Metro PCS Headquarters

Metro PCS Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Metro PCS Headquarters.

Write a review or read complaints from other customers.

MetroPCS is a prepaid wireless service in the U.S., fully owned by T-Mobile US, Inc. MetroPCS was founded in 1994 by Roger D. Linquist and Malcolm Lorang.

MetroPCS Communications, Inc. Headquarters Phone Number and Contacts.

Company Website
www.metropcs.com
Corporate Address
2250 Lakeside Blvd.
Richardson, TX
75082
Phone Number
(214) 570-5800
Fax Number
(214) 570-5859
Twitter IDs
@MetroPCS, @MetroSupport

 

What is Metro PCS’ Corporate Office Phone Number?

Metro PCS’ Headquarters phone number is: 1-214-570-5800.

 

What is Metro PCS’ Customer Service Phone Number?

Metro PCS’ Customer Support phone number is: 1-888-8metro8 (1-888-863-8768), or dial 611 from your MetroPCS phone.

Other Metro PCS Customer Service phone numbers:

Make a Payment: 1-888-8metro8 (863-8768) or dial *99 from your MetroPCS phone
24 hours a day, 7 days a week

Mail-in Rebates – Young America: 1-800-999-6389
7am – 7pm, Central Time, Monday – Friday

Premium Handset Protection – Asurion: 1-866-862-3397
24 hours a day, 7 days a week
 

What is Metro PCS’ Headquarters Address?

Metro PCS’ Corporate Office Mail Address is:

  • Metro PCS Corporate Office
  • 2250 Lakeside Blvd, Richardson, TX 75082,
  • USA

MetroPCS is a fully owned subsidiary of T-Mobile USA.

Metro PCS Mail Address for Payments:

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

Metro PCS Mail Address for Other Correspondence:

MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360

 

How do I Contact Metro PCS Customer Support?

Call the numbers listed above or contact Metro PCS via:

Metro PCS’s Email Address: Use the Email Form to ask a question.

Metro PCS’s Contact Us page can be found here.

 

Contact Metro PCS on Social Media:

Metro PCS on Twitter: @MetroSupport

Metro PCS on Facebook (MetroPCS is available on Messenger): www.facebook.com/MetroPCS
 

Metro PCS Headquarters Executive Team.

Metro PCS’ and T-Mobile’s management team consists of:

Thomas C. Keys
President, MetroPCS

John J. Legere
Chief Executive Officer – T-Mobile

Jeffrey T. Binder
Executive Vice President of T-Mobile & President of Layer3

David R. Carey
Executive Vice President, Corporate Services

J. Braxton Carter
Executive Vice President, Chief Financial Officer

Nicholas J.W. Drake
Executive Vice President, Marketing & Digital Experience

Peter A. Ewens
Executive Vice President, Corporate Strategy

Callie Field
Executive Vice President, Customer Care

Jon A. Freier
Executive Vice President, T-Mobile Retail

Janice V. Kapner
Executive Vice President, Communications & Community Engagement

Michael J. Katz
Executive Vice President, T-Mobile for Business

Elizabeth A. McAuliffe
Executive Vice President, Human Resources

David A. Miller
Executive Vice President, General Counsel and Secretary

Neville R. Ray
Executive Vice President and Chief Technology Officer

Cody Sanford
Executive Vice President and Chief Information Officer

G. Michael Sievert
President and Chief Operating Officer

Matt Staneff
Executive Vice President and Chief Commercial Officer

T-Mobile and MetroPCS Board of Directors.

Timotheus Höttges – Chairman of the Board of T-Mobile and Metro PCS
John J. Legere
Thomas Dannenfeldt
Srikant T. Madhav Datar
Lawrence H. Guffey
Bruno Jacobfeuerborn
Raphael Kübler
Thorsten Langheim
G. Michael Sievert
Olaf Swantee
Teresa Ann Taylor
Kelvin R. Westbrook

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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21 Customer Complaints for Metro PCS Headquarters.
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  1. Can someone from sales or customer service please reply to my complaint on your Facebook page. I sent you a message with my problem, but have not heard back yet. That was 2 days ago

  2. How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.

  3. I was told on the 8th Nov 20, my Bill was $60, I paid it an received a confirmation number, today I used my phone approx 3PM, my phone was disconnected, I was shocked sn extremely disappointed because I’m a Senior an voild have been were ther wasn’t another phone.. I wss disconnected for a fee of $3.33 I wss told on the 8th I did not have to.pay a fee.. I this is your policy I will drop Metro. I’m a Customer of 30 years.. NOBODY’S phone should be disconnected for $3.33
    Customer’s Service was very respectable an connected my service mi is the $3.33

  4. I have $60 plan.covers free amazon prime. I cannot register to get amazon prime, but am being charged nonetheless. I expect technical intervention to correct this inequity in my account.
    Cara Leslie Berton

  5. My wife and I have had issues with emergency calls only and updating wifi preferences for 2 months. Spent hours with customer service and went to many stores with no fix.

  6. I am extremely unhappy with your company. I have been told that you do not support any calls from a jail. I have a family member that is trying to reach me and can’t. I need to talk to them to figure out what to do. You cannot take my right to talk to whomever from wherever they call from. I will be changing companies and looking into a lawsuit. These are not collect calls. They are paid for in advance. And your customer service people need to quit ignoring me.

  7. Metro has been charging me for 2 phone lines for 14 months. I asked thst the second line be removed 10/4/2019. Today it is still on and they will not refund my $480.

  8. I am a former employee who had a issue with a Manger on 11th st she wanted to come to my home she filed a fake complaint which costs me my job. This Manger has also attacked and chased customers out of her store. I was treated unfairly and harassed by your on your mangers and the DM did nothing and neither did Matt bleache.

