Home Depot Headquarters

913 thoughts on “Home Depot Headquarters”

1. The rental manager in the Lloydminster branch said I could take the tractor I rented just before the store closes to use the next morning at no charge. When I brought it back they charged my credit card $400 for the night before. I would at least like a gift card of $400 to make up for this

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2. Stalking me and others for a profit

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3. Please forward this comment to:
   Mr. Craig Menear

   Dear Mr. Menear –

   I am writing to you in the hope of 2 things.  The first being that you care about me as a customer.  The second being that you care enough to get to the bottom of my above order.  Hopefully everything has been documented as I have spoken to over a dozen people since my original order on September 9, 2022.

   I believe when you do not get answers or speak to people that absolutely do not care, i.e. Connie, who would not let us speak to her supervisor, you go to the person in charge, which brings me to you.

   My order placed on September 9, 2022, paid in full for on the same date had an original delivery date of October 28, 2022.  Then it was moved to November 16, 2022.  To then be moved to December 12, 2022.  After rescheduling my contractor, electrician, and plumber several times I contacted Home Depot to make absolutely sure that all the appliances I ordered were going to be delivered. They verified that they were.  I have copies of that verification.  Today I get a message that they have been back-ordered again until February 10, 2023.  I’m in shock.  I have literally been on the phone with 6 different people today with no answers.  I’m told that the refrigerator and microwave are available, but they can’t split the order.  On November 18, 2022 I was told by Home Depot that the stove and microwave were at the warehouse and would be delivered on December 12, 2022.  Now the stove is no longer available.

   I also purchased all of my cabinets and countertops from Home Depot.  They came in, some were missing and some were broken. That has finally been resolved and they are installed, waiting for Home Depot to do the countertop measurement.  Now we are delayed yet again, for the appliances.  I was told by Connie, a supervisor that I should never have scheduled my contractor, electrician and plumber without the appliances being here. She was not only rude, she simply did not care.

   I’m hoping you do and can get me answers and my appliances here.  I would greatly appreciate a call back showing me that you care and can resolve this issue.

   I appreciate your time and look forward to your response.

   Sincerely –

   Tammie Nowels
   (231) 838-xxxx

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4. my refrigerator hasn’t worked since the day it was delivered. the technician ordered the part which has taken over 3 months to come in with no eta. Please help me!!!

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5. I brought a water heater in under a warranty and was denied and told Home Depot new policies is not to honor the warranties without receipts .as a contractor this puts us in a very difficult position cause we take care of many that other contractors hold the warranty tbat went out of business or other and we do not have time go fish for receipts no contractor will be carrying receipts from years or even a year and we do not leave receipts with customers cause it’s resale I was treated like x today and I spend thousands a week at home ;3095 that now looks like if you have changed then so must I cause m

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6. There seems to be no one to help me with my problem at any level? why is this?

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7. I have a big problem with a contractor home depo sent to my home

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8. I have major complaint. We live in FL. and purchased a washer and dryer to be delivered out of the Dublin Ga. Home Depot. The first delivery Date was Sept 1 but due to death in family we rescheduled till today. We get email that delivery could not b be delivered. We have called the store got the manager who put us on hold for 15 minutes. She told us they tried to call because they couldn’t find the address. The number they had was incorrect. But had they googled the address they could have made the delivery. I guess they never heard of google. Called corporate and that is another horrible story.

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9. I received a text from a 773 area code about a survey to receive a $100 rewards card. Is this you or a scam?

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10. Our company has had a Home Depot account since 1999 and we spend on the average between $190,000 and $200,000 annually, increasing each year. As of today we have spent $198,000 so far this year.

    On August 17th I had a 60 minute phone conversation with customer service at 800-466-3351. This was my 4th call to customer service for the same issue. Order number WP39921121, Palladia Vintage Oak L-Shaped Desk was placed on 7/8/22 and delivered 7/15/22 damaged. I called Home Depot to discuss the process of returning the desk. They put in a return request R6064895 through the 3rd party called NSD. I watched the tracking site https://tracking.shipnsd.com/ and the status was never updated. I called NSD at (1-833-744-7673) and when you think someone is going to answer you get disconnected. Home Depot cannot even get someone to answer. I emailed them at [email protected] and [email protected] and no reply. I called Home Depot again and went through the whole story again only for them to tell me that NSD is 2 weeks behind and they would contact our office to schedule. They finally called our office and scheduled for 8/4/22 and didn’t show up and then they scheduled for 8/12/22 but in looking at their tracking site they cancelled our pickup on 8/8/22.

    This brings us to the August 17th 60 minute call with Home Depot. The associate I spoke with was friendly, attentive and helpful. She tried to call NSD and the was disconnected so she couldn’t talk to anyone. She was messaging with her manager explaining the situation for most of the 60 minutes which should have been a phone conversation so I wouldn’t have had to sit on the phone while they messaged back and forth and took up so much time. All the manager would do was reschedule the pickup even though he/she is aware of the 2 week delay in pickups. I asked to speak with the manager and was told that he/she wouldn’t talk to me and that is all they would do. I wanted to discuss other options and was refused. The new tracking number is R6218836. In the meantime we have to wait for our $712.45 credit and hope that the desk is picked up by this unreliable, unresponsive 3rd party, NSD.

    The office I ordered for does not have a local Home Depot in the area so returning it to a store is not an option. Zip code is 84078.

    I have worked in customer service for 35 years and this is in the top 10 of the worst customer service experiences.

    Your attention to this matter is greatly appreciated.

    Lynette Dawson
    Executive Assistant
    e: @realpropertyutah.com
    t: 801-890-xxxx
    w: RealPropertyUtah.com
    a: xxx Heritage Park Blvd Layton Utah 84041

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11. Horrible customer service. Ordered dishwasher$1500
    Delivered aug 23. Opened box aug 24. Terrible scratches under plastic coating. Went to store. Was told i coudnt get new one because i didnt open it yesterday. Then i hqd to get online with onine ordering fot 45 min. Waiting to talkto someone while 3 employees had a conversation. Now what i expected at all i had to get ugly before anybody would do anything.

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12. Customer order/agreement number is H4283-170369. I am disappointed in my cellular shades purchase for $545.90. I was not aware that the exterior side of the cellular shade which is for my picture window, is a bright white. Why would this not have been communicated? I just thought this was how the samples looked in the sample book and assumed the cellular shades were the same color on each side, especially because they are room darkening. My house exterior color is a milky way ie off white so the cellular shade in the picture windows looks awful, it clashes with the house color. Very disappointed. Communication is key when making a purchase such as this. I should have been informed the exterior color of the cellular shade would be white and they should always ask what color is the exterior of your house, especially when it’s a custom order. Any help would be appreciated. Not happy.

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13. I am a regular shopper of Home Depot in the Mid South Area. I have spent a considerable amount of money on appliances, siding for my home, and other home supplies. I have never encountered a problem with any of the stores. Except the Home Depot in Little Rock located on Chenal Pkwy.
    I bought my son and his wife a washer, dryer and refrigerator. The refrigerator was delivered without any issues. The washer and dryer another issue.
    It was delivered 7-19 and the dryer did not work.
    It has taken me and my son contacting the store and speaking with everyone from the Home Depot Associate up o the manager. No one followed up with us for a solid month we were told one thing or another and nothing was done. Finally yesterday 8-18 a entire month of contacting someone to assist us, I ended up having to buy another complete set, a washer and dryer in order just to receive a working dryer. Once it was delivered the delivery men said installation not included in their order and wanted to just leave both in garage.
    I contacted manager and was told they had no idea what happen , and it would be another 2 weeks before it could be redelivered. The order was refused. I have since canceled both orders and was forced to buy ANOTHER washer and dryer from another appliance store. This store and their entire staff have been the most incompetent people I have ever dealt with. I still have not received my refund for either set I purchased and never received. Someone needs to address this issue immediately.
    Thank you

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14. Amanda Walker
    Resolution Center HomeDepot
    I received an email from the above person and want to confirm that she is actually who she said she is. If so I will click on the link as directed to get more detail on the content of the message. Thank you.

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15. Having issues with .com order. Would appreciated someone in management to give a call. 520-404-xxxx. I thank you Joe Wakefield.

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16. I ordered something to picked up at store and used gift cards. Several hours later I was notified my order was cancelled. When calling in, I was told that I could not use the gift card again until a refund of 3-5 business was issued. I was also told the reason HOME DEPOT cancelled the order is because the store only had one item.

    You ruined by day, cost me time and money, and I knew since you’ve done this previously that I shouldn’t order from your website. You are the worse.

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17. i need the ceo to please contact me at 478972xxxx ref to a rude manager at the Home Depot in Macon Ga. I need someone to call me ASAP

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18. Today at store#2611 around 3:30 -register 5. My husband and I went to check out, he innocently said a joke to make conversation when Alyssa the cashier suddenly started telling him to not joke with her because he doesn’t know her. He told her there was no need to be rude he was just joking and she said if we did not like it we could go to another register. We proceeded to another register but I went to find a manager to report her disrespectful attitude. While I waited for the manager to come up to the front of the store I walked back to her register to get her name which was hard to see as something was obstructing the name on her apron so I asked “what is your name?” She proceeds to tell me to meet her outside when she gets off at 9…(an invitation to fight)-she calls me names as I tell her she isn’t worth the trouble but I am reporting it to the manager on site at the moment which was James. She continued to tell me to meet her outside along with profanities to which all I can say to you as a company is…it doesn’t get more ghetto than that. I ask that you please review the cameras so that you can see for yourself how uncalled for her behavior was and that for the safety of fellow employees and customers alike you save yourself any further issues by keeping her employed.

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19. Today at store#2611 around 3:30 -register 5. My husband and I went to check out, he innocently said a joke to make conversation when Alyssa the cashier suddenly started telling him to not joke with hire because he doesn’t know her. He told her there was no need to be rude he was just joking and she said if we did not like it we could go to another register. We proceeded to another register but I went to find a manager to report her disrespectful attitude. While I waited for the manager to come up to the front of the store I walked back to her register to get her name which was hard to see as something was obstructing the name on her apron so I asked “what is your name?” She proceeds to tell me to meet her outside when she gets off at 9…(an invitation to fight)-she calls me names as I tell her she isn’t worth the trouble but I am reporting it to the manager on site at the moment which was James. She continued to tell me to meet her outside along with profanities to which all I can say to you as a company is…it doesn’t get more ghetto than that. I ask that you please review the cameras so that you can see for yourself how uncalled for her behavior was and that for the safety of fellow employees and customers alike you save yourself any further issues by keeping her employed.

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20. When is my money coming. Was contacted by Amanda Walker who said I was getting a settlement!!! This will help me out so very much as I am 72. Appreciate the settlement!

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21. A refrigerator ordered June 112022 that was paid for and delivery date keeps shifting

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22. I’m a veteran used my discount several times not able to use it!Spoke with Jessica she said problem was solved.still not working.Will you please help me?

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23. Paula, SDMgr at Jackson TN HD will not hold two commodes for me over 30 days. After picking them up, I will cease being a HD customer!

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24. is there a amanda walker resoiution center working for you

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25. No one answers the phone at either your Kenner Or Elmwood location.

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26. Horrible first experience with Home Depot. I made an online order worth 2,500. I had to wait a week before delivery. Once items were delivered I noticed only had two boxes which I was supposed to have three so I contacted customer service and asked them about my refrigerator needless to say they told me no worries they will look for the item which they left back in the warehouse so OK I wasn’t too worried so I know people make mistakes but then when I open my two boxes and I went to hook up my washer and dryer I noticed the dryer did not have a cord to plug in and then I went to read the book that was with the dryer in it said it was a gas dryer remind you I ordered an electric dryer so I took thedryer back to Home Depot that was near me which was like maybe a hour drive they refunded me for the dryer and I contacted their customer service line and let them know that they had gave me the wrong dryer so while I was out there I went to Lowe’s and I bought a washer and dryer from Lowe’s because I just moved into this new house and I had needed the washer and dryer After I waited a week for delivery so now I’m sitting here waiting for my refrigerator to be delivered and they said they delivered attempted to deliver which was a lie because I was at my house all day and I do have cameras up to see when someone comes here so I contacted them again to let them know that my refrigerator was not delivered no one called to let me know what time they were coming to deliver I waited for five hours no deliveries contact the customer service they was like oh we were trying to see what was the problem they never found out what was the problem of why they did not deliver the refrigerator for the second time so I started getting very frustrated so now I contacted customer service again about the washing machine I was like there’s no need for me to have this washing machine because I went out and bought a whole new set do to y’all delivering the wrong dryer I had to go to another appliance place to buy a whole new set and then I had the nerve enough to tell me oh we can’t take the washer back because it’s not refundable or whatever so I hung up and I called back and one person said yes they will be able to take the washing machine back and I will send someone to pick it up the next day so I’ll wait for the next day I gave them three days before I contacted them to let them know hey the washer is still here and it needs to be moved because now I had to re-order a refrigerator from another company and now the washer is in the way in and now they telling me that I have to wait a whole Nother week for them to come get the washing machine the whole experience with Home Depot is horrible

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27. UnBelievable deliveries of dented metal cabinets & work units. Contact me at 805-616-xxxx

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28. I can not get anyone to help apply my deferred payments correctly. I have spoken to numerous people including at least four supervisors. Two promised me it would be taken care of (magean and Amanda) while two others ,this weekend ( Jessie and Javier) basically said that nothing could be done.

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29. Seeking contact

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30. In the last election, as I understand it, Ted Decker contributed the maximum to Donald Trump, who is a fascist, the greatest liar ever to hold the office of the U.S. presidency, and tried to flout the will of the people and the popular vote in the last presidential election. Why would I ever do business at Home Depot?

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31. I bought a French door from Missoula Home Depot and then paid to have it delivered the day before it was supposed to be here they tolls me if I couldn’t unload it myself it would have to be delivered the following week I already had a contractor paid to install due to original delivery date this is the second horrible experience at this store I only tried again because my nephew works for this company and now that the door was delivered due to me telling the store manager I was calling corporate when he told that it wasn’t his problem I now have a door that is scratched down to the metal and I can’t return a door that I can’t get replaced for weeks and the pre drilled holes for handles are not lined up but I have to have door for obvious reasons I would like this to be addressed some how that’s 1500.00 for a bad door and a store that won’t address these issues

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32. How can I email a personal letter to Bernard Marcus

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33. I am very frustrated with Home Depot. I recently purchased a dishwasher and paid for installation and removal of my old dishwasher. I was told that it would be delivered and that I would get a call from the installer within 24 hours to come and install it. That was on July 12th when it was delivered. It has been 8 days and I still haven’t heard from the person that was to install my dishwasher. I have spoken to the home depot delivery (MDO) people 3 times, each time, I’m told that they are expediting my case and that a plumber should be calling me to schedule a time. As of today, July 20th at 4:33, NO ONE has called me and your representatives are saying they are doing all that they can do. Is this the way you are running your company. How do you outsource delivery and installation to a company that does not make it a priority to get the work done, that the customer has paid for. I am livid and will be going to the news with my complaint if no one reaches out to me and installs it. This will be the last time I ever buy an appliance from your store, if you can’t ensure that the service you promise and I paid for can’t be done. If I have to return this product because of failure of your company to follow through with my contract, I assure you that I will share this information with the thousands of sorority members and my other affiliations. I would like a response from anyone that can help me to have my product installed, from the corporate office, as the local customer care are telling me they are doing their best but don’t have control over the plumbers that do the installation. That does not make sense to someone who has paid your organization for a service that you promised to provide

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34. W890726564 shipping issue
    Your contracted shipper could not tell me why order has .not shipped.
    Tracking info poor this shipper.
    Very poor customer
    Service.
    Thinking about going into town purchase this chair.
    Home Depot lost revenue during these times.
    Will employee Social Media to communicate my online HOME DEPOT shopping experiences.
    Russ Fonder proud U.S Veteran preserving or Countfies integrity.

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35. GM my name is Lakshmi takkallapelli, I live in winter haven, Fl. I am not begging you to refund my money, but I am paying customer not a thief I live in winter haven fl. your Home Depot customer service workers and specially managers should be respect customers. This is not first time it’s happening to many customers .old young or disabled person no help but think of themselves they are god given gifts for your stores. selling so abnoctious to customers. i bought over 200 materials say on the recent happy to return or exchange but with or without receipt the Home Depot people always so rude. I bought plants in HD die inb a week or a month without even knowing we only give refund for 30 days but why say one year guaranty. I ask every sibngle time pay 40 dollars 30 dollars poor quality plants and trees poor quality garden and outside materials when it comes to return or exchange a 70-year-old has to go 5 times with receipt, manager wants to see photo of broken cheap cement square pavers. Then second time took photo of pile of broken pavers, forgot receipt at home she same person saw my receipt and 2 customer service people send me home to bring receipt. Then their loader lost my receipt wrote his name Logan tell customer service my name with his writing on piece of paper the Havendale blvd ” JC” the manager and customer service person in front of customers asking what’s the problem told him I bought over 200 pavers, 22 of them broke. Well that name of loader or broken pavers not a proof. I am not returning are refunding, he said. I only go to your HD because It’s very close to my home, but I don’t want to take your managers or chat people treat me or anyone this way. They are protecting your great HD from people like me. I said I am writing corporate and FB to warn customers” JC”said go ahead I don’t care, bring your receipt. The deflective pavers cost about 40 dollars I bought over 200 dollars pavers do I need this abuse from your not trained managers cashiers always on the phones dont even help customners we have to load and unload. this is going to BBB and FB. learn from Lowes and Walmart . I am so angry and upset when he says he is protecting people like me?what’s that mean because he is a manager and I am an India woman to say those things. If anyone mentions HD, I will tell them it is a bad store to shop. My phone number, 863 272 xxxx. Not that I am going to hear from your corporate or director or CEO, but I will let public know that’s why Lowes doing well, yours has more lazy and show off workers.

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36. I am deaf, tried to call for ceo, president , whoever , they did nothing ! I have kitchen remodeling .. it supposed to be exciting but no fun !! they supposed to deliver few cabinets and cabinet installets suppose to install cabinets. i have been waiting for almost 7 months!!! its ridiculous, so annoyed . i just want my kitchen cabinets install , set new stove, everything need to be installed . managers aint doing good job. they never update or inform me what was going on . my fiancee already paid off for that cabinets , countertop ,everything. why 7 months ???? I have hard time with Home Depot, what are they doing for almost 7 months ??? or did nothing ?? i am soo annoyed . I am not happy . its very serious situation. I have son with austim. it suppose to be safe . I hope ceo president seeee that what was going on?? I need help !!! nobody did nothing. call me 313 334 xxxx.

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37. I attempted to make a purchase in one of your stores. I was asked if I had an account. I do not. Lady says I can save 25 dollars by signing up at no cost. 20 minutes later I’m on the phone with someone in Pakistan running a credit check on me. I don’t want your credit card. I didn’t ask for a credit card. Your company has sold my information that was stolen from me by one of your employees and I have been contacted by a scam company 4 times in the past 24 hours since I left your store. You will be hearing from my attorney as I’m filing lawsuit against your terrible company. I’ve attempted to call numerous times but can’t get a real person on the phone. This is the last resort in attempting to resolve this issue. I will not hear back from you because you don’t care. Or do you? Time will tell.

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38. I’m a veteran and a do it your selfer. I’ve owned my home for 37 years and do all my own work. I have shopped at Home Depot and Manards for all my home needs. Now I’m told that I can no longer get my military discounts on construction items. I’m just a hard working family man, not a contractor. I m also a United States Marine who served his country . 1976 – 1982 … I can’t believe that you cannot find a way to offer us military people who are not contractors, home builders to get the 10% on everything in your stores.. you leave me No choice but to do all my shopping now at Menards’s

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39. My wife and I went to Home Depot store #3324 today and the cashier, Liliana, was very rude and unprofessional. She never said a word. She didn’t greet us, didn’t say thank you, have a nice day, or anything. In fact, I said thank you when she gave me my change and she still didn’t say anything. No personality and no customer service skills whatsoever and she’s a cashier! I definitely expect better from Home Depot. I will be going to Lowes from now on. I refuse to accect poor service.

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40. Hi, we bought Bali skylight blinds. We were told we could track our order online. Your website doesn’t allow to track our blinds. WHY?

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41. On Memorial Day sale I purchased a (initial order # WB14049548, second time order # CP37844127, vendor purchase order # 18751627) Whole House Well Water Filtration System Filters Iron Sulfur Manganese and More 1 in. Digital Valve 1 cu. ft.. I received an immediate notification from Home Depot that the product has been shipped. The product never arrived as promised for June 14, 2022. The promised date for the second order is June 30, 2022. We contacted Home Depot local store and customer service on several occasions and all we got was song and dance. Home Depot tried to contact the vendor and no one from the vendor answered their phone calls. Home Depot requested that we contact the vendor and we did on several occasions. No one would take our calls. We left text messages , voice mails, etc. with the vendor-to date, NO Response. Today (June 21, 2022, I contacted Home Depot again and spoke to Desmond, and after one hour with him on the phone, he came to a conclusion that he issue a refund because he did not get any response from the vendor. We have been putting up with poor quality water since Memorial Day and we still do not have any level of customer satisfaction from Home Depot. Dealing with poor water quality for this length of time will definitely leave a bad taste. We will never forget this bad experience we had with Home Depot. Now I have to go and buy this product from a competitor of Home Depot. You can be assured that we will tell our story to everyone who will listen to us. I interface with about a million people annually and imagine the impact of my story. By the way, I assess organizations to ISO 9001:2015 International Standard and the customer complaints and resolution is the first thing we look at from effectiveness point of view. Home Depot definitely missed the mark with this purchase. Home Depot was always my go to store for my home improvement projects but now Home Depot will be at the bottom of the food chain.

    I do hope that Home Depot re-visit their process of how they resolve customer issues and concerns and put some actions to address the root cause so that another customer is not subjected to the same experience.

    You have my contact information, and I hope to hear from you at some point.

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42. 3 moves in 3 years meant many trips to Home Depot. Appliances, new floors and more. Will forever take my business elsewhere upon learning you send big money to the lying GOP. Shame on you for supporting the Big Lie.

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43. I was disrespected as elderly lady try to make me look later I don’t know what I was talking with cents I would like someone to call me asap will explain in more details please call thank you

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44. Cannot get fisher installed to a working status bought 2 /22. 2 repairs. It didn’t work bought a new brand from the manager. It was bought in may 2022. It was delivered to my dining room a few weeks ago. Still not installe. Nor has non working one peen picked up over a month ago. I hav e paid for both dishwasher and no dishwasher wrrking since Feb. I have contacted several depts several times fron scheduling to manager. All have said they would ge yet me scheduled yesterday and call me. No call and does not annser or return calls.

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45. Hi, I was just assaulted by Susan in Tool Rental in you Tallahassee Nw store, I just called the police as well

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46. Mr Edward Decker CEO of Home Depot we ordered a whirlpool washer and dryer and refrigerator with the freezer on bottom and a electric stove and a microwave and dishwasher all in black and a wicker patio set sand a electric 50 inch cherry wood fireplace and 2 40 inch Crystal fans both the same , before Mother’s Day we paid in cash at the store here in Farmington New Mexico we never received anything.this was a gift for our mom. Mother’s Day and birthday. It took us 6 months to save for all this for our mom. The person who helped us is a Young boy at the service desk we told him we wanted everything delivered to 404 Ute Ave., Aztec New Mexico 87410, we want to know what happened to everything. Did everything get ordered or he took our money? We need our money back or the merchandise. Its not right that the employees take off with our money.we can settle everything in court it’s up to you send my mom her gifts or we can settle in court I cannot believe That home Depot will allow employees to take advantage of customers like that

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47. Why did this happen ?

    Trisha Kinskey | The Home Depot
    District Services Manager | MidSouth Region
    2455 Paces Ferry Rd B3 Atlanta, GA 30339
     (470) 885-4771  (877) 959-0297
    Trisha_l_kinskey @homedepot.com

    Mr. Garson, my name is Trisha Kinskey, I am the District Services Manager for the Huntsville territory. I understand you have been working with our Madison store team along with the various Service Providers included in the scope of your kitchen remodel project. I discussed your project with the Store Manager earlier this week and reviewed the multiple emails that have been shared throughout the duration of your project. Justin and I reviewed the detailed steps and timeline involved in the project so we could ensure we would be able to provide a professional and pleasant remodel experience for you and your family. However, based on the additional information provided since then, it has been made clear that we are not going to be able to meet your expectations on timeline, service or project management. Therefore at this time, I am going to instruct the store to cancel the orders. I will work with the Service Providers to ensure the materials are cancelled and the store will refund you in full back to your original forms of payments. I regret that we are not able to provide the satisfaction and experience that you deserve. I appreciate your business and hope we can assist on a future project. Thank you for your time.

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48. On Fri, May 27, 2022 at 9:36 AM nancyhigucxxxxx wrote:
    -This message was sent from a trusted sender.
    IMPORTANT: nancyhiguchi111: We’ve Been Trying to Contact You Many Times…
    PLEASE CONFIRM RECEIPT

    – CONGRATULATIONS –
    The Home depot

    Last chance to get your balance!

    Your Balance :

    Fri, 27 May 2022 12:36:37 -0400
    Funding For: nancyhiguchi111
    Email: nancyhigucxxxx @gmail.com Balance Amount: $9599.99
    Payout:
    $9599.99
    Confirm Here Is this a scam?

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49. I can understand some of the reasons why Home Depot has the military veterans use an app on their phone to get their discount. I have it on my phone. I am a do it yourselfer and have been for the last 36 years working on my old home. So I have purchased many things over the years from Home Depot. Today I went to buy one sheet of plywood and at the checkout I was informed that you no longer offer 10% off building materials for Veterans. So because we have some bad contractors out there overusing their military benefits you are now punishing the ones who need it most. I’m not buying 20 sheets of plywood or 50 two by fours. If you really want to help out the veterans then maybe you should put a limit on construction materials instead of not allowing anything at all… United States Marine Corps 1976 to 1982.

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50. I am an employee of the home depot in Prescott Arizona, and I have a complaint about 1) the organizational functions of the store, and attitude of middle management employees, and a situation that was presented to me while working on the job two days ago.

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51. Store number 8353 Layton Utah is the worst store ever I bought a washer and dryer from them the washer didn’t work I asked them for a replacement they said no I asked for a refund and they said I would have to house their damage product for a week before they would pick it up and give me a refund. I had to move the washer that is now not my property and I tore a tendon in my bicep and the other telling me to pound send Mr. Dick or Mr. meaner anybody at Home Depot corporate if you’re reading this this is a horrible customer service I’ve ever dealt with something Hass to be done

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52. I have been buying simple green stone and granite cleaner and polish from Home Depot for years and now suddenly this year it is not available. I called sunshine makers who are the manufacturer of simple green products and they told me it is not discontinued but Home Depot isn’t purchasing it from them anymore because Home Depot didn’t find it profitable enough. I am very disappointed in Home Depot only being concerned what making more and more money than pleasing its customers. Home Depot is selling other simple Green products but is not purchasing the granite and stone cleaner and polish anymore only because of profit. This product is excellent I have recommended it to neighbors and friends. When I called Home Depot customer service they took my complaint I had to ask and wait for a case number can’t talk to anyone in corporate they seem to shield themselves very well. The person I spoke with asked me if I used a substitute and I have bought three other brands Wellman zap and granite gold and none of them compare to the simple green granite and stone cleaner so that was a waste of $20 on those products. Please decide to stock simple green stone and granite cleaner and Simple green stone and granite polish.

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53. Stop Funding Hate—for a company focused on safe homes, well-appointed homes with the implication of harmonious living, it is clear you pour money into hatefulness, discord and racism. Specifically, you pay legislators like Congresswoman Stefanik to spread messages of hate in the form of “replacement theory”. If you pay for access to her in hopes of favorable and lucrative policies, it can be assumed her messages are aligned with yours. You are now seen as a corporate enabler of hate and domestic terrorism. I won’t mingle my money with corporate sponsors of terrorism. Shame on you Craig and your posse of terrorists.

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54. I had a real bad experience at Home Depot in Hammond Louisiana

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55. We have purchased to date $25,000 of product from your stores as we are doing a renovation. We have not installed the products and they are wrapped still. When we went to look at the a fridge to install this we saw it is not counter depth and will not fit. We called and spoke to the manager as we have received numerous emails stating we can return items within a year – and then he stated we can’t We simply wish to exchange to a counter depth even if we have to pay more. This To us is not acceptable We now are stuck with a $3,600 fridge that d Fit. We will never be purchasing another item from you nor will our businesses that we own do business with your company. We will ensure that everyone knows that you do not take care of your clients

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56. I have recieved a fraudulent email associated with Home Depot and SHREDDING TOOLS AT HOME FI. They are using emails from you to defraud people into buying “sweepsteaks” to win a Makati power drill but the website says I’ve already won it and need to pay the $5 shipping, which I did. They overcharged my card and sent me a bill for another $31 as a sweepstakes entry. If you are involved, you are defrauding your customers. If you are not involved, this other company is defrauding your company as well as your customers. Either way should be of high importance to you. I will contacting the Trade Commission Fraud Division with copies of the email naming you and this other company in the complaint. I spend way too much money with your company to be treated this way.
    Sincerely,
    Jason Potter

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57. Hi, You talking about a POS company, well Home Depot is the worst. I measured and took the measurements to the store, Brian (S.P.). He told me to go back home and recheck , I was wrong, went back to the store and that poor man tried so hard. So the 1st one was delivered and it didn’t fit. I have thrown so much food away, because nothing fits.

    Then I got into an argument with management, She told me I worked with Andre first, I am not racist but I think I know the difference in Caucasian and African American. Oh did we argue. So between the Hot Point I have in my house, where three others returned, because I was told they would not fit. Then I was told I had to remove one cabinet, called a cabinet company and when they came out they stated you can’t move one cabinet, you have to replace them all, 5000.00. No way in the world for what A $1,000.00 refrigerator.

    Found a company that came out measured it, had his contractor come out today, made it to the dimensions required, no moving cabinets. The when I walked by I saw a scratch on the side of the refrigerator, he asked why didn’t they center the system. I said I have no idea. I can get the exact size, now that the contractor has done his part.

    Now I am told oh you only have a two day window, wow it can take 4 to 6 days to get one delivered. I have already argued with management lst week.

    Two of your sales people at H.D. on picket St. One Brian, worked his butt off. I was told I measured wrong, so I went back home, remeasured. The refrigerator did not fit, so they took it back, actually I have been told by two of your employees and 3 of your delivery drivers what the measurements were. I thought they new what they were doing, I was wrong.

    I was told I had to move one cabinet about two inches, called a cabinet installer and stated that was impossible, they all had to be moved, so to do that another $5000. Not happening. Found an independent store, the owner came out and measured, and stated alls we have to do is cut it down a little bit, so that happened today. Paid $275 for that. I hate this refrigerator I am tired of moving food to get other food.

    I want it returned and get my money back, everyone states I only have a two day window. The manager that I argued with stated I had two weeks, Either I am close, one day late, or still have a day to return it. She told me the first person I spoke to was Andre Carpenter, no it was not his name was Brian (BXY17GH), awesome guy.

    I have returned four refrig and have a Hot Point that is worthless, The manager got approval for about two weeks to return it. Finally found an independent appliance center that came out and measured the exact size.

    So I was told just now, I had a two day return policy, but they have a 2 to to 4 day delivery policy. I have thrown away so much food because it won’t fit. I am tired of trying to get a water pitcher from the back, pull everything out, then replace it. You think these people should know what they are doing, I was never told about the hinges on the top and bottom. These idiots just want to make a sale.

    I am so pissed, because they people have no clue, if they did I would not have returned 4 refrigerators going by their measurements. Trying to contact my attorney and file a lawsuit, plus the CEO, BBB and then the Board of Directors.

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58. You’re putting people out of business and endangering lives in you unsafe Glendale parking lot

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59. So here is my shopping experience today at Show Low AZ Home Depot I went to the paint department and ask for Lint Free Rags The two ladies that work in this department have one track minds If it ain’t mixing paint we don’t know Next I saw an Assistant Manager and ask where I might find Lint Free Rage He said Try Amazon really When I explained I did not want to buy them from Amazon He replied We don’t stock those When I final said the web site said you have them He finally pulled out the expensive PDA and searched for the item Gee I guess all the money you spent on the inventory system does not work it the associate does not use it I am a Pharmacist at a community pharmacy if a customer has a prescription to be filled First I do not tell them to check with Amazon and if I do not have the item I try to borrow it from a competitor or offer to order it so it is here the next day The email is bogus as I do not share my email with anyone

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60. I would like to know why the Home Depot in Upland, California only has 1 installation company to install carpet for the whole store and makes it at least a month for the customer to wait for installation after they have already paid for it ? I have to wait until the 9th of June. I ordered it on April 28. I use to always come to Home Depot but I think that is going to change.

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61. I’m complaining about a friend who has been banned from store 3701 and he is very upset that he has not been given a fair chance to defend himself and I think he’s been treated unfairly for being such a devoted customer. He even provided donuts and keeps the coffee flowing for what he considers friends, spending at least $300 a month to provide !
    I believe he’s been railroaded for no good reason and he is more of an asset than anything!
    Please be aware he has not been told why he’s been banned and that’s not fair to him .
    Please look into this and reconsider allowing him to return.

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62. Many monied people now reside in the fastest growing area of Mexico, Los Cabos. That Home Depot is a disgrace to be called Home Depot…..messy, disorganized, old crappy merchandise, lack of supplies and service as other Home Depots in Canada and the States! What a shame!

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63. POOR FLOOR installation! BUYER BEWARE! A MUST-READ! If I could rate them a 0 I would. We have had nothing but problems with HomeDepot since they installed our floors that we purchased from them in October of 2021. Our contract states that the floors need to be leveled in our home per the manufacture requirements and they are not abiding by it. They sent out Superior who has an installation company come out. They were AWFUL! The contractor they send out states contradicting information. I have filed a claim with the Better Business Bureau and the FTC because the service from this store was terrible. They do not get back to you and corporate is even worse! Home Depot only chooses to fix areas per what their contradicting contractor states. I have videos, emails, pictures, and an inspection report stating that we have dips all over our house due to the POOR floor installation and it needs to be fixed because we are experiencing issues and will continue to do so because they can not level our floors properly. They have been out to our home 4 times to fix the POOR and CARELESS initial install. Not only could they not do the job right the first time but still cannot do the job right 3 times after that. PLUS every time they come into our home they cause damage to our property. We have over $3,500 in property damages to our home that they are not paying to fix. They send these release agreements trying to con us out of our warranty and taking ownership that they messed up and our floors were done WRONG! The second time they came out to our home to try and fix our leveling, the installer took card board, YEP CARDBOARD boxes from our garage tore up the floors and stuck that under my floors to help with the leveling. SERIOUSLY this is what we paid for? This is how you correct leveling issues you stick a cardboard box under our floor. ABSURD! Then going back and forth with them to fix that and other areas of our initial install, I have videos of FURNITURE MOVING. YES, you read correctly. I have videos of the furniture and picture frames moving when you are walking on the floors. I still have videos like this that they choose to not fix because they are siding with a contradicting contract that has NO CLUE what he is talking about. I asked for them to send another contractor out. Of course, they said no. I had another contractor come out from a different company and he said my floors were so bad that I needed an inspector to come out. He also told me that there are mulitiple families in the CRYSTAL LAKE area that got screwed by HOMEDEPOT. They paid money to have their floors done and had to go out and pay their company to come out and redo all the work. These families ended up paying two companies to do the job right because HomeDepot left them high and dry. I paid for an inspector to come out and I sent them that report. GUESS WHAT! He stated my floors pretty much 3,000 square feet needs to be ripped up and redone. DUE to POOR FLOOR installation, due to deflection/ dipping all over our home. This has been a hassle and a huge inconvinience for us and they are still not even acknowledging what the inspector wrote. They are trying to con us by sending us these release agreements and trying to get out of fixing our floors and having us pay for them. BUYER BEWARE! Contact me and I will send you these AMAZING videos, emails, pictures because I do not want anyone to go through what we are and we are out a lot of money plus damages to our property due to their carelessness and neglegince. Mouserxxxx @aol.com

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64. I have had such trouble with HD in redoing a kitchen. The cabinets have to be constantly returned for damage, made wrong with no way the cabinet is put in the box with being made properly. It is so off, one side being larger than the other. I ordered 3 towers, it was raining and contacted store to extend pick up, they put back on floor, they had them on floor, took them home, had to return, looked like they were dropped from a 5 story building when I opened box. Now I have a door special ordered and I have been on the phone all day trying to get a hold of someone. I have been on a run around all morning. Not to mention the phone rang for 6 minutes before someone picked up the 2nd time, the first time the phone range over 5 min. only for the person to pick up and hang up before I could get one word out. I am done with HD, I get better business from Lowes! I still have appliances, counters, sinks, shutters, hardware, tile to buy….

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65. I have had nothing but issues either HDI colorado If I have a question no one answers there phone or returns a call. I have a question and have asked for a return call several times from Emily.No answer. I paid good money to have my kitchen done!

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66. Hi my name is Paul gardner and I happen to know someone who goes all over maryland and Pennsylvania stealing from homedepot on a regular basis I even know the person she sells all the stuff to and he sells it at the flea market she is stealing 1000s of dollars worth of stuff a day I would like to know if there is a reward for helping email me back at paulgxxxx @gmail.com thx

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67. Good Day,
    The situation with Home Despot is simply put; It is a case where “size’ is your problem.
    We spent a few weeks, felt more like a year attempting to have HD correct a billing on return flooring, etc. THREE hours at your Duncan BC Store one, TWP hours another day. Hours upon hours on the phone with your head office (head of what?)
    We have heard from friends and family there horror stories as well. The stress, inconvenience, problems cause by inefficiency, and poor organization was truly amazing!!! Horrible too!!!
    Thank goodness for the one employee at your head office who finally worked through this quagmire.

    Not even an apology from the ‘Powers that Be”, whoever they are. Positively the worst experience ever, let alone the time, days wasted for us!! YIKES!
    Myla Frankel
    612 Taylor Cres
    Ladysmith,BC…..We do not expect that anyone from HD will ever get back to us

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68. we had placed an order for 2 sets of windows last summer- nothing but problems – delivery dates, no screens etc etc – our salesman was of no help – never gave us copies of our order so on 4/18 – the contractors came and the windows were incorrect! and the screens were missing. We had left a $1,500 dep. with the salesman the home depot was in Elmont, NY – a manager named Richie came with the screens and said to install the incorrect windows and they would order correct windows but “DO NOT PAY” Home Depot until the correct windows were reinstalled (could take 2-3 months) Lo & behold my daughter was charged (without authorization) the full balance approx $6,000. The Home Depot staff from her original credit card and without any notification – I could go on and on about this and she reported this to her credit card company and they are investigating but now she has no credit balance left on her card. We never authorized payment – we had a Home Depot credit for this – but who in their right mind would pay for this botched up installation before it was fully completed???? The order is incomplete!! I have 0% faith in Home Depot and we will fight this to the end

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69. I was a very good customer of Home Depot. After I saw the employee training in the store in Canada I was saddened and shocked. I am still waiting for Home Depot corporate leadership to completely denounce those directive. It is not enough to say those are not the official policies of Home Depot. Only an outright public retraction is acceptable. Until then, I will shop elsewhere.

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70. I’m not one to complain but, when Home Depot starts cost me money for the third time I think some one need to know. I’m a small home improvement contractor here in Richmond, VA . It saves me time and money when I can order materials I need for a job online and have them ship to the office. Now in the past few years and just this week stuff comes in damaged to the point I need to return it. Now I go to my Richmond store to do so. Had to wait 30 mins to do the return….no one working but one person bless his heart he was doing the best he could with people standing around not working and now the line is all must out the door. The main reason I’m sending you this email is because this last order was over $700 and I can’t even get a store manger to come talk to me about how things are being shipped and how this is cost me money every time I need to bring something back. thanks robert

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71. I just wanted to thank the Mount Pleasant Store for their wonderful employees. I was there today and was asked several times if I could be assisted in finding anything. I wish I could have gotten all of the names but sadly I didn’t. I did however get the name of Jason, who saw me waiting for my husband to bring the truck while I waited in the loading area with our load of cinder blocks, and asked if he could help me load them. He loaded all of them onto our truck bed. How nice! Thank you so much, Jason.

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72. Went to a Home Depot pro desk lunch at the pines road store went up to the food table and was told by some black lady to get away from the food just wanted to get the free stuffand was told to leave the table again this lady asked what I wanted she said it was for pro desk venders which I am. She was pulling the card we will not be going to pines road store anymore

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73. Hello I’m a current employee of the home depot met team. And I’d like for the occurrence policy to be addressed. It’s double jeopardy for an associate to have their time taken & receive an occurrence also if you have sick time/pto/ or vacation time employees should be allowed to use their time that they (earned) when they want to. & if they burn thru it then by all means give them an occurrence im asking on the behalf of myself and my fellow colleagues this must be addressed please. Thank you Mr. Ted decker

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74. hello i am contacting in regards to prior employment in hopes of getting rehired with Home depot. i worked at the inglewood location from 2014 to 2018 and am currently seeking employment with the company. who can i speak to reagrding my work history and account with home depot.

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75. Corporate management needs to see this.
    facebook.com/groups/1527963420782383

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76. I’m looking for the page to log in to look at my complaint about an associate and I can’t find it. I have the 12 digit access number but can’t find where to put it in.

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77. Help! Order #1511-157709, delivered kitchen cabinets to 126Magnolia, Denver,Co Cabinets HAVE NOT been Installed.Delivered on April 11,2022. Please compensate for inconvenience.

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78. My husband went to Home Depot on 35th Ave in Greeley Colorado. This is our final purchase from home depot ever.
    When checking out for an approximately $100.00 purchase he hands the cashier his government issued military ID. The cashier said that he needed a code to get his discount. He’s 76 years old and has no idea about a code. He doesn’t use a computer or a smart phone. Instead of trying to assist my husband, the cashier said, no code, no discount. He got very upset about the way he was treated and left HD very mad. He NEVER expects anything for being in Vietnam veteran and serving his country. A 10% discount doesn’t really make a big difference anyway. It boils down to how he was treated so VERY rudely.
    I would think that someone could have explained the new process to him and perhaps overriden his purchase for today.
    Instead he left and will never purchase a damn thing from HD again and i will be flooding social media with what happened.
    This email will be sent to all our veteran friends and family. Also I will be sending this to local and corporate emails.
    HD should be ashamed that their employee treated a military veteran this way.
    Brenda Langston

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79. Does Home Depot plan on putting a store in eastern Kentucky? They really could use one in Johnson County around Paintsville

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80. Why no one was not made aware of the scam going on in the name of Home Depot

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81. Military discount never seems to be able to be gotten to on my phone each and every time I go to Home Depot. Yes, I signed up for the program and I have an account. I am told that I can return, when it WORKS, with my receipt and get the discount. WHY,when it NEVER works? There has got to be a better solution. I know that my husband stays away as much as possible and goes to Lowe’s. The cashiers really don’t care…

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82. I am very dissatisfied with your current military discount program. It is very difficult to access at the stores. I will not jump through several hoops for the discount. I have taken the app off my phone because I am done. All other stores accept the military card for the discount. I don’t shop at Menard’s very often. However the 11% rebate is looking better than what you offer. When I get the credit card paid off I am going to cancel my account.

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83. Someone else is using a deceased person information, 0030111198907 is the account number

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84. I wrote to the President (or so I thought Ted Decker was President) on March 26, 2022 with a problem/complaint I had continually with Home Depot’s customer service and my inability to purchase an item that was available for purchase, yet I was unable to purchase it! To date, I have not had a response to that request. I was wondering if you would be able to track down that letter (wherever it went) and have someone respond to me. I would greatly appreciate it.

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85. Wanted to say how awesome Aj is at Moses home Depot where I shop alot very helpful guy who likes his job give him a raise! lol 😆

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86. This morn in glasgow d store an employee scratched my truck with his keys. Counting the mulch we loaded

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87. Care Innovations would like to offer COVID-19 testing for your distribution warehouse employees.

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88. I have try and try to log in for the VA 10% discount and it won’t let me in .who could I speak too,or a phone number I can call .

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89. I have two separate installs through Home Depot that I can’t get answers on:( the first one is with Rockwood Shutters that we have paid over $14,500 for. We have been rescheduled for install 3xtimes. I called your corporate office & asked if the could contact Rockwood to confirm that our shutters have shipped or not. No one has reached back out to me:( the second install is for closet shelves through Home Depot job #808325, again I called the Install manager & Home Depot corporate to find out where are our closet shelves are at it’s been 10 weeks since we paid in full and we still have no answer!!!

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90. your new vets discount policy eliminates a lot of vets and prior customers who don’t have a phone that downloads apps.a simple showing of driver license,with vets designation used to be sufficiant.we disgussed this at our last legion meeting and all agreed to go across the street to lowes from now on

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91. For the last 3 1/2 years, my husband had applied for jobs with Home Depot in Saint Petersburg, Florida. He has spent the majority of his adult life in building material Sales in Atlanta, Georgia. He has NEVER been fired nor asked to leave from any job. He has applied for jobs online as well as face to face with the manager and was told to “apply online.” He is never received a callback! Yet, I go into the lumber department in Saint Petersburg, and I have to explain to the person helping me what 6′ x 8′ means. Are you kidding me?? The personnel at Saint Petersburg tell me they desperately need help. Yet, my husband, that has tons of experience and WANTS to work, cannot get a callback! I would seriously like a response to this! You hire staff that doesn’t know what 6 feet by 8 feet means but overlook someone that has been in the building materials business for years. Hmmmmmm…. Discrimination?? Maybe?

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92. I fell in the Home Depot store Saturday before last somebody supposed to call me they didn’t It was the Abbey store in Fresno California

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93. My husband has been told he will no longer get the military discount unless we set it up on his phone. We are beyond 80 years old and have tried for 2 days to make it happen. We get to where he has to give discharge dates. He gives them and a message comes back to us as invalid. We are very unhappy about this new policy. Are you making it hard for these men so they will give up and no longer receive a discount. That is ok if that is your policy. There is always Lowe’s. These men who have served their country and deserve better than so much frustration. Very unhappy customer!!!

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94. horrible service do not answer claims
    tree weeks counter top installed
    falling apart help home depot

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95. Is it true that the HD is one of the largest contibutors to groups contesting the legitimacy of the last presidential election? If so, I am extremely dissappointed in the company I have enjoyed doing business with. Your freedoms to do as you wish are just the same as my freedoms to support businesses who try to support democracy and the greater good of our country. So until I find out differently, my business relationshi the HD has ceased. I know I’m not a big pro customer of the HD, just a believer that the funds you contribute to causes anti-american can surely be used for more humanitarian causes.

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96. Complaint – You are not being fair to Veterans who don’t have smart phones. We can’t obtain the discount you graciously extend to Veterans anymore because we don’t have “Smart Phones” to show QR Codes. WHY???? I signed up and was accepted as eligible for the discount online but cannot use the discount because my Flip Phone doesn’t upload QR Codes. “(

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97. Your “privilege” checklist is unAmerican and ridiculous. As a proud American white woman I am exercising my white privilege and will never enter a Home Depot building again.

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98. Do you ever consider people that do not have good vision when you do your ads because you put white letters on white background does not work I know what must be a shock to learn that someone you loved

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99. I just want to know why your company does not have Milwaukee tool boxes 46 inch at your store stores pain in the neck to order something more line you can’t see in person I can’t stand online orders phone number 610-428-xxxx

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100. I refuse to shop a woke business my cut up card will be returned

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101. I ordered a Frigidaire 28,000 BTU air conditioner. When it arrived, it was damaged, so I returned it to the Yuba City, CA Home Depot. In the meantime, I ordered another one. It was supposed to arrive on March 20, or 23rd. I haven’t received it. I have called 3 times and they can’t find out where it is. They said that the shipping company has not received it from the Home Depot warehouse. I paid for it in full! I would like a $200 refund and to receive my air conditioner ASAP. Thank you.

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102. Case #28031448

     Craig-

     Hi and good morning.

     Need your help as confident you run Home Depot using the Golden Rule as your guiding light and if you were in my situation, you too would be up to your ears in massive frustration.

     For over two years and three months we have been trying to get your defective windows and doors fixed or replaced that we paid over $46,000 for (see attached videos as example of what happens when it rains and some of the issues on what was installed – I have many more if needed) yet continue to get run arounds, new people introduced as others quit, installers that all say Home Depot installed the entire room wrong and now since we raised the concern in a formal manner couple weeks back rude people (except for Melissa Diaz who has been very good but powerless), people not returning phone calls or texts, even though they say they will, and people continuing to never do what they say they will do. Had to call and customer service told me there is a letter sent (Still have not received such letter) saying my partial refund is being denied. I am confident this is NOT how you want your company run Craig right? How can you all deny a warranty claim that was made within just a few months of installing over two-years ago? Please help.

     Please see attached emails speaking to compensation and Melissa can also add to the part about compensation.

     All we are asking for is the partial refund so we can hire a repair team, that we trust, to fix what Home Depot has proven time and time again not able to. Also, besides having to find a capable company to fix these correctly we will need to replace my tongue and groove ceiling, re-do the painting, and fix the tile floors that will have to be repaired to correctly fix the issues.

     Craig- To quickly give you some of the pain we have endured for 2 years, and 3-months please read below. If you want more details glad to get on a call.

     Let me begin once again with a little background of my job with Home Depot. The salesperson came to my residence immediately after calling to give me a quote on my window project. I used Home Depot for windows at a previous project that went so well that not only did I refer them to several other people, but I decided to use them again even though the price is much much higher with Home Depot, but we felt worth it for the warranty HD provides and prides it take sin standing behind all its products and services.

     The windows were installed February 2020, two years and almost three months ago! The job included windows and enclosing a former screened porch with windows and a door. The interior windows have been great but from the very beginning we have had problems with the porch room windows. First off is there are six windows and a door of which two windows are completely different than the other four but worse than that EVERY time there is a heavy rainwater comes in under the windows and over the top of the door. We called HD the very first time this happened. The installers came back out and proceeded to caulk the exterior including every single weep hole but no mention as to the mismatched windows. The next rain it leaked again so this time HD sent their service man who was awesome and immediately he noticed problems of which he reported. He did some adjustments that helped for a storm or two including removing the caulk from the weep holes that were filled with stinky water. This scenario went on for months and months and months. We were promised new windows were ordered, we were told someone was on their way over (this happened at least three times) they said the new door that was ordered was in but damaged, then it was reordered but the new one was damaged too. We were told all new windows had been ordered but this too was a lie to string us along meanwhile we had spent close to $23,000 for just the porch part of our windows not to mention the tongue and groove ceiling and tile floors plus $3,000 in window treatments all installed after the windows were installed for a room that has had a continuous layer of towels to catch the inevitable flood that happens every time there is a heavy rain and we thank God there has not been a hurricane, yet! Let me also mention that EVERY SINGLE TIME HD COMES HERE WE MISS WORK so this has cost us time and money not to mention the stress of watching the weather.

     We have been kind, we have been patient, we have been understanding but the time is now that we have to say we have been used and abused by Home Depot – and likely discriminated against. We have been told we would get a call back within a day, we have been told someone is coming who never shows, we have been over promised and under delivered every step of the way for two years and here you are once again stringing us along and I am still waiting on William to call me back from 10 days ago when he said he would get to the office and send the me the detailed receipts and call me. We have little to no faith or trust in HDs ability to remedy the situation that they and they alone created. We have asked for a full refund of the cost WE paid so we may find someone we can trust to do the job correctly.

     Thank you in advance and please let me know your thoughts.

     Randy Lightbody
     281.221.xxxx

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103. Good Evening
     In December 2021 I made one of the worst decisions of my life anthat was using Home Depot to renovate my kitchen. Unlike my experience with other contractors I feeel like I am pulling teeth trying to get your management staff to do the work hat I have already paid for. Between Peter and Jeff I don’t know who is more incompetent as I have to repeatedly follow up.. only to receive no response back. Hopefully you can get your staff to do their job so I don’t have to contact the finance company to notify them that I have not received the services that I have paid for. I am requesting the workers to return to complete the job on April 4 and hope that there are no additional excuses for failing to adhere to the contract. Your cooperation is appreciated

     Reply

104. Mr. Menear: Recently while shopping at Home Depot in Spokane, WA I was troubled by a proposed change in the military discount program. The cashier said changes were coming to allow use of a QR code on a cell phone. I said we did not have a cell phone and could we continue to use our home phone or military id to get the discount. He said NO other option would be available. This seems unfair to those of us who do not embrace cell technology. Please advise if the discount will be available to all eligible.

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105. I need to return a cabinet that I bought in March 2021. I realize it’s passed the date for your return policy. There were circumstances out of my control. My husband, Sam, was diagnosed with cancer and has needed round the clock care. He died in December. The cabinet will not fit in our kitchen and is in perfect condition. Can you help me?

     Reply

106. On 3/15 I placed and paid for an order in the Murrells Inlet, SC store for chain link fencing supplies. I was told delivery would be 3/21. At 7:30pm on 3/20 I received a call informing me that all items I ordered were not available. When I placed the order, all items were in stock. The conversation lasted until 7:56 at which time the Home Depot employee hung up on me, the store closed at 8:00. This morning at 6:00, 3/21, I made numerous attempts to check availability on the products at another Home Depot, not available there either. The items were shown as available for both stores when I checked on HomeDepot.com. I had arranged for a local business to install the fence today, 3/21. My Home Depot card has been cut and thrown away, they’ll get no more of my business.

     Reply

107. How do you hire back an employee who lied to you before about needing help,then never got the help but accepted your free money. That is taking advantage of you guys and you hire his ungrateful heart back,? Why? So he can do it again to your company, that is straight up stealing. He never completed rehab before and just sat for free living off his parents doing drugs while you gave him money! His mother works with you too and she allowed this awful behavior. Instead of making him do the right thing. They are not good hearts. Eric Lee Flores in Lubbock Texas. 806544xxxx.

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108. I was at home depot turning in some items I have purchased I was told that I couldn’t get my money back I paid cash It was expired just wanna make sure that’s the right way you do things Just wanted to know the policy I am a regular customer of home depot and I do have a home depot card.

     Reply

109. I have been trying to get an answer for the past two weeks regarding a purchase I made of a Dewalt angle finished nail gun 16 gauge. The ad specified free starter kit with The purchase of a nail gun. I have not been able to get a logical answer regarding the starter kit. I assume there would be a secondary box shipped to me. But all my inquiries come back, starter kit is out of stock. I understood it came with the starter kit. That’s a battery and a charger. It was the reason I purchased a new angle nailer. I have not been able to resolve this issue for the past two weeks after sending emails and making phone calls to the store and to customer service. I have been a loyal customer of HomeDepot for the past 15 years. I have to rebuilt my home twice in the past 12 years due to storms and hurricanes on Long Island. I have purchased quite a bit of material and tools from HomeDepot. I find this very frustrating that I haven’t been able to get a logical answer to a simple problem can you help….Copy of Order # WP27606196-V2000-66093045

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110. Home Depot on Gender Road in Galloway Ohio purged my carpet contract early. I had until May to order more carpet. I was there a week ago to get a quote for more carpet and they claimed it was purged. But then there it was. And today I went to order the carpet and it was purged. They won’t let me order the carpet without having them measure again. But the measurement I had done was good until May.

     Reply

111. Survey taken for Home Depot

     Third party scam cost me $168.00

     Reply

112. Just wondering ordered items already arrived in store, Why does it takes 3 days to open delivery container when your email advice for pick up is the delivery date at the Store? It doesn’t make sense if the email delivery takes another 3 days.

     Reply

113. Do you have cameras in areas where fork lifts are used? I had a Gardin condenser delivered to home. It arrived with forklift damage. Second reorder was Pioneer. Shipped to 78028 Home Depot. Yesterday Curbside found second unit also with fork lift damage. We are senior citizens and I am no longer trusting Home Depot Kerrville online shopping. And I am going to Lowe’s. We live in a tiny town and have to order online sometimes.

     Reply

114. To Whom it may concern! I went to my local Home Depot this afternoon, showed my Military ID and asked for the Military Discount at the checkout. I was informed that I need to register online to be able to get the discount. I informed the cashier that my husband and I already did that only to be told that I had to use my smartphone at the checkout to get the discount. When I told her that I do not have a cellphone, she informed me that I would no longer be able to receive the discount, since this is the new rule. Well, I’m sure that I am not the only person in the USA to not own a cellphone. So that means that people who have served their country can no longer receive the Military discount, simply because they don’t have a mobile phone. How unfortunate, not to mention that I don’t understand why the showing of a Military ID has become such an issue. I’d appreciate if you could rethink that policy, because I’m sure more Veterans and their families will be quite upset about this.

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115. When will Indianapolis, IN stores receive the new 40V Ryobi 16”Front & 18”Rear tine garden tillers?

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116. My refrigerator went out Feb 25th 2022 and it was under warranty so when I called it took 5 days before anyone could come to my house, then when they came today of the 25th they now tell me it is the control panel and compressor and they have to order it and will not be able to come back until 25th of March. So they just don’t care they I have to be without my refrigerator for a whole month. I’m a widow and I wish I could just get a replacement because I need my refrigerator now. Please help me if you care or I will never buy from Home Depot again, never.. the refrigerator is two years old

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117. I ordered a Stove and Refrigerator February 10,2022. My delivery day was February 22,2022. I took a day off work to wait on my delivery. I waited patiently all day only for them not to call me or show up. I call Home Depot to inquire about m y order. I spoke to Brock and he rescheduled my date for February 25,2022 which I accepted, again I took off work and waited patiently for my delivery. After waiting I decided to just call around 2:00 pm and check on the status of my delivery for the day only for a lady ( I don’t remember her name) to tell me that the delivery driver all ready checked in for the day. I was never informed that I would not be receiving my order. I call back 3/1/2022 and they tell me I don’t have a date at all… This is unacceptable. I guess I’m going to have to return my order and take my business somewhere else

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118. I was to have a dishwasher installed today,BUT when installer came into my home, he stated I have to have a plumber replace the
     6 foot hose with a 12 foot hose. A plumber will call at their convenience to install it. Why wasn’t I even asked if it would be needed. Now I have been on hold and transferred back to appliance sales 6 times with no one answering. Needless I find your company below par and a disgrace

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119. Texas employee. We are getting attendance occorances when we answer the Health Check honestly and failing the Health Check disallows us from going to work. That is not right.

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120. I spend a lot of money at this store and I will never spend another penny at Home Depot unless you remove the buddha on the face of flower pots I saw at the Lapeer stores in Michigan. I will only enter this store unless you remove this false god.

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121. Case # 26617887- My wife and I visited Stoneworks this afternoon and selected a piece in their stock, Doug Driscoll stated we can install that “tomorrow”.

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122. Yeah! My complaint is my mom spent well over $1000 on a brand new snowblower in Smithfield Rhode Island that was not working right when we bought it! It wouldn’t stop spinning and the control on the shoot would never work! Because it passed over a month and I didn’t use it right away to see it wasn’t working right, you now want to charge my mother to have it fixed when you sold it broken?I gonna take this snowblower and throw it threw your windows!!!!

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123. Complaint on rude manager at Lakewood California her name is Cynthia and she’s always rude and dont ever provide good customers service she says she’s the manager but yet didn’t want to give me her full name makes.no sense at all…

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124. An Extraordinary article, I’m truly appreciating perusing your posts. This is definitely worth a read. You introduced incredible understanding and data. Much obliged.

     Reply

125. I found an outdated check in my mail from home depot USA inc claims administrator c/o Trust Consulting inc pobox 72 Minneapolis , MN 55440-0072 for the amount of $31.97 but it said void after November 21 2010 . Can your possible resend a new check that I can cash? Thank u for your help in this matter.

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126. Mr. Menear, I paid to have a delivery bought into my first floor or basement door and it was left in my parking space by the home depot driver who assured me that there would be someone within the hour to bring them in. I am a woman who lives alone and there is no one to help it was for this reason I paid for delivery. My things are sitting outside in the rain.

