Cheddars Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Cheddars Headquarters.
Write a review or read complaints from other customers.
Cheddars Headquarters Phone Number and Contacts.
- Company Website
- http://www.cheddars.com/
- Corporate Address
- 2900 Ranch Trail
- Ivring, TX
- 75063
- Phone Number
- (214) 596-6700
- Fax Number
- (817) 571-5841
Cheddar’s Scratch Kitchen is owned by Darden Restaurants, Inc. which also owns the Eddie V’s Prime Seafood, The Capital Grille, Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52 and Yard House chains.
What is Cheddars’ Corporate Office Phone Number?
Cheddars’ Headquarters phone number is: 1-214-596-6700.
Call (407) 245-4000 for Darden’s Restaurants, the parent company.
What is Cheddars’ Customer Service Phone Number?
Cheddars’ only Customer Support phone number is that of Darden Restaurants: 1-407-245-4000.
How do I Contact Cheddars Customer Support?
Call the numbers above or:
Use Cheddar’s Email Form to ask a question.
To send a letter to Darden Restaurants, use these corporate addresess:
Darden Concepts, Inc.
1000 Darden Center Drive
Orlando,Florida 32837
United States
or
Darden Restaurants Mailing Address:
Darden Restaurants
PO Box 695011
Orlando, FL 32869-5011
United States
Contact Cheddars on Social Media:
Cheddars on Twitter: @Cheddarskitchen
Cheddars on Facebook: www.facebook.com/CheddarsScratchKitchen
Cheddar’s Scratch Kitchen Executives.
CEO: Ian Baines
CFO: Donald Breen
COO: Doug Rogers
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
Every time I go to cheddars in Chattanooga Tennessee I order a painkiller drink. But when I get it there is no fresh pineapple, no cherry. And no explanation. Certainly looks different in picture and I paid for the drink in the picture. When I bring it to their attention they just say they are sorry they are out. EVERY TIME!!! They should tell you this before delivering drink or knock some off price! Rip off!!! No more for me !!!!
We have been loyal fans of your restaurant for MANY years. We have had meals at your Tulsa, Joplin and Kansas city locations but mostly at your Springfield, mo location which is close to us. OUTSTANDING food EVERYTIME ! I had a new menu item just 2 days ago which was outstanding—-coconut shrimp.
But the artichoke dip which we have always ordered has seemed different and not as good as in the past. It seems to have lost a little “zip” or “kick”. That has been dsappointing since we have ALWAYS ordered it before we order our meal. We send this comment to youl not as a complaints since we love Cheddar s but as a concern with one of your memu items that now seems lacking. Change in ingrediants? Thanks, Dave Bryan
Couldn’t contact corporate office at all!
All the customer service numbers are not working!
I want to complain about one Chadders restaurant on Barker Cypress on 290.
It is one of most dirty restaurant I ever seen!
It’s not just once in awhile, it’s every time!
They don’t wipe down the chairs, booths, head rest areas, even the tables are so discussing and dirty
food crumbs are everywhere!!!
I showed the manager all dirty places and told her they need to clean better, then she definitely agreed!
Only one reason we go to Chadders because we like
one menu they’ve got.
I hope they have really clean place next time
we visit them!!! Please clean and sanitize!!!
Beaumont TX cheddars is the same way as you just described. The restaurant is horrible and the waitress to waiters don’t ever care about serving you. The spinach dip is thick and like it is microwaved. I do not know what has happen to this place.
I have been to the Cheddars in Brooksville Florida numerous times and on two occassions i have been short changed any and all change from my bill. They have returned the bills but no change no matter how much it was. I have written cheddars twice and spoke to the Mgr Mike at which time he said he would make it right but nothing ever happened. This happened several weeks ago and still noone has contacted me.
I would like to make a complaint against the Cheddar’s in Grand Prairie Texas 4106 S Carrier Pkwy, Grand Prairie, TX 75052 on 08/31/2018 between the hours of 7:40pm-9:30pm. It had to be the worst customer service I had ever encountered. The waitress was very rude and treated everyone at the table with disrespect. The entire night was a disaster due to the waitress. I complained to the manager about her and he did nothing about it!
THIEVES> Cheddars Scratch Kitchen The Colony- I ate at the the colony location on 09.27, the waiter Nick told us he only had been there 3 days. As to why his service was inadequate. I end up leaving my card in the black reciept book. I called the location first thing Friday morning when they opened. Spoke with a Kedran Bell who told me he was the manager. He said he looked for my card and could not locate it. I told him I knew the card was there and to please check with the waiter. He told me no one had my card. No more than 1 hour later I receive a notification of a transaction with my lost card, GUESS…. FROM Cheddars Scratch Kitchen The Colony. Now my lost card is now Stolen, when I call back to report this to Kedran, he is not able to locate the transaction at all. I provided my last 4 of my card. He told me he would report to corporate and get back with me. Nothing has been reported to date. Stay away from Cheddars The Colony- Thieves are managers
We see sweet potatoes have been taken off your menu. We eat here ateast twice a month but won’t if they are not available anymore
We ask for tables for a family of 16 for dinner. We waited over an hour to get the tables then we were seated in four booths. It was very disappointing, as our first time in your restaurant. I would not recommend it to anyone else and would not come again.
My name is tye my wife and I and our two twins that are 10 months went on a little dinner date last night around 10 pm which Cheddar’s is one of our favorite restaurants but we went to the one on hwy 6 and 90 when we got there we ordered they brought our food our 10 maybe 15 mins later food was not hot to touch it was warm not even usually when we go to all other Cheddar’s food be so hot you can see the steam from it anyway my salmon was hard my broccoli chews casserole was undercooked my wife chicken fried steak was undercooked her food was warm also not hot my wife accidentally left her wallet at home so me and my twin daughter stayed til she got back so during that time I even asked the waiter could she get her supervisor supervisor never came so supervisor finally walked passed my table I told her food was warm cold undercooked and over cooked she said she would have to speak to the GM she came back and said he only took $2.48 off of my meal what kind of hospitality is that when my food was horrible I’ve been throwing up and in bed all day with my tummy hurting and my twins and wife also this is unacceptable and when my wife left to get her wallet she was gone about 15 20 mind it was taking hard so she couldn’t speed back the waitier kept coming to my table asking well did she find her wallet is she on her way back but they can ask constantly about payment but not fix the damn issue of our food we will never go back to that Cheddar’s ever again on West Park location in Houston Tx will get our service we have plenty of family dinners there and this what happens to us it’s not right guess they was rushing because of closing if that was the case they should stop allowing customers in at 10pm hwy 6 and 90 has unacceptable service contact me through email to get my number if needed thanks
I have very horrible experience I will never come back Here again your service sucks one of your manager suck it took a One hour just to give you 🥗 And your waitress. Really need to be retrained He forget all bout us didn’t even tell us what was going on just keep walking pass us over and over . I had a bad experience last time I came here that’s why I stop coming but now this takes the cake I will never ever come here again
I am really disappointed that you no longer have spazania. Was my very favorite Italian fish. Will go back to Texas Road house till you bring it back. .. best food ever. Please bring it back🙏🙏🙏
Yes the Dallas location on Greenville an 635 has cockroaches in the dining room so I could imagine the kitchen but we called the manger over an he had the nerve to ask my girlfriend to kill it with her napkin
Had the worst experience with the waitress at the Cheddars in Clarksville, Ind. She never brought us our croissants and kept saying they were making more, while we saw other people being served. When she did bring them they were tiny and burnt, I was supposed to get 2 she brought 1, when I asked for my other one she got huffy because we had complained to the manager, He compensated us with half price meals, but her attitude stunk towards us. She was not friendly and warm to us like she was to the other customers. I am not trying to get anyone fired, but please hire people with personality and poise who are willing to treat all customers with concern and respect no matter their color. She acted like we were bothering her everytime we asked for something. Her name is Michelle Shepard.
went to beckley, west virgina location service was awesome and the ribs fell off the bone and were perfectly done, manager was sweet and when we asked to speak to her and compliment the staff she was nice enough to bring us out fresh baked cookies on the house. so a month later i find out there is a location near my home in charlotte nc . it was a completely different meal. the ribs were the worst i have had anywhere ever. hard and fatty and covered in a slop of sauce probably to hide the three day old ribs. i should have sent them back but felt uncomfortable about doing it. live and learn. i willl travel back to beckley wv again and ill eat there again but never in charlotte ever !
We usually always leave Cheddar’s happy but not today I think it was just to busy for them to handle. Food took forever at least 25 min and it was overcooked I saw my mom take a few bites of her usual order Monte Crisco then say it was too hard also her side item was missing. I had the chicken tenders and shrimp which was very dry and tuff I have been in the toilet ever since. Cheddar’s is a wonderful atmosphere great servers but the service and quality of the food has definitely changed. It’s unfortunate we won’t be back for awhile.
I was in the Vienna WV Cheddars and my server was blantently hitting on my partner and I and even wrote his phone number on the check!! I will never eat there again if this is the kinda person you employ. I’m gay so that’s not the issue, but the behavior is disgusting!!!
Made a complaint about your restaurant at 15607 I-10 West San Antonio Tx,78249-1367 store # 2054 few days ago and no one has called or emailed me for nothing wondering if ya’ll even care about customers or not. Your employee was rude to us on 11/23/2018 @ 07:41pm Jose C who was supposed to attend us and didn’t. Talked to management and just apologized and that was it employee still ignored us afterwards still. And now ya’ll showing me that ya’ll are rude to will post on internet all over to show what bad service and care ya’ll have for customers.
I’m at cheddars in Columbus ya right now. My food was horribly cold I bit the chicken sandwich and she took it back and told me she threw it away, ten minutes later she brings me the same cold chicken that I bit from and it was cold again. The waitress as well as the so called manager both said they physically threw the plate away which was a lie..I’ve never had a bad experience with Cheddar’s but this was just horrible.
I’m at cheddars in Columbus ya right now. My food was horribly cold I bit the chicken sandwich and she took it back and told me she threw it away, ten minutes later she brings me the same cold chicken that I bit from and it was cold again. The waitress as well as the so called manager both said they physically threw the plate away which was a lie..I’ve never had a bad experience with Cheddar’s but this was just horrible.
I was at Cheddars in Gainesville,Ga. 1195 Dawsonville Hwy. on Sunday December 16 th for lunch. The line was out the door and we were told that it would 30 to 35 minutes wait. It was much longer than that so we ask how much longer would it be and they seated us then . We got to our table and to our surprise there was 7 or 8 tables empty in this area as well as other areas also . We sat there for sometime before being waited on . The girl took our drink order and brought it to us and we ask for napkins and lemons for our drinks and she forgot to bring them and was taking orders from another table so we had to get her attention and she finally brought them and took our order. We waited a long time for her to come back and finally got up and asked to see the manager. She finally came over to our table and we told her and they brought us napkins and lemons . We told her the table was dirty and the blinds and window sills had food stuck on them. Would they please bring us a wet dish towel so we could clean off our table. So they brought us one and we cleaned off our table. We finally got our food and it was cold . Then we had to ask for silverware and wait for them . We had to wait for more fries and baked potato to be hot . We never got but one refeal on our drinks. Then we had to wait on our bill and she rung it up wrong. She charged us for two bills. She said that she corrected it but if it didn’t come off to call back and let them know. Well I just called and called them back and they was two busy to take care of it right now and they would call me back later. This is the worst service I have ever had. The place needs a good cleaning and better management and servers. No one wants to be treated like that. My check number was 75318 table 15 Jazmine H was our server . Our bill was 23.29. Then the second bill was 20.31 check number 75320 . I am very disappointed in Cheddars at this time. Sincerely Bobbie Page
Email [email protected]. net
Called in to make up curb side pickup order and who ever answered the phone told me I had to come into order came in to order at front they told me had to order at the bar, this is ridiculous no one knows what they are doing. Will not come here again
Called in to make up curb side pickup order and who ever answered the phone told me I had to come into order came in to order at front they told me had to order at the bar, this is ridiculous no one knows what they are doing. Will not come here again. As I sit here the complaints from people coming in waiting on curbside order telling g us we have to come in to order. Called 11 times
Called in to make up curb side pickup order and who ever answered the phone told me I had to come into order came in to order at front they told me had to order at the bar, this is ridiculous no one knows what they are doing. Will not come here again. As I sit here the complaints from people coming in waiting on curbside order telling g us we have to come in to order. Called 11 times. Way under staffed in Ocala fl
My family went to Cheddars in Dallas at Hwy 635 & Greenville Ave. We came from a funeral, having just buried my grandmother. After waiting over an hour for our food, only half the food got served & my salad had raw chicken on top. We were outraged. I will never step foot in this restaurant again.
Good evening I’m writing this for whomever it may concern on December 28 2018 I went to Cheddar’s in Slidell Louisiana me and my girlfriend we ordered our meal which was steak and loaded potato and side,her meal came first when the waiter sit her meal on the table she was preparing to eat ,there was some type of paper stuck to the plate so the meal was taken from the table shortly after my meal came to the table the plate I received was Chip as if it was dropped before the manager came out apologizing inconvenience but nothing was resolved I intern spoke with the manager because there was like a over an hour and a half of waiting after that incident whereas no one came with a meal or anything someone needs to look into that particular location it’s not being ran properly the cleanliness of it is not being overseen properly the restrooms are filthy and the service that we receive was majorly poor and I’m sorry to say I definitely would never go to that establishment again at that location ever again!!!
Ur restaurant is so bad
Humble Texas location is awful. Bad service. Servers are rude and cold.
Cresants served cold
Spinach dip salty salty
This was my favorite restaurant but they have failed me
The cook only knows salt
Ordered bourbon salmon served ice cold sauce I just wanted too barf
I love Georgia Cheddars this place needs to close again horrible
They messing up the name badly
They going to poison someone with all this salt OMG
Dear people with Cheddars, this is Nicholas Street. One time I went to Cheddars, and I wanted to order the “Baked Spasagna”. And I found out that the “Baked Spasagna” has been discontinued. Now I can’t make up my mind on what I wanna order. Is there a way that anybody can please put the “Baked Spasagna” back on the menu where it belongs? Because it was so delicious. Please contact me and let me know if anybody can help using my information below. Thank you and have a good day.
Sincerely
Nicholas Street
On behalf of the Cincinnati Fire Department we are conducting the Annual Fire Administrative Assistants Roundtable at the Ohio Fire and Emergency Services Foundation 2019 Administrative Assistants’ Conference in Columbus, Ohio, scheduled for the dates of April 25 and 26, 2019.
We are inquiring if the Cheddars Restaurant would consider our request this year for any gift cards to place inside of the packets being assembled for the conference.
This year we have an estimated count of 55 Administrative Assistant Attendees.
We graciously await your reply and thank you in advance for this consideration.
Kimberly Drummonds
Assistant to Fire Chief Roy E. Winston
Human Resource Liaison
Cincinnati Fire Department Fire Chief’s Office
Direct Office: 513.352.xxxx
I am planning a 70th birthday celebration for my brother at your Walton Way Extension Augusta Ga location for this Friday night about 6:30 PM. The party is about 16 to 20 people. I have never visited this location because I live in South Carolina. It was suggested as a good place to have the event. I called to get any kind of helpful information in planning the event so it would not be a disaster. The person who answered the phone was very rude and tried to hang up before I could finish getting my questions and concerns addressed. He stated your restaurant did not do reservations. I would have to arrive early and sign a book. I am wondering if I am making a mistake to use your establishment. He offered no suggestions and I have no idea what the seating set up is in the restaurant. Will it be impossible to sit a group this size in the same area? Can someone help me with this dilemma?
Good Afternoon:
We had been to Cheddars about 6 years ago, the food and service were awful.
However, today we gave Cheddars a second chance. What a surprise we had, the food was wonderful and the service was absolute hands down the best we have experienced in a long time. Every thing was so perfect that I asked to speak with the Manager (Hunter) to give him feedback on our experience. Alexa was such a good waitress that I told Hunter the she had to have gone through the Ritz Carlton’s training program (as I worked in a customer service job previously). I highly recommend her to be the trainer for that store. Hunter was exceptional as well, he took the time to sit with us for a few minutes to receive my feedback. He made our conversation a personal and pleasant experience (like visiting with an old friend). Please be sure to recognize the two employees above for exceptional service, as well as the chef and kitchen staff. These are the types of employees that a corporation should feel honored to have as employees.
Cheddars has done a great job turning the store and our opinion of them around. Keep up the good work!
Please confirm receipt.
We will be visiting Cheddars again.
Regards,
The Siweks
Cheddars 2059
1340 Toronita
York, PA 17402
Check #72620
Table 34
2/6/2019 13:54:50
ID# 5214 39460 5629
I love the food at Cheddars,I have been going to the one in Bedford,Texas forabout 20years. I was disappointed that you took the nachos off that was so good andwas an exclusive for Cheddars. Please put it back on the menu.
The most unique menu item was the mini glass desserts. My Cheddars in Pinellas Park, FL doesn’t have them. Any eatery can have mini cakes, etc. but your mini glass desserts were the best. Just so upset you stopped having them.
Hello, I had received a e-card from your office a few weeks back for poor service that I received from the Louisville Westport road restaurant and I did not use all the monies on the e-card and I had computer issues and the text deleted all my emails before I could print the e-card. Is it possible for you to resend the balance in another ecard. It was about $14.00
Thank you
Rossie Head
Hello there, this is Jadeann Dahlem. I’ve been trying to reach out to Cheddars several times this week to receive my w-2 since it was not mailed to my current address, is there anyway it can be resent or I can reactive my profile so I can view it?
Thank you,
Jadeann M Dahlem
720.688.xxx
[email protected]
On 2/28/2019 at approximately 338 pm I entered into Cheddards location # 450 on Peachtree and was told when the resultant appear to be empty that there would be a 10 min wait. After waiting approximately 30 min and party of 7 entered into the restaurant and was seated and was told that they can have two booths if they need it. When I husband inquired about the seating she stated “ I know I know it’s alright”. I requested to speak with a manager and he was very understanding and acknowledge the situation and assured us he would speak to the host.
I was severely mistreated at one of your locations
I sent a complaint/email on Monday and have yet to hear back from ANYONE!!!!! Highly disappointing
Food quality is dreadful. Has gone done considerably over the last year plus. 3/4/19 we were served leftover mashed potatoes and carrots and cold chicken and fries. The quality of the chicken was also deplorable, something I have complained about since they changed vendors. We keep trying to give them another chance thin;king the food will surely go back to the quality it used to be; however, no longer. The leftovers did it for me. The manager has no clue (Josh). We literally could not eat the food. We paid for it but will not return. It is obvious that there is a problem in this restaurant with management. There is always a lot of open seating, a thing that never used to be – no wait lines anymore. We will never again eat at the Cheddars 2132 Morgantown WV location. We used to eat there 3-4 times a week, but that was until the past year or so. Product is poor and the quality of the food by whoever is on the skillet is even worse. The manager didn’t even bother to deny the mashed potatoes and carrots were leftovers. He agreed the quality of the chicken is poor. As for being cold, obviously it was made well ahead of the time it was ordered. None-the-less, the fault falls on the manager because he is completely clueless. Food like this should never leave the kitchen, let alone be served. The waitress should have refused to serve it. Table 52 Check 75142 3/419 Thank goodness we ordered light this day because we wanted to give it another try because it used to be our favorite. Left hungry and mad again so now we are truly done. A comment I have heard from several people.
No more 1000 island dressing? What a shame, please bring it back.
