Sprint Headquarters

Sprint Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Sprint Nextel Corporation Headquarters.

Write a review or read complaints from other customers.

Sprint Nextel Corporation Headquarters Phone Number and Contacts.

Company Website
Corporate Address
6200 Sprint Pkwy.
Overland Park, KS
Company Contact
Daniel Hesse
President CEO and Director
Phone Number
(800) 829-0965
Employee Count
Twitter IDs


What is Sprint’s Corporate Office Phone Number?

Sprint’s Headquarters phone number is: 1800-829-0965.


What is Sprint’s Customer Service Phone Number?

Sprint’s Customer Support phone number is: 1-888-211-4727.

The Sprint phone number for new customers is: 1-855-315-5420.


How do I Contact Sprint Customer Support?

Call the support number above or via:

Sprint Live Chat (Available 24/7).

Sprint’s Customer Service email address is: [email protected]
Sprint’s executive email contacts is: [email protected] (for executive correspondence only).

Sprint’ Contact Us page can be found here.


Contact Sprint on Social Media:

Sprint on Twitter: @SprintCare

Sprint on Facebook Messenger: www.facebook.com/sprint


Sprint Executive Team.

Sprint’s management team consists of:

Marcelo Claure – Chairman of the Board, Chief Executive Officer
Masayoshi Son – Chairman of the Board
Michel Combes – President, Chief Financial Officer, Director
Ronald Fisher – Vice Chairman of the Board
Kevin Crull – President – Omnichannel Sales
Brandon Draper – President – Sprint Prepaid Group
Nestor Cano – Chief Operating Officer
Jorge Gracia – Senior Vice President, General Counsel and Chief Ethics Officer
Roger Sole Rafols – Chief Marketing Officer
Paul Schieber – Controller
Yuriko Ishihara – Chief Strategy Officer
Guenther Ottendorfer – Chief Operating Officer – Technology
Gordon Bethune – Independent Director
Patrick Doyle – Independent Director
Julius Genachowski – Independent Director
Michael Mullen – Independent Director
Sara Tucker – Independent Director


DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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28 Customer Complaints for Sprint Headquarters.
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  1. I switched service from T mobile 10/01/2018 to sprint and I’ve been on the phone with these non speaking English customer service reps and I keep telling them every since the 1st of oct the phone data doesn’t work AT ALL without WiFi and it drops calls every 5 mins and I receive half of my calls and every time I call customer service and ask for a supervisor they say one is not available so I thought maybe if I go switch phones it may work NOPE!! that didn’t work neither the phones are still doing the same thing and not one time have I had to call T Mobile about their service the reason I switched is because I was paying almost $300 for two lines but I think I’d rather pay that for actually phone service than not to have any then sprint isn’t LTE sprint service just sucks all around the board then they have the audacity to already send me a bill

  2. I have been a loyal customer for 2 years now and I have two flip phones that I got from ntelos which you bought that company a few years ago and I can’t use them because they are not compatible with sprint

  3. Charged for 2 devices that are both paid off. Sprint denied me on my request to speak with a higher authority. Sprint has no information on the account in their files. I’m speaking with a Sprint operator about twice a month. Disconnected me numerous times when I requested information about my bill. Sprint told me to get a court order if I want to be informed by any of information I had to get a court order. I recorded one of my calls. I told the Sprint operator I was recording and immediately got disconnected numerous times. Juan in Nevada said there is nothing on my files at all. I’m have written information and calls to prove it. They are being very dishonest and I have committed to them about the dishonesty. They replied very rudely that they were is not 1 thing in my account regarding this situation. I have so much more information that I can email to you and statements. I would be more than happy to answer any questions. It would take hours to explain in detailed

  4. I have been trying to upgrade my phone. I called last week before Christmas. I was disconnected and didn’t have time to call back. Last night I was on the phone over 2 hours and disconnected 3times. Still, I do not have a new phone. Shame on Sprint. I can not get a Samsung phone for $9 because I am an excellent existing customer. Sprint also wants to charge me $30 because I want to get a new phone with a payment. Shame on you!

