57 Customer Complaints for Taco Bell Headquarters.
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  1. Hi there been going to your taco bell for years off 52nd an wards the people u have working today like your manager telling out the window at customers not let use add food at the window cause there rushing is to order them tell me they can’t swip my card or I try to most disrespectful store I ever been too I want to go in your store an slap everyone I’m pisted

  2. On June 17th 2018 at 2:27pm I went to Taco Bell At 9802 Two Notch Rd, Columbia SC 29223,After Work To Get My A Snack Before I Headed Home, As I Pulled To The Window I Was Greeted And Then Asked What I Would Like As I Began To Tell My Order I Was Rudely Interrupted And Asked To “ Hold On” And Well I Held On For Approximately 7 Mins Before I Was Allowed To Order. First Of All They Did Have Not One Of The Freezes I Wanted They Explained That They Weren’t Selling Them Because They Where “Watery” So I Settled For Pink Lemonade And I Also Order Two Shredded Mini Quesadillas. I Received My Food And Continued To Drive Off. As I Got To The Next Parking Lot I Took My Food Out The Bag To Eat And Took a Bite Into The Mini Quesadilla And Realized That The Cook Didn’t Toast My Tortilla Like It Normally Comes , It Was Very Doughy And Unpleasant. So At The Point I Turn Around And Went Through The Drive Through And Explained That The Cook Didn’t Cook My Food Properly And I Was Asked To “Show The Quesadilla” Which I Did And The Drive Through Cashier And The Cook Went Back And Forth About If It Was Cook Properly Or Not , The Cashier “Arianna T” As it States On My Receipt Explained That The “ Quesadilla Wasn’t Cooked Properly” And The Cook Argued It Was With An Disgusting Attitude. At This Point He Had Taken The Quesadilla And I Couldn’t See Him Anymore. They Handed My A New Bag With The So Called “Correct Items”. So When I Returned Home I Checked The Food And I Realized That The Quesadilla That I Had Bitten Was In The Bag And Now Cooked Properly, So It Came To My Understanding That He Just Threw The Quesadilla I Bit Back On The Toaster And Gave It Back Which Is Highly Offensive And Disgusting. It’s Very Unsanitary And I Can Just Imagine What Other Unsafe And Disgusting Things That Are Done At This Place, I Just Moved To Columbia SC and That was My First Time Eating At That Taco Bell Location And I Will NEVER!! return. Horrible experience! I Also Preceded To Call And Report This Incident And No Answer I Call Approximately Three Times And No Answer But I Should Had Figured That Coming From This Disgusting PlAce ! Do Better

  3. Sorry to say this is the dirtiest store I have ever been into, Taco Bell, Shasta City, California.
    Employees are not well kept, dirty uniforms, floors black and sticky, bathrooms overflowing and in need of serious cleaning. Will not be stopping her again.

  4. Why does Taco Bell continue to throw money at the disgusting Samantha Bee? I will NEVER go back to Taco Bell even though I enjoyed their products. NEVER!!!!

  5. You need to be and under cover boss to your store on 15 mile and Wixom ,MIchigan.
    I have never seen a Manager dress so unfit , her clothes were wrinkle filty!!! After a 45 minute wait to get 3 taco supreme, which I received 3 taco with meat for a baby more lettuce more tomatoes you could barely see the meat. Got home and had to drive back to get my refund, will never go back!!!!!!!! I know this is as far as this will go, SAD

  6. I was just at Taco Bell at 1717 Morse rd in Columbus ohio and was turned away. They said they can’t take orders for 10 minutes because of a shift change !! My granddaughter just got off work and was hungry !! This is the most unprofessional and most insane thing I’ve heard of in a long time !! I am pissed as well as EXTREMELY disappointed in this company !! WOW,WOW,WOW !!!

  7. my credit card information was stolen by an employee at the taco bell in wilkes barre PA #28968 on 11/25 and given to an employee at a taco bell in NY #026014 who used it at that taco bell and then online for purchases. i’m furious and want to know what you are going to do about it. If I do not receive a response in 24 hours, I will contact your headquarters and file a complaint to Mr. Masino.

