Kroger Headquarters

Kroger Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Kroger Headquarters.

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Kroger Headquarters Phone Number and Contacts.

Company Website
QFC, Seattle’s Best Coffee, Quality Food Centers, Inc., Ralph’s
Corporate Address
1014 Vine Street
Cincinnati, OH
Phone Number
(513) 762-4000
Fax Number
(513) 762-1575
Twitter IDs

Kroger Email Info – Kroger CEO Email Address:

Mr W. Rodney McMullenCEO
Kroger Ceo Email[email protected]
Main Phone Number513-762-4000
Kroger CIK Number0000056873

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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64 Customer Complaints for Kroger Headquarters.
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  1. How do I contact you by email or live chat? I have tried the Headquarters phone number but I am unable to get through to a real live person in the weekend.

  2. I have had numerous problems with the Kroger online savings options. I was told that they limited the number of coupons which could be downloaded while at the same time stating very few people wanted to download more than the limit. My question was why there was a limit if that was the case. The customer service response was to get nasty. When I downloaded cash back coupons and made the appropriate purchases, I never received the cash back. I called the customer service line numerous times and was rerouted over and over again. I still have not gotten that situation resolved. When I downloaded a $25 credit coupon for transferring a prescription and transferred the prescription, I was not credited. When I called, I was told I didn’t have the “right insurance” although there was no restrictions on the coupon itself. My experience has been one of repeated frustration and wasted time. To make matters worse, I have been a 40 year Kroger customer. I guess loyalty is a expected from customers but not respected by customer service!

  3. may 18 my friends picked up groceries may26 my niece picked up groceries June 9 friends picked up groceries I need receipts that show what coupons or money was taken off I never get receipts anymore whats the problem and no way do I know if im over charged or if coupons were used

  4. Website is not displaying weekly ads for several weeks. Spent 10 minutes reporting this only to have the person ask me the same questions repeated and attempt to assess the problem with no IT or seemingly any customer service experience … then she disconnected the call. Really poor service.

  5. Dear sir, I think that it’s horrible what you are doing by getting rid of change. I am outraged. I will no longer shop at your stores. You sir are a coward.

  6. I renewed my VIP fuel membership last month to date am not receiving my extra fuel points. I have called 5 times talked to 5 different people yet no one can help me. Two of the ladies assured me membership had been renewed but guess what they have not. We renewed them on line got a thank you for renewi g and have a print out that shows Kroger did I feed get my $40.00 Need help what s going on thanks for any help you can give

  7. I have worked for Kroger for 7 years. I’ve dealt with harassment nonstop ever since I began going to church with this girl. Every day I go in n be asked about some ridiculous accusation that isn’t true. I’ve reported it to harassment hotline 10x n even transferred to a different store in a different state. It hasn’t stopped. I’m even getting questions from customers where they obviously heard them speak of the lies said about me. Quite frankly I’m sick of it, if something isn’t done to stop it. The head supervisor at belpre along with others have been slandering my name telling everyone I stalked a girl. If that’s the case, when did it happen, why wasn’t it reported, why am I asked questions every day about something that never took place? I go to the manager he won’t deal with it despite the number of texts I have received stating what they have been hearing. Now to me stalking is a nasty defaming word that is damaging not only reputation but Kroger. I literally have customers running from me while I’m in the store calling me a rapist. I’d love to know who I stalked n raped. How is it possible I’m being asked about this but not a single person in authority has heard a thing? I even received death threats while working for ur store. It has been enjoyable. I mean it is quite stupid n childish of the people in charge to allow antics like this not caring about the reputation at Kroger. Who if they heard that would wanna work or shop for Kroger? I have no record n there isn’t a thing in my file that says that ever took place. I’ve never sit down with a manager other than to tell them the harassment that has taken place. I’m done with this crap. If I was running a company I’d want a manager to address this issue swiftly. I mean this isn’t just some comment, they are telling customers n coworkers I’m a criminal. If that’s the case, who is my accomplice? Do an investigation to clear my name. I’m wide open to it as I’ve answered enough questions at this point about it. Question is do u care if customers n other workers r being told a stalker works at ur store? Tbh if I did, wouldn’t there be info about it in my file? Do an investigation or I’ll ask workforce to do so

  8. I’ve stopped shopping at Kroger until you stop stocking coconut milk picked by monkey.
    Spreading the word to boot, encouraging a virtual picket.

