Macys Headquarters Contacts.
- Macys Headquarters Contacts.
- Macy’s Headquarters Phone Number and Contacts.
- Macys Email Info – Macys CEO Email Address:
- What is Macy’s Corporate Office Phone Number?
- What is Macy’s Customer Service Phone Number?
- What is Macy’s Headquarters Address?
- How do I Contact Macy’s Customer Support?
- Contact Macy’s on Social Media:
- Macy’s Headquarters Executive Team.
- REVIEWS – Rate This Company with 1 to 5 Stars.
Corporate office address, contact information and phone numbers for the Macy’s Headquarters.
Write a review or read complaints from other customers.
Macy’s is a U.S. department store chain, founded by Rowland Hussey Macy in 1858. Macy’s Inc, the holding company, operates 888 stores, including Macy’s, Bluemercury, Backstage, Bloomingdale’s Outlets, and Bloomingdale’s stores.
Macy’s Headquarters Phone Number and Contacts.
- Company Website
- Corporate Address
- 7 West Seventh Street
- Cincinnati, OH
- Phone Number
- (513) 579-7000
- Twitter IDs
- @Macys, @hallawton (CEO)
Macys Email Info – Macys CEO Email Address:
|Macys Ceo Email||[email protected]|
|Macys Corporate Office Phone Number||513-579-7000|
|Macys CIK Number||0001026179|
What is Macy’s Corporate Office Phone Number?
Macy’s Headquarters phone number is: 1-513-579-7000 or 1-212-494-3000.
What is Macy’s Customer Service Phone Number?
Macy’s Customer Support phone number is: 1-800-BUY-MACY (1-800-289-6229).
Other Macy’s Customer Service phone numbers:
Macys.com International Customer Service phone number: +1-513-573-7912
Macy’s Credit Customer Service: 1.888.257.6757
Macy’s Furniture and Mattress Sales: 1.800.BUY.MACY (1-800-289-6229)
Macy’s Wedding and Gift Registry: 1.800.568.8865
What is Macy’s Headquarters Address?
Macy’s Corporate Office Mail Address is:
- Macy’s Headquarters
- 7 West Seventh Street
- Cincinnati, Ohio 45202
Other Macy’s Mail Addresses:
MACY’S CORPORATE SERVICES NEW YORK
151 West 34th Street
New York, NY 10001
MACY’S CREDIT AND CUSTOMER SERVICES
9111 Duke Boulevard
Mason, OH 45040
MACY’S LOGISTICS AND OPERATIONS
500 Meadowlands Parkway
Secaucus, NJ 07094
MACY’S MERCHANDISING GROUP
11 Penn Plaza
New York, NY 10001
MACY’S SYSTEMS AND TECHNOLOGY
5985 State Bridge Road
Duluth, GA 30097
680 Folsom Street, Suite 1200
San Francisco, CA 94107
BLOOMINGDALE’S MAIL ADDRESS
1000 Third Avenue
How do I Contact Macy’s Customer Support?
Call the numbers listed above or contact Macy’s via:
Macy’s Email Address is: [email protected].
Use the Email Form to ask a question. Another Email Form for Macy’s can be found here.
Macy’s Contact Us page is located here.
Contact Macy’s on Social Media:
Macy’s on Twitter: @Macys
Macy’s on Facebook: www.facebook.com/macys
Macy’s Headquarters Executive Team.
Macy’s management team consists of:
Chairman and Chief Executive Officer of Macy’s
Karen M. Hoguet
Chief Financial Officer
Elisa D. Garcia
Chief Legal Officer
Chief Stores Officer
Robert B. Harrison
Chief Operations Officer
Executive Vice President, Corporate Communications
Jeffrey A. Kantor
Chief Merchandising Officer
Chief Human Resources Officer
Chief Marketing Officer.
Chief Strategy, Analytics and Innovation Officer
Chief Product and Digital Revenue Officer
Douglas W. Sesler
Executive Vice President, Real Estate
Brand Experience Officer, Founder of STORY
Chairman and Chief Executive Officer, Bloomingdale’s
Chief Executive Officer, Co-Founder of Bluemercury, Inc.
Chief Operating Officer, Co-Founder of Bluemercury, Inc.
Macy’s Board of Directors.
Francis S. Blake
Former Chairman and
Chief Executive Officer
The Home Depot
John A. Bryant
Former Chairman, President and
Chief Executive Officer
Deirdre P. Connelly
Former President, North American
Chairman and Chief Executive Officer
Leslie D. Hale
Chief Operating Officer,
Chief Financial Officer and
Executive Vice President
RLJ Lodging Trust
William H. Lenehan
President and Chief
Four Corners Property Trust, Inc.
Co-Founder and Director
Joyce M. Roché
Former President and
Chief Executive Officer
Paul C. Varga
Chairman and Chief
Marna C. Whittington
Former Chief Executive Officer
Allianz Global Investors Capital
and Lead Director of the Board
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
407 thoughts on “Macys Headquarters”
I purchased a mattress from Macys in 2015. The mattress was defective after a year and after inspections your company replaced it. Roll forward and the 2nd mattress is worse but between floods, fire in area, I put it off till this spring to get it inspected & replaced. We buy a better mattress and a date for delivery is set. (May 29th). We received calls & emails reminding us of the delivery. We got the bed ready for the delivery men. I left with my husband in the house and found a card on the fence…>”Sorry we missed you”. We were in our home, no calls no nothing….they did not open the gate to enter (no fancy locks…this is a farm. I call and complain. Told they cannot reschedule until mattress is locked back in, 3 days later it is still not in the system. I call and nice lady says she will try to reschedule it. Four days later, I call again. WAIT 37 minutes to finally talk to a supervisor to get the mattress rescheduled for delivery. It is scheduled for the 6/12th. I want to know WHY your lack of service required me to: 1) get ready for delivery when they will not open a gate or call me; 2) get told I cannot reschedule delivery until you have it back in the system (not my mistake….I should have been called for rescheduling); 3) Wait on line after time of scheduling then wait for delivery date; 4) Beg, plea for my new mattress to be delivered before Christmas!!!!. I was told I would have to wait till the end of the month, ie…I Want to Talk to the Supervisor…..They thought after 37 minutes I would give up but I outlasted them….The supervisor was nice and took care of it but I am STILL IN MY SPARE BEDROOM AS MY HUSBAND REFUSED TO PUT THE BLOODY BED BACK TOGETHER TO TEAR IT APART AGAIN. He is livid. This is not a cheap blouse….it is an expensive mattress. What happened to service and communication. Why as a customer am I chasing you down for delivery? I have yet to hear about what happened to the no call no open gate guys who didn’t want to work after a holiday week-end. I spend a fair amount of money in Macys department store but the Furniture section needs an overhaul! They will lose you business!!!
What is the company employee login page or do is there longer a functioning employee portal? thank you.
The Macys in lake grove is run by a weak woman who favors some brown noser employees who curse and disrespect people. Her name is Christine Trent and the one she favors Is Donna Nucci
Please forward this to the head of the appropriate department. I received a refund from Macy’s which Macy’s sent me on a “happy returns card”. When I tried to use this card to pay for a new order online, Macy’s required a security code. There is no security code on a “returns” card and the person I spoke with did not know how to help me. Please help. Thanks
Dear Executive Leaders,
I take drastic measures in writing to this team. I am not typically someone who writes into complain center regarding any issue, especially a “credit card application” process. I, however, have been embarrassed twice with Macy’s process.
Approximately five years ago when the sales representative ask me to apply for the Macy’s credit card to obtain a certain percentage off of the purchases, I did. I was denied the credit and I was so surprised because I have a excellent credit rating, pay my debts on time and do not have debt. I am a professional in human resources and make a respectable annual salary, own my own home, etc. The credit department told me that I was denied because I “own my home”. That my ratio to income was not enough to get a Macy’s credit card. I had to laugh, because I can’t believe that people who own their home are turned down for the Macy’s credit card. But I was. I boycotted your store for several years and asked everyone I knew to do so as well. Further down the line, I reapply and get the card. But since I do not use the card often, I use my Amex card and by the way, pay my monthly bills off every month, the card automatically closed.
This past Saturday, 10/24/20, I went through the process of reapply and was denied again! Now I don’t know how your credit services works, but a women in my category, single professional, home almost paid off, credit rating of over 820, very small debt to my name, gets DENIED something is very wrong with the system. Not only am I humiliated in a public store, but I find this absurd, ridiculous and points to a systemic issue.
I would like someone to please look into this matter. I am willing to provide you details of my background, etc. in order for someone to tell me why? how does this happen. I guarantee you, your system probably has tons of people who get credit and barely pay their bills. Now, that may be an income provider for your corporation, however, it is not normal to get denied a credit card from any store in today’s world unless you have awful credit. Not I!
Thank you in advance for your review of this issue.
it’s probably because you’re a loose cannon
Too bad you don’t have anything relevant to add and have to blemish this thread with nonsensical vitriol.
Go get ’em girl! Somethings are really wrong with Macy’s and they need to look into these issues and fix the problem.
It is pitiful that you had to deal with that. Personally, their Customer Service Dept. is horrible. I don’t want to talk to. Someone in Asia for issues in the USA.
I had Covid this Spring while having an abdominal problems. The Covid went away but in AugustI learned I needed abdominal surgery. It went well but healing time is taking longer than expected. So now I’m starting to walk my dogs short distances. Several of my returns haven’t been made for lack of energy and mainly because it is impossible to talk with anyone when calling customer service. Frankly I desperately need the money from returns. Is there no help from an extremely wealthy company to a 73 year old woman? Please find someone who can refund returns without your customer service people putting me on never ending hold? I do want a positive response immediately.
I am very disappointed with your customer service. This is the fourth time I had to schedule a delivery for my mom (who is 94 years old) Because a person does not reach out to me to tell me the item cannot be delivered due to the manufacturer this process is being done on line and when I scheduled it for the third time it never went through. Customer service was of no help. They told me that there is nothing they could do. I asked to speak to some one in the delivery warehouse and was told no. I feel that Macys does not care about their customers. All they care about is making money.
Why does my credit card not work in placing online orders.
Why does my credit card not work when I place on line orders? I know it is not a credit problem. This is very frustrating as I know I am a so called platinum customer.
To Macy’s Inc.
Good afternoon all,
It is with the deepest sadness that I find myself giving up on my relationship with Macy’s.
I am a devoted, dedicated, and never yielding to another as my go to store for quantity, quality most of all customer service. My husband and I both are Macy Platium card holders.
A few year ago, I had an occasion with Macy’s that left me no choice but to close my account after 20 years. In spite of my experience JCPenny just did not hold the same level of quantity, quality and customer service that I was accustomed to at Macys.
Unfortunately, is too little time I find myself in the same situation of loss in quality and customer service.
On October 30, 2020 (Friday night) I purchased a power recliner on Macys.com for my 94 year old mother. The details said the chair would likely ship for the vendor in 3-5 business days. After receiving my confirmation email to review my order I discovered that the chair swiveled and would be unsafe for her. On Sunday night I telephoned Macys customer service and was advised that they were unable to help me and to call on Monday and request to speak to a representative from Macy’s.com (that they would be able to cancel my order) as they did not have access.
Monday I called CustmerService the same number and was given the same information and only then after a 20 minute wait was transferred to a Macy’s.com representative.
After, several conversations, and 45 later I learned that in the attempt to gain more of the market share in furnishings that Macys now transacts with Vendors directly and the rules are different from Macy direct.
There was no way to cancel or change the order except to refuse the delivery. I was told that there was nothing Macy’s could do. I must be the gatekeeper to refuse the order and still be charged a 15% restocking fee.
To be clear, my request was simple; cancel one chair and purchase another (safe) chair (which was several hundred dollars more that the swivel recliner).
Therefore, my only option with Macys was to purchase another more expensive chair, hope to catch the delivery of the unsafe chair to refuse delivery and be charged a 15% restocking fee.
I am not willing to trust the process nor incur additional fees for a delivery that should never reach my door.
Therefore, I will do my best to refuse the delivery. However, I will not purchase the more expensive, safe chair from Macys warehouse.
In my opinion, while Macys may be gaining market share, you are losing purchases and customers.
I know change in inevitable and often time good. However, the change in rules and Macy’s lack of customer support with Direct Vendor purchases is punitive to the customer in cost and quality.
I am closing my account for good this time as soon as this issue is closed.
dispute the charges with ur bank
I have a merchandise certificate from Macy’s dated 7/9/19. I would like to convert this to a Macy’s gift card so I may order merchandise online rather than going into the store during the COVID outbreak. I’ve been told by store and customer service this conversion is not possible. I’m asking for an exception to your policy for this instance and under these circumstances. Thank you.
I ordered a mattress in August, 2020. Macys’ cancelled the evening before the delivery on four separate occasions. The last appointment for November 10, 2020 I just cancelled. My confirmation number is 38280xxxx. I and my family have shopped at Macys’ for over 60 years so I am particularly disappointed. Aside from the disappointment though I do not want to be charged a cancellation fee because I couldn’t wait on the mattress any longer. Any assistance would be greatly appreciated.
Regards, Shirley Stewart
I ordered a coat less than 24 hours ago from Macy’s online. I just found out my child needs medicine I cannot afford. The coat has not been shipped. I have shopped with Macys for years and never will again. I plan to go on social media immediately. This us an outrage.
I purchased the Matteo bedroom set almost a year ago. At that time I told the sales lady that I was not sure if both nightstands would fit. (Nightstand # is 1041946). I said, should I order it and if it doesn’t fit in the room I will return it. She said, wait and if you find that it fits then come back in and get the nightstand. She never at that time said that I COULD NOT pick it up at the store nor if I came back it would have to be delivered by their white glove people and it would cost me $100.00 to deliver a night stand that could fit in my vehicle. Had she said that I would have ordered it with the set and returned it in my vehicle if did not fit in the bedroom. I have been arguing this for a year now and I feel they took advantage of me by not telling me when I purchased the set. I go to many Macys’s and find this nightstand in the store. I tell them I will take the one in the store and they say you have to pay an extra hundred dollars and have it delivered. Why should I pay an extra $100.00 for delivery. This should have been told up front. You can see how small it is and it would fit in my vehicle. Please get back to me.
I placed an order today my order# 20620xxx0, and initially, the purchase was for 152.00, and I noticed that I had made a few errors that needed t to be updated on my profile. I called the 800 number quickly before the order shipped out, and I updated the customer service agent with the proper information which was an address change. After she corrected the mistake my order had increased to $165.49, which the representative stated it was for shipping fees. However, according to the Special that Macy’s was running Shipping was supposed to be free. She said it was a $6.00 shipping fee, I needed the order placed so I didn’t mind; however, after I hung up the phone I looked at my Bank Statement, and I noticed I was billed 3 times for this one purchase ($154.76, $156.27, $165.49), I immediately called my bank to stop the 2 other charges. I was told to also contact Macy’s. I contacted Macy’s and was told that the extra charges were placed on my card for an authorization hold. I can’t believe this, after I requested to speak to a supervisor I was hung up on by the customer service rep. Please help with this matter.
I have just spent 35 minutes speaking to incompetent staff in your International Customer Services dept who have now left me on hold for 10 minutes. I am trying to place an order for a gift to be delivered to my friend who lives in South Carolina. I live in London, England and my PayPal, Klarna and all my credit cards (inc my Amex) are registered in the UK. Your website will not allow me to place the order as it does not recognise that I don’t live in a United State and that my friend’s mobile number is not registered in the US. These 2 idiots with whom I’ve been speaking for 35 minutes do not understand how to help me either. I don’t know what else to do but the telephone call probably cost nearly as much as the gift and I’ve had to hang up now as they’ve left me on hold for so long. Please help me to place this order so it I delivered before her birthday which is on 5 December.
I bought a furniture protection plan that promised to refund the money if I don’t use the plan. Now I can’t file a claim and I’m getting the runaround from Noworry and Great Give Back. Please help me. Policy 2372840 9/23/13
I wanted to order a Ladlow 90″ sofa in Open Grey. I typed in on line and the order did not go in. I called and held on for over2 hours and typed in to Virtual Agent. No one has helped me. I can not get a live person to speak with. I am ashamed at Macys knowing i have been a customer for over 40 years and I am disabled. PLEASE HELP ME !
I was in your store today at lynnhaven mail I seen some boots that I liked and the sign said $19.99 and the guy said they forgot to take down that sign that said the boots were $19.99 but I were supposed to get that item for that price because that’s what the tag on the boots said $19.99
This email is directed to anyone at the top who care about “Customer Care” as it is called. After two weeks of repeated attempts to get help to resolve my issue; I have only received the same generated message over and over! Does anyone care to hear to a legitimate complaint from one of your customer?!! Is it to much to ask to speak with an individual who can actually do something about my issue? Bottom line, I have a purchased that was sent to me instead of to my intended delivery address!! AND PLEASE, do not tell me to refuse the delivery…too late for that!!! Or to return it to the store….VERY INCONVENIENT!!! Does anyone in this corporation care! Is it to much to ask for a hearing p, competent ear!?
On 11/18/20 I placed Order#2125099623 which indicated free shipping at check out. Upon tracking the item I noted a shipping charge of $38. I called customer service to inquire and was told since it’s bedding a surcharge is always added after the fact, since the packaging is extra heavy. I spoke to “Lynn”. I am beyond frustrated as this was not indicated on the website. If I was to purchase the item again, it still says free shipping. I have purchased bedding from Macy’s in the past and have never been secretly charged $38 for it. This is definitely poor practice. If that was listed in the checkout I would have opted to ship it to the store for free. Once I pay my bill, I will definitely be taking my business elsewhere.
Hello sir I’m having a problem with your customer service.they are so rude I’m just trying to order and they are hanging the phone up before this black Friday weekend.please help.
Utter DISSATISFACTION with so-called “Customer Service re: Order # 2043442616 placed 10/18. On 10/22 I was notified by email from Macy’s that the items were backordered. Since 10/22, I have contacted the Customer Service phone # 289-6229 five (5) times to get the issue of cancellation, return, and refund resolved. Every time I have been lied to. As of 11/26, it will be more than 10 days past the date I was told I would receive a refund. Your so-called “customer service” is so poor it does not merit the title. As a consequence of this appalling experience, I will NEVER buy from Macy’s again. On 11/23, I had an email exchange with customer service: Incident: 201123-008734. You can find my complaint there.
Hello , I want to discuss a serious concern I have with your companies handling for items in the store , I was recently in your store in woodfield mall in Illinois, I purchase a down coat for my girlfriend, she really liked , when she got home she found a receipt in the pocket, belong to another person , thos coat was obviously worn and returned to Macys not cleaned or sanitized, with covid 19 going on ,I cant believe, MACY doesn’t take it serious , your practices are putting people in great danger , with returned items, I demand a timely response and a solution to thos ,my girlfriend who also has a small child , is very worried and is trying to set up a covid test , I have both receipt to show you ,we bought the coat and what was found in the pocket
I am unsure as to why Macy’s has decided to outsource its customer service department, but that was not a wise choice. I have been hung up on 3 times and then left on hold for more than 5 minutes. I was informed three different things regarding the order that was never delivered. At this point, I am looking at this as fraud as that is what it appears to be. Lastly, if you have customers who wish to speak with someone based in the United States, that should not be an issue. Macy’s is one step above JCP and Macy’s poor customer service is five steps below JCP’s.
Worst customer service, I’ve been trying to mattress exchanged for 3 weeks now was supposed to take 3 days. First they wanted to exchange for a chair? then they cancelled my order? You can look back at my account used to have ballance $500-$2,000 consistetly for ever. Hell I used to work there I haven’t shopped there in 2 years because of horrible customer service
I don’t understand why you send out coupons because when you go to use them they say that doesn’t qualify for the coupons. I was going to spend around $ 80.00. I picked up a wallet , shaw and a piece of jewelry. The checker said that none of it qualified for the coupons. I can go to Kohls and use my coupons, no problems. This is why i quit going to your store along time ago. But i thought I’d give another try.
I would like to share our 1st experience with purchasing furniture from Macys. We moved into a new house back in March and made a purchase of a sectional (Salescheck # 36753939) in March. I’ll spare you the details, the frustrations, and countless hours I spent on the phone with customer service. Long story short, it took over 8 months for us to finally receive the sectional on 11/13, that’s 8 months where my family and I had to sit on a fold up mattress because we did not have a sofa. Although frustrated, but understand the delays due to the pandemic.
