Popeyes Headquarters

2,204 thoughts on “Popeyes Headquarters”

1. I am a resident of Natchez Ms. I had a current incident among several that I would like to express. At approximately 9:50 p.m on June 24, 2023 I pulled up to the popeye’s located in Natchez Ms not aware of the closing time. I pull up at the area to place an order. After waiting about a minute or less, the cashier not greeting me, tells me what they have left. I’m confused thinking that she must’ve been talking to the car that was ahead of me. I proceeded to tell her that I wasn’t sure what she was talking about and the car that pulled up must’ve not completed the conversation with her and I was trying to place an order. She said “and I’m
   Telling you what all we have left cause we close at 10 about 8 mins from now.” I’ve had a few rude encounters with this branch but this was beyond what I was willing to let go. While I understand that after a shift, employees are tired, I did not deserve this treatment. This branch really could use a lesson on how to treat its customers that I feel compelled to bring to your awareness. I love the food of this franchise and I frequently patronize. However, if this type of behavior persists, it is really going to ruin this branch as rude behavior from cashiers is a constant concern. I hope that this message reaches someone who cares and I only ask that there be an investigation on customer service. Thank you!

   Reply

2. Crystal Springs PE should really be closed down. We don’t go often because every time we go they’re out of at least one thing that we want tonight they only had ONE THIGH!!! And ONE WING!! We were going to have to wait 8 minutes for a chicken sandwich!! Guess what we just left!!! Can this place be fixed?? I really love PE chicken but this place is taxing on my nerves!!!

   Reply

3. When is the Franklinton, Louisiana location going to open the inside? It takes forever to get through the drive up. Covid is over. It’s time to return to full service

   Reply

4. 605 west Craig location is supposed to open at 10am manager has a bad attitude saying they’ll open in 20 minutes they’re running late which is so unprofessional. I’m sending this email at 10:40a and the restaurant is still not open. There are literally 6 different cars just sitting in the parking lot.

   Reply

5. Yesterday I went to use a Popeyes gift card I received as a birthday gift at my local store at Diversey & California in Chicago 60647. I was told it was not accepted there and they do not know which store accepts them. How can you sell these cards if they are not accepted at all stores? At least they should be sold with a disclaimer & list of locations where they are accepted. I wonder if there is a government agency to report this. Where in Chicago can this gift card be used?

   Reply

6. Please close your location at 10545 Page in St Louis Mo, I’m not sure if these kids are lying but you never have any chicken and the staff has no training.

   Reply

7. How does a Popeyes let themselves run out of rolls for chicken sandwiches??? Don’t they see that coming??
   Popeyes , American Legion Highway, Roslindale,MA is a mess.

   Reply

8. Popeyes #2969 has to be the worst store ever!! Young lady waiting on me was not interested at all until there was a young man she was flirting with. She told me it was exact change only, which was $11.76 for me. I provided exactly that. No thank you, no acknowledgment for the exact change, no thank you, nothing. A gentle who came in after me asked how long for chicken. He was told they were waiting for a cook to come in!!! There were only 3 side dishes listed on the menu: Mac& cheese had a sign that said “out of stock” red beans & rice, Cajun fries and Cole slaw. I chose the red beans and rice and fries. Then I saw others getting Mac & cheese and mashed potatoes. Didn’t know those options were available. When I finally got my meal I asked for honey. I was told by the young lady in a very nasty was “WE DON’T HAVE HONEY! She took my bag off the counter and went and threw something in it which I later saw was grape jelly. She then came bag and tossed my bag on the counter, turned her bag and walked away. This behavior is unacceptable!! I had stopped going to this location because of other and some similar problems. I tried again, but this is the last time. Won’t be back!

   Reply

9. Today, 6-11-23, I ordered from Popeye’s in New Albany, IN 47150. It was early afternoon before 1:00pm. i ordered a strawberry biscuit, a blackened chicken sandwich no may add cheese, med fry and med come. it came with mayo and no pickle and cold fries. I went back through drive thru handed them my food and bag! The “mgr” said she re-mase my food! She dis not! They dumped more fries in the bottom of the same bag and literally used the same chicken, wiped off most of the mayo, turned it over and slapped on the pickle and cheese with a different bun! Not one time was I rude nor disrespectful to your employees. This is completely wrong! I simply have the food away to a neighbor as I do NOT like mayo. I would like a full refund of $13.89, and an investigation to occur at this New Albany site. What is happening within the fast food service today?!?

   Reply

10. How you going to advertise ghost pepper wings and then when you go and order some they frozen and we not cooking any more.

    Reply

11. I Ordered 2 3pc Wing Combo And Received A Wing A Leg And A Thigh In Both Combos
    I Tried To Call Them Since I Was To Far To Go Back And Since I Got A Ride There But They Hung Up On Me Twice

    Reply

12. I don’t have a complaint. If you are looking for a new location, the Arbys on 5 mile rd and Beck rd just closed. We need you desperately

    Reply

13. Visited the location in Pensacola – corner or 9 mile and Pine cone. Took 10 min to even take my orderHanded me my order with no utens

    Reply

14. I am not happy with the chicken from your store in Swainsboro ga or Vidalia ga. the chicken is always stale
    what’s wrong. let’s get it right. unhappy customer

    Reply

15. I purchased at eight piece dinner and the chicken was hard as a rock. Cook way too hard. It looks like it was sitting forever. It was the last of the batch that they had ready.

    Reply

16. I placed an order December 3rd and my balance came out to 69.99 and I got none of the food that I purchased the food was not completed it was also cold and the chicken was supposed to have half and half we had all spicy chicken we had none of the sides that I ordered I ordered three large sides with it got a little signature side of red beans and rice and the apple pies were not in eBay and everything it was just all messed up after paying that type of money right there it’s just not how customers should be treated or done that’s a lot of money to have paid for Popeye’s Chicken and not to receive anything that we put in our order was not corrected and this has happened several times at this store on Rogers Avenue in Fort Smith Arkansas and the manager out there is very very rude she wants to tell people to shop at other stores that’s not the way the managers are supposed to treat their customers and something should be done thanks

    Reply

17. Your store at Florida ave in tampa 33613 zip code is cheating people by closing the inside dining cause they are lazy and don’t wanna clean up after people so their brilliant idea is to close so they don’t have to clean or say they are short of help. It’s a lie by lazy no good non workers. Your manager there sucks and is lazy You need to do something about it or you’re gonna lose a lot of business.

    Reply

18. Unfortunately this is a complaint. It is unlikely that I will ever go to Popeyes again. I went to the drive thru in Windsor locks, Ct. today around noon. Not only did I wait over a half hour for my food but when I finally got the order it was completely wrong. I ordered a 5 piece meal with a side of mashed potatoes and Mac n cheese. The order I received (Luke warm) was 4 pieces of chicken, 2 orders of fries, Mac n cheese and 6 biscuits. Very displeased.

    Reply

19. Ordered 2 shrimp dinners on 12/8/22. Went to pick them up and was told they didn’t have any shrimp. Was charged 24.16. Wasn’t issued a refund. Store #12284. This is the 2nd time this has happened. I thought I would try one more time after a year of not buying from them. Order 1070004. Order was placed online.

    Reply

20. My daughter works at the Popeyes in Weatherford, TX. Another associate has threatened violence against her twice now. Twice management has told the person making threats if it is done again she will be fired. Now, her and her sister are harassing my daughter. I understand you have a no tolerance policy?

    Reply

21. I don’t know who will see this but I have never see such a poor customer service and disrespect for customer out your Casa Grande Arizona location. I understand a drive thru can get very busy but to disrespect the only two customers inside your store and completely ignore us until I say something. The the assistant manager or manager tells us that they don’t care about taking our orders because the drive thru is more important than us inside your store because it was busy. The main one that was told this to was a 72 year old gentleman and myself. This isn’t the first experience of crappy service from this location. When we both responded by telling them we take our business else where. Their response is we don’t care and I also can clearly hear one of the employees whisper ‘“f you bye”. Popeyes should be embarrassed.

    Reply

22. I have created an all purpose sauce that compliments chicken, Roasted Turkey or Seafood. How can I sample it to you?

    Reply

23. I have created an all purpose sauce that compliments chicken, Roasted Turkey or Seafood. How can I sample it to you?

    Reply

24. Popeyes located at 12152 Hwy 49, Gulfport MS is mismanaged! They are always out of chicken, are very rude on the phone any either gang up on you or won’t answer the phone. The last 5 attempts to purchase at drive thru requires a 15 to 20 minutes wait for an order. Local complaints mean nothing!

    Reply

25. I just went to the Popeyes in Spanish Fort Alabama. I’ll ask for a side of gravy since they never seem to put enough gravy on the mashed potatoes and gravy when you order them. The side of gravy was going to cost $3.99. A small side of mashed potatoes and gravy was $2.49. I can’t understand how a side of gravy is more expensive than the mashed potatoes and gravy themselves. I asked Popeyes to not charge me $3.99 and to leave out the side of gravy if that’s what it took.

    Reply

26. I was so disappointed today as I visited your shop on 521 Camden, Sc. We had to wait ten minutes or more waiting for someone to take our order through the drive thru. I don’t think it was lack of employees because two were outside smoking and another one had on a headset and was outside also. They did not have French fries, mashed potatoes or beans and rice. I would not have waited that long but I had a work truck and a car in front of me with a truck and car behind me. I was getting out of my car to ask the drivers behind me to let me out and she started taking orders.

    Reply

27. I’ve been 3 times and made a complain to the owner and supervisor in the am regarding the evening management they refuse to give me my order every time I go in there to pick up my Uber deliveries and nothing is being done regarding this matter the store is Located in Lodi Rt 46

    Reply

28. Yes y’all service is bad long lines in drive the and dine in stay close during lunch time people be on lunch break

    Reply

29. I just sat at the driver through at the 685 Champion Dr, Canton, NC 28716 location and I understand the store is short staffed but the manager just stood and watched me waiting completely ignoring me for almost 15 minutes. I wouldn’t have complained if it wasn’t so blatantly rude. She was actively avoiding me. she may as well close the store.

    Reply

30. I was fired for calling in once only because I was hired by a manager that quit right after I was hired. There are multiple people who work there and are always doing no call/no show and also show up an hour or more. I have picked up shifts for people that call in, but I was fired. I want you guys to know how the Popeye’s in Tucson, AZ at 22nd St and Kolb Rd. I would also like to advise your company that a manager named Emily routinely steals from both the night drop or straight from the safe. rewind cameras by safe.

    Reply

31. I was fired for calling in once only because I was hired by a manager that quit right after I was hired. There are multiple people who work there and are always doing no call/no show and also show up an hour or more. I have picked up shifts for people that call in, but I was fired. I want you guys to know how the Popeye’s in Tucson, AZ at 22nd St and Kolb Rd.

    Reply

32. Hi I am an employee for Popeyes and I had to get a lawyer that guy so he’s got into it he dropped the gun any type of Popeyes and every time I turn around my money is not adding up they want to do nothing about my paid it won’t give me no pay stub no nothing so I’m trying for me and my morning going all the way through with this I want to see where I can do

    Reply

33. I visited the Popeyes location on Queen’s Quay in Toronto Ontario today and I was very disappoint to find a very dirty restaurant. The washroom were terrible and the floors in the seating and servery area were terrible! I was appalled at the condition of the restaurant. I will think twice before I go to another popeyes.

    Reply

34. I sat in the drive thru at popeyes for 30 minutes while the lady kept saying just a second mam. So I called and asked if they were open and she says yes. I nicely said “can you tell me why it’s taking over 30 minutes for me to order and she hung up on me. there’s no reprusccussions. these people sit and play with customers and get paid to do ABSOLUTELY NOTHING!!! BUT treat people like crap. it was 8:43 pm and my child was very hungry. had they told me to f off that they didn’t feel like taking orders I would have left. but they know nothing will happen and they will still have a job.

    Reply

35. We ordered a chicken sandwich combo with classic seasoning and a 2 piece chicken combo with classic seasoning. It took over a 1/2 hour to get our food. If we had been told, we would have gone elsewhere!

    Reply

36. please close down the Popeyes in Dallas TX on beltline and coit just read the reviews I’m calling the health department the food that they’re serving is not fit for a human or a wild animal to eat the customer service is awful the food is awful some one is going to get food poisoning this is a disgusting restaurant

    Reply

37. I was at Popeyes yesterday. I spent $20. The Cajun rice was half filled, the Cole slaw had way to much dressing on it, the biscuits would have sent me to prison had I hit someone with one of them and the chicken was so dry I could not eat it. I took it back today and got 2 pieces of chicken and the biscuits replaced. This has been a terrible experience since I visit Popeyes at least twice a week. The manager was accommodating, however her afternoon staff was very rude and spoke to each other in Spanish. I went to this Popeyes because it is clos to my work. Easy to access on the way home without going out of my way to get to one. Has customer service gone to hell? No one seems to care.

    Reply

38. When to your location in Fresno California on Blackstone Had me waiting for over 30 minutes when I went inside to check on my order The manager started to argue with me and just gave me back my refund without no explanation of why I had a wait 30 minutes after that 1 of their employees went to the back trying to fight me

    Reply

39. Popeyes Louisiana Kitchen
    300 E Bethany Dr
    Allen Tx. 75002
    10AM–11PM
    They location needs re-training and new management. The terrible reviews are true. The employees locked the door at 7:10. Myself and other cars sat still for 20 minutes before being able to leave without ordering.

    Reply

40. Please contact our office 407-501-xxxx

    Reply

41. so today I am currently back in Florida I had to flee hurricane in which prompted this error I went to family’s house in Woodstock Illinois where we had ordered Popeyes Chicken there I had not changed my location so now that I am back home I went to order and unfortunately my order went to the Woodstock Illinois Popeyes chicken instead of where I live so I called the Woodstock Illinois Popeyes chicken and I got a young hispanic woman on the phone but she was very rude and she talked very unprofessionally she ended up giving me the direction that I needed because I called and I said Hey how do I fix this I messed up and I ordered at your store but I’m in a whole another state so she laughed and I said oh that’s crazy you think that’s funny I was like that’s not really funny I was like man I don’t have money for lunch now I messed up and now I’m trying to correct my wrong she then got very gnarly I would say really like sarcastic and was like oh I’m not laughing this is something you have to take up with the doordash or whoever you ordered it from I said yes ma’am I said but except I didn’t order from a service I ordered directly from your website she said oh you have to contact the website I said okay I said and what is your name oh I don’t have to tell you my name I said dang I said why wouldn’t you want to tell me your name I was just curious that’s your name so that when I email and I know exactly why I talk to I’m not telling you my name I don’t have to tell you my name bye, never in a million years have I ever got talked like that from a place where I’m trying to spend money I guess when it’s all said and done very disrespectful very unprofessional

    Reply

42. I just visited the Popeyes located at 2801 South Grand Ave. East, Springfield, IL 62703. The employee was extremely rude. I ordered five spicy wings. When I got to the window the employee repeated my order, but did not say spicy. I asked spicy, correct? She stated she didn’t say spicy or plain. I agreed and told here that was why I was clarifying spicy. She was getting very rude and continued by saying she didn’t state spicy or plain. I asked to speak with the manager. The manager, I think her name was Shad but I couldn’t really understand it, was equally as rude. I never cussed, or became disrespectful to either of them. I was in the drive thru so when they handed me my receipt out the window I grabbed it along with my debit card, still try to explain to the manager what happened. At that point the manager said they were refunding my money and would not fill my order. The manager said I “snatched” the receipt out of the employees hand. I did take it abruptly, but never touched the employee. I was absolutely shocked at the way they were treating me as a customer. The rude manager totally stuck up for her rude employee even though she did not see how the employee acted towards me. I told them I have heard really bad things about that location, but I always stuck up for them, because I never had a bad experience. Well now I’m in the same boat as a lot of other people and will never go back. I told the manager I was going to notify the corporate office and she said “Go ahead and call them!” With as many complaints that have been filed against Popeyes in general I see now why she didn’t care if I contacted the corporate office. She knew there were too many complaints filed to single out a manager in Springfield, IL. I should have known there was a problem when I pulled up at Noon on a Friday and there was only one car in the drive thru. This location used to have the nicest employees and I would always thank them for their courtesy. This location is now a determent to the Popeyes name and needs to be shut down until they can find appropriate and friendly managers and staff.

    Reply

43. I entered popeyes last night at 8:25 pm and was told by an employee that the lobby was closed. I asked when the store closed and she said 9:00 pm. I found out she lied to me, closing time is 10:00 pm
    This location is in Royce City, Texas. I was traveling back to Dallas and I will not eat in my vehicle.

    Reply

44. I went to Popeyes on Dixie highway in Louisville Kentucky and they messed up my order this was Thursday I have been calling and calling and called and no one has answered I’ve left message and everything and they have not returned my call yet I don’t know I want my money back I don’t even want no chicken or nothing I don’t even want to replace my order because the company doesn’t run right. my name is Yolanda LaRue my phone number is area code 5 0 2 5 1 0 xxxx and I would like my money back I order a six piece and some shrimps and then I got an extra two piece I get home and I don’t have nothing but automatic potato salad chicken breast I don’t even eat white meat some chicken strips I was really really upset because I kept calling and calling and no one answer and the store end up closing I call all day Friday nobody return my call

    Reply

45. you might want to undercover boss your business in aranas pass TX. they find suck orders 99% of time wrong . they are slower than shipping. went there to nite ordered two large mashed potatoes and large grave took 20 min to get .Girl that took my order went and stood by the girl working drive thru . 1 cook behind counter standing twiddling his fingers costumer serves real sucks

    Reply

46. Popeyes in the Rockport Arkansas location on Oliver Lancaster Boulevard. has messed up on a lot of things that I have ordered at different times. When I try to call them, either the phone rings and rings and rings or it says that the mailbox is full so this is why I am doing this review is because I cannot ever get a hold of them. One time I placed an order and they didn’t give me a spoon for my mashed potatoes and gravy and when I got somewhere in my truck to pull over to eat, I had to use a straw to eat my mashed potatoes. Every time I go there I asked for butter for my biscuit and they never have it because I think management is not buying it to cut down on cost for their bonus. I have worked in management and I know how that works. One time we ordered a family meal and didn’t get any wings or drumsticks in it so we started asking for drumsticks and wings to make sure that they have it in there but they never give us drumsticks and wings when requested in family meals. yesterday, I went and asked for the five piece special and they told me I had to take whatever chicken was already cooked on the line and I couldn’t pick out the chicken that I wanted so I told them forget it I’ll just order the four piece and I told them I wanted two drumsticks and two wings. I also ordered the five dollar shrimp box. When I got home which is 30 minutes from there, I had over cooked drumsticks and wings. it was so over cooked it was jerky. Plus, the drumsticks and wings were so small especially the drumsticks. The drumsticks were the size of the wings which were small also. Then I open the shrimp box and I asked for everything mild and I took a bite of the shrimp and it was hot. I could not even eat it. It gives me heartburn to eat hot stuff. I am writing this review because I am Sick and tired of being done wrong. Plus I am tired of not being able to reach a manager when I have a problem. It never fails no matter what, They do something wrong every single time. Oh another thing is they never have wings and drumsticks cooked or something of the two because I always have to wait and they tell me I have to wait if I order a meal with them and I wait on them.

    Reply

47. popeyes in La Marque Texas no senior discount poor service

    Reply

48. Popeyes chicken in Griffin, GA has informed their customers that they cannot use the restrooms. In these very difficult times for everyone, people have just determined they can do anything they want. I will not patronize a restaurant that prevents me from using the restrooms. This allows me to wash my hands and keep germs to a minimum. This is unacceptable from such a nationwide establishment. There is no customer service, but an unprofessional and nasty attitude towards people who keep Popeyes in business. Please address this for your customers.

    Reply

49. how do I get a hold of Popeyes headquarters

    Reply

50. store in MacClenny fl. i eat there about once a week. once last week and again yesterday they would not take debt cards in the drive thru. cash only. they say come inside to order if you are using debt/credit. last night i went inside to order. i asked the worker inside why. he said the pay machine didn’t work properly. the inside had no one in line to order. i asked why could they just not run the card from another reader to keep the drive line moving. and stop people from just leaving without ordering. the answer came from the young lady working the window and i quote “it’s to far to walk” fyi it’s about 5 or 6 steps.
    i watched multiple cars just drive away rather than coming inside.

    Reply

51. I see specials on line like $10.00 sampler. Went to Popeyes / West Carrollton, Ohio. They would not honor it .Say they haven’t heard of it. Go on line it’s there.???

    Reply

52. The Popeyes on 51st ave and bell rd, Glendale,AZ Very Rude!! 6:40pm saturday…August 27th…..little smart aleck teenager White girl who obviously hates her lllll. pink hair

    Reply

53. My complaint is I need the new Hermitage ,Tn local to open.
    Need my chicken fix. Do you have a opening g date?

    Reply

54. Just curious if its policy for a Popeye’s employee to decide to close up 1 hour and 5 minutes early than what the door schedule clearly displays and people know the time it usually closes. Plus 3 employees still in there and you knock on the door and they say they don’t care what the sign says, they are closed!!! Popeyes in Abilene, Texas is the store. Not a very good representation of Popeye’s.

    Reply

55. today , 08/25/2022 , my family bought a 15 piece meal with two sides at the store in Gladstone Missouri.
    the total price was $54.00 . When we looked in the box of chicken , we discovered 5 drumsticks, 4 thighs, 6 (SIX) wings ! We live far outside the Kansas City Missouri, Gladstone area so returning the “meal” was not possible. We have enjoyed Popeyes in the past and were really disappointed with this lack of service and honesty that we received !!!!!! For the price , we should have received better!
    I know this will probably NOT result in any satisfactory results but , Popey’s has lost another customer !!!!!!!!

    Reply

56. The Popeyes in Wynne, Arkansas should be closed, the service is very poor and has been since the day this location was opened for business!

    Reply

57. I request the email to popeyes headquarters concerning corporate reward

    Reply

58. I went to purchase from Popeyes Chicken in Mansfield’s, tx off of I-287 I brought a 16 piece tender chicken and they gave me some old cold chicken which is will dispute if with my and as well as file a. complaint with BBB I want my $49.00 the nerve of them

    Reply

59. Was in drive thru line for 45 minutes, in Hattiesburg Ms. Other people got mad left their car went inside. My food was cold and nasty. Employee was rude. This was 5pm on Wednesday. Very disturbing and disappointed.

    Reply

60. Was served raw chicken sandwich ate half before realizing it. At east Stroudsburg location all employees were rude and had a smerk on the face made us feel uncomfortable like we were lieing 3 cars outside told me they were there for the same reason. Phone # 570 269 xxxx

    Reply

61. I am writing this complaint in hopes I get a reply , I’ve been a loyal customer for nearly 50 years. I am appalled by the treatment I received at your location 10419 S Memorial Rd Tulsa OK 75133. My husband is in the military and we move around a lot. We are new to Oklahoma and I stopped at this location which is literally 5 minutes from our new home. When I first walked inside the two young people were horse-playing with one another. I’ve been ordering the same meal for at least 50 years in each state we move too. So I asked the young lady if I could get a 3 piece meal minus the biscuit since I do not eat bread. Before I could finish my sentence on how I would like my chicken, the young lady rudely replied “The price will still be the same, not ordering the biscuit will not make the meal cheaper”. I was lost for words because no one had EVER replied this to me before. I explained to the young lady, that I’m ok with the price and I just do not want to waste food unnecessarily. So then I asked if either I could get the chicken re-dropped or fresh chicken cooked for an extra 5 minutes so that it could be hot and well done. (Something I ALWAYS do) Omgoodness why did I ask that, her reply of “NO YOU CAN NOT” was so angry and unprofessional, I asked for her manager at this point. So she goes to the young man who she was horse playing with and says “WE CANT REDROP CHICKEN OR LEAVE DOWN AN EXTRA 5 MINUTES RIGHT, RIGHT”. He says no, so I ask for his name and then he says I’m not the manager. So I asked who’s the manager, she then yells “JORDAN, SHE WANTS YOU”. So I explained to Jordan I would like my chicken down for an extra 5 minutes due to me having undone chicken numerous of times. Jordan says it’s no problem and that he didn’t see anything wrong with an extra 5 minutes. She began saying “NO WE CAN NOT, NO WE CAN NOT KEEP IT DONE AN EXTRA 5 MINUTES” Then she had the young man who she was horse playing with to tell Jordan the same thing. I asked her for her name and she stated “IM NOT GIVING YOU MY NAME AND I DONT HAVE TO”. I then took a picture of her and she begin walk to my face saying “DON’T TAKE MY PICTURE,DELETE IT RIGHT NOW”. “YOU BETTER DELETE IT, I AM A MINOR”. So I begin video tapping her because I just could not believe how she was acting and she launched towards me, at this point the young man pulled her back stating not too. I really didn’t know what he meant by not too. This young lady should not be working in customer service because she is a liability to the company. Please look at the video to see her body movements. I need a representative to get back with me. I need and deserve an sincere apology.

    Reply

62. This is about the popeyes near me in Portsmouth Va on old churchland rd. It is the worst popeye’s I’ve ever been to,and it’s been that way since the doors 1st open. People are constantly waiting when it’s not even crowded. So bad that they just leave.I’ve went there before when they 1st opened in the morning just to walk in to no chicken and them telling me they aren’t open yet. So I ask why did they open the doors. The one female manager they have know does a decent job but other than her it’s garbage. Which is sad because I like your chicken as well as others, I talk to and they all have the same complaints. we have stood and waited because they had know chicken,how does a place that sells only chicken have no chicken. Many times people along with myself leave and go up the street to KFC or Royal farms.please fix this we love your chicken. Was fed up to day only 3 people in line and steady waiting. So I went through drive through ,thought it would be faster only one car in line. Steal the same. People backed out and left including myself. This is not because of covid it has been like this since day 1. Please help.

    Reply

63. There are two Popeyes restaurants in the process of being built in north Charlotte, North Carolina suburban neighborhoods, but the construction has been slow and currently appears paused on both sites. Many people living in the vicinities of both sites are wondering what their opening statuses are. Rumors have begun that the original franchisee has cancelled his involvement in the projects but no one can confirm that. Can a status be provided on whether or not the current locations will open and when? The two locations are on WT Harris Blvd. and Sunset Road.
    Thank you.

    Reply

64. Ur employees mangers have not been paying ur guyses workers I’m on disability an have wanted to try to work at the popeyes in Racine Wisconsin on Washington Ave an they have not been paying their employees an I’m now coxncered because I have quite they will not pay be an id like to talk to someone bout that cause I have multiple personalities disorder an 2 other disorders an I put in 42 hours in 4 days an I’m now concerned that they wont pay me like they haven’t paid other employees that I will to not get paid an that’s a big issue seeing as I have my own fiamly I take care of so if u could contact me at 262 359 xxxx that be fine but I will have to file a despite WIth u guys or a lawsuit if u guys do not pay e or an administrative claim against u guys for not paying ur empolyesesb

    Reply

65. Yesterday at your Brandon Florida location I left in disgust after waiting 20 minutes in the drive-through lines and then going inside and getting no service.
    Back in the 1980s two Bucs players owned this franchise and it was great. Now, service is non-existent

    Reply

66. Ok first I waited in the drive thru for an hour then they were kinda rude our food was cold the rice was hard an dry I was not satisfied with this at all

    Reply

67. this store is a joke some needs to clean house but there are some good employees put it’s worse and worse when I come here to pick up and the Mgr he yells at the employees and they have gone thur so many new hires. Something needs to be done there’s time when the store is not open

    Reply

68. My family and I were going through the drive through on 8/19 and pulled into the line at 7:01 pm. The location on 2710 Dan ave, Lincoln Ne, had a advertised a surf and turf meal that came with a sandwhich and 4 shrimp. When we get to the window and ordered the meal they said they couldn’t do that meal because the button wasn’t working. A manager came out to my vehicle and explained that we needed to order the same meal but with tenders (this was the same price) because the button didn’t work. After talking for a short time Zach said that he would go back and tell them to make a sandwhich and we were good to go. After spending 30 min in the drive through when we finally pulled up to the window the two girls at the window read back out order and said “what sandwhich”when reading back the order. I jokeling said “after 30 min in line and our order aparently not going to be right, you guys should throw in a coupon for our next visit.” One of the girls responses was “I guess you shouldn’t have come to popeyes tonight”. Being offended by that response, my family and I left and called into the store to talk to a manager. When the manager answered (apparently her name was Chasie or something like that, they both attempted to avoid telling me directly) she proceeded to tell me that I was wrong for trying to approach her 14 year old employees like that. When I asked why the fact that they were 14 kept getting brought up and asked for her name and the district managers contact info, she hung up on me. I then called back and asked her why she hung up on me when I asked that and she then told me if I had kids I wouldn’t have approached them like that. I told her I had my two daughters in my car with my wife and I, she then hung up on me again. So when I called back asking for the district manager’s contact info Zach answered the phone and it started off rather poilte, but as soon as I asked for her name and the contact info he then started to tell me how I was harassing them and that I needed to stop yelling. I was never yelling and was always trying to keep my cool in the situation where I was clearly being disrespected by multiple ppl at this location. This is a terrible experience and the attitudes of the employees there was egregious. This location should be ashamed of how they conducted themselves. They tried to jump on some self rightous cause because the employees that were at the window were young. I completely understand trying to enter the workforce at a young age and that isn’t relevant here, and trying to turn it around like I was inappropriate to some minor girls is wildly out of line. They attempted to manipulate the situation by bringing up the girls age to scare me away from complaining about the manner to which I was being treated in this situation. The Popeyes cooperation should be ashamed of how they treat ppl at this location

    Reply

69. The new owners that took over Popeyes in battle Creek, Michigan is watering down or making there own gravy that is very bland with no flavor.
    They are over pricing the chicken and not honoring any of your specials..
    There are no inside pricing boards smh.. help.. Kalamazoo store is the same.
    I have loved 😍 your food for years but if they don’t correct it.. I won’t buy anything from the store no more

    Reply

70. I am an Elementary Teacher in the Spring ISD outside of Houston, Texas. I have faithfully purchased the two piece Special on Tuesday for me and some of my co-workers/Teachers from the commencement. The workers would expect me at times and they always treated me with kindness and respect as a customer and a Teacher. Nevertheless, I was transferred to another school and a new Popeye’s was built less than 5 min away from my new school @ 1001 FM 1960 Store#13366. I thought perfect, so I continued the tradition of purchasing the Tuesday Special for me and others on my job. Last week school started back and the first Tuesday I went and purchased so chicken as usual. This time however I didn’t get what I ordered. One piece of Chicken was missing which cause a domino effect somebody would not get a piece. At the time I didn’t think much of it because Popeye’s would make right when I go back next Tuesday. When I returned and told them what happen they pushed back on fixing the problem so I asked for the manager, turned out she was the one who fixed the order I remember her. She said it was nothing she could do. The lady Ms. Ana Garza look at me and laugh and flat out said “It is nothing I can do about it” and asked the next person in line for their order I felt humiliated. At first, I was shocked and then I got angry, because the other employees at Popeyes knew I was a regular and would not come to my defense. I thought is that how Popeye’s perceive teachers now days, a constructor of lies for one measly piece of Chicken. I concluded, if so it is a sad day for the profession and for our students because how can our students ever look up to us when we are treated like a riff raff by Popeye’s. I don’t think I will ever return to a Popeyes again.

    Sincerely
    Reginald Simpson
    713-876-xxxx

    Reply

71. I went to Popeyes S Arlington location in Akron Ohio. I ordered a 3 piece Spicy Tender combo before work only to get to work start eating and realize the chicken was half cooked and raw though to eat as well. I’m now feeling sick. I’m trying to call the location where I got food but can’t get through to the number

    Reply

72. I’m so done with Popeyes in Albany Georgia! I have ordered and pre-paid 3 to 4 times for food drove all the way from my home a town Away Tried to go in to pick up my order doors are locked not allowing customers inside forcing me in drive-through with 20 to 25 minute wait. Just to finally make it up to the order board and find out that they’re out of chicken and it it’s gonna be a 30 to 40 minute wait, on another occasion they gave me my food in a plastic bag no other containers said that they were out of containers. And a few more occasions that they have been out of sides that I’ve ordered the store is in really bad shape as well as the parking lot they’re always complaining of all of the problems because they have no help if it keeps going the way it’s going I see them closing down the store in the near future fed up loyal customer

    Reply

73. Worst meal I ever ordered for my office today. to start had no spicy chicken. everything including biscuits tasted 3-days old. Location was 3317 Bardstown road, Louisville, Ky. 40218, store #5671. My order number was #22

    Reply

74. The store located at 10132 San Jose Blvd. Jacksonville, FL 32257 needs new management. The lobby was closed, the employees were not taking order at the drive thru but at the window. I waited 30 mins for a mobile order. Then when I finally got to the window there were not fries no mild drumsticks and chicken was fried in the oil with the shrimp. I am highly allergic to shellfish. Just horrible

    Reply

75. I placed an order at the Popeyes on 211, New York, 10940. The menu item was listed at $7.49. When I got to the cashier I was charged $1 more. I was told “we’re in the midst of changing the prices”. On the website the item is $7.49. This is not the first time the cashier in the drive-thru has charged more than the menu or the coupon price. Please investigate this matter.

    Reply

76. Just viewed my charge statement and noticed a charge that I didn’t make. Wanted to verify. Amount date was on 7/07/22, for the amount of $17.69 at the Mililani location. Thank you!

    Reply

77. Hello and Good day,
    I think there is some very serious issues going on at Popeye’s at 108 S. Kings Ave Brandon, FL 33511.
    First I placed an order on line, went to pick it up and my first issue is there were 3 guest in front of me after waiting for my turn 2 of the guest in front of me got really aggravated and left the store. I will have to say we were waiting about 7 or 8 minutes for an employee to take the order of the 2 guest in front of me. I would have left as well but I already paid for my order on line.
    I counted 8 employees behind the counter and the drive thru was moving pretty well, but the customers inside were not being waited on. The ( I assume) manager keep saying she apologizes they are short handed employees and please be patient, Not said once, twice or three times she repeated this 4 times just while I was there waiting on food. I had no choice to be patient and all of a sudden from behind the food counter (the I assume manager) I do not know because no one had name tags on, hollered and said ma’am what is it you are waiting on? I replied are you talking to me she said Yes I’m talking to you, I said I am here to pick up an on line order, she ask my name and said they do not have an on line order for me, I said I have email confirmation right here and it is paid for. she said let me look she does not see it in the computer. So approximately another 5 to 7 minutes went by and the (manager) said to another employee did you every check on this ladies on line order and she stated I’m busy no, so the manager looked and she said it states hold or pending I do not remember which one she said, but she said she is getting it together. About another 7 to 10 minutes went by, I am observing the employees, 8 employees mind you, One I could almost put money on it she was high as a kite. She was working the register and putting orders together, to which I noticed no gloves on after handling money and putting orders together, then I am looking at employees and only one employee had a hair net on is the (manager). The employee working the register and putting orders together which I think was high as a kite waits on a elder gentleman, apparently hard of hearing because he spoke loud and the employee reacted ok, ok, ok I hear you, he ask for a snack meal not a dinner meal and she said what you mean, yes what you mean, now this is a elderly gentleman and did not understand her saying what you mean, the elderly gentleman said he does not want a full meal just 2 pieces of chicken and a small drink, the elderly gentleman had his card out to pay, the employee just left him standing, as she passes me she rolls her eyes and says I cannot take him. As she goes back behind the food counter, I suppose she filled his order, she comes back tosses his order to him, the gentleman standing there with his card to pay, he pays her, no Thank you, anything else I can get you, have a nice day or nothing, then gentleman goes to walk off and I supposed he realized he forgot his cup for his drink so he told her he forgot his cup and she stated you did not pay for a drink, but she ends up giving him a cup anyway. The gentleman walks over to the soda machine and the gentleman very slowly proceeds to, he laughed out loud and said oh my goodness look at this, I turned around it see what he was looking at and the drink dispenser was over flowing with water, the drain at the bottom of the machine was full of drink and water, I told the girl that keep taking orders and walking back and fourth to fill orders and she stated “Oh well I am only 1 person”. So I politely took a bundle of napkins and started soaking the liquid up and pushing it over in the trash hole on top of the counter to keep it from going on the floor and someone slipping on it and hurting themselves.
    I also notice the sweet tea bucket sitting there and not in the dispenser that says empty, I guess the employees did not have enough time to place the Tea in the dispenser. The inside of the store was pretty messy and behind the counter was DIRTY when I say DIRTY, I mean DIRTY, the floor was awful and I know good and well it was not from just that day, the stainless steal looks as if it had not been cleaned in dayssssss. counters dirty, cups laying behind the register on the counter. I could go on and on.
    I love Popeyes Chicken but I will have to say I will not be back at least for a long time to see if any of the employees get straightened up, the place gets cleaned, and the bathrooms I would not let my dog go to the bathroom in there, Pitiful.
    One more thing to add is the employees need to step up there game on uniform policy (if there is one). They all looked pretty bad like they drug there uniform out of the dirty clothes.
    I completely understand any company being short handed now a days especially but you do not take it out on the customers. I have to say very very bad customer service. Dirty store and no one in there cared about anything.
    If you would like to discuss it with me, please fill free
    pamashxxxxx @yahoo.com
    I really pray this gets taken care of immediately!!

    Reply

78. i would like to file a formal complaint against the management at popeyes in omaha at 6102 ames ave who do i talk to about that, my number is 402-249-xxxx

    Reply

79. I received a very awful disgraceful service location Ellisville, MO.The person over there 3 they won’t give me my credit card back asking for #2 signature meal 3 pieces meal he give me and a bag paper bag 3 pieces of chicken no Cajun rice no drink a Told him I want you cancelled my purchasing he start to yelling me mocking me from the window he was a black African guy and the 2 ladies laughing about me..I wait, pretty much 28 minutes in line plus 7 outside the window..hour is 7:45pm 8-14-22 please check the kind of service those rude disgraceful people conduct your business is very unpleasant to received this kind of service .they hold my credit card for 4 minutes laughing about me.I won’t to come ever to Popeyes ever

    Reply

80. Chicken was undercooked. Also I ordered mashed potatoes and gravy that I paid for and did not recieve. This was the Popeyes in Michigan City, Indiana. Called them about this and was told there was nothing they could do. So we lost our dinner and you took money from us as well as not fill the order properly. This was a drive through order on 8/14/22 at 5:35pm. Order #54, 1 12 piece box meal (3 legs, 3 thighs, 3 wings, 3 breasts..all classic as well as 1 lg mashed potatoes and gravy..not recieved..6 biscuits, 1 lg Mac and Cheese and 1 reg cole slaw We will never order anything from Popeyes again nor will I recommend this restaurant. Food is costly! But that does not mean you take advantage of your customers. This company should at least compensate us for your errors. Also the manager at this location is also at fault for not checking all orders that go out.

    Reply

81. your store no. 10601, at 2940 I-45 North, Conroe, Texas, gets worse every time we use that store. Today 13 August 2022. This is the fourth time we’ve ordered the 2 can dine for $11.99 and they screwed it up. Never have the Strawberry Cheesecake Pies and when they have had them you don’t get what you asked for. The chicken is either all legs and thighs or the sides that the photos and menu show as large are the smallest cups that that Popeyes have. They’ve mested up the sides every time we order. Today we ordered 2 ea, 2 can dine with mash potatoes and gravey and cold slaw for one and redbeans and rise and cajon fries for the other. The only mash potatoes and gravey was not there but a second red beams and rice was. one box of chicken had 1 wing, 2 thighs, 1 breast and 1 leg. the other box had 2 wings, 2 thighs and 1 fake breast. (fake breast, all crunch and no chicken inside.) something needs to change or we will not return.

    Reply

82. Hello I’m currently a Popeyes employee and located in the Katy area where I love my job.Right now I’m having currently car problems and don’t have the funds to fix my transportation to get to work. I’ve contacted my managers with a photo showing my car problems and I understand that I need to be there but I’m not able to. I don’t qsnt to lose my job due to this. Is there a way I can hold my job until I get the funds to fix my transportation? Contact Shaquitia Newsom 346-743-xxxx

    Reply

83. Need respectable workers in that office and that location there they talk to customers they don’t give you your food and I’m tired of going up there with the same thing on

    Reply

84. Want to send a garnishment of an employee at the 3948 Melrose Ave, N W
    Roanoke VA 24017. Please give me an address & personnel to send it.

    Reply

85. Iwent to the popeyes
    in Savannah ga store #2366 ordered 2#3s a coke and sprite.When i got to the window i was given my order he handed me the drinks neither had ice in them I told him i needed ice in both cups.His reply lady do you see all the cars behind you once again he replied do you see all the cars behind you this went on for about 5 minutes back and forth finally said i dont give a dam i need some ice.he gave me 2 small cups of ice.When i got home i had spicey chicken no rolls nothing to eat with there were too cokes filled to the top

    Reply

86. A hour a whole hour of waiting ! I got to this location at 634 pm to get through thr drive-thru to get my kids dinner after a long day I had a 710 pm appointment 5 mins down st. There www legit only 4 cars in the line. First it took me a half hour to get through the line to only have to sit at the order screen for 10 mins before I said helllllllo . Theb told It would be a min while ended up another 10 mins ! They got my order and I pulled up where twice cars were in front of me still waiting for their food when they were not even in sight for at least 10 mins mind u ! Then I pull up where there is one girl on the headset taking orders and running back and forth to do.the food to while I could count 4 employees othet than her standing around on their phones not doing anything but texting or whatever and not helping her! I waited another 15 mins to finalky get my food after i paid ! I paid 52$ for food that is now overcooked and cold ! Missed an appointment bc I had to get the kids dinner and didn’t want reg fast food! This was the worst drive through experience in my 42 years of life. I got apologized to but that wasn’t the only one girls fault bc she legit was the only one actually trying to work ! 4 of your employees on their phones when they have customers driving off mad behind and in front of me I only stayed bc I didn’t want to go home with no food and it was the only place close to my house SMH. I see online reviews all say the same they waited 30 plus mins to get gross food ! Time to.fix this location

    Reply

87. We just ate the worst Popeyes chicken sandwiches. They were skinny, dry and too tough to chew.

    Reply

88. I stopped by your Richton Park Illinois location. First of all It is virtually impossible to get a full size four-door pick up through the drive-through without having to jump the curb or rubbing your rims on the Curb The drive Throughs seem to be designed for vehicles that can make square corners. In order to attempt this you must try to round The curve so you need to be out away from the intercom 4 feet at least a very poor design unless only people that eat there or drive small cars. Which might be why no one ever took my order because I was so far away. I waited for five minutes and then decided to drive around to the window and the girl at the window said you need to leave your order at the intercom I told her that I Waited five minutes at the intercom but she insisted that I leave my order at the intercom basically drive around and get back in the back of the line at which point I said I guess I won’t be ordering then.

    Reply

89. I spent $45 to get three meals and two apple pies two of the meals was four pieces of chicken and a side and a biscuit and a drink and the other meal was a sandwich aside and a drink I requested spicy chicken breast thigh wing and leg for the pieces of each meal and large of everything the drinks they gave me were mediums besides they gave me were Smalls I assume cuz they were very very small and the chicken the pieces of chicken one box had three legs and a thigh and the other box had a leg in a thigh I am so so disappointed in that store it’s the one on Southern and Coors in Albuquerque New Mexico I really need your help because I do want either a refund or Replacements of my meals if you would please help me out and I did not even get my apple pies I ordered four but there’s only two on the receipt and they didn’t give me anything so if you could please please help me I would greatly appreciate it please give me a call back at 575-556-xxxx and I will be waiting for your call please leave me a message if I don’t answer and I will call right back dumb enough if I don’t hear from you I’ll call back tomorrow thank you and God bless

    Reply

90. HOW TO VERIFY EMPLOYMENT

    Reply

91. Absolutely rudest manager and staff I have ever dealt with I will never eat at Popeyes again I’ve never heard of

    Reply

92. I visited your Durham (Westgate St) location. I received burnt old chicken that was soggy. I returned the chicken ( I was served at the drive-thru window and had to park and go back inside. The manager (I assume) did not return my greeting and as I was showing her what the problem she was completely silent. She never ordered an apology, and she took the food (that left the store) and sat it in the prep area. She dis not apologize for the inconvenience and O had to wait an additional 7 minutes for fresh chicken. The ABSOLUTE worse customer service I’ve ever received. I will not ever visit that location again. Not only are they unprofessional, so many health codes were broken during my visit.

    Reply

93. Hello my name is Rocky P Velez and I’m trying to reach human resources about check stubs from my past history 2018-2022 My place of employment was @ 11360 e nw hwy Dallas TX I’m not sure about the zip but the address is correct! I would really appreciate it if someone could email me, return the msg. I’d really appreciate it again, my # is 214229xxxx if you need to get ahold of me, thank you! Rocky P Velez

    Reply

94. How do we get back money that is owes to us?

    Reply

95. I’ve had some issues being able to send feedback directly to this location so I can only hope the higher ups will see this review. Popeyes on green st in Henderson Ky has gone way down hill. I do know they have had a change in management at this location and maybe thats the issue along with skill vs will and I would like to think they wouldn’t put anyone in this general management position if they didn’t have the skill so clearly its will.
    The previous G.M was very hands on so maybe she wasn’t doing what she was suppose to in other areas but everytime I was in this location I have seen her doing everything from taking orders to doing dishes to dropping chicken, this new fellow everytime I’ve been in this location lately hes either walking around doing nothing, on the phone, or no where to be found and in a business like this there is always something to be done or doing. Someone should also inform him on the rules and regulations and procedures when dealing with chicken you definitely CANT re-use batter from the day before that has to be made fresh everyday. There’s a few other things but definitely school this individual before he makes someone sick.

    Reply

96. I went into my local Popeyes Chicken. I asked for a 12 piece all dark meal. I was told that they cannot do all dark that it had to be mixed white and dark. I told them that they have done that for me before but they did not care what happened before. That location which is in Longmont Colorado lost a $50 order because they would not give me dark meat chicken.

    Reply

97. I received some coupons in the mailed went to buy the 2piece signature and side coupon said $4.49 and when I went to pay the cashier said it was more she said the total was $5.85 I told her thats was wrong they would not take the coupon that your company sent out I was very disappointed that they would not honor your coupon she’s said it’s was a mis s print

    Reply

98. I received some coupons in the mailed went to buy the 2piece signature and side coupon said $4.49 and when I went to pay the cashier said it was more she said the total was $5.85 I told her thats was wrong they would not take the coupon that your company sent out I was very disappointed that they would not honor your coupon she’s said it’s was a mis s print

    Reply

99. Why is Popeyes charging a Food tax?

    Reply

100. hello my name is Michelle Hunt of Hazlehurst Georgia I went to our Popeyes two weeks ago today to get a chicken sandwich. I went through the drivethru and ask for the chicken sandwich combo and was told they were out of the filets so I then ask for the chicken tender meal only to be told they were out at that point I politly said ok thank you and went to leave . when I went around the front of the building a car almost hit me but I braked in time . I follwed that car to the exit .This car suddenly started coming backwards to me I tryed to honk my horn but it was to late the car backed straight into me. when the law came they were not allowed to see the camera .the car that hit me happened to belong to an employ of popeyes I am out a car and am being told that it is to hard to say who was at fault so I most likely not getting compinsated. I will not eat at that popeyes ever again I just thought you should know that the popeyes in hazlehurst georgia is given your company a bad reputation thank you and have a good day’

     Reply

101. Never gets the order right when you mild you get spicy or they don’t have enough chicken cooked always have to wait 15 to 20 minutes

     Reply

102. I am in Detroit visiting From CaliforniaI went to a Popeyes on 29177 Telegraph in SOuthfield on Sunday July 31 between 8:30 and 9 pm I have never in my life experienced service this
     bad! We went through the drive through I ask the young lady for sauces Which she didn’t want to give to me then threw them to me and slammed her window When we

     reached our destination our food was in a ripped up box , there was no tops on the sides so our food was all in the box I spent $42 on our meal and between the service and the food it was a nightmare if you can’t get better employees you need to shut that Popeyes down it was that bad

     Reply

103. Purchased family meal
     Sides Cajun fries and dirty rice on 7/21 approximately 5:00 pm CT. Line behind me so I didn’t check my order. Dirty rice was missing. Made several attempts to call no answer. Went by there today doors locked. Long line didn’t wait. Order number 91 paid with CC.

     Reply

104. I waited 20 minutes in line and only one car I’m front of me to order. Then when I finally get to order and get to the window they tell me I have to pull over because they are cooking them. I have now been here a total of 35 minutes and have not got my order yet and it’s only a 3 pc tender combo. Guess I’ll go to KFC from now on

     Reply

105. Today at 5:45 p.m. July 28th 2022 I placed an order at location store number 11475 Houston TX 77068
     After my order was completed I checked my order and I was missing some items so I was explaining to the young lady who was waiting on me her name is Eva. As I check my old hours I was explaining to the young lady what items were missing from my bag this young lady became irate and start slamming my food down on the table on the counter and I told her hey don’t be slamming my damn food down I’m trying to explain to you what you’re missing at that point this young lady called me a in front of the customers that were in the store and her manager and continued calling me a because I was trying to tell her what she was missing. When I asked for the manager to come forward I was explaining to the manager the young lady then called me a old and asked me what did I want to do saying I will kick you. The manager then attempted to push her to the back but she stood there still caught cussing me out until another man from the back came and pulled her to the back the order was wrong I was only trying to talk to this young lady calmly. I wish and hope sincerely that you all fire her. she has no business waiting on people in your restaurant I’ve been a customer for you all since I was 15 years old.I am from New Orleans I’m a 63 year old disabled veteran and I don’t appreciate a young lady cussing me out and talking to me that manner especially in front of other customers I wish you all take appropriate action and release her from your employment immediately.I hope I never go in there again and see this young lady in there or you will never get business from me.thank you

     Reply

106. Joplin MO store still not open inside. Everywhere else in town is. People wait in cars with long lines and times. Sometimes they will say when you get to window; we are out of this or can’t wait on you, we have no change and It’s not big money for them to break People would like to eat inside and get other things managed better. Please help us people are working in our town. Keep my name anonymous.

     Reply

107. We have tried to be patient with this location on hwy 46 in spring branch tx . We have recieved the absolutely worst service inregards to being out of, waiting for, no help, 8 puece with 1 breast, 2 legs abd 5 wings . Sides that are cold or not close to full. Ive sworn this off several times . I understand the current employment sitauation and all the other constraints involved , but other fast food places around them seem to be functioning at a acceptable level. Can leadership / owner give a damn . Its a shame that no one seems to care . Thanks for listening and hopefully corporate can make a change.

     Reply

108. takeia olgetree my experience with her how she came in wanting me to take over the store then started hiring all the new people an let the whole day shift go an tashara isn’t rehirable but she’s there running shifts an she’s not safe served . the managers are nasty to the employees an nothing is ever done about it an this company sucks and she has hired other managers an gave them
     my spot an i’ve been there so long an put that julio casiano fired me the day my uncle passed away an told a prior general manager i was lying that i was lying about my uncle passing away an tell about wensday i’m was off only covering for another employee kennis that had an emergency an i couldn’t cover his shift because i had one an takeia fired me i never been written up for anything, and u just fire someone like it’s nothing I need my job that has mouths to feed . And your Regional manager james isn’t a good asset to your company or Julio casiano they don’t care about the small people. because the people in these positions don’t care about every day life an their employees situations until their jobs are on the line well
     there on the line now . i have contacted my lawyer for lost wages an being wrongfully terminated. Their going back hiring people that are terminated all ur companies in Tampa Fl have money an safe issues cause the General managers are the ones taking the money . The stores are disgusting and needs to shut down. This company been stealing hours from employees so they can’t go into overtime. Employees haven’t been receiving their pay checks . You have a few employees that will like to speak to You about them loosing their jobs by the hands of the the wrong managers.
     Careless managers not caring about anyone but them selves S

     Reply

109. Good afternoon, I was in the Popeyes located in Baltimore Md at 2000 n Howard st. This was my first time there. The employees were not clean,they put the food on a dirty counter that was falling out of the serving tray, I did not placed my. I left.

     Reply

110. You be in line for 30 to 45 minutes waiting on chicken. Never have money to give you back. Need correct change.

     Reply

111. 1 8-piece chicken dinner and 1 shrimp dinner with a really bad side of mac and cheese and 4 nasty biscuits is not worth 40 dollars. Today you have lost 2 regular customers.

     Reply

112. I just went to the Popeyes Chicken on Market Street in Bloomington , IL . The lady in the drive thru was wearing a cami. Not a shirt not a uniform but an undershirt. She took my card. Another lady opened the window and gave me a total. I said uhh she has my card. She then shut the window brought my card back without a receipt. The original lady came back handed me my soda and a wadded up bag. I have never been treated so rudely in my life. I tried calling to speak to a manager no one answered the phone. I will NEVER return.

     Reply

113. June 30, 2022, 7:22 P.M. at Popeye’s on 5351 I-55 North Frontage Rd, Jackson, Mississippi, I purchased a three piece dinner with fries and coleslaw, but instead was issued a 2 piece dinner with fries that was much less than I paid for my three piece dinner. Several times I tried to contact the location at 5351 I-55 North Frontage Road, Jackson, Mississippi location due to no success was obtained. I would like my issue resolved by refunding my money due to the wrong order, the chicken was dry and hard, and stale fries.

     Reply

114. We went to the Popeyes in Leesville louisiana. Sat at the menu to order for 7 minutes. Nothing! Said hello 3 times still nothing. Finally the come on with a rude, blunt and very short questions. Then we pull around same attitude no smile just rude. Then we were asked to pull up and was brought the wrong order,then just walked off. He’s comes back and my husband asked him if our 16 PC with 3 sides were in bag because twice before our sides were wrong but no biggie accidents happen. But their rudeness is totally uncalled for. We love Popeyes but we will think again before we go again. 25 minutes we have

     Reply

115. I went to Popeyes drive-thru in Manitowoc and the customer service lady copy down my credit card number and try to use my credit card and fraud fraud prevention had noticed it and contacted me

     Reply

116. The Popeyes located at 1999 Opelika Rd, Auburn AL 36830 has some major issues that corporate office should really be aware of.
     *Drugs being sold in the parking lot in the evenings. *Prostitutes soliciting customer in parking lot in the evening. *Doors locked both day & night. *no lights on inside or outside at night (including drive thru).
     This is dangerous for legitimate customers who just wanted some chicken, not drugs or prostitutes. Customers go elsewhere because of this. Please correct this issue so we can go for our favorite chicken again.

     Reply

117. On yesterday evening. I went to store number 13303 in Anderson South Carolina. My ticket number is 652 or 60154 I went through the drive-thru at about 8:06 p.m. they had me to drive pull up told me to park after they had taken my debit card and it was still 38 minutes before they even got my food to me and that’s only because I still had to get out the car and come in and they had not had my food even ready during the course of that time I watch at least 30 cars go through the drive-thru and other people going back in trying to get their food. While I was there getting my food I witnessed one of the employees throw a bag with food to the drive-thru window however the customer did not see it but the gentleman and myself that was standing in there we saw it. Very very sloppy needless to say I was very upset because my food was $17.73. when I went into that store all I could hear is people pointing fingers at each other about why my food wasn’t ready the only thing I ordered was a three piece leg dinner with a drink and also two sides and a strawberry pie. It should not have taken that long for them to get my food to me it was truly truly ridiculous I have never had an experience with Popeyes and no other location like that. The rice was horrible was not good however the rest of the food was. Each time the young man came out to deliver someone food who had been waiting for quite some time he would tell me all yours up you coming next and then he tells me they had to put more chicken and the last time and that it was ready it was still 10 minutes and I finally got out of the car and came inside and just ask them just give me some chicken please I’m not waiting anymore. I couldn’t ask for my money back because I paid with my debit card. I was very much dissatisfied so I decided to reach out to you all because there was nothing on the ticket that would tell me who I could file a complaint with. I truly hope that this does not continue to happen because waiting after they take your money for 38 minutes is ridiculous it should not happen. Thank you for your time I did not want to put a review online for Popeyes I’d rather find my complaint with Popeyes corporate offices because this is only one Popeyes establishment the store number is 13303. The person that took my order name is Karrington. Once again come to think of it when I came in they thought I was already gone they had no clue that I was still sitting out there waiting on my food. I guess you can tell I’m highly disappointed. Thanks for your time and your consideration.

     Reply

118. Went to 7181 W Craig Road, Las Vegas NV. Went into the store at 5:25pm, 7/7 was advised the mild chicken would be up in 8 mins. At 5:50pm the cashier advised they were just dropping the chicken and it would be another 15 mins. I asked for a refund which I received. On 6/3 went to the same store mgmts was rude a lady asked as I did about the time on the chicken and was told 10 minutes, lady was going to be late for work asked for her refund. Words were exchanged, the lady asked for mgmts name no one gave it and she was standing there laughing. This is bad business when a manager actual laughs in your face while you the customer is trying to file a complaint. This location chicken is very seldom ready and long wait times. I find mgmt. not to be responsive at anytime.

     Reply

119. I just ate at one of your drive thru . 3 piece chicken with it been ok for the chicken i ordered a side of coleslaw i had to toss it because it was ruined. It was like sticky . andslimy bad very bad n pie was burned they need to do better it was on midway and 25th st int pierce fl.

     Reply

120. We have a newer Popeye’s here in Pensacola, 2850 West 9 Mile Rd
     Pensacola, Fl 32534
     I went to the drive-thru on July 2, 2022. I had a coupon and knew what I was going to order when I went. I am a damn idiot for sitting in the line to get chicken for an hour and 15 minutes. This store should be shut down if they can’t do better service than that.

     Reply

121. I work in POPEYES REST Mckinney 121, Stacy Road, i Didn’t receive my Direct Deposit, have suppose to be A Second payment for me. i moore than one week ago, i have the payment Glossy check, but never i received a deposit on my account, i need my payment please help!

     Reply

122. this is complaint! I went Popeyes through the drive -thru window i ordered 11 pieces family meal they handy my bag of food gravy for mashed potatoes fell into bag, they didn’t fill container up mashed potatoes, also got beans and rice they didn’t fill up contains flipped over in the bag, they flipped box chicken upside down some fill out box floor of car. plus chicken 11 pieces but only thighs and breast meat, there was no wings or drumstick. I asked dark meat. she only mixed i said okay only thing I got breast and thighs. and I paid $27.55 I would like my money back and free family meal food feed 6people, now I can’t feed 6 people half chicken went on car of floor because packed upside down. now I have make extra food at home. bad experience.

     Reply

123. phone number on recepit is incorrect. got cole slaw today 06/30/22 at store # 12102 order # 29 , was disgusting, could not eat it, threw it away. tried to call, however phone # on recepit apparently is incorrect.

     Reply

124. I pass by and look at your store in Altoona Pennsylvania everyday. That store is a mess. There are weeds 4 ft tall around the front of the building. It actually makes it look like the building is abandoned . It is on the busiest business section in the city of Altoona and I think somebody should take a look at it and have the manager or the owner clean it up. All the major chain stores that are around it are immaculate. The sheet store across the street is always kept 100% looking perfect. Thank you.

     Reply

125. Detroit Michigan I bought a 24-piece meal they gave me chicken but didn’t give me my biscuits and I ordered three strawberry cheesecake and they were not in the bag and they gave me some spoiled coleslaw I have my receipt they try to keep it and I was in the Drive-Thru had to get out the car and go inside and see what took them so long and my order was still wrong

     Reply

126. Is this standard procedure? The store located on Telegraph and 12 Mile in Southfield ALWAYS demands “cash” and exact change through the drive thru! I never carry cash so I always have to leave without food! They do mention that if you come inside you can use your credit card. A bit fishy if you ask me! I would love to hear from you regarding this. Thank you –

     Reply

127. Hello my name is Juanita Woods today is June 24 2022. I was a customers at ur dallas store #10659 I arrived about 9:50 pm to order the young lady in the drive thru took my order about 10 pm. I got to the window paid for my order and a couple of minutes she came and ask me to park. I waited for about twenty minutes and 7 cars later with their order given to them out of the window and two order were taken to cars park out were I was. I went to the door to see where my order was and another young lady just told me she was going to give me my money back it was chicken still up there in the tray and they still had two customers in lone in the drive thru. I should have been served when she gave the first customer the order. They continue to serving all the customers in the drive thru still while she was standing there wanting to refund my monies. I left ur store with a refund but I was poorly treated by ur employees.

     Reply

128. Popeyes on 71st riverside Tulsa, OK 74136. Didn’t have any chicken 40 minutes before close. The restaurant only had chicken tenders, and chicken sandwiches to offer, very unprofessional. Six vehicles including myself left without food.

     Reply

129. PLEASE return the Cajun rice back to your menu — my family and friends miss it

     Reply

130. Yes I just went through the drive-through at the popeye’s office lowetta and kirkendall and the science says that they have the $5 or $6 taco Box on the sign according to the lady at the drive-through they don’t have it anymore you’re sor yellow showing false advertising you might want to get that taken care of

     Reply

131. I have never been to Popeyes where they asked for a tip this was my first

     Reply

132. I have always loved popeyes chicken but I have been to our restaurants lately and the taste has changed. Not a good change. Now I think your company is the same as all other chicken restaurants. You no longer stand out from the rest of them . Please change it back!

     Reply

133. On June 13, 2022 at approximately 5:20 pm I patronize a Popeyes Chicken restaurant located on Highway 19 Baker La. The customer service was horrible. The meal I ordered I didn’t receive. The staff even requested that they keep my change due to they couldn’t make change. It was completely horrible. Please do better.

     Reply

134. We were watching Fox and Friends and they mentioned about the 59 cents price of Popeye’s Chicken as it celebrates it’s 50th Anniversary. So we drove to 90th Street to get the 59 cents price and was dismayed to learn that we can only get this price on the app! Not only did we not drive and wasted gas but was stuck with a $46.04 tab (store #4906 #10125 on 6/13/22 5:55 pm) when we could have gotten 50% off from Canes because my son works there. Fox should have mentioned the use of Popeye’s app before getting any special pricing.

     Reply

135. To whom it may concern, I ordered 2 piece spicy chicken dark meat with the 2 piece $0.59 deal. I was given 2 piece white meat. I was told they did not have any spicy dark meat. They also refused to give me the extra chicken. I asked for a refund, but the manager refused and kept my receipt. She called the police and called me irate!

     Reply

136. we were at the location 10920 W. Burleigh Street. Wauwatosa, WI , 53222.. Waited more than half an hour in the drive through. I thought they forgot about us so i honked the horn. a lady yelled at me and told me not to do that any more. told me there were only three people working. I dont her well then the lady at the wondow should had gave us the reason for the wait. im inside the restaurant to see how many people are working. they were extremely rude. our food was cold and i paid for a large soda and they gave me a medium. One of the ladys called me out of my name because i honked the horn. i heard it throught the speakers. I always try to get good service but im disapointed each time

     Reply

137. To whom it may concern!!! i’ve always been a Popeyes advocate I love the chicken I love the sides and everywhere I go I choose Popeyes over browns chicken Kentucky fried chicken etc. I am writing you today of my disappointment in my local recently opened Popeyes chicken it is located in Lockport Illinois on 1 159th St. I’m sure you have had multiple complaints before because I can’t see the reviews and I am not the only customer that has complained about this location. I am positive that the Popeyes reputation in our area is greatly damaged at this point I think it would be advantageous to have someone look at this location and hopefully Help it in someway to regain its reputation I would hate to lose a great Chicken establishment like Popeyes over miss management Simply go online and look at the reviews it will tell the whole story I am simply a single customer with concerns I am not here to pass judgment Or claim to be able to manage a restaurant but it’s clear to see they are in trouble I understand the staffing climate But I would hate to see Popeyes close in the near future over mismanagement thank you

     Reply

138. On this date me and a girlfriend we’re enjoying our $49 meal that we paid for in the parking lot in our RV we were attacked by the security guard harassed yelled at treated real badly I’m just letting you all know this because we will no longer go to Popeye’s Chicken it was today’s date and he was on shift 5:00 in the afternoon people like him you’ll have no business at all they’ll be no more Popeyes we go there every week spend $50 that’s over

     Reply

139. Want onion rings back

     Reply

140. i am a former employee i been trying and calling for days with no response. my name is Tyriana a Williams i was employeed at the roxbury location and i need a separation letter stating the last day i worked Thank you

     Reply

141. Hello, this has been a long time coming, but i’m finally here. About 3 weeks ago i had would frequent the Popeyes Chickent location off of University in Davie. I want the company to acknowledge the employee/manager Zolita. Her spirit and her committment to the custoemr to get it right the first time she literally breaths and keep aligned to this statement. For that she should be awared employee of the year accompained by a heafty ‘job well done” commpensation. Again please acknowledge as i mentioned to here that i would send a letter of commendation.
     A atisfied customer

     Reply

142. My name is David Solis I ordered the 10 piece only got 9

     Reply

143. You all have a location on Jefferson Davis in Chester and they refuse to serve me because I was not in a vehicle I work right next door at the Jiffy Lube they refuse to serve me very disappointed especially after my last visit I had hair in my cold chicken

     Reply

144. you have horrible service thank you Service At the Popeyes on 38th and Keystone Indianapolis Indiana they put all chicken back in grease and fried again and serve it to the people Does trifling

     Reply

145. Picked up dinner for my family in the normal Illinois location and our chicken strip were so old and dried up we couldn’t even bite into them. My daughters chicken sandwich was very old and hard and again couldnt bite through it …seems no matter when you frequent this location the food is old or they are always out of menu items.$50 in food and no one could eat. how do I get a refund?

     Reply

146. I have been to the Moncks Corner SC location 4 times in the past 2 months around 7-7:30 in the evening. Nobody was in the drive thru or in the location. All I wanted was an 8 peice for my family to have dinner only for them to tell me that I have to wait 20 minutes when I sat for 10 minutes at the speaker. I dont ever have any issues with the Goose Creek SC location, but Moncks corner needs some new management or something. They are very rude at this particular location as well.

     Reply

147. Popeyes in Selma has the worst management all starting with the manager Brittany. She is very rude and aggressive towards the workers and the owner Jerry doesn’t address any situations dealing with her he all ways turning the problem towards the workers just to save her because of their secret relationship. My wife and I have 6 kids to rasie and she bust her butt there everyday for minimum pay just to still be unappreciated I know this isn’t gonna do much but atleast bring it to his and her attention that this is a public place that everyone is to be treated equal but if the problem doesn’t get handle I will be going above this command rather it’s labor board or someone more higher thanks alot if you do handle it and if not thanks for atleast listening. Because I know our problem is a small dent compared to what you guys deal with everyday

     Reply

148. So disappointed that Popeyes does not have onion rings anymore

     Reply

149. Here it is 3:07 on a sunday and the popeyes on Austin hwy in san antonio tx has their doors locked and an employee shuing me away. Why is this sir. I will now take my business to another restaurant on the hwy. Thank you.

     Reply

150. Just set in line at Popeyes in Denton Texas for 30 minutes and when I got home there was a Breast in my box that was supposed to be dark 2 piece mild and of course it is spicy. This will be my last time going to Popeyes. Really disappointed with this location. Two weeks ago the doors were locked and no sign on the door. The lady just looked at me as if to say oh well. I’m done. And I hate spicy chicken.!!!!

     Reply

151. Good morning my name is Jasona Ellis I’m emailing you because I was recently an employee of you at the South Orange Ave. Location in Newark, NJ. I was recently fired because I raised some issues about the activity coming from that location. I urge you to have someone look in to the store General Manager along with some of his employee under him . If have personally witnessed the General Manager and several other employees take cash from the drive thru register. I also witnessed the General Manager void orders to charge customers a lower price, then pocket the money. I also watch the General Manager and several employees at the end of the night when then store supposed to be closing sale the food with out ringing up the guest to pocket money for personally gain.

     Reply

152. My name is Tevin Adams I worked at popeyes in lufkin for almost 2months an I recently moved away so I had to leave the job now the manager is acting irrational an withholding my last check I’ve traveled back to return every piece of uniform which she Ms. Yolanda said I needed to do to get my last check and I have yet to receive it. Please contact me as soon as possible because I need my money.

     Reply

153. I went to a Popeyes on Wilson Rd in Newberry SC last week, I went inside because the drive thru line was to long when i went in side and stood by the counter for five minutes and a manger told me the inside was closed even though the door was open. also i saw one of the employees eating a piece of chicken or shrimp behind the food line with gloves on. I worked in the food industry for 10 years and I know that that is a food and health deficiency. I will be calling the health department tomorrow morning

     Reply

154. My wife and I went to the Popeye’s in Jasper Georgia. We stood by the counter for about 7 minutes. The manager seen us and didn’t responed. HE and one of the workers were talking about another person that either worked their at one time or was going to hire. The worker said I don’t want him he won’t work. The manager said well if he doesn’t want to work I can fire him. Well you should fire a manager with this kind of attitude because he sure the hell didn’t want to wait on us. This was about 6 pm on the 25 of May. Only served 1 vehicle through the drive thur while we were their. Some one really needs to check out this store. Many bad reviews.

     Reply

155. Horrible service, never coming back

     Reply

156. I’m hungry
     It’s supper time in Memphis
     AND NO DEBT CARDS ALLOWED ON Union ave

     Reply

157. Good evening this letter of complaint regarding an incident at the location Ponchatoula la where I called regarding service of the food received was old dried out and hard the mangAger told me after she verified my purchase to come in and the meal Will be replaced . however Today I was utterly embarrassed from another member of management when I went to retrieve t lack of professionalism lack qq

     Reply

158. I have a valid gift card. I called the number to verify the amount. Twenty dollars. TWICE the couldn’t care less employees could not run the card. Or be bothered to find out how to run the card. With an attitude the card was handed back, saying it doesn’t work. Sorriest customer service. I had to pay cash for what should have been covered by the card. This was twice. So out of around thirty dollars. The address 8640 Youree Drive 318 798 xxxx,

     Reply

159. I don’t understand why a place would be called Popeye’s fried chicken and every single time I go to get chicken I have to wait 15 to 20 minutes for it to cook if you selling chicken the chicken should be ready it’s annoying it’s disgusting and very aggravating I’m speaking about the Popeyes in Bayou Vista Louisiana something needs to be done its very disappointing and aggravating l use to go every week but not any more for this reason si sad Bayou Louisiana

     Reply

160. Asked for a receipt from the Popeyes on Main Street in Jacksonville FL. . they were rude and said receipts don’t print out.
     What business does this ?

     Reply

161. 7430 states problem with food order for what you have to get customer service rude supervisor states not on her shift her store dont care for customers

     Reply

162. As always…the employees of Popeyes are rude, nasty and ignorant. They NEVER GET AN ORDER CORRECT and if something is said-they argue with the customer giving Popeyes money. I will never again do business with Popeyes in Alexandria LA-The doors were closed in alexandria at 5PM on Saturday 5/21/22. I went through drive through to be met with a rude Mom & daughter. They totally messed up the order and then argued about it. Popeyes employees look like they need a lesson on good hygeine.

     Reply

163. I was a long time Popeyes customer! After going into the Popeyes in Bradenton Fl., I will no longer eat from there. It was dirty and unkept. I waited for a $28. order for over 20 minutes. I stood in the restaurant and saw floors that hadn’t been cleaned in a very long time. Papers, scraps of food, dust and dirt. I wondered what condition the food preparation area must be in??
     Your green beans and dirty rice were some of our favorites! No longer offered?
     You lost a good customer!

     Reply

164. xxxx S Byron Butler Pkwy
     Directions
     Perry FL, 32348
     850843xxxx

     Very disappointing location. Wish I could rate 0 stars. Placed an order at this location for an 8 piece family meal. & to start, the young caucasian that took my order was very hard to understand, impatient and very SLANG DRIVEN with A disgusting attitude. When I got to the window I was told to pull up and they would bring my order out to me which after 15 mins. NEVER HAPPENED! AFTER 50 minutes literally waiting For an 8 piece meal. I walk in the the lobby and the customer service representative with a brown pony tail laughs at the frustration on my face because at this point why in the hell is it taking 50 minutes to bag a 8 piece with beans and rice. The manager continues to laugh and says ” that’s crazy” with excuses as to why my meal wasnt ready within a reasonable amount of time. Not even thinking to apologize for the long wait time or inconvenience they have cause someone who is traveling late night that needs to make it home to get rest for an early morning shift. Very inconsiderate staff. when it wasnt even a long line of customers. This is the ghetto type of restaurant that you want to avoid going to because of the unprofessionalism. You could also tell that the customer who was in front of me had a relationship with the rep who was taking her order and was probably receiving one of those friendly/ family discounts (lol) because as I was walking out they mocked my frustration talking about some & I quote “oou uh uh” as if I Didnt have the right to be out of patience with them 50 f’ng minutes later. To include No hair nets were worn no masks or gloves either as far as I could observe.. I decided to feed my children but after this i lost my whole appetite & the worse part is I’m pregnant. As a matter of fact I think I Should Contact THE BBB on this location to the fact that it’s almost as of they completely forgot my order. Every single one of these employees should be drug screened in my opinion. I could have told them how I felt but instead I rather tell the entire world. Signed an Unsatisfied Customer.

     Reply

165. I have sent several complaints about the popeyes located at 6740 Indianapolis Blvd in Hammond the service is horrible and very unsanitary. The complaints that I focused on in my email complaints range from the cashier handling money and food without any gloves or using hand sanitizer between each transaction, to not honoring or being familiar with the coupons that they have on the app. I had a two can dine for $9.99. I asked for all dark and was told thatbi couldn’t do it because the coupon says i have to get get one of each piece. I said the coupon says I get choice of the signature chicken. I’m tired of what seem to be computer generated responses. Not one time have I spoke to the owner or manager at this location. When I reported it to the health department for the way they handle money and good while covid-19 is still spreading, they seemed more concerned about the health of people than your company does. I can go to another location and get great service. Can someone please tell these people to get it together?

     Reply

166. My Debit card was used by an employee at the Popeyes in Greenville to order on Amazon, eBay, and pay 2 phone bills on 5/18/22 -it posted to my account today. I was not given my card back on 5/18. Until I picked it up after work at 5pm.

     Reply

167. So I worked there n asked Devin to get check sent on card n now iam going on three weeks for a couple days of pay ..

     Reply

168. I placed an order at your 502 Main St, Covington, KY 41011 location 2 piece breast & wind mild with fries. After being told no wing I requested a leg, after being told no leg, requested 2 breast. I received 1 breast no fries. Drive 35 miles home and pissed. Called the store 5 times no answer. I want a full refund for my inconvenience. Unbelievable. After telling the employee 3 times my order I didn’t receive a receipt and my order was incorrect.

     Reply

169. I just left your 502 Main St, Covington, KY 41011 location and ordered 2 piece special received 1 piece of chicken and jo side. After repeating this to them and them being out of mild wings. Unbelievable. I want a full refund. I specifically told the lady to give me a breast & leg since they were out of wings. I received 1 piece of chicken at full price. I live 20 miles away. Gas us too expensive to go back tonight. Called 5 times they just let phone ring. Unbelievable

     Reply

170. Store # 7277 no restrooms for customers to use I find this unacceptable I feel like I should report this to the health dept

     Reply

171. I ordered an eight piece with two sides..got the fries but not the mash potatoes..can I please get a gift card or something..this happens way too often..was the Popeyes in conway off oakstreet..tried to call but they’re phone was busy for an hour..nor happy.

     Reply

172. I worked at the Key West location and my the last general manager had told me that my check was up here in the manager that is working now is very disrespectful and disregarded my whole conversation and I just need my checked for the days I worked for I was told it was here and now I’m being told my money is not here

     Reply

173. Location on 76th and Racine in Chicago on May 15, 2022 at approximately 315pm had extremely long wait times in the drive thru. I parked my car, walked in and the staff was just standing around. They didn’t have anything ready and it appeared as though a few had attitudes. There was a really long line and no one seem to care.

     Reply

174. Store not open they pick what time to open just don’t want to service customers

     Reply

175. I have a complaint on the Popeyes off 6819 loyns Ave, Houston, TX 77020 location I purchased a # 3 combo and I was treated very un fair and also was sold spoiled Red bean’s and rice. My contact # is 346-773-5357 for more details Thank You, Ms Walker

     Reply

176. I placed a order online for the farmerville hwy in Ruston at popeyes it took my money but they never got my order but it charged me for it! I would like to get my money back

     Reply

177. This is third time that something left out of my order. Get home, ready to me wrong order.
     Want my order money back.
     Order 64at 4555 Roswell Rd, Atl, GA

     Reply

178. Order food on App, left home to pickup food in drive thru. Get to window and gave my name, manager comes to window and said someone pickup and I was like how. He stated it happens all the time and mention some how ubber and other outside companies pickup order. I explained I ordered through Popeyes App and I was picking up. He would not give me my food stated they are not affiliated with Popeyes App and I will have to contact App for refund after they gave my food to someone else. Unacceptable and ridiculous, this manager definitely needs to be fired with this type of attitude. I seen he be rude in the past before but I always give a person a chance. Need to train your managers on good customer service

     Reply

179. I got food poisoning at the Cherry street location in Toledo Ohio. Half the items in my order was missing as well

     Reply

180. I called the complaint line and never received a call or email about my issue with a manager and service at this location 8120 N. Sam Houston Pkwy W Houston TX 77064

     Reply

181. Went to Popeyes last night at 830 they don’t close till 10, NO GRAVY AGAIN and when you pay for extra gravy at $3.00 they don’t even fill it up. The food was cold and over all a terrible experience. We keep saying let’s try again and every time it is something. I have pictures.

     Reply

182. Complaint about girl in the drive thru and the store being nasty along with their nasty additudes and never having stuff

     Reply

183. I went thru the drive thru at the Carrollton, Texas location (on Hebron Road)on 05/11/2022 at approximately 6:00pm.I ordered the 3 piece mild combo with mashed potatoes and gravy as the side and a large Diet Coke for the drink. I also ordered an Apple pie for dessert. I was not given a receipt. when I got home I noticed that I was not given my mashed potatoes and gravy. I also noticed that my 3 pieces of chicken were very small. I called the restaurant and a girl answered. I explained the situation to her and told her I was too far away to drive back to the restaurant. although she did offer to fix the order if I drove back, I again explained to her that I was too far away to do so. After a few moments of awkward silence I told her thank you and discontinued the call. the girl did not take my name or number. she did not offer to transfer me to anyone else. Feedback on this website- this form allows you to type a letter a second. not user friendly for someone attempting to provide feedback.

     Reply

184. On May 2, I was missing items from my online order, no problem, on May 4, missing items again and the chicken was undercooked,they gave me a $29 refund but this issue really needs to be addressed customers can get sick, thank God my grandson noticed something wasn’t right with the chicken store # 10618, I actually have a picture of the chicken but couldn’t attach it but I did send a copy to customer support, I do enjoy Popeyes but this left a bad impact.

     Reply

185. Today a drive-thru staff member at Popeye’s Restaurant in Gallatin, TN gave the most rude comment I have ever received at a restaurant or any other business. When I inquired about a menu item she stated it was no longer available.

     I simply said “that is too bad”.

     She replied “You can go somewhere else.”

     I did. I have been a loyal Popeye’s customer for a very long time. I do not intend to ever eat at that location again. Completely deplorable.

     Reply

186. Jessica is extremely rude she yelled at me I am a doordash worker told me that the door – was already picked up and and told me to leave the drive-through or she would call the cops on me. I would like to speak to somebody regarding Jessica I asked her name she took off her badge and refused to give me her name

     Reply

187. The store on Thornton road in lithia springs Georgia never opened up on time be 1 on a Sunday open up something needs to be done y’all loosing all kinds of money this all the time poor management is the blame..

     Reply

188. I recently placed an order with the Popeye’s location in Hattiesburg,ms .Not only did my order was wrong and i had to return it .Not one employee wore any gloves.Yet they were aloud to handle people’s food.I also observed a couple of the employee’s displaying a rude attitude.And let me also point out that,i understand how busy it can get as well but,one should take some pride in their job and by all means necessary.And keep the business as neat as time allow.It’s hard enough that we all have had to deal with so much these pass few years that one would thank that there should be some sense of normalcy shown within our community.It would also be beneficial if there where someone looking into the quality of the food being served as well.I appreciate your time and pray that this matter would be address accordingly.

     Reply

189. I wrote a lengthy assessment of Popeye’s product and lack of customer value to your CEO, customer complaint line and attempted to call the store which there was no answer

     Reply

190. This place is not good. Ordered sandwich online and they haven’t gotten it in their system yet according to staff. It’s been 20 minutes! I paid online. Joplin Popeyes is not functioning at all. It’s been this way awhile now. Someone needs to check into their situation! Help!
     Note: I did get a refund, but this location is seriously non-functioning.

     Reply

191. I purchased chicken at the Cleveland store on Carnegie Ave e.79 the Monday Eve. I got very sick( it was a bucket pieces & red beans/rice large order,also,two other family members were sick from eating this chicken on May 2,2022, I also called the store and talked to Keisha and Dierdra, I would like to know what your solution is before I go with further action,thank you.

     Reply

192. CORPORATE, YOU MUST KNOW THIS!!!! Here in Memphis, TN on May 5, 2022 at the Popeyes on Hacks Cross next to Captain D’s, I literally waited 35minutes in line before the lady took my order. When she saw, with all logic, I was getting upset, she proceeded to ask for my order. As I drove towards the window, there was a hand reaching out of the window gesturing for each car to STOP before coming to the window. I ignored that gesture because never in history have I ever had to do that. I approached the window and asked why did I strangely have to stop my car before coming to the window. The guy replied, “We need each car to stop to ‘better’ our timing. See, we are on a timer & we need to better our scores.” This guy is CHEATING!!!! IT IS NOT THE CORRECT TIME they service people!! Their timing is HORRIFIC ON ALL LEVELS!!!!! Review the cameras at any time if you believe this complaint is fictional. Review it especially today. This complaint is the complete truth. I have no reason to waste my time. When I became even more upset because he appeared MUCH more concerned with his timing than my food, my service experience, & how much gas prices cost to literally sit in line that long. I RATE this location a (-F) easy !!!! THIS LOCATION is a HORRIBLE representation of you. I promise you. Again, Refer to your cameras!!!!! That guy & whoever else is supporting his negative behavior must be fired! I politely told him to refer to the service Chic-fil-A has; The proof is obviously there. Look at all the cars lined up & when in that line, we wait patiently & are greeted nicely when we reach the window. They NEVER talk about timing to the customers & cheat doing it.
     Treat customers right & I promise you that we will gravitate to you. I will never return back to that location.

     Reply

193. Issue:
     5/2 Approximately 1:30 CST.
     Enon Springs Smyrna TN
     After waiting in drive thru a good bit, I pulled in to a parking spot and went inside. Door was unlocked and I did not see a sign that said dining room was not open but was told as I approached the counter. I went back out to my car a proceeded to get back in the long line. As I waited yet again after 10 minutes or so go by. I witnessed two employees come from the back and proceeded to take a smoke break. I do understand all employees are due breaks, but as busy as they were find it hard to believe if they cannot keep dining room open , why would a Manger allow two people to go a break at the same time.

     Reply

194. Hi, every time I go to Popeyes chicken in Reading pa 3225 N 5th Street Hwy there is a little Mexican guy when he gives me my order it’s always wrong.
     My girlfriend used to work there and she had a problem with him.

     It’s like he retaliate or wanting to mess with me and my girlfriend.

     Reply

195. The store thats on west Henrietta rd Rochester NY is very very horrible. I came back for a remake and the GM a 20 yo told me i wasn’t getting 1 and said im a liar and some crew also plus i was called liar and im African and American

     Reply

196. An employee named Ashanti was rude thru the speaker and had an attitude while I was trying to pick up an online order where I had opted to pick up inside then the doors to building was locked so had to wait an additional 30 minutes past my pick up the to receive the food. I tried to speak with a manager on site but it seemed as if she couldn’t understand what was going on and I believe there to be bias on the side for the other employee and the manager basically refused to take the referral for attitude the other employee had. I am really displeased with the over all treatment during my trip to the Popeyes located in Oxford Ms

     Reply

197. 2120 Lovejoy Rd, Lovejoy, GA 30228. This location has probably been open less than a year, and already receiving poor Customer Service reviews. It lacks management skills , organization, food prep and customer service skills.

     Reply

198. The new Bonita Springs store is awful, the staff doesn’t speak English and gets orders wrong. My husband with cancer had to drive back because the plain sandwich he ordered had hot may and pickles even though two stickers said otherwise not edible. 2nd time with a problem and they don’t have a working phone.

     Reply

199. The Popeyes Chicken in Turlock CA is the worst place I ever been to your stuck in the line for over 30 minutes before you even get to the speaker to order your food then I finally got to the speaker placed my order drive up to the window and the manager tell my we only have three wings can you park and wait for 15 minutes I was trying to order the dine for 2 why didn’t she say they was out of chicken when I placed my order they could have offered us a small discount to wait everyday cars are waiting poor service I will never go there again poor management they have people waiting at the speaker for 30 minutes

     Reply

200. Hello my name is Karen and my phone number is 602-339-xxxx please give me a call the general manager at the store in Mesa Arizona located on Crismon and the US 60 are pretty much ridiculed me because they had gotten my food wrong and you’re really just very very unprofessional and telling me that I’m wrong it was a mess it really a mess in the thing is the order was repeat it back to me correctly by the person taking the order but they didn’t get the order right at all and the general manager went at me his name is Michael gentleman I don’t want to have to go onto the Internet and put down what happened I would rather just quietly handle it with you thank u.

     Reply

201. Please take action before tragedy strikes! Profound levels of staff incompetence at store 10923 with extremely long wait time has sparked confrontations. I fear violence will soon follow. Hope leadership addresses this as soon as possible

     Reply

202. Hope food I Get a refund I brought chicken at online but it went to the wrong store so I couldn’t pickup the order What can I do

     Reply

203. I was upset could not find Fish Fillets there. They were one of the best. Kansas had it that is where we moved from to CO a year ago.

     Reply

204. Went to Mission Viejo store
     #12177 waited on the line for almost 20 minutes when ordered 8 piece family meal they said they have no breast or wings asked if they can give us an extra leg he said he couldn’t asked for a manager Gloria came to the drive in window explained that if it was posted we would not of got on the line we asked her for extra leg she said no and closed the window she also said no one else all day complained about it Terrible customer service will not go back again

     Reply

205. My name is Janet Horton and I’m writing this complaint because I was never compensated for the time that I wasted at location Hollywood and Cahuenga in California. Ever Roses the district manager set me up for interview with hiring manager Erika. I only worked there for 1 1/2 day because I was not trained properly and I discovered racial bigotry in the building. I was manipulated and not trained properly. Never received my money for the time I wasted and I would like to get my money

     Reply

206. Why isn’t the Popeyes in Lake Worth Texas have their dining open for at least for Uber drivers and doordash customers? The waiting line especially if you have another order to pick up is ridiculous. They are not fast, very very slow, it’s not fair that doordash and Uber Personnel have to wait in line to get people’s food whenever we’re ready called it in and paid for it. Why can’t they open the doors at least for us? This is ridiculous. Thank you.

     Reply

207. When is Popeye’s going to open in West Wareham, Mass.

     Reply

208. I want to make a complaint. Midlothian, IL Popeyes 146th & Pulaski. Manager, Martina
     Very Unprofessional.
     She had her boyfriend or husband on the phone while giving my son his orientation. He cursed my son out and threatened him.
     Please call me asap. It happened on Tuesday, April 19, 2022 before noon.
     I am my son’s court ordered legal guardian , Cook County , IL. He has a learning disability but very high functioning. A 40 year old woman approximately does not act like that. Why was she on the phone with a man while conducting business ?

     My Cell : 773-218-xxxx

     Reply

209. Worst food I have ever had.place was dirty,didn’t have butter honey or ranch sauce.personal items on tables ,people running in and out of restaurant while working.front counter cashier on the phone cussing and taking orders at the same time.this was at the Danville Illinois location.if u guys aren’t making a profit I can see y.

     Reply

210. We we given a Popeyes gift card, we were very excited, we loved Popeyes, then they left (Cleburne Texas) they were gone for a few years, then they came back, and that is why my daughter gave us the gift card! Well I went to us it on Mar.02,2022 and they would not accept it, I was shocked and up set, I had to pay with another card, I called the manager when I got home but they never answered the phone, I have been in touch with Zendesk, since 3/15/22 and am still waiting to hear from someone about this issue, I have 2 ticket numbers 4518312 and this new one as of 4/20/22, 4938713,why is this issue taking so long to be fixed, the last person I talked to stated not all Popeyes accept their cards, but this is not stated on the gift card itself, what is going on? Please I need help with this! In fact a manager was supposed to call me, never happened. Sincerely Karen Steck

     Reply

211. The store on pleasant hill road is terrible. Bad service. Always gives the wrong food. Rude. Slow and always out of everything. They need to all be fired!

     Reply

212. Why are there no Popeyes in canton ohio

     Reply

213. Horrible service. Waited 20 min on a chicken sandwich then had to go in to get order and still got order wrong.

     Reply

214. Our community would love to have a Popeye’s in Pelham, Alabama 35124. Closest one is in Alabaster, just over the Pelham/Alabaster Line. Something on Hwy 31 would be great.

     Reply

215. Yes I have a complaint to be made

     Reply

216. REFUND PLEASE
     THIS PLACE DIDNT HAVE NY FOOD DUE TO SHORT STAFF NOT MY PROBLEM THEY DID NOT ACKNOWLEDGED THE FACT I WAITED FOR THEM TO GIVE ME MY MONEY BACK BAD SERVICE

     Reply

217. I visited Popeye’s (2415) on 218-20 Jamaica Ave., Queens Village NY.11428 I ordered 8 pc Butterfly shrimp with no cocktail sauce. I asked for the sauce they said NO. My receipt showed cocktail sauce. I was not happy.

     Reply

218. Very sad. Bad experience. Told cash only then no surf and turf. But on menu. Ordered shrimp tackle box told don’t have any more even though started 2 weeks ago nation wide after 15 minute wait in line. Whole reason I came was for the shrimp box that been advertised…don’t know if I will ever go back. Location was springfield IL on wabash street. Sure like to see you make this a positve…instead of huge disappointment and now waited almost 10 min for food ordered at curb side. Bad bad experience

     Reply

219. Can we get mash potatoes with turkey gravy, I really like the mash but i can no longer eat pork

     Reply

220. The Popeye’s in Jefferson City, Missouri is aweful. I love Popeye’s food. I have been to this Jeff City one a few times and every time I go the food is bad. Today was the last time I will eat there. I ordered the shrip tackle Box waited in line log enough for them to cook it fresh. When I recieved my food there was no sweet heat I asked for, the fries were cold and the shrimp was mangle with pieces of shell in it. I bet you have seen business drop since you opened it. I will continue to eat at other Popeye’s, just not the one in Jefferson City, MO. Just thought you should know. Have a good day!

     Reply

221. Hello I would like to make a complaint about the Popeye Louisiana chicken store number is 13273, I’m complaining about order that I made on four 15 20 22 at 12:22 p.m. my receipt number is 75 I bought a 14 piece spice seven biscuits with two side orders I use my Visa to pay for it I am complaining because I did not receive my seven biscuits so now I’m on my way back to 865 North hacienda boulevard in la puente California 91744 the way gas prices are and the distance that I have to drive I feel that my order should have been complete can somebody please call me back my name is Franklin Thompson I can be reached at area code 213-338-xxxx thank you

     Reply

222. You have three ppl doing the same thing ok.. on 125th st and Manhattan ny.. Lexington Ave than you have 15 ppl on line just waiting no one took their order ok your need to do something about this..

     Reply

223. I was at a Popeyes Location in Dallas tx on wheatland rd. Myself and my family frequently goto this Location all the time but on this day it was horrible! We went through the drive Thu because inside is still closed due to covid restrictions, i placed three orders but when i got to my destination i realized i only received two orders so i went back to the same place waited in drive thru line again explained what happened thinking they would apologize and fix the error that was made…but noooo the manager that was at the window flat out called us a lie even after showing him receipts!! He didn’t replace our order and wouldn’t allow us to get refunded!! As a matter of a fact this Hispanic manager wouldn’t tell us his name!!! The nerve!!! But i was able to get a picture of this man!!! The reason I’m going this far is because he even threatened to call the police!!! The right thing to do was correct the order but we decided to call the police as well and we contacted the non emergency police told our story and the officer told us to call corporate…which i did last month and i have yet to her from corporate!! Hopefully this gets to someone and i here back from them!! This is not over i will keep going the next step is fb!! Disappointed customer!!

     Reply

224. I received terrible service at one if your restaurants and was never even apologized to.

     Reply

225. Need better management and pay Copperas Cove Texas Location manage is unprofessional slams things around when you merely ask a question I walked off the job yesterday I will not out up with childishness fir a mere 8.00 a hour

     Reply

226. I only buy prepared chicken from Popeye’s. Every time I buy chicken from the location in Waynesboro, GA the chicken is dark, dry and greasy. The pieces are also very small. I’m tired of spending money for food I can’t eat. I don’t know if they don’t change the oil or what. The crust is so hard. It’s like leftover chicken that they’ve refried. I can’t feed that crap to my guests. I only have this problem in Waynesboro, GA. I have no complaints with other locations. I don’t have money to throw away. I try not to complain but this has happened too many times. Thank you.

     Reply

227. I have a VERY VERY hot spot in btm layout, exactly opp to MC,Donalds and next to KFC, i feel it’s a must have outlet for Popeyes..My number is 81470xxxxx

     Reply

228. This popeyes is the worst popeyes ever. 1851 Burlington-Mount Holly Rd, Mt Holly, NJ 08060. The customer service is horrible and always out of food. the past 10 times they have been out of food. I went tonight and the employee speaking through the drive thru window kept asking what would you like. She was not paying attention to our order the laughing and joking with another worker through the mic. I would never receive this service from chick fila. Needless to say this will be my last time at popeyes. I drove off without finishing my order because it was unprofessional.

     Reply

229. I had some bad experiences going to Popeyes and I really like them I go all the time but when you spend over $20 dollars and can’t get one sweetie heat source unless you pay 45 cent that’s a shame and the chicken legs and wings are so small now !! That when they small like that yall should give extra chicken because it’s not worth it how much yall charge and I just had another bad experience I brought some chicken and it was old dryed up and I took pictures and kept my receipt, I started to put it on Instagram and Facebook to show the world !! But I decided to text corporate office headquarters and I will call them also because I wanted to give them a chance to see what answers they could give me to make it right I’m not out to Blass anyone, I just want to be treated fair when I spend my money, and I spend $50.00 I do have my receipt !!

     Thanks,
     Carolyn Bates

     Reply

230. Service was bad we had to wait for at least 10 minutes to get waited on because they said they had to clear drive-thru first waited on and waited to get my order taken then informed me they were out of dark meat mild be about a 10 minute wait, said no I’ll just take refund waited for manager to come out of her office (5 min) decided to go ahead and wait cause the 15 min was almost over with needless to say never got refund or food charged twice for food 30.00 refund didn’t go through i guess

     Reply

231. Baytown store Alexander drive has a rude person at the window..I WILL NEVER GO THERE AGAIN…nor anyone else I know rude blank can run your business in the ground…if u want I can get her name …I have a large family and work at a large ExxonMobil facility..u just don’t know…

     Reply

232. I had a walk in order for #4224 in Victoria, Tx. on 4/10, the employee that waited on me was polite but I can’t say the same for the “manager”. While I was waiting on my food he asked the employee which order he was filling and the employee told him, he then made a joke about the last name WHILE I WAS STANDING RIGHT IN FRONT OF HIM!!! Then I got my order and when I got to the vehicle as I was looking through to make sure I had everything I noticed I was missing part of my meal. I went back in to ask about it and the employee that had filled the order looked over it and I showed him my confirmation on the phone the “manager” said they were out of tenders so I didn’t get them but I ordered the meal, so why didn’t they let me know that when I came in?? Why get rude and say well you weren’t charged for that, but I actually was charged for the sides that came with the meal, and the extra drink that I didn’t get either!! I didn’t need the sides if I didn’t get the meal!! So I paid for a drink that I didn’t get two extra sides that were supposed to go with the meal and the extra biscuit that I didn’t need as well!! And on top of that my husbands meal was supposed to be spicy and wasn’t!!
     So I had to pay an extra $9.70 for things that were supposed to be in a meal and or I didn’t get!!
     WE WILL NOT BE COMING BACK TO THIS RESTAURANT!!
     Then when my husband called to talk to the manager he accused ME of being rude and hung up on my husband!!

     Reply

233. I`am sick and tired of not getting my whole order when I drive thur the Fairview Heights, IL PopEyes so I will be switching to KC from now on. Bye bye never gioing to get ripped off again from PopEyes

     Reply

234. They’re showing a very filthy business on Mitchell in Cincinnati Ohio
     Needs inspected

     Reply

235. This was the third time we have had shrimp. They short changed us on them Twice and when we told the order taker he said they will give us the extra shimp that was owed This time it was burnt and the fires were too. I think they used bad oil. Twice they only gave us 7 shrimp.We asked for a printed receipt and Never got that either. I called and they wrote my name down. What has has happened to Popeye’s?? This was in Mountain home Ar.

     Reply

236. 2nd week in a row 2160 Street Rd
     Put chicken in fish sandwiCh bag!! Furious!! It’s Lent for us

     Reply

237. Popeyes in Springfield IL by white oaks mall 6pm central time, today my wife went to order through the drive thru, she sat in line for 20 min, as she was finally getting close to placing her order the person came on speaker talking to person in front of her and stated “ I’m sorry I am not taking orders for the next 30 minutes, I am the only staff person in the entire building so I am cooking running drive thru and running the register, I am taking a 30 minute break” that person did not take the order and all the people in the drive thru that heard it left, the ones that did not hear it continued to wait in line for however long before they realized nobody was going to take their order. This particular restaurant has been a constant problem, always out of supplies or short staffed or just has a line in the drive thru so long people just stopped going there all together. I’m not sure how this place stays in business. Popeyes has good food but it’s not worth the trouble you have to go through to get their food. We live 20 minutes away so my wife wasted approximately an hour of her evening driving and waiting in line only to come up disappointed. Whoever the manager is at this facility obviously can’t run it correctly. Someone at corp office needs to step in and address the issues there.

     Reply

238. I’m really considering starting a boycott against your company because of the constant problems with my order every time I spend my money. We can’t go in to order and make sure everything is correct with order and to make sure they don’t forget something you paid for but didn’t get. Then you have to wait 20 to 30 minutes again just to get your order right, now everything is cold. I really wish ya’ll would change up some things.

     Reply

239. Is I want to file a complaint against an employee I went to a Popeye’s in Phoenix Arizona on 75th Avenue and Thomas Road I have made a complaint about how long it was taken for me to receive my food and young lady said her name was Alexis black female cussed me out something horrible she did this in front of employees other employees and customers supposedly there was shift L there I couldn’t talk to a real manager but all along the young lady kept telling me that she didn’t give about the job because it was just Popeye’s Chicken. She called me all kind of told me you all kind of just she just cussed me out bad. All because I just complained that it was taking too long for my food

     Reply

240. Hice una compra y me pusieron mal la ordenestoy llamando al número de la tienda y no contestan

     Reply

241. I purchased

     Reply

242. The property at E.Warren and Connor location is badly in need of repair…during the winter months you may get stuck and during rain season, the parking area floods…

     Reply

243. Already hard time for people with the price of food going up I ordered from the Warren location on Hoover $37.05 worth of food ticket number 687 she didn’t even add the two Apple pies onto my bill but she pocketed the money and I keep calling up to the Popeyes chicken in there picking up the phone hanging up

     Reply

244. Worst food we ever had over cooked bad coleslaw never going back

     Reply

245. They said they were out of chicken sandwiches for the night. I asked for my money back. They said to get my tmoney back on the app. I said it is not showing me how to do that. Can you show me that? The girl said I don’t know the app. I said then I want my money. She said I can’t give it to you. I said then show me how to get my money back. She said I don’t control the app. I said you control how much chicken you make and should have it ready for the customers. She said I don’t control the ordering of the chicken. I said it’s not about the ordering of the chicken. It’s about preparing chicken for your orders. She said well it’s frozen and we can’t make it. I got angry and pulled to the window. She looked at me and turned her head. I yelled hello five times she still ignored me. I went to open the window to ask for someone else and this other girl came charging at the window saying you don’t open my window. Then Sierra, came by and locked the window and they all walked away. I called the police. I was not leaving without my money. Then a boy came to the window and said he could make a sandwich if I wanted to wait 20 minutes. The second girl that charged at the window the first time, starts yelling across the restaurant, is she really calling the police on us. She’s calling the police in us and laughing. She heard it on my car speaker.
     This should have not went down like this. The girl on the speaker should have not been so snotty and condescending. The supposed manager should have stepped in and acted like a grown up and not one of the gang and helped me with my refund on my app.
     When the police got there, then she offered to help me and she was not nice and did not even know how to do it herself. The officer guided her. She was very cocky about it.
     I still can’t even believe I was treated this way because I wanted my money back. Did they really expect me to leave with no money and no food? Why didn’t they offer to make the sandwich in the first place? I would have waited. I heard them turn away 2 people in front of me for the sandwich, but I thought I was okay since I ordered on the app.
     This is like a bad movie you see on tv. Just unbelievable. How would they have like to have been in my shoes? No food. No money. Just sarcastic employees that won’t help.

     Reply

246. Yes I use to work at popeyes here in Lubbock texas the address is 224 university Ave 79415 there phone # is 806-687-xxxx the gm her name is April I wanted to make a complaint that she not doing her job or the other mgr’s there names are Diana Jackie brandy I being mis treated and used I have made alot of complaints to the mgrs and nothing being done there employees smoking in the drive thru inside the drive thru smoking weed by the drive thru also there an employe his name is James he made jokes about Mexican people and the Mgr heard it and did nothing about it or the GM which is April this guy James is the cook and I seen him scratch his private part but didn’t wash his hands and he keep doing it and I have reported it to April and again nothing being done he severing the food like that and thy do not wash there hands like there suppose to or wearing mask like there suppose to my name is kristy ruiz also there severing customers this food and thy can get sick from it and I did quit from there because April the GM she refuses to let this guy James go . Something needs to b done asap .. the mgr’s ack more like there friends then there boss there drugs goin on there

     Reply

247. East Peoria Illinois…ordered classic fish and got spicy. Out of straws and no ice for my coke. Debit card used but no receipt and did not tell me what she charged. Store unclean exterior and acted as if she really didn’t want a customer. I love your chicken sandwich but won’t go back unless new management ir changes made. Thank you.

     Reply

248. Sunday April 3, we went to pick up some Popeye’s fried chicken and had to go to two locations because the lines were so long. While that is good for business, there weren’t enough staff to take care of the people waiting in the car line or inside. We waited 15 minutes at the first location before becoming upset and going to the second one. We were not the only frustrated customers. We went and bought our chicken at Raising Canes and were promptly served, despite more busy than Popeye’s. You guys have to work on this because I have no desire to frequent your Baton Rouge restaurant(s) again.

     Reply

249. I truly never been more upset over this in my life I just visited your store in California at the TA truck stop right off of i-5 and around exit number 2 63 something like that right about there and I drove all the way from Lost hills to go to you which is probably 20 miles round trip 40 miles and I went there for the red beans and rice that I keep hearing about so I go up there and I order a number two or a two piece that comes with the red beans and rice and I ordered a coastal on the side and I get all the way back here and I don’t have the red beans and rice they forgot to put the red beans and rice in there no big deal I was just going to call and let him know that they forgot I’ll catch them next time but your manager he’s a son of a gun and I’m now I want him to have time I am personally going to go up there I’m trying to go the right route I’m pissed this is not good that was so rude he didn’t even take my complaint he just kept interrupting me telling me I don’t have time I’m busy well he’s not going to be too busy now 209-912-xxxx that’s my phone number I do want something done about this please

     Reply

250. I ordered the 5 PC Tender combo on 4/2/22 @ 7:22pm & the chicken was hard as a rock..the biscuit was doughy ..not cooked all the way & the Cole slaw tasted nasty..I’d like to be reimbursed for this nasty food..

     Reply

251. I went to the Popeye’s location, 2801 S Grand Ave Springfield, Illinois. I arrived at the drive thru at 1:40 and did not receive my order until 3:29. Three different people asked what I ordered. I never did receive a receipt. Numerous people behind me left. I ordered a 3 pc chicken, side of red beans and rice a biscuit and the shrimp tackle box with a side of red beans and rice and biscuit. What I received was cold chicken, cold shrimp, 1 red bean and rice which was mostly rice and 4 biscuits. This is past rediculous. I would like at the very least a refund When I arrived only 1 person was in store. In this length of time I can’t even call them working.

     Reply

252. I walked into the Popeye of BERRY street in SE FORT Worth Texas.
     The manager open the door at 10:40 which the website says she open at 10:30 she look like she had just gotten out of bed yawning stinky breath and there’s something going on with your face which makes it gross because they’re cooking the ladies in the back did not have turn it on they were dirty and this is these are people representing Popeyes I want to know what you’re gonna do about that I left a place and will never again return to that place I am a teacher and I don’t like to eat at nasty places

     Reply

253. The Popeyes in Scranton needs to be closed worst customer service and the manager is a loud mouth she needs to be fired 8-4 shift

     Reply

254. Hi, My name is Mustafa Alkhalaf 2and i Am 20 years old. I work at Popeyes for almost 4 years now, I like what do and I am good at it and I wanna take the next step which is opening my own store. what are the steps for someone like me? what am I required to do? what advice do you have for me? please let me know. THANK YOU

     Reply

255. The Popeye’s that I frequent (#3230-Bladensburg Road NE, Washington, DC20018) the drive thru speaker has been down for months. This has been a big inconvenience and need to know when will be repaired? This has gone on long enough and months is too long.