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127. To whom it may concern,

     I am a Home Depot (HD) customer from Northern California at this address: 21787 Hesperian Blvd
     Hayward, CA 94541(510)887-8544. I am writing to you as the last resort before taking other actions with consumer affair department.
     My issue is this: The above HD store has ignored my reaching out to them regarding an LG damaged Dishwasher with the following info” order#: H1017-226836 and LG dishwasher: LDFN454HT. The response is that because you didn’t let us know 48 hours after delivery. I was told to contact LG, and I did and they sent technician who assessed the damage and he asked me to go back to HD and after I spoke to one of the HD’s store manager, I was sent back to appliance department and was told they’ll follow up with LG the next dat because of time difference. I checked with that HD manager again the same day and she provided her business card and said that she will follow up with LG once she knew the issue and she agreed the product was damaged and she reassured me that HD was going to take care of it and even offered extra discount, but I let her know that I prefer to get the same unit replaced by an undamaged because this dishwasher was damaged when it was sent to me. I provided the store manager the assessment report with a follow up email and in her reply I was told it would take up to 48 hours to get a response from LG. I followed up with LG again and was again connected to HD damaged products but HD had no idea about the issue and simply passed me to LG again, and this time I was advised that this was not an LG issue but HD and she provided the LG dealer support at1-800-220-0215. I provided this information for the store manager on duty and have sent follow up emails, and checked with another supervisor since 2/15/22 after the LG assessment of damage, but nobody from HD and LG seem to care and I am simply going in circle and my issue has not been resolved as of today. 2/21/22. I have spent precisely $15,982.37 at HD to do renovation and buy appliances. However I feel exhausted from going in circle and having to explain this issue regarding the defective product that neither LG nor HD wants to resolve. As the result, I have decided to bring my concern to you, after searching for contact information of chain of commands. Please help with resolving this issue. The LG dishwasher has not been installed since it was delivered once my contractor pointed out the damage and the unit is still sitting there uninstalled and I don’t know what to do after a month since it was delivered. I feel HD is not supporting me with this issue and keep pointing the finger at me and LG. I also like to point out that, back in Nov 21, the Kitchen Designer at HD misinformed me regarding the delivery date of kitchen cabinets that was designed at the same HD store. When I followed up with the design manager, I was told that, that particular company would take up to 3 months also due to Covid and not three weeks for delivery. I had to cancel the order because of time line. I ended up ordering my kitchen from another company that was honest about time of delivery and I had my new cabinets in 3 weeks. I spend several hours over 3 weeks period with the designer at HD to come up with the design, and choosing the style, color, etc. However, all that time was wasted simply because I was misinformed about delivery time line and was left on my own once the order was placed and paid for. I am disappointed and feel unsupported by HD. Please help!

     Respectfully,
     Ladan Ghoolami
     (650) 468-xxxx

     Reply

128. Why dose Mitchell heating and plumbing sell their products 2 the consumer .
     They stock the same water tanks, then they will buy tanks from their suppliers. Bedford 1..
     2,460.99 2 install a short water heater, that didn’t come from the store.
     I use a home Depot credit card 2 pay Mitchell..I have had home Depot tell me not to buy from home Depot 2 buy water tank from Mitchell… Mitchell knows how much a consumer line of credit is. This is some type of scheme that isn’t fair 2 the consumer.. basically I’m paying more 4 installment than the price of a short water tank..

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129. I bought a new AC Thur Home Depot an the company that put it in I have a problem with there men came out an said I need to have new low voltage wire run to the out side unit so I ask how much he said $600 he ran the wire he hook it up then he told me well I guess that’s not the problem it turn out it was in the out side unit they put a new motor in an it blow up so they try a different one it did the same thing so he said he had one more well it ran but the wrong way he said he would have to order one who would take a few days so it came in an I just had a bad feeling so I call a different company to just look at it the man was here 10 minutes an said they hook it up wrong the UV light was in the duck not by the coils an the drain was hook up w an they didn’t hook up the hight an low pressure switch one of them I went had him fix it it run better now then it very ran so am just asking for my $600 an half of my sevice contract that’s left I feel I was take a vantage of please help me out

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130. Yes I am wanting to know how am I the janitor supposed to do my job when the managers and the supervisors of the store will not make their people do their jobs I only get to work 4 and 1/2 hours because you guys cut my hours but they expect me to come up in here and clean up after these guys and do my job too when they go in the bathrooms throw concrete everywhere all over the floor into their opens in the floor and will not clean up after themselves if y’all want me to do my job y’all need to make yours is employers of this store do their job I can’t do it all I am not their mama or their wives or their girlfriends meaning men and women both y’all have got some nasty people working for you guys they will not keep their work area clean and expect me to clean their areas that is not my job my job is to come in here and run the floor machine do the bathrooms and break room not clean up after these people you need to have Chris EJ and Wayne and Miss b make their people clean up after theirselves and do their job so I can come in here and do my job

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131. On TikTok there is a guy that paid 15k for new windows and he showed us all the herendouse job your company did. Your company is not redoing the nightmare! We are all watching on TikTok. You need to fix his windows! You guys do botch jobs! Now we don’t trust your company to do any work. There are allot of people complaining about how your company did shotty work.

     https: //vm.tiktok.com/TTPdS1gfAw/

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132. With all that’s going on today I’d like to send a compliment for outstanding service from one of your employee as per store recieipt her name is SAIDE. She went well out of her way and beyond to help me in the store purchased flooring outstanding excellent service I will never go to Lowe’s again Home Depot is my place. I didn’t even have to ask she came over to me excellent customer service

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133. I can’t look up a sku number for a ceiling fan on home Depot website cold you hel me with that I gist started remodeling company thanks

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134. Today at the Cicero Illinois store I had the worst time in my ln life. It’s never happened in my memory that I was so mad asking f oh r some help in using the bathroom at any establishment. I walked out after always going to Home Depot for the Veterans discount. I went and WIll problaby will continue to shop at MENARDS. I WAS TREATED THE WORST I’VE EVER HAVE.

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135. I just applied for a Home Depot credit card. I have a credit score over 800, own my home fully paid off, andown 4 cars and 3 motorcycles all paid off. Always pay all my bills on time. I have spent thousands at Home Depot. All this and denied a credit card, due to lack of credit. Something not right with the way your decisions are made. 650-703-xxxx please explain

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136. I would like to express my extreme anguish today on my personal experience with Home Depot. I ordered & paid for my new refrigerator, Order #H1907-208024 on 02/04/22. It came with scratches, and a crooked Maytag insignia. I bought a different one at a family owned business on 02/12/22. I had set up the date of 2/17/22 for the Maytag to be picked up & returned. On 02/16/22 I called Home Depot customer service to see if they could move up the pick up date to 02/16/22, Wednesday due to an ice storm predicted for Thursday in the Chicagoland area on 02/17/22. She said no, but thank you for caring for our drivers. I said, , okay then just leave it as is…. To find out this morning when I called to get a window of time for pick up, the girl said it was changed to March 1st. I exploded in anger to find out that idiot agent on 02/16/22 at 10:19 am took it upon herself to change my pick up date. I’m going out of town leaving February 22’nd. So not only the scratches on the refrigerator door, the movers chipped paint off of the railings here moving out my old one, then the customer service agent changes my pick up date , not saying a word to me. I promise, I’m done with Home Depot. The agent who changed my date from 02/17 to 03/01 should be disciplined in some way, or let go!

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137. Attn: Ann-Marie Campbell
     Re: Order WD94077298
     I am a 79 yr, old woman living alone. This item was delivered by your contract carrier and left “roadside” due to not being equipped to place in my carport. I spoke with Corp., Crystal, received a call from Jeff Campbell stating they could place in carport, spoke with Jonathan at N.L.R., AR store, who did not call me back as per our conversation. Contacted the store again and spoke with Judy. She is the only one who had a resolution to my issues with this order.

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138. Hello I spend lots of money on your store here in San Antonio Texas at your Zarzamora and SW.military drive location.I went today Feb 15th at around lunchtime noonish and had a very bad experience.Your worker he’s an older guy is very lazy and unattentive.When I was paying for my sheetrock and hardy board and other items I asked for help.We needed help with a compound bucket which is very heavy and asked for outside assistance and the guy just ignored us.My husband who was in a handicapped scooter started getting upset and asked for the manager .The cashier was getting rude and getting into an argument with my disabled husband.The manager finally came her name was Jema and she entertained the argument as well and didnt get any help for us.Her and the lazy employee threw the compound in the truck and left and didn’t finish helping us with the sheetrock nor the hardy boards.I told her that they are rude and lazy and she said that she was attending a customer who purchased 10k of material and I told her He was on my level and who cares they should treat the customers with respect because we put the money in their paychecks she tried to justify her argument by saying we weren’t the only ones and the cashier joined in and started arguing with my disabled husband and telling him to get out of the store.All this started because of a male lazy employee.Please fire these employees they are rude and lazy and not helpful to the customers.look at the video it won’t lie. Thanks

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139. For the first time in all the years I’ve been shopping at Home Depot I am very unhappy with what happened today. I went to purchase a new over the stove microwave and was told that you do not stock white in the item that I was questioning. I was then told I can order it and have it delivered to the house of the store for $59. That’s outrageous since you don’t stock it. I had to end up purchasing an item that I didn’t want because you had it in stock and wouldn’t cost me the $59 cost. Makes no sense that you don’t stock something and I would have to pay $59 to deliver it to the store or my home. Please contact me I tried to call customer service that’s a joke pressing buttons and getting nowhereMy phone number is 954-474-xxxx

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140. I relocated from the west to the east coast by myself selling and purchasing a house. I was looking back on my order history and found a problem from 2016. I did not purchase nor did I receive 2 sinks. Here is the order can you please investigate. I don’t know anyone that wants to pay for an item they did not receive. Thanks Date Ordered: January 28, 2016
     Order Number: W451750879
     Order Total: $641.33

     Ship to Home

     Delivered to
     Willistine Gaymon
     8744 Culebra Ave
     North Port, FL 34287

     Product Information
     Item
     Qty
     Price
     KOHLER Staccato Drop-In Stainless Steel 33 in. 4-Hole Double Offset Bowl Kitchen Sink with Included Hardwood Cutting Board
     Model # K-3361-4-NA
     Store SKU # 1000490413
     2
     $282.83/item
     $565.66
     KOHLER Staccato 15 in. x 15-7/16 in. Sink Basin Rack in Stainless Steel
     Model # K-3122-ST
     Store SKU # 1000488303
     1
     $33.71

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141. I purchased a Samsung gas range at home depot in 2018. I also purchased 3 three year Warranty. My oven is not heating up correctly and the temperature timer is off. Taking up to 30 minutes to reach set temperature. Samsung only cover the first year. And my three year warranty would cover the next three years. I was told that the home depot warranty and samsung overlap the first year. Instead of my warranty expires on April 2022 it expired last year. No one at home depot told me this and nothing in my paper work explains this. I’m told l will have to pay myself for a stove thats not four years old. I wrote to samsung. All I’m getting is run around from both companies.

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142. I happen to know an employee who is having a great deal of problems with his direct manager. The store where he works has done nothing. His local company HR office has taken down the information for any employee to be able to call above this level for any concerns. Evidently complaints and problems are not recorded as per expected policy. Policy is not posted. No written documentation has been created. Blatant discrimination and targeting have been witnessed and management is not only aware but is participating or initiating.
     The Home Depot Corporate numbers are not operable and no person is available to assist an employee. It is a shame that there is no available recourse for an employee who needs help.
     I personally have witnessed employees sitting and playing on the phone, employees hiding outside, and purposely ignoring customers.
     Surely this is not the business model used by The Home Depot.

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143. I do not have a complaint I want to thank you for the HD that is in Shalotte, NC. I went there today and bought a cabinet and faucet and the people in your cabinet area helped me find what I was looking for and were super nice. I have complained about HD in the past so I thought I would also say something nice. The store is very nice and people were really friendly. Thank you

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144. Hi,
     I bought a stove from Mattoon Home depot store and when the stove was delivered the delivery people were not wearing masks. So when I call the store I was told by one of you assistant manager at Mattoon Il Store that wear a mask by delivery people are optional – the assistant manager’s name was Brock. You guys have these safety videos on your websites but ultimately it is a just window dressing base on what I was told. Please contact me.

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145. I have shopped at your store since you opened. Today I stopped. Reason: you have no consideration for those of us non tech inclined. I went to use my military discount o a personal purchase and was told I had to use an app. At Loews I just give my phone number and show my ID card. Much easier for those of us that don’t have the equipment required by you. Spent $20,000 with you last year because you’re closer. Will be driving the extra mile or two to Loews who betters serve my needs/capability. You have made it too complicated for some of us. This new policy may be running off some of your older customers. Could be a costly mistake. Told my boy to move the business account to Loews as we need to consolidate anyway. He tells me we have a large number of points (?) acquired. Told him to figure out how to cash them out as I have no idea as to how to do so. Thank you fo past service but we need to move on. J-

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146. My freezer which has not made a year broken down again and it hasn’t been a full year

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147. I mailed two letters to the ceo. Nobody responded.

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148. Very disappointed that our Kholer toilet bought and installed 18 months ago from HD is now leaking.

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149. Joe McFarland – Western Division President has worked at Lowes since 2018 You may want to update your website. I was trying to reach out to the executive in charge of the vendor for deliveries in the San Diego area as their vendor TEMCO is a huge negative hit for Home Depots brand. I can’t imagine, in such a competitive market, that Home Depot doesn’t want to manage their brand and the vendor they use to represent their brand.
     I highly recommend someone look into the extremely poor customer service of TEMCO. I’m guessing they charge HD for every “attempted” delivery to a customer, as they try and talk us out of the delivery before they even get the products off the truck.

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150. I am a veteran I was never so rudely treated when I asked for military discount. I had my card new nothing of app would not give me anything but attitude you lost me as a patron

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151. No complaints at all. Was just offered a position as lot attendant and I accepted. Part time position as I wanted. I was applying for a paint part time position which I am extremely qualified, but messed up and inadvertently hit no or a question when I meant yes. It disqualified me. The position is in Medina Ohio, just wondering if there is any way I could reapply for that position?

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152. How do we get our break room cleaned. I work for HD 8580 and from Jan thru March every year we are short the necessities for the store employees and customers alike. No toilet paper, paper towels, hand soap. Our break room isn’t being cleaned. The trash sits overflowing until one of us takes our break time to empty the trash. Why are we not afforded the same niceties that you at Corp has. Why do we have to sit in a dirty break room to eat lunch. They even hired a new company and they have cleaned our restroom s somewhat so that the public can use them but not anything for employees. Nothing behind the scenes

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153. Home Depot store should be closed during blizzards and right now we are having one in Castle Rock Colorado and my honey is stuck working at the store until 9:00 tonight which is absolutely nonsense I don’t know if he can even get home safely because the snow is so bad right now!

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154. for a military we need to complete a application asking question about home selling buying and refinancing WHY what does this have to do with my military servce i spent 34 years in the military been a customer of homedepot for 20+ years but i will NOT give out my personal military info to a third party you need to set up a service rep at the service desk and process this info not thru a third party i will bring this subject up at our next VFW meeting THIS IS VERY LOW HANDED BY HOMEDEPOT!!! I WILL NO SHOP AT HOMEDEPOT AGAIN UNTIL THIS IS CORRECTED!! You will lose your military customers Not all military veterans have a computer or phone I have always liked homedepot BUT I will be shopping ay Lowe’s

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155. I ordered Cabinets and it took over 6 months to receive and when they were installed, the lower units were incorrect.After working with the Howell, MI Home Depot, they said they cannot get the correct size cabinets. I returned them per the manager, and they are saying I still owe money. I’m trying g to refi my home and need help to get the negative mark removed off my credit. I have exhausted all my options, I should not have to pay for cabinets or install if the cabinets were incorrect.

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156. I am renting a moving company To bring back to Home Depot my LG refrigerator . My first concern was April 2021. There are many side issues throughout this process. However no one has taken care of my refund or a new refrigerator.If you don’t want it at the front door along with a newspaper reporter please feel free to text me first then we can speak on the phone. 239-290-xxxx

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157. I have a had an incredibly bad situation for a second time with your company. Being a Vice President myself of a retail chain I would want to know if something like this every happened to a customer of mine. I live in ct and I have a rental in ludlow vt. I drove to vt -3 hours each way to get my dishwasher delivered. They were suppose to come between 115-415. When they finally showed at 630 I was told it can’t be installed or the old one taken because homedepot didn’t order that service even though it was clearly paid for. I couldn’t take the product and had to drive 3 hours home. Then instead of someone contacting me I had to call only for Rebecca to ask me why would I order from a store 3 hours away instead of reading the notes so I had to start all over again. She stated your policy is to not help until the dishwasher is delivered so I have to call back once again and waste more time. They said the delivery company you have no control over. Really you hire people and have no control. Taking ownership is something I value. I guess at homedepot it’s not important. My order number isWD92395340

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158. Who can I communicate with about resolving a complaint that I have? I talked with billing and they referred me to the store and then the store referred me back to billing and all I have done is spend over a couple hours on the phone and not getting any answers or results. I do not think this issue is big enough to take to the CEO of the company but it does need some supervision’s attention. My phone number is 254-385-xxxx

     Reply

159. I’m 82 year old Military Veteran and my 80 year old wife bought a Frigidaire Frost free freezer that was delivered12/14/21 and it has been a major debacle as I have had a service guy here 2 times and ordered a new door supposedly. My wife has had health issues so I’m now taking over this issue. She was told the technician would have a door sent to us but that has not happened. She keeps getting the run around and this is my last attempt to try and resolve this issue before I call my credit card company. I feel like we deserve a replacement since it’s frosting up and not even keeping everything frozen. Ice cream was very soft. I think it’s a lemon and we are in Plano, Texas. We have lemon laws here and I believe it fits the criteria. A simple replacement would solve this issue but can not get even a phone call back. Here is the order #H6833-204863. She and I have st on the phone 45 mins to be hung up on. Had a message a technician was coming between 12-5pm yesterday and no show. This is the end of my rope so please help. You can text me 214-642-3222 but otherwise my filter on phone will silence and send phone call to voicemail. Thanks and please help so I do not have to call my CC Company.

     Reply

160. I was discriminated color my skin I was did not service treated a lot nobody disrespect from the manager that is not acceptable the way I was treated all of my skin take a look at the video it’s a video from 6:00 p.m. to 7:00 p.m. January 15th 2022 take a look at the video

     Reply

161. I have been attempting to clear up a dispute regarding a Home Depot project loan that I ended in July after I had some health Issues.
     Per a Teresa West at Tuff Shed, on July 18 th of 21, I canceled the shed order.
     She assured me it was accomplished and minus a 15 percent restocking fee, I’d get a check for everything I had already paid.
     Instead I have continued to get bills for an item I do not own, sent to collections and ignored through my many attempts to make this right.
     I’m a loyal Home Depot customer who pays her bills .
     Please help me stop the endless run around I have been subject to since late July.
     Thanking you very sincerely in advance for your help.
     LeeAnn Brown
     leeannnbrownxxxx @gmail.com
     810-423-xxxx

     Reply

162. anuary 23, 2022
     Marcella Loehr
     16xxx Gannon Way West Rosemount, MN 55068
     952-994-xxxx
     stellaxxxx @hotmail.com
     To Whom it may concern,
     I am writing this due to failure to be able to verbally communicate with Home Depot and it’s employees. I feel that this is mostly due to the fact that I am a female, single home owner, attempting to work with men in the construction world. I have been laughed at, ignored, pushed to the next person, bullied, but never truly heard.
     My Home Depot story is as follows
     I first purchased four windows for the main level of my home on February 10,2020
     from John Schierman. These are Anderson series 400 unfinished wood interiors with white exteriors. I signed for my kitchen window to have no grids. The large front of the house picture entry way window and two bedroom casement windows were ordered to have prairie grids which were to have dark bronze interiors and white exteriors. This is due to the fact that this is the color scheme which matches my home. I was told that to have the wood interiors finished upon arrival it would cost $1,000 extra. I agreed to finish the interior wood frames myself. The total cost of this project was approximately $9,500. I paid this amount in two cash payments. I still needed my large back picture window replaced but due to cost I could not afford to do it with this first order. I decided to wait and have it replaced in the next year when I could again pay the whole price in cash without payment plans.
     I was scheduled for installation of my as above ordered windows. When the windows were delivered to my home they arrived with no grids at all. The installation crew stated this would not be problem they could just install them, then easily exchange them without having to interrupt the wood with the reordered grid windows. They installed them. Since they told me they would not have to remove wood, I stained and applied three coats of polyurethane to all four of the interior of the windows. I waited months in-between delivery and rescheduling window installation. I took time off work to be present to have the correct windows installed. They delivered the wrong windows two more times. When the right windows did finally arrive I discovered that they needed to tear off the wood around the front entry way large picture window to install it. This resulted in me standing at the bottom of a split stair case on a ten foot ladder applying new stain and three coats of polyurethane again. When they finally got the right windows installed. I actually really love the new correct windows at this point.
     In January of 2021 I had saved enough money to have my large back picture window with two side casement windows replaced. I though after all of this how could they not have record or my windows and decided to trust that John Schierman and Home Depot. I believed they could easily get my large back picture window and two side casement windows ordered and correct on one try. I had John come to my home. He at this point knew all I had been through with my past orders through him. I signed to have the final
     main floor window replaced on 1-18-2021. Total cost at signing was $5,5446.50. I gave hime a check for $1,361.68 at this time. The rest was to be paid on completion of the window I ordered was finished. Again the large back picture window and the two side casement windows beside it were to have dark bronze interior grids and white exterior grids.
     The new window was delivered and installed in March of 2021. I thought and was actually very impressed and excited that my order had been correct in one installation and visit. This was completely the wrong reaction. When the installer finished installing the windows he removed the glass covering film off the large picture window. The interior and exterior both have white grids. They do not match the other four windows in my home.
     I called John Schierman. He seemed shocked but tried to brush it off as no big deal. This is my home, my life, my money, my frustration, my anger. I have been loosing sleep, taking off work, finishing wood work. No one is listening to me. When trying to communicate again, no one in construction has time to talk or listen to a female, I have gotten nowhere. I communicated with John Schierman repeatedly throughout this project without any resolution. He finally stopped communicating with me and had me start talking to his boss Lenny Goins. Lenny treated me like I was the problem. He twisted words and apparently flipped all of this to be my fault in some way. He saw me as the problem. He finally agreed to take off $1,000 for all of my frustrations. He and John stopped communicating with me completely at this point and turned me over to the installation people.
     On July, 7, 2021 I received an e-mail from a man named James Evans. He was communicating about my windows as if I had them installed and changed my mind? He made it sound as if I decided I wanted dark bronze interiors and white exteriors after they were installed. Again miscommunication by a third party person I had never been in communication with before. I sent him an e-mail back explaining that what I ordered was dark interiors and white exterior grids to match my existing windows but all white grids were ordered and installed. I did not hear back from him after this communication from me.
     I have been now communicating with a guy name Alex from installation. He came to my house to fix one of the casement windows that fell off the track. He seemed to want to help me and I was hopeful to have all of this resolved and behind me. I have been communicating with him on the phone a number of times, he said he would order the right replacement windows to complete my project. I was excited to have someone actually listening to and attempting to help me. I would gladly pay Home Depot the remainder of the money I owe them to have this all behind me at last. That amount at this point would be $5,446.50 – $1,000.00 for a total of $3,084.82. I also want to be compensated for my extra time off work to be home to supervise window installation and my time and work in having to refinish all of the wood surrounding the window when it is removed and then replaced.
     I currently been contacted by other installation people at Home Depot by phone only. A woman named Michelle and Kevin Shinnick. I have never meet either of them in person and from trying to have conversations with both of them, neither seems to fully understand what is going on with my project. Unfortunately the only replacement that has been ordered to resolve my current incorrect window that was installed in March 2021, is two side casement windows with grids, from my understanding, are white
     interiors and exteriors. This is not what I ordered on 1,18,2021 per my sales contract. I know from my past experience with windows the whole frame, including the large picture window and two side windows needs to be removed and replaced. This will require me to again finish all of the interior wood. It is these peoples jobs to know what they are doing. I am the customer. Why am I the only one who knows whats gong on and why can I not make them understand theirs?
     I am trying to get this resolved. I recently received a letter from Kevin Shinnick stating that they are turning me over to collections for non-payment? He claims that i have not been answering their phone calls or returning them. I have communicated with Alex from installation. I have left messages for Michelle. I have explained to them that the current installation plan of putting in the two side casement windows with all white grids will not fix the problem. Wrong order again. I have tried calling the Home Depot at other times also without anyone answering or getting the generalized automated service. It is not very easy to communicate with anyone in this company on the phone, especially when everyone passes me off to the next person. I do not know any of these people except Alex. I do not know why this is happening either? The job is not completed. How does this even make sense? I have tried communicating with Kevin on the phone but he twists conversations around, tries to get me to agree with things I do not agree with, tries to get me to just pay him with what has been done. I do not understand this type of customer service or a way of doing business. I am not a criminal, I am a customer.
     During this process I was promised gift cards. I received nothing. I was treated like all this was no big deal. I was given excuses upon excuses why this was happening. I lost faith in Home Depot and a lot of respect. I know I am a female attempting to communicate frustration to men in the construction world but this was inexcusable in my opinion. Again Home Depot just wanted my money and nothing else. What is missing in all of this is customer service. I am a hard working hospital registered nurse. This is my home. This is my life! All of this caused me undo stress, anger, frustration, lose of sleep, trying to communicate with someone to get my project completed. I am not a criminal, I am a customer. I just want what I ordered. If I can not have what I ordered I have agreed to just keep Home Depots mistake, the picture window with white interior grids and have them clear my bill and never communicate with me again. If this is not possible I want the correct window, the correct grids, as ordered with my original contract from 1-18-2021, with compensation for my time, work on re-refinishing, and time off work. Writing all of this down has also taken me a lot or time and effort that I as a paying customer should never, ever, have to be doing.
     Thank you for your time, Marcella Loehr

     Reply

163. I would like to speak to someone about a paver home delivery gone terribly wrong! I have pictures

     Reply

164. I ordered man outdoor . furniture Set from a advertisement on Facebook. Because the ad seemed authentic, I ordered and used my credit card. Please check, is this truly a legitimate site and order

     Reply

165. Yes I was at the Beaumont location and paint was spilled all over my clothes and shoes due to a accident from employee

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166. Worst experience ever at Florence Home Depot been a patron of this Home Depot for a long time. And was just followed around the store like I was stealing stuff and profiled. I feel totally offended and disrespected. I don’t know if I will ever go to this store again and that sucks because it is right by my house.

     Reply

167. I can not get a straight answer, On our Major corp. account I am trying to add a few more child account and keep getting the run around. What the Heck . I need someone with enough authority to step in and help me get this resolved.

     Reply

168. Yes I wrote a complaint about 2 weeks ago and I was told I could go in with my phone number and check on the complaint but I’ve yet to figure out where to go to put in my phone number to check it out can somebody please let me know thank you

     Reply

169. I need to speak with a member of the escalations team. 323470xxxx

     Reply

170. Trying to get service for kitchen cabinets and no response. No calls back to several people I called and talked to previously! Terrible service or no service!

     Reply

171. 01/16/2022

     I am a disabled senior. I returned some items $15.98 on 01/14/22 around 930pm. The young lady handed me a receipt with no money or gift card. I asked, “Where’s my refund”. She said, “She did not know I wanted a gift card, so returned it back to my debt/credit card”. I said, “All you had to do was asked and gave me a choice”.

     I called my bank several times. Still no refund. I need my money back and now. There were things I wanted to get that day but could not.

     Called the store today at 213-221pm and talked to Assistant Store manager Laticia (which would not give last name). She was no help at all. Told me to call my bank cause they (home depot) did their job.

     I asked for her manager (the store mgr). She said he is going to tell you the same thing I told you… call your bank. Told her the bank cannot disputes a transaction they never received. The bank told me to call home depot because have no records of the refund.

     I asked home depot Assistant store mgr Laticia to investigate the transaction and she refused and again said, “Call your bank. We did our job”. This is when I wrote you all (corporate) for help.

     Thanks,

     Taylor
     (240)334-xxxx

     Reply

172. I had My cupboards refaced by Home Depot several years ago and all the sides are coming unglued do you honor your work?

     Reply

173. Approximately eight years ago I had Home Depot reface my kitchen cabinets now all the glue is coming undone and the sides of all the cabinets are coming unglued. I feel that they should do something about it. I have been trying to reach Home Depot four times now and I get nowhereWith the people at Home Depot customer service I am very discouraged and would not recommend them again to anyone

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174. We had a homedepot gift card stolen from a package in the mail we were sending our son in Alabama worth $400.00 for Christmas. We found out it was used in Chesapeake VA and Washington Pa. My husband called Chesapeake VA and spoke to Chris who is the manager and he said what do you want me to do about it. All my husband wanted to know is what they bought and if they have a picture of the person using the card. My husband is a retied Police Office of 40 years. Is there any help you can give us on this?

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175. I have never been in a Home Depot where more people stand around on the front desk and do absolutely nothing touchy-feely with each other while everybody else in the store are working their butts off they’re sitting there doing absolutely nothing talking on their cell phones you know eating which is totally unprofessional in my opinion why do you keep people like this get rid of them get people who want to work

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176. Just had our appointment for today for 2 rms carpet. They texted yesterday would be here today. We moved furniture all over our condo and outside, now they can only do us in a week. 2 months and we have no priority. They were waiting to see if their covid positive installer would be negative. Why couldnt they tell us inadvance? This is absolutely terrible service! Canyou tell I am really angry? Guess where we will go for 2 bathroom renovations?

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177. Good Evening.. my name is Renee Frazier.. I purchased a door almost a year ago.. the installer damaged it along with my porch.. I was given an appointment to have another door installed.. however I have been ignored and treated with such disrespect.. I’ve phoned Mathew with RFI who is a manager.. however I have not been given a call back or any other correspondence.. the man who was to install the door didn’t show up to my house.. yet phoned me two hours beyond the appointment time to say that he was in the hospital.. again no other calls were made.. this has been several days ago.. I feel like I have been disrespected and I am having a difficult time getting through this process with Home Depot’s ethics and lack of quality service.. I would like to have someone look into this matter and give me some resolutions to my inquiries regarding my door..
     My name is Renee Frazier
     Phone.. 609.470.xxxx

     Reply

178. I HAVE TRIED TO SIGN UP, {UNSUCCESSFULLY}, 2 TMES. WHY DOES HOME DEPOT, MAKE IT SO HARD TO SIGN UP FOR VETERANS BENFITS? CAN YOU HELP ME?

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179. Dear Mr Menear, CEO: We had been your customers for many years. It is disappointing to loose the trust on your company. My order for the screens was wrong at one time and I have to go in person to prof my point. Now the order for 3 stairs railings had been messed up twice. The first time I got the money back and now the system lock it out and the Commerce store is working on it. This railings were order in 11-21-21 and reorder 12-22-21. Apparently your system is not communicating to the vendor of the 3 railings that had been paid and order again. This how your company is getting poor ratings, unhappy customers, and the vendor and your company are loosing money. Carmen Nunnally

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180. Dear Mr Menear, CEO: We had been your customers for many years. It is disappointing to loose the trust on your company. My order for the screens was wrong at one time and I have to go in person to prof my point. Now the order for 3 stairs railings had been messed up twice. The first time I got the money back and now the system lock it out and I the Commerce store is working on it. This railings were order in 11-21-21 and reorder 12-22-21. Apparently your system is not communicating to the vendor of the 3 railings that had been paid and order again. This how your company is getting poor ratings, unhappy cutomers,

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181. I spent over $4,800 for appliances and I wanted to keep my old dishwasher which I purchased in another s store. They demanded the old appliance they took by accident. I want it back! I have video of this situation . Next social media

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182. I have been trying to get my reconditioned kitchen cabinets done Since March 2021 they have measured it 3 to 4 times and still can’t get the doors made right and nobody is returning any calls to me and I desperately need some help Silverdale Washington. 360 620 xxxx

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183. I read your complaint Mr Butler. I’m a Home Depot customer who recently had an unsatisfactory shopping experience at my local Home Depot; #373, Chalmette, LA: When I complained to the store manager he acted confused and gave me a fake apology, “I’m sorry you took it the wrong way.” I called the customer service phone number and they did the same thing the manager did. I wrote a letter to the CEO of Home Depot. I mailed it 1-2-22. I doubt it will accomplish anything . Your complaint sounds genuine just like I think mine is.

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184. When my floor was measured and the materials needed was placed on the order for me to pick up I didn’t receive any notification that the materials was ready to be picked up until the installer Romanoff contacted me that my items was waiting for me to pickup to began the installation. I then scheduled to pickup the materials, when picking up the materials I noticed that some material was missing and when I mentioned to the person bringing me the material that there should be more he stated that this is what was pulled for my order. When the Romanoff installer came he noticed that items was missing so he called Romanoff office and they confirm items needed to start the project and will contact Home Depot to arrange for the their installer to pick up missing items. This caused the project to be delayed which took 2 days to complete which I had to cancel appointments for the next day to complete the installation. I was not satisfied the process of my floor service with Home Depot.

     Arendrell Cooper
     drellcxxxxx @yahoo.com

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185. Huge complaint…I have been pushed to the limit. Text me the CEO’s name and address text to (909)534 xxxx or Yelp & BBBB GETS MY LETTER along with your refusal.

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186. I received what appeared to be an email from Home Depot Corp Office which asked to complete a survey. After completing the survey I was linked to a “free reward” after paying S&H. Well I never received shipping notice but did get charged for the S&H. About two weeks after paying the S&H, I was alerted by my card fraud department based upon suspected unauthorized purchase for 49.97. Of course this was the price for the “free” item. I blocked my card.

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187. I purchase a snowblower back in November 2020 Didn’t use the snow blowing until March2021 because that was our first snowed of the year,and it broke. I purchased a warranty for three years I had not Heard anything in regards to the snowblower being fixed for months, when calling have to check why we hadn’t heard anything when calling them to find out why we haven’t heard anything in regards to when the snowblower was going to be fixed.
     I found out they didn’t even know where the snowblower was they had to locate it, then after Home Depot located Home Depot informed that it was gonna be sent right out for repairs.
     Then we still did not get a response from Home Depot, made a phone call to Home Depot again and inquired about the repairs being done to the snowblower, I was told by Home Depot we would receive a phone call back within a week letting us know the due date to snow blow it would be repaired , so we could pick it up. Still no phone call back.
     I call the corporate office, explain the situation to them they made a phone call to The Home Depot, and was told they’re waiting on parts. I said I bought the snowblower to use it during the winter, now we’ve gone through two winter without a snowblower, then Home Depot‘s excuse was excuse you know the problems they’re having with parts now from China.
     I said that’s no excuse what was the excuse, when we took it in, in march they were having problems getting parts from China . I said why has an Home Depot just replace to snow blow with another one?. And of course it was the same story I have to wait until they fix the snowblower. Today’s date 1/4/2022. Home Depot prides itself on customer satisfaction. But in this case it’s a very opposite. Also I purchase a three-year warranty. I would like to know if that’s gonna start over being they had this snowblowe March2021

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188. Giving me and other veterans the 10 percent discount run around you are required to give I applied never. Came this will cost hd millions in fines we will complain to gov

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189. This is a complaint concerning Home Depot’s new policy for military members to register before 31 Jan 2022 to get their 10% discount. Just Great except one problem, you have to have a smart phone to get the bloody discount!! I DON’T HAVE A SMART PHONE!!! I’m 70 years old, I don’t need one. I spent 25 years in the Army and this is how you treat older veterans? At least Lowes doesn’t pull this kind of trick. You can register with them but can check out with you Military ID because you are aready in their system. SHAME ON YOU!!!!!!

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190. hello, my name is Jeremy Dunajski, an employee at the Somerville Home Depot in Massachusetts. store # 2667. My sign in credential is jxd07ht. Im not sure if that is needed but I am trying to contact cooperate to file a complain/ situation about theft between one another employees here at the work place.
     With my mistake I had dropped my wallet in the breakroom. finishing up with my 15 min break, I got up and headed back downstairs to work around 8:00 AM. When I went to buy myself a water while working, I realized my wallet wasn’t in my pocket. So my next move was to go check my jacket and my locker upstairs in the break room. My wallet was no where to be found. So that’s when I started asking around throughout every employee in the building told me they haven’t seen anything. until I got to one employee who told me he saw it and didnt think anything of it. he was nice enough to help me make a page over the intercom that if anybody found a wallet, to please return it to the service desk. 45 minutes go by and nobody turned up with it. very clear to me since it was seen and left in the breakroom, it was only an employee that could’ve have done this because customers are not allowed upstairs in the breakroom. And still, every i asked that works here told me either they havent seen it, they didnt find it, or they cant do anything about it, including managers & LP. i was also told that their are cameras in the breakroom but LP dont have access to it? then i was told they dont work? why? some time goes by and then someone told me that i should check in the bathroom bc its common for thieves to steal and leave what evers left behind in the bathroom. so i went! turns out that my wallet, which consisted of $100 & at least $50 worth of gift cards that I got for Christmas. Was in the trash in the men’s bathroom. The wallet was now missing of the $100 and $50 worth of gift cards, my debit cards, my cash app card, and my monthly Charlie Card pass that was just bought today for $90. so now I’m left with just a license and a library card. How am I gonna feed my family today? i wont be able to receive new debit cards within 7-10 business days. I cant get the cash back! I need help. I need help. I would love to find out whos responsible for this. But I would really be grateful if somehow I could be refunded back my funds that were stolen from me, at Home Depot, by another Home Depot employee. ive made a report to my managers and CXM’s. but I don’t know if anything’s gonna be done about it. I’m upset. My trust for Home Depot and its Employees are now very little to none. I have no way to feed my family this next week coming up, and absolutely no way pay my rent Today. This is wrong, very wrong. So please im begging you. anybody. if I could receive some real help i would be more than grateful.

     Thank You for you time and reading my story.

     Reply

191. HD warrantee service is garbage. I have been without a freezer for over a month. Now my fridge stopped working too. Technician just left my house and said he can’t fix the issue. Now I have been on hold for over 45min. And still nothing. Can someone please help. CBR 845 304 xxxx

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192. Ur prices have went up in the last month 😔 $26 for a sheet of osb 12-30-21

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193. Tried to return a ryobi product as I already have this tool. It was a gift. I was denied the return for no receipt.
     I have an account and a Home Depot card she never asked about this or asked what I wanted to do with the return. I spend 1000s of dollars with Home Depot annually. Just to get treated like a criminal. I realize that there are people that steel and return items if they would have looked at my account they would have realized this.

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194. Purchased a grill on the website that was onsite and Home Depot charged my credit card full retail I have now spoken to 4 agents, (2 hung up on me) and they said they aren’t held to the prices listed on the site and have the ability to refuse honoring advertised prices. I asked her are you serious. She said she misspoke but continued to say she won’t honor the pricing for which I purchased. I do the instant checkout on the website and didn’t notice it charged me the full retail price of the machine. She said that is not their responsibility. Very rude and the last agent continued to overtalk me. This is so unfair and unprofessional. I email the agents the video and still shots of the website. She said yea but no it doesn’t matter, we aren’t held to those prices if we decide not to honor them. I advised I am no condition to return as its super heavy and it took guys from the store to load. Now I am stuck with a grill that I can’t afford and Home Depot is not doing right by me as a customer. Beyond frustrated and saddened, is an understatement.

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195. Purchased product from Home Depot on 12/17. Delivery on 12/21 is not what I purchased and is dirty, dented, scratched, and rusted. 12/28 no resolution and manager on duty will not take my call. Order #H1508-205373

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196. Confirmation Number: 109944493
     Appointment Location: N HOUSTON #6510
     10707 NORTH FREEWAY
     HOUSTON, TX 77037
     Phone #: (281)820-4745
     Associate: Diana R.
     Appointment: Cabinets
     Date: 12/24/2021
     Time: 10:45 AM – 12:15 PM went to my appointment. 1st of all stand at kitchen area. No acknowledgement from those 2 ladies. Why do you make false appointments? From the reviews I read knew this was a mistake going. That Diana person was told doesn’t do any of that. All across ratings give you all zeros.

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197. I went to the Home Depot in Houma Louisiana to. Buy 10. Sheets of dry wall / Sheet.Rock and. The. Store would. Not. Give me my Military Discount there I would like to. Know. Why. That didn’t happen when I served. Our military it is wrong. Not giving me my military discount

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198. Visited HP this morning to buy a blind. Was looking for help asked two asoociates and they announced on intercom that blind needs . Waited 15 min no show. Asked 2/3 more clerks and finally onee came back and said machine dsnt work which i found out does work. Drama continued for 25 min. When i was very upset and leaving store heard on intercom for me to come back to the cutting area. If machine broke why you did not tell me in beginning Am a credit customer and shop in HP at least once a week Store lawrenceville. 875 law suwanee road

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199. I have ordered a fireplace entertainment center on November 14 2021 have not received it it’s a Christmas present I have called costumer service and the shipping company (xpo) I’m back to square one still no package only a few more days until Christmas this fireplace entertainment center was over 300 dollars please call me 218820/1560 so we can find my sons Christmas present please

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200. I have a major issue with hurricane protection windows ordered through Home Depot. They are the wrong windows I we specifically stated we need window grids and they needed to be between the glass which they are not. They already installed a double window in my bedroom before seeing the issue. I have called since 12/08/2021 the day of the install and I have not received any callback from a manager. I want to speak to a person in upper management now not 7-10 business days as they keep telling me

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201. Unconvinced for 6 months waiting on a Pantry !!!! Ridiculous customer service I want a gift card for the trouble !! Ruined my kitchen for Christmas.

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202. I remember when hime depot first opened on guam an how it really nice to learn tbat veterans were given discounts. It really allowed me to at least enjoy the 10% that you’ve afforded vets honoring their service but tbat didn’t long. A few years later without warning i was informed by a cashier that only vets with service connected indicated on vet cards are honored. I was surpriced and must admit, embarrassed since there were others behind me in line and heard that conversation with the cashier. I didn’t want to make big deal about it so i just told the cashier to go ahead with the transaction and left. I respect the fact that companies, corporations etc… reserve their rights to make their policies and apply them as they wish. My issue with this is that it makes me feel as though my service is less than others which I’m sure there are many veterans that feel the same way as i do. Personally, since that experience, now the few time i do visit home depot its a bitter taste to me. I feel dishonored and tell myself not to patronize an organization. These days i always have to convince myself to shop at your store.

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203. A Chinese person is selling your outdoor lawn furniture cheap. We fell into this trap. Paid for it through PayPal and no one will refund our money. We have to stop these scammers. Just wanted you to be aware your company is being used.

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204. Stopped in Coral Springs Fla store, where I live.
     Need an ADA Toilet as my wife is disabled. Had a few questions.. tried to get help, was there 30 minutes, couldn’t get any help. I’ll buy it elsewhere.

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205. Purchased a washing machine from y’all did not receive it on the delivery date I was told after numerous calls that they did not put it on the truck because they had too much merchandise on the truck I was supposed to be the second delivery what kind of corporation do you write no one called to tell me that I had to make numerous calls to find out I do not appreciate this because I took a day off of work are you going to compensate me for the day I am not a happy person and I will never buy anything from you that need s to be delivered

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206. I keep getting a Home Depot Ad that shows your company selling a 5 piece patio set for $59. Its four chairs and a firetable Is this legit?

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207. Your “Customer Support” is terribly deficient. Try sometime to call in and get someone to help you with a problem with your online account. My account on my phone says “for my protection it is unavailable for now – please try again in 15 minutes”. that may not be the exact wording but it is very close. Fopr over a week I have been trying and it is always the same. then I tried to call customer service to get some help – everyone I talked to was very nice but all they did was transfer me to another number which I would wait on hold for about 10 minutes and finally get frustrated and hang up. All I am trying to do is get my military discount to work in the store – it works great on-line but in the store no one seems to know what I am talking about and to go to my account and show them is impossible because my account is “locked”!! I like Home Depot but shopping at Lowes is so much easier and checking out is so simple there. Your phone “help” program is badly in need of a MAJOR overhaul.

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208. Want to cancel a purchase that was
     scheduled for delivery 3 times without anyone showing up or any other contact

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209. Have been waiting for carpet installers to complete installation. The remaining carpet had been sent to wrong address, now waiting for the last 3 weeks for install date.

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210. Hello,
     My wife and I purchased carpet along with measurements, dishwasher, range, washer and dryer from Home Depot. Everything was delivered and installed. The carpet in October, now we keep getting calls from the Waldorf Maryland store saying we owe monies for the carpet and installation, we paid everything in full online with our bank card. We have contacted several people at Home Depot saying that we owe nothing. But the calls keep coming we are a elderly couple and this is very upsetting to deal with. Please resolve this problem for us. We have not received a statement of any kind because we’ve already paid.
     Thank You,
     Mr.&Mrs. William Blake

     Reply

211. you might want to correct ‘hoem’ to read ‘home’

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212. Your Corporate site does not work. Convenient isn’t it. So this is the only way I can complain. Convenient isn’t it. Job description FOR H0647-191356. I am tired of the incompetent fools at your Westminster California store and I want my carpet that I bought last month installed this week not a month from now. Lousy service I’ve ever had from Home Depot. The only reason my order is being processed is because I am on their ass and now I’m on your ass to get the job done. So I’ll get the job done this week.

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213. I am a frequent customer at your Ranson WV store. Your employee Jainaba is fantastic. She is friendly, welcoming, enthusiatic and was a great help to my daughter and I on our most recent visit. Please pass onto the local store manager Lori Clark what a great employee Jainaba is!

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214. I had a kitchen renovation done fully completed last November 2021.This project was started September of 2019.I signed the contract that time and says it will be completed within 5 to 8 weeks.This project was a mess.First they completed it after 3 months and then after2-3 months the cabinets started coming off the whole kitchen cabinets are coming off.To make the story short they came back in May and ripped everything off and promised to comeback to redo it in 6 weeks.All this time I’ve been living in a mess kitchen with no cabinets and all my stuff was on top of my dining table on the floor.I was so upset of what’s going on and I emailed the CEO. On last week of Oct.they finally called me to schedule the job.So this project was finally completed on second week of November over 1 year.I asked the Manager for a rebate for at least 2 thousand for the breach of contract and the discomfort I’ve been through and until now I haven’t heard from anybody.I would appreciate your assistance regarding this matter.I thank you for your immediate resolution.

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215. I have a complaint about a number of things with home depot. There is a botched delivery. The fact I can’t get any help from the local store or corporate is very frustrating

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216. How can I get phone number of head quarter customer service for complaints.

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217. I shopped at 440 Home Depot at 6pm. It’s utter shame the manager and staff behavior in the name of security stopping and harassing the customer . Please check the video

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218. Home Depot has the worst delivery system in the business. It is totally mismanaged. And my refund (cash purchase) is being delayed because Home Depot is unable to scan one of the items back into their system. This is an over $800.00 cash purchase. So, I cannot buy another stove from a competitor until I get my cash refund. This is not acceptable. This is NOT customer centered.

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219. I ordered an entertainment center from home Depot in Fayetteville AR . I was told they would put it together today and it would be ready for pick up tomorrow. I just received a call from home Depot saying he couldn’t put it together today because he would have to get paperwork from corporate to put it together. Is this accurate information or are they just stalling? I have never had this issue before.

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220. did you delete my email still waiting for a responce

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221. Myself and my company have used rigid tools since they built the home Depot in Ankeny Iowa. We love the products and have a shop full well over $10,000 worth purchased since the year 2000. We understood the drills and the cordless screwdrivers to have a lifetime warranty on the batteries. Recently one of the chargers exploded exploded in caught fire. Luckily I was working in the shop and was able to put the fire out before it burned my building down. I went to the home Depot in Ankeny where I purchased all this stuff, and returned said part battery and burned up charger. They charged me a $30 fee to send it in and have it replaced. They called me a couple of months later and asked me to come in and pick up the refurbished equipment. To my shock all they did was set me back the burned up unit and told me they were not going to take care of it. So I drove an hour for nothing. Beyond angry. We have no intention of ever buying any more rigid tools. And may never return to home Depot.

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222. I was at you waltham ma store . went threw self check put cash in and got no change manger came over about a half hr.later and was no help and very rude.I will never go in that store again i will shop a lowes. all over five dollars and i will cut up my credit card

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223. How can your employees survive on a petty raise when you got dishwashers making more than some of you associate there are a lot of disgruntled employees in your South Bay stores we feel disrespected with this raise a lot of us has started looking for other jobs we need a town hall meeting we feel the management does not know how to run a store there is so much being done the wrong way and feel he is gonna run this store into the ground but if you’re happy with how he is running it then it’s time for most of us to move on wish Chris Young was still running this store

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224. Today on Facebook there is a cell for two chairs and a fireplace is this a scam

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225. After Wednesday night dated December 1 2021 I would give zero stars if I could for the home depot on ordnance road in Glenburnie Maryland.. I walk up to self check out notice one woman staring at me walking in front of me watching as if Ive done something wrong. Mind you I have been coming here for years and have a account for all the work I do so I would think people would notice me as a regular customer but apparently not tonight. So I start scanning my items and decide I dont want one of the heaters and sent my other half to grab a different one, i than ask the woman to remove a item. She then does so and starts scanning my other items. She asked about the four boxs of Christmas lights left in the cart which i told her those would be scanned and paid for separate. I than see her back up and watch as I use my card to pay. At this point another woman comes so now they are both wishpering loudly about what i have in my cart and to watch me as if im some thief. I was made to feel so uncomfortable. I start scanning lights and paid with cash. I than hold receipts in hand because i was made to feel as im doing wrong. At this time my other half comes back with two heaters one box if busted to he sits it back on shelf near by and i scan the one heater. They both watch and whisper, no other customer was being watched or talked about. I put a hundred dollar bill and 53 cents in the machine which then starts asking for assistans. They whisper how they dont want to be here. Then say well we cant open the machine can u pay with something else. I said no, i just put a hundred dollar bill in so why would i. I than replied well can u get a manager to open it so they whisper to each other, one walks off and than returns to tell me that my hundred dollar bill is fake and i cant have it back. I said how is it fake and you havent checked it, thats fine give me my money back than. The younger girl than says for us to leace the store and we cant have our money back. At this point my other half flips, says we will not leave with out our money so the younger girl acts as if shes calling police so i said thats fine Ill call the police my self so i did and waited for them to show. When i was off the phone i than had to yell across the store three times for a manager to show. She came and so did many other employees that then surrounded us which was weird as if we did something wrong. I told the manager i wanted my money back and that my bill was not fake and she could check it her self. She than stated if the bill was fake the machine wouldnt have taking the money. So in fact the two women lied than about the machine. She hands me change for purchase of heaters which at this point i didnt want so asked for money back with out heater after all this nonsense. She did give me my money back but after feeling as if im a person out to steal from them and being scammed by the two women it didnt make up for it. I took my things and waited outside for officers who told me to let corporate know of this which i definitely will be doing. I was a loyal customer for years and spent thousands here at home depot on ordnance road but now i dont think Ill ever come back.

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226. Is everyone aware of the disrespectful way Home Depot treats Veterans?
     My dad (90 years old) is a veteran of the Korean War and was denied a Veterans discount because the ID card that was issued to him from the US Army did not match any of the cards Home Depot has listed as an eligible Veteran.
     He served two years in Korea fighting for his country. He did not know from one minute to the next if his life would be taken. He sat up at night protecting his camp from the enemy…hearing noises and not knowing if shots were going to ring out or a hand grenade go off….would his camp be invaded by the enemy….would he or his buddies be taken POA’s…..the enemy would send little kids into his camp first to attack (they sacrificed little kids)……emotional scars of losing friends to war…..leaving his new wife and family back home to fight for a Country he loves!
     And he comes into Home Depot and tried to use his Veterans ID and was DENIED! What a disgrace! I am so glad I was not with him because I would have created quite the scene for all customers to hear but my dad (as upset as he was) just paid full price for his items and left. Now, I realize the cashier is just going by what they are told. However, the manager was called over and agreed that his ID was not eligible. What does that young manager know about fighting in a war. How could anyone deny a Veteran?
     I did reach out to customer care complaint department and was told they are very sorry and was shown their military discount policy which again did not include my dad. They were quick to tell me that is he is eligible to receive a discount on certain Holidays (Veterans and Memorial Day) but no other time. They also sent him a $75 gift card as a “sorry”….seriously?
     Please explain to me how this is even possible. By the way, Lowe’s offers my dad a discount and has never had a problem at their store. They appreciate their Veterans!
     Home Depot you need to do better! ALL veterans deserve a discount!

     Susan Fries

     Reply

227. your customer care is atrocious. you have fallen down on my order so badly, and i have spent way to much time on the phone trying to get someone to actually do something to resolve the issue you have created. no one really cares or goes out of their way to resolve it. having just spent over 10 grand at home depot, i am about done with your company. i can take my business to lowes.

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228. We received delivery of a brand new refrigerator today. The delivery crew took pictures of the damage s door pulls and cracked interior plastic light covering. We were told to call the 800 number to correct issue. This weed did only to be transferred to samsung that have us the run around. Absolutely no support from HD- we now regret the order and have additional applicants coming. We are disappointed in the way hd handled this situation.

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229. Good morning. After 4 appointment.a new dishwasher is still broken, not even frigidaire or home Depot will help me. Only Samantha at home Depot in greenfield Indiana tried to help,but another person told her that she didn’t have to do that. Please help

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230. I asked for the promotion payments to be allocated as the minimum payment of my payment and the balance of my payment allocated towards my promotion but everyone I spoke with at Home depot would not do as we’ve asked therefore there was no benefit of the promotion and this is not the first time this has happened and we got stuck with all the interest being put back on this defeats the purpose of us trusting in Home Depot’s promise of retaining our business. I would like to speak with someone I can Trust to correct Home Depot’s inability to Honor their Promotional Guarantee

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231. The parking lot at the Home Depot store in Yonkers NY is a disgrace. It is disgusting with garbage everywhere. It seems no one has addressed this issue in some time. I also shop at Home Depot in Glens Falls and always find it pristine. Hope this issue gets addressed soon. Thank you.

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232. 40v leaf blower stops often then restarts been in contact with Peoria I’ll store and ryobi cannot get satisfactory answer. Pls advisery

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233. I put the wrong numbers in a survey, how do I fix it. The rep I spoke with was exceptional and I accidentally put 1 instead of 5 but she deserves a 10!

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234. Richard Smith Manager at Holzwarth And Highway 45 in Spring Texas is the Most awesome Manager i have ever met i was a Store Manager for Kroger Food Store retired. I know Good Managers i have shoppen in That -Store 10 year . He is the first One who asked me Coupé heißt help me. And i See him a lot With Otter cutomers. I Go in the Store a lot because we are remodeling our house he has recommended your Carpet People Tile People Countertops all were. Exzellent. Trank you

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235. My 3 year old grandson is obsessed w/Home Depot. We can’t pass by a Home Depot without him screaming & crying “Go to Home Depot”! We always have to stop & bring him inside. Of course after being there for a hour or more we always find something to buy.
     I would love to get him a kids Home Depot apron & hat for Christmas.
     Is there anyway possible that I can purchase a apron w/his name on it & a hat? It would be the best Christmas ever for him. ❤️

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236. I was in Home Depot yesterday looking for the $99 Hoover vacuum and there were none on shelf, so I asked an employee there if any vacuums were in the back storeroom. He replied no, and told me I could order online which I did. The pickup was at same store on Spout Springs which caused me to drive to same store twice!! Ridiculous how Home Depot store employees do business.

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237. My order number is: H3026-151487. I ordered $11,855 worth of Cafe appliances. My son was with me to insure I ordered the right thing. We specifically asked about installation. We were told everything would be installed except we would have to pay to have the dishwasher installed which we opted not to do. The appliances were ordered July 2. The delivery was postponed 4 times. When they showed up with the appliances, the guy would not take out my old refrigerator. I just had the appliances put into the garage. The guy wanted me to sign that there was no damage. I did but said I could not tell because everything was in the box. I called customer service and they sent out a nice man who installed my refrigerator. If I had been told up front that Home Depot wasn’t going to install, I would have purchased the appliances somewhere else. Best Buy and Factory Direct both install what they sell.

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238. Had a bad experience at Home Depot on 4095 Rt1 South Brunswick NJ 08852. Today 11-24-21 approx 2:30pm. Need camera footage pulled in front of Rental on store side. Thank You. My phone number is 732-207-xxxx

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239. I been trying to get windows repaired since End of April 2021 which were purchased under lifetime warranty , a service team has been out at least 4 times and nothing has been done other than to order parts. We are still awaiting the proper parts. To date nothing has been done to rectify the problem We requested repair thru the Madison Alabama Highway 72 west. Home Depot
     Store. Can you please assist in resolving our issue as we are not getting the repair we need

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240. We had a wash machine and dryer delivered. The gentleman said he could not install because of corroded water lines. He put in a work order and said in 48 hours we would be contacted no call. We called and were told the earliest would be the 23rd. Still no plumber. We called again today now no one has a clue when a plumber will be here. Thanks for a new washer that now I have to install because y’all do not want to do your job. Refund on installation fee would be great.

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241. In July 2021, we signed the paperwork with Carlton Stone, Senior Design Consultant@Home Depot, for window replacement/installation project in our summer house in Monticello, NY. I opened a Home Depot credit card as part of the deal and began repaying the deposit for this project (09/08 – $500; 10/07/ – $200; 11/09 – $200; $900.00 all together). In August, we got our windows measured by another Home Depot employee. In October, we scheduled the date for installation – 11/20, Saturday. We were very specific about a Saturday appointment as we live in Brooklyn and can only come every other Saturday. For the past three weeks (before 11/20), we would get reminders a few times a week – via text messages, e-mails, and voice mails – about the upcoming installation date asking us to be in the house between 8:00 and 10:00 a.m. and reminding us about the importance of removing everything 3 feet away from the windows. As law abiding and loyal customers, we came Friday night (11/19) to follow the instructions. At 8:00 (!!!) a.m., we got a phone call from Glenn Gustafson (201-218-2822) who told us that they had to cancel an appointment since they didn’t have installation crew… He failed to answer when I asked him if he had found out about that issue at 7:55 a.m. on Saturday. We were upset to the point my husband had to take his high blood pressure medication and pain relief pills. It was so unacceptable and unprofessional on the Home Depot!
     We explained to Glenn Gustafson that we are not available in December – the whole point of that project was to get the windows replaced before winter. I tried to reach someone at Customer Service to get help. It was not easy as it was Saturday. I spoke to Andy (CEO Assistant at 845-794-2498, ext. 101) who assured that CEO Carol (845- 794-2498; ext. 403) would give me a call the first thing on Monday, 11/22. Today is Monday 11/22; no one has contacted me. I had to call these people myself:
     Carol did not pick the phone and did not return my message; Andy again promised someone would contact me.
     Now, I am trying to close the Home Depot card and get my money back ($900.00). Credit Card service explained it is not up to them. Home Depot Customer Service explained it is not up to them. Who is it up to??? We are so disappointed with the way they speak and treat us when we try to explain the issue.
     Please assist us to cancel the deal, close the credit card, and get the money back. Thank you.

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242. I wanted to know if you can help my mom for the holidays My mother is 73 years old and need help to do repair at her house but cannot afford to buy the material.I just want my mom to see that there are good people willing to help.My mom health hasn’t been great I want to cheer my mom for the holidays

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243. Why are employees wearing masks?
     There is ZERO EVIDENCE they do anything. Anything smaller than 3 microns pass through standard masks!!! CORONAVIRUS IS .01 MICRON.
     THESE STUPID MASKS ARE NOT STOPPING THE VIRUS.
     QUIT BEING IGNORANT
     HOME DEPOT!

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244. My wife said she wanted a fireplace tv stand, so I checked online at Home Depot to find what we thought was a awesome holiday sale a unit normally $349.00 on sale for $244.30 but wasn’t in stock at our local Shorewood location. On the website it said this item is available for pickup at other locations near you. So I looked Orland park that’s not too far and they have seven in stock. Drove all the way there only to leave empty handed, because I was told it’s $349.00 you have to order it online to be shipped to your home or to the Shorewood location. I asked for a manager because this is Home Depot and you’re Ll the same, help me understand this you’ll price match a competitor like Lowes but not your own website. What a waste of time and gas to drive almost 50 miles round trip for nothing. When did this start, and just to think I was about to open a Home Depot card. This location has some very rude people, I was at customer service where the lady in front of me was waiting 20 minutes already and wasn’t even acknowledged buy the guy at the register he keep his head down keying on the register like she didn’t even exit. So glad I don’t live in Orland I’d never shop there.

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245. Recent news that Home Depot employees are not to stop shoplifter’s hence causing shrinkage losses to be passed n to law abiding,
     We in Balto county are boycotting all stores ,

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246. Hi
     Im fatemeh younesi.
     Im working as a customer Service in one of your branch in Toronto.
     I have a little kid she lost her dad thats why she got depression and two times she had suicide.
     I got a letter from District School Board,they had mentioned under no circumstances should Sara be alone.
     They asked to family Doctor visited her.
     Doctor said same as social worker of school.
     Now i have two letter from official refrence so i can worke just during of houers that Sara is in school.
     In other hand i need the money for her clothes, foods…..
     The problem is even I talked many times with my HR for understanding my situation, she told me she can’t give me hours more than 6 hours per week and no way.
     I need every day work because im a human and I got problems by passing my husband
     I have a kid.
     Should we go to die?
     I have enough proofs.
     I can send it to you I want to solve the problem friendly as a family of Home Depot.
     I don’t want go with member of parliament or other ways.
     Do you want to believe from 15 of October until today i just got 6 hours scheduled?
     Is it fair?
     I want just get the hours because of my ill daughter.
     Is it impossible?
     Please help me.
     Best
     Fatemeh

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247. My name is Sonya Campbell I bought I purchase a procurator from the home Depot in Port Lauderdale Florida off of 95 and Oakland Park it been 3 weeks

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248. The store in sun city Florida has to be the worst in your chain. Isles always blo cked with pallets and baskets. Out of stock on many items. Lumber racks not stocked at accessible level and not marked with size and price
     Help hiding down isles, today 6 hanging out at back door, never any help to load
     Manager should be fired

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249. Delivery of tool box purchased at Home Depot and delivered by JB HUNT caused damage to my driveway on 10/19/21. Was advised HD insurance company would send an adjuster to my property to assess damage. Now advised Home Depot insurance is not handling my complaint and damage to my property and I have now been advised by JB HUNT trucking I have 30 days to PROVE their delivery persons caused damage to my property. JB HUNT has NO intention of compensating me. I was spoken to by employees of the Greensburg, Pa Home Depot in a rude condescending manner and refused any help whatsoever.
     If corporate wishes to cal me to resolve this issue my contact # is 724-244-6580.
     Please do not have your Greensburg, Pa managers contact me as I will not tolerate any further insults. If I am not contacted by tomorrow, 10/27/21 Wednesday I will cancel the HD design division who I paid $4900.00 for closet redesign. I cannot believe the disgusting manner in which I have been treated. I will also be contact the Home Depot CEO about this situation.

