Activation and Balance Check is a website that is used to manage prepaid gift cards issued by MetaBank, including American Express, Discover, MasterCard, Visa and T-Mobile Value Cards. The website itself is operated by Blackhawk Network, Inc. and can be used to activate and manage your prepaid cards, and to perform balance enquiries online. Activation. Activation Required:

If you have just received your card, then please be advised tat you need to activate your card online before you can use it.

To activate your prepaid card or gift card, go to the activation page, or homepage, where you should see two forms:

  1. Using the form on the right hand side of the page, which is labelled ‘Activate Card / Sign In With Your Card Number’, enter your card details, such as the card number, expiration data and security code.
  2. Click on “Im not a Robot” and solve the image “Capcha” pop-up.
  3. Then click ‘Log In’. activation required
Full out all the boxes on the right hand side of the screen to activat your new prepaid card.

You should then be directed to the ‘Create Profile’ page, where you will be able to fill out your personal information, including your name, username, password and email address. Your password must be at least eight characters long and should include at least one upper case letter, lower case letter, number and special character (@!#$%*&).

Once you have entered all of the requested information, click on the ‘Create Profile’ button at the bottom of the form. An email will then be sent to the address you provided, confirming your card activation. – How Do I Log In?

First-time users can log in to their account by using the card number and three-digit security code written on their prepaid card. This can be done by following the instructions in the activation section above, and involves using the form on the right hand side of the homepage.

For returning users, go to the homepage at and use the form on the left side of the page instead. Here, you will need to enter the username and password you chose during your initial registration. These need to be entered exactly as they were on the sign up form. Then, click on ‘Log In’ and you should be taken to your account.

How to Create your Myprepaidcenter Profile.

If you are having problems creating a profile, then follow these simply instructions to create your account:

  1. Begin by going to
  2. Enter your name and cardholder information.
  3. Choose a Myprepaidcenter Username and enter your Email address.
  4. Choose a security question and submit the answer.
  5. Enter a password and confirmation.
  6. Choose your prefered alert notification language (English, Spanish, or French).
  7. Tick the “Im Not a Robot” box.
  8. Click on “Create Profile”. Login Problems.

If you are experiencing problems when attempting to log in using your card number, try the following solutions:

1. Double check that you have entered the card number and security code properly, looking out for any typing errors. Try entering them again and make sure you are entering the card number without the spaces.

2. Try logging in using a different web browser, or a different device. You might also try clearing your browser data, or updating your browser to the latest version. This can often solve login problems.

3. Check the expiration date on your card. Most prepaid cards expire after 12 months and if your card has expired, you will be unable to log in to use the service.

Alternatively, if you are experiencing problems when attempting to log in with a username and password:

1. Double check that you have entered your username and password properly, looking out for any typing errors.

2. Remember that your password is case sensitive. Ensure you have entered it precisely as you did during the sign up. You may also want to check to make sure CAPS LOCK is turned off on your keyboard.

3. Try logging in using a different browser or device. Alternatively, try updating your browser to the latest version and clearing your browsing data before attempting to log in again.

If you continue to experience problems, call the toll free number written on the back of your prepaid card.

How Do I Check My Prepaid Card Balance?

To check your card balance on the website, go to the homepage at and log in using either your username and password on the left hand side, or your card number and security code on the right side of the screen. Once you have access to your account, click on ‘Balance’ and the information should be displayed.

Alternatively, if you would prefer to check your balance over the phone, you can do so by calling the toll free number written on the back of the card. When prompted, simply select the “Check Balance” option.

Which Stores Will Accept My Prepaid Card?

Prepaid Visa cards can be used at a wide range of stores, restaurants or other retailers. However, it is important to understand that some retailers may only accept the card in store, or online, while others will allow you to use it either way. You can read a full list of the establishments that will accept your card by clicking here. Contact Information.

If you need to get in touch with the customer service department, the main number to call is: 1-888-900-2347. This is a toll free number, which is available 24-hours a day, seven days a week. It is primarily aimed at American Express card holders, with separate numbers set up for a variety of other card types.

Discover card holders should call: 1-888-842-0336 (US), or 801-744-9918 (rest of the world).

Visa card holders should call: 1-877-610-1075 (US and Canada), or 801-214-8892 (rest of the world).

MasterCard holders should call: 1-888-371-2109 (US and Canada), or 339-234-6415 (rest of the world).

If your card is either lost or stolen, the number to call is: 1-877-227-0956.

Myprepaidcenter Frequently Asked Questions.

Can I see a list of my transactions?

You can view your most recent transactions by logging in to your account in the usual way, and then clicking on the option labelled ‘My Cards’. A summary should then be available.

What happens if I lose my card?

