Arby’s Restaurant Group Inc.
Arby’s Restaurant Group, Inc. owns hte Arbys chain of fast food restaurants. The chain offers sandwiches, burgers, salads, drinks, and desserts, sliders, chocolate milk, and fries.
Arby’s Restaurant Group i sowned by Inspire Brands.
Arby’s was founded in: 05/14/2004
Arby’s Corporate Office Address.
1155 Perimeter Center West Atlanta, GA 30338 United States
Arby’s Corporate Office Phone Number.
Number of Arby’s Employees.
Number of Arby’s Locations.
Jon L Luther
Paul J Brown
Chief Executive Officer, Arby’s and Inspire Brands.
Arby’s Board Members.
Jon L Luther
Inspire Brands Inc
Arby’s Email Contacts.
Arby’s Social Media Contacts.
Arby’s Executive Contacts.
Mark Kocer is Sr. Director of Operations, and his email addrress is [email protected]
Arby’s Vice President, Restaurant Experience.
1155 Perimeter Center West 12th Floor
Atlanta, GA 30338
Email: [email protected]
Arby’s Chief Operating Officer.
1155 Perimeter Center West 12th Floor
Atlanta, GA 30338
Email-: [email protected]
Arby’s Chief Executive.
1155 Perimeter Center West 12th Floor
Atlanta, GA 30338
Arby’s CEO Email: [email protected]
If you have a complaint for Arby’s then leave a commetn below this page.
How do you rate your experience with this company?
[Total: 39 Average: 1.8]
362 thoughts on “Arby’s Headquarters”
I live in Sun City West we are served by store #0334. While food and service is excellent the inside of this restaurant is deplorable. Dirt and filth every when. The carpet has runs in all area. Dirt on the chairs and cushion which has not been cleaned in a long time. My guess is if you ask for photo, you will be declined. Lined up against local competition you come in dead last. Interesting that I have not received a response to previous complaints. Remember I am a fan of Arby’s. Thank you.
Anybody with some common sense could come to the conclusion that the people who run Arby’s could care less about your complaint. Why should we go and support a business that blatantly ignores a customer’s reasonable feedback about the deplorable conditions at a food establishment? At this point, it would seem that not only are some of Arby’s stores mismanaged but also leadership all the way up the ladder is lacking . No customer should be subjected to a food establishment that is in dire straits of the basics.
Why did you stop selling your sliders for one dollar and jump to one dollar and sixty nine cents a 69 cent jump is a lot they are to little to be worth that much guess it’s the rich robbin the poor you will lose business over this on hickory nc on springs road
They don’t care about there employees either. The most awful people to work for.
just to find your E mail address is ridiculous. Post it other cites
I just wanted to know if you sale arbyss barbeque sauce in Carson City or Reno NV
ordered classic #15: and was charged $8.50. im infuriated, i will nvr come back to arbys.
Why does Your commercial state, “Five Roast Beef Sandwhich” instead of, “Five Roast Beef Sandwhiches”?
Just an observation! I Love Arby’s , just confused with the language.
Thank You, Raymond Elmore from Mechanicsville, Va.
The commercial keeps us away from Arbys. A” man “advertising with a big , loud, annoying mouth!! Commercial should be changed.
Hello my name is Stacy Jones I had came to Arby’s two days ago and that was on Saturday I have order of to roast beefs one with cheese one without cheese and two curly fries seasoned curly fries and it was hard fries they gave me I want to see could I get my right order what I had pay for I’ve been having complaints about this isn’t the first time that happened to me and this one’s was on Sunrise going towards to Beach I wants to know could you can contact with the office and let them know that I’m coming to get my right order and they had gave me with no receipts and this is not the first time they had gave him with no receipt and I had a soda with that as well what I didn’t even get my drink I don’t have time to be playing with nobody special I spend my money for food with no every seat of nothing like that so I’m calling for making the coupling of that restaurant
Yes I have sent this i. And talked to the store manager didn’t get any response. So I went into the store by the lake square mall to get happy hour ask the cashier us was still happy hour. She said no I guess you should have been here sooner. So I order my food humalte in front of my company. Ima manager at publix I didn’t need the savings I make plenty of money. So I sat down ask to talkbto the manager he said it will be take. Care of. Well she. I was leaving they were standing there laughing. So that’s why I’m sending this the last person I talked to said they would send me a 50 dollars gift card. That would be nice if I ever get it. My address is xxxx lakeshore blvd tavares Flo 32778 my name is Amy Horton. Thank you hopefully you will respond and do what you said you would do
I’m lisa taulbee I worked for Middletown ohio arbys For almost three yrs my gm was bobbi null she just fired me because I asked for weekends off for my family I want something done about this please
I stopped to get some food and a small drink I was told they were out of small cups but yet they wanted to charge me for a medium when I wouldn’t drink a medium why not charge me for a small and give me a medium or fill the medium halfway Why is it my fault and why should I have to pay when the location can’t manage to keep small cups in stock
I went into the Springboro Arbys facility to see the GM, I think her name was Cari. Yelling at what looked like a young teenager employee of hers. Scream all up in her face, I would recommend having someone secretly watch her and the way she treats her employees.
The Arby’s in Eden, North Carolina is constantly closing the restaurant before their scheduled time. I have called many different times, to ask about the closing time (since COVID) to be sure I knew the store and drive-thru hours. The store hours that I have been told multiple times by employees and management is not the actual hours they stay open. I have used the form on the website twice, to leave a complaint and nothing has changed since. This is very disappointing when I have a neighbor who is sick and needs meals which I am unable to cook because I work full time. I usually get her a meal from Arby’s in Eden and most of the time will get my dinner there as well. Not now, unfortunately.
I bought french dips today at the Arby’s in Pickens SC and they both had the taste of a gyro. Does anyone clean up at this store? store number is 7342.
We ordered 5 beefNcheddars and a wrap they would only give us 4 sauces refused to give us our receipt cause we wanted to make a complaint wouldn’t give us area managers name or way to contact them if I don’t receive phone call 270590xxxx I will file complaint with better business Bureau within 3 business days thank you
My name is Eric Freeman and I was writing to inform whoever it applies to about an employee and also manager of arbys on east stone drive kingsport TN. My wife of 8 years just recently started work there as a member this week. Today 1/31/20 I went to the restaurant to inform the manager that she was under the influence of drugs .she had been up for two days on meth the manager name is Tammy on 2nd shift she would not even give me a chance to explain the situation to her but rather got a attitude with me and instructed me to leave the premises or she would call the law. I told her I would leave but she needed to drug test her if she didn’t believe me and she still was being very rude and not listening when I was only trying to do what was right. Victoria Freeman is the employee my wife . Thank you for your time
Maybe your wife is a good employee. What was the reason for telling the manager she was on drugs? Strictly to get her fired I presume. Maybe you should do an intervention if your goal is to get her off drugs but getting her fired isn’t going to solve her drug problem. Neither is complaining to Arby’s.
Need reset password adp so incsn get my w2
I am a local customer to the Arby’s at your location below
4219 W Saginaw Hwy
Lansing, MI 48917-2111
Store ID: 532
This is the second time in 3 weeks I have been verbally assaulted by your team. I was there at 7:21pm on 2/4/2021, attempting to get shakes for my son’s birthday using the drive thru. The first time an incident occurred was also in the evening
The girl at the speaker welcomed us and asked us to order when ready.
I began to speak and was rudely interrupted. Telling me to wait! I said oh okay, you said you were ready.
2 or 3 females got onto the speaking yelling and cussing at us in front of my young children. I am very concerned the team you have here is very unprofessional and unpleasant. After arriving home I called the restraunt to speak with the manager. I spoke to Felicia. When trying to explain what happen and our experience Felicia called me a liar and told me to never come back there again! Accusing me of swearing at her for not being ready to take our order which was not the case at all. I tried to assure Felicia that we would not speak to anyone that way she also began to get loud with me interrupting me getting louder and louder over the phone to the point I just hung up. I did not be feel like being verbally assaulted for the second time by your employees. I will not be returning with my family again.
I believe someone in management needs to access the disrespectful children that are representing your company.
I am a regular, loyal, and years long (maybe 30 years) happy Arby’s customer. The recipe for the Mac and cheese is not up to a taste I expect from Arby’s. I was hungry for Mac and cheese and saw it on the menu so I ordered two orders. The size of the containers and the appearance of the food was very good. However, I could only eat half of the first carton and threw it and the unopened carton away. I am not going to eat anything that tastes like that. I am a customer who actually calls friends to tell them when Arby’s has exceptionally limited time menu items. We are waiting for the return of the fajita steak roll up. It has been a long time wait.
Me and my wife were promised free meal tickets in the mail for receiving someone else’s order and that was 3 weeks ago. Seems like we were lied to from someone representing Arbys. I wish I would have gotten the man’s name because he is a disgrace to Arbys and he should be ashamed for being inconsiderate and self centered and be reprimanded for telling lies to customers and not doing his Job. I guess me and my wife are out of a dinner that we actually paid for but received a single meal for an elderly person. Shame on Arbys for not keeping they’re word. I bet Mc Donald’s would have done a better job at keeping they’re customers satisfied. Its just shameful and pathetic to be lied to after getting served somebody else’s dinner.Woe is Arbys. Shame shame shame.
The people that you’re Arby’s location are very rude and I’ll never go back there again
The Arby’s in Plainfield sucks and don’t listen to what people order. The employees want the money but don’t want to do their job. I called the manager and she didn’t even care that they fixed it wrong, Something need’s to be done with this place and get someone in there that at least cares as to what is happening. This is why I haven’t been back in over 2 years. Do something about this please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This will be plastered all over social media
When are you going to open an Arby’s in Pelham NY,we won’t one badly. Buy out KFC ON 306 or 309 on Sanford Ave.
I live near Amsterdam New York . The city has been growing and growing . Five guys ,jersey mikes have just opened up here. There are a other fast food options also but everyone wants an Arby’s in Amsterdam. It would do great . Contact me if you want any info by chance. Thanks for your time .
wheres our arbys!? spring valley, nanuet, nyack.ny
I have already complained about very poor service and haven’t heard nothing back so…I will write another complaint. On November 10, 2020 at 4pm I visited the Arby’s in Greenville Ohio which I have many times before. I ordered a super meal. The Arby’s employee who made my sandwich had half of the meat, tomato and lettuce were outside of the sandwich and the top bun was split in two. Also the Arby’s employee who made my sandwich used the smaller regular roast beef size instead of the larger size buns used to make the Arby’s Super. The Arby’s manager told me the super is made with the smaller bun. I tried to explain to her I get the Super all the time and it is suppose to be made with the larger buns. The manager ignored me and walked away. I am of asian descent and my interpretation of this very poor service is that I am being targeted by Arby’s managers and employees. What can you do to make this right?
I live in Mansfield PA and overheard an Arby’s employee state that he was happy he got a manager fired over a false statement. I have been in the store before and the man has been aggressive and violent. I watched him hold another employee against the wall and threaten him. This location used to be nice but it is now an unsafe environment. I do not know how you let someone like that work for you.
I have not receved my w2 yet it is not a digital version but a paper version can you plus check if it’s been mailed my email is dragothehedxxxx @gmail.com plus reply if you get this
I would please like this to be anonymous.Arby’s in mandan North Dakota is run by a bunch of manager and employees that smoke marijuana.Yes they do do drug tests but they ignore the emails about the positive tests and they also buy fake pee when getting a drug test. I have never worked at Arby’s before. I just know people who have.
I never have wrote a complaint to a fast food restaurant, but tonight I had too. I order 2 sandwiches on the 2 for 6 and only received 1. I ordered 4pc mozzarella stick and received no marinara sauce. I ordered 3 sliders for my son, and 2 of them were wrong, and to top it off, i had to pull around to front and wait 20 minutes for this $14.86 order where only 1 sandwich was correct!! I am usually very undetstanding, but there were no cars ahead of me and only 1 other car came through while I waited. This was the Arbys on Troy Pike, in HuBer Heights OH, I will never go back to Arbys again
We visited Arbys in Greenville Ohio. Worst experience you spend 20 on sandwiches you would expect decent food. Our beef and cheddar looked like someone smashed it. It was flat and a couple or roast beef was more bun than meat didn’t even cover and tops were like rubber and last fish was cold in middle hardly any tartar sauce. Like I said worst experience ever.
Would like to know if ARBY’S is ever going to come back to SAN ANGELO TEXAS? WE MISS IT
A worker name Shavonda Pulley (5th ave Garner NC Arby’s location) was cursing at me and said white bitch under her breathe. I asked her for the manager and she told me this is where it is. She said the owner will tell you the same thing I am saying. One of the other workers told me that she is ignorant and unprofessional.
I find it hard to believe that the owner would allow a worker to curse at customers. On my way out a customer told me that Shavonda steals food, borrow money from the cash register and takes inventory products home. They said she was smoking weed and selling it in the drive through and out the back door too because they purchased some from her. I am a retired school teacher, I have lived in garner all my life and I shouldn’t have to be called a old white bitch just because I want my sandwich warmed with cheese.
I wish I could speak with the owner so I can file a personal report to have her removed. She does not represent the Arby’s model.
went to arbys had a bad experience the food was terrible first the curly fries were cold and hard like they were old also got 2 bacon swiss chicken sandwichs the chicken was hard to chew and the cheese wasnt tasting to good could not take it back it was through drive-thru and didnt have transportation again to take it back dont eat out very often thought i would be a special treat wrong that i was . wish i could get my money back somehow . it was the arbys on rockville pike in rockville maryland . had other things in the past but it wasnt wow . gave them a try again and like i said very disappointed. thanks for letting me let you know my experience.
WHERE IS MY W-2!?! QUIT FORCING THIS DIGITAL SHIT ON PEOPLE AND MAIL IT TO ME!
sent a comment already nobody responded
I would like to find out how to petition to have a Arbys Restaurant located in Rhode Island. There was one in Providence RI back in the 80’s. There are a number of us who miss the roast beef.
I am an employee at arbys in Schaumburg I have a question on your sick leave time I was asked to work during pandemic I couldn’t I have 5 kids at home due to remote learning I tried to to use my time I gathered vacation and sick and I’m told I can’t use my sock unless I’m fired and now when I check the system I dont have sick time but I’ve been paid for my vacation time I dont understand please explain
I got poor service and did not get all of my order and I tried to go back and get my money back and they told me they couldn’t give me my money back and addressed me as a white mother er which I am very offended by being as I’m NATIVE AMERICAN AND I WANT EVERY ONE OF THEIR JOBS OR I WILL BE TAKING THIS AS FAR AS THE NEWS AND EVERY OTHER AVENUE I CAN TO GET THIS DONE I WILL NOT BE HAPPY WITH ANYTHING LESS THEN THEIR JOBS THEY DO NOT DESERVE THEM AND DO NOT KNOW HOW TO CARRY THEIR SELVES IN SUCH A POSITION AS MANAGER OR STAFF MEMBER
I have tried so many times to print the Arby’s $1.00 fish sandwich coupon without success. I do not load coupons onto my phone, so is there a trick to get the $1.00 coupon to print? I have tried everything.
