Bank of America Corporation Headquarters Contacts.
- Bank of America Corporation Headquarters Contacts.
- Bank of America Corporation Headquarters Phone Number and Contacts.
- What is Bank of America’s Corporate Office Phone Number?
- What is Bank of America’s Customer Service Phone Number?
- How do I Contact Bank of America Customer Support?
- Contact Bank of America on Social Media:
- Bank of America Headquarters Executive Team.
- REVIEWS – Rate This Company with 1 to 5 Stars.
Corporate office address, contact information and phone numbers for the Bank of America Corporation Headquarters.
Write a review or read complaints from other customers.
Bank of America Corporation Headquarters Phone Number and Contacts.
- Company Website
- http://www.bankofamerica.com
- Corporate Address
- 100 N. Tryon St.
- Charlotte, NC
- 28255
- Company Contact
- Brian Moynihan
- Position
- President and CEO
- Phone Number
- (800) 299-2265
- Employee Count
- 282,000
- Twitter IDs
- @BofA_News
What is Bank of America’s Corporate Office Phone Number?
Bank of America’s Headquarters phone number is: 1-800-299-2265. Alternatively, try 1-704-386-5972 or 1-704-386-5681
What is Bank of America’s Customer Service Phone Number?
Bank of America’s Customer Support phone number is: 1-315-724-4022 or 1-800-432-1000.
The credit card support, phone number is: 1-757-677-4701.
How do I Contact Bank of America Customer Support?
Call the numbers listed here or contacts Bank of America via:
Bank of America Live Chat is available through their Contact Us page, Choose your location and make sure to log in to your online account.
Bank of America Email Address: Use the BofA Email Form to ask a question.
Bank of America’ Contact Us page can be found here.
Bank of America Credit Card Mail Addresses:
Credit Card Payments
Bank of America
PO Box 15019
Wilmington, DE 19886-5019
Express Overnight Service
Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000
Questions about types of cards offered
Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
Application status inquires
Bank of America
PO Box 2493
Norfolk, VA 23501-2493
Other credit card questions
Bank of America
PO Box 982234
El Paso, TX 79998-2234
Call Us
Bank of America Credit Card Customer Service phone number: 1.800.732.9194 24/7
International Collect: 1.757.677.4701 24/7
Credit Card Activation: 1.800.276.9939 24/7
TTY/TDD: 1.800.222.7365
Bank of America Checking/Savings Mail Address:
Bank of America
PO Box 25118
Tampa, FL 33622-5118
Account Information, Lost or Stolen ATM or Debit Cards or to open an account call: 1-800-432-1000
Call 1.315.724.4022 for International Collect
For Spanish, call: 1.800.688.6086
Contact Bank of America on Social Media:
Bank of America on Twitter:
@BankofAmerica for information and resources
@BofA_News for the latest news and information
@BofA_Tips for tips on shopping, travel and personal finance
@BofA_Help for questions about products and services
@MerrillLynch for wealth management insights
Bank of America on Facebook: www.facebook.com/bankofamerica
Bank of America Headquarters Executive Team.
Bank of America’s leadership team consists of:
Brian Moynihan, Chairman of the Board and Chief Executive Officer, Bank of America
Dean Athanasia, President of Preferred and Small Business and Co-head of Consumer, Bank of America
Catherine P. Bessant, Chief Operations and Technology Officer, Bank of America
Sheri B. Bronstein, Global Human Resources Executive, Bank of America
Paul Donofrio, Chief Financial Officer, Bank of America
Anne M. Finucane, Vice Chairman, Bank of America
Geoffrey S. Greener, Chief Risk Officer, Bank of America
Christine P. Katziff, Corporate General Auditor, Bank of America
Terry Laughlin, Vice Chairman and Head of Global Wealth and Investment Management, Bank of America
David G. Leitch, Global General Counsel, Bank of America
Thomas K. Montag, Chief Operating Officer, Bank of America
Thong M. Nguyen, President of Retail Banking and Co-head of Consumer, Bank of America
Andrea B. Smith, Chief Administrative Officer, Bank of America
Bruce R. Thompson, Vice Chairman, Bank of America
Bank of America Board of Directors.