  8. I went to the Taco Bell in Waynesville NC tonight at approximately 10:30 pm and ordered 11 beefy fritos burritos and only got 8 of them. I circled back around the drive-thru and politely informed them of this and they STILL only gave me 2 more which were only about half the size they should be and had an attitude about it. Please make sure your employees can count properly Taco Bell! I won’t be going back to this location until these rude employees are trained properly or fired.

  9. My complaint is Taco Bell on Saginaw st in Mt Morris Michigan 48458 Mistakes with orders is a common issue. Items missing or the food is made incorrect. I was told grill was down so no chicken nor chalaupas. Taco had sour cream added to wrong tacos. Asked for crispas, told they were out and fryer was down. The entire order was messed up or unable to get. The hard tacos is ridiculous, the filling including ch and lettuce doesn’t even fill shell maybe half full, mostly just shell. This Taco Bell has a terrible reputation for messing up orders and how tacos are made and has for quite some time.



  12. I was at the taco bell located at 3191 S. 76th St. In Milwaukee Wisconsin today at 3:29 pm. That is what time I placed my order according to my receipt I did not recieve my food until 3:56 pm. This is ridiculous considering this is supposed to be fast food. I wasted almost 30 minutes of my life waiting for a 12.13 order which btw was made incorrect so after I drove halfway home I had to double back to get it corrected so by the time I got home my food was ice cold besides the fact of being irritated most of it ended up in the garbage. I did not see a manager on duty there was a heavy set girl in the drive thru just literally standing there the whole time while 2 young girls and a young guy ran back and forth making the orders I didn’t receive an apology for the wait nor was I told the wait would be almost 30 minutes. I have this problem almost every time I go there so what is the issue with this taco bell?! I’m a manager at Boston market and I have NEVER RAN a shift as poorly as this store is ran and yes I do understand things happen such as employees not showing up or not being as fast or knowledgeable or whatever the case may be I have encountered it but still no excuse for service to be this horrendous. Unfortunately this is the only taco bell by my house so I’m stuck but honestly I’m to the point of just going elsewhere. Qdoba may be more expensive but I have never waited that long nor had an experience like that there I’m hoping this gets looked into because I’m pretty sure I’m not the only person with a complaint. Thank you for your time.

  13. the website contact form does not work on safari or firefox, had to use chrome.
    Usually the internet fails, same problem year after year, PC, Mac, iphone, ipad, itouch.
    WIFI sucks.

    Then there are the management/staff weirdness. company seems to be in decline.

  14. This feedback/complaint refers to a recent incident where prejudice by your employee(s) in South Stockton, CA was experienced. Apparently, while waiting to pick me up from a corporate conference I was attending, my husband (who incidentally is diabetic and needs to eat intermittently), stopped at the area Taco Bell. While deciding what to order, he asked to use the bathroom (thinking he needed verbal access). The employee told him it was occupied, at which point my husband pointed out that it was “vacant”. The employee shrugged with no response. At this point , my husband decided he would order his food. While doing do, a Caucasian person walked in, asked to use the bathroom, and the same employee accessed the bathroom for him. My husband asked the employee why he gave access to the “white” guy to which the employee had no response. My husband ordered his tacos and was waiting for his change. He was approached by a Mgr who asked him if he needed something as he was still standing at the counter. My husband answered he ordered but was STILL waiting for his change. He explained he gave a $20 but after taking the $20 bill, the employee walked away. The others waiting in line corraborated his explanation. When the Mgr opened the cash register – the receipt was still inside. This is a very unsatisfactory manner in which to treat a customer. The treatment towards my husband is an infringement of the Disability Act; providing.access to the Caucasian Person (and not to my husband) is a clear act of prejudism; and let’s mention the suspicious nature of your Mgr. there. My husband isn’t an Illiterate who isn’t able to read the word “vacant” on the bathroom. Rather so, with a BS Engineering degree, I’m sure the word “vacant” is within his ability to comprehend. This is ridiculous to treat him with callous indifference and ignorance. This is not a good image Taco Bell should project. In advertising, the number of people who will be regaled with recounting of bad reviews outweighs those who hear about good reviews. I will definitely share this with my friends and acquaintances through all avenues including social media. Please provide us a viable explanation for the way he was treated. We’ll be awaiting a response.

