Rooms To Go Headquarters
Rooms To Go Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Rooms To Go Headquarters.
Write a review or read complaints from other customers.
Rooms To Go Headquarters Phone Number and Address.
- 0.290795
- Company Website
- http://www.roomstogo.com
- Corporate Address
- 11540 Hwy. 92 East
- Seffner, FL
- 33584
- Phone Number
- (813) 623-5400
- Fax Number
- (813) 620-1717
- Employee Count
- 1,850
- Twitter IDs
- @RoomsToGo
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
REVIEWS – Rate This Company with 1 to 5 Stars.
How do you rate your experience with this company?
[Total: 51 Average: 1.2]
Was supposed to have a couch delivered tomorrow Thursday 15th December ordered October 1st now told yesterday that the couch will not be available until mid March. Family coming in for Christmas now we have no where to sit them. Spoke to the manager in Myrtle Beach store and that we rather unsatisfactory maybe you can help my number is
(843) 231 xxxx.
To CEO, Jeffrey Seaman,
My name is Barbara Alexander and I purchased a sofa sleeper online on 11/22/21, order#10736585i. The couch began to make a noise when you sit and rise. I called for service on 01/18/22 & the tech came out on 02/10/22. He made some adjustments underneath and said that should help. The noise did no go away, it is worse. I called again on 08/30/22 and à tech came out on 09/22/22, checked it, took pictures & said yes its making a noise. He said I should get a call regarding the review. I did not get a call. I spoke to Carlos C. w/Customer Care on 09/27/22 and he told me that wasn’t a defect, that sofa beds noise come from underneath and that is not a defect. That is a defect to me, it is not normal to hear yourself sit and rise on a new couch and if that is normal, I should been informed. I am requesting either a replacement or refund. This couch is embarrassing to me and my company. I just want what i paid for. Please contact me by phone 817-946-xxxx asap.
Received a broken sconce fixture and have tried for over 3 months to get someone to respond to a fixture that was ordered online. I received a response finally this morning that they will replace the item. Well after 3 months I already found a replacement fixture. If RTG had responded sooner, then that could have been a choice.
Now they are saying we did not contact them in 48 hours. What a joke……here is my response:
You don’t understand we did contact you in 48 hours of the discovery. You have been dragging your feet and Losing paperwork. We’ve provided pictures and information 3 times and have made at least 6 calls to find out why no one is responding.
Please provide a refund on this defective order immediately and quit playing games with us. I can assure you that if this is not resolved as requested, I not only will never use your services again, but will also make sure a complaint is filed with BBB and on the internet for everyone to have a heads-up.
You need to do what is right.
My name is Yvonne and I purchased a recliner at the Jensen Beach store during the Labor Day weekend. The lumbar area has a “ spring or wire sticking out of lumbar. I’m concerned this issue is faulty on these reliners. I was told to reselect. The store only had one other “motorized “ recliner and the headrest was too low for my height, I chose a Manuel which is going to be difficult for me to handle because of my hand and leg issues. The store will not deliver recliner until December. This is unfair to me as a customer. Could you please assist me ingetting a credit 772 800 xxxx
The ad that keeps playing on the tv talks about the Memorial Day sale and this is Labor Day weekend so could you please update your advertisement
My Mother & I purchased a leather couch & chair at Rooms 2 Go in Vero Beach & it’s been a couple of years ago or so. The delivery guys were kind of annoyed & we’re rough with my purchase. I couldn’t understand why the couch & chair are bigger than what I saw in the store. I called the next day about a different color in beige and never received any callback from the manager as I was promised. And I called a few times after that and apparently he was not available. I recently went back to look for a bedroom set and I noticed again that the same couch & chair looks beautiful and the leather is softer than the ones I bought. I’ve noticed this in the recent past but I didn’t want to believe it until I saw them again yesterday at the same store.
My order was scheduled for delivery on Wednesday the 17th of August. I was home the entire day, I was told the driver was here and nobody was home. Which of course is not the truth. He either went to the wrong home or he is lying. I have no way of knowing which. I called customer service and was told that the following day by 4 o’clock I could reschedule a new date for delivery. I tried several time yesterday and again today but for some reason it has not been released, so I can not schedule a new date. I need someone to help me please.
We bought two electric leather recliners from Rooms To Go AND bought the extended warranty, in November of 2021. One of our recliners is not working at all. I have called the furniture store here in Ponte Vedra, Florida, and spoke with customer service THREE times AND was transferred and given the number to the extended warranty repair. My calls are NEVER answered! I need this recliner repaired or a new one to replace it. These chairs cost too much for this type of run-around and especially since we bought and paid for the extended warranty. I AM WAITING TO HEAR FROM SOMEONE ABOUT THIS ISSUE!!!
I bought mattress and it wasn’t cheap either… It’s not comfortable and I asked if I could replace it and was told I couldn’t.
Normally, I would not waste my time writing a review. Service has to be absolutely exceptional to steal my time for a review, or it Has to be exceptionally horrible to steal my time to write a review. In this case, it’s absolutely horrible with only a small dash of good.
The good in this is Afi! Afi was the last (meaning third) sales person that was involved in this exceptionally horrible saga – and she was a delight. She knows her job. She does it well. And she is very personable and kind to her clients.
Unfortunately, that is all the good there is to talk about. I won’t burst into some kind of exuberant story, but what I will tell you is the saga has gone on for more than a year and involved 9 unprofessional R2G personnel. 2 desk associates, 1 warehouse manager, 2 warehouse staff, 2 service center associates, and 2 conversations with corporate.
I had hoped at management level and definitely at corporate level the customer service would have changed for the better, but it did not. They are all very well-versed in their phone pitch on loopholes and why they care so much about their customers but really can’t do anything to care about their customers.
In short, we bought a mattress and pd for delivery. The delivery process was a nightmare. We finally got it though and slept on the mattress for about four months and had to return it because it became a lumpy bumpy hell to sleep on.
Again, the Process of returning it to the store and having another one sent out under warranty was a nightmare. No one in the store, in the warehouse or at corporate cares about their warranty.
So we fought through that ordeal and finally…had another mattress “allotted” to us. However, we had to return the old mattress wrapped in plastic and pick up the new one… Although we had initially paid for delivery. Anyway, that didn’t matter because of their loopholes in using a third-party delivery company. So just be a are that whatever rooms to go says – they do not stand behind their customer service.
Finally, we got the Second mattress home only to sleep on it for about six months and again it became a lumpy heap. I will add that before we bought this mattress we had slept on our previous mattress for eight years with no trouble. And I will also add right here that rooms to go discontinued this mattress shortly after our initial purchase.
So to continue this short saga, I am currently sitting in my living room waiting for the third mattress from rooms to go to be delivered. Again they are replacing it due to warranty. I did get to re-select a different mattress so here’s to hoping!!
But delivery has turned out to be a nightmare again. Delivery was set up for August 9, 2022 and they were to arrive between 7 and 11 AM. The details are way too many to explain over the last 36 hours so I will not. But Just know my mattress has been riding around in Gainesville for two days now. And I am being told I will receive it tomorrow.
Make your own assumption, and remember I left out so much detail of terrible customer service. But with these experiences Over the last year – even after 30 years of buying from R2G and enjoying the furniture- this is the last purchase I will ever make from R2G.
Sad about the outcome. Just want my mattress.
My name is Shayln Richardson. I am located in Rocky Mount, NC. I have had this table set sitting in my house for 3 weeks now. The first time they couldn’t finish setting up due to missing piece, the second time the service guy came out WITHOUT the piece to fix it, now they said wait 3-5 business days for service to call me its been about 8 days NO CALL. Someone needs to come get this table from the middle of my floor and refund me my money!
This It’s to be the worst service I’ve ever received. I don’t see how a large corporate like like Rooms to Go allow such terrible terrible service. I Have never been so upset upset as I am now. I. I spent 26 years in the military and the military and to come home to receive this type of service is beyond me I purchase over $10000 worth of furniture from you guys to have half of it show up show up busted, damage, Looking like garbage off the street. Someone needs to get in touch with me because I am not happy I am not happy at all. If I could I would just ask you to take the furniture back and give me my money and we can go our separate ways.. There is no way in the world I would have delivered anything in this bad of condition to anyone.
Do disappointed in your service
This has been the worst experience with a business. First, i was lied to my face. “This protection plan will cover ANY damage to your couch and recliner.” come to find out it doesnt cover a chewed Y/Splitter cable. Ive been trying to order these parts to replace it myself. Never heard of a company that doesnt have a service to help replace this when its out of warrant. I was given part order numbers to order the part this morning. Come to find out, complete wrong order numbers and this last representative said she couldn’t locate the parts. I may just drop this garbage furniture at the stores front door. Is anyone in this company helpful? i cant tell
I have to say Rooms To Go has the worst customer service there ever was in the furniture business. For the prices you all sale your furniture for to only want to offer your customers a $25 refund, or a $50 or $75 store credit. When you know good and DAMN well that there is nothing that can be purchased for those amounts in any of your stores. Especially when most of your customers are having to wait months to have the furniture delivered, and for most of the time half of the delivery is either incorrect or damaged. I purchased a living room set including end and coffee tables, and floor rug, as well as a full dining room set. With all 3 deliveries something was either defective, or had to be repaired, which I had to take off work for to be home for the delivery or repair person each time. And after having to wait for 5 months for one of my bar stools to come in to be replaced, I be dang if the new chair had the same problem. And now I am having to be off work again for a repair person to come, even when I asked the smart 21-year-old customer service rep how you can fix a wobbling high bar stool chair that has no way to be adjusted. But your smart customer service rep is sure it can be, but it could not be fixed before when it was first delivered, which is why I had to wait for a replacement for 5 months the first time. But I am sure that is how they are trained. Which means once your little repair person comes out and cannot fix the issue, I will have call back and wait again for another chair, which is another day I will have to take off work. But an inspection is done on all your furniture before it leaves the warehouse. That is some B. S. for most of your customer service reps to be rude as hell as if they have spent their money for you all’s B.S. Yes, I am mad that a company of this magnitude has such poor, rotten, disrespectful customer service, when it’s our money that is paying your salary, and who ever your CEO is, they need to be FIRED to have this type of customer service to not try and at least attempt to make this companies wrong right. I will never purchase another piece of furniture from Rooms To Go if it was the last furniture store on earth.
Worst delivery service ever! Waited 3 months for delivery and made it clear I could not do my delivery time but they refused to change it!! And now I have an extra month for a delivery ones again? I would rather shop at ikea again then come back to this company!
I’ve ordered over $8000 in merchandise and I’ve received the worse service ever my console and dresser ordered has come to my house with damages that is unreal broken pieces and holes big as a beach ball these items has been replaced twice and damage very badly I need someone from headquarters to contact me so I can receive better service than this I am very very disappointed
Want to take a moment to compliment Christian Faester in your Pompani Beach store for his help with a couch issue, he was polite and very knowledgeable and knew exactly what to do and how to handle things. Thank you Christian for taking care of us. You deserve a raise!!!!! Not many people care about helping their customers these days but he sure did. 👍
Horrible company
This is Rayford Morrison and I would just like you to know it’s a good company and I wish I could of kept my job because I wasn’t fired for any behavioral reason. I sent a picture of my ID on email thinking I would be good since I lost it that day of orientation trying to make it in a timely manner and I was told it won’t work. I would just like to get these matter resolved as soon as possible. I don’t have any problems with any of the employers and I honestly don’t know what’s goin on I just need help with this situation. I’m not at anyone just frustrated because everytime I’ve called I’m not gettin the results needed. So could you call and figure it out for me just so I know what’s going on because if I wouldn’t of called myself I would have no idea. I can’t get threw and speak to them for some reason so I would like to put it in your b hands just try to do the best you can do that’s all I ask.
