Wendy’s Headquarters

The Wendy’s Company Headquarters Contacts.

Corporate office address, contact information and phone numbers for the The Wendy’s Company Headquarters.

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The Wendy’s Company Headquarters Phone Number and Contacts.

Company Website
Corporate Address
1 Dave Thomas Blvd.
Dublin, OH
Phone Number
(614) 764-3100
Fax Number
(614) 764-3330
Twitter IDs


What is Wendy’s Corporate Office Phone Number?

Wendy’s’s Headquarters phone number is: 1-614-764-3100.


What is Wendy’s Customer Service Phone Number?

Wendy’s’s Customer Support phone number is: 1-800-443-7266 or 1-888-624-8140.


How do I Contact Wendy’s Customer Support?

Call the contact numbers above or contact Wendy’s via:

Wendy’s Email Address: Use the Email Form to ask a question.

Wendy’s’ Contact Us page can be found here.


Contact Wendy’s on Social Media:

Wendy’s on Twitter: @Wendys

Wendy’s on Facebook: www.facebook.com/wendys

Wendy’s Headquarters Executive Team.

Wendy’s leadership team consists of:

Todd A. Penegor
Wendy’s CEO, President, Director

Robert D. Wright
Executive vice president, COO, International

Kurt A. Kane
Marketing officer, Chief Concept

Gunther Plosch

M. Coley O’Brien
Chief people officer

Liliana M. Esposito
Chief communications officer

Abigail Pringle
Chief development officer

David Trimm
Chief information officer

Leigh A. Burnside
Chief accounting officer

E.J. Wunsch
Chief legal officer, Corporate secretary

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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476 thoughts to “Wendy’s Headquarters”

  1. Every time my daughter gets sick and has a doctors note saying no work her manager bitchs about it just like now my child has the flu and still is getting forced to work that is not sanitary that store is very disgusting and I don’t like it ! I’m a very upset parent ! By the way it’s the Wendy’s in palm harbor off 19

    1. Thanks, I won’t go there either, and not going back to the one in Clearwater off US 19 near Walmart. In fact me and my wife r boycotting all Wendys!

    2. I observed a manager cussing and yelling at a young girl who was working there . She was calling her names and cussing ! It was absolutely disgusting to see someone being treated so poorly . I seen the young girl in the parking lot crying ! I asked if she was ok and got the name of the “ manager “ ! Unprofessional on so many levels …..

  2. Pulled up to order breakfast this morning and lunch menu up not breakfast. Tried to order and staff said I don’t know what you are talking about. I said I don’t know what it’s called and I can’t see the breakfast menu. Attendant told me not to get a attitude with her. I explained I wasn’t but how do I know what it’s called when I can’t see the menu.

    Why wouldn’t staff go outside and manually change the menu? Because they are lazy and the new staff there how the bad attitudes.

    Don’t care if I ever eat at another Wendy’s again. I will also tell everyone I work with, about the bad experience with that store. Over 300 employees in our bldg.

    1. Hi Charlie,
      I understand how you feel because you are trying get breakfast and it turned out to be a diaster for you. Being the customers, you are supposed to be treated better because you are spending your hard earned money with their company. The service there was terrible and uncalled for. I am with you all the way..let your friends and co-workers know and warn them “NOT TO WATSE THEIR TIME”..SPEND YOUR MONEY WHERE YOU ARE APPRECIATED”.

      1. I understand Covit and it’s delays but sitting in a line for over 30 mins in the small town of Diberville ms is just ridiculous. You talk about slow service !

      2. Hi to it my consern my name is Michael I was at wendy’s on 75 whalley Ave in new haven on Friday 3 /26/21 Connecticut I was waiting for my order for about 20 mins I ask the big black he said he is the manger were is my order he did not answer me then waited a compele of more mins ask him agin were is my order he finealee answer me with a big attitude I was very upset I that I am at wendy’s spending my money and I get attitude from his big black guy that is the manger of this store I think there something done about this manger I will never go back to that wendy’s ever aagain has long he is working there I think there something needs to done about this mader thank you so much Michael ps please have somebudy get back to ASAP

  3. Yesterday my wife and I were at one of your restaurants in East Stroudsburg Pennsylvania. The one on Courtland Street , and were very disturbed and shocked. One of your workers was cross contaminating anything she touched. This woman was one of the food preparers. While wearing plactic gloves she wore to make sandwiches she also was removing dirty food tray from the front , that hundreds of customers touch daily and then without changing her disposable plastic gloves she continued preparing sandwiches .. While she prepared my wife’s salad I saw her using her fingers to put beacon on the salad ,with the same plastic gloves she was using to clean and help the other staff.. this was despicable and disgraceful. The lack of regard for cleanliness cross-contamination was shocking .The lack of simple common sense shows a major laps in the protocols and in management ..I have 2 daughters with two kids each ranging in ages from 2 to 6. We frequent Wendy’s since my daughters were babies. I’ve advised them about this situation and will continue to tell everyone I know on social media.

