Family Dollar Stores, Inc. Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Family Dollar Stores, Inc. Headquarters.

Write a review or read complaints from other customers.

Family Dollar is an American value store chain with more than 8,000 locations in the United States. Family Dollar is owned by Dollar Tree Stores, Inc.

Family Dollar Headquarters Phone Number and Contacts.

Company Website
Corporate Address
10401 Monroe Rd.
Matthews, NC
Company Contact
Gary M. Philbin
CEO of Family Dollar and Dollar Tree, Inc
Phone Number
(704) 847-6961
Employee Count


What is Family Dollar’s Corporate Office Phone Number?

Family Dollar’s Headquarters phone number is: 1-704-847-6961.


What is Family Dollar’s Customer Service Phone Number?

Family Dollar’s Customer Support phone number is: 1-866-377-6420.

What is Family Dollar’s Headquarters Address?

Family Dollar’s Corporate Office Mail Address is:

  • Family Dollar Corporate Office
  • 5448 10301, Monroe Rd, Matthews, NC 28105
  • United States

Family Dollar’s Executive Address is:

  • Executive Offices
  • Post Office Box 1017
  • Charlotte, North Carolina 28201-1017


How do I Contact Family Dollar Customer Support?

Call the numbers listed above or contact Family Dollar via:

Family Dollar’s Email Address: Use the Email Form to ask a question.

Family Dollar’s Contact Us page can be found here.


Contact Family Dollar on Social Media:

Family Dollar on Twitter: @FamilyDollar

Family Dollar on Facebook:


Family Dollar Headquarters Executive Team.

Family Dollar’s management team consists of:

Gary M. Philbin
President and Chief Operating Officer

Leon Levine
Founder and Chairman Emeritus

Kevin M. Boyanowski
Senior Vice President of Enterprise Strategy and Analytics

Tammy L. DeBoer
Senior Vice President of Merchandising Food

Colin P. McGinnis
Senior Vice President of Store Operations Support

Robert L. Rogers
Senior Vice President of Real Estate

Holly L. Shaskey-Platek
Senior Vice President of Merchandising

James C. Snyder Jr.
Senior Vice President, General Counsel and Corporate Secretary

Barry W. Sullivan
Executive Vice President of Store Operations

R. Jeffrey Thomas
Senior Vice President of Merchandise Operations


Family Dollar Board of Directors.

Leon Levine
Founder and Chairman Emeritus

James Martin Ph.D.

Glenn Eisenberg
Laboratory Corporation of America Holdings

Dale Pond

George Mahoney Jr.

Sharon Decker
SCANA Corporation

Edward Dolby
Family Dollar Stores Inc.

Harvey Morgan
CryoLife, Inc.

Edward Garden
Trian Fund Management, L.P.

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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573 thoughts on “Family Dollar Headquarters

  1. I had another rude experience at family dollar in larose ive lived here all my life never been treated so bad by the work staff this is the 3rd time it happens the manger was right there he was to busy gossiping on his phone to bother but ive learned my lesson i will never go shopping at the larose la. Family dollar again ill go out my wat first its a shame they have good sales but its not worth how they trat u if you have a question about a merchinedise i wont be going back !!!!

    1. I was at the Family Dollar located at #08310 , 2101 8 th Ave.Huntington Wv. I was there on 5/18/202. My husband and I went there to see if we can buy a few things for dinner. The store was not properly stocked, no can or box foods on the shelf. I understand the truck comes on a Thursday but what about in the mean time. It feels like a Jackel looking for food . It’s convenient but I will not shop there again. Your DG. Is better well stocked, friendly Employees and they take the time for us customer’s. We do alot if reviews on social media and it’s a shame how this store is running. Your employees are very rude and we’ll , I won’t waste my money there again and I will leave a bad review. Thank you for your time.

    2. I nor my family or my Subway will not shop at any Family Dollar store until this Manager Wendy is gone at the Wheeling, Warwood West Virginia is gone.

      I have 2 other Dollar stores within 2 blocks North or South to give my business to not counting my 5 thousand friends on social media to have conversations with.

    3. I was at FD on Warm Springs Rd Columbus, GA when the clerk must have thought it appropriate behavior to hit on me as I was checking out. I won’t be back to that store EVER! I don’t appreciate it, I don’t go to stores to be hit on by an employee, He needs to be fired! Very poor decision on managements part

  2. was at store# 06691 at 8:00 pm. was waiting in line for the cashier to go out side to get the manger to cancel a transaction of another customer in front of me who changed there mind about some items the manger walked in and rolled her eyes at me like I did something wrong. so I asked her y she was looked at me. it not my stuff. it was another customer. she said in a nasty way I was looking at her. she has a nasty attitude all the time. if she doesn’t want to do her job u all need to find somebody else. I told her I will cuss her xxx out

  3. They are taking money off your net spend card everyone we go up there and put it on it we have our receipts they being doing it for over a year we reload our card by the time we get ready to use our card the money is gone and just put it on it family dollar is the only place we reload but by the time we ready to use it the money is gone the family dollar address is 2045 D L Hollowell PKWY Alt Ga please do somthing stop them or close it down we need our money back you work too hard for your money for them to taking it my number is 678 637 9858 please get back with me or Anthony Moore or Joanne Evans thank you

    1. I hear ya , all the way from SC! RUDEST REGISTER FEMALE!
      FAMILY DOLLAR NEEDS A MASSIVE,/ MAJOR overhaul! Similar experience two days in a row. SMH.
      I’m in customer service and knows how to do my job well, with respect. As well the store is FILTHY!

  4. This complaint is against three of your store managers who work at Store# 07933. On November 19,2018 I shopped in that store. When I entered the store the Manager whose name is Zinna was sitting at the kiosk. When she saw me, she immediately got up and began following me around the store. When she is there she always follow me and tell the employees to follow me. I have heard her tell some of the customers that I must be a thief and they will repeat what she said to them. If I can dress the way I do, I should not be shopping there. She has told other Managers to watch me as I shop. I have been shopping in the store when she and one other Manager have had some of the employees to stand next to me. Zinna has been harassing me for the past approximately 3-4 years. I have gone in that store to shop, and have seen the other Managers and employees following me from the next isle over as I leave the isle in which I was shopping. She has called the Security Guards that were patrolling the neighborhood to the store to watch me as I leave the store. She has had other authority people to watch me if they were in the store. On November19, 2018, I had enough of her and the employees disrespect. I paid for my items and I left the store. After I arrived home I thought of what I should do. The following day I called the store and spoke to the Assistant Manager. She defended Zinna. She told me that Zinna had not worked at that store for a few years. She told me that I was mistaking about Zinna’s behavior. I was getting upset and began to fuss. She hung up on me. A few minutes later I went into the store. I apologized for getting upset with her. She still defended Zinnna. I told her that I wanted to meet with Zinna, a District Manager, and someone from Corporate. I want Zinna to tell me why she does not want me to shop in that store. The Assistant Manager told me to come back around three o’ clock that afternoon, Zinna would be there. The three of us would talk then. She told me that Zinna listens to her. I did not tell her that I would come back. I did not come back. She began telling me about how the store was about to close and that store attracted thieves. I have never stolen or tried to steal any items from the stores. I have previously made complaints to a District Manager. The harassment continues. The same Assistant Manager that I spoke to on November 20, was a Sales Associate and she was aware when Zinna began harassing me. I have shopped at other Family Dollar Stores to avoid having any confrontation with Zinna and the other employees. Zinna and I do not know each other and we do not talk to each other. I would like to know what the solution is to this problem. My money is not appreciated at that store. I am going to continue to shop there when I want to.

  5. Your store in Wausaukee, Wisconsin is a beautiful layout since the remodeling but as the same as the old store it is FREEZING, the temperature in the store is less than desirable and I hate going there because its so cold, it’s hard to look around to see new items because I want to get out as fast as I can. Many people I have spoken to say the very same thing. You need to bring the thermostat down to ground level because hot air rises! This is common sense! Hope to “feel” the changes in the very near future! This also keeps people from wanting to work there as well, this is a fact. Thank you for fixing the problem with the heating and cooling in summer same problem because heat rises and the A/C never stops running! Wasted money fir your company and your customers

    1. I went to Family Dollar at 1932 Magnolia Avenue in Knoxville Tennessee had problem with the cashier taking $100 of mine it’s supposed to been preloading PayPal card only $500 I didn’t know that gave her $600 she kept 100 have got no respond from district manager or corporate manager there at the store Daryl seem to be give me a runaround simply want you guys just to look at the tape that’s all and then discipline employers

  6. What is the company employee login page or do is there longer a functioning employee portal? thank you.

  7. i live right around the corner from family doller went to by half gallon of milk no price tag and freezer items sunday morning 9/12/2020

  8. i live right around the corner from family doller went to by half gallon of milk no price tag and freezer items sunday morning 9/12/2020 2901 griffin rd fl

  9. Why can you not carry Cherry Coke Zero in the store in Denmark WI??? I know for a fact if you carried it it would sell….I would buy it every week I hate having to go to Green Bay to purchase it all the time. And the manager there…needs a lil adjustment. You don’t sit at the computer and eat chips when someone is waiting to be checked out. She also talks very loud about other employees and that is very unprofessional. Please carry (12 pack cans) Cherry Coke Zero Please!!!! Thanks (I spend a lot of money in the Denmark store)

  10. hello I am writing due to not yet receiving my w-2 and have contacted management of the store I worked at and never got a response from her. I worked at the silver lake Indiana store my associate id is 2652xxxx I no longer work there but need my w-2 sent or email to me asap I moved from the address I have on fill my address is 800 e 550 n Rochester Indiana 4xxxx or phone number 574-835-xxxx or email [email protected] please cotact me soon or get this sent to the right hands thanks a lot Alicia Norman-Crumley my ss# 3060xxxxx and birthdate 02-06-19xx

  11. On May 17 2020, I went to Family Dollar store and asked them to load 270.00 on my vanilla card. The clerk proceeded to do so, took my money and attempted to load my card. She stated she was having problems with the computer, and asked me to wait while she turned the computer off and then back on. She attempted again and said it loaded. She told me to keep the receipt in case it didnt. I came home and checked it and it was not on there. I went back to family dollar and told them that it did not load. They scanned the receipt to get my money back and it would not let them. They told me to notify my cardholder. I did and was told that it was attempting to load but stopped and went back to store. I went back to family dollar and told them what they said. Family dollar clerk called manager, and she told me she wouldnt be in until the next day. I went back to family dollar the next day and the manager told me she could not give me my money back and I would have to call cooperate office. I tried and was unable to get anyone to answer phone. Even my sister called. We attempted several times and spent a long time on the phone. I have done everything I know to do. I have tried to work with the card company. All I get is the run around from everybody. I am disabled and am on SSI. I have limited income and am very anxious about this. Please help me resolve this. The store number in Okemah, Ok is #7542. My receipt number is 99075420244110183993. Thank you. Bobby

  12. (Store #7107) I had always been treated with the upmost respect at this store. Until recently a new mgr arrived and has ruined my opinion of this stores friendly attitude. I am sad to have to go back to Walmart for ALL my shopping needs after 7 yrs of enjoying this store.

  13. Apparently you do not really care about customers as you make it near impossible to speak to a human; and when that happens, calls are dropped.
    Anyway, are you aware that your stor manager at the mason avenue, daytona beach store has a no mask no entry/service on door? this is certainly illegal and discriminatory in the state of florida. one hopes to get some response after a week of trying email, facebook, twitter, and useless phone calls.

  14. i went to the local Family Dollar to return an item. It had been over a month and I had no receipt. The manager would not take the return. The Family Dollar was # 6060 State Rd 200. I visit this family dollar every week. Without a refund I will never visit this store again. I guess I am not a valued customer. Very disappointed!

  15. Why doesn’t floral city family dollar ever answer the phone. Can’t even get corporate either

  16. I just read family dollars protocol on this cona19 . I live in Gulfport Mississippi and am amazed at the disregard of public care demonstrated by the family dollar on three rivers road in Gulfport Mississippi. The manager had mask down past beard and ther employee had none at all. Customers without mask etc. Am im safe there ?

    1. I was in store number 01228 I gave the cashier my bag because I had went to another store did not want them to think I would put something in the bag. So when I approached the register to pay for my items .I ask for my bag and the cashier did not secure my bag and let another customer take it. There was no apology or concern for her negligence she needs to be reprimanded and retrained on her conduct and professionalism. Now someone else is enjoying my things that I purchased with my hard earned money. These young people are a joke I would not hire them at all they cost more harm than good to a business they think it’s a game.

  17. when are you going to give our pop bottle deposit back? I have 7 bags of bottles. At 10 cents a bottle you must be making some money. Remember yours isn’t the only dollar store.

  18. Your staff in the Dubois, WY store are NOT wearing masks, nor are they enforcing customer masks. We have a mask mandate in Wyoming and you’ve already had a very public Covid outbreak at that Family Dollar. I’m FED UP with your irresponsibility. This is my second complaint in as many months.

  19. I will never go back to Family Dollar Store in Selma Alabama.Cashier let us in store.Victor didn’t have mask on was staying clear of everybody.Crushed sinuses.Waited for us to leave informed us she couldn’t check us out.He didn’t have a mask on.I had a mask on.Never had this problem before.When you get smart with customers.Yiu lose business.By constitutional law you can’t force somebody to wear mask..
    Christine Day

  20. I conducted a fire and life safety inspection at Family Dollar #981, Hawthorne, Fl. I need the follow info in order to email a copy of the inspection report.
    I need a contact name, phone number, email address, and the billing address for this location.

  21. I live in Questa New Mexico..the Family Dollar store here is shameful..fithy sheves floors product all over, no facing boxes always in isles not on shelves today i counted 5 employees at around 4 pm and nothing getting done..who is in charge…i have beem in retail for 20yrs and never seen such a thing..yvonnexxxx

  22. I am writing to complain about the snow removal at the family dollar store at 225 west main westfield pa 16950 sidewalks are never cleaned and that puts older people in danger as they have to walk in the street. I am told Andrew Hummel is responsible for snow removal but refuses to do the sidewalk.

  23. I was asked for my birth date when I bought a small tube of super glue. I am 68.
    I was asked for my birth date and when I said “no” THEN the cashier said I can’t sell you the glue w/o your birth date. I gave in. Because she was so curt I didn’t ask anything else.
    Why the need for birth date when buying such small amount of glue???
    This store is located in Sun City, AZ
    99th Ave & Thunderbird.

  24. There is an older woman in her late sixties with short gray hair t hff st works at the Woods Cross Store in Utah that doesnt wear a mask at all! There is a mandate to wear them in this state. I find it ironic that I heard her tell the woman in front of me that she had a doctors note saying she doesnt have to wear one yet right after she checked me out she hollered at another employee that she was going outside to smoke…
    If she can smoke she can wear a mask!!!!

    1. A Karen complaining about someone not wearing a mask. It figures !

      Mask mandates must be defied because they are not only unjust, being a violation of every human being’s legitimate individual right to breathe freely, with no obstruction of any kind on one’s body, whether there be a pandemic or not, but also because masks do not protect one from COVID-19 and other viral pathogens because they are so tiny they pass through the pores of every type of mask like mosquitoes through a chain-link fence. Consequently they offer zero protection to the wearer, and zero protection to everyone else. This fact alone proves that mask mandates have nothing at all to do with health and safety, that their actual intention is to assert government operators’ false claim that they have a “right” to control (therefore own) civilians’ bodies and lives, reducing civilians to the status of masked slaves and human stockyard animals

      Mask mandates allow exemptions for various health reasons, even in the case of a person who smokes. Exemptions implicitly reveal the fact that COVID-19 is not equivalent to plague, smallpox, or other deadly disease.