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250. Wayback in February I paid Home Depot to have my quartz countertop and backsplash put into my kitchen. I believe it was five months later when I finally had it installed which was a lousy job. The windowsill that had been measured by Home Depot employee was never put on it was left naked. I called the supervisor at Home Depot in Turlock and the representative her name was Susie who I spoke to on a couple of occasions the assistant manager named Steve Holland who has never called me back. I have left many messages I’ve sent photos of the dissatisfied job and all they say is there still looking into it but that the supervisor of that department and the representative do not feel that I should’ve been given any help with this. My whole reason for coming to Home Depot and I told the representative Susie this to begin with was that I didn’t want an outside service I wanted somewhere like Home Depot that I felt with support me if anything went wrong and she agreed. When I went complaining About the installation she said that it’s not a very good company that does the work but that’s all they have to be able to contract worth if I had known that I would never of gone to Home Depot to begin with. When I asked if they could do the windowsill that was part of the job is to be done they said it would cost me $695 because I would have to pay the contractors from Sacramento to come and measure and then come back again to put the windowsill in I don’t think that was fair because that was some thing that was determined to begin with it would be done. They say on the diagram I did not sign for the window . I really didn’t know I had to do anything different as the employee from Home Depot had measured the windowsill with the counter and backsplash to begin with. I am very disgusted and i so hope you can help me . This is just an awful way to treat your customers. My phone number is 209 765 xxxx please contact me as I feel forced to go to the media channel, so that any other older lady will not be treated so unfairly. Originally with my complaint I askedthe representative and the assistant manager that I would pay for the piece of quartz to go on the windowsill that would only be right but I didn’t feel I needed to be paying for the company to be coming back-and-forth from Sacramento to Turlock California. That was all that I ever asked for and I feel that was what was right in business. I a feel the same way now.

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251. Mr Craig Menear,
     Lets see if you respond since my experience with home depot has been an understatement of aggravation and lost time.
     I placed an order 10/22/21 # W875761063 for Magic Chef 5.8 cu. ft. Upright Freezer in White
     Waited for it to be delivered then come find out my order was cancelled without no notice. Called customer service spoke to two different people because the first one thru text was extremely rude, the other person by phone disconnected me
     So I ordered the item again….W875836380 on 10/24/21
     Delivery was set for 10/25/21 I stayed home waiting for delivery that NEVER HAPPENED so again I call customer service again on 10/25/21 she assured me someone from the store was going to call me by 9am on 10/26/21 and THAT NEVER HAPPENED
     So here I am calling again this morning the first rep hung up on me the second because I HAD TO CALL BACK cancelled my order because I do not trust anyone in HOME DEPOT and I am not going to lose another day of work waiting for misleading delivery information SO I ORDERED FROM BEST BUY THEY HAVE NEVER FAILED ME

     I am so upset right now that I had to make several calls for nothing because HOME DEPOT STAFF DO NOT CARE!!!!!!
     And I bet MR Menear could care less also about one person but I am going to voice my opinion loudly you need to make major changes with customer support…they even told me to call the store myself then why do you have customer support if I have to do the work for you.

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252. I have spent nine thousand for re-modeling a condo via
     home depot the company re-facing kitchen cabinets is called revolor kitchens/( 717) 714161 I have many issues they refuse to return my calls please call me 802856xxxx

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253. No delivery on Saturday, they moved it to Thursday,and this is causing big.problems with the home owner. David Sofia 239 309 xxxx

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254. I am trying to apply for a job with Home Depot n Lufkin
     Texas. I have sent a application but the site will not let me back in to take the assessment. I tried to use different email and do the application again. It still will not let me take the assessment. I can not get in touch with a real person to help me with this situation. I tried all the reset options before I tried to contact IT for help. Again no persona contact. I need help please.

     Reply

255. I have A huge complaint against home depot I have been trying to work for 2 years with blinds Each time a blind is installed there seems to be a problem And no resolution takes place for months or months my latest issue is regarding how a blind was installed and how poor quality the blind on the front window is there was no remote in the Box for it it is crooked there’s a scratch on it and nobody seems to want to get back to me regarding it

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256. Received a refrigerator on 09-07-2021that was a 32 inch and had asked for 36. My home was damage by installers/handlers. As of now funds has been issued to me for repairs. This company need to go out business.

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257. Hello.
     Re: Invoice No. H6623-191722

     I hope this is the correct method for complimenting a Home Depot employee. I would very much like to see a particular employee commended for his service to us.

     The employee’s name is Ashton Slattery and he works at our local Home Depot: the Goleta Home Depot, Goleta, CA.

     My housemate was sent by me on 10/22/21 to Goleta Home Depot to look at (and purchase) a refrigerator. Ashton was **extremely helpful** and really went out of his way to answer all of our questions (I spoke with Ashton via phone at the time of purchase). Ashton did his utmost to make certain that things went smoothly.

     My housemate, “George,” is not one who is easily impressed, but he came home practically raving about how he had never EVER met such an exemplary and wonderful Home Depot employee. (George does a lot of work on construction sites, so he often shops at the Goleta Home Depot.)
     I hope you will see to it that Ashton is properly commended for his personable manner, knowledge and helpfulness. We really appreciate Home Depot hiring such terrific sales help. Please let Ashton know how much we appreciate him. He really is a superior Home Depot associate.

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258. We purchased carpet last year from home depot and were unable to have it installed until this weekend….pandemic…no workers..you get it…We opended up the carpeting and found that it was a foot short of what The wrapping on the carpet said it was marked 9 feet 6 inches and it was only 8 feet 6 inches. We tried to return the carpet today…actually we tried to exchange the carpet for the correct size and were turned away…. We spent $140.00 for this carpet that does us no good because of a mistake on your companies part. We also had to spend an hour in your Delavan store because your computers were not taking refunds only to find out we couldnt return it because we couldn’t remember how we paid for it. We need our money back for this purchase..In good faith we purchased carpet that we thought would fit in our room per your companies marking on the package and it does not. That is not a mistake that we made this is a mistake your company made. Please issue us a refund for this error on you part…Dawn Chase

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259. To Customer Service, This is Connie Lois Graf-Roesener. I filed a complaint yesterday about your warranty company. I did not supply the end user’s name because she is extremely afraid that if the repairman gets in any kind of trouble he will come back and yell at her again. She is my best friend. She is very bent over and cannot stand up straight. He yelled at her for not cleaning the freezer shelf among other things. She can’t even see it. Her name is Eleanor Sennett, her son Shawn Sennett bought her the refrigerator and the extended warranty from your company. She hasn’t even been able to buy milk because she has no working refrigerator. She is on a fixed income and cannot afford to replace it. As I mentioned previously, she is a disabled senior citizen. I’m hoping you can help expedite the repair process and perhaps get a different warranty company that will show up when they say they will, and not yell at her. She would be horrified if she knew I wrote this to you. She plans to complain about the company after it is fixed, supposedly 11-5-21. I don’t think it would do her a bit of good to complain after the fact, that is why I am contacting you now. Anything you can do to help her would be greatly appreciated. Thank you, Ms. Connie Lois Graf-Roesener.

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260. We have had carpet repairs done 3 times since installed in March of this year. We were told guaranteed install…we need repairs again! I want the entire carpet replaced, seams are horrible, it keeps pulling up from the tack strip, it rolls. This has become a freaking nightmare and we get no cooperation from the local store. At this point, we are contacting a lawyer to get the resolution. I will NEVER recommend home depot for anything ever again.

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261. We are completely dissatisfied with Home Depo we ordered custom doors 6 months ago and have no idea if we will ever get our doors. We have now spokenwith at least 7 people from the store and corporate who can not give us an answer of when the doors will be installed. The story is the doors have been damaged in shipping to MMI the company that was to manufacture the doors. The glass has broken twice and the cross bucks. I can’t believe it takes 6 months to create a door every associate claims they will call you back and never do! The customer service and customer escalation dept is horrrible!!!!

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262. My friend Shawn Sennett bought his mother a Hot Point refrigerator about a year ago, she is a disabled senior citizen. It broke down once before and the company you contracted the warranty out to has been very unprofessional. They were supposed to come on 10-13-21 after a week of no refrigerator, they did not show up or call. It was rescheduled for yesterday 10-20-21. The person who showed up was rude didn’t even plug it in to see what was wrong, stated he was ordering the part and would return on 11-5-21. She will be about a month with no refrigerator, and it’s only about a year old. I know you are not the manufacturer but he bought it from you with the extended warranty. I thought you should know about this company and take whatever steps you can to make this right. I’m contacting you because she doesn’t have a computer nor does she know how to use one. She is afraid of repercussions from the warranty company. Thank you for reviewing this problem A.S.A.P. Sincerely, Ms. Connie Lois Graf-Roesener/ 17472 Caminito Baya/ San Diego, California 92127/ Home phone 858-675-xxxx/ E-mail zero-gravity @san.rr.com

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263. Home Depot

     12275 Price Club Plaza
     Fairfax, VA 22030

     This is my most used HD that I frequent. As a United States Postal Contractor, we use your fast set concrete on most post offices as it allows quick return to business. Yesterday I called in an order for 2 pallets (56each) per pallet at the Fairfax Circle store and said I needed it the next day they assured me I could pick up today. When I got there, they told me they made a mistake and they sent to Merrifield store. When I got to Merrifield, I was told they were too busy come back tomorrow. I had a sidewalk being removed and had to get in back ASAP. In each contact with your store employees, they were truly sorry and very professional. I then went to Fairfax Price Club store and being in a hurry got the 2 pallets and left.
     I had purchased too much and returned to PCHD. The person in returns told me yes you can return them but must unload then onto carts and then push them into the store. I exclaimed 3300 pounds of concrete when you have a forklift that can put them back? He told me if I don’t like it too bad my name is Constantine take a picture of my name. So, I did.

     34 years in business and I have never seen someone so cocky and arrogant.
     If he were my employee I would want to know

     Larry Basalyga
     President
     L.B.&SONS Inc.

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264. tired of runaround! ordered micro 8-31 installer put screw thru it $875 damage to overhead cab. Claim moving too slow! HELP.

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265. I was hired about this time last year on emergency hire to the Native Village of Elim, a remote Alaska village . I was assisting to establish quarantine housing for the village. I remotely purchased, by phone from store 1301 tudor rd anchorage, ak. I was buying tools on october 30, 2020. The order resulted in a charge to our credit card in the amount of $2,684.73. On our bank statement it shows the purchase was made from store 2707 in Redford MI. I have never been to Michigan. I was again charged the same amount for the same order for $2684.73. This transaction was made on November 2, 2021. this transaction was recorded to made at store 1301. this double charge was discovered by our auditors.

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266. Yo puse mi orden en 10/12/21, no de orden: H6872-124416, para que me lo trajera el día 15. Todo me ha llegado en diferentes días. Hoy tenían que traerme lo último de la orden y llego incompleta. No he podido comunicarme con Home Depot. Tienen muy mal servicio

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267. The installers putt my sliding glass door in correctly. No one gets back to fix it! please call me at 772-494-xxxx. (Bugs are coming in and it is turning green instead of white!

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268. I was set up through Home Depot with unique services at there Venice fl.34293 store and unique service refuse to correct there issues with there install they put wrong thermostat on nest unit does not work on carrier infinity series also hooked unit up to undersized ductwork for the seer 17 rating 3 ton unit company failed 2 Sarasota county inspections and I have been dealing with this for longer than should be for they were there when I had the $$$ in there eyes I am holding Home Depot responsible for the contractor they stuck me in this issue with…

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269. Over a month ago I ordered 6 boxes of stick on tile, and only had 4 boxes delivered I have yet received my last 2 boxes, I was told by a customer rep that I could go to the Home Depot store and I would have two boxes waiting for me at customer service but when getting there it was a total different store instead they tried telling me I had to BUY two more boxes, HELL NO, I’m on disability, and it took me over 6 months saving what I had, couldn’t even buy a box much less 2, then Home Depot said they refunded my checking acct for the 2 boxes, so I called my bank and just as I thought there was NEVER a REFUND then 2 top it off the tile I brought on the website charged me over 37.00 for a box they sell for 19.00 in store. My floor is ready 2 be tiled and already paid 275.00 that isn’t refundable for the crew that was going 2 do the floor. My floor is a mess, I’m out of money, and Home Depot will not correct their wrong. The next step if nothing is done after contacting your office is 2 hire a consumer lawyer. The WP number is 13701655. The order number is 5303 9729xxxx. This mess has been going on since Sept 23rd

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270. Why is it that Lowe’s has parking for veterans but Home Depot does not

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271. Hello, as a former subcontractor working with Re-bath, Lake Villa, Illinois I feel that your company, Home Depot, should be aware of certain negative issues that rear their ugly head. I worked for Modern Rebath, lake villa illinois for nearly a year under Jon Von Dyke and his wife Beth as an installer of solid surface acrylic shower panels. Modern Rebath only has 2 to 3 installers at any given time, each and everyone of those installers are drug addicted . I witnessed on over 40 occasions a co-worker smoking Marijuana, methamphetamine, or Crack cocaine on the job site. It reflects VERY poorly on Home Depot . I did quit my job with Modern Rebath due to horrible employee conditions, poor to non existence management, and threats concerning my health from the companies employees. When I received a text from a coworker Greg, showing a modified AR-15 with a 100 round drum magazine; I figured it was high time to leave the company before I was shot by either my manager, Jon van dyke or his enforcers Hal and Greg . I now work for a reputable firm” and am happy with not having bodily harm to myself or my family by Modern ReBath. I’ll begin posting ALL communications from Jon van Dyke, his little warhorse Peggy and his wife Beth.

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272. Customer Service
     Home Depot

     I recently had a very disappointing experience at my local Home Depot (Placerville #1085) and wanted to pass my experiences along so that some improvements could be made.
     I am in the process of buying and having a pellet stove insert installed and am new to the vagaries of pellet ordering. So in checking out prices, availability, delivery fees one of the first places I checked out was my local Home Depot.
     I checked online and it showed no availability for stove pellets at my local store.
     So I called to double-check and was told there was plenty of stock on hand but that it not show up on web inventory.
     I inquired as to the brand name because I wanted premium quality pellets but the store associate did not have that info. I told her I could come down and look at them and she said no problem.
     Drove down that same day and took a neighbor who needed to pick up a garbage can.
     Talked to the associate in Lawn and Garden next to where the pellet stoves were on display. She told me the pellets were out front so I went out there, could not locate them. Walked in the other door by the checkout lanes and inquired there. Was told again they were out front. I explained I had just walked the entire front of the building and there were none. She told me they were there between the bulk sand bags and the Pergola display, then walked out with me and was surprised there was nothing there. Then another associate walked up and explained the pellets they had been selling were just left over from last year and they had none in stock. He explained they were waiting on two trucks worth but did not know when they would arrive or what brand they would be.
     While in Lawn and Garden looking at garbage cans with my neighbor we found garbage cans scattered all over the display area but no lids. About 5 out 8 racks for lids were empty. There were boxes of lids on upper shelves but most of them were stacked haphazardly with the labels facing inward. You would have to get and climb a ladder and flip the boxes around to know what was in them rather than just looking. I could clearly read the label on at least one box from the floor but it wasn’t the F type lid needed for a 32 gallon Roughneck can.
     There were two sales associates standing together talking near the check-out lanes when we finally left. I told them that the area of trash cans was cluttered and no lids were available. There had been no one in that area to help me when we were there or a way to call someone. One of them mentioned “oh yeah, we got a shipment in with no lids so that’s all we got” I asked the question “wouldn’t it have been nice to have posted a sign about lids so customers didn’t waste their time looking?” She answer that yes that would have been a good thing to do.
     My neighbor, the lady who needed the cans, was so disgusted she said she would never shop that store again. I felt like an idiot for having offered to take her down to Home Depot with me while I looked at pellets.
     As we got in the car to leave we saw a forklift moving a pallet to the front of the store with markings remarkably like the pallets we had seen of pellets at another store. The logo of Forest Energy Corporation was clearly visible on the plastic pallet cover
     I jumped out of the car and walked over to the forklift. The two people operating it assured it me it was wood pellets and that they had more than 150 pallets in the back of the store. Looked in the pallet cover and there was 50 40 lb bags of Blazers Brand Douglas Fir wood pellets from Forest Energy.
     So in the space of roughly 18 hrs I went from
     Online: none available
     By phone: Available and ready to deliver
     In person: Not sure where they are, they keep moving them
     In person: Should be right there , I don’t know what is going on
     In person: We didn’t have any bulk to begin with, we might have some at a future date but I have no idea when that might be
     In Person: (I am looking at a pallet full of 40 lb bags) Yes we have plenty
     And the garbage can fiasco was just icing on the cake.
     On the way home stopped at a competitor (TSC) my neighbor bought a 32 gallon trash can and me and my roommate dropped a $500+ plus order for two pallets of wood stove pellets.
     Absolutely mind boggling to me that management was able to cultivate such a shallow spirit of customer service and pride in ones work with almost every employee that I spoke with. This whole mindset and mentality of “don’t know, don’t care, not worth the trouble of finding out the answer” I find abhorrent and will affect my purchasing habits.

     Gregory A. Berge
     xxxx Alder Drive
     Camino CA 95709

     GBerxxxx @yahoo.com

     Reply

273. I bought a tool box at your allen park mi. location.. Friday. the CS people said. call two hours before I wanted to pick up Saturday. and they would pull it… I called Saturday . and your people there said they had 48 hour to pull it down… I paid for this box Friday . the CS people there at that store are very unprofessional.. force me to refund the box. 1050$ and go elsewhere to buy. . very disappointed with the unprofessional service at that location.. will never go back

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274. My parents contracted with Home Depot store in Landsdowne, MD in June to have new flooring installed in their kitchen and the job was supposed to be done in July, but it was not. They were given a couple other dates, but it kept getting put off. Finally they were told that the work would be done on October 1 2021, and they were told that someone would be at their house between 10am and 2pm (remember they have been waiting since July).
     Two workers came to their house at 5pm (remember they were were supposed to be between 10am – 2pm), tore up the flooring and then my parents were told that since the floor was not level it would cost them an additional $1200.00 to fix the floor first. I arrived at my parents house around 6:30pm and my father was on the phone with someone from Home Depot. He was very upset at being told he would have to pay this extra money AFTER THE FLOORING HAD BEEN REMOVED. My parents had been told a price of $600.00 for having the floor work done and they paid a deposit. There was no mention of any other work needing to be done and no mention of an extra $1200.00 to be paid.
     When we tried to talk to the workers, they couldn’t speak english at that time, but apparently they could get on the phone and talk to someone who apparently told them that more money would be needed before they could complete the work so the workers left without completing the work needing to be done, left all the flooring materials there and left the floor unfinished.
     This needs to be made right. My parents are elderly and on a fixed income and I do not appreciate them being shaken down after the work started. If there was supposed to be extra work and a higher price they should have known before the work was started so that they would have the option of deciding whether or not to have the job done. Either they should have their deposit returned and someone can come get the flooring materials or the work should be done as contracted.
     I am thoroughly disgusted by the actions of Home Depot and their sub contractors for their treatment of my parents. My family will be taking all their home care business to Lowes.

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275. I just received part of an online order from Home Depot. The packing list said it was a 3 X 5 U.S. flag (which is what I ordered). What I received was a 5’ wooden flag pole. Order #WD82330622, delivered to 6746 Lauren Trace Court, Milton, FL 32570.

     Reply

276. Hello, my name is Geonwoo Kim.
     Order number is 222932042.
     Homedepot worker did order for me.
     I ordered flooring that’s special order so I know It would take 2-6weeks.
     But I got mail unexpectadly materials is ready to pick it up .
     So I went home depot to ask the delivery service. And they gave me exact date for delivery. I did double check not to get in trouble.
     Because i already hire someone and paid.
     I got a letter from homedepot worker her name is Evline as a proof of confirm.

     But this morning I got email from home depot that the order was canceled.
     I was shocked to see that. Be cause I already organized renovation work on delivery date.
     And I paid already. I called home depot what happened, but know body can’t help me. Even Evline she doesn’t know she doesn’t help me .just transfer another person.
     No one takes it! I want to know why they are working.
     The CEO has to know the employees don’t work.
     I waste whole day trying to call them. They took my time and money.
     They just make me wait long time.
     I had to talk repeat to different person same story.
     It so exhausting.
     Even line was cut by Intentionally .
     I want to sue.

     Home Depot makes money, but
     it cost me a lot of money , time .
     I have a lot of things to lose as your client.
     Also Customer center i have been trying to call 3 different worker, the line was cut, she transferred again…at the end of day it wasn’t helpful at all.
     I didn’t do anything today to call here and there.
     I would like to let everyone know this is a gravity of the situation .
     Who is going to pay my money that I have to pay like penalty for renovation worker?
     The plan was ruined.

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277. Listen up people, my elderly parents both over 70 years of age have been without a proper working washer and dryer since July 2021!!! Since they walked into a Home Depot location on that day. A replacement set has been sitting in my parents home disconnected since September 14, 2021.
     Since I intervened I have spent hours on end being transferred from one replacement to another, put on hold longer that I can remember. I even walked into the very same store to try and motivate Home Depot to SIMPLY SCHEDULE A PICK UP DATE of the broken down, disconnect washer and dryer from my parents unit.
     This has been so frustrating for all involved and to this day STILL NOTHING FROM THIS UNDERSERVING, UNPROFESSIONAL, AND UNCARING people representing Home Depot.
     Its been unreal

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278. I like your option on the register at Checkout to receive a E-Mail receipt but I can’t understand why you don’t include an option to Only receive a E-Mail receipt. I know that will save you money as well as help the environment! I’ve said something to various store managers, I figure they could make some money if you have a cost savings program but I guess they’re not interested? Between the paper savings and labor that could add up!

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279. LG refrigerators with ‘Inverter Linear,’ compressors. These refrigerators are part of a class action lawsuit that settled in February, because the compressor fails on average of 36 months, instead of 13 years. Still being sold isn’t Home Depot. I just went and counted at least 4 different models on the floor. The public needs to be aware of this defect and is not. I think I will contact the same lawyers firm that won the settlement and let them know Home Depot is still selling defective products to the public knowing about the defects. Sounds like another class action lawsuit is needed here, this time against Home Depot.

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280. Ordered washer and dryer was supposed to be delivered today the driver called 20 minutes before he came out didn’t answer my phone but he didn’t even knock on my door my dogs would have barked anyway I need my washer and dryer and they told me they can’t bring it out till Monday I don’t think that is fair they were supposed to call me tonight before and give me a timeline never received that time line and just gave me 20 minutes notice and I was home and my dogs were home and we would have heard him knock they didn’t even knock now I have to go without a washer and dryer for almost another week that is unacceptable please contact me at 754-244-xxxx and see if we could expedite my order

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281. Good morning, I have major concerns about this company, lack of professionalism and poor training. Not to mention possible thievery. I had 2 delivery dates for a vanity, only to find out it’s missing. The driver, the truck missing. No vanity in the warehouse! No response from the store, no one answers the phone. Philadelphia Pa. Columbus blvd, the worst! Trying now to get the Oregon Ave store for 2 days, still waiting on my return call,,, crickets 🦗 🦗.
     I’m never going to use this company again, I’m telling all my friends, family and colleagues,, this company is the absolute worst!
     There are other options for home repairs ,, I’m taking my money somewhere else!

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282. I brought a refrigerator they brought the wrong one I ask them to take it back he refused very up set

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283. Applied for credit card. Received ok for card. Charged some on it. When I go to pay, the 3 people that I called, said same thing. Not a valid card number for the debit card I was trying to use to pay bill. So I call my bank. They said the people I spoke to were ignorant. They assured me it is a debit card and is tied to my checking account. No e of the 3 I spoke to at your customer service for billing could not help in any way. Pretty ticked off for having to spend over an hour of my time to try and pay home Depot . I am not very happy. Also if I can’t use my debit card to pay off a y debts owed to you, then what good is the home Depot card? Pretty much screwed up for a corporation as big as you guys. I expect for home Depot to do absolutely nothing about this, par for the course.✌️

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284. I was a victim of a scam that involved Home Depot gift cards to the tune of 10,000.00 dollars. No one seems to be able to give me options from the lower level of business. Can you help a 69 yo retiree on fixed income please?

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285. I had a very scary and uncomfortable encounter with a Home Depot delivery yesterday. I The delivery man was abusive, nasty, disrespectful and intimidating in my own home. So much so that I am nervous about my personal safety while making this complaint. I called customer service and the home attendant who was assisting me kept commenting on her surprise that no manager had reached out to me.

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286. I purchased a door back in April of this tutear. After being informed the measurements were taken incorrectly, (on the day it was supposed to be installed), I was promised they were going to expedite a new order. Last week I went to inquire again, another month had gone by, I was given the runarounds. I waited for 45 minutes. I asked to speak to the manager (Ms. Kelly). When she finally showed up saying she had no knowledge of this, I was so upset, I asked my money be refunded and canceled my order. All I got was a “I’m sorry” for a $4,000 purchase and my money back. I practically LIVE in this store. I am so disappointed!!! This is definitely not good business. I believe and I did tell Ms. Kelly this situation was handled very poorly and very unprofessional by management. I respectfully request a response to this matter at your earliest convenience. Thank you!

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287. Home depot on line order222399214, ticket number3091256, Sherwood park alberta store, I have phoned the store several times, and no one can give me a answer as to when my door will be arriving, and it is also late already. I would like to find out this information, as I have one very p.o. customer

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288. I am being double billed for measurements for an install tahat was delayed Due to the pandemic This does not seem fair.

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289. I’m an associate at store #2571. I want to file a complaint against front end supervisor Carolyn. She always yelling at me and other associates around customers. I went to the store manager 3 times! and she is still doing the same thing, and also call a customer a b and he complained to the store manager and nothing happened!!! I can give you a list if needed of associate she has disrespected and nothing happened. I don’t know what to do from here. I like working for this company but I should not have to be subject to disrespect.

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290. WD75599720
     On June 23rd I placed an order for a project. I wanted to get the items from Home Depot because that is where I usually do business. Unfortunately one of the items I needed was only in stock at stores an hour away or further. Normally I wouldn’t travel that far but I wanted to get my project done. The morning of pick up I was called to say the order was not in stock unlike what the web site said. I was under the impression I would get a call when it was in. Unfortunately I would not wait any longer so I went to a different company to get what I needed.
     I have discovered that I had been charged for this order even though I had never revived it. It is illegal to charge for products or services not provided. I have called in and have been told I have to drive an hour each way to that store to cancel this order. I am not going to take 2 hours out of my schedule and pay for gas just to cancel something.
     I need this to be canceled or transferred to my local store so I can cancel it there.

     Please cancel this order right away.
     Your company’s customer Service email is broken.

     -Grant

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291. Dear Home Depot; I know building materials are in short supply but i go online and check the lumber supply for the lumber i need. When your website says the store has 35 pieces of what i want and when i get there there are none. While in the store i go online again and your website says there are 35 pieces in stock.and there are none. Why does your website list material in stock when there is none. I have made three trips in the last ten days and come away empty. I deal at the 1951 So. Glenwood St. In Allentown, Pa. 18103. Can’t you show an accurate list of in stock material Thank you for your consideration. Frank.

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292. I have been dealing with the worst nightmare of trying to get a dishwasher installed in my house. This has been going on since July 23. They stood me up four times and made my tenant wait and take off a half a day at work. After four no-shows they bright out a dented one. I was told that they would order another one 4 weeks later they now delivered one that does not drain water out! They have now told me that they didn’t charge me and that they would send someone out in a couple of weeks. I will be disputing my credit card and no longer will I ever deal with Home Depot again. I have spoken to Jordan, Josephine, and Richi in Customer service at 702 8374300. I am done

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293. My name is Debbie Adkins, PO Box 1424 Ceredo WV 25507. I recently purchased a washer & dryer from your company in Barboursville WV. I wasn’t impressed by my in store experience but, made the purchase. I do however want to brag on the young men that delivered my machines. I don’t have their names but, want to brag on how polite, curtious, & professional they were. This was my first purchase & because of them I will return to your store. Debbie Adkins

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294. This complaint is to the Home Depot CEO. We purchased a Maytag washer from the Summerville, S C store 2/24/2021 which was delivered from the warehouse March 26, 2021. We only had it about two months and it broked. They sent a repair person to fix it and it only last approximately a week then broked again. They sent another repair person out and he stated, our machine was the third he had already been to that day, the same machines with the same problem and he had three more with the same problem. He said a part has to be ordered. I contacted the store and told them we do not want the machine but they said that we couldn’t return it because their procedure is to fix it. I don’t see why not, no matter what procedure they have because it is not our fault when the machine is only junk. We have never purchased any type new appliance and it broke that soon. It is going on two weeks since they said the part was ordered and we have not heard anything yet. Living on fixed income we are spending money that we cannot afford to have our clothes taking to be laundered and we are very fustrated. You can have your machine and we only want to be reimbursed all monies paid. We are being force to keep the machine and that is not right! I am totally upset about the whole matter! Those machines has to be a bad batch that the company probably knows about but trying to shift them on the consumers. We are not satisfied at all with how Home Depot is handling this situation. So we would appreciate it if you would get in touch with us about this matter because we really need a washer ASAP! And we do not want anymore Maytag! Thank you very much!!

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295. Hello, I placed an order on April 18th. Order #WJ34196609
     I understand backorder and delays due to Covid. I am just wondering if you have any ETA so I can prepare for delivery. Would hope to receive door before the winter.
     Thank you
     Thomas Connolly

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296. I purchased a washing machine about 4months ago. I keep getting a bill for late charges. When they delivered the machine it wouldn’t work. They picked it back up about 2 weeks later. I have talked to the president of Home Depot in Shallotte,,N C.and she was to get it straight out and off my bill. I called CTI where it suppose to finance it. They said they would take care of it. Still not resolved. Please help me

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297. Wife & I decided to no longer shop at HD due to your stance against voter ID. Why on earth did you decide to abandon either half of your customer base by joining Stacey Abrems & woka cola in politics. Why not just sell hardware to anybody. STUPID!!!!! Have opened Lowe’s cc’s and spent several thousands there in the last 2 mos.

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298. I was looking for an electric hot water tank and saw one that suited my needs and it was advertised as “free installation” so I went to my local HD store and put my order in. I was told a serviceman would be contacting me to discuss the set up,which he did, but I was told the installation would be $800 plus!!!! This is false advertising! It’s shameful and dishonest to mislead the public ! If you expect to keep good customers, as I have been for many years, then you should honor what was advertised exactly as the ad said. If not, then I will shop elsewhere where.

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299. I want to inform you that a cashier that works on the self checkout in the northgreenbush store should be fired. I do not know her name but she is obnoxious and harassing. Everytime I go in there she comes over to my register and stands there watching me but doesnt do it to anyone else. I was in there today and purchased a few items and also picked up an order which I left the receipt on the box then checked out. Someone else also had an order pickup but she never bothered them. She harasses me everytime I cash out. I am tired of it. I want her fired cause the next time I will not go to a manger I will call the cops. I am done with her crap. And because I wear a hat she calls me sir and that is the only reason because I asked her and that is what she said. It doesnt matter if I do or dont. But this has to stop. I am in there a few times a week and she does it everytime. I have corrected her and she ignores it. I just dont speak to her anymore and she gets worse. I even told her why and she laughed about it. She has a power trip problem. I refused to give her the receipt for my order because she already looked over my shoulder at it. She invaded my space and put her hand on me which i do not appreciate. This calls for termination immediately. No employee should ever put a hand on a person, customer. The time was about 10:30-11:00am today the 22nd of july

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300. I tried to do the survey online but it would not except my user ID and password. I just wanted to inform you of the excellent customer service that I received from Susan Smith from the Greensboro North Carolina store 27407. She worked with me in person and by phone for several weeks to make sure that I got the best fit for my new kitchen. I was so appreciative for the excellent customer service, she answered all my questions, attended to every detail, and had a very caring and concern service. You don’t Find people like that nowadays.

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301. I want to compliment one of your employees. Arvin DeJesus Nanuet NY store number 1261.

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302. Home Depot does not stand behind extended warranties! Just spent $2350. At Menards this week. Lost cash home Depot 😮 our company spent even more at Carter lumber. Had to buy a new washer while waiting for washer repair. no extended warranties, bbb is next, the small claims. After being told at least 8times i would get a call back, nothing maybe you can get rid of your udeless employees.

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303. I’ve requested numerous times to be removed from your mailing list and STILL GET EMAILS!!!! That’s one of the reasons I don’t go to Home depot. INCOMPETENCE!! DO NOT SEND ANY EMAIL/INFORMATION!!!!!!

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304. Silver line patio doors No video help on my slider removal biggest problem is unable to contact them all numbers please hold waited for over half hour early morning afternoon evening no avail I challenge you to call them not. Useing your corporate phone find out for yourself it BS on their part does not Home Depot in good light as one of your pervarious NOT A HAPPY costumer

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305. Worst carrier Estes after they guarantee there shipments.. I have lost time off and lost contractor due to late delivery. After they schedule time and date. Im still pending my order.. Find a reliable carrier for your products. For other customers that This will be my last order with Home Depot. I will also be writing a review on website to express all the details

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306. Why does Home Depot sell Samsung Appliances when they do not provide service personnel information. Need repairs and no one anywhere within 200 miles

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307. Hi i bought a 4.00- dollars refegrator from the ponciana office in kissimmee fl the delivery should have delivery today according our receipt – now the stores is telling me they cannot delivery today 07/21/2021because on their paper it said the 28 . i need someone to call me at 321-444-xxxx. it not delivery today it forces me to cancelled thi item, this is very incovience for me – radica Alamo

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308. Hello, I am so dissappointed with home depot store in sheerwood. the installation wasnt done, since June 5 and until now it wasnt done.I called the store and waited then told me to wait because they have to ask the contractor whats needed materials and i have to pay for it, i complain since day one they missed up the installation order and then now after almost two months tell me they have to contact the contractor, they didnt do their job? i called almost everyday since this happen. And told send me another bills for it when they figure out, whats wrong, they missed up my order, and this is what i get,and everytime i called seems no one care. i really hate to this because people work hard, but this is so horrible

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309. We brought a refrigerator two years ago paid for the insurance at that time as of now our refrigerator has been broken for 3 months that they are waiting for part now they say it might be six months to a year before it can be fix. We have 6 children and would like to have proper refrigeration like normal human being. The insurance you offer is crap since that can’t accommodate us, the owners of this problem is on you. I’m only asking for customer service which I Expect

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310. Don’t order any major appliance from the Home Depot. I have spent 11 days arguing with Forward Final Mile delivery company who has failed to deliver my refrigerator after 3 scheduled dates. FFM failed to show on the first two dates and then preceded to schedule a 3rd date without our approval. Ordered this refrigerator online on July 1st and now it’s scheduled to be delivered July 30th.

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311. I recently purchased a refrigerator from home depot, I like the fridge, its just the customer service. So when home depot offers free delivery and installation, I would like to know a detailed explanation on “installation ” please. I needed the doors of the fridge to open the opposite side then what the refrigerator is set up as. And it says in the manual that the doors are reversible. I know home depot contracts outside delivery companies, but wouldn’t “Home Depot ” care who they hire for their business? The sales associate didn’t seem to know exactly what “installation ” details.

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312. Would anyone there be concerned about my unfinished over a year long kitchen remodel?

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313. Glendale, Co store is a mess junk in the world isles, stock on the floor, one isle impassable

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314. items were charged to me which I did not buy. And HD gave me credits
     Of all items. Why am I become a delinquent? Please help me this matters.

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315. Good day

     My name is Clifford P. McCall, reside in Fayetteville NoCarolina at 5044 Inverness Dr. Fayetteville N.C. Today I went into Home Depot off Skibo Rd to purchase a few items. I was in the electrical department looking to purchase a ceiling fan. When I track down the worker Lawrence who was supposed to provide customer service.  He treated me with no respect and was very rude. I simply asked him can he show me a small ceiling fans that I am looking to put in my laundry room. He said no. Here are all the Fans you have to look at them yourself. Now I want to be clear, I am an African American and so is he. He works in the electrical department and is light skin with glasses. This has nothing to do with a race other than him not being customer-friendly. Lawrence I am pretty sure does not hold Home Depot values and commitment and shares their integrity

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316. Your conflict resolution person that pretended to be a manager by the name of Patrick just caused me to new shop at Home Depot ever again. I will acctually recomend that all of the builders and the company I work for, never use Home Depot again. The way your customer service and Patrick handled an issue dealing with shipping from your “partnet” FedEx was absolutely disgusting.

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317. ORDER WA97825326, I have had a horrible time dealing with this order. I have spent 5+ hours trying to reconcile where is my sink? Two employees were fine the other 5 or 6 either hung up screamed at me, rude etc. because its was either to hard of a task or they didn’t know where to obtain the information or it was time consuming I have spent 1 hour and 54 minutes on hold. I have been lied to I purchased the pedestal sink as an online order. I spoke with the store Home Depot, Overland MO. Will who represented himself as the manager of this store then he said he was located in the corporate office. I am trying to circumvent any problems. I don’t want to be accused of receiving the item when I have not. I am elderly and disabled.Please contact me at 314-389-xxxx or email daysmexxxx @yahoo.com. Thank you, This has been a horrible experience and time consuming

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318. We purchased a French door 12/2020 and have finally given up dealing directly with our local HD and the manufacturer. My husband is having to complete a door we paid over $3,000 for and an additional $900 for installation (Home Depot, Lady Lake/ABC Construction and Masonite).
     I am so disillusioned with your company and this whole process.
     I am curious to see if this email will even be answered.

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319. Regarding store # 2682 in Auburn Mass. My mother who is 86 yrs old just purchased a Storage shed .She was told by her local Home Depot in Seekonk Mass.that the only store closest to her to have them in stock was. Auburn .That is why she went there..After she made the purchase she was told they couldn’t deliver to her address.She lives 43 miles from Auburn Ma in East Providence RI.Is there any way they could deliver to her home ?? It wasn’t her fault that the product was only at that store. If they cannot deliver would they be able to rent me a truck after or at a reduced rate? She is very upset and needs the shed because her old shed was blown apart during our last storm .please reach out to me ASAP as she just made the purchase 07/19/2021 and we have no vehicle to pick it up with

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320. Hey folks , Im a small business owner who spends near 100 k in your stores per year. I have a long story that i will not go into here .as i believe it will fall on deaf ears ! but in many stores because I’m a good customer . And the fact that they just can’t fulfill an order with out screwing it up , they deliver a kitchen twice ….. no prob keep it . doors with the wrong swing no prob keep them we will send new ones , “i did not get what i ordered’ so sorry here is 200$ off! This happens multiple times on one order, If my employees did this to me I WOULD WANT TO KNOW . I have names an invoices . once again i think this will only fall on deaf ears . How do i sound the alarm !!!!! I was told by a manager this is called “shrinkage” well i know what that is THEFT , SHRINKAGE IS WHEN CUSTOMERS STEAL . Or damaged goods . Maybe some one send this up the chain to some one who cares . I don’t want to hurt your margins , i will pay in the long run . and i don’t want customer servers . don’t bother been there done that . send this to the top . from Florida to New York . I have a barn full of stuff that i never paid for …. “this is not mine “ reply “Im a delivery truck not a return truck “ tomarrow I’m about to steal over one thousand from you , oh I’m sorry its shrinkage . I never want to hurt people who are just trying to help me

     I HOPE THIS GOES TO THE C E O AS I HAVE A STORY TO TELL

     Henry J DeBoer
     631 848 xxxx

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321. I placed an order for a tub. Found out the tub was actually 38” instead of 32”. Within 30 minutes called and cancelled. 1.5 days later I get an email it shipped. Now I have to wait two weeks to reorder the right tub from you. Very unsatisfied. Thinking of getting my tub, tile, vanity, and mirror from Lowe’s.

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322. What good is your extended warranty on your appliances you sell, if someone can’t get a app;iance looked at and possibly repaired in a reasonable amount of time. I bought a refrigerator and bought a 5 year extended warranty so I would not have any problems if anything went wrong for 5 years after the 1 year manufacturer warranty expired. Now I have called several times and was scheduled on the 15th of July and the technician called that morning to tell me his truck broke down and would not be able to come. No one I have talked to at your warranty department has given me anything but the run around. All I want is my refrigerator fixed so I can use it. Is that too much to ask?

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323. I have been waiting for my $5,700 Tuffshed to be built since 7-5-21. (order 00588167). It was postponed because someone had a “personal” issue. It was rescheduled for today, 7-19-21. The installer supposedly has trouble with his trailer lights and cannot load the material on his trailer. I have taken 2 days off to get this built. I will not take another day off. The local office gentleman who is helping me says he may get it installed today, tomorrow or Sunday. Meanwhile, I have made 2 payments on a Shed that has not been built. Edwin Jones 317-709-xxxx

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324. On 18 Jul 21 I took a defective Glacier Bay faucet to the Home Depot (411 E.Loop 281 Longview Tx ) I had my receipt and the instruction book. Let first state that the young lady at the customer service desk was polite and professional–when she saw that the purchase was more than 90 days old (121817) she called the manager on the phone .
     When she got off the phone she advised that the manager told her since the purchase was more then 90 days old I would have to call the 800 number in the manuel .
     I told the young lady that would like to speak with the manager personally .
     Given that the warranty section states nothing about only having 90 days to discover defects and does give the option of bringing it back—I would have flexible on proration of the warranty.
     When the young lady got off the phone with the manager the second time she advised that the manager told her, that they would not come and speak to me as their decision was final.
     The irritating part was that the manager basically left the employee on their own and would not speak with a customer .

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325. I recently purchased a Whirlpool gas dryer from your store in West Long Branch, NJ. It was supposed to be delivered on Saturday 17th. I took the day off from work to receive delivery of the above mentioned item. At 4pm, after no communication, I called the store and was informed by an employee that my item was on backorder. I received no communication whatsoever that this was happening and lost a days pay because of it.
     I will now, not be receiving my dryer until sometime next month!?!? This is totally unacceptable and I think your company should at least offer some compensation for the lost wages as well as the inconvenience and delay in delivery, in that there was no communication with me about the long delay in getting my item.
     My husband does a lot of business with your store exclusively, and has now been soured by this experience.

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326. I placed an order online. WD76707346. At checkout there was a spot to enter a gift card so I did. A VISA gift card for 100.00. Rather than taking off the 100.00 and allowing me to pay the balance with my credit card the system tried to use the gift card for the entire 400 plus dollar order. I called customer service and aside from complementing my voice the guy charged the entire amonut to my credit card and the 100.00 was never credited!! Furious I cancelled the entire order however, the 100.00 never went back on the gift card so I am out 100.00!! I sent a message to customer service and that idiot respondes with a cheerful “sure, I’ll take the 100.00 off the order”! I don’t have an order!!! I canceled it and you guys made 100.00 for nothing! This is not acceptable! I need a 100.00 gift card to replace the one you stole or 100.00 in cash. This was your systems mess up not mine! Please do not send me anymore stupid answers. You owe me 100.00 and that’s it. Just look at the order number, I didn’t buy anything!

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327. STOP THE DONATIONS TO ANY AND ALL POLITICIANS THAT FACTUALLY VOTED AGAINST THE CERTIFICATION OF THE 2020 Presidential Election!

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328. Stop contributing to Seditionists in the US Congress.

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329. I will never get a Home Depot credit card even though I have close to perfect credit because you can’t get a simple delivery and installation correct.

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330. Dewalt 5 piece oscillating saw blades (DWA4216) DWA4216DWA4220) show different storage boxes on your web site. I want the DWA4216DWA4220 yellowbox not the DWA4216 clear cover storage box. So, How are you going to fix this? You show it, I want it>

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331. I paid 2200 dollars for installation fees. The oaklawn sent out an installer who botched the job twice. Because he did, they are covering up for him, insisting that I pay for the second mistake. The store refuses to acknowledge his poor installation job. Your Chicagorrp demoece is siding with them. I am being punished for daring to complain about an awful job. I put in a complaint to corporate March 4th and never heard anything until may 34th. My hall is messed up nby the installer and he cracked the door jamb again. The oaklawn store is claiming that I actually bnroke my own door. Sincerely, joyce Lowe, 8047 s eberhart ave .Chicago, I’ll 60619 . 773-723-xxxx

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332. I have been treated like a dog by home depot customer care workers and the warranty department, i have been on the phone from 140p- 609p noone cares that my unit is out and i bought a EXTENDED warranty . They told me someone would be there on Monday 7/12/2021 and the service company never approved this time so they schedule for 7/15/2021 and gave service company a wrong address and theydont even service ga. And i filed this claim on 7/8/2021 and i still have no air and a suppervisor told me i need to contact EXTENDED warranty i thats what i had already done.

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333. We were just at our Home Depot in Montrose Colorado—the store was in the biggest messes I have ever seen in a Home Depot—They had returns setting in rows up and down aisles through out the store, mostly to the rear of the store totally blocking the rows. They had incoming stock shoved out into the rows—-Total lack of management . Sorry to see our new store in such a mess and it has been this way for quite some time!!!

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334. We have had bad experience with the delivery and installation of a microwave. We were stood up without notice and rescheduled 2 weeks later. Their call center ISIS isolated from the schedulers who do not answer their phones and can only be reached by email with a 24 hour delay for answers if you’re lucky. It’s been frustrating dealing with them. It makes future orders look risky.

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335. I have been in the Sherman Texas Store #518 several times this past month. The first time I was greeted at the door by Carl M. Carl was singing and inviting everyone in. I was wearing a University of Oklahoma shirt. He shouted out “Oklahoma is in the house” with a smile on his face. Next time I was there I saw him and asked where I could find an item. He told me what aisle I needed to look on and he was right. I hear him asking customers all the time if they need help. The last time I was in there I again had on a different OU shirt. Once again he smiled and said “Oklahoma is in the house”. My blood sugar had dropped and I was asking if they had crackers at the checkout stands. Carl offered to go to the break room and buy me some peanut butter crackers. I don’t know who the store manager is but they need to know that Carl M. is an exceptional employee. Just wish other stores had employees like Carl M. What an asset to Sherman’s store !!!!!

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336. I ordered an LG 25.5 cuft BOTTOM FREEZER REFRIGERATOR ON 5-19-2021. I have been given two delivery dates July 7, 2021 and July 15, 2021 as of today July 14, 2021 I have not received an appt for delivery on July 15, 2021. I have contacted the home delivery service at 1-800-430-3376 and they do not have ANY information on my order WD72989798 or my phone # 949-378-1844. She has just given me LG phone number of 1-800-810-9337 I will try to see if they can help. I have had to RENT a refrigerator while waiting for delivery and I expect to be reimbursed for this rental.
     I have been on hold and and still am while the young lady tries to help

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337. I HAVE A COMPLAINT ABOUT BEING JACK AROUND IN GETTYING ME REFRIEGERATOR INSTALLED FROM YOUR LITTLE WEST LOCATION. I NEED IMMEDIATE ASSISTANT.

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338. First let me introduce myself, my name is Raphael Cosme I’m a resident of St Augustine for more than 16 years and I am an investigator Journalist and Historian in a major Spanish speaking newspaper in northeast Florida. What happened to me today at the Home Depot store # 6334 located 1750 USI South St. Augustine and as a frequent customer I never experienced before in any commercial store in my County. At about 12:30 pm an associate with the name “Marggie” followed me through the aisles when I was trying to see if a cap from an already opened box from the store fit to water supply valve, Marggie approached me and ask “can I help you” and I said NO and I asked her: why are you following me and she responded, “these are my aisles” and started moving merchandise two feet from me and kept watching me directly, then I moved to another relaxing aisle and Marggie called a supervisor and talked to him about me and from my location both were looking at me, I wonder what kind of negative information Marggie was sharing with the supervisor, then I approached them and made my complaint about the situation, the supervisor admitted that Marggie can follow people and that is normal behavior of the employees at his store.
     Following customers for me it is not normal and more from a store associate that is harassing a customer just because I am a Hispanic person and she is profiling me just for my look and ethnic.
     I want you to investigate this employee with the name Marggie and want you to fire her.

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339. To whom it may concern. We are writing you in regards to a lack of customer service and damaged materials upon delivery. On Wednesday, July 9th, 2021 We placed an order of $10,678.56 at that time we were told that it would be delivered by Thursday the 10th. We had workers standing by, when it never showed up we called and ask to speak with the manager, which we an associate named KK returned our call, and asked for our Invoice number (H8938-124887) She said a manager would call us back. did not happen, On Friday the 11th at 6:00 pm a Mike called back and said it would be delivered on Saturday the 12th. We had asked 6 times to make sure it was wrapped due to the rain pour we were having. They assured us it would be wrapped per our request. And after the delivery, we would talk about being compensated, for Homedepot not standing by their word to delivery on the date told Thursday the 10th. We also asked that the OB board would not be stacked together with the sheetrock. Upon delivery the driver Mike Fidora who informed us he had no invoice or order form. When the materials arrived the nothing was wrapped and everything was soaked and the sheetrock and OSB
     board were together. We videotaped it all And Mike wrote and took pictures of the mess. We were rushing in the pouring rain trying to cover so further damage would not occur. The diver said he had 10 more places
     to go, but said he would let Homedepot know what transpired. My name is Teresa and I am the assistant, I called Monday and spoke to Megan who said a manager named Sam would call me back within the day. It never happened. I called back again the next day and talked to Beverly, which I asked to speak to a manager. It never happened, I called back again and asked for a manager to call back, it never happened, Finally, I received a call back from a Supervisor named Jeff, I explained to Jeff what happened and how there was no oversite by the management at all. We have done a lot of business as up to this date close to 40,000 dollars. The last order was$10,648.56)Jeff said he would talk to his manager about compensation, We asked which one compensation that Mike on Friday talked about after we received the delivery or compensation of delivery of damaged materials ? We have never yet talked to a manager, which is very unprofessional and Jeff said well the manager said that after we pick the damaged items,
     we can talk about compensation. and we asked when would that be. Jeff replied we have a lot of people ahead of you waiting on deliveries. He would not give us a date and then said his manager would give us compensation of $200. that was like a slap on the face. We lost our crew that was on standby(on Thursday) for the summer who moved on to another job. Our time as you know time is money. We are rightly upset and have lost time and money and workers due to the lack of management, oversight again Mike Fidora from Alaska Bold transit LLC is a witness to the damaged materials also took photos along with us. The point being- you are the Headquarters, that over see all Homedepot, How will you compensate us? Who should take responsibility for the miss management and non-existing customer service? My mom Doretha Wilson is an exemplary customer, who has never missed a payment, small or large. They have shown extreme contempt for a valued customer. Sincerely, Doretha Wilson, Teresa Howell, Steven Howell. Upon your response to this complaint, will dictate whether this will be reported to the BBB and further action on our part needs to be taken.

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340. Corporate Home Depot, I’m very disappointed and distressed with your customer service at your 1303 riverly Blvd store , Georgetown , TX 78626 . I have been searching for a MIlwaukee 56 inch ,10 drawer chest for over a year. I finally found one at this Georgetown store. I purchased the tool chest before my hiatus from AMC ATX studios Austin . I work at special effects for Fear the Walking Dead. Fear the walking dead buys most of our tools and products fromHome Depot. We spend a lot . Unfortunatly while on hiatus in LA I had a death in the family and had to stay longer than anticipated to arrange the funeral . I was never contacted by this store to let me know that my hold of the Milwaukee tool chest was expiring . No one informed me that I only had 10 days. I usually have Fear the Walking Dead production assistant make my purchases for special effects department .
     The Milwaukee Chest ,that I had paid in full for was expiring .I was never notified that they were refunding and selling. The chest that I had paid for it at your store. If they had given me a courtesy call , I would have had a coworker pick up the tool cabinet . Please make this right. I located one in San Antonio . I would really appreciate it if you could do is deliver it. I have been searching for a year and due to the poor customer service and not being informed of this being sold after my payment ,
     . Fear the walking dead buys all their many Milwaukee products from Home Depot . Thank you in advance for your help and understanding . Raymond Hoffman

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341. I purchased Vipex windows from you in 2004. These windows came with a lifetime warranty if there were any problems. In 2005, several of my indows were replaced because of a manufacturing defect. You bought Viplex in 2005, and now, you will not honor the lifetime warranty as several other imperfections have occurred. The only reason I purchased this product was because of Home Depot’s choice of vendor. Do you stand behind your product or not?

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342. I ordered a riding Ryobi lawnmower on June 20th of this year with a bag attachment. It was to be delivered on July 8th, but the bag was delivered July 6th and 8 days later there is no mower. I have called customer service on July 8th, July 10th, July 12th, and again just now. The nice lady I talked to on July 12th was the only one to get confirmation that it is missing. Nobody has bothered to get in touch with me or keep me posted of the issue. The tracking number does not work. I expect home depot to send a new mower through someone reliable — Barn None obviously is not — and you can spend the time finding the missing one.

     The last customer service person would not listen to me and just send me directly to voice mail. How rude!

     I have been a loyal customer for a very long time and find this excusable by your company.

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343. I’m sure will not hear back from you. The recent large appliances I bought . The delivery has been nothing. Less than a total mess. I bought stacking and anti vibration items. Nothing was delivered nor would the delivery people do anythingi now have a washer sitting in a laundry room and a dryer. In my kitchen. It’s the delivery that’s a mess. Thank you all .

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344. I purchased a dishwasher that ended up not being able to open due to the refrigerator being in the way. I ended up with COVID and was unable to return it within the 48 hour window. The manager at the Hawthorne location was Russell and didn’t seems to care that I had been sick. I offered to pay a restocking fee but he didn’t want to hear that either. I’m now stuck with a dishwasher that I can’t use. Please help me in handling the return. I do want to purchase another one and not asking for my money back and I’m willing to pay the difference

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345. I recently purchased over $600 in paint and supplies on the home depot website. The pickup day was selected for Friday 7-9-21. When I got to home depot (thinking i ordered already and pickup was scheduled and everything said “AVAILABLE” that I purchased) I planned on getting items in the car and heading home to eat. However-much to my surprise and utter disappointment but I was told my paints were “special ordered” and would not arrive for Many days later. I obviously ordered these in preparation for the weekend. Why on earth your site was lie and say “available in store” when you have to have shipped there is beyond me. Furthermore its completely obsured to have an order “ready for pickup” when its not in fact ready at all. And to think- that your stores actually have that paint and machines, and employees to make all this-which is what I and any person would assumed is what goes on-its insane to not have them mix the paint in store and have ready for each order. :((( Its like ordering your walmart grocery order yet going there to get your dinner items and them saying well youll have to wait two more weeks for these ingredients you need and have ordered-although the site said “available” which is false.

     Lucky for you- your manager in Paducah- Shane was Very helpful and friendly. However-as a very avid online purchaser and home renovator that daily shops online- -ILL NEVER ORDER HOME DEPOT.COM AGAIN!

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346. Using Romanoff to do flooring installs is A joke.
     had 3 pieces of quarter round to install to complete installation. Romanoff scheduled us for July 7th Jeramy no show. I call local number and they said sorry and Travis the MGR. rescheduled for Friday but didnt put on schedule. When I called Home Depot in Carson City to complain Romanoff had put in that the project was complete. So today they promised us it would be done this AM. My girlfriend again took day off NO SHOW. Called and spoke to Mark he said he would have installer call girlfriend again he never did. WHAT DO I HAVE TO DO TO GET THIS DONE. In addition the installer broke our toilet. I had to buy one at my expense to replace it and he left broken one in my front yard which my neighbors really enjoyed. Also he unfastened our dishwasher even though we said we did not want florring changed underneath it and never put back. So I am now having to have repairman come to fix his mess. You have lost a customer who just spent 10000 on flooring as well as carpeting in bedrooms and countertops installed.

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347. I purchased a washing machine on June 29, 2021. It was delivered on Monday, July 5, 2021. It was defective! I called my local store in Shallotte NC to let them know, within 3 hours of delivery. It took many phone calls and 6 different associates to even come up with a plan to get the defective one picked up and a new one delivered. All of the associates, except one, Cindy, (who was downright rude) that I spoke with were very nice, but due to the convoluted pick-up and delivery protocol they must follow it was extremely stressful for me! First I would have to wait 3 weeks for a repair tech to come, FOR A BRAND NEW APPLIANCE! I had no idea that Home Depot didn’t deliver locally. There were 5 machines in my local store, the best they could do was have me come and pick another one up, which was not an option! I found it insane that my local store could not come and swap out the washing machine. Ridiculous! After the numerous phone calls and associates, they finally arranged to have a replacement delivered on Sat. morning July 10, 2021, but they were adamant that the defective one could NOT be picked up then. Another appointment for the pick up of the defective machine was scheduled for Monday July 12, 2021. When they arrived it was the same 2 guys that brought the new one on the previous Sat. Those poor guys had to make 2 trips to my house when they could have taken the defective machine the same day they brought the new one. What sort of “fresh Hell” is this??? This was the most oddly convoluted procedure to take care of something very simple. You need to get it together Home Depot! This entire process was highly stressful and totally unnecessary!

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348. Went to this location trying to buy wood and tools. After going through the wood finding some good looking pieces we parked our wood off to the side so it wouldn’t be in the way to look at tools. After the worker couldn’t find the “1” in stock he said “oh it must be the display model and they don’t sell it”. If it is not for sale then why would it say 1 in stock? Makes no sense to me. The worker asked if we wanted to speak to a manager and we did. Ask Emanuel “the Manager” the same question and he rolls his eyes and head like I was asking an unreasonable question. Very rude! Then we decided to just give up on getting the tool we wanted and to go pay for what we had already spent so much time picking out and thier was some other worker putting it up. We just threw up our hands and left. What a HUGE WASTE of time.

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349. We had a recent purchase at Home Depot and were told you only allow a non-retired veterans discount on Fourth of July or Veterans Day. That’s ridiculous. My husband put in 10 years of active duty with an honorable discharge. His Real ID from the State of Alaska has his service verified and indicated on his license, as does his DD-214. Since you do not appreciate our service, we have done all our summer shopping at Lowe’s, who honors our service to this country every day of the year. Just to allow you some insight, we have spent more than $6000 there in the last 7 months and more than $10,000 in the past year. We will not shop at Home Depot again until you start honoring veterans discounts with a drivers license or DD-214. We are super disappointed in your lack of support for veterans and their families.

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350. Dear Mr. Menear,
     I have been reading through the emails you have received from many customers around the country. I would like to comment on our local Home Depot store in Novi, MI. We have done business there for years. This April we began a bathroom remodel in our bedroom. Though we have had glitches in orders, especially the Masonite doors we chose, the assistant manager, Michael(Dutch)Degraaf and all those that we have dealt with have been extremely cordial and polite as we worked together to solve the problem. We ordered doors in April. The doors that arrived were NOT the ones we had ordered. Customer service helped us cancel that order and reorder again. In May, a second set of doors arrived and were still the incorrect ones. I asked to speak with the manager and Michael was more than willing to work with us to solve the problem. He contacted Masonite and discovered that the SKU # was different than what was posted on your online ordering service. In addition, he called the Masonite distribution center and talked with their supervisor to insure that the correct doors would be shipped. On the designated day of shipping, he confirmed. again, that the correct doors would be arriving soon. Throughout this entire time, he emailed me and called to let me know what was happening and how he was following up. On the predicted day of arrival, he made arrangements for the doors to be delivered, free of charge, to my home. They arrived as scheduled and in perfect condition. I have never had such wonderful service from a manager before. in addition, all others that I dealt with over the last few months at Novi, MI have been polite and interested in making my purchase correct and timely in the process. I have always believed that the behavior and treatment of employees is demonstrated in how they pass it on to customers. Mr. Michael Degraaf deserves kudos for helping to create a positive environment for his employees by leading by example. Though there was an error in SKU#, Mr. Degraaf’s response showed a true interest in problem solving and making things right for the customer. The emails and phone calls were an added bonus. His follow through demonstrated that there are still service people who care and are proud to do a job well.
     I also believe that acknowledging a job well done reinforces the behavior. I hope that you will compensate him in some way for his interest in quality customer service. Should you wish any other information, please contact me. Sincerely, Patricia Wilson

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351. SHAME on Home Depot for removing the 10% discount for all Veterans year round. This just shows how much you really appreciate what all Veterans who Honorably served their country mean to the greedy Corporate bottom line. Thanks so much. At least Lowe’s still honors and appreciates Veterans and will be glad to get my business. So much for valuing what has been a loyal customer for several years.