When the sectional arrived on 11/13, one of our console was missing, so they had to come back the following week, took 2 separate installations. Again, we didn’t make it into an issue. I also purchased warranty for the sectional for $399 (Salescheck# 39357924) a furniture care kit and our contract was supposed to be mailed to us separately. To sum up:
1) Our warranty was mailed to our old house that we sold 9 months ago and no longer live there. I’m not sure why it was shipped there when our sectional was delivered to our new house. How and when will i get my kit and contract?
2) There was a price reduction during the 8 months waiting period on the sectional, i was told that a credit would be refunded to my credit card once the sectional was delivered. It’s been 3 weeks, i still have not received the credit on my card.
3) I sent an email to furnitureandbedding @macys.com to file a compliant as I did not want to have to call into customer service, it’s impossible to reach anyone without having to wait for over an hour or simply not reachable. The response i received was we can’t help you, please call our customer service.
This is our 1st time purchasing furniture from Macys and it has been a nightmare! I still need my refund of $300+ for the price reduction and my furniture warranty kit and contract!
3 times now you guys have cancelled my order 4 days after I ordered due to lack of stock. You’ve lost my trust
It is a shame that Macy’s is not able to produce any item offered in their newest catalogs with a web ID. I had to have a customer service rep look it up only to find out they did not have the product. It is a shame to put all this money in a catalog and not be able to produce. Very disappointed in Macy’s and I don’t know if I will be shopping there again. Great marketing. However I think your catalogs are a big scam. Shame on Macy’s
I had ordered item 505742 a snowy bristle pine snowflake wreath and instead I received a item that resemble a snowflake. I called customer service and told them of the mix-up and instead of her trying to help resolve the problem all she could say was “what do you want to do.” I told her that I wanted the wreath, which at this time was sold out. I asked to speak with a supervisor and she sent me to an associate. What is an associate going to do??? The associate kept asking do you want to purchase a different item or we can send you a return label. I ask her if UPS could pick it up at my home. She told me that that is the Macy’s policy. What kind of customer service people do employ? I told her if this is the best you can do you can have the platinum card back, because you have lost a loyal customer over something that was very easy to resolve. You sent me the wrong item; therefore, you need to send me what I ordered
I have been waiting for 10 days for a return label to go to UPS. I have made numerous calls to your call center. I have been told different stories and hung up on. Your call center should be in the US. I have been a customer for many years. I am totally disgusted with the total lack of “ customer service “ !
I was given two Macy’s gift cards for my birthday.
When the scratch off was removed, it is almost impossible to read the number. I am unable to use either card .
You can take the cards to macys at your service counter. A manager can look up the purchase of the gift cards if they were purchased with a card not cash and if the original purchase is located they will issue you new gift cards loaded with the original amounts.
I have been trying to speak with someone order, i have been placed on hold six times for a period of 40 minutes. each time someone gets on they say they will connect me to a supervisor and I get an agent instead. I have spoken to many agents who have not been able to help me. each of them have been from the Philippines. I was not connected to a supervisor nor was I connected to someone in the USA . This problem of not having someone help me or not connect me with a supervisor occurred several times since December 3 after an order was cancelled three time after being verified. This problem also occurred when an error occurred in an order that was made. I have been a customer for many years and this past time I am questioning whether I should continue to shop at MACYS AGAIN. I want to speak to someone who may help me and not give me the run around. My number is 407-446-xxxx. Thank you
“ … we are Christmas balls to the wall …” Really, do you know what “balls to the wall” means?, did you stop to vet that language before you broadcast it to the Nation on morning television? I am … offended … as I am certain are many hundreds of thousands of other Seniors who know this expression’s origin. Really, do a little research on expressions your young sales people want to use when they represent you on National media.
In fact it is from fighter planes. The “balls” are knobs atop the plane’s throttle control. Pushing the throttle all the way forward, to the wall of the cockpit, is to apply full throttle.
I placed an order on November 2,2020. Never received the item. $164.58 called several times finally asked for a refund. Never got refund. Just called and agent said I would get a gift card!!! Really! I want a credit. Now I’m told a credit in 14 days. That brings us to nearly 2 months without merchandise or credit.
I ordered perfume for my daughter and it never arrived. Trying to track the package has been i.possible.
Items that was purchased at Macy’s
Online that is not what was expected
Should be returned for refund!
I have tried to reach the number on the back of my credit -ez exchange card for a week, different time and the call hangs up. I’ve tried going into the local Auburn, ma store to speak to manager who told clerk there is nothing she can do- I AM just trying to use an old credit to purchase an item at the store/ website and it does not recognize it-8370005783xxxx 006- the clerk stated you no longer use these types of cards. According to Massachusetts rules, gift cards cannot expire, so can someone please HELP ME!!! The amount is $31.86 as written on the card- thank you
Call 800 229 6229. You have to hold a while but if you do not use these cards for a certain length of time they lock them and if you call they will unlock it and activate it.
I have a very complicated regarding my international order with Macy’s. I am communicating from ireland and as a final resort I am contacting you for help!!
Why does it take so many weeks to get a order delivered? ALL other retailers deliver within a week . Macys takes 4 days just to process order . Unacceptable. This is why your closing stores
Good morning, you guys made a big mistake, I send my daughter some pans and you guys forgot to put the apartment number, when you guys emailed me that you got my order, it has the apartment number, but whoever send it out, did not put it, it will get lost, I need someone to respond, I’ve been calling customer service and you guys Place me on hold for 20 minutes, I finally talked to Jane, and she knew my situation, and she was going to transfer me and it hung up, why do your representatives don’t call back? You guys need to send another package, I know it’s going to get lost,,,order # is 210229xxxx
I need to talk to a manager, please please call me 915-249-xxxx, I’m going to report you to the Better Business Bureau, I need this package in her apartment before Christmas
My name is Maria Guerra,,, contact me ASAP
You are guilty of fraud! You charged my credit card $50.00, but did not send a gift card to my sister, Janet Stoeckle. If another card is not sent to her immediately, I’m filing criminal charges.
To whom it may concern.
My name is Maria and would like to tell you, about my experience at Macy’s today 12/11/2020 at approximate 2:10 pm. I went to the store located on Cherry Hill mall, NJ to have a sensor tag removed( security tag ) left on the merchandise from a purchase I made in Quaker Bridge NJ a few days back ( Christmas gift ) thats not my issue, as I understand we all humans and we all make mistakes. After the security tag was removed, I decided to go to the second floor and look around for a gift for my daughter. When I was looking around, I witnessed a woman ” almost like yelling ” saying ” YOU NOT SUPPOSED TO BE HERE ” I looked back thinking she was talking to me. I realized she was talking to a cashier, which she calmly replied ” I was taking care of a customer ” . The woman then goes to the cashier pointing her finger at this cashier and told her to stop being disrespectful. The cashier stated ” I am not being disrespectful, I just said I was talking care of a customer ” the woman replied ” don’t you ever talk to me like that .. and don’t disrespect me like that, and raised her voice . As an outsider… I was dumbfounded and felt sad, about the way this cashier was being talked to. She absolutely did nothing wrong or raised her voice or disrespected this woman in any away, shape or form. I asked the cashier , after she took care very professionally another customer, for that woman name and asked her if she was a Supervisor or a Manager. The cashier name tag ( Toni ) stated she was a Mgr and her name was ( Lissa )
I thanked her and left the store. I couldn’t find myself to get on the Christmas Spirit and shop for my daughter after that. What and who gave that Mgr the power to belittle a cashier and speak to her like shes was a nobody? When humans can treat each other with respect, no matter what class, title you hold, makes me wonder if Shopping on line is the place to go.
I needed someone to know about this, I sincerely felt sorry for this cashier.
My name is Maria , my phone number is 856- 298-xxxx.
Please reach out if you need better details.
I purchased 2 authentic COACH, bags from your store. Coach only sells to legitimate retailers, as MACY’S is one of those. It also should have the actual Coach box with it, which i didnt receive. I contacted customer service, only to be laughed at, hung up on, I called back, to be told to ship them back for a refund if I didnt get a box and maybe they will have one when I reorder. If these are authentic, any coach product comes in a coach box or bag.
Macy’s cancelled my order and proceeded to charge me 6 times for over 4000 dollars! I’ve spent hours with customer service who told me I could be without those funds for 7-10 business days that’s takes all my Christmas money and rent money that is unacceptable.
I spent three hours today trying to resolve a problem that was not,y fault.
My order MSA 2033000986 was sent to Colorado instead of Canada. I am told the order was returned to Macy and my account was credited.
I spent hours trying to reorder similar item for the same price. A very kind and helpful employee got me the sale price but just as we were about to check out I was cut off.
I called back, the other employee now was not able to give me the sale price. I asked to speak to a supervisor. I was cut off.
No one calls back!? After I spent hours trying to resolve this.
Should the employee not call back, he or she has all my information including my phone number.
I did a lot of shopping at Macy’s over the years without issues. Love your selection.
Now I would like to purchase a substitute PJ
11241091windy floral Large . The one I ordered in November was shipped to Colorado I was told!!
Phone. 905 940 xxxx
I would appreciate a call to resolve this and assist me to get the deal I got in November.
Thanks very much.
Spent 45 mins on phone. Had not received 3 $50 gift cards ordered on Dec. 1. Order tracking said to expect by Dec. 8. Tracking box said tracking not available. Customer service rep today said was in process but could not tell if done. He said would transfer me to resolution dept. after 10 mins. Ended up in Spanish dept. was transferred to gift card dept but ended back in Spanish dept. then transferred to gift card and then transferred again. Finally was told money would be refunded in 3 to 6 days. Had to repeat problem at each transfer. Terrible experience.
I placed this order on Nov. 28. It is still not here. You can see, below, it was sent from Peabody, MA to Arizona. WHY? Peabody is the next town over. The irresponsible shipping clerks at Macy’s, UPS or UPS Mail Innovations must be drinking on the job.
Instead of sending my package from Peabody, MA to Danvers, MA they sent it to ARIZONA then CONNECTICUT. I’m still waiting for it to get back to MASSACHUSETTS!
How stupid can you get? I’m fed up with Macy’s for using this irresponsible service.
Order #2135335884 · 7 items
Shipped with UPS Mail Innova
Tracking # 9261290105300655314978xxxx
Saturday, Dec 12, 2020
Package departed UPS Mail Innovations facility enroute to USPS for induction
Saturday, Dec 12, 2020
Package received for sort by destination UPS Mail Innovations facility
Thursday, Dec 10, 2020
Package transferred to destination UPS Mail Innovations facility
Wednesday, Dec 9, 2020
Package processed by UPS Mail Innovations origin facility
Tuesday, Dec 8, 2020
Package received for processing by UPS Mail Innovations
Tuesday, Dec 8, 2020
Shipment tendered to UPS Mail Innovations
Tuesday, Dec 8, 2020
Package transferred to post office
Thursday, Dec 3, 2020
Shipment information received by UPS Mail Innovations
xx Holten St
Danvers, MA 01923-
I have an issue with my order that is yet to be delivered. I ve been calling your customer care but no one can help me. The last agent hung up on my face.
To whom this may concern:
I went into your location in Orlando at the Fashion Square Mall. I visited the customer service department to pick up my purse that I ordered..I asked an associate to open the box to check my item before I left the store. The representative by name of Tara was very rude and didn’t try to assist. I explained to her that I didn’t get a receipt. She told me it should be in the box and it wasn’t. I asked her if I could have one, she went back and forth with me. I told her that I didn’t want to go back forth with her, I only wanted my receipt for a return if I needed it. She was very rude and walked off and mumbled under her breath. I feel that this very unacceptable.
I ordered a $100 Macy’s gift card on November 20th I still haven’t received it. It was supposed to be a birthday gift for my daughter in December 11th. I want a refund
I am submitting a complaint in regards to the one day sale, which I have a catalog. I am referring to the diamond stud earrings for $29.99 with $25.00 purchase. I made a purchase of $39 and change, and the earrings were sold out. I had a chat with two employees, with the lase chat with Vikas P. who told me he would basically look out and when the earrings are back in stock, notify me. I repeated what I received from him, and he said with purchase. I told him I was making the purchase when I am done with him. It was then back tracking on his words. I then called Macy’s and spoke with a supervisor, which I do not recall her name, and she was telling me they was offering flatware. I do not need flatware and she proceeded to tell me that the earrings did not qualify. This is not true, and I need Macy’s to honor their sale. It is not my fault about running out of stock, as the sale was until Dec. 12th; either a “raincheck” or I can purchase at a later time with the sale price, WITHOUT making another purchase of $25.00 or more. I did that.
I have been trying to get a refund for 770 dollars since Nov 25. Daybed delivered and left in rain ,next was broken etc,etc. hours on hold, another 12-15 days wait . Can you help me?
My wife and I are experiencing very poor customer service. After three hours of working with incompetent people, the last of which was a supervisor, hung uo on me. We are fed up. The problem is we cannot use our Macy’s/Amex card because your fraud department is unable to verify our identity because our caller ID doesn’t match the cell phone they have on record. Other retail establishments including Amazon are easily able to do this. Other organizations ask multiple questions to verify the account owner. The result is Citibank will send us a letter in 7-10 days. We were interested in shopping online at Macy’s for Christmas. Christmas will be over by the the time this is reconciled. Please have Jeffrey Gennette call me since he has the authorization to get results. 516,606.xxxx. I look forward to a quick response.
I have many complaints whit Maycs they don’t have the clothes on shoes they sell in line
My Niece, who shops at Macy’s store quite a bit, was profiled, while exchanging her purse, the cashier that was assisting her with the transaction called Loss Prevention to come and watch her as she was exchanging her purse! In no form or fashion would my Niece ever consider stealing anything, and while she was being profiled for being a black woman, doesn’t warrant a call for Loss Prevention to watch her as she is exchanging a very expensive purse that was a gift to her. Now I really would like to hear back from the Regional Manager from Sommerset of Troy Macy’s , address is xxxx W Big Beaver Rd, Troy Michigan 48084. If I can not get a response back, I will be contacting the local news trouble shooter because, she very hurt. I am very upset that she even had to deal with this. She did speak with a manager, but I want to speak with a Regional Manager, who can deal with this cashier and her issues she has with people of color. You can contact me at 313 970 xxxx. Again, I would Like this to be address and what are the procedures for handling difficult cashier who profile black women.
My husband and I have both been avid Macy’s customers for years.I recently went into the Northlake,Atlanta Macys on Briarcliff Rd.,only to be talked down to by one of your employees named Jo(Joanne). She had people entering the line at the register from both sides. While I was trying to social distance she was telling people to alternate coming in from both sides of the register entrance. So really no place to exit safely without coming close contact with other customers. She talked to me and several other customers in a rude brash tone. My husband and I are both business owners here in Atlanta for over 50 years and would never even think to talk to a customer in that fashion. We are very disappointed customers and don’t see ourselves going back to that store in the future.
Thank you in advance for your time.
Michele & Michael Principe
Received shipment with 1broken glass The box had no bubble wrap or any kind of packing
I bought a chair on line. Read the review which was a one..and called to cancel. Was told by representative that was done then received a shipping notice a couple days later from UPS. Called again was told Chair had been canceled. Received a shipping notice telling me would receive in 3days. Called CUSTOMER Service again..was told canceled..if received refuse. UpS dropped Chair last Friday. They told me they would pick up Saterday. Did not. Called again..they told me Sunday. Did not. Spoke to supervisor..she said Monday. Did not. Spoke to another supervisor told definitely Tuesday 15th..chair is still here. Want it picked up and my account credited.
Application for a card was refused…21/2 to 3 hr. for 2 days attempts to question reason as my rating is EXCEPTIONAL…only recordings…FINALLY a chat with efficient “Brien” gave the right # (which was also bad recording for line to info ) . ..first agent was polite… referring to the super who was combative and offensive from the beginning and rudely continued with rudeness in not even attempting to help answer my questions…just rude conversation….. Good customer no longer interested in Macy’s
I want to express my dissatisfaction with Macy’s online and customer service. An item I ordered over 3 weeks ago has never arrived. At first there was no information on the track my order site regarding when shipped. After 2 weeks, I called customer service and was told it was going to arrive that day. Never arrived. Several days later the track order site indicated it was shipped and would arrive on Dec. 14. Again, no delivery. When I tried to contact a supervisor at Customer Service several times, once I was told that no supervisor was available and could not call me back when available. The second time, I finally reached a supervisor, but in the middle of describing the problem was disconnected. (I was polite). My problem is not that there are delays in shipment (although I was SO disappointed when I was unable to give the item I ordered as a present despite 3 weeks lead time in ordering), but is with the poor communication on the ordering website regarding the possibility of a package taking a month to deliver. I could have decided at that point whether to order from Macy’s or not. The service I received from your phone line workers has been terrible — unable to be helpful in any way and often difficult to understand due to heavy accents. I cannot imagine how Macy’s as a business can survive against the competition of Amazon, who’s shipping and customer service are hassle free. I will NEVER order anything from Macy’s again. With this kind of service — both online and by phone with customer service — Macy’s is a business that will fail.
I have been a Macy’s credit card customer for 40 years as my Mom was a customer for 80 yrs I have never experienced such rude non helpful hep in a sleeper couch I purchased 3 yrs ago and fighting for service or replacement of a couch that is not able to sit on unless you fall off I have No worry warranty and they said it is not covered they sent me inspector from the furniture warranty and said it is not covered. I’m still stuck with a couch that is physically not able to sit on comfortable. Please help me. Otherwise I will make sure everyone knows that Macy’s does not stand behind there products
I ordered a Macy’s credit card a month ago. I called four times because I never received my card in the mail. I applied for the credit card to use during Christmas. I was approved, I have an account, but can’t use the damn thing because I don’t have a card! I am 100% frustrated and now want to cancel unless someone helps me. I’ve called customer service four times. WTH???
Customer service on phone is the worst for Macy’s. People do not speak english or do not understand English. I tried 5 times to get return ticket before I got someone who understood me.
Macy’s Money if you do not have a Macy’s account no one knows how to redeem or access this money. I bought a gift and I am entitled to $30.00. I call your customer service line and got a run around.
To whom it may concern,
There is a serious drug problem at the where house in Martinsburg, WV. 80% of the people that work there would fail adrug test. I don’t know how they got hired in the first place. This ridiculous. I will take further action if something is not done. I will take it to the DEA.
I am very disappointed in Macy’s online shopping this holiday season! Yesterday, I had an order marked discontinued. I ordered this product on November 27th! I had just checked with customer service last week that this was not going to happen to this order as well, they said it would be shipped out by December 31st. I thought, ok it is a christmas gift but I can wait. I checked on this order after a second order I had placed in the beginning of December was marked discontinued as well a week after I had ordered it! I will give you some grace in knowing these are UNPRECEDENTED times but I am angry! I feel like these were deals to get you in the door or in the least poor inventory control. I have never had these experiences with Macy’s and will be extremely cautious in using your company to order from in the future. I hope to hear something back from this complaint as I have not received anything back from the last. When I was questioning why you would let me order an item and then discontinue it within 1 week! I know my not shopping with you will not impact your company but I would like to hear some explanation or an apology? Thank you
Customer Service both In Store and Online has hit rock bottom. The checkout prtsin had no clue as to how to do an exchsnge. She said she was new and sent me elsewhere where I stoodbin line for approx 30 minues. Secondly, I placed an ordrt on line on 12/4 and someone at Macys cancelled. I hadvto call back and reordered. No one knew why it was cancelled. The reorder wasvon 12/5 and as of today 12/18 I have not received all of my order. I like shopping Macys but ifbthusbis thevservice U mustvaccept, I will go elsewhere to shop.
I am very upset about not being able to get the mattresses and furniture we bought recently. My husband has colon cancer and is having difficulties sitting and needs a soft comfortable chair / couch. We purchased a leather couch and chair with recliners. We also purchased an adjustable bed with two twin extra long mattresses to be a king size bed. I am not getting through to the store and just spoke to an agent who says the mattresses won’t be on
The warehouse until January 4th. I was told they would be in by the end of December. I was also told the mattresses were in but just waiting for the adjustable frame. I would hope that someone at a senior level would have compassion for my husband suffering from cancer and get us this furniture to help him. We are so devastated and now we can’t get furniture that we paid over $4,000.
