Lowes Headquarters

Lowe’s Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Lowe’s Home Improvement Headquarters.

Write a review or read complaints from other customers.

Lowe’s Headquarters Phone Number and Contacts.

Company Website
Corporate Address
1000 Lowe’s Blvd.
Mooresville, NC
Company Contact
Marvin Ellison
Phone Number
(704) 758-1000
Fax Number
(336) 658-4766
Employee Count
Twitter IDs

Lowes Email Info – Lowes CEO Email address.

Mr Marvin R. EllisonCEO
Lowes Ceo Email Address[email protected]
Lowes Corporate  Office Phone Number704-758-1000
Personal Twitter@MarvinREllison

What is Lowes’s Corporate Office Phone Number?

Lowes’s Headquarters phone number is: 1-704-758-1000.


What is Lowes’s Customer Service Phone Number?

Lowe’s Customer Support phone number is: 1-800-445-6937 or 1-800-890-5932.

Lowe’s Product and Sales customer service phone number is: 1-877-GO-LOWES.


The Lowe’s Credit Card phone numbers are:

Lowe’s Consumer Accounts: 1-800-444-1408

Lowe’s Commercial Business Revolving Accounts: 1-800-444-1408

Lowe’s Commercial Accounts Receivable Accounts: 1-866-232-7443


How do I Contact Lowe’s Customer Support?

Call the numbers listed above or contact Lowes via:

Lowes Email Address is [email protected] (Customer Service).

Lowes’ Contact Us page can be found here.

Lowe’s Mail Address for customer correspondence is:

Lowe’s Customer Care
P.O. Box 1111
North Wilkesboro, NC 28656


Contact Lowe’s on Social Media:

Lowe’s on Twitter: @lowescares

Lowe’s on Facebook: www.facebook.com/lowes

Lowes Headquarters Executive Team.

Lowes’ management team consists of:

Robert A. Niblock
Chairman, President and Chief Executive Officer

Marshall A. Croom
Chief Financial Officer

Richard D. Maltsbarger
Chief Operating Officer

Ross W. (Bill) McCanless
Chief Legal Officer and Secretary

Michael P. McDermott
Chief Customer Officer

N. Brian Peace
Corporate Administration Executive

Paul D. Ramsay
Chief Information Officer

Jennifer L. Weber
Chief Human Resources Officer

J. Todd Bleckley
Senior Vice President and General Merchandising Manager, Building and Maintenance

James A. Brandt
Managing Director, Lowe’s India

José Luis Pier Castelló
President and Managing Director, Lowe’s Mexico

Troy J. Dally
Senior Vice President and General Merchandising Manager, Seasonal and Services

Clinton T. (Clint) Davis
Senior Vice President & General Merchandising Manager, Home Décor

William W. (Bill) Edwards
Senior Vice President of Store Operations, North Division and Facilities/Loss Prevention

Reginald B. Henderson
Senior Vice President, Talent Management

Matthew V. Hollifield
Senior Vice President and Chief Accounting Officer

Lara L. Lee
President, Orchard Supply Hardware

Tiffany L. Mason
Senior Vice President, Corporate Finance and Treasurer

Kevin S. Measel
Senior Vice President, Services

Sylvain Prud’homme
President, International and President & CEO, Lowe’s Canada

Scott R. Ross
Senior Vice President, Omni-channel Technology

Stacey B. Ryan
Senior Vice President of Store Operations, South Division and Associate/Leader Readiness

Jeff H. Sain
Senior Vice President of Store Operations, West Division & Retail Sales/Service Operations

Vikram Singh
Senior Vice President, Chief Digital Officer

Michael A. Tummillo
Senior Vice President, Pro Sales

Jeff R. Vining
Senior Vice President, Chief Compliance Officer and Associate General Counsel

Mike West
Senior Vice President, Supply Chain Field Operations

Jocelyn Wong
Chief Marketing Officer

Lowe’s Board of Directors.

Raul Alvarez
Operating Partner
Advent International Corporation, Boston, MA

David H. Batchelder
Co-Founder and Former Principal
Relational Investors LLC, San Diego, CA

Angela F. Braly
Former Chair, President, and Chief Executive Officer
WellPoint, Inc., Indianapolis, IN

Sandra B. Cochran
President and Chief Executive Officer
Cracker Barrel Old Country Store, Inc., Lebanon, TN

Laurie Z. Douglas
Senior Vice President, Chief Information Officer and Chief Security Officer
Publix Super Markets, Inc., Lakeland, FL

Richard W. Dreiling
Retired Chairman and Chief Executive Officer
Dollar General Corporation, Goodlettsville, TN

Robert L. Johnson
Founder and Chairman
The RLJ Companies, Bethesda, MD

Marshall O. Larsen
Lead Director
Retired Chairman, President and Chief Executive Officer
Goodrich Corporation, Charlotte, NC

James H. Morgan
Covenant Capital LLC, Nashville, TN

Robert A. Niblock
Chairman of the Board, President and Chief Executive Officer
Lowe’s Companies, Inc., Mooresville, NC

Bertram L. Scott
Senior Vice President of Population Health and Value Based Care
Novant Health, Charlotte, NC

Lisa W. Wardell
President and Chief Executive Officer
Adtalem Global Education, Inc., Chicago, IL

Eric C. Wiseman
Retired Chairman and Chief Executive Officer
V.F. Corporation, Greensboro, NC

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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662 Customer Complaints for Lowes Headquarters.
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  1. I’m a males chauvinist pig, according to one of your associate.
    I was at the Lowes here in Everett, when this clerk at the register noticed I had cotton in my ears. I told her I was playing my drums earlier and forgot they were in there. I told her some times when people see them I like to joke around and say, I tell some people this is the way I get along in my marriage is by having cotton in my ear agreeing to everything my wife says to me. You know being a yes man to my wife trying to not upset her and giving her want she wants, no matter what it is.
    Your associate told me, I am a man chauvinist pig and to get the f out of here. I laugh as I walked out of your store not wanting to cause a scene, but I was pissed off at what she had said and calling me that This happened at store#149 here in Everett, WA. at18:26: on 06/04/2018 Terminal#44

  2. I want to you let someone at your office now how we were treated at your La Plata, Maryland store while purchasing a drier. We went to that location on May 28, 2018 to purchase a drier. We were helped by one sales person and he claimed he couldn’t find the drier in stock, another salesman comes by and says he will double check since that was his section. He came back and stated there were two in stock so we went ahead and set up delivery. The delivery was schedule for Sunday June 3, 2018 and we went to the cashier and paid over $600 for this drier and accessories needed. On June 2, 2, 2018 we got a call with delivery time of between 2 – 4 on Sunday June 3, 2018. Sunday at around 10 am we got a call from the store stating they had no driers in stock and they would call us when some came in to reschedule delivery. When my husband asked how they had none but when we purchased it they did, the woman on the other end got upset and said I don’t know but this is all we can do. He then asked more questions and the person hung up on him. We went to the store to ask for a refund since we need a drier and the people at the customer service desk was very shocked and helpful. They treated us very nice and had no issues with returning our money. Now we are out a drier and having to find ways to dry our clothes until we get a new drier. To me this was very unexceptable to treat customers this way. Not sure if they really had any driers and were trying to make a sale or they did and they were setup for other people deliveries and they were hoping to get more in before our delivery date. I was actually shocked at how far out the delivery was since your California, Maryland store does deliveries within 2 days if they have it in stock. Another reason I believe they really didn’t have any available. I would hope this isn’t how your company treats customers and hopes to keep them. Due to how we were treated we will now be taking our business to Home Depot since Lowes seems to think it is ok to take peoples money and not provide the goods. You might want to get better training to this store on how to treat customers and to be truthful about the products they have in stock.

    1. I just found this page, if I knew it last year I would write this complaint long time ago. Last july 3rd in the evening an employee at Brickyard Lowes in Chicago horribly yelled at me because I stood in wrong line. She was yelling at me solid 5 min and in such a way that whole store could hear her. I complained 4 times to a menager named Adrian, he flatly refuses to do anything saying that they only ” COACH” employees. I wrote to the chief executive if customer affairs and he also refused to do anything to that employee. Unbelievable!!!. What kind of store it is?!?!?!? You should be ashamed to even have such people as your emokoyees!!!0

  3. I bought appliances for my parents at the West Windsor, NJ Lowe’s on 4/22/18. There have been three failed attempts at delivering the correct products and massive communication errors. I am working with one of the Service Managers, Melissa, at present to resolve the issue but it seems like whoever is in charge doesn’t have a CLUE about supply chain and communication with customers.

  4. I was at Lowe,s in Ashland Ky, I was in lawn a gardening, My Heart started Beating really Fast, broke out in sweats, thought I was going to Pass OUT! So, I left biggie and was Trying to get back to truck, I stop at one of THIER water hoses trying to get cooled down! That didn’t help, so I proceeded to truck, when I realized I wasn’t going to make it, a Store EMPLOYEE walk my me, I said, sir could you HELP ME to my Truck, HE said NOT MY DEPT, and just kept walking! Found out His name is JACOB, So I hadda lay down 2 times before I made it to my truck! When my friend got to truck I told her what happened, she told the manager ,He said he couldn’t do NOTHING! His name was Roger! Come to find out the punk that blew me off, was a 1st responder! Go figure! I’m still trying to reach CEO, to report this SENCE they would NOT take one at store! Think it’s really sad, when they see a Customer in. Distress, they tell you NOT THIER DEPT!

  5. I was in the Lowes’ Store at 4401 Rangeline Road, Mobile, Alabama and I needed help purchasing a Dust to Dawn Led Outdoor Light. Please note that I am a Widow 79 years of age and really, really needed help). They paged for help in the Lighting section and someone came and said the LED Lighting was limimited. He then said I am on my way to Lunch. So I said go ahead to Lunch. I shopped around and went back to the lighting section and up come your employee Robere. He did everything he could to explain and searched for the one I wanted we could not read the item number he took a a picture of it and enlarged it to try to read it. He discovered it was not in stock. He continued to research and found just what I needed and explained it all to me in such a caring manner. Each time I was about to give up he said no we will work this out and he did. I left the store happy and the light installed just as he said. Robere was in a wheel chair and it was not even a thought until I got out the store and said I got more help out of a employee in a wheel Chair. Thank God your company has hired him. He is a great employee. Hire more handicaped.

  6. We purchased a freezer from Lowes a few weeks ago. We received a call on yesterday with our delivery window which was today June 9 from 8:30- 10:30 am. A representative from the delivery warehouse named Rhonda called this morning at 9:42 to inform me that they don’t even have the product. She never apologized and had a very nasty attitude. She said she was giving us a delivery date for June 17!!!!. I said wait, you’re giving me a delivery date for over a week away? She said “no, I’m giving you a delivery date for a week away”, we don’t have the freezer.Well, the last time I checked, I’m the one that have been inconvenienced. We had taken all of our food out of the freezer and put it in koolers. Old freezer in my back yard, and the rep never apologized!!!!!
    So I called the central office and an angel named Nicole was on the other end of the line. She was wonderful and very compassionate about my situation.She also put me in touch with a manager at the delivery warehouse, his name is Chris. He was very apologetic also. So, after spending over 30.000 at Lowe’s in a year, they can’t keep one promise. It’s time to part ways.

  7. I would like to voice a concern about the outside lawn and garden in South Boston,Va. In years past it was organized and clean. There were helpful associates that knew the products sold. One particular associate was Bill who always met you with a smile and willing to help. I noticed last year a decline in the willingness to help from some of the newer employees but this year it is disgraceful. I understand that the older employees are no longer with Lowes and the new dept manager doesnt like outside lawn and garden.When you go to the Farmville or Danville stores you have a different experience. I suggest you hire people who want to work instead of hanging out with the cashier instead of loading customers or having a bad attitude and cursing while customers are shopping. Thanks for your time.

