After being sent 3 different places 5 different employees ( by the way very frustrating)
I was sent to guest services
Where I got no where because I had no receipt.

I have never had any issues with Nordstroms EVER! They gave me Tami Ferrando name store manger name to contact

I just want to get something else!

Unfortunately not everyone is smart enough to stick a card or a gift receipt
In a gift.

I’m so bummed that I had to write to you and explain this matter.
I write to Tami Ferrando If you are not able to help me , can you direct me to your corporate office, please or someone to contact their? I’d really appreciate it. She said since it didn’t have a return ticket she was unable to

But the customer service woman did scan the bag and found it in your system. I have never experienced this in my entire life shopping at Nordstrom.

Thank you for your time, I hope I can get some help with my gift return
Ms. Norma Velarde

I visited your Tyson Corner Store on 4-19-2022 at or around 7:45 PM, I approached the the Clinique counter and saw four people, one was a customer and the other three were sales associates (all women). The counter that is merged with the Clinique counter, ( I don’t remember the name) had two sales associates working there, I approached one woman there and she was talking to an Asian older woman, the woman in question appeared to be, ( of middle eastern descent) and I asked her politely, if she could get me a bottle of the Clinique mild facial wash. She then took her finger and pointed me to the Clinique rep. that was already helping another customer. I then walk away as I had been brushed off by a rep. that was not helping anyone. I didn’t understand nor did she explained why she did what she did to me. As I was walking out of the store with my brother, the same sales associate came running after me to explain and I kept walking because I was so upset. Her intentions may have been good but certainly did not come across that way to me. This happens to often to people who look like me. However, all of this could have been avoided if she took the initiative to just assist me and explain why she could not register the purchase transaction. Instead she brushed me off by pointing me in the direction of the Clinique rep. that was already assisting another customer. I really believe that because I am an African American male, that she did not see or feel the need to go out of her way to explain and help me with my purchase. I feel really concerned and discriminated against regarding the situation and interaction that took place. This happens way too often and to people of colour. If a manager from your store could reach out to me reading my concerns about this situation, it would be greatly appreciated.
Arven. Knight
Arxxxx @Aol.com
202-680-xxxx

1. I want the shorts, but you are sold out
2. I ordered on line b/c we only have a really tacky Rack in our area that is about the caliber of Burlington Coat Factory. It was ok at first but now is dumpy and carries poor quality items and doesn’t have the higher quality brands.
3. I ordered online for convenience and to avoid going to a store. Also our closest Nordstrom (not Rack) is 3 hours away.
4. Kim’s solution was to issue me a $20 gift card, which would have been fine, until she informed me that I would need to email her a gas receipt! Are you serious???? Now, not only need to take my time to drive a total of 1 hour (to and Friday m) to our closest rack, I also need the stop at a gas station and add gas to my vehicle and send you a receipt b/c you didn’t remove the security device???
5. I’ve spent more time on this than you should consider acceptable. Shame on Nordstrom! I shop with you b/c of the customer service and brands you carry. What an eye opening experience I just had, this is not acceptable customer service!

Please let me know how this is acceptable.