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352. I CANNOT GET MY TORO MOWER SENT TO ME! Online Home Depot order #WA95986418. I have been talking, texting and emailing for 2 days. It was sent by Toro to Austin, TX using a courier (Dominion) and was supposed to go the a distributor but the distributor refused it because they don’t carry Toro equipment. It is stuck in Austin, tx.

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353. Hello-
     I have a Home Depot account – I haven’t used it in some time- over a year-recently I was charged and then billed for multiple times for late payment fees because I didn’t know that there was a charge- I have tried and tried and tried to reach a human being- I have spent over 2 hours on the phone- one of your own employees in “ customer care” what a misnomer- that Evan if she tried from within your system to reach a human being, she would not be able to- and due to the fact that for a less than $100 charge my and late fees – my credit score dropped significantly, I finally just paid the amount due- your phone system allows for NO options except payment on the erroneous charges- how do I cancel my account- those happy advertising ads on TV do not reflect the actual reality that individual customer service is not available
     Please please help
     clblxxxxx @gmail.com

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354. I am writing to you to let you know how unhappy, upset and extremely frustrated, not to mention extremely dissatisfied with Home Depots service/delivery service with my appliance purchase on June 14th 2021.

     I am a customer and should be treated like one. What I have received is nothing close to it….

     This is my first purchase and will be my very last purchase with Home Depot. I am having to constantly call to make sure there is communication, make sure that what is supposed to happen, happens. For every delivery scheduled, I have called the evening before to confirm and told, yes every time.
     I have been —–(Crossing my T’s and Dotting my I’s every single delivery) and for it to not show up on 3 separate occasions, being lied to about the situations as they occur and giving me false information is not ok, and there just isn’t an acceptable excuse at this point!

     There is absolutely no good reason why my order for a Refrigerator that is in stock currently, and was instock when I ordered it on June 14th 2021 has been such a problem getting to me on time and without being damaged.

     I am so upset that Home Depot/ Contracted Company – Temco Logistics, can’t get their x together.

     I have had enough and there is no good reason or excuse for why my order has still NOT been resolved and a replacement sent.

     Order# WA95784743
     REF# H6647-281563
     DET TICKET #502475

     6/14 Order Date: June 14th (in stock)

     6/20 Original Delivery Date: June 20th – Didn’t make it on the truck for delivery.

     6/27 Re-Scheduled Delivery Date: June 27th – Refrigerator showed up and was damaged and I called in and reported it right away.

     7/2 Delivery for Replacement July 2nd – I was called the day of delivery in the morning and tol that there was a glitch in the system and it didn’t make it on the truck, when in fact I called home depot rep and asked them to confirm with the delivery dept the afternoon before. They stated it was on the truck. Also got an automated call with window delivery time. They stated they apologized and due to the holiday they wouldn’t be delivering until Thursday July 8th as that was the next available appt.

     7/8 Re Scheduled Delivery Date for Replacement – July 8th – No call, no show. I received an email on July 7th around 4pm stating it was scheduled for delivery July 8th. Received a recorded message stating my window time frame is between 1pm and 5pm. No one called, no one showed up.

     I have spoken to several people over this month of problems. It will be a month in a few days from the time I placed the order.

     I have spoken to the Resolutions Dept at least 4 times now.

     Resolutions Department Employees

     Brent – June 21st
     Destiny – June 27th
     Gerry (Female) – July 3rd
     Jonelle Mallard – July 6th
     Connie – July 8th

     Delivery Service Employee
     (Breanna) – July 8th

     I was told that these people would be sure to follow up with me and not once has anyone made one attempt to reach out by phone or email to contact me or get back to me with any updates or resolutions.

     On June 20th I was transferred to the delivery service and told by Alejandro that there was nothing he could do, was very rude. I asked for a last name and he refused to give it to me. I asked to speak with his supervisor or manager and he refused saying he couldn’t get me over to anyone because they were gone for the day and hung up.

     Is this the type of company you partner with? This is not ok.
     3 TIMES NOW HAVE BEEN GIVEN DELIVERY DATE AND DOESN’T SHOW UP

     I have personally been so inconvenienced by this in so many ways.
     My apartment is turned upside down for days as these have to be moved out of the way for the delivery, missed work, spent so much money in fast food, not being able to stock my fridge knowing it would be picked up.

     I have left work or stayed home on 2 of the 3 days to be home during the 4 hour window time frame that was given to me. 3 TIMES now.

     I have not been able to buy groceries to stock the fridge as it is not going to stay and a replacement one is what we are waiting on. We have been eating out and that has become so costly I have nearly spent for 2 people in my house $600 + to eat 2 meals a day, 3 times a week for the last 3 1/2 weeks.

     I expect a phone call from someone, who actually can help get this resolved. Not a person that says they will follow up and never does.

     I am beyond upset/frustrated and can’t grasp why this gross negligence is continuing to happen and why I must deal with this for a whole month on an item that is in stock and deal with people who say they will do something and no follow through and a delivery company that is rude and runs a donkey and pony show.

     Thank you for your time!

     Several issues need to be addressed…

     I expect a phone call back!

     Sincerely,

     Alicia Solis
     xxxx W Vancouver Dr. Apt 1
     Anaheim CA 92804
     Email: flygirxxxxx @gmail.com
     714-398-2lxxxx Leave message with return number if you get voicemail please.

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355. Started a kitchen counter top project March 29th Now it’s July 8th and its still not done. Need to talk to CEO Chairman Craig Menear

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356. I took an online survey and was ripped off. I need $95.69 paid to me.

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357. I purchased a washing machine and dryer that was suppose to be delivered today when I didn’t hear from them I called to check on the status. I was told that thr order will be delayed until July 27th nobody called to inform me of this so I gave my washing machine and dryer away..I am not well and this is causing a hardship for me. I grew up using Home depot but after this I guess I will be using Lowes or ordering online…

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358. I purchased a Samsung washer and an extended warranty for that washer. Now that the tech has deemed the washer unrepairable the extended warranty company will not replace the washer. I need assistance asap.

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359. Order #WD73368535
     I purchased a washer and dryer online on May 24th. I was given a delivery date of June 4th, I sold my other appliances on June 3rd and received a call on the morning of the 4th saying they were 30 minutes away. My appliances never showed, we never received a call. I have been calling for over a month now and still I do not have my washer and dryer. I have been given other delivery dates to which no call/no shows happened again. I am now paying on them through my HD CC and I do not even get the courtesy of a return phone call when I have been promised a call. I got off the phone with the HD appliance number and was told that “we will try and get you a resolution”. I cannot speak to anyone who is willing to help!!! I only want my appliances that were purchased.

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360. I’m. Furious my name is e Patti. Balint At 4420. Hunters circle east canton Michigan 48188. My telephone. Number is 734 819xxxx. I ordered in the store. Ford rd canton mi a Samsung washer waited waited finally today I took day off to wait for a delivery that was for 8-12. The delivery truck said they can’t find address I told them my address is 4420 hunter circle east canton mi. They said Home Depot gave. Wrong address. We can’t deliver it to you. I said I have the receipt. They said no. We can’t deliver to you it has the wrong address on bill. They refused they said they have to drive it back to Ohio. This is terrible customer service

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361. I ordered a interior door and was told that it would take three weeks for e to get the door. Four weeks in I checked back with home depot to find out the status of the door and was given a vindors number who was located in PA. I was told by this vindor that the door would be shipped out on June 30th. When I did to get the door I contacted the store again concerning the order and was told that the door had been delayed again and that the door would come in on the 12th of July. When I asked for a refund I was told that I could not get one on the door because it was an special order. This situation has held up a project and has cost me time and additional money. I am reaching out at this point to see what can be done concerning this matter or am stuck with a door as result.

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362. My name is Joseph caiazzo I’m a contractor trying to find out who I can speak to about cleaning the parking lots at night Home Depots in New Jersey

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363. This is a complaint, bad delivery customer service and lies issues among Home Depot employees at my local HD location here in Vallejo, CA. purchase multiple appliances 5 to be exact on 06/21/21. I was given multiple increment delivery dates. To date, only one was delivered. On 6/26/21, washer and dryer order H0633-209956 was scheduled to be delivered. Nothing was delivered and neither I received a call from agent delivery. My contractor who was working on the house renovation waited all day for this delivery. So, I called the 877-946-9843 delivery assistance. And they told me nobody was home. So that was a lie. We are one phone call away. So delivery was re-scheduled for 7/6/21 along with gas range order H0633-209959. None was delivered today. Out of my frustrations, I called several times today. I asked to talked to a store manager ph 707-553-9600 but to no avail. Rather a lady said, that its showing in their computer of the delivery today 7/6/21 between 3pm-7 pm. None was delivered. I called that 877 number again. I talked someone in the office, she got my name and my cp 707-246-xxxx associated with my order. She said, it did not get to the delivery truck. and I should call again in the morning. Another frustrated response. I called the HD delivery truck agent given me 707-361-3213 and she doesnt have a clue what happened. This is totally unsatisfactory delivery of customer service and poor communications in the HD company. I ve been a long time card member and I spent lots of money purchasing a lot of stuff at Home Depot. I am a disabled veteran. All I want is fair, on time delivery, no lies, and right customer service and from your company. Please disseminate to all concern. Thank you.

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364. Good Morning, I purchased a refrigerator with an protection plan from Home Depot. The entire unit stopped working. It was reported that a services call is necessary. It is the third time that this refrigerator has needed repair services. During the current heat wave I have had to replace medication that had to be kept cold for quality of life medical condition of family member, I had to throw away groceries that had mold from heat, I had to order take out daily to feed my family. Each time I called Home Depot to report problem a representatives transfer my call to various departments, and each call has been over 30 minutes long. I request that a management team review my request for a working refrigerator and also contact me so that i can have a unit that work to store family-medication, groceries, and at least be able to give my elderly parent cold water. I am a retire member of services from the NYPD and I cannot kept buying new medication or groceries on a limited income. Please HELP. Denise Rodgers (646) 314-xxxx or on Account contact number (646)320-xxxx Michael Rodgers.

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365. No delivery after 3 attempts. 1st was damaged dryer. 2nd time no helper and parts for install. 3rd time was a no show and no call.

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366. I would like to speak with the CEO of Home Depot

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367. HomeDepot – promoting division among employees. How so? Employees who receive the trial vaccination for covid-19 do not need to wear a mask (when this is not an approved vaccination nor any long term testing) yet those employees who are not willing to submit to the vaccination must wear a mask. Now consider the CDC has stated that medical masks can’t protect against smoke particles because the particles are too small and consider the fact that a virus particle is significantly smaller than a smoke particle. then apply common sense. Customers, in the state of FL can enter HomeDepot without needing to wear a mask. They have a choice – they can or can’t – they call that free will to make your own decisions. Employees who work for HomeDepot apparently don’t have those same freedoms as shoppers. It is a clear case of discriminating and division. They “pretend” it is about safe business, yet consider, why is it other infectious diseases that have vaccinations are not required for one to show they have been vaccinated against, whether it is chicken pox, measles, meningitis, seasonal flu etc. This isn’t a matter of if one is for or against wearing a mask as their personal decision, or if one is for or against getting a trial unknown vaccination. It is a matter of having free choices not division – not selective discrimination of this virus requires a trial vaccination but other infectious diseases do not. It is all just astonishing to me. do your research people – beyond main stream media but really ask questions. What did they say about lead paint decades ago? Nothing? What did they say about asbestos decades ago? Nothing? What did they say about some vaccinations that have oodles of vaccine injury cases that the government has to pay because vaccine manufacturers are except from liability. You have free choice if you want to undergo and risk a trial vaccination but at HomeDepot they elect to divide and make it about two groups on display, when customers can make their own choice employees don’t have that same freedom of choice – they either wear a mask or get a vaccination. What kind of free choice is that?!

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368. I am letting you know how unhappy I am with Home Depot. I placed an order on Saturday June 26th for Wednesday pickup and I found out that it was not completed even on Thursday

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369. I have not received my remaining order book my order is WA95322972

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370. We purchased a new sliding door from Home Depot in Texarkana. Two of the rollers are missing from the door. We called and talked to the store manager she said we would have to pull the door back out and exchange it. We ask if she could just get two rollers off another door she said no and started getting short with us. She said bring the door back there was nothing else she could do. She said the rollers do not come off the door. We looked up Ply Gym web site. And you can get parts for the door. NOT HAPPY WITH HOME DEPOT. Problem could have been easily taken care of if manager new what she was talking about and cared about customer service.

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371. I want to complain about the kitchen department staff. I’m a local pro. I got a small kitchen from that store. I needed an additional special order cabinet. I wrote numerous emails and called the department phone equal times with NO response. I just spoke to the store manager and got no satisfaction. My normal store is Boca. I’ll never go to Coconut Creek again if possible

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372. We went to Home Depot to get some stuff and my being a 21 years disable vet wanted to get a flag we could not find them and wounded why the front was not all dressed up like it use to be! for the 4th July. So we asked where are the flags? They told us and they where all the way to the back of the store Hidden in a corner and there wasn’t hardly any!
     What happen please tell me you guys are not turning! Because these is not American and you are showing disrespect for the military! and also showing you are not American!

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373. I rented a tiller from your cherry ave store in salem Oregon yesterday it had some times fall off during use and I spent 2hours fixing it as I live in a different city and didn’t have time to take it back and get another one. I was taken back by the employees attitude when I told him I fixed in order to continue working! There was no thank you, no offer of a discount or nothing just an attitude! I really don’t feel he was very professional in fact rude!

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374. I have shopped at a number of Home Depot stores from California to Montana. There is one common problem that needs to be addressed. Lumber and flat carts are being used so much by store personnel for storing product that few if any are available for customer use. It is very discouraging to spend 30 minutes or so looking for an empty cart. More than once I have gone to Lowe’s out of such frustration.

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375. Paid over $2,000 for new Maytag Washer/Dryer May 10, 2021..finally delivered Washing Machine on
     7-1-2021… projected delivery date for dryer moved 7-15-2021!!!
     How much are we going to get reimbursed for the inconvenience!! Hopefully lots more than the $50 offered by local Management 🤔

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376. Hello there
     I have been calling the Home Depot of South Bay of Boston several times and for so long to set up a pick time for my order # H2679-312267 And still I’m not able to talk to anyone. It’s so frustrating I hope you can do something about it.

     Thanks for your help.

     Sincerely, Octavio

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377. Why are Supervisers and Cashier having relationships at the South Bay locations 5 Allstate Rd, Boston,MA 02125, I thought that was against Conpany policy, and it is so disrespectful for other workers especially when customers are talking about it, I think management should start doing there jobs and fire them, instead of whisper behind close door about it and these people have there family at home this is so not acceptable the company should be setting better standards for it workers they come to do their jobs, not sleeping with there coworkers and breaking up families

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378. I just want you to know our Home Depot in Payson, AZ, opened their hearts and took care of us after we were evacuated from the Backbone wildfire near Strawberry, AZ. They brought out chairs, water and even cooked hot dogs for all the evacuees. They even let us use the restroom after hours. Way to go HD. You were heroes along with our firefighters!

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379. Home did a incomplete tile install and damaged to my home. Home Depot response was we are doing nothing.They destroyed furniture walls doors. I tried to talk to the district manger Kelli Tawney 941-830 xxxx or kelli_A_Txxxxxc @homedepot.com. I talk to there thid party Sedgwick and found out they sent a letter denying my claim. They said I should be thankful that she sent someone to try to clean up there mess.

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380. I had booked a carpet installation through Home Depot in Tucson. The job was executed by Western Flooring Company in Tucson who did a terrible job and even damaged the walls by dragging in large carpet rolls and scruffing off paint from a freshly painted wall. This only after the contractor showed up with insufficient materials to begin with. Already at the time of the installation things escalated and a manager was called on site to ensure that things were handled. We rented out the house and at the move out further things were discovered, e.g, a closet bracket not being installed correctly. It is painful dealing with the company to get things fixed and with respect to the paint damage they deny responsibility and insist it was reported to late and the damage done by the tenants.
     It would be great to discuss issues with Home Depot Management to ensure proper treatment as a customer. Furthermore I would NOT recommend using this contractor as the way they are treating customer is not acceptable.

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381. Hi, my brother purchased my grandfather a $25 gift card for Father’s Day, & had to go out of town & asked me to activate it. Well, when I went to scratch off the place in the back of the (paper/cardboard) card to get the card# & pin#, it got messed up at the very end of the place there with the pin & last few card #’s. How can we get this resolved so that my grandfather can use his gift card. We have the receipt, the store said they couldn’t do anything, we had to contact you guys online or via phone. . which neither contact info were found on the card. I called a week ago, & someone I talked to took down my information & was supposed to send it to the right place via e-mail, & said I should get an e-mail. We’ll I have yet to get an e-mail, not sure if the right department received my problem or not.

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382. Am I eligible for rehire?

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383. Hello I’m very dissatisfied with a order of a washer an dry we bought a month ago Afro my elderly mother and still have not received it .
     The past three time they attempted delivery the machines were damaged not it’s Takes weeks to receive any is unexceptionable.

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384. I’d like assistance with an online order and file complaint about a rude resolution employee

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385. I’ve been waiting over an hour and a hal for someone to unlock the cable alarm to the makita cordless tools with cables and alarms no one could help me and when the guy that was supposed to have the key said he didn’t know what I was talking about b15 minuets prior he told me to hold on he’ll be back I finally told him to forget it I also asked to speak with a manager and was told he was busy and couldn’t help me either very upset I needed an ocilating tool an a impact drill combo that was 399.00

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386. I ordered a powersmart self propelled lawnmower rear drive in April 2020. I was mowing the grass and it stopped pulling. I took it to the Home Depot store on Linwood Ave and was told they don’t work on those mowers. So I called the store on Lee Summit Rd in Indep. Mo. I was told to bring it in after I told him the brand and that I bought it on line. After 2 weeks they called me and said the belt slipped off but they aren’t allowed to work on that brand because it’s not on corporates list. I’d like to know why in the hell do you sale lawnmowers that your company doesn’t work on. I sent $267.00 on something from your business that I can’t get fixed that by the way is still under warranty. I have been a customer since your store opened here in my city. Well if you can’t fix the crap you sale I can not continue to shop in your stores or on line. I will become a customer of Lowe’s.

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387. Been waiting for our fridge for new house. Tried to deliver 6-7, we moved in 6-18. That delivery was cancelled by Home Depot (no reason) went into store cause delivery date was 7-6-moved to 6-25. Was called cause driver came late. Driver showed up same day with washer-dryer.said fridge damaged. No calls to me. Driver came today-no fridge, damaged he said. Called delivery no. No date was entered for new fridge. Now I have to wait until tomorrow to see when I can get it??? I need a fridge ASAP. Very upset

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388. IN WALTHAM,MA. THERE ARE 4 TO 8 PEOPLE IN THE BREAK ROOM WATCHING TV OR ON THE CELL PHONES. IN THE FRONT OF STORE THERE ARE 2-3 PEOPLE ON THE BENCH TALKING THE BREEZE AND RESPONDING TO THEIR PERSONAL PHONE CALLS ON THEIR CELL PHONES. CALLED TODAY ABOUT GETTING A AIR CODITIONER. CALLED SEVERAL TIMES JUST RINGS, RINGS, RINGS, RINGS, RINGS, RINGS, RINGS. I HAD BOTH MY LINES TO THE 2 # U LIST. BOTH RANG AT THE SAME TIME OVER, AND OVER, AND OVER.
     WHAT KIND OR PLACE ARE U RUNNING. WHAT ARE WE PAYING FOR?????????

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389. I have a schedule carpet installation. I wasnt notified of the time I can expect.installation. I called waited minutes for someone to answer the phone.. I was told I would recieve a call from scheduling dept. I expected more from a home depot representative company. Thank you for caring. Larry badstein…

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390. I purchased a hessaire Mc 92
     Cooler on 07/20/2020. On sale. Hessaire said take it. Back to home Depot. The one. I bought it from out of stock. I just want to exchange
     It. Please help

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391. You guys need to really work on your installation team. This is the 2nd time I’m having issue. Last year they couldn’t install washer on my perfectly prepared hookup. This time they forgot to remove shipping bolt from my front loading washer. This is unacceptable

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392. Our feather river door in 2020 after 4 years of being in started with warping issues..major stuff. We paid $2800.00 on sale..we waited until holidays over then turned in our claim the first week january 2021. We did not use the door all winter..This is our front door!! We had rags stuck to slow wyoming winter wind..we were told by email around middle febuary that someone would come look in march..june 3rd.they showed up did what they needed ! Today 25 days latter nothing..we have sent many emails to Hd asked for corperate to be involved..nothing!! January to this weekend will be 4th july..we spent a bundle with HD on remodle.
     Very very unhappy..IF anyone is interested at all the door claim is #4048 I am told!!

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393. I just left the the Eastern By Pass location in Montgomery, Al, and checked myself out while four “customer service” employees stood at the end of check out conversing with each other. Please send me their salary since I did all their work for them

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394. First, I’ll say that Home Depot is my preferred hardware store. Your selection of tools is fantastic. You carry tools from the very best manufacturers and often have great promotional deals that save the consumer money. I choose Home Depot over any other hardware store every time. Even the colors of the store are bright and cheerful promoting a state of well being when I enter the building. All that being said, today I’m horribly disappointed and quite angry. I purchased a combo kit of Rigid cordless tools(drill and impact driver) on March 22, 2021. Today they malfunction and die not work. I do not have a receipt. I return to the store I purchased them from with Hope’s of getting a store credit to put towards a Makita set of cordless tools but they can not help me. I have the box and everything that came with just no receipt. They can send them 9ff for repairs for $30 and it takes 8 weeks. Repairs? I’ve only had them for 3 months I dont want them repaired I want a better brand. Now I’m stuck with $200 worth of useless drills and a tarnished view of my favorite hardware store. I understand you have problems with merchandise being stolen and returned so your policy is designed to minimize your losses but this is not good for those of us who are disorganized and lose receipts but otherwise honest.

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395. Can’t wait to send your card back all cut up. Your customer service is nonexistent you don’t care about your customers. You want feedback but what for you don’t care. I have a Lowe’s across the street from you you would think you would take customer service serious.

     Reply

396. To Whom It May Concern . I Sharon Finch I am customer from home depot stories at the Elmont home depot zip code 11003 I have five item to return back at home depot at the elmont location , I am a home own and I live in the same location of Elmont of home depot ,I was at the home depot stories Sunday 6/27/21 and I was on the Return line and I was able to explain to customer service that I mis place my recipes and the customer service code each of my item and the total is just 42.80 dollars , I am very upset about this matter and I hope that someone will be able to help me concern my request ,and the customer service was not able to give me Credit toward my item at home depot location at Elmont NY 11003,I will like to know if I could get credit on all my return item ,if so please feel free to contract me I be look forward to speak with you ,you could contract me by Email or phone ,my Email sharonfixxxx @gmail.com phone number 347-358-xxxx if you call and if I miss your call please leave a message and I will get right back to you .I be look forward to get Credit on all my Five item thank you so much today 6/28/2021 time 830-AM

     Reply

397. My name is Pamela Driscoll- I bought an air conditioner on June 12th online & used my credit card – 2 days later I received a flyer for 10% off if you spend $299 or more – it cost like $329 so I called a Home Depot number & asked if they would honor it & they said no – I was disappointed because a lot of businesses will if it’s within a few weeks – my Order # is W867383084

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398. A Note To the CEO of Home Depot
     Craig Menear

     I am writing to bring to the attention of Home Depots Corporate Mgmt. of a recent visit my Father and I made to your Store at 7333 W. McDowell Rd. In Phoenix,As 85035.
     On Saturday 6/26/2021, I decided to go into your location to look at purchasing a new Refrigerator for my Father. I have been searching the Web for a few days now so I kind of could get an idea of the prices and sizes to fit his needs. He has recently become so disabled that he uses a motorized wheelchair to get around. He insisted on going to a few places to see what would work best for his current needs. We visited Curacoa and Loews and my final place to go was Home Depot. I have always relied on Home Depot when opening hundreds of stores across the United States.
     Anyway, We looked around for a while and he finally pointed to the Refrigerator he liked best. So, I went to find someone that could help me out. A gentleman by the name of Hernan came over to assist us. I told him I was interested in the LG Refrigerator on the end and what the price was because there was “no price listed on it…unlike all of the other refrigerators” and whether he had any more in stock. He quickly scanned the barcode on the item with his hand held Telzon machine and said it was $1,198. And that they were available for delivery. I confirmed the FREE DELIVERY as was posted on your website. He also informed me that they could haul away the old one for $25-$30. I was fine with that. I told him great, I wanted that one and let’s ring it up.
     Mind you, this conversation was being discussed all off of information he was getting off of his personal inventory device/Telzon machine. Pricing, in stock status, delivery pricing and availability. I also inquired about any sort of Military Discount or Senior Discount and I was told that wasn’t available. So, Hernan began inputting information into the Desk top computer and he stops, to inform me that the price he quoted me from his hand held device was Wrong and the correct price was $1,459 or $1,499. I know it was way different than the $1198 he quoted to my Father and I a few minutes prior. He explained that he could not give it to me for the $1,198 that he quoted me a few minutes ago. I was taken aback. My background is I have been a Retail District Manager my entire career and I could not understand why his hand held device didn’t have the same price in it as his departments Computer. He said, I don’t know why but here is the right price, I can’t give it to you for that other price. I said, “wait, what do you mean. You gave me information off of your Telzon device and now you are telling me it’s $300 more? How is that even possible? And furthermore, why should I be put out because he misinformed me. Keep in mind, he could have/should have told me right then that he would have to Scan it and then Confirm the price in the Desktop if this is a common occurrence.
     From my experience, those hand held devices are supposed to “accurately reflect” Everything that the desk top has listed. Inventory levels at numerous locations, pricing, discontinued product etc. If the prices differ, that’s on Store Management to keep the scanners updated with “Current” accurate pricing!
     So, I asked to speak to the Store Manager because I did not feel this was fair.
     After he called for the Manager, I watched Hernan go and scan other items and verify the prices and he said that they were all matching the Desktop prices. It was “weird” that the Refrigerator “I” was looking to buy didn’t match. At that point, I offered up a comment of well, I guess maybe that’s why there was no price on it. Jokingly! In reality, if they had gone into the Desktop to print the sign it
     might have had the higher price? I don’t know.
     Anyhow, when the Store Manager “Abigayl” shows up, Hernan had already filled her in on this predicament. I could not understand why she absolutely refused to understand my position. I ask as “The Customer”. I was misinformed by your employee the price, and then told that I should not be trying to expect them to go off of the store employees price in his Telzon machine…that he gave me!
     I asked Abigayl ? for the DM phone number and the Corporate Office #.
     To which she told me it was on your website. I asked her nicely to please put it in writing.

     This is a huge disappointment to me. I picked those other 2 locations to visit prior to visiting your Store because I have never had an issue in the 35 years I’ve been shopping at your numerous stores across the country. I could always find consistent customer service and fair pricing.
     Btw…even after this interaction, I still spent $35 in your store. And I was paying close attention to the Store Security Person they must have called to make sure I didn’t take anything. Followed my Father and I up to the registers. Unbelievable!! Seriously!
     I even scanned my own purchase.

     Today, was a major let down.
     Please forward this up to Craig Menear.
     I’m sure he would like to know of his Companies’
     Customer Retention policies.
     Loews is right across the street from here.
     Give me a reason to Ever shop in your stores again.
     If I don’t hear back in a couple days…. I will purchase elsewhere. My money is good in other retailers.

     Thank you for your time!
     Steven J Parks II
     602-705-xxxx cell
     623-849-xxxx home
     xxxx W. Weldon Ave.
     Phx.,As 85033

     Reply

399. I just bought the EVERBILT 3″ FLAT CORNER BRACES. The braces are good but the screws that come with them are a JOKE!!!!! Even with a pilot hole they strip out. What’s worse is they don’t stay on a phillips head screw driver. Not SAE anyway. The bottom of the screw head is to shallow to accept a #2 phillips screw driver tip. What a JOKE! NOW I have t go buy different screws. YOUR QC guy must have been sleeping when these were made. Just another way HD is cutting corners to save a few cents. Maybe will quite stopping by Home Depot, even if it is closer then LOWEs

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400. I was treated very rudely by your employee today. His name is Thomas and he works at the Pineville, NC location. He was rude and condescending and extremely offensive in the manner he spoke down to me. Shame on you for hiring and allowing such to be reps of Home Depot. And certain I will never hear from you or at best with a cursory response from the reviews I have read. Shame on you.

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401. I have a friend in Delaware that has been dealing with your extended warranty on a refrigrator since March and the issue still hasnt been resolved.Theywere supposed to come yesterday with the part needed but she got an email saying it would be July 14th. Her name is Diane Smith. I live in Texas but I used to buy a lot from Home Depot but after hearing this i’ll never buy an appliance and I’ll never reccomend anyone to buy an appliance from HD. Jim Maxey

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402. I want to know about the military discount that was not afforded to the gentleman in Spokane Vally, WA? Store number 4714. Ever since I watched the video I have not stepped a foot in Home Depot. Was this a corporate decision or was this the manager’s decision? If it was a corporate decision then I will never be a Home Depot customer again. If it was a manager’s decision, was it addressed an if so how? Was the manager talked to was he removed from his position? This will determine along with family and friends if we will ever be back. Lowe’s Home Improvement is just as convenient and provides parking for Purple Heart military and regular military veterans. It’s your choice to correct this issue by removing this guy from being a manager or removing customers from shopping your stores. We can end this video with an update or it can continue to cost you customers. You may think only a few but asked Nike how that few can become hundreds of thousands.

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403. I placed an order No. HO806-107706 on 5-19-21 for a Refrigerator, installation, delivery for a total of $$2,441.73 with a delivery date of Friday June 25, 2021. No refrigerators in stock and all had to be special ordered and No problem with that. Refrigerator going into New House Build and move in day 6-27-21. Delivery services called 6-24-21 and confirmed delivery date with time between 12:30PM – 4:30PM and call 30 minutes prior to delivery. Made arraignments for someone to be at house between those hours, took off work and No one ever called prior to delivery. Tracked delivery and it seemed all fine. No call and went to Home Depot where refrigerator purchased and they contacted delivery services and according to them Delivery person would not respond to repeated attempts on trying to contact. Store advised that give them a little while longer as delivery still out. Waited until 6:30PM, more than 2 hours after Delivery time and called Delivery Services back and spoke to someone who advised that they could not get in touch with delivery person. Refrigerator not delivered and even waited until 8PM. Delivery service had to re-schedule delivery until July 1, 2021 and thus process of taking off work and having someone at house starts again and needless to say moved into house and living without refrigerator not an easy task. I hope delivery is made July 1st. I do not know exactly how your service works and I do understand sometimes that there are unforeseen circumstances but I cannot understand Delivery Person not contacting someone to let them know of delay and then not responding to numerous attempts for Company to contact them and this to me would be unacceptable. Also to add insult on top of NOT having Refrigerator delivered my Bill sure did make it on time one day before delivery and then as you look at Home Depot’s ad’s the refrigerator is now a $100.00 lower in price and advised at time that the price was as low as it was going to be throughout the summer. I have been a loyal supporter of Home Depot for quite a number of years and with refrigerator have purchased quite a bit from Home Depot but may have to reconsider future purchases. Just to also let you know that the In Store person and the person I spoke to on phone about delivery were most helpful but not being able to speak to delivery person there was not a whole lot tat they could do. I am quite honestly very disappointed in Home Depot right now and will be awaiting a reply to see what steps you may make to solve this problem as I do not believe my experience is an isolated one. Awaiting a Reply!

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404. Please have someone call me regarding our recent purchases. (313-468-7lxxxx. Very disappointed with Home Depo.

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405. I received 2 gift cards from Home Depot through “online rewards” One for $100 and 1 for $50. I went down to my local store where they scanned them and they told me they were worthless. Why are you sending me 0 balance gift cards? I tried calling your customer service lines. Your IVR is a joke. When I finally got through to a real person she couldn’t help so she transferred me back to the IVR. I finally Got back in touch with another rep and she transferred me to another rep who transferred me to another rep who did the same . It looks like you have 3 problems, 1 You appear to be running a phony gift card “bait and switch” operation designed to get me into the store. If true this is a crime. If not true then it’s a terrible way to treat your customers. 2 Your IVR doesn’t give options that work. Also a bad way to treat your customers. 3 Your customer service reps seem to only know one solution to hard problems is to transfer to another clueless rep or into the bottomless pit of your IVR.

     Reply

406. agoNEW

     I love this location close to home . Today I picked up two plants that were outside by the vegetables . There was a sign there that said 50% off . There were 10 pots behind the sign . I picked up two . There
     was a older heavy set lady with red hair and glasses who was the cashier . When I asked her to check the price to see if they were 50 off . She scanned them and said N0 !!!! I said there is a sign ? She threw her arms up and continued shouting ! Running to
     the back of the garden area . I left my cart and came out through the other end of the store . As I was driving by I saw her shouting and picking up the plants and slamming them in another area !!! I called the store and the manager hung up on me ! This occurred
     today between 2 to 3 pm . Friday June 25th. I felt humiliated and appalled. I should have to pay and get yelled at .

     Ranson West Virginia store .25438

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407. I have tried to reach all of the metro pcs offices in the lehigh valley pa today. The nortampton county store is closed and noone at the other stores will answer the phone. I purchased a new phone two months ago and it died on me today. Hoe do I get help from youjr company??

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408. There is an employee who works at the Akron Ohio Home Depot store who has been taking pictures of himself. I find this unprofessional that an employee would do something like this. I have pictures of him with his shirt on and also in the bathroom of Home Depot. This is inappropriate and I think something needs to be done

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409. Why is it so hard to get a repairman out to fix an appliance,something that should be so simple but just about impossibledo not mind taking our money but not worth a flip when we need your help to get a repairman

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410. I had received a couple of suspicious emails that said they were from HD I called the HD credit card fraud department who said they would note it It seemed odd as it sounded like the rep was driving in a car He said he noted it in my acct. I called the credit card service dept. shortly after who said there was no notation of fraud concerns. This left me uneasy & indicated I may need to close the account the rep was quick to agree Again not comforting Has there been security breaches on the credit card accounts we have not been made aware of? Being a long time customer of HD the service received today was disappointing

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411. I BOIGHT LAWN MOWER G HPME DEPOALL I ESMY TO DP OD BUY more expensive lawn mower

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412. To whom you may concern,
     I am writing this email to complain about the service of home depot. I am a loyal customer of home depot for more than ten years. The current situation has destroyed all my good memory for home depot.
     I have ordered the floor on May 4. The order number is H1961-229293.  During the quotation, they help us measure the dimension, and they approved the order. I was informed that the installation was delayed on June 23 and 24, because the contractor G.S Floor Designs’ schedule is so tight, and the only available spot on June 23 and 24. We are so patient to wait until June 23. However, the contractor was stopped by our condo, and they didn’t start work on the floor installation. They said the humility level isn’t lower than 20%, and they can not install the floor because they do not want to afford the duty, and they have suddenly gone away. I am so upset and angry to get this feedback. 1. no one informed us of the humility level during our purchase order. 2. Their inspection should be done before installation. 3. the contractor wants to escape their duty during the installation. We can not wait for another two months. We have lost 5000.00 during the two months waiting. We can not undergo another 5000.00 loss due to their unprofessional. They even do not apologize to me. I have a terrible impression of home depot during this issue. I hope that someone can seriously take care of my case. This is really break my trust with homedepot.

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413. I would like to report my parents situation. My mother purchased deep freezer that was delivered damaged. We have called several times and text and no recent response. My parents are both in their late 70’s and don’t have time for games. We need this freezer picked up and the order canceled. We have tried to be patient and understanding but, this is ridiculous. Also, the box was torn up by the delivery company that’s is why UPS didn’t take it.

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414. I just E-d my request for refund$ for the fiasco 3 Eco $mart tankless water heaters, & 3 guys I paid $3,000. NOT to get me hot water. But I forgot. Home Depot also screwed up the delivery of my washer & dryer I bought April 9th. It arrived May 26th, & was taken back; because they couldn’t remove my door. It was returned the 2th of June. But I paid extra for all the parts, & installation. I got no parts. I got no installation. I still can’t do laundry; even though I bought a washer & dryer 2 months ago.

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415. I began a sevice call a 11:23 am june 23 spoke to fransisco ref to samsung refrigerator still leakng water will be 3 time same problem he transferred me to majo appliance at 11:30 refusing to gv me corp complant number on hold then cut off called back 11:40 spoke to Dave couldnot help trasferred 12 :10 to Assurance ceter got Amy who proceeded to cut me off when requesting supervisor called back got mikey referred toTamara who gave me a date june 29 8 am to 12…at one point was also transfered to a prayer line then someone from 201673xxxx called left msg for me to call was on hold from 230 pm to 325 pm ,call home depot back got victor at corp number 325 pm on hold till 350 asked to speak to supervisor sent me back into loop with no help

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416. Hi, don’t know if this is the right department or not. Just letting you know that your website is really messed up. I work at a school district in NJ. We have done a lot of online ordering with you. But lately your website is only allowing us to look at a couple of things from different catagories and then cuts the page off. Then if you find what you are looking for and try to bring it up it flashes on the screen and the page goes blank. Hopefully this gets resolved or we cannot continue to buy from you anymore Thanx. Frankford school district.

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417. Home Depot’s ‘Plant it Again’ program of accepting empty plant/garden containers for recycling doesn’t exist. It’s very disappointing that HD advertises green/sustainable policies that it doesn’t actually have.

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418. This is the third time I’ve placed an order with homedepot.com and not having my order delivered. Two weeks ago they delivered my order to a home in another state. This time I’ve been waiting 9 days for a order that said would be delivered on the 19th. Its the 23rd and I still don’t have my order! This is absolutely ridiculous.

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419. Horrible service in Everett went to strore to talk to manager store associate tried calling none available at 2:00 pm called when I got home on hold for 20 minutes and still no answer. My special order left distribution on the 15th and no by can find it or wants to help

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420. home depot store at gaithersburg, md (#2550) is a joke. you need to hire new manager that really cares whats going. My costumer and I placfe a will call order on 6/18/2021 at 2:05pm for pick up on 5/22/2021. Order not ready. Get two jokers laughing and one promissed to have ready in 10min I looked and said your are kiding right??? is a big order. The other said come tomorrow will have ready…Im like F$#@$$#…is not the first time this happens. Today Im calling store 5/23/2021 7:45am, phone rings for 45 minutes and no one answers, You serious??? this types of joker you got working cost me a days work, Im surfe if that were to happen to you, you will raise hell. When Im there at store I see costumer service in a groupt talking and not helping your costumer. They have one problem you get 3 to 5 of your guys in one compuetr to solve one problem. Pros desk should not even exist. They have no idea when you try to place order and /or is not in store is special order ” I just saw 30 booxes available….Home depot should not exist at all. Sorry to tell you but people in your stores have terrible costumer service. Why do I fell they are doing me a favor when Im there???? I’m a costumer contractor that is bringing you lots of costumers and income for you to stay open…..TRAIN YOUR PEOPLE FOR BETTER WAYS OR JUST CLOSE…..EVERYDAY IS SOMETHING WRONG TIRED

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421. ———- Forwarded message ———-
     To whom it may concern:

     I am very dissatisfied with the quality of the high impact noise reduction windows installed in my home and believe that I was misled by the sales agent and by HomDepot.

     Re: Customer Complaint – Job#11044610

     Reply

422. Service Request ID 1630192604 On June 13, 2021, I, Ramona I Madera, contacted Home Depot Warranty Protection Department in regards to a FRIGIDAIRE RANGE purchased in November of 2017. The home depot representative gathered the necessary information and informed me that an email would be sent to my email address (rimoxxxxx @gmail.com) with further instructions to schedule an appointment.

     On June 14, 2021, I received an email from myclaimsxxxx @asurion.com. I followed the instructions, and I was informed that someone would contact me by phone to schedule the appointment within 3 to 4 days. It is June 22, 2021, and I have not been contacted either by email or phone by Home Depot. Is it necessary to get the better business bureau or other government consumer agencies involved in this matter? I also tried contacting the warranty protection dept on June 22, 2021, but the offices were closed. Please contact me at 56281xxxxx and leave a message.

     Reply

423. I was racially profile,when purchasing a lawnmower.The associate was told to follow me,to see if I would steal the item.I had my 7 year daughter with me and was totally Shamed.I want the associates fired!

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424. I have been waiting for a refund for about a month now. No-one has been able to assist me and keep giving me the run around, PLEASE HELP…I NEED MY MIBEY BACK 5O PURCHASE A STOVE.

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425. I HAVE ATTEMPTED TO TALK TO OVER 8 DIFFERENT PEOPLE WITHIN YOUR ORGANIZATION REGARDING MY COMPLIANT PLEASE RETURN MY CALL AT 614-507-xxxx

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426. I ordered kitchen cabinets on January 30th 3 months later I was contacted and asked if I received them I told them not yet was contacted again only to be told they had not been ordered and if I still wanted them I said yes seeing they were paid for.It is now June and still no cabinets. I have tried contacting the Hooksett NH store twice but have received no response. I’m hoping you’ll be able to resolve this issue for me. Thank you

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427. I hold a NC drivers license with ‘VETERAN’ imprinted on it.
     Why is this NOT a valid Veterans ID with Home Depot???

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428. I’ve call your store on truxel here in Sacramento and my first call I wasn’t told nothing, not even to hold on, I was just transferred to someone else where I heard talking in the background and walking but no one acknowledged me ever being on the phone. Then the phone hung up and I had to call back. This time I was told to hold on and I would be transferred to the right department then the phone rung and someone picked it up laughing and hung up transferring me again without saying anything to me. So now the phone ringing again and this time it stop ring with no music or nothing in the background just silence and held that call far to long, so I hung up and now I’m here filing a complaint for the games that’s being played at my expense. This is rude and very very disrespectful. Is this a common practice at that store because it was very poor customer service. I got nothing done or accomplished in those calls, but I did get treated like a joke. You seem to need better customer service training at that store ASAP! I need to be assisted properly so I can get the product I need if you have it. I DONT need to be played with because this is business and not a game.

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429. Hello,
     We bought a washer machine at almost 1,000 dollars, we paid over 100 in warrantee. since they delivered and installed it it didn’t work, the store did not want to take it back and they told us to call Whirlpool, after 2 visits from the technicians, they decided to order part for it, this is a NEW WASHER!!! its been only 4 months from the date of purchase, it is ridiculous that Home depot doesn’t want to be accountable and they just keep pushing us away, I belong to an Organization that handles over 3,000 houses in the US and we are loyal to home depot but this is getting ridiculous, we purchase from you all appliances, grills, supplies and basically everything for the houses. PLEAASE HELP I need somebody from corporate that can do something for us.

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430. On May 22, 2021 a washer and dryer was delivered to my home from home Depot. It was connected in properly. It was a slow leak so it was hard to detect. When we finally smelled it a month had past. On Sunday Fathers day we called 911 the fireman said the dryer was hooked up wrong and he turned the gas off to the dryer and he said whoever hooked it up did it wrong and to call them to fix it . I have been getting the run around about the fact that me and my family has been breathing in carbon monoxide slowly for a month. Companies have gone out of business for less. I need to speak with a Boss, preferably Craig Menear Chairman and CEO

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431. Good afternoon.
     I was in Houston on a work trip on the 17th of june and stopped by your store in Tomball. I bought among other things a Ryobi circle saw. A Ryobi ONE BL 7 1/4. i live and work in Dubai UAE, and opened the box with the saw after I returned to Dubai yesterday. Just to find that the box did not contain what I thought it should. The saw in the box was not just a wrong one, ( a 5,5 inch ) but it was a well used one. It had saw dust on it and a broken screw. And many scrapes and dents. This is very disappointing. Also makes my time spent a waste. Since I live overseas It is impossible for me to return it. I would like to have a contact email address, so I can send pictures of its condition and the reciept, to prove my claim.
     Please reply to me with a way we can procede and solve this mistake on your part.
     Regards
     Ole Rist

     Reply

432. I have found that many of your employees are either non existent to offer customer help or state that ” that’s not my department. Those employees that you do find have little or no knowledge. I am a U.S. Army Veteran and find these repeated practices unacceptable. If you have any solutions to this problem, please do not hesitate to contact me.

     Respectfully

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433. I purchased a dining table online that was about $400 for my new apartment that I wasn’t going to move in until a week later. When my order was ready for pick-up I went and got it and left it in the house unopened until my move-in date, week later. When I finally moved in I opened the dining table box and realized there was a big dent on the surface of the dining table. I called the home depot I picked up my order from, Maplewood Minnesota, about the situation they said I could box everything back up and get it returned/exchanged for a new one. I brought the dining table back and the customer service employee at the time said I could only get store credit because its been 24 hours since I picked up the item, a week prior to returning. I said ok thats fine ( thinking I could just repurchase the item with the store credit, NOT KNOWING YOU COULNDN’T USE STORE CREDIT AT HOME DEPOT’S WEBSITE!!!!!! ). When I found out I couldn’t use store credit online, I called other home depot in the area about their advice on what I could do, they stated if it was an online item I shouldn’t have gotten store credit in the first place for obvious reasons like not being able to use it to repurchase my dining table ONLINE. Other home depots said I could’ve gotten E-credit as well which would’ve let me use it online as well as notifying me that theres a third-party website managers could use to USE store credit to order my product. I called the home depot in Maplewood back and the managers had no clue about the website and couldn’t assist me with my issue and told me to call customer service instead since they would have more resources. I said i’ll give the manager (whom I was talking to about the situation) a call back if I have more questions. Called customer service and they couldn’t help me either, all they could do was file a complaint which I really didn’t care for because ALL I REALLY WANT IS MY DINING TABLE OR MY MONEY BACK. Couldn’t help with getting my dining table or my money back, so now all I have is $400 worth of store credit that is LINKED to my ID, so even if I wanted to give it to someone, a friend or family member, they wouldn’t even be able to use it unless I was with them. I am really upset and frustrated with this whole situation and the incompetency of the workers employed by HOME DEPOT and the return/exchange policies. I would really love to continue shopping at home depot because it is convenient to my location but with this situation, it is making it really hard to support home depot. DON’T EVER ACCEPT STORE CREDIT FROM HOME DEPOT IF YOUR ITEM IS EXCLUSIVELY ONLY ONLINE!!!!!

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434. As a long time customer I am disappointed at some of your advertising devices particularly on some tools. For example I saw a Dewalt random orbital sander kit recently for $99 w/charger and battery. However as expected it was not available to purchase in store or online – ???? However the same thing with 2 batteries was available for @ $150 more (for one extra battery-wow). I have also seen ads for a tool w/charger and battery “special purchase” that cost more than buying the same items separately. Also the price of Dewalt batteries is totally insane. However the main message is “special purchase” deals (Dewalt and others) are too often not available to buy until the price goes up, and prices of similar items in different listings varies wildly.

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435. I am a Veteran of the Ohio Air National Guard. The US Air Force. I have a DD214 discharging me from that service at the completion of my enlistment. I took the same Oath of Enlistment as every other member of the US Armed Services, but I am denied a discount for my service with YOUR company because I do not have a VA Health Card. Please explain why that is? My service is just as valuable as any other, but not according to your requirements. That is the reason I do ALL my business with Lowes and will continue till you offer discounts to members of the National Guard.

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436. I purchased an item and paid for delivery. The item was damaged not buy the driver and Home Depot in Kitty Hawk North Carolina really didn’t want to do anything about it. The product was returned to the store. Christine said that she was a store manager and was rude. Not only was this an expensive item but I also canceled out other items that I purchased. The amount returned was close to 2000.00. Guess you don’t care about losing customers. I will not return to your store with this kind of care that customers receive. I went to Lowe’s and purchased the items there. Delivery the next day. Not having to wait 1 to 2 weeks.

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437. this is the order number

     Order Number
     WD74261553

     Reply

438. I am SO frustrated with your company. I purchased a washing machine from HD over a week ago. It’s been here a week. They could not install it because they could not get the old hoses off. had to call back twice when they promised me it would be taken care of. The plumber FINALLY came today 1week after delivery. I call back in this afternoon and tell CS to hook it up or pick it up. I’m done with this sale and your company. I will NEVER set foot in another HD AGAIN!

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439. Trying to get donations

     Reply

440. On thursday june 17 at approximately 6:45 pm I was attempting to return 300 lbs of sakrete, 1. 4 by 8 sheet of forming material. After the material had been inspected and the return written up and placed in the return section behind the counter. I realized that I had forgotten my wallet. I informed the girls that I lived five minutes away and would return in no more that ten minutes. I was informed that I had to immediately remove the items from the store and take them with me.
     No other options were offered or given. The manager Ms Kuul-ei ? said that she would have made an exception if she had been notified. Rigid and uncompromising policies are not conducive to maintaining customer Loyalty.

     Reply

441. We have a new LG model smart refrigerator. Only had it 6 months and it has not been working for over 3 months now. We cannot get a technician out to fix it because they don’t know how or don’t know where to get parts. 2 technicians told me it catches fire easily and you need a special tool and trained technician because its a new model. I was told that Home Depot won’t refund or let me return it for another brand. I am 73 yrs old and my mother is 98 yrs old. This is unacceptable and a health hazard. I need a refrigerator and cannot go another day without one. I need a refund on my refrigerator or for it to be replaced immediately. LG keeps giving me the runaround and are extremely unprofessional and unhelpful. Please advise on this matter ASAP. I need someone to reach out to me 562-341-1020 to assist with getting this resolved immediately.

     Reply

442. I’m guessing you’re wondering why the Home Depot in Show Low AZ (store #0411) is sub-par. Number one… the manager (Dawn Morino) is never there. The store runs poorly on its own, rudderless without care, workers are horribly trained and don’t care at all. It’s literally the worst Home Depot I’ve ever visited.
     I now go to Lowe’s down the street.

     Reply

443. I recently purchased a new dishwasher from the Mesquite store. I recently purchased a new dishwasher from the Mesquite, Tx store (phone number 808-228-2699, order number 37538459). A couple of days later we discovered it was leaking underneath the sink and the dishwasher stopped working. Someone came back out on or about June 12th, 2021 and said it was defective and to call Home Depot. They said all we could do is have them pick it up and credit my account or to call GE to repair it. I have never heard of a company not replacing a defective product. I have exhausted all efforts to get this issue resolved.

     Reply

444. I placed an order for garage flooring material on June 1. The order was shipped on June 4. It arrived at a third party logistics company, Estes Shipping, on June 8. The original expected delivery date was June 9. The delivery date has been changed twice. My past purchases with Home Depot have all gone smoothly, but the introduction of a third party shipper who seems to not care about my time is totally unacceptable. They are now telling me that my shipment will not go out until after the 23rd of June. What a colossal waste of my time! Why Home Depot would allow a third party shipping company tarnish what was a highly favorable opinion of one of their loyal customers is puzzling to me. My purchase is only for $1,700 but it will most likely be some time before I shop at Home Depot again. Strange. Perhaps my little purchase doesn’t really matter!

     Reply

445. I was visiting on of the home depots in Chicago Illinois and to my surprise there was a small hot dog stand on the way out really great ideal
     I am from southeast Texas Beaumont Texas to be exact I never seen a hotdog stand here in a home depot store no where here in Texas
     That would be a great ideal to place hot dog stands in all of the home depot locations us contractors and general public can come in make their main purchases and grab a bite to eat on the way out
     What a really great ideal please bring this ideal of hotdog stands to other home depot locations especially the Beaumont Texas location
     Thanks Tony Mathis
     Hay let me know

     Reply

446. To whom it may concern,
     We have been faithful customers to Home Depot for several years. We primarily shop at 855 East Darrell Lane, North Las Vegas, Nevada. We have purchased thousands of dollars of general home improvement items and appliances at this store.
     Approximately three years ago we purchased nearly thirty Hampton Bay low voltage LED pathway lights for our front and backyard areas. Recently, two of the front yard lights no longer worked. Then some of the backyard lights started to fail. We went back to Home Depot to replace them and found out that they were discontinued. They had a five year warranty.
     We reached out to the Hampton Bay customer care department regarding our concerns. We were assigned Miguel H. We sent pictures of our front and backyard, a few receipts and pictures of light boxes that we still had and explained our dilemma. We would not hear from him for several days at a time and when we called and left messages he would reply by email that he had called and left a detailed message. He NEVER called and when we called again (always giving our correct number) we would get the same exact email. He finally offered us a $50 Home Depot store card. We told him that it was an insult and he washed his hands of us.
     Since the lights were discontinued, we would have to replace all of them. We live in an HOA and we will be fined if we have non working lights in the front yard.
     We called HB customer service and spoke with Charis. We explained our great frustration with Miguel and she apologized for his mistreatment of us. She tried to take over our claim but was told that Miguel’s supervisor would have to get involved. She sent us a $100 HD gift card for our inconvenience.
     Out of desperation, we approached, Mike Agulair, Operations Manager, at your North Las Vegas store. We explained our experience with Hampton Bay customer service and asked him if he could help us. He profusely apologized for our horrible experience and offered to exchange our old lights for comparable lights that were in the store. He was gracious and truly appreciated our years of loyalty, especially to his store. We brought in our old ones and exchanged them, plus purchased additional lights, for the new ones. We now have to pay our landscaper $500 to have them installed. Mike made this project mush less financially painful by exchanging the lights.
     We are aware that Mike’s store does not have a current manager. We would like to recommend Mike for this position.
     Thank you for your time.

     Have a grateful day,
     Janice Bee 🐝

     Reply

447. Having a problem with an order from 4/26/21. Ordered doors and when they didn’t arrive, went to Home Depot and they gave me the vendor number ro contact them myself. Finally doors are in transit, but Home Depot couldn’t be bothered with this. The dame day, we ordered cabinets that were supposed to arrive about 6/14/21. I called on 6/15 /21 to see if they had arrived and were told that the vendor had to cancel the order. Home Depot NEVER contacted us to let us know. Almost 2 months! We originally put them on our Home Depot card, but then paid the card off a couple weeks later, so they have now had our money all this time. I talked to the store on the 15th and Scott was supposed to call me back. Never got a call back. Went to the store this morning and was told they credited it to our Home Depot acct. We paid balance for this purchase off over a month ago. Now I have to call the Home Depot card to get the money back. Over the years, I can’t even tell you how many times we have purchased things there just to bring them home and find out that they have been used and put back on the shelf. This has been a disgusting and exasperating experience after years of spending money at this store. And I am talking about thousands and thousands of dollars spent here. Over the years, this seems to be getting worse. Is it the management of the North Port Fl store or is it Home Depot in general?

     Reply

448. I ordered a washer dryer set may 29, 2021.
     Set up delivery for yesterday between 430 to 830 pm.
     No call, no show. No help.
     So, now I have my old washer and dryer out of the house, area is ready for the new appliances. I now get to wait until June 23, 2021.
     You folks really need to get your stuff together. Do not make an appointment and not show up. Or at least keep the customer in the loop as to what is going on.
     My time is very important to me. I did not enjoy the time wasted or the frustration at just getting some kind of answer as to what happened.
     Fix this.

     Reply

449. Hello, I thought I would offer a recommendation. The 3/4 inch melamine coated particle board is very heavy. Not an issue except that melamine cuts like a razor blade when handling. The store associate that cut it for me said the same thing. Fortunately my cuts weren’t too deep and there was minimal bleeding. Please put a sign by the product advising people to take precautions when handling. Hope this is beneficial for your stores to stay safe.

     Reply

450. I will try to make this long story short.I purchase 2 doors from HD. They were installed in March. The exterior door is already rusting in spots and the dead bolt does not always catch. HD wants ME to pick up and pay for installation on anothe door, THIS IS RIDICULOUS! The customer service l have received has been awful!

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451. I want to file a complaint.

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452. Good Day Sir,
     I have a complaint about how my local Home Depot, Utica MI, and your company in general handled my most resent order #H2708-123864 of 27 May 2021. After having ordered all the required materials for the project they informed me that the material should be readily available for shipping to the store. On June 12, 2021, I called the Utica store for a status on my order, I was informed they were waiting for item number HO04 and they would call to check status. On 16 June, I received a call from the Utica Store customer service stating that they couldn’t order the HO04 materials and they would refund my money. They also informed me that I could order the materials myself from Home Depot.Com but they couldn’t. I immediately ordered the materials on line with and increase cost to me of $100 dollars. This entire situation doesn’t make any sense? Our local Home Depot store can’t order from Home Depot.Com. By them not handling may entire order it cost me an additional $100, plus delaying my install by weeks. As large as, Home Depot Corporation is you would think that there could fix this issue really quick. I looking forward to hearing some resolution.
     Regards

     Reply

453. I have contacted your customer care team several time about my online order refund. Nothing is resolved, my bank has no pending refund from home depot. This is very unethical behavior from this company. I need this resolved ASP.

     Reply

454. I signed a contract for $6,238.52 for a laundry room project and installation on September 18, 2020. My first installation was scheduled for October 14, 2020. Today is June 15, 2021 and through not fault of my own, that project remains incomplete. Throughout these 10 months, Home Depot still has my money and I have nothing to show for it. I have been working with George Creighton, the Home Depot Installation Services Manager for MD/DE/VA/DC, but recently he has been unresponsive. I am at a loss of what to do or who to talk to. All I want is my project to be completed. Please help me.

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455. To whom it may concern, My wife and I recently Purchased a refrigerator. When it was delivered they took a final measurement and the refrigerator was too big. So that was the 1st foul up… The 2nd is Instead of 7 day delivery it took 2 weeks… The straw that broke the camel’s back is being told by home depot They can’t refund my purchase until it Is received back in stock! Why should I be responsible for that refrigerator when it didn’t even get off the truck?!! You’re talking $1400 All tied up so I can’t get the right refrigerator! Totally wrong! Not even sure if it’s legal. I’m going to Pursue this due to the fact it is your fault I can’t buy a refrigerator! It’s a holding my money ransom for some stupid delusional reason!

     Reply

456. Steve maki from maki properties i have been buying stuff from home depot about 27 years the other day at your auburn store i bought and paid in full for 3 septic tanks and 2 water tanks as i prepared staff to accomplish this job equipment etc we put our name on all products outside days layer they were sold without notice or call .I then rented escavator and cordinated staff to install all at a property 2 hours away only to find out they were sold! Manager sheree got on the phone with an attitude telling come get my money back which does nothing for my intentions or time! Please take a minute to research my account as we spend 10s of thousends every year ! I look forward to hearing from someone soon and cant seem to get anyone on the phone

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457. To whom it may concern,
     I have been a customer for a long time. Me and my wife decided to purchase a stove from the store in Christiana Delaware. We were excited to finally get a new stove for our kitchen. On May 15th we ordered a really nice GE stove which was being delivered on June 4th. I was told that i would be notified the night before delivery that the delivery was set. I wasn’t so the next morning i call to find out what the time was. They finally replied that the delivery was set for 130-530 on the date mentioned. At 130 i called to check on the status of the delivery. Note i took off work because of the delivery. On the call at 130 they advised that the delivery truck broke down and they had to reschedule the delivery. Mind you i took off work for this. So dealing with the brake down i rescheduled the delivery for the 14th of June being advised that i would get a call the night before the delivery. Knowing this i took off work again for the delivery. Again i did not get a call the night before. The next day i called and asked if the delivery was still happening at which tim i was advised yes and the delivery time was between 130-530pm and that i would get a phone call 30 minutes prior to the delivery. I waited and called several times being hung up on three times about the order. Once i got a person they advised that the delivery was running late but they were still in route and would call 30 minutes prior. Not hearing from anyone at 7:45 i called and talk to customer service who said they would contact the delivery company and get answers. After waiting an hour. I called back at which time the customer service rep said she was just about to call me. She stated that the delivery truck had engine problems. It’s unbelievable that the delivery vehicle just so happens to have the same issue. I took off work two days for this. I would like to know what compensation i will get for this inconvenience since the customer service manager said to me what do you expect from me. I need answers. We have had to order out for two weeks and me taking off two days is not right. Please could someone contact me. Or you can just push this off and not solve the issue.
     Respectfully
     Alfred Filippone

     Sent from my iPhone

     Reply

458. I purchased a washer and dryer on 5/30/2. I was told the delivery date would be 6/12/2. On that date I was called to let me know the delivery truck had broken down and now the date for my delivery would be 6/24/21. I can understand 1 or 2 day delay, but 12 days is just unacceptable. I don’t think anyone at Home Depot understand the term “Customer First.” I just get lied to when I try to get answers for why a 12 day delay. My order number is H2017-11xxxx.
     Not a happy customer at this time!!!!!!!!!

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459. This message is regarding your elcon Tucson Az location.regarding my visit last week on 6/9/21 After attempting to make a purchase and use manufactures coupons, I was rudely turned away and my coupons where not accepted. I decided to not finalize the purchase and my cart was taken by a man named Justin. With my personal belongings still inside the cart. After realizing my laptop and planner where missing I immediately walked back into the store about a minute after walking out to find that my laptop was not in the cart. My planner was still sitting in the cart. I’ve attempted to contact management to no avail. They continue to give me the cold shoulder and avoid the issue. I’d really appreciate some type of assistance for this occured in one of your locations and it involved one of your employees for he was the last person to handle my property. I would greatly appreciate your assistance on this matter.