    Disgusting excuse for a human as your CEO

  9. Mr. McMullen, I saw you on this morning and Good Morning America speak with Michael. am the Outreach Coordinator of New covenant Christian Ministries. We will be giving away 100 boxes of food to families facing hardship. I would like approval for your Store on Wesley Chapel in Decatur Georgia 30035, (store manager Octavia Howard 375 to 770-987-xxxx) provide/ allow us to purchase
    100 12lb turkeys. I would like to know if you can also donate $500 dollars toward the boxes. It would greatly be appreciated. My number is (770) 262-xxxx.

  10. Feel very unhappy by changing policy for free pickup still corona is dangerous and it helped when you waived pickup fees fro purchase of more than $ 10/- please continue till covid is controlled.
    Since we moved in chesterfield Virginia in 2017 we are regular customer and mostly visiting Hicks road chesterfield store every 3rd day so it would convenient if you remove curbside pickup charges as being of senior age we don’t go inside store.

  11. I would like to have something addressed about the handling of my pickup order at the krogers at Hollywood Plaza my order was placed a txt was sent to verify pickup today and when my husband waited after driving to the store waiting in the parking lot thats even father distance for us to this krogers for the earliest pickup time available. I called and they said it would not be ready until tomorrow the manager of the store said they was running behind i told her we received the txt from krogers telling me it was ready no apologies or anything to and said someone should of called you and I responded that a txt was sent to remind us our pickup was ready the manager said it will be tomorrow sometime this frustrating and very upsetting to me!

  12. A cashier was very rude and vulgar with the patron in front of me and then to me when I asked her to stop. The patron was an elderly gentleman. She told me to mingle my own business and got aggressive . I do not know how this behavior is allowed . I asked for the GM and spoke with a man who may have been a manager . This occurred at 12555 Briar Forest drive Houston Texas . 281 469 xxxx

  13. I just need to get someone’s attention. Someone from up above that will take the time to ACT on my message to you. Please! I want to thank you Kroger for your employee Jill #510 at Kroger, 701 Main St., North Myrtle Beach, SC. It does not matter how hectic the store is, this employees personality NEVER changes. She is wonderful, kind, so funny, helpful. The most important thing is, she loves her job and it shows. I love my Kroger store, but Jill is that added bonus. So many shoppers love her. Please, let this beknown from the CEO to her store manager. People like Jull make such a difference. Heck, we love checking out our own groceries when Jill is on duty!. We love you Kroger and Jill. Thank you so much.

  14. I work for king Soopers and it’s required to wear a mask while working and shopping. I just got back to work after almost a month off of work. My only complaint is customers shop the stores with out masks. The CEO of King Soopers needs to make this rule. No shirt no shoes no mask no service. That needs to be a rule shopping in any king soopers or any store or business if were going to do this as a team.

    1. Have you thought that may be some people cant wear a mask due to health issues? Which is no one business why somw people arent wearing a mask.

  15. Burbank, California. I have spoken to 2 different managers at the Alameda store, requesting paper towels in the restroom for sanitary purposes in opening the door and drying hands. Both managers were condescending, informing me there were blowers on the wall. Yes, I did notice the blowers which blow germs everywhere. Many women and more men, do not wash their hands which brings bacteria into the store. As the bathroom door are locked, mainly employees using them. So your employees are spreading bacteria through the store. Shame on Ralph’s / Kroger. Also, you may want to consider hiring non male chauvinists in management positions. (Yes, I am a feminist but you still have a problem with jerks in mgmt positions). I like the clean, unlocked restrooms at Vons Pavillion and at Sprouts. They may have my business.

