Comments on: Lg Electronics USA Headquarters

By: Delia Alvarez

Delia Alvarez — Wed, 03 Aug 2022 18:28:37 +0000

LG washing machines are defect and the company knows it! I bought a second washing machine because I thought it was broken and got a new one with the same problem so it can’t be a coincidence! I would like a refund from Home Depot since that’s where I bought it from in oct 2021 and haven’t washed cloths for over 2 months! A repair person came and told me what the problem was which was a week ago and haven’t heard from him or lg on anything

By: Anonymous

Anonymous — Fri, 27 May 2022 14:29:47 +0000

I need the phone number of The LG Vice president now! I’m done explain this over and over!!!!

By: joy

joy — Mon, 09 May 2022 15:38:12 +0000

DO NOT BUY LG PRODUCTS . CUSTOMER SERVICE STINKS AND TOO LONG FOR RESOLUTIONS.

By: joy

joy — Mon, 09 May 2022 15:32:34 +0000

I purchased a refrigerator about a year ago. It was out about 2 months ago before the year warranty went out. As of today I still do not have a unit and they are giving me the run-a-round. Now they want me to have it removed from my house, give a check for much less, and no reimbursement for the extended warranty purchased. I have emailed the CEO still no resolution. LG customer service stinks. I have medical issues which require my medicine to be cool and my daddy a 90-year-old need meds cooled also. we don’t even have cold water now that it has completely stopped cooling but LG acting like it’s normal or just doesn’t give a damn. I have put in the BBB report and will update it today with the new particulars.

By: Lance Ayres

Lance Ayres — Thu, 24 Feb 2022 17:00:51 +0000

I have an issue with a new LG stove I purchased. The technician has rescheduled 3 times. How do I get my stove serviced?

By: nunya business

nunya business — Wed, 05 Jan 2022 16:44:03 +0000

my comment is simple:
DO NOT PURCHASE FROM LG EVER!!
No techs available
RUDE AF customer service
the whole company SUCKS.

Buy from somewhere else….. read reviews if you don’t believe me.

By: ex-LC customer

ex-LC customer — Wed, 05 Jan 2022 16:41:32 +0000

LG customer service, supervisors and techs have the lowest standards, been trying to get a repair since 9/21 and all that is given is a runaround!! Arthur the supervisor told me yesterday that customer service agents “tell lies and untruths” to customers because “they don’t know better”…that is a LG issue in their training, not my issue when I call and am told a replacement was ordered and will be delivered due to the part to repair is back ordered until march ’22 the latest….. UNACCEPTABLE CUSTOMER SERVICE UNACCEPTABLE ANSWERS UNACCEPTABLE COMPANY TO BUY FROM. they take your money and refuse to repair./replace.

By: Steven Paul

Steven Paul — Fri, 17 Dec 2021 21:29:15 +0000

Refusal to service under warranty, failure to return call after 8 days

By: Gloria Beauchemin

Gloria Beauchemin — Fri, 24 Sep 2021 19:26:31 +0000

Appalling customer service. After my washing machine blew up and broke a pipe case submitted on 14 of September by technician Jose Rivera. Was told someone would be in contact within 72 hours. After calling each day finally got wonderful person Jasmine from Tennessee who got someone from RA Dept to contact me however still waiting on the broken pipe damage resolution and every different customer service agent tells me I will hear from product liability team I 72 hours. It’s been almost 2 weeks. This is unacceptable customer service tells me they have no contact with them other than online. My plumber is coming to repair pipe after being without a washer which malfunction for almost a month. A big co like LG needs to reaccesstheir process or get help that does their jobs.

By: Ellin Walsh Murray

Ellin Walsh Murray — Tue, 13 Jul 2021 22:04:35 +0000

We had a repair person Steve come to our house to fix our washer on July 7. He ordered the part which was delivered to our house on July 9. He stopped by that day to install it. During the process he broke a hose, which had to be ordered as well. It was delivered the next day but the problem is our repair person Steve is on vacation this week. He told me via text that he would ask one of his colleagues to stop by on July 12 to install it. No one came. I got a message from LG that indicated a repair person was coming Tuesday, July 13, with no timeframe. I took a second day off in a row to wait and no repair person ever came. I am out pay and patience. I spoke with a customer service representative today named Allen who said to text him at 5 pm today if no repair person came and he promised to schedule someone to come out. I did that but 55 minutes later he has not responded and I am at my wits end. Please rectify this situation as soon as possible. Ellin Walsh Murray 330-730-4948