CVS Pharmacy Headquarters

967 thoughts to “CVS Pharmacy Headquarters”

1. CVS assumes that they have “patients”…they are full of themselves. CVS has customers…that is where the revenue comes from. I had two prescription orders issued to CVS (Hillsboro, OR). I was told to wait 20 minutes for it to be ready. After 30 minutes I was told one of the prescriptions could not be filled, it needed a doctor’s authorization. The counter clerk said they would make a call. They failed. CVS failed to notify me that they were having further problems. It took three phone calls from me, to CVS, an over the phone complaint to CVS and two contacts by the doctor’s office. The prescription was needed immediately and it was made available to me a day later. (The compound is a very common antibiotic). Poor customer service. This prescription snafu would have continued and been ignored by CVS had their problem not been discovered, by their customer, who need the medicine immediately. Days later, a telephone call was received, marked “ANONYMOUS”, somebody claiming to be with CVS, claiming to be a supervisor, claiming to be a manager, claiming to be a corporate manager. The phone representative did not know whose prescription they were dealing with (had failed to check the name on the prescription—hint: it wasn’t my wife).When told that I asked to speak with a corporate headquarters manager, they said they were it. When asked what state the person was calling from, they replied “Oregon”. They were told CVS corporate headquarters is not in Oregon. It was clear that this person was acting as a filter, not in a position to be acting with CVS corporate authority, merely a pass-through. In total, my medicine was a day late (leading into the Thanksgiving weekend). CVS had to be pressed, by my actions, to do their job, follow through and provide the medicine. There were reasonable actions that CVS personnel can do, to be honest, effective and on time with their customer’s needs. Consider this a complaint and know that it will be forwarded by USPS to Mr.Merlo, CVS President at CVS corporate headquarters in Woonsocket, RI and a cc. list to local, state and federal entities for their consideration.

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   1. Do you do free PCR Covid tests in any of your Naples Fl stores

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   2. Can’t agree with you more. As of today I will be transferring all mf scripts to Walgreens. I continuously have issues with them. They tell me they are out of the medication I take which like you I cannot go without…then I ask if they can even give me a partial which I shouldn’t have to ask for they should be the ones saying they don’t have it but have some for a partial rather than go without your meds. Now I’m a nurse who works 12 hrs night shift so my day starts at midnight unlike others so when they make me wait until I am completely out to refill it. So when I call at 9am I am already 9hrs late taking my meds. So I call first thing they say they are working on it and will be a couple hours which I said “a couple hours”? It’s now been 3.5 hrs. I called and made a complaint. They guy called pharmacy and came back to tell me that it will be ready in another hours. So calling to make a complaint was useless. Oh now u have to wait another hour which is right bf their 30 minute lunch. I’m guessing it won’t be till after that. As I said I’m a nurse and have been awake waiting on this medication so I can go to sleep in order to be present for my 12 hr shift in 6 hours. I actually help ppl at my job. CVS clearly doesn’t. They don’t give a. Idk how these ppl work in healthcare. Do better CVS. I’m going to start a social media page explaining my experiences bc I know I’m not alone. Changing pharmacies today.

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2. I am unable to use the photo app. It will not upload my photos to be printed. It has worked well up until now.

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3. Company Act Law of CVS Company note you are at risk noncompliance business ethnic Code and deceptive practice

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4. Cvs pharmacy on Howard road in madera ca
   NEEDS HELP. My husband is handicapped it hurts for him to walk! Yet the drive thru is rarely open, we were told it’s because they dont have enough staff to open it! On numerous occasions we have received text that on medications were ready for pick up BUT THEY WERE NOT! Several friends and family members are dealing with same problems. IT TAKES DAYS AND NUMEROUS phone calls to get our scripts filled. This is getting old! Our neighbor has switched to Walgreens pharmacy and am about ready to follow his lead.

