Costco Headquarters

Costco Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Costco Headquarters.

Write a review or read complaints from other customers.

Costco Wholesale Corporation, or Costco, operates a chain of 750 membership-only warehouse clubs.

Costco Headquarters Phone Number and Contacts.

Company Website
www.costco.com
Corporate Address
999 Lake Drive
Issaquah, WA
98027
Company Contact
W. Craig Jelinek
Position
Chairman, President and CEO
Phone Number
(425) 313-8100
Fax Number
(425) 313-8103
Twitter IDs
@CostcoTweets

 

What is Costco’s Corporate Office Phone Number?

Costco’s Headquarters phone number is: 1-425-313-8100.

 

What is Costco’s Customer Service Phone Number?

Costco’s Customer Support phone number is: 1-866-231-9731 or 1-800-774-2678 (Toll-Free).

The Toll-Free Costco support phone number at 1-800-220-6000 reportly is easiest to through on.

 

How do I Contact Costco Customer Support?

Call the numbers listed above or contact Costco via:

Costco’s Email Address: Costco does not officially offer email support. But we have located a customer support email address that reportedly works: [email protected]

Costco’s Contact Us customer service page can be found here.

You can also contact Costco Live Chat to chat with a customer service representative.

Costco’s Customer Service Mailing Address is:

  • Costco
  • PO Box 34331
  • Seattle, WA 98124
  • USA

 

Contact Costco on Social Media:

Costco on Twitter: @Costco or @CostcoCanada

Costco on Facebook: www.facebook.com/costco

Costco Headquarters Executive Team.

Costco’s management team consists of:

W. Craig Jelinek – CEO of Costco

Richard A. Galanti – Vice President and Chief Financial Officer

Jeffrey H. Brotman

Pat Callans

Roger A. Campbell

Richard C. Chavez

John B. Gaherty

Jaime Gonzalez

Bruce A. Greenwood

Robert D. Hicok

Dennis A. Hoover

Dennis Knapp

Franz Lazarus

Jeffrey Long

Jeffrey Lyons

John McKay

Russ Miller

Ali Moayeri

Paul G. Moulton

James P. Murphy

Rich Olin

David S. Petterson

Joseph P. Portera

Pierre Riel

Ginnie M. Roeglin

Timothy L. Rose

Yoram Rubanenko

Doug W. Schutt

John Thelan

Ron Vachris

Dennis R. Zook

 

Costco Board of Directors.

James Sinegal – Chairman of the Board

Jeffrey Brotman – Board Member

Richard Galanti – Board Member

Jeff Raikes – Board Member

Charles Munger – Board Member

Jill Ruckelshaus – Board Member

John Stanton – Board Member

Richard Libenson – Board Member

James McElwee – Board Member

Daniel Evans – Board Member

Craig Jelinek – Board Member

Sue Decker – Board Member

John Meisenbach – Board Member

Maggie Wilderotter – Board Member

Hamilton James – Board Member

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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41 thoughts to “Costco Headquarters”

  1. Is the customer service phone number the same as the corporate office phone number? I want to contact the customer support department.

  2. It would be great if the company could answer their messages on Facebook. I tried Twitter also but did not get a reply. I suppose I will have to do it the old fashioned way and contact the corporate office phone number.

  3. I have been trying to deal with a problem with my GE washer.
    I have been getting a run around for over a month. Everytime I talk to Costco.com they have put me off. How and who can I talk to to get an answer? Case 11349424 Member # 111726302640 I have had a repairman out 6 times to no avail.

    1. Still, no one has contacted me.
      Your costo.com is not run well at all. I have never had issues with the wholesale warehouses but costco.com is another story. People who order from .com need to realize the difference between the two.

  4. Greetings,
    No complaints, I’ve been a Costco member for over 20 years. Just wanted to ask if Costco could consider carrying alternative nut spreads such as sunflower butter. There are many people, including my twins that cannot consume any type of nuts because of severe allergies. I’m surprised Costco has not offered sunflower spreads in its warehouse. You’re missing a large population who would purchase it. Thank you!