     Reply

256. I’ll like to share my experience yesterday 03/31/2022 at your store at SJU Airport near gate C-8 don’t know the store number. I ordered the 3-pcs meal combo and when I took the first bite to one of the piece it felt like a re-heat chicken from the day before it was hard and dry and I almost thrown out it was disgusting. They shouldn’t be serving re-heat food from the day before. I wouldn’t visit that store again. Very disappointed.

     Reply

257. Last night I ordered dinner for myself and my wife via the Popeyes app. Upon arriving at store 13133, 45 Duval Station Rd. Jacksonville, FL 32218, it took 90 minutes sitting in the drive through to get our order. Right away let me say that had I not paid for the meal up front, I would have left after 15 minutes. It is nothing short of intolerable that service at this location is no better than this.

     Folks, surely you can do better!!!!

     Reply

258. What is the population needed to open a Popeyes in grant co wa

     Reply

259. First of all I want to start by saying, I love Popeyes, I have been waiting to get to go to Popeyes but the line has always been so long so finally they finally open ed,the store here and Wilkins township Pennsylvania so my husband took me there ,the biscuits were the problem they were so hard that I wasn’t able to enjoy them with my meal I love your restaurant I know what it tastes like ,how the quality is always been and I always know I can get a good meal this time I was so disappointed being that my husband just went back to work it may not seem that great but it was a splurge for us because you see I say I go home and cook but Popeyes is the only restaurant that I go to so I was very disappointed with the biscuits at your restaurant and couldn’t get anyone to return my call other than that, you have a great restaurant and I love going there just don’t know when I’ll be able to go again ,thank you and take care stay safe.

     Reply

260. Hi my name is Cody Byers. I work at the location on 84th and park view blvd. I’ve only been employed for 4 weeks. So I’m a hard worker and I clean up as good as I can with out blemish. I’ve been told by the manager mark that my area looks crumby and I believe I deserve cuddos in stead of “your area looks crumby” because I work really hard to perfect my area. I asked for ra’chels number the district manager and was told “No” by my manager Ethan. I just have concerns I want job security for at least a year or more.

     Thank you

     -CODY BYERS

     Reply

261. The store on brice rd&e.livingston, Has a major problem with giving you what you pay for. For the price of your product, l should get exactly!! What l pay for, then when you call to tell them of your displeasure they get smart!! With you big problem!!!

     Reply

262. I don’t appreciate eating meal refried, I ask how long is the fresh meat out of grease ready I was told 20min. Instead I get refried cook meat, I know the difference meat is dry, and crust is hard. That’s not my problem that they over cook to much meat at one time, I paid for hot fresh meat and waited patiently for it to cook. I don’t like every time I show up they all start speaking their Spanish language, playing around in the store and looking at me, with wrong view in their eyes, I feel like these people are not suppose to be in our country, because they don’t speak no English . The store is located on Colfax/ near York St. Stop lying to me about my service I were suppose to receive and give me what I ordered. Thank you for listening

     Reply

263. My son loves Popeyes and he is having his Boy Scout Court of Honor soon and was wondering is he could be sent a letter of recognition. His name is Owen Ferreira and our Address is 495 Chester Street, South Hempstead, NY 11550. He built a Friendship Bench at a local elementary school and educated the students and staff on how to use is. He is currently a freshman at the University of Alabama where he is studying Cybersecurity and is a member of the Chi Phi fraternity. Your consideration is greatly appreciated. Thank you so much!

     Reply

264. after 7 phone calls to 407-273-0570 the manager would not give me his name the disrespect was very bad i waited in more then 40 min had to ask for my money back the time that was wasted was very bad why ? my order # is 197 bill was $ 26.07 and still have not been refunded on my credit card i work very hard for money popeyes #177-11707 12001E colonial drive orlando florida for him not to give me his name he should be fired my # 407-451-xxxx i would like a phone call please

     Reply

265. I come eat Popeyes 6 times a week on Ww.white and E. Houston San Antonio TX 78220 because I am a student at the Williams Barber College the door was open but when I walked up a young lady slammed and locked the door in my face today time 5:12pm .I know there’s a problem with the exhaust system but she was rude and young the turn over rate is high because of that youngsters and drug users and she is rehire can I get some coupons .I met Steve the barber college people come daily. Thanks

     Reply

266. Goodmorning ,
     I’m Waiting on a W2 form from Popeyes in Orange, Tx. and would like to speak with some one about that response and a few other things we discussed,
     I need a call back.
     Thank you

     Reply

267. Popeye 7832 Richmond Hwy is not run very well we went to get dinner and the lobby was closed

     Reply

268. My name is Byron Lewis and today was the worst experience I have ever had dealing with a restaurant. I arrived at Popeyes on West Tennessee St in Tallahassee FL around 3:00 PM. There was 3 cars at the order sign which took 20 plus minutes for me to get to the sign to order, only to sit another 5 plus minutes without anyone asking me anything. I pull forward when I see the car around the corner at the window has left as I’m still sitting there. I ask the person at the window is something wrong with their speaker and he says no its working. I tell him I’ve been sitting back there for over 5 minutes and no one said anything. He takes my order, 3 piece dinner with 3 apple pies. He asked me to go park and we’ll have to bring it out to you. I sat an additional 12 minutes before I went into the store to have to wait for my food. There were 2 people inside that was looking to place orders that had just walked in as I got out of my car so it wasn’t that busy. I left the store at 3:47 pm, almost an hour later only to see someone bringing three bags of food back as I was leaving that was inside waiting for their food as I was sitting in my car. Not to mention someone that was directly behind me in the line to order that backed out and left because the car in front of me was at the sign for so long. I get back to my job to hear my coworker say they thought something had happened to me. My job is less than a quarter of a mile from the Popeyes store. I think that store should be shut down for the sake of them not killing your franchise because it is one of the worst overall experiences you can have when it comes to service and they’re constantly bad with service.

     Reply

269. Palm coast fl Popeyes
     Drive thru service horrible very rude finally get our food boxes thrown into the bag did not even close the boxes. Shorted on the shrimp. Apparently can’t count

     Reply

270. I’m at Popeyes located at 3855 Lee road in Cleveland Ohio there are 10 cars in the Drive-Thru and the cooks are standing outside smoking a cigarette I’ve been in this drive-thru for almost 30 minutes now and I can’t get out to drive through because there are cars behind me

     Reply

271. Just went to Popeyes on. 7th St in Winter Haven FL. This isn’t the first time I’ve had a long wait in the drive through. Today was different I sat there for about 4 minutes I was told I’ll be with you in a moment another 3-4 minutes past. “What’s your order” takes the order then says, just a moment 2-3 minutes past so I drive to the window there are 4 young women just standing,talking, and on the their phones. A young lady turns and says you need to go back around. Now there are 5 cars behind me and my order was taken. So needless to say that’s it for me.
     I totally understand fast is hard work, but without me and others like there would be no JOB for them. We should be treated with so respect. Life is hard.

     Reply

272. Popcorn shrimp was awful, only batter, no shrimp! Absolute waste of money!

     Reply

273. I’ve worked for Popeye Bragg Blvd in Fayetteville NC I had moved out of state and can’t find my w2 I was seeing if there was a way I could get that w2

     Reply

274. I received the worst service ever, I ordered almost 60.00 worth of food, 16 PC all white meat, chicken sandwich and 3 sides, got home did not get what I ordered, called the restaurant, got some punk on the phone he refused to listen to me, told him to just listen, he said I don’t have to listen to you b and hung up. There are too many restaurants out there to be treated like this, I go to Popeyes weekly, not sure I will ever go back.

     Reply

275. This is the second time that I have attemted to try one of these “so famous chicken sandwich” and I could not do it. The people that hire these Crack Heads to work in your stores ought to be fired! There was no manager that I could see or report a complaint to. If there was one on duty, they couldn’t manage to turn the lights out when you close at night. No hair coverings with these workers with dreads swinging their hair around the food, disgusting. Your business literally sucks. Greasy, nasty and obviously your workers are more interested in putting their hand out for a check that cleaning and picking up. You couldn’t pay me to try this screwed up location! maybe another store is good, this is SUCKS!!

     Reply

276. I am a Dasher for For Door Dash..I understand that the businesses are short of staff..
     There should be a way that Dasher should be able to come in the inside to pick up there orders up, instead of waiting busy long line for a hour to pick up a two item order, and to be told to pull up they would bring your order out to you and to wait 20 more minutes while other customers behind you get there order and leave.. Popeyes in West Memphis, Arkansas72301

     Reply

277. Good afternoon,

     My name is Lachona Thames, please advise I went into to a Popeyes located here in Missouri in October specifically asked for no thighs and received all thighs called made a complaint and was told we will send you out a $35.00 gift card. That was in November please see all email chains attached. Then I was told there was a delay in the gift cards. After no communication for about 2-3 months from your staff I was finally told we cant issue you your gift card but we can give you rewards points in the amount of $35.00 which I agreed. Then come to find out that wasn’t the case, my original complaint was due to the wrong chicken, so I place an order online using your new reward system to come and find out I cant even use the rewards towards chicken? This is beyond ridiculous if you ask me and would greatly appreciate it if you could just reimburse me for either my meal or either allow me to use the rewards you given me after this was not what was promised more than 4 times to me, and allow me to replace the thighs you gave me. This has been over 6 months and I think this is very ridiculous. I am upset for the fact I spent another $20 something bucks on chicken I shouldn’t have to pay for in he first place, and have to go this far after several calls and emails to your customer care department requesting a supervisor contact me with no response, but continued broken promises.

     Reply

278. Keep my info confidential. I will never again go to any of your stores

     Reply

279. The Popeyes a p r p of Louisville Kentucky charges more than the menu price shows on the menu board this is not the first time I’m sure it won’t be the last

     Reply

280. Hello
     I jus wanna say it’s sad how ur company have a phone but does not answer it at any point. I been calling at different times even right before time to open up.

     Reply

281. Your prices have gone up and the quality of your chicken has gone way down! I got an 12 piece order yesterday and the pieces were so small 3 pieces sat in the palm of my husbands hand with room left over. It didn’t even cover the bottom of the box, we love your chicken but it isn’t even a meal anymore!!

     Reply

282. I have a complaint about bad management bad product that I have received on three occasions. That unacceptable .from this Popeyes in my city of Milwaukee. WI

     Reply

283. Popeyes has definitely changed! The food and service SUCKS!!!!!! It’s almost like they said if you don’t care about good food or good service come work here.

     Reply

284. My name is Jeff Picinic. I called about getting very sick eating a disgusting Fish sandwich. Why haven’t I heard back?? I could go sue if you want me to go that direction. Location has miserable workers who don’t acknowledge customers & ONLY talk amongst themselves. At least send me free coupons for 1 month for your original chicken sandwich or some compensation. I am very frustrated and better here back from a CEO shortly

     Reply

285. Any chance of putting a Popeyes in Jackson ohio. Rather have it then KFC.

     Reply

286. Popeyes in Riverside California on Arlington/phoenix street 92504. Noticed there’s always problems at that store. A few times my girls went through the drive thru at 8:45 pm they had said it was closed. There closing time is 9pm. Just went to Popeyes rite now at about 2pm, last car in the drive thru but was able to take a order from a car that was before me and told me that they couldn’t take any orders. No explanation on why they were closing or not taking orders anymore. Very disappointed with this location!!!

     Reply

287. Spent over $50 on a meal for three and we could not get refills! We can go eat out at a decent restaurant and have steak and include all the refills and extras we want for $50. Totally ruined a family day out. Are all Popeyes this bad to customers?. People in our town was asking about getting a Popeyes, but I do not think they want greedy places like this around. Traveled all over the US and never denied refills at ANY chain restaurants.

     Reply

288. The Popeyes’s I got today was awful cold and not my or I order red beans and rice and didn’t get it they gave me fries instead we ask for hot food but it se like it was old it wasn’t even warm

     Reply

289. I double charged for an order at the Kalihi location. Receipt 623. I have spoken to Manager Racquel about this matter ten times now. She apparently does not care. I am ready and angry enough to report this to the Better Business Bereau. Receipt 623 $47.51

     Reply

290. I sent this email to the address listed on the website and still not had my money returned ! I even sent my bank statement showing the transactions clearing!! And still cant get my money back!! Its not my fault that the employee was not paying attention and double charged my card!! I just want my 37.09 back !! As of right now I paid 74 bucks for 1 chicken meal!!!! can you please help me!?
     I HAVE DOUBLED CHECKED AND BOTH OF MY CHARGES HAVE BEEN PROCESSED AND TAKEN FROM MY ACCOUNT….and will include the transactions to show verification..
     I used my debit card at the popeyes at 115 e new cicle rd and my card was charged 2 times for my 1 order. the amount it was charged was $37.09 serial# 20220312174814743.. charged at 5:48pm.. I would like my money refunded either back to my card or a check mailed to me JENNIFER BEGLEY…. 150 MAIDEN LANE VERSAILLES KY 40383…..
     THE OTHER SERIAL # FOR THE OTHER $37.09 CHARGE FROM POPEYES IS #2022031217425700… charged at 5:42pm … I placed 1 order thru the drive thru and was charged 2 times. I discovered it this morning .
     my email is jbexxxx @lexington911.ky.gov
     859940xxxx
     Thank you

     Reply

291. The restaurants in Galveston Tx are a disgrace to your corporation. Terrible service.

     Reply

292. Every time I order they mess up my order, and no one ever answer the phone, says mailbox is not working, I’ve paid for items I didn’t get.

     Reply

293. Cheated me out of my chicken I bought a 8-piece they gave me a six-piece told me that I had to bring the chicken back in my receipt I got to eat tonight so I want to know how you can satisfy me

     Reply

294. Does all Popeyes not give change back

     Reply

295. This is Joe Hawthorne yall got a cook named Edward that had called me a monkey and dirty nasty rat and retarded kook he was laughing about the situation with his whole coworkers

     Reply

296. To who this may concern on the 6 March 2022 went to pick up an order for door dash and was hit with the food I was to pick up and soak and my car inside got soak asn was hit in my eye with the soda and box food face and eye by the female worker about 2am Sunday morning. I bin calling your office for the pass 4days no one has gotten back to me. My will be to press charges on your worker and as you will be libel also.

     Reply

297. Found out my order was incorrect after I dropped the food off to my kids while I ran errands. Called the store and Was told I need to return to the store to get items replaced. Most places would have just gave you a credit. Not a huge deal. Returned to the store after I ran around for a couple hours and you are forced to wait thought the drive through line again to speak to someone because no one would pick up the phone this time when I called. Get in line let the person know that I spoke to someone regarding my order being incorrect and advised 1 of my kids ate a sandwich because they were hungry. Was then told we will only give you 2 then. Just comes off wrong. Most places would have just given you 3. No big deal again. No sorry. I can even prove the worker made the mistake as I order the same thing everytime I come to Popeyes. 3 spicy chicken sandwiches sauce on the side. My receipt said 3 Classic Chk sand and 3 s Cajun Spreads. Didn’t notice what the reciept said until I returned it though. Sauce on the side why would it be cajun spread if I didn’t order a spicy chicken sandwich. What makes it even worst was what I got in the bag was 3 classic chicken sandwich and a mayo on the side. Didn’t even get cajun sauce on the side. What a complete mess and a complete miss on trying to win a customer back.

     Reply

298. The Popeye’s on Good Hope and 76 in Milwaukee is using the inside lobby as a daycare we are sitting in line over an hour for chicken the Lobby is closed to the public

     Reply

299. i would like a replacement gift card for one that will not work in store, it has a 25.dollar balance. the number on card is for burger king

     Reply

300. Popeyes In The Colony TX need to shut there doors and don’t open again till they are fully staffed. Franchise owner is a thief. 45 min in drive thru. Perfect we understand short handed. Food was HORRIBLE chicken was dry and over cooked.
     Side was cold not even a full serving. Restaurant phone is off hook there not taking calls EVER fast busy. Diner closed so your screwed can go in complaint. Called HQ since Feb 22 no call back from escalation team or store team .I have for a refund about 10 times. Franchise need to close the doors if they can’t give the service to consumer. Without consumers there would be no Popeyes. I asked for the president of Popeyes to call me back. I’m sure he not calling back just like the escalation team and the store team. Crooks
     We need a class action law suit.

     Reply

301. Popeyes chicken in Longview is absolutely a horrible place to eat at. The food there is wrong when you get it. It taste old but maybe because I am white. This plac will never work. Please shut it down. It SUCKS.

     Reply

302. I visited a Popeyes in Chicago at 500 W. Madison that refuses all coupons. Is that normal to deny all coupons for a Popeyes chain?

     Reply

303. I attended your popeyes branch on 12218 E. Warren Detroit, MI . This branch has the most unprofessional Staff, the dirtiest, no customer service at all. and very rude. You all need to look into this its very disappointing to witness. the representation of your franchise go down the drain. I waited an hour in line. The person taking orders was arguing with a patron and spoke to the other customer’s through the speakers using profanity about the patron she was arguing with. The food was still not right by the time we made it to the window. Just HORRIBLE

     Reply

304. I was just like to have a piece of popeye’s chicken that tastes like Popeyes chicken.

     Reply

305. Your store located on US 380 and Custard in MCKINNEY TX. IS horribly run. They are extremely rude and never open inside. Something needs to be done at this location.

     Reply

306. Waiting for the last past 20 minutes here at Buena Vista Road Popeyes I was the only one in the Drive-Thru I’m stuck around twice to get a fish sandwich and a chicken sandwich and I got a drink I’m trying to find out what is going on that I can’t get two sandwiches and I’m waiting 20 minutes for two sandwiches I need some help or I need my food news about six cars in the driveway and I’m circling around again to find out why I’m still waiting for two sandwiches only

     Reply

307. Just had the worst meal at popeye’s chicken they had no chicken to say they was not going to make anymore the biscuits was cold and dry the French fries was cold and dry as well we did not get no sauce and I did not even get my popcorn chicken I ordered the worst 42 dollars I ever spent

     Reply

308. We just came from Popeyes store 9093 in Omaha
     We bought 2boxes 16 pieces each,we had 3 thighs in one box the 2nd box had one thigh the rest was all legs and wings I don’t feel like I got my money’s worth I paid 63. For legs and wings they forgot my side dish 2times. They told us to pull around and wait should be 10 minutes there were other customers waiting also and they forgot about all of us. Took them 36 minutes. I also have my receipt if you should happen to need it.

     Reply

309. I Ordered online at the Popeyes chicken restaurant on 1830 east west connector Austell Georgia and it took my payment and when I got to the store at 10:20 the manager came to the window and stated that she didn’t have anything prepared and they would not be opening no time soon. Totally annoyed by this experience especially when it was my last few dollars to feed my family. Now I have to wait for a refund to deposit back on my card in a couple of days. This Popeyes location needs to be shut down.

     Reply

310. Went to Popeyes chicken in Tacoma off 72nd street very very bad service they had uber pick ups stacked up on the counter and they. Put the customer order on the counter with the uber picked and they don’t call out numbers I have been in this store in the past and it’s very dirty staff need better training Nothen was stocked with napkins and no ice very untrained employees their were customers standing around waiting for their orders one uber driver was told it would be another 10 minutes for the order to come out it mine 20’minutes need someone from the main office to come down and check it out under cover time was around 8 pm was in the store for about 20’minutes I had to go to the counter and get my order

     Reply

311. To Whom It May Concern,

     I stopped into the Popeyes restaurant at 900 Central Avenue in Albany today. After placing my order I went to the counter to get my soda. There were only three of the approximately eight dispensers working. The rest of them had paper signs that read, “Out of order” on each handle. After choosing a drink, I noticed that there were no napkins on the counter so I asked the person behind the counter for a napkin. She responded by saying, “We don’t have any,” and she turned and walked away to continue what she was doing. How can a business serving an underserved community at that, be lacking in so many ways! Especially since the same conditions do not exist in the owner’s other stores. People who were eating in the restaurant were looking through their purses for napkins to use. If you’re going to serve food it would seem that the least that you could do is provide the proper utensils. These are deplorable conditions! By the way, there was no fork provided either.

     Please let me hear from you so that I know that this is being addressed.

     Totally disappointed customer,
     Dorinda Davis

     Reply

312. This Popeye’s store in Moline Illinois needs to be shut down Health Inspectors needs to come in food is horrible staff is not professional I tried the new flounder fish sandwich today terrible did not look like fish I tasted it taste like burnt chicken it had to have at least a cup of tartar sauce on it no pickles the bun was soaked in Greece it’s just terrible had to throw food away wish I had waited and took a picture of it I was so disappointed just threw it away I’m going to get incontact what the health department and anybody else that I need to because this is bad

     Reply

313. My name is Claudia cobos , please contact me at 832 269 1611 . I need help in reporting inappropriate work behavior by the employees and managers at Popeyes store number 3158 . And poor COVID 19 protocol .

     Reply

314. Can you open a Popeyes in Hanover pa 17331? I love your chicken

     Reply

315. Brighton co= This Popeye’s needs HELP! Today we were charged for a Deluxe Chicken sandwich and received wilted lettuce and no tomato. Fry’s were ICE COLD. Asked for extra pickles and did not get extra (only 2). We wanted a Fish sandwich but out. I called mgr. “Gabby” and she said “OH they did not tell you we were out of tomatoes.” Gabby was the person who took order! This is on-going problem with this store! Always out of produce! Order is wrong most of time and we go here at least twice per week. Chic Filet is across the street so one would think that they must compete with satisfaction! This store needs CAPABLE management/personnel!

     Reply

316. My name is Kim Walker Payne (The Cupcake lady) I Own heavenly flavored cupcakes cobblers & cookies in Rand WV I’m wanting a Popeyes to join Our Community 304-421-xxxx
     Thank yaw for working so hard

     Reply

317. popeyes yo customer service sucks at all 3 stores in Springfield mo. PERIOD!!an id also wanna know where is the rest of my chicken!?i neva et a whole thigh which i paid for btw!!an then its usually dried out old an disgusting an some days beans r thick next time its runny an undesirable then u feel as if u wasted money u worked hard for on some bullshyt!!an if you’re order is messed up trying to call an actually talk to someone is a joke!!i like youre food but not well enough to deal with rude an disrespectful employees an managers!!an also rosie still owes me a family meal!!

     Reply

318. Currently inside one of your Popeyes and your staff is fighting each other

     Reply

319. This is a formal complaint, on the popeyes store on Gulfway Dr. In Port Arthur, Texas. Everytime I go there they either don’t have a menu item or the food is not prepared like its supposed to be. I spend good money for food there & everytime something is not rite. If this store is not good enough to give customers what they want or pay for. It should be closed & out of business. The service is horrible & intolerable.

     Reply

320. I had to wait 15 minutes for chicken and it was still bleeding

     Reply

321. I am a previous employee of your Mount Pleasant, TX location and need my 2021 W2

     Reply

322. This is Jimmy Grissom again Since Vicky Pickering sold this franchise it’s been terrible food

     Reply

323. I don’t complain very often but I think someone at corporate should know about your Paris Tx store The chicken was tasteless The beans and rice was watered down to soup This store has been going downhill for 2 years now I won’t be going back

     Reply

324. 2/26/2022 5:00 pm
     Address: 1188 Murfreesboro Pike, Nashville, TN 37217 for my complaint is, when I started to place my order at the drive-thru. I was speaking to a female. I was told that they could only cook the tenders right now and it would be about 15 mins. before they can cook the chicken for the 12 piece chicken only I wanted. I told them ok that was fine, I asked can you take my order or do you want me to wait and come back…so I asked that she take out the thighs and add 4 legs. She said that I had to buy it the way it was sold. I told her that I did not eat thighs and I would pay extra for the legs. I told her that was fine. She persisted in saying she could not sell me the legs or that it would be extremely expensive that way( adding legs).. yet she could not tell me the cost of a single leg. I asked for the supervisor and she pretended to be a supervisor. So I asked for a manager again. A man came on and asked to for me to drive to the window…he was even worst. Even with trying to buy and pay for what I wanted he refused to sell me what I asked for. So I tried to buy separate 3 piece and 4 piece meals and he refused saying that they all came with a thigh. I have NEVER in all my 38 years buying food at Popeyes have I ever been denied food in this manner. I will NEVER go to this location again. 615-525-xxxx

     Reply

325. I went to Popeyes today on 7175 Bellaire Blvd., Houston TX 77074, and my 10 piece spicy tenders weren’t fully cooked! This is a safety hazard! My son ate one and I took few bites! My #832232xxxxx

     Reply

326. Just picked up dinner last night at our local Popeyes at 4100 Barksdale Blvd Bossier City Louisiana. HORRIBLE Customer Service, TERRIBLE chicken, so many things wrong including the app. First of all, 2 weeks ago out of all sides except mashed potatoes & mac & cheese. NO BISCUITS. Tried to call to make sure they weren’t out of anything but of course went to voice mail to be returned IN A DAY OR TWO. Tried to order in app. $6.00 tender dinner total was $11.00. We don’t have 50% tax which is the explanation we got at the window. Finally ordered off menu – had to park in lot & wait for it…took at least 15 min. What was supposed to be mild was spicy. AND OF COURSE order that was supposed to be spicy was mild. Out of some of the sauces…mainly blackened ranch. My husband has no top teeth & his chicken was totally hard on the outside & not done on the inside plus spicy. Since we waited so long in the parking lot the fries were greasy & cold. Biscuits were nothing special as Popeyes usually has the BEST biscuits. No buttery top & cold. This is the absolute worse franchise in the Shreveport/Bossier Area. After we got home – 15 minutes away – we weren’t about to go back to try & get our order corrected…especially since the employees NOR the manager couldn’t have cared less about the app problems or the wait in the parking lot. Evidently the “lady” at the window has no idea why a $6 order added up to $11 total & thinks “taxes are that high” in Bossier. Never have had any problems at other Popeyes in our area – this one is closest to us. The 3 meals – costing over $23.00 was TOTALLY unexceptable.

     Reply

327. I have never had such horrible, unbelievable service EVER at a fast food place! I waited 30 mins in the drive thru and ordered 3 chicken sandwiches PLAIN. I do not eat mayo or pickles. I get up to the window and the girl at the window tells me that the cook didn’t hear her say plain and added mayo on all the sandwiches. So I asked them to remake them correctly. I don’t eat mayo. Immediate she says to me, I can’t do that. I’m in disbelief! I again ask if there are more sandwiches. The manager is standing right behind the cashier. He says nothing. I again ask are you going to remake my sandwiches? The girl says to me, uh No we’re not gonna do that. I couldn’t believe she was refusing to make my order!! So I drove off because they would not stop arguing about it. I will NEVER return and I’m telling everyone about my horrible experience. They are ALWAYS very rude and the wait is 30 mins plus. This location really needs NEW MANAGEMENT.

     Reply

328. I’m very disappointed in your Popeyes Wichita ks . South Seneca street . Waited 20 minutes for a 12 piece chicken dinner. Half fresh and half refried dark and dry . Contacted manager and he hung up on me. Would not listen to me . I was very polite he was not .
     I think it would be in your best interest to visit this location.
     Thank you ,
     Heidi Barnes.
     As a Nurse I wanted to cater dinners in for staff but I’ve decided to go with another restaurant.

     This is not okay .

     Reply

329. Received the wrong food Cleveland Ohio West 147th Lorain Road

     Reply

330. Unacceptable experience at Popeye store# 12467 (507 Lakeshore Rd E, Mississauga ON) the evening of Feb 23 at appox 5:4PM

     I received the attached coupons in the mail earlier in the week and decided to treat myself to Popeyes for dinner last night. Only to be turned down by “cashier 1” when I attempted to use the coupon in store. I was informed by her that Popeyes does not accept paper coupons..I was in shock!!!!! Why would Popeyes spend money on marketing physical coupons in people mail box only to be told in store the coupons is not acceptable. She further went onto say only digital coupons are accepted. I can tell you that that was the last time I would ever attempt to support a Popeyes restaurant. Your marketing system simply makes no sense. Get it together!!! Do better!!!!!!

     Frustrated to say the least!

     Reply

331. At aapproximately 7:20pm eastern standard time, I went to the Popeyes in Roanoke Rapids, NC. During my time ordering my food in the drive thru, my wife and I had the unfortunate pleasure of dealing with the most rudest employees we have ever encountered. First of all the first young lady was playing rudely over the intercom. She then abruptly left laughing and another young lady (whom talked with an Mexican accent) started playing over the intercom. At this point both young ladies began to laugh out loud over the PA system. Their actions was by far the most unprofessional and immature that we have met. I hope that their behavior and attitude would be reprimanded so others would not have to tolerate them at all. We are highly disappointed that Popeyes would let employees act like this toward paying customers. As a results Popeyes lost our business this night!!

     Reply

332. Purchased chicken on 2/22/22, using coupon #8200 which states, “10Pc, Mixed Signature Chicken, 2 Lg Sides & 5 Biscuits”.The sides ordered were two orders of Mac-n-cheese. When got to the window, I was charged an extra $2 for the Mac-n-cheese and when asked, the employee and manager could not give an infinitive answer as to why the extra charge when the coupon clearly stated 2 sides.
     False advertising shouldn’t be accepted or tolerated, especially when services are in print. I did ask for a refund of the $2 but was not granted my request for the Mac-n-cheese. Had to settle for something I didn’t want.
     Popeye’s #11167, 10220 S. Highway 6, Missouri City, TX 77459, 281-741-3249, Order #68, Drive Thru
     Thank You.

     Reply

333. I went to one of your stores and ordered an 8 piece family meal with Mac and cheese and also ordered a large red beans and rice I was charged extra for the mac and cheese an when I got home I found that instead of Mac and cheese they gave me mashed potatoes when I went back to complain I was told they couldn’t do anything about it since when is this standard practice

     Reply

334. I bought food at the Augusta Road, SC store on Dec. 10, 2021. I got very sick! I went to the ER & was diagnosed with food poisoning. My dog ate the same food and died!!!
     THEY HAVE DENIED RESPONSIBILITY.

     Reply

335. We had an issue with your store at 812 Lynn haven play in Virginia beach 23452 the manager who worked last night Kentavia she was very rude towards me last we have been dealing with Popeyes 1986 I don’t think you want lose a customer with that many years that has been coming to Popeyes the way she talked talked to last night I felt like I was a dog chewing on a raw hide
     I just called to try to talk to the manager the GM she wouldn’t give me the name and when I asked her for her name in a polite way she said I don’t have to give you my name but I remembered her name from last night that’s unprofessional it’s not fair and it’s not right you guys need clients in order to keep Popeyes running I want to call the store in Lynn Haven Virginia Beach she would not let me speak to the manager as I told you guys before we’ve been dealing with Popeyes since 1986 the way she treated me last night I want to be compensated for my whole meal which should have been a 12-piece biscuits mashed potatoes and gravy red beans and rice coleslaw and macaroni and cheese and two apple pies what she put on the receipt she scratched everything out and when I Uber driver dropped it off he said I said did you get everything he said this is all she gave me was just a chicken the chicken was cold and that uber driver told me I’m supposed to get a refund I don’t know what her problem is but she needs an attitude adjustment I work in the field myself I didn’t know what else to do so I called the Norfolk Virginia store I spoke to the manager and she helped me with this conversation what I’m trying to tell you guys now and I ask Uber with a give me a refund and they said no they will not do a refund that’s a way you replace the food no we will not replace the food so it’s harvest steak I want to be compensated by the entire meal that’s the way I want it I don’t know what she’s going through but she shouldn’t have that type of attitude and working in the public because when you trying to help somebody that person will be offended and they will be hurt and it won’t come back to your establishment you can call me at 757 969 7961 my name is Estes Porter if you cannot say my first name please call me Lynn porter so I’m asking you to replace my entire order and plus give me like a refund my refund should be $34.95 and I would like my order replaced thank you very much

     Reply

336. Went to popeyes north shreveport la new location on hwy 1 sat at drive thru 27 minutes could not get anyone to take order so I went in The manager told me the dining area was closed I told him I was at drive thru about 30 minutes one employee took order got order it was short sides and drinks and was not what I ordered

     Reply

337. i haven’t received my w2 yet

     Reply

338. Hi, I wanted to inform you of something that happened at the Belleville, Illinois location Popeyes. I am a doordasher so I follow through when an order is placed. I pulled up to the speaker last night about an hour before closing time. When no one answered the speaker, I pulled up to the window which was blocked by a parked car that was in front of the window but was still blocking my way to pull up. I gave it a moment wondering if someone was perhaps waiting on food and an employee walked out with a bag of food, got in the parked car and just sat there. She didn’t even start the car or attempt to move. I called the store to see if I was able to pick up my order and after the phone rang for quite a bit, someone answered the phone and held up their cellphone while playing a YouTube fake answering machine into the phone. It said, “Thank you for calling Jenny at 867-5309″… and proceeded to tell me no one could come to the phone and then I heard horror type sounds. Now, I could see someone in the window doing this. Literally taking the time to bring up a YouTube video before taking the call to I suppose avoid confrontation. I still decided to walk up to the window and knock. When I did, some man walked towards the window and then turned around and walked out a door into the lobby. I still waited determined to get this person’s food to them and he finally walked to the window a few minutes later after knocking again and said they were closed. The manager, who played the sounds into the phone earlier, now walks up to the window and told me that they close when they run out of chicken. Which is perfectly fine. If they closed early, that’s okay but the way they went about things was completely unprofessional.

     Reply

339. Hello, my name is Nova and I do doordash in Binghamton NY, I had to pick up at Popeyes, on main St In Binghamton. I am also a female when I got to that location at 12:20 pm 02/20/22,I was called sir by a employee behind the counter. I told her I was female , the young girl kept calling me sir and refuse to make the food for the door dash order. I WAIted there for over ten minutes before serviced . Three of your cashier’s at that location in Binghamton were really rude and three of them were dark skinned and very verbally abusive.

     Reply

340. Tried getting on Popeye’s site. They sent me codes twice They were six numbers. Site will only except five, so I’m unable to sign in

     Reply

341. I was at Popeyes on 2/3/22 my card was charged twice for $27.81. The manager on duty told me he was going to refund me but never did. I can send a copy of my bank statement if you need proof.

     Reply

342. Service at your Walterboro South Carolina resteraunt is unexceptable. Its been open for a while now and isnt any better. If they cant do better by now just close it down really. I will not give them another chance.

     Reply

343. Bad service at Popeyes on Airline Dr Bossier city Louisiana never no sides we have to wait 20 mins are longer before take your order at the window they keep the speaker on so we heard all they words not good ones either and they had noone at the window juss had us waiting people drove off this has happened multiple times they are real Getto please hired better staff are I gonna take this further I’m start recording them as well it’s real sad never had bad service this bad and they never have your order right smh

     Reply

344. MILWAUKEE WI. POPEYES 4209 W GREENFIELD 53215 5 CARS IN DRIVE TRU IT WILL BE A HOUR WAIT ,TRASH EVERY WHERE,ALWAYS WRONG ORDER,INCOMPETENT WORKERS, LOBBY OPEN FOR 1 HOUR, WHAT A DISGRACE!!!

     Reply

345. Hello I just left your location at 1100 Airport Freeway in Bedford Texas you have no number listed to call the store and the number for corporate office is disconnected I just left there pick up food on my way to work and I ordered the number 11 shrimp combo with fries mac n cheese and 2 drumstick with 4 tatar sauce the shrimp was extremely hard some pieces just had crust and no shrimp in it the fries tastes like they’ve been sitting there for a while i paid for 4 tartar sauce and got some Mardi gras mustard I paid $16 for my order and did not get a receipt I just left there around about 2 p.m. I cannot contact them due to no phone number listed I am a dissatisfied customer and I need someone to contact me back as far as a replacement or my money back

     Reply

346. This is the second time l paid for food and they left food out that l paid l tried to call always busy a d they don’t pick up. Good food terrible service this is the Popeyes on Cline Ave in highland

     Reply

347. Come on guys chinken and waffles? Let’s up stage them one better One piece of cat fish ,one thie or leg a 1/4 biscuit and gravy small grits, and sweet tea now that’s breakfast

     Reply

348. The Popeyes in Avondale, Louisiana is not letting some people in. I just tried to go in to place an order because there were people in there eating, including a two year old. I was told that the lobby was closed. Two minutes later, they let more people in. I am so frustrated with their: lobby is closed only to certain people.

     Reply

349. I would like to know why a deposit has not been made in my name I work for Popeye’s Chicken in Moody Alabama I was supposed to get paid yesterday and I have not received my pay as of yet the card holder company Rapid pay is a Visa debit card and I have not received any money on it yet I called the company and they told me that no deposit has been made I would like to know why they need my money just like everybody else thank you and you can contact me at 205 427 6823 my name is Bruce Wayne Coleman and I work at the Popeyes Chicken in Moody Alabama

     Reply

350. We have a a Popeyes restauarant located at 14600 Pulaski it is a disgrace to the name.The menu board is broken and it needs t o be cleaned up whenever you go there they are always out of something n

     Reply

351. Friday bout 5: 30 I visited your store in bellmead tx. I pull up and order a 10 pc. Meal. The lady on the speaker said there’s a 4 pc limit. I asked why. She said there was a chicken shortage. No one else is having a (chicken shortage). So I tell her I’d liked 2 4pc orders cause my buddie was with me. She told me no. Excuse me . I was only allowed 4 pcs per car. You denying service to a paying customer. Yes I was told. I paid and I was ask could I pull in front to wait for my order. No one in line cause the wait was so long. So why am I waiting? It was the WORST eating experience I’m my 66 years of life. Never ever will I spend money at a Popeye again. I can safely say I absolutely hate your establishment. I’m gonna do you people the notoriety you so deserve. Check out YouTube. My whole visit I recorded after waiting in-line about half an hour. Let the world see how much of a pony show Popeyes really is.

     Reply

352. Good Morning,

     It has taken hours of failed attempts to reach out to your “Contact US” section of your website. The error message Bummer appears consistently.

     I am writing to determine how a very simple order was botched.

     I ordered a special

     And I received a mess. Only 1 tender had actually chicken all other tenders were just fried crunchy pieces. Th biscuits were hard AND the fries along with both dips missing. I want my monies back AND a complete reset with the right fresh order this time

     Reply

353. Dear Popeyes-It amazes me that a restaurant chain can be in business this long given that the customer service is poor! Over the years, I have visited several different Popeyes in different cities and states. While the food is good (for the most part) the CUSTOMER SERVICE is very poor! I have experienced rude employees, employees that appear to not know what specials they are offering (even when a huge poster is displayed in the store window!). These comments include management staff. In the last week, I visited Store #10869 twice and received the same poor customer service both times. Suffice it to say that I will not be returning to any Popeyes in the future. My visit on 12 Feb 2022 was the straw that broke the camel’s back. I placed an order via the mobile app for a “curbside” pick up (#1020021, store 3 10869). When I arrived at the store to pick up my order, there were no pick-up parking spaces marked. I asked the employee at the drive-through window and the reaction was as if I were speaking in a foreign language, this with what appeared to be some member of management standing next to the employee. After repeating a few times, the drive-through employees told me “You have to go through the drive-through lane”. Then when I got to the window, this same employee tried to charge me for my order which was already paid for. Then, after some confusion on his part, the “manager” intervened and told him to get the order that was already packed. The employee then asked me what I ordered, and after explaining and showing him the receipt on my phone, he handed me the bag and stated “I guess this is it”. Popeyes- YOU need to fix your customer service problem at this and many of your other stores!A Google search shows that this is not an isolated issue, but one that is typical of stores throughout the country.I honestly do not know how your restaurant can continue to stay in business with such poor customer service.

     Reply

354. My son hasn’t received check..he started 01/03/2022.. Marshall, Texas Popeyes chicken ..it makes no sense at all ..

     Reply

355. Ordered a 12 piece chicken only, mild, no short thighs. The young man said it would be a 30 min wait and I accepted to wait. Someone in the back ground said they have it and gave me my total. The cashier had her back to me while passing my order out the window. When checked my oder before leaving the window, and told the cashier that it had short thighs and I don’t want it. She hollered to someone in the back and she was told that she gave me what they have and was getting ready to close. I came home with the chicken and it was spicy. I was not satisfied with the way I was served. This is not the first time that I was not satisfied. I like y’all chicken and would love to patronize y’all but not satisfied with the service.

     Reply

356. The dive thru wait time is unrealistic I have waited 30min just to place order I’m going to speak about this on social media 35th and king drive Chicago

     Reply

357. The dive thru wait time is unrealistic I have waited 30min just to place order I’m going to speak about this on social media

     Reply

358. I went in to your Franchise in Dania Beach Florida first the out of the entrance the door was black and dirty the walkway to go in the restaurant had to wait for someone was coming out to open the door that is how nasty it was as in enter the dinning area crumbs all over the floor all tables dirty broom lean up against the window opposite side water on the floor said something to one of the employee she give that nasty attitude three of them back there behind the counter one was manager she should of let the guy clean up the dinning area was no one purchasing food when left out some just pull off very upset too many complaints people I know had bad experience there I had an uber eats and my food look poor condtion that they give me my whole refund back after they saw the pics and was on the news for dirty dinning

     Reply

359. I t a box dinner with red beans and rice, a biscut and a drink. They were out of lemonade, biscut was dry, red bean cup was half full. I bought extra fries on the side. There were 14 fries in the paper sleeve. The chicken was great but the rest was a waste. It cost more at $ 18.
     I will it back.

     Reply

360. Old, dried out, redipped and disgusting chicken. Spent $33 and couldn’t eat a thing i paid for. Called manager and was given a fake name and told that we were the only ones complaining, so he wont give me a refund or replace. I want my entire order refunded asap.
     2940 I45 Conroe TX

     Reply

361. Popeyes in Cranston rhode island was horrible work ethics ,rude, orders mixed up, throwing the food in the bags,being sassy with customers. Unsanitary!!!!! Holding cell phones during food handling, eating while cooking. No leadership!!!!!!!.

     Reply

362. I order a large macaroni and cheese which is clearly priced at 4 dollars and 69 cents on the inside menu along with the rest of the sides.they tried to charge me 6 dollars , I asked for the 4.69 macaroni the manager said they did not have it and was very rude when I told Her if that’s what its priced that’s what its suppose to be sold for. And she refused to give me the number to Corporate. I will be reporting to the B.B.B. today’s date is Tuesday ,Febuary 8, time of interaction about 430 P.M Auburn street Popeyes, in Rockford IL. I just bought the macaroni for 4 69 two days ago.

     Reply

363. POPEYES LOCATION 2399 W. NORTH AVE.MILWAUKEE WI’

     DRIVE THRU REP. VERY RUDE. I ORDERED MILD CHICKEN ONCE I MADE IT HOME I DECLARED I WAS GIVEN SPICY CHICKEN. I CALLED MANAGER WHO WAS VERY NONCHALANT AND MENTIONED SHE COULD ONLY OFFER EXTRA SIDE FOR MY INCONVEIENCE EVEN THOUGH I HAD JUST PURCHASED 2 SIDES. I WENT TO THE STORE EXPLAINED MY COMPLAINT- YOU GUYS LOST 2 CUSTOMERS AS I WAS EXPRESSING MYSELF AS PEOPLE MENTIONED THEY DID NOT WANT TO DEAL WITH THEIR ORDER BEING MESSED UP. IN BACK OF STORE VERY FILTHY, MANAGER RUDE. I AM A SOCIAL WORKER IN THE AREA AND NOT HAPPY WITH SERVICE I RECEIVED OR CLEANLINESS OF STORE. PLEASE ASSIST OR ELSE I WILL BE FOLLOWING UP WITH THE STATE AND HEALTH DEPARTMENT.

     Reply

364. Order was missing the dessert

     Reply

365. i would like to speak with a person seeing as though i have read the complaints and see no response

     Reply

366. Yesterday February 6th 2022 in Dubuque Iowa at Popeye’s I wanted to order the special shrimp that was posted on the outside board and the employee says oh sorry my apologize that that doesn’t go ineffect till February 11th. Question is why would they put it on the board when they don’t even want to sell it yet ?,and then we ended up ordering chicken dinners they were really thin pieces of chicken all crumpled up crusty and dry and they messed up mac and cheese and red refried beans.
     So out of the 3 of us, we were disappointed..when I went to the popeyes in des Moines, was Great ,but that was in year2014..can popeyes put a time on the chicken, when they fried it..or fry it fresh for each costume? Oh we ended up throwing away our chicken.

     Reply

367. I’m a popeyes customer ever since they open and I’m from Louisiana. Been in Manchester for 17yrs. My mom and I went to the popeyes on south willow street in Manchester a few months ago. I did let yall know about my terrible visit my mom and I had but nothing was done about it. All I asked for when we ordered was fresh fries cause I don’t like the fries when they are cold doesn’t taste good. The girl was rude and I asked for a manager and she said she was and she got oist off started throwing things in the back and told me she just put fries in to cook. She lied and gave me fries in a bag with were cold I was so upset and told her these fries are cold. She said I’m taking the food and giving refund and to get out and never come back. She toke my 81yr old moms food with she should have touched and went in the back we waited 19 minutes or so and she never gave the money back, so we left cause she wanted to start trouble and my mom has congested heart failed and I toke her out cause she asked her where is my money and she didn’t answer her. So we left and have not been back since. So what gives the ugly rude attitude person the right to treat a customer like that for asking for fresh fries to treat us. She keep the 20 and I also call corporate and spoke to several people and still no money. I never in my life have been treated so badly and My mom should have gotten her 20 dollars back. Your business makes it by your customers and will lose more business having a rude manager running it. I would go to popeys 3 to 4 times a week. But that’s ok. I will not support a place that takes an innocent 91 yr Olds food from her and doing the same to me. Didn’t get to take a bite of my chicken. I hope my mom can get her money back. 20.00.

     Reply

368. Why did you remove the dirty rice from the menu?

     Reply

369. What’s website where I can get my 2021 w2 form?

     Reply

370. Does Popeyes offer FMLA for its employees?

     Reply

371. I ordered the six piece bix box in store for take home. The store location is on Ella Blvd at 610 in North West Houston. When I got I found a two piece meal with two sides not the six pieces I expected. My girlfriend wasn’t happy and neither am I. We enjoy Popeyes chicken but after this, who knows

     Reply

372. Good afternoon, I visited your restaurant at Sebring Fl. today at 1:00pm. First, when place the order and requested the sides the cashier stated they didn’t have corn in the cob neither coleslaw. Can’t believe that one of the main side as coleslaw they were out. Second once I got home and was eating the chicken the thigh was not cooked properly it has blood in the middle.

     Reply

373. customer service is a joke! i have called 7 times,they hang up you everytime. corporate sends you back to them. what is the problem? stores here can not get the gift card to work even though it has a balance

     Reply

374. gift card will work,customer service is a joke! what is the problem with them? i would like to have problem taken care of

     Reply

375. I went to the Olney Maryland last night Staff was rude And unhelpful I asked for the special that I saw on TV Then and offer that I ask for 3piece chicken They didn’t have that either He rang up One chicken wing and a biscuit for $3.1 Why do I need to buy a meal if I I want the chicken only I thought that sports you guys sell

     Reply

376. Your Popeyes store in turlock ca ca has the worst management and so rude ,the store is dirty and drive thru takes over 30 minutes to get an Order taken never going here again

     Reply

377. I been trying to reach you guys to get my W2 forms I have no other way to access them.

     Reply

378. Just a brief question with the latest campaign having the big box for six dollars advertised my local Popeyes is charging eight dollars for the exact same thing that you have advertised on TV? Is it six dollars or eight dollars?

     Reply

379. Is 1:00 p.m. I’m at Popeyes on Pennsylvania and Stanley avenue at the supervisor for freshly drop chicken classic sandwich she told me 20 minutes I’ve been here 20 minutes she hasn’t got the chicken made the chicken sandwich yet for me and all I ask nicely for a fresh drop chicken sandwich will you please call back and text me when I’m being denied like this here for a fresh chicken sandwich thank you

     Reply

380. The popeyes on deans Bridge rd augusta ga is the worst everything about this store is slow no sense of urgency it is the worst

     Reply

381. 3pc combo mild with mashpotato and gravy small Dr pepper classic chk sand fries water the food was so greasy and so hard I almost broke a tooth and I didn’t get my mash potato and the chicken sandwich was greasy and nasty so I want a refund

     Reply

382. I would really like a copy of my w2 emailed to me so I can get my taxes done.

     Thank you,
     Jodi Bagwell

     Reply

383. We went to your store on S Arlington St in Akron Ohio and the store was filthy!!! All the chairs were turned over on the tables, the only establishment left without an open dinningroom in town. Your manager was very rude when we walked into the restuarant making us feel like we shouldn’t be there. We turned to leave without purchasing any food or drink and see that your employees were using the dinning area as the employee locker room. There was clothing and boots among the tables and booths. We drove 30 minutes to get to your store, passing several other restaurants and I have to say never again. This was our first time visiting Popeyes and unfortunately we will not be returning. This is only the second time I have filed a complaint about service in my 52 years and unfortunately it is with your establishment.

     Reply

384. I had the worst experience at your Popeyes location 10332 I’ll never be back

     Reply

385. The store in chiefland florida need to be looked at, This is the 3rd time they have messed up our order. This time we went back and the manager still messed up our order no fries. We told him they have done this before he just got rude we didn’t get his name. I’m calling the cope office. We are not the only ones this has happened to. I have lived in Chiefland for 30+ years. I’m telling everyone to make sure the don’t go there or if they do check there order before they leave. this is not right.

     Reply

386. Hello I pulled up to the Fairfield township Butler county Ohio location I said at the speaker to provide my order for about 2 minutes no one said anything I said hello one time the person who came back on the speaker was very rude and said you do not have to say hello it dings in my ear I asked him to not be rude could I please speak with the manager she said she was the manager I do not have the name it is approximately 6:10 p.m. on Sunday the 30th of January so I’ve been sitting here for 6 minutes now and no one has come back to the speaker and said anything to me or take taking my order the parking lot has one car in it okay we’re not going to do this okay I’m not going to do this with you yes I am right now thank you gladly as soon as I finish my report okay well no one is behind me let’s not be rude okay what’s your name excuse me what’s your name what is the manager’s name on duty so you’re not going to give it to me do I need to come in that’s okay they can figure it out by the schedule thank you and you have a nice day and be blessed stay safe and don’t be rude and they’re not even busy and they’re not even busy

     Reply

387. What is it with the Popeyes on Elmwood Ave in Buffalo New York. I wait in line for about fifteen minutes or so, finally get waited on and the worker tells me “oh, this is the online service only, you have to go through the drive thru to get food.” Tell what’s going on. I won’t go there again.

     Reply

388. I went through the Popeye’s drive thru located at 1115 Bluemont Ave, Manhattan, KS 66502. When I got home my order was missing the red beans and rice I ordered. The manager spoke to when I called was a bit confrontational but helpful, possibly to them being busy. When I looked at my 16 piece chicken order I noticed Popeye’s did not replace the wings with thighs. When I called back I spoke the the GM, I believe his name was James. He was very abrupt with his tone when I informed him I had just called about my red beans and rice and now I have noticed I have wings in my order when I asked for them to be swapped out for thighs. James did not provide any solution other than to tell me to “Have nice day and hang up on me.
     I called back and spoke to the first employee/manager to try and get this resolved since I was hung up on. She again helped me which I appreciated. However, she also informed me that “I don’t know what to tell you. This is not Burger King, you can’t have it your way.”
     It would appear your Popeye’s located at this address is in need of some additional training.
     Thank you allowing me to voice this concern. The mistakes in my order and the lack of customer service I received may have been due to them being short staffed and busy. While mistakes happen, it is not good for business when customers have an order that needs to be corrected and are met with confrontation by the managers.

     Reply

389. Went through the drive-thru and the guy talk to us like we were a dog. Very helpful we went inside a talk with management and he talked to management like he was a dog

     Reply

390. I had went through the drive-through on South East 14th street in Des Moines Iowa and I had ordered a 16 piece meal teen piece meal that came to $53.50 They were out of macaroni and cheese they were out of coal slum Kohl slob so I had my choices that my 3 sides was too mashed potato gravy and one red beans and rice and I didn’t notice it until I got home that I’ll be got 1 mashed potato gravy and 1 red beans and rice for the price that I paid I mean I shouldn’t at least got all my food when then I tried contacting them and I’ve been trying now for 2 hours and nobody’s answered the phone once.

     Reply

391. I went to purchase a 5.00 box and the associate wrang it up and told me it cost 6.00 since I came in to order,I was stunned.Also my 2 regular sides were half full,when I got home,but I paid 6.00.Also I was shocked to discover that I had 1 leg and a breast,I only order dark,ALWAYS.

     Reply

392. I went to Popeyes last night with my family. As I were in the drive thru I noticed an all male staff. Everyone was busy. I complimented the manager and shared this with him. Immediately following that I turned to see a male walking around with a sport workout tank top on, out of uniform. He was taking orders for the drive thru. He was also walking around the entire floor, arm pits exposed and appearing a little sweaty. I shared with the manager that this was not good and it looked a bit unsanitary. He told me that the guy was marinating chicken in the back and got something on his shirt that was why he wasn’t wearing his shirt. He then told me that he was the only o e willing to stay to take orders and he was shirt staffed. He said don’t worry he wasn’t around your food. He did not seem interested in how this represents Popeyes so I told him I was going to call corporate. He said okay and he said that corporate would just call him to talk to him. The guy should have been taken off of the floor away from food. He was all over the place. The tank was a Chippewa Valley High School, red tank. This store is on Hayea and 19 mile road in Clinton Township or sterling Heights Mi.

     Reply

393. I went Popeyes in dyersburg Tennessee I paid $40 for a meal that I only got partial of the meal and I have called the number six times and I have let that phone ring 30 times each time nobody picks up this is my last time even ordering from Popeye and trust me I will be letting my friends know not to go there.

     Reply

394. I ordered a 3 piece tender meal. When I got there the inside was closed and could only use the drive thru. I was sitting waiting to place my order for just under 5 minutes before I had to ask if somebody was there. The man said to hold on. I waited another 12 minutes before he came back to take my order and then when I got to the front to pick up my order I had to wait another 10 minutes for them to prepare my food. When I got home they gave me the wrong order! I was not about to go back to deal with that mess

     Reply

395. To whom it concerns, please refund $6.58, to me, account my order was not completed.
     I recently (1/26/22)visited a Popeyes Louisiana Kitchen located at,
     725 11th Ct W Birmingham, Alabama 35204, store # 2456.
     At approximately 8:20ct, I entered the drive-thru, and, asked for a large mashed potato, I was told that they only had small sizes available, so I asked for two small orders. I was instructed to drive around for my total. The employee told me the total was $6.58, and, asked for payment. I handed her my debit card, she processed the payment and returned my card and receipt. She then told me, there were no mashed potatoes and asked me if I wanted fries, macaroni and cheese, or chicken, I answered no and asked for a refund. the employee requested assistance from someone else who told me that she couldn’t give me a refund and to come back tomorrow. I handed her my receipt so she could indicate that I should receive a refund, she then told me to pull down and wait. At this point I pulled off frustrated and hungry!
     I don’t believe this is the way you intend to do business or how you want your customers treated. Please reconcile this matter favorably towards me, with the standard that has made Popeyes the benchmark for Louisiana style chicken from Birmingham, Al to Bowie Maryland, Sincerely
     Alfred L Rodgers

     alroxxxx @gmail.com
     5801 Emily Circle
     Irondale, Alabama 35210

     Reply

396. It’s sad that you have to wait in line for about 30 or 40 minutes before your order is taken, then get the order and then they didn’t put all your food in the box

     Reply

397. 961 Sepulveda Blvd
     Torrance CA, 90502
     310539xxxx
     The above location suddenly stopped taking online/mobile orders, and for us that suffered from chronicle medical conditions or are incapacitated and live only a couple blocks away is unfair, especially when we have been ordering since the pandemic, which by the way, hasn’t gone away. (Their customer service is excellent)

     The location in Carson which is the next closer to us is out of the question, since the customer service we have experience is beyond horrific, especially when the girl that claims to be assistant manager acts as if she owns the place and is irrespectful, especially if we’re complaining about something wrong with our orders. The manager always takes her side, so he’s of no use and gives Popeyes Chicken a bad image.

     I mostly order online, so there is record under my email address.

     Thanks for the time, and the attention to this complaint.

     Reply

398. i am calling store # 11703 and they will not answer for days now , i got an order from them and it was not my order as well as the service was ridiculous i need a refund and a manager to call me immediately

     Reply

399. Manager Staff very unprofessional and disrespectful. Manager Name: Kuss., Store # 13420
     Location: Middletown, Delaware 19709
     Order # 45 and 44
     Manager Kuss told me I couldn’t place two orders from the drive through window. My Wife is Handicap ♿️ the dinning area of store is closed due to Covid-19 Pandemic. I place my order so Manager Kuss had me to come to the pickup window upon arrival I explained to her that I needed to place another order for my Wife., Manager Kuss told I have to go all the way back to the end of the order line to place another order. I explained to her that theirs no other car’s beyond me so how come I couldn’t place another order for my spouse? She replied the computer wouldn’t allow her to place another order., even though no other car’s was in line. I’m so deeply disappointed in her actions as being a Manager representing one of the most leading food chain. Please contact me as soon as possible because I’m “Devastated”

     Reply

400. First off, I ordered a 8 pc. SPICY meal with potatoes/gray and coleslaw. The wkr said they only had spicy thighs so I said ok, give me 6 PC of reg. and 2 spicy thighs. Then she said we don’t have coleslaw today!!! Why don’t they have either at 3:00 pm. I ordered mac and cheese in place of the coleslaw. I live 45 minutes away from the restaurant. When I get home, I have 8 spicy thighs, 2 sides and 3 1/2 biscuits! I don’t know what happened to the other half! My recipe clearly has 2 breasts, 2 legs, 2 wings and 2 thighs on it. paid 33.00 for thighs!! I’m completely frustrated because I was overcharged and ripped off. I’m not going to return it due to the distance but I can promise I WILL NEVER GO THERE AGAIN!

     Reply

401. What good does it do for a customer to contact headquarters/home office to launch a complaint if no one will answer the phone? If anyone is interested in my family’s recent experience, please feel free to contact me at 618-751-xxxx. Thank You!

     Reply

402. Elmwood buffalo ny has terrible customers service female who answered the phone hung up after i asked to speak to a manager when on to tell me her name is not important after asking for a name.. My complaints was my order was was wrong after i called in to make sure my doordash order was correct, she said she is the one took the order and it should be right. Worker is very rude and actions should be taken ..thank you in advance..

     Reply

403. Please upen a Popeyes in Lakeland, TN off Hwy 64. We need one desparately.

     Reply

404. Buyer beware!!! FALSE ADVERTISEMENT at Popeyes. Check your receipts, make sure you are being charged the correct amount.
     Here’s my story
     On Monday, January 10, 2022, I went through Popeyes drive-thru at 3825 38th Street, Moline, and ordered an 8 piece Box Meal. On the drive-thru menu, the price for the meal was $19.99. When I got up to the window I was charged $24.19 after taxes, $21.99 before taxes. That’s a $2.00 difference. I questioned the sales associate about the $2.00 and she stated that the prices have gone up and that they were waiting for their regional manager to come and change the menus. I gave my name and number to the sales associate and asked her to have the regional manager contact me. After 24 hours, and no phone call, I called the store and spoke with the on-duty manager and she stated that corporate changed the prices and they were waiting for corporate to send them the new menus. She also stated that they were not allowed to put a sign up stating the price differences. I again gave my name and number for the regional manager to contact me and asked for corporate’s phone number, which she stated she didn’t know. After another 24 hours, I contacted Popeyes corporate office to file a complaint. The young lady I spoke with on the phone apologized and sympathized with me. She stated they would get in touch with the regional manager and contact me with information. I gave her my name, phone number, and email address. It’s been 1 week and I have not heard anything. This price discrepancy is false advertisement at its finest and the managers, regional managers, and corporate does not want to do anything to fix this.
     I personally will NEVER spend my money at Popeyes again.
     ANDDD.. I just tried to email the CEO of Popeyes and the email address came back as a bad email address. xxxx @rbi.com
     What kinds of show are they running there. If the leadership is this bad from the top… Can you imagine how bad each individual store is run, just saying.

     Reply

405. FALSE ADVERTISEMENT
     On Monday, January 10, 2022, I went through Popeyes drive-thru and ordered an 8 piece Box Meal. On the drive-thru menu, the price for the meal was $19.99. When I got up to the window I was charged $24.19 after taxes, $21.99 before taxes. That’s a $2.00 difference. I questioned the sales associate about the $2.00 and she stated that the prices have gone up and that they were waiting for their regional manager to come and change the menus. I gave my name and number to the sales associate and asked her to have the regional manager contact me. After 24 hours, and no phone call, I called the store and spoke with the on-duty manager and she stated that corporate changed the prices and they were waiting for corporate to send them the new menus. She also stated that they were not allowed to put a sign up stating the price differences. I again gave my name and number for the regional manager to contact me and asked for corporate’s phone number, which she stated she didn’t know. After another 24 hours, I contacted Popeyes corporate office to file a complaint. The young lady I spoke with on the phone apologized and sympathized with me. She stated they would get in touch with the regional manager and contact me with information. I gave her my name, phone number, and email address. It’s been 1 week and I have not heard anything. This price discrepancy is false advertisement at its finest and the managers, regional managers, and corporation do not want to do anything to fix this!

     Reply

406. Went to get food and NOT ONE EMPLOYEE HAD A MASK ON!!!! SO I just left did not get food and 2 employees was looking at their phones smh

     Reply

407. Today I am writing to file an unethical way of doing business. I went to Popeyes located at: 3111 NE Pine Island Rd., Cape Coral, FL 33909. I was so excited to try out the new Big Pack for $6.00 so I ordered two, one for me and one for my mother. When I get to the register, the lady says its $17 and some change. When I asked what is the charge between $12-17 and she replied “TAXES”. I was stunned to hear that I was being charged $5 in taxes on a $12 purchase. This would literally come out to about $.85/per item in the box. This is unethical and outrages!

     Reply

     1. I had the same issue. I ended up contacting the Better Business Bureau and filing a complaint. I want my money back at this point.

        Reply

408. Why is an 8 piece, all dark meat, for $20?
     We expected 2 breast, 2 thighs, 2 drum, 2 wings. Felt very shorted, Popeyes on Lyndale in Minnesota, very rude when we requested a correction
     We eat alot of Popeyes and love your chicken

     Reply

409. How hard is it to get 4 breast and 4 legs when you order at the Popeyes in the 2 longview tx stores

     Reply

410. I placed order at the Dallas location on Belt Line, just west of Coit for a 3 pc spicy combo, asking for 2 breasts and one thigh, a side of mac&cheese and 1 frozen strawberry lemonade. I paid $11.34 which is higher due to the up-charge for the 2nd breast. I see that the cost went up by a dollar or so which isn’t unexpected due to the increased cost of chicken. What I found in the bag when I got home was that there was no drink and that I got 2 thighs and one breast. Since we didn’t want to delay dinner and end up with cold chicken, we went ahead and ate what we received rather than return to the drive thru (the main store doors were locked and some dude who had ordered online and was there on foot couldn’t even get his food even though i offered to let him go ahead of me. The drive through was painfully slow so they probably had staffing issues. That doesn’t excuse incorrectly filling orders so I am not thrilled with this experience.

     Reply

411. I tried to purchase a “Big Box” 1/12/2022 from your Edgebrook Houston Texas location and was told Popeyes was not selling it any more.

     Reply

412. January 13th 2022
     11:57am

     Attn: Popeyes Customer Resolution Team Manager

     Hello,

     I am requesting an update on my request for a refund in the amount of $22.64 (Order # 78 – Store # 2264). I have contacted the corporate customer service department and this department has opened a case under my name (Vincent McIver). Additionally I would like to speak with the Director of the SE Region (Atlanta Metro Area) as soon as possible regarding my concerns. If this request can not be meet, please have a direct representative from the corporate offices (Miami, FL) contact me as soon as possible.

     Thank you,

     Mr. Vincent E. McIver
     Director
     Atlanta Shoe Studio LLC.
     (770) 864-xxxx
     vincentxxxxxx @yahoo.com

     Reply

413. My friend and I went to the drive thru at the 13337 Euclid Avenue location yesterday shortly after 4 PM. We attempted to order 2 chicken sandwiches and were told they weren’t available, so we ordered 6 wings. The total order totalled $15.73, but refused a receipt. We checked the bag upon receiving our food and had a drum stick, and 2 thighs. We ordered 2 biscuits. Received one, and an order of ref beans and rice wr didn’t order. When we complained we were informed no wings were available. The young lady them gave us 2 drumsticks and a cold wing, slammed the window and turned her back. With such horrible customer service I am surprised that location is still open.

     Reply

414. I am very disappointed in a few of your store I even called to your office in Florida the lady noted my complaint but I never received a call back. Tonight I was charged $9.99 + tax for a 3 peice dinner when I made it home there were 3 baby wings. I could not believe they felt that this was ok . But it is not I would like someone to respond to me to show you care and to give me a refund or something. My cell # is 410 365 xxxx

     Reply

415. My order was incorrect and the inside of this location was filthy, long time before anyone greeted me and asked to take my order, staff eating food in plain view on the floor , talking on cell phones (sounds like personal calls) the Mngr on duty used profanity when speaking with other employees. I called the location to inform the Mngr on duty (Mngr that answered the phone said her name was Ashley – she gave me a false name – her real name is (Ms. Shakana Robertson – Mngr in Training) about these issues and that my order was incorrect *The Mngr Hung Up the phone *call was at 9pm on 01/11/21*. I went back to the location to return incorrect order and ask for a refund. The mngr on duty printed out a copy of my Orig. receipt and did not issue me a refund *my order was #78 and amount was $22.64. Additionally when I was at this store location I observed employees eating food while preparing orders, talking on cell phones *personal calls* and the store was dirty *total lack of effort* I would like to speak with the district or Regional Mngr/Director for this location. Also I would like the Director for Quality control to call me to discuss the multiple issues at this location. Vincent M.

     Reply

416. good morning I work for the Springhill and Towneplace suites on Palm Parkway make Buena Vista Orlando Florida I’m only 1 mile away from the new Popeyes restaurant on international drive and Daryl Carter. I would like to offer hotel accommodations for your crew coming down to Orlando to open the restaurant. Please reach out to 407-779-xxxx or via email below for a discounted rate and to go over the hotel amenities parking will be waived. Thank you

     Reply

417. The chicken was burnt, red beans and rice was dry and smelled spoiled. I took it back and 2 Young employees snickering like it was funny. Let me back up one step. I pulled up asked for the manager, young girl come to window. I tell her what the problem was and she and the young boy started snickering. When I asked for my money back then they have to get the real manager to authorize the refund. I tell him the problem and his response was they’re only kids. The kids continued with the same behavior in his presence. This all happened on January 11th at approx. 6:50 pm. My contact number is 763 913 xxxx. I expect this to be addressed and I would like to know about how it was addressed. My name is Armour and this is the Popeyes on West Broadway in North Mpls.

     Reply

418. Why do I have to wait 20 minutes for chicken then pull up to the window for chicken only to be told I have to wait an additional 10 minutes for them to fry the apple pies at restaurant no. 2363 2000 gentilly Blvd nola

     Reply

419. Wont anwer the phone, didnt give me half my food spent 60$ on a 16 piece meal an a 8 piece spicy didnt get any cookies Mashed potatoesa an got a small when i ask for 2 large for 16 piece and a large for my 8 piece. Covington ky

     Reply

420. Was at Popeyes last week and they forgot to put in one piece of chicken I called and talk to Austin this is the Bulverde Texas branch and he said I could get the chicken and a side for free when I go back OK I went today and I ordered some chicken and everything and they forgot biscuits now you can’t go in and get everything you order I don’t understand that

     Reply

421. I frequent popeye’s chicken weekly and never have I ever experienced such rudeness the girl who was working in drive-through she was very impolite unprofessional and rude I don’t know she needed a break or just need a new job but for that reason I will never go to popeye again.
     This was the Popeyes in Renton, Wa

     Reply

422. I was an employee at popeyes in Wilson north Carolina and on Saturday January 8 2022 and employee name Larry auther threatened me 3times with a knife I told all the managers that was there and they laughed it off they let him stay and I was told by him that if I came to work on Sunday I was gonna die so I called out went to the police station and later I was notified that I was fired from my job. It’s not fair to me I was afraid for my life can you help me I need my job I worked hard there didn’t have any problems I came to work early and left late and if I was fired I think he should of been fired also

     Reply

423. We spent $52.00 for a door dash order. We ordered a chicken sandwich combo that arrived perfect. We also ordered two 5-pc tender combos and got two 5-pc chicken pieces. Only one got the side. Did not get the other 2 sides we paid extra for. No sauces at all. No utensils or napkins. There is no excuse for this–carelessness because it was a door dash order. No answer when I called the store. Door Dash did give us $7.70 refund. Big deal. Not even close to what we should have received for this poor excuse of a “completed order.”

     Reply

424. I just wanted to let Popeye’s know how disappointed I am of our neighborhood store that every single time I have gone to it there has been some type of mess up or the food is just horrible at store number 3792 on 5946 airline Highway prairieville Louisiana 70769 it never fails every time I go there there is some kind of complaint this time we went through and ordered an eight piece dark mild with beans and we came home and it was a eight piece family meal spicy the biscuits are always flat and hard the chicken is overcooked sometimes you go through there they’re rude and when they don’t have what you want they tell you what you can have or that’s it I would really appreciate I’m sure everybody else in prairieville would appreciate if y’all handle this because it’s bringing Popeyes a very bad name thank you

     Reply

425. The mash potatoes have change and the new version is disgusting. Henrietta NY the west Ridge location. Just spoke with the manager and she said the company has changed the brand of mash potatoes. This new brand is soupy and taste like a box of Idaho mash potatoes.

     Reply

426. I apologize for making a complaint in the past about the restaurant. I called about the things said before

     popeyes mall circle waldorf maryland

     Reply

427. someone who works at Popeyes on Gillespie Street Fayetteville, NC stole My credit/debit card info when I payed for My order!

     Reply

428. Hey I need the ine number for Popeyes in Gulfport ms

     Reply

429. Ordered 3 piece snack all wings. Wings were tiny with no drumettes, just flats. And it costs $5.44. Have eaten Popeyes for many years—- no longer.

     Reply

430. You are missing the boat on putting battered chicken gizzards on your minute on all your store no we’re in Fort Walton Beach can I find them I have to drive 17 miles to get them and sit in a car line forever. Try it and advertise it in Fort Walton Beach store on Eglin Parkway I am sure you will have a Winner people love gizzards fried like all your good food. Try it I bet you will be surprised !!!!

     Reply

431. Saturday Jan 1,2022 we stopped at pp in Princess Anne for dinner to go, my husband & I purchased a 11pc spicy & Sides for a total of $27.94. The chicken was dried as though it was reheated, hardly any gravy on potatoes, Cole slaw not completely filled and a not so fresh apple pie and no biscuits as the cashier stated he put 4 in the bag with food. It was trash I would like a Fresh meal or my money returned to me $27.94 that was thee most worse service ever, cashier wasn’t all that friendly either like didn’t want to be there no thank you or no

     Reply

432. I LOVE ALL YOUR FOODS. ESPECIALLY THE SANDWICH, THE BISCUITS, THE CHICKEN AND RED BEANS AND RICE.

     That’s why i’m sending this to you. Although the people working at Popeye’s here in LaGrange are nice, they almost always have a hard time getting my order correct. (This includes others with whom Ive spoken with.) Also the lines in the drive-thru are up to 15 minutes long.)
     This is the 3rd Popeye’s that’s been located here. The other two went out of business. I sure don’t want yall to do the same.

     Nancy Wardlaw email: chxxxxxx @wardlaws.us
     Phone: 706 837 xxxx

     Reply

433. Highly disappointed with my food if you could call it that today waited in line for 35 to 40 mins recieved my order everthing was old or over fried, just dry and hard,macaroni tasted as if it was tainted or dropped in bleach. Fries were luke warm and chewy. This meal cost me $30.63 and I couldnt eat it. I’ve never had an experience that bad before. I love popeyes chicken. But if this was my first time I would never go back again!😡

     Reply

434. I have been trying for over 2months to get my 20$ gift card for crappy food & a rude drive though person. Everything I call the time gets longer & longer. Just called today & wS told up to *12 weeks* to receive gift card. Our order was 2 sandwich combos & this was at WALLISVILLE ROAD HOUSTON TEXAS 77015. Your customer service SUCKS.

     Reply

435. Stopped at Popeyes last week and as I paid for my food at the drive-up window I gave the employee $10 and my change was supposed to be 9 cents and she told me she didnt have any change to give me.
     I think for such a popular restaurant that is very poor business. It’s not about my 9 cents but the situation and I thought it should be brought to your attention. How many other people that day had the same experience.
     It was the restaurant at Belleville Crossing in Belleville Illinois
     I think that may have my last visit there.

     Reply

436. Habia un restaurant en la Hannover st en Allentown Pensylvania y la cerraron , pregunto cuando la abren ?

     Reply

437. I drove 30 minutes out of my way to go to the Popeyes that was open and Mchenry because the one in Crystal Lake closed and Mchenry said they closed at 10 so I tried to order 2 5 piece spicy chicken tender meal’s And they said they didn’t have any so I ordered $15 Wourth of food that they did have I got home with the food it was all cold and they probably should have thrown it in the garbage instead of selling it to me I’m looking to see if you could resolve this at least compensating me the 25 piece spicy chicken strip meals that I orderedAnd they said they didn’t have It was Popeyes number 13356 Order number 20 on Wednesday, December 22 at 9:53 PM thank you hope you can help me with this matter

     Reply

438. I ordered a family meal on the mobile app to only recvd missing items I was missing 5 Bisquick and the red beans and rice was half complete very disappointed in this service with Popeyes on 1711 beltline rd Irving,Tx

     Reply

439. Hello HOW ARE U I WAS EMPLOYED AT 6800 SW 8TH STREET I REACHED OUT TOO THE dm Fadi & LIONEL NO ONE ANSWER OR RETURN MY CALL THEY PAID ME A CHECK FOR 211 IM MISSING MY MONEY I WORKED 58 HOURS I HAVE MY SLIP FOR PROOF ITS RIDICULOUS THAT THEY TOOK MY MONEY FEOM ME

     Reply

440. Very unprofessional, I order a family meal and I had to ask four times for condiments. I order about 50$ worth of food. They Did a whole address you and I completely understand due to the pandemic they are understaffed and overworked but it was just ridiculous attitude and hospitality service, while on vacation. I will never go to this location again in Deland Florida. The chicken was horrible. 386 275 xxxx

     Reply

441. In RockyMount N.C.the supervisor Name Dominic she is very rude on the 26 night I order 5 tenders and fries and a Sprite and 2 apple pies when I got home there was a chicken leg and a thing I dont like that they never gave me my apples pies and gave me the wrong food,I call and a very nice person name Dayshea answer and I explain to her she told me to go the next day because it was late and she thought I d iui d not want to go back she was right.I went today and they gave me a hard time Dominic did not even come to talk to me she was so rude an unprofessional she made me feel so bad .I don’t know why people treat you so bad I spend 12.59 and I could not eat because I dont like what they gave it was not what I order

     Reply

442. Popeyes location in Shelby, the store ranks extremely low as far as the unprofessionalism displayed by the employees. I have witnessed employees being verbally abusive to customers and the attitudes are aggressive to say the least. This past week I stopped by the restaurant on Friday night at approximately 7:30 PM and was made to sit in the drive through for at least 15 minutes before an employee finally came over the entercom to say they were closing early, I was confused and I asked the server I thought Popeyes was open until 830 pm tonight and she responded was I crazy. I truly enjoy Popeyes that. I’ve eaten over the years at different locations and was looking forward to the location here would succeed but I’ve spoken to a few people and they have actually turned against the restaurant in general, I beg management to need to intervene before this restaurant becomes a victim of it’s on employees.

     Reply

443. We frequent the establishment quite often, the past several times, not only is the 45minute wait time ridiculous, but to get home every time and the order is never right. Tonight we ordered 2 Two piece all white dinners with mashed potatoes and a biscuit, to find out when we got home we had 2 pieces of chicken each, that”s it no sides when we paid for two dinners. Tried calling the place for an hour straight to tell them about it but they wouldn’t answer the phone. Not only has the quality of the food gone down, but the customer service is horrible, Or basically non existent. You have lost a good loyal customer

     Reply

444. I went to Popeye’s the other day waited 50 minutes in line after placing my order and they still got the order wrong the people inside were rude we’ve always have problems with this store it is this one in Belleville off Frank Scott parkway please can you address this issue for some reason they don’t get the clue of how to do their job

     Reply

445. It has been brought to my attention that you’re a drive-through attendant for stealing money from your patriot. How?? they are handing a customer the receipt and paper money in their hand they change they are putting in a teal and not making it aware that the money is there and The customer drives off and leaves his change and it is not being returned to the customer so the drive-through window attendant is keeping an authorize money as thievery. Please address this quickly this is happening in Toledo Ohio Cherry Street store thank you and have a great day

     Reply

446. Popeyes experience.
     My husband and I walked in and no one was servicing customers at the counter. We waited appx. 15 mins before the gentlemen at the drive thru came to the counter and stated someone will be right with you. Another 10 mins passed and same guy said, he’s (pointing at a gentlemen sitting at a table on his cellphone) whom we noticed when we 1st walked in. He’s on break and will be with you when he finishes. There were 3 cooks, 1 bagger, 1 drive thru employee and not one could take over the register? What would’ve happened if the guy was at lunch? This is totally unacceptable, unprofessional, and needs to be addressed. I worked as a Supervisor/manager in retail and this would have NEVER happened in my place of business. I noticed ALL Popeyes on Yelp received
     1 – 1n a half stars. And now I understand why. This is absurd. Popeyes will soon be out of business if you continue service like this and don’t turn this around. Check out Yelp to see what the customers are complaining about and fix it. I always looked at my reviews to correct, contact and address any problem the customers may have experienced. I will also be contacting headquarters about this issue. However, my husband and I left without ordering and took our business across the street to Carl’s Jr. As soon as we walked in Carls Jr, the employee “mopping” greeted us, hello welcome to Carl’s Jr. The staff was friendly at the window and was prepared to take our order. Totally day and night experience. Also, we first were in the drive thru line at Popeyes but cars started getting out leaving and now I see why. We left the drive thru and decided to go inside. That’s when we experienced NO customer service! Popeyes experience.
     My husband and I walked in and no one was servicing customers at the counter. We waited appx. 15 mins before the gentlemen at the drive thru came to the counter and stated someone will be right with you. Another 10 mins passed and same guy said, he’s (pointing at a gentlemen sitting at a table on his cellphone) whom we noticed when we 1st walked in. He’s on break and will be with you when he finishes. There were 3 cooks, 1 bagger, 1 drive thru employee and not one could take over the register? What would’ve happened if the guy was at lunch? This is totally unacceptable, unprofessional, and needs to be addressed. I worked as a Supervisor/manager in retail and this would have NEVER happened in my place of business. I noticed ALL Popeyes on Yelp received
     1 – 1n a half stars. And now I understand why. This is absurd. Popeyes will soon be out of business if you continue service like this and don’t turn this around. Check out Yelp to see what the customers are complaining about and fix it. I always looked at my reviews to correct, contact and address any problem the customers may have experienced. I will also be contacting headquarters about this issue. However, my husband and I left without ordering and took our business across the street to Carl’s Jr. As soon as we walked in Carls Jr, the employee “mopping” greeted us, hello welcome to Carl’s Jr. The staff was friendly at the window and was prepared to take our order. Totally day and night experience. Also, we first were in the drive thru line at Popeyes but cars started getting out leaving and now I see why. We left the drive thru and decided to go inside. That’s when we experienced NO customer service! The BBB needs to hear about this experience.

     Reply

447. Need someone to call me please 920 977 xxxx

     Reply

448. I think Popeyes chicken is the best on the market. But, the prices are getting so extravagant that it is pricing itself out of the market. Yesterday, my wife got an eight piece family meal with an extra red beans and rice (that recipe has changed for the worse but that is another story) that wound up costing us $31,53. Really???? I am 75 years old, and you have lost this customer.

     Reply

449. Hello I was just at your location on eastchase Pkwy in Ft worth(arlington) Texas. This place was so hard to believe I don’t even know where to began. Far more than I care to type so if someone who could contact me that would great. My number is 254-662-xxxx. A quick rundown I was called a hoe and told it was none of my business as well as I was going to be shot. So it’s pretty imperative someone gets back with me as soon as possible. Thanks so much for you time and I look forward to hearing from you.
     Sincerely, L.Luke

     Reply

450. I’m sure this isn’t shocking information, but your location in Hutto TX sucks. I’m not even sure how you’re still in business based on the service at this store. This will be my last visit to any of your locations after this evening. Young kids unsupervised by incompetent management. Perfect recipe for disaster. I run a business and if you’re excuse is you can’t find good help….you’re not trying hard enough.

     Reply

451. I got fired from Popeyes in Paris Texas for not wanting to pan up old chicken that the kill date was already expired on and the manager wants to get in my face and scream and fire me it’s all on your cameras and then she follows me out in the parking lot trying to fight me and follow me down the loop trying to get me to pull over to fight meL

     Reply

452. We had lunc lunch at Popeyes in Michigan city IN it was terrible

     Reply

453. My daughter works at Popeyes in Lumberton, Texas her manager Dakota is making the employees give out food with no lids which is messy and could cause contamination to products, they have also been out of cleaners to clean floors and surfaces which diffently can cause all kinds of spread of disease and viruses especially from poultry, the manager doesn’t know how to order supplies and has no business in management as a mother and citizen your business may need to be shut down if these safety issues continue

     Reply

454. I was at a few locations in Birmingham Al and the customer service is one of the worst I’d ever experienced. I wait at your Finley Boulevard and waited over ten minutes and no one spoke on the intercom to say anything. It was around 5:40 p.m and one of the employees was standing in the window and wouldn’t even look up as I passed by. I don’t understand why people are doing jobs that they really don’t careless about their customers. There is not one location here in Birmingham where you see that any of their personal car about my concerns.

     Reply

455. I have spent so much money at the Tillmans corner Alabama franchise that it’s ridiculous. I have left complaints, I have gone back up to the store and taking my food back, I have been handed cold food out of the window so many times it’s unbelievable. I’ve gone again tonight, and the food was not only cold but it was very old, very much like rubber. Is there anything that you can do about this issue, and yes it is an issue. Tonight I spent $25 and it went in the trash, so imagine how many other times I’ve had to do the same, it’s costing me far too much over there stupidity. Everyone knows you don’t serve cold, old, rubberized food. I will soon be calling the health department because no one should be serving cold food. But I’m definitely going to be sending the health department a complaint and ask them to give them a visit, without a heads up notice.

     Reply

456. How can I get my last check stub with my year to date on it and I don’t work there Anymore

     Reply

457. How in the hell u cook chicken all day every day and run out of flour come own Popeyes in Tupelo Ms this doesn’t look good and bad for business owners

     Reply

458. I ordered an 11 piece mixed special and received 6 drumsticks, 1 wing, 2 breast, 2 thighs. I was not told there was a wait on white meat, if so I would have had to option to get what I ordered. I was on my lunch break and late returning due to the wait for the wrong order. It’s enough to wait in line sometimes for almost an hour, then to not receive what is paid for is not acceptable. I’d like to be compensated for the bad service.

     Reply

459. I have been waiting for a refund for almost a month now. My ticket escalation number is 3310511. Can you please help

     Reply

460. On December 15, 2021, I ordered a 10 pc mixed and a slushy at the Popeyes Chicken in Corsicana, Tx off of Highway 45. They didn’t have the pcs for a mixed and the cashier said that, not knowing I was going to get majority of thighs and drumsticks, when I returned it to see if they would charge me the price for dark chicken. I asked for the manager who told the cashier to throw the chicken and slushy away. She was very unprofessional and rude! Not a good example to the employees. Especially when there are so many people without food! A professional leader would have charged the customer for dark pieces, still made a profit, and made the customer happy. That’s good customer service. She need to be re-trained or maybe she making a profit on selling customer dark meat and charging mixed chicken prices, humm!

     Reply

461. I was highly greeted and respected by the current manager, by corporate Robert P Guillory. Everything was as we’re would expected but prices were to high. Tote: Manager on point Ms. Germaine at store 2198*3 my assumption is in her favor for promotion as is.

     Reply

462. Went to your Popeyes in tayolsvile utah franchise the wrost experience that I’ve ever had there I always buy from this location I will never buy fro your company again I now you here this all the time but I’m going get my community to boycot till something is dome the Manger there is really rude they had a long line 2 cars they asked me to pull up in drive threw no problem there were 2 cares that pulled up infront of me waiting for there orders I had you honking his horn because he wanted me to move my car I told him that I could not move because of the other cars blocking me other guy comes up yelling at me that I had move my car I asked him if he worked for Popeyes he yells at me that he’s the Manger he had no uniform or anything that repsents your restaurant just plain black hoody he went up screaming at the other cars in front of me to move than he comes up and tells me to move my car really ugresivlly when it came time get my food he threw my food at me he should not be a Manger I’m sorry that they were short staffed because the lady taking orders that yelling at everyone bring food to others there is no reason to treat there costumers like x because there short stafed I will not be treded like again in closing please do something before your Manger runs you place of business in to the ground

     Reply

463. I just went to the popeyes on rt 541 in mt holly nj on my lunch hour and ordered a 3 piece chicken tenders and a large coke. It was 10 dollars! The girl at the drive thru was rude when I questioned her about the amount, so I paid and when I got back to the office and opened the box, the chicken was undercooked and chewy and some of the chicken looked like it had been broken in half. It was Horrible!!

     Reply

464. Hu id like to make a complaint anout ine of your employees bill gomez working for popeyes on bridgeview 9001 S Harlem recently a video of him assaulting one of his employees was release and i find his behavior disgusting me and my family will never go to your restaurants ever again and ill be sharing the information with more friends and family i used to love this place but no longer knowing a bully works there.

     Reply

465. It was absolutely disgusting when my husband and I were in drive thru in Reading PA we were told to shut up

     Reply

466. Every time I buy chicken from Popeye’s that screw it up!

     Reply

467. Order a kids meal one piece of chicken,with Cole slaw and was charge 6.70 ,will not be back,and I charge but I’m not going to pay. for that.

     Reply

468. I’m a UberEats delivery driver and i came to the 14300 Liverinos location to pick up a order. I stood in line for 20 minutes. It’s about 10 people in the lobby and no one to the front to ask us anything. So i hear the male manager ask the cashier why are all thoose people out there. So i put my phone up to let them know i was here to pick up a ubereats order. And the male manager told me that they were to busy and to cancel the order. They had about 10 people employees not really doing anything. No gloves. Pants falling down. Employees in parking lot smoking weed. The manager was very rude and he could not control his staff.

     Reply

469. 30 minutes ago My husband purchased a 4 piece combo with separate lg beans and rice when we got home we found out that our combo only had 4 pieces of chicken and a biscuit that tried calling the store where purchased and no one answered phone the store is Read Blvd at I- 10 New Orleans

     Reply

470. I’m a 69 year old senior. I’ve always received a senior discount when requested on anything I order. Now I’m told senior discount only apply on combo orders only. Sometimes I just order the chicken only. I use to still get the senior discount. My question is this. Do you know longer give senior discount on everything? Are is this just for combo meals only?
     Purchased was done in San Bernardino,Ca.- Store# 11760

     Reply

471. My friend Jestin L. Ordered dinner for it to be delivered to me. He orderedit from 8968 State Rd. 52 Hudson, Florida. 34669
     #11578 Popeyes store. But I did not receive everything he ordered or what was on the receipt that was attached to the bag. He ordered 1frzn strw lem
     1 pop shrimp
     1 Biscutt
     1 Reg mashngravy
     1 buffalo sauce
     1 clas chkn snd
     1 clas chkn snd
     1 clas chkn snd
     1 clas chkn snd
     4 biscutts
     1 lg hs mac&chs.
     Now i received the pop shrimp, the strw lem drink and the mashngravy, and 1 biscutt but nothing else. What can be done about this please. My phone number is 727-326-xxxx my name is Sue.

     Reply

472. I was at Popeyes 1296 Germantown Pkwy in the Drive thru libe at 7:16 pm .It was 6 cars in head of me I didn’t make it to speaker until 8:18 pm to have the cashier to laugh and say we closed at 8 okay I ‘Ve been in line for an hour because you all took an hour just to take 6 orders and no one felt the need to come outside and put an orange code behind last car to arrive before 8pm there was a line of cars behind me to only be told they close but keep in mind we were here way before closing . The manager and crew that was working on 12/6/2021 needs to be replaced because that’s terrible business and t hings could have gotten out of hand. I know it’s hard to find people to work but Popeyes is doing a poor job taking orders,and getting customers our KFC across the street is doing excellent. This was my 3rd time experiencing extremely long wait time, lije how hard is it to take an order

     Reply

473. Had a HORRIBLE experience at your Milford, Delaware location!!! Whoever owns it should be removed from your business!! RUDE! LIED! OVERCHARGED ME!
     Charged me for things I KNOW as a regular customer at other Popeyes I should not have been charged for! When I asked for the owners information she refused to give me either her name or the owners. I’d be more than happy to talk with someone about what’s going on there. As a past franchise restaurant owner I KNOW this shop isn’t in line with your company values!!! 410-725-xxxx cell

     Reply

474. I took a survey from a receipt so that I would receive a 2 piece snack with with the purchase of a drink and the confirmation number disappeared before I could write it down.. Now what is my next step dep?

     Reply

475. On 12/5/21 I went to Popeyes at 3390 1st Street West Bradenton, FL 34205 and ordered 11 piece chicken meal with 6 peppers and large Mac and cheese. My total was $38.98, my order number was 302. When I got home I noticed the Mac and cheese wasn’t in the bag. I called the restaurant over 10 times in 2 days and no one answered the phone. I need my $6.91 returned to me.

     Reply

476. I’m trying to get the name and number of the district manager of the Popeyes chicken restaurant in Gallatin TN that is on Nashville Pike. I called the restaurant itself and spoke with the manager by the name of Deidre and wasn’t able to obtain the info that I was seeking

     Reply

477. Need to speak with corporate management for a complaint ASAP.

     Reply

478. I have never seen such an unorganized, unethical group of people as I just saw tonight at the Popeyes on 12 1 in Gainesville Florida next to Walmart. Apparently they were having a bra and there was not one staff member handling customers with a full drive-thru and staff inside not taking care of customers. I understand a company might have issues but that should be handled quietly not in the parking lot with screening and hollering. I had to sit in line because I was already in the line and it was very inconvenient. This is a brand new Popeyes it does not do very well from around to have that kind of behavior when you’re open and trying to serve customers.

     Reply

479. Greetings. My. Name. Is .Mrs. Lazard. I. Visit. Your. Popeyes. Almost. 3. To. 4. Times. A. Week. For. A. Spicy. Breast. On. This. Day. Sunday. Dec. 4th. At. 2:03. I. Visit. Robert. E. Lee. Store. There. Were. A. 1hr. Wait. Because. The. Manager. Had. Her. Daughter. And. Family. Filling. Up. The. Back. Of. The. Truck. With. At. Least. 6. Family. Boxes. Of. Chicken. I. Think. Its. Very. Wrong

     Reply

480. Hi, I live in Wichita Kansas and tonight I ordered spicy tenders from the location at Central and West Street. We love Popeyes and set the bar pretty fairly, but this incident might have done it for us. Most of the tenders in the box were either fatty, pink, or felt dense to the touch. After eating what we could recognize, we both felt pretty sick. I’m aware of supply prices increasing, which I theorize may be a reason for this location using a lower quality or meat, or opting to waste less of the lower quality pieces. I’m not sure how standard procedure for complaints goes, but if you have it in your power, I would like a full refund for the nearly full box of chicken we had to reject. I have two pictures I can provide via email if that would help my case. Thanks!

     Reply

481. Popeyes chicken was rock hard crispy on outside but wet, greasy and undone on inside…wasnt cooked fresh- 2 pieces same way
     The biscuit was very cold and hard
     Lynchburg Va restaurant…Wards Rd

     Reply

482. Popeyes in NORTH CHICAGO IL.
     THAT MANAGER THERE IS VERY UNPROFESSIONAL. HE IS RUDE

     Reply

483. My daughter loves Popeyes chicken tenders and mashed potatoes. Coming from Georgia I went to the Popeyes on 9 mile and Kelly in Eastpointe Michigan and had a horrible experience. The wait is extremely long the staff are extremely rude and are out of most things when asked. This store really needs some help in customer service if you want to continue to have us as a customer.

     Reply

484. Hello!
     My husband and I are big fans of Popeyes food. However, the branch in Hazleton Pennsylvania is absolutely terrible. Not once have I visited there and they were able to provide me with everything I ordered. On one visit they were out of chicken!! This particular time they have no ice, the soda is flat, in the drive through the woman began to take our order then everything went silent, so we drove to the window and were told it’s an ordering service that isn’t working.
     Now, I’m usually not one to complain. But I have never had so many repeated disappointing experiences than at this one particular branch.
     It’s pretty crazy.
     I hope there is something you can do because I feel like the basic standards of operation fall severely short here.

     Thank you for your time.

     Reply

485. Popeyes in davenport ia needs to be closed everytime you go there its always something no food or out of food today had to wait 30 minutes for anything was told nothing was cooked service there is lousy

     Reply

486. I was at Popeyes at 8.20pm I was making was making an order when the manager in duty became very rude and irate with me because we was clarifying an order.

     Reply

487. I’m sick every time I go to the popeyes in Gallatin on Gallatin road it’s always something wrong either they’re out of chicken you can’t pay you gotta have cash or you can’t pay cash you gotta use a card or they’re out of sauces or they’re out of fries it’s every time I go to that popeye’s the management is awful sick of it, and I go 4 to 5 times a month I have always gone back thinking next time will be better, and as always that store let’s me down.

     Reply

488. Auburn st in Rockford Illinois is the worse of the worse! Rude, never get my order,smoking weed, supposed to refund me for a 70 dollar order for my child’s party that wasn’t right, wasn’t cooked, had to drive back 3 times until I finally gave up!

     Reply

489. False advertisement in Ramona California leaving up P I’m leaving at POS material and then ordering it on we’re doing it only to be told by the cashier we are not doing that special anymore I said why is it in your window then she said I don’t know.. The service worker at the register was Angelica Angelica she should have been in the back cooking the chicken or making the French fries she was oblivious as to what was going on I had spoken with the manager and still was not pleased with her response so I asked to speak to the general manager who came to the window he said we will honor it this time only I had requested all dark he tried to tell me no even though they were out of the chicken that I wanted which was the spicy they only had the regular. This is a very small town and word-of-mouth travels fast this is a brand new business they are not busy here

     Reply

490. Recently I’ve seen a commercial that I find offensive. It features a lady with a low cut top revealing much of her breasts. I and my family enjoy your food very much. Thank you.

     Reply

491. I visited your Pottstown location today 11/29/21 and was so disrespected by the associate taking my order I left. I really do not appreciate being talked by anyone this way. I was told by the manager on duty that the associate was sent home cause he heard the whole thing but I don’t know if I truly believe him. If I had a business I would not want no one like this working in my place of business. The time was 4:55pm. The manager said he was a visiting manager and his name was Taron. I would like a follow up on this Thank You!

     Reply

492. Popeyes 300 st paul’s blvd I came in 11:00 the supervisor with classes said the inside was closed as her an man was sitting in dining area . I then said to her why was they open an she said come on an went behind the counter she told me to wait a minute . An I waited about fifteen minutes then a young man came an I asked me what would I like itold him what I wanted he said my order was $8.99 for two pieces of chicken a biscuit then he stated that they did not have any biscuit he didn’t ask about a drink so I asked to see the receipt he said they did not have any paper for a receipt.so I asked to speak to a manager they said the manger was gone an a another young man came from back I asked his name he refused to give me his name or the mangers phone number or cooperate number they then begin to say rude things . I buy food from popeyes twice weekly for my family now I don’t think I would ever recommend popeyes to any family or friends y’all need to fix this problem because it’s going to happen again send a mistrey guest in there an see want they score don’t let them no there coming did not have on masks hands didn’t have on gloves an hair nets was not on they had on out side hats an uniform was not presentable …..

     Reply

493. I had a 36.02 order and I didn’t get what I ordered. I ordered spicy and I got mild. Then I didn’t get any wings. I got 4 legs n the rest was breast n thighs.

     Reply

494. WHATEVER YOU DO PLEASE LISTEN CAREFULLY THE POPEYES ON ROSS AVE IN DALLAS TEXAS, THE MANAGER OF THE STORE ERIKA AND SERGIO ARE NO GOOD AND HAVE NO MANAGEMENT SKILLS . I’VE BEEN WAITING ON MY PAY FOR DAMN NEAR A MONTH NOW..
     WHOEVER OWNS POPEYES DONT CARE ABOUT THEIR EMPLOYEES AND CUSTOMERS..

     Reply

495. You have to know how BAD the location in st. charles missouri truely is! Your running off money.

     Reply

496. I am trying to contact someone from the corporate office of Popeye’s Chicken because of inconsistency in prices within the same neighborhood. I go to a particular Popeye near my house I get charged $8.81 for a classic chicken sandwich and a small order of fries. My concern is that I was charged this after giving them my credit card to pay for it they did not state ahead of time how much I will be charged for this meal. The employee told me it was a combo. I told him the combo comes with a pop I did not order that. I was highly concerned because I do not know of any place that charges you $4 for a small fry. My meal for a classic chicken sandwich which is normally $3.99 + a small order of cajun fries came out to $8.81. the chicken sandwich as a whole is a deal but to charge $4 extra for such a small amount of fries is piracy. I am wondering if this particular branch is supposed to be charging these prices. This branch is located and Chicago Illinois it is store number 2384 located 9516 South Vincennes Street Chicago Illinois 60643. I desperately wanted to talk to someone about this and I have the receipt to prove that I was charged this inconsistent amount. I was charged at another Popeyes a total of $7 and some change for both of these items but on this day I was charged a whole amount more. I would like to speak to someone concerning this situation this is ridiculous. I am sure that there is something wrong and Popeyes did not authorize these prices.

     Popeyes

     Reply

497. WEnt to my local Popeyes. Had to go drive thru they had no Mac cheese asked for mashed with no gravy since gravy is to spicy and couldn’t get just plain mashed potatoes said gravy is already on but since I promised the kids chicken just got chicken and made Kraft. Chicken pieces so small and husband so disappointed will not go back

     Reply

498. I Popeyes employees at the coffee Road location in Modesto frequently refuse to open the door and acknowledge DoorDash drivers who are standing outside. Drivers have to wait 10 minutes each time, or longer in many cases, to get their orders while all of the customers’ orders are sitting on the counter the entire time, getting cold. This is a repeated issue that has happened several times to me personally. Tonight after standing outside in the cold for 10 minutes I pulled out my phone and began filming all of the orders sitting on the counter getting cold and I proved tonight on video footage that keeping the drivers waiting outside for 10+ minutes is causing poor food quality because most of the time the drivers are forced to stand around outside and wait for orders that are ready. Case in point, when filming tonight I proved this by showing that the order I was waiting for the entire time I was outside was in fact one of the orders that had been sitting on the counter the entire time, getting cold. There were a total of four drivers standing around outside and each of the drivers beside myself were waiting longer than 10 minutes because I was the last one of the four drivers to walk up to the door, and it was not until I had been outside for 10 minutes that I began filming all of the orders sitting around inside. It is NOT acceptable for employees to completely ignore drivers that are standing outside the door and to allow customers’ orders to sit around on the counter for 10 minutes or longer getting cold. This is horrible customer service and blatant negligence when it comes to quality control of your product. I have video footage of what happened tonight and fully plan on continuing to research this company to determine where this footage needs to be sent in order to establish change at the Modesto location.

     Reply

499. I ordered a Cajun Turkey for Thanksgiving at Popeyes in Boardman, Ohio (1029 Boardman-Poland Rd) on Nov 8, 2021. That is 15 days ago. I called earlier to let them know I would be there to pick the turkey on Tuesday instead of Wednesday. I arrived today to find out they sold my 2 turkeys. The manager said he was having turkeys brought from Hermitage, PA and that they would be there in a few hours. My husband stopped by a few hours later on his way from work and there were no turkeys. The manager said he was personally going to drive to Hermitage , Pa ( a nearly store) and will return at 7. My husband gave the manager his phone number. When Lance arrives a few minutes after 8 he had to wait in the drive thru line for over 30 minutes only to be told there are no turkeys. We were lied to and the manager wasted hours of our day. Now our Thanksgiving is in complete turmoil and I have to figure how what to do and we both work all day tomorrow.

     Lance and I are from New Orleans and have been telling our guests all about the Cajun turkey. Now we have nothing 26 hours before Thanksgiving.

     How is Popeye’s going to do to resolve this mess?

     Trish Amy
     954-495-xxxx

     Reply

500. I live in Aurora Colorado and have been getting over charged by the store on Colfax and Chambers. Today I took a coupon that came in the mailbox for a 10 piece of chicken with 2 sides and 5 biscuits for $17.99 and asked that it be white meat. My total was almost $25 and this location has done this many times claiming that it cost more for white meat or Macaroni and cheese. This fee is not advertised or on the coupon.

     Reply

501. I wish for once I would get my order right …always they do not pay attention and no respect ..I need for somebody to contact me since none of the phone numbers work

     Reply

502. Have a complaint about a location here near my home. I have called the local number 213-908-8593. Called a couple times with no response. And your supervisor who I dealt with…was not willing to help.. its like your company does all it can to avoid dealing with complaints. I hope that’s not the case.
     Would like a reply today.
     11/23/2021

     Reply

503. Would someone contact the Popeyes in Semmes Al and find out what is happening at that location. They are unorganized and can’t fill orders correctly. I ordered a two piece all white spicey meal with sweet tea. What I got was a three piece regular with mashed potatoes and cole slaw and unsweetened tea. I brought the tea situation to the attention of the counter person and she replaced it with unsweetened tea again. She was also very rude. I have been ordering from this place for quite sometime and have noticed that the service and the quality of the food has not been up to the quality that Louisiana Kitchens is known for. So if you can help out please do. Thank you!:

     Reply

504. I was at the Popeyes on Big timber road in Elgin Illinois and I wanted a senior discount they told me you no lo
     nger had a senior discount it was discontinued what’s the deal with that

     Reply

505. I was at the Popeyes on Big timber road in Elgin Illinois and I wanted a senior discount they told me you no longer had a senior discount it was discontinued what’s the deal with that

     Reply

506. I went to the Popeye’s Chicken on Grand River and Southfield ordered 16 piece chicken bake biscuits and three sides okay $42 to file some nasty food Hall chicken nasty taste this is horrible this is terrible. You give me a customer that’s terrible Food

     Reply

507. Your popeye’s in Orlando Florida app is Florida at pershing and semiron 1st of all every time I go there they are completely rude today I go there and they’re only serving Uber eats and doordash.. You guys should close that location II happen to have have a very large Podcast Podcast and write one of the top blogs for Florida and I will be putting this popeye’s on blast constantly

     Reply

508. I hope ALL is well on your end and I must say I really enjoy Popeyes. However, I had an unpleasant experience at one of the locations in Houston, TX. This particular store is located at 9007 East Sam Houston Parkway Houston, Tx. 77044.

     I visited this location today and pulled in through the drive through. I placed my order and the employee did not properly place my order correctly and actually charged me for items I never received nor placed. When I approached the window to pay, I was directed by the male employee to reverse my vehicle behind the window and wait which I did. I never got a receipt with my order as well. Upon arriving home, I opened the bag to find food I was charged for was never given and an additional item I never ordered, was placed.

     I called the this particular store and a male answered the phone with just one word. He said, “hello”. I asked to speak with a manager and he said he was the manager so I asked for his name and he hung up. After a few minutes passed, I called back again and a woman answered and I asked to speak to the manager and she introduced herself as the GM, Jackie.

     After I explained my experience with this particular location, she apologized and informed me that she would credit my account and if ever I returned, just notify the employee at the checkout about speaking with her (Jackie) and she would make the notes in a manager log and I would be credited, but I don’t feel I would be treated respectfully if I were to visit and ask them to honor this, nor would I trust them to handle my food the proper and sanitary way as I have read some horrible reviews about this location violating health codes. I have attached the screenshots.

     I just wanted to bring all this to your attention as this is a great place to purchase food from for myself and the family and I would hate to see such a good food chain get turned down due to poor customer service, lack of professionalism, bedside manners, soft/hard skills… More training needs to be done or qualified individuals should manage certain roles. Best wishes to you and Popeyes!

     Best regards

     Reply

509. I made an order through the Thomas road, west monroe, la location on the 19th of November. We ordered a 3 piece combo with mashed potatoes, two 3 piece tenders meals with fries and two 4 piece tender meals with fries. The manager, kaneisha or something like that actually filled the order. When I called to discuss the messed up order because we got 2 four piece chicken meals (nobody liked chicken on a bone) instead instead of 4 piece tender meals. The tenders we did receive were some underdone and some over cooked. The biscuits were so burned you couldn’t eat them. Kaneisha said she was sorry and offered to replace our meal. Well, we go to get the replacement meals tonight 11-20-21 and they wouldn’t give it to us because they said kaneisha didn’t leave a note. The manager tonight Terry sounded like he had just just woke up. He called some other person and she was like well where is the wrong order at? We have to have the wrong order in order to replace it. I love 30 minutes away from this location and to drive over there for nothing was very very aggravating. I love popeyes, but this location has to be the worst visit and experience I’ve ever had with popeyes. Please do something about this.

