96 Customer Complaints for Shell Oil Headquarters.
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  1. To: Bruce Culpepper, A faithful employee finds himself in a dilemma, he has finished his contract and has been doing extra work for you. He mortgaged all he owns for a chance to prove what two others failed to do for you in the UK. He took extra cash money to make sure he covered all bases. But the rules changed and now has to pay 50% of pay for the ship to come to get him and crew to leave and collect their pay and go home for Fathers day (he is the father of a 7 yr old son) He has no way to do this, Will you help? Thank you, for your trouble, Ryan A Neibaur does not know that I have to ask you for help. You know he is able to pay you for any trouble you may have to go through to help them. Yours truely, Linda

  2. Ryan A Neibaur has no family to help him off the Rig in the UK. I Am 75 yrs of age and in poor health, please help him and his crew. Happy fathers Day to Bruce Culpepper family.

    1. I was at the shell store in Boiling Springs s c 01/07/21 there was a woman who works there hit another employee someone told me that her name was Doris. They say that she is always cussing out customers also I think they should send someone from the corporate office in person to investigate the situation. She should be terminated. She is bipolar and she is always rude to customers

      1. My niece and nephew and I were at the shell store in Boiling Springs s c when a cashier that works there was very hateful to everyone at the shell store she was also cussing up a storm. She was also watching the maintenance man she was stalking him. Watching him the whole time we were there. This was a couple of days ago. Her name is Doris. A customer told me her name. She needs to be reprimenend or terminated soon. Someone from the corporate office should go there and investigate the situation in person

      2. This woman named Doris should be terminated from her position soon she is very hateful and rude to everyone that comes to the store very bad attitude towards customers

      3. I was at the shell store that same night I thought that this woman would have been fired by now maybe the manager needs to fire her soon she was very hateful to everyone that came in the c store that night. Someone from the shell corporate office should go there and investigate in person thanks anonymous if someone doesn’t do anything about this soon. Shell is going to loose a lot of customers. I won’t be back at this store or any other shell gas station either

  3. Hi my name is Majid sabeti and I’m calling to file a complaint complaint against one of the workers Shell gas station at 19th Street and Placentia in Costa Mesa the guy who was working it was to Sunday before two Sundays ago 9:30 in the evening I was buying a cigarette and it was 7.95 i got the cigarette and I put my credit card in the system and open the cigarette pack after few seconds he said your card is no good I told him there’s nothing wrong with my card and then after he said my system is down so I had to open the cigarette and I told him I’m coming over here every day buying cigarettes so I can give you $8 tomorrow he was start hustling hustling at me and so I give you back the cigarette the second time I was there to buy gas and the cigarette and he was outside he said we are not ready to serve he didn’t give me the gas and the cigarette and the third time I was there and I bought a cigarette the same guy and he was hustling and he was so rude I got the cigarette I gave him $8 the price of the cigarette for 795 and after he said it’s the prices 805 I said I didn’t know that for the five pennies he rudely rudely asking the cigarette back to him I want this guy to be taken care of and removed from this position I don’t think if he fits in that position to work for the shell and I would highly appreciate if you would take care of him he’s a chubby guy bald head with the glasses he was working Sunday 9:30 to 7 days ago the Placentia and 19th Street gas station thank you very much

  4. I used to like going to the Shell in my local area but no more the last dozen times I’ve gone it’s been a hassle. Majority of the time the pump has no receipt paper so I have to bring all 3 kids in and get the receipt. Then I got a gift card from my credit card rewards and tried to use it to get gas and it says to see cashier. So I go in 4 times to the cashier because it won’t work. Cashier was so nasty telling me I don’t know what I’m going and was so nasty to my that another customer came over and tried to pump it the gas also. And yeah it didn’t work. The guy behind the counter has been getting worse Thru the years but now he is just a real nasty sob. Your probably loosing so much business because he is so angry. So I went over to the next town a week later and my gift card worked fine. I went back the next time I needed gas just to test it and yeah it didn’t work at the jerk last gas station. You have a loose canon on your hands with that guy who is always there. He isn’t maintaining the gas pumps. They don’t work half the time and seems fraudgelent there’s never any receipt paper.

  5. Hello my name is Charlene Brown, This complaint is for store 9353, It was around 9:00 am on 2/24/2019, and it was bad customer service I received, the lady alma was very rude and the cashier that was working. They claimed that they could not give me cash back from my debit card, which was only 15 dollars, I already press the debit key for my money back, then she tells me she dont have change to go to the ATM, in a rude voice, I ask for corporate numer, she told me to go look out side by the pumps. The individuals that worked there today were very rude and this is not the first time they treated me like this.

