Frys Food Stores Headquarters

Frys Food Stores Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Frys Food Stores Headquarters.

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Frys Food Stores Headquarters Phone Number and Contacts.

1.649412
Corporate Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Company Contact
Steve McKinney
Position
President
Phone Number
(623) 936-2100
Yearly Revenue
$1,084,800,000
Employee Count
10,000
Sic Directory Code
5411

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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34 Customer Complaints for Frys Food Stores Headquarters.
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  1. 4/04/19
    Thursday

    I shop at Fry’s, in Marana, AZ. Located at; 12100 Thornydale Rd, on a regular basis. My FRY’S VIP Shoppers Card #is:
    4 62838 83398 2.
    There were no red grapes – in the produce area, for 88 cents a lb. The cashier, named, Teresa, was rude. She did not smile, you could tell that she disliked her job. She did not ask””,” if I had anything, on the bottom of my cart. “She did not ask, “If I found everything alright.”
    She did not give me my, Senior Discount, even though I told her,” I was one”. Her reply was, “ That it is automatically taken off, when I used my
    VIP Fry’s tag.” My thought was, Terese needs to be – retrained!”
    So I went over to Customer Service, which was: AMANDA. She is the very BEST,Customer Service employee, at that location. So Amanda gave me in CASH, $9.42.
    Terese NEEDS to be taken off as a CASHIER as well as being, RE-TRAINED!
    I have to say, cashier, WENDY, is the best Cashier, as well as ANNA, at this location.

    You need to hire more BAGGERS, at this location, as well.

    Best Regards,
    Mrs. Monica T.Livingston
    MARANA, AZ 85658-4535

  2. 4/04/19
    Thursday

    I shop at Fry’s, in Marana, AZ. Located at; 12100 Thornydale Rd, on a regular basis. My FRY’S!

  3. I am tired of being lied to and ignored by the managers at my local Frys (Yuma and Sarival Goodyear). I have complained several times about there never being any of my favorite Pepsi product on the shelves. I suddenly can not get Diet Pepsi Caffeine Free. I have shopped at Frys for over 50 years and feel I should be treated better and not lied to. The managers there say yeah, we’ll take care of it, but never do
    What kind of customer servi e is this?

    1. Rosemary, it is very frustrating to experience out of stock situations with our favorite products! Some of the items (like Pepsi, Coke, chips) in retail grocery chains are managed by the manufacturer’s, not the grocery store. In these cases, you might have better results contacting Pepsi Co. https://www.pepsico.com/contact or Kroeger corporate(800) 576-4377 for a better explanation. It is possible they stopped stocking it due to low sales in your particular stores. The managers may have talked to their Pepsi vendors about getting it back in stock, but the store managers don’t necessarily have the ability to control the outcome.

  4. Please consider opening a store in chino paulden area in az. Sick of lousy service at Safeway. They are horrible with their just for you crap. Checkers are kind. Managment doesn’t care. They realize they have a monopoly. You guys could make a great addition to our community.

  5. 3 days in a row walk into Fry’s on Florence Blvd, Casa Grande, Az, no carts at all in store and no one going out to get any.
    Should put sign up when no carts (Go Shop Eleswhere)

  6. Unhappy customer!!!
    I was charged $145.00 by Frys (Tatum and Cave Creek) for $98.00 worth of groceries!
    I asked the manager on duty (Ryan) about refunding me the difference ($45.00), he told me to take it up with his vendor, he didn’t care…
    My wife and I are furious and are going to keep escalating this until Frys returns our stolen $45.00.
    Call me if you care…
    Mark Nye (602)-736-8486

  7. after work on Aug 26,2019 came by your store around 6:00 pm to purchase couple items and get $ 50.00 cash back. I ask
    the cashier at the self checkout if he had a fifty dollar bill for me he did not. While walking to the service
    counter i ask the lady with the red west {supervisor) if she can give me a $50.00 dollar bill for my 2-$ 20.00 and 2- $ 5.00 dollar bills. She answered you have to go to customer service . Customer service had about 5 people in line. When it was my turn to ask the cashier if she has a $ 50.00 bill she tells me she has only
    $100.00 bills. I ask if she would ask her supervisor for the change She answered she just told me she doesn’t
    have any $ 50.00 bills.
    I was very upset by than, your supervisor at that time could not help me and let me stay in line only to find out i waited for nothing.
    I shop at Fry’s for all my groceries but that Lady should not wear a red vest because she doesn’t care or know how to be helpful.
    sincerely