Cheddars University area should be TORE DOWN !!! VERY BAD PEOPLE , SERVICE , AND VERY UNITELLIGENT AND GHETTO !!! From the manager to the server to the hostess TOTAL CHAOS AND NASTY ATTITUDES
I an m
My family went to Cheddars to eat at cheddars as a party of nine. Our waiter was man Juan he preceded to take our drink orders and we ask for 3) Margarita swirls 1) on the rocks and a pain killer an water with lime. Juan came back to the table and said the frozen margarita machine was broken that we could order some
Presidenť on the rocks . We change our order to regular margarita, pina Colada and pain killer. My family saw the waiter at another table serving frozen margarita so two family went to the bar and spoke to the bartender. Juan came to table with the frozen margaritas swirl, I ask Juan about the he said they had been cancel there was a mix up of communication between him and the bartender and everything was straight. After so got through with half of my drink a waitress came with more drinks and I said we have our drinks and she said no these are you all, I told her those drinks were cancel she set them down anyway.. My both of my niece came back to the table and express how rude the manger was and how she didn’t want to disclose her self as the manager when they ask to speak to one and how rude she was Jessica at resturant 206 San Antonio Tx. Jessica was handling another table problem and comp them. My nephew said I wish she would have been that nice when she was speaking to you all about out situation and the conversation rolled. Jessica finish with the customer and stated I heard you talk about me so is it something you to say to me. Nephew spoke up an said since you ask I said I wish you would have been more accommodating to us age ask all of us to leave an said someone called her a Bitch we stated none called you that then she stated calling security his name was Martin S. She kept putting her hand over her name. We ask Jessica why did we have to leave so when Martin came an then I left than Juan had the bill that his manager could pay for it.. I told Jessica I was 58 years old an I had never been treated like that an I was you going to call corporate she stated have a nice day sarcastically in front of everyone have a nice day I said you have a nice day sarcastically back in front of everyone. Jessica in my opinion is not manager material she treated the situation poorly and she should be reprimanded and demoted because she came to a table of paying customers like she was coming to a fight there was Mother, Auntie, Sister , Wife, Husband and children and I do not appreciate that kind of service at all. JESSICA RESTURANT 206 3/10/2019 @3:30 AND Waited 45min then 1:00 for food and I sent back the fish plate because it wasn’t right to salty.. My sister 63 and my self 61 didn’t eat anything.
We had 3 adults 1 nine year old and a baby i paid the check and my dad paid 25% tip in cash my phone got an alert and you all had taken out more than was authorized. I am very upset and qould like a refund for stealing money from my account i wrote cash huge in the tip line and i will never be dining here again if money is not refunded im going to file a police report and press charges. Im ao frustrated you stple money.
Yesterday, March 24, 2019 after eating lunch in your Alcoa, TN store; my friend suddenly became faint, nauseous and clammy. Your personnel: waitress, receptionist and managers ( one female and two males) were very compassionate, efficient and professional in their response! They called EMS with her permission and had her assessed by medical personnel. I was very impressed and so thankful we have this caliber of people serving our community! I do wish I had each of their names but I do not. It was around 130 -2PM on Monday March 25! Keep up this excellent service!
I’m very frustrated that there is no sweet potato on the menu any longer. It is a healthy alternative.
PLEASE PLEASEsweet potatoes back in the menu. This is a loyal customers request. Avon, In. Location
Please bring back the sweet potatoes to Avon, In
It very sad when my boyfriend filed a complaint against a employee at one of your restaurants that nobody cared enough to even call him back . About two weeks ago we were going to eat at Cheddar’s and we called to see if they were open because we seen on face book that someone commited suicide And we did not know if it was a hoax or not. Now we refuse to return because no one from cooperated cared enough to call us about what had happen. When the employee said they were closed my boyfriend asked if someone commited suicide And the young lady laughed about it. Laughing out loud and said if you seen it on face book it’s got to be true. No respect at all We usually eat at Cheddar’s about twice a month. We now go to o Charley’s. Kenny’s phone number 478283xxxx
Hello,
My family and I (party of 5) went to your Bloomington Indiana Cheddar’s this past Sunday, April 7th…
We arrived about 12:30…our waiter was nice, brought us drinks right away…we had waited about ten minutes for the last two of our party before we ordered our food, so our order went in about 12:45…it took over two hours before our food came out…
Our waiter kept apologizing and bringing us rolls while we were waiting…
By the time our food came we were so full of bread, we barely touched our meals and had to box up to take home…once our food was boxed, it was about another hour before our food bill came…the manager did give us each $10 off (big whoop!), which in NO WAY made up for our lost afternoon…
From the time we were seated to the time we got our bill and could leave, we had been there three and a half hours!!
This was totally unacceptable, our whole afternoon was gone!
The same thing had happened the first time we went to Cheddars, and I said I would never go back…but, my mother-in-law wanted to go there, so we gave in and decided to give you all another chance only to have the same thing happen!
Even with the $10 off on our bill, it wasn’t worth the wasted afternoon…I understand having to pay for our alcoholic drinks, but in my opinion, after waiting that long our total meal should have been “comped!”…
I don’t know if it is the manager’s fault or what…but, that is “BAD BUSINESS” practices!
We WILL NOT BE BACK AGAIN!!
I would like to make a complaint about the kitchen manager, Mr. Tucker, on April 12, 2019, at the Cheddars on Clinton Hwy., Knoxville, Tn. around 3:30 P.M. My sister-in-law, Emma Dunn, my niece Sharon Norton, and myself, Ruby Nichols had ordered dinner and the food was cold. I didn’t say anything except that my butter was suppose to be hot was cold; and could I have some hot butter to pour over my rice and chicken. I ate my food anyway because I felt like the waitress, Debbie, was getting aggravated because she had previously told us that all of the food was hot when served; because they had spent thousands of dollars making new renovations to the kitchen. I did tell the waitress after I finished eating my food that the food was not hot. She asked if I would like to talk to the manager. She went and got the kitchen manager instead of the manager. He approached the table and said very rudely “Oh, you all are the ones that are always complaining that the food is cold. I had never seen this man before and asked him where did he hear this from because I never have said anything unless there is really something wrong. He began to argue and this was embarrassing as I I have no idea why he said this unless the waitress had told him this and was afraid of losing her job. She had previously said that Mr. Tucker had fired her boyfriend who was a cook. She complained about her job the whole time that we have ever visited Cheddars on Clinton Hwy. I have the right to be treated as a paying customer and not be talked down to because my food is cold. When the food is served; it should be hot. I think that the Kitchen manager’s name was John Tucker and I think that he needs to learn how to treat paying customers and to be reprimanded for his actions. I have a disability and could go higher up. His manager needs to know about this incident as well as the waitress who is always complaining about her health issues and working conditions. If you have any questions; feel free to contact me at 865-806-xxxx.
i need to speak from someone in the corporate office, please give me an actual number to call not the fake one you have listed
We have dined at the Cheddar’s Restaurant in Ocala, FL several times. My husband and I went there for lunch today and ordered two sandwiches and two Corona beers and were shocked when the bill came and it was over $31.00. The beers were $5.98 apiece! Are you kidding me? We will not be going back, as we can’t afford it, especially for lunch. You can’t expect people to pay these ridiculous prices, particularly when most restaurants have drink specials.
I talk to a manager concerning the food ,oh his name is mike no one new his last name , because he just brush me off , the food made me sick
There was a coupon in the local paper so we made plans to eat at Cheddars in College Station Texas. When we got the ticket they said they couldn’t honor the coupon since they were not a Franchise. This was very disappointing and not a good promotion. How is the public suppose to know if they are or are not a Franchise? Seems it would be valid at any Cheddars. It was only six dollars but we were disappointed.
Cheddar’s Hamilton Place Mall Chattanooga Tennessee poor service I understand why they have poor service I talk to the manager he put me on hold and never came back today is Monday is 4:30 p.m. I was on lunch I didn’t get to eat lunch because of the service of my way
I’m a manager at a business next door to Cheddar’s when Cheddar’s first came to town they were the best now Cheddar’s at Hamilton Place Mall Chattanooga Tennessee has got to have one of the worst service in town
Cheddar’s #2112 at 875 Osceola Parkway Kissimmee, FL 34741-7551, Table: 18, Server: Raquel, Manager Partner: Joe Brooks 407-348-2159, date of incident: Monday, 04/29/2019 Time of arrival and seated: 8:45 PM Time when check was given 10:50 PM. Check #’s: 14042(Total:$52.27), 14040 (Total: $11.06) and 14039(Total:$34.68). Table of 8.
I am reporting here and not directly with the manager Joe Brooks because I believe that he has some serious fault. Raquel was wearing a certified trainer uniform and quite frankly she does not qualify to train if she is such a terrible waiter. The service and attitude from her was so bad that by the time my food finally arrived I didn’t trust her enough to eat what she had brought me. She ruined a very special family occasion with her microaggressions and bad service. No waiter at Cheddar’s has ever treated us so badly. I honestly think she had something against us since we constantly received microaggression from her for example, dropping the plates on the table when serving us, giving us dirty utensils, taking forever to give us a refill of water, no straws, my mom wanted a frozen drink without the alcohol but the waiter said that it’s not possible, every time Raquel would let the plates fall even harder when serving us and we all felt the passive aggressiveness from her. All 8 of us left disappointed because of her. I waited till today to report this because I wanted to write this while being calm. Please don’t let the manager Joe Brooks enable the pseudo-waiter Raquel to victimize any more clients that just want to enjoy their food and special family time in peace. Please follow up with me ASAP.
Dear Corporate office of Cheddars Scratch Kitchen in Avon Indiana.
My name is Kristi. I am a very unhappy customer and ex-employee. The reason why I am so unhappy is due to management or lack of management. Today is May 13th, I went to cheddars around 12 today to pick up my food I had ordered. When I got there the managers did not discount my food. I had just worked Saturday the 4th I believe. Not only did they not discount it they didn’t come out of the office to give me an explanation or talk to me about it. Instead, they told my personal business to another employee and had them come to tell me. What they said was slander to my name. I have worked for Cheddars around 3 years and I just had a baby May 2, 2018, I worked literally up until the day I had my baby which I had to call in and call off because I was in labor while I was supposed to be at work. (my point here is I called even while in labor.) Around April 22 this year I started a new full-time job I notified Cheddars a week or two before this. When I started my new job I believed I could work both but around the 25 of April I relied I couldn’t as it was 7 pm and I had been up since 4 Am got off at 2 went home ate seen my one year old for an hour and had to be at cheddars at four, I was exhausted. It was around 7:30 when I went to Cuco my manager on duty and told him I could not work both jobs I was too tired I quit, but we then decided I would just be on pickup and he would not schedule me. He told me I had to pick up one shift every 3 weeks I told him okay. Saturday, May 4th, I picked up a night shift at cheddars when I came in, I was not on the bored when Cuco saw me he added me on to the board I worked all night that night. While I was working Cuco asked me if I was scheduled to work that Saturday, I said no I picked it up. He went on to say good next weekend Talking about Mother’s Day. I cut him short and said no Cuco next weekend is Mother’s Day and I already have plans I can’t work that’s why I picked up tonight. He went on to say no no you don’t have plans and tried to get me to work. I told him no again. At this time, it has been two weeks since they have scheduled me, and we agreed I was pickup only. When I went into Cheddars today May 13th to pick up my food the had Melissa (an employee) inform me I would not be getting my discount because I no longer worked there because I had missed yesterday (mother’s day Sunday, May 12th.) and was a no call no show. Why this is slander is because the whole 3 years I have worked at cheddars never once even in labor was I a no call no show. I never looked to see if I worked Sunday why because 3 weeks prior I was taken off of the schedule and put on pickup only for two weeks they did not schedule me and then on Mother’s day after I told my Manager no a week in advance they want to schedule me anyway and then slander my name, when I come up there as a customer to get my food. My Husband worked Mother’s Day from 7 am until 2 pm I had to be home to watch the baby until 12. At 12 my dad came and picked me and my son up and took me to work where I worked my full-time job from 1 to 5 while my dad watched the baby. My job paid me 18 an hour to come in on Mother’s Day and work. Cheddars wrongfully fired me and then slandered my name it was none of Cuco’s business what my plans were on mother’s day, but it turns out my plans were to work and watch my kid even if I wanted to come into cheddars to work I couldn’t. I work Monday through Friday 130 to 830 at my job and I told them I work some weekends. They have known this for a month now and don’t appreciate being slandered being manipulated and being wrongfully fired from a job. I know several employees working there still that have been no call no shows plenty of times and had to sign write-ups and they still work there I have never signed a write up never been in trouble and never had a no call no show so why is it right to fire me when the managers messed up not me. I feel discriminated against and I feel that slander is being put on my name all because I found a better job opportunity and went to advance myself. I did not have to stay at cheddars I could have quit and at this point, I wish I would have. They didn’t even make my food right and they embarrassed me in front of everyone at cheddars and overcharged me for my food. I only went to cheddars because I believed I still worked there and would get a discount. Instead, I was mistreated lied about and embarrassed by management who would not even come out and talk to me like a manager should. I can’t believe this is how we treat an employee of three years I will never go back to cheddars and I will make sure nobody I know goes there ever again. It is nasty anyway they don’t wear gloves there is always hair in the food they can’t cook the steaks right they salmon is raw like mine was today. They serve food that has fallen on the floor and nobody actually cleans or works there it’s a disgusting cheddar and it is all managements fault. They never once tried to call me to ask me what happened or to inform me that I was no longer employed. I feel my rights were violated and I want an apology. I want someone to make this right I told the managers to get ahold of me or I would be writing corporate as well.
Sincerely, One mad customer.
I just went for an employment interview at your location in Columbia Missouri. They were all ready to hire me until I told them I was a minister and needed Sunday days off. I am available from 8am to 4pm Monday through Saturday. As well, I tried to compromise and said I could work Sunday evenings from 5pm to close. I was again told no. I have to be able to work Sunday days or I can’t be hired. They said they were hiring for all shifts. I have over 36 hrs of availability for all shifts with the exception of Sunday days when I am full filling my job as a minister and man of God. My concern is that I am now being discriminated against in employment because of my faith. Please explain to me how your company can allow such illegal activity and actions to occur.
Your restaurant committed theft/fraud of my debit card! I was charged a 34% tip ($12) where I didn’t add a tip to my receipt. I left a 20% tip in cash. I was told when I called about it that it was done accidentally because my card was similar to someone else in my party or it was another party sitting close to us. How can that be when I put $0 in the tip line and totaled out the ticket? No one in my party has a card similar to mine and didn’t leave a $12 tip! The manager said it would take 5-10 business days to refund me the entire amount of the ticket! I’m not satisfied with this at all and won’t be until my attorney gets done ! Why should I even have to wait for something the manager says was an “accident” ? It was no accident! She brought me my card back after running it for the $35.39 and I signed it with $0 tip and $35.39 as the total! There is no way she should’ve been able to add a $12 tip to my card without me actually adding it to the receipt I signed?? I need answers and a much , much better resolution than refunding me money that was taken from me. That is theft!!!
Horrible experience. The air conditioning was leaking on or table. We asked to be moved or to have our bill adjusted. Neither option was provided to us. The managers Kayla and Marc were very unaccommodating and down right rude. I do not recommend Cheddars restaurant in West Melbourne, FL
I find it hard to believe you offer no Military or Senior discounts. Abilene Texas is a huge military community and the majority of all businesses offer a Military discount. Why is this?
Iowa City Cheddars experience was terrible! The fish I ordered came out in tiny 2 inch pieces cooked in old oil! My mother in law was served raw chicken. The female manager told us that the kitchen fries chicken and fish in the same oil. What? It was a disgusting experience to say the least. We usually love Cheddars but will never eat at this location again. We were in Iowa City to attend the Model A festival in Amana Ia. We traveled 5 hours and were starving. What an eye opener and a HUGE disappointment!
I would appreciate a call ASAP. 706 631 1818.
I live in LANSING mi and the Cheddars on Saginaw have some nasty waiters attitudes can’t serve correctly does not know how to tell you if there is nothing on the menu don’t know how to tell don’t have corn beans that goes on the nachos
I worked at Cheddars in Pooler, Ga and everything about them is just nasty , they went from having rats and now they have roaches all over the kitchen , mold in the dish area. Molded buns and everything else ! The place is just nasty and the manager David Light is a sexual harasser man. All he ever does is stand around the kitchen and flirt with all of the servers in the kitchen instead of doing his job. The food is always served cold and all they get are a bunch of guess complaints about how nasty the food is. The salad mix is always old and brown and they still serve it to customers like that. They serve customers RAW and EXPIRED FOOD , MOLDED HAMBURGER BUNS! They never give the staff a break even with working a DOUBLE ! DAVID LIGHT TOLD A EMPLOYEE THAT SHE NEEDED TO GO BUY A BOTTLE OF LIQUOR FROM THE LIQUOT STORE AND DRINK HER PROBLEMS AWAY ! He’s not the type of man who needs to be in business ! THE PLACE IS NASTY NO ROACH INFESTED PLACE SHOULD BE SERVING FOOD TO CUSTOMERS !
I would like to speak to someone in your marketing department. Your NEW Cheddars is coming in near me. I am a Family/Veteran owned business called Massage Elements of Hot Stones Inc. We have been in business for 8+ years in the
Spotsylvania/Frederiscksburg area…..and I am very excited that you will be my neighbor. I would like to discuss some advertising we could share. Please contact me. (540) 412-xxxx Thanks in Advance
Service Training to new team members
I would like to apply for a job with you, but I dont know where to sent the job application to. I need to know if the Corporate Office address is the same as the Human Resources address.
How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.
I have been a customer several times in Bristol VA since Cheddar’s came here. My last visit was very unpleasant. The bathrooms were so nasty & the restaurant was a wreck. The service was NOT good. We ordered chips & queso with beef. The beef was like a hamburger patty instead of crumbled beef. Also ordered nachos with beef, got nachos with chicken. At that point, I had decided that I had no interest in future visits to this location. Now it’s been publicized that there was an employee working there with hepatitis A on Nov. 16 & 17. It was this time or one week prior that I & my girlfriend were there. I would like to know how management allowed the restaurant to get in this shape & allow this to happen? Also how is this being handled & what kind of danger are we in?
I love cheddars but today I got meatloaf green beans and mashed potatoes.. the green beans were so sweet I couldn’t eat them( diabetic ) the meat loaf was also nasty needless to say all I ate was macaroni. Maybe someone needs to cut back on sugar cause sweet meat loaf sucks. Still loving cheddars
First time I have visited cheddars is a few months, and experience was not good. Server was not attentive, food was poor quality and I could not get a diet soda. Not at all happy with this dining experience. Sometimes when a person dines out there might be one thing not up too par, you guys scored the trifecta. Check #53:09, Cheddars store 2138. 12/09/2019
I purchased dinner takeout and spent 32.00. When I got home never had the sauces for my onion rings. I only ate a little because they were so dry. I never have an issue when I dine in. I love the food. Just had a bad experience. Cheddars in camden delaware
Hi my name is diane. Went to cheddar and order was messed up never got a manager on the phone stayed on the phone both times for over 15 minutes
Please unsubscribe my email. I have never subscribed or requested to
Is Cheddar’s having a new building built in Conroe, Texas & what will be the address? We will be ever so happy to have one! Our closest one is in Spring, TX.
Would like to see a Cheddars in Mobile AL
I called for a curbside pickup and the front seat swiched me to another phone, it rang and rang no one answered. Called back a black girl hung up on me when I told her no one answered in the back. I called a black girl took my order but hung up in my ear. This happened at 6:00 pm Valdosta Ga. not sure if this is a management problem, a covid problem or a black and white problem
After reading the motivated comments from Valdosta Ga Cheddars chef Dahvee L West, myself and several hundred other potential customers will not be giving our business to Cheddars due to the concern over what the chef will possibly due to our food before serving it to us.
WHEN ARE YOU GOING TO HAVE A FULL MENU AGAIN??? Sick of not having onion rings of all things! No dijon chicken (best you had!)! Why should WE be punished?
First of all Cheddars used to be my favorite place to go to eat. This is my 3rd time receiving bad service with this restaurant. I order 2chkn tender platters and told my daughter to pick them up the order was to be complete at 7:20 she called me at 8:00 saying that they have not bring the order to the car I called and was placed on hold and the RUDEST manager named Gabby told me that my daughter had to come in the inside and pick the fd up I told her no one called my ph -which my number is on the order- to tell me anything such as that then as I was continuing to talk to tell her what color car she was in she hung up the ph so I called bk was placed on hold again hung up called bk again the RUDE Gabby answered the ph I was trying to tell her that she hung up on me which was rude she was talking over me like she was trying to be sarcastic I told her to plz let me finish talking and she continue to be rude if this is the kind of service you guys have to give I will NEVER come to Cheddars again and you can thank Gabby for that. Any questions plz call at 386-292-xxxx
We went to eat on Friday July 10th in Murfreesboro TN and my wife had the chicken tender salad and I had the ribs and chicken tenders and her food was not good . We do not normally complain but our meal was not good at all we only ate about half of it
Hello, I recently placed an online order # 11266727xxxx. My husband and I live 30 min from the nearest cheddars and were very disappointed to find that we did not receive our side salad with our meal. I know it seems minute but when you pay money, during these trying times, and you drive a significant distance-you have your meal is what you ordered.
Our family has been going to Cheddars for a long time for the onion rings. Now the onion rings are not in the menu, so we left Cheddars and went to another restaurant. I dont understand what Corona virus has to do with the menu downsizing. Cheddars lose customers!