Brian T. Moynihan, 56 Chairman, President & Chief Executive Officer
Maria T. Zuber – Independent Director Bank of America Corp.
Pierre J. P. de Weck – Independent Director Bank of America Corp.
Lionel L. Nowell – Independent Director Bank of America Corp.
Arnold W. Donald – Independent Director Bank of America Corp.
R. David Yost – Independent Director Bank of America Corp.
Linda Parker Hudson – Independent Director Bank of America Corp.
Jack O. Bovender – Lead Independent Director Bank of America Corp.
Sharon L. Allen – Independent Director Bank of America Corp.
Michael D. White – Independent Director Bank of America Corp.
Thomas D. Woods – Independent Director Bank of America Corp.
Monica Cecilia Lozano, 59 Independent Director The Rockefeller Foundation, US Hispanic Media, Inc., Weingart Foundation, University of California, The Walt Disney Co.
Disney Co., Bank of America Corp., University of Southern California
Frank P. Bramble, 67 Independent Director
Calvert Hall College, Bank of America Corp.
Susan Schmidt Bies, 69 Independent Director
Thomas J. May, 68 Independent Director
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
What is going on with Bank of America??
I am unable to reach anyone in the Corporate office. I have been on the phone with three of your representatives all across the country including Victoria, Sarah, (Santa Cruz loan office and the person who hung up on me) and can not believe the rudeness of your employees when you ask a direct question once you tell them why you are calling. There is no one available to assist you and your corporate number is a joke.
I called for a specific reason and made I clear each time I called. By the time I verified who I was and proceeded to my issues, the rep directed me to a different department which required me to start all over again with my original problem. Ms. Sarah understood my concern but because I was not interested in refinancing, as she stated on of two options I had did not wanted to go any further and hung the phone up.
It should not be this difficult to get service especially after being a customer for over twenty years. Mr. Brian T. Moynihan, Mr. Dean Athanasia, Ms. Anne M. Finucane, or anyone explain to me why I have a block on my account; why I can not refinance my existing line of credit (I should have the right to do just that) and why your bank insist I combine my loans to do business with you.
Someone please reach back out to me that can help.
Emma Maxey
They need to put some more resources in to their customer service department. My problem was easy to fix but its too hard and takes too long to get though on the customer support phone number.
How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.
Highway robbery is all ive experience and they are rude as hell. All they managed to do within 60 is mess up all my ontime bills and rack up money because they dont release it on time then i get nsf charges. I lost my insurance and a few other things that most of immportance and they will not get away with this. They are going to push someover the egde and when they do which is coming they might want more than a damb one gard at the front door. This is people income and they keep playing with mine and not a damb bit apologetic nor reimbursement nor change of behavior..ok. Keep …ing around!
BOA HAS made angry TODAY & YESTERDAY ON HOLD A HOUR TALK TO 3 DIFFERENT ASSOCIATES. THEN THE 4th one get on the phone & call gets disconnected. I did a mobile transfer as I always do from saving to checking. They’re telling me that I transfer from my checking to savings. Which is impossible I didn’t have enough money to cover a transfer from my checking. So the associate on yesterday said I was charge the $35 for the hot king $7.11. So I researched some more after getting off the phone, to discover that wasn’t true. I was charge $35 for the $8 that was transfer over savings to checking..Again I call back that morning spoke with Camille she refunded me $12 & did a system compliant.. Her supervisor Ana wouldn’t get on the phone to help resolve the issue. Therefore Camille connected me to another associate David. David understand see the issue connect me to his supervisor. So the call gets disconnected & and no one calls back.. 😡🤬I’m so angry right I WANT MY $35 reimbursement.. THIS IS BEYOND TERRIBLE..
My debit card was hit with fraud $780 was stolen out of my account the day I laid my mother rest March 9th I’ve been calling Bank of America consistently and they’ve been giving me the runaround 10 different people been saying attend a provisional credit my account still have $6 in it I’m not back to work yet because of the covet and they’re sounding like robots now to me so I want to go to the top person at Bank of America because I need my money back on my debit card. EDD have my identity all verified. It bank of America giving me the rin around.
Im going to the news station next because I’ve provided all documents requested of me & bank of America still have not reimbursed me.