  6. She’ll sent me a e mail for credit card I got it one week ago an now all the shells are circle k’s

  7. I want to report a lady at one of your locations in Mobile Al. I’ve not ever reported anyone at any business before this is not a habit of mine. But the lady’s name is June and she give everyone a hard time for no reason. she works at the Shell/Circle kay located at the intesection of Cottage Hill road and Sollie. She’s running off customers.

  8. My experience with the company is that once they have you as a customer then they make it hard for you to contact them with any problem. For example i was unable to get through at all on the customer support phone number today.

  9. You have some on rig that needs a new drilling why you helping i don’t how you all them men out and no help them they been there since August 2019 why you leve them and do anything to help them. Please help im begging you to help them. they all families.

    PLEASE CALL ME AT 773-844-xxxx SO I CAN PAY.
    YOUR PHONE # 713-241-6161 IS NOT IN SERVICE

  11. I have been going to shell in Pineville for a long time. Each time I have paid with no problems, however, I went to get as on Sunday & saw I had. $1 charge to my account. Will this happen every time I go to get gas?



  13. I would like an explanation why $10 worth of gas ,a$117 hold is put on my card, I feel I should be refunded, my money sooner then8 calendar days,
    Also where is it posted any where about a large money hold will be taken till the charge clears,
    This is credit card fraud just in a different form, this has messed up my entire month bill to be paid,
    Iam done using shell oil for good!

    1. I tried to buy $1 gas for the lawn mower. It tried to put %$50 in the store. 4 times. Clerk or system? The same station that charged me $35 at 1 pump, that didnt work, and couldn’t give me gas at another. Without charging me again. Never got my %35 back.

  14. I was entitled to a refund because my account was double charge in the month of September. It’s has 3month, and each times I call to solve this matter, There would tell me it will be in my account on Friday or they need a copy of my bank statement. I provided that. Again they are repeatedly saying the same a words over and over.. I have not received my refund in the amount of 100.00. so I closed my account with shell.

  15. Stopped at store #12290 off 1488 in Magnolia tx 11:15am nov 18. Not the 1st time at this location but the same problem each time. I stop to turn in my scrath off lotto and they tell me they cannot cash the ticket i need to go somewhere else. I told him i know i want to trade my winning ticket for another sceatch off. I said: you say the same thing everytime i come in you wont cash them but you will sell them and I I didn’t like it I can go so where else. These men are very rude and unprofessional. Why a store like Shell would employ these employees to represent your store I will never know.

  16. We love our Shell station here in Covington,LA and want to continue patronizing BUT clerks have pretty much stopped wearing masks and customers also not wearing. I am not risking my health for people who have no regard for fellow Americans. Please advise

  17. I’m a stop and shop customer, and had acquired 1.50 off gas told the attendant to fill up, of course a 20 gal. Limit at 8.4 gallons pumped they ran out of reg gasoline, and could not complete the requested amount, i feel im owed 11.6 gallons at the pump price with my discount of 85.9 cents

  18. Me and some of other Mexicans were in the shell store in Boiling Springs s c Tuesday night. There was a woman who works there was very rude to all of us. She had an attitude towards me and my friends. She needs to be terminated

    1. The woman that works for the shell store in Boiling Springs s c was cussing at customers the day I was at this store some lady said that her name is Doris. She was also very hateful and rude somebody should go there and investigate this situation in person she should loose her position soon

    2. That woman should loose her job she has a problem with her temper she has a foul mouth too very hateful and rudest person I have ever seen herr name is Doris

  19. I was at the shell store in Boiling Springs S C Tuesday the 15th of December 2020 with a couple of other Mexicans and the woman that was working there was very rude to all of us. She has a nasty mouth. She should be terminated.

  20. I was at the shell store in Boiling Springs South Carolina Monday the 14 of December 2020 when I heard a customer being rude to the man that cleans up the store. I asked another customer what her name was they told me that her name was Teresa. She is an african american female. The customer that told me her name said that she is always talking rude to him.

    1. This woman named Theresa should be banned from the store she has a really bad attitude one day I saw her and Doris they were both hollering and cussing each other out Doris should be terminated also for being rude and hateful to everyone here at this shell store in Boiling Springs s c

  21. My wife and I were in the shell store this evening. The woman who works at the store. was using profanity and she was also rude to both of us and several other customers someone at the corporate office should investigate the situation. I think that she should be fired. Other customers said that she always has a bad attitude towards customers.