After waiting 45 for a table we waited 1 hour and 15 min I think that’s unacceptable. I told the manager and he apologized however offered us nothing. We had 8 guests and 2 children. It was the location in Pigeon Forge.
We went to cheddars in mid west city Oklahoma, our waiter did not check on us but twice. We ordered drinks from the bar and didn’t receive them until after our meal came when we told them to cancel the drinks, in which our food came out cold. The drinks were horrible, I asked the waiter to take it back as I could not drink it. He didn’t offer to take it off the bill or get me something else instead him and the bartender were making fun of me. We go to cheddars at least once a week, and this by far was the service we’ve ever received. Based off this experience alone I don’t foresee us coming back, and we will be letting everyone know just how bad it was. I expected a lot better service.
Worst place ever I had the upmost rudest and just horrific things happen to me at the spring Texas location seriously they gave me open ranch in a bag, didn’t wanna fix it , hair in my food , manager got so rude over the phone , they forgot some of my order, worst customer service I ever received in my life I WANT THEM TO SHUT THIS PLACE DOWN!!!!!!!!!!!!!!!
Need phone calls returned
14oz ribeye steak was cooked well done baked potato wasn’t loaded spinach dip, but no chips! Call in order Cincinnati, Ohio on Springdale Rd
Huge mistake doing away with the onion rings. It was the REASON we came. Very much disagree.
Very unhappy with the quality of the food we received. I would appreciate it if someone contacted me.
Cheddars in Odessa Tx 79762.. we did not get our correct order. Manager was not to helpful. Argumentative. Not a good experience.
I called cheddar’s in Roanoke,Va as I was about to leave the downtown area. I called the store number and was transferred to 2 different people to place my pick-up order. It began to rain and since I was still on hold to place my order I decided to pass on by and see how long it would take to get my order taken. Needless to say I drove all the way home, past Cheddar’s and I remained on hold a total of 23 minutes at which time i had reached my home and so i disconnected and called the store back to report my disappointment in customer service and the 1st young lady I spoke to I informed her of the above and she is now available to take my order….hmmm….well why didn’t you take it the first time…next i requested to speak to a manager and she again tells me she would be glad to take the order now, well I have arrived home and I am not about to go out in the rain after I had already passed Cheddar’s at Valley View Mall on my way home, hence the purpose to order prior to starting my travel home. I screen shot the time I was left on hold and I have that available on my phone, she did take my phone number to have the manager call me back and I was on the phone for uber delivery from another restaurant….as much as my family has patronized that chain I am very disappointed in their service…..they should be following the social distancing guidelines and not have a crowd waiting for tables as well as on the phone. Please provide follow up on how you plan to prevent this from happening in the future should I decide to go there later, needless to say my family was disappointed and angry at having to wait even longer to find another restaurant they we could all be happy with, our order was simple, not like when we present with 15 family members to cheddar’s to eat dinner.
We went to Chedders in Brentwood TN tonight. If it was my first time it would have been the last time. The waitress was very nice. My husband ordered your famous chicken tenders dinner with FF n Coleslaw! I ordered the 5oz grilled Salmon With broccoli n baked potato with sour cream n butter. And both had 1/2 cut sweet tea! Well it took so long to get our food our waitress didn’t bring us our food someone else did by then it was getting busy. Well my husband had 3X the amount of FF than Chicken and no slaw and only one tiny cup of buffalo sauce, She asked him what kind he wanted when we ordered and he said mild she said buffalo only came in hot but she recommended another honey hot and said she would order him both to try witch one he liked better! My plate had a little scoop of rice with the tiny piece of salmon and a plain potato that was lukewarm! The girl that brought us our food just gave it to us and said our waitress would be by shortly! Well about 10 minutes later she did come and we told her about our missing items and she went back to get the coleslaw, broccoli, butter and sour cream! Salt n pepper. We felt sorry for her and felt the kitchen staff really was at fault! The people who came in way after us food was delivered right after ours and there was 4 in there party. We have been to many cheddar’s from all over the us but this was the worst ever food we had served. Like I said if this was our first time we definitely would never go back but we know that your food is usually great and we end up taking home half but not this time my potato was not just warm but smaller than the plan of my hand and I’m only 5’2” my husband is 6’3”.
Thomasville, Georgia would be a great location for a Cheddar’s! Potential locations include 15370 US-19, Thomasville, GA 31757 or 15047 US-19, Thomasville, GA 31792. The closest Cheddars is over an hour away in Valdosta, Ga. Everyone always says they enjoy Cheddar’s.
My family are regular customers at Cheddars and have been so disappointed lately. I do understand that the restaurant business has changed this year due to covid but your menu has not changed at all over the last few months. Normally very busy, I can tell you that the restaurant is definitely not as busy. Although some of this is due to covid and your limited capacity requirements, much of it is not. I have witnessed customers leaving because of the menu, or lack thereof. I have heard numerous times, servers apologizing for not having an item on the menu right now. A few examples are: onion rings, potato soup, key lime chicken & shrimp to name a few.
While onions are readily available to put on burgers, and the fryer is in use, with French fries being cooked, but yet they aren’t in the menu. The chicken & shrimp are on the menu in other recipes, so why not the meal that many people love. Including my boyfriend & myself. While he orders the lemon pepper chicken, which he likes, it is getting a little boring with not having more options. In the lobby, there is even an advertisement for the potato soup, which is not available. I am writing this letter to give you an opinion and which is certainly coming from a regular Customer and not a corporate opinion.
I am a precious owner of a restaurant and I think it is always good to have feedback. Both the good and bad. We love going to Cheddars for lunch or dinner at least 2 – 3 times a week.
The manager and the waitresses was rude. They serve me food that wasn’t suitable to eat. And then the manager didn’t care.
REALLY NEED TO BRING BACK YOUR CHEDDARS ONION RINGS! THISIS A DEAL BREAKER ON WHICH REST WE CHOOSE ! THIS IS A TOPIC OF CONVERSATION IN PINELLAS COUNTY FLA-DID YOU KNOW ? THIS IS THE REASON CHEDDARS HAS BEEN TAKEN OFF THE TOP OF THE TO GO LIST .GET THEM BACK ! SOON !
My husband and I went to Cheddar’s in Charlotte in nc. We are from Columbia sc which is about an hour and a half away. We were told the wait was an hour . After an hour went by no one sent a text to inform me If a table was ready. I went inside the restaurant and asked how much longer for a table only to be told rudely to wait for the hostess . I realized this rude employee was the manager . I let the hostess know we had been waiting for a table and she finally escorted us to be seated . The server seemed annoyed with work and took forever to bring our drinks . I ordered New Orleans pasta and my husband ordered the steak and tenders meal . His side was a Caesar salad and Fries. The salad arrived and the lettuce was old and kind of warm which was odd. When the food arrived my pasta was cold! From the plate to the pasta everything was cold. I let the server know I wanted it cooked over and she told me she could microwave it for me ! My husbands steak was dried out and his fries were not only cold but looked like they had been recooked in the same grease because that’s what it tasted like. Grease! I asked to speak with a manager and she told me that sometimes the pasta dries out and there’s nothing they can do about it. I told her that is the most ridiculous thing ever . She offered to re cook the fries and that was it . I was so upset that I didn’t even eat my food we decided to pay and leave which we should have done hours ago. This was between the hours or 8-10pm. I really like the Cheddar’s food chain but my service last night was the worst I ever received! My contact is 803-814-xxxx
My taxes was send to wrong address that’s y I never got them I would like to give u the right address
Food was cold and horrible wait forever for change please contact
On the ninth of October 2020 during my dinning at Cheddars with family I was victim to a waitress mishap, damaging my entire attire, most significantly my shoes. I am looking for compensation for the shoes that of which I can provided, proof of purchase, cost and miscellaneous details.
went to Cheddars in Athens GA Saturday October 10 about 5:30. The manager Renae was very rude and would not allow us to sit where we could see the TV to finish watching the GA game. The hostess (didn’t get her name) blonde, was so embarrassed because of what she said which i did not hear and was very apologetic. Cheddars was my favorite not sure i will go again.
always my favorite place to eat…but they no longer have the fried onion rings in Columbia, Mo so I..along with sevewral friends and relatives will never go again.
Had a small dinner party if 4 for my husband to celebrate his birthday at the Cheddars restaurant on University Center Blvd, in Charlotte, Nc 28262-1513. What was suppose to be a birthday celebration, ended up being a evening of disappointment. All guess had placed their orders, the first: steak (medium well) and chicken tenders, w/ sides of steamed broccoli and broccoli casserole. Next order : chicken pot pie, house salad (ranch dressing. Next order: 8 oz. Salmon w/Biurbin glaze, Broccoli casserole and green beans. Lastly : An order of grill chicken salad w/ thousand island dressing. The grill chicken salad had to be cancelled due to no thousand island dressing, which then became a Chicken tender platter, green beans and steamed Broccoli. After waiting for 45 minutes the meal arrived only to be like warm. The steak never arrived due to it having ribs (which was not ordered), cool, broccoli and broccoli casserole. The chicken pot pie was the only thing edible (like warm) and salad. The salmon arrived with no Bourbon sauce (had to be requested again), brocolli casserole like warm (cheese not melted, green beans cool to taste. Lastly, chicken tenders batter was fried too hard ( not acceptable for consumption, green beans and steam brocolli cool to taste. Waiter was notified and we had to send back food, but it was still unsatisfactory due to the amount of time wasted (the restaurant was not busy) so we couldn’t understand the problem with our orders. We went and got the manager Emily who was apologetic and offered desert. I didn’t want desert, for we came for complete meals. I have been a customer of Cheddars in Gastonia, Nc in which I was very pleased. I know that it could of been an exciting dinner, but it wasn’t. I don’t know if I would ever give this Cheddar a second chance or refer to friends. I am a very unhappy customer. This event took place yesterday, October 15, 20, at 19:48:33. My name is Margaret Wallace, tel: 704-515-xxxx. I’m hoping to hear from you in the near future.
Im from Houston and We would love to have a Cheddar`s in Spring Branch area.In zipcode 77080 or 77055
Believe me this restaurant will make a lot of business,we drive 2
About 15 to 20 miles to the nearest Cheddar`s so I really hope you guys will consider opening o e I. Our area ,we have e all types of Restaurants around our Area but we are missing. CHEDDAR`S
I would like to register a complaint for your cheddars located in Tamarac,FL this evening 10.19.20 I tried on several occasions to place a to go order over the phone. I was placed on a hold of 6+ minutes and then hung up on. This exchange went on for about 30 minutes each time they would answer the phone right after they hung up and then proceed to place me on a 6+ minute hold to hang up again. When I was able to finally get a hold of someone she was rude in taking my order and then hung up on me without verifying my order. Please make sure the closing staff is held more accountable because this type of behavior is a poor representation of your service. I have been to other cheddars in various locations like Tampa and Orlando and your service is great. However in Tamarac,FL it needs a great deal of work.
Will be calling main number for bad experience at new location. Not up to standards I expect from Cheddars.
Please contact me
I would like to speak to a corporate manager
Ordered takeout on 10/25/2020 at 4:24pm. Waited for 30 minutes. Someone finally came out to tell me there would be a thirty minute wait on broccoli. I took loaded mash potatoes instead.I said I didn’t want to wait. Another 30 minutes go by before I got my food. Got home, ribs so hard they were inedible. There’s was two containers of cheese,sour cream and bacon bits. No potatoes at all. No take out silverware or napkins!! Now I have to drive all the way back to take the food back! Was asked if I wanted the order redone. Why on earth would I wait another hour for some more food. I am highly disappointed. I eat here often but never has it been this bad! Check #45680
Why have the onion rings been removed from the menu?!? It’s a customer favorite and will impact further patronage.
I live in Jonesbro Ar and miss our Cheddars terribly ours was hit by a tornado and destroyed back in late spring early summer and I know i spreak for Alot of our Jonesboro and surrounding communities when i say we would love nothing more than to have our wonderful Cheddars back! Chedders for me is filled with memories of my little family it just the 3 of us my daughter 7 my husband and I thats our date night spot my daughter as always picked there and I would love love for you guys to rebuild you guys were always busy! Please consider my plea. Thank you Cheddars Company we all miss you terribly!
OMG…Chicken DJON HAS BEEN DISCONTINUED…WHY
I HAD TO BE TOLD TWICE..NOT ON MENU…AS I THOUGHT I HEARD WRONG
I CAN GET RIBS, CHICKEN, SALMON TOUGH LONGHORN STEAKS. ANYWHERE….IS CHEDDARS CHANGING BECAUSE ORIGINAL TX OWNERS SOLD OUT ???????
LONG HORNS $25 STEAK TOUGH….OLIVE GARDEN BREAD IS HORRIBLE
SO CHEDARS HAS ALWAYS BEEN ONLY PLACE I WANTED TO DINE…I AM SO DISAPPOINTED I CAN NOT ORDER Djon CHICKEN ANYMORE…SO I WILL NOT BE GOING EVERY WK ANYMORE…
My very first time at Cheddars was November 7th 2020 in Valdosta Ga for my birthday. It was the worst experience I’ve ever had a a restaurant. My party got there at 625 pm we were told there was a 35 min wait which was fine with us well the 35 mins turned into a hour and a half. Finally when we were sat at our table it was totally disgusting none of the chairs were wiped down there was food all over the floor under our table. We finally order and none of our salads came out when out food came out the kids grilled cheese were on hamburger buns , the salads came after our entrees came out . Sides and entire entrees didn’t even come out until 20 mins after the kids food was brought out no drink refills it was horrible! The manager didn’t not even offer to comp the cold food or anything it was a horrible birthday dinner and im was looking forward to a great dinner but it didn’t happen.
My husband and I drove over an hour to get to the Cheddars in Roanoke Virginia to have lunch. I was so upset when I received my lunch. I ordered the Monte Cristo it looked totally disgusting soaked grease. It dripping this dark brown grease the fries were dark as well. I have had this sandwich before at Cheddars and this time it horrible I picked it and showed the server as I pushed on and all this brown grease poured out, the dough is supposed to be white, well it was a wet disgusting grease soaked brown. I didn’t even taste it, this totally messed up my day I had waited a week to come and I left unhappy hungry oh and my spinach dip was like water.
We ordered two shrimp dinners to go from cheddars in Bolingbrook the shrimp was overcooked ,Any chef would know that who took pride in their work. I really hate to complain during these hard times for restaurants but I felt it was necessary. I have pictures of the shrimp and of my receipt if you need them. Good luck to you all during these hard times for restaurants I will continue to support my local restaurants
Thank you
William
PS my Bolingbrook receipt number is 76055.
WHERE ARE MY ONION RINGS??????????? Of all things to take off the menu this has the be the worst choice. This was the only thing that separated Cheddars from all of the other cookie cutter restaurants. Onions are very cheap so this can’t be a cost saving issue. You will lose customers (me) over this I’ll conceived idea.
Im currently an employee at store #2013 id like to speak to someone about my job and how that store is ran and how us employees are treated. If u could please call me at 419-408-0395 id greatly appreciate it.
I when to cheddar on 113020 and try to use my free chip coupon and I end up paying extra money I was not expected pay because they could get the coupon code to come up and did not tell me until I eat the food
I visited Cheddars in Garland, TX on 12/5/2020. I ordered my food to go and asked for a burger with only pickles and onions, extra pickles and extra onions, as well as the chicken tender platter. My food was not prepared the way I asked and when I addressed it I was greeted with an attitude. Now if I’m paying for my food, then I should be given what I asked for. This is the second time ( the first time was dine in) where my order was messed up and no one addressed it on a professional manner. I hope this is something that can be rectified professionally. I’m looking forward to hearing from someone regarding this matter.
While visiting Tyler Tx the manager Jason would not accommodate my family which did consist of 23 people whereas we all agreed to set with our own families individually. The manager was very rude, very unprofessional and I felt like he discriminated against us because our color. The reason to which I say this is because we were asked to wait outsiduntil they called us on our phone but there was several White individuals there in the lobby waiting when we arrived and were still there when we went outside.
There was so much wrong doing done with this visit I can’t type it all.
You took one of the most sought after items off of your menu and it’s hard to go to your restaurant knowing that the Pork Chops are not on the menu. Do you ever plan on returning it? If so when? So that I can plan my visit (s). Thank You!!
On Monday, Dec. 7th, my wife and I went to your restaurant on Spencer Hwy in Pasadena, Tx. It was a few minutes before 3PM.
It took us 5 minutes to be seated. The waitress came over and took our drink order. While we were waiting on our beverages to arrive, we went to the bathroom. On our retur less than five minutes later, the waitress asked us our order. We asked for just a few minutes to look at the menu. Keep in mind it was before 3:10PM. At 3:25, the waitress had not returned to the table. We left being disappointed with this franchise. The manager on duty would not even address our concerns. Wow. What has happened to the integrity of Cheddars? This issue needs to be addressed with this crew and manager on duty, or you will (and have) lose business at this location.
Hi. I placed a curbside order today and I’m very disappointed that the they served my child SPOILED milk! This is very unsettling as she drank the milk and told me it tasted funny. I am beyond upset. I called the restaurant to explain their error and was told before i could even speak that they needed to place me on hold. I went on to explain that i was calling to speak with management and the young lady said “ma’am I’m gonna place you on a brief hold”. I waited on hold for 5 minutes. That’s not brief. No one came back to phone. We placed our order as curbside because we have had horrible experiences inside of the restaurant. You guys have definitely lost us as customers.
The last visit to one of your Cheddar’s franchises there were no onion rings offered. This is the ONLY reason I choose Cheddar’s over other dining options. Each time I call a local Cheddar’s to ask if onion rings are now back on the menu to determine if I will go to dine there I am told NO. When if ever can I go back???
I have tried to get in touch with someone from corporate I called the manager at the Bristol restaurant Bristol Virginia and ask for a phone number he gave me a health line phone number I need help on this restaurant
I just left Cheddars in Valdosta. We had to search for our waitress to ask about our food after 35 mins & the restaurant was not busy, then we had to go & find someone to check us out. The so called manager did not apologize & told us we should’ve paid at the kiosk- which we were not aware we could pay at. We love the food at Cheddars but the service is awful. I’ve heard nothing but complaints recently & after today my husband said we will not go back.
My family and I ate at the Warner Robins, Ga location! We had the worst experience ever the waitress was rude and made us feel threatened! The lady manager came and made it worst because she defended her until another one of my family members stopped her! We waited over an hour and a half as the hostess said “we got to figure out what to do with y’all” as if we were some type of animal. The male manager came and apologized and spoke with my family and attempted to make the situation better but it was a nightmare!
My supervisor order me something from Cheddars Thursday and they mess up my food by giving me the wrong item so,I call the manager back at the store about my food and she was suppose to be send me a gift card to my account and,I’ve not receive it from her and it’s the Cheddars in Smyrna Tennessee they always mess up orders at that restaurant.
The manager Casey in Fredericksburg, va has been the most unprofessional, rude, and arrogant person I have ever met. She has no knowledge on how to be upper management. I had an awful experience because of the main manager.
My personal information was stolen from Cheddars and I received a letter saying so. I was never concerned because I’m disabled and didn’t think I would ever be affected. Low and behold, I still have the letter ,however, I need another one for my credit report to contest some issues. Can you please assist me in this matter?
I went to Cheddars in Asheville NC today.Got it to go. I got a loaded potato that consisted of a plain potato with sour cream & cheese in a separate bowl. That’s not my idea of a loaded potato. No butter and no salt and pepper. And I thought my rice was supposed to be seasoned.
Plz bring back onion rings & lunch combos
Today I went and got my order I waited over an hour. Got home and my order was cold and no sides. With four croissant rolls I didn’t ask for. Before going back up there I called and called no answer. Stayed on the phone my entire drive there. After asking for a refund. Everybody kept saying they had to get the manager and “he’s coming” and “he’s somewhere around here”. After waiting another hour for him to come out I asked for a refund. He told me he couldn’t give it back because there was no receipt. I told him the person who brought my food I received no receipt. I didn’t even sign a receipt. He said a gift card would have to be given but I didn’t understand why when it’s his employer who didn’t give me one. Everyone around me was there waiting 3 hours plus. Ever since COVID this cheddars is the absolute worst and it needs to be shut down!!!! I will be disputing with my bank as well.
BRING BACK THE DAMN ONION RINGS already!!!!! Gosh! Bringing back all the nasty old items. Bring back your guys most POPULAR item already!!!!