  4. Wendy’s

    60 Towne Square Way, Pittsburgh, PA 15227

    Last night my hubby ran to Wendy’s for me. I wanted to try the new salad because the one they made two years ago was so great. I think it was similar to the berry blast with the same raspberry dressing. He ordered the berry blast salad extra dressing and extra chicken. He came home and I am just so excited. I look at it and it is just beautiful. I don’t eat very well so this was a treat. What I meant is that I always watch my diet, due to medical issues. This salad was beyond what I expected. It was really good and I made it into two salads with the extra chicken so that I could eat it the next day. Just a big thank you to Wendy’s. My husband said they were really nice, however they were out of chocolate Frosty ‘s he was sad. But I am thank full. So I am giving you all the stars that I can. I hope that someone higher up reads this and does something nice for this team. These folks work long hours and days. People don’t give them the respect they deserve. Fast food yes but they do much deserve so much more. Words can’t express my excitement and love for my meal late last night and lunch today. Again THANK YOU!!!!!!!

    Theresa Cipcic

    4xxx Old Boston Road
    Pittsburgh, PA 15227

  5. I was surprised and disappointed to find out that your family restaurant, Wendys, not only advertises on the Full Frontal show, but also continues to advertise, even after its actress, Samantha Bee, was so filthy-mouthed and disrespectful with vile insinuations about our First Family…disgusting! Would love to know the reason for aligning your company’s good name with such filthiness? Thank you for your time and consideration in this matter.
    Sincerely saddened, Michelle

  6. I just left store 315 in Petersburg Va and order a single with cheese and got a burnt price of meat that obviously was on the back of the grill ready for the chilli pot it wasn’t even busy and I waited over 10mi for that totally unacceptable.

  7. Hello! I’d just wanna say that I was hired at a Wendy’s down here in VA andddd. I requested two days of the week off due to my religious belief and the “Head Manager” was notified about my asthma.. I want to also add that when I texted her asking why she put me on schedule the day I requested off and she kept repeating that I either do 5 to closing hours. Which in this area the time to close is 11 pm. Just know the manager refused to make accomodations for me and was a bit disrespectful to me saying that we’d be wasting each other’s time. Plus the fact I had asthma did not seem to phase the manager from last night or the night before that. Just note that this corporation has lost a good employee due to the disrespect and attitudes given. Just thought you all should know.

  8. Recently moved to Colorado from California (3 years). We have been to the Wendy’s near Denver International Airport and the Wendy’s in Conifer, CO. Several different times, thinking they may have gotten better. Each experience has been worse then the previous visit. Both locations are completely filthy (cannot step foot in the restrooms and when we did we found Coke cans stuffed in the toilet in the Conifer location). Tables are never cleaned, the floors in the dining areas have food and trash throughout the restaurant. We have never found the catsup dispensers having catsup in them, always empty. We always enjoyed the CA locations and find the 2 locations that we frequent in Colorado to be in horribly condition. The employees at both locations did not seem to care about our complaints. Also, we have yet to have our orders completed as requested.

  9. Someone from headquarters needs to come to Wendy’s on Versailles Rd in Frankfort my. It’s 94 degrees in there. Employees r suffering. Come help them

  10. My minor child is employed at wendys in ohio, has been for a year. She is still in school and by law not to work past 11pm when there is school the following day. I have informed managment that she is still in school and can only work tell 11pm. But they refuse to listen and keep my daughter working as late as 2am she is never off at her scheduled time at 11pm this has caused behavioral problems from my daughter towards me as well as issues with her getting up for school. I also noticed two clock-in and out time slips both dated Jan 16th, both with her name but stated two completly different times in and times out, which i showed management expecting an explanation. I have asked numerous times for an update of the outcome and still have no answer or even guesses as how she clocked in and out the same day completely different hours and the totaled weekly hours where also different. Wendys in akron, ohio has ruined me and my daughters relationship and my being able to parent her, because they disregard anything i say or concerns i have presented to them thats become a problem or interfered with her schooling. They are not mature and should not be managing anything if they cant following the law.