Good day my name is David Perez I was in training for a Shift Manager position at Arbys in 3710 Easton Nazareth Hwy Easton, PA 18045 Store ID: 6526 My Store Manager at this store treated me unfairly and overlooked me on every occasion.He is not training people right and he does not listen to his leadership team only clash with them.He lets employees sit down and be on the phone with out sanitizing work stations counters dining areas when sales come down he doesnt designate no one and is about favortism with certain employees who gets hours that leadership team shouldve had..Its really unfair that he let me down but when I spoke on this unfairness he fired me… Hope you send someone to evaluate the Store manager and see how employees are performing… Thank you
Good day my name is David Perez I was in training for a Shift Manager position at Arbys in 3710 Easton Nazareth Hwy Easton, PA 18045 Store ID: 6526 My Store Manager at this store treated me unfairly and overlooked me on every occasion.He is not training people right and he does not listen to his leadership team only clash with them.He lets employees sit down and be on the phone with out sanitizing work stations counters dining areas when sales come down he doesnt designate no one and is about favortism with certain employees who gets hours that leadership team shouldve had..Its really unfair that he let me down but when I spoke on this unfairness he fired me… Hope you send someone to evaluate the Store manager and see how employees are performing… Thank you
Needing my w2
Yes my name is Charlene amerson an I applied for a position at the Smithfield location an the manager has been trying for two weeks to get someone to send her my background check
I have started out with Arby’s 880 from day one and they didn’t put me on next week’s schedule I worked hard from time I got there til I left everyone else standing around talking can u plz tell me why I really liked working for Arby’s was proud of my job that I so need. Thank u
The closest Arby’s in 25 mi both north and south. Commercial land for sale on RT 17 in Hampstead, NC. Please consider putting an Arby’s there. The only fast food there is a Bojangles….highly overrated. Arby’s has a wide range of products, and I feel would do very well there.
I went to Arby’s in Bedford Va. on Monday and the manager was very rude. I called Customer Care on 1-800-599-2729 on Tuesday and filed a complaint. Someone was suppose to call me back but I haven’t heard from anyone yet. I told them I wanted an apology from the employee face to face. I am 61 years old and have never had someone at a fast food act in such a way as she did. My name is Sandra Krantz and my number is 540-297-xxxx. I hope to receive a call very soon. Thanks
I received a message from In Moment last year that I won $500 for taking a survey. I have had many emails back and forth with Erin Birch of In Moment regarding when I would receive the check. I finally received it and my bank rejected it and charged me $12.50.
I would appreciate hearing from someone at Arby’s regarding this matter.
Just wanted to let you know I was in the Arby’s yesterday in Lebanon Missouri. We were inside placing our order the staff had their mask on but nobody was covering their nose. How do you expect us to go to your store without getting sick since they don’t cover their nose up. I was not impressed I will not go back!
Have been requesting to speak to area manager regarding the general manager behavior and attitude towards co-workers at the store in Brentwood, MO.
I’m at the Arby’s in Hogansville Ga. and the lady in the drive thru isays her name is Kayla, she w is very rude and try to over charge me and my mom. She had a very nasty attitude. My ticket # is 317202
Anyway possible to open a Arby’s in The new Legend shopping center in Linden New Jersey? We travel 40 minutes to get to an Arby’s.
Today I bought 2 orders of your 2 for 6 fish sandwiches. Well they sure didn’t look like the one on your TV commercial. Fish was not larger than bub, no leaf lettuce but shreaded lettuce, no tomato and very little tarter sauce. Won’t trust your commercials in the future if you continue with your bad advertising.
I need to speak with someone about an experience at one of your restaurants pls. I can be reached at this email mlhunxxxx @gmail.com or I can be reached by phone @ (865)828-xxxx. My name is Michael Hunley. I’ll be looking forward to hearing from you. Thank you and have a great day.
I was at arbys in Trussville Al. Last week its was one minute until 11:00 am the door was unlocked my wife and I stepped inside the person behind the counter was very rude we were told we would have to leave until 11:00 am before we could come in she was very rude to us, with glaring eyes. Um
On March 20th 2021 at 5:01 p.m. I went to the drive thru at store number I believe 476 or 8410 in Davenport Iowa The drive thru person altered one of my sandwiches and because so I’ve been sick since then I am contacting a lawyer right now I’m going to the hospital I’m hoping someone from your organisation contacts me and tries to help resolve this issue And also gonna press charges on your employee
Why would you drop regular fries. Don’t care for curly fries
Would be willing to pay upgrade for onion rings or onion petals
We just went in thrugh one of your drive throws, located in Front Royal Va,22630 @ exactly 8:23 pm March 27,2021 we my husband and I sat at the drive through waiting for some one to take our order,we checked the time we seen we still had more than enough time to place our orders, after6 min
Of waiting and honking, we got the most rude response the _she said st we are closed, he replies with it says your open til 9pm, she one of your employees said that the could not take our order because they are short staffed , only 3 ppl there . So how many people doit take to drop some jalapeno poppers in a fryer?
Urge you to ask Governor Kemp to rescind his restrictive voting bill which is anti American and you as a large Georgia corporation have power to do this!
Where is my April 1st coupon you talked about in the Monday email? 5 classics for $5 ? Saw your sponsored ad a ton of times. WHY LIE, WHY SCAM your customers. Shame on you. I WAS a great customer. Shame on you, I was planning to go to Arby’s, now NOPE
Is it not discrimination to send an email then refuse to honor it when the elderly do not have technical ability to print or a cell phone to show the code. I took a picture and was refused because a picture isn’t good enough. Shame on you for getting me to leave my home and then refuse service. The younger generation owes their existence to those of us who served and fought for your right to be here. Shame on you
Cashier was nice but the person who gave me my order was very rude accused me of speaking to her she snapped at me and I explained to her that I was not talking to her . She gave me an order I did not pay for which I returned to the cashier when I returned home I received the wrong sandwich.
I went there today the lobby is closed and a long trail of cars waiting . I had to turn back home . My total purchase is $10.49
2 roast beef
1 gyros 1 roast beef
Lg potatoe cakes
went to a restaurant in Fairfield, 2 chocolate medium milkshakes tasted like no chocolate in them, told lady at window before we left and she had a I don’t give a shit attitude, got home and chicken sliders couldn’t be eaten as they were gristle all the way through, asked for horsey sauce, got none, asked for senior discount as we are in our 70s and did not get it or would she change the bill. I consider this piss poor service and won’t go to arbys again. Also can not get a phone number to complain where some one will answer. Shity way to run a business.
Came to arby to pick up dinner waited in pick up line for our order for over 20 minutes
My complaint is I went to your Clearwater location on Gulf to Bay and they would not Honor on their Marquis 2 for $6 crispy fish sandwich I called up the phone call the location they said yes that special is still running when I was in the Drive-Thru at the Gulf to Bay location I was hearing someone speak to me but I couldn’t make out what they were saying they were talking on the microphone and then someone got out and walked forward the drive-thru and said we’re not honoring that sandwich the general manager will be coming in tomorrow to remove what is on the sign out front I said but it’s on the sign you should honor it. He did not.
I filed a complaint a few weeks ago about a young girl working in the Bedford Va store having a very ugly attitude and all I ask for was a face to face apology. I’m assuming since I haven’t heard anything back from you all, that you don’t care about your customers. I will never be eating there again. Should this be the only restaurant there is to eat at, I would pack me a sandwich and carry a soda or bottled water and eat that before I ever purchase from your restaurant again.
I went to apply for shift later and I need a place on there to so I can fill out a resume I have been working the Arby’s for 6 months know how to do everything in the store I mean everything and don’t never miss work and I think I would be a good qualification for a shift later
First of all I would like to start out by saying I’m a restaurant manager myself. But at 10:38 this morning we had went to the Arby’s in Fairfield, Ohio. We visit this location very often and everytime we go the workers here are very rude. This has happened on more than 2 or 3 times. My kids love Arby’s. I understand that everyone has a bad day and I do understand it’s fast food but no reason to be so rude I always tell them thank you and have a good day and no response just closes the window. Also I ask for extra dipping sauce and the act as if it’s a.big deal. I don’t mind to pay for it.. I have a child who can’t eat meat wo dipping it every bite. My most concern is they act this way in front of children. Just thought someone need to know how these employees treat your customers.
I want you to know what a GREAT store you have in Somerset Pa 15501 The food is always good, but your best asset is the employees. They are always efficient but very pleasant. It is so nice to go there to eat and feel like you are welcome, especially in the crazy times we are living in with so much division and anger. GOD bless you all and keep you safe. Thank you.
I don’t know how old this roast beef is that the store in McMinnville TN is trying to feed people but its just ridiculous!!!!!!!!!! I don’t like paying 11.00 for something you can’t even eat….
I would like to file a complaint against the manager & staff of Arby’s in Kannapolis, NC. It is located at: 1315 S Cannon Blvd, Kannapolis, NC 28083. (704) 932-3300. This conflict occurred today, Tuesday 4/13/2021 around 4:15pm. I experienced very poor customer service. The cashier in the drive through window charged purchases for the incorrect order to my bankcard. The manager could not provide me with proof that the money was returned to my bank card. I explained to her that I really need my money because I’m currently going through hardships. The manager then told me, “Well don’t go out to eat!” I do not recommend this restaurant to anyone.
Hi I worked 3 years 1980s for Arby’s . Just wondering if the Roast beef deluxe or the Super will ever come back.? To this day I add lettuce tomato and Mayo on a regular roast beef with cheddar. Can’t make a super without Super sauce. Really think these sandwiches will be a hit for those who never had and especially those who miss them like myself.?
I’m calling about a manager named Austin at Indian Trail North Carolina Arby’s hurt my grandson and then I told him he could try it and so he don’t he think he needs to look for another job and he was real rude and nasty about the way he said it so I need to speak with somebody as soon as possible
Why is it such an expensive charge to change from onion bun to Sesame bun? I’m allergic to onions. But love your sandwiches. But to go from $12. To over $20 to change a bun is ludicrous!
I wanted to let you know that I have been having sleepless nights and day dreaming of being robbed at gun point, 3 times, when I was 17 , years old, and I have been working with ptsd, and still the images keep up, so I am curious, what your protocol is in helping with this issue, it has bothered me for 50+years, and was never offered any help, except a 50.00 bonus check, and after these years I have more time to realize, the trauma that I received working for Arby’s, has been a great mental disability I received from the trauma. I worked at the talmadge rd , Arby’s 1977 in Toledo Ohio from the months September-October
I went through drive through on April 16 and ordered $21.00 worth of food. I ordered the Reuben without dressing the sandwich was wrong and had sauce all over it. I didn’t want to drive all the way back. Had to throw out the sandwich cause I couldn’t eat it since I gave allergies to sauce why I asked for it off. You can’t go into building to have it fixed because of Covid and if I had all my other food would of been cold . This was the Arby’s on Telegraph Rd. In Flat Rock Michigan. So I want to know what is going to be done to fix this problem. Nichole
After my experience today at the Arbys on Harding st. In Indianapolis. I will never eat at a Arbys again.
Your store manager in streamwood Illinois very rude. Called with complaint and all he did was talk over me. Beverly gricus 847-322-xxxx
WRONG ITEMS IN ORDER
2 JALAPENO BITES
1 CLASSIC CRISPY CHICKEN
2 MOZZ. STICKS
1 CRISPY CHICKEN WITH NO cheese etc.
I went into Arby’s today and could not believe what happened I waited 45 minutes for my order you had a brand new train sitting there who sat there and got in everybody’s way it did not do a single think this is on 38th Avenue Tacoma Washington and then I was missing a sandwich in my order also the girl at the counter had to take the slack from the trainee and take care of registers inside and drive-thru order and thin doordash came and then it got so bad they had to lock the front doors to keep customers out terrible I swear to God the new Train E had to have been on heroin or something because he just sat there like a zombie while everybody waited and as I waited another customer from the drive-thru came in it was missing mozzarella sticks and a beef and cheddar for such a long-standing establishment as the one on 38th with the old sign I could not believe the discombobulation inside of the building the manager came up and showed her face one time and never came out to help or rectify the situation the corporate needs to do something you could double your sales if you fix the problem at the 38th Street
The customer in the drive thru came back inside to get a replacement of mozzarella sticks and a beef and cheddar and he was made to wait in line another half hour just to get his replacement also a lady asked for the bathrooms with said she could not used the place got so busy that the workers lock locked the lobby the doordash guy could not even get back to get his order to deliver to people which was a huge order sitting there on the counter holding up everything corporate needs to do something about this so you could actually have a lot more business if you revamped your sales customer service I think it would be appropriate to ask for free food since you wasted half my day and I had to come back a second time to get something that was subpar
Hello, my name is David I drive for door dash and I am having an issue with one manager at the Scottsbluff Nebraska Arby’s store. She has yelled at me twice for not carrying in my doordash hot bag with me. she claims that it is doordash’s policy that we have to carry in our hot bag. Door dash has no such policy requiring us to carry in our hot bag into the stores I have no idea what the manager’s name is but everybody in that store would know who I am talking about I have researched the doordash policies and have found that it is not a requirement for us to carry in the hot bags and in fact we are not even required to even use them although it is a good idea that we do so (and I do use it), but it is not a requirement for us to carry them into the stores. She claims that she got one driver fired for not carrying the hot bag into the store which in fact she got that driver deactivated for an argument with her (Doordash does have a strong policy on arguing with store staff) and now she is threatening me. Something needs to be done about either training her better on how to treat people or at least informing her that she does not know or can enforce doordash drivers on policies that do not exist. She seems to be the only one that has issues with doordash drivers. Thank you very much
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I worked at Arby’s in Tracy Ca. for 1 day. I never received my paycheck. I have called the store, nothing. I have made multiple calls to different sources, nothing. Please contact me regarding this or I will report Arby’s. It’s illegal not to pay someone, it’s called slavery!
A little problem today at one of my favorite Arby’s Restaurants n Lexington. SC 29072. My number: 803-312xxxx
My husband and I were so happy to return to Arby’s yesterday; first time in over a year. Sadly, it will be just a one-time thing due to Fox News on the restaurant tv.
