Outback Steakhouse Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Outback Steakhouse Headquarters.
Write a review or read complaints from other customers.
Outback Steakhouse Headquarters Phone Number and Contacts.
- Company Website
- www.outback.com
- Related
- OSI Restaurant Partners, LLC
- Corporate Address
- 2202 N West Shore Blvd
- Tampa, FL
- 33607
- Corporate Office Phone Number
- (813) 282-1225
- Twitter IDs
- @Outback
Outback Steakhouse is owned by Bloomin’ Brands. Bloomin’ Brands owns the following brands; Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse & Wine Bar.
What is Outback Steakhouse’s Corporate Office Phone Number?
Outback Steakhouse’s Headquarters phone number is: 1-813-282-1225.
What is Outback Steakhouse’s Customer Service Phone Number?
Outback Steakhouse’s Customer Support phone number is: 1-813-282-1225.
Call 1-877-859-4734 for gift card enquiries.
How do I Contact Outback Steakhouse Customer Support?
Call the numbers above or via:
Outback Steakhouse Email Address: Use the Email Form to ask a question.
Outback Steakhouse President Michael Kappitt’s email address is Michaelkapp[email protected]. Do not contact excutives with complaints.
Outback Steakhouse’ Contact Us page can be found here.
Contact Outback Steakhouse on Social Media:
Outback Steakhouse on Twitter: @Outback
Outback Steakhouse on Facebook: www.facebook.com/outback
Outback Steakhouse Executives:
CEO: Elizabeth Smith
CFO: David Deno
COO: Roger Chacko
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
I would like to make two suggestions for your rest. Number 1 there needs to be alternative salt and pepper shakers for handicap people that can’t use the regular ones number two if you could add streak and shrimp as a combination plate like you have your steak and lobster that would be really nice instead of having to order them separately. Thank you
I was in Paducah Kentucky on Wednesday May 9 2018 , so me and my family decided to eat at the outback steak house, We ,went in we where seated right away , however they waitress ignore us for at least 10 minutes . Nevertheless , the place was not dealing with an over whelming crowd ,we wasn’t even offer water, the restaurant smell very sour, so we went across the street to apple bees and the service was like night and day. I will never patronize your restaurant again, it seem like your company need some cultural training in the south. I’m from Chicago I will never run into this kind of encounter in Illinois . Now that I see you guys are owner of the Flemming steak house in Chicago , I won’t be dining there anymore along with your other restaurants.
Its not just in the south.Here in NJ it all sucks as well.i just posted my complaint..and the same thing happens over and over.20 year olds do not know about customer service!
Please call me ASAP. I have notified police, Facebook live, local orgazations, news,lawyer,health department. Me Too movement and coordinating with ALCU and sorors.
Whats the results because I am about to hit all social media platforms
On Friday I went with my friend to the Outback in West Lake,Ohio for my Birthday. We were seated right away,we had call ahead seating. We sat there 2 and 1/2 Hours before getting our food,talking to the waiter,he just said it was always just coming!!! Finally after 2 and 1/2 hours we decided to leave,they were just bringing our food out,we said to box it up, we had to leave,they did,unfortunately the manager did and when we got home she had done an awful job boxing it and it had leaked and opened up and was not eatable.The female manager NEVER apologized!!!It was the worst restaurant I have ever been too and I have been to alot of Outback ‘s.It was the worst experience for a Birthday dinner I can ever remember. Vicky Glick xxxx Beavercrest Dr #106 Lorain, Ohio 44053 # 44024xxxc
I visited the Outback Steakhouse on Blossom Hill in San Jose on a Friday night and were set down. After 15/20 of sitting down and nobody acknowledging me, not even to take our drink orders or to say “hi, your server will be with you shortly”, I decided to leave. I spoke with the manager, (which didn’t even look like a manager, he looked like somebody that worked in the kitchen) and he didn’t even apologize, he just blamed it on being short staffed. I am sorry, but it’s a Friday night, how are you not well staff? Also, for nobody to acknowle me after 15/20 minutes, it’s unacceptable. I would understand if you come and tell me you will take longer than usual, but for servers to pass by us and not say anything, that is very SAD. I will definitely not be dinning here anymore and will be sure to spread the word to my friends and family.
I was in Hot Springs,Ar on 5/10/2018 and myself & two friends went into your restaurant @180 Pakis St .Our server was Walter D. We ordered & one of my friends decided to go to the ladies room. She walked into it & first thing you see is handicap stall facing door. Someone obivously had a bad upset stomach & it was all over toilet & floor in stall. They had to be aware of it because someone put a cone in front of stall door which was wide open. We asked our server for a Mgr & he promptly had it taken care of.
Another of my friend ordered a steak . The server brought his salad ,but no dressing for it. We finally got his attention & his reply when he brought it was “sorry, I guess if you want something done you have to do it yourself”. Well who else should have brought the dressing except him??
Then when the meal came another friend went to mix up her baked potato & it had a big black spot right in the center.There is no way the person that cut it open & put butter in it could avoid seeing it,yet it was served anyway. Not good!
I had no complaint with my food yet the worst complaint is from me. As we started to leave & I slid across the booth to get out something caught my pants & ruined them as it pulled BIG strings out about 6 inches long. They were perfectly good pants yet since they are polyester it ruined them. I am so glad it didn’t get my leg! I asked for the mgr & he came & I said sorry to be complaining again from us but……… proceeded to show him & tell him what happened. He so oh sorry & got down to feel what was on booth to do damage. I showed him about where it happened on booth & he said oh I feel it, It is a big splinter . I said well it ruined a perfectly good pair of pants, His reply was I’m sorry about that & that was it. Stunned I walked to my car where my friends were waiting & left.
Now what do you think I am going to tell anyone good about this restaurant??? Nothing!!! The mgr Steven SHOULD have offered compensation for my ruined pants . I didn’t expect a lot & they were only about a $30. pair of slacks, but he should have paid for them or @ the very least offered me a gift card since we had already paid over $70. for our meal. This is really bad customer service & you can bet I WILL NOT recommend this restaurant to anyone. The name over the door was Steven Bennett . Do not know if he was the same one we spoke with or not. I have proof in photos if you would like to see them of receipt & my ruined slacks.
Ordered from the outback in Brandon Fl today. Ordered the wings they were e extremely old and hard. We made this order several months ago with the same results. At that time we just threw them away and did not report the incident. Today we reported it. We know the manager was just trying to do her job, however, this conversation took 10+ minutes. We advised that we were returning the food because we felt strongly that as a manager it’s important for her to see the quality of the food given to her customer. She advised that the wings were probably over cooked and they would never send out old food. Being a cook we know the difference between old wings and over cooked. She offered to prepare something else on the menu we agreed. We will pay the difference our family is simply as always looking for a good meal, not a discount or a free meal. Unfortunately we have not had the awesome experience with this outback that we had for years. As a result we have avoided it for quite sometime. Our willingness to continue to try takeout is not successful.
Corporate office, visit Outback in Fultondale, AL. I dare you.
When Outback¡ files for bankruptcy or closes its doors for good, don’t play dumb.
What used to be pretty good is nothing short of a total letdown. It was a good idea while it lasted.
We went to the grand chute location for my wifes 50th suprise birthday. Orders were messed up and so was the bill spent alot of money there and not even a cupcake with a candle in it . Not even a happy birthday. Dissapointed. Jim
I went to eat with my family in Okc at the Outback on Nw Expressway and it was an awful experience. The steaks weren’t made right and when they were brought back with new steaks they tasted like they were loaded with pepper to possibly disguise how old tasting the steaks were. The waitress was nice but she brought my husband his “refill” drink with no ice in it….she gave him a hot Dr pepper….gross!!! I didnt mind paying for the appetizer and our kids food but I felt ripped off with our steaks. We didn’t even eat our food. And the Caesar salad I had was old and discolored. It was so gross!!!
Outback steakhouse has been accepting payments made by Jennifer Lee hemphill aka Cortez aka Rocha for the last 20 yrs. She is using stolen credit card of big country construction, Hemphill engineering group, Gary B Hemphill and Patricia Hemphill. They moved to Hong Kong 20 yrs ago and used to dine there frequently. However, this is upsetting Bec she uses her own ID w their cards. Please press charges for all payments made. Ty
I watched the local TV ads on our local stations for steak and unlimited steak. We invited our son and his girlfriend to join us for dinner. When we got to our local Outback Restaurant we were informed that was not for their district. On the TV ad it did not say it was unavailable in our location. I was upset but we orders steaks and left. When I got home the ad came on again. Its the first time I have been DISAPPOINTED at an outback restaurant. Shame on you.
Our complaint was in Richmond VA where they did not have steak and unlimited SHRIMP as advertised on our local TV stations.
A group of approximately 18 people dined at the Outback restaurant in Monroeville Pa yesterday. We were divided into 2 groups( which was ok) the other table was eating an we had not been asked for our order yet. Our waitress was curt and unpleasant. Four of us ordered the steak and lobster special at $15.99. Yes we had 2 coupons for $5 off on 2 meals, I asked for my salad dressing on the side— got it on top. The lobster was ok, not great, the steak was cooked the way I ordered it—BUT—it was tough. Not only mine was tough but 3 others were as well. One more was tough also an it was a 9 oz felay. Yes they compensated the meal. But the event was ruined by the waitress an the quality of the meal. VERY. DISAPPOINTING. Don’t know what you can do, I can say I for one didn’t leave a tip for the grumpy lack of service or the quality of the food.
I went to your Toledo location store 3620. 5200 Monroe St Toledo Ohio I won’t go back they tell you to sign up for there for there program and you do what they tell you and on your forth visit you get 50%off your bill well that don’t happen they bate and switch becouse all you get off is 5 dollar my bill I’ll never go back to out back again I thought bite and switch was against the law shame on you out back I’m writing a letter BBB and you local chamber of commerce
Cherry hill NJ location.Placed an online call ahead..not busy at all, it was 730 pm..was seated at a dirty table first, then instead of cleaning it, was taken to a corner table..sat there for 10 minutes and watched at least 3 servers walk past..NO ONE CAME TO OUR TABLE…we left and went to LONGHORN…
This is not the first time I’ve experienced this here, but it will be my last…i did not see anyone in management on the floor either…there were numerous tables needing cleaning,while 2 young men that were clearing a table had quite a lengthy talk..they didnt seem in any hurry to get things done at all.
Outback is now off my list of where to eat!
Horrible service in hamilton New Jersey won’t be returning steak had to much fat for 30.00 service was slow with bar being empty!
3105 Capital Blvd, Raleigh, NC location: We were in Raleigh for a few days & wanted a good quality steak meal. We did carry out & ordered two serloin steaks with side salads, potato soup, separate side salad, & baked potato for my vegetarian child. I went in person to place the order just to be sure we weren’t short changed with the salad quantity. I went around 6:30pm & was surprised to only see about 20 cars in the parking lot. This location was only a third full during a peak dinner time when they should have people waiting. A lot of the employees were just standing around or walking aimlessly in the restaurant with nothing to do. When I got back to our room, I noticed that a salad I paid for was left out. I called them & they said I would have to come back to the restaurant & they would have it ready for me. They also put bacon in all of the baked potato containers & I ordered one with just cream cheese, chives, & butter. When I returned to the room with my own steak getting cold, my child’s baked potato had beef juice in it & that doesn’t agree with a vegetarian. It was my fault that I didn’t tell them my child was a veterinarian. Since I already made two trips to the restaurant, I demanded that they deliver another baked potato. Our hotel was 0.8 miles from the restaurant. After almost 30 minutes waiting, I hopped in the car to make yet another drive to the restaurant. While I was on my way, the baked potato showed up at our hotel. I went to Burger King the next day for carry out lunch & got much better service & our order was perfect. So sad that a fast food place overshines a place like Outback. Now I can understand why this location had very few customers. Do NOT go to the Capital Blvd location in Raleigh, NC!!!
I ordered take out yesterday. The quality of the food was awful!!. I emailed theGM with pictures comparing my food to the advertisment but heard nothing. This is the 3rd time in 10 years I’ve eaten there and it just keeps getting worse. Wish i could post the pics
Horrible cree the manager didn’t make it any better. I asked for quest. I was turned down. Wasn’t seated. No menu, had to ask for that. Waiter made a difference with another party, which I was there before them and she wasn’t helpful but took her time with the other two tables. Cree the manager came over and showed no type of emotion or didn’t even apologize. She also gave me the wrong name his name is Christopher
Hello my name is James E. Alexander Jr. I am writing this complaint based on my experience at Outback in Richmond Va. (10-14-18). I ordered a New York strip with a baked potatoe and house salad. My waitress was very friendly and outgoing, she took me and my wife order promptly, however the wait was a little much. Upon receiving our order they had not brought my salad. After reminding them of the salad, the steak and potatoe had to be returned to be rewarded. Once I started to dine on my steak, it was literally the worst New York strip I ever eaten. A New York strip if I’m correct should be a very lean steak. There was more fat on the steak than I care to really remember. The steak was terrible. The manager offered to cook another, but after such a long wait I refused. There was eventually $3.00 dollars took off the meal, which I thought was absurd. Me and my wife like to go out every so often, we had a bad experience once before at Outback, however I thought this time it would be different. I will not ever again dine at Outback Steakhouse.
Signed
Horrible New York Strip.
I made some reservations with the Outback in Crhistiansburg, VA on the 4th of October. The reservations where for Wednesday October 17. I made them with a manager named Bob. I called Monday, October 15 and talked with Chris Terwilliger, who is the managing partner. He redid the reservations since the other manager didn’t put them in. Later that day Chris calls me back and says he isn’t sure he can accomedate us. I explain that it is hard to try to change large reservations around at the last minute. He said he would work something out. He called me this morning Tuesday October 16 to say he would have to charge me $2500 up front for my reservations. This is no way to run a business. I had made these reservations in good faith with a manager. The reservations should have been honored for that day at least. I have used many different Outback Steakhouses all over and have never been charged a fee the day before my reservations or even when making my reservations. I tried to talk to the Regional Manager Jona Ford but she felt there was nothing wrong with how Chris didn’t want to honor the first reservations I had made and how he wanted to now charge me $2500 for the reservations.
My husband and I visited the Outback Steakhouse in Arcadia, California. We hadn’t been for quite a while since the service and food was not what it used to be. Last night, we were pleasantly surprised when we met our server, Aiden!!! He was amazingly professional, fun and very welcoming. He was attentive and is a definite asset to your company. Aiden made our visit, a turn around from not wanting to visit into a, “we will be back soon.” He deserves a lot of credit! Thank you,
We were in the Gainesville, GA outback and you have a man going into the womens bathroom because he is a transvestite. This is unexceptible and we will not be back. we follow Christian values. they need to go into the mens bathroom. I witnessed him going into the womens. This is just sick.
Oct 21 2018 Horrible Experience. Carmel Indiana took almost 2 hrs to dine. Server horrible Msgr said been a rough day she had been waiting tables too. Don’t care . Getting hard to find a decent Outback in central Indiana .
I was never so embarrassed as I was at your restaurant in Richmond ky. We left the restaurant after paying our bill,one of the servers came out running after us said we didn’t leave our money on one of the bills. I walked back in she had found the one that was paid by credit card,my son gave the server ,hand delivered the other bill by haND to the server and told her to keep the change,in I went back out and got my son and we all came back in the restaurant and my son told the server that he hand her the black case with the cash in it and told you to keep the change,by the way a good size tip. the server SaI’d oh yeah I remember now,What hown embarrassing, we were there to celebrate my grandsons 21 st Birthday. we love Outback, I was never so disappointed. we sure learned a life lessons on this visit. we visit outback quite a lot, we will leave money from now on.
Location: Goldsboro, NC. Let me start by saying this is not the first time we’ve had a problem at this restaurant or at Outback at one other location, so in a way it was my fault for trying them once more. We were there for my birthday and daughter had made a reservation for 2:00, when we arrived we were given a pager and told they had to clean a table, should be about 10 minutes. Another group of five people came in behind us and were also given a pager, in about 10 minutes they were seated, I waited about 2-3 minutes then approached the host and asked why we were still waiting when the people that came in behind us had been seated, he replied with some attitude that they had called ahead to which I replied that we had a reservation…. I’m afraid the real issue here was racial discrimination, as I’m white, the host was a young black male and the group seated were black. It was obvious our business was not important, the host was rude, and there were plenty of empty tables/booths. My last visit ever to any Outback.
Racial discrimination WHAT??? That doesn’t happen to white people does it? Lol… jk this happens more than anyone can imagine but don’t know about because we (white people) don’t cry about every little thing which we really should start doing! This happened to me when I tried to get my son into a better school that was outside our district and was told no they couldn’t go there because they had to go to their district school and I said what about all the busing are they from this district? Well no was the answer I got, so I said well then this is reversed discrimination and I will be getting a lawyer on this and guess what my son got in that school but believe me it was not easy to do. My point to my rambling on is just to prove a point that there is discrimination against whites.
I frequent this establishment quite often and usually getting the same meal and was pleased when the delivery service began. I’ve used the delivery service a few times and when I have the food is not as it would be if I were to dine in. When dining in and ordering a Shrimp Cesar Salad I get two skewers consisting of 8 shrimp total. When I ordered the same item for delivery I received one skewer with a total of 4 shrimp. I placed an order for delivery two days ago and again the order was not as the description nor picture in the menu. I took a picture of the item received as well as the menu item that shows the difference.
Had the worse dinner ever at your bellingham ma location on saturday good over cooked waitress unattentive or flat out didnt care she slapped the dinner on our table and the next time we seen her it was to pay our check thats an awful way to treat your customers shame on you how do you ever expect people to want to come back qhen they are treated that way we spent good hard earned money to go out to dinner could have had a better meal at some dive all i can say is wow how do you remain in businees treating you customers this way
I ordered your Queensland Chicken and Shrimp entrée expecting to get 6 shrimp, as that is what your menu pictured. I got 4 and the server said that’s all you serve. Sounds like false advertising to me. The store mgr did give me extra shrimp when I complained. But why not change your menu photo to avoid false advertising complaints being filed? Your food is delicious.
Rude hostesses at southgate mi location very curt to a 4 year old then lied to the 4 year old about not having crayons and had the manager Kayla lie about not having crayons and rude about baby carrier sling not being able to be in the bar area
Got take away last night and it took over 45 minutes; short on runners; only one. She truly tried, but got overwhelmed. The food we ordered was so bad, the filet was tough and not 6 oz. Lobster tail was good though. Mine was not cooked at all; I had pork porterhouse. Very dissatisfied with the food, and felt for the runner trying her best.
Visited the Outback in Butler NJ on 11/10/18 with my wife. We ordered dinners and drinks no problems, she ordered the Filet medium and I ordered the Prime Rib also medium. When the food was delivered, hers was well done and dry as can be, mine was missing the baked potato. The waitress finally stopped by and we told her about the filet and the potato, she took the steak back and said a new one was ordered and should be out soon. I finished my meal while it was hot without the potato. The new steak was delivered still no potato and no explanation. when my wife finished her meal they asked if I wanted my potato, I told them I would take it to go. asked for the bill and a manager. The bill came but no manager. we left without talking to a manager.
I filled out the online survey and got a call back within days, I was promised coupon and a gift card to cover some of the meal. We never got anything in the mail, another manager called back about 10 days later and promised to look into this and get something done ASAP. Last week another manager called asking if anything has been done about these issues. I told him I talked to 2 managers and was promised many things but nothing has been done, nothing received and I don’t believe this restaurant will ever send anything out. There are 3 Outback restaurants in my area and I was told this is the best of the 3. The others must really be bad.
Spent over $50 and we couldn’t eat our dinners at the same time. I’ve been told “un-truth’s by 3 different managers over the phone and received nothing from Outback.
Guess the managers don’t really care about satisfying customers.
Got there at 12:40 and didn’t receive my food until 2:00. Manager didn’t do anything but say “I’m sorry we weren’t expecting a big crowd on a Saturday”. I eat at outback regularly and today was the WORST experience of all time. Manager was rude and service was terrible. I waited an hour and 20 min on bloom petals, mashed potatoes, and Mac and cheese. I was charged full price for my meal and was NOT pleased.
Complaint. Possible food poisoning from undercooked steak. Lunch, Dec 10, Outback, Opelika, Alabama. By 3 a.m. that night, my husband was suffering from running bowels until I could get to an open drugstore at 8 a.m. for remedies. His steak was the only food that lunch that all of us did not share in. The rest of us did not get sick. His “medium” steak was setting in a puddle of blood and would have been considered a rare stage. We advised him to send it back and have it cooked to “well done” since the chef did not understand “medium”. Hubby did not do that and paid the price. I thought you might want to know about this in case you have other complaints about this establishment. In general, the quality of the cooking has gotten worse than it used to be. The vegetables on our orders look way undercooked and should have been considered the salad. I doubt if we will return–too risky. Thank you for your attention. We don’t want others to suffer in case of food poisoning.
Vivian de Visser
I need to file a complaint… your Alexandria location on Rt 1 stole money from me …
I visited the Peachtree City Ga. Outback on 12/23/18 with a party of 9. We waited 90 min to be seated and then the food was brought out and two steaks were medium rare instead of medium well. The waiter took one back and it came back the same. The manger commented that this was the way medium well stakes are cooked. This has not been this way in the past. He was seeming a little irate. At this point, I was now ready to end this meal and go home. The two meals were removed from the bill. This was very disappointing since we came to have a steak meal and left with no stake at all. The cost of the meal would have around 2 hundred dollars if correct. However, it was still 160 dollars for a disappointing experience. The quality of this experience was not very good. We have been to this location many times and have pleased in the past. I am not sure when we will be ready to come back after this.
Sincerely,
Terry Olmstead
Currently at Outback in Calimer City. We waited almost 2 hours to be seated, took another 30 to 40 minutes for waitress to come to table to take drink orders, another 30 minutes for food orders and the food orders were incorrect when it arrived. Called the manager and ABSOLUTELY NOTHING was done! I’ve visited this location on several occasions but never received this type of service!! Horrible!!