  16. To Whom It May Concern:

    A new Kroger manager or a new manager to the Click List there at my local Rocky Mount, VA store exhibited what I considered an arrogant attitude towards me today. A previous conversation with me she communicated to me without using the exact terminology, that I am a high maintenance customer. I will admit I am used to doing my own shopping and bagging my groceries as I wish, double bagging, putting whichever items I want together, putting meats and poultry in meat bags, etc. I was expecting and asking for that before the first phone call with this manager, Denise. However after that first phone call I adjusted my requests, with less expectations, requests. Well, my complaint today was that last week I had items that were not in bags at all, that were put into my vehicle loose. Well, Denise went on about my history of demands, expectations, instead of concentrating on my complaint for today. I don’t think it is too much to ask to have all of my groceries put into bags instead of my unclean cabin of my pickup or me to have to wonder if my pack of batteries gets lost in the back of my pickup. Oh, after I hung up on her and called back, she had a bit of a different attitude, communicating to me that she told her workers to do whatever I ask and she wants to hear no more complaints lodged against them, etc. , repeatedly asking me what else she can do for me! What she COULD have done for me was not treat me with an arrogant attitude to begin with today! I am asking for compensation, a considerable gift card for the rude attitude I had to deal with from this woman today! As I communicated to her I thought the customer is always supposed to be treated as if they are right(in a courteous, respectful manner)

  17. Harris Teeter store at 4221 Corners Pkwy Raleigh, NC has a very bad check out system. The cashier’s, the registers, and customers too chose! Social distancing is impossible when checking out. Please care help them -very unsafe! Manager was unable to help. Cashier’s should also wear their masks covering their nose and mouth.

  18. Three time I’ve been charged for things I did not want, bananas that was rotten and charged twice and was told they couldn’t take it off my bank account. I’m going to try Kroger’s in Oak Ridge TN one more time. I’ve shopped at this Kroger’s many year and spent very much money.


  20. I were at your store to get lunch ,5 wing meal,it were not sold to me,they stated it was a misprint,that’s false avertisi, I am a loyal customer #40349416xxxx,I ask to speak with , manger And he were very inconsiderate,,He went and painter to cover it,l really didn’t think that they would stoop that low, The address is 901 N. Lombard St. ,Richmond Va. 23220

  21. At the Fred Meyer entrance, two girls asked if I wanted to sign up with an advanced new card with Fred Meyer. I signed up. However, I’ve been charged with an overdue payment of 39.00! The girls said thank you with a pleasant face. No one educated them about letting us know that if you have auto pay, you will need to sign up for that. Why?
    Who is in charge? I’m frustrated. Fred Meyer has refused to let me pay for two shopping excursions. Shame on the trainer. And how many auto pay people have had to pay a fine? I asked the girls, “What question am I not asking?” They hadn’t an answer. Please remedy this training.

  22. I have been a Kroger customer for many years. The store on Chenal Parkway in Little Rock, AR is where I shop. I have been buying LaBria bread in the bakery department for some time. Now there is nothing but the Kroger brand artisan breads. I have tried these several times because there was no LaBria round Italian bread. The Kroger brand is horrible. This LaBria bread is the only bread I will eat. You deleted this item once before and customers complained AND you started selling it again. My biggest complaint with your stores is the removal of other brands and replacing everything with Kroger brands. I do buy Kroger brands but to have no other options makes me consider shopping elsewhere

  23. I am 63 years old. All my adult life I shopped Kroger. In recent years my opinion of Kroger shopping has gone way down hill. After my shopping experience at Fairfield OH Kroger I’ll not shop at Kroger ever again. Your selection is horrible but the straw was seeing at least 6 unmasked customers (1every couple aisles at a time when the store wasn’t crowded) some having phone conversations while standing in the way of other shoppers. I asked at the office how this was happening and was told it’s corporate policy to not confront people who aren’t wearing masks. You are putting my health at risk. Would you confront a customer who comes into your stores with no shirt or shoes? Would they be able to stroll around shopping and making purchases? People are dying and you choose to put $$ before public safety. I no longer feel it’s safe for me to shop Kroger. With your unwillingness to enforce the mask mandate I choose to never give my businesses to an entity I’ve found so lacking on many levels

  24. I purschaced merchandise and left it in the store and the manager refused to give me the merchandise or my money told me to call corporate office because they wasn’t giving me nothing even with my receipt

  25. Hi,
    My name is Tonia Denney. I have spoke with customer service on a few occasions and sent Mr. McMullen a couple emails. Is there someone that can help me get a message to Mr McMullen? Does he have an assistant?

