Apple Headquarters

Apple Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Apple Computer Headquarters.

Write a review or read complaints from other customers.

Apple Computer Headquarters Phone Number and Contacts.

Company Website
http://www.apple.com
Corporate Address
1 Infinite Loop
Cupertino, CA
95014
Company Contact
Timothy Cook
Position
CEO and Director
Phone Number
(408) 996-1010
Fax Number
(408) 974-2113
Employee Count
63,300

 

What is Apple’s Corporate Office Phone Number?

Apple’s Headquarters phone number is: 1-408-996–1010.

 

What is Apple’s Customer Service Phone Number?

Apple’s Customer Support phone number is: 1-800-275-2273 or 1-800–692–7753 (1-800-MY–APPLE).

 

How do I Contact Apple Customer Support?

Call the numbers fo Apple listed above or contact the company via:

Apple Email Address: Use the Email Form to ask a question.

Apple’s Contact Us page can be found here.

The official Apple Support page is here.

Apple’s Corporate Office Mail Address for correspondence is:

  • Apple
  • One Apple Park Way
  • Cupertino, CA 95014
  • USA

 

Contact Apple on Social Media:

Apple on Twitter: @AppleSupport

Apple on Facebook: www.facebook.com/apple

Apple Headquarters Executive Team.

Apple’s leadership team consists of:

Tim Cook – CEO

Katherine Adams – Senior Vice President and General Counsel

Angela Ahrendts – Senior Vice President Retail

Eddy Cue – Senior Vice President Internet Software and Services

Craig Federighi – Senior Vice President Software Engineering

Jonathan Ive – Chief Design Officer

Luca Maestri – Senior Vice President and Chief Financial Officer

Dan Riccio – Senior Vice President Hardware Engineering

Philip W. Schiller – Senior Vice President Worldwide Marketing

Johny Srouji – Senior Vice President Hardware Technologies

Jeff Williams – Chief Operating Officer

Steve Dowling – Vice President Communications

Lisa Jackson – Vice President Environment, Policy and Social Initiatives

Isabel Ge Mahe – Vice President and Managing Director of Greater China

Tor Myhren – Vice President Marketing Communications

Deirdre O’Brien – Vice President People

Apple Board of Directors.

Arthur D. Levinson – Ph. D. Chairman of the Board, Apple Former Chairman and CEO Genentech

James A. Bell – Former CFO and Corporate President The Boeing Company

Tim Cook – CEO Apple

Albert Gore Jr. – Former Vice President of the United States

Robert A. Iger – Chairman and CEO The Walt Disney Company

Andrea Jung – President and CEO Grameen America, Inc.

Ronald D. Sugar, Ph. D. – Former Chairman and CEO Northrop Grumman

Susan L. Wagner – Co-founder and Director BlackRock

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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REVIEWS – Rate This Company with 1 to 5 Stars.

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[Total: 8 Average: 1.5]

52 Customer Complaints for Apple Headquarters.
Ask a question, share a comment, review or complaint for Apple Headquarters, here.

  1. I would like to know why we do not have an Applebees in Wallingford, Ct. anymore. We had one many years ago and it was well received. Now they are too far to travel to now in Connecticut. CAN’T WE PLEASE GET IT BACK IWALLINGFORD, CONNECTICUT 06492?

  2. I am upset driving a hour thru heavy traffic to reach the Apple store at Lenox Square in Atlanta, Ga, to arrive at my appointment at 2;10 pm My phone needed a new battery and I had to replace my glass face by another partie so I was told that id they broke the glass when replace the glass face and I agreed well guess what they did not have a apple glass face if the broke it, I am 74

  3. My review: I have nothing to complain about. I had a problem but customer support was really helpful and sorted it out for me pretty quickly.

  4. I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

  5. My experience with the company is that once they have you as a customer then they make it hard for you to contact them with any problem. For example i was unable to get through at all on the customer support phone number today.

