Comments on: Best Buy Headquarters

By: Venkatesan Raghunathan

Venkatesan Raghunathan — Wed, 11 Jan 2023 19:01:34 +0000

Missing Sonos Sub whoofer

By: Maryann Tierney

Maryann Tierney — Tue, 13 Dec 2022 16:19:08 +0000

I am appalled by the service my elderly father received at a Best Buy store in Commack/ East Northport. He received an Acer laptop for his birthday in October. A few days ago, he could not get in the internet and the mouse stopped working. He went to your store and was told that there was a software problem and it would cost $150 for someone to determine the problem. When he told me what was going on I looked at the computer and immediately realized it was in airplane mode. Within a few minutes he was back on the internet. Obviously, someone at your store decided to take advantage of an elderly person in their 80s because if I could see that it was in airplane mode they could also. Is this your official policy? I will be posting this incident on every media platform there is so others will know of this deceitful policy. Shame on Best Buy

By: William DePhillips

William DePhillips — Tue, 29 Nov 2022 19:52:38 +0000

Twice I have been on hold with your call center for more than 35 minutes. And once put thru I had. VERY difficult time understanding your agent. I have spoken to a number of your local employees and they say that they have passed on complaints similar to mine and their complaints have also fallen on deaf ears.
Get your act together and straighten out this problem.

By: Terri Kokal

Terri Kokal — Sun, 25 Sep 2022 05:19:21 +0000

I placed an order with expedited shipping to arrive on 9/23/22. I want my shipping refunded, as it is 9/24/22 and I still don’t have my item, and won’t recieve now until Monday, 9/26/22. This was the orginal delivery date before I paid extra to recieve on Friday, instead of Monday. Order #BBY01-806679557409. UPS is not reliable. I wish you would use FED EX or a different method. They claim they tried to deliver and I wasn’t available to recieve. I have been home all day and they never even drove by my house, much less “attempted” to deliver. I have been on the phone with them four times tonight, and have gotten nowhere. I now have to wait until Monday. Not the service I expect from them or from you. Very disappointed customer.

By: Bob Jacoby

Bob Jacoby — Mon, 12 Sep 2022 17:34:43 +0000

In reply to Vicky. it's been an horrible experience . I purchased a kitchen appliance set , Handle on the freezer was damaged . they ordered new handle ( wrong one) I went back to Best Buy store 3 times Noone knew how to order new handle . One manager turned his back on me and walked away ,leaving me wondering what the F**k ..called corporate . they set me up with a new refrigerator . finally arrived yesterday . The driver noticed it only needed a handle , I said you must give me the new one ..I went inside my house to continue emptying the refrig. so they can swap it out ..Then I seen them driving away ! no explanation , they just took off. now I'm here with a handless refrigerator ..$9,500 total waste !!!

By: Galina Bodin

Galina Bodin — Thu, 11 Aug 2022 19:24:45 +0000

Best Buy geek squad office is not helpful at all, most of people who answered phones don’t understand problem and concern and after waiting hold for ever , they hung up
We been dealing with problems with Best Buy since May of 2022, but no results

By: Susan Herweck

Susan Herweck — Tue, 09 Aug 2022 19:34:09 +0000

I bought a beautiful Samsung Refrigerator side by side, when the mover’s brought it in they did damage to my wall’s. Now they want to sign a form to get paid for damage’s that also release’s Best Buy from all of any claim’s. Been trying to talk to a Manger for over 1 month now. Very Very upset have not talked to a manger yet. It make’s me wish I had went somewhere else to buy a new on. The phone service will Not connect me to a Manger and one month later I still have Not !! This is the way you all customer service, I call it a BIG RUN AROUND.. Own up to what has happen with this ordeal… Very Very upset
Susan Herweck

By: Dora Moya

Dora Moya — Tue, 12 Jul 2022 22:06:17 +0000

I recently closed my credit card account with Best Buy. I will never shop at this store again. I purchased Apple Pods Max in November 2021. I never received it. I called soon after that my item was not received. customer service rep said they would sent out another. couple days later i recived an email say purchase canceled. called back then was told they would send a claim. called weeks later issue was not resolved they said they did not see a claim so submitted another. This went on for a couple of months during one of these calls I was asked to submit a police report and call Fed Ex which I did fed ex then emailed me saying the shipper must file all claims as per our contract agreement with them. Please contact the shipper for further information. months of going back and forth with customer service. I have not yet received my Apple Pods Max and still paying on this item. I am out 518.53 dollars for something I don’t even have. This was suppose to be a Christmas present for my son. So very disapointed with this the customer servise i had and the with some of these reps so rude. Best Buy hired fed ex to deliver my package and i was the one going back and forth with these compnay looking for my package. Why leave a package on my front door with no fence, no to sign off for the package nothing>

By: Chris B

Chris B — Tue, 28 Jun 2022 21:01:24 +0000

In reply to john fry.

Hi Mr. Fry,
I had a previous experience and have been stuck paying for phones for over 14 months that were to be free and they took our perfectly working phones with no credit. What ended up happening in your case?

Thanks,
Chris B.

By: M. Carroll

M. Carroll — Tue, 31 May 2022 18:05:58 +0000

Pulled up to the covid testing tent today and was aggravated that the older white woman in the tent looked me square in the eyes and did not attempt to help me in any way . So I sat there waiting for the black woman that serviced the car ahead of me to finish up the person ahead of and then come help me. Just Lazy and Sad