I order something and pay for express shipping but have to wait a week for my purchase. Whats the point of express shipping if I’m not actually receive said item within. Those 3 days. I’m highly disappointed in the service and want my express money back
Extremely disappointed in Macy’s this Christmas season. I’ve ordered several items — all of which were shipped by USPS and they have done a poor job. Today I called Customer Service to track where my order placed Dec. 3 was. No tracking info since paperwork was transferred on Dec. 9th. Today I learned my gift item never shipped and there are none in stock. I have received no prior information from Macy’s. I have always called Macy’s my store but your on-line performance is terrible.
Why would a customer service employee assure me when I called on the 17th that Macys would re-ship an order from Dec 9th that I never got and it’d arrive in 2 days which was supposed to be today the 19th. Now the email says it shipped standard rate and won’t arrive until the 29th. It’s bad enough my order never arrived the 1st time but to lie to me on the phone is certainly not what I thought Macy’s would do. I complained again yesterday and while your employee Cess apologized, it certainly didn’t come across that she or Macy’s really cared about the 1st agent lying to me. I asked to talk to a supervisor but never got to, nor has anyone called me back today as requested. Is this really how Macy’s treats their customers? I certainly had higher expectations than that. My phone # is 407 451-xxxx. I hope a manager/supervisor responds, an automated email is not enough. Thank you
Mr. Jeffrey Gennette,
I’ve chosen to write to you or your office because I have not received a response from Macy’s when I posted a complaint through the online portal a week ago.
Why did I have to make the following phone calls at the following times and durations over a two-day period, simply to inquire as to why an item ERROUNEOUSLY indicated received, but was not received: 4:57 pm (18 minutes), 5:16 pm (14 minutes), 5:31 pm (37 minutes), 6:08 pm (18 minutes) on 12/11/2020 and then at 1:42 pm (14 minutes) and 1:58 pm (14 minutes) on 12/12/2020 and still got ABSOLUTELY NOTHING ACCOMPLISHED. Why?!!! I’ll tell you why…Macy’s decided to outsource [customer service] for “CHEAP LABOR” at its Customer’s Expense because I’ve never had such an experience before.
My final call was at 2:06 pm on 12/12/2020 (43 minutes), which overlapped another call because I decided to place this call on hold while I’m on hold and dial another number, which landed me in the same place. This time I spoke with Jess, who is a manager and said she is going to follow-up with me via a phone call on the
re-shipment when the system allows her to re-ship my order, but I never heard from her again. She also said she was putting my information in her file on the re-shipment of my shirt and sending me a $50 Gift Card, which I had to ask for due to my troubles. The Gift Card wasn’t offered and I don’t understand WHY?!! Their only offer was to refund my money.
Every representative who took my call either LIED to me, or was just PLAIN INCOMPETENT. One representative was looking at the wrong order, another one tried to re-ship the shirt, but in the wrong color, while others told me the order had been delivered, and still others told me it will be delivered later that evening. Guess what?!!! That item wasn’t delivered.
Although I explained to them I did receive two separate packages that day and that an item was missing, some of them just couldn’t understand it…it was like pushing a snowball uphill.
To exacerbate my annoyance and total aggravation with this simple inquiry turned into a Behemoth, some of them then LIED to me by telling me the item was no longer available when I could clearly and easily see the item there and available for sale on Macy’s website; I simply clicked on it, clicked my size and added it to my shopping bag, but didn’t re-order the shirt, yet, they BLATANLY LIED and told me it’s no longer available in NO SIZES…NONE. One representative even challenged me to the veracity of me seeing the availability of the shirt, and I said I will send him a screen shot, which he agreed and when I asked for a number, he hung up on me.
On the next call, I asked for a manager and was told with the unmitigated gall their managers don’t take calls from customers and I constantly have to repeat myself. After being on hold for about five minutes, she comes back and tells me her manager will call me back after she gets off the phone with a customer. Imagine that?!! So I immediately asked “what call is your manager on, because you told me when I asked for a manager they don’t take calls from customers, and now you just told me she’s on the phone with another customer?” So, which line she told me was a lie: their managers don’t take calls from customers, or the manager is on the phone with another customer? Mutual Exclusiveness comes to mind…it can’t be both: don’t take calls from customers on one hand, and then on the phone with another customer. A lot of rambling I know, but it’s your representatives’ fault for this circuitous route in detailing my HORRIBLE Experience with Macy’s. Keep in mind and please do the math, that was 158 minutes of my time WASTED, (22 minutes south of THREE HOURS) to check on an item that was not received.
It seems Macy’s has chosen to rid its business of [customer service], if that’s what they want to call it now, and replaced it with incompetent people who just answers the phone and lie to you. It appears Macy’s has started a foot race to scrape the bottom of the barrel…ABSOLUTELY NO DUE DILIGENCE…nothing but LIES from its incompetent, lazy representatives.
Can we all agree and say this is “TOTAL INCOMPETENCE?” This is the “WORST” experience I’ve had in dealing with Macy’s in all the years I’ve been a customer, and it ties with AT&T hands down, which I dropped a few years ago. This was Horrible [customer service] and like a never-ending NIGHTMARE for one item.
I ordered on Macy’s website and my packaged was delivered to Amazon and not my house. I’ve had to call customer service 3 days in a row to try and get refunded. I spoke with a supervisor woman named Shawn and she was absolutely HORRIBLE. Super condescending and had the worst attitude I’ve ever come across on any customer service department. I under stand I was frustrated but she made it worst with her attitude. My order number is 214005xxxx. It shows on the confirmation tracking it was delivered and if you click on the link it shows that it was delivered to amazon and not my house. I want to be refunded for the package that was never delivered and apparently that is the most difficult thing in the world. I have proof on my ring device it was never delivered and I just want help getting refunded.
Hello! I am writing because my fiance’ proposed to me yesterday (12/19/2020) in your Macy’s store with the help of one of your amazing employees. We were in the Wilmington, Delaware store and Bill had pre-arranged for this wonderful woman to basically act out a scenario of “pushing” a ring on to us. I was absolutely shocked, emotional, and over the moon all at once. The experience is way too much for this little comment box, but I want you to know that your store has extra special meaning to us since we were literally engaged there and I would like to know the name of the woman who was such a great help. Her name starts with a T and we were engaged the morning of 12/19. Also, if there is any way of getting any security footage of the moment, it would be so fabulous. Nothing was recorded and pics weren’t taken. We are both essential workers. We were unable to travel for this special moment. So, this was truly history in the making…getting engaged at the store. 🙂 Thank you so very much for a sweet, memorable, and very special place in history which means so much to us. We greatly appreciate it. Thank you for any help with learning the name of your employee who helped Bill with this. She was truly an angel and so sweet in the way she proceeded with everything. Please share with your corporate office. Thank you so much for your time and any help!
I purchased a ring from Macy’s an the finish is coming off. This isn’t the quality I expect from Macy’s. I am stuck at home because of the pandemic what do I do
I noticed a price reduction on a Calvin Kelin Modern Cotton Padded Bralette QF1654 (Order #215586xxxx) for $33 and went down to $30.80 on 12/19 Can you help me start a price adjustment refund please? Thank you.
Who is responsible for online account information?? Was told by online person that it was the customer that input account information. And she deleted my in-store and outside account so there is nothing there now.
So frustrated with a store that used to be so much better than my recent experiance.
I ordered two fit bits from you. You only sent me ONE!
This is a gift for a set of twins for Christmas. On Saturday night after I received by package I called rightfully complaining. I was hung up on twice by a rep and then a SUPERVISOR. I was LIED TO and told that my missing item from my order that is for CHRISTMAS would be available for pickup at the store location near me. When the supervisor was done lying, I asked for his name and a reference # for the call. He hung up. When I called back, i was told that no fitbits were available within 100 miles for me. THIS IS THE WORST CUSTOMER SERVICE AND MISTAKE YOU CAN MAKE BEFORE A HOLIDAY. HOW HARD IS IT TO PUT TWO OF THE SAME ITEMS IN A BOX?
So Macy’s has decided to no longer provide customer service? What a disgrace! I have been trying to find out where part of my order is/ to speak with a supervisor but to no avail. I have been hung up on twice and the third time I was bounced from one department to another. The Philippines? Really? I either want the rest of my order or I will cancel my payment on the whole order. I’m done trying to take care of a problem on Macy’s side. I believe that over 2 and a half hours of my time is far more than I should have to give and still not have an answer/resolution. What a wonderful way to do business. Merry Christmas!!!
This was the worst shopping experience and the reason I don’t like shopping online. Too hard to cancel orders and CS sucks. Who argues with the customer?
Diane I just had the same experience with online customer service.
I ordered a mattress and boxspring in Nov.
Macys have had it delayed twice. I called the service number twice and now am told it will be January. The first call the person told me i would get anadditioal 20% off. An email would be sent in 24 hours. The next time i called the lady said i cant get 20% off and they dont send out emails. What is going on and why different answers
Happy Holidays! I attempted to place an order on line 12/21/20 Web ID: 5855xxx, Michael Kors Mott Pebble leather phone crossbody wallet. As of now I am still on hold waiting to speak to a supervisor. I’ve been on the phone with your customer service for 45 minutes trying to place my order. I’ve been a shopper at Macy’s for quite some time & this is the WORSE online experience I have had. The first representative kept me on the phone for 20 minutes & failed to place my order. The second representative had no idea what she was doing & the third representative wasn’t much better. After being placed on hold for 10 minutes I finally spoke to a supervisor, Anna B. After speaking with the supervisor I was advised I was not able to make partial payment on my AMX gift card & pay the balance on my MC. It took 45 minutes for someone to explain this to me resulting in why my order was not being accepted. Communication was horrible due to the language barrier. The amount of time spent on the phone placing the order & end up not placing the order due to method of payment, was horrible. Sadly, after this ordeal I made my purchase elsewhere. It was frustrating & the experience left me with doubt about returning to online ordering.
Was there ever a Macy’s in Knoxville TN?
I have been trying to send an e-giftcard for 3 days. When I go to fill in FROM: the space lights up telling me I can use letters, numbers, exclamation points and periods. Like I’m setting up a password!!! So frustrating!! It will not let me put it in the bag. Tried to call customer service…..does the call go to Mexico???? Couldn’t understand what they were saying. I would like to spend some money at Macy’s…..Too much work.
I was purchasing an item from the 70% off area. There was a price of $49. Something and when thecwoman put the price gun it came up $50. Something. I said that wasn’t what I saw. She proceeds to take the discount ticket off and says it was glued on. Using the price gun it came. Up with a $59.00 price. I refused to buy that item but I already had put my card through the machine. Please check why this happened in the South Towns Mall and check to see if I was actually charged on my Macy’s card.
Macy’s Customer Service is worthless! I have called at least 4 times trying to resolve the the same issue and every time the call gets “disconnected” when I ask a question the rep cannot/will not answer. I have asked each time to speak to a supervisor and they will not put the call through or they say they will and again the call gets disconnected. Macy’s wants your business…if you don’t question anything at all about the items that you pay for with your hard-earned money. Just give it to Macy’s and they’ll be happy. I have had this same problem with them on numerous occasions…I guess it’s time to find another go-to store.
On 12/10/2020 I ordered an item (#2107443149) which was received as ordered. I was to receive $10.00 Macy’s money of $10.00. On 12/20/20 I contacted customer service who informed me I should get an email in 15-20 minutes and to follow the instructions. After several hours and receiving nothing, I called again and spoke to 5 different people. Finally the last person told me she would process the item and it would be in my wallet in 24 hours. It is now 12/22/20 and there is nothing. AND I’ve been told it expires Christmas Eve. Wow! Now what?
Where are the animated holiday windows in Chicago?? So disappointed after all we’ve been thru this year.
Hello: Macy’s is one of the last remaining department stores in my area. I as happy that during covid 19 you offered curbside pickup of things I ordered off the website. Very convenient. However my question/comment is( this is the 10 cent version) I went to pick up an order. The people were super helpful when they were unable to find and eventually found. I then had another pickup… when I went back they couldn’t find that order and I assume there was something that was mixed up when I picked up the order a few days prior. This person was also extremely helpful and nice. She stated that I should call customer service. I did immediately. This is where everything fell apart. All the people I spoke to were very nice. However it took 9 or 10 calls including 7 in one night and 2 hours of my time. My frustration lies in the fact that you have outsourced your customer service to Asia. Although everyone I talked to was pleasant and obviously reading a script… the fact that I needed to call 9 times shows that there was a definite communication problem. They obviously had no idea of my situation. Again no fault of there own, as English is not the first language and there was definitely lost in translation situations happening. I was told 3 times and reassured that my order was being shipped to my house and will be there in 2 days. When I didn’t receive an email I called to verify each of these 3 times was told that. The next day I received an email from PayPal saying I was getting a refund. I called again to your customer service and was told … the item will be sent to your home address and will be there in 2 days. I did not believe as I had gotten the email about the refund. I called and the person assured me again my item was coming. I had a vision of a Miracle on 34th street in my head. When my item didn’t come on he day it was promised I called back. This was last evening and I spent 2 hours on the phone. The item is a bed skirt. I could have gotten this any where and I could have just ended my crusade. I heard so many different stories and also was disconnected and then told that I hung up on them and they didn’t disconnect from me. Finally someone helped me reorder . Again small item I could have gotten anywhere. All that I spoke with were polite and kind my complaint is why would an iconic American company outsource customer service to a foreign company? This was extremely disappointing and distressing to me, especially when we in the US have so many people who are unemployed. I don’t expect you to change because of my email. But because of my experience with customer service and the disappointment I have that it is outsourced really saddens me. Again A Miracle on 34th Street (the original) is an annual tradition to watch with my family this time of year. I feel as though a pin was put in and I am so deflated and disillusioned that iconic Macy’s isn’t all that anymore.
After reading numerous comments on this page, I’m surprised how many people think this is a message board TO Macy’s Corporate Office. This site has no specific relation to Macy’s as its primary purpose is to allow customers a forum to share their experiences for other customers to read.
This is not a place to expect actual responses from Macy’s Executive Office, yet, many comments are requesting assistance, which won’t come from posting here.
On dec 15th the I placed an order. I had a $10 credit which I added to my order. The total amount with the credit was $26.63 when I completed the order. When I looked at the total afterward the $10 was added back to my total was $36.63 Right away I called and I was going to cancel my order and try again if I couldn’t get it fixed. But was told that she would fix it and I would receive a confirmation email
I waited but nothing changed. So I talked to some one on chat and was told that she could not help me at all. Then I called again and I was told again that they could not help. She gave me a 25% discount coupon. And both told me “don’t worry you have until jan 1 to use your $10 neither would transfer me to a supervisor, both apologized and acknowledged that I was correct. Both of these responses are insulting to me. I just want my $10 credit on my credit card. Or a substantial gift card. For my trouble and time. I truly expect both.
My order # is 215858xxxx
I have always trusted Macy’s and this is heartbreaking, I do not like being lied to and when there is a mistake someone should have the authority to fix it.
I have a complaint about a very bad experience I had with customer service online agents on 12/26/2020 and using my expired macy money worth $100
Macy’s 1/2 ct Diamond Stud Earrings order placed on 12/18/2020 was promised 12/24 delivery. 12/22, item’s shpg label created but no movement. Christmas came and went…no earrings. Called 10x before today and spoke to CSRs & 2 Supervisors (the 1st hung up on me — unacceptable for mgmt). I called 2 more times today because 2nd Supervisor last spoke to said she was reshipping free and expediting it. Ckd 2 days later and Tracking # remains unchanged stating UPS SurePost (not expedited) but still marked created 12/22 for delivery 12/30. They never updated tracking # and 2nd Supvsr. lied to me. Not acceptable for a 2nd Supvsr.
Please forward msg to Macy’s CEO, Jeffrey Gennette at [email protected] … thank you.
Robin E. Piller (rpixxxxx optonline net) 12/26/2020
I held a Macy’s credit card for a number of years. Admittedly, I didn’t use it much, but I DID use it on occasion, and paid all balances immediately. I just found out, courtesy of Credit Karma and Equifax, that Macy’s closed my card.
Here’s the thing: Had Macy’s bothered to mail me or e-mail me a notice that unless I made a purchase within x weeks my credit card would be canceled, I WOULD HAVE DONE SO–to preserve my credit card; my credit rating (though it declined only two points, to 818); and my overall relationship with Macy’s. Now I will not shop at Macy’s again, in your stores or online. Nor will I apply for a new credit card.
With Amazon (and other online retail companies) breathing down your neck and threatening you
r existence, don’t you think your customers deserve even a hint of service? Apparently not. No wonder Bezos has $182 billion.
This> “Here’s the thing: Had Macy’s bothered to mail me or e-mail me a notice that unless I made a purchase within x weeks my credit card would be canceled, I WOULD HAVE DONE SO-”
Exactly! It’s called “Common Courtesy” to simply send reminder emails warning customers of impending unfavorable actions. Instead, they carelessly act without regard for the human element of commerce.
Try Nordstrom. I hear their service is a step above the rest.
I have been dealing with an online order issue for about two weeks and ask for the corporate office number and is getting the run around about the issue..I will NEVER ORDER from Macy’s again!
Good morning . Happy holidays to you and your family . I’m a very good customer of Macy’s,I have been shopping there since 1983 almost every thing that I own comes from Macy’s. I have never been so disappointed when I ordered 4 pieces of under garment online since December the 10th 2020 I finally received 3 pieces on December the 19th till this day I haven’t receive the other piece this was supposed to be a gift for my 94 year old auntie I tried to contact them several times no one knows when I would be delivered today is the 27 of December , don’t I have the right to be angry . Please find a way to help me . My order # : 215287xxxx . Things got to change . Thank you for your time .
I am more than livid about the customer service provided by your help in the Philippines. I have been hung up on 4 time is a 2 hour period. I have been treated beyond rude and have been refused a manager. I placed 7 items in my cart yesterday on the MACYS app 6 of them were 14.98 and 1 item was 9.98 and now they are all showing up at 34.99. I showed an associate in the store when it was the discounted price and they said I had to order through the app. The first representative said oh yes that was a big mistake and we cannot fix it. Then a supervisor Marie said she never said that which she did I have witnesses and then she refused sending me to a manager and transferred me to Macys Harold Square after 1 hour 47
minutes. Francesca the manager hung up on me after 2 hours on the phone. I called back and no one would help me at all and transferred me to a warehouse where people were just yelling then I was hung up on again. I am now back on hold in the Philippines where the service is awful. I never thought I would have to screen shot a price and make the company honor it when they know it was there. The one person said it was never less than 34 and that is a lie I have a picture that we just took from the website that says 27 on Macys. This is the worst treatment that I have ever received from any company.
To the CEO of Macy’s
I purchased a 14 piece Martha Stewart bed set from the Valley Stream Macy’s as a birthday gift to myself. It was very important to me since I have always taken care of everyone leaving myself behind. So I thought it was not only a good idea, but somewhat of a reward to myself. I waited until Christmas to open my well deserved Comforter Set only to find that there were so many pieces missing . A 14 piece set was now a 6 piece set. No sheets, 2 pillows. It almost gave me a heart attack.
Imagine keeping your purchase for a special occasion then being so disappointed. I contacted the store and was told that there was nothing they could do. Had I opened it immediately after purchasing it, then I would have returned it to the store., but I kept it unopened until I needed it. How do I get compensation for this wrong. I have been a devoted Macy’s shopper for years and have never experienced this .
I am a Senior on a fixed income and every dollar is precious to me.
I am deaf. Tried to order online. Sales person wld not give me supvsr. Accused me of using profanity. I copied out exchange. NO PROFANITY
It took me over 3 hours to try to place an order with multiple gift cards, over the phone and on website. I was so frustrated with the customer service.
I ordered a Shark vacuum on 11/27/20 and still not received it. Was told by customer service in the Philippines that it could be months before it’s shipped. This was a Christmas present and was ordered in plenty of time for before that day. I need answers. Order # 208681xxxx Phone # 972.974.xxxx
I have had a very unpleasant experience with the customer service representatives about an online order that I had placed with a rep.
I have a merchandise only certificate that will not work.
Been waiting for over one month for a refund of $1660 which was inadvertently paid to Macy’s.
Lack of customer service
All my orders been canceled with out my permission i dont understanding why. I call custumer service and they just have the the trun
Day two i tried to place an order using my visa gift card. I once again tried to use my star reward money, using my visa gift card i talked to three representative after giving my info three times along with my visa gift card # and Macy’s card # to use rewards for the purchase to be transferred again to another person. I was holding for the confirmation # for the order and i was transferred. Poor service in need of training. Again i missed out on the sales.