To whom this may concern, I, Rayford Morrison a former employee at the rooms to go branch in Lakeland Florida has a few concerns about my check. Before my departure I called and ask when were checks being finalized because I was in the process of moving to a different location. I asked an employer when would my check be ready and I was told to come pick it up on Friday. I called this employer Tuesday afternoon. So my dispute is about my check being sent to my former address instead of being direct deposited or sent to the correct address. I did not want my check to be mailed out because the address on record has changed. Ive been calling the Lakeland branch and can’t seem to get in touch with the HR. So I would just like to solve this matter because I have a family just like everyone else does and deserve to be treated equally. I haven’t done anything wrong. I was laid of because of failure to have the proper identification which was my Florida ID because I lost it prior to Hire. Thankyou and keep in touch
I bought a poster pedi mattress from you all and it was priced at 2200 I’ve already paid 3900 through a third party and I was not aware of this and I was told when I’m done paying for this bed I would have paid 600 thousand dollars this is not who I thought rooms to go do but if I don’t get a answer from you all In the next 24 hours I’m going public about you all company take from the poor and give to the rich
Dresser delivered damaged. 4 inspectors say can not be fixed. Rooms to Go says sorry. I am stuck with it. 12 month warranty good until August 22, 2022. Help!!! I bought a 3 yr. warranty. They said sorry. Still under factory warranty…we will not help you.
My chat disconnected while I was being helped
I am receiving horrible customer service with my order as well as delivery issues.
On 11/05/21, my husband, Moses Shillow and I purchased a sofa and a non-power glider reclining rocker loveseat from Rooms to Go (RTG), address 3550 Ambassador Caffery Parkway, Lafayette, LA 70503. The furniture was delivered 01/22.
On 3/24/2022 we called RTG to report a problem with the non-power glider reclining rocker loveseat. The total cost of this product is $985.99 which includes a $96.00 3-year warranty contract serviced by Fortega (RTG warranty partner). During this call, RTG transferred us to the warranty Company, Fortega who scheduled an inspection for 4/7/22. The technician came and completed his inspection and indicated to us that the frame was defective. He stated that we would be contacted by RTG and a decision would be made regarding repairing or replacing the loveseat.
On 4/12/22, my husband, Moses received a call from a representative from Fortega, Darlene Lara who indicated that our claim was denied and would NOT be covered under the extended warranty that we purchased. We requested a copy of the report. Darlene stated that she could not provide a copy of the report but she would transfer us to Fortega, who could provide the report. She transferred us to David Martinez of Fortega. We spoke with David and his manager, Issachar (who would not supply his last name). Per David and Issachar, the extended warranty does indeed cover the furniture frame but in this case, they claim that the frame crumbling is not considered a manufacture’s defect therefore the claim is denied. The structure/frame under this love seat has collapsed and pieces of wood/wood product crumbled in the technician’s hand! We repeated what the technician had told us and Issachar’s (Fortega’s manager) response was, “service technicians typically tell customers what they want to hear while reporting something else to the company”. We asked for a copy of the technician’s report but was told that it was for internal use only and that they would not supply us with a copy. To date, Fortega refuses to honor their extended warranty which we purchased in good faith and with a reasonable expectation that our issue(s) would be resolved fairly and to a customer’s satisfaction! We personally do not think that this is an unreasonable expectation. Our only expectation when purchasing furniture is that it is functional.
The furniture we purchased is barely over 1 year old and has only been used at most 50 times as we purchased it for our second home in Louisiana and we’re only there 3 – 5 days a month.
We’ve recently read several of the many complaints regarding RTG and the warranty company, Fortega and their lack of customer service and their refusal to honor a purchased extended warranty. This is nothing short of “ROBBERY” and “STEALING” from an unsuspecting customer. From the customer reviews and complaints, we discovered many cases very similar, if not identical to ours. We find it incompressible that a company as large and as well known as RTG would operate under the auspice of being a reputable company that sells good merchandise and values customers that patronize their stores and yet allow their partnering company, Fortega to destroy their image, if in fact this is the case. Because of the position taken by Fortega, we will certainly NEVER patronize RTG again.
Clearly, this is an issue that needs to be investigated with RTG and Fortega.
We hope you can and will assist us and will do something to STOP these companies from continuing to steal from hard-working men and women. The $180 we spent on an extended warranty is totally useless as the warranty company refuses to honor their agreement.
I have sectional set that cost me over $3000. The buttons to recline the sofa easily unscrew and fall off and get lost. I tried to have more buttons ordered and was told that a technician would need to come and inspect take pictures and then order the buttons. To take time off from work for something so simple is unproductive. This is the second time I’ve had to ask for more buttons. I have been given the run around when I tried to ask can I send the pictures and the company send the buttons. This is still unresolved.
In November 21, 2021, I ordered a sofa set but one of the sofas could not fix through the door and was returned. After returned, I asked to be refunded; however the Dunn Rooms to Go refuse to send my information to your Corporate office to be refunded. Instead, the sent a piece of furniture out that I did not order and it’s been a lot of hassle from this store. I am very dissatisfied with their professionalism.
I am asking for my refund immediately. If I would of charge it, interest would of been added, and I should be given interest bacause of refusing to give me my money back.
I need to talk to a corporate executive regarding recent conversations regarding damaged delivered furniture
i agree with all the complaints and had similar issues with extremely poor customer care, a misleading salesperson and FORTEGRA is worthless. I am surprised RTG is still in business. I wish they would do something that would cause them to go out of business. A big dire mistake that would make them pay for all the suffering they have caused others
There was a delivery driver in palm coast fl on ryberry Dr speeding like crazy. Their are children out with an adult playing and the driver could have cared less. You need to teach these drivers to slow down in residential areas. Next time I will personally make sure he slows down my way.
This has been the worst experience ever. I will never buy from Rooms To Go again. I filed a claim which was denied bc of pet damage. That’s fine. I just want someone to come fix it. They pushed me off to Guardian to file a claim when i already had a claim filed. Im not worried about it being free. Now guardian is saying they cant assist me. Worst customer service and repair service ever. Im ready to drop this stuff right in your lobby
2/19/22 I purchased (rooms to go credit, Synchrony) a 7 pc bedroom set, mattress, and a media center. The salesman stated because of the purchase amount I received $200 in store credit. With the $200 store credit he threw in a mattress cover, and a pillow that equaled $198-remember the store credit was $200. I have not received my any of my furniture or the 2″FREE” items(mattress cover or pillow). Fast forward to now I have received a bill from Synchrony for $67.33 even though I have not received anything. When I called the store I was told this charge is from the pillow and mattress cover. I have a receipt that says $0. every single time I purchase something from yall it is a MESS!!!!!
When I couldn’t met the 90 days pay out how many months are added
I purchased a bedroom set from Rooms to Go
1. I had a scheduled delivery time but during that time before delivery i bought a new house three hours away. When I contacted RG on line about the change in delivery , I was told I could have it delivered with no problem. On the day of delivery, I was called and told they RG only delivers ever other Monday. I was upset.
2. When it was finally delivered I was told it was a doorway delivery. I always ask for delivery and setup . I spoke to the salesman and he said it was probably his fault. It took my husband I the rest of the afternoon to put it together.
3. While putting the bed together, we found that 2 of the drawers and the frame they go in was missing
4. I spoke with customer care and ordered the drawers and the frame and sent pictures of what I needed.
5. The drawers are delivered but the frame the ho in was not.
What do I need to do to stop this” merry go ‘round “? I am still in need the frame the drawers go in.
Since u dont pay attention to my complaint I will have to reach out to other agencies that may llisten to my complaint.
My “LEATHER ” sofa set was not all “LEATHER”
Edna Guerra
Received delivery today, which bedroom chest was broken beyond repair, after living out a box wanting for this VERY EXPENSIVE PIECE.. don’t you think some compensation should be given.. now that I’m going have to want another month??? If you need pictures I can provide it,, but a large company like your answer should not be “ oh I have ordered another one!!
Hello, I was on US 98 in Lakeland and there was a Rooms to go delivery semi truck and it sped right next to us going upwards 100 mph, and it took a yellow light, that is unacceptable.
Why did RTG lie to me regarding my sofa set was 100% leather
Did not specify sides would peel n then cloth. So disappointed in RTG.
956 451 xxxx, EDNA GUERRA
I would like you to know your store in Sandhills Columbia SC I so unprofessional. The staff is rude, they lie and your store manager is a LIAR, not accessible and doesn’t return phone calls. I had a delivery for a sectional coach and they called me the day of delivery to state they made a mistake and didn’t load our furniture on the truck and changed out delivery time fro 9-1 to 2-6. I had already planned for the delivery time of 9-1. I am a Veteran of the US Army, if this is how we treat Veterans I would hate to see how they treat the general public. I know NOTHING will be done about my experience with Rooms to Go but this is just so poor customer service.
We were supposed to have a couch delivered here today between 7 am to 11 am. I have been sitting here waiting. Nothing was delivered. I called the Newport News store to find out where my furniture is and they said the time frame changed from 3 to 7 pm. This is ridiculous!!!! Nobody called to let me know anything changed. When I called and spoke to an associate and manager all I get is I’m sorry qe can’t do anything about that. This is so unprofessional. I will never recommend your store. Scheduled times are scheduled times. If it changes a person needs to be notified asap .
I purchased a couch and love seat from rooms to go. It was delivered to my door today. What I didn’t expect was that I would have to drill holes in the bottom of the items and screw in the legs. There is no disclosure on the website for the furniture I purchased that there was any assembly required. No template or instructions were even included so someone could attach the legs properly. Customer care offered to send someone out a week from now to attach the legs. I am having house guests tomorrow and I shouldn’t have to be inconvenienced like this. Rooms to go should be held accountable to either attach the legs before delivery or alert the consumer that assembly will be necessary. The store where I purchased the item was no help at all. Not a very good representation of Rooms to Go
I purchased a set not even a month & already the material is separating from the seat cushions & the manager Mat tells me this is wear & tear. So after a few months my sofa will look like trash. Not to mention when I sit down I sink to the bottom & again he says this is wear & tear. This shouldn’t happen only after 1 month of owning this. I asked can I switch the furniture out apparently this brand is defective & rooms to go waive my delivery & taxes since I already paid for this with my original set & to get told no. My furniture supposed to be an investment but I see it was a bad investment. I was originally hesitant with purchasing from them but I know I will never go back and I will definitely not recommend people. I won’t have to because when they see my furniture they won’t wanna purchase from Rooms to Go.
Purchased Bedroom set that was supposed to be brand new. Upon further examination, the headboard was full of hair on both sides except middle. It wasn’t brand new it appeared to be floor model of return. Contacted customer service to notify them they said it would be May before they could they deliver a new one mean while they could refund delivery fee. I explained what are we to do meanwhile—keep a dirty headboard during Covid and what? They should have never delivered used merchandise without contacting us anyway they thought they would get with it which is unethical. So meanwhile we supposed to leave this nasty headboard in our house and let our daughter sleep on it. So I did the next best thing. I took time and purchased lint roller put on gloves, sprayed it down with lysol and used lint roller to remove all the hair, wiped it down with lysol wipes and sprayed it again. Contacted customer service again to provide update and see if a discount off the actual headboard could be given considering the circumstances and to avoid them having to make a trip out me being inconvenienced again snd having to remove all bedding do they can unhook the entire bed. A discount hslf at this point helps everyone and that other headboard can go to another customer who’s waiting. The supervisor was rude and said we only give back the delivery fee. I asked for a manager over her or corporate number and got she was the highest. Please contact me to resolve. The person today was nicer scheduled date is May 18 now May 7 offered $94 on a $940 bed. That’s nothing considering the inconvenience for a dirty, nasty headboard with a an 8th mth replacement delay Really. I know you can offer more than this. A reply email or call 334538xxxx would be welcomed. Thanks
I have been dealing with Rooms to Go for about 2 months now and as soon as they got my money, (many thousands of dollars) it was down hill from there. There is such a thing as bad customer service, but I believe it is beyond that. This company’s practices are abusive. In my case, the delivery company does did follow procedure on more than one occasion and brought into my home furniture that was damaged. According to numerous reviews this seems to be standard practice, which means Rooms to Go is essentially stealing their customers’ valuable time and energy. Isn’t that considered “criminal” behavior?
Perhaps a class action law suit would get the message across to Jeffrey Seaman’s, the company’s founder and CEO that Rooms to Go is causing people actual harm. In the meantime, I would recommend going to City Furniture and or Ashley Furniture (which are now apparently under the same ownership). I had a positive experience with City Furniture in the past and was satisfied with the way they treated me when I spoke to them today. (This was while Rooms to Go played games with my time and energy again while causing me more stress and aggravation).
