Comments on: Enterprise Headquarters

By: Hannah Slodov

Hannah Slodov — Thu, 18 May 2023 17:00:18 +0000

I picked up the rental car from Enterprise-Rent-a-Car on West Blvd. in Annapolis, Maryland on March 27, 2023. I was covered through my insurance company through USAA for the cost of the rental. I paid Enterprise Rent-a-Car with my USAA credit card a total of $184.70 on March 27, 2023. $100 of that amount was a refundable deposit, and $84.70 was to be applied to the additional insurance coverage that I agreed to for the first 7 days. I returned the rental car on April 4, 2023 for a total of 9 days, but never agreed to, or signed for, any additional insurance coverage past the first 7 days from March 27, 2023 or April 2, 2023.

On April 5, 2023, an Enterprise-Rent-a-Car charge for $190.56 appeared on my USAA credit card statement, which included an unjustified $5.86 charge over and above what I agreed to on March 27, 2023 (USA AADJ DISPUTE-24364525). In addition, the $100 deposit that was supposed to be refunded to me was not refunded, but rather charged to my card.

On April 11, 2023, the total charges that Enterprise Rent-a-Car charged to my USAA credit card was $190.56.

On May 9, 2023, Enterprise-Rent-a-Car refunded my USAA credit card $37.98 after I submitted my BBB complaint.
That still leaves a balance on my USAA credit card for charges from Enterprise-Rent-a-Car for $152.58.

I only agreed that $84.70 would be charged to my USAA credit card, but Enterprise-Rent-a-Car charged my credit card $190.56, and therefore owes me a credit of $105.86 total, less the $37.98 that they credited my card on May 9, 2023, for a total of $67.88 outstanding for my refund. This information is also being provided to USAA for my credit card dispute.

When I called this business to express my concerns, I was treated like dirt and lied to. This is no way to run a successful business, by defrauding your customers and then denying any wrong doing. Regardless of any next unforeseeable situation, I would never do business with Enterprise-Rent-a-Car again.

By: Tina King

Tina King — Thu, 01 Dec 2022 17:15:00 +0000

Not pleased at all with the service at enterprise in Florida on Biscayne Boulevard. I’ve been waiting for two hours no.

By: Willie Crowder

Willie Crowder — Sun, 20 Nov 2022 20:19:45 +0000

I called to make a reservation with Enterprise in East Peoria IL. Where Most African Americans dont go due to the RACISM. I RECEIVED a call from the MANAGER, regarding the Nissian Rouge, First off i reserved FULL SIZE. BECAUSE i had my mother 73 yrs old and her sister traveling for a funeral. I was lied too by the young lady even sitting outside in the cold and she knew i wasnt getting the rental by her poor acting skills which was uncalled for. To spell out my email over 5xs i was told Enterprise reserves the right for ADDITIONAL CHARGES. $300???? So i ask to cut the days down on the reservation. I was Told the reservation had to be charged, i asked for it to be cancled. The RACIST manager cant find anymore lies now im a problem .. so i leave .. walked outside to call reservations with a new reservation. That cant be used??? I asked to speak to Thomas Dodds. The RACIST Manager looked as if i didnt know of Mr. Dodds… I said call him Because at this point people are coming in also gave the car away i was supposed to receive right in my face. With no class and showed what he really is. Which doesnt scare me. I was trying to used up my points because i wanna be done with Racisprise.. The RACIST manager tried to snatch my method of payment out my hand but he so full of hate and jealousy his balance is off…YELLING WE DONT TAKE PRE-PAID CARDS..Mr. Dodds is on the speaker phone now saying Enterprise doesn’t do business with VARO… prepaid ….. this the same card I’ve used for YEARSSS renting cars from Enterprise. Just spent $3000 plus .. for the treatment I received as well as walking 17miles home. We need to talk Enterprise…..Seriously……ASAP… It was 20 degrees yesterday NOBODY DESERVES THAT NOBODY.
I’m home legs swollen up to my knees. This situation was taking too far… they could of told me all this over the phone .. because I called ahead .. and Mr. DOdds I don’t see anything on ENTERPRISE website about EXCLUDING VARO from YOUR METHOD OF PAYMENTS….. You accept.