I would love to have an Outback Restaurant move into my community. There is an excellent space for you to become our neighbor at 1728 E. Northern Parkway, Balto: Md. 21239. My name is Doris Ghee and my contact is [email protected] (410)550-xxxx or (443)739.xxxx. Looking forward to hearing from you soon. Happy New Year!
Went to Outback In Merrillville IN on January 1, 2019. We (husband and I) arrived around 4:20 and found a table in the bar. Waiter came by quickly to take our drink order. At that time we put in an order for appetizer. Drinks came, but after 30 minutes and no appetizer our waiter said he would put in our dinner order. No explanation as to what happened to our shrimp appetizer. We waited 15 minutes and when we didn’t even get our salads yet at this point, we asked for a manager. Manager never came to table. Told he was looking into what happened to our dinner order. After another 10 minutes our salads finally arrived. Still no manager. We ate our salads. 15 minutes later I asked our waiter “seriously, where is our food.” Because I was beginning to think that it was some kind of cruel joke. Still no manager comes to table. We weren’t even offered bread and butter to appease us for awhile. In the meantime, tables all around us were getting their food. After investing 1 1/2 hour waiting for food that never came, and a manager that never came to our table, nor an apology or even an explanation, we left. This was the most humiliated I have ever been in a restaurant. I will not go back to any outback ever.
I was at the outback steakhouse last night and the meal was horrible. I was there with my mom and sister in law and all of our steaks were horrible. First of all we ordered a salad with ranch dressing much to our surprise the dressing was so spicy that our mouths were on fire. The waitress failed to mention that it was a spicy dressing. I couldn’t even eat it. Then our steaks came my mouth was still burning, I tried to eat the steak but it was so spicy that my mouth was really on fire. The waitress said that the cook must have gotten a little heavy handed with the spices. That was an under statement. The waitress failed to mention that you had a choice of how you wanted it seasoned. They ruined a good filet mignon. The manager offered me another steak, but I couldn’t eat anything because all the crappy spiciness made my stomach sick. I can’t eat spicy food and the waitress should have told us about the spicy dressing when you order ranch dressing you don’t expect it to burn you mouth, lips and whatever. The manager didn’t charge me for my dinner cuz I couldn’t eat it, but my mom who is in her 80’s didn’t enjoy her steak and neither did my sister in law. This was the worst meal I have ever had at an outback steakhouse. The Outback Steakhouse was in Niles, Ohio store #3638
We are at the Outback on 6840 Charlotte Pike in Nashville on Dec 13th. The prime rib was over 1/3 fat. The person who cuts it should know better than to serve a piece of meat that people pay a lot for that is barely edible. The onion pedals had to be remade also. Waitress was great but never saw a manager walking around to address our prime rib issue. VERY disappointing.
The only reason I would go to Outback was for the King Crab Legs. I am so disappointed they have been taken off the menu. So I don’t go to Outback anymore. Please bring them back….
Issue with a delivery order on January 5th 2019 Outback Store in Holbrook NY 3311. There was a $10 tip added to the credit card bill which wasnt authorized.
This happened to a senior citizen in an assisted living community I work at. I feel that the delivery drive took advantage the my resident and this issue needs to be addressed!
I spoke to the manager on the Outback yesterday and he stated he would call me back by the end of the day, no call back.
I worked your store in Raleigh on Capitol Blvd for a couple of weeks and I never could clock in. The manager had to do so for me. I asked why was it like that and no one answered me. Now I no longer work there and was not paid for my last day of work. I have called multiple times and can’t get the store manager. I have left massages for him to contact me but to no avail. I am asking for a salutations to resolve my problem.
I recently went to the outback in westspringfield ma the food was great but the drinks were terrible. I ordered a rum drink and it was all ice and juice it didn’t even taste like there was alcohol in it. I also ordered a pomegranate martini. This also just tasted like juice. This is not the only time this has happened. It honestly makes me not want to go eat there if I can’t get a descent drink with dinner.
on Jan 12 2019 at 51st yale tulsa Okla location had to wait 15 minutes for waiter after seated. bread was not warm steaks were not cooked medium seemed well done. ordered to go along with our meal waiter forgot to add to ticket had to wait 15 minutes for order and to adjust ticket. looked like he wa new and my bill was 78 I left 90 so was a good tip. hope next time is better
Went to the Salinas Outback and it was horrible it was 7pm and not busy looked like they had one waitress for whole restaurant there was 5 of us and we all ordered steaks the soup was cold and runny the steaks and baked potato cold and potato hard she never returned for more dressing or ice tea and the bathroom was horrible… worst experience ever
I have unsubscribes from your emails 4 times in the last month. Still getting emails. STOP
My husband and I have always purchased over $200.00 in gift cards for Christmas gifts. Well this time we purchased the cards and received $80.00 in extra gift cards. (That are only good till Feb. 1.). We went to have dinner the other night and was told we could only use one of the cards. We don’t live very close to town and we don’t come down that much in the winter. Last year we were able to use all the cards at one time. The manager and the hostess were very rude to us. So with that, I delivered everyone of my gift cards to the families that had not paid their bill yet so that they may get the $10. Off on their bills. My husband and I will never go back to your restaurant in Redding, Ca. Mind you the bill would of been a lot higher than $150.,that night.
We just came from your Findlay restaurant not happy at all we haven’t been there in awhile and now I remember why first I did the check in online was 6:45 we got there at 6:30 didn’t get seated until 7:05 second it took 15 minutes to get our order taken then after 30 or so minutes we had to ask for our salads then it took 45 minutes to get or food then we wanted more ketchup and we had to wait for that then my son wanted a dessert To go remind you we told her she took our bill come back 10 minutes later with our credit card and said she just have them making it so it took 15 to 20 minutes to make a small ass Dessert that was over priced not happy with any of it we haven’t been there in awhile because of how it is and don’t think we will be back not happy my take it to Social media
Had lunch at Outback in Shreveport La with my sister yesterday. I normally get coconut shrimp with salad which at 10.99 for six shrimp is a little salty but normally the shrimp are really big, yesterday they were about half size . Felt really cheated and over charged.
Outback is open in -17 weather. Why are you making your employees come in when everything else is shut down.
Reaching a BloominBrands Corporate Rep IS NOT Possible by phone. Prove Otherwise.
Call Me at 919-285-4xxx.
My boyfriend and I went into an Outback on Finley and Butterfield late last night and we were seated right away but waited about 45 minutes in a nearly empty restaurant before we were even acknowledged and this was after we asked a waiter passing by to go and get the manager. The waiter who finally served us didn’t seem like he wanted to do it. Then when we were ready to leave my boyfriend signaled for the waiter who just ignored him. He signaled again saying very loudly excuse me while trying to get the waiter to come over. The waiter just continued to look in our direction but chose to continue what seemed like a personal conversation with other wait staff that were leaving; giving hugs and kisses goodbye. We then got the attention of the manager again to express concern with the waiters behavior. The manager apologized and offered a discount off our bill while the waiter begin cursing and talking very loudly about us. He then came over to our table and got in my boyfriend’s face screaming about how he was ready to go home and how he had a life and family too. The manager just sat there apologizing as the waiter became more belligerent. This was our first time ever visiting an Outback restaurant and will probably be our last. I have never felt more ignored, dis-respected, and dissatisfied with customer service in my life. This experience was so horrible I wondered if the waiter was prejudiced or prejudice because we were black. Then I wondered if maybe he was scheduled to leave but asked to stay later to take care of our table. However, I quickly dismissed the last idea as I watched the host seat a few more sets of guess that came long after we did who got waited on right away. As we paid our bill the waiter continued to act out and even got into a shouting match with my boyfriend with threats to meet him outside. This was the worst experience ever! I will never recommend anyone to go here.
I think it’s sad that your company takes away tips from waitresses and waiters to do tip share based on their sales!! That is disgusting!!
It means the people that do a great job and have repeat customers have to share tips with people that do a crappy job??
How are they supposed to make money? So when we left our waiter a nice $20.00 tip they have to no only share it with everyone else, but they are penalized based on how much money we spent??
That’s shameful and you should be ashamed!!
Hello, my husband and I went out for dinner at Outback in west york Pa on February 13th for an early Valentines dinner. We had a lovely dinner, food was good, service was fine. At the end of the meal, the server brought our check and my husband used his credit card. When Olivia brought the check back for him to sign we noticed it did not have our credit card in. So we waited a few minutes to look for Olivia, and then I said to her, you didn’t bring our credit card back. She was just like I’m sure I put it in there, I’m said no you did not we don’t have it!! So she walked away and soon came. ask with it. And just non shalontly layed it on the table and said its good you have a good memory and noticed that!! It was no apologies or anything!! Our credit card has a $30,000 credit limit so we obviously would not want this getting lost or stolen!! It’s not the fact that she forgot it; she is human and we all make mistakes, but the fact that it was just like here you go!! We should of addressed this situation with a manager that evening. I just think the server should be told if that ever happens to be sure and apologize instead of just acting like nothing happen!! Thank you for your time!!
Tonight my family and I ate at outback in Warner Robins Ga , Watson blvd ., the first time in years . I had the prime rib with lobster , sweet potato amd Caesar salad . The dressing was extremely salty , the potatoe was mush , the prime rib was seasoned to the point that it burned my mouth throat amd stomach . The blooming onion was greasy and had the taste of old oil . Was definitely not the same dining experience I had a couple yrs back . When I mentioned my displeasure with the prime rib , they did replace it. Our service was spot on , but with bad food , that is not enough to keep the doors open . I’d suggest retraining , perhaps secret shopper visit . Order the prime rib , I am certain you’ll be as disappointed as I was .
Please stay away from OAK PARK/SOUTHFIELD MI LOCATION, THIS LOCATION IS THE WORST EXPERIENCE I HAVE EVER ENDURED, AND THIS LOCATION NEED TO BE SHUT DOWN FOR GOOD, AT 9PM I ORDERED CURBSIDE TAKE OUT ONLINE I ORDERED 2 LOBSTER TAILS WITH ASPARAGUS IN A SIDE SALAD, 20 WINGS, 1 CRISPY LOBSTER & SHRIMP, 1 ALICE SPRING CHICKEN WITH STEAKHOUSE MAC & CHEESE, 1 GREAT BARRIER COMBO WITH A POTATO, WHICH TOTALED 104.98. I ARRIVED AT ABOUT 9:15P ON 2/22/2019 IN PAID FOR MY BILL WITH MY CARD, I WAITED & WAITED & WAITED & WAITED NOTHING HAPPENED NO FOOD NO ONE SAID ANYTHING TO ME, SO AFTER AN HOUR PASSED AND STILL NO ONE EVEN ACKNOWLEDGED ME OR PROVIDED ANY INFORMATION, SO AT THIS POINT IM EXTREMELY UPSET, I LEFT MY VEHICLE WENT UP TO THE DOOR KNOCKED AND AFTER 5MINS I FINALLY GOT IN, I PRECEDED TO ASK WHERES MY FOOD AT AND THE EMPLOYEE IMMEDIATELY RESPONDED ” OH WE RAN OUT OF LOBSTER TAILS” WOW I WAS TAKEN BACK COULDN’T BELIEVE IT, NO ONE SAID ANYTHING TO ME NO ONE EVEN ACKNOWLEDGED MY PRESENCE, AT THIS POINT I WAS HIGHLY DISRESPECTED AS A PAYING CUSTOMER AND THE WORKERS THERE ARE VERY UNPROFESSIONAL, I FINALLY SPOKE WITH THE MANAGER AFTER WAITING AN ADDITIONAL 20MINS (HORRIBLE SERVICE), AFTER SPEAKING WITH HIM IN EXPLAINING MY ISSUE HE UNDERSTOOD IN REFUNDED MY MONEY, SO AFTER WAITING THERE OVER AN HOUR I GOT NO FOOD I WAS TOTALLY INCONVENIENCED, VERY UPSET AND IM STILL HUNGRY. I WILL NEVER I MEAN NEVER GO TO OUTBACK STEAKHOUSE ON GREENFIELD AND 9MILE OAK PARK/SOUTHFIELD MI LOCATION AGAIN. PLEASE DO NOT GO THERE. I WOULD HATE FOR ANYBODY TO GO THROUGH WHAT I WENT THROUGH.
Had the steak and lobster and was very disappointed the lobster was as big as a shrimp and that’s not saying much
Outback location 5525 Stevenson Blvd
Fremont, CA 94538
United States
3-10-2019 in at 7:45- we got kick out 8:45
I had a very terrible experience at this outback steakhouse they treated us very very bad day was very angry and aggressive me and my girlfriend and our baby came to eat from Sunday service church and we called ahead and made a table reservation the guy said there’s no wait when we came in he said we will have you seated in five minutes so we waited 30 minutes later we asked the hosts how long more for our table to come she said 30-40 minutes I told her the manager said we will be seated in five minutes so she brings a manager to me and the manager said oh yes will have you seatet 5 more minutes I said OK that’s fine when I sit down The host got mad and said you need to be patient I said I did I waited 40 minutes
(exactly)
– [ ] When we sit down toward table the manager and I who said you know what I will not serve you get out of my restaurant and then I told him can I see the owner and he said yes I own the outbacks but he was like a guy that works in the kitchen He was very rude and aggressive and mad and I don’t even know what happened but I did seen him take out a few other Different family i’ve been eating here 20 years I come here every Sunday but this new guy is very unprofessional very rude I will never come back to this location ever again and I will not recommend anybody here I would love to speak to somebody corporate of the outbacks and I will give you the name of this guy he claims he was the manager and the owner he was an African-American guy (925)-557 50xx
On March 8, 2019 I dined at Outback located at 1824 Club House Dr, Valdosta, GA 31601 with my wife. I ordered a Rib-eye steak medium with mash potatoes and broccoli and my wife ordered Salmon with 2 sides.
My steak was cooked well done and dry. I returned the steak and had to wait an additional 30 mins and watch my wife eat. I understand that mistakes are done but to have to wait additional 30 mins for a steak is ridiculous. The manager apologized but offered nothing else. When I received my bill I was charged for 2 steaks. I asked for the manager and she was unprofessional and short with words and told me she adjusted the bill. It is one thing to over cook a steak then have me wait an additional 30 mins then over charge me is beyond insulting. I have dined at Outback for years and never had an issue before but on March 8, 2019 was not only frustrating but I felt as if my business meant nothing to this manager.
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Tried to call corporate office. I have been purchasing your green aioli sauce that goes on your steak tacos. I have stopped because they kept changing the price on me. Also they changed it permanently to a price that is way too expensive. Considering it is more expensive than a bowl of soup at most places is ridiculous. At first they charged me $3.00 for a soup bowl container. The next few times they charged me $4.99 and that was what the head/main manager had said to the cashier that served me. The next time I ordered it, the head manager wasn’t there and the assistant manager insisted that it cost $6.99. I told her the main manager said $4.99. The next time I ordered it, the other assistant manager insisted that the head manager said it is $6.99. I usually buy 4-5 containers each time I come. And I usually come at least 3 times a month. That would mean I am spending $105 on a product that isn’t made with any expensive ingredients–mainly mayonnaise.
Different menues and prices for different locations? What a joke! Each location shows the same menu on line but a different menu in the restaurant. Different prices for the same item at different places. Very inconsistant! What a dissapointment! No more Outback for me!
We went to outback in mass at assembly row on march22.we had called ahead for seating and were told to come at 9:20. We were there and now told a 15 min wait. We finally were seated at 10:10pm. We waited for a wait staff member to take our order and no one came to our table. We were so angry that we left at 10:30 hungry and never served. This is ridiculous! Probably lost us as customers
Please return my call, 321-663-xxxx. I have a complaint about not just one restaurant but two different restaurants.
Hello I was at the Terre Haute Outback today. My husband and I had a gift card from Bloomin’ Brands for 25 dollar. Our waitress said it declined I call the card company there is 25 dollars on the card. They said if it declines there is nothing they can do. That I need to contact the person who bought it for me for my birthday and tell them they need to take it back where they purchased the card. I called the card company again and they said if this store would have manually enter the card it would have went threw. They also said that they would have been more then happy to walk them threw steps to get the card to go threw. Outback was very rude about this situation. We do not plan on going back. This card is no good to us due to outback is the only restaurant we can use for this card due to location.
I just dined at your Seminole City center store. After eating part of my meal and drinking part of my premium cocktail, I stepped out to have a cigarette. I asked the people at the reservation/seating desk to please let my server know that I was stepping out and would be back. When I returned, both of my boxes and my drink we’re gone! The only thing left on the table was my bill. I proceeded to leave a $40.00 gift card for a $34.00 meal because I was so upset and did not want to deal with the hassle. Just to let you know that it will be a very long time before I feel comfortable to deal with your company again.
Since the grand opening of your Coral Springs, FL Outback Steakhouse location, on University Drive, I have become a regular patron of this outstanding restaurant. Starting from management, well run and always putting the customer first. The receptionist Maria always greets me as though I were family. She is dressed appropriately, always in a cheerful attitude, and efficient at her duties. I am fortunate to have her sister as my waitress. I wish I had employees like her at my place of employment. She is worth waiting for because of her excellent service. Her name is Maria also but you can tell they are from the same up bringing. By the time I am seated, I already have my drink and warm bread waiting for me. I only have an hour for lunch, so it is important that I am served in a timely manner. I feel as though I were a dignitary at a banquet. I understand another member of this family may seek employment there also. If she is anything like her two sisters, I welcome the addition. The food is delicious but when you combine the food and the service, wow, what an experience. Thank you for opening the restaurant so close to my place of employment and for hiring all the people I mentioned above. This is my permanent dining establishment.
I ordered delivery from the miami lakes store.
What a disaster.
Im at a hotel alone with a young child.
They forgot silverware, the hotel didnt hace any, i couldnt leave.to get any.
After getting both my child and i completely redressed and running to cvs for something to eat with, we arrive back and i notice my daughters mac and cheese was missing the store was closed and my daughter refused to eat anything else and everything was cold and nasty
Please pay more attention to the small stuff, it can make a huge difference
Order #9432029
Today my family of 3 was going to have lunch at the outback in Gateway Center in Brooklyn at 1:50 pm. The hostess was very confused when we arrived about where to seat us. The restaurant was busy or full. She asked if we minded a table and I replied I would prefer a booth. She then left and went to the back. There were at least 20 booths empty and 10 booths not cleaned up from prior guests. She then came out from the back and proceeded to seat us at the end table with only one booth bench and two chairs right by the kitchen. My husband is a fine dining chef and immediate said he did not want to sit by the kitchen when there were so many tables open elsewhere. The hostess walked away. I approached a gentlemen who was eating at the bar and asked him if he worked there. He said he did. I then asked if he could help us with the table situation and he refused to stop eating and help. My husband told him he was in the business and had never been treated this way. He said that it wasn’t his problem and to not take it out on him. We then left and took our business to Applebee’s across the parking lot. This establishment will never see our business again and I felt the need to let corporate know that no manager was present and the only official looking person other than the hostess refused to stop eating to help us. We always enjoy outback and looked forward to trying this one near our new home. Never again
WENT TO YOUR BAYSIDE NY OUTBACK(STORE NUMBER 3330–RECEIPT 0239-1 REC: 100 4/16/19 22:02))…HAVING BEEN GOING THERE FOR 17 YEARS..EACH YEAR LESS AND LESS. TRIED IT AGAIN TO CELEBRATE A BIRTHDAY. WAS GREETED BY “KELLY” A RUDE, BOTHERED HOSTESS WHO DID NOT GREET OR EVEN ACKNOWLEDGE US AS WE SPOKE TO HER. SHE MADE NO EYE CONTACT, AND WAS TALKING OVER HER SHOULDER TO ANOTHER COWORKER…SHE COLLECTED THE NAPKINS AND MENUS AND JUST WALKED AWAY–OUR CUE TO FOLLOW? WE DID. SHE TRIED TO SIT US AT THE BAR BOOTHS…I INFORMED HER WE WANTED A BOOTH INSIDE…THERE WAS A LOT OF AVAILABILITY. WE WERE 4—WITH YOUNG LADIES. SHE SAT US IN A SMALL BOOTH LEFT OF THE BAR. I ASKED TO GO INSIDE WHERE THE BIGGER BOOTHS WERE…AND THERE WERE AT LEAST 6 BOOTHS AVAILABLE. SHE TOLD US IT WAS A CLOSED AREA? PEOPLE WERE ALREADY SITTING THERE?! I ASKED IF THEY COULD OPEN ONE BOOTH…SHE WAS ALOOF AND CURT SAYING “NO”. THEN I ASKED TO SPEAK TO A MANAGER. SHE WAS SMIRKY AND SAID “SURE.” MANAGER WHO HAD NO NAME TAG, VERY SOFT SPOKEN, BUT NOT AT ALL HELPFUL APOLOGIZED, AND SAID SHE COULD OPEN A BOOTH…AS SHE HAD NO SERVERS FOR THAT AREA?! AT 9 PM WE EXPECT TO GET SERVICE….OR WE WOULD HAVE GONE TO THE OTHER 2 GREAT LOCATIONS RIGHT IN THAT LOCATION..APPLE BEES OR ALLORA..ETC… SHE SAID SHE COULD MOVE US FROM THE SMALL CRAMPED BOOTH WE WERE GIVEN. BY THAT TIME WE DID NOT WANT TO MOVE AND MAKE IT AWKWARD TO US OR THE OTHER GUESTS. MANAGER’S NAME WAS KAITLYNNE–SHE HAD NO NAME TAG..I INQUIRED ABOUT HER NAME AT THE END OF THE NIGHT WHEN I ASKED FOR HER AGAIN. WHEN I INFORMED HER THAT NO OTHER OUTBACKS CLOSE OFF BOOTHS, SHE SAID SHE KNEW THAT, AND THAT SHE COULD SIT US AT THE “CLOSED” BOOTHS NOW. AFTER A DISTASTEFUL GREETING, A RUDE, CARELESS SITTING(BY THE WAY..WE HAD DONE A “CALLED AHEAD” -WHICH WE WERE TELLING THE HOSTESS WHO WAS PLAYING DEAF AS WELL WHEN WE ARRIVED) WE WERE GOING TO MAKE THE BEST OF IT. THROUGHOUT THE DINER I AWAITED FOR THE MANAGER TO COME AND AGAIN APOLOGIZE FOR THE DISTASTEFUL EXPERIENCE…SHE NEVER SHOWED…NEVER CHECKED UP ON US. I HAD TO ASK FOR HER AGAIN AT THE END OF MEAL TO GET HER NAME AND THAT OF THE HOSTESS. NO WONDER OUTBACK AT BAYSIDE IS GOING DOWN UNDER! YOU HAVE RUDE HOSTESSES AND A MANAGER WHO DISAPPEARS AND DOES NOT CHECK UP ON HER STAFF OR THE CUSTOMERS. ON A POSITIVE NOTE, OUR WAITRESS, CANDACE C, WAS EXCELLENT! I HAVE HAD HER BEFORE, AND SHE IS ACCOMODATING AND FRIENDLY. THE FOOD WAS GOOD. SO YOU HAVE SOMETHING TO WORK WITH, BUT THE FOOD WENT DOWN BAD, AND THE ATMOSPHERE RUINED DUE TO THE START OF THE MEAL…HOW DARE YOU HIRE OR NOT CHECK UP ON THESE INDIVIDUALS…I WILL WRITE A 1 STAR REVIEW…AGAIN CAUSING OTHERS TO THINK TWICE OF GOING TO OUTBACK IN BAYSIDE. I WON’T BE GOING FOR ANOTHER YEAR…MAYBE YOU WILL HAVE CLEANED UP THE LITTLE COHOOTS THAT IS GOING ON THERE, AND I CAN UPDATE THE REVIEW WITH POSITIVE FEEDBACK. UNTIL THEN, GET CORPORATE TO DO A THOROUGH CHECK AND RETRAINING, AND IF NEED BE, GET NEW INDIVIDUALS TO REPRESENT “THE OUTBACK”.