If your card is either lost or stolen, you should call the helpline on: 1-877-227-0956. You will then be able to request a replacement, with the first replacement being free. Your existing balance will then be transferred to the new card. However, you should note that the existing balance will be taken from the point at which you make the call.

What should I do if the card does not work?

The first thing to check is that you are using your prepaid card at a valid store. You should also keep up-to-date with your card balance at all times, so that you do not try to spend money you do not have. If you are given an option, choose ‘credit’ instead of ‘debit’. If you continue to experience issues, please call the number on the back of the card.

How do you rate your experience with this company?
[Total: 25 Average: 1.8]

223 thoughts to “ Activation and Balance Check”

  1. Hi,
    I am in the state of Illinois that prohibit expiration on rebates and gift card. I need a replacement card.
    to replace my expired card. Your automated phone states it is an invalid number… Please me get a replacement card

    1. nicolebolexxxxxx My prepaid MasterCard I can not activated. It is not letting me in the site to activate it.

  2. Not a complaint. I just found my prepaid card and it is past the expiration date. Is there any way for me to redeem it.

  3. I received a card from Florida Blue for $300. but when I try to activate it, the registration continues to state that the date is invalid. I am entering the date on the front of the card. Can I get a replacement or can I activate another way?

  4. Hi When I go in to activate my prepaid gift card it says my deactive date is wrong & I have tryed many times with the same results.
    Thanks John Jackart

    1. Just received my prepaid Visa card and tried to activate it. The online keeps telling me unable to process info but I have included the correct info as per card. Called customer service and same thing. It would be great if we could speak to a person and not a machine. Please help me activate card. It’s a Yokohama prepaid Visa. Thanks


  6. We received a gift card for$40 last year for tires we bought at Fountain Tire. After we purchased the tires we waited 2 months before contacting the tire company about not receiving the card. It took another month to get it and then Covid happened. We put the card away for later use thinking gift cards never expire. Went to use it last week and it has expired. Is there any way we can get this card reloaded? It is my understanding that gift cards never expire. We received it as a gift from Fountain Tire for purchasing 4 of their tires.

  7. you sent me a prepaid card from smith and Wesson and none of your websites will link for activation why did you send this if you can’t get on site to activate

  8. My Mastercard MyHealthpath reward card expired 9/20 and I still have $26.56 left. I would like another card issued since it says “funds do not expire”. Because of Covid I have not gotten out much. I’m 71 years old.

  9. Cannot fill out application to activate the Kohl’s Visa Prepaid Card I just received as a rebate. Expires June 2021

  10. I received the card from synchrony in the mail as a $100 visa reward for signing up for a synchrony account to buy furniture in Akron. I said the card in my bathroom didn’t touch it for a couple of weeks until I decided I wanted to use $100 to buy a chair at the same place when I tried to use it I couldn’t activate it it wouldn’t work at the store and a synchrony customer person said it’s already been used! It’s never been out of my sight that’s only possible if someone did it before they put the card in the mail in fact the person at synchrony said it was put onto someone’s PayPal account!! I never got to use my card I’m very upset I expect us to go to a dispute resolution department I sign up for that account thinking I would get a reward card

  11. I am trying to activate the rebate card I received in the mail and it keeps telling me the expiration date is invalid. I am entering the date on the front of the card and it won’t accept that date. How do I get this card activated?

  12. JCPenney sent me 2 rebates using prepaid VISA cards. Not able to activate even though I followed the instructions. What’s up?

  13. I have tried numerous times (15-20) since last Tuesday to activate my $400 rewards card from Spire Gas. Once I enter card#, exp date, sec. code and click on correct image to veryify, I get a message at bottom of page saying activation failed, try again. I keep trying with same result. I have called 888-371-2109 many times and entered same info and keep getting message they are experiencing technical difficulty, try again.

    1. try 877-277-xxxx alternatively I called VISA and demanded that they connect me to a real person. Was on hold 30 min but got through.

  14. I recently participated in an online business marketing survey and received two Home Depot giftcards that expired in 01/20. How do I get these replaced with a current.

  15. I can’t activate my card. I tried to log on all your web site but it won’t let me go thought. I will not get on face book or other website. I don’t have a phone number to call you

  16. i can not activate either card, online or by phone. i would like some answers please. $100 total from buying tires.

  17. I received my prepaid visa card in the mail today and cannot activate it. I tried via your website and phone. It says “unable to process your information” . I tired several times. Please advise, and let me know how I activate my card for use.

  18. I received a $150 prepaid card. I believe I’ve registered it. It only had $5.00 on it. The card is a visa 420495857429xxxx

  19. All I want to do is activate my rebate card which I received in the mail today. It is from Toyo rebate center. i am not interested in any other type of credit card from you.

  20. I tried to fill out the information needed to activate my card. When I but in the expiry date , it says it’s an invalid date. 🤔I tried it three times. Same thing over.