  15. Not sure what type of Mexican or Taco Bell food you represent, for me I do enjoy mostly all your items on your menu. I’m TexMex, everyone has their own tastes and likes. Personally for myself I would prefer torrialls that are cooked, heated more if you will. I won’t order flour tortillas for the fact they ate still raw. Most people believe that’s the way to eat these torrialls. My family and I have made homemade torrialls all our lives coming from a family of 14 children. Not asking for more time in cooking or heating the flour tortillas instead maybe use a supplier that cooks their torrialls more. In my belief it will make a big and new original way to make flour tortillas. Get ahead of all the bigger Mexican Restaurants and chains. I have never had a cooked tortilla in any restaurant in the US, fast food or high price. It’s a turn off for me. Just food for thought. Thanks for letting me give my comments.

  16. This is the 3rd time in less than 2 months that location 032962,22645 Morton Ranch Rd.,Katy,TX has been out of items. Pepsi for the last 3 times and lettuce the last time. How does a Taco Bell run out of lettuce? Imagine if McDonalds ran out of coke? Since this location has been opened in the last 18 months the service and management has been terrible. I actually drive to another Taco Bell 6 miles away to make sure I can get the menu items I want. Even the Nextdoor app for the area around this Taco Bell says don’t go to this location.

  17. every time,i want to fill out an application for taco bell,in taunton,mass.02718,all i get are these companies that make you fill out a bunch of bs,has nothing to do with the application.is there anywhere,i can go to fill out a direct application?thanks bill at otis340 @comcast.net

  18. Well south hill taco bell on 29th missed again. Orded food with extra onions. Got no onions at all. No napkins ,no reciept. Will you evwr get it right?

  19. I love taco bell however when i go to my local bell they are rude. they dont make the food right at all. i got a burito supreme and it had no meat. i give the benefit of the doubt but it is fact i know now that if i go to taco bell i wont get what i ordered and ill receive very poor customer service. Taco Bell 4025 holcomb bridge rd norcross ga 30092

  20. I’m very disappointed that after awaiting your new London branches, I find that your staff keep placing chicken into vegetarian dishes…
    I bought a takeaway item, quesadilla nachos, at your branch in Southampton Row…which was meant to be vegetarian. It looked like all was ok and came with guacamole etc, but when my vegetarian family member at home ate it, they ended up EATING CHICKEN. I’m particularly cross because this mixup happened in your Croydon branch as well, where chicken was laid on top of a vegetarian dish so I caught the problem in time as it was obvious. But now this second time, it LOOKED like the vegetarian quesadilla but it WASN’T inside! I cannot trust your brand to supply precise menu options. How are your staff getting this wrong?

  21. I’ve been waiting several days for a response from the corporate to contact me about the refusal of waiting on me I was told to leave the taco Bell in Indianapolis Indiana on county line road and Emerson because he said it was too long of a wait is 20 minutes wait and they wasn’t going to wait on me they sent me out of the restaurant I complained about this several days ago and still have not gotten a response

  22. I went to Taco Bell today. I was in the process of paying for my food and the manager, Corbin, came and said to the cashier, “I’m taking your paper”, then proceeded to open the register and pull out the roll of receipt paper making it impossible for me to get a receipt. They were busy and he needed it at the window. That was rude and also unnecessary as the person at the register looked under the counter and pulled out another roll. Why didn’t the manager do that instead of interrupting my transaction? That’s what you call poor customer service. I informed them that I needed a receipt and he just ignored me. I asked three times. I was getting food for other people and without the receipt I could not get reimbursed. Taco Bell owes me $15.00.

  23. Employees shouldn’t ask do u want a senior cup to drink I found this highly offensive wen not senior

  24. Hello, I had a very bad experience with one of your taco bell store. I went into a taco bell store to use the Wi-Fi for a few minutes, because at the moment my cell phone is disconnected. As I was sitting in the store quietly and texting only 15 to 20 minutes the assistant manager came up to me with a rude tone of voice, her words where, are you gonna order something to eat.
    Coustomer- no ma’am I have no money to order any food not even a drink, I’m sitting here using the Wi-Fi for a few minutes texting my girlfriend I will be out shortly
    Assistant manager- well Wi-Fi is for paying customer only your not a paying customer get out of my store now or I will call the cops.
    Coustomer- I said ok apologize i will leave and I got up and walk out of the store. I am very upset for what i had just experience never in my life have I been to leave the store for not being a paying customer, you’re assistant manager was very rude and degrading. I am a Hispanic meal. Store location 1901 N. Bryant San Angelo, Texas 76903.