I went to the cheddars in Allen and they did not have queso at 11:50 AM on Sunday morning. I was told by the waitress it would be 1 to 2 hours before it was ready. Ridiculous. Also there was a big black something in the gravy that was so hard, may be a bug but I just didn’t care because I was frustrated. The waitress was fine but it was a very bad dining experience
I would like to know if you are ever returning your onion rings to your menu.
I purchachaes a $100 gift card about 2 hours ago and it turns out that the person that i bought it for does not like Cheddars. Can you please refund my money back to my account. Cheddar’s Scratch Kitchen Gift Card Order Confirmation: 2TMEZQNxxxx
I am requesting a refund for a $100 Cheddars gift card that I bought. As it turned out the person that I bought it for does not like Cheddars. I’ve been trying to cancel this request two hours after I purchased it and have not been able to get in touch with anyone. Can you please help me. I am on a fixed income and need that money to pay bills. Thank you in advance. Order number: 2TMEZ0N7xxxx
My email address is: tia.poeticlixxxxx @gmail.com
Our local Cheddars is located in Fairview Heights, IL. Since the pandemic started we’ve ordered to go frequently. Orders are routinely wrong in one way or another. Food has been too salty, shortchanged a side or croissants, order takes much longer than what I’m told on phone for pick up, etc. A mistake occurs 4 out of 5 times. Come on, you don’t have a restaurant full of people and there are only a handful of cars waiting for pickup. No excuse and certainly no way to run a successful business. I would like a call back from corporate ASAP please!
I ate tonight at your Melbourne Fl. Location and it was the worst food I have ever seen in a long time. I have a picture of you want to see it. Email me!
Cheddars in Melbourne, Florida is engaged in blatant FRAUD and management knows it! The device on your tables for payment are automatically adding $1.99 plus tax to your bill. Today, I happened to look at my receipt and the first item on it is “Table Games $1.99” which I didn’t purchase. When raised to waitress she didn’t know what to do, while speaking with manager right by my table, he told her “just give them their $2.00 they know it’s happening, don’t know how to fix it, can’t do anything about it once the tickets been rung up.” What kind of response is that?!!!! I was also cheated out of the tax and tip that was associated with this FRAUDULENT charge that you knowingly put on my ticket! a $1.99 charge times all the customers is a significant amount of money you are cheating hardworking customers out of (1.99 and 7% tax plus a 20% tip is $2.56), but manager says “give them $2.00”.
Your food isn’t great anymore…food is overcooked and I pointed this out to the waitress, took too long for food. I used to dine at Cheddars 2 times a week…unhealthy options (brown sugar soaked carrots!, everything laden with creams and sauces…even the lemon pepper chicken which was supposed to be grilled was fried! Horrific! I want this FRAUD rectified.
No response to this = Better Business Bureau and local government with my allegation of FRAUD! FIX it and educate your staff.
We didn’t get all our order. And food came out cold.
Cheddars in York, PA is a total disaster!! I have eaten there over a two year period & if my order was wrong it would be corrected while I was in the restaurant. Since eating restrictions, every, every take out order has been a total failure. Missing items, side items portion definitely unacceptable, always unsatisfied with this location. I won’t be going there again. Manager & workers definitely not doing their jobs
Just left Cheddars in McDonough GA. To begin with we had to wait for the hostess to clean a table even though there were loads of clean, empty tables. Once we were seated it took several minutes before we even saw a waitress. She finally showed up and took our order. We ordered chips and salsa to begin with. She next brought our drinks. At least twenty minutes passed and no chips and no waitress to be seen. We got up and left. On the way out, two young men were walking in. We told them about our experience and they left too. This occurred around 4 pm and they were not busy at all! In addition our waitress was in her cell phone with ear buds in her ear. This entire experience was most unpleasant and not professional at all.
Most unpleasant and dissatisfying interaction with manager at Cookeville store nite of Feb. 17
Wait staff was as accommodating
I love eating at your restaurant here in Macon, GA. I ate there last Thursday and ordered fried fish which was great tasting but was disappointed NO HUSHPUPPIES!!
I was in one of your restaurants tonight Saturday night, around 9:15 and I went to the bar and said that they would not serve me. I had to basically come up with my own solution to the problem in order for them to serve me a drink. Then I watch them go over to the hostess station after I had the host seat me and they were talking about me behind my back. then the bartender and her proceeded to talk about me as well because I went around them. All I wanted to do was have a drink and get a to go order and they told me that I couldn’t sit inside because of that. I have never had a great experience with Cheddar’s service and that is terrible because the food is pretty good. I expect communication from this.
Bolingbrook Illinois restaurant dirty. Service for food wait long. Not busy. Sidewalk not shoveled. I would like to send pictures.
I WANT TO KNOW WHY IS MY GIRLFRITAT WORK @ THIS VERY MOMENT AND SHES A SERVER DOING DISH TANK WORK AND WILL BE ONE OF THE LAST PPL OUT THE DOOR. THIS SOUNDS JUST LIKE A BIB EVANS SITUATION. SHES AT WORK DOING THE WORK BUT I THINK THIS IS CRAZY AND SOMEONE ELSE NEEDS TO BE RUNNING THE SHIP BESIDES A WOMEN THATS A FIANCÉE TO A X EMPLOYEE. MY GIRLFRIEND WIRKS IN ASHLAND KENTUCKY ITS 11:51.
I went to Cheddars recently for a pickup order and we had a horrible experience with our meals. The food was not fresh, cold, and we had items missing from our order. I contacted the restaurant and there was no resolution.
Went to eat at the Cookeville TN Cheddars. Once we get finished eating, our waiter brought out bill. I paid and left him a 5.00 tip. Our waiter proceeded to come to our table look at the receipt with tip then started Mumbling under his breath then started slamming our plates together. I looked at him, he Shook his head-then again started talking to himself. I feel that was very unprofessional and rude.
I went to cheddars in London Ky on 2/28/21 very disappointing service was awful called next day spoke to manger Chris he apologized and told me he would send me a certificate to my email and I’ve still not received it we spent almost 55.00 that night have ate there several times this is first bad experience I had
Hello, I’m writing this to make a complaint against the Cheddars in Albuquerque, New Mexico. We love the food and that is what always kept us coming back so we were really excited that they are now open again for in person dining. Today was a special day as it’s my husband’s birthday. We were the second group to be seated and once we were seated we realized how dirty the inside of the window were, the blinds were covered in a layer of dust and we had to use wet wipes out of my purse to clean the table. Also when we were seated the benches for the booths are so cracked and worn out to the point that they were uncomfortable to sit in. Like I said, the food keeps us coming back but it looks like it will be awhile before we bother to visit again any time soon. We just can’t believe that the manager would let it open for diners with dust covering blinds and the windows being disgusting. It would of been proactive that the dining rooms were cleaned thoroughly during the shutdown.
On March 7, 2021 my boyfriend and I went to a Cheddars’ restaurant in Terre Haute, Indiana. We ordered the Cheddars’ Cheese Fries appetizer. While I was eating a portion I bit down on a hard object. When I removed it I discovered it was a sharp shard of porcelain from a plate. A manager was notified. This could have potential been a very dangerous situation. We refused to eat our main course meals that we had ordered. The manager took my name and phone number and said he would call to see if I experienced any further injury to my mouth from the sharp porcelain piece. Today is March 9th and I still have not received a call from him.
New menu sucks!!!!
Jacksonville, FL Towncenter location. Meeting family for dinner at 5p. Came in 10min 2. Restaurant is COMPLETELY dead. Said we couldn’t wait in the lobby. What’s the point of masks? And, again-the place was dead. Where is your common sense. Clearly, your restaurant is hurting for business and this is how you treat customers. Well-played.
I have tried to contact my local cheddars 3 times with no response. I love cheddars but i ordered 2 meals two weeks ago and they were very wrong. I had picked them up to take them to childrens hospital. It was the one meal my daughter wanted when she could finally eat solids again. So to open the bag to the wrong food cause tears! Im less than pleased.
stop ads..we no longer go to Cheddars as they no longer have onion rings and I know about 10-15 others who no longer go
March 12th, Friday night I had the worst customer service by your manager that I can remember in a long time. Me and my husband were meeting a couple for dinner and brought my mom along. The waiter was nice but the way the waiters drop food, run and don’t come around is not very attentive. My mom ordered cheese fries and then later she ordered a medium well steak. Her stake came out raw. She sent it back because she couldn’t eat it and then it came back burnt. She returned her meal because it was in edible. Then when the receipts came around she gave hers to the waiter to give to the manager because they ruined her meal. The manager came out to our table in the extremist cocky manner and asked who had the fries that they weren’t paying for. Then she started questioning my mom if she even cut into the steak. Her mannerisms were so offensive that my mom got irate and started telling her about her customer service and what happen with her meal. Your manager was not going to let up even though she said she was upsetting her and she should leave and continue to talk over us. I confronted the manager on her attitude and how she started the conversation and how she did not have any customer service abilities. This ruined not just my mom’s meal but all of ours. Neither us or our guests will ever return to that location because of the manager that you have hired that has no clue about customer service. Her entitlement attitude does not work when you’re in a customer service atmosphere. I should know because I’ve been in it for 40 years. I will write a review online and make sure that everyone knows how they service the customers there at that cheddars. If you want that business to thrive I would recommend that you rehire a different manager that actually knows how to apologize to a customer and let them feel that they are welcome back.
We had a very unpleasant time at cheddars in Findlay Ohio tonight. There were 17 of us I believe. We got there at 615 and never left til 830. Service was terrible and food wasn’t very good either. It was not hot like it should be. Waitress didn’t come around and ask about drink refills til like an hour after we got the first drink. Took for ever to get the first drink and appetizers took another 45 mins at least. Waitress said they were short handed. I guess they only cared about keeping the tables of four or less first . We told them we had 17 people. If they didn’t feel they could accommodate us cause we were a large party they should have said so. We didn’t leave there very happy.
I have a group that goes out to lunch at least four times a month and we have taken Cheddar’s off our list because you don’t have onion rings anymore. you lost at least 8 people as customers. Congratulations corporate another marketing genius blunder
Simple …placed order Jan.18th,delivery scheduled for March 3rd …changed to March 18th or 19th… changed toMay 3rd changed to May 8th … what do I do … no living room furniture. guests and family aririving for the holidays
Note sales person Nancy Shapiro The only bright spot in this entire mess.she really did exceptional work and should be recognized.
the store manager tried her best to help.
So, what is corporate going to do? Incidentally, I am a fifty year veteran having been a major patio independent rep…so I have first hand experience in the retail/wholesale and import business. Having recently retired
Let me hear from you
I frequently visit your location in Alcoa Tennessee. And every time for the past years we have always set first come first serve at the three high tops around the bar. The host told me it was still that way and when she spoke with the bartender she said she wasn’t taking anymore people and it was 7:25pm and she only had 4 people at the bar. Then the fill in manager chase said it’s her choice if she wants to wait on people in the bar where there is tables available and no stickers was on the tables saying closed for Covid. Sorry customer service from your rude bartender and fill in manager
I have eaten at you Johnson City, TN location many times, but I don’t intend on going back there again. Myself and two others were there on March 09, 2021, and the food and service was horrible. I had the white fish grilled and blackened and broccoli casserole. The fish was undercooked and hardly any seasoning, the casserole had crunchy hard rice and had a bad taste. The others in my party ordered the coconut shrimp and several of them were burnt, the dipping sauce was good. The tea was very weak and not so good. The server couldn’t remember what we asked for ie: drinks, tarter sauce, what we were drinking. He never did bring us any drink refills, we each only had one drink each, and we shouldn’t have to ask for a refill. I had to ask three times for the tarter sauce. Finally brought the requested extra napkins…after three times we asked. He was more interested in talking or disappeared for long periods and there were hardly any customers. What has happened there? We had always had great experiences and food there. The restaurant wasn’t even very clean. This was a weekday parking lot not full, no one was waiting.
I was just wondering what the Cheddars chain requirements are for families who are waiting to be seated? I was recently at our favorite Cheddars restaurant and my family and I were asked to go wait outside or sit in our cars and wait. We were more than six feet across from an elderly couple who were also waiting. My family and that couple were the only two waiting. The weather outside was in the forties and having a 1 year old in my arms, waiting outside wasn’t an option. We parked our car in the back of the building and didn’t want to walk all the way to and from multiple times. Anyway, we decided to take our name off of the wait list and leave. We do plan to go back in the future but would like to know if what we were told was standard per y’all’s protocols?
After 2 hours of being at cheddars in york pa we left with no dinner because they didnt even put in our order in well they said it got mixed im
In another table but then they wanted to retake our order the waitress didnt even remember that my husband ordered a salad n thought we ordered diet cokes it was ridiculious 930 pm n no dinner then the manager says im sorry hope u enjoy the rest of your evening when decided after 2 hours we werent going to reorder
This is the 2nd time that I visit your restaurant and the waiting time is over 1 hour.
This happened on March 20, 2021
Cheddars located @ 5445 N President George Bush Hwy, Garland, TX 75044 on March 20, 2021.
Me and my little family went to this Cheddars on yesterday at 8:43p. We were told there was a 1 hour wait. We were cool with it, put our name on the wait list and gave the hostess our phone number.
We decided to go next door to Target to kill some time. We weren’t in there too long. We made it back to Cheddars around 9:18p.
I parked my car in front, backed up, so I can see the front door. At this point they have 1 hostess sitting outside with a clip board and I’m wondering how their system is working because it doesn’t add up, to me.
Around 9:28p, my husband goes to check and see where we are on the list. He speaks with the hostess outside first and then I see him walk inside. He comes out around 9:33p and tells me there are 6 parties in head of us and it will be 20 minutes from now. We’ve waited this long so we decide to continue the wait.
As we’re sitting in the car, I’m noticing several people walking out. I’m talking huge parties of people. I notice a lot of black people standing outside. There were a few white people that walked up and talked to the hostess and then went inside but never came back out. I’m thinking they must already be on the list so I brush it off.
As we’re waiting I’m starting to notice that the majority of the white people are staying in and not coming out but several black people are standing outside waiting.
The time is now 10:03p and I decided to go see what was going on. I’m expecting to see several white people standing around waiting for a table but NOPE! I saw one white woman and her daughter waiting to talk to the hostess. When the hostess got off the phone she asked the woman, “how many are in your party?” and the woman answered, “it’s just me, her, and my husband…her dad,” The hostess said, “oh! I can seat you now.”
I immediately stopped her and said, “how are you going to seat them when you have people who have been waiting over 1 hour and she just walks in here and don’t have to wait?” The hostess said, “she’s on the list.” I told her “she’s not on the list because if she were you wouldn’t have asked how many are in the party, cause that information is given when you get on the list.” Now she’s looking all dumb at me. I grab the list and I’m looking at it. I see names, phone numbers and some notes to the side… description notes of the parties. I said “how the you gonna seat them when my family has been waiting for over 1 hour?” She gonna tell me, “I can seat you now.”
I called my husband and told them to come inside. As soon as we got seated I asked to speak with the manager. I explain to him what happened and honestly y’all, I did not explode like I normally would have but I did mindfully select a few curse words to express my concerns.
There were so many unoccupied tables in there, that were still socially distant. I’m telling the manager there are black people on the list waiting for no reason because there are tables available. I’m telling him the hostess is immediately sitting white people and making black people wait. I don’t know what was said or done to the hostess but I got the DM information. I will be calling him Monday.
I’ve been to this location several times and never have experienced racism until last night. I don’t know if it was just the hostess doing or if she was told to do it. What I do know is that I’m not giving them my money!
You need to bring back the tower of onion rings. That’s what made us want to go to you restaurant
I had a bad experience at your restaurant with a takeout order so March 24th I decided to eat inside my order was Texas cheese fries that work home I ordered the double chicken fried chicken with broccoli casserole and sweet carrots I got broccoli cheddar casserole and mashed potatoes so the food was still cold it was still not hot what do you have to do to get hot food when you dine in
Awaiting a refund from bad food I got from Cheddars Newport News, Va ID 1144 34365 0929. Food was old , cold and overcooked. Returned it to MGR of store yesterday. Please do not issue a gift card b/c I don’t wish to eat from this particular restaurant anymore
Ordered food on March 20 to go. Order was not right, called immediately and spoke to Louis said we would receive a $20 coupon in our email within 2-3 days. Never got it. Called called back on March 26th, spoke to Janette she looked into the matter said we would receive the email with the coupon in 1 hour. Its now March 27th and we have yet to receive the coupon email. This is terrible customer service! From the start of the order to this point. You have lost 2 customers over this matter. The Chedders 2171 is in Harlingen, TX. Person who took the the Order was Mario C, Check # 74478
On Sunday, 3/28/21, my family and I were celebrating a Birthday. It was (12) of us, three people ordered the ribs, (30) minutes after ordering, the manager came and barked at us “we are a scratch kitchen, we dont have ribs and that’s out of our control”. Our drinks were not refilled and my sister never got her chicken fried steak. And it was over an hour before we got our food we ordered. What can corporate do to make amends for this visit?
Hello my name is Terrence McNeill I made two orders yesterday I was told come pick my food up at 7:20pm. I arrived on time waited until 7:47 pm still my food haven’t came. I got mad and left because my wife was on a break from work so I decided bring her some food. I called back spoke with a manager name Sandra who told me she sorry and that she had my food and a voucher for my wait,but I already left. Manager Sandra told me personally she was going to e mail me cheddar voucher and It would take 45 mins for me to received the e mail. E mail never came & she lied to me. The way your employees moving like they on some type of drugs. U can reach me at 706-836-xxxx
I visited the Cheddar’s Scratch Kitchen located on Woodruff Rd Greenville, SC on March 29, 2021 about 6:42pm. I placed a curbside pickup order for 5 sides of seasoned rice and 8 croissants. Besides waiting over an hour, I tried to speak with the manager about my issue but she never came to the phone. I am a handicap so I had to crutch inside the restaurant. When I informed the host yet again about my wait and order, she walked straight over to the pickup rack and grabbed my bag. When she gave it to me everything was cold. I informed the manager then and she put the food inside a microwave. The croissants was hard and the rice was as well. You can tell it was over cooked. I then called the restaurant back when I got home to inform them yet AGAIN about my food the manager NEVER came to the phone. I waited over 30 minutes on the phone for her but she didn’t care enough to correct the problem. I also paid $7.97 for what was supposed to be 8 croissants but I was only given 5. This located needs better management or needs to be shut down because this is by far the worse experience I’ve ever encountered and I am not a happy customer.
Its very inappropriate that when me and my husband come to eat there we have to look at half naked servers, the dress code is inappropriate! See through pants, really?, are we out to eat or on a stroll thru Vegas?
Awaiting my refund for god awful food I received from the Newport News , Va store I purchased on 3/23
For what good it does I am complaining about the restaraunt in Bedford TX. My brother in law ordered a hamburger and was told they were out. He ordered chicken tenders and asked for gravy. The grave came about 15 min. later and was cold. My Monty Cristo tasted like old grease. When we were ready to leave we asked for to go containers and was told they were out. I paid for my food and when change arrived my 29 and change meal, I paid with a 50, they brought me 20. At that point not having the 20 broke down , which I would have left a decent tip, my server got the coin change instead. Use to love going their, unfortunately not anymore.
Worse experience ever at Cheddar in Roanoke Va. Waited over hour to get table, then had to page server, no bread brought out, floor was filthy and food sucked… What the freak happened?
Good morning, I was having lunch with a friend catching up yesterday (April 3rd) in Chattanooga, TN. We was not happy with our service at all. Our servers name was Megan. We felt her coworkers was more important to talk to then her table. She really should pay attention to her table. We had to ask twice for a drink refill.
Scratch kitchen in London, Ky needs a manager. I couldn’t use the handicapped stall in restroom because two waitresses were on it. Restroom in general was dirty. Paper all over. Didn’t get any dipping sauce for my coconut shrimp. French fries were horrible. Half my steak was okay. I had to go tell the hostess to find someone so we could pay our bill. Waitress disappeared. This was on 4/4/21, about 4:30. I wouldn’t give it one star! The buns were good!
