Comments on: Dollar Tree Headquarters

By: Bridget Whitfield

Bridget Whitfield — Mon, 19 Jun 2023 23:11:27 +0000

My name is Bridget Whitfield, I am emailing in regards to a online order that was placed on 4/25/2023. The order was for a case of Sure Scents House Spray Refills, the order # is 225757365277 and the price I paid is $16.05. When I went to pick up the order at Dollar Tree in Corinth Ms. it wasn’t there. The manager told me to contact customer support and they would issue a refund. I contacted them and was advised to wait 5-7 business days. I waited 9 days and still no refund. I called back and was told that the reason I wasn’t refunded was because Dollar Tree was waiting for the items to be returned, there was nothing to be returned, this was a mistake made by customer service in expediting the refund. Again I was advised to wait 5 business days, I waited 7 business days and still no refund, and was told I will still have to wait 5-7 more business days for the refund. This is totally unexceptable, when I make a purchase either online or in the store I am immediately charged for the product, when I pay for a product and don’t receive the product, I expect to be refunded when the mistake is recognized. I repurchased the house spray refills at the Dollar Tree in Corinth Ms. and have waited all this time and made 3-4 phone calls and still haven’t been refunded. This is the 19th day of June and I think I have been put off long enough and would like the refund expedited to my account immediately. Customer Service was supposed to have made a ticket on this, and today I found out that they haven’t even made a ticket and that it would have to go through a totally different department. I don’t think I should be put off because someone made a mistake. I have been inconvenienced more than enough already and am tired of calling and dealing with this, just to get the same answer, “wait another 7-10 business days!” Please help me resolve this issue and I will be forever grateful for your help. Have a blessed week and stay safe. Sincerely, Bridget Whitfield

By: DelMarie Snyder

DelMarie Snyder — Wed, 16 Nov 2022 19:42:58 +0000

Damaged box and missing two thirds of of my order. I contacted UPS to file a complaint and UPS told me that Dollar Tree has to start an investigation that I don’t have the authority to start one

By: Margene S. Foster

Margene S. Foster — Wed, 16 Nov 2022 02:27:22 +0000

I purchased a number of picture frames at Dollar Tree in Reno, NV. I wanted to purchase extra because items can sell out quickly at your stores. I told the manager that I was buying extra and asked if I could exchange them if I didn’t need them all. I was told, “yes.” I did buy extra and returned to Dollar Tree to exchange them where I was told I couldn’t return them without a receipt! Most of the time people don’t want/take their receipts because “everything’s the same price!” The new manager was quite rude and said the policy came down from the District Manager and he/she checked every single paper transaction at every store to ensure compliance. This doesn’t even make sense for items which are still in their original packaging. I am 70 years old, don’t have a criminal history and am too frail to run! How could I possibly have stolen 12 frames without someone noticing? The fact is I paid for each of them and as a senior citizen, I am requesting permission to exchange them at the Dollar Tree Store in Sparks, NV. I do want to point out that when I purchased them, I paid $1.00 each, not $1.25 each. Can you help me?

By: Percy Davis

Percy Davis — Thu, 10 Nov 2022 04:06:40 +0000

I’m a weekly customer at store #3294 @8676 Hwy 121, Mckinney TX. Today, I witnessed something extraordinary! It was about 4pm. I’m a regular customer so, I know my way around. I grabbed my items and headed to check out. Only one person was at checkout and the line was all the way to the refrigerator area and just unbelievable. Customers kept thinking that another station would open but, it didn’t happen! Customers continued to move up an inch whenever possible. Finally, I got close enough to see the clerk. I watched her as she worked under all this stress I felt. She was incredible!! She remained calm although it was overwhelming to us because although she was surely stressed because if the never-ending line, she remained attentive and courteous with the customers. It was unbelievable! I really admired her attitude. When she started checking me out, I watched how calm she was and I had to know her name. She said her name is Cindy. On my receipt it’s Cynthia Bennet. Some of us In the line felt it was inhumane for just one person to go through that much repetition and remain calm. Wow! I can’t fathom this because this is a busy shopping area and surely, there is more than 1 clerk. It was amazing to those of us who were chatting about it in the line. We watched her and we all felt that there should have been some more help but, I left at 5 and she was still working alone.I’m going to hold on to my receipt if you need more info.