I wrote in on service three days ago about not being able to use my star reward money, know one has contact me with a response. I have been a loyal customer but the service has been poor.
I signed up for order/shipping alerts but didn’t imagine that those texts would arrive at 3:00 am! A text in the middle of the night scares you. That needs to be addressed. Needless to say, I replied, “Stop.”
Macy’s Kings Plaza Brooklyn, hours 11 when the mall opens at 10am. Great way to expose more people to the virus since a brunch of customers waiting to go into Macy’s. Ridiculous, during this time retail is suffering I would think you would make things easier for your customers .
My mother is 85 and my father is 91. They live in an assisted living facility. They purchased a mattress from Macy’s and it was too big. They were unable to get on it to sleep. I then went into the Macy’s in Lansing Illinois. To try to return the mattress and purchase a new one so that they are able to use it. That was done. On the date of the mattress is supposed to be Delivered they picked up the old mattress and never brought in a new mattress. Due to a Macy’s error A new mattress did not go through in the system. I then went into the Macy’s to let them know of the air and that I had an issue because my mother and father had no bed. I tried to contact the store manager several times to resolve this issue and I have not received a return phone call to date! No one could at least call and have them return the old mattress to my mother until the new one can be delivered. Again my mother is 85 and my father is 91. This level of service is unacceptable. And I plan on contacting the news media.
I do most of my shopping at the Macy’s located in Greensboro, NC at the Friendly Center.
I went there the week of Christmas to pick up some last minute items for my husband. I had already bought him some pants(at Macys) and he wanted a couple more.
I was honestly taken by surprise at the condition of this store. My grandaughter expressed it as it looked like a volcano exploded. My expression was it looked like a tornado/hurricane had hit it. I did not see one single sales associate on the floor, but only the associate at the register. I have been there earlier in the year and have noticed how register stations have been closed, I have noticed only a string of products in the houseware and in other departments, the childrens dept. is always in a disarray and there are no associates to help in any way shape or form. It is desolate to say the least.
I went to your competitors Dillards where It was a joy to see the mens pants folded and in the size order. They did have an associate at the register and another floating on the floor. I found the pants and purchased them. I went on to JC Penneys to the childrens area and found the clothes neatly folded in their perpective area and sizes. I also saw several associates on the floor as well as the ones at the register.
I have my ideas on “corporate” issues, but I think it’s a disgrace how the Macys here is being handled.
I choose not to look through the mountain of clothes or where there is truly no customer service. It has made me sad Macys is in this condition.
My Name is Sherese Gardner I am an essential worker I purchased furniture from you seven years ago that now have cracks and peeling l purchased the extended plan from your third party company my warranty has 12/20 no exact date when I called the third party company they told me that they couldn’t help me because my warranty expired on 12/8/2020 please help.
It took 21 days for the correct item which was some Chanel makeup to arrive as a Christmas present! The first time you sent rouge which I definitely did not order. After talking to countless number of your representatives (many I could not understand and one who hung up on me) I finally received the Christmas present on the 30th after ordering it on the 10th. Next time I will order from Nordstrom’s, Saks, or Neiman’s. Never will I order anything from Macy’s!
I am a loyal customer with Macy’s for over 10 years. I placed an order online on 12/25/20 for Christmas plates and mugs. The items arrived on 12/29/29 at 7:46 pm and was left on my porch . If I would not have peaked outside my window those items would have been outside all night and anyone passing in the streets could have taken them. Anytime I placed an order with Macy’s it is being delivered extremely late at night. The courrier could have been rushing and dropped the box. I opened the items on 12/30/20 and two of the handles in the mugs was broken and there was no receipts in any of the boxes for either items. How is it the customer’s fault if an item got broken in transit. I called customer service and spoke to a gentleman I did not catch his name sine he had a heavy accent and I could barely understand him. After giving him the information to look up my order he said that nothing can be done due to my history. I asked to speak to a manager h placed me on and hold and the phone was hung up on. I called backed and LynnC answered the phone right away she said that I called earlier and ask to speak to a supervisor I said yes. She said I cannot speak to a manager she will send an email and I will receive an email in 24 hours. I know this will not happen. She refused to give me her ID#. She said I am not allowed to even place an order online anymore. I should have been informed of this when I placed my last order on December 25 and then I would have taken my business else where. I placed an order for over $700 for Christmas and these items was shipped extremely late at night and place outside. The items was shipped in about 7 shipment which is hard to keep track of.
My wife tried to place an order online Dec 31, Jan 1 & 2, but was unable to complete checkout, waited ten minutes for the connection before she gave up. Today, Saturday, she tried again, but now the star rewards did not appear so she phoned customer service and was told the star rewards appeared on his system; he transferred her to place order with agent. She told order agent the numbers for the items she wanted to purchase, verified all information, agent told her the total then she asked agent to apply the star rewards. She said okay, then put her on hold and when she was connected it was a credit department recording, “select either 1 for Macys or 2 for Bloomingdales.” What the hell. She tried again, was transferred to an order agent and repeated same information for order, items, name(s) address etc but she was told she could not use the star money b/c she was not the primary on the account. Note: The first order agent did not speak well, transposed numbers, had a screaming child in the background and transferred the call incorrectly instead of completing the order. I don’t know if Macy’s is trying to go out of business, but it surely isn’t promoting sales by having a faulty online service and poor (foreign?) order agents. We will take pause or look elsewhere before making further purchases from Macy’s.
I am trying to get a problem resolved with a expired gift card. after calling the gift card department it was confirmed that the card has a balance of $100.00 and received verbal confirmation that the card would be ok with any purchases. Unfortunately this is not the case, the gift card was declined on more than one purchases and no one can provide me with a formative answer and now I have been told that there is no longer money on the gift card.?! I had been placed on hold and was disconnected after many attempts to get assistance!
What happened to Macy’s? Macy’s was always my favorite place to shop and I had always been treated with respect which unfortunately is no longer the case,!
After my own research I found on the internet the statement that Macy’s gift cards do not expire nor is there such a restriction in the back of the card!! My card # 652000xxxxxxxx. – 040
I would appreciate if someone could provide me with a clear explanation,
what happens to the money if no purchase was ever made with this card??
Why am I unable to get the card re-activated if there is no expectation date?
Why is your customer service by phone trained to be rude and to hang up on customers if they cannot supply a honest answer?.
Someone can always reach me @786-257-xxxx or by email!
I appreciate your respond
Just so you know, I can’t connect to macy’s.com (I made several tries) because Safari asserts that it can’t establish a “secure connection.” I don’t know if this is affecting many people or not.
A returned item was signed for by a Rodriguez on 12/10/2020 @ 11:31 am at Macy’s docks. I have called CS approximately 5 times to get the returned item credited back to my credit card and keep getting the same explanation that it will be credited in 72 hours, it has been 18 business days. The tracking number UPS 1Z876A3R037196xxxx. The amount to be credited is $381.62. Can someone please resolve this issue. Thanks, Ann Furstenberg
II just received my Macy’s statement and they had tacked on a $29 late fee. I pride myself with paying my statement on time and in full every month, this bill was mailed 7 days before the due date. I never have a problem with these false late feels except with Macys. In calling the 866 593-2543, I was forced to listen to at least 5 solicitations for sales on other products/services…unable to opt out by pressing 0 or pound, I finally hung up. I then had to call my local Macys and after several attempts, was able to talk to a representative to have these late fees taken off. I never do this, but was so irate and frustrated, i attempted to call their Corporate Offices, only to be connected to a Call Center and after hearing my complaint, she promptly disconnected my call. I have had a Macy’s credit card for over 30 years, now a Platinum, but am very tempted to cut it up and throw it out, unless the store closes before then. So very disappointing.
I returned an online order item to Macy’s and the item was received by Macy’s on 12/10/2020. I contacted Customer Service (CS) to find out when my credit card would be credited for the returned item, I was told it would be 72 business hours, 72 business hours came and went. I called again and was told the same by a supervisor in CS the very same thing, again, 72 business hours came and went. I called CS again today 1/4/2021 and was put on hold for 33.11 minutes and no one ever came back to the phone, then I called a corporate headquarters number which put me in the Philippines with a person who told me that I would see a credit to my Visa in 7 to 10 business days. I am still waiting for my money to be returned to me.
Your service is terrible. My first complaint is your company farming out phone calls to foreign countries. It was obvious that your rep didn’t understand my issue and I was transferred 6 times until I hung up
My second issue is why your company sent me a delivery date and nothing arrived.
Maybe you can help me with my order. My order number is 212387xxxx
I have been on hold with your customer service department for 1 hour. I called yesterday also and was on hold for a long time also. I tried to order a pearl necklace on line on Jan. 1 but when I put it in my cart it was full price. In the after Christmas catalog I have it was on sale for $99.00. The WebID 262xxxx. When I spoke to a woman tonight she said it was never on sale for that amount. I told her I have the catalog in front of me. She told me that I was not correct. I told her I would send her a picture of the catalog right in front of me. She told me she couldn’t do that so I asked for a manager. She told me it would be a long hold but the manager would not honor that price. I am so upset with the way your customer service handles problems. And your supervisor wouldn’t even come to the phone. I expect a call back from you in regard to this problem.
I returned 2 items on 12/26 via UPS and received a email from Macy’s stating a refund will be processed within 3-5 business days. Today is 1/6 and I called and spoke to someone overseas who took forever to locate the order and said it was going to the warehouse today. But now it will take another 7-10 business days for my refund. This is unacceptable and I will never shop with Macy’s again. Very poor customer service
Good afternoon I purchased Children shoes on Dec 4th, with finish line, I didn’t know they were separate from Macy or would’ve have never purchased, as the customer service is not right. Within a week the shoes lights stopped working this is the second pair I buy for my daughter never had issues, because the shoes obviously have a malfunction I went in the store on Monday abs was told because they were worn, I couldn’t exchange them. I wasn’t asking for refund i just want an exchange, they argued they were worn, I would never and have never returned a used item but these were malfunctioning, supervisor customer service rep kept moving waiting in line to go in sane circle. I understand their policy but it is not fair to a consumer to buy in large store to be told too bad if they don’t work. That’s terrible customer service, I buy from Macy because of hood customer service. It’s the principal in this scenario. Any help is appreciated all I would like to exchange the shoes they stopped working within a week I stood in line for an hour to be sent back to the representative who told me to call she could help, finish line clearly states if shoes are defective they can exchange
Order number is 10805498.
We ordered two large sofas, rugs, comforters and accessories for our home, MACYS CANCELED our order without telling us!!??? When we called they told us that our credit card cancelled it—- that was not true! After two weeks and 7 hours on the phone , NOTHING has been resolved? I’m extremely disappointed, our friends, family as well as myself had the upmost respect for Macy’s products and service…. that has changed. I would like to get this issue resolved to where we get the original sofas at the same price. Thank you for your time, Bob Kistemaker 440-899-xxxx
I have been a loyal Macy’s customer for well over 10 years. I have two items of concern.
First, I received December’s billing in the mail today, January 7, 2021. The due date was January 4, 2021. I know the mail was really awful this Holiday season, but, an email telling us that we are not going to be charged late fe would have been late. The little touches that keep a great company great.
Secondly, my wife went Christmas shopping on Good Friday and happened to purchase a couple of items from the last chance area. She purchased other items also. I think we spent around a $1,000.00 this years a Macys this Holiday season. I’ve been a $1,000.00 customer each year at Macy’s.
Now the complaint. She bought the items on Black Friday gave them to me on Christmas. On December 29, I went to return the last chance items that didn’t fit and buy something that did fit. I found out that Macy’s has a 30 return day policy on the last chance items. I was 32 days. Your policy cannot be any less crummy.
I’m a long term customer that Macy has done wrong.
I am not sure the $30.00 you have screwed me out for two pieces of clothing is worth my giving up on Macy’s.
It is your choice.
I am not sure I can continue being being a Macy’s customer anymore. I await your response. My wife and I both have Macy’s Credit Card at the platinum level. Which we will cancel if you don’t take back the $30.00 in clothing. I expect a response. If I do not hear a response quickly, I will contact the President of Macy’s
xxx Farnham Pl
Bel Air, MD 21014
I have a issue that I have been trying to solve for 6 months please call me at 773 972 9617
Currently, Macys standard of customer service has been unacceptable . In the last 3 months i did not not recieve items from my orders inn two occasions . Even after promise from the customer service no money was refunded to my account . I am a long time Macys customer and I am thinking not to purchase from Macys anymore . My money was lost along with my time.
I sent you a complaint regarding my order #2114535359 with Klarna and my bank account. You responded by sending me two complaints (#210108-001221 & 210106-003247) from other customers that had nothing to do with my complaint. If this is the competency in customer service, Macy’s should prepare themselves for BK. This is truly unacceptable and those at the top should be aware of what is being dished out to their customers; especially when there is a complaint and especially when if not resolved could cost you revenue as well as the loss of customers.
I am disgusted with this company. I have tried to resolve my card issue and still can’t seem to do so. I want someone to contact me by phone as soon as possible. This type of service is not acceptable. I want to speak to a USA based supervisor not some from
Another country I can’t understand. My
Number is 941-504-xxxx.
Hi i purchased a gift for my wife after i saw various reviews of the quality of the perfume. I showed the associate a picture of the perfume i wanted she gave me to choose the correct fragrance and we told her that was it . It was a gift of anniversary for my wife, also the associate told us there are no suitcases of additional items to that product they had ran out , no gift cards either . When I opened the box and she sprayed it the fragrance was not the one i showed her my wife cried and had to take a bath to eliminate the fragrance. This service is not acceptable they should not concentrate in selling quantity but quality service . We are so disappointed because every associate represents Macys i haven’t made my review in the social media until this matter be evaluated by Corporate on a final decision
I purchased pants on December 2nd, 2020, and didn’t received them on the date I expected, so I called customer service, once, twice and they were always telling me to wait. Last time the associate told me to go to the store, which was Cross County, NY, and they also told me to wait. Today i noticed that my address was wrong in the receipt, and I called again, customer service and finally the associate told me I had been refunded on December 20th, 2020.
The complaint is, how come they didn’t have the information clear in the system before? Why did I have to waste my time checking and checking for that and didn’t receive any information that I would be refunded?
Hope you fix this. Thanks!
Credit for chair returned ups December 14th is still not on account. This 4th inquiry. Was referred to a customer service number. WZHICH i called and spoke to 9 different agents who kept transferring we around. Was assured by .com..that account would be credited in full. Has not. Chair was a phone order November 27, canceled same day. Was delivered December 14..and Returned as REFUSED by UPS. Still have not been credited..nor is there a temporary credit on account.
complaint..I understand the policy of 10 days after purchase you can not get the the same price you paid for an item. However I ordered a pair of pants on December 22 and did not receive them until Jan 4 2021. As they didn’t fit, I tried to reorder them for the same price I paid and was unable to do so. Just feel it is unfair to punish me for the late delivery. My original order was 2118842960 and my reorder was 2127272378. I realize it is only a matter of $3 but the principle. I have been a regular Macy’s customer even thru this epidemic.
Your company will not honor our warranty. It has been 3 months of nonstop excuses and outright lies from your Kennewick tapteal branch furniture store.
Lies after lies from the saleswoman , service department, manager etc.
They sent a guy out who intimidated my wife.
They lied about replacing a couch that broke.
They don’t have a replacement and that is the excuse now.
They hang up on phone calls.
We paid $299 for care warranty and one person after the next makes excuses and blame the other.
This is the worst experience we’ve ever had with retail.
I’d expect Macy’s to be more honorable.
My wife was intimidated by your representative who came to our house.
Now they are hiding that fact.
The customer service rep said on 12/12/20 That it would be replaced, now your store said he was new and didn’t know what he was doing,,,
One bs excuse after another.
When I call they hang up, or put the phone down…
I need an answer now, it’s been three months!!
Hello. My name is Laurie and I live in North Olmsted, Ohio. I am working on a mental/behavioral health start up company.
I recently read an article about the Macy’s location in Mentor, Ohio will be closing in the 1st quarter of 2021. I am inquiring about the office furniture used by the staff. Do you donate the furniture or sell the furniture? I am interested in either the donation or purchase of the furniture, hopefully at a discount. Who can I contact regarding the used furniture? Your help would be greatly appreciated. Thank you.
Refused chair..ups returned Dec 14..receipt form ltr saying chair was delivered and signed for..was delivered..but UPS picked up as refused and was sent back December 14. Spoke to Cess in CUstomer Service .com..she advised me chair was returned to ACE..receipt Jan 4. CREDIT WILL APPEAR ON ACCOUNT Jan 18..big. I appolize for being skeptical but I keep getting answers that do not materialize.
I just read about Macy’s decision to close some of it stores. You might as well close the one in Bakersfield, California at the Valley Plaza if you aren’t going to put more effort in providing quality and quantity products. But you haven’t for several years. There IS money in our county, but because of the lack of quality merchandise and selection, many residents shop down south in the Los Angeles and Orange Counties for a good selection. We would love to have Macy’s upscale our store – it is the only anchor store in the plaza. Please make an effort to serve our population. Thank you.
Please review the order # 2105216540 for the Wilshire Love Seat that I ordered for my son who lives in a apartment building. I tried to cancel the order because I was told UPS would deliver this 500 pound love seat to his apartment lobby but not to his room. I made numerous calls and was told I could not cancel this order. The individuals I spoke with never gave me complete information of why and I was just told it could not be done. After repeatedly calling I learned one of the reasons was the person that took the online order put my son’s name on my credit card. I became so frustrated with the scanty information and feeling I was being dismissed I called the corporate office.
I was fortunate after attempting to get this issue resolved for 1 month with repetitive calls to connect with Christopher Ames. Christopher listen to the events that transpired, acknowledge why I would feel frustrated and assured me that he would follow up until this issue was taken care of. I wanted to acknowledge the extra effort he made to resolve this frustrating experience.
Christopher Ames is incredible asset to your department.
I have been promised the Macy’s Friends and Family 30% discount multiple times on order 2093152382. Each time I was told to allow 7-10 business days for the discount to process. I’ve now received a portion, but not all of the discount and have been told too much time has passed to process the balance. Too much time has passed because of delays y Macy’s! Please advise.
I am writing to complement one of your employees, Jessie Nocella she is part of your AST team at your store in Peabody Massachusetts she is an asset and she’s the only person that’s been so gracious and helped me with an issue I was experiencing. Macy’s should be happy to have her working for you and your customer service department she is definitely an asset to your company and should be rewarded for her good work.
I have returned two lotions that were damaged. I have been on the phone for over an hour tonight. I have been hang up on, transferred & then disconnected. I
I have given them the return tracking numbers twice & they still don’t understand. I am done shopping at Macy’s. In these times you would think you have better customer service !
I can not reach a live person on any of your customer service lines. The store does not answer the phone. I have been double billed in a store and can’t reach anyone to help me. The store is an hour away so its not that easy to get there. I need a person who can actually help me.
very disappointed in service I received today regarding order number 2119906502. My tree was not shipped even though I received an email saying it was. this is the second time this has happened with your company. The item is now out of stock.
when I called for service the first time the agent put me on hold and connected me to the automated system for UPS.
the second agent was kind and helpful but my item is out of stock. I would like for someone to find and send me a comparable item
I requested some male and female fragrances samples before Christmas to help get and ideal of fragrances to buy family and friends for the holidays, someone took my information d said sure, so as time passed I return a call to the fragrances department because as of today I still hadn’t received any samples, someone rudly said oh no, we don’t do that you can purchase fragrances, that was so rude and disrespectful, I was just going by what I was promised to receive them at first, how can I get my samples promised sent out.thanks
How would you like to buy a mattress, and box screen and get an email that it will be delivered between 11:45 and 1:45. Then call at 2:00 and be told it would be delivered at 5 and when it isnt call again and be told it would be delivered at 6 and when it isnt call again and be told it would be delivered at 8:45. And then after hearing all that call back to speak to a supervisor and be told there are no mpre deliveries. I ask the supervisor why I didn’t get a call and she has no answer. I ask when its going to be delivered and they don’t have an answer. I’m told they will send an email and when I ask when can They expext a response they tell me 22 hours from now by 3 pm the next day. I got assistance and moved my box spring and mattress to make it easy for the delivery people. Now I have no mattress to sleep on. Not even a courtesy call to tell me that they arn’t delivering. Not to mention that on my initonal call to checkon the status I was put on hold for 20 minutes and the person never got back to me. I had to recall and speak with a different person. The manager (Kelly) says she is going to give me a 15% credit for the inconvienence. That hardly compensates for what Macy”s has put me thru. I will never buy another thing from Macy’s again.