  6. How to contact the company head office If I don’t have a cell phone? I will like to submit a complaint online by my email address, or an online form if possible. thank you.

  7. My review: I have nothing to complain about. I had a problem but customer support was really helpful and sorted it out for me pretty quickly.

  8. I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.

  9. The corporate office email address is not working for me. I need to email you about an issue, or at least send you a pm on Facebook messenger, if you are answering messages on Facebook.

  10. My disabled autistic son was able to get around the security thumbprint features on my iphone to make $1800. worth of purchases and entirely drain my bank account. I have spent the last five days trying to get refunded this money which any sane adult can see from the purchase history from the 2nd on is not my normal account activity. That these claims are denied are ridiculous and I have received no help, just “Ill stick a note on it and theyll review it again”…then a day later I just get some generated emails denying the claims. No one is trying to help, supervisors will not give their full names which is just another way to deny accountability and screw me over. you guys are taking advantage of a single mother of a disabled child and its making me want to contact a disability lawyer. I am trying to stay civil in the face of being penniless now in a pandemic but I will probably never buy Apple again and its sad because I really like your products and we have four phones in my household. You are treating people disrespectfully and your customer service is a façade.

    1. I hate to say it but if you would have kept the phone away from him this wouldn’t have happened, so yes you should be responsible for it.

    2. Did you ever get any resolve? I’m going through the same issue except my son isn’t autistic. He was playing a game but was able to make purchases with the password I set up

  11. To whom it may conern; I need to get an apple watch next gen. To sample and write an report to the head office to see if we should order 15 apple next gen smart watches for the factually, 15 teachers, 15 watches. This is going to be a behind the scenes report that needs to last 6 months and do a full report to see if the watch will be good enough to support this private school with out anyone finding out to come up with with investment cost to support 15 schools nationwide. The dean does not expect the apple watch to be strong enough to support everything needed to make work through are computer sciences courses for advance kids undergrads. I explained to the main office apple will not allow us to research a 6 month free trial so if you could send any kind of information to the following address I will push the research team to maybe purchase 1 next gen. Watch to then try to get the research lab to do what needs to be done. Also we are trying to see how the watch will act in the advanced insteller program for next year’s rocket science to orbit the earth for 1 year. This is also a project that will be behind the scenes and no one will be be aware of this project so any information on materials used would be greatly appreciated.
    Research Team back house
    Attn: Director Blessing
    16 Oak Park dr.
    Madisonville, La 70447

  12. I am getting the run around about a problem with new iPhone 12 Max. I have talked to managers in customer service and Accessibility. I paid over $1200 for this phone and cannot use it. After many hours talking to tech support, resetting the iPhone to factory settings , the voice over cannot be stopped. I was told yesterday the “the system will not let her order a replacement and even the Accessibility mangers could not override the system to override whatever to order a new iPhone for me. I KNOW, there is someone in the Apple,Inc chain command can approve the replacement but of course, no one will give me any contact information. So I can contact them. This is totally I acceptable!
    Now the manager, Jerica, said I would have to go to the Apple store in the Boise Towne Mall during a Covid 19 pandemic where many shoppers do NOT wear mask to see if this iPhone can be repaired. I am very reluctant to go to the Apple Store during a pandemic. I am over 65 and I DO NOT want Covid 19 nor do I want to pass it along to my 75 year old husband with COPD, lung dz.
    I have wasted my time and also your employees time to no avail .
    I have multiple Apple products, 5 iPADS , 3 iPods,iMac. 3 desktop computer and with the purchase of this defective iPhone 12 ProMax, an Apple Watch that I cannot use due to the defective iPhone
    NOTHING anyone has done has to-resolved the issue.
    All I want is a New Replacement phone or Inwant a complete refund and compensation for all of the problems caused by this phone

