AT&T Headquarters

AT&T Headquarters Contacts.

Corporate office address, contact information and phone numbers for the AT&T Headquarters.

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AT&T Headquarters Phone Number and Contacts.

Company Website
http://www.att.com
Corporate Address
208 S. Akard St.
Dallas, TX
75202
Company Contact
Randall Stephenson
Position
CEO
Phone Number
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness

Where is At&T’s Corporate Headquarters?

AT&T’s corporate office mail address is:

AT&T Headquarters

208 S. Akard St. Dallas, TX 75202

USA

 

What is AT&T’s Corporate Office Phone Number?

AT&T’s headquarters phone number is: 1-210-821-4105. Please note, that this is NOT AT&T’s the customer service phone number.

What is AT&T’s Customer Service 1-800 Phone Number?

The main ATT Customer Service phone number is: 1-800-331-0500 for mobile phone customers.

For Uverse products, please call: 1-800-288-2020.

 

AT&T Email Address.

AT&T can be contacted on the email address: [email protected]

 

Contact AT&T on Social Media.

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AT&T Executive Team.

Randall L. Stephenson
Chairman, Chief Executive Officer and President

William A. Blase, Jr.
Senior Executive Vice President – Human Resources

John Donovan
CEO – AT&T Communications

David S. Huntley
Senior Executive Vice President & Chief Compliance Officer

Lori Lee
CEO – AT&T International & Global Marketing Officer

Brian Lesser
CEO – AT&T Advertising and Analytics

David R. McAtee II
Senior Executive Vice President and General Counsel

Robert W. Quinn, Jr.
Senior Executive Vice President – External and Legislative Affairs

John Stankey
Senior Executive Vice President – AT&T/Time Warner Merger Integration Planning

John J. Stephens
Senior Executive Vice President and Chief Financial Officer

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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192 thoughts to “AT&T Headquarters”

  1. Calling one number says to call another for billing complaints. Then when you call it, it tells you to call the original number. A true loop to no where. My bill has triples and no change. I am frustrated beyond belief from the craziness of my inability to reach anyone. Yuck !

  2. I was told by an AT&T representative that if I switched to their network I would be able to get a free iPhone, unlimited minutes,txts and data, hot spot, and Direct TV for $180 a month. I have had your service for 6 months and have had to call and beg or threaten to get any amount taken off my bill, and just my wireless service is over $200 a month and forget Direct TV or free phone. Now I’m being told there is nothing they can do and I’m pretty much with them for 3 more years. I would love to get another wireless service but can’t afford to pay $700 for the iphone to cancel the service

    1. I have been on the phone for most of the day and have talked to 7 people and now Iam pissed,been trying to get a hold of corporate in Texas and I get someone from The Philippines or I get someone from Asia all I asked if I could speak to someone in the United States so that I could understand them but that’s impossible impossible now they can’t find the part to send me and say I have to do it on my own I want to talk to corporate and tell them that they freaking suckThey are the worst company I have ever seen they are just a run around a run around they need to be if I live in United States I should be able to speak to someone in the United StatesThe CEOs should not be making the money they’re they’re making because you’re not doing your job they’re not taking care of customers they don’t have the happy customers because no one ever getsAny help fromAny help from them at all it’s just a

      1. If you google it, there is a list of “unpublished” emails of the executive board of ATT (found it on a 3rd party website) Had issues for 4 mos with no resolution (documented) and had a resolution in 3 days after emailing VP’s and President. Not disagreeing with your comment as Ive encountered many “mumblers” where you can only understand every 5th word. Cant help but think that the CEO would fix ATT problems if he took the time out of his day (only 4 hours yesterday, 2 hours today for me today and another 4 scheduled for tomorrow) and called ATT as a customer.

  3. Please help, somebody from ATT. I need to get internet up in Royston, ga.
    My cell ph, 706-xxx-xxxx

  4. AT&T has a payment processing glitch that is allowing multiple payments to post to customers bank accounts and the customer service representatives are not trained or informed on how to deal with complaints or answer any questions regarding this issue. I have been on the phone for 1 hour 45 minutes with AT&T customer service today and transferred to 5 different departments and each time I was told the technical outages have been corrected as of yesterday and they are not aware of any new issues. In this extended conversation with multiple agents at AT&T no one ever understood that I was trying to report that they were having problems as my online payment made this morning posted to my account 8 times within 15 minutes. My bank was on the line and explained that indeed there were multiple payments pending submitted by AT&T but each agent stated they had no record of any such transactions and would not be able to assist me. After 1:45 min the 5th customer service representative just hung up on us in the middle of the conversation. This is the worst customer service company I have ever dealt with. I have had to freeze my bank account so that no more pending charges could be made against my account by AT&T and will now start the tedious process of rerouting all my automatic payments from this account elsewhere. What a huge pain this company is causing me and no one even bothered to recognize that there is still an ongoing issue that needs to be resolved. What a shame.

    1. Join the Discussion – OMG!!!! I am attempting to call corporate because the same has happened to me as well! I am beyond pissed!! My payment has posted to my account 2 times and I am so aggravated that I have to constantly call and call……. with constant LIES and bs. PLEASE stay away from this company.

  5. You are absolutely the most horrible company on the planet. My service has been down for over a week and each robo and occasional human has a different story to tell—although they may thank you for being an AT&T customer and just hang up. How’s that for problem solving.

  6. AT&T is the most horrible customer service I have ever had the pleasure of dealing with. Upgraded two phones one in January and one in February. At that time I had the option to send back my old paid for phones in order to receive a rewards credit for each phone up to $200.00. I did that in February and again in March. I have been on the phone for 4 hours total off and on from being put on hold, being disconnected, being spoken to rudely in a condescending manner as if I’m just another degenerate bothering them. I have been a loyal AT&T customer for years since they were cellular one. Each individual I speak with I again have to repeat my entire scenario to them and let’s face it they could give less then a shit. I’m more then frustrated because this is NOT the way you are supposed to treat customers that have been with you for a long period of time. I feel as I have been scammed by AT&T and clearly taken advantage of. No one knows what I’m talking about except after about the 10th person today. She found what I was speaking about and had to put me on hold to gather my rewards but guess what….. I was disconnected and once again no one knows what I’m talking about. AT&T I will be leaving you because there is too much competition out there to be dealing with this nonsense. I wouldn’t normally post such nonsense however I feel it is very important to let it be known in case any of y’all are thinking about switching to AT&T. Don’t do it!!!🚫

  7. I cancelled my DIRECTV four months ago and you all owe me a refund of $113.00 and I ‘ve called over and over and even chatted and everyone all gives the same lie. You’ll get your refund in 3-5 days so far nothing. I am going to inform the Georgia BBB real soon. I am getting all my refund notices together and I am going to send them to the CEO of AT&T so that he can see what incompetent people that are working for AT&T. AT&T is the worst company in the USA in my opinion.

  8. Nightmare from day one. We signed up for internet and directTV. When they came to install the internet the technician said that we had cancelled the order for directTV. We had not. They had made a mistake. It took almost a month to get someone out here to get it installed. Then while they were installing it a representative shows up and talks us into switching to AT&T cell service as well saying we would be paying around $150 a month for service. He lied. Our bills are around $280 a month. They took this months payment out 21 days early which completely screwed up our budget and I hardly ate anything for a week just so my kids could eat. Now our internet is has been shut off due to no payment even though they are the ones that took the payment out 21 day early. When we call we get different answers from everyone. AT&T are lier’s and crooks and they refuse to fix any problem. They are a huge company who makes their money off of being con artist and they do not care about their customers even a little bit. Oh and we were also promised a $300 visa for our troubles. LOL! You think we ever saw that? NOPE!

  9. Our cell phone service does not work in and around our home and att has jerked us around for months—each time we’ve called the reps are inconsistent with their support. Customer service kept me on the line for 2.5-hours today, transferring me to different agents 5-times!! Last transfer to a department that was closed!!! First rep, Natasha, troubleshooted my phone for about 30-min and when she couldn’t fix the issue she said she was helping another customer and told me to call customer loyalty. I called and the next rep, Trendo, transferred me while I was speaking with her…and to another tech (Jacob) for troubleshooting. Jacob was rude and treated me like I was an idiot. I asked for manager, held on the line for a long time, Arnish listened and then transferred me to Dave. Dave was very hard to understand but said he would help us resolve the issue. After a long wait on the phone Dave transferred me to a department that was closed.
    We are paying for 4-cell phones that do not have service in and around our house and att continues to give us the run-around. This is so unethical of att. I will be seeking legal advice because my daughter couldn’t reach us at home when she was driving home alone from college and her tire blew out on the highway—our phones didn’t have service at home to receive her emergency call!!

  10. Customer service is the worst I have ever worked with. I have been with DirectTv since 2008 and then when you merged with AT&T I switched my cell service. This was the worst thing I could have done. I might be canceling all my services here soon with you. Please give me a call.

  11. Att added some showtime etc channels without my consent..and forcing me to pay a bill i dont owe..i never asked for special Channels…if this matter is not handled i will be contacting higher ups

  12. hi my name is PATSY JONES I LIVE 1482 SISKIN DR CORDOVA TENNESSOF YOUR E 38016,THIS MORNING I FILE A COMPLAINT WITH THE BBB ON AT&T . ONE OF YOUR IDIOT INSTALLERS CAME TO MY HOME WITHOUT MY PERMISSION AND PRECEDED TO TAKE MY GATE APART BECAUSE HE COULDNT GET IN. HE DIDNT HAVE MY PERMISSSION TO BE ON MY PROPERTY. SO ANOTHER ONE OF YOUR IDIOT MANAGERS TO HIM TO GO IN. HE TOOK MY GATE APART AND WENT IN MY BACKYARD WITHOUT MY PERMISSION. I THINK THATS IS CALLED BREAKING AND ENTERING. THE POLICE TOLD ME TO CALL YOU PEOPLE. IF YOU DONT HANDLE IT, I WILL CALL THEM BACK, I CALLED AN ATTORNEY THIS MORNING TOO. I WILL BE TALKING TO THE NEWS PEOPLE ON MONDAY.

  13. AT&T is without a doubt the WORST company I have ever tried to deal with. I have 4 cell phones, a landline, a tablet, a watch, WIFI, and AT&T U-verse with these folks!!

    I can’t get my business cell phone to call forward to my landline. It states that this number has been forwarded to many times!!! I was NEVER told that I have limited times to forward my business number when I spoke to the Rep. I asked her if the cell number could forward calls, she said, “yes”, she never once mentioned I have a limited amount of times to forward my calls.

    AT&T Corporate, how about doing all your customers a favor and retrain you CSR’s, because as it stands right now, I can see many people going with other companies.
    Absolutely ridiculous!!!

  14. I am not happy with att I have been trying to get att to pay out my old phone contract when we switched over we switched during that promo and I still do not have that pay out. All I want is it paid off. I cant get any where this is very frustrating to the point I want to leave the company. The sad part I pay them more then what my pay out is a year. NOT HAPPY as ALL.

  15. Now that AT&T owns CNN I hope AT&T cleans up the Fake News of CNN and has CNN report the news in a fair and balanced way. AT&T needs to send some of its reporters to manners school.
    I feel CNN is a blight on the excellent reputation of AT&T.

  16. I have been a long time customer of AT&T and it seems that the company AT&T used to be no longer exists. I purchased an iPhone X as a Christmas gift for my son. I ordered it by phone through AT&T. It was the wrong one so I returned it by mail and purchased one at the AT &T store. Big mistake …Now they are billing me for 2 phones even though they sent me an email stating they have received the original phone I ordered. I have been calling them every month with promises that it will be taken care of. It’s been 9 months! Today they finally told me that my credit for the phone was denied because they received the phone after 30days. This isn’t true because I purchased the phone on December 8th of 2017 and returned it on the 27th of December through the post office. I have the tracking to prove it. They said they didn’t receive it till January 12,2018 so that it’s passed 30 days. It seems to me that once it’s on its way and tracking shows it that should be it. Anyway I told them I will just take the phone back. But I’m not paying for a phone I don’t have in my possession. So now I will have to see if I can get the phone back through the store which they say I can. But I will have to see how the whole billing situation is going to turn out. It seems they are no longer customer service oriented. And very disappointed with their service. I guess that’s what happens when a company gets to big. Once I’m done with all this I will be shopping around for a different provider.

  17. The new format on direct tv is absolutely horrible. I have been a customer for many years. The customer service dept has been wonderful in helping me with other issues. But this new format is still enough to make me leave Direct TV. I have spoken to no one who likes this new format. the old one wasn’t broken, why fix it? All you white shirt people in board rooms, listen to your customers and go back to the old format. You’re going to lose a lot of business.