  9. I’ve been with Metro PCS for 4 years I asked about an upgrade and they want to charge me $300 for a new phone I think that is ridiculous since I’ve been a faithful customer

  10. URGENT MESSAGE: I was sold a Stylo4 phone in Vero Beach that is a fire hazard. Within the warranty period, I called both MetroPCS and LG to inform them that It is overheating, the battery is expanding and pushing the back cover off, not charging properly, changing the system language from English to Russian, does not respond to touch commands. Before I alert the media, I’d like to talk to a corporate manager for a mutually agreeable solution.

  11. If I could give them no stars I would. I used the My Metro app yesterday to try and get an issue resolved with an app that wasn’t uploading to my phone correctly. I’ll add that I called the company that runs the app and they told me it is an issue with my provider, to call them and tell them they need to do a “SIP H323” and that Metro would know exactly what that means. 2 times yesterday I started a conversation w/a rep via messaging and both times they started to help me (which isn’t “help” really at all, just the standard questions and their standard “script” that they read, thanking me for my service, etc.) And then they just fell off the conversation, not responding to my “Hello, are you still there?” So today, I call to try and resolve this and get this Skpe/Zoom type app up and running. 1st rep: asks me a bunch of q’s, says she’s going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and “the app will work.” I did that and no, the app still wouldn’t open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, before I was able to give her a bad review for cutting the call off. I TRY to call back 3rd time. Now this time, I’m unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supervisor I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account??? I DON’T KNOW, I’VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY??” So, she finally gets into my account (she couldn’t text me the numeric code they text you to get into your account because THEY disconnected me from a tower, which she was about to tell me) so she gets into my account via these security questions (how much was my last bill, etc., the question about what month I opened my account in 2018 was laughable) she says that I’m disconnected from the tower and that she was going to reconnect me to the tower and asked my address. I live in a populated suburban area, there are towers everywhere. But she wasn’t able to do reconnect me so she opened a ticket. At the very end of the call, she read her little script and all I heard was “you’ll hear from someone within 1-5 days, thank you for being a great customer and have a…” I SAID, “HOLD UP, WHATTT??? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT’S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED???” I try to be nice to customer service people because that’s what I do and it’s not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it’ll be 1-5 days and I’ll get a call on my ‘provisionary’ phone, like cut out the fancy words, you’re gonna call me on my landline to fix the problem YOU CREATED with my cell service because that is the ONLY way you or anyone else can reach me now because YOU DISCONNECTED me from the tower and can’t seem to reconnect me. I asked her what I’m supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON’T KNOW what time, because now my whole life and job is screwed up because of YOUR ERROR!!! So, now I’m going to have to stay home and wait for Metro to call me sometime between now and Saturday??? SERIOUSLY? THEY ARE THE WORST, I’ve had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren’t able to reconnect me. I’m switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE. ADDITION: I just went to the Metro website metrobyt-mobile.com/content/metro/en/desktop/metro/myaccount/contactCustomerCare.html to officially send this complaint to them electronically HOWEVER, the form has a drop down menu toward the bottom asking you what Market, with a drop down box to choose your market BUT there are NO OPTIONS TO CHOOSE FROM and you can’t proceed with your submission without choosing a market but the only choice is “please select.” Can this company get anything right???

  12. I was sol a stolen/ lost phone from a Metro pcs store. The guy threw my receipt in the trash but I got one reprinted. Didn’t realize the phone didn’t work until I got home. I took the phone back and was told I couldn’t get my money back couldn’t trade the phone for one in the store because it wS an upgrade. I paid 208.60 and now I’m being told that I have to wait another day for phone to come in the mail to their store not me. This store needs to be investigated for fraud. I want my money back and I’m never gonna go with metro again. Very dishonest people. This happened on 14Jan21 and I still have no phone on 20Jan20.

  13. I need someone to look at my bill is my bills supposed to be $82 look at the notes everything under for both phones unlimited everything with auto-pay I don’t know what the guy did in the store but could you give me a call please at 786-368-4672 I really appreciate agreement is it agreement and it’s supposed to be $82 so look at the notes

  14. When I purchased my phone, the sales person never said anything about my phone plan. I told the sales person that I wanted the same plan I had with the old phone. I paid for the phone, so there is no monthly payment and my bill should be the same. The company (metro pc) hire people who can sell you a phone but can’t tell you anything about the phone plan or what you will be paying. Please email or text information. I would like to speak to a manager.
    Thank You, R. Duhart

  15. Dear Sir/madame, My name is Michelle Dowell I’m employed at US AIRLINES , I purchased a metro phone to which i am extremely displeased with phone AND Service, First phone malfunction retuned for another NEXT DAY, 2nd Phone also Malfunctions 3RD Phone MALFUNCTIONING I have been without my phone over TWO months I am missing Business Calls (I have a huge problem with this) REITERATED (OVER TWO MONTHS) the different management keeps telling me they will order a replacement (OVER 2 MONTHS) at this point I feel if you cannot replace with this particular phone for being a patient and loyal customer I deserve an upgrade, if I cannot get a replacement within the WEEK as I feel I’ve waited long enough I will take my business elsewhere,
    With Sincerity,

    Mrs. Michelle Dowell

  16. Why Is MetroPCS allowing employees to take advantage of senior citizens? They sold my 82 year old father a new phone claiming his old phone was beyond repair. He decided to return it a day later but they wouldn’t refund his money. He took his old phone to another Metro PCS and an employee there was able to get the old phone working within minutes.

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