Ashley Furniture Headquarters

887 thoughts on “Ashley Furniture Headquarters”

1. Dear Sir

   I have been a long time Ashley customer with my whole house furniture bought from Ashley.
   It is very much frustrating to do business with Ashley at every stage of this order i have faced issues and it is so much annoying to do business . The order was purchased in Jan 2018 .
   The order was to be delivered initially in 2 weeks. It was postponed multiple times and finally, today 20th May (after 5 months), I was going to get the delivery.

   I was provided the option of cancellation earlier as it was getting delayed from long.
   But instead I opted to wait for 5 months.

   At the time of purchase I had told the sales staff the current selection i am doing is based on that I wanted my existing Ashley bed to shifted from my bedroom to guest room, as I wanted to put the new furniture in master bedroom.
   Since I am not a handy man, I asked them to put in the purchase order that the old bed has to be unscrewed and moved and reassembled in the other room,at the time to make the sale, the sales person said no problem, we will put in order the needful to be done.In my purchase order they made comments that old furniture to be re-positioned. If he would have told me to I have to unscrew my bed i would have gone for the other bed.

   Today, after waiting for the order, when it finally came, the delivery guy refused to reposition the furniture inspite of it being in the order. He asked to show the purchase agreement. First WHY THE RE-POSITION WAS NOT MENTIONED in Delivery, than he asked to to unscrew the bed and then i will re-position.
   Had the sales guy not provided me misleading information I would not have purchased the bed as they are many other retailers willing to do so.
   I had specifically asked the same to be put in the purchase order as I am not able to do so myself.
   I talked to customer service and instead of resolving the complaint they told me a restocking fee of 25% will be charged !!!!!!!

   I had to return the order as what was promised and committed to on purchase as per my understanding was never delivered.
   I have had other issues with the quality of bedroom furniture and living room furniture, but it has always been amicable resolved and the reason i have stayed with Ashley is because of customer service.

   But today i have been highly disappointed and the disconnect between what is being communicated to the customer at store and the after sales service has left a bad taste for me.
   I am apprehensive of ever buying from Ashey.

   Request your intervention to resolve the issue as per two options below.

   Dissemble and re position the furniture as previously promised and put in the purchase contract.
   or

   2. Cancel the full order with extended warranty without any restocking fee (as offered earlier during delay).

   Thanks
   Rajeev

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   1. I feel you.. they are TERRIBLE!!!!

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      1. No one worse than Ashley.

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         1. The quality of the furniture is unreasonable.. I am aware the prices or much lower the quality furniture stores. However, I would not aspect to have rates in the cushions on one couch. A broken arm within 5 weeks of the other sofa.. Filed the claim with Big Sandy Furniture. In August. The piece of wood “basically” 2 months to arrive at their repair location. Schedule and confirmed multiple repair dates. As of today March 29, 2021my furniture is not repaired. Nor do we have a date scheduled. I will never do business with Big Sandy Furniture, or buy Ashley Furniture again..

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            1. They do not stand by the warranty on their products!!! I’ll never buy their products again!

            2. Same….
               We bought out furniture for our new house at Ashley in Ponchatoula LA the summer of 2019 and had it delivered Oct 11, 2019.
               By the end of October I was calling because my sofa and loveseat needed to be repaired. I called for months before someone could actually find our purchase and help us. The extended warranty company we paid for also had no record that we had purchased furniture and a warranty.
               We were finally sent out a repairman on July 2nd, Sept 19th and Nov 13th of 2020. On his first visit he stuffed things in the frame and said they never told him the cushions needed replacing but that he could see they clearly need to be replaced. On his 2nd and 3rd visit he stuffed more thing in the frame and never replaced cushions. His notes didn’t match with what he told us. He said he was unable to repair it do to poor quality.
               At that point I kept trying to contact someone for a refund. After several calls a woman named Carrie called and set us up for a reselect for our sofa, loveseat and extended warranty.
               We went to the Gonzales store to do our reselect as the service at the Ponchatoula store was sub par. We did the reselect on November 27, 2020 and paid extra as our reselect price was higher. We purchased a sofa, loveseat, warranty and a chair. We didn’t receive it when we were suppose to. I kept calling and would get a new date every time.
               On May 15, 2021 I spoke with Mia who told me she would process a refund for $2,037.26 and we would see it within 10 days and that the furniture would not be picked up. We never received the refund and had put it in our garage to dispose of.

