Southwest Airlines Headquarters

Southwest Airlines Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Southwest Airlines Co. Headquarters.

Write a review or read complaints from other customers.

Southwest Airlines Co. Headquarters Phone Number and Contacts.

Company Website
Corporate Address
2702 Love Field Dr.
Dallas, TX
Company Contact
Gary C. Kelly
Chairman, President and CEO
Phone Number
(214) 792-4000
Fax Number
(214) 792-5015
Employee Count
Twitter IDs


What is Southwest Airlines’ Corporate Office Phone Number?

Southwest Airlines’s Headquarters phone number is: 1-214-792-4000.


What is Southwest Airlines’ Customer Service Phone Number?

Southwest Airlines’s Customer Support phone number is: 1-800-435-9792 (1-800-I-FLY-SWA).


Other Southwest Airlines Phone Numbers:

Southwest Airlines Baggage/Luggage Problems phone number: 1-214-560-3600

Southwest Airlines Customer Care phone number: 1-214-932-0333

Southwest Airlines Reservations phone number: 1-800-733-1137

What is Southwest Airlines’ Headquarters Address?

Southwest Airlines’ Corporate Office Mail Address is:

Southwest Airlines Co.
2702 Love Field Drive.
Dallas, Texas 75235.

The Southwest Customer Service Mail Address is:

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235


How do I Contact Southwest Airlines Customer Support?

Call the numbers listed above or contact Southwest Airlines via:

Southwest Airlines’s Email Address: Use the Email Form to ask a question.

Southwest Airlines’s Contact Us page can be found here.


Contact Southwest Airlines on Social Media:

Southwest Airlines on Twitter: @SouthwestAir

Southwest Airlines on Facebook:

Southwest Airlines Headquarters Executive Team.

Southwest Airlines’s management team consists of:

Gary C. Kelly
Chairman of the Board and Chief Executive Officer

Tom Nealon – President

Michael G. Van de Ven
Chief Operating Officer

Robert E. Jordan
Executive Vice President Corporate Services

Tammy Romo
Executive Vice President and Chief Financial Officer

Andrew Watterson
Executive Vice President and Chief Revenue Officer

Greg Wells
Executive Vice President Daily Operations

Craig Drew
Senior Vice President Air Operations

Steven Goldberg
Senior Vice President Operations and Hospitality

Chris Monroe
Senior Vice President Finance

Linda B. Rutherford
Senior Vice President and Chief Communications Officer

Mark R. Shaw
Senior Vice President General Counsel and Corporate Secretary

Alfred “Jack” Smith
Senior Vice President Operations

Kathleen Wayton
Senior Vice President and Chief Information Officer

Stan Alexander
Vice President, Technology – Data and Architecture

Elizabeth Bryant
Vice President Southwest Airlines University

Matt Buckley
Vice President Cargo and Charters

Paul Cullen
Vice President Finance – Financial Planning & Analysis

Katherine Findlay
Vice President Internal Audit

Reid Grandle
Vice President Corporate Strategy

Ryan Green
Vice President and Chief Marketing Officer

Anthony Gregory
Vice President Ground Operations

Matt Hafner
Vice President Network Operations Control

Scott Halfmann
Vice President Safety and Security

Justin Jones
Vice President Operational Strategies and Performance

Alan Kasher
Vice President Flight Operations

Leah Koontz
Vice President Controller

Sonya Lacore
Vice President Inflight Operations

Erika Linford
Vice President Technology – Commercial

Russell McCrady
Vice President Labor Relations

Thomas Merritt
Vice President Technology – Infrastructure & Services

Bob Montgomery
Vice President Airport Affairs

Landon Nitschke
Vice President Maintenance Operations

James A. Ruppel
Vice President Customer Relations and Rapid Rewards

Sherry Staber
Vice President Technology – Enterprise Management & Technical Operations

Trevor Stedke
Vice President Technical Services

Bill Tiffany
Vice President Supply Chain Management

Ellen Torbert
Vice President Diversity and Inclusion

Jason Van Eaton
Vice President Governmental Affairs

Chris Wahlenmaier
Vice President Customer Support & Services

Kay Weatherford
Vice President Revenue Management & Pricing

Julie Weber
Vice President People

Southwest Airlines Board of Directors.

Board of Directors
David W. Biegler
J. Veronica Biggins
Douglas H. Brooks
William H. Cunningham, PhD, Presiding Director
John G. Denison
Thomas W. Gilligan, PhD
Gary C. Kelly, Chairman of the Board
Grace D. Lieblein
Nancy B. Loeffler
John T. Montford, J.D.
Ron Ricks, Vice Chairman of the Board


DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

Please add your review or complaint below.

