Popeyes Headquarters

Popeyes Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Popeyes Louisiana Kitchen, Inc Headquarters.

Write a review or read complaints from other customers.

Popeyes Louisiana Kitchen, Inc. (formerly Popeyes Chicken & Biscuits) operates 2600 restaurants in 30 countries worldwide. Popeyes Louisiana Kitchen, Inc. is owned by Restaurant Brands International, which also owns the Tim Hortons and Burger King chains.

Popeyes Headquarters Phone Number and Contacts.

Company Website
https://popeyes.com
Related
Popeyes Chicken & Biscuits
Corporate Address
5707 Blue Lagoon Drive
Miami, Florida 33126
USA
Company Contact
Jose Cil
Position
CEO of Restaurant Brands International
Phone Number
+1-404-459-4450
Fax Number
+1-404-459-4533
Employee Count
2,200

Popeyes Email Info – Popeyes CEO Email address.

Jose CilCEO
Popeyes Ceo Email Address[email protected]
Popeyes Corporate Office Phone Number1-877-767-3937
Personal Twitter@PopeyesChicken

What is Popeyes’s Corporate Office Phone Number?

Popeyes’s Headquarters phone number is: 1-877-767-3937.

 

What is Popeyes’s Customer Service Phone Number?

Popeyes’s Customer Support phone number is: 1 877-767-3937 (1-877-POPEYES).

What is Popeyes’s Headquarters Address?

Popeyes’s Corporate Office Mail Address is:

  • Popeyes’s Louisiana Kitchen Headquarters
  • 400 Perimeter Center Terrace #1000, Atlanta, GA 30346,
  • USA

However, Popeyes is in the process of moving their corporate office to Miami, Florida, possible at the Restaurant Brands International USA office at:

    • Restaurant Brands International US Service
    • 5505 Blue Lagoon Dr,
    • Miami, FL 33126
    • Phone Number: 1-305-378-7200

Restaurant Brands International’s Corporate Office Mail Address is:

  • Restaurant Brands International
  • 226 Wyecroft Road
  • Oakville, ON L6K 3X7

 

How do I Contact Popeyes Customer Support?

Call the numbers listed above or contact Popeyes via:

Popeyes’s Email Address: Use the Email Form to ask a question.

Popeyes’s Contact Us page can be found here.

 

Contact Popeyes on Social Media:

Popeyes on Twitter: @popeyeschicken

Popeyes on Facebook: www.facebook.com/PopeyesLouisianaKitchen

Popeyes Headquarters Executive Team.

Popeyes is owned by Restaurant Brands International.

Popeyes’ and Restaurant Brands International’s management team consists of:

Alexandre de Jesus Santoro
President of Popeye’s Louisiana Kitchen.

Jacqueline Friesner
Chief Accounting Officer of Popeye’s Louisiana Kitchen.

Andrew G. Skehan
President of International (Popeyes).

Daniel S. Schwartz
Chief Executive Officer of Restaurant International Brands.

Matthew Dunnigan
Chief Financial Officer

Jill M. Granat
General Counsel

Patrick McGrade
Chief Corporate Affairs Officer

Popeyes and Restaurant Brands International Board of Directors.

Alexandre Behring
Executive Chairman

Marc Caira
Vice Chairman

Martin Ellis Franklin
Director

Paul J. Fribourg
Director

Neil Golden
Director

Ali G. Hedayat
Director

Golnar Khosrowshahi
Director

Roberto Moses Thomps Motta
Director

João M. Castro-Neves
Director

Daniel S. Schwartz
Director

Carlos Alberto da Veiga Sicupira
Director

Alexandre Van Damme
Director

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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360 Customer Complaints for Popeyes Headquarters.
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  1. Good morning, I would like to share my dining experience that I had last night at Popeyes ( 273 Yonge street Toronto Ontario, Canada).

    I arrived at around 7:15 pm to find the store slammed with business (which is a great thing , I’m glad to see that it is thriving). I’ve been to this location a few times as it is in close proximity of my residence and my experience has always been very positive.

    Last night was a little different, after waiting in line for about five minutes to place my order (which is not a long time when busy, i get it) I ordered an eight piece dinner, mild. 2 breasts, 3 thighs, 3 drums , butterfly shrimps with cocktail dipping sauce, large fries with a side of gravy, mashed potatoes and a large bottle of soda. Paid the $40. some odd dollars and was told it would be a couple of minutes, no problem.

    After waiting 15 minutes I questioned the cashier, whom I assumed was the manger why my order was taking so long. I was then informed that the mild chicken breast was going to take several more minutes to which i asked why wasn’t I informed of this earlier, no reply. I then told the server to just give me 2 spicy breasts as someone could eat them. Now its going on over 20 minutes and my order finally arrives. I thanks them and let them know I understand that it is not their fault that it is soooo busy but that they really must communicate this with the customer.

    I get my order home, NO gravy, NO dipping sauce for the shrimp AND, ALL the chicken is spicy, so my little one and wife dont eat.

    I called the location to express my dissatisfaction and was told that there is no policy in place to reimburse or even satisfy the customer in some way for such an unfortunate experience (unless they get delivery. I dont understand that one). I was told that next time i come in I will get “something free”. Somehow I feel the the franchise/franchisee has dropped the ball. First not enough staff ( perhaps blaming on minimum wage hike here in Ontario?), no customer recovery procedures.

    There is a lot of competition in the QSR chicken business here in this city specially with the Asian market growing so rapidly and KFC holding a big portion that I dont think that Popeys can afford to be operating so unprofessionally.

    I hope that this letter helps (at least with this location) to perhaps better the customer experience.

    Best Regards
    Daniel Racine

    (416) 893-xxxx

  2. I went to Popeyes at 5301 Auburn Blvd on June 1st. I purchased over 30.00 worth of food. Let me make clear first. I actually had to have my chore worker go and I gave her the money. I am in a wheelchair and unable to get out of the house. There was no problem getting the food. When she arrived back though we were missing 4 pies. Then we went to just eat the dinner and discovered the chicken was hard…so hard all the pieces could have been used for hockey pucks. I pulled back the skin on some and some parts were blackish and real dark on white meat. The skin had a strange feel, like the pieces had been re dipped in grease because we asked for hot chicken. When I tried the skin only it was so greasy it made me sick. I called the store and a Blanca offered me 4 pies to make up for all this! I asked for a manager, she said they did not have one. This was on the 1st of June. I called complained on that date. I heard nothing 2weeks later. I emailed Popeyes on Twitter. I was told the same thing, that someone would contact me just be patient. 2 weeks go by. no reply. I go to face book. they tell me just be patient. Now its been 2 months since I first spoke to the Popeyes complaint line. How long does it take to hear from anyone? I would think 2 months is way long enough to hear from someone? All I have ever wanted was a replacement of the food since we could not eat it. I even saved it to bring back if that’s what someone wanted until it started to stink. I saved the receipt until the ink wore off it. My chore worker was coming from somewhere else when she stopped there on her way to me. The place is not close by so she could not just drive back there on a chance they would do something. I am very frustrated. I am almost 63yrs old and I have never in all my years of public dealing have such horrible service!! Again all we ever wanted was the food replaced. and 2 months is way above the time it should take and I still have not heard a thing. All I have ever gotten were promises of someone contacting me to resolve this. I have NEVER heard from anyone. I’m very saddened to find out Popeyes evidently does not care about their customers.

  3. Popeyes is advertising Cajun Fry Turkey on national TV. I am trying to purchase the Cajun Fry Turkey in the Montgomery, Alabama area and it not being sold. This is false advertising.

  4. why do you make it so hard to contact you ,Is it so you don’t have to listen to us? Do you ever do anything about any complaints you receive?

  5. WE ARE A SAUCE MANUFACTURER IN CENTRAL FLORIDA…WE PACK: DRESSINGS, MARINADES, HOT SAUCE, GLAZES, DIPS, WING SAUCES, DRY RUBS AND SPICES..= HOT HONEY USING THE DATIL PEPPER(indigenous only TO FLORIDA) and use USA HONEY.. love to send Popeyees a sample… we pack for DISNEY, SEAWORLD, BASS PRO, POLLO TRPOICAL…
    Thank you inadvance…
    M. Candy Berg/ 7 KEYS COPACKING 386.624.xxxx

  6. 1760 Eastchase Pkwy, Fort Worth, TX 76120. Did not honor their sale for 9 pieces for 10.00 I took a picture of the poster in the window that states the sale. The manager refused to speak with me and the cashiers refused to give me their names. Please hire other employees a mix of other races at this location. The entire staff is of Mexicans who only give good customer service to their own kind. I will be uploading the encounter so that certain people will know what kind of service to expect.

  7. I went in the Covington ga store and was treated very poorly by the manager Erica Riley she was so rude and when I got my food she threw it on the counter very dissatisfied

  8. It’s an employee in the Covington ga store by the name crystal hill she is very rude cussed at my daughter the other day cause the kept getting her order wrong they don’t know how to treat they customers at all and the store is always filthy

  9. The Popeyes that I went to on the 8th of February was horrible and slow it is located on Anvil Block and it looks new. What a shame it operates this way.
    I pulled into the drive thru at 9:13pm only one person was inside and they walked out about 3-4 minutes into my wait. Needless to say I didn’t pull off with my order until 9:47pm that is ridiculous. I’ve been a manager at Popeyes in New Orleans on Chef Menteur Hwy and we were an extremely high volume store. This was horrible. My order wasn’t even taken until about 4 minutes sitting at the speaker. I witnessed three cars pull off and a forth one sped around and went inside in a huff. And I saw chicken in a mound once I reached the window in front where I could see behind the counter. One guys was wearing an apron and getting the rest of his ice out of his cup. When I was asked, “order when you’re ready” finally you could hear all this conversation in the back ground of the employees. I just wonder what kind of manager was there. Or was there one on duty??? I won’t go back and I told the nice girl at the drive thru window this. And this was the 2nd chance that I gave this restaurant.

  10. Just had chicken wing n biscuit Popeyes’s clay st 3:30-3:45 & part of a back tooth bottom broke off eating the chicken, I’m not happy with it; I will call the company office, will have my tooth examined. Q.Dixon. Phone 510-219-xxxx

  11. I was making a delivery at the store on 12826 ih10 w in San Antonio Tx. I came in and told the manager I had a delivery for the store. She said come around the back. When I got there I was approached by another employee. And I told him I couldn’t get the pallets in the store cause they were too wide. I asked him to call the manager and she came out after a while and was very rude. A customer came and asked if I could move my truck cause I was blocking part of the drive way. And I told her I would as soon as the manager would sign my paperwork. I told the manager I didn’t have a metal band cutter and that the customer needed to get out and the manager said that was too bad she didn’t have time for this in front of the customer. Which I thought that was very disrespectful to the customer and my self. She’s supposed to be a professional especially if she’s a manager. I have forty years of delivery experience and I have never met a young lady as rude and disrespectful towards customers and myself. I just thought you should know. I’m sorry to have to complain on a manager cause sometimes they are under a lot of pressure but that was uncalled for.

  12. I have been patient with the franchisee, but now he is breaking tax laws. if I do not get my problem resloved by end of tuesday. I will be going to the media and talk to the world on how bad popeyes is to its employees and break laws.

    1. they are cutting employees hours in some store in New York city when pregnant so don’t have to pay for maternity leave and it’s the law in New York City

  13. I wanted to know could you all bring the fried pickles back, like those are the most (besides the chicken) best things to get and eat. They’re not to salty or anything. Also I’ve noticed that a lot of ppl have been walking out just because the fires pickles are gone, so if you could for the peopl and please bring back the pried pickles soooon!!!!

  14. Had coupon that expires 2/28/19, went to store on 2/27/19, was told corporate had removed coupon price from register, so coupon was invalid. 10545 Page Ave

  15. My receipt Chk 3785, time was 01:53PM March 05, 2019, at store #2544.
    My wife and I ordered the “2 can dine”, the 10pc Mixed OR TENDERS (I CLEARLY SPOKE TENDERS) and S B Fly shrimp basket.
    I noticed as I approached the cashier that she was rushing us to have our orders, as i discuss with my wife. I as well noticed that we were the only customer at the time. While punching the keys, the other lady packed the orders, without checking it. We felt that we were being pushed away from the store. Upon arriving home, we noticed that we don’t have the tenders so we drove back, complained about it and they replaced it. As I turned back, I heard them laughing, so I turned around and asked them if they’re laughing at me, I said, is it because we are Asians? We felt discriminated the way they treat us. FYI, we can show all the people in America how “legal” we are in this country. My father was a WW2 veteran/US CITIZEN, served in the Philippines Island and fought side by side with US forces. We waited 22 years for our Immigrant status. We don’t deserve these kind of maltreatment. THIS is unnecessary but I think it would help improve your customer service. Because not all immigrant in this great country have jumped over the southern border. Have a nice day.

  16. Trying to get in touch with the manager to ask her some information that I need and they are very rude and hang up on me and when I call back the do not answer this is the Popeye’located in Millennials GA

  17. Hello,I use to work at 6202 but I started at 5707,I transferred because the assistant gm and a shift manager in training was trying to get me fired,I was only at 6202 for a week and had words with the cook who name is josh,I felt threatened so I called my husband up there and all they did was talk,I don’t won’t Umemployment,I just want my job back,he the one that should have been fired,the gm there ms.shawanna never looked or listened to the cameras and the shift manager katelyn is taking up for josh because they are messing around and they also be outside smoking marijuana,now if I have to I will take them to court because I don’t like liars

    1. How sad is that , no one wants to listen or try to resolve an employee complaint . I can only imagine what a customer has to go through .

  18. After leaving the hospital I’m Greenville Nc, I decided to stop at pppeyes, I ordered 2 PEICE dark combo, asked for spicy, enroute to williamston I decided to start eating, chicken wasn’t spicy,and may I add cold chicken, one white meat one dark meat, (not what I ordered) biscuit half brown, and not fresh. Store, 11162,

  19. I visited Popeyes in Raleigh NC Ordered 12 piece meal.. received 10 pieces of chicken and half of that was old..it was dark, appeared to refried and the meat was extremely cold by the bone. Called, took it back, only to still not have 12 pieces of chicken. Called Kim, she promised apple pies for inconvenience, never received those. On top of incompetent in math, her customer service skills are something to be ashamed of. Today was the third time we traveled from Wendell NC to Raleigh only to still not be satisfied after three days of communicating with Kim. Ridicilous! My order totaled $33.00

  20. From: Benjamin Keller

    Date: Tue, 16 Apr 2019 22:15:35 -0500
    Subject: Customer concern

    My wife went into the Popeyes in Liberty, Texas. She enters the restaurant with all employees talking to each other. The shift manager in a green shirt just looked at her while standing behind the register. She asked can you give
    me a second. After that the cashier went on break, after he pointed to her at the register. Nobody ever greeted them at any point while they were there.
    This was 8:45 pm on Tuesday night 4-16-19
    After a few minutes of my wife waiting and hearing the employees say you take the order no you. She asked if anyone was working and decided to take her Business else where and stated she wouldn’t be back. The reply was laugh tee from the staff. I hope the quality of food and cleanness is much better than the service and work ethic that was displayed on this evening.

    Thank You,
    Ben Keller

  21. I always have bad experiences at Popeyes last night they gave me the complete wrong order and said they couldn’t give me honey!!

  22. I’m leaving a complaint for the popeyes at 620 N.Howard St. in Akron, Ohio. I purchased a 10 pc mixed chicken only with a 9.99 coupon i also added a biscuit (1) to the order why did they charged me 13.88 for my order when the biscuit was only .80. I don’t like to argue with people because things can quickly turn bad. The date of purchase was April 18 2019. I do believe we need to discuss the matter about these charges further.

  23. hello i am a custom that visit one of you guys store#11940 the customer services was very poor the tabl;es was not clean no chicken avalible had to wait 30 min for my order no napkins worker not being a team player standing around why people waiting on they order.

  24. I was a customer at Popeyes chicken on Marbach and 410 and I was waiting for my order to be taken and I noticed that the manager Veronica is her was being very disrespectful to the young lady Allison in the front and it should have not gone that far just for asking a simple question she just took it out of portion

  25. My husband and I had dinner at Popeye’s in Castle Rock Colorado. We ate inside and could not believe the uncleanliness of this restaurant. The tile floors were so dirty and greasy that you could feel it under your feet as you walked. I’m not sure if this is a corporate-owned franchise, or a private
    owner, but please someone investigate the cleanliness and health and safety at this location in Castle Rock .

  26. OUR FIRST TRIP WAS GREAT THE LAST 5 NOT SO. WHEN I ASK FOR MASHED POTATOES I GET BEANS AND RICE OUR WIAT FOR THE FOOD LONG , ONCE I ASK BONELESS WINGS I GOT BONE NEXT TIME BONELESS WINGS I GOE NUGGETS AND EVERYTIME BUT 1 THEY GAVE ME BEANS AND RICE LAST TRIP I GOT NOTHING ..WE HAD 2 CARS IN FRONT OF US ORDERED ,20 MIN. LATER WE REaCH THE WINDOW OUR ORDER HAD NOT EVEN BEEN STARTED, SO MY HUBBY CANCLED THE ORDER AND WE LEFT.

  27. Thought I’d try Popeyes chicken sandwich advertised so much drive into my local restaurant they stated we are out of chicken sandwiches really it’s a chicken place I’ve been in all types of fast food restaurants and never been told we are out of of the food they serve I guess that’s why McDonald’s is number one wake up Popeyes I’m done with this restaurant chain

  28. Chicken restaurant with no chicken?? No more with them everyone go back to Kentucky fried chicken they at least have the product

  29. I was injured at Popeyes store location #30 in Milwaukee Wi and no one had assisted me what so ever I haven’t received a call asking me I’m I okay is their anything we can do do you need help with medical bills or anything. I suppose when my lawyer reaches out to them they will take me serious then.

  30. I don’t normally complain but this popeyes in Dyersburg,Tn. Sucks. You try to contact manager and it says voice mail full. Office won’t reply! Now we love popeyes chicken but service is terrible you never get your right order. If you want spicy you get mild you want sweet heat you get something different. You want meal they charge you combo. Then you wait so long. If you need help they say let me get the manager then you wait because ones on their cell phone trying to log in to the register or wait on you. Please! Straighten this out or you might as well close people are really getting tired of all this!

  31. I went through the drive-thru at 3295 Palm AVe on TUE, Aug. 13, 2019 at 06:01PM. I ordered two chicken sandwich, 8pcs chicken (I repeated it-8pcs) w/large mashed potato w/gravy & 5 biscuits plus another
    order of large cole slaw. When I got to the window cashier, I was told that my order cost $44 and
    some change. I was surprise, I told the window cashier it should be less than $30 according to pricing
    display thet got outside the drivr-thru lane. Then the the window cashier offered to give me a special
    discount on my 8pcs chicken order w/large mashed, 5 bicuits and the large cole slaw is not a separate
    order anymore. I said good, I appreciated it. Then , I was told the prize went down to$34. I paid my order
    and went home. I developed the habit of not checking my order or the receipt anymore (on fast food
    drive-thru) because I never got cheated before on fast food drive thru. When I got home, I was surprise
    that I got charged for 10pcs of chicken when in-fact there’s only 8pcs of chicken in the box and no five
    biscuits just french fries. WHAT A RAcKET and there’s no store telephone number on the receipt. I had
    to look it up on the internet. When I called the store number, noboby answer except for a recording
    saying their voicemail is FULL. I’LL NEVER VISIT A POPEYES AGAIN.

