Comments on: Sprint Headquarters

By: Abelard 'Abel' Sanchez

Abelard 'Abel' Sanchez — Tue, 23 Aug 2022 22:59:18 +0000

I have been attempting to resolve an billing issue since January of this year, I am made hours and hour of phone calls only to be promised a call ‘tomorrow’ never to receive one. I AM owed money for overpaying and today when I called to check the status I was informed that my account had been forwarded to a COLLECTION AGENCY! In the decades of years that I have been a Sprint customer I have NEVER been late with a payment and now because of an issue YOU can not get straight I am sent to a collection agency. I called AGAIN to correct the situation and spent over 2 hours on the phone, I asked for a supervisor and was placed on hold and then transferred to the collection agency. I need someone in upper management to contact me ASAP so that this issue can be resolved. It is ridiculous that I am owed money and have been promised a resolution, with NO follow up on your part and now I was turned over to a collection agency, I WANT THIS RESOLVED.

By: Chantel Harris

Chantel Harris — Fri, 13 May 2022 03:23:07 +0000

Hello my name is Chantel Harris an I’m very unsatisfied with boost mobile I bought my phone January 26,2022 an February 28,2022 my phone was stolen an March 31,2022 I paid my bill an the $20 for my replacement phone I got it April first an after I received my phone on April 1st they wouldn’t activate my replacement phone on the 7th of April I was trying to call boost mobile an the phone was saying no sim card an I opened my sim tray that sim card had been stolen an then I called it took them a week to send me another sim card during all this time someone set the sim card up from another device an I’m like how is that an when it was in my phone they wouldn’t activate it an they took me through all these questions to give me my pin an I really have a problem with buying a phone an when I call someone the phone says someone else name an I’m pissed because my phone went off an I’m in the ebb program an it says there open 24 hrs an none ever answer or when they do they hang up in your face an I believe it was April the 21st before I can get my phone activated I’m in the ebb program that I qualified for an this phone got to be in someone else name so my phone is off an I need my phone an same number that I paid for in my name an for. Me to use

By: Pam lujan

Pam lujan — Thu, 14 Apr 2022 22:31:52 +0000

I am getting nowhere!! I sent back a tracking device January of last year.. still being charged for the safe and sound subscription.. called to get reimbursed.. but no luck.. I don’t understand how they figured I need that when I don’t have the device..

By: Randal Saylor

Randal Saylor — Tue, 29 Mar 2022 22:50:30 +0000

I had identity theft done to me over 10 years ago I had no sprint service you want me to pay over 800 dollars when I never had sprint I will ge a attorney

By: Melissa Perdue

Melissa Perdue — Wed, 09 Mar 2022 21:38:16 +0000

I cannot get help with my account which has been over killed for over a year.

By: wendy Dugan

wendy Dugan — Wed, 16 Feb 2022 23:39:51 +0000

I had sprint phone service for a few years, but changed to Spectrum to package other services. I made a 911 all on February 27, 2021, I think prior to 4:00pm; however, it seems as if law enforcement has instructed Sprint to refuse to give me the time and duration of this 911 call that was not listed on my bill. I finanally after ten calls was connected to your legal department and was told they only speak to law enforcement and hung the phone up on me. Why would spint withhold information about calls on a bill I paid? I creditically need this information for legal matters. I request that someone returne my call at a management level that can legally explain how my own call information is not accessible to me. I made the call from my phone, and I find this confussing. I have a justifiable reason to need this information and this is my information on a service I paid to have. my name is Wendy Dugan my phone number is 817-908-3805. I am a female in the state of Texas and need this information to prove the Arlington Texas Police Department change the time of arrest, the location of arrest to create probable cause to arrest me that was only achieved by changing these two bits of information as well as other information. Your company is keeping exculpatory evidence which will prove the police had no probable cause to arrest me. Why does the district attorney and Arlington police officers have to lie to create probable cause to justify an arrest if the was true probable cause. Unfortunately, we not longer live in a society where police officers tell the truth. Unfortunately, even those in place to protect us do not do that. There are several reasons the State of Texas is malicously prosecutting me and falsely arresting me. Everyone attempt to cover up their own mistakes with lies. October 28. 2020, I was dragged out of my home put in four point restraints on two occassions as I was taken to a crowded county mental health ED in Fort Worth Texas. I am a two time cancer and chemotherapy survivor before vaccines were available. I am the receipient of a bone marrow transplant and they put my life as great risk. They almost killed me with excessive force by constricting my lungs, and then dragged me to a crowded envirnorment ignoring the fact I requested to be taken, per Texas law to a smaller hospital near my home. The police officer ignored me, and they dragged me off again February 27, 2021, again with no probable cause or vaid reason. I should be able to call my attorney; however, she is siding with the District attorney. Yes. The Fourth Amendment protects cell phone location records because of their comprehensive and private nature, even though they are collected and held by the phone company. The Government must ordinarily obtain a warrant before acquiring the records.Jun 22, 2018. Sprint you are violating my United States Constitutional Right and apparently released or are withholding this information with no warrant for the information by property law enforcement or judicial Texas courts.