There are two TVs in the restaurant; one was tuned to a business channel; the other to regular Fox News. A simple solution could be …. The Weather Channel, ESPN, local news channels, etc.
Our local Arby’s is in Rocky Mount, NC; it has the nicest, most patient employees we have ever experienced in a fast food environment. I would have said something to the manager yesterday about the “news” channel selection but they were very busy; they were doing their jobs. I don’t know if the Fox choice is from corporate or the local manager. We are polarized enough in this country without having to look at further polarization coming from a while eating lunch.
You truly need better management your managers are very rude and nasty and they’re cussing to their guess
I visited the Arbys located in Great Falls Montana on April 28th at 6:45 pm. The 3rd street northwest location. I ordered thru the drive thru. One of my sandwiched was incorrect and I didn’t receive the side of cheese that I ordered and was charged for, so I parked and went in to have the issue resolved. I was told that I needed to speak to a manager to fix my food. When the man came to the counter he was rude and tried to argue with me that my food wasn’t wrong.. I opened it and again told him what was wrong and that I was missing my side of cheese. He then proceeded to go back and make my food again. I could see and hear him the entire time I waited. He referred to me as some very rude names and complained the whole time he was making the sandwich, which he then threw into the sandwich window at the girl working the counter. She handed it to me and apologized. I again asked if I could get the side of cheese if ordered and when the girl asked for it again this same man then threw the side of cheese at the sandwich window as well. I informed the girl behind the counter that he was extremely rude and that it was unexceptable. She just looked at me. So I could tell nothing wod be done about it as I do believe he was the on shift manager. I am not sure what can be done about this but it is completely unprofessional and unacceptable. Something need to be done about this man.
So the Arby’s on London Groveport Road Grove City Ohio said they no longer give senior discounts. This was on 5/10/2021 apx 8:45 PM
My name is Emmanual Farmer & I worked at Arby’s sometime last year in 2020 I worked for at least 2 weeks supposedly get paid 11$/hr I was supposed to start my paper work a guy name Sherman was my manger in the one in north field Cleveland Ohio & I was supposed to start my paperwork for me to be in they system so I never got paid the days I worked & it been a half a year & never got a paycheck from them ever since
Your Pecan Chicken Sald Wrap is nothing like your commercials. Over 1/2 of the wrap has no apple ,pecan in it . We have been to two different locations and they make it without the Pecan,Apple in it. You loss our business. So sad
I’m trying to get copies of my paystubs so I can file my taxes today.
Arby’s n Scottsburg ,In . Has the worst female employee running the drive thru. She has absolutely no business social skills an she’s the rudest an dumbest female I’ve seen n awhile. The way she speaks to customers she definitely needs the taste slapped outta her mouth. She costed Arby’s my business tonight an n the future. Her attitude an behavior is totally uncalled for.
Went to Arby’s at Martin Luther King Blvd in Panama City FL 32405 on 5/17/21 at 12:15, ordered a Farmhouse Salad, got in the car and it was only lettuce, tom, and turkey. Went back into the store to correct the issue, when I told the Manager this was not a Farmhouse salad, the Manager rudely asked me “what is supposed to be on it” so I asked him if he didn’t know what was supposed to be on his salads, he gave me a cup of bacon and said that was all that was missing, I told him it was missing cheese as well! The manager was extremely rude and a “smartxxx”. Will be sure to NOT recommend the Arby’s to anyone!
Arbys in mitchell sd treats their employees very unfair. The general manager is constantly yelling at the workers very rudely and treats them like dogs. A shift manager they have working there is the daughter of another manager which I know is not allowed in arbys. That person also gets paid the most just because related
I was an Arby’s Tuesday 518 2021 approximately 11:45 12 waiting in line for several minutes due to back up in any case I spend $40.74 purchase three pecan chicken salad sandwiches roast beef and cheddar cheese a gyro I am very upset the chicken was ridiculous if I wanted a lettuce and meat sandwich I could have stayed home I love the pecan chicken salad it look like a child mated there must have been some pieces one grape and the bread was way too big
The manager bridgett at the Bluffton Arby’s keeps telling me I owe her sick for my food!
I would like to see what needs to be done to remove the required masks. There are some employees that find it really hard to breath due to asthma or anyother pre existing respiratory issues and not all doctors are willing to write notes for it. If you can remove the requirements for the masks I would deeply appriciate it. There has been a few times now that I have almost passed out due to not able to breath. Please call me when you can 406 201 0213 I work at arbys today from 11am to 730pm so I wont be able to answer the phone during that time
I went to Arby’s on Rivers avenue in Charleston South Carolina and I had a coupon for the $12 meal the two roast beef so and so and so when I got home which I live one point mall from Arby’s all the food had been sitting there and it been hard the french fries were hard and cold and I tried calling back for 3 hours and all it does is go to fax machine and today again fax machine and today I don’t have a car to go back up there so I would appreciate a call about this
ARBYS in GODFREY, IL. 62035 needs attention. Two days ago waited in long line to order, my turn employee stated SYSTEM DOWN FOR NEXT 20 MIN. no food, cars lined behind me all the way to VERY BUSY GODFREY ROAD. Also sign says only open 11-5 p.m., REALLY?? If they cannot keep this ARBYS up to speed, then CLOSE IT PERMANENTLY. WASTED TIME AND GAS???
Easton Arby’s closing before stated time!
Yes, I order food and we again had only half food in the bags. My Rn daughter grab some food for us. She’s tired long days and I get it she didn’t check but really…. So when I called back to the location the manager said I needed to come down now to fix it. I’m disabled I can’t go.I offered a pic of the reciept he didn’t care. So I will never grab food from there again. I will post this situation on what ever social media around here.
One car in front of us, we was asked to pul to blue line. Food came! Crinkle cut fries was tough as leather!
So salty we could not eat them! If i had to guess they were leftovers re cooked! They were horrible!
ARG~06537 Tn smyrna
5/23/2021 AAA3PJ44AJB3 17.76
My app offers no specials EVER. can’t place an order or put $ on an acct. Why have the app? Am I doing something incorrect?
I want to complain about an Arby’s in Austin, Texas
This is my second complaint against Smallville Ga. Arby’s manager. On 05/22/21 I walked to Arby’s for some food. When I got to the door it was locked I saw a man inside getting food and drinks. I pulled on the door a couple of times I could see the manager swing his arms like he was directing traffic. What he was doing was telling me to go through drive through. He did not have common courtesy to come to the door. The sign on the door said dining room open till 5:00 drive through open till 10:00 but the door was locked. I got in my car went to Steak n Shake which is where I will go from now on. I will never step foot in Arby’s ever again I hope no one ever eats there again. I certainly will tell all my coworkers about my experience.
Today, May 31, 2021, I was very disappointed to find the South Hill, Virginia location only accepting drive through. 🙁
We pulled off our highway journey today around 5:50 pm to particularly visit Arbys. We were pulling a tall boat trailor so we didn’t fit in the drive through. I was wearing my mask and could not enter into either entrance door; i was met with a locked door and sign, drive through. 🙁 I did see in the website that call in orders were available but today but I decided to leave; locked doors do not want my supper business. I won’t be going back and that is sad as south hill has, in my opinion, very limited good choices for quick nutritious meals.
I was insulted by my shift manager Austin called “old” during a tirade which included his use of the F word. This manager uses foul language regularly. Other employees heard exchange. I work at Arby’s in Fayetteville Tn. But am resigning which I guess is why he thought he could get away with this behavior.
Wow…this is grounds for a lawsuit. “The ADEA is a law that was enacted to protect older adults in the workplace. Specifically, the ADEA prohibits the following: Discrimination in hiring, promoting, setting wages for or terminating employees based on their age. … Harassment in the workplace based on age.” Your attorney will need to subpoena the coworkers who overheard the exchange. Not reporting this will not help you or other seniors in the workplace.
I ordered 2 chicken sliders i had a very small piece of cheese on both the chicken sliders . My CHICKEN ON BOTH OF MY SLIDERS was extremely small pieces
My order id # AAA35J5SAGLH
@ 9:31 :33 PM
EMPLOYEE – REBECCA L
AND SHE WAS RUDE
I just came home from the drive-thru and cannot believe the BS your team tried to pull
I ordered the 2 for $6 beef and chedder no chedder this is due to my granddaughter having issues with dairy, Upon her opening her sandwich she found they simplyy scrapped the chedder off and rebagged the sandwich!! WTF kinda bs is that? This how You are losing market share … I did take a picture if anybody cares to believe it I did not return to “Try again” but if yall want the picture i can email / text it. As you know or dont know food allergys are not a choice with some resulting in severe illness and could be hospitalized over a lazy team member, as a side note I did have to back out and get her McD’s, on that corner (Oracle and Magee rd in Tucson az) is KFC,Panda,Tacobell,Mcdonalds,Eegees and of coarse arbys. in closing I will tell you food allergys are not a choice they are unfortunatly dealt with daily and to ignore the customer request is unacceptable!
I have a form I need filled out about previous food service employment. I worked for your corporation back in 1997-99. The years or dates maybe a little off how do I go about getting this form filled out. My name back then was Maria White.
The arbys in murray kentucky has a broken time piece for opening at 10a.m. not only today but every day i have been there at 10 to order.. employees walk into the building 2 min before opening. They always say it will be 15 min before i can order. I only have 45min for lunch. This happens every time to me and also to one if my friends. You need to send in someone to fix their clock. I love arbys and dont want to loose it because the employees cant show up on time to open on time
Food wasn’t fresh. And Flood was scalding hot!!
I went to Arby’s #06185 order ID AACP7J58AGFW. I ordered a beef and cheddar 1/2 lb. Sized no red sauce but I do want the cheese on it, with a large rootbeer & large fry. A large cheese stick and a chicken club with small fry and small diet coke, in that exact order. I get to the window, pay and get food. I look in the bag so I don’t get mad after I get home and no small fry. I said there is no small fry. This moron says that’s what the 6 piece is for. I specifically said chicken club wrap with a small fry and small diet. She literally just stared at me like I was speaking chinese. I drove home mad as hell to keep from going to jail. I mean seriously the drive thru operators MAIN job is to LISTEN. I am absolutely so aggravated that I want my money back and Trinity fired or close the whole freaking store down is a better option. I will never go back to Arby’s this was th 3rd strike with me. Refund my money!
Could I please get the vp of marketing? Thanks
I read about the incident at Arbys #6368 in Laffayette, In and I am sorry to hear you don’t value all your customers. I have enjoyed the food in Georgia and Florida but I cannot tolerate this type of treatment. So goodbye.
I can’t login to my paylosity please help
Hello I have a question is it a standard policy to put Arby sauce on the Roast Beef and Cheddar sandwich? I ordered one at the Columbus Ne location but could not eat it because of the BBQ sauce ( I do not like said sauce) I have ordered this before but it never had the BBQ sauce on it Am I wrong or should my sandwich not have had sauce Please help with ab answer Thank You
When will dine in open
I Recently quit my job at Arby’s because of a manager grabbing me and yelling at me for something i do at every job she had no right to grab me I need a number to call so i can report her
I HAVE BEEN COMING TO ARBY’S SINCE THE 60’S WHEN IT WAS ROY ROGERS ROAST BEEF . I ALWAYS GET ROAST BEEF AND POTATO CAKES NOW I UNDERSTAND THAT POTATO CAKES HAVE BEEN DROPPED BY YOUR COMPANY. WHAT IDIOT CAME UP WITH THAT STUPID IDEA. THE SANDWICHES AT ARBY’S WILL NOT TASTE THE SAME WITHOUT POTATO CAKES. YOU HAVE LOST A LONG TIME CUSTOMER.
Today 6/20/21 my husband and I went through the drive thru at the Arby’s on 69 highway in Muskogee Oklahoma the guy taking orders said he didn’t hear what my husband ordered so my husband spoke louder and the guy taking orders cursed saying “you don’t effing have to shout at me” no person should have to be cursed for speaking louder especially using the F word we are in our late 60’s and do not talk in that manner so we left after being cursed and will never go to Arby’s again hopefully someone will do something about this
We Visited the scottsboro Alabama branch we were at front counter for 5 minutes while three employees stood at fry station looking at cell phone finally a young lady told the young man that there was someone at front counter the man came to register but never addressed us then turned back to the girl behind the counter and we walked out. We never complain anywhere but this was very out of line.
I’d like to call and complain about a general manager at the Arby’s location on Robert st west St. Paul Minnesota his name is Eddie I need to know the best phone number to contact
I went to Arby’s and had 40 percent off and they wouldn’t give it to me because I couldn’t bring up the barcode. It was at the 3400 Lebanon pike. Hermitage tenn. 615-883-xxxx
I went to Arby’s and couldn’t get my 40 percent off because I couldn’t get the barcode up. That is wrong. You send it to me.
How do you run out of brisket at 130 in the afternoon at the Tulleytown store inpa
I have repeatedly received under cooked,doughy,chewy buns for the Classic Roast Beef. I was sent a Make It Right card and when I redeemed it they did not ‘Make It Right ” I received yet another terrible bun with the same problem along with cold,unsalted fries
I am having problems with Arby’s in front Royal va I ordered coke float every day and after getting them the way I orded them very rude manager
1821 Range RD
Placed a order today 9:31pm 6-22-2021/30318
I placed a order for 6 Classic BNC
and Order Cheddar Peppers/ Mozzarella Large for both. They asked me if I wanted ranch and marinara sauce, I said yes.
I got home one received 5 instead of 6 qty Classic BNC ( Missing 1 Classic BNC ) ranch and marinara sauce missing as well.
reach out by email.
Why can’t the snow and Rockside Arby’s open up on the inside yet most of the others in the area are open it’s a complete joke yeah I’ll take a rule been over three dollar coupon in and give me a medium jamoke a shake also that’s it
I have been a loyal Arby’s customer for years. A few days ago I order my meal and was told potato cakes are no longer offered. What a BIG disappointment! Please bring potato cakes back.
While traveling we stopped at the Arby’s in Salem Virginia right off 81, the area was filthy, no tables had been cleaned, floor had a rug that was so dirty you could visibly see the climbs of dirt. The windows have a film of dirt and smoke, the bathroom smelled. We had to just walk out, it was nasty. The manager was front and center so it is not like he is unaware of the condition of the restaurant. We just felt we needed to report this.
I worked at the Arbys here in Greenville Michigan and Have not received my paycheck. It was supposed to be direct deposited but instead they said it was sent as a check. But I should have received it Friday and when I contacted the gm and the other manager there I was told they couldn’t fix it. Stacy the gm said she would email payroll but apparently payroll hasn’t emailed back.
