Comments on: ADT Security Headquarters

By: Heather Burgess-Lebburn

Heather Burgess-Lebburn — Sun, 15 Jan 2023 00:13:53 +0000

Cameras off line. How much for an engineer.

By: David Tatro

David Tatro — Wed, 21 Dec 2022 21:26:44 +0000

After being a customer for 6 years without being late on my bill, I have been trying to cancel my contract since September 2022 with no success. I have made countless calls which resulted in hours long wait times only to be disconnected. I have spoken to several representatives which transfers you back into the dead in system. Two representatives back I explained the above and I wanted to avoid another new ongoing payment, he disconnected my call and charged my card immediately. After several more attempts to get an ADT representative I was forced to close my credit card account to prevent fraudulent charges. After several more attempts made I spoke to another representative and he told me he had the power to close out my account. He made several attempts and offers to entice me to continue services with ADT and I informed him thank you but I still wanted my account closed. He apologized for the difficulties of trying to close my account and told me that I have a 0.00 balance and that my account was being closed. Now the billing department is contacting me that I still owe 162.00 because of my forced credit card closure that they can’t be billed. I consider the 162.00 be fraudulent attempts to bill my credit card and of the lowest business standards for a company like ADT.
Regards,
David Tatro
xxx Brooksby Way
Alcoa, Tn 37701
865 894-xxxx

By: Raymond maldonado

Raymond maldonado — Tue, 11 Oct 2022 13:27:59 +0000

I’ve been loyal employee for ADT for the last 39 years I got hurt while on the job 2019 I’m going to be a little desperate at this point cuz I thought that ADT go to have my back after so many years I had to get a lawyer because ADT after so many months of two surgeries and going to rehab got rid of my insurance they also offered me a desk job and this is on the Pompano office which never materialized now I’ve been trying to find all the work because ADT it’s not providing my job or my work or the job today promise me so in the meantime like that love working for the company I wish that they will give me my job back at this point like I said contacting to see if anybody from corporate will pay attention to this situation that I’m having like I said I love working for the company I’ve been there 39 years I wish I could end my career there at this point don’t know if anybody could reach out to me my phone number 239-404-xxxx my full name is Raymond Maldonado again I’ve been with you all since 1983 and the hope to hear from someone to see what can be done about my situation thank you

By: Nelson Shannon

Nelson Shannon — Fri, 26 Aug 2022 21:21:14 +0000

I am being billed for equipment that has been returned.

By: Melinda Medina

Melinda Medina — Mon, 25 Jul 2022 14:48:01 +0000

90 year old tried to cancel his account. Future living arrangements not fully resolved but Security system not needed. Customer service transferred 3 times , on hold and call over 38 mins only to be hung up on.

By: Wanda B

Wanda B — Tue, 21 Jun 2022 20:28:44 +0000

My video doorbell is not working and I have had two telephone appointments with them to trouble shoot and neither of the appointments was kept. The first one they called over an hour late to reschedule and the second one they never called so I called them and was told my case was closed. I waited home and they never called the second time. I have even have my call log that showed they never call my telephone. I can’t believe with everything was verifiable they lied and said they call my home and no one answered. Funny they didn’t leave a message that they called. I still have an answering machine. I can’t believe they are so bold as to lie about calling me and closing out my case. I can’t wait until my contract is up, I will be canceling my service with them and would never recommend them to anyone.

By: Lisa & Mark Mainwaring

Lisa & Mark Mainwaring — Fri, 03 Jun 2022 17:17:49 +0000

Upgraded system with extra cameras, hasn’t worked since installed. Have had 4th service call and continues to say CELLULAR Failure. Please fix or remove system. I’ve spoke with (Mark) manager and he was useless. We are paying $88 dollars a month for no service. Been a customer for over 10 years

By: Anthony Thomas

Anthony Thomas — Thu, 26 May 2022 16:33:07 +0000

My name is Anthony, I am active military I have orders to move from my house. ADT is charging me $289.47 for equipment installed. Under the Servicemember Civil Relief Act, I should not have to pay this amount, it should be waivered. I was paying installments of $7.43 monthly. I am under military orders and should not have to pay this balance of $289.47. Please waive these fees!

By: Beverly Sue Waggoner

Beverly Sue Waggoner — Thu, 14 Apr 2022 17:42:48 +0000

could not reach anyone for help with an alarm at our rental house

By: Laurie wells

Laurie wells — Tue, 12 Apr 2022 05:10:10 +0000

Got your service in February, moved in March, waS told can’t cancel contract or even return equipment.
Since then I’ve been charged $1,157.35 (March 7) and on April 10, $2033.18.
Now I not only want to cancel, but want my money back.
Thanks.