  26. On Monday January 18, I did curbside pick up at the King Soopers in Glendale, Colorado on Leetsdale Ave. The person loading the car forgot to put in two entire bags of groceries, which I didnt’ realize until I got home. I called the store and they said they would process a refund immediately. Several days later I still had not received a refund. I used your online chat option to tell someone what happened. I then had to tell her each single item I did not receive. She then told me I’d receive a refund in 7-10 days for around $55. 10 business days have passed and I still have not received a refund. I used the online chat and they said they cannot help me.

    They told me to call your 1-800 number. I did that and the wait time is 66 minutes. I do not have any more time to waste on this. I have already spent hours trying to get my money back. $55 is a lot of money to lose. Please get me my refund ASAP. At this point I’d take a gift card if that would be easier.

    I am really upset about this customer service experience. I understand that COVID is making things take longer but it seems like your store does not care about the fact that I really need that money to buy groceries. I have been fighting tooth and nail to get my money back. This isn’t how it should work.

    Here is my case number: 3770xxxx

    Thank you,

    Elizabeth Simmons
    xxxx Xanthia St.
    Denver, CO 80220
    206-582-xxxx (that’s also my loyalty alternate ID)

  27. Very classy. Closing down 2 stores because you do not want to pay your employees $4. An hour more. You try living on $11. An hour – Right now. With your store telling employees and customers to not wear masks. Your food you sell – your employees can’t afford without being on SNAP, food stamps. But, then you are a Republican, you don’t believe anyone should have any help from the government. But you sure like to drive on good streets, have sewers to put your waste in, have fire dept. & police dept. / to kill your black people\ you don’t think should live here. “Big government” shouldn’t tell YOU what to do. Right?? You are a bad man and your money will not get you into heaven. If you were a Christian man you would already pay your employees the $15. Or more. So you don’t believe in God, so you have no worries. Just like Trump. Doesn’t know God or the Lords prayer.
    I know my little money I USED to give you 1 to 2 times a week will not matter to you, but I’m going to make it my job to see no one in Flower Mound, Texas doesn’t add to your hatefulness. But hey, have a Good Day.

  28. My daughter is an employee at a Kroger in Ky. She has been working there for over 4 years, She is also type 1 diabetic & the store manager Anthony Adams told her today that she needed to do her insulin in the bathroom & told her to tell the other type 1 diabetic that works there too.
    He said it could give customers the wrong idea. Insulin is a life saving medicine for type 1 diabetics & a public restroom is not sanitary by any means. & there is Disability act with employers that have more than 15 employees, have to give them a sanitary environment to do their insulin. ADA site will show you the laws. I’m so disgusted & disappointed that a grown adult man in his position would even say this to his employees that have to have insulin to live.

  29. I just watched a news report that Kroger has shut down 2 stores in California due to being asked to pay essential workers an extra $5.00 for hazard pay. I was once so proud to be a loyal Kroger shopper, I now feel ashamed of my favorite grocer chain. I am shocked that Kroger would do such a thing. The majority of employees at my local Kroger are wonderful and valuable assets to this company. Whoever approved this heinous act of not granting the hazard pay should be asked to step down. It is just plain despicable to not pitch in to help your employees in this awful pandemic; it is not possible that you cannot afford to do so. Shame on you if you do not reconsider this wrong.