Waited in line for a god-awful amount of time only to find out when we got to the window that the shake machine was down on 105° day at 10:30 at night the lady was rude and we were needless to say very frustrated also needed to wait in line for three cars while getting nothing because all we wanted was the shakes you can’t make up for the 20 to 30 minutes of time in my life I can never get back however we would be happy to be compensated with some free shakes at least thank you
Arby’s @100Arthur Way, Newport News, VA. 23602, Today, June 27, [email protected]:00pm. Ordering at the drive-thru, difficult as the order taker (male) couldn’t keep two separate orders straight. DT303 & DT304. Not complicated at all. At the window, cashier did a great job (female), but the manager (female) was standing at the back counter drinking a beverage out of an uncovered clear plastic cup and setting it down on the same counter where customer food is sitting. The male, who was serving at the front counter, wore his mask under his chin. When the manager, who was bagging food brought it to the cashier, she had 1.5 inch hot pink nails and NO GLOVES. It was very obvious that the potato cakes went from the oil right into the bag without draining. The bag with one Beef & Cheddar and large order of potato cakes was covered in oil. I have a picture of the grease infused bag. The sandwich wrapper was greasy as well. Good help IS hard to find, that is a given, especially now. However, if Arby’s wants to offend customers with such poor customer service, eventually it will go down the drain. We cannot return to this particular Arby’s, which is in a high traffic area – surrounded by other businesses that we are patrons of, and had no experience as this one today. ARG-06748-VA-Newport News.
I do not understand why on a Monday at dinner time, and with no one in line but me, there were NO side salads available. Were they so busy they ran out at lunch, or were they just too lazy to make any???? With Chic filet next door and double lines, your store on Eastern Ave at Eastpoint Mall, Md will not be in business for much longer. Totally unacceptable.
I have a complaint about the manger at union Missouri arbys she fired me for not showing up and I was there and then she said I wasn’t going to get a check at all
I just went to Arby’s on West bypass here in Springfield Missouri I ordered a jamoke a shake and I got a vanilla with hello darkness to it you guys need to fix your machine there and I think I should get a free one
I need to know my hour’s
We were at the drive through at the arbys in Haltom city in tx they are so rude the person talking orders was very rude I would think that arbrys employees would have better customer service That is not right
I had a horrible experience at one of your stores I sent a form about my experience & service. I never heard from anyone that just adds to the frustration of feeling like my money, and time don’t matter. It did take me a few weeks to get my complaint in because the day of my terrible service that night my mom passed away it was sudden and unexpected. The fact that I have to reach out again in hopes of maybe someone caring is ridiculous. Very frustrated
Please bring back the potato cakes – my favorite item on the Arby’s menu!!
I am no longer looking for an email contact. Regarding the newly remodeled Arby’s at 44thst and clyde pak av. Wyoming. I would like to that the franchise holder for saving a senior (living in the retirement at 36th and clyde park) on a pitiful SSA, who until today enjoyed a small chocolate shake and a brisket sandwich (not at the same time) after being charged 10% increase to an over priced product to begin with, and let me assure you, the next time the calendar allows me to order a sandwich and it too face a significant price hike, I will drive away as I will not return for anything or any reason. * Pay for your own remodel, don’t ask me to.
If you discontinue potato cakes you might as well close your doors. This is unacceptable. Fries are not the same thing, potato cakes are classic Arby’s. If you discontinue potato cakes you have lost another customer. Simply unacceptable.
Can’t come back to arbys until the potato cakes are back
I went to store in kalamazoo on stadium drive I got these worst service ever on the 5th of July over charged for drinks I didn’t order food was cold cashier who was a male slammed the door in my face when I was trying to tell him what was wrong
Hello my name is Imani Black and I was hoping that you guys to tell me why I am
not allowed to work back with Abrys. Or is there any way that you guys could contact Larwence Webb and ask him to
take me off the no re hire list . Because I would love to come back and work with Abrys again. Thanks so much
I came through the drive thru to pick up lunch for myself and my coworkers that work in a local nursing home and the lady working the drive thru window refused to take my orders. I had 6 of them. This is the Arby’s in East Liverpool, OH. 43920. I have never had a problem before ordering that many orders for myself and my coworkers, actually I have placed more than 6 separate orders at 1 time for lunch on several occasions. I was upset and so was my coworkers that this has happened. I will never order anything again from this Arby’s because of this. From now on, myself and my coworkers, sometimes up to 30 people will be ordering lunch elsewhere.
i Was told that Arby’s took the potato cake off the menu. I will not be eating there anymore
Please bring the loaded Italian back. That is the only food you have that I like and I love it. Without it, I won’t be back.
We have waited in line several times at the Arby’s in Taylorsville Indiana. When it’s our time to order they just yell “We are closed” or we are out of roast beef. It is early in the evening. Today at 6:40 it happened with 5 or 6 more cars in line behind us. What is the deal and why are they so rude. We drove to Columbus once but now we ARE NOT GOING TO SUPPORT ANY ARBYS. Also, there are no hours posted. This has happened 4 different times.
I’ve just learned that you’re discontinuing your potato cakes and I am so disappointed. The potato cakes it was really made your restaurant excellent in my opinion. I have no desire to go back without being able to order them. The fries to me are just ordinary. I’m really hoping you bring them back. The Jamocha shake is also another favorite menu item but without the cakes I will probably never order from there again.
I order at drive true after I finish my order employee did not give me total price I have ask then I pull up to window have a attitude no greeting and did not give me receipt I have to ask for receipt. Arby’s # 0762
When will the arbys monticello indiana be open for inside dinning? Every gast food has been open but arbys.. for months
Please stop airing the new Arby’s commercial for chicken – the one with the little girl, who is far from being even slightly cute, doing movements that are supposed to resemble dancing, all while so-called “singing” what’s clearly a pathetic excuse for a song, in a skin-crawling voice that makes me want to play in traffic. Arby’s should be embarrassed for such a marketing mess. Please stop airing that commercial from Hell.
I love how Arby’s continues to be SILENT over their real reason for ditching one of their most beloved items that has been a mainstay on the menu for as long as I can remember. What’s worse is that THEY can make stupid decisions without a freakin care about the abuse and flak their workers are dealing with right now. We had a girl in tears the other day because a customer thought it would be okay to verbally take out his frustration on her and cause a scene… So THIS right here is a prime example of a greedy corporation (thank you inspire brands), throwing their workers to the dogs in order to make a profit. Glad to see it blowing up in their stupid faces. Kiss our asses Arby’s for selling out, and especially YOU Inspire brands, for trying to be the next YUM brands by buying up franchises and cutting corners to save a buck (plastic aprons anyone?).
Once again, my orders incorrect. Instead of beef and cheddars I got two Arby’s with no cheddar and instead of two four packs of fries two three packs of mozzarella sticks. What?
i worked for arbys . last month i left with no training as manager. and i worked 36 dyas straight with no day off. i would like speask with someone
Not a complaint but compliments. Store#7221. Compliments to Maricia, Rudy, Pedro, Jessica, Ara, Esperanza and all the crew. I have been having breakfast for 12 years and has been treated friendly and respect. I love this store. Thanks. Ed
Vert upset order chicken salad sandwich it had about 1/4 cup of chicken salad on it I was really upset Will not be back
Please, please bring back the potato cakes ASAP at Northgate Mall area, Hixson, TN!!
I visited Arby’s @ Washington st/Franklin Rd Indianapolis, In. I ordered medium coco cola float less coke than they normally put in it, get to the window and told the lady that it was to much that’s why I wanted less coke, she said I’m not making another one u have to take this, I said I don’t have to take nothing and if u don’t know how to handle customers without being upset u in the wrong profession, so another guy (gay man) started making it, I said hold on its to much coke, he says well I made it take it, so I told him I don’t want neither one of the drinks just give me my money back, he gave me the drink he made then charged my card, I was ready to throw the drink threw the window. I then asked for the lady name he started to say Lynn but then he said he can’t give her name but she is the manager, so I asked his name he said he can’t say and closed drive thru window in my face. That pissed me off. So I pulled off, I am extremely upset about this
My contact info is 317 701-xxxx
No potato cakes? Why not discontinue all the nasty market fresh nothing but lettuce wraps? I can get fries anywhere, so I will. You’ve lost a loyal customer.
Made a complaint about order wrong and manager refused to correct order, instead offered a coupon in the mail even though I still had the order, Never received any response to complaint made to corporate about this issue. Apparently customer service is no longer important to your company
Why is your Daleville Indiana location still drive thru only. The other locations in the area have open dining room. This is a major inconvenience how sad you remodel this building and it’s not open. Get with it.
For years I have been ordering the “ham and cheese” sandwich at Arby’s. Imagine my disappointment tonight to find that you have discontinued that sandwich. It was the smallest sandwich on the menu…..which was PERFECT for me. I walked out without ordering anything.
Hi I’m shykeria Stallworth I’m filing a complaint because before I quit Arby’s in Northport AL they wasn’t paying me and they treated like a dog all of them need to be fired on the spot I refuse to work with people who doesn’t wanna pay me I will not work for free
I had issues with one of your locations. I purchased three large meals and other items that cost me almost 60.00. Had issues with them called they was supposed to send me coupons to replace them. Instead sent me 4 small size meal coupons.
Drive thru employee had a dip of tabacoo in his mouth. At the store in Russellville AR. North Arkansas Ave. Employees name was Jack. Very discussed. Will not go back to this location.
We are so disappointed that you have discontinued Potato Cakes at our local restaurant. We have eaten Arby’s Roast Beef for many years and always get your delicious potato cakes. We have not been back since you stopped serving them.
I was told to myself by one of your employees and when I told your manager that he should fire the person he told me not to tell him how to run his business This is twice in one day at both Shakooee locations I was treated with disrespect. Obviously I won’t be eating at Arby’s anymore! ITs your business but if you continue to let employees tell customers to themselves you won’t have a business pretty soon.
Please open an Arby’s in Hollywood Florida
Picked up an order with 2 items missing. Went back to get them and 2 other items were a smaller version of what was ordered. The store replaced the missing 2 items but wanted to charge for the other 2 they messed up. 2 trips and my kids got dinner, I’m having to go without or make a 3rd trip. This is not acceptable.
I fell got cane caught on wrinkle on rug at front door Hollered and hollered for help a gentleman in parking lot heard me came running in to help me he helped me up sat down got my food 11/2 hrs later the Amrg took my complaint filled out a form I said look at my kneww she paid no attention wrote no medical help needed came home layed down for up hr later big knot swelled out red and hurts called the store ask what to do Mgr said i will contact HR what good is tht going to do me I need medical attention now so I am going to ER that isn’t a way to handle a fall and guy behind counter i told him about wrinkle rug he went to straighten it out the Mrg said guess will have to order another one another thing that is a heavy door to open to get in with a cane for a elderly person I need some one to contact me ASAP
The Arby’s on 275 W 12th in Ogden Utah has a lousy manager and very poor customer service. I loved going there because it was convenient and the food was great, but lately terrible and until something changes I will not go there again and I will also tell all my local friends about the bad experience I had.
My name is Todd , had a complaint about you 2for 6$ sign , says 2 for 6 , down at the bottom it says meal with fries and drink $6.99 your people in here in the duncanville Texas store say that’s only for the chicken sandwich meal , that’s not what the sign states
I ordered a Turkey Bacon Ranch and it was made with Rye Bread not Sourdough. The store said we don’t carry that bread so we use Rye. Complete misrepresentation of your Brand!
I just have one of the worst experiences in my entire life at the Round Rock AW Grimes location. The person who treated me poorly was a black male in his mid twenties who identified myself as the GM who I found out was NOT the GM was going off the deep end my screaming at me. Every time I tried to speak he slammed the drive through window. This happened at least 3 times. When he left the window I could still hear him ranting and raving. After about ten minutes of him ranting and raving Jen the manager came over and took my order. I want to make it clear I want to file a complaint HE SHOULD NOT BE WORKING WITH CUSTOMERS I would like to hear from the districk manager I can be reached at 512 844-xxxx
6:52 Sunday night Marion, AR
Couldn’t get waited on. Gal cleaning tables told me to wait a minute. I waited several minutes. She kept cleaning tables and talking/complaining on her cell phone. Never been to an Arby’s and treated this way before.
Topeka Ks East store :Night manager is calling an employee (half Mexican)grease ball and bullying her not professional at all they need training or find a different line of work
“We’ve got the meats!”. That’s what the commercial advertised. Well, you DON’T have the meats. I ordered a chicken sandwich. I did not get a breast but parts and pieces of a chicken. I counted 8 tiny pieces of chicken and a lot of lettuce! Highly disappointed in my chicken sandwich!
I am a very upset parent
I wasn’t aware that you were the “official roast beef “ of the “ CartNarcs”. He harasses people in parking lots for not taking their shopping carts back, including a woman with cancer. Since your company is complicit with this person ( according to his posts), I no longer will patronize Arby’s. I’m going to miss the beef and cheddar and curly fries ( which I also buy frozen in shop rite). Well, I used to! Enjoy your partnership with the “cart narcs”.
Visit Arby’s Rockside Garfield Hts Ohio Order 2 Crispy chicken salads and there was 2 square s in each round bowls Bit you charged me good and No chicken in the salad I call store spoke to the ManagerWill he didn’t seem to care not one bit I will not return here after today you lost a great customer
My 5 year old daughter loves your Arby’s commercial and she replicates it so well. I would love to send you guys a video of her doing the commercial and possibly being part of the commercial.
I’m a former employee and I was told by a social worker that I’m still active as an employee when I get in November of 2021. I’m requesting that my status will no longer say active and proof of leaving this position or termination.
Wanting to know why your triple chocolate cookies at the 5th avenue Arby’s and the Hal Greer boulevard Arby’s why are the cookies always stale they are so hard you can’t even freaking break them only time I can get a fresh cookie is to go to Arby’s on route 60 next to our interstate I just bought a cookie today at 5th avenue store and it’s harder than a damn Rock
Went to temple tx location on west adams didnt receive full order was charged but did not receive when i called the number on the receipt went directly to voicemail called the other location on adams and after ringing several times phone answered and got goodbye called corporate it gave me an extension number and it said can’t complete call very unhappy will never eat at any of your establishments agai since this how you treat your customers
Our Arbys is in Covington Va. it is nasty. Tables never clean and I thought during this Covid they were supposed to be sanitized after each customer using the table. We were in there yesterday and only one table was clean. Probably by a customer like us. We always take a napkin and clean off best we can. Not sanitize but clean. There were 3 or 4 boys working in there yesterday none of them looked decent or clean. Hair not clean. I was really afraid what they would do to our food. Our food was very cold. No hot fries chicken sandwich cold. If you don’t get someone each shift mature enough to lead the employees you will be losing customers. Lot of people I know won’t go there now. I know it is hard getting employees now and you do pay good wages. The boys just upset me yesterday cause they would sit at a table on their cellphones instead of cleaning up. Did not see any hand washing. Their are some employees that are doing their job. Most of them are older people.