I had an EXTREMELY POOR EXPERIENCE at the OUTBACK in Long Beach CA. Our server, who claimed to be named Tyler, (he wasn’t wearing a name tag) first didn’t bring us utensils for almost 20 minutes. It was not a busy day. When we asked him again for utensils as we were eating our salad with our fingers, he said he would get it and shook his head back and forth as if we were annoying him. He finally brought some utensils for one person. I asked him for the rest of us and he said I would need to wait till the greeter rolled them. He was so rude and disrespectful. I asked to speak to the manager. A gentleman comes in from the back, with a dirty shirt not buttoned all the way. I could see his chest tattoo and his undershirt. He claimed his name was Tino. Again, I didn’t know if he was telling the truth because he wasn’t wearing a name tag. He claims the dishwasher didn’t wash the dishes fast enough and that’s why we didn’t have utensils with our food. Again, there was hardly any customers in the restaurant. It wasn’t busy. He claimed he was going to take off the salad from the bill and he didn’t. When we questioned the server, he asked “why do you need it taken off, did you not like my service?” Let me get my manager. Tino came out again but he was only making things worse. I have NEVER experienced such unprofessional behavior at an OUTBACK restaurant. I advised I was going to make a complaint and he said do what you would like. The bathrooms were disgusting. There were maxi pads just thrown on the floor. I have pictures as well. There was a table that was sitting there with piles of plates of food from a previous customer when we arrived. It was still sitting there after we finished our meals and left. For me to pay almost 100.00 for a bill and receive this type of service is ridiculous. Again, I have never received this type of treatment in your establishments and I thought you would like to know how your Long Beach restaurant is being ran.
April 14th, the first day of our 14 day trip, we arrived in North Charleston N C. After checking into the hotel, we when looking for our favorite restaurant an Outback. My wife ordered a drink and I ordered water and at the same time we ordered our meal. I had a burger and my wife ordered a salad and shrimp. The salad to be served with the meal. This was at 5pm. My water came in a styrofoam cup with a plastic cover and a straw. (Wow) We were told they ran out of glasses. Our salad arrived next, not with the meal as requested. OK so we ate the salad and waited for the rest of our meal. People who arrived after us were being served. 30 minutes later we asked about the rest of our meal and were told “ sorry” nothing more. 55 minutes after we order, I put the money for the salad and my wife’s drink on the table and we left. We have traveled to 20 different countries and many destinations in the USA but never have I had to walk out of a restaurant. I know restaurants have problems but indifference and ignoring is not the solution. Just need to let you know how we feel.
Richard & Carol Graziano
The Villages, Florida
My wife & I came in for dinner. My wife started HAVING BAD PAINS ASK FOR THE DINNER TO GO. AT HOME FOUND WHAT WAS TO BE 6OZ FILET ONLY 1 TO 2 OZ VERY SMALL-MY PRIME RIB VERY TUFF-ALSO SMALLER THAN A 12 OZ I ORDERED.CALLED & SPOKE WITH MANAGER-HE STATED HE WOULD BE MORE THAN HAPPY TO SEND ME A GIFT CARD. WHICH HE NEVER DID-HE JUST LIED. HE TOOK ADVANTAGE OF MY WIFE & I MAYBE DUE TO OUR AGE 67 & 69. I NEED TO FOLLOW UP WITH BBB-ATTORNEY GENERAL WHO EVER I CAN MAKE A COMPLAINT. THIS IS NOT HOW YOU TREAT OLDER CUSTOMERS. JUSGT A RIPP OF.
I would like to draw something to your attention about customers with disabilities. I have limited mobility in my shoulders, and difficulty raising arms and holding heavy, hot, or full objects over my shoulder height when seated. The wait staff seems to stand in one spot about a foot from the table edge, and hand things past the people seated closest, to the people on the far side of the table. All is above the height if the head of the person closest to them. Last evening that included a glass of iced tea that was a 1/4 of inch from the brim, my plate with steak, potato, and veggies, then my plate gathered after finishing (which in this case resulted in juices running upmy sleevr when the wait staff asjed me to hand the finished plate to them.) If I say something in front of companions, they jump to lift items from the wait staff, and I am totally embarassed because of the attention to my disability. I don’t understand why you are risking the liability of handing things to people over their head that may fall. Please consider how your staff is serving individuals, so it can be done more safely. Otherwise the wait staff was attentive and very pleasant. Thank you.
My wife and I have always enjoyed Outback at these N.C. locations; High Point, Burlington, Four Seasons and Battleground in Greensboro.
In October we decided to try the new store #3465 on West Wendover in Greensboro. We ordered ribeye, medium and it was served close to being rare. An owner took it back to the kitchen. We waited close to fifteen minutes, and she brought the same steak back to us, well done. She asked if we wanted to wait longer for the cook to try again. We could not. We left very disappointed and were not charged.
On May 11, 2019 we went to a movie near store #3465 and decided, with great anticipation, to go to dinner at this same location.
We ordered a bone-in ribeye, medium to split between us. We also ordered two small Pinot Noir, Mirassou. The steak was cooked properly but was 75% fat and gristle; no joke. We spoke with Eric, a manager. He took it and returned with another ribeye, almost rare; inedible to us.
We were exasperated and asked for the check. The steak was comped, but we were charged for two small (more expensive) La Crema, instead of the two small Mirassou, as ordered. Our server took our bill for correction and returned, charging us for two LARGE Mirassou!
So, our dinner consisted of salad with macaroni and cheese.
We will be going back to other Outback locations but certainly not to store #3465 on Wendover.
Regrets,
Lance and Debbi
I called last night Thursday the 23rd to ask about a party of 18 on Friday 24th and was told to call in the afternoon of Friday the 24th for call ahead seating. The manager on duty told me this after me waiting on the phone for him to even answer. I called today the 24th at 2:30 and was told they could not accommodate until 8:30 or later. I alway went to Outback’s but Longhorn’s or Texas Roadhouse will be my new steakhouse. I will definitely spread the word about my experience. Poor service.
Food was cold lobsters were not cooked it was terrible,will not patronized the FULTONDALE location ever again.
Went to dinner at the Outback in Portland this evening near St. Vincent‘s where we get medical care. We’re here from the coast and like to try good steak places
The server, Patrick, was very nice and attentive, and specific.
When I told him my steak was under done he very pleasantly took it back to be cooked some more.
It was brought back by the manager David who was friendly and had us laughing. Yes Not only did he bring me a well prepared steak but everything on the plate including the shrimp had been replaced with fresh food. Very nice
Thank you we will come back here.
While dining at the bar location Royal Palm Beach, I had a roach go right across my utensils. Bartender apologized and killed it with a napkin as if it were a regular problem. I got up and left. Lost my appetite. I use to enjoy dining there not anymore.
It has been weeks since I notified you of a very poor experience my wife and I had at the Outback in Fredericksburg, VA. Received 2 signature sirloins that were so tough as to be almost un-edible. In addition, my baked potato contained a long gray hair (not one of ours). I was assured that I would receive an appropriate response within 5-7 working days. That hasn’t happened, but I have gotten 50+ emails that were sales pitches. Very disappointed because I had heretofore had good experiences with Outback in numerous locations.
I placed an order at Outback located in 12609 Wisteria Dr. Germantown, Md. My order was supposed to be ready for pick up between 7:38 and 7:48 PM. We got there to pick it up around 7:50 ish PM. The order still wasn’t ready & the young man that brought the food out to us took our bag over to another car took the steak meal out & quickly went back inside. Then he brings our order didn’t check to see if it was all there because he knew he had given part of our order to someone else. Quickly hands us the bag takes our tip & runs back inside. Now, as soon as he gave us the bag I got right out the car & took it back because we were missing a whole meal. Then when I get inside he tries to act stupid as if he didnt know the meal was missing. There was steak juice all on the bread bag because he pulled it out to give it to someone else. Then when I went in to tell them it was missing. This short lady I’m assuming is a Manager not sure because she was very unprofessional and inconsiderate proceeds to tell me that it was in the bag because she watched the cook put it in there. As if I stole the 14oz. Steak and tried to get a free one. We order the same things everytime we go & I don’t even eat the steak I get the pasta with shrimp and chicken. She basically tried to accuse me of stealing the steak and then told me they could make another one but I would need to wait another 15 mins after I waited to leave my house to give them more time to prepare the order & then additional time when we arrived. She didnt over no discount she was very rude. She proceeded to ask me if I paid for the order already when my receipt was already on the bag. I literally just spent $50 on food paid for it online & your trying to accuse me of stealing a steak. I was so disgusted that I asked for a full refund & didnt take any of the food. I’m going to have to watch my bank account to see if she refunds my money because she claimed she didn’t need my card to credit my money back. I am pissed off & I don’t appreciate how I was treated & they had been messing up everyone’s orders before I even got there. There were (2) other customers besides myself who had to get out of there cars at curbside and walkin because our orders were messed up. I left there & went to Chic Fila. I will never return to Outback again.
The food was awful my stake wasn’t well done like I asked had to send it back my side’s got cold waiting on my stake to get done the Mac and cheese didn’t have enough cheese the chicken wings and booming onion was cooked in some old grease had a nasty after taste!!! The only thing taste good was my husband salad and this was my 5th anniversary we where celebrating we spent$100 and still tip the waiter $10 cause she was the bomb with severing us not her fault that the food was nasty!!!😣😣☹️ And this how I feel when I got home🤢🤢🤢😤 ALL BAD
I picked up a bloomingonion and wings 7/16/19 in the afternoon. The onion was so salty and greasy and had been sitting out soggy; wings way over cooked. Ordered ranch dressing and got blue cheese. Did not enjoy this meal. After working and coming home with bad food.
Awful!!! I called corporate twice without a return phone call. The queens harbor management and staff is awful. How can you screw up one persons to go order three times??? Especially on my birthday. I had to drive back at 10:00 to return my disgusting chewy, membrane filet tips. Waited for an hour for a replacement. Two more steaks cooked horribly. Sat down with the manager Chad when he finally got around to contacting me, very aloof ; not engaged.why would you go back? They don’t care. Not how it should be; no value, it appears for the 10 that had a good experience, you do not matter. Horrible.
As a parent of a special needs child this is a sad thing to read. Those without special needs do not understand and we live in a culture of rudeness. I’m sorry you had to go through that.
Just read about a ‘Special Needs’ family being told to leave an ‘Outback Restaurant’ in the State of Maryland. Well, I too have a special needs grandchild who he too make noises, very messy. Yet, no establishment has ever requested this child and his parents leave due too his disabilities!! Seems to me someone may have violated this child’s disability rights, by not having accommodations for special needs patrons.
I do not plan to visit any ‘Outback Restaurant’ since, I have been made aware your Restaurant can not accommodate ‘Special Need Patrons’ and I will urge all my friends and familiy members to join me.
Can not believe ‘Outback Restaurants’ do not have accommodations for ‘ Special Needs’ Patrons.
I am going to urge everyone I know to not patronize ‘Outback Restaurants’ since this establishment does not cater to ‘Special Needs’ patrons.
Our family has been going to the same Outback for over 15 years, Macedonia, OH – and each visit has become increasing disappointing. We use to order about once a week (take out) and over the past year I don’t believe we have ever gotten an order home that was correct. Today was the worst – ordered the Filet and Lobster, the Filet was charred black and the lobster was under cooked, also ordered Alice’s Spring Chicken and the cheese on top was burnt black in spots and so tough was unable to eat. This location has continued to deteriorate over the past several years. I will not be surprised when they close their doors. I do visit another location in a neighboring area and the food is always good at this location. The location in Macedonia OH needs to be careful this is a growing area for restaurants and with more choices comes less business for bad restaurants.
I THINK LOWES REALLY IS TERRIBLE ,
IT’S A WONDER THEY ARE STILL IN BUSINESS.
PROBABLY BECAUSE THE HOME DEPOT IS JUST AS BAD
I was so shock last night went to outback in Springfield , Nj … it’s was 8 of us celebrating a birthday ..waiter put us in a booth by the wall… A big cockroach came crawling down the wall I call the waiter and he crushed it….We spent a lot of money… we received no comp or anything… I really like Outback food and surprise the Manager didn’t offer us nothing.
How do I contact you by email or live chat? I have tried the Headquarters phone number but I am unable to get through to a real live person in the weekend.
Is the customer service phone number the same as the corporate office phone number? I want to contact the customer support department.
I just had to write to tell you that I went to dinner at Outback last night. I really didn’t want to because my past experience wasn’t good. My son said to me, remember you liked the food at the Roseville Outback. So we went and I just wanted you to know that I had the best prime rib I have ever had. It was cooked to perfection. My son also ordered prime rib and was just as happy as I was. Then to top it off our waitress was just the best. We just loved her. Her name was Varonica. She made everything so nice. All the other Outback restaurants I have been to have been absolutely horrible. The meat wasn’t good. I got a prime rib sandwich once from the Madison Heights Outback and it was basically a fat sandwich because they put mostly fat from the prime rib on it. This is why I’m writing to tell you about the Roseville Outback. It’s the way Outback was when they first opened. It was so good I can’t wait to go back.
I came way from Miami to a Fort Lauderdale Outback Steakhouse ordered my food online it was the steak and lobster promotion after being told by the wait time and the price of my meal I was told by the manager of the restaurant he was not going to place my order after I tried to explain the order was just placed online and I have the confirmation I was told to get the hell out and if I don’t leave he’s calling the police I feel discriminated against because I know that’s not the way you deal with a paying customer and I feel the manager at the location should have to be taught how to deal with the customers thank you I can be contacted at 3054978536
We have not gone to Outback since you stopped carrying lamb. You are supposed to be ” Austrialian”. Without lamb you are just like any other steakhouse.
OUTBACK STEAKHOUSE # 1035 1820 RAYMOND DIEHL RD TALLAHASSEE FL 32308 TALLAHSSEE FL 32308 POOR SERVICE AND FOOD WAS OLD FOR LUNCH, I WILL LOOK FOR ANOTHER OUTBACK STEAKHOUSE, I LOSES MY MONEY, IT BECAME A BAD DAY,
We went to this Outback Steakhouse while we were traveling through Danville VA, on Thursday December 5th, which happens to be my birthday. It was an absolute disaster. We were sat right away, but when we got to our table it had not been set at all. We had no napkins, no silverware, no nothing. When our server by the name of Quinton A, arrived at our table , he was extremely nasty and had a very bad attitude. When we asked for silverware and napkins he said he would get them and he never did. We had to ask him 5 times !!
I was about ready to leave and my wife reminded me that we still had another hour of driving before we got home , and that then we would have to cook something, so we decided to stay.
Huge mistake !! Our server Quinton seemed like he could care less about anything we were saying. There was absolutely no manager anywhere around, which was another red flag because every Outback we have ever been to has always had a very attentive manager making sure everything is good. We ordered 2 NY strip dinners. When we got our salads my wife’s was ok , but my Ceaser salad was extremely salty.
When the NY strips got to our table, mine tasted like the meat was old. My wife’s steak was over cooked. We decided to ask for a Togo box and give our dogs the steaks. This was our worst experience at any Outback ever !
The next day I called to speak with the proprietor and was told he was not available. The person on the phone represented herself as a manager and apologized for our experience and took my name and address and promised to send us a gift certificate so we could go to a different Outback and give the Outback a chance to redeem themselves.
It’s been almost a week now and we have yet to receive anything at all from them.
I have emailed the corporate office to voice our displeasure, and we will never go back to the Outback in Danville, VA.
This has got to be the worst Outback in the country !!
We are used to superior food and service at the Outback. That is what we have come to expect from them after being loyal Outback customers for years. If you are in the Danville area and want to have an enjoyable evening, I would recommend going somewhere else.
I have called the corporate office twice now and left a message and I have yet to be contacted. I called last Friday and I also called this morning. I would like to speak with someone in regards to our worse dining experience ever at any Outback.
Horrible service, cleanliness and sanitation at your Birmingham al location. The one on hwy 280! I took pictures of our food and the filth we experienced tonight. Do your company a favor and send secret shoppers there. I would fire the regional that put these people in place. It’s a bigger problem than just the GM. I don’t want anything other than the highest paid person in this company to have to sit through this xxxx show!
Our family visited Outback Steakhouse on December 13,2019, in Evansville,IN. We had a very bad experience. I would like for someone from headquarters to call me back ASAP!! I have called and left 2 messages but no one has returned my call. My phone number is (270)315-8077. Hope to hear from someone soon
Went to north hills McKnight road store on 1/29/2020 bathroom had extension cords connected to a heater stretched out as you enter toilet area I can send a photo for proof. Then paper towels big roll sitting on counter no one could even put in dispenser!!
To the Outback steakhouse.
Three weeks ago I took my parents to the Outback in Somerville upon there request. Seeing the advertisement on TV brought back memories for us. For years we were loyal customers at your Burlington location all the way up until it closed. My parents don’t get out much do to there age so we like to make the times they do get out count. Both my parents got the big filets and I got the salmon. We also got one btl of wine.. So I’m not going to write a big sob story and tell you guys how everything was less then satisfactory but unfortunately it was. Somerville is a great thriving area that keeps growing at an alarming pace. Every meal should count and should be presented as advertised.. I’m sorry for the unfortunate experience we had at your Somerville location. When we go out and spend one hundred and fifty dollars we hope for the best food and service possible. I hope that you can use this to fix whatever is broken there cuz I would like to maybe someday take them back. We are not the kind of people to judge on one outing. Thank you for your time Brian
The food wasn’t great, waited for service way too long and not busy, even the manager was not good. Haven’t been there for awhile, I could understand why on a Sunday the business was slow, the service from start to finish needs to be adjusted, even upon leaving manager at stand not any kind of acknowledgement or gratitude, how about grab the door
I love the Bloomin Burger – when will return to the menu?
Need to speak to someone, about what what happen last night at the Bar. 419 722 xxxx
Want to talk to someone abouy Outback Steakhouse customer service
It was my first time at the Outback steak house, and I wont go back. The blooming onion was burned, my salad was so spicy I could not eat it, my son order a med well steak got a med rate. My daughter n laws chicken was still pink. The chicken wings still had blood around the bone, and there was so much dust on the blinds that there were cobwebs on them. All in all the worst experience ever.
Went to Outback Hermitage November 13,2020. Slow wrong meal which was compted. Member of rewards club. Gave my phone did not get my reward for night. This is about third time this has happened in 4 month time period.
My wife and I have been eating at Outback for many years. We picked up carside today in Columbus, Ga. We both had 8 oz. filets. Both steaks were terrible! They were very tough, stringy and chewy. I also used an outback rewards on this meal. Very disappointed in our meal!
Tried to order a drive up take out order
Was giving my order to a waiter (Jamal?)
Tried to add an unsweet tea to the order and he said Oh My God
So rude no apology nothing so I just said nevermind with the order have been going there for a long time and that is the first rudest person we have encountered
Hello. I ate at the Highway A1A outback tonight, December 16. I have eaten at Outback’s many times in Aurora, Colorado. I always order a filet , Caesar side, and veggies. Tonight, my order for medium rare steak was so well done that it was grey. So, the waitress took it back and did another steak, equally well done. The manager did not apologize at all. Was every dismissive. I ended up with no dinner. What should have been a lovely evening with my husband was ruined.
We did not save the Visa receipt but our dinner bill was $36, and we left a $15 tip, so you should be able to identify it.
Susan Kaye, 970 925 xxxx
Susankxxxx @comcast.net
Ordered food to be picked up at 5:40. No one has come to car, husband has gone inside to pick up ( now 6:05). Always a time issue with this location. Snellville Ga.