    1. hello Penny Covey I am totally with you on this one my daughter is 16 and she worked at Wendy’s also in college station tx and the same things were happening to her the late night hours and disregard for what me as a parent is asking in texas they have the child labor law that states certain times how long and what they can and cant do as minors yes ma’am and they totally ignored how I felt as a parent but not even just that they disrespected my daughter and I went in the store where she worked and had a sit down meeting with the GM at the time and he was cool about it in the beginning but things started to change she was getting out later and later and then employees while on the clock would sneak out and go smoke weed behind the building the management coming into work high and I was totally upset because my daughter was not trying to get into any trouble for leaving when she was suppose to but I told her that the child labor law she can leave it didn’t at all matter to me about what they were saying the law is the law and I called in on this store because my daughter was getting to the point where her grades were slipping and she wasn’t getting enough sleep because they had no respect for the employees getting out on time I am so sorry this happened with u all I hope that your child is no longer with them because honestly I wanted to go in and scream lol but one night the gm of that store had the nerve to call a customer the “N” word and the lady was like wow you really just called me this she almost jumped over the counter and I really cant say I blame her she shouldn’t have been treated in such a manner omg I was totally in unbelief that all this was going on at the store and quite a few nights more so then not they would close the store down way to early or a few times no one came to open the store so it was closed for the day due to the manager not wanting to come in. so yes ma’am I know how u feel cause when she would stay late I work also and I would be so tired the next morning because it was so late when we would be able to even get home and in bed so I hope that this helps you I know when I read your post I was like wow another mom who is in my shoes with their daughter I had to comment on this and do not think these people should be in management I am totally not happy with Wendy’s at all.

  11. After watching cashier handle money then bare handed handle my fries the guy making my sandwich wiped his nose with his fingers lost my appetite wanted refund only will make another sandwich no refunds 6$and change wont break me disgusting so taillights to wendy forever! Belfontaine ohio 43318

  12. rE, wendy’s,thomasville,ga. employee tried to short-change me $20–had to call local police, they referred me to magistrate court–as it was a civil matter. clerk who took the money said it would appear on the tape bu made no effort to get the tape.his attitude was hateful, probably because i was white customer–he claimed he was the mgr. but doubt he finished the second grade! never will return to wendy’s.

  13. Cleanliness seems to be lacking in most of the restaurants. Lobby, kitchen and most of all the RESTROOMS. No one seems to look at this universal problem. Please make sure this is addressed as doon as possible as my lunch preference is Wendy’s. Looking forward to a more condusive environment with attention to my concerds. Thank you.

  14. I was an employee at a Wendy’s in Charlottesville, VA. and while working with my manager one day, she was in a very bad mood and out of anger, she threw a metal bar in my direction and it hit me in my rib cage. She would not allow me to make an accident report and after having her get very argumentative with me, I noticed the police. Unfortunately, they weren’t able to do anything because it wasn’t seen on camera. I have 2 witnesses that are employees and 2 more witnesses that were customers. I feel that the manager should be held responsible for hurting me. She didn’t even apologize. I quit that same day. The way she handled everything was very unprofessional.

  15. Went to the local Wendy’s drive thru this evening. Young man who has worked there for quite some time commented to my husband “You know the lady manager that has been here for years? They fired her and hired this new manager. His motto is “The foods not old til it’s sold”. The employees are instructed to never throw food out, no matter how long it sits. If the customer brings it in to complain, then take the food back and give them fresh food. I must say we will never use this Wendy’s again. Additionally, we feel obligated to inform our friends and family about the new “policy” for this Wendy’s.
    The young man who informed us of this knows we frequent this Wendy’s and feels bad that he has to serve patrons in this way.

  16. I went to Wendys in Charlotte…on Mt Holly Huntersville Rd. While trying to give my order I was interupted by the employer and was told to drive up….after he asked did I have a coupon. He was an older male and very rude. Stated that I could not use my coupon and could not explain to me why I vould not use them…..he was standing there with a silly grin on his face. Did not have any concern that I did not understand what he was trying to say. I have been dealing with the public and in customer service for 13 years @my job as Acct Patient Rep and this was the worst case of customer service that I have ever seen. I was drove over to Bojangles and received great service. Will not be spending my money at Wendys any more …..ever.

  17. Att: Dublin Corporate Office,

    Well, this Was the 3rd time I had worked for Wendy’s company.
    I think your company really needs to hear about my experiences as an employee.