I need my w2’s I shouldn’t have to wait freaking years for something I’ve worked for! I will sue if it does come down to it! I needed them today people! Today!!!
Was serve raw chicken last week. The manager yelled at us. Refused to do anything cuz we didn’t have a receipt. All we really ask was for an apology and our money back. Instead the manager yelled and told us she didn’t give f$%# if we contacted corporate.
I work at arbys and I want to make a complaint about one of the managers
PLEASE BRING BACK BONELESS WINGS WITH EITHER BUFFALO OR HONEY!! They are the best above anywhere that even specializes in wings!!
Complaint for multiple bad experiences at Arby’s,
5140 N High St, Columbus Oh.
Several months ago, possibly September 2021, I went thru the drive thru, paid with debit card, got home to find my receipt showed I was billed for another persons order and more than what I had ordered (I do not recall the amounts). I called, (due to this being several months ago and I do not recall the name of the manager/lead person (Karen/Nancy???), but was white female, younger in age), this female said I would need to come back with my card to get credited. I came back, gave my card, got a credit receipt (I can not recall the amount), but NOTHING ever posted. I followed up on this for 2 weeks. Finally this female gave me an Arby’s gift card and said they would cover my next visit. NOTE: the gift card does not have an expiration date on it and the female did not say I needed to use it by “X” date.
1/26/22 I went to drive thru, gave them the card and asked it’s value before I ordered. The General Manager (George – middle aged, balding, white man) said the card is expired. I advised there is no expiration on the card & I told him the history. He said he does not know who the female was, card is expired, nothing he could do, have a nice day. I advised him that he was not doing anything to address the issue or resolve things. He stood his ground, said card is expired, have a nice day. Also, twice I told him I have hearing challenges, asked him to slow down, had to ask him to repeat several times, but he refused to stop rambling and talking fast. This just agitated us both while trying try to communicate. NOTE: two black female workers were standing close & listening to this conversation today and can confirm my statements – about 3:15 – 3:45 time period on 1/26/22.
So, twice the lead/GM’s at this location failed in customer service and I am out money and time due to an incorrect (fraudulent?) charge on my credit card. I never disputed the charge because of being given the gift card to use in the future. This is really frustrating, poor customer service and really needs addressed at this store and to me. Please advise how this will be resolved.
COULD NOT GET AN ATTACHMENT MADE…Copy of gift card is NOT attached…..notice is specifically says, “has no dormancy fees and does not expire” ! Yet, the general manager (George) said it is expired and refused to honor it!!!
Thank you in advance,
I didn’t receive my last check from Arby’s on Geyer springs Rd little Rock Arkansas
19 and Jasmine your Arby’s in Hudson Florida is really going downhill every time I go there I get cold food cold fries my orders always messed up don’t get a receipt you need to fire somebody over there because it is getting bad and hire someone better than a bunch of little kids that don’t know nothing all there therefore is a paycheck not to make the customers happy very disappointed in your store and about ready not to go there no more I should have never even made a comment or a complaint but I am sick and tired of spending 30 to $40 and getting crappy food before I have to go to work then I’m starving the rest of the day because I had to throw some cold fries and some burgers away that aren’t worth eating and when I ordered today the chicken that I had on your coupons didn’t even come with cheese or bacon this is the fourth time that’s happened and I’m getting tired of it I’m tired of spending my money on stuff that I’m not eating because it’s cold or it’s not right sincerely yours Captain Steve
I went to the Arby’s for my order that the manager told me to come get at my convenience and when I did the worker had to call her and she said she didn’t know what I was talking about. Her name is Nancy Connaster at Clinton hwy Knoxville Tennessee. That’s a very embarrassing thing to encounter when they messed up to begin with by standing outside smoking.
Why did the pizza sliders get taken out of the menu? They were the only good sliders.
I’m 66 years old I’ve been a customer of Arby’s for years and used to love their beef and cheddars and now they don’t put much cheese on them and when you ask for extra they charge you I won’t go there anymore you’re too chintzy
Now I understand why my experience with Arby’s in Muncie was to bad. Tried calling the Corp office and the service isn’t any better. Called 1-678-514-4100, recording told me to call 4155 to be routed to a representative. All I got on two attempts was a message telling me to try again later.
Total experience. Went to the local Arby’s located at 2908 Wheeling Ave, Muncie, Indiana 47303 at 11:13 a.m.. I ordered the family package for $12.00 utilizing the coupon received in the mail. I received my order rather quickly and drove home. My drive from the Arby’s to home was less than five minutes. Upon arriving home we quickly discovered the entire meal, except for the cheese sticks, was cold.
I called the Arby’s back, 75.284.1050, and requested to speak the manager. The young lady who answered the phone stated she was the manager. I informed her the entire meal I had just purchased was cold. She quickly told me her crew always prepares the meals fresh when ordered.
I told her that may be so but they prepared it freshly with cold meat, fries, and buns. The only warm item in the entire order was the cheese sticks.
Horrible, just horrible. The two sandwiches, four sliders, four fries all went to the trash. Could not even warm it in the microwave and make it taste good. Son eat the cheese sticks.
Won’t be buying their again.
My name is Sierra Fager and I’m still waiting on my W2 from Arbys I used to work at the one on Bittersweet in Mishawaka of Indiana can you please tell me the info on this please
Freezing in Duning Area. Temp was 48 degrees.. could not stay there to finish dinner
I write jingles and heard you commercial and thought it should go to maccarana you put the sandwich in the dip then you dip we dip you dip
Purchased a farmhouse roasted chicken salad-there is no way that there was 2 ox of pre package chicken on there. When I called and spoke to the store the manager was rude. Just complete silence-did not want to make me happy. The lettuce is poor as well just chunks like the bottom of the bag! We just got back from store #7505. 1285 Burkhart rd Howell Mich 48843. I was a drive thru. Very disappointed in food and especially manager
Their is a girl named angel mangol working at the Arby’s on 356 in Sarver pa! She’s on drugs and was high on 2-11-2022 she was all over the place! It’s really sad that your desperate enough too hire anybody!!
Who do I talk to about a employee opening the bathroom door while I was using it and didn’t even knock just opened the door and stood there about 10 seconds staring at me while I was on the toilet?
Really wanted two fish sandwiches that they spend millions of dollars in advertising, So we went to our local Arby’s located in Canton Ohio, the time was 7:05 PM and when I went to order through the drive-through it was said we are close and sorry for any inconvenience. I will no longer be inconvenienced by this local store. Sorry store hours 10:00am to 9:00pm.
We ate inside…waited 13-15 minutes for our order..waited on fries made them put them out in drivethru..sandwiches sat on counter not under heat lamp…so when we did get sandwiches they were cold
Ordered 4 different times and still they didn’t get it right. All the workers were glassy eyed and giggling non stop. Food was ice colded. I hope you find some good staff to work at this arbys.
Morris Illinois 60450
I was 1st customer on 02/15/2020. I ordered 2 Greek Gyros and 2 Cookies. The meat in the Gyros was hard like someone forgot to store it properly. I need some kind of compensation for this. Who can’t put things away properly???
We just ate at the Arby’s at Southport and Emerson in Indianapolis Indiana. The food was terrible we had two sandwiches for six dollars and we ordered a container of macaroni and cheese and a large coke. Everything was cold. As we went to the drive-through to pay we could see the staff was on their phones and acted like they didn’t care if we were there or not. We won’t Eat there again.
Arby’s New Albany has the worst customer service tonight. One person in store refused to assist customer and had a bad attitude which resulted in several
Customers filing complaints on google
and other platforms. Extremely disappointed!!! Arby’s rep mention that someone was supposed to come in at 11 and never showed up. I would rather here put up a closed signed than endure her horrible attitude and lack of professionalism.
Hello. My name is Victoria Phillips. I am writing about my paycheck. When and how I will recieve it
I had dinner at your location on Brice in Columbus Ohio on Thursday 2-17-22 at about 9 pm.a few hours later I became violently ill with vomiting and diarrhea. My order was 2 chicken bacon Swiss no honey mustard add mayo. The sandwiches did not seem to be hot at all. It’s about 7 30 am on Saturday now and I have lost about 8 pounds and still fearfull to try to eat. I don’t want anything but for this not to happen to someone else. Thank you
I purchased 2 sandwich from Arby’s in Ooltewah tenn they cost 17.00 something didn’t taste right so I took the sandwich back the next day with my recipe and the manager refused to give me a refund my family will never eat at any Arby’s ever again
Arbys used to be good and commercials look great. Yet, they just don’t give a shit!!!! Places are run into the ground and employees are just plane shit. Depressing how nobody cares, close the doors.
1.5 google reviews is too high. Rick had to go, clearly he doesn’t know what the hell he is doing. The board needs to acknowledge the FACTS that are in front of them. Who is not paying attention, The Board?? Just shut Arbys down because you cannot live up to your own commercials anywhere..
I went to the Arby’s store in Upper Marlboro today. I ordered classic roast beef and cheddar sandwiches and was informed they had no cheddar cheese. Asked them to substitute any cheese they had which they said ok. Was waiting forever. Three other customers came in and left. I decided to order a milkshake since it was taking so long. Was told I couldn’t order anything else until my other order was complete. I said never mind then. The last time my wife went there and tried to use a gift card none knew how to enter for payment. Used to be an excellent fast food restaurant. Someone needs to look into management. They had 3 people behind counter but one was just leaning on counter looking at phone.
Wife and I ate there at least twice a month over last 20 years. Have not been back since potato cakes were discontinued. What Einstein in corporate management decided this. When we hear potato cakes are back, we’ll be back.
We visited Arbys in Clearwater Florida store #1499 at 2:22 pm. With this pandemic the inside of this store was filthy… it should be spotless.. there were no napkins, condiment cups and ketchup all over the place at the condiment bar, tables looked like they hadn’t been wiped down, no ‘to go’ condiments except bbq sauce. Very few lids for drinks. Was over charged for two sliders – should have been $1.00 each from 2-5 pm was charged 1.69 each.. we left and ate in our vehicle. Didn’t even bother going back inside regarding the over charge. Won’t be visiting this location again.
It’s so disappointing to see this fast food conglomerate settle for such an inferior product! Where is the quality control? Have been to store #996 in Westerville, Ohio only to receive rock hard buns, jalapeño bites fried so long there is no cream cheese left inside the black pepper and unable to bite into because of the hard shell. The shaved roast beef has been nothing but gristle and inedible. The Mac and cheese? Oh, is that what it was? Hard, dry elbow macaroni with some alfredo sauce glued on it? Says stir before eating? Stir what? So dry and hard my cat would not touch it! I’ve tried but now I’m done here. The employees are rude, shove food at you and provide plenty of attitude when told the food is cold, this is not my order there is an item missing. Too many fast food restaurants competing for my dollar, I’ll go someplace where the service is friendly, food is hot and edible! Oh look, there is a White Castle right next door
I just stop by your restaurant on Byrne and Glendale at 7:45 pm the food was terrible I got two fish sandwich and large fries and a coke I spent $13.10 the fries was old and the fish sandwich’s should have never been given out I am very disappointed at Arbys
Bring back the great American sandwich. It was amazing. It was from 1988. Former student employee
The worst food I have ever gotten from Arby’s. I ordered a double Ruben and it was so small my husband was very upset. My Gryro did not have enough meat for a kids slider.
We ordered 2 full meals. One included sauce in a container for a french dip sandwich. The lid was not securly on and when I handed it to my wife it spilled through the bag all over her slacks, her handbag, and the floor mats. I ran up to the drive through, explained the ordeal and was handed another sauce with no apology, only “have a nice day”! I did not think about taking a photo. My wife had to throw her clothes in the wash and clean her Leather Coach bag that still has stains on it the next day, before eating her cold meal.
Please provide me an email so I can write a letter. Thank you!
I stopped by Arby’s in Conyers Georgia off 138 yesterday to do a dine in. I waited 5 minutes for someone to acknowledge me which they refuse to do I asked if I needed to be in the drive thru no one answered, I asked be waited on no one answered. I know they saw me standing at the counter, they refuse to acknowledge me. I think it’s a race thing. They were black people to come in after me and they were waited on. I will be going on Facebook today to notify my friends.
I have been having problems at work with some guy who is 20 years older than me who likes me and is becoming a stalker. He told my managers he is in love with me and i feel very uncomfortable working with him. I have been showing my managers text messages from him for months and now they will be making him a assistant manager. My new general manager told me that it’s best if i leave because he’s been acting very crazy about me lately. Why should i have to leave and feel uncomfortable if they see everything he do.
We have gone there twice and been told they were closed because the system was down
Bought 4 Roast beef sandwiches all the meat was dark brown and The meat was hard ike it was sitting for hours had to throw them all away not one was even good to be able to eat I’m very disappointed
Went to Arby’s 1187 SW Gage Blvd. Topeka, KS. We ordered two curly fries, two double beef and cheddar medium sized meal deal. Also two little cups of cheddar. It came to 22.26 before tax. What we received that was incorrect was two regular beef and cheddars instead of two double beef and cheddar. We did not realize this until we got home. We called to tell them our order was wrong. We asked for the manager. The girl that answered the phone said she was the manager. If that was so, she had very poor PR skills.
She never apologized witch should be a given in this situation. She was very short and ready to get off the phone. I do feel like we should of pulled over in a parking spot to check the order but we didn’t. The receipt even says a double so why should I have to check something so simple. 3/19/2022. 5:10:44 PM
Order Id: AACW7KPUAJD6
My son went to Arby’s on 2101 rt 59 in Plainfield il. With my gift card and I had just checked balance which was 15.46 he ordered our food, the lady at window was rude! When he got up to window they took the gift card and said they can’t use it, it didn’t work! Handed it back too him and he had told her what was on it. She closed window in his face! He was going to pay cash, she opened the window and called him an asshole, he called her a name back. I am just so frustrated with ignorant workers that don’t belong in a job or think they can just get away with it.