By: Kimetra McCray

Kimetra McCray — Fri, 14 Jan 2022 17:32:43 +0000

Good morning,
I have 5 lines and have had service with sprint since ce June of 2020. This has been the most horrific service ever!! Every month there is an issue. My pin number is 246824. My promotion ended and I spoke with a young lady who said she saw where I constantly call in yo give my interaction number to receive credit because the previous representative messed up my account by changing g my services. I have to Interaction numbers because I was supposed to have tidal, Hulu and Amazon prime for free but out of the blue, I started getting charged!! So I had to call back every month to get credits added. I asked the last representative if I could change my plan. He said yes and it would make my bill 15 dollars lower a month. I currently pay 198 for my 5 lines. I checked my bill and it said I owed 38 dollars, I found that to be strange. Then I got an email stating I owe 404 dollars this month!! I paid off 2 phones last month and purchased a new Samsung. The last representative told me that she could get my bill down to 330 but that’s all she could do. This makes no sense. Do I need to contact the BBB or a lawyer? I’m given different information every time I call. I paid for services that I never had. All i want is for my bill to go to 200. The only phone service that should have been changed on the last call was the phone ending in 3779. That phone was to have premium service. The last representative before the rude lady i spoke with last night assured me that he would follow up with me on the 8th. I received no call!! Every other phone on the account t should have basic service. I spend 2-3 hours on the phone with your company at least twice a month. I ask to speak with a supervisor and it’s always a hassle. DO NOT DEBIT MY ACCOUNT AT THE END OF THE MONTH. I WILL SUE YOU. I am willing to have a conversation on how to get this resolved. Feel free to call me. 917 870-3779. My name is kimetra McCray and my address is 43 Marbledale Rd Tuckahoe NY 10707. Please review the account in its entirety before you call. I have repeated myself for almost 2 years. I only got the service because I was guaranteed that I would not have to pay more than 200 a month and now I feel as if I am being robbed of my time and my money!! Not to mention I was told that I would have to pay for all of the phones if I cancel my service. How? When 3 of the phones are paid off already!!

Thank you in advance,
Kimetra McCray

By: Al

Al — Wed, 15 Dec 2021 12:56:24 +0000

So … long story short , my home was robbed , the stole an iPhone 11 Pro Max that I’m still paying for … and have insurance !! I get the phone back today from the sheriffs department, bring it to a T-Mobile retailer to trade in on a new iPhone 13 and was told I couldn’t ! It’s broken !! I have insurance !! I was told no by the store , I was told no by customer service… guess what ?? After being a client for 20 years , how do you think I feel right now ? I got friggen ROBBED !! I don’t want this phone !! Looks like Att wants to give me a new 13 FREE !! They don’t even want this phone as a trade in !! Why doesn’t anyone take the time to understand ??

By: Raecheal yoak

Raecheal yoak — Thu, 22 Jul 2021 21:13:15 +0000

I have had terrible customer service over the last few days..I have been told that after 10 years of service I now have to pay a ridiculous amount to get a new phone even though i hsve purchased several phone on the payment plan.I am being forced to go to another company over a trival cost. Very sad

By: David Pereira

David Pereira — Thu, 22 Jul 2021 18:31:51 +0000

I have been a customer for over 20 years. I called today and was in the phone for one hour and half and was disconnected. I called back spoke to 2 different reps and was advised differently. I need to change my plan and looking to get promotion I called about the first time for the 3 numbers on the account. I asked to speak to a manager/supervisor and waited another 30-40 min to be told they were busy. I would like a call back from a manager or I will take my business elsewhere and switch carriers on all 3 numbers. I can be reached at xxx-391-xxxx. That is nit the number the account is associated with. The account the number is associated with is 914-490-xxxx