  8. LOWES has very poor customer relations and consumer care. I am an attorney and can not reschedule Court cases. Deliveries are done by a 3rd party to which Lowes employees and Managers claim to have no control over. Who hires a company and has NO input. I tried to reschedule a delivery to the end of the day versus the morning hours. Voiced my concern to the company and Lowes; the very instant I received the call for next day delivery. Both Lowes and the company advised they could not guarantee a reschedule or a time. Received a call this morning that the delivery would be to my home in 30 minutes. Of course no one is home. The manager of Lowes in Missouri City Texas showed no concern in my request to cancel my order due to Lowes rigid delivery tactics. Decided to take my business where customers are appreciated.

  9. Purchased custom entry and storm doors for my home on March 28, 20018. Over A month later, at the time the doors were to be installed got a phone call from lowes stating the doors were measured wrong (by lowes) and had to be reordered. Several months later, June called lowes and was told the door were sitting in the warehouse on the premises. No one from lowes bothered to call and say anything about the doors being reinstalled. I called everyone possible, store mgr., dept. mgr., customer service line, CPO line (installers phone #) and told numerous answers as to what’s going on with my doors. On June 6, 2018, latest information concerning doors, ” the doors were measured wrong again.” and had to be reordered. No return call from the Store manager, Lowe’s in East York, Pa. Forgot to mention the doors are paid for!!!

  10. I purchased a washer on June 2, 2018 and was promised a delivery date June 9, 2018 and was told they would deliver it between 1-5 pm. That Saturday the delivery date I slept in until 9:00am and got up and noticed I had a couple calls nd a voice mail, the first call was at 7:24am, and the voice mail left was that I would have to change my delivery date because they were in the area and was going to deliver my washer, so I called them and told them my delivery time was between 1-5 pm and he said they don’t set the time I do because I make the deliveries. I went to the Lowe’s store and talked with person in the appliance area who sold me the washer nd he said e don’t set delivery times nd I asked him was I told it would be delivered between 1-5 omnidirectional he said we don’t give you a delivery time and I told him you’re full of shit so I asked for the store manager nd he said there isn’t anything he could do so I did great give me my money back and I ent to sears and bought the same washer and it was delivered that same day. Never going to by anything from Lowe’s again, Home Depot is right across the street so they .will be getting my business from now on

  11. I spent over $3. 000.00 on a stove, refrigerator and a stove’s vent on November 13, 2017. When I went to pick up the vent for the stove (they kept on canceling the order) at the store, the sales clerk (the same sales clerk I brought these items from) didn’t wait to wait on me, and told me in a bad manner you need to go up to the front counter. Secondly, I had to call for their repair services for the stove and the refrigerator, once for the stove and three times for the refrigerator in less than six months. Yes, I had to get repairs on a brand new Samsung refrigerator, and Lowes (Glen Burnie, Maryland) act like they didn’t care.

    I then spoke to the manager of the store, at which time; I advised him that I was going to call Lowes Corporate Office about their poor customer service. He then advised me, that the only thing corporate is going to do is to send the complaint back down to their store.

    Now after all of this frustration a couple of months later, I go down to the Lowes store (Glen Burnie, Maryland) just to get a simple water filter for the Samsung refrigerator (over $ 2, 000.00) that I been catching hell with, and I waited over 40 minutes because no one was available in the appliances department and the assistant manager didn’t care either. When does this poor services stop or better question , when does the corporate office take a stand?

  12. Seems like delivery is an issue that Lowe’s needs to work on. 2 weeks have gone by since delivery was set up using their online system. Saturday I cancelled all my plans so that it could show up. Today Sunday they called and said that they couldn’t deliver because they were 2 hours away… now I have to figure out how to do laundry at a laundromat again and I have to take off work..: so not acceptable.

  13. Location 907 in Davenport, Iowa needs an overhaul of people. Starting at Management and going on down the ladder. I ordered online for store pick up a few pieces of lumber and a tool. When I got to the store to retrieve my order, the service person laid my boards out on the counter and said “There you go”. No cart, no asking if I needed assistance, nothing. When I said the boards are warped, he said” they come to us that way”. When I got home I called the store and asked for the store manager. When the woman picked up she said “This is Pat”. I asked if she was the store manager and again she said “This is Pat” I asked again and she said she was one of the store managers. She seemed like she was in a rush. When I told he my experience, she still seemed in a rush. My store has been creeping downhill for some time. Store needs to wipe the board clean and start back with people who want to do the job, instead of people who just want a check. I’m taking my business to Menards and Home Depot where I feel appreciated as a customer and am treated like a valued customer.

  14. Bottom line…” LOWE’S DOESN’T CARE!!!” We went there with a Home Depot directly across the highway because for some stupid reason we thought we would get better service. OMG!!! We were completely WRONG!.. My wife and I were treated like we were wasting their time. So we went across the street to Home Depot and YES!!! Thank You Very Much HOME DEPOT… They took the time to help us with all our needs and treated us like Human Beings… Don’t waste your time going to Lowe’s. I’m sure there are people that have had similar experiences with both stores, so I guess you can decide for yourselves but in Roseburg Oregon for my wife and I it’s a no brainer… F.U. LOWE’S…. THANK YOU HOME DEPOT!!!!

  15. Storm and Entry Door update from 6/13/2018.
    6/20 @ 4:10 pm Lowes rep. Deiadra, (CPO) left a msg at 16:10 on my hm # stating something about credit.
    6/21 @ 10 am returned call to Lowes, 877-505-4923 and spoke with Rep. who was very indignant. First she stated nothing shows on my file that any one called me. Second she blamed the Manufacturer for my doors not being installed by now. (Order placed March 28th) Third she told me Lowes wasn’t responsible for my door problems when I informed her I had spoken to every one possible concerning the doors and every time I was given a different answer as to what the reason was behind the doors not being installed. Unbelievable. We are near the end of the month in June and I’m still waiting to have the doors installed. On June 15th the East York , PA Manager, Jamie stated he would get back to me about the doors, Still waiting on the call.
    I will never purchase another item from Lowes again!!! Shame on you Lowes. You lost a very good customer!!!!!

  16. I’ve requested Jason from the Columbus GA store contact me concerning my purchase/install and follow up. He has NOT made any attempt to contact me. I’ve tried talking to a regional manager or district manager only to be told Loews does not have either. My first call I spent 20 minutes waiting to talk to someone and was disconnected. My next call I spent over an hour on your corporate number going from one person to the next telling them what I wanted. I spoke to at least 5 people. Dealing with Loews is a train wreck. You’re business model does not value customers. I will be opening an issue with the Better Business Bureau this week seeing as I haven’t received a call from Jason. I went to the store, he was off that night. I was assured he would get my message and contact me. It hasn’t happened. I don’t understand why poor customer service isn’t addressed at the corporate level. The reason is becoming evident. Loews core values are nonexistent.

  17. 6/22/2018
    Storm and Entry Door Update.
    Last update: 6/21/2018
    Today 6/22/18 @ 12:24 Called East York, PA Lowes for an update on my doors. Spoke with Doors and Window Rep. Was told again for the THIRD time my doors were measured wrong and it will be another 3 weeks before they will be installed. The new date for installment is around July 20, 2018.
    Order for doors were placed on March 28, 2018!!!! Next step is York, PA Local News Paper!!!!!!

  18. I went to Lowe’s in Conroe, TX twice yesterday to purchase mulch. They were unable to sell it as there was not staff access the supply! Management problems????

  19. I ordered a fire pit online it came in three days but half the parts were missing. I’ve called Lowes customer care four times in three weeks I still have no parts. I am very unhappy with Lowes I will never shop there again.This is past pitiful.

  20. bought a brand new troy bilt riding mower. sales man didn’t even want to haggle he just said guy bought it and brought it back same day and said it was too small for his yard.. so I bought it and a trailer spent over 1700. well after cutting my grass and I kept sliding I decided to look under seat and thought only one screw held it together till I took the seat off after I fell off after I recently had shoulder surgery and son just passed away thank god I didn’t let my younger son use it. I could of lost him so what do I do. return it and get an upgrade or return it and they can lose my 1000 a month I spend there for my asphalt business. or I return it sue and go to home depot because documentation says all inspected and all parts there and I know when you got shit in writing it screws the seller. I lost my son and had surgery and got screwed on a lawn mower ,im not happy. if they don’t mind getting fired I will easily pull them to parking lot and beat their ass. you chose the job so treat people with respect and believe in karma cuz it comes around .

  21. I had a terrible experience with an asst. manager at your store in Dallas on Northwest Hwy,I couldn’t find a particular item so as she was walking by talking on her phone I asked if she could help me and she yelled at me can”t you see I”m on the phone. So I asked to speak to the Store Manager and she said she was,but as I was walking away an associate said that she was not the Store Manger and they will tell you that because the Store Mgr. is also female so no one would know who you were talking about and they will laugh it off or throw it under the rug and no one would be the wiser. They also gave me her name Colleen Birmingham and claimed that she had the other mangers there fooled.

  22. On May 25th, I called the 800-445-6937 (Lowes) to order a pool light. The woman checked to see if any of the local stores had it in stock, no one in my area did. She ( the Lowes customer service girl) ordered it, I paid with CC and was told that I would receive it in 2 weeks. It’s now July 10, 2018 and no light. They said it was already delivered to my house. I asked to see the shipping and delivery label. After 3 attempts that someone would get back to me. The vender was not making these for years. Check your CC statements when dealing with this company. I try to stay out of that store because no one there seems to have any knowledge on how to deal with the public. Store should be named Lowest.

  23. Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments….cold hard earned cash it was a chunk of change for all the windows in my home….that was the first week in april…we are now in July…and the job is still not completed….after several attempts to get the right parts….and many calls to the store…where no one wants to take responsibility…..the installer even went to the store and called them after every failed parts attempt….lets see they brag about being Veteran Friendly….hey and they even give a discount to veterans…welllll this veteran family will never purchase anything from that store again…promises made none ever kept….this is not my first rodeo with them and poor customer service i purchased an extended warranty on my front load washer and dryer…it took 4 months to get the washer from leaking after damage to my wall which they say contact Samsung about….REALLYYYYY….incredible how they stay in business

  24. I would like to voice my opinion about a problem I had with the Lowes store in Hammond, La. I purchased a washer from the store on July 10, 2018. The dept. worker was kind and courteous and very helpful in getting me what I wanted in a washing machine. With that being said it all went down hell form there. The washing machine was not in stock so the clerk told me it would be Saturday before it could be delivered. I accepted that for what it was. On Friday , July 15 I received a call from the person which handles deliveries stating that they would be out on Saturday and would call me prior to making my stop. He did not ask me to call and confirm if I would be there but, we had talked about that when I purchased it and said that I would be there. Well Saturday came and went and no delivery. I assumed that someone would call and let me know that I would not be getting my delivery. Unfortunately that did not happen. I wanted until Monday thinking that they would call to say they were coming out today to deliver. They did not so I called them. After doing the hokie pokie on the phone with auto dialers sending me to different connections and no one answering the phone I continued to call until on the 8th try I got to speak to a person. That person told me that I did not call on Saturday to confirm my delivery so they did not come. Hog wash! it was already confirmed when I purchased it. When I asked to have it delivery today , Monday they informed me they could not and it would be the next day before they could drop it off. With That I optioned to pick it up myself. I have be going to this Store since it opened in 2001 I believe and have seen the decline in service, product inventory and it has disappointed me to know end. I believe if someone tells you they are going to do something and you have given them your money and years of patronage they should follow through. I went to the store and it was like half of the workers were on weekend recovery. Not all because some were as helpful as I could except. Come on LOWES let get with it and help your customers.