So I’ll let CNN try to reach Brian Moynihan for me.
I am with you. I cannot get back my money that was stolen from me and my life is deteriorating. Reach out at mariatobxxxx @gmail.com
Yes i have a complaint. Please email me back on how to make a complaint debramorabixxxxx @gmail
I just opened an account, a few days ago. and they closed it with NO explanation
Worst bank service that has ever excited !!!
I am not a customer, but I am trying to verify if a lien placed on a vehicle by BOA has been lifted
I was a client of bank of america since 2017.
On May 10, 2021, i deposited cash with the total amout of $405.00 at Oxon Hill branch ref 22364481XM79X7A98CTX7. the teller give me the receipt which i double check when I’m already in my car, the amount on the receipt was only $385.00.
I go back to the teller on that moment and ask why she only deposited $385.
were in fact i gave the money with a total amount of $405.
She said, she counted the money twice on the counting machine, and its only $385.
I said can you please review the cctv footage?
I insist the total of the money was $405.00, and please review the cctv.
She answered she found the $20.00.
and she ask me if i want to deposit. I said give me back the money. The bank was already close then and i was only the client in the bank.
The following day i made an appointment and it was Miss Lamodez who handle my complaint, and that was May 11, 2021.
For to weeks now,
I’m still waiting for the answer on what was realy happened on my transaction,
Why the counting machine give two consecutive error on just one transactio n?
Where the teller found the $20.00?
Why she did’nt take care of the client’s money?
Who made the error on that oarticular transaction, the counting machine or the teller? Or perhaps the clients?
I want to hear from the teller (miss blanca)
Please take care the money of the client, what ever amount.
your customer service for business is poor
your customer service for online banking via mobile phone is worse
I’m trying to verify an escrow account that I’m told has been created for me
I can’t stand this bank or it’s lies it tells us customer making billions off fees we worked for that money
RUN!!! Don’t just walk… withdrawal your cash, close your account and RUN away from this ‘bank.’
BoA has been holding $8000.00 since March 31 because of a fraudulent check that was passed on the account. Someone walked into a branch in NYC, got an ATM card issued on the acct, used the ATM machine to withdrawal $1000 cash and then went a mile down the road and presented the check to be cashed (when you have the balance after the ATM withdrawal you feel safe right?).
BoA paid the $1000 back lickety-split but is denying the $8000 claim because they say proper ID was presented (for a 78 y.o. man who has been in long term care since 2019 and doesn’t live in NY). OK, sure…
#thieves
#takeyourbusinesselsewhere
#worstbankever
RUN!!! Don’t just walk… withdrawal your cash, close your account and RUN away from this ‘bank.’
BoA has been holding $8000.00 since March 31 because of a fraudulent check that was passed on the account. Someone walked into a branch in NYC, got an ATM card issued on the acct, used the ATM machine to withdrawal $1000 cash and then went a mile down the road and presented the check to be cashed (when you have the balance after the ATM withdrawal you feel safe right?).
BoA paid the $1000 back lickety-split but is denying the $8000 claim because they say proper ID was presented (for a 78 y.o. man who has been in long term care since 2019 and doesn’t live in NY). OK, sure…
#thieves
#takeyourbusinesselsewhere
#worstbankever
I am very upset that your bank is stopping access to my money market account by check. There are some of us older customers that don’t bank online.
I have the worst possible interaction with Bank of America the last few weeks. I have never seen such incompetent staff in my life. The representatives lie to their customers and when confronted with the truth just hang up on you. PLEASE DO NOT CONTACT ME APOLOGIZING ABOUT THE INTERACTIONS. Use that time and effort in educating and training your staff for better customer serive, being honest and not being misleading.