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5. They are the slowest understaffed pharmacy in this area Mansfield Ashland rd

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6. I’ve been a customer at the CVS in hillside Nj for 30 years filling my prescriptions , my Dr. Prescribed me a narcotic and the female at the drive through stated we dont have this without checking the system assuming im trying something illegal, so I asked her can you call another location she said i cant because its a narcotic , so I guess I was suppose to drive all over jersey until I find one that has it, but its cool i went across the street to Walgreens and they filled it with no problem, so guess what all my prescriptions will be transferred to Walgreens from here on out where my money means something

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   1. These clods really are incompetent. I got a package of meds mailed to me through their UPS. The meds were addressed to me, yet the clod at UPS side of things that day decided that since it was marked pharmaceuticals, then the pharmacy was required to open my package and look inside of it. The package was addressed to me, and had nothing to do with the clods in the pharmacy window. They need to spend time in jail or in federal court, since they have no business being in anything related to medical or medicines. Period. If anyone knows if I have a case for damages I would like to pursue this since 40 minutes waiting on hold to get to nobody is not a form of correction. Also, all of the emails to the clod running the company are not proper addresses to e-mail CEO or any of the clowns playing games. It is best to file a formal complain against the CEO in a Federal process, and lean on the pharmacists license when they screw up.
      Bob

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7. THe pharmacy at CVS located at Hwy 81, in McDonough ga is very frustrating to deal with. Rx called in. Three days later was told it would be another 15 mins to fill. I explained I called in the refill 3 days ago and was told they were 3-4 days behind in refills. This area has grown but the pharmacy has not kept up. Always just one pharmacist in store. I’ll be switching to another drugstore.

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8. The Southbridge, MA CVS store is the best. Bryan & Allison go above and beyond for each prescription customer. Wallie, Beth & Jennifer, Christina are just wonderful in the pharmacy. Jennifer & Misty up front are fantastic. They all took care of me during have Lyme disease last year. I can’t thank them enough. Great service.

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9. The time that the automation calls your home to refill meds, that the store on GORDON HWY, AUGUSTA, GA., MAY NOT HAVE is outrageous. I, called for my Pro Air inhaler before it expired and then was told that they did not have it. I, asked that it be transferred to the Walton Way store and then was told that it was rejected. I, am a heart patient and do not have the energy or time to wait on the back and forth attitudes of these employees. In fifteen years being in Augusta, Ga. I, have found that not only the training and the system that this pharmacy uses is off the chain. We, (the customers) are not asking for handouts, we pay for our medications and expect to receive what is needed. If our doctors prescribe 10-11 refills, they should be available. I, may not be the only one taking those medications, so that is where your work skills come in. Inventory check, how many customers use the various medications that are at a demand. Who actually handles this part of these duties and do you need to hire more employees. Whatever you need to do, it must be done. Your business is not one to to decide whether or not a patient can go without the medication, you should want to see that you can serve your customers as best and as prompt as you can. This is a critical job and has to do with the health and the lives of others. There are other folks that can and want to be employed and will be more professional in this pharmacy.

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10. Subject: CVS Pharmacy, 6160 Wade Hampton Blvd. Taylors, SC 29687 – Pharmacy Drive-Thru
    Employee: Raeven

    I have been a loyal customer of above location since you opened the doors for the first time. I had ALL of my prescriptions transferred from “Rite-Aid” long before I discovered same (Rite-Aid) was going out of business. The “Rite-Aid” location was more convenient to my home, but I preferred a full service Pharmacy. I went to above subject location this date (8/18/2019) to pick-up a prescription refill. I feel that I should also mention that I am a senior citizen (77 yrs. young), a 2 time breast cancer survivor, and successfully avoided a “widow maker” heart attack (85% blockage in the main artery of my heart) in August of 2018. I have legal custody of my 14 year old granddaughter, an 84 year old husband, and a 7 1/2 year old Pomeranian dog. I have encountered many wonderful people in your employees; including a young lady that prayed for me and called me on numerous occasions after I underwent my 2nd mastectomy. I have always been treated with the utmost respect UNTIL this afternoon. I had several stops as I was out this afternoon and was really getting tired. I am a smoker; and in fact, always purchased my cigarettes from your store before you stopped selling tobacco products. Yes, I know I should quit! Feeling quite exhausted and frustrated; I decided to go through the “Drive-Thru” to get my one (1) prescription. I forgot your “No Smoking” at the drive-thru and did light a cigarette up just as I got in line. As I pulled up to the window, I noticed the “No Smoking” sign. Your employee (name on receipt: Raeven) opened the window immediately chastising me about my cigarette as I was trying to open my car door to put it out on the pavement. I was only able to get my car door open a very small amount and was struggling to put the cigarette out on the pavement. She proceeded to tell me that she has customers that are allergic to cigarette smoke (I was trying to comply with your policy). I did NOT need a lecture! She holds the window open the entire time; did NOT ask me my name, close the window and go get my prescription, just kept on lecturing me about the smoke (that I am trying to eliminate). I finally tell her my name and birth date, and ask her to get my prescription. When she returned to the window; I had placed my unlit cigarette back to my lips. She started up again; I told her the cigarette was NOT LIT. She then mentions that I have it in my mouth. I informed her that I planned on lighting the cigarette after I get my prescription and leave the window. Needless to say; I will NOT BE A CVS customer any longer. It is a shame that one employee can ruin a business/customer relation. My husband, my granddaughter, and myself will be taking our business elsewhere. I will drive by your store and go to another pharmacy before I will allow a little smart talking pharmacy technician chastise me about my personal habits. My oldest daughter is a state and federal licensed Pharmacy Technician. I know without a single doubt that she would NEVER talk to a customer in the manner that I was subjected to this afternoon. Hopefully, you will go out of business and another Drug Store Chain will take over your location.