Clarification….Mr. Dodds that whole sceen today was uncalled for embarrassed me, ganged up on me like thugs, and on top of all that to be forced to walk 17 miles home it was 20 degrees. I’ve never been treated as such. And he is the guy I had the issue with. Because when I was leaving I heard him saying quotes. Now as far as yall personal dealings with VARO is none of my business. But now I’m forced to get the courts involved.

By: Haley Sands

Haley Sands — Thu, 20 Oct 2022 17:19:39 +0000

I rented a car through Enterprise on 5/4/22 that was of extremely low quality, not porperly maintained, and it broke down on my husband who was stranded on the side of the road for 3 hrs. The car had almost 65,000 miles on it, dents, scratches, and a broken right side mirror (as noted in rental agreement) and was filthy inside. I was made aware that there was a rental car shortage, and this was all they had at the time. Meanwhile, my husband was sick at home with Covid, and I had my 5 yr old daughter with me and was completely overwhelmed. My car had been hit by a deer in the rear quarterpanel, and we had reserved a rental car with Enterprise the week before we took my car to the collision center to be repaired. It was later after I left the Enterprise office that the associate took NO pictures or walked the vehicle with me. There was also no manager on site during my visit. After the car had to be towed on 6/2/22, we never received an apology from Enterprise or a promise to rectify the situation. Instead, we received a notice on 7/11 that we were responsible for damaging the rocker panels underneath the vehicle, and a claim was being made against our insurance company. Inside the letter was a form requesting we fill out our credit card/insurance company info. At this time, there was no damage amount listed or pics showing the damages. Just a letter from Damage Recovery Unit stating that we needed to ensure this was paid. I proceeded to contact DRU and request an investigation into this claim. I did not hear back from anyone until 7/20 when the manager at the Julington Creek branch, where we rented the vehicle, called and stated that the claim was being upheld, and we needed to pay for the repairs of the rocker panels. My husband and I called DRU that same day and spoke with an associate named Tiffany who stated that the claim was still being investigated, but rocker panel claims usually get closed out as they are hard to prove b/c the company does not expect customers to get underneath the vehicle and check for pre-existing damage. However, we ended up receiving a bill in the mail for $3,209.15 on 8/9/22. DRU sent pics and a demand letter to our insurance co., Safeco. After multiple attempts to reach the Jacksonville area supervisor to discuss the situation. She later emailed me stating that the claim was being upheld as they had proof of fresh yellow paint under the car from a speed bump which was deemed our fault. The pictures I have from the DRU demand letter to Safeco clearly show that the alleged “yellow paint” is actually on the lift at the auto mechanic’s garage, not on the car. I have pages of notes where I have tried to reach someone in management to fight these fraudulent claims to no avail. It has caused my family an extreme amount of stress and taken up so much valuable time. I was even able to obtain the names of 2 people in upper level management. I emailed them and called one of them who said she would review the situation and call me back. That was 3 weeks ago, and I have heard nothing. I am scared that Enterprise is going to charge my credit card while we still attempt to resolve this situation. I have a perfect driving record for 23 years, and in 6 months have insurance claims from the deer hitting me in March and now this one from Enterprise which is completely unsubstantiated. I requested before and after pictures from Enterprise when the man rented this vehicle from them just days before. They have yet to produce those. Whereas, my husband and I have rented from Hertz in the past 3 years, and they took before and after pics both times. The amount of run-around and poor customer service from Enterprise and lack of concern for their customer’s safety, is a disgrace. This whole experience has been an absolute nightmare. Regardless of Safeco’s agreement with Enterprise, at this point, I will never do business with this company again.

By: Mary Taylor

Mary Taylor — Sun, 16 Oct 2022 17:38:48 +0000

Good day. I had rented a van from you all on October 11to 17. I didn’t know that your employee put me in a van that didn’t support to be on the road. So I got the van and started my vacation. Got me to where i needed to go. But when i got there the van wouldn’t started at all. The roadside came out and jumped it off. After that I was getting ready to come back home and it did the same thing. Had problems with getting another to come back home. Had a lots of trouble with some of your customers services. I thanks enterprises but will not be getting any business from me. I feel like they took advantage of me and my services, money. I would like to have half of my money back. Enterprises on 2840 Pio Nono Ave Macon Ga.