  32. I live in Houston, Tx and purchased the special, 5 shrimp meal for $5.00 as advertised on t.v. 5 scrupulous shrimp, false advertising because the shrimp I bought on Federal Rd. in Houston were over cooked almost to point of being burned as little knots, terrible! We have a problem finding decent food at Popeye’s here.

  33. Tonight I went to the Popeyes in the White Oak neighborhood of Silver Spring, Md. I was approached by a gentleman who said he had a coupon for a chicken dinner but no money. I said I would buy him dinner. He was obviously homeless. When we went to the counter we were ignored for as long as they possibly could. Even though he showed his coupon (which was good), they charged him (me) the full price. When questioned about it we were told “too bad, that’s the price”. He took his dinner and left. I then placed my personal order with a young woman who was incredibly rude and made no effort to disguise the fact that she resented waiting on me. I understand that the man I bought the dinner for may hang out there and be a pest but that does not excuse their behavior towards either one of us. We will never go back there and will be sure to tell all our neighbors what happened.

  34. Did not accommodate my 91 year old handicapped Aunt. my aunt cannot walk so went through drive through. There were three of us, so we had three orders. We were told they took two orders at a time through the drive through. It was 1:15 and there was no one in line behind us. I explained that my aunt was handicapped, but they were sticking to rules. I went to window so they could see that my aunt was elderly. Another older woman told us she take the order this time, but never again and that only taking two orders was an industry standard. I have never heard of this before. I told her I was a teacher and I knew about accomodating elderly people. She said if I was a teacher I should know about rules. I overheard her say that this was a customer with an attitude. I drove off. KFC across the street said they get
    popeyes customers because of their poor customer service.

  35. I am sending this message, because I had a slip and fall in one of your stores located in Norfolk, Virginia.

    I sent and faxed to you the information pertaining to that unfortunate accident, but never heard anything from you. Therefore, I am reaching out to local media outlets in order to acquire the appropriate assistance if this message isn’t responded to.
    phone #: 757-284-xxxx or 217-xxxx Cellular

  36. just try calling Popeyes corporate office to ask about when their chicken sandwich, when it would be coming back… I got some company in India that answered for them, I could hardly understand the person broken English and all she did was went to their website to get the answer to my qiestion (when I asked her the about the chicken sandwich) she had no clue…what happen to the good old US of A, is there no one in the United States that can answer the phone and question for Popeyes “when is the chicken sandwich coming back” I think Popeyes fumbled the ball with that whole chicken sandwich Fiasco…one trusted customer complaint…you need to get your act together.

  37. Its a problem for me that the company is not open all days in calender year. I know that everyone are entitled to their holidays, but you could atleast have a skeleton customer service phone number that is open on weekends and at all public holidays.

  38. Hi my name is Corey Davis crump I technically work for the store in Duluth on pleasant Hill in Georgia and they refuse to give me my paycheck I need to know who I can speak to higher up as soon as possible because I didn’t get a paycheck today and I would never work for this company ever again my boss name is I burn and then the other guy name is David and they said that I have not worked and when I told him to pull the cameras they refused and they said that they did not care if I got paid that was my problem so I need to know how I get my paycheck or what I can do about them and get my money cuz this is unacceptable my phone number is 470-420-xxxx thank you

  39. Hello,

    First and foremost. I would like to say thank you for taking the time to just read my email. My name is amy warfield. I worked at the location on Austinbluffs and acdemy in Colorado springs. I have up most respect for the company and how passionate Popeyes became about serving.

    However to try and some this up without wasting your time. I was hired as a blue shirt manager. I had maybe a week or two of training during morning shift but never nights. The training in the morning never consisted of touching sicom or anything just watching. We were robbed not to long after my second week. I was never trained to run nights let alone a shift myself. My boss then said i was going to be the one closing alone. She falsified my test and signed off on all the ones she completed. I had to work 77 straight hours without a day off. My gm and others had time off and left me understaffed etc. I told her if she kept degrading me because she didnt train me i rather have a demotion. I loved being manager for the time i was. So she demoted because she said i wasnt able to handle the pressure. And it wasnt close to that. So long story short after i worked over 70 hours brand new i was demoted with my hours sliced. I went from making 1000.00 to 280.00. I bought a car when i worked for memorial hospital. I was doing good for myself. Until tina demoted me. I couldnt afford a brand new car so i have a car that has a kill switch. If i miss a paymet they turn it off. Since my demotion i haven’t been able to pay my car. My insurance. Eat. Etc. I even wrote Nathan stating i was struggling due to cut hours and i wanted to reach out bc my job was on the line. I missed work because i couldnt even afford ice let alone a bus pass. Because of my improper training and tina falsifying my testing i was the pawn for that location. She had more managers that could of helped me close or train me. I didnt recieve anything other than my labor being to high or i missed something. Ive been in low points in my life however ive never been treated this way. I understand Popeyes still has a business to run and accommodations arent required. But tina was a trainer manager. She lied on my documentation. She signed off saying i knew how to do it. Also left me alone because she and other managers couldn’t work nights. And we just had been robbed. Im practically bouncing from place to place because i was punished. Im about to lose my car i worked hard to have way before Popeyes. I just don’t understand how people can get away with treating their employees as numbers. I worked vert hard. I had customers come back just because i knew they were nothing close to a sale but because saying hello with a smile and caring would make a difference. All i got in return was a demotion, and a homless life. I love the brand. I love the spirit Annie promotes. I loved my short experience with the company. My boss told me i was Gm material. But it was all surrounded by lies. I even put my own money to keep the crew involved with times.

    Again i do thank you for the time. I know its very sad i had to waste ur day. But i have contacted a lawyer and wanted to reach out before i went further. But i lost my 2006 chev cobalt ss. Though its not a brand new car it was mine. I’ve lost my place. And ive lost my will to keep striving. My car was 5000.00 away from being paid. All to improper training. I’ve kept my documentation. I wouldnt write to you if i was lieing. I wish we could come to a conclusion. But i know your hands are tied. But again thank you and i hope something gets done about this. Things never get to the main building because a lot of people sweep it under the rug. I hope and pray that you won’t be that person. Because Popeyes i seen more than just chicken and uniforms. I seen family coming to the kitchen to eat.

    Sincerely

    Amy Warfield.

  40. I am a good customer of popeyes. Even after that incident in Columbia that recently happened. Last Thrysday my husband picked me up the 3 wings platter which conea with green beans n mashed potatoes. The chicken was great as usual though the biscuit was old n cold. Nit that fresh n hit one I expected. The mash potatoes was like a half of scoop n tge green beans was 1/4 filled which looked like the bottom of the pan. My husband was shocked we paid extra money n the sides were barely 1/4 filled. I have pictures if what they gave me to show you if your interested. We sure didn’t want to go back and complain after the body slamming incident. So I’m weitibg you instead. We live this place but the crew ie new crew has not been trained on how to fill up the cup orioerky n biscuits should be fresh n hit not hard where you can bang them on table. Thank you

  41. My name is Shay Scott on December 12,2019 I visited Popeye’s on Orange Blossom Trail. My total was 21.92 but my card was charged 211.92. I contacted the manager, district manager, corporate and they are all telling me the same thing I need answers now. I will never eat at a Popeyes restaurant ever!!!!! I need my money!!!!

  42. I just at one of Popeyes in mesquite tx and order 11 piece with 2 side and I paid for extra side the amount I was charged 28.90 when I arrive home ànd start to get my food set up to eat with my family there were two items missing which was the extra side and the biscuits that were suppose to be included I tried to call but the phone would just ring and ring and and hang. Without any type response I hàve made several attempt now the phone would just hang with out being answer this poor customer service and not only that but unprofessional I spent my hard earned money to only get half the order and no response it only help me not come back to this establishement ever again concern customer

  43. A young lady named nancy isalways standing around not staying busy while everybody else is working. you’re store manager CLARISSA SINGLETARY is a VERY HARD WORKER. AVIVA trys to stay busy she has good customer svc as well as CLARISSA SINGLETARY has GREAT CUSTOMER SERVICE. I’M TALKING ABOUT EMPLOYEES AT STORE 1710 LIBERTY TX. ALSO WILL THE COOK IS A GREAT COOK HE IS YALLS BEST COOK. YA’LL SHOULD STOP HIRING YOUNG KIDS TOO JUST SAYING. YA’LL HAVE A BLESSED DAY. MERRY CHRISTMAS.

  44. Case Number #WZN28
    On 12/12 I visited the Popeyes in Brandon I order a 12 pc mild after waiting for about 5-10 min. I was advised there was a 20min wait for fresh chicken I asked for my money back before I could get my money back someone came from behind the counter to state the wait was 7-10mins I decided to wait I was at the restaurant for over 40mins. Upon getting home I had 9 pcs of chicken I tried calling the store over 15times with no answer so I called the customer service line. I received a call from the store manager advising me to come pick up a 8pc meal. On 12/16 I return to the store and again was advised it was going to be a 7-10 min for “FRESH” chicken I said ok upon getting home after waiting 15-20 mins. I had 2 breast and 6 thighs I called the store with no answer so I called the customer service line again. I was upset due to if I had to wait 10-15 mins for fresh chicken why did I receive 2 breast and 6 thighs. I was advised by the customer services center that the manager would be giving me a call and I would receive a refund on my original order. On 12/18 I called the customer service line due to I had not received a call from anyone and was told at that time my case was closed due to the manager had stated she spoke to me and resolved the issues I immediately advise them I had not spoke to the manager and I need my case reopened and that this needed to be looked into. I felt if the manager would lie over $30.59 what else would she lie about? I was then told my case was reopened and I would receive a call. on 12/20 I had not received a call so I call the customer call line again and was told the manager had once again stated she talked to me and had not at this time I requested to speak to a supervisor ( non was available to take my call but one was going to call me back) On 12/26 after not hearing from the manager nor any one from Popeyes I called the customer services number again at this time I am and was very upset I again asked to speak to a supervisor and again no one was available to take my call. At this time I asked a very simple question. ” So Popeyes is just going to TAKE my money and not resolve these issues? I asked Why is no one trying to reach out to me and resolve this? Is 30.59 needed that much from your company? This does not make any sense to me, I feel like at this point I jacked for my money and pretty much is being told by Popeyes to go myself. This needs to be resolved please.

  45. HI I MANAGE A SERVICE DEPT FOR PLANET FORD DEALERSHIP AND WE PLACE LUNCH ORDERS WITH KINGWOOD,TX RESTURANT TO BE EXACT THE ORDER WAS PLACED DECEMBER 12,2019 AND I AM TRYON TO RETRIEVE THE RECEIPT FROM THAT DAY BUT THE STORE HAS NOT BEEN ABLE TO THE BEST ASSISTANCE WITH THIS MATTER. CAN SOMEONE PLEASE HELP ME WITH THIS SO I CAN RECONICLE MY BOOKS THANK YOU SO MUCH.

  46. I always order spicy chicken drive/thru. If they don’t have spicy chicken ready they give you whatever chicken they need to get rid of. No store in particular…all of them

  47. This location has a problem with accepting credit cards through the drive thru. I was on the drive thru for 15 minutes and had to wait another 5 minutes for someone to get my order. Finally when someone decided to talk the first thing they said was how they were only taking cash. How inconsiderate!!! I couldn’t get out of the drive through since it was full almost 20 minutes for this. Some of us just have a 30 minute break come on please be pro active by having a sign out before people get stuck in the drive through. Someone from corporate needs to check this property, this happens at least once a week causing some decline in revenue.

  48. Feb 24, 2020 1:08:01pm order #97431076-9296714. Missing a mashed potatoes and gravy and there were NO sauces included with the order. I tried going through the complaint process but it wouldn’t finish – kept saying continue before rolling back to the same screen to continue. While I like Popeye’s chicken, I doubt that I’ll order it again.

  49. I just had take out from your Popeyes # 11502
    7441 Gall Blvd. zephyrhills, fl 33541 my order was #33 which totaled $20.32 and my husband and I were totally disgusted with the meal. The chicken was over cooked and not juicy at all and the biscuits were as hard as hockey pucks…and I’m literally not exaggerating. Please let me know who I should be notifying and complaining to as this was so totally unacceptable, I’m not letting this go. Thanks

  50. This is my Second Complaint on the same Popeye’s Store # 13217.
    We were really GLAD to see a Popeye’s within our neighborhood. We were thrilled that we would be able to get the good chicken UNTIL we experienced the LONG and I mean LONG delay in the inside ordering and obtaining food. I complained and was sent a voucher for $5.

    We just went back giving it about a month to see if any better and thought we would try the drive thru this time as normal drive thru move quicker than inside. Well let me tell you We got in the drive thru line at 6:13 p.m. and didn’t get to the out food UNTIL 6:58 P.M. We were in the line over 45 minutes and when we got to the section to order our food we sat there for a while with no communication. I spoke out is anyone there and a voice came over the speaker saying wait a minute.

    This is the last time we will go to this location. When we were in the drive thru line, we heard people coming from inside saying they need to get their act together . The employees at this location move a Turtle pace with no purpose to satisfy the customers in a timely manner. I believe the Corporate Office should take an interest in this location as it really needs some ones attention.

  51. On March 26, 2020 at 4:32 pm at Popeye’s located on 311 Rosemead Blvd. in Pasadena, California, I bought a 12 piece family meal that contained no leg pieces when I asked the cashier specifically to add a few leg pieces. So disappointed with the service. I would rate this Popeye’s location a zero. I will never go back to this location again.

  52. waited 10min in drive thru no one took order. 2 other cars there, 3 employee sitting in dining room Wauwatosa
    you really need cameras on your employees

  53. hi my son worked at one of you Popeye’s in Bolingbrooks he has been calling for 2 weeks just to come get his check that he hasn’t picked up now we spoke with a thelma and i asked her for corporate number this is the number she gave me because she didn’t want me to call in on them 1876-667-3937 now i know she knew this was the wrong number she gave me cause she hung up really quick and when we call back she didn’t answer

  54. The drive thru menu quotes a lower price on the drive thru menu compared to the actual price charged at window. Popeyes store number #1110,1 order #82, Wed 04/01/2020, 5:16 pm, would appreciate a full refund for the whole meal.

  55. I just came back from Popeyes on 5708 S Harlem in Summit Illinois. I ordered an 8 Piece chicken with 1 side and 4 biscuits. Paid $26.51 and gave the girl a $100 tip. Upon coming home I had 4 wings and 4 thighs. No legs or breasts. My wife does not like dark meat. This isn’t the first time I had problems with this Popeyes location. I think you better close up your stores because I think I’m taking my business to Kentucky Fried Chicken.

  56. Good afternoon I would like to report Popeyes on warren street in Roxbury my girlfriend works in Cambridge and ordered food online for her and her co-workers the order was over $50 dollars the she called to make sure they understood her order she wanted drumsticks instead of thighs the person at the front repeated her order and said I got you when the order was received there was no drumsticks she called to complain yes she was a little loud because she was aggravated about her order but the person who answered the phone said fuck you bitch and hung up I heard this and was shocked so I waited and called back to speak to a manager another person answered and stated they was the manager and was aware of what happened he was saying how my girlfriend was yelling and screaming I told him I apologize for her screaming but that doesn’t give the employee a right to swear and hang up the manager stated this is Roxbury what do I expect I was like are you kidding me don’t blame his rudeness on Roxbury I am Human service Professional who was raised in the heart of Roxbury with an Associates Degree so that’s not an excuse to treat people rudely I don’t no if any body reads this but that’s messed up we spend a lot of money to eat at your place of business and to be treated like that is crazy

  57. Drove to Sioux falls we to get some chicken. Trusted the Popeyes . So I did not look in the box til I got back to mn. Found out I got chicken strips instead of chicken pieces.called them and lost phone connection twice not happy. About mix up it is a long way to drive to get the wrong kind of chicken I was after. I should not have to double check my order to make sure it right.

  58. My husband and I visited Popeyes, store#11405, located at 1211 Moreland Avenue, Atlanta, Georgia 30316. We went through the drive thru and part of our order consisted of a classic chicken sandwich combo. Before we got to the window, I realized that I did not say no mayo on the sandwich (I cannot eat mayo and I have ordered the classic chicken sandwich at this location before with no mayo). When we reached the window and informed the young lady that we wanted the sandwich without mayo, she called the manager on duty to the window and we were told that they cook a certain amount of chicken and they had prepared all of the sandwiches that they were going to prepare and had them sitting under the heat lamp. Even if I did eat mayo, I would not have wanted my sandwich sitting under a heat lamp with mayo on it. Now the question is, how long have the sandwiches been sitting under the heat lamp. Needless to say, we will not be visiting this Popeyes location again. After all, there are numerous restaurants in this area and we usually CHOOSE Popeyes. Love that chicken from Popeyes but not at this location any more.

  59. I live in Davenport IA. Went to the Popeyes here Mon. 5/25/20 at about 7:00 pm. I was in line 15 min. I only had 2 cars in front of me. 3 people working. She would not speak to you until she felt like. Seen 2 guys leave that worked there. I thought the first was the problem no the problem was the worker. She never said I’ll be right with or anything. Won’t be going back.

  60. I did not see one employee wearing a mask as I waited at the window for my order. Didn’t eat the food and will not be back

    1. I experienced the same 6/12/2020, store 4238 Route 130 Willingboro NJ, order #99 done through mobile app.
      Upon arrival sat in drive thru lane for 10 minutes, when I announced my name & order # through the speaker I was told to pull around. I understood that to mean to pull out of the drive thru lane to the front & someone would bring my order to the car (curbside pickup, no?) Well after sitting another 8 minutes, I parked my car & went inside.
      What I saw was appalling at this time of face coverings & social distancing. The employee that had masks on – had them UNDER their chins, exposing nostrils and mouths, management included. That was #1, #2 – they didn’t have my order in the system yet (it was at least 30-35 minutes since I placed the order by now). They asked me to wait a few minutes for the order to come through – I waited in my car. After another 8 minutes, I went back inside and the STILL DIDN’T have my order through the system.
      The manager asked me to show him my receipt & they put my order together but not before serving others that WALKED in to the establishment to place an order rather than sitting in the drive thru lane.

      I enjoyed my sandwich however I WILL NEVER PATRONIZE POPEYE’S AGAIN & I WILL POST MY VIDEO OF THE STAFF NOT COMPLYING WITH THE MANDATE OF FACE COVERINGS TO THE NJ BOARD OF HEALTH.