  5. I am not happy with your workers they do not follow with information they tell you lies lies I would not tell anyone to go sprint because customer services is a joke stealing money by not updating your account right you wait forever they hang up on you I been on hold for almosted over 30 mins

  6. Please give me a call within the next 48 hours or I will be sending a letter of complaint to the FCC, FDC the Attorney General’s office, dept of consumers affairs
    I want to talk to someone in the US who has the authority to solve my problem

  7. Hello, If its possible PLEASE someone with so power or authority give myself and my wife a call back ASAP. Its about the service and everything about “SPRINT”. Our cellphone number is 317-362-4617 anytime

  8. Contacted Sprint CS regarding additional charges for a leased phone. I have had the phone for 24 months (18 month lease + 6 months Purchase). Spoke with several reps 2 of which hung up on me before i finally reached the retention department. Spoke with another rep who stated because I did not call to advise them that I wanted to purchase the phone I would have to pay an additional $212 in order to own the phone. The rep stated that the 6 months which would’ve been paid to own the phone, that since I never called them doesn’t count it was a rent option only. I have been a Sprint customer for over 15+ Years and have never been told that I would have to call them to let them know that I wanted to own a phone. I asked for a supervisor in which they put “MARQUIS” on the line stating that he was a team lead. He reiterated what the previous rep stated and I asked for a supervisor. He stated that he was the only person on the floor. I asked if he could take a message and once a supervisor was available within the next 12 hours they could call me. At that time “Marquis” stated that i could complete the feedback form if I was not happy with the service. I asked him to cancel the line in which he asked to place me on a brief hold, however, he failed to hit the hold button and also did not mute the call. You could plainly hear him and several of the reps in the background talking loudly and laughing. At one point you could clearly hear them talking about me. The first rep asked Marquis if I was still on the line, he said yeah. She then asked what I wanted and he stated that I was trying him but he would get me straight by telling me if i wanted to cancel the line i would have to pay $250 + my balance of $324 to cancel the line. This is a funny statement because my bill is not due until May 7 so that has nothing to do with me canceling a line. I advised him that he did not place me on hold, nor did he mute the conversation and that I could clearly hear everything he said. I also recorded him while he was talking to his coworkers. At that point he quickly placed me on hold. It sounded as if he transferred the call but after a couple of minutes he came back on the line and announced that I would first have to pay the $250 to cancel the line and my outstanding bill. I informed him that I heard everything that he said and that I would be contacting corporate for his level of unprofessionalism. You would think being a customer as long as I have that you would see that I have been with this company and have had several renewed contracts with no issues and if I state that I was not told that I would have to call the company to let you know after the lease expired in 18 months i would need to call to be placed on another contract to pay the difference to own the phone, I would not have done that. The contract stated that after 18 months the payment of $212 would be billed over a 6 month period which I have paid. To be told that I have to pay an additional $212 is absolutely ridiculous. I was NEVER told that I would have to rent a phone for 6 months for $212 and then pay an additional $212 to own the phone. At this point I have paid the additional $212 and the phone is mine. The audacity for your customer service reps to not even comprehend that is ludicrous. It seems that they are all reading from a script and do not have any empathy towards your customers and even less for you loyal customers. I have supported Sprint with all the changes you guys have undergone over the past few years including the fact that my calls constantly dropped, bad service and service that just won’t go thru because you do not have enough towers to accommodate all the customers (new and old) that you have undertaken. I still have issues with making calls, with my internet service, with the fact that you can’t use certain services if you are on a call or the fact that if I am in a crowded place (festivals especially) then the service plainly doesn’t work. How is it possible that even MetroPCS customers have service and I don’t when I pay for the “NUMBER 1” cellular service, yet I get Number 1,000,200 service and customer service. I was not treated like a valued customer that each and every one of your representatives kept acknowledging today. I was handled more like a novice that they could throw in the trash at their convenience. I am extrememly unhappy with SPRINT PCS and truly feel like an undervalued customer and at this point I truly am left to wonder why am I spending my hard earned money with a company who frankly is treating me like shit! I would like to have someone call me as soon as possible to rectify this situation as soon as possible because if I feel this way I’m sure there are millions of others who do also. Something needs to be changed and addressed TODAY!

  9. STORE 2178
    INTERACTION I1769803167
    I was verbally assaulted
    I was told to get the out of the store YOU OLD F B….

  10. I am so beyond frustrated with Sprint. I have been misqouted almost every month regarding my bill amount, and no one will help with it. I am at a loss as to what to do now, but I guess that’s how they like it because i HAVE to pay the bill every month with no corrections!

  11. Receiving phones I didn’t pay for and no one will help me. I visited two store and called fraud. Nothing!

  12. I am suppose to get a refund of $139.25 and it has not been sent and I have it in writing from the manager at the store. Daniela Lource store number 407-343-4630.

