Comments on: Preferred Homecare Headquarters

By: Hubert Nelson

Hubert Nelson — Tue, 08 Nov 2022 19:34:57 +0000

I AM SICK AND TIRED OF SCHEDULING A DELIVERY AND HAVING TO STAY AT HOME FROM 8 AM TO 9 PM WAITING FOR DELIVERY. NOT EVEN A 4 HOUR WINDOW. MY PHONE REJECTS CALLS NOT IN MY SYSTEM SO IF THEY CALL ME THEY HAVE TO TEXT OR E MAIL ME.
YOUR MANAGER STEVE TELLS ME YOU NOW HAVE TO HAVE A SIGNATURE.
AND TO CALL ON THE MORNING OF THE DELIVERY BUT MOST TIMES I CALL EVEN FOR ORDERS I HAVE TO SIT ON HOLD
SOMETIMES WELL OVER AN HOUR. THIS IS RIDICULOUS.
IF I CAN FIND A ALTERNATE VENDOR THAT CAN PROMISE BETTER PHONE AND DELIVERY ACCESS YOU WILL BE HISTORY

By: Michael S Dorr

Michael S Dorr — Fri, 09 Sep 2022 22:18:26 +0000

I’m going to do my absolute best to find another provider. You don’t ever answer the phone and if I have time to wait for 2 hours to get a live person you still don’t send my CPAP supplies. I’ve been waiting for 2 months. You guys don’t give two xs about your patients. You people are ridiculous. Too bad nobody with any give a x will ever see this complaint.

By: Private info

Private info — Mon, 08 Aug 2022 15:37:42 +0000

I have been on hold for 2 hours! I’ve called and left numerous emails with no return call. This company is horrible!!! What do I have to do to get a return call? I received incorrect items. I need them or I could die! A lawsuit waiting to happen….

By: Ruth

Ruth — Sun, 01 May 2022 05:15:39 +0000

In reply to Lauren Sciranko. I COULDN'T AGREE MORE !!!

By: Ruth

Ruth — Sun, 01 May 2022 05:10:52 +0000

I’m not sure this website is a scam or not since I find it interesting that they even have such a place to give their customers a place to vent their dirty laundry.

After more than an entire year, I am still trying to get them to deliver the correct machine to my mother. They have been completely unhelpful and unwilling to help her as a patient with serious medical needs. Now finally yesterday, they send a “so called” Respiratory Therapist to FINALLY deliver her new the machine she needs to help her breathe because she has Muscular Dystrophy.
The RT show’s up and sets up the first machine. He returns and says he gave her the wrong one, so he trades it out for another one. Although he doesn’t hook up the machine and have her try it out to make sure it’s working for her properly before he leaves. That night she puts it on and discovers it isn’t working properly for her and has to hook her old one back up.
Like I said previously, I have been what has come to seem like fighting with this company for over a year now. They have NO CUSTOMER SERVICE, and any complaint gets no attention, escalation, or apology. It appears there is ZERO ACCOUNTABILITY and the employees know it, and have adopted the attitude of their superiors, and ultimately the Corporation. That is why I think this website is a scam if it is run by them. How can the fox guard it’s own hen house except to try and hide or make people think their complaint is actually being heard.
What a joke!

By: Laura Porteous

Laura Porteous — Sat, 09 Apr 2022 04:55:01 +0000

In reply to Jim Sullivan.

I’m trying to find out where my 401K
is. It apparently rolled over to Fidelity Investments and they have no record of it or my SS number. Info was obtained from Lincare. Please contact me asap.
Thank you,
Laura Porteous
Infusion nurse.
360-333-xxxx.

By: Cheryl

Cheryl — Wed, 06 Apr 2022 01:42:26 +0000

I have been trying to order cpap supplies over a week. No answer or return call when message left. Are you still in business?

By: Lauren Sciranko

Lauren Sciranko — Sat, 05 Mar 2022 21:51:01 +0000

I have WAY TOO much negative to say against this company, so I’ll just say this…
Don’t walk away…RUN AS FAST AS YOU CAN!
You WILL get ripped off…probably on your first order or invoice.
You WILL NEVER get through by phone – it’s an endless loop of hopeful promises and bad music.
If you do, you WILL NEVER get a return call to save your life – literally!
If you have a choice of other provider, go there.
If you only get this company, go out of network, you’ll be glad you did.

By: Doris A Richarddon

Doris A Richarddon — Fri, 18 Feb 2022 19:39:00 +0000

Can’t get see if pplied after 3 months..when I finally got them wrong size masks.called them again it’s been.over a month still no masks.my husband that is terminal is having to switch old.parts to make something he can us we. This.is scary for me.he.has to use machine every night.please.help

By: Craig Webster

Craig Webster — Thu, 17 Jun 2021 23:33:21 +0000

In reply to Carol J Correa. Horrible Customer Service! You can never connect you with a live person. You go into the automated answering queue which keeps you on hold forever! They must not want my business!