      Y’all should be ashamed of yourselves.

  61. Hi there. I am representing retail and commercial construction company and I would like to learn how we can become one of your qualified general contractors for bidding on upcoming projects. I noticed an upcoming project in Byron, GA, and would love the opportunity to bid on it. We have finished projects such as Shake Shack, Sweetgreens, and Charley’s Phill Steaks, as well as some local privately owned restaurants. Please check out the projects section of our website! Thank you so much!

  62. Brand new store in Brownwood, Tx and the worst Popeye’s I have ever visited! The Manager and staff are terrible, the grease is old and I personally know the cook who used to work there. The staff were fooling around and not taking care of the customers (me included). They were laughing joking around, chasing each other while I waited. After seeing some rather unsanitary things going on I decided to leave. You seriously need to have someone take a serious look at this restaurant. This one is no where near the Popeye’s I have been introduced to and dine. Please do something as this restaurant will not last long in Brownwood, Texas. The Manager is problematic, the staff front line and backline are a joke. You need to do something! Very unsanitary to say the least!

  63. I visited the Popeyes Chicken on Normandy Blvd, Jacksonville, FL to purchase a chicken sandwich combo on 6/12/2020 @ 9:40 p.m. Employee came on the speaker and identified himself as David and took my order. After waiting in line until 10: 00 p.m., I arrived at the window. The lady employee (not wearing a badge, mask, or gloves) asked what my order was. I told her and she stated, “We can’t find it.” They had no record of the order. I stated David took the order. Her reply was “He has taken a lot of orders today”. Tell me again what you want. I asked why she was not wearing a mask or gloves and the employees behind the counter have all their masks under their chin. She stated, If you are so worried why aren’t you wearing one.” I stated, I’m not serving food and I am inside of my car.” She replied, “Well if you are so worried, why are you here?” I then asked for the manager. The lady pointed at David and said, “He is.” In a minute another lady came out and said she was the manager. I asked why the employees aren’t wearing masks properly and she replied. “Well they know what they are supposed to do.” When she gave me my change, it was in a small paper Popeyes container with the words thank you written on the bottom. She then stated, “See we are doing it right.” Forget the fact I observed the first lady at the window handle five cars ahead of me, and me, with no gloves or mask and did not use the tray. I am sure you have video in the store focused on registers, just review it. I would like a response from Popeyes if this is their policy for operation during the Coronavirus Pandemic. Your assistance is greatly appreciated.

  64. Good Day, I’ve recently visited your franchise in Pgh , Pa on William Penn highway. Can you tell me why is this store, always out of certain foods. Such as fries & the chicken sandwiches as were informed by a popeyes worker that they’re frozen and didn’t provide a time frame when they will be thawed and cooked & ready to be served to Customers. Where is the District Manager& why is there no one checking on these stores to ensure that they have everything ready to serve there customers. My personal opinion, if i visit a franchise & they don’t have the foods that they advertise. 9 times out of 10 i’m less likely to visit that franchise for awhile. Each stores goal is to serve each customer with quality service, so hat they will become repeat customers. Service is key. There is always room for improvement.

  65. Although most of the dining rooms, including buffets, are open in Poplar Bluff Missouri, Popeyes is CLOSED. I miss my chicken, but I refuse to spend my money to eat in the car.

  66. the Popeyes location on round grove in Lewisville TX the food is horrible. I just brought chicken from there. You would think with Covid they would want to retain their customers.

  67. Why is it that all of the stores in the Tampa area are terrible? Every store you go too is way slow they never have the product or it’s a thirty minute wait to even get to order only too find out that it will be another thirty minutes to get your food the food is good but not that good to have to wait that long and even worse the staff acts like it an inconvenience for you being there. Last of my money for that much of a headache. All of this is true especially in the Clearwater and St.Petersburg areas

  68. I went to one of your Restaurants on Friday 17th July between 8:00 and 8:15 pm. I felt a bit comfortable since one of the staff members was cashing as well as handling food without any gloves. I am not sure if this is a normal procedure, but I felt a bit uncomfortable since we all know of this pandemic situation. This is not a complaint, but a concern.

  69. On July 19, 2020 I visited Popeyes Restaurant located on Flamingo and Maryland Parkway, Las Vegas Nevada around 3pm it was sooooo hot and the sun was killing. I walked from my house to the restaurant because I want to buy the new sandwich for my husband. Unfortunately we don’t have a car, so came by walk. When I knocked the door asking if I can buy the sandwiches, the associate but me very down she didn’t want to sell me the food just because I was walk in and I didn’t have a car to go drive trough… I understand due the coronavirus you implemented some kind of policies and procedures. I don’t pretend to eat inside the restaurant or nothing like that i am also wearing mask.. and i felt insulted and very bad till tears. Very dissapointed with Popeyes. I feel I can return any longer to this restaurant until this things change.

  70. I went to Popeyes on 16th and National at 9:49 waited in line and at 9:54 they told me they were out of food in such a rude way that I have to complain about it

  71. Hello my name is Alba Sohal. This Email is to recognize and honor the amazing resolution that Popoyes Restaurant took with my case. On July 19, 2020, I sent a complaint due an incident with a employee. The situation put me very sad and down, but on July 20, 2020. Mr. Humberto, the manager of Popeyes located on Flamingo and Maryland Parkway in Las Vegas, Nevada, called me. And very kind and professional apologized with me and offer me to bring my food to my house!!!!!!! Himself, the manager of the restaurant!!!! Wowww I felt soooo honor and privileged. On July 21, 2020 (today), He (Mr. Humberto) showed up in my house with the most delicious, fresh and well done, Sandwiches and Fries!!!!!! I won’t never forget this day in my life. I felt as a queen…. He didn’t charge me, Humberto just smiled and as a great professional realized an amazing customer service. Outstanding and above and beyond resolution……!!!

    Thank you Mr. Humberto and Thank you all Popeyes….
    Thank you CEO Cheryl Bachelder
    I believe in your services..
    I will continue buying in Popeyes…
    the sandwich is amazing and sooooo yummy!!!
    Thank you for make this dream true!!!!!!!

    Sincerely,
    ALBA K. SOHAL

  72. Today I ordered dinner for my family…I order 5 piece chicken tenders with 2 honey mustards and side of mash, I ordered 2 piece leg and thigh with a side of mash, and another extra side of mash, a cinnamon apple pie, and a spicy chicken sandwich with a side of mash. I recieved my order with no apple pie and no honey mustards. You can’t eat chicken tenders without sauce. I called the store and they asked if I could pick it up, but I ordered for delivery so if I wanted to pick up the food, I would’ve order to pick it up. I don’t have transportation at the moment so that’s why I ordered for delivery. The manager tells me whenever I can pick it up, they will give me the apple pie but I didn’t have any sauce in my house and I really needed them to bring it to me. It was their fault for not looking at my order right so why should I have to pay the consequence for their mistakes? My daughter was disappointed because she really wanted the apple pie.
    I know it’s not much but it was a simple order. How could you mess it up? If it’s going out for delivery, they need to double check to make sure everything is in the bag.

  73. What in hell has happened to your service and quality of food… I live in Macon ga, just went to popeyes on gray hwy. People were eating in DR. (Black,) I’m white and I was not allowed to dine in. My order was stone cold, they lied and said the food just came up..

    The biscuit was in pieces. I wanted cole slaw, they had none. I got pot/gravy. No gravy…..
    There was no sign that said no dine in.
    Enough of this, unless I eat at our Air Force Base, i will never go in popeyes again.

  74. Hi my name is Rev. Floyd Kirts I’m the biggest and 5 days a week Popeyes chicken buyer in Alexandria Louisiana and I’ve yet to see my commercials on tv, I challenge you to allow central Louisiana citizens share their best experiences with the world, I don’t eat churches, Kentucky nor any of the gas stations chicken, when chicken is done right I can eat til night, when it’s great I appreciate, I was the first biscuit maker at one of our stores years ago, oh how I wish to go back to mixing and proofing the best biscuits since mama, thanks for the allowing me to complain for good

  75. Stop by Popeyes in Monroe, Louisiana on Louisville Ave. 07/30/2020 AM CHICKEN IN MY LIFE. First they got my order wrong, Second, their 4 minute wait turned into fifteen. Third, the SO CALLED night MANAGER who runs this place just slung my biscuits the bag, it all to pieces. They did not gave me my redbeans and rice. Please don’t ever go to this place its located at # 2055 1950 Louisville Ave. Monroe LA . Shitty Service

  76. I visited the popeyes on Jersey City at 2-36 Garfield ave on July 30,2020. Another customer was complaining about his chicken after he had already walked out with his order. The manager took the chicken back from the guy and place it back on the rack with the rest of the chicken. I felt she should’ve thrown the chicken in the trash because the guy touched the chicken with his hands. She may not have seen that but I saw it. I was gonna call the board of health to fix this matter but I choose to email you first.

  77. Hi,  I downloaded your app yesterday and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. Angie Mow 

  78. I went to a Popeyes in Conyers Ga on Hwy 138. The chicken tasted old and they left our frys off the order. I was very disappointed that I wasted my hard earned money.

  79. I waited 30 minutes in line at the Popeyes in leesville Louisiana. I finally make it almost to the place where u place your order. the intercom was out and u can’t even place your order until u get to the window. I have been trying to order at Popeyes for the last 2 weeks. The line has been all the way to the front of the store and is going extremely SLOW. When u don’t move for at least 10 minutes. it’s to slow!!!!! If they need more workers u need to get them HELP. It’s been very frustrating!!!!

  80. I recently visited at 3800 west 4700 so West valley utah and they refused to accept my military ID and told me I had to take a senior discount .I appreciate the fact that your restaurant honers the police officers but why honer those fighting men and women and than all a sudden say no more . I intend to inform everyone I know what your restaurant is doing to the military personal

  81. Popeye’s is putting too much batter or whatever you wanna call it on their chicken in their chicken sandwiches all I
    can taste is batter
    I can’t taste the
    chicken could you back off just a little bit

  82. The staff at the Lombard Illinois location were rude and unprofessional not only to me, be to the 10 other T-Mobile customers trying to redeem the Free Chicken Sandwich + 2pc Signature Chicken. The girl taking orders was very unpleasant and wouldn’t take the time to explain how how to store app worked. 10 other customers entered the store after me wanting to use their T-Mobile reward. She was very reluctant to call the manager as I requested saying that she was too busy. When I finally did speak to the manager he said “the app is not working” and walked away. I spend 20 min in the store only to leave empty handed. I don’t think T-Mobile is going to be too happy to find out how customers were treated in your store.

  83. Issue with the manager of Popeyes! Hi. The reason why I am contacting you is that my daughter Ruth Arocho, went for an interview at Popeyes and she was downgraded, disrespected out of nowhere, and was told she was blind and a kid when she is 22 years old. The manager’s name is: Mayan Noor and his number is 516-318-xxxx. I would like something to be done about this immediately. This is highly disrespectful and unprofessional!

  84. I received an incorrect order Sunday. Called customer complaint line. Gave all info. I was told I would be contacted. Did not respond at all. Your complaint phone line never picks up after holding 39 minutes please respond

  85. Pre-ordered online for curbside. Pulled up to the signage for curbside delivery, spoke with an employee, waited 20 minutes. Called the store, only to be told we had to get in the drive thru line (10 cars ahead of us). Food already paid for, no choice but to wait to pick up my now cold food. Salt Lick Rd store in St Peters, MO. You have lost my business due to this.

  86. My son order $40. ‘s worth of food to be delivered through their door dash. The Dasher came back for the order that was wrong and said he’d return with the right food. Now he won’t answer cannot contact Popeyes at all 3 people have called non stop for at least an hour no answer. Is there a way someone can be held accountable and at least return our money. Please

  87. They gave me a burnt piece of thigh and mashed potatoes. When in fact I ordered two pieces when white one dark and red beans and rice I called the restaurant that I got it from and she said oh well next time you come through here we’ll just give you some red beans and rice I find this unfit so satisfactory. The lady that that told me this her name was Yolanda when I called

  88. I received an order with a large spoiled red bean and a reg spoiled red bean. I got my order at 1:47 and the bottom on the cup said 11:32. The beans smelled and taste bad

  89. Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 6 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow 

    Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 6 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow 

  90. My husband & I went to Popeyes in Easley, SC on Sunday, August 2, 2020 at 7:00 p.m. My husband parked and got out of the car, opened the door to inquire if the lobby was opened. He was told that no it was not, only the drive thru. ( We did purchase tow meals) We came back through Easley between 7:30 – 8:45 and noticed that the lobby had people sitting. If the lobby was closed then there was no reason for the door to be unlocked.

  91. On 8/6/2020 I visited Popeyes on Norton Ave .placed my order left and returned to work .when I got back and started handing out food noticed we were missing a sandwich and all condiments .Called the store and asked to speak to a manager a gentleman said this is, I told him the problem he said to come back in he couldn’t do anything by phone .I tryed to explain that I was at work and couldn’t make it back .He said he was extremely busy and if I couldn’t make it back then he couldn’t help me and hung up . I like Popeyes and my guys do as well, but I’ll be damned if I’m spoken to like this or can’t even get what I payed for .His professionalism was horrible.

  92. Yes me and my family just went o Popeyes on West Grand Ave in Gadsden and I was 8:40 pm and they do not close until 9pm yet they only had 4 pieces of chicken and refused to cook any for us and I just don’t believe that is right. There was 20 minutes and I know chicken only takes 13-15 to cook.

  93. I went to the Rancho Cordova, CA store #11949 and paid $16.23 for the 10~piece mix mild. After waiting for inside the store for sometime with much confusion in the store as people in the drive thru were parking their cars and coming inside to complain…. after getting my order and driving 15 minutes home, I opened my order to feed my family and needless to say got all thighs and legs and no white meat. I called the store to let them know of the wrong order and the young lady on the phone was rude and said “sorry.” Then she asked “did you already eat it?” I asked to speak to a manager and she would not put her on the phone but said that I could drive all the way back and bring all 10 pieces of chicken for a refund. I must tell you that each time I got o this particular Popeyes there is an issue. The staff are rude and disorganized and too young and immature to be in charge of someone’s franchise business. I vow again that I will not go back to this Popeyes. Someone really needs to go out and retrain the staff on customer services, expediency in filling orders and efficiencies. I’m not even sure what I expect from putting in this complaint with your Corporate office since from your Facebook page, there are issues nationwide at Popeyes franchises and obviously no resolution. If you haven’t looked at your Corporate Facebook page lately I encourage you to do so…. not only embarrassing for your Corporation, but incredibly sad commentary for a national business. Dr. Daye

  94. Hello my name is lakeiya I’ve been working for popeyes for 2 years and theres a big situation that I really needs to talk to someone about my number is 615-546-xxxx can someone please give me a call as soon as possible

  95. 7:57pm I order a 11 piece meal with side red beans &rice and fries it came to 25.00 some change we I arrived home the chicken was so nasty we were unable to eat it ,the red beans was old so I called back but since they close at 8pm no one picked up , I called the next day 8/7 no still picked up around 3:30 they picked up I was told to bring my receipt & everything will be replaced. I arrived up there at the store around 5:15 pm & one manger didn’t know what I was talking about so she went to the other she told her jus replace the chicken I said uou said everything it’s like order food u couldn’t eat together so the manager had a nasty attitude was talking to another staff talking about it’s not my fault & I said it’s not your fault & I hear everything & I will be reporting you as a manager she was Unprofessional & I ask the one manager her name it’s Liz I will never go there again , she kept my receipt

  96. I just ordered 4 chicken sandwiches and two of them had hair in them. They were also dry looking. Disgusting from ridge rd East in Rochester ny I am quite angry and want results or I will go to the media. This is the second time I have had problems at this store.

  97. I would like to redeem a promotion but the stores in kansas city, missouri are not participating. When I asked the manager of popeyes in Gladstone, MO for a phone number to discuss the issue with someone that has more knowledge of the situation I was denied the information and the call was ended. I would like someone to reach out and insist that this is not how you treat your customers who have an issue with your products and online services.

  98. Went to the Popeyes in Jasper,Georgia tonite and saw the sign saying the recipe for red beans and rice had changed.
    Came home and visually noticed the difference and then tasted it.
    Whoa!!! No thank you! Totally bland.
    Just threw in the trash.
    Can’t have my chicken without red beans and rice!
    I should of started this out by saying we are huge Popeye fans!!!
    But sorry to say until you go back to old way of making the red beans we won’t be back!

  99. I have been trying for hours to reach ur location at 11899 Collier Blvd, Naples,FL on their phone number. It just rings and rings and nobody answers. I called your 877 number and also can’t get through! I have a T-Mobile sponsored free offer of chicken sandwich and 2 additional pieces of chicken that ends tonight. I don’t know if ur Naples FL location is open which is 25 minutes from me! Why isn’t anybody available on the phone? I have never had ur chicken and wanted to try it compliments of T-Mobile! I am very disappointed. Please make good on this and send me an offer.

  100. I’m a T-Mobile customer why give an offer that is not accepted at the store Why give an offer is not accepted at the store T-Mobile

  101. Contacted C.S. August 3, 2020. Purchased 2 chicken sandwiches Aug. 2, for $8.65, unable to bite into sandwich. Used knife to cut into pieces, still unable to chew. Drive through clerk did not know how to give change. Store never has enough help, order delivered while waiting in parking lot for 35 minutes, delivery clerk insisted on knocking on passenger side window which does not open, plenty of room on drivers side for item to be handed to me. 6985 S. Rainbow Blvd Las Vegas, NV. 89118 Order Id: AAAS5JJQAJBE Drive through @1:26PM complaint forwarded to Field Leadership team 8/10 @2:25pm Las Vegas, NV. time Contact #702-799-xxxx ext 4208, It is now Aug 10th, have not heard from anyone, placed another complaint.

  102. I need a refund on my order number 69 at the location at old Milton in Alpharetta Georgia store 7037. They did not have the drink that I ordered, the app said that I could pick up at the counter, all doors were locked. By the time I was back in a friends car and drove around they were then out of tea and Dr Pepper! And my food was cold. This location is constantly understaffed and extremely slow on food prep and delivery. Yet inside there were four people standing around the window when we pulled up. Plus somebody felt it was OK to bring their children to work with them and let them sit out in the dining room.

  103. 2 employees cooking food were not wearing mask…
    I didn’t have a mask either…
    I was refused to oreder food…

    Im white, it was all colored employees..
    Im filing a descrimation complaint…

    Matthews Missouri, at the T.A. truckstop …. Store # 051

  104. Hi I’m wondering why the Popeyes in South San Francisco on Gateway chooses to not sell chicken sandwiches on Mondays and now they don’t sell Chicken sandwiches on Tuesdays as well if the public wants them everyday why is this location not giving us what we want

  105. To whom this may concern I’m a customer of about 35 years buying popeyes chicken I’m a 58 year old customer that when to popeyes on 8/11/2020 thur the drive thur order my food and was denied service at the window because I said the employee to make the order a combo and he told me that I can’t make it at the window that I need to go back around this happened at the popeyes location in Arlington TX 1402 Collins St.