  13. Very disgusted! My daughter had a phone that was still under warranty. We spoke with a tech on the phone for over an hour troubleshooting the phone and she stated that there must be a factory defect and that we would have to send the phone back for repair. However the old phone is still under warranty so we were able to use the warranty. So, we thought! In order to get a new phone, we had to send the old phone in, which was understandable. A $1000.00 hold was put on our checking account until the old phone was received. When the old phone was received the $1000. 00 hold was released, however $601.00 was taken out of our account. I contacted Apple and they said that the old phone had damage to it, therefore we were charged 601.00 for the damage. This was taken out without any warning. I asked them if they could send me proof of the damage, of course they do not have proof. Imagine that! I asked if they could at leas send me some pictures of the damage and again the response was no. No proof of a damaged phone, but yet they can charge me 601.00 for the damages, regardless of what their tech said about the factory defect. I see this as fraudulent activity. I asked if I could return thenew phone and get the old phone back so that I could file an insurance claim on it and of course the answer was no. I am sure that I am not the only one that this has happened to. The warranty means nothing. Totally disgusted with APPLE and I will never purchase an other Apple product again.

  14. I have been going around in circles with AT&T an apple for three months my phone only had one bar from day one of service so Apple replaced my phone with the refurbished phone and I had to turn in my brand new one to them which I’m not happy about and the second phone replacement the town is doing the same exact thing so from day one of that one also I’ve been going around in circles with Apple I need a phone that works and not a refurbished phone I bought a iPhone 11 Pro and spent over $1000 to buy it I’m still paying AT&T $35 a month fourth and I’ve had two phones that don’t work properly can’t even talk with them because nobody can hear me does the breaking up they have reset it they have wiped it New Sim card everything under the sun has been done to both of them and they’re always I am asking for is a new phone that works!!!!!’

  15. I love Apple products BUT I purchased an Apple SE about 6 months ago. I get no “announcement sound”when I receive an email. I am 83 years old. I have complained. See: Case 101306880689 Thomas F. Howard Cell (901) 461-xxxx. There last question was have someone re-install AOL which I have now done. I still don’t know when important emails come in. Could someone please solve my problem before I pass away!!!

  16. I was gifted by my family w/Apple gift cards for a new IPad and want to trade in my old one. I am 85, do NOT buy on line, want to physically see product w/instruction on use, have everything transferred to new pad and trade in old one. I CANNOT do any of this on line. I can’t believe your Oakbrook Mall store in I’ll is CLOSED due to COVID when all the other stores are open andeverything else isopening up even more now. Apple has always been STINGY with space to accommodate all its customers! This could be fixed by a LARGER space store and more stores available for all the business Apple recieves!!! Spend some of the millions stored off shore and make your customers happier w/more space. Right now Apple doesn’t seem to give a damn about it’s customers who have enabled those riches!!! So Corporate, what do I do w/my gift cards and old IPad???? And why are you closed when all retail stores in that mall are open??? Please give me a workable solution like an appointment at your Oakbrook store. I look forward to a prompt reply. Thank you!

  17. Why is the Apple store in the Oakbrook, I’ll mall closed when other stores and restaurants in that mall and area are open??? COvid restrictions are lifting in Illinois yet Apple is closed!!! I am NOT able to make purchases on line-my gift cards from family are of no use. I am a kinesthetic learner meaning I need personal:physical instruction to operate a device. So Apple, what am I to do??? And WHY is your store CLOSED when everything else is open in Illinois????? I want corporate to answer – please call me. Thank you.

  18. In singapore, apple has teamed up with a company called brightstar. In order to trade in we have to supply this company with our bank account number, bank account name, my name, my address my email my phone and my national identity number. In short using this someone can 100% impersonate me with the bank. I called apple in singaproe and was told this is teh only way we can trade in, Seems bit excessive teh data for a trade in and what gurantee do we have in case of data breach our bank accounts are not compromised.