    Store on 3246 E. Bell Rd. Phoenix AZ 85032

  8. Why put stinky pine cones at the entrance of the store and make every customer inhale their fumes. Today is only September 30 and cold weather pine cones are being peddled. People have allergies and some have asthma… this is unacceptable. If you can’t merchandise this stuff elsewhere (like outside) it just might cause me to shop elsewhere.
    Do something about the pumps at the gas station in Cottonwood. Programming was recently changed and not for the better. Simple changes ….. e.g. ask which month’s fuel points you want to use and simplify the transaction. We spent one half hour at the pumps today trying to use our August fuel points and even the attendant at the station could not get the pumps to do the transaction. This is ridiculous.

  9. I had an incident at Fry’s through self checkout where I payed for gift cards, got the receipt & the activation slip but forgot to take the bag with the gift cards. I checked for a few days hoping an honest person would return them. Melinda at customer service was VERY helpful in looking into every avenue to try & get help. I so appreciated her care & patience. Then the store manager, Ryan did all in his power to help me, even working through his lunch time. I SO appreciate their special care &concern to go the second mile to help. This is real customer service!!! Thanks for the caring people that work at my Fry’s at Cactus & 76th Avenue.

  10. Frys now charging a fee for cash back? That is total bs! We have other stores to shop at. We chose to shop Frys because we feel it is the best. BUT, charging a fee for cash back is a slap in the face and greedy coming from a huge profitable market! Remove the fee!

  11. My complaint: I had an issue with my last order, and they make it really difficult to get through to a real live person on their customer service phone number.

  12. I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.

  13. I live closer to the Lake pleasant location but frequent Frys #74 for the electric charging station. There are times both electric parking spaces are occupied by non-electric cars. On an unrelated incident, I waited for a non-electric car to move. The driver was unaware of the EV sign. This evening I was charging my car at Fry’s #74 and when a non-electric car parked in the open spot. The two ladies that got out of the car did not care that they parked in that spot and became verbally abusive towards me. A gentleman not related to either one of the women heard the conversation complaining about my electric battery. He used to work for Johnson Controls and said I was ruining the environment with batteries. I phoned the store and spoke with Robert about the incident. There is disregard not only for the two parking spots for electric cars but also the spots designated for the online orders. Blink owns the charging stations and I imagine there’s some type of a business agreement between Fry’s and Blink. My purpose in writing this to you is to bring awareness to an opportunity regarding expanding services inside and outside of the store. This Fry’s has the services many people need. We should all be able to shop and park without prejudice from other customers. Photos are available.

  14. I went into my local Fry’s today, the same store I’ve been a loyal customer of for more than 4 years now. I went to the deli to get a chicken breast and had a small request to have them put it back in the fryer for about 3-4 minutes as my sister loves crispy chicken from the deli. Well, the lady that took my order, went through the chicken breasts, selected one, proceeded to put it into the basket, sling it over her shoulder and I overheard her say to the person in the deli (behind the deli wall) “Oh my God, this lady wants her chicken BACK in the fryer for a few more minutes”..now, I realize that people have off days or what have you, but SHE needs to realize that her voice carries and should NOT speak like that when a customer can hear her. Not sure what the lady’s name is, she is short, salt and pepper gray hair, glasses…working at approximately 1:25 pm on 11/12/19. Fry’s has deteriorated so much in the short time since Jon Flora died, so sad, and I think I’ll be now shopping at Albertsons from now on, no reason I should have to put up with snarky employees….remember, without us customers, SHE WOULDN’T HAVE A JOB!!

  15. The Frys at Camelback and Litchfield Park in AZ is really getting bad. Last week on a Monday they had NO one baggging the customers were doing it themselves. Today they only had 2 register open I waited for at least 8 minutes and finally some gal took my cart to the scanning area and did it for me. I have shopped at Kroger’s for years 30 or more. Now that are charging 50 cents to get extra cash when you check out. What a silly thing to do. I will stop shopping there until you can assure these will change. Thank you

  16. Please please do something about the store on 24th and Baseline in Phoenix. The store is gross, its dirty and not managed well. Food items are often past date and the produce section appears to get all of the old stuff. Even the simplest tasks such as keeping the carts replenished at the entry and not allover the parking lot seems to allude this store. I have talked to the store manager and he makes it clear that he does not care. His attitude is not one of hey how can I fix that but rather say what ya gotta say and leave. I cannot wait for for a closer alternative to this horrible store.

