Myprepaidcenter.com is a website that is used to manage prepaid gift cards issued by MetaBank, including American Express, Discover, MasterCard, Visa and T-Mobile Value Cards. The website itself is operated by Blackhawk Network, Inc. and can be used to activate and manage your prepaid cards, and to perform balance enquiries online.
Myprepaidcenter.com Activation Required:
If you have just received your card, then please be advised tat you need to activate your card online before you can use it.
To activate your prepaid card or gift card, go to the www.myprepaidcenter.com activation page, or homepage, where you should see two forms:
- Using the form on the right hand side of the page, which is labelled ‘Activate Card / Sign In With Your Card Number’, enter your card details, such as the card number, expiration data and security code.
- Click on “Im not a Robot” and solve the image “Capcha” pop-up.
- Then click ‘Log In’.
You should then be directed to the ‘Create Profile’ page, where you will be able to fill out your personal information, including your name, username, password and email address. Your password must be at least eight characters long and should include at least one upper case letter, lower case letter, number and special character (@!#$%*&).
Once you have entered all of the requested information, click on the ‘Create Profile’ button at the bottom of the form. An email will then be sent to the address you provided, confirming your card activation.
Myprepaidcenter.com – How Do I Log In?
First-time users can log in to their account by using the card number and three-digit security code written on their prepaid card. This can be done by following the instructions in the Myprepaidcenter.com activation section above, and involves using the form on the right hand side of the homepage.
For returning users, go to the homepage at www.myprepaidcenter.com and use the form on the left side of the page instead. Here, you will need to enter the username and password you chose during your initial registration. These need to be entered exactly as they were on the sign up form. Then, click on ‘Log In’ and you should be taken to your account.
How to Create your Myprepaidcenter Profile.
If you are having problems creating a profile, then follow these simply instructions to create your account:
- Begin by going to www.myprepaidcenter.com/users/new
- Enter your name and cardholder information.
- Choose a Myprepaidcenter Username and enter your Email address.
- Choose a security question and submit the answer.
- Enter a password and confirmation.
- Choose your prefered alert notification language (English, Spanish, or French).
- Tick the “Im Not a Robot” box.
- Click on “Create Profile”.
Myprepaidcenter.com Login Problems.
If you are experiencing problems when attempting to log in using your card number, try the following solutions:
1. Double check that you have entered the card number and security code properly, looking out for any typing errors. Try entering them again and make sure you are entering the card number without the spaces.
2. Try logging in using a different web browser, or a different device. You might also try clearing your browser data, or updating your browser to the latest version. This can often solve login problems.
3. Check the expiration date on your card. Most prepaid cards expire after 12 months and if your card has expired, you will be unable to log in to use the Myprepaidcenter.com service.
Alternatively, if you are experiencing problems when attempting to log in with a username and password:
1. Double check that you have entered your username and password properly, looking out for any typing errors.
2. Remember that your password is case sensitive. Ensure you have entered it precisely as you did during the sign up. You may also want to check to make sure CAPS LOCK is turned off on your keyboard.
3. Try logging in using a different browser or device. Alternatively, try updating your browser to the latest version and clearing your browsing data before attempting to log in again.
If you continue to experience problems, call the toll free number written on the back of your prepaid card.
How Do I Check My Prepaid Card Balance?
To check your card balance on the website, go to the homepage at www.myprepaidcenter.com and log in using either your username and password on the left hand side, or your card number and security code on the right side of the screen. Once you have access to your account, click on ‘Balance’ and the information should be displayed.
Alternatively, if you would prefer to check your balance over the phone, you can do so by calling the toll free number written on the back of the card. When prompted, simply select the “Check Balance” option.
Which Stores Will Accept My Prepaid Card?
Prepaid Visa cards can be used at a wide range of stores, restaurants or other retailers. However, it is important to understand that some retailers may only accept the card in store, or online, while others will allow you to use it either way. You can read a full list of the establishments that will accept your card by clicking here.
Myprepaidcenter.com Contact Information.
If you need to get in touch with the customer service department, the main number to call is: 1-888-900-2347. This is a toll free number, which is available 24-hours a day, seven days a week. It is primarily aimed at American Express card holders, with separate numbers set up for a variety of other card types.
Discover card holders should call: 1-888-842-0336 (US), or 801-744-9918 (rest of the world).