    First Time For Everything:

    The first time I worked at the Wendys in Streetsboro Ohio, April/May 2008 I had just turned 23 years old.
    I was hired almost instantly when I was 5 months pregnant!!!

    Although, I did think it was rather odd that they would hire me knowing I was only going to be able to work for approximately 4 month, I didn’t question it because I Knew I would be needing the extra money Very soon.

    I began noticing that right off the bat my drawer was coming up $40.00 short at a time and continued to do so through out my time working there. I had several register jobs before I worked there and I had never ever had such a problem in that area.

    Impossible, I thought because i count the money 3 times outloud during each transaction.

    After hearing the money was unaccounted for the manager would tell me say encouraging things like “it’s totally cool, you’ll get the hang of it, and don’t worry yourself too much about it”.

    One day while she was counting down my drawer (with me present, as usual) i noticed that I was not paying very much attention while she was counting. I am a talker, so I’d ramble on about whatever happened that day while she would count my drawers down…she was using my ignorance to her advantage.

    By the time I had caught on, I went into early labor…
    I only worked there 2 months, i had my daughter 2 months early on the 4th of July 2008. (I named her Hazel May, btw)

    But…I’m hearing now that the same manager is still a manager somewhere out there working for your company, 10 years later.

    Round Two…Fight:

    The 2nd time i worked for your company was actually ok… it was last year over the summer of 2017 in Ravenna Ohio, I ran the first window of the drive thru and I absolutely loved it.

    I even brought in a really strange plant that I had gotten for my birthday that May to create feng shui back in my window.

    I was sooooo happy there. I quickly developed a relationship with my fellow employees and my customers Truely Loved me.

    I was recognized by many customers because I am the leader of a paranormal club with over 550 ppl in it and I give people almost Magical tarot card readings… for Free.

    After telling my members about getting the new job I started hearing alot of bad reviews. I went to the extent of writing something on my Facebook wall encouraging them to come on back through the drive thru and give us another chance.

    Although the drive thru wait wasn’t much better.. at least now, they got to enjoy some good conversation with me, while they waited in the line.

    One Sunday morning, after making More then the usual amount of mozzarella salads (because they were so popular), my manager had been in the cooler with me and he noted to me that we only had 1 and a 1/2 packages of mozzarella cheese left. He made a joke “Hey, watch, someone will probably try to steal this” as he held up the unopened package of cheese. We laughed and moved on with our day.

    The Next morning when I came in to work the manager runs up to me and asked me if I remembered what he had said yesterday about the cheese and then he revealed that it had went missing the night before. (Although we weren’t surprised) I started to over think about it and narrowed down who allI had thought could have done it.

    Later on while sweeping the dining room, another co worker who was aiming for management at the time was in the dining room hanging out with her boyfriend. I mentioned how the cheese was missing and how it was predicted to be stolen earlier in the day and then told her someone actually did end up taking it, and right before I was about to tell her who all I thought could have taken it she cuts me off mid sentence and blurts out “Nobody stole it.. I used it to make salads”. I looked at her in disbelief because I had made the salads myself and knew I had made More then enough. So in confusion, i told her that, that was impossible, I made more then…. then we locked eyes and I came to realization, at that very moment..
    that she was the one who stole the cheese.

    The Next day my babysitter didn’t show up on time and i called to tell the manager that she was running late and that I would be in shortly. I was only about an hour late. I walked in there, past a group of employees with judgmental eyes (including the cheese burglar who wore an unsettling smile on her face) and he took me in the back and with no past major prior incidents… he fired me on the spot.

    I left in tears…

    (Now my old manager runs a differnt Wendy’s and I hear that he took my plant with him to his new store and that girl who stole the cheese is now a manager at another store, both work not too far from here).

    3rd Times the Charm…Right?

    3 months ago or so.. 2018, I had a dream that I got my job back at Ravenna Ohio Wendy’s and was so excited in the dream that i was running around bragging about it to my friends.

    When I awoke, since I had previously filled out an application in real life, I thought “what the heck…never hurts to try again”.

    So I got up, made myself look presentable, and instead of calling during lunch rush I waited for a minute and then decided to drive up there to see if I could inquire about any open positions.

    I was told to come back in a half an hour in which I did, and I was astonished to be hired on the spot (even after telling her why I was fired from there the year before).

    I already knew register so a cpl days later she placed me in the first window and it went Very well… I did miss my plant being in the window, though.

    I was such an awesome cashier that I got 30 surveys in the first 3 weeks I was working there, filled out for friendliness.