  19. I’m an artist who shot my music video with my IPhone 11 Pro Max and it came out incredible. It would be great if you can use it to promote the phone and it’s camera . 201-957-xxxx

  20. I had the worst experience with customer service with Apple, frankly i do no care to have any more Apple products in future, I have every product you have made, imac, mac mini, ipad mini, ipad, iphone, etc
    I called Apple Canada, and got someone in Louisiana, I wanted to send my phone for repairs, your computer system does not even list my province, Prince Edward Island, she wanted to send me to Nova Scotia during restrictions of Covid. so I asked to be transfered to Apple Canada, I was transfered to someone in Texas. Same deal, Prince Edward Island did not even come up on your system for them to arrange for me to send my phone in for repairs. So I asked for the supervisor, she organized the shipping and things got worked out. the service was so ridiculous, I am disgusted with Apple and have been a loyal apple customer for over 20 years. No more. Repair number D482279143 on Feb. 19, 2021

  21. After 8 calls, 3 submissions of information requested and lots of misguidance from Apple Support, I still have not resolved my issue: My mother (died at 95) left her IPAD AIR to me (executrix of will) but I cannot get APPLE to open the lock because I forgot to ask mom her APPLE ID on her deathbed. I have provided receipt for purchase of the IPAD we gave to her at Christmas (2019) and the Serial Number on the box.
    Apple Support has misguided me 4 times, insulted me once, and now keeps telling me to resubmit information I have submitted 3 times, because no on seems to know how to work with the department where deceased owners issues are resolved. HELP!!!!!!!
    PS at 95 mom only used the Word With Friends App and there is nothing of value on the IPAD.

  22. I ordered a phone on the 23rd of February. It was supposed to arrive the 24th. I called the 25 because tracking showed no movement. Was told it the replacement for the lost one would be here the 26. Now it’s the 27th an no phone. I’m not rich and almost $650 is a lot of money to me PLUS three days of not leaving the house as I was told you have to sign for it.
    Do you call this good customer service. Last night when I called again the gentleman wasn’t the nicest. When I said I felt I should get some compensation for all the wait, phone calls, on hold etc he he INFORMED me APPLE DOESN’T GIVE COMPENSATION.
    I say welcome to the big world of apple who doesn’t care a whit for customers
    Never again will I try to buy anything from apple
    In case there happens be any person in your mega organization who might care a little you can teach me at
    Toni Kendall
    602-317-xxxx
    vtxxxx @comcast.net

  23. Hi my name is James Ivarson, I am trying to get a hold of some one who can help me in research & development of a product i have patented. i have sent a link to the us patent office for you to see what i have been working on. and was hopping i could get Apple involved. uspto.report/patent/app/20200312073 I own a insulating company in Calgary Alberta Canada. and i would like to discuses more of the details if posable. this is my phone, 1-403-870-xxxx

  24. I i have an issue with apple customer service
    i purchased several gift cards from target retail store and when i opened the seal of one of them i realized it was empty and i figure rest of them might be empty as well. i went back to target ( couple hours later) i explained the issue they didnt care and asked me to call apple to track down the gift cards and replaced the codes. i called apple right away explained the issue they opened a case and asked me the pictures of the cards and receipts , i emailed them via their case link and after an hour or so they wanna to talk with store manager so they did and connetion was lost or the person hanged up the call . after arguing with same store manager i called back to apple there was a senior adviser this time, i gave her the case number and she said she is gonna get the new codes for the gift cards (both of the apple rep said the value is still there and not been used yet) she asked me the front of the gift cards, i sent her via their link. After a couple of hours later, she said if the cards were damaged we can give you new codes but unfortunately we can’t give you a new code since the codes are missing. they could prevent these cards from being used but they didn’t do anything about and she just advised me to call the target corporate office and have them replace them. my entire afternoon was wasted between target and apple. I called the target corporate office right after apple and the person opened a case and she said why apple didn’t freeze the cards.. next day I called apple again to talk to the billing department they said cards being already used by someone else. so
    they have every opportunity to freeze the cards or replace the codes but they did not do anything, because they didn’t want to ..apple knowing accepted the stolen funds after all my warnings and requests to freeze the cards and they know who used them but they don’t care. they are still advising me to go talk to target. they said they can recover damaged cards meaning unreadable codes but they refused to recover and replace my paid and eventually stolen gift cards.
    apple building smart products but hiring incompetent people.