     Reply

510. Why is there a 25 to 35 minute wait to just order chicken in the drive through, then another 20 to 15 minutes to get your order…what is wrong Tupelo. MS 38801

     Reply

511. There are 2 employees at your Popeyes restaurant at 4700 South Cottage Grove in Chicago that are absolutely unattentive ,unprofessional, very rude and very inconsiderate!
     I did speak with the manager about them getting my order wrong and then talking to me very rudely because I tried to correct them and she said she would talk to them but I am reiterating this situation with you ,the corporate office so that you don’t lose more customers! Thank you very much for your attention to this matter.

     Reply

512. 11.18.21 Chico CA; I went through the drive through, I ordered, the lady told me to have my card out and ready when I pulled up to the window, then asked me to pull into heavy lunch traffic and park, I said no and asked for my money back, the manager shauna called me a sour patch kid and I explained I would not be back, I work in Law and I think it would be fun to simply file a legal complaint for punitive as your whole staff was laughing behind the manager, I took a video but im sure you cancan watch your cameras. Let me know how you would like to proceed. Drive through timers are for quality of service and product, your company should know there are 10 minute wait times.

     Reply

513. I ordered online for delivery. I only received a partial order. I tried to call the Popeyes over 15 times with no answer. I reached out to support and supposedly I’m waiting on a refund but I have not heard anything back after I sent what was missing from the order There’s always something Wrong at this store and the people that work there are rude and unprofessional..

     Reply

514. Last night I went to your location at: 10717 Courthouse Rd, Fredericksburg, VA 22407 and ordered two chicken sandwiches and a large red beans and rice. When my wife and I got home we found that the chicken sandwiches were fine but the red beans and rice was not. It was all rice and with no red beans!!! When I attempted to call there was no answer after 30 trys I gave up. Today I called and asked to speak to the manager and got a women on the phone that hardly spoke english and when I explained what my problem was all that she said was she was sorry it happen and that it would not happen again. When I pressed her for more she became arguementive and hung up the phone. I called her back and she immediately hung up again. On my third time calling they wouldn’t even answer the phone. If this is the way I’m going to be treated at your restaruant I will take my business to KFC and will post this treatment on social media along with telling all of my friends!

     Reply

515. Yes I went to Popeyes tonight. And they forgot a large fry and shorted me two biscuits. Can someone please contact me about this. This isn’t the first time this has happened.

     Reply

516. Please do something about the Popeyes on 16th Ave in Laurel,Ms. Today it was a 25 minute wait on chicken & the same thing last week. They always forget the sides. They are so rude.

     Reply

517. I was just at popeyes on Woodward and Manchester the male manager was very rude i feel like if you were going to do uber eats and put the other customers out that waited a long time and refused to take our order was unprofessional i was trying to feed my kids

     Reply

518. Hi, this is Max Struck. I have a complaint about your 2 Pueblo Colorado locations that I would like to discuss, & make sure their corporate office is aware of the issues. Roughly 2 weeks ago, or so, about 7pm I went to your South side location here in Pueblo, & it was closed. I then drove about 15 miles around town to your north location, just to find out that one was closed as well. I called the Southside location last night about 7:00pm & I asked what time they were closing due to the website saying 10:00pm. She hesitated answering the question like she was still deciding on what time they close then she decided to tell me it was 8:00 p.m. I went ahead & made an order online & I knew that I would be there before 8:00 p.m. to pick it up. Once I got there they told me that all they had was spicy chicken, which was not what I ordered, & they did not have any French fries that I had ordered, & paid for. He gives me extra mashed potatoes, no dipping sauce & spicy chicken that they had. He didn’t apologize for the inconvenience & didn’t give me a refund for what I did pay for. I’ve been in customer service for about 20 years, this is completely unacceptable, not to mention the one that was handling my food majorly needed a haircut, or needs a hairnet. I will not be returning to this location, & I would like the GM to give me a call regarding my experience with this location. Also, I wanted to confirm that they told the staff to close early @ 8:00 p.m. to do a deep cleaning, which is why I thought was the reason they were closed by 7pm on my last visit to this location. We have spent allot of money, at Popeyes & visited this location many times. Service, & quality has plummeted drastically. I look forward to speaking with someone regarding my experience, & issues. Thank you for your time, & have a blessed day.
     Max Struck

     Reply

519. I object to your new hottie sauce ad number one the stallion is an uncastrated horse she is not an uncast ed horse she’s a female she cannot be a stallion take the ad off and get away from her she is not a hottie

     Reply

520. You spend so much money on advertising and yet you remove the most popular items from the menu. You had onion rings years ago and then dropped them then you drop Cajun rice these were what placed you above the others as far as determining where to buy my chicken. Suffice it to that you won’t need to look for me .

     Reply

521. My name is Sean Hughes IEF pie pies almost every day a week I love the chicken however my local pie pies has a very rude manager after I waited 10 minutes four A fresh batch of spicy chicken to come up and I was giving the worst four pieces in the pile on purpose I asked her to please exchange at least one and I was told this is what you get even her employees didn’t know how to act after she simply stated yeah I’ll just let me do Me with a smile her name is Christina Harris and she is the manager at the pie pies add a Lem Turner and Rowe in Jacksonville Florida I truly hope I don’t have to quit going every single day just because of this person Thank you for your time

     Reply

522. I made a order for a 4 peice and went back to work to find only two chicken drum sticks. This is the store on Smith St. In Providence, R.I.

     Reply

523. Hi my name is Herb Williams and I am very upset with the Popeyes in palmdale on trade center drive. They are slow, they are always out of something and they are very rude. I will never go back and I will recommend to everyone to never go there. POPEYES

     Reply

524. on 10/19/21 i went to the North Chicago IL Popeyes. There was a long line outside as always. I decided to go in. I had to wait about 5 min to be able to park due to the nature of parking lot. Inside there were 3 people waiting (I did not witness them go in as I was waiting to park)and had been for sometime. A person in a black shirt was standing by the register(i believe mgr or lead) counting something. THe cooks were placing lots of chicken in the bin and there was plenty of it available to go. The person in black moved and 2 or 3 min later someone took my order. The people waiting inside were becoming quite upset as no one was processing their orders. Actually the only person packing any orders was the person fixing uber/grub hub orders. Everyone else was just walking around (in circles Literally) laughing and talking with each other. There were at least 5 people plus the drive thru person on the floor and no orders were being packed. THis store at one time was very diverse in its personnel and always racked up compliments on the service. THere is NO diversity in personnel and service is now TERRIBLE. THis event happened on a monday at 4:45pm. A line out the parking lot and not moving. This store needs to be surprise visited by upper mgmt. I have professionally secret shopped different companies in the area (high end ABT etc) and would gladly assist in helping to get this store on track.

     Reply

525. The Popeyes restaurant between 29th&30th on Capital Drive in Milwaukee, Wisconsin is filthy. The drive through had grease on the ground. It was a lot of it. The health department needs to go in and shut them down. The food is horrible. The famous chicken sandwich was hard with too much mayo and the spicy chicken was a hot sauce not not cooked in the chicken.

     Reply

526. I have been a regular customer of Popeye’s on Little River Tnpk. in Annandale, VA for years. Lately, when I go there it’s an hour and a half before closing and they run out of chicken a lot….and sides…and if I try to order a chicken sandwich without mayo and pickles, they tell me the chicken sandwich person is gone and they can’t accommodate me! If the item is on the menu, they can’t just tell me that….

     Reply

527. Today I went to popeyes located in Yorkville Illinois and placed an order of 14 pieces family meal that came with 2 large sides. I asked for red beans and rice, then mash potatoes and gravy. I’m almost home and something tells me to check the order because they messed up my order 2 times before shorting me chicken and missing my sides. Sure enough I find 13 pieces of chicken and 2 mash potatoes and gravy. I called a young lady says thank you for calling popeyes how may I help you. I said hey I was just there not too long ago and I counted my chicken and there is 13 pieces of chicken and I have 2 mash potatoes and gravy. My order was 14 pieces of chicken a large beans and rice and a large mash potatoes. It got quiet for a minute and I said hello. Another young lady got on the phone and said vwry rudely hello I packed your food and I know for a fact I packed 14 pieces of chicken I counted 14 pieces and o know for a fact I packed a large beans and rice. Very irritated by her rudeness I replied well since you have an attitude I know for a fact I’m coming up there and your gonna give me my money back. And hung up. First they had no business having the packer answering the phone snapping off on me. I should of been directed to a manager. 2nd when I first called I was not rude. 3rd this was the third time they short my chicken and messed up my sides. The time before they shorted me my beans and rice and cheese cake over the summer. Last year they shorted me 3 pieces of chicken and a mash potatoes. The owner needs to talk to their employees about handling their customers with respect. Especially when the error is on them. I recorded the interaction when returning because I thought the packer was going to be very ratchet like she was over the phone. She wasn’t in sight.. And no she was not black. Yes I got my money back this time. The other 2 times I didn’t feel like coming back I just called and stated my shortage which still should be on their records. It needs to be addressed asap.

     Reply

528. What is the point for people to write complaints when nothing is getting resolved. Just like that location on Gratiot and 7-mile with all those nasty bugs in there. It shouldn’t have never gotten to that point. Corporate needs to come out and visit their locations. If you’re not opening the inside there’s no way you should be waiting in line for 45 minutes to an hour. At this point I don’t think corporate cares how their Popeyes is running in Michigan.

     Reply

529. I’ve worked for Popeyes on Ross St for several months . This store has shown me that the company is prejudiced and they are not looking at your years of experience in the company but better yet the color of skin . I know that speaking Spanish is a plus . I’ve witnessed people that have worked there for a year or so have not been promoted however, I also witnessed a Spanish person who has just started in a few weeks made Manger and today has been promoted to store manager .
     I have also witnessed that by law working an eight hour shift tat we ere entirel for a break . I was fired for such reason.. I am requesting that you have the store investigated..

     Reply

530. On Oct 18th 2021 at 10:00am I called to get a price check..during my conversation I was put on a brief hold so that Laquicia the manager could check the price on 2 biscuits…she replied hold on and then I hear her say…”Too many funding questions this morning. I don’t have time for this x”
     I was in shock…when she returned to the phone she told me the price. I asked if she was the manager n her name. She replied yes and Laquicia…from the Groton ct. Store on Long hill rd.
     I wanted to say something to her myself but chose not to act on her level of profession.
     I hope this matter gets taken care of..
     Thankyou. I also called n made this co.plaint right after with cooperate

     Reply

531. On Oct 18th 2021 at 10:00am I called to get a price check..during my conversation I was put on a brief hold so that Laquicia the manager could check the price on 2 biscuits…she replied hold on and then I hear her say…”Too many funding questions this morning. I don’t have time for this x”
     I was in shock…when she returned to the phone she told me the price. I asked if she was the manager n her name. She replied yes and Laquicia…from the Groton ct. Store on Long hill rd.
     I wanted to say something to her myself but chose not to act on her level of profession.
     I hope this matter gets taken care of..
     Thankyou. I also called n made this co.plaint right after with cooperate

     Reply

532. I just opened my box and my biscuit was way over cooked. For 8.62 I want all my food cooked right

     Reply

533. I would like to know why the Popeyes in McComb, Mississippi no longer makes Cajun rice. It is not Popeyes without it.

     Reply

534. I am located in Toledo OH and I received a Popeye gift certificate card from a friend. I was told that I could not use at the two locations here. Why do you sell them here and I cannot use at the locations in Toledo OH.

     Reply

535. I’m leaving a complaint for the Popeyes on 19 and hayes they have the worst customer service I have ever seen . They make you wait so long for food just to mess up your order every time and they have a full staff while just messing around and smoking at the window They have attitude when you ask for your food you forgot and they don’t do a good job of making the food either they make a bad name for Popeyes even though it’s my favorite fast food place . Please do something about this store

     Reply

536. Complaint about the 10pc Bic Bundle ordered on 10/16/21, the chicken was refried and burnt. The mash potatoes was watery,the cole slaw was old from the day before. Popeyes #11579

     Reply

537. You need to close all Popeyes to close all Popeyes

     Reply

538. Please include an option for “all dark meat” for large chicken orders . Thank you !

     Reply

539. On Friday October 1st at 4:30 p.m. I had a problem with your Popeye’s on West Market Street in Bloomington Illinois. My wife and I were treated very rude and our order was wrong. It’s funny because we have a KFC right across the street and I decided to pick Popeyes because I like your chicken better but not if you have employees like this lady. If you would will you please call me at 309-530-xxxx I can explain it a lot more better in detail because I am very upset we don’t need to be treated like this especially with what’s going on in the country I feel businesses need all the business they can get and this sure doesn’t help your company. Thank you.

     Reply

540. When will Popeyes come to Martinez Ga?

     Reply

541. I have been calling the Huntington Station location at 631-824-6142 for 10 minutes and they do not pick up, from 6:48pm to 6:58pm, it rang until it failed over to a fax line.

     Reply

542. I really don’t think this will do any good and I’m sure it will be ignored like the other 1000 complaints.and it’s a shame because your food is so good..but your customer service and wait time on the line is ridiculous I come here almost every weekend and it’s the same it takes about 35 to 40 minutes just for them to acknowledge you so you can place your order each vehicle eaits about the same time..this is a fast food restaurant not a slow ass damn drive threw..like I said they need better management someone who is dedicated to customer service..its a shame really especially your west palm beach florida store on military I never seen anything like this..this store is a mess …

     Reply

543. The store on Delaware Ave in Buffalo, New York continues to keep it’s dining room closed. The manager on duty refused to answer any questions about when the dining room would be open and rudely ended our conversation. I’ve been stopping by weekly for months now, with similar experiences.

     Reply

544. Popeye’s in Laurel MD Baltimore Ave. The customer service is horrendous. Too long wait for food. The manager, GM is very unprofessional and rude to customers and employees . I don’t see how someone would want to work for a manager who’s very unprofessional

     Reply

545. Service isn’t good. Wait too long for food and the manager, GM is very rude and disrespectful to her employees and customers

     Reply

546. I already left one complaint and I haven’t heard anything back. I had an awful experience at the Popeyes restaurant I went to trying to get food for my family! Not only was the food awful I was way overcharged, not to mention the manager lady was as rude as it gets.

     Reply

547. I am writing in regards to popeye’s chicken Sept 30,2021. I bought the 23.99 meal plus 2 pies and 2 xtra sides,#1 wasn’t given a receipt. and second was given all dark meat chicken. I spent almost 60.00 and the food can’t even be eaten I spent 55mins waiting in line and they were fully staffed and I can’t get what I paid for. paid almost 60.00 I don’t eat dark meat part of the chicken, this has happen several times. I am Done ,I will not be going back. Very disappointed with food and service.

     Reply

548. Just ordered the 12 piece dinner. No legs, no Thighs, and one wing. There were nine breasts- the least favorite part of the chicken.

     Reply

549. Manager at Tenya location in Las Vegas calls the young worker stupid and retarded she should not be around them they are more dependable than the adults and yet they have to endure verbal abuse and get suspended because they don’t want to tell on manager

     Reply

550. I would like to talk to a district manager about the Popeyes and Fountain Colorado as I have had multiple confrontations with the management there and don’t seem to be getting anywhere

     Reply

551. Just arrived home with the most messed up order. We ordered 2 – 10 piece family meals. Was never asked mild or spicy. Ended up with mild. One meal was 2 pieces short with no thighs. The one had 10 pieces had 4 breasts. Mashed potatoes and gravy ended up being red beans and rice. One meal had 5 biscuits, the other had none. They also said that they couldn’t do 2 orders from the same vehicle. She also said that they didn’t have the 5 piece “2 can dine” on the menu. This was at the O’Fallon, IL. store. I’ve never had a problem at the Fairview Heights, IL. store. Not for over 50.00! This was order #92, Sept 29, 2021 at 2:25pm.

     Reply

552. I went to the Popeyes at 4815 Clio Road I ordered my food and I had a coupon she told me that I couldn’t use my coupon but my receipt shows that she should have gave me $5.29 back she gave me $0.29 back this is not the first time I’ve been up there with a coupon and she said she couldn’t take my coupon but then on my receipt it showed that she did so she’s must be taking the money and putting it in her pocket

     Reply

553. I stopped at store number 12165 Crosby Texas I got the two piece Tuesday special and the chicken was dried out I live five miles from the store when I opened the box I called the store I explained the situation they told me to come back up to the store and they will replace it I want peace that was not dried and I took the other piece back to the store then they said they can’t do nothing about it so I sled the box across the counter and it spelled a little bit and the person behind the counter threw it back at me and scattered on the floor and they want you to get mad at me and all I wanted was to get the piece that was dried out replaced and rest of the persons behind the counter started hollering at me, and I am 66 years old and I didn’t need to be treated like that, I drove 5 miles to return it.

     Reply

554. We have the worst pop-eyes in the word I would say 164 Main st in Binghamton Ny store 12110 for the last two mouths when we go they never have the food in stock and they are so rude you have to pay with the right amount of cash or you have to pay we card they do not give change out on night shift and this is not the right way

     Reply

555. Store 12240 told us no senior discounts but it was on their website I have my ticket.

     Reply

556. Hello i just went and spent 36.00 for a 12 piece tender dinner at the Dekalb il location. They had no spicy only original ok so we moved on i asked to sauces and got 1 what was i suppose to do with that. And got a block away and discovered no biscuits so had to go back i got no sorry or nothing and got 5 instead of 6. So we will never go back and we heard from other people that this location sucks not good right next to a college sorry for complaining i don’t do this much but wow what a bad time i again never go back

     Reply

557. Just left the location on 16 mile and Gratiot. My husband and I waited for 20 minutes, and when we pull up to the window get told that they are accepting cash only. There is no sign and the woman who took our order never informed us of this. We will not be returning to this location.

     Reply

558. I was just wondering if you help with my password 60 49-07 42-04 30-99 xxxx is my come and go card number my phone number is 719-726-xxxx thank you

     Reply

559. I was just wondering if you help with my password

     Reply

560. I visited the Popeyes at 10132 San Jose Blvd Jacksonville FL 32257. I went through the drive they and the worker asked me to place my order at the window instead. So I pull up and wait in line for about 35 minutes. No car was moving so I decided to get out of the car and walk to the front of the building and the worker was sitting on the floor on his phone and I asked him is anyone working he said no he is the only one there and he was not doing it so I got in my car and left. So unprofessional.

     Reply

561. I placed an order online. The pieces of chicken are already chosen which is very inconvenient. I called the store in order change m pieces but was told that it was not possible. It was 5 pieces 2 legs 1 thigh 1 breast and 1wing. Of course they had to be the smallest pieces in the restaurant. The thigh wasn’t a whole piece. I called before it was delivered but the manager said there was no way to accommodate me. Wha kind of customer service is that? He didn’t offer even for extra pay. This needs to be addressed. A choice of pieces needs to be a part of the online order..

     Reply

562. Spent 40 minutes waiting in car line to pick up order. When we got to the window there were 4 associates laughing and doing high fives. So much for fast food. Date of incident Sep. 24 at 8:30 pm at Popeyes in Northport Florida.

     Reply

563. I have been to many of your locations but never have I had as great of service or welcome today. Best asset to your company was the young lady at location # 11210 thanks

     Reply

564. Dexter Michigan area Popeyes chicken lots of food ready on the rack lazy people taking there time dragging there butts 8 people waiting for there orders and 6 of us in line to order as I’m next in line the older lady at the register says its gonna be a while for me to take your order so myself and 6 other people walked out of your slow unreliable restaurant us truck drivers have schedules the people at your restaurant are useless

     Reply

565. I have been a popeyes customer for 40 years. During that time have only had a few issues with my meals and never complained. Since I go to a popeyes 2 to 3x a week, those are fantastic odds considering. Im a lil bummed though. 2 weeks ago on a mid Sunday afternoon, the popeyes in Largo Florida on ulmerton drive through forgot one of my biscuits. I didn’t say anything since I got home before I noticed. Now just 25 minutes ago I went through the Pinellas Park Popeyes and they forgot my fries and my pepsi was mostly water like it ran out of syrup or something at the fountain. I will still be a loyal customer but I am on a budget. I expect to get what I pay for at the drive through.

     Reply

566. I purchased a $30 gift card over a week ago for someone and they tried to use it and it’s not activated. My only proof of purchase is my bank statement.

     Reply

567. Thursday, September16. I and my 6 year old Grandson visit at 6077 Mableton Pkwy. Mableton, Ga. 30126 around 6pm. My Grandson always want the one leg kids meal. After ordering his meal at the drive though I drove around to the window. I paid with my debit card. Afterward I ask for a receipt. The cashier let me know that she could’nt give me a receipt. I told her that was not right to not be able to get a receipt. The cashier had a Wonderful personality so I believe her. The cashier over heard my Grandson say that there was’nt a biscuit in his meal. So she kindly said I got you little boy, She walked over to pick up the biscuit and begin to hand it to me when another co-worker said no a biscuit does’nt come with that meal, but from her face reaction I knew she was being kind to him . The other worker was so Nasty. I ask for the Manager, she said she was the Manager. I told her she was wrong and unprofessional the way she handle the situation. She let me know that she did’nt care about what I thought. I ask for her name , she told me Jasmine. I found out later her name is Jada Peterson. This person called me a Ball headed woman or a Ball headed b. I am a two year Cancer Survivor, almost did’nt Live to this day. I thought of all kinds of Crazy thoughts because of what your employee said to me. This was the First time I’ve ever been talk to the way that young girl spoke to me. I will Never,Ever return. She is the Worst example of a Manager that I have ever seen in my Life. If Popeye’s feels these Ignorant kind of people should represent the Company. I will stay away.

     Gwen Alexander
     Mableton, Ga. 30126

     Reply

568. My husband and I went to Popeyes today and ordered Tuesday special leg and thigh (4) orders. We received two 2 breasts and 6 legs paid by debit Card no receipt

     Reply

569. The young lady at the window was very rude with me. I asked for a three piece. Two breast and a thigh. When I received my meal, it was a breast, thigh, and wing. No big deal, I politely told her this wasn’t what I ordered; I ordered two breast and a thigh. She just starred at me and said you ordered a three piece. I told her again, yes I ordered a three piece but I wanted certain pieces. She kept staring, then rolled her eyes and demanded I give her back my food. She took my food back through the window and gave me the breast and took out the wing. No apology, just a look of disbelief. I was mainly upset of the fact, she didn’t just remake the order. She exposed my food and didn’t even put it in a new bag. With the pandemic going on, food shouldn’t even be going back and forth through the window. I was very offended and I felt as if I was being treated like a liar.

     Reply

570. Wait timeq 35 minutes plus staff rude lunch time. No food , really

     Reply

571. I work for a Popeyes in San Antonio and I wasn’t paid for a 6-8 hour shift on my first day of employment. That was 8 weeks ago and after constantly reporting the mistake to Miguel (the manager) he assured me it would be on this week’s pay period and it wasn’t. I have $3.50 on my pay card and I have no idea how that’s even possible. I am being paid $9.50 an hour and am encuring late fees due to non payment. In other words it’s costing me more money just to be employed by Popeyes. I need the money I have already put in the hours for and no one seems to be able to tell me anything about fixing this problem. If I must I can inform the better business bureau as well as Texas workforce to have this matter rectified. I need my money NOW!! AND THE LONGER ITS TAKING THE MORE ITS COSTING ME MONEY THAT I DONT HAVE.

     Reply

572. Store At 4020 Convoy St San Diego CA 92111 is charging a beverage tax which we don’t have here. Refund all credit card users who were overcharged. Make statement to media this will not happen again to our customers.

     Reply

573. The Popeyes in Covington, TN is always out of chicken. Went Thursday 9/16/2021 and Sunday 9/19/2021 and was told is all they had was bone in chicken, red beans and rice, and mashed potatoes. Then was told it would be a 15 minute wait on bone in chicken. This happened both nights I went. The second night I went and tried to place an order and was told the same thing I was told Thursday night I tried to voice my complaint by asking the girl taking my order if I could speak to a manager. While I was trying to have a conversation with her another female employee came across the intercom and screamed at me to have a nice day. Very rude and unprofessional and out of something every time I try to go. I will just start driving the opposite direction and go ten minutes out of the way to go to the Popeyes in Dyersburg. To be honest I don’t know how the one in Covington even stays open. I was very disappointed.

     Reply

574. your Popeyes in Okeechobee fl prices are not accurate or correct. Says one price And charged another. Also charged more for drink that wasn’t upgraded. 6.68 charged 6.99 then .50 cents for drink total 8.02 need to update your prices.

     Reply

575. I went to store number 13685 and I ordered a two-piece combo and a four-piece combo two pieces mild and the four piece with spicy with a Baltimore Diet Cokes one with french fries with loaded mashed potatoes when I left and I got home they were both dr. Pepper and they were both my old one didn’t have any mashed potatoes I was charged for it and the other one had french fries when I went back to the store and complained to the manager he gave me for chick for a piece of chicken spicy when I got back home and I open my box it was no mashed potatoes there was two people in the Drive-Thru and two people inside of the register as customers

     Reply

576. I get complaint phone calls about your Popeye’s #11941 in Amarillo, Texas almost weekly. This has been going on for over a year. Apparently my cell number is one digit different from the number on the receipt. Someone needs to get control of this store. There should never be this many complaints about wrong orders, shorted orders, rude service etc. Today’s phone call concerned an order that was short almost $9 in product, and when the customer questioned the Popeye’s worker, he was treated rudely, then ignored. Unbelievable. I can’t change my cell number as it’s also used for my business, but you sure can clean up your act with your store. Get a manager in there that can take control of the rude employees and provide good customer service.

     Reply

577. Braselton, Ga. has a brand new Popeyes and it’s a nightmare. The employees are rude. Leave you sitting in an empty drivethru for 15 minutes to take your order only to tell you that no food is ready and it will be 15-30 minutes! Unacceptable. I’ve gave them at least 7 tries and was displeased every time. If food is ever by chance ready. It’s old.

     Reply

578. The Popeyes on Palisades Boulevard in Birmingham tried to overcharge me for my order. I had sat in line behind five cars and got up to order and I read off what I wanted and they said oh I’ll asked me to wait a minute more in a minute and then told him what I wanted and I had to repeat it and I did OK I pulled around the window it was about two dollars more than I thought it was supposed to be so I said that went up quickly I thought it was $7.99 and they gave me a price of over nine dollars. Then they told me well that outside price is different from what we have in the register we haven’t updated that one yet. our register comes from corporate. I told him I wanted my money back because that was misrepresentation I guess. I just wanted to get my money back and prove a point that I’m not going to put up with that. I finally got a manager who came and then talk to the somebody on the phone who finally okayed it. This is not the first problem I’ve had with this restaurant. One night they made me waiting 25 minutes out in the parking lot for an order that they brought to me finally after they said why are you here. This outlet is missed managed and I’ll never ever stop there again

     Reply

579. I frequent the Popeyes restaurants in the Tyler and Longview TX area. For about 4 times I have had the worst experience with store#11672 on Front Street in Tyler. I am a radio broadcast engineer for Alpha Media and am a patient person for the most part but when poor service is consistent I feel an obligation to notify the owners. Today we pulled through the drive through of #11672 and placed order #34. My request was two #7’s spicy with Mash potatoes and both diet cokes. We arrived at 4:55 and with 3 cars in the drive through. Order taken at 5:11. We finally made it to the service window at 5:30. The cashier ask me if I had the chicken drums? I repeated my order twice. She would read back something different for three times. She was not listening to my simple order. Then she disappears for 10 minutes. Then a tall girl comes up and says still cooking spicy chicken and be 5 more minutes pull to the back. After receiving our order we pulled away at 5:50pm. When we checked our order at home there were NOY spicy chicken as ordered. Note that during the time we were waiting in line there were well over 6 cars that got tired of waiting and just drove away in frustration. Clearly, there is a serious problem with the management as this sot of thing has been happening fo the past 3 months to my knowledge. Others have expressed their frustration as well. Thanks for listening! Sans Hawkins: 903-714-xxxx

     Reply

580. Why are all of your Restaurants closed for inside pick up and ordering it’s very inconvenient that we as customer sit in the line 30 minutes and 1 hour long to get service this has been going on for a while now something differently needs to change

     Reply

581. I visited the Lake Worth, TX Popeye’s drivethru for an order of the 12 pc chicken. I asked to please give me 1 of each piece Spicy and the rest original. After I drive 25 minutes home and we open the chicken to find it was all mixed together and we didn’t have a clue which was spicy AND WE WERE SHORT 1 BREAST I stayed calling. I began calling at 7:00 and called until 9 PM. The phone rang 2 times then went to a bust signal. I am not happy most of all because I was shorted the best piece of chicken there is and I’m disappointed that we had to pick a piece of the crust to see which piece was Spicy.

     Reply

582. I have a complaint about the Resturant store number 138-4000 744 Richard Russell Pkwy Warner Robins 31088 I order 30.68 worth of food and they left out my fries and Mac & cheese. When I tried to call them more than once they would not even answer the phone I live quite a drive and did not want to go all the way back customer service is awful. How do I get what I paid for?

     Reply

583. What I process I need to go through to get my hours on my paychecks corrected .

     Reply

584. The Popeyes in Oxford NC has very poor customer service. Even during lunch, I items that should be available to customers are not ready. This is a chicken place, how can chicken not be ready at lunch time. They give you incorrect orders and employees are fowl mouthed, uniforms need cleaning, place need cleaning. I am done with this place!

     Reply

585. Popeyes on fowler in Fort myers fla need New management or SHUT DOWN there always out something, its a chicken place how could you be out chicken!!!!
     Drive thru never working or not enough help for the inside ,one day the drive thru close or inside close its a serious problem over . Not everybody LAZY or don’t wanna Work. Just some .
     The Women or the worsted especially the manager attitude very rude
     Food cold there not wearing gloves .
     My next move or to record and send to the T.V station and Newpress.
     I’m sorry but some need to be done about this matter
     And if people don’t wanna work fired those who call off and hire those who wanna work.

     Reply

586. I live in Nashville Tennessee I visit Popeyes at 1188 Murfreesboro Pk and I had to once again return my ordered food. I had made it all the way home, to realize I did not receive the food I had paid for. This type of mistake has occurred on several occasions. Plus the line of cars from the street waiting to enter the parking lot was hazardous to the flow of traffic. Between four and five p.m. the doors were closed to the public making the drive thru backed up with vehicles. Service is not up to par. As much as my family enjoys Popeyes I will not be returning to this location.

     Reply

587. This was always my favorite Popeye’s at Brooks Road and Spring Brook Memphis TN 38116 while living in Memphis and Visiting. I won’t return there, employees let you sit in line for over 30 minutes and when you get ready to order then you are told nothing available but legs and thighs , spicy only, don’t tell you that no customers are allowed in the store, very poor customer service.

     Reply

588. My complaint is why can’t we have a Popeyes chicken in Sanger California ! 93657. We love Popeyes chicken we have to drive clear across or asthma just to get them and the line is always so long because you have such a good product is there anyway you could look into getting us one here in Sanger California thank you so much for your timE, Jan Gilliam

     Reply

589. I’ve been waiting almost to a month to get my 37.25 refund for terrible chicken from very rude staff at the 6161 e. 82nd st restaurant in Indianapolis-#11725. It should not take this long to get my refund. I’ve reached out twice to customer service and I get no results

     Reply

590. I am a loyal Popeyes customer, who is disheartened about your removal of fresh vegetable items from your menu. I know that Popeye’s is known for its fried chicken, however some people don’t necessarily view it as a fast food place, meaning many view it as an opportunity to get a square meal. I strongly hope corporate will consider adding back fresh vegetable choices to its menu.

     Reply

591. Went to store #2787 today…I was told at the drive thru window to pull up and it would be 3 mins and someone would bring it to me. Well after 25 mins I walked in and my order still was not done!!! I waited inside another 10 minutes with the manager just standing there in the back who never addressed my issue or anything.

     Reply

592. I’m a Popeyes lover and I’m there at Popeyes often at the one in fredricksburg on rt3
     I get chicken alot and I’ve tried almost everything in there.these new fish sandwiches are very tasty just way to salty.way to salty. elderly people can’t enjoy this new fish sandwich,nor can a younger person.ive tried them from Virginia,Maryland,Delaware, and New Jersey. All the same very very salty.86 the salt and I bet they will be much more popular.thank you.jawwaad Kaashif 571-505-xxxx xxx Hillcrest drive apt 20 fredricksburg va 22401
     In case you want to send me a few coupons.stay say and blessed

     Reply

593. went to the Popeye chicken in Long beach California on Willow and Santa Fe Ave. Got their around 7:50 pm. No Red beans and rice. No spicy chicken on leg and thighs. No Cajun rice. It was really upsetting to my family. Especially the kids.

     Reply

594. Horrible service at Stonecreek location. Will not answer phone, no online response

     Reply

595. This location is a frequently out of food! Staff is rude! Manager will not even speak with you. This doesn’t look good for Popeyes unbelievably unprofessional!

     Reply

596. Web site shows BIC 5 Piece-2 sides-2 biscuits. Went to drive thru at Thornton CO store, the said only avail by ordering online? I checked the services, this offer appears avail at the Drive Through. 🤔

     Reply

597. Very unhappy with the service. Your outfit has great food. I can walk there in two minutes. Those walks are getting further apart. My advice on the current situation of employees being disgruntled and walking off on the job. Maybe assess the the problem. Then do the opposite. Such as paying more. Maybe only hire people that have no less then a associates degree that have a culinary background in food and beverage management. I do have the answers for your outfit to be successful more so then it is know. The locations in kentwood MI and grand Rapids MI need help solutions to the problem at hand. To name a few predajuismn, get rid of the face mask, here in Mi the black has tryed coming up with some wacked way of talking. Like their sucking on poop and talking at the same time. Pretty stupid only in Mi. So far to be honest I have only had one nice experience probably out of 60 times. That manager quit because they overworked her. She was good. I dont think I will be going there anymore. So if you send me any thing. Please dont. I will just give it to a homeless person.

     Reply

598. I’m a veteran of 25 year’s retired from the USMC today on about 4:30 came the drive in and order a large Reed beans and rice pay the young lady but a was not 100% sure that I give her a $10.00 or a $20.00 bill I asked the young lady very polite to check and see if I have giving her a twenty dollar bill she responded with a very nasty attitude you didn’t give me a twenty dolla bill .I was till very professional with I told her if at the end of the night if your cash register are over ten Dallas possibility it’s belong to me she responded with a very nasty attitude so asked her to speak with her supervisor, the supervisor came up to the window very unprofessional and nasty attitude at also lies about the cashier dropped the $10.00 bill and she see it and that was not fact. If the young lady have dropped the money I would have seen her bend down and pick it up . My point the supervisor and the employee need to be addressed about having a good customer service. Thank you very much if needed feel free and call me @209-808-xxxx.

     Reply

599. Worst experience at a fast food restaurant. Sat over 30 minutes for food, employees have a terrible attitude. I think I bothered them because I ordered food. Will never visit again for my favorite chicken sandwich. Lake Joy road Warner Robins Georgia thanks

     Reply

600. I’ve been seating in my car for over half hr to be waiting in the drive thru. having conversation with friends holding up 15-20 cars is unexceptable iam about the one on bull st Savannah, ga

     Reply

601. Was hungry today with a bus of hungry guest and I was told by an employee from Popeyes chicken that they couldn’t take my order unless we had direct change!! So I asked what does that mean and was told if the meal is $8.97 then that’s what I needed to eat!!! Just ridiculous 🙄!! Popeyes Chicken on Durand in Racine, wisconsin.

     Reply

602. Popeyes in Brooksville Florida is the worst ever. We had to order several times at one visit through the drive-thru to get it right. Then when we pulled up to the window They still had it wrong and shorted us a drink then they made us Park because they had no chicken. Also every time we’ve been here they have been extremely rude. This time they slammed the window in our face. Someone on a higher level really needs to visit the store and put it in order. We drive out of the way to go to Popeyes instead of KFC because we really love it but we will stop patronizing this store if changes aren’t made.

     Reply

603. This is getting a little ridiculous. June 2,2021have an open complaint Was told many times that I would be credited $24.46 by your cusTimer dept. Last contact was from a supposedly manager (Joseph?) in Canada. What Is holdup? Enough with escalating this case!

     Reply

604. The restaraunt in Covington Tn is always getting orders wrong,parking cars, always out of Tartar sauce for fish sandwich. And play too much while on speaker to be getting orders wrong. Always out of apple pies as well

     Reply

605. Store 4520 on pioneer Pkwy Arlington TX drive thru order multiple missing side orders ; 3 red beans and rice – one missing 3 piece dinner. The 3 we got were mild when we ordered spicy. The soft drinks tasted all diet coke when should have been 1 diet 3 regular coke. Overall a waste of 44 dollars. No one answers the phone listed on the receipt, I attempted calling 5 different times. One call just as soon as I found the problem and 4 more spaced out over the next 4 hours,but none were answered. If I cannot call, how can I get this corrected?

     Reply

606. It’s sad that you tell them to make your food fresh but instead you leave with cold food that’s been sitting an luk warm over an over In Houston Texas on 45 an Little

     Reply

607. I wasnt able to use my senior citizens discount at your location in Selma al the manager dominik had a very nasty attitude when asked why not claiming it was a special for 22.99 when tax added it was 25.39 and didn’t think it was a discount if I still payed full price. When I have used it at the other locations I’ve visit. Poor service and rude manager. Need to rethink your senior citizens discount at this location. Very unlikely to visit this location again.

     Reply

608. I just ate a pottstown, pa. Popeye’s and honestly after getting my food, I threw it away. There were 5 crewmembers on and not a single one was wearing gloves or hair etc. I had to go thru drive thru since diningroom not open. I look in through drive up window and place is atrocious. Outside of restaurant in shambles. Food was lukewarm at best. Bill was $8.47 , I gave cashiers $13.47, I wanted a 5 bill for change and she argued with me. Needless to say I will not be in a hurry to return to your award winning restaurant

     Reply

609. I remember now why I do not go to popeye’s chicken. I was in a hurry a couple of days ago and pull into the Fairburn Rd. store in Douglasville Ga. The line was tremendous with at least a 30 minute wait before you can even place your order. They were not letting anyone into the inside dinning as well. When I finally did get to order and then pick up the young lad at the window knew absolutely nothing about what was going on. Left and got back to the shop to eat and it was not fitting to eat. It seems that popeyes chicken quality control has a very large lack of control. I will never spend me cash at popeyes chicken again. Felt like you needed to know.

     Reply

610. We place a mobile order at 7 is 8:20 and we still have not gotten my order nor our money and this is unacceptable when I said something to the manager she said that she’s back in the food up now but yet we had to wait another 10 minutes.

     Reply

611. Popeyes in Milford Delaware needs shut down or revamped the outside is discussing the wait was over 15. Minutes 9 of us pulled away board of health needs to go in

     Reply

612. This location at East Capital drive in Milwaukee Wisconsin is constantly out of chicken. How is it possible to be out of chicken 20 days out of the month?, and what’s with the attitude if you ask questions about how at 1pm in the afternoon on a Sunday that you’re out of chicken? This happens every month and every week. Terrible

     Reply

613. Have not gotten my last check!?

     Reply

614. Your location off I10 Lafayette LA told us their lobby was closed. However 1 person was eating at a table, 1 was standing at the counter ordering and 1 just left the lobby with her order. You have lost us as customers for life. I have never been so disrespected. It was the manager.

     Reply

615. My family went to store number 12042 in Belleview Florida at 11:30 AM this morning July 18. We ordered $56 worth of food. When we got to our house 15 minutes later, we realized they did not give us the biscuits, the mac & cheese, the two orders of popcorn shrimp, etc. I have tried calling the local store numerous times. Their phone number is not working. Either they have disconnected the phone or it has been disconnected for non-payment. This is ridiculously horrible customer service.

     Reply

616. I can’t understand why the lobby of the Lapalco and Manhattan Blvd store doesn’t take walk-in customers. It’s a problem with cars turning in off a very busy Lapalco Blvd and the cars coming off Manhattan Blvd that are trying to cut in front of those cars. This is a serious problem. Someone is going to get hurt or worse. Please fix this A.S.A.P.

     Reply

617. I waited 15 mons for chicken then when I got my order chicken was cold didn’t give any silverware asked for salt pepper. etc and ordered peppers and didn’t receive those either

     Reply

618. Went to Popeyes #10823 Drive through Lady named April very rude. Also ordered diet coke tasted like sweet tea, but was actually the diet coke. One drink made me sick to my stomach. Was a jerk when we ordered a diet dr pepper. I don’t sell diet dr. Pepper.

     Reply

619. I have a serious complaint there is an employee at the Greenfield location in Oak Park that has an outstanding warrant for her arrest ‘ EBONY . DARNELL. Taylor” also Ebony. .d Allen

     Reply

620. I wanted to know if it’s a reason why this Location lobby is always closed the drive-through line is all the way out to the street and I just want to know why do we always have to have this problem or what’s going on in our community that we can navigate inside a Popeyes

     Reply

621. The manager Pete at the Yorktown ny store is mistreating and harassing the young employees My daughter is 15 she works there and he makes her feel uncomfortable embarasses her in front of customers … constantly picking on her one 17 yearold Quit because of him running store like a Boot camp ..I told him please be patient with my daughter she has ADHD he said that’s not my problem it’s hers ..don’t use it as a crutch .I said put her some where else he said where do you want me to baby her he’s found talking to employees like trash saying he has to baby sit every one I’m her mother and confronted him on a comment he made to her “wake up women” he came out side putting his fist in his hand like he was aggressive as I was talking to him I told him your behavior is unacceptable he said aggressive I didn’t say that to her she’s a liar ..my daughter don’t lie about something like that he said believe her all you want she’s a damn liar .please remove Pete from this store before I file charges on him

     Reply

622. I live in Indianapolis, and stopped by one of your stores near 16th & Tibbs. I ordered 2 piece combo with red beans & rice. It cost $8.14 cents I gave them $9.00 dollars. They said they couldn’t give me my change because they didn’t have any. They didn’t offer to give me anything in place of my change (apple pie) or nothing. So I didn’t get my 86 cents in change. I didn’t get my red beans & rice. I didn’t get anything in place of change. I’m a officer I didn’t get a discount. My visit was extremely disappointing!

     Reply

623. Brought chicken wing tip.had fried.feathers location.clinton nc

     Reply

624. Store #4987; 5581 Warrensville Center Rd, Maple Hts, OH 44137

     7/14/2021 at 9:02pm #637

     I sat in line for thirty minutes even though there were only four cars in front of me. When I finally got to the microphone to place my order, an employee asked me to pull around to the drive thru window. At the window, the manager, Mark, informs me that they only have chicken, no side dishes. I asked him if they had french-fries, he said, “yes”. I had to remind him that french-fries is considered a side dish, however, I did not order them. I ordered a 4pc box, all white meat with no sides, which the cashier initially rung up at $16.99. At this point I am not a happy camper. I said, “try again”. Eventually, the cashier got it right (I think), and my receipt is for $8.99. Mark also told me that his job was to take care of Miss Vanessa’s money and he does not have the help that he needs at this store. I told Mark that I was not concerned about Miss Vanessa’s money, my concern is first and foremost the customer experience. After burning up my gas waiting, I was not even offered a complimentary soft drink.
     I would like to know why customer service and common sense is lacking at this location. Mark should have been walking up and down the drive thru line letting customers know that side dishes were not available, so that customers could make a decision to stay in line, or get out of line and not burn up a tank of gas.
     I can say that when I received the chicken it was fresh and met my expectations, however, I will never visit that location ever again. Mr. Chicken or KFC will get my business. It’s a shame that a manager is unable to make a good decision in a crisis situation. Mark and the rest of the staff needs training in crisis management. If that were my store, I would be doing all I could to make the customer happy, not complaining and blaming the situation on others. This store needs new management and additional smart employees. The only person that needs to stay is the employee cooking the chicken.

     Reply

625. We did not receive the drinks for our combos at the popeyes in south Euclid, Ohio

     Reply

626. Hello no complaints I’m just trying to find out the store numbers for two Popeyes in Jacksonville Fl

     Reply

627. There’s a problem with A restaurant in Alton illnoiS. Problem With the employees and there aditude

     Reply

628. I’m trying to reach out to someone in the corporate office there was a fight at Popeyes the other night with a manager and employee and no one seems to report that the police didn’t come or nothing so I’m reporting it because I was there seeing that the manager was in in a fight

     Reply

629. You have a sign up that says inside is open, but when you walk through the door they tell you the inside is still closed, but you have a sign, open, and all the other Popeyes in the area lobby are open, store is in Belleview, Florida 34420 the only Popeyes in Belleview so can someone please find out what’s going on, I think that you might have lazy workers on your hands

     Reply

630. I am in a Popeyes on e 95th street (king drive) Chicago, il I have been in line since 12:45 waiting for someone to take my order. I only get 1 hour for lunch and I work 5 minutes away. The service is SLOW. There is on person taking orders and preparing food. This is unacceptable They need to hire more people and get a better system.

     Reply

631. Poor service.no other parts of chicken
     Detroit livernois store

     Reply

632. Popeyes on forest ln by webbs chapel never opens on time if they are they dont have chicken ready. The is the deal.

     Reply

633. I’m sitting here at BJ’S Brewhouse in Arlington, TX because for the 2nd day in a row because the Popeye’s location on S. Carrier Pkwy in Grand Prairie, TX is not accepting online orders. Check my order history for that location and you will see that I am an everyday customer.
     Thank you,
     Lee Larsen

     Reply

634. Popeyes, In LaPorte, Texas on Spencer, Hwy., is very disorganized.I was given the wrong order twice. It was horrible. Thank you, Nanci

     Reply

635. I live in West Monroe, LA and I go to the Popeyes on Thomas Rd. I like the food but they mess up my order every time I go there. And I mean every time. When you try to call them they won’t answer the phone . I just got all the way home and again my order was wrong. This is just ridiculous.

     Reply

636. Are you guys building a Popeyes in our town? Las Cruces NM

     Reply

637. Weekly I buy the 2pc specials; here lately approx two months, my location is serving OLD/DRIED OUT CHICKEN! #2117, Hou, Tx 77093 today I recd 2pcs of day old chicken with a half cup popcorn shrimp [now $5] & NO biscuit. Whaz goin on? We require Fresh daily! No sittin under heat lamp chix!

     Reply

638. Hello I like to make a complaint about the service in your Popeye movie and a kitchen at 13380 E. 14th St. in San Leandro one to service sucks I ordered two orders of food and they try to put it all in one bag and tell me I have to pay an extra $.10 for them to split it up when the two orders the bag for $.10 a bag anything else hot sauce or whatever else you may need they want to charge $.25 a pack the service sucked the people attitude

     Reply

639. Hello, I have property in a small town in Texas on Hwy 95, C-3 Zoning, water/utilities, heavy traffic area, near three (3) schools. The town is in need of an eating place or convenience store that is open after dark, as most of the eateries close early. Citizens must go to the neighboring town in order to grab a bite to eat in the evenings. If you are interested in potentially purchasing this property for a Popeyes, you may contact Angela at (512) 220-xxxx for more details. Thank you!

     Reply

640. I hold stock in many companies including AFCE. I am seriously reconsidering that choice.

     I just had the worst time, and its not the first, simply getting an order from the store in Shawnee, Oklahoma.

     I simply asked how much the Rippin Chicken Sampler was, because i couldn’t see the menu from the car due to the overgrowth around the drive through menu.

     The lady, in broken English said, we have Rippin Chicken but not in Sandwich. I said, i didn’t ask for a sandwich, i asked how much IS the Rippin Chicken Samp-LLL-EERR.

     She said we have Rippin Chicken, I asked again, does it come with anything else, like Shrimp? And i said, i still don’t know the price? How much is the Rippin Chicken you are talking about? She asked, did i want the Rippin Chicken? I said, i want to know how much it is first!!!

     No reply, just the question again, do i want Rippin Chicken, so i got out of the car, took a picture of the sign that says “Rippin Chicken Sampler” and just pulled around to the window. She opened the window and i held the picture out for her to see, and asked, do you have this, now that i got out of the car and moved the weeds, i can see its $10. She didn’t answer except to say, what side did i want? I asked does it come with Shrimp? She said, ya two shrimp and however much chicken she said. I said ok i want two of them, she asked what sides? I asked what the sides were, and i chose french fries and red beans and rice.

     I pulled in a minute or so before the picture i took which was taken at 2:14pm. They came to the window twice and opened it, yelled something and slammed it shut. They had my debit card or i would have driven away. Later they brought me my card and the receipt, much later they brought me my food. I dove away at 2:46pm, you do the math.

     When i got home, i opened my box to find absolutely no shrimp, no french fries, but mashed potatoes instead.

     I asked for one regular and one spicy, i got both spicy.

     Now i have kids of spanish descent and an ex wife of the same. I am in on way prejudiced. I love folks, a lot and i was trying to lighten it up with them with smiles and laughter about the whole thing. I just don’t understand why someone with such poor understanding of the English language and who clearly cannot read the word Sampler, she didn’t even know what it was when i pointed it out. It baffles me. How have we come to this? I know, COVID….. don’t use it as an excuse any longer, fix this, i like Popeyes, but it won’t last long here with this going on.

     Reply

641. Twice in a year I have been traveling through Saraland, AL and stopped at Popeyes store # 13117. I always get the spicy chicken sandwich-in the Houston area they are usually AWESOME!! Twice now this store #13117 has given me food that wasn’t fit to eat! 1st time it was cold, bun was hard, like it had been sitting out for hours. Just today I ordered one and it is so gross I can’t eat it either! The bun is hard, the sauce is all over the place like someone left the lid on the squirter loose and it all came out in a huge blob. The bun is soaked with it and falling apart now. It’s all over the inside of the bag. How am I supposed to eat this while traveling? Do they save the worst food they have made that day to give to the people in the drive-thru line? It sure seems like it to me! Twice now, traveling thru and have no lunch to eat!!!

     Reply

642. Dear Jose Cil,

     I have never filed an official complaint with anyone but after my experience with the Popeyes Louisiana on 29th and Rock Rd in Wichita Ks I feel it is necessary as I had the worst customer service I have ever experienced. I was the only other customer in the store aside from a party already seated and eating. The person who takes orders looked at me a couple of time but never came over or even stated she will be with me soon. I am a very patient person but after almost 5 minutes of waiting I finally asked if anyone was working, the response was she will be with me shortly. I waited another few minutes and left after still no service or acknowledgement. What made the experience even worse is there was another worker there that passed by me a few times during the 5 minutes I waited and just looked at me and never asked it I was being helped let alone acknowledge me. I would understand if it were extremely busy but I was the only one in line inside the restaurant and workers saw me but never even acknowledged me and only focused on the customers in the drive through. I feel it is important for a company to know when the customer service is so awful you no longer want to go to any POPEYES again and I have patronne POPEYES all over the US.

     Sincerely,
     Loretta

     Reply

643. The manager is pocketing money after=‘. I came there at 9:330 ! And they said they were only taking cash. i went and got cash and was back at 9:54 z and the manager said 4 they were closed and told me to get off the lot or they would call the police

     Reply

644. I have Been a customer of Popeyes for quite a few years. My family always had a positive experience, until Tonight. The chicken was as greasy as KFC, also you couldn’t tell the difference between spicy and mild. I also took pictures and you could see a big difference in the pieces. The store # 3329

     Reply

645. my spouse works at the popeyes location at 2850 9 mile rd pensacola fl. the manager(s) never publish a schedule anymore and expect their employees to call the morning of to see if they work that day….every day now. this is incredibly poor management and no family can plan any appointments, coordinate child care or coordinate days off. this is one reason very few people will stay here. someone from corporate really needs to come in and check to see what is really happening at this location. it’s utterly ridiculous.

     Reply

646. Store number 11739 is in bad shape. It is the only one in rapid city sd. Food quality, cleanliness and service are all bad. Please fix it or shut it down.

     Reply

647. Popeye’s chicken, Countyline road and Emerson Ave In Indianapolis In 46237. Sat in drive thru last night 07/11/2021 for over 20 minutes at 8:00 pm until around 8:23 pm. There were 12-13 cars in line when I approached the drive thru. After sitting in line waiting over 20 minutes to place an order they tell me when I get up to the speaker that they have no sandwiches or are out. Why could’nt they put out a sign in front of the building where I got into the line, or have an employee come out to notify customers they were out of sandwiches prior to waiting in line for over 20 minutes or longer. It’s Ridiciolus to let your customers sit in the drive thru line 20 minutes only to tell them “Oh before you order I want to let you know we are out of sandwiches” Really! You should have informed me of that 20 minutes ago. Way to take care of your customers

     Reply

648. I work for you guys and never got paid I wanna know what’s going on or do I have to go to unemployment office

     Reply

649. When will dining rooms open at your restaurants in Mobile Alabama?
     Drive through is unpleasant at Popeyes and dining on fried chicken soils interior of car

     Reply

650. Your Jungermann road, St. Peters, Missouri is ridest bunch of prejudiced, lousy, disrespect group of African Americans ever encountered. What a bad name that place is giving u. Will never eat at another one of your facilities again and have put the word out. When I did, every single one of the people has said the same exact thing!!!!! The buzz is going around town. See the doors shutting soon. Especially since KFC is right across the street and the people are delightful. You people are nothing but a prejudiced bunch of idiots. Take the chicken sandwich and jam it up your asses!!!! Wella!!!

     Reply

651. Extremely poor service at Van Buren A.R 72956 store broken drive through intercom everyday for over a month staff is unfriendly and slow

     Reply

652. JustJust went to Popeyes on Amberton Road in Largo Florida very unprofessional waited 20 minutes for one order staff was not aware of his customers waiting I love the chicken but I don’t think I’ll go back there agai

     Reply

653. I don’t know why my comment was not posted. My experience happened on 7/8/21 at the West Sunset/Decatur location at around 640pm. The store was only opened for a drive thru and the lady who took my order was so rude. I asked if I can order just the chicken and a side and not the meal which includes biscuits and she gave a a huge sigh. She rudely asked “how many do you want” and so I gave my order. I asked how much and when she gave me the total I asked why it was pricier than getting the meal with the biscuits. She gave me another sigh. I told her the price for the meal and she said it’s not. I emphasized the meal price was written in their menu and asked why it’s more expensive. She raised her voice at me “because you ordered just the chicken!” So I said just give me the meal. I asked for the total and she yelled just drive thru the next window. This time I raised my voice and asked her why are you yelling at me and she yelled back I’m not! I told her I was just asking for my total and she was still yelling telling me she’s not by the register. I don’t know how Popeye’s train their employees but this lady should not be working in costumer service! I’m posting this for the third time and I’m hoping to hear back from you.

     Reply

654. Every time I visit the Popeyes in Merrillville Indiana the staff is always rude and the line is always long and slow. I placed an order online and because the lobby is closed I had to wait in the long line. I called to ask if there’s someone who brings the online orders out and she said no with an attitude and hung up in my face. This is the typical service that I continuously receive at this location

     Reply

655. Well every interaction with Popeyes is getting worse! I tried to send a complaint through your app and website and even that doesn’t work right. The “Restaurant*” tab won’t let you enter any information so it won’t allow you to proceed on with your comments. Now to my initial complaint. I live in Northwest Arkansas where my family and I moved to a year ago. We never had Popeyes before our move to the area. We have now eaten at Popeyes 4 times. After the first three tries we quit eating there because all three times they screwed up our order. After about 4 months we decided to try a 4th time hoping it would be different. Well it was no different. Our order was screwed up again and the five box meals we ordered had about 10 french fries per box. When you pay $8 -$9 a meal I expect a full meal. Also I should mention that these four incidents were at three different locations so it’s not just one restaurant. It really stinks because we actually really enjoy Popeyes food/taste. So as of right now we will not be giving our patronage to Popeyes.

     Reply

656. Are Popeyes stores in Kentucky still required to wear masks even tho the state has lifted the mandatory mask

     Reply

657. I went to Store #2847 tonight and purchased the 12 pc Family Meal, got home and there were no biscuits and only one of the two sides I ordered. Also they had no spicey chicken, lousy customer service

     Reply

658. Hello. So I’ve decided to have Popeyes for dinner, good idea to me at the time. I ordered a classic chicken sandwich with fries. I live within 5 minutes of Popeyes and to my surprise my sandwich looked as if it was eaten or just through together, the breading of the chicken wasn’t even there and to top it off the workers were extremely rude. Not one time did I get an apology

     Reply

659. I spent $20. Some dollars for an 9 piece meal n biscuits hard as a rock very unsatisfied n fried cold 🤔😡

     Reply

660. Here in Fayetteville, Arkansas, on MLK it took a little more then ten minutes to get up to speaker just to sit there and wait another ten minutes to take my order, then another ten minutes wait for my food after I pay, I asked why it was taking so long on everything the young lady said because they didn’t have enough employees. This is ridiculous

     Reply

661. i was a regular at Popeyes in Chicago. The one on Fullerton and the one on Belmont. You lost me as a customer as I was very fond of the cajun rice, and the red beans and rice side dishes. they made the trip to Popeyes worth the hassel of traffic and poor entrance and exits. You really should bring back.

     Reply

662. Bring back Cajun rice side. I cannot imagine why it was discontinued.

     Reply

663. Just writing to u in Hope’s that u will be bringing back the cajun rice. The restaurant worker said u weren’t gonna bring it back & I just hope u reconsider and start carrying it again because we all love it…..Thanks

     Reply

664. Looked at my bank statement they stole $26.00 from my account!

     Reply

665. Store on Cicero ave. at 51st street in Chicago, IL. Is tragic in its mismanagement. Doors locked while employees danced around inside during lunch.

     Reply

666. Your location in Shawnee,Oklahoma is all around horrible. Employees are not treated well and, if they complain, they are summarily fired. The food is mediocre at best. Many times, my order is lacking items , or cold. Alot of times, items are not available. I have given up freqenting the location.

     Reply

667. I just want to make sure this gets to you. Regarding West Sunset at Decatur Las Vegas location at around 640 pm 7/8/21. The employee who took my order at the drive thru was so rude. She gave me a big sigh twice and eventually raised her voice at me. I was just questioning her about the price difference of ordering a meal and just chicken with side with no biscuits but she gave me an attitude. Is this how Popeyes train their employees?

     Reply

668. Regarding West Sunset at Decatur Las Vegas location at around 640 pm 7/8/21. The employee who took my order at the drive thru was so rude. She gave me a big sigh twice and eventually raised her voice at me. I was just questioning her about the price difference of ordering a meal and just chicken with side with no biscuits but she gave me an attitude. Is this how Popeyes train their employees?

     Reply

669. Please put a popeye’s in greece, new york I don’t drive and I have to take 2 buses to popeyes we love your food so I’m begging u to put one in greece..

     Reply

670. stop using white people to show your nasty food commercial white people do eat your trash

     Reply

     1. you are an idiot. BUT your screen name is accurate. you and people like you dont matter.

        Reply

671. Store in chambersburg pa will not answer their phone got my order wrong at this point i feel like they are doing it on purpose.

     Reply

672. Hello my name is Sonya Randle and I went to the Popeye’s #2117 located at 3705 Little York Rd, Houston, Texas 77093 (Order 71). I ordered the three wing combo that comes with 3 wings, red beans and rice, and a biscuit. I also ordered a jalapeno. I did not get my biscuit and the wings were so small that it was the length of my small finger. I paid $8.64 for a meal that was meant for a toddler. Also the speaker was not working in the drive thru they could have put up a sign stating to drive around to the window. I am very upset at the quality and service of the food.

     Reply

673. Your Windy Hill location is never open for service inside the restaurant. You can only use the drive through window. You are losing a great amount of business because of this. They are not supplying the customer with great choices. You need to remedy this situation. Judy Coplon @404-906-xxxx

     Reply

674. Part 2 this Peter Torres. I placed a complain at 2:05 today. I forgot to provide store # 3646, Rutherford, NJ 201 460 9850
     Ticker 672, 7/7/21, Hist 60662
     Supervisor was not polite nor professional . My chicken breast were extremely hard and not able to eat it.

     Reply

675. I bought order # 672, 7/8/21, 12:44 PMHost: 60062. I called and asked to speak to the supervisor and she said”speaking” I asked for her name and refused to provide first name. She asked for my name I said “Peter”
     She still refused to provide her name. She asked my reason as I started to provide my complain she hung up. I called a few times from 201 954 3476 and she refused to pick up. Please check in coming calls between 1 and 2PM.
     She was not professional and needs training for people skills.
     I would like a call with an apology from her. I called again around 2PM and no answer.
     My complain was the 2 beast were extremely hard to chew. My gravy was dry and very little gravy. I asked for extra gravy. Please go back and listen to my order conversation. I used the drive through. I am not definitely sure but the supervisor who hung up on me as I was talking might be the same person who took my order

     Reply

676. We just went through the drive thru 2120 North Alexander Baytown Texas 77520 and they did not give us all our food. When my wife went back up there the lady at the window was very rude and said that she did put all our food in the bag. To make a long story short we had to repay for our food. I do not appreciate having to buy our food twice because an employee cant stay off her phone long enough to get our order right.

     Reply

677. I have eaten at numerous popeyes, absolutely love the food. Danville, il is absolutely the worst when it come to service. Bad management. Time to clean house. What is with credit debit card only at drive thru? Pure laziness, stock some change. I would be embarrassed it it were my store

     Reply

678. Horrible experience I usually love Popeyes however this location in Davenport iowa is awful. Came for wings spicy no spicy wanted green beans none so went with red beans n rice wanted tea no tea??? Orderd apple pie later found out not apple buscuit was hard as a rock and all good was not fresh. Man on intercom was sarcastic n rude. No other customers in line wonder why…. now I know. Only person who was nice was the drive up window lady. Will never recommend and I will also be contacting fda to check this store. Corporate and management need to do something immediately

     Reply

679. chicken. The manager said she refuse to give me another leg because I had to bite in it. I didn’t receiver anything that I had originally order.Ed. Very nasty an arguarmentive attitude

     Reply

680. Where to start!!! So we ordered from popeyes thru door dash. So popeyes took FOREVER and said they didn’t have the order when dasher was there. she left to grab another order. When she went back to popeyes 2 hours later they told her they didn’t have enough chicken to make 4 chicken sandwiches, and 5 chicken tenders. This is the 2nd time I have issues with popeyes and I have only been there 3 times. Tell everyone to save their time and just get it from KFC!!

     Reply

681. TERRIBLE SERVICE AND FUNKY ATTUDES AT STORE #11186 and did not get my whole order

     Reply

682. Hello I was a customer at your landover location # 16852 on Saturday around 3:30 p.m. when we walked in the line was extremely long, and there was no reason for the long line other than the workers was literally moving as if they had no customers in front of them. I then left after 15 minutes and the line never moved, to go through the drive through only to get in that line and they allowed a car to hold that line up for 10 minutes, before ever placing the order. I finally get to the window to a young lady with reddish braids in her hair that was extremely rude, she shut the window on me after getting everything wrong. I then ask for a manager who looked at me and continue on his way until one one the cashiers had to say this lady has been waiting on you he then gets really angry with her and starts to screaming in her face being very unprofessional. I then said to him this is why your staff is rude and unprofessional, because you lead by a terrible example. At this point the order is wrong , she put both orders on one persons credit card when we told her it was two orders before she took the orders. This is now the point where another manager comes from the back, that was very professional. He asked her to be quite, because at this point she’s still running her mouth, and the foreign manager that was just as rude as she was was just standing there. he never tried to help the other manager resolve the issue. I’m a resident of this community and if this the kind of service your offering, then maybe the community needs to come together with a petition to remove this store from our community. i hope it doesn’t have to come to this,i would appreciate it if this matter can be addressed immediately, thank you for your time.

     Reply

683. Hello I was trying to make a complaint on the manager at the location on Brooks road and Memphis TN. He is very rude to his employees especially the minors. He put them on the grill and drive thru even if they haven’t been train properly.

     Reply

684. I ordered on Popeyes app 8pc chicken w/lg coleslaw
     s/b $21.49+tax. Was charged $24.99+tax. Store on Varner Rd couldn’t issue credit on my card. No way to do business

     Reply

685. We want The Onion rings back

     Reply

686. Was recently at Hoover location in Michigan I waited almost 4040 minutes for two sanwhiches. Absolute worst customer service and left without getting my food through the drive. Will never go back

     Reply

687. I can’t believe the decision was made to discontinue cajun rice from the sides menu. Cajun rice has been a popeyes staple since the early ’70s. I used to eat popeyes twice a week now I may eat it once a month because there is no variety in the sides menu. Bad decision…you must do better

     Reply

688. I went to Popeyes chicken at 1803 w Market st Bloomington illinois tonight to order food.had to repeat my order four times because they were being loud and horse playing. My wife said can you finish are order because you keep clearing the screen,,they told her if she didn’t like it she could leave the drive through, finally ten minutes later they said they weren’t waiting on us because they were having problems with the screen,I said fine I want to talk to the manager and he said he was the manager .I proceeded to leave and the guy at the drive through was waiving his hands up and wanted a confrontation. And yelled something obscene at us,I will never ever eat at a Popeyes ever again and will paste this all over Facebook. My father in law also works for the county health inspectors office and he is the next person im calling on this matter

     Reply

689. PLEASE PLEASE PLEASE bring back the Cajun Rice!!!!!

     Reply

690. Your resturant in Bellview Florida, is off to crazy. The cooks were fist fighting tonight. Another cook refused to cook chicken mean while I witnessed at least 10 customers walk off and the drive thru had 5 cars backup out of the drive thru and leave. Get that under control

     Reply

691. Jennings, La 70546
     WORST SERVICE EVERRRRRRR

     Reply

692. Gud Evening!!!! Please see about that chicken in GULFPORT Ms!!! We stopped by around 9:15 6-5-2021 , that chicken was baddd , smelled badd, me and my friend has been on the toilet every since, even stopped at rest area to use restroom, mmmmmmbadd meat

     Reply

693. I am currently an employee at 10419 S Memorial Dr, Tulsa Oklahoma Popeyes. Recently our GM was fired and a new one was put into place. However, the new GM has made prejudiced comments, which concerns me considering that Popeyes is made up of a diverse community. At one point I overheard him stating, ” I have to apologize for being white” while talking to another employee. Sometimes he talks in a put on accent or says things to the mexican-american crew members that are insensitive. He has also made one of the employees cry by having unreasonable expectations seem. I truly do enjoy my job, but our GM is making me and many other employees (including shift managers) upset and uncomfortable.

     Reply

694. When will the store at 6800 SW 57 Ave, Miami open?

     Reply

695. I live in Troutdale, Or. I decided to try my local Popeyes. I placed my order with a minor problem (didn’t get the second sandwitch) due to language issues. I was going to raise the concern by using the customer service “tellpopeyes.com,” but it would not take the store number. That’s why I am writing to you. I wanted to test your product, since I am having a party soon for my son’s birthday. This could be another lost moment in my life. dve

     Reply

696. I have been in the drive thru line for over 30 mins and this seems to be the normal practice
     It’s unacceptable and unprofessional
     The service needs to be better than this considering the prices

     Reply

697. Your customer service is the worst

     Reply

698. I visited buffalo grove Il branch played the rude lady ask do I want my change its only a penny she says I say yeah it’s my change she buffs an demands a employee to get it she reluctantly gives it an my food no receipt then turns to employee an starts calling me antisemitic slur an walks away I asked other employee can I see management he says she is I will never order from Popeyes again an will tell everybody I know an don’t about this, thought u should know customer over over 30 years cause of a penny an a twenty something year-old manager!

     Reply

699. East peoria, il store served the worst chicken in popeyes history

     Reply

700. My son D’Angelo Johnson worked at your SE 14th store and he was shorted a 22.1 hour check we would like to know what can be done about it.

     Reply

701. I have a case that is over one month. Need a regional mgr to get involved. I have been told by guest services (in Canada)?—.that I would be reimbursed $24.46–so far no response. No calls received at all from your company! Need someone with managerial authority!

     Reply

702. I just went to the Popeyes chicken in East Peoria IL. I got to the window and the guy looked at me like I sprouted a second head when he saw my money. He said ” I can’t take that, you have to pay with a card, we can’t give change ” I said ” you’re telling me you’re refusing cash?” He did take the money but I didn’t get my change. My order came to $23.84, I gave him$25.00 so, I’m owed $1.16. This is the 2nd day I went to that particular Popeyes. When I went yesterday there was no chicken. All they had was shrimp and a couple pieces of spicy wings. Is this how Popeyes runs a business? And today when my order was finally brought to me the employee rolled his eyes when I said thank you.

     Reply

     1. Corine, Popeyes , like everyone else is REQUIRED by law to accept ‘money’ as payment. Look at a dollar bill, for example, and read, ‘this note is legal tender for ALL debts, PUBLIC AND PRIVATE.’ It is not a choice or up for discussion. As for not giving you change, that is theft and a local police matter. You may consider a report to the US Treasury and the East Peoria Police.

        Reply

     2. MY post below is wrong, there is no requirement to accept us currency. Sorry, I misspoke; here is an offical summary: …..this statute means that all United States money as identified above are a valid and legal offer of payment for debts when tendered to a creditor. There is no Federal statute saying a person or organization must accept currency or coins as payment for goods and/or services. Private businesses are free to develop their own policies on whether or not to accept cash. But there might be a State law which says otherwise. For example, a bus line may prohibit payment of fares in pennies or dollar bills. In addition, movie theaters, convenience stores and gas stations may refuse to accept large denomination currency (usually notes above $20) as a matter of policy.[2]…

        Reply

703. Why is the mccomb Mississippi branch refusing to serve EMS and law enforcement. The employee and the management should be fired . We back the blue and will be boycotting this store on Delaware Ave mccomb Mississippi unless something is done .

     Reply

704. Went to store in Ponchatoula just few mins ago ordered and chicken sandwich got home open bag and was a large red bean. Store was not busy at all but alot of laughing and playing going on. Have seen alot of pictures of raw chicken and bad service on social media about this store. Something really needs to be done about it

     Reply

705. I would like to file a formal complaint. I visited the Popeyes in Snellville 2330 Ronald Reagan Pkwy, on Saturday 07/03/21. I placed an order online and selectled the pickup option. When I arrived to the store the doors were locked, with no sign. I called thinking maybe they would bring it out. Spoke with manager Latrice, who was very rude and disrespectful. I then was forced to wait in the 30 min drive-thru line. There was no way for me to cancel and have my card refunded. This was THE worst of all no-customer services, I’ve ever seen. After all, that didn’t even get a thank you. This is definitely not the only chicken restaurant and it will not be on my list to return.

     Reply

706. What is wrong with the management of Popeye’s in Turlock? Reviews are terrible! They won’t take orders inside and they run out of orders between the time you order to pickup. Been like this since opening. Turlock, Ca.

     Reply

707. Popeyes at 26681 Hoover Rd. Warren, MI 48089 Everytime I go there it takes almost an hour or longer to sometimes just to order. I understand they maybe understaffed but, they are not serving costumers inside so that’s less people they have to deal with. If they are doing Doordash and Uber deliveries, etc.. That should not slowdown your drive thru like that! I was there twice today. First time about 14 cars line didn’t move I left. Went to Taco Bell six cars in line, I was gone before
     two cars left Popeyes. Second time about the same amount of cars move in an half an hour, 3 got there order 5 left, I was one of them that left again! Also, last month I was in line and 3 cars in front of me, when I got the speaker to order they told me they are closing it was 8:55 pm they close at 10:00pm. There was one car behind me and one car coming behind it. So, I wasn’t to happy that night!!! Anyway, I’m guessing there not making the order until after they receive the money in case people leave after ordering or something like that. Someone in upper management should try to improve costumer service before people stop going there and eat somewhere else! Just think about this, at a minimum of two sandwiches $8.50 and 7 cars leave each hour that’s like $60.00 in the 12 hours your open you lost $720.00 a day!!! I can go on but I won’t. I hope you respond back or try to fix the problem.

     Reply

708. After being told to pull forward to wait for 5 strips, I sat there for 21 minutes for them to give me 3 strips and no side. Rediculous

     Reply

709. On multiple occasions I have ordered food through the Popeyes in Mason Ohio. Every time they always forget my drinks or forget something within the order. When I finally called the restaurant to complain this time. The manager was very rude and tried to use the excuse that they were short staffed which is why she said but they forgot my drinks. I do not buy this excuse and I intend to never order from this restaurant again unless this problem is properly resolved

     Reply

710. Could you explain to me why your dining rooms are not open yet here in Texas? Every other restaurant has opened completely for the convenience of their customers I live in Huntsville and drive to Conroe to eat at the Popeyes there. Too hateful here in Huntsville by the time I get home my meal is cold please help.

     Reply

711. I live in New Albany Indiana 47150. Please explain why you have taken the Cajun rice off the menu? This is the main reason I went to your restaurant.

     Reply

712. I used my Popeyes gift card but lost my receipt. How do I take the survey AND still get the free food?

     Reply

713. The Popeyes on Germantown Rd is very rude, today I placed an order online , the site debited my credit card and the door said I have to go to drive thru. I wanted 40 minutes in line to be told my ordered was canceled and they were closed. This is stealing and un professional

     Reply

714. Why was the Cajun rice eliminated from the menu? Is it coming back? That was my favorite side and also of many others. I don’t understand why you would want to eliminate one of the most popular sides. I have stopped going to Popeyes since it was removed from the menu

     Reply

715. I feel like the gentleman at the door discriminated against me because I’m a man and I appear to be white. He brought a black woman food 3 different times. Told me mine was coming but it wasn’t My food. I asked for a manager but no one came out. When I did get My food I was missing a pie. And it was Cold. Someone did come out claiming to be the manager, but I think he was lying. My order was put in about 630. I wanted to pick it up at 7:25. I didn’t get My food until almost 8

     Reply

716. I love Popeyes but man when i say that the employee there who’s name is jasmin is rude and has no customer service skill at all!!! I mean it!!!! I get restaurants make mistakes and sometimes forget sides ect. But if its their mistake why am i the one receiving attitude ? When i got out my car and pull up by the door to tell them they had forgotten my fries she looks at me and twirls her finger gesturing to go around wich i find ridiculous because there was a huge line wich meant that i had to wait all the way in the back of a slow line , just so that i can get my fries that they had forgot so i kindly ask cant you please just have someone there come hand them to me at the door ? She twirls her fingers again , shrugs her shoulders and turns her face away from me .Im sorry but Thats no way to treat a customer . I get back in my car then wait in line again for my fries and when i pull up to the drive through window i ask to speak to a manager , surprise!!!!! Shes the manager . So my wife is nice enough to tell her i get that you guys are very busy and mistakes happen but you being a manager you shouldnt treat a customer so poorly and then asked for her name and employee number wich is jasmin 3281. Jasmin caught a attitude and then tried talking over my wife and shuts the drive through window in her face and walked away. Still forgets to give us our fries until the next worker there heard us say we still didnt get our fries . What kind of management does that? Very rude and unprofessional. I will be calling corporate as well because thats no way to run a restaurant.This location is in elgin il 1616 big timber rd

     Reply

717. Hello, My name is Debra Santos. I have called your Popeyes customer service about very bad service from one of your locations in Lancaster,California, 2 weeks ago. This location has done nothing about the resolve and actually falsely said the contacted me with a refund

     Reply

718. Why no more Cajun rice in your menu ? I always love your cajun rice with spicy fried chicken. Please put the Cajun rice in your menu again. Thank you, Harajimah Shallenberger contact number 302-450-xxxx

     Reply

719. I just had the worst experience at 2451 ChillI’m Rd, Hyattsville, Md.The host was Maleyka, she was rude and disrespectful to me. She needs more training in the area of customer service.

     Reply

720. my friend and I visited the Tagore at 100 Winthrop ave Lawrence,Ma. At 2:17 this afternoon and the manager on duty was slamming her hand on the counter yelling at the employees about bringing something out to a customer and custermers were trying to tell her that it was already brought out and she Just kept going on but once she left the front the employees did a lot better and got caught up with no problem. I’ve never been so Disgusted by a managers conduct in front of guest ,if she had a issue she should have either waited until things slowed down or taking the employee to the back

     Reply

721. Visited your store at 26030 Euclid ave
     Euclid Ohio on 4 different occasions and was unable to order food in the afternoon. Most recently yesterday. After waiting in drive tbru line for 10 minutes around 2:30pm when it was my turn the woman said she was no longer her taking orders. I asked what does that mean and she said, it means I am no longer taking orders. On past occasions they said they were not taking orders because they had a shipment. It is very disappointing to go to a store that is supposed to be open but can’t receive service.

     Reply

722. We just went to the branch in Crossroads Texas always have a bad experience. Today we were the only ones in line waiting with no one attempting to help us finally I asked for help and the lady said we’re only waiting on the drive through!!! There was already 3 people eating in the dinning room. Worst place ever!!

     Reply

723. Good afternoon the restrooms are filthy l went in to wash my hands there were paper all over the floor toilet not clean. Washington Rd in Augusta Ga

     Reply

724. This sure topped it. Your location 4416 W. Shaw, Fresno . The Manager of the night has the worst customer service skills. We didn’t receive our 16 piece chicken. When I came back he got on the defense and started arguing with me. He finally said he would make some more. With plenty of chicken made he said it would be 15 minutes for some fresh chicken 25 minutes later I got the chicken. Arrived home to dry over cooked chicken. Also while waiting I observed two other orders that were wrong. I guess that we will have to start going to KFC

     Reply

725. was in the line at 845 finally got to the window at 9 and was told they were closed..manager was totally rude..couldn’t even get out the line couldn’t go forward and 5 cars behind me..they have poor customer service..SAD

     Reply

726. The Cajun rice was what kept me coming to Popeyes. Now, it’s just another chicken joint to me.

     Reply

727. Ordered a 12 piece family meal from Copperas Cove Popeye’s. Got home and found 7 legs, 4 thighs, and 1 breast. No wings included. My wife only eats white meat, which meant ZERO white meat four the other family members. Usually don’t complain, but they could have asked if that was okay before they stuck us with it and left. This is substandard practice for the restaurant industry.

     Reply

728. I went to Popeye’s and the employee told me they’re closed

     Reply

729. I live in LAUREL, Maryland. I visited a Popeyes near my community; actually walking distance. My first complaint: Maryland is fully opened( from covid). Why is the drive through the only way to order food instead of going inside the lobby? Every business/establishment in the community is open for in person ordering and dining. Why is popeyes the exception? When I ordered my food, once again, I had to wait for my meals because the order was not ready. I had to pull my car to the side in the hot heat and wait for my food. I was only given the drinks at the drive through window. While waiting for my order; it took longer than what they stated. I drank my soda. I requested a refill when my order was finally brought to my car and I was denied a refill. If I was not allowed to enter the dinning area and I waited in the hot heat for my food, I should have received a refill on my soda. I will not give popeyes a good review for its bad customer service. No common courtesy was given. First the drive through then the wait in the heat once again for the food, and then no refill. I am disgusted! There are other neighboring restaurants with better customer service! I will give them my business and NOT Popeyes!!! The store number is 3196. Address: 3388 Fort Meade Road Laurel, MD 20724

     Reply

730. Location scranton pa never have anything ready before this last visit i waited almost an hr this time july 1 2021 they didnt have anything ready said it was a 20 wait i left i dont know how its still open the service there is horrible

     Reply

731. I live in a small town and there is no place in town to buy good fried chicken. I love Popeyes spice chicken. Could you look into putting in a store in our town? There is a old KFC building empty, good location!!! Morrilton, Arkansas my email twinklebxxxxx @hotmail.com name is Donna Samons Thank you

     Reply

732. I went into Popeyes in Lancaster ca today and I spent over 20 dollars o and they didn’t have any biscuits left and I said ok because I waited in line over 30 mins then when I get my food the mash potatoes And dipping Sauce spilled on in my bag and my Dr Pepper had no flavor it was all carbonation just fizz , it was horrible , I want my money back . This was really bad customer service

     Reply

733. The best thing at Popeyes was always the onion rings. Why have you discontinued them? Can you put them back? I have stopped eating your food and I miss it.

     Reply

734. I have a complaint I’ve sat in line for hours two days in a row to get service an when I make it to the intercom they tell me there close this popeyes needs better management they closes at 7 an 7:50 p.m everyday.Location Hornlakes ms. This location is unprofessional an an no custom service.

     Reply

735. Wanted in a long line cause they took their time , then get up there and I was not given my change. “Oh well we don’t have change” but if I didn’t say anything, you wouldn’t have even told me this. So stay away, they are ripping you off and taking your change. Location in highland Indiana.

     Reply

736. Popeyes locates donaldsonville Louisiana the complaint is that it has converted into a drive-through and cars are lined up around the block and people are annoyed and leaving calls and you guys not to have business this has been going on for quite a whileSomeone needs to get involved with this Popeyes because the services is horrible

     Reply

737. Why is it in Lansdale PA n Quakertown Popeyes is either out of chicken today they are out of side dishes I drive there to get nothing. How on earth do you expect to make money. Management is so poor. Staff has no clue about board of health guide lines!! Waste of time n gas. I’m pissed extremely!

     Reply

738. Gm I am one of customer from Jamaica country, I want to know how to join as a membership to open your brand in Jamaica, ocho rios

     Reply

739. this is the second time that I’ve gotten raw chicken and they won’t answer their phone it’s in North Phoenix 35th avenue and Greenway 85053

     Reply

740. Hello I’m not sending you a complaint. I live in Cape Coral FL. The restaurant here has been working very hard being short staffed. I hope when you get back up an running. Please Remember an award those hard working managers and regular staff for being loyal an not giving in to unemployment is easier. ILL BE WATCHING N WAITING FOR YOU TO GIIVE THEM BONUS AN PAID VACATIONS. Part time or not. Step up let them know hard work pays.

     Reply

741. I have been having problems with both Altamonte Springs, Florida Popeyes locatations. I understand the longer weights for service, both inside and outside. But of late the food has been far from the Popeyes standard. This problem hit a specially low point at the location on SR 436
     at the intersection of Oxford Rd. I have had to go back to the drive-up window on several occasions, just to get the items I ordered. Yesterday, ( 6/28/21) I made three trips to the window, and even then I was unable to get two pieces of spicy dark chicken. I finally thought I had one piece of spicy and one of mild. When I tried to eat the chicken I found both pieces were mild and both were dry and tasteless. I believe they were held overnight and re-
     fried the next morning to warm them up. I did not go back to the window again, I went to another restaurant for lunch.

     I am a retired confectionery and bakery consultant. I know
     food, and I should never have been given the chicken I was
     given yesterday. I have enjoyed Poperes chicken for years as I traveled around the United States. What I have experienced the last several months is far from the service
     and products I am accustomed to receiving at your restaurants.

     I will stay away for a couple of months before trying to order from these two locations again. I hope you are able
     to correct the staffing issues soon.

     Tom Treece

     Reply

742. why did youstop selling cajun rice. Mind you some restaurants started watering it down but it was still your best side

     Reply

743. I live here in Texas Round Rock. There’s a new Popeyes that’s located off of 620 Round Rock Tx..It’s seems the the franchise is closed early than normal. When I got off work at 08: 00pm it was closed and again at 07:30pm it was closed again early for some reason

     Reply

744. Not a complaint. I just wanted to make you aware of how a YouTube music reactor is promoting your chicken. He is always telling us how much he loves your chicken and he just posted a 1 minute video about Popeyes.
     youtube.com/watch?v=0c5jBh-PYW8

     Reply

745. Please keep the Cajun fish sandwich on your menu. My wife and I are both pescatarian and absolutely loved the sandwich. Thanks

     Reply

746. Why is ther no lobby service for people who don’t have a car, when I can go right across the street & not just order from Applebees but sit down and eat it makes no sense, hell I can walk into white castle and take my food with me which is what I was trying to do at the Popeyes restaurant located on New Halls ferry & Target dr. It is the worst Popeyes restaurant I’ve ever been to, corporate needs to do something about this store

     Reply

747. Hi I work at the popeyes on rockaway turnpike, and I would rather to receive direct deposit, I would like to know why it’s not possible to do so.

     Reply

748. Went to Popeyes got a tender combo and ordered another biscuit but was only given one but charged for the other I also asked for bbq sauce but did not revive any

     Reply

749. Hi went to Popeye on MLK in Lansing Michigan around 5:45pm they only had sandwiches and tenders nothing else. I worked at Popeye in my twenties love the food, but to go there and can’t be served is a let down to me and my family and others very upsetting

     Reply

750. Angleton, Tx, soon to be husband has asked me to try Popeyes many times, finally agreed. Ordered 3 mild wings and cold slaw. It was around 12pm Monday, one person in line. They HAD NO MILD WINGS and sent 3 Jerry wings, could not eat them. Across the street Whataburger was slammed with customers. What is going on with your Angleton location?

     Reply

751. Lobby doors locked. Your forced to go through the Drive-Thru. After I ordered, I specifically had asked if the cashier understood the order and went over it with her. Order was incorrect. Walk to the door to have them correct it and the manager wanted to debate the issue. The she followed up by saying “I don’t have time for this today!” PLEASE explain to me WHY do Popeyes keep allowing bad customer service in African American neighborhoods. It’s horrible!!! This particular Popeyes is located at 2877 Target Drive, St.Louis, MO. 63136
     The other Popeyes locations are just as bad. I don’t feel I should have to go all the way across town to the Popeyes in South St.Louis County off hwy 55 south. PLEASE MAKE ALL LOCATIONS LIVE UP TO THE SLOGAN “LOVE THAT CHICKEN FROM POPEYES” if they don’t like their jobs then they need to go work somewhere else. The customer service skills SUCK!!!

     Reply

752. Out of 11 pieces, 5 were wings

     Reply

753. Please please please bring back the corn on the cob!

     Reply

754. I love your chicken , it is delicious!
     The main complaint I have is many of your sides discontinued . I am left with cold slaw, fried rice and beans . The service is great ! The desserts are great. Street corn would be an amazing side.

     Reply

755. Very rude, did not have Diet Coke, no other option offered, didn’t have chicken sandwich , nothing else offered, went ahead and charged us for drink, asked us to pull up and wait, we did, they then came up to our vehicle, asked what we ordered and threw our food into our window !!!

     Reply

756. I had Popeyes chicken on cherry st in toledo the chicken was terrible had no taste and the slaw was sour tasting

     Reply

757. Popeyes in Amarillo has its lobby open BUT they state you can’t order in the lobby, it’s for pickup only…..who does tthat. They then make you get back in your car and go to the drive thru……you just lost several customers!

     Reply

758. Hi, I placed on order t the Popeyes at 9747 Washington St, Thornton Co, The person at the other end of the intercom was very rude and obnoxious. At first I asked for a Frozen Lemonade and he said they didn’t have then I stated I would take just a regular Lemonade and he said they only had small then he said they had large then he said they had medium and I asked for a medium. Then he got this tone and said “what else” and I said a four piece meal and “what side” I told him then he stated and What else do you want” but his tone was as if I was bothering him and he was rushing me. I pulled up to the window and I asked who was at the intercom and a young man named “Dani” said he was and I told him he was rude. He became argumentative and stated “So were you” “Your rude to me so I will be rude back” “I was watching you through the window and you were rude” What the heck….seriously. I asked for the manager who is passive and stated “I’m sorry, I’ll talk to him.” First of all the intercom is why in the front of the franchise I really doubt that he could see me. Secondly, your seriously going to argue with me and tell me how rude I was. Thirdly, Dani needs to be reprimanded or fired. That was ridiculous!

     Reply

759. When is the store in Titusville FL opening? The building is complete and just setting there.

     Reply

760. Dear popeyes, I used to think u were too expensive, lately I’ve bought kfc, because there was more for the money, but I found if it isn’t good it’s no bargain.Popeys is worth every penny. It’s the best chicken I’ve had since my mom’s. There’s no leftovers when we have your chicken. It’s just the best we have ever had.

     Reply

761. Gainesville, FL location on Main st is very prejudiced. If you aren’t black you are made to feel uncomfortable and not welcome. How about some diversity here and another location.

     Reply

762. Went to your location in Macedonia Ohio at 8:15 today June 25 and it was closed. The door said lobby closes at 8 but drive thru open till 11pm. I guess they don’t need the business!

     Reply

763. Your employees in the Memphis area are rude and slow. I don’t buy from you any longer.

     Reply

764. Extremely disappointed with Popeyes store #4782. Ordered 28 (3) ind meals which should have been 28 ind boxes. Person that took order over the phone wrote it wrong. Now we have to drive back to get the correct order because this was an order for my security team. Person that took the order was less than happy to take the order which I’m sure helped with the order not being correct.

     Reply

765. I recently went to the Popeyes in Kalamazoo Michigan. I ordered the 14 piece family meal and was not given the 7 biscuits that came with the meal. Even after I clarified that my coupon was for 7 biscuits I didnt even get one. This was after I had to wait 30 minutes in the drive thru line to get my order. I know this because I had to down load the coupon twice because it expired before I got to the window. I tried to call there at let them know and noone answered the phone. Which by the way Im kinda glad they didnt answer because they acted annoyed to even be working in the first place. I feel very let down as I allready drove 46 miles round trip just to even get to the restaurant in the first place. Waited a half an hour for my food and didnt even receive it all.

     Reply

766. I am a very loyal customer and have been for many years. I used to drive 30 minutes to one of your restaurants in Lancaster, SC on a regular basis before they finally built a Popeye’s here in Rock Hill. I am usually very pleased with the food and service I receive at the location on Cherry Rd. here in Rock Hill. However, my wife went there a month or so ago and was treated very rudely by the lady who was the Manager when she informed her that part of her order was not in the bag. The manager told her “I know I put them in the bag” which was insinuating my wife was lying. My wife had already waited in the Drive-thru for a long time as the inside was closed even though it had been open for months. The manager finally gave her the missing items, but was very rude to my wife. I was willing to overlook this, but when I was picking up a Family Meal a week later, I decided to try the new location on Main St. in Rock Hill. I placed my order online and arrived at the restaurant within a minute of the time I indicated online. However, when I got there, the inside was closed, so I called and the young man who answered indicated I would have to go thru the Drive-thru which had about 6-7 cars in line. I did not understand having to do this as it seemed to defeat the purpose of ordering ahead online. Even though I did not understand this, I got in line. When I got to the speaker, I told the lady taking orders that I had ordered online. She may have been new, but she was having a tough time understanding I had already ordered online. When we were having a tough time communicating with one another, the manager got on the speaker and indicated that the order was in the system, but that they did not have some of the pieces to complete the Family Meal. I asked f I could have breasts to replace the other pieces (thighs) he did not have. He did not respond and put the other lady back on that was having a tough time communicating. After she had more trouble, the manager got back on and I expressed how I did not really understand why I had to wait in the drive-thru when I ordered online. He became very short and rude when I asked him this and I explained I was just trying to get my food in a timely manner. After he said he would substitute the breasts, I proceeded towards the window to pick up my food. When I was about two cars before the window, he actually brought my food out to the car which I very much appreciated, but he just handed the food to me without acknowledging me when I said “thank you”. When I was pulling around to the front of the restaurant to leave, I slowed down and said out the window “I really do appreciate you doing that”. Again, however he did not even acknowledge me and said to someone on his headphone “He is one of those people who thinks he is privileged.” When I heard this, I knew he was talking about me and said to him “I really do not appreciate what you said about me”. His response to me was “I was not even talking to you. I was talking to one of my workers. Go ahead and call corporate about me and I will tell them how you were.” This was very rude as it did not matter whether he was talking directly to me or an employee. He had no business making that statement. I did not get a chance to get his name, but I did call corporate the next day and gave the young man who answered all of the info I am relaying now. I told him I did not know the manager’s name, but gave him a description of the manager and the date and time so they could figure out who the manager was. The customer service rep was very helpful and said he would definitely send an email to the appropriate party and have someone email and/or call me. However, I have never received anything and it has been a month ago which is very disappointing as I told the customer service rep that to please make sure someone got back with me. By the way, the manager only put one breast to replace one of the thighs. The other extra piece was a wing. I understand that it is a challenge now for restaurants to get help and open inside and it has to be a real challenge to operate properly. I truly sympathize as I am a teacher and it has been a challenging year for us as well! However, this does not give managers/people the right to be rude and disrespectful. If I did this to parents of my students when I was having a “bad day” or frustrated, I would not be teaching long. Could you please make sure that someone responds to me via email or phone call. I am not looking for anything major, but it does need to be acknowledged and I certainly feel some sort of compensation needs to be made for my wife and I for being treated so rudely. Again, we have been very loyal customers for years and I plan to continue to be so as I love my Popeyes!!! My phone number is (803) 379-xxxx. Thank you for your attention to this matter.

     Reply

767. Re Popeye’s store 12806
     Placed a order the drive thru the speaker wasn’t working so drove up to the window & witnessed 2 flies near the chicken. The employees were unprofessional in taking order. Order was wrong when I got home the chicken was cold and dry. Bit into the breast and it was black on the inside. I was so disgusted and through the whole meal away.
     This establishment is terrible and has poor customer service. I will not visit this location again nor recommend it to anyone else.

     Reply

768. Terrible service

     Reply

769. Please bring back onion rings and Cajun rice. Haven’t been back since they were discontinued

     Reply

770. Hi, there used to be a Popeyes here in Las Cruces, New Mexico…will there ever be another one ?

     Reply

771. Highly upset with the NIGHT SHIFT MANAGER AT BRONSON MEMORIAL KISSIMMEE apparently he has no problem fighting A WOMAN he came out of the doors addressing me as if he was going to fight me along with the other Spanish woman that worked the night shift tonight as she repeatedly said how “it’s not her shift ” and they ran out of food as we are the next ones to order they then say they didn’t come out to tell anyone that’s been waiting 30min in the line “bc it was raining”

     Reply

772. The Popeyes chicken,5500 W.north Ave. has bad service,I order the 11 piece, waited a half an hour, payed 24.00$ and got home, all the chicken was burned, had to throw it away.

     Reply

773. I live in Lou. Ky. Dixie Highway and you took Cajun rice off the menu. We would go at least once a wk. Yet we have not been back. Lots of talk about it on our f.b. dixie highway page. You may want to take a look and reconsider your decision. Thankyou for your time.

     Reply

774. Yes. The customer service at Popeyes chicken in Shelby NC off Dixon Blvd. Freaking is horrible God awful service. I went in and nobody asked me if they could help me. If I needed anything. I even spoke up and said how much will 3 chicken sandwiches be? No response, I believe I would’ve gotten better service from a field rat. I mean honestly.
     I’ve been to many different Popeyes and this place is by far the worst service. I stood there for 10 to 12 minutes at least. And to not get any service at all.

     Reply

775. Regarding the store in Belleville Illinois. I frequently visit this store( at least weekly) almost every visit, they are out of chicken, some days its cash only, other days its card only…there is never a time I visit that there isn’t something wrong. The drive thru wait exceeds 15 mins only to get to the speaker and find out they have no chicken. I’ve given the benefit of doubt numerous times and nothing changes. Probably the worst restaurant I’ve ever been to, very poorly managed.

     Reply

776. I will make this short. Just brought home 2 5 piece chicken strip dinners. Chicken must have been cooked all day they were so tough they were impossible to chew. Hard as a rock! Potatoes had no gravy! 21.27 lost.

     Reply

777. I dined in your restaurant at 4750 Jonesboro Rd, Union city on Thursday June 24, 2021. The manager was overheard cussing. Stating” I’ll cook the chicken my damn self instead of dealing with this x all night. A customer which stated he was a restaurant owner asked to speak with her she refused. he proceeded to ask for corporate phone number with no response. She then yelled I’m not serving him. She then began to yell back and forth with customer. the customer proceeded to video her. She said let me take off my apron so you can get a good picture because I’ll still be here when you come back. She squatted down and put her fingers in the air. She continued to have words with the customer. The manager was unprofessional and did not set and example for the employees. New management may be needed or training in customer service and management.
     Best regards, R. Holsey

     Reply

778. Hello, my husband and mother and I visited the Popeye’s in Palm coast FL. This location is fairly new, maybe a year old. I have never been before but my husband and mother wanted to try the famous chicken sandwich. I decided on the 2 piece chicken meal. I went to the ladies room to wash up. This was the most doscusting experience in a restroom I’ve ever had. The toilet was soiled with pee, the hook for my purse was torn off, there was toilet paper all over the floor, the air freshener was lopsided and the toilet paper holder was hanging by a thread.
     We proceeded to order and the gal taking our order didn’t ask of we were dining in or to go,. She didn’t ask if we wanted regular or spicy, she put her fingers all over the inside of our cups and around the edge.
     When we finally got our order it was bagged up and we were eating in.
     3 girl’s went outside to smoke and came back and stood by the door with it open for about 5 minutes.
     We now where eating our under cooked chicken with very little meat and tons of batter. The fries were soggy and greasy, the biscuits were cold and hard and the Cole slaw tasted like it was days old. Not to mention we had to eat with the flies. This place really need some supervision. The people running it there are nothing but trash . I will never go back and I know by looking at reviews that neither will a lot of people. Popeyes used to be great back a few years ago. What Happened?
     I’m sure I’ll never know if you read this or even care.
     Sincerely
     Leslie

     Reply

779. Popeyes located on Hwy 92 Woodstock Ga

     Reply

780. This regarding Danville, Il. Franchise. On 6/24/21 at 12:45pm, we visited to done inside. The person working front counter taking orders was EXTREMELY RUDE W/ an attitude from Hell!! It’s no wonder why I’m always reading horrible reviews on this store. It’s a shame as we love the food. It’s definitely our last visit until a change in personnel that actually respect people/customets.

     Reply

781. I’m writing to complain about store number 12504 of Chicago. The worse Popeyes chicken store I’ve ever did business with. They sold what suppose to have been a 11pc box and only put 9pcs of old dried out half skinless chicken in the box. They sold me hard rice that was place on top of the beans so when I opened the container rice popped out all over my countertop. I tried calling to speak with management and the bogus number on the receipt just rang and nobody answered. I have over 30 unanswered attempts. I’m so mad I don’t know what to do. I spent 27.67 on this hot mess and I’m livid. My number is 708 731 9020. I need to speak with a manager immediately.

     Reply

782. Will you all consider putting a Popeyes in Moss Point,Mississippi because this one in Pascagoula can’t handle it.we been in line 1 hour

     Reply

783. Why does Popeyes. In dekalb Illinois never ever have chicken sandwiches they need to close if they can’t do there job . 🤬🤬🤬

     Reply

784. Everytime I go to the popeyes in east peoria il off main st there out of chicken and this time the wouldn’t take 2 orders and there was 2 of us paying separate in the car. this is a poor company we are not happy. Poor management at this location. Something needs done

     Reply

785. I have a Popeyes jingle I want to sell you .Please tell me how to email it

     Reply

786. Good evening,
     Today I visited the location in Covington, GA on Hwy 378. I am very disappointed with my overall experience. My wait for the #10 order was kind of long. During my wait, the cashier took my card for a short while then told me “it wouldn’t print a receipt.” Usually, my transactions post immediately, however, I have not seen the transaction mark as pending on my account yet. Shortly after, I arrived home to find my food cold, and the 1/4 lb of shrimp to be scarce & cooked hard. My meal wasn’t enjoyable at all. This is the 2nd time that I’ve experienced terrible service with Popeyes. I complained about a different location months ago via phone and received no feedback.

     Reply

787. This is considering the Popeyes location in Altoona ,Pa on plank rd two blocks from my home .I have called the store at that location , and I have gone too the local police about the thumping stereo , they leave the back door open on the restoraunt to smoke or walk behind the dumpster and the stereo can be heard though out my neighborhood ! If something isn’t done I will pursue legal matters , I am a disabled veteran and the noise coming from that location is a nuisance .
     Thank you for your attention to this matter !

     Reply

788. Good morning. I am at Troutdale Oregon Travel America, where there is a Popeye’s chicken. My name is Scott Denley. Yesterday I wanted to order an eighth piece meal. I like Popeyes chicken. I don’t like the wings. I don’t think there is enough meat on your wings. I don’t want to pay for bones. So whenever I ordered, I order no wings. Yesterday when I tried to order my eight piece meal, with no wings. I was told no. I was told one of the fryers was down, so I would have to take what we would give you. Not what I wanted. The chicken rack was full! I’ve never had a problem paying for what I wanted the way I wanted it, and you would be hard pressed to convince me. Say someone came in and ordered eight wings to go. That they would be refused to have their order filled. Since when when did Popeyes refuse to fill a customer’s order? Since when did it stop being about the customers satisfaction and wants, to you’ll take what we give you? Not you will have to pay a bit extra for that sir. I have no problem with that!!! Or you will have to wait a bit longer for that order sir. Nope it’s now you will take what we give you, even though we have a full rack of both mild and spicy chicken. Do you have a better explanations for my refusal of service and poor treatment. Or are you going to go with we are down one fryer, you’ll take what we give you! With me looking at a full rack of chicken. I drive a big rig. I’m doing a 34 hour restart here at the Troutdale Travel America in Oregon. I don’t want anything free!!! Money I have. I just want what I want. I don’t mind paying extra. I don’t even mind having to wait a bit longer for what I want. The one fryer being down isn’t my fault, and yes not my problem. Yes I said it as crappy as that sounds. I get take what we give you! Ahh no. So my question to you is. Do you value me as a long term customer? Or not? Will you pick up the phone to the store, and tell them to make the customer happy? Or not. Your response will be interesting! Thank you for your time. From a very unhappy customer. Sincerely for perhaps the last time. Scott David Denley
     P.S. sorry isn’t a fix.

     Reply

789. I lived in Omaha Nebraska you haves a popeyes one 132sd street here and the service and food is getting worst I ordered shrimp and red beans tonight the rice I couldn’t cho the shrimp was uneatAble I lived in Louisiana the Popeyes there put out good food look into it

     Reply

790. Hi I was wondering if I could get the name and email/or Business phone number for the owner of one of your franchise restaurants? Here’s the location: 74 W Flatiron Crossing Dr
     Broomfield, CO 80021
     United States

     Reply

791. hi been going to the popyes on cameron rd maybe 3 a month and every time I get my order wrong order the 8 piece family order and they gave it to me spicy today I when by there and order 2 chicken sandwich not spicy and a 4 piece chicken and they made it spicy again

     Reply

792. Why does it take over an hour to get through drive through now that All Copeland Sr. has passed away. Bless his soul. Popeye’s charges higher prices, smaller chicken, etc. and service is PATHETICLY SLOW!

     Reply

793. I placed an order on the app, my first order since signing up and downloading popeyes. For pickup at the Eustis, Fl location. I went to pickup my order and the location was closed. It was 8pm on friday night 06/19/2021. Said it was open at location on app. I was charged over $22.00 for my order. For an order i didnt get at a store that closed early . im furious. How do i get my money back? Where do i send screenshots of bank charge verifacation?

     Reply

794. Why aren’t your restaurants open for dine in yet?

     Reply

795. I am leaving a complaint on numerous Popeyes establishments because of the rude customer service, running out of items and closing down the restaurant early (3-4pm). This has been happening for sometime now and I’m upset because I love Popeyes. I feel Corporate needs to get involved in these locations in St. Louis Missouri, Page, Both Popeyes on Hallsferry, Saint Charles Rock RD, and Lindbergh.

     Reply

796. OMG! You all HAVE to fix the Joplin MO location. Always out if chicken and sauces. ALWAYS a 30min or greater wait in the drive thru. Then just to find out they don’t have what you want. Your franchise owner is failing horribly. Either get a new owner or a manager who knows how to run a restaurant. No wonder EVERYONE brags on Chic-filet across the street. Those guys got their x together! The longest wait is 5min and that’s with 4 lines running! Never get an order wrong and never out of the one thing they sell. CHICKEN!! It’s a weird concept I know but this franchise owner is giving you a BAD name. No wonder you guys were run out of town last time. Do us all a favor a just shut the dang thing down. At least we would lose the frustration that way. Guess I’ll just do another review and hope they get enough 1 stars to fore you to do something w them

     Reply

797. Consistency is important you just opened a new store here in Green Valley Az first time Excellent experience! Raved about food and quality just returned it was HORRIBLE burnt chicken this was carry out! I paid extra for three piece 2 breast and 1 wing got home only 2 pieces both dry and no wing this is Father’s Day too! I tried calling the store at the number provided on the receipt phone number does not work! I am beyond disappointed ☹️

     Reply

798. I came to the Popeyes in Lancaster Ca and the food was horrible. I ordered a 3 piece meal and the side of side tasted as though they were just reheated and super hard. The biscuit was definitely not fresh either. The employees were more concerned with their own conversation than customer service

     Reply

799. I was asked to wait in front while I wait for biscuits. It was suppose to be a 4 minute wait. After ten minutes I went in to find they forgot my order. They did not apologize and hey even laughed

     Reply

800. Visited popeyes 807 mission st mt pleasant 6/18/2021. Ordered3 number 9 combos at cost $22.23. The meals were absolutely horrible. The fries were cold and tough. The chicken sandwich g was like eating a salt shaker. Worst meal I have ever had for the price. Customer service wasn’t much better. The young gentleman was very confused acting. Never gave us our drinks, had to ask for them etc. On a 1 to 10 ten being best, I rate this a 1. Order no 25 drive thru. I would not recommend to anyone.