      The most powerful mask that a healthy person possesses is the one inside his/her body: an immune system, which has provided every human being with far better protection than any type of mask ever since the day s/he was born.

      1. Who are you to violate my right not to rebreathe your air? I would like to see your certification on all things Covid.
        Explain why flu and colds were not going around this winter? Maybe masks kept germs to a minimum?
        Get a brain.

  25. Store # 12487, located in Camp Spring, MD. I have a complaint about the line was long and only one register was open and the manager ( I think) was outside talking to someone outside. The person on the register had to ask the customer to step outside to get the manager for help and she went back outside to talk with the same person. There where no carts except two. We had to carry the items in our hands. I dont know if this is your rules and regulations to your store but please show your customers with respectable service. Thank you

  26. I was at the following store at 11:45 am on 2/22/2021. Store # 08552, 7277 Turfway Road, Florence , Ky. 41042. The cashier was not wearing a mask and was not behind the cashier “plastic shield” when I first approached the sales counter. Even with a shield, droplets can escape and hover infecting your patrons! The other store empolyee was close by, in the store stocking items while NOT wearing a mask. This tells me that: Family Dollar does NOT follow guidelines and does not care about the health of it’s customers. There IS STILL a deadly pandemic. WAKE UP Family Dollar!

  27. After being a victim of a scam call and costing the store 500 on a Sunday should I have been allowed to open store the next day. I then was shown a msj between district manager and store manager stating I was to be let go. Is that legal

  28. I was going in to the family store in Sodus Ny tonight and the employees just stayed be behind the corner and wait for me to get up on my own I the inside down slam in to my right side of my body and don’t hurt until I got home. I think they should of come to check to make sure I could get up just want to bring this to you attention they asked if I was when I got up to the corner. I could of being serious injury.

  29. Hello I am a customer of your store here in Oklahoma. Durant, Oklahoma 811 N 1st ave, to be more specific. I do wish to continue to be a customer unless changes are made. As you and I are still aware, there is still a pandemic still in progress. That being sad, the CDC recommends that we wear masks especially employees. I arrived at that store in particular yesterday evening around 5 p.m. and none of the employees were wearing masks. Not a sole in that store was wearing one either. Now I understand that people don’t want to wear them, but right now it’s not particularly safe. I don’t feel safe going into your store because I am at high risk. I really wish that you would do something immediately for this situation. The employees are putting themselves and others at risk.

  30. I lost $500.00 in a dollar store in Golden Valley AZ. It was turned in and employee stole it. Manager told me too bad and refused to replace it even when tape showed employee receiving money. Employee was fired. Money was lost in the store. Returned to store. Employee. Film shows she took it while working. Why can’t It be returned to me. Thank you. Tony.

  31. I need for a head manger over the Dillon South Carolina area to call on my cellphone about trespass paper issued to a Family Dollar customer for no fault of her own.

  32. Hello, my name is Tanisha, and my family and I just left the family dollar store at 4608 E. Michigan St. Orlando Fl 32812. While we were checking out the cashier took our lifesaver hard candy in the flavor butterscotch she took the candy and put it in the trash when she was asked why she did it she started talking in Spanish we asked her can we see the package she took it out the trash and opened it up over the trash an let the candy fall in the trash. We were so confused by her actions that we just walk out. This is not the first time this has happened at this exact location. I think the staff needs more training on how to ring up items. She didn’t explain what she was doing or why she was doing it. Today is 2/17/2021 this happened at around 8:30 pm. Thank you

  33. Hi i go to family dollar but every time i go which is at 8:30 pm there always closed and it says there open till 9

  34. I had complained about the bernallio store on camino and san peblo there always closed at 8:30 pm sign says there open till 9 pm

  35. I was in the Family Dollar store today at 13449 Cicero Ave,.Crestwood, IL . I was denied use of the Men’s bathroom by a sales representative. The bathroom was marked Employes Only. I had a bad case of IBS and could not make it to another restroom. The sales rep who wouln’t give me her name was in her early 50’s. There was a stockroom employee who was a witness to my encounter. I would like a formal apology from this employe or my wife and I will never visit this or any of store ever again.

  36. Family Dollar Store #06118 located at 12707 St clair Ave Cleveland OH 44108. Treated me on 0301/21 with the worse disrespect and rudeness beyond tolerance. The managersaid his name was RoShon refused to give his last name and the cashier teamed up on me. After I gave notice to your another employee that one cart was filled and I went to complete my shopping at with another cart which I also filled. Came to pay at register and manager had pulled my first cart, comment I wasn’t supposed to leave it. Was I expected to pull 2 2 carts full throughout the store to complete my shopping. First he embarrassed me when he caused an argument saying he was about to put my items back. I did as lot of shopping to fill that cart and it took time. And to fill a second cart as well. He began tell customer about the incident as to chastise me and to show how his authority. I was humiliated and just wanted him to stop telling customer about me as I stood there waiting to pay for my items. I asked him to let it go and said I want an apology otherwise I will report this incident to corporate. He declined an apology and I took my items to my vehicle and returned the carts to it’s holding place. Again he had an opportunity to apologize. The cashier talked mean to me as I was putting my bags in the cart to take out. Earlier I heard the discussion between thrm hinting that there should a limit on how many item a customer should be allowed to purchase. I ignored the comments. These two individuals should not be in this admosphere for customers service. They are extremely rude and non caring about anyone shopping in your store. Please contact me. I feel since the store is in my neighborhood I may need to shop there again. But it is difficult bro shop and feel threaten by the manager and cashier you hired to render customer service to me. Consideration appreciated. Thank you

  37. I am with the Kansas City Missouri Police Department and I am needing to talk to corporate security for Family Dollar concerning a store in Kansas City Missouri. I have tried calling the store and am unable to get through. The store in question is 3901 Indiana

  38. My coat was torn inside the store on a display that was hanging off a shelf. Located at 3700 Broadway Kansas City, Missouri. I don’t have the store #. But I spoke with the store manage who made a report of the incident and took pictures.
    I was told by the manage she would contact corporate office On Feb. 1, 2021.
    I am attempting to do a follow up on the progress of this incident. Please reach out to me concerning this issue. Through the information listed below.

  39. I had the worst customer service for the last time by the same manager in ligonier Indiana. This time she accused me of shop lifting then spoke over me had choice words of verbal damage to me and law officials showed up and no I had not stole anything. She is heavily influenced by narcotics. I will be making a place to speak about my situation on the Sirius xmas radio I managed for years very well known. I also will make known through different radio DJ around the quad cities area battle creek chicago and get in with someone near here in ligoneer or Indiana. I will make sure video is shown police officers statement and how she spoke to her employee who was terrified and customers. I will not let this go every Avenue I will let known about drug addict psychopath manager in ligonier Indiana. I will like to have some response from corporate since I’m really thinking about law suit with slander of my name in community. How embarrassing. If I dont hear back I will promise you can get a notification from radio sources.

  40. I would like to speak to someone concerning my past employment with Family Dollar. .

  41. Today is Sunday March 7, 2021. I attempted to visit this location at 2:30 pm today. I was greeted by s sign that read, “Store will open after 3pm.” No problem..things occur. I visited the store again shortly before 6pm and was greeted by a sign that read, “Store Closed.” I am writing because this is becoming habitual at this location (500 E. 79th street in Chicago) This abrupt closing has occurred 3 – 5 times in the last six to eight weeks The lights were on in the store and an employee was walking around. No more excuses about the “pandemic” contributing to this. Please address this now. While I am here..the current manager is less than civil. She..yes …she always seems to have a chip on her shoulder. She consistently argues with or berates other co-workers in the presence of customers. I am a paying customer who prefers she conduct that communication in a back office of the store. Perhaps your corporate office only cares about the revenue this location generates rather than the black community it is supposed to serve, I will be bringing this to the attention of my alderman and the local chamber of commerce. Thank you,

  42. Yes i have a complaint about a employee that works at family dollar tree in franklin wv. Since weve moved in next door to her she has been harassing my 8 yr old daughter and threatning a pregnant woman. Also shes going to work speadin lies to the other workers about those neighbors. Something needs to be done bc those neighbors dont even like going in shoppin at that store bc of her lies and rumors.

  43. U need to hire a more professional manager in sandyville. They been dealing drugs out the store and trading merchandise for drugs .

  44. I work for family dollar in kentucky. I must say after reading the above complaints, im shocked. I believe in the customer , that they are telling the truth. I know in my store, we are required to mask, even if the state decides mask mandate over, we still have to. We have to sign pledge of acknowledgement at beginning of every shift. If the main manager isnt there, we can call and shes on the way. Rudeness isNOT tolerated, nor is a sloppy store. Please dont judge all locations due to a few bad seeds.

  45. I went to Family Dollar store on Sheldon rd Tampa for first time. Store was so dirty! Shelves had empty spaces with low inventory. I walked out without getting what I needed. Store is to dirty!!

  46. Good afternoon. Today 3-9-2021 at 1:13pm one of your tractor trailers traveling on wythe st in petersburg VA was in wrong lane and needed to get over I was traveling in the lane they needed to get in I was already was almost to the front of tractor trailer but I had to slam on breaks cause he started coming over and almost hit my car. The trailer had V500 657 and NC plates.

  47. On Sunday March 7, 2021 at approximately 5:15 pm I fell at the Family Dollar Store #1921. There was a spill on the floor of some dishwashing liquid, which I could not see and no danger cone was anywhere to be seen. I hit the floor real hard and the Manager on Duty never asked for any information from me or anything. I did get her attention and she came over with a paper towel to wipe up to spill. I feel like this employee was rude and not paying attention to her work. I obviously was a hurt customer and nothing was done about it and there was no concern by the employees of that store.

    The store # is 1921 and the Address is 4149 E. Broadway, North Little Rock, AR 72117.
    I feel like the “Manager on Duty” was not qualified to be a manager and does not need the responsibility of handling customers or their complaints or needs.

    Surely Family Dollar is responsible for who they hire in their stores. I will not be going back to that Family Dollar Store again.

  48. Hi i am a new customer of the family dollar on 231 in youngstown fl 32466!!
    You just recently opened this store we where loyal customers from the time of your grand opening we spend a very lot of money in your store we are in this store 3 times a week!! Until tonight my husband went into the store to purchase a propane tank for our BBQ grill we got home hooked the propane tank up and the propane tank we just purchased was 100% empty!! the youngman who rang us up was new!! he had a heavy set black woman helping him we totally understand the youngman being new abd being trained but not trained by a rude smart nasty mouth assistant manager named Nikii!! What i don’t understand and i do not tolerate is this when i called tonight 3/9/2021 at 9:35pm This same Black woman by the name of Nikki told me in a very nasty smart mouth attitude that it was my husband fault not the youngman and the woman Nikki who said its not her job or family dollar’s job to get tje propane tank for my husband or any customer it was the customers job to purchase pay for the propane tank and pick up such heavy tank and carry it to our vehicle!! Well as a customer i can tell you these propane tanks are heavy empty as they are full so how are we supposed to know if this heavy empty propane tank is full or empty!!
    ( According to 231 youngstown fl family dollar assistant manager Nikki Its Family Dollar’s Policy the customer pays for there propane tank and has to pick 1 out and carry it to there vehicle!! I did love this new store in our little town until tonight i don’t think a good paying customer or any customer should have to take such a nasty rude smart mouth attitude assistant manager Nikki or just a regular team working employee So i think we will just take all of our business back to the neighbor store dollar general where we been going for many years at least at the dollar general they are very happy pleasant employees that love to see and greet there customers!! Im very sorry to have been a bother to this assistant manger Nikki at your new store!! Thank You For Your Time
    Mrs.B of youngstown Florida!!

  49. I bought a toaster from Family Dollar yesterday, and when I got home and opened the box, there was a broken toaster with a different name brand than that was on the box. Tried to return the merchandise today and show them that it was broken and wrong name brand, I was told that they could not accept returns on opened electronics, and that they couldn’t know if it was me that replaced my old toaster in the box. After they would not exchange it or give me a refund, I told them that I will be in my car contacting Corporate. After a while they came out and said that they will exchange it. When I had went back in to exchange it, they were out of stock. Now I am left with a broken toaster.

  50. Hello my name is Aundra Edwards. I worked for your store in Toledo Ohio in the 1100 Bancroft and Forest. My manager was Julie and Mona. I got sick had to take off with proof. Because Julie was upset about me taking off she put something on my work record that is ruining my employment with other companies. Before I get an attorney and New Order Han Rights involved I am contacting you first to see what she put in my records. Is there anyway someone can contact me about this. I will not let this go. I was an excellent worker.

  51. I need to file a serious complaint about a certain emoloyee named Alice at Adelanto California family dollar. Today she kicked me and my 12 year old son out of store after she used profanity for no reason. And i glanced at her. Thats taking it too far. Another employee heard her but she most likely will cover it up. But my 12 year old heard it too. This isn’t first time that Ive complained about her. The first time she rolled her eyes at me when i asked her if i had to pick up the dog food and put it on counter. On that day 01-20 or 21 of 2021 , she was talking about the adelanto residents. Stereotyping us as ghetto and thieves. All her negativity us being brushed off at the work place. Why would she roll her eyes at me just because i asked her if i had to pick up bag of dog food unto counter. Then today, why would she use profanity in front of me, my 12 year old. She thinks were not worthy to be respected or to be given good, satisfactory customer service. She stated that the manager doesn’t want me back at that store. I won’t be only person to complain about Alice. I read the reviews on this store and other people state that Alice is rude. And unfortunately me and my 12 year old son had to be faced with her arrogance.

  52. Store #05728 date 3-15 21 time 15:58 store manager was rude to my disabled husband about a mask and she didnt have a mask on either.

  53. Night manager at Family Dollar on Parental Home Road. Black Female with glasses, is cashing out preferred customers while ignoring those in line before others. This is not the first time this night manager has been intentionally rude. Her customer service will prohibit me from shopping at the Parental Home @ Beach Blvd location. Nasty attitude and clearly makes herself available to her friends while choosing to be available only for them. Just about knocked the groceries out of my arms barreling past me with her trash bag. Won’t assist the other cashier when the line is long until she knows you personally. Then she Walks away from the register at her convenience. With little concern of the 12 other people in line and she only helps the other cashier when she recognizes her “friends” are waiting. Even takes them out of turn from others. She is biased against whites, Hispanics and Asians. I will file a complaint with the better business bureau. Disgusting behavior for a manager. She talks down to the girl cashing out customers. I feel bad for the cashier having to be treated so inferior by her manager.


  55. While shopping in your store at 1713 SWLee Blvd
    Lawton, ok.
    My truck was hit by someone and they left. I didn’t realize I had been hit until I got home and seen the damage. I called my insurance Co. They asked me to return to the store and ask if someone would view the video for the parking lot, and if they could see when it happened and by whom then I could call the police and have them view it and then I could contact my insurance company with the accident report. I asked the girl told me there was maintainer being done and leave my name and number and she would help me when she could retrieve the video. This was at 10:30 am now it is 7:36 pm exactly 24 hours after the hit and run. I called the store and was told there was no way that was going to happen. They don’t do that. I repeated myself as to I was not asking to watch the video only if the manager could do it and if he or she saw it happen let me know so I could meet an officer their so he could see it to make a report. Once agsin the young man told me there was no way thst is going to happen. Is this going to be a problem? Do I need to contact an attorney in order to get some help here?
    Barbara Senter

  56. Sir, I writing to see if your office is aware that my wife , Betty Dawes, took a fall at the store in Warr Acres Okla. the first week in Feb. and was treated at a nearby emergency hospital for her injuries ?