  25. I went to Lowe’s store #1579 to buy a refrigerator, washer, dryer, and dishwasher. When I asked about delivery they said they couldn’t deliver the appliances since no delivery folks were available. So I went to a different Lowe’s (store #2480) and asked the same questions. They said they could deliver within a week and so I purchased all four appliances (well over $3,500.00). After the install
    about two days later, my wife told me the dishwasher did not have a heating element and so we went to store#1579 and wanted them to de-install that dishwasher which we never used and bought another dishwasher (different brand) to deliver and install.
    Well the delivery and install/de-install took place about a week later but then Lowe’s was supposed to refund my money on the original dishwasher however, I got the story that until the delivery guy brings it to the store they cannot refund it. So I went back to store #1579 about 10 times now trying to get this taken care of and this has been going on for over a month now and still no refund. Every time I’ve gone there to speak to a Manager it seems there are never any Managers there.
    And by the way, delivery was not free as you advertise on TV. Truth in advertising is a law.
    I want my refund!

  26. On July 19th I went to my local Lowes Store, 1685, to get help with my account. (I was told to see the Store Manager by Syncphony Bank) so I asked for the Store Manager and was told it was his day off. I then was directed to speak with Steve, some kind of Service Manager. I asked him if we could sit down because I had some questions, so we did. While I was explaining my situation regarding a washer that I bought and returned and another one that I bought which was cheaper, I showed him a return that had been made and I didn’t know what i was for. He took down my name and and the return amount and went to a register to pull it up. He told me that it was the return of a washer. I told him that I spent $763.60 on the first washer and actually paid that one off (so I thought) and then I purchased a washer for $635.00. He then seemed to get irritated with me and told me that Annie at the register could take care of all of this and I should talk with her. He got up and went to the customer service desk and spoke with Annie. He seemed to cop an attitude which I didn’t appreciate since he could see that it was apparent that I was in distress about this. He really didn’t seem like he wanted to take time to even speak with me but when I insisted that we sit down he went along with it. This all took place this morning, July 19th at around 8:15 a.m. He needs to have some “attitude” training. If I would have had that kind of attitude when I owned my business, I wouldn’t have had any business at all.

  27. On Saturday, July 28th, we went to Lowe’s on MacArthur Rd. Whitehall, PA. Although it’s been 48 hours we are still seething over the service we did/DID NOT receive. We went to purchase a refrigerator only to find out there wasn’t a sales clerk in the appliance department. Several times we approached the unmanned service desk in the appliance department. After 45 minutes of waiting we went to customer service. Shortly thereafter a very nice gentleman from the plumbing department made an attempt to help us. He admitted he knew nothing about refrigerators so back to customer service we go. We asked to speak to the manager or assistant manager which was nowhere to be found, so, back to the customer service desk for a 3rd time.
    This is no way reflective on the very nice young lady from customer service that left her register to help us complete the sale. On a Saturday morning, when your store is probably at it’s busiest, you had a totally unmanned appliance department. After 1 1/2 hours we completed our purchase which could have been done immediately upon arrival since we knew which refrigerator we wanted… OUTRAGEOUS!!! For clarification we were given a 10% discount due to this unfortunate incident. However, this does not fix the store’s service. You run the risk that a future recurrence could end our patronage.

    Frustrated customers,
    Karen & Don Evans

  28. Purchased a patio door, in store , and in stock. It has been more than a month, can’t seem to get this door installed, by the Lowes installers. They have poor, and unreliable help they contract out for their installations. This is the second time around, for the Washington, Missouri Lowes store.
    We will have to purchase from another store, can’t depend on them.

  29. Update from 1 month ago.
    July 30,2018 @ 9:30 am, Lowes was to install both doors ordered today. However everything was confirmed by corporate all product was correct and the install was to take place. Lowes rep. Cody arrived at my residence and stated the door was wrong and again has to be reordered. The wait will be another 3-4 weeks. WHAT IS GOING ON!!!! I WANT BBB TO help me with getting this job complete. I am exhausted on options for help. Please do not close this complaint till job is completed. Also I haven’t heard anything from corporate. March 28th doors were ordered. This is the fourth time doors were reordered.

  30. Your Veterans Military Discount Policy: I was in your Corpus Christi Lowe’s 8.1.2018 to purchase a kitchen sink faucet. Got to the check out counter and asked for a military discount and they told me I had to give my telephone number to recieve the discount. I refused to give my number and paid the full price without the discount. I thought about all the times I bought products at lowe’s before and all I had to do was show my military ID to recieve the discount and to my surprise the way you are treating veterans.(WOW) what a way to treat our veterans!! Sir just like many others I protest your policy towards veterans and choose to buy the items I need at other stores that only ask veterans to show their military ID to recieve this discount. To be clear , I use to buy the products I needed from you, but now I will get these products from someone else.

  31. I purchased a over the stove microwave oven on July 30th, 2018. I was told I had to pay a $35 fee for a installer to do onsite inspection to ensure the job could be done. According to the sales associate I should receive a call from the installer within 48 hrs. They supposedly check their work orders daily. That didn’t happen until I called back 96 hrs later asking when will I hear from the installer, they made additional calls and contacted installer. We agreed to a date to meet up at home late afternoon after work. He finally shows up, we chatted socially, then I popped the question did you not know about this install? He went on to give an obscure explanation and thought he was here to inspect work area for a in wall oven unit. (Did he really check his work orders?) Not even close. His bumbling explanation tells me he didn’t and he was there as a reaction from the store. The oven was not in at the time, and I explained it was due August 20, 2018 instead I got an email stating the oven arrived at the store on August 18, 2018. I called days later to the associate who sold the unit and I asked when was the installer coming to bring and install unit. He had no idea what was going on, then said “Oh, you have to pay for installation before he does the work and the initial $35 would be credited to the final bill”. Now I am thinking ok,I could have then the full amount like I am about to do to get this installer to do his job. Again he tells me the installer will be calling me in a couple days. NEVER HAPPENED! I called days later and they are shocked the unit has not yet been installed by then. I was August 27th, 2018. I call again, and again the store contacts the installer who later calls to arrange a day and time. The installer wanted to do it on a Thursday, August 30th , I opted for Wednesday the 29th, we had been more than patient enough. He said He will try, it may be late, but will try, if not, he would call to arrange Thursday or Friday. He never called back. I went out of town for Labor day weekend, and on the way back I called to inquire on the installation. Again the store scrambled to reach installer. He did not call me instead, kept associate on another line to relay if it was ok to install on Tuesday, September 04, 2018, again late but after 6pm. It is now 7:40pm no call, no installation. I will be cancelling the sale of the unit, and getting refund from Lowes and taking business to Home Depot. I read in another complaint that mgrs like to throw out liberally the excuse they don’t control the installers or schedule. That is a cop out. Lowes seeks, vets, and hire local installers, and are bound by Lowes terms. Why in the hell would they guarantee their installations? Based on my experience with this LOWES, and this is not the first time they screwed things up on installation, Is that they hire incompetent employees, and supporting contractors. Now to be fair they have some good ones there, I have met them. But overall LOWES is in a sad state of affairs, and lack REAL LEADERSHIP. I will hesitantly will be taking my future business to LOWES COMPETITORS for the foreseeable future. Let see how long LOWES takes notice of this complaint. I don’t really expect any response or change. There is a reason why LOWES is lagging behind Home Depot and why they are were in the news recently about store closings, and trimming inventory to keep their heads above water. Lowes is about to go through what Home Depot had to overcome a few years ago to remain relevant in the industry. HIRING COMPETENT PEOPLE IS CRITICAL!!!!

    1. This is a common thing with Lowes….sad but true! What really makes it worse is they seem to not care at all!

  32. I forgot to mention the store:
    Store #: 1783
    DOUGLAS, GA 31533
    ORDER: 354356899

  33. I had a toilet installed that was too large to open one of the doors into the bathroom on August 3rd. After I called them 4 times (August 9th, 20th, 29th and September 14th), I finally received 2 calls..one (September 17th for yet another apology and another today (September 18th) saying maybe by the end of October I COULD have my issue resolved. Poor customer service!!

  34. I purchased a Lowes protection plan when I purchased a dishwasher. The dishwasher broke with the following issues, would not turn off, brackets broke and it leaked water on the floor and underneath unit.

    Seeing the brackets broken and water on the floor I shut down the main circuit breaker to dishwasher and pulled the unit from the space and cleaned up all water on the floor.

    In doing so I am told this voided the contract, so in your terms I am supposed to leave unit alone, let water sit on floor and ruin cabinets and flooring, also mention the hazard of slipping and falling on the floor till your repair people can come out which is another issue ( not good at all) in trying to make that appointment.

    Rhonda, called me and explained the reason which is total B.S, If Lowes employees tell you that it will be replaced if it cannot be repaired to sell your plan and then its not honored what does that say about your company?

  35. To Whom It May Concern:

    I was in your Lowes store #2261 on Saturday October 13, 2018 at 18:38 and had a conflict with one of your customer service Personnel on that date. I needed to have my credit card looked up which Elle did for me. She proceeded to ring up my items, a Grab bar, 3 small flashlights and a timer. Then she walked away from me. I needed a bag to exit the store. Elle when to ring up another customer, I stated I needed a bag, but it fell on deaf ears of both the personnel behind the Customer service counter. I stated it again but no one seemed to hear. I nugged the other counter personnel girl on her right arm, who was on the phone, for a bag. She stated sharply and loudly, “Don’t you touch me”. I stated I need a bag. She stated “don’t you lay your hands on me”. In amazement, and truly exhaustion, I stated forget the bag. She said “You got that”. As I was approaching the door, “I stated you don’t have to be a b**** to me, I just wanted a bag.” She called at me, “what did you say?” I repeated it to her, as she was very wrong to talk to a regular customer in that manner. “You don’t lay your hands on me”, as she was bobbing her head. I told her she didn’t have to get all Ghetto on me, she is working and needs to be aware of customers. “Your ghetto” she stated. I stated I can call the manager from my phone. I left the store.
    I called the store when I got to my car and left off my stuff in my car.. I went to the lumber check out and called the store on my phone. Finally a manager (a female) did answer the call and I asked for her to meet me in lumber, register 1. A man came down and was answering another customer’s questions and then he stated can I help you. I stated I was waiting for a manager and he stated he was one. I told him the event, as I am telling you.
    It is important to state that the whole time the person I had the conflict was on the phone with another customer, speaking to me in the manner that she did. The other phone customer had to hear her as she talked loudly, rudely and out of turn to another customer.

    I am a regular customer, and actually that day I passed 2 Lowe’s and 2 Home Depot, as the Job I am working at is in Fort Myers, but I usually stop at the one close to my home, which is this store. In fact on Tuesday, I spent over $1000 for sinks, garbage disposals, and faucets. I will shortly be working on a entire kitchen renovation in the next couple of weeks. As well as a Garage renovation coming up at Thanksgiving.
    I make big purchases at least 4 to 6 times a month.
    I did not appreciate the girl’s response to a simple and non-malice nug, and I do not believe Lowe’s wants this to be the person that customers need to interact with. Not only was she rude and belligerent to me, but the customer on the phone was witness to the event as well. She was not aware of other customers in her area. even when I came up and was waiting to be checked out, as she was facing me. Elle had to move from her station to assist me. The girl in the Lumber check out immediately acknowledge me even tho I was just standing there.
    This was a very unpleasant interaction in your store, mostly due an employee who has no sense that she is there to help the customer, not to ignore, insult and berate the customer
    I would appreciate their response for this event.