  25. Manager at 35th and 8th Ave taco Bell abusive and very disrespectful but I was on the bathroom to banging on the door and trying to put the key to open the door when I was in it and something truly brought to her attention

  26. Aug 20 2019 at 6:40pm

    My experience was horrible, I walked into Taco Bell in Downtown Cincinnati
    580 Walnut St Suite S800, Cincinnati, OH 45202 and first thing I noticed was someone’s kids running playing tag all over the place, and the mom was smack talking to her own sister who was the cashier there.
    As I go to order my food, they tell me to go place my own order, as I do that’s when the sister who is the employee. ” the cashier” gets into a huge verbal fight with her sister who is the ” free eating customer” it was a loud cursing fight then the sister/ customer starts to yell at her own kids and calls her 2yr old a Bit** out loud. As i placed my order in I go down to the end of the counter to wait on my food. The sister is still crap talking trying to show out. Then the people making my food was making food to just give away to the employee/ cashier sister and her family, so i had to wait an extra 15mins for that.
    Then they dropped some food on the floor and was gonna put it back but noticed I was standing there and they put it to the side.
    They got my order wrong etc…When I received my food of Crouse I lefted
    So the minute that I did I called back and asked to speak to the manger…..this man sound out of energy and lazy i mean honestly no professionalism at all like he could care less.
    So as I’m telling him about the whole story and then as i get to the end…some how the cashier girl who got into a fight with her sister she gets on the phone and starts yelling at me at everything I THOUGHT I WAS JUST ONLY TALKING TO HIM ABOUT.
    I told him omg you have me on speaker phone? He toke a pause because he was busted and he didn’t know what else to say but hung up the phone on me. I WANT SOMETHING DONE ABOUT THIS.

  27. Hi I was at Taco Bell yesterday with my daughter. I didn’t get anything to eat but she did and we both had the mountain dew blast frozen. I’m convinced our drink was tainted as we both start experiencing stomach pain and had diarrhea I had alot more than her and begin vomitting. We were at the Fairlane Mall location in Dearborn Michigan. Pretty upset by this will NEVER eat there again.

  28. Just went to my first 3rd world country in the USA !! If I wanted to go to Haiti I would have gone…NOT INTERESTED! Your franchise owner of Store # Taco Bell 019579 must have hired all Haitians in a community that is not used to the 3 year old mentality that puts the tacos together. This was my first and last time, enticed by your adv….I ordered 6 varied supreme (?) hard and soft tacos. Handed to me in a bag disheveled wrapping, cold and not certain if I got anything edible in it. Is that how they come to you cold?….Taco Bell does not belong in this neighborhood (33064-FL). I tossed it out….
    One or two positives, clean restaurant, as I walked in, and the first order taker as well as drive-through order taker spoke relatively good English THEN a call came in and he left with another fellow who barely spoke English repeating the order back to me. I wonder what his computer looked like on his side?! maybe in Haitian?
    I suppose this has gone on for years with Haitians….American blacks would probably snub their noses at this job….
    One last comment, before writing this comment, I read other comments from other states and I guess I have my answer…

