Comments on: Petco Headquarters

By: Vince

Vince — Fri, 01 Apr 2022 10:34:01 +0000

Case #03766209 opened 3/27/22. Had dog groomed 3/23, petco app never updated for grooming, and then lost all tracking of prior nutrition purchases. Called several times and got nothing but run around. Told had to wait 24 to 48 hours for updates to occur then told would have to wait 10 days. When ticket was opened technician stated problems would be resolved in 24 to 48 hours. No respinse since 3/30 on status. Total joke!! No experts there. Vital care plan is a ripoff. Grooming costs, have increased faster than inflation rate over past 6 months. All groomers at local store have resigned. Contacting consumer protection and attorneys general office in my state. Disputing all future vital care charges until issues are resolved. Thank goodness my plan expires in August. Have turned off auto renewal feature in the app. Last but not least “edit” feature in petco app rarely works. Have had to get customer service to fix contact number and dog breed multiple times because edit feature didn’t work. Poorly constructed system and customer service lacks the expertise needed to resolve issues.

By: Anonymous

Anonymous — Sun, 27 Feb 2022 12:19:41 +0000

Went to get my dog groomed at arcadia crossing those girls are horrible did a really bad job on my dog they didn’t cut her toenails her hair is totally uneven I’ll never go there again want my money back .

By: Estrella Ramirez

Estrella Ramirez — Wed, 16 Feb 2022 23:02:02 +0000

I am very sad sad I can not never afford to buy my dog food
Because its too expensive as well the toys and medication

Hopelly one day I can buy my dog something from this store my dog has an estimate of life 10 years this his 5 year and I still can’t afford to buy him anything from this store my doggy cries

By: Estrella Ramirez

Estrella Ramirez — Wed, 16 Feb 2022 23:00:49 +0000

I am very sad sad I can not never afford to buy my dog food
Because its too expensive as well the toys and medication

Hopelly one day I can buy my dog something from this store my dog has an estimate of life 10 years this his 5 year and I still can’t afford to buy him anything from this store my doggy cries

Very sad people is like that with animals
Cats by ocean suffering
Shelters made for them can’t and won’t help these cats

By: Tony Pydyn

Tony Pydyn — Sun, 23 Jan 2022 19:04:10 +0000

I had purchased a Halti harness for our puppy based on your stores recomendation. The Puppy did not do well with it and fought the Harnees, so we brought it back. We were told the store was not excepting returns at that time and to hang onto it for a full refund as we then purchesd a new EZ walk harness. I called the store several times to be told ech time they were not taking returns. Today i wasw told this was to long ago and and could only recieve a store credit. the resolution would have been to honor what the customer was told and give the refund

By: Muge Aygen

Muge Aygen — Mon, 17 Jan 2022 04:10:18 +0000

I am an angry customer. Stylist Bry S from Huntersville, NC PETCO called me from my work in my rush hours, between my meetings to push my grooming appointment earlier than originally scheduled time. I was guaranteed if I come earlier then original schedule time I would be all right. I went there 1 hour early (from the original scheduled time) with my dog in my car and I was informed that I lost my original spot and . I was also 30 min late for my somewhat early scheduled appointment. All I understood was this stylist cares about her tips more than her customer satisfaction.This kind of employees are shame on PETCO!

By: Debbie Winther

Debbie Winther — Mon, 03 Jan 2022 16:02:13 +0000

For the second time I drove from home to be there for an 8am grooming appointment. This morning I was up at 7 am to be at the 8am appointment at the Meridian, ID location for the 2nd time. The person who was there so, “Oh I guess you didn’t get my message!” I was driving and it’s against the law to be on your cell phone in Idaho!! So was rude and told me that my groomer had called in sick and there was no other appointments open until next Wednesday. I told her I had just driven 30 minutes from Nampa. She looked at me and said, “So? There’s nothing I can do about it!” I was furious. When I asked her for the name of the CEO for Petco she said she didn’t know who that was. Oh, come on. You work for PETCO and you don’t know who your CEO is? I don’t buy it. I’ve spent a lot of money at PETCO since we have a dog and 2 cats. I’ll never cross the doors of a PETCO again!!! It took 2 seconds to Google his name, but do you think there is any contact information for this guy? Heck no! I want someone to contact me and tell me how I can get a letter directly to him. I don’t play games with the peons in between!!

By: Barbara Hughes

Barbara Hughes — Wed, 29 Dec 2021 20:58:31 +0000

Absolute worse customer service!! After being a Petco costumer for years,I will be going to Chewy.com for all of my repeat deliveries now!! Would be happy to discuss further since I have screen shots of my communication with Reprentative and then told on phone (3 days after order) that prescription dog food is on back order!

By: Isabel

Isabel — Wed, 08 Dec 2021 20:25:55 +0000

Honestly I walked in around 5 pm and went to look at the reptiles, pet are treated poor didn’t have the right lighting and we’re getting sick, there was a lot a Chamaeleon tank that had one alive and one dead. The dead one had been there for a minute because the crickets had began to eat it. Honestly can’t believe I spent any money at this place.

By: Anonymous

Anonymous — Wed, 08 Dec 2021 16:42:37 +0000

In reply to Celeste Bazier. You are so ignorant.