Visa card holders should call: 1-877-610-1075 (US and Canada), or 801-214-8892 (rest of the world).
MasterCard holders should call: 1-888-371-2109 (US and Canada), or 339-234-6415 (rest of the world).
If your card is either lost or stolen, the number to call is: 1-877-227-0956.
Myprepaidcenter Frequently Asked Questions.
Can I see a list of my transactions?
You can view your most recent transactions by logging in to your account in the usual way, and then clicking on the option labelled ‘My Cards’. A summary should then be available.
What happens if I lose my card?
If your card is either lost or stolen, you should call the helpline on: 1-877-227-0956. You will then be able to request a replacement, with the first replacement being free. Your existing balance will then be transferred to the new card. However, you should note that the existing balance will be taken from the point at which you make the call.
What should I do if the card does not work?
The first thing to check is that you are using your prepaid card at a valid store. You should also keep up-to-date with your card balance at all times, so that you do not try to spend money you do not have. If you are given an option, choose ‘credit’ instead of ‘debit’. If you continue to experience issues, please call the number on the back of the card.
- Myprepaidcenter.com Activation.
- Myprepaidcenter.com – How Do I Log In?
- How to Create your Myprepaidcenter Profile.
- Myprepaidcenter.com Login Problems.
- How Do I Check My Prepaid Card Balance?
- Which Stores Will Accept My Prepaid Card?
- Myprepaidcenter.com Contact Information.
- Myprepaidcenter Frequently Asked Questions.
- Can I see a list of my transactions?
- What happens if I lose my card?
- What should I do if the card does not work?
223 thoughts to “Myprepaidcenter.com Activation and Balance Check”
I am in the state of Illinois that prohibit expiration on rebates and gift card. I need a replacement card.
to replace my expired card. Your automated phone states it is an invalid number… Please me get a replacement card
I am having difficulty activating my MasterCard gift card
nicolebolexxxxxx @gmail.com My prepaid MasterCard I can not activated. It is not letting me in the site to activate it.
Cant activate my card!!! What is wrong?
Not a complaint. I just found my prepaid card and it is past the expiration date. Is there any way for me to redeem it.
Can’t activate my card
I received a card from Florida Blue for $300. but when I try to activate it, the registration continues to state that the date is invalid. I am entering the date on the front of the card. Can I get a replacement or can I activate another way?
use 4 digits for year
Hi When I go in to activate my prepaid gift card it says my deactive date is wrong & I have tryed many times with the same results.
Thanks John Jackart
Just received my prepaid Visa card and tried to activate it. The online keeps telling me unable to process info but I have included the correct info as per card. Called customer service and same thing. It would be great if we could speak to a person and not a machine. Please help me activate card. It’s a Yokohama prepaid Visa. Thanks
I REC’VED THE FLORIDA BLUE CARD FOR $300.00 BUT CAN’T GET PASS ACTIVATEION SCREEN. KEEPS TELLING ME DATE IS WRONG AND THE USER/PASSWORD IS WRONG. I HAVE MY USER/PASSWORDS WRITTEN DOWN. I”M TRYING TO FIND OUT WHERE I CAN USE THIS AT. I’M HAVING A PROCEDURE DONW NEXT MONTH AT THE HOSIPTAL AND WOULD LIKE TO USE THIS CARD FOR PART OF THE BILL
I do not know the pin number for my card and have been unable to use. It is due to expire soon
Cannot activate my Visa award card. When information is logged will not respond
We received a gift card for$40 last year for tires we bought at Fountain Tire. After we purchased the tires we waited 2 months before contacting the tire company about not receiving the card. It took another month to get it and then Covid happened. We put the card away for later use thinking gift cards never expire. Went to use it last week and it has expired. Is there any way we can get this card reloaded? It is my understanding that gift cards never expire. We received it as a gift from Fountain Tire for purchasing 4 of their tires.
I can’t activate my pre paid center Visa card.
you sent me a prepaid card from smith and Wesson and none of your websites will link for activation why did you send this if you can’t get on site to activate
My card will NOT activate because it says the expiration date on my card is invalid!
My Mastercard MyHealthpath reward card expired 9/20 and I still have $26.56 left. I would like another card issued since it says “funds do not expire”. Because of Covid I have not gotten out much. I’m 71 years old.