To whom it may concern! During the holidays I made purchases like I do always. I had problems receiving them even after paying to get them faster I called and let them know. These were birthdays and Christmas gifts therefore I had to buy other gifts to replace them. I don’t know what happened the reason I didn’t receive them , but I don’t appreciate not have my money refunded. I usually watch out for my packages, but they lady on the phone told me it was coming on 1/22 but, than they say it came earlier. I have ordered from Macy’s for years and the service I’m receiving is unacceptable. And I don’t intend to let them keep my money. I have been sick going back and forth to the doctor. And if they are leaving packages on the end of the porch as I have seen on others. There’s no telling what happened to them.
If someone doesn’t contact me soon I will have to contact the CEO of Macy’s.
I called the number and pushed 4 for complaints and they said it is not a workable number. This is ridiculous what kind of company is this!!!! I WANT ANSWERS!! Not a big run around. NOW
Visited Livingston, NJ store (Jan 18th). Found the store manager, TARA, to be most helpful, informative and pleasant. Happy to hear the store is to remain open.
Order # 2120033987
I am very disappointed in Macy’s Customer service. I had ordered 4 sweaters for my co teachers and when I received it only 3 sweaters were in the package. I went to the local Macy’s and they gave me a list of Macy’s that carried the sweaters. I called Macy’s to tell them they needed to send me the sweater that they did not include in my order and the supervisor Lina, # 91183522 was very abrupt and said there was nothing she can do and had already issued a refund. I told her there were 4 sweaters at Idaho Falls Macy’s and I did not want the refund and she said there was nothing she can do. I will not shop at Macy’s as I only deal with people who have good customer service skills and this supervisor definitely did not.
I purchased a mattress on 11/29/20 – salescheck ID 39697433. I heard nothing back for a week so I called 888-822-6229 to inquire and the 3rd party vendor had no update so a customer service rep contacted asking when it will come, and I was supposed to hear back in a few days. I did not hear back so I called again, customer service rep contacted asking when it will come, and I was supposed to hear back in a few days. I did not hear back so I called again and stated that I no longer want the mattress as it should not take AN ENTIRE MONTH to get the mattress and it’s unacceptable that nobody has communicated the status with me. Paperwork was filed with the customer service rep that works in the Macy’s department (forgot her name, but she’s the ONLY person I’ve spoke to all the times I’ve called that has half a brain) to cancel the order. She said if it arrives anyways, refuse the package so that it gets returned and I don’t pay for it. Today, 1/19/21, nearly TWO MONTHS later, a mattress shows up. I’ve been on the phone for three hours, speaking to people I can’t even understand who absolutely do NOT care and either pass me to different departments or send me to an extension that just rings and the line goes dead. I was told that if I want to return the mattress, then I lose 15% of the cost. I am stuck with this mattress I don’t want, have spent HOURS dealing with people that have the IQ of a rock and am just supposed to keep this? I had to keep calling to see where it was at, I requested it be cancelled. I NEVER received ANY communication from Macys or the vendor. EITHER WAY, MACY’S, SHAME ON YOU! YOU REPRESENT THAT VENDOR – OR DON’T BE THE MIDDLE MAN! I have spent tens of thousands of dollars at Macy’s – I encourage you to give me a call and look up my account – and guess what? I will absolutely NEVER EVER EVER shop in your store EVER again and I am posting this on every available social media site, yelp, BBB, etc. SHAME ON YOU and you REALLY need to do an audit of your employee’s capabilities at the furniture/mattress customer service branch, they are INCREDIBLY not helpful!
I have a major complaint!!!
Yes, my name is Karen Clement. i have been waiting for my sofa since October 24, 2020 every time I speak with a representative from Macy’s furniture department they keep advancing my date by 2 weeks on when my sofa will be at the warehouse. One representative had told me my sofa was at the warehouse in December and told me, someone will be contacting me within 10 days to setup a delivery date. I was told later, that was not true. It started that my delivery date would be December21, then January 11, then January 27 now today the representative from Macy’s says the sofa won’t be delivered to the warehouse until February 1.
I asked the representative could they give me your corporate number, they told me to look it up online…no help at all, he just passed me off.
I have neighbors that have ordered their sofas from 2 entirely different stores after I placed my order and both of them have received their orders at least 2 weeks ago.
I need to know when can you deliver my sofa, I have already paid a $500 deposit. I need my sofa…
Very upset customer!!!!
I have had the worst experience in my entire life on the macy’s online website I made a purchase on 12/12/20 and only received half of the order and have not as of 1/21/21 been refunded UPs screwed up my delivery and im being prosecuted, and constantly lied to by the customer service representative who tell me something different every time I call
I am a very loyal customer but around Christmas I requested some male and female fragrances , to help me with my fragrances gift choices was to I could be sent some , never received them called back to check on it was pretty much talked to as if I was lieing and rudly was told , we don’t do that , wow how sad to be treated with that type of customer service , over fragrance samples and am always shopping there
I have a simple request that 3 of your outsourced operators couldn’t resolve. They either misinformed me or hung up. I have patience to email you, but think of the customers who wouldn’t tolerate the incompetence, lost money.
I just need to be able to receive your email mailings (sales/promotions). It isn’t in my SPAM, and when I sign into my Macy’s account to request mailings, it says that I am already in the system. Please assist.
I am cancelling my card and will no longer shop at your stores. Politics and retail do not mix. I will support businesses that do not use cancel culture to try and destroy someone ( my pillow) that doesn’t support your personal choices. Cancel culture is going to bite you back folks. Not all will write you, but many will boycott you. Not for your politics( because really, we don’t care) but censorship/ cancel culture affects everyone and you played right into it. Hope it works out for you. Sincerely, Dawn Sackman, DVM; small business owner; shopper extraordinaire; quite disappointed with mindless fools
I place a order on December 27 and I have not received I have called once a week and still no order. Since I have ordered some items are out of stock. I have since ordered these items from other businesses. The customer service is awful and don’t speak English very hard to communicate. I am done with Macy’s. My phone number is 931-265-xxxx
I called Macy’s telling them that I had a charge on my charge card for leggings I never bought. Now they took away my Macy’s charge and instead of issuing a new account which they told me they did but I never received they keep sending me letters every week telling me they are looking into the problem. At this point I am really disappointed in Macy’s. I put in a complaint and I’m being treated as a liar and thief.
I’d appreciate a reply as I’d like to know do I have a Macy’s account and is my refund happening or not.
I went to the northpoint furniture macys. It was the worst service I’ve ever had in my 30 years shopping. The store manager was aggressive towards her employees loud very rude. I had to see her about a order she didn’t know how to help my stituation obviously she lacked training.Ill never shop there again.
Sales check #3986-8297
Very poor customer service, no feedback whatsoever on delays. Unavailable merchandise should not be advertised and given a ship date.
I am very disappointed with Macy’s.
I spend thousands of dollars with your company yearly and never once was aware of a waiting period to get a refund and when I asked where I could find this information, I was told only customer service has this information. Not sure why your company couldn’t make this small issue right seeing how Usps and ups couldn’t find the package. I promise I will not shop at this store again and I will be reaching out to my attorney regarding this matter because it is not about the money but the moral of it all. Not only this but bad news travels by mouth and I am ok with telling my story on my platform. I asked for NDA of product or refund and neither could be done! I do not understand the logic from a business stand point of how it is ok to loose hundreds or thousands of customers over making a bottle of cologne right for a customer!
Hello! I have tried unsuccessfully to get a refund that is due me for twenty six days now. Can someone please help me resolve this issue that will take 5 minutes?
Given your company has given in to the new cancel culture movement regarding Mike Lindell and My Pillow, your company is now on my list of “no shop”. The cancel culture movement is an effective weapon of the Left, but only if companies give in to their twisted goals of ruining the lives of honest, hard working people. I would hope your company would reconsider your position, but until and unless that happens, we will no longer purchase any products from your company and will be passing this news along to our friends and family as well.
I have been trying since January 3rd, to resovle an issue with Macys concerning a check that was sent to me in error and I had requested that Macys stop payment on the check as I was not going to cash it. In the meanwhile Macys had contacted and turned thus matter over to a collection agency. I don ‘t owe Macys any money and I surely don;t owe this collection agency any money as no goods or services were render.
Please, can anyone in management from Macys credit or checking depart couild call me, it would be appreciated. As I would appreciate the opportunity to submit to them the eamils and faxs I have sent concerning this issue that have now taking on a lfe of it’s own. My number is 203-314-xxxx
hi I purchased certified diamond Stud earrings on 11/29/2020 as a Christmas gift. the earrings came minus the certificate. I called and spoke with Kizzy Ledford (service ambassador , store support, Macys inc) she said she would check and get back to me. she did a few days later stating I needed to go into a store to have them help me. I went into the Frederick Maryland store at Francis Scott key mall and spoke with a salesperson named donna she also consulted with her manager carol snow. I was told on line should have been able to handle this. I was told that they would call corporate and get back with me they have not. I called two other times and still haven’t got a call back. also my husband wanted to buy the extended warranty on the certified diamond studs and we were told that we had to return and re purchase them so we did. I tried to call the on line customer service to try to get assistance again. I was told since it was purchased in store they couldn’t help me even if it was originally purchased on line. I was tossed back and forth between people. I asked for a manager (Andy)and was told he could try to call the store but other than that he couldn’t help. he told me he called the store and was put on hold, he would try again and call me back with an update he didn’t. I finally somehow got connected to a very nice lady (kai)not sure of the spelling she works in the furniture dept, she went above and beyond tonight to get me help. she sent a message to her manager asking for assistance while we waited for a response she called the Frederick store and was able to connect me to the manager who now has time to help me. so we will see. I just really didn’t appreciate the run around I spend a lot of money at your store. I simply wanted help and nobody was willing to help. someone could have offered many options such as trying to get the coa for me, offer me a discount, offer to send me a new certified pair with a certificate or even simply a refund. customer service has really failed me. I’m so thankful for kai.
Order #2179874223. Someone else’s name (In addition to mine) is under “shipping address” on form enclosed with recent received item. That name is ASHLEY GLAZER and must be removed ASAP. I do not know this person. And do not know how it got included.
I called customer service 1/29/21 and was told there was nothing they could do. Surely this is wrong and I do expect it to be rectified.
Please help. Thank you.
I am writing in hopes that someone can help me resolve a problem I’m having with a Macy’s purchase. On 12-12-20, I ordered several Christmas gifts from Macy’s on-line for my family. Among those purchases was a $50.00 gift card for my daughter-in-law, whose name I’d Brenda Finley. On 12-13-20, I was notified it had been shipped, but contained no further shipping tracking information. All my orders arrived to my various family member except the gift card. I called Customer Service on 12-27-20 and spoke to Valerie who assured me the gift card was in transit and would arrive in 3-5 days. It never arrived. On 1-10-21, I used the on-line Customer Service and explained everything again. The on-line Customer Service representative was named Brenda. She said they could cancel the first gift card and re-issue a new card and email it to my daughter-in-law with a confirmation email to me that it had been sent. I was very happy about this. She said I should receive an email in 24 hours. Neither I or my daughter in law received anything. I called Customer Service again and spoke to another Valerie, not sure if she was the same Valerie from my first call or not, but she said her Macy’s ID number was 91186993. She told me they would cancel the first card and email a new card to my daughter-in-law in 24 hours. My daughter-in-law still did not receive anything, nor have I. Macy’s debited my checking account for the $50.00 on 12-14-20. My order shows a Refunded now on my purchase account, but no refund to my checking account or gift card sent to my daughter-in-law. My order number for the gift card is#2154631818. Can someone please contact me and resolve this issue? Either the gift card should be emailed to my daughter-in-law ASAP or my checking account should be credited back the $50.00. Thank you.
My return was received in January 12, 2021 and I am still waiting for my refund. Cannot get any information from the website. Very unhappy with this.
Hi my name is Lourdes Dauwcer I’m an associate at MACYS DADELAND MALL..I need to Express how I feel in reference to the change in salary non commission in my department. I’m a full time associate whom works normally 40 hrs or more if hrs are available. I always comply with all of your requirements and I’m unsatisfying with how you are evaluating us as all it was taking into consideration was sales. I understand Macys is a very reputable store were the associates need to have customer service, loyalty, my client and much more up to an outstanding level..I work very hard to comply with all and I’m not happy with my salary as it was set based only on sales. To comply with the rest takes time and to serve the customer is my priority. I think I should be recompense with a little more per hour. I understand other associates whom worked only part time and not with the same experience and professionalism as me are getting pay much more elevated salaries. Please who do I need to contact so you can reevaluate me. I will greatly appreciate your prompt response.
Your website does not work. I try to look at other sights and it will let me in but then it stops. I have a I-phone 7 I am sure I’m not the only one complaining about this.
I have been a Macy’s charge customer for over 40 years and have never been so disappointed in the customer service I have been receiving lately. My last encounter was by far the worst. I spoke to two representatives who more or less told me that I was wrong . I had an online order which was delivered as a gift. When I checked the order screen I clicked under the red boot. Turns out a pink boot was delivered to the recipient. I was told that I ordered the wrong color. I still have my order Congo and the picture shows a red boot. La Sunset. I really would like to speak to someone about how this was handled. Supposedly it was handed over to management who was supposed to get back to me. Never happened.
Purchase mattress set on Dec 18, 2020 at your Fayettesvile, NC store. Found out later it was back-ordered, Macy delivered the box springs on Jan 13, 2021, still not mattress, founded out on Jan 30, 2021 mattress in warehouse, will not deliver to Feb 24, 2021, wrote a letter to CS, just got respond, delivery still 24th. THIS IS NOT THE WAY MACY WAS BUILT> Incident 210205-001274 to read my problem and your respond.
I am trying to speak to someone about the way a customer service complaint for on line order was handled. I have gotten no response
As I was going through my jewelry box today I came across a gold opal tennis bracelet that my husband bought me nearly 5 years ago from your store.
After wearing the bracelet for only one day the clasp broke, I immediately took it back to Macy’s but was told they could not fix nor replace it because I did not have the receipt. I then took it to another jeweler who informed that the bracelet was in fact not gold as my husband had been informed, and for me to make Macy’s fix it. I am just merely asking for justice in this. My husband spent his hard earned money, it should be on my wrist, not in my jewelry box. Thank you
need to speak to the CEO about ongoing problem with merchandise getting delivered and I have been charged twice my money is tied up with a hold at the bank for 7-10 days store manager not available until Monday and now being told can’t get delivery until too late.
I have bdem unsuccessfully searching for the Black large Macy’s reusable mds
mesh shopping bag i once purchased years ago, but lost…it waS originally used just for in-house Macy’s shopping. I would pay dearly, even if used. It hps me shop and travel with my walker
I am with the Building Department of the Village of Vernon Hills and I a trying to contact Neil Gauen regarding a permit filed in Feb 2020. The permit has not been picked up and there are review fees the Macy’s owes us. The permit is for an interior build out at Macy’s Hawthorn Center. I tried to contact your headquarters but the gentleman would not allow me to talk to anyone. Can someone please call me regarding this permit.
I have been a loyal Macy’s customer for so long , but i just had a problem this month about ordering 5 rings total just this month and 3 of them was all the same exact rings but they kept sending me the wrong size instead of the correct size that i want. And one that ordered that came correctly was tarnished with green and brown color and I had to reorder it again. So far, for the past 2 weeks alone I have spent about $1500 to your company. I know that is not a lot considering that this was supposed to be a Valentine’s day present for me from my husband and yet I don’t have the correct rings. I have called customer service and the first time I spoke to someone named Carol, she was just really rude on the phone. And the second call as we speak I have been on the phone and on hold for now almost 45 minutes. I have been told that she need to reorder that same ring for the 4th time and I’m afraid that it will come back in a wrong size again. I have NEVER ordered 6 rings total in a span of 2 weeks before but i just did now. It is really so frustrating to do this to your loyal customer. I don’t normally write reviews or complain but unfortunately this is the first time because I am so upset.
My comments are not being posted. Why?
To whom it may concern,
This is regarding a sofa I purchased in October at the Okemos Store. I have always received the best treatment at this store and have no complaints about that. I have called the main store with inquires regarding delivery of such sofa. Delivery date has been changed 7 times and I still have no sofa. I realize with the pandemic since have changed a little but I would like to know when and if I will receive this sofa. Thank you for your cooperation
PLEASE HAVE SOMEONE CONTACT ME ASAP REGARDING A SITUATION THAT HAPPENED TODAY AT THE FLORIDA MALL IN ORLANDO FL. A MANAGER (or at least that’s what he claimed to be) almost hit my wife in the head while trying to knock my phone out of my hand. If I do not hear back from anyone you will hear from my attorney!!!!!!!!!!!!!!!! I am very very very upset and disappointed because of the way one of your store managers acted. It is very unprofessional, disrespectful, and illegal the way he talk to me and swung at me.
PLEASE HAVE SOMEONE CONTACT ME ASAP REGARDING A SITUATION THAT HAPPENED TODAY AT THE FLORIDA MALL IN ORLANDO FL. A MANAGER (or at least that’s what he claimed to be) almost hit my wife in the head while trying to knock my phone out of my hand. If I do not hear back from anyone you will hear from my attorney!!!!!!!!!!!!!!!! I am very very very upset and disappointed because of the way one of your store managers acted. It is very unprofessional, disrespectful, and illegal the way he talk to me and swung at me. I WILL PRESS CHARGES IF SOMEONE DOES NOT CONTACT ME!!!!!! I have a police report and I will have my attorney pull the store security videos and I will leave it at that I’m not gonna leave any more messages describing anything on this website either somebody contact me or I’ll see you in court!!!!!!!!!!!! After threatening me the way he did he’s lucky he’s not in the hospital and I’m not in jail
I have tried to get a broken chair replaced since October and keep getting lied to and put off. The chairs are on the road as of 2/17/21 and we will have it this week and once again delayed. If on the road where is it? Lie after lie and a big one today that led me to believe you discriminate by zip code delivery. I printed the info by rich zip code and ours, not so rich. Amazing what I was told. The chair has a board sticking out between the cushions and now a piece of the chair feel off of the bottom and almost killed me by jack knifing the chair. Just give me a new chair or a credit for a different chair.
I bought 2 tennis shoes for my grandson order number 2190088938 I received them after a long wait one of them I ordered size 5.5 w they sent it size 12w I called them and of course after long Waite over the phone they said they will send me the correct size and pick up the wrong one also after I waited I received another one with the wrong size so I called again and I called many times and of course they said sorry it’s a manufacturer problem we don’t have but you have to send us the other 2 by March 24 or you will be charged for them I told them I will not go out with COVID I have been home since last March and they said they will send usps to pick them last Friday I waited all day on them but they didn’t show up of course I called again and again and they say no supervisor can talk now but leave us your number and they will call you back and nobody and I can say every time I called I waited over 20 minutes so today I told them that I was calling the executive office after waiting 25 minutes for a supervisor and a lady came to the phone she didn’t even apologize for all this inconvenience that I have been through for 2 weeks so I wanted to share my experience with you and I will never buy anything from your company again I spent relentless time over the phone and I still have the shoes at my home they promised tomorrow they will pick them up but don’t trust them anymore so I hope I will not be charged for these tennis shoes and tomorrow will be there last chance to really pick them I just wanted to make sure you all are aware how your people treat the costumer
I am writing to express my disappointment in my visit to Macy’s at the Cerritos, California location. It was more than a disappointment when told that there are no available dresses on the floor in my size (20/22). Additionally, 2 dresses were found in the back that are formal, which is not what I was looking for
I purchased a bed and frame Salescheck Number: 40596617 .
I was told that if the frame that I have fits the bed I”m purchasing that I can have the delivery men return it and I will get a credit for it.
My frame fits the bed, so the delivery men were to return it
Also, I purchased a “Total protector waterproof mattress enhancement” a few days after I purchased the bed. All purchased were done over the phone.
I was emailed the invoice for the bed, but not for the mattress protector.
I called your customer service 800 number several times but was disconnected each time.
So please credit my credit card for the cost of the frame, $129 plus 7% sales tax
email me the invoice for the mattress protector
I have been unable to access my account online. After several unsuccessful attempts to correct, I am asking for your help.