  5. To Mr. Jelinek & the Board of Directors of Costco: Costco’s credit card associate, CITIBANK, has joined other large corporations in supporting the unconscionable actions of AMAZON, GOOGLE, FACEBOOK, TWITTER and others to censor our freedom of speech by forcing PARLOR out of business. There are 74,000,000 conservative voters who are your customers who believe this is an unprecedented
    taking of our 1st Amendment right of free speech.

    I ask all of you at COSTCO to reconsider your association with CITIBANK, as many of your customers will not support any company that stands by while corporate America steals our rights as citizens. Thank you.

  6. “” Disabled needs help please. No computer,smart phone,car,buses or cab. We the poor aged disabled * dont have computers ,smart phone this refuse the right to order food etc because we dont have these things we are not being protected since may 2020 by nassau county ex or the gov. Of New York state to enlighten Walmart’s, peapod ,food stores etc it’s a federal ada offence to leave us without our need ada law says the should all adjust to take orders over the phone. But they leave us without food,water etc of their actions and to you that too have not let us get past front desk to plead for help to let you know disabled age dying out here no food info no shot or way to even get to get a shot is how we are in it together! Please phone or tx for proof we the disabled are worthless not worthy of life,duh! = rights? We think not. “”

    1. But yet you post this on the internet on a website (and you even claim you made it as far as the front desk). While you do have accommodations under the ADA, Costco certainly is not depraving you of the ability to order food. It is NOT Costco that is leaving you without food and water because of their actions. While there are issues, I agree (as a disabled veteran myself), it is certainly NOT a Costco issue when it comes to getting your groceries. In fact I find the staff very helpful when I need assistance in store and there are other resources you can use (every state and county usually has a center for independent living for example that will assist, for Nassau County it would be Long Island Center for Independent Living and you can reach them at 516-796-0144).

  7. I was overcharged for 128 dollars and non of the staff members the manager David and supervisor Savanna at Los Feliz # 130 Costco tried to solve the issue. Instead they were trying to explain to me that I’m wrong. I asked them to count together the two transactions separately which was already on the receipt but they keep showing me the balance which on the receipt 546.34 and subtracting the balances which is becoming correct. I don’t know how they got that amount.However when you adding two balances there is a big difference between the the total amount and that amount. They charged 365.79 from my mom EBD card for the total of 237.26 and I paid 178.97 for the same amount for my items I bought separate with my debit card. The total balances on the receipt shows 546.34. I don’t understand how they counted but I have the receipt and I can send the copy and you can see yourself. They explained that the EBD pays for all food and I paid the taxable items which is difference. The taxable items I counted it’s 67.66 again not matching with amount I paid. And nobody was even trying to listen to me and keep telling the same thing over and over. I understand it’s pandemic time and Costco wants to make extra money but not this way . I’m work in the nursing facility by putting my life in danger not for overpaying in the store and becoming sick with my high blood pressure because the workers tried to coverup the mistake. I have the witnesses at the store and they saw what I was asking them and how they were trying to explain to me never tried to add two balances. They were only showing me the total and subtracting the balances. If you don’t help me with this issue then it means your corporation is working totally wrong. And please educate your staff that if there is a issue the manager is there to solve the issue in the right way . Even though if I’m wrong to show that I’m wrong by doing different math actions with the amounts shown on the receipt which should match all the transactions. If not that means something wrong. And today I’m completely positive that these transactions are wrong and I need positive respond . I will email the copy of the receipt. Thank you for your patient and time.