     Reply

801. chicken took took long and was shorted one piece asked for no wings employee said ok but still gave me two wings

     Reply

802. Got 2 2 piece meals the chicken was under cooked and beans were cold .I would like my meal replaced.

     Reply

803. I would like a refund. My fish sandwich took 40 minutes to come to

     Reply

804. Love the food but Always have to clean my own table! Nasty inside. Graham nc

     Reply

805. Yes i would like to inform you first your staff is very friendly however lately when i visit your establishment it’s very understaffed and the wait is very uncalled for. Ive noticed only two people working and one cleaning dishes. This I witnessed as i was ordering. I speak for others that were also present at the same time. I feel as your large corporation you would be able to fully staffed which would be good customer service to your clients. i would like to be contacted via e-mail thank you.

     Reply

806. My husband just went through the drive thru at you Popeyes on callihan in San Antonio Texas he ordered two chicken sandwiches and a large fry after getting his order he realizes they got it wrong so he went back up to the restaurant and went in only to be insulted and threatened by the manager he asked for his order to be corrected or refund his money . Neither was done and they did not give him a receipt. We have frequent this Popeyes many times and the order mixed up has happened multiple times. We love your food but do know if we can continue purchase

     Reply

807. Filing a complaint. No one comes to the intercom. Seems very disorganized. People started turning away out of the line for waiting so long. Not sure if understaffed. Everyone in this location needs to be retrained.

     Reply

808. Good afternoon I marlon tonge was an employer at 125 18 th street I was unemployed a month ago I worked approximately worked within prior week. The manager on this district refuses to give me the check I need this to be revise as soon as possible any questions feel free to call 973 380 8689 as soon as possible before matters get worse thank you

     Reply

809. Popeyes store in Davenport Iowa needs a review did on them from the Corporate office, when you think of Popeyes, you think of New Orleans foods and this Popeyes in Davenport Iowa on Marquette and West Kimberly Rd, food is bad

     Reply

810. Popeyes is the absolute worst. You have no sandwiches, no tenders and only chicken breast. No honey no hotsauce…and the crew member was on a personal call… Location hwy 100 Burleigh Milwaukee Wi

     Reply

811. Your people who work in your restaurant are rude and never give your order right I ordered a flounder fish sandwich and the lady who took the order said you want a number 10 so I looked at the menu saw a fish sandwich so I thought it was a fish sandwich I even told her a fish sandwich flounder combo needless to say that is not what I got I just got off work and was very hungry so never got what I wanted from now on I will just go to fredys across at least there I know i will get what i order

     Reply

812. The worst service, attitudes and food ever. I have been waiting for an hour at this point for 2 wings that I ordered and have yet to get still. The attitude of the manger and staff sucked and I can’t even get a refund because they will mot open the door. This is the worst popeyes ever

     Reply

813. my last 2 visits to this location was terrible.Waited about 20 minutes in drive thru,no greeting,rude employed,i ordered sweet tea .I love the sweet tea .First time they gave me unsweet tea ok the mgr.gave me another one .Go back for sweet tea on June 17 i purchased one gallon of sweet tea,got home,took one glass full and vomited everything up vomite was brown.
     i dont know if the the container had been cleaned are not. the kitchen area was filthy,floor had not been swept let alone moped.Heating lamp was not on at fry station.Overall it was terrible .i don’t like to complain but this popeyes needs to be reported to health dept. location 19 mile and Hayes ,clinton twp.mi

     Reply

814. I have a complaint against popeye’s 746 Sam Houston Pkwy Housto, Tx 77085 Nasty Filter The Evening Manager took the stale nasty food I brought back and placer it on counter by newly fresh chicken she never. wash her hands the place was filthy

     Reply

815. Wish this would have been a positive visit but was not. The Lanett, Alabama location. Not busy at 7:00pm on Thursday evening. I ordered a 2 piece chicken, (mild) with mashed potatoes, large sweet tea, a regular sandwich with fries. The dirty rice is no longer avail.. The fries were dropped in the bag. Meaning they were just dumped in the bag. I watched. The tea was water. no flavor, no ice. Actually looked like brown water. Missing the potatoes in my order, no plastic ware. The server was not wearing gloves when she picked out the smallest, overcooked breast under the light. The server also **** dropped cup lids on the ground*****.. She picked them back up and placed them back on top of the other ones.. Now what is that?? That is not sanitary. Thats gross .. Covid is still around. .
     just saying. I left the Franchise owner a voice mail but have not heard back- At this point , I feel like I am not important and I will post on local google guides-
     Poor management.. Bad business practices.. #customerservice

     Reply

816. Hello my y complaint start with the manager at the Edgewood MD location he was screaming at his staff and disrespecting customers and He is getting a pass store 4102
     They can’t cook and never has food on menu and he get angry if we ask for ketchup do something or will tell all my family and friends to stay away!

     Reply

817. My chicken was cold and I asked for mix. They gave me all white meat. They didn’t give me my red beans and rice. I called the store the manager,the manager said i had to come back.i was at home and I was not coming back that night.

     Reply

818. I went to Popeyes store #5593 a few minutes ago. My order was incorrect and I was trying to get the right order. The person that answered hung up on me mud sentence then refused to answer my return calls. I find this extremely rude and unprofessional. My husband is still hungry and I paid $16.76. I have never had to deal with a situation like this. I will be contacting the manager tomorrow and I hope for a better outcome but I thought you should know how awful an experience this was.

     Reply

819. Drove through the drive-through this evening sign clearly says it was open all the employees were outside smoking cigarette on the corner of the restaurant personally completely disgusting when I asked if they were still open I got from whoever she is a heavier lifted woman told me to read the sign completely unprofessional whoever she is I will not be back and you guys should be watching what your staff is doing they should not be outside smoking a cigarette regardless if they are on shift or off shift I run a restaurant that was completely disgusting I’ll never be back because I don’t want my hands littered with nicotine.

     Reply

820. I’ve gone to the Popeyes on Indianapolis Blvd In Hammond twice in the last two weeks. Last week I was told their computer was down and they are not taking orders. 5 minutes ago I pulled up to the drive through and was told there is a minimum of 30 minutes wait? There are no people allowed in and there were NO cars waiting for food, What’s going on at this location? Do the employees not want to work? Absolutely horrible non service. Won’t be going back

     Reply

821. Very Rude Employees (Corey/Torey/Kamora). The manager Ms. Kim profusely apologized for their behavior, but customer service is not what they are cut out of. Very disturbing behavior.

     Reply

822. Hello good day I am calling you a week later after my complaint with the Popeyes on 181st and Torrence in Lansing Illinois I was in the Drive-Thru literally for 45 minutes when I received my food with the receipt it was cold I went on the website made a complaint I’m waiting for a phone call a week later nothing so intern I’m reaching out to corporate all I would like to know is why such a long wait for cold food

     Reply

823. I need to speak to payroll.

     Reply

824. I am very upset that the onion rings have been taken off the menu! Those were the best I ever had. The chicken is good but need onion rings with it!

     Reply

825. Do you only hire bad employees I do DoorDash and work in Illinois East Peoria , Peoria and Champaign are all slow always rude and always out of everything

     Reply

826. Hi I use to work for a popeyes off Madison Ave store number 6512 and i got fired today because people running around saying stuff but i dont care. But ur gm there lets people smoke weed and drink in parking lot awhile on the clock and the gm topher smokes weed to

     Reply

827. I just ordered 85 dollars in food from your poppers in Lawrence Ks. The manager took my order inside I gave her my list and she put it in I got home and I was missing a 3 piece chicken tender and a 5 piece chicken tender my wife called and let them know they missed it and let them know we live 15 miles from there she got there and was told to come in she did and got cussed out by the manager she has tattoos from neck arms and had glasses she better get fired because this is being posted all over Facebook this is ridiculous .

     Reply

828. Waited in line at Popeyes on Finley Blvd in Birmingham AL. for an hour while the few employees went in and out the store. There were only 6 cars in line. I questioned the amount I was being charged and the young boy said he wasn’t going to argue with me. I asked for manager who was a bit more helpful. The boy that was rude goes outside comes back then argues loudly to the manager. I know help is scarce but that boy is going to run your business in the ground. On to the food. Chicken tasted like it had been cooked last week. Ordered 10 peice mixed, given 2 breasts and 6 scrawny wings. 2 large sides of coleslaw. Both were only half full. Worst experience ever, will NEVER spend a dime at Popeyes again. This store should be closed but I guess all the negative reviews make no differne

     Reply

829. On Friday June 11,2021 at 10:10pm I had a bad experience with Popeyes on Brewerton Rd North Syracuse. The drive thru personnel kept the speaker on live and I heard a lots of laughing and horseplay. They said they were too busy to wait on me however there was no one else in line. Is that how you earn business?

     Reply

830. Everytime I visit the location at Commercial Way in Spring Hill Florida I am told that I can’t have a receipt because their machine is not working. This has been going on about once a week for several months.

     Reply

831. On 5/19 we ordered from Popeyes on stage Rd. Bartlett, TN. by door dash The free 2 PC. Chicken& biscuit meal with a $10order. I spent $13.77 and didn’t get my Free chicken & biscuit. The manager refused to do anything . Corp promised to send a coupon snail mail but has not Is the entire company scammers?

     Reply

832. I have a complaint for the Popeyes on W. Tennessee st in Tallahassee FL. My family and and I walked to that place and ordered a 12 PC box meal of half spicy and half mild. When we arrived home, I came to realize that what I ordered and clearly paid for is not what as in my damn bag. When my husband called to complain the lady that took my oder argued with my husband stating that she marked the boxes. But clearly what I ordered was not in the boxes, all of the chicken that was in my boxes were mild and that is not what I ordered. I would either like my money back or some kind of compensation for my order being wrong. I’m a very dissatisfied customer of your franchise establishment at 491 W. Tennessee st. My order # 337 and it was a take out order.

     Reply

833. Really need to speak with someone at Corporate Office about employment issues that I’m having with the head manager at Popeye’s in Greenville, MS. Please call me back ASAP at 662-616-xxxx.

     Reply

834. Popeyes on hwy 70 in hickory nc. Have customer in lobby but told me they are drive thru only and have major attitude. At 1130 am on 6/16

     Reply

835. Went to popeyes on 6/15/21 @ 6:35 p.m. I purchased a two piece white meat dinner I also purchased a popcorn shrimp my meal was $10.51 by the time I got home to eat my meal,my son had to take my car to go to work the food was extremely hard I could not eveneat it .I could not take it back because I didn’t have a ride also my son had to be back to work this morning at 7:00 am I tried calling this morning I could not get through today ,todayis 6/16 /21 I tried calling today I cannot get through I still have my receipt I still have the food I would like to know what am I supposed to do about losing my money??Can someone please get in touch with me.
     Thank You!!!

     Reply

836. I was at the location on Durand ave in Racine Wisconsin. They had cars wrapped around the building so I waited in line for 20 minutes as the cars moved forward. I then sat at the speaker for another 15 minutes and kept being to hold on. I noticed only 1 car ahead if me at the pickup window and several cars behind me driving off. I am a former Franchisw director for Burger King and if I ran that place I would fire the entire staff and managers. That is the worst service I ever saw anywhere. When you are told to hold on I’m the middle if your lunch hour and never get your food because you are now late for work and a very important meeting. Others times I gave stopped by and they either have no chicken for 30 minutes or they are parking all the cars. I once counted 6 parked cars waiting on food. If you care about your brand and image you should fix this asap.

     Reply

837. Hello
     I got a family box late afternoon yesterday from one of your stores.
     5405 L. Street
     Omaha, NE 68117
     Store # 13238
     402-513-xxxx
     I ordered at the Drive Thru.
     12 pc. Family pack with Mac n cheese and Red beans and rice, and biscuits.
     When I drove to pay my order was already sacked and ready to go. First of all, I was greeted with a hand out the window and someone saying $30.77.
     Not hi, or how you doing today or a smile. I commented how fast the order came up, since I ordered a family meal. Then and only then did I get a smile.
     When I got home, immediately opened box and we started eating. I have never had chicken so dry in my life, and the biscuits were beyond hard!! It is so obvious this food had been sitting for quite a while. The sides were ok. You may ask why I didn’t I take it back? I have a life after work and did not have time to drive 10 minutes to the store # 13238 Omaha NE.
     I have asked for someone to contact me to get a chance to get another family meal. One that has just been cooked and chicken is not like leather and biscuits soft not hard.
     I have had your chicken before and know it was not to be like what I was given yesterday.
     Will be expecting a reply,
     Sincerely,
     Pam Lovercheck
     I havecalled the store twice and no answer.

     Reply

838. Hi I live in Evanston Il. Every time I go to the Popeyes on Howard st. I have a bad experience. Every time. One of my friends experience the same. Last night when I got off I went there and sat in the drive up for about 5 minutes and no one said anything, so I parked and started to walk up to the door and a employee came out and said sorry we’re closed due to shortage of staff. I have had several of encounters where I was totally disappointed.

     Reply

839. I drove through your Bryam, MS store to get a drink on June 14, 2021 around 4:15 p.m. I ordered my drink and pulled around the young lady at the window asked if I had the 2 piece with fries, etc. I said no mam I only ordered a small drink. She said that will be $2.13 – – so while she turned to fix my drink I laid my money on the counter because the window was left open. She leaned out the window and asked Why did you put your money on the counter like that? I said to pay for my drink – – she asked again why did you put your money on the counter like that. I again said to pay for my drink. She took the money and leaned out the window to give me my change and said” If this was anybody else working – they would have taking this as being prejudiced – – I said excuse me – – she again repeated herself and said if this was anybody else working this would have been prejudiced. I said well mam I apologize – – – but I don’t understand – – Could you please tell me what I did- – – she rolled her eyes, handed me my drink and told me I needed to just leave. Which I did. Now – – my family and I love popeye’s food. But if this is how Popeye’s employees treat people when trying to pay for the item they ordered – – then I am going to think twice before ever going to popeye’s again. I work hard for my money and I am very sure there are other restaurants would appreciate my business. You can rest assured I will share this information with my family and friends and urge them not to go to Popeye’s for anything – – based on the service I received and the way I was treated for just trying to pay for what I ordered. Very very disappointed in Popeye’s and their employees! But I will be happy to take my business elsewhere.

     Reply

840. I’m trying to get a real answer to ” When will the restaurant in Titusville FL. be open? It looks finished, but just setting there. Thanks 😊

     Reply

841. The popey’s located on 1345 E Oak St, Conway, AR 72034 has the worst service ever.They always made the wrong order and every time are on short on something. Employees are rude. I was use to love popey but now it’s my least favorite food in this town. Please take notice on that .

     Reply

842. We got to the location in Collierville TN 38017, we have had issues the last few times we went. We just we to the location at 6:05, there are signs everywhere that say they close at 7pm. Got to the window and they said they were not taking orders. Last time we went we were in line well before 7 and waited about 10 mins, we got to the window and they decided to close at 7 without helping people already in line. We could not go in and order so there was nothing we could do. They should have helped everyone in line prior to 7. This is really bad customer service and it make people not want to go back.

     Reply

843. I had a call in order at your Watson Blvd warnerrobins ga location I was told to drive around I have been sitting here for 41min I called inside and was told that they had to cook the chicken this utterly ridiculous I will make sure all of friends and family not to ever come to this joke

     Reply

844. I have been to this popeyes in Peoria,Il. on Glen Ave twice an had the worst service. The manager is terrible he never opens on time, I was at the window waiting on service while he was sitting in restaurants eating chicken. Today I went and order a 2 can dine for 8.99 my total came up to $14.07 I handed her a 50.07 the young lady ask did I have something smaller I told her no so she reaches out to her manger which is a black heavy set male with dreads. Whatever he said was funny to her and he proceeds to tell her that they couldn’t help me. But the reason why he didn’t want to help is because he was in parking lot have a good old time talking to some people which seem to be friends an not customer. Like I said this has happen several times an need to be addressed asap. Thanks have a great day

     Reply

845. The location on Highway 67 in Florissant MO 63031 was very rude and unprofessional when asked why the drive through was closed at 6:30pm on a Sunday. I will never go back.

     Reply

846. I have been waiting at the window for dash orders for 30 minutes. This is not ok and it hurts my job. I will lose my job because the restaurant can’t get it together.

     Reply

847. Hello my name is Tracey Fisher and I am sitting outside one of your locations. 9760 Colerair ave, cincinnati Ohio 45251. It is Sunday at 6:08 pm and after waiting 52 min in drive thru because the doors are locked I was advised that there are no wings a 25 min wait. There was a pause because I said I would wait. I ask to purchase a strawberry lemonade drink and with his back turned he said it doesn’t work. Then he turns back for the $26.11 and only took the $40.00 out of my hand. I said sir polity about 8 times and he totally ignored me. I am so out done. I came 20 minutes away because I thought it’s in a great neighborhood so customer service and food would be the same. Wrong!!!!

     Reply

848. Bring back the Cajun rice that’s only reason I buy your chicken

     Reply

849. My family loves your food! But we have to travel to get some! Please bring a franchisee to Bardstown,ky!! We’re the Bourbon Capitol of the World and the community is growing fastest in KY! Please come ! All we have is bland ass KFC and Lee’s

     Reply

850. I WENT TO PICK UP FOOD FOR MY FAMILY AND PURCHASED 14 PIECE MEAL. ONCE I ARRIVED HOME I SEEN THAT THE MAJORITY OF MY CHICKEN WAS WINGS. MY ORDER WAS NOT PREPARED BY THE ACCORDANCE OF THE RECEIPT AND I CALLED TO TELL THEM ABOUT MY ORDER AND NO ONE PICKED UP THE PHONE AFTER I HAD ALREADY WAITED 20 MIN FOR MY FOOD IN LINE. I FEEL AS THOUGH THIS WAS A MAJOR INCONVENIENCE TO MY FAMILY AND I AND WOULD BE GREATLY APPRECIATIVE IF I RECIEVED SOMETHING IN RETURN FOR THE ERROR IN MY ORDER AND THE TIME I HAD WASTED DUE TO THIS.

     Reply

851. Why don’t you just shut down the popeyes in Bridgeview, IL 60455. Everytime I go there like tonight they have nothing. Only spicy chicken for the rest of the night, no sandwiches! You people wast my time and make all the other stores look bad. No more for me and I’m only 1 block away with KFC right across the street. Thanks for making my choice for me. Tonight was the 3rd time I had to leave, and the last!

     Reply

852. Popeyes Rowlett Tx needs to be reviewed by upper management. I was inside to order take out. Was told needed to order drive thru I was the only person inside and she did not take my order. At a previous two times we were told they were out of chicken at about 4:30 pm the first time they said no electricity so they could not sell the chicken

     Reply

853. Hello I came to your Homewood locatiOn in Birmingham Alabama store number 4865. The person who took my order was talking to the employees in background as well did not ring up order correctly. They also did not give me my order correctly the first time. The employees was also lagging around and playing around

     Reply

854. Hello, I love Popeye’s fish sandwich. I went to purchase one today and was told they were discontinued. This really bummed me out! I didn’t even know what to order because I was ready for that delicious sandwich. I ended up with tenders that were supposed to be spicy but weren’t and no sauce. Oh well. Will the fish sandwich be back?

     Reply

855. I frequent the popeye’s chicken in South Jackson Tennessee your store is in desperate need of lettuce tomato and cheese

     Reply

856. Charged for spicy chicken sandwich didn’t receive it been calling to speak with someone no return call, i called four times. This was 6/10 at 1:06 pm

     Reply

857. You guys suck stop putting out commercials

     Reply

858. Hello at made a doordash orderFor your company and when I went to pick up my order they was told that I need to cancel my order because they didn’t have any chicken available this was at 8:30 p.m. which means they had 30 minutes that they supposed to be open it I’m highly upset and I really don’t appreciate that I would like someone to call me about this situation because I want to know how do they run out of chicken 30 minutes before they close it it sounds like to me they’re closing down early

     Reply

859. I have a complaint on the store in homewood al on palisades blvd
     I have went to this store three times different time of day they always say the same thing we have to thaw out the chicken for a sandwich not only that they are very rude once I was in store the worker call the manager a BI!!! She told him to leave he said I’m leaving but I’m coming back
     I just could not let this go

     Reply

860. Why did I stand in front of the order line and wait 15 minutes for anyone to even acknowledge that we were even there and it took another three minutes for someone to take our order. I understand this is Covid still but when you have a lot of people back there working and don’t even acknowledge that they have any customer standing in front of them that’s just wrong. It took me exactly 24 minutes to order and get my food and not even a thank you or thank you for your patience.

     Reply

861. I have a problem with the store #4522 I would like to have someone call me to get the information and problem solved as soon as possible I am a every day paying person. 770 940-

     Reply

862. On 6/8/2021 at 4:04, I drove through the drive through wind at the Popeyes located at 9685 E. Stockton Blvd, Elk Grove, CA 95624, Store #12967. I ordered two #12s, one with red beans and rice and the other with mash and gravy, my drinks were 2 frozen strawberry lemonade. When I arrived home, there were no biscuits, dipping sauce or spoons. I called the store and spoke with a young man who identified himself as the manager. I explained my concern and he took my name and number and said if wanted to return he would provide the missing items. I said it did not make sense to go all the way back just for a couple of biscuits and dipping sauce. He agreed and said he would re-do the entire order for my inconvenience. He said he would leave a note of explanation for the manager on duty. I said thanks and the next day I returned to the store to and get lunch for my wife and I. To my chagrin, the manager, “Veronica”, acted as if she had no clue what I was speaking of. She said she could not do anything for me without a receipt of which I informed her that I did not have and the male manager I spoke with the day before said he was noting that I had no receipt. After some discussion, she said all she could do for me was to provide me with one #12 and 2 biscuits. By this time the drive through line was getting long and out of respect for the other patrons, I reluctantly said ok. She brought the bag to the window and I drove away. Again, to my chagrin, the #12 was missing the side dish. There was only the popcorn shrimp and 2 biscuits. I know Popeyes treats their valued customers better than this so this is why I wanted to bring this to your attention. Thank you.

     Reply

863. To whom it may concern I am writing this letter on behalf of my nephew one of your employees he have not recieved his pay check it’s been three weeks he put his time in and they yet have an excuse we want to know what’s going on he has rent to pay an other Bill’s as well why is his check being held up he works at the popeyes on 46 west Sanford florida

     Reply

864. I am complaining about The Popeyes in East Peoria Illinois. We went the re on June9th at 6:20 pm and ordered chicken strips and lady said only had spicy. This is the 3rd time this has happened at that location. I said this is ridiculous at supper time you are always out. She got real smart and said I guess we are gonna have to start putting sign out so we don’t have to listen to this x!! Then lady in background said we can’t help we sell out and started going on and on!! I pulled away and was going by window and she flipped me off and called me a . !!! My 13 year old granddaughter was in car with me. I can’t believe you have people working like that for you!!! I will never give you my business again and it’s sad because we love the food. Something needs to change at that location.

     Reply

865. Why I would like to know why the Popeyes in Phoenix Arizona on 67th Ave. and Thomas you can never get a chicken sandwich there in the evenings you ask for no pickles and they tell you that they already have a premade this is like my sixth time coming to this restaurant and I’m very discouraged because I really like their chicken sandwiches can we get any good service here in Phoenix Arizona

     Reply

866. We ordered online and prepaid because curbside pick up is advertised. The location has the phone off the hook so am not able to contact them to bring my order. Am forced to sit in drive thru line 45 minutes. At the cordova tn Location

     Reply

867. I had an interview at 3 pm set up by a manager and I went in for it. The manager at Popeyes in Poplar Bluff left me sitting in the lobby for almost an hour. Before one of the employees came out and told me the Store manager didn’t feel like doing an interview at the moment. And that I could come back tomorrow But that she couldn’t promise it wouldn’t be the same thing.

     Reply

868. Had lunch today at your store on Telegraph Road just off Hwy 255. I wanted sandwich combo with beans and rice. Now things went bad, I also wanted just a sand witch with a strawberry lemonade. When I got to the window I was given a frozen lemonade, told I wanted the new strawberry lemonade drink, I then got a fozen drink. I explained I did not want frozen. I got the right drink, which did not taste good. When I got home I had 2 combos and an extra sandwich.i have been a big fan of your sand witch sandwich since it came out.after today I Wii no longer going to Popeyes.

     Reply

869. I visited a location in East Point Michigan yesterday evening around 6pm. I waited in line 47 minutes. Upon reaching the speaker where you place your order, I was told my order would be taken at the window instead. I ordered a spicy chicken sandwich and a two peice wing and biscuit. The charge was $11 something. Got home 8 minutes later, the food was cold and I wasn’t given a receipt. I called several times only to reach a recording asking me to leave my name and number with the promise of someone returning my call which hasn’t happened as of yet. I would like ither a refund or my food/order replaced if possible. You would think the length of time we waited in line food was being dropped, cooked and hot…. My name is Sidney B. My phone # 313 697-xxxx I would appreciate if someone got back with me… Thank you.

     Reply

870. Popeyes on Hwy.278 in Covington Ga should close. Horrible customer service and they never have what you want. The wait is entirely too long to be told they don’t have what you want. I’m done.

     Reply

871. To whom it may concern: The Popeyes inside DFW airport Terminal A is one of the worst stores I have ever been to. Unfortunately the only thing about this location that is consistent is that it is consistently bad. It always appears that it is understaffed and chaotic. Service is agonizingly slow, disorganized and sloppy. Towards the end of the day every time things go from bad to worse by having many of the items out of stock and in many cases running out of chicken and people in line. I’ve never seen anything as bad as this location. This locations management needs to be replaced with individuals that actually know how to manage a restaurant and employees

     Reply

872. I went to go buy dinner at Popeyes in Pico Rivera, Ca. Tonight and because the drive through line was on both sides of the street and blocking the entire street I decided to go inside to place my families dinner and was told that they were not taking orders inside that I had to get in the line outside and place my order in the drive through. As I said before it would have blocked the street and it is on a corner where there is a signal and a busy street. What I don’t understand is why is the door unlocked and your able to walk in? Places are open to 50% capacity to dine in. I’m Curious as to why you aren’t.

     Reply

873. The location on 301 in Ellenton fl should have their evening shift replaced. On Tuesday June 8th we drove up ,there was 1 car paying at the winDow It was raining we wanted to place an order nobody ever took it. Somebody came out The back door Went back in. Somebody Was inside the drive up window we saw him stocK suppliEs. he never acknowledged Us it looked like he was on his cell phone at times.. The car behind us left. The guy looked At us Didn’t say a word We drove up to the window rolled down our window Yelled hey his back Was against the window On phone we think. We left!!! burger king and Kentucky fried make a compromiable chicken sandwich We will go there from now on

     Reply

874. I visited the Popeyes on Scott in Houston on last night. After driving 20mins of driving out of the way to get Popeyes, we were MORE THAN DISAPPOINTED with the visit. Many of the products we came for weren’t available. The staff was more interested in closing than serving us. We we’re even told that we shouldnt come so late if we expected better. This is just a snippet of my experience.

     Reply

875. I left serval message and no response so hopefully someone will respond this way.

     Reply

876. I enjoy eating at the Popeyes in the Green Acres Mall in Valley Stream, NY. However, they charged me too much sales tax last Sunday (8.875% , which is the New York City tax, instead of the correct 8.625% tax in Nassau County,NY-Valley Stream is in Nassau County.) I spoke to the manager about it, and he disagreed with me, but everywhere I look it says 8.625% is correct. I would appreciate it if you could look into this and get back to me, since I’d like to continue eating there but can’t if they’re overcharging. Thanks very much for your attention.

     Reply

877. One order at a time? It takes over 1 hour to get a order. At 7615 tellagrph in tayler mi.

     Reply

878. If you are discontinuing an item, such as the Rippin Chicken, please change your signage on your order board. I was very disappointed that what I wanted to order was not available any longer even though the menu signage still advertised it.

     Reply

879. Your company needs to see it’s Eustis store. This building is only a year or so old and has become an eyesore. Your leadership there has allowed this because the people they hire have zero respect for their work environment. I took photos it’s pathetic

     Reply

880. Could you please get new management at your Columbia Tennessee Popeyes? Lobby stays closed even though there is no sign up stating otherwise. Word has is management is just lazy and don’t want to open it.

     Reply

881. Hi my name is Daycola Thompson I was in the drive thru yesterday 05 07 2021 I ordered a 11 piece for 14.99 and I was charged for that order and I was charged 8 dollars for something I didn’t order the young lady said she had no Received paper but I was charged for something I didn’t receive and I would like my money back

     Reply

882. I live in Springfield, MO. Your chicken is normally good but it’s for the last 2 years it’s horrible at least the one here. My chicken was old ( tasted that way) cold and extremely grease. It made our stomach feel 😩 so you should look into this in Springfield or I’m going to KFC at least it’s constant in taste.

     Reply

883. Where’s the fish? We would get fish twice a week. It’s the best fish sandwich around. Chandler AZ. Told it was discontinued by 2 locations. Bring it back.

     Reply

884. I went to go get dinner at 8 pm at the Popeyes in crest hill and the guy at the drive thru wanted to close the store 2 hours before the closing time. That is unacceptable. The store closes at 10 not 8.

     Reply

885. We are sitting in popeyes chicken west 8 mile near lahser it is 837pm and have been waiting for 20 minutes in one spot.to see employees sitting down inside and people willing to spend their money.heck we could go elsewhere ie my grandkids want mcdonalds.i eat baked fish it’s my wife who wants this.tell lazy workers you will cut hours to 4 or 6 a day

     Reply

886. I went to popeyes in lansing i went to order food and it was my first time there i was excited when i went to go ask a question after i ordered a few thing the lady on the intercom was really rude to me were it ended up making me cry after i called the manager of the business all he said was he was going to talk to her and that he was sorry this is very uncalled for

     Reply

887. On 2 previous occasions, I ordered 2 side orders of Regular Red Beans and Rice. I get all the way home, 8 miles, only to find out my order had no beans and rice. I tried calling the number listed for the Castle Rock, Colorado location numerous times. The recording says – We are not available to take your call. Please call again. Nobody ever answers the phone.

     On Saturday, I went through the drive-through. I asked if my 2 large sides could both be mashed potatoes and gravy. I was told no problem. I then proceeded to tell her that they forgot my 2 sides of beans and rice, not once but twice, and I wanted them included free of charge with my meal. She said she did not have the authority to do that. I asked for a manager. No manager on site. I told her I would contact the corporate office. She physically showed the bag with 2 large sides and the bag with the 2 beans and rice. I get home only to find that, although I asked for both large sides that come with the meal to both be mashed potatoes and gravy, I had one mashed potatoes and gravy and one red beans and rice. W

     I would like credit for the 4 sides of red beans and rice that they forgot on previous occasions. I would like credit for the large side that was supposed to be another mashed potatoes and gravy.
     Please tell your employees to either leave a valid number, as I tried different times of day and night, that might also include a voice mail.

     Reply

888. They had no louisiana rice at the store on lancaster drive in salem oregon , I’m from louisiana and was disappointed we call it dirty rice and y’all didn’t make your reputation on chicken alone .

     Reply

889. I think it is absolutely ridiculous to change 2.00 for gravy when you order chicken strips. I went to the one in Abilene,Texas and she was going to charge me 2.00 dollars for gravy. You are the ONLY place that does this. Insane! You need to rethink this.
     Cindy Blodgett

     Reply

890. Popeye’s Chicken located at 8632 Stony Island Avenue it’s the worst service that anybody could ever have I have never seen such a ghetto ignorance and all my days of living in it’s the worst service that anybody could ever have I have never seen such a ghetto ignorance and all my days of living in this community every customer was disrespected by the loud and ignorant and a blessed Behavior at this chicken place after waiting in line with customers for 45 minutes to a drive-thru finally we had to get out and come in before someone told us it was broken then you’re inside the store manager tell the employees not to take any more orders customers were waiting 45 minutes to an hour in line while employees played and had conversation in whisper and chatter while taking no orders and then to be disrespected by one of the employees who then became very ignorant by yelling over the loudspeaker why everybody washed her yell and I just politely ask for my money back after she stated that she was going to tampered with my food that’s grounds for a lawsuit and every customer heard her say it

     Reply

891. 6/5/21 I visted Popeyes Rd.75 windsor locks ct. I had ordered 2 chix dinners thru the drive up. I was given half my order and asked to park on the side and someone will bring the rest of my order out. I waited 15 minutes. I called the restaurant from my car. I was told someone would bring out my food in a minute. Another full 5 minutes went by, no one came out wt the food. I drove back to the drive up window and asked the young man about my order. He said to me ” oh we ran out of tenders again. Everyone that came after you ordered tenders.” I SAID I HAVE BEEN WAITING FOR OVER 25 MINUTES PAID MY BILL AT TIME OF ORDER AND YOU ARE TELLING ME YOU LET ME SIT HERE AND CONTINUED TO SELL TENDERS WHEN I HAVE BEEN WAITING. HE SAID YES PULL TO THE SIDE I will HAVE THEM OUT IN 3 MINUTES. I SAID I WILL WAIT RIGHT AT THE WINDOW HERE. EMPLOYEE SAID NO NO YOU CANT DO THAT. I ASKED TO SPEAK WITH MANAGER HE SAID NO YOU CAN’T. I PULLED FOWARD AGAIN. ANOTHER EMPLOYEE SAW ME STILL WAITING AND SHE ASKED ME ” YOU ARE STILL HERE WAITING FOR YOUR FOOD!!!! I TOLD HER YES AND I AM VERY UPSET BY THE WAY I AM BEING TREATED. SHE WENT IN GOT MY FOOD ORDER 25 MINUTES AFTER I PLACED MY ORDER AT THE WINDOW. I am 64 yrs old and have been talked to and treated disrespectful at Popeyes. It was 90′ degrees outside as I waited 25 minutes for a take out order at the drive thru…

     Reply

892. NO more rice best why?
     Columbia Ms store pitiful

     Reply

893. since yall wont serve white people you wont be getting my business!!!

     Reply

894. Hello this is something I very seldom do since I eat Popeyes chicken twice a week. This evening I went to the Popeyes located on Pat Booker Rd, Universal City, Texas. I was so disappointed with the service, it took several minutes to go through the drive through. When I finally received my order the chicken was cold and the pieces were very small, see attached picture along with the receipt. TERRIBLE
     Dale Roberson
     (210) 857-xxxx

     Reply

895. Bad way to run a new business….. should be wanting to make money

     Reply

896. You need to take a look at the operation of your store at 600 34th st.north st.petersburg Florida. They cannot get orders right, leave items out,if you ask for all white meat you don’t get it, l order the same thing every time and i have been charged 4 different total amount. The indoor seating or to place orders is never open. Please take a look at it. Thank you. I’m sure there’s more wrong things happening.

     Reply

897. Please get qualified management in your location in Laveen AZ!! Today was the last straw for me and I won’t visi or recommend this location to anyone. Again a simple order was screwed up, what makes it worst I was the only order in the drive through, the red beans and had clearly been eaten out of and was maybe 2 spoonfuls online the container, disgusting!

     Reply

898. So I went to go do a survey and it didn’t work I was going through the drive-thru at East Cypress on the 5th I just wanted to explain to somebody that because the blue shirt lady what is involved in it I was hearing a lot of arguing a man wanted to go on a break in the blue shirt lady said it was yelling at him and it was a really nice make me feeling uncomfortable and I won’t tell the blue shirt because she scares me

     Reply

899. Hello Popeyes, my name is Fred can you do me a favor and make the ultimate Waffle chicken sandwich because Carl’s juniors don’t know what they’re doing. And please let me be the first to know when it comes out. You will making millions
     Thank you

     Reply

900. Hello. I’m in complete disbelief. I was at your Detroit location on 8 mile btwn Lasher and Evergreen at 2:41. I ordered the $22.99 special, and was told that they didn’t have and wings. I ask how would they be substituting. I was told with legs and thighs. I ask if they could sub breast and was told no, and laughed at, and told take it or leave it. I then ask for a manager and was she was the manager. I asked her name which she wouldn’t give. I then ask for the district manager info was told she was the DM. And laughed at again!!! I’ve worked in retail management for 25 years, and I lbs the chain of command won’t lead to a DM on the drive thru register. I’m so disappointed that this is the staff your company has working for them….

     Reply

901. Popeyes in Joplin Missouri is ABSOLUTELY the worst run of any fast food restaurant that I have been to in my 68 years. SLOW (can accept that) RUDE (no excuse for except Terrible management) was told at 11:15am they had no chicken fried up and it would be 25 min., They don’t have a third of menu available. This is not the first time this has been the case. MOVE OVER COLONEL HERE WE COME!!!!

     Reply

902. I purchased a meal From your Morristown, Tennessee Popeyes Resturant. When I arrived home I found the chicken Leg not fully cooked and the mashed potatoes & gravy missing. I tried Contacting the Resturant but no one would answer the phone. I tried 3 times.

     Reply

903. So you have a franchise that doesn’t want to sell to white people guess what popeye’s you got woke you’re gonna go get broke

     Reply

904. I went to Popeyes, @ 9523 North Lamar Blvd., today @ 4PM, to order the # 9 (chicken tenders) & they told me
     They didn’t have any, that the truck hadn’t come it yet . any

     Reply

905. Order was filled incorrectly yet when I brought it to the cashiers attention she argued that she placed in bag . Service was terrible and very unprofessional ..

     Reply

906. I requested 2 fresh pieces of Popeyes chicken and the lzdy at the window said the chicken is fresh and i dsid can i see becauzd every time I buy chicken at this location it is “Always very dry and not fresh” i never complain i judt throw it out because it’sto dry. So she ldt me feel it and it wS nkt cresh again it was hard. So. I said i wouldike some fresh chicken and she said you touched it and i told hdr and she let me so, dhe gkt mad and i raised my voice and I said I want my chicken breast fresh and you always give me old chicken and dhe said i can’t help you and closed the window. I am filing a complaint also in my office at the lsw fjrm i eork at as well because she is rude and they always give me dried up chickrn so thats wby I want fresh. .y name is Rae and I csn be reached st 720-324-xxxx. .the lady didn’t .
     MARIA ROMERO.

     Reply

907. Issue with one of your stores here in Ruskin/Riverview Florida. Too much to type! Final draw was tonight Thursday’ June 3rd 2021.

     Reply

908. The Cabot Arkansas store is the slowest store I have ever been to. They never get the order correct. or have all the items. I am an avid doordashing dasher it is unfair to me to lose money because your people cannot do an order correct. It also takes 45 minutes to even get an order from them..

     Reply

909. I went to the Popeye’s earlier this evening at this time I ordered a three piece and a two piece they told me pull around to the side it will be 6 more minutes before it’s ready when I got my food it was cold also they charge me $4.78 for two pies which I was looking online it was a dollar $0.29 a pie . Try calling store in Florence Alabama no answer every time I tried

     Reply

910. Need to speak with someone about the discourtiousness of the Popeyes in Atlantic City, NJ on Atlantic Avenue. May importante!!!

     Reply

911. This Popeye store located in Chicago on 95fh at king drive is terrible . The have to close up because the employer would not show up to work , the store is falling apart and people have stopped shopping thetr. The neiigborhood is converted about the condition of this store. Action is needed!!!

     Reply

912. Popeyes on Hacks Cross in Memphis, TN service is HORRIBLE! Y’all need to send your employees to Chick-fil-a customer service training!!!

     Reply

913. I think it is wrong as a corporation that you allow one of your stores, in St. Louis, to put up a sign that states that that store will NOT provide service to WHITE PEOPLE.

     With all that is going on this is NOT setting a good precedent.

     If the sign is allowed to remain up then personally I will NEVER eat at Popeye’s Chicken AGAIN!!!!!

     Reply

914. Recently I went to Popeyes in Clarksdale, Mississippi. The wait in the line took about 30 minutes to get to where I could place an order. When I finally got to place order, they asked me to wait for a minute. They left mike on and I could hear them laughing and talking. They finally asked what did I want. Asked about special advertised and was told they don’t do that. I then ordered a 14piece and a 10 piece only to be told they were out of chicken. Since chicken is what you sell, I found it hard to believe that at 6:00 P.M. they were out of chicken. They should have just closed if they could not take orders. I am sorry for all this, but thought that you needed to know the reputation that Popeye’s is getting.

     Reply

915. I went by this location, to buy my some chicken, i waiting over one hour for them cook the chicken, the manager of these location is very rule distect to your customers, please take of this asap ,we call try to talk to manager of this was curse by him we continue teying call back he will not answer after we was inform contact home office ,please call me at 850-501-xxxx

     Reply

916. So Popeyes won’t serve white folks but welfare niggers ( white and black) are welcome! Well isn’t that something! No more Popeyes for me and my family and hopefully everyone else I tell about your prejudiced chickenx company!

     Reply

917. We have had 2 different times that we were over charged or didn’t get what we ordered tried calling no luck

     Reply

918. Hello I’m Leonard Epting and have a son that works for your store in Meridian ms. It has been brought to my attention that a lot of your employees are drinking and smoking drugs on your night shift at your Bonita lakes store. This is not hear say but what I saw myself. There are also unauthorized people inside this store at closing and managers that are clocking these kids in and out if they go to the restroom because the managers dont want to step in.Now I dont know if this is protocol but to me I dont think so. I also dont think your job should be threatened because you went to the restroom. Now these issues are really getting under my skin. Please help.

     Reply

919. Hello, my email is a request for a Popeyes Restaurant in Butler, PA. Love your chicken! Hate to travel to be able to enjoy Popeyes! Please consider this request! Lots of chicken eaters in Butler, PA! Thank you!

     Reply

920. Went to Popeyes at 9:19pm waited 5 minutes to be told to hold on. Called the store everyone in background was loud and playing. I asked if the they were open was told they were I stated why am I waiting to order and was hung up on. Drove around and workers outside smoking and playing. I visit the market location in Bloomington and always bad service. Always says there is no chicken after certain hours or won’t run drive thru

     Reply

921. I would like to speak with the marketing team in regards to a special sauce that I made while Ending my shift at a local Popeyes restaurant in Tampa Florida By using the tasteful condiments already provided by the store. AFTER giving my family and friends a sample, kids, adults and Most importantly the families could not get enough

     Reply

922. The Kingston ny store is no longer open for anything but drive thru even though advertised falsely open.plus they don’t offer Spivey chicken any more.i can now go to KFC which is closer.i wantspicy. Chicken

     Reply

923. I went to the new location in green valley, Arizona. I have a Walden grove digital go card. I redeemed the Popeyes bottom and the employee said with out a code I can’t redeem it.(it doesn’t have a code just a timer) called a different location and ask about it. He said no code needed to redeem it. Worst customer services, won’t be going back. They need better training. Very disappointed .

     Reply

924. This Popeyes Hwy 6 Batesville’s ms, I have order on line last 2 times and they have never gotten it! Now I have to sit and wait longer for My order? Both my orders was well over 50 dollars. Guess Popeyes is off my list! I complain before and it did no good

     Reply

925. I purchased your $25.99 11 piece chix with 2 sides from hwy 52 New Port Richey. Never again.i love your chix.but this was the worst. Overcooked on the outside and raw in the center. Hard cold biscuits. The only thing good was the mashed potatoes. I ordered to sides of vole slaw and they were going to charge me $12.00 I told them to forget it. They said no more green beans on menu. That burnt me for Popeyes. Never again

     Reply

926. I went to the drive thru at Popeyes located at 980 Indianapolis Blvd Hammond, IL, 46320 today for lunch. The order-taker was VERY UNPROFESSIONAL. I had coupons and she asked me to read the numbers on the coupons. I could not read the numbers because they were very small and I did not have glasses. She became very nasty and told me that if I could not read the numbers than to have a good day because she was not going to serve me without giving her the numbers. I then asked about the special in the window and she told me there was no special. I then asked for a manger and she informed me that she was calling the police. THE HAMMOND POLICE were actually called. I could not believe this. With of all the things that are happening in our world today, I did nothing but ask questions and make a request for food and for that, the police was called. Needless to say, she refused to give her name or any identifying information. Of all of the years of living and advocating for rights, I never thought of the police being called to a drive-thru because of not being about to read the fine print on advertisements or asking questions. I am glad that I had a witness to what happened because I would never believe it if it didn’t have to me. Moreover, I got a picture of the nameless Popeyes employee as she lied to the police.

     Reply

927. The worst experience ever 20 Airport Rd in Ferguson Mo 63135

     Reply

928. Ordered an 8 piece mixed meal with mashed potatoes and a separate large side of red beans and rice to feed my family of 4.

     Received 6 thighs and 4 wings. All pieces appear to have spent hours under a heat lamp as they were completely dried out, void of any juice. (Yes, these are thighs that I am writing about).

     Two of the dried out wings appear to have been taken from cornish hens and were inedible.

     I’m not asking for anything free. I understand business and how expenses work.

     What I am asking for is a little, just a little, of interest in providing the level of service deserving of a loyal patron who has choices.

     Location:

     North Rock Rd / Wichita, KS
     Time of order – 8:30pm CST

     Reply

929. I need a separate letter for my daughter Ashley Favors

     Reply

930. 5223 N 30th St
     Not a good experience. The lady in the drive through kept telling me to hold on and then once I was able to say my order “classic chicken sandwich” she would say “umm hold on…. What” this repeated about 5 times before I just drove to the window as she just stared at me….. “I wanted to order a classic chicken sandwich” I proceeded to say. Anyways the location is terrible as well considering I was stuck in the drive through awaiting the traffic to move so i could pull off onto the street. Oh but theres more… After about 15min of that bull sh*t I take a few bites into my sandwich and it tasted mushey as im aftaid to look at it i notice it had a layer of yellow (not even sure) mooshy stuff on the whole top layer between the chicken and breading…… Worst experience of my life!!

     Reply

931. I ordered a 4 piece meal with no legs or wings through the drive through at Praire Center in Brighton. When I got my food home, it had 2 legs in it. I paid extra for no legs or wings. This has happened many times and I haven’t said anything.

     Reply

932. I love Popeyes I have since I lived in New Orleans in the 80s my cousin and I had to go to Columbia no for her medical care I seen Popeyes and I knew that I had to go I cried I was so disappointed it was nothing I mean nothing like I know and loved dry and not good

     Reply

933. I never have had such bad customer service or error from a restaurant and it’s employee, how hard is it to deliver food that has already been paid for according to the receipt. For the second time, Popeyes did not deliver my entire order and I can’t feed everyone. I’ll never buy from Popeyes again and tell everyone I know not to eat there and why. You shouldn’t advertise that you deliver if you don’t really offer full delivery services, I can find no one to deliver the rest of my order I already paid and the manager insisted to me the food was in the bag when it was not! I should get all of the money back from this ocverpriced meal and then some for the amount of stress and time I have jus spent trying to find out how to complain and get a refund or Some kind of justice.

     Reply

934. I went to popeyes yesterday and my order was not complete! That was not the first time! 10345 W McDowell Rd Avondale Az. Also commercial advertising strawberry lemonade and there was none. What kind of establishment advertises and doesn’t have the products and doesn’t give what you order? I spent $54.79!

     Reply

935. Just wanted to bring it to your attention the store located in Saint George Utah has a flag that is overly worn and torn and was hoping that that could be replaced sooner than later to show respect to our flag and our country. Thank you so much for your help with this.

     Reply

936. I went to the popeyes on Thomas rd in West Monroe, LA at approximately 9:12 placed my order and got to the window and was told that all they had was spicy chicken. I told them I was willing to wait and they told me that they were not dropping anymore chicken they were getting ready to close. I told them it was 9:32 p.m. and online they said they close at 11:00 p.m so are you telling me you aren’t going to drop any mild chicken. The girl said im definitely not because I’m not a cook but no they are not. I felt very disrespect and very disappointed at the way they handled me as a customer. She rung it in so there shoul be a void in your system for a 16 piece family meal double mash potatoes and red beans and rice. Someone need to look into the stores conduct please because I hate to stop eating there.

     Reply

937. I have always loved eating at Popeye’s. That being said, in light of the recent sign posted at the drive thru in your Lake St Louis store in Missouri stating they reserve the right to serve white people, I will take my business elsewhere. The fact that they can be so blatantly prejudiced is appalling. If it were a white manager saying the same about blacks it would be a mainstream headline. I have posted pics and videos of the sign and I’m encouraging everyone I know to boycott Popeye’s. Racism is racism, period.

     Reply

938. The Popeyes in Elkton MD ( Big Elk Mall ) Has some serious Issues. People taking orders can’t speak plainly , even with only two Customers when I arrived , Every drive thru Customer was sent to a parking place to wait for their orders . Even customers who arrived after I did were sent to a parking place to wait . My wait for a 12 Pc meal was over 22 minutes . We like Popeyes Food but We actually don’t go to Popeyes because they AREN’T FAST FOOD ! You have to double check the Simplest of Orders . I ordered a simple 12 pc meal with 2 sides , and the person taking the order ( Who you can’t understand , even the person in the vehicle next to me who was also waiting ask me if I could understand her , I said no ) She place my order as ALL DARK MEAT , which was never ask for or part of the conversation . Till Someone decides to fix these issues , My Family isn’t going back !!! This Popeyes would be booming but it ran extremely Poorly , and that is a understatement .

     Reply

939. Why is it the Popeyes in Millen Georgia never has chicken? There is a customer right now who has been waiting over a hour for chicken! Also the store is very nasty. Don’t you think there’s something that can been don’t?

     Reply

940. Popeyes of McComb,Miss.. gives away chicken meals to black Americans . If you’re white race you have to pay?

     Reply

941. I was very unsatisfied with my service at Popeye’s. Not only did they take forever to complete my order, but they did not give me all of my items. I order the 11 piece mixed chicken, 2 large sides and 5 biscuits. I got home and started fixing my kids food and realized that my biscuits were not in my bag. I called back and the manager said come back and get the biscuits. I get there the lobby is not opened to the public and the line is extremely long. I knocked on the door to let the associate that was in the lobby know I was there to pick-up my biscuits. She looked at me in my face and walked away. She did not acknowledge me as a customer nor human being. So I called the store and a guy picked-up the phone. I explained again what happened and he said to stay at the door he would bring it to me. When he arrived at the door he said his manager said to only give me 4 biscuits instead of the 5. He had no reason why they were going to keep my biscuit. I showed him my receipt showing that I was owed 5 biscuits. Not only did they forget my biscuits and inconvenience me, but they tried to take a biscuit. I felt they should have apologized to me for the inconvenience and compensated me. When I arrived home from this little fiasco the rest of my food was now cold. Very poor customer service.

     Reply

942. We visit this particular location at least three times a week. But here lately the people have been rude and I have had to go back to retrieve forgotten food that was not put in. Now I am very understanding because I worked with the public for 16 years. But when the employees are rude to the customers because of their own mistake of not putting the food in the bag and you call them to let them know… I absolutely did not expect to be talked to in a rude manner when they messed up my order.

     Reply

943. Restaurant manager Gail was yelling at a employee like a crazy women at tge top of her lungs in front of all rge customers because he was eating on break. Sge was being very unprofessional and went on for a few minutes kids that where in restaurant where scared as qell as customers where shocked at her yelling.

     Reply

944. Why has Popeyes Chicken decided to end serving white customers? Why have you decided to join the hateful division that is destroying America. Looks like the weekly trip to Popeyes is over for me and my family

     Reply

945. I bought a 12pc box meal that according to my receipt should contain, 3 thighs, 3 breasts, 3 wings, and three legs. I received, 1 breast, 1 leg, 2 thighs, and 8 wings. I haven’t been to a popeyes in 12 years and thought I’d try the one that just opened in Lockport Illinois. No one answers the number on the receipt and the number I found online is disconnected. Also it’s a week old store and the drive thru speaker doesn’t work. I also found it off putting to hear an employee call another employee the N word when I was at the window. I’m not sure if it’s worth the bother to go drive there tomorrow to complain but most likely nothing positive will come of it. I have a photo of it and my receipt. This isn’t some scheme to get free chicken either.
     I’m sure you get thousands of complaints daily so I doubt I’ll get a reply but just disapoints me that quality control is at a zero.

     Reply

946. My husband and I have been customers for 25 years. Are favorite items on your menu are the coleslaw and the Cajun rice. we are so disappointed you discontinued the Cajun rice. No reason to come there anymore.

     Reply

947. A Popeyes’s restaurant in Lake St Louis has banned white people as of 6-1-21. Will you be doing anything about this or will yet another big company refuse fairness over hate and PC. This is clearly racism.

     Reply

948. I went to Popeye’s in Chicago, on 76th Racine, the service was horrible, I waited forever for my food, and when I got home with it ,it wasn’t what I ordered, I had to drive all the way to the store, and I spoke with the manager, who took my complaint, she told me she was going take care of me, and she did and my order was still wrong, the chicken wasn’t cooked all the way,at that point I just said forget it, everyone that was in the restaurant, had complaints

     Reply

949. Just spent over $9.00 on a 3 piece combo at your texas city location and it came with 2 drumsticks and a.wing. also the drink I got with it did not have enough syrup in it. What a rip off and will not waste my money there again.

     Reply

950. This White person an his family Will not be eating at any of your establishments

     Reply

951. We stopped at your Winchester, Ky. restaurant drive through. Got chicken and shrimp. It was so tough we couldn’t eat it. It was like it had been sitting for hours. We will not be back.

     Reply

952. Popeyes in Conyers , Ga
     1638 hwy 138

     They refuse my service because I wasn’t in a car . It’s ridiculous . My car is being service across the street and I couldn’t simply get something to eat

     Reply

953. I’ve just read a post from your store in st Louis Missouri that the general manager posted saying he won’t be serving white ppl I want to know if that is corporate policy to be prejudiced and you don’t want whites money I will post this so that all white know not to spend money at your stores

     Reply

954. I went to popeyes today and was very disappointed. I ordered a two piece chicken and red beans. When I pulled up to the second window for no one was at the frist window. I was told that they couldn’t take my coupon because I didn’t tell them that I had it in advance when placing my order. I asked the lady if she could still take it because I didn’t know. I stated that some places accept coupons at the window. I asked her could she still take it but she said no. She stated that she had to code in a number from the coupon and doing that would hold her line up. I’m sure it wouldn’t have taken her long to key in a code. She was very rude with a bad attitude so I pulled off leaving the chicken. I was not going to pay regular price for chicken when I had a coupon. I went to piccadilly where their service was much better and their chicken wasn’t bad either. This is the location on the corner of Bluebonnet and Burbank. May 27, 2021 6:45pm.

     Reply

955. Why are the sides getting smaller and smaller

     Reply

956. Store location to 2767 Clairrmount Rd Atlanta GA 30329 why is this dining Room for the most of the time closed every once in a while it will be open that it’s very frustrating and very very poor service.

     Reply

957. 6475 Ronald Reagan Drive
     Lake St. Louis MO sign.

     Care to explain?

     Reply

958. Store 2767 Claremont road Atlanta GA 30329 why is this location dining room is close bud every once in a while it is open. It is very frustrating

     Reply

959. Why is it that dome days the dining room is open and the marjarity of the time it is close with just the drive thur open.. VERY FRUSTRATING.

     Reply

960. I have had 4 bad experiences with popeye in Gastonia, NC and Charlotte, NC. Today my order was a greasy over fried fish sandwich with fries. The fish was almost burnt around the edges like it was the last piece to be cooked in old grease. The fries were thrown in the bag like they were condiments, no napkins, and no receipt. I had to get back to work in Gastonia so i did not have time to go back. This is my fourth time trying popeyes to no avail. I called the store and the voice mail feature had not been implemented. I visited around 11:15 today. I would like a refund of $6.70. No coupons please….

     Reply

961. Play placed an online order to go to the pick up at the restaurant but I never received the order and asked for a refund the store couldn’t do it so I called in on May 10 to place that order for them to refund and they were supposed to take 48 hours and they still haven’t found it and today is May 29 and there is nobody that I can talk to at the guess experience number who can resolve this it’s overdrawn my account for $25 because of the four dollars and something that I didn’t have on my card the total order was $6.45 and that’s why I canceled the order because I seen where it was overdrawn my account. Can someone called me my name is Celesta Thomas at 81359xxxx

     Reply

962. Just saw the prejudiced sign on a video of lake st. Louis , MO reserving the right to serve white people. This is disgusting and your offices should be proactive in preventing any form of racism. I frequent my local store, but will stop eating here until I see or hear of some sort of effort to stop this. Thank you.

     Reply

963. As your chain in Lake St.Louis has posted they will refuse service to white people, I am not going to be visiting any of your chains, this is racism at its best and for you to allow anyone of the employees to remain employed is a travisty. Popeyes as a whole must condone such behavior, and that is a shame, shame on you Popeyes!!!

     Reply

964. Refusing to serve whites? Jason at St Louis, MO Popeyes, Ronald Reagan Dr. sign posted

     Reply

965. I can’t believe what happened to me at 610 Cascade ave Atlanta Ga. I my never go there again !!!!!!!!!!!!!!!!!!!

     Reply

966. I love your chicken sandwich more than any of the others but they cook them and place them in an oven, that ruins the taste. I would wait for fresher cooked food. Thanks

     Reply

967. Staff are very Rude, like to play games, give wrong names at your Eastpointe, MI on 9mile location. Believe they intentionally poisoned my chicken Sandwich because I told them about there customer service. I have called corporate 3x in 3 days and still no call back. I have called the police and the health dept.

     Reply

968. Theres a post circulateing on facebook.of your store at 6475 Ronald Reagan Dr lake, St Louis Mo. 63367 with a sign stating they wont serve white people.
     I find this soooo offensive. I live in Baltimore Maryland. And buy chicken from your brooklyn Park store every single night 365 days a year. Because thats all my 4 chihuahuas will eat for dinner.
     Please address the rogue store on the facebook. If you send a link I can send you the screenshot

     Reply

969. Your store in Covington, TN, should be closed No slaw because the manager didn’t have time to make it. Manager yelling at employees in front of customers. Drive thru pulled up and waiting fir over 15 minutes

     Reply

970. I have called the main office and talked to someine but I never receive a call back. This is the 3rd time I called. I ordered something and they charged Me My money but have me only like 3 pieces of chicken instead of My 10 piece that I ordered. What they have Me was reheated and the fries were soggy and the red beans and rice did not have beans. This was so bad for Me since U was babysitting and did not have enough of chicken for My Kids. BAD, BAD, BAD…

     Reply

971. I had an very bad experience at my local Popeyes in Haslet Texas called it in and assured they would be back in contact in two days right days later still no contact also lady doing the intake was at home her children were screaming in back ground so l take Popeyes doesn’t care to hear or deal with the truth of complaints but the best customer is word of mouth, loyal customer since 2002 but moving on tired of lack of customer care

     Reply

972. We had a $55 order. They forgot the red beans and rice. Realized as we were leaving so we turned around and got it. Got all the way home and didn’t have biscuits. Not going back again
     I should learn to check better before I leave because this isn’t the first time but geez

     Reply

973. My complaint is for Popeye’s on Roosevelt and St Louis. They take one customer through the drive-thru at a time and make them wait for a long time and then when you get up to the window especially on Tuesday special day they don’t have no more chicken it’s early in the day. And I think they got the front door where you can’t come in a sign up on the door and it doesn’t make sense this the only one that I know of that have you sitting in the drive through it’s like a setup to get people hurt or killed in the drive through then they have attitude

     Reply

974. I have been a loyal customer of Popeyes chicken in Anchorage Alaska for about 12 years. I’ve always enjoyed your product and up until the last five years
     Your service

     Every time I go to your restaurant now they are out of something coleslaw red beans and rice chicken
     Now when that happens one time it’s an anomaly
     When it continues to happen that’s a management issue that’s an ordering issue

     You can shoot me an email when you get these issues straightened out
     until then I’ll spend my money elsewhere

     Reply

975. Why did y’all take the Cajun Rice off the menu you need to bring it back

     Reply

976. Why do yall allow the company to hire disrespectful employees at your company

     Reply

977. I am reporting the store over on 59& Little York. I drove up to the drive thru window at about 9:40 o place an order and they told me I could not place my order because they were already closed. I thought you closed at 10:00 p.m. I had to leave because I couldn’t be served,so I had to go down to the Jensen & Tidwell store and they service me and also saved me some money on the family meal. I just need to let you guys know that the Little York store at is closing too early and maybe cutting your money and your sales. Thank You a concerned customer. B.Edwards my email is. brendaxxxxx @gmail.com please reply. Thanks.

     Reply

978. I found a hair cooked into my chicken. The local restaurant won’t answer the phone. What do I do to report this and got it fixed? I kept it for proof and receipt.

     Reply

979. I just waited in line for 15 minutes for some chicken for them to tell me they don’t have any chicken tenders they were very rude talking to other co workers while I was trying to order my food I was very disappointed it’s like they have no customer services there no food and poor service.

     Reply

980. This is for Customer Service. On this date, May 24,2021 approximately around 1:09pm.

     I waited in line for 20 minutes. Once, I get to the speaker to be told, we don’t have Chicken Sandwiches. I was upset!!! With gas prices high, they could have hung a sign out, no chicken sandwiches available!!  I will not be back and i called trying to reach a Manager. The phone rang so many times it HUNG ME UP!!. I called 3 times, same thing. I will spread the word DO NOT COME TO POPEYES ON WARRENSVILLE CTR RD!

     Sincerely, 

     Cheryl Taylor 

     Reply

981. Hi I went to popeye’s in st. Louis on airport rd today. And the girl that was taking my order was the the most rudest person I’ve ever dealt with in the fast food industry. The was so unprofessional. It was a lot of sides they didn’t have. So whatever I asked for she said they didn’t have instead of just telling me what was available. She even got really nasty when I didn’t want any of the sides she offered. So I will never go to that place again . I just left without buying anything because of her. It all happened about 645 pm. May 23 2021

     Reply

982. I work in Indianapolis and visit store11339. I always get a 4 piece all white meat. Ive been there 4 times in the last month and not one time was my order correct. I am charged for all white meat, but get a regular 4 piece. I dont have time to drive back to have it corrected. It is pretty rediculous that whoever is filling the order cant read 2 wings and 2 breasts!

     Reply

983. The Champaign Popeyes is always only wanting cash. Exact change only. Are they robbing the place? If this some kind of tax dodge? I have been there in line several time to just have to walk away. It is ridiculous. You need to fix it. I won’t be back again.

     Reply

984. How do I make a complaint for restaurant

     Reply

985. Visited the hwy 259 location tonight in Kilgore Tx. at 10:23 pm. We stopped and asked 2 Male employees near the dumpster in the drive thru and inquired whether they were open. They told us Popeye’s was open until 11:00. Nobody answered the bell so we pulled up to the window and was greeted by a Female employee in a blue uniform shirt . Assuming she was the MOD I tried to place my order. She told us they were understaffed and they were closing early. From the window I could see the bin was full of chicken so I asked her to sell me some. At that point she said “how many pieces do you want “. I replied we’re staying at the Holiday Inn with my kids and that we would need 20 pieces. After a long pause she stated the register was down and she wouldn’t sell the chicken. At that point my wife said,your sign says you’re open to 11:00, and this angered the MOD. She yelled I’m understaffed and not selling you nothing. My wife said who you yelling at…you must be taking all that chicken home,I’m turning you in and calling corporate. The MOD said call whoever you want THANK YOU VERY MUCH. At that point I drove off. After a few minutes I called back and was greeted with…”Popeye’s can I take your order. ” If you’re understaffed and not selling Popeye’s products why would you answer the phone in this manner ? Besides being unprofessional, rude and aggressive with paying customers this MOD eventually is going to cost you problems. I’m from Houston and frequent Popeye’s 3-4 times a week and I’ve never been treated in such a manner. I won’t visit this location again. Thank you…Michael Templeton 832-813-xxxx

     Reply

986. I have been to the Popeyes on us 27 in Davenport,Fl times and all 3 times had super bad experience today was last time I will go there they are always out of. Chicken your order is always wrong managers and others employees very rude all my friends rather drive to the one in Haines cityi

     Reply

987. my name is Alice I am a regular customer I went through a drive-through Popeyes in Mandeville about 5:05 p.m. today I asked the young lady at the at the window if you all had Hot Chicken cuz he had to travel I asked the young lady at the at the window if you all had Hot Chicken cuz he had to travel a I asked the young lady at the at the window if you all had Hot Chicken cuz he had to trI asked the young lady at the at the window if you all had

     Reply

988. Went to get chicken for dinner and the ladies in the back were extremely rude. I asked for no wings and they said they couldn’t give it to me. They have always done it before. Then wen I got my food, they had thrown my sides in the bag and they were spilling everywhere. I asked for separate paper bags to put my sides in and when they handed them to me they asked me to leave while I was trying to sort out the mess in my food bag. They were also in the background talking rudely about my asking for no wings. Have never been done like that before there. This was in liberty Texas.

     Reply

989. I have complained to the restaurant and received Emails but no one has corrected my problem

     Reply

990. My problem started with a Popeyes located 1430 Brooks Rd. in Memphis Tn 38116. I came to purchase the special that was being advertised on national TV. (The chicken breast and butterfly shrimp and two sides. After waiting in the drive thru line for over 20 minutes finally getting up to place my order the person made the announcement there wasn’t anymore butterfly shrimp they only had popcorn shrimp. My complaints are my two chicken breast were fried so hard that myself and my husband couldn’t eat it and how are you to advertise a special and not have the product you are advertising. (Butterfly Shrimp) .To me this falls on Management. After getting up to the drive thru window it was so dirty you couldn’t see in the window. It really makes me wonder if they are keeping the food area clean . With COVID and the CDC telling everyone to wash hands and all surfaces how could a place of business especially a food establishment be that dirty and still in business. It’s not about the money , but someone needs to know this brings about a terrible name on the Popeyes Franchise. Someone needs to look into this matter. By the way I spent $10.00 for nothing. I will never go back to Popeyes again.
     Kathy L Washington
     xxx Parkdale Dr.
     Memphis, TN. 38109
     (901) 785-xxxx

     Reply

991. Yes I was a customer at one of your stores here in Memphis today located on Hollywood Street right next door to the Burger King and I ordered a two piece white with a extra wing fries and a sweet tea I got back a wing two biscuits a leg and a thigh which is a three piece with a sweet tea and cajun fries it totaled out to $8 I paid 20 she gave me 1102 back I did not order this and I tried to call and speak with the manager she put me on hold for about 10 minutes never did come back to the phone and then I tried to call her back and she kept hanging the phone up on me and then when I call back the last time the line was busy so I was just calling to complain about the service that was done today for me for my lunch. It was disgusting!

     Reply

992. i have a few complaints of popeyes of where i work at the workers are mistreating me my check was suppose to be on my card and it wasnt and i want something done about this and i mean it

     Reply

993. Order a 16 piece meal with mash potatoes and red beans and rice and a side of coleslaw I received 1 biscuit small mash potatoes small just rice e and a up of shrimp. For delivery .. they sent me the wrong order because it was almost their closing time.. so there closed now and we’re staying in a motel due to our house burning down – we will not tonight because of this mess and that’s the money we had and the restraut is closed seafood allergy at that .. shame on door dash and Popeyes I order the food they the Popeyes apps I took pictures in case you would like to see how horrible we were treated due to your employees not wanting to do their job

     Reply

994. I went to the normandy location on may 2021 and the food was not good I ordered the shrimp tackle box and they gave me 5 shrimp that was hard as a rock. And I ordered a 3PC and the biscuit was so hard. I need my refund I am not a happy customer.

     Reply

995. I am quite frustrated with the experience I just had a local Popeyes. I ordered the rip-n- chicken special, a spicy chicken sandwich, and a 2 piece dinner to go. When I got home the rip-n- chicken was burnt and completely dried up that it was inedible. The chicken sandwich was a regular one not spicy. I tried calling the restaurant but the phone number listed kept saying it was not in service. I live about 20 minutes away and didn’t want to drive all the way back. I would like someone to contact me. Phil Spector 520-906-xxxx.

     Reply

996. My husband love Popeyes chicken but every time we’ve visited the restaurant they don’t have any chicken, there is always a wait time of 15 or20 minutes. How is that a chicken place is always out of chicken? I certainly hope that something can be worked out and improvements can be made

     Reply

997. I would like to complain about the popeyes on Austin hwy. I have complained before but this popeyes needs to change as it is the same terrible service EVERY time you go here. the staff always gives attitude and rolls their eyes. They make you drive around the building even if your the only customer and you wait over 30 minutes at times for chicken that should not take over 5-10min to cook at the latest. I enjoy popeyes but the fact that nothing changes here makes me never want to go here again and just leave bad reviews because this is terrible management.

     Reply

998. Why is the spicy Cajun flounder sandwich NEVER available? Been trying to get one for 2 years. Can’t you just put a big red X on it and that’s it’s not available in the USA.

     Reply

999. I live across from one of you your establishments in Orange Park, Fl. To be exact it’s on Argkye Forest Blvd. someone is firing off fireworks at 10:15 pm on a Wednesday night! We’ve called the establishment, they said it’s a customer! This is ridiculous!

     Reply

1000. I just left the Greer location on Wadehampton Blvd. There weren’t any cars in the drive through or park lot except for the employees which were sitting in their cars smoking. We pulled in the drive through & was told that there was a 25 minute wait! Once again not one customer was inside or in the drive through!

      Reply

1001. I went to a popeyes location in Columbus Ohio. Ordered a blackened chicken sandwich combo. They handed me my drink, ask me to pull up. I sat there so long. I had to leave without my food, to make it back to work on my lunch break on time. This location is super slow. Totally ridiculous!

      Reply

1002. My family and I arw new to Danville,Il and we decided to have Popeyes yesterday evening and after ordering in the drive thru we were told to pull ahead to wait an extra 10 minutes for our 4 chicken sandwiches and regular fry. When the order came out the food was not hot at all and the cashier who took the payment came back out to see if things were ok and I said that everything was cold and that I would like a refund. So he said for me to pull back thru the drive thru for my refund and while sitting at the window the “supervisor” on the clock who was an african american woman who was so very rude and unprofessional didn’t even come to the window to see what my issue was, said in the nastiest way that I had to come in because ot was a process for a refund and that I will not be holding up everyone else for a refund. My fiance and I went in and she went to the cashier who took the money and ask if the order was taken in the drive thru he told her yes and she went to tje register and got the money with no problem bit said nothing else. Before that happened another guy who was sitting outside in his vehicle came in and asked me what was the problem with the food and I told him that it was cold so he rook the bag and said nothing further. The cashier who took my payment was helpful and he also offered to have my order freshly cooked but at that point I was disgusted with the service. The “supervisor” needs to be fired because customer service is not the job for her.

      Reply

1003. both of my parents are in their 90s they want a Popeyes chicken sandwich the other day we waited in line for 48 minutes at the one in Southfield Michigan on Coolidge and I’m sorry on Greenfield and 10 mile I asked mild and no pickles we got the chicken sandwich went home it was too hot neither one of my parents could eat it and it was full of pickles you should I put for pickles on the sandwich they went overboard with pickles on the sandwich I couldn’t take it back because I didn’t have another 48 minutes to stand in the line again I was with my My phone number is 313-737-xxxx my address is 3577 W. OUTER Dr., Detroit, MI 48221

      Reply

1004. I am
      Going report garners ferry to to police for treating me and my home … I will never go to your dame place again

      Reply

1005. Had food delivered, did not receive some items that were purchased, tried calling with no answer, left messages with no return call. I am requesting my refund. Bad service.

      Reply

1006. Never eat Popeyes again
      C R A P

      Reply

1007. Compliment!!!

      Reply

1008. Returned orders should not be reserved. You gave my order to someone else who returned it. The sandwich was cold and probably touched by the other person. Although I waited while everyone else got th eir order, you did not apologize. I believe it is against the health code to reserve food handled by someone else.

      Reply

1009. The Popeye’s on 1211 Moreland Ave Atlanta, GA 30316, do not take 2 orders at the window. They lady working the drive Thur said it have to be on the same order. I needed my owe receipt. I think that is so unfair.

      Reply

1010. I was at Popeyes on Warrensville and stayed in line for 52 minutes only to receive cold food. While at the window for another 5 minutes I observed an employee on cell phone laughing and not taking care of customers

      Reply

1011. Bainbridge, Ga charged me 25 dollars for an 8 piece chicken meal. Why was it so expensive? I will not shop there again!

      Reply

1012. The store in copperas cove has beyond poor service.I would like to have someone look into the chicken that is over salted under cook and cold.This made me sick for the third time

      Reply

1013. I did not like the string beans but i enjoyed the Cajun rice and really miss it I hope you will bring it back

      Reply

1014. I’m at the Popeyes at myrtle and wycofff in Brooklyn New York. It is 10:40 at night and there is a female behind the counter who doesn’t have a name tag on who is a very nasty woman. I asked for my ordorder and when I didn’t talk fast enough due to a speech problem that I have she got very nasty and embarrassed me in front of everyone in the store. I tried to speak to the manmanager Jessica and she just laughed at me. I will never buy food g from Popeyes again.

      Reply

1015. We have received incorrect orders through the drive thru at the Post Falls, Idaho location twice recently. We love your product and eat their frequently. It is frustrating as we have waited in line and discovered that the order is incorrect after we have pulled away. I would greatly appreciate it if the staff would double check the order prior to giving it to the customer. Thank you.

      Reply

1016. The. Popeyes on island ave near the airport in philly needs training and leadership. The supervisor does not wear a hairnet her ponytail was down her back. Not the nices people even though they try hard but they are not ready for prime time. Poor point of contact skill limited attention to detail. They need help

      Reply

1017. What’s wrong with POPEYE’S SERVICE

      Reply

1018. I set in the drive thru today for 40 min. And still was giving the wrong order. I went inside. I was told that I had to wait another 20 min. I ask for the manager. She could not give me the right explanation to what happen. She was very frustrated. That should not had happen without an explanation.I will never return to Popeyes chicken due to the disrespect that I was giving. When you communicate to people letting them know what is going on. You than can understand. I hope you don’t do the same thing she just did by not responding back to me. The my name is Driscilla store#2423, thank you

      Reply

1019. Does anyone at the popeys corporate office give a flinging hoot or care in the world that one store is giving you guys the worst name as a whole company it’s not just one bad visit its every time just read the reviews this has been going on for ten years just please someone do something about this store please we are begging you for help or just close it
      6666 Camden blvd
      Fountain colorado
      80817
      Hmmm maybe it’s the address

      Reply

1020. I ordered a 12 piece meal with no wings, order was not correct. I returned to correct the order only to get an incorrect order once again. I then asked for a refund and the individual at the window stated that I had to return all of the items in order to get a full refund. I returned once again after 2 hours of driving back and forth. The individual at the window was extremely rude and condescending Jose Alvarez was his name. He failed to give me incorrect information for his general manager.

      Reply

1021. I went to your Popeyes for the first time. I heard so much about. I was sadly disappointed. There was more batter tan chicken. Had to fix my family something for dinner at 7:41 at night I ordered an 8 piece chicken It was terrible Wasn’t enough there to feed 2 people. Very unacceptable the employees don’t seem to care what’s going on.

      Reply

1022. Worst customer service, today.
      Yesterday I swore by this store.
      Today you lost my wife,which means all of us.

      Reply

1023. We have been sitting in the drive through for an hour a day ready in East Cleveland kn East 133rd and Superior. I don’t understand why it’s always like this.

      Reply

1024. Love your chicken BUT !! Last night May 14th because of the lock down I tried to phone in my order to your Cobourg store , the girl answered the phone right away , but just sat the phone on the counter , for 20 mins I listened to them talking about who was working the next day and them laughing about stuff , I could hear them taking another order and checking someone out ,, sill not picking up the phone , I tried yelling to see if they would pick up , finally after at least 20 min I just hung up and thought I would call back ,, BUT!! for the next 1/2 hr it just kept saying the customer was unavailable . So this means that for almost an hr that phone sat on the counter not hug up . So I ended up going else ware .. not sure if I’ll go though that again .. just thought you should know . How many customers you lost just in that one night

      Reply

1025. My daughter just bit into plastic inside her chicken sandwich. Lucky she didn’t choke on it!! Unacceptable!!

      Reply

1026. I purchased a 8 piece chicken only box last night at the Casa Grande Arizona location. Very disappointed the chicken was old and tasted reheated. My husband wouldn’t eat it. I called the location and the manager didn’t seem to care much because she told me she dosen’t normal work at that location. I really wasn’t my money

      Reply

1027. Hi I’m a customer that went to your store today. And purchase $19.46 worth of product. A five piece chicken and on a separate order a three-piece chicken. We received chicke I mean chicken tenders and our order was totally wrong.

      Reply

1028. I ordered a 5 piece chicken tender dinner meal at the drive-through window at the Paris Ave/Gentully locarion. I was told to park on the side and wait for them to bring my order out. I Waited fifteen minutes to no avail.s9 I went inside to inquire about my order. That’s when 8 encountered ASLEY! Ashley offered rudeness and downright disrespect . She had a nasty attitude, one not becoming of an employee who has face to face interactions with Customers. She told me that she didn’t take my order and made a joke out of me having to wait for 15 minutes in the hot sun for my order. O asked to speak with the Manager who apologized for me having to b wait and for Ashley’s unacceptable behavior. While the Manager is apologizing, Ashley is still constantly smarting off at me so much so that the Manager bas to tell her to shut up. I have been patronizing Popeyes for decades and this type of contentious employee should NOT be working with the public on ANY level. The other man in line told me as he was leaving that Ashoey was wrong, a disgrace and does not care about customers. I agree and 7 write this complaint so no one else is ridiculed or made to feel disrespected. Thanks

      Reply

1029. I was charged 1.99 for a small cup of water and .40 for 1 of 3 barbecue sauce with tax. I was told no refund due to cup and one extra bbs.

      Reply

1030. I’m at the popeyes in miami on 1501 nw 20 st.
      The two meals that I ordered were, three Wing meal and a single breast. The chicken was so salty that I and my friend could not eat and enjoy our meals. This has never happened with any food that I bought from popeyes before.

      Reply

1031. The SERVICE is Terrible on 47th and cottage grove I didn’t get a receipt or a A courtesy cup of water After waiting for 45 minutes for 2 fish 1 chicken combos to 6 sandwich 1chicken combo which wasn’t right and a bug was in cup

      Reply

1032. We went to the Bryan Texas location to have dinner with our grandchildren . We got our meals then drove a short distance to eat . When we opened the boxes we were shocked. Chicken was old, like hard rubber, we could not eat it! The fries looked like a soggy grease pile. The rice was watery, your famous biscuits hard as a rock.

      Reply

1033. On Monday me and my girlfriend went to the Popeyes Chicken in Dothan Alabama and we went to the drive thru she order a number 6 which is chicken fingers I order a 3 piece combo we had to separate orders she paid wit her how bank card and o paid cash. Well once we got home to eat it was horrible like her was so dry till the meat wasn’t meat it was all crust the biscuits wasn’t all the way done the fries was cold mine was fried so hard it was hard to the bone we just couldn’t eat it at all so we tried calling they wouldn’t answer the phone so she called the next day and they said manager had to b there well we called the next day and and he said he would just fix us another fresh order wellbhe didn’t say we had to come at a certain so wen we did go he was gone and the other workers wouldn’t help us. So now it’s been 4 days and I’m been tryin to get my food I don’t want the money just some fresh food. They have all at that store been really ugly and rude like having to stay in Dothan at a hotel bc I leave in fort gaines georgia this is crazy they act like they don’t know how to run the tape back and they will c the black mustang wit a black and white girl and a black and white dog there was a black woman and then a white woman who was at the drive thru window bc the white lady was talking to my dog but of course we didn’t have the receipt bc I didn’t think I would need it so they r giving us a hard time like they made the comment that they can’t just give out free food I was like o didn’t ask I to I just want wat I paid for to b eatable o didn’t like that comment hell how many of them actually pay for there’s it’s sad that a place like that have such rude workers

      Please can we figure this out thanks and I’m sorry for any inconvience I may have caused

      Reply

1034. I was charged for a biscuit at popeyes in the Bahamas when I bought a one piece meal. Is this legal?

      Reply

1035. My favorite is Popeyes spicy chicken breast. I go there often for that treat.
      More often than not They are out. Nearly every time it takes awhile for someone to take your order. I thought a few months ago you had changed personnel and the service had improved but that didn’t last long. We need that store but unless there is improvements I’ll have to go somewhere else

      Reply

1036. Mother’s Day 2021: visited Popeyes in Hartwell Village Seneca, SC.
      They had no chicken prepared, cash only sales no other customers and were told to wait for our order at the curb. We waited 15 minutes for our order and drove home for our “picnic”. The fries were cold and our order was short two pieces……the chicken was very delicious but the hassle was terrible!

      Reply

1037. When will you understand the need and want of. Popeyes in Westerville, Oh?

      Reply

1038. To whom this may concern my name is James Taylor I made a purchase through Popeye’s on March 15th online I was unable to get my food when I showed up to the restaurant and treated rudely tried to get a refund online and each time I talk to someone they keep telling me they’re going to escalate the matter I’ve talked to probably over 8 to 10 people I believe it is a shame the way Popeyes has treated me as a customer I would like a refund I can forward you the email on on when you guys said you would refund my money but that hasn’t happened please respond my phone number is 314-537-xxxx

      Reply

1039. Middleburg Florida Popeyes needs to shut the doors, horrible and no response from corporate

      Reply

1040. I have a complaint about a local popeyes restaurant in Cleveland, OH. I want to report that they never have full menu items and the service is terrible. No matter when I go I always have to leave and find another location due to lack of food.

      Reply

1041. Your service suck in bartlett. They dont deserve $6 AN MUCH LESS 15. THEY R STUPID. CANT FOLLOW DIRICTIONS

      Reply

1042. Hi just want to say that every time i go to Popeyes store #3048. There’s is a problem with my order and i don’t like to complain but today i ordered 2 spicy chicken sandwich and the one i started to eat the breading just fell out just by trying to eat it..that’s not the problem getting to the center it was rough and when i took the bread off and looked at my children i can tell that the chicken was old it had been sitting out or it had been put in the fridge . the edges was hard and you can tell it is old.. After eating some of it and noticed the problem with the chicken im not feeling good i feel like throwing up. So i wont be buying food there no more cause this was my last draw i kept going back cause my 11 year old daughter likes the spicy chicken and im happy she was not the one to eat the old chicken cause we would be having a problem.

      Reply

1043. Hello,
      I am the supervisor of a company located in Toronto. We will be having a potluck event and my staff are concerned that the chicken being served in the Thorncliffe Park area may not be halal. Can you please confirm that it is halal, this would be greatly appreciated.

      Reply

1044. I ordered a five piece chicken strip dinner with mashed potatoes andcold slaw .l noticed the slaw taste peculiar and unusually slimy ,spit was in it.i

      Reply

1045. I ordered food to be picked up an when I arrived the manager name Tamika at Popeyes on 2000 N Howard st Baltimore md 21218 said she don’t have an order or don’t have no chicken no food no nothing for me … she can’t help me they closing she was very rude an didn’t help me at all

      Reply

1046. I ordered a five piece chicken strip dinner with mashed potatoes and cold slaw .l noticed the slaw taste peculiar and unusually slimy and imediately thought someone had spit in my slaw.

      Reply

1047. Store closed before closing time.

      Reply

1048. I just visited a Popeyes location in Midland Tx on Big Spring St.. I ordered 5 tenders non spicy and 4 pieces of non spicy chicken. I took the order to my home which is less than ten minutes away. The tenders and the chicken were cold and dry! In all my years of stopping at Popeyes locations around the country, I have never had that experience? I Called the store 432-682-8187 twice with no answer. If that is what Popeyes has become, I guess it’s time for a change! Very disappointing 12 dollars spent.

      Reply

1049. Bobeyes @ Katella & Brookhurst doing scamming to customers on the menu of Tuesday every week. The chicken’s tasted not original. It seems the owner gets from somewhere then mix with the one from Bobeyes. It’s salty, smells bad & the meat not cooked well enough. I am and family is customers for more than 10 years for that restaurant and now we are disappointed. We will never eat in that restaurant anymore

      Reply

1050. Why aren’t the inside of the restaurants open yet especially in west Monroe louisiana

      Reply

1051. I have called several times and I haven’t been able to find the right person to get the information I need to solve my issues!

      Reply

1052. Blue heron Popeyes Riviera Beach please call me back 561-618-xxxx

      Reply

1053. Please bring back the. Cajun rice

      Reply

1054. This is a complaint everytime I go to the Randolph mass store with 3 or more orders they always mess up my order the forget things don’t give me the right stuff than try and call the manager after to let them know its like they don’t care i live an hour away from there and I’m not going back there and waste another hour they really need to get with the program and k ow what the hell they are doing

      Reply

1055. To Slow

      Reply

1056. The popeyes in akron ohio is a crap hole and they don’t have ripping chicken because there to dam lazy to make it

      Reply

1057. I’m disabled and use a mobility scooter. The location in Williston Florida is only doing drive thru so if I want to get chicken I can’t because I have no access to the lobby. What am I supposed to do if I want to order? I have no friends that drive so I can’t even get them to go for me. I can’t really sit in the drive thru because I’m afraid I will get run over. Please advise me on what my options are. Thank you

      Reply

1058. Have you looked into putting a store in warrensburg, mo. We are in desperate need of a good chicken restaurant

      Reply

1059. everytime I go to Popeyes I’m always getting biscuits that’s hard and chicken that’s old why why are we being so this type of food when you spending 30 40 and $50 to get decent food, this is chicago popeyes please make some changes im a older lady i like popeys i was not go to complaint but this is happen to much

      Reply

1060. Yes hi my name is Linda Dudley and that worked at Popeye’s in Ankeny about six months ago I had just started well some dude came in there snapping because I guess they mess up his order he went home and got the paper to carry a gun and came back and slapped it up on the counter I don’t know if you had a gun or not we left out the back door but the manager that was working there was drunk he smell like vodka I told Gabe you trying to tell me it didn’t happen and he said I was going to disrespect his manager I asked him to surprise me to the Popeye’s on Merle Hay cuz I work there before because I wasn’t comfortable and I still have not received a check from when I work so now you telling me that I’m not eligible to work in their papa kitchen and I’m telling you that this did happen he said the only report I got her something like this happen what’s 6 months ago well I worked at their 6 months ago then he tells me that I cannot work with the company well he’s not the owner of the company somebody’s in charge of him to and it’s always somebody over somebody and he’s disrespectful and rude his telling me that chicken me more than my life I didn’t know if this man was going to pull out a gun and then he tried to tell me that I said he had a gun no I did not say you had a gun I said he put the papers on the counter he left and came back with some people put the paper on the counter let us know that he had a gun to carry why would you do that at a restaurant we could have been in there dead so you’re saying that your employees don’t matter what I asked you to be transferred not disrespect them and I wish somebody would look into this because it did happen I don’t care if nobody wants to believe me if it had never happened I still be working there right now

      Reply

1061. I had the worst experience from a popeye’s in Jacksonville, on Mothers Day in my entire life, anybody know me knows i do not do fast food! My husband finally convinced me to allow him to take me out for mother’s day. The line was long and we decided to go in, but the door was locked. There was a note on the door i was reading when one employee came and open the door to let another customer know they were out of something, i inquired as to when will they be fully back open , and we will come back then, she said she was new and did not know, but will find out then another female employee came to the door and hence it begin.
      I was scolded, yelled at , talked bad to in front of other customers and my spouse! just for asking a question, When do the store plan to open back up for the inside. This employee went above and beyond to make me feel bad for coming to popeyes, when they were overworked, short staffed and underpaid. She went as far as to tell me that i needed to bring people to work for your company if i wanted service! She would not stop yelling long enough to let me speak and apoligize for coming there. It was a nightmare for me to be treated in such a manner. i will not go back if this is allowered, to treat customers in this manner. It was uncalled for and IMO very unprofessional! I let her know before i walked away, that i was ashamed of her attitude and all i was trying to say i know how she felt , and alot of business are going thru employee shortages, but thru all that yelling i never got to say it!
      This happened in Jacksonville, Fl

      Reply

1062. Re: Popeyes 9501 Gravois, Affton, MO63123 at 2PM CT
      This store did not have any chicken cooked. Nor would any be available for a half hour. The seafood they had cooked was cold, unappetizing. This store is a disgrace to your reputation. If it is a corporate store, then sack the managers. If it is a franchise, then you have really got a problem.

      Reply

1063. I just want to say that I stopped at location #2656 to order food for my family for Mother’s day. I went through the drive-thru to order. My experience at this location was absolutely unacceptable. The gentleman that took my order was friendly and courteous, however, what it appears to be the Manager (Caucasian woman) was the rudest person and extremely unprofessional. I ordered 3 platters (3 piece chicken wing) and one of them were spicy. I politely asked if they could mark the box that was spicy and upon my request through the server assisting me at the drive-thru window, turned to ask the Manager if she could mark the box. She rudely and very curt responded with, “I am back here trying to work and I DON’T KNOW which one is spicy and which one isn’t!” She was the one that boxed everything up for my order. She had a very bad attitude with the request. Secondly, while waiting at the drive-thru window she loudly told the guy that was serving me, “HURRY UP AND GET THIS LADY OUTTA HERE, HER FOOD IS SITTING RIGHT THERE AND READY!” I didn’t say anything to her or didn’t respond to that because I didn’t want that to escalate and ruin what was left of my mother’s day. I spent over $40.00 on my order which is enough to wish I didn’t due to her unprofessional rudeness for no reason at all. Not to mention, when unpacking the food, the order was wrong. At which, I expressed to my family the poor experience and service I received at that location. To my surprise, my sister and mother both told me that they don’t go to that location because they are extremely rude there and don’t like going there at all. Had I known that my experience was going to be like that I would’ve went somewhere else to spend my money and get my order correct. I took the high-road and didn’t cuss her ass out but I truly wish I did at least I would feel better and as rude as she was I regret giving the food right back and getting my money back. I guess Popeyes hire just anybody nowadays.

      Reply

1064. I live in Lynchburg and we just got your restaurant and cars have been lined ridiculous and what happens a worker came out and told one section of the line to leave for they had just a couple staff working. How do you operate a business like that. I won’t be going there and this is all over Facebook so I think you have lost some business

      Reply

1065. I was sitting in line for 20 minutes and when i got up to the speaker the lady told me she couldn’t take my order i said i have been sitting in line for 20 minutes and she said that isn’t what my timer said it was Popeyes on South Limestone in Springfield ohio it was 9.55pm 4/30/2021

      Reply

1066. I qualified for a free Tackle Box from T-Mobile. I went to the App and placed my order a 3pc Chicken Dinner under the TMobil section and added it under the free Tackle Box. The App verified the 2 Dinners I ordered and charged me $9.04.Then I picked up my order in a LG bag, when I got home, I discovered there was only the Chicken Dinner in bag. I tried calling the Restaurant five or six times to report this but got no answer and phone would cut off each time.
      This is the 2nd time this has happened to me. I reported it the 1st time, months ago yet your company has never even responded to rectify this issue.
      I’m totally disillusioned with Popeye.

      Reply

1067. I visited the location on Hwy.85 I Riverdale and I asked could I order the surf and turf. Ms. Barbara responded rudley they didn’t have it and she doesn’t know why I got it on Old National!!

      I told her the commercial was still running so I didn’t understand why they didn’t serve it!!

      Ms. Barbara said, I was doing too much by getting off the bus to make this purchase. I don’t think that was her business!!

      I don’t understand why one restaurant serves an item but the other doesn’t.

      Also, Hwy 85 had their door locked at 1 pm when they were open 2 weeks ago!!!

      Can you please address this!!!

      Reply

1068. I have a relative hired at your store in Port Orange, Florida, she is distraught and considering quitting after being told by other employees that she has been the subject of name calling …example: being SLOW MENTALLY…she has worked many closing hours and double shifts….your managers are very unprofessional and we are seriously considering suing Popeyes!!

      Reply

1069. Hello
      This review is for the Popeye restaurant located on 7229 Stockton Blvd, Sacramento CA 95823-
      I had stopped going to this restaurant when I found a small piece of finger white finger nail in my sandwich before that I would go to this restaurant because it is closer although the service at this restaurant in the afternoons was horrible from long wait times to messing up orders and unprofessional grammar this disgusting service needs immediate attention. Thank you

      Reply

1070. Hi my name is Nicole mellott I live in cheyenne wyoming I just wanted to say I wish somehow you could bring Popeyes chicken to cheyenne, it tastes so amazing, we do not have one close, all we have is kfc and there customer service is awful, so I will not go there. I wish you would consider it, I think it would do very well here, if I could open one I would. Ty for your time.

      Reply

1071. My name is Randy I went to your restaurant on 59 south business in Victoria Tex’s I was at the counter placing my order and I saw the managers being very rude to your employees even hollering at it was very degrading to see those look on their face. Please address this problem and my Restraunt experience more pleasant.

      Reply

1072. I made a purchase And verify my order before pulling off. Get home and it’s all wrong. I have called for 2 weeks and no one Has returned my phone call. I would like someone to call me so I can have my order replaced. Popeyes is very expensive and they should take some type of accountability or at least contact the customer back and let them know that they got their car or something. I have gotten absolutely nothing after spending over $20

      Reply

1073. Its hard to be your customer when your stores aren’t open at noon time. Second attempt in 2 days. One in Milwaukee, the other Racine. VERY disappointing!!

      Reply

1074. When do u guys start charging for dipping sauce for chicken strips and your workers are so rude

      Reply

1075. Stayed in line to order for 15 minutes, couldn’t understand person taking order, repeated order three times and they still got it wrong. Corrected order at window and they sent me over to the side where I’ve been sitting for 20 minutes. If they hadn’t already taken my money I would have left!!! I feel I’m being punished for correcting my order!! They still have not brought my order and they have parked me where other cars have to squeeze by. I’m worried I will be hit! Another guy has been at at window for almost 20 minutes!

      Reply

1076. Went to store #11695 lady at window taking orders didn’t speak English very well and couldn’t get our order right. It wasn’t correct when we left and the chicken was so cold. Rice in the beans were crunchy. Have tried calling but no one answered. Very disappointed in this Popeyes because I love it usually. We ordered the daily special from the poster and got something completely different.

      Reply

1077. Me and a friend stood in line for several minutes and 3 employees walked pass as if we weren’t in the place. Walked out! No good review form me.

      Reply

1078. Terrible customer service at store #5868 San Antonio given the wrong prices I believe……2 breast 4.99 and thigh 3.50 it’s not what I usually pay at My store…..so what is correct the lady got veryupset when I askEd about iit

      Reply

1079. Terrible customer service at store #5868 San Antonio given the wrong prices I believe……2 breast 4.99 and thigh 3.50 it’s not what I usually pay at My store…..so what is correct the lady got veryupset when I askEd about iit

      Reply

1080. To whom it may concern
      My experience with Popeyes is nothing short of disbelief. I never knew ordering food could be such a challenge. A simple sandwich combo. I specifically said no sauce on my chicken sandwich. “Ok sir just pickles “ Get home and and you guessed it I can’t have that sauce. It was by far my worst experience at a fast food establishment. Can’t get a simple order right. Never did get my soft drink either. KFC here I come

      Reply

1081. I work at a popeyes in st louis mo. I have been trying to get my W2. I can not even view any paychecks. District manager says he waiting to here back from the company. I can not keep waiting. No one is helping me.

      Reply

1082. Popeyes in Warrensville Heights need to be closed down

      Reply

1083. The location on 192 Bronson memorial has the worst service. I got in the line drive there at 835pm today April 27th and to finally be told at 10pm they no longer have sandwiches only chicken!!!! They should have came out earlier to inform us before we waited all that time!!! Service was horrible

      Reply

1084. I’m almost positive the girl that is working at the manitowoc wi location is on heroin right now working drive through. 539pm

      Reply

1085. I callled store location 2225 SW Military Dr
      San Antonio, TX 78224
      United States
      At 4:47 until 4:51pm
      Debra recalled my order and said she could not assist me with my inadequate and missing meal.
      When I asked how long she has been with company she said she did not know. Very poor customer service. Debra did remember my order and myself. She refused to to fulfill my missing meal even if I went another day. She admitted making my order and refused to correct her mistake.
      As hard working Americans why do we have to put up with such subornation. Justice would be better training for good customer service
      and satisfaction of resolutions. It was just one order of chicken missing. Sad when your kids do their homework and look forward to your famous chicken and now have to share a meal.

      Reply

1086. RE: POPEYE’S at Prairie Center, Brighton, Co. Today I was given and incomplete order. Since this restaurant opened only once, have I received correct orders. Today I ordered 2 regular Cajun Fries and NONE in my order! I was not given a receipt so I don’t know if I was charged. I called immediately to tell the mgr. however no answer. I waited 10 minutes and called back again, no answer. This is an on going problem with this restaurant/ I have called and spoke to the Mgr. on past issues, but I’m “FED” up with this poorly ran establishment! The last time I spoke to the mgr and the lady did make it right. We like the food but not the service! There is other competition across the street , ie…Chic Filet, etc.; thus Popeye’s needs to get concerned and make the necessary changes. Assuming one cares. I’m very mad and disappointed; thus this complaint!

      Reply

1087. The store is is always close daily only drive threw open door was open for selected few

      Reply

1088. Need my W2

      Reply

1089. Mount Vernon Ohio Really needs a Popeyes! There is money to be made here!! 2 colleges-corporation’s -large medical community-no real competition!
      Beautiful town!! Come check us out!!

      Reply

1090. I have been to both locations in Jackson Tennessee and it takes more than 10 minutes to complete an order. They both take way to long to fill your order with 3 cars in line it takes a half hour to get your completed

      Reply

1091. It’s bad enough you don’t include gravy with your potatoes, but I asked for a containe of gravy and still didn’t get any.
      I would like to know why this is

      Reply

1092. Yes I want to Popeye on 41st and 169 you got the rudest people ever working at Popeyes, order when I say to eat and then I had to come back and I got the wrong order that was freaking rude to me I don’t deserve rude too and no then did not fix the problem I want a mashed potato with the extra gravy and then tell me no I can’t have no extra gravy first time not the first time they did this I went back to try it again give me the same way rude people

      Reply

1093. Hi Find maiden order on Friday my order his number 99 I never got to deliver and they never put my money back in my account is $20 51 sense is not 21 in responsibility that popeye has the one on Castor Avenue Philadelphia Pennsylvania

      Reply

1094. Totally loved Cajun rice. Won’t be visiting Popeye’s without it. Wrong 😑 choice.

      Reply

1095. I went to Popeyes (N. Roosevelt Blvd., Key West, Florida) yesterday to order a chicken dinner. I walked up to the building and the doors were locked at 3:30 EST. There were four employees inside and one of them waved me to the drive through. I was puzzled because why were the doors locked. So, I went to the drive through. There was a vehicle in front of me yelling into the drive through talk box. I waited for approximately 6 minutes and nothing was happening with the man in front of me, so I yelled out my car window “is there a problem with the talk box?” The man said he had been there for over 10 minutes and no one would answer him. Since I had been there before and had the same problem, no one answering through the talk box to take your order, I told him to just pull up to the window and order the chicken. He pulled up to the window where another vehicle was waiting at the window. I pulled up behind him and waited for another 10+ minutes. The car at the window was still sitting there plus the car in front of me and me. I got upset and pulled out of the line and went back and knocked on the front doors again which were still locked. I asked loudly why no one was answering the talk box at the drive through and what was wrong. The employees ignored me then started waving their hands at me to go away. This is not the first time I have had trouble at this Popeyes. I went there four different times and they were out of coleslaw. I had been there several times and could get no answer from the talk box at drive through. I have received meals with the wrong items in the box. The employees are rude and disrespectful to just about everyone, my husband included. This store is in trouble. Someone needs to crack down on the management. I have had bad experiences every time I go there with the employees. I really like Popeyes chicken and keep trying, but get same treatment every time I go. I will never go back. Popeye Corporate, you need to get your act together, The Popeyes in Key West is bad news.

      Reply

1096. So I was at my local popeyes at 1930 S Pueblo Blvd, Pueblo, CO 81005 And I over heard a conversation the manager was having with who I assume is her hire up, and the convo was about how their team had been exposed to Covid-19. I’m going to skip to the end and who ever they were on the phone with let them know if they don’t have any symptoms they still had to work. Being educated on virus I can tell you that you can still spread the virus without showing symptoms, I am appalled that popeyes would put money over your staffs and customers health

      Reply

1097. I went to popeyes chicken in serville ten and got to family meals and the chicken was old and hard you could not eat it everything I bought was terrible I like popeyes chicken but this location was terrible food and service I need to replace my food and give Me a refund too

      Reply

1098. Management needs to check on their employees at the Lancaster, CA Popeye’s because this is the 3rd time they messed up on my drive through order, missing item. This is very bad business because I’m a regular customer. Please someone fix this serious problem.

      Reply

1099. The location on Secor in toledo ohio. Lines are always long. They never have food ready. And they stop making food earlier than what they are supposed too. I don’t know if it’s management or not but it is very ridiculous. I have tried to get doordash order from that location in they have canceled because of the long wait. Please fix this problem.

      Reply

1100. The popeyes location on 103rd & Kedzie in Chicago IL has little to zero customer care skills. After waiting in the drive thru for 30 minutes, when it was my turn to place an order, I was told they currently had no ability to process a credit/debit card and are only accepting cash. Are you kidding me???? 30 minutes later???? They are not smart enough to put up a sign in the drive thru or have an employee keep the customers apprised of their failure? To boot, when I told the girl they needed to inform their customers ahead of time in the line, her answer was “oh well.” This is not the first time this has happened at this location. It’s happened before. Other times, they have been out of Cole slaw and chicken sandwiches. Needless to say, this franchise needs help. Very pathetic.

      Reply

1101. Cold chicken sandwich and sm fries were really small

      Reply

1102. I have a major complaint I was served to flounder sandwiches that were cold I asked them to give me fresh flounders and they put the flounder fillets back in the grease and handed them right back out the window if this is the way you run your company I hope you go bankrupt I will be notifying the media to let him know

      Reply

1103. Our experience with Popeyes store# 12281 was awful. I had to tell my order to three different people, when we got our order the popcorn shrimp was not a very good portion I got like 12 pieces or less, we ordered drinks but got no straws and no plastic utensils for the Mac n Cheese and mashed potatoes. We tried calling to ask of they could meet us at the door to give us some without waiting in the drive thru since it was busy but no one would answer the phone.

      Reply

1104. To whomever this may concern. I went to your popeye’s on Olive St # 5391 here in Pine Bluff, Arkansas. And I ordered 2 legs and a thigh and I was told by the lady that I would have to order a wing , thigh or breast. And I asked if they had it in Cajun she told me no you’ll have to order a wing, thigh or breast. And I asked her if they were gonna drop more legs. She told me I would have to go elsewhere or come back later. Because they weren’t dripping more chicken just to give me leg’s. So I left. I didn’t think I’d have to drive to another chicken place just to get better service or chicken. I thought I was a customer. It’s not my faught that they use up all of they’re drumsticks on all they’re big orders. This is like the fourth time this month that I’ve had to deal with them with turning me away . And telling me to go elsewhere or come back later. I’m a very dissatisfied customer. My feelings are very hurt by the attitude I. Which these people have. It was 2 women that answered me. This was today Saturday, April 24th.

      Reply

1105. There is always a long wait to order and the employees are rude and disrespectful to customers would not recommend.

      Reply

1106. Good day my name is jessica and we love to visit Popeyes me and my husband I try very hard to not complain the employees in the drive thru are very rude and act very ghetto we always have to park and go inside because they have additive the location is on palm beach Blvd near i

      Reply

1107. I went to Popeyes at location 12054 drive thru on 04/05/21 at 7:31pm and paid $25.58 my service was average however I notice drivers leaving and no line which was unusual so i ordered and got no drinks, cold fries and chicken also one order had 3 strips and the other order had 4 chicken strips. I called customer service and was told several time someone would reach out to me and once again on 04/19/21 its now almost a month later and no ones reached out to me for a refund on some type of compensation of my money. I usually speak highly of Popeyes chicken over KFC but at this point I will not refer anyone to the company nore will I be returning to Popeyes at any location I traveled out of my living area just to jo their and it was a waist of my time and money everything went to the trash. I couldn’t call the actual store due to phone not ringing thru. This is horrible service from a big time company my issue hasnt been resolved at all.

      Reply

1108. The Popeye’s in Ypsilanti, Michigan need to be closed. They never have food. I have gone there at different times and told they are out of all food. They need not operate with that reputation. I will not go back there!

      Reply

1109. I would like to know when your lynchburg Va location opening date is.

      Reply

1110. Purchased 10 piece chicken family meal at Popeyes 13252 and it was old chicken, very hard, asked for mixed got 2 pieces of spicy. We could not eat the chicken and had traveled too far to return. I tried calling store, could only leave a message.

      Reply

1111. Your location in Buena vista Michigan has billed my debit card a total of 3 times for an order that was canceled by the store once I arrived on April 20 and since then my card was billed 2 more times for 19.78 and a pending refund for only 19.78 with a balance of 39.56 still owed. And please be mindful of the fact that I didn’t receive anything that I
      was charged for and would appreciate if the amount of 39.56 be refunded immediately.
      Thank you Thomas Tyson

      Reply

1112. No more dirty rice that sucks ,well no more of my money wont eat there ever again . Very unhappy in Baltimore MD

      Reply

1113. Why is the popeyes in angleton texas drive thru only? They were open like every other restaurant in town and here lately they always have the door locked.

      Reply

1114. I am so sick of waiting more than a half hour in your drive through because you don’t have the inside open yet just to be told that you don’t have that today! Today you have absolutely NO SANDWICHES! Every time I have tried to come here for myself or for door dash you don’t have anything and I have to wait for at least 30 minutes today it was a 45 minute wait! I don’t understand how you run a business this way!

      Reply

1115. I normally do not complain about a restuarant, but we went to the Shelby, NC Popeyes. My husband’s sandwich and fries were cold, my order was entirely wrong. I ordered 3 piece chicken strip with rice with gravy. I got 3 piece dark meat meal and plain rice. The 2 frozen lemonades were terrible. I realize at this time it’s hard to get good employees, but this was terrible. We spent over $20 and couldn’t eat our food.