    The vice president (Chris) came back to personally meet me after hearing so many great things. He asked my shift leader that day if I would be interested in management. Although I wasn’t even close to the point of knowing enough to become management.. I was still up on cloud nine in regards to all the positive feed back!!!

    The manager at the store at that time was at her wits end with the place. 5 people who worked there told me in the first week that they were going to quit because they weren’t aloud to be transferred and/or couldn’t handle the stress load of what was happening there at their location.

    I confided in the manager that some of these people were upset because she wasn’t talking to them in the correct tone and was not listening to them when they would try to talk to her about work issues and feelings. She would interupt them and then walk away yelling things like “I’m done with this place” and actually said “I quit” and would go out to the car.

    Later on she took me back by the mop station and asked me “who all said that they were quiting”?… I looked her dead in the eyes and quietly said “one of those people..were You”!!! Then I explained to her that she couldn’t quit and reminded her that she was the store manager.

    I gave her fair warning about the way she was treating people, i eventually contacted the person above her after seeing no attempt of an attitude adjustment, and then shortly after that she ended up leaving the store for good (after a big meeting with the people above her).

    So at this point I’m thinking it’s going to get better now, but then they immediately take me and throw me (after only a month of working there into the 2nd drive thru window) where I am clearly not excelling. I am accurate, friendly, and efficient but obviously not built for speed.

    They kept me there even know I wasnt fit for it, the only reason I continued Not to complain about it was the fact that they didn’t have anybody else that was capable of doing it, other than the management on my shift. The girl who was the main 2nd window angel before has been sick with what was thought to be a brain tumor.

    I watched as the weeks went by, me recieving less and less survey’s filled out about me..and then I start forgetting things like for example to give the customers back their credit cards while handing out their food. I felt so bad. To make manners worst customers we’re pointing out to me that I was looking more and more tired and you could literally cut the anxiety engulfed around me, with a knife.

    Rootstown’s manager aka the general manager came to our aid after our manager left abruptly. It was announced to us that she was the person who was going to be taking over our store.

    I was pessimistic at first because I knew her as just a regular employee from the last time I worked there and remembered that she didn’t seem to like me very much for no apparent reason at all, and also because a few months before I started working there she handed me my food through drive thru and said “here” and then shut the window in my face.. no thank you, no have a good day. Just rude!!!

    Worried, I went around and asked some of the other employees what they had thought about her and surpisingly, i heard good things about her (from the friends their of hers) they convinced me that she was probably just having a bad day that day.

    So she comes in with a smile and everyone looked excited… but then she started hiring people who she knew personally and then I noticed my hours were cut.
    I went from 31 hours one week to 24 the next schedule. I told myself not to worry that it was probably just because she was hiring a bunch of ppl and needed the hours to train them.
    Totally understandable, Right?..

    Then I noticed she wasn’t ordering the things we needed, almost intentionally, so she could have excuses to leave and go to other stores that she works with to borrow the products.

    I recieved no help one morning after expressing to her my worries.. that my ocd while making salads causes me to take almost twice as long to make salads then a normal person would take.

    She left us there alone right after I said that, to go to two different stores at seperate times before we opened and also had me (who btw has a hiatal hernia) carry in her heavy barrowed boxes of products in from her veichle, and she also had someone from another store come barrow from us that day, too (In which we had to stop what we were doing to help with gathering product for them and loading their car) I felt abandond and overwhelmed as the “fill in” salad maker, that morning.

    Shortly after that (not the same day but in that time frame) she threw me in 2nd window and for 20 to 30 minutes at a time she would leave me on 2nd drive thru alone with no help during lunch while she did things like go smoke in her car and chill in the office. She counted herelf as an employee (my drive thru coordinator) and then left me high and dry with only 5 minutes worth of “help is here to save the day”, inbetween.

    She didn’t schedule enough people so I actually had the sandwhich trying to help me that day along with having to do their job. I felt so horrible. We had to do 5 people’s jobs and we were only each being paid as being one person. I watched as she ran out of the store as soon as the 2nd shift leader showed up that day, telling him she had to go because of “family drama”.

    She didnt talk to the 2nd shift crew or fill them in on what needed done nor did she even tell my shift that she was leaving (I only knew she left because I had over heard her briefly explaining why she needed to hurry out right before she ran out the door) and she didnt inform our shift of any tasks to do before we left that day, either.