     Reply

460. I just got done with a very unpleasant call with some ding dong customer service person . My husband is terminally ill and unable to take care of his finances so me, his wife I am trying to get things paid off on his behalf.that goofy person representing Home Depot or citi bank or whoever hassled me! I told her I would schedule a 65 dollar payment for July 2nd and mail it in and she said oh it would be late if you mail it on and on so I said fine I’ll schedule it for phone payment on the 2nd. She asked for automatic scheduled payments and I said NO AUTO PAYMENTS and she asked why ?? Then when I said I’m closing the account she said can I ask why your closing it well I believe it’s personal and private and non of your business wow, I believe that’s against the law asking for details on why I’m closing the account of my terminally ill husband and she wants details. Hippa then I wait for whoever she was sending me to for canceling the card but no one ever came, I then received a message thanking me for the payment made today so she stole the money out of our account when Wes set it up for July 2nd !! No one gave her permission to take it today so she stood money out of our account and I’m calling my attorney!

     Reply

461. Home Depot is our go to store for all things home improvement. We were at a local store to replace some of my tools that have just gotten older. We observed and were reminded by the store manager, that there are very few tools that are made in America in your store. I think it would be of great benefit to have even a smalls section of made in America tools and goods. There is a large portion of your worki g population that shop your stores that would rather have, and possibly even pay more knowing we are supporting American workers and American businesses. Something as simple as a cirular saw should be made in the US and sold in US stores.

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462. Wisconsin Rapids Wisconsin Store
     Paint Department

     Sales clerk told me she could not tint an exterior stain, solid color black

     Searching web site, I see it is definitely available and I called the store and representative said he could mix it.

     I needed the stain three days ago. I now have to return to the store to purchase the product I wanted last time I was there.

     Reply

463. El Toro location are not trained, even the manager does not know how to process anything. I use several different home depots, this is the only one I cannot process a pro sale.

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464. Nobody will answer my phone when I’m at your store when I am having a problem

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465. Just wanted to say thankyou for fixing the course and sink problem. Installer did a BAD job putting in my counters, sink hole was cut to big and counters were NOT level. Installer came back the next day and did a GREAT job redoing.everything! 100% difference! GREAT job. THANKYOU for fixing the Big Problem. Debbie Darling

     Reply

466. You have got some law suits coming yor way . Your voa and management at 3312 twelve is a bunch of x

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467. Help me, please. I am desperate!
     I cannot get a problem resolved at local level. Home Depot installed the wrong countertop in our kitchen 4 days ago and will not offer a resolution. We need to have the right countertop to be ordered and they are not taking any action to do this. They took out the sink and rangetop, do we cannot cook or prepare meals. My husband and I are 88 and 91 and are truly suffering a hardship from this inconvenience. We are customers at the Rohnert Park, CA. If there is no response today, I will assume that it will be necessary to get legal advice to get this resolved.

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468. My husband works for ya for 9 years now. He has had 2 small strokes and every his coworker calls in sick they can never get someone to help hi. In shipping and receiving. I’m sick of it. They won’t let him transfer to the Bossier store when we live which is fives away. He had his strokes at work. I have never seen a more sorry ass workable in my life. They try to help him at all. I’m very very upset. My husband works his ass off for these dam people. And this is how he gets treated. The blacks get better treatment than my husband. The blacks there don’t do a dam thing there but goof old day long. The asms are not worth a x and neither are the managers there they have every couple of yrs

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469. I am a consumer here in Michigan with a complaint that I would like to share with someone higher up than our local store. As I write this email I a waiting on a $ 2.000 plus delivery of a washer and dryer to e delivered this evening. This past monday we were shopping in The Home Depot and were inquiring about Ego Power Lawn Mowers. We had purchased on there several years ago. We were informed that Home Depot no longer carries that brand and are exclusive to Ryobi now. As we talked the salesperson informed us of a special where The Home Depot would take back our Ego Power lawn mower and give us 300 toward a new Ryobi. We were happy to hear this so the next day we loaded up our Ego and tried to purchase a new self propelled Ryobi. We were told that this promotions for employees only. I am sorry the sales associate was misinformed but disappointed for so many reasons. One being the fact that my husband is 70 and has many health issues and was looking forward to a self propelled mode. Not to mention the aggravation of loading up the machine, the time spent, gas etc. We also have all other Ryobi lawn implements so this is a plus as well. I believe that Home Depot will make this right for us and therefore am sending you this email with the hope that this will be extended as a good faith gesture. We did a complete bathroom remodel a few years ago and have always used you instead of Lowes. You have always been our go to store. I sincerely hope you consider this request.

     Thank you
     Kathy Happel
     xxxx W. Brook Drive
     Ypsilanti, MI 48197

     352-208xxxx phone number.

     Reply

470. I placed an order for a bath tub in Salinas,CA on May 23, 2021, was told the order will be in store by May 29, 2021. After calling the automated system for a week and being told it’s not delivered and being prepared only to find out it’s not in stock. Cancelled that order with a service rep who then placed an online order on June 7, 2021, to be delivered on June 8, 2021, only to find out by checking online that the order was changed to be delivered on June 9, 2021. Waited all day for the tub to be delivered on Jun 9, 2021, and checking online with the message showing it’s due to be delivered. Today is June 10, 2021, the online order is still showing will be delivered on Jun 9, 2021.
     These days it is so easy to communicate via email, phone call or even a text would’ve work. This store did neither. A similar situation happened when I placed a piece for my shower. I will be goin to the store to cancel this second order and repurchasing a tub elsewhere. Customer Service didn’t care, jus kept hearing , “I’m sorry”. I’m sorry too, you just lost a customer!
     Thank you

     Reply

471. Hello, I want to purchase 2 ¼” x 12″ galvanized sheet metal ducting. Can you please let me know what are different brands do you have?

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472. Hello Order #WD72004194 was installed by my electrician and the unit is humming and needs to be replaced after 1:45 minutes on the phone with multiple people I got nowhere. I get a replacement but shouldn’t have to pay an electrician again for your faulty product. Please have the customer service correct this issue. No it wasn’t installed by your outsource company but it’s immaterial who installed it. I expect home depot to resolve this issue.
     Thanks

     Reply

473. I’m contacting you in regards to an experience that occurred today at your Calumet City location. I visited your store initially June 4th 2021 to purchase a Kitchen suite and an additional refrigerator for 2 of my properties. I purchased the suite but was advised that the additional refrigerator wouldn’t be available until September (although the sign attached to the refrigerator said INSTOCK NOW). I then requested the department manager which looked at the sign (INSTOCK NOW), she acknowledged it, but said nothing. I then asked if I could buy the floor model, she answered YES, but not until June 9th when the sale ended and she also added that because it was a floor model I would be given 10%. I then replied “see you guys June 9th! I go into the same store today (Calumet City) the refrigerator was GONE! HOW?

     I then spoke to the representative on duty (Beverly), she advised me the refrigerator was gone and that it shouldn’t have been because the sale did not end until midnight. She (Beverly) inquired a little more and discovered it was sold yesterday June 3rd 2021 (which is against protocol per store personnel). I shared with her the conversation I had with store personnel and department manager on Friday June 4th 2021 and was advised to come back today for floor model purchase. Beverly then reached out to the “specialty manager” by phone at home and informed her I was there and explained the refrigerator was gone, she replied “she had no idea where it was (she failed to resolve the problem).

     I then asked if they could call a few other store (Homewood, Hammond, Schererville) and surprisingly THEY ALL HAD THE REFRIGERATOR on the floor in their store, but ALL REFUSED to allow me to have the refrigerator neither Tonette (ASM from Homewood), Josie and Mary (from Hammond), Lastly, Beverly called the Schererville store, in which they only agreed to sale the floor model on Friday (ONLY IF IT WENT ON CLEARANCE).

     To say the customer service provided by your team was unacceptable is an understatement! Not once did any personnel or management staff of Home Depot apologize or take accountability for what occurred nor did they attempt to resolve or rectify the situation. Everybody (the ASM or SPECIALTY MANAGERS) that could have resolved the problem or improved the customer experience chose not to.

     This experience has totally changed my perception of the Home Depot brand. To be such a large entity with shares at 307.00 each at closing today, you would assume they would remember the customers are what ultimately positions them (Home Depot) to maintain such a viable presence in such a competitive arena.

     I cant express enough my disappointment regarding this matter, I’m requesting someone contact me ASAP.

     Monae Drake
     773 567 xxxx

     Reply

474. I scheduled a measurement for carpet. Paid a 50 dollar deposit then decided to buy somewhere else. I needed the install within the week. Well apparently I have to make a purchase before I can get an install date. Anyway I’ve been trying to get my 50 dollar deposit back and been giving a major run around . One of your employees actually hung up on me. So unprofessional. Feeling kinda taken.

     Reply

475. Loyal customer using your free financing many times since 2003, when I purchased my home. My last purchase in September 2020 I have not received an invoice 4 of last 6 months. A fifth received 12 days after due date. I have called 800 number 6 times, emailed, & requested help from cashier when I pay my bill in store shopping or browsing. Is it policy for all your staff to fail at each task they are hired to perform without one damn exception? I’ve spent over $25,000 in your stores since 2003. All the trouble and 11 of your employees going out of their way to not help PERIOD!

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476. We purchased a washer and dryer on April 28th had to wait until June 5th to get it. I understand that since Covid19 things have been delayed. The day of delivery we were informed by the men who brought the washer and dryer that they could not take the dryer because the gas had not been disconnected. We should have been told that at the time of the sale. Then I find out that the LP conversion kit did not come with the dryer. I spent 4 hours trying to reach someone in the appliance department, but the phone just rang and rang until I was transferred to someone who could help me!!(joke) 12 times I was connected to someone who could help me and they just transferred me to Appliances where the phone just rang. I finally reached someone and they couldn’t help but assured me that someone would call me right back.1 hour and 15 minutes later I received a call back. Home Depot does not sell the conversion kit, another thing we should have been told at the point of sale as we told them we used propane. I then called my propane supplier and they told me it should have came with the dryer, and if I wanted them to get one to install we would be looking at 3 weeks out. Yesterday I found the conversion kit on Amazon and it is being delivered today. I tried to call Home Depot to have them come get the old now disconnected dryer, have been trying to for an hour to reach a live person but same as before the phone just rings. We spent $2200. was a washer and dryer not a big deal, have spent $175. to have a serviceman come out to disconnect the dryer, $66 for the conversion kit, $50 for an umbrella clothes line so I can dry our clothes as the laundromat was costing $20 – $25 a week to dry clothes. I have spent the last 4 days trying to find someone to put in the conversion kit and hook up the dryer. I found someone but it is going to be 2 weeks before they can come and a min. of $400. NEVER, NEVER, NEVER, will I buy even a screw from the Plaistow Store again. As soon as I can reach them to get rid of the old dryer I am finished with them.

     Reply

477. I don’t know if youll have my complaint about your Baytown store tried to get my garage door opener installed yalk to supervisor nothing been done no answer

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478. I have a complaint with your Baytown store l bought a garage door opener three weeks ago can’t get it installed your employees justed keep give me the run around on they have a cancelled it with out my knowledge . Then had me come and purchase again to install my garage door opener while l had surgery know they saying they still can’t do nothing. I have justed spent 2200 on a wash and dry then l buy this door garage opener l can’t get it installed keep getting the run at your Baytown store.

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479. Hello i dont want to this but seems no one cares everytime i contact about the problem of my installation on my home.Works wasnt done may because the order and measurement put in worng i guess but i was just hoping given me answer with this if they gonna get it done or not? the molding wasnt done the flooring not safe for the kids now because they kepp it hanging like that hope you can hear me out.

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480. Abrasive manager.

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481. Please stop doing business with TEMCO, just look at customers experience on Yelp and Facebook reviews!

     I have never dealt with such incompetence in my life, and that’s saying a lot! I ordered a washer from Home Depot on May 21st.

     1. Delivery was originally scheduled for Friday May 28th. They called and rescheduled telling me that it was due to the manufacturer.

     2. Delivery is scheduled for Tuesday June 1st, they call the day of to reschedule because their driver called in sick.

     3. Delivery is scheduled for Friday June 4th. Nobody shows up or calls me.

     4. Saturday June 5th I speak to Dan at Home Depot, he talks to the company and assures me that they will call me to set up a new delivery. *Spoiler alert* – Nobody calls me!

     5. By Tuesday I had called Home Depot multiple times spoken to Dan, Rhonda AND Melissa – who were all very nice. And I finally get a phone call from the illusive Temco guy.

     6. The guy proceeds to tell me that I have an appointment set up for Saturday June 12th, I inform him that nobody set up that appointment with me, I will be out of town. I need the washer before then. No is his answer. He then goes into how they have lots of drivers who call out sick or get hurt and they can’t do all of the deliveries and then has the audacity to tell me that Home Depot has given them to many deliveries and they can’t handle it, which is why they didn’t call or show on Friday apparently. He also informs me that they will offer no compensation for this hot mess and I have to look elsewhere. I finally hung up on him. Worst experience EVER!

     If Home Depot continues to do business with Temco I will NEVER order from them again!

     Reply

482. Good afternoon,

     I am writing to you after several unsuccessful attempts to resolve this issue over the online chat box, phone and text.

     I ordered a trampoline for my kids online on April 13, 2021. It said it would be delivered the week after which is the reason I originally purchased it. The cost was $1,027.17.

     That evening we changed our mind regarding this product and I cancelled the order within 24 hours of purchase. Unfortunately although unlikely, the order status said that it had been confirmed and shipped within 24hrs. I was told to wait for the product to arrive and return it. Now almost two months later I still have not received my refund nor have I received the product to return. It still remains “in transit”.

     I am requesting that I am refunded the money for this purchase to the credit card on file that I used to purchase it. It is very concerning to me that Home Depot has not agreed to refund my money for a product that has never showed up without being able to give any sort of timeline on when I can expect to receive it. It has been almost 2 months and as I requested within the first 24hrs of purchasing I would like a refund.

     Thank you,

     Sheelah Cairns

     Product – Upper Bounce Skytric 13 ft trampoline

     Order number – 0217087716

     Purchase April 13, 2021

     Estimated arrival April 16-18. 2021

     Refund requested – April 14, 2021

     In transit since April 14, 2021
     July 8, 2021 – has still not arrived

     Reply

483. Waiting for shed tuff shed to be erected
     6. 3 21.

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484. On May 25, 2021, a refrigerator purchased by my step daughter was designated for delivery and installation. The contracted workers dropped off the refrigerator but did not bring the refrigerator in our house. I did not sign for the refrigerator. The contracted workers said that the Home Depot manager in Livonia MI would be contacting us regarding why it wasn’t brought in our house. My step daughter would like a refund on this refrigerator. It is too big for our house. She would simply like the refrigerator picked up from inside our garage and sent back to where it originally came from. The refrigerator is still inside the box. Please contact me at my email address or at my cell phone 734-968-xxxx to resolve this matter. Thank you.

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485. I have a very bad experience with your representative I have a return declined n I have a receipt for product I can not get any answers just a case number please let me know if you can help

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486. Ordered lot kitchen appliances for my home in December 2020 from home Depot. Received the products January and February. Called Maplewood where I purchased the products right away said they would be taken care of because products I received the refrigerator was way too big and I specifically asked and told them that I needed a refrigerator a certain size. Now today is June has anything been done? No nothing’s been done I’ve gone into the store manager seem to be gone? I’ve left messages and I didn’t talk to managers they say they return my phone calls they get this taken care of and Maplewood store. I called the corporate office they do the roundabouts and transfer me to all different areas I’m over home Depot I have a refrigerator that’s in the middle of my kitchen this is ridiculous!!!!
     Worst customer service what so ever?!!!
     Beware stay far from home Depot for buying any big appliances

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487. I went to the Vinings HD store to exchange a leaking LP gauge I bought for my grill. They said in April their new policy is no receipt or proof of purchase, won’t exchange item. I paid cash, and didn’t expect to have a problem after explaining the fact that I could have been blown up, plus I lost all my gas which cost more than the damn gauge. They wouldn’t budge! Shame on HD. Pathetic customer service! Just lost a customer of 40 years over not having a $14.00 receipt! All they said was sorry, that’s the policy, have a nice day! How arrogant and stupid of them!

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488. Ordering tile through Home Depot was a nightmare! First, the website is clunky and hard to search. Sample ordered was discontinued by the time it arrived. Once other part of order finally arrived at store and I went to pick up, little girl trying to bring to my truck tipped wheeled forks over breaking one package. Customer Service would only refund price of that box, but would not honor sale price to order a new one. Customer support on any of these issues were impossible to reach. After 4 repeated attempts (each on hold at least 1/2 hr), I was disconnected before ever even talking to anyone. Never shopping there again!

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489. Need some one to review cameras onthe5-25 purchase cost about six dollars charge 278 cameras show what happen

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490. Need to speak to the CEO..!!

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491. Hello dear , my name is Brenda Lai owner of the slaime salon, I bought the Samsung washer and dryer machine , they scheduled us to deliver on sat 5/29/2021 from 7 to 11 , until 8:30 they call us the washer damaged in the truck they give us the phone number to call Samsung to replace but when I call they said until July , I can not waiting so long , and I cancel them with Samsung but they said I need to call Home Depot to cancel , I went to Home Depot next day and they refund me only material I bought for washer they said Monday holiday no body work they will call to cancel ? And Thursday if they don’t call us I need to call them back , Friday I call the Samsung they said hone depot don’t cancel they still on process to replace ? , and I call back Home Depot they said still pending ? I need to know what going on with system work and I talk with manager in the Home Depot , the service so terrible . I been bought a lot with different company ? But the service very good I bough since 5/20/21 until now still don’t have answers right ? They keep turn me around ? I need my money back ? The machine damage that not my response , I am very upset , I have high blood pressure , I don’t want get mad , but the service is very terrible , I bought from Home Depot 861 south Raibow , Las Vegas . Nv 89145, I call them today , they still pending ? They said I need to call them back on Monday , I need to work I don’t have time to keep call back and forth like this , Home Depot is big company , not small business , so I don’t think I have too much problems with cancel and return , this the first time , I need to have results ASAP , thank you

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492. Back in November 2020, I regretfully purchased over $30,000 worth of kitchen countertops and cabinets at the Home Depot in North Miami Beach, Fl. Since making that purchase, the entire process has been an extremely difficult one and has negatively solidified my views on the unprofessionalism and incompetence of the employees at Home Depot. Specifically speaking of the store manager India and her employees.

     At the time of my purchase, the “designer” that assisted me told me that I was eligible for a promotion which allowed me to get a farm style kitchen sink for free. I appreciated the offer and gladly accepted. I even incorporated the design to include this type of sink. However, at the time of my finalization, I was told that the sink was not included. A week goes by and finally I am told that the employee notated my file to include a farm-style kitchen cutout for free not the sink. Although that was a lie, I choose not to press the issue and moved on.

     Two months later, while attempting to schedule my installation for the cabinets, I learned that my installation was never included in the price. While, I believe in paying for services, I do not believe in being misled into thinking that my invoice included everything such as installation. Had I known that my cost was actually $10,000 more, I would have never made the purchase. On the day in question, I received 2 different invoices: one for around $20,000 and another for over $30,000. The reason for the price jump was because the designer forgot to include the installation (or so that was what he told me) so imagine my surprise when I am being told months later that installation for the cabinets was not included but installation for the countertops were. When I told them that I was told that the countertop installation was free and I did not expect to see anything on my receipt for installation of countertops, Ms. India says that the countertops installation price is included in the overall price so therefore the installation charge I see on my receipt is for the countertops and not the cabinets. Wtf? Sounds confusing right, because it actually is.

     Then, before I could even work towards a resolution for the installation of the countertops, I learn from the installer that the HD designer order cabinets for 172 in when my kitchen is 127 inches. You can imagine the level of frustration I have finding out that I won’t have cabinets in time for scheduled events at my home. I tried calling the manager and she did not call me back for almost 48 hours. When Ms. India did call me back, she never apologized, stated that HD will reorder the proper cabinets at no additional charge (wtf? As if I am the one who ordered the wrong cabinets and am inconveniencing them) and proceeded to tell me that I have to pay for the installation.

     I am flabbergasted. I rather mop the bottom of the ocean floor before giving HD another red cent. I requested a full refund and would rather wait 6 more months (if I have to) on Lowes then another second with Home Depot. It’s the disrespect and lack of empathy for me. How is this woman a manager? Having said that, she refused to process my refund immediately and stated that she would call me back.

     I am not sure why I need a call back to get a refund but given the past issues, I am certain there is something fishy going own. If this is the response, she feels I am warranted after waiting months and paying $30,000 then I am not the type of customer for Home Depot. Clearly, she does not know business 101, you do not let $30k walk out the door for your unwillingness to waive the installation. I did not even mention being compensated for the inconvenience and delay of the cabinets. That’s ridiculous. I will never spend another dime and they have official lost my business.

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493. I have been a customer of Home Depot in Picayune MS since the day it opened. I have been satisfied with the service I have gotten there until I tried to talk to the Manager, Tammy Hentze on 6-4-21. I had placed a $4,011.00 order on 5/31/21 and it was to be delivered to my factory on 6-3-21. The order # H2915-104967. I called on 6-4-21 to see where it was and when it would be delivered. I was told they tried to deliver it on 6-3-21 at 1:33PM and no one was here. Not True. We have a 30,000 sq facility and at that time of day around 20 people are there. The lying to me made me furious! I ask to speak to the Manager, she answers, this is Tammy, I ask is this the Manager she says this is Tammy, I again ask is this the Manager in a more forceful tone she said something and hung up on me. Now I’m really mad! I drive to the store and ask to see the Manager. They say she is not there. (It took me 20 minutes to get to the store about 2:45PM). I told them I did not believe that. About that time a young man came up and asked me if he could help me. I said yes, have this Order delivered to me yesterday and I would be fine. He took my paperwork and went to check on it. About this time Tammy walks up (so she isn’t really gone is she?) I ask are you the Manager, again she says I’m Tammy. Do you see where this is going?? I guess she is ashamed that she is the Manager of the store because she will not identify as such. I have been in business for myself for over 45 years and I have never been treated like this by anyone in charge of another business! Every one else involved in this was very nice and tried to help. (Great job by Jaden at the Service Desk) You know what, I have a video of the whole thing with audio. I believe I am due a apology for the way I was treated at that store. I know I am just a speck of sand in a ocean to your company. We only do about 60,000.00 a year with y’all, so no big loss, right?? I know she will have her story. I have the video. I’m very unhappy about this and I deserve an apology in person. It’s now time for someone in authority to make this right. Thank you. James Payne 800-959 xxxx Creative Iron Works, xxx White Chapel Rd, Carriere. MS 39426

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494. Why
     Don’t all if your stores honor veterans?

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495. after two consecutive quarters of record profits, Home Depot tries to excuse horrendously high prices by blaming their suppliers for the price gouging of the consumer at Home Depot stores, I demand Home Depot provide definitive evidence of the wholesale to retail markup cost of lumber materials to prove HD is not lying and outright profiting from customers misery during COVID.

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496. Dear Mr. Menear,
     Today, my 77yo uncle returned extremely upset from Home Depot (Seymour, IN) . We were told that we could cancel a bath remodel project that was originated in December 2020, which was scheduled to begin mid March, and still has not been started to date. The only time we get an update is when WE call them for status updates, only to be told “another month, two more weeks, maybe three….etc.”. When he went to begin the process, no problem. Then, HQ is contacted, and he was given “the runaround” for almost 2 hours between HD and Bath Envy about this project that has been postponed repeatedly. We are requesting a refund. Period. No runaround. No more delays, no more frustration please. My uncle, Bob Wetzel, is in poor health and this undue stress in absolutely not necessary.
     After their visit to our home in December, we called on 3/23, 4/22, 5/12, 5/28. No more please.
     Our referral/case#: HD 2021-66294
     Robert Wetzel, Nikki Perry
     The amount that was debited from our checking on 1/04/21: $15,645.00 (this is the refund requested)

     I truly appreciate your time and consideration in resolving this matter as requested.

     Kind Regards,
     Nikki Perry
     812-350-xxxx

     Reply

497. I sent this to the executives of Electrolux as well.
     My name is Erica Molinar and I live in Lakewood Ranch, Florida with my husband, 5 kids and my parents. I’m in desperate need of assistance regarding my Fridgidare Refrigerator.

     I know the vision of your company is to be the best measured by your customers, so I am coming to you personally for help! We purchased our fridge in December 2019 along with an extended warranty.

     It is beautiful and fits perfectly in our kitchen. However, just before Christmas of 2020, our refrigerator stopped working. Since then, we have gone without a working Fridge for a total of 10 WEEKS! Workers have come to fix our fridge 3 times and once again our food is spoiled and we have to wait another 2 weeks for a repair man! That will be 12 Weeks in the last 6 months without a working refrigerator in a house of 9 people-ages 6-74.

     Your employees are kind and helpful, however, we are not able to speak to anyone in authority who can give us a replacement refrigerator.

     I am seeking your help! I am aware of the Magnuson-Moss Warranty Act, but I believe in asking for favor before calling a lawyer. I have read the Vision of your company and our experience does not match it!

     I am looking forward to your response. I am looking forward to providing my kids milk for breakfast in the morning and buying fresh meat without worry of it spoiling.

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498. My name is Mary Rowland Per my bank statement I show a purchase of 480.66 on April 30th,2021. I did not purchase any large items on this date. I dud purchase some moving boxes only at home depot. I had purchase at Best Buy some small appliances only. I have no idea how this amount was debited from my Tri Counties Bank acct. Please contact me 415 374 xxxx or email me at maryrowlaxxxxx @yahoo.com. I am 72 yrs old abd on a fixed income. I was in the process of moving on 4/30/21readon for going to home depot to buy boxes.

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499. I just reviewed my bank statement and see a charge of $480.66 ? On 4/30/21at colma home depot . I was at Best Buy that day and spent $437.52 for small appliances. I did not make another large purchase at home depot. I did purchase moving boxes only. Please investigate thus l are purchase. I am 72yrs old and was in the process of moving. I would not have made two large purchases in one day. I am on a fixed income. Please contact me and let ne know how I can handle this. Your mhell us appreciated. Thank you !

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500. I don’t have a complaint trying to come a board with Home Depot good career I have put in several applications for someone please assist me to get this job

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501. I would like to talk to the CEO of the company I have tried to cancel a order and have talked to several people and thy can’t do there jobs. You all have lost my business.

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502. I am a little confused about your veteran discount policy. My store is in Oviedo, Florida. I m a veteran, which is on my Florida driver’s license. That designation was put on there because I presented my DD214 to the DMV. Apparently, this is not enough proof. The clerk at the register says they are not allowed to accept it and brings out a card which has images of various military cards and asks if I have one of them.
     I am not sure what the card images are. I am not a retired vet nor am I fully disabled. It would be nice if the store would clearly post what is accepted in its stores.
     I truly understand the money aspect. It is the logic of the offer I do not understand. I my mind a vet is a vet.

     I have to say my local Lowes has never questioned my license designation.
     Thank You,
     Bob Pizzurro

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503. We went to the Crystal River, Florida store today to order flooring. Kathy made this the best experience we have ever had at home Depot. She’s very knowledgeable, friendly and what a great sense of humor. Please let her know that her excellent service didn’t go unnoticed.

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504. I was surprised The Home depot was selective with its policy on military discounts. As a former Army member with service during the Viet Nam war, I was taken aback when my local Home Depot rejected my military endorsement on my Maryland Driver license. No longer in the service, I do not have a current military ID but I used my separation papers, honorable discharge certificate as well as my DD214 which shows my activation into the military to obtain the endorsement of “Veteran” on my Maryland Department of Motor Vehicles driver’s license. Every other establishment including Lowe’s, hotels, and restaurants I patronize accept this driver’s license endorsement as a valid determination of my status as a member of the armed forces. I regret The Home Depot does not accept this certification.

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505. Lake City, FL store has fraudulently taken $4,000 from our checking account. This was supposed to be a down payment on a Project Loan. Our account has not been credited and your store manager, Rich/Richey has not been able to give us an answer so far. No one seems to know what is going on. We have had numerous problems since trying to open our account. Where is our $4,000????? Can’t someone answer us?

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506. Last month, the first time I went to purchase some supplies to delivered to my new home four days passed. Home Depot’s never deliver my supplies, I have to cancel my order.

     On 5/29/21, I went to Home Depot and purchased supplies for my floor, my supplies was to deliver on 5/31/21. However, Home Depot never deliver my supplies. I called customers services on 6/1/21, that was useless!

     Then, I went by the store on 6/1/21. I spoke to the supervisor concerning my purchased and why Home Depot didn’t deliver my supplies, she said they send my supplies to Hicksville, completely different from where I live . I told her to cancel my order and refund my credit card, she told me she can’t get it done and I must take a picture of the computer screen, I said “I’m not taking a picture of your computer screen, cancel my order and give me a refund back on my credit card.”

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507. Earlier last week I bought online for curbside pickup 60 bags of Scott’s Earthgro Black Mulch at $1.98 per bag. I tried to order more yesterday and the online ad said “not available at this store”. I checked 4 other stores in my area and all gave the same message. I drove by the store today and there are plenty there so I went online to order more for curbside pickup as before and now they were available but the price had jumped to $3.38 per bag. I would have bought it yesterday but your ad said “unavailable.” I feel like this is a ripoff to say something was unavailable and now when price goes up you have plenty.

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508. On 5/31/2021 my wife and I ordered a BBQ grill on line from store 6356. There were 5 listed as in-stock . We then received notice that it would not be ready until Friday since it needed to be assembled , which was ok. Then this morning 6/1/2021 my wife received a voice mail saying that they did not have any in stock and they would give us an upgrade at no cost . which was fine . I called the store and let the phone ring quite a long time and no one answered . Then less than two hours later she received another voice mail stating that the order had been canceled since no one called back . I went to the store to find out why . I just happened to get the same person that left the voice mails as my customer service associate . She stated that the order was canceled because no one returned her calls . That would have been ok except for the fact that while I was standing there her phone rang and rang and she did not answer it . When I mentioned to her that is what happened to my call , her reply was “sometimes we get busy ” . So she does not answer her phone then cancels orders for customers not calling back and does it in two hours . Then she reordered it for us and called to the department to find out when it would be assembled and no one answered . I see a pattern here . I feel that this the worst customer serviced I have ever experienced at Home Depot and no way to run a business . I have been a General Contractor for twenty-nine years and if this had been my first experience with you it would have been my last . This is no way to run a store and I felt that you should know . Order #H6356 -234964

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509. Curbside pickup does not exist no one to pull the order I had to myself without help from associates. 35 bags of concrete asked for free delivery because of issue. I was told an associate would do it. There was not anyone around so I had to do it myself. I have a compromised elbow. Right now I am taking some 600 ibuprofen. I decided to write about this terrible experience.

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510. Absolutely no customer service at the Hackensack, NJ store. They messed the delivery time/date up of a fridge/freezer that I ordered. My husband who is a veteran and is seriously ill was put at risk on Saturday when I had to drive to the store to find out where my appliance was. I spoke on the phone with five incompetent employees so this was my only option. I still do not have my delivery and have been given 4 June as new scheduled date. Not good enough. I am waiting for an apology and some sort of compensation.

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511. Went to your store in Hempfield Pennsylvania to buy split rail fence. Could not find it I asked 5 of your workers. 4of them said not there department and they walked away. The last one was so rude she said it was in aisle 17 told we already looked there looked again not there. She said it was her job to stand there. She said you people complain all the time.I will not be shopping at Home Depot any more.

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512. I want to let you know what a great job an employee named Nick at the store at Dorman center in Spartanburg SC did! I had a bad plumbing issue. He was super nice and went out of his way to help me and my husband. He got all the parts we needed and put them together to make it easier for us! He told us to ask for him if we needed anything else! Just wanted to let you know!

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513. Went to Home Depot in Schenectady NY YESTERDAY to buy Ryobi 18v planner. Not in stock in store was told to order ship to home free as it was $59. Placed order and ship to home was not available only ship to store why not ship to home? Also projected delivery date is as late almost three weeks away. (6/11 – 6/16). Why so long?
     Order #W866516028

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514. “/@#$#/@….” I AM TRYING TO GET HOME DEPOTS “ATTENTION” I HAVE A THEME SONG FOR THE CORPORATION . I WOULD APPRECIATE AN OPPURTUNITY TO FURTHER SOLIDIFY THE CURRENT SLOGAN IN THE FORM OF A SONG WHICH I AM SURE WOULD LAND ON THE NEXT COMMERCIAL AND BEYOND PLEASE PROVIDE ME WITH AN AVENUE TO GIFT THIS SONG TO HOME DEPOT

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515. I found on liine for Home Depot a generator for $799. The only one available was in Riverbank, CA. I called Riverbank store and was told they had one in stock and I informed them we lived in Stockton and would drive there (one hour away). When I arrived at the store, one of the clerks checked and said they were out. I then tried your Stockton store, and the clerk checked the SKU number and it showed the same item for $916. The Riverbank did have the generator at one time listed at $799; unfortunately, no one really checked it out when I had placed the call to see that it actually was out. This is so frustrating since I am 75 years old and it is not an easy drive for me. The Stockton store had none available at all.

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516. I’m a veteran. I bought a refrigerator on 5/18/21. It was to be delivered Fri. 5/28/21. Before memorial day. I didn’t receive the delivery. No body called to let me know why. Now I have 7 coolers full of food sitting in the middle of my kitchen floor. Now I’m being told I must wait until Wednesday for delivery. Someone messed up. I am not happy.

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517. We purchased a refrigerator on May 1, 2021. Delivery was schuled for June 3rd. The refrigerator was in store stock at the time of purchase. We are now advised delivery is scheduled for July 24th. How many days do we have to wait for a refrigerator?

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518. I placed an order for a Levolor blind on March 20, 2021 at the store located at 2920 Argentia Road, Mississauga, Ontario, Canada. The estimated arrival date of the blind was April 4th. I called to follow up on my order a few days past that date (not having heard from Home Depot on April 4th) and was told the order had not yet arrived. I followed-up again after a couple of weeks and was told someone would get back to me once they looked into the status of my order. On April 30th, I received an e-mail from a person named Olga that stated I needed to make a template and send it to Levolor’s location in North Carolina. When I placed my order back in March, I provided the dimensions of my window and my full payment was accepted without being informed by the sales associate (Nicole) that I absolutely had to provide a template. If I knew that my order would not be filled without a template, I would have gone home and made one immediately.

     Not having heard about my order’s status after I sent the template on May 4th, I followed-up on it again this morning. I was told today that my order was cancelled. I told the woman on the phone that I did not cancel my order. She told me that Levolor cancelled my order due to the template being insufficient. When I mailed my template to Levolor on May 4th, I sent an e-mail to Olga at the Home Depot store asking her to follow-up with Levolor on May 10th to see if they received the template and if it is good enough to make the blind. She e-mailed me back on May 5th stating that she would follow-up with Levolor on May 10th, but I don’t think she ever did it. She never got back to me. I e-mailed her again on May 11th asking if she was able to follow-up with Levolor, and she never responded. I asked the woman on the phone when the store received the message from Levolor that my order was being cancelled. She told me that they received the message on May 26th. I asked her when they intended to let me know that my order was cancelled. She said that they just saw the message today. So basically, if I didn’t decide to call the store this morning to inquire about the status of my order, who knows when anyone at the store would have read the message from Levolor. Nobody at the store was checking on the status of my order, otherwise it would not have taken so long to even realize that Levolor was waiting for a template.

     I would like to let you know that each time I called the Home Depot store to follow-up on the status of my order, I had to listen to the phone ring and ring for several minutes, often having to hang up and dial the number again at least two more times before a person finally answered. It has been extremely frustrating.

     I asked the store for a refund by crediting my Visa the amount ($571.43) that I paid back on March 20th. At first I was told that I would have to bring the credit card in person. I told the woman on the phone that I would send my husband to the store right away with the Visa card since it is his credit card. Then I heard whispers in the background, and I was then told that the store could not issue a refund until the store is allowed to once again be open for customers since Ontario is currently on a stay-at-home order due to the pandemic. If the store can do curb-side merchandise pick-ups, why can’t the store do a curb-side refund? The employee could process the refund transaction inside, then just ask for the Visa to be tapped on to the POS machine. My husband wouldn’t even have to enter the store.

     Considering that I have now waited 2 months and 8 days for the blind I ordered that is now never going to arrive, the least Home Depot could do is to refund the amount I paid by cheque/check. I would like to place an order for the same blind at a local company, and I need my money back to pay for the new order.

     My husband and I have been customers of Home Depot since 1999 when we needed to buy building materials to finish the basement of our new house. We just bought a new Frigidaire stove from Home Depot on April 24th. Is this how you treat loyal customers? I have to wait until June 14th or possibly longer for my refund when the government finally lifts the stay-at-home order?

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519. I have been calling the store in Redlands, CA to schedule an appointment with kitchen and bath, the staff are rude and would disconnect the phone. When you call back the phone just rings and rings without anyone picking up the phone. I asked the person for his name and he wouldn’t tell me and even asked to talk to the store manager and that never happened. Just wanted you all to know I spent a lot of time and money at home depot and if continues than I guess you don’t need my money. I can go somewhere, where I will be treated with respect and dignity. Thank you and I hope to hear from you soon. It seems like no one cares

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520. I ordered a appliance package in February with a delivery dat for April 12. We were notified the delivery was changed to March 19. Again was notified of cancellation and new delivery for May 28. Order date and time confirmed for time between 9am and 2pm. Was called at 11:00 am and advised driver called in sick (2 hours after first delivery time) and told now delivery will be June 1. We removed ALL old appliances as requested out for new to be delivered. We are in a holiday weekend and have plans for company with no appliances to use. Was told by your company if they had to pick up order and deliver I would void my warranty. I have NEVER heard such a thing. We have waited patiantly (until now) already with 2 delays and now a third. I am not sure I will ever spend another penny of my money at a Home Depot again. This is the worse customer service I have ever dealt with. I chose Home Depot for my purchase even though I carry a Lowe’s credit card. Apparently my mistake.

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521. I purchased paint from HomeDepot in Chelsea,Ma and was charged an xtra $7.00 because I wanted semigloss finish…..when did this happen? Never in all the years that I’ve been doing business with HD did I ever get an add’tl charge for a finish. Also, I wanted to purchase some sample paints and was told that the colors that I picked could no longer be available in small samples….another change?? I always was able to purchase samples in any color that I chose. But its strange that the colors I chose were the popular colors of grey………….and other prices I’ve noticed have gone sky high……..what gives?? I do a lot of business in your store and so does my husband, but I’m seriously considering shopping either at your competition, Lowes, or a small hardware stores where the prices are not that far off from yours. Shame on You!!! A multimillion dollar store like HD has to price gouge! Well, I’m going to call the local news station and give you some bad publicity on your drastic increase in prices…….how much do you think that will cost you?? Good bye HD…………

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522. Last week on May 20/21 2021 I went to A Home Depot in Chicago Illinois to purchase 3 light bulbs.
     I picked the bulbs up walked over to check out and got in line.
     One of your employees was directong people to the 4 registers.
     Another person with a full cart was not in line and told your employee she was waiting so he stopped me from going to a register and told me to wait.
     So I went up to him and asked why I needed to wait with my 3 bulbs for someone out of line with a full cart.
     I felt as a 77 year old senior white male I was taken advantage of with this confrontation.
     I told him I waited in line were I was requied to be and your employee made me wait longer for no reason.
     I asked for a supervisor and he said he was the supervisor so I asked for his boss and he told me he was not at the store.
     He then helped me purchase my 3 light bulbs witch I did not need help dooming.
     As a senior I need help when I ask for it and do not expect to wait for people not in line.

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523. I think Home Depot is a terrible store. I have spent thousands and thousands of dollars at Home Depot. I would rather go to Lowe’s and spend more. The people are helpful and actually work. Nothing but problems from Home Depot. No one can ever fix a problem always tell you to call someone else.

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524. I live in Salisbury NC and there is NO Home Depot any where in out town or surrounding towns. I dislike Lowe’s but they are 5 minutes from my home. My husband calls it rip off Lowe’s. Please look for available property in Salisbury to build a Home Depot and give them some competition. Thank you.

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525. Pueblo CO store took payment from my sister for a washing machine over 2 weeks ago. She still has no washer. They keep her on hold, no explanation. Her name is Dusty Hart. She’s an older lady with severe disabilities. Please, kindly look into this. Thank you.

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526. I need to speak with someone from Home depot regarding some issues that have occurred since I purchased some laminate flooring through this company. I have spoken with several people in the customer care department but I’m still am not getting anywhere. If you value your customer like to say you do in the ads you all published then I shouldn’t have this much of a issue getting a resolution to my flooring concerns. I can reached at 336-423-xxxx. Thanks Yolanda Stevenson.

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527. I am beyond frustrated with the purchase of my French door from the Waldorf Home Depot on February 20, 2021, Order No. H2563-184188. I ordered a French door with blinds inside the glass with a screen. The door was installed on April 15, 2020 but the screen was damaged and had to be returned. The installer came back 2 weeks later with the screen but said only 1 screen was sent and to my knowledge – the door should have 2 screens. Today I was told by Home Depot that the door I ordered only comes with 1 screen (I picked my door out in the store and had no idea it only has 1 screen). And to add insult to injury – last night it rained and water was leaking into my kitchen from the patio door. I would like to speak with someone in the corporate office regarding my experience. My purchase was $2,957.89. My phone number is 240-640-xxxx.

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528. I ordered kitchen cabinets from Home Depot on May 8 2021. It stated if the cabinets were in stock which they were, they would be shipped within 3 days. After about 10 days receiving no confirmation that they were to be shipped, I started to contact Home Depot. After about a week of no help and no response from the cabinet vendor I talked to a Loren in the resolution dept. I told her I needed the cabinets ASAP she was unable to give me any dates when they would be shipped. I told her to cancel the order which she said she would. I received notice on Monday the cabinets were shipped. I called Home Depot again and was told no one canceled the order. I stated I was told they were canceled so I bought cabinets locally because of my tight remolding schedule. I called Estes Express Lines on Monday and was told they would not leave the terminal where they were received on Monday and would go back to Home Depot. To my surprise they arrived in Fargo yesterday and again I told Estes the order would not be accepted by me. I have other recourse at this time but to get our Attorney Generals office involved which I will start the process today. Thankyou Jody Martin

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529. I have purchased all my major appliances from Home Depot, including a whole house generator.
     I am having a nightmare with my most recent dishwasher purchase. I also was not credited for my initial purchase of a dishwasher that I failed to receive notice that it was on back order until August. I would like someone from Corporate to contact me. I have been a loyal customer for many years

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530. My name is Nicholas brandt, I have been a loyal hard working employee for nearly 2 years, and today they fired me, is it because I forgot to punch in twice or forgot to punch out. But anyways the store manager call me a thief and said I was trying to steal money from not clocking in, that’s discrimination 2nd I don’t know why I got fired because because I tell the truth about how depot in Glades Road is being run and how the customers have to wait one hour to get there most or bricks or pavers or mulch, when I complain to the manager and they say let the customer wait, is that my fault, or most of the garden center employees clock in when they want to, and go home when they want to. Or when I work alone when it’s busy and I ask for some help the manager says to do it yourself. Am I wrong to complain. Is it wrong to tell the customers that they have to wait for a pallet of sod, or a pallet of mulch, or a pallet of rocks they have to wait until they find a forklift operator, when I have 15 years as a forklift driver and the store manager says I play to much because I sing and talk to the customers I have 15 years operating a forklift. Is it wrong to let the customer wait for 1 hour or an hour and a half, is it wrong for speaking the truth. So why was I terminated, so in your response to my veterans lawyer, I was fired because of truthfully acting on my behalf because I don’t like the way the customers are being treated. And why I was discriminated against by calling me a thief by the store manager. Not in all my years working I have never been called a thief. So now I have 2 options to get my job back, or to let my veterans lawyer react to this decflimation of character I served 7 years in the United States Navy and not once was I called a thief. Please be so kind to answer back as soon as possible

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531. I was injured in your Greeley, Colorado store due to the negligence of your employees. This was reported to a manager immediately. Please reply in writing as to who handles these matters so I might provide the details. Thank you.

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532. I purchased appliances from Home Depot on March 5, 2021, with (1) of them being on back order and a delivery date of March 22, 2021. To date March 25, 2021 I have not received appliances and with communication with 3rd party delivery company, store reps and store MOD no success. I emailed Home Depot CEO Mr. C. Menear this morning asking for assistance. Hope to receive a response soon.

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533. I can’t believe you folks have lost touch of customer service efficiency and coordination. I had a small order 12 80 pound bags of cement 10 bags of red lava rock n couple small items. You sent a 40’ flat bed truck with one pallet of red ava rocks you’re sending another flatbed truck with the concrete from two different stores.
     Total waste of manpower and fuel.
     My delivery was scheduled for last Friday and they postponed it till Tuesday because availability of delivery trucks.
     With the ways that I’ve seen today you could hire a dispatching team for half a dozen locations and save on fuel n road time.

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534. I placed an order for a kitchen sink faucet. Based on the delivery date given, I expected delivery today. When checking I was told that the delivery daye had been moved forward by 3 days. I depended on your ability to fulfill the order as placed, and hired a plumber to do the installation. You did not fulfill your obligation, and at great inconvenience I had to cancel the plumber appointment. Have you tried to schedule a plumber? Then you know it will be difficult to get back on his schedule. Shame on Home Depot! I expected more from you, or at least a notification that you would not keep your promise.

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535. I went to a store to purchase Internet #313597426
     Model #77568-948 Store SKU #228176
     Hover Image to Zoom 47 in. L Wood Handle Post Hole Digger. It showed online 124 units in stock. When I got there they had none. I am tired of going to this store only to find product is out

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536. Job11060148 bow window
     2 measures & still wrong size – No info on a reorder or an ETA. Home Depot is not helpful at all!,,

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537. We signed a contract back in January for $18,000 to reface our cabinet doors, hardware and quartz countertop. They also built a special cabinet for our new microwave/oven. This has been a nightmare. We just got our sink in….we were without water from February until a couple of weeks ago. They are almost finished but we can’t get them (Weston Florida) to return our voicemails. We have called numerous times, with no response. I want you to know how disappointed we are in your company. Our salesman, Mark Bergman has been excellent. He has called the office too but still no response. Can you help us finish this job? Cabinet doors need to be installed and drawers too. I can’t begin to tell you how disappointed we are. We paid upfront, which was our mistake.

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538. To whom it may concern I am so so unhappy with the service that I have received from your home kitchen remodel it has been almost 4 months since this project started and I’m still waiting to be finished Crown Molding is not the right size doors ordered the wrong size addition money was charged because according to them to the person who does the measuring said that they had a mistake in the measuring they were missing an addition 8 ‘ so I was charged extra $700 which Which kill my budget to buy a new stove I should’ve known then that this was not going the right way after four weeks of waiting for the Materials to arrive we
     found out that some of the product was ordered wrong 5 doors are too big for the cabinets .The first group of install ere replace because work was not to standard Send one guy to finish the job Found out door hard was the wrong size Too many issues to continue To make a long story short it’s been 4 months on a 5 day job as I was told I can’t keep making excuses to my family and friends cause it makes me feel bad that have had I guess your solan (where Doers get things done) don’t apply to you guys I need to know when I expect closure because my wife and I are so Upset and most of all disappointed

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539. Home Depot sells hallow indoor doors, however they / or their contractor does not install hallow doors. Why is this?

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540. I sent you a complaint email if you did not receive please .et me know

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541. I was in your store well in Home Depot in Chico California yesterday and was walking by something and my leg got cut there was a lot of blood I went to one of the store employees and then several of them came up because it was bleeding so much they finally found a napkin first to give me a piece of paper to wipe up the blood then they found a napkin and a couple of Band-Aids the manager never came I just wanted to leave the store because I was in pain and there was blood everywhere when I got home I called the store and spoke with the manager who was very rude to me she said I shouldn’t have left the store and just was very rude I think her name was Rachel she said whenever I go back to the store to make a claim or file a report or something to that effect she said she would write it down and then that was it I don’t know what direction I’m supposed to go from there but she was very rude to me and I did get injured it may not have been very severe injury but I still did the injured and I don’t know if the thing that cut me was Rusty or what I don’t know what to do my leg is swollen and it hurts

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542. I HAVE BEEN TO HOME DEPOT SO MANY TIMES FOR THE SAME ISSUE. I BOUGHT A LENNOX A/C & HEATING SYSTEM AT THE OSWEGO HOME DEPOT. THEY SUB CONTRACT WITH FOUR SEASONS ON THE INSTALLATION. I AM NOT CRAIG MEANOR OR TONY LEMMA MAKING MILLIONS OF DOLLARS AT THE EXPENSE OF SCREWING OVER CUSTOMERS. SINCE I AM A SENIOR CITIZEN AND LIVE ON $680.80 A MONTH. MY UNIT WAS OVER $13,000.00 AND I HAD ISSUES FROM A COUPLE MONTHS AFTER I PURCHASED IT. I WENT IN THE STORE FREQUENTLY TRYING TO GET HELP AND THEY WOULD TELL ME I DIDNT PURCHASE IT THERE AND THEY HAVE NO RECORD ON ME. SO I CALLED FOUR SEASONS AND VERBATIM THEY HAVE NO RECORD ON ME AND SAID I WOULD HAVE TO CONTACT THEM. BACK TO HOME DEPOT REQUESTING HELP. NO RECORD OF ANY PURCHASE BY ME, DID I GET IT FROM MENARDS OR LOWES. SO I CONTACTED THEM BUT I HAVE NEVER BEEN IN LOWES OR MENARDS AT THE TIME. WE RITED FROM THE ARMY ALWAYS LIVED ON BASE AND NEVER DEALT WITH SUCH AN INCOMPETENT GROUP OF THIEVES IN MY LIFE. I HAVE USED ALL MY SAVINGS TO BUY THIS UNIT SINCE I HAVE ASTHMA, AND CANCER. YOU WIPED ME OUT. I PAID OUT OF POCKET TO GET IT RUNNING IN THE SPRING A FULL SERVICE ON IT EACH YEAR WHILE LITERALLY BEGGING FOR HELP. AND SHAME ON YOU AND YOUR COMPANY FOR SCAMMING ME OUT OF THOUSANDS OF DOLLARS I NO LONGER HAVE. TWO DAYS AGO IN 87 degrees MY SYSTEM SHUT DOWN AND HAS NOT RUN SINCE. I CALLED HOME DEPOT AND THE ONLY INTELLIGENT PERSON ANSWERED THE PHONE. I WENT OVER ALL THE HURDLES AGAIN AND SHE SAID WHAT IS YOUR PHONE NUMBER ( I thought just to say we will have someone call you.) and she read me DEBRA A MANOW, 202 STILLWATER, OSWEGO IL. I SAID YES THAT’S ME, SHE SAID YOU PURCHASED IT HERE AND IT WAS INSTALLED 11-17-2015. I KNEW I HAD BEEN SCAMMED TILL THERE WAS NO WARRANTY. I AM NOT CRAZY BUT SHE SHOULD BE MAKING THE MONEY YOU MAKE CRAIG MEANOR AND YOU SHOULD BE AT THE SERVICE AREA A COUPLE DAYS A WEEK. LOOK AT THE SCAMS PUSHING THE BIG TICKET ITEMS TO SENIORS WHO CANT AFFORD THEM OR NEED IT SO BAD THEY CANT AFFORD THEIR MEDICATION. I AM 64 YEARS OLD LIVE IN SENIOR AREA AND WHEN I CANT BUY NECESSITIES BECAUSE I CANT TAKE THE HEAT. THE SERVICE TECH CAME YESTERDAY AND SAID THE UNIT NEEDS REPAIRS AND IT WILL BE A COUPLE THOUSAND DOLLARS. MY HEART SANK. WE HAVE A TECH HERE NOW WHO KNOWS HIS JOB CLEANED THE UNIT OUT AND CHECKING EVERYTHING FOR $99. MY BIGGEST REGRET IS NOT GETTING THE WOMAN’S NAME WHO HELPED ME AND DIDN’T PASS THE BUCK. I WILL FIGURE HER OUT AND THANK HER FACE TO FACE. IF I MESS UP I STAND UP TO APOLOGIZE. IF I AM RIGHT AND YOUR WRONG I WILL STAND UP AND SHOW YOU WHERE YOU MADE THE ERROR. BUT IF YOU MAKE THE MONEY ON BACKS OF PEOPLE WHO CANT AFFORD TO LIVE WITH BASIC NECESSITIES IN LIFE. I GET HELP FROM THE MEDIA, FACEBOOK, TWITTER AND YOUR WEBSITES TO LET PEOPLE KNOW HOW MUCH THEY MAKE, PERSONAL INFO, ADDRESSES. JUST A COMPLETE HISTORY ON THEIR GREED. YOU KNOW WHAT MEAN.

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543. I had a GE Washer and GE Gas Dryer dumped in my garage on The online purchase was made April 26th, delivery was May 14. The 3rd party hauler dropped the boxes in my garage and are sitting in my 2nd parking space. I had paid for removal of the old equipment ($25 ea). I’ve emailed your “yitz” CEO 3 times as I’ve spent WAY TOO much time on the phone with your moron customer service. I ABSOLUTELY DEMAND my refund of $1.555.20 TODAY. I’m so done with your incompetence and inability to rectify your error!!! Get this crap out of my garage (again blocking my 2nd parking space) and issue my refund of $1,555.20 TODAY!! I was told ONLY today that Home Depot has to pick the equipment up FIRST then I get a refund. I was given a date for pick up JUNE 3rd!!!! As of that date you’ll have had my $1,555.20 for 6 WEEKS!! I’m completely done and incensed with lack of customer care and indifference. Since when is it ok to leave your stupid items in my garage for 6 weeks?!?! Get this out of my garage, GIVE me my money, and I will NEVER darken your stores again. WOW

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544. Doors incorrectly installed. Job not complete. I want a refund. Dissatisfied customer. Frustrating Inconvenience Store 1932 Matteson Il

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545. Was at Home Depot in windam ct and was helped by a very rude girl named cassey. She was very rude. It was a horrible experience. I spend a lot of money at Home Depot and have never been treated like before

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546. I am hoping you can escalate an order I have had a problem with from Home Depot for about a month and a half. The order number is WJ33285235. I tried to contact customer care, NSD, and Central Transport (Tracking number 55574224808) and I am all out of ideas and not sure where else to go. Central Transport shipped this out from Georgia to NY and is in Brooklyn. They have been ready to deliver to NSD who will be delivering to me for about three weeks now however NSD will not accept the delivery at their terminal in Maspeth NY because they do not have the room. NSD told me to not even use their own service and have Home Depot use someone else to deliver it to me which I thought was very strange. I called the corporate office in Atlanta and the woman I spoke with was very helpful however she could not escalate this case for me and just make a note. I have a case number from Home Depot to use another delivery company which is case number 24924364. This has been almost 72 hours and still have not had an update. If you can please get this turned around as quickly as possible because I have someone coming to me to build the chair and table set and I have to keep rescheduling with them. I appreciate anything you can do, please advise, thank you!!

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547. Requested return of an item on 5/14 and the item remains in my entryway. Attempts to resolve issue have been unsuccessful Can you assist me? I am a dedicated customer and hope to remain that way. Thank you Order #WM38050860

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548. My name is chino Jimenez I’ve been bullied at work and quit because It was getting out of hand. They thought I was Asian American but im Hispanic. Ive had co workers following me home and being threatening

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549. Purchased GE Laundry Unit 4-19-21 delivered 5-12-21. I was distracted when my ceiling fan was hit and dropped down by the delivery guys. One of the guys was fixing the damage to my fan while the other was installing the washer/dryer unit. I didn’t notice the severely unleveled unit until I used it over the weekend when the dryer door wouldn’t stay open and kept hitting me in the head. I phoned the store located in North Little Rock Arkansas on Monday morning where I purchased the unit. The lady that answered transferred my call to appliance Dept. No one answered. She told me that they were busy with another customer. She took my name and number for them to call me back. Today is Wednesday 5-20-21. I had not received the call back so I phoned the store again and spoke to the manager Heather. I was told by her that that no one is available until June 5, 2021 to level my unit so that it will function properly. This is the worst customer service that I have ever experienced! I’m in my 70’s and have never written a complaint before. I understand that things in life are not ideal but having to pay for an appliance that cannot be properly used for that length of time does not reflect the image that Home Depot supposedly portrays. Unfortunately I am at the mercy of your company to provide customer service when ever they choose to get around to it!

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550. I over paid you $3000.00 two weeks ago. I called you and my money was to be put in my checking account in 5 day .After 8 days I called again and they said their was something wrong with the transfer. You requested a copy of my bank stament. I called again and was told to call bck again in 2days . After 2 days I called again and was told annother 5 working days. I have other bills to pay are you goung to pay my late fees Thanks Don Loftin

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551. Got 4 bags of Vigoro soil at Home Depot. Found plastic parts and a large pc of metal wire in the bag. Just letting you know since Vigoro makes this for you. I have pictures of what came out of the last bag.

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552. I have been calling about my lemon Samsung washing machine. I bought insure but have many problems getting a resolution. My side (customer) of the issue and even the calls I have made to Asurion, Home Depot and Samsung are not recorded/documented and or addressed accurately. I purchased this washer from a reputable company (Home Depot) but am getting any help. I am referred to wrong numbers. Won’t you help me? I can be reached at Audrey A. Criss 310-629-xxxx.

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553. My name is John Placencia and I’ve been waiting for my replacement pro card. I’d like to see if I can have the name changed to Placencia Professional Services LLC

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554. We purchased numerous pieces in the Cambridge Brown Wicker Outdoor Patio Collection. We have been trying to purchase the Patio Sofa with CushionGuard Chili Red Cushions for 2 months to complete our set. We are on a list to be notified when this item becomes available. Unfortunately for us, it isn’t available yet and we are unable to complete our set. This is very discouraging and if we are unable to get the piece, it is likely that we will shop elsewhere for future purchases.

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555. Again, I want Home Depot to pick up my appliance which I have never used. I reported issues 1 day after it was installed and have asked that it be taken away. Please help.

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556. On examination of my account there is very concerning financial misinformation. The order date on the charge to my Home Depot card is May 7, but the flexible duct and installation of May 14 is on that receipt. To me that’s false accounting. On the page with the delivery date of May 13 that flexible duct and installation is listed there. Misinformation again! How can I firstly be charged for something that was determined to be necessary for installation, and secondly then be charged on the 5/7 original order date, and thirdly be shown to have been delivered on May 13 when it wasn’t? All financially questionable.

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557. svc_social_exxxx @homedepot.com
     Given the disclaimer at the bottom of the latest correspondence from Home Depot from the above address, do I need to speak to an attorney since I cannot speak with anyone else?

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558. My washer/dryer purchased at Home Depot was discovered to b defective on installation but Customer Service has told me it’s my problem with GE. I’ve never even turned it on. I want it taken away by Home Depot.

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559. was going in tomorrow to buy $500 of Behr paint for our newly purchased house in St.Joe Mo. Guess what, your ridiculous stand on masks just made Sherwin Williams $500.

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560. 2 months to get a 32×80 door. Nothing in stock. About done with home depot

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561. I’ve been waiting a month and a half for my kitchen cabinet which costed three hundred and some dollars and when I get it it’s broke now I have to wait another month to get a different one also they only gave me $25 off which I think it’s so unfair especially when I have to wait another month for a new cabinet to complete my kitchen I had to take time off of work to go pick it up just to bring it right back to the store I think they could have gave me a better discount for waiting so long

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562. My GE washer/dryer order was delivered May 13, 2021 but installer did not have the correct duct for the dryer. A second installer came May 14 with the correct duct but I was charged for the duct and delivery, but that is not the worst. The washer started on its own and I had to turn off the breaker to get it to stop. Another person was sent out to unplug it because I couldn’t reach and witnessed it running on the “off” position. Home Depot sent a defective product but now says I must deal with the manufacturer, GE. I have not even been able to use it once. A replacement should be sent to me by Home Depot. I’m 72 years old and am very upset by this.