  22. Me and my family was in the shell store in Boiling Springs South Carolina when an employee that was working Saturday night the 19 of December was so rude to everyone of us. She kept saying cuss words. Shell corporate office should investigatee the situation. This employe should be reprimanded or fired

  23. I was at the shell store in Boiling Springs South Carolina. I used the restroom there. This was the cleanest restroom that I’ve ever seen. I’m a truck driver and I drive from coast to coast. Thanks for having such a clean store and restroom and parking lot.

  24. I was at the shell store in Boiling Springs South Carolina a couple of days ago this is the cleanest store that I’ve ever seen before. A lady who works there said we have a maintenance man who cleans up the store. This guy really must work hard.

  25. Me and my wife were in the shell store in Boiling Springs South Carolina when a older employee was being mean to all off us. She was a real smart alleck cussing up a storm. I think she should be written up or fired from her position soon. 12/19/20

  26. I was at the shell store several weeks ago. I was sitting at pump 3 for a few minutes. The woman who was working there that day came out to pump 3 and cussed me out. She said that I was blocking the pump. There was other pumps where someone could pump gas at them. I don’t know what her problem with me was. I just drove all the way from Texas just to get cussed out by an employee of a shell gas station. She should loose her job for that or at least get written up

  27. What kind of a world do we live in where I even have to write this letter. Seems kind of post-apocalyptic dystopia right. Killing thousands of animals, who are not to mention all facing extinction, for oil. But as long as the money is in your hands, the blood on your clothes doesn’t matter, right? I for one would love to hear the meeting where everyone just agreed to this? “Hey want to do the absolute worst thing that we can do for our planet?”. “Sure!”. Was that close! Just a friendly reminder here that impact that this action will create on climate change will be irreversible. I cannot wait to hear how proud your loved ones will be when you tell them about how you destroyed the future of our planet! They will be so proud! Wake up. Realize that the blood on your clothes will dry and it will not fade. One day you will get up to get dressed, look in your closet, put on your shirt with the least amount of stains of it, and go to work. Does that sound like a dream life? Then change it. Whether you realize the power you have or not, the rest of the world does. Change what you can while you still have the time to.

  28. I am trying to get in touch with the legal division of Shell Oil.
    This website is impossible to navigate.
    Please provide me with an email address and phone number of someone in the real estate department of the legal division.
    Thank you.

  29. Me and my mexican friends were in the shell store in Boiling Springs South Carolina 01/06/21 when a woman who works there was cussing everybody out at the shell store. Someone said that she is always like this. Also cussing out customers and employees. And being rude she is such a smart ass she should loose her job. Someone should investigate the situations.

    1. This woman who works there her name is Doris she should be terminated she is very hateful and rude to everyone that comes to the store

  30. I got disrespected, provoked and denied a return from a Shell location. Please contact me to get this situation brought to notice to HR. I don’t appreciate being treated badly as a regular civilian who is contributing to the business of Shell as a customer.

  31. Markiplier is at 1031 South Reynolds Road your Shell gas station employees does not wear masks . They do not Enforce Customers to Customers to wear masks . Please look into this and help the other customers that want to feel safe And you’re busy

  32. Do you know how many people get robbed at gas stations? Now you guys have little tv screens with advertisements playing to distract people. That is an invitation for thieves. If anybody gets hurt or robbed at your gas station because they did see or hear the bad guy due to your advertisement, I hope they sue you. I’m going to start putting that idea out there on every social media I can.

  33. I received a 1099 from shell trading (us) company located in houston, texas and we have never received any money or done any business with them . I tried to call them and nobody is at their office, so i don’t know why we would be getting a 1099 to apply to my taxes.

    I WILL NEVER EVER USE Shell again. I am hired in on one your Shell gas stations, they handled me very bad that’s all I am saying it was so bad that I quit my job. Disappoint and No more Shell for me and my friends.