  106. I ordered a family 16 piece meal today from the Spring Branch, Texas, location and literally received 10 biscuits and 8 pieces for chicken! I paid $42 and didn’t even get what I paid for! It didn’t even feed my family. Disappointed and frustrated

  107. The Popeyes Louisiana Kitchen on 293 Orange Dr, Vacaville, CA has the longest drive-thru wait and worse customer service. I waited at approximately 45 minutes to order and another 15 minutes for my order which I never got; and most of the menu items were out.

    At this point, I’m reconsidering going back. I am hungry, I have no food for lunch, very upset and piss… This is not the first time this had occurred at this location! But it is the first time I am writing this complaint! Thank you

  108. Hi do you know we’ve been in the a pandemic since March I use the purchase a sandwich from Popeyes 2 every two weeks, but I haven’t been able to because the dining room is now close for a while and there’s no way for me to place an order online. Can you send me the website to do that it’s the one in every Massachusetts on Revere Beach Parkway thank you….Sign unhappy customer

  109. first of all I’m going to start by saying if you all do not have change then you need to advise the customer before they get to the drive-thru window you need to advise them that you do not have change before you hand them their food and tell them you don’t have change I don’t care if it is $0.71 Popeyes has way more money than I do so I went to Popeye’s last night in Union City Georgia I ordered a small red beans and rice and a small mashed potato and gravy at first I asked for the number 11 the butterfly shrimp and was told they no longer had it if you don’t have a product you shouldn’t advertise it on the menu so I decided to get a small red beans and rice and a mashed potato and gravy the total came to $4.29 when I got to the window she gave me my food I gave her a $5 bill then she interned said I don’t have the $0.71 not cool Popeyes has way more money than I do they don’t need my $0.71 and you all need to get me my $0.71 because had I would have known you didn’t have changed I would have kept it moving not cool I can care less about a change shortage not my problem you all need to let people know that you do not have changed and we can take our business somewhere else but you’re not going to keep my $0.71 and you all need to make this right or this is going to get way out of proportion for $0.71 and you may be thinking my God 71 cent if you all kept the change of 100 people you know how much money that would be like I said you all have way more money than me so you need to get me my $0.71 and you need to train your workers to let people know before they get up there that you all do not have change so that people can choose whether they will allow you to keep their change or not

  110. On Thursday 08/14/20 at approx. 6:30 pm I visited the Popeyes Chicken on Woodward Ave. in HIghland Park , MI. I waited in the drive thru line for approx 25 minutes and no one said anything, I eventually pulled up to the window to
    order a chicken sandwich and something to drink. I was told by an employee that I could not place my order at the window. I told him that I had been waiting for
    about 20 minutes. He stated that he did not care if I waited for 2 hours and “to get my old ass out of here”. I was shocked that this employee would speak to a potential customer this way. I told him that I would not allow him to speak to me that way and I demanded an apology , which he did not give. I then ask for the owner of the location and also the phone number and the employees said they did not know who owned this location or what the phone number was. I found the number on line and called and I also found this email address to write. This is totally appalling and I will never visit this location and will tell everyone I know about the poor service at this location. We as consumers deserve better service than this. The manager should be removed. I am expecting a response to this letter.

  111. Pioneer, Tennessee Popeye chicken. My husband and I stopped here to pick up food. The food was extremely dry the chicken tenders dry , dry chicken platter meals. Food was definitely a day old and probably reheated under heating lamps. We r over the road truckers and we were on the road. After we ate this food we got sick. Food poisoning. Diarhea, upset stomach. We purchased the food at 11am. Popeye opens at 10am the food shouldn’t have been that dry or old if it was open and freshly made. Will never ever eat at a popeye’s ever again. I am appalled. Food poisoning OMG. I have copies of receipt. The good was thrown out. Huge waste of money.

  112. The Popeye’s Louisiana kitchen on East 10th street in Sioux Falls SD has now become the worst store for waiting to go to in Sioux Falls SD. Please do something about the management there, The management here does not seem to care about this AT ALL.

  113. I had the most awful experience at the restaurant in Brownsville on boca chica they messe up my order and I get a call from a Brandon telling me he’s sorry and how I can bring my receipt back and get a refund . I called today and I asked for the name. Of the person I spoke to and she dodmt want to give me her name. She just said she was the manager I told her I’m going for a refund and she started telling me off yelling at me over the phone why I did a bad survey and that I still go to their restaurant after they mess up . She said not to go anymore if I’m gonna do a bad survey I told her I will call corporate she then said it don’t matter cause it’s gonna go right back to her : she said she wants the food to show I didn’t eat it I told her we’re on a pandemic and you want me to bring food I got into my house ? She said if your gonna complain about it yes . She then started saying it for me not to go if Im gonna do w bad survey . I don’t know why I would get a call from a Brandon saying sorry then getting yelled at for going over and picking up the refund I will never go there again after I get my refund I don’t deserve to be treated like this and I will report this to channel five news

  114. You’re employees held another employee hostage refusing to let them leave till she paid back $100 because the employee accidentally took a counterfeit $100, they didn’t call the police, they held the EMPLOYEE HOSTAGE threatening to fire her if she left without paying they didn’t call the police they marked the bill as counterfeit, they held the employee hostage using her job, till she paid the money back out of her own pocket.

  115. I went for lunch at Popeyes in Bremen GA store # 13125. The lady that took my order Kiara was so rude. The last few times I have went to this Popeyes they have been so rude. I love the chicken sandwiches is the only reason I go. I expect nice service I don’t think I’m going back because I’m so tired of the rude employees every time I go. They act like it’s the end of the world when I ask for sauces.

  116. Good morning,

    Recently traveled through Shreveport and stopped at your Market street store. Had I known the outcome I would insisted on using my credit card. I was told when I got to the window to pick up I gave the young lady a $20 she gave me back $15 on a $4.32 bill. I inquired about my change and she said “we got no change” , well at that point there was a line in the drive trough so being on the road I left the restaurant. After thinking about it I thought that’s really bad customer service. If your’e going to keep $.68 at least offer me a drink or fries or something of value. To make matters worse it was probably the worst one of your chicken sandwiches I’ve had. Luke warm and greasy. Not one to complain because I do frequent Popeyes in the Fort Worth area a least once a week. Just really disappointed by the way this was done. I request a voucher for my $.68 just because I’m aggravated at this point. I do have a copy of the receipt but can’t attach in your format.

  117. I visited the store at 1125 W Kennedale Pkwy GO THEIR at least 3 times a month. Today the food extremely horrible, the $10 chicken strip box was distasteful , strips fries hard and cold THE coleslaw nasty. W hen you have a craving for something you want and then get it and you want it to hit the spot only to find out that you wasted $10 and your time I mad as ever, this has happened other time, they were out of the sweet and hot sauce also.Customer service lousyi

  118. Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 10 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow

  119. After 20 years of eating Popeyes, and on 8/4/2020 @3:40pm, I had a VERY unprofessional experience at your 3282 location, on Bellaire Blvd and Dairyashford, in Houston Texas.
    I was trying to place my order, but I didn’t hear anything through the intercom, so I drove up to the window because I didn’t want to keep the line waiting. When I got to the window, I explained that I didn’t hear anything through the intercom system, but instead of being met with a hospitable employee, I was met with a very rude individual that claimed that she’s been taking orders all day, and that she’s had no issues until me. She then said that I had to get back into the drive thru line. I’ve worked at fast-food chains in my teenage years, and all we had to do was take the order at the window, since the customer was already there. This treatment felt r….. and rude.

  120. First I would like to say I love your product . I wanted to report a store concern , don’t know if this is the complete store number 12422 top of slip was tore off address 3705 South High St. Columbus Ohio 43207 I wanted for store to open 15 min. Another 10 min. After store was to open had to pull around to window to get someone’s attention to place a order 5 people in store that I could see my money was taken and another 12 min. To get my order that’s the slowest fast food place I’ve seen NO I’m sorry for the wait or anything I will probably not return to that store again Very disappointed ! I hope this is not the normal for Popeyes ☹️☹️☹️

  121. You lied and pretended you were going to help BUT YOU closed the case number the next day and didn’t fix the missing items nor did you even have the courtesy to call me about the errors, rudeness and the no glove change. This nonsense has gone on since 7/31/20. No wonder people drive further to get KFC

  122. I arrived at Popeyes at 1030 pm, the websight said you were opened until 11, they refused to serve saying they were closed. I drove out of my way to go there.

  123. Second time got chicken on 63 both times chicken was a little rubbery it was not good I like your chicken most times but I don’t know if I will go back

  124. I I went through the drive thru at 13795 Warwick Blvd in Newport News Va I hit a pot hole now my car won’t start. My battery light and check engine light comes on.How do I put in a claim. 757-593-xxxx.

  125. I was at your store on crescent st. In Brockton ma. While going thru the drive thru and handing the clerk my money
    After a few mins the clerk held out part of my change and stated “ we dont have any quarters so. “ long pause puppy dog eyes.
    At witch point i said i still want my change.
    She sighed and went to another room.
    When she came back she was demonstrative about her displeasure.
    She then somehow found a way to give me my change.
    I attempted to inform her that she could have handled that better when she said “boy i gave you your f&@$ing change.
    You better get your ass up outa here before” as she was climbing out the window.
    This kind of behavior is something i would think your company would like to avoid.
    Tis person left me with a very low opinion of the class of human beings your company hires.
    I will relate this account to as many persons as i have reason to speak on the subject.

  126. Kim Masters from the Alpharetta Popeyes location and her team don’t know how to coordinate well or communicate well with customers. I wasn’t the only one that they weren’t giving clear directions to. I understand they get busy but the poor level of respect to customers is shown clearly through their facial expressions. she constantly laughed in front of my face and her manager I believe or who ever the young african american was that was taking orders, they kept going at a conversation involving me. Maybe if they weren’t so angry towards customers and they knew how to work together they would be able to get these orders through quicker. Instead of talking about customers and giving them nasty looks.

  127. To Whom It May Concern:

    My family and I recently visited the Popeye’s(#13223) restaurant at 2203 Moody Parkway, Moody, AL 35004 on Thursday, September 3rd. We arrived at about 5:45 p.m.

    This location is close to our home and we have visited this restaurant no less than a handful of times, however each and every one of these occasions have resulted in a negative experience making this our last visit. This restaurant is a favorite of my husbands , so needless to say when we heard there would be a location opening near our home we were very excited. This location has been open for less than a year and each visit we have experienced a lack of service, food, and cleanliness. Last night in particular we arrived around what most would consider “dinner time” and chose to eat in the restaurant. After being initially ignored for about five or so minutes we had a lady take our order. We were told that there were no chicken tenders available in regular and that we would have to wait at least eight minutes if that is what we wanted. My husband and myself could both see that there were spicy tenders available so we ordered two 3pc spicy tender combos. After another wait we were given our drinks, but still no progress was being made on our food order. While waiting I visited the restroom where there were numerous roaches on the floor as well as toilet tissue that was unusable and filthy. At this time, we had been waiting almost fifteen minutes for food and decided enough was enough as asked for a full refund of our food. The staff portrayed a large amount of incompetence and a bad attitude towards customers. The staff was argumentative and showed a severe lack of interest in the poor service they were providing. I trust that this is not the type of letters you wish to receive from your customers, but I have to note again that with this particular location we have never had a positive experience in the quality of food, level of respect as a customer or cleanliness of the restaurant.

    It would be my request that you would make the appropriate changes to your restaurant to ensure that this does not happen to other customers. As I said earlier, this establishment has been open for less than a year and I believe it will not succeed at this current rate.

  128. Hi good afternoon I’m not petty please with Popeyes In located in Langley square Hampton Virginia the staff even the manager is rude the food take too long to serve . Please you guys needed to re train them for how they approached the costumers properly. Keep clean the store as well

  129. Your location in Langley square Hampton va all your staff in there are rude even the manager and the gm as well the staff not even wear the mask or gloves. The food is burnt as well. I’m not pleased at all

  130. I went into the Popeye Louisiana on SW. Military Dr. got the eight piece chicken and bread at home they didn’t put the biscuits in it because I used a coupon and the chicken was raw and did not receive a receipt and when I called this morning she would not help me because I did not have my receipt I think this is a very low and disrespectful restaurants in business that you’re serving we the people keep you going and after this we will no longer buy from your store

  131. I just tried popeyes shrimp from lancaster. I was asked to pull to side because not ready. After 20 min had to go in. They had plenty cooked but did not have my order. After getting it home shrimp were so hard I pulled off crust. The actual shrimp were brown and cooked so hard you could not eat.
    I’m retired and only eat out once a month. Needless to say I wasted my money on popeyes this month and will never go back

  132. I bought a family meal and a chicken sandwich this afternoon around 6. I don’t have a receipt, as your worker did not offer one . We didn’t get our sandwich and all 10 of our tenders were hard ! They had been out for awhile. I have never had this problem at Popeyes. I don’t have the store # as again no receipt. Address is Bulverde Road San Antonio!

  133. The popeyes chain on Southgate dr in billings mt 59101 is the worst chain I’ve ever went to. They make you wait over 20 mins in the dru thru and you are lucky to get everything you have order and most of the time the employees are rude. Im very dissatisfied in the service ive gotten from. This place everytime I have went. I dont think I will ever buy chicken from this place again.

  134. your resturant in Belleville il. at Belleville crossing is a joke this is the last time i will ever go there sun at5;30 i was told it will be 45 min for chicken WHAT its a chicken resturant an you dont have chicken one day i went an was told we dont have a cook yet so you will have to come back later WHAT in the world my son has gotten wrong orders before I think you need to check your mgr out someone is not doing there job also when i was waiting for them to take my order 2 of the employees were behind the fence arguing an cussing up a storm i didnt appreciate that at all

  135. Think this would be more of a Complaint.
    Went to a store in Lafayette, LA (store # 5319) on September 20th 2020 at 8:37pm.
    Everything was fine until I pulled up to the window to pay for my food. My ticket total came to be $13.31 (ticket # 624) for a 5pc. Combo tender/spicy.
    But before I get to the food itself, I proceeded to pay for my order when another gentleman walked up to my car because something was missing from his order. He caught the attention of two male employees that was taking out trash and spoke to them. Then one of the gentle literally cut in-between me and the cashier who was processing my order, (like his body was in the middle of my car and the building) and started talking to them about the gentleman who was missing one of his items. Completely cutting me off.
    This was highly unprofessional and for someone I don’t know personal space is a MUST for me.
    After getting the gentleman’s item, the cashier began handing me my order piece by piece, when I had majority of it I left the window purposely leaving my drink behind, just wanting to leave.
    But when I finally got home and checked the order, im pretty sure they didn’t even remember I had a drink.
    My food itself was cold and old…and out of my 5pc Spicy tender combo, I only had three that where spicy and the others where original (yes I can tell the difference). Which meant the workers were too lazy to drop the tenders I ordered and tried to hide it in with the old tenders (which case they where ALL old), biscuit was hard as a brick, to where a little heat or butter couldn’t bring it back.
    Including that they forgot my dipping sauce as well.
    The only decent thing I had was the jalapeno pepper I got.
    It was truly a disappointment, customer service and just basic manners and common courtesy was missing. With one look you could tell they’re there for a paycheck and nothing more and I can’t and will not support business/individuals like that.
    So I will NOT be returning to this location or any location near it.
    For $13.3, I could have fried my own chicken with special spicy blend, least I know they would have All been spicy.

  136. What a joke, have an appl that don’t work, store on Lorain rd.,in Cleveland, Oh.,only selling food to family & friends, take your money then laugh. Shitty top to bottom.

  137. Hi I am really surprised i have not received a reply on my complaint about your resturant in Belleville Il I am truly sorry to know NO ONE really cares how your customers are served or I should say not served

  138. My name is joshua martz .I went inside the store at 6:17 pm..as I went inside 4 customers follow me ,after we make the line at the moment we are ready to order ,they told us ..that they are not cooking no more chicken.and we must leave…I’m sending you the picture of the location 27 flatbush av.Brooklyn,by.

  139. I went to your popeyes in boise idaho there is only 1.i was not given utensils to eat with a napkin and my receipt. The girl took a long time to return my debit card.i hope there are no fraudulent charges on my card because the boise police will know right where to go.

  140. I visited your Alpharetta Hwy location on 9/27/2020 at about 5:30 pm. I ordered the 4 piece chicken only, the total came to $7.53. I pulled up to the window, where a younger African American lady was at the window. I tried to pay with a $20 bill but she told me, in her words “I can’t let you do that because we don’t really have any change in this motherfucker”. At this point, I looked to my 13 year old daughter and asked if she had any singles. She gave me $3 since I did have $5 in singles. I asked the lady if she could change the $8. She then said, “fuck yeah”, not caring that I was a customer or the fact that I had my child in the car. She told me to pull up and that she works come out of the store, bring the food and get the money from me. She didn’t give me any change and there was no receipt in my bag, one I got home. You guys need to know that you have these type of people working and STEALING from you. I will NEVER again visit this location and the food was terrible!

  141. I picked up an order to take to my father and his friends in a muring home for them to watch the football game tonight. I found out that Popeyes has now gone to a 9 piece cut on their chicken. This might not seem like much to many people, but explaining things to these WWll vets is always trying. Love your chicken! Just a heads up, please, next time.

  142. Today I ordered 12 piece meal, comes w/ 2 lg. sides..mashed pot. for us. I buy this same meal once or twice a week because we all work…the price is 12.99 plus tax. Today I was charged $31.00 because the girl that took the order did it all wrong. She charged me for individual pieces plus 8.48 for two pot. I explained she did it wrong when she put in the order and all I got was attitude and the offer of a free apple pie. I told them to take the food back and give me my money back…but she couldn’t do that! I am outraged! If I wanted to spend $31.00 I would have gone to a restaurant. Is this the way you do business?

  143. I went into the 860 N Colony Rd Wallingford , CT location and the young lady was very rude . She kept screaming through the intercom she was the only one working and to get off her drive way because I asked for a total amount and inquired about the family feast.

  144. Today while parked in the parking lot I had the pleasure of listening to one of the employees at the Vacaville Popeyes location YELLING while on the phone. The female employee came out of the restaurant wearing an apron and her mask under her chin, she was yelling into her phone that all of her work was done and she had an appointment. She was asked to stop yelling but continued yelling. I was parked across the parking lot and should not have been able to hear her in a parked car with windows up. Decided it was best to eat somewhere else. If an employee behaves like that right outside the door of their place of employment I definitely don’t want them having any part of preparing my food.