On Monday I received two credit cards which I did not know I would be receiving. These cards were the tap and go cards with the wifi icon on them. My present card does not have this option. I called customer service about the lack of security.. These cards had no telephone number to call to activate these cards. I feel that the person receiving these cards should call in to activate the cards even though the card information is the same except for the tap and go option. These cards could be mailed to the wrong address and the recipient could use the card illegally. Because there was no verification process I find this a breach of security and should have been done in a much more security conscious manner. Randy from customer service said that he understood. I asked that this be addressed and sent up the chain so this problem could be addressed. I also asked that I be notified what action; is being taken to correct this problem. what I perceive to be a lack of credit card security. I feel that this, with the present mail situation, could very well diminish the credibility of Bank of America. I have had your cards since 93, but this gives me pause to continue the use of your card. I also feel that if I don not get a satisfactory response from the Corporate office that the people need to be made aware of the possible problems they could encounter with, what I perceive, a lack of credit card security. Thank You,
Mr. Erwin Goehring
xxx @sprintmail.com
407-679-xxxx
I need to speak with someone in the corporate office. No one at the branch in Charleston, SC is helping me. Customer Service is very poor. Please contact me, my situation is too long to type in this box.
I would like to speak to Brian moynihan president of Bank America to tell him what incompetent people work at the bank I had 48,000 dollars taken from my checking account
I opened I business account threw bank of america online e. They told me to come in to verify who I was and I could deposit a check. I went to the branch the day I opened the account and deposited a 40 thousand dollar check. After I made the deposit I sat down to get a temporary card. When I was called over to get my card they told me my account was closed… I had just opened the account earlier that morning. I asked why and they won’t not inform me as to why. I told them if I don’t have an account I want my check back. They told me to get my check back it would take 12 business days. I told them absolutely not I will not wait 12 days to get my money back. The bankers told me they would void the check and give it back. They handed my check back.. I went to another bank. Opened an account no issues, then when the check I deposited was suppose to clear to my new bank they called me and said it didn’t clear. I called the issuer of the check and they informed me bank of america cashed my check anyhow! I called bank of america and no one knew what I was talking about. I spent many hours on the phone to finally get an answer of they are sensing me a check back which can take up to 12 business days. Bank of america closed my account prior to the check do to not being able to verify the account…. that’s what I was told. I opened the account online then needed to go into the bank to show verification. I did that very day. Not only did they open the account and except 40k, after they received the money, they closed my account and lied about giving my check back. They didn’t void it. They processed it and jeopardized my business. Credibility. Livelihood, everything. Now I’m waiting on a check from bank of america which they shouldn’t have taken in the first place. How can they except a check from a business that does not have an “active” account? They are thieves and stole 40 thousand dollars from a woman owned business that was hired buy the Indian housing association.
I filed a claim for hardship the dispute ended June 1st 2021 and b.o.a. was supposed to credit 14,955.23 but only deposited $343.00 and every time I call they say that they are putting a missing credit report but it’s gotten nowhere the letter dated June 1st 2021 states that they are supposed to credit the account permanently no questions asked but they put the wrong amount and will not fix it some of the people in the phone were very rude and I felt offended by some of the claims personal please fix this thank you. Steven Reed prepaid card account# 442743424286xxxx
I filed a claim for hardship the dispute ended June 1st 2021 and b.o.a. was supposed to credit 14,955.23 but only deposited $343.00 and every time I call they say that they are putting a missing credit report but it’s gotten nowhere the letter dated June 1st 2021 states that they are supposed to credit the account permanently no questions asked but they put the wrong amount and will not fix it some of the people in the phone were very rude and I felt offended by some of the claims personal please fix this thank you. Steven Reed prepaid card
Bank of America does not care about their customers. They hold checks that they don’t need to. I mean US Goverment checks. If you tell them that you don’t have money, because they are holding that check and they tell you they do t care. That your kids will eat when they decide to make the funds available. I will tell everyone nit to bank with BofA! We are talking about a US goverment checks that I could have latterly cashed at a grocery store. You don’t care about US!
Why is Bank of America holding onto my funds which was sent since 10/28/2020. It was a wire transfer which was sent to bring a family member home from the military. The risk dept had promised to return my funds to city national bank. And they never did.they have violated my hippa rights , and it’s an act of racism. I don’t need to get into details. I need my funds back into my account at city national bank.
Someone by the name of Brian Moyniham (scammer) has contacted me telling me that I have $15.2 million in a Bank of America in New York. Email address is bobbyrobertxxxx @gmail.com. Says I can pick the money up in Douglaston, NY. Gotta shake my head
Transfer funds from my Discover savings account were scheduled to be in my Bank of America checking by November 30. Such transfers to other banks are timely done, and made available on the designated day. This is the second time the money has been
‘suspended’ in ‘virtual escrow’. Where is my money?!
