Comments on: Lowes Headquarters

By: Melinda Rolland

Melinda Rolland — Wed, 14 Jun 2023 20:13:38 +0000

We purchased a Weber propane gas grill 5/11/2019 with a 10 year warranty (through weber) Last week the hose and regulator went bad and after searching for the exact part and not finding it, we called weber. After an hour and a half discussion with pictures, weber determined that the grill had been modified from a natural gas to a liquid propane grill… this grill was sold to us assembled and as a propane grill ! (We do not have gas out where we live) we would’ve never bought that grill had we known – now a perfectly great grill is non- functioning due to an inability to find the correct part. Either Lowe’s changed it over to sell it as a propane grill or they sold a returned grill that someone else had altered Either way, we are out $500 because of something out of our hands! After contacting the manager at the Broken Arrow, OK lowes – he says there is nothing they can do since it’s been 4 years… I am so frustrated that lowes is not taking responsibility and offering SOMETHING!!

By: Evette Hodges

Evette Hodges — Thu, 08 Jun 2023 15:39:33 +0000

I order to have a fence install back March it is now June and my installation has not been completed. I am very upset and disappointed in the service that Lowes provided. although you are using sub contractors they still work and represents Lowes
I don’t like to complain or have to write out or email complaints this is ridiculous all the hoops that I have to jump through to get a job completed that has been paid in full for months. I will do my best to never shop at Lowes again if it means paying a few extra dollars I will do that in order to get good service this is the worst service I have dealt with.

By: Susan Keim

Susan Keim — Wed, 24 May 2023 19:38:58 +0000

I want to escalate my problems with a $4300. order and the lack of customer service and the responses. I don’t want the general customer service contacts. I want someone who cares about the reputation of Lowe’s.

By: Anonymous

Anonymous — Tue, 17 Jan 2023 21:40:41 +0000

what would it take to get fair treatment in lowes things are getting out of hand

By: Remy

Remy — Sun, 15 Jan 2023 17:28:19 +0000

I have to report a fraud!
The amount is over $20,000 and I’m trying to heheh ahold of someone that handles this situation

By: Roy Bailey

Roy Bailey — Fri, 09 Dec 2022 18:37:09 +0000

Last August (2022) I bought three gallons of deck sealant- $45.98. (I already had one gallon left over from 2020.) At that time, August, I knew I wanted to reseal my deck but I had to wait for the right weather window to complete the work- so many weeks of dry weather plus so many dry days to cure. I did this only last month. I ended up with an extra unopened gallon. I tried to return it and was told I only had 90 days to return it. Since this was for an outdoor project requiring certain conditions, I thought this was unreasonable. It was as if Lowes sold me something and then said, “You have 90 days to complete this job if you want a refund and the clock is ticking!” The clerk, Cassie McElwain, was very nice about it called an asst manager, Jeremy (he wouldn’t give me his last name.) Jeremy reiterated Cassie’s explanation of your return policy (of which I had no idea) and offered store credit. By this time I was getting pretty upset. In my frustration I used a regrettable word, not directed at anyone, mind you, just in general. At that point Jeremy rescinded his store credit offer and asked me to leave. I did but immediately returned to get Cassie’s name and his. Which he did not give. I then left again.

I understand product shelf-life, but that doesn’t figure into this as the gallon (see above) I bought in 2020 was still just fine.
I have been loyal Lowes customer since you opened this store and don’t really want to go elsewhere, but I think, in this case, Lowes is “letting a nickel stand in the way of a dollar”. I had spent the morning shopping your site for a gas generator, found one I liked and was prepared to buy it on this visit. This spring I am buying a refrigerator and would probably have bought it at Lowes.
This whole experience has left a bad taste in my mouth toward Lowes and I will be buying my generator and fridge, and all other home improvement products, elsewhere. All over a lousy $46.

By: Craig Linnell

Craig Linnell — Fri, 02 Dec 2022 17:12:10 +0000

I just canceled my Lowes Credit Card due to incompetence at Synchrony. I spent over $70,000 this past year in home improvements in Utah and Michigan and will strictly use Home Depot and Menards moving forward. Very sure I am not the only customer that you are losing business from due to your third party vendor.

By: Jeff Bondurant

Jeff Bondurant — Wed, 30 Nov 2022 23:59:25 +0000

Good evening. I am sending this note to someone that might care about my recent experience at the Lowes at 975 Beachway dr. in Indianapolis Indiana. This Lowes is a terrible place to shop. It’s dirty and uncharacteristic of most lowes in the area. The bathroom was missing a toilet seat, broken toilet paper holder and the soap dispenser was torn off the wall, laying in the floor. Unfriendly staff and most people seem to not care about customer service. Lowes management needs to do better at this store and clean up their act. I once worked at this store in the early 200’s and it was much different. Please look into the mess that this store has become. Please reach out to me if you want to discuss further. Thank you! Jeff Bondurant 317-694-xxxx

By: James beauchamp

James beauchamp — Sat, 26 Nov 2022 20:11:16 +0000

FedEx Tracking #278732660363 is my tracking number I ordered back in Sept and still waiting ..please help I need my rock thank you karen

By: Judy Cene

Judy Cene — Thu, 10 Nov 2022 16:06:46 +0000

I had a confirmation for 2 interviews on the same day. No one showed to interview me. No courtesy call. No follow up excuse. I just sat in the back office, by my self. Lowe’s in Stuart Fl. My interviewer was James Wells 11/8 at 9:30 and 10:30. Lina tried to contact him… he met answered her calls. This is very unprofessional. Other cashiers say we really need workers, people just stop showing up, with leaders like this, what do you expect! I’m very discouraged and disappointed in this company