Hello, I dined at the Outback on 10400 Pines Blvd., Pembroke Pines, FL 33026 / 954-981-5300. I dined for lunch at 1:49p. We ordered a 12oz. ribeye steak, medium-rare with sides. The steak was cooked medium and very salty and too much pepper, so we told our waitress and she took it back to make a new one. The second steak came out and it was worse than the first one. It was overcooked to medium to well done. The steak was hard and tough. We told our waitress, but did not return it because it was getting late and we didn’t have much time to wait. However, the manager never came out to ask us about our steak the first or second time. The waitress left the check on our table and we noticed that the manager did not even give us a courtesy discount for the steak that was not cooked the way we asked. I asked the waitress if we could talk to the manager and she told us that he (Ivan Rodriguez) could not come out to talk to us because he was too busy. His name, again, is Ivan Rodriguez. In return she told us that she can send the assistant manager to speak to us. So she came to talk to us and she told us that the manager said that the steaks were cooked perfectly??? I cannot understand the audacity of that manager to say that the steaks were cooked perfectly! First of all, that was not his order and it was not cooked as we asked? How could it be perfect? I am so upset and offended on how the manager handled our situation that I will never go back to that particular restaurant every again as long as that manager, Ivan Rodriguez, is there. He should not be a manager because he does not possess the qualities and qualifications to be a manager. I just wanted to give you all a heads up of the kind of people/managers your restaurant is hiring. I am shocked and disgusted on how I was treated as a regular customer in your restaurant and in return I will not give good reports or recommend anyone to go to that Outback. Check Info: Table 6/Melissa T / Svr Ck: 8 / 1:49p – 12/27/20 / Total: $44.90
Please teach your Champaign Il store the proper way to make a chopped salad with blue cheese, pecans etc. They are delicious in Tampa but unrecognizable in Champaign Il. They are not chopped, skimpy with few ingredients. So disappointing when coming home from Florida.
Last night I did call ahead seating I told him I would arrive 25 to 40 minutes later he said a table would be waiting when I arrive 30 minutes later I was told I had to wait another 20 minutes. Why do they have call ahead seating and you are not accommodated. I understand during this pandemic it’s extremely hard to run a restaurant because that’s what I do for a living I understand not taking reservations but if you have a koala head seating and you have to wait 20 more minutes when you get there it’s not right. I totally understand why you don’t take reservations but these trying times maybe you should reconsider this. Thank you
Am a longtime customer with lots of gift cards from family members even thought I sent a screenshot of my card having a $50 balance bloomin brands is saying the card was activated and then canceled so they won’t honor it you are losing a longtime customer over $50 after I use my current gift cards I will never go in outback again or have anyone give me a gift card
Rewards member!!! Ordered curbside pickup for 2 orders of wings at 3:01 PM. Received email that order would be ready at 3:33-3:38. Order came out at 4:05……over an hour for wings plus 27 minutes past the pickup time and I had to ask the girl that was coming out to curbside. She said they are waiting on your mashed potatoes…..which we did not even order! We asked why so late and got “I don’t know, I just got here.” What???? Several cars pulled in and picked up while we were waiting! Not good service and not a good answer as to why!! If you missed my order just say so!!! Also, wings were not very only warm!
Rewards member!!! Ordered curbside pickup for 2 orders of wings at 3:01 PM. Received email that order would be ready at 3:33-3:38. Order came out at 4:05……over an hour for wings plus 27 minutes past the pickup time and I had to ask the girl that was coming out to curbside. She said they are waiting on your mashed potatoes…..which we did not even order! We asked why so late and got “I don’t know, I just got here.” What???? Several cars pulled in and picked up while we were waiting! Not good service and not a good answer as to why!! If you missed my order just say so!!! Also, wings were not very only warm!
I wanted to touch base with your company in reference to the Outback located at 5255 S. Florida Ave. in Lakeland, FL. My family have been frequenting this location for years without problem and have bragged to friends about how great it is. Never had a problem that wasn’t addressed immediately and with the utmost professionalism. However, last night, on 01/04/2021, my party of 6 had terrible service. It started out good enough, prompt greeting, server seemed polite, but then it spiraled out of control to include the following:
– Salads took a long time to arrive
– Refills were never offered but were required to be asked for
– Two of the party sat without drink for a long duration
– Waiter rarely checked in
– When asked for extra onion sauce it was forgotten and had to ask again
– After waiter dropped off a ranch that was asked for, a child wanted an additional dipping sauce – I said to the waiter “Sir, sorry to bother you but….” before I could finish he said “hold on…”, and walked to another table to drop off to go boxes instead of just letting me ask before leaving
– Charged us for a free bloomin onion we had verified was complimentary (ref football game win)
– When pointed out he assured the onion would be removed
– Asked for an additional drink (one of party who had been without for a long time) with the bill
– Manager then came out to explain our card had been charged twice…once incorrectly due to the waiter forgetting to take off the onion which had just been spoken of…..and an additional time after voiding that (both charges over $48.00)
– Was told by the manager that the voided amount would be back in account in 3-4 days (why not just refund the onion? Now we are out 60.00 for 4 days?)
-Still never got refill
This is the most problematic part of the evening. While the manager was present and explaining the bill mistake, we verified with the manager that he was in fact the manager and explained how horrendous the experience had been. This explanation included all of the above listed issues and then we looked to him for response to which he said , “Ok, do you understand how the bill refund will work?” That was it….he didn’t even listen to the issues, apologize for the issue, or attempt to offer incentive to offset the experience. He then left the table at which time the waiter finally dropped off the requested drink.
It is no wonder the waiter lacks professionalism since the manager exhibits the same behavior. Both of them had an attitude of indifference and lack of concern for their customers. Our waiter had 3 booths of people to serve. No big tables, no extrodinary crowds, etc. It was simply poor service and we will hesitate to return to that location. I have never left a $0.00 tip EVER. I was a waiter for a decade and leave 20% or more every time we eat. More after the COVID situation. But in this instance we couldn’t leave anything for the server. It was unbelievable.
I explained to my wife who insisted that she would never return that the manager’s time there will most likely be short lived. I don’t see such service being tolerated by your company without being corrected or removed. Hence the reason for this complaint, to make you aware of what his happening in one of your locations.
Thanks so much for your time and feel free to contact me for any additional input/question.
Barry Maurer
813-787-xxxx
One would think especially during pandemic, and take out only u would make best food only, got two two order of Alice spring chicken, half piece of raw bacon on each , so disappointed
This is second time got raw bacon on my meal,l got Alice springs chicken today, got half piece of raw bacon, one would think u would make better then ever during pandemic o get people to come back , worse than ever 18 dollars for half piece bacon
I paid for a meal online at the Crystal Lake, Illinois, Outback location that I never received because the staff was overwhelmed with orders. Even though I received a confirmation email saying it would be ready by 6:30 PM, when I arrived I was told there was an hour and half wait. Ridiculous. Don’t accept orders online that cannot be fulfilled. I expect a refund and a reply.
J I was informed that my outback in Maple Shade NJ will no longer be carrying mushrooms ?
Does Outbackhelp students. With scholarship? My daughter been employed 4-6 months
We had call ahead seating for 5:30 arrived at 5:20 still told had to wait maybe an hour for dinner! This is not acceptable to any standards. Clovis or not, we are still paying good money for a dinner. I don’t know if we will ever go back, or the friends we had with us will go back again.
We ate at you Outback restaurant in Gaffney SC….to be honest we have never had a good meal there the steaks are never cooked as ordered. The only reason we continue to eat there is because it’s a halfway meeting point for the grandkids but after tonight we are done. It was my birthday so it seemed like a good place to meet….so I ordered salmon with the premium blue cheese salad but they came to the table with a salad with a glob of blue cheese is the middle no dressing, one person didn’t get there salad, the waiter was trying he apologized saying he didn’t know they didn’t have what it took to make my salad. One of the kids steaks was full of gristle The other steak was not cooked as ordered. The waiter said he would send the manager over. They did not have any ketchup…It just goes on and on. Who I think might have been a manager walked by and said thank you for coming and walked on. We live in Greenville SC and we never have this problem there…This restaurant has always had its problems but for a manager to just ignore is unacceptable. I felt so bad for our waiter.
My husband and I have been to your location in Osage Beach, Mo. several times. We are pleased with the service and the food, however our complaint is the music. It is a poor choice of hip hop to begin with and it is ALWAYS TOO LOUD. We have asked that the music be turned down some but told they cannot turn it down there. This is disappointing to us, because we have made a decision not to return. It would be nice to hear nice gentle music while eating and having conversations where we can hear what each other is saying.
Sincerely,
Mrs. Jones
I went to Outback yesterday for lunch at the restaurant at Beechmont Ave Cincinnati,OH against my daughters opinion cause they had went to the same Outback Friday and had a horrible experience. It was my birthday and I haven’t been out much since covid and chose Outback. We arrived and was seated immediately because it wasn’t that busy. We ordered drinks and food and was visiting with the people that went with us we lost track of time. Ot had been an hour since ordering,I ask our waitress where our food was she replied its coming. She went to the kitchen and returned with our food that was cold and burnt. I ordered the 6 oz sirloin and coconut shrimp,my husband ordered the 8 oz sirloin and ribs. Every thing was burnt including family members that ordered burgers were burnt. I spent 60 dollars on a burnt steaks that were the size of my palm and shrimp burnt to a crisp. I guess it will be a very long time before I visit this restaurant again.
I got very sick after i ate at the outback steak house in Victorville amargosa rd pls contact me i need to report this
It would have been nice to get my order when I ordered it. I ordered at 10am online for a 4:00 pickup at the Morgantown WV Outback.
When I arrived at 3:53, I was told it would be right out. I believe it had never been started at that time.
I called again at 4:12 and was told it would be checked on. I received my food at 4:25.
If I had been told they forgot to start order, that would have been fine…but I was told the kitchen was backed up.
Several people pulled in after me and were given their food…so kitchen wasn’t backed up.
Please just tell the truth…it works a lot better to keep customers.
Dixie Phillips
I am complaining about the efficiency of your Outback Steakhouse on 21st St. in Indianapolis Indiana period they would not answer the phone after about 15 minutes on the phone. I tried again to call someone picked up the phone and told me to home and did not pick it up at another 15 minutes. I arrived at the store and made my order then. I did observe that phone calls were being made with no answers or someone picked it up and just laid the phone down with no one To take the food order.
The food was good and hot that I ordered in person.
I can understand why they only read two out of five for their rating chart
I bought the $50 gift card so I could get the two $10 gift cards for free and I did not see the date on there that they expire and I don’t understand why you would put them in a E e-card And I don’t understand why you have them expire in the first place I am very upset that I spent $50 and then I didn’t get my $20 get to use my $20 because it expired and Outback used to be my favorite place to eat at but I will never go in another outback or never buy another gift card for anybody because I don’t think that’s right that you do that
Due to being displaced, I’ve eaten there quite frequently as of lately. However, I may consider dining elsewhere.
When I eat there I feel the staff is always trying to rush me out as soon as possible, bringing the check within 3 minutes of the food arriving, and giving improper eye contact. I am usually one of the few people who go there alone, and other tables in which others come as a couple are not receiving treatment like this.
Would like to know what’s going on.
We love eating at Outback! We have a monthly sibling and spouse night. Our last SASN was March 3rd. There were 8 of us there and we were seated as usual but our table was still dirty from the guests before. Two servers walked by us several times without acknowledging us. One person came by and said she would get our server. After 20 minutes of this we all got up and went to stand up front until our table was ready. We weren’t too upset because of our current social issues with COVID but no one talked to us up front for 14 minutes! Then when asked why we were there we were reprimanded not to walk around the restaurant unattended. I shut my mouth. I didn’t want to ruin the night. So we stood there for another 10 minutes and a gentleman walked up and asked if we were waiting to be seated. I explained the situation to him and he apologized. We could all see that our table was still not ready and there were several other tables open. So fast forward, we were finally seated given water and menus, waiting for our wonderful bread and butter when the waitress, who walked by us in the beginning several times without acknowledging us, came up to take our order. She never smiled made eye contact but she did say, “I told them I couldn’t take anymore people in me area but they never listen. I was getting ready to clean your table but you got up. She walked off with our order and the next thing we know we are being served our bread, drinks, salads and entree at the same time. Our food was placed forcefully with our a word! At that point we were done! I am sorry to say that for the first time in my life I walked out of a restaurant without paying!!!! I know we will not go back to that location.
It was nights like that – that made me realize why I hate going out to eat. A couple nights ago my fiancé, my daughter and I went out to dinner. I’m pissed that we even had to wait 30 minutes on a wait for this experience. From the moment we walked in, there was a big table next to us where it seemed like all of the servers just dropped all of their dirty plates and cups off there. It remained dirty until after we left. Was there even a manager working? I ordered my daughters burger medium cooked & it came out dryer than ever – she didn’t even touch it. I ordered my meal and the bread it was served with was burnt to black. It was so funny I even took pictures. I then asked our server if this meal comes with bread? (Every other table I saw came with bread, besides us) Her response “yes it does, would you like some? “ HELLO?! If something is complimentary- that should be the FIRST thing even before our appetizers. I was a manager for Applebee’s for years and I’m disgusted from the staff, to the food, to the cleanliness. I asked for refills for my fiancé and I, we didn’t even receive those until right before we got our bill. My fiancé ordered a Long Island iced tea with his appetizer, he also did not get that until we received our bill. She had the nerve to say she forgot about it. The best part, when he gets his long island ice tea, it had lipstick stains wrapped around the entire Rim of his cup. COVID – HELLO! I brought his drink to the bartender and left it there. This was by far, the worst experience I’ve EVER had at a restaurant. AND this was my first time at outback. Horrible
My daughter was severed raw chicken at outback steak house in Mt. Pleasant SC
We had my husband’s birthday lunch at the Murfreesboro, TN on Old Fort Parkway. We have NEVER had such great service! His name is Tyler and he was so polite, on top of everything and it made it a much more enjoyable experience! He is heads above any waitstaff or manager I’ve ever had
there. Made for an enjoyable afternoon!
Went to the Merrillville In location had bad service from beginning to the end. When we first came into the restaurant there were two host that were not informative. I called on the phone, and they stated that it was an wait time of 45 min to a hour. I came in about two times to ask where were we on the list. I came back in and the host stated that she called my phone number which was the wrong phone. So I spoke to the manager about the bad communication, then he offered us a free appetizer. Then on top of that we got a bad waitress, I have never had this to happen to me as long as I have been to outback. I hope to get a call back from your office. Our waitress was Lauren Z. Never ever have I had this to happen.
We placed an by phone. My meal was 2 lobster tails, mac and cheese (which was dry and old) and a baked potato plus 2 more meals filet mignon, etc – takeout for a total $101.00 for three meals. One meal was supposed to have 2 lobster tails, however, when I got home the plate had only one. Called and spoke to manager who stated he would send out food card for outback. I emphatically stated I did not want a card I needed a refund credited back to my debit card for the lobster tail that was missing. Manager put me on hold for about 6 minutes and then hung up. I called back numerous times and when someone did answer they’d hang up each time. It got to the point where no one would answer. The time from pickup to home and discovering that someone ate my lobster and my calling over and over (7:30 – 8:58 pm). No response. This was very unprofessional. I am so disappointed with their actions in resolving this issue. I dined there two days ago with my boyfriend I and also bought my mom a plate back for a total of $150.00 Please look into this matter. So sad. It’s that serious that Outback literally ate my lobster and would not refund me.. Outback can’t be that broke. Thanks Mate.
I ordered a 15oz Ribeye meal on Wednesday February 24,2021 from the Conyers GA location. The steak had at least 7oz of fat and grissle. I love the food and have ordered this meal on four different occasions but this time was very disappointing.
My husband and I ordered med rare sirloin steak from bozeman mt store one steak was well done and mashed potatoes was cold it also took 1 hour 30 min to get our meal on top of all this manager came over said a dessert would be on the house so we chocolate down under got it home it was just a brownie no ice cream or chocolate syrup and we got sick at our stomach that night the worst 45.00 I spent ever I should of listen to my husband just get up and leave
Super disappointed….ordered carryout. Ordered 3 bloomin onion burgers and each burger only had 3 petals on each….the fries that come with the order were missing. This was a $69.39 order. Ticket #0225a at your Owings Mills , Maryland location.
We have been coming to the Kokomo Restaurant since it’s opening and tonight has been the worst experience EVER! Rude management, unprepared food, waited over 2.5 hours for 1 hour for bills
To come….while asst Mgr Donnie sat across from us chatting with friends… shouting match occurred from his friends and they accused us of being rude. Totally unacceptable evening for our special occasion evening with family with children present!
In Amarillo, Texas you are seriously short wait staff. There are tables galore and we are having to wait 30 to 35 minutes to be seated. There was a booth in the bar that the hostesses wouldn’t let us sit at because they only have 2 servers in the bar. Then someone else walks in at sits in the booth. Texas is 100% open no restrictions. We hardly ever eat here anymore because the service has gone to hell!!! We used to eat here weekly. We would have already walked but I have a gift card after we use it we won’t be back!
The greeter for this outback steakhouse was very rude and very unprofessional she had a blue tooth in her ear talking on it never said hello nothing were stood at the door as she walked away we not know what to do then she waved her hand with a attitude towards my guest and myself I’ve never received such a rude or unprofessional attitude towards me from the staff until today at this Laurel MD restaurant it’s 123 pm in the afternoon we were here Saturday loved it so much we decided to come back today for lunch today I was so embarrassed to have to apologize to my guest for the rudeness
My email address has changed for
my dine rewards. Are you able to change it for me
Yesterday l order on line from outbacks in Rock Hill,S.c. my order was not complete. I had to wait another 20 mins for the rest of my food. Got home the food was cold. It was half way cooked the chicken. Could not eat it. No one could eat their food. $56.00 l wasted. Very in unhappy. Will not go back.
Our visit to outback was a nightmare. There was so much that went wrong I truly cannot list at all. We have gone to Outback steakhouse is all over the US and never had everything about the meal go wrong. My phone number is 678-551-xxxx if you care to know more.
I just received a to go order and no forks or the ranch they asked me about with my wings. For a 50 dollar bill I expect better. We are in a hotel and had to spend money on plastic forks and ranch at walmart just to eat my 50 dollar dinner. I expect an answer why…
I have tried since yesterday to get a hold of someone on the phone to discuss my bad experience at Outback steakhouse. I would appreciate speaking with a live person . My phone number is 678-551-xxxx.
Went to dinner yesterday 4/9/2021 Outback Steakhouse Ingram location San Antonio Texas. Great food and service. However, floors of the restaurant felt greasy/slippery and need to be cleaned! Also, restaurant has a gnat problem! Very annoying trying to eat dinner with gnats flying around! Restrooms had papertowles strewn all over the floor from slovenly customers, which I picked up and threw away. Restaurant is fairly new this location, workers need to maintain the cleanliness.
I think y’all need to hire a new chef. My ribs tasted like chicken drenched with Great Value barbecue sauce. And my chicken… I couldn’t eat it. It was as dry as the climate I live in. Not good at all, truly disappointing ): I was excited to try outback too. I’ve never had to write a review before, you guys need a new chef in SLC, UT. Have a good day. 🖤
Hi.
My husband and I visited OB this afternoon at 7917 W. Broad St., Richmond, VA 23294. Our server was Keisha M. and her service was nothing less than amazing! My husband mistakenly took the wrong receipt, so I don’t know the website to leave a compliment so I had to leave one on here. Keisha always checked up on us and she noticed I am pregnant and went the extra mile to accommodate my eating due to my pregnancy. I thought she was Awesome and I wanted to give honor where its due.
Thank you
Receipt info:
0134
Server: Keisha M.
04/13/21 16:57, Chip T: 10 Term: 2, Rec: 2
I have contacted the customer service line 3 times now and have been on hold each time for a minimum of 45 min each time. I have screen shots of you wish to see. I ask for someone in security and each time get transferred to a VM first time was a woman ( Her name I do not have in front of me at the moment ). The second time was a man ( name isn’t in front of me at the moment ) I’ve left a clear V M about what I am seeking and have not received a return call.
This is a very serious matter in which I am requesting security footage from you location on SR 54 in which it recorded a helicopter that was flying at around 50 feet and buzzed my vehicle with my children in it. This was a dangerous act and the pictures I have of it show it to be with the Tampa Police Department . But Tampa has shown that it’s helicopter was no where near there . This is either a roque pilot or someone is pretending to be the police. The FAA will investigate once I can show them the video. I have the head of the Tampa FAA on stand by to handle this. This could of not only harmed me or my kids it could of harmed everyone on your location as this was next to a building and next to high tenosion wires. I need to have some help here at the very least a return call.
Thank you Jim
I had a very dissatisfying experience thursday night . Not only was all my food wrong . From The type of dressing for husband to my entire meal was not even what i ordered . asked for a rib-eye mid well . got a prime rib slow roasted. The delay in having to make the correction defeated the purpose of dining out to eat “together ” . I then asked for my food to go seeing he had finished before mine even arrived. The server brought me my plate and some boxes poled on top to take of myself as if the issues were problem and not due to her error . she the offers ” a drink ” it barter with us. Only bringing one . My husband and I night was both let down due to experience . vry unpleasantly handled after the mistake was made . poor customer service all the way around . Then I was fully charged a $100.00 meal. The only Part that was enjoyable for us was our salad and we had to fix the dressing on it . I felt robbed to say the least . I hope this was the proper way to come to resolution of this problem . IT was your Waynesboro va store.
We visited the Outback in Boardman, Ohio yesterday and had a terrible experience. First off we called ahead to reserve seating. They told us 5 but didn’t get seated until 6. It was so freezing cold in the restaurant and the music was so loud and overbearing that it was very uncomfortable. When I received my steak it had so much grizzle that I had to send back. I had to eat my sweet potato by itself or it would have been cold. After quite a while, I finally got my steak after everyone in my party was finished. This was no better than Texas roadhouse with all the noise, the cold and the terrible steak. Not sure if I want to visit this establishment again.
My husband took our Daughter and me to the Outback Steakhouse in Springfield, MO. We were very excited about this because we had never been there before. The service was excellent but the breading on the Blooming Onion was so spicy hot we couldn’t eat it. I got the 22oz Porterhouse cooked Medium and it was very well done. The breading on the chicken was also too spicy hot. My Daughter had too take the breading off so she could eat the chicken. I was very disappointed in the food that cost us over $120!!!
Hello I have a complaint about outback in Avon In on Rockville Rd. I heard it was horrible and prestigious but didn’t pay any attention to it, cause I love Outback! That was the worst experience of my life! We came in at 2:55 and left at 5:30. Slow as molasses! They called in another family before ours that was white ours was black. To Top everything off the Manager said there was nothing he can do about it .You should’ve said something earlier. He said hold on and walked away and never came back. These people that I brought were dignitaries of the church and to be totally honest they said they will never return. It saddens me because I loved Outback and my family said I got to find another favorite. My son warned me of what was going on at that store but I couldn’t see it. Now it slaps me in the face at the wrong time when I’m with the Pastors and Drs 🤦🏽♀️ I’m so done!