  30. The store is in Euless, TX 76039. I found out that the managers name is Omar. I was shopping with my mom from out of town on a visit. We were shopping Supper bowl afternoon and I saw a lady customer ask him a question . Not sure what is was. He said something to her and she walked away. He walked past my mom and I and I here him say stupid bitch. As he walked past my mom looked at me and said” did he said what I thought he said” I said yes. My mom said is this the store you shop at. I said, no Ma’am. Not anymore. I can’t believe I found out who he is, It’s a Kroger Manager. Wow. I’ll tell this story to everyone I know. I will now shop at Alberson’s. Sorry you lost a great customer.

  31. I’ve been at my kroger store in crawfordsville indiana for the last 3 days to buy kroger pecan sweet rolls and kroger brand boxed donut holes but everytime I go they aren’t stocking their selves like they should. It was completely bare with nothing on the shelf. And no employee around to ask. I also found some meat that was outdated and looked old. This is very unacceptable because kroger is the only store we have except for going to walmart. It keeps up I’m going to report to the local health department. We had one kroger store close now this one needs to close too when they cant do their jobs

  32. Please, please, please allow your stores to put up a sign at their entrances to have your customers wear a mask while shopping to stop the spread of the Coronavirus 19 and the SARS variants.

    The vast majority of your customers, at least 99.9% from what I have seen locally, do wear them and the 0.1% of customers you may lose certainly would not hurt your profit margin. Presently the 0.1% who do not wear a mask cause a far greated problem with belligerent responses when requested to put on a mask and those actions have resulted in confrontational actions that are a far greater problem.
    The sign to “Mask Required When Shopping in the Store” is tge right thing to do Kroger’s part in protecting your staff, your customers, and ti help stem tge spread of this awful virus.

  33. So you all ban Mike Lindell’s product from being sold in stores, Perhaps I should stop buying from your establishment. What is wrong with you left leaning companies? I think you are part of the demise of our country. I will shop small grocery stores from here on.

  34. Regarding the closing of the kroger on middle tennessee Blvd in murfreesboro tennessee.i have never been so disgusted with the greetings of a corporation in my 66 years except maybe walmart.i will no longer be shopping at any of your stores and am canceling my kroger treat your employees horrible and you have denied a lower economic area to turn into a food desert.surely you have made a decent profit for the 37 years you have been there.we are all upset with you.the only power I have is to boycott your company and spread the word and I do..I have

  35. Boycott Kroger! You boycotted Patriot Mike Lindel and now we are boycotting Kroger that bent over for the leftist scumbags! We Patriots far outnumber the left vastly! You alienate Mr. Lindel you alienate we Patriots! May you see your profits go down the toilet!

  36. So, here in Pearland, Texas, as you know, our power and water were out for several days. And now, at the same time that we have to wait in line, outside the store, and only a few people being let in at a time, the city of Pearland, Texas is telling us that if our electric was out for more than 4 hrs, we need to discard all food. There are going to be alot of people waiting in line for a very long time. So how is that going to work?

  37. I haven’t heard from Anybody about a Situation That I purchase food and water left it the store and the manager’s were very rudely talking to me didn’t actually allow me to get my Merchandise or food that I paid for with my receipt and told me to go to another Kroger why did I come to that store and they wasn’t giving me anything or helping me because I should have gone to a Kroger by my House and they hung the phone up in my face when I tried to call the Store and this happen in November 2020 Still not Help not understanding what happened but we are in a pandemic and this is not right or fare can someone please call me back 346350xxxx ASAP

  38. Hello, just writing in disappointment. Closing stores during record profit to get out of hazard pay? Well I’m done spending 200$ a week at your stores then. Also calling police to guard dumpsters? Also disgusting Corp behavior. Do better! I’m calling for your boycott all over the place and so are many others. I’ll spend elsewhere til you all can act right.

  39. I have never received my W2 for 2020. I have retired now, but I worked from Jan.2020 to May 16, 2020. I would like to obtain my W2. pg6xxxx.