I’ve been trying to see whats going on with my online order for almost a week. Everytime I call macys north park mall store they tell me its still processing. But when I call the online order department they tell me it been shipped to the store since 2-27-21. I ordered this necklace on 2-21-21. Macys online order department don’t understand why my order is not there for pick up and neither do I. I would love to get to the bottom of this matter but evidently the employees don’t know how. My no is 214407xxxc order no 219725xxxx
I had a horrible experience with Camryn Williard in Franklin, TN at the GrrenHills location. I have recorded the call and am still insulted when I replay the recording. I have called numberous times to the corporate number, and get disconnected when I hit #4, for customer service. I cannot believe how low scale May’s has become.
was told an item was at a store to purchase went there and was told it was not there.i was wanting to buy a g shock watch with a 400.00 sale price.i wasted time and money based on bad information from a macys rep.my tool was 16.oo and used at least 6 dollars gas from staten island to brooklyn kings plaza could you be so kind as to no help me buy it online i guess since i cannot see it?? a 25 dollar gift card or credit would be appropriate.
Disrespectful Macy’s Customer Service Supervisor
We need to perform a Wage Garnishment on one of your employees, and need to know your company procedure for completing this process. Please contact me at (310) 663-xxxx.
I am very disappointed in Macy’s customer service. I ordered 2 sweaters online in December. They did not
fit. Because of Covid I waited to return the sweaters to a Macy’s store. I went today (March 9) since I have had by 2 vaccinations. I was told that since it is past 90 days I cannot receive a refund or exchange. I am a 75 year old woman and did not feel comfortable going to the store prior to the vaccinations I don’t think I should be penalized. I appreciate anything you can do to help me.
Hi my name is Christine velazquez I live in New York recently I visited Macy’s in Woodbridge and on the same evening Macy’s in Menlo Park Mall I need to say very disappointment in the plus size woman section in both Macy’s I was in discussed with the mess that was there and both Macy’s as a plus size woman it’s very hard to find nice clothing and when you depend on a department store like Macy’s and couldn’t find anything because of the this order and confusion of the department somebody should really look into this thank you for your attention.
I’m sending you this email because I purchased a Michael Kors purse on December 6, 2020, that was supposed to be a Christmas gift. The person that delivered it sent it to the wrong address so I contacted Macy’s and they sent me a replacement purse that smelled like perfume. With purse was returned on January 15th. I called in January one week after I sent the purse back and the lady I spoke with said it got back to Macy’s on the 25th of January. I asked when will I get my refund and she told me that it was processed and I should get an email. Well, I’m just now noticing that I haven’t gotten my refund back for this purse so I called on March 09, 2021, and the guy I spoke with said the manager will manually process the refund and I should get an email in 24 hours. Still no email. I called back again today and the manager said the refund will be processed and she can walk me through how to see it. This has been since January and Macy’s has it merchandise and my money and all I’m hearing is that it will be processed when it should have been back in my account 2 1/2 months ago. This is very unprofessional for a big company such as this one. I do all my shopping here but now I’m having second thoughts. All I want is my money back. the order number for this purse is 2145514602. I’m hoping you can help me after all the running around just to get my money back.
I received an E-Gift card #851185025599503 cid # 8803 on 12/25/20 ,for Christmas,from my daughter and her family who live in Seattle WA. Shorty after the New Year’s Eve I printed the entire page presented it to a Macy’s associate at checkout, per your instructions. I was told I had a Zero balance and was told to call 1-800-511-2752, which I did.
Below are short statements of my phone conversations with your staff in the “E-Gift card department “
1/8/21 Reported o balance on my new E gift card. I spoke to several people and repeated my problem several times! but after 46-60 minutes on the phone, I provided my name address and phone number . The associate, Kate was able to confirm my card was used in Oregon on 12/29 & 12/30 by the person. She said they would initiate an investigation and they will get back to me within 14 days.
On 1/19/21 After not receiving a call back with results of investigation I called customer service again and spoke to
Jeo. I explained my situation again! And again was on the phone for a very long time. Jeo requested my name and address and said they will mail a replacement card. He put me on hold for a very long time, he said he just needed to get it approved by his supervisor. When he finally came back on the phone he told me my card cannot be replaced. I asked to speak to a supervisor, but was not connected to one. He said my daughter would have to call and report the E-card stolen and provide a confirmation number. I asked to speak to the Consumer protection supervisor. Jeo put me on hold for a long time and then was disconnected!
I was going to ask my daughter to call customer service to report the theft, but after what I went thru and her being home with two small children during this pandemic I could not bring myself to burden her with this issue that I feel could very easily be resolved since your department did confirm the card was stolen and used in Oregon. I live in Southern California! Can you approve this ECard to be replaced? Also, Macys has to have a more efficient and effective way to resolve this issue. Thank you
I’m looking for help from someone in corporate that can help with getting my job back. My name is Taumi Carr and I was employed at the Macy’s in Kailua Kona Hawaii. I was hired in February and told the persons hiring me that I had some severe health issues and that I’d been scheduled for surgery March 11 2021. My reliability was very poor due to the excruciating pain I’m in on a daily basis and the severity of my disease. I spoke with Keana one of people leaders who keeps track of reliability and things of employees she told me my reliability was of concern and AFTER I had surgery and time to recover (I told them upon hiring that I would need about 1 week before returning to work) so she said AFTER I came back to work would I be able to make my scheduled shifts because my reliability was in question and if I couldn’t make my scheduled shifts I’d be LET GO AT THAT TIME. I tried taking in dr notes to show that my disease was causing me to miss work but that my surgery would allow me to resume my regular activities like normal. I was told dr notes aren’t accepted. It is March 12-2021 the day after my surgery and I called and spoke to Debbie who informed me I’d been terminated because of my reliability. But Keana told me that I’d be terminated IF UPON RETURNING FROM MY SURGERY AND WEEK RECOVERY I WAS UNABLE TO FULFILL MY SCHEDULE OBLIGATIONS. I am aware that my reliability is bad at this time and I told them that’s why I’m having surgery so that I can resume life like normal. I’m begging for help from someone at corporate to be given another chance to show that my surgery is all that what was needed in order for my reliability to be just that RELIABLE!!!! Not to mention I was told one thing and then find out the opposite was done. Please please help me get the Kona Hawaii Macy’s to give me the chance to do as I said which was, after my surgery I’d be able to keep my scheduled work shifts NO PROBLEM!!!! Please help me get another chance and please hold them accountable to their word “after surgery and recovery time you will be terminated if your reliability doesn’t improve and if you cannot show up for your scheduled shifts”. Please please help me I need this job and I know that after I recover a little bit I’ll be good as new and able to fulfill my work obligations. I’m certain of this working and being the reason I was missing so much work in the first place because I’ve had 8 surgeries and every time I’m able to get back to living my life as normal as possible for a woman with my disease. Please just give me the chance now to prove it.
Chicago and other cities are working to survive Covid. Macy’s show your support, leadership, courage and creativity by keeping Macy’s keep Macy’s on Michigan Ave Water tower. The world has survived wars and worse and Macy’s can’t figure out how to keep running for Covid. Shame on you running out on the people of Ill. when your CEO makes 10 million dollars plus. Shame on you- where is your leadership ?
I bought my wife a pair of earrings last christmas. I never thought bout where they were made never knew companys bought jewelry from china. Greed will sooner or later take the country down like 2008. To bad most companys just want more and money. I know almost all we buy is made in china but can’t macys find and sell something made in this country. This country is going down hill fast. Earrings were 116.00 guess macys probably paid 25
00 for them. Won’t be buying anything from macys again.
Right on Richard. When will America wake up and stop buying products (everything) from China. “This country is going down fast”; VERY fast, and we poor fools don’t even realize it. Come and get us China, we no longer deserve to be free. (We will all learn to speak Chinese , for the inevitable.)
I just canceled my Macy’s credit card. So sad that in a difficult year and being out of work for 7 months that my $30 late fee could not be waived a second time and I can no longer shop at macy’s
This is John James I use to work for Macys here in Atlanta. I’m currently getting into The Army and I’m filling out paperwork and they would like to know who was my supervisor.
I have been a longtime Macy’s customer. I have also been a longtime Lancome user. I have used Lancome Mineral CC Cream & Lancome Aquagel Defense 50 for many years. I have always purchased them in advance as to not run out. I developed a severe reaction to both of these products on 2 separate occasions. My skin was burned both times. I had 2 unopened Mineral CCCream & 1 unopened Aquagel Defense that I tried to return at my local store. The items were out of the return window which normally I would understand. I did not use these items as much as I normally do due to Covid & having to stay home. I normally would not pursue something of this nature but due to the fact that your stores were closed last year for a period of time & that I have had an adverse reaction to these products I would greatly appreciate being able to return them regardless of the time of purchase. These items are not cheap.
HI – I returned merchandise I received for 2019 Christmas. Macy’s sent me a “merchandise only certificate.” I tried to order merchandise on-line, but they would not accept my certificate stating that I must buy the item in the store only. I have been a credit card holder for over 20 years and am quite annoyed. I do not shop in stores with this pandemic. Is there anyway you can grant me credit so I can shop online?
The certificate was issues 9/30/20 and its # is:
1703918xxxx. It’s for $32.13.
Any help you can give toward this problem would be greatly appreciated.
I would like to tell you about my Macy’s experience. My husband and I needed to purchase a new mattress, so we went to Macy’s on Gandy Boulevard in Tampa, Florida. It was September 2020, we purchased a mattress and waited for it to be delivered. It was cancelled twice and finally delivered on January 12th 2021. All good right? No. They delivered the wrong mattress, we didn’t discover this until after they left our house, after calling customer service and transferred several times, frustrated, we went over to Macy’s on Gandy Boulevard. We were given help calling customer service and we’re told we would have to wait for them to contact us for pickup. After not hearing from customer service we called and found out it would be another month before the exchange. They delivered the correct mattress on February 18th. We had this mattress about a month and my husband would wake up with back pain. Again we went to Macy’s on Gandy Boulevard and Becky was very helpful she called customer service for us and gave us a pickup date of March 16th. The two young men that delivered the wrong mattress asked us to give them a good review, and left us with a list of what Macy’s standard is, but, they did none of what was listed on that sheet of paper. So Mr Jeanette your “WHITE GLOVE TEST”standards are not being met !!! I’m done with Macy’s …A UNSATISFIED CUSTOMER .
Dear Jeffrey Gennette,
Dear Jeffrey Gennette,
I was a great customer of your Macy’s stores up until Friday March 27, 2021. That’s when I called and asked one of your stores in Georgia at the town center.
I had recently placed to orders from my phone number 1-678-594-xxxx this is my last order number #2215579085 and before this order I made another order on March 10,2021 which is my reason for emailing you.
In March 10 I ordered a evening gown in the color of gun metal. I purchased that gown for $76.50.
And I went over by a few days to get a price adjustment. On March 27, I received a text fro Macy’s that the price dropped to $55.65 which is a total of you got it $23.85.
I called and talked to several people who told me no they would not give me that adjustment you should be so proud of them! So, on March 27th I paid my balance off.
I have an order outstanding so, I asked if I brought my gown back to the store with the receipt could I get a refund for what I paid then turn around and buy it back for the sale price he said yes.
I am handicapped so I ask him could he just do that? He said no. So, I paid off the account and left it open until the outstanding order comes.
Then I will return the gun metal gown and all of the dresses from the order #2215679085. And get a refund for both orders which is a lot more than 23.85 and close my account with Macy’s.
I have also looked up your subsidiaries and I promise you will never get a penny from me again. I believe if I were white they would have refunded me. There are several businesses that have gone out of business and I pray Macy’s will go out of business next then your subsidiaries if you don’t return my $23.85.
I called Macy’s to make an order and use my coupons and gift certificate since i was not able to do that on my online order. I was left on hold with Daniel then hung up on. Called back and was hung up on again. So i called back the following day to use my gift certificates on my order and was told i could not because it was the next day. I explained to Daniel that i was trying to do that the day before right after i placed the order and was hung up on twice! He was very rude and said i could not use my Macy’s gift certificates that it was to late! And when i hung ip with him i was supposed to be taken to the survey to review my customer service and I was left waiting with no survey!! This customer service was the worst I’ve ever had!!
I will be anticipating a call back from corporate. Im not sure where your customer service department is, probably oversees but its the worst!! I would like to get a U.S.A phone number please!!
No longer carrying women’s plus sizes in the retail stores? I will no longer be shopping at Macy’s in any department.
My concern is about the customer service of Mary Briggs/Brigget…not to sure how the spelling of her last name,is she is at the Macy’s store located in 15300 Bowie Maryland, Md 20716.(Bowie Town Center).She was on duty when i informed her that help was needed at the shoe section,she inappropriately replies with an unprofessional attitude there is nothing i can do about and kept walking away.I have never seen any manager address a customer with a condescending Attitude.
2. I was in the store to pick my items from the customer service on the 1st of April. i saw Mary B with two other manager and what ever it was she said loudly Are you Crazy??That is very disrespectful, unprofessional, despicable behavior i have never seen or heard in any work environment in my life.
She needs to learn or thought to be polite and
professional and be retrained.She needs to realize that Macy’s has a standard.That is very offensive,the customer at the Jewelry counter turned her head.Please use your good office to address this concerns.She is not a 5th grader .Thanks
Your gilbert store are so damn rude. I went inside to into your gilbert store to purchase women perfume not a single person came up to offer help. We asked for help but they pointed someone should be in the perfume areA to help. No wonder this store has no peoples shopping because of the customer service level at this store.
I was in your Ka Makana Alii store the other day and I was appalled and surprised at the way one of your sales associates in customer service was talking to the other, so much disrespect.
My name is Mrs. Cavett card number 8770.
It has been about two years now that our credit score has been badly impacted due to your inefficiency and lack of compassion for little citizens like us. This credit card had been resolved after a year long follow up on the issue. However my niece’S CARD was a complete mixed up in spite of the the receipts being checked and cleared at the Macy’s shopping mall in vegas . her name is lilia medios . please call me at 702-782 xxxx mrs . cavett ..a teacher who has very limited time to make all these follow up calls .
Today I was at Macy store 2860 Cumberland Mall SE, Atlanta, GA 30339 and spoke with Supervisor Regina to convey the following complaints to the store manager Cassandra Edwards who was out on vacation. (1) The ladies bathroom was deplorable with urine all over the floors & toilet seats. The cleaning people need to deep clean ALL the filthy stahl doors, mirrors, floor etc. (2) Your Buyer for the Plus Size Women’s Dept. is doing a horrible job. Clothing is limited, mostly winter stuff and ugly. There’s no new merchandize for Spring. I showed Regina a few racks of cloths that looked like they’d fit small size people. This store needs to get with the program.
Not 24 7 like you claim.. I was on hold trying to route to customer service for 7 kind ..4 attempts. Frustrating
I purchased a 14k gold necklace from Orland Square on 2/25/21. The balance of $380.00 which I owed was paid in cash. The sales clerk took the cash and did not give me credit. Now my account is still showing the balance due. Please, there should not be salespersons working at any store. Thanks for an immediate response
Hello, im a small business owner in Denver Colorado and ive lived here for 12 years with my wife and 5 children. Over the years, especially during the holidays, my wife and i have spent lots of money in your stores. Our kids are spoiled rotten, but damn they are stylish at school. Today my two friend’s were with me at your Flatirons location in Broomfield Colorado looking for an anniversary gift for my wife. My wife is reslly hard to shop for after 25 years of marriage, and she LOVES Macys so there we were, trying to accomplish the impossible.At 3.45 today we were completely humiliated by one of your store managers. I guess we were lingering, but like i said my wife is hard to shop for. She was a rude, stuck up, haughty horrible human being with zero customer service skills. She even called security at the end and two of them followed us around until we had enough. Thats easily one of our worst shopping experiences in life that ive experienced, my two friends as well,and i doubt we will ever step foot in that particular Macys EVER again. In fact it killed all my possitive , happy experiences with your store because she humiliated us
it was all for nothing, except maybe my friends tattoos, at least thats all we could put together. I think that woman should apologize, and she should get TONS of training in customer service and problem solving to keep her position as a macys representative. As a small business owner i can tell you that my heart would literally stop if i were ever to catch one of my employees representing our company in such a way. All three of us are still in shock from the verbal abuse and blatant disregard for our civil rights, our dignity and our liberties as free Americans enjoying a beautiful spring day shopping for my 25th wedding anniversary. Thanks for your time, take care
I have gotten in-touch with a manager regarding a rug I purchased. I am supposed to go to the store where I purchased the rug and they will inspect it. If they see a problem they will let me make an exchange. I am supposed to sign for inspection if for some reason the do not accept the return they will return it to me. I have asked for a 20% discount to keep the rug but they will not accept it. The cost of the rug is 894.98. It was on sale of 70% and she told me she could not give extra discount. She willing to give me a new rug and make no sense why I can’t get the extra 20% off. If it possible could you respond before I go to the store tomorrow.
We have tried unsuccessfully since January to get reimbursed for 5 blankets we never received. We purchased 20, but because they were out of stock with an indeterminate delivery date, we asked for a refund. We were refunded 15 out of 20 leaving a balance of $130.15. We have called between 8-10 times on this issue. Please respond and let me know when we will be reimbursed.
There is no reason why I waited at your Valleystream location in my car from 2:30 to 3:10 just I have to go into the store and pick up a package that was supposed to be for curbside pick up. After waiting on the long line inside the store I didn’t leave the store until 3:33. I called the corporate office just to get hung up on by customer service representative because he couldn’t answer as to why I was waiting. Your customer service is a joke. I will no longer be shopping at Macy’s and neither will any of my friends or family. HORRIBLE !!!!
I just left Macy Plaza Bonita, National City, CA. I had the worse customer service in the cosmetics dept. I tried to purchase Clinic soap. (I have used Clinic skin care products for 20 years). There was no one there to help me. So I looked around for someone. The girl ignored me across at the Mac counter.
I asked her if she could help me? She was very rude. She tried to get someone else to help me. Another young lady said she was helping a customer. So the Mac girl was forced to get my soap and ring me up. Very poor customer service.
It happens almost every time I go in there.
Is it customery for macy’s to change last act items back to full price?
MY DAD BOUGHT ME A SHARK VACUME FROM YOUR STORE AT XMAS. IT DOESN’T WORK NOR SUCK. I HAVE BEEN IN CONTACT WITH SHARK. THEY ARE A NIGHTMARE TO DEAL WITH AND WILL NEVER BUY ANTYHING FROM THEM AGAIN. I NEED THIS REPLACED.
21230 BRIAR COURT SCS MI 48081
Model number: SHARK NAVIGATOR
Date code (4 digits on the silver prong of your power cord):LEONI 260E212583 HARD TO READ
Your address:21230 BRIAR COURT SCS MI 48081
When and where purchased: GIFT FOR XMAS
THE SOONER YOU CAN SEND ME A NEW ONE THE BETTER PLEASE.
I HAVE ASTHMA AND NEED THESE CARPETS CLEANED.
I am a very dissatisfied customer. I ordered a pair of sandals online. When I opened the box and looked at the sandals there was a sticker tab inside the shoe “Ross” with a price that was half the price of what I paid for the sandals. I will give exact details in my message. I took the sandals back to Macy’s and asked to speak to a manager. Two managers came down to help. Both tried to find out how something like this could happen. The money was refunded back to my Macy’s credit card. The sandals couldn’t be reordered because they were sold out. Why would I pay double the price for the sandals anyway. I wasn’t offered a gift card or a simple apology.
Order # 2227835562
Kenneth cole reaction women’s great buckle wedges
Cost: $45.50 plus tax
The Ross sticker said $24.99
I returned the sandals to the Macy’s closest to me
xxxx S. Steele St ste 700 Tacoma, Wa98409
I hope to hear back from someone in corporate soon.
Problem with watch pleasee help me
I would like to file a complaint about a store experience in Oakbrook IL
I purchased an engagement ring on Jan.15,2021 and it came up a few times on friends&family 25 percent discount..I would like to receive that discount on my purchase..
I’ve tried repeatedly to get to the fine women’s bra department; three times I was hung up on. Can you help for future customers. I know the girls are not over worked because each time I can hear them laughing. Not a bit happy
My name is Shasta Dowdell and I have been shopping at Macy’s for a very long time. I am in my late sixties and I remember your company when it was called Mays Department Store. I have for the most part enjoyed your customer service. I would like to know how you can help me? Early this month I purchased from your Arcadia California Macy”s an Elizabeth Arden product called Prevage Illuminating Serum capsules and for some reason I found this serum very irritating to my skin. I have used Elizabeth Arden moisturizer including Visible Difference for over 30 years and have used the Prevage for the last 10 years.