  36. I am gravely disappointed that Marvin Ellison closed the Orchard Supply Stores in San Jose. Ellison is a cut and burn CEO not knowing the business OSH provided to supplement Lowes. Many time I could not find what I needed at Lowe’s and went to Orchard supple to find it. I have seen this type of CEO before. Cut without thinking about customer’s needs. What did he do for J.C. Penny. Not much. i am a Lowe’s credit card holder but I can find what I need at Home Depot.

  37. I wanted to leave a review of my experience with Lowes in ordering a range. On September 12th, I ordered an LG range from the 800 number. It was to be delivered on October 3rd. I took off from work and waited around all day waiting on the range which never came. By 4:00 I was starting to think it was not coming, so I called the 800 number. Two phone calls later I found out that my order had been canceled in the store as the range arrived damaged. First, why would the person in the store cancel the order, in lieu of sending the damaged unit back and reordering? Second, why had no one called me, the customer, prior to the delivery date to let me know what was going on?

    After two more calls, I am told I need to go into the store to reorder. Again, why would I need to do this?However, I went into the store only to find out I was at the wrong store. Apparently, there is no rhyme or reason as to how they assign these orders to local stores. The closest Lowes to me is in Upper Marlboro, MD. However, my order went to a Washington, DC store (go figure). This was my second bad experience. When I got to the Upper Marlboro store I went to the appliance department. I waited 20 minutes while they paged an employee who never showed up. There were other customers in the department as well waiting for help. After 20 minutes, I went to the front of the store to request a store manager. Again, I had to wait 20 minutes before that person bothered to come. This person then proceeds to tell me that my order was at the DC store not there and that I would now not be able to get my order until November 22, as it was a special order, and maybe I should consider purchasing something that is in stock in the store. I informed her that I had done my research and the range I ordered was the one I wanted. I also told her that the Cust. Svc. rep indicated that as a result of all the mistakes made with this order I should talk to store manager about some reciprocity. She informed me for that to happen I would have to go to the DC store. Are not all the Lowes–Lowes stores, why should I the customer have to run around town to correct their mistake and be granted some relief.

    I then went home and called the 800 number back who placed the new order. Now I am told that the item wont come until November 23rd. The reason I started in September was because I knew my current range was on its last leg, and I wanted a new range before the holidays came. I thought 2-1/2 months was plenty of time, but I guess not if you are ordering through lowes.

    So now the store (DC again) call me to inform me that they have my order and that it won’t even arrive at the store until November 24th. So I suggest they call LG and explain that the original order came damaged and see if they can expedite the order. She calls me back to tell me that it is not possible as LG does not have them in stock. At this point they were going to check on something comparable in the LG line they could extend to me at the same price. I never heard back from them. On yesterday, October 15th, I called LG myself to check on availability, I found out that the same model I order was available, or would be as of today. I then called Lowes (800 number who referred me back to the store), it took two phone calls as my first was put on hold for 23 minutes and the operator never came back to the phone, It took another 15 minutes on the second call to reach someone who cancelled the other range and reordered the black stainless one. There was not even a mention of doing anything to compensate me for the stress, inconvenience, and sheer incompetence of their process. Because of this next time I will go to one of their competitors (Home Depot or Best Buy). Lowes is not the only game in town, They need to understand that before they go the way of Hechingers! My next step is to go onto twitter and make other customers aware and let them know unless they have 4-5 months, don’t order from Lowes!!

  38. We have been with Lowe’s in Coral Springs since 2006 and have steadily watched it go down hill to a point that I hardly ever go there now on Sunday we purchased a washing machine and drier we were told we would get a call between 6:00 pm and 9:00 pm Sunday night that never happened the following day my wife called and got a run around from the staff who are always very rude and impatient she ended up driving to Lowe’s and once again was passed from one person to another she finally talked to a manager who said the machines would be there at 1:00 pm the installers arrived at 2:00 pm told my wife that they could not turn off the water I came home and turned of the water without any problem cut a long story short the machines have still not been installed they may be installed on Thursday but my wife had to deal with an absolute idiot of a manager this will be the last time we will ever shop at Lowe’s they are useless

  39. Hello,
    Thank you. Your Great Southern Store made it enjoyable again, to shop at Lowes. I reside in Columbus, Ohio.
    I have shopped in a few of your Columbus stores. Sometime the shopping visit is O.K.- Sometimes not so O.K. That said, my recent visit to the Great Southern store put the O.K. back in shopping at Lowes, again.

    Customer Service might be a simple concept, but when you seeing it playing out it is a good thing. Thank you!

    Andy, Howard, and Ben with Millwork. Curtis, with Fencing. Stacy, the store manager there at Great Southern store was just very kind, and followed up !!!

    Thank you all, for making shopping @ Lowes enjoyable again.
    Stephanie Glover

  40. These appliances were ordered and paid for JULY 2018.
    Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights?
    (following are emails last I heard from Lowes)
    From Kim Bangert
    Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered.

    Williams, Cynthia – Cynthia J
    Mon, Oct 15, 3:50 PM (7 days ago)
    We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your information to the appliance team to be taken care of.
    Cynde Williams
    Install sales manager
    Lowe’s Store 0319 Billings, MT

  41. Lowe’s May need to make sure that their cashiers are nice to all customers. Not just to the ones that are the same as they are. Because I am some body too and I shop at the Rome Ga store all the time. This is the first time I have ever felt like a secondhand customer. I was offended just because I am white. I may not go back because no one want to shop and made to fill like that.

  42. I applied for a job at one of the stores and I was more than qualified and still the HR department didn’t even setup a interview with me they just tossed me out like a peace of garbage but yet they say equal opportunity employment! Yay right!

  43. I bought a collapsible dolly on October 5. They are arguing the thirty day thing. The wheel actually came apart on the 4th after 8 I want to a change manager hung up on me. This is ridiculous. I have no car and thus is how I get my groceries etc. I am I. SS’I. 8

  44. Made an order online last week, never received a conformation email. Called customer service yesterday and no record of order with Lowe’s. This is not the first time that this has happened, but it will be the last time, since I don’t ever plan to buy anything else from Lowe’s. We have had major construction on our home in the last 2 years, and because of these issues with Lowe’s, I formed the contractor to get NOTHING from Lowe’s! I think that it a shame that the company does not follow up with complaints made to the store! The last issue we had went on for 10 weeks. After many trip to the store and talking to everyone from the manager down to the maintenance man, after 6 weeks one genius finally decided to put a tracer on the order! Still nothing! 4 weeks later after we had purchased the same exact items from Amazon and received them in 72 hours, we got a call from a trucking company in NC who had a delivery for us! Needless to say we refused shipment, then, that’s not all. We had to wait for several days to get our money returned, because they wanted to make sure we had not gotten the order and was pulling the wool over their eyes.
    Well, enough said, and I am sure you have heard enough, but I was so frustrated this time that I told my husband, I AM DONE WITH LOWES!

  45. Have you ever done any renovating or updating? It is a stressful process.

    Krissy Shinestine, Libbi Johnson and Claire Wilson of Lowe’s, 4252 Royal Pine Drive, Colorado Springs, CO 80920, Store #2578, helped make the process easier. They took care of everything start-to-finish. We had work done in our master bath where carpet was removed and replaced with tile, replaced jetted tub with new and shower doors, tiled guest bathroom, tiled laundry room, extended wood floor from entry to dining room and carpet replaced upstairs. When I had an issue, I contacted them, and they contacted the vendor to resolve. They have General Contractors they use, and Dan Schiltz was AMAZING on his attention to detail in laying of tiles.
    The whole team kept us informed along the way and always got back to me right away with any of my concerns or questions.

    I had mixed emotions because it was nice getting things done and working with the team but glad it’s done. Everyone keep telling not to use Lowe’s, but I feel they took care of me.

    Lowe’s did my fence installation yesterday and they’re going to rebuild my deck, once I get HOA approval.


  46. We have recently bought some Allen & Roth cushions, and the base cushions are all sagging, there is enough filling in them, we haven’t even had them six month yet, this isn’t good at all, I am really annoyed, that the cushions have gone like this,and they weren’t cheap to buy, is there anything you can do for me.

  47. For a year now I have been having trouble very time im in lowe’s in Arlington Wa This last time I went in to buy indoor outdoor carpet their rack did not work but the carpet I wanted was at the bottom of the rack. But because it didn’t spin they would not sell me any. I guess they didn’t feel like helping me. So I went to Home Depot where I got excellent service. Even though Lowes is closer I wont be back. they don’t care about their customers.

  48. I have spent 33000.00 on a kitchen remodel back in June and have had issues with warped cupboard doors which they g=have sent new ones but I cannot get them to get them installed. Have called the Burlington iowa store several times and also head cooperate office and spoke to nice lady which after that lowes did call me and had the contractor call but contractor no longer works there and still no one has come and fixed my issues.

  49. I’ll be calling you this is so unbelievable I was in your Lowe’s on State avenue in Kansas City Kansas and I’m a veteran and my girlfriend picked up some product and she don’t want us to sit it back on the shelf will they blame her for stealing it they took our picture they took down our tags number it was so embarrassing if if I don’t get a written apology from Lowe’s and the guy that blame her I will put it all over social media I will get the news involved channel for that is I will have a picket I will come up there with my veteran buddies will hold up signs will make sure that this will not happen again the people that does not steal it’s unbelievable I am so pissed off thank you very much

  50. I better hear back from the CEO are I get social media involved local news involved I will get a hundred people outside that Lowe’s in Kansas City Kansas on State avenue I want apology for the man accused my girlfriend stealing something car tags they took our picture I came my name to register some ephedrine my discount nobody was taking nothing he was totally out of line how embarrassing unbelievable can we treated like this and if I don’t get an apology from Lowe’s and the guy that accuse her my dad is the retired sheriff in this town I will pull what ever strings it takes to make you pay I have money Robert niblock I will spend every last dime I want a written apology from Lowe’s that face-to-face apology from the man who accused my girlfriend I am a man of my word I will hear back from you soon thanks

  51. Re 11%Rebate, tracking number kbkl-6573-5485, $78.38. This purchase was made 5/17/18. I still have not received my rebate. Please tell me what is taking so long, and what is the current status of this issue