  25. Both me and my daughter have XR’s. I do much trouble you can see thru my solid privacy screen my text msgs. And it randomly moves the things on my screen like I would push up to close out other windows. But it does it side ways. It get very hot. It freezes a lot my battery dies too fast. I took to be checked out at Best Buy. They said everything looks good. But why are we experiencing all these issues. Thank you Sincerely!

  26. I’ve been an Apple user since 1986, when I bought an SE30. This year, I bought a MacBook Air to replace my 2008 MacBook Air at Best Buy.

    I own a business and work with clients exclusively from home. But the Camera on the new MacBook Air is INFERIOR, and makes me look fuzzy and grainy on Zoom meetings.

    Apple owes me and other MacBook Air users a BIG apology! I want Apple to replace by AirBook Air with a camera that is equivalent to the Apple iPhone 11.
    Here’s my contact info:
    Dr. Stephen Neynaber
    Stephen.Neynxxxx @yahoo.com
    269 / 808-xxxx
    xxxc Geiser Grove
    Richland, MI 49083

  27. Ios 14.4 update crashed mail. Sent email disappeared. Inbox opulated with 200+ previously deleted emails. Chat folks are useless

  28. I am writing because on 12/02/2020 I purchased an Apple Watch loop band for my Apple Watch online. It unfortunately did not fit. I called Apple to initiate an exchange for a smaller size and was told that they could only return my watch band but were unable to order my replacement at the same time as an exchange. I said fine I would just go online and order it myself so that is what I did. I assumed that would be the end of it. I would return the band and get my refund and purchase my new one. That is the furthest thing from what happened. I did return the band. I did buy a new one. That’s where it stops. The total of the band was $52.99. I received a credit for $27.99 on my credit card and now more than 3 months later the elusive $25.00 is still no where to be found. When I made the purchase I split the payment between my American Express credit card and an American Express prepaid gift card. The $27.99 was returned to my credit card and apparently they tried to credit the gift card for the $25.00 but it was a one time use disposable card so that was not possible. After six more calls to Apple speaking to several representatives, supervisors, etc. with countless time spent on hold being told many different resolutions. As of today, March 5, 2021 I still do not have my refund. This evening I called only to be told that a credit is showing as being issued to my credit card and they would have to figure out a way for me to “prove” I haven’t received it. You may have issued a credit but it wasn’t to me. I have checked my American Express account daily and called them to make sure there wasn’t anything pending. They also told me that someone would call me back and that was at 6:48 pm(EST) and it is now 8:38 pm without a call back.
    I am simply requesting my refund.
    Thank you.
    Catherine Andrade

  29. I’m beyond myself dealing with Apple Business “shipping and returns” ineptitude and the amount of my time that has been wasted because of that ineptitude. Might someone be able to call me between 9am-6pm Pacific Time any weekday (I am working from home still) at 818 876 xxxx and make their best effort to help me with what is a very simple and easily solved problem in any other universe? When I switched my business phones/tablets from Samsung devices, I didn’t think it could get any worse, but it did. Please also forward this to Phillip Schiller, Angela Ahrendts, and the head of your investor relations department if possible. By the way, I also own a significant amount of Apple stock and I am horrified by what I am experiencing.

  30. I am going to leave this apple company. I have been trying to tradition my phone for over a month. The representatives constantly lie. The last representative hung up on me.