  21. I don’t have a smart phone ad my load doesn’t let me go to the right to fill out the form. So how do I activate my card?

  22. this must be a scam. i’ve tried numerous times to activate my card and find it impossible to get anything but ads

  23. Hi my card expired and there is money on it. How should I go about redeeming it or getting a replacement card?

  24. This has been a very unpleasant experience. This website is very user unfriendly. I do not want Driver One on my computer as it has caused a lot of problems in the past. I still have not been able to active these two prepaid cards.

  25. I sent in a kohls rebate offer of 14.00 rebate for each item. I sent in the UPC codes as well as the completed rebate forms for each of the four items I purchased. I only received a rebate of 28.00 instead of 56.00. Is/was this a scam?

  26. My time ran out on my gift card in June during the quarintine,I still had cashon on the card.can I get it back

  27. The online activation said expiration date 01/22, on the car, was invalid. I had to call to get it activated.

  28. I have 2 Kimberly Clark Visa debit cards that don’t work anywhere. From buying Cottonelle at Costco that was recalled.

  29. Not much of a reward if you can’t activate. Send me a new card within a reasonable amount of time or risk losing loyalty.

  30. The card we were given is not being accepted. Merchant says we need a passcode. How do we get one? It has been activated.

  31. I received a prepaid card during the Covid pandemic and to my surprise it was only activated for 30 days.What a shoddy way of service from you and the condo resort for issuing a card like this.I have bought quiet a few of your cards for gifts and they never had a expiration date.I will not buy another one. The card number was last 4 digits are xxxx

  32. I have tried to use my card my number said it was not in the system or not active this is the last month to use it expiration date 02/21 add number on the card is 934574xxxx had a $40 gift card on this that it will not let me use

  33. I tried using my card inside at a gas station. My paperwork says I do not need a pin, but when I tried using the card, it said I need a pin. How do I get one? Also, how do you talk to a person?

  34. I thought my Bud light rebate card would get me $6.00 to use for Salty Snacks but balnce on card is only $2.49 Also what is brand name of the snacks ?/

  35. Same as everyone else…. found that my card has expired and can not activate it. I can’t find an email to contact anyone and the automated call number doesn’t ever route you to anyone to discuss this issue with. Did anyone work out a solution? Please post email contact information.

  36. I have a debit card for America’s Tire and never activated it and the valid date is 06/20. Can my card be reissued? Dennis Carr

  37. Can’t get in contact with a human being to dispute of several transactions that was made on my $70 reward card from America’s Tire

  38. I have only activated card never used it.
    It says I did two transactions on it..
    Have not used it. Says
    Card is do I find out ..
    We’re it was used was in my wallet..never used it??

  39. I received my Discount Tire reward mastercard for $104. It expires 8/21. However, it will not recognize the card. It goes in circles from entering the card # to authorizing it. I can log in but can not get to the card to get a pin. Then I called your auto service and it says the card has a zero balance. I have never used the card because I just received the card and I never got a pin so I have not been able to use it. I’m frustrated because I can not get a hold of a human to clear this matter up and your auto service does not give an option to contact to customer service or human for help. Please find out why my balance is zero and why I can not activate or see my balance on line. Also, give me a phone # that I can talk to a human. This is my $104 reward and it would be nice to use it. Thanks for your help with this matter, please soon.

  40. I activated my $200 card and it was declined at a merchant for having a 0.00 balance. I haven’t used it.

  41. I just activated my card a couple of days ago went to use it today and they said the balance was zero. No card activity was given

  42. I have a new card and the computer tells me the expiration date of 08/21 is invalid. That is what is on the card.

  43. Just got a card for the Suboxone settlement, $1300. The website has been completely down for over a day and the 888 number just states, “We are having technical problems.” Please, who do I call over this.. its one scam to another to another. Unreal.

  44. It will not let me retrieve my virtual card says server will not request indianaeqìfqx .com

  45. Is this still a valid company? No one will answer the phones. The robotic assistance is not helpful at all. I need to speak with a live person. What you have going on now is not real customer service. This is annoying.

  46. Is this some kind of a joke! What is the point of getting a $$ card that you can never even activate no matter what….This is totally ridiculous! Looks like some kind of a scam….

  47. Terrible!!!! There’s absolutely no one to speak to on the phone, it’s 100% automated. I’ve tried using my card at several different places and it’s been rejected every time. What a waste of time and money.

  48. I think the Visa promotional card I received is a trap. If I activate it then I’ll get charged a monthly fee. I cannot find out the balance on the card unless I activate it. I think the Atty. General should be called about this scam.

  49. Cannot activate the card. Tried scanning (date that populates to activation is in wrong format by the way), doesn’t work.
    Try entering info manually, doesn’t work.
    Both cases receive notification “your card activation failed”.