On 10/28/21 we had a loveseat delivered to our home. The delivery people unboxed the love seat outdoors and came in our family room and put the loveseat against our wall. We did not get to see the back of the unit at that time. We were moving our furniture around for the holiday 12/3 and when we pulled out the sofa we noticed the back was damaged. A piece metal was protruding out of one side and there was a puncture where it had apparently been hit. The metal was bent as it had to have hit something. I retraced the delivery men’s steps and saw where my front door jam had damage too. I immediately called Rooms to Go and reported the damage. I was told a service tech would be sent out 12/23/21. Mike, the service tech, took pictures of damage and told me they would have to order a new back. He said it would take approximately 4 weeks and that the parts would be delivered direct to my home and that Rooms to Go would call me to make arrangements for someone to come out and repair the loveseat. I heard nothing after that. Today I called to see how things were progressing. I was told by customer that it was decided that it was customer cause and that I needed to file a claim with Fortegra as too late to file claim with Rooms to go. I was transferred to Fortegra and was told that it was over 30 days since I reported it to Rooms to go they would not file a claim. Furthermore they were not responsible for delivery damages and that Rooms to Hgo had no business transferring me to them. She transferred me back to Rooms to Go where I had to start my story all over again. Since no one at Rooms ever got back to me about the status of my damage and inspection I am upset with the way this whole thing was handled. I basically was told it was my problem now and had to live with a damaged sofa. How do they get away with not advising someone of their outcome of an inspection and just leave me hanging waiting for parts to be delivered. I waited more than 4 weeks before I contacted them to find all this out. I do not even know who delivered the furniture as it was not a Rooms to Go truck. I am very upset with the way this whole thing was handled. I have been a very good customer for years and upset with the way I was treated.
I reached out to you about my furntiure for the chipping and peeling and the time limit was not taken Into consideration with this horrible pandemic /Covid . The furniture was hardly used and nothing being done when we were restricted on travel
I bought a mattress in August and I still have problems with defected mattresses that rooms to go send me, I am on my 4th and I had technician in my house for the 3rd time yesterday verifying that this 4th one is sagging after only 2 weeks of use. They are Beautyrest Simmons a very good brand that i had before What is going on? All the missing days of work waiting for delivery and the hassle and stress…. This better be resolved with extremely satisfaction on our part.
One of my small pets pulled down some of the decking underneath my sofa I just got back in November. I am looking for assistance to get this attached back up under the sofa so that I can then put something under there to keep them out. Fortegra whom I have the extended warranty with wouldn’t help me and neither would your customer service department. I find this attitude outrageous and disgusting considering how much money I paid for your sofa. I want someone to contact me back immediately to assistance with this matter. It’s the least you can do since I purchased your sofa. My phone #727-809-xxxx. I live in Hudson FL
I looked for 5 months before I found the couch and loveseat I liked. I had to want 2 months for delivery (it was delivered on December 28th) which was fine. The furniture was delivered and set up. After the delivery guys left and I got a closer look I thought it didn’t look like the same leather as the one in the showroom. The showroom set was soft shiny leather. The set delivered was dull, hard grainy leather. When I sat on the couch I knew at once it wasn’t what I pick out at the showroom. The showroom set was comfortable and soft. What I got is hard as the floor and very uncomfortable. My friend that was with me when I picked it out even says it’s not the set we picked out. I’m very unhappy and I want this rectified ASAP.
Horrible customer service and no responses to any of my situations!
1st delivery was 3 hours late and wrong!
My new vinyl flooring was destroyed, lamp shades came smashed, still waiting for replacement and the wrong size and style base was wrong! Today was a second delivery, they left me with a new base and never programmed it! Even my special orders are coming damaged!
I am severely disabled and have been a loyal customer for over 30 years. Not likely to continue. Customer service reps are nasty and have even laughed at me on a speakerphone call while I was at a doctors office!!!!
I deserve better treatment and compensation for the hellish service that I have been subjected to. I am not going to be recommending RTG anytime soon.
Hi, my name is Jamila Debs and my phone number is 786319xxxx, I bought a reclining sofa about a year ago, suddenly one of the recliners stopped to work, in this moment i have the sofa open in the middle of the living room, i call customer service and they sent a technician who ask for the broken part and this part will be arriving for the end of January, do you know how are going to be my Christmas dinner with friends and family and an open sofa in the middle of the room? Is a shame that you always said the customer is our priority, I really don’t think so, i have been asking for a solution for a help and every agent washed their hands and did not listen to my necessities. I want a solution and I want to be listened, that’s for i payed the warranty, in that moment in the store, told me that if anything happende to my sofas they will fix it as soon as possible or replace it , I think it’s not true , because i am in this situation, i reported a month ago and nothing happend, im still trusting in you but i have not received any response or solution.
They make you buy the protective cover for your mattress for the warranty and then after 5 years if you have a stain you have to get it professionally cleaned or avoid the whole warranty. Some protective cover!!!!! Of course they don’t tell you that when you’re spending $6000 on a bedroom set
Rooms to go sold me an embarrassment
What a joke
Edna Guerra
956 451 xxxx
I been waiting about one year get my server when it first was delivered it was damage I set up appointment to exchange the damage one had wait three months on the day it was supposed delivered they came to my house two hours earlier I was in the shower they left had reschedule wait time time was four months new delivery date is for 12/3/2021 called them let them know my sister passed away and I’m out of town will be back this Friday one person I talked to said she call me back never got a call back I called again I was told I might have to wait into April 2022 I’m very upset and still dealing with loss if my sister and I can’t get any one from customer service help out I only want my damage server replace
Years ago marketing idea involved giving discount allowance for old sofas when a new one was purchased. Many would take advantage if idea used again. Company then took tax write off for all sofas that were then donated to habitat for humanity. Big problem for buyers is to get rid of old sofas that are still good. Thanks
I purchased a condo in the Fort Myers area and ordered over $10,000 in furniture. I was given a delivery date of August 24th for all of the furniture.. I flew down from Milwaukee at a cost of $800 for airfare and Rental Car. My living room set arrived just fine. However the bedroom came with a damaged headboard and no legs to stand on. My dining room table and chairs did not arrive. My second bedroom I am still waiting for as of today it is supposed to be delivered. However I will not get the dresser and nightstands until January 9th. That will be a total of five days that I have to be here for delivery. The delivery staff is excellent. However it’s getting pretty expensive to tip the guys for six separate deliveries. In the meanwhile, I exchanged coffee table set that I knew was going to be too big for my room, but was convinced by the sales rep that it would all fit. Well it took up my whole living room with those tables. My rep was excellent in arranging for me to exchange the tables for a smaller set, but the arrival date is next year June, 2022. Since I need end tables for when I have company, I had to purchase end tables. All I want is to cancel the end tables that will be delivered in June, while I’ll be up in the Milwaukee area for the summer. I might add that I brought in two friends who purchased two mattresses and box springs. I want to cancel the order of the tables due for delivery next year and receive either a store credit or a refund for the cost of the tables. My sales rep in the Fort Myers office was Felipe and he has done a good job for me. However, when I inquired about a refund for the tables he did not return my phone call.
I brought a dinette set in Aug. I liked it so much I decided to wait for delivery on Dec 7th, I call today now they tell me I will not get it until April 2022, this is now right. Call to store still no call back from salesman.
Salesman was rigid and I would not recommend going there to a friend. Still interested in buying a sofa set just need to fix a matter.
I was a long standing customer with your company until today. We bought a table last December and had it delivered in February of this year. Since then the material on the chairs have come off twice. One time back in may and they were replaced and now which now they say they are not replacing!! The whole bottom of the table is supposed to be replaced in December 2021 due to the finish coming off. But I am ready to send this whole table back to you and get my money back. I WILL NEVER EVER SPEND ANYMORE MONEY WITH THIS COMPANY AGAIN. Your salespeople lie to the customer stating everything is covered and then you call in and they ALWAYS SAY THAT ITS NOT COVERED!! Very upset. Tell me how I can get my money refunded and you can take your lousy table
Back!!!
Rooms to go delivered the Cindy Crawford king bed to 493 Sage Brook Pike Rd, AL 36064 on October 29, 2021 and couldn’t put the bed together because of a missing piece of the head board. It is November 23, 2021 and our bed is still not assembled. Rooms to go have been out to our home on 3 separate occasions and still unsuccessful at assembling it. We are still sleeping on our sofa and begging for help and to be compensated again for our troubles. 334-221-xxxx
Need to get my recliner fixed, it has been 3 months since I started this process now I find out it might take another three months for the new part to arrive and two to three weeks after that before a repairman can come out. That’s a lot of time I use my chair to sleep in it’s the only way I can sleep without having severe back pains (I have six herniated disc’s) I really need the replacement part expedited and it doesn’t seem like there’s any one to talk to about this
Estaba leyendo los comentarios de los clientes hacerca del trato de los vendedores de Room to GO y la politica de cero devoluciones cuando el cliente no esta satisfecho y creo que ustedes estan en contra de la ley porque todas las companias ofrecen un minimo de satisfacion al cliente y si despues de la compra no se esta contento el producto puede devolverse. Ustedes no lo ven asi y eso da camino al fracaso de la compania y que nadie les quiera comprar. Visite la tienda del Dadeland en miami Florida y me encontre que la vendedora me mintio hacerca de la posible devolucion si no estaba contento con el producto para no perder el dinero solamente se me acepto un cambio a otro producto y lejos de quedar mal conmigo se me quiso aplicar un 20% otra vez para el otro delivery. Informo todo esto a ver si el alto mando de Room to GO toma medidas porque no veo seguro el futuro de la compania. Gracias no es necesario contactarme OJO con los que le estoy manifestado por
I put down 1,500 .00 on 3 piece living room set on July 4th 2921. I ask for it to be delivered in September. It was delivered in September but only 2 pieces the couch and single chair. No notice that the love seat was not going to be delivered we had to go to the store to get that information and let them know that the couch was not put up probably it was leaning to the side. We had to wait another month to get that fix and the delivery of the love seat. The love seat was delivered but only one side was reclining now we have to wait until November 12 2021 to get that fixed. I am very disappointed with Rooms To Go customer service. I am thinking about reporting this matter to the better businesses burial. I am trying To work with your company instead of giving y’all a bad name.
I just receive my bedroom set today but one the night stand come with damage on it
I bought furniture from you people.Recliners were damaged. Had a tech come by who had to request replacement parts. Received the parts and can not get in touch with service to have my recliner fixed. Constant waiting for reps on phone, gone to the store that I bought furniture from and they couldn’t help. Directed me to contact customer service. Have had no success. Have broken recliner in my living room that I can’t use and you’re not standing behind your products. Can someone in management PLEASE call me? Been a customer for years!!!!
Judy Kline
954-684-xxxx
As I am writing you today. I am extremely frustrated with rooms to go in general. Today makes 6 different appointments I’ve had to accommodate rooms to go. I have had numerous issues with the furniture I paid good money for. I’m extremely disgusted because to even after the 6th time. I’m no where close to having my furniture set up and appropriately fixed. I can’t do this anymore. I’m mad and aggravated. I’m going to seek legal advice if my issue is not resolved or taken seriously. I need help please.
Need to stop mailings to POB xxx
OLDSMAR FL 34677
Please email contact information for the Property Manager of the 3518 S. Cooper St., Ste. A, Arlington, TX 76015 location. We manage the neighboring property, Shops on Cooper, and need to discuss your water meter asap.
Thank you!
To whom it may concern,
I’m writing this note to tell you how deeply disappointed we are in your customer service. Let me explain…
My daughter, Candace Postel, came into your store at LBJ and Preston this past April 30th with my wife. Candace purchased a bed and mattress, lamp, couch, pillows and two rugs – order number 10216622. Regarding the bed and mattress, she was told that she did not need a box spring.
In mid-May, the bed was delivered, along with the lamps, pillows and rugs. There were parts left that were not installed on the bed frame and the bed sank all the way to the floor without the box spring. Again, Candace was told that she would not need a box spring when she originally made the purchase. However, she went ahead and ordered a box spring this time, which they said would be delivered with her couch (which was on back order).
Candace didn’t hear any updates regarding the delivery of her couch and box spring and made numerous calls and left numerous messages, but no one ever called her back.
Finally, in June an attempt was made to deliver the couch and box spring. However, Candace had COVID and told the deliverymen that she would need to reschedule. Instead, they told her that they would leave it outside her door. This was not acceptable and Candace declined.
