Comments on: Netflix Headquarters

By: Debra Hernandez

Debra Hernandez — Fri, 13 Jan 2023 17:30:09 +0000

I was eligible for a free year of Netflix+ because of my Verizon plan. Although there was no expiration date on the offer, Verizon claimed that they didn’t have to provide one. There was also additional confusion when i contacted Netflix about the promotion, and they also never advised there was an expiration date to take advantage of the offerv. I am a disabled veteran. I am new to this area, and the weathers here are harsh so a lot of time is spent indoors. I rely heavily on streaming services, and I am so upset by losing out on this promotion. No one at your company seems to want to help me. I am on limited funds because of Mt VA smdissbility, and I just can’t afford $19.99 a month. I am really feeling cheated. I had your service for years, bit I had to cancel because I could no longer afford it. please help!!

By: Sharon Rose

Sharon Rose — Sun, 04 Sep 2022 23:40:10 +0000

This is a complaint, why does Netflix feel they have the right to force customers to watch movies with LGBTQ contents. Movies of this nature should be under that category, so the customer has a CHOICE to watch those movies if that is what they like to watch! I prefer NOT too!! Put those movies with that content in their own group!! Also your foreign films need to be in their own group, so if we want to watch Chinese, etc we can choice that group!!! PLEASE, PLEASE do something about this? NO excuses. Thank you

By: Jeannie Drazdik

Jeannie Drazdik — Sun, 07 Aug 2022 12:59:13 +0000

This is a complaint: On 8/6/22 on turned on my Netflix to watch a movie, as I always do. I have been with Netflix for many years. When I went to Netflix; I did not have my regular format with my account as an avatar. What I had was a completely different format where they wanted me to sign in with my email and password. When I did that; it stated to me that my password was incorrect. I had to receive an email from Netflix to change my password which I did. I return back to this new format and log in with my email and password. The process then proceeded to a point where it wanted me to set up an account with a financial institution to pay for Netflix services. I call the Help Desk and explained that I already have an account and did not need to set up an account again. They along with Tech Support insisted that I was not doing the process correctly and I followed their instructions for over an hour with the same results. This new login method treated my account like I was a brand new account signing on for the first time. But the Help Desk and Tech Support could not understand that. They insisted I was not following the process. It was frustrating that the Help Desk and especially Tech Support don’t know how their own application works on the TV. They keep me on the phone repeating the same steps over and over for over an hour. I canceled my account with the Help Desk because Tech Support treated me like it was my ignorance that prevented me from accessing Netflix. When the real issue was my account was behaving like it was brand new and not an established user. Why was that so difficult for these individuals to understand? Also, why was this done to my account? I have been with Netflix for years. I do hope to hear from you soon on this matter.

By: Anonymous

Anonymous — Wed, 13 Apr 2022 18:12:19 +0000

Don’t let Will Smith fall

By: Nancy Lee Potter

Nancy Lee Potter — Thu, 31 Mar 2022 23:03:20 +0000

You have double charged me after requiring me to open a new account. Te last supervisor said he couldn’t find the second account and yelled over me each time I tried to speak. his name was ELJay. H also refused to transfer me to another supervisor and told me he could not hang up first so I could complete a survey. He must have said loudly over me for two minutes “You need to contact your bank. Everyone else could acknowledge the double charges. The final person I spoke to issued a request for the amount overbilled. He had no trouble finding my records and asking for a return of my money, but could not figure out which acct to cancel for several minutes and asked me to verify a card # which he later told me he didn’t need.

Your customer service is horrible. As a nurse, I would never speak to a patient the way your man ELJay spoke to me. I would have taken the concern and handled it. I would not have made a very long-term subscriber speak to more than 7 people about one problem. I would happily teach your people a class in how to behave, but you need to teach them how to work your system.

By: L. Lee

L. Lee — Thu, 24 Mar 2022 22:42:01 +0000

Hello, I have had a video account for a long time and I’m extremely frustrated with the DVD side of your business. Why can’t I rent Stranger Things??? It’s been out for years and why do you still make it unavailable. When I call the number provided, they tell me it’s a corporate decision. Can you explain this to me? Thanks.

By: Charles steinberg

Charles steinberg — Tue, 15 Mar 2022 05:51:46 +0000

Cannot access any movies the last 2 evennings.Movie starts then it goes off and back to home on my roku tv and my lg tv

By: Linda Rogers

Linda Rogers — Mon, 07 Mar 2022 01:13:03 +0000

I can’t believe you cancelled V Wars. That is why I cancelled my subscription!

By: Brian Leslie

Brian Leslie — Tue, 25 Jan 2022 01:44:52 +0000

I’m interested in contacting the legal department due to copyright infringement and stolen property (audio tapes) by Mike Maths Productions.

By: Lisa Thompson

Lisa Thompson — Sat, 22 Jan 2022 02:17:22 +0000

I keep having the same trouble every week. I want to get this taken care of by talking to someone W/o an accent. I know that they r calling from home because I hear children in the background. I want this taken care of ASAP . I’m really tired of this. There has to be an answer. This has gone on for months