    Respectfully,
    Phyllis Nix
    [email protected]

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11. I live in Fresno CA and have been using the same CVS for many years I receive the same meds every month like clock work never a problem until today I was told by pharmacy that they could no longer except my Dr prescriptions I was a little shocked my Dr has a impeccable record for over 50 years I thought it must be serious for them to reject his prescription but I was very upset to learn that I was being put through literally hell because the new Dr taking over my desk practice does not like CVS and prefers his patients to go elsewhere well me are u kidding me hundred or more patience put through all this because pharmacist got his feelings hurt mother of God I want u to know I have not had my meds in days and may have a heart attack my pain is so severe get this sorted out or I smell class action on the herison and I am just the guy to do it believe me when o say I will use the full waight of my office to drag you so much litigation youl think you live at the court house Shaw fresno CVS v dr singh

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12. We are, for the most part, delighted customers of CVS. Our pharmacy is the one in Philadelphia 19118 on Germantown Avenue. We applaud your stance on cigarettes. However, we strongly urge you to withdraw your support of Trump and his campaign. We believe he is harming the vibrancy of American democracy. Ralph and Karen West. 487856122xxxx

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13. CVS has changed their Pharmacy Computer Prescription Refill system…for the WORSE! We get multiple calls for prescriptions we are NOT refilling. The computer now has NO CLUE that a message/greeting comes before space to leave a message. Message received is NOT COHERENT. The computer system to REFILL a prescription, CANNOT UNDERSTAND SOME ONE WITH VOCAL CORD DYSFUNCTION. Really! I have had enough harassment from CVS. I am BLOCKING YOUR PHONE NUMBER. I will see you in PERSON with my Oxygen running and my Carbon Mask! I feel very discouraged with your NEW SYSTEM…which DISCRIMINATES against the vocally impaired. Your Pharmacy Staff is getting too many UNNECESSARY PHONE CALLS….because YOU BROKE A GOOD SYSTEM. Please pay some computer programmers more money to fix it. Respectfully, Severely Allergic to Chemical and Fragrances

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14. I will never use your anti American gun policy store again. You are pure liberals. All i can say is go to HELL cvs.

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15. I will never ever use cvs again. You want to follow the anti American scum liberal BS of gun control. Fine. But never again will i walk into your liberal business.

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16. I want cvs to stop calling and texting every few days to see if I want to refill prescriptions. Most times I have 2 weeks or more medications on hand. I will contact my local cvs when I want to refill. PLEASE STOP THIS ANNOYING PRACTICE.

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17. Whatever happened to good customer service at CVS?? Especially at the CVS on Rockland St in Hanover, MA. All of the coupons that CVS offers at other their other CVS stores never seem to be redeemable at the CVS in Hanover, MA. The cashiers in Hanover are never helpful. The coupon machines are never working. Why does CVS offer such a variety of coupons that always go unused perhaps because the employees are too lazy to refill the paper in the machine. When a customer asks to speak to a manager to resolve the issue it seems all of a sudden the cashier is also now the manager and doesn’t go out of their way to be helpful. Keep your coupons because they’re no good if you can’t use them! The employees need to review just what good customer service is if they want to keep returning customers.