I have been a weekly visitor to Outback for many years and the food has always been great. My experience yesterday was most disappointing and I won’t go back. The restaurant was empty – only 6 cars in the parking lot. The greeter told us there was a 10 minute wait and she would text us when our table was ready. Three more couples came after us. One by one they were all seated and we were still waiting for the text. We went inside to see why we hadn’t been called and she said she texted us. We said we didn’t get it and asked what number she sent it to. She didn’t know. We never received refills on our drinks and had to eat our food with nothing to drink. There was not a server in sight. Our visit was also not added to our dine rewards even though I gave the server my number. I called the manager and complained and she apologized but made excuses for her staff. She also did not assist with adding my visit to my dine rewards. We are most disappointed and will not recommend this restaurant to anyone.
Complaint about the horrible service I received at the Aspen Hill Outback Steakhouse in Silver Spring, MD 20901 on Sunday, April 18, 2021 around 1:00 pm
Where do I begin to explain the disaster we encountered when dining at Outback at 12995 S. Cleveland Ave. Fort Myers FL. on Thursday night April 15th?
My friend and I went out for the first time since COVID now that we were both fully vaccinated and chose your restaurant for a nice steak dinner. We were greeted by a friendly staff and told we could seat ourselves outside as we requested. I ordered the Delmonico with rice and my friend ordered the NY strip with rice.
My steak was very good although it was way over cooked. The taste was still there and I enjoyed my meal. My friend’s steak was tough. He tried cutting it every way possible and even got one piece off the steak but had to gracefully remove it from his mouth as it was too tough to chew. We spoke to our waitress who immediately offered another steak and told us she would speak to the manager. Thinking mine was so good he opted to try the Delmonico. No manager came to see us.
When the steak arrived (I was long since done with my entire meal) it was total fat and gizzzle. We both realize that this cut is “marbled” and in fact like Prime Rib has outer edge fat but this was ridiculous. Without exaggeration when the fat was removed there was a piece of meat remaining about the size of an egg! Again, we spoke to our waitress who tried to say “it’s a fatty cut of meat and this is normal”. I reminded her that I just enjoyed a fullsize steak of the same cut and that this was not normal. She said she would speak to her manager and be right back. Again, no visit from management.
Imagine our surprise when she came back with a dessert menu and told us the manager was giving us a dessert free! My friend turned to her and said that he wanted the steak taken off the bill and did not want a dessert. Again, she went to see the manager. By now we are beginning to wonder if indeed there was a manager on duty at all as we would have expected to see the manager at some point since now not one but two steaks were inedible.
When the waitress arrived back she simply said “I got both steaks taken off the bill” as if she had fought for us.
At this point I ordered the “Bloomin Onion” to go. It was prepared, delivered and paid for and we left.
I got home about 15 minutes later only to find they had burned the onion and just stuffed it into the container! I called the restaurant as now I was flat out angry only to be told the manager was “unavailable”. I was told I could come back for another one if I wanted. I DID NOT!
Having been to Outback before and this one in particular I know this is not the norm but this was a fiasco all the way around. The manager should have been out to see us when the first steak was bad let alone the second. An apology would have gone a long way had she or he made the effort to see us. In this time more than any other you look forward to a good meal when you venture out. We wasted time and money and were not even shown the courtesy of an explanation and or apology from our waitress or management.
I spent over $100 on taking out this past weekend. I called to speak to the manager, but no one was available, and I didn’t get a returned call. When I went to curbside pick up, I asked the young man to confirm my order. With irritation, he was through the list. I confirmed two chicken tenders and a side of kids’ mac and cheese sauce for the broccoli? His response was, that’s what it says. Since there was a line behind me, I quickly looked and left. I get home, and my step mom’s order was wrong, and the mac and cheese sauce was not put on the broccoli. At that point, I was frustrated that I gave him a $10 tip and my order was wrong after I confirmed it with him. Paying $100 for bad service and wrong goods was not the highlight of my weekend.
I spent over $100 on taking out this past weekend. I called to speak to the manager, but no one was available, and I didn’t get a returned call so I’m reaching out. When I went to curbside pick up, I asked the young man to confirm my order. With irritation, he went through the list. I confirmed two chicken tenders and a side of kids’ mac and cheese sauce for the broccoli? His response was, that’s what it says. Since there was a line behind me, I quickly looked and left. I get home, and my step mom’s order was wrong, and the mac and cheese sauce was not put on the broccoli. At that point, I was frustrated that I gave him a tip and my order was wrong after I confirmed it with him. Paying $100 for bad service and wrong goods was not the highlight of my weekend.
4/20/21 I ordered takeout & it was ready on time. I get home shrimp in the Barbie, looks nothing like photo, shrimp just thrown in the container, the Barbie was hard as brick. Drove back, Manager took it back after I explained, so I was given another. I waited 30min. I asked the person at the front desk to check my order, he could not find the manager to get my order. I did finally get it. Manger never come back out. Not once was I offered anything for my inconvenience. Just disappointed with lack of!
I have a problem with the Kalamazoo MI Outback. They have new people I know but two nights this week they couldn’t get medium well. Three times tonight alone. I would love to talk to someone on what they said. Didn’t offer anything but a free soft drink. This place should close until they get help.
I went yesterday 4/24/21 and I already had to wait long for my food. I ordered Mild wings and a order of cheese fries with no bacon. When I got my cheese fries it was in a small bowl and the waitress thought I said a side which I didn’t so they took it back. Second time got the cheese fries it looked good except that it had bacon on it and I don’t eat pork so had to take that back. The manager didn’t charge me for the fries which was fine but then by the time I got it the third time they got the order right but I had a long strand of hair on my cheese fries at that time I was mad and ready to go! Then it took them forever to get the bill right. I was seated around 9:30pm and didn’t get to leave due to all the mishaps until 12:00am! I’ve been to Outback for 20years and never had a problem until now! It’s the Outback Steakhouse in Concord, NC. 8507 Concord Mills Blvd, 28027.
I went yesterday 4/24/21 and I already had to wait long for my food. I ordered Mild wings and a order of cheese fries with no bacon. When I got my cheese fries it was in a small bowl and the waitress thought I said a side which I didn’t so they took it back. Second time got the cheese fries it looked good except that it had bacon on it and I don’t eat pork so had to take that back. The manager didn’t charge me for the fries which was fine but then by the time the third time they got the order right but I had a long strand of hair on my cheese fries at that time I was mad and ready to go! Then it took them forever to get the bill right. I was seated around 9:30pm and didn’t get to leave due to all the mishaps until 12:00am! I’ve been to Outback for 20years and never had a problem until now! It’s the Outback Steakhouse in Concord, NC. 8507 Concord Mills Blvd, 2
We just ate at outback in St.Louis Mo on Lindbergh. My bill was $175 our meal was cold. We waited for over a hour after we received our appetizers. My Alley Springs chicken the cheese was hard because it had to of been sitting in the window for awhile. My potatoe was cold and so was my family’s.
Why does a bartender have to give some of her tips to the hostess and waitresses ? Are you that cheap to your employees? Your menu is getting less and less to choose from. also.
We had a bad experience at the Roanoke outback. The service and food were both terrible. The manager did comp part of the ticket, she took the 2 items off the check that we didnt have a problem with but not everything that we did have a problem with. We still paid over $80 for a very bad experience.
Hello I ordered 2 steak meals at your snellville outback . It was close to closing time when I arrived they were about to close paid cash and left. I specifically asked for utensils, condiments and extra napkins. When I got home I was so upset, my 2 steak meals were burnt which should have been medium, my sides were wrong, I had no condiments , utensils no extra napkins and the DID JOT GIVE ME A RECEIPT. I called the next day and they refuse to fix my orders . I AM SORRY NIT TRYING TO SOUND UGLY BUT THATS ALOT OF MKNEY AND COULDN’T EAT IT. IF THERE IS ANYTHING YOU CAN DO Plz let ME KNOW. THANK YOU SO VERY MUCH.
Patricua
To cold need to turn ac off can’t enjoy a meal.
To Whom It May Concern: My wife and I recently visited your restaurant near Williamsburg VA. To say the least, it was THE WORST FOOD I HAVE EVER ATTEMPTED TO EAT! Trust me when I say, I WILL NEVER VISIT ANY OF YOUR ESTABLISHMENTS EVER! How anyone can sit there and eat such over seasoned food is beyond me. I’ve been a chef on cruise boats, and have worked almost every aspect of the restaurant business starting out as a bus boy and working my way up. Gentlemen, you guys need to change the amount of seasonings you apply to your steaks,rice greenbeans and all the other foods your selling. Twice I’ve visited your restaurants,and twice I’ve been highly disappointed. When your grandson refuses to eat his greenbeans because there’s so much spice on them, that’s saying something. Shame on you guys for selling such lousy foods. Never again will I visit an Outback Restaurant again. Especially after spending $100.00 on food.
My visit to Outback Steakhouse this evening was very unsatisfactory I had dinner at the Outback Steakhouse in Keizer Oregon the service was fine however the food came in poor timing after we were seated we waited a long time then after we got our drinks we waited out a really long time for salads what are salads came are steaks came within two minutes of the salads arrival the stakes were not cooked properly as requested the manager did come by the table and apologize
Tried to dine in last night with a party of 7. No wait but could not be seated unless we split up due to your COVID policy. Hardly any cars in the parking lot compared to On the Border where we waited 45 minutes and ate together at a table of 7! We have frequented your take out during COVID but no more. We will be back when Outback finds their common sense. Families need to eat together!! Outback was in Gastonia NC
I am not a wealthy person and work hard to earn a living even at 72. I just tried to apply my Dine Rewards and was told they expired. What a disappointment that during this pandemic your corporate rules could be waived. The person answering my call regarding this had no concern for me at all. “They expired, you lost your reward.” I would appreciate receiving an extension. God bless
I Renay Jackson was at Outback in Western Hill and ordered a sirloin steak and when it came out to the table it was an object in my steak the Manager came out was rude ass hell talking about that ain’t come out the kitchen but two other tables told him all I did was cut and bite the steak. My fries was cold waited 30 minutes for a salad that never came but for the manager not to resolve the problem and to keep saying it could not have came from there was very unprofessional I would appreciate it if someone contact me as soon as possible about this complaint
Outback was fabulous enjoy the food and Tori was fantastic and the owner was beautiful person as well can’t wait to go back and enjoy the food and the desserts and the company from the staff I felt so warm on my birthday I love Outback have a blessed day
My boyfriend and I went to the Outback in Indianapolis (2315 Post Road) for dinner. We arrived at 9:31pm and was turned away because they closed at 10pm. We were there in more than enough time to be seated and the restaurant was not full nor was there a wait. I thought it was poor business to be turned away and I’m not sure I will be back if by business is not welcomed. We went to Texas Roadhouse who also closed at 10pm. They sat us, we ordered, ate our food and was walking out to our car by 10:15pm. Yes, they were ready to close as well which is probably why we got our food so quickly but at the end of the day, they served us regardless of our arrival time.
I was at your North Haven, Ct and a waitstaff person came out to my car and Confrontational.
That is because you called her a bitch and told her it was her job to take the disrespectful comment because the customer is always right.
Wow, what a mother’s day Joke!!!
Steak was cool, not cold.
Missing one of my sweet potatoes.
My 87 yr old mothers 6oz was over cook, meaning not m rear.
Only one piece of bread for three.
Female working togo door never noticed us pull up, after look at her back for a while, my wife had to get out and let the person just standing there we were there, for a while now just looking at her back, try turning around once on a while.
LAST TIME I GO YOU FOR DiNNER.
Telling everyone I know in Gainesville, GA what a bunch of jerks you are, starting with Manger Jason, .
Portion of order & condiments not receive. Had to return to pick up. Ordered blue cheese chopped salad received garden salad with no dressing & half of condimentsnss requested not received. Daughter had to go to work & phone went unanswered.
The staff and manager are so extremely rude!! My adult children and myself decided to take my 80 year old mother to OUTBACK on mother’s day 2021. After the greeter took are names and told us we could go to the bar, while we waited 2 hours to be seated. We were allowed to order drinks then kicked out, before the waitress would hand me our drinks I was told she needed payment before I could have the drinks. Mother’s Day at your restaurant was horrible I would of rather gone to DENNY’S
I ordered food for curbside pickup prior to 6:00 pm . According to the website the food was supposed to be ready by 6:41 pm. The food was not ready until almost 9:00 pm and after several inquiries no one ever returned to give an update status. Once I received the food both steaks were overcooked. One of the steaks, one was not the correct steak ordered. I will never go back to the Hyattsville location, the service was unacceptable to the point where mobs were forming at the door requesting the status of orders.
We were trying to order 70 dollar meals
We had to call twice they kept on putting us on hold well we finally got em they ask us then my husband was going to place order she hung up it was in dalton ga 30720
I placed an online order at the Outback Steakhouse, 7525 US 31 S. in Indianapolis IN, on 5/9/2021 at 6:40pm.
The bread and bloomin onion were burnt. I ordered three entrees and received one side with each instead of two. I had ordered the Toowoomba Salmon, which came without the shrimp creole topping. When I called to ask about the topping I was told that if it wasn’t on there then they were out of it. A phone call would have been appreciated because I would’ve ordered something else. I told her which sides I didn’t receive and she said to call when I got there. She didn’t offer any substitute for the topping the salmon was missing. As it was overcooked and dry, I made a sauce for it myself. When my husband arrived to pick up the sides, he called as directed. He was asked what sides he needed, he said he wasn’t sure as his wife, myself, had placed the order. She hung up on him. He called back with the side orders and she was very short with him and hung up once again. By the time this ordeal was over it was 8:40pm. Unfortunately, I had tipped when I placed the order and before I received the poor service and sub standard food. Needless to say, I will never dine in or order carry out from Outback again.
Last night for Mother’s Day my family ordered from the Yonkers NY store. There was 2 Mother’s Day specials on the store’s website consisting of a 6 or 8 oz filet with either coconut shrimp or shrimp on the barbie. When we called in our order we were told that they knew nothing of this special. I spoke to a manager and he said that they had the special. We ordered 3 specials (6oz). When I got home I noticed that we were changed full menu prices rather than the specials price ($86.97).I called the store and received no satisfaction. I was told that the manager was not around and the hung up on me. My overall order came to $214.94. I am hoping that this issue will be resolved. I will be more than happy to speak with someone if necessary. 845-492-xxxx
I placed a order online 4/26 at Outback in Port Saint Lucie fl 34986 in the amount of $38.41 for delivery. They called back and told me they had no delivery people and offered me a free dessert which I didn’t want. I said well since I have to pick it up you’re not going to charge me the the $6.99 delivery fee they proceeded to tell me that’s why they offered me a free dessert. I told them I didn’t want it so they credited back my credit card and recharged me the amount minus the $6.99. Never saw the credit back. Contacted Outback again spent half hour on the phone and they said okay we processed it again and should show up within 24 to 48 hours so 5 days later still no credit. I had to call my bank and dispute the charge and cancel my debit card and now I have to fill out a bunch of forms to get them notarized.
I am disabled right now. I went to the Peter’s Rd location Sunday. I knew it would be busy. I hobbled in and placed my order. I didn’t see on the ticket a long wait time. I went back to my van. I ordered a loaded baked potato and the best wings in Knoxville. I waited and hour and was getting ready to go back in and cancel. If I knew the time was going to be 1 hour I wouldn’t have went inside. I’m suffering from hairline fractures in my hop and back and that’s to long to set in a van.I always take my son there. We stopped there on March 10 th with the family after the funeral for my husband. Please tell the waiters if it’s going to 45 minutes plus so we can decide if we will stay or go. I’ve always had excellent service inside for several years now . I’m just really disappointed with the walk in order to go. Thank you.865 660 xxxx
Dine in on 5-9 was horrible! We didnt get our order taken until a 1hr 30mins after ordering are drinks an appetizer, the chicken we ordered was raw. It was horibble for me and my family to bite into a raw chicken which was suppose to be well done. I called waitress over he takes the chicken and bring us out new chicken and says he’s going to remove it from are bill, but he never did. Finally are food arrived 45mins later after ordering and it came out particle, just a cold steak and no sides. The sides came out 15mins later. The service from the kitchen was horrible and nothing from management.
YOU ruined my mother’s Mother’s Day. You took reservations from my father the Monday before and then blatantly lied to me about taking reservations on the phone when I called . Then told her she had a 45 minute wait time when she got to outback in west springfield Massachusetts restaurant. My mom left because the wait time was 45 mins and my father is diabetic. You did nothing to compensate or really care. I am very disappointed in your service .
Outback North Haven, CT is going into the ground because of the owner, Ali, and lack of disciplinary actions from JVP, Lynn. Since Ali has been at that location, he stole tip money from his servers (JVP Lynn gave him a slap on his wrist and servers never got their money); had an affair with one of the bartenders (Amber was allowed to leave the bar in any condition and never was reprimanded, she always received special treatment); he always makes inappropriate comments to the staff that is offensive, belittling, unprofessional, teasing, harassing, and threatening (JVP Lynn was made of this a number of time, but does nothing); if a customer belittles an employee, no matter the situation Ali does not care/respect his employees and will join the customer in the act to belittle the employee; during COVID Ali coordinated for big orders to Yale New Haven Hospital and instructed an employee to drop off the payments and tips to his house rather than bringing it back to the restaurant to complete the payment transaction in the POS system; Ali (with permission from Lynn) fired a loyal employee who was will the company for over ten years because of his “attitude”, but this employee made a complaint to Lynn about Ali’s recent performance shortly before he was fired; Ali began having an affair with his key Tori and allows her to bully other employees, clock in to talk to hosts for hours then clock out without actually working, he gave her a key and did nothing when she entered the building after hours to take two bottles of alcohol (JVP Lynn was informed of this and she never even responded to the phone calls); Ali allows delivery drivers to drink and get high at work, but if an employee tells a customer they do not appreciate getting called a “bitch” he fires that employee; he missuses his title and threats all employees jobs; Ali was made aware that a specific employee had health issues and was not able to work certain days, so when this employee was scheduled on those days he was not able to work Ali threatened the employee’s job if unable to work or find coverage; Ali forced his female delivery drivers to make deliveries at night in unsafe and high crime areas.
Ali does not care about the restaurant as he tells all his employees he wants to open a gym. He only cares about the money he is making from the restaurant. Lynn was informed of this by a number of servers, take out workers, and a manager but she has yet to take any action
To whom it may Concern:
I live at indigo pines apartments, about 2/3 miles from outback. It is really sad that that they say its outside of there delivery area. Considering they charge $6 to deliver and then ask for a tip on top of that, they would oblige. Apparently, they are making money hand over fist. It must be nice.
Regards,
Judy Butz
386-453-xxxx
On Mother’s Day I called the Outback in Clermont at 6:25 to order the prime rib for my wife. They informed me that they were not taking any more orders for the rest of the day. I informed the manager that I wanted to pick it up at 8:30. or 9 but she said they were slammed. I have gone to the restaurant at least 3 to 4 times a month and was so disappointed that the day I wanted to order I’m told that they weren’t taking anymore orders i and my wife were very disappointed you would think that the manager would have extra help for a special day
We had dinner while on vacation in Lakeland Fl. Had it delivered. All was cold asparagus was horrible. Strip steak was fatty and raw. Asked for med rare. Very disappointed. We eat at one in Bradenton all the time and love it.
I am forced to write this complaint first let me say outback was one of mr families favorite eat places this past Mother’s Day I took my mother to outback expecting great food service etc
The only typhoid was our waitress
First we orders French onion soup it was served not in a crock but a flat plate we sent is back. Next we ordered blooming onions my mom’s favorite when it arrived the coating was burnt we sent it bac and they cooked another one with same results. We gave up on that I orders a steak. It was not good chewy overdone. At which point we gave up paid the bill which was almost $50.00
This ruined my Mother’s Day for my mom. She was so disappointed. I honestly don’t know if we will ever go back
We just had dinner at 210 gateway Blvd, rocky mount NC, and the food quality was the worst I’ve ever had, we ordered onion soup. First it came cold, the cheese wad melted down the top looked great, but the soup was cold and so thick it more a gravy than soup, the baked potatoes had so much salt on the skin, my 88 year old mom had to spit it out , I had wings and fried mushroom, the breading was the same on both, is seemed that the grease was old, the were fried to much, there was hunks of breading all over the plate, they look and tasted greasy, we called the manager David over, an explained our concern and he stated that’s how did was processed there, I explained we went happy with quality for an outback, we love outback. From Charleston sc, and visit frequently, waitress was Taylor. Apologized for everything, and especially David’s none. Caring attitude about situation
Complaint against annapolis outback steak house. Megan the manager very very unprofessional! Hostess does not understand English. Said she took my order and hung up in my face. Megan said she was the owner took coworkers said. When I arrived received text that my food will be ready shortly. Megan said I had no order. How can I help you after waiting 20 minutes.
Last night we ate at your king of prussia pa location I ordered the 6 oz. Filet minion well done it came out bleeding to death they took it back and recooked it to death I’ve eating plenty of Filet to know thus was not Filet it was very grainy and tough chew I asked for the manager and was told sorry sometimes we get a crosscut of meat and you probably hot that this was not Filet and is this what you are selling as Filet and deceiving you customers I worked as a butcher and know a crosscut of meat is a tough muscle cut and very chewy I at least expected the manager to offer to take it off my bill since it was uneatiblle she offered me another steak done the rest of my party was done their meals and I didn’t want a imposter steak I told her no thanks so I spent $22.00 for a baked potato I felt she should have taken this off my bill or at least offered a gift card for another meal very poor customer relation and makes me wonder if I want to continue to support your business or spend my money with your competitors.