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563. This is a complicated situation. My daughter bought me a washing machine on Dec 6,2020. ALICE DODD. There was a problem w a delivery date. The GE WAREHOUSE DID NOT SHOW UP ON THE FIRST DATE. They came March 14, 2021. The machine, model number, etc is:
     GTW465ASNWW. (?) could a V be in there(?) order number is:WJ25188613 on Dec 6,2020. THE SERIEL NUMBER IS: ZR 17130BG. GTW465ASN1WW.
     It sounded like it was dying. I recorded it. The delivery guy said he had one & said it sounded the same. I told him that was not normal. My daughter called the company but was told they don’t exchange big ticket items. HUH! I was told today, it can be returned within 2 days. A customer rep, told me about 2 days in May 14. She, also, said that in line buying doesn’t state that. That is a flaw in your system. I’m under 1 year warranty & need it changed out. The noise is louder. We can’t run it at night, it is so loud. It works, on a prayer.
     Simple: Home Depot, GE machine is not normal & is in death throes.
     MISINFORMATION GIVEN TO TWO PPL AT TWO DIFFERENT TIMES.
     GE WAREHOUSE MAY HAVE CAUSED WHY HD COMPUTER DOESN’T HAVE ACCURATE RECORD OF DELIVERY? GE messed up. I’m 1 hour into a wait on customer service call. Mallory helped me but needed numbers as I wasn’t showing up in the delivery date list(?) Requesting Mallory on my recall has me in the long wait. There is no gas for me to go personally.
     Please exchange the machine under warranty. DO NOT SEND SAME MODEL. It may have a problem.
     Thank you so much
     Sincerely,’
     ALICE REGAN
     910-644-xxxx cell
     tweedlexxxxx @yahoo.com
     DEREK & ALICE DODD PURCHASED ITEM FOR ALICE REGAN. ADDRESS xxxx Pamlico Rd
     Fayetteville, NC 28304. Delivery address. ALICE Dodd did her name on the delivery address.
     God bless you

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564. I am requesting you reconsider your mask mandate for your stores in Utah. Lowe’s does not mandate it rather recommends it and I see customers there without masks. I spend considerable funds at your store and am fully vaccinated. The CDC now has supported vaccinated people in not wearing a mask. Please consider changing your policy and allow people to choose for themselves.

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565. please provide mailing address for Craig Menear, CEO and Chairman of the BofD

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566. I had counters installed 5-28-21. They damaged my stove moving it and now it does not work at all. I have talked to 7 people at Home Depot , they washed their hands of it and put me in contact with the install company who were very rude. After a number of calls to complain they turned it over to Sedgwick insurance. They said they would send someone out. It has been 15 days of no answers and no stove. I feel your company should of fixed this on day one. I PAY YOU HOME DEPOT not the counter people or insurance company. They waited 2 weeks before they even turned in a claim and now I’m told I’m still in the window for them to send someone out. I’m a senior on a fixed income so who is going to reimburse me for all the meals I had to order out. Your customer service has been beyond the worse I have ever experienced. I wanted to order backsplash and new flooring but your sale person would not even return my calls. I took that business elsewhere. I would like this matter fixed and fixed today. I have been more than patient with the very poor service and lack of concern for me YOUR Customer!! I would not recommend your company for anything in fact at this point I’m telling everyone I know to NEVER do business with you. Now I’ll wait again I’m sure to see if I hear from you.

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567. You don’t talk to your customers . Bad costumer service. I ordered a gazebo & no one helps me about if it’s gonna be delivered or not.if not I want to purchase grime some one else who wants my business. Order # WM37276737

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568. I recently purchased a retirement home in Summerville SC after working for 30 years for Mitchell’s of Westport Ct. our store was noted for its personal relationships with our clients, one of my clients your boss may remember was Dick Tucker former CEO of Mobil oil and a board member of Montgomery Ward
     Our store is a industry standard for proactive customer service. A note about Summerville/Charleston area is that even in this social pandemic society is that our town is growing by an average of 40 families, houses sold, a week. Lots of corporate construction and offices for a number of Fortune 500 companies, and more important retirees moving from the North to Summerville. Which brings me to my point. We moved in two years ago to a empty house that needed some appliances, fencing, washers, Dryers , window treatments and my main point today flooring.
     We decided to replace our office carpet with flooring first, other rooms to follow.
     Went to Summerville store made a selection and hired Home Depot to also instal it
     Was told by your knowledgeable salesperson that installs were running a couple of weeks out after delivery, must be busy, Was told that the flooring will be stacked inside so it could adjust to in house heat / humidity. Fine thank you. I left happy to have that chore of y wife’s list taken care of
     Was told last week my order would be arriving Monday next, today. Nothing more. I had had both hips replaced before moving from Ct and have been dealing with seizures with at least 24 rib fractures in various levels of healing. I don’t look that bad but “book by its cover”
     Forklift man arrived with pallet, I’m prepeped with a place inside for the packages to be stacked. Forklift guy just wants to leave in driveway, nobody to bring purchase inside, I can’t do it for health driver just want to dump in driveway and thunderstorms forecasted for the afternoon. Now I’m upset and told driver to bring someone to unload, we don’t do that, someone tell the flooring salesman.
     Told driver to return to store and see manager
     I called and got the assistant Manager, got the curbside comment told him what his department salesperson told me brought up a few of clients that I’ve helped in the past, Jack Welsh, Stew Leonard’s. Was told that arrangements would be made, I said I have plenty of time to wait for everything to be done right
     With the amount of housing growth happening in the area I would think it would be best to rise above expectations to address the senior new clients. This is a case in point delivered more for Home Depot to change to the changes in local growth and grow customer service to a higher level.
     I will recommend reading theHug your customers books written by my former CEO Jack Mitchell. With regards
     Mark Taylor
     Monday May 12 th2021

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569. I’m from HPE Global Procurement team. I wish to invite Office Depot to take part into my company Global remarketing request. Can you please let me know who should I contact? Thanks

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570. Background information: I purchased doors for my grandmother, who is 81-years old and lives in a very old home. On September 6, 2020, I consulted with Home Depot and purchased four customized doors, a customized front screen door, and all additional items needed for an install as guided during the consultation. I was told the contractors, who would be selected by Home Depot would come out to my grandmother’s home to do the measurements for the custom doors, secure the permits, and install the doors by the end of November. The contractors came out to my grandmother’s home and took the measurements and we were scheduled to have the installation done once the order came in.

     The problems began in late December when the custom doors arrived, improperly measured and swinging the wrong way. It baffled me that the custom doors were improperly measured since the professional contractors came out and took the measurements themselves. Then I was told that the ‘corrected’ doors would now be arriving on the 8th of February- meaning my 81-year-old grandmother would be living without 2 indoors for 2 months! This was completely unacceptable, especially when the fault was on the company.

     Upon my follow-up, not contact initiated by the company, I was told that the estimated time for the arrival of the corrected doors had been changed to the 15th of February, which was later changed again to the 22nd of February. As of now (February 24, 2021), the corrected doors have yet to arrive! A contracted job, scheduled in September, which was due to be accomplished in late November has now taken 5 months since scheduling! And please remember to note, no level of courtesy or customer service initiated on the part of the company- all updates have been disclosed due to my correspondence. Is this the quality service that is supposed to be the reputation of your company and those associated with your company?

     A question, is Masonite the only contracting company Home Depot works with? I have spent a lot of money, waited 5 months, made tons of phone calls, and only have a front & screen door to show for it?! Within the past 5 months, only 40% of the job has been done. In what world is that ok? I understand there would be a form of delay due to COVID, but I think this is unacceptable due to the lack of communication knowing they messed up the order from the beginning. I have been extremely patient, exercised a lot of kindness, and have made great efforts to communicate my concerns to multiple people before elevating them to this extent. My mother and I do not have the luxury to throw time, energy, or money away like this. The intent of this letter is to simply inform you of the poor representation of your company exhibited by this particular Home Depot (Gainesville #0270) I did file a report to the better business bureau as well.
     *update as of today
     I traveled to Gainesville from Tallahassee on 4/23 and went to home depot to get answers since no one called, email, or text me about the doors coming in. I was told that the doors came in on 19th and the home depot. Then they set the appointment for May 3rd. Again no one told me this at all. I had to find out just by popping up at the store. I DO NOT LIVE IN GAINESVILLE. Today the contractors arrive to tell my grandmother Home Depot has somehow lost 1 of the four doors and is unable to find them. No one has called me about this. which means more delays. We’re going into 8 months now!

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571. I ordered your Hampton Bay Cambridge collection sofa and 2 swivel gliders order no. WM35648792. Besides the fact that I had to return 1 of the gliders twice do to damaged ill fitting materials- nobody can find where the sofa is. I have called twice to customer service after waiting for a ridiculous amount of time on hold. Both times I was told either it’s still coming or we will turn your case over to resolutions. I still have not heard and have no sofa. I am not hopeful it will be in gods shape if it ever does get here. No way to run a business.

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572. I placed an order on April 10th. Part of it was delivered. However, the patio table and chairs I paid $700 for was supposed to be delivered today (which is kind of ridiculous in and of itself-that’s a long time to wait) but it was not delivered.

     The tracking information on your website for this item is erroneous. It says you are using NSD yet the tracking number isn’t in their system and when I called them and waited 3 hours on hold to get ahold of someone I was told I wasn’t in their system at all when she looked it up my my name and address.

     I have been texting Home Depot with no response after the autobot. I have been on hold with your customer service number for over 30+ minutes 3 different times today. I cannot get ahold of anyone to help me.

     I would like to cancel that item and be refunded immediately. I think it would also be fair to receive a credit of some sort for the hassle and time wasted waiting on item and never receiving and never being able to receive help from your establishment. No one has time to try to get a hold of a company for that long when they have an issue with their order.
     Order#WJ33629703 and the “tracking” # that doesn’t work is 14376650.

     Reply

573. Our air conditioner was supposed to be here a week ago. It’s not, it’s getting hot in the desert, we have kids. What the ?

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574. Good afternoon.
     I apologize for bothering you but unfortunately customer care team at Home Depot doesn’t care at all and I have no other choice to resolve this issue.
     I placed my order on 04/04/2021 and patiently wait for my order delivered to my local Home Depot in Miami, FL. My order was not delivered on time, no emails or any explanation till I start to find out what is going on ? They told me it’s a delay at warehouse. Now they telling me that my order was accidently stops for no reason. I still did not receive my order and Customer Care team still has no clue what is going on.. Open case # 24634043. Thank you very much for your time and prompt attention to this matter.
     Respectfully,
     V.Mezheritsky, Sr.

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575. I did not receive slip covers for a 4 chair patio fire pit set order # WM34399039. Home Depot custemer service and Mantua NJ store wants me to pay for another set o0f slip covers when i have not received the first set of Henna Red Slip Covers for the cushions

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576. My name is Destan Kupa I am here for you to give me a solution I am from philadelphia pa on April 1 2021 I put chest 1880 square ft hard wood floor at the home depo at castor ave 19134 I payed over 6000$ they told me was going to be delivered at my adress 1261 n Mascher st philadelphia 19122 some how since that date the schedule of delivery have been changed 9 different times and nou is April 26 still nothing i went to the store I spoke to the manager of the store named Pedro asked for help he told me to call costumer care I did so and costumer care create a case nr which is 24536510 I was told it was going to take 24/48 hrs to fix the problem since April 9 nothing happened back and forth with store manager Pedro I was told that the delivery carrier is the problem I call that carrier centralwtransport to find out they are refusing to deliver because they don’t have any right equipment finely bough costumer care and Pedro told me get a f … my self there is nothing we can do I asked for my money back then and they aren’t responding the are refusing can sombody from the top help me solve this my nr 215 605 3535 it is very unexpected I spend over 3000000$ a year on bouilding homes on home depo and I am screwed up and been told to my self please be generous on ruching to me immediately absolutely need a solution

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577. HD claimed on 3/27/21 that tax exempt ID had been renewed and continue using. Multiple stores still show tax exempt ID as invalid.

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578. Home Depot HQ:
     KUDO’S HOME DEPOT!!! You are one of the few big businesses to take a stand against these CRAZY woke Marxists!! I will be encouraging friends, family, neighbors…everyone(!) to buy from Home Depot! You are my new LOVE!! Thank you, thank you, thank you, for having backbone in a very spineless culture. May you become even MORE greatly blessed!
     From an America 1st Patriot,
     Amy Richardson

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579. Where’s my order? WM35165806 on my order report said it should arrive April 6 to 9,2021 I called I went to the virtual chat and got no where. A letter, message, or email letting me know if I’m actually getting my product would be nice.

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580. After 6 months of frustration with Home Depot Installation in Fort Worth Texas, I am writing to see if my window installation can get finished; one of my windows is leaking water, and they never painted the windows frame, this does not happens on rich people house, on mine they placed a plain wooden frame on top of existing,. I have called several times to the customer service, the answer is: “expect a call in 48 hours”. I don’t know what to do, I am paying for an unfinished job. I will appreciate if some one take care of this, or I may find a legal way to do it.
     Thanks

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581. Please excuse my French but this is effing bullx excuse me and calling from Hawaii I’m going around the nepotism that runs rampant here on the island having complaint with the store here I think we have one home depot and a wahoo and I called I was looking for a part a 18 V battery for DE Walt cordless drill and I got the run around some guy picked up the phone hung up Bonny Benny picked up the phone in any was talking in his jibberish different language to someone else the whole time holding the phone didn’t even tell me the whole dine he was very very rude I don’t know if these people really have much of education!!! I was HUNG UP ON !!! I WAS calling for location & prices for 18v Dewalt Cordless Drill ! THE NEPOTISM RUNS RAMPID OUT HERE ! IS Why I’m getting it DONE RIGHT BY CALLING MAINLAND H Q !! I was not only hung up on . I called again ? And the guy of the Dept. Actually picked up phone , & never once said hold please NOTHING!!!! He just held the phone while talking his jibberish !!! With me on the phone !!! 5 MINUTES !!! He kept me there ! SEE??? DO YOU WANT THIS KIND Of representation for your company cause I would just love to explain to Seoul over my thousands of followers on social media….. Then I called back a 3rd time requesting manager I got the manager tone way had happened any sorry so sorry any looked up the prices of light packages hunderd $9 for 118 V DE Walt battery $449 for 2 that was the best he can do it he said it be sorry again I say could you please at least have a word with that guy cuz obviously hes totally clueless or doesn’t really care about his job Our who’s on the other line my father sold all the plumbing supplies to the twin towers when they were being Built-in New York City back in the seventies he also sold the entire plumbing supplies to the giants stadium The Yankees stadium The New York Times building the list goes on !!! Then I ask politely if the manager would be so kindly is to have a word with this guy so he wouldn’t be rude to anyone else for the future apparently he did have a word with the guy because I was just walking up at 2:00 a.m. in the morning my phone set home depot and I recognise that guy’s voice and he was making fart noises and whistling noises any just being obnoxious like to drunken idiots clowning around and this went on the charade I too am You want to talk about nepotism and why I am calling Georgia I won’t put this all over social media!!!! Thanks for your time ! I also worked for the International brotherhood of Allied trades in painters glazers carpenters and labour since 1983 until 2009 painted bridges space shuttles you name it I’ve done it !!! No M disabled living in Hawaii I decided at age 10 i was moving to Hawaii. here finally made it here 11 years ago M jist trying to live my life peacefully out here away from New Jersey New York City were I’m originally from…. I couldn’t screen grab the incoming call and what time and it says home depot and I recognise that guy’s voice that 1st hung up on me then held on to the phone while he clowned around with his buddies or whatever he was doing what I was trying to find prices on a part cause it’s little more difficult for me to get around disabled without a vehicle and have to either catch a taxi or a bus or something like that so its only other side of the island if it would be worth my time to go purchase these batteries bad I just got the drills today were given to me without batteries Hunderd $9 for $149 for pair of the cordless drill 18v batteries!!! …. Jerry De Sesso ( 808) 498-2818 …..Thanks . Let me know if I need to blow this random middle of night phonecall from a most OBNOXIOUS EMPLOYEE I RECOGNIZE HIS VOICE EARLIER ! Show if this guy is willing to go out on a limb and call me the middle night with a noxious making noise sounds in and being routed waking me up in middle of night apparently he doesn’t really care about his job nor does he care about the manager speaking to him cause how could he possibly just call my number randomly out of a million phone numbers on the silent he calls me and I have yet I’ve been to home depot one time in 10 years I set him disabled and I’ve been running hotels when I 1st got here nano was shooting movies in godzilla doing other things Nothing meeting to be home depot Show I get him in the middle of the night random phone call Up Noxiou’s phone call from home depot because the employee was reprimanded by his manager it’s all games jokes image euro feel like I’m back in freaking high school on this damn island are you have no idea how far my family reach is no threats but you must know the severity of this phone call. Maybe lowes will sell me a 18 v Batteries !!! I picked up a very Nice XRP 18 V & VERY NICE 7.2V DRILL A A WELL .Prestine condition! In carry case with 2 new chargers from Good Will for $12.99 heck of a deal .but it’s better price for a pair ! Like I said .$109 1 18v batteries or $149 for the pair !! And there in stock and a was going to go by the pair tomorrow but I might end up punching his guy in the nose so I might need to take a couple days or maybe I just go buy them elsewhere I don’t know I leave that up to you Bank you for your time 2:00 a.m. Honolulu time as I said I’m going around the nepotism because it’s bullx out here you see what the employees doing after the manager spoke to him after what he did to me originally. Thx oh Wait all my contractor buddies hears about this

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582. Purchase 2 patio set on line 3/4/21. Received 2 tables on 3/11/21, never received complete order. After many hours on line and on phone constantly inquiry about delivery, I was instruted to return the 2 tables
     to the store and I would be credited for my purchase. I was told I could purchase the patio sets in store and I would receive my 10 per cent discount which used to purchase originally and also make sure that I was given the 10 per cent that the customer service agent applied to my order for my inconvience. I was ok with that until I received my bill to only find out that I was not afforded any of my previous discounts and actually owed more money. This was not the agreement. I spoke with customer service today explaining the reason for call and my phone number was taken and she would get back with me today. Well no such call, I have never experience such poor customer service. All I tried to do was purchase and receive merchandise. What I want is my discounts. Order #WM33037769, H0352-122645

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583. I have been trying to get my money back on a refrigerator that didn’t deliver and was then canceled on 4/16. now being told No money until 4/27 or 28. This is not acceptable. I have been given nothing but a runaround and laughed at by your employees.

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584. Delivery of refrigerator messed up yard and door frame

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585. Why is my family member being given run around about an appliance you received payment for W J 32624872 264.87 paid to Home Depot through Ban of America. Today is April 22, 2021. I sent money to Mr.. G Carriero for purchase of refrigerator. He has been given run around, hung up on and no item has been delivered. We have ring video. No delivery has happened. Emails have been sent from Home Drpit with inaccurate fraudulent response. Can some emai us what is staturs as of today. YOU HAVE HAD MONEY FOR SEVERAL WEEKS. WHERE IS ITEM
     I PLAN TO CONTACT OWNER OF HOME DEPOT. MR CRAIG MENEAR at corporate office about the matter
     Send me a response and send G Carrier a response at garrixxxxx @gmail.com tiday.

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586. Thank you for not getting political. I’ll shop Home Depot from now on.

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587. I want to thank you for not supporting the new voting law. We will certainly be supporting Home Depot. It stands to reason that the last election was not a honest one.
     Thank you!

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588. Why have you not come out in support of voting rights? Stop worrying about your bottom line. The laws were changed to make voter more difficult for african americans. Support democracy.

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589. I purchased a GE double oven range that Home Depot advertises on website as having airfryer in both ovens. This is not the case and I was disappointed when delivered and installed last Friday. This was the deciding factor on this purchase. I called local home depot but staff there were less than concerned about my issue. I called GE and was told they do not make a double oven range with airfryer in both ovens. I tried contacting you all through Twitter but no response.

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590. BOYCOTT Home Depot!
     Stand up for democracy and against voter suppression!

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591. I support working people and I am glad your company is staying out of politics. I would boycott HD if you took a stand about voting writes either way. Lowes is right down the road. THANKS Your a business, not a sounding board. Leave that to HOLLYWEIRD.

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592. I have been trying to get info on the kids DIY projects. The page will not load. Iam trying to find 9ut 8f there is anyway to get the projects for my entire Prek class. Any help you can give would be appreciated. A phone number or person to contact L thank you

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593. I PURCHASED AN APPLIANCE AND IT WAS DELIVERED DAMAGED DELIVERY PEOPLE DAMAGED CARPET AND HAD A CHILD WITH THEM.I REPORTED IT RIGHT AWAY.
     PLEASE HELP. LEE BARTLETT PHONE #303- 944-xxxx

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594. Home Depot Bought a freezer, canceled delivery 30 minutes twice now after I have taken off work! Someone called off. I understand once but twice now. Unacceptable

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595. Home Depot is the worst. I will never buy another product from this establishment again, not even a plant. I have spent almost $8000.00 on outdoor furniture. There is absolutely no communication from your stores, warehouse, customer service, etc. Pieces were not delivered on scheduled date, arrived in several different deliveries to a home where no one resides. Chaise lounge chairs arrived without cushion covers. Promised and still not received, who expects cushions to arrive without the covers???? Customer Service could not care any less about your problem after holding on the phone for an hour. No tracking numbers were given, no confirmation numbers were given. Pure laziness!!! When you go to the store, not one sales person is able to supply intelligent information!! Your customer service is non-existent, work ethics don’t exist, training is lacking in a frustrating way!! I am absolutely outraged by my experience with your corporation.
     I want my $8000.00 returned plus the fees it cost me to have the furniture assembled, only to find out the set is incomplete and less than beautiful. I was hoping to spend my hard-earned money to create a beautiful backyard space. The end result is a disgusting mess for $8000.00. You robbed me of my money and also the satisfaction of creating a space I could be proud of. By the way, I’m retired on a fixed income. Craig Menear, are you on a fixed income, are you proud of your home?????

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596. I have always shopped at Home Depot and spend hundreds of dollars there. NO MORE. You are in favor of Republican gerry mandering and making it almost impossible for Sr Citizens and minorities to vote? Seriously? I will never shop there again. It is Lowes from here on out.

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597. We were shopping for a kitchen cabinet in Manahawkin NJ 08050 on April 17,2021 at 4:45 pm. The “gentleman “ in that department was sitting at a desk looking at his cell phone. There were no other customers. We had dealt with this individual on another occasion when shopping for blinds and were dealt with on the same rude fashion. He couldn’t be bothered to get up off his chair to show us anything. We have had other experiences with other representatives in this store and have had several services including window and floor installations performed by Home Depot. We have always been more than satisfied. But this person is a poor representation of what Home Depot is all about

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598. Orders were delivered separately one by one from April 1st, still not complete until now April 17th….where are my evergreens plants ( 5 ) , …H4150-254286-V7…att: john_e_coxxxxxx @homedepot.com

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599. your store in ewing n.j. is the most busy store ,in area,it is poorly managed, no material on stock, and no experience people in department, example electrical, plumming,plumbing, I helped build that store, I am a retired electrician, I shop in Hamiton n.j. Levittown, p.a. princeton n.j. these store are better stock, and more workers, if you need to talk with me you can call me 609 456-xxxx
     .

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600. As an anniversary present for my wife, I decided to update and renovate our old kitchen. I purchased the new cabines through Home Depot on February 20,2021. They gave me a March 17 thru April 2,2021 estimated delivery date. It is now April 16,2021 and my cabinets have not arrived. Nobody has given any indication of where they are or when they will arrive. My family of 5 have been operating without a kitchen for almost 3 weeks now since these cabinets are 2 weeks late. I am not happy at all with Home Depot’s customer service or since of urgency. I have been waiting since April 2nd for someone to tell me when my cabinets will actually arrive. All I keep getting is we will get back to you. I need answers! Not “I will get back to you”. It should not take 3 weeks to answer one question.
     If they can’t get me my cabinets, they need to give me back my money and I will buy them somewhere else!

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601. I understand Home Depot has jumped on the bandwagon publicly protesting Kemp’s new voting law. You are a business and produce a product. Political issues are not your domain. Stay in the service industry rather than trying to jump into the political one. I’m sorry to say that me, my family, or anyone that I come and contact with will hear my opinion in this matter and will no longer be buying your products.

     Regards.

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602. Is your company against the GA new election law?

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603. I purchased a French door samsung refrigerator approximately 1week ago.
     This item does not fit nor is it what I was told
     I return to the store asking if I could exchange the fridge for another one and was denied
     I am not asking for a refund only trying to exchange for something that will fit my needs and kitchen and does what I was told it would
     After I was told Samsung policy is not to accept returns I called Samsung myself and was told there is no such policy it’s the store what is doing this.
     I’m hereby asking for your help resolving this issue and hope you will do so
     Respectfully
     Marianne Clemo
     719 633 xxxx home
     719 229 xxxx cell

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604. I’m trying to buy a “MegaShot MSH3125 -S 3200 PSI at 2.5 GPM HONDA GC190 Cold Water Pressure Washer” from Home Depot. Everything says Honda engine except for the small print that states it could be 1 of 3 different engine manufacturers. I was promised by one “chat room” associate that it was available locally and that she would send me a link to purchase. No link ever arrived. I have both Home Depot and Lowe’s near me and my preference is HD, but not with customer service like this. I also called the stores to learn that it was not available in store so if I ordered online there are no guarantee’s as to which engine will come. I’ve spent several hours on telephone, visiting store and on chat room and feel like I’ve gotten nowhere. Can someone at the Corporate office please help?

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605. REQUESTING IMMEDIATE, FULL AND COMPLETE REFUND ($6,053.38) OF ALL MONIES PAID FOR BLINDS.COM ORDER NO. 9829190

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606. I am a Georgia resident and Home Depot stock holder. I support our Georgia voter ID integrity law. Home Depot should as well or at least stay out of politics.

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607. Order a shower door in February and paid for it but cant get one delivered by NSD delivery and they cant tell me where it is

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608. Ongoing flooring installation issue approaching a 6 month mark. At the time of installation it was discovered that the stair noses for the hard wood product did not match the flooring. The store was contacted and they advised us to have the floors installed anyway ( Mary- in flooring HD store Happy Valley Oregon) regardless and they would reorder stair nose and trim pieces to match. Immediately (days) after installation we noticed the wrong stair noses and trim pieces all started to lift and peel. There appeared to be some kind of coating on all transition pieces- also reported to store flooring manager experiencing another problem. Several attempts to match the color have been unsuccessful over the period of many months. There has been zero regular contact or follow up by store associates including management. There are workmanship AND product issues. Pictures were provided to the assistant manger to file a claim. No follow up! All contact on this has been initiated by us as the customer. On one instance only we were contacted and told the replacement pieces still did not match. After 4 attempts to order new stair noses/ transition pieces by the store after we called to inquire we requested a new product be installed.. Followed up yet AGAIN and we were told claim was denied and we would have to pay for labor if we wanted a new product. Only found this out because I called AGAIN! Not once has anyone asked to come inspect or view the installation. On 4/14/21 offered $500 compensation and option to order new stair noses/ transitions to match AGAIN- only because we called the store! Zero accountability or action on Home Depot’s part. We have been living with a horrible flooring job. This is unacceptable. What would be reasonable in a situation like this? Does HD as an organization feel this is fair or reasonable? Filing a additional report with the BBB in Oregon. Fed up and frustrated! Looking for a solution to resolve this issue that is fair and reasonable. Immediate reply is requested.

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609. I requested a wood fencing estimate. The estimate was scheduled for today and it never happened. I called 3 times re: arrival times…….no response

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610. Could you give us direction as to whom our company would need to talk to about distribution of our products Thank You.

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611. Please call me at 719.641.0251 about garden shop complaint in colorado springs, co.

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612. I bought a refrigerator and had no problem waiting for delivery. Unfortunately my fridge died and I have tried to get the delivery moved up ASAP . Everyone has tried to help at HD but seem unable to help. We will lose all of our food!!! I was shown that there are 330 refrigerators at the warehouse but no one to deliver ! I even went on the HD chat and was told someone would contact me today. No one did!
     I could have bought the same refrigerator at Brands Mart for much less money but we are loyal Home Depot customers. Very disappointed !! Order HO284 248384

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613. over the past 15+ years I have spent 10’s of thousands of dollars with homedepot. Up until now I have had no complaints….. I have contracted to have windows placed in my house and have begun to make payments on my homedepot project loan. the construction was supposed to begin today. In the beginning of this project it took several weeks AND ME INITIATING THE PROCESS to get someone out to my house to just measure the window spaces and it took AGAIN more weeks AND me initiating the process in order to get an installation date of April 14-15 in which I had to rearrange my vacation in order to accommodate. A few weeks ago I received a call stating that my instillation was going to be pushed back due to the lack of a large enough team to complete the job. I told the gentleman on the phone that I was not happy with this arrangement and he asked if I wished to speak to the project manager, in which I stated that I would. That was, again, a few weeks ago. Three days ago I retrieved the number off of my service agreement e-mail and attempted to contact Mr. Rick Beatty via phone in which I had to leave a message. I AM STILL WAITING FOR A RESPONSE FROM ANYONE FROM HOMEDEPOT. My account number is 1103xxxx my name is Elaine Chen and my phone number is 856-498-xxxx. I will be out of town next week. I must say that I am completely disappointed in the treatment that I am receiving from Homedepot on this project, I do not feel that it is fair that I am already making payments on a product that I cannot enjoy at this time.

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614. As a company, you have no place setting demands in voting procedures,, I’m from California, but stand by Georgia’s decision.. If you don’t have an actual photo I’d that shows your face and has your name and identifies you as a legal voter,, you don’t get to vote!!,, I will not continue purchasing products from any of your stores or vendors as long as you’re willing to act in this way,,, you don’t get it,,1person,1 vote,,in person,,, worked for the first 200 years,,,,,I suppose you want to change that history too

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615. As a result of your politicizing Home Depot, boycotting Atlanta, hypocrisy about ID when you also require them for picking up orders, and your company being prejudiced by playing the race card against the facts of the voting law, our family will now boycott Home Depot in favor of Lowes and Ace Hardware.

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616. Hi Mr. Manear, I emailed you last week regarding my missing Cambridge Hampton bay wicker couch. It is still missing according to all the people I have had to talk to. I was supposed to be called back on numerous occasions and still have not been called. I paid for the couch on my home depot account. It was supposed to be delivered on 4/2. My name is Gail Vendetti. My phone number is 508-216-xxxx. Someone did reach out last Thursday and told be they would call back on Friday. They did not call.

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617. We at Central Assembly of God in Bethlehem, Pa., are reaching out to you for a possible donation towards our annual Christmas Outreach. We expect more participants this coming holiday due to the current pandemic. Our community needs our help to put smiles in the hearts of our families and childrens lives.
     Will you please consider contributing to this event? We can and will supply you with a tax ID number on our letter head. We are a 501C3 christian church.
     Thank you for your time and consideration. I look forward to hearing from you.

     Respectfully,

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618. I will not ever shop at your store again! You did not read the GA. voting bill! STAY OUT OF POLITICS!

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619. I, Ms Mae Smith have been dealing with Dan, manager at the Home Depot since 03/29/21. Store located at 2500 Cambridge RD; Schenectady NY 12304. My unsolved problem pertains to damaged carpet installed in my bedroom by Home Depot’s Subcontractors, ACS Installers. Between Home Depot and ACS, there remain no solution as of today. I have spoken by telephone over 17 times trying to get the issue of my damaged carpet replaced. I continue to receive the runaway, along with unresolved broken promises. When ACS employees established my carpet, they starched paint off my wall and did not share their error. ACS male employee were rude during his second visit in my home and I have requested he not return to my home. ACS is sending someone else to my home to inspect the damaged carpet for the 2nd time on 4/13/21, even after I delivered photos to Dan in the Home Depot store. ACS employee have already taken photos of the damaged carpet when he came to my home last month. This experience is very stressful to me. I am a 66 year old Senior who paid her money and trusted Home Depot to stand by their contract. I have reached out to the Better Business Burea and Small Claims Court and plan to proceed, if I continue to receive no solution or refund of my money. No customer deserve this stress on top of this COVID epidemic. I will wait for a response. Ms Mae Smith; mae.smitxxxxx @gmail.com; 518-421-xxxx

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620. Hi, we are Customers what spent lots of money in Home Depot. We always some how buy a Fixer upper. We did so again in Payson AZ. So again, everything we need we buy in that store. Well today we had to return two celling fans. I gave my husband the receipt. They told my husband, it was not a valid receipt. He did not know what that meant. Instead of saying, that is not the original receipt. The Manager on duty told my husband, he did not pay for it. Of course my husband got upset. He is 75 years old. So he told her, wait to I bring my wife in. He came told me what was going on. He was upset because he told me, she basically accused me of stealing them. Not paid for. What else would this mean. So I looked to see if I had a different receipt. Did find one. Went with out my husband to return the Fan’s. When I was done with my return,I ask to speak with that Manager. She came all defensive to the return area. Would not let me speak. The first thing she told me, I’m not here for a lecture. I told her, I’m not here to lecture you. I’m here to find out, why you treat a 75 year old customer that you going to throw him out of the store. I told her, you should have explained to him what a receipt is what says not valid. She started to get angry and disrespectful. The two girl she had with her, of course trying to back her up as much as possible. I did told her, I don’t believe in customer being right all the time. But you need to learn how to speak to customers. She then got upset and told me, you don’t need to come in here anymore. This got me very upset. I have to be honest. I used word’s I don’t like to use. Just alone her rudeness and this two girls on her side agreeing to everything she was saying made my blood boil. I was a store manager, I had Employee’s by my side. Never ever in my life had I face someone the rude. I don’t no how she became a manager. All she keep on told my husband is. I’m the Manager. She told me, don’t you come back in this store. Well, that is no problem. I will not go back there. We will get our big thing in Mesa AZ. I know for a fact, she will get away with this just because, this girls will lie for her to keep thems jobs. It’s really upsetting to know, that Home Depot has this kind of people working for them. I’m a good person. I would give my shirt of my back to help someone. And again I’m very sorry for getting so angry. But, when you attack a 75 year old men because he does not understand the meaning of a invalid receipt. You got a problem. Thank you for reading my complsint

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621. So lincoln store. Very non helpful. Employees walking around but didn’t want to help load or anything else.

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622. I’d like to compliment two workers who were a great help to me today. What is the best email address to let someone know how awesome they were? It was at the Steele Creek store in Charlotte, NC.

     Reply

623. Your manager Rebecca from your store in chico CA, literally followed me the entire time and then approached me in such an aggressive offensive manor I WILL NEVER shop at any home depot for the rest of my life. I’ve complained before and the management stereotypes and treats me worse than the associates im complaining about. Not a soul has ever followed up on any of the dozen complaints I ve made in the last year. If someone doesn’t contact me I WILL NOT rest until I let the entire state know to shop at lowes. I’ll spend my entire day tomorrow calling your corporate office. I will start the lowes for life movement boycotting your monopolized ignorant chain just for the soul purpose of closing home depots doors. 530319xxxx
     P.S.: FIRE REBECCA ASAP BEFO R E SHE DRIVES AWAY MOTE LOYAL CUSTOMERS LIKE MYSELF.

     Reply

624. I ordered 15 doors from the Home Depot in Danvers and they told me I’d get them in a week delivered when the week came there was no delivery so I contacted the store and asked him what happened did not get a reply so I went into the store and talked to Jeremy at the pro desk his name is Jeramy ThompsonHe tells me the doors I ordered are no longer available so we picked out substitutes and he says those will be there in a week the week came I got a delivery and it was only two doors and they were the closet doors I drove back up asked him what happened he told me they had a problem with the computer to the store that had the doors didn’t send them out he talk to his manager and asked what they could do so they called around to other stores to make sure they could locate the doors for me the doors were totally paid for the first day I went in there two weeks have gone by all I got was two doors I went back to the store and asked what happened and they said that I would have the doors within a week so the following Monday I got two more doors in the morning and six more Wednesday afternoon still missing two doors and went back to the store talk to Jeremy he told me that they called at Home Depot in Everett and they had to two missing doors but they would not deliver him he told me I could go there and purchase them myself and bring them back the receipt and they would try to figure something out but I don’t see why I should have to re-purchase them when I’ve already purchased them the first time it’s been nothing but a run around I’ve been patient and more than accommodating and I’ve lost time working out on my project at the house of my customer and on top of it all it’s making me look like a fool is there anything I can do to help this process along I would appreciate a reply before I have to make other arrangements legal or newsworthy I’ll be waiting for a reply thank you the store I dealt with is Home Depot Danvers Massachusetts

     Reply

625. Your Shrewsbury Mass was where we went today to order an outside door. No one was in the door &window dept. we asked several employees if anyone was there they all said we’ll have someone come over never happened. I went to customer service twice, twice I was told someone would meet us in that dept. Well no one ever came to meet us there. After 45 mins we decided to leave on the way out I went to customer service and said no one ever came by to talk to us we are leaving and going to another store possibly Lowe’s. All she said was sorry! We have done alot of business with that store and find that evidently whoever works in that dept could careless about customers.

     Reply

626. I cannot connect with the customer service complaint line. It went right to the survey. I’m extremely unhappy with the customer service

     Reply

627. I have wrote to the Home Depot on several occasions, about delivery problems at the Wake forest, NC store and the problems are not being fixed

     Reply

628. Hello. I had 5 appliances delivered yesterday and 2 items were damaged and delivery man took them back.

     I have been in a chat dialogue for about 1.5 hours only to receive 4 chats and a final result of please call the manufacturer about your products? Really now? Can I have a manager please call me.
     770-403-xxxx
     Thanks

     Reply

629. facebook.com/LaughLoveCook94/videos/1159492247837210/. How is this fair for other employees work so hard and others goof off. This is from store 3652

     Reply

630. Hello,
     Ref: Georgie Election Law

     Please stay out of politics. That is not what you do best!
     I don’t understand why your company is okay with disappointing and angering a large percentage of your customers.
     I can no longer do business with Home Depot.
     Goodbye Home Depot and hello Lowe’s.
     Thank you for listening,
     Bill Kohler

     Reply

631. I would like to inform you that we will no longer be Purchasing anything from home depot Due to the Stand you took on George’s Voting regulations You as other corporations Should stay out of politics.

     Reply

632. I was very surprised and offended by HD criticism of Georgia’s voting law. The fact that you jumped on the band wagon against the law without any research into it. There are many states that have more restrictions and this bill actually opens boring opportunities while ensuring integrity. I was a faithful consumer of Home Depot but your jumping into politics.

     Reply

633. Faulty product is installed and I don’t want to return it, but would appreciate a dollar return. The box it came in was missing brackets. I already returned to the store to get them before installing the blackout shade which doesn’t retract.

     Reply

634. I’m appalled to learn that Home Depot is supporting boycotting of GA over the Voting Law. As a Black woman, I feel that the Law is ensuring that MY right to vote will be secured. Has Home Depot read the actual Law or are you just listing to someone who has not, who is reacting off of the lies being told about the law.

     Reply

635. I am just a regular guy w/a couple of rental properties and spent between $30,000 and $40,000 a year at HD. About 3 years ago we got a Lowe’s but DH is more convenient so I almost always shop there.
     I hoped and expect HD as a GA based Corp would make a statement expressing concern about GA’s new effort to disenfranchise minority voters. Until I hear something, anything I’ll be shopping at Lowe’s.

     Reply

636. Why so silent on the voter suppression in Georgia?? I have plenty of your stock and I can’t understand why you don’t want democracy to thrive in this country.

     Reply

637. I am a pro remodeler currently working on two homes. I have spent who knows how many thousands of $ at HD over the last 35 years. No more. Support of Georgia’s Jim Crow prejudiced laws, Trump and corrupt Republicans is disgusting to our democratic and American ideals. The irony is that I am a long standing Republican! Though I have a HD less than a mile away I will not buy so much as a box of matches from you until you understand that America is a democracy and NOT a banana republic supporting white supremest radical right terrorism. Good bye HD, hello Lowes and Menards!

     Reply

638. I need help with a defective unit delivered.

     Reply

639. Short & Sweet:
     Have held a card MANY yrs. Spent a lot of $s.
     Alco Business centers 6035322188065555
     Charged $25-this statement.told payment not made last mo. Do not remember receiving a bill. No matter-there was no other contact made-no call re. payment overdue,do you want to make it now,etc.
     Do not like being treated like that after being an outstanding cust. for yrs. so we closed out acct.
     Just FYI

     Reply

640. I would like to report the Home Depot store in my neighborhood Bear Valley store in Denver Colorado. The trash in the parking lot and near the garden center is never picked up. Called to report and was told it is not up to the store it’s up to the owners? Really I work in property management and tenants should not be allowed to just let trash accumulate until someone picks up. I see the young workers standing around talking you would think one or two workers could pick up the beer cans , used masks etc. I know our neighborhood is not the best but really ! Home Depot should care . Please try to address the issue. I would be more than happy to produce photos. Thank you

     Reply

641. My daughter ordered some patio furniture and the only thing that came in was the couch and table. The two side chairs did not arrive and after repeated attempts to contact Home Depot no one has gotten back to her. order wg32227122

     Reply

642. I had a situation occur on 04/01/2021, at store 1032 that I felt was not handeled properly. I received an email on 03 /27/2021 from HD inviting me to come in on 04/01/2021 to receive a free gift because I’m a Pro Xtra customer. I thought cool, so I went in. I went to the Pro desk and showed them the email. Their response was “I don’t know what your talking about and they knew nothing about any free gift. After getting the run around I decided to call customer service from my car. The rep. said to go back into the store and ask for the manager to see what was going on. I waited 15 min. at the Pro desk line and ended up with the same person that I spoke to earlier. This time I asked to speak to the manager. See called him and the person never showed up. I asked the Pro desk associate as to the managers where abouts and the person said that he is really busy and that he probably didn’t know anything about this free gift. The associate basically gave me the feeling that she was done with me. This ordeal took over an hour of my time and I left the store thinking what a joke. This is supposed to be “Pro Xtra Appreciation day” and I was treated so unprofessional and with no respect by these front line associates. I went home paissed off and immediately called customer service again and told them my story. There answer was that they would get to the bottom of this and get back to me. They did email me the next day a chain email and offered me nothing for wasting my time and leaving the store with no free gift. I have shopped at HD for over 30 years and never had anything like this before. I worked for Marriott for some 36 years and I would never treat a guest like I was treated. Any bad situation that a guest had was treated with utmost concern and resolution on my end. This is what I expected on your end. Thank you.

     Reply

643. After hearing that you have no support for Georgia’s election laws I will not shop at Home Depot anymore and will ask all my associates to do the same . I might remind you that ALL LIVES MATTER AND ” I have a dream , that one day a man will be judged by the content of his character and not by the color of his skin ” Let that sink in !!! Please respond .

     Reply

644. Will never purchase from Home Depot again because of you intrusion into politics.

     Reply

645. I hope the focus of the CEO is on share holder value. If it is, why would HD alienate 74,000,000 American citizens many of whom are loyal your customers who, of course, have other shopping options.

     Reply

646. I see that Home-Depot did NOT do their homework before an ignoramus made a statement about the voting laws, and made a huge mistake. We use to buy a lot from this outlet, but now we will NEVER but a thing from this store anymore. You need to fire this person who made that statement. Go on TV and renounce what was said, maybe that will help, I dough it, but maybe.

     Reply

647. Seeing how home depot is immersing themselves in politics,l have decided to take my business to others.My decision to become a shareholder because of home depot’s decisions, is leading me to invest elsewhere.I’m sure I’m not alone with these decisions.

     Reply

648. Said wrong things about GA. Voting. Going to Lowe’s from now on.

     Reply

649. Went to store in towson md and I am disabled and ask for help it was the first time I felt discriminated against it was like I was a inconvenience to your staff

     Reply

650. Your decision to side with the woke crowd re:Georgia’s voting law has inspired me to go around the corner to Lowe’s. Never again to shop your store. You need to become more informed before committing to this stupidity.

     Reply

651. I will never set foot in another home Depot again. Reason
     for supporting MLB pull out from Ga baseball game. I as
     my friends are so disappointed in you. Maybe you should concentrate your business dealing with the communist Chinese .

     Reply

652. Please get your facts completely straight. Have a meeting with people that know the facts. Many cities as New York and many others have the voting standards that Georgia is putting in place. We are telling all of our contacts to go to Lowe’s. Cut you out.
     Cathy Sands
     P S
     Get your facts straight. You are pathetic. You make bad choices.

     Reply

653. Mr CEO, Our company and our family will stop shopping at Home Depot. Sell your items and stay out of politics, you have ruined my view of Home Depot
     ”If you sell hamburgers or chicken sandwiches, sell them. But don’t take our money and use it to preach wokeism to us”

     Reply

654. I want to express my disappointment with Home Depot due to your stance with the new Georgia law voting requirements. I live in a state where you must show an id to vote. If a person wants to vote they will find a way to get an id or ask for help to obtain one. I work for a company that requires an id. I’m sure your company does too. To order utilities you need an id, to drive you need a license which is an Id. To get social security and welfare, you need an id. I am not a radical right or a lost it left, I just believe in honest and fair elections.

     Reply

655. Because of your uninformed comments about the Georgia voting law I would like you to take me off your mailing lists. I will also stop shopping at your store and let everyone else know the TRUE FACTS about the legislation !

     Reply

656. I was appalled to hear on the news that Home Depot is one company condemning Georgia Election Law…..this is so wrong and I am now considering not shopping at any Home Depot store and once I have paid off my credit card I will send it back to you. I do not understand corporation’s getting involved with politics when it is obvious that your companies CEO has not read the new election law. Georgia’s new election law is less restrictive that Delaware, New York and New Jersey and possibly other states too! Here is comparison with Biden’s home state Delaware which Delaware is more restrictive than Georgia.
     Delaware:
     — Forbids no-excuse mail-in absentee voting
     — Half as many dropbox locations
     — Forbid no-excuse early voting until 2022
     — In-person early voting for only 10 days
     — Polls open from 7AM – 8PM
     — Voter Identification required

     Georgia:
     — Allows no-excuse mail-in absentee voting
     — Caps dropboxes beyond the required limit of 1 per 100,000 voters
     — No Excuse in-person early voting
     — 17 Mandatory days and two optional Sundays of early voting
     — Polls open from 7AM – 7PM
     — Voter Identification required

     I just do not understand how showing ID is an issue when I had to show my ID for vaccination, to fly on a plane….explain to me how showing an ID is so offensive and when were minorities not able to get an ID in this country? Your company is assisting the Democrats to weaponize race in this country…now is the time to go back to shopping at Lowes!!

     Reply

657. I think u have to let america know how u stand on voter disenfranchise in Georgia will you actively campaign against the people who did this

     Reply

658. To Craig Menear:
     Sir, your policy to allow employees to wear logos supporting political positions such as BLM is more than disappointing. It is cowardly. I do not want political diatribe while shopping. Reconsider this policy.

     Reply

659. Not a complaint but request that you, HD, speak out publically against GA’s recent law suppressing voter rights. I am a frequent customer of HD. I would like from you a clear stand. Thank you… Royal Synwolt

     Reply

660. Thanks for speaking out for voting rights in GA. Please continue to work to oveturn the new voting law, thanks. And thanks for the Georgia Aquarium. You are also helping the sea otters I work with in Monterey.

     Reply

661. Dear Mr. Menear and Hime Depot decision makers, I will no longer be doing business with your stores. If you are going to insert yourself into the politics of deception and cancel culture, I will not support you. Starting a new house build in May. Will NOT be visiting Home Depot for supplies. Stay out of politics, and just continue to enjoy profiting from the Corona virus, like your friends in the Democrat party are doing.

     Reply

662. I have been a customer of Home Depot for years and spent a lot of money! You have just lost my support. Liberal!
     Heading to Lowes and local hardware stores.

     Reply

663. I have not seen a comment on the new restrictions your legislature has put in place on voting. Do you agree with the Falcons, Coke, and Dekta Airlines.

     Reply

664. I will never enter a Home Depot store again! Stay out of GA and all politics as you try to disguise it as equality. Lowe’s here I come!!

     Reply

665. I will cease shopping at Home Depot based on your opposition to the new GA election law. Read the Bill. Hello Lowe’s.

     Reply

666. I bought a shower from store in Vienna wv on feb 27 th. Was told it would be in march 26 th called local store march 26 th and was told it wouldnt be in until march 31 st. Called on march 31 st and was told truck was in but wouldnt be unloaded until next morning. Called april 2 nd and was told it didnt come in. I have waited far too long . I went to store to just cancel it and a woman named joyce was at the counter she then proceeded to tell it probably wouldnt be in until april 6 th and then there is still no guarentee then. I told I have to cancel and she became very rude and said no way I could do that because it has to be in store to do so. I have went and bought a shower at lowes . I dont need this one. She then starts yelling cant help have a good day over and over again . Heard until I walked out the door. I have always bought from home depot since it opened but will never again
     I dont need this attitude I’ve been more than patient this bathroom project been stressful enough without her attitude
     She acted like someone impaired because of her actions. Maybe you need to do random drug tests .

     Reply

667. Notice: I am boycotting Home Depot for the following reason.
     1) condemning George’s new election reform. And how the CEO of Home Depot is caving to woke cancel culture and our sacred elections. I had faith in Home Depot and its mission and values are not aligned with mine. I am certain I speak on behalf of 80 million US citizens of the United States of America. I will make it my life‘s mission to chat with three people every day for the rest of my life to advise, spending money at Home Depot is equal to supporting Marxism. Also Home Depot will go the way of Montgomery wards, Kmart, and Sears. The only difference is Home Depot will be known as the company that failed because it Had communist beliefs.

     Reply

668. I’ve been emotiomally abused by an employee Joel

     Reply

669. Why is home depot boycotting Ga.? Read the bill
     Do u not want a fair and legal election? I thought home depot was a christian org. Before u go after a state, make sure what the truth is
     Biden and his press secretary and his cohorts lied and they know it. What is going on with your company.

     Reply

670. Home Depot. As a long time HD investor you’ve done a great job and we had a great run so far. I’m a residential real estate owner and steer my crews to shop HD whenever possible. Please stay out of the recent Georgia political issues. Everyone has a right to choose. Please don’t make us choose going elsewhere for building supplies.
     Thank you,
     AJ

     Reply

671. Sorry to see that Home Depot has decided to get into politics , which I feel is a big mistake on your part . Have been a good customer of your company for ever since you open your stores in Charlotte,N.C. I have been purchasing goods from your stores for better than forty years bud since your decision to get into politics I feel that Lowe’s will be a better place to do business, so I think it best to cancel my account with your company. Sorry for I think you have made a bad mistake. I know my business will not effect you very much at all, but hope there are more out there that agree with me.

     Reply

672. Very dissapointed your company is critical of Georgias effort to insure election integrity. I spend hundres of dollars annually with you folks. NO MORE.

     Reply

673. Absolutely disgusting that a CEO would get involved in this decisive political climate. With your comments on the GA voter bill you have lost a customer. Politics should not be a part of corporate America. I’ll gladly shop at Lowe’s!!!

     Reply

674. If you feel it is good business practice to weigh in on Georgia election laws to show you are a wake corporation. I feel it is only fare as a consumer, contractor who has spent hundreds of
     thousands of dollars in your stores to take my business elsewhere. I will return as a customer after you issue an public apology.

     Reply

675. I BOYCOTT you what un American stance you have on Georgia voting laws.
     You have been going down hill for awhile but this takes the cake .
     You hate America that is all I need to know what a selfish liberal freedom hating pig the CEO is..
     When the power beings have used you up under thr bus you go.
     I love America with all my heart and soul .
     You make us all sick.

     Reply

676. I am sick and tired of your company’s inability to support voters rights. I will NEVER EVER MAKE A PURCHASE AT YOUR COMPANY AGAIN. Your a bunch of f……… Nazis.

     Reply

677. Would someone contact me please 215 620 xxxx. Thanks

     Reply

678. You need to dump non stop delivery! They don’t pick up they don’t answer their phone or chat line. They don’t even answer your customer service! I’m done. You are sitting on about $2000 of my dollars because they refuse to do their job And use COVID as an excuse! Please use someone that will do their job.

     Reply

679. I need some help returning a GE dishwasher that does not fit in out building space.

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680. Mr Manear please stand up for voters rights in GA. We need to hear from your company. I spend most of my money at your store. I hope I won’t have to leave.

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681. Why have you not done anything to prevent Ga. from instituting anti-democratic, suppressive voting laws? Are you happy with this country becoming a plutocracy? I and my friends will NEVER use Home Dept again until and unless you support our democracy and decry these horrid laws loudly and clearly!!!!

     Reply

682. Is it true that your company supports the trampling of States’ Rights?

     Reply

683. Our family will no longer be supporting Home Depot due to Home Depot becoming part of the cancel culture in Georgia. It can work both ways. We will now use Lowes and small businesses in our area. We used to use Home Depot frequently.

     Reply

684. Problem with carpet wear.4years old not told to keep receipts when buying carpet.have receipt for last cleaning but not the first one.asked why consumer was not told to keep receipt said they are to busy to tell about the warranty.25 year warranty?now was told to read the back of the carpet.still doesn’t say anything about cleaning or receipt to keep.have been on the phone for hours.i had two other carpets installed at the same time and they are perfect.please get back to me as soon as possible.thank you.hopefully this is sent to Craig menear

     Reply

685. Your company is late in responding to Georgia’s restrictive voting laws which is meant to disenfranchise many minority voters. Please take a stand against new laws and show your support for American values and voting rights. I will drive the extra miles to avoid your stores unless I hear that you’ve taking a stand against these new voting rules.

     Reply

686. Mr. Menear,

     My name is Jeffrey Lee Carter, I purchased some some landscaping stone paver SKU 1001-571-520 3.5 INCH SQUARE RS PLANK quantity 440, on the 16th of March 2021, along with some landscaping timbers, the order was to be delivered on
     the 24th of March 2021, the timbers arrived but no stone was delivered, I called my local Home Depot in Wake forest NC, spoke with he said he was the store manager named Chris he didn’t give his last name but I’m sure you are able to find out, he did tell me during the conversation that they had to gather the stones from different stores because they didn’t have the quantity I purchased, I asked why that wasn’t done as soon as I made my purchase the week before so the stones would be delivered on schedule, I said that’s what you’re going to do now correct is gather the quantity from others stores and deliver them in a week he said yes,
     He then said my stones would be delivered on the 31st of March no problems and I would receive my full amount he would make sure of the delivery. On the 31st no delivery and no call to explain why, I went to Home Depot at 8:15pm on the 31st to inquire about the 2nd failed delivery, ask to speak to Chris he was off that day asked to speak to on duty manager, the person at service desk called him, I don’t know his name but the person who called him pointed him out when he was coming up to the service desk their was another person who had requested seeing a manager and he helped them first and I waited my turn. When he finished with that person he took a call on his cellphone and walked off the person at the service desk said did he talk to you I said no she then went after him to get him to come back over he started my way and while walking towards me took another call he them sent head cashier to talk to be because he was busy, the head cashier took my paper work looked up my order and informed me the order was not scheduled for delivery on the 31st, it was scheduled for the 7th of April, and that they didn’t have my stones in the store.
     I asked for the manager Chris to call me the next day the 1st of April, the cashier but a request in the computer so Chris would receive it when he came in on April 1st , April 1st no called from anyone from Home Depot, as a matter of fact no call before the 31st to tell me any kind of update or delay. I don’t understand the inconsiderate actions from The Wake forest Home Depot not only by Chris any person who deals with delivery, I have spent to days of my time waiting for deliveries because Home Depot only informs me deliveries are between 7am and 8pm, not only that I had to now cancel my contractor twice which has now cost me additional monies.
     No company I have ever dealt with has been this miss leading or took my monies and not performed the services or delivery I have requested.
     My order number is H3647-125507,
     I’m not expecting to much in a response from you if you operate like the Home Depot personnel at the Wake forest NC store but thought I needed to notify someone and since your on top of the Home Depot food chain I figured it should be you.

     Have a Blessed Day,
     Jeffery Lee Carter
     Cellphone number
     919-495-xxxx

     Reply

687. AS A RESULT OF MAKING A POLITICAL COMMENT ABOUT RECENT VOTING ACT BY STATE OF GEORGIA, I AM NO LONGER SHOPPING AT HOME DEPOT. BUSINESSES SHOLDSTICK TO MARKETING PRODUCTS NOT GETTING INVOLVES IN POLITICS!

     Reply

688. My family my friends that I can sway will no longer do any business with Home Depot because of your decision on voting rights you’re pathetic you need my drivers license to verify my credit cards my purchases in your store why should we not require ID to vote as you still do business with China while they kill people and do all kinds of things and you doBusiness with other countries around the world but yet Start doing all my business with Lowe’s and smaller hardware stores you’re not an American company with your policies good luck

     Reply

689. I want to let you know I am totally upset about your company speaking out about the Georgia election laws and I and all of my 5000 followers on Facebook will be boycotting your company until you change your views.
     I personally have spent hundreds of thousands of dollars with your company and have no problem at all giving all my business to Lowes. So you might want to rethink your radical left stance on this issue

     Reply

690. Due to Home Depot’s support of politicians who shun democracy, shun the Constitution, and suppress voting rights, I must boycott the Home Depot. I am allowing my credit card to expire, and will not longer choose to shop at Home Depot.

     Reply

691. I am trying to contact a Katricia @ Benefits Choice Center, @ Orangelife, regarding a change of address for former employee Joycelyn W. Chun. She contacted me by letter dated June 13, 2018 regarding her savings benefits. I need someone’s help in HR to contact me. I am Joycelyn’s sister and Power of Attorney for her financials and as I understand being a former employee she has currently savings or a funds to be dispersed.
     Your attention to this grave matter would be most appreciated by lettrer or calling me at 602-750-xxxx. Please leave a contact number to call back in case of no response. Thank you and looking forward to hearing back from someone in your corporate office.

     Reply

692. deceptive advertisement, went to home depots altoona pa. internets web site to see availability of 80Lbs. concrete bags. Read the descriptions ect. scrolled downed saw much smaller photo of said product and price 5.37$. went to store for purchase then discovered they were only 50lb. bags. Purchased them came home and reread advertisement closer and gleaned could have purchased at another store the larger bags however I was on the altoona web site not the store 40 miles away. not happy with the four bag purchase.

     Reply

693. I want to cancel my home depot credit card . If you can not standup for what is right you do not need my business .

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694. Please publically denounce GA’s horrible law to suppress voters. I am a customer of your company.

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695. YOUR COMPANY MUST STEP UP TO CONDEMN GEORGIA’S VOTER SUPRESSION BILL IMMEDIATELY! THIS BILL IS A REACTION TO TRUMP AND HIS BIG LIE ABOUT VOTER FRAUD. YOUR COMPANY HAS THE POWER AND INFLUENCE TO SPEAK OUT AGAINST THIS TRASH!!!! YOUR CUSTOMERS ARE WATCHING YOU!!! MY BUYING POWER WILL SPEAK WHEN YOUR COMPANY DOES THE SAME!!!

     Reply

696. Drove right past HD on my way to Lowes. Never again step foot in HD as long as you sit silent while the IMMORAL voting rights are stripped from citizens.

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697. I have been regular customer of Home Depot for 20 years and have consistently been happy with your products and staff. However I intend to stop shopping at your stores until the state of Georgia reverses its recently adopted voter suppression law. I am asking for Home Depot to take a more aggressive role with the state on this issue. I am sad to not remain a customer but feel this is the only practical thing I can do. Thank you for affording me the opportunity to be heard.

     Reply

698. Please use your substantial influence to stand against the voter suppression policies enacted in Georgia. Your silence is complicity.

     Reply

699. In mid-December of 2020 I went into your Lake City store and was treated like dirt. I tried to purchase a circuit breaker that you didn’t have and was going out the store and walked past a return counter going to the exit when a young man apparently some sort of lower management stopped me with the question “Can I help you?” I stopped turned around showed him the breaker I had in my hand and explained that someone else had tried to but they didn’t have what I came in for. He then begins to tell me that I was in the wrong area that there were open “tills” in the area, etc. I replied that there were no signs saying I couldn’t exit that way. He then steps toward me in a threatening way saying “Don”t raise your vioce to me!” I told him if I was going to be treated like this I wasn’t sure I wanted to come back at which he told me to “NEVER” come back. At this I asked for his name and that I wanted so see a manager. He then quickly starts toward the rear of the store and wouldn’ t talk to me any more. I headed toward the check outs where I found another person who claimed to be management. He then tells me I have “no common sense or I would have known not to exit in the direction I did. I had walked past a stack-out of merchandise and as I told the first person there were no signs saying “do not enter or employees only” I was taking the shortest route to the exit which “by-the-way” is common sense. Your management and employees are in serious need of training in “customer relations”. I have always been told if you don’t know about a problem you can’t do anything about it. Well, after being advised to let you know, I’m letting you know. Thanks

     Reply

700. As a consumer with a Home Depot Credit Account, I am writing to the Executive team asking you to turn away from the Republican State Legislatures efforts to destroy the right to vote for a few million people in Georgia and other states like Florida and Arizona. What the Georgia Legislature has done is wrong, it’s unAmerican, and borders on criminal. When you deny people the right to accept a water or food(diabetes) while waiting in line as a poor person, the state is acting in a criminal manner. HP needs to step up and demand that the laws be recinded. I need a new Stove and frig, in my home. I can go to Lowe’s or another box store! I was going to get these at HP as I have done in the past. Make a public statement condemning Kemp’s moves to suppress black voters or face a nation wide boycott. Up to U??

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701. I’ve sent the following to the CEO. The delay at this point is totally unacceptable! And as I stated, the problem is caused entirely by the ineptitude of Home Depot, HD employees and contracted shippers.

     Dear Sir, 

     I am furious and my wife is unspeakably mad right now. 

     We ordered cabinets in January. My carport has been filling up as they are delivered. Yesterday after we were told they had all been delivered the contractor tore out all the old cabinets, sink and stove. And they began installation! Only to find out two were damaged in shipment and two were never ordered apparently. Corporate office said yesterday there was nothing they could do to expedite delivery…that would be the responsibility of the ordering store. We’ll they just called. Two of the cabinets will be in around 2 weeks. But even worse 2 are out of stock and will be at least 4 weeks. So we are completely without a kitchen for over a month…our new floor can’t be installed till that’s done…even our bathrooms will be delayed because of this. This is entirely the fault of Home Depot, their employees and their contracted shippers. 

