Southwest Airlines Headquarters

Southwest Airlines Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Southwest Airlines Co. Headquarters.

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Southwest Airlines Co. Headquarters Phone Number and Contacts.

Company Website
Corporate Address
2702 Love Field Dr.
Dallas, TX
Company Contact
Gary C. Kelly
Chairman, President and CEO
Phone Number
(214) 792-4000
Fax Number
(214) 792-5015
Employee Count
Twitter IDs


What is Southwest Airlines’ Corporate Office Phone Number?

Southwest Airlines’s Headquarters phone number is: 1-214-792-4000.


What is Southwest Airlines’ Customer Service Phone Number?

Southwest Airlines’s Customer Support phone number is: 1-800-435-9792 (1-800-I-FLY-SWA).


Other Southwest Airlines Phone Numbers:

Southwest Airlines Baggage/Luggage Problems phone number: 1-214-560-3600

Southwest Airlines Customer Care phone number: 1-214-932-0333

Southwest Airlines Reservations phone number: 1-800-733-1137

What is Southwest Airlines’ Headquarters Address?

Southwest Airlines’ Corporate Office Mail Address is:

Southwest Airlines Co.
2702 Love Field Drive.
Dallas, Texas 75235.

The Southwest Customer Service Mail Address is:

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235


How do I Contact Southwest Airlines Customer Support?

Call the numbers listed above or contact Southwest Airlines via:

Southwest Airlines’s Email Address: Use the Email Form to ask a question.

Southwest Airlines’s Contact Us page can be found here.


Contact Southwest Airlines on Social Media:

Southwest Airlines on Twitter: @SouthwestAir

Southwest Airlines on Facebook:

Southwest Airlines Headquarters Executive Team.

Southwest Airlines’s management team consists of:

Gary C. Kelly
Chairman of the Board and Chief Executive Officer

Tom Nealon – President

Michael G. Van de Ven
Chief Operating Officer

Robert E. Jordan
Executive Vice President Corporate Services

Tammy Romo
Executive Vice President and Chief Financial Officer

Andrew Watterson
Executive Vice President and Chief Revenue Officer

Greg Wells
Executive Vice President Daily Operations

Craig Drew
Senior Vice President Air Operations

Steven Goldberg
Senior Vice President Operations and Hospitality

Chris Monroe
Senior Vice President Finance

Linda B. Rutherford
Senior Vice President and Chief Communications Officer

Mark R. Shaw
Senior Vice President General Counsel and Corporate Secretary

Alfred “Jack” Smith
Senior Vice President Operations

Kathleen Wayton
Senior Vice President and Chief Information Officer

Stan Alexander
Vice President, Technology – Data and Architecture

Elizabeth Bryant
Vice President Southwest Airlines University

Matt Buckley
Vice President Cargo and Charters

Paul Cullen
Vice President Finance – Financial Planning & Analysis

Katherine Findlay
Vice President Internal Audit

Reid Grandle
Vice President Corporate Strategy

Ryan Green
Vice President and Chief Marketing Officer

Anthony Gregory
Vice President Ground Operations

Matt Hafner
Vice President Network Operations Control

Scott Halfmann
Vice President Safety and Security

Justin Jones
Vice President Operational Strategies and Performance

Alan Kasher
Vice President Flight Operations

Leah Koontz
Vice President Controller

Sonya Lacore
Vice President Inflight Operations

Erika Linford
Vice President Technology – Commercial

Russell McCrady
Vice President Labor Relations

Thomas Merritt
Vice President Technology – Infrastructure & Services

Bob Montgomery
Vice President Airport Affairs

Landon Nitschke
Vice President Maintenance Operations

James A. Ruppel
Vice President Customer Relations and Rapid Rewards

Sherry Staber
Vice President Technology – Enterprise Management & Technical Operations

Trevor Stedke
Vice President Technical Services

Bill Tiffany
Vice President Supply Chain Management

Ellen Torbert
Vice President Diversity and Inclusion

Jason Van Eaton
Vice President Governmental Affairs

Chris Wahlenmaier
Vice President Customer Support & Services

Kay Weatherford
Vice President Revenue Management & Pricing

Julie Weber
Vice President People

Southwest Airlines Board of Directors.

Board of Directors
David W. Biegler
J. Veronica Biggins
Douglas H. Brooks
William H. Cunningham, PhD, Presiding Director
John G. Denison
Thomas W. Gilligan, PhD
Gary C. Kelly, Chairman of the Board
Grace D. Lieblein
Nancy B. Loeffler
John T. Montford, J.D.
Ron Ricks, Vice Chairman of the Board


DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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9 Customer Complaints for Southwest Airlines Headquarters.
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  1. Pilot’s or co-pilots abuse of power by threatening a passenger thru his flight attendant so that the passenger can hear it. Letter will be sent to Chairman as complaint to long to post.

  2. My review: I have nothing to complain about. I had a problem but customer support was really helpful and sorted it out for me pretty quickly.

  3. They should hire some more employees for their customer support team. Good company overall, I just found it hard to get through on their customer help phone number.

