Macys Headquarters

Macys Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Macy’s Headquarters.

Write a review or read complaints from other customers.

Macy’s is a U.S. department store chain, founded by Rowland Hussey Macy in 1858. Macy’s Inc, the holding company, operates 888 stores, including Macy’s, Bluemercury, Backstage, Bloomingdale’s Outlets, and Bloomingdale’s stores.

Macy’s Headquarters Phone Number and Contacts.

Company Website
Corporate Address
7 West Seventh Street
Cincinnati, OH
Phone Number
(513) 579-7000
Twitter IDs
@Macys, @hallawton (CEO)

Macys Email Info – Macys CEO Email Address:

Jeffrey GennetteCEO
Macys Ceo Email[email protected]
Macys Corporate Office Phone Number513-579-7000
Macys CIK Number0001026179

What is Macy’s Corporate Office Phone Number?

Macy’s Headquarters phone number is: 1-513-579-7000 or 1-212-494-3000.


What is Macy’s Customer Service Phone Number?

Macy’s Customer Support phone number is: 1-800-BUY-MACY (1-800-289-6229).

Other Macy’s Customer Service phone numbers: International Customer Service phone number: +1-513-573-7912

Macy’s Credit Customer Service: 1.888.257.6757

Macy’s Furniture and Mattress Sales: 1.800.BUY.MACY (1-800-289-6229)

Macy’s Wedding and Gift Registry: 1.800.568.8865


What is Macy’s Headquarters Address?

Macy’s Corporate Office Mail Address is:

  • Macy’s Headquarters
  • 7 West Seventh Street
  • Cincinnati, Ohio 45202
  • USA

Other Macy’s Mail Addresses:


151 West 34th Street
New York, NY 10001

9111 Duke Boulevard
Mason, OH 45040

500 Meadowlands Parkway
Secaucus, NJ 07094

11 Penn Plaza
New York, NY 10001

5985 State Bridge Road
Duluth, GA 30097

680 Folsom Street, Suite 1200
San Francisco, CA 94107

1000 Third Avenue
New York

How do I Contact Macy’s Customer Support?

Call the numbers listed above or contact Macy’s via:

Macy’s Email Address is: [email protected]

Use the Email Form to ask a question. Another Email Form for Macy’s can be found here.

Macy’s Contact Us page is located here.


Contact Macy’s on Social Media:

Macy’s on Twitter: @Macys

Macy’s on Facebook:

Macy’s Headquarters Executive Team.

Macy’s management team consists of:

Jeff Gennette
Chairman and Chief Executive Officer of Macy’s

Hal Lawton

Karen M. Hoguet
Chief Financial Officer

Elisa D. Garcia
Chief Legal Officer

John Harper
Chief Stores Officer

Robert B. Harrison
Chief Operations Officer

Cheryl Heinonen
Executive Vice President, Corporate Communications

Jeffrey A. Kantor
Chief Merchandising Officer

Danielle Kirgan
Chief Human Resources Officer

Richard Lennox
Chief Marketing Officer.

Justin MacFarlane
Chief Strategy, Analytics and Innovation Officer

Jill Ramsey
Chief Product and Digital Revenue Officer

Douglas W. Sesler
Executive Vice President, Real Estate

Rachel Shechtman
Brand Experience Officer, Founder of STORY

Tony Spring
Chairman and Chief Executive Officer, Bloomingdale’s

Marla Beck
Chief Executive Officer, Co-Founder of Bluemercury, Inc.

Barry Beck
Chief Operating Officer, Co-Founder of Bluemercury, Inc.

Macy’s Board of Directors.

Francis S. Blake
Former Chairman and
Chief Executive Officer
The Home Depot

John A. Bryant
Former Chairman, President and
Chief Executive Officer
Kellogg Company

Deirdre P. Connelly
Former President, North American

Jeff Gennette
Chairman and Chief Executive Officer
Macy’s, Inc.

Leslie D. Hale
Chief Operating Officer,
Chief Financial Officer and
Executive Vice President
RLJ Lodging Trust

William H. Lenehan
President and Chief
Executive Officer
Four Corners Property Trust, Inc.

Sara Levinson
Co-Founder and Director

Joyce M. Roché
Former President and
Chief Executive Officer
Girls Incorporated

Paul C. Varga
Chairman and Chief
Executive Officer
Brown-Forman Corporation

Marna C. Whittington
Former Chief Executive Officer
Allianz Global Investors Capital
and Lead Director of the Board

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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4 Customer Complaints for Macys Headquarters.
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  1. I purchased a mattress from Macys in 2015. The mattress was defective after a year and after inspections your company replaced it. Roll forward and the 2nd mattress is worse but between floods, fire in area, I put it off till this spring to get it inspected & replaced. We buy a better mattress and a date for delivery is set. (May 29th). We received calls & emails reminding us of the delivery. We got the bed ready for the delivery men. I left with my husband in the house and found a card on the fence…>”Sorry we missed you”. We were in our home, no calls no nothing….they did not open the gate to enter (no fancy locks…this is a farm. I call and complain. Told they cannot reschedule until mattress is locked back in, 3 days later it is still not in the system. I call and nice lady says she will try to reschedule it. Four days later, I call again. WAIT 37 minutes to finally talk to a supervisor to get the mattress rescheduled for delivery. It is scheduled for the 6/12th. I want to know WHY your lack of service required me to: 1) get ready for delivery when they will not open a gate or call me; 2) get told I cannot reschedule delivery until you have it back in the system (not my mistake….I should have been called for rescheduling); 3) Wait on line after time of scheduling then wait for delivery date; 4) Beg, plea for my new mattress to be delivered before Christmas!!!!. I was told I would have to wait till the end of the month, ie…I Want to Talk to the Supervisor…..They thought after 37 minutes I would give up but I outlasted them….The supervisor was nice and took care of it but I am STILL IN MY SPARE BEDROOM AS MY HUSBAND REFUSED TO PUT THE BLOODY BED BACK TOGETHER TO TEAR IT APART AGAIN. He is livid. This is not a cheap blouse….it is an expensive mattress. What happened to service and communication. Why as a customer am I chasing you down for delivery? I have yet to hear about what happened to the no call no open gate guys who didn’t want to work after a holiday week-end. I spend a fair amount of money in Macys department store but the Furniture section needs an overhaul! They will lose you business!!!

  2. The Macys in lake grove is run by a weak woman who favors some brown noser employees who curse and disrespect people. Her name is Christine Trent and the one she favors Is Donna Nucci

  3. Please forward this to the head of the appropriate department. I received a refund from Macy’s which Macy’s sent me on a “happy returns card”. When I tried to use this card to pay for a new order online, Macy’s required a security code. There is no security code on a “returns” card and the person I spoke with did not know how to help me. Please help. Thanks

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