Lowell Mass Outback
We recently ordered $150 worth of food for pickup. We called in our order at 6:35pm and scheduled pickup was 7:02 pm. We arrived a few minutes early it looked pretty busy, people were asking for their orders but it didn’t seem like anything was ready. We gave it a few minutes and asked and was told should be up very soon. Well not until 7:40 as I sat there and got out of the car again was I told let me check. Then I was told coming right out. After that at about 7:50 the order was ready. 40 minutes after the scheduled pick up time. First drive up pick is so you don’t have to get out of your car and second the wait time with no sorry for the wait. Then when we got home we were missing an appetizer. I had included a 20% tip on that order which was so not deserved and was very frustrated. I called to have the 7.99 blooming onion charge removed from my order at that time they were apologetic. We love Outback and would like to return but will never use pickup service here again. Thank you for listening.
Sent from my iPhone
Dear Mr.Kappitt,
Typically i never write a complaint emails to the CEOs. However, today incident that happened at you Springfield VA Backlick Rd Outback location was completely unacceptable!! I work at the customer service environment myself and know how crucial to have outstanding customer service and management with the skills focused on the customers! The long story short: i placed an order online, i received text message saying my food is almost ready; i pulled over to the site of the building and kept waiting on the 80F heat with the kid in the car. 20 minutes later, i walked in to the restaurant to inquiry where was my order. I’ve been schooled by your manager that it is my problem as i didn’t park in the right spot… Execuse me, don’t you have my phone number, model/make/color of my car??? I went back to see where “the right spots” are.. First of all, there are only very few of them and all of them are occupied by other cars. Second of all, i parked literally 3 spots next to your “designated” parking. Why in the world did i put my phone number, model/make/color of the car if you cannot look 3 spots to the left, considering the fact all the “right” spots were blocked??? So i came back to the restaurant, asking to speak to the manager. Your employee tells me he’s new and don’t know who the manager is…. I’m speachless!! Employees don’t know who the manager is??? Any way, finally the manager came back and started to school me again telling me to go to the other part of the restaurant to pick up my order. Hello, it is a Covid environment and if I’d feel safe go in and dine at the restaurant, I’d come in person and don’t place curb side pick up! I told the manager that i don’t feel comfortable waking in through the entire restaurant and ask her to bring my order to the door. She walked away. I’m standing and waiting by the entrance waiting for my food. Remember, i have a kid in my car! No one is coming back with my food! I keep waiting and waiting, asking where is the manager and where is my food. No one acknowledge me and just ignore me! Finally, i had enough of this “outstanding” customer service! I asked one of the waiters to cancel my order and put refund back to my card. Then, someone is coming back with the bags of my order. I specifically already told them i don’t want it anymore and wanted refund back to my credit card. So, i waited another 5 minutes or so until the manager, who told me her name was Lauren walked by me and told me I’ll get refund to my card. No sorry, no apologies, no nothing!!! You guys completely messed it up and treated me like a wall!!! I am absolutely disgused by the treatment i received today!!! If you have 1-10 scale of the customer service, i would give it 0 and would strongly recommend you to retrain this manager Lauren on the customer service skills as well find out why employees of this location don’t even know who the manager is!
I wish Outback Steakhouse still had their Principles & Beliefs in check for today’s Outbackers sad so sad especially in today’s world 🥲
Hi, can you please confirm that you do not charge a corkage fee for own wine that’s not on the menu. We’ve been going to Outbacks for years taking our own wine with no corkage – tonight in Virginia Beach they tried to charge $10 – after I stated that I’d not been charged before they relented and removed the charge. However can you clarify if, in Virginia, a corkage fee can be charged – wss as not to know so I can recommend to our Brit community here. Thanks!
I am an HONORABLY discharged United States Air Force disabled veteran. I haven’t been to this location in 2 or 3 years because the same reason. IT IS ARTIC COLD IN THIS PLACE which is absolutely ridiculous. My meal was completely ruined. It was so cold I had to moved from one table right under a vent at the end of the bar to another location on side of the bar. The temperature difference was probably only -50, degrees warmer. As I sat there a lady at the next table had on a 3/4 ,length sweater she was completely wrapped up in. The two greeters had on sweaters. Adam on of the managers went a got a royal blue zip up fleece to put on. Tiffany another manager was kind enough to try and adjust the -100, degrees temperature but that takes awhile to kick in. She happened to come by my table as I had to tell ileana g, to go ahead a make it to go because I was still freezing. That seemed give Tiffany a chuckle but was wasn’t funny to me cause now I have to take my 15oz rib eye steak home and try and reheat it. I asked Adam to please check on my change so I could get the heck of there before I froze solid. He said “change”, with a look of disdain on his face. I had given my server a $100.00, dollar bill to pay $36.57, a drink and a meal. I missed having a hot meal, including whipped butter that easily spreads on bread. I still left between 7-10, dollars for a tip. You have lost a customer for life after this. I could have gone to saltgrass or longhorn stock which are much closer. Foolishly I chose to go to the artic which you call outback steakhouse.
Hello,
We had a delivery from outback via Uber eats on Friday 5/14/21. We ordered four dinners, salad and a blooming onion. The steak we ordered was supposed to be Med rare it came Med well to well. The pasta and steak that was ordered the steak was Med rare and the pasta was tasteless no Alfredo sauce and no seasoning awful. I am a huge outback fan for many years but this was the worst and you cannot blame Uber eats for this they picked it up promptly. This order was over a 100.00 and to be honest wasnt worth even half of that. I hope this restaurant is not going to go down hill now that the whole north shore of Boston knows that the manager that ran this outback left
My name is Robert Gardner I can be contacted at 617331xxxx
I filed a complaint about two weeks ago about a horrible take out meal and never heard anything back from anyone. You can add bad customer service to that.
I worked for Leominster outback approx 6 wks undet Michesl Boulger..always spouting “Apps r served 6-10 mins, drinks 2-4 mins, entrees 15-25” etc etc. After 3 compliments in 1 night, & efficient good service, prebussing etal always, bucuz of 1 woman writing in cuz I followed her out to retrieve monies owed for her bill, after being treated quite rudely I might add, thus single mother if disabled young man is am fired, without ant benefit if a doubt! IT is well known today that they’re r many Lying troublemakers who go online, but that fell on deaf ears! Micheal didn’t like the fact I said something about my blooming onion taking 18 mins after drilling in my head the stats of service…barmaids made yo take 4 tables while guests waited 10 mins for a drink wasn’t right either, again I was wrong to inquire as such!! I truly feel to have been wronged under Micheal Boulger & am lodging a complaint to his mishandling of my plight as a server under him! I got blamed for for a complaint of a well done prime rib ordered med rare!! Can u see how people r quick to blame the server 1st & its not right that I am fired becuz of a lack of compassion from mgmt & improper steak temperatures, due to cooks impropriety! I am just thoroughly disappointed that I was NOT GIVEN any benefit of a doubt at all after a pretty good performance level as my sales & tips illustrated without a doubt! I Thank u sirs for addressing this injustice .
I am writing to say I was unjustly fired by Micheal Boulger of Leominster Ma Outback after following a very rude customer out to ask that she pay her bill in its entirety. Granted I forgot 1 of her kids meals , but humbly apologized & had it prepared “on the fly” within 6 mins to minimize damage, but this woman could NOT b appeased unfortunately! I didn’t deserve to b just tossed out like an old becuz of this incident. I have read countless poor evaluations of The Outback & I gave excellent service on my watch ensuring steaks cooked right right temperatures & drinks refilled, tables cleared of dirty dishes etc etc, didnt deserve to b ‘let go’ over such a trivial situation as not allowing a disgruntled woman to wipe her feet on my back as illustrated by purposefilly shorting the bill. A compassionate mgr wouldve understood injustice, but not Micheal Boulger!! Not happy Im without a job now after giving The Outback my all every shift I worked!!! Thx for leaving me out in the cold, Micheal, very unfair!
Very disappointed with our to go order. We ordered the party wings hot. After getting home I open up the bag and we did not have any celery. The wings had no taste to them. They were not the hot wings we ordered and they were cold. I live 30 minutes away so I could not even take them back
Your steaks are too seasoned. A good cook would know how much to put on. Been to many steak houses and have not found the steaks with too much seasoning as Outback. Plus they do not know how to cook the steak either. It is either too done or too bloody they need to learn how to cook a steak. The manager gave a complimentary dessert for the steak and we got carrot cake and the icing was so sweet we could hardly eat it . It was like a heart attack waiting yo happening!!!!
I’ve been to the Outback on Merchant Rd. 2 times now. Both times my order was cold…not warm but cold. The grilled shrimp is tasty but it has been cold both times I’ve ordered it. Please make sure your food gets to the customer hot. Thank you!
Got a go order may 17 they did not put the kids Mac cheese had to drive 30mins each way then no rewards was put in on a 33$ charge called yeasterday the girl I talk to was so rude wouldn’t put it in
Good Afternoon,
Went to Outback yesterday May 23, 2021 the Jupiter, Florida location. This was for daughters birthday.
Service was very slow. Three out of six dinners was wrong. No one came to our table to apologized.
We were at the restaurant at 2:30 PM
My daughter ordered the salmon without mushrooms. It came out with mushrooms and had to wait 15 minutes for the new one to come out.
My Mom ordered a cobb salad with chicken. Salad came out with no chicken and no cobb salad just a regular salad. The egg on the salad was sour. So she ordered a side salad with a piece of chicken on the side. Side salad came out no chicken. Chicken finally came out after her second to last bite of the salad.
I ordered prime rib. Prime rib came out with all this seasoning and rub. I said to the waiter we didn’t order this. He was like you order prime rib. I said yes, but this is not the way I wanted it. Look at us and walked away.
Bill finally came and he never corrected the cobb salad of $11.99 and then the chicken that was $4.99. Side salad was supposed to be like $4.99. His excuse oh I ordered her the large one. We were like that is not what we ordered. You can’t just assume something different.
Bill was never fixed. Prime rib not eaten. This family of seven was not happy when we left.
The funny part we were the only table at the time so why did it take so long for our food to be served correctly
Bill was $185.00
Dawn Curry
561 339-xxxx
We went to Outback Steakhouse in North Myrtle Beach, Cherry Grove, SC this evening. I ordered the ribeye steak, medium. I received a very flat piece of meat that didn’t look like a ribeye, but it was well done anyway. The waiter took my plate back and the manager brought my new meal to me. I cut into the steak which was almost all fat. I expect some fat and marbling in a ribeye, but this was disgusting. My friend was almost finished with her meal , so I asked him to take the steak back and I would just have the potato and vegetables. The manager returned with a small plate and picked up my steak with his bare hands and put it on the plate and walked away. No apologies. I was left with my original plate, with a potato on one side, vegetables on the other and a bloody liquid mess in the middle. My friend had ordered lobster tails and no plate was provided for the shells, so she put them on the bread board.
I will never return to this Outback. I used to enjoy your restaurant, and will try others in different areas, but certainly will not go to this one again. I don’t understand how this could be tolerated.
Hi My Name is Tonja I went to out back on my lunch break on may 27 /2021 I was very disappointed I order food go and when I receive the food Flies were all in I also was late for work because I had to return the food
I purchased food at your location and items were missing spoke to a manger and she was very unprofessional and disconnected the phone someone needs to get in contact with me ASAP
Hi. on Wednesday night I visited outback steakhouse in Oceanside California. I was by myself and sat in the bar area but at a booth since I don’t drink alcohol. The server/bartender did not come up to my table to see what I want to drink. She was inside her bar area and shouted across the bar top and asked me. She did the same for my food order and felt that was not professional. She did drop off the bill at my table though. I noticed I was the only one that she did that too which made me feel less than others. For $40 I expected better customer service. I left a good tip to the busboys as they were working extremely hard. I don’t have a receipt, it it was about 6 PM last Wednesday.
My name is Debby Bodie I live in Pataskala Ohio in southwest licking County I enjoy your restaurants this area is booming there are lots of businesses and housing projects coming in but there are no nice restaurants around within 10 miles to go and sit down and eat there are about 10 fast food restaurants I was wondering if the department that research where you put a restaurant would take a look at this area there are lots of land out this way and up for sale Thank You ,Debby
Today I took my wife to Outback in Altamonte on 434 for her 69th bday. We have gone to that particular restaurant many times and it is her favorite. Thai visit was not one of them. The waiter named Chuck, should not serve the public! We order 2 appetizers which were perfect, and when I asked how was the fried chicken he said is was very good so I ordered them. When we got the salad there was no salt or pepper on the table and each time I asked him for something I felt I like was bothering him. What really pissed me off was when I ask why we had not been given any bread he said that I had to request for bread in order to receive some. Really? I understand because of the pandemic about the salt and pepper but to ask for bread that I received ever time I went there? Hmm when our entrees came the steak my wife ordered was raw, not medium as we requested. The fried chicken I ordered was very greasy. At this time Amanda the manger came by and asked how was our meal. She was going out of her way to ensure we were enjoying our meal and when we showed her what we were served, she agreed and apologized. She was very nice an very professional. Your lucky to have her. She knows how to treat customers. I told her that Chuck our waiter said that the only bday specials was a piece of cake and ice cream, where you website said free desert he quickly dismissed us and said no it’s this. I replied this sucks. He retorted to me not to speak to him in that fashion. I was not loud just letting him know I was dissatisfied with his service and the quality of the food. To let you know I been going to that particular outback over 25 years at least 6 times a year. Amanda, came to our table and told me she would comp our dinner. And I can say enough good things she said to us. My wife and I are both 69 years old and Amanda made us feel special!
As we were getting into our car the head manager Mike came out and asked me what happened. He assured me he will take action on the waiter and gave us some bread and 50 dollars in gift card to return at another time. He was very apologetic and ensured me next time my wife and I come to ask for him and we will have a better experience. I believe him. I understand there are bad apples anywhere you go and Amanda and Mike proved to me that Outback is very good restaurant and makes me want to come back! Thanks again Amanda you made us feel much better about your restaurant.
Tonight I had dinner at Outback, on Route 17, New Jersey. My husband and I placed our order at 7:00 pm and at 7:25 pm the waitress came to tell us our food was delayed as the Manager was dealing with a customer who was very unhappy and screaming and they had to call the cops. I didn’t understand what that had to do with the kitchen staff, but 15 minutes later the Manager came to inform us that due to an incident the kitchen was backed up and our food should be out within 10 minutes. We were very upset waiting 40 minutes for food and have no idea why we the Customer were being told about a disgruntled customer and why we the Customer were affected by any of this. This was extremely inappropriate to let a Guest know our food was delayed due to this incident. If the Manager has to be in the Kitchen consistently to insure the food is getting out in a timely fashion, there is an issue with her and the Kitchen. This was the most inappropriate excuse for our food delay and at no time did she apologize she felt it was more important to tell us about what she was dealing with. Shame on your Manager, especially when we are just getting back to enjoy a dinner out. So unacceptable.
My wife and I have been regular customers of outback for some time. We have especially been with outback since COVID-19 virus has exsisted. However the last two takeout order we placed for your 8oz Victoria filet have been quite short of the mark in that the 8oz steak you advertised has actually weighed less then 6oz let alone 8oz. This is absolutely not right!! Please explain this situation!
I was at the Outback Steakhouse in Durham, Nc on 15-501. I ordered ribs, while eating the ribs, something became stuck in my throat.
Stuck my fingers in my throat and pull out a large piece of plastic wrap. Told management about it. They apologize and stated that they wrap there ribs in plastic wrap. But The wrap is removed before cooking. Apparently this did not happen with the on they serve me. I did get a scratchy throat and had to drink hot lemon tea at home. I would have died if the plastic went down my trachea into my lungs. I am a registered nurse, and it give me chill to think just how bad this could have been. Fortunately I had someone sitting there and witnessing what was happening i needed emergency assistance.
Iris McNeil
Ive visited ourback on numerous occasions and 70 dollars well spent fir fir cold food watered down drinks and barley cooked hotwings. Ive written corporate twice and had no feed back. Very highly upset
Consider opening a new location in Delaware at Newark Pulaski Hwy building already there access from both sides of Hwy lots of parking only 5 miles from Maryland line restaurant haven there is a Red Robin Apple Bees movie theater shopping center I love ur restaurant but the one on kirkwood Hwy is terrible for parking and is really small the building I am talking about use to be The Glass Kitchen I was talking to ur mgr Andrew about this idea but I wanted to share it directly thanks for listening to me
Please come and consider us for a Outback restaurant here in the expanded Wenatchee Valley? Wenatchee, WA. 98801 /98802.
Concerning employee uniforms about facial piercings are clear jewelery allowed or do they need to be covered
I am not a person to complain, because nothing is perfect, but there were so many errors that I needed to vent . It was my birthday and my husband and sister took me out to celebrate. We go to Outback just about every week. It took us 2 hours to dine due to mistakes in our orders, slow service by our server. My sister had a salad with her meal, which took 3 salads to get what she ordered, my husband ordered beer which she forgot and we had to remind her, we asked for salt & pepper which she never brought, our salads were brought just minutes before our meal arrived, We asked to see the manager on duty, but she was snappy and did not seem sincere. It was okay, okay, we are sorry. It was just not our usual dinner experience at Outback, which we really like. We dined at the Delray Beach, Florida location on Linton Rd. We really felt frustrated with our dinning experience.
We were on vacation in key west. Sent to outback on S.B1. Five of us were seated & then took 15 minutes & I had to go to hostess to get a server. Took another 10 minutes to get drinks. Ordered onion as we eating a baby roach crawled on window sill. Food was already ordered & manager came over said he could move that was it. Food was old. Everyone’s. I was like lunch left overs. Salad & soups were great but meals were terrible & I mean all. My sweet potato was black on bottom. I know help is hard but it was 5:00 there were 5 tables in whole place. This is first that it bothered me this much to complain. I was sent an email on how was your visit and I did respond . Not much place to write, and no response. Thank you for your time.
This location treated us very prejudicedly. Wanted to let you guys that we were treated very unappropriately. We will be letting people know the type of treatment that people
in this location gave us.
How do I get a list of locations for the limited time dishes? My husband wants to try the Kings Island Pasta. We called the Outback in Hattiesburg Mississippi and they don’t have it. Thank you
I ate at outback near disney the service was terrible the steak was so tough I was not able to enjoy my steak
The “Call Ahead” is a joke. Most people believe it provides them a reservation and it does not. The statement “This is not a reservation” needs to be bolded and moved to the top of the page for people to know first.
Community Gang Stalking in Albany Ga. Caucasians harassing females employee at Outback Steak House on North Westover.Blvd June 12 2021 @ 10:50 :55 am. Tag PGT 3949. Two Caucasians male and female in a old model pick up truck.
Had the worst experience today with my order. Ordered shrimp received chicken strips and was reimbursed but the potatoes were grey and not very appealing and tasteless. I know everyone is trying to get back to normal but we still deserve very good quality food. Pricing has increased but not our pay checks so please please give us our monies worth and don’t take short cuts. I’ve worked in catering set menus and have fed 3500 people at an event. I know you do better! Thanks
Just left outback steak house in laurel MD. We sat there as people that came in after us got waited on. We were ignored and as I tried to get the host he kept walking in the opposite direction. As we were walking out and said we were leaving because we could not get waited on. The girl at the front desk just said I am sorry and that’s it. No attempt to correct it. I am not sure if it’s because my wife was in a wheel chair or because I had paint on my paints. We have eaten there before and always left a 20% tip. This happened 6/16/2021 at 6 40pm. So now we are at our favorite restaurant Sakura down the street where the food is always good and we always get good service wheelchair and all.
I have been going there for years. Very unfriendly. I had a half slice of bread, my son didn’t have any. The bread was hard I couldn’t eat it. Before it was always good. No butter dry, hard bread. I should oh wed the waitress. He did nothing and said I will tell manager. No manager. I told hostess. She did not get the manager either. They do not even ask you how is your meal. I paid cash and was there around maybe 6:oo pm ir a little earlier. We both had a steak dinner. I showed the people that was in front of me. Even she said oh no. I paid around Sixty nine dollars including tip. I shouldn’t even paid that. If I would have known.there manager did not care either I would have refused the meal. This is not the outback I knew. He needs to feed that bread to the manager. I was there June a16 around 6:00 or before. My name is Linda Stewart 863-712-xxxx
Here’s why I won’t be going in for my remaining shifts at Outback Steakhouse on Laskin Road, in Virginia Beach. I called in today at 5pm telling them I’d be coming in at 6:30 to eat with 4 of my friends. We get there at 6:30 to check in and get the wait time. It was 45-an hour which is of course expected at that time. But after an hour I was just getting curious as to how much longer my wait time would be. I go in just to be told by a few of my fellow employees that Paul Cummings the owner of our location told them to skip my name over 4 times. They said that he told them “skip Amanda she can go somewhere else”. So after being treated like that while I am with other people, I’ve decided to not return there for work or to eat because of how I was treated tonight. All because Paul decided to be childish about how he treats an employee who has already put in their 2 weeks. Hope they enjoy this busy weekend short a hostess.
Good morning…I wanted to share my experience from last evening – and I assure you it wasn’t a good one. We ordered appetizers, drinks, a meal and dessert. The blooming onion was greasy and most of the breading had fallen off. When dinner arrived, both my son and daughters steak meals were overdone – ordered as medium rare, came as very well done. My prime rib sandwich was dry and tasteless. By the time the server came back to ask us if all was well, my children decided to eat the meal anyway because the server was busy tending to others. The restaurant appeared understaffed since our appetizers, dirty plates and multiple empty soda glasses were not removed until after dessert was served. Overall I was very disappointed with the food and service at this locale – especially for the money we spent (our bill exceeded $165 before tip). Considering all the restaurants we have access to in our area – including steak houses, I am not sure I will be returning to this Outback any time soon.
Why haven’t I herd back from you on my complaint, its been from last Saturday, that we were told to leave the restaurant, because we asked the mom to have her son turn his big video game down just a little, she did for 1 minute, then it was turned back up, so I asked nicely , can you turn it down, the mother said he turns it up, I said you are the mom, he should listen to you, then Jamie the manager came & told us to leave, never said a word to the mom ? I thought this was a restaurant & not a loud game room, we been getting take outs since you couldn’t go in, now I can see why… This is the second time this week I sent you my problem , never get an email back ?? This is the Clermont restaurant on 50…..