My name is Jesse boggs they keep my account in the negative when clearly you can see iam not getting to use my own account mixed up I need my balance taken away from claims due to them using lies like theve paid me and iam going to go to a civil court if my balance ain’t replaced the fact of the matter is they have my account cought up with a fake claim and now the are deducting from me like as if I owe my name is Jesse boggs xxxx 1978 dob zip code 92201 help get my balance back to card xxxx
Worst ever customer service waited 45 minutes only had one teller open 14 people deep at all times poor under staffed bank been customer 35 years
How in the hell does a person get to talk to someone ???? I have been cut off 6 times now.
1 Extremely difficult to order checks not all people use computers a phone # that is easily accessible would be appreciated for the older generation 2 I paid &25.19 for 40 checks this is an exorbitant rate for people who pay their bills by check please investigate and offer better prices on your check thank you for all your help in this matter Regards Phyllis
Bank of America has the WORST Computer program EVER. The Customer Service center accidently hung up then deliberately hung up. I can not get the computer and the associate helping could not delete old information. I have changed it 3 time but the old keeps popping up. What IF YOU WIll NOT TALK to ME CAN I Do ? CHANGE BANKS?
I am a disabled senior who is trying to make an agreement on an account that I had over 8 years ago. I owe $9200 & no way can afford that whatsoever. I could possibly pay $2500 the most in good faith & that is cutting into where I would live. I am in the process of divorce. Chase has been working with me on resolving my CC Debt with them, which I must say is much easier & less stressful. Please Help. Thank You.
Reordering my checks with duplicate is very expensive. 40 checks for $30.00 plus? And the worst thing is I can’t even talk to a representative on phone. That’s too much!
Dear Bank of America
I’m an Black African Women and my name is Rhonda Borders and I’ve been trying to resolve this problem since 2017. I don’t understand how Bank of America operates. I received a credit for $4000 back in February 2017 and again in 2020 $5000.95 never received either one.
At no time did BOA call me,,email, or send me a letter to why I wasn’t receiving my money back.
It’s not fair that BOA can take 7 months to 6 years to telling me why I can’t get my money back.
I feel from that phone call on 2/14/17 with BOA supervisor and he Stated ( I took it and there is no one else who can get it back). GTo me that was personal because I never received anything to the reason why but his answer over the gphone.
I’m very hurt be this wrong doing. Can you please take the time and investigate l correct this situation. It’s really not fair that because I reported my money stolen with in your time frame that I not aware of until now. I did not receive the popular investigation on my claim nor a phone call, email, or letter spoken about until now. If I wasn’t supposed to get it why did (2) of Bank of America give it back (2) times.
I can be reached at 862-888-xxxx.
Sincerely,
Rhonda Borders
Hello my name is Kathleen Divirgilio I just got off the phone with an Associate about an overdraft fee of $35 which was put on my account because I was $9 short on my account I spoke with an Associate she said that her by pressing a button it either approves it or it denies taking that fee off. I then spoke to a manager he then denied me, to waive the fee. What happened to loyalty to the customer I guess that is gone. I think I will change Banks after 24 years.
I’ve been contacting boa prepaid card holder services about fraud on my account for months with faxed proof and nobody has seemed to dispute or come to a conclusion about my issue . Instead they will just deny they claim the same day it’s opened without the proper investigation even said by some of your employees in the claims department at this point I’ve wrote a demand letter and started to seek professional help with the situation I just want to be helped properly I’ve taken every step I could possibly take to prove the situation . Please get back to me and help me with this unfortunate situation
You keep issuing credit cards to someone who is opening them with my information. First talked to BOA on 3/1/22 Claim # 22030110080720. Yesterday 4/5/22 rec’d text congratulating me on my new card. Talked to someone 4/6/22 Claim # 186236. My credit is frozen at all three companies Experian, Trans Union and Equifax. I have never banked with Bank of America. Please flag my name so no more cards are issued.
