Verizon Wireless Headquarters

Verizon Communications, Inc Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Verizon Communications, Inc Headquarters.

Write a review or read complaints from other customers.

Verizon Communications is the holding company for the brands of Verizon, Verizon Wireless, Verizon FiOS Internet and TV, and MCI. The company also owns AOL and Yahoo Inc.

Verizon Communications, Inc Headquarters Phone Number and Contacts.

Company Website
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless, Yahoo, AOL
Corporate Address
140 West St.
New York, NY
10007
Company Contact
Lowell C. McAdam
Position
Chairman and CEO
Phone Number
212-395-1000
Employee Count
194,000
Twitter IDs
@Verizon, @VerizonWireless, @Fios

What is Verizon Wireless’s Corporate Office Phone Number?

Verizon Wireless’s Headquarters phone number is: 1-212-395-1000.

 

What is Verizon Wireless’ Customer Service Phone Number?

Verizon Wireless’ Customer Support phone number is: 1-800-922-0204.

Or, call *611 from your Verizon mobile phone.

Verizon FiOS Customer Service phone number is: 1-800-837-4966.

For Sales, call 1-855-594-1243.

What is Verizon Wireless’ Headquarters Address?

The official Verizon Headquarters as well as Board of Directors are located in New York City.  The executive leadership team and operations are located in Basking Ridge, New Jersey.

Verizon Wireless’s Corporate Office Mail Address is:

  • New York Corporate Headquarters
  • 1095 Avenue of the Americas,
  • New York, NY 10013
  • USA

The Verizon Operational Headquarters address is:

  • Verizon Basking Ridge Operational Headquarters
  • One Verizon Way, Basking Ridge,
  • New Jersey 07920
  • USA

Phone Number: 1-908-559-2001

 

How do I Contact Verizon Wireless Customer Support?

Call the numbers listed above or contact Verizon Wireless via:

Verizon Wireless Live Chat: Connect to Live Chat here.

Verizon Wireless’s Email Address: Use the Email Form to ask a question.

Verizon Wireless’s Contact Us page can be found here.

 

Contact Verizon Wireless on Social Media:

Verizon Wireless Twitter Help: @VZWSupport and @verizon

Verizon Wireless on Facebook: www.facebook.com/verizon

Verizon Headquarters Executive Team.

Verizon’s management team consists of:

Lowell C. McAdam
Chairman and Chief Executive Officer

Tim Armstrong
Chief Executive Officer -Oath

Martin Burvill
Senior Vice President and Group President Verizon Business Markets

Eric Cevis
Senior Vice President and Group President – Verizon Partner Solutions

Kenneth Dixon
Senior Vice President & Group President – Consumer Sales & Service

Ronan Dunne
Executive Vice President and Group President of Verizon Wireless

Matthew D. Ellis
Executive Vice President and Chief Financial Officer

Tami Erwin
Executive Vice President – Wireless Operations

George Fischer
Senior Vice President and Group President – Verizon Enterprise Solutions

James J. Gerace
Chief Communications Officer

Rose Stuckey Kirk
Chief Corporate Social Responsibility Officer

Rima Qureshi
Executive Vice President and Chief Strategy Officer

Marc C. Reed
Executive Vice President and Chief Administrative Officer

Diego Scotti
Executive Vice President and Chief Marketing Officer

Craig Silliman
Executive Vice President – Public Policy and General Counsel

David Small
Executive Vice President of Global Field Operations and Assurance

John G. Stratton
Executive Vice President and President of Global Operations

Hans Vestberg
Executive Vice President and President of Global Networks and Chief Technology Officer

Verizon Board of Directors

Lowell McAdam, CEO of Verizon (chairman of the board)

Shellye Archambeau, CEO of MetricStream

Mark Bertolini, CEO of Aetna

Richard Carrión, CEO of Popular, Inc.

Melanie Healey, former President of Procter & Gamble

Frances Keeth, former Executive Vice President of Royal Dutch Shell

Karl-Ludwig Kley, former CEO and Chairman of Merck Group

Clarence Otis, Jr., former CEO and Chairman of Darden Restaurants

Rodney E. Slater, former United States Secretary of Transportation and current partner at Squire Patton Boggs

Kathryn Tesija, former Executive Vice President of Target Corporation

Gregory Wasson, former CEO and Chairman of Walgreens Boots Alliance

Gregory Weaver, former CEO of Deloitte’s audit and enterprise risk division

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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17 Customer Complaints for Verizon Wireless Headquarters.
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  1. The manager on duty at the Pembroke Pines store on Thursday was incompetent and unprofessional. She needs training on tech support.