Candace then called Rooms to Go to set another delivery date and they told her it couldn’t be delivered until late August. Granted, she had COVID and couldn’t take the delivery in June, but why couldn’t they deliver the couch sooner than late August when she ordered it in late April? Was the one she ordered the only one they had? It made no sense.
August came and went with no delivery. Then, in September they finally did deliver it, but the couch was damaged at the bottom; the fabric was ripped. Candace told them to take it back and deliver a couch that wasn’t damaged. She also mentioned returning one of the rugs, but no one responded to this request.
The delivery is now scheduled for October 10th – over five months since she placed the order.
And that’s what transpired. I ask you: would you accept this kind of shoddy customer service as a consumer? Not only was Candace told that she would not need a box spring by the salesperson, which ended up being untrue, but the lack of communication after the sale was the worst I’ve ever seen in my life. And then the delayed sofa delivery — on top of it being damaged when it was finally delivered – this is all inexcusable. I’ve seen many horrible reviews about your customer service and now I can understand why.
I would like to have this situation resolved ASAP, not by someone in customer service, but someone higher up. In fact, I just called the store to speak to the manager and was told he was busy (the person who answered only knew the manager as “Nick” – no last name). If this isn’t resolved to our satisfaction shortly, I’ll keep going up the chain of managers and directors until it is. I knew Candace was having problems with your customer service, but I had no idea of the extent until she explained it in detail just the other day.
Candace is the type of person who doesn’t like to make waves, but, again, this customer service experience is totally unacceptable and I can assure you that I will make waves, whether it means talking to your main headquarters, flooding social media with negative reviews, or what have you. We made other purchases at Rooms to Go years ago and the customer service was excellent. However, it appears to me that the company has grown so large that customers have become mere numbers (and dollars) and there’s no real interest or effort in satisfying your customers after the sale today.
Please contact me directly and ASAP at 214-394-1528. Again, I don’t want to deal with a customer service associate, but only someone higher up, preferably the store manager or the regional director (or whatever the title is). I look forward to hearing from you and seeing what kind of resolution you can offer regarding the sofa, box spring and the rug she asked to return.
Larry Postel
18xxx Fortson Avenue
Dallas, Texas 75252
Lpxxxx @verizon.net
214-394-1528
Hola mi nombre es Maria Martinez y tengo una queja hace mas de un mes compre unos cillones y el delivery melos trajo una vez roots y despues me pusieron cita para traerlos otra vez y no los trajeron hoy otra vez y no los trajeron no puede ser k ya me llego el bill y no me an entregado nadak mal servicio k mal no vuelvo a comprar nada con ustedes
Worst company to spend your money with
Hello my name is Teresa Scott, we bought mattresses, and it was firm we need a soft 12 “ and we bought extended warranty he has not been able to sleep on it at all if you please could help. Thank his name is Berry Scott. Thenks
Please help my rooms to go purchase was put on a 12 month payment plan. When I asked to be put on a 50 month plan just like my purchase before. I went to Greenville rooms to go and it seems like once the furniture is delivered it’s not there problem. Everything went so well on the first purchase I had good faith that the same would happen on the second. I cannot pay 335.00 a month payment. I need someone in good faith to help me change my plan. I’m asking with all my heart to help. I want to be a good customer and pay on time and in the future be a rooms to go customer for life.
I cannot hold for customer support the music that is playing raises my blood pressure, it is tortuous and hold times have exceeded 30 mins. Today I could only hold 15 mins. My mattress and box spring were delivered on 9/3. The deliverers set my mattress and box spring on the floor without placing it on the frame, and that is where it’s been since then. Today the Tech (Marcus) showed up, broke my frame took it with him, and told me, Jim, was going to bring me another frame. I have not heard from Jim. I have not been able to sleep on it, not accustomed to sleeping with mattress and box spring on the floor. I have three bedrooms, all have beds and I was replacing the mattress in this bedroom. This is the most awful experience, and I’d like someone to pick this set up and refund my money, $ 862.74.
My complaint is that I bought furniture with the intent on it being delivered and setup at $49.99 as the order sheet stated. I was not told there was a different price to deliver and setup. I spoke with a manager who stated after my delivery, there’s nothing the store can do. I told him the sheet is misleading stating “delivery/setup”, and that my sales associate didn’t let me know of two different delivery costs. I am a disabled veteran and the store didn’t care. I had to find a means to unbox the furniture myself. I think the order sheet needs to be fixed and more training administered to ensure customers understand there are two types of delivery methods.
I have been waiting over 3 months fir a repair on my couch chair. Filled with b/s and still a broken chair. I need to talk to a supervisor
I need a an email address for corporate
Good afternoon, my name is Michelle Sturdivant and I have an account with Rooms to Go.
I recently attempted to file a claim with Rooms to go for damage to my dining room table. I was told that I had to call Guardian and I did just that and was given a ticket number #759xxxx and a order number #1487xxxx. I was NOT given a claim number nor an authorization number, which I now know that is required. I was almost complete with the request when the representative advised me that I would need an claim number to complete the request and instructed me to call Guardian back and retrieve this information. I then called BACK to Guardian to get the authorization# 079596xxxx and was now ready to complete the request/ claim to have a representative come out to my home to further access the damage (however I was under the impression the table would just be replaced at this point). At this point I get a manager on the line, Lorraine and she and I went in circles for about 15mins. She appeared to want to just pass me off to someone else and continued to talk over me and insist that I needed to call Guardian back or Guardian would call me. I was very adamant that I now had the information required to complete the claim order for someone to come out to my home however she didn’t seem to understand this. We went back and forth saying the same thing to each other until I screamed for her to listen to me. After I indicated to her that I have the claim/ authorization number she then tells me that she would have someone to call me back and she would give them this information via email. At this point I asked for a manager and she stated again that she was a manager, I asked for another manager and she said there was not another manager on duty. I asked her for a manager over her she said again, no one was available and ended the call. I then called the corporate number that I found 813-623-5400 and soke with Allison. Allison listened to my conversation in the entirety and I explained to Allison that before calling Corporate I had been on the phone with several reps from Guardian and Rooms to Go for about 90 mins all the while I am at my place of employment. She then tells me that she would get me a manager and I was completely satisfied with that reaction. However, Allison transfers me to the main number where I am forced to go thru all the prompts again in an effort to speak to a manager. After about 6 mins, I disconnected the call and called back to corporate and got Allison again. I told Allison that she had just spoke to me and I had given her all the information and explained how upset that I was having given her in detail the nature of the call and needing a manager for her to just drop me In a que to listen to prompts again. She stated that this was the process and DROPPED me in the que again before I could even respond! I call back and get a lovely young lady by the name of Adela. She asked for the authorization number and indicate that the number is incorrect, that it is one digit too long. Now mind you, I repeated this authorization number back twice to the representative and she stated that the authorization was correct. Adela was kind enough to call Guardian herself instead of having me hang up and call back and then stated that the authorization number #0790596xxxx was the number that she was given as well. She called again and got the correct authorization#79059xxxx.
Mrs. Lorraine is the main focus of this complaint she was rude, and horribly unprofessional. She adamantly denied me the right to speak to a manager of her peers or of a higher level. She disconnected the line on me and was not willing to resolve the issue. I would really like someone to contact me in regards to my horrible experience with Rooms to Go.
Shame on your company. Shame. We have been waiting for a call all day and nothing. We were promised a delivery date of 7/17/21 for the couches that we purchased and heard nothing. This is very inappropriate and unprofessional. We have called prior to the delivery date multiple times that’s our couches would be delivered. Corporate office nor the local office answered to anything. We live in Augusta Georgia and Kay was our sales rep. We are extremely disappointed. This needs to be corrected immediately.
We are miffed!
Our order (#26579593) purchased April 17th, paid in full, was scheduled for delivery 7/16. When the order came our two chaises and end table was missing…….$2 thousand dollars of merchandise. When we called to find out where our furniture was we were told it was back ordered and won’t be delivered until October 4th……6 months you have our money and still no furniture. We have been deceived. Very frustrating to deal with your company. Guest when the next time we are buying from you and wait till all our friends, family and our social media hears of our dealings with ROOMS TO GO.
I have a delivery for 7/14/21 since it has been raining called to have the mattress just pushed inside pass the threshold. I was told by Rooms to Go that they were leaving it at ta front door out side.. I told them to just place it in side of the door.. The sales man said they are just placing it by the porch outside. Ask to talk to ta person in charge. When the person in charge came on the line I informed them I am handicap and can not push the mattress in side. He replied if you are so handicapped why did you not pay for the set up.. I thought that was rude of him to answer me that way when all I wanted was the delivery men to push it in the door .. He was very unprofessional he even raised his voice at me….I feel so disrespected by Rooms to Go on Blanco and 410….How can a place like Rooms to go treat an elderly handicappe in such manner… I forgive them. But I staying away from this store.
We are a military family that live in a military base. The amount of disrespect we have received trying to revive our delivery is very disappointing. We ordered our couch in April. Delivery was set for July 3rd. The delivery time kept getting pushed back to a time we couldn’t do living on base. So we rescheduled. They were supposed to deliver on 7/8/21 and the driver forgot his drivers license which prevented him from getting in bade. Delivery was rescheduled next day and was told it would be delivered first. Driver didn’t show up to the base until 10:15 and was told to skip our drop off because of having to wait at the get for truck clearance. No one has offered to help us get our furniture and now we are told we have to now wait 3 more weeks for our couch. How is this okay? All because the delivery manager told the driver to leave instead of delivering our order. I would hate for any other military families to go through this issue. My family is no couchless for another month due to the inconsiderate delivery manager and overloaded trucks. Plus no one has been helpful or tried to help this issue. Such a terrible thing to do to a military family.
Your delivery team for our order- 268688201was horrible. We were having a dresser delivered to an empty apartment to make it easier deliver before our furniture arrived the next day. The tracking initiated with a delivery time of 12:30and stop 1. By 12:00, we moved to stop 14 and 2:00, and then kept getting pushed until it was after our time frame of 1-5 pm. We contacted customer service several times as we kept waiting in an empty apartment with no food and got no information except Check tracking. Finally at 4:25 the drive called and said they would be there within an hour. We watched the tracking as they got within2 miles and then turned around and moved the opposite way and stopped. We tried the driver phone and customer service phone and got no answer. We tried the chat and were told they are in transit and the GPS is probably broke. No REAL answer to when our item would be delivered. Finally I was irate with the service and asked fora manager on the chat. Vincent went off line for 15-20 minutes ( after he said they could not call the drivers) and asked for the code to my gate- the truck was parked 20 minutes away. I had told them we had left for dinner, left the restaurant without ordering and would get there. His response was – They are there and you need to meet them. This was the worse communication and delivery experience I ever had with Rooms to Go and we have been repeat customers for all our moves and furniture needs in Naples, Tampa, and Miami. I am requesting some action be taken for this poorly handled delivery. This was unacceptable customer service!!!
Can you please do better advertising? I’d like to see furniture… not a chick dancing around like a fool!! She is not the furniture and I really think its dumb and annoying to see her boyncing around on the furniture in your ads… can’t your advertising do better than that? It’s a furniture ad and she’s put in our face on eavery commercial… so overdone. So sell furniture not an image. She’s annoying
I bought a living room set at your store 402 in miami. I was never informed of the 48 hour cancelation fee. I spoke to tge store manager Keisha and she compared your company to publix stating they don’t say upfront there return policy. Very unprofessional. I will never buy from your company again. You giys try to sell me all the extra protection plans but do not comment on cancel policy.
I have been waiting for my items to be delivered i missed my delivery window because they are behind and now i have to wait another month for ny items to be shipped. And there are no customer service people to talk to
To Whom it May Concern:
In December of 2020, my husband and I purchased a bedroom suite, and a sectional from your establishment. We awaited our products, whereby we received the wrong addition to our sectional (chair vs additional loveseat). We returned the chair and received our original product. I didn’t learn the lesson…In the interim, we purchased a beautiful dinning set and a bedroom set. We had no problems. Our bed, we purchased in December has arrived and it is missing 1/3 of the items to assemble the bed. My husband inquired about how long it would take to obtain these pieces and we were quoted 3 to 5 business days. My husband was then advised someone would return his call, which has yet to occur. He was further advised, this could take up to 90 Days to receive the prices needed to assemble the bed.