  57. My husband and I have commercial property for sale in Florien, Louisiana. Our town would benefit from having a Family Dollar. If there is interest on the part of your company in purchasing our property for the intent of building a Family Dollar, please contact me.

  58. I bought 2 – 10 foot phone chargers at you Brandon MS store. One quit working within 3 days of purchase. The second one quit working after 6 days. I took them and my receipt to the store and they won’t refund my money. They didn’t even have two more 10 foot cords to exchange. I have already purchased 2 10 foot cords from the Apple Store that work fine. I shop in your store every week, if not twice a week. Please allow me to get a credit for other merchandise in your store.

  59. I was just treated like a criminal for letting people know I don’t appreciate being stared at while I eat chips in front of the store, where there is a waste basket. The, apparent, manager must have gotten a complaint from an invasive customer, who was a man, getting ready to enter the store, who wanted to turn the tables on me, exploiters around that part of town will do this! I get harassed by men on a regular basis because of the area, not because I’m some celebrity or something! Men are after vulnerable looking women around there but, again, it’s easier to criminalize the woman and I have no criminal record and have given to several charities.

  60. I WORK at store 9431 never get breaks always text messages about working fast timing work fussed at never get lunch no one can sit down rude to customer’s and employees Mr Thomas is his name

  61. This company is a joke. Every time my elderly mother or I go into the South Haven Family dollar we are harassed and insulted verbally by their employees. Aris being the childish one yhat acts very inappropriate. Telling my mother she raised a woman beater, telling me the same. And much more. Reported this a few years ago. Have avoided this store due to the drama in this store and that her manager Cody will lie for her. It’s very simple. Yesterday I went there. Got some play clothes for the granddaughter and some dog treats. When I saw her I tried to stay far away from her and her ignorant behavior. So I tried to check out quickly. When Aris saw I was checking out she got about 15-20 steps behind me saying a insult quote” It smells skanky in here” street for I’m a whore. I walked out after paying for my belongings and I was followed out by the cashier. Ask her if she heard what Aris said. She nodded yes and as she went to say something Aris came out of store skipping and talking very disrespectful to me then went back in the store. When I called to complain to store your manager Cody said I was a liar but I’m clearly not if your headquarters would look at video of this whole situation but now it’s going to be taken to corporate and see if they allow this behavior and if they do condone this behavior after talking with all my family and friends Fanily dollar will loose over 40 faithful customers because of two bad seeds in your south haven store.

  62. I worked as a direct-hire temporary employee at Family Dollar in Easthampton, MA from March 16, 2021 through March 26, 2021 in order to help with the remodeling of the store. I worked a total of 64 hours at $13.75/hour for which I have so far been paid a net amount of $300.00. I am still owed at least an additional net amount of $300.00. I have been informed that other temporary employees who worked with me at that store have also yet to receive their full net pay. I have contacted an employment lawyer about this matter. He has advised me to wait for your reply before taking further action.

    Very truly yours,

    Anne M Koziol

  63. Must update mask regulation in Texas. Governor has opened the state and in McAllen, Texas you are also not giving cash back. Customers need to shop, please.

  64. In your okemah okla store it a nasty store dirty floors boxes in the isles freight in isles all the time I went in there two days in row to see if it was still out and the frozen foods set on the floor not in the freezer for two days at least yall need to bring some one down to clean up and straighten up that store my family ant shopping there no more till u do

  65. Bought some eatz cookies but were expired since Sep0420. I ate some but tasted funny. What should I do. Worried John.

  66. Need my w2 form for2020. I no longer work at family dollar. I worked at 8914 in Kentucky. Please feel free to contact me at 812 207 xxxx. Thank you.

  67. F dollar in Granite Falls has overcharged me on my debit card big amounts..Won’t give me my money back.They need new cashiers. SOMEONE is a thief.I will never go back there and will tell my friends not to go therr..Angela Y Coffey

  68. Gave the clerk at the register $60 at they Dollar on Patton Avenue in Asheville North Carolina this was the 13th of April today is the 15th and I still have not got my money and I cannot get a human being to talk to you what do I do how do I get my $60 deposited to my account that I paid for. I’m put this money on my card for a bill and can I pay my bill now. Any help would be appreciated

  69. I went to a family dollars and they told me they don’t take the old 100 bills but that’s still have issues out here still she could’ve use a money marker and see it was real it was at 1560a west blvd charlotte nc

  70. Horrible strawberries from China purchased at Somerset, PA Famiily Dollar. They were tasteless, some still green, terrible looking, and didn’t even look like strawberries. Why would you trade with China for strawberries?>??

  71. This is about your Poughkeepsie, NY store on the 400 block Main Street. Customers are always waiting in line directly behind others. There is no social distancing. Have the food shelves are never filled and the aisles are blocked with boxes (on carts) unopened. Most of the time there is only 1 register person which makes lines longer. Someone needs to really manage that store because it is the worst run store in this area.

  72. I am not sure how to put this, as it might affect an employee. I do not know how to continue going on living under the lies consistently coming out of Chris’s mouth. Sorry not sure of her last name. Listen the district she runs is being ran horribly, she deceits, gives false promises, all while holding the future lives in her hand. I can not understand how and why you can’t see her bullshit, she has ran how many stores down, lost how many people. She can not or does not do her job. I am a fiance’ of one of the store managers you have, so you will prolly take with a grain of salt. I am an outsider looking in and can see it. She doesn’t wanna lose this individual but I can’t live in this constant stress( we are well off, with or without family dollar). Please don’t act like you dk who I’m talking about Chris is in control in southern Indiana ( homer, sturgis, use to be hillsdale). We will see if you care about your employees at all by your response to this message. You can fire this store manager I’m referring to but remember unjust fire is unemployment. Really think about it bc this store manager can and will do a way better job then Chris has and will ever accomplish. Sorry if its stern but you have to understand coming home watching your better half constantly stressed bc her deceiving boss. We want to see how far she can go in the company, as she has so fast already but we can’t if her employer is constantly lieing. Thank you for you time

  73. Why do your employees get paid different wages when everyone that work for this company should get paid the same depending on how long they have been their some people get cheated out. I personally know first hand how it feels I work for your company over six years and only make 8.40 . Everybody tells me this company owes me back pay. I personally think that the company should automatically put the raises in . This way it would be fair to everyone that works hard. I still work a day or two till they find someone to take my place . I recently got custody of my grandbabies and I hate to quit but it hard to do both. I m just helping out . But I think employees are to be treated the same. Alot of the higher up job are taking advantage of the lower paid employees. Just look at how long I have been there and look at my pay and ask why someone would stay for such little pay. If everyone was paid by how long they have been there. That’s all I’m saying on it. I hope it gets somebody attention. Thank you , Barbara Mccartha. Hayneville,Al.

  74. Hi this is Lisa White, I am needing my W2 for 2019. I’ve tried calling numerous numbers with no luck of talking to someone. And I have not heard back from anyone. Would someone please respond to me on how I can get my W2 for my 2019 taxes. I’m running out of time to file my taxes so it would be great if you could send it to me via email. I will leave all my info for contacting me at bottom. Thanks.


  75. I was just in one of your new location in Mississippi right outside of Jackson on Highway 49 E. the time was 12:45 into the store and a young lady shout it out and he said you must wear a mask I ask Ross at a store law or an employee or a state recommendation then at that time the manager blurted out without a mask on very loud you need a mass sir I said OK and as an exit the store they all started laughing call back to get a district manager’s name

  76. during my visit on 4/26/2021 approximately11;30am
    while in check out line / maintaining 6ft social distance/ I observed manager flirted with dairy delivery driver/ she decided to come back to register & change the direction of the line her rude behavior of talking to customers/ instruction the second cashiers name: Ms. ALICE (& I QUOTE: DONT WAIT ON HIM) & by CLAPPING her Hands 2 gain attention/ as if she were speaking 2 a dog/ & her rude attempts 2 relate 2 customers is a sign of VERY POOR Leadership @ 4811 Marlboro Pike Capital Heights MD

  77. Family dollar is the only store in our little town of Castalia, NC 27816, on US hwy 58 our families have been shopping here since it opened. Great place, great prices, friendly until the hiring of Kara Wood, she is an ex girlfriend of my son and has been for 9 months now they share a daughter, i dont have a problem with someone having a job but she has made every trip to your store unbearable and even when we send someone else in to get stuff for us She looks out the window and shot me the middle finger she said a rude comment to my 16 yr old cousin and then shot me the middle finger again well i confronted her in the store that night and next day talked to day manager Cindy about Kara’s actions to customers and kara denied saying anything and said that i gave her the finger when all i did was give a ride and waited in the car if i wanted to started something with her i would have said or done it to her face. she plays the victim in every situation since the day we met her 5 years ago. False claims, lies, rumors and has the sheriff at our houses here and at the beach for her behavior and choices. she has destroyed property when she is angry. i wanted her transferred to another location due to the tension and make peace in our small community. Manager said she couldn’t unless she was written up well i feel this is a good reason if not any. Please help our town be peaceful again. Thank you

  78. You have a very rude employee working at store#07074 by the name Vatile or something like that she rolled her eyes and then mummberd under her voice could someone please contact me 352)209 xxxx

  79. On today. 04/28/21 at 12:30pm EST. I tried to return some floor tile. The manager told me I could try another store, so I did, (Lowe’s. Iron Station NC

  80. I sent my sone to family dollar at 935pm.. my puppy chewed up her bottle so I sent him to go before they closed at 10… he got there at 940pm and was told they were closed. I tried calling to find out why they would tell him that they were closed but no one answered the phone. He said the door was locked…. I will be stopping there tomorrow to find out who was working tonight and will message you with the employers name so this can be corrected… the location of the family dollar is 1770 Broadway buffalo ny 14212. Please correct this behavior because you could be losing money in those 20 minutes that your employees decide to lie to customers just so they could get home early.

  81. Manager of Store or Supervisor Refuses to get a Covid Vaccination To prevent Virus, to all shoppers that are in the Store. The Employee is about 40 years old, Female, 5’feet 9″ Tall. She works at Brick Cedar Blvd STORE. She wares a Mask, she seems mean and agitated, Her employees seem Positive and want to help the customers and Dollar General Company. I will Boycott Brick NJ Dollar General Store, 990 Cedarbridge Ave Brick, NJ 08723-4159,,, Store Dollar General # 11850. So now many Boycott this Store 11850, It is not safe to shop in-person.
    We want to buy the products/ merchandise.
    We want to be safe. All Your Employees should be Vaccinated and show proof to Corporate Office or Be Fired From Employment.
    I want to Spend my Money at a Dollar General But Not Dollar General # 11850, Zip Code 08723. Because your Store has Managers and Employees that may be COVID Passers and Refuse to get Vaccines. They should all be fired.

  82. To Whom it may concern, I was in your store a week ago today (April 25th, 2021 around 9pm at night. While I was in your store the back of my wheelchair caught up on a box that was sitting partly at the end of the isle. A steel shelf that was leaning on this box fell over and then the box fell on top of it. I continude to shop because to try and pick up the box and shelf would have been too dangerous for me to lean forward while sitting in my wheelchair.

    I continued shopping and noticed there was an employee coming towards me and raised her voice at me and said ”
    WHAR WAS THAT LOUD BANGING NOISE IN THE BACK OF MY STORE?” She said this very loudly and rudely to me. I responded by trying to tell her that the box and shelf was in the middle of the end of the isle and my wheelchair. I told her I do not feel I should apologize for it because I felt that the box should not have been left there in the first place.

    She then told me to leave her store. I ask her why? She relied with “Why dont we call the police? I said to her “Why dont we” I turned to place some dish soap back where I got it and it and the basket fell from my hand this is because of diabetic neurphothy.

    I was going to push the issue to call the police, however I felt that there were other avenues to take care of it so I told her I was leaving. She then said …. “No you need to stay here until the cops get here” . I went ahead and exited the store. She followed me outside and asked me my name. … Then she said “BITCH, DONT YOU EVER COME BACK IN MY STORE”.

    A couple days later I call Corporate office and spoke with a nice lady “Yolanda” , I told her what happened and she said that a reaginal manager named Vernan was going to call and talk to me.

    On Friday April 30th a field office manager named Demitria called me and apologized for the troubles and said that he was going to talk to the assistant Manager Rita about a floor plan of keeping the boxes picked up. He said that he was going to do that this coming week. He said that he would like to invite me back into the store and that I was welcome back into the store.

    Tonight, I went back into the store May, 2,/2021 and was doing my grocery shopping when this same manager yelled doiwn the isle “I told you not to come back into my store”. I respended by asking her to call her field manager and that I had also spoken with corporate. She responded with “as long as I am at this store you are banned from here” I told her that I could get Demetri on the phone to prove I was welcomed back but she would not even listen.

    I called Demitri so he could talk to her. Our phone call coversation got disconected.. The manager kept coming up to me talking loudly and when I was talking on the phne was leaning real close to me interupting the call.

    At this point I called the police because I felt like she had no right to throw me out of store, when in fact I had not cause a scene or anything. I had not said anything to anyone. At one point I tried to turn my wheelchair around and bumped into an empty store push dolly that was left in the middle of the isle. I was lucky I wasnt hurt or that my wheelchair was damaged.. During this exchange of words she acussed me of cursing at her.

    When the police arrived, I gave my information. They said that since she is manager that for now I had to leave.

    A special note, WHile I was talking to the police, a friend of hers came up to the store. She started laughing and high fiving this guy and said that he can be her witness. He had just arrived. The police officer had to tell her to stop that childish behaviour.

    I can prove that I talked to corporate and that the field off Demetri called me on Friday to apologize for last week and to welcome me back to the store. I thanked him for his professionalism His phone number is 1 312 244 9667 As stated before he called and welcomed me back t the store.

    I live just right across the street. I am in a wheel chair, I also have neuropothy of the hands and have on a regular basis asked for assistance with my shopping. I like the convenience to this store because it being right across the street. I cannot drive so this has been perfect for me. I have shopped your store almost every other day for a couple of years now. I want to be able to continue to shop at your store. I do not feel like I did anything wrong. I had permission to go back into the store tonight.

    The assistant manager Rita was very very unprofessional on both times. I feel all of this could have been avoided if she would have been professional towards me instead of scolding me for nocking the box and shelf over that should have not been there in the first place. Tonight , she would not even listen to me when I was telling her that I did have permission to go back into the store. When I was calling Demitri to prove it she kept interupting me when I was trying to ask him to tell her that I had permission.

    I would like to ask that Demitri honor his word welcoming me back to the store. I would also like to ask that someone speak to Rita to please not further harras me when I shop in the store.

    I am not a trouble maker and did not say a word to anyone when I went to shop tonight. I would not have been back in the store without the field managers permission. It was very unprofessional of her to yell at me not give me a chance to let her know that I had permission. I did not cause a scene or dirupt the store, I was trying to make her understand that I had permission and she yelled at me the whole time. That is why I called the cops so that they could explain to her that I had permission.

    I would please like a call at 254-421-xxxx

    ps. she told the police I cause a disturbance in her store… I did not…. she is the one that aproached me yelling at me. I filed a report with the Temple Police Department case# P2103xxxx

    I would like permission again to shop in your store. It is the closest store to me. Store # 2014 Temple Texas

    Thank you,,

    Sincerely and respectfully submitted.