  2. Hello , my name is Matthew Brooks .I had a issue Sunday with a employee I was trying create a ticket to find a solution to my account .The employee do not honor my wishes I stay on 20-30 for him tell me I can create a ticket for my account later tell me no not business option .It was unsatisfied experience I have been having issues with my service I do not want switch cell phone provide could you all please help me .I ask speak to a supervisor I ask create a ticket nothing happen in that 20-30 minute span.As a customer I was hurt I could not get assistance from Verizon Wireless I can’t blame you for what a employee it does reflect on the business as a employee.Could you give me a call at (216) 407-xxxx to resolve this issue please .
    Matthew Brooks

  3. How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.

  4. coming from somme one who taught customer service courses I hate to say it but you people suck tremendously bad!!1 lots of bad commenting back to customers and I DONT KNOWS along with attitudes with being hung up on when I asked for a manager or supervisor. Then people not knowing how to do their job and finally the two main things. !! Giving customers false infomoration on who to contact and then on hold for over 40 minutes listening to you. stupid piano music . designed. to make you hang up after 5 minutes. As soon as my contact over I will be gone. In the mean time I will be giving everybody MY PERSONAL OPINION OF JUST HOW BAD VERIZON HAS BECOME. JUST ANOTHER MONEY HUNGARY COMPANY WITH EXTREMELY BAD SERVICE!!!!!!!!!! AND BAD CUSTOMER SERVICE WORD OF MOUTH HAS KILLED OFF MORE COMPANIES THAN ANYTHING. AND I DO HAVE THE BIGGEST MOUTH AROUND !!

  5. To whom it may concern I am just Gerald McNeal and I am emailing you today to notify you I thought it boom representative who had a bad attitude with me on the phone the date was August 13th 20/20 at about 1:45 p.m. if someone can give me a call back about the situation they will be you be appreciate it thank you. PS I already left complaint with online manager thank you.

  6. I received my August bill with a late fee when my previous, July bill was mailed on July 25 (due Aug 1). I had tried to pay my July bill in your store on 3rd Avenue & 69th Street but the machine was not working. I have been in your store on 3rd Avenue & 69th Street today and they tried to contact your customer service person on 611. After 20 minutes no answer. I then called your service number given on my bill and held on your wait line for one hour to speak with someone to remove the late charge. I cannot control the NYPS. Everyone is having problems, but this is really bad when a customer cannot contact you at all. I am mailing my August bill due September tomorrow and deleting the late charge.

  7. I’ve been informed that my watch won’t be fix due to not having insurance on. I was told a month ago that if I took my line off I would be able to use my phone insurance on my watch. Now I’ve being told I can’t get it fix. Seems verizon doesn’t care for me as a customer at all. I have been yelled at and disrespected.

  8. Diane M. McDonald 8:15 AM

    Customer Complaint

    I don’t know where else to go. I am having MAJOR problems with Verizon. I am very upset about this. It’s not the first time, not the second, not the third.

    I scheduled a call for them to call me the moriing and the call was dropped., I am not perionoid but I feel that it was purposely done.

    I need to speak to corporate and tell them what is going on., There have been many issues between your FIOS Payment website, and my cell phone problems. On chat and website for 2 hours yesterday to pay a bill. I want to speak with corporate. Someone in corporate that will get things done and make changes so that it works for the customer.

    What is going on with your executives that they don’t see that customers are not happy. Although I feel for those who have passed, we are sick of hearing from corporations that due to COVID. People can work from home. I am.

    The chat sessions are a waste of time.

    I am very upset with what went on yesterday regarding their payment part of their website.

    Diane M.
    973-945-xxxx
    You haven’t received a response yet. Lear

  9. I am a long standing 15 year customer, who always pays their bill timely. I spoke to Ms. Ray this morning @ 9:30 AM and she told me that my $10.00 discount will be terminated as of 11/30/20. THIS IS OUTRAGEOUS. I am on the verge of changing carriers because you keep charging customers more money for services. I want my $10.00 discount extended to the life of my contract. Ms. Ray was adamant that it cant be done. She was not the most pleasant person.

    Why does a new customer get all the bells and whistles and existing customers keep getting the shaft.

    Why should I keep service with you?

    All I am asking for is to keep my $10.00 discount for the life of my contract? I am not changing anything.