Can’t ever get crinkle fries. Manager Aaron is the worst
I have 5 children we are in Birmingham Alabama I need hey for food we are on disability SSI as U no time is hard I live in pinson valley pkway lot 109 can u please help
I ordered food today at the drive thru and there was only one car in front of me. After I ordered and paid I was told to park on the side and my food would be brought to me. 20 minutes later I finally got my food after I saw multiple cars behind me, order there food and leave while I waited for 1 classic cheddar beef and 1 double beef and cheddar sandwiches and it was only the sandwiches we ordered. Why would that take 20 minutes to make . That’s us poor service and lazy staff. For the price I paid I feel like I was ripped off.
Sales ad idea:
“Boneless Wings and Onion Rings”
I went to Arbys on washington av north haven but in my order at 11:50 i was asked to wait in front of the store for my order at 12:05 i went into the store to find they forgot my order. When i asked the lady at the counter for my order she said i do the counter i have nothing to do with the window orders and went about her job like i was not there. I had to wait for the window person to be free to help me. i can believe i was left standing there until they had time for me.
Is the quality of meat at Arby’s horrible now ? Or is it bad only at 3351 southern Blvd. Rio rancho NM 87124 ? I have gotten bad stomach cramps twice in a row from eating there ! I am really y pissed off !!!
Why can’ we have an Arby’s in Guilford, CT. Nearest one is in North Haven, or even in Branford or Madison
Why cant we get an arbys in hampstead n.c
I own a business very close to the Arby’s that is located in Tri-County Plaza in Cumming Georgia. I stop by there several times a month to pick up sandwiches for myself and some of my vendors. The last two times I’ve been in there and asked for Arby’s sauce I have gotten back to my store and had one packet of sauce for 3 to 4 sandwiches. I just called the store to ask for them to let their employees know that they should be giving people at least two packets of Arby sauce per sandwich. And that I have been getting one packet for four sandwiches. The girl who answered the phone told me she was a borrowed manager from another store and has no idea how these employees are trained and has nothing to do with it. It would’ve been nice for her just to have apologized for the mixup instead of making excuses and then sitting there in silence. Very disappointed and will not spend my money at that Arby’s anytime in the near future. The girl told me her name was Veronica. I doubt that’s her real name.
I purchased a gift card from bj’s was activated for $15 tried to use at arbys and they said it was declined tried everything to get refund at bjs and they wouldn’t give me one, so tried to get a card or voucher at arbys and cause it wasn’t purchased from there store nothing they could do. Can you tell me how I can get my $15 back
I use to work at 4143 S Peoria, Tulsa Ok 74105. I worked there for almost 1 1/2 years and my experience overall was not good. Where do I send my letter of resignation?
Been coming to this arbys 2-3 nights a week. They have a 4 min wait between taking ever single order. When the line is 10-12 cars long. I normally never complain but this is only happening on the weekday nights not weekends. So uts always the same staff. When u get to the order menu they ask u to hang on then it’s 4-5 mins before they will even take your order. There will be no cars from the order menu to the drive thru window. It’s nothing to wait 30-40 mins to even be helped.
I am getting a total run around about getting my dtrs w2. Really don’t want to call the IRS and stay on hold all day, but your not giving me any choice
My y son works at your Benton ark store,the managers treat him like crap,then they went out to my wife in the parking lot and complained to her,lecturing her,when he is out of our authority,I’m tired of this ,he does his job ,I’ve seen him personally,the problem is that every one that works there is related,family,stick up for each other,nothing is ever done to the ones that work there,as a father I’m fed up with this,then the foods loesey ,you need to fire some people,I used to be a restraint manager,this shouldn’t happen ,my son tries to help as much as possible,on time,comes in on days off,when my wife gets told about stuff in the parking lot that makes me mad,run your resteraunts the way there supposed to be,no relatives working,friendly staff.stop the unnecessary abuse that goes on,they call him names,makes him upset,this is not happening anymore,I’ve even heard alot of complaints from other people that eat there .please deal with problems,don’t let them know that I said anything .
Salad at Arbys in spring Lake Michigan is past date and always brown ! At least a couple times a week!! Usually past date!!
We went to the Arby’s at airport blvd.. there was no sense of urgency and the manager was confrontational. We finally got tired of the bad service and left.
We rarely get out lately but tonight we decided Arbys on Hall street Tigard Oregon. While ordering the employee was extremely curt, and insulting. No good customer service there 6pm. The ‘gentleman’ at the window assisting was handling the phone calls while helping , no I would berating his own helper. When we opened the sandwhich it had been smeared with a hand print. He has no customer service skills nor team effort. We did not eat the sandwhich for fear of a non professional spitting on them while wrapping. Which he did wrap them. So let him know he needs to fix his attitude and not put it on display. No INTEGRITY. Will we back? 20 dollars to throw the food away because of rude, curt, unhealthy practice? Would you go back to a place to eat that you’re unsure of?
this is Jacob beam and I worked at Arby’s in Mitchell Nebraska and I just wanted to see if you worked with Mitchell’s Nebraska Arby’s another one of the sea if you guys are the ones that did the checks for Mitchell’s Nebraska and we got paid on Monday and I just wanted to see when it’s going to show up please give me a 720-276-xxxx
Please open an Arby’s in Manahawkin, NJ (08050). Thank you.
Took over 25 minutes to get lemonade and large fries, got water and large fries service was bad at Cambell street
Around 2:15-2:30pm went to arbys on bday in Columbia mo only 2people working at store claims she getting a lot of calls never took my order no hello got up to window an going to charge $9 and change I said I didn’t get the chance to place an order and in almost in whisper said whiny b as I just leaving
I love Arby’s but the one in new Iberia the service sucks and also why did you quit selling the mint chocolate shake that was a bad decision
Ordered two beef sandwiches today. Pine Grove, Pa. Beef was dark and tough/dried out. Husband even had a CHUNK of beef. Been there several times with no complaints but today was BAD! It will be a while before we go back. We do understand lack of employees but those you do have should hold up some standards.
Sand ridge Tennessee store out of fries before noon ona Saturday!! What?? 5-07-22
My fiancé found a SCREW on his sandwich. Thank god he noticed it before he bit into it. This is DANGEROUS AND UNACCEPTABLE. We are FURIOUS.
You might want to change the store hours on the website. Went to visit the Arby’s on Dallas Acworth highway in Dallas, Ga . No one acknowledged us until my husband asked if they were closed. The young man’s reply was yep! Maybe have them cut the lights out and change the hours on the website saying they close at 10 not midnight
I love your farmhouse salads I get them all the time but today i got one and was so disappointed !!! You cut them down to like a side salad but still charge the same price! Well you just lost a customer I’m so disappointed in you . If you make them smaller then make the price smaller. Even the chicken strips were so small. I know your no going to change anything but I just had to speak my mind
Yyyy are you closed in Wake Forest at 5 pm ??? Mon. The 16th ???
We as an office order food from you a lot. We will no longer be eating Arbys because they will only allow 2 separate orders at a time through the drive thru, but the inside doors are locked. This has caused your Towne lake, GA location to lose a good bit of business.
Drive through Thursday evening around 630 pm Cockeysville Md York road. Curly fries soggy little coating on them oily tasting. Shake asked for no whip out it on and had to get remade but dumped it out if cup into a sink and used the same cup to refill it. Food was poor. Highly disappointed. Second time drive through food found lacking when this location use to be high quality food and personal that cares about their work. Perhaps a Secret drive through by a corporate person should occur. This location has declined immensely I’m sorry to say in quality. Thank you.
Who would be the head person NOT a manager in arbys on brookpark on ridge road i can talk to about whats going on there secretly ?
I just want to let you know that you lost some longtime customers. You advertise that ” You have the meats ” That is NOT true in Adrian Michigan. They are out of beef. More than they have it. On 5/20/2022 We went there for our last time. It’s the 3rd time in two months that they did not have any beef. We don’t need the disappointment any more. There are to many other great choices.
Arbys in Fairfield, manager Maria was extremely rude and they got my order completely wrong . I will post the gross food on yelp
We bought two of your hamburgers and they were raw in side I got sick throwing up I called arby’s said that’s the way they come medium rare yuck I was sick all night over this plus paying $6.99 a piece
BELOW IS A COPY OF WHAT WAS SENT TO LOCATION
This location ( 301 Hamilton Rd, Gahanna, OH 43230 ) has a reputation for being rude ,lacking service, and low quality. you are loosing business quickly… if you even care. look at your reviews. my brother lives very close to this location location and laughed at me when i told him what happened. he said ” no one goes to that arbys ”
they are useless and rude and slow.
i am sending copys of review and this followup to your corporate people.
i dont think you will do anything . you have not so far . according to the google reviews.
i love arbys , i can find another location to go to. can you find more customers?
Dan Fox dfoxxxxx @gmail.com
Milkshake machine has been broken for over a month in the South Hill Va restaurant
My order was missing items but charged. Manager told me call doordash for refund NOT her. WTF. This was Fountain,CO#08422 (Mesa Ridge) It wasn’t doordash’s mistake! I’d like my order refunded.
Went thru drive thru at 10:30 Sunday morning, employees were there would not respond the sign on the door said open at 10, went back thru and nothing. Salem VA store
Arbys in Denton Tex, on university dr. Is absolutely awful!! Floors are greasy and sticky. Condiment dispenser was dirty and not working. The trash cans were filthy and the ladies restroom was disgusting. The toilet seat had feces stains all over it. The place needs to be addressed
Went through Arbys 4766 Highway 58, Chattanooga TN 37416 order I’d AaDZFkuqagbk Dt341-DT employee-jaylen . The person asked if I wanted to Tip, I said what ? He said tip 2or 3 dollars . I said no , he then gave me the wrong order which I didn’t realize until I had left. Very disappointed . I called the store to complaint , the party on the line said he was a manager , didn’t give his name or anything . Said he would talk to them . All in all a very bad experience with this store .
I tried the new waygu burger . It was good . I wasn’t sure what type of meat the waygu was , so I turned to google . Imagine my surprise to find out it comes from Japan . Nothing against Japan , but we have perfectly good USA beef right here . We also have a lot of farmers who would love to have some business . Please support the local farmers and The USA .
Milk shake has been down 1 and half months. Said they didn’t know when it will get fixed. Wasn’t the answer I wanted to here. Store #06389 Montrose Co
Don’t bother getting the Waygu burger at Arbys … looks nothing like the picture …the Waygu burger was burnt and dried out. I called and spoke to a manager and she had an attitude about it and told me “it can’t be burnt we drop it for a minute and a half “… well it IS burnt and dry and awful … what?? How are these cooked ??? We can’t have fried food on our diet so you fry them. ??? Or microwave them ??? You need to adjust how these are made . And someone needs some training on how to talk to customers and not Interrupt them 😡Terrible experience and not a good burger at ALL!!!
This crap is NOT waygu …. False advertising
Does this look like a good burger ??? Nope 👎🏻 it was disgusting
Hardee’s burgers blow these away !!!!
It’s not true wagyu and is mixed with other ground beef so it’s false advertising 👎🏻😡 The “wagyu” in this instance is “American wagyu,” which is a cross between Japanese Wagyu and other cattle.
NOT TRUE waygu
Arby’s markets this burger as “a blend of 52% American Wagyu and 48% ground beef.” Wait, what’s up with the second half? It’s just ground beef? Not “100% certified Angus” or whatever marketing nonsense?
It’s troubling that the Arby’s press release can’t even get to the end of the sentence before it lowers its meat standards.
The end result here is a weird hybrid of expensive steak and generic beef that ends up being unremarkable in any way. Ultimately, you’re just paying for the marketing.👎🏻👎🏻😡😡😡
I had catering done for my daughter’s graduation party. I was sent a letter with an email to reply to about how my service was. The email doesn’t work!! I wanted to say that the roast beef was delicious, however the buns were all thrown in a box and smashed for the party. I ordered 25 pounds of meat and was only sent 3 small cups of arby’s sauce. That was such a disappointment and I couldn’t go back for more because I was having a party. Thank yoi
My daughter currently works at Arby’s in Cleveland GA and she has been coming home and complaining about how her employers are treating her they are discriminating against her due to her special needs. They have called her slow and other names. I don’t appreciate the way my daughter is being treated and she is wanting to quit to go and work some where else where she won’t be discriminated against
I went to Mt Vernon Arbys last night after placing an order through the mobile app. The doors were locked and Ive tried calling 6x since then with no answer. I called corporate number 2x with no answer. My bank would have to cancel my card and dispute it just to get a refund. Its quite ridiculous I cant even get ahold of anyone for a refund on food I paid for but didnt receive. This is terrible customer service and I would like a call ASAP for a refund. Thank you
please bring back the salads because i am on a strick diet . Sinscerely Erin
Arbys is my favorite fast food restaurant because of your wrap sandwiches. I have to avoid bread so the wrap is for me. I’m disappointed that the coupon for the wrap is not in your flyer. Will you have them in your next flyer? Could you please send me some of those coupons? I would really appreciate it.
4728 Cliff Drive
Erie, PA 16511
Montgomery road, kenwood Ohio My family ordered $26 worth of food at 6:15pm or so. While at the window I asked if we could have or buy a side of Tzatziki sauce for a gyro when suddenly a cook yells from the back very loud and abusive language that they won’t do add ons at the window. The guy then proceeded to come to the window with the manager and again yells the same thing. So I asked if I need to come in and pay for an extra side of to Tzatziki sauce. I did not go in because the worker still seemed hostile about a side of sauce.
We love arbys but the workers and management at this location have no clue what consumer service is. Sorry to say but we will not be doing business with your company due to the ignorance of a few bad workers.
Ashtabula arbys 674. 1057 w prospect rd Ashtabula ohio 44004. Always a shortage on bronco berry sauce. I feed a family of 5. Every time i go to arbys I ordered the same thing, 10 chicken sliders and 5 curley fries. And i ask for 5 bronco berry sauces. The only time i have an issue is when i order it from the Ashtabula location. Can someone please get the Ashtabula arbys some bronco berry sauce.
Was at the drive thru. The person that took my money before I payed there was a sign on the window. That if i have app on my phone. That i was suppose to receive a free arbys sandwich. Plus. I was not ALLOW to get a senior citizen discount as well. I ask for a MANAGER she said she was the manager. Ask her why i do not receive the sandwich. She was not HELPFUL. I also was told by her that why am i waiting. I said to receive my food. She disappear and never help me. 219 677 xxxx. Schereville INDIANA STORE. Call me please. I am 68 years old
The arbys over here in north Dallas, is trash that won’t burn. Please tell me why the dining room isn’t open today at noon, on a Monday? Like what? So i try to open the side door and the front door. And there both locked and the eomplyees are looking at me like they have done seen a ghost or some shit. This happens all the time. I just need someone that store to participate in there job and open the fucking front door, and there wasn’t anybody in the drive threw either. So save your time and effort when ya want a roast beef and go to someone who cares about there patrons.