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18. The Nurse Practitioner finish with his patient and I saw him clean up as he normally does before the next patient ( i was sitting across the open door), He walks out and ask where a specific lady was at and me an another person that was waiting told him that she had left, He went back inside his office and was playing around on the PC, after 5 or so minutes, I got up and asked him if he was going to wait for a person that had left or was he going to take the next person in line. He proceeded to tell me she had a 12:15 appointment, I said really when i signed on there are no specific time given for an appointment you just wait to be called. He made a snide remark under his voice and and then proceeded to tell me well I am busy cleaning up, I said really I just saw you clean up and why would you come out for the next person if you had not cleaned up. I was given a ditty look and told well I am cleaning. He proceeded to move the next person up on the line as I noticed on the screen and was placed in front of me, I told him wait I have been here for close to 30 minutes and the kiosk will not take the code I entered, my name is on the list here is the e-mail with the code, He got up and he asked what I said. again the Kisok will not take my code and your placed the person who left ahead of me, she is gone and she did not re enter her information so why are you giving her preference and keeping her on the list. Then he barked back at me I don’t need to take this and started to walk away, I told him call the store manager . The store manager came and immediately told me I had to leave the store I asked why she said I was giving the Nurse a difficult time, I said no he was being rude and arrogant. Either way she said I am asking you to leave, I did, and have now transferred all my RX to your competitors and have sent out mass e-mails to my on line followers and family and co-works to stay away from CVS and go somewhere where they are treated with dignity

    The nurse practitioner is arrogant and will lie to your face and then have you removed from the store when you disagree or catch him in a lie. The Man needs to be extremely reprimanded and or fired for treating the public in such a manner. ( Note: there is another complaint for the same store etct posted 3 weeks ago with the same similar experience, seems to be a pattern of complete dis respect for the public

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19. September 25, 2019 I have started to become a new customer with CVS Caremark in Woodridge Illinois I am with the union with my company and they deal with CVS pharmacy. Ever since I have become a customer a new customer I have nothing but problems with my prescriptions for example when our prescriptions come in they never call us or text us or email us letting us know that the prescriptions are ready or when there are issues with our insurance. We do have a CVS app and we are constantly having issues and problems with receiving information. The past couple times that I have gone to the store and Wood Ridge Illinois and Woodward they were very unprofessional and inappropriate when dealing with customers for example I walked up to the counter and they did not even acknowledge I was standing there until I said something and when I received my medication the assistant tech slammed my medication on the counter like I was bothering her while she was working. My wife tried to refill prescriptions And the tech said that there were no refills and she did have refills from the doctor they said that they would not call the pharmacy the old pharmacy at Walgreens that my wife had to do that. I am assuming that was their job to get the information. When dealing with Walgreens at the time I had no issues no problem whatsoever and now I’m having all kinds of issues it’s just very frustrating.

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20. I’m so sick of CVS they keep your medicine messed up all the time.today picked up my medicine got home was spouse to be 90 days just got 30 days called she looked it up tried to say it was called in that way.I told her not to go their it was not called in I have the bottle with refills on it she said don’t get hostile with me I told her I was tired of CVS messing up my medicine.had to throw bottles of medicine away because they filled them after being told to take them out of the system I don’t take them anymore.O but they cannot take them back even though the seal wasn’t broken.I told them that’s money I’m throwing away because of their mistakes.I mean they weren’t cheap.O the little short man works in the store don’t need to be dealing with the public he’s am xxxxxxx.I moveing to another Drug Store.If the problems not took care of y’all loose a lot more By the way It’s THE WAYCROSS STORE ON the Brumsick highway in Georgia.And it looks like the words getting out that’s not good business.Hope y’all do something.

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21. What’s going on with the Redsprings North Carolina store . You can’t get a phone call answered and days to fill a prescription. I’ve been on hold today for 30 to 40 minutes four times . No one is answering calls to the pharmacy. Need some answer help ?

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22. Every time I go to pick my meds it’s a problem the techs filling orders doing what they want begin nasty automatic filling my scrips then when I called my insurance company reported them going change my insurance and stop useing CVS had to cuss them out Virginia beach blvd Newton road
    Going public they think they no everything

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23. They didn’t get my prescription transferred. I waited 6 hours and no prescription. The , were very rude about it. Got the prescription transferred elsewhere and they basically refused to let the prescription be transferred. Hung up on the other pharmacy multiple times, would t answer my calls.

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24. Cvs Mt. Penn Reading Pa. has been going on a 4day wait for meds. Reason being they are short staffed. This is ridiculous, and if you try to call your in for a delightful 15 + minute wait.