We are new to Texas, and recently purchased a new home. We own several other homes and will be air BNBing them. I had hopes of outfitting my Las Vegas home with a host of your products. I am no longer vested in purchasing from you all. We are quite disappointed in the service we have received. The products I am amazed with, I love the quality, the texture, and the warmth your product has provided to our home. I am extremely disappointed, the cost we payed for the product to remain without the capability of sleeping in a comfortable bed. I will make sure my influencers and my chat groups are aware of our experience.
On Memorial Day 2021 I went to Rooms To Go with my son to purchase a new mattress for him. As he was an essential worker for UPS and had risked his life during COVID to perform his job, I wanted to do something special for him. He has been experiencing back problems and I wanted to help ease the discomfort as much as possible. The Sales experience was wonderful. We were told it would be several weeks before anything could be delivered and we accepted that. My son spotted a nice King-Sized bed frame that he liked and I also agreed to buy it. The delivery date for the mattress was set and so was the date for delivery of the bed. First the mattress set was postponed due to some so-called Driver Emergency. This was disappointing but we said ok. They did deliver the mattress in a 7am to 11 timeframe which was acceptable because my son works nights and is not available for any weekday deliveries. That is why we scheduled all deliveries for Saturday deliveries. Yesterday, July 3, 2021 was supposed to be a delivery date for the bed. My son received two automated calls to confirm the delivery date of July 3rd from 11-3. He confirmed yes to both calls. I texted him a little before 3:00PM to see if the bed had been delivered and he said it’s not 3:00PM yet so there is still time. 3 came and went and no delivery. He called Customer Care and was on hold for a long, long time. When finally answered, they gave some flimsy excuse for why the furniture was not delivered. They wanted to deliver on July 5th which is a Monday and my son did not realize that the 4th of July was being observed by many companies on Monday and thereby he would be home. After he told me this I immediately called Rooms To Go in Buford, GA to ask to speak with our Sales Person. I was told he was with a customer. So I explained my situation to the lady that answered the phone. She proceeded to read to me the notes in the delivery screen which contained lies. Someone had put it in there that my son said he would not be home on July 3rd which was the day he waited all day for his bed to be delivered. I told her that was a lie. He confirmed twice that July 3rd was a good delivery date and he would be home. She then told me it had been rescheduled for Monday, July 5th. I asked her to make sure as when he was on the phone he mistakenly thought July 5th was his regular work day. She just kept saying the same thing over and over again. I told her I was not angry with her but whoever Rooms To Go contracts with to do their deliveries is awful. They are unreliable and they make Rooms To Go look bad. She agreed. I wish I had seen the comments posted on this site before I made this purchase (which was my first and last) I was looking forward to purchasing other furniture items, but I will not be going to Rooms To Go. I do not live in Georgia anymore and have made purchases from Knoxville Wholesale Furniture. They are awesome!! They deliver when they say they will deliver. I am still going to send letters to the Corporate Office CEO. He probably won’t see them but something needs to be done about their delivery and Customer Service. When I lived in Georgia, I received extensive customer service training as a manager in one large luxury car dealership. It has been proven that it is cheaper to keep a customer than to go out and get a new one. One unhappy customer will tell 11-12 people about their unhappy experience. With the internet and facebook, news like this can spread to thousands in an instant. They don’t need to think that they don’t have to worry about their image and customer service because people will always buy and need furniture. There are other places to go and people need to sometimes look to the smaller furniture stores for their purchases. Sometimes companies think their name will just automatically keep them in business. Things can change. Just look at the furniture stores that have gone out of business in the Atlanta, GA area. Roberd’s Furniture and Levitz Furniture. Big stores once upon a time. Don’t know why they closed – never the less – THEY ARE GONE!!! I will not be going back to Rooms To Go at all.
My wife and I had a delivery set between the hours of 1-5pm on 6/03/21. Around 4:30pm a rooms to go representative called and said they were gonna be able to make the delivery.Very unprofessional in my opinion and poor customer service.Then the rep gave my wife a delivery for the following Thursday which rooms to go is not reimbursing me or my wife any loss salary due to their lack of professionalism. I will be contacting the local better business bureau in Knoxville, Tn.
I am a customer from the Knoxville,tn store who ordered a bedroom set back in March and today is July 2nd and it was supposed to be delivered to me today first of all that is a ridiculous amount of time to have to wait when you advertise fast delivery but I understood with COVID that you were behind so I tried to be patient. Then the day finally gets close and I look on my order and my salesman never ordered my chest of drawers at the time of the sale plus I called numerous times and left my number for a call back and never received one phone call with all that it added another 600$ dollars to what I thought was my price to begin with again I tried to understand as I realize people make mistakes but then we get to today’s delivery where they send a headboard with no feet so the bed cannot be assembled king size side rails when I have a queen bed and the wrong foot board that is 15-20 inches from the foot of the bed once again the wrong piece. I cannot begin to tell you how angry I am about this whole mess and I feel I deserve a generous compensation for all these problems my phone number is 865-254-xxxx My salesman’s name was Malik but I also spoke with a man named Steve a few times. I am so angry at this whole mess and still can’t sleep in my bed because it is now in pieces that can’t be put together all over my room and when I called to tell Malik all this the response I got was well it’s a holiday weekend and it will be at least next Tuesday before I can take care of this. I’m sorry but that is terrible customer service I’m pay 3000.00$ For this bedroom and this is the response I get .I am a senior citizen on a fixed income and waited my whole life to buy myself a nice bedroom to enjoy in my retirement and this has been nothing but a nightmare. I’m so disappointed in this whole process and if they are honest they will verify everything I have just told you. Thank you for a quick response and I hope better customer service than what I have gotten so far!!
Room to go delivered my sofa on May 20th and drive hit my vehicle outside which is on our security system. They refuse to give us the name of the driver and any information. Now they are saying the 3rd they contracted is responsible but refuse to give any information on the company and drivers. We even gave them a copy of the accident and you can see clearly he hit the car because frame by frame you can see where the car shook. Its time to go after rooms to go and the 3rd party. My Attorney is on stand by. Time to call.
Dear Rooms to Go,
First of all let me start by saying I am extremely frustrated and quite upset!
I placed 2 large orders with RTG that needed to deliver to a 5 unit STVR property.
I tried multiple times to get through to RTG via the 888 709 5380 number as well as the 800 766 6786 Customer care number to reroute orders 15913367I and 15955891i prior to delivery. These orders, which I waited patiently for because I liked what I was seeing and thought it would be the best furnishings for our rentals and our vacationers, took over 2 months to come in (I do understand that everyone is backlogged).
Order 15913367I went out for delivery on 7/28/2021, I tried more times than I can count to have this delivery rerouted to a different location near the original address because we had vacationers in all 5 units and interrupting their vacation was not an option. As a result of me not getting through to RTG for over a week, the driver went to the delivery location and called me to see who was going to sign for the shipment. I advised him that the delivery needed to be rerouted to a new location and he stated no problem, I will take it back to the warehouse and RTG will call you to reschedule/reroute the delivery. I attempted to contact RTG multiple times from 6/28 through to today 6/30/21 to provide updated delivery info. I was finally able to get a call back from RTG by a gentleman named Gordon. Gordon set up my 2 orders to deliver to the new address but then advised me that most of MY order# 15913367i was back ordered and would not be in until the end of August!!!! He stated that RTG put MY Items back in their system to be RESOLD!!!!!
This is not acceptable, I bought and paid for these items they were out for delivery, they were not refused, they simply needed to be rerouted to a new location!!!!
I placed 2 fairly large orders with RTG in good faith, this is product I require for my business. I could have purchased from anybody, I am sure they would have gladly taken my business, but I chose RTG. Now I am stuck with partial orders during our peak season and can not fully furnish our units.
I can not accept this and am looking forward to someone from Rooms to Go to get back to me with a solution ASAP!
BTW, this is not my 1st rodeo, We own Multiple vacation properties and have had to furnish them all. Never have I experienced anything like this!!
I have also sent this exact comment on 6/30/21 to your internet sales support.
Looking forward to your response
A very frustrated customer
Donna Berg
978-269-xxxx
My recliner has lost it’s power source since, May I have been trying to get it fixed it took several weeks to get approval to have a tech look at it, then parts had to be order which took more than a month, today a tech arrived and told me the wrong part was sent. I called CS and was told they couldn’t do anything until they receive the tech report which should take 3-5 days. A recliner that doesn’t’ open and close is useless. These chairs are only a year and a half old, the leather is fading (which I was told is NOT covered under warranty) and now one has no power. July 6 will be 2 months since I put in a claim for repairs and it still does not work. This is a slap in the face to a customer.
I feel like I have been taken straight to the cleaners. I have not had a good night sleep since I dealt with you all (Montgomery, AL store) I have been left with the impression that you all are not an upstanding business, but just a bunch of fast talking slicksters selling junk. This mattress that I have had less than two months is sagging and I am just at my wits end. I pray that you will just give me my money back and let me find a mattress of quality for my health’s sake.
We have been dealing with a defective Sectional since before the pandemic (early 2020) a little over a year. They sent someone out to look at it and they determined it was defective and they stated someone would reach out to us as the part would have be ordered. NEVER heard from them again, called and followed up once things with the pandemic started to ease up a bit only to be told they were having issues with manufacture of the part, waited again, no call WE called again and were finally told that…..The sectional is now discontinued, fought with them and told them that we spent money on a warranty package and the lack of communication was horrible, was told we could select a new couch within $1999 and we had 30 days to do so. So NOW I’m on YOUR time to pick something. Called what was suppose to be Corporate in FL and spoke to a Mrs, O ( will not release her name here) with Presidential services explained to her what we were told and we had seen the exact same couch in another showroom but it was not a Sophia Vegara and even the sales rep said its the same one just different manufacture. She stated she would reach out to the manufacture and speak to them and see if the pieces were compatible and would reach back out to us. Have we heard back? NO and called back only to be told the exact same thing you have $1999 to select a new couch and since you have known since March you had 30 days to reselect we can only honor half of that and give you 15 days. Notes from Ms. O simply state original no longer available AND now the one she was suppose to see was compatible is NO longer being made as well. YES i have known since march I was given the option of finding something within my range and 30 days but also was told I would receive a call back once she found out info from manufacture and once again i am finding out the possible compatible is no longer made also through a follow up call on MY end. I am held accountable at my job to follow up with my client not for them to follow up with me if I had told them I will contact you as soon as I hear something and I don’t even work in the Customer Service Rep Field.
Dear Michelle,
As you probably have surmised I am very unhappy with my purchase and since I did not see a “No Returns” Policy posted conspicuously in your store as required by Florida law I am well within my rights to return the damaged furniture to your store tomorrow which according to Florida State law, I can and I do demand a full refund to my bank account with in 10 days. Also please consider this email “my intention in writing” as required by Florida law to return the damaged furniture Saturday June 19, 2021 in the same condition (poor) as I received it . I’m asking you to be honorable, tell me where to bring it, like around back or anywhere at your store you would like.
If you do I will not hold you liable, even the truck rental fee I will eat, to get rid of this junk and get my money back.
Thank You
William and Marla Jones
704 661 xxxx
sapling.com/8543659/merchandise-return-laws-florida
THE BASICS CONSUMER RIGHTS
Merchandise Return Laws in Florida
By Kerry Zias
Receiving a refund in Florida is not always mandatory.
The state of Florida does not have any laws that force merchants to accept a return of a purchased item. However, the state does require merchants to post a notice in the store regarding their “no returns accepted” policy. Without such a notice, consumers have the right to make a return within certain guidelines. Florida has special rules mandating a consumer’s right to a refund for a home solicitation sale.
No Automatic Returns
Florida does not mandate that merchants have to take returns of merchandise purchased from them. The law does require that if a merchant does not want to accept returns, then he must post a clear and conspicuous notice to that effect in the store. Such a notice must be clear and placed by the cash register. Failure to follow these provisions will then create a presumed right of the consumer to return merchandise purchased at that store.
VIDEO OF THE DAY
Florida “Return policy” law
ppepronto.com/refunds-returns-policy/
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Merchandise Return Guidelines
Without the required no returns/no refunds sign, then a presumed return/refund policy shall exist with that merchant. The merchant must give the details of the policy to the consumer in writing upon request. The most conservative return policy allowed by state law is a right of refund within seven days of the purchase. The consumer must bring the merchandise back to the merchant and provide a purchase receipt. The law allows the merchant to adopt a more liberal return policy if they wish.