  29. It really pisses me off when it specifically says Friday the drive thru closes at 1:00am and not to mention I speed there because of my work schedule and its the only thing open near by and therea people outside smoking and im there at 1245 and they say there f ing closed it just fucking earks my damn nerves just because it’s Friday and they wanna get out of there maybe because they were slow or whatever the reason fucking being is but who are they to make that damn decision because tbe decision. Was alrwady fucking made by the CEO and whimever that may be says it spefically fucking closes at 1:00 am drive thru on Fri and sat nights only so I in the fuck is it closed 15 to thirty minutes early??? For one they should be thankful they have a damn job in the first place and for two that jobs specifically states you close at 1:am on Friday and Saturday correct and foenthree if they dont like there fucking job and dont want to abide by the rules that are applied when they got fucking hired then they should go so damn where else period I just wanted sime damn tacos its not like you gotta cook a full on well done freaking steak here its literally a minute or two out of there so busy life to make some damn tacos this ia ridiculous I just dont get it why would they close but it clearly states there open till one am on fridays it pisses me the fuck off yeah I am mad about this cause I drive and rush take the risk of speeding cause im craving taco bell and it’s telling me yes there open and when I get there they are not they closed early and are outside smoking a fucking cigarette god for bid you take my order and make some tacos which takea two minutes but you can ait outside and smoke a cigarette and play on your phone for ten freaking minutes god for bid that who ate they to make that decision. I just dont get it and this was in niceville Florida the taco bell off John sims Pkwy ive let it slide over and over this time it was the straw that broke thw camels back it fucking furioutes me if you could please email me back or idc I’ll put my number on here so the world can see and you can give me a call at 7062893744 and I’d love to talk about this which you make enough money im sure whats ten fifteen more dollars …and whats one customer right but I just think its bullshit if your going to say your going to be open till 1:00 am drive thru on a Friday night then by God be open till 1:00 am on a Friday night good god but I look forward to hearing from you which i probably wont but I just had to get this off my chest because I wanted to smack the cigarette out of whomever hand it was in and tell them about themselves its bad for business period

  30. I was at taco bell yesterday and I went inside. And there on the wall you had a screen to place your order. If I go to fast food places I want to talk with someone. Not a screen to place my order. I will never go back to Taco Bell. If my mother or grandmother had went in they wouldn’t be back because they wouldn’t know how to order. I have some older people tell me they didn’t understand it. So please fix this problem

  31. Obviously, you do not read any of this, but I will add my two cents anyway. You seriously need to do a Google search for the Taco Bell at 2971 Shallowford Rd, Marietta, GA and read the customer comments. I do not know if there is a new manager there or what, but the past several months have seen an incredible decline in service at this location. It used to be really great and now, we no longer go there. Chipotle just opened across the street. You might want to think about closing this location or getting a new team in there. It is AWFUL!

  32. You might want to send your employees (managers) to the Chick-Fil-A training school or any management training school. It is also apparent that this is a very wide-spread problem. Your lack of attention to training is apparent and you will soon be a thing of the past if this lack of professionalism continues. There are WAY too many choices for fast Mexican food out there, i.e. Willie’s, Chipotle, Del Taco, etc. Keep ignoring all these comments and your business will fail. Also, since you are the parent company of KFC who now owns Panera bread, you have completely RUINED Panera. It used to be wonderful and now, I never go there anymore due to the several awful experiences I’ve had since KFC bought them. Seems to be a trend with your companies YUM.

  33. I was disappointed that you no longer have the cheesy gordida crunch,that has been,my favorite item to eat there and by far the best item there that I have eaten.please bring it back

  34. You all should be ashamed of the food coming out of the Pittsburg Kansas store. Soggy cold tacos, steak quesadillas that the contents barely cover a tortilla, and nachos bel grande without one shred of meat and two chips had beans on them. Not to mention everything was half the size of recent orders and prices have gone up. Ridiculous! I would even mind paying more for the same size portions if it was such crappy food. I wont be back. Good luck keeping the doors open!

  35. I work at Taco Bell at 660 Nut Road, Phoenixville, PA.

    I was working on Saturday October 12, 2019. I am a cashier. I heard people on the line talk about no seasoned beef. I was told that we had to pull the beef because of contamination. I continued to take orders offering chicken or steak. I few minutes later I spoke to the MIC who said that he had spoken to the GM who told him to use the beef. The MIC did not want to do this but he had to do what the GM said. I don’t know how it worked out or if our beef was part of the contaminated batch but at that point in time we continued to use beef that may or may not have been contaminated.