      Reply

1116. Store number 720(I think) US19 Brooksville, FL. I was just called a whore who should get covid by a non mask wearing employee.

      Reply

1117. Very bad experience . Mgr confrontational waving hands in face and said “ good thing I am working, get out of your car.”

      Reply

1118. My name is Gregory Moore I went to the Popeyes eyes in Dolton purchased a two can dine and I have never seen some greasy undercooked chicken in my life total disappointment you would even serve that to so someone not professional
      This is my third attempt buying from that location I’m done shut it down

      Reply

1119. I just had 2 chicken breast, 6 biscuits and 2 large sides of gravy left over from last night’s run to popeyes. When I tell you I ripped the biscuits up by hand added the gravy and chicken after removing from the bone and stogie slightly ripped apart then microwaved it i swear I just had the best damn Cajun chicken And dumplings in my life! Maybe a nunnery menu consideration?

      Reply

1120. A complant; on east washington by lasalle st. In indianapolis indiana there are people (cook’s) in there that are doing crack cocain. I seen a cook come out and smoke crack in her car. You need to test these worker before you put them back to work or it will be shut down.

      Reply

1121. I love Popeyes and decided to go to the belleville il store….the line is always extremely long and you can’t go in to get your order. So I called and they brought it out. I got it home and my order is messed up and my chicken is really hard. I live 35 miles so I can’t just go back. It cost me $30 for crappy food. 2 slaws instead of a red beans and rice. And the slaw is pink ? NOT HAPPY !!!

      Reply

1122. I have a complaint regarding your establishment edit 9516 S. Vincennes I need to I need for someone to reach back out to me this is in Chicago, IL 60643 yeah their service was horrible and the customer service was horrible and my food was cold this is my second complaint I put in regarding this Popeyes

      Reply

1123. I just purchased your Surf n turf from the Mchenry, Illinois store. I received four pieces of chicken tenders less than a quarter inch thick and my fingers are longer than the pieces of chicken. This store is an Constant disappointment with their food products.

      Reply

1124. Merchant ID #334038895887….we just tried this location again and we will not be back. The spicy 3 piece dinner chicken was very old…there was no edible meat on any of the bones, and there was no breast meat. Mine, for the third time, didn’t have a side with my uncooked chicken pieces. There was no butter for the rocks you call biscuits. I wanted to post here before I go on Nextdoor App and add to the many complaints on there. There are other locations that we have had great service and food. But I’m not going on a hunt for them, KFC is looking better every visit to Popeyes these days….

      Reply

1125. For the past year the Popeyes here in Palmdale right off of the 14 freeway has NOTallowed debit card or credit card payments. Consistently I’m already in a long drive through to be stuck and see a cash only or exact change sign handwritten. It’s disturbing and dishonest.

      Reply

1126. I went to your store in Middleburg Florida today and the people are so rude and nasty !!!!!!!!! They didn’t even put a lid on my mash potatoes and I only got one piece of chicken and no biscuit! I paid $6.98 for nothing! I’m pissed ! Tried to call corporate but they don’t answer the phone! Sorry place and people! No more of my money will y’all get Andover will spread the word!!!

      Reply

1127. I own property, a corner lot in wilmington NC. tremendous traffic flow, 42,000 vehicles a day. Think it would make a great location for ur company. Plus some completion for Chick Fill A

      Reply

1128. I went through the drive-thru of the Popeye’s franchise in Dublin, CA on Wednesday, April 21, 2021 around 5:00 pm. My drink order was incorrect and by the time they handed me food and said thank you, the cashier, had forgotten to return my credit card. When I realized this a bit later I returned to get my card. The girl at the cashier had left or was on break. The other employee ignored me for quite sometime and when she finally acknowledged me I told her my card had not been returned to me earlier when I went through the drive-thru. She immediately said that it had been and then wouldn’t listen to me anymore. I repeated myself again to no avail. I told her that the girl had not handed it to me and she then waved me off with her hand. I said that I would call the police and she said, “Ok you go and do that.” I could not believe the rude, disrespectful behavior of this employee. I will file a report with the police department in the morning. I wanted you to be aware of the situation and as I do not believe this is considered an “official complaint”, I will be calling the corporate headquarters in the morning.

      Reply

1129. I went to the store on wallisville road in houston Texas tonight at 9 pm and they were literally out of everything. I mean everything and they stated that the reason was they were about to close. This is very discouraging. Especially an hour before closing they had no sides except fries.

      Reply

1130. Paris. TX location is destroying your good reputation. It is nothing like it used to be. Food and service both leaves alot to be desired. Everyone is complaining and asking for a new Chicken place

      Reply

1131. Frustrated went to get carry out , at location 10125 state line rd Kansas City. Phone 816 942 5757 and doesn’t allow to leave msg and no one picks up, arrived home and no sand which in bag handed to me only 3.99 but now no dinner for me??

      Reply

1132. I don’t appreciate how y’all got rid of the Cajun rice. It was better than the red beans and rice. Please give it back. Thank you.

      Reply

1133. FOURTH time I am reaching out. I need the district manager to call me. Re 12360 route 47. Huntley 60142

      Reply

1134. My complaint alleges racial discrimination in a work place and supported by the following:
      I was hired on 3-25-21 and at the time of employment, I was informed by the hiring manager that I would start at 10.00.per hour based on prior experience including my training and completion of video training at another Popeyes franchise not directly affiliated with this company.
      There are other mitigation factory to my complaint that I am not at liberty to include in this formal complaints.
      However, it is being contended that my race is a factor as to why I did not recoev the 10.00 pay rate agreed upon at my initial interview and hire.
      More importantly, it was never bought to my attention, nor renegotiated that I would not be starting out at the pay rate agreed on at the time of my being hired.
      It wasn’t until 4-16-21 the date I received my first check that I found out that I was only making 9.00 per hour.
      When I confronted my hiring manager about this issue with you pay rate, she then information me that her boss told her that she couldn’t start me out at 10.00 per hour until I completed the videos.
      I have contact corporate by phone and have yet to receive a response from this same complaint.
      I conclude that my issues with my pay rate is being taken lightly so this is my formal complaints to this franchise regarding this issue before I exhaust further legal remedies to resolve this issue.

      Reply

1135. This popeyes on west hillsboro ave ( town n country)in Tampa is nasty..Im sitting in the drivethru and its so nasty and smelly i lost my appetite and left..wtf can you clean that stink mess??

      Reply

1136. I would like someone to give me a call please about my experience that I had at the Popeyes Chicken on veterans parkway in Jeffersonville Indiana my number is 502-544-xxxx thank you

      Reply

1137. I waited in line 30mins everything was in bag but my mashed potatoes was a spoonful, all the time they took order should have been correct

      Reply

1138. I ordered a 10 piece spicy and requested no thighs. I get home and the chicken is so dry and old it was ridiculous, not to mention it wasn’t spicy. I go back and complain and request fresh chicken. I was told the wait would be 20 min after I waited 20 minutes to get to the speaker I still have yet to get fresh chicken and bite have waited 50 minutes. This is at the Crest Hill, IL location. They need to shut down!! The service is ridiculous.

      Reply

1139. Stop stereotyping Black people in your commercials. Your commercials are demeaning and project prejudiced stereotypes about Black people with the neck rolling Black women and the inference that Black people love chicken. Enough of that!!!

      Reply

1140. Hello. I usually buy the blackened chicken strips with either Green beans or the Cajun rice. It’s no longer available. In fact nothing healthy. – not even a side salad. Come on Popeyes! You can do better.

      Reply

1141. Visited popeyes on 130 in willingboro to order and try your fish sandwhich. Not only was i not able to enter to establishment and order, I had to sit through a slow drive through. Got hom and realized that my sandwhich was chicken and not fish…after i put the tarter sauce on my bun. I know the kid working at the drive through expressed that he was tired but this is a major problem. Tried contacting them and there mailbox was full. Tried several times with hopes that someone would actually pick up the phone. All i wanted to do and, waited patiently in the drive through to accomplish this, was to try your fish sandwhich. I am quite sure that my order was probably not the only order messed up. If our only in person order is via the drive through they can at least get the order correct. Considering i only eat seafood this was not a pleasant surprise. Thanks popeyes.

      Reply

1142. Popeyes Atsugi Japan
      Watered down ranch sauce
      Cold squashed fries
      Chicken mostly breadcrumbs
      Less meat
      Given coupon from
      Mgr was nice but not going to fix this it’s been happening long time I’ve been here for over 10 years
      Also Cajun rice recipe changed seems watered down I’ve eaten this 100 times who is cooking ?
      I’m sorry to complain I love Popeyes please help

      Reply

1143. I was at your C Street location in Anchorage at 5:23 this afternoon. I ordered the four-piece combo. When I got home I found that I only have three pieces, and very small pieces that no straw to go with my drink, and poor service I might have. Issues like this is the reason I don’t frequent your business often. In the past, I haven’t realized there was an air on my order until I got home which is several miles from your location period Normally I stopped there on my way home from work So I don’t actually know what isin the bag until I home, which is several miles away. I call the store let them know about the issue, and all the manager would do is offer me another piece on my next order. Considering all the issues I’ve had with my orders in the past, I don’t feel like this is enough. I think that at the least you should offer me free order on my next order. I’ve never mentioned it on past issues with previous orders but enough is enough. I really think you guys need to make this right for me. And, if being short one piece wasn’t enough, the three pieces I did get were very tiny.

      A very unhappy, an unsatisfied customer

      Reply

1144. I ordered 4 Tuesday specials paid for 4 got 2. Tried to call but no answer. I did not find this until I got home (19 miles) very disappointed.

      Reply

1145. Is the fish sandwich still available in Maryland and where for sure?

      Reply

1146. There are not many Popeye’s near my house. My husband and I drove a distance to Lawrence Park , Broomall, PA, to get fish sandwiches. Despite the TV ads and the giant sign over the cashier, they had no fish. The worker kept saying “promotion over”. So disappointing and yet the TV ads continue. How can we try your fish sandwiches?

      Reply

1147. Why did you stop selling onion rings. Popeyes were the best around. I am not a big fan of your chicken, but the onion rings made the chicken okay. Please bring them back. I know it doesn’t mean a lot, but without onion rings I will not be doing our regular pickup for my family.

      Reply

1148. I LOVE Popeye’s flounder and chicken products, but I just moved down the street from the store on Dale Mabry South of Gandy in Tampa and I have tried 3 separate times to go through the drive through and have ended up leaving because it took over 10 minutes to wait in a short line of 3 cars. Each time I left I went to your competition down the street (Chick Fil A or Chipotle)! This last time I actually took a video of the employee just talking to the car in front of us out the drive through window for over 5 minutes while we waited to order and we couldn’t leave because we were trapped between cars. I feel frustrated that I can’t enjoy my favorite flounder or chicken sandwich anymore!!

      Reply

1149. Dear Sir/Madam:
      I will make this as brief as I possibly can!
      I live in Baltimore and I absolutely HATE all of your Baltimore City restaurants!!!! The customer service and food quality is deplorable!!! My family use to love eating at Popeyes, however, during recent visits, it has just become unbearable!!!
      I often wonder how most of your employees were offered employment, because they don’t know how to treat your customers with quality service!! Most, if not all of your Baltimore City stores are filthy and the bathrooms are disgusting!!!!!
      During peak hours, they often run out of food items and condiments and there is always something missing from my family’s order!! We never order less than $60.00 per visit at least Once or twice a week!!
      Our last visit on 4/19/21 was the last straw!! Your location on Howard Street in Baltimore has the worst of EVERYTHING and we will probably not patronize that location ever again!!!!!
      We ordered a 16 piece Family meal, 8 piece shrimp, 2 chicken sandwiches and 2 fish sandwiches!! Not only were we told that they had no butter or honey (in which they never have) but we left the store without having our 3 large sides and shrimp included in our bag!!!!
      We had to return back to the store and was challenged on your employees error!! We also did not realize the missing shrimp until after we got home and had to go back a third time to get our missing shrimp!!
      This is absolutely unacceptable and beyond unbelievable!!
      This is one of the main reasons that Chick Fil A will always be number one!!! They care about their customers and the quality of their food!!! Please consider having your employees to take a page out of their book!!
      Regards,
      Extremely Dissatisfied Customer,
      Tracey Brooks and Family
      P.S.
      I wish my family was Secret Quality Control! We would report all of the foolishness and unsavory behavior that takes place in all of your Baltimore locations!!!!😡

      Reply

1150. To whom this may concern
      The highlighted areas on my receipt shows I did not receive my 10-piece chicken, large red beans and rice, nor did I receive my four strawberry pies either. I spoke with someone by the name of Shawn, Gee. At 5:52pm is what is states on my phone.
      Today is April 19th 2021! I proceeded to go back to the restaurant and get the money placed back on the card, the manager stated she could not do that. She stated that all she could give me was a 10 piece, but she could not give me the rest of my order. I do not want the 10 pieces of chicken any more, all I am asking for is the mo ney to be returned back to the card I used.
       1)        I am sending a picture of my proff of call log time & date stamped.
      2)      I am also sending the receipt for proof of purchase which is time stamped dated as well as highlighted for what was missing in the orde.
      3)     Written piece of paper with the managements writing on it for the email address I requested for the general manager.
         I am at all awes with the situation & how it has to be handeled for no unconcern reason at all. In my opinion your restruant should have given me the money back on the card, instead of having me go through all this insane drastic measures.
         I came all the way from new mexico not thinking I was going to have to go through all this over putting money back on a card.  I JUST WANT THE MONEY BACK! it defeats the purpose of getting more chicken, when I ordered the chicken for another family. Instead of having popeyes chicken I had to buy from Albertsons the same day. When I got back home due to not having the chicken that was supposed to be in the bag already.
          Please feel free to reach out & contact me at
      330-881-xxxx personal 575-693-xxxx wk cell

      Reply

1151. I ate at Popeyes on Spring Ridge rd in Clinton Ms today 4/19/21 at approximately 1:45 , by 2:15 I was sick barely made it home. 2 piece dark mild, red beans and rice , Dr Pepper, apple pie . Popeyes had been our favorite Chicken for years. Will be awhile before go back. Reporting just in case anyone else has trouble

      Reply

1152. Good afternoon I went to popeyes on 1000 marketplace blvd Irving Tx 75063 #10498 me and my husband pull up we see chicken display for $10.99 we place are order they manger told us that its 12.99 but the display outside do not say that so the manager had a worker go move the number and will not give us the price we saw.we went back and forward that we just walk out cause the manager should of handle it very different then every speaking Spanish and looking at us crazy….Will never fo back there again

      Reply

1153. My name is torsha hopkins I was working for Popeyes in Hopkinsville my training to be a manager and I left because I was being disrespected by Whitney choker and william Kendell the general manager of the Hopkinsville store never ever tried to do anything about Whitney and I would like my job back I am a very hard worker I apologize for walking out I did what I thought was best for me instead of fighting I love working for Popeyes and I would love to be on day shift hope to hear back from someone soon

      Reply

1154. Popeyes parking lot on w. Henrietta Rd in Henrietta N Y is filled with trash and has very large pot holes. Empty food containers, boxes, and debris everyday. Makes me not want to go there. Please clean it.

      Reply

1155. Hello I Loire in Lawrenceburg Ky. There was a Bojangles here but it closed its doors. The building is still vacant. I wish you would consider putting a Popeyes in our town. We really don’t have a good chicken restaurant and you are the best.

      Reply

1156. I am at the Popeyes at 9th and Main in Jacksonville Florida I have been in-line over 35 minutes an there was only 1 car in front of me! When I finally got to the window they told me they did not have what I ordered! They charged me and after sitting there a few minutes told me to move up. I am still waiting. I go to this Popeyes all the time but not sure I will go back! This is sad, if I had not paid I would leave.
      I not sure what is going on but I am very disappointed with my visit! I have now been here 45 minutes and still no food, people have come after me and got their food and left!

      Reply

1157. Hi my name is Ramon Williams place an order January 6th I’m having problems getting a refund

      Reply

1158. I’ve had several times that the Popeye’s in Greenville, TX was not good food but this week I drove up and someone over the intercom said “what” . It caught me off guard as in 69 years I’ve never has that happen. I thought maybe it was an accident so I said hello. They again said “what” again. I didn’t order and drove up to the window and the girl ran from the window and I could hear them laughing at me. I waited and said hello and nobody would answer. I went back yesterday and when I got to the window I asked for the name and number of the general manager or owner. The lady at the window asked what I assumed is the manager came to the window and told me I needed to go to the website. I told here there was no information about the general manager or owner and I told her that nobody answers the phone. She said it wasn’t working. She then turned her back on me and walked away. I have all of it on video. I would appreciate someone who actually cars to contact me. 214-794-xxxx. John Sanches

      Reply

1159. I ordered a coleslaw and received mashed potatoes and ordered red beans and rice and we received refried beans and rice

      Reply

1160. We had got the family special for 19.99 The side we got was rice and beans minus the rice. The rest of the food was good. Wanted you to know. Thank you

      Reply

1161. I have been buying your chicken for years !! I have always bought the Cajun rice , & green be sides. Why did you take those items off the menu ?? Not only that the chicken has been extremely greasy as well . Do you have any intentions of putting this sides back on the menu & can they all ease up on the grease

      Reply

1162. I asked for a Piece meal all white meat and got a leg and a freaking back this was at the Willingboro New Jersey store I will never buy from Popeyes again

      Reply

1163. Hello my name is Tyrone Williams I worked for popeye’s and never got payed can u help me

      Reply

1164. Rude assistant manager then an uncaring customer service representative, didn’t bother even getting my info, when I called about the service at the store earlier. Opinion changed very fast with two disappointing incidents in one day.

      Reply

1165. Good afternoon. Yesterday evening, my family and I drove around hungry for an hour searching for an open restaurant during the winter power outage. We found Popeyes in Atascocita, 77346. As we approached, an employee was locking the door. It was late and the staff were tired. Still, manager Jose intervened and and allowed us in. Inspite of the extraordinary day the staff had experienced, they were so kind and polite. Latoya took care of us with a giant smile which brought tears to my eyes. I need to share how incredibly grateful I am to your outstanding staff. Thank you so much. God bless you,
      Marshall

      Reply

1166. Worst food service at the location in hesperia on Main Street food was small in portion tasteless, burnt cook in old oil

      Reply

1167. I am trying to get the email addres for HR so I can contact them about a w2 form that I have not received.

      Reply

1168. We ordered dinner on line paid for it and were told it would be on the counter. Where my husband arrived, light was on door locked and bags were on the counter. Please contact us as soon as possible.

      Reply

1169. Please help me figure this out. Went through drive-trough and placed my order of one chicken sandwich with a side of red beans and rice and an additional $3.99 chicken tenders with mashed potatoes and gravy. I was told it would be $10.57 and proceeded to the window, where open I was surprised at a $12.80 total.

      I was charged extra ($1.99)for the mashed potatoes that was advertised coming with the tenders. I asked why and the employee told me I didn’t order a drink with it (the drink comes with it. Did I just give someone $2 to put in their pocket?

      This is very confusing to me if I understand it. I get a chicken tender (3) mashed potatoes,biscuit, and drink for $3.99 but if I don’t get the drink, I have to pay extra for the one side?!? This does not make sense to me and this is the third time it’s happened.

      Reply

1170. You need to build a popeye in junction city or. Or eugene or.thank you in advance

      Reply

1171. I have frequented Popeye,s many times- mostly bad service and the orders are wrong. I am a senior and Popeye’s is across the street, They never answer the phone for me to tell them them what is wrong . It is very frustrating and I am on a limited budget so it is a treat to eat out – should not be a disaster. My address is 5606 Wendy Bagwell Parkway Apt 3101 Hiram Ga. the store number is Popeyes #11281.

      Reply

1172. May I have the fax number for employment verification for Popeyes in Seaford, DE please? This is for HUD housing

      Reply

1173. Your employee just told me to **** off and said your mom can **** off too. my mom is dead it’s pretty freaking sad that your employees speak that way at their customers

      Reply

1174. I just have to tell you that your Mayslanding New Jersey location is run very bad including the Manager Raj I believe his name is. My family and I went there Saturday and he was literally screaming at the employees and they were yelling back. They were cursing. The girl at the Window literally made no eye contact with me and flyng my order out of the window I grabbed my order this entire time she was yelling back at Raj. Needless to say I had a 70.00 order parked to check it and of course was missing 2 things. Now because of the hostile environment inside I decided to just leave because of the situation. YOU NEED NEW CREW PEOPLE AND MANAGEMENT THAT WAS HORRIBLE!! I will travel 25 extra minutes out of my way to go to a different location until you can get that store under control.

      Reply

1175. Popeyes chicken in Davenport Iowa sucks

      Reply

1176. Would like to request Popeye presence in Ashtabula County Ohio (44004). Near State Route 45 for Ashtabula Mall would be ideal.

      Reply

1177. Did you do away with poppers totally we love them will they come back

      Reply

1178. Hello , I understand that Popeyes close at 10:30 . I ordered my drinks The first time in UberEats and the driver stole them so I ordered again . I ordered around 9:50 & it is just drinks but Popeyes accepted my order but hasn’t done anything . The first time was quick because like I said it is just drinks . But my order is still not here . This is not the first time this happens . Popeyes will drag it out till they close and cancel my order . I ordered my drinks about 40 minutes ago . I am very upset. The Popeyes address is in Orlando . 2663 hiawassee road

      Reply

1179. Trying to share my feedback at www. tellpopeyes.com .just leads me into these weird website. I just want the two piece chicken and biscuit free with purchase of large drink.
      This is so frustrating.you should be ashamed.I’m an elderly lady.

      Reply

1180. Your Racine, Wisconsin stores are awful. We love the food but it’s so inconsistent, they get your order wrong most of the time and they are so slow, like 30 minutes.

      Reply

1181. I went to Popeyes on 4702 Scott street. Houston Texas 77044 It’s starting to freeze and I ordered a chicken sandwich, the lady repeated to me chicken sandwich. She gave me my drink and then gave me my bag a couple mins later and closed the window before I could even thank her. When I got home it was a fish sandwich. I’m sure it wasn’t a mistake because the rest of my meal was right. Small fry and 2 biscuits, it’d be a weird coincidence if the guy behind me ordered that too.

      Reply

1182. The drive thru at 47th and Loomis in Chicago is by far the worst. Longgggg delay just to take the order. Horrible customer service and their method for taking orders. Hire more people or schedule more people knowing how much business they get

      Reply

1183. I am trying to get my W-2s from popeyes I worked in the Easttex one in beaumont I now live in Clarksville, Tx. My number is 409 455 xxxx

      Reply

1184. Why have you discontinued dirty rice?

      Reply

1185. Went to a Popeyes in Omaha Nebraska. 4524 Dodge Street. It was the worst service. We had never been to one and wanted to try it. Went though the drive through and ordered. The guy repeated my order and drove ahead. Got my foot and got on interstate. Missing forks for coleslaw and sauces for our food. We had ordered 2 meals. I called back to let them know. Management was rude. They said come back and we will give it. We were down road 10 minutes or so and didn’t pay to go back. She said that’s all she could do and they were busy. When we went through the drive through no one was in line nor was no one in store. Poor excuses. I put a review on their web site. After reading comments for others it looks like has happened before and same busy excuses. Bad 1st experience

      Reply

1186. Inquiring as to the possibility of getting a Popeyes restaurant in the Warrensburg Missouri area there would be little to no competition as they have removed the only Kentucky fried chicken in the area it is a hour or more drive for any chicken restaurant thank you for your time hoping to see one in Warrensburg Missouri soon

      Reply

1187. Ordered on the app for drive thru pickup. Waited 45 minutes in the drive thru told to go inside went inside and was treated rudely by GENE who wasn’t wearing mask properly they couldn’t could not find order. Finally found order on bottom of list . Canceled order and will not return to this establishent

      Reply

1188. Complaint; My family and I Victoria Mewborn went to Popeyes in Southington CT . Order taker lied to us manager was rude and lied. My order was made incorrectly twice. Finally ask for money back. Went to Popeyes at the TA trucks stop. Very pleasant people. Made order correct the first time. Thank you for looking at my complaint. I work for Milford Popeyes At 329 Old Gate Ln. I would never not make a consumer angry. It makes you lose se business.

      Reply

1189. Why did you quit selling onion rings. We go there several times. That was the best thing you sold. Chicken was second. Now looks like I’ll go to your competitor

      Reply

1190. The food is never rite! This particular Popeyes the food is cold and old like it’s been sitting to long. Sodas always flat. Mac n cheese half way full containers. Someone really needs to see What’s going on. Food is never correct there. And they have a tip container on counter. I’ve never seen this in fast food. I’ve been to many Popeyes and I’ve never seen one this bad where the food is always terrible someone needs to do a pop up or undercover to see this. Please. Because you are loosing a lot of business.

      Reply

1191. Would love to see a Popeyes in Wilmington NC!!!!

      Reply

1192. First of all I love Popeyes! But I almost flipped out when I couldn’t order the Cajun Rice anymore. I’m not sure where your company was getting the input from the customers. But I’m telling you that myself and my family can’t get enough of the Cajun Rice. Your chicken is great but I’m rethinking the idea of going back. So tired of delicious items always being deleted from menus.
      I know I am only one customer but I would rethink the decision on deleting it.
      How about taking surveys from the customers at the location. Put survey box on each site.
      Thanks for your time.

      Reply

1193. 1. Having to pull up in front of store or side of building after paying for food. If the drive thru timer is to improve production it’s not working, your customers should not have to wait along side of the building after paying , where I am it’s along side a walkway and you can’t see who’s walking up the side walk , I hope you really look into this matter, if you have to wait at window, at least it’s lite and hopefully a camera is present if something should happen, I would patiently wait to place my order rather then be pushed up to see others follow the same.

      Reply

1194. My complaint is about the service I had last nite . 2-11-21 I went thru drive thru and the lady forgot to give my debit card back. And I live in another city I had to drive all the way back to get it . They acted like they didn’t care and I told them now my food wil be cold by the time I get back home. They were a lil rude said it was my fault. I should have waited for my card and receipt but she took my card gave me all my food and drinks first . I love Popeyes go there all
      The time and this was the first time I ever had a problem . But it was very inconvenient. And ate cold
      Food

      Reply

1195. My son who is 16 was forced out of employment due to poor treatment as well as other teenagers by the current district manager. The district manager kept threatening to fire my son for saying he couldn’t work 40 hours a week because he is in high school. The district manager told me personally he was “getting rid of all the kids because he needed full time adults”. He also told me that there is no reason why my son couldn’t work full time. Apparently he doesn’t understand child labor laws. This district manager has slowly getting rid of all caucasian and African American employees and replacing with all Hispanic employees. And now we are trying to get my sons W-2 form and no one will help us.

      Reply

1196. I would like to know why you have discontinued Cajun rice? That has been a dish since Popeyes opened its doors in New Orleans.

      Reply

1197. After waiting there for 30 minutes, my order was wrong. The staff were all joking and standing around. Not only that the order was completely wrong and the food was cold!!!

      Reply

1198. I went through the drive through at:
      A
      Popeyes Louisiana Kitchen
      1436 Belt Line Rd · (972) 530-4611
      I ordered a # 3 and asked if I could get 3 legs and the young lady said yes. When I arrived at home and opened the take out box, there were 3 pieces; a back, and two very small pieces without any meat on them. Also, they tasted as if they had been resting for hours. To top it off, they did not give me a receipt, and I had no recourse without a receipt. I will tell at least 100 people to avoid Popeye’s and ask them to tell as many others as possible to do the same. This location should be shut down. They are damaging your brand. Deplorable is how I rate this location. Negative stars.

      Reply

1199. Went to popeyes in Springfield ohio and the customer service was HORRIBLE!!! I eat there every time I’m in Springfield and have never had issues so maybe it was the staff this perticular night??? Forgot my meal I ordered and my sons drink. When I asked for what she had forgotten I was met with horrible attitude and rudeness! Paid 35$ for my whole order. Staff needs better training on manners and customer service!

      Reply

1200. Hello, as a regular customer. Ijust had the fish sandwich. great sandwich after I took most of the heavy 1 inch breading.
      I think much less breading is better so you can actually taste the fish.
      Thank you.

      Reply

1201. The Little Elm Texas store is absolutely horrible! Management and staff are rude and incompetent. The place is filthy!! Just look at all the reviews and they say the same thing!! I LOVE POPEYES!! But this location needs a reinventing!! Place fix!!! Thank you!!

      Reply

1202. Hey, Why can’t you build more stores in Albuquerque?
      The lines at the current stores are too long to wait.
      We need one around Paseo del Norte and Wyoming blvd

      Reply

1203. I’m and many others are extremely upset. Why are y’all taking Cajun rice of menu? It was my favorite. Also yall should start having onion rings.

      Reply

1204. Why nobody tell me how to get the three paychecks maybe 4 that you owe me.

      Reply

1205. I love Popeye’s Chicken however store 10887 on East Division in Gresham Oregon consistently gives me incomplete orders. I didn’t receive my apple pies three times in a row my son was with me and checked the bag and we ran inside and got them. When I have ordered through GrubHub they have also either mixed up the mild and spicy portions of the meal or left off the apple pies. Today when I went through the drive-thru they were not busy because I went through at 11:49 a.m. I did get the apple pies but I did not get the two orders of mashed potatoes that I’d ordered. The consistency of the errors is very annoying. I have learned to go to the store during less busy hours but they still cannot seem 2 complete orders correctly. You also cannot contact them by phone. The phone rings several times and then it asks for a remote access number and no one ever answers. So the fact that I need to tell them about the problem and communicate the issue and have it resolved isn’t possible.

      Reply

1206. Why are you not selling onion rings anymore in MD? They were the only thing that kept us coming back

      Reply

1207. whent to the popeyes at 1480 w broad st in columbus ohio and i recevied old dry hard chicken i made a complaint with the complaint line and i had to call them 4 times because they never return my when they said they would and when thet did they gave me a free meal and this meal was worst then the first still got old dry hard chicken watery mash potatoes greasy dirty rice i callled the manger and complained and he said he would get back with me after he speak with the general manger because she is the one who gave me the free meal i had to call him back about 4 times because he never got back with me he always would say he havent heard from the general manger yet i told him i didnt want no more free food from this location and to give me my money back and finally he did but i had to go through so much just to make them to do that they was very unprofessional in my opion

      Reply

1208. At 9:55pm on Feb 9 I purchased a 3pc chicken strip meal from one of you guys franchise location which is 9007 E Sam Houston Pkwy N. I pulled up to the window after I ordered my food and the guy by the name of Nate took my money and gave me my food like he didn’t want to be their and on top of that he just looked at me. I politely ask him for my drink and proceeded to leave. I felt the box and it didn’t feel hot so I opened it and it still didn’t feel hot at all. So I called and told them about it and he said oh we stop dropping at 9:30 which they close for 11 so that comes to my mine that their selling ppl cold food and very unprofessional. This is not what I expected from a major business and I will not be going their anymore because of this. Thank you and have a pleasant day. Kind regards

      Reply

1209. A friend of mine went to the Popeyes on Aramingo Avenue In Philadelphia Pa. tonight , he paid for his food and since the workers thought he was a Philadelphia Police officer instead of putting his food in his bag they handed him a bag full of trash !!!And instead of giving him his drink they gave him a cup of water !!!!

      Reply

1210. It has been brought to the public’s attention that your employee at the Lumberton Tx location, Keevin Wood, has made disparaging remarks on his social media regarding law enforcement. This has started a boycott of that new location. I love Popeyes but as long as he is there I nor anyone in my extended family will eat there!

      Reply

1211. Your manager Kevin Wood in Lumberton Tx has posted on his fb page that all cops are pigs. My late husband was a police officer. I will never visit any Popeyes location as long as this person is employed there. I will also encourage everyone I know to also boycott your franchise.

      Reply

1212. Coon Rapids, MN store totally screwed up my order. When I called to explain, the guy argued with me and eventually hung up on me!!! Absolutely outrageous!! He also failed to put some items Inyo order

      Reply

1213. I went through drive thru in crestview florida and have the receipt order number 532 at 4:29 february 9 2021 i didn’t get what i ordered and i live 20 minutes away from there i called back and a guy answered the phone and hung up on me when i told him what happened and i asked to speak to a manager i been calling back for 20 minutes and now no one will answer the phone i eat here on a regular and very upset how they did me when they didn’t give me all my food and not even what i ordered i had a 2 can dine spicy with two legs two wings and 1 breast 2 biscuits 1 mashed potatoes and 1 red beans and rice my sides was not in the bag and they gave me 4 thighs is all i just had to throw the food away i don’t eat thighs at all i’m upset the guy answered hung up on me at 5:17 and want answer now i’ve called back numerous times

      Reply

1214. You’re Popeyes located on Jungerman rd off of highway 94 in st Charles, Missouri has suddenly gone done downhill in service and product. It HAD been the best chicken fast food place around. Orders were correct, people were polite and friendly. Suddenly, all of this is gone. I don’t know if you have new ownership, but I DO know you are losing a lot of customers based on social media. I hope you are able to fix these problems as previously we loved this place! Thanks

      Reply

1215. Very upsetting to go to Popeyes for onion rings and be told they are discontinued along with green beans and other favorites which escape me at present. Onion rings was by far my favorite. I hope you reconsider taking onion rings off your menu.

      Reply

1216. This place has gone down hill, it make that down a mountain! Horrible service with rude employees that don’t want to be bothered to work.

      Reply

1217. My car was hit by a Doordash Driver delivering a Popeye meal. I need to know the Doordash Driver number. I visited the local Tucson restaurant and they told me to contact the corporate office. Do you keep records of who delivered your order? I have the receipt from the order, which I can email a copy to you

      Reply

1218. I visited 2767 Clairmont Rd. Atl Ga location tonight around 8:40 pm. NOT ONE EMPLOYEE WAS WEARING A MASK OVER THEIR NOSE!! Many not over their mouth. I told the girl at the window that I was leaving since no one was wearing their mask correctly and was told “F YOU”!!!

      Reply

1219. half filled my large cole slaw didnt answer phone when i called i am extremely disappointed

      Reply

1220. Popeyes has gone too Far. Why are you removing Cajun rice from the menu? This is unacceptable. I will no longer purchase Anything from Popeyes.

      Reply

1221. i got a no 2 . it had a tiny drumsrick and even tinier wing. the manager was taking my order (drive thru of course). At the end she said What’s your drink ina loud mean, slurred thru voice. twice!! i have never seen such tiny pcs of chicken. last week, same location I got no utensicl to eat my red beans and rice. my cats knocked them off the table later. i’ll be taking my patronage elsewhere. (Manheim Pike, Lancaster, PA) oh and I have a photo of the chicken. that’s all it’s good for.

      Reply

1222. I am very dissatisfied with Popeyes at 2 different locations in Prince George’s County Md. Although I have made complaints to corporate office approximately 3 to 4 weeks ago no one from the corporate office has contacted me. I have been a customer of Popeyes for 3 decades and I have concluded the Popeyes is not concerned about satisfying their customers. My first complaint was concerning Cajun Rice. I’ve learned Cajun Rice was discontinued first I was told by store managers that it was discontinued due to covid-19. Which I concluded was nonsense due to the fact they still sell chicken and many side orders.. as a customer I believe I deserve an explanation as to what happened to the Cajun Rice

      Reply

1223. Hi I sent a complaint to the official popeyes website a few weeks ago. It said I would get an email response in 3-4 days. I have not received an email reply yet. The complaint is linked to this email and name. Do you know why I have not received a response back?

      Reply

1224. I placed an order tonight at 8:20pm….. 1st DoorDash driver went and attempted to pick up my food…. then left…. then I get a message saying a second driver would pick up my food….. 2nd driver got there and left…… now 3rd driver gets there and when I asked what was going on…. I was told that they were out of Mac and cheese so my order was “ thrown out”….. after messaging back and forth with the driver I was then informed that my payment didn’t “ go through”…… so that’s why ….. in fact I was charged!!!! They were out of Mac and cheese, pies and Cajun fries ….. it’s been an hour and 6 minutes still don’t have my food yet….. ridiculous!!!! Ohhhh and I tried to call your restaurant ( 24 times) and obviously phone is off the hook….. driver says managers name is Juan but “ has not there” …. by the way this is 45 minutes before your establishment closes!!!! Horrible management!!!!!

      Reply

1225. I usually don’t do this but I’m so mad!! I order a 8 piece spicy family meal plus a combo. The bag is handed to me with 1 large box and 3 small boxes with all of them in every direction including sideways!! I say to the worker…”What is this”? He just looks at me! I sit there rearrange my boxes. I get home and all my chicken is dark meat….I don’t eat dark meat!! I called for 30 min back to back before anyone answered!! The person who picked up the phone says “Hello”…not “Hello…this is Popeyes”….just HELLO! I ask to speak to a manager…he says there is not one on duty! I explained to him what happened and he said they were out of spicy and I can come back and get mild. If that was the case why wasn’t that said…as it has been done before! I’ve had a long day…my family has to eat and I don’t have time to go back up there. I WILL NOT EVER GO BACK TO THIS LOCATION!!

      6601 Lake Worth Blvd Suite 100, Fort Worth, TX 76135

      Reply

1226. Your Lufkin ,Texas location just had a rude drive thru person taking orders causing yall to lose money because of her rudeness.

      Reply

1227. Visited your popeye’s restaurant in Cleveland Ohio, on Northfield Rd. This was actually the second restaurant I had to visit. The first on was on Lee Rd in Cleveland Ohio. That restaurant I didn’t order from because, they didn’t have enough wings out for service, and to get my complete order. I would have to wait 20 mins. The second location on Northfield Rd. The gentleman who was taking orders. Revlon host number 60047 had very poor customer service. I ordered a family meal. Wanted only wings which would have been only 8. He refused to complete my order, stated he couldn’t give me 8 wings. Not only that refuse to give me my beverage. Stated a drink doesn’t come with a meal. I told him I order a meal, drinks always comes with a meal, and he proceed to inform me that beverages doesn’t come with that meal. I received my large side order, with my biscuits, but no beverage.

      Reply

1228. The manager & employees are yelling at each other while I’m sitting in the drive thru at the window. They ran out of chicken so its going to take 25 minutes for my order. How can they not know when they get low? Its like a bunch kindergarten kids in there, they are past disorganized and its only 448pm. My transaction ID is 2021020716xxxx. I’ve seen at least 10 vehicles drive through and leave all because they didn’t think far enough in advance to realize they were getting low. Maybe your employees would do better if the manager knew what she was doing.

      Reply

1229. I was at the location on 1st Avenue in New York City and I politely asked for water as I was going to buy a sandwich and they refused water. It is a legal to refuse water tap water to customers. Very rude very upset it’s very disrespectful to try to exploit people in this manner very en unhappy

      Reply

1230. I’m very unhappy that the Carrollton ga restaurant is only doing drive through. Since you can’t go inside to dine they are charging extra for extra condiments. I purchased a 3 piece chicken tender meal and was only allowed to have 1 ranch packet!

      Reply

1231. Someone needs to check into the new/ temp GM at the new Elkhart location. Hes making sick ppl go to work n if they dont hes telling them they no longer have a job if they dont come in or if they leave early. Last time I checked sick ppl.arent suppose to come to work when they work with food. Also, while theres a pandemic happening. He says he will call someone else in so the sick person can go home but then says they still wont have a job!! Anyone who works in the food industry know this is unprofessional and unacceptable as human beings to treat someone that way. Hes threatened multiple employees at this location!!

      Reply

1232. Poop customer service @ las Vegas store on boulder hwy. Out of food @ 7pm on a Friday night. No offer to make adjustment. A take it or not sttitude.

      Reply

1233. I placed an order thru the drive thru and the server didn’t place the top on the drink. The large red soda drink spilled all over my door, my yellow jacket, my car speaker, my carpet, under meas I was sitting in red soda. I asked to speak to the supervisor after I was given a couple of tissues and no apology, The supervisor came and gave more tissues, then stated she would get a wet towel. She never apologized or even came back with anything. The store mangager comes to the winder with no apology and holds up another napkin. She then gives a thumbs up as if to say ok. I told her I was not ok. There was never an apology, I was only offered a few napkins. The worker inside asked what does she want or think we are suppose to do. She continued to mouth off and nothing was said to her. The customer service was unbeleiveable. What can be done about this, as I am seeking legal representation regarding this incident?

      Reply

1234. Hello ! I bought a 5 piece meal of chicken and they only gave me 4 small pieces of chicken and this is not the only time they done that please contact me cause I’m very disappointed with this location the only reason I go there is because is close to me but I always have problems when I order there thank you

      Reply

1235. the popeyes on university in jacksonville florida always has their phone off the hook , it’s impossible to contact them when ordering online . my order is two hours late and i can’t even contact them this is absurd. The address is 4108 university blvd. jacksonville florida

      Reply

1236. I am a regular customer of Popeyes and love your chicken. But This time we purchased 8 piece box and it was extremely salty to the point that we couldn’t eat it. When we called the restaurant to let them know about our experience the store manager did not seemed concerned at all. She stated if I was more than 30 minutes there was nothing she could do about it. That is a bad representation of good business. This Popeyes is located on lake joy road , Warner Robins Georgia 31088

      Reply

1237. I placed an online order for pick up at the north Olmsted, Ohio location. It was 40 minutes late and the manager showed no hospitality. And just to be served raw chicken. This was the worst experience ever and if i get sick for being served undercooked chicken. I will have to get my lawyer involved.

      Reply

1238. I went to the restaurant last night pulling up to the speaker and guy was very nice but then pulled up to the window and every other word coming from employee inside was the F word and every other curse word you can think of. Very unprofessional and with a car with children in it it was disgusting to hear and there was no mistaking what was being said unreal where was the management for this restaurant.?

      Reply

1239. I placed an order on line and it said pick up in side when I arrived the doors are locked and the girl said you have to wait outside “ it 10 degrees. If I knew I couldn’t pick up my order I would have went somewhere else. After half an hour of ordering she said they were just making the tenders now. Very disappointed You should update your website if you can’t pick up an order inside

      Reply

1240. I just left Popeyes on Hwy K in St Charles, Mo. I order 1 time a week one spicy chicken breast $3.01 with tax. I got a thigh. It’s to far to drive back today so I tried to call the # provided online. Phone # blocked. I called another Popeyes got no answer. called the # in Lake St Louis I presume the manager answered He did not have the # of the Popeyes I went to. He said get in the car and drive back. I said it’s too far. I can revisit Hwy K branch Sunday. How do I get my chicken breast? This is terrible service I’m so disappointed in Popeyes.

      Reply

1241. I placed two orders of food at location Gilmore and Princeton in Hamilton, Ohio. Fries where cold and the Rip n Chicken was old ,cold and seemed to had been sitting for hours. I went to sit to eat my food within 4 to 5min. It was a inconvenience to have to go back to location and not be compensated. I never write reviews..but they were inconsiderate and more professional. People work hard for their money and don’t want to waste it on cold nasty food and inconsiderate employees.
      Signed, disappointed

      Reply

1242. I just need to get in touch with cooperate

      Reply

1243. I tried out Popeye’s Chicken and I had the worse service ever. I was new to the menu and told the person in the drive through and she said can’t you read. I was highly offended. I paid $19.50 got two chicken legs and three chicken strip. Terrible service, I had to ask for my drinks which they didn’t even ask what I wanted to drink. Will never go back to Popeys again.

      Reply

1244. My 16 yr old daughter works for your company located off cherry st in Toledo, Ohio. She was treated extremely poorly by management, and fellow adult workers the night of February 4th 2021. That night we had some nasty winter weather coming down, which made traveling a bit hard. Her dad called and asked for her to be Sen home early because he had to pick her up (I was at work my self) and the vehicle he was driving wasn’t the safest for the weather conditions. They agreed to allow her to be off by 8:30 pm. Management ended up sending all minors home early, and kept my daughter working. Non of the adult workers were doing thier jobs, and was tormenting my daughter to the point where she called me crying because of it. They would not allow her to see if her dad was there or not, they kept taughting her about his whereabouts, and would refuse to answer the company phone. They would not release my daughter until after 9:15 pm. This is out ragious. I know what we experienced last night goes against company standards. Your night mabagenent placed my daughter’s safety and my own safety at risk. (I say my own because I am currently pregnant and I’m considered at risk, they had my completely worried about how my daughter, my husband and my 14 yr old son’s safe travels home in that nasty weather.)

      Reply

1245. My w2 form was sent to the wrong address

      Reply

1246. At what point in time will you guys finally Step Up, your food is really good and I look forward to it once a month being in my 50’s, LOL. Your overall customer service really stinks! I live in the Metro Atlanta Georgia area and it is embarrassing compared to most all others. I can name if you want me to but I think you know who they are! But I want my Popeyes and I hate it that my experience sucks each time I go there. For God’s sake, step it up!!!! Dammit, take a lesson from Chick-fil-A!
      Um……it kinda works!
      BUT, I want my Popeyes oh, but you guys stink !

      Reply

1247. I called in about a complaint the Rippon chicken was too spicy my mouth is burning I got sick and she disrespect of Lee hung up was very disrespectful didn’t sound like a general manager at all or Popeyes off the Arrowood thank you 704/858.xxxx

      Reply

1248. The service at the new location in charlotte on the Plaza was rude and very unprofessional.

      Reply

1249. I went to the shop in kingston ny and ordered the family meal with the spicy chicken sandwich and the tear apart chicken box with potatoes and coleslaw. They looked frantic in the kitchen and it seems the manager was training a few new people on the drive time. I had an hour drive to get home and when i finally looked at the bag it was missing the sandwich and coleslaw 🥲 the sandwich was the whole reason i made the travel and i was even charged for it. I diddnt want to bother them because i know what its like but still its kinda upsetting.

      Reply

1250. I’m at your location in Racine Wisconsin. And no employees have on mask or gloves

      Reply

1251. your store at 852 Buenaventura Blvd, Kissimmee, FL 34743 has a major problem with identifying chicken pieces. We have tried at least five different time to get a eight piece that has the white meat spicy and the dark meat mild and consistently we get just the opposite. It is beyond frustrating!!! Please help us!!!

      Reply

1252. My son has not received his paycheck he worked one day for hours at the Popeyes on Paigeand Pennsylvania here in St. Louis Missouri and I need someone to contact me so I can get MY SON’s money his name is Bernard Smith Junior my name is Miss Jackie please give me a call at 314-461-xxxx it would be greatly appreciate it

      Reply

1253. I’ve been a Popeyes’s customer since the 90’s. First the onion rings were removed. Now cajun rice and green beans? I for one, am about to no longer be a patron.

      Reply

1254. The worst customer service. Didnt acknowledge me, She very rude. And she didnt give me my receipt. Popeyes Oglethrope Branch

      Reply

1255. The worst customer service. Didnt acknowledge me, She very rude. And she didnt give me my receipt.

      Reply

1256. Popeyes at i75 & sr54 wesley chapel, fl waited for 5 min for a cashier then asked if anyone was working taking orders 4 people we could see and not one responded or took our order we left.

      Reply

1257. I just ordered lunch from #8605 and again for the 3rd week in a row my order has been missing stuff. First week no condiments. Second week the same, this week silverware and condiments. I see this as a problem.

      Reply

1258. Good afternoon I would like to address several complaints
      At store #2129 Galveston Tx 1Ms Pamela district Manager and general manager had words instead to hold employees accountable .she told Manager not to allow ex employees are family members on property and if family come on property to call police.how a work place matter effect paying customers which we are. I have proof of the communication that she stated this word
      2 store Manager Ebony Edwards which work your store under alias name Ebony Edwarda .

      Reply

1259. Purchased two of the boneless chicken sandwiches last night (02-02-20), got home and my son bit into his sandwich and there was the whole thigh bone and rest of the bones in the sandwich. Not sure if they ran out of boneless but a warning would have been nice. Luckily he did not crack his teeth or broke his braces. We don’t get the sandwich often because of the location to our house but were in the area last night. Sandwich has always been awesome and a treat for my kids to get. Store number 5655 ticket number 667.

      Reply

1260. I am very mad at Popeyes in Paris TEXAS!!!! I worked 17 hours this day and went thru the drive thru to get 2 chicken sandwiches. The time was 10:18pm
      I was told she only had 2 pieces of spicy chicken left. I told her no thanks but I wanted 2 chicken sandwiches. She said they were already closed and the cooks had already gone for the night!!!!! I asked her what time they closed and finally told me 10:30. !!!!!!!!!! What is wrong with this place???? Word of mouth in a small town travels fast!!!!!!!

      Reply

1261. Please teach your employees to pull the feathers off the wings prior to cooking them! Do not serve chicken with feathers to a customer. It’s horrible to open your order and find feathers. Don’t serve anything you wouldn’t eat!

      Reply

1262. I love Popeye’s chicken but it is difficult for me to get due to the distance I have to travel to access a store. It would be really nice to have one open in Canton,Oh. or even better would be Canton Township in Ohio. My family and I would definitely eat way more with it being closer as would many others around here. Hands down the best chicken in the world is made by Popeye’s. Thank you for the privilege of relaying my opinion to you.

      Reply

1263. This is the second time in a row that Popeyes on old national highway in college park, Georgia forgot my side. Red beans and rice to be exact. Every time I call them they don’t answer

      Reply

1264. Poor customer service from George Washington highway

      Reply

1265. To Whom It May Concern: On Monday, 2/1/21, I purchased an 8-PC box of Spicy Chicken, Red beans and rice. The store had beans but, no rice. So, I ordered a large Fry. When I got home and opened my purchase, “What a Surprise to me and my family!!” The fries were old and cold. The chicken looked like it was fried last week and they Refried it the day before I purchased it. The next day, Tuesday 2/2/21 i took the order back and explained why I was returning.it. I was met with a cool/cold air. No apologies or respect for me as a customer. The clerk said what do you want? Your money back or more chicken? Really!!! I have supported Popeyes for years and I have never been so shocked at the quality or service I received.

      Reply

1266. My husband just brought home supper from Popeye’s at your 275 Smokey Park Hwy location in Asheville, NC. I received the worst meal I’ve ever seen in my life. What was supposed to be fried shrimp was hard pieces of burnt and black gristle that could not be eaten. I tried to bite a piece and had to spit it out. It was totally unacceptable. I am furious because now I have nothing to eat for dinner and also because this is the 2nd time I’ve gotten an inferior product at this location. This is so frustrating! Why do you allow this to happen? No one should ever be served this type of food. I took a picture so I could show it to you, but you don’t have a place to upload it. I am so upset.

      Reply

1267. Ordered a chicken sandwich meal received it in the drive thru, no receipt and a cold soggy chicken sandwich, called location and only said bring it back, it was 2:04 in the afternoon, was a busy day I hadn’t the time to return the soggy cold chicken sandwich, hot fries but cold sandwich! Second time food was less than average from the location – Fairmont Ave
      LaPort Tx

      Reply

1268. Why on earth would Popeye’s discontinue their corn on the cob, green beans and most importantly the dirty rice????? Do you not represent Cajun food??? I am from Louisiana you have certainly disappointed many of us..

      Reply

1269. Your store in st. Cloud Minnesota is not honoring the promotion on the receipt I feel like I was cheated through false advertisement. I been getting the promotion in other stores.

      Reply

1270. This is the second time I have gone to Popeyes here in Ohio off Lorain Ave in Cleveland and have sat there for over 20 minutes with no response and doors locked after 11am!! Not to mention the staff member sitting in her car opening mail with over 15 cars in the drive thru receiving no service while they have been “open” for over a half an hour!! What horrible service. I have never experienced this anywhere else. It’s such a shame when the food is great and the service is horrible.

      Reply

1271. I recently received one of the WORST EXPERIENCES I’VE EVER HAD WITH POPEYES!! I ordered two 3 spicy piece combos and the entire box of chicken and sides were COLD. I was checking the boxes and asked the drive thru attendant to replace the meals and she.said I CAN NOT DO THAT BECAUSE THAT’S ALL WE HAVE FOR TODAY. I WAS TOTALLY SHOCKED AT HER RESPONSE. I DON’T KNOW WHAT WAS GOING ON THAT DAY WITH THE STORE BUT THE KIDS WORKING THERE HAD NO RESPECT FOR CUSTOMERS AND DID.NOT ASSIST ME AND MY MOTHER WITH EXCHANGING. I AM UTTERLY DISAPPOINTED WITH THE SERVICE AND FOOD! WE ENJOY POPEYES AND NOW WE SECOND GUESS POPEYES.

      Reply

1272. We were at the Jacksonville NC store on 2/1/21. We pulled into the line in drive thru at 800 PM. We did not get to the call box until 817 pm. There was 1 car ahead of us. We did not get to order until 821 pm. We did not receive our food until 830 pm. Our food was cold. The parking lot was relatively empty so it is not as if they were busy. Unacceptable at best. No mention of “sorry about the wait” or anything like that.

      Reply

1273. I placed an order at store number 4327 no time was given for pick up my husband got there 30 minutes after I placed it and they said they gave away my order and the store is closed. This is unacceptable. I would like my money back as the store would not refund since I ordered online nor would they make a new order.

      Reply

1274. Why did the company discontinue the Cajun rice? And why not an advance warning?

      Reply

1275. I placed orders on 09/10/20 and 11/07/2020. And, the service was lousy. I was suppose to receive a fund for both orders, however that has yet to occur. I keep getting the same back and forth from a different rep each time I reach out. Popeyes just keeps telling me the same exact thing. These orders were placed in 2020. It is now 2021 and still no refund. The order on September I did not receive at all. And, the one in November was missing almost everything I ordered. I was informed I would receive a refund that is all I am asking.

      Reply

1276. Inadequate chicken and response

      Reply

1277. Dear Sir,
      I am so disappointed in Popeyes decision to remove the Cajun rice from the menu? Myself n several others r lodging a formal complaint. Myself n friends eat Popeyes 3 times a week n for the life of me cant believe this decision? We have boycotted Popeyes until this is rectified! I will spread the word to everyone that I come in contact. Your customers should be the most important aspect of your business so its in your best interest to reinstate this product in hopes to keep your loyal patrons!
      Remember what happened when Coke changed its product?
      Loss of millions of customers! BIG MISTAKE!

      Reply

1278. We’re working at the Popeyes in Sioux City, Iowa on York #12508.
      Our general manager name is Mark. This GM really seems to suffer from bipolar disorder. He refuses to give the regional and general manager Scott and Dave’s phone number so that no one can call against him or about him. He is very abusive with words psychologically also aggressive sarcastic and threatening at times. He has no communication skills. He also does not perform well professionally. He personalize his most thing. He smokes marijuana on the property should be given a UA. The days I work open to close and that being 12hrs should

      Reply

1279. I’VE BEEN A POPEYES CUSTOMER FOR MANY YEARS AND WAS VERY DISAPPOINTED WHEN THE CASHIER TOLD ME, WE NO LONGER HAVE CAJUN RICE ON OUR MENU. UNTIL POPEYES PLACE CAJUN RICE BACK ON THE MENU I WILL NOT BUY AT ANY POPEYES AGAIN.

      Reply

1280. No complaint! I just want to ask if you have ever thought about adding mini cornbread’s to go with the red beans and rice. That would be so amazing. I also think that they would sell very well, my being the number 1 fan to that.

      Reply

1281. Hi ,I’m interested in obtaining a franchise in White City ,Saskatchewan and was wondering if those rights are still available and who to contact,THANK YOU!!

      Reply

1282. Why did you remove Cajun Rice? Our main reason for going there was the rice.
      My 93 yr old mom loved it.
      A lot of people here in Leesburg Fl area are very upset. I think you made a big mistake. Please reconsider.
      Thank you
      Holly Spivey

      Reply

1283. Had a bad experience with the manager at the walker la location store #5352 on Jan 31, 2021 around 3:15pm
      Bryant Bucannon was the managers name
      Hey was very rude and disrespectful about my request and the request I made was information on my order. Because on the receipt that I got it stated a completely different order than what I wanted and was also missing an order number.

      Reply

1284. Hi 1 question , why would you stop making Cajun Rice ? That is the only reason my family would go there to eat so very upset 😭 please bring it back!!!!!!!!

      Reply

1285. I arrived at Popeyes 1-30 at 3:33pm , at 4:07 pm. We are still sitting there waiting on our 8pc spicy chicken meal . There was 15 cars that ordered and went around us . When I walked inside yo inquire on my order .they had just put my chicken down . This was per the manager . They were very very rude , non apologetic , and didn’t care at all ! This is not the 1 st time we have had issues with this Popeyes in Batesville Mississippi. They are the most uncaring people I have ever seen. They are very very prejudiced toward white people ! I had them cancel my order and they never even not one time apologized.

      Reply

1286. This is the second time recently that our order has been incomplete. The first time we were shorted a piece of chicken in each order, and today, we were shorted a biscuit in each order. Two screw ups in a short period of time, we are done with Popeyes. They were also out of red beans and rice shortly after noon. Really???

      Reply

1287. Went to your location on 12/30 in Woonsocket, RI. Ended up leaving without ordering food because no one except for older white man was wearing a mask. Young black man preparing food was wearing mask under his chin. No nose or mouth covering. All three women working the registers we either not have their nose covered or also not there mouth. I thought okay, I can deal with the nose not being covered but the young man preparing the food with no regard for health and safety is ridiculous. Also, feel so bad for the older man who was wearing his. I hope he is not unnecessarily exposed because of the people he works with. Love Popeyes but this situation was just too much.

      Reply

1288. Hello I live near 33411 and there is not a Popeyes that will deliver to me through any of the food apps. I love Popeyes. Can you get a location near 33411 please. I sure the neighborhood would appreciate it too.

      Reply

1289. 2 evenings ago I ordered 4 thighs, and repeated this order 2 more times to make sure she understood. Guess what? When I got home & opened the box, I saw they gave me a 4-piece dinner. This isn’t the 1st time this happened. I called your so-called customer care number, told the agent my problem. What happened next was an exercise in frustration. I could hardly understand a word he said. Why don’t you hire people who speak recognizable English? I can communicate easier with my dog than I could with this customer care guy. I even tried to fill out your online complaint form. When it asked for the city where this Popeyes was located, I entered Denver. Words to the effect “This city is not recognized” popped up. As shown on my sales receipt, the store number is 12298. It is located at 2150 South Quebec Street, Denver, CO 80231. While my wife and I enjoy eating your style of fried chicken, it’s overshadowing and discouraging to have to put up with your less-than-professional “customer care” policy.

      Reply

1290. Hello,
      I normally don’t file complaints, but I feel that had to be done. I ordered my food from Popeyes located in Fayetteville, North Carolina around 4:55 pm. I didn’t get a chance to touch my food until I got situated, which was around 5:20 pm. When I got situated, I noticed I didn’t have a straw, which irritated me for a moment. This lent me to drink from the cup. When I opened my cup, I was immediately disgusted. I found a bug in my lemonade. Instantly, I discarded my food, which led me to not eat at all. I feel that something needs to be done, because this is not the proper way to conduct business. I haven’t ran into any issues at all with Popeyes until now. With that being said, I am extremely shocked and disappointed.

      Reply

1291. Hi, I ordered chicken tonight from your store in henderson, nv on st rose parkway. I went thru the drive thru (lobby was closed) and was told to pull out front and they would bring it to me. After 20 mins I went and knocked on the door trying to get somebodies attention. Finally a guy came and said he would check on my order. 5 minutes later I’m knocking again and a manager comes out and ask what I need. I told her and she said we are putting your order together. Never apologized. 5 minutes later she brought me my order and said, here. That’s it. I couldn’t believe it. We love Popeyes and are glad to get away from kfc buff now this happened. I should of been told at the drive up speaker that my order was going to take 30 minutes so I could leave if I chose. The manager was an African American lady with long hair.

      Reply

1292. Tried to order through a drive through with no line and sat for 5 minutes before an employee said “yeah we’re closed” after saying hello several times. We arrive at the location before 9:30 PM. The location of the restaurant is on 19 and Hayes in Sterling Heights Michigan. My cousin who has visited this location previously said she waited a long time the visit as well. Additionally the lights are off on the drive through menu, and have been off on previous visits as well. The location says it is open until 11 PM. We drove out of our way to come to this location. I’m assuming as a franchise you typically stick to business hours.

      Reply

1293. Why in the world would Popeyes discontinue your best side. The cajun rice is/was a must for me every time I ordered Popeyes.

      Reply

1294. Pretty irritated by the discontinuation of Cajun rice. Strange decision given your roots. One of the reasons I tended to choose Cajun rice is the stingy portions of slaw and mashed potatoes you give for family packs.

      Reply

1295. Dear Popeyes staff,
      I just wanted to touch base to see if you could consider for your Popeyes on 12 mile and telegraph in Michigan to consider adding another drive-in speaker and also move both of those further into the parking lot which would allow you to get Natalie more cars in the lot but you would more than likely not lose any customers that keep driving away because of the overflow of traffic backing up on the telegraph Road

      Reply

1296. Please put a Popeyes Chicken in Alexandria Kentucky. 41001. This is the fastest growing area in Northern Kentucky.

      Reply

1297. Please let the people have an option to get cajun rice and green beans. These were signature sides for my family everytime we have Popeyes. Now that it’s no longer an option I have no desire for your chicken. I’ve traveled hours on numerous occasions just to patronize Popeyes but to remove signature sides will be a catastrophic.

      Reply

1298. I placed an order through the drive thru. Host was Bethany who was more interested in talking over me than listening to what I have to say. I repeated my order slowly and clearly in a loud enough voice 3 times. Said 1 box with 2 mild chicken breasts & fries nothing else and 1 box with 1 mild chicken breast with fries & nothing else. I rerceived 1 large box with 3 spicy breasts fries & biscuits which I threw in the garbage. There is a Zaxby’s & a Chic fil A on this same road!!!!! Better quality employees. Better company training. Better listening skills with less talking between employees.

      Reply

1299. Hi. I am hoping I reached the right person I live in CT and went to Popeyes in Windsor Locks, CT. I went to order the 5 wings but did not want the combo, the lady at the window told me she will have to charge me individually since I am not ordering the combo. So my question is……is is that suppose to happen? I would of been charged about 200 per wing. I don’t ever remember hearing this or being charge that ridiculous amount. For that I should of order the combo. So I just went without. I felt that I am almost forced to take the combo. Yes I could of order just wings but not at that price. If that is what the policy is, then it should be stated on the board. As much as I love your wings, I can not see myself buying them at that price. Thank you for your time.

      Reply

1300. I visited one of your locations in Florida 5245 w colonial dr and the manager(orange shirt Haitian decent) was stating to an employee in front of customers she did believe in customers was always right quote **** that **** this is not appropriate to say in front of a customer

      Reply

1301. I am mistaken. Thought y’all might be able to compete. But customer service but crap. I live in Byron,Ga. The first 2 times were satisfactory, it has been going down hill rapidly. The drive thru speakers too quiet! The manager slash night manager has no people skills n he hung up on me when I asked for the district manager! So it just so happened she was there,? Customer relations, customer relations customer relations. She was awesome. Sorry I didn’t get her name but she was awesome.great skills. Give her a raise! Won’t be back! Food for thought.

      Reply

1302. We just bought one of your chicken sandwiches at the restaurant on 1830 East West Connector, Austell, GA I can say that is was the worst quality of a sandwich I have ever bought! It was nothing but crust covered gristle! There was not an edible piece of chicken in it. It was only $4.23, but that is not the point.

      Reply

1303. I was in your New Bedford Ma location today and I was witness to your manager Brittany verbally abusing one of your employees (who quit because of her after this happened) she told the employee that s”he was not xxxx and to xxxx her xxxxx” I will not ever return to this store again but something needs to be done about this woman that is a manager

      Reply

1304. Rude workers @ Popeyes in Pelham Alabama nobody will wan the phone or even talk to us uncooked raw food lady basically throwing food at us

      Reply

1305. Well I just found out you no longer sell Cajun rice. The best side on the menu. If I wanted just chicken I could go to KFC. Very dissapointed.

      Reply

1306. I waited over 30 minutes in the drive through line just to get to order at the 1801 East Gause Slidell LA location today. Receipt number 621

      Reply

1307. Hi. SIR. IM will. THE OWNER OF EXOTIC CLEANING AND MORE IM INTERESTED IN BECOMING A VENDOR FOR YOUR COMPANY

      Reply

1308. Has Popeyes stopped serving cole slaw or only in Monroe Louisiana? If not, please contact them and have them to serve again.

      Reply

1309. Please bring a popeyes to Warrensburg Missouri, We really need a great chicken place.
      Thank You,
      Judith Lacy
      jclaxxxx @yahoo.com

      Reply

1310. I will no longer visit your restaurant due to you discontinuing the cajun rice. The best side you had. In fact I often stopped for a large only for lunch.

      Reply

1311. This is about the cagin rice and beans! I hope this is wrong but heard you will no longer be offering this on your menu. If true than you have lost a loyal person and I feel this is a bad move in your business plan. I hope this is not so

      Reply

1312. I am deeply disappointed that you have discontinued selling your Dirty Rice. I have enjoyed your food for almost 40 years and the only side I order is Double Dirty Rice, everytime for the 40 years that I have eaten at all of your locations throughout the US. I only hope this is a marketing ploy.

      Reply

1313. Get rid of Cajun rice! Are you guys IDOITS!!!!!! I tell you Corporate America is going to hell may you guys bare the wrath!!

      Reply

1314. Hello,
      I would like to make a complaint regarding bad service I received at Popeyes in Houston Texas.

      Reply

1315. I am writing to you to request my w 2 forms from 2019 I never got those I was working at the Popeye’s Chicken on Brice road in Columbus Ohio my name is Rondell Hope married last name Adeleye

      Reply

1316. My identity is being stolen by your employees Jenae Talisha Mitchell and the Kansas City, Missouri store at 6300 Troost. My number is 913-709-xxxx.

      Reply

1317. I’m trying to get a paper Sign from DHS I went to both of popeyes CHICKEN 1 in des Moine on mar hay , & the other 1 in altoona Iowa no 1 can seem to help me. I just need the hours that I worked there so I can seen my paper work BY TO DHS can you please help

      Reply

1318. Every Popeyes in Brunswick Georgia Glynn county needs new management I absolutely love your chicken but they professionalism with customer service is horrible their never a pleasant visit anymore every worker has a attitude everyday management sucks they fix the boxes nasty it’s just pure ridiculous to be driving a great franchise like this in the ground because they have no respect can someone pleasant start to visit these locations and help get it back great again

      Reply

1319. Hello. My name is Nakema Gross. I started working at Popeyes on November 18th 2020 in Fresno, California. On January 11th I was contacted by phone call by my manager. When I answered it was one of the higher managers instead of the one that was calling. His name is Nick. I don’t recall his last name, but he asked me if I had taken any food home and I said yes because they night before the manager on shift explained to us that we could no longer take food home and that we had to put it through the computer as if we were buying it. So i said yes I did take food home but I put it through the computer and he told me I was fired for stealing and then just hung up in my face. When I was trying to explain to him that I didn’t just take the food. Then a few days later one of the people that work there told me that one of the managers was talking to another manager and told them that they were trying to find a way to fire me and a few other workers because they didn’t like us and they thought we were clowns. Which is not right and I never clowned off at work so there was no reason for that. No one ever told anyone that the workers couldn’t take food home. One of the managers even admitted that it was dumb to fire me because everyone takes food home everynight! Even the higher managers. I don’t want my record saying that I stole when in reality I didn’t.

      Reply

1320. 1st time to POPEYES and last store#10104 43 minutes in line to order 43 minutes your commercials show a fantastic classic large chicken sandwich not so all your commercials show a large piece of chicken on bun not so if i could afford an attorney i would sue you folks how do you get away with this?

      Reply

1321. I went to a location in Tampa this evening. Not only did I wait about 25 minutes to make it through the drive through but my order was incorrect. This is not the first problem I have had with this location but it will be my last time going there. Unacceptable.

      Reply

1322. Went to store in Cartersville, Georgia. Even though the dining room is open and no one was in the dining room at the time I was told they were only doing drive through. This was at about 3:15 in the afternoon on 1/26/21. Decided to leave and not go through drive through. That store really needs some help.

      Reply

1323. The Popeyes at 6077 Mableton Parkway the day time manger had the door locked and do not have a sign saying the front is closed this is the second time he has done this never have a problem until he is working I don’t have a car so I can’t go through the drive through he need to put up a sign saying the front is closed

      Reply

1324. I have called the media about Popeyes I live in NY on long Island. I HAVE CALLED MANY TIMES ,NEVER HAVS ONE CALLED BEEN ANSWERED ! This is so unprofessional. What to do next ? Is my question. 631 884 8460 is my phone number

      Reply

1325. I have called the media about Popeyes I live in NY on long Island. I HAVE CALLED MANY TIMES ,NEVER HAVS ONE CALLED BEEN ANSWERED ! This is so unprofessional. What to do next ? Is my question.

      Reply

1326. Hi, please return chicken livers to your menu in Huntsville Alabama! I love it! I miss it! Just saw where liver is the new superfood because of the vitamin B it contains. No one can cook it like Popeyes! What can I do to help?

      Reply

1327. Your ads are embarrassing. They would NEVER encourage me to purchase your product. Whenever they come on during a program I’m listening to on the radio or watching on TV, I immediately switch it off. Just when you think they can’t get any worse, you introduce the singing cat ad; at least that’s what it sounds like. And, why in the world would you think you are “blessed” with the ad with the guy who is singing his unsolicited song.

      Reply

1328. CRAWFISH!!!

      Reply

1329. Went to popeyes on palmer avenue, new rochelle on 1/25. Wanted two combos. Thought they came with two sides. Was advised only one side. Ok. I am hard of hearing and was having trouble understanding through the microphone. Employee repeated but still wasn’t sure. When I got to the window to pay, the manager was at the window. I asked her to please repeat my order. The girl who took the order was standing there and said “I only repeated it two times”. Manager said nothing about the snarky comment and repeated my order. This should not be acceptable behavior by your employees. That’s hoe Popeye’s treats the hearing impaired. Shame on you.

      Reply

1330. 1204 N Collins St, Arlington, TX 76011 Up as location the has absolutely 0 customer service. Today I was ordering food around 5:06 and the lady that was on the speaker was very rude huffed and puffed When I asked questions. There has been multiple times that I have came to this place and they customer service was very rude something has to be done about this because I’m pretty sure if they are doing it to me they’re doing it to other people and also I would check their reviews I’m not the only one that experience is this.

      Reply

1331. I went to Popeyes Louisiana Kitchen #10683 in Stockbridge, Georgia. The CB line was wrapped around the building so there was nowhere to check our food so we went home.

      When We arrived home, the food was nothing like we eat and I can’t drive in the dark (the receipt was correct). I was out of $21.00.

      Reply

1332. The Popeyes on greenville North Carolina, is so ghetto and prejudiced. Y’all should be ashamed to run an establishment such as that one . The service is horrible . They left my husband and I sitting in the parking lot waiting on our order while staff drove thru the drive thru line crazy fast, over and over to lower their drive thru times. The food is good but my husband and I will not return because of who you have working in there. The whole establishment is rude and unprofessional . This place needs new management seriously !

      Reply

1333. I’m a worker at Popeyes and it’s been about 5 weeks and still haven’t been paid and they haven’t let me go back to work

      Reply

1334. I went to the popeye at 957 n. La brea in Inglewood last night on 01/24 around the hour of 7 p.m. I was with my family and experience very rude customer service from the gate. In the drive thur when ordering. The female worker asked in her very rude/ bothered/ annoyed/ unpleasant/ voice in she can help me. At first I did not respond. About 2 seconds passed and this time she repeated can I help you. But when she did she exhaled her respond with an even messed up attitude 🙄. I asked for 2 chicken sandwiches and wanted some fries but could not see the side menu. So I asked for a order of medium fries. And again her messed up respond was small or large. It was so obvious that she was unhappy to be there. That my 10 year old daughter said to me that the girl does not seem happy. I told my daughter that the girl is being very rude and that I did not want to say anything because I did not want them to mess with our food,, like spit in it or anything like that. She asked me, people do that? I said people do alot of messed up things. So just to let you know, I will not be returning to anymore popeyes locations at all. Its not worth the experience. I not sure if it is just the employee’s or the company’s trying to make a buck. That they would let this happen. The fries were cold, the sandwich was not well put together. It was more like thrown together and stuffed in it bag. Its not something that I want to go through when spending my hard earned money dining out. Especially when there is a pandemic.

      Reply

1335. Today is 1/24/2021 at 739pm. I arrived at the Popeyes on university Blvd near memorial hospital in Jacksonville Florida and received the worst service ever. It was 5 cars a ahead of me when I arrived and the young man refused to take my order until all the cars ahead of me were gone. When I asked for fries they were out of fries as well as red beans and before pulling forward I heard him tell someone inside “she has an attitude” this is very unprofessional and unacceptable. He had no name tag on so I have no clue what his name was.

      Reply

1336. The Order online capability of your stores is completely unusable and takes 3x as much time as simply driving to the store and ordering at the counter. Why is it every other food chain, grocery and even home depot has the ability to do this and your attempt doesn’t even look like you understand the concept?

      Reply

1337. Hi! A few times(over the last 6 month), I have experience very bad customer service from Employees and Management at both locations in Rohnert Park and Santa Rosa, CA.
      I often make 12 piece family meal with sides, and 4 original chicken sandwiches purchases. I spend at least $60 or more on the orders. There has been occasions that Employees/ Managements do not hand out receipts after purchase have been made. My orders are never complete. I do not realize this until I get home. I have called both locations to inform them of this issue. Rohnert Park, CA never answers their phone. After going through the drive thru the Manager said that it’s been over 24 hours since my purchase and I can not help you. Again, I informed them that they never give out a receipt. Santa Rosa, CA tells me that they can not give me anything without a receipt. The Manager at this location is always outside, looking under the hood of his caravan and fixing his van on the property parking lot. After a few of these unfortunate experiences, myself and children. We are disappointed with the service from Management. We like the food but don’t want to get cheated out of our purchases every time.

      Reply

1338. Purchased 6 spicy chicken sandwiches 3 had an extremely small breast, 2 were correct, 1 was not spicy. We were good customers until last night we will never come back. To spend $24.00 for such a disappointment will not happens again, Wendy’s looking much better

      Reply

1339. The kitchen staff are wearing masks there is a federal massman date in the United States

      Reply

1340. Hi how is it that a employees husband can eat inside the restaurant Just because he’s the husband ,we are a family of 5 and have to eat in car ,not fair ,rowlett tx Popeyes rowlett rd / 66
      Very unprofessional if you ask me if you wanna apply rules to not inside restaurant I think you shouldn’t favor and employees husband ,I have a picture and video and I’m posting it on social media

      Reply

1341. My complaint as an ex coworker at the Popeyes on Texas city I have never felt racially profiled and segregated. Being accused of stealing of chicken when there’s evidence on cameras and text messages. As a black man I’m appalled at the structure of this management.

      Reply

1342. 1/22/21 Having gone all day without eating, I decided to drive over to Popeyes at 455 Colman St. in New London, CT. The speaker is faulty and the employees don’t give a damn about the Customers. I tried three times to make her understand I just want a two-piece meal with white meat only, one breast one wing. She would repeat something I would repeat my request. She finally says oh my God ma’am, as though I were annoying her. I say it again a two-piece meal white meat only one breast one wing. She then says drive-through. I asked why she had addressed me as she did and she said she wasn’t talking to me as another employee is standing behind her staring me down. I pay for the food and she gave me the food and the receipt, no thank you or anything. I drive off. Halfway home I open the box to take out a piece of chicken. No breast and wing like I requested and I paid over eight dollars for it. I DO NOT eat dark meat but I now have a thigh, a leg, and a wing. Now I have to go home and cook or not eat at all. There is no way I am driving back tonight. The receipt distinctly says two-piece dinner. I want a full refund as I have thrown the food in the trash. Any further questions, I can be reached by e-mail. I choose not to return to that location.

      Reply

1343. Having gone all day without eating, I decided to drive over to Popeyes at 455 Colman St. in New London. The speaker is faulty and the employees don’t give a damn about the Customers. I tried three times to make her understand I just want a two-piece meal with white meat only, one breast one wing. She would repeat something I would repeat my request. She finally says oh my God ma’am, as though I were annoying her. I say it again a two-piece meal white meat only one breast one wing. She then says drive-through. I asked why she had addressed me as she did and she said she wasn’t talking to me as another employee is standing behind her staring me down. I pay for the food and she gave me the food and the receipt, no thank you or anything. I drive off. Halfway home I open the box to take out a piece of chicken. No breast and wing like I requested and I paid over eight dollars for it. I DO NOT eat dark meat but I now have a thigh, a leg, and a wing. Now I have to go home and cook or not eat at all. There is no way I am driving back tonight. The receipt distinctly says two-piece dinner. I want a full refund as I have thrown the food in the trash. Any further questions, I can be reached by e-mail. I choose not to return to that location.

      Reply

1344. Making me wait in the parking lot for 17 minutes for my food

      Reply

1345. Today is 22Jan2021. Last Sunday, between 5:30-6:00PM, I tried to buy food in the car line, Mandarin, FL. After a 30 min wait, I left, as the cars did not move unless other cars ahead of me also left (without food). You have a real problem with that store. Get a manager in there who can straighten it out, or you will no longer make any profit there, as you will have to close it. What is the problem with you people??

      Reply

1346. Good evening stop by Popeyes Chicken this evening in Royce City Texas. Placed an order for dinner drove thirty minutes home to realize I didn’t get part of my order. Tried to call the store rings about five times and hangs up. Really make me very upset they don’t have patrons eating inside so how hard is it to get the orders right in the drive thru. This is except able. If I would have gone to my pizza place this night I would have gotten all my food I paid for. It is horrible business to not answer the phone.

      Reply

1347. Popeyes wth is going on with the see through mashed potatoes and brown coleslaw I dont understand and your high prices Sad Day for the McCoy Family along with the Shoe String Strips

      Reply

1348. Wth is up the the damn overpriced Shoe String Strips?

      Reply

1349. I visit the Popeye’s in Walker, LA about once a week. For the last 2 weeks my order has been incorrect and I do not get the items I order. Plus the fact that I am waiting in the drive-thru for over 45 min. One item on my order was a spicy chicken sandwich. When I took a bite of the sandwich there was a bone in it. I pulled it apart and there were more bones. I did not receive 3 drinks or 1 biscuit. One of the store managers said I need to check my order before I drive off. I finally spoke to the Manager and he indicated this was wrong. He apologized. He offered to refund my money. Training of employees needs to be addressed and well as how long it takes to get on order. This happened at Store #5352.

      Reply

1350. I was very upset and disappointed to hear that Popeye’s has decided to get rid of their signature “Onion Rings”. I have enjoyed purchasing them for over 20 years!!!!

      Reply

1351. Employees at your #1409 restaurant in Dallas dont know to identify chicken. Ordered the 9 piece mix , received 1 breast, 1 wing and 7 short thighs. Didnt check my order before leaving drive thru. I was highly angry once I got home. Train your employees to do a better job on orders. Thank you

      Reply

1352. I went to popeye wed at 630pm to grab some dinner they have a hugh pot hole as u turn the bend from speaker to order food to pick up window…..as other vehicles were in front of me..I ended up hitting the pot hole n now my car has damaged..and needed to be towed…who can I speak to about this….NOT A SATISFIED CUSTOMER…my brand new car is damaged

      Reply

1353. A lady at the drive thru in waycross Ga., called me stupid and told me to not come back.

      Reply

1354. Why don’t you have white people making Commercials i love Popeyes chicken and I’m white i believe this is called r…..

      Reply

1355. I want to know when our restaurant here in Decatur IL is going to reopen? I have spoken to many Decaturites that wants Popeyes back. What can we citizens do?

      Reply

1356. Your food is fabulous. Your service is bad. I’m partially disabled and order a lot of meals through Door Dash. My last three orders placed with your Ferguson Missouri restaurant (314-521-9599) have been wrong. I usually order a four piece meal and my last order contained 3 legs and 1 thigh. I’ve conducted business with this store on many occasions over the years and found that at least 6 out of ten orders are incorrect. I used to work and in Ferguson and at lunch time we would send someone to pick up a few orders. We would bet on how many of them would be wrong. I often won. Today was the last straw. I called to speak with the manager at 2:20 PM and was told that the manager was too busy and for me to call back at 3 PM. I know I’m just one customer and you could probably care less if I ever placed an order in the future. I don’t want anything from you. Please, just do something about this.

      Reply

1357. Why did you discontinue your Popeyes Cajun rice I cannot eat the fried food the Cajun rice was my one thing I loved about going there please bring the dirty rice back

      Reply

1358. Yes I have a complaint about a GM in the Valparaiso , IN store . This GM needs to be replaced , when A GM has to borrow money from a elderly person in drive through something is very wrong. She barrowed !00.00 dollars , said she would pay it back and never has. How do I know this I was with the person when it happened . The GM Erica Stevens promised to pay it back , because my friend said she had to buy food and pay bills. Well she still has not received it. So my friend quit going to the store . Because GM kept asking to barrow more. So if she barrowed from my friend how many other people has she asked , more than likely the workers in the store also. If something isn’t done with this GM I will tell all my friends to stop going to Popeyes especially the one in Valparaiso , IN . I don’t know how you pick your GM’s but they sure did mess up with this one. I usually don’t complain about businesses , I let it slide. But this is going way to far.

      Reply

1359. My name is Lisa Pierce and I visited your store #11985 address 6011 Albemarle Rd Charlotte NC 28212 today and ordered the #5 combo which is a 3 wing dinner with fries and a coke. I was told to drive forward for my total. I reached the window and Jennifer the cashier said $9.63 . The price didn’t sound right but I gave her my card . She came back with a 5 piece tender meal with a sprite. I told her that’s not what I ordered and informed her of my order. She went and talked to Drew (I think that’s his name the Manger on duty ) he had an attitude and started slinging things and Jennifer tried to give me my drink which was a sprite and I told I had a coke . I asked for the difference in the meals and the guy the manager told her they were the same price and I said no they aren’t. I assume that made the manager get madder and made my order and threw it on the counter. It was then I had had way too much and asked for my money. Jennifer apologized several times and I was refunded my money. Not once did Andrew Drew or whatever his name is apologized or show any professionalism to me the customer who is spending my hard earned money any respect or his staff that he is managering any form of professionalism. I feel if he remains in that position and continues that sort of behavior this Popeyes will lose business and have many many more complaints or worse .

      Reply

1360. A new Popeyes opened in my area of Ofallon, MO. we were so excited to have it. Not anymore! The staff asked me to drive around the building and they will bring out my food. I did and sat for 35 minutes until I realized cars that came after me were getting their food and driving away. I went into the building to ask what was going on and was met by “the manager on duty” who was quite rude and condescending. I will never go back to that Popeyes again. I am making everyone I know aware of how I was treated there. Not a very good way to start off! So dissappointed!

      Reply

1361. I payed for 5 chicken strips and received 3. I tried to call the manager but the phone just beeps, it does not ring.

      Reply

1362. 33 years ago I pulled into the drive-through at Popeyes just off of I-55 in Jackson, MS. It was my first visit, and I ordered a 2-piece white, spicy with Cajun rice. The chicken was good, but I fell in love with the Cajun rice. i have been visiting Popeyes on a regular basis since that time, dining with you once or twice per week, spending between $800 and $1000 per year.

      Due to a positive test for Coronavirus I missed the last few weeks. My wife picked up a take-out order last week, and I stopped by for lunch today. We were told that you have discontinued Cajun rice. I am extremely disappointed.

      I drive past four fried chicken outlets to get to Popeyes. I regret to inform you that I will no longer be frequenting your establishment. There is nothing unique about it any more. “good” spicy chicken is available anywhere…not so your former signature sides. I see no reason to pay extra for “good” chicken.

      Reply

1363. Went to Popeyes on 01/19, ordered drive thru 3 pieces chicken, they HAD NO SIDES! Nothing, no cole slaw, no biscuit, no Cajun rice. Nada, zilch completely out I find it a little strange being in a busy area that the store was out. It may have been poor planning on whom ever orders supplies……..

      Reply

1364. Dear Sir/Madam:
      On 18JAN2021 at 8:57pm, I ordered 2 thighs/reg Mash w/gravy/reg cole slaw/44oz Root beer in the drive thru. My receipt shows: 2 Reg Cajun Fries instead of the thighs. I was asked if I wanted mild or spicy (I replied: mild). Total for this was $14.79. I was given my credit card back, the receipt was put in the bag. Seeing with COVID-19 going on, it is almost damn near impossible to check your food and tell the cashier that the order is wrong because they are trying to get everyone through the line. I understand the situation but it is also UNACCEPTABLE to pay this amount of money for an order WITHOUT MEAT. I would like to be compensated/apologize to (something). I will continue to patronize POPEYE. I truly hope this will NOT happen again in the future. Thank you

      Reply

1365. Did you no longer have dirty rice and jambalaya or is it just my local restaurant

      Reply

1366. So, I just got home from Pop eyes on Nacogdoches, after arguing with the person at the window, about how I didn’t have all of my food. He kept insisting that everything was in the bag, as I clearly showed him it was not. I ordered the rippin chicken combo, and what I received was pitiful. I did not get any of the mash potatoes I ordered, and the price of the box had gone up from the time of my order until the time I got to the window to pay. This person was rude overall, and attempted to be condescending, although I was having none of that. He basically threw a bag at me, which, was still missing items. If this person does not want to work, he should quit. I am very upset over this entire ordeal.

      Reply

1367. There’s a popeyes in gallatin tn. They used to be good chicken but now they have the worse chicken now.
      And to add why did ya’ll stop serving cajun rice.

      Reply

1368. I am a regular customer at the Popeye’s on ridge Ave in Philadelphia their chicken sandwiches have always been sitting around for hours and are disgusting I bought a two-piece combo today and they got my order wrong and gave me a thigh and a leg instead of a breast and a wing after I came home I realized their mistake I called them and they said there was nothing they could do about it can you please help me? I am at my wit’s end with that place thank you

      Reply

1369. Last night, I went to the Kentwood, Michigan location. The person (who was wearing a blue shirt) packing orders into the bag was not wearing his mask correctly (only over their mouth. This is not a safe practice during Covid. All the other workers were wearing them properly. There really is no excuse for that. Although he may not have symptoms, who knows if he has it. Please address this. If I go again and see the same thing, I will cancel my order and not return. Not cool!

      Reply

1370. Hello, I have a question, this particular Popeyes I go to frequently I say like 3 days a week and every time I go there it’s either they charge .45 cents a dipping sauce or it’s either free other days.. I’m not sure if it’s a little scam they got going because employees who I’ve asked why are ya charging me for an extra one dipping sauce and they say “ oh it’s because “ what kind of response is that? So yesterday on January 18,2021 I go to Popeyes and get my order which involves two dipping sauce only and I asked for one more because it’s 5 tenders and sometimes they’re big tenders so I need at least one more sauce..anyway the guy who was working there around 2:00 p.m he’s Mexican.. he told me with an attitude “ sorry I can’t give u more than two sauces and I won’t sell them either to you!” I was like wow!’ Unreal! I just got my food and drove off after I paid.. I’ve spoken to two managers already but I’m emailing you because I don’t think this is right where some days they feel like charging extra.45 cents for sauce and some days they don’t.. please get back with me on this.. it’s a silly discussion but I feel it needs to be addressed… the address on this Popeyes is 2406 Bay Area Blvd,Houston,Tx 77058.

      Reply

1371. I was passing through Georgetown, Texas on Oct. 2 and stopped at Popeyes in Georgetown. I placed an order for $54.17 at the drive through window. When we opened the order, we found that the 12 pieces of chicken we had received was old and inedible. In addition, one complete meal and several extra sides, as well as two drinks were missing. One of the drinks was missing a lid and spilled in the sack of food. We went to the door and waited for help. A surly Hispanic young lady listened , brought us another bag of food, which was still missing a large part of our order and no replacement for the stale chicken. I sent a complaint using the email address on the back of the ticket and didn’t hear back for two months. I refilled the complaint and received this: Hello, “One of the Managers” from Popeye’s.
      Thank you for writing, and I am pleased that you offered to refund my $54.17 from the inedible food and missing items on October 2.
      I do not live in Georgetown – not even close enough to drive there for the refund. Please, therefore, mail me a check for the $54.17. If
      It is necessary I can mail or scan you what’s left of the receipt of that day If you need it, I’ll need a name and address). As I told you previously, the clerk spilled one of the drinks in the sack the food was in, and it faded out most of the receipt. I’m not sure a scan would do well. There is still most of the pertinent information on the receipt.Let me know if you need it.
      My address is xxx W. Spain St., Walnut Springs, TX, 76690. Please make the check to my daughter, Delene Pollard, who paid for
      the food.

      Sent from Gene, Mom-0, Gnavi, and Bradley

      From: POP 11388
      Sent: Wednesday, January 6, 2021 12:58 PM
      To: genexxx @gmail.com
      Subject: Popeyes Georgetown

      Hello this is one of the managers from popeyes, We are so sorry for the inconvenience. We are able to give you the refund for order number 46, you can just come in at anytime with the receipt and ask for a manager such as Luz, Angelina or Brandon. I have heard nothing back. I called yesterday and talked to a woman who couldn’t understand me. Her name was Jada. She said “they” would contact me. Folks, it has been almost 4 months now and i would really like my refund. I have never in my life experienced such unprofessional business tactics. Please send me a check for $54.17 at your earliest convenience. Sincerely, Gene Jackson, xxx W. Spain St., Walnut Springs, TX 76690

      Reply

1372. I have a complaint about the popeyes in Cockeysville on Cranbrook rd Maryland. First let me say I come to that location a lot because of Doordash or my cheerleaders banquet. This one time I come my chicken was hard and dry. People can make mistakes so I asked them to change the chicken they took back my old chicken but once they gave me new chicken it was hard and dry and looked dark like the first order. So again I asked them to look at this chicken. They took it again but this time they gave another box of chicken but added two fresh pieces and the bottom was all old chicken again. They gave me a hard time and was very very disrespectful. I spend lots of money there and don’t deserve that type of treatment.

      Reply

1373. Popeyes in East Palatka, Fl, sign says closes at 11pm. After waiting like 10 minutes somebody finally comes on speaker saying closed. This was on 01/16/21

      Reply

1374. I ordered food last night from your store #11536. It was an hr before closing. They had no problem taking my order since i ordered online. We showed up to pick up our order and they refused to even speak with us. We called the store for 15 min while sitting out front of their store and they would NOT answer and would just lift and hang up the phone. We will never go back to your store. There are plenty of other restaurants in our town who will gladly treat people with respect. Popeyes needs to leave tx and does not deserve to even be able to stay in our town with so many other deserving restaurants during the covid. We will be contacting BBB. We will also be posting on line. We have over 300k followers so I’m sure to be heard all over. No one needs to be treated the way we were tonight. Plus you stole my money. You took my money and I never got any service. I want a contact back. 214-544-5843 This company doesn’t deserve to be in business. I will do what I need to until something is done or something changes with this company!!!

      Reply

1375. I’ve never felt so humiliated, degraded, disrespected,, berated nor inconvenienced by a leader ( mgr) of a fast food chain….as I did today. I work 12 to twenty hours a day and for the most part….I try and think daily of ways to expedite meals for my family throughout the fast food chain ( sad but true). I thought Popeyes would be the place to go…..Lord, help me. I will never ever visit store no. 2188 again ticket no# 639. I spent $ 30….upon my arriving to the window and giving my credit card…Bernice had the young lady tell me all of sudden the credit machine was down. However, every other customer there after with a card the took. I went to bank got cash, walked to window the mgr ( Bernice) snatched money sat on ledge of window without uttering a word (watch cameras) proceeded doing what she was doing, rung my order and walked away. A ll because I asked if the 12pc. was 6 dark and 6 white? Had I not been exhausted I would have taken my 30 dollars elsewhere. She needs to invest in behavioral modification and unconscious bias classes….along with some ethical classes. Her behavior is unacceptable as an alleged leader….im appalled……shame on Popeyes for having such an inexperienced, uneducated ???? as a leader. If I was given a choice of a $ 100 dollar voucher to go back vs burning in hell eternally…..I burn.

      Reply

1376. Just purchased 3 meals and when we got them home the fries had been replaced with a second biscuit. No one said anything or offered to let us wait for fries to be ready.

      Reply

1377. You just opened a new Popeyes in Hopkinsville ky the number on the receipt is 1866-425-4745. It is not a working number… I’ve went to this new Popeye’s Chicken 2 days so far this week well last week also and they cannot remember to put straws in the bags and napkins either time I’ve went.

      Reply

1378. Popeyes on highway K in Ofallon, Missouri. Been there numerous times and they still say they can’t accept gift cards due to their system not being set up yet. It’s not as if they just opened. So after being told I couldn’t use my gift card I did have cash thank goodness. After getting home with my chicken sandwich it tasted like it was a day old. Unacceptable!!

      Reply

1379. I waited at the window to place my order for about 5 minutes. Ridiculous the line is almost out in the damn street.

      Reply

1380. Why in the world is it so hard to get an order right? Every time we order and when we get to the window, if I don’t remember to ask for the dipping sauce we ordered, it does not get added. Red beans and rice is only half full now too. Why can’t they ever get it right?

      Reply

1381. Popeyes store 2188 The mgr Bernice is the rudest most disrespectful host I’ve ever encountered.. She doesn’t possess any managerial ethics. ..a domestic animal has more leadership and hospitality then she could ever fanthom.

      Reply

1382. Hello my name Pamela Brown I visited your store 4555 Roswell road Atlanta ga 30342 and was sold old chicken there and asked for fresh chicken and they still gave me old chicken could someone please give me a call at 470233xxxx

      Reply

1383. Yesterday my Husband went & bought a 12 piece box a spicy & mild ( mixed box ). When He told them he wanted Red beans & rice & Dirty rice. He was told that They are selling that any more, it’s off the menu. He could get Cole slaw & mash potato with gravy..
      Is this True? We love those Items.
      The ticket info is
      #902-2317
      820 N. Washington Blvd
      Sarasota Florida 34236
      Phone # 941-365-4696
      Order # was 456
      For Rick
      Sunday Jan 17, 2021
      01:50pm
      T=01L. I=9 C=90231

      If this is True , please bring those items back.

      Reply

1384. Your Popeyes in Warrenton Va is the worst food I have ever eaten. Love chicken sandwich but last couple of months it’s so dry overcooked couldn’t eat it. But yesterday I got chicken tenders that were so overcooked you couldn’t tell it was chicken inside plus mashed potatoes my bill was $33 for something I couldn’t eat. It’s a small town and the business will not last with food served like this. Never written or complained before. I love your company but not when you serve food like this. Won’t waste my time or money again. So if u are interested in saving business I would check into it

      Reply

1385. Placed my order via my app for popeyes chicken as Ive done many many times before. My name is on my order what must I show proof? I mean really what are the chances a persons going to go in and have exact name and spelling of name ? Plus you need a more welcoming person at the door not a bun wearing young Hispanic boy that is rude.

      Reply

1386. I visited Popeye’s Chicken 1/17/21 at 6:60pm on 4 Sibley Blvd, Calumet City, IL 60409 using a coupon from Valpak delivered through the mail. The coupon was valid thru 2-1-21. My husband can only have 1fried meal per week and he chose Yours. The representative first said how do we know that’s our coupon? The she asked for a code. I told her I didnt have a code. She said ” thats not our coupon.” I rode to the window to show her the coupon and she persist to tell me that the coupon is not valid and closed the window in my face. I left there feeling very angry, confused and hurt. If we could please get some more professional people at this neighborhood restaurant I would appreciate.

      Reply

1387. Why is there a beverage tax when there’s a food tax already? Store 3078 have been there twice and both times have forgot some of my food order .Also Mgr Brianna does know why about the tax said she been there two years

      Reply

1388. Bought chicken from Popeyes on Airline dr. Bossier city LA. 71111 the chicken wasn’t fresh it appears to have been yesterday. Your company will lose a lot of business if this continues.

      Reply

1389. What’s going on with popeyes in commerce, ga.❓when they’re open the selection is limited or they’re closed

      Reply

1390. Went thru the drive thru Sunday afternoon- ordered 2 combos and one spicy chicken sandwich.. got home 15mins later- no chicken sandwich- no receipt either- was definitely charged $19.47. Called up tot he store I had just left- phone rang without answer so long, it finally just hung up- I did this twice! I was not about to drive up to the store and argue with someone about what i ordered and did or did not receive. But it is very disappointing that it’s apparently that hard to get my order correct, and answer a phone….

      Reply

1391. HOW DARE YOU STOP SELLING CAJUN RICE? THAG WAS A FAVORITE FOR MY FAMILY FOR YEARS. IDK IF I CAN CONTINUE TO BUY HERE BECAUSE THE RICE WAS A FAMILY FAVORITE. HOPEFULLY SOMEDAY YOU BRING IT BACK WITH THE MASH POTATOES.

      Reply

1392. To whom this may reach: I want to say that i have been to popeyes 5 times in my life time and the food is great, Thank You. But the real reason i’m on here is to let you know your store #5742 alabaster, al. has got to be the worst store to ever go and sit almost an hour in the drive-thru. And when i give them my order they (MESS IT UP EVERYTIME) Then when i call to tell them they say you can just come back and we will make it right, And we have to go back and sit in line again for almost another hour. I have done this 4 times now. And i refuse to do it again. We love your food but refuse to ever go back again because they are so slow, and can’t even get a order right. I’m done and my family also. Can you imagine all the gas i have spent just going, sitting, and having to return again. Please, Please do something about this store, Or i’m sure others will follow me and say awww heck with going there. Thank You.

      Reply

1393. This was our first time ever to eat at Popeyes.After waiting for 20 minutes and I had to hollar at the box for someone to take my order. We ordered the Rip’n chicken $6.00 meal. They had no idea what I was suppose to get with the meal and then after I told them what we wanted they informed me that they did not have any coleslaw. This was at 1:30 on a Sunday afternoon. They also told me that I was only suppose to get one side with the meal. I went ahead and asked for coleslaw and fries. They ended up charging me over $18.00 for the two $6.00 meals. I just paid it and left. This Popeyes is in Conway SC. I thought you should know what is going on with your store and you should read the reviews. We will try another time but never back to this store. Looks to me it could stand some new management.

      Reply

1394. Why doesn’t Popeyes make a gluten free variety of chicken for people with cilia disease?

      Reply

1395. I live in Rutland Vermont and we had a kfc and there building was so old it was falling apart eventually got shut down but still had nonstop business all day long everyday. We no longer have any chicken specialty restaurants. People in this city go crazy over good chicken and Popeyes could make a fortune. We also have an empty building that used to house friendlys. I promise this would be a great investment, I’ve lived here my entire life. We hope to see you.

      Reply

1396. Popeye’s in Crossroads Texas as the worst staff, zero customer service skills. I have brought this to corporate office’s attention before. It got better for a week. You are not n a prime location but throughout the area people complain about this particular drive through. During COVID this is where your business is at. Send a real manager here and clean house. There are plenty of people that need jobs who will perform this job. Your current staff is driving customers away.

      Reply

1397. I would like the manager monica from norton shores popeyes chicken place to be let go cause now she is messaging me through a friend of mine and being very rude to me so now either please let her go or I will take this to court

      Reply

1398. Popeyes on Clinton Blvd in Jackson, MS needs to have a training course on customer service. I’ve been to that location three times and every time there’s something wrong with my order and when I call back the supervisors are rude and nasty. On 01/16/2021 I ordered 2 chicken classic combos and the meat was fried so hard we couldn’t eat them at all. I called the store back and explained to the manager Katina or Trina not sure correct spelling but I told her my issue and she was so nasty and had the worst attitude. The manager did state that she would make two sandwiches over and for me to hurry up and get there because she was dropping them now. I feel managers get way to comfortable with being disrespectful and the district managers aren’t present enough to keep them on their toes that they get away with being this way. Its sad that I live in the neighborhood across the street from this location yet this will be my last time visiting this store. I hope that something is done about this. Your customers are what drives the success of a any company and this is truly heartbreaking that my favorite restaurant allows this type of behavior.

      Reply

1399. Why did you stop selling the Cajun rice. It had to be one of your best sellers. Get rid of the red beans and rice, it’s awful and bring the Cajun rice back please.

      Reply

1400. Hello my name is Kevin Urbanawiz and your employees in Norton Shores the managers put my person on cash when she can’t do that and has a health problem and wouldn’t listen to her or the doctors note so I would like to have fired monica and others here in Muskegon Michigan out in Norton Shores if you don’t do this I will be sueing the entire place.

      Reply

1401. The Oakville, MO location off of Telegraph Rd has messed up my order 3 times! I will not be going back to that location. Three times I asked and paid for a 4 piece white and the gave me a 4 piece mixed. I don’t eat dark meat so I had to throw the thigh and leg away. I tried calling the last time because I was so frustrated, but no one would answer the phone. Twice I asked for just 8 wings spicy and the first time they told me they were out of wings, so I left without getting anything because that’s all I wanted. The second time they told me they don’t sell just wings so I just got a 4 piece white. When I got home it was a 4 piece mixed. Not only did I not get wings, but didn’t even get the 4 piece white I settled for. I have been going to Popeyes for years and have visited many locations without having an issue with getting just wings. This location definitely has some issues that need to be worked out. I don’t want anything other than them correcting their issues. I know mistakes happen, but the same mistake keeps happening at this location. This location is the closest location for me, but I will be driving out of my way when I decide to have Popeyes in the future.

      Reply

1402. Greetings our favorite fried chicken eat out.
      My family patron your dinner at least once a week so grandma can have a break from cooking, plus we grew up in the south we settle for nothing less. But today around 12:30-1pm my wife Michelle experience a first time incident where the manager was very rude. She inquire about what special is running currently and the manager Andrew I believe lashed out at her that’s all we have no special “just because you are driving a Tesla you are not special” the tone and the service was terrible she have him on recording. She was very upset of this he demanded her to leave no service and no saying to her going forward. I know we are suffering hard times but this conduct is not excusable. My wife have never have such issues at this Popeye 3511 NE 82nd Ave, Portland, OR 97220 before we have patron this restaurant since it’s opened closest to our home a drive but worth it.
      My wife is a postal worker for over 20 years also a retail front desk lead she was shaken up by his service, I told her perhaps he had a bad day. She explained why bring the car into the conversation and agressive attacking attitude loud tones. She felt she was discriminated against and for sure singled out lashed out at. Please investigate or a ghost shooter this must stop attitude against any ethnicity or social economical status is not acceptable in the 21 century. Even when we were in Harvey, Louisiana we experience no such conduct and service. This is a serious matter manager car to band her from future visit ridiculous I feel. Management persona should be calm and problem solving not escalating matter to heated loud tone exchange with customers. I will have to bring this to local state commerce seek help in customer harassment of sort must end so others will not endure such issues.

      Reply

1403. I waited 45 minutes in line to get my order at your west broad, Columbus Ohio location. When received the order was incorrect. To top that off the entire order was overcooked. The chicken was so dry you couldn’t bite it through. The shrimp was so bad the shrimp was as crispy as the breading. Took pictures of it. Even your biscuits (which I love) were so dry they had no flavor. Totally ridiculous, when I normally praise this food.

      Reply

1404. Everytime my family and I visit the Cedar Hill location there is always an issue. From bad customer service to cold or old food. I’ve had to complain to cooperate 3 times some I just didn’t even bother to call corporate. Today I can say was one of the worst experience. Corporate couldn’t/ wouldn’t accommodate us. I love popeyes chicken but I won’t be pouring into a company that doesn’t have a plan to treat customers with respect.

      Reply

1405. I went to our local popeyes,
      when we got home my side was missing and also my dipping sauce.
      I have tried calling store #13034 but no answer.
      Very disappointed.

      Reply

1406. Just have a question. Did Popeyes discontinue the green beans and dirty rice. Are is that something that the particular store decided to do??

      Reply

1407. I called 2 weeks ago and made a complaint. I was told that someone would contact me & have not received a call yet. This is unacceptable!

      Reply

1408. Thank you for the great deals that you guys are offering the customers . I’ve been having bad customer service here at Popeyes at Montana and Tierra este locations here in El Paso 79938. My kids love your chicken, they said it’s the best. My complaints is, every time I buy 2 boxes of chicken I ask for not spicy because my kids can’t eat spicy food. Four times it happened-when I ordered 2 boxes not spicy just the chicken,they always always tricked me and gave us spicy chicken. My 8 year old almost got sick and threw up because she ate the spicy chicken. Please coach your team members not to lie and just be honest . I will understand if you guys are out, but please do not lie about. 4 times it happened meaning it’s not a mistake. It’s a waists of money fir the one box because my kids can’t eat them. Ty

      Reply

1409. Can I have someone reach out to me in regards of one of the local restaurant in my town. (706)-612-xxxx

      Reply

1410. I am not too happy with popeyes behavior they took money from my card in October for delivery I didn’t receive nothing I want them to give me back my money i am a sick man I need my 15 dollars else we go to court

      Reply

1411. On January 11, 2021 shortly after 8am, I was walking by the Popeyes in Yonkers, NY off of South Broadway when I slipped and fell. Because of that I now have a herniated disk.