REFUND POLICIES – THE LAW
Consumers have come to expect ecommerce stores to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective.
The state of Florida does not mandate that merchants have to take returns of merchandise purchased from them. The law does require that if a merchant does not want to accept returns, then he must post a clear and conspicuous notice to that effect in the store. Such a notice must be clear and placed by the cash register. Failure to follow these provisions will then create a presumed right of the consumer to return merchandise purchased at that store.
I ordered a sofa with a 2pc sofa with chaise on March 22, 2021 and paid cash. I was told it needed to be ordered and wouldnt be delivered until June 12, 2021. After waiting 11 weeks for the order, it showed up with 2 sofa’s and no sofa with chaise. Now I’m being told I have to wait until August 31st (12 weeks) to receive the sofa with chaise. This is absolutely ridiculous!!!! Waiting 23 weeks (almost 6 months) for a complete sofa is unacceptable!!!! The customer service rep told me like it was no big deal and offered no other resolution! IT IS A BIG DEAL TO ME, I GAVE AWAY ALL MY OTHER FURNITURE FOR THIS SOFA!!! NOW I ONLY HAVE A SOFA THAT SEATS 3 PEOPLE!!!!!! I find it very hard to believe that this sofa with chase cannot be expedited and sent to me earlier then August 31st! Something needs to be done asap in order to rectify this problem!! If this is how your customer service works, then I will never buy any furniture from your stores again!! I will also be sure to spread the word about your bad customer service all over the internet and too as many people as I possibly can. My order # is 10117554. Please make this issue correct asap!
B. Jason Sipes
So to the CEO this is second complaint in one day. So Mr. Chester the manager at Broad Street decided to piss me off so when deliver said I would receive between 10 to 3. Then at 12:00 they said it would be late but no more than 30 minutes I knew something was wrong. So here it is at 6:30 pm still sitting home all day but I know what he did. You know what did. What a screwed up operation and I own my own international business. When covid is over so is your company. Terrible liars that have no respect making people wait now till 10 pm. Sad company.
Poor customer service by Mr. Chester broad street location Richmond Va. call to discuss if interested if not your 1.3 rating may only fall a Littlecas you are already at the bottom as you give yourself a 1 automatically. Never again will I buy in any of your stores.
Oh. Get this. I was told I should take better care of my stuff. When your techs were here they said:
1. It’s under the manufacturer warranty still.
2. You will hear back from customer service. I asked several times what the next step was.
3. I NEVER heard back even after I sent an email asking.
4. Today when I called I was told that someone had called me, which is not true.
5. I am now told I did the damage. No explanation. I have operated the umbrella exactly as I was told. I even asked about hurricane force winds during install.
6. This is the worst customer service ever. I’m sure you can blame it on COVID-19.
I have attached pictures of my yard, since I apparently don’t take care of my stuff. That’s definitely why I spent $1,600.00 bucks on this piece of garbage, because I didn’t want it to last more than a year.
That’s rich.
Andrea Hickham
PS I have bought numerous pieces of furniture, rugs etc. From rooms to go, but never again.
On Mon, Jun 7, 2021, 11:06 AM Rooms To Go (Cheniece) wrote:
### Please enter your reply above this line ###
Ticket #227637
Started
26 May, 2021
Please refer to the correspondence below. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
Cheniece
Dear Valued Customer,
Thank you for contacting Rooms To Go with your concerns. Please pardon the delay in our response. Our records are showing the issues reported with the umbrella were not considered to be a defect in the workmanship of the product, and therefore not covered. Because the issues were found to be customer caused, there would be nothing further we would offer for this issue. We apologize for any inconvenince caused. Should you need further assistance, please let us know.
07 Jun, 12:06
You
Hi,
Your repair techs came our over a week ago to see about our cantilever umbrella.
Please send me an update regarding the umbrella.
Thank you,
Andrea Hickham
xxx Flamingo Court
Friendswood, Texas 77546 832-738-xxxx
26 May, 12:19
Delivered as a service from Rooms To Go using INSIDE® by Powerfront™
{{ID-OEOTM863P5}}
I’m totally disappointed with the customer service I received at your Midland, TX store concerning my furniture issues.
Deliever driver came to the house to fix our bed, they cracked a part of the wood of the bed to fix. My son told them to come in the house to get started. My son stated they were smoking a cigarate and ignored him. My wife came home early from work to ensure that the job got done. They (Rooms to Go) personel told my wife we where here more than for 15 minutes. And it’s time for us to go. My wife was very angry and tried to call the customer service line and she was on hold between 15 to 20 minutes. Still waiting to hear back. We are ready to give this furniture back and go somewhere else where me and my family will be respected. Please CEO of this company if your reading this, these contractors that you hire is no good.
I experienced the unthinkable with Rooms To Go. My husband and I ordered living room furniture and the delivery date was set for 5/29/2021. I received a call the day off stating the driver had an emergency and couldn’t deliver the furniture. We called the local store, spoke to the store manager (Robert). He promised to call us back with a new delivery date & time ; that never happened. The next day (Sunday), we call him for updates; nothing. The 2nd call we told him if we don’t have our furniture by 7pm, cancel everything & issue a refund. He says ‘you won’t have it by 7 so I’ll go ahead and start that cancellation process now’. How did he know we wouldn’t have the furniture by 7pm but he couldn’t tell us when our furniture would be delivered? I proceeded to ask this question and he YELLED at me and talked over me. My husband heard the entire conversation. Is that what your managers do now, talk over customers and raise their voices at women?
I had a sofa delivered yesterday. In the showroom, I opted out of the delivery fee based on salesperson telling me I would only need to remove the packaging material. However, when I received the sofa, it had no legs attached. To require me to attach the legs is not a problem but to LIFT the sofa up to place it on the floor is a problem. I called this morning and asked that they problem solve this issue – get someone here to do the work and I’d pay the cost. NO call back. I just called again and spoke to a woman at first, a man got on the phone and said he will cancel the order. For the love of GOD, that is his critical thinking + problem solving skills. I’ve BEEN a business owner in NYC. There would be NO WAY I would NOT correct this problem, if I were the manager at this store it would absolutely be done. Instead, I have a June 5th cancellation pick-up. Welcome to Alabama right?
last delivery received-wall unit broken-went to store rec date of 5/27/21-del. never arrived until after 7PM no delivery. called today no satisfaction
I’m
Not the only one I see! Been fighting them dor about 2 years now! Them and that suck “insurance” they sell! Don’t do it, you will benefit Wisely going somewhere else..
Went in store and purchased a bedroom set…had to wait 4 months for delivery..paid cash and full price…when the delivery came…they dropped and broke my chester drawer set…called customer srvs with the complaint…said it would take 4/5 months to get another drawer…so basically im living out of garbage bags and boxes because i dont have anywhere to put my clothes….DO NOT RECOMMEND this place to my worst enemy
I am very upset I purchased a sofa from rooms to go 3/13/21 and got it delivered on 5/22/21. For someone in the warehouse to think it was funny to send me two chaise to the sectional. So I did not get the sofa half. To be told the sofa has been discontinued and I would have to choose something else or get a refund. This was my first experience with the store I am so irritated that it is definitely going to be my last. Then the guys left the pieces in my living room why couldn’t they take one with them? The individuals that are representing this company I can tell you this is not a good look.
I ordered a bedroom set from rooms to go back in March and the order was not delivered to me until April 23, I have a 5 year old who weigh 47 pound sleeping I this room. two days ago I notice one of the foot came off and a prt of the inside came off. I called the office at sawgrass no one seems to be willing to help with this. I called customer service I waited for over an hour on the shine just for the automated system to tell me to call back. this is ridiculous and very disappointed. something needs to be done about thi. I have send over $5000 over this bedroom set and after two weeks its already breaking apart. come on now. if you guys cannot provide products that will last the clients do not make them at all. $5000 is not cheap easy to come
On 3/22/21 I bought the leather sofa from room to go at 11027 Lakeline Mall Cedar Park,TX 78613. After 5 weeks (4/30/21) I received the delivery from room to go, but the product is damaged ( discoloration leather, missing USB built in outlet ); it is an open box product not new product, I am so frustrated about the product, I paid over $3,000 for the new sofa not for the used item. Then I called customer service to them about the issues with my sofa and they said the sofa is new not used, they will send someone to my address to check it out but will take at least 5 weeks . I demanded to return the product because it takes too long to get someone to my house to check on the product. They told me to go to the store that I bought the sofa and talk to the store manager about the issues. Next day (5/1/21) I went to the store and talked to the store manager, I showed him all the pictures of damaged product, one of the item was covered in the blanket when the guys delivered outside my house it supposed to be inside the box, not in the blanket also that item had the legs already hooked in the bottom of the sofa and this item also have discoloration leather. That is why I want to return the sofa, but the manager said the policy said no return then I explained the product is used and damaged not a new product . I told him that I understand the policy but I don’t want to pay money for used product, the product is not damaged from the delivery or manufacture but it is the used product. (open box item) then he got angry and yelled at me to tell me to get out his store then he went to his office and I tried to ask him who is going to take care of my case, one of customer around the area where I had the conversation with store manager told me about his issues with his product too. The manager saw that customer talked to me so he got angry at me and threatened to call police on me if I won’t get out his store but I didn’t say anything to that customer at all but because the manager and I had the conversation in the show room not in his office. And then the manager told me to get out his store and he said that the customer service manager will call me to take care my case but I have not received any phone call from them yet. I am so frustrated about the way the store manger to treat me the way he yelled at me and threatened to call police on me like I am a criminal. I wouldn’t recommend anyone to buy product from this store because they treat customer like a criminal while the customer spend their money to buy bad products from this store. I think the store manager name is Brian, he did not introduce his name to me and treated the female Asian like me so bad and disrespectful. Thanks,
Rooms to go has the worst way of doing business ! Furniture is all delivered in boxes ! The delivery guys took over two hours to put it together , meanwhile my front door wide open while flies came in and my air conditioner running . Boxes filled with that horrible white tiny snow that took over two hours to vacuum!
They were about to leave without mentioning that half of the furniture was damaged ! Now have to wait a month for the furniture to come in and go through this mess again ? Doesn’t make sense to put the stuff together at the store and inspect it before delivery and make just one trip and avoid pissing of the customers with a big mess and broken pieces . That would be too easy ! I will never shop there again or recommend it . Now I see why they have such low ratings snd horrible reviews !
I chatted with Angel on 4/6/2021 and Kihley on 4/4/2021 because I couldn’t reach anyone by phone. No one has picked up this defected mattress you all sold me and credited my card back yet. I am still having to sleep on my sofa. My very next steps are to file a complaint with the BBB and with my lawyer. You’ll are ABSOLUTELY THE WORST AND I WILL NEVER DO BUSINESS WITH YOU’LL AGAIN!!!!
I would like to know whom I need to speak I have two couches one of which is peeling and I was offered nearly half of what I had paid, they are leather from the Cindy Crawford line and are only 4 years old , with next to little use. Please contact me with a resolution .561-385-xxxx Warm Regards
Dawn Michelle Alesi
I bought around 5k worth of furniture from your Plano store in March to be delivered April 6th in Sherman,Tx. I drove from McAlester, ok to pick it up. I got it home and unboxed it to find a stain on the back cushion on the couch. The warranty company won’t fix it because it was done in the factory and the store won’t fix it because it said on my receipt (that I never got) that I had 48 hrs to report a problem. I bought the furniture from your store over the phone and the only receipt I have was from my bank acct. I called the store that I bought it from and the girl answering the phone wouldn’t let me speak to the manager. She said he was busy. What can be done to rectify this problem?