    Lisa Cruz

  83. The Branch on 624 Waco Dr 76704 are rude and unprofessional… They refused to do my return because I lost my receipt 5 items 2 coloring books 1box of map colors 1 box of colors and 1 box of family dollars daytime pills… The entire shaft was rude and unprofessional from the store mgr Carl to his cashiers… The customer comes first not doing shipment and this left a bad taste in my mouth… Dollar General is across the street when i will start doing all my shopping…

  84. 3682 watkins store in Memphis tn manager just told me to Get the hell out the store because i asked the new cashier to go to the screen so i could enter my number to use digital coupons and they didn’t know how. i looked for the manager’s help and she hollered out get the hell out. I am completely appalled at this womans behavior. This is ridiculous to talk to customers like that. Awful. This should not be going on in there.

  85. I worked at family dollar in Palmdale ca, store #3157, I was hired for the renovation process , my last day was 4-29-21, I never received my paycheck

  86. I have a complaint and I would like for someone to call me or email me so I can send pics of one of your stores

  87. You have people sleeping outside on the side walk against your building
    Your employees need break up your large boxes to Small thank you

  88. Hello I am reaching out about the store #03497 at 2088 George Urban Blvd Depew, Ny 7167062945 I am contacting you in regard to a horrible experience there. I purchased some bleach there and upon walking to my car I noticed the bleach was open or had a defect with the bottle. Bleach ruined my sweatshirt and jeans. I am very unhappy about this. I tried to call the store 10 time or more and got no answer. No ok at all

  89. I was in the belleview, fla store #1144. The manager n an employee were talking about why should the manager push the candy if she was not getting any percentage of sales. She started cussing to the employee while they were talking in a raised voice. It was very loud. I put my things away I was going to buy n left the store. I wont return to that store. I have been a manager myself but I would never consider cussing about corporate to another employee and especially not in a store with customers around.

  90. On 05-12-2021 at approximately 19:13 a Family Dollar associate working at store #05729 threatened my life. I requested the Lead or supervisor on shift at that time to call 911 but to no avail. This is a very serious situation, I need to speak with someone from the top. I am a 56 yr old retired military veteran.

  91. My daughter had a baby shower & got several family dollar baby powder & baby shampoo I tried to return without a receipt for store credit on Timberlake in Lynchburg Virginia but the girl said I could not even exchange what I had without a receipt. Is this true?

  92. I am writing about the Family Dollar in Sparks Nevada on Oddie Boulevard that is the most disgusting store I have ever been in the floors I would rather eat off the street that’s how bad the floors are everything’s always all over the floor the shelves are never stalked people that work there are always saying that they never hire quality help people don’t show up and they have to work I would never recommend that store to anyone

  93. On Wednesday, I went family dollar on 215 Front Street, Dekalb, Texas 75559 to have 40 loaded onto my green dot card. I went back Thursday evening to see why my money wasn’t on my card yet the cashier said it would take 24 hours for the money to be on my card. I called this morning to see why money is yet not on my card, and told them since my money is not yet on my card that I wanted my 40 dollars back. I don’t think it’s right for them to take my money like that. All I want is my 40 dollars back, that’s all I want .

  94. what are your guidelines for shopping at your stores now that its been announced that you dont have to mask up if youve been vaccinated. Thank You in advance

  95. There is a lady that works at the Family dollar here in Bisbee AZ. She is so rude. Everytime I go in there with my kids she will follow me around the store telling me to not let my kids crawl on the floor not touch anything on the shelves and so fourth. Today my daughters put a toy in her mouth and she forced me to buy it because it had her spit in it. I’m just saying on of these times. She’s gonna pull her attitude on a day I’m not in the mood and once she does I will go off on her I do not care I’m tired of being harassed by her.

  96. The selection of produces are limited to only a 10oz bag of broccoli. Some people have no access to travel an this is the only store close to buy food even though its processed an not healthy food.

  97. Hi! I do not have a complaint! I am trying to set up a Round-up Campaign for the West Central Mountains that includes your Cascade Store (83611 zip code) and New Meadows (83654). It is for our My Community Cares fund. I would love for someone to reach out to me so I can give you more information. I have spoken with both store managers and they love the idea.

  98. I’m a pregnant worker (7 1/2) at family dollars in Angier nc. I have a complaint that I only get a 10 min break working a 8-9 hour shift but there’s other cashiers working 4 hours getting a 30-1 hour break. The boss over my manager said I only get 10 minutes to sit down. Lately I been cramping and even spotting because I haven’t been getting the proper treatment.

  99. I live in Peoria Illinois and I shop at the Family Dollar on Sterling Ave. My complaint is when ever I go after work at 8:30/8:40pm Central Standard Time the store rep always lock the door early. The sign clearly says closes at 9pm. Last night which will be Monday night the rep was outside smoking as I was pulling up, she jumped out put out her cigarette and hurried in and locked the doors as she do whenever she’s working. I tried to get her attention by knocking on the door to ask her if the store hours has changed. She ignored me as if I wasn’t there! She didn’t have to open the door she could have just at least pretended to be interested in what I had to say!! I just want to know what time the store closes or it only closes early when she’s there!

  100. Good morning to you.
    I am writing to complain about a store and the cashier/ clerk at my nearest store. Which is in Raymond Maine. If someone would be so kind as to please write back to me so I may explain my concerns. Thank you so much for your time.
    Have a good rest of your day.

  101. Store manager at family dollar called me prejudiced and said white people like to shoot black people, cops were called. Now I want charges on him.

  102. Need to have someone address a complaint re your store at jefferson plaza,ny 11776. I need a phone # to call you. It was horrid treatment of a customer. No joke. Before store cameras” disappear” or “malfunction”.

  103. Your general manager at 3755 E Livingston Ave is so rude for no reason. I was asked to put my damaged item back on the shelf myself. Then she would not give me a receipt. I did not get her name because I could not believe the way she was acting. But this happened 5/19/2020 at 5:30pm. Who ever the general manager was at that time.

  104. Someone employed by dollar tree/ family dollar has been stealing my social security for over 10 years for employment. I just received an email for my “401k benefits”. I have not, nor have I ever been employed by this company. I’ve tried to report this person several times and no response. This has been affecting my taxes every year!!! As if there isn’t enough money scams in the world.

  105. was in your store on purchase st in new bedford ma. on may 19 at around 730pm and the manager a tall thin man i believe his name was mark was yelling sans swearing at a customer then it continued outside in front of the store as a representative for your company it did not make the store look good i was actually nervous to leave because of this manager was out of control !!! i would definitely reevaluate who you promote in a position of authority and as a representative of your stores i will shop at other locations in the future

  106. Good after noon, I was at your store#08648, The manger was very rude. There was a sign in front of the variety pack of chips 18ct 2 packs for $6.00. Tha cashier went and check, there was 2 signs. The cashier seen the sign. she was going to change it but didnt know how, so she called the manger on duty. I think her name tag said Bri
    It’s not about i didn’t get the chips .She was so rude to me
    I shop there almost every day
    She need to be retrain on how to talk to customer


  108. That some one vandalized or robbed your stores, whats si incredible your employees know the perpetrators or perpetrator, but seems to be unwilling to

  109. I have a complaint about your store in Raymond Maine. Please have someone get back to me. I am very disappointed at the clerks at this store. Yelling at customers and using a lot of bad cussing towards customers. I will refuse to shop at any of your stores from this point on.

  110. Gm I’m from a small town called anahuac Texas my complaint would be I shop at your store a lot and I couldn’t help but notice and it’s very noticeable that the building has green mildew on the front of the building and the top of the building the concrete to walk in your store is black I asked the lady could I clean the building for her and she blew me off I have a picture of your building I could email it to you if you like but I have a company that provide that service I’m bonded to do the work

  111. To whom this may concern:
    I Shaketa Brown, my family, my entities, my people, and my employee can’t agree to any terms or agreements. Past, present, and future


  113. Family $ at west Blvd and Tyvola The black manager lady is very rude and moody. No smile. No speak. No answer me. No thank you. No nothing. I will go to another store even if farther

  114. I live in reading pa i often go to your store on 6th st and not 1 worker there wears a mask but they wont let the public in if there not wearing 1! It should be all the workers wearing them as well to help with this awful virus. Thank you Ms.Bustin

  115. Store # 11222 in Gonzalez, LA.
    How do you sell domething bad and not allowed to get
    Your money back or exchange it. Bought 12 pk. If drinks from them 1/2 of them were bad and 2 of them were not even full cans .that’s a terrible policy and I will not shop there .
    I’ll go to dollar general which is right down the road anyway

  116. The Family Dollar Store on Hwy 155 N. is suppose to be in operation. I arrived at the around 10:50 am and I didn’t see anyone, the alarm was sounding. I was told by a lady that was parked there at the time said that no one was there. This needs to be addressed Immediately! I’ve called corporate office but can’t get a person to talk to.

  117. Hello. I was in the Family Dollar at approximately 8:45pm on May 23, 2021, located at 2008 Mansfield Webb Rd, Arlington, TX 76002, and was told by the 2 women behind the counter they don’t sell cigarettes after 8:30pm and that she had just done a count then she closed the cigarette cabinet. The lady doing the count that spoke and closed the cabinet door could have been more polite. I would just like to know if this information is true, as I have been an assistant manager at Family Dollar before and this was not our policy. Thank you for your time.

  118. 1500 high street Portsmouth va manger Glenn and Shataye are a disaster in customer care! I have called Head Quarters and the number continue to disconnect me and I have read ALL of the reviews for that store and yet nothing is done! I don’t live in Portsmouth va but I will Never shop that store again! The so call mangers are unprofessional and the outside of the store trash was overflowing! Sometimes needs to be done !

  119. Good Afternoon, Human resources,
    I had Just left Family Dollar store at 4736 South Blvd Charlotte NC store number 06403 at 9:39 am this morning was my purchase. The associate by the name of Antonio Rang me up. I didn’t have a mask on which didn’t bother him! The manager was absent at the time of my purchase. She came back and asking me aggressively, “where was my mask?” I told her, “I already purchased my items, I’m in route to leave out of the store anyways and I didn’t need one!”
    She elevated her voice, stating, that, “I needed a mask on…and I told her well, I don’t need to put one on, I already purchased my items so I’m leaving!”(Tawanda) the manager didn’t have one on herself as she was having a shouting match with me about one.!!

    Things escalating quickly because I called her a “coon”, and a “Massa” follower. She swung opened the door and stood outside the door, shouted for me to leave! I didn’t feel comfortable walking passed her. I explained to the dispatcher that, “I may hit her, she may hit me!” She started filming me and started berating me, asap. I called 911 and as I was on the phone with a dispatcher, she was on the phone with another dispatcher calling me a “slut, hoe, fat, describing me as 300lbs, ugly, old and started speaking on my feet. Mind u, I’m not 300Lbs, ugly, a hoe or a slut, and don’t have ugly feet!

    This is a freaking manager making threats about “whooping my ass” and pulling out scissors on me! She locked me in the store, Then she had her scared employees follow her outside the store to close the door and stand and blocked me from leaving the store!! Antonio the cashier that rung me, put his body weight on the door from the outside to stop me from coming out of the store!! This whole scene was some ghetto shit!!. Execuse my language! Keeping me against my will, and she bragged and lied on camera, that, “she will have me arrested and she was shouting, I assaulted her, and coercing her employees that I did, which I did not!”

    I Believe corporate will not do anything to this disrespectful, belligerent, chaotic fool they call a manger, because I heard complaints about her before. She doesn’t deserve to be a manager speaking to customers like a “hoodrat”! I really feared for my life!

    P.S. view the cameras and Audi from the camera!
    Cell #704-713-xxxx.
    Thanks In Advance,
    Devon Bibbs

  120. I was in my local family dollar (store number 08426) and the cashier was very rude and belligerent. She called me a black whore all because I asked her was it a dog running around in the store, which indeed it was. I only asked because I am allergic to dogs and I was planning on purchasing some food items. I am on my way to the ER and to my lawyers office because of the performance and poor customer service.

  121. I’d like to file a complaint about the manager at your Durant facility located at 811 N. 1st 1Ave., Durant, OK. Her name is Patti. This individual had what seemed to be a meltdown in front of me while I was checking out. She stated that she didn’t like my “Attitude” and she “Didn’t want me in her store anymore.”
    I didn’t talk to her enough to have any kind of “Attitude” due to the fact she has to be one of the rudest individual I’ve ever seen as an employee of any store I’ve shopped at.
    So I’m currently banned from your store for reasons unknown to me and I’m considering post a video about my experience at your Durant, OK facility on YouTube.

  122. Had an incident with your manager at 1220 Dale Dell Channelview,Tx.77530. Sunday morning May 23, 21. I when in to the neighborhood store to make a quick purchase and I asked one of the associates not knowing she was the manager if they had anymore baskets available she said they should be outside I had already checked and there was none outside before I brought it up to her attention so I told her that there was none and there was only 3 customers in the store so I told her that it would be a good idea to get more as I walked away and was in the next isle she was running her mouth to another co-worker saying it wasn’t that serious and how if I didn’t like it I could go shop at another store. I thought that was so unprofessional and went back to confront her and exchanged some words with her and ask for the manager she mentioned she was the manager. First of all a manager shouldn’t be acting how she did they should be trying to make the situation better not worse. She is not professional at all. I think you should reconsider someone else for that position. Unless you don’t care how the store is being ran by your employees.

  123. My name is tracy Landry, I was terminated for a phone scam call; I have tried reaching my manager in regards to I need a copy of my separation notice. Could you please assist me with this?


  125. So I would like to keep my name out of this so awhile back you had a bomb threat at your family dollar on 6th Avenue in Des moines Iowa the reason I know this is because the Manger courtney Smith refused to sale someone meth so they planted a device in the store she sales drugs out the store and has drug dealer come and help her in the back where the supplies from the trucks are unloaded there was also a fight she got into over drug money that was the real reason she assaulted the woman not for stealing but for taking the drugs and not paying she also takes the money to her apartment and switches out some of the money for fake bills if you drug test her she will drop dirty for coke and weed she also steals alot of items from the store , you had a nice woman named Carrie that worked she told me she worked her hard because she was white and didn’t Ike her but just got her a Transfer to the store on the Eastside of Des moines so she didn’t find out about her drug deals in the store because she was scared that Carrie would tell on her because Carrie was on parole at the time

  126. Family dollar on screven ga store 9429 has rats and yet y’all trying to have inventory help me understand what kind of dm allows that

  127. Your Menominee Michigan store closes earlier than there hours and the manager hangs out in the bar next door . Kind of hard to run a store that doesn’t open.

  128. I Was Insulted And VERY Disrespected As A Human Being I Was Cursed At In Front Of My Children My Money Was Thrown At Me All Of This Came From A Family Dollar Employee, I Asked To Speak To The Manager The Staff Begin To Laugh And Ignore Me So I Then Asked For My Money Back And Also A Problem There… I Am FURIOUS That My Children Had To Witness Suck Behavior It Saddens Me That Me & My Colleagues Will NEVER Visit Family Dollar Again With Such Representation. I Will Be Calling Every News Channel I Will Write Whatever Review I Have To Right To Get My Story Out This Is Beyond Unacceptable And I Will Do Whatever It Takes To Get Justice For The Way I Was Treated By A Family Dollar Representative

  129. Family dollar in Hull Ga not sure whose suppose to working but in last two months its been open maybe a week.Twice we have seen the worker close the store and drive off then back and unlock the store maybe for hour.I thought you would want to know you are losing a lot of business

  130. I went to the family dollar todsy did not get a 10.00 item in my bag which i paid for …contacted the store and was puton hold for 25 minutes while the girl looked for manager named Chuck….then he told me he coulnt hear me so id have to call back…..nice customer s er vice i will go down asap….get my money back and tell everyone about you shitty service…nice way to treat customers ….