  31. To whom it May Concern:
    On March 10, 2021, I called apple support because I had purchased a new iPhone SE and during The activation process the Spectrum agent was not able to transfer any of my personal information, contacts, emails and texts. I was fortunate to get your customer service employee whose name is Santhi, she was excellent, so patient, professional and just kind spirited. I am 73 years old and had no idea of how to set up my phone even though this is the third iPhone I have purchased. I explained to her that I had lost pictures of my daughter who died young. She was so kind and said she would work until all was completed, and she did. The case number is 101341423595. It is people like her that will always make me buy an Apple smart iPhone as well as everyone in my immediate family. Thank you Santhi, I will never forget your excellent explaining and support for the iPhone product that I brought and how you walked me through it all. Again, thank you and thank you Apple for hiring such knowledgeable people.

  32. With your new car coming up. I have a invention that would make the Apple car #1. Worst case for you is to just listen for a few minutes of your time. My name is Charles Is on. Phone number (503) 348-xxxx.

  33. I have an iPhone 8+ and it is very slow and I have almost all my memory left and I don’t have more than a couple apps. I feel like this is done on purpose to make people like me have to purchase the latest phone

  34. I was looking through your website because I am shopping for a new laptop. I have used nothing but Apple products since 2009 and love them. But I have to say that your company’s prices are getting ridiculously high.

    The new MacBook Pro 16” costs $3022.92 after taxes. For a laptop. Adding some of the necessary accessories adds another $41. That may not be much more in the grand scheme of things but frankly, for the cost of the laptop it should come with the necessary accessories. When spending over three grand on a computer I shouldn’t have to make a separate purchase to buy a cable so I can sink my phone to it or so I can use an external hard drive. Everyone sinks their phones with their laptops so not having a chord would render that option obsolete. Everyone also has an external hard drive with the old adapter size, including some of your own products, that can’t even be used without the extra adapter.

    Even just looking at the specs of the laptop you guys charge hundreds of dollars more for an additional 0.1 of processor and 0.2 of turbo boost. That is such a minor difference and you’re charging an extra $200?! Additionally, the laptop comes with 1 TB of SSD, but to increase it to 8 TB it’s an additional $2,200. TWO THOUSAND TWO HUNDRED DOLLARS! That is absurd. SSD came out in the very early 1990s so it’s not like it’s new and that is a ton of inflation even if it were. Looking online you can buy just the 8 TB SSD drive for about half or less of your price.

    The extended warranty was the real shock that made me write to you. It costs almost $400, but in order to use it for repairs you have to pay an additional $99 or $300 depending on your damages. So basically, one bit of damage could cost $700, even though the warranty I bought claims I get two repairs a year. It’s not even worth buying the warranty! 1) Why is there even a service charge to use the warranty that I already spent $400 on? and 2) not to beat a dead horse but I already spent over $3000 on the laptop!!! When people invest in one of your very expensive products then any tech support should be free!! That “3 years of peace of mind” isn’t happening knowing I’m being ripped off. Also, it is a joke that for something that can last a decade or more that there is only a one year limited warranty. That is so stupid. These products are a large investment and customers barely get anything for that.

    Your products may have great quality but they are still often overpriced. It just feels like customers are getting more and more taken advantage of at every turn and that you are greedy. You are really alienating your customers. I doubt you care.

  35. My son is disabled and bought 5 apple gif card from Walmart and 3 had already been use before he had even put them on his apple phone and only 2 were good they were 50 dollars a piece. I called apple and they said they weren’t Liable for them and I have to call Walmart and Walmart said the same thing and blamed apple so now we are out of 150 dollars. That is a bun of bull cause everyone got paid but my son but I think apple is liable because the cards are sealed in an envelope and u have to open it to get to code so that would mean that an employee would have had to scan it before it got sealed and then shipped off to another store!!!!!!!!!!!!

  36. My name is Steve Fleming. I am a US Marine and volunteer with my local Legion here in Virginia. We are having a 10K/5K on September 5, 2021. Its part of our Festival In The Park. This festival will celebrate 35 years. Each day there are 15,000-20,000 that spend the weekend enjoying good food,craft beer,games for kids and great music.