REVIEWS – Rate This Company with 1 to 5 Stars.

How do you rate your experience with this company?
[Total: 1 Average: 5]

31 Customer Complaints for Southwest Airlines Headquarters.
Ask a question, share a comment, review or complaint for Southwest Airlines Headquarters, here.

  1. Pilot’s or co-pilots abuse of power by threatening a passenger thru his flight attendant so that the passenger can hear it. Letter will be sent to Chairman as complaint to long to post.

  2. My review: I have nothing to complain about. I had a problem but customer support was really helpful and sorted it out for me pretty quickly.

  3. They should hire some more employees for their customer support team. Good company overall, I just found it hard to get through on their customer help phone number.

  4. Our flight was just cancelled to Mexico Nov.17th and we had a family vacation planned and this is unacceptable. Due to the pandemic our flight was cancelled in June as well and we rescheduled now everything is ruined again. Please help, we have reservations that we cant cancel and we paid a lot of money to have a family trip.

    1. James
      Saw you complaint about your family vacation. I just wonder if you got a response and were you satisfied?

  5. Good Afternoon Mr. Clarkson,

    As a Loyal Member of Southwest Airlines, I booked a flight Tampa-Havana from Nov.25-Nov-29. Because I had enough reward points, I thought flying with you it was the best deal for me. I planned my travel, my hotel, an my vacation days to se my husband, who I don’t see since May because the pandemic. Therefore this flight wasn’t schedule lightly. Two days ago I got a voice mail, where all I could understand was the word Southwest. Today I decided to check my flight because I was concerned about the voice mail “Even though I didn’t received any email “ I founded out my flight was cancel. This as you can imaging upset me very much. I try to get an answer with the SW agent, and after questioning me for 10 minutes if I had done something wrong during the booking process she finally decided to tell me all flight were cancel. My question is: is this how Loyalty work with Southwest Airline? I live in Fort Mayer, over an hour from Tampa, what if I had trouble on the 25th to the airport to find out my flight was cancel. Why they need to questioned me, as this was my fault when she new from the beginning this was the airline responsibility, and also why there’s not a warning any where during the booking process saying that I could get my ticket cancel?
    For me this is UNACCEPTABLE MANAGEMENT from your airline.

    Due to all the inconvenience I have to booked trough another airline, and tickets are even more expensive that what it was 15 day ago. Not going, wasn’t an option because I requested days off, and I would lost the money for the hotel. I make Southwest airline responsible for all the stress and monetary loss I had for you lack of communication and awful service. I used to flight to Cuba every two month, and booked my hotels with you, but not anymore. I wont make this mistake ever again, for my honesty and clarity its what really matter not fake publicity. And I will make sure everyone know how Southwest Airlines manage their services.

    Have a great day, and enjoy the peace of mine you have because your status, your customer don’t have that privilege

  6. I am writing because I am furious with Southwest Airlines right now. We are currently in the airport in Cancun where we have been all day because our flight was originally delayed. We arrived at the gate for flight 1608 35 minutes before it’s new scheduled departure at 3:20 to find that they had changed the flight to leave earlier and not announced it or updated the app and although the plane was still there and there were at least 6 of us that didn’t make it on (2 of which arrived 10 minutes earlier than we did) they would not let us on the flight. We even looked up on the app as the plane was taking off at 3:06 and it still said departure at 3:20. I have never experienced anything like this and we fly southwest ALOT. It is very unlikely that we will ever get back on a southwest flight again if something is not done to rectify this major error!! The person at the airport refused to let anyone on the plane even though it was still at the gate and it was their error that they changed the flight time and didn’t notify anyone.

  7. I purchased a flight back in September that was 3 hours and now my flight that I booked has been changed to a 6 hour flight!! How is it even possible that your company changes my flight to something completely different and did not even notify me about it?