      Reply

1412. Hi, I wanted to let you know my experience last night at the store on Auburn in Rockford Illinois. I ordered via app at 7:50 and went through the drive through like instructed. I had ordered the family meal with 4 sandwiches/ fries/ biscuits/ drinks and a chicken tender meal. Nothing huge, but $39 worth of food. As I pulled up, the women was extremely rude, ok not a big deal, but she said it wasn’t done and they needed 15 minutes to pull around and wait, someone will bring it out. 30 minutes go by, so I go through the drive through again (mind u it was snowing so I wasn’t walking up). I asked about my order and she said to pull up. I did and she told me it wasn’t done to go back around and wait. Again I did. At the 55 minute point I call to file a complaint at the 800 number listed online. During the wait, numerous cars went through the drive through and on 2 occasions your employees came out to the car next to me to openly smoke weed while I was sitting there with some of my children waiting for our food. Finally a man waved me to walk to him. I refused. A few minutes later a women came out with some of our food, none of our drinks. I asked about our drinks and she ended up getting us drinks that weren’t even what we ordered. At that point unknown to me, my ice cream in the trunk melted all over my food, ruiningmost of the groceries just bought a well as I was late getting my youngest from child care costing me $65 in late fees. My daughter went through the bag and we realized the food was cold and not edible. The fries were soggy. The chicken tenders she couldn’t even chew, it was like rubber, so I had to go elsewhere to buy dinner, well after 9:30, to feed my family. I’m appalled at the service and food, disgusted even. I waited until today to calm down to see if I wanted to pursue this, and I’m still extremely mad. I’ll never go back to your restaurant again over it, but decided the higher ups needed to know the behavior of their employees.

      Reply

1413. I visited Popeyes on Normandy Blvd in Jacksonville, Florida yesterday, and was very disappointed. Your employees need to know their chicken parts, as well as teaching them common courtesy. This is my 2nd visit in 2 weeks, I love the chicken, I’m a disabled Senior and my body pain keeps me from cooking every day. The man ar the window was so rude after I asked for 2 PC. Snack breast/wing, this isn’t what I received. When paying him, I’d a billion and change, he take bill rudely shut window without taking change turning his back on me. I called out to him but the lady who was working next to him got his attention for me. I looked in bag an ONCE AGAIN NOT WHAT I ORDER. I told him, and he snatch the bag and turn his back again. I was very disappointed because if it wasn’t for me he wouldn’t have a job. Popeyes need to send their employees to training, and teach them chicken parts. Last week I ask for mild pieces and received spicy.

      Reply

1414. I love Popeyes chicken but I’m having issues with your location in lodi. I had a horrible meal today. They did give me what I ordered and the chicken was dry as all get out!!!

      Reply

1415. My previous visit to Popeyes on Sauk Trail in Sauk Village, IL they forgot my sides and the food was not tasty. I went yesterday and I waited in line almost 20 minutes and overhear the drive thru rep say the systems are down and wasn’t very apologetic. Today I go to the Popeyes on Torrence Avenue in Lansing, IL. They were out of Dirty Rice and corn. I get home and see they forgot my drink and requested condiments.

      Reply

1416. I went to oakdale la Popeyes I sit in line for 30 mins and only 3 cars a head of me and thay never took my order I had to pull up to window for them to take my order it’s no since in that thare slow as hell store number is 3289 receipt number is 655 I waiting over 30 mins in line and had to order at window to get food that was cold My number is 318491xxxx

      Reply

1417. We visited the Popeyes recently that opened on North Hills Street in Meridian Ms , we ordered a 2 piece and 3 piece both with fries , got home and only I had one order of fries .. I tried to find a phone # for them and can’t find a phone # disappointed in the service, especially with this being a brand new facility.. store # 678 date 01/15/2021 6:38 pm …

      Reply

1418. 2nd time order shorted, paid for shrimp, got sauce no shrimp. Store #12004, today jan 15, 2021 4:51pm, no one answers phone. Rings tell Verizon says the number not available

      Reply

1419. Good afternoon, I am writing to complain about the customer service of your Popeyes located at 2310 Iverson st. In temple hills ,on one visit the manager is telling a trainee that u do not give napkins or condiments unless a customer ask for it and she has the nerve to say it in front of customers and the nerve to threaten the trainee that if he does it he will be reprimanded ,on a 2nd visit this same manager is helping the cashier and she is calling customers boo boo and honey not very professional and I know there is a script that you use when your helping a customer and calling them honey or boo boo ain’t it .some one from your office should visit this store because I know that’s not how she was trained.just giving you a heads up.

      Reply

1420. Hello. My name is Nashonda Davis.

      A few weeks ago I purchased a meal through drive through of Popeye’s. I finished my meal and when I removed the lid from my drink to eat my ice, i found a dirty used glove in my drink. I don’t know what’s going on but I’ve contacted Popeye’s Corporate office several times after being told by Mr. Rickey Howell that he wants nothing else to do with the situation. It happened at his franchise. Why hasn’t anyone from corporate office returned my phone call?? I spoke with a lawyer and was advised to contact head quarters and the BBB. BBB told me that I have grounds to hire a lawyer. We’re in COVID season amongst other disgusting germs that’s found inside of a dirty glove. I drank it down to the ice. I’m upset and disgusted. I’m willing to talk to the media about this very serious matter.
      My number is (985)360-xxxx

      Reply

1421. I live in a small town and the nearest Popeyes is about 30 minutes away. I made a mobile order last week and had my son pick it up. When he arrived home with the order half of it was missing. I paid more than $30 for the order and I tried calling the number from the Internet and it did not work. This was also the number at the top of my receipt. I tried calling the number at the bottom of the receipt and it also did not work. Finally I got a chance to go to the location today and when I asked for them to give me the items I paid for that were missing I was told, “No, our phones work.” This location isn’t 2207 South I-45 Corsicana, TX. I was appalled at the managers response. Her name is Maria Piedra and my son said she was also the one who gave the incorrect order. This is also not the first time I have received the wrong order from this location.

      Reply

1422. I have been eating at popeye’s for years but today was my last time. Ya’ll did away with the green beans. The price keeps going up sides getting smaller and smaller.

      Reply

1423. I went through the drive thru at my local Popeyes and ordered 2 can dine for $8.99. It was 5 piece chicken, 2 sides and 2 biscuits. The sides were mashed potatoes/gravy and fries. I was very disappointed that the fries were barely enough for 1 person and the mashed potatoes the same. It was the smallest cup that had potatoes/gravy in a single cup. I know that this is what you get for 1 person. If it is advertised dinner for 2 that is what I expect. I was very disappointed and hope that you can fix this. I sure can say I wouldn’t expect each person to share about 15 fries or 2 tablespoons of potatoes including gravy.
      Thank u very much

      Reply

1424. Please please put a popeyes chicken in chillicothe,ohio

      Reply

1425. I m grubhub delivery driver Popeyes 1401 yesemite manteca I go to drive thru but they not give me food put me parking lot vest my time

      Reply

1426. The semmes location is absolutely the worse. Waited 25 minutes after we ordered online to go get the order, then had to wait another 20 minutes after we got there, when my sister got the order to the house , none of the sides were there. Then they tell me I can come pick up the sides, well that would be another 30 minutes. So we just paid 44 dollars for 16 pieces of chicken and 10 biscuits and a chicken sandwich. Will never do buisness with popeyes again

      Reply

1427. I was not happy with my order..so i will never eat at another one…RUDE,never said thank you,how are you..and for 3 chicken tenders,red beams,rice THE FOOD WAS NASTY…THAT WAS TGE WORST 9.00 I HAVE EVER SPENT

      Reply

1428. Bullying in the workplace, favoritism, purposely stressing someone who is pregnant, trying to bully people to the point of quitting, not first time behavior. Abigail Franco is the problem. She has bullied multiple people to the point of quitting and because she is the sister of the general manager she doesn’t get fired for her conduct. She also doesn’t follow the rules for the holding times and has disgusting habits with food. One of my employees saw her take a chicken sandwich from the trash can and give it to a customer. She leaves food there for hours until it’s grey and cold and still gives it out. She never washes her hands either. I have told my regional manager as well as ask for a transfer but nothing is done for me. Also I was training for management and someone put me all the way back to food handler to sabotage me and after I asked for months for it to be updated back to management still nothing was done, I was only told they would tell the regional manager but they never did so I told him myself and he was able to put it back but not all of my progress is there. That is okay. But what is not okay is that someone even deleted my training in the first place. I have been bullied and mistreated by multiple people and the other team members also are unfairly treated and we all see each other’s pain in working at popeyes. We are never taken seriously by upper management and our general manager never hears us out, she only denies everything and also has favorites and doesn’t train certain people the same as others because of that. Which again she denies but everyone in the workplace sees it. They are bullying me more now that they know I am pregnant. I cannot keep working in such an environment when no one does anything to stop these problems. I have taken to GM, RM, and nothing is done. The only other person I can talk to is the owner or here so I am here.

      Reply

1429. My wife has been sitting online to place an order for over 45 minutes. This is beyond pitiful.

      Reply

1430. Missing 6 jalapeños off my order

      Reply

1431. You always get my order wrong. Now I’m across town and they won’t answer the phone. xty customer service

      Reply

1432. Their were charging me99 cents extra for a breast and on coupon it says mixed. Don’t think she should be charging me 99 cents extra

      Reply

1433. I just want the number to the new popeyes in Elkhart Indiana that just opened on county road 6

      Reply

1434. I have been lied to from your popeyes since July. I had horrible service at Rockmart . The customer service team have been telling me they re making it right. NOPE!!! I’ve eaten popeyes since the 80s but haven’t since July. I didn’t know they didn’t care about me, a long time customer.

      Reply

1435. Drive thru would not take 2 coupons said drive around or come in. This is how they practice covid safety? So after going in and asking for district managers name and number manager was talking to employee in front on me in Spanish. Said dont give him anything then said give him 1800 #. I asked for managers name. Employee and manager spoke in Spanish. Then employee gave me a piece of paper and said. NOW GET OUT OF MY STORE. Who in the hell does this.

      Reply

1436. I have bought food from Popeyes in Kilgore TX and the 3 times I have drove 30 miles, my order hasn’t been complete. Today I was missing my 8 biscuits and the time before it was my mash potatoes. The employees are rude! When I call to tell them the issue, they keep saying they will give me the missing items next time! Something has to change because I’m paying for a FULL meal and never get my complete order!

      Reply

1437. Waited inline one hour then ordered a large popcorn shrimp, got home and there was only half a bowl and it was as hard as rocks. The location is terrible, no driveway at all

      Reply

1438. To whom this may concern my husband and I went to your popeyes restaurant on Russell pky in Warner Robin’s Ga on Wedesday January 13 2021 and was very disappointed with our order the meal he order wasn’t good. Which was a three piece. I order the rip and chicken which was not all the way done when I pull it apart you could still see the raw flour in the inside, the cole slaw was very watery and also the mass potato.they were out of sauce. The dinner was disgusting. We also went there a month ago and had to go back and return my sandwich after leaving the drive thru.the chicken sandwich was old and full of grease and been setting for awhile. The staff have a very bad attitude. There been people who didnt order one man left and said he was going to Hihop.there was holy no chicken on the rack. And it was around lunch time. We spent 15.29 We just throw away. Where is management in this popeyes.we had two bad experience. I will just use another popeyes. I dont usely complain.but the service is not good at that popeyes.and other people also say the same thing. I hope they get it right cause they close to our airforce base and they going to loose alot of business. 47844xxxx

      Reply

1439. About a week and a half ago my family and I sent to our local Popeye’s (Wichita Falls, TX). There was a sign on the door that said the lobby was open until 8, but the door was locked and no customers were inside. We then got in the drive thru and were probably line half an hour before we got to place our order. There were six or seven cars in front of us. When we finally got to the window we waited for about 20 minutes longer before they gave us our food. While we were waiting after we paid, my daughter decided to examine her receipt and saw the the order was $56 or thereabouts. She knew that wasn’t right. Upon closer inspection, there were three combo meals at the beginning of our receipt that were not supposed to be on our order (I suspect they were supposed to be on the guy’s order that was in front of us). We couldn’t get anyone’s attention in the store, so when they came to the window with our food, my daughter explained the items that were not supposed to be on our order. The lady took my daughter’s debit card, and refunded the three items. Then when the food came, they took all the boxes over and sorted through and took out the items we were not supposed to be getting. They handed us the food and we did a cursery look to make sure all the meals were there. Then we continued to sit there as they walked away. The lady came back and opened the window and just looked at my daughter. My daughter said, we didn’t get our drinks. So then the lady asked what our drinks were and got them for us. After being there for an hour, we drove away, and after leaving and driving back home, which is a 25 minute drive, discovered they did not include our desserts, of benets (sp?). I love Popeye’s, but we were not at all happy with this experience. I don’t know if they were just shorthanded that night, or if someone was having an off night, but it was terrible service. I am not one to complain, but you might want to check into the evening employees at that store. Thank you for listening.

      Reply

1440. I have reached out to your office several times and haven’t resolve my concerns. I bought chicken from your store number 4420 and it wasn’t fit for a dog to eat. I’m asking for my money back this is my fifth time reaching out to you.

      Reply

1441. Complaint- cajun rice. That was my favorite thing at Popeye’s besides chicken. League city Tx doesn’t sell cajun rice anymore.

      Reply

1442. Hello, I was picking up an order from the Chambersburg, PA Popeyes last evening and while I was fully satisfied with the food, I need to bring to someone’s attention the vulgar culture, language, and work environment I experienced as I waited for my order to finish for about 15-20 minutes. While the younger children (I assume high school) were working appropriately, multiple adult employees were yelling profanities including several “f word” exchanges during my time there. Mainly for the sake of the children employees, I am asking if some accountability could happen for the language used in the store. Thank you for your time and consideration.

      Reply

1443. Your employees at your Cheltenham avenue store in Philadelphia Pennsylvania including some managers are not wearing their mask properly not covering their noses with the mask and i find this unsanitary 8f not corrected I will notify the Health Department because I love my Chicken from POPEYE’S

      Reply

1444. DAISHA HAYNES is a rude and disrespectful manager. She treats the customers like x! Even threatens them, management is poor and food is always cold. Can never get a decent meal where myself and my family love to eat all the time because of the rude lady yelling at customers and wait time being longer than ever. I never want to go there again until they are under new management!
      Store location – 201 W Alexander ST, Plant City FLORIDA, 33566 ALSO PHONE IS NEVER ON THE HOOK!!!!! COMMON ISSUE WITH WRONG ORDERS WE CANT EVEN CALL THE STORE!!!!

      Reply

1445. DAISHA HAYNES is a rude and disrespectful manager. She treats the customers like x! Even threatens them, management is poor and food is always cold. Can never get a decent meal where myself and my family love to eat all the time because of the rude lady yelling at customers and wait time being longer than ever. I never want to go there again until they are under new management!
      Store location – 201 W Alexander ST, Plant City FLORIDA, 33566

      Reply

1446. Hello, ❤️ Your chicken & Happy you just opened a NEW restaurant here in Norwalk, CA 90650‼️ Today I went over to have a look, & was sad to see that there’s NO drive thru. An employee said they don’t have curb-side service either. To bad you didn’t use the other side of the building, you could have added & opened a drive-up window easily. A drive-thru make a big difference now with this 🦠CV19 looming!!!
      Please advise.
      Sincerely
      Becky

      Reply

1447. I was overcharged and noone will get back to me

      Reply

1448. I visited the Popeyes in Bastrop on 1.12.21. Our was chicken was not fully cooked. I called over an hour and phone continuously had a busy signal, as if the phone was off the hook. I paid $10.46 in cash and was not given a receipt.

      Reply

1449. How can I change my address for my w2

      Reply

1450. Your employees are not giving out the right corporate #. My money has still not been returned, this is the third day.Have you all fired the Wallisville manager yet?

      Reply

1451. Went to your location a few min ago in La Mirada, Ca (#12496), ordered food (Rippin Chicken meal with mash potatoes and mac & cheese) via drive thru around 1045am PST, requested honey but representative stated they ran out, never bothered to ask if I wanted any dipping sauce, rep also said it woukd be about 5 min wait so he asked to park in the front, received order, proceeded to drive off, checked order and it did not come with spoon or fork….how am I suppose to eat the mash potatoes and mac & cheese??? I called the location from where I purchased the food, advised the person who answered the phone and he simply said “we ran out of sporks…”. Needless to say, this was a very bad experience and I was not able to eat my food, other than the chicken….this is terrible! Will NEVER go back to this location again!

      Reply

1452. Came to store twice for chicken not to be done twice #319

      Reply

1453. Bring back cajun rice

      Reply

1454. Went today about 430(ish). I ordered a RIP N CHICKEN BOX and a 3 piece wing combo. Sides were red beans and rice, and mashed potatoes. I could tell it was not fresh chicken, it wasn’t hot like usual and the fries with the wings were so greasy, they were stuck together and mushy. 17$ just wasted!! It does no good to talk to the managers at thr location because absolutely nothing is done.
      This location does have a bad reputation, and you would think corporate would get them together.

      Reply

1455. On Jan 10, 2021 I visited the store another Crain Hwy in Upper Marlboro, Md. I placed my order at the drive thru and then after hearing the cost I changed my order at the window where I was to pay. Yes the associate had given a price for the 14 tender meal which I called myself reducing by requesting 2-5pc tender combo meals. That price wasn’t much from the 14pc tender meal with 2-large sides. When I told David, another associate collecting monies at the window of my change of mind, he asked why didn’t I tell th associate who took the order BUT he reprocessed my order request just the same. I observed him receive “specialized attention” from managers and/or leads regarding him obliging me. I want to say, Thank You for David’s consideration of my change of mind. I was getting dinner for family members who lost their father, and I was in for a long ride back to Henderson, NC with my Mom of 86yrs. Apologies to David for any inconveniences I caused BUT A Glorous Hallelujah for being there when I needed him. Great Job in hiring David! Amen.

      Reply

1456. I ordered food for pick up and was charged by my credit card. When I went to pick it up manager said ticket was never received by the store. When I showed him a receipt as well as the fact that my credit card charged me. He became annoyed and unwilling to help me. He told me I would have to take it up with my credit card. I did this and was told they could not refund me the money to take it up with the restaurant. Please help.

      Reply

1457. The Golden Ring location never has sufficient food prepared. My few times going there, they either had no spicy or no white meat. Additionally, I sat in the drive through for 15 mins. When I parked the car and went inside, they were having a very heated meeting. Never again will I go there.

      I drove to the Belair Rd store and had a totally different experience.

      Reply

1458. Your oakley store on Carol lane is taking more than 13 minutes per vehicle. We have been here twice this week. First time we left because it is definitely taking to Lane.

      Reply

1459. Hello, I visited the Popeye’s located at 7706 Landover Road Landover, MD 20785 on 1/11/2021 and purchased 2 chicken sandwiches and 6pc Beignet. When I arrived home there was only a 3pc Beignet in my bag. I contacted the store and left a message, no return call yet received.

      Reply

1460. I love Popeyes, except for the last time I ordered this past Sunday. I ordered a 2 piece, dark meat dinner, and 2, 3 piece chicken finger meals. All of them I ordered mild. Sadly, the meals that I got weren’t satisfactory. The 2 piece chicken dinner? Both of I’ve pieces weren’t cooked all the way through. One of the 3 piece chicken fingers dinner was spicy. Nobody in my house would eat it. The other 3 piece meal had 1 large chicken finger. The French fries were cold and limp. This has never happened before. I was extremely disappointed with the food. Even putting the chicken pieces and French fries in the oven didn’t help. The Popeyes I ordered from was the Bel Air store in Harford County, MD. Hopefully the next time I order I won’t have this problem.

      Thank you

      Reply

1461. I made a complaint about my order from popeyes state st. New Albany Indiana missing a tenders meal, 12 pieces mild supposed to be spicy, missing 2 large sides. No one has followed up.

      Reply

1462. 3 stores you should send in secret shoppers. I am completely amazed with the actions of not only employees but management at the following locations. The over rudeness is unbelievable and extremely unprofessional. I am disgusted with actions that occurred at all of the following locations. It seems I should just have my phone ready each time I enter a store. Stores: 3228 Gate City Blvd. GSO, NC. 4050 N. Tryon St CLT, NC and 3318 Wilkinson Blvd CLT, NC. There is no way that these employees, on every level, were properly background checked. Language, etiquette and lack of professionalism totally unacceptable.

      Reply

1463. I will never buy food from the Popeyes at 4280 Pleasant Hill Rd in Duluth, Ga again. My son and I arrived at 7:30 PM Sunday, 1/10/21. The entire restaurant was filled with smoke. I thought something had burned in the oil but after receiving my food I now know the grease is old and it’s causing the chicken to burn. In addition to cooking in old dirty oil, the staff and management have horribly nasty attitudes. One of the team members had on a sweatshirt that said “Karma’s is a “. Management allowed him to move freely through the restaurant and no one saw an issue with the profanity. When my order was ready it was simply put on the counter without acknowledgement to me directly. The staff member had an attitude when I asked if that was my order. There were two managers on duty. One manager, with half pink/half green hair and no hair net, kept shouting that the dining room was closed even though it wasn’t 8PM. Last but not least, I ordered an 8 piece family meal. Two of my eight pieces of chicken were chicken scraps that shouldn’t have been served. This is the second time I’ve been to this location and recieved horrible service. Store 12807 needs proper management….URGENTLY.

      Reply

1464. Hello- I applied for the District Manager position at the Palm Coast, FL location. I applied on my phone and for some reason wasn’t able to take the required assessment. Can that assessment please be re-opened or assigned to mar again?

      Thank you,

      Autumn Robinson

      Reply

1465. Menu advertised on T.V. upstate N.Y
      10541, does not reflect munue from newly opened store #12442 Yorktown, NY 10598 VERY DISSAPOINTED!!

      Reply

1466. the popeyes chicken spot ,13051. is a disgrace, to this community. they opened up great. now you are greeted with cold food, food that stayed to long in the bind. and not told which chicken your getting for your money. i said to the team member is the ripin chicken stripes , he said yes. my daughter ordered chicken wings. they were dry. the mac and cheese had to much salt. that store use to stay busy. not anymore. i ended up waseting my money on this food and ordering some, more food for my expecting daughter who threw up the food . i threw mind away. i want this addressed, people should receive fully cooked chicken. fresh and hot. not cold and dried. the store at stillwell ave in coney island is the best. but this site is up the block from me.please treat us with the same respect as you did when you first opened up.

      Reply

1467. Came to popeyes (Hephzibah ga)to get the 10 piece family meal.when I got home I only had one side.I was missing the cole slaw that I ordered .I was given 2 breast and the rest of the meat was dark.

      Reply

1468. On Jan.5th I listed numerous problems I have had with popeyes in Dubuque.IA The food has always been great but customer service?? I also called the corporate complaint phone number about my 4 different visits over 2 months. I was assured that someone would be contacting me to make things right but I have not received a email or phone call yet to be compensated??

      Reply

1469. I am trying to call my local store where I have ordered a 16 piece family meal. Needless to say my order is missing items of food. I dial number that is on receipt, no answer just voicemail. I google Popeyes phone number if it might be different from what phone number on receipt. Google has a number for Popeyes and so does receipt. My order was received missing food! I am having guest over and I am 15 minutes away from where I ordered. I am so disappointed from not have receipt my order complete as well not able to get in touch with anyone!!

      Reply

1470. Popeyes American legion highway Sunday 1/10/2021 3:00 pm . Mobile order 36 under Jailanny . Was waiting for long about 30 min for the carry out order and two employees including the manager were immediately confrontational and manager threatened to come out and assault me . His name was Cesar he stated , no name tag . Also the employee Maria had no name tag . I am thinking about filing a report if no action is taken . He is definitely not fit to deal with customers . Until they are fired I will not go there and tell others not to go there like some of the customers that saw it that walked out also . Unbelievable that this is the employees there

      Reply

1471. Popeyes location in Willingboro, NJ is rude, foods handlers are dirty, and questionable with the with the

      Reply

1472. To slow placing a mess They need to clean up and face people food right Mr. 5th time I’ve been in him than like the customer do not exist

      Reply

1473. When I search for Popeye’s in Montgomery, Alabama, Google provides the locations of the restaurants. However, the telephone number listed (334) 269-2096, never answers — after a few rings a recording says the phone owner has not set up a mailbox. In my effort to get the number of the Popeye’s near my house (N.E. Blvd.) I looked up the number for the Ann St. location, — the SAME NUMBER was listed for Ann St. – so effectively I could not get a working number for either. You may wish to pursue some remedy with Google, if you want your customers to be able to call your restaurants.

      Reply

1474. I will never visit Popeyes ever again. This has been an ongoing issue that I can’t even keep count! I’ve visited the Popeyes location in Stockton Ca on Pacific Ave numerous times, last night especially, to come home and bite into my chicken sandwich and it’s raw! Like what is the problem? I need to be compensated of my
      Food and more because this is outrageous. If you need to see how raw this sandwich was,, I can gladly send pics

      Reply

1475. I went to our local Popeyes at noon today & ordered 2 chicken sandwiches. They told me that it be over 20 minutes before they are ready. That is unexceptionable. This isn’t the only problem we have had with this Popeyes.

      Reply

1476. I am so pissed off with the rude attitudes and sorry ungrateful employees at the Millen Georgia Popeye’s. This location should be shut DOWN! What do these people think work is? There’s never any chicken cooked and I’m sure you can look at sales- pathetic. Who do these people think paid for the weave and finger nails?!!! This is completely the trashiest non-working facility in our state! Management at this location is just as damn bad. Close this pos!

      Reply

1477. Millen Georgia Popeye’s should be shut down based on customer service alone this restaurant is sickening we have people getting bags of food with scabs in the bag from sores long wait lines it’s ridiculous get us some help or close this Popeyes forever it’s pathetic

      Reply

1478. Hey Popeyes owner I been to the Popeyes in Sumter one give cook was rude and Cussing the manager out and talk about them, and lie one shift manager that he was gluten about the position so please don’t like this shift manager goes from Popeyes. But the shift manager name is josh Grice

      Thank you

      Reply

1479. I went through the drive thru and the person was very rude

      Reply

1480. got charged for a mobile order and didn’t receive it because they didn’t get to pop up on they screen the order total was 26.00

      Reply

1481. First of all let me say that Popeyes Chicken is the best chicken on the planet. I was first introduced to your awesome recipe when I lived in Louisiana and I have been addicted since. However, I moved back to Alabama and at that time there was not a Popeyes in the area. When I heard that Popeyes was coming back to Dothan, Alabama I was very excited.
      And here is where the problem lies.

      I have been to the Popeyes on the Ross Clark Circle in Dothan Alabama in excess of 20 times over the past year. Not one time did I have a pleasant experience. Each time after I pay I am sent to park by the trash can and wait. The wait time varies, however on average it is approximately 10-45 minutes. I have used the online order program twice hoping that I would not have to wait but to my surprise when I arrive at the store they tell me both times that there is no order in my name. One time the manager disputed my order even after I showed her my bank account where the money to Popeyes had been debited.
      Tonight, however ended my relationship with Popeyes. I arrived to the drive thru and the woman asked for my order. I told her that I wanted a 12 piece chicken meal. She asked me “hot or mild” I said mild. Then she told me “it is gonna be a very long wait on the chicken”. I paused and then asked “well what else do you sell besides chicken?” She said “thats about it” So I said ” I will have the 12 piece chicken meal mild with green beans and cajun rice” She replied “we dont sell green beans or cajun rice anymore”. As you can see, that is when you lost me. So I guess at the Dothan store you are expected to ask them what they have to offer you before you order because they obviously do not sell chicken, green beans, or cajun rice. I graciously told her thank you and I drove out of the line and I went a few miles down the road to KFC. I was treated there by the most courteous professionals and my turn around time was less than 10 minutes. There were more cars in line at KFC than at Popeyes. (I guess that is where everyone goes when they want chicken)
      I am a healthcare worker who has also had plenty of experience in the fast food industry and I can tell you that these people aside from their rude attitude toward customers, obviously have not been trained very well or not at all.
      This one store in my experience is your BAD APPLE.
      I wanted to share my experience with you because I feel that this one store negatively impacts your company as a whole. It is sad that employees are using coercion to get customers to leave.
      Thank you for your time. I hope for the sake of your company that you do something with that franchise because they certainly need restructuring.

      Reply

1482. Popeye Restaurant on Albany Ave Hartford CT order not what I order, stale , order all white meat and gave half thigh, leg didn’t look fresh and no receipt to be able to claim and half way. home. Spent $21.87

      Reply

1483. I was told to get out drive thru because they are post to have good drive time and to also that the customers have to park so there drive time is perfect

      Reply

1484. I was told to get out drive thru because they are post to have good drive time and to also that the customers have to park so there drive time is perfect

      Reply

1485. I have a complaint. I had ordered a family box from location 11101 in clementon nj. I had an amputation recently that prevents me from driving so I used a delivery service. I received the chicken and extra side and biscuits but not the other two sides that come with it. I’ve been told that if I go to the store with my receipt I can get a refund for the items. If I could get to the store I would’ve ordered in person and would not have this problem. I’d like to know what can be done since I only have the chicken with my extra fries and biscuits for me and my three kids to eat. I don’t have much money so I can’t buy something else I was trying to do something for my kids since they’ve been taking care of me. Thanks for ruining that.

      Reply

1486. Why is the Cajun rice dicontinued???? Here in Maryland

      Reply

1487. I wanted to inquire about the reason why you have taken away the cajun rice from your menu. A lot of people including myself like this item. You are taking away items that people that support your company actually enjoy.

      Reply

1488. I went inside to place an 8 pc spicy but fresh chicken meal. I was told it would be 4 more minutes for the fresh chicken. I said okay, paid for my order and ended up waiting 15 minutes.
      While waiting, there was so many workers behind the counter, that they were standing around. However, the drive thru line was extremely long outside.
      When the chicken came out, the cook pushed the oldest chicken down with the fresh behind. When the cashier went to box my order, I asked her if that was the fresh or older chicken. She said it was the fresh.
      When I got home, the chicken was in fact the old reheated and dried one and short a piece. I patiently waited on the fresh to avoid this one.
      I called the restaurant back a total of 15 times by my phone log and didn’t get an answer.
      I called the following morning and spoke to Nick who asked me to bring in the receipt and chicken that was left to replace my order. When I returned the box to the female manager on duty, she took the box to the back. She had me wait for fresh chicken to come up. That was 10 minutes. She returned from the back with a box of chicken. She opened it to show me, adding 4 biscuits. Wven I returned home, she had put the same pieces i was told to bring in, under the newer pieces. This is not how you take care of customers especially when they are cordial over a problem caused by your staff!!!

      Reply

1489. How do I get a refund on my credit card for a order I did online and when my boyfriend got there at 7:30 p.m. the kid said they had to close for a emergency and could not give us our order or other customer’s order’s that were also there.

      Reply

1490. I went to Popeyes chicken drive-through in Cape Girardeau Missouri. It was Thursday, January 7, 2021 between 2:30 and 3 PM. I ordered a number five. It was the five wing dinner and I added a side of mac and cheese. The screen and the employee said my total was $11 and some cents. I used my debit card. I was not given a receipt. When checking my bank account the next morning, I was charged over $20. I have definitely learned to always ask for a receipt. Very disappointed. Not sure if I will go back there again.

      Reply

1491. On 1/5/21 I bought the ripin chicken big box and paid 7.79. On 1/6/21 I bought the same exact thing and paid 9.33. When I asked the girl at the window she said because I got a large drink and before I can say no I got the same exact thing she closed the window in my face. I have both receipts and the items are exactly the same but charged more the second day. I also want to know why they advertise surf and turf and it was discontinued but the sign is still up all over the building. This is nit the first time the girl was rude with me. She has been rude just about every time I go. I work near Popeyes so it’s convenient for me to get lunch there but after this last time I haven’t been back. If you need a copy of my receipts, I have them. I don’t understand how it can be different prices each day when it was exactly the same. Obviously I can’t ask because she won’t listen and slams the window in my face.

      Reply

1492. I been waiting on a call it almost a year now 87074xxxx

      Reply

1493. Yes, I waited in a car line for 40 minutes, got up the road and stopped at a gas station for fuel and to eat my meal, I ordered a number 3 (chicken fingers) I got 3 pieces of chicken, one I guess was supposed to be a breast it had a tablespoon of meat on it, the wing was fried like jerky and had a stupid feather still on it, the thigh was not cooked all the way through, my sons #8, had no red brans and rice included. My husband got a 9 he said it wasnt very good, LAYTON utah’s store needs a new manager. That was a waste of 24.00. They did not hsve their doors open long car line, no way to complain! Sad day for your company. I took a picture of the wing with the feather attached.

      Reply

1494. To whom it may concern. I live in sikeston mo and im speaking for a vass amount of people in our town. And we would greatly appreciate if you would put one of your restaurants in our city.

      Reply

1495. I came to 122 east 125 th to buy my family dinner I spent 65.29 receipt number 36 I ordered 16 PCs box meal, 5 piece tenders with biscuit and fries and 2pcs dinner all I ask was to switch, 2pcs dinner and 5pcs tender to a 13.99 chicken tenders with fries but asked if they can cancel order and redo order so I know I’m getting the right amount for my money unfortunately they could not understand what I was saying, I was informed there was no management on duty and order couldn’t be cancelled, I could not get my money back and be redone.

      Reply

1496. I need to speck with somebody 216-544-xxxx

      Reply

1497. It takes forever in this line. I’ve already waited 30 minutes.

      Reply

1498. Everytime I go to my local popeyes restaurant the service gets worse and worse. I just went for my monthly popeyes meal, this time I asked for NO wings in my chicken meal and was yelled at saying that they had to give them to me. I offered to pay extra, the lady never said anything else but my total. I got home and had more wings then anything else and the chicken is awful. This happens everytime I go there, either the employees are rude, I wait forever for the wrong food, and or the food is just not good. I continue going because I hope that I just got them on a bad day. But no it has become a regular occurrence. I spent $40 today and half my order tates awful. My husband’s chicken strips are fine but my chicken is not what I ordered, infact I got more pieces of the chicken I asked not to get. I LOVE ur chicken but this restaurant in Jasper Texas needs a facelift and new cooks. I’m sorry I am complaining but we are a small town and not a lot to choose from. PLEASE PLEASE PLEASE make this a better place again.

      Reply

1499. Why did you take green beans off menu? As a diabetic who follows keto and hates coleslaw this takes you off my places to eat list. Boo!!!

      Reply

1500. I need a letter saying that I no longer work for the popeyes on barker cypress in Houston TX, I need it for my housing

      Reply

1501. Thank you and congratulations for the Clanton, Alabama Popeyes. I am originally from Metairie, Louisiana where Popeyes originated and missed ya’ll. The employees working there are fantastic, happy and true southerners. It’s like being in New Orleans and Metairie again. Every time I go to Popeyes in Clanton, Alabama, I want to hug everyone. The last time I visitied was Wednesday, January 6, 2021 at 12:30 and the staff on duty delivered fresh, hot chicken and to my surprise you had onion rings!!!! Yay!!! I love ya’lls onion rings but just one thing – could you order them in mild? I am a seasoning weakling and love MILD. Thank you for everything and the employees at that location.

      Reply

1502. I had terrible service today at the Nellis Blvd location in Las Vegas. First they told me I could not get white meat on the coupon. I usually go to the flamingo road or boulder highway Popeyes where i get good service and get white meat with no questions asked. The music was so loud the employees had to shout to each other to be heard and with having to wear a mask it was difficult to communicate with them. They kept pointing at a picture and said dark meat only. I replied that it does not say that and offered to pay more but was basically ignored. I’ll not be back to that location but i will continue to patronize the others.

      Reply

1503. How can I get ahold of human resources to do a change of address If I no longer work at popyes and have moved from the state

      Reply

1504. Does the brown gravy have pork in it?

      Reply

1505. I visited the store on Augusta road in Columbia South Carolina and I was missing food my tea tasted like it was made in an old pitcher it was the worst experience ever

      Reply

1506. To whom it my concern on 1/07/21 I ordered chicken and a soda before I went in to work after eating the food I took a drink of the soda and it tasted like. syrup. I called the restaurant but they never helped me. And I go the all the time cause it’s by my job

      Reply

1507. Ordered your rip n chicken was not what I saw on television totally a misrepresentation.

      Reply

1508. Getting rid of Cajun rice, are you guys crazy. It’s the best thing you have. Please rethink this horrible thing. Also, get some onion rings.

      Reply

1509. How do I receive paperwork from HR staying I no longer work for them anymore???

      Reply

1510. I ordered online yesterday first time. I was supposed to get a free chicken sandwich but did not. But even worse was the food, the family all said it was the worst takeout we ever had! Several of the orders were wrong, like potato instead of coleslaw. The Cajun fries were ice cold, the chicken tenders were raw, the shrimp was nothing more than crust. We were beyond disappointed!

      Reply

1511. I was terminated because I called in 2 days out of 2 years. I let my GM Cheyenne know both days the day before that I wouldn’t be at work. The day I returned I brought a doctor’s note. I was allowed to clock in and was prepared to work my shift. The DM Cory showed up and later he called me to the lobby. I was thinking we were about to do my yearly evaluation which was due 11/20/2019. When I sat down my GM Cheyenne told me she holds managers to a higher standard which she never discussed with the managers when she became the GM at the Livingston Popeyes location. I do feel I was wrongfully terminated. I told GM Cheyenne I’ve never called in the 2 years I had been there and with a nasty attitude she replied “That was before I got here”. I tried to talk to DM Cory about her a while back, but I was told “It’s Cheyenne’s store and what she says goes”. I worked my butt off for Popeyes. I went above and beyond my duties. If a shift was short I was always willing to stay or come in early. I don’t understand how I was done this way. Cheyenne harass certain employees and threaten them with write ups and taking hours away from them. I would appreciate it if this matter is looked into.

      Reply

1512. I went to a Popeyes for two sandwiches and a combo they told me that my card was declined so I used a different one. I just came to find out that they charged me on both cards for one visit

      Reply

1513. I don’t have a complaint, but I wish you had more locations. Open one in New Port Richey. Your food is really good.

      Reply

1514. Hi! I hate to complain, but this has happened at least 4 times now. I’ve been ordering from Popeyes a lot recently. And the last few times, something has been missing from my order. They always refund me. But I would just like it to not happen. I don’t know if it’s the driver stealing my food or someone not doing their job properly. But I find it hard to believe that the person delivering my food, would take some of my food 3-4 times in a row. You should definitely check location #4531. Because it’s always that location. If the app didn’t force me to choose that location for my delivery, I would pick somewhere else.

      Reply

1515. Very disappointed in your Bristol ct store NEVER have what I want used to travel to southington to get at least 3times a week never again loosing a customer

      Reply

1516. Popeyes located at 3012 Gallatin Pike, Nashville TN 37216

      I ordered beignets through the drive through and was asked to pull around because they were cooked fresh to order. Once I realized it had been a while I called into the store to inquire about my order. The lady who answer was relaying the message that I stated it had been 20-25 minutes. That prompted me to pull out my receipt then I noticed it has been in excess of 40 minutes. 2:25 and I’ll called at 3:08. I ask for refund to be brought out. By this time a guy was on the phone. He said rudely come back in and get….Then was talking in the background saying she talking about bring her refund out to her. Ain’t nobody doing that and kept mouthing off. I went inside and the fat black guy with dreads and gold teeth was still mouthing off. So I spoke him out. He was ultra disrespectful and I let him know I don’t tolerate disrespect. One young man was very helpful but that was overshadowed by the obnoxious heavy set looking criminal. Then the manager finally intervened after I was loud but instead of apologizing for the lengthy wait and her rude employee she defended him by saying don’t talk to her employees any type of way. Popeyes don’t have to worry about me trying the beignets or anything else. I was already disappointed Cajun rice was removed from the menu add disrespect plus wasted time I’m done.

      Reply

1517. I went to Popeyes in Elizabethtown Ky. On Sunday night, I purchased a coupon special which was 10 pieces, 2 sides and 5 biscuits! It was around 8:20 at night so they said they had to cook fresh because they only had spicy which would be 15-20 minutes, I got to window to pay and after paying was informed no legs in non spicy although they were cooking the rest! I got my food in about 35 minutes okay just stuck bag in back seat and proceeded home because it was so late! My sides were 2 red beans and rice, I got 1 red bean and rice and 1 mash potato and gravy and NO biscuits! I am so upset, there’s multiple chicken places here but Popeyes is my choice oh and the girl who collected the payment did not greet, which is so unusual for this store! The only thing she said was the price not even a Thank you or otherwise! Just saying so disappointed

      Reply

1518. Hi my name is marsean Woods im from chicago Illinois one popeye’s by my job which is by 47th loomis never opens on tome which is 10am my lunch break only consists of 30 minutes and able to enjoi anything from this location. Really unpleased and would like for the doors to be open on time.

      Reply

1519. On Jan 5th I went to Popeyes on mt..vernon in bakersfield paid for a side rice an didn’t not receive it..after being charge for it.i an very upset ..this not the time..

      Reply

1520. I need to speak to someone regarding service at Popeyes on corner of Houston St and Ww White Rd in San Antonio Texas. I am very upset and cant resolve my issues in the store. My number is 210980xxxx I can also be reached at tortloverxxxx @yahoo.com

      Reply

1521. Are all the chicken sandwich’s the same and the spicy Mayo is what makes it spicy?

      Reply

1522. Im at popeyes in groves texas on twin city highway. There is no line whatsoever and i have been here waiting for 30+ minutes. This is completely unacceptable. Im wasting gas and time.

      Reply

1523. Hello I just left one of your restaurants..the one in new Albany Indiana,2170 state street.i ordered 2 rip n chicken boxes and 3 sandwichs,not a hard order.i come home one box had only literally 3 small scrapes of chicken sure wasn’t no rip n chicken.i counted 10 fry’s .plus they put in the cole slaw ,so the box looked like they got scrapes and threw it in the box .and the other box had only a piece of chicken with no fry’s no sides just a small wing like meatless piece of chicken.i had to go back out several miles to get rest of what they left out they were rude and my hand to God the coleslaw was only a table spoon of slaw ,only one bite.i will never return to popeyes again.i know no one cares,but you should really teach your workers how to properly cook and make orders.i felt very uncomfortable and really believe that it was tampers with .I would say more but again I know nothing will be done but I will spread the word to as many people as I can not to eat from that restaurant.

      Reply

1524. Worst service I have ever had at a fast food place. Popeyes Lubbock on slide road I waited 30 minutes to get a simple order and they were rude

      Reply

1525. U lost me as a customer of 30 yrs..as goes up dirty rice so does my buisness..chicken has been lacking since i worked there in 1986..

      Reply

1526. We have a location in Downtown Brooklyn that we would like to open a Popeye franchise

      Reply

1527. Approx. 2:10pm today I was in drive thru at Popeyes in dyersburg TnSoundd like the worker working drive thru told the car ahead of me they were out of fries and cold slaw. When the vehicle drove up I was then there to order. I was just sitting there for almost a whole minute. I said HELLO!? cause no one ever said please hold or nothing. Then a older white lady came on and said just a minute. Then said through the speaker I hate when people imterupt. I said excuse me I was just trying to if u said you were out of fries

      Reply

1528. I am a manager at one of your popeyes locations in new Jersey I was called for a meeting yesterday were I was asked to take a demotion as a cashier if I wanted to stay with your corporation which I am not comfortable with because that was not the job I originally applied for I have been a manager for over 3 months now and I felt like I was doing my job to the best of my ability but I was told otherwise. If I am no longer needed for the manager position I would like something in writing that I am being terminate thank you.

      Reply

1529. Today I went to the Popeyes at 5708 S Harlem Ave in Chicago and had the worse experience. I placed my order through the Drive Thru. I was told that my order wasn’t ready that I needed to pull around the front and wait for it to be brought out. After waiting almost 7 minutes I had to go back around through the Drive thru and was rudely told the tenders still weren’t not ready, When in fact they were ready. You have employees joking around, laughing and cursing. Very unprofessional. I will not visit this location again.

      Reply

1530. Yes I work for door dash and as I enter Popeyes I stood there waiting for 10 minute for someone to help and as I was waiting 6 more people came in and I notice only orders they were filling was drive through orders so I ask is that all ur serving is just drive through and the heavy set black skin woman that work at the front on the 5th of today and about 11 something she stated to me yes were only doing drives through I said that is not right she she if u got a problem with it then leave

      Reply

1531. I have a complaint about the Popeye’s in Clifton Colorado. Went there again last night for dinner for my family just to be told that they are out of Bone In Chicken both mild or spicy. No chicken.. just tenders and sandwiches. This has happened several times at this Popeye’s. Makes me think of not going back.

      Reply

1532. Your company got rid of two of the best items on the menu – Cajun Rice & Green Beans.
      I couldn’t get what I wanted, so I ordered Mac n Cheese instead, and didn’t even receive it!
      This is very upsetting. Please rectify. I’ve been eating Popeyes for 28 years… you can’t take away staple menu items.

      Reply

1533. Your westland mi location, is very popular, so popular that the guest are impeding traffic! I have seen countless close encounters car accidents with the way the parking lot is, it’s right at a busy intersection and cars are impeding traffic literally parked in a driving lane to turn into the driveway, it truly should be addressed before something horrible happens.

      Reply

1534. I went to the Popeyes location on Ulmerton Rd. In Largo, Fl on 1/4/21 and purchased a 12 piece family meal $30.16 including tax while going through your drive thru. Upon finishing the completion of my order I specifically asked for freshly cooked chicken because I had some distance to cover. I literally live 5 minutes away! I did this because I have had so many disappointing experiences going through your drive thru’s I was willing to try anything to get my family a semi hot meal. When I asked for the freshly cooked chicken I was assured it would be cooked fresh!!! I got my food drove 5 minutes home to feed my family cold dried out chicken again. I understand we are in the misted of a World Wide virus however, I waited through your drive-thru line for 45 minutes to again get lousy food for $30! I realize this is your company and if you don’t want to open your dining room up for customers you don’t have to but if that is how you feel as a company then have some dignity and shut down all together. This has happened to me to many times let alone experiencing it once. We love Popeyes chicken when it’s fresh and hot because t when I spend $30 of my families money and bring this home I feel cheated and taken advantage of. There are more and more places begging consumers to buy their chicken all the time (Kentucky, Zaxby’s,Churches,). On top of everything else the girl who took my money had the personality of a Pit Bull! When she gave me my food my mashed potatoes were leaking gravy and sideways in the bag. I said Thank You and her reply was “ uh hun”! And now you stop selling the Cajun Rice??? Your doing a great job guys!

      Reply

1535. Popeyes on Auburn st in Rockford il. Was advertising 11 pieces of chicken for 13.99. When I got home it was 9 & 4 of them pieces was very small. I called it was near closing 1/4/21 to complain. They were very rude & would not honor their sign they were advertising as a sale. I feel like I should of got it at that price being it was still displayed. I have shopped at this place of business on a regular & have never been treated as I have before & the male that worked there had went across the street to the liquor store on hours.

      Reply

1536. The Popeyes in Cedar Park on Crystal Falls Pwky. Customer service is poor!! They do not and will not give you hot fries! If you don’t get there when they are preparing fries you are out of luck! I feel cheated! When I told them I would contact corporate they stated they did not care! The supervisor and the employees told me that! We already had a Popeyes go out of business in our area and it looks like we have another one on the way. If the employees don’t care about the food products they sell why are they working there??!!

      Reply

1537. I live in omaha,ne and i visited my local popeyes and they over charged me by a $100+. How do I get my money back

      Reply

1538. I went to the Popeyes on Buenaventura Blvd. Sorry to say this but is on of the worst service you can get. I waited in line just to get my food waited for like 45 min. Just to order my food then waited 15 more min to get my food total an hour just to get food at that Popeyes. And this is not the first time this has happened. Is always something with that particular store. Poor management maybe. Last time I went my order was wrong I realized went I was home ready to eat. I had to go back after waiting for so long again. You need to send someone to check on that store. Employees are always not doing what they supposed to do.

      Reply

1539. Was at this location in Scott, La 704 I-10 S Frontage Rd
      Scott, LA 70583
      United States
      All employees had masks , but they were wearing them
      Below their nose!
      All serving food !
      Not healthy at all !

      Reply

1540. I had a complaint I called in over a month ago and still haven’t been contacted

      Reply

1541. when will the popeyes store in hazlet,nj (hwy 36) open..we got coupons in mail…I assume it will open soon…do you have phone # for store?

      Reply

1542. You have opened a new restaurant in Centereach New York unfortunately it’s not as good as your restaurant in Shirley New York and this I don’t understand I come from the south and I love fried chicken but let me tell you there is a big difference in the chicken that comes from Popeyes in Shirley New York and the one that just opened in Centereach and I don’t think that should happen I was under the impression that all the Popeyes were the same the coleslaw and other things are but when it comes to the chicken big big difference I could not wait till that store opened in Centereach because it is so close to my home but if I really want good chicken I have to go about 30 miles away to the Popeyes in Shirley whoever you have running the one in Shirley should be running the one in Centereach i’m very disappointed

      Reply

1543. Taking my coupon to Miller road or Popeyes in Flint Michigan they would not honor the coupon they would not accept it lol

      Reply

1544. Terrible customer service to EMS.

      Reply

1545. The service In Bogalusa Louisiana is terrible. We stood outside for 30,minutes with only 4 people inside. Then finally gave up phoned the order in and went in the order was all messed up when they filled it. Need better management in store during busiest hours of the day. Lots of people complaining

      Reply

1546. At approximately 7:55 pm January 3rd i went to your restaurant on Eastchase in Fort Worth Texas I wanted to order 12 pc meal spicy I was told there was no spicy and no white meat.

      1. I asked if they could cook more chicken because I wanted all white spicy. I was told no because in 15 min they were going to clean the fryer.

      2 you charge extra for white meat but when offered all dark there was no discount.
      3 the restaurant closes at 11pm but fir some reason they have mild white meat and spicy dark meat but were no prepared for customer who want spicy white.
      4. I had to drive over 5 miles to next restaurant because my family wanted Popeyes chicken spicy white.
      5. I spent $30.82 @ store 6094 no consideration was given by them to offer discount for me driving to get what I the customer wanted and the Eastchase store not serving me what I wanted.

      I have had several missed items or wrong orders from Eastchase store and have had to drive back to correct and argue with management to fix their error and give no consideration
      Terrible service

      Reply

1547. This is in regard to your Glenway store in Cincinnati, OH. This is absolutely the WORST store I have been to in my life. I’m 64 and been around. You should look at the reviews of the store and send someone undercover to investigate. These people are destroying the Brand. My review is one of the latest. If you decide tp shut this down fire everyone involved and need to start over I will be your manager. I’ve never done that before but I’m a lot better than what you have today! I will hope for whole sale changes and something better in the future.

      Reply

1548. I live in Wichita Kansas the Popeyes that is that South Harry every time I go there they seem to mess up the water not only do the chicken that you get it’s like chewing on leather guy that said and done today I just went through again this is like the fifth time in a row that I have to complain about it and I hate to do it but they didn’t even give him my drink there in so much of a rush to do whatever they were doing but you can keep the chicken I really love eating Popeye’s Chicken I really like the spicy chicken but that place needs to have helped something because it is not doing what it’s supposed to because Dona the chicken pieces I got is like chewing on a piece of leather my name is Steve Lawson and I’m telling you this is not the first time I’ve complained about these people but now I’m trying to go to the higher proof so that way you guys can get on to somebody else to make sure that they do their damn job because these kids don’t give a rat’s patoot

      Reply

1549. I do business with Popyes often and every time lately my order has been wrong. They told me to bring the order back this time and I decided I would make a new order and was told I couldn’t do that I would have to come back when the owner was there. This isn’t the first.

      Reply

1550. Winchester and Kirby location never open at 10 am. I work next door and the manager with the blonde short hair made a comment about how”black people” act. This is prejudiceds and I’m going to the news station with this. She cursed an employee out because he wasn’t moving fast enough. This is sad

      Reply

1551. 6175 Macon Rd is the absolute worse. Never open, chicken always soggy, attitudes, unknowledgeable, a disgrace to the Popeyes Brand

      Reply

1552. Yes we was at a Popeyes on Germantown rd in Memphis, TN we waited until 11:00am and we can see your workers inside sitting down then a worker come out and tell us that they just got there and they closed. Then she was mumbling when she walked away. I’m very upset that this happen to me and family. Your sign say your store open up at 10 but we was not open for business so we waited until 11 and still got rude service

      Reply

1553. Good morning,
      Hi my name is Jameela, I would like to notify you on a serious concerned I have about a staff member at location 9501 South boulevard, Charlotte, Nc, 28273.
      Today 01/3/21 at 10:30 am, I drove thru a Popeyes drive thru and waited patiently for someone to take my order, after 5 mins of no one saying anything I pulled up to the window, a lady who is also a manager opened the window and looked at me with a very mean stare, I told her I would like to place an order & her response to me was to drive back around to the intercom. I explained to her I did that and no one answered. Her response to me was , she will not take my order unless I go to the intercom again and wait. She refused to service me and slammed the window. I was the only person at Popeyes at the time, there was no one in front of me or behind me. This is very poor service .treatment towards me as a customer was horrible. I was unable to purchase food because she refused to serve me. I hope this situation gets reported so no one else has to experience horrible customer service at this location .

      Thanks
      Jameela

      Reply

1554. I was at the Popeyes in Crosby Texas last night 1/2/21 at around 7:30 to 8:30 the manager Raul was very rude initially waited in the Drive-Thru at the window for 5 minutes then they came and got my ticket and asked me to pull up which I sat there for another 15 minutes while everyone else behind me got their food and was gone then they brought me my food finally and it wasn’t all there so I just went inside ask a manager for the rest of my food he said no he gave it to me he made me go outside and get my bag again so he can double-check again I did not have all my food like I said and he put one item in the bag and gave me back the bag and I left but then come back because he had not put it all in there by this time I was upset because he was very rude , so my son went in to get the rest of the order and the mngr ignored him at first so my son got hus attention and asked for the rest of the order but was told when he feels like it he would bc he could do whatever he damn well pleases .my son told him no sir I want my food now I paid for it over30 mins ago he then continued to tell my son to get out of his effing store he does whatever he damn well pleases it was a problem that should never have happened I am a general manager for 3 fast food restaurants in Crosby , Dayton and Moss Hilll . this is unacceptable Behavior especially from a manager by the time I got home everything was mostly cold .We ate it ofcourse , but the fries that my son went back in to get had a nasty brown chunk of something in the bottom I saved it bc my son turned the bag up to eat the remauning fries and he bit down on it and realized it wasnt a frie .not to mention Mr Raul would not give my recipt back .after I asked repeatedly.I was upset only for the disrespect from the mngr who immediately was rude and thought i was lying about not getting everything . i know what its like to be in his shoes and he handled the situation very wrong, which lost me as a customer , utter disrespect for your customers just think of all the cystomers that dont say anything just stop going to that location because of simular situations.

      Reply

1555. Was not able to use a giftcard at one of your locations.

      Reply

1556. I’m so tired of ordering and it’s wrong in some way. Today, I ordered an extra biscuit and didn’t get it. I know it’s not a big cost item, but to me every dollar counts. The added costs of delivery fees make it difficult to order. Popeye’s is the restaurant i order from more than any other. I try to call the Popeye’s location – Los Angeles on Colorado Blvd, but they rarely answer the phone. Even if they did, they’d just say to come in. I am home bound and can’t so, I’m just out of luck and money.
      Also, on your app as well as the delivery companies, you only allow 2 sauces. I always get 5 tenders and 2 sauces is not enough. Plus, you lump your honey, butter etc in with the 2 sauces so, if I get 2 sauces/dips for the chicken, I can’t get honey or butter for my biscuit. How cheap can you guys be?

      Reply

1557. Popeyes in Arizona at Dysart and Gelndale #10360 overcharged me. Gave me the wrong order. I returned to the store and have been waiting more than 10 minutes for a refund but the manager headed to bathroom about a minute after I came in. Employees are walking around with masks around their necks. This is like the 5th order messed up in the last few months. Tonight was so bad, I came back for a refund which I have never done before.

      Reply

1558. Tim Hardesty is the customer
      Hello
      You have awesome food
      However we placed our order at 5 PM
      We received our order delivery at 6:45
      I don’t mind waiting for a period for my
      Food but that is a bit much , especially after calling the business and being told
      That delivery drivers also have to wait in line
      Absolutely unheard of
      Every company should be making provisions for all deliveries to never be held up , not just because of covid
      No to add to this my daughter’s friend open up his sandwich to find a glove in it
      Can someone please tell me what is going on
      Come on you have great food
      I did take picture if you would like to see it
      One thing is for sure if your customers are waiting along time for delivery or just going threw drive thru and waiting a long time you are losing Money
      Because the word travels very fast
      Thank you

      Reply

1559. I have a complaint. The new Popeyes kitchen that just opened in Hazlet NJ on Rt 36, my wife and I were not happy with the pieces of chicken we had. I must say the taste was awesome, the size of the pieces were so small I needed a magnifying glass to see them, a bit of an exaggeration, but my point is clear. We’ve eaten at other Popeyes restaurants and were always more than satisfied with taste and SIZE of the pieces.

      Reply

1560. Popeye’s on Merritt Blvd in Dundalk, MD is as busy but requires Management – I left today took to long to place an order.

      Dundalk, MD

      Reply

1561. North Brunswick NJ.
      People who deal with drive thru DO NOT understand proper English with ordering and today with my order once at window It was all bad looks with All like I’m in the wrong.
      Thank God wearing mask not to spit in my food.
      Bottom line I’m an American and people Must/Need to speak/understand English as in America

      Reply

1562. Hi my name is machelle i stay in mobile al and aint no way i should pay $6.50 for my meal i am pissed shrimp dont look like shrimp tenders hard and look old like i am disgusted smh i purchased from Popeyes off government and d.i.p at the loop drive threw worker had a nasty attitude i am very disappointed …

      Reply

1563. I went to the Popeye’s on Mason Rd. in Katy, Texas on Jan. 1. I ordered a spicy chicken sandwich combo with fries and spicy mayo. I was told that they were out of fries and they would not have any until Tuesday. Also they ran out of spicy mayo and was told I’ll have to wait until they could make so more, after 10 minutes of waiting they got it made. In lieu of getting the fries, they substituted rice and beans. Once I got home, I had rice but no beans. This is not the first time that this location has had issues. I would hope that the Popeye’s management would not think that this is quality customer service or satisfaction. I would forward my receipt to you but I was not given one after requesting it. I look forward in hear back from you.

      Reply

1564. Ms Anika Sykes is very rude and unprofessional

      Reply

1565. I would like for Popeyes to consider opening a restaurant in Clayton, NC. We only have Smithfield Chicken and BBQ restaurant here and it is very busy because we don’t have any other choices of chicken places to choose from. The nearest popeyes is in Selma, nc and Raleigh NC. I have talked with neighbors and we would love to have your restaurant here. So we don’t have drive far out to get to one. You would have our loyal business at your restaurant if you consider building one here in clayton, nc. Please consider your delicious chicken to our town. Thank you.

      Reply

1566. On 12/31/2020 @8:26pm I stopped at a local Popyes in Rockford,il purchase food. The host of the restaurant give me a folded receipt with my purchase but the next day I realized that the receipt didn’t have my credit card in it. 

       At 10 Am I called the restaurant and no one answered and then I drove there about 12:15 pm. I explaine situation to the employee then she had the Manager to come up. She stated that Popeyes don’t hold credit card if the costumer doesn’t come back for it by closing of the same day because they don’t want to be responsible for a card.  Then she explained that the company policy is to cut the card up then put it in the trash.  So, I looked on your website for the policy but couldn’t find it.  

      Now I had to cancel the card and then started the process of getting a new one. Then I had call creditor about the situation and they will receive their payment at a later date. 

      I am just looking for policy and procedure of how to deal with card?

      Reply

1567. This is complaint. I went the drive tru the at the Harrison crossing in fredricksburg va when I got home the only thing that I found was a two piece and 3 order of fries the item was no 2 large Cajun rice i had some upset people I should not have to check my order.the staff at the location need to get it wright that why I am writing you.

      Reply

1568. The store in mckinney on 121 and Stacy road ALWAYS has their lobby closed for “cleaning” or mobile order only. I believe this to be a great inconvenience due to the drive thru taking 20-30 minutes to get 6 cars through it. I’m sure it’s losing business due to the drive they line being 15-20 cars long sometimes. I know it’s deterred me from eating here numerous times while on my lunch steak or just getting dinner for the kids and me.

      Reply

1569. Trying to get some information about Popeyes on Pershing Road in Decatur Illinois

      Reply

1570. Service is horrible
      20 minutes to get 3 finger

      Reply

1571. 5 wings in 11pc, Cold, Cannot get everything I ordered or napkins, forks, jalapeños. Rude manager. In line I’m next but ppl of color get called to counter from back of line happened last time also. I feel uncomfortable now. Seems anti white from my perspective. They make me think i shouldn’t eat at Popeyes ever again. Same scenario as last time. Lake city, Florida 121 main st location.

      Reply

1572. I am tired of being lied to by your Beaverton Oregon Popeyes. I often order all dark meat chicken and they tell me they won’t have any more today. If you don’t want to sell me all dark meat, say so, but don’t lie to me about how it’s not available.

      Reply

1573. I placed an order for a curbside order at 5:44pm.
      We had to pull into the exit entrance because the line was out into the highway.
      I called the store at 5:58pm and told the person that answered where we were parked.
      She rudely replied;
      Ma’am you need to pull around and get in line like everyone else.
      I explained that we already placed and paid for our order through the app. I also informed the peron that answered that the drive-thru line extendee the parking lot and was on the Highway 271.
      It was impossible to get in line if it was already at the light.
      She said:
      So you just expect to cut everyone?
      Then sarcastically states:
      Our line are always long, they reach Oklahoma.
      I tried telling her my order has been placed already through the app, 15 minutes ago.
      She replied:
      Get in line, like everyone else and place your oder.. We have no way of checking Mobile Orders.

      Seriously????

      This is how you train people to speak with customers???

      But wait…. it’s gets worse!

      I informed the employee on the phone that I always place my orders through the app. I’ve never had an issue like this before.
      I told her where we were parked, what make/color vehicle we were in, and even offered to come to the door.

      Once again she stated your location does not do App Orders, there’s no way to check and see that I have an order placed, and that I needed to get out of the parking spot we were in…
      And get in line just like everyone else!
      Honestly, at this point I was baffled….
      I’ve had issues with this store before; forgetting items, giving wrong items, etc.
      But this, this right here, this was beyond anything I’ve ever experienced before!
      I asked the woman on the phone if I could speak with the manager….
      She said:
      I am the manager and hung up on me!

      After that, we sat in the parking spot for probably one-two minutes…
      Just sat there in complete shock!
      We left, without our paid order!
      Placed an App Order at a different restaurant and got our food in less than 15 minutes (including drive time).

      I’m appalled by this employees actions, tone, and the whole experience!

      I would like to be refunded for our paid order that we never received!
      I would also like someone to call me back so we can discuss this further. My telephone number is 903-609-xxxx.

      I’m honestly still in shock about this situation!
      I manage a local radiostation here in town.
      My husband and I both own our own businesses.
      We would never treat someone the way we were treated tonight!

      Thank you

      Reply

1574. I received absolutely horrible service from the Popeyes on:
      45 Duval Station Rd
      Jacksonville, FL 32218
      United States
      I ordered 12 pieces of dark meat chicken and a large mashed potatoes and gravy-when I got home I checked my order and apparently either I was given the wrong order or someone else’s order because it was only eight pieces of mainly white meat chicken breast a couple of drumsticks -Potatoes and biscuits. After calling to report my complaint-after asking my order number I was trying to tell them about 20 minutes ago because I didn’t have it I was telling him when I came in we’re ordered and they yelled ”is this sound like that old lady that came through here?” I replied , “no I am not an old lady I am And not even in my early 20s /30s. “ then they said were younger drive up here and get your adopt me or what what is it and then they hung up on me-talk about very unprofessional rude crude and I was almost back to Georgia where I live-I was just trying report report it but they were beyond rude and I would never treat any customer like I was treated-as I am very familiar with the food service industry. I don’t care if I want get a refund or another 12 piece or dark meat chicken or what I just don’t want anyone else to be talked to as rudely for trying to buy dinner like that again

      Reply

      1. The Popeyes in Dubuque Iowa, customer service absolutely horrible! Problems with 3 different orders and my husband had problems one time and will not go back.The 1st time I was way overcharged but I caught it as I left the drive-through over not getting the managers special $8.00 difference for the same thing. The girl threw a hissy fit over giving me back the difference. 2nd time, I got home and I didn’t get what I ordered. I called right away and to this day I have not received my refund as promised. 3rd time was my husband getting home and didn’t get what he ordered. again I called ,the girl was so rude and argued with me by saying he got exactly what he ordered so the problem is on him she said! then hung up.no replacement and no refund. The 4th time was today right at 5pm (you can only order through drive-window) My turn to place my order in line, when I got to the pay window the girl said oh we are closing now! I said what,Its only 5 :00! She said I don’t care we are closing for the day! You would think she would have told me that before I placed my order! So I drove home without any food! I called corporate after my husbands terrible experience and a guy answered who spoke broken English,I could barely understand him! He took down all my information and said I will be hearing back from them soon! Well, I have not heard anything back yet?? It’s really too bad because I love their food.I have never experienced such rude loud and workers that could care less in all my life! I would go in and fire everyone of them(with new hires ready) start with a whole new staff of workers.I can see the place closing because of the lack of good help if someone from corporate does not step up very soon!( open here abt.2years)

         Reply

1575. The Popeyes chicken in homewood off green springs highway has been horrible 2 day’s in row. Chicken was dry, drink machine’s is out. No ice, place not being clean properly.

      Reply

1576. Complaint: Popeyes 9 and Kelly. Eastpointe Mi 48021. Waited in drive-thru 30 minutes. Finally make it up to order. Then told “they” are not taking anymore orders.

      Reply

1577. My chicken is raw on the inside, I at some of it

      Reply

1578. PLEASE what ever you do bring back the Dirty Rice. I am reduced to eating Bojangles Dirty Rice and it was disgusting. PLEASE think about bringing it back.

      Reply

1579. I love this Popeyes fried chicken been eaten there since the 80s in Dallas live in Decatur Illinois have a Popeyes here they can’t seem to keep it open what’s the problem? If you need a manager I’ll run the place!

      Reply

1580. I went to 2 Popeye’s one on Gen De Gaullist and one on Westbank and Lafayette. NO NODY HAD ON A MASK! If they did if was half way on. On Gen De Gaulle the employee’s has an attitude when the manager told them about wearing their mask. Please please please In force thus mandate with your employees 5049757lxxxx

      Reply

1581. Popeyes is my favorite fast food chicken restaurant unless it’s the one in castle rock CO. They never get the order right (and I’m not exaggerating that). I don’t know what or if there is anything you can do about this. I don’t want a free coupon, just fix this problem

      Reply

1582. Good Day,
      I am just leaving the Popeyes in Richton Park IL. The manager and the employees were not wearing masks. They also had at least 8 people in the lobby congregating without masks. This is a violation to the mask mandate while handling food. This is the third time this has occurred.

      Reply

1583. I made a mobile order and i went to go pick up the order and they told me they do not accept mobile orders so i had to reorder my food and pay again
      I would like a refund of one of the charges to my account

      Reply

1584. I have a conplaint with 6402 6th Ave. Tacoma WA 98406. Their services are not good, nor the management. I have had several bad experiences with this place. I have been in there since last year. This 1 particular restaurant has poor management. For this reason I will probably not return. Enployers are not nice either. They need to do better.

      Reply

1585. Please explain why I am in line sometimes for 30 – 40 minutes at the Popeyes’ and when I get to the stand to place my order I am then told that they are out of chicken sandwiches- this is such poor customer service. My lunch is one hour long and I didn’t have the opportunity to eat anything – thanks a lot popeye’s The Popeyes that I am speaking of is in Chicago on 47th between Cottage Grove and Drexel Avenue.

      Reply

1586. Ordered take out at location #2140;order # 55…paid $2.29 for side of red beans and rice,but did not receive it after waiting at least half an hour, with mom on level 4 oxygen!! Very dissatisfied! Mom is from Louisiana,and only eats Popeyes!!

      Reply

1587. Food was cooked in old oil. I was given 4 pcs. I asked for 4 wings only. Tea was not sweet. I asked for sweet tea. No receipt given when I paid. They said no paper in machine. Talk to manager Emberly & she started to get a little combative with me & I told her that I was nit gonna argue I was not satisfied with the did or service. Popeyes on 67thAve & Thomas Rd in Phoenix, Arizona. Lousy service. Have tried th hem on different occasions & service seems to continue to decline.

      Reply

1588. have been sitting in line for 40 minutes to order I only have an hour for lunch please have them to speed up please

      Reply

1589. Popeyes on 24431 Stone Spring Va. charged me twice on my debit card. On September 14. Didn’t realize until I got my bank statement in October. I’ve called 10 times and someone was suppose to get back to me. I’ve even called the restaurant they were so rude and hang up on me. Told me I had to bring my receipt, Told them we were on Vacation. They said to bad. I think I have been very patience after 10 phone calls. One person said they would send me coupons for being patience. NO COUPONS. Even though I really like Popeyes I will NEVER go back. Would someone please get my $28.27 back. Just can’t believe your customer service.

      Reply

1590. I picked up food from the Popeyes by my house Monday afternoon and it was old and cold I have eaten there before and it was good but I will never go back there again . My family couldn’t eat any of it .

      Reply

1591. I don’t like the customer service for the Popeyes in Rockford IL. They are rude and you have to wait to long to get your order. The workers just stand there and you wait and wait

      Reply

1592. The Popeyes at 11706 Jefferson Avenue -Newport News Va. Is the absolute WORST! They are SLOW and always out of something or there is a wait.

      Ex. Your company has discontinued Corn on the Cob, but they still have it on the menu…

      2. I went there one night and they didn’t have any CHICKEN ready

      Ordered through Door Dash tonight, they don’t have Sweet Tea

      This is the most poorly ran retail business that I have ever patronized. I have been in senior level retail management for 23 years, and this location is hands down, the worst

      Reply

1593. Seriously, the staff at the DFW International Airport needs to be fired! On December 29th @ 6:30 PM I waited 20 minutes to get to the register; the staff was too busy talking to take orders. When I finally asked what I wanted I was told they had no tenders. Isn’t chicken your business? I said, you’re kidding, right? The manager laughed. Very disappointed in the poor service and lack of product from the location in terminal A.

      Reply

1594. I got tenders in omaha on dodge street and they were not the greatest ..I called and basically was told to deal with it they were going to do nothing about it…it was my fault for not being to eat them right away…I work in the hospital and did not have that opportunity…and when I called it became my problem!

      Reply

1595. This is the second time I paid $40 for the 16 piece family meal and received 11 pieces of chicken!! I called corporate but I dont feel like they are gonna do much about it!! This is the popeyes in orange texas, both times my family is still not satisfied. It makes me upset

      Reply

1596. I received a $25 Popeyes gift card for Christmas. I was unable to use it at the Popeyes on 4601 Jonestown Road, Harrisburg Pennsylvania 17109 on December 28th. They said they didn’t have the correct cash register to accept gift cards. What good is having a gift card if you cannot use it. Very dissatisfied with Popeyes. First time trying Popeyes.

      Reply

1597. I need the store number for the Round Grove restaurant in Lewisville, TX to complete my survey

      Reply

1598. Looking for the store

      Reply

1599. rudes people u ha e every delt with store#11650. 1411 hey 16 griffin ga 30223. I had 2 spearTe orders so I was going to go inside to the counter to place the order. I told the rude girl that stopped me an employee that I had 2 orders. She informed. MEthat dining was closed. I told her it was a to go order. She told me I had to use drive thru
      So I told her she was very rude and drove around. When. They finally acknowledged me at the drive thru I ran into
      yet another rude young lady who informed me I couldnt get two orders orders in drive thru it would have to be on the same ticket. I ask her name and she refused to tell me. At that point she click off the speaker so I just sat there’s the line backed up behind me. Rudest service I have ever received. Will not be going back and I can not wait to share this story with my familly
      members and my many friends.

      wait to share this story of my experience with all my fa.ily and my many friends

      Reply

1600. I work at Popeyes on 2620 Old Denton Road. in Carrollton, Texas and my store manager is refusing to provide me with my check that I was supposed to be given on 12/18/2020. I have already put in 3 complaints to your office and I still have not received my check. This is illegal and I will report this to the Texas Workforce Commission if I do not receive a call back 214-892-xxxx

      Reply

1601. sir why is it impossible to get onion rings in Parkville md and Belair Md. I haven’t been able to get onion rings for 5 months, if you are not going to sell them take them off the menu. I f you are selling them your field reps aren’t looking at the PLS statement. one employee told me we do sell them any more. I called in a complaint 3 months ago and told the Parkville store on East Joppa Rd that and several employees laughed at me.

      Reply

1602. Why is it that your restaurant in chicopee ma never has chicken ready. Went there tonight at 6:15 one car in front of me in the drive thru. Wanted a 8 piece would have had to wait 15 mins. It’s not the first time it’s happened. Who has15 mins to wait. Restaurant was empty. Is it management or employees. It’s very frustrating because I love Popeyes chicken so tonight I KFC instead not a happy customer.

      Reply

1603. That it’s taken week in half I still hve nt got paid I am so over this job it’s been stressful week couldn’t get rest of kids Christmas stuff can’t pay bills cause I hve nt been paid

      Reply

1604. I am so tired of getting beans and rice and its all rice..Bad enough its just bean juice but can’t even get it..If I wanted rice I would go next door to Panda Express .Greenville tx store

      Reply

1605. Can I get a turkey any time if year?

      Reply

1606. Why is it ok for the popeyes in Utah to work 16 year old after 11:00pm on school night all the time and not give them any breaks on a 10 hour shift? This goes on all the time. I’m looking at the child labor laws and you are breaking all of them. The store closed at 10:00 and these kids are not getting off work until 12:00am or 1:00am. Ridiculous!!!!

      Reply

1607. Why do your commercials target black people? Contrary to the stereotype, all black people do not like chicken. The one with the black guy singing is over the top. Please be more sensitive.

      Reply

      1. I agree with you completely. Popeye’s ads are disgusting. They should be embarrassed by every single one if them. Why are all of the people in the ads black? The ads make them look and sound terribly foolish. I would never but anything from Popeye’s!!!

         Reply

1608. Dear Jose
      My name is Mr Thomas Yoder
      The love of my life works at store #2344 in Lincoln Nebraska. I
      t was told to us that an employee tested positive for covid-19/sars.
      The store was never shut down and disinfected… I wasn’t told of this for two days I was throwing up and bowel problems plus headaches… Harvetta and I took it upon ourselves to be tested.
      since management didn’t see the need to have all employees tested who had contact….
      Miss Harvetta Nelson was told that she was taken off the schedule and needed a negitve test in order to return to work..
      Here again I see neglect as she was e mailed her test and has not looked at resultes correctly .
      She was given multiple phone calls and messages
      from her G.M that she was back to work and back on the schedule.without her G.M having a HIPPA form endorsed by her and no test results t for her file this is not the way I was tought about business practices. This puts all at risk. Employees loved ones and customer
      My phone # is 402 416 xxxx
      Thanks
      Mr. Thomas Yoder p.s
      There is a lot of strange practices such as her pay $9.65 an hour when Popeyes school said it would be $10.0o she works enough takes makes and cashes out customers orders and passed the safe serve test but yet never got paperwork to take to health dept I think she is being used because she wants to be a supervisor and does what ever they ask of her send a secreat shopper I am sure Desiree’s story will be quite different from the truth.

      Reply

1609. Alison at the below address is the worse example of management I have ever witnessed. Please call me at 904860xxxx.

      I did a mobile order. The app told me to enter lobby and my number will be called. I enter red and the first thing I was told is the lobby is closed before I could say anything. I’m not sure why the door wasn’t locked. Then she says oh you have a mobile order. Yes I do, if I could have spoken. Then I was told out of chicken sandwiches and I would have to cancel. I said how do I cancel? She said I don’t know. What??? Just rude, nasty, and absolutely no customer service skills…and all of this in front of the other employees! I am baffled.

      xxxx Normandy Blvd
      Jacksonville, FL 32221
      United States

      Reply

1610. We always go to popeyes but some reason we had gotten our 12 piece chicken and it was awful would send a photo the thyes were not and bigger than the biscuits the drum sticks were smaller what’s up with that couldn’t even feed my family

      Reply

1611. To Management
      I frequently purchase chicken at the Upper Darby location. I was in the store on Saturday December 19, 2020 at @ 2:47pm. #12432 order# 57 461 S 69th st Upper Darby, PA 19082
      I noticed two of the cashiers had their mask underneath their chin. I said something to one of the young ladies and she instantly had an attitude. When I looked at the (cooks) they also had their mask underneath their chin as well.
      But, what was most disturbing, the Manager was having a meeting with the staff in the closed seating section and there was a young man and lady that had their mask underneath their chin also. This is not my first observation of your employees wearing their mask underneath their chin, I was there a month ago and witnessed the same.  This is reason for the email.
      I will definitely consider going to another location. 

      Reply

1612. I purchase $49.02 and on my second order I ask for a $10 box of strip and a 3 piece wing meal. After waiting behind 7 cars in line for 26 minutes. The lady told me she only heard that I ask for a $box. So she told me I would have to go around to get the 3 wings. Which is ridiculous and refysed to give me the 3 wings. I asked fir the manager and she told me they have any wings but the girl just told me she had 3 wings fir the next car. It’s really sad how unprofessional they can be. So when I said just give the the 20 box, she tells me she don’t have change for a 100. When I was behind 7 cars and my first order was $49. I live 5 minutes from this pop and I end up driving all the way to Chicago Ave. and Kedzie. I asked for the manager name who got smart and she refused to give it to me and claimed the manager left out when I just had talk to her.

      Reply

1613. Yes I’m a regular customer and I am always having issues with my food. Being short or old food with the Havendale store 11527 I spend at least 40 to 50 dollars and I’m over the attitudes that are present in that store I had a Make up meal because they shorted a entire dinner and then before that they over charged my acct. I wish that someone who cares about regular loyal customer would do me a curtesy and call me I was just there brought the food back because they didn’t have but a drop of gravy on the pot. And when I asked her response was I’ll have to charge for that what? And i left again all flustered I’m from Indiana and I love Popeyes but its obvious they don’t like me I am a manager and I don’t like to complain but this is it. Should I stop my business? Please someone get back with me. My number is 813 328-xxxx my email is mesutherlandxxxx @gmail.com

      Reply

1614. Dear Jose
      My name is Mr Thomas Yoder
      The love of my life works at store #2344 in Lincoln Nebraska. I
      t was told to us that an employee tested positive for covid-19/sars.
      The store was never shut down and disinfected… I wasn’t told of this for two days I was throwing up and bowel problems plus headaches… Harvetta and I took it upon ourselves to be tested.
      since management didn’t see the need to have all employees tested who had contact….
      Miss Harvetta Nelson was told that she was taken off the schedule and needed a negitve test in order to return to work..
      Here again I see neglect as she was e mailed her test and has not looked at resultes correctly .
      She was given multiple phone calls and messages
      from her G.M that she was back to work and back on the schedule.without her G.M having a HIPPA form endorsed by her and no test results t for her file this is not the way I was tought about business practices. This puts all at risk. Employees loved ones and customer
      My phone # is 402 416 xxxx
      Thanks
      Mr. Thomas Yoder p.s
      There is a lot of strange practices such as her pay $9.65 an hour when Popeyes school said it would be $10.0o she works enough takes makes and cashes out customers orders and passed the safe serve test but yet never got paperwork to take to health dept I think she is being used because she wants to be a supervisor and does what ever they ask of her send a secreat shopper I am sure Desiree’s story will be quite different from the truth.

      Reply

1615. I just bought a family pack and i only got one drum stick the rest of it was thighs. I have been calling the store and it goes to voice message. This is the popeyes in Laredo texas on saunders and Arkansas st. Im very disappointed

      Reply

1616. Popeyes Store #11414 in Okc has TERRIBLE DRIVE THRU SERVICE! To spend $19.95 and have to repeat the order 3 times, they don’t have half the drinks available, no condiments, then asked for dipping sauce, was looked at like WE were not a priority or a inconvenience was UNACCEPTABLE!

      Reply

1617. I’m trying to use a survey coupon at my local popeyes but the receipt is from another store. They’re telling me that I have to go back to a store in another city that I never plan on visiting in order to use the coupon. They said that are trained to say that and her manager Eliana told her so.

      Reply

1618. I have just left the Popeyes at 309 E Plank Rd, Altoona, PA 16602 – I will NEVER return. I will also give a very bad revue of your restaurant on Facebook and anyplace else I can. The manager waited on us and he was the MOST RUDE PERSON I have ever had the misfortune to meet. One of his workers had to take over for him because he was getting so rude my grandson started to have words with him. I would have complained to the manager, but he is the manager.

      Reply

1619. I got a family meal from the Popeyes here in lilburn ga on December 24 2020 and we all ended up with food poisoning after eating it. In turn it ruined our Christmas no one being able to keep anything down not even water. My daughter wasn’t able to enjoy opening her gifts for her having food poisoning along with her mother and I. I would like for you to investigate that restaurant mainly to see if my case is isolated or not. One thing is certain, I will never eat Popeyes again.

      Reply

1620. I went to the ridgeland ms popeyes on county line rd. There is a guy their named Trey. He is amazing. He was nice to everyone even when i saw customers and his coworkers arguing. Trey is a diamond and they are only making him tougher in that pressure. please look into what ever you have to do to promote this man.

      Reply

1621. I am in Shelbyville Tn and was so excited about Popeyes coming to town What a disappointment worst ever never enough product TERRIBLE customer service it’s a joke the managers Do Not care about there customers we will Never go to that store again always out of product biscuits always hard so very disappointed

      Reply

1622. So we just sat in line for 17 minutes of a supposedly closed drive-thru close 20 minutes before closing time only now or anywhere else we could have gone to be closed all because management at this location wanted to close down early and go home. Not to mention some people were getting served and others weren’t all through this closed drive-thru so I’m being told they’re not open and serving anything yet I’m sitting in a line forever!!!!

      This is your Peoria Arizona location on the corner of 83rd avenue and cactus and I would definitely like contacted regarding this issue.

      Reply

1623. My wife and I ordered “online” and was informed that our order would be ready and we would be called at the “counter”. Upon arrival, we were then told we had to sit in the drive thru, with cars wrapped around the building. This makes absolutely no sense, given the important fact that we placed our order online, in hopes to avoid “waiting” in a line. If this is the outcome for orders placed online, then maybe payment should be tendered once the order is presented. I am absolutely appaled and angered. Popeyes was a favorite of ours, this ignorance has certainly changed our minds. As I’m typing, I get to the order monitor and we are told the order is just now being assembled. I guess that’s a good thing, hopefully the order won’t be cold. This all happened at store 12454 in Duncanville, TX.

      Reply

1624. The cashier cussed at me, yelled at me and shoved my food at me at the glen location all because I asked her to remember to put the fries in bag because last time I got a family meal they didn’t.

      Reply

1625. I live in Houston texas and live on the eastside Market St and Federal rd and they are not doing wicked shrimp . So why are you guy’s advertising that special.

      Reply

1626. I was at your Altoona,Iowa location today at between 8:10-8:30pm. I ordered 14pc family meal with 2 sides of red beans and rice fries and 1/4 pound of shrimp. When I got home I had 5 small orders of red beans and rice that were sour. You can actually smell the how sour it is from the container. No receipt was given for my order. However, I called advise your store mangers Shawn and Amy who advised me that the red beans and rice were made a couple of hours ago and it may not be fresh but it’s not sour. They told me that they will put my name on a list and on my next visit they will replace my red beans and rice. My dinner is spoiled and I cannot enjoy my meal. I don’t understand how some can serve this to the public and thinks it’s okay

      Reply

1627. i go to popeye’s and order dark meat only and they keep giving me white meat. which i don’t like. hope the people that work at popeye’s know’s the difference between a breast and a thigh.

      Reply

1628. > Hello
      >
      > My name is Andrew Slater , my wife came through the drive through at Longmont, Colorado
      Popeyes and ordered 2 large meals for the total of 72.89$  My card was run at 2:51pm on Monday December 21st , my wife gave the person at the window $40 in cash, and said put the rest on my card. They took her $40 in cash and charged my card the entirety of the order. And then subsequently did not give us a receipt.
      > I spoke to Ricardo at the store and he told me to email you to get the $40 refunded but now I am spending time on this and it would be nice if I had the entire order refunded because this is bad customer service but at a minimum I need to be made whole. Please.
      >
      > I will attach (if possible)a screenshot of the text that I got showing the charge of my Discover card ending in 1813
      >

      Reply

1629. Management isn’t training new employees. They are literally throwing them at the window to take orders and not training them properly which is causing orders to get mixed up or not get filled at all. Another complaint is when you call the store they never answer the phones or they do answer your phone and do not say anything.

      Reply

1630. Love your food, but trying to get it in and around Milwaukee, WI is a complete nightmare. Customer service is nonexistent, with unfriendly bad attitudes by your employees, to getting orders wrong, to a completely apathetic attitudes by local management regarding any complaints. Countless people feel the same way and are ready to stop patronizing Popeye’s in our area, just look at the reviews online. I have been to your locations in other
      cities and states and have had much better experiences. I would greatly appreciate anything that you could do to remedy this situation. Thank You

      Reply

1631. I had a TERRIBLE experience at the 920 Washington ave, Racine wi location. I visited once and my order was wrong and was missing items. I was told to bring my receipt and that they had my info and would remake my order. When I return I was told by an employee that she didn’t give a and that she was the general manager and didn’t say that so it didn’t matter. I live 45 minutes from this location and drove there for nothing. When she continued to cuss and refuse my food being remade or a refund. I told her I was calling corporate and would be reporting her for her language and behavior. She was absolutely out of control and honestly maybe on some kind of drugs. I have never had anyone talk to me like this and it was unwarranted. I went to leave and pulled out to the stop light only to realize the employee had come out of the building screaming and cussing at me. She told me to pull back in so she could beat my ass and called me several nasty names including some prejudiced ones. I am 6 months pregnant and this stressed me so badly that I went into the hospital. It was the most uncalled for and ridiculous thing I have ever experienced anywhere. I did not in any way deserve this and did nothing to provock the prejudiced words and threats I received and I can show you footage to prove this. I have this all recorded and I want this person let go immediately as well as a refund. I have called the corporate number and was told up to 10 days until someone can assist with this. I am really thinking about contacting an attorney about as it had me physically shaken to the point I needed to go into the hospital. As of right now I am not satisfied that my call to corporate was received and that this was considered urgent. Please contact me as soon as possible. My phone number is 262758xxxx.

      Reply

1632. I went to your location in Brighton, CO on 12/21 @ 530pm. I attempted to order 2 number 9’s. The store is out of Bread for sandwiches!?!? How does that happen?? Additionally the person at the drive thru was incredibly rude. Saying they were closing at 8 tonight. This is not the first issue I have had at this branch, I’m not sure I want to continue eating at this restaurant.

      Reply

1633. I came up with an awesome jungle for popeyes.

      Reply

1634. Was refused service! Said computer was reloading WOULD NOT TAKE MY ORDER. Probably a lot of orders lost.i know of one. Northport Alabama location. I could understand if phe power was off no hot grease to cook with.

      Reply

1635. I would like to make a complaint on Popeye’s #2659. I have have had 2 bad experiences at this location and will not be going back, ever. My last experience on 12/15/2020 at 5:56 p.m., the store had a sign posted, direct change or credit card. The cashier with a green uniform shirt (she wouldn’t give me her name) attitude was so bad and disrespectful (both times I went into this location) as she told customers that if you don’t have direct change then we keep your money. She argue with the man in front of me, calling him a bad name (puta). then continue with the same bad attitude with me. The manager really don’t know how to handle her or the store and can really use training classes. I informed them both that I will be contacting the corporate office and I will not patronize this store again. Please be advised that I have let everyone I know not to go to this Popeye’s. Please assist me in investigating this store, thanks.

      Reply

1636. Popeyes in port arthur texas on gulfway drive is horrible I ordered a family meal and ended up with a box of biscuits tryed calling the number to get my order that i paid for no one answers and the manager had an attitude problem when i went back to drive thru to fix my order. All the employees was just laughing around all on there phones i know y’all had fixed theses problems before but it keeps going back to the same situation onces the corporate person leaves

      Reply

1637. Can you please tell me why your staff at the Senatobia, Ms location is so rude and seem to mess up orders al the time? Today is not the first time they have been so rude. It starts with you can not understand what she is sayin at the drive thru with the mask muffling her voice and then the rudeness continues at the window. After waiting atleast 8 to 10 mins for my order She started to give me the wrong order till I asked for the condiments and she realized what I had and then I get my order with mash potatoes and gravy instead of Cajun rice. Do you think I am going to go back thru that line again and get what I ordered? Not a chance!! They were s rude that I wouldn’t take a chance on what they would do to my food if I complained about it being wrong. This little town loves your chicken but there are so many comments on Facebook about how rude the employees are there. Please address this without giving the my name, email address or any other information that they can figure out who I am please!!!

      Reply

1638. This is minnie miller i will not be returning back to work cause they are not organized at the 1717 finley store in Birmingham al so i am done

      Reply

1639. I was a little disturbed late Saturday afternoon (12/19/20) when while picking up my food in the drive thru at the Fox Valley Mall Popeyes in Aurora, IL, I saw a young lady employee behind the counter on her smart phone. And necessarily, she was doing a lot of interacting with her hands. At the least, I found this a little unusual. While I know many use their phones at work these days to varying degrees, in the food industry, it’s rare I see employees visibly on their phones behind the counter where food is handled. Frankly, I can’t think of a device that might carry more germs than a persons cell phone, and that in general when in contact with food to any degree, that it would be elementary that this is only a break time activity, with hands thoroughly cleaned upon returning. And especially during these COVID times, maybe it should be even be strictly prohibited. There are other food chains I frequent as much as Popeyes where such actions are strictly prohibited. It just doesn’t look good. I felt it necessary that I bring that to your attention. Appearances are everything during these COVID times.

      Reply

1640. Hello, I would like to know how to submit a complaint/concern in regards to Customer Service and COVID-19 violations.

      Reply

1641. This afternoon I purchased the Festive special at the Brockville Ontario store. 10 pieces of chicken 3 sides and biscuits for $35.00. I got home with 5 legs,4 thighs and 1 piece of white “a wing”. That would be myasthenia purchase at Popeyes.

      Reply

1642. Popeyes has been a long time favorite of mine. From Phoenix Az. to now Asheville Nc. I have had the opportunity to have the best fried chicken in several states. With this being said, I really DONOT want this relationship to end, since it’s new to Asheville Nc. This particular store, mentioned above, is having just a few speed bumps. On our last three visits, items were left out of our to-go orders. Fries twice and beans rice once. On our fourth visit, we ordered the surf and turf as usual. This time there were only eight tiny shrimp, a small hand full of fries, no biscuit, and no condiments. A far cry from what is normally in the box. It was more of a kids meal. I can understand that the novelty of the location is a cause for being extremely busy. But when you ask the partners to make sure that all items are in the bag, then there are no excuses. I did check the bag before leaving for the items but did not open the box. Then again, I don’t feel that if the orders are being filled as paid for, then I should not have to worry every time we order. I do look forward to visiting the two locations in Asheville again, but if the orders continue being wrong, well let just say we’ll have to do without. One location we live 10 miles plus away and the other 20 miles plus away. We would rather do without rather than have any other fast food chicken.
      Much love for the chicken!
      I did try to contact the store several times with no answer and their voicemail is not yet setup.
      Thank you
      Robert Herrera

      Reply

1643. Norwalk CT Ordered 2 classic chicken sandwiches ans 2 biscuits. For take out. Got 2 spicy and 2 hard as a rock biscuits. All went in the trash when I gt home

      Reply

1644. I know I’m not the first one to complain about bad smelling food from Edgewood popeyes on E avenue in Cedar Rapids, Ia.

      Reply

1645. Hi my name Tina
      I’m live in maple ridge b.c Canada . I want franchise a branch Popeyes here . Pls advices me what to do

      Reply

1646. Covington, Conyers not been happy at either Conyers said yall don’t have spice chicken your sauce makes it spicy on the sandwich Duh mild or spicy is your thing wow

      Reply

1647. The Popeyes located in Texas City on Emmit F Lowry has horrible customer service. I was the only vehicle in the drive thru and still asked to pull up and wait for my meal. It seems to be the norm at this location. Happens every single time that I go there. The wait time is horrible.

      Reply

1648. The shurling drive location in Macon ga. Did not give us all of the food that we ordered. We paid for 4 chicken sandwiches and was only given 2. Their drive thru was not operational so you have to order at the window and wait in the parking lot. No receipt was given to us. This isn’t the first time I have had this type of experience with this location.

      Reply

1649. 12/19/2020 Saturday. After a hard day of driving and other work, I drove 20 miles, one way, to theonly Popeyes around, TA trucks top, Kingman, AZ. I fill out the survey yesterday to use today for a free 2 piece meal for the purchase of a Coke. I presented the cashier, after waiting in line for 20 minutes, with my earned coupon. She was confused and asked for the manager, a young man named Tony. Tony came over and after a lengthy discussion with the cashier, he did not know what to do, either, so he requested another lady employee for assistance. After already using my code on the first try of the cashier, Tony canceled that transaction and started over and now failed and told me I would have to pay over $5.00 and some change for my free meal and drink. Tony could not comprehend his error and demanded I pay. I told him to use my military discount, knowing he could not. I told not to use that. Because he was trying to. After tieing up the hold restaurant for another 10 minutes, a total of 1 half hour of my time and other customers, I told him to forget the order and asked for the manager and he said he was it. I told him he did not know what he was doing and wished him a merry Christmas. Tony tried to give the worthless, already used code on the receipt. I told him he had cheated me enough for one night. The staff needs trying in dealing with unique situations and getting the customers satisfaction. Sorry to do this but I felt you folks needed to know. I am truly upset that I had to drive 35 miles home upset and hungry!! This is only one of many well satisfied meals at this establishment. God bless and merry Christmas!!!

      Reply

1650. I am very disappointed the the time is 9: 19 pm i been waiting in line since 9 and still have not been able to order because one of the employees said they we’re short staff, this ridiculous today is Dec , 20 2020 and still waiting in line the time is 9: 22 pm. The store is located in sarasota at the Washington and 301.

      Reply

1651. Robert the manager at the Popeyes 1427 Austin Hwy in San Antonio Texas. Stole my money and food. Police was called But of course him being prejudiced he was able to keep my money and food. I have a video for proof

      Reply

1652. We would love a Popeyes in Canton, Ohio. We only have churches and KFC here but Popeyes would have more business than both. Plus Popeyes taste better.

      Reply

1653. We got food from your Mt holly New Jersey location , totally unpleasant all of my chicken still had feathers fried on it . They definitely need to be taught how to clean and cook their food better .

      Reply

1654. I waited over 30 minutes for my chicken.

      Reply

1655. 3100 E. Berry Street
      10:46 am I was at one of your Popeyes when no one was answering the drive thru speaker or window. The employees were hiding. Attempted to enter the lobby but the doors were locked. This is confusing as the hours list that the drive thru and Libby opened at 10:00 am. After knocking and knocking on the windows for 5 minutes they finally opened.

      Reply

1656. Bastrop la Popeyes has went to the dogs they never have any chicken besides legs and wings always. Out of at least one side order on top of that the service was terrible very rude and full of anger and very very ugly to us. Now we are having to pull up and wait. I wouldn’t complain but it’s every time we come here.

      Reply

1657. I go to Popeyes on Bessemer Avenue in Greensboro,NC at least 2 times a week. I am closer to Kentucky Fried Chicken and BoJangles but I prefer Popeyes. I have had some bad experiences at Popeyes and today is one of them. I have been waiting for over 30 minutes for an 11 piece chicken box. I backed up and asked about my order and the guy thought that I ordered 2 11 piece boxes which he had ready to give to me but when the girl came over, she said it was for the person behind me. Mind you, plenty people had gone after me. It’s not the first time this has happened to me here. The last time they ended up giving me scraps of chicken and I asked for my money back. It has now been 44 minutes and I still have no chicken.

      Reply

1658. How does an employee call her family to come and fight another employee and don’t get in no trouble at all no repercussions no time off I think that is wrong and I’m talking about the Popeyes on rainbow and it was a assistant manager call her father up there and pointed the other employee out her name was tay

      Reply

1659. Just a note to let you know of the events of Friday afternoon 12/18. Location is Popeyes at the petro truckstop in Salina kansas. A man had some kind of seizure in the dinning room. 2 patrons called 911 and tried to revive him. Shortly after , a few employees came out from behind the counter to help. The man was having trouble breathing and may have stopped completely. An employee believed to be the manager got into position to administer CPR. He did so at the direction of the 911 operator on 2 occasions. The man started to breath on his own. And soon after paramedics from the Salinas kansas fire dept . arrived. The man was taken away and we do not know the out come. THANK. YOU. To the Popeyes employees ….

      Reply

1660. At around 450 or 530 pm I went to popeyes in Benton harbor Michigan I paid 23.99 for two pops , chicken & two sides of beans & rice and 5 biscuits I never received the biscuits nor a receipt as to prove I never received the biscuits I called them and said my name is Liz ( Elizabeth) and I left a two dollar tip for girl with purple braids and two dollar tip for the cashier yet I never received my biscuits can you put my name down and when I come in I can get those biscuits she said yes , this is just for the record I hope they keep their word.

      Reply

1661. Payroll fraud at popeyes 10989.

      Reply

1662. Dear Popeyes am a very big fan of your chicken.The problem is Where I live at we don’t have a popeyes. Am located in Brunswick County Va. And it’s a vacancy building which is located in Lawrenceville Va.And the vacancy spot is located in Brunswick square shopping center. It was a McDonalds their but not no more.I know that would be the perfect spot for a popeyes.I have to travel to Roanoke Rapids NC to get your chicken. That’s to far for me to go everytime I want your chicken. I don’t want no Hardee’s chicken or KFC either. I love my popeyes chicken. So please bring your popeyes to our Community. Thank you so much. A faithful customer.

      Reply

1663. I purchased some Bengnet

      Reply

1664. Bad services wrong items. Rolls too hard to cut.will not shop again.

      Reply

1665. This is the second time item were left from my meals on 12/18/2020 place a order from New Rochelle NY store 4 meal order the one missing item is the 5 piece chicken 2 side and biscuit there was no fries in the bag call the store no one seem to know what was going on . I like Popeyes but I think it’s time for me to stop order there they don’t pay attention to what is done. Order no 50

      Reply

1666. Your store in key west is the absolute worst fast food establishment I have ever been too. The employees are lazy and rude !!!everyone is so angry at the fact you have to wait 30 minutes in the drive thru when nobody is in line . I will not be back. Worst employees in south Florida. Bring back Burger King for sake

      Reply

1667. Why is Popeyes in Boutte La closed at 10:30 am and all the employees are just sitting around, not even acknowledging that I am at the door?

      Reply

1668. Hi,
      To whom it may concern I have visited your yuba Sutter Popeyes in the Walmart parking lot for years. Up until now there is a manager named Vanessa that I have video of that I would be more than happy to send to you her being unprofessional screaming and not having one of your guys’s staple stock items. Which is mashed potatoes 2 hours before you close she yelled at me and my wife like we don’t have a profession and we could never afford Popeyes… LoL This is not the only time that I have been treated this way at this location. If you would like bank statements I will provide them it is totally unacceptable that Popeyes believes that they are running a place of business and hiring dysfunctional personnel to run their franchises I also told the owner that I would disclose his number if he did not call me back which he did not I will disclose if I get an email back from someone that cares about Popeyes future going forward it’s a shame these days that people believe that someone has to purchase your product!! that’s going to be the biggest shock online and with kiosks is that people will just refuse to shop because they’re not being treated the way they should be treated when spending hard earned money if I’m not worth your time I will show all of my receipts and find different avenues in order to voice my opinion it’s a shame that someone has to call the CEO at Popeye’s because of the reckless selling of your franchise and the lack of structure and follow-up due to your market team….

      Thanks in advance,

      Reply

1669. I ordered a turkey in a different city and gave the sales associate my debit number over the phone. The city was a 3 hour drive .I call around and found that another city had the turkey closer to where I lived. I called the store in Siloam Springs to cancel the transaction spoke Jiseph.he contacted the regional manager and was told I they had no way of canceling the order or refunding the monies. I asked if they could me a gift card and was told that they would to have the physical card in order to do that. I don’t understand why they did not have physical card for the purchase. Pleasw send me a refund. Asap.

      Reply

1670. I was order a 6 pieces of chicken strips from the app and manager said that they don’t redeem this #4688 at this location and I have alway get this order when I get the coupon on the app

      Reply

1671. Why do you participate on T-Mobile Tuesday and not honor in the store?

      Reply

1672. I recently visited the Popeyes on Forest Avenue In Staten Island, NY. I just have to say I will never go there again. The staff is absolutely horrible. The lady packing my food was the nastiest person ever. During these crazy days we are living we should have some kind of human decency. When she was packing my food she was slamming everything into the bag. When asked for sauces she throw them on the counter then grabbed them and threw them in my bag. Horrible experience. Never again.

      Reply

1673. We were just at the bypass on bardstown road and first they got our order wrong so my husband goes back into fix it and they weren’t nice at all and the other thing is we’re more concerned about us all the employees have mask on but they weren’t covering their noses I don’t think that does anybody any good

      Reply

1674. They managers at Popeyes have favoritism and don’t treat everybody the same

      Reply

1675. Just went to buy your 16 piece box and I took it home to feed my family and very upset it’s all dryed up and the pieces of thighs were as small as a silver doller and wings totally dried up along with the rest of the box I brag about Popeyes all the time but this was terrible I had to throw most of it away there was very little chicken meat on it had to serve other things for dinner what a waste of 40 dollers and they gave me 3 small coles slaws ?? No one is answering there phone either !!!!😡 maybe I should of went to chic fil a across the street ???

      Reply

1676. Popeye’s
      9045 Mira Mesa Blvd
      San Diego, CA 92126

      My family and I eat at your Mira Mesa location quite often. It usually is pretty good, but occasionally they mess the order up. Like last week 2 out of the 3 items were wrong. The first was I ordered a 2 pc with 2 thighs. When I left the drive through and parked I checked and saw that in that order they gave me a thigh and a leg. I then had to go inside (which was extremely uncomfortable for me duing COVID since I am 69 years old) to get it fixed. I checked the other orders and they appeared to be OK. It wasn’t until I went to eat my order that I realized they gave me a thigh and a wing instead of the all white meat I had ordered. I just sucked it up as one of those times it didn’t just go well.

      Now yesterday I returned to this same location. First bad thing was I waited in the drive through line for about 15 minutes and when I rounded the curve there was a sign that said the drive through was only taking cash, which I did not have. Maybe that sign should have been posted so you could see it a little sooner or just have an employee out there telling people cash only. So, I ventured inside (not comfortable with this) and placed my order. Here are the problems I experienced.
      1) Ordered a 2 pc and wanted two spicy breasts which there was an up charge for. One breast size was OK, but the other was about the size of a thigh. Both had the breading falling off leading me to believe these were old pieces of chicken. I should note that I went here at about 6:00 pm.
      2) Ordered a 2 pc all white, and again the breast was extremely small, the breading was falling off and this piece of chicken was very dry. Also, they did not put a biscuit in this order.
      3) On both orders I ordered Cajun rice as a side and both of the containers were only half full.
      4) Ordered a spicy chicken sandwich and this was OK, but the cole slaw had a little funky taste to it so my wife did not eat it.
      Anyway, I really felt you needed to know this because my family and I really like Popeye’s but are concerned that this location may be falling into disarray or maybe they just don’t care.
      Thanks for listening,

      Ron Pillera
      Canyon Hill Way
      San Diego, CA 92126

      Reply

1677. I was just charge $17.37 for eight piece or chicken at Popeyes on Gratiot store number 6096 on the billboard pacifically states 1399 for eight piece chicken only

      Reply

1678. 40 minutes and still waiting in a chicken order at your Popeyes in Baton Rouge- Government st. I thought I was good at 39 minutes when I got part of the order. now it’s pull to the curb. And to top it off, the cashier is stacking receipts by the register and like it’s 1950. You need to shut this one down.

      Reply

1679. I have order 4 times from this place and every time they leave a whole order out that I pay for!!!

      Reply

1680. Waiting in a line at government st, Baton Rouge location for 25 minutes and still told to wait to order! Horrible service!

      Reply

1681. I’m allergic to MSG. Is it in any of of your products? If so, which ones?

      Reply

1682. I ordered a Mild chicken dinner thru the drive thru, when I got home it was spicy chicken. I called them and talked to Evelyn and she told me to bring my receipt back and I could get the mild chicken. I don’t live in town so I told her I would come back when I could. When I did go back and was in the drive thru line for 30 min, I told them about the order they told me Evelyn was not working that night so I couldnt have my chicken. So I just drove off. I go there to Popeyes often but if this is the way they do business I won’t be back!!!

      Reply

1683. I was just charge $16.37 for eight piece or chicken at Popeyes on Gratiot store number 6096 on the billboard pacifically states 1399 for eight piece chicken only

      Reply

1684. My food was damn near 40 dollars and it was messedup the chicken was burnt i had to wait 30 minutes for some food mashed potatoes was trash also

      Reply

1685. Yes I visited the location at 333 dominion Blvd S Chesapeake VA 23322. I ordered a number 8 the chicken sandwich and the fries were cold not even the slightest warm. Drove back around and told them they gave me more fries same thing old cold fries

      Reply

1686. I have eaten at Popeyes since 2001. The food has and is great, however, while living in college park,MD. From 2014-16, Denver, CO from 2016-19 and now here in Pensacola Fl, my order is most often never correct.. I’m i. The military and travel around quite a bit but even though the food is good, it’s always a hassle trying to get the orders corrected without attitude and good luck trying to call and speak to a manager because the line seems to always be busy. I k ow how I would fix this if I were a regional/corporate manager but I feel that I should Atleast let you guys know about the lack of quality customer service and attention to detail at these locations. If I told you the number of times that my order was wrong, your head would explode. In Maryland, I counted 13 straight orders. 13!! That is insane. Thank you for reading and I hope this information helps. Thank you

      P.S. I’m writing this as I sit in the Popeyes drive-thru so I am a committed customer.