  36. Your 9211 4th st no st.pete, fl 33702 store needs to be managed more appropriately in regard to the music played. During a visit on visit Sunday 10/13/19 I walked into the store blaring music with offensive lyrics & far to loud for the venue. Not to mention someone coming in with impressionable aged children. After making a call to complain & a follow up I received a very non corporate professional call from a supposed manager of the store. Quite honestly it sounded like a employee or assistant manager that got wind of the complaint and thought they’d make the call to follow up on their own & possibly save their own behind. They did not give their name nor did they give the name of the store manager when asked for it. Blew right past it. Just kept saying the music is corporate approved. I would like to hear from someone that is truly in charge & corporate. Not this slight of the hand attempt to deal with something that is a public nuisance in the capacity it was experienced.

  37. I am on the Keto diet. I have been getting a bowl with three or two sides of chicken and steak and cheese with side of Pico and sourcream. Last night at the Farmington MO location on Karsh Blvd, I was informed that corporate no longer allows this to be done. I had to order the power bowl enable for me to receive what I wanted which ended up being around 10 bucks because I would have been charged for that price even though I didn’t want 80 percent of tbe stuff that comes with it. I drove away, as this is absurd. Just because I don’t eat shells, rice, beans, or chips. I can’t order with out getting charged for something I’m not getting nor going to use. This makes no sense. Yesterday a couple hours before this incident I had order the same only two times the serving and no one said anything or argued. This is just ridiculous,

  38. Went to Taco Bell here in Chambersburg Pa this afternoon around 3:30 to pick up free taco’s as being offered. Was told we are temporarily closed because workers didn’t show up–Drove 6 miles (round trip) for nothing

  39. They should hire some more employees for their customer support team. Good company overall, I just found it hard to get through on their customer help phone number.

  40. There are several young people working at a Taco Bell in Jackson Ohio who are going to school and are made to work past the time BY LAW they are supposed to work. The manager (Andrew) tells them that they can leave but will be written up if their work is not done. If this is not resolved soon, I am going to go to the labor board. This manager is also dating a young girl who he manages and shows partiality to. This is not to be condoned. I don’t care if they date, but he should not be in charge of someone he is dating, she can work under another manager. I am very disappointed in this store. They have a lot of wonderful, dedicated kids who work there who get treated terribly because this manager would rather hand with his girlfriend. Please resolve this.

  41. Vernonburg, GA

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    This Taco Bell is always Dirty, Can never find TP in the restroom, And almost always out of soap, Counter help is almost always very rude and the Manager is worse! There are many better ways to spend our money than at this taco bell If I could give you a, -1, I would!

  42. I didnt know if you was allowing managers to have the cashiers lock doors with people in the restaurant and turning people away cuz i heard a manager tell the cashier. “We are too busy. Lock the door” this was at 630 last night at the st joseph mo north store

  43. I placed an order thru Door Dash for a crunch wrap and was almost hospitalized because it had bacon in it and I am a vegetarian. I double checked my order online to makes sure the option for NO BACON was checked, and it was. I also order a breakfast burrito with sausage and steak was put in its place. I called the store first to speak with management, but was unsuccessful after 5 attempts of the line just ringing IN ALTAMONTE SPRINGS, FL – 495 W STATE RD 436. I am unhappy with the customer service received and the lack of attention that was given to my order. If needed a receipt can be provided. Thank you.

  44. Taco Bell must do something about your regular crunchy taco shells! They get soggy and stick to the wrapper after 10 minutes! Hence, you can not buy and take home without them falling apart after 10 minutes from purchase. What’s worse many of us out there would like to buy large quantities for parties, tailgates and such but because of your soggy shell problem we can’t. We have to go to Dell Taco or such. You people at Corporate need to check this out for yourselves!! If you make a noticeable improvement you would sell many more, even if there is a modest price increase. And you could even advertise the important so those thousands of us know about it and start purchasing again. Everyone I know from CA to PA all will not buy your tacos because of this, unless they eat in where they can eat them right away! Taste has never been an issue, as they are good before they get soggy!