  131. I went to the family dollar todsy did not get a 10.00 item in my bag which i paid for …contacted the store and was puton hold for 25 minutes while the girl looked for manager named Chuck….then he told me he coulnt hear me so id have to call back…..nice customer s er vice i will go down asap….get my money back and tell everyone about you shitty service…nice way to treat customers ….

  132. My name is Mark sales Jr and I need to speak to somebody who is in charge of every family Dollar around I have a issue with a manager that works at one of your stores and they are blasting a person out on social media which is very disrespectful and is very uncalled for and is not professional and they need to be fired or they will be a lawsuit involved

  133. Good Morning. The store located at 413 S Kedzie is due to open at 8am. I arrived in the parking lot at 8am while he supervisor or whoever he is was receiving a delivery from Doritos. I just had surgery and was unable to stand outside and wait especially when the store opens at 8am. I never had a issue with this store location but of course they black guy stating give him a few minutes and he’ll open . I patiently walked back to my vehicle very sore and in pain. I waited until 815am and left. I’ll go to Walmart I don’t understand why they aren’t opening the store . Very rude and unprofessional staff. This is why the black neighborhood located experience these kinda of issues . The opens at 8am but the doors remain close until they decided to open. Terrible. I’ll go to Walmart because they are open at the correct time. Family dollars have no sympathy for someone he’s in pain and had to walk to the door to be told I need a few more minutes. Smh

  134. I hate to complain but i am fed up with the Sidney store manager. She is consistently rude to customers and i even saw her yell at one of her staff in front of customers. Kids are not welcomed by her and receive dirty looks from her. Not a good person to be in charge in my opinion.

  135. My name is Brooke Igou i am currectly an employee at one of your stores. Today my mother in law was rushed to the hospital with covid 19 and is now in icu and on life support because of her oxygen levels and Brittney Cooper one of your GMs fired me today because I was dealing with a member of my family going into the hospital. She said it was a no call no show but I have proof that i left her know 5 hrs before my shift what was going on. This time is already hard enough without your employees having NO REGARDS for family emergency. I was a good, flexable employee. I did what was asked of me and came in anytime she needed me. Even after she told me she was going to quit once inventory was over. I still did my job to the fullest. I want to speak with someone regarding the situation. Please email or call me at 423-293-xxxx. I will be calling Monday as well.

  136. The employees at your store on S. Nevada in Colorado Springs have just kicked me out of your store because they claimed that I have been 86 ed from it
    First of all let me began by staying my name . My name is Christina Villa and I have never been so offended. Your employee thought he was absolute when he and the other employee rudely told me that I had to get out of your store and with a very sarcastic snicker said to me well you won’t be Shopping tonight .
    And then had the audacity to get on the phone to attempt to call the law . Is there some type of book or board that shows the faces of all the people that are not allowed or so he said 86 from your stores or is it ok for your employees to talk to your customers as if they were unfoubltly and 100% guilty. First of all I rarely go into this store because it is not faced very well and every other month you see board up on the windows ftom getting shot up. But for this employee to talk to me and (his coworker ) the way that he did make me feel the way I did was absolutely uncalled for . Iyo top it off he is the manager !! What kind of company allows this ??? I put down the purse and walked out Humiliated. I couldn’t believe it . The WORST CUSTOMER SERVICE FROM BOTH OF THEM THAT I HAVE EVER SEEN HANDS DOWN . I AM VERY MUCH CONSIDERING CALLING chanel 13 call for action to make sure that this kind. Of treatment never happens to anyone else one person but with the kind of attitude that your manager had , makes you wonder how he deals with others . I sincerely hope that your company takes this incident serous. I know I will be expressing what happened to everyone I know and as I said will probably call the news . There are rules to dealing with this kind of matter and behavior and your manager clearly did not excersise any of them in his position . I hope this gets resolved I am calling his boss I’m the morning as well
    Thank you have a great day
    Christina Villa 719 23 xxxx

  137. The manager at the store on Shady Grove and Story in Irving Texas has banned me from the store. How do i get to come back. I did nothing wrong and she says i shoplifted in front of all the customers. That is a lie and embarrasing.

  138. Hi I was in a family Dollar at 206 north point two of the workers was not wear a mask two customer was in the store had some kind of drink in a clear cup wasn’t wear a mask the customer was cussing and going to the over Where the cigarettes was

  139. I retuned two items with receipt and was told even although I had my receipt showing what I paid they could only give me the sale price because that was store policy. I have never heard of a store refusing to give you back the money you paid for something. This is terrible customer service!!!!!!!

  140. Ok. I was shopping at the grocery store and heard two ladies talking about a friend of mine who works at the family dollar in Sidney ne. And they were saying they cut one their part time employees to quit by refusing to give hours. Wtf is wrong with you people. If you want a quality store then you don’t weed out the dependable hard working employees just because you don’t like them. Professionalism must not matter at all to this store. Im so shocked that this is allowed by a major company and these awful employees still have a job. 😡

  141. I come to family Dollar on Price road and the girl speaks English and she’s speaking Spanish to me but I don’t understand Spanish and she keep being rude and the manager is Hispanic and she doesn’t speak English well what she doesn’t speak English we you need to get somebody to speak English because I do not understand what they’re saying they’re really rude I always come here and buy stuff and there’s still rude

  142. The Family Dollar on Brighton Road in Pgh 15212, is a horrible store to shop in. You can’t get to much because there are boxes in front of most items, except food and pop. I can’t shop there any more. Secondly, I was just in the Bellevue 15202 store to buy a phone. It was in the ad for $10 plus a phone card. They would not sell it me for sale price. I always go to the Bellevue store when I want something in the ad. The store had no ad nor did I bring my ad with me, I should not have to!

  143. I have been shopping at the store #02373 for a long time now, the manager is very rude to me and my wife. If corporate does not do something about this matter, we will not be returning, thank you

  144. Bring Joe back to the Winnie, TX location. He was erroneously fired. Big mistake! The community is rallying behind him.

  145. I went into Family Dollar #1109 in Paragould Arkansas 72450 the other day only to over here a cashier talking to a customer. Bragging about how she smokes weed and that family dollar doesn’t do any drug screens for hiring there employees. She then went on to state there just about everyone that is employed at store #1109 all smokes weed. Then she is also seen on social media wearing the family dollar uniform and standing outside of family dollar making a tiktok video holding a vuse vape smoking it when she is only 19 years old.

  146. I was just shopping at your Reynolds road store in Toledo Ohio, there was a worker emptying shelfs of cereal, I jokingly said to him, are you mad at that cereal. He said no he was pulling the dated ones off the shelf. I asked what they did with them, he replied the dumpster! In this time of great need for soooo many people and the food banks short on food, how the hell can you throw this food out? It cereal, and what else are you throwing in dumpsters, this angers me so much, give it to a church, if all your store do this, it is shameful. There are people starving! Please change your policy!

  147. I have a complaint about your website! One thing, whenever I haven’t went to website for a long time, I have to enter my password. I thought my password was saved. Then when I press forgot password, I checked my email. Then I press reenter password it goes to the website, not where to change password. I tried changing password 3 or 4 times. This is ridiculous I can’t log in to get smart coupon.

  148. The store at 4602 East Ponce DeLeon Clarkston, Ga would not let customers inside to shop at 8:50 pm on June 2nd. They often closes the store early refusing to let the neighborhood to shop. There were 3 employees at the front counter a lady, man and an older woman i believe according to my son. This must STOP!!! CLOSING THE STORE EARLY because they wantcto leave by 9pm.

  149. Hi. At the Family Dollar store, I accidentally gave the clerk $8- one dollar bills. My total was $5.25. I asked for my money back. I have been told that people working there were not honest. She proved this. In order not to make a scene, I left the store. My receipt number is 99071480176520187813, Store #07148. I want my money back. We deserve honest and hard-working people in our area. This person is not one of them.

  150. Had a vert bad experience at family dollar located in 5520 Denton Highway Haltom City Tx 76137..
    Horrible Assistant Manager or so she claimed to be Bessie, older lady with a horrible attitude, bought some HL auto spray dispenser on 05/29/21 and realized that after the second day the motor is no longer strong enough to dispense so i decided to inquire about the possibility of returning or exchanging them and this lady went off on me claiming it was not a Glade product that this were not as good etc etc, literally asked me to leave the store and telling another young nice lady whose name i didnt get but per BESSIE she was also another assistant manager that “THIS IS THE TYPE OF PEOPLE I HAVE TO DEAL WITH EVERYDAY” and accussing me of ALWAYS returning stuff and giving her the same problem when this is the first time i ever return anything to the store, i will never understand why people get customer service jobs when they have no customer service, i understand she is an older lady which is why i never disrespected her but she shouldnt be there and in that position if she is so prejudiced and has such a bad attitude, even the young girl kept telling her to calm down cause she was very rudely asking me to leave the store. My first bad experience in that store, before they had a really nice lady named Dorothy who is now at walmart, she was great nothing compred to this BESSIE .. according to her her day got better as soon as i left the store

  151. I went to my local family dollar that I’ve been going to for a couple of months. I was waiting in line for a about 7 minutes until I asked if there was anyone in the register to assist me. The “manager” asked if I was ready which I replied back with “yes I am” and as the “manager” proceeded to check my items I then asked where I was able to locate the foil which she then raises her voice at me to walk to the back of the store I then asked which way and she then yelled at me saying “IN THE BACK OF THE STORE” I then said “there is no need for you to be upset with me when someone is suppose to be at the register to help customers. The “manager” at the time then said “we stock today but you wouldn’t know that since you don’t work at family dollar” I asked for the manager and she then yelled again “I AM THE MANAGER” and I asked for corporates number and she then said I can return the following day to speak with the “manager”. I was confused then due to the fact that she just stated she was the manager… she corrected herself by saying she’s the “assistant manager”. And I began recording so I can show her manager the following day. She asked me to stop recording which I did. And then another employee came in and asked me to leave the building as the so called “assistant manager” now.. proceeds to the front foot and blocks me from leaving threatening to call the cops if I don’t delete the recording. The cops were called and the “assistant manager” was told there was nothing wrong with recording the incident. Store #12432 Beltline rd Garland tx

  152. I was in store #01445 2101 E 3rd St. Chattanooga Tn, on 6-03-21 at 19:50 p.m.. I bought denture adhesive and returned to my car. As I was getting ready to leave a African American male (who worked at the store) approached my car, and pounded on my window, as I started to roll down my window the male stuck his hand into my window directly into my purse, which was still in my lap, and accused me of stealing. He said my bag was flat and that all I bought was toothpaste, I was horrified and said no all I bought was this (showing him the tube of denture adhesive). He apparently thought there was something else in my bag and when he realized his mistake threw his hands up and walked away!! I called out to him several times, but he just stormed off. I am informing you, and I will be informing Corporate and the CEO during normal business hours today. 6-4-21. I am appalled that this is how this store treats customers, and I intend to let this be known!! I did nothing wrong but stop into this store. I should have had Law Enforcement come pay this employee a Visit.

  153. i live in picayune missippi and its 79 degrees outside the store on highway 43 feels the same NO AIR FLOW!!! been a recent remodel and a “”FREEZER””that i shop out of is always “”broke”” someone needs to check into “”sad bad !! shopping!!!

  154. I am a trying to understand why I am an ineligible for rehire Family Dollar or Dollar Tree Associate.

  155. I’m am not wanting to complain about service I just want to find out how I can get my $5 that I did not receive today when I spent $54.80. She said it would not scan and she punched it in. I didn’t get the discount!!!

  156. Please remind employees they are at work not church, everybody don’t believe what they believe stop preaching

  157. There has been severeal times I have gone to this location (2101 8th Ave., Huntington WV) and the store would be closed for bank runs, employees fighting inside the store, unloading the truck and sometimes they just arent there, no sign no nothing. I don’t know the last name of the manager but his first name is Isaac. I on one ocassion went there to buy Dawn and although it was stillin a box it was unavailable to buy for a week and a half. It literally sat in the isle for 10 days. This store has not been in worse shape. I dread going there where I used to go just to sometimes look around. L hope this doesn’t fall on deaf ears because I love Family Dollar.

  158. I want to know how it’s legal that one or your employees allowed someone to come into the office and view the security cameras. Take a picture of my sister and accuse her for something she didn’t do. She picked a wallet up and turned it In. The police viewed the camera and said that she clearly picked it up and brought it straight 5o the cashier.. Now my sister’s picture is getting blasted all over Facebook this is not right or okay. I’m not going to stop until someone is held accountable

  159. Just did my couponing today and scanned each item to apply the coupons but when I got home I see one of my coupons did not apply. How can I get the credit for that item? It was for “buy any 2 Degree deodorant and save $2.00” I did purchase 2 Degree deodorant and had the coupon clipped.

    Patricia Vicknair

  160. I need to know, why a company of your resources cannot provide shopping carts for their customers? Five hand baskets available. Do you expect your customers to carry each bulky items one at to register? Should be a shame of yourselves. This needs to be fixed and quickly, please and thank you.

  161. The family Dollar in Georgetown South Carolina on High Market St. Has been constantly closing 20 to 30 mins early every night just so the employees can get off early! This is very unprofessional and it is very inconvenient for those of us who live in the area and regularly use your family Dollar


  163. Why are shelves stocked low @ hwy 87 location in Texas 409-579xxxx am told trucks come with low quantity

  164. There is a family dollar store on Yosemite Parkway in Merced California with some very rude workers that are listening to obscene music with cursing and everything blaring through the store when asking your worker to turn down the music that it was very rude they stated they are sorry that I feel that way now I listen to nothing but Christian music so to walk into a store and to hear ugly nasty cursing music makes me not ever want to walk into that store again

  165. I was at the store on 3210 Brighton Rd 6/6/2021. Opted for $25 cash back. Young man at register who checked me out claimed he could not give cash back. I never recieved the $25. However it came out of my checking acct.

  166. I am Alexandrine Galbreath and I want to complain about the fact that I work/worked for the family Dollar in Fountain FL 32438 for a year and a half. I have went thru a lot with that store and should have become assistant manager. I was discriminated on bc I was on probation and was unable to be an assistant. Not the reason I’m complaining the reason I’m complaining is I believe I was laid off for no apparent reason due to you all cutting hours bc of shrinkage in the store. I was second in seniority in that store, just got a new manager due to my old manager passing away back in February, the manager whom I thought was pretty cool and we had no problems? Well I noticed my hours were cut the most and then it was to nothing no hours at all but my name was still on the schedule? I have tried calling Nicole and texting her and she kept putting me off and making reasons for me to wait and she will get back with me. There are the other workers whom still have hours and still are working? I
    want to understand as to why I was done this way. I was there for that store when noone was when my old boss was sick with cancer trying to run that store. I was there for her and the business and customers of that store. I am very hurt and have done everything for that store and for my managers, I have been dedicated to my job and I am very hurt by this with no apparent reasoning to why this was only done to me with no explanation. To be put on a back burner for what? So if you all can help me I would much appreciate your help the store # is 10694 Fountain Florida. Thanks Alexandrine Galbreath

  167. I would like to remain anonymous. I was at the Family Dollar at 9131 E. Colfax Ave, Denver, Colorado yesterday around 4:00. I asked the manager is the beer was full strength. She barely responded to me. I noticed along with a friend that this manager was helping her friend steal from the store. I made a comment about this store is getting cleaned out. She got mad at me and started cuzing me out and i responded in the same manner. She then told the clerk not to check me out. She also told that she would call someone to take care of me. I was told by a family member that she is very mean. I left the store. We also witness the manager coming out with the people who was stealing.

