Activation and Balance Check is a website that is used to manage prepaid gift cards issued by MetaBank, including American Express, Discover, MasterCard, Visa and T-Mobile Value Cards. The website itself is operated by Blackhawk Network, Inc. and can be used to activate and manage your prepaid cards, and to perform balance enquiries online. Activation. Activation Required:

If you have just received your card, then please be advised tat you need to activate your card online before you can use it.

To activate your prepaid card or gift card, go to the activation page, or homepage, where you should see two forms:

  1. Using the form on the right hand side of the page, which is labelled ‘Activate Card / Sign In With Your Card Number’, enter your card details, such as the card number, expiration data and security code.
  2. Click on “Im not a Robot” and solve the image “Capcha” pop-up.
  3. Then click ‘Log In’. activation required
Full out all the boxes on the right hand side of the screen to activat your new prepaid card.

You should then be directed to the ‘Create Profile’ page, where you will be able to fill out your personal information, including your name, username, password and email address. Your password must be at least eight characters long and should include at least one upper case letter, lower case letter, number and special character (@!#$%*&).

Once you have entered all of the requested information, click on the ‘Create Profile’ button at the bottom of the form. An email will then be sent to the address you provided, confirming your card activation. – How Do I Log In?

First-time users can log in to their account by using the card number and three-digit security code written on their prepaid card. This can be done by following the instructions in the activation section above, and involves using the form on the right hand side of the homepage.

For returning users, go to the homepage at and use the form on the left side of the page instead. Here, you will need to enter the username and password you chose during your initial registration. These need to be entered exactly as they were on the sign up form. Then, click on ‘Log In’ and you should be taken to your account.

How to Create your Myprepaidcenter Profile.

If you are having problems creating a profile, then follow these simply instructions to create your account:

  1. Begin by going to
  2. Enter your name and cardholder information.
  3. Choose a Myprepaidcenter Username and enter your Email address.
  4. Choose a security question and submit the answer.
  5. Enter a password and confirmation.
  6. Choose your prefered alert notification language (English, Spanish, or French).
  7. Tick the “Im Not a Robot” box.
  8. Click on “Create Profile”. Login Problems.

If you are experiencing problems when attempting to log in using your card number, try the following solutions:

1. Double check that you have entered the card number and security code properly, looking out for any typing errors. Try entering them again and make sure you are entering the card number without the spaces.

2. Try logging in using a different web browser, or a different device. You might also try clearing your browser data, or updating your browser to the latest version. This can often solve login problems.

3. Check the expiration date on your card. Most prepaid cards expire after 12 months and if your card has expired, you will be unable to log in to use the service.

Alternatively, if you are experiencing problems when attempting to log in with a username and password:

1. Double check that you have entered your username and password properly, looking out for any typing errors.

2. Remember that your password is case sensitive. Ensure you have entered it precisely as you did during the sign up. You may also want to check to make sure CAPS LOCK is turned off on your keyboard.

3. Try logging in using a different browser or device. Alternatively, try updating your browser to the latest version and clearing your browsing data before attempting to log in again.

If you continue to experience problems, call the toll free number written on the back of your prepaid card.

How Do I Check My Prepaid Card Balance?

To check your card balance on the website, go to the homepage at and log in using either your username and password on the left hand side, or your card number and security code on the right side of the screen. Once you have access to your account, click on ‘Balance’ and the information should be displayed.

Alternatively, if you would prefer to check your balance over the phone, you can do so by calling the toll free number written on the back of the card. When prompted, simply select the “Check Balance” option.

Which Stores Will Accept My Prepaid Card?

Prepaid Visa cards can be used at a wide range of stores, restaurants or other retailers. However, it is important to understand that some retailers may only accept the card in store, or online, while others will allow you to use it either way. You can read a full list of the establishments that will accept your card by clicking here. Contact Information.

If you need to get in touch with the customer service department, the main number to call is: 1-888-900-2347. This is a toll free number, which is available 24-hours a day, seven days a week. It is primarily aimed at American Express card holders, with separate numbers set up for a variety of other card types.

Discover card holders should call: 1-888-842-0336 (US), or 801-744-9918 (rest of the world).

Visa card holders should call: 1-877-610-1075 (US and Canada), or 801-214-8892 (rest of the world).