  40. PLEASE READ – I’ve attempted to obtain a Kroger Debit Card since November to no avail. I’ve been given the run-around at customer. I’ve left multiple voicemails with Customer Service Supervisors (also) to no avail. I find it VERY frustrating! I’m simply trying to obtain a Kroger debit card touted by Kroger marketing material that ultimately benefits Kroger. My case number is 1561955. No one at Customer Service has been helpful. My number is 281-203-xxxx. Again, Please research and get back to me.

  41. Does CEO know Republicans shop at Kroger 2? I guess not, he eliminated “My Pillow” products bc Mike Lindell supports Trump. BIG FREE SPEECH issue! This is a republic. Like freedom? Thinking needs to change! Live& let live. No retaliating.

  42. I’ve been trying to schedule covid vaccines for 2 days at 5 different Kroger stores. at all of them I can select the first date/time but not the second. what is wrong with the software. called scheduler and was told that she and I were using the same website and it wouldn’t work for her either.

  43. I work at store 751, S Smithville rd. Is it possible to get a few handjacks replaced. Our handjacks do not work. I have had to put fluid in some of them and also spray them with wd-40 so the wheels will roll. Please, please. It would make our jobs so much easier. And I would not have to waste time fixing them myself. Please. And Thank you

  44. Hi I have been going to Kroger for years
    And never had a problem never but they haired a Landry name Jennifer and my lord it’s bad I went there and stand by the window for a pick up and she saw me and didn’t hep me until 10 minutes when I said can you please help me and it was cold so then today I call and she pick up never knew it was her because I don’t know here voice on phone so I ask for information abut my medicine I had to hung up crying I have mg and I shouldn’t get upset because I get worse but please if you could hear the call it was around 11:30 ct she was so rude I couldn’t believe this the first time when it happen I talk to some lady there and she said she was the manager got no help so this time I didn’t even try to ask for a manger please help

  45. Steven Bland at the la grange, Kentucky store is horrible. Disrespectful, horrible to employees and customers. Runs his store like it’s his, not like he’s a representative of Kroger.

  46. I had a severe reaction to one of your cereals Simple Truth Organic frosted flakes,i enjoy organic foods and id never had a vilent red rash on face arms chest my head is throbbing 2 hrs atfer i ate a bowl. We had crush up some up and used on bsked chicken and got lil flush i though it was the spices but this confirms this cereal is tainted. The bright red blotches are slowly easing up pain wise and im sliky feelin less flushed.UPC 011110092700,best buy dec 08 21 J2A 14:23. i bought two boxes and im not goung to eat anymore, ty for your help in this matter. I have pictures as well

  47. Was in yr north college hill store.i won’t be scooters no carts when was the last time this store floors were done.see product under shelves on floor.this has been this way at least 6 months.i at least especially a clean store don’t see that anymore.enuff is enuff .clean it up

  48. This is a comment for the executives of this company. I read this morning that Kroger has been closing stores and firing employees in California over a rule for extra pay for essential workers. I am livid. How dare you? This company is making increased profits during a pandemic, your CEO is making insane amounts of money, and people all over the world suffer from lost jobs and wages because of COVID19 and your response is to close stores and fire employees so executives and shareholders can make even more money? Shame on you!
    I really like shoping at Kroger stores because they have (almost) everything and the prices are good. Since I can afford it, I will take my business elsewhere. I hope this brings enough bad publicity to your company that you reconsider the decision to close stores. It is unethical and outrageous

  49. I cannot find diet big k orange anymore. No Kroger store in Fishers Indiana have it and the the Elkhart *Indiana don’t carry it now either. What’s going on?

  50. I didn’t know Kroger’s hired people that smoke marijuana and pays them almost little over $17 an hour to be a drug general GM

    The one that works on Wayne avenue in Dayton Ohio Laura Osborne smokes a lot of weed and fools around with the other employees in a romantic sense

    So if Kroger’s just hires anyone and doesn’t drug test and pays that kind of money where do I sign up cuz I’d love a job like that brag about how much I get and the overtime is double hell yeah sign me up

  51. placed an order at Kroger and was missing 20.00 worth of items OMG they were so rude it was shocking. so people unless you can afford to lose money dont shop there, they said had nothing to do with them, and I placed the order on and paid kroger with my credit card, wonder who it has something to do with?