  8. Hello SirMy name is Mazen Dahan, MDI came to Costco fife with my ID on me showing that I am a physician(first responder) and I kept telling and pointing to my ID several times to Cris and he kept denying my entry and I told him that you should ask the manager and he said he is the manager and he will not allow it and  that he formed a line and he pointed to me in front of people to the line and that I should go and stand there and I felt very upset in front of people and felt bad and after I tried to explain to him that I always do that and costco bylaws allows first responders to do that, he responded as it might be Federal Way /Costco and not Fife branch and I told him that it is for all Costco branches and then he asked me what do I need from Costco and I felt it is not appropriate to ask me what I need so I kept going and did not go in as he insisted on that and went to my car and called the administration at Costco /Fife and talked with Mason who was pleasnt and helpful and very professional as it looks like he should be the manager and Cris (who had in his padge as employee of costco (for almost 8 years) and as for Mason who came and met with me after I cam back from my car and I enetered costco again(as there is was no line there at that time ) and Cris was not in the front anymore and Mason met me and called me inside Costco and explained politely the policy and confirmed that I was right as first responder and appologized for what happened and I asked him for a copy of complaint and we agreed that he will share with adminstration/executive offices and email me acopy , and I left .I am asking for appropriate action for the humiliation I had with the manager branch/Cris last Saturday and I would like to be kept informed of the procedures done with that employee, please we are first responders during COVID -19 and Costco recognized us and got that new bylaw and permission for us to cross the line in appreciation of the work we do during this pandemic and I am very surprised that a manager in a Business branch of Costco does not know or respect that and I think Costco should not keep him as a manager and fire him.
    Thank you
    Mazen Dahan, MD

  9. I am disiappointed that Costco continues to carry the My Pillow products. Mike Lindell has promoted anti American activity.

  10. Dear Sirs,
    I hope you might consider discontinuing the sale of MyPillows at CostCo. Mike Lindell appears to have done his very best to help Donald Trump overthrow the government of the United States. It breaks my heart to see a product that enriches an insurrectionist for sale at your stores.

    Sincerely, Kristin Gruber

  11. I had a terrible experience. The parking lot was not lite and I thought I had all my groceries in the car so I placed the cart back. When I got home I had left l btle of your Vodka in the cart. $20. Do you have a courtesy reward?

  12. I want to talk about our experience today, at the Norfolk, Va warehouse store, when I was treated like a criminal because of the employees miscommunication. I understand there are protocols when exiting the store, but even after we explained we were just picking up our item, with the original receipt, we were told they need called the supervisor. We were not allowed to leave, so I waited for about 10 minutes and my husband loaded the freezer and I stayed behind so I could talk with a supervisor. I waited for the supervisor who took the paperwork off of the box to come to the exit doors. She didn’t come,,, but another woman came to talk to the “scanner of receipts” employee.
    And AGAIN I told her we were picking up the item (deep freezer) and the lady took the paperwork off of the box.
    I then told her they need to follow some sort of process because I was being treated like a criminal.
    She then said “just go!” and SHOOED me away with her hand, like I was some kind of stray dog. I know she would NOT have been this rude to a white customer (I don’t bring in race usually, and she was black also) but she shooed me with her hand and said “just go” and she turned her back on me and walked away.
    As I stood there wondering if I should follow her to find the employee who released the deep freezer to us, that we paid for, or leave in humiliation.
    So after being told NOT to leave the store until they could verify whether or not we should pick the deep freezer, to then to being dismissed like a some wild animal. I left the store feeling like I needed to vindicate myself and I needed an apology.
    There need to be some more employee training on standard operating procedures, treating every customer with respect, communicating effectively and improve internal processes. Shopping at Costco is usually pleasant, but this simple transaction was unbelievable!

  13. I have made 7 phone calls since 12/24/2020, returning 4 defective dining chairs, the chairs were picked up 1/7/2021 by your carrier and I have still not received a credit on my Costco visa? Who can help me get this resolved?

  14. How/where can I buy item no. 20728 Cuisine Solutions sous vide sliced roasted turkey breast with citrus herbs. I bought it at Costco’s Greensboro NC store for $6.99/lb but the product has been discontinued.