Cheddars at 879 Osceola Parkway
Check number# 12842
2 words
Dissatisfaction and Disappointment
We sat down around 7:15 order drinks an appetizer once we got them we order our entrees 7:30 we order kids chicken fingers smoke House Burger 5 ounce of salmon and a 8 oz steak the food take a lot of time and even the server came a couple times saying it should be here in a minute it didn’t till we got our food around 8:45 hour and 15 minutes later at this moment im mad already….and once we get the food it was everything wrong I asked for 8 oz of steak and a 6 ounces was put in my plate with the wrong sides I ask for French fries and I loaded potato and I get a baked potato with sour cream and the other side was corn I told the server about it…. And he said he will get the fries …the salmon came without the steam broccoli he said he will bring it while we were waiting for the fries and broccoli…that took like another five to 8 minutes no need to say the food got cold and when i cut the steak it was well done when I asked for a medium well steak plus I told the server that was a 6-oz steak…..and he said that was at 8 ounces… I’ve been in cheddars lots of times and order the same plus I work for the food and beverage Industries and I know what a 6 oz steak look like…..but anyway needless to say the the frustration level get to the point that i just ask for the check pay and go but im going to be honest
I was a regular customer of Cheddar’s till tonight I never thought I was going to say this but from this moment I will think it twice before I go back….i might explore my options
When are you going to bring back the key west chicken?
The Cheddar’s restaurant in Denton needs to wake up. Been going there for a while but will not go back. Went there to night and walked out. Set for over 5 minutes before being greeted by a waiter, that told us to wait while he went to talk to someone. That is when we got up and left.
I didn’t receive my bacon and cheddar mashed potatoes from the Columbia, MO location in my to go order. They are also not answering the phone. The order was under Carla.
I need to talk to someone
Why are there no ONION RINGS NOW?
BEST PART OF YOUR MENU.
Enter Cheddar on Friday,4/9/20. to place
a to go order. The cashier in formed me
it would be 1hr wait. No sign was posted about wait time. The cashier remained seat while giving me the information. I informed her it would have been nice to see this posted . Unfriendly atmosphere.
Had really terrible experience at your McDonough, Georgia location. I came in to make an order April 9th at 9:27pm and I spoken to the greeter and she did not respond, I did not geet a hello. She had me waiting until a gentleman (Isiah) ask me can he assist me and taken my order and gave me an estimate time for my meal to be ready. This was the first time I patronized Cheddar and it will be the last. Customer service goes a long way especially when your greeter alway set the expectations of your experience. I DO NOT KNOW IF SHE WAS HAVING A BAD DAY BUT SHE SHOULD BE IN THAT POSTION IF SHE CONTINUED DISPLAYING SUCH DISPOSITION.
I work at the Ashland Cheddar’s! The management staff there is amazing except for one! How bad is it that I’d read it everyday to go to work because of one person! How can one person bring so much negativity that that bad outweighs the good! To see her standing around on her phone won’t work surrounding is above disheartening! I know this is not the place however I cannot deal with any more of her retaliation she doesn’t even speak when I enter the building! Please do something about Kelly
My family of 6 had lunch Saturday and and it was the worst meal we ever had and the manager come and he was not dressed appropriate the waitress was nice but didn’t do her job my name is carol Gilmer 6782325399
We had terrible service. We waited almost an hour to be seated after being told 30 mins. Once seated the waitress came in a reasonable time frame and food was received in a reasonable time as well and the food was good, but this is where the problem began. The waitress disappeared and we sat for a while waiting on sour cream, refills, etc. It was never noticed by anyone, nor did we receive these things once we finally able to ask. We spent another hour + to eat, get boxes, refills, have the check adjusted because something was wrong. It just wasn’t a great experience and it was only my 2nd time ever going there, but probably the last. It’s hard to have a waitress come to your table after not seeing us since u gave us or food and then look at a completely empty soda cup and ask how we are doing and did we need anything? At this point still waiting on sour cream and a refill. 2 + hours later we were done and out, but the service made our experience not great.
Your service in Warner Robins GA is horrible. Waited 1 hour for drinks, never received appetizers, food was cold when we finally got it. Waitress never came back to our table. Manager was ridiculous. Never offered to compensate us. Also your home office number does not work. NEVER RECOMMENDING OR GOING BACK. YOU SHOULD JUST CLOSE DOWN PERMANENTLY
Where are your onion rings ?? They were the best . Please bring them back .
I had lunch with my husband on Friday, 4/2/21, at your Goodyear, Az location. On Sunday my bank reported fraud. I called and spoke to the manager “Laura” at the Goodyear restaurant and gave her all the details of what happened and the receipt information. She said I would be hearing from you, but I have not. I don’t believe I was talking to the manager when I reported the problem. After my meal at Cheddars, an additional $5.00 was charged from a “vending machine” at that location. Then charges at other places. I notified the manager with the table number, etc. hoping there was not a skimmer on the kiak. It started at your restaurant, I thought you would want to know.
Absolutely the very worst service we have ever experienced food came out burnt and then we were told they ran out of that item server was very rude and the manager was just as rude
We have been waiting for OVER a yr to go to Cheddar’s with friends and have a good lunch with ONION RINGS and yesterday we had lunch but were told they no longer have those fantabulous onion rings!!!!! WHY!!!! The servers said MANY were complaining about that and rightly so! Cheddar’s are THE BEST…..WERE the best.
Where’s the ONION RINGS
Date night with the husband at Cheddar’s in Mishawaka, IN. Disgustingly dirty restaurant. The floors were covered in crumbs, paper debris and bits of food. The chairs were dirty and our table was sticky. We asked to be put in a different location and the hostess said they didn’t have anything available. The waitress moved us herself. We we then in a booth with ripped cushions and crumbs and food bits on the booth ledge. Our waitress was excellent, the food was great but the condition of the restaurant was deplorable. Spoke to the manager and although he agreed with us about the condition of the restaurant, he said his hands were tied because of staffing issues and CORPORATE. NEVER EVER will we be dine at a Cheddar’s restaurant again.
My fiancé and I visited the Kissimmee Fl Location as we frequently do. When we walked in the was a line at the hostess table so we waited. Then more more people got in line after. The last one was a white middle aged woman and she asked a black lady behind us if this was a line and the lady told her yes this is the line to get out on the list. Less then a minute later that woman bypasses the line and tells the hostess that she wanted to be out on the list. Everyone in line objected to her cutting the line and she was given a monitor and put on the list. She was able to sit and start her meal as everyone else sat in line. My fiancé demanded to speak to the manager but he was no help at all. Then when my fiancé started walking to our seat. I see the manager walk up to the host and say omg I guess that Latina was hungry. At the moment your restaurant lost my respect and we left the restaurant. This is complete bull shit especially in this trying racial times. I’ll definitely be spreading the word that the night.
You don’t allow reservations. That makes absolutely NO sense. You are missing ALOT of money making people wait 2.5 hours to sit when you could just open up an option for a reservations. Do better.
The manager at your vienna wv store should be replaced. They screwed up 4 out of 5 orders and didn’t want to take care of any of it. The manager was rude and disrespectful.
Unacceptable! Waited 20 minutes to be seated when you were maybe 50% of capacity, guess you were short staffed. Then waited 20 minutes to get waited on after being seated. It took 30 minutes to receive our food and we never got the appetizer and croissants until after we had already started eating the main course. We had to ask multiple times for silverware, refills, croissants, the appetizer and salad dressing. We arrived at 1:30 and didnt finish until 3:00!
Went to cheddar #2111 in Tucson on April 18,2021. Table 105, check#12253. Worst service and customer service ever! Will never go back. I and 2 family members ordered appetizers and entrees. The server caleb r. Brought soft drinks to my family members but forgot to give my cocktail order to the bartender. 20 min later, got the appetizers but I still hadn’t received my beverage, a regular frozen margarita. Ate the appetizers. Caleb then brought me a strawberry margarita on the rocks. I again plainly said I ordered a regular frozen margarita. 10 min later, he brings me that same strawberry margarita that the bartender simply threw into a blender to make it frozen. Again I told caleb, I ordered a regular frozen margarita. At this point, caleb didn’t clear the empty appetizer dishes, didn’t offer to refill the soda and tea and I still didn’t get the beverage I ordered. Finally caleb brings our entrees, but still didn’t clear away the appetizer dishes, still didn’t offer to refill the soda and tea, and mid meal, I finally got my regular frozen margarita. No apology given for my inconvenience. After we finished the entrees, we waited a long time before caleb returned to our table. I ordered a dessert. At this point, caleb still hadn’t offered to refill any beverages, still hadn’t removed any of the dirty dishes and I ended up bussing my own table by stacking the dirty dishes so we had more room. I finally spoke to the hostess to complain. I showed her the pile of dirty dishes, the fact no refills had been given, and I was totally insulted when caleb cleared away the appetizer dishes from the guests seated behind us who arrived significantly after us. The hostess said she would send the manager to our table. My family member ate their dessert and only then, caleb removed all the dirty dishes. We waited a while for the check. When I got the check, it had 3 errors on it. Finally the manager, mr. Carpenter came to our table. I explained the the entire unpleasant dining experience. All he did was tell me that he would speak to caleb. No apology from the manager, mr. Carpenter, no discount or compensation on the bill for our inconvenience. Worst dining experience ever.
Cheddars 2187
270 norman drive
Valdosta ga
Check#54833
Waiter:Oussoummame F
04/18/21 @ 21:55:30 We had a very bad experience in the valdosta ga cheddars and this wasnt the first time. We was trying to give them another chance but they blew it. They sat us down and 15 mins passed and I found the hostess and told her our waiter hasnt been by. About 5 more mins passed he finally shows up. Takes the order. Finally brings the App about 5 mins before our main course. They’re not busy in there short staffed maybe but that’s still no excuse. Dont bring in more people than you can handle. We have a loaded bake potato with a tiny bit of cheese. This is not what I call a loaded potatoe and your out of sour cream. Well we both dont eat it without that. The ribs looked like they was cooked yesterday only thing good was the monte Cristo and the spinach dip. This was a $42.61 bill that was not good food. The manager wouldn’t even come over there. We was not the only ones complaining either. I expect great service no matter where I go. I’ve been to other cheddars and they’ve been wonderful.
Also if some of the staff would stay out of the bathroom vaping and I’m not talking cigarettes either they”males” may be more attentive on the floor . Looking at your comments on cheddars I found more complaints than good.
Went to Cheddar’s for Onion Rings & was told they didn’t have them any more. Service was slow and steak was very dry. Didn’t receive complimentary croissants until asking for them & received them after the meal. Meal was very disappointing & expensive. It will be a long, long time before returning to Cheddar’s in Owensboro, Ky.
We are from TX and eat at Cheddars all the time. We are visiting Pensacola, FL and decided to eat at Cheddars. 3 out of 4 of our silverware was wrapped and dirty with food when we opened them. Waitress brought 3 new sets and 2 of those also had food when unwrapped. We asked for the manager and she was not sympathetic at all. She offered us plastic utensils. We said is that the solution??? We don’t want plastic we are not at a fast food restaurant. That was very unprofessional to begin with. My husband had a margarita with no salt on rim and when we told her she took the one he was drinking away to bring another. It was going to be thrown out so why not leave it of you are offering to make a correct one??? Basically that is all she did said I am sorry about that while not evening looking at us and looking elsewhere and walked away. Not even sure if she was really the manager as she was up front when we walked in. A gentleman whom looked like the manager and had an earpiece on him looked like he would have been the manager but he just looked at us and kept on walking by. We are extremely disappointed being that we are regulars. Although this is a different location we expected the same quality of food and service as the one in Texas. The food was not of quality either!!!!
I expressed my feeling about my visit to your restaurant in Bedford today. However, I forgot to include if see Fried Chicken on a menu, I expect to see pieces of chicken like; thighs, wings and legs. The way you show it is deceptive.
I left a comment on 4/19 on the unacceptable service received and I still haven’t heard back. Just wanted to let you know I took pics of the disgusting silverware we were given twice and I will be contacting the health dept!
Why Did Your Company Quit Making Onion Rings!!!!!!!!!!!!
Just left your restaurant in Fairview Heights, IL and my family and I are disgusted with the service and food. The customer service was horrible, the greeter even insulted my 73 year old mother, and this was for her birthday. I would never recommend this place to worst enemy.
Sunday 4-25-21 Cheddars Indianapolis, Indiana. Called ahead to put our names in and was told it would be a 45 minute wait and they will text me when our table is ready. Awesome Great. Get their at 7pm to be told 10 more minutes, find no problem. We ended up having to wait another 35 minutes before being told that they have empty tables just no one to buss them. When we finally got seated there were tons of empty tables inside and lines of people waiting to be sat outside. Dirty tables no one cleaning them. Only saw a manger come out to clean tables after I started taking a video of the inside of the restaurant. Our waiter was wonderful but please get the mangers of this cheddars in gear. I have video if you want to see it. There’s no way this cheddars will survive summer if this continues.
The last time I went to cheddars they didn’t bring all my food out. I had to tell them I didn’t get my whole other meal and didn’t get my extra Ranch. When I get home 30 mins away I find my ribs was burnt black. Hard as a rock and where they was cut at the end it looked like it had been n the fridge sitting for days. It was alll dried up and hard. The rolls was hard and stuck together. I’ve never seen their rolls hard. But they also looked like they had been set out for along time. My husbands loaded baked potato was wrapped n foil and not even cut open and no butter or nothing for it. It was the worst id seen from their. I called they emailed me a $50 thing for the restaurant. I didn’t go back til last night and still didn’t even use the $50 thing cause it said u had to print it out to use. But anyways when I called n the order they said it would b 20mins. I said that’s fine. It turned out to b 40 mins and when the guy brought my stuff out I told him to just stay there until I looked thru my food cause b4 i didn’t get it all and it wasn’t right . So the feller says … “ we’ll just gonna give ya a heads up we don’t have no rolls so u don’t have them” lol All my stuff was there this time and it wasn’t burnt. But just letting u know. I think I’m absolutely done with Danville Ky restaurant. They r slipping really bad. The time b4 all this we ate inside and they brought me out burnt ribs. And I was like r u serious?! I need something diff. The boy said. Well hang on I need to get a manager to approve it …
The manager comes over and he said what’s the problem. I said. Ummm I don’t think these r suppose to look like this.
He apologized and said it was just laziness from the kitchen.
Who would let that out of the kitchen in the first place?
Who would bring it to the table thinking it was ok to pay for ?!?
And times b4 that. They was OUT of ribs. At least 3 times. That’s the only reason I go there. So to wait n line for that length of time and then u can’t get what’s on the menu…
and the times I get it Togo I work everyday 12 hr shifts. And sometimes at work for 36 to 80 some hrs at a time and when u get out FINALLY and u want something good for ur family to eat and they can’t even get it right. It’s just really disappointing. Something ain’t right
ke it? We have eatten at your locations in Tulsa, Joplin and Kansas City but almost weekly at your Springfield location.
With the exdeptiuon the artichoke, the meals have been wonderful, including the coconut covered shrimp which I had just 2 days ago.
My friend and I went to cheddars for lunch today. Our waitress did not introduce herself and we never got a name. She came to the table much later than we expected which was okay we figured maybe they were busy. However as we are there we decided to order our food and request the condiments and what we wanted. The food took much longer than normal to arrive, she did not bring the condiment I requested as I ordered my food and she never checked on us and we never saw her again until she was going somewhere I had to flag her down. Even as I was asking her something she was walking away and speaking and I still had to ask her for my drink I ordered. My drink and the condiments came after I ate my food. I did not even get to finish my drink because my drink and dessert came at the same time. We never had any waiter or waitress check on us the whole time we were there and even the tablet/kiosk on the table wasn’t allowing us to order anything but we never had the chance to tell anyone being that no one was giving us attention. When it was time to pay that’s when the tablet was working to take card payment and we were forced to pay with card since the waitress still was no where to be found. It was so unbelievable. We have never been treated like that.
Disappointed no more onion rings. Instead of the fancy presentation why not put them in a basket would take much less time to make. One of the best things about the restaurant. Doubt I’ll be going back.
I took my mother to Cheddars at the 4101 Park Blvd N, Pinellas Park, FL location yesterday for a special mother’s day dinner. Since my mother is in a wheelchair I asked for a table. The hostess informed me that there were only two tables in the restaurant and they were both “unavailable”. I was very surprised to find out there were only two tables in this restaurant so I left with my mother to visit a more accessiblity-friendly restaurant. Question: Why isn’t there at least one table that can seat 2-4 people that would accommodate a wheelchair customer? I have an aunt who is now wheelchair bound and was a frequent visitor to Cheddars so apparently she can no longer visit as well? This location had plenty of handicapped parking spaces, but what good is that if it can’t accommodate wheelchair-bound customers?
I’m so disappointed with cheddar’s my husband candy I are waiting on the phone to make a take out order for 40 minutes we had to drive to cheddar’s on Broadway in Tucson they don’t answer their phone for take out they tell u to hold twice 40 minutes I live their food my husband is disappointed
I arrived at 1 pm and was seates promptly. 10 minutes and no one had approached us. We informed the hostessand anoth15 min passed before we called manager. Emilio came to our table and we expressed our dissatisfaction with the amt of time it took. The restaurant was not busy. Emilio was very assertive and has made dining experience pleasurable. I have served and managed a restaurant and the first is to approach a table within 45 sec to greet, depending on on business bring water.
I would like Cheddar’s to serve cheese pizza and Kraft Mac and cheese on the kids menu please … My son has autism and is a picky eater … I would love to come to cheddars and eat but I can’t do that…. because of the options limited for him to enjoy something… Please consider something this easy and thanks
I’m writing a complaint I recently made a to go order and when I got home. I was missing food in my order. I immediately called and spoke with a manager named Melissa @ the Bolingbrook, Illinois location and she apologized and said she would refund me my money. I still have not received my money.
I ordered drinks through the curbside to go and on the app and it states that you need to purchase at least one food item. So I ordered five drinks and some croissants. When I went to pick up my order, the curbside person stated that they cannot serve my order because I needed to purchase an entrée for each drink. Play the website did not state that or else it would have canceled my order. It’s not right that I drove 45 minutes to pickup one of my favorite drinks from your Elizabethtown, KY location because I received a text message that my order was ready and to be turned away because call the manager stated that I needed to purchased five entrées with each drink. But if I went to dine in and gotten drinks, I would not need to purchase five entrées. I think that is terrible customer service. At least have the common courtesy to change what is stated on the website or have a courtesy call stating that they could not sell them. If that is the case, then there should not be curbside alcoholic drinks at all.
I placed an online order back on 5/9 from cheddars in Arlington on little rd. I got there at 745 the check in time. They gave my food to wrong car at this point it’s 915. They realized what happened mgr said she can push it thru again & comp it for the long delay. I didn’t leave til 1000. The refund didn’t come back. I’ve been calling getting the run around. Can you contact me or store thanks
Never mind. Finally talked to mgr. she was so nice and helpful. I may have jumped the gun due to others before I got to her. thanks again.
I wrote a complaint on my service at the Humble Store on 5.8.21.
The manager Kevin called and left me a messege to contact him. I have left 3 voice mails and have not heard anything. If this is how he reacts to complaints I am not surprise the serivce at his restraunt was so bad.
Can you find someone to contact me about my complaint?
susan glover
I was just at the Cheddars in Clarksville Tennessee. I had the best experience the food was wonderful the atmosphere and are server we top notch. Holly are server was wonderful. My husband and I travel all over the United States so we eat out a lot. She recommended the Shrimp Alfredo and the filet so that’s what we ate. It was Great! If we are ever back that way we will definitely stop in and see her
We tried to visit the Greenville, SC location this past Thursday evening, 5/20/21 after a long time spent at the funeral home, my husband had just lost his mother & we were tired and hungry. There were 5 of us and we were told they were short staffed and could NOT serve us!!! We asked to talk to a manager & explained what we had been through & that we just wanted to sit and eat something. She was NOT at all understanding & said she could not seat us and offered us NOTHING FURTHER!!! We previously have eaten here before quite a bit…NEVER AGAIN!! Someone is having the worst day and suffering a great loss and you offer NO help or apologizes !! HORRIBLE MANAGER!! UNACCEPTABLE TREATMENT!!!!!
after waiting thru the covid crisis, was looking forward to having your key west chicken or the dejon mustard chicken back on the menu, WHY are these two signatures dishes not back?
I eat at a lot of Cheddar’s but Bloomington Indiana is the worst Cheddar’s around. They don’t even care how they serve the food. My sister ordered signature potato soup did not give her no bacon We complain they said they didn’t have no bacon they shouldn’t have served the potato soup
I ate at cheddars today in the outdoor seating area There were only two tables being served and our waitress wasn’t serving anyone else outside but us. The service was decent on the beginning except we had to wait a long time to give our drink order. Then when got our meal, I asked to put in a to go order. It was 15 min. Into my meal before she came back. When she came back, I gave her my husbands to go order and asked her to put it in. Then I told her to come back for a curbside order because I had more family who decided they wanted something . She did and then came and got my card for my bill and was gone with my card for another 15 min. When she came back, she brought my to go order with her. Then when I got home, we were missing the first to go order and the other Togo orders were not fully cooked. We were also supposed to get mashed potatoes as a side and received a baked potato. I paid over $100 for these meals and I expected more especially when Cheddar’s is always known for their great food and service. This happened at the Bowling Green Cheddars. it wasn’t just the server, but the kitchen as well.