    I am a volunteer so its highly unlikely that I can reach anyone that can help. We would love to have Apple SWAG gear for the runner’s packet. Please forward me the contact person and I can send all of our Post 501 3C information.

    Thank you for your time.

  37. As an Apple shareholder, I am appalled at your hypocrisy. Have you even read the Georgia voting rights bill? It is comparable to those in the majority of states and actually expands the number of voting hours. When are you going to say something about the genocide in China? Does that align with your “values.”

  38. I have gone to your store in Manhasset, NY a number of times to show me how to use iPhone 11 before buying. The staff were abusive and refused to help me. Please contact me at 516-710-xxxx

  39. Apple Support told me to come into an Apple Store with an appt. That I could pay 49.00 to get an iPad replaced due to scratches on the glass. The IPad otherwise works fine.

    Apple Support said I was out of warranty. No Apple care – but make an appt and come in anyway. I made and appt 6:05pm Today Apr 8, 2021 at the 67th Street store. Upper West Side NY NY.

    Reason : scratches on the IPad screen from following advise from the Apple Support Community. discussions.apple.com/thread/8236908.

    At the Apple West 67th Street Store, an Apple worker took my iPad to test it for Diagnostics. He walked away for many minutes. Returned. He gave it to a 2nd Apple Worker – George. I found the edge glass chipped. I had never seen this before. Told this to George and to then to the Apple Store Manager STEPHEN.

    Case: 101361261605
    Speaking to an Apple Manager at Apple Support on the phone while at the Apple Store on 67th Street, I was told Apple Support had earlier given me MISINFORMATION – Neither Apple Store or Apple Support could exchange / replace my IPad.

    Now I have an IPad with edge glass chipped that was not there before. I use the IPad in an indie recording studio. It is always well taken care of.

    store.apple.com/vieworder/1007583423/[email protected]
    Order Number:2204755226
    Order Placed: April 17, 2018
    F8QW 6011 HPJ4 SN
    FPKY2LL/A – IPad Pro 12.9″ Wifi 512GB Space Grey

    Order number: 1007583423
    Apple, Upper West Side
    1981 Broadway
    New York New York 10023
    upperwestsidebusiness @apple.com
    1-212-2093420

  40. This what I didn’t like after I talk to ms.Sarah u was very nice to me from technical support and was the one trying help but when we lost contact u has me going to many peoples trying connect no it didn’t sorry problem because u let them got through a loophole and that are use my name as Jones not Pittman but the same phone number and another in that name I am sue