  8. A man who works for you in Spain he says is black mailing me and he has got my social security number and home address he has threatened to hurt me and my handicapped son please help me

  9. Since none of your emails work to contact your corporate office; here is the letter that was sent to NIH:
    violation of social distancing rules
    From: Peggy Mann
    To: niaidnews
    Sent: Thursday, December 31, 2020, 02:58:50 PM EST
    Subject: violation of social distancing rules

    December 31, 2020

    I don’t know if I have contacted the correct address, but I have to report a serious violation of the safety protocols that have been implemented to slow the spread of the coronavirus. I recently traveled from Tampa to New Orleans for Christmas despite your recommendation to stay at home. I did so to offer support because of the recent death of my husband, my daughter’s father, and my grandchildren’s grandfather. I have to say that the New Orleans and the Tampa airport did an excellent job of social distancing, with reminders and sanitize available. They were so conscientious even to the point of calling us up to board one at a time giving space between passengers. Where the serious problem that occurred was on the Southwest flight. They filled the plane, cramming people into the middle seats. After complying with all the safety protocols, I was forced to sit arm against arm with two strangers as were almost all the other people that came on board. This violated all the protocols set in place by NIH. I was frustrated and annoyed about this dangerous Southwest policy. I was not informed about their policy when I booked the flight or I would have found different accommodations for my travel. when I asked the stewardess about the policy at the end of the flight I was flippantly told “everyone is doing it.”
    This situation was unacceptable to me. I wore two masks and safety glasses, but I still felt very vulnerable in this situation at a point where I was unable to change my plans. Companies should have to inform passengers of their policies so that we can make informed decisions. I hope this information in some way helps others not to be placed in this unfortunate situation. Now that I am home, I am voluntarily quarantining myself until I can get a covid test, which I pray is negative.
    I hope something can be done about this situation.

    Thank you for reading my email,

    Peggy Mann
    xxxx Gladys St.
    Largo, FL 33774

    cc: U.S. Department of Transportation, Southwest Airlines Corporate Headquarters

  10. Please contact me regarding my air travel on 1/4/21. It is my belief I contracted a highly contagious virus from your plane. A packed plane.

  11. I need assistance with Confirmations # PP3VZX departing BWI on 02/24/2021 to Fort Myers, Florida. Please contact me at 410.241.3035. Feel free also to send an email providing me with a number to contact you. Many thanks!
    Laura Phelps

  12. I booked a return trip today, flying from Sacramento, CA to Long Beach, CA on March 15 and returning on March 20. Confirmation # is 33K873. I have a $514 credit with Southwest but there was no way on the website to have the cost of today’s booking subtracted from my credit. Can you help?

  13. My husband and I travel with an emotional support dog. I understand that the policy changes as of March 1. My problem is this: We could have changed our round trip flight to accommodate except my husband had emergency surgery on his spinal cord February 1 and now can’t leave until his rehabilitation is complete, possibly late May. This leaves us in a terrible position considering we will not be able to get home with our dog because he is 2-3” too long for a carrier. Since it was paid for as a round trip in the fall of 2020, we are requesting a review of this policy for our trip home please or we will be stranded. As seniors this is an immense burden that we are left with. We don’t mind paying and only ask for the one time exception. Thank you for considering our request.

  14. I would like to escalate my complaint, my flights were canceled due to the winter storm in Texas. one of my passengers in now unable to make any rescheduled trip. she is a minor and will not be using the travel funds at all in the next year. I would like to be able to use the funds for my next flight which is coming up in April. I am out $200 because of this and would really be appreciative if I could use this money especially in these hard times. The storm was obviously unforeseen, so I ask that you please transfer the funds to my name. I know SOMEONE must be able to do this for me. I always fly southwest and hope I do not have to resort to stopping my loyal patronage.

  15. Please forward this on to Greg Wells and Steven Goldberg. They should find out who did this heroic act and recognize them in a big way. How about a TV commercial.

    Hagen and his family had landed at Dallas Love Field and were already driving off in a rental car when they realized Hagen’s special buddy was left behind on the plane. By the time they noticed, the plane was already well on the way to its next destination. Eventually, the aircraft made it to Little Rock, where it was scheduled to terminate for the night. That’s where Jason, a Ramp Agent at LIT, noticed Hagen’s left-behind buddy.
    Jason knew someone was missing their friend badly, so he began some investigating to discover who he belonged to. Soon, a name written on the bottom of the boot caught Jason’s eye: “Hagen.” With the help of Beth, his Coheart, Jason learned there was only one “Hagen” who had traveled on that aircraft that day. Instantly, Jason came up with a plan…
    A few days later, Hagen and his family received a special surprise in the mail. Not only was his buddy returned, but he arrived in a hand-decorated box, complete with a letter describing his mission at Southwest Airlines, and pictures to boot.
    “There’s definitely not enough good in this world, and for someone to take the time out of their day to do that for strangers means the world to us.” –Ashley, Hagen’s mom. #SouthwestHeart

  16. I have a reservation that I would like to cancel and have the credit in my name since I am the one who paid for the trip. Under your wanna get away fare information, it does not inform that tickets are not transferable. After speaking with 2 representatives in Customer Relations, I am completely turned off with Southwest and will tell all of my family and friends that I referred to no longer do business with Southwest. All I wanted was to rebook the flight under another family member’s name and even willing to pay more. I wish to send my complaint directly to the corporate executive offices .