My family took me to outback my favorite place. For my birthday June 17 I’m 62 years old and I love going to outback I ordered a 6 ounce sirloin medium well everything was going great. I ordered a blooming onion which is good my peach tea was good. Then my steak comes out. It was well done it was burnt my husband was a 11 ounce sirloin steak blood running out sent his back and they told me mine was ok . I paid 17.00 for a sweet potato and a salad. I won’t be going back and they had enough staff so that’s not the excuse.
We visited the Harrisburg Pa Outback tonight. This is my second time being more than disappointed. Order as Father’s Day Old Fashion. Was only about 1/4 of a glass ask waiter he took and brought back now this time it was packed with ice. Unacceptable. I ordered a blueberry lavender lemonade it was a full glass of ice with very little liquid. Over all this has been very very disappointing
So we don’t eat out often and when we do for the whole family it can be expensive. Decided since it was the last day of school for the kids we were gonna do something special….when we dine in the experience isn’t an…always amaxing ….but I had taken them to water world for the day so I felt like eating at home. Ordered take out and was quiet disappointed that 2 of the loaded potatoes sides were not in the bag. There was no butter for the bread and even worse is the extra side of butter for my T bone was some kind of sweet spread….ate the steak anyway because it was a 35 dollar plate that side didn’t end up with my purchase in the bag. So I called them to let them know 2sides were not there, they proceed to tell me they cannot refund a side dish that I would have to drive back out there for 2 sidedish they forgot to add in the first place! I live 18 miles , 1 way from that Outback…. 36 miles for two loaded potatoes wouldn’t be worth that. Was told the manger would call me back last night….and still have not gotten a call…..I don’t complain very much but we paid a tab of 110.00 so a bit disappointed that the experience was so flawed. I feel I’m owed for the food I didn’t receive at least . Thank you for your tine .
We were given a $60 gift card in 2020 and were just able to use it. We were told it had expired. This hardly seems right with the Covid shut down and all.
Me and my boyfriend went to eat at outback in Durham. And it had the worst food I have ever ate .The se vice sucked we waited 30 min for someone to take our order .And them we waited a hour for our food .The bread was hard.My 40 steak had so much fat in it I couldn’t eat it.My potato had hardly any thing on it and no bacon when I ordered it loaded .And paid for it to .No salt on the outside of the potato and I ask what was the problem she said she didn’t know what the kitchen was doing.My boyfriend food he had steak and shrimp and the shrimp was so hard you couldn’t eat it .The steak had no season on it and was hard.I will never eat there again for 80.00 You should get good food .
Why is it that when I go to order delivery online from you lee vista Orlando location I can’t order a Drovers unless I call them on the phone! It shows on the website that it’s still on the menu but as soon as I go to the online order it’s not there!
I have been going to Outback for 30 years. Worst experience ever in West Nashville on Charlotte Pike. Landscaping filled with garbage. Glass front doors disgusting. Bar counter sticky and food debris everywhere. No check backs, manager sitting at a table rolling silverware at 7 pm. Food was great except salad had cucumbers after being asked to omit and the bartender forgot to ring in my blooming onion. Ordered thunder from down under, took 18 minutes. This was on Monday 6/21 and it wasn’t busy. Terrible job. I will not be back. Sad. I love the food
Went for Father’s Day dinner and it was one of the worst carry out meals we have had. We spent over $62 for food that was blooped together and a funky mess. I posted pics on Yelp. It was a huge let down and we were really frustrated. It was so much money and not an ounce of love was put into it.
Tonight was a mess, reservations at 6:15 seated at 7:10, meal came at 7:45 meat was not what we ordered, they should close the place till they have the proper help, we had a table of 5. Very unpleasant meal for our table.
Had a craving for your steak salad w/your blue cheese vinaigrette dressing, looked forward to it all week. Ordered today and it was delivered and no dressing was in bag. So disappointed! Although the salad is good dry it’s so much better with the vinaigrette! Lunch was $27 because I ordered a dessert but I did used
a promo code and I had a gift card so I spent $10 out of my own pocket, feels like $10 too much! Just wished my salad had all components!!!
Please send me a coupon or gift card for another salad seeing this one really wasn’t what it should have been!
Thank You,
Lorraine
Outback steakhouse in newport news va was a big disappointment
My was not hot or cooked the way I asked I didn’t get my side dish and after spending 75.00 dollars on 2 meals I would have expected a lot better
Complaint: I just placed an order for pickup at your Jackson, TN, store and there were 4 items that I ordered that I was told they did not have. It is absurd that the menu online does not match the menu in the store. You need to change the online menu. I am very displeased with this service.
We went to Hot Spring Outback for dinner this evening at 6 p.m. we entered the restaurant and asked the hostess if we could have a table in the bar. She handed us a roll up and a menu and told us to seat ourselves. They were not busy, in fact, we were the only ones in the lobby area. We did as we were told and sat ourselves. The bartender came over to take our order. We ordered a steak and asked if they had mid rare prime rib and we’re told they did so ordered one with our steak. Our salads came out in a short time. Twenty minutes later, a manager. Came by to inform us there was no mid rare prime rib and asked me to order something else. If we had been told when we ordered we would have gone to Texas Roadhouse. I ordered Alice chicken and then we waited 30 more minutes for our dinner to arrive. Steak was raw/rare and should’ve been mid rare so sent it back. Eventually the steak came back with wrong toppings on the potato and by this time I had already eaten my chicken. They did comp our dinner but really and truly wish they knew what they were doing at this location. Wish we could’ve been able to get what we wanted without all the mistakes. It’s been years since we’ve gone there because of their horrible reputation in this town. They used to be the nest place in town but haven’t been in many years. We actually were given a gift card as a gift and we’re trying to use it. This restaurant needs a good. Leaning. The patio tables were filthy and the glass entrance doors looked as though they hadn’t been cleaned in some time. The booth we sat in had a huge tear in the seat Cushion. The steak sauce bottle on our table needed cleaning as well as the greasy salt and pepper shakers. All on all it will be years until we go there again, if ever. I will re-gift the Outback gift card to someone else so we don’t have to go thru this again. By the way, Texas Road House was on a 45 minute wait at 6 o’clock when we walked into Outback. There’s lots of business in town, you just have to up your game if you want to compete. Not looking for anything, just wanted to let you know of our disappointment in the subpar food etc
I just ordered with uber eats. Everything is cold and Paid 45 dollars.!! U know the food I could buy with 45 bucks? Terrible. Never again
I was served a cut of meat that was 3/4 fat and the rest tough when I ordered Prime Rib. The cut of meat fit on a small plate along with a serving of mashed potatoes. It was completely unacceptable and very disappointing. The location was Randhurst, Mt Prospect, IL
Waited over hour for food had to contact manger to get order.
May 21st of this year our family went to your location in Montgomeryville, PA for my mother in laws birthday. My husband and I have six children and it was our family of 8, my mother in law, and my sister in law and her husband and their baby. We were not allowed to sit together because of our “large” group and the numbers that put us “over” were the two babies that we COULDVE left in their baby carriers and carried them in if we knew we would then be allowed to sit together because our number would be “acceptable.” We were seated at separate sides of the restaurant and my children were in tears that we were not allowed to sit together as a family with their gramma on HER birthday! This completely spoiled the evening for us and our opinion of your chain went way way down.
Went to the Lafayette Indiana Outback on State Road 26 today for lunch with my sister her husband and my husband. Ty the bartender waited on us as we sat in the bar section he took a drink order and 20 minutes later came back with our drinks (we just got water and Diet Coke), I asked if he was shorthanded and he said yes we are all the time I said the last time we came in here for lunch it took about two hours and he said yeah… Like yeah what about it? I said is that going to be the same case today and he said I have no idea probably. And I said then we’re probably going to leave and he said I don’t care what you do it’s no skin off my back. I totally understand after Covid everybody is stressed to the max and no one wants to work but I’ve worked in customer service for years and no matter what you think about a customer you never never never say something like that to a customer I’m sure he knows us we’ve come in there for years and we always sit in the bar section. We threw $10 on the table to pay for the bread that we ate and went down the road to Longhorn . Needless to say within five minutes of walking in the door we had drinks and salads in front of us! We tipped our waiter about four times what we would normally tip anyone it was excellent courteous professional service. I don’t know what Ty says to or treats his other customers like but I feel like this is totally unacceptable Outback was only about half full as Longhorn and oddly enough Longhorn was packed with employees Providing above and beyond service! So very very very disappointed in outback this is been our go to place at least twice a month for many many years. It’s a sad sad day.
If you are employed with one of the Outback stores and one of your coworkers come in high and you let your manager know, Is your manager supposed to tell that employee who told them. And it caused a lot of problems at work. But you spoke up because things were going terrible wrong for the customers and you
I received an outback gift card from one of my patients for good care and I was excited to use it. I went to theOrmond Beach outback last night at 915 pm. This restaurant serves till 930pm. Instantly we were greeted rudely and told there was only a bar table available. The customer in front of us jus left due to their rudeness! It was obvious the staff was not happy we arrived at this time. They managed to find us a booth after 15 min. We sat in the booth 10 min before a waitress arrived. She took our order for all our food. We ordered salad,outback special, Sydney shrooms, coconut shrimp,sweet potato and a beer. We then sat for 15 to 20 min with just the beer. Then all of a sudden the entire meal comes! What? We would like to enjoy some bread and salad first. We told our waitress and the manager we didn’t want all this food just plopped in front of us. The steak would be cold after we ate salad and bread! The manager hastily took the steak away and said we will keep it warm for you. She left my shrimp ,so I ate it and then couldn’t even eat with my husband when his warmed up steak came out! THEN the waitress started sweeping and cleaning right next to us. She gave us our check before we were even close to finishing our dinner! Quite obvious they wanted us out.
The food was good. The service was rude and rushed. Oh my I felt like I couldn’t eat fast enough! When she plopped all the food on table at once she said,… ‘sorry we are not busy so it came all at once”. But you had us wait for a table because of business??
Our bill was $47.66 I think and food as I said was good,
But dear God rushed,rudeness, cleaning under our feet, cold food (then warmed up) not so good. Sorry to complain. We always liked Outback!
$1.99 for grilled onions on a hamburger? Forced to tip on a pick up order? My family and friends bid Outback goodbye.
I have expired gift cards that could not be used due to pandemic, can these be made good since you were closed
I was at a recent outback and it was absolutely filthy
I’m sooo mad. Outback in joliet deserves to have a new manager. Cody has no care for his customers or respect. From when I called to get us on the list. I was hesitant to go there and yet I still brought my family of ten in and regretted every second of it. Our steaks where cooked wrong. By the time we received new ones my kids were done. We were done. We asked to have our steaks off our bill and instead of letting us take them home to warm up and try to eat. He took them away while we’re biking them so now three people including my child have no food to go home with h. The checks are still not right and we were charged twice. This bill was over 200$ and our experience was awful. I drove my kids to meet with family for a dinner 40 mins away so the could see everyone. My mom who they took her steak from had not ate anything all day. We eat at out back a decent amount and even bring my extended family. If this doesn’t get made right I honestly will advise anyone to NEVER go there. I can not believe the service by the manager and that he still even has any lead title in any of your restaurants. Please reach out because I’m honestly discussed with outback right now and my family still didn’t get to eat at 10pm at night
To : Whom it may concern.
Dear Outback,
I just want to let you know that yesterday 6/29/21 we (me and my wife) went to an Outback establishment in Redding CA in order to eat our stakes as usual. However, for our surprise we were a subject to a dishonest behavior and unbelievable cheating pattern, let alone the false advertisement and/or discrepancies of prices listed on the actual/present menus of $26/per bottle of Pinot Grigio vs hidden/raised price of $31/per bottle. Again, price that was NOT listed as being accurate for Pinot Grigio Ecco Domani for example. Anyway, we usually order 2-3 glasses of white wine, and therefore the server named Cheyenne (we believe) was her name, said that if we order the entire bottle then it would be cheaper, so we agreed and let her bring the whole bottle. Now, the disappointing fact comes when the bottle that she brought was actually NOT listed in the menu and in fact the bottle was actually even more expensive, such as $52/per bottle, in made us even more infuriating since that was a very blatantly a dishonest behavior and a cheat in order to inflate and/or increase the price of the total bill of $109.68 having the taxes included into it. We left $11.00 tip and therefore we end up paying $120.68. For a moment we felt like the original total bill of $109.68 taxes included was a little to high, but did not bother to look at the items prices for that particular moment and decided to take a pick as soon as we leave the place. We look and look at the bill and the present menu listed online and these numbers did not add up. We decided then to call back and verify these prices in order to justify the unexpected amount of bill that we usually don’t pay, so we talked to one of the manager named Adrian (we believe) was her name, explaining to her the whole incident the the dissatisfaction that we have in regards to this type of hype and methods of cheating, deceiving, misleading and greed that the place represent bottom line while making customers VERY uncomfortable while dinning at that particular Outback establishment. We explained to the manager Adrian that the server named Cheyenne should have particularly mentioned that : Hey, guys just to let you know we have 2 (two) different type of Pinot Grigio, such as Ecco Domani at aka $31/per bottle (as per manager increased price that was NOT updated) which is considered as being a false advertisement) bottom line, since the menu as of 06/29/21 actually was listed as $26/per bottle, and then we have the 2nd type of Pinot Grigio such as Santa Margherita 750 ml (we believe was the name of the wine bottle), which according with the bill was served as $52/per bottle. Let alone that was something that it should have been listed on the menu, and mentioned by the server that it is not listed and it cost more, therefore letting us k or and decide which one it is that we like. Scamming, unprofessional, unwelcome and totally dishonest server and place. We also want to take advantage of this overall negative review and stated additionally that we were disappointed by the fact that in one of our previous visit were treated equally while ordering the same Sirloin Take 11 oz, which amazing started to shrink visibly vs our previous visits one of a sudden. We called the manager back then and the manager adjusted the bill against that blatantly false weight that was obviously less in grams and length as well as thickness too. We eat many many times over there, but it appears to us that they start cutting a lot of corners and obviously scamming regular customers in our opinion based on our disappointing experience that occurred twice at this point in time. It was just a very unpleasant experience and we will NOT go there any time soon, unfortunately. We did talk one more time with the manager on duty named Adrian (apologized if we misspelled) her name in any shape or form, and therefore we asked her for a refund of our $11 tip that we left to this disrespectful server named Cheyenne, which we feel like this was totally not deserved tip at all. The manager Adrian reverse the whole transaction of $120.68 back to our card due to being totally unhappy with the whole experience. We told Adrian that that is not what we are looking for and we have no problem paying for our meal at all, but rather than remove the tip of $11 from the total of the entire bill, that is all. Adrian went ahead and apologized and gave us the whole refund back. As a reference and maybe a little advice to the place, is that mentioning the actual price of the items in the menu, EVEN in pen added to or next to the listed price while updating the prices as of “today” per day, would have been okay in our opinion, vs misleading or deceiving your customers buy having the old prices or NOT even listed at all the most expensive ones or higher prices for example. Meaning that they could have added the extra brand of the Pinot Grigio Santa Margharita in pen too, and the actual price listed next to it, let alone that it should have been the responsibility of the server to mentioned the two different types of same Pinot Grigio brands separately and the price discrepancies, instead of throwing the most expensive one among these two, due to increasing the price unbelievably dishonest all the way. We hope that there is a lesson to be learn here and that this type of dishonesty would not generate revenue, but rather loosing revenue due to this poor mentality and/or dishonesty, bottom line. We love the place and the Outback establishment, and this visit from yesterday 06.29/21 at or around 5:30PM left us with a very bitter taste, undoubtedly and unfortunately.
Marian and Van
06/30/21
mr30xxxxx @yahoo.com
Found hair in food that clearly wasn’t ours. At the outback in Marrero. After telling the waiter we did not want more food a manager then came over and offered the same thing. It made me and my partner so uncomfortable and we both felt bullied. Neither of us like attention or arguing but I was offended that nothing else was done. They all looked at us like we were crazy for complaining about the hair strand.
Today after services at my church in Florence SC, I visited out back at Magnolia Mall. Their was two in our party. We waited for 35 min at a restaurant that hardly had no one. When we were finally seated. A young lady came over to Waite our table. Her name was Danny(Dani) not sure of the spelling. She was Absolutely Horrible. She brought out cold bread. Never gave us linen napkins. She gave us small cocktail napkins. She never gave us any kind of flatware to eat with at all. My Cousin had to go back to the kitchen and ask for it. Never gave us straws. When it was brought to her attention she gave some stupid answer about how she forget stuff. It was evident she did not want to Waite our table because we were African Americans. She tried to rush us out; however I wanted to order a dessert and I had to ask the manager to help us. I notice the couple that was seated at a table next to us who was white. They had no problem at all because she was getting everything right including all the items we had to remind her of each time. I started not to leave her a tip but my heart got the beat of me and I left her a $10 tip; which was way more than she deserve. When will it all stop? I am hurt, offended, embarrassed, aggravated and anything else you can think of that comes to mine. I want to be a solution to the problem. She needs to be retrained and taken back through HR process again, so it stops! Dismissing her will not help the problem at all. I pray this just doesn’t get thrown in file 13 and dismiss.
Thank You Kindly for your time and attention to this matter.
Pass employee never got paid. Temecula ca
Reynoldsburg ohio. Please contact me to go over many things that I seen happen and happened to me.
Hi, I’m an employee at an Outback Steakhouse and need to report a manager. If someone can reached out to me on how that is done, that would be greatly appreciated.
My takeout order to 40 mins longer then I was told in my order received email. The sever was rude when I asked her how long it would take. 2 of the 3 steaks I ordered were way over cooked. The shrimp dinner we ordered were over cooked . We were missing a salad and potato toppings. The manager refused to come speak with me. I have ordered at this restaurant in the past several times. This specific Outback has to be the worst. This was the second time I have had terrible service at this location. I have worked in the service industry my entire life and get there are bad days but this experience was unacceptable!! An tired,overworked,stressed out server is one thing but a manager who won’t address a situation is as bad as it gets.
A recent visit to our local outback steakhouse was very disappointing, $48.96 our steaks were so salty I couldn’t even eat it, and they were unusually blackened. it was a special occasion and it turned out horribly disappointing.
My husband and I have been at Outback MillerLane Dayton Ohio twice in one week.
We arrived about 4:30pm
Both times the person that greeted us said how many?
I said two and we would like a booth.
Not that busy! I pointed at a empty booth and she took us to a vary sm booth.
We said no please we would like that one The girl with long fk hair was persistent a took us to a table/ booth.
Same thing the next time which was today4:30 pm not busy. I said and pointed at a booth in the bar area and said can we have one of those?
She took us over to the smallest booth in the bar. Then I said no I would like over here. My husband would not have enough room in a sm booth.
We were there and lots of booths open.
Very unhappy with her two times in a week.
Her customer service was zero . Our server was good.
On July 1, 2021 i ate at the Glenway Ave. Cincinnati Ohio Outback with my parents. We only have an hour for lunch so usually eating here is perfect. This day we placed our order at 1:11. It appears to not be ordered until 1:18. By 1:35 I inquired about our meals. The manager brought our food to the table about 5 minutes later. My dad asked the manager (not sure of his name but I think Michael) why the food took so long, he was rude to my 80 year old dad. He wanted to argue with my dad and correct him about the time. That’s unacceptable! The manager didn’t apologize or explain why the food was delayed. That’s very poor service and nothing like we are accustomed to as we go there to eat at least once a week. I’m just very disappointed.
Thank you for your time,
Sharon Siple
Good evening,
I would like to bring this to your attention. My partner, who was male, who I was on a date with on July 8, 2021 during the hours of 18:05pm. We were greeted and a waiter gave us menus and sat us down at a booth in the bar area at the Outback Steakhouse at 2537 172nd St NE. Marysville, WA 98271. Then all of a sudden by the name Dennis, who we thought was our waiter came over and said, can I talk to you guys in private and then said “We need to talk in private” and took us to a room, which we proceeded to discuss in an alleyway or back room of the restaurant and then he had a really nasty attitude with myself and embarrassed my partner, who was black and said, we can’t serve you Jason and my partner then said well I have $400 and I am a man of color or was it that I had $400 in cash on me right now and five credit cards and Dennis said no, it’s not you its him Jason, we will not serve him, did not give any reason because the waiters/servers won’t serve you, told my partner he could stay but the waiters and bartenders will not serve you, because we have many run ins with you, and are asking you to please leave and said they had a right to “Refuse Service.” Then my partner Stephen said I have $400 in cash on me. It should be noted coming from being a longtime customer with Outback Steakhouse that I have had countless issues with the food being served from this location and have multiple witnesses who have experienced serious food quality issues and customer Service issues. I felt going forward this bartender Dennis humiliated us my partner and I and should know we are a gay couple and I am also disabled by Federal Law. We were humiliated and unwelcome and said we had to both leave and get out, we did nothing wrong, we thought it was because I am disabled and because we are gay couple we were being discriminated. We will not be returning to this restaurant again due to the vulgur and his harsh way he talked to us and his nasty attitude towards us as a gay couple in the restaurant made us feel disorientated and intimidated and scared from his behavior. It should be noted it was a hot day and we were out to get something to eat.
I seek a resolution in this matter or may have to take legal action due to the discriminatory, vulgar and harsh and harassing behavior from this individual being Dennis, while he was talking to us, as this is disturbing and I feel we were discriminated as a gay couple on all counts.
Jason & Stephen
When I arrived they told the wait will be 30 minutes so I when they call me they want to put in the high chairs. I am a senior citizens and sit up there so I had to wait again for at least 15 minutes more. When I seated the table was dirty. After I finally got seated the server were amazing and I thank him for being so kind. I enjoy eating at outback but I won’t be back for a while. This Outback is in Pine Blvd.
When to the Macedonia Outback on Monday July 5th got there at 3:30 and was advised it will take 25- 30 minutes to be seated because they were waiting on servers. The was literally people sitting at 5 tables. Two customers were seated and left because no one ever came to their table they were there at least 15 minutes and 10 couples walked out due to the wait time. Finally at 4:30 I asked when we were going to be seated and the manager told me 10-15 minutes. I did let her know we were told 25-30 minutes and its been 60. She said they were waiting on servers and I told her well this awful customer service and maybe they should hire reliable people and her comment to me was oh no we didn’t schedule them to come in at 3. Around 4:40 at least 5 servers came in and yes we were seated finally and the manager did give a free appetizer
Our waitress was really good and nice. But I will probably never go nack to and outback again. Terrible terrible terrible customer service.