  41. I have now been given the run around 3 different times this week by apple team members, including a supervisor with Apple Care who just hung up on me instead of resolving my issue – this was during an appointment the apple team made – they requested to call me at 7:30pm on a Saturday to follow up with an issue I’ve had for over a week now – I spent three hours in an apple store yesterday and the issue was not resolved so I was turned away and now I’ve been hung up on. I have exclusively bought Apple Iphones for the last 8-10 years, I am a loyal customer and the way that this case has been handled and the absolute disrespect and utter incompetence I’ve now experienced from multiple members of your team is ABYSMAL. One after another, nobody seems to have the ability to solve what is clearly a problem with your product, every single team member I have worked with has had the same conversation with me which takes at least a few hours, includes trying all sorts of resets, none of which solves the issue, and then they have the nerve to hang up on me when I express dissatisfaction in them yet again putting the issue off, after I’ve collectively spent at least 10 hours of my week on this problem which shouldn’t even be an issue. I paid for a 256 GB phone – now in attempting to transfer what is showing on my old phone as 120 GB worth of data to a new phone (exact same phone model and storage capacity), the new phone repeatedly shows that I’m using all 256 GB of data, when the same amount of data is being transfered from one phone to another – its 120 GB worth of data – something is either wrong with the old phone or the new phone that the data is not transferring correctly/not being read properly, and regardless of whether it’s an issue with the old one or the new one, it is an APPLE issue. I have had apple phones since 2013 at least, before which I had every ipod you ever made – so I am a loyal customer of many years and your team member just had the nerve to hang up on me after refusing to help me with my issue. All of my data was aquired on an apple device – whatever is going on is clearly an issue with the tech and my time has now been wasted REPEATEDLY by your team this week. I also do not have the luxury of waiting, hence why I was upset that I was turned away for the third time this week – I am required to trade in my old phone in order to keep the new one (it’s a replacement via an insurance policy I purchased because the screen is cracked -despite having had it in a sturdy case – so the delicacy of the phones is a whole other issue). Here I am – spending my time and my money attempting to simply get what I paid for, and nobody seems to have any idea what to do about it. Nor does anybody talk to one another – the rep I spoke to last night said she’d expedite this issue, and then scheduled the phone call for 7:30pm this evening so that she could be the one to call me back. Then she didn’t call me back, the rude gentleman who hung up on me is the one who called me and told me there was no way to expedite these claims. Why do these two team members seem to have a different idea of what can/cannot be done in terms of expediting? Why did the first customer service rep bring up “expediting” this process if she couldn’t actually do that – I did not ask for that, she assured me that courtesy of her own volition, and then her teammate told me that was incorrect tonight – so not only were they both wasting my time, one or both of them was also lying to me. Why did she make an appointment with me for 7:30pm on a Saturday night because according to her ‘that was when she’d be on duty’ if she wasn’t going to be the one to handle the call? I would have opted for ANY OTHER TIME than 7:30pm on Saturday, but I thought I’d be speaking with the same woman so I wouldn’t have to deal with a situation like the one I ended up dealing with tonight. I cleared my schedule this evening to speak to her because SHE made that appointment with me, then broke it. Why did the second team member tell me “well sorry you’re just going to have to wait for an email from her (THE SAME WOMAN I HAD BEEN EXPECTING THE CALL FROM)?” when that woman NEVER told me she would be sending me an email? When I asked when I’d be receiving that email, the gentleman refused to answer. I am simply trying to get what I paid your company for. If your mission is “to make the best products on earth, and to leave the world better than we found it” then maybe your team can answer for the fact that this product is clearly not the best on earth, it cannot even count data usage/storage correctly. Maybe you can also explain why ‘leaving the world better than we found it’ entails charging thousands of dollars for phones that end up only lasting a few short years before we’re manipulated into a spending several thousand more dollars on a new one because the new apps no longer work on the old phones. Your company proudly claims, “We aim to create not just the best products in the world, but the best products for the world” and yet your products don’t last, and cause exorbitant waste of resources given how often we’re forced to replace them. And here I am, having paid for a more expensive model, so that I could keep all of my data, without having to erase everything, and I cannot even do that because your product is not working, and your team cannot fix it. This is absolutely the most time I’ve ever wasted on a material possession because I want to keep my data and I like the IPHONE – I stand by your products, when clearly your company does not. And lucky for you, I didn’t simply decide to return it and go to a different manufacturer for a different phone, but perhaps I should at this point after this insane rollercoaster – all to simply get the data I paid for.

  42. I just wanted you to know that your watch has saved my life 3 times now. First time I fell 7 feet and broke my neck in three places and back in three places. The second I fell out my back door and broke both ankles. This last time I fell down a complete set of stairs. See, I’m loosing my vision and am only in my early 50’s. So what I want to say is thank you for having a wonderful product that helps people that live alone and have no other way to call for help. So, what I would like to say is, thank you.

  43. I went to Apple suburban square they wiped my phone clean I have no access to my phone somebody else does with a different number so they stole my phone number

  44. Hello. My name is Nick and I was wondering if iPhones have ever had a built in digital thermometer? If not can it be done?

  45. I have tried to support but after going they 5 pages of nothing. Where is your customer service? Have not found it yet. All I want to know what is the $ 50 charge on credit card

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