  35. This woman that works at the shell store in Boiling Springs s c her name is Doris she is always cussing out customers and employees she is very hateful to everyone that comes in the store she hit the maintenance man 2 times she is always hateful to the maintenance man she is always following him around. She watches his every move. Someone should investigate the situation she needs to be terminated soon

  36. A cashier that works at the shell convenience store in Boiling Springs South Carolina is very rude to everyone that comes here she is also hateful to employees she calls people names she cusses out customers. Her name is Doris. I saw her hit an employee 2 times. Somebody from the corporate office should go there and investigate the situation

  37. A woman who works at the shell store in boiling Springs s c her name is dorris she is always cussing out customers and she is very hateful and rude she hit one employee that works there some other customer told me that she hit the maintenance man a couple of times. She should be terminated soon. She is a very mean person. Someone should investigate this situation in person

  38. I was at the shell store in Boiling Springss South Carolina when a woman who works there was flirting with my husband some customer said that her name was Doris she was also very annoying she was also very mean attitude towards customers in the store she is very hateful to everyone that comes to the store I heard they say she is always like that someone should go to the shell store and investigate the address is 4080 hwy 9 boiling springs sc 29316

  39. I was at the shell store in Boiling Springs s c when a woman who works there was stalking an employee she was watching him like a hawk. She was also very hateful towards all of my friends that were there. She is a very hateful person. She is always cussing people at store another customer told us. They say they think that she is bipolar she should be fired from her position soon. Someone should investigate the situations. This woman also acts like she is off in the head.

  40. My family and I were at the shell store in Boiling Springss South Carolina when a woman who works here was rude and very very hateful to employees and customers she has a smart mouth. She should be written up or fired from her position. Someone should investigate the problem there the address is 4080 hwy 9 boiling Springs South Carolina 29316

  41. I went to the shell store in Boiling Springs s c this Monday night when a employee that works there was very hateful and rude to everyone there she was cursing like a sailor. She should be fired from her job. Someone should investigate the problem somebody told me that her name is Doris

  42. There is a cashier that works for the shell store in Boiling Springs s c who is very hateful and rude to customers and employees. She cusses like crazy always closing the store early her name is Doris someone should investigate the situations she should be terminated

  43. I was at the shell store in Boiling Springs s c when an employee that works there was very hateful to everyone that was at the store she was cursing at every one she has a really nasty attitude towards customers and employees some man there said that her name is Doris they say she is always like this shell corporate office should go there and investigate this situation in person she should loose her job because of that.

  44. I was at the shell store in Boiling Springs s c when a woman who works there was very hateful and she had a nasty attitude towards me and my friends she was cursingg up something terrible. A customer at the store said that her name is Doris she was a very mean woman. I hope that someone from the corporate office will investigate the situations at this store the address is 4080 hwy 9 boiling springs sc 29316

  45. I was at the shell convenience store in Boiling Springs s c when a employee that works there was very hateful to an employee that works there she was hitting the man too she was also very rude to customers she was cursing at the customers too she was very hateful attitude towards everyone somebody should go there and investigate the situations she needs to be fired for this there is no reason for someone to be like this

  46. Our family has been a Shell credit card holder for many years. Due to the fact with the post office we received our bill After the due date we were late in paying our bill. I have tried to resolve this with the account inquires on the bill,but after talkin to several customer representatives and the promise of a return call that never happened,I am not happy. I also tried to call several numbers on your website but they are not working. The problem is that we were charged $27.00 and $4.90 in fees. This is not fair. I am also concerned that I am a senior citizen and fairly computer literate, but are you doing this to other senior who are’t and just taking their money. My next step is to write a letter to the shell headquarters in Texas. Sylvia Taylor Phone number 301 865 xxxx.

  47. I was at the shell gas station in Boiling Springs s c I went to use the bathroom and this bathroom was at nastiest restroom that I’ve ever been to

  48. I saw the manager at the shell gas station in Boiling Springs s c drinking alcohol on the job some one needs to investigate the situation that is not right drinking on the job

  49. I work at the shell convenience store in Boiling Springss south carolina there at this store my manager cussed me out several times for no reason my name is Doris

  50. I work at the shell convenience gas station in Boiling Springs South Carolina and the manager cusses out me in front of the customers he keeps yelling at me from the top of his lungs. Someone should go there and investigate the situations in person. Also he has a lot of outdated stuff at the store on sale buy one get one free.

  51. I think you need to watch the video at 5825 west main st dothan alabama. Your worker vencent that works knight shift was very rude calling someone a dumb ass because they picked the wrong cup for a drink. Y’all lost my business and my company business unless something is done about this. I’m very upset over his actions.

  52. I have been a Shell credit card customer since 1974 and have always appreciated the excellent service I have received on the rare occasions when I had a problem. That has changed recently and I assume it’s because Citi is now handling your accounts. The last two bills I have received included erroneous late charges for bills that I had most definitely paid on time (as I have done for the past 46 years. I have had to spend much time on the phone trying to get these unwarranted late fees reversed. Once I get to a Shell customer service rep. things get corrected. But dealing with Citi first is a frustrating ordeal. It makes me very disinclined to use my Shell card.