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25. All I wanted to do was cancel my care pass membership. I called and waited four and a half minutes and no one answered. So I tried the email route and the website that says CVS cancel carepass has no place for you to no link for you to connect to to cancel it. So I called again and waited 11 and a half minutes before I got an answer. By that time I’m frustrated I don’t want to listen to a sales pitch by your employee which she did because I’m sure she’s required to do that. It got a little bit ugly. You need to fix the link on your care pass cancellation. I won’t be back in your store at any location. To say I’m an unhappy customer is an understatement. I would like all of my information taken out of your system.

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26. I wish that CVS didnot use staples with their information on their paper work, when picking up a prec. Being ,a senior with medical issues in my hands, trying to remove the staples is a problem for me.

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27. Your pharmacy inside Target at 1700 Garth Brooks Blvd., Yukon, OK. 73099, has the most incompetent staff I have ever dealt with. Their compliance rules and policies on filling prescriptions, whether they be monthly refills or ones followed by the Dr. are different every month, depending on who is behind the counter. Needless to say, there is never the same person behind the counter due to they cannot keep any one person behind the counter for over a month. Didn’t use to be that way. I never see the same face anymore. I’m a cancer patient, along with many other ailments and take over 21 medications per month. I never get the same medications 30 or 31 day apart. The auto refill is a bunch of BS because I am never notified when they are ready. The ones I need and have to have, they will not release at the same time every month. They go by not when they were refilled, but when they were picked up. Well, then again, depends on who is behind the counter and how they count the month. Doesn’t matter whether it is a 30 day month or a 31 day month. It’s however they calculate the days. I’ve had it with CVS. I will find a pharmacy that knows what they are doing and can find someone that knows the laws, policies and procedures and go with them. One that can keep an employee longer than a month. Last week, I had a very good experience with a pharmacist behind the counter that gave me my pneumonia and flu shot. Found out exactly why CVS can’t keep help and nobody knows what the real facts are as far as prescriptions are concerned. I have also had the wrong prescription given to me, that belonged to someone else. Fortunately I’m not a sue happy person. I see that CVS going out very quickly. I expect a reply to this. I’m sick of fighting with these people. Although I will not be there much longer, I feel for the people that are stuck with this location due to lack of transportation.

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28. Please would someone contact me from Legal Dept (Customer Relations) URGENT . Art group managing art in the windows @ CVS Grove Hall , Dorchester MA has harassed, illegally demanded money to display in windows from we artist and Tony The manager @ Grove Hall CVS is in possession of TEXT Documentation (screen shot) of Sept, to present text conversation of the poor communication evident of the above mentioned behavior.
    We Have filed a complaint w Boston Police & wish to notify your Legal dept immediately to be sure Tony, Manager after conversing with you ( showing CVS CORPORATE text conversation( Handed in to Tony Manager CVS Grove Hall ,last week & have copy > We want to know HOW ? Richard is still allowed after this incident (current) to remain in charge of CVS ART Display Windows ? How? Why? is this individual not removed from further activity?As manager of window displays as he has abused the responsibility & it is not respectful or safe to allow him to continue the window display . We need assistance to regain possession of $3000 worth of Art , We attempted 2 times to pick up valuables yet we were yelled at & no show from he & his wife Celeste. We are afraid of the individual , Richard has caused us duress with his erratic behavior . At present. Currently Richard is with holding $3,000 worth of our ART
    Bullied & spoke abusively to our group Rhythm Beneath / Operation Life Boat ( Art & Wellness) . Rhythm Beneath/ Boston Police see this matter as Harassment , Larceny & Fraud. What does your Legal Dept Think?
    How may you help us? Please would your office respond to assist with clearing this illegal behavior?. WHY is Richard not suspended for asking for money? (NO NOTICE < ABUSIVE < Using CVS windows & illegal collection of money.

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29. theres a manager in training at store 8014 named kevin,he has no people skills at all. very sarsactic, and rude, this is the second time i had a problem with him. he needs to be retrained to treat people with dignity and respect, i dont want to shop here any more, i will tell all my neighbors and friends about him, i know the other managers there, they are very nice, i been shopping at this store for alot of years,

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30. What is the company employee login page or do is there longer a functioning employee portal? thank you.

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31. 11/14 picked up meds from drive thru. The girl that waited on me had a nose ring and fingernails about two inches long. Have been thinking about it and keeps making me more upset. She is filling prescriptions without gloves and two inch nails. I just wonder what is under those nails. All pharmacies they wear white coats and very professional looking not here. Have been coming here for years and after those nails going to have transfer. Just turns my stomach!