     If you cannot help with this I am turning this complaint over to the Attorney Generals Office. 

     What would you do in our position?

     Rodney Quarles 

     870-807-xxxx

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702. We are considering closing our account with Home Depot. The Company does not support the black community, the black community should not support them.

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703. We have always been HD customers. We used your design staff, bought cabinets, counter, sinks and all new appliances for kitchen remodel. We have recommended your service to others in our neighborhood. Our 1940 house is always in need of something, in addition to Spring landscaping, we are now in need of LVF, re placement window and all supplies for basement remodel. We will NOT be purchasing items from Home Depot unless we see direct public opposition to the voter suppression laws recently passed in Georgia. Money talks. Make the legislators hear your voice. Please do not reply with a blah blah we support all people blah blah inclusion blah blah. Address this issue of voter suppression directly and loudly. Address it soon. We want to return to Home Depot.

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704. We purchased a washer, for my mother and father (Annie and Norris Tennent), from your store in Zachary, LA. (6600 Main Street, Zachary, LA 7091) on March 3, 2021. They said that they could not deliver it until March 23, 2021. My wife and I purchased a washer and dryer, from a different vendor and recieved it within four days.

     On March 23, 2021 the store called and said that they could not deliver the appliance due to “bad weather” and they would deliver it on March 29, 2021 (almost a week later?!). Then they called on the evening of March 29, 2021 and said that the delivery driver was “running late” and would deliver the appliance around 7:00 p.m. on the night of March 29, 2021. Well…it is now March 30, 2021 and they got no call last night and no delivery.

     My mother calls the store this morning and talks to several people and finally gets “Gary, the assistant store manager” and he says that she has to wait until some lady gets in at 8:30 am and then speak with her. I call and speak with Gary and he says that he can’t do anything until some lady gets in at 8:30 a.m. I told him that we want our money back and they need to speak with me because my mother is almost 80 years old.

     Then Gary says that they will “Look into it today”? Seriously! Is this how you do business?

     I also told him that I would be on a plane tomorrow to handle, it this did not get resolved today.

     Is this the way that Home Depot does business??? We give you almost three weeks to deliver an appliance and not it is approaching FIVE WEEKS and get no call and no appliance? Wow!

     Absolutely HORRIBLE customer service! Rediculous!

     regards,

     T.J. Tennent
     Tennent and Associates/The Tyre Guy
     615-636-xxxx.
     Nashville, Tn

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705. Hello,I’ve decided I’ve waited long enough to hear from Home Depot .I called on Feb.22,2021 and talked to someone there my complaint is as follows.I made a purchase of wooden shutters before Thanksgiving2020.The consultant came out &took measurements order was placed amount was $1980.or pretty close to this I was offered to have the manufacture come &install them which I agreed because I felt Rockwood Company would know what they were doing.Sometime in December Rockwood sent out installer named Jacob to take measurements again.In Later part of January shutters arrived & appt was set up for installation after installation I noticed that too much cocking was used at this time Jacob said this happens with older homes that evening my husband came home &was very upset about how installation job looked excessive caulking The concierge was contacted I sent pictures to Evelyn at Rockwood after 3 weeks no one called me I had to reach out to her &an appointment was made to have someone come out &fix problem Guess what same installer was sent out with another tube of caulking my husband explained to him how poor the work was done He stated that he would get our wooden shutters redone but a couple of days later Evelyn called &said the company decided that they couldn’t do nothing about issue.I’m reaching out to Home Depot because we charged this on credit card &need to have this issue taken care of after all it was not free we’re paying We are very dissatisfied with workmanship &need to get reimbursed if they are getting paid for installation or Home Depot needs to resolve this problem with Rockwood Shutters Hoping I will hear from someone soon on behalf of Home
     Depot. Thanks

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706. I’m an black female who’s a business owner and have spent a good amount of money in your stores. However I will never purchase anything from your stores as long as I live, since you support voter surpression laws. I feel bad that I didn’t read about you sooner. I hope home depot goes bankrupt. You are an morally bankrupt person

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707. My name is Arlene Vinciand I live in a senior citizen development in Stuart, FL. I am a 79 year old widow and I recently purchased new countertops for my kitchen from the Home Depot store in my area. Home Depot contracted my purchase, which was paid in full at that time, out to PlastDesign Products Inc. to remove and haul away my existing countertops and install my new countertops. The appointment to do this was Thursday, March 25th. The workers arrived at my house, which is a mobile home, at about 11:35 am. I was told beforehand to have the existing sink removed and to disconnect the dishwasher, which I did the day before. When the person came in to check out the job he noticed that there were many nails underneath the countertop which made it difficult to remove the counters. He then proceeded to rip a portion of the formica to see just where the nails were. He took a small section of the countertop off with no problem on one side of the kitchen then tried to take the corner of a larger part of the countertop off on the other side and that’s when he ran into some difficulty. He then got on his phone and in his native Spanish was telling and showing his manager the countertop. After a while he hung up and was gathering his tools. I asked him
     If he was leaving and he said he couldn’t do the job because if he damaged my cabinets under the countertops he couldn’t be responsible for new ones. I was never told that if there was a problem they might not be able to do the job. I told him how could he leave me with no sink and water, an open hole where the sink was and the damage he did to my existing countertops. He just said he couldn’t do the job and that I would have to get someone to remove the countertops then they would come back and install the new ones.

     Why would it be my responsibility to get someone to remove my countertops when that was part of the contract for them to do. Here it is 5 days later and I’m still without a sink and water. Whatever dishes, pots and silverware I use I have to wash in my bathroom sink, which is inconvenient to say the least. No one should have to wash dishes, etc. in a bathroom sink.

     Well Home Depot made a deal that I would only have to pay for the countertops and not the labor. That’s all fine with me but why can’t Home Depot supply the people to remove the countertops. I don’t think it’s my responsibility to find someone to do this because that was part of the contract.

     If I don’t get any satisfaction with this situation I will have my son write a very bad review on social media on Home Depot and the people they contract out to. I want you to know how disappointed I am with Home Depot. If I ever have another home improvement project to do in my home I certainly will not trust Home Depot and I will tell everyone I know not to trust them either.

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708. From now on it will be Lowe’s or Menards for my family since Home Depot supports voter suppression in Georgia. Shame on you. ALL voters should be provided as many avenues to express their opinion at the polls as possible.

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709. I have instructed my contractors to avoid all Home Depot stores until Home Depot takes a corporate stand to help force the state of Georgia end voter suppression.

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710. is your company planning on keeping its corp.headquarters in georgia? if so, i and my friends are switching our business to lows.

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711. Voting rights in Georgia! I’m a pro member I’m a woman union electrician I will boycott Home Depot and tell union to do so too.IBEW very powerful!

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712. I rely on Home Depot for all of my gardening and home needs throughout the year. However, as a Georgia based company I will no longer shop at Home Depot until you UNEQUIVOCALLY CONDEMN the new, prejudiced laws designed to suppress the Black vote. They are undemocratic and unAmerican laws and I look forward to your company supporting the right to vote that ALL Americans are guaranteed by the Constitution.

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713. We will not be purchasing any more products from your company until you denounce in the strongest possible terms the recent changes in voting rights in Georgia

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714. I bought all my kitchen cabnits, plus install and delivery over 8 weeks ago and still no cabnits nor does anyone know where they are at. I contacting better business burea and my attorney

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715. Home Depot Execs: Please help Georgians by speaking out and condemning the recent voting restrictions passed by our governor. Please support our democracy, the citizens of the state, by standing up for your customers. We need help and there is overwhelming support that the latest bill is not supported by Georgians. No water shared while we stand in long lines that will obviously be created and forced upon us? Abuse and not “for the people” and our democracy. Money talks and I write to request your help for reversal of these changes, putting pressure on a bill that will hurt and punish Georgians. Help us and I will return the favor and vow to shop Home Depot more- traveling 45 minutes! Exhibit social responsibility for Georgians, please. Talk of boycotts are getting stronger. Georgians are angry. Thank you.

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716. Unless Home Depot takes a stand on the new Georgia laws and a substantial stand I will refuse to shop at Home Depot yes I’m a contractor

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717. I am sorry to say to say but I have a complaint on multiple levels. On 3/27/21 my wife and I visited your Lee’s Summit Mo store we saw a lawn mower priced at 1499 approximately 4pm upon trying to purchase it was found that it was priced wrong rather than honoring the advertised price tried to entice me with we will give you 200 off the price. Then stated that they have had a problem with customers changing their pricing. First of all this is no fault of mine. Second of all I watched the employee check the price of every mower out front every mower was priced correctly except for two. My question is if you have acknowledged this is a problem why didn’t you address it in the morning rather than allow your product to be falsely advertised. Number three why did my wife and I have to walk from one end of the store to the next looking for an associate just to find the proper associate to ask for help? Number four twenty minutes after I left my brother came in and bought a 50 inch toro on what was supposed 24 months 0% financing after all the papers were signed he stopped and said wait this says 6 months 0% this was supposed to be 24 months the promptly said you are going to have to take it up with management he said no what about the sign that you have posted at the front of your store? Oh that expired two weeks ago. MY question is your slogan is “Where Doers get more done”. When do you plan on hiring doers? Because right now I see your staff wasting your customers time and money. About 6 months ago I came in and bought 16 pre-made fence panels 6 foot tall 8 foot long heavy why did I spend an entire hour and a half loading these by myself?

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718. I have a complaint on home Depot in St cloud Florida I am a plumbing contractor and what I’d like to speak to somebody about a situation that happened to me

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719. Have been trying to order 12′ clear Palruf roofing panels for months now. Could you please let me know if they will ever be back in stock. Thank you.

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720. I agree with Anonymous on March 28, 2021 about Home Depot’s failure to stand against the Georgia State Legislature’s new voting laws. We had 3 vote counts for the 2020 election that proved there was little to no fraud in our system. One could say they are pandering to the former guy in the White House. I will put a hold on making purchases from Home Depot until they show their support the the people they serve. I have made many purchases since moving to Georgia and hope I can resume one day soon.

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721. I want to let the board know I just made my last purchase for your Home Depot retail store. I will direct any future purchases elsewhere. I will do this until your corporate headquarters speaks out against the recent voting law changes made the the Georgia State Legislature.

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722. I spend millions of dollars with your company.
     My corporation will not do business with your company anymore until you stand up for voting rights IN GEORGIA!!!!! If you are a good corporate citizen and a US corporation that cares about racial justice..THEN STAND AGAINST VOTER LAWS IN GEORGIA!!!

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723. Expecting to hear Home Depot take a very vocal stand against Georgia voter suppression legislation. Here in Canada we expect corporate citizens to stand up and be counted. Not shopping at Home Depot until I hear your company speak up loudly. Shame that you have not already. You know this affects your employees and customers

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724. I purchased custom made Doors for my linen closet in November 2020. They are still not installed.. every time they say they’re going to install them, I get a phone call with another excuse about the installer. I understand the back up because of the coronavirus.
     This is getting ridiculous. Home Depot install the other doors for me and I did not have a good experience then. The doors kept coming in damaged.
     I am sorry that I gave HOME DEPOT another chance
     Please help me and I really think that I should get my money back for the doors. I need to have them installed.

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725. Today I paid off my HD credit card in full. I will do all my building material shopping at other stores unless and until HD actively works for repeal of the new GA voter suppression law. I have been a Realtor, Landlord and Renovator for 30+ years. I will cancel my credit card if you do not act as requested in the next 2 months.

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726. Why is Home Depot still headquartered in GA? And did not work to defeat GA law on suppressing voting rights? Shame on Home Depot CEO, management and Board. Do the right thing!!

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727. Rapid Install promotion is the a textbook case of false advertising and an absolute misrepresentation to the public.

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728. I implore Home Depit to condemn the latest action by Republicans to suppress the votes of minorities in GA and other states. Only by showing your disgust for these action by withdrawing your corporate dollars, and openly condemning Republicans latest efforts to destroy voters rights, will they stop. Elections must be fair and open to all Americans. We should be making it easier to vote NOT more difficult. Margaret Evans

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729. I will not buy at Home Depot again until Georgia rescinds its new Jim Crow voting laws.

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730. I ordered kitchen cabinets from local home depot in my area, the cabinets were installed. After installation, realized that the pantry was missing a cabinet. I called customer service and I was told that I had to make my own shelf because the store did not have in stock. They did say that I could return the pantry but the cabinets are already installed too much to pull them apart just to return the pantry. I only need the one shelf that was missing.

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731. I will no longer use Home Depot until the State of Georgia repeals its new voter law. Stand up for what is right!

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732. I am disgusted and appalled at the Governor of Georgia’s law restricting voter participation. I expect HomeDeport to denounce this undemocratic action and support the workers and customers of this industry.

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733. Mr Menear,
     I live in Exeter NH. I am shocked by the vote in Georgia in regard to voting rights. This is your home base. Just spent over $200 at Home Depot. I will spend the rest of money on Spring supplies and more at Lowe’s until the Georgia decision is revoked. How can you continue to do business in a state that clearly is prejudiced.

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734. I have noticed in the past year, the amount of people that bring their dogs into Home Depot in Carrollton Ga.
     I do not think that it should be ok to bring animals into a store, unless they are legal service animals.
     My family and I were at Home Depot last weekend and there were two people with large dogs in the store.
     One was a young German shepard. It was with a family with two young children, a mother and father.
     The other dog was with a man and it was a Labradore.
     We saw them at differnt times in the store and then we heard them fighting. You could hear it all over the store and it went on for a minute. There were a lot of people in this store and alot of children, including my three
     grandchildren, who were very upset by this whole thing.
     I think that it is very dangerous to have dogs inside the store. I hope that Home Depot will make it a rule that no animals ,except service animals are allowed inside the store.

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735. I’m a disable veteran. I lost one of my hearing aid in home depot , in the Pooler , Georgia store. One of the employee found it and turn it in . when I went back to inquire about. They told me they probably threw it away because it been over a week
     and they can’t find it. I would appreciate you looking into matter for me. Thank you

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736. Dear Sir,
     I was shopping in store # 4007, Portland, Oregon and was disgusted how poorly it looked. The floors had not
     been swept, merchandise was left all over the dept and store, clutter was every where. It definitely needs some Love and someone who is dialed in, on top of store merchandising and practices Clean! Clean! Clean!.
     The once poorly merchandised, low morale and dirty
     looking Lowes store in the nearby Hayden Meadows, Portland, Oregon area has improved 100% while HD store#4007 looks like a combat zone.

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737. We are disappointed and angry at your waffling position on voting rights in Georgia. The Georgia Legislature’s attack on voting procedures is nothing short of a revival of Jim Crow and an attempt to subvert the rights of people of color. The fact that you came out against the legislature and then stepped back from that position proves to us that you are in favor of Jim Crow and all it stands for. We can’t support that position. We have spent about $50,000 in your stores in the last year and a half as we renovated 2 houses. We will no longer buy products from the Home Depot if you continue to “sort of” support the side of racial justice in this fight against Jim Crow. It’s all or nothing in our view. Furthermore, we intend to convey our position to our family and friends many of whom are in the construction industry and encourage them to boycott your stores as we intend to do.

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738. Came in for an interview. I sat for 30 minutes waiting and my interview was at 7:30

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739. Went to Home Depot to check on buying a New Refrigerator . Got No help , young lady at Kitchen section sat on her butt and never offered to help . I sent Email to Craig Menear , Waste 15 to 20 trip there and another 15to 20 minute trip back for no help ! I respect the Owner and try and support Home Depot , but Customer service is as poor as I have ever seen anywhere ! I guess I’ll be buying my appliances / Refrigerator else where , Not begging for help to spend my hard earned money !
     Home Depot needs to , Hang a sign out side in Front .
     ” Saying if you Expect Customer Service or even any help finding a item or info about a item , Please go elsewhere. Its Not In Our Job Description

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740. Dear Mr. Menear,
     I saw on the news that Home Depot has decided to straddle the fence on a stand for voters rights! Therefore, my family, friends and myself will no longer shop at your stores! We have spent a lot of money at your stores but we will all take our dollars to stores that uphold our values.

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741. I will not be buying from home depot since you do not oppose voter suppression bills

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742. I purchased a patio set 2/25, delivered 3/8 with assembly service. The assembler stripped a screw to the patio bench and the backrest was not secured. I have been trying since 3/9 to get it replaced/repaired to no avail. I have spoken to several CS reps and Hampton Bay and of all the people I’ve spoken with I get a different answer each time. This has become a frustrating process to have the product assembled correctly and functioning properly. To date the bench can not be used as it is not secure. I need this resolved immediately!

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743. I was shopping yesterday with my daughter and we were having a good time buying $90.01 in spring flowers. When we were checking out the cashier popped into our conversation and said do you know who you remind me of???? I looked at her curiously and she said Madena. It took a minute for what she was saying to sink in…. I could not believe she was comparing me to a black man in drag who has dressed up as a fat frumpy old lady. I have never been so insulted in my life. I am white and I treat people as I would like to be treated. I was nice to the cashier, she was black. My daughter was nice to her. This is the most prejudiced comment I have ever heard in my life. There is no woman in the world who would take being compared to a black man in drag as a compliment especially Madena no matter what the color of their skin. I had cancer last year and lost my hair due to chemo. So my hair is gray, curly and about shoulder length. But I look nothing like Madena. I had some serious self esteem issues losing my hair and being bald but I have never felt as ugly as I did after your cashier compared me to a man in drag.

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744. I have been hounded by CITI you collection service. My HD acct was due on Friday 12/25/20 (Christmas Day). I mailed it as soon as I received it 12/21/20. I mailed the full amount $282.96. They charged me a late fee because they did not process it until 12/28/20. I have tried to have the late fee of $68.00 removed as I am not sure that my payment did not arrive on time but I was told that they go by processing date 12/28/20. They say there is not lag time on credit cards. Absent the 3 day weekend and mail delays, I think my payment would not have been late. I have had HD accts both Consumer and commercial never had payment problems. Now they have charged me a late fee on the late fee. Additionally, they are affecting my credit which is usually about 8 in range. I am 79 years old and would like to have the charge of $68.00 taken off and my credit restored. last 4 digits of card xxxx Please help. Thank you

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745. Got an issue with one of the managers leader Honoré the price and one floor that it was on the wrong place I will waste a long time in there more than an hour and he didn’t care even he was making fun when I try to fix stuff I told them he was having the wrong display and he didn’t wanna honor rate I went to buy 85 boxes because I’m remodeling my house

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746. I purchased a LG refrigerator 2018. Sept 2020 compressor went LG had no one to fix it. I made several calls no one helped me . I am still paying on a refrigerator I no longer have. Now LG is refusing to reimburse because I don’t have an original tag with serial number on it. I am sick if this game. Sept 2020 till right now to help me. I purchased it from you. I am looking for some help. Never treated so poorly in my life. Awful way to treat customers.

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747. Rikki Lawal in Millwork Department is very rude at store 0159

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748. I purchased a washer and dryer set on February 10, 2021. They were grossly defective and we’re returned and replaced by a different set and model. They were also defective and the washer wasn’t new. The rotor needed replaced. They were also returned. It is extremely dissapointing that this company is sending used and defective appliances and pawning them off as new. I have yet to receive the receipts from the warehouse. They keep promising to send the. It’s been well over a month. I am currently awaiting a refund. This is the worst experience I have had trying to purchase new appliances. I feel for other customers that might be going through the same thing. This needs to stop.

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749. I can’t believe HD went woke on me. I’m now shopping at just local lumber companies. Shame on you.

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750. Brandon, MS store #2907 has held my items for delivery for a week now. The delivery guy Mario has told me he going to deliver my things on 3/11/2021. I called again he gave a date of 11/13/2021. I called the manager (Nielson) 3/14/2021 he stated it was going to be delivered 3/15/2021. I called the store and now they are saying they do not who or when it will be delivered. If I paid $5,000 worth of merchandise. I should get my order on time. I should not beg for my merchandise.

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751. Your Company has disrespected me not only as a person but as a Disabled veteran not only will I not shop with you I will make a post with the Air Force Base 1 mile from the front door from your store on how you treat and speak to Vets. You will also be getting an E mail from me. But I will tell you when I asked for the Dept. managers name he told me Home Depot and said that’s all I needed to know.

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752. I have a complaint about the Home Depot in calumet city, Illinois and gs staffing that is supposed to install my floors since December. I have been put off, r/s, no call no show. The excuse is always covid related. I am a really patient individual, but this is ridiculous! I have furniture in my kitchen and in the living room. The carpet is pulled up and have plywood on the floors with nails sticking out and my dog has stepped on them. My home is not comfortable because I have supplies everywhere. When I call Home Depot, they don’t answer the phone or they transfer me to someone who can’t help me , I’m transferred back and no one answers. I leave messages and no return call. This is very frustrating! When they schedule me I have taken off from work only for them to not show up. How inconsiderate can you be? I would like my money back for this last installation, they apparently don’t want the work. I’ll find someone who does. Please get back in touch with me. I called Home Depot to let them know this BUT THEY WON’T ANSWER THE DARN PHONE!!!!!

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753. Good morning I am filling a complaint with Home Depot, Appliance and delivery department.
     November 2020 I order a LG ref, and microwave to be installed I paid for the hook-up to the refrigerator and haul away, install for my microwave and haul-away To this day March 10,2021 “I still do not have a refrigerator
     or microwave. 1 your customer service people do not take the time to explain to the customer their order to them. I paid for installation for both appliances, 2. When you driver came to my home I was told that they could not install, or hook-up my mic, We asked why, We do not do that. ok they took it all back, ok I called your customer services we will send some one to install the water line. ok this company is a cash only, they sent out keep in mind I have already paid for this service. We had to give this company $ to install the water line, ok I was told they would refund us our money. we set up another delivery date, here we go again, we cant install the microwave why” we don’t have the tools, and we are not sure if it will fit. Ok they tool it all back again at this time it’s February 2021 we have not appliances” at this point I give up. and you still have my money, November 2020 when I pd. ok you rep have nom clue I went to this dept. and that one., finally I get someone she said give us another chance this in in end of February, or I order a Whirlpool Ref, and Mic. they re-charge my account again for $2000.00 still have not received my money back from the LG appliances. March was the delivery day
     these Guys were the worst”” they never took the Refrigerator or microwave off the truck, they walk into my home telling us what they can not do, with sunglasses on, what is it this time well u have a back a backsplash, what back splash, sir, Iam going to call Home depo, they both walk out the door and said this to my daughter, what kind of company is home depot running again” No Refrigerator or microwave and you have almost $ 4000. of my money tied up. I took A picture on March 3 2021, your delivery day, I went over to” Best Buy bough the exact Ref, ,and Microwave at Best Buy “they could not under stand why Home Depot could not install, it cost me more money at Best Buy but they got the job done in 11, days March 19, 2021 for install. I am so disappointed with Home Depot.

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754. I had ordered an interior door back in January the 17th.. the door was then delivered on feb 10. I didn’t not receive a call from Home Depot letting me know or making me aware that my door was available. I had to call repeatedly to see when the contractors was gonna come out and install, none the less it took the contractors forever to call to set an appointment, I was scheduled for March 9 (12-2p). Contractor did not show up til 6pm only to install a door that was not the correct size..I’m very frustrated with this whole experience with Home Depot this is total unacceptable and very much so inconsiderate of my time.. there should be some type of discount, compensation for such matter..

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755. Two large purchases and nothing but absolute run around and bs from H.D. Sent to what we were originally told was their insurance company- Sedgwick- but what today found out was a 3rd party claimed examiner. No honesty anywhere! Them passed on to Forward (Air) Final Mile… to be totally and completely ignored. ZERO FURTHER CORRESPONDENCE. Multiple phone calls? emails etc. And passed around to hit yet another dead end at Sedgwick (I called H.D. Corporate!!) No one cares about the customer despite their bs that “you bought this from and orange apron and an orange apron will take care of it.” NOT TRUE! The store management doesn’t respond. Corporate doesn’t respond. Bottom line… HOME DEPOT HAS OUR MONEY AND DOESN’T GIVE A DAMN THAT THEY HAVE NOT DONE THEIR PART IN DELIVERING GOOD CUSTOMER SERVICE NOR GOOD DELIVERY AND/OR INSTALLATION. THEY HAVE OUR MONEY. THEY PROMISE SULITUATIONS TO BE REMEDIED WHICH TAKES YOU OUT PAST THE RETURN TIME AND REFUSE TO ADDRESS THILE ISSUES FURTHER.

     LEGAL ACTION IS THE ONLY THING THAT WILL GET THEIR ATTENTION!!!

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756. Order WG29138245

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757. It is absolutely infuriating that I can not order an item and pick it up in the store but you will deliver it to me for $50.00. If you can deliver it to me you can deliver it to the store and I can pick it up for free. Also an extended warranty for the item I want is $25.00. The same item in a different finish is $35.00. The in stock item is $229.00 and the item I want is $185.00.

     Reply

758. I am in Lebanon Ohio & am wanting to purchase 3 barn-like storage sheds. The sign on display unit states $7.00 a month. I see that the other style units are more expensive. I can afford 3 at this price. Please lmk if they can be delivered as i live 2-3 miles away. I can send pics if necessary. I’ve been thinking about these sheds for a few days now, since i noticed the price.
     Please lmk about delivery options. Thank you,

     Lisa B. Brauninger
     513.331.xxxx

     Reply

759. I WENT ONLINE TO PAY MY BILL, LAST MONTH AND NOW THIS MONTH. LAST MONTH UR REP, TOOK MY PAYMENT, OVER THE PHONE, NOW THIS MONTH, THEY COULDN’T EVEN TAKE MY PAYMENT THROUGH ONLINE PHONE SERVICE OR THROUGH THE REP. IT’S PRETTY SAD, WHEN UR SUPERVISOR CAN’T TAKE THE PAYMENT!!! AND I QAS ON THE PHONE FOR AN HOUR AND NEVER GOT THE PAYMENT MADE. I WAS TOLD THEY COULDN’T DO THEIR JOB!!!
     THANK YOU

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760. Hello,

     I am contacting you about store # 247 at 30144 U.S. Highway 19 N. Clearwater, Fl.
     My friend and I have been loyal customers for over 20 years. The past two years or so, we’ve noticed a serious decline in customer service. Super bowl Sunday was our absolute worst experience not only at the Home Depot, but in both of our shopping experiences throughout the entire course of our lives. Needless to say, neither one of us will ever shop at any of your locations or online. Our attempt at addressing the issue to the store manager went nowhere and only further aggravated our experience.
          I had put 10 bags of dirt and 20 stepping stone pavers on a cart (with no one offering assistance)and also a few clearance items that I had grabbed the last one of and pulled it up front by check out.  I asked the woman at the register if I could leave the cart there because it was too heavy to comfortably push, while I took a separate cart to get the rest of the items I had gone there for.  She said I could leave it there, it wasn’t a problem and I put a quick note on it as well, because of prior experiences. I met up with my friend and attempted to find some hinges for a shed. It took almost 20 minutes just to find someone who worked there to ask and the response we were given was “I dunno, I don’t work in this department,” and walked away. He didn’t bother to see if he could find anyone who worked in that department or who might know. When we found someone in that department, they didn’t know either and couldn’t help. So, we just had to take our best guess because even the workers in the right department are uninformed. It took almost an hour to ultimately buy the wrong item. The last thing  we had to get was 10 foot wooden posts, so we could leave. Again, no one there who could help and another waste of about 45 minutes. Finally someone did show up AND helped us both load and push the cart back to the garden section. 
          This is where everything took an even worse turn. When we got back to garden, they informed us they had put my entire cart away. I asked one of the workers if they would replace the entire contents of the cart and told them what they were. That’s when I realized the last of the clearance items I had were now put away and there was no guarantee they’d still be there. I hurried back to the clearance rack to go look. I gave up after about 10 minutes of searching and when I went back to the garden section, saw my friend with a broken hip, mind you, pushing my original cart they had said they had put back. Now there’s also a line of about 10 pissed off people waiting and they have a whole other cart to ring up as well. I’m getting dirty looks from the people in line. It was complete, disorganized chaos, nothing I had purchased was bagged either. Just rung up and placed back down on the cart. After I paid, my friend told me that as soon as I had gone back inside to try to find the clearance items, one of the workers, Virginia, got my cart that had just been pushed to the back and left it about 20 feet from my friend by the register. My friend, Wendy, asked her if she minded pushing it the rest of the way, and she just stared at her and left, prompting my friend with a broken hip to push it the rest of the way. She was very upset and rightfully so. Two gentlemen helped us load the Jeep, but the window would not roll down and she told them. They insisted it would fit and I couldn’t oversee this whole idiotic operation because I was busy bagging the useless shed hinges. When I was done I asked the guys what the girls name was who left the cart and wouldn’t help my friend. They claimed to not know and walked away when they were done. As soon as I looked at the posts, it was an obvious hazard, nothing was tied or secured and there was no way it would fit without the window going down. Then we had to unload, 3 hours and counting. If they would’ve let me leave them up front by customer service, I could’ve come right back and picked them up. I also was supposed to get my phone turned on that day after the Home Depot, but was now running out of time. I asked to speak with a manager to inform him of our experience and to ask the girls name in gardening. He was just as evasive saying well a lot of people work in gardening. I described her as heavy set wearing glasses. Again, he says “ that could be any number of employees.” Besides I don’t discriminate, I’m heavy set myself.”  He then said I had to either return the wood or do a will-call. I let him know I wouldn’t be able to come right back for them if I had to do all that and that if I didn’t leave in less than two minutes, the store would close and I wouldn’t be able to get my phone that day. The whole will- call process took over 10 minutes and even though I had clearly told them I was in a hurry and the reason why, they must’ve asked for my phone number half a dozen times. I had to give them my friends # bc it was obvious I wasn’t getting my phone back on that day. The whole process was a major unnecessary inconvenience and caused me to not only not be able to have a working phone that night, but now I had to have my friend pick it up and now later in the week because of the amount of time that was wasted.
        Even him picking them up was an ordeal. His phone had died and was unable to show them the email that had been sent, so he had to go back a day or two later. When he returned to pick them up with the email, they told him they had it marked in their system as him having picked them up already. This was totally not the case and completely untrue. But now, we have to wait for a manager to investigate the camera footage. I was so livid, two days later, when he had the green light from management stating the obvious, that it had not, in fact, been picked up, I told him to just return them and get my money back. This whole trip should’ve been able to be done in under an hour. Instead it took over 3 hours, with barely anything accomplished because I had gotten the wrong hinges and due to the amount of time everything took, couldn’t return to get the posts that night. Three trips and still didn’t get them; it was a huge waste of time and resources. I was even more inconvenienced by not having enough time to get my phone on and my friend Wendy further aggravated her broken hip because of an employee’s (Virginia) refusal to help push my cart closer to the register where my friend was staying. The cart that should never have been moved to begin with, because I had cleared it with an employee and put a note on it. Rather than tell me someone had pushed it towards the back of the garden center, they told me everything had been put back.

     Update, I returned to this store one more time in the hope I didn’t just caught it on a bad day. I have a feeling it’s normal for most of the employees to be uninformed, unhelpful or nowhere to be found. I do know my way around the store pretty well, but usually need help finding certain things. This is where the problems begin, because if I’m lucky enough to find an employee to ask, more than likely they don’t know or don’t work in the department and walk away. I tend to get there an hour before closing due to my work schedule, but shouldn’t need close to an hour to find 3 or 4 items. Then the 15 minute announcement is made and everyone starts rushing you.
     It gets worse as the clock starts ticking down, and I still can’t find what I came there for. Two minutes before closing I was told they were waiting for me upfront. So now I have to leave without what I originally came for because no one knew where anything was. It looks to everyone else that I’m taking my time and being inconsiderate

     Thanks for taking the time to read. I just thought you should be aware of what goes on in your stores and what it’s like from a customer’s standpoint.

     Susan Stanger

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761. Service was unfair and just awful. I’m sending information however from other complaints I’m worried Home Depot just doesn’t care.

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762. Hi
     Thank you Home Depot
     I have no complain what so ever. I am a current HD associate and have ideas and concerns that can improve the values and efficiency of associates and overall profitability of Home Depot business. Please give the best email and phone number of a decision maker(S) in Homedepot, since my proposals had to do with corporate, not store!

     Reply

763. In Dec 2020 I bought a bunch of appliances from Home Depot for my new home – a GE washer/dryer, Samsung oven and microwave and a Maytag dishwasher. This has been one horrific experience after another.

     On Dec 23rd I got a delivery of my washer/dryer and dishwasher. Both deliveries were screwed up. First – for the washer/dryer – they never removed the shipping label. See pictures. So when I went to use the machine – it broke the agitator inside. Any idiot would know to remove it. But your idiots did not know that. They only checked to see that it turned on which it did – but no one checked the shipping label. So I had to have it replaced.

     Then on Jan 5 – yes I had to wait that long – I was supposed to get the next delivery of the washer/dryer. BUT . . . . – they delivered a defective machine – also see the pictures. SO . . . . I had to decline the delivery. BUT THEN . . . . . – they told me that I had to wait yet another week for the next delivery. OUTRAGEOUS!!!!!!!!. What did I do – I cancelled the order, went to Loew’s that day and ordered the same washer/dryer – got it 2 days later without a single problem.

     Now for the dishwasher – they never installed that properly either. I had to call a repairman to install it properly. He said they never secured it properly – and showed me the bracket that was damaged as a result – see pictures.

     Is this the way you do business? You have no business being in the appliance business at all. Customers pay a premium – they should get what they pay for. No one wants to take responsibility. Home Depot says it is the delivery company’s responsibility. BUT WHO HIRED THE DELIVERY COMPANY? Shame on you Home Depot. You don’t even own up to the mistakes.

     Of course this delivery company – Forward Final Mile – is a horrific company. They should not be in business at all. It’s no wonder they got an F rating with Consumer Affairs and the BBB. You should read the reviews. I can’t understand why any company would use them. They don’t deliver when they say they’ll deliver. And when they do deliver – the merchandise is damaged. It is impossible to get someone on the phone. When you do – they give you incorrect information. I was forced to wait all day at home for a delivery that never arrived – and then they said the next time someone can deliver is NEXT WEEK!!!!!! OUTRAGEOUS!!!!!!!!!!!!. They should have their license taken away.

     I am going to make sure that the CEO’s of GE, Maytag and Samsung get a copy of this letter. These appliance companies should know how Home Depot is handling their merchandise – RECKLESSLY. That is costing them a wad of money – which of course the consumer has to pay for. I have cancelled my card with Home Depot and hope to never walk into that store again. I also have already filed complaints with Consumer Affairs and the BBB. Next I plan to contact the Department of Transportation.

     Helen Rosen

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764. I positive my c/p will never be addressed

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765. it takes long to talk to a person for you complaint. I was treated pretty poorly on my delivery and was left with half an install and no one knows how to contact the installers that you use. I will not pay for this kind of service. You should care who handles YOUR CUSTOMERS! H3913-148844 order #

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766. I purchased a washer and dryer on 02/21/21, with delivery for my son as a gift . The delivery was scheduled for 03/05/21. I was advised by the salesperson Jackie, that I would receive a phone call 24 hours prior to delivery to give me the window of time that my washer and dryer would be delivered. No 24 hour notice was given. The delivery driver called my son and advised that the washer and dryer would be delivered within 30 minutes of the call. Although, there was indeed someone at my son’s apartment, the delivery driver rescheduled the delivery for 03/17/21, stating no one was home. Missed appointment. This is unacceptable!! Unfortunately, the delivery driver never attempted to deliver the washer and dryer to the apartment. Your company has deprived me of the joy of providing my child with the ability to wash his clothes COVID-19 free.
     To resolve and/ or rectify this problem, I am requesting delivery of said washer and dryer within 24-48 hours from today 03/05/21, with 24 hours notice of the same. It has already been 2 weeks. Your company must honor it’s delivery policy. You did not give the 24 hours notice and you did not attempt delivery to the apartment.
     I look forward to your reply and expedient resolution. I will await 24-48 hours before contacting the BBB and my Attorney General. I will not accept this poor customer service.
     Feel free to contact me at townsendaxxxxx @gmail.com for order# H3013-23xxxx

     Reply

767. I am a former employee of home depot store in norman oklahoma.. I have still not received my w2 form to file my taxes!!! I contacted the store hr (tammy)…no help…called number to have them send me one…never got it..called and they said it was closed!! Called again and they said there were expediting it to me asap….nothing again….I need that W2 form to do my taxes and get stimulus checks….why can’t HD get this right???

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768. I was an employee in the beginning of 2020….i have not received my W 2 for my tax return

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769. I need to make contact with accounts payable/finance. When I call the number provided it states that the office is closed due to covid-19. I am trying to understand the email contact , but I am having trouble understanding the email link. Can you please provide me with the email for accounts payable?

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770. I recently purchased a steel roof at Home Depot, Valparaiso IN, and had it installed last Summer. I guess there was a discrepancy between my contractor and the Pro Account Sales Associate named Paul Glass. Not sure who’s fault it was that the order was incorrect, but a second order had to be made delaying the whole job. And the second order was made at a different price than the first..No 5% discount, no zero percent for 2 years, which angered us since we believed the error was not our fault. What I didn’t expect in the whole business transaction, was a very poor attitude by Mr Glass in front of a bunch of customers on Christmas Eve about the whole situation. Mr Glass insisted that I bring my contractor next time and have a materials list ready to order the next time, to which I did today. My contractor was denied his order because Mr Glass demanded he know how many sheets of steel he needed for roof. My contractor said he thought that’s what Mr Glass was supposed help him figure that number and when my contractor asked to see his manager, Paul’s manager came and gave a very poor attitude to match Mr Glass’s attitude. I don’t know how much money I’ve spent at Home Depot, Valparaiso over the years fixing up two homes but it’s quite a large amount but not nearly the amount my contractor has spent in all of your stores and we both found Paul Glass to be unprofessional and unreasonable, making demands that the other Home Depot stores don’t. And, if I didn’t already spend the money on the classic green roofing panels at Home depot for the garage last year, I would of taken my business elsewhere just because of Mr Glass and how he handles his customers. I told him on Christmas Eve that I’ll take some responsibility for what happened and make sure it doesn’t happen on the second project of roofing the house and that my contractor was a 3 state contractor who does over 800k of business a year and things should go much smoother with him. Well,my contractor had it out with Mr Glass today and we were forced to take our business to the Schererville Home Depot so that my steel roofs would match at the one residence. The actions and words of Mr Glass were uncalled for and I’m done dealing with Mr Glass in Valparaiso

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771. I placed and paid for lumber on December 28,2020. I have yet to receive my order. I also paid the 75.00 delivery fee. I have called the home depot store where I placed and paid for the order still no resolve. I tried again today for 2 hours no answer from home depot. At this point I either want a refund or my order filled. My name is frances Lopez 510 368 xxxx. I need help resolving this issue thank you

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772. We had ordered a dishwasher Feb. 5th to be delivered, installed and haul away our old one. The first delivery we refused because the dishwasher had a dent in it. The second delivery they wouldn’t hook up because our pipe was corroded but did leave the dishwasher. A few minutes after they left I realized it wasn’t even the right dishwasher they left. I called and they came back that same day to exchange it for the correct one. We had the section of pipe replaced and called for installaiton and haul away. After being passed around several times, we were scheduled for this past Friday. After waiting all day no one came or called. I finally called was was told now it was scheduled for the next day, Saturday. I didn’t agree to Saturday, I wouldn’t even be in the state. I am SO disappointed in the customer service by Home Depot. We had considered getting flooring through them as well, but now will not even consider buying anything that we can’t just walk out with. We have two dishwashers and neither one is hooked and and STILL haven’t heard about when they are coming back out to hook the new one up and haul away the old one. Never again!!!

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773. In 2016, we opened a home depot credit card to have our roof done by Home Depot when we noticed the leak on 2/21/21. I visited the local store in Florence, SC and spoke with the manager on duty Ron Holiman. I was told Home Depot roof job came with a lifetime guarantee. The company Syntac 833-250-xxxx has not called me about coming and fixing this leak

     Reply

774. Home Depot Order Number: WM31807774
     I DID NOT “return” this order. I HAVE BEEN WAITING FOR THIS TOILET TO BE DELIVERED!!!!!!! It is over ONE WEEK LATE!!! I am FURIOUS with Home Depot. This ordeal has caused my anxiety level to shoot through the roof!!!! I WILL NEVER SHOP HOME DEPOT AGAIN. You are unorganized IDIOTS. You charged $55 shipping and cannot even manage to ship it. IDIOTS!

     Regards,
     Mrs. Jan Suche Nevitt
     xxxx Viewridge
     San Antonio, Tx 78213
     jansxxxx @aol.com
     210-342-xxxx LAND LINE no texting!!!

     Reply

775. A few months ago we were looking for a kitchen suite. there was one on sale from Samsung for 2600.00. we weren’t quite ready to buy. well the same set came back on sale for 2700 . we do not need a 36 inch refrigerator we don’t have the space so the young lady checked and told us the 33 inch wasn’t available for order till March. we went into the Ocean City Md store on Saturday Feb 27th they were packed so we waiting till this morning and went back in. I asked if i could sit down with someone about the set that was on sale. I was told that set was no longer on sale and that was that. My complaint is that when it was on sale you couldn’t order till March. I go back in to check and am told oh well you missed that sale. No one said lets sit down and see what we can do. Just oh well theres nothing we can do its over. You are the ones that told we had to wait. I feel somethings wrong with this whole situation. I’m sure this will fall on deft ears but just wanted to let you know how a customer was treated.

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776. Hi, my Name is Roelof Elzinga. I am very disappointed in the customer service at the store located on 35 Pine bush Drive in Cambridge Ontario. I ordered 2 items on February 25 February 2021. The order was to be picked up on Saturday February 27 at this location. Order # 216161097. I have called several times unsuccessful to the store and did not get an answer. When I finally got through to some one I was told that the have no idea when it would be ready. When I asked why they could not get in order of two items ready in 3 days I was told they had no idea and hung up. Later I called again. After several unsuccessful attempts to call the store.I had a nice lady who told me she would look into it and call me back. That never happened. This was supposed to be a surprise for my son. but Nothing happened. Now it is 8.45 Pm and still nothing. I am so angry that nobody seems to care in that store. When I asked for a manager I was told there was no point because he would not be able to help me. So now my son never got his gifts and I have paid for it. I usually shop in the Nanaimo or Courtenay location and the service is always great. So what am I supposed to do now,I live on the other side of the country and nobody knows what is happening to my order. I am so pissed off right now. Please help me out here.

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777. Hi,

     I had ordered a fridge in Nov 2020 from one of your stores in Fremont, CA and was promised it would be delivered on 12/29/20. It never arrived on that day and no notification was sent to me about it. When i called a few days later i was given a new date of 2/27/21 and i planned my day around delivery but it never arrived on that day.

     I am very frustrated without a fridge. It is terrible customer service to not abide by the promised delivery date twice. Moreover, no notification or apology about not meeting promised delivery dates.

     I am so frustrated with this horrible customer service. It is a formal complaint.
     Order Number: H6964-14xxxx
     Store Number: 6964

     Please tell me what you would do to compensate me for living without a fridge for so long and not meeting the promised delivery dates. I am contemplating a consumer court action as this is a very painful situation for me. I am being treated very poorly.

     Best Regards,

     Reply

778. I had a door scheduled to be delivered today and it never showed up

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779. I WAS an employee of Home Depot
     I truly enjoyed working for the company
     Store 3516 is run by nepotism
     This store is run by family members or friends
     Reported to the manager
     Wrote a grievance on a head cashier
     Instead of moving myself or the associate I was scheduled with her
     The retaliation against me me was intolerable
     I am 70 and my manager would comment “your old school “ her words were very discriminating
     Can’t believe that this company would allow

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780. I, Anil Pendse 77 years of age and my wife Mrs. Ratna Pendse, 76 years of age, bought a GE dishwasher from Home Depot in Germantown, MD on Jan 21st. 2020.
     order# ID H2560-201808, Price USD $ 954.14, payment by charge card. This dishwasher stopped working on Jan.26th. 2021. We had an extended warranty on it for 5 years. Jan 27th we called Home Depot warranty service dept. Since then we have been trying to get someone from the warrantee department to fix it and unable to do so. They promise to call back but do not call back. It is over a month and our dishwasher has not been repaired or replaced.
     The first time we called Home Depot got in touch with their repair dept. around Jan. 28th.2021 and told me earliest appointment for repair will be 4th Feb. The service person came on 4th Feb. He diagnosed the problem stating that some computer strip needed to be replaced.
     Two servicemen namely Pablo and Bobby came on 12th Feb. with the part (computer strip) and found that they could not make it to work. While leaving he mentioned it has a weak motor or bad motor and he said he will report this to his boss and order the part and get back to us.
     They did not get back to us, there was no follow up either nor did they order the parts. Instead they sent us an email saying that the work was completed and that we should take a survey of their services.
     After that I called Home Depot warranty dept. The Manager from the Home Depot warranty department issued a new work order and told me that job will be done on 15th Feb. On 15th Feb no one came or called us back with the status.
     We contacted the Home Depot warranty dept. and we were told that part is here and on Feb. 19th they will come and repair the dishwasher. But on Feb. 19th no one came or followed up nor contacted us about taking care of the repair.
     Next we called Home Depot warranty dept. again and talked to supervisor Ms. Gladney. She told us that the repair company will come on Feb. 24th to repair the dishwasher and if they can’t fix it then Home Depot will replace it with new dishwasher. Ms. Gladney did not call us back or follow up with the status.
     We called the Home Depot again on Feb.23rd to make sure that someone will come as promised by Ms. Gladney. We spoke to Mr. Andrew who listened to our entire story and said that he will talk to the manager and get back to us. He too did not call us back.
     Next day on the Feb.24th we called Home Depot again and spoke to the customer service department, Ms. Johana. She listened our story and told us that Ms. Gladney’s request was denied. When we asked her why did Ms. Gladney not follow up and contact us to let us know that her request was denied and that no one was going to come and repair the dishwasher, she had no answer.
     Then Ms. Johana arranged a conference call with the service contractor Anthony, who talked for a while and said he will fix it by Fri. the 26th.Feb. But no one came or contacted me. When I asked him “why did they not call us back or follow up after the second problem about the weak motor, was detected, they hung the phone up.”
     We kept calling the Home Depot but no one contacted us from Home Depot till to date to let us know the status of my dishwasher repair instead, the repair company sent us an email stating that they have ordered the part to my home and when we receive it we should call them and have them come to my house for repair. We do not want any parts to come to my home and we take no responsibility for any parts sent to my home without my consent. I only want my dishwasher repaired or replaced.
     Today is the Feb. 26th, over 29 days for our complaint for the repair of my dishwasher.
     Need help.

     Reply

781. Hi. My account number ends in 5403. I opened a credit card account with Home Depot in December 2920. I was suppose to receive a 100.00 dollars promotion for a purchase I made of 1,800 dollars. I called customer service twice, and I was told they had sent an email to get my promotion. Today I called and they told me I can’t get it because the purchase was made 30 days after I opened the account. I never read that, but I’m thinking it was in those little letters that an old person can’t read. I was not even notified. I think is unfair, because I didn’t take that long, and it was a large purchase. I think I should get my 100 dollars credit. Please see what can be done. Thank you.

     Reply

     1. They did that to me, never got my $100 credit on card, Home Depot doesn’t care, I’m so tired of dealing with them

        Reply

782. You have a Frigidaire gallery 27” electric oven on sale on your web site. But no one has it in stock. Can I get a rain check, or place it on order? Please advise Dennis

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783. HOME DEPOT TELLS ME, “WE ARE NOT RENTING TO YOU! GO SOMEWHERE ELSE.”

     I have been upgrading my home and I thought some nice crown molding for the kitchen cabinets would look good.

     I got everything ready, then went to my Home Depot in Boynton Beach, FL and rented a miter saw. I think it was around 3 pm. After work, around 8 pm I tried making my first miter cut. immediately the room got full of smoke because the blade was burning the pine crown molding wood. It was so bad I could not finish the cut.

     The next morning I took the machine to Home Depot fully expecting a replacement machine at no cost. After all, I lost a day and had to lug the machine back and forth. At 76 years old, that is not easy.

     As soon as I began explaining what happen, the two clerks at the rental counter got nasty and argumentative. They kept repeating that I should have called. I don’t see what difference calling at 8 pm would have made since they were not going to come to my home. They also immediately said they would not return my money…..The machine was useless to me. I deserved my money back. Actually, I would have wanted a replacement.

     I showed them where someone prior to me had cut into the machine’s metal at the bottom of the tray. The clerk said that did not matter. Then he got a piece of soft 2×4 and cut through it. I felt he had to push hard but he said the machine was cutting fine. He did not use crown molding pine which is harder wood.

     All along they were blaming me and being argumentative, although cutting wood with an electric saw is not rocket science and I have been doing it for years. He even said, “the problem was the operator and not the machine.

     I expected a solution, some help from Home Depot but after he cut the 2×4 he said he would return my money but I would have to go rent somewhere else. WAY TO GO, HOME DEPOT!

     Reply

784. We are tring to find a person to talk to an d schedule a visit to replace our kitchen cabinet doors, We have not been sucessful in reaching anyone, we are naples Florida, 34112. My wife Michelle Smead has done search work for Aurtur Blank and his family office. I would hope for a better experience with Home Depot, thank you, Charles Smead 312.953.xxxx charles.sxxxx @gmail.com

     Reply

785. Store # 6329 Sawgrass Mills: The parking lot markings, IE: loading zone stripes , lot stripes are extremely slippery when wet. During a recent visit after a light rain shower, I witnessed several slip & fall incidents.
     As a Facilities Manager/Director (former first responder) what I found most surprising was the response to the issue information being given to the customer service desk, “There’s nothing we can do about that.”
     Obviously not the correct response, so the information is being sent to you.
     It is an issue that requires immediate addressing.

     Reply

786. Ordered a washing machine and dryer and there was an issue with delivery for both. Each appliance was set to be delivered on different days. Somehow both of them got screwed up and ended up with me on the phone for a while trying to straighten the mess on your end. It shouldn’t be this difficult in having appliances delivered. I will never purchase an appliance again from Home Depot.

     Reply

787. November 14,2020 kitchen upgrade – all designs were approved on this date and ordered.
     Multiple multiple issues. Now into 4th month and still missing 2 cabinets.
     Cabinets were lost then not ordered then have to order them again…..it’s been a nightmare. I am exhausted from all the follow up I have had to do and the disappointments with non-delivery on dates set for delivery. I wrote the CEO I note with dates of errors, lack of follow up and pertinent e-mails.
     This was a couple weeks ago and no one has responded.
     Great leadership. Perhaps this is why there is such negative customer service. I have requested monetary re-imbursement for all the problems associated with this very small design. I have yet to hear from anyone.
     I will not sign off on this projects until this is completed.
     I am about to go to small claims court.
     I have alerted all my neighborhood not to use Home Depot Design Center Services as well as my plumber, electrician and contractor.
     I will report to BBB if this is not attended to by March 1,2021.

     Reply

788. Hi, I was making a bid on eBay and noticed the items seem to all be Home Depot items on this sellers items. It may be clearance or disposed of items but thought may be worth looking into. I was looking for some elect items and noticed some items are available at Lowes but all the items I checked were available at Home Depot. Sellers address is Cottage Grove MN 55016 and closes HD is 55077 . Great prices on these new items and cheaper than HD. Thanks, may be nothing.

     Reply

789. Having a very hard time receiving cabinets from Home Depot that are not damaged. I’ve had to re-order just about every one multiple times and I’m still waiting close to 3 months with no kitchen! They are in-stock cabinets! Please help me! Store Managers and customer service are very empathetic but have no control over this circumstance. I look to you as my last resort.

     Reply

790. Hi , My name is Mandy . I ordered Porcein tile from Home Depot ,San Ramon . I want get installed from Home Depot , I was told that Porcelain tile installation is 5.50 .someone from Home Depot came to take measurements and I was charged $50.There was no reply after that for a week . I called 5 times but the person in the flooring department hung up on me every time. Finally I had go to the store . I have auto immune disease and in Covid I was forced to go the store.
     On Saturday I went to the store again
     Someone from flooring help me with selecting tiles for 3000 sq feet house. He showed me flyer saying no cost to remove your existing floor. Then he called the office get quote . After that I waited for around 45-50 min. He told us go home and once the quote is ready I will get an email. In the evening he called me to inform quote is ready for the kitchen and he will send the rest of the quotes after lunch. When I reviewed the quote there was charge ($1300) to remove the existing floor. When I asked him this misleading information he said I am not responsible for any misleading info it coming from corporate office.
     No one got back to me for another quotes after two days I called 3 calls person will hung up on me . Fourth time I called and talked to the manager and he connected me with Ken and Ken told me send me quotes in 10 mins . I requested home send me quotes of dining , living room , foyer and bathroom separately , I called him after 1 hour 3:30 pm Tuesday , he told me he is going for lunch he will send me after he will finish his lunch . I again called Home Depot at 5:30 , lady told me he will from lunch at 6:00pm . I again called at 6:30 . He said he will me in 15 min . Finally I got the quote . But they told me that my bedroom , dining area is 1050 SQ feet although it is 367 sq feet . On top of that I had carpet in my living room and dining room and I already removed all the carped. The person who came for the measurement took pictures of the entire house. Still on the quotes it shows 1300 to remove existing floor and haul the same.

     I am so disappointed with the customer service . With the company like home depot I was expecting honesty and professionalism but unfortunately what I got is misinformation and Un professionals in every step of way. I am filling a complaint in small consumer court for misleading customer by hiding and advertising wrong information.

     Reply

     1. Hello Mandy,
        Perhaps you would be willing to contact me by email at scripxxxx @aol.com. I also am totally frustrated with Home Depot contractor services and now the inability of headquarters to get the local store to act.

        Perhaps we can get ourselves together to get media coverage to get a better Home Depot response

        Thanks,
        Ralph

        Reply

791. I have been a HD customer for numerous years. Recently I had a HD statement that I did not receive and was subsequently charged $30. on a $31. bill for being late. I have sent payment but it will be the last payment that I ever send to HD. JUST wanted someone to know that perhaps 30+ year customers should not be treated that way

     Reply

792. I’m a Viet Nam veteran and states clearly on my driver’s license. I tried to use my Veteran’s discount today and was told didn’t have a card for disabled, active etc. I have in the past received the discount. I asked for the manager and she was very rude to me. I left very upset.

     Reply

793. Hello I would like to contact Bernard Marcus or Arthur Blanks
     about Veterans not looking for money seeking advice

     Reply

794. You stupid stupid man! I hope you lose your job, you should always give future outlook! You are incredibly stupid.

     Reply

795. I purchased few items worth $36.80 on Saturday, 2/20/21, from Home Depot. When I went to return the items today that I did not use, I was told they will not take them back. The receipt was given to the cashier. The reason that I was given is that I used a gift card for $35 and remainder a store credit ($1.80) that I received sometime ago. When I purchased them, the cashier told me you can return them within 180 day if you did not use them. This was a frustrating experience stuck with the things I did not use.
     You did not treat me fairly, and in future I may have to look else where. Please train your front line employees in regards to the use of store credits. You wasted my valuable time. Please resolve. Thank you.
     Receipt #: 6674-00002- 42024
     Denial receipt #: 0651-00024-61473.

     Reply

796. It is stated on your website that employees and patrons are required to wear a face covering. The store in Hendersonville NC is not complying with this and if your corporation feels this is ok, remove your statement. I am appalled this is allowed as we round the corner of a half million deaths in the United States.

     Reply

797. Thank you Calvin gor bring so nice and helpful .I really appreciate it .Uou are a very nice man

     Reply

798. ORDERD A WHOLE HOME GENERATOR IN DECEMBER — NEVER SHOWED UP HD CANCELLED ORDER. ORDERED ANOTHER ONE IN JANUARY ORDER SHOWED UP ALL SMASHED UP AND DAMAGED — OUT OF STOCK NOW AND HD CANCELLED ORDER. ORDERED ANOTHER ONE IN FEBRUARY WITH A SHIPPING CONFORMATINS FEB. 22 DELIVERY DATE DID NOT SHOW UP HD CANCELLED ORDER! WE HAVE SPENT OVER A MILLION DOLLARS WITH HOME DEPOT IN THE LAST 30 YEARS. I AM CLOSING MY COMMERCIAL ACCOUNT AND MY RESIDENTIAL ACCOUNT AND WILL NEVER BUY FROM HOME DEPOT AGAIN!!

     Reply

799. too long to explain on email. can someone call me at 309-839-xxxx. I have a letter I’ m trying to send to you as well..I was lied too 3 different times and it cost me 70.00 of my money to resolve the issue

     Reply

800. I was contracted by a lady through a friend of a friend. She had bought tile for her house about two months ago it was delivered on pallets. Had to do the job later in the afternoon into the night, when I arrive the next day I looked there were two different kinds of tile,,she did not notice tell i said something,,After further investigation we discovered that Home Depot in Yucca Valley California had shipped three pallets one of them being a different die lot.
     She immediately called the flooring department in Yucca Valley California Home Depot spoke to a lady for a very short time ask the lady questions she couldn’t answer the young lady at Home Depot said she would call her back in about an hour never heard back from the rest of the day. At the end of the day she called Home Depot back and was referred to another lady after conversation back-and-forth the lady at Home Depot informed my customer that is 66-years old that she needed to Place the boxes of the wrong dialogue tile back on the pallet shrink wrap it so the delivery guy could pick it up,,i was shocked and in aww of the servise and rudeness of both Women at the flooring department Home Depot Yucca Valley california,,they treated her like it was her fault that she received the wrong tile and told her it was the installer’s fault for installing the wrong dye lot tile .im the installer i informed the very nice lady to stop talking to those people in the store and call home depot corporate,,Monday morning she will b contacting them .
     I just have to say I have been installing floors for over 20+ years on and off for Home Depot, Lowes, and various carpet stores in California and Georgia and I have never heard or been around anything quite like this .
     The rudeness and unprofessional manner was totally unacceptable.i will be present on monday and will be giving her all information on this matter and hope that someone can resolve it some compassion and some kind of compensation for Home Depot‘s rudeness and unprofessionalism from the flooing department at yucca valley ca.store.
     Has for me i will NOT step foot in that store again ,i will drive 30 miles to a lowes or other home improvement center

     Reply

801. So far I been 15 mins to pick up an order. Still don’t have it. One person on the pickup desk and on the phone since I arrived. Horrible service. I’m still waiting

     Reply

802. I b ought a 518 ze snowblower on, on line oct 26th through our local home depot in cedar rapids iowa. I did not get a proof of purchase from the store on line, I have been to the store to get it and they say they can’t go back that far. I then contacted the home office and they say they don’t have any record of it. I furnished them with the date of purchase, amount of the sale and credit card #. The model # is 38473 and the serial # is 408737397. The office said they found the serial #, but no sale. My credit card paid the home depot $442.98 for the blower. My problem is I need some warranty work done and I have no proof of purchase receipt.
     Can you please help me with this problem, maybe the headquarters can help.
     The purchase was Oct 26th 2020 and payment was made by the card company was Oct 29th.
     Thank You

     Reply

803. hello, i’m writing to inform you on saturday 02-13-21 around 11:30am my husband and i were shopping at store #1064 located at 8700 rosedale hwy bakersfield, ca 93312. my husband went to use the mens room and left his cell phone on the counter. he returned for it not even 5 minutes later and his phone was gone. we used a app to track my husbands phone which remained in your store until around 5pm. then our phone was tracked from the store to the walmart next door and was deposited in the ecoatm machine. which is a machine that give cash for phones. i have filed a police report and retreived the phone which was heavily damaged and is no longer able to be used. i have reason to believe it was a employee that took my husbands phone. i want you to be aware there is a thief working in this store. i can provide picture of the damaged phone, tracking proof and the police report.

     Reply

804. As vietnam veteran i just want to thank you for helping veteran and 1st responders as I’m as retired from doing that also as a volunteer fireman for 41years.God bless you. Sfc(Ret) Dirk Wright 54 Ridgeway Dr E. Elizabethtown ky 42701

     Reply

805. I need to contact the billing department. I need a direct number for them instead of using the touch dial system. Thank you.

     Reply

806. We do business with Home Depot a lot we are in construction and your company has given store credit to employees that no longer work for us. You let people steal from the company! Taking this all the way up!

     Reply

807. I’d like to speak with Mr. Menear whom I’m sure would be interested in hearing all about the deceptive sales tactics that have tarnished my long time respect for the Home Depot organization. To date, the matter regarding my Kitchen Cabinet Refacing project has not been corrected and it all started in October 2020. I’m tired of trying to work with Home Depot ‘Corporate’ and it’s vendors. Each point fingers at the other and nothing is being resolved. I placed my faith in Home Depot and this is the type of service (or lack there of) I receive. Shame on you. Please do not refer me to another one of your people. Been there, done that and it hasn’t worked.