  18. AT&T have committed a criminal act by misrepresenting a promotional deal to me, which I accepted. As soon as I found out the scam, I called ATT customer service, where I had (over two days) 4 representatives tell me they would correct the problem. They didn’t. THERE IS NO ACCOUNTABILITY IN THIS CORPORATION. YOU DESERVE TO BE SUED. YOU ARE COMMITTING CRIMINAL ACTS by lying to your customers. CONSUMERS BEWARE!!!!!!!!!!!!!!!!!

  19. Called Direct TV, to find out price of Direct TV and/or internet service where I moving to. After almost a ten minute wait and no button to press for my question. Service rep answered, speaking very poor English, says she can’t give me information because if internet only I have to talk to ATT. So I was told to hang up and call ATT, so I asked to be transferred, told different company??? I asked could she call, she seemed troubled by such a request. Next customer service rep answered, better English but did not understand me. She asked if I was talking via speakerphone, I stated yes and I that I had severe medical problems with my neck, so I had to talk with the speaker, she then stated she could not help me. What type of company is this? I have already canceled my phone with them from past customer service issues, now it seems it is time to part with them completely, my long history of non-customer service it way too much!

  20. I have been with AT&A now over 20yrs, We are in technical way that Teller Market can call me anytime they wish to. I am not sure how there are getting my number but, all day they call me and I block them and then another call me again. You are my provider it should be a way for you to help me stop them. I believing every time they call me it has an impact on my bill. it using up my mins unnecessary. Please support me in getting them off my cell phone. If you can’t help in anyway, I was thinking to get to get rid of my phone for a while to stop this nanoring problem. Being your are a technical company are you work on ways to block them from getting access to service of your customers. I am a senior and I can take these call.

  21. I was told I was getting a certain phone and now nobody wants to honour it, all managers want take my calls, reps staest that they will transfer my call instead they disconnect them, I’m fed up

  22. How on earth does this pathetic company stay in business?
    I. like you, have NEVER been treated so horribly and lied to repeatedly during the entire time I’ve been involved with them!!!! I’m so Tired of all this BS!!

  23. I have tried every method of seeking help that I can find. While using ATT pre-paid I activated a phone for my mother in law. I had issues activating it and called customer service. They should have ported in her old number and they did. In the process they activated another number and never cancelled it. That number is 5706003612. We were billed from November 2017 until July of 2018. We never used this line. While admitted they can see they made a mistake. Everyone has said they do not have the power to correct it. I have talked to the dispute line, the social media department, my credit card company, billing, and customer service. The card is a joint credit card and may be under my wife Sarah McDonald. Please help me fix this issue. 5708094762

  24. When we purchased our phones, I asked if I qualified for a discount as a retired veteran. I was told you did but you failed to honor that discount. You even advertise it on TV.

  25. 11/11/18
    AT&T
    I Fred Gholston, has been scammed by one of your sales people, I’m very disappointed and dissatisfied. Back in the beginning of summer I had some work and upgrade done on my direct TV system, however doing the time the service technician were working in my home he asked me, who I had as my cell phone carrier, I told him Verizon, who I’ve been with for over 20 years, he informed me at that time he has a friend “Daniel” he can save me money on my direct TV Bill and get me a lower cell phone bill as well. So Daniel came by my home and talked to me about switching to AT&T. It took me some time to make the switch, but however I switched. Daniel told me I will and upgrade on my phones from iPhone 6 to iPhone 8 for free no charge and get an iPhone 5 no charge. Which I informed him my wife iPhone 6 was new we owed $291 on the phone he told me that AT&T will pay off that bill up to $700 per line, I sent 3-4 copy of my Verizon bill, each time I sent him a copy it were not the correct copy. Daniel told me my direct TV Bill will be about $166 per month and my AT&T cell phone bill will be about $133 per month. My cell bill has being $211-$222 per month. And he left my blue AT&T folder, but took my signed contract.. I informed Daniel we have a vacation home in Alabama and the property are in a rural area, I asked him are we going to be able to get a signal down there, he insured me yes! I will get a signal In that area in Alabama, l have no phone service at my home in Alabama. DANIEL DIDN’T INFORMED ME I WAS SIGNING A 4 YEARS CONTACT! I’m asking someone from AT&T to please help me resolve these issues. I talked with AT&T customer service agent Casey Strong on 11/6/18 Casey informed me she sent an email to the management department and a manager will be calling with them 48 hours. Thanks

    Fred Gholston
    xxxx S Zeno St
    Aurora Co
    80013
    720-327-xxxx
    [email protected]

    1. So sorry this happened to you. We are experiencing the same thing. I wrote this letter today.

      AT&T Executive Team~
      Congratulations! This letter is going to all social media platforms, the Better Business Bureau. KXAN and Fox News and the New York Times.
      I am sure you are extremely proud of your Sales & Marketing Teams for a successful 2018. I have no doubt about this because I am one of the victims of your scam. The really sad part is that you don’t break into people’s homes and steal, rather you send your team out with fake smiles and people let them in. Promises are made to buy a new phone and get one free transfer from current carrier and. AT&T will cover termination fees of current carriers plus pay the new customer a trade in fee for their old phones. ALL LIES or half truths. However you want to look at it. I am really angry with myself for being gullible ; angry that I did not have AT&T put everything in writing that was promised. Now as a result, I owe Sprint $1,400 that will have to go to collections. THANKS !!
      ATT promises $700 minus trade-in per phone. Get up to $695 for device plan balance and/or other cancellation/termination fees. ALL LIES……The 4 phones we turned in were all practically brand new and we were not given full credit for them. How ironic is it that the one phone we sent back with your label never made it to you and you were unable to track it ? How convenient…..AT&T has sent me 3 giftcards that amount to approxmiately $300, and plus I have a new account with AT&T and that I must make a monthly payment to or cancel and owe astronomical fees. I wish someone could explain how this is a good deal for me. The really sad part is that it is the working class that suffers the most in these scams.
      But hopefully your sales and marketing teams got the bonuses they deserved at my (and many others’) expense. I am sure it is just business. Your word should be your bond and it is NOT. The bull…. has to stop somewhere ! I got screwed but prayerfully someone else will read this and be saved ! SHAME! ON YOU AT&T

  26. I think it is awful that I live in the United States and can never speak to someone in U.S. That I can actually understand

  27. I have been given horrible customer service for the last three days. Service appointments were cancelled by the supervisor without my permission and I was given an ultimatum by the operator after waiting 6 hours that if I couldn’t waiting any longer that I could just cancel my appointment and reschedule; although my appointment window was from 8:30am-9:30am and it was now 11:00am. All in all I have been a wireless customer for over 20 years and decided to get cable and internet with them and in return was offered a $13.00 credit.

  28. Hi my name is Alberta,I have called at&t about having my phone service relocated for the 24 of November. I wanted it turned on at new address on 24 and turned off on the 24 at the old address. I spoke to someone on the 12 or 13 of November. They called me on the next day and left me a message about turning off my phone and internet. I called back and said no, your dates are wrong. I repeated it again and low and behold, I came home on the 16 and no phone service. That was on Friday. I continued to call back to get it turned back on. Long story short, I did not get service until the 24 of November. I use my cell phone with WiFi at home but since I had no wifi it ran my data out faster and they began to text me and say that your internet will slow down be ause you are using it too much. Well if you all had not turned it off, I wouldn’t have. I called to get my bill adjusted on Monday and they wanted to take off 8 dollars. After going back and forth, the gave me 16. I seem as if I paid the price for their mess up. I have been with At&T over twenty years. I would like to speak to someone about this matter.

  29. I was on the phone with your company for over an hour, spoke to five different representatives about a bill dispute. Spoke to supposed supervisors, who transferred me around to five different representatives. I will be transferring my TV service to another company very soon, if I don’t get a call back from somebody in the company that has authority to correct my situation.

  30. Cricket Wireless is owned by ATT. There is NO CONTACT INFO FOR CRICKET when you have been screwed over?? Everything is disconnected!! I get off shore people to talk to!! MY PHONE DOES NOT WORK and NOONE with cricket cares… Can you assist YOUR COMPANY??

  31. I have spent several days and more specifically 7 to 10 hours of dec 23 and christmass eve trying to get an offer by your sales staff honored. I am desperate for help. I need to speak to someone at at&t to help me!!! I have been a loyal customer for over 15 + years. I do not want to talk to sales, customer service, or wireless loyalty, been there done that. many of them tried their best. some not at all. I need to speak to some one who can actually help me if they accept my story. please call me at 516 385 xxxx. add. 786 park lane, east meadow, ny, usa , 11554-4509. please, please. I am 72, my wife is in rehab and I must get my phones back.
    please contact me personally by phone or e-mail. I do not know that I can reach this page again.
    surely 15 + years of loyalty must rate something? pleas phone or e-mail. I am desperate and I must speak to somebody asap.

  32. Val Timmons

    12:27 PM (4 minutes ago)

    to info

    To Whom It May Concern:
    On Monday, December 24, 2018, I dialed 611 from my ATT cell phone to pay “auto pay” my cell phone bill for three lines of $133.32.
    The card your system had on file is the one I initially used and the charge was declined by ATT. I attempted again because I had just checked on that card’s balance and limit the night prior and it was fine. No holds, limit far exceeded $133.21.
    I also attempted to use 2 other cards and the same response.
    When I contacted all three of those cards, they did receive a request for payment from ATT and all three have that amount pended to pay to ATT BUT…I was also told that if ATT does not “respond” with a ticket or response, the money will just show as pended by the Mastercard or Debit card until ATT responds first and then the money is sent.
    Your office said they showed all four “attempts” by me on the 611 automated line by three different customer service calls.
    Capital One BuyPower Card even tried to call your customer service with me on a three way call to verify they are showing 2 attempts from ATT that hit my card and are pending response from ATT. Your representative hung up on Emmanual from Capital One and myself when he was asked why ATT was “declining” and the Mastercard had acknowledged and can pay as did Discover and the Bank Debit card which both show pending payments for 133.32 and do not have a HOLD or other issue on the accounts? .
    What gives ATT the right to place a “pending charge” on 3 of my credit cards, not respond to the credit card providers and “decline” my payment four times and hang up on a representative from Capital One BuyPower who verified the payment was available, no HOLD and all they are waiting on is ATT to respond as they have always done in the past with my payments?
    ATT looks incompetent and its three personal cell lines and I have been an account holder since 2013, I own the phones and have not had any prior credit issue with your company…nor adequate explanations.

    Valerie Timmons
    440.901.xxxx-Primary line an recently switched numbers from 215.287.xxxx due to fraudulent calls that started with a divorce in 2011
    440.901.xxxx
    440.901.xxxx

  33. several days ago I submitted a complaint and request that you contact me. you have not. I do not understand why you have not gotten back to me, hopefully by phone. I have been a customer since the 1990s or mid 80 s. my old account number was # 512053615366, my cell phone numbers are 516 244 xxxc, 516 244 xxxx. home phone is 516 385 xxxx. not sure of current account number. I am desperate to talk to some one at corporate complaints. please do not leave me hanging any longer. I am confused and at a loss as to why I have had complications and poor treatment. isn’t loyalty worth something? jeff Schneider please call me!!!

  34. No service for 4 days. They completely disconnect phone, tv, and internet by their mistake. Only giving me $40. credit on my bill . Really? $40.00? It was their error and they couldn’t supply a technician for 4 days.
    Plus, I called at&t on November. 28, 2018 to disconnect my iPad since the 1 Year contract was up, and they failed to do it. I called today to beg them to remove it from my bill, which I hope they finally did.
    But $40.00 off my bill for 4 days of complete no service due to their error is unacceptable.

  35. I have tried solving my complaint with your representatives in 3 different countries. Your service is terrible.
    How can I speak to someone in the US?
    please advise

  36. I have tried solving my complaint with your representatives in 3 different countries. Your service is terrible.
    How can I speak to someone in the US?
    please advise

  37. I really need to get to the root of my issue without being passed onto to customer service reps to handle the issue. Att is over charging me for my bill, the DSL service is horrible, my services has been cancel with charging reconnect fees that will only increase my bill even more without me being informed over the phone. Your customer service department should be held accountable for not notating accounts and it appears the one lying here. I am being charged restoral fees with a phone line of $70.00 each month for basic services, why? Comcast has asked me to return…

  38. I’m about to write a complaint about being lied to with the BBB. I need to speak to someone is speaks good English. I added something on my phone and they have charged me double and no one will do anything about it. I have been a loyal customer since 1997 and tired of the run around. If I can’t get this resolved than will be switching cell services. This is totally unacceptable. Regards, Brenda Galloway

  39. There is no way to contact anyone of authority at the ATT Corporate Offices to discuss any serious matter of misfeasance or malfeasance. It appears that the only solution that ATT wishes to provide is for existing customers to find an alternate vendor, or to suffer through the substandard service, and unsatisfactory reliability that they feel that they are willing to provide. Even your own Service Techs. have advised that ATT has no interest in upgrading obsolescent services such as DSL, even when there are facilities like newly layed fiber optic lines within one (1) mile of the existing customers, as those services are reserved for new construction or new customers. Their solution is to simply find a non-wireline provider because ATT assumes that existing customers will not bail out, so there is no need to provide them with the same level of (modern) services as new customers, or customers relocating to new construction area, especially in areas where cable, or Verizon is non- competing.