By: Karyn Perrine

Karyn Perrine — Wed, 21 Sep 2022 14:42:18 +0000

I rented a car from the Enterprise in West Jordan UT. when I rented the car, I didn’t have to purchase the insurance because my own personal car insurance covers everything. I have full coverage for comp and collision and personal damages, medical etc. but Enterprise told me I opted in and I told them that I wasn’t sure if my insurance company extends my personal insurance renting a car for personal use. Well, after speaking to my insurance company, I found out I didn’t need those coverages. Enterprise told me there’s nothing that they can do because I’ve already returned the vehicle and I opted in. I told them I only bought it because I wasn’t sure and I was hesitant to get the insurance through Enterprise but I did because I wanted to cover all my bases just in case. they said I can get reimbursed if I find out differently that I didnt need it and they would take care of it. Well now they say I can’t get reimbursed. Seriously? Because I took too long to let them know? I’m not happy with the outcome. I am requesting reimbursement. it shouldn’t matter whether it’s during the rental or afterwards because it’s a matter of principle. The bottom line is a rental company should have good ethical practices for clients and future customers if they honor good faith. Otherwise with continuing these practices, word of mouth, going viral etc will reflect on Enterprise’s reputation.

By: Johanna

Johanna — Thu, 15 Sep 2022 20:59:50 +0000

I rented a vehicle from the Paradise Rd, Las Vegas location Enterprise in July, on an insurance claim. My maximum insurance daily rate is $30 per day. I rented it for 4 days. I had it for 4 days. Enterprise charged me a “weekly rate,” and $35/ day. This slippery location didn’t send me a copy of the contract and charges until AFTER I dropped the car off. That is when I saw they overcharged me. I have been calling Enterprise since July. Every time I called Enterprise customer service, I was told someone would call me back. 5 different times I called, I have NEVER received a call back.

I have called the branch and asked to speak with the manager, Andrew. The branch left me on hold for over an hour and then when I finally asked for the manager and the customer service reps name, she told me “Andrew would be in meetings for the rest of the day.” This location is terrible. These people are so slimy.

Finally, I called the corporate office and asked to speak with the regional manager. I was told his name was Carlos and I was given a number. It was not Carlos’ number. I spoke with an incredibly helpful man named Josh, who worked in accounting, and he told me he would send Carlos a message.

Of course, I have not gotten a return call. Shocker. I have filed a dispute with my credit card.

Enterprise, I will not ever rent out of pocket with you and I will not agree to let my insurance force me to use you again.

By: Gerson Alas

Gerson Alas — Tue, 13 Sep 2022 21:28:17 +0000

How long it takes to answer the phone? I called twice today! First time was for 15 minutes on hold and second time four hours later for 26 minutes and nothing but “continue to hold our agents are assisting other customers, please continue to hold” I guess I can’t rent.

By: Tracy L Orchard

Tracy L Orchard — Sat, 27 Aug 2022 11:46:17 +0000

On 7/15/22 a gentleman backed into my car in one of your rentals I was told he was using his own car insurance come to find out that he gave expired insurance to enterprise I spoke with a Michael Jones in the VA branch he set up for my car to be inspected then told me he was waiting on my county’s police department to contact him with reports I contacted them myself and that was not true Michael Jones stated their customer is claiming I hit him. The gentleman is at fault as he was listed 1st on the file that was reported. Damages clearly show he was at fault. Michael Jones isn’t returning any calls to myself nor my insurance. I would hope this isn’t how enterprise does business.

By: deborah

deborah — Fri, 26 Aug 2022 15:33:53 +0000

i have tried to contact the orlando international airport enterprise. no response. need to speak to a mgr w/my situation there. i am a 70 yr old woman in bus 316 729-xxxx call me at 3:00 today when i return