  52. Regarding store # 1639, 4625 W. Charleston, Las Vegas, NV, 89102
    I went to store #1639 for the 2018 Black Friday appliance sale on November 23rd and was immediately waited on by a very helpful and knowledgeable employee, Maria. While Maria helped me decide on a new range, I was undecided on the type of refrigerator as the 4 models I was interested were not on display. I told Maria I’d check the floor display at the Summerlin store for the other models and meet her Monday afternoon to place the order. The Summerlin store had all 4 models on the floor I was interested in, I made my decision and thought I was good to go.
    Monday, when I got to store #1639, there was no one in appliances. I waited 15 minutes, listening to laughing and partying in the cabinet department. Finally I pressed the assistance needed button. A male employee came by, shut off the recording, told me someone would be with me shortly and walked away. Another 15 minutes passed and two young girls showed up at the appliance desk. One came from the cabinet department party and one from somewhere in the back of the store. I was standing 15 feet from the appliance desk at the stove I wanted to buy but they ignored me because they were texting. I walked up to them and asked if Maria was in and without looking up from her phone, one girl said Maria left for the day, she was sick. I stood there a few minutes longer but that was apparently the end of the conversation as they continued texting, laughing and ignoring me, so I left the store.
    I went back Tuesday and waited 25 minutes while a different female employee was helping a customer track down a receipt from October 2017. Tracking down a receipt at the appliance sales counter with people waiting to buy appliances ? Why wasn’t that being done at the customer service counter ? That said, while I waited, several people came to the area after me and all were looking at appliances. The girl did stop her receipt research to call for help and someone came to help out in appliances. When the male employee walked up, I said “I’m next”, because I was, but he gave me a dirty look and proceeded to wait on a man “holding a dog” that had only been in appliances for a few minutes. As the girl continued making calls and working on the computer looking for the old receipt, I went up front and asked for a manager. A very young man came out and listened to my concerns but was condescending and a little sarcastic in his responses. His narrative and body language gave me the impression I was bothering him.
    About this time, the receipt guy from appliances had made it to the checkout line close to where I was talking to this ASM. He started putting his 2 cents into my conversation with the ASM, yelling from his place in line, but the ASM said nothing. Finally the ASM said he could help me but with his attitude, I was hesitant. I simply said I’d had enough for today, started to leave the store and the ASM started yelling at me in front of everyone in a very sarcastic tone that he hoped I’d have a nice day. If he was trying to make me madder, it worked.
    I almost went back the 3rd day but I decided against it after the previous 2 days and other concerns I have with store #1639. Here are a few examples:
    1. I purchased a pallet of tile in January 2016 which had to be shipped in from a Florida Lowe’s. I scheduled a delivery when the tile came in but soon after, the tile manager called me at home. He was furious that I requested the tile be delivered, demanding an explanation and insisted the tile be delivered by the Lowe’s installers when it was time for the installation. I assured him I was having the tile delivered to save Lowe’s storage space because I was not ready for the installation but I would have Lowe’s install it at a later time. He was insulting, verbally abusive and had no right to call me at home to question me or make me justify my delivery decision. Lowe’s did not get the installation job because of his call.
    2. The purchase of new windows and sliding glass doors for my home in 2017 went wrong in every way possible. Jim was the salesperson and he was nothing but a liar. Everything he told me was incorrect and upon delivery, the installers pointed out that 50% of the windows and sliders opened the wrong direction from the originals. The installers also told me that Jim was incorrect about leaving my wooden shutters up during installation and charged me additional installation fees on the spot before they’d continue. I never received final copies of the window orders or installation agreement from Jim so I had no proof of what had been promised or ordered.
    I called the installation department at the store regarding the windows and sliders that opened the wrong direction and was offered a $1000 discount to keep the windows as delivered. I accepted the offer but now that they are installed and I have to use them, I regret it to this very day.
    3. I’ve also had trouble with electrical employee’s lack of knowledge and paint personnel rudeness. There is no excuse for either.
    4. Not only does this store have the dirtiest restroom of any Lowes I’ve ever been to, when I went in to use the restroom Monday afternoon, a half dressed homeless man was taking a sponge bath in the sink with his clothes and belongings all over the floor around him. He interrupted his bath to come over and get up in my face while I was at still using the urinal to beg for money. I couldn’t get out of there fast enough. Where is your security?
    5. Another concern is all the dogs in the store. I’m highly allergic and they are everywhere. In fact, the employee that came to help out in appliances on Tuesday chose a customer holding a sweater wearing Chihuahua. That was certainly not a service dog and neither are the others I see. Not one dog I’ve seen in this store has ever had the actual service dog vest on.
    When the previous manager Ben and senior ASM James were at this location, there were none of these problems. I remodeled 2 homes out of this store without incident and now I can’t get through 1 without problems and disrespect. I have tried to ignore the issues and continue to work with this store but the inability to buy appliances is the final straw.
    There is no excuse for the poor management, lack of employee supervision or employee disrespect at this store and I am done.
    Rather than going back to store #1639 for a 3rd appliance buying attempt, I went to Home Depot. Yes, they had available employees to help me. Yes they had the exact appliances I was going to purchase at Lowe’s and yes they were the same price. It was a surprisingly pleasant experience and the transaction was handled quickly.
    I am done with Lowe’s and I will NOT go back. I won’t beg to buy something, I won’t have my decisions questioned by your employees and certainly will not stand for any more of their disrespect. I will also be calling to close the My Lowe’s account I have. Best of luck with store #1639.

  53. I purchased a gift card at your Brookhaven Pa. Store and was treated exceptionally poorly upon trying to return item as it was found to have been already redeemed. The customer service representative Marshall told me that it was impossible to happen and I had to speak with Apple Corporation even though I had my reciept and had earlier in the day purchased it. I showed my reciept to no avail from this customer service person. So I went home and sought out the gift card dept at Apple Corporation. After a few minutes of waiting on hold of which I would reccomend the classical music selection if you ever have to call them, however the Customer Service Representative there informed me that third party purchasers such as Lowe’s bought these gift cards from them and held responsibility to assure that cards were valid and functional and that unfortunately many of the third party purchasers often are uneducated in these matters at a store level and that I should indeed have to seek resolution with the Store. So then I returned to the store and Marshall the Customer Service Representative again implying I was wrong, denied me a refund or functional card. I requested to speak to a manager as he was unhelpful to insulting. He then summoned a manager called Stephen who had no Idea the process of honoring your products regarding these gift cards. Robert, by now I am sure you can understand I was not happy with my purchase and though I am sympathetic with staffing at this time of year , in honesty I was made to feel I had done something wrong as manager Stephen tried to find out how to handle Apple Gift Cards. He requested a chair from Marshall as I stood waiting while he went on computer to seek the procedure, as niether worker believed me when I told them I was instructed by Apple that this does happen and that if the Store personnel were unwilling to bring resolution to this matter then I would unfortunately have to call the Corporate Office. Well Robert, if I may call you Rob, Rob the staff at this Store called a LP agent in to assist this what should and think you would agree a simple matter into a rapidly deteriorating experience at tgis store. Apparently Stephen contacted the wrong dept. at Apple and he began questioning me as to why and to who I purchased the 50 dollar gift card for, this wasn’t enough he demanded my email address and told me I beginning to concern him about my purchase and that a case was being opened because he contacted the wrong department at Apple and I waited still Rob, trying to be patient at 15 minutes into this, listening to Stephen twlling me I was being uncooperative though I gave my name, had my reciept and told him I had driver license if neccessary to get a new 50 dollar gift card that worked or my money refunded. He wanted my Apple ID # and the id # of person I bought the card for, who I couldnt reach at the time and was a bit embarrassed by the having to request from them what they intended to use the gift card for and what there Id # was and contact information. My goodness Robert Niblock , I am confident that Lowe’s has higher standards of training and treating patrons with a measure of courtesy that exceeds that which Marshall, Nico the LP agent and Stephen the manager who was clearly irritated at me for coming. He said if I was not going to be more helpful in the investigation and willing to bring Law Enforcement into this and give the FTC and Government my email , the recipients information and fill out there forms, and provide them with any paperwork they deemed neccessary via computers and Rob, when I mentioned what the lady at Apple said, Stephen said That Didnt Matter it was now an investigation and if I didn’t do what he said he wasnt going to help me and I might as well just leave. This is a bit of an embarrassment Rob , though I was impressed with labeled parking for vets, unfortunately these staff members dropped the ball extending respect to merchandise issues. I will be calling the North Carolina Office on Monday as I now still have the 50 dollar gift card I purchased. I truly hope and hold fast that we may bring this matter to a prompt resolution.
    Vice Admiral Theodore Manna USN (ret)

  54. On December 5, 2018 I was shopping in your Lowe’s Store in Columbus GA to purchase a dyson vaccum cleaner. I was asked for a sales paper and the associate at the customer service desk handed me on and said that the sale ended that day. After waiting probably 20 minutes to have one brought down from stock I headed to the register to pay. The vacuum rung up for the original price $499.00 and the paper had it for $299.00 for the ball animal 2. The associate came to the register to override and said she didn’t know why it was ringing up, (same associate who gave me the paper and stated that the sale ended that day). She took it to another person (MOD) to look at , later came back with the sale ended on Nov 1. After showing it to me on the paper, myself nor the employees seen that, the print is so small at on the sales paper. Why say the sale ends today. I choose Lowes over Home Depot for a reason, customer service, availability, lowes card holder. I was asked if I still want it for the original price, I declined because of what I was told and no one thought it was a good reason to accommodate me. The MOD never even said sorry for the misunderstanding…no one except the cashier. Guess I need to reconsider what I have always thought about Lowes.

  55. I when To Lowes Today to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pulling on the doors, I followed the staff member to get my cart. When I came back inside Staff member Ashley started helping another customer after I waited for 10 minutes for a pick up order. I politely asked her if I could go? Ashley answered me NO with an attitude, and she asked the other client let me finish with him and I will continue to help you. After that she started going off on me about me trying to break the exit door. She told me in front other customers with an attitude saying I cant open the exit door, if you had broken the door I will have to pay $10,000.00 dollars, I told her I didn’t touch the door I just followed her employee, she keep repeating to me well if u break it u have to pay 10k, I keep telling her I didnt touched the door. I told her if she had a problem she need it to let her staff member know that not me and her answer was I not a manager.Them she keep accusing me of me trying to break the door. I told her well you should do your job and have a Cart there for my Items, thats why is called Pick-Up Service. I told her to check her security cameras. She blow me away with attitude and told me sign here and there is the exit.. Racist Staff member. I dont treat people for the way they look, because if that was the case I wouldn’t want to deal with someone who has a earring in their nose for customer service. Ashley needs to Learn not to falsely accuse Customers. Ashley keep yelling me about the door Non stopping. I felt ASHLEY was discriminating ma or prejudice against people of other races, I believed No body particular race is superior to another we all Humans. I’m taking my business to Home Depot.