J.T. At theCheddars in Denton is an amazing young man. Wish there were more workers like him
I visited your Port St Lucid West restaurants the other night with 2 friends.
Loved the decor and ambience.
The young lady that looked after us was nice.
So far, so good.
At took us ages to get a drink. The bar lady had 3 couples to serve at the bar, so not busy at all.
I went to the bar to ask her for a drink (as we were waiting ages) All I got was attitude. Not a “sorry, let me fix that right away sir” But as if I shouldn’t come and ask in the first place ! Instead she told me of her protocol ! She couldn’t give me a drink, as she had to give it too the server first !
Then when the salmon, broccoli and mash came….the fish was so dry, so too the broccoli !
Not happy
The reason I’m prompted to write is the fact that I’m sitting in Applebee’s and enjoying a moist, succulent salmon, broccoli and mash. Yes! Applebee’s !
How embarrassing is that
My first visit was such an anti climax
Regards
Paul G
To Whom It May Concern: I am writing this comment due to poor service that I received while dinning at the Murfreesboro, Tennessee location on Saturday, May 22, 2021. I dine at the establishment frequently and I have never had such poor service as I did on this day. I ordered the fried chicken sandwich w/an order of fries. It did take the delivery of my food to my table longer than usual, but I was going to overlook that even though the restaurant was not extremely business the time frame that I was there and my server had a total of three tables/customers (one of which was my table). It took so long, I wondered if the server had forgot to put my order in. When I received my food, I never saw the sever again. He did not check back to make sure if everything was okay or if I needed anything…. I was never even offered a refill off tea. I was u able to finish my meal due to not having a drink to wash it down with as i a condition called esophageal stricture that is the narrowing of the esophagus and results in difficulty swallowing while eating w/out having something to drink! I have never had an issue with location before & I will continue to back, but will not accept the same service whose name is Vernon C. Thank you for hearing me out! Kory Boyd
I work at cheddars. It is a okay place to work if u are in management where u can do anything u want. But as a team member u are nothing. I have never seen so much disrespect for workers. Would not refer anyone to apply there.
I love Cheddar’s food never have a problem when I go out away from my neighborhood. but every time I come to Cheddar’s 2007 39640 lbj freeway I get poor service. first I was put on hold three times. so I decided to go in I’m still on hold on my phone its 30mns.
walk in and just about 4 employees standing in front of the counter where you place your order. mean while I’m still on hold and waiting for them to Acknowledg my presence. it took me from 3:30to 4 PM to place my order and now I’m told my order will be ready at 4:50.
poor service mean poor management.
I was working at cheddars until they cut my hours down to a couple of hours a night. At least I wasnt out back smoking marijuana like a lot of people do there… just goes to show poor management and discrimination
My daughter (27) and I went for a late lunch today at Cheddars 2129 620 University Center Blvd., Charlotte, NC. We were check #48593. There was a 30 minute wait so we decided to eat at the bar. There were two ladies seated next to us at the end of the bar. One had on a Cheddars’ uniform, black pants and black blouse and she was answering the phone when calls came in for take out orders. The other woman was not in uniform but I got the impression that she worked there and was off duty and because the bar tender was constantly talking to them and other wait staff would stop to talk to them. Both woman were drinking and talking very loud and using the F word. I was surprised that the woman in uniform answering the phone was drinking. I heard the bar tender tell them that even when someone orders top shelf that he serves them house. We ate quietly and right after I paid, the woman without the uniform leaned over to show me something on her cell phone. I told her I was not interested and she started yelling and saying I must be a prejudiced and a Trump supporter if I didn’t want to see. I did not engage and the entire time I was walking out she was yelling Hitler lover and other uncalled for things at me. All I did was say I was not interested in seeing what was on her cell phone. Neither the bar tender on duty or the woman at the bar in uniform asked her to be quiet. So needless to say, if this is the type of atmosphere that Cheddars promotes, then we will not be back. Sad that you can’t eat quietly at the bar without being called names just because you do not want to see a stranger’s cell phone. The time was 2:31pm and the transaction was 977447793. I am assuming this info. will help you know who was on duty at the time. The receipt also says Table 906 William W. It was a very upsetting experience!
My experience at the location on I 10 in Houston Tx was horrible. The server was very rude. The first mistake he made was cleaning the table spraying me and my family in the process. The second thing was he skipped over us for two other tables. His explanation was he was giving us time to look over the menu which wasn’t true. Lastly, he said he didn’t see the problem when I bought those things to his attention. My family and I walked out and I was very upset. On the way out I spoke to a manager and he just looked like a deer in the headlights. After this experience with my family we will never go back to your establishment.!
I would like to make a complaint about a manager named Drew at the Augusta, GA Cheddars. He really needs to work on how to talk to customers. We were asked how everything was and I let the waitress know, but not until she asked that my tenders were fried hard and that I tried to force myself to just eat them but couldn’t eat anymore. Several of us had hard tenders but they just ate them anyway. We never asked for anything to be taken off a bill or anything but the waitress said she would let the manager know and Drew came out with an attitude about how 2 and a half tenders were already eaten and no one asked him for a darn thing! That is not how you treat paying customers who could have sent a whole table worth of food back because they messed up everyone’s order!
I feel at cheddars in Augusta Friday night and thought I would be fine but my knee is messed up from the fall
While waiting for my table at Cheddars restaurant in Newport News, Va, a party of 16 were wrongfully told they could eat outside in the patio area. When it was time to be seated, they were told the patio was closed. To honor their request, manager Jalisa Manlove, opened up the patio for this large party, put on her apron, and took care of them personally; and I don’t mean just seating them. She went above and beyond to serve the party and still managed her team. She exemplifies what a true dedicated manager is. It’s rare to see customer service like that these days. Cheddars is lucky to have someone like Jalisa.
Please renew the tastiest, most consistent quality item on your pre-pandemic menu—onion rings! We have been frequent eaters at the Findlay OH location for over 12 years & miss this yummy item!!
No complaints at all!! Just compliments and praise for Jacob Alaniz at Cheddar’s in San Antonio near UTSA!!! He provided impeccable service to our party of 13!!! He was amazingly patient with us and our children!! You all are very fortunate to have him as a server!!! We could not stop gushing over his performance!!! Thank you a million times!!!!
I inquired about 2 or 3 years ago about opening a Cheddars Scratch Kitchen in the Salt Lake, Provo Utah area. The response at that time was there were no plans to do so. The closest Cheddars is in the Denver area (500) east of here. I feel that one could do well here. Please advise if this area has been considered for Cheddars expansion
I ordered lunch today, June 4th at 11am for my family. Two (2) salmon dinner (lunch portions); one (1) white fish dinner (lunch portion). All three (3) items were ordered blackened, well-done with grill marks. All three were not well-done and there were no grill marks. In addition, we picked up and 10 minutes later, at home, each portion was not hot. We were told the order would be ready at 11:25am; we arrived at the restaurant at 11:15am but I didn’t receive the order until 11:28pm. How can orders at the beginning of the day be cold? It must have set. The rice was not hot, the fish was not hot neither was the potato nor broccoli hot. I’m very disappointed. We’ve spoken to management and they are consistent with not getting the order correct. I do not plan to order from the Cheddars location in Gastonia NC anytime soon. I would like refund. It is truly disappointing that a restaurant we supported during COVID has went from a 10 to a 1 rating with us.
Why don’t you put your onion ring tower back on the menu? That is one of the main reasons we went there
One of your employees in Amarillo, TX decided to message me at 1:18 in the morning telling me to go hang myself with an Ethernet cord. Her boyfriend is in the middle of a nasty divorce to a friend of mine and because of Averys actions there a cord order not allowing her around his kids. I’m currently in the process of filing a police report and if found guilty, she could serve up to 20 years.
She’s a disgrace to y’all’s company and I will never step food in Cheddars of Amarillo as long as she’s an employer. If anyone would like to see the message she sent, id be glad to send the screenshots.
Just arrived at Norman OK Cheddars at 3:45 pm. Little to none patrons. group of 4 who walked in the same time that we did were seated. We were just told it’s a shift change and we need to wait 15 minutes. There are two of us. We are seniors, other patrons in their 20’s. Not sure we will stay.
If you paid your wait staff a decent wage in Tennessee
your quality of staff and service would certainly improve.
We ate at the Gastonia, NC restaurant today, and it was very disappointing. 3rd time eating there, but first time in this pandemic last 15 months. Service very bad, food (all 3 meals) for the price, very disappointing. Server slow, and only had a few customers. We are not sure if will ever come again. I’m the one of 3 of us that can speak open & honestly about this experience we all agree on. Bill of $60. It was also for one person’s birthday. Not even a mgr. came around checking, and it was not busy.
I know this will go in the trash. I ate at your store in Mesquite, Tx today. I ordered white fish thinking it would be the flaky white fish. Instead they brought me this rubbery fish which was Talapia. When I asked was told that is white fish. There is an option on your menu for Talapia. The fish was uncooked and I didn’t eat it. I had a bad experience. The waitress did nothing to satisfy me. I don’t like throwing my money away. What is whitefish?
the poor experience I had at the location of 39640 lbj Frway. I was humiliated accused of not paying when I had a FULL receipt of my purchases for over 34.00 and Mgt is very poor customer service skills Ashley Bennet and some other strange guy who was a MGR AS WELL. I WILL NEVER EVER EVER GO BACK TO THIS LOCATION AND TELL EVERYONE ELSE.
We recently visit the chedars in avon indianapolis. They had a terrible service. The management and their employees were making fun of us and pointing to us because we were wearing a mask. We went and talk to them about it and they accepted to make make fun of us just because its not usual to see people with masks anymore. Its unacceptable to receive this service, we are never coming back and we will make sure this issue becomes public. We can’t believe that we are being discriminated by management and staff members just because we were wearing mask during covid time.
Made a special trip to the Danville location ONLY because my Son (13yrs. Old) wanted “Ribs”.
Carry out! I 💯 blame myself not checking the order…….. to get home & surprisingly NO RIBS! Along with the 2 sides that were ordered with it! I did however have 12 croissant’s ……. 6 to each box. Only ordered an extra 5.
Immediately called as I was sure at this time, the restaurant would be closed no longer accepting calls. Surprisingly AGAIN…….. a worker answered!
Placing me on hold to speak to the Manager. At this time, I’m extremely frustrated that the ONLY meal I was concerned about was my Son’s ribs, & the ONLY reason I made the trip to the restaurant in the first place!
Once the Manager answered, I explained there was no Ribs, nor the 2 sides of corn & mashed potatoes in the bag.
The Manager questioned my report stating that there “should” have been Ribs in the bag as they were the last item removed off the Smoker. I proceeded to tell her each item that was in the carry out bag, & AGAIN NO RIBS! She continued with……almost insinuating that I was lying or evidently that Particular item had mysteriously disappeared from the restaurant to the arrival of our home.
I may have continued frustrated that the Dinner was COMPLETELY MISSING……. However, insinuating I was not being truthful accelerated my frustration into anger!
I do not, nor have I EVER lied to get a discount or Free Meal….. or ANYTHING for that matter! Do people actually do that? Of course they do! But I AM NOT ONE OF THOSE PEOPLE!
The Total Bill was over 80$. If I was concerned about a 20$ meal, I wouldn’t have ordered anything to begin with!!!
I’m not sure where my Son’s meal ended up……… but from here forward, I believe the “Manager” could use some extra training on “The customer is Always Right!” So the next time she receives a call that a meal or other particular item is missing, she WILL NOT insinuate, Nor Accuse the Customer of being dishonest!
We will not be back!
Today we celebrated my uncle’s 85th birthday at this Cheddar’s at Hampton and 20 in Dallas Texas the bathrooms were disgusting they were extremely short staffed the service sucked the manager had the audacity to get upset at my complaint about the women’s bathroom which one nasty piss was all on the seat the hallways smell like straight-up piss there were no paper towels in the bathrooms and the air dryer did not work especially the women’s bathroom that’s what I’m complaining about I’m complaining about the service I’m complaining about the state of the restaurant that smells like piss and I feel like if this restaurant was somewhere else like in Addison or North Dallas or Plano we would not be getting this type of service but it’s in a black neighborhood so I guess they think that we need a lesser standard which is unacceptable I am offended don’t go to this restaurant they don’t pay attention to a damn thing
To whom it may concern:
I visited your Murfreesboro, TN Cheddars today, met my family of 5 for late lunch about 2:30 pm central time and they had already ordered appetizers and drinks and had on table. My husband and I asked for a draft beer and water with lemon. It took 15-20 min to get the water and longer for the beer. Then I asked for another silverware and never brought. Our waitress was sweeping and made the comment that she had to “sweep if she wanted to get any more customers”. I then asked for the same silverware and extra napkins as my daughter in law had water pooling from her glass on table. The waitress informed me she was gonna get it. She continued to sweep. I went and asked for the manager. The manager acted as if she was offended by my complaint. We did not tip. We dropped $126.00 in there for lunch but be it from me to expect any kind of service. The waitress was just going to get our items at her leisure and then when the manager brought out silverware and napkins the waitress showed up with them after the fact. In addition, some one else brought our food out and it was messed up all kinds of ways. We dealt with it, ate and left.
I am fully cognizant of the fact that this complaint means absolutely nothing; however, I hold out hope that some business ppl still give a fig about doing what is right. I will stand up for what is right and it is a shame what is happening in America. Ppl afraid to call others out for fear of getting spit in their food and companies not making things right. Don’t worry. I will not be back. I hope this is not indicative of your other restaurant’s under your ownership as well. We love Bahamas breeze and longhorn to name a couple others.
P.S.
On an additional note, today was for our daughters birthday and when we told waitress it was her birthday she rolled her eyes and made a sigh as if that was too much. We frequent your establishment often and I have to say this is not all but not going to belabor it but worst experience we have ever had!!
Hello let me first say that Cheddar’s is one of my favorite restaurants known for your large over portion food and your great taste I went there yesterday ordered over $60 worth of food and to my dismay I was very disappointed I had half a spoon broccoli and cheese casserole and two of my dishes now the soup was great however it was not filled the container was only halfway and this was a curbside pickup now the reason for this complaint is I ordered the ribs with the shrimp I did not get the shrimp and the ribs were horrible full of fat meat and I’m speaking the white thick fat it was not consumable whatsoever and that was very upsetting to me and with the croissants they only gave me one container of croissants which with a large order like that they usually give me two now the meat was very upsetting so out of the four orders I had one of them was not consumable whatsoever and that indeed was the barbecue ribs the shrimp order did not come I don’t know what happened with it the country fried chicken was a nice portion but it was not completely done and inside mind you this is one of my favorite restaurants so I am totally shocked that I have to even give a review like this usually the portions are larger and the food is done and usually of good quality but this meat was like it was brought out of a grocery store on the corner I’m very disappointed I live in Columbus Georgia and we only have one Cheddar’s restaurant here which by the way you might want to start opening another one here but anyway it was very disappointing to have spent so much money and could not enjoy the meal the ribs and chicken fried steak
got thrown to the cats in the neighborhood
Hello, I would love for Cheddars to add cheese pizza and Kraft Mac and cheese to the kids menu. My son has autism and eats only a few things. I love your restaurant but can’t go as a family due to these things not being on the menu… Please consider
The Chedders in Danville, Ky needs to be inspected. Food was fine but the place is dirty. Floors are dirty and tables sticky. I have not had that experience at any other Chedders restaurant.
On Friday afternoon, June11, we decided to give Cheddars, Bolingbrook another try. The main complaint is their lack of consistency. It should be renamed Mystery because you never know what to expect. We went out of our way to go there because we wanted Chicken Pot Pie which can be delicious or dry. This time it was unavailable. I can understand being out of an item but it is rude to customers to wait until they are ready to order to let them know that. My friend ordered Shrimp Alfredo but it came with chicken instead. It was corrected. I ordered the Cornmeal White Fish Platter which I have enjoyed before. This time, it was over cooked. In my estimation, items was too heavily breaded with a somewhat bitter taste. That may be the way Cheddars wants to serve it but I will never order your fish again along with the Coconut Shrimp which is ALWAYS over cooked.
L
We drive 60 miles to eat at your places in wichita but won’t happen again until u bring back onion rings
Cheddars in Centerville, Ohio used to be one of my favorite places to go. Not anymore!!! Ate lunch there today – Very short staffed (couldn’t accommodate seating on the patio on a rare beautiful Ohio day); customer service good today but in previous months was very lousy (still is sometimes); coconut shrimp served cold and obviously not made from “scratch”; “loaded” baked potato served with a tsp of shredded cheddar cheese and a tsp of sour cream, no butter (waitress did bring me more sour cream and bacon bits but they had no chives or green onions); no lunch menu despite the fact that all items still on the menu. In sum, quality poor and not a good value for the money. You should scan their reviews on Yelp and Google. It’s obvious you need new management there.
The hostesses working at the Asheville location at exactly 2:40 pm 6/19/21 are absolutely rude and terrible. They don’t greet you coming in so I waiting for them to say something or ask how many people in my party and they seemed agitated at the encounter. I’m sure during their training as a “hostess” they understand part of their job is to welcome people and not make them feel like they are a chore. They don’t smile though one had a mask. One is a black female with long black hair or wig and the other a while female brown curly hair. Please hire more welcoming, pleasant personalities to receive people at the front door.
called cheddars on interquest parkway colo springs at 3:30 pm placed on hold had to call back took till 4:20 to get food we are regular customers and are very upset about the experience
I had a terrible experience at cheddar on saturday. Me an my wife went to eat had us each a steak dinner an they were not done. I told the waiter an he argued with me telling me there we’re well done. This is not the first time this has happened but for them to argue is not right to begin with an than the manager question me twice when I know what we’ll done is so this is what I was served to begin with which is ridiculous
I an my spouse Curtis Marquez and Kendra Brooks. Also with Kenneth Brooks accompanied by plus 1.
On father’s day we called to reserve a table for by phone. With also a confermashion that it was reserved; an that the wait time would be 45 mins. Just to be seated in the waiting area upon arrival.
Second time since Yukon store opened that there are four to five people at front station and to busy to wish anyone a Welcome to Scratch Kitchen or help a handicapped into or out of restaurant!
Not great PR
My name is Don Weitz I work for Cbre A facilities company I take care of fifth third banks in Lexington Kentucky The bank Tates Creek Road in Lexington is right next-door to one of your restaurants The employees at your restaurant continue to take your breaks and the banks property and they are leaving a horrible mess every day there is an excess of 20 plastic cheddar cups I have seen them out there numerous times and ask them to clean their mess up when they are done taking a break this is starting to become such a problem it has went to upper management can you please get this stopped!
Very disappointed with 2 bowls of potatoe soup that I purchased on June 19, 2021 at the Augusta Ga restaurant, store number 2181 on Walton Way Extension. It looked as if it was cooked 2 days ago.
I have gone to Cheddar 3 times in last 2 weeks spent well over $250. I’m upset because wait time was 45 minutes each time and went early afternoon. But my complaint is drink was served in broken glass. Stem of glass was all chipped. Paying good money to be treated with dishes that should have been thrown away . Second time this happened brought it to management attention. I will not be returning. Never pay for bad treatment
Not happy? my order was really bad the drink was sour: the staff was rude to me and I do not like being treated that way? I really want my money back? Total on this was$19.25 plus a tip of 2.48?
We used to love Cheddars. Not any more. At the one on Riverside Drive in Macon Ga the staff was the rudest I’ve ever seen. It was obvious the servers did not want to wait on you. It’s gotten worse and worse every time we went in there. The last time we were there it was as so bad we got up and left before anyone ever came to our table. Now we see that it has closed – and not a day too soon! It was a wonderful place to go when Mr. Peale owned/managed it years ago. It has steadily gone down since that time. What a shame!