  45. Hi. I just left the Taco Bell on Brookville road in Indianapolis Indiana. I was treated rudely by the guy taking orders. He was short and curt with me. He cut me off twice as I was trying to give him my order then after I gave him my full order he didn’t say anything. So I waited. Then he said is that all you want? Then I told him he was still being rude. Mostly it was the way in which he spoke to me that made me so mad. I saw that my order was 21.47. When I got to the widow and handed him $21.00 I had the change in my right hand to give him but before I could he said “your order was 21.47“. Like I said the tone and way in which he spoke to me was really rude. So I reached out and got my 21.00 and told him I didn’t want to buy my food from him because he was a rude ass jerk. I can tell you that I have work fast food and there is no reason to use that tone and attitude with people like that. I don’t have the time to put up with rudeness. I will take my business elsewhere and not return to that location ever again. I don’t know his name but he had longer brown hair and a beard and he looked unkept. I also had noticed that he was rude in the way he acted with the people in front of me. Just so you know what is going on when people quit coming to this Taco Bell. I came through there on Tuesday December 3rd just before 8:30pm. I guess I will go to McDonald’s tonight instead.

  46. thought you should see this facebook post;
    Kala Michelle Sexton is at Taco Bell (610 Fairview Drive, Kendallville, IN).
    5 hrs · Kendallville, IN ·

    If I were you I would AVOID the Kendallville Taco Bell from now on, here’s why! Tonight we decided to go in and eat. We waited got our food and sat down. We noticed a man sitting reading a book, minding his business. This man appeared to be struggling and just wanted a warm place to sit for a while since its December and cold out. He was very nice and smile when we sat down. He however is not the problem here. The MANAGER.. DAWN! Is the issue. The man mentioned stepped out of the lobby to get to the restrooms, when he came back he moved tables and was sitting beside us at a table at the pop machine. The MANAGER DAWN proceeds to say (where the lobby full of people are sitting) “Oh! Guys the homeless man finally left!” And walked behind the counter. Everyone was speechless. The man sitting beside looked crushed and just buried himself in his book. Shi and I were instantly fuming, Shi went up to the counter and told the MANAGER DAWN that what she said was unacceptable and she needed to go apologize but she never did. She didn’t show her face again
    Shi, my dad, I and most of the rest of the lobby gave the man the cash we had, food, words of kindness and introduced ourselves to him. This man was appreciative and so kind to all of us. He didn’t deserve what this MANAGER did.

  47. Taco Bell in Charlottesville,VA. the pantops location is doing some grimmy, unprofessional rip-off bullshit to their customers. Thursday morning my wife and I was apartment hunting and was off to an early start. As loyal customers of 2+ years we met at the Pantops Taco Bell in 2 separate cars around 8:30 a.m where we looked on the net for some apt. leads. We were hungry and wanted to grab something to eat from there. Well since taco bells breakfast sucks we decided to wait until they started serving lunch. Around 9:30 we got an invitation to come fill out an application for an apartment. So we got in my wife’s car and I left my car there while we’re and filled out this application. We was gone about 40 to 45 minutes long enough to fill out the application. I figured we would do that while we was waiting on them to serve lunch. So when we got back to Taco Bell and we were starving and couldn’t wait to eat. To our shock my car was not sitting in the parking place I left it in. I’ll look over I see this tow truck hooking up to a car. I thought to myself no way they just towed my car. Is the tow truck driver and he confirmed they had just towed it. I said what the hell we got here about 9:30 which I meant to say left about 9:30 and he told me no you was here way before that. That told me he had been out there watching me in a regular car. That is what they called predatory towing. Taco Bell managers are getting kickbacks for the cars they have towed out of there. Now with it just a few days before Christmas and still needing to buy our kids Christmas. We had to spend $150.00 to get our car out the tow yard. We have ate at this Taco Bell at least once every 2 days for the last 2years. We both had interviewed there and was offered management jobs. They know us or should know us by now. Now for the store manager Tammy to have our car towed away was not only morally wrong it is illegal to work with a tow company to gain proffitt. I’m a loyal customer and in the restaurant business that’s what keeps a store open. Tammy didn’t only tow our car and $150.00 away she towed our kids Christmas away. The next morning at the tow yard we was there at first light for our car. There was about 6 other people there to get their cars back. Now I can only be sure mine and one other was from Taco Bell but I bet a couple others were too. This is robbery but instead of a gun they used my car. Something has to be done about this. What manager would do that to loyal customers? Tammy at the Pantops taco bell would. While her kids have a wonderful Christmas my kids will be wondering why Santa didn’t treat them like they deserved. It’s wrong and someone from corporate taco Bell needs to address this. Someone owes my kids Christmas and me an apology. I would understand if my car had been there a couple days or was broke down. We was just wanting some lunch. Now we can’t afford lunch. I will never eat at anyTaco Bell ever again. And I will tell as many people as I can about the story and beg them not to ever by Taco Bell 🌮’s….ever again.