Arby’s on Salem Ave in Dayton Ohio ever is open at 7 730then I ordered2for 6classic Mac cheese out of Mac cheese so I got 2vlassic for 6 add lettuce tomato Mayo they in returned charged 1326 for 2classic deluxe I said that was wrong they laugh then charged me 9562classic deluxe that was cold and very fried out I love Arby’s but that one is out of control I’m very in happy did satisfied it wD nasty not happy nothing but problem s out this store always out of everything I want something done bout thisasap
I’m contacting you guys to let you know about a very unsanitary and dangerous condition of food coming from the Arby’s of my dad and I ordered tonight popping and honestly I’m appalled I’ve already contacted the health department as well as the store but the store didn’t answer their phone and when they did answer the phone somebody hung up on me when I told him what the complaint was about.
Was discussing my turkey swiss and spicy mustard you know turkey sandwich is so hard I can even cut it with a knife the tomatoes were white and moldy and so was the cheese and so was the bread and it didn’t put the other ingredients on there that I asked for either my french fries were moldy and words extremely hard and were cold when it came but my dad’s were hot which means they didn’t just sit around and it didn’t just take forever for them to get here my dad ordered some jalapeno poppers she said he didn’t notice a difference in the jalapeno poppers but he noticed a difference in the sandwich that he got and the original Arby’s barbecue sandwich said he got or roast beef sandwich said he got he said they did taste off and kind of hanging when I took the box and the rappers and pictures of them and video of on pointing out everything like the health department ask me to there was a bug that was squished on the box inside of the box of the sandwich and on the inside of the rapper for the Arby’s roast beef sandwich there was clear white and sticky stuff all over the inside of the rapper as well as the rapper being riddled with some almost looking like somebody’s braided milk on it and let it dry before he put someone in there his fries were also he said they tasted sour and they just tasted off and now he is actually in the process of throwing up because his stomach started hurting I didn’t eat mine until after I gave him his his dinner and cleaned up the kitchen and finished my school work so he ate his when we first got the order around 7:00 I ate mine about an hour ago I tried mine in about an hour ago and because of dental procedures that I’ve had done I have to cut my food up so I can actually chew up without damaging the the work or hurting my you know or causing it to where the procedure is going to take longer I couldn’t even cut through the corners of the bread with a knife with a sharp red knife I had to saw it this is more than unacceptable I would like to send you the video and the pictures and not to mention we’ve never had a receipt that had been covered in Coca-Cola’s stickers on but only in the areas where it showed the store location and the store phone numbers and corporate phone numbers and half of the recent on the bottom is completely ripped off where it states how to partner the instructions calling corporate and the surveys and stuff but the other bag was flying it looks like all the other bags we’ve ever gotten from them I and my father will be seeking legal action if any help issues come from this and if we are not treated the way Arby’s has always been known for treating their customers which is with exceptional care and respect and concern and kindness when my dad ordered the app he ordered on the app when I called and I said I need to talk to somebody about the condition of the food and an issue with the food and the lease it said whatever we’re not dealing with that it’s 5 minutes till close and let you hung up so I decided to contact you guys I’m not one who ever complains ever ever I’ve been putting to anaphylactic shock because somebody accidentally forgot to take or cooked seafood next to my dish after they had been made aware that seafood will kill me and I didn’t even complain like I am complaining now with those people and those restaurants I just asked them to be careful next time and one back multiple times again but this is a health hazard and this could possibly become even a deadly issue I don’t know what kind of mold was there I don’t know what kind of flu is during that bag that my dad ate the roast sandwich added how do I know he didn’t get coveted how would I know he didn’t get to see from it how do I know I didn’t so we will be going to our doctors tomorrow and letting them know what happened in our concerns and with me being just tested for allergies and already having anaphylactic reactions today after going to my allergy doctor I’m even more susceptible do you have any severe possibly deadly allergic reaction from whatever mold or whatever product is on it and those in our order. 129 W 9000 S, Sandy, UT 84070
Sandy, UT | Arby’s 1239.
If I do with my phone number as well because I want someone to call me back tomorrow when you guys open up at the earliest convenience the health department has already been emailed the video and pictures of the food and everything else and told exactly the same thing that you were told in this correspondence and I would appreciate it if you could please send me proof that you have addressed this concern and have taken it seriously with the store as well as any correspondence regarding this situation and I will provide the same in return.
We also didn’t even receive everything that we ordered on the receipt I will also be sending you the doordash receipt I’m not meaning to be disrespectful or sound mean or threatening in any way I am honestly so panicked you’re coming over this that my limbs are going numb and my heart is palpitating really fast and I’m consider going into the ER and taking my dad into the ER tonight.
We’re not going to go in unless we absolutely have to tonight in case we have some type of adverse and kind of chocolate reaction from this which is very possible at this point I don’t know if those I mean with the way my dad feels with the way I feel as well as being an advocate for substance abuse recovery and addiction I feel like if something has been put in the food and I know that’s not the case or at least I hope to God that’s not the case but that’s how worried I am about this and concerned I am to the point where like I was in tears when I found all of this out because made it extremely clear and explanatory about how this is really really affected me and my dad.
Please contact me ASAP I would really like to give you guys when I get the health department as well as figure out what we can do about compensation what happens if somebody did do something with tampering with it to intentionally hurt us what happens if we do get sick from this what happens if you know nothing happens and because we’re too high risk individuals for exposure and needs to be done soon like ASAP so like I said I’m going to provide you my phone number on here so you guys can contact me I’ll put my email in the contact below but I will also give you a backup email that you I need you to try to contact me on to contact me on as well so that there’s no chance of us missing each other’s correspondence.
Thank you for your time and understanding and patience and I await your phone call.
Why would you discontinue potato cakes?? They were uniquely yours. Everybody and their dog has French fries, just because they curl does not affect the taste. You know the old saying, if it ain’t broke, don’t fix it. You messed up!
Food was placed on the ground because I refused to pull away from window to wait on my order. 3 others had pulled away already. Nobody behind me. Waxhaw NC location. Manager was in on it too.
Salem , Virginia on west Main Street location! Not washing hands properly, employees not in uniform walking around , touching hair then food , talking crap about customers while I’m right here in the drive through window with it open. This arbys has gone down hill in the worst of ways . Seems like a lack of actual management or professional appearance in this store location which is super sad to see especially since I have been an ongoing customer here for over six years and was previously an employee to see a place that I used to be proud of turn to crap has honestly been an awful sight to see help fully This comment will do some good and they will get some new management in there to make the place run how it should again
Arbys store at i10 and highway 301 jacksonville Fla very poor customer service employees to busy talking to each other than taking care of waiting customers no ice in drink machine you have to go over to restaurant next door this has happened two times that we visited this store the employees are more concerned about the drive through people than the line inside the girl behind the counter held my food in her hand and started a conversation with another employee while I waited for my food .there always out of something poor management
Not a comment more like a very big complaint. I used to work for one of your locations. I haven’t been paid for the remaining amount that I’ve earned being their. I stopped working for this location when I was informed of a fraudulent account with my information had been made and no one wanted to help me figure it out. I would like to receive what was owed to me on July 1st. I’ve made numerous reports about it and still haven’t received any contact
I was at store 1960 and ordered new fish with crinkle fries and 3 piece tender plate with crinkle fries. I got 3tenders by themself nothing else and fish with curly fries. 14.10 seems high. I don’t care about the money. Misty the manager told me the fish doesn’t come with fries and I was lucky it would have cost much more. The picture on the sign shows fries. As usual no body cares. You need to fix this. You can’t cheat customers and keep them
Why don’t you guys open a store in the Near NW Houston area. Houston has the largest Medical Center in the world but has a limited footprint, so, now this area is developing into an extension of the Med Ctr. The major neighborhoods in the area are Garden Oaks and Oak Forest (GOOF) that is supplying housing to all of the young med personnel moving into the area. Please consider it. There is a site on the corner of 34th and Mangum that is a former chicken restaurant that would be great.
I just walked in the Arby’s on University St. in Denton, Tx.
It was filthy!! I thought I would get a disease just standing there. I walked out and will not return. No excuse for this FILTH!!!
Why did y’all discontinue the damn pecan/apple chicken sandwich? That was the best thing in the menu…
Today was my last purchase at Arby’s in Lebanon, Oh – or anywhere else. The 2 roast beef sandwiches were not even warm but worse, we were shocked at the size of the bun and the lack of meat. $16.01 went in the trash can at home. Embarrassing.
We want potato cakes bring them back
I am one of the over 6 million people who will have to stop eating at your restaurants do to the addition of seafood. I along with my wife have allergies to seafood and now we cannot enjoy the food you provide. Many people who have allergies cannot eat in places like yours because they do not take proper care of the things fish come in contact with. such as the grease you fry it in. One restaurant we use to eat at said they cooked their fish in a separate vat. Yet they could not guarantee that when they strained the grease that it would be put back in the same cooker designated for fish. They said it could accidentally be placed in the wrong vat.
I really enjoyed eating in your establishments. Sorry to say goodby.
Your company is trying to add a ton of things to your menu. Arbys customers do not want all of the creative new stuff, honestly some of it sounds unappetizing. You got rid of your potatoe cakes, which is one of the reasons I came to eat there. Beth Vincent Omaha NE
I am so very angry at your Arby’s on Airport Road in Arden North Carolina my husband was accused of telling an employee to go to hell I was so shocked my husband asked the employer for the cup for our drinks the employer ask which size my husband then said regular so we got a drink I sit down and my husband went to the counter to wait for the food next thing I know there’s a employee accusing him of telling another employee to go to hell I was watching the whole conversation and listening then the manager came out with a big attitude stated he thought my husband was being rude when the manager was very rude we asked for our money back and left this place I have never in my life been approached in this manner my business will never go there again I understand right now is a hard time to have good help but I also now understand why this place is never busy for someone to lie like they did We ask if they have video to look at the camera because we did not like being accused of something that was not sad the managers answer was we have cameras but no audio I would like to know if this is true again very rude manager
I am a little pissed off. First you discontinued the Crispy Fish Sandwich. Then it’s like liar liar pants on fire a couple months later with Shrinkflation and the introduction of Fish sticks! I am not impressed and I spend a lot of money at your chain. And, I am not a kid I am a 62 year old retired man in Arizona. Pixxed Off In Yuma!
A few years back you did big ads on a fish sandwich, that sucked me in. It was a bun with a fried piece of cardboard in the middle. Never went back. But, NOW, you are doing it again with big fish & chips ads. Bet the fish doesn’t look like the ads. Gorton’s frozen fish did the same thing, beautiful fish on the box, cardboard fish in the box. SHAME!
Please Consider Opening an Arby’s in Elizabeth City, North Carolina
Space near Walmart or Old Wendy’s ( removed) across from Sentra Hospital and College and YMCA. We use to Travel to our Job’s, SC was the last and we ate at Arby’s EVERY week! I just miss you!
I’m saddened to see the systematic elimination of all of the healthier options that you could count on Arby’s having. Apparently, at least in Colorado Springs, at the S. Nevada location you can no longer get the grilled chicken, now fried is the only thing available. No more salads as well; not even a side salad. Pecan chicken salad is wonderful but only seasonal. Fish is a good idea but again, it can only be fried. And let’s top it off by bringing burgers back. As I recall, Arby’s was billed as the break-away from burgers place. I used to go to Arby’s 3 times a week; now sadly it’ll only be once a week. Until they do away with the turkey and then it’ll be zero.
About Arby’s at 82nd and King Rd in Happy Valley. 1st its a bad location, to park and also get in line. EVERY time we come, we dit in line for 10 minutes per car. Always short of help and the lobby Always closed. They allow ppl to place lg orders which contributes to the drive through frustration. Ppl always get mad and leave and go elsewhere
Tried the fish and chips not like the commercial size of fish sticks not crispy and over priced complete rip off
Arbys Campbell horrible general manager a joke never handles any situations
No complaint yet! I live in Weimar but go to VictoriaTX quite often. I’m excited to see an Arby’s going in in Victoria. Asking you to PLEAS3 hire some people who believe in customer service, and you’ll have me for a customer and I’ll tell al my friends.
The store in Waynesville, NC, the personal there need an attitude adjustment. I was there today for lunch, next in line to order, when a man walked in with a sack full of food. he opened his sandwich and said someone took a bite out of his tomato and the french fries were unsatisfactory. A couple lady employees walked up and told them he did not want the product. They got into a very heated discussion. Finally I interrupted and said the customer is always right. The lady behind the counter yelled oh no they are not. I said with your attitude I don’r want to eat here now and left the building. What drew me in was the ad for your fish.
Please look at Building an Arby’s in Willis Texas north of Conroe Jersey Mike’s is going in now and we need an Arby’s bad
Just had the WORST experience at Arby’s Laurens,S.C. location! I had got the brisket sandwich which was biting into nothing but fat and on top of that tasted ranced. The manager there had the audacity to tell me that that is how it comes and she would not refund me my money. I had only token one bite out of it! Then when I asked if I could get sething else in place of it like what my son had gotten she told me no I can get what ever meal she decides i can get and that is chicken fingers. I then asked her to put herself in my shoes and asked politely how she would feel? She responded by saying,” I wouldn’t of complained!!! That is why I l am reporting this establishment. – utterly astonished
I was there on the Madison street store at a close the 455 today there was two cars ahead of me no cars ahead of the two cars no cars behind me and it turned to 454 when I got up behind the other cars first car left at 56 the other car waited about a minute because you can hear them ask their order he ordered then he moved forward exactly 5:00 I got up there she said wait a minute I said I’m trying to get here before the 5:00 expires then she asked me if I had coupons and I said no I said it says 2:00 to 5:00 and I’m trying to get my food ordered before that she said well I’ll be right with you she came back at 5:02 I’m specifically on the time because I know I was running close because there was a big car accident down on Raymond and Shelby Street so I know what time I got there I know what time I try to order at 5:00 she told me to hold on then at 5:02 she said I can’t do it because it’s 502 I said I’ve been in line you told me to hold on she said go to hell exactly what the lady on the microphone said sorry go to hell I’m not happy about it and I’m not happy about not getting my food from 2:00 to 5:00 I know I was close to time but it’s like a time clock you clock in exactly the time the minute before you clock in that’s when I clocked in to order food I was in line the red car when I went back around was gone the black car was still standing there talking to the lady in the window which was a chocolate covered girl because we’re not supposed to say black I’m white I’m not trying to make it racist so don’t try it just always have to cover my ass anymore in this life anyway when that told me to go to hell at 5:02 wouldn’t let me order my food I’m a little pissed about it I never have to complain sometimes it’s my fault yeah I was running close but you know what I use the clock in time and I was clocked in in line ready to order and she tells me to hold on at 5:02 and then tells me she can’t help me and told me to go to hell I told her I won’t be back no more to shame I have to go to Washington Street or somewhere else now because I just refuse to go back to that store I didn’t disrespect it they disrespected me who knows she could have been a manager I know cuz I am a manager on Shelby Street off of Raymond if you’re in line they should know the cutoff time yes it’s fine but you know what that lady I was there at 5:00 when she asked me she told me it was 502 and go to hell that’s what pissed me off
I frequent the Monroe NC location often. Even though I say I’m never going back. I like the food there, but the service is the absolute worst of any drive through I have ever used. I don’t give a damn how many cars are in line, you are going to wait longer than any customer should have to. When ask why it takes so long, “we’re short handed” That’s not my damn problem it’s yours. I’m always pissed off when I leave. No excuse for not rectifying this.
