Southwest Airlines Headquarters

9 Customer Complaints for Southwest Airlines Headquarters.
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1. Pilot’s or co-pilots abuse of power by threatening a passenger thru his flight attendant so that the passenger can hear it. Letter will be sent to Chairman as complaint to long to post.

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2. My review: I have nothing to complain about. I had a problem but customer support was really helpful and sorted it out for me pretty quickly.

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3. They should hire some more employees for their customer support team. Good company overall, I just found it hard to get through on their customer help phone number.

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4. Our flight was just cancelled to Mexico Nov.17th and we had a family vacation planned and this is unacceptable. Due to the pandemic our flight was cancelled in June as well and we rescheduled now everything is ruined again. Please help, we have reservations that we cant cancel and we paid a lot of money to have a family trip.

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5. Good Afternoon Mr. Clarkson,

   As a Loyal Member of Southwest Airlines, I booked a flight Tampa-Havana from Nov.25-Nov-29. Because I had enough reward points, I thought flying with you it was the best deal for me. I planned my travel, my hotel, an my vacation days to se my husband, who I don’t see since May because the pandemic. Therefore this flight wasn’t schedule lightly. Two days ago I got a voice mail, where all I could understand was the word Southwest. Today I decided to check my flight because I was concerned about the voice mail “Even though I didn’t received any email “ I founded out my flight was cancel. This as you can imaging upset me very much. I try to get an answer with the SW agent, and after questioning me for 10 minutes if I had done something wrong during the booking process she finally decided to tell me all flight were cancel. My question is: is this how Loyalty work with Southwest Airline? I live in Fort Mayer, over an hour from Tampa, what if I had trouble on the 25th to the airport to find out my flight was cancel. Why they need to questioned me, as this was my fault when she new from the beginning this was the airline responsibility, and also why there’s not a warning any where during the booking process saying that I could get my ticket cancel?
   For me this is UNACCEPTABLE MANAGEMENT from your airline.

   Due to all the inconvenience I have to booked trough another airline, and tickets are even more expensive that what it was 15 day ago. Not going, wasn’t an option because I requested days off, and I would lost the money for the hotel. I make Southwest airline responsible for all the stress and monetary loss I had for you lack of communication and awful service. I used to flight to Cuba every two month, and booked my hotels with you, but not anymore. I wont make this mistake ever again, for my honesty and clarity its what really matter not fake publicity. And I will make sure everyone know how Southwest Airlines manage their services.

   Have a great day, and enjoy the peace of mine you have because your status, your customer don’t have that privilege

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6. I am writing because I am furious with Southwest Airlines right now. We are currently in the airport in Cancun where we have been all day because our flight was originally delayed. We arrived at the gate for flight 1608 35 minutes before it’s new scheduled departure at 3:20 to find that they had changed the flight to leave earlier and not announced it or updated the app and although the plane was still there and there were at least 6 of us that didn’t make it on (2 of which arrived 10 minutes earlier than we did) they would not let us on the flight. We even looked up on the app as the plane was taking off at 3:06 and it still said departure at 3:20. I have never experienced anything like this and we fly southwest ALOT. It is very unlikely that we will ever get back on a southwest flight again if something is not done to rectify this major error!! The person at the airport refused to let anyone on the plane even though it was still at the gate and it was their error that they changed the flight time and didn’t notify anyone.

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7. I purchased a flight back in September that was 3 hours and now my flight that I booked has been changed to a 6 hour flight!! How is it even possible that your company changes my flight to something completely different and did not even notify me about it?

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8. A man who works for you in Spain he says is black mailing me and he has got my social security number and home address he has threatened to hurt me and my handicapped son please help me

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9. Since none of your emails work to contact your corporate office; here is the letter that was sent to NIH:
   www southwest.com
   violation of social distancing rules
   From: Peggy Mann
   To: niaidnews @niaid.nih.gov
   Sent: Thursday, December 31, 2020, 02:58:50 PM EST
   Subject: violation of social distancing rules

   December 31, 2020

   NIH,
   I don’t know if I have contacted the correct address, but I have to report a serious violation of the safety protocols that have been implemented to slow the spread of the coronavirus. I recently traveled from Tampa to New Orleans for Christmas despite your recommendation to stay at home. I did so to offer support because of the recent death of my husband, my daughter’s father, and my grandchildren’s grandfather. I have to say that the New Orleans and the Tampa airport did an excellent job of social distancing, with reminders and sanitize available. They were so conscientious even to the point of calling us up to board one at a time giving space between passengers. Where the serious problem that occurred was on the Southwest flight. They filled the plane, cramming people into the middle seats. After complying with all the safety protocols, I was forced to sit arm against arm with two strangers as were almost all the other people that came on board. This violated all the protocols set in place by NIH. I was frustrated and annoyed about this dangerous Southwest policy. I was not informed about their policy when I booked the flight or I would have found different accommodations for my travel. when I asked the stewardess about the policy at the end of the flight I was flippantly told “everyone is doing it.”
   This situation was unacceptable to me. I wore two masks and safety glasses, but I still felt very vulnerable in this situation at a point where I was unable to change my plans. Companies should have to inform passengers of their policies so that we can make informed decisions. I hope this information in some way helps others not to be placed in this unfortunate situation. Now that I am home, I am voluntarily quarantining myself until I can get a covid test, which I pray is negative.
   I hope something can be done about this situation.

   Thank you for reading my email,

   Peggy Mann
   xxxx Gladys St.
   Largo, FL 33774

   cc: U.S. Department of Transportation, Southwest Airlines Corporate Headquarters

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