Comments on: Rooms To Go Headquarters https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/ Sun, 23 Nov 2025 05:03:45 +0000 hourly 1 https://wordpress.org/?v=6.8.5 By: Steve Plimmer https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-846700 Thu, 15 Dec 2022 01:45:58 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-846700 Was supposed to have a couch delivered tomorrow Thursday 15th December ordered October 1st now told yesterday that the couch will not be available until mid March. Family coming in for Christmas now we have no where to sit them. Spoke to the manager in Myrtle Beach store and that we rather unsatisfactory maybe you can help my number is
(843) 231 xxxx.

]]> By: Barbara Alexander https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-747033 Wed, 28 Sep 2022 05:44:21 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-747033 To CEO, Jeffrey Seaman,
My name is Barbara Alexander and I purchased a sofa sleeper online on 11/22/21, order#10736585i. The couch began to make a noise when you sit and rise. I called for service on 01/18/22 & the tech came out on 02/10/22. He made some adjustments underneath and said that should help. The noise did no go away, it is worse. I called again on 08/30/22 and à tech came out on 09/22/22, checked it, took pictures & said yes its making a noise. He said I should get a call regarding the review. I did not get a call. I spoke to Carlos C. w/Customer Care on 09/27/22 and he told me that wasn’t a defect, that sofa beds noise come from underneath and that is not a defect. That is a defect to me, it is not normal to hear yourself sit and rise on a new couch and if that is normal, I should been informed. I am requesting either a replacement or refund. This couch is embarrassing to me and my company. I just want what i paid for. Please contact me by phone 817-946-xxxx asap.

]]> By: Sandra Brown https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-732832 Mon, 19 Sep 2022 14:57:07 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-732832 Received a broken sconce fixture and have tried for over 3 months to get someone to respond to a fixture that was ordered online. I received a response finally this morning that they will replace the item. Well after 3 months I already found a replacement fixture. If RTG had responded sooner, then that could have been a choice.

Now they are saying we did not contact them in 48 hours. What a joke……here is my response:

You don’t understand we did contact you in 48 hours of the discovery. You have been dragging your feet and Losing paperwork. We’ve provided pictures and information 3 times and have made at least 6 calls to find out why no one is responding.

Please provide a refund on this defective order immediately and quit playing games with us. I can assure you that if this is not resolved as requested, I not only will never use your services again, but will also make sure a complaint is filed with BBB and on the internet for everyone to have a heads-up.

You need to do what is right.

]]> By: Yvonne Vargas https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-728766 Sat, 17 Sep 2022 08:43:39 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-728766 My name is Yvonne and I purchased a recliner at the Jensen Beach store during the Labor Day weekend. The lumbar area has a “ spring or wire sticking out of lumbar. I’m concerned this issue is faulty on these reliners. I was told to reselect. The store only had one other “motorized “ recliner and the headrest was too low for my height, I chose a Manuel which is going to be difficult for me to handle because of my hand and leg issues. The store will not deliver recliner until December. This is unfair to me as a customer. Could you please assist me ingetting a credit 772 800 xxxx

]]> By: Ashley Johnson https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-720686 Mon, 12 Sep 2022 18:31:10 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-720686 In reply to Jimmie Horne.

Same here will never go back to them again. They couldn’t get my couch to me by the 1st. So no biggie it came the 7th only for it to be the wrong freaking couch. Than the manger was all rude said they could bring the right pice fallowing Monday. Well they came today and it’s still the wrong couch at this point I want to refund the couch and go some where to buy one this is insane. And no one will help you

]]> By: Winnie Covington https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-705549 Sat, 03 Sep 2022 15:06:44 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-705549 The ad that keeps playing on the tv talks about the Memorial Day sale and this is Labor Day weekend so could you please update your advertisement

]]> By: Danie https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-696156 Mon, 29 Aug 2022 00:00:55 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-696156 My Mother & I purchased a leather couch & chair at Rooms 2 Go in Vero Beach & it’s been a couple of years ago or so. The delivery guys were kind of annoyed & we’re rough with my purchase. I couldn’t understand why the couch & chair are bigger than what I saw in the store. I called the next day about a different color in beige and never received any callback from the manager as I was promised. And I called a few times after that and apparently he was not available. I recently went back to look for a bedroom set and I noticed again that the same couch & chair looks beautiful and the leather is softer than the ones I bought. I’ve noticed this in the recent past but I didn’t want to believe it until I saw them again yesterday at the same store.

]]> By: Joyce Hart https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-678022 Fri, 19 Aug 2022 16:24:25 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-678022 My order was scheduled for delivery on Wednesday the 17th of August. I was home the entire day, I was told the driver was here and nobody was home. Which of course is not the truth. He either went to the wrong home or he is lying. I have no way of knowing which. I called customer service and was told that the following day by 4 o’clock I could reschedule a new date for delivery. I tried several time yesterday and again today but for some reason it has not been released, so I can not schedule a new date. I need someone to help me please.

]]> By: William P underwood https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-671168 Mon, 15 Aug 2022 15:19:00 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-671168 We bought two electric leather recliners from Rooms To Go AND bought the extended warranty, in November of 2021. One of our recliners is not working at all. I have called the furniture store here in Ponte Vedra, Florida, and spoke with customer service THREE times AND was transferred and given the number to the extended warranty repair. My calls are NEVER answered! I need this recliner repaired or a new one to replace it. These chairs cost too much for this type of run-around and especially since we bought and paid for the extended warranty. I AM WAITING TO HEAR FROM SOMEONE ABOUT THIS ISSUE!!!

]]> By: Latysha Lavette Demps https://headquarterscomplaints.org/rooms-to-go-corporate-office-hq-contact/#comment-663344 Wed, 10 Aug 2022 19:01:17 +0000 https://www.headquarterscomplaints.com/rooms-to-go-headquarters/#comment-663344 I bought mattress and it wasn’t cheap either… It’s not comfortable and I asked if I could replace it and was told I couldn’t.

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