  53. I was at the shell gas station in Boiling Springs s carolina on Tuesday night the 16th of February 2021 at 9:52 and this store was closed. I thought that this store wasn’t supposed to close till 10 someone should solve this problem. This is not the first time this store has closed this early

  54. Since last July I have purchased 82 gallons of gas and have recieved only $.40 rewards.
    I should have received a total of $8.20 rewards. Please review my statements from July 2020 thru February 2021 and you can see for yourself, No matter how many gallons of gas I purchase within the month I sometimes get a $.20 reward. That is not how the program is supposed to work. I have tried to get help from customer service but they refuse to help me.

  55. We just left a Shell store trying to sell a man and a little old lady a case of water for 30.00 this is awful. The store is at Bossier City Louisiana at Jimmy Davis hwy and Barksdale Blvd.

  56. Your station tried to put $50 for $1 gas. 3 times. Once the statuon charged me $35 for 1 pump, and when pump didn’t work, insisted that they couldn’t change pumps in system. I had to pay again, and was never refunded my $35. That station steals. Phone 601 215 xxxx

  57. A manager in Mitchell South Dakota named Carrie went out with one of your distributors which I believe is against the rules because now she could probably get favoritism from him better discounts than the other show gas stations I don’t know if they did anything afterwards but if they did he could probably give her a really good deal

  58. We bought 50 dollars worth of fuel last night put it in our truck I think we got bad fuel our truck does not want to run i

    The truck we bought it at the corner of 301 and mlk in Tampa fl
    My address is
    Charity elliott
    7234 halima rd
    Dover,fl 33527

  59. I was at the shell store in Boiling Springs s c Saturday night the 27 the of February when I saw a lot of outdated stuff in the store. Like chips drinks candy bars. And other stuff out of date. This manager should loose his license for this and he should also be fined for this someone should send dehec there to investigate the situations fully. And I also saw a woman who works there was very hateful and rude to everyone in the store customers and employee. She was cursing.

  60. I was at the shell store in Boiling Springs s c when they’re was a woman who works there was very rude to customers and she was also cursing at me. She is a very mean woman she is very evil woman. A real witch with a capital b .

  61. I used to work for a franchise and the irs is asking for my old paystubs from this employer specifically. From what I understand he now works for your corporate office here in Colorado and no one can get a hold of his so I can get this info. I have been trying for over 6 months and have gotten nowhere. Is there anyway you guys can please help me in any way?

  62. 6949 silver star rd, Orlando Florida 32818, a very tall dark skinned straight black hair young lady called Toni work at the gas station, she is very disrespectful to the customers, she closed both doors to go be in her phone at the bathroom, she called the cops pretending I’m a threat to her because I told her I’m going to talk to her manager about how rude she’s being with customers honestly I’ll never come back to the store anymore because of her attitude is very nasty and disrespectful.

  63. 6949 silver star rd, Orlando Florida 32818, a very tall dark skinned straight black hair young lady called Toni work at the gas station, she is very disrespectful to the customers, she closed both doors to go be in her phone at the bathroom, she called the cops pretending I’m a threat to her because I told her I’m going to talk to her manager about how rude she’s being with customers honestly I’ll never come back to the store anymore because of her attitude is very nasty and disrespectful, they should fired her as soon as possible, because she’s only pushing customers away, and again her attitude is very nasty, because of her I’m done coming to the store about anything I need… never ever again honestly.

  64. Shells gas 9901 parkway east bham al 35215 by far the worst customer service I have encountered in a very long time. The gas pumps cc machines are faulty it approved my credit card let me remove the pump and before I can pump it cancelled out my transaction. I go inside ask Why would it do that and place a hold on my card if it’s already been cancelled the clerk tells me he doesn’t know anything about the pumps. I then ask how do you own this business and not have knowledge of your stuff he steps to the side another gentleman then snaps at me asking what am I talking about my credit card was doesn’t have money in it. I show him the receipt stating it was surely approved. Instead of going back and forth I asked to pay 25 he does so I place my cc in the machine it says cancelled it ask is it a chip I responded yes he ask me to try again it says cancelled again. So I decide screw it. Went back to my truck and tried my debit card. What do you know it went through. The gentlemen then runs out and taps on my window asking why did I leave out my cc went through. And tried explaining to me how I need to listen to him instead of leaving out. I told him the machines are faulty he needs to upgrade or get them checked he then throws his hand up and says I WILL JUST CANCEL THE TRANSACTION I SAID PLEASE DO. I come in to get my cancelled receipt and the clerk hands me the receipt where I was charged 25 instead of refunded. So I go back in and ask for the refund receipt. Of course he starts talking in his native language. And I explain to him I work for Patel’s which I know the clerk last name from previous experience. He says I don’t care who you work for you need to learn to listen. And toss receipt on the counter AS A MEMBER OF SHELLS GAS I WILL NEVER SHOP WITH THIS FRANCHISE AGAIN. Total disgrace.