  56. On the evening of Sunday, November 25th my family and I went to Lowe’s to take advantage of the extended Black Friday sales. We purchased a microwave oven, a glass top oven, Maytag washer/dryer with pedestals set and riding mower. We were told only the microwave was not in stock and, consequently, the items would all be delivered on Saturday, November 30th.
    My husband, eager to work on the yard, picked up the riding lawn mower prior to the 30th of November.
    On Saturday, November 30th, our washer was delivered. Nothing else. I called the store and was quickly connected to an associate in Appliances. I asked her why we had only received the washer when only the microwave was out of stock. During our 29 minutes she said she “saw” why the dryer had not been delivered but offered no explanation. She told me that everything would be delivered the following day. The next day, Sunday, December 1st, the pedestals were delivered and nothing else. On Wednesday, December 5th, our beautiful microwave and oven were delivered and installed. I work away from home during the week so when I came home early this morning and saw that the dryer had not been delivered I called the store. After 10 minutes on hold, Robert (appliance associate), took my call. I politely explained that I had been on hold for 10 minutes (2:16pm-2:26pm) and that I had a question about a delivery. He offered no apology and simply said, “okay”. I gave him the above information and he began to look into the matter. He explained that the dryer was now scheduled for delivery on Saturday, December 15th. I asked him why because we were told the item was in stock on the day we purchased it (11/25). He said he would look into it and placed me on hold for another 10 minutes or so. Thus, 29 minutes after my initial call Robert got back on the line and asked for my number so that I would not have to remain on hold. When we ended the call I called back to the store and asked for the store manager. A person identifying herself as Sara took my call. I asked if she was the store manager. She replied that she was “a” manager and that there was no store manager. I told her that I thought all stores had a store manager and she said that no, there were only service managers. She asked why I was calling and I politely explained that I was having a delivery issue and wanted to ensure that I was talking to a manager that could help resolve it. First, I explained that I had called a little earlier and was on hold for 10 minutes to which she offered no explanation or apology. I then explained everything above to which she said she would look into. I asked if she knew why we would be told an item was in stock and two weeks later it would still not be delivered. She replied she had no idea why we would be told that. I asked her why she would not have any idea as I believed that surely there was an explanation. She was not warm, friendly or apologetic in anyway and said she was not responsible for what the associate told us. I was very surprised and explained that when I was a manager I was responsible for the behavior of my subordinates. I told her that I was surprised to hear her say that and still she did not respond except to ask for my item number. As I began to sift through my receipts and paperwork she asked for my phone number. During our 12 minute call she explained that the dryer in stock was discovered to have been damaged and the remaining dryer was a floor model and they didn’t like to deliver those. I asked her why that had not been explained before and she said she did not know. I asked her if she thought our customer service was subpar and she offered that she would talk to the associate who should have communicated to us about why our deliveries were not made when we were told. I asked her if there was anything else. She replied, “Like what?” and I explained that I thought we should be offered an apology for the unexplained delays on our deliveries to which she asked, “Well, did you want us to deliver a damaged dryer?” I realized that she was unwilling to offer anything further in the way of apology or reassurance so I simply told her to have a pleasant day and hung up. I then got on-line to write this complaint.
    My first question? Am I unreasonable to expect an apology after being placed on hold for 10 minutes? It’s rare that I am on hold for that long but when it’s for a customer service call there is almost always an apology to which I gather to mean that it is understood that such a lengthy wait is not standard and effort would be made to not repeat.
    Also, was it unreasonable to expect to speak to a store manager? Sara’s tone was never friendly and at times, condescending. I do not know how long she has been a service manager but I would think she is better suited to handling issues behind the scenes and not in taking customer complaints. It was such a poor experience that while we have always preferred Lowe’s over Home Depot I am wondering if we should reconsider. One of the reasons we began to go to Lowe’s for everything first is because in our experience the customer service was consistently warmer and more helpful.

    We will wait to see how our complaint is addressed before making a decision on how to rate/review our most recent experience on Yelp and other review sites and whether Lowe’s will remain our home improvement store of choice.
    Thank you and Merry Christmas.

  57. I have a myLowes card. The number on the back of the card does not match the number on my account. I cannot edit the number. What can I do. I shop at Lowes often but cannot get my military discount which I have applied and been approved for.

  58. The Lowes in Warner Robins, Georgia 2704 Watson Blvd, Warner Robins, GA 31093 is absolutely the worst Lowes I’ve ever went to. The culture of laziness, employees never in their departments, customers on hold for over 30mins and no follow through and it starts and ends with the head, GM Joe Laboda and Chuck Schosser who really don’t care. I dare you to call and ask for millworks department or any department and see what happens. Nothing. Joe is never in the store. Disappointing. I will never shop this Lowes ever again. You should be ashamed.


  60. Lowes have the worst customer service. I don’t even know where to begin! In February of this year I decided to update my master bathroom and update the flooring in my Kitchen, living room, hallway and spare room. Well, it took 8 MONTHS to get one shower done (after three tries)! As if that wasn’t bad enough then about 3 months after getting our floors installed they started to warp. When someone finally came to look at them they took up a few planks and told us we had a leak,..there was mildew on the floor and it was wet, after getting a plumber and a roofer to look at the house we were told there was no leak. Lowes sent someone else who told use the reason the floor warped was because it was not installed properly…there should have been a moisture barrier installed before the floor were put in, because our home in on pier and beam! Mean while my granddaughter who lives with us has asthma and has been getting sick almost on a weekly basis and even almost got hospitalized due to her severe asthma due to the mildew triggering her asthma!!! On November 28th the original installers came back and took off all the flooring in the kitchen, living room and hallway….there was mildew all over the floors…my wife and I spent that whole weekend trying our best to clean the mildew sine my granddaughter has been so sick….this should have been done by LOWES since they were at fault for not having it installed properly in the first place. It is now December 11….two weeks later and still no one has come to look at this horrific mess! We can’t even put up a Christmas Tree. We have been loyal customers since 1996 using Lowes for every thing that has been updated on our homes of the last 22 years. How hard can it be to correct a problem that was caused by not installing these floor right!!!

  61. I had former employees, that have been fired and police reports made) were allowed to return stolen goods – My Material – for instore credit. after the police: Daniel Davis claimed to have sent return receipts to my cell but didn’t, and provided me with the instore credit card with balance of $310… that I cannot access bc returns require her driver’s license # which I have no way to access. I have attempted to address this situation with store management several times now… all eventually stating that they couldn’t help solve the situation for one reason or another and that I needed to call corporate office or try again at another time with different personell on duty… I have been robbed out of my material, the funding it was returned for, and even access to the instore credit card that was finally provided to me. Please tell me what my options are here and how to correct this situation!! I need to access the return receipts somehow to press charges and to know exact item #s Returned/Accounted For. instore
    card # – 600649174310112xxxx pin: xxxx

    Again, her name is Daniel Davis aka Danni Davis aka Angel Davis and her husband Mike Davis

    I have other issues to report on this matter, but cannot address them until being helped to access necessary documentation

  62. I went to Lowe’s in Glasgow ky did not receive any help had to get and load toilet,tub,and drywall myself I think I should get compensated for it

  63. I ordered a refrigerator online on Thanksgiving . The delivery date was scheduled for today Dec. 12th. So yesterday the (11th) we had our old refrigerator removed. When I called this morning to see what time it would be delivered I found out it wasn’t even at the store. It was at the distribution center and no one can tell me when it will be shipped from the distribution center to the store. It could be as long as 14 days. All it would have taken was for someone to tell me that it was going to be longer. Now I am in a mess with no refrigerator and no one can tell me anything. Everyone that I have talked to has been very nice but can’t give me any definite answers. Talk about lack of communication and no one seems to know what is going on. This will be my last big ticket item I buy from Lowes. I’m sure no one in corporate cares but this is problem that could easily be fixed.

  64. I am having a very hard time reaching someone in Accounts Payable. I am the Administrator for A GC in your Installer Program. Can someone please give me a call back @702-743-xxxx

  65. I purchased several appliances from Lowe’s on black Friday, 11/23/18. It has been a complete nightmare to get my appliances delivered and installed. I have experienced multiple delivery cancellations, vendor changes, and lack of communication from the Lowe’s store. The store in Pasadena, Texas seriously needs to be reviewed.The store managers do not communicate with the customer. It is really frustrating to wait almost a month for my appliances to get installed at an outrageous price!

  66. The delivery service XPO used in the Waldorf, MD area is unpredictable and unreliable. I waited for two days for a promised delivery. I had no phone updates from XPO. I would call for updates and received incorrect information. I have heard this complaint about XPO from many of Lowe’s customers. Would love to purchase more appliances but cannot afford to take off two days to sit at home with no pay like I just did last week.

  67. I’ve been a loyal Lowe’s customer for many many years, but after this experience I’m done with Lowe’s. My wife and I are having our kitchen renovated and needed to order some new kitchen appliances. We looked on the Lowe’s website and picked out the four appliances we liked. on 03 November 2018, we went to the store to order in person. The in store ordering process went very smooth. We set a delivery date of 21 November. On the 21st, the truck arrived as scheduled, but only had the dishwasher. After making a phone call, we were informed the Refrigerator, Gas Range and Over The Range Microwave would be delivered on 08 December. Since the contractors weren’t ready for the appliances yet, the 8th was acceptable. On the 7th we were informed that the appliances were not ready and would now be delivered the 13th, that date was also cancelled due to the appliances not ready, maybe they will be delivered on the 18th. The 18th is here and no appliances. After several phone calls, we are now finding out the new delivery date is 29 December. Of course after Christmas, so we have no way of having our family over for Christmas dinner, since we have no refrigerator or gas range to cook anything. Looks like Lowe’s is Mr Scrooge this year. I have contractors on hold that can’t finish the backsplash until the range and microwave are installed; an electrician is on hold to install the microwave, and a plumber is on hold to install the ice maker and water dispenser on the Refrigerator.

    All of this is totally unsatisfactory and there is no guarantee that the appliances will be delivered on the 29th either. Again, after being a loyal Lowe’s customer all these years, I’m done with them. Hopefully Home Depot is bettor.

  68. Update: Although I’m still not pleased with the whole ordeal, and not happy with Lowe’s, I want to commend two individuals at the Lowe’s Store in Fairfax, VA, Store #3274, Shana and BK. They both have been super helpful and professional in attempting to resolve the situation with the appliances I ordered on 03 November 2018. Not to long after I left the 1st feedback, about 4:00 PM EST, at 4:26 PM, Shana called back to say she was just about to arrange for an upgrade to the appliances we ordered, when the appliances we ordered just arrived in the store. She set up for a delivery this Thursday 20 December. Shana news was very welcome and saved our Christmas.

    As I said I would like to commend BK as well. I initially talked to BK on the 13th of December; she was very helpful in trying to track down the appliances and discovered they were in a warehouse in Michigan on the 10th and put on a truck on the 12th. She also e-mailed several people in the distribution change to let them know my situation and followed up with a phone call back to me on the 16th. She was also instrumental in saving our Christmas.

    Both of them deserved to be recognized by Lowe’s Leadership; the two of might have kept me from bolting to Home Depot.

  69. Have a problem that I REALLY tried to get to a live person today to discuss about a large lost rebate amount.. (1) spent over an hour trying to find a way a way to send a message on the internet and found there is no way to do this. I kept being sent to a recording, which isn’t going to help me. (2) Called the customer service # and waited several minutes (supposedly on hold) to get to a live voice. Meanwhile, was bombarded by advertising for various companies wanting you to press a number to respond to them. Finally hung up and tried again and when the recordings started (again) I pressed enough odd numbers to get to a live agent…..who said she had to switch me to that department (rebates). I emphatically asked if I would be speaking to a live person and was told, “yes”….guess what, was sent back to the recordings!! Why isn’t it just possible to send an e-mail to a department to get some service.? This is ridiculous!!!!!

  70. It is to my disappointment of the way Estero Florida Loews is so disappointing since the Manager Anthony has taken the position in this store. I remember him not familiar with product many times. It seems way less customer service and all the good Salespeople are no longer with the company. I also am disturbed that in plumbing I walked away from a very rude salesperson Todd and could smell very strongly alcohol. My profession is in law enforcement and can pick up this very easily and how could that be tolerated and I was told by other employees that has been for a long time. I will no longer frequent this Lowes due to the lack of enthusiasm that use to be In this store and so many I look for like in appliances David was tops, Rick Watters was a top go to manager. There were different people in Electric except thank goodness Ken is still there but your other electrical customer service employee named John is not helpful and says I am sorry I do not know what to tell you? You did have a young woman there Tina who was recommended by so many and knew the whole store and I am told they discharged her. In flooring you still have two top people Tony and Dan. I am sorry but my business cannot return to such unprofessionalism and it is not a pleasure to shop at that store any longer even though it is a most strategic location . Shopping in there the last experience you could hear chatter between associates of disarray and discomfort in this particular working environment. I have realtors and contractors that will be following me in the same choice of no longer shopping Lowes.

  71. I wanted to say that I had a great experience at Lowe’s in Westborough, MA, when buy my new washer machine. Meryl helped me, he is not a salesman, but, it was early in the morning (6AM) and the sales staff wasn’t in yet. He was great and very helpful. The delivery team was excellent as well and arrived within the time frame promised and a call was made shortly before arrival. If I have to buy an other appliance, I will buy from Lowe’s and I will also recommend Lowe’s to others. So a big thank you to your team.