      Reply

1687. The Naples location on Collier Blvd is poorly managed being short staffed and refusing customers.

      Reply

1688. I went to the Popeyes in Altoona Pa #12390. They didn’t have any Coleslaw and I asked a large Red beans and rice. I got a small white Styrofoam container. I understand that these are trying times, but when you are paying 30.00 dollars for a meal I expect to get what I asked for.
      Thank you time . I really do love Popeyes.

      Reply

1689. Your store in Rowlett, Texas door is always locked. Can you tell me why the door is always locked. I don’t do drive thru.

      Reply

1690. I had a horrible experience at your 1101 powder springs st Marietta GA 30064 location on 12/15/2020.I’m never going back, I had a bad experience once acouple months ago and tried again today thinking the store was having a off day. I was wrong! Today I’m telling all my co workers not to give popeyes any of their hard earned money and try KFC across the street.

      Reply

1691. I came by last night in the drive thru at 9:00-930 and they were extremely rude. My questions were not answered they were too busy laughing and talking in the bathroom I couldn’t even place my order I ended up leaving.

      Reply

1692. This is the third visit I had with Popeyes in Lincoln, NE and found unsatisfactory service. Why did I go back for the third and last time??? Because I love the coleslaw and the chicken, All three times the workers wore masks without the nose covered. but not just one employee, most of them… Last time I did not get he coleslaw (to go order) with my meal and my husband did not get his fries. Today, I went in and tried again, give them one more chance, I thought. Again, no proper mask wearing. Employees were busy talking with each other. I ordered two combo meals but could only have one glass (which the employee handed to me with her fingers inside the glass. I requested a different one and she said, but I have gloves on (yeah, which she had touched everything else, including her nose when she pulled her mask up after I made a comment). Got home and the fries were on top of my chicken and they were supposed to go in the other combo with a sandwich. The coleslaw container was only half full. There was one utensil, which fortunately we did not need since it was takeout. My husband did not get his tea.. I felt rebuked when I asked for another glass, which I did not get and when I mentioned the noses not being covered since Lincoln has a mask wearing mandate inside businesses. I guess I had better find another place that has good chicken. The location of the establishment is on 5000 something North 27th Street in Lincoln, NE. Someone needs to step in and do some employee training, but don’t matter since I will not go back for a fourth time.

      Reply

1693. Dear Popeyes,
      Today I was in your store to pick up food from Sterling Virginia next to rode 7. the
      problem when I collecting my food I had two drinks and one package of chicken so normally I took my food to use my left hand and I used Right hand to collect drinks but unfortunately your cupholder was broke and I dropped drink. Then I was telling one of the lady that I drop drinks can I have a new drinks please and your cupholder is broken, so one of the man I believe his name is Kevin he came front of me and he start shouting me why I drop the drinks but I stayed the cupholder It’s too soft and the drink is too big but he continuing his Shouting and start teaching me how to hold cups and And he used word multiple times Front of everyone it is very disrespectful for me so I start taking video how bad he was. Then I told your manager what happened that time He leaves counter and came to me to fight. And I I told him I will call police. Please take action for this occurrence if you want I can provide the video to you or social media.
      Thanks

      Reply

1694. Inquiring re new franchise locations in Western nc

      Reply

1695. I think it is BS that you cannot pick up your online order thru your drive thru.

      Reply

1696. I am at the Popeyes in Whitestown Indiana. The service and staff are unorganized and unprofessional. Please send a manager in as a customer. The staff behavior is unbelievable.

      Reply

1697. Popeyes chicken location 33900 Van Dyke sterling heights
      never open on time & never has chicken sandwiches or enough staff. This has happened on at least 4 tiimes within the past 3 weeks. This location needs to be retrained or closed. Terrible customer service ever

      Reply

1698. To Whom it may concern,
      I am a frequent customer of your restaurants . I travel often and dine often at your restaurant in many cities. I and my family love your product you all are my favorite fried chicken franchise. However Saturday evening 12/12/2020 my family and I stopped at the 3352 Broad street Chattanooga TN. Ordered a 16 piece family meal and an additional 5 piece tender meal. I paid $41.65 What I discovered when I arrived at home 35 miles away was a shortage in my order. I received the five piece tender meal eleven prices of chicken (mostly wings) one large family side and three small sides no biscuits. Imagine my frustration, trying to feed seven hungry family members with a few chicken wings and a few potatoes. This is not the first time I have been shorted or haven’t gotten my order right from this location. I will with all likelihood continue to be your customer, but not at the broad street Chattanooga location. Please refund my money I am very displeased with the service I received and outraged at the theft. Sincerely, Freddie A. My address is xxx county road 789 Ider AL. 35981
      Strickland

      Reply

1699. I don’t understand why Popeyes in Billings Mt has chose to have a smaller size of chicken on the chicken sandwich. They were first large and still are other places in the us. They clearly have chosen to serve half the chicken breast now! Can we plz get this made right here!

      Reply

1700. I am inquiring about:
      having a Popeye’s Fried Turkey shipped to my address, in Georgia, in time for CHRISTMAS…

      Reply

1701. I am trying to order a chicken sandwich at 9:33 and they are telling me it will be 20 mins and that I should come back tomorrow. What??? You don’t close until 10:00. What the heck is going on with this company???

      Reply

1702. The Popeyes located in Summit has turned into one of the worse Popeyes. The inside is dirty, the employees are rude, and the managers don’t care.

      Reply

1703. Well I have loved popeyes for years. We wait inline for ever to get your food. Unfortunately those days are over in Amarillo Texas. The customer service does not exist at the paramount store. Didnt get everything again. Called and Pedro,the mgr was happy to have us drive back and get it. Went and then the lady at the window was super ugly about it. Really?? I paid the full amount with no complaints. I’m gonna miss the chicken. But not the attitude.

      Reply

1704. I went to the Popeyes in Burbank, IL on today’s date (12/13/20) through the the drive-thru at approximately 2:00pm central time . I began to place my order and I was trying to do a separate order. The employee asked me to drive up because we seem to be having trouble communicating. I drove and explained I had a coupon at which time she asked for a code which I could not find in the coupon. The employee then stayed we do not do separate orders then proceeded to give me my money back and then told me to mice out of her drive through line. The coupons I had I received in the mail abs they had no code on them and I did not understand why I could not do separate orders. The employee was very rude and I thought Popeyes was a family restaurant

      Reply

1705. I was in the store about an hour ago and there was a young lady behind the counter back at the desk that was dressed very inappropriate to be behind the counter for the food is the shorts she had on she should have just had on nothing professionally was not good

      Reply

1706. The Popeyes on Nine smile Road Pensacola Fl has to be THE worst managed restaurant I’ve ever dined in. The staff ignores customers, is indignant and acts like customers are a bother. On top of that they messed up a very simple order on 2 things.

      Reply

1707. Please call regarding a compliant against Popeyes Kennesaw & Fred Hood 12/12 3p-4p

      Reply

1708. I have just moved from California to Coos Bay Oregon and we need you here. All we have is a KFC for chicken and Popeyes is so much better. Please come to Coos Bay Oregon.

      Reply

1709. Your store # 11248
      Hello my name is Samantha… I have an issue with this store services the people who work their are extremely rude and have no etiquette whatsoever. Not only did she get our whole order wrong she rung up whatever she wanted to charge me. This has happened 4 times to me now and I am extremely pissed off!!! I would like someone to contact me about this issue. Thank you!

      Reply

1710. 1005 N Magnolia Blvd, Anaheim, CA 92801 is a store I used to frequent weekly, the food was that good. Than they couldn’t seem to get my order right the final straw was when my family meal was missing the chicken! Only the biscuits were in the box. Well recently I decided to give them another try & I was happy with my orders for about 3 visits. Tonight I went in for a family meal & instead of my mild original chicken pieces I ended up with chicken tenders. I will never eat at Popeyes again.

      Reply

1711. I’m now a customer at this Popeye’s and the food is lovely but I must say that I’ve worked with the manager Tory in Oxford for a brief time and now that I’m no longer there I will say that she follows rules when she feels like it and she discriminates against employees she doesn’t like. She is not fit to be an employer or manager. She is childish and, due to a lack of a better term, “ghetto”.

      Reply

1712. I ordered food at 6:30pm ,it’s now 8:32pm ,and I still haven’t received my food ..I am call I got the store to cancel and no one is answering the phone,it’s saying the mailbox is full ! My kids are staving this was the worst service ever I don’t want the food anymore and if they charge me I am demanding a refund this is ridiculous

      Reply

1713. I purchased a order from store #3587 253 garrissonville rd stafford va 22554. Order #608 . We waited in the drive thru for 45 minutes spent $48.73 got home to eat our dinner to see red chicken thighs, breast meat that is mushy and uneatable. We’ve been calling the store for 30 minutes only to get hung up on ! This is unacceptable business! We called the Fredericksburg store asking for corporate numbers only to get told they can’t give us any information . We’re very disappointed with your stores. Please feel free to contact me (704) 441-xxxx

      Reply

1714. Hello, my complaint is about store number 7021 Harrison, NJ
      Customer service is horrible, the cashier didnt know the current promotion and decided to argue with me over an upcharge for a beverage when all of the fountain drinks were empty.

      Reply

1715. Went to Store #11811 and ordered the wicked shrimp meal. They were out of the smokey garlic tartar sauce for the third time in a row. They didn’t have tartar, cocktail, or any sauce at all. The fries were cold and stale. And they have about ten young kids working that stand around in a huddle socializing. They don’t even want to help customers cause it’s interrupting their social time.

      Reply

1716. I was so excited to try the chicken sandwich for the first time. Wait 15 minutes in line for them to tell us their credit card machine was broken and they were only taking cash. I didn’t have cash. I am extremely disappointed and will not be trying popeyes again. The manager was extremely unhelpful and rude.

      Reply

1717. Good afternoon I visited store number 11530 on 12/08/20. My order was #11 in the drive thru. My food was horrible to say the least. The shrimp was not fresh at all. I could not even eat it. The two Tuesday specials I ordered were not fresh either. In this day and time no one has money to throw away. I attempted to contact the store no one ever answers. I was very disappointed with service as well as the food and to not be able to resolve this with someone locally, well let’s just say it did not make the situation better.

      Reply

1718. I know and understand that the country is in the middle of a pandemic virus. With that said I have to lament the limited menu and no flexibility to it. Yesterday i went the the store #9938 in Mira Mesa, California and ordered (5) 3 piece dinners and told the person taking my order I did not want drinks. His response was it is a combo price only and includes a drink. I explained I had no way to carry the drinks and did not want to chance having spilled drinks in my vehicle. I was told “the price is the same whether you take the drinks or not”. I took the dinners and spent $55.44. I realize a person taking an order is following orders from above but honestly feel they should be given the discretion to adjust a price for customer satisfaction and goodwill.

      Reply

1719. Franchisee is pushing for unrealistic goal durning a pandemic. Due to unrealistic goals we are unable to train properly…what’s your advice, we feel we say anything to our DM it goes no further than that. If we say anything to his supervisor we will get a reply of no excuses! Its stressing several GMs out and forcing us to lie about metrics to achieve their goals. We are not giving the tools to excel. We are working with 50% grade equipment but expect to provide numbers of a 100% grade store. In fear of losing my job I would like to remain anonymous. Just need some advice.

      Reply

1720. Good morning to you,

      I’m sending this email because I can’t get in touch with anyone at the Eden Prairie Store #11442. I have trying for days now and I just can’t reach anyone. I went to this location on 12/6/2020 at 3:36pm and went through the drive thru and ordered a #4 with a coke and cole slaw for my side and an apple pie. The person in the drive thru was not pleasant to speak to sounded like he did want it to be busy and just wanted to stand around. He did not greet us at the order menu and did not greet us at the window when we paid for my meal. He did not give me my apple pie nor was there any honey and biscuit in the meal box. I tried calling that night and nobody picked up the phone. Then I tried several times after that and still not answer went to a voicemail. I’m not sure I want to ever come back to a place that does not appreciate all the customers that want to support all the workers at this restaurant. With everything going on today one would think this is a good thing that people still want to go out and get something to eat to help support our local establishments. Something needs to be done about these types of workers. Also someone needs to be picking up the phone when people call and not letting it go to a voicemail.

      Reply

1721. It’s 11:00am and there are 4 cars waiting for chicken.. In the parking lot. Opelousas la, 70570

      Reply

1722. Very poor, disrespectful, and nonchalant attitude

      Reply

1723. I ordered 2 mild specials from popeye’s on Tuesday Dec.8th from 13337 Eucild ave, Cleve.Oh,44112,I recieved spicy instead of mild I called the manager said bring it back and get mild i returned the chicken uneaten and got home and it was 2 pics spicy and 2 pics mild but the spicy was so hard and dry it looked old ,the mild thigh was not cooked all the way so i refuse to keep running back up there so i threw it away ,i would like to send these pictures of this chicken to cooperate or somewhere to see what i was served i only spent $4.00 but that was my money and that is unacceptable. .send me a email I can send pictures to I started to call the health dept.

      Reply

1724. I was overcharged again at store #10878 here in Monroe for the exact same items as the first time. The first error I can forgive but after letting management know, I did not expect it the second time! When I ordered a three piece chicken tenders I was charged with a side of mashed potatoes and gravy at $1.99. It was my impression that such came with it as one side. My ticket number was 673

      Correct me if I am wrong here and I added a spicy chicken sandwich with a side order of red beans and rice.

      My total was $12.80 and I went through the drive-in window. Please acknowledge my error or yours.

      Reply

1725. We go to popeyes often and lately one miss up but now it has gotten crazy but cannot get ahold of anyone mail hox is full two front wirkers was talking aboutctheir date last night and i got over charged and plys didvnot give me my drinks please some one call ys 4097819387

      Reply

1726. I went to Popeye’s for the first time in more than 5 years for the chicken sandwich. They were out, that was ok because it was late in the evening. So, I ordered chicken strips instead. The 3 chicken fries sized chicken strips I received for my $5.63 was more than disappointing. I was astonished at what was in the box! I understand prices have increased on everything but that was ridiculous. I will probably never dine at Popeyes again based on this experience.

      Reply

1727. I went to Popeye 4900 store in Orangeburg on 11-15-20 and purchased 14.16 worth of chicken. When I got home and looked at it , it looked as it was cooked a week ago all dried out, possible recooked, I guess they passed on the old stuff to an old white man. Very dissatisfied with your chicken, I want be back.

      Reply

1728. location: on Marietta Highway, Canton GA
      No onions on three occasions. Either the store needs a larger quantity delivered or the staff does not want to prepare them. Either way you are losing business because of it. Please address this issue.

      Reply

1729. I would be remiss if I did not let you know about our experience at Popeye’s in San Bruno, CA located on El Camino Real. See attached.

      We placed our order online at 3:56 pm on the web for pick up and the order was not ready until almost an hour later. The clerk handed my order to me around 4:36 pm. I had to go back twice because items were missing. They said my order was delayed because the popcorn shrimp was not ready. Over 20 minutes later they were still waiting on the shrimp. I asked if the remaining items were cold due to the extended wait for the shrimp. The clerk said everything was fresh. However, that was not the case, all was cold. I knew for a fact that would be the case since I saw my order sitting there waiting for the shrimp. You had more than enough staff working. I counted 8 people that I could see including the manager on duty Zulema.

      While I was waiting, there were THREE other orders that had issues. Also, the staff that puts the food in the bags and boxes were not wearing gloves. You have multiple people touching the tongs used to put the food in the boxes and gabs. The staff who bagged the food were wearing gloves. However, they never changed out their gloves the whole time I was there. I am not sure if this is your procedure or not. Just thought I would let you know.

      We try to help businesses during this rough time but this experience was so frustrating and my food was cold that I had to “complain”.

      Thank you for your time,

      sheela

      Reply

1730. Unfortunately, this is a complaint
      I drive through a Popeyes , store #7112
      The lady who took my order was hateful & outright mean & while I was in line, she spoke in rude tones to most all of us.
      When my turn came, upon trying to place my order, she kept speaking to me quite rudely.
      I asked for the Manager & she did apologize for the employees actions but as the Manager, why would you allow an employee to act in this manner.
      Almost every time I frequent this location it’s the same thing.
      Food is almost never fresh & this is why I mostly stay home & cook
      I’m sick of all the rude , hateful workers even before the pandemic
      No one cares not even corporate!!!!!

      Reply

1731. Hello. I went to Popeyes 2 days ago and ordered the 3 piece spicy chicken tender combo and they did not give me the fries to my order and they gave me 3 tiny pieces of chicken. I’m a regular customer at Popeyes and I was shocked by the quality of the food and the missing order. If something can be done abkut this I’d really appreciate it.

      Reply

1732. Hello. I went to Popeyes 2 days ago and ordered the 3 piece spicy chicken tender combo and they did not give me the fries to my order and they gave me 3 tiny pieces of chicken. I’m a regular customer at Popeyes and I was shocked by the quality of the food and the missing order. If something can be done abkut this I’d really appreciate it.

      Reply

1733. Can’t believe you’ve discontinued the onion rings and no shrimp for over 3 months is unacceptable. That’s the only two things I like – so I guess I’m discontinuing myself from your customer list.

      Reply

1734. Dear Popeyes. Please please do the Cajun turkeys for Christmas. I ordered a Turkey thanksgiving and the store gave it away. We got there and it was gone. Your the best chicken ever

      Reply

1735. Yes I have been waiting 15 minutes to get an order of chicken livers cooked this is uncalled for I know it don’t take chicken livers this long to cook I’m in the Florence Alabama area

      Reply

1736. Y’all should take lessons from Cick fil a because your customer service is the absolute worse that I have ever experienced.

      Reply

1737. Store #5592 Newark, CA

      Waited in line via drive-thru for a good 5-10 mins. Your employees were moving the line thru pretty fast considering it is Tuesday. However, when I pulled up to the order speaker, I waited for a voice to greet me and take the order. I didn’t hear any sound at all for a good 2-3 mins so I just pulled up to the pay window. Employee just played dumb and ignored my voice…acted like I had made a mistake! Well, needless to say, bad service from this location and employee.

      No apologies or any response when I asked why nobody responded when I spoke several times into the speaker for assistance. The employee didn’t say thank you either. Quite rude. Not patronizing this location again. Terrible shame he was so rude and extremely devoid of any noticeable customer service skills.

      Receipt information:
      Store 5592
      35193 Newark Blvd
      Newark, CA 94560

      Host name: Marcos
      70006
      Date of transaction: 12.08.20
      Time: 11:54 AM

      Order # 640 (drive-thru)
      Total purchase charged to my credit card: $26.33AM

      I don’t typically complain since it is Tuesday specials for your brand…but please, please do something about your customer service training. Made me feel as though I was singled out as the Jeep behind was acknowledged by the order taker and the Prius that was in front me.

      Hope this wasn’t a racial discrimination thing either as I am of Asian descent.

      Reply

1738. The rudest manager and worst customer I have ever experienced at a popeyes. I will never eat there again. Albermarle Road…Charlotte NC…December 8th, 2020 at 3pm.

      Reply

1739. I have been trying to contact the district manager of Popeye’s in Taylorsville, Utah since the end of November 2020. I have emails to back this up as well. Seems no one gives a damn about customer service. They responded that they were looking into it and even said they were going to send coupons. I have heard nothing. My bank is now involved for charges made by Popeyes. I am tired of trying to get this issue resolved. I went to Popeyes on November 13, 2020 at 6:43 pm. I ordered 4 spicy chicken sandwiches, a large macaroni and cheese, 2 large fries and the Jambalaya. When we paid and pulled away from the drive thru, it was discovered they only gave us 2 of the chicken sandwiches and no jambalaya.. They charged me for 6 Spicy Chicken Sandwiches and gave me 2. They did not put in the Jambalaya either but I was charged. By the time we got home, we ended up throwing away the fries. The line was very long and we tried the door and tried calling over and over and no one bothered to answer the phone. We decided to wait until the next morning to reach someone. I called the next morning as soon as they opened and was told to come down for a refund. I went down and the person saying he was the manager let me in the door. He was not wearing a mask and I was very uncomfortable about that. Instead of giving me a refund, he charged me again. Then only wanted to refund me $17.28. They did refund me $60.07 and $17.28. I pulled up my bank account after I got home and I was still shorted $36.74 as it appears they charged me again after I left which is why my bank is now involved. I have emailed and no one will take care of this. I think the manager there should be fired for not wearing a mask and one of the co-workers identified himself as a district manager which I know he was not. This is going too far and I want a resolution.

      Reply

1740. I am done with the Popeyes on walton ave. in New Caney TX! The past 5 or more times the family order of cajun fries tastes never fresh as if it’s sat in its own filth for hours on end. The store is usually out of cocktail sauce and items specific to a meal. They obviously don’t care about the store!

      Reply

1741. Aloha please ask your leadership to speak to The Popeyes Chicken Kapahulu Oahu Hawaii. They were very distespectful and saying negative things. Please see the video. I am a delivery driver and was there to pick up a order for one of your customers. If I had a video recorder you would agree their behavior was not in Standatds with Your leadership. Thank You very much
      Marty Osborn

      Reply

1742. I have been using Popeye’s at 190 Port Saint Lucie Blvd., Port Saint Lucie, Florida, ever since it opened. The last 3-4 times I have been there to order, they never didn’t have cole slaw. THAT is what makes Popeye’s chicken great! The chicken itself is great, but the come slaw makes it soooooo much better! I don’t know what’s going on at that location, but somebody needs to do something. I haven’t always been pleased with management there. Another thing: when I do get to order coke slaw, the cup is never full. Give people their money’s worth! Quit skimping! When I order a cup of something, I want a FULL cup, NOT 3/4’s a cup!! The location in Oxford, Mississippi, was good about customer satisfaction and I always got a FULL cup there.

      Reply

1743. I paid for my meal and left it at the window when I saw the disregard for anybody’s safety that happens at Popeyes when somebody does not have gloves on has their mask down on their chin and wipes their nose on their wrist I will not eat the food they serve me, sorry time to step up to the 20/20 Popeyes

      Reply

1744. As to your TV commercials, what advertising genius thinks a squealing old man with a mouthful of mayonnaise slathered chicken sandwich is appetizing? It’s repulsive and a major turn off.

      Reply

      1. I just got done emailing Popeye’s about ALL of their ridiculous and embarrassing commercials. None would ever encourage me to be a Popeye’s customer. However, I also just read many of the complaints regarding food and employees, and I think Popeye’s sets the bar very low, so it should be no surprise that their ads are of such low quality.

         Reply

1745. First of all .. I ordered two legs and mashed potatoes /gravy
      Secondly I ended up getting a thigh and a leg and fries! I literally hate thighs! And the fries was cold!😡

      Reply

1746. I am writing today to complain about the horrendous service at your Oak Park, Michigan location: 25910 Greenfield Rd. I frequent this location and cannot remember the last time I ordered food and there wasn’t a problem or I have to wait in line, sometimes for over 30 minute. This is unacceptable. More often than not my food order is missing items such as, utensils, straws, napkins, condiment items such as hot sauce, honey, etc. They also sometimes close earlier than their hours say, have items on their drive-thru menu that they have not had for multiple years, such as green beans. I

      It just seems that there is a lack of good management and business sense. I love Popeye’s chicken, but I will stop going if this does not change. Again this is unacceptable!

      Reply

1747. 30 min in drive threw, black girl never got off her cell phone, left with nothing

      Reply

1748. I just ordered a 4 piece dinner it came with a unusual small breast and three wings plus the normal sides. This is ridiculous; (store #5828, Arvada, CO).

      Reply

1749. I had a pick up order that was to be ready at 4:53pm, I got there at 5 pm the lady at the window seemed to have a attitude she said she couldn’t find the order an asked me to pull up as if they would bring it out since I was in the drive thru, I proceeded to do as asked sat there for 20 min no one ever came outside, so I went ahead and went in and as I was going to tell her the order number from the order she had the order on the counter bag opened so who knows how long it had been there an no one attempted to bring it out, I proceeded to thank her but for whatever reason she seem to have some sort of chip on her shoulder and she kinda held the bag up an back a little as if she wasn’t gonna hand it right to me I wasn’t able to get her name she was running the window an she had medium size jumbo braids. The store address was 2701 E Busch blvd in Tampa Florida. I did not appreciate the extremely long wait and the customer service was horrible rude an very unprofessional as much as my family loves Popeyes I cannot continue to go to a location where I’m treated with such nonchalant attitude and service. I apologize for not having a name I just was ready to leave at that point.

      Reply

1750. I went to your 1149 west Markham location the manager there named Penny is disrespectful, rude and tacky. I had gone in the store and placed my order when I got home my order was wrong. I called so they can fix the order again She (Penny) told the person who answered the phone we not remaking nothing. I went back to the store went thru drive thru and stated I was on the phone when she told the employee to tell me not to remake nor give a refund. After I stated that I would call and email a complaint in she stated she didn’t care what I did. This is a disservice to the food industry workers. If a person doesn’t care about their business they should choose another profess.

      Reply

1751. I just want to say that your food is great but your restaurant in Naples Florida on Collier Boulevard has the absolute worst service in the world they always run out of food and I will never go back there again I’ve tried several times but it’s always a problem you should take some pointers from Chick-fil-A as far as how to run business as far as the customer service end of it

      Reply

1752. Can you please put a Popeyes in shinnston West Virginia

      Reply

1753. I went to the Popeyes in Salisbury Md, ordered a 12 piece meal with mash potatoes and coleslaw , got home 12 miles away sat down to eat and potatoes tasted old and NO coleslaw. So I returned 5 days later to place a order and showed my receipt to manager on duty , and told her I couldn’t call because I have bad service where I live and she told me that she wouldn’t give me a replacement , so because she wouldn’t replace a simple coleslaw u have lost a loyal customer . This is unexceptable service from this location . I didn’t even complain about how nasty the potatoes was and she couldn’t give me a small coleslaw . I’ll buy my chicken from royal farms from now on

      Reply

1754. ON 12/05/2020 i been working for your company do to some of the manager work there it has been problem with other you can go to tell the manager then she will act like she dont care about the situation of whats going on so i work at the one in Gulfport,MS 39503 on 2420 PASS RD . i was fried cause the guy i think his name was O’Brein he kept bumping into me without say excuse me an i said something then Amanda she told me to shut the hell up so i told her she not finna talk to me like a child an she was mad do to i was still tell the guy he could say excuse me but God knows she didn’t make him go home at all only me an i feel it was unfare to send me home when he call me a an she fired me an i want since i am fried to like Amanda to be fried as well O’Brein as well an i been working since August 5,2020 until December 5,2020 i will like my job back if i can have it back an i am willing to be in the Orange Grove area in Gulfport,Ms 39503…………………

      Reply

1755. Good morning, this is Ms. Eldridge contacting you guys on a situation that happenon Friday. On December 5, 2020 at 10:50 p.m. my children and l pull up to the drive thru to place our order. The young lady in drive thru goes give me a second ( taking a least 3-5 mins to come back to the intercom), comes back and could l take your order, as we start to order she says give me a second again. By this time I’m getting upset before she keeps telling us to hold on, so make a long story short by the time she came back again remind you it’s 10:57 so she goes we’re close we can’t take your order because we close at 11. I stated excuse me, so she gotten real quite and wouldn’t answer me. So another employee got on the speaker and said we’re close ma’am, and l said that we were here way before you guys close so why you guys can’t take me order now; no one said a word after that. So my children and l pulled around, they just looking at us like we weren’t just placing our order. My daughter said mom just call the manager in the morning because that’s wrong, and as we seating at the window we see a box of biscuits & lots of chicken on the counter open as if they were about to take it home. Well, first off l don’t appreciate that AT ALL, secondly, how do you treat your customers like x like that and have them await that long, the customer service at 8120 E R L THORNTON FRWY IS TRASH. That was my 1st incident at this store, but it’s ridiculous how we have get treated like this‼ Lastly, as we pulled off l call in there and ask why they didn’t take our order they hung the phone up, the poor customer service completely, l back door and call the next morning they just let the phone rings. I called up there l know at least 7 times and still no one picked up the phone ( they probably remember the number). I will never go to this location again‼‼‼, honestly the upper management owes my children and l an apology for this type of experience their employees took us through. I WILL TOLERATE MUCH RESPECT BUT BEING DISRESPECTED IS ANOTHER STORY. THAT WHOLE NIGHT CREW NEEDS TO BE FIRED FOR DEALING WITH ANY CUSTOMER LIKE THIS. FEEL FREE TO CONTACT ME IF NEED TO 940 273 3577 I’M TOO UPSET ABOUT THIS SITUATION.

      Reply

1756. We were at Popeyes at Nachitoches, Louisiana right off of I-49. The young woman handling the food and boxing our meals wore her mask around her neck. Everyone else was masked. It is a concern for me that she could have been asymptomatic and contaminating the containers and food. Masking is a statewide mandate and the woman is breaking the law. The store manager was not dealing with this issue, which is concerning and possibly dangerous. Several months ago at another Popeyes in Louisiana, the same thing happened and we notified the appropriate person. Please do something to make sure your restaurants are safe from accidental contagion and are following state mandates. I am aware that many people don’t believe or care that masking matters, but it isn’t the employees’ right to decide what rules they follow especially in a pandemic.

      Reply

1757. I purchase a 2 can dine order and i have a couple of complaints.i pay for ordered an apple pie and didn’t get it.with my order.the french fries on my order were burnt crispy black.the biscuits were as hard as a brick.i paid $12.22 for this catastrophe.and would like a refund.my order # is(35) store # is (2166) this order was purchase today (12-05-2020) at approximately about 8.45 pm

      Reply

1758. Tonight I went to popeyes chicken in pearland near hwy 288 on Broadway. I bought a 12 pc family order and there were 2 wings and 2 drumsticks that were about 4 inches long. Very small. In my opinion way below standard size.i took a picture of them as evidence

      Reply

1759. I love Popeyes but i have never in my life taste what i tasted tonight. My chicken was fried in some already burnt grease! The chicken was awful and so was my drink. I understand things get hectic but if you are going to take my hard earn money an throw my food up why be in business. I’m so upset because i was trying not to have to cook because i have to be at work at 4:30am. I do not need anything in return just would appreciate better customer service.

      Reply

1760. Awful services! The food is never fresh even when asked for freshly cooked food! Waited for fresh fries and was not at all fresh! This is the Popeyes on 152 Street in Miami Florida! Order number 947! They also would not pick up when call!!!

      Reply

1761. I got your Cajun turkey for Thansgiving, this is second one, this one I was very disappoint. It didn’t taste like a Cajun Turkey, it taste like a baked turkey. No seasoning, just blended.

      Reply

1762. I got the wrong order from the Popeyes on crisman in mesa az on they farbo won’t help me and said I lied

      Reply

1763. Hello. I am sending this message not as a complaint, but as a opportunity for the great Popeye franchise. I live in Sanford Maine where everyone loves your products. The only problem is we have to go to the rest stop in Kennebunk. Which means you have to pay a toll some let you thru some employees don’t. But we actually will go thru this agony to get some. Well you can fix this problem. The Burger King in Sanford closed down and building is for sale. You would make a killing there has a drive thru. I would at least check it out. Every Drive thru is a line of cars every day. Thank you for reading my message…..Chris Belote

      Reply

1764. OH MY GOD!!! I JUST GOT HOPE WITH MY FOOD FROM POPEYS WEAR I PURCHACED 4 SURF AND TURFS!!! THE CRAP YOU GAVE ME WAS BOTH ICE COLD AND DRYED OUT. HELL I TRIED TO TAKE APART THE SHIMP AND TO MY SURPRIZE THERE WAS ABSOUTLY NO SHRIMP, NOT TO MENTION THE SO CALLED CHICKEN WAS THIN THAT IT WAS MOSTLY ALL BREADING!!! HERE IS THE THING , I TRIED TO FEED THIS GARBAGE TO MY DO AND HE WOULDNT EVEN TOUCH IT!!! I AM SO TIRED OF GETTING FOOD FROM POPEYS THAT TOTALLY TASTE LIKE xxxx!!! I WORK TO HARD FOR MY MONEY TO GIVE IT AWAY FOR SUBSTANDARD FOOD!!!

      Reply

1765. Completely upset that after the fact that I had waited patiently in drive through at the location in Chicago IL on 103rd S St Lawerance and given my hard earn $26.00 for service that when I asked for 3 sweet heat and 3 ranch sauces I was told it’s an additional charge when I’m not accustomed to even eating here and it should have been complementary for the long wait without fuss!!! Very unprofessional for a manager to not be understanding and accommodating to a customer !!!

      Reply

1766. Hello, my name is Krista gregg. i briefly worked for the Popeyes in mount pleasant mi, I was hired by chase, I’m unsure of his last name. I’m writing this email because I went through training as well as a full 8 hour shift but I quit after because I saw a lot of employees not abiding by COVID 19 rules and it didn’t feel safe to work there. My concern is that I have not gotten paid at all for working/ training and it’s been 2 weeks now and I am unable to get ahold of the hiring manager about it and I’d like to know about my wages. Thank you

      Reply

1767. I visited the popeyes location in Milledgeville, Ga on December 4 @10:20pm. When I pulled up to the drive thru, I was greeted and told that they were close. I knew that was false because they just opened and I had just looked up their operating hours on google. The lady in drive thru was rude and left me sitting at the speaker 40minutes before closing time.

      Reply

1768. Chicken just got is nasty look undone

      Reply

1769. I went to one of your Popeyes in Hattiesburg, MS. I got home with my food and my chicken was completely raw. Had I just bitten into it I could have wound up in the hospital with salmonella poisoning. It was unbelievable. I called them and not even an apology but was just told to bring the receipt to them and they would replace my order. It will be quite some time before I visit Popeyes again, and that has always been my favorite place ever to eat.
      Just thought someone needed to know.
      Thank you,
      Polly Dossett

      Reply

1770. Commercials running on local channels where they take one bite then comment passionately on his good it is – great script but ohh so gross that I have to see food in their mouths. I have to close my eyes or change the channels just so I wouldn’t have to see it. I wish you can make an adjustment one these marketing bits. Thank you

      Reply

1771. First of all the location is Southside,Wharton st Pittsburgh Pa15203 when walking in the whole floor is sticky my shoes literally stuck to floor ice all over floor in front of self serve fountain then people are waiting for for food longer than 15 minutes shrimp smaller than my pinky finger false advertisements they have young people running the place and they don’t have time to clean the place and make it presentable SHEESH do better already very disappointed in these little wicked shrimp

      Reply

1772. On Friday, Nov 4, I was in the drive through at the Popeyes in Kennesaw,Ga. I got to the drive through line at 9:15pm. When I got to the order box it was 9:38pm and there was a recorded message saying the store was closed. There were 8 cars in line with me and the store wasn’t set to close until 10pm. Despite the terrible service I usually receive at this store this it the first time it just closed in the middle of serving customers. Usually the store is out of chicken or drinks. But, this tops the awful customer service. I’ll never visit again.

      Reply

1773. On Friday, December 4, 2020, my wife April place a mobile order(order#02)from the Popeyes app on her phone.She sent me a copy of the receipt, so that I would have when pulling up to the drive thru to give.The order was a 10 pc signature mild, large red beans& rice, large mash potatoes with gravy, large fries, 5 biscuits and 3 apple pies totaling $33.04. Once I got their and gave the order number, a Popeyes representative said that they don’t have the order. They ask me to pull up. I explain to them once I pull up that I had the receipt. They ask for me to pull up again. So, I pulled around. Once I got back to the drive through window and proceeded to show my receipt. The manager said that they don’t see the order and the receipt don’t mean anything because the order didn’t go through on their end. I had my wife on the phone and she screenshot the receipt again from the email and the pending charge from our bank account. The hostile manager walked off and another manager step in and said that she apologized but it’s nothing that could be done. That the order would need to be canceled. It would not let my wife cancel the order. I would like to be refunded my money back in the amount of $33.04 and speak to corporate about this issue. I can be reached at 318-265-xxxx

      Reply

1774. I have a huge complaint. I’ve always loved Popeyes no more. I will go next door to kfc. I got the wrong order and no receipt. I paid 27 for 2 2 piece meals and 12 biscuits because instead of my 3 rd meal they gave me biscuits. I like a total refund. I live 40 miles away from this restaurant

      Reply

1775. Hello I am trying to find an owner for 2180 Randall Road Carpentersville, Il 60110 Store. I am with the village of Carpentersville and the store has exterior maintenance violations. Thanks

      Reply

1776. They charged me twice for the same order on my credit card

      Reply

1777. I ordered supper from your restaurant last night and your restaurant number 2700 messed up my order. I ordered online. Once I realized I was missing more than half of the order I tried to call your store in Fayetteville Arkansas and they hung up on me when I tried to call back multiple times and no one answered the phone it rang and rand . I finally gave up. I’m so upset I just can’t believe how I’m being treated. I ordered dinner for my family last night from popeyes in Fayetteville Arkansas and they ruined our family dinner.

      Reply

1778. The story on Watson bulv in Warner robins ga .need some help food not good terrible service. Very slow .it should not take 10 to 15 min in drive thrue .only 3 or 4 cars. Will not be back. One on Russell park way rocks

      Reply

1779. Location in irving texas on beltline never opens on time employees inside ignore you until they are ready

      Reply

1780. Your worker wasn’t wearing a mask when he served me through drive through and he leaned into my car without the mask on. Location Orland Park, Illinois

      Reply

1781. I recently visit Popeyes and I got food poison and I’m very ill behind it from the chicken and I have pictures of it and everything The chicken is ROTTEN.

      Reply

1782. I went to Crystal,MN location Monday December 1. I placed a large order. When I arrived at home I realized 1 of my dinners was missing this was a big inconvenience when I live 30 minutes away from there and wasn’t able to go back

      Reply

1783. Very rude employee at popeyes on Dixiland road in Harlingen Tex.His name is Jordon..Turned our good day into a bad one.Very rude and unwilling to fix our order.The rest of the people thete seemed nice.That one perspn will cost you several customers since most of my employees eat there.i have 20 employees that i pay their lunch there.

      Reply

1784. Have you ever thought about putting your chicken in the frozen food isle? We love you your chicken frozen. It taste so good when you heat it up, the flavor just pops!

      Reply

1785. The Alton Illinois store has indicated they are not able to provided gift certificates since their machine that provides them is broken. I was told to call corporate by a snooty person.

      Reply

1786. The service i received from employee T at the san antonio potranco location was horrible. All over an app offer. I rather you don’t offer discounts than go through the window and get harassed by your employees. Service at this is less than bad, horrible, manager impolite, rude,

      Reply

1787. My name is Lisa Livinus I am writing because I became sick a hour after having the cole slaw from the Popeye’s last night. I have been throwing up and having direah and at the same time. Please contact me I’d really appreciate taking to someone.
      You can reach me at 608-370-xxxx.

      Thanks for attention to this matter.

      Lisa

      Reply

1788. Came 40 minutes before closing and they wouldn’t make anything fresh I asked for or make anything because they were closing soon. So unprofessional and rude. The girl said they had no dark meat and when I said I wanted my white meat fresh offered the dark meat because I was going to have to wait anyways. So basically she said they didn’t have dark meat at first just so they didn’t have to make it. Very lazy and rude and I’m spending over 50$ And I always come to this location and the food is always old and hard

      Reply

1789. I used your app tonight to order food. I ordered 2 2 piece meals, 1 Spivey, 1 mild and 1 Apple pie. I got there to pick it up they didn’t have the Spivey ready and it would take 15 minutes to have it ready. Than they were out of pies for the night. I had already paid for it and didn’t get it. When I got home the one didn’t have the side dish that was ordered. I won’t use the app again or will I tell other people to use it.

      Reply

1790. Any way to find out if any Popeyes have any cajun turkeys left. omg they are the best and I need one for christmas. My father missed Thanksgiving because of Covid and I promised a Popeyes cajun turkey and now I cannot deliver. I would be willing to dive 50 miles or pay shipping. I just need 1 turkey.

      Reply

1791. Since the coronavirus is going on why are they not wearing a mask ? I will not visit your restaurant until they wear one. It is the one in brandon . I refuse to go back there.

      Reply

1792. We love Popeyes.
      However we love the red beans an rice, but like the beans mixed with the dirty rice. Some people will make it for us that way an some won’t. I’ve even offered to pay extra to have the cajun rice mixed with it. I dont understand the problem with making the food to keep the costumers happy. I totally get that the cajun rice may cost more then the white rice. Is there any changes you could make so that they will accommodate the costumers. Alot if people I know like it that way also. Thank you for your great food.

      Reply

1793. No explanation from store manager as to why price increased, Her answer was ” I don’t know”. The turkey didn’t have any cajun flavor. I just got off the phone from HQ thinking a verbal complaint would result in me feeling better about my feelings…NOT the representative didn’t ask my name, what area I’m in just stated will send my complaint to the coporate office, That’s funny i thought I was speaking to someone from the corporate office.

      Reply

1794. Is your Thanksgiving/Christmas Turkey gluten free? It comes highly recommended but 2 in my family are celiac. Thank you.

      Reply

1795. Your popeyes at 620 w main st. Norwich ct has to be the worst in America, everyone has good reason to complain. I went to the drive thru tonight 11/30/2020 and the speaker hardly knew english that was being trained and another person had to take my order. I ordered the 2 piece which was 9.00 and when i received and opened the bag the red beans and rice container was half filled with no gravy. I showed the manager and they just nodded their head. I have the picture and receipt. Not the first time i had a complaint about this place. They are running it like a mom and pops place. Everyone talk about the popeyes at this location. I need to show you the pic of the food. This place is very shady. My name is thomas woodberry 9107471031 the last time i went their the spanish music was so loud. They are very irresponsible there and i have been to many popeyes and this is not the franchise owners i think you want representing your chain. You dont believe me, send someone there. I thought red beans and rice came with gravy and not half filled with dry rice as if they made it at home. Your my first stop referring to voicing my complaint

      Reply

1796. No complaints from me I’m a Happy Popeyes Customer as is my 12 year old daughter. I lived in Metairie,La. when at Christmas time MR. AL Copeland would DECK out his home with Christmas lights that you could see from Lake Pontchartrain. Any way I wanted to find out when the new Popeyes in Warminster Pa 18974 is scheduled to open.

      Reply

1797. To whom it may concern,
      I regretfully had an awful experience at one of your Popeyes location in Queen Creek, AZ! Instead of being compassionate, sensitive and respectful to my experience, I was tainted and disrespected. I love Popeyes and wished that even if at times the employees are just working for minimum wages, people expect a certain degree of professionalism in the food business; especially MANAGERS! I wished that Popeyes can elevate their standard of service in the fast food industry. I feel it can be beneficial to your patrons and your business.

      Reply

1798. I would like to know why are you stop selling jambalaya I came up to every other day and bought the biggest one you have and now you don’t have it I don’t really like the chicken but I love the jambalaya I wish you would bring it back

      Reply

1799. I stopped at the North Versailles, PA restaurant today and my order I received was terrible – 3 chicken strips were dried out & biscuit was hard a a hockey puck. The only drink available was sweet tea & couldn’t purchase a chicken sandwich – I was told they wouldn’t be cooked until
      4 hours after my visit. It is rare that the food is good at this place. Quality is poor. I have never had problems with other Popeye Chicken stores. Thank you for your time.

      Reply

1800. I was fired from popeyes because i asked when do i get paid

      Reply

1801. I’m interested in knowing if you have ever considered opening a restaurant in Henderson Tx? We only have one chicken restaurant (Chicken Express) and some people don’t care for it. Can you advise me if there is something we can do.

      Reply

1802. We continue to get bad service.
      Gave a 100.00 bill and they had to get help to count cash back.
      2nd time: Diabetic asked for unsweetened tea..given sweet tea
      3rd time gave 2 single orders and they had to ask was it with mashed potatoes? We felt the need to sit at drive in to compare order to ticket to make sure we got what we asked for then as we drove away got a sarcastic bye.
      Very disturbing in a time that is hard enough!!!!!!!!!!!!!

      Reply

1803. When is Popeyes in Evansville, IN suppose to open? Thanks

      Reply

1804. My wife went to Popeyes Chicken in Anderson Indiana on 11/29/2020 at 6:23 pm. She brought me food from 45 minutes away from our home from that location. I got a breast and wing combo. I’ve got a picture of the food. The breast is the same size of the wing. I paid $7.87! The chicken was also very dry. I’ve always loved your products but was very disappointed in this order. I’ got a pic of the food and receipt. I’m 66 years old and never complain about meal when eating out but that was ridiculous. Also neither phone number on the receipt was active?
      1-866-425-xxxx and 765-355-xxxx.
      Very disappointed

      Reply

1805. I am very curious as to what is happening with your chicken sandwich. The quality is declining. On Saturday my son and I both ordered your chicken sandwich. The chicken patties were half as thick as they used to be. I noticed the time before that they were also significantly thinner. A good part of the reason they were so popular is the thickness of the chicken patty. Honestly I have stopped eating them at places like Arby’s and Wendy’s because I cannot stand how thin the patties are. I really hope these past 2 purchases are not indicative of where your company is taking this sandwich! You have an amazing product so now you try to cut corners. Typical large company cutting corners. I really expected better than that. If this becomes the norm you can bet you’ve lost my family as customers.

      Reply

1806. Popeyes #2485 general manager shows lots of favoritism in his store and i don’t like it. it’s unfair to workers .

      Reply

1807. I have tried calling 2 Popeyes locations and no one would answer the phone. Then I called headquarters and was disconnected. What is going on with Popeyes?

      Reply

1808. I was treated rudely by a young person named trin at the Stamford Ct Popeyes . She yelled , called me stupid , threatened to call police on me . When her co worker Nat G tried to intervene and stop her they engaged in back and forth argument in front of the drive thru window . The manager Trin the very rude cashier told me she did not care of o reported her and to go ahead and contact the manager of the store Justin . I was humiliated , demeaned , and appalled at the way I was treated and disregarded as a customer . She should be fired for this aggressive and egregious behavior . 347. 844 xxxx

      Reply

1809. I ordered 14pc family meal and ordered extra sides also. When I called the popeyes in battle Creek, Mi back the guy that answered the phone apologized and said he was writing my name in the books to replace the mashed potatoes they didn’t give me and was going to add a chicken sandwich for the inconvenience. So I come back four weeks later to find out my name was never in the books and was said I’m only able to get mashed potatoes cause of yall policy that I never purchased sandwich. So the original order i sat in line more than 30 minutes to come home and find that the order was wrong. Inconvenience twice cause name wasn’t in books. I really enjoy popeyes chicken but I’m not going back there. 4out of 10 the order is wrong

      Reply

1810. My name is julie findley. I feed the homeless in Huntington beach at our pier. I make peanut butter and jelly Sandwiches because thats what I can afford. On thanksgiving i took some lunches in left over Popeye bags. They were so excited thinking I had chicken. I was wondering if you would donate a couple buckets of chicken so I could feed them a warm meal. I usually feed 15 people. Thank you very much

      Reply

1811. With sadness and frustration I email this to the Popeyes corporation. I live in Pueblo Colorado and obtained some of your famous chicken on 11/28/20. I placed my order though your drive through and had to wait for my order, ordered at 645 Pm. I waited patiently for my order while I was informed to park and wait , I did so with one other car behind me. The vehicle obtained there order and drove off. As I sat waiting for my order I again noticed two vehicles pull up and again obtain their order . As I sat in my vehicle I noticed a large truck pull up and as time pasted they asked if I also ordered online I said No I was waiting for my order as they did also. I begun to wonder would my order come out next, to my unhappy wonder again it was not mine and another vehicle drove off filled with the aroma of Popeyes chicken. I got out of my vehicle to get more updated information on my order and what to my sadness did I find , the doors were locked and I would not get in. I tried to walk over to the window but again a car pulled up and I waited for them to obtain their order and just as I was ready to inquire about my meal, a young gentleman walked out and I asked him about my meal he informed me that it wasn’t my order but he would look in to it. Waiting again I finally received my order with a quick “here you go” and that was that. Or so I though since I opened my large bag and noticed my condiments I specify requested not to be in the bag. I began to think let me go back and see if I can get some but than I realized it had been 55 minutes since I had ordered that I just might as well count my blessing’s and move on. I drove away defeated as I began to over think my $54.00 order, all in all I email Popeyes with a sense of my time of waiting for your famous chicken was not worth my time nor my money as I feel the customer service at this location had no connection with the customer but also my business was not valued.

      Reply

1812. We live in Lorain,Ohio and our closest POPEYE is in North Olmstead,Ohio ,some 35 miles one way. We have made 4 trips only to find out that they don’t have any chicken sandwiches available. They informed us as soon as we pull up to order. Where do we have to go to get a couple of sandwiches, we keep seeing them advertised on TV. The service at this restaurant is unbelievable we were 7 in line and it was 3:30pm and it took us 47 min. to get our food. And we watched 2 cars pull out and leave in front of us they were tired of the wait. We are retired and can handle some wait but in 4 visits we have never got our food in under 25 minutes. Love the chicken and look forward to trying a sandwich someday but between the service and the 65 mile round trip were about to give up. Sorry

      Reply

1813. at the popeyes at the corner of dysart and glendale in arizona, the young man. that appeared to be doing the drive thru, was walking around the kitchen area, handling the food and had his mask under his chin. it wasn’t until i asked what his name was and told them why, that i observed him wear his mask in the appropriate manner this was at approximately 1p.m. on 11/28/2020 . i can understand him pulling it down to talk to someone thru the speaker. however, he either should remain in that area or cover his face when he is where food is prepared.

      Reply

1814. I had the worse experience at Albertville Al store. They were rude and acted as if they didnt know what to do. I had ordered sandwiches on my last visit and did not get. When I returned a lady was leaving she asked me if I needed help, she was the only nice one I encountered. She told the ppl behind counter to replace my sandwiches and she left. From that point on it was awful. The young ladies acted as if they didnt know what to do. The man in the back was not nice to them. He asked where the sandwiches were and I had to tell him I already had them. I placed a order for.chicken and he yelled I had to wait 15 minutes. I said I dont need this that bad with that attitude and left. It was horrible!!!

      Reply

1815. THIS IS A COMPLAINT:
      Horrible customer service cold food. Angry workers that have no sense. Lead by example definitely shows here in this location. This is by far ongoing.. Everytime we come here this is the subpar service we receive!
      Store # 3611
      Vallejo, CA 94589
      7076499236
      My contact info
      Lisa Torres
      916879xxxx

      Reply

1816. The Cajun turkey was not good – appeared old. Please REFUND! We bought the turkey a week before Thanksgiving – have purchased one for the past 5 years. The past 2 years have been the worst – with this year’s turkey absolutely horrible! My husband purchased it in Griffin, Georgia. We would like a refund!

      Reply

1817. My husband went to Popeyes in Columbia, MS. Every time he goes there is always something missing in his order. We would bring it back but we live 30 minutes away. He called this time and talked to the manager in duty and all she said was she was sorry. That is not what my husband wanted to here. They are all lazy slow as molasses and never get the order right. Something needs to change at this location or you will have to shut down the business cause you will loose business.

      Reply

1818. I got my order and drove home and the wife’s Apple pie wasn’t there, so I called over and over because I was back at workbut no answer, and they didn’t give me a reciept
      Also the girl that takes my order is either prejudiced or just scared of blacks because she will not serve me Everytime I come there she will get away from the window and says something to another co worker and it makes me feel uncomfortable. I will be taking my business else where. You really need to work on customer service

      Reply

1819. Yes I order a spicy chicken sandwich and a dark 2 piece dinner …When i arrived home with my order it was white meat and it wasn’t done..So i call and told them about it so they allowed me to come and pick up another order so i did hold and believe they fix my order the very same way …..It wasnt done and it was White after i ask serverl time at the drive through window ….Look the wrong order its happen but for it not to be cook completely you cant hurry cooking the chicken because its getting crowded …luckily it wasn’t for my grandkids and they had eaten the under cook chicken they could have gotten sick even i could have ….Thank you very unsatisfied customer…
      Barbara Carswell

      Reply

1820. Im an uber eats driver and jus want you guys n girls know all my orders have been for you n dam there alot$… most ever got, u losing a lot of buisness should stayed open on thanksgiving

      Reply

1821. I have a request for you to make a popeyes location in buckeye, az on miller road

      Reply

1822. The popeye store in stafford, va off of garrisonville road will only take one order at a time in drive thru and you are unable to go inside to order. I know that fine in is not allowed but you should be able to take more than one order at a time. About 20 cars have left because it is sooooo slow! Get better management to keep cats moving!!

      Reply

1823. On November 3rd, 2020 at 1:35pm at Popeyes Louisiana Kitchen #4569, 10 San Pablo Ave Town Center, San Pablo, CA 94806 510-412-2289 I ordered three (3) CAJUN TURKEYS at $59.99 each with an additional Food Tax of $15.75 & Total Tax of $15.75 for a TOTAL of $195.82 for pick up at 12 noon on November 25th, 2020 (15 hours before dinner . Imagine my disappointment to learn that the Turkeys were frozen solid and included instructions on how to thaw (72 hour thaw time) and how to cook. No where on your Web site is it posted that the Cajun Turkeys come frozen and need a 3 day thaw out period or a faster method of thawing by soaking in water & changing the water hourly until thawed & then needing a meat thermometer to cook. I am disable at the moment in addition to NOT being a cook at all. It would have been courteous of your employee to mention that the Cajun Turkey needed to be thawed & cook before serving & perhaps picked up a couple days earlier to allow per your cooking instructions. Now my family nor the two other families I purchased the Turkeys for will have a Turkey for Thanksgiving. Never again! I am royally disappointed.

      Reply

1824. Payment of $20 @ Glenn Burnie,MD store for 6 specials @ $ 1.49 but did not receive my change. Tried to call 4 times- no answer. Purchased 11/24/2020 @ about 7:00pm crain hwy Glenn Burnie,MD 21061

      Reply

1825. Store #10520 Took my monies for an order for a Turkey 2 weeks prior then sells off my turkey to another customer, leaving me hanging in the balance for my guest for an expected Popeye’s Cajun turkey dinner. Thanks a lot!

      Reply

1826. I love popeye’s chicken but they got my order wrong 3 times sitting in the line after I ordered food again and I’ve been here for 20 minutes and they’re still several cars in front of me I am at popeye’s on old Milton highway in Alpharetta Georgia

      Reply

1827. I bought a 11 piece mixed family meal and when I got home they gave me old chicken so I called them and took the chicken back and they were supposed to give me fresh chicken and I went back home and still they gave me old chicken that was all dark

      Reply

1828. Being told to F— off by the young girl at the window because we decided to leave. They didnt have anything we were asking for told us they didnt have any chicken strips so when we decided to leave we got screamed at. My son in law about lost it luckily he was in my car in the back seat. Spoke with manager and GM and got attitude from both defending the young girl that did the cursing. She denied and I heard it clearly and my daughter said both the manager and the young girl were screaming at us. There is a lot more to this than I can say here but would appreciate a phone call tomorrow so I can discuss it further and not from the store. I want to talk higher up

      Reply

1829. I would like someone to call me back in the morning about major situations at one of your establishment my number is 253 533 xxxx

      Reply

1830. As an African American in the year 2020, I take offense that most of your commercials highlight African American customers—-surely there are other ethnicities who consume your product—racial relations—
      This weighs heavy on my heart—-
      Where is the diversity in these commercials——

      Reply

1831. I went to Popeyes on 11/23/2020 and ordered a 10pc online. I literally sat waiting on my food 30 minutes and this is unacceptable. Every time I come here, there is a long waiting period. I wasn’t asked if I wanted condiments or anything. It will a very long time before I return

      Reply

1832. To Whom It May Concern:
      I visited the drive thru 9102 W Loop 1604 N at this location on 11/19/20. I ordered several items and when I got up to window and paid, they informed me that the Ghost Pepper Wings would take 7 minutes, so I told them to cancel that portion of my order as I did not have time to wait and refund me. Well they told me to pull over to the parking lot. When the young lady brought out the rest of my order she informed me that the Manager said she would refund me later that evening. Well to date I have never been refunded for part of the order I cancelled and did not receive. It’s not like it was a huge amount of money but simply a matter of principle. Also, the drive thru was not that busy at the time so I just don’t understand why they couldn’t just refund me there at the time and why I was never refunded.
      It’s pretty irritating. Thank you.

      Reply

1833. Hey goodmorning I was wondering do you guys do registration codes for employees at popeyes if they wanted to check their pay stubs or whatever on ADP

      Reply

1834. Hello
      I’m a Pressure Washing company in the lackawanna County area offering restaurant services. Thank You

      Reply

1835. Hi- first off, we love Popeyes. Tonight I ordered delivery because my back is injured, it arrived 15-30 min later than quoted and a 6 piece tenders meal was missing- the Cajun fries were missing- all 6 sauces ordered missing- my 2 piece meal was incorrect- even the prep “spicy” was made “mild”. I spent $50 for basically a sandwich and 2 drinks and 2 sides as the new shrimp (we were excited about) were burnt and we have no sauces. I can provide receipts and pics, if needed. As a lover of Popeyes, and a restaurant manager of 16 years, I hope you will make this horrible experience turn around for us loyal customers.

      Reply

1836. Why is shrimp on the the menu, but only available on Fridays? Why when I go to order the surf and turf am I told the fryers are turned off and what is left is what is available at 9:30pm when you are open until 10pm?

      Reply

1837. This is ridiculous how long the wait is in the Drive in McKinney TX 121 location. The wait is long at the Frisco, TX location as well and they sell out of food fast which leads to people going to the location in McKinney. This is very unacceptable.

      Reply

1838. They charged me for mixed chicken and gave me all dark and won’t answer the phone I already had to wait 45 minutes to get my food

      Reply

1839. Hello, my name is deandre I’m 17 years old I was wondering can I be a part of your organization you can give me any position I’m good with that thank you so much I feel like I would be a good addition to this team

      Reply

1840. I HOPE EVERYTHING IS WELL WITH YOU & YOUR FAMILY… WHERE TO BUY FRIED TURKEYS? IVE BEEN TO NUMEROUS STORES & NO ONE COULD TELL WHERE TO PURCHASE THEM FROM. I’VE ALL SO TRIED ON-LINE, BUT NOTHING ASWELL. PLEASE OFFER WHERE TO BUY THEM FROM. THANKS & HAVE A GREAT DAY.

      Reply

1841. try to order online and the app to pickup, the popeyes at 1671 capitol ave is greyed out and wont let me place an order for pickup. the other popeyes further from my house work. I called the store and they said we don’t take orders over the phone. Totally Wrong. I’m going to order KFC. I dont want to stand in a long line with Covid-19 and Dont answer the phone if you dont take phone orders. Ridiculous. I have found the site being down at least once a month. We should be able to phone order when it is not working.

      Reply

1842. Just left Popeyes on Camp Creek Parkway in East Point, GA. At least 5 of the employees that were seen from the drive thru failed to wear their masks appropriately. The masks were either worn below their noses or below the chin. One of the associates, possibly a manager (green shirt) did not have a mask on at all. It is very concerning that COVID rules are not being followed at your establishment.

      Reply

1843. I recently ordered take out and 2 apple pies was not in my bag which I paid for and ha e my receipt from store 11185 in Hartford ct

      Reply

1844. We stopped by Popeyes at TA MT Vernon Mt Vernon, IL. There was a Severe warning going off on phone. COVID-19 was a tier 3 mitigation and what needed to be done. There was no indoor seating on any surrounding restrictions. We needed has as well so stopped. Employees were not wearing masks. The cook had no mask or gloves and he is breath and touching the food. This is not acceptable especially when the country is in a pandemic. I would expect this behavior to be addressed.

      Reply

1845. New store Clanton, Al
      Drive through rudeness had cars blocking drive-thru at 504pm this date. Could not get order.

      Reply

1846. I live in Smyrna Tennessee and I think that your Popeyes chicken on a non-springs and it’s horribly always not enough employees not enough chicken and you always have to wait for your food you always have to order and pull over and park and wait it’s just very frustrating I love your chicken but that’s frustrating to me

      Reply

1847. If Popeyes are not reading, nor responding here, what good does it to COMPLAIN. THE ORIGINAL INVENTOR/OWNER AL COPELAND MUST BE ROLLING OVER IN HIS GRAVE. I HAVE BEEN EATING AT POPEYES IN METAIRIE LA AND NEW ORLEANS SINCE ITS INCEPTION. MOST OF THE TIME YOU CAN ON YOUR ORDER BEING CORRECT AND FOOD ACCEPTABLE. BUT NOT OF LATE. GOT AN ORDER AT WILLIAM AND WEST ESPLANADE. THE BREASTS LOOKED LIKE THEY WERE CUT IN HALF, TASTED RE-FRIED, SO HARD. COULD NOT EAT IT. SAME FOR THE BISCUITS. THANK GOODNESS MY HUSBAND HAD SURPRISED ME AND STOPPED BC ISAID I LOVE CANES FRIES.. I ATE CANES FRIES AND THEIR BREAD FOR DINNER. WE DID CALL CORPORATE TO COMPLAIN. HE HAD STOPPED AT ANOTHER LOCATION ON VETERANS Blvd BY CLEARVIEW PARKWAY. .. BUT WAITED 25 MINUTES IN LINE, SPEAKER WAS NOT WORKING. THEN THEY DID NOT WANT TO TAKE HIS ORDER. SO, HE WENT TO THE ABOVE MENTIONED POPEYES WHICH WE AVOID DUE TO VERY NEGATIVE HEALTH AND SAFETY ISSUES MENTIONED ON A NEIGHBORHOOD APP.
      GETTING CHICKEN ELSEWHERE TONIGHT- ALWAYS DEPENDABLE FOOD AND SERVICE AT WILLIAMS SEAFOOD ON WILLIAMS BLVD NEAR VINTAGE.

      Reply

1848. I’m at the Popeyes at 16900 Meyers Rd
      Detroit, MI 48235 location and there are 2 men outside smoking and picking up things on the ground. Then went right back in to work, they aren’t washing their hands, wearing clean gloves and wearing the same apron outside that they are cooking with. Please come out and do an inspection I love Popeyes but not if they aren’t going to be clean!

      Reply

1849. I have been told you have discontinued onion rings at your stores. Why? Why? They have been our fav since their inception

      Reply

1850. I have a Special Guest Voucher Incident ID 56D8ZV for $5.00 for a very bad incident I had at your Popeye’s store in Atmore, AL. Please extend this voucher until 12/31/2020. With the Hurricane season I have not had the opportunity to go back down there.

      Thank you,
      A.C. Nunn

      Reply

1851. The beans and rice recipe has changed alot at all the Lincoln, NE locations. Folks are not at all happy. Can you tell us why the recipe was changed??

      Reply

1852. I recently had two visits to the Norwich, CT location. Both days there were no cars in front of me and I was able to order promptly. However, I had to pull over and wait 15 minutes for food. Both times I was told to pull up and wait for my food to be brought out. Both times it was brought out by the same staff member who took my order. I wonder if that staff member was also cooking my food considering how long the wait was. I can’t imagine what is possibly taking so long inside. Either there is a staffing issue or no productivity inside. I would not be upset if I had to wait if there were lots of customers. But there was no one in front of me! The dining room is not open in this location, so there was no one waiting inside either.. However, the first date I visited your store I saw 3 staff members sitting inside having lunch together. unacceptable. Your food is good, but the service at this location is awful! Kuddos to the one man doing the best he can running around from the parking lot to the drivethru, but this is not how fast food work. I’d like a response to my complaint.

      Reply

1853. Hello, my name is Chelsey Meyers. I have worked for Popeyes Chicken in Altoona Iowa fora little over a year and never to this day have received my W-2s for I believe 2018 and 2019. I’ve went to the store numerous times to speak to the Regional Manager and got answers like you need to contact the previous RGM., We do not have any records of you working here, and I don’t have time right now to help you. All I get is a run around. Everyone is receiving stimulus check’s and I can’t receive x because I can’t file my taxes . Please help me resolve this matter.

      Reply

1854. I ordered a14 piece order and 4 of the pieces were wings which is approximately 25% of the order. I was expecting maybe 2 but not 4

      Reply

1855. I purchased a family meal of 16 piece, additional 6 biscuit for $3.99 and special request of wings and drum stick mild and rest of the chicken spicy. I spen $47.00 and some change. On 11/18/20 in the evening time..drive through.
      I did not get my 6 additional biscuit and leg and wings were not mild for my children. You can’t get a hold of anyone when you call.

      Reply

1856. Shame on you! My daughter order a surf and turf and wasn’t given the shrimp in her order. Your company said they would refund her money and all you give her is a $1.41 credit! Plus the store she got it from In Melrose Park IL. The female manager was rude and not helpful. With all your money you people make and the best you could do is $1.41 SHAME ON YOU!

      Reply

1857. I ordered a 11 piece box and an order of 8 spicy tenders. I received an 11 piece box a side of Cajun rice, side of mashed potatoes, box of fries, and a box of biscuits. I tried calling numerous times with no answer. I tried the next day with same result. Left a message on the stores website to contact me. Still haven’t heard anything this was on 11/12/20.

      Reply

1858. It’s approximately 6:10 p.m. Toledo time and at 5:45 p.m. today I waited a half an hour through the long line, got to the window was told there was a sign out to pay cash and if there was you cannot see it at night time senior citizens do not as a rule of thumb carry cash during holiday time, I went inside to talk to the manager to no avail, still try to get my mail which was about $18.67 I believe. Kindly help me

      Reply

1859. Received wrong order at north Aurora il drive thru, no one answers the phone, cannot drive back as I have to be at 1 pm meeting. Phone continuously rings. Very disappointed.

      Reply

1860. The popeyes Memphis TN on Brooks rd… Very slow … this is a fast food. You all need to train and retrain your staff

      Reply

1861. How can I transfer my job from Florida to Ohio

      Reply

1862. I tried to order from the App tonight. After I entered my choices, I got a message that this Popeye’s did not have everything in my order. So I cancelled the order but that didn’t work because the food I was trying to order came to my house anyway. I called the restaurant when I got a text saying the food was in the way. The person who answered could not help me. In the meantime I had ordered from another restaurant. So I ended up getting two deliveries. The one from Popeyes’s was for a classic chicken sandwich and 14 shrimp with fries.

      Reply

1863. Worst service of any restaurant in gray ga

      Reply

1864. On 16 November 20. I went to your restaurant located here in Colorado Spring, Co. I have always loved Popeye’s. But, on this occasion I ordered one of you classic chicken sandwich, I was told by your employee, the chicken sandwiches were out because all of them were for Grub Hub. Since I couldn’t get the sandwich. I ordered a three piece combo meal. Once I got it home. I found it was overcooked. Now as a customer I felt I should have been able to have one. But not. Plus I felt as if I was a bother. As I statement I have love Popeye’s and in the past never had an issues. Thanks for listening .

      Reply

1865. They Popeyes’s here(on Elm St) won’t answer their phone. I need help, Please, Colleen Saturley

      Reply

1866. Hello
      This past Saturday. 11/14/2020 aound 5PM I entered your location at Ford & Monument Roads, Philadelphia PA 19131- myself as well as our 250 apt. complex frequent this new location. I have your application which i find very useful & complimentary. Not the first time but the application was malfunctioning. I asked for the supervisor who would only give me his first name “Will”. He was incredibly nasty, snapped at me and told me whatever was going on on the application was none of his business. He yelled and humiliated me for wanted basic customer servce. We’re mostly seniors in this area and have had quite a few issues with the service in this new location. Why????

      Reply

1867. Called 3 Locations they refuse to answer the phones in St Louis.

      Reply

1868. Where can I find cooked Popeyes turkeys?

      Reply

1869. Popeyes President is Sami Siddiqui (and I am sure you can figure out the email from there)….much better contact than Jose Cil.

      Reply

1870. Last Friday I placed what for me was a large order; approximately $90.00 with the Hanover Park Illinois store. While I hesitate to complain my disappointment with food and the service has compelled me to do so. The food was for the most part was inedible. The chicken was under cooked, the fries were soggy, the shrimp were hard as rocks, even the biscuits tasted stale. I tried to contact the store but there was no answer and I tried multiple time. I ended throwing everything out and ordered a meal from KFC (which was pretty good). I’m very disappointed with this entire experience. Moving forward I doubt if I will be a future customer.

      Reply

1871. 11/16/2020 went thru the drive thru @ Popeye’s 10122 in Jackson Tennessee @ 4:44pm. My order was a large Cole slaw only. When I got to the window I waited & watched 4 Large drinks be prepared start to finish, before anyone opened the window to take my payment. The drive thru was backed up around the building & to the street. All employees having a good time chatting. I got my order handed to me along with my credit card & both the merchant & customer receipt in one hand. No thank you etc. I called to talk to a manager ( do not think it was a mgr from how the conversation went) , was told to just throw away the merchant copy. This visit lacked any customer service at all. There is a lot of competition that treats me as a valued customer so some skills at this location need improvement.

      Reply

1872. I recently quite a job i working to work popeyes and when i was being interviewed she told me they need people and people who will stay the general manager knew i was a worker and wanted to work once i got hired they started messing wit my hours telling me not to come in and making me take weeks off and work on the weekend which is ridiculous this at the location on airline and grove st manager name Yvette Mercadel she is wrong now I’m out of a job completely

      Reply

1873. Cold food, tasted awful🤮🤮

      Reply

1874. I had visited a popeyes location in Fall River Ma recently and had noticed that while you are able to dine in the establishment , for some reason the restrooms are unavailable due to Covid 19. I am aware as im sure you are this is a serious pandemic , however it makes no sense to be able to dine inside and no bathroom is available for customers to use there fore i have chosen to eat in establishments whom cater to there guest .

      Reply

1875. Please stop running that commercial with the old Black man squealing like a pig after tasting the sandwich. That’s disturbing and systemic racxxx.

      Reply

1876. I would love to know why they’re only do me counter orders through the drive-thru the Madison Wisconsin location. Big sign on the door we do not take walk up orders and a 40-minute plus wait at the drive-thru

      Reply

1877. Store in Joplin, Missouri
      Sunday. Close early @ 6:10 pm. No outside lights on but they come to window. Ordered 2 reg chicken sandwiches and fries.
      Get home and my neighbors fries and mine are all dumped in one box.
      Sandwiches so hot (spicy) we couldn’t eat them. Looked like both bun halves were painted with Tabasco and it was thick.
      Second time they’ve done this or screwed up order

      Reply

1878. Didn’t know Popeye’s is in the habit of ripping off customers. I visited your restaurant for the second time today and was over charged and the employee kept my receipt
      Didn’t know that your wicked shrimp cost 14.07 for a 5.00 advertised deal. I didn’t realize this until after the fact. It’s too bad. You lost me as a customer and will not recommend Popeye’s to anyone because of this grievous experience. All this after I just conducted an honest survey just before revisited your restaurant on
      Tropicana/ Maryland Parkway in las Vegas NV

      Reply

1879. Gone to the popeyes located at
      468 Killian Rd columbia sc 29229 for the last 3 days and they are not selling the classic/spicy chicken sandwich and saying out of apple pies. This is ridiculous as customers are driving back each day trying to get men items that aren’t being offered. I would be paying for 3 combo chicken sandwich meals and 3 apple pies every time. Yall are loosing money as well. This location needs to be looked into. 704 516 xxxx

      Reply

1880. We were just wondering if there is any chance that Popeyes may be placing a store by Eau Claire Wisconsin?

      Reply

1881. Why is there not a Popeyes in my area? Little Rd and old 54 in New Port Richey, FL.

      Reply

1882. Im not sure who came up with or hired the actor in the Popeyes commercial…”soft fluffy bun” Dumbest commercial in history and worst actor. Id rather die than watch that commercial again.

      Reply

1883. Please open a Popeyes at a vacant Burger King at 7431 W Waters Ave, Tampa, Fl

      Reply

1884. No complaints from me. I had both the classic & spicy chicken sandwich recently, it was great. Yesterday I had Wendy’s sandwich it was awful, no comparison. Popeye’s wins hands down

      Reply

1885. Springfield Missouri the Popeyes on the northside messed up my order didn’t give me a refund or to make my order right. I believe they was high they eyes was red and low also a worker was outside smoking and yelling kept looking at me I bet they are selling drugs there I love Popeyes but this was wrong and what they doin there isn’t right.

      Reply

1886. Your location in Grandview Mo is very unprofessional and rude. The light is out on the menu you board, as I was placing my order with a young woman a young man kept butting in on the speaker he was very inpatient and rude. When i got to the window to pay i asked if the gentleman butting in on the speaker was a manager she was rude and said yes. I explained to the young lady the light is out on the menu board and hard to see ( because it dark outside) I was polite and informative. The young lady took my debit card shut the window and began to mock me shaking her head and pointing the gentleman posing as the manager then looked at me and started laughing. His appearance was dirty, he was not wearing a hat or a hair net. I honestly don’t know how the location is still open. I drive out of my way to avoid visiting that store because the staff has always been nasty and rude, if they are not being rude they are telling customers they are out of chicken at 9pm and closing up early.

      Reply

1887. I want a popeyes in portage,wi.

      Reply

1888. When will your company put a restraunt in Santa Fe NM? We have a Churches and Colonel Sanders, both are very bad, but; only game in town, so being said are there any plans for a restraunt in Santa Fe NM

      Reply

1889. I ordered a 4 piece.Chicken denner. And I got a sharp and chicken meal.And they gave me red beans and rice. And I wonted green beans. And that was at the Tillman’s corner store. There all ways playing up there. Here’s my Phone number (251) 767-xxxx. And my name is clara Eubanks. Thank you very much.

      Reply

1890. I went through the drive thru at Popeyes, 3317 Bardstown Rd, Louisville,KY. The employee taking the orders outside had mask below his nose. This is unacceptable with covid cases being so high in KY. We have a Chicken Fil A across the street from Popeyes and I
      gave my business to them. Every employee well masked and no contact. I’m sure I am not the only one that is doing this.

      Reply

1891. Store 901 in Bradenton Florida. You advertize free chicken sandwich with 10 dollar purchase but this store doesn’t honor it. Why? Also the survey on the receipt from that store isn’t valid either. The only one in Bradenton and can’t get any of the perks???

      Reply

1892. To whom it may concern:
      I like nothing but chicken wings and up until the other day I would order 16 piece spicy chicken wings family meal for years never had a problem till the other day. I was told I cannot do that anymore and if I wanted all wings I would have to pay for each individual wing. Is corporate so greedy for more money (rhetorical question) that you say to hell with the consumer. This has caused me and family and many of my associates to no longer support Popeyes any more

      Reply

1893. Went in to the Popeyes in Pittsburgh on the southside of town it was the worst service ever my food was over cook very dry nasty the employees was rude sing and rapping while taking orders just a bad place to go

      Reply

1894. I went to your Popeyes Chicken store on Old Milton Parkway in Alpharetta Georgia at 10:15 p.m. and was told they were closed meanwhile says open to 11

      Reply

1895. Hi i live in valhalla, new york and im trying to find a nearby popeyes that is participating in the cajun fried turkey for thanksgiving program. Can you help me??

      Reply

1896. Popeyes in my neighborhood has taken the phones off the hook. hours & hours with no answer. 2343 Utica Avenue 718 338 xxxx Brooklyn NY 11234

      Reply

1897. Good afternoon, I’m writing about a very unpleasant experience i had today at one of your location, 448 West Main Street Stamford CT 06902 11/13/2020 around 2pm. Let me start by saying I have been a customer to this location for 2 1/2 yrs, which I have not always recieved the best service {wrong orders, long waits, no folks & napkins, park in the lot and have my missing items brough to me} but not the worst either until today. I went through the drve through as usual, waiting on the line at least 20 mins, once I arrived to the point where I can give my order, I spoke with Natalie who asked me for my order 2 times. After repeating it to her 3 times, she asked that I hold, than a very aggressive person by the name of Tanity {I’m not sure if she gave me her correct name} spoke to me aggressively, yelling saying “you want two breast and what else” I explained that is not my order, she started yelling with an attitude asking what do I want? I asked are you Natalie, the person that took my order, she said NO! {very aggersively}
      I than said well being that I placed my order with someone else and now you are asking what is my order which was not correct, let me start over to give you my order so that is correct, she than gets off the box and Natalie returns. I finalized my order with Natalie and waited another 10 mins or more to be able to reach the window to pay and receive my order.
      Once I arrived to the window, I asked the young lady was she Natalie who took my order, she said no she was Tanity. I tried to explain to Tanity that she cannot be rude , aggressive or disrespectful to customers and especially when she is getting customers orders incorrect , confusion when jumping in the middle of her coworkers orders which causes customers to leave with incorrect orders, she turned her back to me and yells out have good day. I had to ask her for my reciept, she than hands it to me while I’m talking to her and say have a great day and walked away. Natalie came to the window and stated who she was and apologize for the confusion with my order.
      Tanity {if that is her correct name} is very rude, disrespectful and unprofessional . I felt a great need to bring this matter to your attention, I’m sure this is not the type of representation you want for your establishment. I’m not sure if customer service training is needed or she just may not be a good fit for your establishment. That is left for you to decide.

      Reply

1898. The new popeyes in covington on 278 should be closed. I’ve been by 4 times since opened never had chicken sandwich or never have chicken without waiting 15 mins. I won’t go back. Chick fila never out of chicken. Get new manager or shut it down. It’s a disappointment to the city.

      Reply

1899. The new popeyes in covington on 278 should be closed. I’ve been by 4 times since opened never had chicken sandwich or never have chicken without waiting 15 mins. I won’t go back. Chick fila never out of chicken. Get new manager or shut it down. It’s a disappointment to the city.

      Reply

1900. I originally complained about my order 9/14/2020 and began following up at least every 2 weeks. Today when I called I was informed there is a third party company who handle complaints and there is not a check and balance to ensure stores are following up. So it make sense why the store manager has not reached out; he/she know there will not be any repercussion if no contact to customer is made. I had horrible customer service in the drive thru and horrible follow up regarding my experience. This is not about refund for my meal at this point, truly the principle of the issue. I would like to know is this the way Popeyes handle all complaints?

      Reply

1901. Bigotry goes both ways. Popeyes has blatant bigotry issues in their 2010 Wharton St. Pittsburgh PA location. While door dash people and customers who are white wait around for literally two hours 11-12-2020 1:30-3:30pm a black door dash delivery guy goes right up and picks up his order. Customers and delivery people who were black came in and out quickly while the predominantly white delivery people waited two hours or more. Black people could go up to the counter while white people were told to stand in line. The employees speak to customers who are trying to make a living and who after an hour and a half, are inquiring about their food pickup by the girl behind the counter saying “oh somebody had better get me I am going to blow up if he doesn’t stop asking”. All the man did was say, “excuse me” and was ignored then the customer said, “don’t ignore me”. Then the manager was called and supported the abusive behavior of the employee and called the customers employer Grub Hub to have him banned.

      Reply

1902. I went to a popeyes in Weslaco Texas today at 9:50pm. They got my order wrong asked for $5 more gave me no receipt and asked for the food back knowing there is corona everywhere. The manager didn’t even answer my question as to why he needs the food back because of the corona. They made the error! I would hate to get the media involved. This is outrageous.

      Reply

1903. Well I sunt my wife to Popeyes to get 6 twisted shrimp combos all were hard cool and crunchy she got home and our food was not worth eating so I write y’all to tell y’all it was round 2:30 today can I get a coupon or something cause I love Popeyes and couldn’t believe what I bought today

      Reply

1904. Today I went to Popeye’s in McComb Ms. I waited several minutes for someone to take my order and they didn’t I walked out instead. I’m to because Popeye’s have always been one my favorites places you eat since I was a kid. And to get this kind of service is not acceptable.

      Reply

1905. I went to the Popeyes restaurant in New Albany andhad a bad experience the young lady quite at that Popeye was rude avery disrespectful to us as we ordered our foods and told us to get out of her drive thru….I am dis please with that stores service ..

      Reply

1906. The Popeyes in St Charles, MO 63301 is horrible. I’ve been told on several occasions they were closed. Both times I visited there my order was messed up. The second time O had company it was disheartening.

      Reply

1907. I ordered the 11 piece family pack paid 24.83 and I got all dark meat chicken and they did not give me my red beans that was today Nov 12 2020

      Reply

1908. Good morning, my name is Robert Neal and I live in Chicago. I wanted to bring a situation to the management attention at Popeyes. Last night November 11th on my way home from work I wanted to pick up dinner for the family. I went through the drive-through window. There was one car in front of me. I stood in line for over 20 minutes waiting for my order to be taken. Once it was my turn to order, I placed an order for five chicken sandwich meals. The girl at the window said that it would take well over 30 minutes to have the order ready which I found quite surprising Since it was still during the dinner rush hour. Once I got to the window in to pay for my order, I once again asked her about the wait time for my order. The young lady went on to say that the chicken sandwiches have not even been put in the fryer yet and I cannot guarantee a time that they will be ready. I asked to speak with a manager to confirm how long it would take to get my order. The young lady said that she has no idea where her manager is and has no idea what time she will return. Needless to say I left your store without dinner for my family that evening. As you can imagine, I will never be visiting that location ever again with customer service as well as, the lack of customer service. The location I am referring is at 5050 S. Cicero Avenue near Midway airport. Lastly, once I returned home I tried to call the location to once again speak with a manager to voice my experience. But to no avail, no one answered in the 3+ hours that I tried calling.

      Reply

1909. That’s what it was I rolled over to Popeyes in Mays landing next to Walmart after waiting 30 minutes I finally got to the speaker and I very nicely said hello I did not get a hello back I proceeded to ask about the chicken sandwich could I please have just one and I said do you still have the box that has 11 pieces? She said ma’am let’s get back to the chicken with a very nasty attitude what do you want do you want the chicken or not still with a very nasty attitude I said yes I would like to check in please with a even worse attitude she asked me if I wanted it spicy or mild I said mild I proceeded to ask again about the chicken in the box 11 pieces she said man you’re not listening to me let’s stay with the chicken still with a very nasty attitude do you want the combo I said yes my daughter was very upset because of the way she was treating me I am a very nice person I say yes ma’am no ma’am thank you ma’am that’s just the type of person I am I proceeded to tell my daughter you don’t need to get out the car and go over there she may have had a really f***** up day somebody must have f***** up her day really bad and that’s why she’s mistreating me so I’m just going to let it slide and just assume that she had a really f***** up day before all of this happened that I have pulled up I hear her in the speaker telling the other associates I just came in the line is around the corner I really do hope there’s no more lines since she was saying it on the speaker I said oh yes there’s a very very long line out here and I was smiling and I chuckled I was being friendly I’m assuming she didn’t like that so that’s when her attitude came in after I had ordered the chicken sandwich I asked for the 11 pieces no one answered I said hello are you still there no answer I told my daughter I guess I have to drive up when I drove up a gentleman was at the window and the young lady was behind him with a very nasty attitude I was trying to not pay her no mind I really didn’t even make eye contact but I know she was right behind him the gentleman asked me if I had placed my order I said yes I did but no one answered I guess she was still pissed off and thought I was going to just drive away the gentleman asked me may I take your order ma’am I said yes may I please have a chicken sandwich combo and a box of chicken 11 pieces mild please I asked the gentleman why are you I asked the gentleman why are you asking me for my order it has to be in the system she was taking it he said no ma’am there’s nothing here I said oh I guess she erased my order so I proceeded to place my order again all the time the gentleman was very kind smiling but she was standing next to him eyeballing me probably just waiting for me to say something else so she can jump down my throat because her body language was giving that expression my other daughter was on the phone with me and heard everything and said I’m going to have to go over there I said no you stay in your house and my other daughter stay buckled up people have bad days for whatever reason we don’t know what she just went through maybe somebody really pissed her off and she’s taking it out on me I just want my food I proceeded to wait for my food while the lady was still eyeballing me never left the window area but never help the young man with my order I also forgot to mention that while I was telling my daughter not to unbuckle her seatbelt because she must have had a really f***** up day she turned around and said are you talking to me I said no I’m not talking to you I am telling my daughter to let it go because you must have had a really really f***** up day to be so nasty on the intercom and you don’t even know me especially when I still haven’t lost it with you I’m trying to keep my composure because I will not lower myself to your standards maybe if you had a bad day you should have stayed home. I have to say that maybe in another time I would have just drove away but I had been shopping all day and I left without any breakfast so I was really hungry and I did not want to miss out on something to eat just because an associate at Popeyes was having a bad day. I do not wish for this young lady to get fired this is not my intention but I do believe me being a manager myself for many years that she needs retraining. She needs an evaluation after retraining to make sure that she is ready to deal with customers. I could have understood if when I pulled up I was disrespectful in any kind of way for her to be disrespectful to me and my daughter and the fact that she erased and proceeded to walk away from the register was very unprofessional. I would appreciate it if you could speak with the young lady and let her know that is not the way you treat customers I believe because I work in retail myself sometimes some customers are difficult but that was not even the case with me I am the type of person that I call everyone sweetheart my love thank you very much have a wonderful day and please stay safe. The young lady needs retraining and definitely afterwards and evaluation. I believe everyone should have second chances we don’t live in a perfect world no one’s perfect but I guarantee you that if she would have spoken like that to a customer that had a short fuse that would not have went well for her today. I also want to say that I drive two towns to eat Popeyes Chicken from Mays landing I love your chicken and I would like to continue to go there. If something like this would have happened in my watch I would have went to the window apologize for the young lady and gave the customer the food for free. Don’t get me wrong I did not want free food I’m just saying me as a manager I would have taken care of it so the customer would have walked away happy and I would not have lost a customer and then I would have taken the young lady to the office and had spoken to her and give her a first warning. And put her back in retraining. I apologize for any inconvenience I really do hope that someone calls Popeyes in Mays landing and figure out what they’re going to do with this young lady so it never happens again. I thank you for your attention on this matter have a wonderful night God bless and stay safe.

      Reply

1910. Hi, I purchased some food from the drive thru today, but i didn’t receive my chicken sandwich. I keep calling the restaurants number and the voicemail is full, so i can’t reach anyone. Please help with my refund or getting my sandwich. Thanks

      Reply

1911. Hello I’d like to bring something to your attention, my son visited one of your stores in Antioch CA on lone tree way and the service wasn’t steller and my son was securely harassed by your employee in the drive through, but that’s not why I’m writing I’m writing because after waiting over 40min in line your cashier didn’t except his survey coupon for a 2 piece chicken and a biscuit when you buy a large drink because she said that the number was too long 11 digits that they’re numbers are only 5 digits long and so I took another survey to complain and low and behold the code was exactly 11 digits as before, but the numbers were different of course. So I spoke w the manager Yvonne who said she’d call me back and never did. I’m appalled at the lack of courtesy and professionalism of this caliber from any well-known establishment. Please let me know what you consider or I’ll decline this transaction with my bank as fraud because he’s mentally disabled and did not know better.
      Sincerely, Mrs Ramona Butler

      Reply

1912. Hello I am an employee at Popeye’s in Ocean springs Ms and my GM IS LaDonna Gines. I have been having issues for a while on my job with other co workers and I have gone down the chains of command and I still haven’t seen any improvement with my complaints but anytime anything goes wrong I’m getting wrote up or suspended but while others get away with everything and I need corporate involved due to discrimination and allowing bullying at the job site and allowing co-workers to post on social media about me and it was on company time when the Lead supervisor post my full government name and talked badly about me it was taken down but not before I seen it and took it directly to my General Manager and nothing was done when I have given more than two weeks to correct the issue I need help my job is very important to me and I depend on it to pay my bills but I am still being harassed and the Lead supervisor is still walking around when she should be demoted and put back into a regular crew shirt and suspended for her actions as well what do I do at this point concerned employee

      Reply

1913. Me and my husband went to your newly opened Popeye restaurant drive through today Veterans Day and no one said “hold on”!or “be right with you” nothing! They said nothing and I thought that was so rude and unprofessional especially you just opened this place of business. We live in Byron, Georgia and was so happy to see Popeye Restaurant come to this small city. Byron is growing and I’d like to see Popeye flourish with it. But it won’t at the rate we experienced today. Customer service needs to be number one. Train your employees please and put some mature experienced folks in your establishment. You have competition like ChicFila, Zaxby, McDonald, Burger King and more! I’m praying you take heed and listen. I’m retired and don’t plan on going back to work! Just trying to let you know about this situation that happened today. Be blessed!

      Reply

1914. 2nd time I’ve been there got wrong order also no coke so ordered ice tea tasted old and was just sugar and water. Asked for Cora ice didn’t put any in. Asked for a side of ice and it literally stuck and was milky in color so it’s pretty obvious it hasn’t been cleaned. Bad service.

      Reply

1915. I would like to know why the popeyes in Texas city, Texas is still no open to sit down and eat? Texas restaurants are at 75% capacity and Popeyes still won’t let more than 5 people in their store at a time. Also, they won’t even let their customers sit down in the chairs JUST while they wait for their food. And they aren’t the fastest popeyes. What is wrong with someone sitting down while waiting for their food?!! And if restaurants are at 75% capacity now, why are they still at NO capacity and only letting LITERALLY 5 people in the store at a time.

      Reply

1916. How you have to just a corporate office yet I started at Popeye Monday before last and it was up or deal of their that’s given to the point where I don’t want to go back either been around gun I can help people with guns not have been around people shooting guns at my brother got killed by one and I got almost shot in the air by 1 so I had an incident that happened at Monday were show me in and messed up on his order he got mad well we came back in the manager said he’ll give him you know that we place the order I’ll give him his money back he said no he didn’t want either one he said he wanted some coupons well he told him that they don’t have coupons and he said well he had a license to carry a gun and he’s going to go home and he’s going to get his stuff and come back well he went home and he got the stuff and came back and first of all the lobby supposed to be locked because they’re taking orders on the outside so therefore I tried to explain to that one dude about it and call yourself a manager because the one that was on our team he was drunk now I know why he didn’t want to call the police and I said told him you should have called the police call the police because you’re putting everybody else life in jeopardy he going to tell me I ain’t worried about it next time I see him I’m just going to kick his ass well I’m not what I was going to die I want to pick up where he was going to do it or not it wasn’t the point the principal was he came back like you said he was going to do and then when I tell them about it or say Hey Google tell me I’m lying or want yelling at him and I’ll try to explain to him I was born there for one of their I’m not yelling he’s very rude he’s very disrespectful he don’t own a Popeye’s and when I asked him the trash me to the one on my way cuz I used to work there years ago I never had a problem should I get to this one in Altoona that s*** happens and I never had a problem and then he wants to keep hanging up the phone you want to keep / talkin me instead of listening to me because at that time I was an employee I never quit a job on this first day for no reason so since I didn’t want to listen I said I’ll go to corporate because I could get my attorney involved he talked about what he looked at the camera do they look at the camera cuz if it did it would have showed you I have no reason to lie I was looking forward to working to get out of the house due to this pandemic but I’m not going to work in those circumstances and I don’t have to but you’re not going to sit up here and make me seem like I’m a liar you wasn’t even there I was there well thank you very much and my name is Linda Dudley

      Reply

1917. CHICKEN TASTE LIKE IT WAS REFREID AND WAS COLD

      Reply

1918. I go to popeye today on a 30 minute lunch break. I order my food told the cashier twice what I wanted and then paid. I asked if my order was correct because I seen that it wasn’t right. He said yes it was corrected. I took my food and left. I get back to work and low and behold it was wrong. So I called the veterans store in Jeffersonville In. A young lady picks up the phone I explained to her what happened. She said bring the food back right then and there. But I told her I was at work and couldn’t leave so she just hung the phone up on me. Needless to say I will never return there anymore. They need more training and people skills. My name is Denise Gibson. 411 Evergreen CT. Clarksville Indiana. Denisegxxxx @gmail.com.

      Reply

1919. Called Popeyes on Hwy 190 Covington,La. to pre-order a turkey and was told that they do not accept orders. I was told it was first come first serve…so why is it online to order? Now I have to make a change to my entire schedule to go and try to get a turkey at the store before they are sold out.

      Reply

1920. Good morning, I am contacting you in regards to an issue that I have not had resolved in approximately 10 calls to your customer service department. While I don’t believe that is the customer service department issue but more so the store owner or general manager of the store number 12655. The gist of my issue was that I made a drive thru order on 10/18 and out of the 5 items that I ordered, two were missing, 40% of my order. Once I return to my location and opened the bag I realize the problem and I called the store immediately using the telephone number listed on my receipt. The phone number listed only goes to an answering machine that says that it can no longer except new messages and that it is not been set up. That’s the reason why I continue to call customer service and what I am finding out is that every complaint that I have made, the store manager or general manager close is the case and says that they have reached out to me and rectified the situation and they close the case. This is simply not true. I have not received one telephone call, email, or any type of communication from the store. Whoever continues to close this case is lying. I would like some sort of resolution to take place. My telephone number is 970-619-0387 and I can be reached 24 hours a day as this is my work/cell phone number.

      Reply

1921. I went to the popeyes in fort worth Texas on Altamesa on 11/10/2020 the employee was very rude using cuss words n playing with the customer in front of me which was his some kin of his while I was waiting in line to pick up am order never once did he try to help me or greet me so I ask to speak to the manage so he still proceeded to use profanity even towards me so when the manager up I told her n she really didn’t care how her co-worker acted towards me n that’s a big problem

      Reply

1922. I ordered 4 Tuesday specials with an large fry. I only received 2 and when I called to let them know nobody answered the phone.

      Reply

1923. 3rd time the raytown 350 highway has messed up my order and I call and jeep getting the answer servers ill never go to another popeyes EVER AGAIN!!!

      Reply

1924. Congratulations for standing your ground against these employees who wanted to wear BLM masks in Escambia county FL. These people need to learn they are employees that need to follow the rules.

      Reply

1925. I ordered at popeyes spicy chicken sandwich and instead of the chicken patty or whatever they put on the bun I got a bone in thigh on my sandwich. Luckily I didn’t bite into the sandwich because I would’ve messed my teeth up!

      Reply

1926. The worst Popeyes I have ever been to ! I’ve been there 4 times and every visit was a joke! I will never go back to this restaurant.

      Reply

1927. Waited for 15 minutes when doors were supposed to open at 10 am. No one ever even greeted me. It is 10:15 and doors still not open

      Reply

1928. I visited Popeyes chicken in Arlington Texas 2450 SE Green oaks Blvd on November 5,2020. I went inside to purchase a Cajun Turkey and told I had to go thru drive-thru to purchase a turkey. I got back in my vehicle and went thru drive-thru to buy the turkey and when I got to window the cashier said “If I had know you only wanted a turkey I would have sold it to you inside. I was puzzled because that’s all I asked for. When she handed me the turkey from window in plastic bag it swung down and hit my vehicle and made two small dings on my upper panel under my driver side window. I’m very upset about this because this could have been avoided if she would have sold me buy turkey inside of store. Please contact me regarding this matter.

      Reply

1929. Tupelo, South Gloster location. They are understaffed or have people not doing their job or both. We never get everything we order and no one cares. Please send someone in to help them. They have terrible service and lines out to the highway every time we go. We didn’t get the right order again today. The order taker would not listen. It appeared he was also cooking. They will not answer the phone to document a problem.

      Reply

1930. Hi, on November 9th I picked up three spicy chicken sandwiches from the Popeyes on gate city Blvd. I frequently go to this location and tonight the chicken on our sandwiches were very dry as if they were over cooked and I noticed that they were pulled from a stack of 10 or more pre made sandwiches. Please contact me at 1-336-394-xxxx,Tony

      Reply

1931. I had a bad order at popeyes and I tried emailing support and no one has gotten back to me. I’m getting a little annoyed. I probably sent the email a week or so ago.

      Reply

1932. I went through the drive thru at the West Central location in Wichita, KS this afternoon. I ordered a 2 piece chicken dinner. I was asked to pull into a parking stall and was told they would bring the food out to me. After waiting for 10 minutes, I tried calling. No one would answer the phone. I tried calling at least 5 times to no avail. I really didn’t know what was going on. Because of CoVid (which is why I went through the drive thru) and thinking maybe the store was being robbed? I couldn’t figure out why it was taking so long and why no one was answering the phone? I ended up calling one one the other Wichita locations l, which the gentleman was able to reach someone at the location I was at to let them know I was still waiting for my order. He said that someone would bring my order right out. I probably waiting another 5 minutes before someone came out, only to ask me what I had ordered. She said that the girl that took my order went home. I told her that I would prefer a refund…she said I would have to come into the business. I went through the drive thru so that I wouldn’t have to go in. I said just bring my food! I had to do more waiting. I know that l waited at least 40 minutes total. They did give me extra food for the wait, but no apology. I left with my blood pressure so high! I am a very patient person, but this experience was the worse!

      Reply

1933. Went to Popeyes today ordered the Wikid surf and turf got home all I had in my box was a little popcorn shrimp and no biscuit but I did get my side right tried calling phones been busy all day, but I did also get a chicken sandwich and a chicken sandwich was delicious I notice a lot of people in Wetumpka have been complaining about orders not being filled right and getting wrong product. I just thought this is something that y’all needed to know .

      Reply

1934. I’m an employee and would like to know how to reach someone to file a complaint for a manager who has been verbally harassing me.

      Reply

1935. Which Popeye’s in Miami will have these fried turkeys?

      Reply

1936. I’m contacting you to report a manager at the Northport Popeyes’s her name is Shameaka Epps. She don’t do her job she just sit in the lobby or the office. She don’t know to do anything at Popeyes . She wouldn’t give my husband his last check until after 2 when we don’t have a way to come back up here to get it then she wants to say she will make him go to jail for asking about his check. She is very prejudiced towards him always as been even when he worked there. There is no reason in this. She don’t do nothing but stay on her phone and has an attitude with all her customers. She has had an attitude many times with me and she is just not manager for the store. My opinion Northport Popeyes is losing more money then gaining it. There no reason in a manager having a problem with everyone she talks to especially me and my husband.

      Reply

1937. Due to Popeye’s actions in Florida with the black lives matter issues I will no longer be enjoying Popeyes in Michigan and tell all my followers about this situation and let them decide if they want to continue eating Popeyes. Very Sad

      Reply

1938. I have never visited Popeyes.My son wanted to go there to get some chicken tenders. They were $26 and they were pretty much bland.I thought they would be very tasty Especially charging that much. Very disappointing.

      Reply

1939. Store 15 mins away won’t answer phone. Chicken strips were just a pile of batter around threads of chicken. I would like to know how to get compensated. I have pictures to attach.

      Reply

1940. Just wanted to let y’all know that the popeyes in mt.pleasant texas never turns there lights on at night time. It’s been going on for over 3 months. I buy my lunch there before I go to work at nights. You ask why lights are out always different excuse. Just thought you should know probaly make more money if people knew they were open

      Reply

1941. Today I was at the 9001 S. Harlem Ave., Bridgeview, IL, 60455 and had the worst customer service ever it took 40 minutes until they took my order and another 30 minutes till I got my food. When I FINALLY got up to the cashier she asked “50
      Piece for today? why didn’t I order online?”well here’s a hint your online ordering app only allows you to order 16 pieces max and when I tried to call the phone so I could order ahead of time no one answered. I called for 20 minutes straight! When I finally got tired of waiting for my order I asked for the manager. This was his response “mam I’ve only been working 3 days here and today is my last! So I don’t know what’s going on..I don’t even think we have a phone here to take phone orders!” Meantime one of the employees keeps joking around instead of getting orders ready. And the cashier girl couldn’t run both the caShier register and complete orders. This is freakin ridiculous. I want a response from someone to all of this nonsense

      Reply

1942. Upset with your employee who gave me ketchup instead of honey. I didn’t order fries. I ordered biscuits, chicken, coleslaw and mashed potatoes.

      Reply

1943. I have went to the Popeyes in Gallatin TN and they have been short on everything and have forgot some of my food I have order and then I go back and they are still out of everything I have to say they suck at keeping up with order and terrible customer service

      Reply

1944. I placed an order today, 11/07 @ 5:50. It was a mobile order. I just got out of the hospital Tuesday so I wasn’t able to get it. I sent my son to pick up the order(#29, which already showed a pending transaction for the amount $47.86), he gets to the drive thru and they tell him that the order can’t be fulfilled, they cut off ordering at a certain time, per the manager Ramona. Now if that is the case then why allow the order to go through. I am very angry with Popeyes right now. Please respond ASAP

      Reply

1945. Bought 3 chicken sandwiches to go. They was soggy, cold and looked like they been squshed. Like my mony back. When I called the store call went to mail box and was full so couldn’t leave message. We’ve had these sandwiches before and know these weren’t same quality like refund please

      Reply

1946. I went to the Florence Alabama Popeyes and placed an order. Waited in line for 40 minutes. When I got to the drive thru window, they was dancing and not paying attention to customers. I ordered spicy chicken sandwich combo and 3 piece fingers meal. I received two 2 piece chicken meals. So when I got home and saw that it was wrong order, I called the store and talked to the manager on duty (Rebecca) and she told me that I could not bring back to the store to get correct meal. Said that they didn’t have any spicy chicken fingers. I asked how to resolve the problem and she said to hold on to the meals till the next night after I got off work and talk to day shift manager. So I called this morning and received more run around. Told her that I was going to contact you and she said go ahead and hung phone up

      Reply

1947. I would like to email you the pictures of the sandwiches I waited over 20 minutes for and then did not receive the proper receipt. It was absolutely disgusting

      Reply

1948. Good morning, I would like to request the location of your restaurants who are advertising the Cajun Fried Turkey. I am in the Miami, FL area, no franchisee restaurants in my area are taking orders. Please advise. Thank for your cooperation.

      Reply

1949. Went to the Popeyes on east 71st Carnegie and got yelled at because I had a coupon. Then upon honoring the coupon my side’s were thrown in the the bag unsecured an now I have to scrape my red beans n rice from the bottom of the the bag, and pick out paper bag from the food for my family to eat.

      Reply

1950. Hi, I’ve just left from store number 9188 and store employee, Aynia S was being VERY RUDE! She was playing around with my food, gave me the WRONG order, turned the window in my face when I asked her about taking my card for payment! She is a very terrible look for the company as a whole! I am now in route to return my food to the store as I am very upset at this point. I will not be returning to this location.

      Reply

1951. I ordered a chicken breast and a wing, the wing was fine the breast was double-dipped and the batter was not done. This is the second and the last time I will order any thing else from this place. The Manager and the employees are rude and nasty towards the Customers. Like I said this is the last time I will order from POPEYES. EITHER CLOSE THIS PLACE DOWN OR GET RID OF YOUR CREW THAT WORKS HERE.

      Reply

1952. I went to the Popeyes location in Joplin at 3pm on 11-5-2020. When we 1st pulled up the manager (older male) was outside smoking right by the front door where the Customers walk into. But it gets better, he not only was smoking right by the entrance doors he still had his mask on just pulled down and gloves on while he was smoking.. but wait there’s more!!! He goes back inside doesn’t change his mask or gloves and starts touching food! I will NEVER go back here again! That is the nastiest thing ever!

      Reply

1953. I am contacting you in reference to your PROMOTION online and television regarding the Cajun Turkeys. YOU SHOULD STOP RUNNING THIS PROMOTION!!! I went to my local Popeyes in Callahan on A1A to order my Turkey…..I was looked at as if I had two heads. None of the employees had any idea what I was talking about and to add insult to injury I was talked down to and told that I did not know what I was talking about. This was my last visit to this POPEYES. Perhaps employees should receive a little training on Customer Service

      Reply

1954. This is not intended in a negative way because I know how difficult food service is especially in our current time of the pandemic.
      Due to our budget we are not allowed the luxury of a eating out often but occasionally want a night off and since we do not like many fast food places Popeyes was our first choice. However, this evening my husband returned with sticker shock and an incomplete order. Watching what I am eating I requested naked tenders and green beans. Unfortunately I did not realize there were multiple sides and he brought home the 8 piece at a whopping $18.99 which is absolutely obscene. He was shocked but as it was a treat didn’t want to disappoint me by not bringing them home. Had I realized they were so expensive I would never have ordered them but to add insult to the price my green beans were no where to be seen. The Popeyes is a 30 minute trip from our home therefore we do not want to make the drive again this evening delaying our dinner further.
      Again, I understand the food service is extremely busy and people are stressed and I have no interest in bashing or yelling at the poor person on the other side of the counter but it made for a disappointing evening when I was greatly looking forward to a meal out and night off from cooking. I would like to politely request a message be passed along the chain for more care to be taken when packing an order. I know many people may have the opportunity to eat out and take it for granted but I assure you we do not.
      Thank you for your time

      Reply

1955. I went to Popeyes Tyler, Texas drive through on 5th street to order through one of 2 drive through’s at 1 o’clock today. They were not very busy. Person comes on intercom and says rudely I will get back in a minute. 5 minutes pass. Someone drives up in other line and person says to them immediately may I help you? I drove to window and told them what happened. May I speak to a manager. Person at window says that was manager that told you that. I said never mind we’ll just go to Churches. Maybe it was because we were old Caucasian? Not sure why they didn’t want to serve us.

