JCPenney Associate Kiosk.
JCPenney, sometimes written as J.C. Penney or JCP, is a department store chain, with its headquarters in Plano, Texas.
The company employs more than 90,000 people and operates over 800 stores throughout the United States and Puerto Rico, selling clothes, jewellery, cosmetics, electronics, furniture, household items and more.
The JC Penney Associate Kiosk is an employee portal, found at https://jcpassociates.com. This URL re-directs to the main JCPenney Kiosk login page at: http://lenextapps.jcpenney.com/KioskHome/associateinformation2.html.
What Can I Use the JCPenney Associate Kiosk For?
The JCPenney Associate Kiosk is similar to the employee websites or portals of many other companies, providing access to important information and staff resources, even when at home. In particular, the Associate Kiosk offers access to information related to work schedules, pay slips, W-2s and other tax information.
It can also be used to view information about company benefits, keep up with the latest company news and apply for career changes within JCPenney. Moreover, staff can use the service to keep contact information up-to-date.
How Do I Log In to My JCPenney Employee Account?
To log in to your JCPenney employee account, you will first need to access the main login page, which can be found at: https://jcpassociates.com. The URL should automatically re-direct you to the current login page, but if not, you can access this at: http://lenextapps.jcpenney.com/KioskHome/associateinformation2.html.
You will then see the following options:
– Associate Kiosk @ Home
– Arbitration of Employment Disputes
– Electronic W-2 and Reissues
– Former Associate Kiosk Instructions
– Former Associate Kiosk
– Powerline/Benefits Contact Information
– Wage and Job Verification
– Associate Recognition
– Associate Frequently Asked Questions
Select the “Associate Kiosk @ Home” option and you should be presented with the main login form, requesting your User Name and Password. Your User Name is your Employee ID number for JCPenney. It should be nine digits in length, starting with leading zeros. Your default password follows a standard convention, which is as follows:
JCP (upper case) + your birth month (two digits) + your birth year (two digits) + the last four digits of your SSN.
So, to give an example, if you were born in January 1990, and the last four digits of your social security number were 1234, your password would be: JCP01901234. The “01” would represent January, the “90” would represent your birth year of 1990, and the “1234” would represent the final digits of your SSN. Do not put spaces in the password.
Once you have entered your login credentials, click ‘Login’ to gain access to your account.
How do I change or reset my JCPenney Associate Kiosk Password?
- Visit the https://jcpassociates.com login page.
- Click on “Associate Kiosk @ Home”.
- On the next page, click on the link labelled “I want to change my password or reset my lost password” which is to the left hand side of the login fields.
- UPDATE: If the link above does not work, then visit: https://extapps.jcpenney.com/GetAccess/ChangeExpiredPassword. Type in your Username, old password and your new password to change your password.
I Cannot Log In to the JCP Associate Kiosk. What is the Problem?
In the event that you experience problems when trying to sign in, work through these troubleshooting steps.
The first thing you should do is check both your internet connection and your wi-fi connections, to make sure you actually have internet access. A quick way to do this would be to refresh the page, or to visit any other website. If it loads successfully, you can progress knowing that the problem is not with your connection.
It is possible that the page may fail to load, even if your connection is fine. This could be caused by problems with the service itself, or it could be that you have entered the URL incorrectly. Note that the JCPenney Associate Kiosk has changed web address, so make sure you are using the right one and that the address is up-to-date in your bookmarks.
Next, you should check that you have entered the right User ID and password. The password for the service is case sensitive, so bear that in mind and make sure CAPS LOCK is set to ‘OFF’. It can be difficult to see certain typing errors, such as using zeros in place of upper case ‘O’s and vice versa, so try deleting what you have entered and re-typing it. If you usually copy and paste your credentials, check that you have not accidentally copied a space at the start or end.
If the problem has still not been resolved, make sure your browser is up-to-date and clear your cache and cookies before trying again. Alternatively, use incognito mode, or try and sign in using a different web browser, with Google Chrome and Mozilla Firefox being two possible options here. It may also be worth disabling any plug-ins or add-ons.
Should your issues persist, get in touch with your General Manager or HR Coordinator.
JCPenney Associate Kiosk FAQs
How do I print a copy of a paystub?