My problem is that I lost my receipt for the Serum that I purchased earlier this month. The purchase price of the Illuminating serum was approximately $88.00 plus tax.
I was told by the Elizabeth Arden Representative that she
was unable to return it because I didn’t have the receipt.
I told her that I knew I couldn’t get my money back but I asked her if it was at all possible I could exchange the serum capsules for the Prevage Serum that I have alway used which moisturizes my skin very well. I thought the Illuminating Serum would work quite well because years ago Elizabeth Arden sold an Illuminating cream moisturizer
that they discontinued.
I hate to have a product that is harmful to my skin. So I am asking you Mr. Jeffrey Gennette if there is anything I can do to return the product and by the way the Customer Representative was very kind and courteous but she denied me the opportunity to speak with a manager about
I am in the process of contacting my bank to show proof that I did purchase the product.
Thank you so much for taking the time to listen!!!!
the situation. This happen at your store today April 27th 2021.
Hello. I had an order #2208238524 that was never delivered I called Macy’s. I believe tge gentleman’s name was Oscar. He said how sorry he was and said be refunded. He asked if I wanted a replacement. . I said no I just want a refund of $50.33 I still have not received after writing a letter. Calling. And chatting. Why?
I need a separation letter from Macy’s but I can’t get a hold of anyone at Wolfchase Galleria
FRAUD CASE 210422-001202
This is ID Theft and serious criminal case.
I requested investigation several time to your Fraud Dept. But not received proper answer yet. I need your quick action and answer.
xx East Scranton Ave
Staten Island, NY 10308
917 903 xxxx
To whom it may concern,
Claim submitted by phone on 4/28/2021.
Explanation of Incident:
My husband was gifted a Calvin Klein short sleeve polo shirt. When he went to wear it on 4/24/21 and noticed a hole on the collar where the security sensor must have been attached. I went to the Staten Island Mall Macys on 4/27/2021 and was advised I could get a credit for the item of $52.13. I had the tag with the Macys return sticker on it, however I didn’t not have the original purchase receipt because it was a gift.
I requested the credit be put on a Macys gift card, however, the associate (ID #: 11196655) felt it would be better to put the credit on MY personal Macys credit card. I gave her my NYS Drivers License at ID and inserted MY Macys Platinum Credit Card into the machine. She confirmed it was transferred to my account and gave me the return receipt.
When I arrived him I wanted to use the credit to purchase an item on Macys.com this is when I noticed the credit was not on MY account and the 4 digit card # on my return receipt was 4881 NOT 9449 which is my Macys Platinum Credit Card. I immediately called Macys customer service # and spoke with an agent. He confirmed that the credit was not on my credit card but was sent to the card that it was purchased on. The problem is, is that I do not remember who gifted my husband this shirt therefore I can not inquire about this directly. Due to privacy rules they were unable to disclose this information to me which I obviously understood. I requested this be corrected and the associate was unable to assist me. I then requested to speak with a supervisor. I was transferred to FELICIA (ID # 91119620) who refused to help correct this. Her only recommendation was to go back to the Macys store I was at at 434pm that afternoon. At this point I was on the phone with Macys for 40 minutes and was obviously frustrated. I requested Felicia help correct this and I was basically spoken poorly to and was patronized by her that she could be of no help.
My husband then drove back to Macys at the SI Mall to find that they were closed by then. It was not 730pm on 4/27/2021.
The next afternoon, 4/28/2021 by husband drove back to the Macys at the SI Mall and spoke to a manager in person. Her response was “ Why didn’t you come back yesterday when you noticed it so we could cancel the credit and redo it?” My husband then explained the Macys phone call and the fact the store was closed by the time he got there on 4/27/2021. This managers recommendation was to call Macys customer service or just forget about it because this cant be rectified because its on someone else’s credit card. Is this not ridiculous!?!?!
Sooooo….. on 4/28/2021 at 5pm I called Macys corporate # 513 579 7000 which I found online. I spoke with a very pleasant and helpful associate, Katarina (ID #: 91197473). I explained the ENTIRE situation to her. She discussed this with her manager and recommended I dispute the credit to help fix this. Please see the attached return receipt included in this fax.
I am a loyal Macys customer. Its unfortunate that we received a damaged product and I appreciate the Sales Manager authorizing the credit on 4/27/21 HOWEVER, it is completely unacceptable the way this situation has been handled prior to my discussion with Katarina. It is POOR customer service to have bounce back and forth on the phone and then in person with NO ONE able to help me correct this. An error made by a MACYS EMPLOYEE yet no one can help the customer who is completely innocent in this situation. I appreciate Katarina’s help with this, since she has been the only person who has helped me.
I am hoping this can be rectified in a timely fashion. I just want my credit of $52.13 either sent to my Macys Platinium Credit Card OR be given a Macys Gift Card in the amount I am owed.
I would appreciate if someone from corporate customer service contacts me regarding this issue 917 903 xxxx.
917 903 xxxx
xx East Scranton Avenue
Staten Island NY 10308
PLEASE DO NOT POST my previous complaint. My personal information was attached to the original letter.
Please delete my prior complaint about Macy’s
I would like to know why you’ve taken the junior dept from most of the stores
The mattress I want to buy offers me a free adjustable base or a free box spring. Unfortunately, I can’t use a box spring because I have a platform bed, and I can’t use the adjustable base because it won’t fit up my staircase.These bonus gifts are probably worth between $250 and $400, but if I purchase the mattress and leave those valuable items at Macy’s, Macy’s policy says basically: Take the free valuable gift or leave it. We will not even throw you a bone in lieu of the valuable bed frame to make you feel good, e.g. a sheet set or a pillowcase, or a couple of dollars off! I feel that Macy’s is too big to bend a policy in order to be reasonable and fair to to a customer in order to make the sale and make the customer feel good about Macy’s. Even a token substitution worth a lot less than the adjustable base would go a long way toward making the sale, and making the customer feel like he wasn’t getting screwed as he pays for the mattress and bonus, and has to leave the valuable bonus behind .Thank you in advance for your consideration in this matter, and I hope to hear from you as quickly as possible because I plan on buying a mattress very soon.
Hello my name is Kerry Coleman. I purchased a protection plan for some leather furniture. My granddaughter had marker on her legs and then fell asleep on our furniture leaving magic marker on the leather. After having someone from the protection plan attempt and fail to clean, we were told they would replace the pieces that were stained. Today we received an email saying they were give a cash settlement and if we didn’t accept, the claim will be closed. This is totally unacceptable! Why do you offer protection plans and make them so admirable if you are not gonna honor it. Can someone please look into this? Thank you.
salescheck:40915898,reservation 29937650.Santa Clara,West Walley store. Dear representative, I bought a matress,full,firm,eurotop, MARLOW,made at a new King Koil factory in Avondale,Arizona. This matress not meet your promise that is cool. After 15 minute ,like I have a oven under my body. I asked material use for cooling on quilt. Overall is a good matress ,except this heating. Ifilled dispute with credit card company, and I will file claim in small claims court,because I do not want to pay 15 percent for return. The seller do not respect the promise that is a cool surface, refuse to certify for materials used in MY particular matress. Also do not want to consider my sugestion to improve the matress with a layer what keep cool, because here is California and not Alaska.
I have shopped at Macys for years, however the Reno stores ladies ware has really fallen in display I say long dresses on a regular low rack, very few selected sizes. Reminded me of a target store. Rest of thd store was fantastic!!!
I been at macys for 2 decades, took plenty of surveys but, this time i really didnt want to get involved. Til my manager said we had to do it cause it was mandatory I was even on the list as the last 2 ppl.Since my store manager got a low score.She has be punishing our store threating to fire three employees. Writing ppl up who never got written up. Its sad of how vindictive she has been.I really wish this program would be discontinue.Its good to have a voice to be about to help stituation. But it sad that a manager at macys could be so unprofessional like this. Cause in the survey it ask if you have fear of retaliation but we never received a call no one followed up, its so unfair.I been with macys 2 decades this has been the worst experience I ever had in my life.
I received my online order yesterday and the box was broken in half. The earrings do not look damaged but I can’t use the box to keep them in.
I am writing in regards to a delivery of my mattress and how it was delivered. The mattress was delivered by two associates from an outside freight company and it was a horrible experience.Macy’s says it will be white glove service which it was complete opposite. The two gentleman arrived and took each mattress and carried to the door themselves instead of lifting each one with a team effort. This resulted in each of them dragging the mattress and box spring up the stairs which resulted in a damaged mattress and box spring. This also resulted in long scratch marks all over my wood floors and also not have any shoe covers over their shoes caused two big black grease marks in my light carpeting which will not come out!. One of the guys even stated dragging my mattress up the stairs that he hated his job and this was the worst part. The was the worst experience I’ve ever encountered resulting in damage of my flooring and the mattress. I would like compensation for this by either compensation of the mattress for the damage and I will repair myself or a new mattress undamaged and repair of my flooring. This was supposed to be white glove service which turned into a nightmare. Thank you in advance for resolution to this issue. Chad Langford (disappointed macys customer)
My $100 gift card was used by Macy’s online rep. I complained to ur Gift Card dept. They verified that the products bought were shipped to another address NOT on file. They promised to mail me the new gift card. Then I receive the following email from Macys:
” Why we’re writing you:
We have completed our investigation regarding your recent gift card inquiry. Unfortunately, based on our review and the information provided, we have determined that we are not able to assist you with this request.
How to contact us:
If you have additional questions, our representatives are available to assist you. Please contact us at the phone number below.
Please know we made a sincere effort to address your concern and reach a resolution.”
I have tried to call the number listed above several times. Nobody picks up the phone. Also I don’t even know how to respond back to this email since it is a DONOT REPLY email. I need to know how they came to that conclusion since it is very clear from my online account that I didn’t place ANY order & it was sent to a different shipping address.
I would appreciate if you could look into this & assist in getting my $100 gift card back. Nobody from Macys is helping me out with my issue.
OMG. You took me from ‘Over-the-Moon’ to RED HOT DISGUST to the point that I want to walk away from the designer bag I’ve been searching for 3 months (new).
The Radley site was sold out of the Burgh Island wallet in days and it has remained out of stock for months.
THEN, I find it NEW on Macys.com, and IN STOCK!!!!!!!
Could have purchased it within 5 minutes, with free shipping or pick up at Union Square.
But Wait: 25% off with Macy’s approval, for day of approval and next day. SURE, why not?
1 minute to fill out, 30 seconds to approve. Provides new Macys account number.
Here’s the MORONIC part: I can’t complete the order with my newly issued Macys card (and THEREFORE RECEIVE my 25% discount ???????).
I have my new Card #, BUT NOT THE 3Digit SECURITY CODE.
So instead of a totally THRILLED, HAPPY, JOYFUL purchase of a much desired item, with an instant transaction on one of my existing cards, Macys PRESENTS ME WITH AN UNFULFILLABLE OFFER.
Then you send customer service calls, REPEATEDLY, to the Philippines. Thanks AMERICAN CO with AMERICAN CUSTOMER for SENDING JOBS OUT of AMERICA.
Thanks for not having a dedicated CUSTOMER CARE/CUSTOMER EXPERIENCE line or Chat. INSTEAD I get someone WHO COULD CARE LESS, taking NOTES that PROBABLY GO IGNORED.
This has involved 2 full hours over 2 days of RED HOT PISSED. I find what I want, but now am DISGUSTED with the company that has it.
Have been shopping Macys since 1978 (Downey, CA Prom Dress), La Jolla, Palo Alto, Stamford & NYC (Business Suits/Shoes, Shisiedo makeup/fragrence, furniture & Home goods).
Another American Company down the tubes.
I just want my purse. Just want to cry.
Why are u still selling Christy Teigan kitchenware ? OMG #cancelchristy
Macy’s credit card active & rewards card but cannot get on my app .. they said I’d get a link for password it doesn’t work tech told me crest a new account .. I had to tell him to shut up & listen to what I’m asking ,rushed me off the phone called other #’s nobody seem to know their jobs… not surprise it’s something to do with my e-mail I believe …coul you please have some call that knows their job.
Macy’s card # 47 024 xxxxxxx
xx Stonehedge Dr
Stockholm NJ 07460
Can some one help me???
Horrific experience returning a fur and encountered drastic inconsistencies from agent that were not understandable in English. Repeatedly harassed with calls and emails and the collection agency. ALL the time the returned merchandise was in the warehouse and would be posted to my account. Everything was taken care of and the late fees and interest would be removed. It started all over again the next morning. It is still NOT resolved. The rudest and most disrespectful agent was someone who called himself Anthony. I am frustrated and have had my credit damaged after shopping at Macy’s since 2005.
Since February I ordered a giftcard for my elderly aunt. It is now May 20th and she still hasn’t received it. I’ve called 3-4 times and was advised of reissue, take the order number to the store, refund and that it’s been used. All untruths. I need my $50.00 refunded to my card. I have names and dates documented and I am tired of the lies these off-shore agents are feeding me. The last was a woman that claimed her name was Sam and she said the card was used with my aunts I.D. when I.D. isn’t required to use a gift card. I want my money back.
The order number was 2141852582 in the name of Lucille Grier. The shipping address was xxxxx sw 297th ter. Homestead, FL, 33033.
The billing name is Lana Dawkins and was charged to my Visa.
My phone number is
I ordered a mattress and box spring
I was given a delivery date of 5/22/2021
Then was given a guaranteed delivery date of 5/24
Was sent a message that a delivery window of 11:45to 1:45
Then I received a call at 12:40 from the truck driver saying we were his next stop
Then a call saying my merchandise was not on the truck
After 30 min on the phone I got a sorry
I bought a Hamilton Beach stand mixer on 5/9/21. A few days later there was an unauthorized transaction on my credit card. The only other place I’ve shopped is Amazon so I suspect my card number got stolen from your website. For this reason I will not be shopping here again. I’m writing to make you aware that you might have a security leak.
I contacted Macys Customer Service to talk to a customer representative about a returned item by mail. I could not understand the customer service representative. I asked her if she was from the United States and she said no. The customer service representative said she was from the Philippines. I asked ht customer service rep to transfer me to an rep from the United States. Her reply was that she could not do that and that she had to have her supervisor make the transfer to the United States. She tells me that I would be on hold for just a couple of minutes but I was on hold for 15 minutes. The super comes on the phone and tells me that a Manager must transfer me to the customer service dept in the U.S. and the puts me on hold for another 10 minutes. The manager from the Philippines comes on line and said she had to introduce me to the customer service rep in the U.S. and I was put on hold for a couple of minutes before she returns with the U.S. customer service rep. By then I was very angry! When the U.S. customer service rep was on the line I complained about the process I had to go through in order to talk to her. Her attitude was “ya so”. I went on to say why is Macy’s sourcing work out of the U.S. when so many people in the United States need a job. She didn’t answer the question.
I then talked to her about the reason I called Macy’s customer serve return issue. After answering my questions I said well it’s good that the credit dept. is in the U.S.. The woman replied that they source out half of their credit dept. is sourced out off shores. I responded that that is very concerning as a card holder of Macy’s.
As a card holder for over 7 years it is very worrisome that Macy’s products are becoming a lesser quality. In the past 11/2 years I had to return many items because they were made so poorly. I would expect that of Walmart not Macy’s. I guess Macy’s is now the new Walmart! I will be be giving Macy’s a 1 star on Google.
To whom it may concern my name is Michelle Van Buckley I’m writing this email regarding some items that was returned due to non delivery I was told that they are going to be a review and they’ll get back to me my question is when will someone get back to me and will I be receiving my items that was returned back to Macy’s and when will I be able to continue to shop online please and thank you stay safe
I cant get through to a manager. I have a replacement bed due to a manufacture defect and it has been rescheduled about 5x for the last 8 weeks. I need help.
It was instilled in me by my employer that one in ten will complain, the rest won’t buy your product. The conditions at your Wayne, Willowbrook store are such that I will NEVER shop there again. Only one in three fitting rooms are open on the second floor. No need to blame COVID restrictions when women are jammed together on line for twenty minutes for access. Trying to find floor help or a register that is open is nearly impossible.
Hello i purchased a Tommy hilfiger dress in the macys at quedns center mall. The sales girl did not put my belt. It was purchased like two weeks ago, and i would like to fet the belt for ny dress please.
I am a macys platinum card holder . I went on your website to purchase a gift for my niece in Alaska went I went to order ut it stated it can’t be delivered. I decided to call your 1800 to see if this is correct well your customer service operator is definitely not an asset to Macy’s. She never asked me what the item was she just said if that’s what it says that’s it. I told her thanks I guess I will shop at Nordstrom she said ok and hung up. Unfortunately I didn’t get her name all I can tell you is I called Memorial Day @ around 2:10. I will take my business next time to s company that has actual customer service employees.
To whom it may concern:
On 06/01/2021 delivery of sales check #41417940 was to take place. I just now realized that I am to be charged an additional $110 for “white glove delivery”. This is a service I did not request. As I was looking for an additional piece of furniture, I found that the “white glove” delivery service has been”Pre-Selected”. The practice of having the “White Glove” selection pre-checked is unethical and pretty outrageous. I tried to rectify this by calling and requesting regular delivery service, but was told it could not be done. For this reason, I am, hereby cancelling my order.
Please take the necessary steps to cancel my order, stop delivery, and refund any charges made to my Macy’s card. In case you want to reach me, my phone number is 562-207-xxxx.
I am a long term customer of Macys and have purchased several couches throughout the years. I placed an order for a new couch on May 11 and was told it would arrive in late June. Now the person at the store tells me November 23. This is not acceptable if you want to keep my business.
My order number is 41469063. I truly would appreciate any help you can give me since I always have been happy with your merchandise.
Given the run around about a compliant on a purchased couch that insurance for 5 years was purchased
I would like to file a formal complaint against a supervisor at Macy’s
No comment . Just Complain
Why I returned an item wanted to change the color. Your employee returned and then charged me extra for the same item different color?
2. Why you do not change your computer and update the soft ware, I tried to return 3 items which was not even 3o days from the purchase day again your employee told me sorry it had been 190 days she can not accept . When I told her I did not bought these items 190 days. She said the computer tell us. Could you please purchase new computer. After all she accepted because I was right she said she can not credit my account right away. I asked why she said I don’t know. Some of item was on pre sale you debited my a. Account and I received it later it was not as before I had to call and ask the lady told they didn’t had the item in stock so we have to wait. Now I have to wait because your employee told me you would send as check. Why I had to wait not credited in my account wait formthe check your company has order the accountant to draw a check and then mail it to me .
Could you tell me what is going on with your company why i as an old customer since 1987 should go through thisand been humiliated. Is there any explanation. I will bring this matter to your CEO no doubt about and if I do not get any response regarding this matter ASAP I would broadcast this and share my experience withmthe other mayc’s customer. I do not think it would be good for your company
Manijeh Niksadat cell : 818-425 xxxx
I am calling from the office of a State Senator to request the contact number and email address for your Office of Intergovernmental Affairs
what is the email / snail mail address for all directors?
NYC or Ohio ?
I want to send a marketing idea to each of them.
I purchased a outfit in Lawrence Township, 40 miles from my house. The sales associate didn’t take the sensor off. It wasn’t only my outfit that she didn’t, it was my Sisters outfit also. I live in the Pine Barron’s where nothing is close. Today my Sister and I are having to go out and get the sensors off our clothes. What a waste of my time and gas.
I’m having a problem trying to get my chair repaired. I have been in contact with your your warranty department several times and they are not able to get the pass to work even though the reset it it’s not working I need some help
I was humiliated at the jersey city Newport Macy’s store by a manger name Ashley. I came to purchase suit separates and the online pants that I was looking for was not available. Francisco walked up to me and advised me he spoke to his manger and they can honor that price because most of the Calvin klein pants are on sale. The length needed to be hemmed. Francisco advised me if I can not find my size in another store to come back for the ones his manger will honor. I did come back later in the day and was directed to a manger name Ashley near the Calvin klein section on the first floor. She stated Francisco is not here and I should have purchased them earlier when he said he can honor it in a very loud disrespectful manner. I said it’s not a problem I can come back tomorrow when he is here and I asked her when he will be here she said she does not know I asked if she can direct me to someone the will not she said she is not at liberty to tell me that information. I came back the next day afternoon June 3rd I walked up to to an associate in the same section she immediately said you were here yesterday and spoke to the manager right I did not want to visit yesterday altercation and wanted to get my stuff and leave she told me to not followe her and wait where I’m and walked over to Ashley to let her know I was here. She comes back and advises me she can not help me locate my pants and pointed to an associate Alex Cruz to assist me which he did and was very polite and apologized for what is happening. Ow I’m marked and known by your associates that humiliated me in front of your customers. Yesterday I contacted Macy’s 3 times when I was at the store and was not assisted. I called Macy’s this morning again I was placed on hold for about 30 minutes and the agent again hung up and did not bother to return a call if he truly didn’t not hang up on purpose and I have all screenshots of the calls which I will attach to an email and send as well.