  15. Hi: The below employee was exemplary in her behavior and we wish to commend her for her assistance in a complex delivery of a Samsung refrigerator. We had moved into a new home. Costco is working with an address database which is not up-to-date. Cameron went above and beyond exploring alternative methods to make a critical delivery happen. This is after my calling Costco.com 5-9 times without having any success
    Thank you!
    Cameron McGuire, Supervisor
    Costco Wholesale | Member Service Center
    Phone: 239-790-6027

  16. Im glad to see that costco has gone woke. ill never shop there again. Cant wait for you to go broke!

  17. I am disappointed that you have chosen not to carry My Pillow products. They are good products. I am concerned that you are bowing to political pressure. Not good on many levels.

  18. I have been receiving weekly (or more often) emails from Costco with different email sources from the sender. Today I received one from connect @guesthouser.com. Each time I receive one I click “unsubscribe” but this never helps. The address at the bottom of each of these emails is 801 US Hwy 1, North Palm Beach, FL 33408. When I google the address, it appears as a property or hotel. Please provide assistance if you are able.

  19. Does Costco still sell Kirkland Anti-Diarrheal Medication in the double package 200 caplets in each bottle.

  20. How can I get Costco to come out to the community in Jersey City,NJ for our Free Foods Pantry and Resources Services Fair June 5,2021 we need fresh vegetables and fruits ,healthy foods items to encourage our diverse community to eat healthy especially during this pandemic.

  21. Why has prunes and Love Beets and chicken cordon bleu bleu been discontinued from your Juneau store ???

  22. If you stop masks in Florida I will not be going back and will sell my stock. I have a Costco Visa and executive membership. I am fully vaccinated but will not give my money to any store who does away with masks. You have no way to prove that people have been vaccinated. I will not put myself in danger to shop at your store or any other venue that does away with masks at this time. We have a nut case for a Governor and we are not safe yet.

  23. We are trying to reach somebody to give a resume of a Management position for the new store in PR

  24. At your Costco warehouse in Traverse City, MI, there is a young male employee named Dale who deserves not only special recognition but consideration for advancement with your corporation. I do not believe he will be recognized by local management. Dale is a young black man who works in the parking lot, it appears, collecting carts. On a few occasions when I required assistance with loading and with my 97 year old aunt, Dale did everything he could to assist and accommodate us. He was polite, capable, articulate, and over the rope in being helpful. While many employees at this store are excellent and some could use training or a pep talk in how to smile, Dale stands out far above the others. While I know little about him, I do believe that he needs a chance and will be a great asset to you. (I am a retired psychologist who worked in corporate communications and consulting.). Thank you for your consideration.

  25. A supervisor a the Costco store is abusing her powers. She is doing the opposite of Costco policy, she’s making employees do the work that is assigned to her even when a manager have the other employee assigned a work task

  26. Our local Costco ( cypress, Ca) used to carry soys vide lamb shanks and they were absolutely wonderful!
    Suddenly they disappeared and they haven’t carried them since. I’ve spoken to customer service several times, to no avail. The Irvine facility carries them, as well as Costco in Phoenix. Why can we no longer get them here in Cypress? I believe they were very popular, so I’m very disappointed

  27. Costco iPhone raffle text…I know it is a scam, but was concerned because it mentioned the 18th, when I was shopping at Costco. Have you been hacked?

  28. I purchased Hatch chicken sausage earlier today at the Vacaville Store. All of the sausage brands had a sign posted for “the package” – such as Aidells. The Hatch sign was deceitful- $5.99. But when I checked out it was $16.66
    I spoke to the manager of the store about this. She dismissed me. I think this is FALSE ADVERTISING and a deceitful posting of a PER POUND price for only the Hatch sausage.