  65. I purchased gas on 3/2 I put 20 in my tank u put a 55 dollar hold on my card still has not cleared, can u please release the funds.

  66. My husband has worked for Shell Oil Company for 38 years (worked at the plant for 42 years but for Shell for 38 years). The Shell Convent plant closed on 2/28/21. My husband retired as of 2/28/21 but we still have United Health Care Insurance but as far as the world and United Health Care is concerned we have NO INSURANCE! If I or my husband were hurt and needed a hospital we would have to go to a charity hospital, this is so wrong. I was so embarrassed today to go to my mammogram and yearly Doctor appointment and be told, sorry Mam we just spoke to UHC and your insurance expired 2/28/21. The day my husband retired, no 10 or 30 day afterward. There has been NO NOTICE from SHELL as to this fact. I sat there and cried, I was so embarrassed and humiliated in front of all those ladies sitting there waiting for their test. I then had to pay for 100% of it out of my pocket. Is this how Shell treats their retired employees??? SHAME ON SHELL. You certainly dropped the ball on this. This is not how you treat loyal Shell Employees.

  67. I purchased a new car and stopped at one of your shell stations for gasoline and I’ve been advised that the gas purchased was bad and has caused my car engine damage. I would like to speak with someone regarding this matter

  68. My husband worked at the Louisiana Shell Refinery site 42 years, 38 for the company. They closed on Feb 28, 2021 and cut our insurance off that day. Even though we are still supposedly insured through United Health Care (and paying for it) we HAVE NO INSURANCE according to United Health Care. I have had to pay for my own mammogram and dr appointment on Wednesday 3/10/21 and called the Shell HR to help. I was told they would expedite it and it would take 3 business days. Today Monday 3/15/21 still NO INSURANCE through UHC is shown and I have a medical
    Procedure on 3/17/21 that is going to be cancelled and I don’t have the $8,000 for it. But I have insurance and paying for it. WE WERE NEVER NOTIFIED THAT WE DID NOT HAVE ANY INSURANCE FROM SHELL. She’ll HR said oh you have insurance from 3/1/21 but we did not send it in yet. It only appears that you have no insurance. I am a heart patient and this is stressing me out greatly. This IS NOT HOW YOU TREAT A LOYAL EMPLOYEE!!!! I have a Prescription ready for pick up for $182 because I have no insurance (but really do) I can not afford to go get it because I have already had to pay total price for my mammogram and Dr appointment. Shell Oil really dropped the ball with this one. It is terrible!

  69. As a regular customer and delivering the patronage to localized gas stations around my region with frequency, per a regular visit over to “this” specific SHELL Gas station, weekly, via work in the field of my job at Location: 7201 W Higgins Rd, Chicago IL 60656, ( corner of Harlem Avenue and Higgins Rod, Edison Park neighborhood) , I’m sorry to be a bearer of bad news , which myself and some of my once in a while colleagues are decide at NOT putting up with that form of ‘customer communication ‘ treatment by your ’employee(s) who are on an afternoon/early evening shift . As such that the hours in question by the employee attendants on duty , are between 8pm and 6am ( CST ) most evenings. Maybe It IS understandable to lock the door post 10pm (CST) – I won’t however be taking the “excuse/ or the lies from one of your employees ) female, their is nearby hospital(s) and people are walking from and corrupting the public restroom. , ( A complete God Damn /fabrication_ by female gas attendant you have behind on of your hundreds of nationwide Shell stations counter, ,, and she’s staring often at her cellular phone in a form of alternative entertainment, while tending to the customers, as well leisurely and deliberately Locking up the door in early eve hours, ,SNEAKING back toward the bathroom for use as it should be, as customers ( herself ) for her excessive / or extra breaks , is it ? ) ) The employee female is described as in her middle to upper upper age 20’s , Latino / Hispanic descent, black hair, approximately 5 foot 7 inches, and just “Okay , ” as well ,uneasy with exchanging communications to those who come into this station location during late afternoon , early evening, commute between 6pm and 11pm , making use of the pumps. Or STOP inside to buy snacks and also DO come off a nearby expressway from where there is LONG commutes, .A couple employees from your corporation stating that there is some form of HOSPITAL and the owner to the store, cant have patrons using the restroom because people on the whole are infected , or something ? ( A hospital which does not exist? ) Care to elaborate, Sir/Madame over there at your corporate ? Who are you training at your localized or franchised stations, and, on what they should say to patrons ? COVID 19 is one thing, Sir /Madame, Lying to patrons ( yes while strangers, but also “your customers” is completely another.
    Do you Care to elaborate ?. Hopefully answer to this inquiry of mine and concern will be being that preferably to one of an ” honest” answer okay? You know, I go in there to get the approximate $1.39 cents soda drink, and some bag of crackers, chips and cookie, here and now and then proceed to either be walking out , or it IS vice versa, approaching inside after getting as, I observe female employees, locking the main step in door and in the back, as well on frequent breaks, (locking the door as to stop your patrons) and lying to them , also often, about use of a public restroom, and using her cellular phone EXTRA for entertainment purposes. This is certainly NOT good business. or Gas station attendant employee customer patronage.