  13. I have been a customer for awhile now . And lately sprint has been screwing a lot of people over including me. They have made big mistakes in my bill. My bill just keeps getting higher. And the customer representatives are rude as hell. I Marie Grignon have over 300 people and I will be preparing for a protest against for their high prices, lying to people and many more things. I also have emails from other states that will also do the protest. I am sick of Sprint lying and using false stats. You will lose customers because I will let everyone know. I’m tired of seeing all these bad reviews of how sprint is screwing people over so I’m going to be the voice for everyone. I still have people contacting me. The corporate office does not care about their customers. All they care about is making money.

  14. Sprint is the worst cell phone company ever that is why they want you to sign 2years contracts and customers services is very rude they should not be allowed to work with the public, and there website tell the consumers if you have a complaint to contact them when you call the recording tell you to say the name of the person ,when you say the name the recording will not put the call through

  15. I am very disappointed with your service!! The people who answer the calls are in India and they lie. I have talked to them several times and explained my situation to them, I am on social security I had 4 lines set up 19 months ago. 6 months ago everthing fell apart and 3 of the people have left for one reason or another. One was my granddaughter, my son, and his psycho foster daughter who is no longer around thank God but I am left holding the bag and now I’m being charged 400 dollars a month. I CANNOT AFFORD THIS!!! I CALLED in swveral times, switched phone companies, they called me and made me a deal of 100 dollars a month and my next bill was 407. If this does not get fixed I will take drastic measures. You are causing me to loose my home and those idiots in another country don’t understand the way things are in the United States. You are lining your pockets with our hard earned money while screwing us at the same time, SHAME ON YOU. If you want to do business here then you should have the decency to hire people here to work for you. I am disabled and cannot afford this.

  16. Daniel Hesse
    President CEO and Director
    Phone Number
    Mr Hesse. Sprint promotions are fraud. I am not able to get my $200 Prepaid Mastercard for leasing and activating another line on my account. Nobody even executive support can not help. I am getting very impatience with Sprint phony promotion.

  17. I need a resolution to this issue. Ive been a sprint customer since February 2006. And ive never had such a bad experience with a company like this in my life. On 8/4/19 transaction # I1817394004 I Spoke w/Taylor from Tennessee, an acct rep. Who i was on the phone with for an hour and a half. Taylor talked to her supervisor who said because im w/sprint for 14yrs that he “pulled strings” & i was able to get a double upgrade of the buy 1 get 1 of 2 iPhone xrs without adding a line & $200 mastercard. I was then transferred to sales to complete the transaction & sales told me they couldn’t do it without adding a line. I told them i wanted the call submitted for review. the rep said it takes 5-10 business days to get an answer. And that He’d “set up” a courtesy call back on the 10th business day. but i didn’t receive a call so I called instead on the 10th business day which was 8/16/19 & spoke to Rome in acct svc & he said i didn’t recieve the call back because there was no time frame put into the system. But he said corporate approved the double upgrade w/buy 1 get 1 without adding a line. I just couldn’t get the $200 Mastercard so Rome said they’d give $200 off my bill instead & waved the $60 activation fee. And that Rome set up a courtesy call to me for 8/19/19 to make sure everything went through. So Rome then transferred me to sales to get the iphones & i was told again by the sales rep that i cannot do it without adding a line. I then spoke with a supervisor named Rose who told me, she’s not sure how Rome told me it was approved because the call was never pulled for review. now after 14yrs of being with sprint, i am switching my service to Tmobile & getting the 2 iPhone deal that way. Since sprint gave me the run around for over 2 wks & altogether within that time i was on the phone w/sprint for 4 hours back & forth for no reason. I then hung up & called back & spoke w/someone else in acct svs who told me she sees the approval in the system & not sure why sales doesn’t see it. I asked her to pull that recorded call as well & she gave me a transaction # of I1823684378. All this time wasted after being a customer for 14yrs & you just lost my business