I have had the worse experience with Roomstogo I purchased furniture in October and received it in late December while receiving the furniture the nightstand wash broken the bed had lots of large chips broken within the wood footboard and rails. Each time the furniture was replaced it took a month or two before I received it. it came to me worse than before 3 times the last time I was told from a manager I could go into the store to reselect something else. But it wasn’t what I liked or I had to pay more for something roomstogo could not get right. Then the manager said if the furniture I received came broken or damaged I would have to keep it. Me “Really I don’t think so” because if I wanted second hand furniture I could have went to the thrift store. Manager said we can’t give you free furniture. Me “I didn’t asked for free furniture when I walked into roomstogo I purchased what I wanted and if you look on my record you were the only store I purchased all of my home furniture for years from roomstogo. I was also disrespected from customer service talking to me like I was a nobody each time I asked for a corporate manager I was told I could not speak with anyone else. But was insulted from a manager I can offer you 25.00 dollars to purchase something in the store. Me “you got to be kidding me what can I buy in this store for $25.00. The manager said you can buy a lot with $25.00. Me “Sir don’t insult my integrity.” I am so done with roomstogo never will I shop with you again signed
Cindy Dowdell past customer
Today April 2, 2021 our couch and queen size bed and mattress was supposed to be delivered between the hours of 7am -11am. The driver never showed up. He said he was at my house but no one was home which was a lie. He actually went to the wrong house he went to Bay Meadows instead of BaySprings. My car was in the driveway never left. The customer service, dispatch team and the internet sales have been very rude and no help at all. The driver never even contacted my husband or I. We live on a military installation which majority of the houses all look alike. They asked me if I had a black door with a white screened door the door is a storm door. They asked if I had a black bucket and a Hi sign on my door which I do not. The driver never came back and dispatch said they don’t have to make him. They tried getting ahold of his manager and they would call back and they never did. I am not without furniture and a bed. We waited around all day until 5:30pm and NOTHING!!! Absolutely horrible horrible service. Never again. I have canceled my
Order which the girl hung up on me twice. Her name was kierra. Rooms to go needs to do better with their customers. This is NOT ok especially when I’m spending over $3,000.00 on furniture!!!
I have been waiting for my refund for over two months. What do I have to do to receive my refund.
my lift chair broke down the tech ordered two replacement parts. One the parts arrived. I waited a week and the second part has not arrived. I went to the customer service office in Ocala florida and was given a tracking number however the usps does not have that tracking number. here is the tracking number i was given 94001169015625433xxxx.
Purchased a leather sectional, which wrinkled badly less than a month after delivery. Contacted your customer care who sent someone to repair it, the evening after the repair, the leather reverted back to the way it was before the repair. I’m very frustrated, I’ve called, texted, emailed, and chatted with no results. This is not fair for me to be STUCK with this eyesore in my home. I’m extremely unhappy and still have to pay for this eyesore. Very unfair to me
I purchased sectional couch with the warranty. I’ve been trying to get my couch repaired for 5 months! The warranty company has not contacted me one time. I finally went to a manager locally and he has been better to deal with but STILL WAITING to get my couch repaired! I will NEVER purchase nor do I recommend this place to anyone! Fortegra is a horrific company to deal with and why RTG uses them show no integrity or care for their customers.
I just got off the phone with Lakeland store manager Steven Chick, I have a mattress we have been trying to return, dispute has been filed prior. We have been dealing with this for months, now the manager is stating he will come get the mattress however it needs to be in the next 7 days. The FL house is a vacation home, we will not be there till 4/7/21 – He said this was not acceptable, need to have mattress picked up between 4/7 – 4/15 – gated community, we don’t know anyone to be there for us.
I cancelled an order 3 minutes after I ordered it , due to the fact that I was going to have to wait. 5 months for delivery. And when. I checked my account , they had already debited my account. I have tried everything to speak with someone and got nothing. I’m about ready to contact an attorney.
January 28th I went into Rooms to Go Baybrook location in Friendswood, Tx to purchase a TV package with the Living Room set. It was explained to me that I will receive my TV 5 business days after my delivery date which was February 4th. Today is February 19th and I have not received the TV I purchased with my living room set. I have reached out to customer service at both Rooms to Go and Best Buy to receive my email to redeem my TV. I did not get the email until February 16th. I redeemed the coupon and was told my TV will be delivered February 18th between 7a-1p. On this day after 1p I noticed no delivery and no call. At this time I reached back out to Best Buy to let them know I did not receive my delivery and asked for status. I was informed that the delivery will need to be rescheduled as Best Buy was closed. I was not called or informed that my TV wasn’t going to be delivered on this day. The Best Buy representative instructed me to call Rooms to Go to cancel my order to have the delivery date rescheduled as they weren’t able to assist me. I contacted Rooms to Go again to explain my situation and they told me they have to escalate the issue and it takes 3 days for someone higher up such as a manager to either give me a call or email me. At this point I reached out to the manager at Rooms To Go where I purchased my living room set and was told he was going to look into the issue and call me back. No call back from that manager. I then contacted the redemption again and finally got ahold to someone the knew what they were doing and was able to resolve my issue, at least I thought. I receive a redemption email again requested for the TV to be picked up and receive a contact customer support error message. I did exactly that and call them again only to be told they will have to escalate the issue again and there is no manager that I can speak to over the phone, only email. Insane! I JUST WANT ME TV I PAID FOR.
3 YEAR WARRANTEE CHARGES WERE ADDED TO MY BILL WITHOUT MY KNOWLEDGE OR MY CONSENT. THIS IS A FRADGULANT ACT AND I DO NOT APPRECIATE IT. I CALLED THE LAKELAND STORE ON 98 NORTH AND THE RESPONSE I GOT BACK WAS THAT THE SALES PERSON NEVER WOULD HAVE DONE THAT WITHOUT FULLY EXPLAINING IT FIRST. THIS DIDN’T HAPPEN. THERE ARE MANY OTHER FURNITURE OUTLETS THAT I WILL EXPLORE IN THE FUTURE. AS FOR ROOMS TO GO I HOPE THE BEST FOR YOU BUT WILL DO MY BEST TO TELL ALL ABOUT THE WAY THIS STORE DOES BUSINESS.
Non delivery/ lieing lazy drivers. Costing me money and time. 1 1/2 hr or more on hold for service.
A very unpleasant experience with Rooms To Go delivery and customer services. Delivery was set for 1/30 Saturday, they reschedule the delivery time 3 times in one day then rescheduled it for the next day, now i had to cancel all my plans for two whole days for them to tell me they cant do anything about it and to call Monday. Monday comes no one can help us because something is blocked on their end and they cant do anything about our order, so we are told to wait till 4pm. We try to get a hold of them no luck we try again Tuesday, i had to call over 13 times and be placed on hold for over 30 minutes. Finally they say its scheduled to be delivered on 2/11 that is if we even get it, the Only reason i ordered with Rooms To Go is for the fast delivery because we needed it with family coming into town. Every time you place a call they just send excuses your way. I will never be ordering with them again and will make sure to tell people to stay clear.
Feb 3rd at 1216pm I left my number for a return call from your customer care team. It is now 813 pm and no one has called. If this is reflective of your customer care, it certainly falls far short of my expectations. I still need help with my sofa when has a stain that apparently was delivered this way. It appears to be a label that was removed and left a sticky substance. I also have another piece of tape with numerous letters and numbers. This was also delivered this way. I can be reached at 646260xxxx
Furniture was supposed to be delivered yesterday Jan 18th but the driver did not buzz the gate to enter. I have waited since October 2020 and now nothing. I think that was inexcusable. Order FL25799601I
My husband and I purchased several rooms from rooms to go. Our box spring and Mattress was delivered in November and bed frames in January. Once bed frame was set up on one of the beds we realized the box spring and mattress was much to high. We could not have known this when we purchased the box spring and mattress as it was done separately. We contacted the customer service department Friday January 15 and was told they referred the call to Melissa the manger and we would get a call back. No call back and I called again today Jan 20th. I was told because it was in the home they could not take it back. We have just moved in from out of state and have not used the mattress or box spring as bed has not been set up. All we wanted to do was exchange box spring for smaller one or bed frame to one that we can lower. I am extremely disappointed with this reply. We have spent a large amount of money with our purchases from room to go. (Kitchen table/chairs, dinette set, 2 queen bed frames, 2 box springs and a mattress). We would have expected better customer service.
My arms are falling off my couch. I have the warranty and was able to get the authorization but after several attempts I am unable to get any help from customer service for getting the repairs set up. First time I couldn’t get a call back, second time they needed to get with the repair dept and we’re going to call me back. Almost a month later and nothing and now the arm is coming loose from my sofa
I want to speak to someone higher up than customer service. I am beyond frustrated and angry with the “customer service “.
My wife purchased a living room set from rooms to go on 11/4/2020. They were broken up to two delivery’s . Most of the order comes in the first delivery. The couch is damaged. I report it to the delivery drivers who took photos and listed as damaged. I was instructed to reach out to customer service to report it and so we can get a new one. I did just that, the customer service associate was just unprofessional, rude and unhelpful. I then had to wait for the new delivery of 12/5/2020 which I explained to the rude rep representative that I was unsure if I can have that day off work. I was told to call/text or reschedule online if I needed changed. So come to 12/2/2020-12/4/2020 I consistently reach out via phone, text and even by email trying to get my delivery date changed since I am working an 11 hour shift that day. I finally get a response on 12/4/2020 around 930am via text. I was then told I can’t reschedule it because it’s unlocked and can only do so once it’s unlocked which takes up to 48 hours which had I received a response then I initially reached out it wouldn’t have probably be that big of deal. I was told I could also change it online once it’s unlocked. So that is what I did, I rescheduled for 12/15/2020 since I am off of work that day. Curious why I haven’t received my delivery window yet I reached out once again to customer service via text and I am now being told they are once again “out of stock” and now have to wait between 1/5/21-1/9/21 which is insane to me since I even showed the representative via text the CONFIRMATION FROM ROOMS TO GO for tomorrow’s delivery date! I asked to speak to a manager and of course have not been in contact with anyone! No one even responded to my upset email on 12/4/2020! I want someone high enough to get this resolved to reach out to me! Rooms to go had no problem taking our money but now trying to get a new couch because they damaged it no one wants to answer . 747253xxxx
Please have someone from customer service call me, 678 551 xxxx
For 3 days I’ve been on hold with no one calling me back. At one time, Cust. Care rep named Michael fooled me into thinking he’d call me back. No such luck. I think Cust. care is as important as Sales. If a cust. is not happy, they will not refer you. Pls. have someone call me to resolve this simple issue.
On August 8th I purchased a set of living room tables which totaled 500.00 two of the tables arrived a few weeks later, and the last table finally arrived today (2 months later). I opened the box and immediately noted that the first piece of tempered glass that it supposed to be white was a yellowish color and the edges were a burnt orange color. The 2nd piece was white. I removed the tissue paper from the box, but the tissue paper that was lying on top of the discolored glass was stuck to it as if the glass had been wiped down with something wet, and the tissue paper adhered to the glass. I also noticed that the glass had a few spots of sticky residue in the shape of small squares, and the sticky residue had dirt stuck to it. The sticker on the glass was also dirty. I call customer service and ended up speaking to a representative & then her manager that was disgustingly rude, & nastly aggressive. She was no help at all. Told me that I had to wait an additional 2 months, and also store this big heavy table at my home until January. Saying that if something happens to it I would be responsible. I informed her that I have nowhere to store the table. I was expecting a new table that I could assemble and set in the middle of my living room, and that’s the only extra space I have. Also, I have dogs and I can’t be held responsible. I would like for the product to be picked up from my home. She you’d me that I can use the table until January, but I have 2 bulging disc’s, as well as a bone spur in my neck. Even opening this and lifting the 2 pieces of glass was a challenge. I am not going to assemble this table, then in two months assemble it a second time. I’ve already wasted valuable time lifting opening it, and talking to representatives. She insisted that the product stay. She said she could not help in anyway. So I have called the local rooms to go that I purchased from, and so far I have not gotten any help. He told me that I would have to assemble the table, then in January he would not be able to get the delivers to assemble the next one because thats not what I paid for. I told him that this is inconvenient because I risked my life allowing the deliverer into my home, and I had to spray everything after they left, and that I didn’t want to catch coronavirus. Somehow that seemed to be funny, but we just had a big outbreak of over 100 people at a church, and another mid size outbreak at a funeral. No one offered any compensation nor a way to rectify the situation. Just want me to wait an entire 4 months for a product. Want me to bite the bullet for a problem they are responsible for. Why did they send a discolored USED table in the first place??? If they did not have the entire set they never should’ve sold it. I didn’t pay for a used set of tables. I paid for new ones.