My husband and I had dinner at outback in Mooresville NC tonight and it was terrible.
I ordered filet and shrimp and to start my salad tomatoes had the green stalk still on them and the cucumbershad the end still on
My steak came out and I could not eat it ,it had so much spice on it.
The manager took it back and said that happens , so he brought another steak that was almost raw instead of medium rare and said oh I guess they didn’t want to overcook so he took that back and brought back the same meat cooked to death and I gave up put it in a box took it home to my dog, my husband had the prime rib and he said it was good.
My husband is in renal failure and we only go out about once a month, we watch our finances and this was a 50.00 failure
My husbands life expectancy is 6 months and he chose Outback at least he enjoyed the prime rib.
Thank you
Vickie Carroll
Vickietalxxxxxx @charter.net
The outback in oxon hill .. the worst … I always come here but after speaking to the nasty manager cat … i will NEVER COME AGAIN . She is extremely rude and nasty I wish I recorded the treatment…
Never going back to Dothan out back as long as that bartender waiter is there. Ordered 6 ounce serloin. And he asked me again if I said sirloin. Got it and it was huge. I told him he said it’s the 11. I couldn’t eat it all. But I paid him and a tip. They have good food. But won’t go back when he is there.
Last night Saturday, July 10 my husband and I went to the Outback in Sumter SC for dinner. When we arrived the only people dining were in the bar area around the bar itself or in four booth in that area. We were told there was a 45 minute wait or we could sit at the bar and be waited on. Being seniors we asked if we could sit in one of the empty booths in the bar area or one of the small tables in the bar area. Reminder… no other areas in the entire building had people dining just the bar area. We were told these places were not in their rotation and we could not sit in them. Really? Evidently , walking to the empty booths and tables in the bar section would have been asking too much! We love eating at the Outback, but we left. If they are lacking help to wait on customers, that is one thing…just say so, don’t insult us like we are asking for something unreasonable. We left and went to another place to dine .
Yes I have called about 6 or 7 numbers trying to reach the right people’s but kept getting nowhere and no body help me, kept giving me the run around. I had a free half of and I guess it was suppose to expire around June 6th or so but at the time I was sick and I guess I forgot and I was trying to get it back because I guess it expired. I never mean to lose one, I try to use them because I’m on disability sonI was trying to get it back. I don’t know what y’all rules or what. Just checking. Thank you.
The one in Laurel,Maryland is very bias against white people
I had the worst experience of my life with Outback in Cordova Tn with manager Josh Tucker 1110 N Germantown Pkwy I purchased a burger at the take out on 7-7-21 I requested that it be cooked well well not pink I get home burger is all pink I called Josh he would replace it so on 7-11-21 I called and to replace with chicken sandwich and no salt on fries I have screenshots of the food The food looked like leftovers from some one else’s plate I carried it back gave my original receipt and requested they refund my money I gave the young lady the food back and my receipt Josh came being prejudiced and refused to do anything refused to give me back my receipt and continue to threaten me with the calling the police he did call my life could have ended over a sandwich I should the police my screenshots of the food I was informed to take it up with the bank he referred to me as a black lady in a Mercedes with blue and white shirt I ask what did any of that have to do with anything all I wanted was a refund I am a successful black lady almost 70yrs old I did not go out on a Sunday evening to have police called and treated so disrespectful I am done with all Outback Steakhouse’s I will share my story on all social media outlets I am Beyound sick by what happened thanks
We visited the outback in Lancaster today. They had no beer no Miller lite or coors lite, didn’t have prime rib sandwich as stated on menu. Manager was horrible, rude and out of her mind the way she spoke to us. Server was rude and not knowledgeable.
Outback steakhouse is very bad in Smithfield NC. The police did a drug bust and took most of the kitchen staff. If that isn’t all, the waiters eat off your plate before it is served to you because they are not given lunches.
I filed a complaint several days ago with this. I have never heard back from you. It is no wonder your customer service is so poor.
I have been coming to Outback for my birthday dinner for over 20 years, mostly because you have the best steak and the service is usually excellent. The free spotted dog sundae has become a tradition especially for birthday’s. I recently visited the Delaware outback in Rehoboth beach and had the opposite experience. The sign said they were shot staffed so an extra wait was no problem. During the visit I felt like I was an inconvenience but they were busy so again feeling a little rushed wasn’t usual service for Outback but maybe understandable. It came time to order my birthday ice cream and the waiter said he would have to check if they still did that, once again the whole COVID thing they weren’t able to sing for my wife’s birthday 6 months ago. They brought a scoop of ice cream but when I asked about the hot fudge I was informed that would be $2.00 extra. I am eating at the outback so $200 is not a huge amount compared to the bill but once again asking for the same service I have been getting for 20 years seemed like I was being rugs for asking. I sent the naked scoop of granted delicious blue bell ice cream back as they had spoiled my appitie as well as put a damper on my birthday the management informed me that this has been the policy for 5 years. Could someone please contact me and let me know if I should be extra thankful that all the other outback’s have made an exception for me the last 5 years or was it just this location that felt hot fudge was more valuable than my business. I guess “no rules, just right” is a thing of the past
Poor service at the hostess stand. I attempted to dine at the W. Broad Richmond, va location and with at least 15 EMPTY tables the hostess that took nearly 6 min to arrive at the stand, immediately said 30 min wait. With empty tables ?
We went to dinner in West Des Moines and my wives steak was very sour! We politely said that mine was amazing but hers was sour and bad! We said we didn’t wNt to complain to manager and she became offensive! Said don’t worry about it but thought at least manager would stop over! Nope not one word! Still have her 25% tip because I own restaurant and know how tough things are for servers! Very upset with management and hope wife doesn’t get ill tonight from 1 bite of badness! Probably last time to outback and move towards Texas Roadhouse!!!
Why do your employees park in the “delivery drivers only” parking spaces? I’m watching delivery people walk from the furthest parking spaces on the lot to pick up food. Even saw one limping to get across the property.
Someone needs to call me immediately. I had a issue with the hostess but we thought everything was fine once we got seated but than I got my steak. My steak someone had dumped a bunch of pepper on it and it was so spicy that I could not taste after eating a couple pieces. My husband ordered the same exact steak but his was fine. So someone was getting back at me for the disagreement at the hostess stand. Is that really how Outback allows staff to treat customers.
My wife and 3 of our boys went to the King Of Prussia location this evening 7/17/21. We were told we’d have to wait 15 minutes to be seated. 40 minutes later we were seated. We waited 10 minutes once we were seated and no one came to our table to greet us at all. It was not too busy as it was around 830 pm. Our kids were exhausted so after those 10 minutes we just got up and left. I get it, it was close to the end of the evening and I’m sure everyone was exhausted after a large dinner rush. I can appreciate not everyone is perfect but for no-one to come and greet us, that was the most frustrating aspect of the experience along with waiting an extra 25 minutes to be seated.
Our waitress was absolutely obnoxious!!! She would not stop talking. She was constantly interrupting our conversation and ,several times, even joined in offering her opinions and thoughts. I had the shrimp on the “bar-be” and it was horrible. It was way too spicy (couldn’t tell you were eating shrimp) and was like eating charcoal. The recipe needs to either be ditched or completely re-thought. I give our meal a total 0.
Called for take out order. Connected by hostess 4 times to place order after 6 mins each phone just went dead. Sad! After the pandemic I guess you don’t need the business.
On Friday night I visited the Outback Restaurant on Military Trail, Palm Beach Gardens, FL. I ordered the Alice Springs Chicken Dinner which I have had many times at the Outback on U.S. 1 in Jupiter, FL. It is one of my favorite meals at Outback.
Unfortunately, for whatever reason, this dinner of Alice Springs Chicken was down right not edible. The chicken was doused in pepper along with the cheese, mushrooms and bacon. It didn’t have the usual honey mustard sauce that I could see or taste. I took one bite and the pepper was so unbelievably strong burning my tongue. I didn’t chance taking another bite. The waiter came to check on our table and I told him the chicken was saturated with pepper and much too spicy for me to eat. He really didn’t say anything but just walked off. (The name on my receipt says the waiter’s name is Kyle). I could not eat it but didn’t want to make a big fuss about it since I was with other people and the waiter didn’t seem to care. I took the meal home to my 22 year old grandson who likes his food well seasoned and spicy. He tried it and said it tasted awful and wouldn’t eat it either. I had to toss it in the garbage.
I felt corporate office may want to look into this and see if this restaurant changed the recipe.
I got a meal for my family saturday and it was awful. I spent over $100 on this meal. Items were missing – food was cold. Just terrible and i’ve been going there for years. Very disappointing. Won’t be going back there.
I have done curbside 3 times in the last few months and each time I’ve been extremely disappointed. Lately the steaks have been dry. I have a large family so I usually spent at minimum $100. The fettuccine has been watery twice and the chicken dry. I’m just truly disappointed. Even my 6 yr old commented on how bad the food was once. I returned because this isn’t the service I’m used to but unfortunately I can’t afford to pay for food I don’t enjoy.
I just received the poorest service ever from Outback Steakhouse on greenfield in Southfield, MI. I would like a refund of my money plise the tip $23.97. I gave the girl a tip but her attitude was so poor. She looked like she had just gotten out of bed, and my order was wrong. Customer Service is a lost art and after this matter is settled to my satisfaction. I will never dine at one of your facilities.
This is my second time coming here and will be last for sure. Staffs are unprofessional. Called for an reservation, and I was told they got me and waiting time 25 mins. We were here on time but they said they don’t do the reservations. Ok another 30 mins wait. Then more then one hour wait for food. Wow. I spend more the $300 for this kind of service? The person at the both are so unprofessional omg. Completely messed up the reputation. No more outback for sure.
The waitress was new, so that was treason for steak be well done instead of medium. Salad be just lettuce . Never got are dressing. They discounted ard food 20 % and said they don’t have help. Tables dirty not cleaned and only other customers. While waiting for recipe they were telling g customers they couldn’t take them and not to bother coming back. It just didn’t make sense scary much more to tell.
I left a message on your voicemail. Been going to Outback over 15 years, came to vacaton Nagshead NC, went to Outback on Sunday 9/26/2021, at 5 pm, asked waitress for cheese fries without sodium and bacon on the side, due to my husbands medical condition. Brought cheese fries out, bacon on the side, but loaded with sodium and warm to touch. One of the managers (Nicole) brought this out to us, I explained to her, after my husband took a bite of the fries, we asked for no sodium and these fries were not hot at all, she proceeded to take them back to get us some fresh ones. Nicole came back in 3 minutes with the same fries, no freshness, they put them in the microwave and warmed them up, salt and all. Asked our waitress for the manager on duty, which was Simon. He came to the table and we explained to him the situation and he began to tell me that he has been a manager and a cook at this establishment of 5 years, and these cheese fries has no salt on them by the way they looked (for real, is this a joke). I asked him to eat a few of them and then tell me if it’s salt on them. He said ma’am this is how no salt cheese fries look like. I don’t care how many times I cook them, they will be the same. I can take them off your ticket, was his resolution, instead of making customer satisfied. He was in a hurry to get away from our table and even argued with me with this. Mighty strange we go to the Outback in Colonial Heights, VA, the proprietor Roger makes sure that our cheese fries has no salt with no complaints and satisfies his customers. So for why this Outback was unable to satisfy us, we will not be going back their. Very unprofessional and rude. All we wanted was a hot meal, which that didn’t happen either. The waitress that we had didn’the bring out none of our food, she began to ask me how about a free dessert to take with us. I stated, i didn’t come here for free food, i just wanted a hot meal and for cheese fries without salt. Worst Outback we have been to, no customer service etiquette. We would like to have a call concerning this issue. My husband was not feeling well after eating their, as if the food wasn’t cooked fully. Please call Debbie at 804-896-xxxx. Thank you
Hello, I am at the Madsion Heights Michigan outback steakhouse. I have a party 8 around 11:30 am Wednesday September 30th. 2 people sitting at the bar.. no other tables in there…and was turned down by the hostess. I asked if we could split up, she said no. I understand they are short handed. I’ve worked in a restaurant for 20 years. So my question is…if 2 tables of 4 walk in at the same time, do you turn one table away? Or if 8 people come in and sit at the bar are they turned away????? Needless to say outback has lost my business and I will be sure to inform others.
I will never go to outback again. And to think that was my favorite restaurant for almost 20 years. SMH the last two visits were horrible. The service was poor and the food was nasty . Outback steakhouse has fallen off tremendously.
Went to your rock road location in Wichita Kansas and had the absolute worst experience and didn’t even get to eat there, the hostess left us waiting for over 30 minutes and disappeared, the phone was ringing off the hook and no one was paying it any mind, we were told it would be 10-15 minute wait. then the blonde server with glasses asked if we’ve been helped and I told her we were waiting for over 30 minutes and she proceeded to give me attitude and make excuses for the hostess who left the host booth an absolute mess, lotion bottle laying in the floor and dirty dishes all around the phone area. I cannot believe the staff at this restaurant is allowed to operate in this manner. I’m generally patient in nature and I work in the retail/customer service industry but this was the absolute worst customer service I have ever received anywhere.
I went to the outback in Troy Ohio terrible service Is the worst New York strip I’ve ever had And even the sides were mediocre
Need to change my email address. So I can add my purchases to my rewards account !!!! Tried many times & can’t do it. Please tell me how to do this.
Ordered the 6 oz sirloin and it was so spicy and hot I could not even eat it. Would like to know what could be done about this, as I contacted the Manager and said that this is the way they all come!
I went to outback tonight usually I love going it was in north Haven CT I got a steak it was raw not medium rare took back to kitchen brought back in less then a min could tell it was microwaved.seris slow drinks where un drinkable we go there every week.i spend alot of money was truly upset had to come home and eat cereal.
We ordered a bloomin Onion. It was bad enough it took the driver forever to get here because he didn’t follow the directions that he was given and the food was lukewarm by the time it got here. And it was the worst blooming onion I have ever ever eaten. It was cooked too much and I couldn’t hardly bite into the crusty part, that is the crusty part that stayed together and didn’t crumble in my fingers. We’ve ordered a few times from outback but as I said this was the worst ever. I’m putting my name on this but the order was under the name of Morgan green. And we were supposed to share this but most of it is getting tossed. Like I said neither one of us could properly eat it
this was our first time eating at this particular Outback located 4312 Portsmouth Blvd, Chesapeake VA. Our waitress was Deajah. she came to our table once after our drinks. then again right after we got our 18oz Bone Ribeye to split with my daughter on her 24th Birthday. More than !/2 0f our steak was fat and grizzle. it was med rare but a little on the rare side. Deajah went and got a manager, Christina came to the table and I explained you could see more then half the steak was pulled apart trying to find no fat. Irealize it is a fatty steak but it was not eatble. The managerb said well the waitress had come by a couple of times . I sid she came by once right after we got our plates. She then started to argue with me over the fact that it is a fatty steak. I told her I understand but the whole steak should not have been that fatty. it was a bd piece. Which we all know if we eat steak. this happens . I expected your company to make it right. nstead Christina wanted to argue about the steak. I told her I do not know why she is argueing with me.But thiers the payment. $59.36 Plus tip. I worked in the industry off and on for thirteen years. I have never seen a manager argue with a customer. by the way I was very polite to her.
Placed Order #6401236275888129 on 12/17/2021
1 Bloomin’ Onion
2 Center Cut Sirloins
1 w/loaded mashed potatoes & a bowl of potato soup
1 w/mashed potatoes & French onion soup
Both orders of mashed potatoes were cold & hard
Both bowls of soup that we paid $4 total xtra for were only ½ full
Bread was cold as if it had just been removed from bag
Bloomin’ Onion came w/NO dipping sauce; even after paying for an xtra one
No silverware was included
Both steaks were burned on one side, tough, & filled with fat & gristle.
Before you ask, no I didn’t call. By the time we drove back the food would have been totally inedible. I have called before only to have nothing done. This was our first visit back in over a year. We thought it would be better, but we were wrong.
The meal cost was $49.65 and not worth half that.
Management and Staff need to be addressed regarding these issues. I can’t believe ours is the only order that was inadequate.
Need to know how to claim the death benefits for my son since his father has recently passed.
I am 74yrs of age, and a regular customer of Outback Steakhouse. While I was cleaning out some old papers, I ran across 2 ” $20 Tuck Aways” which expired in 2015 and 2 “Free Bloomin’ Onion” cards which expired last year. I was wondering if you would allow me to use either of them? Happy New Year and God Bless
I have put in resume after resume, and for some reason, they get me in there and make me feel that I’m overqualified for the job. I have a bachelor’s degree in business management and working on my master’s. I worked at outback for three years, and I know the place in and out. I even had a referral from one of the managers. I feel they discriminate against me because of my past and only go back five years. I have put in over four applications over time, and they act like I did something wrong when I gave my two weeks’ notice before I left. This is my 3rd complaint, and I want to know what’s going on. I have put in applications at Beckley, West Virginia, and Princeton, West Virginia. Please get in touch with me at 3048900190, and if not, I will continue to file complaints. The last complaint called me and said they would have the store contact me and never did. So I feel outback is discriminating against me. If I don’t hear back, I will start complaining on social media sites, etc. I want to know why they act like they will hire me and then don’t.
I was at the Cleveland independence location and a fight took out thanks to a worker being on his phone knocking a baby almost out it’s seat.
It was my child’s birthday an it was simply ruined.
I’d like to sell you a building in Yucca Valley, CA. It is adjacent to Joshua Tree with over 3 million tourists visiting every year. OUr Sizzler closed, and we have that big beautiful building available for $1,350,000. It has 7602 square feet. Interested?
Ate at Outback in Destin FL last night. OUTSTANDING! Food was amazing, service from Brandon was excellent! We eat at Outback Steakhouse throughout the U.S. This was our first meal at the Destin location. Definitely one of your best.
I called outback in Cols.Ga. and they took my order for delivery and 15 or 20 minutes later a female called me back and said they couldn’t deliver my order cause the kitchen was shutting down for the night,and the manager would put the 50dollars back onto my Gift card,I checked my card the next evening and it wasn’t on my card,I called and was giving the wrong number not once not twice but 3times for the main office, well I was told to come pickup my replacement for my 50 dollar gift card,but instead was given 20 dollar Tuck away cards that I must use before March 31st 2022 well my Gift card had no exp.date and I could use at any bloomin brand restaurant
23 degrees outside. Inside feels just as cold. All staff are wearing jackets to include your servers. Penguins would love it in here.
Today I Oder dinner for my husband and myself and the food was horrible. The whole meal was to salty and that is not healthy for us the customer. It is so bad I cannot understand someone blood pressure is high. I spend forty-two dollars that I had to throw the food in the trash.
I have a outback steakhouse gift card from febuary 2017 yes has expired but you cant just steal my money for out of date gift card i have spent the money put it in your company so if i cant use it and you say its out of date you have stole my money and not offered me my money in current money on gift card or service i will sue you took my money with no reimbursment so i have a case of you taking my money and not giving my money back in no manner at all i have a lawyer for false investment in your company
I came in for a nice sit down dinner with my besties. This was our holiday gift exchange. We called ahead and they said we can get our name on a list for a 6pm “reservation”. We got there at 5:30 and were told they don’t put you on the list on weekends. Fine, they said it would be about 45 minutes to an hour. Okay, we’ll catch up that turned into an hour and a half. We were thirsty and hungry. It took awhile to get waited on, with no apology then the drinks took even longer to get. Finally ordered. Another 45 minutes later our food came, the waitress had not come back to see if we needed anymore drinks or anything. When the food came out as it was passed around the table I could see that it was dry and looked cold. My shrimp was luke warm, asparagus too and my steak was dry. My friends mashed potatoes were cold as well. My meal was replaced but my friends were done eating before it even came out. I asked for it to be put as a to go. The manager apologized but never offered anything to compensate for the fact that I didn’t even get to eat with my friends, instead now I have to wait to eat until I got home. When the waitress came back to the table to collect our bills she said the kitchen staff is “trash” and has made it impossible for her to have a happy shift. I am sad that I chose this location for our holiday exchange and even more disappointed that because of the issues I wasn’t offered anything for the problems that occurred. I have eaten at Outback several times and this was the worst. I may not be returning.
On 01/01/22 I placed an order to the outback in millsboro, Delaware, after the order was placed, the receipt shows order ready by 7:45, order placed at 6;15,called the store spoke with a Penny or Peggy, whi said by Thursday I would receive credit, as of today we have not received credit. Order canceled it would had been to late to feed the children. Called restaurant spoke with Chloe took message and for me to call back next day 11a-3p manager Brie prompt #3 to speak with her, when I call Trey who’s a SV/manager tells me no one by that name, ok, so I shared the situation, called back an hr later he reached out to the IT dept to further look into it because it shows zero out, of course it does my account was charged for the $78.14 for a dinner we did not pick up. Trey was to call me once he had an answer. At this point, I have been waiting for weeks, the money came out my account on 01/03/22. I feel honesty is not a customer service deliverance from this particular restaurant. We were very excited once this restaurant opened in the area as we have visited Texas roadhouse many times at different locations. I would appreciate follow up to my complaint and resolution. Chloe also shared they are short staff and the managers are in the kitchen cooking.. I asked what is the wait time if we go to the restaurant she said 45 minutes or so.. Thank you.
As an employee. Why would I lose my job for an assumption of conversation of one’s own interpretation I am an honest person when asked a question. Why am I fired when a customer asks me about near by establishments and there clientele. I simple told the truth about there ethnic and age groups. It that so wrong.
I’d like to know the cost and size of mustard vinaigrette salad dressing. I was emailed by an Outback in Westbury, NY that a 12 oz container was $5.99. However when visiting my local Island Park, NY Outback I was told by the manager that it was $5.99 for a mashed potato container. After measuring it, it was about 8 oz of dressing which seems like a lot of $$ for a small container of dressing. I frequent Outback once a week and buy their salad dressing weekly. I just feel like I’m o repaying g for such a small amount of dressing. Could you please get back to me in the actual price and specific size?