I love Arby’s. I just moved to Ocala and went for the first time today off silver springs. I am a caregiver, so I was also purchasing for my client. The manager was running the drive through and shouting at his employees that he can’t do two things at once and could someone besides him do something. My bun was extremely old and My client wanted half curly half crinkle fries, client being 76 years old. The manager said “we don’t do half n half”. I said we paid the upcharge and he didn’t even look at me. We decided to leave and go to McDonald’s. We will not be back and Arby’s is very easy and enjoyable for my client to eat. Wasted $16.52. Kelley Wyman 352727xxxx
Had dinner at your store on South College, Wilmington, NC. People where great and the food hot. The price fair. The new fish dish was Ok not like you see on TV. They were out of tarter sauce out of ketchup. Sad
Arbys resturant#8735 manhatten blvd. Is one of the worst! The store is literally run by teenagers with no manager or adult supervision. If these fast food places are going to hire teenagers, they should train them properly and respect the food they are preparing instead of playing with. They also need to pay attention to the order
I always look forward to your fish sandwiches. I tried the meal you are offering. It was terrible. Fish pieces were the size of cheese straws served in the cardboard container for fries. The advertising pictures paint a totally different picture. Drop the meal and stick with the sandwiches.
My daughter went to Arby’s on Mid rivers and highway 70 St Peters Mo last night 845 pm thru the drive thru was told by lady working”sorry their is only 2 of us working tonight we won’t be able to cook you any food ” wth,then turn off lights and close up,a wasted trip,hours say open Thursdays till 10:30pm
Arby’s on Meriden Waterbury rd I Southington, CT has gone down hill. Always my favorite go to place for fast food because of quality and friendly service for years. Last two visits unhappy to see they no longer have my favorite sandwich I have ordered something different. Both the chicken sandwich and the Ruben have been sloppy in presentation. Thrown together unevenly. Both visits they were not busy. The last (yesterday ) when I picked up sandwich and inquired about chicken salad sandwich the man (not teenager) was very rude.
I never write to complain about food or service at places but am so angry I had to let someone know. Thank you Just a note the happy hour cookies
Price goi g up $.49 is rediculous.
Just send my kid for the fish and fry meal. Saw it on Tv. He got there and he said the meal was out of season. So, my question is, why the hell would it be out of season? Last week we went there and got the beef and cheddar sandwhiches. They put the cheddar sauce on our sandwhiches with an eye dropper in other words there was barely any cheese! I would like a refund and if I don’t get satisfaction I will NEVER go to Arby’s again!
My name is Mosherrie Carter. I visited one of your establishments on this past Saturday and I was treated very poorly. I ordered a meal and I was not told that I had to ask for the crinkle fries with my order, the lady that helped me at the window was very rude. I was not asking for a miracle I just wanted crinkle fries. She came back to the window and told me that I didn’t specify that I wanted those fries, I apologized and again expressed that I wanted the crinkle fries, the lady was so very rude to me and I couldn’t understand why. She ended up telling me that they were out of those fries so I couldn’t have them.
Up until that day I was a very big fan of the Arby’s restaurant chain but the customer service that I received made me feel that I never want to eat/spend my money with this company ever again. I also am a supervisor in food service so I never expected to be treated that way. I go above and beyond for my clients.
Managers found out last night that someone had lice and waited til next day to tell anyone and now I’m missing out on work BC of them I don’t think its fair and it makes me angry
Past due wages from Dewitt location. I see a previous complaint from Greenville had the same issue. Is this a repetative practice?
I love Arby’s but we don’t have one near us so I was just wanting to know if you have any plans of putting an Arby’s in or near Seaside Oregon. I think it would be a great place to have one here.
I went to one of your locations and the service was bad because they didn’t have on hair nets or gloves
No roast beef Un Believable drove 2hours stopped for food nothing
I ordered 3 prime rib sandwiches, 2 medium fries , the food was horrible , fries were hard as rocks and cold as ice , the prime rib sandwich was cold ,, absolutely the worst I’ve ever gotten from the location . 35.00 worth of food went to the dogs I asked for horsey sauce and got two ,, I had 3 sandwiches . HORRIBLE !!!
I’m very disappointed. I went to the Arbys on a 1319 Bridford Parkway, in Greensboro NC. We went in ordered our food got all the way home just to be shorted a Beef and Cheddar and curly fries. It took over 5 or more calls to get ahold of anyone. When I got someone,they didn’t speak and then hung up. We hadn’t been back to that location until today. We won’t be going back. I could understand if they were busy,BUT they were not busy.
Please bring back The Big Montana! McDonald’s brought back the McRib years ago, you would make many customers happy, and a great marketing strategy.
Bad service stole 3.09 from me on 9-16-2022 I need a call
My husband ordered the new steak sandwich and didn’t get peppers or onions on it. He was told that the peppers and onions were discontinued, but the commercial is still showing the peppers and onions.
The manager at Arby’s in dothan alabama store number 5689 Andrea Senn is rude and disrespectful and uses extremely foul language towards her employees. All new hires are supposed to receive a handbook and the proper training to do their job correctly. Andrea has failed to these things correctly and then curses at her employees for not doing their job correctly when it is her job as the manager to make sure everyone is trained properly. I love my job at Arby’s and wish to keep it. I would like to remain anonymous about this situation. Numerous people at her store have complained about this and nothing has been done. As a manager she shouldn’t speak to her employees like she does… and in my personal opinion she doesn’t need to stay the Manger… she doesn’t deserve this position. I’m currently working at Arby’s and for me to do my job correctly nd efficiently.. I deserve to be trained correctly as does everyone else. Something needs to be done immediately. Nancy has been informed once before about this situation and apparently nothing was done. Arby’s store 5689 in dothan alabama needs a new manager who actually does there job correctly. A manager isn’t supposed to curse at the employees like they are trash. Please remove her from this store and place someone who actually does the job correctly.
Just left Arby’s in West Branch, Mi. Meal was fine but the music was disturbing. Can’t we just eat in peace? Do we always have to be forced to listen to someone else’s idea of “music”?
Your employees at Arby’s attached to Pilot 4075 Jones Branch Road should be reprimanded seriously. I went yesterday 09/27/22 after fueling around 8pm. These two young men much enjoy messing with people food. I purchased the 2 fir 7. Roast Beef and Gyro.. These Arby’s sandwich were DISGUSTING. The Gyro must have been old meat because I became question so didn’t eat the whole sandwich and the Roast Beef fo better. Cheddar sauce and some other sauce put on bottom bun. They were laughing so didn’t interrupt since preparing my food. Came home ate part of Gyro got sick threw away. Today went to eat the Roast Beef it had a funny taste so examine. I will not be subject to young people sabotaging my food. My next step is to report this to the Jacksonville Restaurant Report. Please realize something worse could have happened due to your employees issues. Food is nothing to play with and makes your company look bad because of their bad behavior. NEVER GOING THERE AGAIN!!! Plus never received receipt. Now I can why. Smh
Went to store 5574. Drivethru. I have never been to Arby’s so i asked if they has onion rings. Tall heavy set black male said with a smart ass remark. “We stopped selling them 6 years ago”. Ok! Got up to window and he just looked at me. He had no name badge on. Receipt shows “Tre” as employee. Receipt number DT371. Dated 10/4 in the amount of $10.91. He didn’t even speak to me just took my cash. Never offered me sauses. What is the problem? i was treated with such disrespect. You will no longer see this customer and i will assure you i will not be the only one passing by your store and finding food elsewhere.
Visited Arby’s #1166 in Sacramento, CA, used the drive thru to get 2 pork rib sandwiches and a curly fry. Paid and got receipt, showing 3 items. When I opened the bag at home, NO CURLY FRIES. I will not return to Arby’s or recommend Arby’s to anybody.
Hello, my name is Tyler. A few days ago I applied for a shift manager position. I have to ask for my safety and on a professional level does your company typically conduct a interview via text message? Reason for the question is the recruiter “Matt” was trying to do so. After 2 questions I told him I rather have these questions asked in person as it wasn’t professional and that I feel like it would be more professional to have a in person interview. I have no idea if I’m being scammed or not with personal questions being asked. After I stated I rather have these questions asked in person Matt continues to ask me questions then gave me a location to meet a different individual. I just want to make sure I am not being scammed.
what happened to the Walla Walla WA. franchise?
We went to Arbys on Friday October 14,2022 we went n to order no one was in front of us and it took them 10 minutes before someone took our order we were on our half hour lunch break then when we got back to work our order was wrong and cold
Please bring Triple Chocolate cookies back. Is there anyway I can buy them still frozen?
My husband purchased a chocolate shake from the Arby’s location at Schaad rd in Knoxville Tn. A short time after drinking it, he began to not feel well. Today has been 3 days and he seriously ill with severe stomach cramps and diarrhea. Something needs to be done about this restaurant…. This is not the first bad experience with this location. I will be consulting an Attorney to see how we should proceed with this matter.
Please bring back the Rockaberry sauce. It was a sweet hot tastes either the poppers. No good otherwise.
Recently stop by a local Hardees in the saint peters Missouri area in order through the drive-through a couple of your famous beef and cheddar sandwiches. When I got home I was shocked to see that there was some type of barbecue sauce added to both sandwiches. This is very upsetting and I did not ask for any condiments added to the sandwiches. When I contacted the store The manager mentioned this is something new they are adding to that particular sandwich. I asked why they didn’t notify me of this ad that’s not the sandwhich I ordered and he just mentioned again it’s something new we’re adding to our beef and cheddar sandwiches. Can’t understand why this wasn’t mentioned at the time I placed my ordered ?????? I’m requesting a refund plus as I did not consume the meal a long with the inconvenience I incurred. I truly enjoy the food Arby’s has to offer and would accept a $20.00 gift card as compensation for the inconvenience. Thank you
I have gotten some arby curly fries frozen at Walmart yesterday and I opened the bag went to take out green with mold on the could not even cook them at all gross
I like to eat at the Arby’s on State Road seven and Belvedere Road every time I walk in there nobody pays attention to the counter I stood there for 15 minutes before somebody help me they were out of all dispenser sauces nobody seems to have a sense of urgency or care very disappointing
Store 01557. Filthiest Arby’s store I have ever been in. No ice in the soda machine, no gloves worn while preparing food, floors sticky with spilled food. Bathrooms were disgusting!
I live in Salisbury NC and was at the Arbys on Jake Alexander blvd. After waiting 30 minutes in the drive through I finally get up for my food. I started to check the bag to make sure all my order was there and was told by the cashier if I was going to check my bag then I needed to leave. Of course I didn’t get all my food and I live 30 minutes from this store so I wasn’t going back. If this is how your employees are going to treat customers then you guys need to close the doors!
Bring back the fresh salted caramel cookies. The package ones no where close to the same.
We just left the Arby’s on James Island,SC on Folly Road. Our food cost well over $40 and the quality was absolutely awful. I ordered a half pound sandwich and the meat was raw and cut so thick I could barely bite into it. Completely inedible! I wouldn’t feed it to my dog. I’m extremely disappointed and will be returning to Arby’s. Get with it!
I went inside the Arby’s store #8884 in Yreka on 12/01/2022 order I’d: AADR6K7WACBE to order food and their was 4 people standing in line and the cashier said she had been there since 8:00am and she was going to take a break and left the front counter and we had to wait about 10 minutes for someone to help and then that employee couldn’t take the money. When we finally got to pay the employee was back from break. When I received my food to go the hamburger was cold and my buffalo ckn wrap was horrible and fries were cold. I have never seen a business just leave customer at the counter and go on break. The employee had keys that left the front so I am assuming she was the manager. It took about 20 minutes to get the transaction completed. I’m very unhappy with this Arby’s and can’t believe the service we received. Thank you, Linda Beck 678-485-xxxx
First I would like to say that this is the first time complaining about the food at Arby’s. I went in tonight and ordered two beef and cheddars and the meat was all fat and gristle. It was very nasty. I was also charged twice for some reason, I am waiting to see if the charge gets credited back to me.
Is your roast beef meat different. It seems more like steak um.
I’m so disappointed in the service and food I have gotten. 5029740410
I was at the Arbys in Campbellsville KY at approximately 9:00 on Saturday night May 20. Me and my 2 sisters was eating and the mgr locked the door. We knew we had 2 more coming to join us that was in the parking lot and we asked if they could come in, knowing they didn’t close till 10. They wasn’t ordering anything major, but when asked the mgr said “preferably not!” And refused to let them in. She said they had been having register problems but continued to take drive thru orders, we watched them fill numerous orders. Why post times to close of you just close when you decide! Not happy at all with this Arbys at the moment. We was just trying to be together after a long day at the funeral home paying respects to a family member!
Weirton wv Arbys. Ordered 2 for $7 chix sandwich and 6 mozerella sticks and was charged with he reg price and received jalapeño bites
Just had a waygu burger and it was AWFUL! The bun was saturated with ?.. what a mess! The sauce (?) was ALL over, lettuce was like it was sitting in something all day!, meat tasted ok, really hard to eat. Never another!!!!!
Arby’s here in swissvale Pennsylvania
Stop by to grab a bite went inside stood at the counter to order my food and the employees in back preparing said hello but the lead manager kept walking pass me rude ignorant I stood there at the counter for more than 7 minutes there wasn’t no line I was t He Only one nobody else was in lobby first time there we need a lawsuit
I just bought a chicken salad sandwich at the drive-through in Savannah, TN. The wrapper smells so much like tobacco smoke, it makes the sandwich stink too. 😡