    That of course, unless you would like for myself or otherwise up to three other associates including myself, separately, who utilize this Gas station to stop off the express way after or before and on- off work, and bash the “shell” company or it’s specific store locations, within this region, perhaps due to the female treatment , as well as by the manager/owner, of “this location () Asian descent) and we could be tweeting about how “Shell” corporate has No problem and likes to dish out the lies and /or dishonesty to its patrons. ( as far up as even up to the checkout ) for no real valid motives at all. Thus, hereby, getting some “employee” such as the female Hispanic to do the dirty work for her boss, ( or is it corporate ” _ and who lie about use of the bathrooms, which should be customer bathrooms , anyhow for its patrons who have given your company the business. Since I personally do NOT have as many followers, I will have my colleagues /associates within the industry begin the ‘tweets’ about what your corporation and /or its local independent “station” like the Shell location there at the location on over at 7501 W Higgins Rd Chicago, IL 60656, are here standing for. to representing for its patrons who “fill up ” and employee treatment. We know for a Fact, our co -workers and associates will learn by reading our Tweets about what type of people should be deemed as labeled “courteous employees, and who the general population of regular driving motorists who are part of the “driving” public within a greater Chicagoland area, , and beyond, who require” filling up”, will consider gladly to be taking ALL their business all together to a different company or station. For the exact reasons I have mentioned above, and whatever “this” kind of communication relations if warranted , recommended to lie by a local one or two local employees standpoint or not, recommended for doing so,.

    Now either you , or she, as the local female attendant at the location in question , forbid your patrons and customers to USE the restroom. As opposed to the multiple or couple of hundred other metro or suburban SHELL locations within a 30 to 60 mile radius, of this one in question. Do you care to explain, Mr . or MISS Chair persons?

    With all due respect Sir/Madame, we believe this kind of attitude by your ‘local’ personnel employees and/or manager of ‘specific ‘ location is completely unnecessary or not warranted or called for. Hope you would take this under consideration or advisement , and would even offer it yourselves to address the situation for some purposes of reflecting honesty and integrity in the answering to myself and us. So that multiple patrons who have given “this” station frequent business CAN shed light on what exactly has been happening here for a long time the past year of 2020.

    Please do not hesitate to contact after this matter has been addressed. Jonathan

  70. Hello my father’s name was Nick a d Mingelen 11/24/1932 he was royality from the Hague Holland.
    He had a huge amount invested with your company.
    my step sister Sylvia Brandon Marsh and Dennis her husband with the Perry and brown family’s created positions on the board of directors and liqiidated and huge amount of my stock and I David Mingelen the sole heir received nothing
    Please investigate and get ahold of me at 707714xxxx some people have been killed over this please contact Mr van breaun he is our Royal contact.
    I never assinged over anything

  71. You have ended your contract with Circle K, understood. However, where are we, loyal Shell customers, supposed to get gas ? There are no genuine Shell gas stations in southern Indiana (Jeffersonville). I have to cross state line just to get your gas. It defeats the purpose of saving fuel and mileage in doing so. Thank you

  72. why is shell sending me invoices that have a $2.00 fee on each billing????? i always pay my account in full. please explain the reason for this new fee, what’s it for????