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32. The Tiffin, Ohio store pharmacy is running approximately 15 days behind in filling prescriptions. For the past 3 months I have had to call or go in to inquire about my prescriptions. The first month I was told there was a problem with the automatic telephone system and to give them an email to notify me. The 2nd month my medication was almost 2 weeks late! Yesterday, 11/18/2019 I called the pharmacy and was told by the automated phone it was in the process. I should have had the meds 4 days prior.
    This is not acceptable to receive medication when you are to take it every day.
    The assistant then told me she could get the medication for me right away. She did, but the point is diabetes is hard enough to try and control and taking all meds on time without missing doses is part of control.
    I personally spoke with the pharmacist last month after taking your survey. She advised we take your concerns seriously but I have not found that to be true as the practice of not receiving medication on time as a continuing course of action.
    I advised the head pharmacist by email this morning that I would be contacting corporate concerning the huge problem of persons not receiving medication in a timely matter.
    I will probably be switching to a pharmacy that is able to fill prescriptions in a timely manner.
    If I were your business, I would get rid of your automated system as it is apparent it is flawed. Thank you for your time and I do hope you can bring the pharmacy back up to the standards that brought me here in the first place.

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33. Why does your pharmacy fill prescriptions when I tell them not to until I call to let them know? Especially when they’re prn or ones that I take only as needed? So many people can’t afford to pay for their prescriptions and I have hundreds of meds here going to waste. I only come to CVS because my insurance makes me go there. It’s like you’re trying to become a monopoly. It’s so wrong and greedy.

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34. Right now, it’s 2:02pm on 11/21/19. I have been on hold with with CVS Pharmacy located on Gause Blvd in Slidell Louisiana. So far, it’s been 12 minutes and I have had this problem before with this pharmacy. I know they are busy, but the wait time of 12 minutes on hold before anyone answers is ridiculous. Maybe you should institute some phone protocols for your staff so we won’t die before being answered.

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35. 4030 South Western Ave, Los Angeles, CA 90062
    After being without medication for three days, I was finally able to get my prescriptions dropped off at CVS. On the app the time designated for completion was 10 a.m. I called to check my prescriptions and was informed by automated service that the medicine to end my withdrawals would be available at 01 p.m. I was then informed by an employee over the phone that it would be available one hour from 12:30p.m. Then, in person at 1:35p.m. I was informed that my medication would require an extra 30 minutes… Then an extra 10 minutes… It has been ten minutes longer than designated by employee, and I still do not have my medication. I have an 8 hour drive ahead of me, and, instead, I have spent the majority of my day waiting for 2 prescriptions.

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36. Your automated phone response sucks. I was put on hold for 10 minutes for a CVS that down the street from us. No way does it have business that keeps the phone tied up that long. Also I attempted contact several times with the same result. I’m advising my son to change toRite Aid. They answer the phone right away.

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37. I have been a regular customer at the cvs store near my home for years. Today I purchased an item and before I left the store realized I had made an error. A helpful employee helped me to find the correct item and told me to go back to the cashier to return the first and purchase the correct one.
    When I went to the cashier I was asked for a photo ID, a drivers license or state ID. I asked why and was told that it was because I paid with cash and the ID was required for a refund. I pointed out that I had my CVS Rewards card that I used with my purchase a few minutes before as was noted on the receipt. I was told I must show my ID in order to get a refund even though I was really just exchanging items. When I handed my id to the cashier the young women went to scan it. I blocked it and took back my card. I told her that I did not want my id information scanned and read into the computer. She told me that then I could not have a refund.

    It is unreasonable that I cannot get a refund without giving up my ID information to the CVS data bank.
    I asked for the manager who helped me without scanning my ID. He explained that the system is set up to require ID’s be scanned in order to refund items paid for with cash to prevent shoplifting.
    I am a senior citizen and I do not want to share identifying information with the CVS data system and expose myself unnecessarily to to ID theft. No one should be asked to do this. CVS offered no guarantees of provacy and security for the information collected. CVs should not collect customers ID into their data system at the expense of customer security in order to protect itself against shoplifting, something that could be done in other less invasive ways. In this case my CVS Rewards card used for the purchase should have surfficed.
    I have not had much experience returning items to CVS but now I will consider if I want to buy things from CVS.
    Please consider changing your system in favor of your customer’s security from ID theft.