    I spoke with Lisa (supervisor) at 9:45 AM this morning and she told me that it cant be done. If this is how you treat existing customers then it is not worth me staying with Verizon.

  10. I have a complaint. It’s regarding an order for 4iphone12. I started the order October 24th. I learned today that they paid the payment to the wrong order number. I would like you please to push this order through. There is no reason for this. When order is filled overnight shipping please.
    Please contact me as I am running out of time.
    My phone number (951) 805-xxxx.
    URGENT.

  11. Switched over to Fios for data, voice and TV from Comcast. Nothing works… Land line down for 2 days. FIOS service not properly provisioned. Wasted 5 hours trying to contact a live person via text messages and phone. Received 1 call back and line was dead. Fumnny when I call Comcast I never wait more that 10 minutes to reach anyone. My mother warned about how poor your service is and she is correct.

  12. Since the 4th of November I have not had Wi Fi on the 6th I made a report they promised service by the 8th nothing happened Called on 9th promised on 10 th Tonight No wi Fi I have ,
    Made at least 8 calls they put me on hold with music tonight I held 24 minutes. Tomorrow I have to call optimum My husband is a retiree of Verizon also my daughter just retired with 34 years Tonght I have been on 35 minutes waiting talked to three people no help.

  13. Hello, My name is Dianne Evenson and I need assistance in getting my last bill from Verizon. I have called several times & have been told my bill will be sent to me. I had recently spoke to Verizon Representative Ally, on 10/29/20. She was very concerned about my problem and told me I would receive my bill by 11/95/20.Unfortunately, no Verizon Bill ever shows up! On 11/07/20, I spoke to Mathew, who again, was very concerned about my problem and he would Email me & send my bill. Still no Verizon Bill… This has be on going on fora two month period. This is why I finally had to reach out to you. Please assist me in this simple task, of receiving my bill!
    Regards,
    Dianne Evenson
    702-635-xxxx

  14. I have a Samsung 10 I had nothing but problems with it. I can’t receive any message or call when I am traveling on the instate I keep call Verizon but not getting any where with them every time I call I am on hold for 1 two 2 hours before I can talk with someone I am a 64 year old woman and I shouldn’t have to go through this. I called yesterday on the 11/15/2020 the guy told me that it would take 72 hours to fix my problem so I am calling back today 11/15/2020 only to be on hold for almost two hours now. I originally called on11/03/2020. Spoke with D J he got me a replacement phone but only every condition phone this phone still does not work well so I called back on 11/09/ 2020 spoke with Athena and she seems that she was helping me pretty good but she is just like the rest she was supposed to call me back within three days to check to see how my phone was doing I did not get a reply back from her I am still having problems with my phone like I said I don’t understand why they can’t fix the problem or send me some kind of other phone out this is totally ridiculous I’m never late on my payments I mailed my other phone back it cost me four dollars out of my pocket I also had to take my screen protector off my phone the screen protector cost me $40 I am asking Verizon for y’all to please help me to get this problem taken care of.

  15. Hello,
    I don’t even know where to start. I have been trying to talk with someone at Verizon about adding another line to my existing account or changing to an unlimited oer 55 plan. I first tried to do this on line or through the chat. My password didn’t work. I changed it. It didn’t work again. I changed it again. I then was asked for my secret question and that didn’t work and it sent me back to change my password again. Then I tried calling. That took me into telephone tree hell and it wanted a password and the one I had didn’t work. Finally I got through to someone on a live chat and we played twenty questions as I finally got the information I wanted (I think). But, I couldn’t add my daughter’s line because I didn’t have her phone info and we are 3000 miles apart. So I asked the chat person how to fix any of my passwords or secret questions so I could get in to make the change later. S/he told me that I couldn’t do that because I was an account manager, not an owner. I have always been able to change passwords before.
    It really seems like you are not interested in serving customers. I am trying to add service (and give you more revenue) and I am wondering why I am even using verizon since you make it so difficult to manage accounts and impossible to talk with a person. Could you please connect me with a real live person I can talk with while we fix passwords, secret questions (secret virtual handshakes, codes…) so I can actually manage the account without needing to talk with someone again since you definitely don’t want to talk with me. If I don’t hear from you I’ll just assume you are not interested in my business.

  16. SUPER BAD CUSTOMER SERVICE. TRYING TO FIND OUT WHEN VERIZON IS GOING TO PROVIDE WIRELESS WIFI IN MY AREA, NO ONE KNOWS ANYTHING,

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