Comments on: AT&T Headquarters

By: James

James — Sat, 13 May 2023 21:31:17 +0000

File a complaint with customer support I’ve been on hold for almost an hour now with no response. Looking to talk to a supervisor or take this matter to court because this is ridiculous.

By: Lynn Asher

Lynn Asher — Mon, 12 Dec 2022 19:54:20 +0000

I have phone, etc. all services from ATT. I have been with ATT for many years. My problem is that all of what I have is from ATT. Last Thursday all television, computers, etc. stopped working. We have called all day long for help since last Thursday. Nobody has come out to help us. We are not able to get anyone to help.

By: Kristopher J Finch

Kristopher J Finch — Wed, 23 Nov 2022 21:55:47 +0000

on September 15th I was signing up services with AT&t got two iPhone 13 pro maxes was the happiest person pretty much on the Earth right then and there that night I went to go over I was held up at gunpoint they stole my phones some other personal items out of my car as well as try stealing my car if it wasn’t for a police officer in the area that witnessed this they would have gotten away with my car I called asurion that night to file a claim on both my phones cuz they were guys took off come to find out they denied it didn’t want to give me an explanation of why I called AT&t then in Africa Williams from The office of the President calls me took about 40 days I think to get in touch with me when she finally got in touch with me she said and AT&t are both not going to cover it have a good day pay your bills later I feel I was railroaded not only do I have to go through the pain of having a gun put to my head over the stupid phones but to the fact that AT&t doesn’t even stand by your guys’s customers or assurion after I paid the insurance fee

By: Ahmed Nagia

Ahmed Nagia — Tue, 18 Oct 2022 16:25:13 +0000

When I sign up for AT&T Internet service in March 2022, I was told I will receive an award of $250. I have not heard About this award for the last seven months. I called AT&T customer service I was told that an email was sent to me in March which I never received about this reward. The reward center has told that I no longer have a reward as I was expired in June.
I’m reaching to you because I feel I have been misled by AT&T customer service in the beginning. I would like to remind you that under integrity is one of your principal corporate culture principal.

By: Barbara

Barbara — Wed, 05 Oct 2022 12:56:28 +0000

Contacted ATT service repair at 8:01am for Residential landline. After being transferred almost 12 times only to be told each time I was being told that only Delco handle my request. This is extremely frustrating to the customers that are still on the old system.

By: Antoinette Stansberry

Antoinette Stansberry — Mon, 19 Sep 2022 22:42:41 +0000

Terrible customer service and support. I have not gotten the issue resolved.

By: Deanna Montgomery

Deanna Montgomery — Mon, 29 Aug 2022 09:53:31 +0000

I need to speak to someone about the services I received with regards to my cell phone service and wireless service. I am not happy about what I have experienced and know one has reached out to resolve the matter.

By: Nicole Jeska

Nicole Jeska — Sat, 27 Aug 2022 00:50:01 +0000

I’d like to file a complaint against your employee who gave me her Gmail and asked me to send proof of payment of my hotspot. I filed a complaint back in May with the Better Business Bureau and the FCC. My hotspot was paid off back in May. The agent I spoke with today told me that the hotspot was not paid off and she needed proof of payment and gave me her Gmail account she identified herself as Cheryl and I spent 41 minutes on the phone with her. The conversation was picked up on our security camera. I sent my personal information to Cheryl on her Gmail account. I called back firstnet and was told this should have not happened and there was no problem with the hot spot and I don’t owe anything on it and it’s eligible to be unlocked the two that I have. This employee should be fired for giving me inaccurate information and taking personal information of mine on her Gmail account. I want to be contacted by a manager before I file a police report and file another complaint with the FCC because this shouldn’t have happened. I had to call firstnet five times today and waste 3 hours of my day.

By: Vaniecia

Vaniecia — Fri, 26 Aug 2022 15:57:06 +0000

I seriously think that a representative accessed my bank account without my permission. I called to speak to someone in corporate! NOW it really will be of interest if he did actually access an unauthorized pmt! He said my account balance was zero, and I could relax. I didn’t call to make a pmt, I told him I was going to mail a check. I want my bank card REMOVED and someone in authority to call me BEFORE this gets uglier!

By: Tammy Holdridge/Melissa Beyer

Tammy Holdridge/Melissa Beyer — Thu, 25 Aug 2022 14:15:50 +0000

I’m looking to contact Office of the President. I delt with them and thought issue was resolved. My money was supposed to be returned to my account on 8/22. It has not come back to my account