After logging in to your account, you can access your paystubs by clicking on ‘My Money’ and then clicking on ‘Pay’ on the left-hand side. A filter icon at the top of the page allows you to sort the paystubs according to date. Find the one you are looking for, click on it then you should be able to print the paystub. It should be noted that the service uses a pop-up window, so make sure pop-ups are enabled. You may need to disable ad-blocking software temporarily.
How do I print a copy of a W-2 tax form?
You can access your W-2 forms through the JCP Associate Kiosk by logging in via the usual method and clicking on ‘View W-2/W-2C Forms’. An option at the top labelled ‘View a Different Tax Year’ will allow you to see past W-2 forms. Click on the relevant W-2 form you wish to print and the form should pop up, allowing you to print it. You will need to make sure pop-ups are enabled, meaning ad-blocking software may need to be temporarily disabled.
I did not receive my paycheck. What should I do?
If you have not received your paycheck, or if it has been either lost or stolen, the best course of action is to call Powerline Payroll on: 1-888-890-8900. Explain the situation and they should be able to issue a replacement.
I received my paycheck, but the details are wrong. Who should I speak to?
The best point of contact here will depend on what the incorrect information is. If either the number of hours you worked or your hourly rate is wrong, you should speak to the leadership team in your workplace to correct this information with them. If your deductions are wrong, it is going to be better to call the Powerline Health and Insurance number on: 1-888-890-8900. Once you get through, explain the problem to them so that it can be fixed.
I cannot access the JCP Associate Kiosk. Who should I contact?
In most cases, the best option here is to contact the leadership team at your workplace and request assistance. Depending on the nature of the problem, you may be asked to come up with a new password, in order to keep your account secure. This password will need to contain both letters and numbers, with no special characters.
Who can I talk to if I have a question about a garnishment?
For queries about garnishments, you should contact ADP directly. A toll-free number is available on: 1-866-324-5191. You will need to provide security verification details, such as your name, social security number (SSN) and case ID. If you are unsure of your case ID, you can provide the last amount that was deducted from your paycheck instead.
Why can’t I access some systems after returning from a leave of absence?
After you have your access restored following a leave of absence, it will usually take an overnight refresh before you actually gain full access to all systems. If you continue to experience problems, try using the options in the kiosk to change your password. Failing that, you will need to speak to the leadership team at your workplace.
The dates of my leave of absence are incorrect. What should I do?
If you return from a leave of absence and there is a discrepancy related to the dates of your leave, you will need to communicate this to the PAMC case manager. Provide the accurate details about the time you were absent from work and they should be able to rectify the problem for you.
What should I do if I have lost my Skylight card?
The best thing to do is to speak to the leadership team at your store for official steps. You will also need to call Skylight on 1-877-814-7679. Using that number, you will be presented with different options. Press ‘1’ to activate a new card. Press ‘*’ to report a lost or stolen card, or to report that you did not receive your Skylight card.
What should I do if I have a policy-related question?
All questions related to policy should be addressed to the leadership team at your workplace. You can do this by speaking to them in person, or by contacting them over the phone, via email, or in writing.
My balance of MTO/PTO is incorrect. Who should I contact?
Use the Powerline Benefits Library to access the relevant information about MTO/PTO. If you need to make a correction, or if you have a question about how the value was calculated, speak to the leadership team at your workplace.
What is JCPenney JTime and How Do I Use It?
Employees looking to view work schedules through the JCPenney Kiosk will need to utilise the JTime Launchpad application. To do this, all you need to do is log in to your account in the usual way, then click on ‘JTime Launchpad’, which you should be able to see on the left-hand side of the main dashboard.
Once JTime has successfully launched, you should have complete access to all of your work schedule information.
How Do I Contact the JCPenney Associate HR Department?
Occasionally, you may need to get in touch with someone at JCPenney, even when you are not in the workplace. The main JCPenney Human Resources (HR) number is: 1-888-879-2641.
You can also reach HR via email at: [email protected].
If you would prefer to speak to someone at the main headquarters, phone: 1-972-431-1000.
For tax-related issues, you should call: 1-800-567-W24U (9248)
Finally, the JCPenney Corporate Office address is: JC Penney Headquarters, 6501 Legacy Drive, Plano, TX75024, USA.
If you are unable to login to the JcPenney employee portal, or experiencing technical problems, then share your in the comment section.