MasterCard holders should call: 1-888-371-2109 (US and Canada), or 339-234-6415 (rest of the world).

If your card is either lost or stolen, the number to call is: 1-877-227-0956.

Myprepaidcenter Frequently Asked Questions.

Can I see a list of my transactions?

You can view your most recent transactions by logging in to your account in the usual way, and then clicking on the option labelled ‘My Cards’. A summary should then be available.

What happens if I lose my card?

If your card is either lost or stolen, you should call the helpline on: 1-877-227-0956. You will then be able to request a replacement, with the first replacement being free. Your existing balance will then be transferred to the new card. However, you should note that the existing balance will be taken from the point at which you make the call.

What should I do if the card does not work?

The first thing to check is that you are using your prepaid card at a valid store. You should also keep up-to-date with your card balance at all times, so that you do not try to spend money you do not have. If you are given an option, choose ‘credit’ instead of ‘debit’. If you continue to experience issues, please call the number on the back of the card.

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35 Customer Complaints for Activation and Balance Check.
Ask a question, share a comment, review or complaint for Activation and Balance Check, here.

  1. Hi,
    I am in the state of Illinois that prohibit expiration on rebates and gift card. I need a replacement card.
    to replace my expired card. Your automated phone states it is an invalid number… Please me get a replacement card

  2. I received a card from Florida Blue for $300. but when I try to activate it, the registration continues to state that the date is invalid. I am entering the date on the front of the card. Can I get a replacement or can I activate another way?

  3. Hi When I go in to activate my prepaid gift card it says my deactive date is wrong & I have tryed many times with the same results.
    Thanks John Jackart


  5. We received a gift card for$40 last year for tires we bought at Fountain Tire. After we purchased the tires we waited 2 months before contacting the tire company about not receiving the card. It took another month to get it and then Covid happened. We put the card away for later use thinking gift cards never expire. Went to use it last week and it has expired. Is there any way we can get this card reloaded? It is my understanding that gift cards never expire. We received it as a gift from Fountain Tire for purchasing 4 of their tires.

  6. you sent me a prepaid card from smith and Wesson and none of your websites will link for activation why did you send this if you can’t get on site to activate

  7. My Mastercard MyHealthpath reward card expired 9/20 and I still have $26.56 left. I would like another card issued since it says “funds do not expire”. Because of Covid I have not gotten out much. I’m 71 years old.

  8. Cannot fill out application to activate the Kohl’s Visa Prepaid Card I just received as a rebate. Expires June 2021

  9. I received the card from synchrony in the mail as a $100 visa reward for signing up for a synchrony account to buy furniture in Akron. I said the card in my bathroom didn’t touch it for a couple of weeks until I decided I wanted to use $100 to buy a chair at the same place when I tried to use it I couldn’t activate it it wouldn’t work at the store and a synchrony customer person said it’s already been used! It’s never been out of my sight that’s only possible if someone did it before they put the card in the mail in fact the person at synchrony said it was put onto someone’s PayPal account!! I never got to use my card I’m very upset I expect us to go to a dispute resolution department I sign up for that account thinking I would get a reward card

  10. I am trying to activate the rebate card I received in the mail and it keeps telling me the expiration date is invalid. I am entering the date on the front of the card and it won’t accept that date. How do I get this card activated?

  11. JCPenney sent me 2 rebates using prepaid VISA cards. Not able to activate even though I followed the instructions. What’s up?

  12. I have tried numerous times (15-20) since last Tuesday to activate my $400 rewards card from Spire Gas. Once I enter card#, exp date, sec. code and click on correct image to veryify, I get a message at bottom of page saying activation failed, try again. I keep trying with same result. I have called 888-371-2109 many times and entered same info and keep getting message they are experiencing technical difficulty, try again.

  13. I recently participated in an online business marketing survey and received two Home Depot giftcards that expired in 01/20. How do I get these replaced with a current.

  14. I can’t activate my card. I tried to log on all your web site but it won’t let me go thought. I will not get on face book or other website. I don’t have a phone number to call you

  15. i can not activate either card, online or by phone. i would like some answers please. $100 total from buying tires.

  16. I received my prepaid visa card in the mail today and cannot activate it. I tried via your website and phone. It says “unable to process your information” . I tired several times. Please advise, and let me know how I activate my card for use.

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