  17. Dear Fry’s, I am writing to you today with a complaint about your store located at 2858 N. Pinal Ave. in Casa Grande, AZ.
    Today is the seventh time that this store has been out of our favorite orange juice. This has happened in less than two months. My family has been shopping at this store ever since it’s opening and have never had this problem until now. When asking an employee about why the store is all of a sudden out of orange juice all the time we were told that “the new manager likes to have a backroom he can walk through”. If you don’t have the product in your store and on your shelf you are not making a sale. Also today, there were 2 other items that we needed and the shelf was bare. These bare shelves are becoming more and more the normal at this store. We have reported this to the cashiers, taken the surveys and reported it there, tried talking to on shift management and yet again today I had to leave your store without everything I needed. Your new manager at this store is losing sales for you as we have had to go somewhere else to buy what we need. Our Fry’s store used to be our one stop shopping place. There is a Safeway store that is actually closer to our home and they got the sale on the missing items your store didn’t have. We will give this store a few more chances but if it continues we will be taking our shopping elsewhere. I hope you can get this issue straightened out soon. Thank you.
    Sincerely, Kathleen Byrne

  18. Hello. I’d like to complain about a Fry’s truck driver that almost hit me on the I-10 freeway today. It was about 3pm around Avondale Blvd., And I was beside the truck. He signalled to merge into my lane and moved over while I’m beside him. I couldn’t merge into the lane next to me because of other vehicles. I had to slow Dow and practically stop to avoid getting overrun by the trailer. If the car behind me didn’t hit his brakes to allow me to fall behind, the truck would have sideswiped me.

    The truck had “Operated By Ryan Transport: USDOT 55787: VIN# JW8064” written on the door. The license plate on the trailer was T498628
    I just want you to know before someone gets hurt.

  19. Frys on Union Hills. Cashier not wearing mask only wearing a plastic shield. Mgmt said Corporate instructions said this was okay. I am shocked

  20. I will NEVER shop at Frys again. Customer service is downright rude! And now, you thiefs steal the change due back to me! Let me clue you in thieves, the amount of coins in circulation has not diminished. Due to your Rude associates and now your theft of my hard earned money I will no longer spend myoney to support Kroger! I hope my 75 cents was worth it.

  21. I can not wear a mask
    And am disappointed in you for requiring one.
    I have tried to do the curbside pick up on several occasions only to be disappointed.
    1. Have gotten the wrong items
    2. can’t order make up? Why?
    3. Can’t use my Fry’s gift card for my order?
    Also went into a Fry’s in Prescott.
    You are not giving change?
    So you kept my money?
    I know for a fact you have access to change.
    I work a register and we have plenty of change here in Arizona.
    Shame on you!
    Highly disappointed.

  22. Your store on 43rd and McDowell is so much drama! Service is very very poor. Stood customer service line for 17mins, and they calling her overhead..and later listened to her complaint screaming out that she going on break! Then I went to get gas and your gas service window had a closed sign… this was at 6:30pm… This store is drama, and whoever managing your store need serious training… oh, I waited to see if they were gonna open the gas area, cause I had cash! I had to drive to circleK instead. I’m beginning to really hate shopping there…

  23. I shop at the Fry’s on 19th Avenue and Glendale Avenue in Phoenix and every time the we go there there’s never any cards we have to go fishing for one and also they are not sanitized there is no sanitizer and the wipes that they have are all dried out and I approached the assistant manager today which is October 2nd 2020 and all he said was well I’ll pass the word around now that’s not good enough no this is the closest store to me in this is very disappointing to walk in there and have you System Manager respond to me that way I mean something has got to be done at the store and also they didn’t have any baggers I mean you go and find a man of your can’t find one he asked a question nobody knows anything I mean this is just ridiculous I mean you need to get a handle on all these stores I’m reading all these complaints and stuff are things actually being done about it you know now with the covid-19 I mean that’s just totally irresponsible and it’s not looking out for anybody’s safety over this covid-19 virus

  24. I am a senior woman, who has been a steady customer at your stores for 25-years; this week I have been asked my birthdate and once my drivers license when buying wine. I am surprised that your company is so arrogant as to arbitrarily question an obviously ‘of-age’ person these questions, especially when that person is a known client. I was informed that this is now Fry’s official policy and every time I buy alcohol, I will have to produce verification of some sort. Meantime, recreational pot is being promoted with Proposition 208, and businesses like yours are behind this push. I am outraged, and will no longer shop at your stores if this is to be standard practice from now on.
    BTW, I left the store, at La Canada & Lambert, Oro Valley, without my wine selection; if I had been prepared for this interrogation, I would have abandoned the groceries also. My local WalMart was very happy to have my business.