  145. I go to your Airline store in Houston Tx quite often. I use my credit card everytime I do. They quit giving receipts for cards 6 mths ago always saying they are out of paper. I always order a 3 piece dinner. I very rarely get the meal i ask for. For instance one time they gave 2 legs and a thigh. Another time i got 3 wings. For 6 mths my meal has been given to me missing something. Tonight I had 10 fries and no bisquit or honey evrlen though I made sure to asked. I am sorry to say but i can no longer visit your store anymore. Something needs to be done here. You have quite a few customer service representatives who have no clue what that meaning is. Clean up the store and I will definitely start going there again.

  146. I just ordered inside Popeyes number 10541 located at 3525 Alta Mesa in Fort worth Texas. I ordered a sandwich and the lady that took my money prepared the sandwich. I didn’t see that she sanitize her hand: she took my money and then went back and fixed my sandwich without any gloves on. What is Popeyes doing to help prevent us getting the virus. They‘re not wearing gloves. Thanks

  147. I have been trying to settle an issue for nearly 60 days. On where I was charged twice for an on line order which caused a NSF in my account on a another transaction.

  148. Hi- I had a spicy chicken sandwich tonight at drive thru at San Lorenzo location (94580). Store #3561, at 9:15 pm

    Asked for extra sauce, extra pickles, and for sandwich to be made freshly so it can be moist and not dried out. I also got a small side of red beans/rice.

    Result: got container with the extra pickles. Got no extra sauce on sandwich. And sandwich was hardly even warm. Beans and rice were not hot at all. Where is quality control at this location?

    I had a chicken sandwich here last month and it was so dry and needed more sauce and pickles. I contacted customer service about it who supposedly shared feedback with store.

    What’s going on here?
    Want to hear back.
    Thx. Alice Ansfield
    510-501-xxxx
    [email protected] radiancemagazine. com

  149. Yes I was just at your store at Boston Street and Lynn Mass at 180 Boston Street I spent $27.07 for four pieces of breast and the rest the rest of it was wings one large potato one large coleslaw I would like somebody to give me a call back at 617-861-xxxx the time now is 5:56 Eastern standard Time

  150. I have a question. What were the whole sauced wings that were available around the summer of 2003 called, and why did they never come back? I loved them, had them EVERYDAY until they were no longer available. Will they ever come back? If not, can I buy the sauce?

  151. Hi I have been eating at popeyes the location in altoona Pennsylvania and I know someone who works there and she said they dont change the butter when there is flies in it and they do not use gloves . They also do not wear masks and there is food all over the floor in the kitchen . It’s disgusting and something needs to be done . There have been alot of people getting sick and this just isnt how a kitchen should be ran during these times whatsoever

  152. Purchased popeye chicken sandwich and became very sick hours later. My first time visiting this location will never return again. Store located at 1464 W. Airport, Houston, TX.

  153. HI
    Id like to either speak to someone from the corporate headquarters or have my complaint addressed this way. We love the crisy chicken sandwich and never have a problem with it, but tonight was different. We ordered the regular sandwich, but this was spicy. Unfortunately we were already home when this occurred. In addition, it was extremely greasy which it usuallyn isnt, as if it may have been refried or left out for awhile. We went to store #11395 on utica ave in brooklyn. The id # 3343209xxxx is the receipt or transaction number. Money is tight these days with the pandemic and to have something not be edible, is an extreme disappointment and well as an expense. Thank you for any help you can provide.

  154. I need to file a complaint on Popeyes on 2316 E 5th Street in Tyler Texas on the managers and supervisor name Mary and Ruth. they need to be replace, i have been filing a complaint with my receipts and no one has contacted me. I’ve complained to other managers their as well. my food is never right, I always have to go back and get food that wasn’t put in the bag, they substitute my food and dont tell me. all they do is say they sorry. this doesnt make any since when customers pay so much money for food and all they do is joke and play around people food, especially with the covid-19 going on.

  155. My 4 year old grandson eats popeyes everyday I think you need a new spokes person for your commercial. He called your office and said can you bring me popeyes chicken please.

  156. I would like a transfer to a different Popeyes like e 82 if possible my manager tried to make me come in on important day I had a funeral to attend and my daughter have surgery than turned around my dad got rushed to the hospital and she still tried to make me come in I called the night that he got rushed and told her I couldn’t come in I really like my job but that manager doesn’t understand that is something very serious that person is the one who keep my kids

  157. Hassled and had to get in an argument about masks.. my food was not treated very kindly after that needless to say.. I wasn’t brave enough to eat it and I’m not sure what they did.. the comments that were made I wouldn’t put anything past anyone.. I haven’t been treated fairly and I won’t go back unless I video everything which probably means I probably won’t go back.. but I do have about 4,000 people on Twitter that follow me and also I’m retired motocross racer so I can get on social media and I can express this definitely but I wanted to reach out to you guys because you’re Normandy Boulevard store in Jacksonville is not a good place it is not representing your company or your products in any kind or justified transparency or light of day.. they are giving themselves and you a bad name.. they are more worried about the mask than they are actually listening to your order or even acknowledging you.. one time before this I did get a good chicken sandwich out of this place but today I am very disappointed and I will not even take a bite of this thing I will most likely feed it to one of my animals after I rinse it off.. I’m not sure if they sabotaged me or tried to poison me but I wouldn’t put it past them because if you would have heard what they were saying or seen the look that they gave me I know for a fact that no one in their right mind would dare eat anything from them..
    My telephone number is 904-487-xxxx I’m a 53-year-old man I work very hard and I am a retired motocross racer and have lived in this area for the better half of my life and I am very disappointed that your store has been reduced to less than McDonald’s and it is a place of prejudice and racism and they are more worried about politics and masks than they are actually serving their customers with a smile.. may God bless you and please reach out and let your conscience be your guide..
    In the meantime I will never go back to Normandy Boulevard Jacksonville Florida store and I will write this same copy and paste and put it on my Twitter and on my Instagram because I want the world to see it’s not just about feelings and politics shouldn’t involve a chicken sandwich or a mask.. Jack Rein

  158. We are at Popeye’s here in Ocala on Pine the guy at the register told us pistachio was a 6 piece chicken tender and that we could split it and it comes with two sides I told him know I wanted one for each of us he gave us a three piece chicken tender a piece and two sides charged us a total of $28 when I wanted the two $10 specials which would it cost me $20 he did it the other way we talk to the manager on Judy and she’s like what I don’t make up the prices we are very unhappy with this and we will not be going back to Popeye’s again neither will our friend that was with us I feel like the manager was very unprofessional she should have helped us with us

  159. Love your chicken, but today I had a chicken sandwich and it was so salty I could not eat it. Cut down on the salt, older people have high blood pressure.

  160. I went to the popeyes restrarant Tuesday. 10/15/20. Indianapolis 38th keystone. I wanted the chicken sandwich. I previously had one on 86th street. It was very good. So I brought one on keystone. It was horrible. Not hot. Not seasoned the same.

  161. Hi my name is Sheila and I was an employee at Popeyes on Jefferson Ave in Newport News Virginia and I didn’t get my 2 checks and I had texted the general manager about them and she never replied back also I went there and they claim they can’t find them I’m so tried of playing with them that’s why I’m contacting you

  162. As long as you keep running your obnoxious ads on tv, my family & I will no longer patronize you. Who the hell talks like that or screams like that? It’s disgusting!!!

  163. Hi I went to the Popeyes restaurant located ar 12149 Jefferson Davis Hwy , Chester VA 23831 and one of the young cashiers was very rude and this isn’t the first time she has been nasty to me for no reasons. I reported it to the manager and he said he was going to deal with her. My money spends like any one else’s. The time was 7:03pm Oct. 21, 2020. Please contact me at this email address .below. Thanking you in advance

  164. My wife and I love to serve Ghost pepper wings for Saturday and Sunday football games, why did you take them away please put them on the menu.

  165. I had a job to clean the filter and the fryers.
    As I was waiting for the fryer to fill-up, I had to stand back to let others walk through the isle.
    Ms. Jackson saw me leaning back for a second while waiting for fryer to fill and decides to pull me off to the side to explain the “you can lean you can clean” rule. Understandable but I told her I was waiting for the fryer to fill. Not much else I could do. She asked me to clock out early, I explained I needed the hours she understood and let me go back to work.
    But immediately after that situation as soon as I return to fryer Marsailles CONFRONTS me yelling in my face with a schizophrenic manner. Only 2-3 centimeters from kissing me… I proceeded to push him away from me before the issue went any further.
    Ms. Jackson comes running behind me and tells me to leave the building.
    This was a set-up.
    If you wanted to fire me just say so. I wasn’t even planning on staying.
    That Popeyes location is disgusting! (105 sw 7th st, Renton, WA 98057)
    Every employee there should be fired.
    For how prime the location is there should be a new batch of employees cycled through to compete with the Dutch bro’s as the chicken sandwich sales die down.

    (check the surveillance cameras)

    Good credit means nothing when you still hold ill will. I feel like I was victimized. For my look?
    Why was I the only one fired and confrontation was started by some other schizo employee (Marsailles).
    Please investigate the employees over there to figure out whatever shady low-level business is going on.

    Due to this situation I should receive some sort of reimbursement for loss of potential hours.
    I need to pay rent and have no time for shady business.
    Please give me what I’m owed after investigating those employees.

  166. Managers in Binghamton NY are breaking child labor laws. Have school aged teens working after 10pm on school nights. My next call is to the NYS Labor board.

  167. We ate at your restaurant last Saturday and I have been sick all week long after investigating further I found out there’s been multiple complaints about your restaurants surrounding St Petersburg and you’re not addressing that there was nine complaints and the restaurant was actually shut down for a couple of days I’ve miss work I’ve been sick I’ve lost weight what are you going to do about this

  168. I went into your establishment in Gramercy, La on 10/23/2020 at approximately 4:45pm. The person behind the register said “drive through only”. I told them their door is unlocked and I could only hear mumbling from that person. I was followed by a very short male employee. When walking to the door I noticed the tape on the floor marked for social distancing. I pointed that out to the you man and he screamed at me “drive through only”. I responded by saying “ok asshole. Your establishment says drive up and dine-in on the website which I snapshot. My question is why does it say you’re open on the internet, you have plexiglass up by the register, blue tape marked on the floor for social distancing, and an unlocked door with no closed sign? Also, is it Popeye’s practice to have an employee scream at me, not due to not hearing them…I was walking out, but I questioned the tape then he literally screamed at me. With every single thing indicating dine-in with obvious covid measures in place, I feel this was rude and uncalled for. Could you please let me know if dine-in is open? It would be most appreciated. I look forward to hearing from you and hope to deal with someone that is civil. This is a small community, and everyone is complaining about it because every other food establishment is open for dining.
    Cordially,
    Victoria

  169. I have NEVER been so displeased in my life with the way i was treated and the way a situation was handled someone needs to contact me asap

  170. Not one Popeyes in Albuquerque is offering the Thanksgiving turkey being advertised on television. Can I ask why you advertise falsely?

  171. I wish to comment on a store located in Springfield, Illinois. The last two visits I got chicken sandwiches and both times they told me that Mayo was not available. It is very annoying to not have the condiments that go with your order and then you have to go get what you need at the grocery store. Just wanted to let you know that whoever is in charge of ordering these items is not keeping up with it.

  172. I am writing to complain about consistent short comings at one of your stores. I enjoy your food more then most but the store near my house consistently makes errors. The majority of the time they make mistakes. Today they gave me the wrong drink and didn’t put any sauces in the bag even though the receipt had the correct info on it. These are things that can be fixed if I am at the restaurant which I unfortunately have to do quite often. That being said I often use a delivery company and when they drop off ten food it is too late to change anything. I have not ordered from anywhere that makes as many errors as this store. The store address is 6666 Camden Blvd, Fountain CO 80817. In addition to making consistent errors on orders they often out of multiple items on the menu and they always take an inordinate amount of time on orders. I could not tell you the last time that I made a formal complaint to anyone but I wanted you to be aware because this store is wrong more often the they are right. I would think you would like to be aware of a store operating this way.

  173. The Cockeysville, MD location gets the order wrong nearly every time. Many employees are either on their phone or goofing off. Not to be racist, but the employees are very hard to understand, they don’t try at all to be comprehendable. Please get rid of the shitty employees who don’t care about their job.

  174. My name is Kyla smiles I’m contacting you guys about my pay. I was suppose to have been played on the 26th I have been given a run around a week ahead of time. My account is constantly being tampered with. My bank account information for my routing number ends in 3997. My account number ends in 1317. My email should be Sumiyahxxxxxx @gmail.com. My cell number should be 913283xxxx. I’m not giving any authorization to change anything. It should not be changed at all at no point. Can I also be contacted threw phone calls and texts. In case some happens to my email that I have changed now 4x. I habe been waiting days to be paid don’t know why I’m still waiting when everyone else has been paid. Please don’t allow anyone else to change any information threw email or calls. I would appreciate if you guys email me send a copy to my cell number given. Thanks

  175. 10.27.20

    I am not one to usually complain and I have never written a complaint like this before, but last night my husband and I went through the drive through of your Taylorsville, Utah location. We waited to pull up to the speaker to place our order, the first thing we were told was that they were out of chicken sandwiches. My husband said interesting, but ok….so I can order wings? The gal said yes, but they are cooked to order and it will take about 20 minutes. We settled on 3-piece chicken strips and jambalaya. We got to the pickup window and were handed our drinks and food. We asked for sauce for the chicken strips and were given some and pulled away from the window. Once we parked in the parking lot to eat, we found no silverware, ketchup or napkins. I tried to go into the lobby to get these items, but the lobby doors are locked because of COVID. The drive thru line was long, so we decided to go to a gas station to try to get the necessary items. The gas station didn’t have silverware. We ended up going to a local grocery store to buy silverware so that my husband could eat his jambalaya. Looking for these items took over 30 minutes. We were not headed home to eat, as we were out house hunting for the evening and had appointments for several hours. Once we were able to eat our food, not only was it cold, but my chicken strips were cold and hard. It was a very frustrating and disappointing visit to your store.

    I did call and asked to speak to a manager and I was told it would be a 3 minute wait. I then asked for the general manager’s number and as soon as the manager heard me ask for that she had time to talk to me. I explained what happened and told her I just didn’t want it to happen to anyone else that night and that if you are handing food out only through drive through she should make sure that the necessary items to eat that food should be handed out as well.

  176. I would like to know why you cant put a Popeyes Chicken in Chehalis or Centralia wa. Ideal right off I-5, none of us want to drive 30 miles +, it’s not fair, could you please consider this matter!!
    Thank you, Pat

  177. I and the family eat at popeye in New Madeira Missouri county at the TA truck stop it was the wrong thing to do it was as hard as a rock and we did not get everything we ordered and what we did get we paid 40 dollars for I will never do that again thank you every much . your friend Tommy Taylor

  178. Iv had a horrible experience with a young Lady by the name of ashley that takes orders I will not come back until something is done she has cussed me and said she will spit in my food. This is at your hickory nc location

  179. i just came home from the Popeyes near me #12563 and once again my order was wrong. I did not receive the biscuits and the red beans and rice as one of my sides was bad. It had to of sat out for days. The last time I went there they burnt my onion rings and knowingly gave them to me. I had to go all the way back to get a new order. Do you think anyone would apologize, hell no. Everytime I go something is wrong. I did call the store and they gave me a credit and the manager was very polite. My question is why is there an issue everytime I go?

  180. Popeyes Store #10524 – COMPLAINT
    The most unfriendly, unprofessional, and rude employees I have ever dealt with. The wait was over 45 minutes, my order was missing items and my tea was unsweetened. I ordered sweet tea, a 16 pc family meal with 3 lg Red Beans and Rice, a lg dirty rice and a lg mash potatoes. They left out the dirty rice and argued with me about that, argued with me that my tea was sweet, and to top it off when I got home I counted 13 pc of chicken. I was never greeted with a “hello”, a smile, NOTHING. The girls in the kitchen were cracking jokes about me being a pain in the ass. To be honest we were skeptical about eating what we got in fear of the employees may have done something to the food. We are business owners and realize employees have bad days but I promise you if one of our employees ever treated anyone especially a paying customer the way I was treated I would terminate them immediately! I almost feel like this was a racial thing because of the way they were acting. I am not one to complain but really thought this needed to be addressed!

  181. I have been to Popeyes twice this week cold chicken so on today I went ask for the two piece no fresh chicken I told them it was not fresh pulled around chicken not fresh smh mad I am I am sure the sales must be down I live in federal way Washington I will drive to to Renton before I go back to the one to the o e in federal Way

  182. I waited 45 minutes in line to order. Another 15 minutes to pull up to window to get food. I get home I’m missing a raspberry pie. I called popeye’s a female REFUSED to give her name. I told her I’m missing a pie and the pie I have was broken in half. I asked a 3rd time for her name and she HUNG up on me after writing my name down for 2 free pies tomorrow.

  183. to popeyescommunications,

    I just had the worse meal, experience, and visit of my life.

    I visited your restaurant between 8:30 p.m. and 9:00 p;.m. on Friday, October 30. I drove into the drive-thru, but saw folks coming out of the lobby and thought I would try instead of waiting in the long line. When I went in, they informed me that the lobby was only for online orders. I informed them that I would go to my car and complete the order, when I returned, the door was locked. Myself and another customer walked up at the same time, the customer assumed that I worked there until I informed him that I did not. He stated that the door was locked. I was confused because I had just walked out, not knowing that they closed their lobby at 9:00 and was not informed. So now, I had to get in a very long line and wait for all of the cars to go through, but instead, if the manager had informed me before I walked away from the counter, I would have made a decision sooner and would be at home eating this meal.

    I finally made it to the position to place an order, at that time, I informed them that I wanted a refund, they then stated that I had to request a refund online (REALLY, JUST AMAZING). I then decided to just take the order, but the order was wrong. I informed the manager (Precious), that I did not order fries, she proceeded to argue with me. It was horrible. I did not order tea, but the receipt so she stated showed sweet tea, the receipt on my phone did not show the sides or the drink, but I received unsweetened tea. The manager, Precious, I think this was her name, was rude, not cooperative, I ended up giving them back the fries and as I began to drive away, the manager called me a BITCH. OMG, I am done with Popeyes. Why did they ever bring it to this town? The popularity has gone down.

    The young man that drove up, was trying to return a large bag full of food that was incorrect. I WILL NEVER, EVER VISIT THIS RESTAURANT AGAIN.

    I am requesting a full refund and for your manager to be fired. I am sure her staff will support her claim that she didn’t state this word, but she did, and hopefully, you can pull the camera footage and hear her words.

    POPEYES has lost its reputation since being in Champaign. The workers are horrible and this manager should not be working in any store.

    PLEASE GIVE ME INFORMATION REGARDING HOW I WILL GET A FULL REFUND. My order #98. They did not offer me an itemized paper receipt and I need one. Restaurant #11548.