  72. I went to the Stroudsburg PA Lowes and said I wanted gutters put on my shed and leaf guards put on my existing home. I was given an appointment when “Sal” would come to my house and give me an estimate. Cynthia from the store then called me to say I didn’t have an appointment and that the minimum cost of the job would be $800 because “Sal” had to drive there from Allentown. Sal then called me and said the minimum cost would be $1,800. He obviously didn’t want to be bothered with my smaller job (in my mind I was ready to pay $700). I use Lowes on a regular basis but this seems like a bad business practice. You shouldn’t use subs who pick and choose the jobs they want to do. I will now ask for an estimate from Home Depot. Thanks!

  73. grants wrecker equipment recovered a lowe’s truck almost turned over in ditch , mullins s.c. bill was sent 3 times since invoice date 10\17\18 out of florance s.c. store , sent to Verdell small @ mark lane . would you please help us get paid by lowes . thank you our number 843-423-xxxx , invoice 101718a

  74. I tried filling out an application for employment and when I listed my birthdate the pc replied date is unreasonable. My birthday is 09/29/1939 and i could go no further. Im sure you realize I cannot be denied because of age. This needs to be corrected at once.

  75. My ordeal with the Lowe’s store#1934 in Mt.Pocono ,PA began on May 18, 2018. I placed an order # 540842945 for an exterior door item#741053 and storm door item# 585293 installation included and with my military discount came to the total of $1,125.14 and as of today 1/5/19 8 months later; I still have not had the doors installed.
    I’ve been dealing with Brendan, Mike (manager) and Demetrius neither of which knows how to fulfill his position and properly follow through with his job specifications. They (Demetrius and Brendan) lack the basic skills of completing an order. Simple things like inputting correct measurements seems to allude them. The manager Mike has no care for the customers and cannot delegate or discipline his staff for jobs not done and dragging for over 8 months.
    On 6/25/18 the first set of doors arrived wrong size. A month and half later on 8/8/2018 I received a call from Demetrius to please come in to the the store and redo the order, new order was placed. (2nd order)
    On 8/22/18 the installer Dawn called to schedule an install date. Much to my dismay, September 7th was the next available date (4 months from original order).
    On 9/7/18 @11am I called Lowes after a no show install and was told install was cancelled because doors were the wrong size AGAIN!!!
    On 9/22/18 another order was submitted (3rd order). On 10/17/18 doors arrived at Lowes and a scheduled install was for 11/17/18.
    On 11/17/18 only the storm door was at Lowe’s, left message at corporate with complaint.
    On 11/20/18 another order for exterior door was put in (4th order). Doors came in December and was scheduled for install Jan 5 2019 (8 months later). Exterior door was finally installed but unfortunately to my horror and disappointment the door jam was broken. A new order was placed Again!! (5th order). Storm door not installed and now I’m told I have to wait another 6 weeks for the door.
    At this point, 8 months later and after 5 orders I am respectfully requesting a my doors to be installed FREE OF CHARGE and A FULL refund in the amount of $1,125.14 be put back on my credit card from original purchase in May of 2018 for all of my pain, suffering and inconveniences.

    I look forward to hearing from you to rectify this matter!

  76. 15 min breaks are denied to all cashiers yet the rest of the store receives them. FLSA states you can not give some and not others unless you offer compensation mgrs. at 2687 do not follow this guide discussed with each asm and was told it was not their responsibility or that they were not required to give 15 min breaks

  77. Ordered an item over the internet almost a month ago. Received a “Rate Item” from Lowes, search on Lowes.com, which shows the item was delivered. LIE! Item was never shipped what was charged. No one knew the procedure on how to notify the customer. Store Manager called me and asked, “you want to cancel an order”. WTH!!

  78. you have a military discount program but you neglected to include law enforcement who serve equally for our country. it would be appreciated if you would reconsider your policy.

  79. I was treated like a criminal at the New Hartford , NY store by the MOD, Jeremy, over a refund request for an online order that was incorrectly processed by a sister store. Jeremy was abrupt, callous and just about accused me of trying to pull a fast one. I am 66 years old and have never been treated so harshly. He refused to process the return and sent me back to the sister store where he even gave them a hard time over the phone. The Utica, NY store had two wonderful MODs on duty–Jennifer and Greg that eventually were able to give me my refund with respect. I have never seen such a three ring circus like this between stores in my life. Marvin Ellison has along way to go to fix things and should start by requiring a course in customer service and empathy—-not everyone is a thief and Jeremy should be ashamed of himself for his rude and accusatory demeanor. I think I am going to start dealing with the smaller local companies–they may be a little pricier but at least you get a smile and gratitude for your business.

  80. My husband and I bought an 18′ heavy duty trailer from Lowes in September of 2018. We paid almost $3,000.00 for it; and as of today we still do not have a title and cannot get license plates for it. It sits by our garage, and is of no use to us at all I have gotten the run around from the managers I have dealt with so, far, mainly Jessica in Texas City Lowes. Promises of a returned call, which never arrives. I am sick of this. DO NOT BUY ANY TRAILER FROM LOWES. My next step is my attorney.

  81. Lowes is the only store that will not return any Christmas item after 12/25. No signs posted regarding this nor is it on your receipt.

  82. Employee at Lowe’s store #2207 North Augusta, SC… I’d call her white-trash, but that would be an insult to A-shirt wearing trailer dwellers everywhere.
    I had very few items and decided to use the self-serve lane. I have a broken elbow. I was struggling to balance items and avoid shifting anything on my injured arm while scanning my items and running over my shopping list in my mind. I was almost done scanning and checked to make sure I had all the sandpaper needed. While scanning the first pack, I realized I had forgotten one last item. I started to ask the cashier (standing RIGHT BESIDE ME) and if I could leave everything for a minute while I got it. The distraction moved attention from the purse hanging on my hurt arm. The weight shifted, sending pain shooting up my arm and I dropped all three items I was holding in my other hand into the bag. This was 3 times the weight of 1 and the register would have stopped until it was right.
    Before the scale could even register, the cashier snatched up my items and took off, never said a thing or even bothered to look at me. I stood there while other customers stared at me, trying to figure out what had just happened. She was gone for several minutes and the register was screaming to place the item into the bag (NOT “BACK” in the bag)
    She returned shoving her finger in my direction, loudly accusing me of stealing $5 worth of sandpaper. (IF…IF I planned on placing my whole livelihood and reputation on the line by stealing something, do you think it would be a $5 pack of sandpaper?? Seriously.) She glared at me, looking like she was about to attack. I was actually afraid she was going to assault me. The old bitty shielded her badge so I can’t give you her name. The nice blonde lady she brought back with her stood between us with my items. I believe she could feel the forthcoming assault, and did what she could to diffuse the situation, but the damage was done. It was complete embarrassment.
    There is a respectful way to treat customers. “Did you realize you had more than one item?” or “You have to scan each item separately.” or even, “I need to ask my manager about that item. I’ll be right back”
    Her judgmental, abrupt, redneck attitude was uncalled-for. People do not deserve this treatment, especially when our presence in your store is paying your salary!

  83. To whom it may concern, I have been a loyal customer of store #0318 since it opened and will continue to be however after buying a new washer on 1-13-19 we were totally dissatisfied with performance. after contacting store and deciding on a more expensive washer I was informed I will not receive credit for unsatisfactory model until it is at the store after returning from my house. this means I paid for new washer today(1-19-19) then can’t get 330.00 credit difference until new washer is delivered on 1-30-19. I do not feel I should be out over 300 dollars for two weeks. credit should happen when I paid for new washer.this is not right and I am very very unhappy about it. thank you, William Bartmess

  84. Hello Sir or Madam
    Back in August 11 2018 I purchase 10K in kitchen cabinets at Lowes in Farmingdale New York. At first Barbara Talbot for got to put the order in. It took three weeks to realize that the order that was paid for never was submitted to Kraft Maid. The cabinet I ordered were the BONSAI color. Barbara for got to mention that there might be a different in colors from the catalog to the actual small sample that she provide. 6 weeks later the cabinets were deliver and most of the cabinets came in damage, most doors had to be replace along with the pantry cabinets and the 6” cabinets the 90” panels , missing crown molding damage toe kicks and missing screws. at one point the representative show to my home to place blame on myself and my wife. VER UNPROFFESIONAL. To this day this problem hasn’t been resolved. The store manager was no help in resolving the color except he blames me for Kraft Maid screw up. I either want a portin of my money back a full refund or I will escalate this matter to the court system and it will cost you money to get and Attorney involve, My second matter was with Lowes in Bayshore New York, I purchase 3200.00 in appliances to find out during delivery the refrigerator and microwave came in damage and the replace microwave also came in damage and on to of that they cancel the second refrigerator without me being informed. Theresa Davies the delivery manager was not help and insulted us with her B.S offer to keep the damage refrigerator. Now the store manager Les Seaman was nice to deal with but he also was no help. I should have been credited a portion of the money considering I had to take off from work twice and lost money. I need to know what Lowes will do Otherwise I will filed a complaint with district court for lost time and stress as well as to no resolution with both kitchen cabinets and appliances.

  85. I went to the Lowes store in Belle Vernon Pennsylvania on December 8 2018 to set up for their garage door installation department to come out and measure for a new garage door, I was told I would be contacted within 48 hours, on December 19th I still had not had a phone call (this was not the first time the installation crew dropped the ball, in October I purchased new storm doors and never received a call from them, I than contacted an outside contractor to do the work), so on December 19th I contacted the 800 they gave me and talked to a lady about the installation crew and then she put me on hold for 20 minutes and got back on the phone to tell me that I would definately be contacted the next day, which I was not. I had all intentions of going to Lowes to get my money back for the installation crew to come out and I was finally contacted on January 2nd and then the guy came out on January 10th to measure, he told me he would put the information into the system and I would be contacted within a few days by Lowes. On January 17th I called and spoke to Chris the manager at the Belle Vernon Store and he told me he would look into it and I would have a call back from either himself or his sales manager within 24 hours. So here I am 5 days later writing this complaint. I will be calling Lowes Corporate as well to speak to an individual and I will be going to the store to get my $35.00 back and this will be the last time I step foot in their store for anything, it will now be Home Depot that gets my business.

  86. please call lowes and tell them to sell me the tin building for 270.00 as i bought my first building from them 863-701-9800 the demo has been setting there for 4 years lowes also included the floor too please e mail me and let me know what you are going to do as i do all my shopping at lowes

  87. Very disappointed with Lowes in Victoria, Tx. We are Senior Citizens that live 25 miles from this store. We ordered a sewer pump on line (through the store) and had it delivered to our home. We received it and installed it but have trouble with it. We reported it to the local Lowes and their personnel told us we had to bring the whole pump into the store but the manufacturer told us just to take in the cord. We finally were able to speak to store mgr. and he issued us a refund on a In-Store credit card and told us we could use this to order another pump on-line. Take note that we had paid cash for the first pump and had already installed it. Well, when I tried to order another pump on-line the store credit card was not accepted. So that means that we have to shell out another $300.00 and we are on a fixed income. We just do not have money lying around. We do have $300 In-Store Credit Card but the store does not have the pump that we need. We have been doing business with this store as long as they have been in Victoria, Tx. They apparently do not value their long time customers. SHAME!

  88. I have been trying to be reimbursement for extended warranty services from Lowes. They repeatedly sent the reimbursements to the wrong address and I can not get anyone to call me back and help me.