      Reply

1956. This location on lake Bradford on Tallahassee Florida as a single parent of two I am upset I was giving cold chicken 11 piece of chicken it was cold I am
      Upset no customer service also please someone contact me 850694xxxx Julian Fogle thank you

      Reply

1957. I have had Popeyes chicken in various places in the USA and it is really good. The red beans and rice are stellar! I have now been to Popeyes in 3 locations in Alberta, and the food it NOT as good. The chicken is very salty and the red beans and rice are not good. The beans are not chopped up, the sauce on them is thin and tastes mostly like the juice from a can of kidney beans, with some spics added. There is usually a little bit of beans in the bottom and some rather dried out white rice taking up the rest of the bowl, I am VERY disappointed! In fact I have no thrown out some because they were just not what I have come to expect.

      Reply

1958. Hi… Today 11-3-2020 @3:10 to 3:40 in Phoenix Arizona 3109 E. Indan School Rd 85016 phx az… First i was told i had to wait for 25 min for my order i was there with my Wife and 3 kids . I had spent $47.16 of my hard working money… But your employees and shift manager had bad attitude problem.. Not friendly at all … All those who where working had Tattoos in there arms and neck area not professional at all.. I personally put up the wet floor sign up because the floor was wet by the soda machine.. Someone is going to get hard.. So i told a employee if he can get someone to mop the floor … His response was (yeah hold up) this guy also had tattoos on his arms and neck area. Not friendly .. By this time we are sitting down waiting in a table..10 min past when the cashier went and told us that they where out of mash potatoes.. Keep in mind we are waiting 25 min already for are order now this… I ask for my refund at this point.. This is where it get bad and ugly … The manager those not help out for nothing … I told them just to give my money back them everyone started to get loud.. The cooks started to yell and respecting my wife and kids .. That unstable i personally work with a corporation this attitude and customer service is not tolerances.. I work from Unifirts Corporation here in Phoenix Arizona… I need you to help me out on this … @Unifirts 602-253-xxxx
      Cell 602-477-xxxx
      Please you can check the camaras on this date and time .. Even on your reviews there people said that there lots of people with tatoos and attitude problem like they just got out of jail….

      Reply

1959. I am currently at Popeyes located at Lapalco and Manhattan in Harvey, LA. The line extends out onto the street. The signs indicated that the lobby was open. However, when I went to the door it was locked. I walked around to the other entrance and entered the establishment; I was told the lobby was closed due to COVID by a gentleman that identified himself as Chris the manager. Let me state, I was wearing a mask. He proceeded to state that they are short staffed so the lobby is closed. An employee stood idly by doing nothing. Yet, the lobby was closed and the line wrapped around the building out onto the street. This was dangerous and inconvenient

      Reply

1960. I placed an online/mobile order and when I went through the drive thru to pickup my order the staff at the drive through were very rude and advised me I needed to come in to pickup the order. Upon arriving home, I found that my sides were not even in the bag with the chicken. I proceeded to call the location and advised them of the error, no apologies were made, the young lady on the phone seemed annoyed and advised me to come and pick up my sides. Very horrible customer service, the 1st time ever at this location.

      Reply

1961. i had odered the 9pcs chicken with 2 sides i got gravy and fries and a small coleslaw. I didnt recieve my biscuits, my coleslaw was half full and my gravy wasnt full either plus it was cold.

      i called the store i ordered for and made my complaint i was on hold for some times then the phone was passed between employees who spoke fast and unclear. After waiting in line then driving home i noticed the problems and was annoyed that no one took my complaint as a concern and couldnt even bother to step into the back where we could actually speak with out timers and the hussle and bussle going on. The only compensation i was offered was to get dressed get out my house and driveback downtown toronto go pick up the forgotten biscuits…obviously i was not pleased with this offer.

      i routinely get the family meals and feel that the whole meal should be compensated. I was at the front st location in toronto the i do still have my receipt and i’m annoyed i had to make the phone call then move on to searching for popeyes head office to submit a complaint. VERY disappointing i just wanted to eat with my family and yet i am on coputer complaining about missing food and slacking costumer service!
      popeyes #12933 106 front st east
      toronto, ON M5A1E1 4162037098

      Reply

1962. The manager Rosa always sitting down not helping the crew always outside smoking coughing all over the place without her hands protecting her mouth she is rude and races need to be fired

      Reply

1963. I was completely humiliated by the staff and especially management of my local popeyes for NO apparent reasons. I’ve contacted you per the advice of my attorney. Id greatly appreciate it if I could be contacted on my cell at
      270-901-xxxx.

      Reply

1964. I had a horrible experience at the Moline IL location. I placed an order through the drive through, paid and was asked to pull to the front, that it would take 6 minutes to make the tenders for my order. I pulled around and 10 minutes later I entered the store to get my order. Not only did they not have my order the employees treated me like I had done something wrong. I eventually just asked for my money back. They gave it to me and didn’t say a word. Not an apology or anything. I’ll never go back and I’ll tell everyone I meet how horrible the service is there.

      Reply

1965. The Popeyes located in Pleasantville, Nj has to be the most, if not the worst Popeyes I’ve been to. If you ask for an additional item off the menu they indicate that you must go through the drive through again to order that additional item. They do not let you know when you order a Family meal that you are not entitled to any sauces. You must pay for every sauce that you ask for unless you buy the family meal with tenders. Which I wouldn’t have know if i did not ask. The employees are very nasty not personable at all. They give you attitude while ordering. I believe that this Popeyes needs to have a mystery shopper so you can see the extent of their lack of respect for your food chain and your customers. Thank you for your time. Stay well.

      Best,
      Carmen

      Reply

1966. A male employee at the grand bay Alabama store refused to take my husband’s order because he had on a Trump shirt. Another employee did come take the order

      Reply

1967. Waited over an hour for my mobile order in the drive thru then told to go inside for my order. Employe or manager began yelling at customers and being aggresive. Store number is 12557

      Reply

1968. My spicy chicken sandwich was extremely salty and the sauce on the sandwich was just everywhere. I either need it remade or a refund.

      Reply

1969. POOR service! Reading the complaints I see yall absolutely don’t care!!! WORK ON YOUR CUSTOMER SERVICE ROM YOUR RUDE MANAGERS!

      Reply

1970. i am trying to reach the corporate office forPopeyes Louisiana Chicken. I live in Suffolk Virginia the restuarant is in Portsmouth Virginia. Everytime I call, either they neverhave any whole wings or if they have wings they don’t have cole slaw. I went there Friday around 3pm and the girl said we don’t have wings today, last week I went they had wings but no cole slaw. its always something they don’t have . Aren’t they taught how to stock up and order supplies. The food looks so good on TV but it isn’t that way when you get it . I think undercover boss should go there and check it out. Please reply to let me know someone got this.

      Reply

1971. to popeyescommunications,

      I just had the worse meal, experience, and visit of my life.

      I visited your restaurant between 8:30 p.m. and 9:00 p;.m. on Friday, October 30. I drove into the drive-thru, but saw folks coming out of the lobby and thought I would try instead of waiting in the long line. When I went in, they informed me that the lobby was only for online orders. I informed them that I would go to my car and complete the order, when I returned, the door was locked. Myself and another customer walked up at the same time, the customer assumed that I worked there until I informed him that I did not. He stated that the door was locked. I was confused because I had just walked out, not knowing that they closed their lobby at 9:00 and was not informed. So now, I had to get in a very long line and wait for all of the cars to go through, but instead, if the manager had informed me before I walked away from the counter, I would have made a decision sooner and would be at home eating this meal.

      I finally made it to the position to place an order, at that time, I informed them that I wanted a refund, they then stated that I had to request a refund online (REALLY, JUST AMAZING). I then decided to just take the order, but the order was wrong. I informed the manager (Precious), that I did not order fries, she proceeded to argue with me. It was horrible. I did not order tea, but the receipt so she stated showed sweet tea, the receipt on my phone did not show the sides or the drink, but I received unsweetened tea. The manager, Precious, I think this was her name, was rude, not cooperative, I ended up giving them back the fries and as I began to drive away, the manager called me a . OMG, I am done with Popeyes. Why did they ever bring it to this town? The popularity has gone down.

      The young man that drove up, was trying to return a large bag full of food that was incorrect. I WILL NEVER, EVER VISIT THIS RESTAURANT AGAIN.

      I am requesting a full refund and for your manager to be fired. I am sure her staff will support her claim that she didn’t state this word, but she did, and hopefully, you can pull the camera footage and hear her words.

      POPEYES has lost its reputation since being in Champaign. The workers are horrible and this manager should not be working in any store.

      PLEASE GIVE ME INFORMATION REGARDING HOW I WILL GET A FULL REFUND. My order #98. They did not offer me an itemized paper receipt and I need one. Restaurant #11548.

      Thank you

      Reply

1972. I waited 45 minutes in line to order. Another 15 minutes to pull up to window to get food. I get home I’m missing a raspberry pie. I called popeye’s a female REFUSED to give her name. I told her I’m missing a pie and the pie I have was broken in half. I asked a 3rd time for her name and she HUNG up on me after writing my name down for 2 free pies tomorrow.

      Reply

1973. I have been to Popeyes twice this week cold chicken so on today I went ask for the two piece no fresh chicken I told them it was not fresh pulled around chicken not fresh smh mad I am I am sure the sales must be down I live in federal way Washington I will drive to to Renton before I go back to the one to the o e in federal Way

      Reply

1974. Popeyes Store #10524 – COMPLAINT
      The most unfriendly, unprofessional, and rude employees I have ever dealt with. The wait was over 45 minutes, my order was missing items and my tea was unsweetened. I ordered sweet tea, a 16 pc family meal with 3 lg Red Beans and Rice, a lg dirty rice and a lg mash potatoes. They left out the dirty rice and argued with me about that, argued with me that my tea was sweet, and to top it off when I got home I counted 13 pc of chicken. I was never greeted with a “hello”, a smile, NOTHING. The girls in the kitchen were cracking jokes about me being a pain in the ass. To be honest we were skeptical about eating what we got in fear of the employees may have done something to the food. We are business owners and realize employees have bad days but I promise you if one of our employees ever treated anyone especially a paying customer the way I was treated I would terminate them immediately! I almost feel like this was a racial thing because of the way they were acting. I am not one to complain but really thought this needed to be addressed!

      Reply

1975. i just came home from the Popeyes near me #12563 and once again my order was wrong. I did not receive the biscuits and the red beans and rice as one of my sides was bad. It had to of sat out for days. The last time I went there they burnt my onion rings and knowingly gave them to me. I had to go all the way back to get a new order. Do you think anyone would apologize, hell no. Everytime I go something is wrong. I did call the store and they gave me a credit and the manager was very polite. My question is why is there an issue everytime I go?

      Reply

1976. Iv had a horrible experience with a young Lady by the name of ashley that takes orders I will not come back until something is done she has cussed me and said she will spit in my food. This is at your hickory nc location

      Reply

1977. I and the family eat at popeye in New Madeira Missouri county at the TA truck stop it was the wrong thing to do it was as hard as a rock and we did not get everything we ordered and what we did get we paid 40 dollars for I will never do that again thank you every much . your friend Tommy Taylor

      Reply

1978. During the Covid-19 is it required that your company use gloves? No one I mean no one was wearing them.

      Reply

1979. I would like to know why you cant put a Popeyes Chicken in Chehalis or Centralia wa. Ideal right off I-5, none of us want to drive 30 miles +, it’s not fair, could you please consider this matter!!
      Thank you, Pat

      Reply

1980. 10.27.20

      I am not one to usually complain and I have never written a complaint like this before, but last night my husband and I went through the drive through of your Taylorsville, Utah location. We waited to pull up to the speaker to place our order, the first thing we were told was that they were out of chicken sandwiches. My husband said interesting, but ok….so I can order wings? The gal said yes, but they are cooked to order and it will take about 20 minutes. We settled on 3-piece chicken strips and jambalaya. We got to the pickup window and were handed our drinks and food. We asked for sauce for the chicken strips and were given some and pulled away from the window. Once we parked in the parking lot to eat, we found no silverware, ketchup or napkins. I tried to go into the lobby to get these items, but the lobby doors are locked because of COVID. The drive thru line was long, so we decided to go to a gas station to try to get the necessary items. The gas station didn’t have silverware. We ended up going to a local grocery store to buy silverware so that my husband could eat his jambalaya. Looking for these items took over 30 minutes. We were not headed home to eat, as we were out house hunting for the evening and had appointments for several hours. Once we were able to eat our food, not only was it cold, but my chicken strips were cold and hard. It was a very frustrating and disappointing visit to your store.

      I did call and asked to speak to a manager and I was told it would be a 3 minute wait. I then asked for the general manager’s number and as soon as the manager heard me ask for that she had time to talk to me. I explained what happened and told her I just didn’t want it to happen to anyone else that night and that if you are handing food out only through drive through she should make sure that the necessary items to eat that food should be handed out as well.

      Reply

1981. My name is Kyla smiles I’m contacting you guys about my pay. I was suppose to have been played on the 26th I have been given a run around a week ahead of time. My account is constantly being tampered with. My bank account information for my routing number ends in 3997. My account number ends in 1317. My email should be Sumiyahxxxxxx @gmail.com. My cell number should be 913283xxxx. I’m not giving any authorization to change anything. It should not be changed at all at no point. Can I also be contacted threw phone calls and texts. In case some happens to my email that I have changed now 4x. I habe been waiting days to be paid don’t know why I’m still waiting when everyone else has been paid. Please don’t allow anyone else to change any information threw email or calls. I would appreciate if you guys email me send a copy to my cell number given. Thanks

      Reply

1982. The Cockeysville, MD location gets the order wrong nearly every time. Many employees are either on their phone or goofing off. Not to be prejudiced, but the employees are very hard to understand, they don’t try at all to be comprehendable. Please get rid of the xty employees who don’t care about their job.

      Reply

1983. I was fired without reason.

      Reply

1984. I am writing to complain about consistent short comings at one of your stores. I enjoy your food more then most but the store near my house consistently makes errors. The majority of the time they make mistakes. Today they gave me the wrong drink and didn’t put any sauces in the bag even though the receipt had the correct info on it. These are things that can be fixed if I am at the restaurant which I unfortunately have to do quite often. That being said I often use a delivery company and when they drop off ten food it is too late to change anything. I have not ordered from anywhere that makes as many errors as this store. The store address is 6666 Camden Blvd, Fountain CO 80817. In addition to making consistent errors on orders they often out of multiple items on the menu and they always take an inordinate amount of time on orders. I could not tell you the last time that I made a formal complaint to anyone but I wanted you to be aware because this store is wrong more often the they are right. I would think you would like to be aware of a store operating this way.

      Reply

1985. I wish to comment on a store located in Springfield, Illinois. The last two visits I got chicken sandwiches and both times they told me that Mayo was not available. It is very annoying to not have the condiments that go with your order and then you have to go get what you need at the grocery store. Just wanted to let you know that whoever is in charge of ordering these items is not keeping up with it.

      Reply

1986. Not one Popeyes in Albuquerque is offering the Thanksgiving turkey being advertised on television. Can I ask why you advertise falsely?

      Reply

1987. I have NEVER been so displeased in my life with the way i was treated and the way a situation was handled someone needs to contact me asap

      Reply

1988. Good morning. So we love popeyes and really, really wish you’d come to the tri-cities….mainly kennewick, wa.

      Reply

1989. I went into your establishment in Gramercy, La on 10/23/2020 at approximately 4:45pm. The person behind the register said “drive through only”. I told them their door is unlocked and I could only hear mumbling from that person. I was followed by a very short male employee. When walking to the door I noticed the tape on the floor marked for social distancing. I pointed that out to the you man and he screamed at me “drive through only”. I responded by saying “ok. Your establishment says drive up and dine-in on the website which I snapshot. My question is why does it say you’re open on the internet, you have plexiglass up by the register, blue tape marked on the floor for social distancing, and an unlocked door with no closed sign? Also, is it Popeye’s practice to have an employee scream at me, not due to not hearing them…I was walking out, but I questioned the tape then he literally screamed at me. With every single thing indicating dine-in with obvious covid measures in place, I feel this was rude and uncalled for. Could you please let me know if dine-in is open? It would be most appreciated. I look forward to hearing from you and hope to deal with someone that is civil. This is a small community, and everyone is complaining about it because every other food establishment is open for dining.
      Cordially,
      Victoria

      Reply

1990. We ate at your restaurant last Saturday and I have been sick all week long after investigating further I found out there’s been multiple complaints about your restaurants surrounding St Petersburg and you’re not addressing that there was nine complaints and the restaurant was actually shut down for a couple of days I’ve miss work I’ve been sick I’ve lost weight what are you going to do about this

      Reply

1991. Managers in Binghamton NY are breaking child labor laws. Have school aged teens working after 10pm on school nights. My next call is to the NYS Labor board.

      Reply

1992. I had a job to clean the filter and the fryers.
      As I was waiting for the fryer to fill-up, I had to stand back to let others walk through the isle.
      Ms. Jackson saw me leaning back for a second while waiting for fryer to fill and decides to pull me off to the side to explain the “you can lean you can clean” rule. Understandable but I told her I was waiting for the fryer to fill. Not much else I could do. She asked me to clock out early, I explained I needed the hours she understood and let me go back to work.
      But immediately after that situation as soon as I return to fryer Marsailles CONFRONTS me yelling in my face with a schizophrenic manner. Only 2-3 centimeters from kissing me… I proceeded to push him away from me before the issue went any further.
      Ms. Jackson comes running behind me and tells me to leave the building.
      This was a set-up.
      If you wanted to fire me just say so. I wasn’t even planning on staying.
      That Popeyes location is disgusting! (105 sw 7th st, Renton, WA 98057)
      Every employee there should be fired.
      For how prime the location is there should be a new batch of employees cycled through to compete with the Dutch bro’s as the chicken sandwich sales die down.

      (check the surveillance cameras)

      Good credit means nothing when you still hold ill will. I feel like I was victimized. For my look?
      Why was I the only one fired and confrontation was started by some other schizo employee (Marsailles).
      Please investigate the employees over there to figure out whatever shady low-level business is going on.

      Due to this situation I should receive some sort of reimbursement for loss of potential hours.
      I need to pay rent and have no time for shady business.
      Please give me what I’m owed after investigating those employees.

      Reply

1993. My wife and I love to serve Ghost pepper wings for Saturday and Sunday football games, why did you take them away please put them on the menu.

      Reply

1994. Hi I went to the Popeyes restaurant located ar 12149 Jefferson Davis Hwy , Chester VA 23831 and one of the young cashiers was very rude and this isn’t the first time she has been nasty to me for no reasons. I reported it to the manager and he said he was going to deal with her. My money spends like any one else’s. The time was 7:03pm Oct. 21, 2020. Please contact me at this email address .below. Thanking you in advance

      Reply

1995. As long as you keep running your obnoxious ads on tv, my family & I will no longer patronize you. Who the hell talks like that or screams like that? It’s disgusting!!!

      Reply

1996. Do you have a policy you have to order a side in order to get chicken can’t get chicken only

      Reply

1997. Hi my name is Sheila and I was an employee at Popeyes on Jefferson Ave in Newport News Virginia and I didn’t get my 2 checks and I had texted the general manager about them and she never replied back also I went there and they claim they can’t find them I’m so tried of playing with them that’s why I’m contacting you

      Reply

1998. I went to the popeyes restrarant Tuesday. 10/15/20. Indianapolis 38th keystone. I wanted the chicken sandwich. I previously had one on 86th street. It was very good. So I brought one on keystone. It was horrible. Not hot. Not seasoned the same.

      Reply

1999. Love your chicken, but today I had a chicken sandwich and it was so salty I could not eat it. Cut down on the salt, older people have high blood pressure.

      Reply

2000. We are at Popeye’s here in Ocala on Pine the guy at the register told us pistachio was a 6 piece chicken tender and that we could split it and it comes with two sides I told him know I wanted one for each of us he gave us a three piece chicken tender a piece and two sides charged us a total of $28 when I wanted the two $10 specials which would it cost me $20 he did it the other way we talk to the manager on Judy and she’s like what I don’t make up the prices we are very unhappy with this and we will not be going back to Popeye’s again neither will our friend that was with us I feel like the manager was very unprofessional she should have helped us with us

      Reply

2001. Hassled and had to get in an argument about masks.. my food was not treated very kindly after that needless to say.. I wasn’t brave enough to eat it and I’m not sure what they did.. the comments that were made I wouldn’t put anything past anyone.. I haven’t been treated fairly and I won’t go back unless I video everything which probably means I probably won’t go back.. but I do have about 4,000 people on Twitter that follow me and also I’m retired motocross racer so I can get on social media and I can express this definitely but I wanted to reach out to you guys because you’re Normandy Boulevard store in Jacksonville is not a good place it is not representing your company or your products in any kind or justified transparency or light of day.. they are giving themselves and you a bad name.. they are more worried about the mask than they are actually listening to your order or even acknowledging you.. one time before this I did get a good chicken sandwich out of this place but today I am very disappointed and I will not even take a bite of this thing I will most likely feed it to one of my animals after I rinse it off.. I’m not sure if they sabotaged me or tried to poison me but I wouldn’t put it past them because if you would have heard what they were saying or seen the look that they gave me I know for a fact that no one in their right mind would dare eat anything from them..
      My telephone number is 904-487-xxxx I’m a 53-year-old man I work very hard and I am a retired motocross racer and have lived in this area for the better half of my life and I am very disappointed that your store has been reduced to less than McDonald’s and it is a place of prejudice and racism and they are more worried about politics and masks than they are actually serving their customers with a smile.. may God bless you and please reach out and let your conscience be your guide..
      In the meantime I will never go back to Normandy Boulevard Jacksonville Florida store and I will write this same copy and paste and put it on my Twitter and on my Instagram because I want the world to see it’s not just about feelings and politics shouldn’t involve a chicken sandwich or a mask.. Jack Rein

      Reply

2002. I would like a transfer to a different Popeyes like e 82 if possible my manager tried to make me come in on important day I had a funeral to attend and my daughter have surgery than turned around my dad got rushed to the hospital and she still tried to make me come in I called the night that he got rushed and told her I couldn’t come in I really like my job but that manager doesn’t understand that is something very serious that person is the one who keep my kids

      Reply

2003. My 4 year old grandson eats popeyes everyday I think you need a new spokes person for your commercial. He called your office and said can you bring me popeyes chicken please.

      Reply

2004. I was sold rotten chicken.

      Reply

2005. I need to file a complaint on Popeyes on 2316 E 5th Street in Tyler Texas on the managers and supervisor name Mary and Ruth. they need to be replace, i have been filing a complaint with my receipts and no one has contacted me. I’ve complained to other managers their as well. my food is never right, I always have to go back and get food that wasn’t put in the bag, they substitute my food and dont tell me. all they do is say they sorry. this doesnt make any since when customers pay so much money for food and all they do is joke and play around people food, especially with the covid-19 going on.

      Reply

2006. HI
      Id like to either speak to someone from the corporate headquarters or have my complaint addressed this way. We love the crisy chicken sandwich and never have a problem with it, but tonight was different. We ordered the regular sandwich, but this was spicy. Unfortunately we were already home when this occurred. In addition, it was extremely greasy which it usuallyn isnt, as if it may have been refried or left out for awhile. We went to store #11395 on utica ave in brooklyn. The id # 3343209xxxx is the receipt or transaction number. Money is tight these days with the pandemic and to have something not be edible, is an extreme disappointment and well as an expense. Thank you for any help you can provide.

      Reply

2007. Purchased popeye chicken sandwich and became very sick hours later. My first time visiting this location will never return again. Store located at 1464 W. Airport, Houston, TX.

      Reply

2008. Hi I have been eating at popeyes the location in altoona Pennsylvania and I know someone who works there and she said they dont change the butter when there is flies in it and they do not use gloves . They also do not wear masks and there is food all over the floor in the kitchen . It’s disgusting and something needs to be done . There have been alot of people getting sick and this just isnt how a kitchen should be ran during these times whatsoever

      Reply

2009. I have a question. What were the whole sauced wings that were available around the summer of 2003 called, and why did they never come back? I loved them, had them EVERYDAY until they were no longer available. Will they ever come back? If not, can I buy the sauce?

      Reply

2010. Yes I was just at your store at Boston Street and Lynn Mass at 180 Boston Street I spent $27.07 for four pieces of breast and the rest the rest of it was wings one large potato one large coleslaw I would like somebody to give me a call back at 617-861-xxxx the time now is 5:56 Eastern standard Time

      Reply

2011. Hi- I had a spicy chicken sandwich tonight at drive thru at San Lorenzo location (94580). Store #3561, at 9:15 pm

      Asked for extra sauce, extra pickles, and for sandwich to be made freshly so it can be moist and not dried out. I also got a small side of red beans/rice.

      Result: got container with the extra pickles. Got no extra sauce on sandwich. And sandwich was hardly even warm. Beans and rice were not hot at all. Where is quality control at this location?

      I had a chicken sandwich here last month and it was so dry and needed more sauce and pickles. I contacted customer service about it who supposedly shared feedback with store.

      What’s going on here?
      Want to hear back.
      Thx. Alice Ansfield
      510-501-xxxx
      axxxx@ radiancemagazine. com

      Reply

2012. I have been trying to settle an issue for nearly 60 days. On where I was charged twice for an on line order which caused a NSF in my account on a another transaction.

      Reply

2013. I just ordered inside Popeyes number 10541 located at 3525 Alta Mesa in Fort worth Texas. I ordered a sandwich and the lady that took my money prepared the sandwich. I didn’t see that she sanitize her hand: she took my money and then went back and fixed my sandwich without any gloves on. What is Popeyes doing to help prevent us getting the virus. They‘re not wearing gloves. Thanks

      Reply

2014. I go to your Airline store in Houston Tx quite often. I use my credit card everytime I do. They quit giving receipts for cards 6 mths ago always saying they are out of paper. I always order a 3 piece dinner. I very rarely get the meal i ask for. For instance one time they gave 2 legs and a thigh. Another time i got 3 wings. For 6 mths my meal has been given to me missing something. Tonight I had 10 fries and no bisquit or honey evrlen though I made sure to asked. I am sorry to say but i can no longer visit your store anymore. Something needs to be done here. You have quite a few customer service representatives who have no clue what that meaning is. Clean up the store and I will definitely start going there again.

      Reply

2015. Today while parked in the parking lot I had the pleasure of listening to one of the employees at the Vacaville Popeyes location YELLING while on the phone. The female employee came out of the restaurant wearing an apron and her mask under her chin, she was yelling into her phone that all of her work was done and she had an appointment. She was asked to stop yelling but continued yelling. I was parked across the parking lot and should not have been able to hear her in a parked car with windows up. Decided it was best to eat somewhere else. If an employee behaves like that right outside the door of their place of employment I definitely don’t want them having any part of preparing my food.

      Reply

2016. I went into the 860 N Colony Rd Wallingford , CT location and the young lady was very rude . She kept screaming through the intercom she was the only one working and to get off her drive way because I asked for a total amount and inquired about the family feast.

      Reply

2017. Today I ordered 12 piece meal, comes w/ 2 lg. sides..mashed pot. for us. I buy this same meal once or twice a week because we all work…the price is 12.99 plus tax. Today I was charged $31.00 because the girl that took the order did it all wrong. She charged me for individual pieces plus 8.48 for two pot. I explained she did it wrong when she put in the order and all I got was attitude and the offer of a free apple pie. I told them to take the food back and give me my money back…but she couldn’t do that! I am outraged! If I wanted to spend $31.00 I would have gone to a restaurant. Is this the way you do business?

      Reply

2018. I picked up an order to take to my father and his friends in a muring home for them to watch the football game tonight. I found out that Popeyes has now gone to a 9 piece cut on their chicken. This might not seem like much to many people, but explaining things to these WWll vets is always trying. Love your chicken! Just a heads up, please, next time.

      Reply

2019. I visited your Alpharetta Hwy location on 9/27/2020 at about 5:30 pm. I ordered the 4 piece chicken only, the total came to $7.53. I pulled up to the window, where a younger African American lady was at the window. I tried to pay with a $20 bill but she told me, in her words “I can’t let you do that because we don’t really have any change in this motherer”. At this point, I looked to my 13 year old daughter and asked if she had any singles. She gave me $3 since I did have $5 in singles. I asked the lady if she could change the $8. She then said, ” yeah”, not caring that I was a customer or the fact that I had my child in the car. She told me to pull up and that she works come out of the store, bring the food and get the money from me. She didn’t give me any change and there was no receipt in my bag, one I got home. You guys need to know that you have these type of people working and STEALING from you. I will NEVER again visit this location and the food was terrible!

      Reply

2020. I went to your popeyes in boise idaho there is only 1.i was not given utensils to eat with a napkin and my receipt. The girl took a long time to return my debit card.i hope there are no fraudulent charges on my card because the boise police will know right where to go.

      Reply

2021. you information on Popeye’s and RBI contact is incorrect-he phone number is no longer in service.

      Reply

2022. My name is joshua martz .I went inside the store at 6:17 pm..as I went inside 4 customers follow me ,after we make the line at the moment we are ready to order ,they told us ..that they are not cooking no more chicken.and we must leave…I’m sending you the picture of the location 27 flatbush av.Brooklyn,by.

      Reply

2023. Hi I am really surprised i have not received a reply on my complaint about your resturant in Belleville Il I am truly sorry to know NO ONE really cares how your customers are served or I should say not served

      Reply

2024. What a joke, have an appl that don’t work, store on Lorain rd.,in Cleveland, Oh.,only selling food to family & friends, take your money then laugh. xty top to bottom.

      Reply

2025. Think this would be more of a Complaint.
      Went to a store in Lafayette, LA (store # 5319) on September 20th 2020 at 8:37pm.
      Everything was fine until I pulled up to the window to pay for my food. My ticket total came to be $13.31 (ticket # 624) for a 5pc. Combo tender/spicy.
      But before I get to the food itself, I proceeded to pay for my order when another gentleman walked up to my car because something was missing from his order. He caught the attention of two male employees that was taking out trash and spoke to them. Then one of the gentle literally cut in-between me and the cashier who was processing my order, (like his body was in the middle of my car and the building) and started talking to them about the gentleman who was missing one of his items. Completely cutting me off.
      This was highly unprofessional and for someone I don’t know personal space is a MUST for me.
      After getting the gentleman’s item, the cashier began handing me my order piece by piece, when I had majority of it I left the window purposely leaving my drink behind, just wanting to leave.
      But when I finally got home and checked the order, im pretty sure they didn’t even remember I had a drink.
      My food itself was cold and old…and out of my 5pc Spicy tender combo, I only had three that where spicy and the others where original (yes I can tell the difference). Which meant the workers were too lazy to drop the tenders I ordered and tried to hide it in with the old tenders (which case they where ALL old), biscuit was hard as a brick, to where a little heat or butter couldn’t bring it back.
      Including that they forgot my dipping sauce as well.
      The only decent thing I had was the jalapeno pepper I got.
      It was truly a disappointment, customer service and just basic manners and common courtesy was missing. With one look you could tell they’re there for a paycheck and nothing more and I can’t and will not support business/individuals like that.
      So I will NOT be returning to this location or any location near it.
      For $13.3, I could have fried my own chicken with special spicy blend, least I know they would have All been spicy.

      Reply

2026. your resturant in Belleville il. at Belleville crossing is a joke this is the last time i will ever go there sun at5;30 i was told it will be 45 min for chicken WHAT its a chicken resturant an you dont have chicken one day i went an was told we dont have a cook yet so you will have to come back later WHAT in the world my son has gotten wrong orders before I think you need to check your mgr out someone is not doing there job also when i was waiting for them to take my order 2 of the employees were behind the fence arguing an cussing up a storm i didnt appreciate that at all

      Reply

2027. The popeyes chain on Southgate dr in billings mt 59101 is the worst chain I’ve ever went to. They make you wait over 20 mins in the dru thru and you are lucky to get everything you have order and most of the time the employees are rude. Im very dissatisfied in the service ive gotten from. This place everytime I have went. I dont think I will ever buy chicken from this place again.

      Reply

2028. I bought a family meal and a chicken sandwich this afternoon around 6. I don’t have a receipt, as your worker did not offer one . We didn’t get our sandwich and all 10 of our tenders were hard ! They had been out for awhile. I have never had this problem at Popeyes. I don’t have the store # as again no receipt. Address is Bulverde Road San Antonio!

      Reply

2029. I just tried popeyes shrimp from lancaster. I was asked to pull to side because not ready. After 20 min had to go in. They had plenty cooked but did not have my order. After getting it home shrimp were so hard I pulled off crust. The actual shrimp were brown and cooked so hard you could not eat.
      I’m retired and only eat out once a month. Needless to say I wasted my money on popeyes this month and will never go back

      Reply

2030. The worst customer service I have ever experienced

      Reply

2031. I went into the Popeye Louisiana on SW. Military Dr. got the eight piece chicken and bread at home they didn’t put the biscuits in it because I used a coupon and the chicken was raw and did not receive a receipt and when I called this morning she would not help me because I did not have my receipt I think this is a very low and disrespectful restaurants in business that you’re serving we the people keep you going and after this we will no longer buy from your store

      Reply

2032. Your location in Langley square Hampton va all your staff in there are rude even the manager and the gm as well the staff not even wear the mask or gloves. The food is burnt as well. I’m not pleased at all

      Reply

2033. Hi good afternoon I’m not petty please with Popeyes In located in Langley square Hampton Virginia the staff even the manager is rude the food take too long to serve . Please you guys needed to re train them for how they approached the costumers properly. Keep clean the store as well

      Reply

2034. Will you be interested in a parcel of land In blueridge ga between zagsby and Arby’s

      Reply

2035. To Whom It May Concern:

      My family and I recently visited the Popeye’s(#13223) restaurant at 2203 Moody Parkway, Moody, AL 35004 on Thursday, September 3rd. We arrived at about 5:45 p.m.

      This location is close to our home and we have visited this restaurant no less than a handful of times, however each and every one of these occasions have resulted in a negative experience making this our last visit. This restaurant is a favorite of my husbands , so needless to say when we heard there would be a location opening near our home we were very excited. This location has been open for less than a year and each visit we have experienced a lack of service, food, and cleanliness. Last night in particular we arrived around what most would consider “dinner time” and chose to eat in the restaurant. After being initially ignored for about five or so minutes we had a lady take our order. We were told that there were no chicken tenders available in regular and that we would have to wait at least eight minutes if that is what we wanted. My husband and myself could both see that there were spicy tenders available so we ordered two 3pc spicy tender combos. After another wait we were given our drinks, but still no progress was being made on our food order. While waiting I visited the restroom where there were numerous roaches on the floor as well as toilet tissue that was unusable and filthy. At this time, we had been waiting almost fifteen minutes for food and decided enough was enough as asked for a full refund of our food. The staff portrayed a large amount of incompetence and a bad attitude towards customers. The staff was argumentative and showed a severe lack of interest in the poor service they were providing. I trust that this is not the type of letters you wish to receive from your customers, but I have to note again that with this particular location we have never had a positive experience in the quality of food, level of respect as a customer or cleanliness of the restaurant.

      It would be my request that you would make the appropriate changes to your restaurant to ensure that this does not happen to other customers. As I said earlier, this establishment has been open for less than a year and I believe it will not succeed at this current rate.

      Reply

2036. Kim Masters from the Alpharetta Popeyes location and her team don’t know how to coordinate well or communicate well with customers. I wasn’t the only one that they weren’t giving clear directions to. I understand they get busy but the poor level of respect to customers is shown clearly through their facial expressions. she constantly laughed in front of my face and her manager I believe or who ever the young african american was that was taking orders, they kept going at a conversation involving me. Maybe if they weren’t so angry towards customers and they knew how to work together they would be able to get these orders through quicker. Instead of talking about customers and giving them nasty looks.

      Reply

2037. I was at your store on crescent st. In Brockton ma. While going thru the drive thru and handing the clerk my money
      After a few mins the clerk held out part of my change and stated “ we dont have any quarters so. “ long pause puppy dog eyes.
      At witch point i said i still want my change.
      She sighed and went to another room.
      When she came back she was demonstrative about her displeasure.
      She then somehow found a way to give me my change.
      I attempted to inform her that she could have handled that better when she said “boy i gave you your f&@$ing change.
      You better get your ass up outa here before” as she was climbing out the window.
      This kind of behavior is something i would think your company would like to avoid.
      Tis person left me with a very low opinion of the class of human beings your company hires.
      I will relate this account to as many persons as i have reason to speak on the subject.

      Reply

2038. I I went through the drive thru at 13795 Warwick Blvd in Newport News Va I hit a pot hole now my car won’t start. My battery light and check engine light comes on.How do I put in a claim. 757-593-xxxx.

      Reply

2039. Order a banana parfait n it was sour n bad it ended up burning my throat.

      Reply

2040. Second time got chicken on 63 both times chicken was a little rubbery it was not good I like your chicken most times but I don’t know if I will go back

      Reply

2041. I arrived at Popeyes at 1030 pm, the websight said you were opened until 11, they refused to serve saying they were closed. I drove out of my way to go there.

      Reply

2042. Very poor customer service in Perry Ga. Employees are very rude

      Reply

2043. You lied and pretended you were going to help BUT YOU closed the case number the next day and didn’t fix the missing items nor did you even have the courtesy to call me about the errors, rudeness and the no glove change. This nonsense has gone on since 7/31/20. No wonder people drive further to get KFC

      Reply

2044. First I would like to say I love your product . I wanted to report a store concern , don’t know if this is the complete store number 12422 top of slip was tore off address 3705 South High St. Columbus Ohio 43207 I wanted for store to open 15 min. Another 10 min. After store was to open had to pull around to window to get someone’s attention to place a order 5 people in store that I could see my money was taken and another 12 min. To get my order that’s the slowest fast food place I’ve seen NO I’m sorry for the wait or anything I will probably not return to that store again Very disappointed ! I hope this is not the normal for Popeyes ☹️☹️☹️

      Reply

2045. After 20 years of eating Popeyes, and on 8/4/2020 @3:40pm, I had a VERY unprofessional experience at your 3282 location, on Bellaire Blvd and Dairyashford, in Houston Texas.
      I was trying to place my order, but I didn’t hear anything through the intercom, so I drove up to the window because I didn’t want to keep the line waiting. When I got to the window, I explained that I didn’t hear anything through the intercom system, but instead of being met with a hospitable employee, I was met with a very rude individual that claimed that she’s been taking orders all day, and that she’s had no issues until me. She then said that I had to get back into the drive thru line. I’ve worked at fast-food chains in my teenage years, and all we had to do was take the order at the window, since the customer was already there. This treatment felt r….. and rude.

      Reply

2046. Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 10 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow

      Reply

2047. I visited the store at 1125 W Kennedale Pkwy GO THEIR at least 3 times a month. Today the food extremely horrible, the $10 chicken strip box was distasteful , strips fries hard and cold THE coleslaw nasty. W hen you have a craving for something you want and then get it and you want it to hit the spot only to find out that you wasted $10 and your time I mad as ever, this has happened other time, they were out of the sweet and hot sauce also.Customer service lousyi

      Reply

2048. Good morning,

      Recently traveled through Shreveport and stopped at your Market street store. Had I known the outcome I would insisted on using my credit card. I was told when I got to the window to pick up I gave the young lady a $20 she gave me back $15 on a $4.32 bill. I inquired about my change and she said “we got no change” , well at that point there was a line in the drive trough so being on the road I left the restaurant. After thinking about it I thought that’s really bad customer service. If your’e going to keep $.68 at least offer me a drink or fries or something of value. To make matters worse it was probably the worst one of your chicken sandwiches I’ve had. Luke warm and greasy. Not one to complain because I do frequent Popeyes in the Fort Worth area a least once a week. Just really disappointed by the way this was done. I request a voucher for my $.68 just because I’m aggravated at this point. I do have a copy of the receipt but can’t attach in your format.

      Reply

2049. I went for lunch at Popeyes in Bremen GA store # 13125. The lady that took my order Kiara was so rude. The last few times I have went to this Popeyes they have been so rude. I love the chicken sandwiches is the only reason I go. I expect nice service I don’t think I’m going back because I’m so tired of the rude employees every time I go. They act like it’s the end of the world when I ask for sauces.

      Reply

2050. The store in Merritt island fl is very rude there service is very ride and the quality of food is disgusting

      Reply

2051. You’re employees held another employee hostage refusing to let them leave till she paid back $100 because the employee accidentally took a counterfeit $100, they didn’t call the police, they held the EMPLOYEE HOSTAGE threatening to fire her if she left without paying they didn’t call the police they marked the bill as counterfeit, they held the employee hostage using her job, till she paid the money back out of her own pocket.

      Reply

2052. I had the most awful experience at the restaurant in Brownsville on boca chica they messe up my order and I get a call from a Brandon telling me he’s sorry and how I can bring my receipt back and get a refund . I called today and I asked for the name. Of the person I spoke to and she dodmt want to give me her name. She just said she was the manager I told her I’m going for a refund and she started telling me off yelling at me over the phone why I did a bad survey and that I still go to their restaurant after they mess up . She said not to go anymore if I’m gonna do a bad survey I told her I will call corporate she then said it don’t matter cause it’s gonna go right back to her : she said she wants the food to show I didn’t eat it I told her we’re on a pandemic and you want me to bring food I got into my house ? She said if your gonna complain about it yes . She then started saying it for me not to go if Im gonna do w bad survey . I don’t know why I would get a call from a Brandon saying sorry then getting yelled at for going over and picking up the refund I will never go there again after I get my refund I don’t deserve to be treated like this and I will report this to channel five news

      Reply

2053. The Popeye’s Louisiana kitchen on East 10th street in Sioux Falls SD has now become the worst store for waiting to go to in Sioux Falls SD. Please do something about the management there, The management here does not seem to care about this AT ALL.

      Reply

2054. Pioneer, Tennessee Popeye chicken. My husband and I stopped here to pick up food. The food was extremely dry the chicken tenders dry , dry chicken platter meals. Food was definitely a day old and probably reheated under heating lamps. We r over the road truckers and we were on the road. After we ate this food we got sick. Food poisoning. Diarhea, upset stomach. We purchased the food at 11am. Popeye opens at 10am the food shouldn’t have been that dry or old if it was open and freshly made. Will never ever eat at a popeye’s ever again. I am appalled. Food poisoning OMG. I have copies of receipt. The good was thrown out. Huge waste of money.

      Reply

2055. On Thursday 08/14/20 at approx. 6:30 pm I visited the Popeyes Chicken on Woodward Ave. in HIghland Park , MI. I waited in the drive thru line for approx 25 minutes and no one said anything, I eventually pulled up to the window to
      order a chicken sandwich and something to drink. I was told by an employee that I could not place my order at the window. I told him that I had been waiting for
      about 20 minutes. He stated that he did not care if I waited for 2 hours and “to get my old ass out of here”. I was shocked that this employee would speak to a potential customer this way. I told him that I would not allow him to speak to me that way and I demanded an apology , which he did not give. I then ask for the owner of the location and also the phone number and the employees said they did not know who owned this location or what the phone number was. I found the number on line and called and I also found this email address to write. This is totally appalling and I will never visit this location and will tell everyone I know about the poor service at this location. We as consumers deserve better service than this. The manager should be removed. I am expecting a response to this letter.

      Reply

2056. first of all I’m going to start by saying if you all do not have change then you need to advise the customer before they get to the drive-thru window you need to advise them that you do not have change before you hand them their food and tell them you don’t have change I don’t care if it is $0.71 Popeyes has way more money than I do so I went to Popeye’s last night in Union City Georgia I ordered a small red beans and rice and a small mashed potato and gravy at first I asked for the number 11 the butterfly shrimp and was told they no longer had it if you don’t have a product you shouldn’t advertise it on the menu so I decided to get a small red beans and rice and a mashed potato and gravy the total came to $4.29 when I got to the window she gave me my food I gave her a $5 bill then she interned said I don’t have the $0.71 not cool Popeyes has way more money than I do they don’t need my $0.71 and you all need to get me my $0.71 because had I would have known you didn’t have changed I would have kept it moving not cool I can care less about a change shortage not my problem you all need to let people know that you do not have changed and we can take our business somewhere else but you’re not going to keep my $0.71 and you all need to make this right or this is going to get way out of proportion for $0.71 and you may be thinking my God 71 cent if you all kept the change of 100 people you know how much money that would be like I said you all have way more money than me so you need to get me my $0.71 and you need to train your workers to let people know before they get up there that you all do not have change so that people can choose whether they will allow you to keep their change or not

      Reply

2057. Hi do you know we’ve been in the a pandemic since March I use the purchase a sandwich from Popeyes 2 every two weeks, but I haven’t been able to because the dining room is now close for a while and there’s no way for me to place an order online. Can you send me the website to do that it’s the one in every Massachusetts on Revere Beach Parkway thank you….Sign unhappy customer

      Reply

2058. The Popeyes Louisiana Kitchen on 293 Orange Dr, Vacaville, CA has the longest drive-thru wait and worse customer service. I waited at approximately 45 minutes to order and another 15 minutes for my order which I never got; and most of the menu items were out.

      At this point, I’m reconsidering going back. I am hungry, I have no food for lunch, very upset and piss… This is not the first time this had occurred at this location! But it is the first time I am writing this complaint! Thank you

      Reply

2059. I ordered a family 16 piece meal today from the Spring Branch, Texas, location and literally received 10 biscuits and 8 pieces for chicken! I paid $42 and didn’t even get what I paid for! It didn’t even feed my family. Disappointed and frustrated

      Reply

2060. To whom this may concern I’m a customer of about 35 years buying popeyes chicken I’m a 58 year old customer that when to popeyes on 8/11/2020 thur the drive thur order my food and was denied service at the window because I said the employee to make the order a combo and he told me that I can’t make it at the window that I need to go back around this happened at the popeyes location in Arlington TX 1402 Collins St.

      Reply

2061. Hi I’m wondering why the Popeyes in South San Francisco on Gateway chooses to not sell chicken sandwiches on Mondays and now they don’t sell Chicken sandwiches on Tuesdays as well if the public wants them everyday why is this location not giving us what we want

      Reply

2062. 2 employees cooking food were not wearing mask…
      I didn’t have a mask either…
      I was refused to oreder food…

      Im white, it was all colored employees..
      Im filing a descrimation complaint…

      Matthews Missouri, at the T.A. truckstop …. Store # 051

      Reply

2063. I need a refund on my order number 69 at the location at old Milton in Alpharetta Georgia store 7037. They did not have the drink that I ordered, the app said that I could pick up at the counter, all doors were locked. By the time I was back in a friends car and drove around they were then out of tea and Dr Pepper! And my food was cold. This location is constantly understaffed and extremely slow on food prep and delivery. Yet inside there were four people standing around the window when we pulled up. Plus somebody felt it was OK to bring their children to work with them and let them sit out in the dining room.

      Reply

2064. Contacted C.S. August 3, 2020. Purchased 2 chicken sandwiches Aug. 2, for $8.65, unable to bite into sandwich. Used knife to cut into pieces, still unable to chew. Drive through clerk did not know how to give change. Store never has enough help, order delivered while waiting in parking lot for 35 minutes, delivery clerk insisted on knocking on passenger side window which does not open, plenty of room on drivers side for item to be handed to me. 6985 S. Rainbow Blvd Las Vegas, NV. 89118 Order Id: AAAS5JJQAJBE Drive through @1:26PM complaint forwarded to Field Leadership team 8/10 @2:25pm Las Vegas, NV. time Contact #702-799-xxxx ext 4208, It is now Aug 10th, have not heard from anyone, placed another complaint.

      Reply

2065. I’m a T-Mobile customer why give an offer that is not accepted at the store Why give an offer is not accepted at the store T-Mobile

      Reply

2066. I have been trying for hours to reach ur location at 11899 Collier Blvd, Naples,FL on their phone number. It just rings and rings and nobody answers. I called your 877 number and also can’t get through! I have a T-Mobile sponsored free offer of chicken sandwich and 2 additional pieces of chicken that ends tonight. I don’t know if ur Naples FL location is open which is 25 minutes from me! Why isn’t anybody available on the phone? I have never had ur chicken and wanted to try it compliments of T-Mobile! I am very disappointed. Please make good on this and send me an offer.

      Reply

2067. Went to the Popeyes in Jasper,Georgia tonite and saw the sign saying the recipe for red beans and rice had changed.
      Came home and visually noticed the difference and then tasted it.
      Whoa!!! No thank you! Totally bland.
      Just threw in the trash.
      Can’t have my chicken without red beans and rice!
      I should of started this out by saying we are huge Popeye fans!!!
      But sorry to say until you go back to old way of making the red beans we won’t be back!

      Reply

2068. I would like to redeem a promotion but the stores in kansas city, missouri are not participating. When I asked the manager of popeyes in Gladstone, MO for a phone number to discuss the issue with someone that has more knowledge of the situation I was denied the information and the call was ended. I would like someone to reach out and insist that this is not how you treat your customers who have an issue with your products and online services.

      Reply

2069. I just ordered 4 chicken sandwiches and two of them had hair in them. They were also dry looking. Disgusting from ridge rd East in Rochester ny I am quite angry and want results or I will go to the media. This is the second time I have had problems at this store.

      Reply

2070. Hello I didn’t want wast money but the spicy chicken sandwich was not to good.

      Reply

2071. 7:57pm I order a 11 piece meal with side red beans &rice and fries it came to 25.00 some change we I arrived home the chicken was so nasty we were unable to eat it ,the red beans was old so I called back but since they close at 8pm no one picked up , I called the next day 8/7 no still picked up around 3:30 they picked up I was told to bring my receipt & everything will be replaced. I arrived up there at the store around 5:15 pm & one manger didn’t know what I was talking about so she went to the other she told her jus replace the chicken I said uou said everything it’s like order food u couldn’t eat together so the manager had a nasty attitude was talking to another staff talking about it’s not my fault & I said it’s not your fault & I hear everything & I will be reporting you as a manager she was Unprofessional & I ask the one manager her name it’s Liz I will never go there again , she kept my receipt

      Reply

2072. Hello my name is lakeiya I’ve been working for popeyes for 2 years and theres a big situation that I really needs to talk to someone about my number is 615-546-xxxx can someone please give me a call as soon as possible

      Reply

2073. Having a problem with manager

      Reply

2074. I went to the Rancho Cordova, CA store #11949 and paid $16.23 for the 10~piece mix mild. After waiting for inside the store for sometime with much confusion in the store as people in the drive thru were parking their cars and coming inside to complain…. after getting my order and driving 15 minutes home, I opened my order to feed my family and needless to say got all thighs and legs and no white meat. I called the store to let them know of the wrong order and the young lady on the phone was rude and said “sorry.” Then she asked “did you already eat it?” I asked to speak to a manager and she would not put her on the phone but said that I could drive all the way back and bring all 10 pieces of chicken for a refund. I must tell you that each time I got o this particular Popeyes there is an issue. The staff are rude and disorganized and too young and immature to be in charge of someone’s franchise business. I vow again that I will not go back to this Popeyes. Someone really needs to go out and retrain the staff on customer services, expediency in filling orders and efficiencies. I’m not even sure what I expect from putting in this complaint with your Corporate office since from your Facebook page, there are issues nationwide at Popeyes franchises and obviously no resolution. If you haven’t looked at your Corporate Facebook page lately I encourage you to do so…. not only embarrassing for your Corporation, but incredibly sad commentary for a national business. Dr. Daye

      Reply

2075. Yes me and my family just went o Popeyes on West Grand Ave in Gadsden and I was 8:40 pm and they do not close until 9pm yet they only had 4 pieces of chicken and refused to cook any for us and I just don’t believe that is right. There was 20 minutes and I know chicken only takes 13-15 to cook.

      Reply

2076. Hello we are at the Billings Montana location and both of you store is soooo absolutely bad in services!

      Reply

2077. On 8/6/2020 I visited Popeyes on Norton Ave .placed my order left and returned to work .when I got back and started handing out food noticed we were missing a sandwich and all condiments .Called the store and asked to speak to a manager a gentleman said this is, I told him the problem he said to come back in he couldn’t do anything by phone .I tryed to explain that I was at work and couldn’t make it back .He said he was extremely busy and if I couldn’t make it back then he couldn’t help me and hung up . I like Popeyes and my guys do as well, but I’ll be damned if I’m spoken to like this or can’t even get what I payed for .His professionalism was horrible.

      Reply

2078. No onion rings no interest

      Reply

2079. My husband & I went to Popeyes in Easley, SC on Sunday, August 2, 2020 at 7:00 p.m. My husband parked and got out of the car, opened the door to inquire if the lobby was opened. He was told that no it was not, only the drive thru. ( We did purchase tow meals) We came back through Easley between 7:30 – 8:45 and noticed that the lobby had people sitting. If the lobby was closed then there was no reason for the door to be unlocked.

      Reply

2080. Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 6 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow 

      Hi,  I downloaded your app yesterday (7/29/20) and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. I have called Popeyes customer service line no less than 6 times now since 7/29/20 and every time someone says they will get back to me and noone has . I actually got a case number ( Case # 56 x h x n) but thats about it..nothing has been done and I am just trying to get this resolved.  Angie Mow 

      Reply

2081. I received an order with a large spoiled red bean and a reg spoiled red bean. I got my order at 1:47 and the bottom on the cup said 11:32. The beans smelled and taste bad

      Reply

2082. They gave me a burnt piece of thigh and mashed potatoes. When in fact I ordered two pieces when white one dark and red beans and rice I called the restaurant that I got it from and she said oh well next time you come through here we’ll just give you some red beans and rice I find this unfit so satisfactory. The lady that that told me this her name was Yolanda when I called

      Reply

2083. Why is your store in West Palm Beach FL on Hypoluxo Rd refusing the TMobile get thanked Tuesday coupons

      Reply

2084. Hatch rd. Modesto ca.terrible customer service

      Reply

2085. My son order $40. ‘s worth of food to be delivered through their door dash. The Dasher came back for the order that was wrong and said he’d return with the right food. Now he won’t answer cannot contact Popeyes at all 3 people have called non stop for at least an hour no answer. Is there a way someone can be held accountable and at least return our money. Please

      Reply

2086. Rude manager and the order is never correct .

      Reply

      1. Can you open one in the Jackson area of canton ohio ?I promise it will be ran right with no complaints or at least less then any other stores . You clearly have a problem with hiring people and need to train your managers better at this . In canton we have great restaurant managers that are dedicated workers in the restaurant business I feel that one of your restaurants in the Jackson area of Canton Ohio that would be great thank.

         Reply

2087. Pre-ordered online for curbside. Pulled up to the signage for curbside delivery, spoke with an employee, waited 20 minutes. Called the store, only to be told we had to get in the drive thru line (10 cars ahead of us). Food already paid for, no choice but to wait to pick up my now cold food. Salt Lick Rd store in St Peters, MO. You have lost my business due to this.

      Reply

2088. I received an incorrect order Sunday. Called customer complaint line. Gave all info. I was told I would be contacted. Did not respond at all. Your complaint phone line never picks up after holding 39 minutes please respond

      Reply

2089. Issue with the manager of Popeyes! Hi. The reason why I am contacting you is that my daughter Ruth Arocho, went for an interview at Popeyes and she was downgraded, disrespected out of nowhere, and was told she was blind and a kid when she is 22 years old. The manager’s name is: Mayan Noor and his number is 516-318-xxxx. I would like something to be done about this immediately. This is highly disrespectful and unprofessional!

      Reply

2090. The staff at the Lombard Illinois location were rude and unprofessional not only to me, be to the 10 other T-Mobile customers trying to redeem the Free Chicken Sandwich + 2pc Signature Chicken. The girl taking orders was very unpleasant and wouldn’t take the time to explain how how to store app worked. 10 other customers entered the store after me wanting to use their T-Mobile reward. She was very reluctant to call the manager as I requested saying that she was too busy. When I finally did speak to the manager he said “the app is not working” and walked away. I spend 20 min in the store only to leave empty handed. I don’t think T-Mobile is going to be too happy to find out how customers were treated in your store.

      Reply

2091. Popeye’s is putting too much batter or whatever you wanna call it on their chicken in their chicken sandwiches all I
      can taste is batter
      I can’t taste the
      chicken could you back off just a little bit

      Reply

2092. I recently visited at 3800 west 4700 so West valley utah and they refused to accept my military ID and told me I had to take a senior discount .I appreciate the fact that your restaurant honers the police officers but why honer those fighting men and women and than all a sudden say no more . I intend to inform everyone I know what your restaurant is doing to the military personal

      Reply

2093. I waited 30 minutes in line at the Popeyes in leesville Louisiana. I finally make it almost to the place where u place your order. the intercom was out and u can’t even place your order until u get to the window. I have been trying to order at Popeyes for the last 2 weeks. The line has been all the way to the front of the store and is going extremely SLOW. When u don’t move for at least 10 minutes. it’s to slow!!!!! If they need more workers u need to get them HELP. It’s been very frustrating!!!!

      Reply

2094. I went to a Popeyes in Conyers Ga on Hwy 138. The chicken tasted old and they left our frys off the order. I was very disappointed that I wasted my hard earned money.

      Reply

2095. Hi,  I downloaded your app yesterday and tried placing a carryout order with one of the coupoun offers and wasnt letting me place an online order at a daily new store in our area. My husband decided to just stop by there on his way home from work. The location is 24431 Stone Springs Blvd. Sterling, VA 20166 . The Drive through line was crazy busy so he just parked and went in and had to wait in line. He finally is able to order and explained the situation with not being able to order online and they were nice enough to allow him to use the coupoun in the store. We ordered 14 tenders(half original, half spicy) , 2 large sides (coleslaw and fries)  and 5 biscuits . Our total was $21.45. He gets all the way home(25 minute ride)  and we are about to eat with our daughter and realize that we only received 10 Tenders in our order instead of 14 🙁 very frustrating as there were 3 of us eating and we were all hungry. I immediately called the store where he ordered from to let them know and the phone just rings and rings and rings and noone answers. I hung up and called back several times and just rings and rings. Angie Mow 

      Reply

2096. I visited the popeyes on Jersey City at 2-36 Garfield ave on July 30,2020. Another customer was complaining about his chicken after he had already walked out with his order. The manager took the chicken back from the guy and place it back on the rack with the rest of the chicken. I felt she should’ve thrown the chicken in the trash because the guy touched the chicken with his hands. She may not have seen that but I saw it. I was gonna call the board of health to fix this matter but I choose to email you first.

      Reply

2097. Stop by Popeyes in Monroe, Louisiana on Louisville Ave. 07/30/2020 AM CHICKEN IN MY LIFE. First they got my order wrong, Second, their 4 minute wait turned into fifteen. Third, the SO CALLED night MANAGER who runs this place just slung my biscuits the bag, it all to pieces. They did not gave me my redbeans and rice. Please don’t ever go to this place its located at # 2055 1950 Louisville Ave. Monroe LA . xty Service

      Reply

2098. Hi my name is Rev. Floyd Kirts I’m the biggest and 5 days a week Popeyes chicken buyer in Alexandria Louisiana and I’ve yet to see my commercials on tv, I challenge you to allow central Louisiana citizens share their best experiences with the world, I don’t eat churches, Kentucky nor any of the gas stations chicken, when chicken is done right I can eat til night, when it’s great I appreciate, I was the first biscuit maker at one of our stores years ago, oh how I wish to go back to mixing and proofing the best biscuits since mama, thanks for the allowing me to complain for good

      Reply

2099. What in hell has happened to your service and quality of food… I live in Macon ga, just went to popeyes on gray hwy. People were eating in DR. (Black,) I’m white and I was not allowed to dine in. My order was stone cold, they lied and said the food just came up..

      The biscuit was in pieces. I wanted cole slaw, they had none. I got pot/gravy. No gravy…..
      There was no sign that said no dine in.
      Enough of this, unless I eat at our Air Force Base, i will never go in popeyes again.

      Reply

2100. Today I ordered dinner for my family…I order 5 piece chicken tenders with 2 honey mustards and side of mash, I ordered 2 piece leg and thigh with a side of mash, and another extra side of mash, a cinnamon apple pie, and a spicy chicken sandwich with a side of mash. I recieved my order with no apple pie and no honey mustards. You can’t eat chicken tenders without sauce. I called the store and they asked if I could pick it up, but I ordered for delivery so if I wanted to pick up the food, I would’ve order to pick it up. I don’t have transportation at the moment so that’s why I ordered for delivery. The manager tells me whenever I can pick it up, they will give me the apple pie but I didn’t have any sauce in my house and I really needed them to bring it to me. It was their fault for not looking at my order right so why should I have to pay the consequence for their mistakes? My daughter was disappointed because she really wanted the apple pie.
      I know it’s not much but it was a simple order. How could you mess it up? If it’s going out for delivery, they need to double check to make sure everything is in the bag.

      Reply

2101. Hello my name is Alba Sohal. This Email is to recognize and honor the amazing resolution that Popoyes Restaurant took with my case. On July 19, 2020, I sent a complaint due an incident with a employee. The situation put me very sad and down, but on July 20, 2020. Mr. Humberto, the manager of Popeyes located on Flamingo and Maryland Parkway in Las Vegas, Nevada, called me. And very kind and professional apologized with me and offer me to bring my food to my house!!!!!!! Himself, the manager of the restaurant!!!! Wowww I felt soooo honor and privileged. On July 21, 2020 (today), He (Mr. Humberto) showed up in my house with the most delicious, fresh and well done, Sandwiches and Fries!!!!!! I won’t never forget this day in my life. I felt as a queen…. He didn’t charge me, Humberto just smiled and as a great professional realized an amazing customer service. Outstanding and above and beyond resolution……!!!

      Thank you Mr. Humberto and Thank you all Popeyes….
      Thank you CEO Cheryl Bachelder
      I believe in your services..
      I will continue buying in Popeyes…
      the sandwich is amazing and sooooo yummy!!!
      Thank you for make this dream true!!!!!!!

      Sincerely,
      ALBA K. SOHAL

      Reply

2102. I went to Popeyes on 16th and National at 9:49 waited in line and at 9:54 they told me they were out of food in such a rude way that I have to complain about it

      Reply

2103. On July 19, 2020 I visited Popeyes Restaurant located on Flamingo and Maryland Parkway, Las Vegas Nevada around 3pm it was sooooo hot and the sun was killing. I walked from my house to the restaurant because I want to buy the new sandwich for my husband. Unfortunately we don’t have a car, so came by walk. When I knocked the door asking if I can buy the sandwiches, the associate but me very down she didn’t want to sell me the food just because I was walk in and I didn’t have a car to go drive trough… I understand due the coronavirus you implemented some kind of policies and procedures. I don’t pretend to eat inside the restaurant or nothing like that i am also wearing mask.. and i felt insulted and very bad till tears. Very dissapointed with Popeyes. I feel I can return any longer to this restaurant until this things change.

      Reply

2104. I went to one of your Restaurants on Friday 17th July between 8:00 and 8:15 pm. I felt a bit comfortable since one of the staff members was cashing as well as handling food without any gloves. I am not sure if this is a normal procedure, but I felt a bit uncomfortable since we all know of this pandemic situation. This is not a complaint, but a concern.

      Reply

2105. Why is it that all of the stores in the Tampa area are terrible? Every store you go too is way slow they never have the product or it’s a thirty minute wait to even get to order only too find out that it will be another thirty minutes to get your food the food is good but not that good to have to wait that long and even worse the staff acts like it an inconvenience for you being there. Last of my money for that much of a headache. All of this is true especially in the Clearwater and St.Petersburg areas

      Reply

2106. the Popeyes location on round grove in Lewisville TX the food is horrible. I just brought chicken from there. You would think with Covid they would want to retain their customers.

      Reply

2107. Although most of the dining rooms, including buffets, are open in Poplar Bluff Missouri, Popeyes is CLOSED. I miss my chicken, but I refuse to spend my money to eat in the car.

      Reply

2108. Good Day, I’ve recently visited your franchise in Pgh , Pa on William Penn highway. Can you tell me why is this store, always out of certain foods. Such as fries & the chicken sandwiches as were informed by a popeyes worker that they’re frozen and didn’t provide a time frame when they will be thawed and cooked & ready to be served to Customers. Where is the District Manager& why is there no one checking on these stores to ensure that they have everything ready to serve there customers. My personal opinion, if i visit a franchise & they don’t have the foods that they advertise. 9 times out of 10 i’m less likely to visit that franchise for awhile. Each stores goal is to serve each customer with quality service, so hat they will become repeat customers. Service is key. There is always room for improvement.

      Reply

2109. I visited the Popeyes Chicken on Normandy Blvd, Jacksonville, FL to purchase a chicken sandwich combo on 6/12/2020 @ 9:40 p.m. Employee came on the speaker and identified himself as David and took my order. After waiting in line until 10: 00 p.m., I arrived at the window. The lady employee (not wearing a badge, mask, or gloves) asked what my order was. I told her and she stated, “We can’t find it.” They had no record of the order. I stated David took the order. Her reply was “He has taken a lot of orders today”. Tell me again what you want. I asked why she was not wearing a mask or gloves and the employees behind the counter have all their masks under their chin. She stated, If you are so worried why aren’t you wearing one.” I stated, I’m not serving food and I am inside of my car.” She replied, “Well if you are so worried, why are you here?” I then asked for the manager. The lady pointed at David and said, “He is.” In a minute another lady came out and said she was the manager. I asked why the employees aren’t wearing masks properly and she replied. “Well they know what they are supposed to do.” When she gave me my change, it was in a small paper Popeyes container with the words thank you written on the bottom. She then stated, “See we are doing it right.” Forget the fact I observed the first lady at the window handle five cars ahead of me, and me, with no gloves or mask and did not use the tray. I am sure you have video in the store focused on registers, just review it. I would like a response from Popeyes if this is their policy for operation during the Coronavirus Pandemic. Your assistance is greatly appreciated.

      Reply

2110. Brand new store in Brownwood, Tx and the worst Popeye’s I have ever visited! The Manager and staff are terrible, the grease is old and I personally know the cook who used to work there. The staff were fooling around and not taking care of the customers (me included). They were laughing joking around, chasing each other while I waited. After seeing some rather unsanitary things going on I decided to leave. You seriously need to have someone take a serious look at this restaurant. This one is no where near the Popeye’s I have been introduced to and dine. Please do something as this restaurant will not last long in Brownwood, Texas. The Manager is problematic, the staff front line and backline are a joke. You need to do something! Very unsanitary to say the least!

      Reply

2111. Hi there. I am representing retail and commercial construction company and I would like to learn how we can become one of your qualified general contractors for bidding on upcoming projects. I noticed an upcoming project in Byron, GA, and would love the opportunity to bid on it. We have finished projects such as Shake Shack, Sweetgreens, and Charley’s Phill Steaks, as well as some local privately owned restaurants. Please check out the projects section of our website! Thank you so much!

      Reply

2112. I did not see one employee wearing a mask as I waited at the window for my order. Didn’t eat the food and will not be back

      Reply

      1. I experienced the same 6/12/2020, store 4238 Route 130 Willingboro NJ, order #99 done through mobile app.
         Upon arrival sat in drive thru lane for 10 minutes, when I announced my name & order # through the speaker I was told to pull around. I understood that to mean to pull out of the drive thru lane to the front & someone would bring my order to the car (curbside pickup, no?) Well after sitting another 8 minutes, I parked my car & went inside.
         What I saw was appalling at this time of face coverings & social distancing. The employee that had masks on – had them UNDER their chins, exposing nostrils and mouths, management included. That was #1, #2 – they didn’t have my order in the system yet (it was at least 30-35 minutes since I placed the order by now). They asked me to wait a few minutes for the order to come through – I waited in my car. After another 8 minutes, I went back inside and the STILL DIDN’T have my order through the system.
         The manager asked me to show him my receipt & they put my order together but not before serving others that WALKED in to the establishment to place an order rather than sitting in the drive thru lane.

         I enjoyed my sandwich however I WILL NEVER PATRONIZE POPEYE’S AGAIN & I WILL POST MY VIDEO OF THE STAFF NOT COMPLYING WITH THE MANDATE OF FACE COVERINGS TO THE NJ BOARD OF HEALTH.

         Y’all should be ashamed of yourselves.

         Reply

2113. I live in Davenport IA. Went to the Popeyes here Mon. 5/25/20 at about 7:00 pm. I was in line 15 min. I only had 2 cars in front of me. 3 people working. She would not speak to you until she felt like. Seen 2 guys leave that worked there. I thought the first was the problem no the problem was the worker. She never said I’ll be right with or anything. Won’t be going back.

      Reply

2114. My husband and I visited Popeyes, store#11405, located at 1211 Moreland Avenue, Atlanta, Georgia 30316. We went through the drive thru and part of our order consisted of a classic chicken sandwich combo. Before we got to the window, I realized that I did not say no mayo on the sandwich (I cannot eat mayo and I have ordered the classic chicken sandwich at this location before with no mayo). When we reached the window and informed the young lady that we wanted the sandwich without mayo, she called the manager on duty to the window and we were told that they cook a certain amount of chicken and they had prepared all of the sandwiches that they were going to prepare and had them sitting under the heat lamp. Even if I did eat mayo, I would not have wanted my sandwich sitting under a heat lamp with mayo on it. Now the question is, how long have the sandwiches been sitting under the heat lamp. Needless to say, we will not be visiting this Popeyes location again. After all, there are numerous restaurants in this area and we usually CHOOSE Popeyes. Love that chicken from Popeyes but not at this location any more.

      Reply

2115. Popeyes chicken in spring hill florida is Horrible over cooked and service is horrible

      Reply

2116. Drove to Sioux falls we to get some chicken. Trusted the Popeyes . So I did not look in the box til I got back to mn. Found out I got chicken strips instead of chicken pieces.called them and lost phone connection twice not happy. About mix up it is a long way to drive to get the wrong kind of chicken I was after. I should not have to double check my order to make sure it right.

      Reply

2117. Good afternoon I would like to report Popeyes on warren street in Roxbury my girlfriend works in Cambridge and ordered food online for her and her co-workers the order was over $50 dollars the she called to make sure they understood her order she wanted drumsticks instead of thighs the person at the front repeated her order and said I got you when the order was received there was no drumsticks she called to complain yes she was a little loud because she was aggravated about her order but the person who answered the phone said you and hung up I heard this and was shocked so I waited and called back to speak to a manager another person answered and stated they was the manager and was aware of what happened he was saying how my girlfriend was yelling and screaming I told him I apologize for her screaming but that doesn’t give the employee a right to swear and hang up the manager stated this is Roxbury what do I expect I was like are you kidding me don’t blame his rudeness on Roxbury I am Human service Professional who was raised in the heart of Roxbury with an Associates Degree so that’s not an excuse to treat people rudely I don’t no if any body reads this but that’s messed up we spend a lot of money to eat at your place of business and to be treated like that is crazy

      Reply

2118. yes, I purchased a 2 piece dinner and 4 piece dinner from the popeyes in Westwego, LA on Highway90

      Reply

2119. I just came back from Popeyes on 5708 S Harlem in Summit Illinois. I ordered an 8 Piece chicken with 1 side and 4 biscuits. Paid $26.51 and gave the girl a $100 tip. Upon coming home I had 4 wings and 4 thighs. No legs or breasts. My wife does not like dark meat. This isn’t the first time I had problems with this Popeyes location. I think you better close up your stores because I think I’m taking my business to Kentucky Fried Chicken.

      Reply

2120. The drive thru menu quotes a lower price on the drive thru menu compared to the actual price charged at window. Popeyes store number #1110,1 order #82, Wed 04/01/2020, 5:16 pm, would appreciate a full refund for the whole meal.

      Reply

2121. hi my son worked at one of you Popeye’s in Bolingbrooks he has been calling for 2 weeks just to come get his check that he hasn’t picked up now we spoke with a thelma and i asked her for corporate number this is the number she gave me because she didn’t want me to call in on them 1876-667-3937 now i know she knew this was the wrong number she gave me cause she hung up really quick and when we call back she didn’t answer

      Reply

2122. waited 10min in drive thru no one took order. 2 other cars there, 3 employee sitting in dining room Wauwatosa
      you really need cameras on your employees

      Reply

2123. On March 26, 2020 at 4:32 pm at Popeye’s located on 311 Rosemead Blvd. in Pasadena, California, I bought a 12 piece family meal that contained no leg pieces when I asked the cashier specifically to add a few leg pieces. So disappointed with the service. I would rate this Popeye’s location a zero. I will never go back to this location again.

      Reply

2124. I filed a complaint 2 weeks ago and I haven’t heard anything.

      Reply

2125. This is my Second Complaint on the same Popeye’s Store # 13217.
      We were really GLAD to see a Popeye’s within our neighborhood. We were thrilled that we would be able to get the good chicken UNTIL we experienced the LONG and I mean LONG delay in the inside ordering and obtaining food. I complained and was sent a voucher for $5.

      We just went back giving it about a month to see if any better and thought we would try the drive thru this time as normal drive thru move quicker than inside. Well let me tell you We got in the drive thru line at 6:13 p.m. and didn’t get to the out food UNTIL 6:58 P.M. We were in the line over 45 minutes and when we got to the section to order our food we sat there for a while with no communication. I spoke out is anyone there and a voice came over the speaker saying wait a minute.

      This is the last time we will go to this location. When we were in the drive thru line, we heard people coming from inside saying they need to get their act together . The employees at this location move a Turtle pace with no purpose to satisfy the customers in a timely manner. I believe the Corporate Office should take an interest in this location as it really needs some ones attention.

      Reply

2126. I just had take out from your Popeyes # 11502
      7441 Gall Blvd. zephyrhills, fl 33541 my order was #33 which totaled $20.32 and my husband and I were totally disgusted with the meal. The chicken was over cooked and not juicy at all and the biscuits were as hard as hockey pucks…and I’m literally not exaggerating. Please let me know who I should be notifying and complaining to as this was so totally unacceptable, I’m not letting this go. Thanks

      Reply

2127. Feb 24, 2020 1:08:01pm order #97431076-9296714. Missing a mashed potatoes and gravy and there were NO sauces included with the order. I tried going through the complaint process but it wouldn’t finish – kept saying continue before rolling back to the same screen to continue. While I like Popeye’s chicken, I doubt that I’ll order it again.

      Reply

2128. This location has a problem with accepting credit cards through the drive thru. I was on the drive thru for 15 minutes and had to wait another 5 minutes for someone to get my order. Finally when someone decided to talk the first thing they said was how they were only taking cash. How inconsiderate!!! I couldn’t get out of the drive through since it was full almost 20 minutes for this. Some of us just have a 30 minute break come on please be pro active by having a sign out before people get stuck in the drive through. Someone from corporate needs to check this property, this happens at least once a week causing some decline in revenue.

      Reply

2129. I always order spicy chicken drive/thru. If they don’t have spicy chicken ready they give you whatever chicken they need to get rid of. No store in particular…all of them

      Reply

2130. HI I MANAGE A SERVICE DEPT FOR PLANET FORD DEALERSHIP AND WE PLACE LUNCH ORDERS WITH KINGWOOD,TX RESTURANT TO BE EXACT THE ORDER WAS PLACED DECEMBER 12,2019 AND I AM TRYON TO RETRIEVE THE RECEIPT FROM THAT DAY BUT THE STORE HAS NOT BEEN ABLE TO THE BEST ASSISTANCE WITH THIS MATTER. CAN SOMEONE PLEASE HELP ME WITH THIS SO I CAN RECONICLE MY BOOKS THANK YOU SO MUCH.

      Reply

      1. They can get one for you

         Reply

2131. Case Number #WZN28
      On 12/12 I visited the Popeyes in Brandon I order a 12 pc mild after waiting for about 5-10 min. I was advised there was a 20min wait for fresh chicken I asked for my money back before I could get my money back someone came from behind the counter to state the wait was 7-10mins I decided to wait I was at the restaurant for over 40mins. Upon getting home I had 9 pcs of chicken I tried calling the store over 15times with no answer so I called the customer service line. I received a call from the store manager advising me to come pick up a 8pc meal. On 12/16 I return to the store and again was advised it was going to be a 7-10 min for “FRESH” chicken I said ok upon getting home after waiting 15-20 mins. I had 2 breast and 6 thighs I called the store with no answer so I called the customer service line again. I was upset due to if I had to wait 10-15 mins for fresh chicken why did I receive 2 breast and 6 thighs. I was advised by the customer services center that the manager would be giving me a call and I would receive a refund on my original order. On 12/18 I called the customer service line due to I had not received a call from anyone and was told at that time my case was closed due to the manager had stated she spoke to me and resolved the issues I immediately advise them I had not spoke to the manager and I need my case reopened and that this needed to be looked into. I felt if the manager would lie over $30.59 what else would she lie about? I was then told my case was reopened and I would receive a call. on 12/20 I had not received a call so I call the customer call line again and was told the manager had once again stated she talked to me and had not at this time I requested to speak to a supervisor ( non was available to take my call but one was going to call me back) On 12/26 after not hearing from the manager nor any one from Popeyes I called the customer services number again at this time I am and was very upset I again asked to speak to a supervisor and again no one was available to take my call. At this time I asked a very simple question. ” So Popeyes is just going to TAKE my money and not resolve these issues? I asked Why is no one trying to reach out to me and resolve this? Is 30.59 needed that much from your company? This does not make any sense to me, I feel like at this point I jacked for my money and pretty much is being told by Popeyes to go myself. This needs to be resolved please.

      Reply

2132. A young lady named nancy isalways standing around not staying busy while everybody else is working. you’re store manager CLARISSA SINGLETARY is a VERY HARD WORKER. AVIVA trys to stay busy she has good customer svc as well as CLARISSA SINGLETARY has GREAT CUSTOMER SERVICE. I’M TALKING ABOUT EMPLOYEES AT STORE 1710 LIBERTY TX. ALSO WILL THE COOK IS A GREAT COOK HE IS YALLS BEST COOK. YA’LL SHOULD STOP HIRING YOUNG KIDS TOO JUST SAYING. YA’LL HAVE A BLESSED DAY. MERRY CHRISTMAS.

      Reply

2133. I just at one of Popeyes in mesquite tx and order 11 piece with 2 side and I paid for extra side the amount I was charged 28.90 when I arrive home ànd start to get my food set up to eat with my family there were two items missing which was the extra side and the biscuits that were suppose to be included I tried to call but the phone would just ring and ring and and hang. Without any type response I hàve made several attempt now the phone would just hang with out being answer this poor customer service and not only that but unprofessional I spent my hard earned money to only get half the order and no response it only help me not come back to this establishement ever again concern customer

      Reply

2134. My name is Shay Scott on December 12,2019 I visited Popeye’s on Orange Blossom Trail. My total was 21.92 but my card was charged 211.92. I contacted the manager, district manager, corporate and they are all telling me the same thing I need answers now. I will never eat at a Popeyes restaurant ever!!!!! I need my money!!!!

      Reply

2135. I am a good customer of popeyes. Even after that incident in Columbia that recently happened. Last Thrysday my husband picked me up the 3 wings platter which conea with green beans n mashed potatoes. The chicken was great as usual though the biscuit was old n cold. Nit that fresh n hit one I expected. The mash potatoes was like a half of scoop n tge green beans was 1/4 filled which looked like the bottom of the pan. My husband was shocked we paid extra money n the sides were barely 1/4 filled. I have pictures if what they gave me to show you if your interested. We sure didn’t want to go back and complain after the body slamming incident. So I’m weitibg you instead. We live this place but the crew ie new crew has not been trained on how to fill up the cup orioerky n biscuits should be fresh n hit not hard where you can bang them on table. Thank you

      Reply

2136. Hello,

      First and foremost. I would like to say thank you for taking the time to just read my email. My name is amy warfield. I worked at the location on Austinbluffs and acdemy in Colorado springs. I have up most respect for the company and how passionate Popeyes became about serving.

      However to try and some this up without wasting your time. I was hired as a blue shirt manager. I had maybe a week or two of training during morning shift but never nights. The training in the morning never consisted of touching sicom or anything just watching. We were robbed not to long after my second week. I was never trained to run nights let alone a shift myself. My boss then said i was going to be the one closing alone. She falsified my test and signed off on all the ones she completed. I had to work 77 straight hours without a day off. My gm and others had time off and left me understaffed etc. I told her if she kept degrading me because she didnt train me i rather have a demotion. I loved being manager for the time i was. So she demoted because she said i wasnt able to handle the pressure. And it wasnt close to that. So long story short after i worked over 70 hours brand new i was demoted with my hours sliced. I went from making 1000.00 to 280.00. I bought a car when i worked for memorial hospital. I was doing good for myself. Until tina demoted me. I couldnt afford a brand new car so i have a car that has a kill switch. If i miss a paymet they turn it off. Since my demotion i haven’t been able to pay my car. My insurance. Eat. Etc. I even wrote Nathan stating i was struggling due to cut hours and i wanted to reach out bc my job was on the line. I missed work because i couldnt even afford ice let alone a bus pass. Because of my improper training and tina falsifying my testing i was the pawn for that location. She had more managers that could of helped me close or train me. I didnt recieve anything other than my labor being to high or i missed something. Ive been in low points in my life however ive never been treated this way. I understand Popeyes still has a business to run and accommodations arent required. But tina was a trainer manager. She lied on my documentation. She signed off saying i knew how to do it. Also left me alone because she and other managers couldn’t work nights. And we just had been robbed. Im practically bouncing from place to place because i was punished. Im about to lose my car i worked hard to have way before Popeyes. I just don’t understand how people can get away with treating their employees as numbers. I worked vert hard. I had customers come back just because i knew they were nothing close to a sale but because saying hello with a smile and caring would make a difference. All i got in return was a demotion, and a homless life. I love the brand. I love the spirit Annie promotes. I loved my short experience with the company. My boss told me i was Gm material. But it was all surrounded by lies. I even put my own money to keep the crew involved with times.

      Again i do thank you for the time. I know its very sad i had to waste ur day. But i have contacted a lawyer and wanted to reach out before i went further. But i lost my 2006 chev cobalt ss. Though its not a brand new car it was mine. I’ve lost my place. And ive lost my will to keep striving. My car was 5000.00 away from being paid. All to improper training. I’ve kept my documentation. I wouldnt write to you if i was lieing. I wish we could come to a conclusion. But i know your hands are tied. But again thank you and i hope something gets done about this. Things never get to the main building because a lot of people sweep it under the rug. I hope and pray that you won’t be that person. Because Popeyes i seen more than just chicken and uniforms. I seen family coming to the kitchen to eat.

      Sincerely

      Amy Warfield.

      Reply

2137. Hi my name is Corey Davis crump I technically work for the store in Duluth on pleasant Hill in Georgia and they refuse to give me my paycheck I need to know who I can speak to higher up as soon as possible because I didn’t get a paycheck today and I would never work for this company ever again my boss name is I burn and then the other guy name is David and they said that I have not worked and when I told him to pull the cameras they refused and they said that they did not care if I got paid that was my problem so I need to know how I get my paycheck or what I can do about them and get my money cuz this is unacceptable my phone number is 470-420-xxxx thank you

      Reply

2138. Its a problem for me that the company is not open all days in calender year. I know that everyone are entitled to their holidays, but you could atleast have a skeleton customer service phone number that is open on weekends and at all public holidays.

      Reply

2139. just try calling Popeyes corporate office to ask about when their chicken sandwich, when it would be coming back… I got some company in India that answered for them, I could hardly understand the person broken English and all she did was went to their website to get the answer to my qiestion (when I asked her the about the chicken sandwich) she had no clue…what happen to the good old US of A, is there no one in the United States that can answer the phone and question for Popeyes “when is the chicken sandwich coming back” I think Popeyes fumbled the ball with that whole chicken sandwich Fiasco…one trusted customer complaint…you need to get your act together.

      Reply

2140. I am sending this message, because I had a slip and fall in one of your stores located in Norfolk, Virginia.

      I sent and faxed to you the information pertaining to that unfortunate accident, but never heard anything from you. Therefore, I am reaching out to local media outlets in order to acquire the appropriate assistance if this message isn’t responded to.
      phone #: 757-284-xxxx or 217-xxxx Cellular

      Reply

2141. Did not accommodate my 91 year old handicapped Aunt. my aunt cannot walk so went through drive through. There were three of us, so we had three orders. We were told they took two orders at a time through the drive through. It was 1:15 and there was no one in line behind us. I explained that my aunt was handicapped, but they were sticking to rules. I went to window so they could see that my aunt was elderly. Another older woman told us she take the order this time, but never again and that only taking two orders was an industry standard. I have never heard of this before. I told her I was a teacher and I knew about accomodating elderly people. She said if I was a teacher I should know about rules. I overheard her say that this was a customer with an attitude. I drove off. KFC across the street said they get
      popeyes customers because of their poor customer service.

      Reply

2142. Tonight I went to the Popeyes in the White Oak neighborhood of Silver Spring, Md. I was approached by a gentleman who said he had a coupon for a chicken dinner but no money. I said I would buy him dinner. He was obviously homeless. When we went to the counter we were ignored for as long as they possibly could. Even though he showed his coupon (which was good), they charged him (me) the full price. When questioned about it we were told “too bad, that’s the price”. He took his dinner and left. I then placed my personal order with a young woman who was incredibly rude and made no effort to disguise the fact that she resented waiting on me. I understand that the man I bought the dinner for may hang out there and be a pest but that does not excuse their behavior towards either one of us. We will never go back there and will be sure to tell all our neighbors what happened.

      Reply

2143. I live in Houston, Tx and purchased the special, 5 shrimp meal for $5.00 as advertised on t.v. 5 scrupulous shrimp, false advertising because the shrimp I bought on Federal Rd. in Houston were over cooked almost to point of being burned as little knots, terrible! We have a problem finding decent food at Popeye’s here.

      Reply

2144. I went through the drive-thru at 3295 Palm AVe on TUE, Aug. 13, 2019 at 06:01PM. I ordered two chicken sandwich, 8pcs chicken (I repeated it-8pcs) w/large mashed potato w/gravy & 5 biscuits plus another
      order of large cole slaw. When I got to the window cashier, I was told that my order cost $44 and
      some change. I was surprise, I told the window cashier it should be less than $30 according to pricing
      display thet got outside the drivr-thru lane. Then the the window cashier offered to give me a special
      discount on my 8pcs chicken order w/large mashed, 5 bicuits and the large cole slaw is not a separate
      order anymore. I said good, I appreciated it. Then , I was told the prize went down to$34. I paid my order
      and went home. I developed the habit of not checking my order or the receipt anymore (on fast food
      drive-thru) because I never got cheated before on fast food drive thru. When I got home, I was surprise
      that I got charged for 10pcs of chicken when in-fact there’s only 8pcs of chicken in the box and no five
      biscuits just french fries. WHAT A RAcKET and there’s no store telephone number on the receipt. I had
      to look it up on the internet. When I called the store number, noboby answer except for a recording
      saying their voicemail is FULL. I’LL NEVER VISIT A POPEYES AGAIN.

      Reply

2145. I don’t normally complain but this popeyes in Dyersburg,Tn. Sucks. You try to contact manager and it says voice mail full. Office won’t reply! Now we love popeyes chicken but service is terrible you never get your right order. If you want spicy you get mild you want sweet heat you get something different. You want meal they charge you combo. Then you wait so long. If you need help they say let me get the manager then you wait because ones on their cell phone trying to log in to the register or wait on you. Please! Straighten this out or you might as well close people are really getting tired of all this!

      Reply

2146. I was injured at Popeyes store location #30 in Milwaukee Wi and no one had assisted me what so ever I haven’t received a call asking me I’m I okay is their anything we can do do you need help with medical bills or anything. I suppose when my lawyer reaches out to them they will take me serious then.

      Reply

2147. Chicken restaurant with no chicken?? No more with them everyone go back to Kentucky fried chicken they at least have the product

      Reply

      1. Roger’s ar popeyes chicken sucks do you people do anything to take care of problems that your stores have

         Reply

2148. See previous reviews

      Reply

2149. Thought I’d try Popeyes chicken sandwich advertised so much drive into my local restaurant they stated we are out of chicken sandwiches really it’s a chicken place I’ve been in all types of fast food restaurants and never been told we are out of of the food they serve I guess that’s why McDonald’s is number one wake up Popeyes I’m done with this restaurant chain

      Reply

2150. OUR FIRST TRIP WAS GREAT THE LAST 5 NOT SO. WHEN I ASK FOR MASHED POTATOES I GET BEANS AND RICE OUR WIAT FOR THE FOOD LONG , ONCE I ASK BONELESS WINGS I GOT BONE NEXT TIME BONELESS WINGS I GOE NUGGETS AND EVERYTIME BUT 1 THEY GAVE ME BEANS AND RICE LAST TRIP I GOT NOTHING ..WE HAD 2 CARS IN FRONT OF US ORDERED ,20 MIN. LATER WE REaCH THE WINDOW OUR ORDER HAD NOT EVEN BEEN STARTED, SO MY HUBBY CANCLED THE ORDER AND WE LEFT.

      Reply

2151. My husband and I had dinner at Popeye’s in Castle Rock Colorado. We ate inside and could not believe the uncleanliness of this restaurant. The tile floors were so dirty and greasy that you could feel it under your feet as you walked. I’m not sure if this is a corporate-owned franchise, or a private
      owner, but please someone investigate the cleanliness and health and safety at this location in Castle Rock .

      Reply

2152. Really need human resource info.

      Reply

2153. I was a customer at Popeyes chicken on Marbach and 410 and I was waiting for my order to be taken and I noticed that the manager Veronica is her was being very disrespectful to the young lady Allison in the front and it should have not gone that far just for asking a simple question she just took it out of portion

      Reply

2154. hello i am a custom that visit one of you guys store#11940 the customer services was very poor the tabl;es was not clean no chicken avalible had to wait 30 min for my order no napkins worker not being a team player standing around why people waiting on they order.

      Reply

2155. I’m leaving a complaint for the popeyes at 620 N.Howard St. in Akron, Ohio. I purchased a 10 pc mixed chicken only with a 9.99 coupon i also added a biscuit (1) to the order why did they charged me 13.88 for my order when the biscuit was only .80. I don’t like to argue with people because things can quickly turn bad. The date of purchase was April 18 2019. I do believe we need to discuss the matter about these charges further.

      Reply

2156. I always have bad experiences at Popeyes last night they gave me the complete wrong order and said they couldn’t give me honey!!

      Reply

2157. From: Benjamin Keller

      Date: Tue, 16 Apr 2019 22:15:35 -0500
      Subject: Customer concern

      My wife went into the Popeyes in Liberty, Texas. She enters the restaurant with all employees talking to each other. The shift manager in a green shirt just looked at her while standing behind the register. She asked can you give
      me a second. After that the cashier went on break, after he pointed to her at the register. Nobody ever greeted them at any point while they were there.
      This was 8:45 pm on Tuesday night 4-16-19
      After a few minutes of my wife waiting and hearing the employees say you take the order no you. She asked if anyone was working and decided to take her Business else where and stated she wouldn’t be back. The reply was laugh tee from the staff. I hope the quality of food and cleanness is much better than the service and work ethic that was displayed on this evening.

      Thank You,
      Ben Keller

      Reply

2158. I visited Popeyes in Raleigh NC Ordered 12 piece meal.. received 10 pieces of chicken and half of that was old..it was dark, appeared to refried and the meat was extremely cold by the bone. Called, took it back, only to still not have 12 pieces of chicken. Called Kim, she promised apple pies for inconvenience, never received those. On top of incompetent in math, her customer service skills are something to be ashamed of. Today was the third time we traveled from Wendell NC to Raleigh only to still not be satisfied after three days of communicating with Kim. Ridicilous! My order totaled $33.00

      Reply

      1. I was at the popeyes in Greenville Tx I ordered the classic chicken combo so when I pulled up I paid for my meal so when I recieved the order my fries was cold I told the cashier about it so after 5 minutes she said pull in the parking lot so the manager brought it out and literally throwed my bag to me not to mention this has happened before but I decided to give them another chance I feel like they don’t want black business if that is so they need to put a sign up statting not allowed that was my final time of doing business with them again unless popeyes have all black staff

         Reply

2159. After leaving the hospital I’m Greenville Nc, I decided to stop at pppeyes, I ordered 2 PEICE dark combo, asked for spicy, enroute to williamston I decided to start eating, chicken wasn’t spicy,and may I add cold chicken, one white meat one dark meat, (not what I ordered) biscuit half brown, and not fresh. Store, 11162,

      Reply

2160. Hello,I use to work at 6202 but I started at 5707,I transferred because the assistant gm and a shift manager in training was trying to get me fired,I was only at 6202 for a week and had words with the cook who name is josh,I felt threatened so I called my husband up there and all they did was talk,I don’t won’t Umemployment,I just want my job back,he the one that should have been fired,the gm there ms.shawanna never looked or listened to the cameras and the shift manager katelyn is taking up for josh because they are messing around and they also be outside smoking marijuana,now if I have to I will take them to court because I don’t like liars

      Reply

      1. How sad is that , no one wants to listen or try to resolve an employee complaint . I can only imagine what a customer has to go through .

         Reply

2161. Trying to get in touch with the manager to ask her some information that I need and they are very rude and hang up on me and when I call back the do not answer this is the Popeye’located in Millennials GA

      Reply

2162. My receipt Chk 3785, time was 01:53PM March 05, 2019, at store #2544.
      My wife and I ordered the “2 can dine”, the 10pc Mixed OR TENDERS (I CLEARLY SPOKE TENDERS) and S B Fly shrimp basket.
      I noticed as I approached the cashier that she was rushing us to have our orders, as i discuss with my wife. I as well noticed that we were the only customer at the time. While punching the keys, the other lady packed the orders, without checking it. We felt that we were being pushed away from the store. Upon arriving home, we noticed that we don’t have the tenders so we drove back, complained about it and they replaced it. As I turned back, I heard them laughing, so I turned around and asked them if they’re laughing at me, I said, is it because we are Asians? We felt discriminated the way they treat us. FYI, we can show all the people in America how “legal” we are in this country. My father was a WW2 veteran/US CITIZEN, served in the Philippines Island and fought side by side with US forces. We waited 22 years for our Immigrant status. We don’t deserve these kind of maltreatment. THIS is unnecessary but I think it would help improve your customer service. Because not all immigrant in this great country have jumped over the southern border. Have a nice day.

      Reply

2163. Had coupon that expires 2/28/19, went to store on 2/27/19, was told corporate had removed coupon price from register, so coupon was invalid. 10545 Page Ave

      Reply

2164. I wanted to know could you all bring the fried pickles back, like those are the most (besides the chicken) best things to get and eat. They’re not to salty or anything. Also I’ve noticed that a lot of ppl have been walking out just because the fires pickles are gone, so if you could for the peopl and please bring back the pried pickles soooon!!!!

      Reply

2165. I have been patient with the franchisee, but now he is breaking tax laws. if I do not get my problem resloved by end of tuesday. I will be going to the media and talk to the world on how bad popeyes is to its employees and break laws.

      Reply

      1. they are cutting employees hours in some store in New York city when pregnant so don’t have to pay for maternity leave and it’s the law in New York City

         Reply

2166. I was making a delivery at the store on 12826 ih10 w in San Antonio Tx. I came in and told the manager I had a delivery for the store. She said come around the back. When I got there I was approached by another employee. And I told him I couldn’t get the pallets in the store cause they were too wide. I asked him to call the manager and she came out after a while and was very rude. A customer came and asked if I could move my truck cause I was blocking part of the drive way. And I told her I would as soon as the manager would sign my paperwork. I told the manager I didn’t have a metal band cutter and that the customer needed to get out and the manager said that was too bad she didn’t have time for this in front of the customer. Which I thought that was very disrespectful to the customer and my self. She’s supposed to be a professional especially if she’s a manager. I have forty years of delivery experience and I have never met a young lady as rude and disrespectful towards customers and myself. I just thought you should know. I’m sorry to have to complain on a manager cause sometimes they are under a lot of pressure but that was uncalled for.

      Reply

2167. Just had chicken wing n biscuit Popeyes’s clay st 3:30-3:45 & part of a back tooth bottom broke off eating the chicken, I’m not happy with it; I will call the company office, will have my tooth examined. Q.Dixon. Phone 510-219-xxxx

      Reply

2168. The Popeyes that I went to on the 8th of February was horrible and slow it is located on Anvil Block and it looks new. What a shame it operates this way.
      I pulled into the drive thru at 9:13pm only one person was inside and they walked out about 3-4 minutes into my wait. Needless to say I didn’t pull off with my order until 9:47pm that is ridiculous. I’ve been a manager at Popeyes in New Orleans on Chef Menteur Hwy and we were an extremely high volume store. This was horrible. My order wasn’t even taken until about 4 minutes sitting at the speaker. I witnessed three cars pull off and a forth one sped around and went inside in a huff. And I saw chicken in a mound once I reached the window in front where I could see behind the counter. One guys was wearing an apron and getting the rest of his ice out of his cup. When I was asked, “order when you’re ready” finally you could hear all this conversation in the back ground of the employees. I just wonder what kind of manager was there. Or was there one on duty??? I won’t go back and I told the nice girl at the drive thru window this. And this was the 2nd chance that I gave this restaurant.

      Reply

2169. It’s an employee in the Covington ga store by the name crystal hill she is very rude cussed at my daughter the other day cause the kept getting her order wrong they don’t know how to treat they customers at all and the store is always filthy

      Reply

2170. I went in the Covington ga store and was treated very poorly by the manager Erica Riley she was so rude and when I got my food she threw it on the counter very dissatisfied

      Reply

2171. HELLO IM TRAYING TO CALL YOU, AND I CANT REACH WITH THIS PHONE NUMBERS

      Reply

2172. 1760 Eastchase Pkwy, Fort Worth, TX 76120. Did not honor their sale for 9 pieces for 10.00 I took a picture of the poster in the window that states the sale. The manager refused to speak with me and the cashiers refused to give me their names. Please hire other employees a mix of other races at this location. The entire staff is of Mexicans who only give good customer service to their own kind. I will be uploading the encounter so that certain people will know what kind of service to expect.

      Reply

      1. Popeye’s customer service has really gone down. The workers and their attitudes are horrible. Food is too salty now, and very over fried. I never will go back.This is so true.

         Reply

2173. WE ARE A SAUCE MANUFACTURER IN CENTRAL FLORIDA…WE PACK: DRESSINGS, MARINADES, HOT SAUCE, GLAZES, DIPS, WING SAUCES, DRY RUBS AND SPICES..= HOT HONEY USING THE DATIL PEPPER(indigenous only TO FLORIDA) and use USA HONEY.. love to send Popeyees a sample… we pack for DISNEY, SEAWORLD, BASS PRO, POLLO TRPOICAL…
      Thank you inadvance…
      M. Candy Berg/ 7 KEYS COPACKING 386.624.xxxx

      Reply

2174. why do you make it so hard to contact you ,Is it so you don’t have to listen to us? Do you ever do anything about any complaints you receive?

      Reply

2175. Popeyes is advertising Cajun Fry Turkey on national TV. I am trying to purchase the Cajun Fry Turkey in the Montgomery, Alabama area and it not being sold. This is false advertising.

      Reply

2176. I went to Popeyes at 5301 Auburn Blvd on June 1st. I purchased over 30.00 worth of food. Let me make clear first. I actually had to have my chore worker go and I gave her the money. I am in a wheelchair and unable to get out of the house. There was no problem getting the food. When she arrived back though we were missing 4 pies. Then we went to just eat the dinner and discovered the chicken was hard…so hard all the pieces could have been used for hockey pucks. I pulled back the skin on some and some parts were blackish and real dark on white meat. The skin had a strange feel, like the pieces had been re dipped in grease because we asked for hot chicken. When I tried the skin only it was so greasy it made me sick. I called the store and a Blanca offered me 4 pies to make up for all this! I asked for a manager, she said they did not have one. This was on the 1st of June. I called complained on that date. I heard nothing 2weeks later. I emailed Popeyes on Twitter. I was told the same thing, that someone would contact me just be patient. 2 weeks go by. no reply. I go to face book. they tell me just be patient. Now its been 2 months since I first spoke to the Popeyes complaint line. How long does it take to hear from anyone? I would think 2 months is way long enough to hear from someone? All I have ever wanted was a replacement of the food since we could not eat it. I even saved it to bring back if that’s what someone wanted until it started to stink. I saved the receipt until the ink wore off it. My chore worker was coming from somewhere else when she stopped there on her way to me. The place is not close by so she could not just drive back there on a chance they would do something. I am very frustrated. I am almost 63yrs old and I have never in all my years of public dealing have such horrible service!! Again all we ever wanted was the food replaced. and 2 months is way above the time it should take and I still have not heard a thing. All I have ever gotten were promises of someone contacting me to resolve this. I have NEVER heard from anyone. I’m very saddened to find out Popeyes evidently does not care about their customers.

      Reply

2177. Good morning, I would like to share my dining experience that I had last night at Popeyes ( 273 Yonge street Toronto Ontario, Canada).

      I arrived at around 7:15 pm to find the store slammed with business (which is a great thing , I’m glad to see that it is thriving). I’ve been to this location a few times as it is in close proximity of my residence and my experience has always been very positive.

      Last night was a little different, after waiting in line for about five minutes to place my order (which is not a long time when busy, i get it) I ordered an eight piece dinner, mild. 2 breasts, 3 thighs, 3 drums , butterfly shrimps with cocktail dipping sauce, large fries with a side of gravy, mashed potatoes and a large bottle of soda. Paid the $40. some odd dollars and was told it would be a couple of minutes, no problem.

      After waiting 15 minutes I questioned the cashier, whom I assumed was the manger why my order was taking so long. I was then informed that the mild chicken breast was going to take several more minutes to which i asked why wasn’t I informed of this earlier, no reply. I then told the server to just give me 2 spicy breasts as someone could eat them. Now its going on over 20 minutes and my order finally arrives. I thanks them and let them know I understand that it is not their fault that it is soooo busy but that they really must communicate this with the customer.

      I get my order home, NO gravy, NO dipping sauce for the shrimp AND, ALL the chicken is spicy, so my little one and wife dont eat.

      I called the location to express my dissatisfaction and was told that there is no policy in place to reimburse or even satisfy the customer in some way for such an unfortunate experience (unless they get delivery. I dont understand that one). I was told that next time i come in I will get “something free”. Somehow I feel the the franchise/franchisee has dropped the ball. First not enough staff ( perhaps blaming on minimum wage hike here in Ontario?), no customer recovery procedures.

      There is a lot of competition in the QSR chicken business here in this city specially with the Asian market growing so rapidly and KFC holding a big portion that I dont think that Popeys can afford to be operating so unprofessionally.

      I hope that this letter helps (at least with this location) to perhaps better the customer experience.

      Best Regards
      Daniel Racine

      (416) 893-xxxx

      Reply

      1. I am pretty certain that they have alljob seekers take some kind of dumbness test, however, after hiring and they find out some person can actually do simple addition & subtraction they make em a Manager. .. I will Never go back….

         Reply

         1. I would like to report a problem at your restaurant in Dublin California. I went in with my daughter saw there were people eating at a table who were Asian so I looked for a table to sit some tables still
            had bits of food so I chose a table next to the door . My daughter ordered our meal a box of shrimp with fries plus side order of macaroni, a fish sandwich snd two cokes . When I gave my daughter my card to pay she brought the receipt back to me . She looked inside the bag snd said they forgot the fish sandwich. She took the receipt and told the person who helped her she didn’t get the fish after they gave the fish to her they said you need to leave the tables are not open . There were people a whole Asian family eating . I said you can’t treat us like that others are eating here. You need to eat outside he said . No the tables are dirty . I said I’m a senior and you don’t treat seniors rude like that . It’s against the law here in Dublin Ca. I’m calling the district office to report this. I’m not sitting at those dirty tables . They refused to clean them too. The workers were Hispanics and the people eating at the tables were Asians . I’ve been discriminated against . First I’m senior next I’m Caucasian! Against the law to treat people that way . I will never eat at Popeyes Louisiana kitchen again. Horrible experience. I talked to the Asian family snd they didn’t like the way I was treated too. You should call and report them .

            Reply

            1. It seems that the CA restaurants are getting progressively worse and corporate doesn’t care. This is insane. Northern CA is chains are disturbing. Antioch has bad cases of infestations.

               Reply

            2. Wow – that’s prejudiced as all get out. I hope you only eat at dirty tables for the rest of your life, Marilyn.

               Reply

               1. you emily are an idiot.

               2. I concurr James, YES EMILY YOUR DEFINATLY IGNORANT, AND OBVIOUSLY YOURSELF BIASED

      2. I have been at this restaurant in Alton Illinois and me,my wife were trying to order chicken and they said they only have this kind of chicken and they have no biscuits. No fries. Then when I went to the window there were customers were behind and talking with the employees. The manager came to the window and said we have biscuits , so see lied! The inside was awe full and the outside was just as bad.! Someone’ needs to get involved in this restaurant. Please they are unprofessional and they had no hair nets. Thx

         Reply

         1. The entire Popeyes franchise has an F rating on the better business bureau. My family and I experienced unbelievable behavior from the employees at the Bloomington, IL, Empire Steet location. What looked like a young lady, but had the mouth of a sailor actually dropped the F-bomb on my husband. I would report it to their corporate office, but after reading all the reviews on Yelp, the better business bureau, and other websites, I know it would be a waster of my time. The only thing I can do is what I am doing, add my negative review amongst so many others. I am shocked that the location I mentioned is still open for business.

            Reply

         2. I actually went to the one in Belleville and it was the worst experience I have ever had at any restaurant in my life. 😤

            Reply

            1. East Peoria Illinois is very bad. How does a business stay open with inefficient employees and poor service not to mention the very unclean exterior.

               Reply

      3. That type of behavior is everywhere. I am in Michigan and they are the WORST. I chopped it up as corporate DON’T CARE SO WHY WRITE?

         Reply

      4. The grease is old my chicken is real dark and it don’t taste right they messed up my order and this is in Maury county spring Hill Popeyes and I think I deserve a refund and I can see you a picture of what my food look like Popeyes

         Reply