I never and I mean never write a company to complain but today is my day to do so. I met a friend at Chedders in MidWest City Ok for dinner at approx 4:30 PM on Saturday. She lives in Shawnee and I live in Oklahoma City so Midwest City is 25 min or so for each of us. I ordered a steak, petite sirloin which I am convinced was old. She ordered the Spinach dip. My steak was so tough I could not eat it. But rather to complain in front of my friend, I just wrapped it up and told her I was not hungry. It was humiliating to me. I did not want to have to complain to the waiter who was going out of his way for us. The entire meal was about 45.00. I am really dissapointed to say the least. The other Chedders in Yukon is the bomb. I will never fo to this Restaurant again. They do not care about what comes out of their kitchen at all. Soggy salad and cold green bean and my tough steak. Yuck. Thank you for listening
Sincerely
Tammy McClure Self Proclaimed food critic
Cheddars has always been a favorite, but my family had an experience there that was worth reporting. I went with my young kids for a special night out. We don’t eat out often because we are building a house and we try to be as frugal as possible. We were served food that obviously sat under the salamander for way, way too long. I sent the cheese fries back. They were supposed to have bacon but I was told they are out of bacon, but we did get a bacon cheeseburger. The cheese fries were not edible the cheese was so hard. We also got a triple sampler. The queso cup was about a third filled up and clumpy like it was sitting there too long but burned on the top too. The top layer was completely hard. The spinach dip was so hard that you literally needed to cut it to put on a chip. It was completely burned. The chicken was extremely dried up. When asked for replacement food I was told that was the last of all the items so that’s probably why it came that way. The waitress did not attempt to change our experience. Even my kids said, “this place is gross”. I used to go to Cheddars as a child with my parents. I don’t ever complain at a restaurant but the quality of the food was so terrible I feel like I shouldn’t have paid for it. It was so clearly burned I can’t believe it was served to us. Oh, and your onion rings were the best of anywhere and we were told they were removed from the menu. We went bowling after dinner and ate at the concession stand because the kids were still hungry.
why have you done away with onion rings
Food was good but the service was horrible . We waited 45 minutes to be seated and another 30 minutes to order and waited 35 minutes for our ticket! Staff in the food area Vaping I couldn’t believe it! Ask for manager and he actually lied to our face and said that they could ! Ruined my 12 year old grandsons birthday we never got to cut the cake!
I had a stink bug in my salad last night at Chedders in Brunswick, GA. I will not eat another salad at Chedders in Brunswick, GA
The Beaumont cheddars is horrible and it just keep getting worse. The cleaning of tables are not done right to the servers not caring about you even being there. They get madd when you complain including the managers they don’t care either. The food has changed and is not the same. I am so tired of going to see if things change to the point that I am about to turn them in to the health department. They have hired poor servers that are only here foe the paycheck and that is all.
I ate at your Kenosha, WI restaurant and I had the worst service I have ever experienced in my life. It started with me leaving my ID at home and I had a sip of my husbands drink the manager came over extremely rude telling me they will take his drink away if I do it again. I understood completely, and told her it wouldn’t happen again. However she was talking to us as if we were children or her staff members and we ARE CUSTOMERS! We decided we will just pay for the drink and leave and not order any food. As we are walking out 5 staff members including hostess and waitress’s were all standing by the door and made an extremely rude remark and started laughing. My husband asked what was funny and one of the hostess said, “you” began cussing and saying she’ll beat our ass. We told her to get her manager and the manager showed absolutely no care like it wasn’t a big deal. She was also once again rude. I have the entire situation recorded on my phone because I could not believe, as costumers we were treated that way. I will never eat at that location again, staff there is unprofessional and rude. I have worked costumer service my whole life and never have I seen behavior that horrible in a restaurant. We didn’t want any money back we just wanted to let the manager know how ghetto and unprofessional that hostess was but if those are the type of people allowed to work in that restaurant, I will never eat there again.
We had dinner at cheddars in York pa last night.it used to be one of my favorite testurants. My son gave me 3 gift cards to cedars 15 dollars each .I ordered the full rack of ribs , but then I switched it to a half rack with coconut shrimp. The waitress said it was early enough, the order was changed. The coconut shrimp was delicious, the ribs were not, they were hard and dry. And then we came to check out. I used two of the 15 dollar plus my credit card.since the bill was 58 dollars. Under close inspection, the waitress charged me for the full rack of ribs plus the half rack , making an overcharge of 18 dollars. When I pointed out to the waitress, she said the manager would have to take care of it. The manage came over, apologized , and said thy have been having trouble with the gift card, he gave me an adjusted bill, which I paid with my credit card, and then produced 2 additional 10 dollar vouchers to use at cheddars. Not a great experience and to top it off the bar area where we were seated was freezing. I expect better from cheddars, I hope you agree.
While visiting from Alabama , I made a purchase at the Cheddar’s located on 875 Osceola Parkway Kissimmee FL 34741. My sister picked up the order totaling $23.08. The last four numbers on my credit card is 5187. I never received my alcoholic beverage nor my Strawberry Lemonade. The establishment closed early and I”m left very dissatisfied. I’m leaving and unable to make contact with the staff. Please return the funds for the items I never received. Feel free to contact me. Thanks for your assistance.
Was sat at the store # 2008 at a table by waitress then Kendall the store manager removes me from my table after saying that my table was for other guests after being seated very unprofessional and embarrassed by the whole restaurant
Had dinner today cheddars 2043, 21001 Interstate 45 and it was the most horrible experience we have ever had-Customer service sucked-not even once we were asked if we needed refills or anything at all, apparently they even gave my son’s food away to another tame so his bacon cheese burger took for ever to come out, my wife and I were asked if we wanted our salads before the food which we said yes but the food came out before the salad and we had asked for our salads in order for them to bring them out!!the food sucked, ny chicken didn’t have any flavor, it burned grease like the grills haven’t been clean, my son’s burger had BBQ in it, he only took one bite and left it there! My wife ordered stake with chicken strips and the stake didn’t have any flavor that wife also only took 2 bites and we brought the rest to our dogs!! whatever we order we basically brought it to our dogs, the restaurant floor was dirty, I spoke with the mgr working and it’s just disappointing that I was even charged for that kind of food! My wife and Kids and even mentioned to me that McDonald’s would’ve been better than this place!! I will never go back to this place and will make sure every person I know, knows about this experience!!
I visited cheddars 6109 Westwood Blvd, Orlando, FL 3282, myself and 19 other family members…We were in the restaurant for 4 hours waiting on our order…We all ended up packing our food in to go trays because everyone lost there appetite. The Manager finally came to us after 4 hours of waiting to see if everything was okay….4 HOURS LATER!!!
I have not been contacted about a complaint made in June. I have even spoken to the manager at the restaurant and still nothing.
What happened to filet steaks best on your menu
Where to start. Only 1 person ahead of us yo be seated so took a few minutes to get a seat. Then people that came in after us were sat very close to our table a d although seated after us they were served quicker. We had about 10 minute wait before seeing a waitress. People seated after us were greeted with rolls -which by the way are not that good. Then waitress quickly wanted our meal choices before getting our drinks. Bathroom needs cleaning . Front doors full of prints with covid a big NO . Had to flag waitress for refill she was not attentive to our table of 4 . They must if known an issue for tables around us as they suddenly had a different waitress- one far more capable . We were stuck with same one . She came up almost mid meal offering boxes. Never checked if we wanted dessert etc . I had separate check from rest of party at my table. I did leave some tip as I know many restaurants have to share tips . I have worked in the field, my kids all have as many other extended family members. To be seated ,ignored etc does not sit well. We dined at this same location a bit back shortly after opening. We were treated rudely then place was not clean etc it took us this long to return and give it a go . I see no reason to ever return to a Cheddars although parent company yes . Olive Garden has far better service maybe you should have them train your wait staff then move them over to Cheddars . I’ve had friendly service at fast food places . We were at table 72 . Waitress by receipt Dolores V
Check # 83782 on July 8th 2021
My wife and I went to your store in Findlay Ohio at 3:30 pm waited for hostess to seat us long than usual and she informed that do to cutting waitresses it would 15 minutes to seat us there was very few people in store and only 2 waitresses on the floor. Arby’s had no problem taking our business. I manage a bar restaurant and I assure I would never let a customer walk out do to this situation.
On Thursday July 8th we decided to have a special night out and enjoy a great meal at Cheddars in Ft smith, Ar. We arrived early at 4:30 with very little other diners present. My wife wanted her favorite “Chicken alfredo” and I ordered chicken tenders, fries and coleslaw. After several minutes the waitress notified us that the kitchen was completely out of noodles, so no Alfredo was possible. Also my coleslaw was out because of no cabbage. After all our substitutions and another long delay, my French fries were brought. They were fried to a crisp, being overcooked by 2 or 3 minutes. Not very good. I know that getting new help after covid is very difficult but Cheddars in Ft. Smith has got to improve because of all the completion here. Thanks for listening.
On Thursday July 8, 2021 I visited the Cheddars in Independence MO. I ordered a drink and my bill came to $9.58 and the bartender added a $1.00 tip without my consent. This is a dishonest employee and should not be working there. I will not tolerate this type of behavior and neither should Cheddars.
I have massive complaining to do about your Kenosha location, first time going there having to wait inside for a table for over 15 minutes,then again after being seated another 30 minutes to have our drinks ordered, other guests after we came in being served before us, our service was terrible, food was lousy, spent ,fifty dollars we deserve to be treated better I would like a refund
The service is absolutely horrible. We get sat at our table to have a waitress tell us what they don’t have. We were sat at the table at 5:30pm. Our drink order did not get taken until after 6. When we got our drinks the Sprite was carbonated water only. It took another staff member 30 minutes to get her out to the table to replace our drinks. The table that was sat 20 minutes before us has already gotten their food and eaten by the time we got our drinks fixed. We still have not gotten anything to eat it is now 7:15 no food in site. I could have cooked our meal at home in less time. The restaurant was not busy so no excuse for this kind of service.
We were just. In the cheddar on 13th in wichita on July 11th about 245 a colored girl chunky and a tall blonde ask our name said it would be 15 or 20 min there was like 10 tables open and 25 came and went I asked what about clark they said name wasn’t on list then got very rude especially the tall skinny blonde refused to tell me their names and call back to talk to manager they hung up 3 times
I really love to eat at Cheddar’s went visiting in Florence, KY.
PLEASE consider a Cheddar’s on Hall, Road MICHIGAN, PLEASE!! 😋
Will someone give me a call please 832-213-xxxx please please
In a party of 15 on 7/11/21 at chedders in Terre Haute IN. First let me say the waiter was great. The hostess and Manger however not so great. We were told 45 minutes. We arrived around 2:50 or so an hour later the hostess came out and said it would be after 4 the manager said and accused of being a party of 20 that called in earlier for 1 pm but didn’t show. We were at vow renewal that started at 2 we tried telling her this several times that was not us but she kept repeating it. Then said they were cleaning a tables another 20 mins go by. Then instead of seating us at 3-4 tables where we could communicate with each other they sat us 3 booths. The food service was great the seating and treatment before hand was terrible. So apparently we were being punished for another party not showing up. I also saw the manager do the hand gesture and eye roll of a 12 year old after the hostesses went back in. I doubt we’ll go back and I wish we had went somewhere else. You would think in these times a restaurant that should be capable of handling a party of 15 whom spent at least $300.00 would be a bit more professional. Brenda Smith
My wife and I eat at the Cheddars restaurant in Smyrna TN. We recently traveled and stopped at the Cheddars in Valdosta GA. The food we were served was absolutely the worst I have ever been served. Neither my wife or myself could eat our dinner. The chicken pot pie didn’t resemble the picture and the taste was beyond belief. My wife vegetarian plate was not edible and the baked potato was not fresh. Very disappointed in Cheddars and will not eat at any cheddars anytime soon.
I have eaten at Cheddars in Warner Robins, Georgia for years. I know the menu better than the hired waitresses. I visited the McDonough Cheddars today (7/14) and I have NEVER in my born days been treated or untreated like this before. LJ needs to collaborate with and train his employees. Melvin is a very attractive young man. That’s all I can say that’s positive. Check the receipts on this day and you will see the number of complaints we heard and experienced. I lie not!!! I don’t want to EVEN NIE explain our situation. I love Cheddars and my grandkids love the chicken tenders…
BUT someone needs to HELP!!!
Bad service cheddars lutz
Restaurant was dirty, food was cold, green beans were stringy.did’nt get our cirissants, did’nt get our texas toast. We had to keep asking for the food that they did’nt serve us. We were dining at the gulf coast restaurant in Fort Myers. Normally the service has been good in the past. We were very disappointed thid time. Thank you for your time.
Please open a Cheddars in Orange Park,, FL Argyle Forrest location!!!!!
My experience at your cheddars on McDonough Rd was horrible and dissatisfied and as a visitor from Lansing, Michigan I refuse to return and spend my money on a future visit. I ordered a burger with fry combo, 2 steak and ribs combo with the red beans and rice and the broccoli casserole it took 45 mins to receive our food then once it came to the table the rice and beans was cold and the casserole was burnt and dry as if I was given the last of the pot then the waitress gave me plastic ware as if that was suppose to cut a steak I asked for silverware and steak sauce and had to wait another 15mins. while she served other tables at or around 20 mins. after she brought my new sides but still no silverware or A1 sauce so I complained and she stated she would have the mgr. apply a discount but once the bill came it was $3 and some change applied then i ordered a watermelon summertime drink that was missing the watermelon and when I asked where the watermelon was she said oh were out of watermelon so I said well I need another drink or a discount applied to the drink bcuz its missing the main attraction of the drink and she comes back with a piece of watermelon but had just told me the restaurant was out and lastly I stacked all the dishes to the side of the table so that we could cont. to eat our food and she never came to pick up any of the empty glasses of waters or plates that were used, this is completely unacceptable and to have spent over $75 I will be giving a review on my experience and would like to be compensated for the bad experience and horrible service. I also have pics as evidence.
Cheddars in Longview Tx visit number 3. I first went into this establishment for dinner the crowd was crazy I figured ok just please have good service. Well long story short the service was horrible paid for my meal an left. Went back for a lunch date sat in the bar since I had waited so long to be greeted by a hostess which never showed. Sitting in the bar I still waited for a longer period then desired for her to take my drink orders. Watched several people leave that worked in the establishment I figured it was shift change so I said to my husband it’s ok . Well today was it for me I stood at the front for 10 minutes only person in the front a lady from the backing apron looked like from the kitchen came an seated me. Sat for another 20 minutes no drink order took 4 of the wait staff walked by never asked had we been took care of. So I got up walked out 1 employee watched us leave. Worst worst service absolutely no care for what’s going on other then chatting amongst themselves
The Cheddars’s in Longview Texas has gone down unbelievably!!!!! Horrible food. And it shows. No customers at 12:00 noon. They compt my fried chicken dinner due to couldn’t eat it. A 1/4 inch patty that was rubber. I thought I was getting a crispy fried piece of chicken. Waitress was very kind. I don’t know what has happened. Cheddar’s use to be the place to go. Even hard to get in.
Have always loved going to Cheddars’ to eat because of the amazing onion rings. I just found out you are no longer serving onion rings. That is too bad as I don’t understand why you would remove an item that everyone loved.
This is the 4th time I’ve come to the Wichita Falls Texas location and every other time they tell me that they can not do grilled chicken without lemon pepper! I despise lemon pepper and I can’t imagine a company making the only grilled chicken option full of lemon pepper. Please explain!
My husband and I enjoy Cheddars but we’re very disappointed when you no longer carry the fried onion rings
With all the issues in this world, one would think Cheddars would appreciate business. Your restaurant isn’t even 1/4 full but there is a 15-20 minute wait. Yes, I get the staff thing. We are sitting in the parking lot and called regarding a wait time. It’s raining and they won’t even take our name and phone #. You have to go in to do it. Really!!!!!
The Cheddar’s at the Pflugerville location in Austin is absolutely disgusting and awful customer service. The Cheddar’s location at 183 in Austin is a little better customer service, but still could use some serious cleaning. So sad because Cheddars used to be one of our favorite places to eat. Please don’t use the pandemic as an excuse.
I went to Cheddars in Independence, Mo yesterday. 09282021. At the time I was irdwribg Chicken Fried Chicken they said someone was fixing the fryer. Then seconds later the waitress said the fryer was fixed. I don’t know if they refried the chicken or gave us old gravy but I have been sick all yesterday evening and today. I live Cheddars but this was a horrible experience.
My name is Faye Blackburn. I live in Tn six months out of the year and a friend of mine and I go to cheddars restaurant in Johnston city every single Wednesday for lunch. We enjoy the food and the ambiance obviously. Today we went and it was absolutely horrid!!! They were out of 3 of the tap beers listed on the menu. This was actually the 3rd week they were out of Blue Moon again. The server was not familiar w the menu. I ordered the steak Med rare w baked potato and steamed broccoli. It took forever to get our drinks. There were flys and bees all over us buzzing. We were sitting outside. When I got my food, steak was very rare and the potato and broccoli were barely warm! I asked for the manager who was at another table answering to another customer. When he came I explained about the beer, the slow service and showed him my steak which was absolutely bloody rare. His answer to me was “he is color blind”!!!! and he said there is nothing he can do about all the flys. We paid our bills and left. My friend and I were absolutely disappointed how he handled the situation. I was told his name was Brian. I’m not sure if anyone in your Corp office cares or is going to read this but I thought as a very loyal customer someone needs to know. My cell number is 813-966-xxxx. I would appreciate a courtesy response. Thank you.
Poor Service please call me 704-649-xxxx
We recently went to Cheddar’s in Pooler Georgia for dinner and drinks. It was absolutely horrible!! We had the smokehouse burger and ordered it Medium, it came out extra well done and it was like a soy burger, not the real stuff. It was chewy and disgusting!! The fries were cold and no taste to them. We also ordered a pasta with shrimp and chicken. Had to ask for extra sauce because there was hardly any in it, it was so dry. They also charged us for the extra tiny little soufle cup of sauce. We ordered the Pain Killers for our drink. The bartender was away for about 15 minutes, so another girl fixed the drinks, to our despair there was no alcohol in them. We were highly disappointed in our visit to our local Restaurant!!
I am needing to verify employment and send an IWO to start garnishment. Where do I send this request – HR?
I was charged $1.99 for table games I did not play. Please explain this charge. This seems unfair to me.
My husband and I decided to dine at the Johnson City, Tennessee Cheddars today. It we as four pm and we wanted to eat an early dinner. We were shown to a very small table with tables in close proximity all around. I explained to the hostess that we ordered to eat without being in such close proximity to other diners. There were seven empty booths all within the same serving section. We were told that we couldn’t utilize those due to no server available. They were all in the same area. We informed her that we would go elsewhere and she seemed not to care that we were leaving, no apologies or accomodations offered. We have been loyal customers of this restaurant since it opened. I am writing to see if the corporate really cares about it’s customers. I truly hope to receive at least some kind of a response. Thank you.
Hi my daughter and i are frequent guest at your location in san Antonio, TX off frontage Rd. We ordered and was not pleased, the spinach dip was very cold, and the plate was hot. I ordered the tilapia with grill shrimp, the fish was very salty and partially burnt. My daughter was not offered a beverage for her kids meal, but instead was charged for a big beverage. I told the waitress about my fish and shrimp that was salty. She then replied what do I want her to do about it. She then went to told the manager, the manager did nit come and try to resolve the situation. She told the waitress oh maybe it is the seasoning. I do not think this was the best solution. I work in customer service at a restaurant as a manager, and that is not how we treat people. We visited around 345 on November 27, thank you.
My family ate yesterday at your Cheddar’s location in Brentwood, TN when we got our order I seen immediately that there was a hair coming out of the cheese melted on my bacon cheeseburger. The waitress took it back to the kitchen and brought me back the same thing without even asking me if that was what I wanted to do. As I was waiting on a manager to come talk to me the other 7 in our party was eating when my niece took a bite out of her Buffalo Wrap Sandwich and there was a hair that stretched from her mouth to the sandwich and the same color as the one in my Cheeseburger she stopped eating and manager came out to talk to her and never once addressed me. She did not want her sandwich replaced but they still asked her to pay for her coke. I never even got addressed they automatically brought me the same thing I had ordered which I could not eat and then asked me to pay for my whole order. I would not have asked either of us to pay anything and I would had at least offered an apology. We were very disappointed with Cheddar’s service. And I will say that my niece and I was the only ones out of our party the Only ones that ordered something that would have been cooked on the grill. I needless to say am a very disappointed customer and I believe Cheddar’s should refund my money or offer me and my niece a gift certificate. Thank You for Your Time in this matter. Sonja Cagle-615-351-3276xxxxx @aol.com
My parents visited the McDonough, GA location and the visit was very unpleasant! The server was arguing with the hostess and almost dropped my mother’s food on her unless she bought it! The waited over and hour for their food and the restaurant was completely empty. The servers attitude continued to get worse throughout their visit and when they finally were able to leave and asked to go boxes, she got them the smallest possible and acted like it was a hassle to do that! Normally my parents love this location but today it wasn’t so pleasant! The food wasn’t that great either!