    Thank you

  184. i am trying to reach the corporate office forPopeyes Louisiana Chicken. I live in Suffolk Virginia the restuarant is in Portsmouth Virginia. Everytime I call, either they neverhave any whole wings or if they have wings they don’t have cole slaw. I went there Friday around 3pm and the girl said we don’t have wings today, last week I went they had wings but no cole slaw. its always something they don’t have . Aren’t they taught how to stock up and order supplies. The food looks so good on TV but it isn’t that way when you get it . I think undercover boss should go there and check it out. Please reply to let me know someone got this.

  185. POOR service! Reading the complaints I see yall absolutely don’t care!!! WORK ON YOUR CUSTOMER SERVICE ROM YOUR RUDE MANAGERS!

  186. My spicy chicken sandwich was extremely salty and the sauce on the sandwich was just everywhere. I either need it remade or a refund.

  187. Waited over an hour for my mobile order in the drive thru then told to go inside for my order. Employe or manager began yelling at customers and being aggresive. Store number is 12557

  188. A male employee at the grand bay Alabama store refused to take my husband’s order because he had on a Trump shirt. Another employee did come take the order

  189. The Popeyes located in Pleasantville, Nj has to be the most, if not the worst Popeyes I’ve been to. If you ask for an additional item off the menu they indicate that you must go through the drive through again to order that additional item. They do not let you know when you order a Family meal that you are not entitled to any sauces. You must pay for every sauce that you ask for unless you buy the family meal with tenders. Which I wouldn’t have know if i did not ask. The employees are very nasty not personable at all. They give you attitude while ordering. I believe that this Popeyes needs to have a mystery shopper so you can see the extent of their lack of respect for your food chain and your customers. Thank you for your time. Stay well.

    Best,
    Carmen

  190. I had a horrible experience at the Moline IL location. I placed an order through the drive through, paid and was asked to pull to the front, that it would take 6 minutes to make the tenders for my order. I pulled around and 10 minutes later I entered the store to get my order. Not only did they not have my order the employees treated me like I had done something wrong. I eventually just asked for my money back. They gave it to me and didn’t say a word. Not an apology or anything. I’ll never go back and I’ll tell everyone I meet how horrible the service is there.

  191. I was completely humiliated by the staff and especially management of my local popeyes for NO apparent reasons. I’ve contacted you per the advice of my attorney. Id greatly appreciate it if I could be contacted on my cell at
    270-901-xxxx.

  192. The manager Rosa always sitting down not helping the crew always outside smoking coughing all over the place without her hands protecting her mouth she is rude and races need to be fired

  193. i had odered the 9pcs chicken with 2 sides i got gravy and fries and a small coleslaw. I didnt recieve my biscuits, my coleslaw was half full and my gravy wasnt full either plus it was cold.

    i called the store i ordered for and made my complaint i was on hold for some times then the phone was passed between employees who spoke fast and unclear. After waiting in line then driving home i noticed the problems and was annoyed that no one took my complaint as a concern and couldnt even bother to step into the back where we could actually speak with out timers and the hussle and bussle going on. The only compensation i was offered was to get dressed get out my house and driveback downtown toronto go pick up the forgotten biscuits…obviously i was not pleased with this offer.

    i routinely get the family meals and feel that the whole meal should be compensated. I was at the front st location in toronto the i do still have my receipt and i’m annoyed i had to make the phone call then move on to searching for popeyes head office to submit a complaint. VERY disappointing i just wanted to eat with my family and yet i am on coputer complaining about missing food and slacking costumer service!
    popeyes #12933 106 front st east
    toronto, ON M5A1E1 4162037098

  194. I placed an online/mobile order and when I went through the drive thru to pickup my order the staff at the drive through were very rude and advised me I needed to come in to pickup the order. Upon arriving home, I found that my sides were not even in the bag with the chicken. I proceeded to call the location and advised them of the error, no apologies were made, the young lady on the phone seemed annoyed and advised me to come and pick up my sides. Very horrible customer service, the 1st time ever at this location.

  195. I am currently at Popeyes located at Lapalco and Manhattan in Harvey, LA. The line extends out onto the street. The signs indicated that the lobby was open. However, when I went to the door it was locked. I walked around to the other entrance and entered the establishment; I was told the lobby was closed due to COVID by a gentleman that identified himself as Chris the manager. Let me state, I was wearing a mask. He proceeded to state that they are short staffed so the lobby is closed. An employee stood idly by doing nothing. Yet, the lobby was closed and the line wrapped around the building out onto the street. This was dangerous and inconvenient

  196. Hi… Today 11-3-2020 @3:10 to 3:40 in Phoenix Arizona 3109 E. Indan School Rd 85016 phx az… First i was told i had to wait for 25 min for my order i was there with my Wife and 3 kids . I had spent $47.16 of my hard working money… But your employees and shift manager had bad attitude problem.. Not friendly at all … All those who where working had Tattoos in there arms and neck area not professional at all.. I personally put up the wet floor sign up because the floor was wet by the soda machine.. Someone is going to get hard.. So i told a employee if he can get someone to mop the floor … His response was (yeah hold up) this guy also had tattoos on his arms and neck area. Not friendly .. By this time we are sitting down waiting in a table..10 min past when the cashier went and told us that they where out of mash potatoes.. Keep in mind we are waiting 25 min already for are order now this… I ask for my refund at this point.. This is where it get bad and ugly … The manager those not help out for nothing … I told them just to give my money back them everyone started to get loud.. The cooks started to yell and respecting my wife and kids .. That unstable i personally work with a corporation this attitude and customer service is not tolerances.. I work from Unifirts Corporation here in Phoenix Arizona… I need you to help me out on this … @Unifirts 602-253-xxxx
    Cell 602-477-xxxx
    Please you can check the camaras on this date and time .. Even on your reviews there people said that there lots of people with tatoos and attitude problem like they just got out of jail….

  197. I have had Popeyes chicken in various places in the USA and it is really good. The red beans and rice are stellar! I have now been to Popeyes in 3 locations in Alberta, and the food it NOT as good. The chicken is very salty and the red beans and rice are not good. The beans are not chopped up, the sauce on them is thin and tastes mostly like the juice from a can of kidney beans, with some spics added. There is usually a little bit of beans in the bottom and some rather dried out white rice taking up the rest of the bowl, I am VERY disappointed! In fact I have no thrown out some because they were just not what I have come to expect.

  198. This location on lake Bradford on Tallahassee Florida as a single parent of two I am upset I was giving cold chicken 11 piece of chicken it was cold I am
    Upset no customer service also please someone contact me 850694xxxx Julian Fogle thank you

  199. I went to Popeyes Tyler, Texas drive through on 5th street to order through one of 2 drive through’s at 1 o’clock today. They were not very busy. Person comes on intercom and says rudely I will get back in a minute. 5 minutes pass. Someone drives up in other line and person says to them immediately may I help you? I drove to window and told them what happened. May I speak to a manager. Person at window says that was manager that told you that. I said never mind we’ll just go to Churches. Maybe it was because we were old Caucasian? Not sure why they didn’t want to serve us.

  200. This is not intended in a negative way because I know how difficult food service is especially in our current time of the pandemic.
    Due to our budget we are not allowed the luxury of a eating out often but occasionally want a night off and since we do not like many fast food places Popeyes was our first choice. However, this evening my husband returned with sticker shock and an incomplete order. Watching what I am eating I requested naked tenders and green beans. Unfortunately I did not realize there were multiple sides and he brought home the 8 piece at a whopping $18.99 which is absolutely obscene. He was shocked but as it was a treat didn’t want to disappoint me by not bringing them home. Had I realized they were so expensive I would never have ordered them but to add insult to the price my green beans were no where to be seen. The Popeyes is a 30 minute trip from our home therefore we do not want to make the drive again this evening delaying our dinner further.
    Again, I understand the food service is extremely busy and people are stressed and I have no interest in bashing or yelling at the poor person on the other side of the counter but it made for a disappointing evening when I was greatly looking forward to a meal out and night off from cooking. I would like to politely request a message be passed along the chain for more care to be taken when packing an order. I know many people may have the opportunity to eat out and take it for granted but I assure you we do not.
    Thank you for your time

  201. I am contacting you in reference to your PROMOTION online and television regarding the Cajun Turkeys. YOU SHOULD STOP RUNNING THIS PROMOTION!!! I went to my local Popeyes in Callahan on A1A to order my Turkey…..I was looked at as if I had two heads. None of the employees had any idea what I was talking about and to add insult to injury I was talked down to and told that I did not know what I was talking about. This was my last visit to this POPEYES. Perhaps employees should receive a little training on Customer Service

  202. I went to the Popeyes location in Joplin at 3pm on 11-5-2020. When we 1st pulled up the manager (older male) was outside smoking right by the front door where the Customers walk into. But it gets better, he not only was smoking right by the entrance doors he still had his mask on just pulled down and gloves on while he was smoking.. but wait there’s more!!! He goes back inside doesn’t change his mask or gloves and starts touching food! I will NEVER go back here again! That is the nastiest thing ever!

  203. I ordered a chicken breast and a wing, the wing was fine the breast was double-dipped and the batter was not done. This is the second and the last time I will order any thing else from this place. The Manager and the employees are rude and nasty towards the Customers. Like I said this is the last time I will order from POPEYES. EITHER CLOSE THIS PLACE DOWN OR GET RID OF YOUR CREW THAT WORKS HERE.

  204. Hi, I’ve just left from store number 9188 and store employee, Aynia S was being VERY RUDE! She was playing around with my food, gave me the WRONG order, turned the window in my face when I asked her about taking my card for payment! She is a very terrible look for the company as a whole! I am now in route to return my food to the store as I am very upset at this point. I will not be returning to this location.

  205. Went to the Popeyes on east 71st Carnegie and got yelled at because I had a coupon. Then upon honoring the coupon my side’s were thrown in the the bag unsecured an now I have to scrape my red beans n rice from the bottom of the the bag, and pick out paper bag from the food for my family to eat.

  206. Good morning, I would like to request the location of your restaurants who are advertising the Cajun Fried Turkey. I am in the Miami, FL area, no franchisee restaurants in my area are taking orders. Please advise. Thank for your cooperation.

  207. I would like to email you the pictures of the sandwiches I waited over 20 minutes for and then did not receive the proper receipt. It was absolutely disgusting

  208. I went to the Florence Alabama Popeyes and placed an order. Waited in line for 40 minutes. When I got to the drive thru window, they was dancing and not paying attention to customers. I ordered spicy chicken sandwich combo and 3 piece fingers meal. I received two 2 piece chicken meals. So when I got home and saw that it was wrong order, I called the store and talked to the manager on duty (Rebecca) and she told me that I could not bring back to the store to get correct meal. Said that they didn’t have any spicy chicken fingers. I asked how to resolve the problem and she said to hold on to the meals till the next night after I got off work and talk to day shift manager. So I called this morning and received more run around. Told her that I was going to contact you and she said go ahead and hung phone up

  209. Bought 3 chicken sandwiches to go. They was soggy, cold and looked like they been squshed. Like my mony back. When I called the store call went to mail box and was full so couldn’t leave message. We’ve had these sandwiches before and know these weren’t same quality like refund please

  210. I placed an order today, 11/07 @ 5:50. It was a mobile order. I just got out of the hospital Tuesday so I wasn’t able to get it. I sent my son to pick up the order(#29, which already showed a pending transaction for the amount $47.86), he gets to the drive thru and they tell him that the order can’t be fulfilled, they cut off ordering at a certain time, per the manager Ramona. Now if that is the case then why allow the order to go through. I am very angry with Popeyes right now. Please respond ASAP

  211. I have went to the Popeyes in Gallatin TN and they have been short on everything and have forgot some of my food I have order and then I go back and they are still out of everything I have to say they suck at keeping up with order and terrible customer service

  212. Upset with your employee who gave me ketchup instead of honey. I didn’t order fries. I ordered biscuits, chicken, coleslaw and mashed potatoes.

  213. Today I was at the 9001 S. Harlem Ave., Bridgeview, IL, 60455 and had the worst customer service ever it took 40 minutes until they took my order and another 30 minutes till I got my food. When I FINALLY got up to the cashier she asked “50
    Piece for today? why didn’t I order online?”well here’s a hint your online ordering app only allows you to order 16 pieces max and when I tried to call the phone so I could order ahead of time no one answered. I called for 20 minutes straight! When I finally got tired of waiting for my order I asked for the manager. This was his response “mam I’ve only been working 3 days here and today is my last! So I don’t know what’s going on..I don’t even think we have a phone here to take phone orders!” Meantime one of the employees keeps joking around instead of getting orders ready. And the cashier girl couldn’t run both the caShier register and complete orders. This is freakin ridiculous. I want a response from someone to all of this nonsense

  214. Just wanted to let y’all know that the popeyes in mt.pleasant texas never turns there lights on at night time. It’s been going on for over 3 months. I buy my lunch there before I go to work at nights. You ask why lights are out always different excuse. Just thought you should know probaly make more money if people knew they were open

  215. Store 15 mins away won’t answer phone. Chicken strips were just a pile of batter around threads of chicken. I would like to know how to get compensated. I have pictures to attach.

  216. I have never visited Popeyes.My son wanted to go there to get some chicken tenders. They were $26 and they were pretty much bland.I thought they would be very tasty Especially charging that much. Very disappointing.

  217. Due to Popeye’s actions in Florida with the black lives matter issues I will no longer be enjoying Popeyes in Michigan and tell all my followers about this situation and let them decide if they want to continue eating Popeyes. Very Sad

  218. I’m contacting you to report a manager at the Northport Popeyes’s her name is Shameaka Epps. She don’t do her job she just sit in the lobby or the office. She don’t know to do anything at Popeyes . She wouldn’t give my husband his last check until after 2 when we don’t have a way to come back up here to get it then she wants to say she will make him go to jail for asking about his check. She is very racist towards him always as been even when he worked there. There is no reason in this. She don’t do nothing but stay on her phone and has an attitude with all her customers. She has had an attitude many times with me and she is just not manager for the store. My opinion Northport Popeyes is losing more money then gaining it. There no reason in a manager having a problem with everyone she talks to especially me and my husband.

  219. I’m an employee and would like to know how to reach someone to file a complaint for a manager who has been verbally harassing me.

  220. Went to Popeyes today ordered the Wikid surf and turf got home all I had in my box was a little popcorn shrimp and no biscuit but I did get my side right tried calling phones been busy all day, but I did also get a chicken sandwich and a chicken sandwich was delicious I notice a lot of people in Wetumpka have been complaining about orders not being filled right and getting wrong product. I just thought this is something that y’all needed to know .

  221. I went through the drive thru at the West Central location in Wichita, KS this afternoon. I ordered a 2 piece chicken dinner. I was asked to pull into a parking stall and was told they would bring the food out to me. After waiting for 10 minutes, I tried calling. No one would answer the phone. I tried calling at least 5 times to no avail. I really didn’t know what was going on. Because of CoVid (which is why I went through the drive thru) and thinking maybe the store was being robbed? I couldn’t figure out why it was taking so long and why no one was answering the phone? I ended up calling one one the other Wichita locations l, which the gentleman was able to reach someone at the location I was at to let them know I was still waiting for my order. He said that someone would bring my order right out. I probably waiting another 5 minutes before someone came out, only to ask me what I had ordered. She said that the girl that took my order went home. I told her that I would prefer a refund…she said I would have to come into the business. I went through the drive thru so that I wouldn’t have to go in. I said just bring my food! I had to do more waiting. I know that l waited at least 40 minutes total. They did give me extra food for the wait, but no apology. I left with my blood pressure so high! I am a very patient person, but this experience was the worse!

  222. I had a bad order at popeyes and I tried emailing support and no one has gotten back to me. I’m getting a little annoyed. I probably sent the email a week or so ago.

  223. Hi, on November 9th I picked up three spicy chicken sandwiches from the Popeyes on gate city Blvd. I frequently go to this location and tonight the chicken on our sandwiches were very dry as if they were over cooked and I noticed that they were pulled from a stack of 10 or more pre made sandwiches. Please contact me at 1-336-394-xxxx,Tony

  224. Tupelo, South Gloster location. They are understaffed or have people not doing their job or both. We never get everything we order and no one cares. Please send someone in to help them. They have terrible service and lines out to the highway every time we go. We didn’t get the right order again today. The order taker would not listen. It appeared he was also cooking. They will not answer the phone to document a problem.

  225. I visited Popeyes chicken in Arlington Texas 2450 SE Green oaks Blvd on November 5,2020. I went inside to purchase a Cajun Turkey and told I had to go thru drive-thru to purchase a turkey. I got back in my vehicle and went thru drive-thru to buy the turkey and when I got to window the cashier said “If I had know you only wanted a turkey I would have sold it to you inside. I was puzzled because that’s all I asked for. When she handed me the turkey from window in plastic bag it swung down and hit my vehicle and made two small dings on my upper panel under my driver side window. I’m very upset about this because this could have been avoided if she would have sold me buy turkey inside of store. Please contact me regarding this matter.

  226. Waited for 15 minutes when doors were supposed to open at 10 am. No one ever even greeted me. It is 10:15 and doors still not open

  227. The worst Popeyes I have ever been to ! I’ve been there 4 times and every visit was a joke! I will never go back to this restaurant.

  228. I ordered at popeyes spicy chicken sandwich and instead of the chicken patty or whatever they put on the bun I got a bone in thigh on my sandwich. Luckily I didn’t bite into the sandwich because I would’ve messed my teeth up!

  229. Congratulations for standing your ground against these employees who wanted to wear BLM masks in Escambia county FL. These people need to learn they are employees that need to follow the rules.

  230. 3rd time the raytown 350 highway has messed up my order and I call and jeep getting the answer servers ill never go to another popeyes EVER AGAIN!!!

  231. I ordered 4 Tuesday specials with an large fry. I only received 2 and when I called to let them know nobody answered the phone.

  232. I went to the popeyes in fort worth Texas on Altamesa on 11/10/2020 the employee was very rude using cuss words n playing with the customer in front of me which was his some kin of his while I was waiting in line to pick up am order never once did he try to help me or greet me so I ask to speak to the manage so he still proceeded to use profanity even towards me so when the manager up I told her n she really didn’t care how her co-worker acted towards me n that’s a big problem

  233. Good morning, I am contacting you in regards to an issue that I have not had resolved in approximately 10 calls to your customer service department. While I don’t believe that is the customer service department issue but more so the store owner or general manager of the store number 12655. The gist of my issue was that I made a drive thru order on 10/18 and out of the 5 items that I ordered, two were missing, 40% of my order. Once I return to my location and opened the bag I realize the problem and I called the store immediately using the telephone number listed on my receipt. The phone number listed only goes to an answering machine that says that it can no longer except new messages and that it is not been set up. That’s the reason why I continue to call customer service and what I am finding out is that every complaint that I have made, the store manager or general manager close is the case and says that they have reached out to me and rectified the situation and they close the case. This is simply not true. I have not received one telephone call, email, or any type of communication from the store. Whoever continues to close this case is lying. I would like some sort of resolution to take place. My telephone number is 970-619-0387 and I can be reached 24 hours a day as this is my work/cell phone number.