I will be posting reviews on every platform also calling the corporate office again because they did not answer. I will not be purchasing anything else from rooms to go. I advise anyone not to purchase. I have wasted over 2 hours today for no reason, and still nothing. My time is valuable just like there’s is, but they’re getting paid for this. I’m not.
Just a heads up for your customer service team. Most companies have a Twitter or Facebook customer service account these days, where customers can get fast help. I only have a small problem that i think could be fixed in 30 seconds. I dont want to be on hold for 10 minutes on the customer support hotline for that.
10 mins? That’s it? Try 3 hours – an hour at a time and then hang up.
Have had to call 12 different days one day I spend 5 1/2 hours on the phone , I bought a complete bedroom set june 4th it was supposed to be delivered October 17th on October 16th the called and said it was back ordered until January 9th I told them that was not acceptable to cancel my order . I they said ok they order is cancelled and I would have a store credit for my 20% down fast foward January 7th they called me and said they are delivering my furniture tomorrow I told them I cancelled my October 16th told them who I talked to etc. I told them I had already bought furniture elsewhere. they said well it’s in stock now and being delivered tomorrow I told them the order was cancelled back in October, their exact words where ya we know you cancelled it but we have no control over the manufacturer and the manufacturer refused to cancell the order I told them I bought it from RTG they said they didnt care it’s being delivered tomorrow period I told them it was cancelled back in October they again said it will be delivered tomorrow I said I dont want it or need it, I told them I will refuse delivery, they said I cant refuse delivery I said then cancell it period they said they can not cancell it 24 hours before they deliver I explained to them 15 times it was cancelled in October thank God I had the name of who I talked to but that didnt really help finally had to talk to a district manager to get it cancelled , after 5 1/2 hours on the phone that day Well will guess what I was charged for the furniture on my next months credit statement called RTG they said the order had never been cancelled they said they delivered it and set it up, I had proof I wasnt home I had to send 2 cerfied letters to them, file a dispute with my credit card company , had to get a notarized affidavit stating I do not have to furniture it was not delivered or set up in my house basically they wanted me to proof I wasnt lying , I sent all they documents and all the names and times I spoke with anyone at RTG to my credit card company and disputed the charges my credit card got my refund March 30, Iback minus %20 store credit , hell no I wont spend that store credit it can seat there forever, this has been a nightmare for 9 months
This is the worst company you can fine. Customer service and management really suck. Bad attitude and service at the same time
I agree, the manager in the Port Richey, Fl.store was so rude to my husband and I when we just had a problem with them
Please people don’t buy furniture there even the service tech said they sell low quality furniture and they don’t care or do anything for you when you have a peoblem
This company is “NO GOOD, IS A CROOKED BUSINESS.” HAS DUMB RULES rules. Going to take this to Todd Ulrich at ” ACTION 9 NEWS.” you cant move w/furn. from Rooms to Go; that voids your rights, when product breaks down in less than 60 days. Salesman didn’t tell me to buy my 94yr old Mom’s chair at a store that delivered merchandise in Ga. After I bought the chair he said they cant deliver it to 1206 Tara Lane, Brunswick Ga he told me I could get it delivered to my X’s address . He did, and my ex a upholsterer took it to my MOms in Ga. Chair is now broken wont go up or down, now its our problem to get it fixed. I tell you, I will make your store name known to everyone I come in contact with that you are a lousy terrible company. The chair was bought for my Mother 94 years old, I handle her business. Shame, shame on you disgusting policy. I am going to let the BBB know how distasteful ROOMS TO GO IS. I AM SO PISSED AND DISAPPOINTED IN YOUR COMPANY.
Worst experience I have had with Rooms to go. Purchased a dinning room set the end of December and I’m still trying to get two chairs without any wood splitting or defects on the upholstery. I have requested multiple times for a delivery time to be in the afternoons because we are a working family and they continue to set the times for the mornings. When we call and indicate that the morning time won’t work then they reschedule for at least two weeks out for a Saturday. Well by the second time still receiving chairs with a defect, I would think they would more accommodating. That is not the case. It is now mid January and we are scheduled for a time for the end of January. Got really upset with a representative today due her no care attitude and her trying to over talk me. Really rude. She just continued to say that the computer schedules the visits. I have bought furniture from rooms to go before but this has been the worst experience. Please know also that you can not return anything per a representative. They only repair or replace
Only thing is the replace time seems to be when they feel like it.
So disappointed with rooms to go delivery service. Purchased a complete bedroom set that would be delivered on two different days. First day was a Saturday and was sent a text for 11-4 delivery so I made dinner plans at 6:30. Get a call at 1pm stating delivery would be from 2-5pm and furniture shows up at 5:45 and after set up they leave at 6:30 so dinner plans ruined. Second delivery on a Tuesday from 11-4 so I take personal time off work. Get a call at 1pm stating it would be between 2-6pm and than received a call at 5:45 that the driver had two more stops and I would be next. Did not receive furniture until 7:45. Completely unprofessional. I would not have taken an afternoon off work for no reason. I will never buy furniture from rooms to go again and would recommend buying furniture elsewhere for everyone.
I am writing in regrades to the experience I had with Rooms To Go. On October 15, 2018, I went to one of your stores (Jensen Beach, Florida). I purchased (in cash) a sectional coach and ottoman for the total price of $1,492.32. I was informed that the items would ne be delivered until November 14, 2018. The furniture was delivered on November 14, 2018 as promised; however, all the pieces were not delivered, I received two ottomans and one piece of the sectional. When I contact Rooms To Go customer service, I was told that I would not be able to get the other part of the sectional until Wednesday (November 21, 2018). I informed the representative that the timeframe was unacceptable because I paid for the furniture as well as delivery. I asked to speak with a manager (Rachel Baker, Supervisor of Corporate services). I spoke to her about the situation and asked how Rooms To Go was planning to compensate me for my inconvenience, she stated that basically the company never discus compensation in this matter; however, she would be willing to offer me a $25 dollars credit. I informed her that I sent over 150 dollars deliver fee, and over 1,200 dollars on the furniture, and Rooms To Go thinks so little of their customer, that they would not take the extra steps to rectify the issue in a timely manner.
At this point it is not about the money, it’s about the customer service, and the company willingness to resolve a complaint or dispute; and not dismiss the customer’s concerns. This is my first time purchasing anything from Rooms To Go, and my experience in the store was so pleasant, and left the store with confidence that I would get the all items I purchased. I understand that humans make errors; however, it is the company’s responsibity to rectify the customer’s concerns.
09/06/2018 I went to Room to Go in Willow brook off 1960 in Houston Texas. I purchased a bedroom set from children not to mention a living rooms set and an additional bedroom set paying CASH for everything. I was told the living room set along with the additional bedroom set need to be picked up by another moving company because their delivery schedule was full. No big deal made the arrangements. However, my children’s set should was going to be delivered by Rooms to Go. I told the sales person I would not have my keys until 4pm the day of delivery for my new apartment. They told me not a problem they would put notes in the system. I received a phone call from the delivery people late morning the day of the delivery telling me they around the corner. I said, you were not supposed to be here until 4 or after. The delivery person said no problem and hung the phone up quickly. I received another call from another representative telling me they were not going to be able to deliver my furniture and would put a 48-hour hold on my furniture at the warehouse. I asked for a manager and she transferred me to the regular customer service line and I waited for 15 minutes. I asked for a manager and was told by Ms. Contuer she was the only manager and I could not speak with someone else. I asked again for a manager she said you are not getting your furniture, I asked again to speak with someone else and she said you are not getting your furniture. After the fifth time she hung up on me. I called the store asked for a manager and was told they can not provide a specific delivery times and they would have to wait 48 hours for my sons furniture to be picked and ready for pick up. Spoke to a store manager who instantly repeated the same spill about giving specific delivery times. Not once did I hear an apology and not once did anyone attempt to correct the situation. I was told if I wanted a refund they would keep 20% . Called corporate and guess what I was transferred back to their generic customer service number. This company does not care about their customers and I will never do business with them again. Worst experience of my l8ife.
Michelle hi iwas reading our comment about room to go in 2018 i wish i have saw this earlier they are the worst it has been a night mare dealing with these people. no customer care at all once they get your money thet basically say we can kiss their you no what. so sad i ever dealt with them
You are totally correct. I’ve been doing business with Rooms to Go for years and have a wonderful sales lady. However, the minute I have an issue with my furniture it turns into a nightmare with the manager and Fortegra (warranty company). My sales lady continues to be great in the midst of being helpless in the situation.
Me too!
I am not going to go the “normal” routine of complaining about rooms to go horrible customer service and corporate dismissal of customer complaints. I do want to say it’s ashame that people spend their hard earned money on products that don’t last a month, never get their furniture or get damaged furniture. I do want to say if you are not “GOD FEARING “ people you need to get to be. Because you are dishonest, thief’s and robbers and the Bible says people of these characteristics fell to live theirs lives out are be successful.( Psalms 35 :26 ) says Let them be put to sham and confusion together who rejoice at the calamity and troubles of others, let them be clothed with shame and dishonor who magnify exalt themselves over other people. Some one at rooms to go need to open their eyes and get it right with the customers. With out the customers you don’t have a business. Because in a few short years there won’t be a rooms to go, you will be gone. God, the Lord Jesus Christ don’t like “UGLY “ what if it where someone treating your family this way. I don’t think you would ignore or brush your family off !!!! Very disappointed customer!!!!! L. Sanders
I have a terrible experience with RTG. It all started in February of 2021 I was suppose to get my furniture in April 2021. I didn’t get the sofa and chair I received the bed and mattress. The bed comes and the headboard is scratched up so they had to send another one. I get it and put it together make a long story short they were supposed to redeliver my sofa and chair in July and when they the day before they were supposed to deliver it they called me and tell me they only had the chair so I was like what’s the point of delivering the chair only so they set it up for redelivery and when they brought the sofa and the chair the sofa they dragged on the ground and when they delivered it and smell like garbage so I didn’t do anything with it I told him they had to come get it so they were going to set up another delivery date I told them when they came and got the sofa and chair and I also called the store in Tampa Florida on Dale Mabry and told them that I wanted to cancel the order I didn’t want the chair or the sofa so the lady told me she was canceling the order and then I get this call a couple weeks ago in January with January is still here but telling me that my furniture supposed to be delivered on the 4th which I canceled the order last year and August 2021.I called the store and told the lady on the other end I cancelled it she said ok I will put the cancelled order in. So today someone calls me and says they where delivering the sofa and chair I told the driver that I cancelled the order months ago and called and couple of weeks ago to cancel. I call the store again and the girls are so rude to me talking over me and telling me what they think happened. I’m telling the girl that’s not what happened and she’s pretty much calling me a lier. Shes telling me I came to the store and what she thinks happened and I tell her that’s not what happened. I tell her the notes are wrong I cancelled the order more than once . I’m not sure what the issue is as far as taking notes and comprehension. The girls where definitely rude and to get my point across I had to practically yell because the girl kept talking over me. Bad customer service really bad. And to make matters worse when I call back to talk to a manager they left me on hold for a long time on purpose and then came back on the phone and said oh the manager will call you back and the manager never called me back here it is 5:37 p.m. and no one has called me back. And this is the rooms to go on 2970 North Dale Mabry highway Tampa Florida 33607. Horrible horrible experience. Not only did the agent tell me I can’t cancel my order I said why it’s been cancelled since last year Aug 2021 and no one should be calling me about a delivery at all. Plus I called a couple of weeks ago and made sure it was cancelled and the lady on the other end said ok we will cancel and issue a refund. The thing is the agreement that I signed I paid it off if they have another one I didn’t sign it at all.
I have to agree with you, purchasing from this company has been a complete nightmare. The hard own money I make to put something decent in my house looks like garbage after one month & corporate doesn’t give a care.
Same here will never go back to them again. They couldn’t get my couch to me by the 1st. So no biggie it came the 7th only for it to be the wrong freaking couch. Than the manger was all rude said they could bring the right pice fallowing Monday. Well they came today and it’s still the wrong couch at this point I want to refund the couch and go some where to buy one this is insane. And no one will help you
I went to Room to Go in Willow brook off 1960 in Houston Texas. I purchased a bedroom set from children not to mention a living rooms set and an additional bedroom set paying CASH for everything. I was told the living room set along with the additional bedroom set need to be picked up by another moving company because their delivery schedule was full. No big deal made the arrangements.