  168. I can’t believe that the store at 4879 Concord Rd. in Beaumont, Texas 77703 is still open. The store has no lights & no air for the past 2 years, it is horrible & you want people to continue to shop. When I walk in & she the conditions I leave to go to another location. You all need to purchase some land in that area & put up a new store, the people in this area deserves better. Thanks for your attention!

  169. I ordered a TV stand from y’all and I haven’t received it yet. I would just like to have a refund of my money back

  170. The store on main st, in Daisetta Tx, 77533. You have an employee that smokes pot daily and does some other drugs. He brags about working there and getting high and there is no drug test. He says he is a manager. His name is Billy Hammond. I know this because he told me this. I have been shopping there for 7 years and I don’t like going into the store when he is there. I am 77 years old and I will not go into this store when he is working. I don’t like my 17 year old granddaughter going in the store because he tries to talk to her. Drug test this person and see for yourself.

  171. I have owned a Subway in the Warwood Subway for 24 years. I allowed my employees to shop at family dollar for Subway items such or office supplies or small kitchen supplies.

    I I no longer allow any of my Subway or my personal dollars to be spent in any Family Dollar due to your Manager at the Subway in Wheeling, Warwood , West Virginia due to a wicked manager at this store by the name of Wendy.

    Why? This poor excuse of a manager on 3 occasions has tried to steal my employees in this day and age. She finally accomplished her goal and stole one of my employees on Saturday June 12 ,2021 who just quit without any notice.

    I am appalled at this and it’s going to lead to problems. Even though I knew she was doing this hideous act I still allowed her to be served in my store. No longer will she or the employee she stole be allowed in or on my property. If they defy that request I will file charges and this notice will prove I sent out this request.

    Keep them away from me and or my employees or it will not be a good situation for neither of our businesses. It was a tough 2020 and the last thing either of us need is a feud but I will not back down.

    You should train your managers better. I do not hire from other Subways or try to steal other employees.

    John and Karin Angius
    304 639 xxxx~ Cell phone for Karin as I am not in the mood to speak with you.

  172. To whom this may concern,
    I’m reaching out to hopefully get heard by someone who cares what kind of people are running your stores. I have worked in retail the majority of my life and I have never seen anyone, I mean absolutely anyone acts the way she did on two different occasions. But there is no reason for an employee to follow a customer outside and continue to verbally assault them and what she said when she was outside causing a huge scene, I mean people were stopping to watch the show. I wouldn’t ever want to have someone like that working for me, I wouldn’t even want to have to work with someone who acts like that. But to following a customer out of the store while threatening to punch her in the face is unacceptable behavior for anyone, but she should act more professional at work. .
    I get paid on Tuesdays and I had just used my card at the A&A, so I know it’s not my card. , but for whatever the reason I have trouble at that store. I had already put everything in my bag and since my phone was dead, I had told the cashier I was just going to leave everything there, including the liquor I had just bought, and that I would be back. I started to walk away and that’s when it blew up. I don’t know if she didn’t hear what I had said because that is when she started with an attitude with me, because yeah I just love dealing with her so much. But for some reason instead of letting me walk out the store and leave my stuff she began to say I had her register frozen, but why is she telling me this? So after being yelled at that I had her register frozen and yelling at me because my card not working and I really don’t know what happened to be completely honest. I didn’t do anything to her other than laugh at the situation when I really wanted to cry. I had asked her what she needed me to do, which led to her register being frozen again and I finally told her I couldn’t do her job for her. I didn’t mean to make her mad I just don’t understand why that was my problem. I don’t work there, and I am thinking just cancel the transactions and I’m the customer I don’t’ know anything about that register. Words were exchanged, and she cussed me up one side and down the other, and she accused me of calling her names. Whoa, I was there by myself so who would I have said this to? But nonetheless, she continued to verbally assault me and accused me of stealing. I threw my bag on the ground and told her to search it, but she didn’t she just kept running her mouth. I really thought I took everything out of my bag before I left the store. Turns out when I got a few things at BP on the way home I found a bottle of eye drops that I had and I wasn’t going to go back to the store I was kicked out of and told never to come back again. She really made me mad, and I was trying to get everything out of my bag inside of the store while she was just coming at me and I didn’t see the eye drops that fell in with the liquor bag. So I truly am sorry and if you would like me to pay you for it please reply and let me know. I didn’t even hear the alarm because I was so blown away by what had just happened. I have never seen or even heard of anyone who works in customer service treating a customer like this. She has told me on two different occasions that she wants to punch me in the face. It’s just such a shame that people are going to act like this anyway but to have a manager follow a customer out of a store to just continue to assault them is not acceptable behavior. I have always understood that the customer is always right and I would not dream of acting like that at work. But she doesn’t have anyone to answer to and the first time she did this I talked to the district manager, and she did nothing. I’m just letting you all know that this is the way the Moorefield WV store is being run. Your manager’s acts inappropriately, and this time she took it too far. She caused a scene outside and accused me of stealing but when I threw down my bag she didn’t want to go through it, so what was she doing following me out the door just to make accusations and not really know me at all. I still can’t understand why she kept telling me her register was frozen instead of just doing what she needed to do. I don’t know why she couldn’t just let me leave everything there and come back and pay for it but instead she got an attitude and acted in such a manner that I honestly was shocked myself. I could’ve gone to the atm and withdrew cash and came right back but either way she still had people standing in line behind me, it’s not as if I could have left and came back so quick that they wouldn’t have complained. I would never think of treating someone like that and I had people that I don’t like dealing with but I bite my tongue and remember that they are the customer and it’s my job to help them, not attack them with threats of violence and name-calling, I don’t like confrontation either but I can only deal with so much before I snap and nobody wants that. So could someone please let me know if I can continue to shop there or if she is going to get away with that behavior yet again?
    Threatened with violence

  173. I think it’s ridiculous that you expect your employees to work in 90 degree weather with no AC and they have to wear pants or capris. They should be allowed to wear shorts.

  174. Store #11038 I know that soft drinks are advertised the limit that you can buy, but I went in and bought 8 dozen eggs and 4 gallons of water because I family from out of town to cook for, went back 2 days later and the manager Tom said I could only get 4 more gallons of water and 8 dozen eggs and he would not let me have but 4 dozen eggs and 2 gallons of water, he said that I got over my limit 2 days ago!! There is no limit posted on eather! SO WHAT’S THE DEAL”!!!

  175. Store #11038 I know that soft drinks are advertised the limit that you can buy, but I went in and bought 8 dozen eggs and 4 gallons of water because I family from out of town to cook for, went back 2 days later and the manager Tom said I could only get 4 more gallons of water and 8 dozen eggs and he would not let me have but 4 dozen eggs and 2 gallons of water, he said that I got over my limit 2 days ago!! There is no limit posted on eather! SO WHAT’S THE DEAL”!!!

  176. I sent my grandson to purchase some items at the Odenville, AL Family Dollar on Saturday, June 12, 2021. He came back and said he was told he could not be in the store because “someone” had reported him and his friends stealing. I went to the store and the assistant manager on duty, Jenice, was extremely rude and ordered me out of her store. I work for a law firm and no, I did not raise my voice to her. I asked if she could review the surveillance cameras and let me know what, if anything, there was against my grandson. I do not condone stealing–or lying–and he was just as eager to see it as I was. She said she couldn’t do that, so I asked to speak with the manager. She threatened me saying it was “her store” and she would call the police and have me removed. I asked her to please call the police. She then called the manager, Jennifer, whom I spoke with. I was disrespected and embarrassed by this “assistant manager.” If that is how you treat customers, especially ones who are trying to do the right thing and see if their child did anything wrong, then I need to shop elsewhere.

  177. I am a customer to one of your stores in potsdam New York I am contacting you in regards to the way something at this store wasn’t handled and am not very impressed . I got cut on one of the black shelving units that hang from the shelves two days ago not only wasn’t an incident report not taken I was not asked if I was ok . The worst part about this is when I told the assistant manager about the rack that it should be removed before someone else gets hurt it is still there two days later I am also very upset because the day this occurred I had all 3 of my children with me God forbid it was one of my children it would of sliced open thier face or got there eye . I had to go to the hospital to go get checked seeing how a it was a metal rack that cut my arm. 8 have pictures of the rack and the cut it caused im lucky it wasn’t any deeper than it was because I would have had to recieve stitches if you have any other questions regarding this incident please don’t hesitate to contact me but if something isn’t done about this best believe I will be settling this in court.

  178. At approximately2:45 pm on June 14 2021 I was in the store located at 2320 Genesee Street in Cheektowaga. The cashier was very nasty and cursed out the customer with the complaint.The last time I was there the cashiers were arguing amongst each other using all kind of language in front of the customers very disgraceful staff.

  179. Yes I recently quit working at family dollar because I got offered a new job. I had 30 hours of vacation time that I would like to get paid for that I never received. What can I do about getting my hours paid out to me?

  180. The store 2135 w. Morris in Indianapolis Indiana is horrible! Shelves half empty stuff all over the floor

  181. My son works at the Emery Highway location, he had an heart attack on 6/8/2021. The manager at this location put him on the schedule and he has not been released from the doctor, she called him about coming in saying she has a Dr appointment. He is in you all store without Dr permission because she told him he needs to get there! She is aware he was not released to come to work, not only that she told him to give her 30 minutes. So not only is she not answering her phone, it has now been an hour and he is not getting paid for being here. Is this how you treat your employees? My son is very humble and will help Anyone. I need to know who I need to speak with about this, and if his job is in jeopardy We definitely have a problem since he told he had to come in without being released from the dr!!! My contact# is 478-390-xxxx. AGAIN IS THIS HOW EMPLOYEES ARE TREATED?

  182. Yes on Sunday the 13th of June,I stopped at the store on [email protected] to pick up some drinks for a family gathering.The sign on the shelf had a price of 3 for 11.00.It rang up at 5.99 a 12 pack and I informed the manager.We went back to check the price,he crumbled the paper and told me he wasn’t honoring the price.I told him it was false advertisement and the I was going to report him for being rude he said go ahead I am the manager.He is light skinned ,bald and tattoos.

  183. Why is the Family Dollar store, located on North College Rd in Wilmington NC, so seldom open?

  184. I live across the street from Family Dollar and my family and I have become to rely on the convenience of getting different items for everyday needs. But the store has been dealing with a myriad of problems from keeping employees to stock that is never caught up on. The majority of the employees are wonderful. They are helpful…polite…and do their best under overwhelming conditions. One manager who I believe is now gone had created a nightmare situation for employees. I witnessed him accusing one of the best employee of being lazy and leaving stock in the aisles. This was as she was checking my items out at the register. I don’t understand why these problems continue for so long. It would be a blow to the neighborhood to lose this store but at this point no one ever knows when it will be open. It closes quite regularly without notice and it has currently been closed for two days. I don’t know if this is a franchise or corporate store either way something has to give. Family Dollar is important for our community please don’t put my letter aside and forget it. Help is desperately needed.
    Thank You
    Mrs. Cox

  185. I retuned two items with receipt and was told although I had my receipt showing what I paid they could only give me the sale price because that was store policy. I have never heard of a store refusing to give you back the money you paid for something. This is terrible customer service!!!!!!!

  186. At about 5 PM central time Tuesday, June 15, I entered store # 01230 and handed my Simply 10 Clothing bag with 60.00 in merchandise to the cashier to be checked. After checking out with the merchandise I purchased fro your store at 7:20:56, I walked over to retrieve my checked in bag. The cashier was mo longer in possession of bag and had given it to another customer. I spoke with the supervisor ,she told me to come back in the morning because she was going to pull the recording to find out who has my bag and would call them to return it. My question is, what if they paid cash for their merchandise, how would you be able to contact them. Please resolve this problem because it is your policy to check in your bag, but you have no form of ID or number to assure that is your bag. This is bad policy and should be corrected. My name is Constance Fisher and I can be reached at 832 768 xxxx for resolution of this issue
    Thank you

  187. You have an employee making tiktoks and mocking a dollar general that just burned down next door. While I love family dollar and business may be good for family dollar because of the fire, I find it very inappropriate. Your employee lacks empathy. It makes me not want to shop at her store because of her actions. I would not want to support a store whos manager behaves in that manner, Or support Family Dollar in General who allows such inappropriate behavior.
    Your employees name is Darlene wright
    She is the store Manager at the Dublin store in Texas. She has so many people on her Facebook post telling her how inappropriate she is for her making fun of them. For people losing their jobs due to the fire. In my eyes, thats not a very good leader.

    Tiktok : @darlenewright6

  188. yes i have a few questions about how one employer is getting talked to like she aint worth shit treats her like a dog this lady is always workin she always comes to work but she was sick and the sm at the time standing in until a sm is hired in told ms.rachel that she had to come into work. rachel is a very good work and the best worker that is at indaintown fla store number 2390 and if you dont put a stop to the way tonya and rashondra is doing rachel its not fair that rachel is the pne that runs that store pretty much but getting down shitty as

  189. The store at 2625 North John Young Parkway in Kissimmee, Florida 34741. I’ve made my Boost mobil payment here for over 2 yrs now and I go there today and one of the “managers” is on the phone while the employee is trying to get her attention and repeatedly rings the bell and she pays no attention to him. I finally loudly say excuse me! He tells her I need to load $40 on the card that I purchased there months ago and she is still on the phone and speaking Spanish and then speaks Spanish to the employee and says no we can’t do that. I said “Why not? I’ve done it here for 3+ years and bought the reloadable card here as well.” She proceeds to ask whoever she’s STILL on the phone with if they can do it (again in Spanish) and I’m assuming she said yes because she scanned the reloadable card and like magic and that simple I loaded $40 to my card! This lady “manager” was so rude. I do not speak alot of Spanish however I do believe that it’s beyond rude to stand there and speak Spanish in front of a customer who doesn’t speak it and you basically are ignoring them or talking about them without their knowledge. I did not appreciate her attitude or the disrespect she showed me. I asked the employee (who by the way was very friendly and tried to help in any way he could) why she said she couldn’t reload the card? He had no idea either. If she did this to me then who else has she done it too? This is not right and I do hope she gets better training as a “manager” or that store will lose even more customers! I left there and the “manager” was still on the phone.

  190. Hello I worked for your company almost 10 years ago in Weatherford Texas, I was only 18 then and it was one of my first jobs ever. I moved back to Oklahoma and have recently been offered the position at one of the stores as well as a distribution center but for some reason I am marked non rehireable. I am unaware of what made my manager at the time mark me as such and I think it was wrongfully put against me!
    I would love to speak to someone in regards to fixing this issue so I can continue with this amazing Job opportunity and be a part of this company again!

  191. Hello, on 06/16/2021 a associate at your store on Ne 23rd & Miramar (Thiyren) who claimed to be the store manager snatched my basket and told me to get out the store because he claims I had a attitude because I asked to receive some batteries to purchase, they had a lock on them. I said I have no attitude, he said sounds like you do to me, so you can leave. I dont appreciate his nasty attitude. He is very disrespectful, and should have the privilege to run any public business. You should review your cameras, cause he is a disaster waiting to happen!!