I would like to file a complaint of drug use by someone in you wealth quality division. She refuses to get help so now we are at this point. She works in the Newark DE offices. Her name is Amy Powell Davisson. I am her boyfriend but I don’t ask you to take my work. Simple drug test her. She has been out of the office a lot this past week due to her drug use. She’s not sleeping and just not right with her thinking and judgment. I would think this is a problem considering who she works for and the clients she handles. Meth is a horrible drug and it’s tearing her apart.
I don’t have an overdraft fee because i went on walmart.com and bought hair coloring and i had money on my bank card and walmart took the money and i called the bank to see how much i had left and it said u have a overdraft of 1.02 cents and that was a mistake but they are still blaming walmart. I don’t like to be mistreated and i got a letter saying that the overdraft fee was waived.
Due to a hacker for a year b of a and I have tried to solve the problem to no avail. We’ve come to the conclusion that I need to close out my account. There are three accounts but the other two are still open because of disputes. One account has $60 in it
BOA Preston Road and Mockingbird location, Dallas, TX
Opening at 10am – too late – line 20 people waiting at opening. Extremely poor service. Under staffed. Make an appointment and no one showed up to help. Merrill Lynch rep had to assist. No confidence in staff. All in line were discussing removing all their money from your bank.
I took out a bank note with y’all back in 2016 it is absolutely been nothing but hell trying to pay this note off I’ve been trying to make a payment today nobody seems to care or wants to take a payment with a debit card it is so convenient to use the phone like everybody else but y’all don’t do this that is your company or Bank is bad when I get it paid off I will jump for joy I’m telling everybody I know not to use your bloody Bank I wouldn’t even let my enemies take a note out with y’all cuz you are absolute so when I get paid off I will tell you to off have a great day
Ref: Fraud and Funds Recovery.
Bank of America Claim Date: 07/08/2022
Claim Number: 220708500461
Dear Sir/Madam,
On July 8th of 2022, I was checking my account and noticed a fraudulent charge of $545.89 on the new debit card I had just gotten. The charge was from a company called “Rent to own auto center” Orlando, FL.
I immediately contacted Bank of America to stop the fraudulent charge while it was still in the processing stage. I was glad that I caught it before it processed through but for some reason, after requesting support from the fraud department, they gave me a credit while initiating a fraud investigation and then took it back instead of stopping the fraudulent charge from going through in the first place.
I’m very disappointed and disturbed by this. I was not even extended the courtesy to hear what the findings were of the investigation and where the charge was made. Bank of America refused to stop the processing and have allowed the crooks to prosper.
I had just used the new card at the T-Mobile store in Oxon Hill, MD and while there, I inquired to see why they didn’t have a debit card machine where I could swipe my card or use my chip when it came time to pay the fee.
I allowed the salesperson to handle my card since there was no pay machine at his desk. After a transaction, he claimed that he had messed up and needed to do the transaction again and he ended up charging me double after saying he had initiated a refund. I wonder if this was scam to get more commission money out of customers.
I am a 40 year military veteran who served our country, honorably, ethically and honestly. I have never committed fraud against anyone, nor any system or agency and I have always been a protector.
I’m requesting that $545.89 be restored to my account since I did my due diligence by contacting Bank of America to abort the fraudulent charge before the charge could complete the processing. Bank of America allowed it to process through anyway which really disappoints me.
I have no clue who this company is nor who the scammer is that caused this heart pain and aggravation.
I truly suspect the fraud started at T-Mobile when I was there on 30 June 22 and the guy tried to get away with charging me double for processing fees when the phone was supposed to free. Since Bank of America corrected that charge I’m confused as to why they didn’t correct the other one too that was still processing?
Several $1.00 charges were placed on my card that I also reported to the Bank of America fraud representative. Ultimately, over another day or so when the small charges went through, a criminal put that large charge on my account.
I respectfully request to have my account restored by putting the funds back into my account. Claim Number: 220708500461 from 8 July 22 will pull up my account number.
I would like to know who investigated the case, if surveillance camera footage was requested to see if the transaction occurred in person and if phone logs were made available to see if the charge was made by phone. I also would like to know what state the card was used in. After a recent back surgery, I don’t travel, still have trouble walking places and mainly just use my card online, or swipe or insert my chip when paying. Again, I had just gotten that new card a few days before visiting T-Mobile and ended up having to quickly get another one to stop the fraud and stealing.