Cannot fill out application to activate the Kohl’s Visa Prepaid Card I just received as a rebate. Expires June 2021
How can i activate my card. Nither website or phone number are working.
I received the card from synchrony in the mail as a $100 visa reward for signing up for a synchrony account to buy furniture in Akron. I said the card in my bathroom didn’t touch it for a couple of weeks until I decided I wanted to use $100 to buy a chair at the same place when I tried to use it I couldn’t activate it it wouldn’t work at the store and a synchrony customer person said it’s already been used! It’s never been out of my sight that’s only possible if someone did it before they put the card in the mail in fact the person at synchrony said it was put onto someone’s PayPal account!! I never got to use my card I’m very upset I expect us to go to a dispute resolution department I sign up for that account thinking I would get a reward card
I am trying to activate the rebate card I received in the mail and it keeps telling me the expiration date is invalid. I am entering the date on the front of the card and it won’t accept that date. How do I get this card activated?
JCPenney sent me 2 rebates using prepaid VISA cards. Not able to activate even though I followed the instructions. What’s up?
I have tried numerous times (15-20) since last Tuesday to activate my $400 rewards card from Spire Gas. Once I enter card#, exp date, sec. code and click on correct image to veryify, I get a message at bottom of page saying activation failed, try again. I keep trying with same result. I have called 888-371-2109 many times and entered same info and keep getting message they are experiencing technical difficulty, try again.
Someone used my credit card at Nordstrom in California, it was tme
How do I cancel this card so I don t get charged any fees?
How do I cancel this card?
Can I get an address to send my complaint, getting nowhere online
try 877-277-xxxx alternatively I called VISA and demanded that they connect me to a real person. Was on hold 30 min but got through.
I recently participated in an online business marketing survey and received two Home Depot giftcards that expired in 01/20. How do I get these replaced with a current.
I got my car through Visible, I want to sent it up
I cannot activate my card. I get a message that the expiration date is wrong. It is 07/21.
I can’t activate my card. I tried to log on all your web site but it won’t let me go thought. I will not get on face book or other website. I don’t have a phone number to call you
I want to activate my MasterCard debit card
j apprécierais etre servie en francais, pour activer ma carte cadeau Kumho
How can I activate my card
i can not activate either card, online or by phone. i would like some answers please. $100 total from buying tires.
No se activa la tarjeta
I received my prepaid visa card in the mail today and cannot activate it. I tried via your website and phone. It says “unable to process your information” . I tired several times. Please advise, and let me know how I activate my card for use.
I have been try to activate a card I got in the mail. It won’t let here on line or by phone what a bunch of crap
I received a $150 prepaid card. I believe I’ve registered it. It only had $5.00 on it. The card is a visa 420495857429xxxx
My $24 mastercard debit will not activate
Why can’t l activate my debit card?
can not activate card keep saying expire date is iincorrect
All I want to do is activate my rebate card which I received in the mail today. It is from Toyo rebate center. i am not interested in any other type of credit card from you.
I tried to fill out the information needed to activate my card. When I but in the expiry date , it says it’s an invalid date. 🤔I tried it three times. Same thing over.
I filled out another survey and haven’t receive anthor gift card
I don’t have a smart phone ad my load doesn’t let me go to the right to fill out the form. So how do I activate my card?
this must be a scam. i’ve tried numerous times to activate my card and find it impossible to get anything but ads
Hi my card expired and there is money on it. How should I go about redeeming it or getting a replacement card?
Can’t get the the page to activate card
How to create a PIN?
I called the 800# to activate my card ,but not sure if it activated
This has been a very unpleasant experience. This website is very user unfriendly. I do not want Driver One on my computer as it has caused a lot of problems in the past. I still have not been able to active these two prepaid cards.
card will not activate says expiration date wrong
I sent in a kohls rebate offer of 14.00 rebate for each item. I sent in the UPC codes as well as the completed rebate forms for each of the four items I purchased. I only received a rebate of 28.00 instead of 56.00. Is/was this a scam?
how to activation my card?
I kept getting the message that the expiration date is incorrect, but it is correct
This is too difficult. A BIG NEGATIVE FOR HEART GARD !!