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38. Someone called me from CVS Caremark 11-29-19 6:41EST. from 423-822-2465 They asked for my birth year, Saying “You are almost out of Steraline. You may want to reorder. I have not been a Caremark Member since 2002-2003. Could this have been fraud/scam?

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39. Store in Whitestone, Queens, NY on 20th Ave and Francis Lewis blvd is a joke. Manager is a prick (bald guy) he is an arrogant POS. This is not the first time, he is always.fighting with customers. He is disrespectful, unhelpful, and lazy. I’m sure you have heard thus before. You ask them a question or for some help and they talk to you like shit, or ignore you and walk away. This has been going g in for years. I’m a rite aid customer from now on and it’s just eight down the block.

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40. Since CVS took over my pharmacy I’ve tried to speak to staff over phone. I’ve waited more then 30 mins each time. This was never like this before. It’s unacceptable service. You need to look at your systems. We will see many leave your store and find another with better services. Thank your time.

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41. What good does it do to get prescriptions filled at your stores if NO ONE be it pharmacy or store Mgr to speak with someone. Your store on Coursey Blvd in Baton Rouge LA does not answer their phones!!! EVER! I was forced to use CVS through my insurance company which is fine but the service is AWFUL! I am fighting cancer and the last thing I need is problems in getting my medications. The automation you go through is lousy. Call your store for yourself. 225-291-xxxx. Your company needs to take lessons from Walmart. They are large but you can ALWAYS reach an associate.

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42. Why oh why, you wait 24 hours after prescription is suppose to be ready & you go to pick up and it is not ! Also got a text saying it’s ready ho to pick up its NOT !

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43. I use the 510 Middle Neck Rd, Great Neck, NY store and have interminable waits on phone. No one answers after placing you on hold in pharmacy dept. This store subjects customers to long lines and exposure to other people’s sickness while waiting for cashier at pharmacy. I just hung up the phone after waiting. This is impossible. I am going to pull all my prescriptions from your stores and go elsewhere. There are alternatives that are more interested in keeping customers.

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44. Your CVS on Frank st. in Lufkin, Texas needs to be shut down. The worst pharmacy in the world. If a doctor orders medication it should not take a week to have it filled and then to have to wait in line for 2 hours after you get a call to say it is ready and how do you get away with have a customer service worker filled prescriptions they are not licensed. You might want to check on that.

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45. I am thoroughly disgusted with your company for a few months now. You changed your automated system and it is absolutely HORRIBLE!!!! First of all, EVERY time I need to contact my CVS, I am forced to hold for OVER 20 min EVERY TIME. I have recently found out that the pharmacy does not get a call till after 10-15 min hold which I assume is put in place to listen to your promos. Not interested. The pharmacy has gotten a slew of complaints aside from me. This system is so inconsiderate to anyone needing to reach the pharmacy. In addition, I tried to call your corporate office yesterday and hung up after TWENTY FIVE MINUTES waiting. If you think these capital letters show me screaming, you are correct. I am seriously considering changing pharmacies since I have been so aggravated on a constant basis. Please please please, send this complaint to the proper people who might listen to serious feedback.

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46. Hello, I just sent a complaint a minute ago but thought there was one more feedback comment you should hear.
    When CVS automated system calls and it says press 1 for refill, it doesn’t give u the full name first and inadvertently the customer pushes 1 from the old system and now the new one automatically puts a refill request. Then I have to painstakingly call to ask them to not fill what they just set up. In my last letter I went into detail the seriously flawed system to reach the pharmacy
    I was on the phone waiting for almost ONE HOUR between calling pharmacy and then calling corporate which I hung up after TWENT FIVE minutes on hold.
    In addition, I have asked to not call me re certain drugs that I do not want refilled, however, the calls keep coming. Your system is seriously flawed. You need to address changes asap.

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47. it took 6 days to get my RX filled at local CVS because 4$ PEOPLE QUIT . what is being done about this .Patrons are leaving this pharmacy in droves to go to local one not big pharma

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48. I ordered pictures, Three times I received email and message that they were done, these were gonna be Christmas cards with our first grandchild. Needless to say I still don’t have them the Organization and clutter behind the counter it’s lucky they can find anything. I am completely disgusted with this matter

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49. The CVS in Middletown Ohio on Verity needs more pharmacie help. There getting behind now 2 days. This a corporation problem not pharmaceutical or store. You need help for these people or get some better chairs for us to sit and wait like rockers. This store is Top kotch on there emps. Or let them work overtime on these holidays. I have 11 scripts myself and do not want to go to mailorder. But we will, so thank you for reading this and give us some help .