  40. we were very UNHAPPY with ATT customer service. we changed to ATT to leave Sprint because they have the worst data and i was recommended to ATT by a mutual friend. i decided why not give it a chance and do a change to financially do better for me. we switched to newer phones because that was the switch’over deal and i got a tablet and watch for my family as well internet – directv for my house for the bundle deal i signed up with since it was better than i was paying before. after our first bill we never received our $200 credit gift card for joining with wireless-cable. i called customer service 5 times and only was able to receive one. they say it would take 28 business days to send another card. thats ridiculous. why not as once and as promised. i called 3 times again and back to back agents and nothing resolved. the card never made it here. after 4 months of explaining customer service and from in store associates assistance, the lack of effort and their grimy smiles is all we got and we were done with ATT. i changed carrier to metropcs and got a 100 bundle of 4 lines. im satisfied the process was simple and easy bill. the ATT account was cancelled because they noticed i wasnt paying for the fees, i decided why pay for a service thats not being resolved the issues or giving the service they promised us. so now im stuck with wireless fees and nothing resolved AFTER after speaking with multiple people with ATT. the internet data is also slow! the promise a high speed internet and it doesnt even reach 2 mgb per sec! had slow internet to do my pc work and watch shows with my family on my smart tv. WORST company i decided to switch over and on top of that was never told if i didnt want to pay the wireless i had to return them all in 14 days after signing up. i thought i gained myself leaving from sprint and ATT has succeed being more sleazy than them. ATT are scammers and lazy. they give you little time to try the service before over with new fees and its a bs service to gain people´s money and leave the customers on stand by as time passes. wish i had known this before bother signing up. The ATT manager roger who helped us sign up did not do anything he promised he would help and resolve for us with any issue, i had to blow up his personal phone for him to help the customer service issue and was upset i told him i would take it to corporate if things dont get resolved soon before next bill, he stopped answering my texts-calls. He doesnt deserve the commission he got over our sale. bringing it to your attention i´ve been a customer since may and this is still a problem now with additional monthly late fees, you guys are sending it over to collection. Disappointed that its gonna affect my credit but i will dispute myself because why pay for something they never helped with. get your shit together and do your customers right if you want to keep them. you were a big mistake in 2018!

  41. my wife recieved an email ([email protected]) telling her that her auto pay was not able to be completed (we no not have an AT&T account), it was sent as account #0093 telling her to go to att.com/autopay to complete or att.com/contactus , we are doing nothing, has to be a scam! thanks, Woods [email protected]

  42. I have been tying to reach a customer service manager – I will not speak with the representatives as they don’t have a clue on what to do.
    I expect a return call or I will be calling the corporate office.

  43. was on the phone over 1 hr for a so-called cust. serv. rep to help with uverse issue. She said I need a new receiver, would b mailed to me, tech would b here 9 days later. I told her totally unacceptable, she clld me 1 hr later, said she spoke to expediting, the date for tech would b 4 days, rather than 9, she gave me time & date, which I put on calendar. I clled att today to confirm that date, now they say 6 days. I asked to talk to mgmt, she said no one was in the loyalty prog dept today cause its Sunday….wow how loyal is that. I got in o n uverse on the ground floor, this is the service (or lack of) I get. I’ve already cancelled my phone, next in the agenda looks like will b internet and uverse. I should b able to talk to anyone in any dept with the $ I pay them every month. This is absolutely unacceptable. Of course they want me to call back tmrw and waste more of my time to attempt to get thru to someone in the “loyalty dept”.

  44. This is a terrible company to due business with.For some reason they will not let me pay with a e check.They keeptelling me there s a fraud alert on my account,and there is not one.

  45. I am at the end of the line in trying to resolve my problem. I am a retired attorney who is going to file a lawsuit against AT&T. I have spent more than eight hours on the telephone trying to deal with the problem; however, I keep getting switched from department to department. I’ve explained the problem numerous times and there’s not enough room here to explain it again. AT&T has installed DirecTV receivers with known “backend” problems and has continued to charge its customers for defective reception. In my case, I’m being charged for canceling my contract after many hours of trying to correct the problem and three service calls.

  46. I have been an AT&T Customer for a well over 15 years. I recently found out that att was offering First Net and First Responder discounts. I went into the office in Detroit to receive my discount. they informed me that I would have to drop the current discount I have in order to receive this discount; which I agreed to. I was informed that the discount would kick in/start within 2 months. Since they removed my discount, my bill went from $147 to 172 plus. I’ve been waiting for several months for the discount to start to find out today that I am supposedly not eligible for this discount. I customer service representative offered me $20 to resolve this matter, and stated I would still have to wait for 2 months for my original discount to start again. I feel as though my original discount (I work for an educational facility and my discount was:

    17 percent discount on qualifying plans.
    Government level equipment pricing on new activations and eligible upgrades via the Premier ordering portal.
    20 percent discount on some devices and accessories.

    Yet, the store removed this discount; my bill increased 30-35 per month, and now I find out that I am not eligible per the person on the phone. Stating the store should have never removed my initial discount because I am not eligible for the First Responder nor First Net discount even though my co-workers are receiving the benefits. I am highly frustrated and disappointed in the services I am currennly receiving from AT&T.

    I would like to purchase another phone, but I will be charged for the upgrade and not receive 20 percent discount on devices because they state I have to wait 2 months for the discount I’ve used for over 10 years to be reinstated. At*T, please help a highly frustrated long time customer resolve this matter. I work in law enforcement, my co-workers are covered by the plan; and I do not understand why I am not eligible..

    I asked for the number At*t Corporate , and the person on the phone gave me the telephone number to the local non/corporate store to file a complaint. I explained to the person that I needed to speak with management and not the same store that actually told me I was eligible, yet; i’m not.

    Even more to the store when I first went into the office, I was told no changes had been made to my account. It took so long that I said I was ready to leave. called the 800 line to be informed that the discount could not be added because there was an outstanding bill in my name for DirectTV. I know I haven’t used DirctTV so I filled a Fraud report with the department in which I was cleared; but yet the store could not or refused to inform me when I was in the store that there was an outstanding bill in my name. Once I found this out, I had the problem resolved with ATT within 7 days (FRAUD)..

    Please help, I am highly frustrated with the lack of services/services received from AT*T. I’m asking for my initial discount to be reinstated immediately. I am asking to someone to contact me and let me know why my co-workers are eligible for first Responders/First Net and I am not. They state it’s because I do not have unlimited minutes. I was told the increase in my bill was because I was switched to unlimited minutes and once the discount kicked in; the bill would be adjusted. Guess what, the bill was never adjust; I lost my benefits and my bill increased. The cute service man said the maximum he could give me to resolve this issue is $20 and I still have to wait 2 months to have my benefits reinstated. Event hough I am ready to purchase a new phone

    SMH. HIGHLY FRUSTRATED AT*T Customer.

  47. 2387450
    17% off the monthly service charge of qualified wireless plans, including Mobile Share PlusSM
    Waived activation fees with select activationsc
    Waived upgrade fees with select upgradesd

  48. Medically needy-I’ll. 87 y/0 I’ll mother living alone without phone for a week

    Re: Joyce North
    Apt xxxx
    xxx SW 137 Ave
    Pembroke Pines, Florida 33027-3554

    # 954-433-xxxx

    Account 954 433-1411 515 xxxx

    My mother, Unable to reach her family due to ATT switching her lines to wireless, where they wont ring at home has left my mother panicked. “I WANT TO GO TO THE
    HOSPITAL “ SHE TOLD THE POLICE.

    We have done everything in our power to get them to leave her landlines as they are because she cannot use wireless! She cant see and has memory problems. If her
    Landlines are not restored IMMEDIATELY, than ATT will be solely responsible for
    An independent woman having to move to assisted living!
    “THEY TOOK AWAY MY LIFELINE, I CANT CALL MY CHILDREN OR DOCTOR, IM SCARED TO DEATH!”

    All attempts have failed to call ATT. From a simple landline device issue which was replaced you have taken the lifeline away from my mom.

    Restore her LANDLINE TODAY! They threaten us if we call to check on the line, each time it will take another 3 days to start over??? What is this? If there is a death
    Due to inability to reach 911 ATT has been warned of the consequences.

    Thank You,
    Cindy North
    Randy North 954-483-xxxx
    Sherri North
    Sandy North

  49. Do all you know out there that AT&T is a piece of xxxx company?? I’ve had Directv for years now and when AT&T bought it the customers are nothing but xxxx to them. They are nothing but LIARS!! They sent me a letter telling me I needed to update my equipment or I would lose my local channels and it won’t cost me a thing. They came to my house and just changed the receiver that I used. THAT’S ALL!! I didn’t need a new satellite or anything else. Now remember they said it wouldn’t cost me a thing. I only have the very first package because I’m on a fixed income and that ways actually more than I could afford. My bill is normally $72 a month. This month after it “not costing me anything which I was told” my bill is $102. Liars!!! I have been on line tonight and so far 58 people are going to CANCEL Directv and there is many more waiting to discuss it with me and they are cancelling as well!! This is how these big companies like this get rich. They cheat their customers!! They must think we are stupid but I’M NOT!!! GO TO HELL AT&T!!!

  50. Can someone from sales or customer service please reply to my complaint on your Facebook page. I sent you a message with my problem, but have not heard back yet. That was 2 days ago

  51. I have been fighting with AT&T about a bill. I called to cancel my service on Oct. 17 2019 to cancel service. When I canceled my service with the rep on the phone I was told that she couldn’t cancel my service effective that day due to I had paid for my service till Oct. 19 2019. I have a direct TV bill as this is what I had that shows I owe $0.00 and I have an email showing that I have a $0.00 balance. The rep told me that I wouldn’t owe anything since I had already paid for my service. This would go with getting a bill showing I owed $0.00. Now I am getting letters from At&t saying I owe money. I have called a few times and many people have told me that their billing system is being updated and once they get the bill from Direct TV in the system I would have a $0.00 bill. I called today due to my bill and they told me they can’t help what the rep told me on the phone due to they gave me wrong information. I asked them to review the call and make it right and was told that they would “coach the rep” however their mistake would still cost me. That I would still have to pay the bill. Even tho I have statements saying I owe $0.00 to them.

  52. I am an AT&T Internet customer account # 156051387. I am contacting you in connection with
    a claim #5079259.
    At the end of March when I contact AT&T about this problem I was told that a refund check would be sent to me and I should get it in two weeks.
    When I did not get the refund I contact AT&T again and spoke with Erica who promised me the check would be sent out in two days. She was expediting this matter.
    Today is April 23rd and I was informed upon calling and talking with Era in your Philippines office that although the claim had been approved it was awaiting a second approval. When that would be she had no idea. Her supervisor was unavailable to speak with me.
    Upon calling back I was connected with Andy at your Philippines office who informed me that this claim was approved today April 23rd and it did not need a second approval. When the check would actually be sent out he could not provide. And of course his supervisor was also busy on the phone but Andy promised I would receive a call back within an hour.
    In that time I am writing to you.

  53. I am an AT&T Internet customer account # . I am contacting you in connection with
    a claim That is approved but is still awaiting resolution and completion.
    At the end of March when I contact AT&T about this problem I was told that a refund check would be sent to me and I should get it in two weeks.
    When I did not get the refund I contact AT&T again and spoke with Erica who promised me the check would be sent out in two days. She was expediting this matter.
    Today is April 23rd and I was informed upon calling and talking with Era in your Philippines office that although the claim had been approved it was awaiting a second approval. When that would be she had no idea. Her supervisor was unavailable to speak with me.
    Upon calling back I was connected with Andy at your Philippines office who informed me that this claim was approved today April 23rd and it did not need a second approval. When the check would actually be sent out he could not provide. And of course his supervisor was also busy on the phone but Andy promised I would receive a call back within an hour.
    In that time I am writing to you.