  29. Hello. I bought an ordered a heating and air conditioning system through your services. We had a terrible experience. It is still not completed. And we have been charged on our credit card for $16,000. I want it taken off my credit card and tell the matter is resolved.
    ngerxxxx @yahoo.com.
    Natalie Castro
    415310xxxx

  30. Why is the corporate office NOT supplying Kirkland Honey Roasted Turkey Beast sliced from real turkey breast to the Bradywine and Woodmore, Maryland stores? I see that there are plenty at Columbia store. I called and Kirk at your Brandywine Warehouse states the Corporate office sends the product to the stores not the stores is requesting which product get to the specific stores. I have been searching and monitoring where this product for the past several months and have not been able to get at the Brandywine store. Can you please explain to me way we are not able to get this product. Thank you for your time and energy as I want for your respond.

  31. I am extremely disappointed that Harmless Havest Organic Coconut Water has been discontinued. It is by far the best tasting and healthiest product. The Kirkland Organic Coconut Water has added Organic sugar and Ascorbic acid and does not have the natural taste of Harmless Harvest. I have tried other Coconut Water products Costco sells and none compare in quality or taste. Is it possible that it may be brought back?

  32. Hi,
    I,m Rudy Marcelino, I’ve purchased a Samsung Fridge last April 21. The order number is 363649889, after 10 weeks nobody at Costco logistic or Costco. com have a clue what happened to my order. For 8 weeks not even one call from Costco for information regarding the ref. Got an E-mail at some point that said merchandise was shipped and gave me the Tracking No. SS00847005436368. Today i called again and nobody have a clue if that Refrigerator even exist. Since nobody can give me an answer ,maybe somebody on your side know something. I’m beyond frustrated simply because communication with your company doesn’t exist. I can be reach at 435-650-xxxx

  33. My order number 370633006 for Samsung Kimchi Refrigerator on 5/30/21. Delivery date was on 7/2/21 and no one showed up. Reset delivery date on 7/10/21 1-3PM. No one showed up or called. Called 866-255-2761 Costco logistics, waiting to go through for 2 hours and talked with Johnnie and she talked with her supervisor and Case # 958011. She said they could not locate the refrigerator. After finishing conversation, it took 2 hours 33 minutes. I complained of poor delivery service, poor responsibility of informing customer, and long waiting time of telephone. Please solve this problem.

  34. Question: My University no longer has a Purchase Order with Costco, however we have two gift cards that still has money on them. Would we be able to purchase items even if we don’t have an account with the company?

  35. I have been trying to get refund for a lost item and supplied them with all the documents they requested and now they are telling me that I need that they can’t reach out to my credit company to issue my refund I will be contacting their corporate office and telling all the teachers and employees from Collier County Schools not to purchase anything from Costco

  36. Yes I have a complaint against the Costco in Auburn Hills on Brown Road I ordered glasses they’re over several weeks ago they have never called me to let me know they’re in and I tried calling today over four times each car running about 15 to 25 times I also called and left a complaint at the supervisor at Costco to contact me I still have no call! I called again which is now 5 o’clock in the evening and they told me yes my glasses are in but this is unacceptable service!

  37. I have been a Costco customer for more than 20 years. In general, I like the Costco customer service and Costco employees’ attitude towards customers. However, on July 26, 2021, I experienced just an opposite treatment. I had terrible and unprofessional customer service with very bad attitude towards customers at Covington, WA Costco. I am a 67-year-old retiree was denied buying alcohol because I didn’t have ID with me. How is it possible not to see that I am older than 21 years? It looks to me that this Costco employees don’t have any common sense and try to abuse their position of power towards their clients. I was denied the service even after Costco manager checked my age using my Costco ID with my photo on the computer that proved that I am 67 years old. It was also very bad that Covington Costco employees try to avoid any responsibilities for their behavior or actions by not giving their business cards or their full names. I asked them about this multiple times without any success. They gave me only their first names that are completely useless for their identifications among this Costco employees. I spoke with two managers and one employee. Behavior all of them was very unprofessional, rude and hostile towards me. I was not sure that I had such bad treatment from this Costco employees because I am an immigrant, and my English language is not perfect. Anyway, it was a very upsetting experience!

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