  25. I have concerns about your new policy for charging a fee for pickup grocery if you don’t spend $35. I understand there should be a minimum for service but it should be prior to instore discounts. I ordered $104.18 when order was placed but checkout price was $43.40- after store discounts and unavailable items. I did meet the minimum but just barely. It is difficult for the customer to calculate the total –which is why you don’t do it either. I was however charged the fee last week when I fell below the minimum. I need this service secondary to medical reasons. I shop at other stores (ie: Walmart) and they calculate prior to discounts as well as Sams’ Club.
    Thank You for your attention to this matter.

  26. While shopping at Frys on Pecos rd and Willamsfield rd in Gilbert Az today, an announcement blasted over the intercom, in a very circus like fashion, WAY too loud and unprofessional all around, a huddle was announced. Apparently, it was a meeting of about 15 employees who gathered in front of the registers and across the floor to the ice cream aisle. The most absurd decision of management to have a GROUP meeting ON THE FLOOR, where the employees were given ICE CREAM TO EAT! IN THE MIDDLE OF A PANDEMIC, a group of 15 UNMASKED employees are hollaring and carrying on like I would see in a bar during happy hour. It probably was work related, but I just feel as if the time and place for an ice cream party was extremely unacceptable!

  27. Why are they not cleaning carts for customers and why are they telling employees the management that they only have s few cases there but they keep closing deli down and they have employees wit the virus but never clean for it like nothing happening this is fryes in San tan valley az

  28. Using the home delivery for Fry’s, someone was able to add items on to my cart AFTER I finalized ordering, then remove those items from my cart before they delivered them to my door. I would not have noticed if it weren’t for an item missing from my cart for a legitimate reason (out of stock), that made me check the list after the items had been delivered.

  29. I was shopping at your store on 87 E Williams Field Rd today, Dec. 12 where I needed to rent a Rug Doctor. I approached your customer service desk and Noah was very polite but was unaware of how to go about the process. Your store manager, Michelle and your asst. Ryan both laughed off the fact that he needed assistance. Ryan walked away and Michelle stated, ” I have no idea what is back there, look for a red book.” This is very concerning to have a store manager and an assistant manager not only not offer any assistance to the customer but left the employee high and dry. I left your store livid for the employee and myself. If this is how your managers offer customer service, they need a refresher course.

  30. I love frys. The only complaint i have is their is never enough baggers. Why do i have to bag my groceries? I think the cashier do their best to ring you up and try to bag. This holds up the lines. Unnecessary. People need jobs lets get enough baggers. Its the holidays as well. Lets make our shopping a bit easier and faster!!

  31. Frys in Yuma on Fortuna
    Someone needs to oversee their receiving and stocking process. In the last month I see many half empty shelves, repeatedly. Top Ramen, Stove top stuffing wondra flour Jennie O Turkey Johnsanville hotdogs canned beans variety Newman’s salsa.

  32. I believe I’ve dealt with there’s (sp?) On this matter: double charged on gift card @ fuel pump. Replacement card was due @ 43rd Ave and Bell. They know nothing about it. Please send by snail mail to 19xxx n 43rd Dr Glendale az 85308. Thx. Faith Burger. Q’s: 480206xxxx VM/text. Duplicate comment equals not resolved.

  33. I am a 70year old senior the Fry’s I shop at 542 E. Hunt Highway meat department is always out of the advertise meat products I went to the store 3 times yet didn’t have the ground beef that was on sale for $2.47Ib
    The people that work in the meat department is not friendly when you ask about something their answer is always I don’t know what to tell you ma’am I needed the item because I just had a hip replacement and I can’t keep coming back to the store I do not have anyone to shop for me you’re not giving out rainckecks dueto covid-19 its not good this is terrible I feel something should be done about this matter and so I can be able to purchase at this price.

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