  54. Ashley I have sent an email to John Stankey at both his emails. I’m not getting and help from you guys. I hope to hear from him. All I want is a competent tech to come out and fix my ping issues and internet issues. I don’t have time to deal with your tech support who act clue less and I want someone to come in and fix my issues ASAP it’s affecting work for my partner in our home everyday she is on the phone with tech support . I’m emailing you this to keep a track record that way if job loss happens due to your guys negligence then I have proof that you guys did not help me

  55. I would like to speak to a regional and/or district manager manager regarding your local store in Lake City, FL.

  56. Att is the worst company i have ever delt with to solve a problem. I was authorized to return a phone and givin a shipping label, I returned the phone, but im still gettingh billed for it. I need to talk to someone who can fix this problem. I have called numorus times to no avail. My next step is to take att to court! I am NEVER paying this bill for a phone i dont have

  57. I have been a long-standing 25+ your customer with AT&T I had an unlimited plan and I went to a local office I added a phone line for my husband and because I added that they deleted my old plan that gave me unlimited Internet I would like my plan restored to what I had previously as now the local store is telling me they cannot reinstate my old plan and that now I owe $60 in addition to my regular bill absolutely unacceptable please call me at your earliest convenience please correct this problem immediately thank you

  58. I was recently ripped off at your AT&T store at state college PA. The sales lady Olivia L. Sold me the wrong WI-FI device on purpose. I had asked her to show me it and how to set it up? She immediately put it in a bag and headed towards the door , i asked her for a receipt and she questioned me, a paper receipt? Yes I want a receipt. When I got home and had time to open it to see how to set it up . I saw that she sold me the wrong WI-FI device on purpose, this is why she wouldn’t even show me it.now I was charged a $55.00 restocking fee for something I didn’t want. I am on a limited income I had told her that and wheN I was returning the device, I was telling the manager about its hard ti live on a limited income.and she just rolled her eyes at me.such an inconsiderate young college person. I want my $55.00 refund. And i think you need to watch the people that so called work at the 1725 North Atherton st. State college ,PA 16803. Store number #PH12. the manager was bouncing a ball against the door when I got there to return the device. And the other 3 were doing nothing.

  59. I have spent hours on the phone with ATT to no avail. I was treated with extreme racism, prejudice, and I was slandered in an ATT corporate store. I do not want to go to the newspaper or the news with this, I simply want to speak to someone way up in corporate to handle this internally without lawsuits and such. Please have someone with a higher position than customer service to call me about the racism and slandering at ATT. The local manager has stated that he would not do anything. My number is 901-461-xxxx

  60. I am being charged for a free phone with two year contract for twelve months now. My next move is to cancel my debit card so I can not be billed any future charges and leaving at&t. I have spoken with customer service and been credited once or twice and given the same song and dance five times so far, the next billing cycle it will be straightened out. I am done.

  61. Hello I am writing AT&T to see if they were interested in putting up a tower on our land I just want to find out some information as to how to go and check this out the service in our area has been terrible

  62. I can’t believe a big company that was once so great (I know I worked for them in telecom) has now the worst customer service and what appears to be a bully when it comes to billing. They send you on an endless loop of numbers, you wait forever and never get seen at a store and then send you to collections for a service that was never used. I have proof from Verizon that the old provider was notified and accepted on the date of cancellation and there is proof of no usage for the number that they continued to charge me for even after several calls to cancel again. I have heard this from other X customers and it looks like they are trying to bilk their customers as though they are hard up for $. Very frustrating a disappointing. Working on taking them to small claims court. I don’t think I should pay for a service I did not use!

  63. I just wanted to let you know what a GREAt employee youhave in MR. Murray,He was here at 8a.m. to exchnge out my boxes for the directv.I had to fight since mar.21 to get one.My first order on Sunday was cancelled by your company and I didn’t find out till Tues.Reordered the part and Mr.Murray did a fantastic job.Pleasant helpful and explained everything really well.You need to get rid of the people in another country and keep business in the states so we can understand the represntatives we talk to.Thankyou for your time.

  64. I turned my iPhone XR in on 3/10/20021 at the at&t store in cross creek mall. I called on the 24 because I haven’t heard anything I was informed an iPhone 8 was turned in instead of the iPhone XR .. I know the date the time and the representatives name that I spoke to. Now I’m not getting my $700 credit for turning a my phone in that was in perfect condition. I’m filling a police report in the morning and I was wondering if there a way to trace the phone

  65. As a consumer of your cellular services in CT and long time customers I’m wondering why AT&T is financially supporting voter suppression measures in Texas? It’s very upsetting to us.

  66. Yes please help.
    So I got a big problem at&t stoled $1456.76 from me. I have documents to prove all this. And I called customer service and they didn’t help me.
    I don’t want to get the court involved. I know if I do I will win and I will ask for much more. So call me to get this solved. I did take a screen shot of this to show I did try to reach out to give at&t a chance to fix the problem.
    714-476-xxxx

  67. Your AT&T commercial with Lilly is clearly pregnant. Why do you all feel necessary to hide it? Why can’t she be pregnant and working? Don’t put her behind desk! She has nothing to hide.

  68. I have been an AT&T customer for over 15 years. I currently live 15 miles south of Bastrop, Texas. Many people in my subdivision have landline service because our (AT&T) cell service is very poor. We have elderly neighbors who depend on landlines, as well as people with life alert services, and these require landlines.
    We have not had landline service for 27 days (3/9/21-4/5/21). We have all called customer service on a daily basis with no response other than dates when the service will be restored, but it never is.
    Be aware that if someone in our subdivision has an emergency and is unable to obtain help, any poor outcome will be on AT&T’s head.
    By the way, we are now calling/emailing our representatives and local television stations.

  69. I’ve been a customer for over 30 years. I’ve had U-verse (TV, Internet and phone) since it became available in my area. I moved in March of 2020 and was told I couldn’t get U-verse at my new address – even though some neighbors had it. In January 2021 I was told I could get U-verse, so I did. My bills were higher than I was quoted and I didn’t get any Promotions. I called and was told to call every month to get promotions available. To this date I still have a very high bills with little promotions. I’ve called to check on promotions and to try and get my bill adjusted. No Luck.
    Why do I have to beg for promises your Reps make?
    I hope you can help with the promotions/prices.
    Thanks

  70. I have spent most of tje day trying to resolve my mother’s service issue that has gone on for 3 days without being able to make or receive calls. I have talked to numerous representatives where I have gotten the run around with excuses and broken promises. Please call me directly at 304-881-xxxx before I contact my state attorney General or she will have no other choice to switch providers!

  71. I implore you to take strong action against all state & federal politicians who support voter suppression of any sort – Georgia, & upcoming states. Speak out in favor of HR 1 in Congress.
    Our Democracy is at stake! We need your leadership!
    I am an AT&T customer in California. Thank you.

  72. I am an AT&T Universal Platinum cardholder since 1994. If AT&T doesn’t do something to stop the Texas legislature from passing voter restriction laws, I will return my card and never want anything to do with AT&T ever again.

  73. Nobody seems want to help me lower my bill each month.i paid year ago 45 something was hoping to get the same .I been customer with you since 2013 .

  74. I had the worst experience I have ever had in my life with any company that I have had contact with this week. I tried to switch my phone service from Sprint to AT&T this week and it has been so horrible that I tried to cancel the transaction but I was still charged $80.00 and never created an account. I am a veteran trying to switch to AT&T from Sprint and the experience was so terrible that I called all of my veterans that I served with and told them what I have experienced this week and to avoid AT&T. All I want is my $80.00 back and I will never call or contact AT&T again. I will be calling Clark Howard on Monday and let him know the terrible experience I had with AT&T.

  75. +I have not gotten service in two weeks. I hAVE BEEN A CUSTOMER FOR OVER TWENTY YEARS. i FILED A CLAIM WITH THE INS. COMPANY THAT REPRESENTS YOU AND THEY ARE CHARGING ME $200.00 FOR A REPLACEMENT PHONE THAT IS A REBUILT PHONE. i PAY GOOD MONEY FOR A NEW PHONE. No one wants to give me the service I am paying for. I talked to a lady that I couold not understand and could NOT get any satisifaction. I told her to let me speak to someone that I could understand then asked to speak to her supervisoe. NO LUCK. Is the type of corporation that you have lowered yourself to???

  76. I had an issue with a brand new LG wing phone. It was a replacement for a broken phone covered by insurance. The phone Simply locked up and cannot be unlocked by me And/ or AT&T or LG remotely. This phone has all my information i.e. banking , photos as well as work portfolios. So I am not comfortable just sending the phone in . In my attempt to get this done
    I have spent 14 hours on phone and accomplished nothing. I have been hung up on . Placed on hold for hours and I do not believe AT&T values me as a customer. The day my phone locked up I had no way to call my clients or return any calls and this cost me dearly and the only solution to this was to open another line in which I did not need or buy a new LG Wing outright and then I would reimbursed 7 to 10 days later. The disrespect AT&T representatives showed me ( particularly in the loyalties dept.) Has made me really want to get rid of AT&,T .

  77. AT&T has the worst customer service I was put on hold for one hour and also I was transfer to China and was put on hold again if I need customer service I need someone in USA you make billions of dollars out of we the customers. So be prompt to help when we need a representstive.

  78. My phone # 985 960 xxxx
    Cancel my phones, TV and internet.

    To whom it may concern:
    In August, a woman contacted us from AT&T, her name is Cayla and her phone number 504 495 xxxx.
    She was sent to us for pricing or internet and TV. She also, mention if we turn our iPhones into AT&T and we would get free iPhones 11. We have never gotten full credit and we are being charge for the iPhones. We are being charge $40. For each phone for iPhone access FEE for a total of $80 a month. This was never talk about. Also, on the 985 960 xxxx we are paying installment 6 -30 for 38.34 this was never talk about.

    Also, I was charge $10. for the below that said I authorize this charge, but I did not.
    ______________________________________________________________________
    This is an Alert to help you manage your credit card account ending in 9499.
    As you requested, we are notifying you of any charges over the amount of ($USD) 0.01, as specified in your Alert settings. A charge of ($USD) 10.00 at ATT*TV has been authorized on Apr 12, 2021 at 11:35 AM ET.

    Internet and TV, I was told if I bundle internet and TV my package would cost $110. PER MONTH
    Now I pay $50.87 for internet and $95.79.
    Please have someone contact me, else I will have no choice but cancel all services. My phone # is 985 960 xxxx.

  79. My satellite dish as damaged my wall.presenyly i have to get it remove so that the wall can be repair a cost of$49 .

  80. I want to know why att can’t look up a card number that they sell with out a pin number to find out if it gas been used or not and if not why can’t it be added to my phone account since I have the receipt and the card numbers from the store manager where I paid for them at but never made it home to use them. Because who ever found them couldn’t be honest enough to return them in the store for lost and found d.

  81. Well my complaint is that after more than week of idiots and a whole day on the phone line with a store manager and myself and more than 12 transfers and hangups on us we still didn’t get my cards taken care of that I paid 45 bucks each plus tax att isn’t able to do a lot like th other offset companies to att can so I believe I will be switching phone companies and so will all of my family members cousins, aunts, bu uncles, brothers, sisters , inlays, cousins, and more will all be switching phone companies.

  82. I have been trying to get correct service activated at my new address for 3 weeks without success. I originally was transferring my service and I was signed up for unrequested services. It took 3 weeks and 10+ hrs of customer service to get it canceled in addition to receiving and returning equipment I never ordered. Now, they have canceled the incorrect service and I have no internet. I work from home. I have been transferred once again numerous times and NO ONE seems to know how to properly get my services activated.

  83. Good day, my name is Michael Ambrosi. It is unfortunate that I am having to reach out to you due to how I have been treated and how my situation has been handled. Last year around October time frame I had decided to trade in my current phone and upgrade to the most current iPhone 12. I followed all the steps in order to get my trade in value and to add the new phone. I paid my cost and so on. I have been with At & t since 2007. I have never had a complaint and have always had a great experience up to this point in time. I have had to call in every month since October trying to get what was promised to me in the form of credit for the phone that I traded in. I have come across being told that it was getting handled to waiting on a phone that never came. I have been treated poorly and felt disrespected in a way as well. The last phone call that I made was with a loyalty supervisor ATT ID# AC8397 by the name of Andrew. He was extremely rude towards me and basically called me a liar at one point stating that I had never turned my phone in. All I was simply wanting was someone to help me with what I was promised. A credit of $23.34 for 31 payments that’s all. Having to deal with calling in month after month just to run into the same issue is simply uncalled for. I would like to be given what was promised to me. Thank you for your time to listen to an unhappy customer.

  84. Problem with value of my trade in. Tired of explaining this issue to different people and not getting a resolution.

  85. This complaint is to Randall Stephenson CEO of ATT whom I know is no longer with the company so it is to the new CEO of ATT Mr. Stankey. I have been with nATT for over 30 years and your service has dropped to the bottom of the barrel.Your clerks know nothing and can not even speak English.I have my direct TV with you which is a total ripoff, my cell phones with you and a fax phone with you and 2 land lines with you. Your automated system did not even work today and you are going to charge me $5 for using a rep, no your not. I am looking into getting Pluto, You tube because your prices for direct TV are a rip off.