  18. Hello…I’m having a few issues. First off I went to your Deerbrook location on October 19, 2018 in Humble, TX. I upgraded 4151 to XS Max but used it for 8011. This phone was switched by a sales rep at this location. If it was going to cause any conflict in my contract he should’ve told me that he was not able to do this, but instead, he did the switch. I guess he was just trying to make a sale at any cost. Well, my oldest son came home in July of this year and put my son 4151 on his contract. He ask could he port the number and I told him, “YES”! Because I didn’t know that it would mess the contract up with 4151 since the XS Max had never been used on 4151 (it’s been used on 8011 since the day of purchase). My son was told that a kit would be sent out to return the XS Max. When my son told me I was going to have to return the XS Max…I upgraded 8011 to the XR online. (Once I got the phone I really didn’t care for it so I returned it on August 9, 2019, @ the Willowbrook location. I paid the $45 return restocking fee. I called Sprint to see if they could just switch the XS Max contract over to the 8011 (since this number don’t have a contract anymore). I was told that in order for me to do that I would have to get the 4151 number ported back to Sprint then transfer the contract from 4151 to 8011. Then go back and close out the phone. (My son that ported the number is active in the military and it would now mess up his contract with his carrier. Well, If I would’ve been aware of all of this October 19, 2018, I wouldn’t have done the phones like this. During this process, my bill should’ve been between $350-400. Well, I received a bill for over $1000. I want something done. I would really like to keep the XS Max that I have and finish paying for it. ((I have not received a return kit yet.)) Then I have another problem once I returned the XR for 8011 they didn’t close the contract…because now in order to upgrade 8011 it’s saying that I have to pay $749.99. So…now I’m being told that I have to go back to that store and get them to close the contract out. This Sprint location is not right around the corner from me. Once again something SPRINT FAILED to take of the first time. I have been on the phone/computer for hours at a time. No one can tell me anything but I have to wait for escalations dept or a supervisor to give me a call. I HAVEN’T HEARD FROM ANYONE. If I do talk to someone…they tell me that they can’t help. I NEED THIS SOLVED LIKE YESTERDAY. Because I got an email from SPRINT THREATENING to turn my phones off. I’m not paying a bill until SPRINT can take RESPONSIBILITY IN THEIR WRONGDOING and CORRECT this problem. Last but not least I’ve been asking for 5844 to be closed out. I’ve been paying on this phone for a year or better…and NO ONE uses this phone. I NEED HELP!!!

  19. My experience with the company is that once they have you as a customer then they make it hard for you to contact them with any problem. For example i was unable to get through at all on the customer support phone number today.

  20. Good company, I have one small complaint though: It would be great if they had a chat function or online email form where you could easily contact a customer service representative.

  21. This sorry phone plan you’ll claim my phone was behind 2000 I have paid this and some. You guys supposed to have given me a payment plan that you didn’t abide by and closed out… this is the sorriest company I have ever seen,,,

  22. account! Really like I work there! Horrible customer service.  Nobody should go through 7 hours of trying to purchase a phone and still not have a phone. 
    Trying to sell me another phone, insurance, etc. etc This company has certainly got to the lowest of the lowest reputation now. Nobody is capable of selling me a phone and swap it for my current phone. 
    This is what they call excellent customer service! BS.

  23. To who this may concern, I’m emailing this letter because at this point I’m completely frustrated. I at one point had 4 phones on my account one was suppose to be canceled a year ago and I kept being told it canceled and was not so over a year I paid 40 which is 480.00 of my money yet was credited back 160.00 for sprints mistake. I have had so many times sprint monopolizing off of the middle class money. I go into the store and have you’re staff tell customers what they want to hear just to take your money snd your bill says other wise. I called about to 2 weeks ago asking for promotions and the young lady started for the phones I wanted I could get a pro max 22.00 and 2 pro 19.00 which I thought was a great idea I told her once I paid my bill I would call back in December 2 which I did do …. I called back December 2nd only to find that no one believes I was told this I asked them to search the notes no one saw nothing. I was told by micheal that a manger would contact me. I waited only to never get a call which now it seems no one ever calls a manager.. I call today December 5 2020 and speak to Altaf I believe that’s how he said it’s spelled he told me for my miscommunication from the rep he would give me 600 on my bill 200 per phone .. I said to him what is the catch you’re telling me on my bill no catch he said nope just upgrade your phone and have it longer then 14 days sound good to me , he then transferred me to the sake’s department I spoke to the young man he stated to me you are in a contact per notes for 30 months and you 190 for taxes up front and 30 per phone for your upgrade 10 for shipping just calling off all these fees .. what I don’t understand is how I’m being charged all these fees then I said why am I not doing 18 months he said you get 18 months and the 600 promo is canceled I will be reaching out to who ever needs to be reached out to.. I’m planning on starting a petition to sue sprint this he has me flabbergasted as if I have bad credit. How do you charge for shipping for a phone that sprint has on back order. I can’t with sprint this has to be the craziest thing I ever seen Thank you for your time .. 757-338-xxxx Lakisha Gaines

  24. Please can someone help me! I have reach out to sprint numerous time to fix an incorrect report to the business correct bureau. i need help immediately. The customer services reps are not equipped to handle my concerns and it is so frustrating. Please can someone from corporate reach out me. Thank you!

  25. Hello, I would like to file a complaint with Sprint regarding the quality of both their service and length of call waiting to be assisted. I have never been more dissatisfied than I am with your Service and would like to file a corporate complaint please. These issues need to be addressed for me as a customer as soon as possible or I will take my service else where.

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