  73. I was in the shell Rite way plaza spring green wi and I was told by the cashier “Shannon ” that I needed to leave and my kind was not welcome here. I was trying to purchase a beverage .I also saw her refuse to take cash from another person saying she does not accept coins for payments

  74. Eldon grupe and Daniel krachook and Rich brown and wakine Perry of the Pietro oil Corp killed there way on to the board of directors in Pietro oil and stole billion’s of dollars..They deamed me incompetent which is and was a lie..I have medical records To prove it..They are massad and Daniel krachook is as we’ll.They stoled Lewis ritch of armor star as well.My uncle who left me his assets as well.

  75. Hello, my name is Joseph Martinez. I recently made a purchase at your 41st and main Springfield, Oregon location. I bought 2 items that were advertised as being $5.50 plus deposit, and was over-charged at $6.75 plus deposit. The assistant manager refused to give me a refund, stating that he did not have control over the amount charged. He apologized that the price tag was not changed, but that it wasn’t his fault. I stated it wasn’t my fault either, but that if an item is advertised for a certain price, it must be sold for that price. He also stated that I should take into account that he has been “accommodating” several times before. Although, I see no bearing on the fact that the employees who have made transactions in the past, over-charging me in similar situations , and his (the mgr) giving me a refund before…has no relevance to the current situation.
    The over-charge is minimal. Totaling $1.25. But, I feel it is the principle of the matter.

    I myself, have worked retail for years. And at a gas station as well. Over the years, I had this situation occur many times. And I always had to give a refund, or change the price, using the over-ride on the pos, or another method of correcting the situation.

    I told the mgr that I realize it was not his fault. Nor was it mine. But, legally I should be getting a refund, due to the items being wrongfully advertised. The fact that the prices were not changed, or how the pos charged me, is not my responsibility or concern.

    I would simply like a refund, if I’m fact I am able. If I am.not, can you please explain to me why not? All legal situations I have read concerning Oregon state law of situations such as this, state that it is unlawful to do so (to advertise a price and charge a greater amount).

    Thank you for your time and consideration.

  76. There is a Shell Gas Station at 19 Highway 19S, Inglis, FL 34449, ph.no. 352-447-4424 as listed on the receipt, that doesn’t seem to have updated its Gas Pumps. I always look for Shell stations, and on 4/2/21 at 6:28Pm I stopped to get gas. However, once again the pumps did not work properly in even reading my card, causing me to move up to another pump and try again, and then when the screen actually worked, it directed me to see the attendant. That is the only shell station I experience repeated issues with my card. I spoke to the attendant who ran the card for $20.00 on her machine, saying that happens now and then. Someone with Shell needs to get that station in line and fixed so it doesn’t do that anymore. Fortunately as I drove further south on US 19 I saw more Shell stations—thank heavens. I did also immediately call the Shell Customer Service number about this repeat issue with the same station, to verify my card was still okay. It was she said. That customer service lady was super nice and helpful.

  77. I am trying to figure out how your vacation policies work for someone who is on a rig, working in the South Indian Sea. I have talked to a Mr. Michael Rogers from VPE, Vacation Petro Engineering at phone number
    309 300 2125.
    He is trying to tell me that in order for Mr. Davis Jones, who works on the rig, to get vacation time, I need to send them $15,000 for the requested time off. I told him I don’t have that kind of money.
    He has told me that the money requested is to pay for Mr. Jones’ plane ticket, to do all the requested paperwork and permits, and to pay for a replacement.
    Is this the company policy?
    Could someone please contact me via a mail at
    Carol. Pickxxxx @gmail.com
    Your promo attention to this matter is greatly appreciated.

  78. I want to talk to a manager I have a plan out in the middle of the ocean he said he’s going to be $3.7 million over $4000 that I cannot get up my phone number is 615-9799 xxx I live in Tennessee he said he will leave there and go to jail he is a contractor 615-9799 xxx he has got to get a machine fixed he does not have $4000 in the middle of the ocean I cannot give him this money I do not have itWhy can’t you let him come home and send you the money back I mean business please email me shirleybrownxxxxxxx @gmail.com I can’t believe that she’ll or does not have $4000 I want to hear from you in the morning

  79. 12110 northwest houston, Texas 77092 The new casher treat me awful, made complaint to owner. I ve been going to this store over 10 year she is a hisp. female 5’4″ works morning shift.

  80. I am a senior citizen of us and ret. law inforcement person who had real bad experience at shell and was treated real bad by one of your your gas station managers named Maria located at 10 South Weber road in Romeoville Illinois. I like to speak to someone, my phone number as follows 773203xxxx

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