My time ran out on my gift card in June during the quarintine,I still had cashon on the card.can I get it back
seems more like a scam. Can not find anywhere to actually log on to activate
The online activation said expiration date 01/22, on the car, was invalid. I had to call to get it activated.
can not get my prepaid card activated
I have 2 Kimberly Clark Visa debit cards that don’t work anywhere. From buying Cottonelle at Costco that was recalled.
Cannot get card activiated
J’ai de la difficulté à activer mes cartes cadeaux
Not much of a reward if you can’t activate. Send me a new card within a reasonable amount of time or risk losing loyalty.
Trying to activate my prepaid cards from Belle Tire is a pain. Very difficult to figure out.
The card we were given is not being accepted. Merchant says we need a passcode. How do we get one? It has been activated.
Trying for ten minutes to activate a reward debit card.
No easy way to activate
My card has expired. I need a replacement.
Hi, i want to check out my balance only. ..
System will not accept expiration date. Can’t go any farther to activate card
I received a prepaid card during the Covid pandemic and to my surprise it was only activated for 30 days.What a shoddy way of service from you and the condo resort for issuing a card like this.I have bought quiet a few of your cards for gifts and they never had a expiration date.I will not buy another one. The card number was last 4 digits are xxxx
I have a charge on card not authorized
I have tried to use my card my number said it was not in the system or not active this is the last month to use it expiration date 02/21 add number on the card is 934574xxxx had a $40 gift card on this that it will not let me use
I know my credit score…all Iwant to do is activate this card
I tried using my card inside at a gas station. My paperwork says I do not need a pin, but when I tried using the card, it said I need a pin. How do I get one? Also, how do you talk to a person?
Request to reactivate corporate UBER portal
I activated my card went to use it and it had a o balance.
I thought my Bud light rebate card would get me $6.00 to use for Salty Snacks but balnce on card is only $2.49 Also what is brand name of the snacks ?/
All I get is the complaint page when I try to activate my card
Have money on card when trying to use it it dose work like it did when I first rec it
Same as everyone else…. found that my card has expired and can not activate it. I can’t find an email to contact anyone and the automated call number doesn’t ever route you to anyone to discuss this issue with. Did anyone work out a solution? Please post email contact information.
I have a debit card for America’s Tire and never activated it and the valid date is 06/20. Can my card be reissued? Dennis Carr
Can’t get in contact with a human being to dispute of several transactions that was made on my $70 reward card from America’s Tire
I have only activated card never used it.
It says I did two transactions on it..
Have not used it. Says
Card is empty.how do I find out ..
We’re it was used was in my wallet..never used it??
I received my Discount Tire reward mastercard for $104. It expires 8/21. However, it will not recognize the card. It goes in circles from entering the card # to authorizing it. I can log in but can not get to the card to get a pin. Then I called your auto service and it says the card has a zero balance. I have never used the card because I just received the card and I never got a pin so I have not been able to use it. I’m frustrated because I can not get a hold of a human to clear this matter up and your auto service does not give an option to contact to customer service or human for help. Please find out why my balance is zero and why I can not activate or see my balance on line. Also, give me a phone # that I can talk to a human. This is my $104 reward and it would be nice to use it. Thanks for your help with this matter, please soon.
It is impossible to figure out the game. Just activate my card
Would like to activate my card
I activated my $200 card and it was declined at a merchant for having a 0.00 balance. I haven’t used it.
My card that I received does not work
I just activated my card a couple of days ago went to use it today and they said the balance was zero. No card activity was given
Cand get my card info on my account
Unable to access website to activate card.
I have a new card and the computer tells me the expiration date of 08/21 is invalid. That is what is on the card.
My card says the expiration date is wrong
O balance never used
Need to know how to activate my prepaid mastercard
I tried to activate my card. Unsure if I was successful.
Did I activate my card?
My card won’t activate
Cannot activate card
Just got a card for the Suboxone settlement, $1300. The website has been completely down for over a day and the 888 number just states, “We are having technical problems.” Please, who do I call over this.. its one scam to another to another. Unreal.
Says no website
How do I get a password for my card
Cannot activate my card
How do i use as a debit card
Having a hard time activating pre paid debt card.
It will not let me retrieve my virtual card says server will not request indianaeqìfqx .com
Need to activate card
how do I active this card
Prepaid visa will not activate
Trying to activate my visa
Trying to activate my Visa card
Activate my card please
Wanting to activate my card
My card will not activate says”not valide.