  52. We live in Cumming Georgia, and the pharmacy is completely overwhelmed. They’re not able to get prescriptions out in a timely manner and this is not their fault I would repeat that this is not their fault. A few years back Kroger closed their store on Highway 20 in downtown Cumming. Most of the Pharmacy customers came to the Keith Bridge store. Recently they have been unable to hire people and it’s due to cost restrictions at the corporate level. The pharmacy has been very compedent and very helpful, but there are limits to what a person can do. They need help. I brought prescriptions in and it’s almost 24 hours before they can get at it. This is due to the fact that they are unable to hire additional pharmacy techs. I don’t know whether this is red tape or whether you’re not paying them enough. Our prescription doesn’t warnent pemergency status, however my wife has painful sores in her mouth and cannot eat and when a prescription cannot be fulfilled in a timely matter then needless pain and suffering occurs. I have talked to the store manager he was very kind and very helpful. But this is a corporate problem and just shuffling it to the field will not help. Blaming the manager or the pharmacy will not help. I ask that you please get them the technical assistance that they need.

  53. Of all the stupid and inane TV commercials I have ever seen, Kroger’s current one has to take the prize. This fresher than fresh/lower than low is just beyond belief!

  54. I just left your store located at 3240 South Cobb Drive, Smyrna, Georgia at 2:45pm on April 5th. I was so disappointed in the Store Manager, Mr Reynolds.

    The entrance from the lobby area to the store was blocked by the line of people that looped around from the Customer Service Desk to the entrance. I shopped and came back 30 minutes later to the self-check next to the CSD. I could see the line had gotten longer and there was only one person working the desk. I asked the rep at self-check, to call the store manager. She left and went to the offices upstairs. She came back 5 minutes later and said he was coming. I wait another 5 minutes and asked again for the manager. She repeated her claim that he was coming. A few minutes later, he came out of the office and she pointed him out near the Starbucks. I watched as he started to make his way over, stopping on two different occasions to talk to employees. After another 7 minutes, I walked over to him. I met him near the end of the Customer Service line and introduced myself. I explained, he had 18 people in line, including a disabled person, and only one desk worker. I asked if he could he get someone to help this man? He said, two supervisors had called out and there wasn’t anyone to help. I questioned, “there’s no one else in this whole store that knows how to work the Customer Service Desk?” He said, “No”. I asked him, “do you know how to work the desk?” He just looked at me. (I’m sure you have video tape of the incident)

    Maybe there wasn’t anyone in the store to work Customer Service, but there certain was more he could have done for the customers. Someone should have been there explaining the situation and apologizing to customers. He could have established an importune “Now Serving” system and pass out numbers and call number over the PA. At least then customer could have shopped while they waited. He could have offered up some kind of Customer Appreciation coupon. Something!!! Something more than just ignoring the problem.

    In short, I can not believe your Store Manager can be hiding out in the office when you have 18 people standing in line at Customer Service. I am especially stricken by the irony of a “F*ck the Customer” attitude for customers at the “Customer Service” desk.

    If your Store Managers are responsible for training future Store Managers, you should make sure they have the proper priorities.

    My two cents,

    Deborah Adamson

  55. who is the currect manager at 1060 N Main St, Euless, TX 76039
    This guy is a cluless jerk. Rude as hell.

  56. I bought over a 130.00 in medicine and I did not get the linzess 90 day supply in the bag I got 5 other meds and called the put in Chester and they said to call no and speak to manager and nothing was never done I need my medicine and asking for your help as I am on food stamps and can not afford to let this slid,by Sandra petree xxxxx Oxford la Sutherland va 23885 894335xxxx.

  57. Very disturbing when you are shopping g and know right off something wrong and now to find out you are closing 2 of the krogers store in 2 small towns and I know the building have to be paid off the stores are busy all the time so why are you closing are grocery store i am very disappointed in Krogers right now and I’m not alone I can’t believe in all years you ready just up and close

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