  86. I am having a problem with Direct TV. Last month I had a problem with the bill and I was told it was because I was using an old account number, so this month as instructed I used the new account number. The cheque went array and the bill was never paid and it didn’t matter which idiot I spoke to in the pacific rim, no one could find the cheque or tell me why it had not been received or what the heck. I ended up driving 10 miles out of my way to go to an ATT store to pay the bill and this month now I see there is a late fee added. This needs resolving and fast, I pay enough to ATT and am tired of no help and terrible service from people who cannot help as they do not know how.

  87. Been on hold for over an hour and keep being transferred – been to store 3x and called yesterday too.

  88. I have been an ATT wireless/cellular customer since 2000. I changed my prepaid plan on 4/24/2021 to the 40.00/mo plan. I had the 60.00/mo plan that gave me less and I paid for it on 4/18/2021.
    Your computers shut off my service and made me pay 43.00 to turn it back on.
    I want the REFUND FOR THE REMAINING 24 DAYS OF SERVICE I DID NOT RECEIVE.
    The rep stated it is in the “small print in terms of service” I would lose the remaining service days.
    That is THEFT.
    I am a 58 year old woman and I live on Social Security. I cannot afford over 100.00 for one month of Prepaid service.
    I would request the company CREDIT my Prepaid account for the 48.00 -Give me a free month of Service.

  89. Iam filing a complaint and have hired an attorney. You owe me so much money and won’t refund and iam treated horrible when I call!! I can’t understand any of the customer service ice reps either!

  90. I reached out to AT&T on April 5,2021 regarding my cell phone device iphone 11 Pro Max beginning to lose volume you could no longer hear your caller even while on speaker. I called to confirm if issue was covered under warranty and was advised it was no longer covered under warranty. Representative confirmed phone was no longer covered under warranty but I was able to complete a insurance claim. I completed the claim with representative and asked that the replacement device be exact phone and color, she stated the rose gold was not in stock and can be up to a week to become available. I was fine with this because I was given a loaner phone by a friend. I was sold on Asurion Home Plus advised that I would no longer need insurance on my phones that this would be a cheaper service. I even replied please cancel the current insurances on my individual phone lines based on the information she provided and how it would save me money. I was charged the day of $27.05 and then later on 5/05 $27.05. I call couple days later after the second charge and found out that the plan Asurion Home Plus did not cover and cellular devices as I was previously advised. The process to get an update on my claim and cancel the Home Plus plan was so frustrating whe I called to cancel today I disconnected, transferred multiple times, and each time I was transferred they were just dropping my call on the next representative causing me to explain my situation and verify myself over four times without any resolution. One representative told me to hold for a moment then I found out when someone new answered I was transferred again cold/blind. One instance I was told I was being transferred and was dropped back to into AT&T’s automated que. This whole ordeal has been frustrating when you have been a long time customer and pay over $300 monthly on phone bill alone not even including DirecTV bill. Services and products are over priced to be handled so poorly. I have had a horrible time getting any services, request completed I had been requesting to have cell phone and DirecTV bills merged never happened even with so many multiple calls on different occasions. Issues dating back to when we first signed up with DirecTV we were told we would get a gift card we never received.

  91. 1. On or about 1022020, I was stopped in Target, Upper Marlboro MD, by Matthew Mintz who identified himself as an agent of AT&T. We attempted to switch my service from Verizon to AT&T. Since I’d just entered a new contract with Verizon for an iPhone 11, we could not complete the sale unless I paid off Verizon completely. I did not have $1100 to pay off Verizon so I asked him to cancel the [email protected] sale attempt and he said he did.
    2. About a week later I received two new iPhone 5’s from AT&T,
    3. I called Matthew Mintz several times over several days, there was no answer and no return call or answer to my text. (The number he gave me was 240-418-9324.) I also got a bill from AT&T for $297.39
    4. When I was able to get back to Target on 10-23-2020, Matthew Mintz was not there. There were two other agents there who identified themselves as AT&T agents. The agent named Meredith said to try calling Matthew.
    5. I called the number given me by Matthew 240-418-9324, still no answer
    6. Meredith gave me a number, 240-784-0817 at AT&T to cancel the account since I never authorized it in the first place.
    7. I called Brian at 240-784-0817 who said he was cancelling the account on 10 23-2020 and the confirmation number was 202012914.
    8. Brian referred me to the Towers where I spoke to Jasmine, Supervisor, who referred me to Rebecca, Supervisor who stated I was within the 14 day grace for returning the phone and she would have the billing department remove that bill charge from my account and close it as cleared. She said I should drop the phones in the FedEx Center with the return receipt on it, which I did. Return Shipping numbers::-USPS 9202390100721473615330 Pkg No. 205250.
    9. 11-16-2020– I received another bill from [email protected]
    10. I called the AT&T Towers and spoke with Jerome in the billing department. He said he processed the removal of the $297.39 and it should be removed within 24 hours. The phones had been received back to AT&T -reference number is CM202117-147-484-298..
    11. I continued to get a bill for $297.30 and now it has been sent to my credit report
    12. Can you please help rectify this great injustice? I did not ask for the phones from AT&T. I did not use the phones. And in good faith I trusted all the aboved mentioned AT&T employees that the situation was resolved. Why is AT&T still charging me for phones and a service I never had?

  92. Customer service representative was doing a fine job, wasn’t till the supervisor came on line to complete the cancellation of one of my cell phone lines, do the service go south. Very unsatisfactory the service that I was provided by the supervisor.

  93. Please call me at +1 (910) 489-xxxx for a complaint and / or provide an email address or fax number.

  94. Set up new TV and internet service with AT&T. The marketer assured me over my multiple questionings that once I had a contract in place with them, the cost of the service could not go up. I challenged her repeatedly on this, saying that promotional rates are offered for time periods and then go to standard rates. She insisted that the promotional rates would not change of the term of the contract (2 years). She also told me that premium services such as movie channels would stay at promotional rates (free or discounted), which was also a fiction. The first email I received indicated exactly what I had claimed- that promotional rates end, which is stated in the contract. This is deceptive practices in the extreme.

  95. The problem is your Quincy IL At&T cell phone store. You need to fire all the lazy ass employees you have in there and put people in there who have good customer service and will wait on you instead of sitting on their asses talking about who screw who over the weekend. There was a man that had to be removed today by police because all 4 employees were to damn busy to wait on him, 4 is what I said and there were only 2 customers in the store. To bad he didn’t some ass before he left. You guys, I wouldn’t be surprised if you have over 100 people there Monday with signs protesting the dumb ass employees that are there and we will ALL take are business else where if we can’t get the customer service we deserve

  96. My name is David Jones and I plan to file a lawsuit against your company if we can’t discuss payment I’m sure you know who I am. Thanks

  97. We lost our landline phone service at 8:20 am on May 12, 2021 among 100 other customers in our area that are still without phone service. We were told today on May 14 by AT&T repair dept. that ditch workers need to dig to find the wires, and they have no idea how long we would be without phone service. We have been a customer of AT&T for over 34 years and feel such a disconnect with the company. We had to contact customer service several times to get the little bit of information given. AT&T has disappointed us and feel your standards of excellence has declined.

  98. I had mobile, internet, and AT&T TV all on one account paid automatically every month. My credit card was stolen and replaced. My credit card company said they would update all the automatic payments. The TV service was then cancelled without warning due to lack of payment. Due to security concerns, I am unable to re-activate that account. After nearly 4 hours of chats and phone calls with customer service, I now have two separate accounts. Again, no fault of my own. I want all three services back under the original account by the end of the month or I will cancel all three services with AT&T. Thank you for understanding.

  99. One young. Girl at att store on Sunday all a lone store at 182 nd Harlem ave . Shouldn’t there be a guy with her. Not good thing. Tinley. Park il

  100. We have four phone lines at our church Corinthian Baptist Church 1725Caniff,Hamtramck Mi 48212 account # 313 868 0217 340 9 that have been down since early March. alarm line 313 869 7063, elevator line 313 868 0217, fax line 313 868 3948, fax line 313 869 2213 I have made several attempts to get service restored, been given at least 3 repair tickets, been 4 different days promised to be fixed by. We are near the end of May with no resolution to problem. This is an extremely long time to have a business customer wait. J. Pitts

  101. What a nightmare! Purchased two phones in March. Paid service fees and activation in store. Signed up for service for two phones and insurance on both devises. Got my bill and saw they were trying to charge me the activation fee again along with $70 dollars in other misc fees that no one can explain to me. My bill is $341 for two phones? Called customer service, nothing accomplished. Went to the store and spoke to Trevor the guy Who originally signed me up for everything. He sat there patiently with me and billing on speaker phone. Supposedly fixed everything. Left went home. I’m a kayak tour guide. Over the weekend my phone fell in the water. Called AT&T to get a replacement. Was directed to their third party insurance company. The third party pulled my account and told me “you do not have insurance on this devise”. They directed me back to AT&T. Called AT&T and get the automatic first response of “your account has an excessive balance”. I just supposedly fixed all that Friday and made my payment $130. Please note I’ve already made my first payment in April for $135… so this isn’t a case of skipped payment. I have been hung up on several times and sent to the wrong department when asking to speak to a manager. They refuse to let me speak to a manager. I have spoke to Miguel, Tiara and Raina. My daughters phone now has no access to cellar data and I cannot process the insurance claim because the third party shows I do not have insurance. I have called 15 times today trying to resolve the issue. It still is not resolved! I am so incredibly disappointed with AT&T and strongly discourage anyone who is considering going with their service. I am now going to cancel my service completely and go somewhere else. What an awful inconvenience to have to get all new devises, transfer all our info and reverify all my accounts for personal and work on the new devises when I just did it all in March!

  102. Your Brentwood, MO store is performing unethical practices and needs to be reprimanded. They are using bate and switch practice and not informing customers correctly. They promised me free NBA league pass and didn’t deliver. Then they promised to credit my account $40 for 4 months and never delivered. I resent the fact that they thought I was elderly and they could get away with it.

  103. Need some immediate help with my account I’m very unhappy and have not received any resolve

  104. I have had AT&T Internet service for about 6 months now. By far this is the worst service of any kind I have ever had in my 70 years of life. I have had to call AT&T a number of times because the service is constantly going out. Each time they come I am told the problem is with the wiring outside. If they know what the problem is, why don’t they repair it properly instead of putting a bandage fix when major surgery is needed? I have lost count on how many times I have been inconvenienced, without service, missing work to be home to wait for them to show up only to realize they will be called back in a week or so. The last time I called for repair was May 8, and May 10, 2021. Then today I had to call them today. Not only am I without service, but I will be without service for days before they can get to me. Even then I am going to have to miss another days pay to be home for the repairman to come inside. I have tried to be patient with AT&T but this is ridiculous. While I have been given some credit on my bill, it still does not relieve the stress, inconvenience, missing church services, all other activities I need the internet for, not to mention it costs me a days pay each time I have to miss work to stay home to meet the repairman. No one should have to endure this catastrophe of imitation of service and still be expected to pay for it. I am sure none of AT&T executives tolerate this type of service which you probably don’t pay for to begin with. I am out of patience and I need an immediate and permanent fix to this problem. Maybe a little publicity to highlight the terrible service you’ve provided to me and my neighbors would shed some light on the service you provide. Local television stations would probably jump at the chance to report such a story, especially in light of recent acquisitions your company has acquired and you can’t even provide internet service that is reliable to residential customers. This has gone on long enough, now I feel like you don’t care about one or two customers complaining. PLEASE FIX THE PROBLEM SO THAT I DON’ T HAVE TO BE AT RISK WITH CONSTANT VISITS FROM REPAIRMEN. COVID IS STILL OUT THERE. I pray that my complaint is addressed immediately. Thank you.

  105. At&t took 100 dollars from my son card .he was going have inter net turned on but the provider at&t said they could not hook it up..and they still have not refunded him his money..

  106. I have been trying to have an email issue addressed since 9:11 am est. No one can fix it. I have been lied to. I HATE AT&T. I need to access my primary and then I promise I will transfer my service so we will no longer need to engage on any level.