Ordered two sofas 1/3/21. Promised in May. Called today for status and was told arrival at Chicago warehouse expected mid August. I am not happy. 8 mths for delivery to warehouse? I assume that adds another month for delivery to me in Lousiville KY.
Terrible customer service. Tried calling numerous times and it hangs up on me. Can’t even pay on your bill. I don’t get it. Been customer for over 30 years. I’ve called numerous times. What is wrong with your service? Very disappointed and may have to get in car and drive over twenty miles to just give you money.
Covid didn’t cause all these problems so don’t blame it on that
Very poor customer service ; no help.
i will never visit your store again because you have the worst sales and customer service people in all the United States in Miami no one can give you straight answer or what’s worst don’t even answer your calls i just cancelled my bedroom set order. Delivery was supposed to have been done about May 24,2921 and every time i call someone would get back to me in 5to y business day and no one calls me back with a definite date if delivery that only happened with Macy’s bill go back to West Elm and Pottery Barn they know how to treat their customers
I ordered a duvet from Macy’s yet it came marked and billed from Kohl’s. I don’t shop there. I’m embarrassed by this. I started a chat wit Moho B but I never got more than an hello.
The landscape makes it look abandoned at Rosevelt mall Phila
I am looking to purchase some items from your organization but I have a government purchase/visa card. I am unable to make a purchase unless I can get a governmental 889 Merchant Representation form signed by someone from within your organization, preferably legal. This form basically notifies me that you do or do not work with certain Chinese entities such as Huawei industries or ZTE corporations. Is there someone I could work with to forward this form to? Thank you.
Why would Macy’s have a zombie toilet paper holder with blood on the walls behind it. This is disgusting and is in very poor taste. You would think Macy’s would be more classy and sophisticated. It looks like something out of a cheap halloween store. You should consider removing this from your website.
Kenneth Cole men’s belt ,Bought this belt it hasn’t even been 3 months & it’s coming apart from Eastwood mall ,Niles ,Ohio told me they can’t do anything!!!WOW
Hello, I picked up an online order, late this afternoon, from Macy’s Sarasota that has been shipped in from Portland TN, 37148. It was a size 38d Maidenform Bra. I was shocked and astounded to see, upon opening the package, that the item has been worn and still has the smell of the person who wore it, on the item. It is grubby and dirty. I am shocked!!!! And disgusted. I can send photos if you would like. I will obviously be returning it to Macy’s Sarasota tomorrow. I would appreciate your input and feed back.
Order # 2260920549
Your customer service is atrocious. Sonya 91027973 is by far the rudest customer service agent I have ever had the displeasure to speak to. Your delivery personnel are incompetent. The only person who has been absolutely perfect during my transaction was my sales associate. My delivery was scheduled for today, delivery was informed of the driveway size and what was an appropriate sized truck for delivery. They of course ignored this information so after taking off work for the day to receive delivery here I am with a missed day and no delivery. Secondly, the delivery slip does not match my sales slip, so I’m not even sure that my order is correct. So now I have to reschedule delivery, hope that the order is correct, most likely it will not be and I will have to refuse it and start the process all over again.
Good day I made a purchase Monday night June 7th 2021 ,I order the wrong size, saw the mistake, called less than 15 minutes to get it to be corrected give the customer service person the order number he told he don’t see that order number asked him to let me speak to a supervisor, I was transfer to one he came on the phone asked me my name phone number,and order and the phone was disconnected, called back last one night the next customer service person told me he could called me today between the hour of 4pm and PM, called this morning only to hear their is nothing they can do because the time frame already passed, and I before 15 mins,I don’t appreciate this type of service
I really need to speak with someone stateside that can understand my conversation. I applied for a Macy’s credit card and never received it. And I’m speaking to folks in an overseas environment that can’t understand my conversation.
I want to thank Macy’s, Incorporated, for doing the right thing and discontinuing Chrissy Teigen’s cookware line, “Cravings.” I have known for some time now what a cruel, mean, and narcissistic person she is, having seen the number of tweets of hers over the years. She has demonstrated incredibly cruel behavior, worthy of a bratty, spoiled 10 year old, and not a mature woman who has admirable qualities. Frankly, I have been shocked at her having so many Twitter followers, and I can only attribute that to mankind in general being more selfish and filled with hate. I am so grateful that her outlandish behavior is finally being noticed and that she is being called on the carpet, if only moderately, for that behavior. I shop at Macy’s in Nashville, Tennessee, on a fairly regular basis and occasionally order online and I’m glad I can continue to do so since you are not carrying her cookware line, because I had decided that any store that would carry anything by this woman is a store that doesn’t need my business. Please do not believe her apologies, I feel that anyone who tells others that she wishes they were dead, and insults young children, doesn’t really change and become a better human being. That sort of individual only apologizes to gain public acceptance again. Thank you again, Macy’s, for doing the right thing.
To whom this may concern. I am writing in connection with my rebates that was supposed to be issued. This was on the Black Friday 2020 rebates of which I purchased a Bella toaster oven and a rocket blender. I have called many times but upon till this time I have not received any response. I am a little disappointed with the situation. Thank for your help.
I’m having an already 3 week problem with MACYS sending me the wrong couch I ordered online . Can someone please call me at (650) 571-6840 and (650) 533-1473. I ordered on April 2nd (2158769612) web ID 9943545 . Macy’s cancelled this order and instead sent me stationery couch (sales check 41050137).. please issue a credit to my visa or send me the couch I ordered on APril 2nd 2021
My name is Melvin Barnes. I purchased 2 bracelet from your Bowie Maryland store original price $450 for the one I’m complaining about for my fiance on Valentine’s Day 2021 the clasp on the bracelet has faded and other parts of the bracelet as well I would appreciate that someone will contact me at 202 981 9401 so we can further discuss thank you very much for checking into this matter
I had a delivery scheduled, the driver called and I said I would be there in 15 minutes. They would not wait, and when I called he said he would not come back and was only 10 miles away, and he hung up on me. I tried calling to reschedule and they assured me it would be delivered today. I called again and my bed I ordered is still sitting in the warehouse with no idea when they will call me to deliver it. I have been waiting months for them to deliver this bed amd spent a lot of money on this, my daughter needs her bed, should I just get my money back and get a better bed at Costco? I will not recommend macys to anyone after my experience. Very poor customer service.
The reason for my email is quite upsetting I’ve been a platinum member for Macy’s for quite some time. I spent lots of money at your establishment however the events that took place on Sunday Are totally unacceptable . Which has provoked me to no longer be affiliated with your store and no longer shop there . when my wife went there shopping for my daughter and her self . she tried on something in the dressing room On our way out she was told by associate “you can put that back on the shelf. Very rudely. I’m under staffed and sick of people making messes” my wife at this point was very upset as she’s nonconfrontational actually put the shirt on the rack right in front of her and told the lady it was extremely rude and immediately exited the building. As I’m sure you know this kind of customer service and customer relations is highly unacceptable especially at this point in time. I figured a little feedback would be good …. Best of luck.
Hello my name is Helen Marie Lawrence I have been a customer of Macy’s for years my favorite store that I usually go to is the store at Oakland Mall in Troy Michigan but I was very disappointed and appalled at what I seen at the outback store Clothes was in every aisle on the floor it was like In a rummage sale I am 75 years young I have five daughters and one princess granddaughter and we shop at Macy’s for everything I go to Macy’s to get my Mac make up and lipstick I get everything at Macy’s from stockings to Michael Kors to my Coco mademoiselle by Chanel I love Macy’s but I’m so disappointment at the management there that he would let the store go down like this it’s terrible I was so upset my daughter was with me today we left the store I love Oakland Mall but I see now I would have to go to 12 Oaks Mall I’m so sorry to have to tell you this but I told my daughter I had to someone have to tell you if no one else have told you please do something about this God’bless you all and be safe
I ordered some shoes and I received 2 left shoes
I wish you hadn’t closed Macy’s in Battle Creek MI. It was the only place I shopped. I don’t go to Kalamazoo very often. ☹️
I had a chance to visit your store at Vernon Hills, Illinois. I have to say what a disappointment from when it was Marshall Field’s. The customer service was non existent and FD the fitting rooms are disgusting. JCP is 10 times better. I will never return to your store.
After 2 months diamonds fell out of my husbands anniversary 1 cttw ring and again. The repair damaged the ring. I want to replace the ring with another ring or get my money back. No one is helping me except for concentrating on repairs.
I have tried to call the Macy women department for 3 days in the short hills mall with no answer. I called East Brunswick location to ask them if they could call store to store to ask them to hold a dress for pickup ext day and the salesperson said her manager won’t allo0w that!!! awful customer service and unfortunate in these times.. sorry to say Macys will probably be the next store to close
What is your making policy? I live in the Bay Area in Ca. and want to know if your still requiring face mask
Extremely Poor Customer Service
Please call me.
Today 6/20 I went into one of your stores in Coral Springs Fl . Your associate Ashley is who I am concerned with . So I purchased a perfume with no troubles whatsoever and I got some other items . She left me standing at the register . She didn’t say excuse me or anything what She left me standing there with the shorts in my hands . Is this the service you provide your invaluable customers? This lady is not good for the culture thst I thought you were trying to provide your customers . I am very disappointed . I don’t take it lightly because she went with a Hispanic lady whom she seemed familiar with . I would like you to get In touch with this associate and teach her to be courteous to all customers She needs to be aware of unconscious bias . . I am very disappointed with the poor service . She totally ignored me and I felt as if my money wasn’t important to Macey’s . She needs to be trained and she needs to be unbiased . She is not good for the culture that I am certain that you work hard to foster . I look forward to hearing from you in a timely manner
Paulette Parkin Spencer
My husband and I were at Macy’s Aventura today in the women’s intimates section. There were signs on many of the racks that were broken into 4 sections. The sign for 50% off special was in the middle… I purchased a Charter Club cotton night gown and when i looked at my receipt I did not receive the discount. I went back and inquired and the salesperson told me that the sign was only for one qtr of the rack not all 4 qtrs… how deceiving and not fair advertising to your customers!
I have clothes I ordered for my son and I don’t live by a store so now I can only send 3 out of 7 items back because the others won’t be acknowledged smh
Complanting about a mattress delivery
I have a urgent problem with on line orders that has been going on since April. Now my daughter who is a Fulton County judge is involved contact me Asap 67865xxxx
After spending 3 hours in Macy’s store located at Brooklyn, Downtown , 422 Fulton St. NY 11201, I was extremely offended by your ill-mannered, discourteous, rude, arrogant and prejudiced staffs ( very tall old woman about 6’0 feet in height, black hair , caucasian and her supervisor Steven , this incident took place in the watch department).
After buying a watch, and wearing it for 10 minutes and while I was still in the store, I decided to return the watch because it was not properly resized. It was the second watch i bought from your store that day, the first watch also had the same problem and had to be returned and replaced.
Your sales lady refused to assist me because I was not standing at the line station. So she sent me to wait at the waiting station , however the people who came after me were assisted by her right away and did not have to go to the line behind me. In fact she was calling them intentionally showing me that she did not like me. She was the only saleslady around.
Finally it was my turned to be assisted, but your sales lady still refused to assist me after finding out that I want to try on women’s watch, rudely telling me that if I buy a watch she will not resize the watch for me. NOT wanting to put up with her attitude , and not wanting to be bullied by her, I decided to return the watch I just bought (less than 10 minutes ago) . But your sales lady rudely refused to process the return. She insisted that the sale was final. She made strong scary faces and gave me dirty looks. I insisted to return the watch while she also insisted to rudely refused it saying all kinds of things.
I explained to her that the supervisor told me just 20 minutes ago that I may return the watch, but the sales lady still refused to accept it. After I insisted that she calls the supervisor for assistance, Steven the supervisor happened to pass by the area, so we both approached him , and he told her to go ahead and process the return.
The sales lady was very unhappy and again very rude, I felt bullied by her for being a short Asian with brown skin.
After punching few keys on the cash register, the sales lady stopped, she
gave me a very dirty look and treated me like a child, telling me to stay foot and don’t move, and wait for her return. She started looking for security but could not find one. Then she saw Steven and the two went to another cash register. The two started whispering. I was feeling very uncomfortable because they were not even talking to me, I can see that there was something wrong. I was still on the other cashier register. Feeling left out and feeling the sales lady was creating a situation for me, I approached them and asked what was the problem? The sales lady rudely said that the watch was already returned. I said yes, the first watch was returned and exchanged by the one I had. But she kept on implying that I have stolen the watch that I was trying to return.. …so I flat out asked her “are you implying I stole the watch?”.
Steven intervened and asked for the credit card used for the purchase. I asked why? He said he wants to check the transaction . I said you have the receipt, that is the transaction, it was only then that he explained that the receipt did not match the watch I was trying to return.
So I looked in my bag and gave him the right receipt. Steven processed the return.
I wanted to complain to Steven about the sales lady being a bully, but he refused to listen to me. He said he did not hear any shouting from his sales lady. I told him her action spoke louder, but he left refusing to talk to me and forced me to leave the store regretting why I shopped at Macy’s.
I concluded MACY’S is prejudicedand a BULLY.
For your guidance the transaction is as follows:
422 Fulton ST
Brooklyn, NY 11201
10770366 0131 7:42 pm 6/21/2021
AK Anne Kln W 95.00
Orig trans Id 002-0131-4867
Please advise MACY’S BROOKLYN that I regret going in their store! They ARE BULLIES.
I will tell all my ASIAN FRIENDS not to shop at Macy’s!
Bullied by your staffs,
My experience with Macy’s has been the absolute worst experience purchasing anything I have ever purchased. I called your Macy’s sales line because I thought that would be more helpful as I had questions.
I remember the call specifically, because the women read the order back to me, “mattress” and I corrected her “mattress and box spring.” She then confirmed this change and asked about June 15th as a delivery date, I said, no can I do June 16th.
Prior to this call, I was told my a Macy’s staff member to “open a card” and the financing department can help me no problem.
Upon receiving the confirmation, I saw that my order delivery date was wrong. Additionally, your confirmation emails do not state the actual order so I could not see the sales clerk messed up my order.
I called to change the date. I also called billing, proactively, to tell them the order was over my card limit but I’d be happy to supply a second payment method. They insisted the problem was “fine” and I could handle it after delivery. Additionally, they tried to extort 21% interest on my order, and I had to tell them that this is not what I was told when I signed up for the order.
The first delivery driver attempted to deliver my order without the box spring. I had to refuse the order, call and figure out many many problems with various reps, all telling me different things.
After two hours, we figured out a new date, 6/21. When the delivery driver called me I was shocked that he didn’t have the mattress???? I called customer service and they told me that the card wasn’t authorized. Why would the billing department not handle this when I proactively called for this exact purpose?
My mattress and box spring are now scheduled for 6/26, 2 weeks after the original date. Again, I’m on with Macy’s customer service and again, now I’m being told the mattress is scheduled for 6/26 and not the box spring.
All I want is my order. I’m at a loss for words at how disorganized this company is. I have been lied to, extortion attempted, my time has been wasted, and I still do not know when my order is arriving, in whole, what I paid for. I stuck with my order in good faith of your company, but at this point I feel as though I have no choice but to cancel.
The disorganization within this company is appalling. This is leading me to question if you purposely would like me to cancel my order? Are you purposely trying to extort, lie, and sabotage my experience?
I’m still uncertain of details. A response addressing my concerns would be welcomed.
I have canceled both of my Macy’s accounts. Store card and Amex card due to your automated system being terribly inept and your representatives and supervisor unable to help without charging a $5 fee simply to do their job. This is a disgusting policy. Your automated system only asks for the last 4 digits of your social security # and does not bring up the proper account nor does it ask which account you would like to pay. My time is just as valuable, if not more than Macy’s and as a customer I deserve customer service without an additional fee. Your company needs to rethink these policies before you go the way of so many other long gone companies. Macy’s was once a prestigious department store, now sadly it is no better than any other store with zero class and zero customer service
I wondered how someone working at Macy’s for 4 years applys to go to another shift where there are more than 15 jobs open, and is a hourly manager, can be told by day managers that they don’t want him on day shift…. this is ridiculous and frustrating. I believe its a bit exclusive, and discrimination. I would really like this looked into, before I take it any higher…. this is in Oklahoma the Tulsa distribution center, mainly shipping….
I have an account with Macy’s sister store hechts
I purchased a king size bed and Sterns and Foster mattress from Macy’s in 2/2016 and added the Worry No More protection on the items. Until 7 month ago I had no complaints regarding the service or the customer service I was provided with. When the mattress sank and was in need of replacement they sent a tech he concurred and scheduled a delivery date to replace it. On Dec. 23rd, 2020 the topper that was provided with the mattress failed. My special need’s son had an accident, the urine leaked through the protective topper and into the mattress. I called Worry No More opened a claim and they sent out a tech named Omar. Omar cleaned the mattress and told me that there is a possibility the mattress will need another treatment once it’s dry and provided me with his cellphone number to schedule an appointment if needed. I made numerous attempts via text and calls to get another appointment as the stain was now larger. Every time there was a different excuse why he didn’t make it. Several months ago Omar stopped working for the company so I called Worry No More, explained what happened, offered to send the texts as proof but the rep trusted me and reopened the claim. I received an email that required me to send pictures of the stain which I replied to within minutes and was told the assigned technician will call me to schedule a date. With me being a single father to a special needs son with a busy life I did not realize that a month have passed by and I was not contacted by the tech. When I called to find out the status of the claim I was told the claim was closed as satisfied due to the fact that I did not send in the pictures. this is a lie that I can prove as I have the replied email in my sent box. they want me to open a new claim which I am refusing to do because that will confirm to them that the first claim was indeed satisfied. from my personal experience owning and managing furniture stores for 20+ years selling a similar product I know what they are attempting to do. It will give them a way out by saying that the new claim was not reported in a timely manner and due to the length of time the stain can’t be removed, that my warranty is now voided because I did not give them the opportunity to remove the stain and that there is nothing they can do from this point on. When I called Macy’s customer service to express my disappointment and see if they are willing to intervene as they are the ones who sold me the product the supervisor offered me $1000 towards a new mattress. This offer was just another slap in the face, For starters what did I purchase the protection plan for if not for accidents like this? Second the cost of a new comparable mattress is approximately $4000 why would I except that offer? I don’t want the $1000 I want what I paid for. As the customer knowing the ins and outs of this protection warranty program I made sure to follow the process, it is not my fault nor is it my problem that the company Macy’s uses to sell this product failed to do their part. Im asking for someone to step up do what’s right so I don’t have to start posting this all over social media and file a lawsuit to get this resolved.
The Macy’s online furniture is a joke. We have needed to return bed frame and now after 2 months they keep delaying pick-up. I am so discussed with Macy’s I can’t see straight, and am thinking of cancelling my card as this has been a nightmare. You need to take care of your furniture department policies, this has been awful.
I rec’d extremely poor customer service on 6/30/21, from Elizabeth in your NYK Adimin Ofc @ the Herald Square Store.
Her attitude and unwillingness to help is a terrible reflection on the name you have built.
The treatment I received is totally unacceptable !
I ordered a dress 6/3 two weeks later they said it was backordered so I cancelled. June 21 I receive the dress. I want my refund. Order no 2195134745. Please check it out I bet I chatted and/ or called 10 times. Your staff is inept. And your customer service is non-existent. Im done with you all for good but I need my refund before end of year
Marie at the Cherry hill NJ-38 location was the salesperson who processed a sale despite the fact that she told us a sale was coming in a few weeks. We told her we would wait for the sale and thus decided not to purchase the sofa at this time. Well our banking showed the money came out despite the fact that we told her to cancel. Thus had caused unnecessary hardship and we demand our money $1505 be put back in our account. She is not listening to the customer and she just loss us as a customer.