  17. My name is Crystal. I’ve been trying to cancel my flight on May 13th to May 17th and I have yet to get the cancel they try to give me credit I didn’t pay for credit I don’t want credit I want my full refund because as it says on your website if I sit here and do call you guys I can I get a full refund so I was just wondering if somebody could please give me a call back at 816-814-8142 thank you and I’ll be really appreciated if you can get back to me as soon as possible because I’ve been getting the runaround since March 21st and your people that I have been answering your phone calls do not have any people skills at all like I said my phone816-814-8142 and I know their telephone calls are recorded I wanted to know if you guys can go back and play them and listen to your guys’s workers listen to how they deal with people that have died trying to cancel their flight thank you

  18. This Southwest pilot on flight 531 out of San Francisco does not deserve to fly for your airline or be in any position that serves the public. His vile, curse-filled recorded diatribe denigrating the entire populace of San Francisco is unacceptable. I am a lifelong customer of SW, but that will end if this pilot is not severely disciplined – preferably fired.

  19. I booked a flight to Sacramento from Charlotte. I made a change to the flight to switch to a later departure on the return flight and paid $100 for the switch. you since changed my flights twice giving me a 2 stop flight out and back to an earlier flight return. I called customer service for a refund of the $100 since I’m not getting that flight and was told they can’t do that. The change notices were sent to an old email, not the one I used when I booked the flight and well beyond the three days priority booking allotment when I saw it. The agent told me to try corporate email which of course is impossible to find.
    You have no right to bill me for a flight that you can’t deliver. Covid does not give you the right to take money for something you don’t deliver. That’s steeling at worst, bait and switch at best. You advertise yourself as a customer service company who happens to fly planes. I want a refund.
    My flight ID is 2K5RIP. My dates are fixed so what you’ve given me are crappier flights for the same money.
    I expect a response.
    Terry C. Schultz

  20. The Southwest Airlines Board Of Directors:

    I have been a customer of Southwest Airlines for over two decades. Your indirect public criticism of the new election law enacted by the State Of Georgia is wrong and cowardly. Furthermore, Southwest Airlines should focus on its customers and services (only) and not involve itself with taking sides on any political issues of the day.

    Please leave the political issues to be between the voters and their respective elected officials. Thank You.

  21. Just watching to see if you have the moral compass to stand up for voter rights in Texas. Since the politicians in Texas can’t see their way to do the right thing, we need you to take a public stand immediately.
    Thank You
    M Connor Limont

  22. I want to thank Southwest for issuing a statement supporting voting rights. I would like to see Southwest withhold monetary donations to the legislators (both national and state) who are undermining out voting rights. Thank You.. Elizabeth Taylor, Southwest customer out of Sacramento CA.

  23. Seriously? I need an ID to fly your planes and thank God I do; but, I should be able to vote without one? Our country’s fate should be decided by its citizens not foreign countries or people who wish to see us destroyed! I only fly Douthwest, but this could change if I do not hear you sincerely change your stance! Voter ID is not voter suppression any more than your expectancy for us to have ID as discrimination against others! Anyone can get an ID! It is important, relevant, and not at all suppressive!

  24. My daughter, who is disabled was told she could fill out TSA form for service dog at Southwest counter, which was not so, they harassed her to purchase a $95.00 ticket and carrier at $55.00 for her service dog saying he was her pet, my daughter suffers from acute stress disorder which under pressure raises her blood sugar( she is a diabetic) her dog calms and controls her mood. The dog has been trained and traveled many times with her. To put a service dog in a carrier is cruel an unusual punishment, especially when he needs to be walking beside his charge. I will be offering necessary papers for a refund. Also I will be advising AMA. There was not enough airport wheelchair assistance so she was forced to walk to the gate carrying the dog in the carrier. I am very upset as her Mom and plan to get another airline as my husband and I travel extensively between Arizona to Our home in Illinois.

  25. I think it would be a true money maker if you offered the middle seats to people with both shots. It’s an idea you could build off and make money

Leave a Reply

Your email address will not be published.