  107. Hello. I hope I reached the right department. I’m contacting you in reference to services provided by AT&T a few months ago. In January 2021, an AT&T Sales Representative introduced us to a promotional offer if we were to switch from Verizon and join AT&T wireless. The promotion required that we trade in our Verizon phones for AT&T phones. We were told by the representative that the balances from our old phones would be paid off by the company once they received our phones. Well, the phones were received and process on February 24 and February 25, 2021. A couple of months ago, I received a bill from Verizon for 1343.00. They informed me that it was for the phones. I call AT&T who informs me that there is nothing they could do even though the salesman misinformed us. Why would we switch to another company if we still owed the previous one? That doesn’t make any since. My wife has been on the phone with AT&T on multiple occasions attempting to resolve the issue. She was initially told last Friday, May 21, that we’d receive gift cards to pay for the old phones. Today, the customer service agent informed us there is nothing they could do. Really?! Who else may I speak with to resolve this? Do I need to contact the C-Suite? Please advise. Thank you.

  108. I am contacting you because my husband recently added unlimited internet and data to our wireless plan on the account 13724xxxx. When he did so, he asked how much extra the bill would be per month minus the current month, which we understood it was going to be extra because it was in the middle of the billing cycle. The representative had told him that the the bill would be only $15 extra pre taxes on the bills following the first prorated bill, of which the billing cycle ending in April was not. I advised him to contact Att and see if this issue could be corrected, things occurred this month and he kept forgetting to do until yesterday. The representative he spoke to not only did not correct the bill, but informed my husband we were two months past due at which time we were not. We usually pay our bill at least ten days to two weeks late every month, of which is not a problem because we pay the extra fee to do so. The representative then informed my husband that the only way the bill would be reduced is if we would sign up for autopay, which we do not want and that is not what the first representative said he needed to do. This is not the first time we have encountered an issue with our bill with a representative promising a reduction in our bill, we did not get it, and when we call to correct the issue was not given said reduction or any other resolution. We have been a customer with the company for over 11 years and would like to continue to do so because we have our wireless, internet, and tv services through the company. It is truly furating that every time there is an issue with the bill, we call to correct it, are promised it will be corrected on the following bill, and it is not or no one tries to correct the error. I really hope that you understand where I am coming from and that issue is corrected because I do not want to have to switch providers. Thank you so much for your time and patience in addressing and hopefully correcting this matter.

  109. This company is by far the worst that I’ve ever worked with I have been without internet for two weeks and all i keep hearing when i call is that, They don’t have a status i am outdone with them and i am looking for new services

  110. Why would your store manager demand that I give my social security number in order to get a telephone with First net discount for first responders. Your store manager in Middletown NY did as we as some woman on the telephone.

    I had no choice re at that point as my current phone was not working and I already spent over an hour and a half at your store.
    I am not comfortable that was the only way to verify who I was when you had my driver’s license and a credit card.

    I will be asking the Attornet General how she feels about that also.

    Perhaps you need better verification systems!

  111. I was stuck out of the country due to COVID. AT&T would not let me cancel the service without PHYSICALLY being in an office to cancel (even though no flights were leaving the country I was in). I was forced to pay 6 months for suspended service. At the end of the 6 months, I was automatically charged over $120 for “monthly service” even though I never turned my phone on.

    There is a reason why it is so hard to file complaints with the BBB. Look at the lobbying money spent by AT&T in DC.

  112. A payment was made to ATT for $433.77 and it was sent to ATT. As well as the payment was taken out of my account. They want to cut the services off but don’t want to find the missing payment

  113. I have some photos I need to share that exhibit the unprofessionalism of my tech who filled a service call I requested. Who should I contact to help me with this matter?

  114. Att had the worst customer service in the world. I have tried to have a billing cycle changed for over a year. Everyone I have spoken with in that year tells me it will be done bit never gets done. When I call back in I’m told they see my request but the rep never actually did. Been told that every time I call for over a year . Then get a supposed fax number for ATT corporate office to file the complaint and then told by a rep ” we don’t have a fax number for Corp. ” Att does not care about consumers and will lie right to your face and then say sorry was not me , was the other rep .. I’ve had the same cell number for 20 years and at this point will get a new cell and ATT can F off. Worst mistake in cell phone service in my life ..

  115. My account is 12249xxxx. My billing has increased by about $60 per month. I am a senior citizen with limited income and would like to keep you as my carrier. Am getting many calls and mail from Spectrum. Would kindly appreciate your help….

  116. Left a store w/o my new phone working this morning after a very uncomfortable event. Please call me @ 337-581xxxx

  117. Att worker cut the electric wires to the transformer in my backyard. Centerpoint energy had to disconnect my electricity so I could have it repaired because the problem was on my side.

  118. I would like to file a complaint on a TC your company a rip off my name is Sabrina I’m working on suing the company to charge me a lot of money for 3 devices that’s been taken back to store screwing me over and over

  119. My wife and I recently switched plans from a pre-paid account to a post paid account (2 phone numbers). I was assured that the remaining balance from our pre-paid account would be credited to our new account. When all was said and done I only received a portion of my balance on the recent statement. We are missing about $256.00 that no one can account for. Our phone numbers are: 413-923-xxxx for me, and 413-923-xxxx for my wife Lorna. Every time we used the phones on the pre-paid account, we received a message showing our current balance. The information should be retrievable in your system, but the representatives I have been working with were unable to access it. Please help me out in this matter.
    Thank you.

  120. Good Evening,

    I have used AT&T products for well over thirty years and will continue to do so. My Family has their land line, two Cell telephones and relatively new AT&T Telephones with an automatic Call Blocker that my Wife and I have programmed successfully.

    However, I had an appointment at the AT&T Phone Store located at 790 W. Sam Houston Parkway North, Suite 106 at 2:30 PM, today, Houston, Texas, Wednesday June 9, 2021. The AT& T Representative was extremely rude and challenging to me and would not listen to me when I explained that I had a scheduled and confirmed appointment. He was trying to cause a problem with me, when I asked why I would have to wait 30 to 45 minutes, even though I had an appointment in ten minutes.

    He rudely told me to go sit down and they would get to me in thirty or forty minutes. When I showed the copy of my appointment, he accused me of shoving the paper in his face, which I had not done.

    I was able to secure the help and expertise of the Store Manager, about three minutes later, who was able to solve the issue with my Cell Phone in about fifteen minutes. She was excellent and very professional.

    I must tell You that given the hostility of the initial AT&T Representative at this specific sore, I will never go in this store again. Your employee was really trying to start a problem with me instead of trying to solve a legitimate customer problem. I don’t know what His problems are, but I will not tolerate any more abusive behavior from an AT&T employee who is taking out his frustrations on me.

    I explained what had happened to the Manager, who said she would talk to Him.

  121. Hi I was getting really frustrated trying to speak with a representative in reference to my billing questions. I was transferred time after time with no results.Finally, I spoke with Febociala in the prepaid dept and she got me to the correct dept., she took out the time to transfer me to the dept and stayed on the line to the agent picked up.I would just to send a thank you to her for great customer service. Keep up the good work.

  122. For 6 months I have had to call AT&T about the crappy Internet service they are providing. Every month, sometimes twice a month, this service goes out. I then call and report the problem, it takes them days to get out here to PATCH up the wiring. I am convinced that the techs know when they leave that the problem is not fixed. I have written to the Corporate office and expressed my dissatisfaction, however to no avail. It appears AT&T just doesn’t care about their customers. Am I to believe that you offer service that you are incapable of maintaining? I have had to miss time off from my job to be home when they decide to show up, I can’t do any work on the internet, I can’t even get my church service on Facebook. This has been going on for the entire time l have had this service. I have been an AT&T customer for more than 40 years with cell phone service, but this is the worst service ever. I think it is time to let the world know how inadequate you are to provide internet service. This is obviously a problem you can’t fix, so I think my fellow customers should be aware of the hell they will endure if they choose AT&T internet service. I can start with local television stations and escalate from there. I have been more than patient and understanding but that has not helped my situation at all. I tired of having to call you every other week. When I awake in the morning and thank God that I am still among the living, then I check my internet only to find that it is dead, again. What are your intentions? This parade of tech people in an out of my house has got to stop. I am currently researching other providers. Perhaps you are not concerned about losing a customer, or maybe you even hope that I will leave your company, so maybe I will let you off the hook and move all my service. When your company get too big to care for your customers, that means you have forgotten all the little people who helped yo get to where you are.

  123. At&t head qaurters. Should be aware that betty yee should register my director percentage of at&t and lucent technologies also 60 percent controlling stock market tax free due to IRS bankruptcy when im still owed and owner of pwc building and city hall and county funds dept of treasury and city funds also at&t credit bureau were against the law to run my credit so what our equifax transamerica etc doing running credit bureau credit also fidility brokerache investments bank sweep under my name now michelle parker be authorized to be on my behalf with residential and commercial propertys world wide also climate change llc license and treasury dept merge with IRS collections thank you also at&t staduims proves land owner and primary mineral and oil rights and water benificary is Juzette Hernandez im still alive so there no inheritance to question from religous leaders provoking war instead of peace also no weapons of destruction amended in new climate change agreement also not married divorced for 21 years so ex wifes past 7 years and not authorized to have any funds accounts or assets or property thats theft against my children and grankidd

  124. Hi John how are you? My name is Keyandia Campbell im 26 years old I live in Arizona. Im personally writing you to tell you that I was sold an AT&T cell phone device in Atlanta Georgia. I was traveling during the time of elections and someone took my phone in Atlanta. I went to At&t to get a little cheap phone while traveling but I am very very upset because this phone that I was SOLD a few years ago is actually TAPPED and has a TRACKER. I am asking for you to please investigate this tracked device. Is there any way I can send you this device? Please take my request very serious for the democrats are doing illegal things because everyone is against Republicans. I’m not sure what your party is but I am very sure that the democrats is trying to make it so you go out of business. I am a person of color but I am a Republican and all blacks/democrats hate me literally for voting for Trump. I am not upset with you or your company all im asking for you is to investigate this device. This phone number for this device is 404-358-xxxx. PS Please don’t think I’m crazy im very smart XOXO!

  125. waiting on a manager call back that was promised within 48 hours. this was on 5/12/2021. Ref #l90859550

  126. I traded in my galaxy s10+ for th s21ultra a week ago, I was never told I would need to change my plan. I do not use much data and I dont want unlimited. I have called at least 3 times and I feel I’m just getting told anything to get me off the phone. Can you help? I would be more than happy to return this phone if I could get my old one back

  127. I returned my phone to you, packaged in your box, and now I am told it was damaged and I will not be getting my S21 Samsung free. I have a picture of the phone in the AT&T box ready to be sent. My phone was not cracked or damaged. It was in PRIME CONDITION. I want my free phone as advertised.

  128. Someone is sending me constantly text messages stating that they’re from AT&T and that they overpaid me I fell for it one time for just sending posted in handling of 499 and they took $49.99 off my social security card now they keep sending me these text messages and I know that AT&T does not do promotions like this so could you please look into this for me it’s coming to call is coming from New York City and I don’t know anyone in New York City I’m not affiliated with AT&T not that I’m aware of but I do have a cell phone with Cricket so if you could please investigate this for me I’d really appreciate it because I’m really tired of them trying to scam me through a T and T which is basically what it is a scam thank you very much my name is Natalie Anderson and I live in Seattle Washington

  129. Ivcancelled my service back in March 2021. I have spoken with three customer service reps since then. One told me I would receive a refund. It is now June 21st. Why do I keep getting bills and letters that say my account is past due?
    I even sent a letter asking to speak with a customer service supervisor in May. I have not received a call yet.

    Please help me before the ineptitude and lack of care from your people about my situation negatively affects my credit rating.

    Jacquie Poole

  130. I agreed to a two year contract for internet & Wifi services in 2019 after a Year I called to cancel, I allowed the customer service person to talk me into keeping the Wi-Fi service so I would complete the two yr contract. Informed them that at the end of it I was Canceling the service completely. Which would expire the end of May. On receiving a bill stating that on June 18, At&t would automatically withdraw $51.00 immediately call and told them that this account would be canceled the end of May or should have been. If your computers cannot keep up with when it expires what make you think humans can. AT&t withdrew the $51 on the 18th which I was told would be retroactive to the end of May and I would not have to pay. Now cut customer service is saying that I may not get all of my $51 back and I have a bill due to come out today I’m going to have to pay for insufficient funds, because I have a bill due to come out TODAY/TOMORROW and because I took out that payment. It customer service person tells me it won’t be reinstated in my accountant to the end of July that will make it to payments that will bounce. Things like this is just the reason I’m want NOTHING to do with AT&T again and are in HIGH HOPES the broadband services will be added to utility companies. Because AT&T just like Comcast and all the rest are nothing but crooks rip out. Thank U for NOTHING (.) PEROID!!?