               I called again on June 2, 2021 and spoke with Pamela whom said she would process it for $ 1,805.30 which is an incorrect amt. I also spoke to Derrick and Angel who said they could see the conversation with Mia and Pamela but that I needed to call the store. I called both the Ponchatoula and Gonzales stores and left a message with no return call. I called back and requested a manager call me. At this point I had been dropped from all 3 customer service reps. A woman named Vanessa Castillo called me and couldn’t figure out what was going on to forward it to her boss Sharon Harris and that Mia would call me Friday June 4th. Nobody called. The following Monday June 7th I left 2 messages for Vanessa. I called again on June 9th and she answered. She advised me Sharon was suppose to call me on the 4th to tell me she wouldn’t approve my refund. She never called or emailed. When I asked for Sharon’s contact info she refused to give it to me and said she would email me the info right away. Hours later no information. Waiting on Sharon I called Ashley corporate, Ashley consumer affairs, CS, and the stores. All of which I did several times trying to get help. I also took to social media for help. I contacted Ashley Ashley on IG, FB, Twitter and tik tok. Ms. Sharon finally called me but I missed the call as I was speaking with customer service. I called her right back and no answer. I also called Ashley consumer affairs back and Tammy said she would forward to the business to business department. It is now 5 pm and no call back from Sharon. I started at 11:30 today and got nowhere in 5.5 hrs. Now let’s go back to the initial call with Vanessa on the 2nd. She told me they credited $159.99 to our Ashley account for a king head and foot board. We never bought a king head and footboard so someone else’s credit is not on their

               I have contacted Ashley every way I possibly could since the end of October 2019. Phone, email, social media and have 10 pages front and back of names, dates and conversations. Yes 10 PAGES…. The amount of time I have put into this is not only frustrating but ridiculous. It shouldn’t be that hard to get a refund on furniture that was never right to begin with. I will continue to fight for what’s right until this is handled

      2. I WELL BE DROPING OFF YOUR  Ashley Furniture in Daytona Beach on mattresses 2 items # 2717231M and 2 motion bases TXL item #75486020A IN FRONT YOUR STORE .THANKS FOR ALL YOUR POOR SERVICE see you in court To: emcustomercare @ashleyfurniturehomestore.coSent: 1/12/2021 6:50:35 PM Eastern Standard Time Subject: STOP PAYMENT- PICK UP YOUR JUNK FULL REFUND STOP PAYMENT- REFUND LORRAINE To: emcustomercare @ashleyfurniturehomestore.coment: 1/5/2021 8:56:17 AM Eastern Standard TimeSubject: ASHLEY POOR SERVICE Attn. Customer CareCUSTOMER ID Date 09/07/2020I purchased from Ashley Furniture in Daytona Beach on 9/7/2020 mattresses 2 items # 2717231M and 2 motion bases TXL item #75486020A. They were delivered 10/9/2020. One of the bases looked like it was a repack for parts were missing and the vibrating part did not work properly. On 10/10/2020 I called Ashley Furniture to replace the defective base. They gave me a case # 00001888. Made numerous phone calls to Ashley Furniture and they said they were going to replace the base. The next phone call they said they were going to give me a refund on the base and on the third phone call they said they were going to fix the base which I did not agree to I want the base replaced with all the parts. It is now Jan. 4th. 2021 and Ashley has done nothing or even called me. POOR SERVICE. Lorraine

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         1. Have ran into a similar situation with a loveseat that we’ve been fighting with for a year, and now it’s discontinued. They got our money, no refund, we too will be returning it to the front of the store too, but not in Daytona Beach, “Ashley Stores, this is not home!!! People if you’re thinking on buying from them run, run as fast as you can they’re Crooks!

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            1. Have the same problem. Been dealing with them for 10 months on damaged loveseat. Everything I hear from them is a lie. They have finally won as I’m tired of fighting them. The loveseat I have is now discontinued also so I’m stuck with it. Thanks for the worst customer service Ashley.

            2. Do a buy back on your credit card. Oh hell nah!

            3. Hello my name is Troy Johnson my address 3627 booker trail. San Antonio, TX 78223. My mother purchased a table and a chair for me at your military and Zarzamora location. It was supposed to be a surprise gift but somehow they were sending the information to my house so that spoiled the surprise that was the first of the disaster. The table was delivered with no problem but we found a scratch on it,I took pictures and submitted them to the location which it was purchased from .so they ordered a replacement table which I’m still waiting for because for some reason the contractor delivery service that you’re using can’t find my place. I have my 82-year-old mom sitting here waiting. so far they’ve been a no-show. they keep giving me the runaround on their location and then deciding to reschedule. I filed two complaints also ask for a refund for the chair because they asked me over and over to reschedule but it’s getting frustrating dealing with this I purchased many things from Ashley also my family and friends, but I no longer will. And will discourage anyone else to buy. I’ve called the location where it was purchased and talk to a young lady and