Comments on: Citizen’s Bank Headquarters https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/ Wed, 19 Nov 2025 22:51:06 +0000 hourly 1 https://wordpress.org/?v=6.8.5 By: Anonymous https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-742323 Sun, 25 Sep 2022 15:17:52 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-742323 Customer service calls route overseas. They have very little knowledge about their procedures and policies. Come Monday I think I will close the account and put my few dollars elsewhere.

]]> By: Aram Bowen https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-664906 Thu, 11 Aug 2022 18:34:33 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-664906 I NEED A CALL BACK NOW. FILING A LAWSUIT AGAINST YOUR COMPANY AS WE SPEAK!

]]> By: Anonymous https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-660432 Tue, 09 Aug 2022 12:24:44 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-660432 Citizens allowed non-authorized charges on a non-activated account after taking over HSBC. They never informed us that they activated this account themselves, and accepted these non-authorized charges. They then proceeded to issue delinquency reports to three repositories crashing our credit. They refused to reverse them. Absolutely unbelievable, and there are no access numbers to reach anybody to rectify this fraudulent situation

]]> By: Dr. Anthony Catuogno https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-647694 Mon, 01 Aug 2022 19:04:35 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-647694 I have a complaint about the handling of fraudulent withdrawal from my checking account. It was an obvious fraud withdrawal since the person committing the fraud at least 5 other times and it was caught by the fraud department. However it took almost 3 months to have my money returned. The manager at the bank assured me it was fraud and will be corrected in a couple of days. It was not and fraud department also assured me be corrected in a couple of days-it was not. Never could connect with the claims department -on phone as much as over 2 hours-no response. Customer service was terrible. Finally contacted another official at same bank who connected me with an advocate. These two people corrected the problem in 3 days with the return of my money. I have banked with Citizen Bank for 80 years. Needless to say you no longer have my business. Did not even get an apology.

]]> By: Eugene Robert Warnken https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-647284 Mon, 01 Aug 2022 14:01:49 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-647284 My name is Eugene Warnken, I took you up on your offer of $600 $300 checking $300 savings I completed my obligations and now you’re telling me you don’t want to pay me my money what kind of operation are you running this is not over I’m not happy!

]]> By: Paige McParland (this is for Angela) 857-206-5907 https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-616610 Tue, 12 Jul 2022 17:08:17 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-616610 Angela, I need your help. Citizens is allowing two fraudulent companies to keep taking funds out of my account. I have three letters from your bank who apparently think these withdrawals are just fine. They don’t have any idea why these funds are being taken. How can they draw a conclusion about something they have no understanding of. All three of these letters are about different occasions where $88.54 was removed. This “fraud department” is not picking up on the fact that this amount of money is taken out sometimes two days in a row. There is so much that they miss. I don’t know why Citizens even bothers to say that there is such a department. I want my money back.

]]> By: joseph D Devito https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-597582 Fri, 24 Jun 2022 15:12:13 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-597582 Hello, I am having a major issue with Citizens Bank Citizens Bank they are not are not taking in my mortgage payments that were transferred fromthat would transfer it from HSB C they are seeing IO escrow when escrowhen esquirrel was never in my contact I pay my taxes insurance up front and gave extra gave extra taxes to HSB C that they finally sent back after 6 months . I’ve been trying to straighten this out with the office of the chairman chairman her name was Chris, comma we’re supposed to have the investigation going on this was 4 months ago nothing is being done they ruined my credit ruined everything in my life my health is being distressed by all of this aggravation dipdeformation of character With harassing letters And cold try to straighten out with supervisors sent copies numerous times of all the statements of everything paid and it’s of everything paid and still nothing is being done it’s being done I have an attorney who unfortunately now is in the hospital but this has to stop and be repaired. Next I have to go to the news or some higher Archie because no one is helping me with this situation. Someone higher up please read this and contact me my name is Joseph devimage Joseph DeVito 646436xxxx And the loan number is 00189xxxx. Please someone try to help rectify this situation. The credibility of this bank is a 0 to me. With no one capable after seeing proof not being able to straighten this out

]]> By: Traci Metz https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-564426 Fri, 27 May 2022 00:40:33 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-564426 To whom this may concern,
 
I am writing this to bring awareness as well as express my utmost disappointment within the student loan funding system.
I hade over the last several years co-signed for student loans for my daughter, she since has graduated and I went to refinance her student loans with Citizens bank and gave them all the documents they were asking from us.  I was sent several emails stating all was good and waiting for last minute stuff before they approved it.  I was sent an email last week stating the loan was denied.  I was sickened.  She has 1300 a month in loans on top of her federal.  By refinancing she would be at 800 a month with an interest rate of 6.5-7 percent.  The reason given was that my credit to debt ratio was too high.  This makes no sense to me and the loan officer could not explain either.  I have no debt other than the loans Citizens continued to let me  have, even thought they claim my debt/ratio is to high.  I have one credit card, no car or mortgage loans, only the student loans.  I was told buy Citizens that co signing does not have the same affect on credit as a normal loan.  This was a lie.  I can’t believe that an organization would think that this is even financially responsible.  We are not asking for loan forgiveness.  We are asking for a 23 year old new college graduate who’s wanting to still survive, be able to responsibly consolidate her loans.  I am so devastated by this injustice and only doing this  to line the banks pockets.  Not looking out for the consumer.   I want to take action.
 
Sincerely,
 
Traci Metz

]]> By: David B White https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-552576 Fri, 06 May 2022 20:10:47 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-552576 In reply to Anonymous.

It’s been a zoo trying to talk with someone & getting anything resolved. Worst customer service ever!

]]> By: Susan Tschanz https://headquarterscomplaints.org/citizens-bank-corporate-office-hq-contact/#comment-545942 Tue, 26 Apr 2022 01:12:58 +0000 https://www.1800phonenumbers.org/citizens-bank-headquarters/#comment-545942 Fraud & greed are citizens rep

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