  131. I cannot believe the issues that I have been having. After leaving my ex daughter in law, which I let her have one of my phone to contact kids, she did the unthinkable. I notified att when I changed my service in December to NEVER LET HER make any purchases, adjustment or wqhatever since I paid the bill. I asked them to delete her email and do not call that number for anything. However i was just charged over 400.00 because she took that phone to another provider and set up a new account with them. Very fustrated because of my conversations with ATT about not letting anyone do anything with my account. I still owed on this phone, how could this be done. Now I am 73, on social security, and I had to come up with the full payment for that phone. I let her have that phone so she could communicate with her children that live with me. But like I said I told ATT please dont let her do anything. Well since being a loyal customer since 1992 I feel like I got the raw end of the deal and paid the 650.00 bill this month. Took practically all my social security. You can look at my file and see how many times i called about her since December. But again I am loyal and will probably stay with ATT, like your service and even tho I am very upset about this situation your service reps are very sweet and try to help as much as they can.

  132. I am your long time customer with same e-mail address. I used to get my bills online till November, 2020. Then, all of a sudden I stopped getting my billing statements. My bills are automatically paid through Bank of America. I have contacted AT&t ~ 1000 times that I want to receive my billing statements electronically so that I see in advance how much amount will be deducted from my checking account. Nothing has been done till today. Mr. Johan, AT&T billing department gave me Confirmation # JP 394 H on May 5, 2021 that I would be charged $ 47.99 including taxes every month for 1 year. However, I am overcharged. Lately, customer representative told me Mr. Johan’s notes were missing. Please adjust all my bills and give me credit to my account. Also, start emailing me billing statements. E-mail should show how much money would be deducted from my account so that I don’t have to create password to see my bills.

    Respectfully,
    Anil Jhingan
    (510) 883 – xxxx

  133. I didn’t get the $700 credit as promised if I traded in my perfect condition iPhone XS Max for the 12 Pro Max. They gave me a measly $50 credit for my phone because I didn’t do this and do that, even though no one told me to turn off my fine my iPhone and some kind of pin code. I was not told that at all. I was told to put it in the box and send it. That is all. I am beyond upset.

  134. Hi my account is been in review with the fraud department from earlier February.  This has been on going my account has been shut off and perhaps it’s best till this is resolved.

    My issues are the added 2 extra lines and a watch purchase that occurred in February.

    I personally believe this is a kona att employee yet every month I’m beginning to get my services to be fixed.

    I’m over it .

    I am seeking your assistance because I don’t want to go thr legal action route.  But considering that now.

    My phone number was 808 494 xxxx

    I had only 2 lines.

    Bill was only $140 per month.  I own my phone already.

    Thanks for your time.

    Michael McDonald

  135. COMPLAINT DEPARTMENT: Hi! I have been a loyal customer for many many years. Yesterday, was my worst experience with AT&T ever. I talked to 12 people and was given no solution to my problem. All of U-verse services were down. I have 5 people in my household and we have no TV, no internet and or phone. These twelve people had no idea what they were doing and I even have a voicemail from a young lady who was very rude. I know this message will never result in any solutions. I have never had this type of experience. I am truly upset about what happened. This morning, I called and got a guy in Tulsa, his name is Howard. He was everything I would expect from AT&T in handling customer service issues. All my friends have kicked their cable companies to the curb. Maybe it is time for me to make a change too. I keep telling them AT&T is always good to me, but today, if they ask, I will say, they are just like everyone else. Today, I will be researching other avenues for my TV, internet and phone service. If you wish to continue this discussion, please email me with your contact information. I am almost positive this will never happen. Thanks for listening to me ramble.

  136. Account# 15715xxxx Phone 832-928-xxxx I have been without internet service since TUES 6/29 at 4pm. I am being told that the soonest someone can come out is MON 7/5. This is an unacceptable solution – I have been an ATT customer for 23 years!

  137. ATT Workers are leaving the wiring boxes open all of the time when working on the property at 12009 Coit Road, Dallas, TX 75251 We have asked the workers to put the covers back on to no avail. The apartment complex has also requested. It is a safety issue as well as an eyesore. I don’t want my grandkids playing around a bunch of exposed wires.

  138. Have been trying to get issues with my galaxy a71 5g phone resolved and all I got all day was a run around

  139. Today I tried to access my AT&T account to change my credit card for monthly billing. I could not. Unbeknownst to me, AT&T had assigned MY email address to my son as his ID, probably when he bought his iphone. I was told by an AT&T representative that I can’t get into my own account using my own email address because it “belongs” to my son! We have different accounts. He is autistic, neurologically damaged, seldom uses a computer, and only receives occasional emails at my email address. Furthermore, I was told AT&T will not provide cell phone service to anyone who doesn’t have an email address. That would mean AT&T would deny my disabled son cell phone coverage because he doesn’t use a computer and have his own email address. Does this mean the only way out of this dilemma is for me to switch my cell phone service to another company?

  140. Have been trying to get issues with my 2 month old phone a samsung a71 5g nobody wants to take responsibility for it getting tired of the runaround been a customer for a long time your customer service stinks

  141. The cell service in Blooming Grove Texas is TERRIBLE, system down more than up. It really Sux
    ? Looking to go Verizon or Straight Talk. Please explain

  142. The experience I had with a customer service and supervisor in Central America is very very bad..I need a head person in corporate to call me..954-593-xxxx

  143. I am having an issue with and upgrade or ordering a new phone with the family share plan and have made 5 attempst to get this resolve and no one seems to be able to help other than transferring to to other departments. I am a long standing AT&T customer and this is not the level of customer service i would expect for a corporation as huge as AT&T. I need someone on a Corportate level that can get my needs satisfied and i cannot get it resolve through AT&T Agents. Please Call me at (713) 705-xxxx

  144. I works for the school system, Fulton County Schools. A while back I went into one of the AT&T stores and showed them my I.D. Badge so I can get the employee discount since I am s front line worker. I was told on three occasions that it had been applied. I was told 25% discount. But looking at my bill it hasn’t been applied. Thanks Clinton Woodruff Jr

  145. We own our land, my sister in law has a tower on her land in another county I was wondering if we could find out something about getting a tower on our land and how to go about doing it

  146. I am Diana and it’s impossible to get in touch with her the service you need they keep on transferring you back in fours then no one picks up it is a pain says:

    I am Diana and it’s impossible to get in touch with her the service you need they keep on transferring you back in fours then no one picks up it is a pain and if it’s not resolve by in a few days I am getting a new Internet and television service

  147. I expect a callback from someone higher than a base level service rep or their supervisor. My number is 916 276 xxxx – I have escalated twice over your automated system cold-calls asking me to upgrade my service. I have been reassured both times that I A: Do not have your service and no other account is using my number and B: That this would stop. If I have to contact my lawyer over your inability to cease your harassment of me, I WILL push it as far as I can at that point. Let me know.

  148. Is there any safeguards you can implement to prevent consumer fraud?I’ve had to cancel my debit card,credit cards ect.because someone tried to scam me by opening an account with at&t in my name and sending an iPad to my address, as a senior this is quite a task. The local at&t store froze the fraudulent account,I talked to someone in your fraud dept.but this should not have been so easy for someone to scam us.

  149. To whom it may concern
    I am writing this emails as I am waiting on line to speak again to another customer care rep.
    I was promised to pay around $165.00 plus taxes and fees by a rep. That came in to my house and said if I bundle my services which I did I have attv, internet and cell phone altogether.
    I have been complaining about this since March (I believe this was my first bill)
    I am sure you can review the notes on my account, I will also try to
    Contact the corporate office about this issue. I will attach pictures of the quote he wrote and the text message sent by the rep.
    Thank you in advance.
    My phone number is 16573421lxxxx my name is Irma Garcia

    Sent from my iPhone

  150. One of your employees was driving a company cat that had a bumper sticker that said Arrive Alive – put your phone down. But my wife and I noticed that your employee was driving distracted, and when we passed her – she was talking on her cellphone…. Why have the bumper sticker if your own employees aren’t going to abide by it? The car was a white Ford Fusion with Kansas License Plate number F011306. She was driving South bound on I-235 at 9:36am CDT on July 9, 2021

  151. My wife and I have spent over a month trying to return and cancel cell phones the day after we got them. It took 2 weeks to get them to allow us to return phones. About 20 hours of conversation to credit us charges for something we never used and still trying to get them to cancel the service. I have been told several times all will go away on second billing but need to cancel with the canceling department. After 1 hour on phone today I gave up. Got transfer 3 times , asked the same questions over and over again and never got anyone to say it was canceled. What a waste of corporate money and my time.

  152. An AT&T employee shows that he works for the company. He is posting false information about COVID19 on FB. Totally inappropriate for someone who shows that he works for AT&T it makes the company look really bad and ignorant. His name is Zach Achler.

  153. I have been without internet service for more than two weeks when my box went bad..I took it into your Salem Ohio store and they said they would have me a new upgraded one in 2 to 3 days..that was over 2 weeks ago..I have called several times and this last time I was told it never got ordered..I have Kyle the supervisor there take care of me..I cannot order movies on direct tv…cannot use my Amazon prime. ..it is also messing with our phones that we have from u. We have a total of 4 lines. I need my internet and also reimbursed for not having it when I do not

  154. My internet was not working Last thursday July 8th a tech came to repair the internet I was told a wire was wrong My husband needs the internet to nwork It was out for 4 hrs My husbands boss told him he needed proof that the internet was out If not he would lose 4 hrs of pay and possibly lose his job I live in Metairie LA the tech could not gib=ve us anything The superxisors of customer service and Tech support both said they could not send an email or mail us a letter to prove the internet was down I informmed them my husband could lose this job Ok they cant send a letter no email ??? Really ?? I asked them to send aniother text message stating the internet was out I was agin told they cant do that Really /I find this APPALING They cant write a letter ?? My husband may lose his job Ok here it goes no letter husband loses job because of attt LAWSUIT This is totally ASSININE Thanks my number is 504 339 8583 My address is 2345 MARYLAND METAIRIE LA 70003 I WANT PROOF OF THE INTERNET BEING DOWN Susan MARTIN

  155. I need a etter email text whatever to show proof we lost internet for 4 hrs bc my husband works at home

  156. 15002 SW 74th Place
    Palmetto Bay, FL. 33158
    July 14, 2021

    Randall Stephenson
    CEO, AT&T
    ATT Corporate Headquarters
    208 S. Akard Street
    Dallas, TX 75202

    Dear Mr. Stephenson,

    I am writing with a formal complaint about the service provided by ATT. I have spent more than 15 hours (closer to 20) on the phone with more than 11 departments and representatives over the past 6 weeks trying to get a few very simple problems resolved, and even after this, they remain unresolved. I have been an AT&T customer for multiple services since AT&T was formed after the break-up of the Bells, and my services have included a land line, a family mobile plan, a hot spot, several data plans for phones and other devices, AT&Ts highest level internet, and UVerse for TV that changed to Direct TV when that switch occurred. I am one of your high-user and longest-term customers.

    Our problems began when we bought a new house and moved 5 minutes from the home we lived in for 34 years. During the transition between houses, and because of COVID, I had to establish a second internet connection at the new home (address 15002 SW 74th Place, Palmetto Bay, FL, 33158) while maintaining the landline services and internet at the home we were selling (8221 SW 133rd Street, Pinecrest, FL 33156). At the end of May, I spoke with an AT&T representative and closed the account and transferred all services to the new home in Palmetto Bay. Unfortunately, two accounts were established (102696904 for the services at 8221 SW 133rd Street and 303106993 for the services at 15002 SW 74th Place).

    This was the start of multiple problems. First, after speaking with a number of representatives, I was told that it was impossible to transfer the landline with the number (305-232-9077) that we had had for more than 35 years within the AT&T system (transferring it to or from another company was not problem but it couldn’t be done within the AT&T system). I was offered several options- (a) discontinue the internet service that I had started at 15002 SW 74th Place and create an entirely new account for all services (this was not an option because I was told it would take several days to set up a new internet service, and I am working from home on Zoom 12 hours a day, so that would not work); (b) contract for a new landline separate from the rest of my AT&T package, or (c) drop the landline altogether. We opted for the latter (although the change never occurred).

    I then had major problems with the mobile phone coverage at the new home. Despite being 5 minutes from my former home, we are unable to obtain more than 2 bars of signal coverage on our mobile phones, and most often this is a single bar with multiple dropped calls. One of the AT&T representatives did do a tower reset that helped somewhat, but the service is still below standard.
    I had contracted for the new fiber internet at my new home. AT&T sent me the equipment for personal set up without the assistance of a technician. I’ve done things like this a number of times, so that wasn’t an issue. However, since set-up, the gateway modem crashes multiple times a day, often in the middle of a meeting I am running. I do a hard reset (unplug for 30 seconds, then restart) each time. I worked with the technician on the AT&T Smart Home Manager app for remote assistance and he did a remote reset, but noted in his notes that a technician visit might be needed. I went away for 2 weeks vacation, and when I returned, the problem persisted. I went onto MyATT.com and requested a technician visit. That was easy and was scheduled for the same day. At the time of the scheduled visit, the technician called to tell me he was at the house but I was not there. That started a long set of problems.