  89. Why does the manager at Lowes Quincy insist their staff to work pallets with the temperature is ZERO and windchill is -12. This employee is subject to frostbite in 5 minutes! Does Lowes really want a lawsuit over this stupid decision?

  90. My mother (age 81) and I went to Lowes yesterday to look at items and make a apt for a bathroom remodel. We arrives approx. 10:45 am and choose items we liked, wanting to spend approx. 15,000 and made an appt with the design team at the BURBANK Store ( Hailey took our information and made the appointment for 5:30 that day. When I returned to the store at 5:30 pm, they wasn’t anyone in the design center, I found a man to locate “Michael” whom my appointment was with – I arrived 10 minutes early at 5:35 pm, he finally stopped talking with a co-worker and looked up. He then acknowledged my name and appointment in his book. I started to show him the tile and then another women walked up, said she had an appointment as well. This was at 5:45 pm – he started talking to her, ignoring me and told me he couldn’t help me. He said he was booked and I was just standing there, this was 15 minutes into my appointment. I then asked if he was going to help me – he said no, I could leave….. He was very rude and dis-respectful, he didn’t offer any solution at all, I was there on time and was left standing there, it was horrible. I have never been treated so badly. So un-acceptable. Luckily for me, I didn’t bring my mother back with me to watch this. Michael needs customer service training and more………


  92. The details of complaint will be included in a letter addressed to Lowes Ex. Team. My experience related to a kitchen project at the Bartonsville PA store is to involved to include here. Suffice it to say I wish I had gone elsewhere to purchase the products and have them installed.

  93. I Byron Thomas has been installing for Lowes for over 20 years. I am having a situation with an install for store 2203 to make a long story short a manager told me to install a floor even when I told him that there were problems.The original problem was not moisture. Now the store is holding me accountable and I need help. The more it goes the more they put on me. I have never had this problem. I try talking to Roy Henry but he makes me feel like I don’t know anything. I tried working with store and Roy. I pulled up original floor and was going to install new floor even though we were not at fault all in good faith with store . Now I pulled up floor I found the problem is High moisture. I have emails I would like someone to read between myself and the store. Now they want me to pay labor to put moisture barrier throughout the whole house.

  94. Dear Raul Garcia

    Thank you for your interest in the position of Unload Associate- PT- Sun – Thurs evenings, Job ID# 1520497BR at location 1791, S.W. Tucson, AZ. We sincerely appreciate your interest in career opportunities with Lowe’s. At this time, we have decided to proceed with other candidates.

    This 60 year old, Hispanic, Marine Corps veteran, and retired Federal Law Enforcement Agent thank you.

  95. I went to lowes to purchase vertical blinds there was no one there to cut the blind. I asked a sales person he proceeded to call someone on the phone but no one came I spoke to another sales person who also was not able to help me. I went to the customer service desk that sales person said she would call someone she didn’t. I found another sales person and ask for the manager she called the manager and he finally got back to her by phone he never came ou to speak to me and said the person in the paint department would help me. I went to the paint department and no one was there. I finally found the person from the paint department and he did not know how to use the machine to cut the blind. I finally gave up after about an hour and a half and left you store on Oakland Park Blvd in Oakland Park Fl. without the blinds I was intending to buy. I will be hard pressed to visit your store again as the quality of assistance is nil.

  96. I have been a loyal Lowe’s customer for over a decade. So much so that when I retired, I got a part-time job at Lowes and worked there for 2 1/2 years. Over the past 5 years, I have purchased carpeting, vinyl plank flooring, kitchen appliance suite, many light fixtures, toilets, washer/dryer, closet organization kits, outdoor furniture set, fencing, wood/hardware for 4 barn doors, furniture, paint and so many minor projects that I cannot name them all. Last summer, I decided to go forward with new stone kitchen counters. I found a nationwide stone brand and color that I liked at Home Depot but Lowe’s did not have it. I compromised as I trusted Lowe’s. On September 1st, I selected a granite and signed the contract. After 2-3 weeks, someone came to template my counter tops and said there would need to be a seam in the middle of my sink… the granite I chose was fragile. This was not acceptable so I had to choose a different stone. The gentleman had let me take a picture of the list which identified which stone was considered fragile. I chose one not on the list as fragile. It turns out it was. I chose another…. again it turned out to be fragile. I had to go to a lower cost material which turned out to be higher as it was not on sale. However the lower cost granite would not have to have a seam. Additionally, I paid for 6 square feet more as to not have a seam on the L shaped smaller counter top. After a few weeks, the counters were here! The gentlemen did a good job installing. They left the box for the new faucet (also bought at Lowes) on the counter top after they tested the hole cut for the faucet to make sure it was good. The box happened to be sitting on top of a huge ‘crack’. I did not see it until after the plumber completed the faucet install and I was cleaning and placing everything back in place.
    Here was a diagonal crack across the L shape counter top that I paid for 6 extra square feet not to have a seam. I took picture for Stone Central and for Lowes. The Stone Central agent came out a few weeks later and said it was a fissure. Another several weeks and the Cosentino Reg came out and said yes it was a fissure but in a very bad location and he would file a claim. That was on November 20th. The Lowes Rep said it would take 6-8 weeks. I had to email for status reports. The last one is that the claim was rejected and resubmitted. I am still waiting.
    Believe me, none of you would want this counter top with the ‘fissure’ going from the wall diagonally to the front of the counter top.
    With all the work that Lowes gives to these vendors, I would have thought you had some consideration for your customer’s satisfaction. I trusted Lowe’s to do a good job and I feel angry. I acted in good faith. I wish I would have gone to a local company / a local contractor that would not have let something like this happen.
    I paid a lot for these counter tops. I have been patient for a resolution. If something satisfaction is not reached, I will never buy another thing from Lowes.
    Several people have been in my home and have seen this counter top. They continue to ask if Lowes has replaced it as yet. Sadly the answer is NO. I still protect Lowes saying I am sure things will work out. But I don’t trust that feeling anymore.
    Please look into this and resolve this issue.

    Kathy Howard

  97. I purchased a quartz countertop from Suzie in cabinets/countertops at the Casa Grande LOWES store. I also purchased 2 bathroom sinks and two faucets. Suzie stated LOWES does not do the plumbing but they can refer a plumber which she did. The plumber arrived and was attempted to install said items for about six hours unsuccessfully. He claimed the one sink the hole was cut oblong and thats why it is leaking. He also placed the riser that comes with the faucet on one sink and not the other. I asked him why and he said when he used it and it leaked. This is laughable. It still leaked without it and he said the hole cut by LOWES installer was cut improperly so he has to find another washer. He left and said he will return in two days. After he left I found the other sink leaked as well. I called him and left a message explaining the situation. I have not heard from him yet. I believe Lowes representative, Suzie, referred this plumber thereby assuming some legal liability. I called Lowes in Casa Grande detailing what occured, and the Manager stated it was between The plumber and myself. I stated to her that Suzie acted as Lowes agent when she referred this plumber and there is a legal liability. My phone # is 520-836-xxxx please contact me and let me know how you want to pursue this matter!!!

  98. I am contacting you all to let you know your Lafollette Store has managers and salespeople that just cannot tell the truth to customers.I have been since Thursday trying to get doors delivered to me and still don’t have my doors. Even went to the store in person today 03/02/2019 and talked to your store manager Andrew and even talked to a young man name Jimmy I believe he is the delivery manager and was told I would have some of my doors today 03/02/2019 and here it is 7:30 my time and still have no doors. I have already paid 1893.00 plus deliver fee for these doors I tell you this is not a way to run a business. If I can’t be told the truth then don’t tell me nothing.

  99. Hello my name is Angelica Cazarez, I would like to speak with who is in charge of making changes on a hiring process. I am a former employee for who’s career ended in early 2018. Please if I could get a reply back. Thank you


  101. Princeton WV store extremely poor customer service. Purchased new refrigerator, dishwasher, range and range hood on 2-22-19 was told they had to order the dishwasher and they could deliver on 3-2-19. I spoke with the delivery dept on 3-1-19 and everything was there and they would bring it the next day. I waited at home for my delivery which never came nor did I get a call. I called them at 2:30 that day and was now told that someone was supposed to call me that they now didn’t have my refrigerator which was there the day before and that they would have to order one. I was called on 3/8/19 and told that the refrigerator would be in that day and they could deliver on Monday the 11. I arranged once again to have someone at home to let them In and so at 11AM I had not received a phone call so I called and now am told no dishwasher. I received no apologies or trying to help me out at all. I requested a full refund and will now go elsewhere with my business.

  102. ordered a rear entry door exterior

    I ordered a custom made rear entry door and a screen door and paid to have them both installed.The order was placed in December of 2018.They whereto be installed in February of 2019.when the installer arrived with the doors in February the order was wrong!Instead of a rear door they had
    a custom made door for the front of the house.The doors were returned and i contacted loew’ and spoke with a manager who took responsibility and sent a person to take new measurements about a week afterwards.March 20,2019 I contacted Lowe’s to inquire about items in question and was transferred more than once and then the phone was hung up.I then contacted customer support and their efforts to resolve the issues were met with the same confusion. I still want the doors but i do not believe i should have to pay to have them installed considering all that has transpired to date and i’ma long time loyal customer. if this can not be resolved to my satisfaction I would like a full refund

  103. I have been with Lowe’s for well over a decade and spent over $60000. At their store in Salem they suggested I open a commercial account. I did at their request. I have an Advantage card with over $10000 limit. Never late and up-to-date. But Lowe’s on my commercial account got the wrong address and I never received a bill although I went to the store many times asking what is going on. After 6 hours on the phone I can not get Lowe’s to take the account out of collections and let me pay on the commercial account. Soon as I get the chance to pay the accounts off I will never shop there again. No customer loyalty at all.

  104. Yes I work for Lowe’s for 5 years and would like to know how my hours are given to seasonal works. That’s why people leave. When your Hitler they tell 20 -25 hrs. It’s not fair

  105. Currently getting new siding done on my house as well as gutters and shutters. Work thus fourth has been satisfactory but the logistics of getting the work done has been horrific. There is no communication with the different entities doing the jobs. The project coordinators don’t communicate with the contractors or customers. I would not recommend Lowes to do another job for me or anyone I know because the process is too overwhelming. Why are these other people involved if they don’t know what’s going on.

  106. In Dec. 2018 I bought a Relia-Built patio door from your Lowe’s store in Hatfield, PA. I was having it installed as a surprise to my husband. In January it was installed by Lowe’s installation crew. The installation was fine until my husband noticed that the screen door had no “female” counterpart to hook into. There was a latch on the screen door but not the frame. By this time it was February and very windy at times and would blow the screen open.

    I called the installer directly and asked if he would come out and look at this. He told me that this situation was impossible and that there was no latch. Basically I didn’t know what I was talking about. So my husband and I went to the Lowe’s store, checked out the Relia-Built patio door that was exactly like ours and it DID have a latch!

    I explained to the person working there, Scott, and he said to call the Installation number. I did this 2 times. No one ever called me back.

    I call the store and speak to Scott who assures me that they will order the part and once in they would arrange the installation. Now 2 weeks later, I call back to the store. The phone rang endlessly and no answer. The operator came back on and told me that she was told that they were on break and would not be answering the phone until 3pm.

    When Scott called me back he said once again that the part was on order and he was going to check on why it is so late in being delivered.

    In the meantime, it is April, very windy. What am I supposed to do if the wind damages the screen door? It’s been 4 months and no one wasn’t to seem to help. Where is Customer Service? I think they all need a refresher course.

    Anything you can do to speed this along would be helpful.