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50. Good afternoon, my name is Anoop Sondhi. My pharmacy is Absecon, New Jersey. I have big problem to get my medicine from this pharmacy. I don’t have my blood pressure medicine past 4 days and your absecon pharmacy never gave me my medicine. Every time when I was asked them about my medicine they told me it’s out of stock they still waiting for restock. But today I was shocked when they told me that I already get my medicine in October. When I ask them receipt then she told me I have to wait at least 2 hours because she is very busy. It happen few time before they keep changing my medicine from brand name to unbranded. Also they not giving my medicine until I ask them even I requested auto fill up every month. Please respond me back as soon as possible. I am without my blood pressure medicine past few days and my blood pressure is high

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51. I was in your Kcmo North oak, Barry rd Store. Went in to get 2 prints made. Lady behind counter said my cashier called off today. I’ll be with you shortly. She finally came over, and told me to plug charger in phone. She said it’s easy to do, just follow prompts. It was not easy for this 63 year old. I tried, and tried . After 20 minutes, I finally said where’s your store mgr. she looked, and said well, I’m it right now. No one else. I looked at her name tag, and said oh, ok, thanks Tina.i said I will be contacting your corporate office. She said sorry, about that. I drove directly across the street, and got my prints. I was treated like they wanted my business. Upon arriving home, I told my husband, you do what you want, but I will never step foot in a CVS store again. I will tell everyone I know to go check out Walgreens.

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52. CVS NOT concerned one iota with patients but only with their own profit. CVS now pushes 3 month prescription buys to CHEAT unaware patients. You can trust CVS – just pickup your prescriptions and give us your card! It doesn’t matter if you are no longer taking the prescription or if CVS CHEATED you by DECEPTIVELY charging you for a 3 month supply which you do not need. CVS claims it pays outrageous amounts for drugs – a complete lie. CVS does not take care of patients – must call several times over 2-4 days and wait at least 20-45 minutes each time before hanging up – all just waiting for pharmacy to answer a call because CVS too CHEAP to hire enough employees. It is OK with CVS CORPORATE if the patients call and WAIT and WAIT and WAIT as long as CVS PROFITS. You destroyed yourself CVS. BYE BYE CVS, The American People

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53. HUGE COMPLAINT!!!
    I PURCHASED A GIFT CARD. IT DID NOT ACTIVATE. THE CASHIER WAS BEING EXTREMELY RUDE TO ME KNOWING THE GIFT CARD HAS NOT ACTIVATED. SOME OTHER ASSOCIATE HAS WALKED UP . HER NAME IS TAYLOR. SHE STATES.”OH THIS GIFT CARD MUST ACTIVATE IN 24 HOURS”. ITS THE TIME OF THE YEAR. EVEN THOUGH THE TECEIPT IS STATING “YOUR VISA GIFT CARD HAS A VALUE OF O.OO”
    Another lady walks up with long Brown in place of the regular manager. The cashier Hailey states that she doesnt know this fill ins name….. Or refusing to tell me. The fill in manager says “sorry for your luck” and walks off!! Now I’m stuck with a gift card…no value and I’ve been billed for it!!

    Who treats their customers like this?

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54. I received a call from a cvs in Florida to tell me that my husbands prescription is ready. However I live in Oklahoma and my husband died 10 years ago. I told him that I felt as though someone was using my husbands identity and the pharmacist just said that James Reynolds is a common name. I said well if the name and date of birth and my phone number match then there’s an issue and he just blew it off. I am very upset that my concern was ignored.

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55. Prescriptions at the CVS location at 3500 West Slaughter Lane, Austin, TX 78749 are taking as long as THREE DAYS to fill, sometimes longer for refills. I just spent TWENTY-EIGHT MINUTES on hold to cancel a prescription that should not have been auto-refilled. Part of this problem is that their system sets auto-refill as default, and lots of time is wasted on filling prescriptions that are not picked up, then putting them back in stock. Also, overworked pharmacists are spending a lot of time giving injections rather than filling prescriptions.

    YOU NEED TO HIRE MORE PHARMACISTS TO HELP WITH BACKLOGS!!

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