  192. Hi,my girlfriend work at family dollar,and the restroom is broke,she has use the restroom and noone is in store with’s discrimination!!!

  193. I had a complaint I filed last week about the manager Wendy at Warwood Family Dollar, Wheeling , West Virginia 26003 has been asking my employees at my subway that I’ve owned fo 24 years to work for her. She is trying to steal my employees.

    She has asked 3 different employees securing a definite One Jennifer Touvell
    and possibly a second one. Jennifer quit without any notice which cause major issues.

    Have you spoken to her about it and if u did why wasn’t I notified about what your doing about it or are in thus day and time of hardship your condoning her actions which will cause major problems and l will act accordingly. I expect a answer.

  194. Do to the fact that Ludlow/Bromley area is very small and very connected I would like to remain anonymous . I have witnessed on many occasions different members of your stores team, that store would be the Ludlow store family Dollar Ludlow Kentucky , out behind the store smoking marijuana. The smell is completely recognizable. And on more than one occasion I have witnessed your store manager Michelle driving down the street in her store uniform smoking marijuana . Being from such a small town I know the children are seeing this and it troubles me that your store has that bad of a drug problem . I’m not the only one in town aware of this but I am the only one that will say something. I appreciate your time and hope this problem can be resolved.

  195. I am going to contact the local news and expose Family Dollar for having employees work inside a store with no A/C. I went inside the store for about 5 minutes before walking out because the heat was unbearable. We live in Laredo, Tx. where its over 100 degress on a daily. The store has been like that for over a month and no one does anything about it. I am taking this to the news and facebook and anywhere else I can. Family Dollar is a multi million dollar company who I am sure can afford a couple of hundreds or thousands for an AC.

  196. Yes it’s like 10 minutes till and the place is already closed down I’m standing outside watching the employees looking at me

  197. I want to return something at 12:50 to Family DollarI want to return something at 12:50 to Family Dollar I’m picassed at Avenue with the receipt there were air fresheners that the little spray thing that goes into a machine broke it was 3 of them she wouldn’t change them for me she told me I had to cope put them in the package and bring the actual package in when the patches is plastic so I asked her if I can gett what do I have to do to change them and she told me to get the partners to the bottles and bring them all in and then she’ll see what she can do when I said you want me to bring the good ones with the bad ones and she said yes then I went on to do my shopping as I was shopping I hear her saying to the other worker oh yeah that lady’s trying to get over she broke them herself now she wants me to change them yeah that’s bullshit she’s not doing it here you know that doesn’t make any sense very unprofessional that she’s going to when I There were other people in the store so she standing there talking about me like it’s all right she thought I had left and I was still in the store shopping she said her name was Liz I’m not sure if it was but I guess she’s the manager Customer service is a very tricky thing I don’t think she has what it takes to take care of that store

  198. We stopped to buy pop which was on sale in the ad 3x we stopped and the workers told us they were not on sale I pulled it up on my phone and it is on sale but they continued to argue they were not on sale why do you have sale ads out if you don’t honor them??? I’m about sick of family dollar and as far as the coupons coming off at the end that’s another joke half the time they don’t even take the discounts off and you mention it to them and they get mad hmm something doesn’t seem right!!

  199. to me why they would close it wasn’t approved family happen this Dollar General store or we have some type of issue with t says:

    I went to your store and it was 9 o’clock it was close close at 10 they were looking at me nobody came to the door explain to me why they would close it wasn’t approved family happen this Dollar General store or we have some type of issue with them late at night they don’t do that they don’t sell this or they don’t take credit cards after certain time at night or a Cash and a credit card for K please make me understand that I’ve been to different ones in the area in this certain store always have issues

  200. I live in Danville, Illinois ….the store on East Main Street here…Is unreal honestly. Someone from yalls office should pop in and look at the disaster of a store…You cant even walk down the isles without stepping on merchandise that has been flung all over the floors…It looks like a tornado touched down inside the building every time ive been there for the past few years…..Its aweful…my child has slipped and fell on things about 3x now …He is 8 years old..Someone elderly or disabled it is complete danger for them…You can not take a cart down the isles at all…It is truly that bad…The other store on the other end of main street in the Town Center has NO air conditioning…Most of the candy products and things are melted or have been.Opening one register for a line of 6 plus people is a bit much as well..All the staff at both are friendly and nice. But, i dont want to have to stand while someone sells rapp battle concert tickets.. That’s not what i came to the store for…I feel like maybe these stores need to be reminded yall have a reputation to uphold…I used to work at one in another town and i quit because the manager wasnt doing her job…Instead was on the phone 24.7…

  201. Hi, I’m from Star Valley Wyoming.
    I’m not sure if you have seen the way all 3 of the family dollar stores look like, but my God there disgusting! They don’t get cleaned properly nor even moped. It’s very gross to walk into that crap. Do something about this. No one here trusts to even get food there with how gross it is!

  202. Hi. I just wanted to compliment the workers at your Smyrna Delaware store on Rt. 300. That being said the property is in terrible shape and the building is covered in green. I will be reaching out to the town to file a complaint of how neglected your company had left this property go. Thank you. Hopefully you can address these issues soon. I don’t think you can blame the pandemic on this being that dollar stores made a substantial profit during these times.

  203. I’ve been working and I haven’t received my paycheck that was mailed out on Friday how long do I have to wait. It’s Tuesday now.

  204. I would like to file a discrimination complaint. Who can I speak with about proceeding forward?

  205. I worked at the family dollar on 49th street and 70th avenue and i never recieved my check it was supposed to come on my card but it never did

  206. The Manager and the cashier have made various actions against my wife and I without any help from them: four days in a row these employees have tried to steal money from us, tried to make the items in the store a higher priced product then was correct. The Cashier is extremely impotent and literarily made to have the Manages for help when the Manager at first Cashier’s error. Now four days later, after she immediately was called by me concerning the intentional blocking that the Cashier is someone experienced for her position as a Cashier. As my wife and I again tried to make a purchase from this Cashier, the Manager blocked us for the purchase, given me the only option for redress for denying us for the items we tried to get at counter; I almost was about to video tape what both employees were doing but decided to contact your Company before anything else happened.
    I do not want the Manager to be fired, just a reprimand is necessary because she loudly shouted out that my wife and I will never be allowed into the store again. We are near to the store and it’s very convenient for our products and purchases, making the only one nearest will have to be us traveling farther than planned.
    The Cashier’s impotence is the need for more training or else firing.
    Both my wife and I are College Degreed citizens, she is in Elementary Child Ed, mine is Bachelor’s in Divinity (GCU).
    Please correct the employees before they cause more customers bad acts in the only store nearby.
    Thanks for your help today.

  207. I live next door to one of your stores on Coleman rd in Memphis, Tn I’m in a wheelchair and they always have stuff blocking the isles like now they don’t have toilet paper, paper towels etc. And a lot of they shelves are empty the cooler has been out for about two months. I’m sorry but this store has some lazy people working there

  208. I recently applied for a job at family dollar and was denied. No explanation was given just the store manager on 18th Street in Chicago said that there is something corporate might can help with but I’ve called the corporate number and there is no prompt to soak with anyone. It’s 11 am in Chicago and they are closed at corporate. Please contact me at 872) 226-xxxx my name is Gerald Bryant please.

  209. I was in store # 12001 @ 11:52:17 on 6/24/21. My total came to $11.62, I asked the girl to take $2.62 off the card and $9 cash. I asked if the card want through she didn’t reply, so I handed her the cash. I started walking home and looked at the receipt noticing that I was owed change$7.82.. transaction code

  210. To whom it may concern on June 23rd I was in a Family Dollar on Deltona Spring Hill Florida where I was supposed to be accused of stealing the lady never came out from around the counter and since I was in conversation with a friend I did not hear anything beep I put my bags in the car and then my friend had told me that the Fifi was happening and she was calling me I returned in the store with my pocketbook and ask if they wants me to bring the bags in she had said no too late and that’s cuz it won’t be back at the store I checked everything in my bags I only one item how do you say shorty barcode on it since the woman just rang me out I’m could verify there was nothing else in my cart I wanted her to look through my pocketbook so she knew I did not steal she refused they have been falsely accusing many customers and not and how they do it is by embarrassing you I’m making a scene in front of everybody
    This is unacceptable I’m very embarrassing I frequently shop there but now I’m concerned that I will have a problem with this woman and will be humiliated once again I’m not sure if her name the keys a black American Woman I believe the only black American woman that works there I’ve never had a problem with her before and I feel that she was very unprofessional and very rude this is not the first time that I’ve heard of her doing this to other customers my friend that was with me try to over compensate them with trying to bring in all the packages with my receipts had hers as well and she did not want to hear it she did not want to see anything so if you could please handle this situation I’d appreciate it and I would appreciate also a call back my number is 352 585 xxxx thank you for your cooperation in this matter Nadine Shields

  211. Hello. Im calling in regards to a REPEATED serious problem i have been having with a store manager at 6701 W Belmont Ave, Chicago Il, 60634. I visit this location often, sometimes up to several times a week and cannot continue the harassment I have experienced with this particular women, the last occasion being last night ,Wednesday June 23rd,2021 at approximately 7pm. She will NOT give me her name and blocks me from being able to see her name tag or letting me speak with a Supervisor of any kind. I would just like to resolve this issue because I have been embarrassed by her treatment in front of the whole store and would like this matter to be handled appropriately .

  212. I’m at store 7524 A-2 and there’s a line of customers the employee just walked up and locked the door at 6:25pm they close at 10pm we all are waiting but no one has come this is completely unacceptable and ghetto.

  213. It’s funny that this pops up because y’all already know that someone has a complaint. Your Ellenwood store is HORRIBLE!!! (PAM) this woman has a serious problem…she’s beyond nasty!!! How in the hellllllllll you all could hire this person to work in your store to serve the public? She’s the angriest person I’ve ever met!! She has a look on her face as if you better not ask her nothing if you do she’s going to give it to and she did. This is not the first time I’ve come in this store snd this lady was rude to me! But I WILL NEVER GO BACK IN THERE AND SHOP AS LONG AS SHE IS IN THERE EVER AGAIN!! She has a problem!! As I sit here and write this complaint I see that she was probably upset because she wanted a cigarette because she walked out behind me to sit in her bar and smoke. If that’s the case she could have smoked one behind the counter!! RUDE, RUDE, RUDE!!! I HAVE BEEN IN THIS NEIGHBORHOOD FOR 22 YEARS AND I HAVE NEVER HAD A PAM!! Evidently she doesn’t value her job!! So what I’m going to do also alert my neighbors about this unprofessional person in this store so they will stay out of here also!!!

  214. Hi I just visited your store location #12360 and was treated horribly! I was checking out and the machine asked if I wanted any cash back I selected $50 back. When the cashier realized she had to give me cash back, she got very upset. Stated that that just took her whole drawer. I apologized and said I didn’t know, she stood there angry and just looking at her drawer. I said I’m sorry again and said that they should have a sign up stating you can’t give cash back. She said they did but the regional manager made them take it down. I apologized again and said I had no way of knowing. She then handed me my cash and started walking away. Not once did she say it’s not your fault or that it was ok. She just made me feel like a piece of shit!! I then hollered at her as I was leaving…Thanks for making me feel like it was my fault. She just looked at me and I left!! Worst I have ever been treated over something that was not my fault or in my control. Very disappointed in my service there over this. This needs addressed!! Maybe having more money in your drawers would be a start. But your employee needs addressed for sure! Thank you.

  215. Why is the family dollar store in Heidelberg Ms still requiring mask. No other establishment requires masks.

  216. The family dollar in Delight AR. Is terrible!!! The management is lazy and rude The shelves are never stocked and the store and parking lot are filthy. Now the store is only open part time because they don’t have enough help. This store needs attention promptly. I will drive to next town and shop at Dollar General it has gotten so bad.

  217. I would like to know why I’m not allowed in your store located in Mt.Olivet,Ky? I havent been in there in 2 or 3 months. But when I went in today I was told I wasnt allowed in there. I have never done anything. So will you please let me know why im not allowed in your store?

  218. FDollar store no 01788 2433 the crew at this location are unprofessional rude and they cursed customer. I witness an older man cursed out by one of the duty manager all he ask to gave him the price thats on it.She cursed him i dont give a .He left .The crew has very bad attitude as if they dont like their or simply high.This creat lot of tention between customer and crew.Its not safe for customer to do business especially when its happening all the time.

  219. Hello my name is Olivia Taylor I am a resident of Upper Darby Township the Family Dollar 10094. 1500 Garrett Road Upper Darby Pa 19083.. I went to this location on Sunday June 28th little did I know I had to have exact change I’ve never went to a store where I had to have exact change.. it’s my first concern the 2nd complaint the most important one of all.. there was a promotion 3 cases of Coke for $10 this location said that they are NOT honoring that and that that promotion was over very unprofessional the manager wasn’t there the security guard was acting as if he was the manager the clerk didn’t have a clue in what he was doing..I am frequent Shopper at Family Dollar my home is right around the corner from the location on 69th and Chestnut that location I went first they sold out of Coke that’s why I went to the other location on Garrett Road to be treated like this. Thank you Olivia Taylor

  220. I went to the store yesterday, located at 1001 Tom Foy, Bayard, NM 88023, with my 94yr old grandmother and we were both disgusted on how DIRTY, SMELLY & UNORGANIZED the store is. Literally had to walk over things but the worse part was the store being so filthy. Floors seemed to have not been swept and mopped for days maybe months (not exaggerating) I wish a manager or someone in charge could take a look at that Family Dollar so something could be done. Literally, layers of trash and dirt, papers, plastic. etc… are averywhere you look. Really sad!

  221. I bought a shoe rack at one of your Family Dollar stores. The shoe rack was missing parts. I tried to return it to another Family Dollar store. The manager refused and told me to go to the store I bought it in. This Family Dollar is on Central Bkvd. BRO. Texas
    Your box said return to any store for refund or replacement.
    Am super upset that I have to go to anothet store clear across town.
    The manager I feel is totally in the wrong at this store. Telling me “we are a new store and the one you bought this from is a older store “. Did not notice that saying on box.

  222. I have a complaint about the manager of one of your locations. If a could PLEASE get a call back from somebody who can handle this complaint properly and take the time to respond to a loyal customer.
    Thank you.
    Rebekah Rodrigue •••• 207-614-xxxx
    P.O box 284
    Skowhegan, ME 04976

    Added comment:
    How dare you charge customers to file a real complaint! This is NOT a family oriented approach to treat your customers as though their concerns matter!

  223. I am an employee, I have been trying to reach the company and I get full voice-mail. I have not been paid for all of my hours. Please contact asap

  224. I have called more than 9 times to make a complaint on my supervisor. I have not gotten a call to actually file the complaint. I cannot access my account online because it says that the account is locked. I want to file this complaint asap. If you cannot help me with this, please direct me to someone who can.

  225. Family dollar took out 170 dollars in social security tax they Need to return as I didn’t work enough hours to pay into it

  226. I was in the Detroit store on E. 7 Mile between I-75 and John R on 6/29/21. The store was a wreck and the floors were nasty. I spoke to the clerk about the dirty floors, (black male, around 300 lbs. wearing an undershirt) he said I could get a mop and help him clean. They are understaffed. I told him to manage up and call corporate for help because customers should not have to shop in a nasty store. He went into a long dialogue about what customers all people do is steal and the store would likely be closed. I shared that I had been a customer since the store opened and encouraged my neighbors to shop there but as a customer he should not be telling me to help him clean the floors. That type of ignorant employee is the green light to shop some place else. You need a new team at this store or a contractor that will keep the inside and the trashy outside of the store clean.