  50. Cannot activate the card. Tryed many times . No way to talk to anyone, what a terrible way to do business. Please get back to me, to activate the card.

  51. It is Two weeks I can’t get my card activate for the exclude workers funds can someone call and help me my number is 347327xxxx

  52. I have tried twice to activate a prepaid MasterCard that I received as a rebate. The first time it failed it said try another credit card , next time said declined

  53. Complaint: Blue Cross Blue Shield sent me a letter today with a $15 Health Rewards card. I registered by phone and am now activating it on line but the computer says the expiration date I’m entering -that’s on this card – is invalid. What is wrong with the Prepaid Card computer system?

  54. I received a prepaid card and cannot activate. I keep getting a message that says the info does not match as entered.

  55. My card does not activate. The item said to be incorrect is the expiration date. I have reentered the date (it was correct the first time) but the activation is still rejected. Please advise.

  56. I’m trying to activate my prepaid gift card and it keeps saying activation not completed.
    I entered all the details completely but it’s won’t just activate and when I tried calling the number at the back of the card it says details not found.

  57. How does this work? My balance is $20 something. It shows two transactions. Those two are the only transactions. Those transactions equal $10.93. Subtract that from the $50 it equals $39.06. It also says there are no charges pending.

  58. I’ve received nothing but a run around. Hardest card ever to try and use. Also, stores are limited for card usage. When you call 800 number, it won’t let you speak to anyone. What a waist

  59. I’m traying to activate the pre paid card and. I’m putting the Expedia ton date as it is in the card and it says. Is invalid, I’m putting exactly how it is in the card…. What shold I do???

  60. The QR codes not letting me on and when I look up the website it’s not letting me in it sends me to where I can get 5% cash back

  61. I received a settlement payment from a class action lawsuit and a prepaid online MasterCard from this company was my only payment option. To activate the virtual card and obtain the card information, I was forced to complete a maddeningly complicated matching dice captcha (find a matching pair of icons out of 30 different dice, some of which are upside down and in dark shadows, six times in a row) – a deliberately near-impossible task specifically designed to make you fail. I had to do this 12 times. Then I had to wait for verification codes that expire in 15 minutes to be emailed to me- again, 12 times- but the first 11 codes expired before I received them. There are many, many complaints from cardholders that the prepaid cards have a ridiculously short expiration date, and cards frequently expire before the balance can be used. The fees are exorbitant , unreasonable, and hidden in such fine print you’ll never see them: they charge you to convert the online card to a plastic one, to use it at an ATM, to transfer funds to another card, to send a paper statement, to use it in foreign transactions, to replace a lost card, the list goes on & on. Forget about customer service or finding an answer in their FAQs- the search function on the website is broken. It appears everything about these cards is deliberately designed to prevent you from activating them and using the funds. Perhaps they get a kickback from the issuing merchants based on a percentage of the funds that go unclaimed? I can think of no other reason for this company to exist.

  62. I having problem get my card and active it with code.i have number now it say it invalid. I would like to know how to get a physical card. Give me a number to call

  63. Hii dear
    Actually I received my prepaid card last week but when I am trying to activate it it shows the incorrect information. But I fill all the information correctly. So could you please let me know what can I do for that.

  64. I have not received my payment I activated my virtual card yo my wallet about a week ago and it’s still not there….

  65. I have not been able to get my balance on existing cards in the system – nor able to know if 3 new cards i tried to register are in the system

  66. cant activate 250 dollars of aetna master cards cant get my prepaid web site to work 75dollars worth of cards were decline at my shop rite help me

  67. I have been trying to convert a prepaid visa to a check. I have done this before, but now I cannot speak with a person and there is no option on your website or your phone messages. This is frustrating. I would like it resolved and would like a check issued.

  68. How to replace an expired card? I found a card that was sent to me but it expired and there is money on the balance.

  69. Not a complaint. I just found my prepaid card and it is past the expiration date. Is there any way for me to redeem it.

  70. My card has expired. The phone help does NOT provide replacement information. How to get a replacement?

  71. Please call me or email me or text ..912-425-xxxx. mtb07xxxx
    The sec 3digit code on back of my card doesn’t match what u have … So card will NOt work

  72. J’ai activé ma carte toyo
    Il n’y a pas de paypass et je n’ai pas de nip
    Je fais quoi pour l’utiliser….svp me joindre au819-583-xxxx ou cell 819-582-xxxx

  73. I am trying to check the balance and put a pin on the card and everytime I go to input the card number it says it’s wrong and it isn’t

  74. I am trying to find out which stores accepts my card please give me a list where I can use my card would really appreciate a quick response have tried calling too Thanking you

  75. I did not use the card but the are 2 purchases deducted from the balance. I can`t get through to a real person on the customer service line to try to get answers.

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