  234. Called Popeyes on Hwy 190 Covington,La. to pre-order a turkey and was told that they do not accept orders. I was told it was first come first serve…so why is it online to order? Now I have to make a change to my entire schedule to go and try to get a turkey at the store before they are sold out.

  235. I go to popeye today on a 30 minute lunch break. I order my food told the cashier twice what I wanted and then paid. I asked if my order was correct because I seen that it wasn’t right. He said yes it was corrected. I took my food and left. I get back to work and low and behold it was wrong. So I called the veterans store in Jeffersonville In. A young lady picks up the phone I explained to her what happened. She said bring the food back right then and there. But I told her I was at work and couldn’t leave so she just hung the phone up on me. Needless to say I will never return there anymore. They need more training and people skills. My name is Denise Gibson. 411 Evergreen CT. Clarksville Indiana. Denisegxxxx @gmail.com.

  236. How you have to just a corporate office yet I started at Popeye Monday before last and it was up or deal of their that’s given to the point where I don’t want to go back either been around gun I can help people with guns not have been around people shooting guns at my brother got killed by one and I got almost shot in the air by 1 so I had an incident that happened at Monday were show me in and messed up on his order he got mad well we came back in the manager said he’ll give him you know that we place the order I’ll give him his money back he said no he didn’t want either one he said he wanted some coupons well he told him that they don’t have coupons and he said well he had a license to carry a gun and he’s going to go home and he’s going to get his stuff and come back well he went home and he got the stuff and came back and first of all the lobby supposed to be locked because they’re taking orders on the outside so therefore I tried to explain to that one dude about it and call yourself a manager because the one that was on our team he was drunk now I know why he didn’t want to call the police and I said told him you should have called the police call the police because you’re putting everybody else life in jeopardy he going to tell me I ain’t worried about it next time I see him I’m just going to kick his ass well I’m not what I was going to die I want to pick up where he was going to do it or not it wasn’t the point the principal was he came back like you said he was going to do and then when I tell them about it or say Hey Google tell me I’m lying or want yelling at him and I’ll try to explain to him I was born there for one of their I’m not yelling he’s very rude he’s very disrespectful he don’t own a Popeye’s and when I asked him the trash me to the one on my way cuz I used to work there years ago I never had a problem should I get to this one in Altoona that s*** happens and I never had a problem and then he wants to keep hanging up the phone you want to keep / talkin me instead of listening to me because at that time I was an employee I never quit a job on this first day for no reason so since I didn’t want to listen I said I’ll go to corporate because I could get my attorney involved he talked about what he looked at the camera do they look at the camera cuz if it did it would have showed you I have no reason to lie I was looking forward to working to get out of the house due to this pandemic but I’m not going to work in those circumstances and I don’t have to but you’re not going to sit up here and make me seem like I’m a liar you wasn’t even there I was there well thank you very much and my name is Linda Dudley

  237. I would like to know why the popeyes in Texas city, Texas is still no open to sit down and eat? Texas restaurants are at 75% capacity and Popeyes still won’t let more than 5 people in their store at a time. Also, they won’t even let their customers sit down in the chairs JUST while they wait for their food. And they aren’t the fastest popeyes. What is wrong with someone sitting down while waiting for their food?!! And if restaurants are at 75% capacity now, why are they still at NO capacity and only letting LITERALLY 5 people in the store at a time.

  238. 2nd time I’ve been there got wrong order also no coke so ordered ice tea tasted old and was just sugar and water. Asked for Cora ice didn’t put any in. Asked for a side of ice and it literally stuck and was milky in color so it’s pretty obvious it hasn’t been cleaned. Bad service.

  239. Me and my husband went to your newly opened Popeye restaurant drive through today Veterans Day and no one said “hold on”!or “be right with you” nothing! They said nothing and I thought that was so rude and unprofessional especially you just opened this place of business. We live in Byron, Georgia and was so happy to see Popeye Restaurant come to this small city. Byron is growing and I’d like to see Popeye flourish with it. But it won’t at the rate we experienced today. Customer service needs to be number one. Train your employees please and put some mature experienced folks in your establishment. You have competition like ChicFila, Zaxby, McDonald, Burger King and more! I’m praying you take heed and listen. I’m retired and don’t plan on going back to work! Just trying to let you know about this situation that happened today. Be blessed!

  240. Hello I am an employee at Popeye’s in Ocean springs Ms and my GM IS LaDonna Gines. I have been having issues for a while on my job with other co workers and I have gone down the chains of command and I still haven’t seen any improvement with my complaints but anytime anything goes wrong I’m getting wrote up or suspended but while others get away with everything and I need corporate involved due to discrimination and allowing bullying at the job site and allowing co-workers to post on social media about me and it was on company time when the Lead supervisor post my full government name and talked badly about me it was taken down but not before I seen it and took it directly to my General Manager and nothing was done when I have given more than two weeks to correct the issue I need help my job is very important to me and I depend on it to pay my bills but I am still being harassed and the Lead supervisor is still walking around when she should be demoted and put back into a regular crew shirt and suspended for her actions as well what do I do at this point concerned employee

  241. Hello I’d like to bring something to your attention, my son visited one of your stores in Antioch CA on lone tree way and the service wasn’t steller and my son was securely harassed by your employee in the drive through, but that’s not why I’m writing I’m writing because after waiting over 40min in line your cashier didn’t except his survey coupon for a 2 piece chicken and a biscuit when you buy a large drink because she said that the number was too long 11 digits that they’re numbers are only 5 digits long and so I took another survey to complain and low and behold the code was exactly 11 digits as before, but the numbers were different of course. So I spoke w the manager Yvonne who said she’d call me back and never did. I’m appalled at the lack of courtesy and professionalism of this caliber from any well-known establishment. Please let me know what you consider or I’ll decline this transaction with my bank as fraud because he’s mentally disabled and did not know better.
    Sincerely, Mrs Ramona Butler

  242. Hi, I purchased some food from the drive thru today, but i didn’t receive my chicken sandwich. I keep calling the restaurants number and the voicemail is full, so i can’t reach anyone. Please help with my refund or getting my sandwich. Thanks

  243. That’s what it was I rolled over to Popeyes in Mays landing next to Walmart after waiting 30 minutes I finally got to the speaker and I very nicely said hello I did not get a hello back I proceeded to ask about the chicken sandwich could I please have just one and I said do you still have the box that has 11 pieces? She said ma’am let’s get back to the chicken with a very nasty attitude what do you want do you want the chicken or not still with a very nasty attitude I said yes I would like to check in please with a even worse attitude she asked me if I wanted it spicy or mild I said mild I proceeded to ask again about the chicken in the box 11 pieces she said man you’re not listening to me let’s stay with the chicken still with a very nasty attitude do you want the combo I said yes my daughter was very upset because of the way she was treating me I am a very nice person I say yes ma’am no ma’am thank you ma’am that’s just the type of person I am I proceeded to tell my daughter you don’t need to get out the car and go over there she may have had a really f***** up day somebody must have f***** up her day really bad and that’s why she’s mistreating me so I’m just going to let it slide and just assume that she had a really f***** up day before all of this happened that I have pulled up I hear her in the speaker telling the other associates I just came in the line is around the corner I really do hope there’s no more lines since she was saying it on the speaker I said oh yes there’s a very very long line out here and I was smiling and I chuckled I was being friendly I’m assuming she didn’t like that so that’s when her attitude came in after I had ordered the chicken sandwich I asked for the 11 pieces no one answered I said hello are you still there no answer I told my daughter I guess I have to drive up when I drove up a gentleman was at the window and the young lady was behind him with a very nasty attitude I was trying to not pay her no mind I really didn’t even make eye contact but I know she was right behind him the gentleman asked me if I had placed my order I said yes I did but no one answered I guess she was still pissed off and thought I was going to just drive away the gentleman asked me may I take your order ma’am I said yes may I please have a chicken sandwich combo and a box of chicken 11 pieces mild please I asked the gentleman why are you I asked the gentleman why are you asking me for my order it has to be in the system she was taking it he said no ma’am there’s nothing here I said oh I guess she erased my order so I proceeded to place my order again all the time the gentleman was very kind smiling but she was standing next to him eyeballing me probably just waiting for me to say something else so she can jump down my throat because her body language was giving that expression my other daughter was on the phone with me and heard everything and said I’m going to have to go over there I said no you stay in your house and my other daughter stay buckled up people have bad days for whatever reason we don’t know what she just went through maybe somebody really pissed her off and she’s taking it out on me I just want my food I proceeded to wait for my food while the lady was still eyeballing me never left the window area but never help the young man with my order I also forgot to mention that while I was telling my daughter not to unbuckle her seatbelt because she must have had a really f***** up day she turned around and said are you talking to me I said no I’m not talking to you I am telling my daughter to let it go because you must have had a really really f***** up day to be so nasty on the intercom and you don’t even know me especially when I still haven’t lost it with you I’m trying to keep my composure because I will not lower myself to your standards maybe if you had a bad day you should have stayed home. I have to say that maybe in another time I would have just drove away but I had been shopping all day and I left without any breakfast so I was really hungry and I did not want to miss out on something to eat just because an associate at Popeyes was having a bad day. I do not wish for this young lady to get fired this is not my intention but I do believe me being a manager myself for many years that she needs retraining. She needs an evaluation after retraining to make sure that she is ready to deal with customers. I could have understood if when I pulled up I was disrespectful in any kind of way for her to be disrespectful to me and my daughter and the fact that she erased and proceeded to walk away from the register was very unprofessional. I would appreciate it if you could speak with the young lady and let her know that is not the way you treat customers I believe because I work in retail myself sometimes some customers are difficult but that was not even the case with me I am the type of person that I call everyone sweetheart my love thank you very much have a wonderful day and please stay safe. The young lady needs retraining and definitely afterwards and evaluation. I believe everyone should have second chances we don’t live in a perfect world no one’s perfect but I guarantee you that if she would have spoken like that to a customer that had a short fuse that would not have went well for her today. I also want to say that I drive two towns to eat Popeyes Chicken from Mays landing I love your chicken and I would like to continue to go there. If something like this would have happened in my watch I would have went to the window apologize for the young lady and gave the customer the food for free. Don’t get me wrong I did not want free food I’m just saying me as a manager I would have taken care of it so the customer would have walked away happy and I would not have lost a customer and then I would have taken the young lady to the office and had spoken to her and give her a first warning. And put her back in retraining. I apologize for any inconvenience I really do hope that someone calls Popeyes in Mays landing and figure out what they’re going to do with this young lady so it never happens again. I thank you for your attention on this matter have a wonderful night God bless and stay safe.

  244. Good morning, my name is Robert Neal and I live in Chicago. I wanted to bring a situation to the management attention at Popeyes. Last night November 11th on my way home from work I wanted to pick up dinner for the family. I went through the drive-through window. There was one car in front of me. I stood in line for over 20 minutes waiting for my order to be taken. Once it was my turn to order, I placed an order for five chicken sandwich meals. The girl at the window said that it would take well over 30 minutes to have the order ready which I found quite surprising Since it was still during the dinner rush hour. Once I got to the window in to pay for my order, I once again asked her about the wait time for my order. The young lady went on to say that the chicken sandwiches have not even been put in the fryer yet and I cannot guarantee a time that they will be ready. I asked to speak with a manager to confirm how long it would take to get my order. The young lady said that she has no idea where her manager is and has no idea what time she will return. Needless to say I left your store without dinner for my family that evening. As you can imagine, I will never be visiting that location ever again with customer service as well as, the lack of customer service. The location I am referring is at 5050 S. Cicero Avenue near Midway airport. Lastly, once I returned home I tried to call the location to once again speak with a manager to voice my experience. But to no avail, no one answered in the 3+ hours that I tried calling.

  245. I ordered the 11 piece family pack paid 24.83 and I got all dark meat chicken and they did not give me my red beans that was today Nov 12 2020

  246. The Popeyes in St Charles, MO 63301 is horrible. I’ve been told on several occasions they were closed. Both times I visited there my order was messed up. The second time O had company it was disheartening.

  247. I went to the Popeyes restaurant in New Albany andhad a bad experience the young lady quite at that Popeye was rude avery disrespectful to us as we ordered our foods and told us to get out of her drive thru….I am dis please with that stores service ..

  248. Today I went to Popeye’s in McComb Ms. I waited several minutes for someone to take my order and they didn’t I walked out instead. I’m to because Popeye’s have always been one my favorites places you eat since I was a kid. And to get this kind of service is not acceptable.

  249. Well I sunt my wife to Popeyes to get 6 twisted shrimp combos all were hard cool and crunchy she got home and our food was not worth eating so I write y’all to tell y’all it was round 2:30 today can I get a coupon or something cause I love Popeyes and couldn’t believe what I bought today

  250. I went to a popeyes in Weslaco Texas today at 9:50pm. They got my order wrong asked for $5 more gave me no receipt and asked for the food back knowing there is corona everywhere. The manager didn’t even answer my question as to why he needs the food back because of the corona. They made the error! I would hate to get the media involved. This is outrageous.

  251. Bigotry goes both ways. Popeyes has blatant bigotry issues in their 2010 Wharton St. Pittsburgh PA location. While door dash people and customers who are white wait around for literally two hours 11-12-2020 1:30-3:30pm a black door dash delivery guy goes right up and picks up his order. Customers and delivery people who were black came in and out quickly while the predominantly white delivery people waited two hours or more. Black people could go up to the counter while white people were told to stand in line. The employees speak to customers who are trying to make a living and who after an hour and a half, are inquiring about their food pickup by the girl behind the counter saying “oh somebody had better get me I am going to blow up if he doesn’t stop asking”. All the man did was say, “excuse me” and was ignored then the customer said, “don’t ignore me”. Then the manager was called and supported the abusive behavior of the employee and called the customers employer Grub Hub to have him banned.

  252. I originally complained about my order 9/14/2020 and began following up at least every 2 weeks. Today when I called I was informed there is a third party company who handle complaints and there is not a check and balance to ensure stores are following up. So it make sense why the store manager has not reached out; he/she know there will not be any repercussion if no contact to customer is made. I had horrible customer service in the drive thru and horrible follow up regarding my experience. This is not about refund for my meal at this point, truly the principle of the issue. I would like to know is this the way Popeyes handle all complaints?

  253. The new popeyes in covington on 278 should be closed. I’ve been by 4 times since opened never had chicken sandwich or never have chicken without waiting 15 mins. I won’t go back. Chick fila never out of chicken. Get new manager or shut it down. It’s a disappointment to the city.

  254. The new popeyes in covington on 278 should be closed. I’ve been by 4 times since opened never had chicken sandwich or never have chicken without waiting 15 mins. I won’t go back. Chick fila never out of chicken. Get new manager or shut it down. It’s a disappointment to the city.

  255. Good afternoon, I’m writing about a very unpleasant experience i had today at one of your location, 448 West Main Street Stamford CT 06902 11/13/2020 around 2pm. Let me start by saying I have been a customer to this location for 2 1/2 yrs, which I have not always recieved the best service {wrong orders, long waits, no folks & napkins, park in the lot and have my missing items brough to me} but not the worst either until today. I went through the drve through as usual, waiting on the line at least 20 mins, once I arrived to the point where I can give my order, I spoke with Natalie who asked me for my order 2 times. After repeating it to her 3 times, she asked that I hold, than a very aggressive person by the name of Tanity {I’m not sure if she gave me her correct name} spoke to me aggressively, yelling saying “you want two breast and what else” I explained that is not my order, she started yelling with an attitude asking what do I want? I asked are you Natalie, the person that took my order, she said NO! {very aggersively}
    I than said well being that I placed my order with someone else and now you are asking what is my order which was not correct, let me start over to give you my order so that is correct, she than gets off the box and Natalie returns. I finalized my order with Natalie and waited another 10 mins or more to be able to reach the window to pay and receive my order.
    Once I arrived to the window, I asked the young lady was she Natalie who took my order, she said no she was Tanity. I tried to explain to Tanity that she cannot be rude , aggressive or disrespectful to customers and especially when she is getting customers orders incorrect , confusion when jumping in the middle of her coworkers orders which causes customers to leave with incorrect orders, she turned her back to me and yells out have good day. I had to ask her for my reciept, she than hands it to me while I’m talking to her and say have a great day and walked away. Natalie came to the window and stated who she was and apologize for the confusion with my order.
    Tanity {if that is her correct name} is very rude, disrespectful and unprofessional . I felt a great need to bring this matter to your attention, I’m sure this is not the type of representation you want for your establishment. I’m not sure if customer service training is needed or she just may not be a good fit for your establishment. That is left for you to decide.

  256. Popeyes in my neighborhood has taken the phones off the hook. hours & hours with no answer. 2343 Utica Avenue 718 338 xxxx Brooklyn NY 11234

  257. Hi i live in valhalla, new york and im trying to find a nearby popeyes that is participating in the cajun fried turkey for thanksgiving program. Can you help me??

  258. I went to your Popeyes Chicken store on Old Milton Parkway in Alpharetta Georgia at 10:15 p.m. and was told they were closed meanwhile says open to 11

  259. Went in to the Popeyes in Pittsburgh on the southside of town it was the worst service ever my food was over cook very dry nasty the employees was rude sing and rapping while taking orders just a bad place to go

  260. To whom it may concern:
    I like nothing but chicken wings and up until the other day I would order 16 piece spicy chicken wings family meal for years never had a problem till the other day. I was told I cannot do that anymore and if I wanted all wings I would have to pay for each individual wing. Is corporate so greedy for more money (rhetorical question) that you say to hell with the consumer. This has caused me and family and many of my associates to no longer support Popeyes any more

  261. Store 901 in Bradenton Florida. You advertize free chicken sandwich with 10 dollar purchase but this store doesn’t honor it. Why? Also the survey on the receipt from that store isn’t valid either. The only one in Bradenton and can’t get any of the perks???

  262. I went through the drive thru at Popeyes, 3317 Bardstown Rd, Louisville,KY. The employee taking the orders outside had mask below his nose. This is unacceptable with covid cases being so high in KY. We have a Chicken Fil A across the street from Popeyes and I
    gave my business to them. Every employee well masked and no contact. I’m sure I am not the only one that is doing this.

  263. I ordered a 4 piece.Chicken denner. And I got a sharp and chicken meal.And they gave me red beans and rice. And I wonted green beans. And that was at the Tillman’s corner store. There all ways playing up there. Here’s my Phone number (251) 767-xxxx. And my name is clara Eubanks. Thank you very much.