  4. Our flight was just cancelled to Mexico Nov.17th and we had a family vacation planned and this is unacceptable. Due to the pandemic our flight was cancelled in June as well and we rescheduled now everything is ruined again. Please help, we have reservations that we cant cancel and we paid a lot of money to have a family trip.

  5. Good Afternoon Mr. Clarkson,

    As a Loyal Member of Southwest Airlines, I booked a flight Tampa-Havana from Nov.25-Nov-29. Because I had enough reward points, I thought flying with you it was the best deal for me. I planned my travel, my hotel, an my vacation days to se my husband, who I don’t see since May because the pandemic. Therefore this flight wasn’t schedule lightly. Two days ago I got a voice mail, where all I could understand was the word Southwest. Today I decided to check my flight because I was concerned about the voice mail “Even though I didn’t received any email “ I founded out my flight was cancel. This as you can imaging upset me very much. I try to get an answer with the SW agent, and after questioning me for 10 minutes if I had done something wrong during the booking process she finally decided to tell me all flight were cancel. My question is: is this how Loyalty work with Southwest Airline? I live in Fort Mayer, over an hour from Tampa, what if I had trouble on the 25th to the airport to find out my flight was cancel. Why they need to questioned me, as this was my fault when she new from the beginning this was the airline responsibility, and also why there’s not a warning any where during the booking process saying that I could get my ticket cancel?
    For me this is UNACCEPTABLE MANAGEMENT from your airline.

    Due to all the inconvenience I have to booked trough another airline, and tickets are even more expensive that what it was 15 day ago. Not going, wasn’t an option because I requested days off, and I would lost the money for the hotel. I make Southwest airline responsible for all the stress and monetary loss I had for you lack of communication and awful service. I used to flight to Cuba every two month, and booked my hotels with you, but not anymore. I wont make this mistake ever again, for my honesty and clarity its what really matter not fake publicity. And I will make sure everyone know how Southwest Airlines manage their services.

    Have a great day, and enjoy the peace of mine you have because your status, your customer don’t have that privilege

  6. I am writing because I am furious with Southwest Airlines right now. We are currently in the airport in Cancun where we have been all day because our flight was originally delayed. We arrived at the gate for flight 1608 35 minutes before it’s new scheduled departure at 3:20 to find that they had changed the flight to leave earlier and not announced it or updated the app and although the plane was still there and there were at least 6 of us that didn’t make it on (2 of which arrived 10 minutes earlier than we did) they would not let us on the flight. We even looked up on the app as the plane was taking off at 3:06 and it still said departure at 3:20. I have never experienced anything like this and we fly southwest ALOT. It is very unlikely that we will ever get back on a southwest flight again if something is not done to rectify this major error!! The person at the airport refused to let anyone on the plane even though it was still at the gate and it was their error that they changed the flight time and didn’t notify anyone.

  7. I purchased a flight back in September that was 3 hours and now my flight that I booked has been changed to a 6 hour flight!! How is it even possible that your company changes my flight to something completely different and did not even notify me about it?

  8. A man who works for you in Spain he says is black mailing me and he has got my social security number and home address he has threatened to hurt me and my handicapped son please help me

  9. Since none of your emails work to contact your corporate office; here is the letter that was sent to NIH:
    violation of social distancing rules
    From: Peggy Mann
    To: niaidnews
    Sent: Thursday, December 31, 2020, 02:58:50 PM EST
    Subject: violation of social distancing rules

    December 31, 2020

    I don’t know if I have contacted the correct address, but I have to report a serious violation of the safety protocols that have been implemented to slow the spread of the coronavirus. I recently traveled from Tampa to New Orleans for Christmas despite your recommendation to stay at home. I did so to offer support because of the recent death of my husband, my daughter’s father, and my grandchildren’s grandfather. I have to say that the New Orleans and the Tampa airport did an excellent job of social distancing, with reminders and sanitize available. They were so conscientious even to the point of calling us up to board one at a time giving space between passengers. Where the serious problem that occurred was on the Southwest flight. They filled the plane, cramming people into the middle seats. After complying with all the safety protocols, I was forced to sit arm against arm with two strangers as were almost all the other people that came on board. This violated all the protocols set in place by NIH. I was frustrated and annoyed about this dangerous Southwest policy. I was not informed about their policy when I booked the flight or I would have found different accommodations for my travel. when I asked the stewardess about the policy at the end of the flight I was flippantly told “everyone is doing it.”
    This situation was unacceptable to me. I wore two masks and safety glasses, but I still felt very vulnerable in this situation at a point where I was unable to change my plans. Companies should have to inform passengers of their policies so that we can make informed decisions. I hope this information in some way helps others not to be placed in this unfortunate situation. Now that I am home, I am voluntarily quarantining myself until I can get a covid test, which I pray is negative.
    I hope something can be done about this situation.

    Thank you for reading my email,

    Peggy Mann
    xxxx Gladys St.
    Largo, FL 33774

    cc: U.S. Department of Transportation, Southwest Airlines Corporate Headquarters

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