Should you have any questions, I can be reached at 301.658.8166. I eagerly await your response. Attached are screen shots of the charges. Thank you.
Ref: Fraud and Funds Recovery.
Bank of America Claim Date: 07/08/2022
Claim Number: 220708500461
Dear Sir/Madam,
On July 8th of 2022, I was checking my account and noticed a fraudulent charge of $545.89 on the new debit card I had just gotten. The charge was from a company called “Rent to own auto center” Orlando, FL.
I immediately contacted Bank of America to stop the fraudulent charge while it was still in the processing stage. I was glad that I caught it before it processed through but for some reason, after requesting support from the fraud department, they gave me a credit while initiating a fraud investigation and then took it back instead of stopping the fraudulent charge from going through in the first place.
I’m very disappointed and disturbed by this. I was not even extended the courtesy to hear what the findings were of the investigation and where the charge was made. Bank of America refused to stop the processing and have allowed the crooks to prosper.
I had just used the new card at the T-Mobile store in Oxon Hill, MD and while there, I inquired to see why they didn’t have a debit card machine where I could swipe my card or use my chip when it came time to pay the fee.
I allowed the salesperson to handle my card since there was no pay machine at his desk. After a transaction, he claimed that he had messed up and needed to do the transaction again and he ended up charging me double after saying he had initiated a refund. I wonder if this was scam to get more commission money out of customers.
I am a 40 year military veteran who served our country, honorably, ethically and honestly. I have never committed fraud against anyone, nor any system or agency and I have always been a protector.
I’m requesting that $545.89 be restored to my account since I did my due diligence by contacting Bank of America to abort the fraudulent charge before the charge could complete the processing. Bank of America allowed it to process through anyway which really disappoints me.
I have no clue who this company is nor who the scammer is that caused this heart pain and aggravation.
I truly suspect the fraud started at T-Mobile when I was there on 30 June 22 and the guy tried to get away with charging me double for processing fees when the phone was supposed to free. Since Bank of America corrected that charge I’m confused as to why they didn’t correct the other one too that was still processing?
Several $1.00 charges were placed on my card that I also reported to the Bank of America fraud representative. Ultimately, over another day or so when the small charges went through, a criminal put that large charge on my account.
I respectfully request to have my account restored by putting the funds back into my account. Claim Number: 220708500461 from 8 July 22 will pull up my account number.
I would like to know who investigated the case, if surveillance camera footage was requested to see if the transaction occurred in person and if phone logs were made available to see if the charge was made by phone. I also would like to know what state the card was used in. After a recent back surgery, I don’t travel, still have trouble walking places and mainly just use my card online, or swipe or insert my chip when paying. Again, I had just gotten that new card a few days before visiting T-Mobile and ended up having to quickly get another one to stop the fraud and stealing.
Should you have any questions, I can be reached at 301.xxxxxxx I eagerly await your response. Attached are screen shots of the charges. Thank you.
Riley sharp 1628 pineford rd Lakeland fl 33809 813 324 3384 im asking for your help on stimulus checks that have been missing for 8 months or more too be put in my bofa in tampa fl I had pay roll from camden development and pmc envestments and mcdonalds I feel some one has did this too me and there’s no reason for it I have had my bofa account for 18 years and I feel some one is just trying too make me walk away from my account as if there wasn’t anything I could do about it this was done I belive my bofa was Wilmington de19850 I do want justice done thank you
Good day to whom ever is answering this message. My claim number is 220517534198. I have been trying to reach the CEO or a manager of Bank of America. My number is 860-463-xxxx. I have never had a problem with bank of America, I enjoy their service. I would like someone to look further into my claim and contact me.
I need to talk to the ,ceo of the the bank old me a lot of money they use my money and open merril account using my ssi number I called and I closed the accounts from Maryland to,New York every bank on the east coast I want my money back I need to tell what happy to me from salisbury MD 711 Richmond salisbury MD 21801
Need to speak to someone fraud has been committed and need to close my account immediately and cannot get in touch with anybody