Dear Sir/Madam,
On July 8th of 2022, I was checking my account and noticed a fraudulent charge of $545.89 on the new debit card I had just gotten. The charge was from a company called “Rent to own auto center” Orlando, FL.
I immediately contacted Bank of America to stop the fraudulent charge while it was still in the processing stage. I was glad that I caught it before it processed through but for some reason, after requesting support from the fraud department, they gave me a credit while initiating a fraud investigation and then took it back instead of stopping the fraudulent charge from going through in the first place.
I’m very disappointed and disturbed by this. I was not even extended the courtesy to hear what the findings were of the investigation and where the charge was made. Bank of America refused to stop the processing and have allowed the crooks to prosper.
I had just used the new card at the T-Mobile store in Oxon Hill, MD and while there, I inquired to see why they didn’t have a debit card machine where I could swipe my card or use my chip when it came time to pay the fee.
I allowed the salesperson to handle my card since there was no pay machine at his desk. After a transaction, he claimed that he had messed up and needed to do the transaction again and he ended up charging me double after saying he had initiated a refund. I wonder if this was scam to get more commission money out of customers.
I am a 40 year military veteran who served our country, honorably, ethically and honestly. I have never committed fraud against anyone, nor any system or agency and I have always been a protector.
I’m requesting that $545.89 be restored to my account since I did my due diligence by contacting Bank of America to abort the fraudulent charge before the charge could complete the processing. Bank of America allowed it to process through anyway which really disappoints me.
I have no clue who this company is nor who the scammer is that caused this heart pain and aggravation.
I truly suspect the fraud started at T-Mobile when I was there on 30 June 22 and the guy tried to get away with charging me double for processing fees when the phone was supposed to free. Since Bank of America corrected that charge I’m confused as to why they didn’t correct the other one too that was still processing?
Several $1.00 charges were placed on my card that I also reported to the Bank of America fraud representative. Ultimately, over another day or so when the small charges went through, a criminal put that large charge on my account.
I respectfully request to have my account restored by putting the funds back into my account. Claim Number: 220708500461 from 8 July 22 will pull up my account number.

I would like to know who investigated the case, if surveillance camera footage was requested to see if the transaction occurred in person and if phone logs were made available to see if the charge was made by phone. I also would like to know what state the card was used in. After a recent back surgery, I don’t travel, still have trouble walking places and mainly just use my card online, or swipe or insert my chip when paying. Again, I had just gotten that new card a few days before visiting T-Mobile and ended up having to quickly get another one to stop the fraud and stealing.

Should you have any questions, I can be reached at 301.658.8166. I eagerly await your response. Attached are screen shots of the charges. Thank you.
Ref: Fraud and Funds Recovery.
Bank of America Claim Date: 07/08/2022
Claim Number: 220708500461

Dear Sir/Madam,
On July 8th of 2022, I was checking my account and noticed a fraudulent charge of $545.89 on the new debit card I had just gotten. The charge was from a company called “Rent to own auto center” Orlando, FL.
I immediately contacted Bank of America to stop the fraudulent charge while it was still in the processing stage. I was glad that I caught it before it processed through but for some reason, after requesting support from the fraud department, they gave me a credit while initiating a fraud investigation and then took it back instead of stopping the fraudulent charge from going through in the first place.
I’m very disappointed and disturbed by this. I was not even extended the courtesy to hear what the findings were of the investigation and where the charge was made. Bank of America refused to stop the processing and have allowed the crooks to prosper.
I had just used the new card at the T-Mobile store in Oxon Hill, MD and while there, I inquired to see why they didn’t have a debit card machine where I could swipe my card or use my chip when it came time to pay the fee.
I allowed the salesperson to handle my card since there was no pay machine at his desk. After a transaction, he claimed that he had messed up and needed to do the transaction again and he ended up charging me double after saying he had initiated a refund. I wonder if this was scam to get more commission money out of customers.
I am a 40 year military veteran who served our country, honorably, ethically and honestly. I have never committed fraud against anyone, nor any system or agency and I have always been a protector.
I’m requesting that $545.89 be restored to my account since I did my due diligence by contacting Bank of America to abort the fraudulent charge before the charge could complete the processing. Bank of America allowed it to process through anyway which really disappoints me.
I have no clue who this company is nor who the scammer is that caused this heart pain and aggravation.
I truly suspect the fraud started at T-Mobile when I was there on 30 June 22 and the guy tried to get away with charging me double for processing fees when the phone was supposed to free. Since Bank of America corrected that charge I’m confused as to why they didn’t correct the other one too that was still processing?
Several $1.00 charges were placed on my card that I also reported to the Bank of America fraud representative. Ultimately, over another day or so when the small charges went through, a criminal put that large charge on my account.
I respectfully request to have my account restored by putting the funds back into my account. Claim Number: 220708500461 from 8 July 22 will pull up my account number.

I would like to know who investigated the case, if surveillance camera footage was requested to see if the transaction occurred in person and if phone logs were made available to see if the charge was made by phone. I also would like to know what state the card was used in. After a recent back surgery, I don’t travel, still have trouble walking places and mainly just use my card online, or swipe or insert my chip when paying. Again, I had just gotten that new card a few days before visiting T-Mobile and ended up having to quickly get another one to stop the fraud and stealing.

Should you have any questions, I can be reached at 301.xxxxxxx I eagerly await your response. Attached are screen shots of the charges. Thank you.