  48. Very disappointed again. Why do you offer an app and a pickup time if the food is only made when you get to the window? Every time. And the order is usually not correct either. Today, was no exception. Food not ready, food hardly warm and sloppily put together. The girl who came to the window said nothing and obviously had food in her mouth. There wasn’t anyone in the drive-thru and only 3 cars in the parking lot. So not busy at all. Ridiculous. Unacceptable.

  49. Hi!
    I wanted to say thanks and give the Asst. Manager at my local Taco Bell kudos. He was super friendly and helpful when I called today to say that I had placed an order for my sister who lives about 15 miles from me. I wasn’t able to have it placed there because the website wouldn’t let me change the address of the place I wanted the order to be picked up at. So, she ended up paying for an order at the Taco Bell at 4315 N. Hwy 231 in Panama City, Fl, I had also paid for it with my debit card, then we still had an extra order here at the Taco Bell closest to me, which is 17120 Panama City Beach Pkwy. So, my friend had to pay cash for it when he went to pick it up because they didn’t realize that it was already paid for. So we paid $17.41 3X for 2 orders. Dee, the Asst manager was super kind and gave me a credit for 17.41 to be used next time I go there. He was very kind and helpful and I look forward to going back! Again, his name is Dee and deserves Kudo’s! 🙂

  50. Either they are high, I asked window person taking order he could not comprehend a hard shell taco order for 1.89$ he rang up 15$ orders 35$ dollar ordered of burritos and every other item and drinks after waiting 15 in line I asked him is there a problem so you need help or ambulance he said no A I was so disgusted I said never mind as the cars were backing up window person could not comprehend and he just stared so either heroin or medical I called Eastgate Ohio – could not comprehend a hard shell taco for 1.89 get it together people get it together – franchise down hill

  51. On 7/1/20 I got a take out order from store 030375 which included 2 vegie bowls with beef which came to $7.05 each including tax. When I got home, there was only one bowl in the bag with the rest of the order. I tried to call the store but could not get through as i got the tone when you try to sent a fax. Today I asked them to not charge me for one of the beef bowls that I ordered and they refused to make good on their mistake from last week. This was from the manager on duty. My visit was at 6:29 pm at the same store. I would like a refund for the amount I was charged last week. The receipt # is 358435. We have been going to this location about once per week since it opened a couple of years ago. If we are going to be treated like this, we may have to rethink it.

  52. My original email sent to corporate on July 8, 2020:

    As you can see below I made an online order to be picked up at the Syracuse Indiana Taco Bell at 7:15pm. It was prepaid. I arrived at the drive-up at 7:05pm. I waited in line for 20 minutes to get to the window to be told my order was not ready and to drive to the parking lot to wait. I waited on the car ahead of me for 10 minutes and they were not told to go park, why me? I drove away to get my son to return back to the Taco Bell to talk with the Manager, Shana at 7:36pm. Still my order was not ready. I was told mobile orders do not come to them in time to have it ready for the time requested. I was also told; they do not give compensation for not following through with mobile orders and no receipts are given. Shana is a piss poor manager who does not follow through with mobile orders and tells certain people to pull forward but yet make others keep the line held up for 10 minutes. I think I need a compensation for this and I am VERY UNHAPPY with the service there. I will NOT be returning and this was posted to YELP for bad service and bad customer service. My food was cold and I am NOT happy with this fast food restaurant Taco Bell has in this town.

    My new email sent on July 11, 2020:
    I guess my complaint was not worth getting back with me. This is very disappointing that such an outstanding company cannot return contact about a complaint that had been made about their order. I’m not sure this company should be in business if they cannot return an explanation or even a sorry to a customer. This is very bad customer service even from the corporate department.

    Thanks for not caring about your customers!!!!

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