Como activar una tarjeta
Is this still a valid company? No one will answer the phones. The robotic assistance is not helpful at all. I need to speak with a live person. What you have going on now is not real customer service. This is annoying.
My activation card does not have a 3 digit code. How do I activate?
Is this some kind of a joke! What is the point of getting a $$ card that you can never even activate no matter what….This is totally ridiculous! Looks like some kind of a scam….
I want to check my balance how
No e recibido mi tarjeta
Activar mi tarjeta
Terrible!!!! There’s absolutely no one to speak to on the phone, it’s 100% automated. I’ve tried using my card at several different places and it’s been rejected every time. What a waste of time and money.
I think the Visa promotional card I received is a trap. If I activate it then I’ll get charged a monthly fee. I cannot find out the balance on the card unless I activate it. I think the Atty. General should be called about this scam.
Cannot activate the card. Tried scanning (date that populates to activation is in wrong format by the way), doesn’t work.
Try entering info manually, doesn’t work.
Both cases receive notification “your card activation failed”.
How can i check my balance
Cannot activate the card. Tryed many times . No way to talk to anyone, what a terrible way to do business. Please get back to me, to activate the card.
It is Two weeks I can’t get my card activate for the exclude workers funds can someone call and help me my number is 347327xxxx
I have tried twice to activate a prepaid MasterCard that I received as a rebate. The first time it failed it said try another credit card , next time said declined
Complaint: Blue Cross Blue Shield sent me a letter today with a $15 Health Rewards card. I registered by phone and am now activating it on line but the computer says the expiration date I’m entering -that’s on this card – is invalid. What is wrong with the Prepaid Card computer system?
unable to locate virtual mastercard and visa. please advise
please activate my card
When I hit Activate nothing happens.
I received a prepaid card and cannot activate. I keep getting a message that says the info does not match as entered.
Yes l’am having a problem with activating my card
How? I can change the password for my card?
This is a waste of time
como crear un numero pin
How do i use my 2 visas. And where can i use it
It wont let me activate my prepaid visa card
Does not work!!! I have tried 5 times and it tells me that the exp date is not correct
All I want to do is activate my card and find out how much is on it. U make it so hard
Haven’t been able to activate my card
Como encontró mi pin l
My card does not activate. The item said to be incorrect is the expiration date. I have reentered the date (it was correct the first time) but the activation is still rejected. Please advise.
You replace my card,with one that’s no good.valid thru 09/22.so I can’t do nothing with this.
I have spent hours trying to activate my card, this is ridiculous!!
Por q, no puedo usar mi tarjeta
I’m trying to activate my prepaid gift card and it keeps saying activation not completed.
I entered all the details completely but it’s won’t just activate and when I tried calling the number at the back of the card it says details not found.
Can’t activate card been trying for 2
I can not activate my Visa Card.
I cannot seem to activate my Visa Card.
can’t get my prepaid master card activated
How does this work? My balance is $20 something. It shows two transactions. Those two are the only transactions. Those transactions equal $10.93. Subtract that from the $50 it equals $39.06. It also says there are no charges pending.
I’ve received nothing but a run around. Hardest card ever to try and use. Also, stores are limited for card usage. When you call 800 number, it won’t let you speak to anyone. What a waist
I have a visa card promotion of Bell canada and I cannot activate la card
I am having trouble activating my card. It keeps telling me wring information.
Nesesito el codigo
I’m traying to activate the pre paid card and. I’m putting the Expedia ton date as it is in the card and it says. Is invalid, I’m putting exactly how it is in the card…. What shold I do???
Je n’arrive pas à activer ma carte de credit
No puedo mirar información de mi tarjeta y mi teléfono se estableció y cómo y no puedo usar mi tarjeta
Tried to use it at the same place my husband used the very same card and his worked but mine didn’t.
