8 Customer Complaints for Nordstrom Headquarters.
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  1. Have been an avid Nordstrom and Nordstrom Rack shopper for years now and have spent thousands of dollars between the two. I made a purchase at Nordstrom Rack on 12/30/18, the next day after getting home and going through my bag I noticed that one of the items was not there. I check my receipt to ensure that I was charged for it, and I was. I contacted the store to advise and the representative said that they would call me back. The Customer Service Manager called me back to say that after looking into things the items were put in the bag and she saw the sales associate do so. I advised that I am not sure of the order of the items being put in the bag, but that I just unloaded my bag and it was not there. She continued to express that the item was put in the bag. I asked her if this was something that they recorded on camera or if this is what she saw? She said it was what she saw. I am appalled and insulted all at the same time, because of what she was implying, that I would have an item and report as not having it. Secondly, this is not the way to resolve a customer issue based on what you think you personally saw. I have had a few issues with Nordstrom and Nordstrom Rack over the last 3-6 months, so I think it is time that I retired myself from them as a customer. Aside from that, I will be taking this issue to a higher level.

  2. My mother bought a jacket from Nordstrom she is 91 years old her mind is pretty much in tact she knows the difference between cash and a plastic card she can’t remember if she bought it in corta madera,santa Rosa ,anihime, I could name a dozen other stores but she must decently did not steal it it was a birthday gift to my daughter bottom line she did not like it and all she wanted was one she would wear I brought it back and all I got was a pack of lies and a very rude .manger corporate office was great but just refered .e back to a manager who got tired of talking to me and ended up accusiing and suggesti g it was stollen I am going to the store to find out the results am I wrong?

  3. This used to be a good company, until you have a problem. Then you find out that it is really hard to get through to a customer service representative, especially out of normal office hours, which is the only time I am available.

  4. The corporate office email address is not working for me. I need to email you about an issue, or at least send you a pm on Facebook messenger, if you are answering messages on Facebook.

  5. CVS on Pecos/Wigwam Pkwy in Henderson NV 89074 is where I have been attempting to get my prescriptions filled. While they have filled 2 of them. Neither of them were filled without extreme difficulties that I feel are completely unacceptable given the purpose the store is actually there.. To attempt to be helpful, courteous, in Hope’s that they mite bring relief to those that look to them for help such as medications. Many times these medications are very necessary for quality of life, in virtually all aspects.
    My physician Dr Peyos called/faxed them a prescription for myself for a pain medicine, which I have not taken in several years because I chose not to. They did fill that prescription for Hydrocodone, 5 mg for 30 tablets. This was fore serious pain in my shoulder that I had surgery on some 10+ years ago. She referred me to a Orthopedic Doctor, Brad Baker. Until I was able to be seen by Dr. BAKER, refilled my pain medication. CVS pharmacist said she made errors on codes, delaying the prescription 4 days. I went for a recheck with her and she was not happy that they had not refilled this prescription. She then gave me a written prescription and said this should take care of it. Upon giving the pharmacist my prescription he explained that the previous one was on hold so if I wanted them I had to pay cash. He said the doctor was to call the insurance company. I waited yet another week, in severe pain and then they refused to give me back my prescription as it was void if I were to take it and I didn’t care. I waited 4 hours and still they didn’t fill it again stating the doctor was to call ins. I finally seen the Orthopedic doctor whom intern gave me steroid injections in my shoulder, already in pain, it became excruciating. He said I may take the pain med that CVS had in their pharmacy. Speaking to my Dr. She went on to say that she spoke to everyone she needed to and had everything taken care of as far as my insurance covering the cost. Now well into the 2nd week they have yet to fill it, won’t give me back the written prescription, and have hung up on me when I had finally gotten through by telephone. This also is to let you know that no matter when I have phoned them, never once have I not been on hold well over 40 minutes, numerous times. I’ve spoken to others that say “This is how CVS is with everyone and I have to just deal with their way of doing things!”
    No. This has caused more pain and suffering than my 3 Posterior/Anterior Spinal Fusions, a Hysterectomy, and surgery I had done on this same shoulder. I have never dealt with so much unacceptable behavior by any kind of professional I have ever encountered in my entire 57 years of life. I refuse to stand by and allow this to continue and at this point I pray you would agree with me and correct this unbelievable gross failure of helping those that look to them for help. Please deal with this situation As soon as you possibly can as my pain level should never have gone neglected for nearly TWO WEEKS. Perhaps a change in staff could bring about more positive results and ofcourse 40 minute hold time in nonsense as well as inability to deal with the insurance companies that my Doctor needed to straighten out twice and still no prescription has been filled an I find it to be without any possible excuse. Responsibility must be taken immediately.
    Thank you for your time and all help you can provide in correcting this.
    Kristy Nielsen
    [email protected] gmail.com
    ps
    A cochlear implant causes difficulty in hearing on the phone. I would greatly appreciate text messaging &/or email.
    541.507.xxxx
    805.904.xxxx

    1. I was recently at the Nordstrom rack in South coast plaza Costa Mesa California location, and I was unable to receive any help from customer service. the cashier was extremely rude and the customer service manager, Anna was unable 2 return a few items that were purchased about 6 weeks or less prior. I did not have the receipt, but the website said Dell return policy without a receipt wood be able to exchange said items with no proof of purchase or ability to locate in this system, as long as they had identification. Also stated that customer service was of importance in order to keep customer happy, but after spending over an hour at the store with no help at all, I am very unsatisfied as well as my girlfriend and we will not be returning to this location

  6. Mrs,Alvarez, 😥.
    I’m sorry to bother you. I have updated my Nordstrom application. I keep getting NO. I’m just upset of this answer every time. I know not everyone is accepted. There keeping my cards. They just are somehow. Someone of all the CreditCards are phishing spoofing, laundering money, ect,,,, HACKING in my personal information. My information is SEALED they don’t have right, at all. Same with everyone else. I really really was looking forward so much to have a CreditCard with all of you. And the other thing is it’s COVID-19 , where everyone is hacking for money. There going to Stop it. I think they kept my cards. And that’s what I feel. But,,,, I really would like to be apart of shopping. Thank you so much for takeing the time out of your buisy day to read this. Please take considerate me as a CreditCard shopper. Thoughtfulness to do so.

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