     Reply

808. I have had an install for hardwood floors scheduled and this has been going on for over 6 weeks. I’ve had nothing but problems since placing my order and no fault of my own. Home Depot has managed to make this a terrible experience. I’ve had the product (hardwood) delivered in the rain and I myself had to bring it all into the house to stop it from getting wet. Unfortunately, I could not save it as it warped and the installers stated by the delivery left in the rain the wood is no good. Some of the wood was installed already. We were told to put our heat up to 80 degrees to dry out the wood so we wasted money on our heating bills. We also had a Covid scare as we were told that an installer might have Covid and still waiting to hear the full test results. We were told on Friday afternoon the installer had a negative result for the rapid test but that we would find out today, Monday, 2/15 with a call from the store by 9 am. That call has still not happened and it is 2:30 pm. No one has been responsive and everyone gives a run around and it seems like no one cares that our house has been in flux for 6 weeks and we can use most of the 1st floor. I want someone to contact me regarding this ASAP. Thank you.

     Reply

     1. Hello Rob,
        Perhaps you would be willing to contact me by email at scripxxxx @aol.com. I also am totally frustrated with Home Depot contractor services and now the inability of headquarters to get the local store to act.

        Perhaps we can get ourselves together to get media coverage to get a better Home Depot response

        Thanks,
        Ralph

        Reply

809. Tupelo store in Mississippi are very rude and hollow at people on the phone This store not first time this has happened I can’t understand why you don’t clean this store up

     Reply

810. Mr.Graig Menear my son-in-law purchase a dishwasher for me on December 12, 2020 on the day of the purchase he had the installment purchase to to have it installed it was on back order for delivery date would be February 11 I had to call on February 11 to see if it was being delivered yes it was delivered on the 11th The incompetent installer is very rude poor customer service when It was purchased there was no mention that they would not have the proper tools to install the dishwasher after all of that when the installer taking the old dishwasher panel off and said that he could not install The dishwasher because the legs on the old dishwasher had to be cut in order for them to remove it so as I said he took the panels off and I asked him to put them back he said he could put them back because the screws are rusted when you unscrew them and left the screws on the floor I have the screws are not rusted and also we turn my hot water off I didn’t know that until after he had left I feel when you pay for installation the installation person should have the proper tools to install the dishwasher here it is February 13, 2021 I was on the phone today over five hours on February 11, 2021 when I called back to let them know that we did not install the dishwasher and then he refused to put the panels back I was told by an associate that someone will come out on 13 February 2021 and and put the panels back on as I said before I was on the phone from 930 to I would assume it was around two thirtyish and when I called that’s when I was told that no service person was coming on February 12, 2021 I was told that they were coming out and install the dishwasher they would have someone to come that would be able to install it as a come to be no one was coming and if I wouldn’t of called I would’ve been sitting all day for a service person to install the dishwasher that was purchased from Home Depot and I’ll address it one more time I feel that installment means the person will have the proper tools to install the dishwasher thank you Mrs. Barbara Riley be safe be blessed

     Reply

811. Is it normal to hire people with a warrant for carrying a hand gun out of a different state she works in Ohio the warrant is in Indiana

     Reply

812. purchased windows from home depot august 2020 installation started 10-12-2020 today 2-12-2021 they finally completed the installation of the windows, many issues remain unresolved, this is unacceptable

     Reply

813. On Saturday February 6, 2021. We shopped at HD Store # 1220 in Queens, NY. We encountered many employees wearing face masks below their noses & some employees with face masks under their chine. One employee sitting at the window & door dept desk either texting or playing a game on his cell phone. At the cash register area there are no marking for 6ft social distancing and the employees at the front were not asking shoppers to social distance. Please look in to this possible health hazard.

     Reply

814. I ordered a water softner at home depot in marion Illinois to be sent to my home. Supposed to be delivered on 2/4/21 never got it . The store cant find it gave me number for carrier they dont know anything. No one will call me back. I spent over 1600 dollars at home depot that day. I’ll never buy anything from home depot again

     Reply

815. In 2015 purchased LG refrigerator for my new house most excited about your product the 1st year started leaking they came out took a look at it he said that the defrost pipe What’s clogged I sat there with the gentleman as he explained the process to me he pulled the hair out of their not a long here just a little literally piece of hair Hey tell me that was the issue and he left after that I was to call LG they send somebody from ultimate Springs which is 2 1/2 hours away took the guy 3 to4 hours to get here Upon his arrival he assessed the situation and once again told me that has something to do with the default pipe I started cleaning in back to me up underneath the refrigerator to make sure that nothing will get up underneath there Once again I started having issues with it maybe a little bit on the year of course now during this time it’s been several years and the guy that came in told me the same thing about the defrost pipe I call algae algae would not be responsible for it I had originally called home depot where I purchased it they were not interested in helping at all I want very Hard for my money and expect when I pay as much money as I do for refrigerator it would last longer than 5 years from the time I bought it to the time it starts leaking over freezing making funny noises and sounds like it’s going to blow up I am at my wits and with home depot and LG No one seems to care and no 1 wants to assume responsibility for the damage goods that they are selling and putting into people’s home I understand this is a common problem with all LG’s and I don’t understand why home depot has not stood up to algae instead fixed a problem or we will no longer carry a product I’ve tried calling corporate office I spent up to our half being most around To no Avail never being able to speak with anyone I think that is ridiculous I did not run across this problem with lows when I bought my refrigerator for them called them up and they had a fixed no problems I unfortunately have run across this problem countless time with your company home depot I think that someone needs to make this right and I am not going to stop until someone figures out the problem or returns by money or replaces my refrigerator you guys want to get paid on your credit card when you want to get paid But yet you can’t fix my problem Sincerely Al Rivera

     Reply

816. How do I file a complaint about your delivery department.

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817. It is about a bathroom window for last year I no one talks clear the price was 1,175

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818. We purchased a dishwasher from Home Depot in Nov 2020. The dishwasher didn’t work, Samsung’s technician couldn’t repair the machine. He said the machine was damaged during shipping. Home Depot’s manager from 1 800-910 6704 said they will solve the problem on Feb 5, haven’t heard back from them. (order number WJ22744408)

     Reply

819. Is there an address so I can mail my home depot cards to the CEO to cancel my account?

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820. I would like to do store evaluations on home depot targeting there employee treatment of the public,sterio typing,friendliness to costumers etc

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     1. The ‘NEW’ elec. breakers that was referenced to as being defective due to
        the fact that YOU COULD NOT CUT THEM ON – just maybe the following info.
        This may be helpful — THE LAST OPERATION THAT THE MANFACTURE MAKES ON ALL NEW BREAKERS BEFORE PACKING ARE AS FOLLOWS: They ‘trip’ the breaker; and then pack it — A TRIPPED BREAKER ”’CANNOT”’ BE TURNED ON UNTIL IT HAS FIRST BEEN ”TURNED OFF” BEFORE IT CAN BE TURNED ON.
        **PS: Most ‘tripped’ breakers will indicate such by being able to see SOME
        RED COLORED indicator near the flip-switch…
        Hope this shared information was helpful, or may be helpful to OTHERS!!
        Regards, LaCoste

        Reply

821. Dear Sir :: I request your assistance .

     My name is Karl Leppanen . I live in Thunder Bay , Ontario , Canada . I shop at Home Depot located at
     359 Main St., Thunder Bay, ON, P7B 5L6. Store # 7102.
     807-624-xxxx .

     My home telephone # is 807 767 xxxx. My home E-Mail address is Leppxxxx tbaytel.net .

     On Friday February 5th , 2021 at approximately 7 pm I called up the in – store manager (female) at Home Depot. I asked her “how do I arrange for a refund ?” .
     I told her that I have two defective Home Depot plug – in circuit breakers. The breakers will not switch to the on position. I told her that I have not used the breakers because they are both defective. She told me that Home Depot will not give me a refund for the defective breakers. I told her that I have , over the years , spent multiple thousands of dollars at her store , and that I have never before been refused a refund for a defective item.

     Due to the Covid 19 pandemic Home Depot stores , in Canada , have a return policy that has been extended to 180 days of purchase. Due to the Covid 19 pandemic Home Depot has no in store shopping and only has curb – side pickup.

     On December 31st , 2020 I went to Home Depot and I received one “ Eaton Br 20 ampere 2 – pole plug – in breaker – part # 1000410356 “. Order # 213690647 . Later that day I discovered that the breaker would not switch to the on position.

     On January 10th , 2021 I went to Home Depot and I received one “Eaton Br 20 ampere 2 – pole plug – in breaker – part # 1000410356 “ . Order # 214168490 . Later that day I discovered that this second breaker would not switch to the on position. I now have two defective Home Depot breakers that cannot be switched to the on position.

     I then went to Canadian Tire , in Thunder Bay , and I purchased (on – line) one functional and working “ 220 volt Eaton Br 20 ampere 2 – pole plug – in breaker” that can be switched to the on position.

     Please note :: Had there not been curb – side pickup due to the Covid 19 lock down then I would have been inside the Home Depot store and I would have immediately told Customer Service that the plug – in breaker , that I had just purchased , was defective and I would have requested a refund.

     Please help me to get a refund for these two defective Home Depot circuit breakers. I thank you.

     Sincerely ,

     Karl Leppanen.

     Reply

822. Lost my business. Needed to change address on my order that I just placed. Had it going to the wrong city. Told can’t be done.

     Reply

823. Hello! My name is Rosa N Vargas. I placed an order with Home Depot in Orlando, Located at 6130 E. Colonial Dr. Tel # 407-275-5771 for a security screen door and told them the exact measures. The door does not fit because it was too wide. Now the store wont take back the door. It was their mistake. I am 79 years old and don’t own a car, no husband and no children. I placed the order on 10/26/20 and paid $283.78 for it. Cannot get anyone to help me solve this problem. Please help me . Rosa N Vargas Thanks

     Reply

824. We ordered windows through Home Depot. We have a window that the seal has gone bad. We have been trying for a year to get it replaced!!! Every excuse in the book has been given including making appointments to replace it and no one showed up or called!!! Today is another one of the more than 15 times! Guess we need to call the news media. Maybe they could get it done.

     Reply

825. NOBODY IS Helping ME!!!

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826. my washing machine I can’t use! it has been 2wks and I have a warranty! The Tech Lucas R job#474269 VIA ,Inc ph # 410-451-4104

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827. Re: Order WJ28495566

     I purchased a freezer and signage for $ 940.52 on January 24th, 2021 for my store at SouthPark Mall, Strongsville, Ohio.
     The freezer left unsecured outside in front of SouthPark Mall, February 2nd, 2021, while the mall was closed by your delivery company.  
     Your delivery company never contacted me that the item was delivered or left. I was notified by SouthPark Mall Security that the freezer, was sitting in the parking lot at the mall.
     I drove over 2 hours, to find a horrible mess and should not have been faced with such a situation. With piles of snow from the day before, I had no way to move the item which had to be left.
     I call the Home Depot Customer service line, who indicated she could not help, and that she would dispatch someone, but didn’t know when they would arrive.But could not refund my money for the purchase. I expanded that the item was not secure, and would remain in the parking lot of the mall, numberous shoppers visit the mall daily. 

     Robin Rogers
     Macaron Cafe Ohio, SouthPark Mall, Strongsville, Ohio
     216-270-xxxx Cell
     440-268-xxxx Store

     Reply

828. Good Day,

     I hope your day is going well. I am writing this email on behalf of John and Olivia Walker at address 4 Moss Field Court Columbia SC 29229

     Their phone number for reference is 803 865 1020. I want to first say that I have recently purchased customer made blinds from my Home Depot in Hybla Valley Alexandria VA and have been a customer for years now and have never encountered these types of issues. In fact, they have excellent customer service with the recent purchase of my customized blinds. With this said, I want to write this email to you because I have a complaint on behalf of my parents.

     I find that this is very disturbing. On 3 November 2020, my parents John and Olivia Walker (a long time customer of your stores) purchased the following

     General Electric
     Washer
     Dryer
     Pedestal
     Three-year warranty

     The final cost of items $2000.00. This included a delivery deal with purchase

     I am not satisfied because the Washer and the pedestal continues to be faulty to this day. The Home store is still not helping rectify the issue. They are giving my parents a run around, by continuously referring to dead ends.

     A solution to this is that they want to return all items for a complete refund. The primary reason once again is that the merchandise is faulty despite multiple reissues. The primary faults of the merchandise are that the tub is off balance meaning that it is making too much noise during operation. In addition, the entire washer and pedestal is damaging our laundry floor due to its constant harsh vibration resulting irregular movement. My parents cannot reuse it at this time.

     Summary
     3 November 2020: At this receipt, we encountered harsh vibration and movement. (A technician recommended after inspection to reissue due to tub being off balance and poor installation)
     27 November During delivery at this receipt the driver asked if we would accept a dented washer in which we declined
     On the next delivery sometime in January they delivered another faulty washer. The washer is coming out of the wall due to harsh vibration resulting irregular movement

     We tried to rectify the matter by contacting our home store associates and store managers on six different occasions. At this time, I have not received feedback to a solid solution.

     Request for intervention to so that we may receive our monies for the items. We do not want to purchase anymore merchandise from your store currently. This is very unprofessional customer service. From delivery technicians (with nasty irate attitudes) who refused to take out our previous washer and dryer despite the home store telling them that they would. Now not honoring a refund for faulty merchandise despite many attempts to rectify. Please help us (my parents) with our request(s)

     v/r
     Shelly L Walker

     Reply

829. Hello, We are a pro member and military family that appreciates and thanks you for the discount you provide to veterans. Did you discontinue the military discount for online orders? The last time we ordered an item online at the store location, customer service applied the discount. Today on a large order we were going to make online customer service informed us the discount no longer applies to online orders?

     Reply

830. Please call me regarding a washer I purchased delivered 12 30 doesn’t work I called and was directed to manufacture went through your protocol as this is where you directed me. I still have no working washer I asked for a new washer or the money taken off my account. I called and left a message but not yet received a return call. I would rather speak to someone about this issue instead of emailing my issues. My landline home number is 706 327.xxxx Debra Pate last 4 of acct number is xxxx

     Reply

831. I just got back from your N. Hollywood, Florida store in Oakwood Plaza. Price on the 3M hooks I needed showed 8.87 (aisle 9, Bay 30). I was going to purchase 3 packets. Register rings up 10.87 each. I’ve just stood in line for almost 15 minutes, get to the register, ring up my goods, and it shows $2 each more than the price in the aisle. I call for help, gal tells me I need to take the scanner and go back to the shelf and scan from there. I do not work for you, she does. What happened to your customer service? And why are the computers not updated to the shown price in the aisles? Not the first time this has happened, but it will be the last. I found the exact product on Amazon for 8.88, only a penny more than the aisle price in your store. I used to absolutely LOVE Home Depot, but lately I’m rethinking my decisions. By the way, I’m a credit card holder for your company.

     Reply

832. Hi I can’t give you a accurate review because I haven’t had my package delivered yet but I do have some feedback for you you might want to mention on your app when certain deliveries are made they are made to the carrier who’s going to be delivering the package to you rather than saying it’s been delivered already to the final address. This would save a lot of confusion with your customers and also save you a lot of time answering phone calls with regards to this question. Please pass this on to the powers that be as this may streamline your system a little bit more . thank you

     Reply

833. My complaint is store credit gift cards not working online, had to go to the store (during pandemic) to place an online order and will call to get an item I could have stayed home if the gift card was allowed to be used by the customer it was given to. Please change this policy.

     Reply

834. I would like to know if GE water filters that are packaged with the GE logo and MEF on them are true GE filters or are they a knock-off. Thank you.

     Reply

835. Hello, my name is Garth Gardner
     I have been trying to obtain help from your San Diego store on Genessee.
     I am not one to complain but I have been trying to get help on some 1×8” and 1×4” and 1×3” material since Jan. 10th
     I have left my measurements with the Pro Desk with the assurance that I would be called back the next day which would have been Jan.11
     Once again, I left measurements again on Jan 25th with assurance that I would be called back that day.
     I called again today, Jan 26th and spoke with Juan at the Pro Desk who was kind but was just finishing his day and could not help me.
     I live in Arizona but trying to order lumber for our house in San Diego and needed it for this coming weekend as I have a plane ticket to go there to work on the house.
     I am retired but was self employed and if this was my business, I would want to know what poor service was being provided.
     I have spent a lot of money at your store in San Diego and at the Kingman , AZ store. Thank you, Garth

     Reply

836. Good Morning, My name is Scott Gray, my number is 910-358-0315. This is concerning the Reln (pro 10.75in x 40in) Commerical channel series system. I have been in contact with my local Home Depot several times concerning the catch basin shown in the pictures when I pull up the product on the Home Depot web site. I have also spoke with various Home Depot customer service concerning this issue. I can order the drain system however not the catch basin. My local Home Depot can not give me any answers and stated they have sent the issue to Corporate. Four weeks and several visits/phone calls and Home Depot can not give me any information on the product. Please advise!

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837. we just purchased a home. Over the last month my wife and I have spent over 10K in Home. Depot Denham Springs. Nothing but problems. Cannot get the store manager to contact me. Always on Vacation. Left numerous messages for District managers. Filed claim for damages on one issue. Sedgwick waiting for store to provide info. Caprpet install on a separate issue damaged multiple floors. I am about to rent a truck bring back all the fencing after I rip it out. Rip all the carpet out return all of it and sue for the damages. I spent 35 years in retail. This is unacceptable horrid customer service and I want a call back TODAY!!!!!

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838. HOME DEPOT BUYER BEWARE….I paid my CC on time every month for a purchased appliance. I miscalculated the last payment, with a $102.08 remainder balance. Home Depot charged me $446.00 interest on balance. I think this is robbery and have not shopped there since original purchase which was riddled with problems in the first place. Finalized…never again will I shop at Home Depot. Buyer beware!

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839. What a shame that this corporation thought that financing an insurrection was a good idea. Why can’t companies be satisfied with running their business and being good caretakers of customers and other stakeholders.

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840. I would like to know the name of the Home Depot Store Manager in Schererville, Indiana. No one at Home Depot will give it to me.

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841. RE: Invoice H1236-188773 Home depot store Bridge St. E Syracuse New York. COMPLAINT. We have purchased over $20K at this store over 2 years. Three weeks ago, spent $900 on a washer. You refused to deliver due to driveway (specifically EXPO sub contractor), This was UNFOUNDED as the driver didn’t even attempt. Canceled this order 3 WEEKS ago. Still no refund. Had to buy the washer elsewhere now I WILL HAVE YOUR CHARGE ON MY CREDIT CARD. Called to (1-21-21) spoke with Bonnie Richisn, STILL NO REFUND she claims IT problems. I NEED MY REFUND. Cannot afford paying for TWO washers. Expect immediate action. Would like some consideration as we are great customers. I need a shed. Would like my refund and substantial sicount on same. Otherwise. If this is not remedied within 5 days. I may elect to go public. VERY disappointed in Home Depot. PLEASE CALL ME IN THE AFTERNOON 215 569 xxxx

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842. Never new you carried MyPillow brand. As a Republican, with a family history going back 100 years, I can’t continue to give you my business. I’m a strict Constitutionalist and those who defy and defile the Constitution do not represent me or my beliefs. Thank you

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843. I think it’s reprehensible that Home Depot has not withdrawn it’s political support for the Republican lawmakers who opposed certification of the presidential election.
     I’m happy to switch to Lowes

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844. I just read in the Washington Post that you still are supporting congressman that elected not to certify President Joe Biden. This is absolutely shameful. I have been a long time customer of Home Depot. Now I and my family and small business will strongly reconsider my relationship with you. You should not support people that try to destroy our country… You’re a company should not support congressmen whom were trying to undermine our electoral process!!!

     Reply

845. We’ve shopped at our local Home Depot for years, but will shop elsewhere until Home Depot stops sending contributions to republicans who opposed election certification of Biden.

     ————————

     Lawmakers who objected to election results have been cut off from 20 of their 30 biggest corporate PAC donors
     Nine companies have taken no action to cut off donations to the campaign funds of lawmakers who objected to certifying the presidential election.
     By Douglas MacMillan and Jena McGregor

     washingtonpost.com/business/2021/01/19/gop-corporate-pac-funding/

     Reply

846. Why are you still supporting congress members who did not accept our elections? I will not shop Home Depot as long as you support treason

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847. As a frequent shopper at Home Depot in Kerrville, TX, I urge you to end your financial contributions to all of the members of Congress who challenged the results of our free and fair national election. Their actions were dangerous for our democracy and do not deserve support.

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848. I would gioe that Home Depot would take action against the lawmakers that opposed the election results. I have been a customer for years and if Hime Depot does not pull back donations against these lawmakers I will no longer do business with you and encourage friends and family to do the same.

     Reply

     1. you are a liberal

        Reply

     2. you are a liberal

        Reply

849. Hello my name is Ivon Carbone I have been a loyal home depot customer for many years, we have spent thousands of dollars in home repair items purchased at our local home depot. On January 2, 2021 I bought a samsung dish washer I paid for installation and for the delivery people to pick up my older dish washer. I have had one after another disappointing experiences. I was scheduled for my dishwasher to be delivered and installed and my old hauled away January 11. 2021 I was sent an email January 10, 2021 saying I it would be delivered on on January 11, 2021 hours 1pm to 5pm. I made arrangements at work to leave early so I would be there. 4.30 pm rolled by on January 11, 2021 and no one showed up. I then decided to check my last home depot email and decided to track my item. I then realized I had been re scheduled with out even being asked if it was ok for January 15, 2021. I then called the number of the company that was delivering my dishwasher to find out that the delivery crew had got sick and could not deliver and install dishwasher. I told the gal at the delivery company call center that I could understand people got sick especially now with covid but, I could not understand how I couldn’t have got a courtesy call letting me know that I did not have to give up hours of work. I got rescheduled for January 16, 2021. I got my notice the day before that they would be at my home between 11:30 am to 3:30pm I made sure I was at home. The installers show up with my dishwasher . One of the installers came inside my home looked at my old dishwasher and looked under my sink and turned my hot water valve off. After he looked under sink installer went outside. Installer then calls me outside to show me that my dish washer door was smashed in. Installer told me that home depot would be reaching out to me and they would have to come back at a future date. Installer never came back inside my home. I tried running my hot water but no hot water would come out. I then remembered the installer had turned hot water off and had not turned it back on. I tried to turn it on myself but the installer had some how made the valve hard to turn valve on. Resulting in valve handle breaking off. I had to run over to hardware store to buy a new hot water valve and replace it. Its now January 18, 2021 and I get a call from samsung order and delivery support line saying I would get my dishwasher until January 22, 2021. I dont feel like am a valued customer that has spent thousands of dollars at home depot. Today January the 18, 2021 I called the customer service number for home depot and talked to Michelle the customer rep. I explained my situation. I explained to Michelle that I was tired of being disappointed and January 22, 2021 would not work for me to have my dishwasher delivered and installed. I told Michelle that I needed my dishwasher between January 19, 2021 or January 20, 2021 as those are my only days off. She told me the installer company was closed and a manager from my local home depot would call me tomorrow January 19, 2021. I told Michelle if I could not get it installed those days I wanted my money back and would rather give Lowes an opportunity. I have gave home depot a number of opportunities and everyone that I have spoke to about my dishwasher seems to have no regards for a loyal customer. I ask for your help.
     sincerely,
     A frustrated, unsatisfied customer

     Reply

850. I have tried for three days to reach the St Thomas, VI Home Depot by phone. Hours and hours worth to inquire about an expensive product. I’ve also tried the website with no success. Is this standard operating procedure? Do you NOT wish to sell your products?
     Bret Cook
     970-948-xxxx
     Islandxxxx @gmail.com
     Next message goes directly to CEO.

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851. Grand Junction store #1513 refusing to sell me my counter tops, slander by Dori, James, Heather, Dave Bowler. Discrimination.

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852. Home depot is a big disappointment. I need new floors but I will go elsewhere instead of giving them my business. I’ve been waiting almost a year for my custom mirror closet doors. They have ordered them 8 times cause they get broken in the home depot warehouse. Unbelievable that they can’t get it together. They offered to give them to me free and now I feel they will never give me my mirror doors. I never dealt with such incompetence.

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     1. Helli Marlene,
        Perhaps you would be willing to contact me by email at scripxxxx @aol.com. I also am totally frustrated with Home Depot contractor services and now the inability of headquarters to get the local store to act.

        Perhaps we can get ourselves together to get media coverage to get a better Home Depot response

        Thanks,
        Ralph

        Reply

853. Sir mera user and password mach nahi kar raha hai

     Reply

854. I want to speak your senior person regarding my complaint in serious issue my no 647388xxxx

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855. Trying to get service for washing machine purchased in July 2020, LG product in which an extended warranty was purchased. Have been trying to get this resolved for the last 2 weeks to no avail.

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856. I am very displeased with the customer service phone service regarding card payments. I am not due for a payment of $29.00; until January 14,2020 and on 12/21/2020, they withdraw $130.00 from my bank account and they do not want to put it back now I have wait for an investigation. How easy it was to take my money and nit put it back. I need my money back in my account.

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857. CASE NO.23267218
     I SPOKE WITH VINCENT IN RETAIL DEPT. IN ATLANTA, GEORGIA, ON DEC. 10, 2020 TO STATE MY COMPLAINTS. TODAY, DEC. 21, I WANTED TO FURTHER ADD TO MY LIST. I CALLED THE NUMBER, 1-800-910-6704 BUT AS I WAS NOT GIVEN HIS EXTENSION, TRYING TO GET A HUMAN BEING TO DIRECT ME TO THE CORRECT DEPT. WAS IMPOSSIBLE. ALONG WITH THIS I TRIED TO CONTACT THE LOCAL MANAGERS, CINDY WHO IS ASST. FLOOR MANAGER, SHE WAS NOT THERE. OKAY, NEXT TRIED TO GET IN CONTACT WITH ABBY DO NOT KNOW HER RANK, SHE WAS NOT THERE. WHEN I TRIED HER EXTENSION, ALL I GOT WAS (I AM PARAPHRASING) THAT ALL ARE BUSY TO WAIT OR GO ON LINE. ABBY HAS AN EXTENSION, DOESN’T SHE HAVE A SYSTEM SO I COULD LEAVE A MESSAGE???

     I HAVE SPENT QUITE A BIT OF MONEY AT HOME DEPOT NOT TO MENTION THAT MY CONTRACTOR, TOMMY RAY, IS AT THE LOCAL RIVERHEAD HOME DEPOT ALMOST ON A DAILY BASIS. A LOT OF BUSINESS IS GIVEN TO HOME DEPOT AND IN MY EXPERIENCE WITH HOME DEPOT, I HAVE TO PUT IT BLUNTLY, “IT STINKS”.

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858. I am a Home Depot credit card holder and plumber. My complaint is that I had a $50 balance and made a return. I was advised by Home Depot that I now have a $700 balance which I don’t know how since I didn’t purchase anything. Please help me resolve this matter.

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859. Hi Craig – I want to share my bad experience today at Home Depot Store.

     Customer services in this store is awful and I would recommend buyers to heck the price and quantity of items as they sell couple of items in the pack, but when you open there is only one. Cashier scans an item and it is not showed in your receipt. Management is poor and customer services is not appropriate. Stay away from this store at 2350 Cortez Road West Bradenton, FL 34207
     · Cashier Jodi is putting customers on hold for too Long.
     · Agent Wandy is using negative language.
     · Assistant manager Rikki is asking customers to repeat and answer a simple question many times.
     · Assistant manager Rikki and other agents Offer no empathy.
     · Agent Wandy and manager Jouli are rude behavior and bad attitudes.

     Stay away from this store at 2350 Cortez Road West Bradenton, FL 34207

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860. I am an ex employee with the home depot and I need a document showing I worked for the company. I went to the website affiliated with the home depot (work number website as I recall) and I am getting a message saying I cannot be verified with the information I am entering, and for me to contact my former manager. It’s been over 5 years at this point so I cannot remember who or how to contact that person. Thank you.

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861. I have refund check pending for $4000 now over 7 weeks my store at Bartlett says they haven’t received it. Refund was processed & approved on October 24th 2020. Ater my several calls and inquires from Bartlett store , IL no one is giving me any correct stastus of my refund. Where is my money?

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862. Why send a $5 coupon that takes away my military discount ? Had to return toilet with coupon to get my military coupon. Ergo: coupon is no good.

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863. At the Sylmar, CA store today I was called a “SMART xxx” by your employee (Jose) and refused to sell me computer ink. I will be filing a complaint with the Los Angeles County Bureau of Consumer Affairs. I had hoped to find someone to talk to but could not contact anyone at Home Depot. Please call me at 818-625-xxxx.
     Dean Cohen

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864. Must I open an account to buy online? I would much rather have the option to place a order as a ‘guest’ customer. Doing so frees me from having to manage another account as I have multiple accounts to manage already. Please allow ‘guest’ purchases.

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865. On the 24th of November Vinyl was to be installed in my pantry. However, when the installation guys the following was needed: We need 2 sheet of underlayment, a stair nose and a new toe kick to install under the cabinets. It has been several weeks and I’m still waiting for an installation date. After spending $5,000 on flooring (wood flooring already done) this is beyond compression of unacceptable customer service. My order is with the Home Depot on Howe Avenue in Sacramento, CA. My contacts are Gene & Shelly. Please have a resolution with a date this can be installed

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866. Dear Sirs:

     I’m requesting that you require all customers wear masks while shopping at your stores here in the Villages , Florida. We are a retirement community with a vulnerable population and with the rising covid-19 cases it is in the best interest of your customers and employees. I know the state has not seen fit , for political reasons, not to have a mask mandate but Walmart, as a community leader, needs to take a stand. I have always been a loyal shopper but am now unwilling to risk my life and that of my family to shop in your store. If you take a stand others will follow and you will save thousands of lives. How important are we to you? Your actions or lack there of will tell us. To make this possible you need to hire security guards and not expect regular low-paid employees to enforce this. Once this action is taken, and you show you mean business, people will co-operate. It is the few that are the ones that cause a problem and they should not be allowed to effect my health or dictate your policy in protecting your customers and staff.

     Thank You,
     Charles Tortorete
     352-255-xxxx

     Reply

867. I have been waiting 16 weeks for my kitchen refacing .This is totally unacceptable .Was told 6 to 8 weeks it’s now 16 weeks.Had to cancel Thanksgiving company .Now it’s 3 weeks before Christmas ,still getting the run around!!!!!!

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868. All managers at home depot needs to be surprised with an under cover boss. Everytime they have a visitor from corporate office or DM they come to the store early and start pushing for cleanups and arranging the store to look organized after the visit everything goes back to normal discusting place to be in.. The are not treating employees equally. They have pick and choose policy. They inforce home depot policy in a way that makes them look good in a very selfish way. They take advanteges of any situation to show their bosses they are on top of everything.

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869. Purchased a GE Washer and Dryer 6 months ago when the company The Home Depot hired to deliver them installed them the hose to the wash machine was not tight causing leak and water damage the Fullerton Home Depot passed us around to so many people husband fixed dry wall himself . We notice a dent in the dryer from the delivery Brittany said that we could get a new dryer now they have a new manager Anthony he has been avoiding us not calling us back so we went into the store he said he would let us know today no later than 2:00 p.m. no call so I called tonight and spoke with Jeff . We would like this resolved ASAP really tired of the Home Depot block wall ;-( The dryer does not heat up lemon dryer. Respectfully Mrs. Patricia Van Vuren

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870. I need a corporate member to call me i have a problem with one your stores. It better talk to someone. Thomas Rider. (504)738-xxxx thank you.

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871. I purchased two home dynamic Cafe Jardin scatter mats shown on the web site. 2 were available at the Orange, Ct. store 7 miles from my home. I selected curb side pick up because I’m 82, female and did not want to get out of my car during COVID 19 virus. Not hearing back from the store after almost an hour I decided to risk going inside the store. I waited in the Returns/Order pick up for 15 minutes. Finally it was my turn. I handed the young female cashier my receipt for the purchased mats. She checked the website and told me there was only one left. “There should e any left. I bought the last two.” She picked up the phone talking to someone, again I waited. Finally she told me I could have the only one left. I asked for a full refund on our HomeDepot credit card. Apparently, no one was monitoring on-line purchases. There is more than enough stress right now. I should not have risked getting sick and still not have the mats I purchased. Horrible customer care .I put my husbands email on the online order so that he could pick them up for me edxxxx @elemkin.com

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872. I have purchased close to $9000 in appliances. Today I had a delivery for a microwave, stove, and dishwasher all to be installed. The installer said that he didn’t want to be responsible for installing the dishwashing incase it leaked. He did not have the tools to install the microwave, and the oven isn’t completly installed as it is far from the wall due to the hose being large. I am very unhappy. I can not cook due to the oven not being installed. This is the worst service ever and I have been buying from Home Depot for years. I call the store back and was told it would be another week before someone could come back and install.

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873. Hello the reason for email is because I can understand why wasn’t I notified via phone call-email-text or correspondence the reason I did not receive the delivery of my new stove which was scheduled for November 20,2020. I went to the Home Depot store which is located at 40 West 23rd Street New York City in November 11,2020 because I was in need of a stove. The sales associate was courteous and answered my questions accurately. I asked him if I could give a date and time for the delivery and he advised me that the system gives the date which I would be advised of that date and that the time is a four hour window which I will receive a call as to the delivery time. I was also advised that Home Depot does not install the stove and that I will have to get a license plumber.On November 19,2020 at 10:17am I received the automated notification if my four hour window time frame. The time was from 11:00am-3:00pm on November 20,2020. I called my building’s Asst super to let him know the time period so that he can let the license plumber know to be there on that date. So far so good. On November 20,2020 the day of the delivery of my new stove the license plumber is at my apt at 11:00AM. He does what he has to do. He turns off the gas valve and disconnects my stove so when the delivery person shows up they pull my old stove out and puts in my new stove and in the process the plumber is there to hook the new stove and turn the gas back on and see if everything is working properly and in order. The stove has not been delivered as of yet. It is not really a problem because if the 4 hour window. The plumber leaves my apt but is waiting for me to let him know when my stove will arrive. I then call at 12:30pm I called the store to ask if my delivery can be given a higher priority because I have the plumber on standby I was asked my name and address and put on hold. The rep came back on and said that the delivery person was at a site already but would call me when they finish. I was then called by the buildings Asst Super inquiring about the delivery of stove this was at 1:58pm I advised my Asst super that the allotted time from 11:00am to 3:00pm but I called again in which I was advised by the Rep that she could not advised the Delivery person because they were on route and they could not contact them and that it’s not perfect. The next time I get the call from the Asst Super concerning the delivery because the plumber is still here is at 3:10pm which is now 10 mins after the allotted time. I explained it to the Asst Super no one contacted me about if they were still coming to deliver my stove but I’m calling now. The Asst Super advise me that the plumber is willing yo wait until 3:30 pm. I thank them and call the store. I wanted until 3:30am Because I had a feel why call they are not coming today to deliver my stove. The Asst super calls back to state that the plumber has to leave they will be back on Monday under the impression that I would have received the new stove at that time. As it turns out it was never a delivery problem . When I finally came into contact with the store Rep Ms Minoi (First Name) at 4:30pm I explained to her that I had a scheduled date and gave her the four hour window time frame and that it is now One hour and 30 minutes after the hour. She asked my name and address and put me on hold came back to say she could not find me then she asked me for my order number after 3 tries she finally located me and then proceeded to tell that GE did not send the stove to Home Depot! I’m very confused because number 1 when I order the stove with the stove the sales person stated that it was available because they had the stove in inventory the second no on from Home Depot advise me from November 12,2020 to November 19,2020 if I would have been notified I could had the appointment canceled before the plumber came out!! Then she stated that the sales associate did not make that the order went to the next step. I feel that it is wrong to blame the sales associate because a supervisor should have been there to make sure that the Order went thru properly!! So to make a long story short I was told if I canceled the order I will not be entitled to the reimbursement from Home Depot And GE. I not sure as to why GE is involved I did not order from GE directly I was not advise that GE was supposed to ship it to your distribution center which is a ware house. Now because the ball dropped the ball im being penalized and was given a date for December 3, when I should have received it on November 20,2020 and was told that it could not be expedited for a earlier because the computer could not be override. Mr Dre who is the Asst Mgr at the store at first seemed like he was going to help and stated he would contact the dept that felt was the caused of the problem on Monday November 23,2020 then he left and returned with Ms Minoi who stated that she already gave me the date of December 3,2020. This occurred on Saturday-November 21,2020. Please help me I need my stove definitely before December 3,2020. I need my stove before Thanksgiving it was supposed to be delivered on November 20,2020. December 3, 2020 is a slap in the face. On top of that if I canceled I won’t entitled to the reimburse from Home Depot and GE and she also told me that she did not know if GE would give me the reimbursement amount of $135.00. This is the amount that will be charged to me each time the plumber comes out so now it is $270.00 and the total amount for the stove is $775.18. Total Amount is $1045.18. I your help in this matter. I’m requesting for the delivery of my stove to be Expedited delivered before Thanksgiving or I be able to get a full refund for the stove in addition to being reimbursed for the two days that the plumber had to come out and that was on November 20,2030 which was the original delivery date and did not receive any notification that they did not have my stove from November 12-November 19,2020 and I could have canceled the plumber from coming out in time and then the stove was never delivered! Sir please help. My number is 1-646-512-xxxx. Thank you Order#6517-19xxxx

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874. I purchased an LG washer and dryer over a month ago and it was scheduled for delivery on 10/23 but I had to reschedule… it was delivered on 11/6 but the delivery team could not install the pedestals for each because they were missing the accessories. I called and spoke with LG rep Christine who gave me a ref # 331033 when the new pedestals arrived I was told by her that installation would be complimentary but the delivery team did not install… I called the complaints dept and spoke with a Brandon Tyler X410 who gave me a ref # 315137 and said that last Friday they would be installed… no one has shown up! What the heck is going on with HD?? I am this close to returning ALL APPLIANCES for a refund and buying from LOWES! My cell is 770-596-xxxx and I live in McDonough GA at 467 Noblewood Dr 30252

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875. I wanted to buy a low-profile microwave at one of your stores yesterday. They told me there was a mandatory $59. delivery charge . It needed to be ordered and I told the salesperson it is small and I can well manage pick up at the store. He said it was ‘policy’ for it to be delivered. So, I went down the street and purchased it at Best Buy. No mandatory $59. delivery charge there!

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876. Hello the reason for this email is because I can‘t understand why I wasn’t notified via phone call-email-text or correspondence for the reason I did not receive the delivery of my new stove which was scheduled for November 20,2020. I went to the Home Depot store which is located at 40 West 23rd Street New York City on November 11,2020 because I was in need of a stove. The sales associate was courteous and answered my questions accurately. I asked him if I could give a date and time for the delivery and he advised me that the system gives the date which I would be advised of that day and that the time is a four hour window which I will receive a call as to the delivery time. I was also advised that Home Depot does not install the stove and that I will have to hire a license plumber.On November 19,2020 at 10:17am I received the automated notification of my four hour window time frame. The time was from 11:00am-3:00pm on November 20,2020. I called my building’s Asst super to let him know the time period so that he can let the license plumber know to be there on that date. So far so good. On November 20,2020 the day of the delivery of my new stove the license plumber is at my apt at 11:00AM. He does what he has to do. He turns off the gas valve and disconnects my stove so when the delivery person shows up they pull my old stove out and put in my new stove and in the process the plumber is there to hook the new stove and turn the gas valve back on and to make everything is working properly and in order. The stove has not been delivered as of yet. It is not really a problem because of the 4 hour window. The plumber leaves my apt but is waiting for me to let him know when my stove will arrive. I then call at 12:30pm and spoke to the store Rep to ask if my delivery can be given a higher priority because I have the plumber on standby.I was asked my name and address and put on hold. The rep came back on the phone and said that the delivery person was at a site already but would call me when they finish. I was then called by the buildings Asst Super inquiring about the delivery of stove this was at 1:58pm I advised my Asst super that the allotted time from 11:00am to 3:00pm but I called again in which I was advised by the Rep that she could not advised the Delivery person because they were on route and they could not contact them and that it’s not perfect. The next time I get the call from the Asst Super concerning the delivery because the plumber is still here is at 3:10pm which is now 10 mins after the allotted time. I explained it to the Asst Super no one contacted me about if they were still coming to deliver my stove but I’m calling now. The Asst Super advise me that the plumber is willing to wait until 3:30 pm. I thank them and call the store. I waited until 3:30pm to attempt to call because I had a feeling that they would not show. The Asst super calls back to state that the plumber has to leave they will be back on Monday under the impression that I would have received the new stove by then.When I finally got into contact with the store Rep it turns out it was never a delivery problem . When I finally came into contact with the store Rep Ms Minoi (First Name) at 4:30pm I explained to her that I had a scheduled date and gave her the four hour window time frame and that it is now One hour and 30 minutes after the hour. She asked me my name and address and put me on hold came back on the phone to say she could not find me then she asked me for my order number after 3 tries she finally located me and then proceeded to tell that GE did not send the stove to Home Depot! I’m very confused because number 1 when I order the stove the sales person stated that it was available because they had the stove in inventory the secondly no one from Home Depot advise me from November 12,2020 to November 19,2020 that there was a problem with the delivery of my stove notified for November 20,2020 I could have cancelled the appointment for the plumber.Then she stated that the sales associate who I dealt with did not submit the order which was the next step. I feel that it is wrong to blame the sales associate because a supervisor should have been there to make sure that the Order went thru properly!! So to make a long story short I was told if I canceled the order I will not be entitled to the reimbursement from Home Depot And GE. I not sure as to why GE is involved I did not order from GE directly I was not advise that GE was supposed to ship it to your distribution center which is a ware house. Now because the ball was dropped im being penalized and was given a date for December 3, when I should have received it on November 20,2020 and was told that it could not be expedited for a earlier date because the computer could not be override. Mr Dre who is the Asst Mgr at the store at first seemed like he was going to help and stated he would contact the dept that he felt was the caused of the problem on Monday November 23,2020 then he left and returned with Ms Minoi who stated that she already gave me the date of December 3,2020. This occurred on Saturday-November 21,2020 at the store.Please help me I need my stove definitely before December 3,2020. I need my stove before Thanksgiving it was supposed to be delivered on November 20,2020. December 3, 2020 is a slap in the face. On top of that if I canceled I won’t entitled to the reimburse from Home Depot and GE and she also told me that she did not know what amount GE would give me. The reimbursement amount of $135.00 is the amount that will be charged to me each time the plumber comes out so now it is $270.00 and the total amount for the stove is $775.18. Total Amount is $1045.18. I need your help in this matter. I’m requesting for the delivery of my stove to be Expedited delivered before Thanksgiving or I be able to get a full refund for the stove and in addition to be reimbursed for the two days that the plumber had to come out and that was on November 20,2030 and November 23,2020 to re-hook my old stove back because I had no stove for the weekend. Again I receive did not receive any notification from November 12-November 19,2020 and I could have canceled the plumber from coming out in time. Please assist me. My cell#number is 1-646-512-3000. My is Order#H6175-197032- November 11,2020 is the date the Order was put in. Thank you-Marsha Slaughter

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877. I searched ONLINE, found an item I wanted, asked if I could come into the store and pay for the order. I was told YES! However when I arrived, they sent me to the appliance department to speak with that person. I showed him the washer/dryer from my phone (which I had searched online) the man told me there was no such product!!! Are you kidding me? I have done everything the way the law allows to stay “COVID compliant”. So I finally get out into this “world” to be told, there is no such item, when I pulled up the item from the Home Depot site!!! Well if that is how you do business, I am switching to Lowes!!!
     I have been “Home Depot” LOYAL for years!! I have spent thousands of dollars there, but NO MORE!!!!

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878. To whom it may concern,

     I am writing to express my experience with your store’s product. In August 2020 my husband and I purchased a Sinkology sink from your store in Des Moines. We live in a small town 2.5 hours away from Des Moines. We then made custom concrete countertops so this particular sink fit within those countertops. Upon completion, my husband went to install the sink and noticed a large crack in the corner of the sink. We then called the NW Omaha location to inform them of this and were able to exchange the sink. Although this sink was exchanged, it still caused my husband at least 5-7 extra hours of work and supplies because the countertop was made for that sink, and not all sinks are created equal although being the same brand. It also caused my family of 6 to be without a sink for a few days while my husband had to adjust the countertops before putting it in. This is a huge inconvenience to any family let alone a large one that is home all day everyday. This also caused a trip one hour away to exchange the sink.

     Just 2.5-3 weeks after installation, we noticed a large crack in the sink that developed. There was nothing dropped. We contacted again the NW Omaha store, as they were the only Home Depot within the area with the Sinkology sinks in stock. They said we could exchange it.

     So we drove another hour to exchange the sink and checked it over for visible cracks. Although we appreciate the exchange, this has now cost our family more money—because taking the previous sink out caused damage to the new countertops so he had to spend overall both times about $300 in sandpaper to fix the previous brand new countertops. And it has caused our family to be without a sink for almost a week now. So there has been mileage spent driving back and forth for these returns, then extra money spent repairing the new countertops because of the faulty sink and time where our house is torn apart and we do not have a way to use the water or wash dishes other than our bathtub.

     I am not pleased that after the 2nd sink, nothing besides the exchange was offered to us. I feel that this was not an issue that we as the customer had any control over but a product issue. Unfortunately we designed our countertops around this particular sink and since they are made from concrete, we are stuck with this sink and model. I am concerned this may happen again and we cannot continue to rip out the sink, damage our countertops and spend 30+ hours to fix it on top of the cost for supplies to fix it.

     The sink alone cost us $400-500 I cannot remember the exact amount. It is a Sinkology Josephine Quick Fit sink made from fire clay. The first one was paid for online with our PayPal account and I can provide that information.

     We have remodeled our current and previous home for the last 12 years and have been faithful Home Depot customers and have spent thousands of dollars with your store on all kinds of materials. We have never encountered this issue before with any of your products. I trust that your company with make this situation right and I hope that we can continue to do business with your company and recommend Home Depot as well.

     Thank you for your time and consideration to this matter!

     Best Regards,
     Stephanie Latta
     402-669-xxxx

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879. I ORDERED A QUEEN BED AND IT IS INSISTING I ORDERED A KING NOT 20 MINS LATER I CALLED TO COORRECT IT AND NOBODY CAN HELP ME??/

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880. I am profoundly disappointed in your company’s decision to support the DIVIDER IN CHIEF in his continuing war on democracy and the American people. Now I understand you are planning on financing his tv network. I am joining the Boycott of your stores and will encourage others to do so. How can you support the lies and nastiness he spreads. He already gave you a phenomenal tax cut. Are you, like him never satisfied? You have your tax free stock options. If the American people are impoverished they will not be able to buy stuff-including the stuff you sell. We are the locomotive of the economy. We have options-your competitors. Or we can put what money we have under out mattresses. He and his family will not be shopping at your stores and a lot of us will not be either. Some say he just wants a pardon so he will not be held responsible for his crimes-like tax evasion. I hope that is true. This long nightmare has to end if we are to survive as a country. You and he should go to The Cayman Islands or wherever you all keep your money. As a patriotic American taxpayer, I just want him out of my life and my head. Did I mention that my 32 year old daughter almost died of COVID? She got sick last march. She is a “long hauler” who is still removing and now on cardiac meds. She works in a hospital as a phlebotomist and still does not have the proper PPE that he disdains. I would appeal to your sense of shame, but obviously you, like he has none. Since bankruptcy is his fallback business plan, It may soon be yours. Sincerely –

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881. I called your corporate escalation line to help me with exchanges on damaged curbside products received and they said I have to go back into the store to return the items, rather than just have someone simply acquire replacement items and exchange them at curbside and help me in my time of need! All I wanted was to have the items exchanged and not even returned, and your rude “supervisor” at the customer complaint hotline told me sorry, store policy nothing we can do! Then when I asked to speak to someone else, Tashbka informs me there isn’t anyone else, she’s it! Case # 22656156. No one from corporate HD cares enough to even respond. I’m the sole care provider for a 93 year old that lives in my household (and a 9 year old) and Home Depot has abandoned their good customers with ignorant responses like Tashbka provided. You don’t care about people, just profit. How do you people sleep at night? My family has spent well over 500,000 dollars at HD in the past several years and this is how we are treated?

     No one was even willing to pass my escalation onto anyone else, even local management at the Hilliard store and just help me in my time of need. Now, my entire family (including multimillion dollar construction accounts) are moving all business away from Home Depot as a direct result.

     Why is your corporation not caring enough about your customers to do the right thing? COVID has been here for how many months and yet your team still ignores requests for minimal risk contact by demanding your customers exchange curbside items in the store? No one cares enough to respond, and I’m sure this email will also fall to the bottom of your trash pile. Just another example of how big corporations only care about profit and not about the customers paying EVERYONES salary at Home Depot.

     I’d greatly appreciate a better response than what Tashbka informs me there isn’t anyone else within Case # 22656156, however based on previous people ignoring me from your company I guess I’m yet another one no one cares enough to help. What happened to human compassion and corporations that do the right thing? Oh, profits out weight anything?

     I’d greatly appreciate a response from someone and address this gross negligence.

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     1. HOME DEPOT STORES NEED TO GO…. THEY HAVE TERRIBLE COSTUMER SERVICE AND EVERYTHING ELSE….THERE ARE OTHER STORES THAT STEP UP TO BETTER SERVE.LOWES FOR EXAMPLE

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882. To whom it may concern,
     On Wednesday morning, November 4, I ordered a dishwasher online through your website with a delivery date of Nov. 7.  When I checked my emails later that same day I had received an email from HD stating there was a connection problem and I needed to reorder. I reordered and was given a delivery date of Nov. 10. I then received an email on Nov. 5 stating there was a new delivery date of Nov. 18. On Nov. 8 I received a new email with a delivery date of Nov. 10. Also on that same day my credit card was charged again for the dishwasher. Today, Nov. 9 I called customer service at 800 4303376 and spoke with Stephanie. She told me she completed a refund to my CC, however my new delivery date would be Nov. 18.When I inquired about reinstating my Nov.10 delivery date I was put on a long hold and eventually disconnected. I recalled the same number and spoke with Donnie regarding my delivery date and he indicated that my actual delivery date would be December 28. At this point I cancelled my order and he indicated that both of my refunds would take three to five days. I think the refund timeframe and my whole experience with ordering a dishwasher through HD is totally unacceptable. I am a contractor and I purchase about 90% of my materials at HD, however after this fiasco I will return to purchasing my supplies to my local wholesalers and Lowes. I understand appliances are in short supply right now but that is no excuse for this  experience. If you can help me get a dishwasher in a timely manner that would be great. 
     Thanks for your time.
     Jay Bacon 909 991 xxxx

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     1. Hi Jay:
        Consider yourself lucky. I ordered a dishwasher on Sept 21, 2020 online. Delivered October 16, 2020. The deliveryman stole the install kit and left the dishwasher in the crate on the front porch. After having to buy a new install kit and having it installed it was beyond the 48 hour return policy set by Home Depot. The dishwasher was a lemon doesn’t work properly–dishes not clean, despite my rinsing before I put them in, the machine doesn’t heat and the dishes come out wet. They sent a repairman out THREE times. He said it couldn’t be repaired most likely damaged before delivery or was a manufactured lemon. Home Depot put it on Dispute but the next day took it off because “it’s a warranty issue”. I have spent 12 hours waiting for a human to answer at Whirlpool. I was told they would replace the dishwasher in 4-6 weeks (read end of January beginning of February maybe) but refuse to put it in writing. In the meantime, despite making small payments to keep my credit from being ruined I get DAILY HARASSING collection calls from CitiCards–another crooked company. I told them when I get a replacement dishwasher that WORKS I will pay the bill in full. They expect me to wait for a dishwasher but they can’t wait for their UNDESERVED payments. I will never, as long as I live, set foot in a Home Depot.

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     2. Right hand doesnt know what left hand is doing while the right hand is scratching its xxxx

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883. your Harlingen, Tx. store needs some help. An example, went to buy hornet spray, so sorry none in stock. Many other things no in stock as well. So went across the street to Lowes. Guess what no problem. This store need help bad. Will not shop there any more until it gets fixed. 815-871-xxxx.

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884. Unable to return a refrigerator, it came the wrong size and I just want a different size . 7 hours of phone calls.. still unresolved!!

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885. I just want you be aware my Snapper 82 volt weed eater came in the mail scratch. I am not asking for anything,anyway, just want you to be aware si your company might want to pack the weed better before shipping.

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886. In the fall of 2015 my kitchen was remodeled by Home Depot. This included a full cabinet re-facing, stone countertops, hardware on doors, appliance package and floor installed in the Kitchen and den. The work was completed in about three weeks. During the floor installation in the kitchen the contactor dropped a tool and damaged the floor. It was never repaired. Since then the dish washer has needed repair twice and we are still waiting for the repair or replacement of the dishwasher. Appointments have been set by Home Depot but were never kept. The facing on the cabinets and molding around the cabinets is coming apart and cracking. I have repeatedly provided photos to the local store where the services were procured with a promise of contractors coming out to assess what has to be done. Nothing has happened.
     After paying over $20,000.00 for the remodel, this level of service is unacceptable. I would like have these complaints addressed and repairs done as soon as possible.

     You may contact me at 404-316-xxxx.

     Regards,
     Dale Butler

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     1. I am experiencing similar issues with Home Depot Design Center.
        I have posted on our neighbor hood nest door app to never ever use home depot design center
        Very small kitchen upgrade —–now into 4th month and still missing 2 cabinets

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        1. Hi carol,

           This is what we have come to expect from any Home Depot projects. I agree whole heartedly that they need to be held accountable!! I wonder if enough of us got together if we could sue? It sure seems like many customers have issues and the company just does not care. We should never have to keep calling and following up for months and months and with their “I do t care attitude” it’s a wonder people still shop at Home Depot. I too am going viral with my issues and we have documentation going back to August of last year regarding just one project not resolved and another from December we hope to have resolved in March…. people must be warned…

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           1. Let me get on the issues of problems with this company. My credit card of service since 2008 now being canceled, reissued for $500.00 limited considering 8th limited. PROBLEM, The Bank they used for billing was suede for defrauder opening of credit cards. Well they can keep their card until the hell of gates open.
              TKS

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           2. They over price using contractors 2 install a short water tank 2,400.99$ I does include the tank, but installing a tank is almost the price of a tank.. 1200$ 2 install additional $85.00 if a second person has 2 help..
              85.00$ just 2 help move the tank down straight stairs .

              Doctors get 85.00$

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        2. I am extremely dissatisfied with your Kitchen Design Service offered through your Phoenix (Camelback) store. I have been waiting since September 3rd for my kitchen to be completed and you have done nothing but drop the ball on us since. From sending the wrong cabinets and offering to “just show your wife and see if she likes them” as advice, to making me wait for 6 weeks at a time to get a subcontractor for installation, to delivering broken cabinets that were not duly replaced on time, to telling me point blank that you did not have delivery people on staff to deliver my newly replaced cabinets while the installer was waiting at my place (when they were promised the day before) and have ME get one of your trucks to deliver MY OWN stuff, to making me spend more money than needed to put the cabinets in storage because you could not find a new installer WITHIN 6 WEEKS again, to missing pieces every single time and needing a new waiting period all the while I have NO kitchen to feed my kids…. This is UNACCEPTABLE and I’m looking to hire a lawyer to throw a lawsuit your way while sending this message every single day on social media!

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           1. I’ve been waiting 3 months and still do not have a date for install.
              A dozen calls from both the store and installer
              Last call a week ago and they still thought they were setting up a measuring appt.
              Worst ever. Sorry I ever went there.

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     2. Me too. They lied to us about the quality of some expensive windows that are worse than normal windows and refuse to do anything decent about it. They will NOT provide any Information we ask for. They are liars!!! and the lack of customer care is atrocious!! We have been calling them for over 7 months now and they just do NOT care!! We have spent over 20,000 with Home Depot over the last 5 years and we will NEVER!!! Use them again for any reason EVER!!! They also botched up a simple countertop install and 3 months later we still do not have it fixed!! As long as they received their money we the customer can just rot In hell…. and yes we have reached out to 3 levels of management and there answer is “your lucky we are letting you keep the windows and this tiny credit we think is fair”. May there souls rot in hell for the amount of customer complaints this company gets and does not resolve…fairly…

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     3. We are having the same problem.

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        1. As I mentioned above, the moral and ethics of this company is beyond terrible. I recommend NEVER shopping at Home Depot. Sorry to hear about your issues and ashamed to be a Home Depot employee but I am looking for another job with most of my crew….this ethics problem starts with CEO, after all he has his 119 million……

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     4. They are the worst. Today is the last straw. To date, I have had to refuse two dishwashers…. First came with the wrong installation kit… I was told I could call a handyman or refuse… gave them a second chance… it came dented….
        Ordered carpeting to get installed today… no phone call saying they’d be there between x and y.
        Guy shows up at my door. I’m not there. He calls and asks how fast I can get there….
        Told him to call his boss… typical sing and dance…he has not gotten back to me today….
        Going to cancel that tomorrow…

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887. I have been dealing with Home Depot for years. I’m on a fixed income. Your 12 months has helped me greatly. I pir refriger

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888. How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.

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     1. How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.

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     2. Good luck contacting them and don’t expect any help. I sent an email to the CEO about our store and it’s many problems. He sent it to an HR person who did contact me but did NOTHING she said she would, like visit our overnight associates and see what is going on. Now the store manager was move but first he was sure to ruin a managers career by giving him a final, hired somebody outside the store to take a full time position without posting it, he did this so the manager could not be moved to that position. This is the WORST corporate culture I have seen in my over 30 years of work. CEO and others do not care……my advise is find another store. Most of our night teams is ready to quit and everybody is looking for another job. They moved the problem to Colorado without any investigation

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        1. There is a “financial incentive” for giant Companies to use supply line problems to place ” holds ” on consumer funds for items on “back order”; knowing that the company’s financial benefit is increased by time….
           These funds are then leveraged for the company’s financial gain throughout the industry as “obtainable assets”, rendering an artificially higher net worth “VALUE” with a “distorted credit rating” which incorrectly lowers their interest rates with the banks that they use…

           Not only is this a question of “bad business practice”–it might also be illegal….
           This policy that giant companies are practicing could be judged as internet fraud/larceny……

           Granted it is of insignificant amounts of monies on the individual basis, Home Depot and other large companies, reap hoards of money from unsuspecting consumers….

           The names and amounts of these monies must be made public, if these giants wish to continue using this policy….
           Transparency “now” would be necessary to avoid “future” litigation…

           These companies do not have the privaledge of privacy when it involves consumer “fraud”….and should be “willing and able” to dispell such claims…..

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        2. I totally understand and that same level of incompetence I’ve had to endure.

           Anyone reading this, please do business with Lowes or anyone else other than Home Depot, they suck.

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        3. Casey, I had the exact same result happen to me ! I wrote to Craig Menear last December about the way our store was being managed and he referred it to the southern division hr manager, who called me in January 2022 and said she addressed all the issues in my 3-1/2 page letter. I asked her what she did about them, she said I can’t tell you! I asked her why not? She said she’s not allowed to! But she said I might see an HR person having meetings with associates in the training room. I asked some of the asst. Managers if they have noticed anyone at the store, and they said no. Everything got swept under the carpet and ignored!
           2-1/2 years ago, I offered Mark Brown svp at Home Depot a solution to the outs problem in the stores nationwide that costs them $36 billion per year, their figures, I called my brother who is a CEO in a national financial corporation and asked him how much would it cost a national Corp to fix a $36 billion per year loss problem? He said it would cost them 10-13 percent of that figure! I asked Mark Brown for a all commission of 1/8 of 1 percent for the solution to this problem, he told me ,they don’t pay for ideas, I told him it wasn’t an idea, it was a solution to their $36 billion loss problem! He repeated they don’t pay for ideas! I told him I was just going to step back and let them figure it out!
           I have a quiet mind, and in high school I was tested with a 145 IQ. I talked to all the higher up’s at corporate and also all the local people including my store freight people and MET team people, and figured out the solution in 2 weeks! When I was talking to people in corporate office, I talked to Dee Walk, who told me at that he’s been working on that problem for 2-1/2 years at that time! It’s been 5 years now and they still haven’t figured out a solution and the have lost over $180 billion in lost sales!
           Our store has had close to a dozen 19,15,20,and 30year veteran associates quit our store due to the way it is being managed! I inquired if corporate management looks at the turnover rate of people and long term employees at stores? No answer from them! But I found out that Managers don’t care about that turnover because that just adds to their profit sharing bonus’s without those veteran employees being there! It’s a corrupt corporation!
           It has changed 180 degrees from what the founders started the company with their inverted triangle! Now customers and employees are at the bottom of that triangle as the least important people in their corporation!
           They don’t hire experienced people like plumbers, electricians, contractors, etc. for employment! They hire high school student without any work experience at all, and have no clue as to what work is at all, and have more interest in playing video games on their phones or talking to their friends! They do training in the training room, and play video games while the training videos are playing on the computers!
           It’s all a joke! And our store has cut back on scheduling people to work in the aisles! You can’t find anybody to help people in the store! This company is not a place to plan your future at!
           It’s a corrupt organization now, that only looks out for the higher ups and not anyone else! And the only ones that move up are the kiss asses!

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