The QR codes not letting me on and when I look up the website it’s not letting me in it sends me to where I can get 5% cash back
je veux activer ma carte visa de Tellus et je ne peux pas
Could not activate card
I couldn’t get my card to activate
How do I find out if I have money on My gem award
I received a settlement payment from a class action lawsuit and a prepaid online MasterCard from this company was my only payment option. To activate the virtual card and obtain the card information, I was forced to complete a maddeningly complicated matching dice captcha (find a matching pair of icons out of 30 different dice, some of which are upside down and in dark shadows, six times in a row) – a deliberately near-impossible task specifically designed to make you fail. I had to do this 12 times. Then I had to wait for verification codes that expire in 15 minutes to be emailed to me- again, 12 times- but the first 11 codes expired before I received them. There are many, many complaints from cardholders that the prepaid cards have a ridiculously short expiration date, and cards frequently expire before the balance can be used. The fees are exorbitant , unreasonable, and hidden in such fine print you’ll never see them: they charge you to convert the online card to a plastic one, to use it at an ATM, to transfer funds to another card, to send a paper statement, to use it in foreign transactions, to replace a lost card, the list goes on & on. Forget about customer service or finding an answer in their FAQs- the search function on the website is broken. It appears everything about these cards is deliberately designed to prevent you from activating them and using the funds. Perhaps they get a kickback from the issuing merchants based on a percentage of the funds that go unclaimed? I can think of no other reason for this company to exist.
I could not activate the card yet. Please help me to do that.
I having problem get my card and active it with code.i have number now it say it invalid. I would like to know how to get a physical card. Give me a number to call
My card won’t activate
Hola no puedo activar mi tarjeta de $50 dólares que me gane en una encuesta gracias
My excluded workers fund is not working anymore. Is it possible to have a replacement card?
How to check my mailing address in the myprepaid center.com
Actually I received my prepaid card last week but when I am trying to activate it it shows the incorrect information. But I fill all the information correctly. So could you please let me know what can I do for that.
How do I get a pin no. For my card?
I have not received my payment I activated my virtual card yo my wallet about a week ago and it’s still not there….
I have not been able to get my balance on existing cards in the system – nor able to know if 3 new cards i tried to register are in the system
Tried to activate my card no luck.
Absolute wrong with the verify direction 10 times then WRONG! then 4x reject TOO SLOW! FIX IT+
My card wont be activated , all the time it fails to activate
cant activate 250 dollars of aetna master cards cant get my prepaid web site to work 75dollars worth of cards were decline at my shop rite help me
I have been trying to convert a prepaid visa to a check. I have done this before, but now I cannot speak with a person and there is no option on your website or your phone messages. This is frustrating. I would like it resolved and would like a check issued.
I can’t tell if I was successful activating this card! I liked a phone number instead!
Me enviaron una tarjeta y cuando quiero activarla sale que no se puede activar
How to replace an expired card? I found a card that was sent to me but it expired and there is money on the balance.
Not a complaint. I just found my prepaid card and it is past the expiration date. Is there any way for me to redeem it.
The expiration date is invalid please correct that
My card has expired. The phone help does NOT provide replacement information. How to get a replacement?
How I can login and seat a pin
No puedo entrar a mi cuenta, no reconoce número de tarjeta ni código pin, ni fecha de vencimiento
je comprend pas pourqoi ca marche pas ma carte est surement bonne
Can I use the card at shop and save and Kuhn’s and giant eagle??
What’s store will except my card
This activation page says date is invalid but it IS what shows on the card. Now what?
How do I find virtual card I have not used
Please call me or email me or text ..912-425-xxxx. mtb07xxxx @yahoo.com
The sec 3digit code on back of my card doesn’t match what u have … So card will NOt work
I’m trying to activate my card and get a pin number to be able to use this card.
How do I activate my pre paid car?
How in the hell do I use my card every time I put in my number it says not valid
How do I activate my visa gift card
Can’t redeem code
J’ai activé ma carte toyo
Il n’y a pas de paypass et je n’ai pas de nip
Je fais quoi pour l’utiliser….svp me joindre au819-583-xxxx ou cell 819-582-xxxx
I am trying to check the balance and put a pin on the card and everytime I go to input the card number it says it’s wrong and it isn’t
What is my balance on
Valid through 12-2021
My card expired.
I live in Ca where it is illegal to have them expire.
Need to activate my card
Does my card work at Marshall’s . Where is the list of participating stores?
Tryng to use thru paypal acct and it is being declined. Why
I am not able to register my UPMC for Life Visa debit card by phone or mail. Help!!!
How do I find my call log history
I am trying to find out which stores accepts my card please give me a list where I can use my card would really appreciate a quick response have tried calling too Thanking you
I did not use the card but the are 2 purchases deducted from the balance. I can`t get through to a real person on the customer service line to try to get answers.
Why do they want my credit card info?