Good morning sorry I have to make a complement I was at cheddars at 2147 North germantown Parkway in Cordova arm on last night celebrating my sisters birthday I guess someone who was working in the kitchen got into a big argument with one of the waitressIn the whole lot of profanity and the young lady even said she did not care about anybody sitting in the seat restaurant she mad people Love cheddars they come in to eat any see something like this not only one time but twice don’t want anything in return just want you to have meeting with your employee to let them know they working in a public place it’s better way to handle problems
I had a really bad experience at your st joseph, Missouri location and would like for you to know about the poor service I received. After waiting way too long to get my food, it wasn’t even warm and had to ask for refills.
I visited Cheddars. Clinton Hwy, Knoxville, TN on 12/16/21. Found black hair protruding from Cheese bites. Discussed with server and manager removed charge for appetizer only. Grandson refused to eat his meal. Manager (young lady) was pleasant but did not appear to be overly concerned about the incident. Simply said “I’m sorry, the cook should have been wearing a hair net. I’ll remove the charge.” She did not follow-up with us afterward and did not ask us to return. I was in food service 30 years before retiring and was very disappointed in the way this was handled as well as overall experience. We live 5 min from this location and visit 2 or 3 times monthly. We have other restaurant options where our business will be greatly appreciated.
Check #43132 order Buffalo wrap with fries & chicken tender platter with fries & Cole slaw to go. Got home Buffalo wrap had no fries & the tender platter had no Cole slaw. Don’t usually complain but this is 2 times in a row this has happened on my take out orders. Got to STOP!! Or lose businesd
My family and I just left Cheddars with a party of 7. They assigned us booth seating. Meanwhile, the booth seating was to tight for our party so I requested seating for our party of 7. The men in our party are not small men including the children. The one waitress stated out two large party tables our reserved for guess at the time and the other area are closed. Another waitress walks up to give her input on the seating to inform us that their booths seats 8 people. I understand the booth seats 8 people but as you can see visually that the men in our party are not small men and young men are not small as well. Instead of drawing the attention at the door I told both ladies nicely that we understand that you don’t have larger seating for our party and my family and I will leave. Both ladies seem to want to argue with me to state our booths seat 8 people all the time. These ladies wanted to argue and go back in forth and demonstrate inappropriate bodily language and facial expressions. My family and I we’re quiet and speaking in low tome of voice…
Both ladies were very rude and not helpful and made me and my family feel uncomfortable. They didn’t offer us two separate seating or to wait for a large table to become available… I’m so sick of going out to eat at these restaurants and have to come in contact with rude workers at these restaurants… The customer services are horrible and starting to be a nightmare. Not to mention it was my son birthday and he wanted to go to Cheddars to have dinner. I’m a business owner of 40 employees and I demand my employees to be professional at all times. I speak of professionalism weekly and as often as possible. More trainings on customer services, professionalism and anger management would possibly be helpful.
We have been going to the Cheddars in Pooler Ga. since it opened many years ago. We have always been pleased with the food and service. The last few times we’ve ordered to go orders, it has been very disappointing from the two people each time that it took to get our order right to the time spent waiting on our orders. We will no longer dine with Cheddars. There are many other options that provide good food and service.
2 out of our 3 dinners were subpar.We always order the same thing so we know how it’s suppose to be.I have the Bill .Also I asked if my daughter could get a scoop of ice cream for her birthday and was told no.The one dinner chicken dinners was perfect.Thanks Jeff Grande
Last week on my wedding anniversary I lost my reservation at another establishment so, I called your Kissimmee location. I had little hope that they would be able to squeeze us in on such short notice so, I specifically asked the young lady and she said “yes definitely”! She then asked for my name and said she put me on the waitlist. Excited that my 24 year anniversary wasn’t going to be ruined, I quickly loaded my wife and children in the car and drove all the way to Kissimmee. Unfortunately, when we arrived everything went sideways… First the young lady said” I’ll go find you a table” but she came back with some guy with a serious attitude problem right from the start, Billy Kurkis. He said that she made a mistake and shouldn’t have waitlisted us and they had already stopped seating so, he couldn’t help us. I attempted to explain to him the situation and the importance of him honoring his commitment regardless if she made a mistake or not, but he wouldn’t hear it. He then proceeded to talk over top of me saying “there’s nothing we can do, there’s nothing we can do” more and more loudly every time I attempted to speak. Eventually I asked for his and the young lady’s name and he gave me his and refused to tell me hers. My wife and I were devastated by the horrendous treatment we received by your so called “manager”. I’m still in shock by the heartless, inconsiderate, disregard he showed for our situation. It wouldn’t have made any difference to him or the other staff if he had just accepted some accountability and allowed us to have dinner and leave happily.
Me and my family went to eat @ your restaurant Cheddars # 2017 / 4106 S. Carrier Pkwy Grand Prairie, Tx. 75052 first the restrooms was so horrible not sanitized the floors was slippery wet don’t know if it was urine or water, it smelled horrible as if it was a sewer problem. After ordering our food as we begin to eat it was dried up food stuck on our silver ware so we had to ask for plastic THIS WAS SUCH A HORRIBLE EXPERIENCE after spending $90.09 I felt it was only fair to let someone know what a horrible experience this was
Hi funny story just saw on tiktok how you cook lobster- microwave and how you store meat and shellfish poorly !!!! potential for cross contamination. I am engaged to a football player and they like cheddars. once i share the info with them they will not be returning they cant take tje chance at food poisoning and they always thought the lobster was a little rubbery
Shame on you
I dare you to invite a top 5⭐️ Michelin chef to see how you prepare food. Safe Food basics and pride thats all the people ask for
My name is Dinita and I arrived to check in around 3:40pm for a party of 2 for the name Angel. They took my name and phone number down and I was told that it would be a 45 minute wait. I went to wait in my car since there was no where to sit in the waiting area. At 4:23pm I called and spoke with the hostess and she said there were 4 people ahead of me and that she would for sure call or text when my table was ready. I waited til 5:15pm and called again and nobody ever answered the phone. I called again at 5:30pm and asked to speak to a manager. A man named Daniel answered and said he was the manager, I told him I had been waiting for a table since 3:40pm and gave home my name. He said “ok let me check into that for you” and slammed the phone down and hung up on me. I called back numerous times only to be placed on hold and none ever answered the phone. The customer service here is very unprofessional. We decided to drive off and go somewhere else to eat. I really like the food here but I will not tolerate being disrespected. Please speak to your staff about customer service and professionalism.
Thanks
Recently Paducah KY opened a Cheddars. I was extremely excited! We visit Cheddars in other towns every chance we get, we’ve always been big fans, until today! Our 1st visit to Paducah location for lunch, restaurant DID NOT OPEN ON TIME, called on phone to find out time opening? STAFF RUDE THEY HUNG UP ON US!?, we FINALLY make it in and hostess tells me I CANT HAVE SEAT BY WINDOW AND I WAS 10th person through doors?!!!! My husband was starving! We purposely waited specifically to try Paducah out! Not sure what’s happening at this establishment?????? My husband and I are few of many people UPSET WHO LEFT!!!! NO APOLOGIES BY MANAGEMENT OR STAFF, NO CONCERN TO CUSTOMERS???? You lost several repeat customers this morning! Not sure if WE WILL RETURN?
PLEASE HAVE A DISTRICT MANAGER OVER YOUR FT WORTH TX RESTAURANT CALL ME
214-718-xxxx
Your restaurant in Aurora, Colorado needs to follow the mask mandates. I was told that corporate told them they did not have to wear masks. In Arapahoe County, Colorado, you do have to wear a mask. It was an uncomfortable dining experience.
Someone needs to inform servers about giving back correct charges.
On Saturday Jan 22nd I was at Chedders. In Ocola. with some friends. My bill came to $9.41, I gave the server $10. My change should have been .59 cents however. I only received. 50 cents ( short .9 cents). When I questioned him about the change his reply was ” that was all he was given and the Manger did not have the .9 cents, however. He did offer to go get the remaining change (?) Which was not available the first time.
After this experience I’m not sure I would recommend Chedders .
We went to our local Cheddars & we were BEYOND disappointed!! First off it took the waitress 10 minutes to even stop by & then she didn’t have water! I ordered a raspberry tea & got a regular iced tea I asked her to take it back as it was NOT a raspberry tea & she argued with me that I didn’t know what raspberry tea was!! Our silverware & our glasses were FLITHY!! Our food was sub par & then the waitress from hell brought two tickets & I explained that she hadn’t brought our two tickets that she had just brought one of the same & charged us twice for the appetizer, she came back with one ticket & I tried explaining that she had made an error on the tickets. & she promptly said “This one is correct, pay it!” HORRIBLE SERVICE, DIRTY GLASSES & SILVERWARE & SUB PAR FOOD – we WILL NOT be returning ever again!!
My brother bought $200.00 worth of gift cards for me and my elderly parents for Christmas. After an awful experience with curbside pickup between 3 to 6 months ago I had to wait almost an hour after the time my order was supposed to be ready for my order. The guy who finally brought my food out was very rude and said they were very busy inside so they had to take care of those people before our online curbside pick up order. This is totally unacceptable so I asked for a manager who came out and gave me two $10.00 written gift certificates. My online curbside pickup order which totaled $53.44 and was paid by gift cards, was not ready when we arrived at 6:30 pm (which is the time we were told our order would be ready). When I tried to check in when I arrived I was in parking spot #8 but when I entered the parking spot number, I got a message that was not a valid number as they only have 1 to 6 even though there was a sign right in front of me showing #8. I then called three separate times to let them know I was there for my curbside pickup order and each time I was placed on hold and nobody would pick up the phone. This went on for over 10 minutes. I then went inside to the bar to find out why no one would pick up the phone and why I couldn’t check in online because even though I was in spot #8 I kept getting a message there is no space #8. The bartender was very rude not only to me but to another curbside customer named Gracen who was on her lunch hour and had the same issue as I had when trying to check in. There was a couple sitting at a table in the bar area who told Gracen they had been waiting over 20 minutes just to get someone to take their order and Gracen’s order had been sitting there since they had been sitting there waiting for someone to take their order, the bartender was very rude to both of us and if I hadn’t paid online with gift cards for my order totaling $53.44, I would have just left but since I had already paid, I was not going to leave. The rude bartender finally brought my order out and said well, we’ve got a lot of eat-in customers so they have to be taken care of first. I told him that was totally unacceptable because if they aren’t able to get curbside orders ready when they state they will be ready, the. They should not offer curbside service. I also told him they aren’t taking orders for their inside customers either because the couple who told Gracen her order had been sitting on the table since they got there at least 20 minutes prior and they had gotten their drinks, no one had taken their order. I was so upset I didn’t check my order until I got home and it was not correct. The potato soup I ordered and that was paid for and listed on the receipt, was not included, nor was the French fries listed on the receipt was included with a fried chicken sandwich order and even though the receipt states no lettuce on one order it was included with the order, and another fried chicken sandwich included cheese even though the receipt shows it was not to be included, it was included. As I stated above, this is not the first time our order has been wrong even though it was paid for with gift cards. I have responded to the survey I received but since this is the second time, I thought the corporate office should be made aware of the terrible customer service we received. I do not want any other gift cards and would like to have the gift cards I received bought back by Cheddar’s as I have no intention of going back. The ID # 7867 44425 xxxx is listed on my receipt. Both times my order was placed at the Epps Bridge Parkway Cheddar’s.
Was at the Cheddars in Louisville Ky 40219, the Coconut Shrimp was not cooked, ketchup bottle on table was empty, waitress disappeared my entire meal ask for barbecue sauce got it 10-15 minutes later. Terrible atmosphere, will not return! Never did get my to go drink and waited 10 minutes before leaving to get it, I did leave a good tip only because it is the right thing to do. The waitress and food sucked.
We dined at cheddars in Tampa Florida the Carrollwood location on Saturday 1/29/2022. I have emailed 4 times about the experience that night and have yet to be contacted. The visit was the worst dining experience I have ever had from the service to the food everything was a miss and frankly I was embarrassed as my stepdaughter was in town from Michigan. We spent almost $100 and would like to be refunded and and contacted about this experience.
Our local Cheddar’s, Jacksonville, NC, is a favorite for all our family. But last summer I told the hostess to let boss know metal weatherstripping on bottom of front door was loose and sticking out and someone in their flipflops was going to get hurt, it’s months later, nothing has been done. Just trying to save you and customer from an avoidable incident.
I ate at your Colerain, cheddars in Ohio on 2/2/22 around 12-30 to 1-30 pm not only was the food bad and the service also when it came time to pay my bill, I told my server Yassir , all I had was a $100 bill, which I also showed my girlfriend. He took the $100 and when he came back, all I had was $6 my bill was $12 plus change, I took back to him and said hey , I gave you a hundred dollars, which he so impolitely said no I didn’t and they done do our kind, and our kind can take it somewhere else, the manager Silva, just stood there and let him talk to us like crap, not professional at all, they both need to be removed from their positions. They said they looked at the film and couldn’t see that it was the 100$, I had called the police also. They got in touch with a general manager Jorge Del polo, who said he would look into this further, and would have corporate call me, that has never happened either, I would very much like to have my $88 returned to me and some type of repercussions of the two, I have never been to an establishment where I eas treated so badly and talked to like dirt, I’m sure I’m not the only one this has happened to. The server Yassir pocketed my money, I know he did, but I can’t prove it, and again when I told him all I have is a $100, he never said anything, usually if u give someone the wrong change they correct u on it. I guess he saw to old ladies that he thought he could get away with it, and so far he has. So what is corporate going to do about this.
I placed an order at 530 for a 7p on the app. I got there and waited for 30 minutes and finally got someone to help me. Got my food at 740 and got home and my food was cold. I tried calling the restaurant and no answer. I want someone to know. This was at the mesquite Tx location
Where do I start? Well I’m a pretty laid back guy and usually never complain about anything. However I could let this go. My wife and I decided we wanted to try Cheddars for first time on Port St Lucie west Blvd, upon entering we had seen there was no one sitting at the bar and we were Hungary so decided to sit there . Well I have to tell you,that place was an absolute mess. There was food all over the floor all over the bar area,mind you it’s Saturday night and we are the only people at the bar,the service was terrible!! Now Port St Lucie it is hard to find a seat anywhere at any restaurant till usually after 8:30,it was 6:30 and that place had a ton of seats, now I know why, that manager should be embarrassed at what that place looked like. I’m not a disgruntled ex employee. I just happen to like food and was looking forward to my meal. Please go look in person and you will see. Thanks for listening
I need someone to contact regarding the restaurant at 1425 BENTON BLVD Pooler, Ga. I have issued this establishment a violation notice, and the issues have not been addressed. Code Enforcement Officer Amanda Cook
The cheddars in Selma has a server named mikaela and she was rude. She was our server and we saw her legit belittle the host up front and she was rude to the customers as well. She had kept bumping into the host and called all of them “b” she honestly needs to be FIRED. I have came up here many of times and seen this server do these mean things to her co-workers and customers
where would I send a resume to work for cheddars corporation!!
Where would I send a resume to work for Cheddars’s Corporate Office!! I have worked for Cheddar’s during my college years and enjoy working for the company!! Thank you for your time!
I live close to sherman to We eat at cheddars. I’m a business woman retired from Ramada Inns and owned several private clubs and other busy. I wish I had had a caring manager like mr Tim Neal I would have had no worries. He is a great man a great manager. He cares about the customers and his employees. You have a golden one. Thanks Delores
Hello ,my family and I was at cheddar in Columbus Ga, we waited 45 min was seated waited another 10 min for server to ask about drinks I placed a order for pain killer,which I didn’t get, also the cheese bites as a appetizer, serve asked was we ready to also order entrees, we all agreed however i ordered country Fried streak, with carrots, crossiant instead of toast, my husband & grand daughter birth ordered chicken tenders with fries however grand daughter had corn, husband had salad, my mother ordered chicken potpie with broccoli casserole, however our everyone drinks come out except the pain killer, entrees comes out Bowne the meal was wrong after explaining where everyone food goes I get my country Fried Steak 20 min later our server Josh comes through i explain that our order was messed up & that I didn’t get my onions & crossiant,.I asked to speak with a manager, which she comes over& wasn’t attentive. I’m done patronizing a restaurant that is only interested in getting me in & out all to try to serve crappy cold food& to get paid for poor service
HI TRY TO CELBRATE BIRTHDAY FOR BLESSING DAY WAITED 2 HRS FINE HOST SHOW ME THY SETTING SAT DOWN WANT A DRINK PARTY WASNT ALL HERE ASK ME TO WAIT OUTSIDE ASK WHY CANT I SIT AND WAIT BRING ANOTHER 2 HOST TO BE RUDE DONT UNDERSTAND WHY IM I BEING TREATED UGLY AND WHY THE DRINK COULDNT BE GIVING GOD BLESS JESUS CHRIST LOVES YOU NEXT TIME MY AD:CE BE MORE FRUITK8ND TO YOUR STSFF SO THEY CAN BE KINDNESS 77 FORGIVEN HAVE A GREAT NIGHT
This is not a comment it’s a complaint. My boyfriend and I went to Cheddars in pigeon forge the worse service and food we waited almost 20 minutes to get out drink order than food order took over 40 minutes to get our food it was terrible
bring back the onion rings to cheddars
We went to dinner at Cheddar’s the other night. We never got the bread. When we got our food the chicken was cold no sauce was really bad my pasta was cold the food was just really not good my son’s chicken was good but would really like something done about this very unhappy
The waitress in Cheddar’s located in Amarillo Texas was NOT considerate at all. I sat there for almost a full hour waiting on 2 to-go salads and I finally had to leave, so my daughter and I weren’t able to eat lunch. I won’t be back. She could have told me that it would be an hour and I would have made the decision to leave and go elsewhere, but I was told repeatedly that it would be out soon. So, of course, I’m going to wait.
It wouldn’t have been so bad but the waitress knew I was buying my daughter lunch, who is a teacher, and she only had 30 minutes for lunch. I think it was just plain rude! Maybe some training could prevent this from happening to others.
I just went to out to eat for the first time in a year! I had been given 5 -$5 Gift Cards awhile ago and chose to use them at Chedders…BUT I was told when it came time to pay my bill I was only allowed to use 4 of them! I was trying to save my cash And it may be a long time before I can go to eat again to use the remaining $5 gift card. Don’t see the reason for the “corporate policy” which is what I was told. May not be going back to Chedders.
Any way we can get a chedders in north myrtle Beach s.c ?
There is an old Ryan’s with a very big parking lot I can’t afford to drive over 100 miles to one miss going there thank you God blesd
Placed an online order and received confirmation including the ready time. Ten minutes after that, I still received no communication to confirm pickup slot. I called the restaurant and was told the manager was probably sitting at the bar. I was expecting curbside pickup but had to go inside and wait even longer, I finally got the attention of a bartender and eventually received my to go order over twenty minutes after it was supposed to be brought to me. The fact that The tip is paid in advance is also upsetting as no one in this establishments location deserves to be tipped at all
I’m a present employee of Cheddar’s Scratch Kitchen in Pigeon Forge, TN and I have some important things I would like to discuss with HR or a District Manager or someone over the restaurant.
Hello my name is Carmen and I just went to the Cheddar’s in Ontario Ohio and I just wanted to let you guys know the food was so fresh and so good perfectly cooked I asked to see who the chef was his name was Martell Powell what a wonderful attitude this gentleman has just wanted to let you know you have a great chef in Ontario Ohio Cheddar’s my telephone number 614-551-xxxx thank you so much for such a great experience at Cheddar’s Martell powell deserves a raise. that fella can cooked
I WOULD GREATLY APPRECIATE IT IF SOMEONE WOULD PLEASE CALL ME. THEIR IS TOO MUCH TO TYPE BECAUSE I ONLY HAVE ONE HAND. MY PHONE NUMBER IS (980)291-2823.
Terrible service .. worst dinning experience I have every had .. the food was disgusting..
Came to the McDonough location at 6:30 place a order … watch people come & go at 8:00 pm requested a manager to locate my order at 8:30 they brought out my missing stuff and completely different from the way I ordered it sent it back waited til 9pm almost 3 hour in store just for them to mess up my order with no compensation NEVER AGAIN!! Will report to the BBB & all other websites