  227. I am trying to get in touch with someone about an incident at a store in Powder Springs GA. One of your employees attacked a customer with a box cutter and another one pulled a gun. I need someone to call me as our car was also wrecked in the incident. phone# 814-706-xxxx

  228. I don’t want to be cynical but I find it suspicious that my local FD stores survey number is not being accepted.

    Why is the store 00292 still in disarray after being burglarized over two weeks ago?

    The door has not been replaced yet. It’s absolutely ridiculous and unacceptable. You should not have your employees working in this condition. This is just another sign of corporate bullshit and disrespect for African American communities.

    Please get it fixed ASAP!

  229. My vehicle was in the parking lot at the family dollar on Jefferson and E Utica St Buffalo NY and my vehicle was damaged. Ask to look at the tape and you would think i asked them for some things out the store for free. These are the worst employees AND management I’ve ever came in contact with. I just needed to see who hit my vehicle,broke my mirror and scratched my passenger rear door. Can i please get some help trying to get access to the tapes of the parking lot.

  230. Kim, the assistant manager at the Keith at and Inman street in Cleveland, TN. Very unprofessional rude and apparently very lazy! My husband was there on 7/5/2021. He stood in line a few minutes until Kim came to the register and she stated to him, you have to ring the bell for assistance! He stated to me he didn’t see the bell to ring. He said ti Kim I have to ring a bell I can’t see! Then she proceeded to say wait what did I come up here for, looked at my husband and started ringing the bell!! That is when a very nice Hispanic lady came and checked him out for one item it apple cider vinegar ONE ITEM!!! I called and spoke to Kim and asked her why she treated my husband that’s way she I didn’t I was ringing for the cashier to come up!!!! WOW!!! One item and she ringing for the cashier!!! I’m sure Kim was a cashier once to!!!’ That is not RIGHT at all!!

  231. I live in New Lebanon New York unfortunately Family Dollar is the only store that we have and literally for three days in a row now they are closed at 1 in the afternoon they claim they’re unloading the truck they’re actually out back smoking

  232. Family dollar store at 1700 Colfax Ave. 80218 in Denver Colorado needs some serious attention. For months now the windows and doors have been boarded up, the air conditioners don’t work. Other than the general manager of the employees are rude and unprofessional and working under these circumstances I can only understand why. These issues need to be addressed.

  233. Family Dollar Store # 07070 199-09 Jamaica Ave. Hollis NY 11423 in the recent past several weeks has very little stock of many products and/or items on shelves. Also, there is often confusion regarding the customer waiting line. There is a large handwritten sign with an arrow indicator instructing customers to stand at this area. However, often there are customers standing at other spaces on the floor that also have social distancing stickers or markers. There has been conflict with customers, including myself.

  234. My name is Anthony Thomason, I live in twentynine palms Ca,My complaint is regarding store #10947. I shop at your store,regularly, todays visit turned out the same as the last two times I’ve had a problem,which the manager refused to listen, told me to come back on wed. This store overcharged me $3.48. When I did the math for them on the back of the receipt,they got angry and defensive, told me the register can’t be wrong,once again I asked them if this is how you treat all your customers! This time I’ve had enough! I understand them getting alittle defensive, as I talk loud because of years of being on oxygen, and it has damaged my hearing, so I can’t hear my self talk. But that is no excuse to treat a customer badly! And there was three on one, how many people do you need to handle a simple complaint? If you don’t believe me, the whole transaction is on videotape. I am going to contact the state deptment of consumer affairs,as well as the press. I have all the receipts to match the three times this has happened.I am respectfully asking you as a company to please handle this situation accordingly. My wife and I have been shopping at this store for 6 years, and in the last 6mths,the store has declined dramatically. Please check it out for yourself, Thank You.

  235. I was at the Family Dollar located at 2226 E Texas St Bossier City, LA 71111last Wednesday and the manager at this store was the rudest individual I have ever met in my life she refused to help me I asked for help and she told me it was time for her smoke break and “That I would just have to either wait till she got back or I could just go somewhere else!”I was blown away and to think she was the manager WOW 😮 I hated to see what the other employees were like my first and last time ever to go to the family dollar

  236. I was at the Family Dollar located at store #1306..2226 E Texas St Bossier City, LA 71111last Wednesday and the manager at this store was the rudest individual I have ever met in my life she refused to help me I asked for help and she told me it was time for her smoke break and “That I would just have to either wait till she got back or I could just go somewhere else!”I was blown away and to think she was the manager WOW 😮 I hated to see what the other employees were like my first and last time ever to go to the family dollar

  237. My name is Stephen Crockett. I was employed at a Family Dollar store located at 2601 Barataria Boulevard in Marrero LA 70072. That location was undergoing a remodel in late April and early May of this year and I was employed as a member of the remodel team and when the remodel was completed I was asked to stay on as an hourly employee. I completed my onboarding and was hired. My check for the two weeks of remodeling was paid to my Chime online bank account with no problem. I worked for two days, Tuesday May 11 and Wednesday May 12 before I left for another job, compiling a total of 14.24 hours before leaving. I was never paid for these hours. I have been in touch with manager, Chavanna and her district manager named Tonia. I’m sorry, but I don’t know either of their last names. They insist I was paid but they don’t know if it was by check or direct deposit. My last contact was with Chavannah and that was on June 7th. I have tried repeatedly to get a reply but I have been stonewalled every time. I feel as if something improper happened with my wages and they’re hoping I’ll just go away, but I won’t. Any help you can give me is appreciated. I asked what account and routing number the funds were sent to or which bank the check was cleared through if the payment was made by check. I offered to send my Chime online account and routing number to help them verify the payment and I haven’t heard from them. I have been very patient and I hope someone in the Corporate office can help me.

  238. I’m trying to get my 2020 W-2 for Family Dollar in PHOENIX,ARIZONA
    43RD AVE

  239. I am trying to reach a Regional Manager to discuss a trash issue with our tenant Family Dollar 3821 S. East St., Indianapolis, IN 46227 We have attempted to discuss directly with store employees and that has not resolved the issue. I have tried calling Matt who was the District Manager, but no response. We have paid our maintenance men to clean up the ally trash from both the Southside Flea Market & Family Dollar in the past and I informed both parties that this will not be tolerated. Family Dollar continues to throw cardboard boxes in the alley next to the trash dumpster. I have pictures to send to the person assigned to help me.

  240. Phoenix Arizona went to the Family Dollar in Guadalupe Arizona and the manager in there was very rude and disrespectful she informed my friend and other customers in here that she did not have change so you could not get anything equivalent over $10 she has no change for nothing but something for $10 and she has not even try to make it right instead of instead of making things right she got smart with the customers and several people was walking out because they had more than $10 to spend in the store so everyone started walking out which was very very unprofessional and for her to get smart with customers that was there to buy that’s not good so this needs to be addressed

  241. Hi.. I need to lodge a complaint please . The store in my neighborhood is always full of friendly employees and manager s .. however .. I’m a coupon person.. I quit going to fam dol a while back because my coupons never came off.. like ever . I need coupons. Especially tide and toilet paper ones . Lol well I went back today and again the clerk says no coupons found my number is 478979xxxx..
    Nice as they are .. there’s never anything they can do about the coupon thing.. today I actually sat in parking lot loaded coupons went in shoped and came out and took pics of receipt and ap and coupons.. there must be something they can do.. I tryd to jus resign up but I can’t because my number is already in use.. ugh frustrating.. attached are pics of there’s anything you can do..
    Jennifer Shurley
    xxx Lakeview Dr s
    Ivey ga 31031
    Thanks guys

  242. I have asked for district manager Harold or Howard of cumberland rd. Fayetteville NC to contact me and Nikki said she would have him contact me no one has.

  243. i witness a family dollar store manager accuse two teenage boys who walked into the store with bottles in bags of stealing , i did not see the teenagers do anything illegal they just walked inside the store, she proceeded to have the clerk lock the doors ( which is illegal to lick doors during business hours) this store manager does not know proper protocol for shoplifting, this incident took place at the family dollar store in wichita kansas on july 8th 2021 at the 1330 n oliver location around 5:30 pm the store managers name is Angie and she needs to be removed as manager if she co to yes with this behavior she will put herself and other shoppers in danger..Rogenia Adkins 316-796-xxxx

  244. I was shopp shopping at the local Family Dollar store which is located in Temple Texas as I normally do almost daily and I’ll pick up a couple photos decide not to go because I really didn’t have the money tomorrow at the shopping cart in the back what do the front check out the few things that I decided by then the girl other than the worker she puts this job because I live back there and I remembered that I left my cell phone in it so I asked her did you have any father cell phone in there and she said no so I have to since I already checked out as I walk to the back not really realizing I had a bag in my hand that I just purchased I’m more cases of forgot something with back in with my bag and nothing is ever been said the manager said you can’t walk to my store that bag in your hand said what do you think I’m going to steal something from you very Millies in with that pisses me off and leave my store immediately and I said what about myself and he said forget about that so that’s why I’m complaining he would not let me look for my cell phone and then the next day when I went to go purchase some dog food he he was not there but the worker said that I have been banned I don’t know I did not have any ideas I’ve been banned you don’t understand why I didn’t say anything rude to you or cause him or anything else if you can please recommend this music is a lot of people in my town do you not like you because he is rude hateful and everything else and but they just won’t complain like I did Charlene Guinn my address is in I got Texas at 12:02 Temple Texas 76504

  245. Store#07345 4301 statesville rd Charlotte nc closed their doors at 9pm and turned people away when their sign clearly stated they close at 10pm

  246. I work for family dollar on 5801 n Mlk Ave store number #03789 my complaint is against donnisha the manger she is not well inforcing policy maybe to one or to be feels as if it doesn’t apply to her . Also during a normal shift with her she’s never in front I have to find her to release me for brakes , never comes when there is a line around the corner . Never a set schedule .

  247. Much of the time, the cut out digital coupons, are not credited on receipt. I spend the time to navigate site, search and cut coupons, just to have the cashier tell me, the coupons dont show on the computer. I live in a small town, where many are on ssi….. 5.00 here and there is substantial to many. Sadly, I am told by an employee,, that this is the norm. “Happens all the time” I equate this to bait and switch. Store location—Vinton, La 70668
    Personally, this has happened to me several times.. Also, there is a General Dollar store, only 2 blocks or so from this location. One has to wonder, how much continued business has been diverted their way, as a result of this. Even though I do ride a bike to do my shopping, 5.00 discount is incentive, to ride the extra 2 blocks. In short, my guestimate, is that I have been deprived of 20.00 +, in “supposed” coupon savings this year alone. Multiply that by a small community and that is quite a sum
    .very disappointing

  248. Why is it stated you can return three things without receipt and they refused me even though the tags were still on them fought me and refused to do anything stating I could have bought them over three months ago when there all clearly summer clothes and I live on Utah manager name is Eva wouldnt listen to me even though I was reading it to her from her own posted sign.she is not some one you want managing your store I’m mentally ill And in tears I will return and get a pic of the so called return policies so disappointed don’t think I need your business anymore thanks for the pure disrespect

  249. You need to look into goings on at this store. The mgr appears high on meth and constant store closings to where the town never knows when they go, if store will be open that day. On many occasions when I am able to shop, I have to search and holler for someone to check me out. I have heard rumblings saying mgr is doing theft of mdse not to mention asking paying others to work her scheduled shift while she is paid i am assuming on salary. Normally I would not care to write in because since the former mgr retired and they didnt keep her staff which they would have made great mgrs instead of this joker. I would have thought by now upper mgmt would have taken a closer look due to significant revenue drop! SEND CORPORATE MANAGEMENT. TAKE A CLOSE LOOK AT HER. I BELIEVE HER NAME IS TRISH!

  250. Every time I going to your store Family Dollar in Indianapolis Indiana on Lafayette and Pike Plaza there’s nothing and I mean nothing on the shells I was just in here this morning which is Sunday morning and there’s nothing on the shells at all whatsoever you walk up and down these Isles there’s nothing on the Shelf this lady that opens up this store has no help and your manager of this store do not care at all every time I come into this store there’s nothing on the shelves but you have all this product that’s not open that is sitting on you both just sitting there nobody stocking shelves empty customers are upset this is ridiculous how can you run a business when you don’t have anything on the Shelf at all whatsoever and I worked in retail for over 20 years this is ridiculous y’all need to get some help in this store there’s nothing on the shells I come in to get some deodorant the shells from top to bottom is completely empty completely empty that makes no sense to me at all whatsoever this lady do not have no help in this store and the manager that is in charge of the store obvious don’t care because there’s nothing on the shells so how are you making money and making your customers and happy every time we come up into a Family Dollar and there is nothing on the Shelf that’s ridiculous the CEO or the district manager needs to come down to this store and look at the problem I worked in retail for over 20 years and I’ve never seen anything like this at all whatsoever not like this is embarrassing to our community

  251. Your store at 100 Northwest Broad Street in Fairburn Georgia is a nightmare they have a dead cat laying in the street in front of the store trash is everywhere and this is not a poor neighborhood it is absolutely ridiculous

  252. I would like to converse with another source of authoritarian concerning Family Dollar on E. South Coob

  253. 305 E National Hwy, Washington, IN 47501. store worker infected with TB. 7/11/21 at 10:50am this store worker was on store security camera saying clear she is positive for TB. she does not wear a mask around kids nor adults, this family dollar worker needs to stay at home til infection is cleared , this is very uncalled for this person coming in contact with kids while she is infected with TB

  254. i was told to leave your store because only one of my coupon worked the lady said i had to get ahold of the app store to get my money they didnt have any thing to with the family dollar app on my phone this was an assitant manager. she said they couldnt help! i wasnt saying a bad word are be rude i just want my money for the coupon ! her and another lady started saying who are you do you live here! she said i lived here 20yrs i never seen you here ! omgosh that doesn’t matter! i lived here also over 20 year they said were making fun of me in the store i said what you name i goot it wrong she said you cant even read and they laugh at me they told me to leave and not come back that i wasnt welcome in that store ever !!! when i went to go out side she came st me so fast it scared me so agressive oh my i couldnt believe it !! i was backing out the door with the basket she went to open the door so agressedly she pushed my shoulder with her shoulder ! it hurt! i have bad pain all over my body from like fibra amalga ! i was at the door she didnt have to push me ! they other lady went the other door like to come out to make sure i was leaving omgosh ! i have never bern arrested nothing and i get push out of family dollar and told to never come back im not welcome wow i had spent over $50 but inly my $5 coupn came off i know family dillar is not like this !! this us not protacall to not help a customer and tell them to call the app store by 2 ass manager that i guess was not trained. i righted i call the store talk to the manager that didnt listen to me he had to leave the store to go to las vegas hed be back on wed to come in then with my receipt hell see about giving my money back but today he leaving! never have i been treated ad push out if a store im 62 years old im still iin belief my phone number is 70270xxxx i think this deserves a phone back fir more discusion i would hop they would not put there hands or shoulders to push anyone out the door ! the manager dan said he saw the video he saw she open the door behing now i walkinh bacwards out the door with my cart when she open the i all most fell at the same time she is pushing me ! he said well it was an accident she touched you i dont think she ment to push you ! she push me ! im still hurting from it


  256. The store in East Prairie Mo., The male manager needs his ass handed to him. He is rude to the general public and curses his employees if he doesn’t like them. District manager won’t do anything because they r friends. Losing customers because of it.