  264. When will your company put a restraunt in Santa Fe NM? We have a Churches and Colonel Sanders, both are very bad, but; only game in town, so being said are there any plans for a restraunt in Santa Fe NM

  265. Your location in Grandview Mo is very unprofessional and rude. The light is out on the menu you board, as I was placing my order with a young woman a young man kept butting in on the speaker he was very inpatient and rude. When i got to the window to pay i asked if the gentleman butting in on the speaker was a manager she was rude and said yes. I explained to the young lady the light is out on the menu board and hard to see ( because it dark outside) I was polite and informative. The young lady took my debit card shut the window and began to mock me shaking her head and pointing the gentleman posing as the manager then looked at me and started laughing. His appearance was dirty, he was not wearing a hat or a hair net. I honestly don’t know how the location is still open. I drive out of my way to avoid visiting that store because the staff has always been nasty and rude, if they are not being rude they are telling customers they are out of chicken at 9pm and closing up early.

  266. Springfield Missouri the Popeyes on the northside messed up my order didn’t give me a refund or to make my order right. I believe they was high they eyes was red and low also a worker was outside smoking and yelling kept looking at me I bet they are selling drugs there I love Popeyes but this was wrong and what they doin there isn’t right.

  267. No complaints from me. I had both the classic & spicy chicken sandwich recently, it was great. Yesterday I had Wendy’s sandwich it was awful, no comparison. Popeye’s wins hands down

  268. Im not sure who came up with or hired the actor in the Popeyes commercial…”soft fluffy bun” Dumbest commercial in history and worst actor. Id rather die than watch that commercial again.

  269. Gone to the popeyes located at
    468 Killian Rd columbia sc 29229 for the last 3 days and they are not selling the classic/spicy chicken sandwich and saying out of apple pies. This is ridiculous as customers are driving back each day trying to get men items that aren’t being offered. I would be paying for 3 combo chicken sandwich meals and 3 apple pies every time. Yall are loosing money as well. This location needs to be looked into. 704 516 xxxx

  270. Didn’t know Popeye’s is in the habit of ripping off customers. I visited your restaurant for the second time today and was over charged and the employee kept my receipt
    Didn’t know that your wicked shrimp cost 14.07 for a 5.00 advertised deal. I didn’t realize this until after the fact. It’s too bad. You lost me as a customer and will not recommend Popeye’s to anyone because of this grievous experience. All this after I just conducted an honest survey just before revisited your restaurant on
    Tropicana/ Maryland Parkway in las Vegas NV

  271. Store in Joplin, Missouri
    Sunday. Close early @ 6:10 pm. No outside lights on but they come to window. Ordered 2 reg chicken sandwiches and fries.
    Get home and my neighbors fries and mine are all dumped in one box.
    Sandwiches so hot (spicy) we couldn’t eat them. Looked like both bun halves were painted with Tabasco and it was thick.
    Second time they’ve done this or screwed up order

  272. I would love to know why they’re only do me counter orders through the drive-thru the Madison Wisconsin location. Big sign on the door we do not take walk up orders and a 40-minute plus wait at the drive-thru

  273. Please stop running that commercial with the old Black man squealing like a pig after tasting the sandwich. That’s disturbing and systemic racxxx.

  274. I had visited a popeyes location in Fall River Ma recently and had noticed that while you are able to dine in the establishment , for some reason the restrooms are unavailable due to Covid 19. I am aware as im sure you are this is a serious pandemic , however it makes no sense to be able to dine inside and no bathroom is available for customers to use there fore i have chosen to eat in establishments whom cater to there guest .

  275. I recently quite a job i working to work popeyes and when i was being interviewed she told me they need people and people who will stay the general manager knew i was a worker and wanted to work once i got hired they started messing wit my hours telling me not to come in and making me take weeks off and work on the weekend which is ridiculous this at the location on airline and grove st manager name Yvette Mercadel she is wrong now I’m out of a job completely

  276. 11/16/2020 went thru the drive thru @ Popeye’s 10122 in Jackson Tennessee @ 4:44pm. My order was a large Cole slaw only. When I got to the window I waited & watched 4 Large drinks be prepared start to finish, before anyone opened the window to take my payment. The drive thru was backed up around the building & to the street. All employees having a good time chatting. I got my order handed to me along with my credit card & both the merchant & customer receipt in one hand. No thank you etc. I called to talk to a manager ( do not think it was a mgr from how the conversation went) , was told to just throw away the merchant copy. This visit lacked any customer service at all. There is a lot of competition that treats me as a valued customer so some skills at this location need improvement.

  277. Last Friday I placed what for me was a large order; approximately $90.00 with the Hanover Park Illinois store. While I hesitate to complain my disappointment with food and the service has compelled me to do so. The food was for the most part was inedible. The chicken was under cooked, the fries were soggy, the shrimp were hard as rocks, even the biscuits tasted stale. I tried to contact the store but there was no answer and I tried multiple time. I ended throwing everything out and ordered a meal from KFC (which was pretty good). I’m very disappointed with this entire experience. Moving forward I doubt if I will be a future customer.

  278. Popeyes President is Sami Siddiqui (and I am sure you can figure out the email from there)….much better contact than Jose Cil.

  279. Hello
    This past Saturday. 11/14/2020 aound 5PM I entered your location at Ford & Monument Roads, Philadelphia PA 19131- myself as well as our 250 apt. complex frequent this new location. I have your application which i find very useful & complimentary. Not the first time but the application was malfunctioning. I asked for the supervisor who would only give me his first name “Will”. He was incredibly nasty, snapped at me and told me whatever was going on on the application was none of his business. He yelled and humiliated me for wanted basic customer servce. We’re mostly seniors in this area and have had quite a few issues with the service in this new location. Why????

  280. On 16 November 20. I went to your restaurant located here in Colorado Spring, Co. I have always loved Popeye’s. But, on this occasion I ordered one of you classic chicken sandwich, I was told by your employee, the chicken sandwiches were out because all of them were for Grub Hub. Since I couldn’t get the sandwich. I ordered a three piece combo meal. Once I got it home. I found it was overcooked. Now as a customer I felt I should have been able to have one. But not. Plus I felt as if I was a bother. As I statement I have love Popeye’s and in the past never had an issues. Thanks for listening .

  281. I tried to order from the App tonight. After I entered my choices, I got a message that this Popeye’s did not have everything in my order. So I cancelled the order but that didn’t work because the food I was trying to order came to my house anyway. I called the restaurant when I got a text saying the food was in the way. The person who answered could not help me. In the meantime I had ordered from another restaurant. So I ended up getting two deliveries. The one from Popeyes’s was for a classic chicken sandwich and 14 shrimp with fries.

  282. Received wrong order at north Aurora il drive thru, no one answers the phone, cannot drive back as I have to be at 1 pm meeting. Phone continuously rings. Very disappointed.

  283. It’s approximately 6:10 p.m. Toledo time and at 5:45 p.m. today I waited a half an hour through the long line, got to the window was told there was a sign out to pay cash and if there was you cannot see it at night time senior citizens do not as a rule of thumb carry cash during holiday time, I went inside to talk to the manager to no avail, still try to get my mail which was about $18.67 I believe. Kindly help me

  284. I ordered a 11 piece box and an order of 8 spicy tenders. I received an 11 piece box a side of Cajun rice, side of mashed potatoes, box of fries, and a box of biscuits. I tried calling numerous times with no answer. I tried the next day with same result. Left a message on the stores website to contact me. Still haven’t heard anything this was on 11/12/20.

  285. Shame on you! My daughter order a surf and turf and wasn’t given the shrimp in her order. Your company said they would refund her money and all you give her is a $1.41 credit! Plus the store she got it from In Melrose Park IL. The female manager was rude and not helpful. With all your money you people make and the best you could do is $1.41 SHAME ON YOU!

  286. I purchased a family meal of 16 piece, additional 6 biscuit for $3.99 and special request of wings and drum stick mild and rest of the chicken spicy. I spen $47.00 and some change. On 11/18/20 in the evening time..drive through.
    I did not get my 6 additional biscuit and leg and wings were not mild for my children. You can’t get a hold of anyone when you call.

  287. I ordered a14 piece order and 4 of the pieces were wings which is approximately 25% of the order. I was expecting maybe 2 but not 4

  288. Hello, my name is Chelsey Meyers. I have worked for Popeyes Chicken in Altoona Iowa fora little over a year and never to this day have received my W-2s for I believe 2018 and 2019. I’ve went to the store numerous times to speak to the Regional Manager and got answers like you need to contact the previous RGM., We do not have any records of you working here, and I don’t have time right now to help you. All I get is a run around. Everyone is receiving stimulus check’s and I can’t receive shit because I can’t file my taxes . Please help me resolve this matter.

  289. I recently had two visits to the Norwich, CT location. Both days there were no cars in front of me and I was able to order promptly. However, I had to pull over and wait 15 minutes for food. Both times I was told to pull up and wait for my food to be brought out. Both times it was brought out by the same staff member who took my order. I wonder if that staff member was also cooking my food considering how long the wait was. I can’t imagine what is possibly taking so long inside. Either there is a staffing issue or no productivity inside. I would not be upset if I had to wait if there were lots of customers. But there was no one in front of me! The dining room is not open in this location, so there was no one waiting inside either.. However, the first date I visited your store I saw 3 staff members sitting inside having lunch together. unacceptable. Your food is good, but the service at this location is awful! Kuddos to the one man doing the best he can running around from the parking lot to the drivethru, but this is not how fast food work. I’d like a response to my complaint.

  290. The beans and rice recipe has changed alot at all the Lincoln, NE locations. Folks are not at all happy. Can you tell us why the recipe was changed??

  291. I have a Special Guest Voucher Incident ID 56D8ZV for $5.00 for a very bad incident I had at your Popeye’s store in Atmore, AL. Please extend this voucher until 12/31/2020. With the Hurricane season I have not had the opportunity to go back down there.

    Thank you,
    A.C. Nunn

  292. I have been told you have discontinued onion rings at your stores. Why? Why? They have been our fav since their inception

  293. I’m at the Popeyes at 16900 Meyers Rd
    Detroit, MI 48235 location and there are 2 men outside smoking and picking up things on the ground. Then went right back in to work, they aren’t washing their hands, wearing clean gloves and wearing the same apron outside that they are cooking with. Please come out and do an inspection I love Popeyes but not if they aren’t going to be clean!

  294. If Popeyes are not reading, nor responding here, what good does it to COMPLAIN. THE ORIGINAL INVENTOR/OWNER AL COPELAND MUST BE ROLLING OVER IN HIS GRAVE. I HAVE BEEN EATING AT POPEYES IN METAIRIE LA AND NEW ORLEANS SINCE ITS INCEPTION. MOST OF THE TIME YOU CAN ON YOUR ORDER BEING CORRECT AND FOOD ACCEPTABLE. BUT NOT OF LATE. GOT AN ORDER AT WILLIAM AND WEST ESPLANADE. THE BREASTS LOOKED LIKE THEY WERE CUT IN HALF, TASTED RE-FRIED, SO HARD. COULD NOT EAT IT. SAME FOR THE BISCUITS. THANK GOODNESS MY HUSBAND HAD SURPRISED ME AND STOPPED BC ISAID I LOVE CANES FRIES.. I ATE CANES FRIES AND THEIR BREAD FOR DINNER. WE DID CALL CORPORATE TO COMPLAIN. HE HAD STOPPED AT ANOTHER LOCATION ON VETERANS Blvd BY CLEARVIEW PARKWAY. .. BUT WAITED 25 MINUTES IN LINE, SPEAKER WAS NOT WORKING. THEN THEY DID NOT WANT TO TAKE HIS ORDER. SO, HE WENT TO THE ABOVE MENTIONED POPEYES WHICH WE AVOID DUE TO VERY NEGATIVE HEALTH AND SAFETY ISSUES MENTIONED ON A NEIGHBORHOOD APP.
    GETTING CHICKEN ELSEWHERE TONIGHT- ALWAYS DEPENDABLE FOOD AND SERVICE AT WILLIAMS SEAFOOD ON WILLIAMS BLVD NEAR VINTAGE.

  295. I live in Smyrna Tennessee and I think that your Popeyes chicken on a non-springs and it’s horribly always not enough employees not enough chicken and you always have to wait for your food you always have to order and pull over and park and wait it’s just very frustrating I love your chicken but that’s frustrating to me

  296. We stopped by Popeyes at TA MT Vernon Mt Vernon, IL. There was a Severe warning going off on phone. COVID-19 was a tier 3 mitigation and what needed to be done. There was no indoor seating on any surrounding restrictions. We needed has as well so stopped. Employees were not wearing masks. The cook had no mask or gloves and he is breath and touching the food. This is not acceptable especially when the country is in a pandemic. I would expect this behavior to be addressed.

  297. I recently ordered take out and 2 apple pies was not in my bag which I paid for and ha e my receipt from store 11185 in Hartford ct

  298. Just left Popeyes on Camp Creek Parkway in East Point, GA. At least 5 of the employees that were seen from the drive thru failed to wear their masks appropriately. The masks were either worn below their noses or below the chin. One of the associates, possibly a manager (green shirt) did not have a mask on at all. It is very concerning that COVID rules are not being followed at your establishment.

  299. try to order online and the app to pickup, the popeyes at 1671 capitol ave is greyed out and wont let me place an order for pickup. the other popeyes further from my house work. I called the store and they said we don’t take orders over the phone. Totally Wrong. I’m going to order KFC. I dont want to stand in a long line with Covid-19 and Dont answer the phone if you dont take phone orders. Ridiculous. I have found the site being down at least once a month. We should be able to phone order when it is not working.

  300. I HOPE EVERYTHING IS WELL WITH YOU & YOUR FAMILY… WHERE TO BUY FRIED TURKEYS? IVE BEEN TO NUMEROUS STORES & NO ONE COULD TELL WHERE TO PURCHASE THEM FROM. I’VE ALL SO TRIED ON-LINE, BUT NOTHING ASWELL. PLEASE OFFER WHERE TO BUY THEM FROM. THANKS & HAVE A GREAT DAY.

  301. Hello, my name is deandre I’m 17 years old I was wondering can I be a part of your organization you can give me any position I’m good with that thank you so much I feel like I would be a good addition to this team

  302. They charged me for mixed chicken and gave me all dark and won’t answer the phone I already had to wait 45 minutes to get my food

  303. This is ridiculous how long the wait is in the Drive in McKinney TX 121 location. The wait is long at the Frisco, TX location as well and they sell out of food fast which leads to people going to the location in McKinney. This is very unacceptable.

  304. Why is shrimp on the the menu, but only available on Fridays? Why when I go to order the surf and turf am I told the fryers are turned off and what is left is what is available at 9:30pm when you are open until 10pm?

  305. Hi- first off, we love Popeyes. Tonight I ordered delivery because my back is injured, it arrived 15-30 min later than quoted and a 6 piece tenders meal was missing- the Cajun fries were missing- all 6 sauces ordered missing- my 2 piece meal was incorrect- even the prep “spicy” was made “mild”. I spent $50 for basically a sandwich and 2 drinks and 2 sides as the new shrimp (we were excited about) were burnt and we have no sauces. I can provide receipts and pics, if needed. As a lover of Popeyes, and a restaurant manager of 16 years, I hope you will make this horrible experience turn around for us loyal customers.

  306. Hey goodmorning I was wondering do you guys do registration codes for employees at popeyes if they wanted to check their pay stubs or whatever on ADP

  307. To Whom It May Concern:
    I visited the drive thru 9102 W Loop 1604 N at this location on 11/19/20. I ordered several items and when I got up to window and paid, they informed me that the Ghost Pepper Wings would take 7 minutes, so I told them to cancel that portion of my order as I did not have time to wait and refund me. Well they told me to pull over to the parking lot. When the young lady brought out the rest of my order she informed me that the Manager said she would refund me later that evening. Well to date I have never been refunded for part of the order I cancelled and did not receive. It’s not like it was a huge amount of money but simply a matter of principle. Also, the drive thru was not that busy at the time so I just don’t understand why they couldn’t just refund me there at the time and why I was never refunded.
    It’s pretty irritating. Thank you.

  308. I went to Popeyes on 11/23/2020 and ordered a 10pc online. I literally sat waiting on my food 30 minutes and this is unacceptable. Every time I come here, there is a long waiting period. I wasn’t asked if I wanted condiments or anything. It will a very long time before I return

  309. As an African American in the year 2020, I take offense that most of your commercials highlight African American customers—-surely there are other ethnicities who consume your product—racial relations—
    This weighs heavy on my heart—-
    Where is the diversity in these commercials——

  310. I would like someone to call me back in the morning about major situations at one of your establishment my number is 253 533 xxxx

  311. Being told to F— off by the young girl at the window because we decided to leave. They didnt have anything we were asking for told us they didnt have any chicken strips so when we decided to leave we got screamed at. My son in law about lost it luckily he was in my car in the back seat. Spoke with manager and GM and got attitude from both defending the young girl that did the cursing. She denied and I heard it clearly and my daughter said both the manager and the young girl were screaming at us. There is a lot more to this than I can say here but would appreciate a phone call tomorrow so I can discuss it further and not from the store. I want to talk higher up

  312. I bought a 11 piece mixed family meal and when I got home they gave me old chicken so I called them and took the chicken back and they were supposed to give me fresh chicken and I went back home and still they gave me old chicken that was all dark

  313. I love popeye’s chicken but they got my order wrong 3 times sitting in the line after I ordered food again and I’ve been here for 20 minutes and they’re still several cars in front of me I am at popeye’s on old Milton highway in Alpharetta Georgia

  314. Store #10520 Took my monies for an order for a Turkey 2 weeks prior then sells off my turkey to another customer, leaving me hanging in the balance for my guest for an expected Popeye’s Cajun turkey dinner. Thanks a lot!

  315. Payment of $20 @ Glenn Burnie,MD store for 6 specials @ $ 1.49 but did not receive my change. Tried to call 4 times- no answer. Purchased 11/24/2020 @ about 7:00pm crain hwy Glenn Burnie,MD 21061

  316. On November 3rd, 2020 at 1:35pm at Popeyes Louisiana Kitchen #4569, 10 San Pablo Ave Town Center, San Pablo, CA 94806 510-412-2289 I ordered three (3) CAJUN TURKEYS at $59.99 each with an additional Food Tax of $15.75 & Total Tax of $15.75 for a TOTAL of $195.82 for pick up at 12 noon on November 25th, 2020 (15 hours before dinner . Imagine my disappointment to learn that the Turkeys were frozen solid and included instructions on how to thaw (72 hour thaw time) and how to cook. No where on your Web site is it posted that the Cajun Turkeys come frozen and need a 3 day thaw out period or a faster method of thawing by soaking in water & changing the water hourly until thawed & then needing a meat thermometer to cook. I am disable at the moment in addition to NOT being a cook at all. It would have been courteous of your employee to mention that the Cajun Turkey needed to be thawed & cook before serving & perhaps picked up a couple days earlier to allow per your cooking instructions. Now my family nor the two other families I purchased the Turkeys for will have a Turkey for Thanksgiving. Never again! I am royally disappointed.

  317. The popeye store in stafford, va off of garrisonville road will only take one order at a time in drive thru and you are unable to go inside to order. I know that fine in is not allowed but you should be able to take more than one order at a time. About 20 cars have left because it is sooooo slow! Get better management to keep cats moving!!

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