By: Suzanne Amodio

Suzanne Amodio — Fri, 07 Oct 2022 00:55:06 +0000

I texting which I will make a call tomorrow
I was in the $TREE STORE NUMBER2453
I have been going to that for over 10 yrs,
It was kepted up and clean store, until I found out The Black manager who is a very nice person and he was nice to the people. Now the store is run by a redneck manager who comes in the store with filthy clothes on looks very unclean dirty looking I went into the store yesterday 5 October, The store is dirty the manager was rude towards me she had areas that were blocked off that I needed to get something so I left my basket aside walked in to get what I wanted and then get out of the spot she threatened to throw me out of the store and on top of it called me a, The only one that I know that is a is the manager that you got in the store if you wanna keep your business is going you need to be more picky about the person who works for your company there was only one cashier and the people that had come in to volunteer in the store quit. She’s got a dirty mouth and a dirty wave about yourself and that store has been totally wrecked nothing cleaned up it’s filthy since she’s been there and people don’t need to be treated the way she treated them and to me. You’ll lose customers in the store and all the other dollar tree stores if somebody doesn’t stand up and do what is right for the people who come in there and buy your stuff. I’ve already in not to enter into the store again and I’ll continue doing so until you figure out what you’re gonna do with the manager or the store. Not a very good manager at all and you people who round the dollar tree stores don’t look too good right now either . I would good mine to have called the police on her and you continue to keep her don’t be surprised that she doesn’t steal from your store that kind of person is guilty of a lot of things and one with A mouth Full of filth coming out of her, she told me to get out of the her stores!!!! I have read all the complaints from all the $ dollar stores Throughout the United States. If you don’t do anything that I even talk to you about this woman it’ll be you who’s going to lose the business at the dollar tree store. My name is Suzanne Amodio xxx HARBISON BLVD APT C304 COLUMBIA SC 29212
Cell number is 803-xxx-xxxx The last thing I’m gonna say if you don’t do anything with this person you’re a company will go under And your doors will close for good.my cell number is
803-xxx-xxxx

By: Rose Marie Davis

Rose Marie Davis — Mon, 19 Sep 2022 18:28:10 +0000

What happened to your store in Tampa Fl Citrus Park, it is so dirty and looks like a dump? It was never like this. Trash and boxes thrown all over the store floor.

By: Barb Kaimann

Barb Kaimann — Thu, 15 Sep 2022 19:26:11 +0000

I have never shopped at Family Dollar Store before yesterday 9/14/2022. Located on Howdershell Road in Florissant MO. This store is filthy. Floors, shelves with black and gray crud, and dust. Trash on the floors. Stocking is a mess, all over the place. And worse, when you first walk in you get hit with the smell of a filthy store. Im not a scrubby dutch person, but this is not good or pleasant for shopping. I wont be back, and I will tell others.

By: Gina Higgins

Gina Higgins — Fri, 02 Sep 2022 14:22:57 +0000

I am an experienced retail person 6+ yrs . I had put In for a job in the hannibal , mo store. Found out that they said I was not hirable I worked for a family dollar several years ago and when I quit I DID give my 2 week notice , this was several yrs ago . I had previously worked with the manager at the hannibal store Pam She can tell u I am a GOOd EMPLOYEE , always show up on time … always willing to help . Stock shelves , freight truck and more my cell 573-406-xxxx I have put my application in at the store . also I’m on disability looking for part time to help need my needs . Please check with the Manager with the Hannibal , mo store ( PAM )

By: Tracy Bevers

Tracy Bevers — Thu, 25 Aug 2022 23:41:05 +0000

I need to talk to someone about being put on the non returnable list back in 2013 . I gave a month in advance to quit was always on time never called in so I want to know why this happened

By: perla b calixto

perla b calixto — Tue, 23 Aug 2022 13:15:24 +0000

Hi Jessica reeves district manager not let me work at dollar tree commerce tx store