    Despite my billing address being 15002 SW 74th Place, Palmetto Bay, having an internet connection (athough not a good one), and having had Direct TV come to physically install a new disc and equipment for our TV service, all at the 15002 SW 74th Place physical address, our service location and association of our mobile services remained linked to the account 102696904 associated with the 8221 SW 133rd Street address. The technician called me to say he could not come to the new house since his order for the service was the 8221 address (which we sold and moved out of on May 29, 2021).

    He told me to go to an AT&T store to ask them to change the service address. I did, but they could not. I then managed to connect with an AT&T representative who was unable to fix the problem, but referred me to another department for assistance. That turned out to be Direct TV movers, unrelated to the mobile or internet issues. After nearly 5 hours on the phone and multiple transfers, a very helpful representative (Andre) told me that the solution would be to put in a move order for all services to the new address, and this would take 24-48 hours. This was on Friday, July 9. Today is Wednesday, July 14, and the Service Location on our MyATT account remains 8221 SW 133rd Street and the account remains 102696904. I still remain unable to get a technician to my home to help with my internet, which has crashed 5 times today.

    I am frustrated but also appalled that an organization as sophisticated as AT&T cannot change an address and transfer a landline phone number and appropriately merge accounts for a customer after a simple move. I realize that the fact that I had to maintain internet at two homes during the transition may have created an issue, but I had a long conversation with the service representative at the time this arrangement was made and was assured there would be no problems.

    I am asking for your intervention on several issues.

    1. I need to have the service location for my all of my services changed to 15002 SW 74th Place, Palmetto Bay, FL 33158, consistent with my billing address. Changing an address should be the simplest of tasks, but no one I spoke with was able to accomplish this task.
    2. I need to have all of my services (mobile, devices, internet (fiber, not 45), and Direct TV integrated under a single account and bill, and have the MyATT.com app reflect this account and all services.
    3. I need to have a technician sent to my home at 15002 SW 74th Place, Palmetto Bay, FL 33158 immediately to address the issues I am having with my fiber internet.
    4. I need to know whether my landline number (305-232-9077) can be transferred to a landline account located at 15002 SW 74th Street, Palmetto Bay, FL 33158. If this is not possible, I need to cancel the landline portion of my account and terminate the voicemail account and have any charges associated with this landline dating back to April 19 reversed on my account. Similarly, any duplicated charges for anything other than internet for April, May, June, and July need to be reversed.
    5. I need to have someone from AT&T assess whether it is possible to improve the cellular reception at the 15002 SW 74th Place location. It may be that AT&T does not have tower access in this area, but since it is only 5 minutes from my prior address (where I consistently had 5 bars), I must admit that I am amazed since you advertise the best 5G coverage in the US and this is a populated residential area in a major metropolitan market.

    Mr. Stephenson, I am the CEO of a center with a $32M annual budget that serves children with neurodevelopmental disabilities. While $32M is insignificant compared to the value of AT&T, it is not an insignificant program and I am aware that if I couldn’t fix an address, I would be out of a job. I have been a loyal customer of AT&T for a long time, but I have to admit that not being able to get an address changed does not inspire confidence about any of the other services you offer.

    Your customer service system is not effective. Most of the representatives stick to a script, which means the call takes much more time than is needed. Many (although certainly not all-there were a few very helpful representatives who clearly worked very hard to fix the issues and were as frustrated as I was- you should check the notes and commend them for their initiative) are unable to deviate from the script and do not listen to the customer. Too many times I was told that AT&T couldn’t do what I was asking. That is not an acceptable response for any business. You need a system where a customer can immediately escalate to a supervisor or manager when it is evident that the representative is unable to address the issue.

    After more than 15 hours on the phone, I do not want to hear one more time that “I understand you are frustrated and I will try to help you with your problem”. That is a script line that loses its impact with the person cannot help with the problem. I would trade empathy for competence any day of the week.

    I look forward to your response and to immediate resolution of the issues I have outlined. There are extensive notes in my file. However, in case you can’t or won’t resolve the issues, I am initiating review of contracts with other mobile, landline, tv, and internet providers who can provide reliable services and competent support. Please let me know whether I need to leave AT&T. That would be disappointing, but may be necessary. I would appreciate a response in writing. I’ve spent too much of my life on the phone with AT&T over the past weeks.

    Sincerely,

    Floyd Daniel Armstrong
    xxxxx SW 74th Place
    Palmetto Bay, FL 33158
    Email: blkxxxxx @aol.com or darmxxxxx @miami.edu

    Submitted electronically and by physical mail.

  157. Your customer service rep supervisor Louis hung the phone on me when i asked to please talk slowly as i am hard of hearing, she hung up the phone. I believe there was a problem with a malfunction with the site i paid my bill of 32$ or so on around the end of June and then said I was due another bill of $32 around July 10 or so, They (Louise) never bothered to check the history of my data. I have always had a warning at the end of the month concerning my data usage, not being charged at or around the10th of the month, in essence i have paid $64.00 for appx. 12 days of usage. NO WAY. your supervisor Louise caused me to leave ATT with her poor customer relations. I was with ATT for many tears, never a problem until your supervisor Louise entered the picture.

  158. My account had fraudulent activity which we caught in time almost 5000.00 worth of phones were ordered on my account. Everything was cancelled yet the balance still remains on my account. I can’t order anything because it has a outstanding balance as nce of 4939. 00 from those fraudulent charges. I need it removed immediately. It’s been 4 months

  159. I made arrangements to move from your local competitor to AT&T for internet services on 7/7/21. Installation was scheduled for yesterday 7/15/21 and I had to be at home to have the work completed. I scheduled the cancellation and turn off on my other account for 7/15/21. Well I was home all day- and i waited for the technician to come – when the 4 hr schedule window was closed and the tech was a no show I called At&T spk to someone in Bangladesh and was put on hold multiple times before I was told that there was some kind of outside line issue so that the technician could not complete the installation. No reason was given for why I was not notified even though I was at home. I did not receive a call, text or email even though I had received notification of my order no less than 3 times via email and text. I literally stayed home on a work day for nothing. Suffice it to say I had to call my previous service and stay on the line to stop the disconnect order. Finally when I asked for the complaint department I was told to discuss my concern with a provider rep. What a nightmare.

  160. I have had dispute with at t wireless over being sold a defect phone for ongoing of 2 months I was without a working phone for 5 weeks the phone it was only 2 months old I didn’t receive replacement until 6 weeks after calling everyday several times a day several hours on phone where I was hung up on several times and treated unfairly and like I was a dishonest person . It cost me over $200.00 hiring rides to at t stores where I was refused help, then had to go to a dollar store and buy a phone to have one after receiving the new phone from at t they hung up on me several times when I called to get it set up and a new Apple ID made. I have been so tore up over this I had to go to dr for my nerves. Please be advised I won’t withdraw my complaint and will take it to the next level. I have never been treated so poorly by any company, Thank you

  161. I need someone from AT&T corporate office to contact me ASAP. I have been dealing with the same issue since January when I upgraded I had not received no promotions not been reimbursed all the money that I have paid since January and I keep getting the runaround I’ll get it next month I’ll get it next month I’ll get it next month enough is enough someone needs to contact me ASAP I need this resolved because I’m not paying another $300 phone bill thank you again Dawn Hadder
    # 302-249-xxxx

  162. I have been on hold with ATT for over 30 minutes trying to get some assistance in a matter that I spoke with someone about this morning. However, what I was advised to do, did not work and I had to call back. This is absolutely unbelievable. There may be higher volumes of calls but this makes no since.

  163. As a customer for many years now. I think it’s very important that great employees / Managers are recognized for their great customer service. I live in North Huntingdon,Pa and dealt with Reggie in your Irwin, Pa 15642 I commend him for his outstanding service and personality to match. Please let him know what an outstanding team leader he is.

  164. I have been promised over & over, lied to over & over by service techs for the past year about my internet & residential phone services. I have waiting for over five (5) days for get my home phone services; as of today, no service tech. I just talked to Antone Taylor on yesterday and he promised that he would be at my home today no later than 8:30am to have my services restored. It is 9 am and no text or phone call saying he is in route. I have never in m life been lied to so much by AT & T employees. All you get is excuses but I have NEVER missed paying my bill and never been late. I am so sick of this! I run a business and I can’t run my business with when I am unable to use my internet or have phone services. I will be contacting the Federal Communication Commission today and I will provide them with all the dates/times that I have been deceived by AT & T about restoration of my services this last time. This is pitiful and so unfair when there is no integrity present and you can’t believe a word than any of the employees say. Just lies!!!!!! (Still no phone servide today). (769-798-xxxx) (601) 446-xxxx. I need my services fixed.

  165. At&t’s technicians have not completed there work on placing new cables for faster service on wifi. I have had 3 men come by to connect me to new wifi and they say they can’t because at&t’s technicians have not finished connecting new cables for faster wifi.

  166. Who made decision to donate $100,000 to the PAC of Gov Abbott on the same day Abbott called special session to pass law to limit voting access in Texas!!!! Selling my 1300 shares tomorrow and switching to a different phone company

  167. So there was a problem with my service which I thought was corrected until I got my bill where I was double charged and now my service is off. In my defense we have been through COVID in March and then my son had COVID and then had a stroke he still can’t walk talk or open his left eye. I had to stay out of work from March til July 27 when I hope to return however my son is still not able to walk talk or see out of left eye. Today July 20 my service is off and I don’t understand we even had technical issues I was promised service wouldn’t be turned off but another lie it is.

  168. I live in Illinois and I am always getting reps from out of the states, get transferred multiple times after giving specifics of why calling. Issues are never resolved.
    I am 65 have been with AT&T since age 16. Customer services has been less than stellar over the past 10 years and moving to another service the only option left. We are sure this will go no where but the satisfaction is the try.

  169. Rude Customer Service Agent!! My 84 year old dad has been without phone service for three days and no one will help him because he can’t remember his 4 digit code or the answer to his security question. We went thru this last Spring and I ended up filing a complaint with my state attorney and escalated up to Washington, DC before it was resolved due to the reluctance of someone from your corporation to fix the problem!! He lives in a very rural area and needs a phone that works!!

  170. I really am very angry The last two times I have dealt with AT&T I was not subjected to this abuse, but yesterday got me back to it. I spent some time yesterday looking for new providers, and I am seriously considering changing providers. We have had an account with them for years (my answer to the people I have talked to is “since Noah was a baby.”). Our password is a name which was something we could both remember. The account is in my husbands name, but due to the fact he is out of the country, I am the ones who pays the bills. I have always paid the bills. He never has done that. Since my name is on the account, I don’t understand what the problem is anyway. It should allow me access to all things and the ability to do all business. Is this a male dominated society. Do you think I am stupid because I am a woman? Since I am that stupid as you treat me, maybe I should stop paying the bill. What happened is I received a text supposedly from AT&T, but it was suspicious, so I called. The little gal I talked to wanted the password. I told her the name, and she INISISTED it was a number. No. We have never had a number. Maybe your husband changed it. I don’t think so. He has never dealt with minutia, and to him this was always minutia. It irritates me to no end that this is an endless problem. It is on our records. Some people can find it and some cannot. What is the problem? Can they not read?

    I am most seriously considering changing providers. As a senior citizen I am feeling angry for this treatment. I am 99% sure this was a hoax text, but I still don’t know. I would just like to know.

    I would also like to call ya’ll and have it be a consistent thing that the people who work answer the lines can always find me.

    Dorinda Hickey

  171. I have just changed our lines to at&t and our internet we live in reno nevada when we purchased our iPhone 12 we are promised that we are going to have our AirPods with the 2 phones and other accessories but we ended not getting
    Them according to the person who sold it to us that they didn’t have the AirPods that time and we will get it when we get our phones finally when we got our phone we went back to get our AirPods the guy who attended to us said the person who sold us the phone didn’t put a note in our record that we are getting the AirPods and she is no longer there and was assigned to another store I think this the scam that they are doing will give you promises and once you buy it they will just disappear I think at&t should know this or this is really your practice to get away with it every week they change staff and send it to different store so this a practice of your company I will go thru consumers affair and complain will post this on fb so everybody will know how your people in McCarran branch in reno nevada practice this kind of scam I hope and pray that you will look in to this

  172. Why do all ATT stores not have my protector in their stores.I paid to have them replace mine if something goes wrong and no stores have it.They ask me to go thru another place to get it and I am not pay 40 dollars and postage for my protector that I have Att plan

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