    I was so overwhelmed that day I cried a little at the end of lunch after once again forgetting to give someone back their credit card. Later after collecting myself I was attempting to collect the trash in during which she yelled at me and told me once again not to worry about it, that it wasn’t “My Job”.. and then made me go smoke a cigarette to “calm down” even though I had stopped crying 20 minutes prior. I told her that I couldn’t conciously go smoke because that there was too much that needed to be done, she told me I had to.
    All the trash cans continued to over flow later as she scurried out that door.

    Being the last person of my shift to leave that day at 5pm, I walked past the back area and had to do a double take of the scenery. The bacon was still out and opened, now brown laying on the prep table. I remembered it being out since I had gotten there that morning so…7 hours it sat there. (I had not had anytime to go back there during my 7 hour shift so I unaware of the disaster area). The dishes were not rinsed, they were piled up in dirty dish water, and in disarray. There was lettuce still in the other sink, all over the table, cutting boards, and the floor…And if that wasn’t gross enough there was a dead wasp laying on the prep table.

    Since it was dinner rush, I did what no one would have done or allowed me to do if I had inquired….

    I Secretly Stayed!!!

    I post poned my plans that evening and stayed for an extra hour. I swept up, disposed of the insect, rinsed and organised the dishes, fine tooth combed the prep table and salad sink making sure the lettuce was all cleaned up and i threw away at the least 7 sheets of bacon…
    What a waste…
    10 pieces of bacon to a tray cut in half and each half peice costs a customer
    .30cents..so 20 halfs x .30= $6.00. And 6×7 sheets of bacon equals $42.00.
    No wonder we didn’t have the labor we needed to run our shift properly that day.. it’s calculated in with our food costs.

    Imagion if I hadn’t had thrown the bacon away…??

    2nd shift didn’t know how long it had sat out for because no one told them. They most definently would have either put it back in the cooler hours later after dinner rush or cut it in half, cooked it, and served it to our customers.

    The next day, I did my usual weekly ritual of purchasing $20 worth of iced mocha coffee for the morning shift and I showed up a half hour early to talk to the manager…

    I stopped her in the parking lot on her way to leave to go to another store to go pick up things we needed… I told her what I had witnessed left out and in disarray the night before and expressed concern as I told her that if we would have had a health inspector show up to our store we would have most definitely failed the inspection and then I told her that people could have gotten sick from eating the bacon if I hadn’t stayed over and disposed of it properly. Her whole temperament change to negative.

    She snapped back at me with “we already had a health inspector show up recently and he wasn’t due to come back for another 6 months… so that it didn’t matter how the store looked”.

    Then she told me that none of the things i was talking about were in my job description… that she didn’t have time for my complaining (even though I sounded sympathetic and was very nice about everything during the conversation. I even previously had handed her an iced mocha coffee which she was drinking at that time of my explaining (not complaining).

    She huffed and puffed and said she had to go and that she didn’t have time for me…and got into her car and left.

    Before my shift began I called the Rootstown store where she was manager before our store and I left my number and asked for them to pass my message on to the district manager, to have her please give me a call.

    My manager came back right before we opened up the drive thru to the public, I worked my shift, everything was fine until…one of the other employees who was working towards management asked me if I had called the Rootstown store and left my number for the district manager that morning.
    I replied “yes… I did that”, she looked irritated. Shortly after that the second shift manager who had come in said that she was trying to save on labor and that she was sending me home an hour and a half early, in which I already knew was going to happen out of retaliation beacuse of five minutes prior when the call was mentioned to me, but I said nothing to let them know I was bothered by it and I left quietly.

    I called up later to see if the schedule was posted yet.. (it was Sunday and the schedule starts on Monday) and it wasn’t. When I finally received my schedule by text from another employee by request, to see what I worked that week aka the next day.. I got mad to see that I Now Only Had 19 hours. So I went from 31 to 24, down to 19 hours.

    I was shorted hours once again but this time i was certain it was intentional because the new guy who she had hired and knew from a past wendys or whatever, who’d only been there for a week, had been given 31 hours.. I was being replaced since I had confronted her that morning and I had attempted to go over her head following… definently Retaliation.

    The next day the district manager calls me and tells me that I didn’t have to call human resources to try to get a hold of her. (I did that after being sent home early out of worry that the message I had left with Wendy’s in Rootstown was not going to be relayed) then I explained to her what had happened and exactly what the general manager (my manager) had said… and how I was told that these things that I was “so upset” about were not my job.

    She said that’s right and agreed with my manager..that I had no reason to become overly emotional about the matters. I told her the dangers of the bacon episode and health inspector risks and then let her know that I took pictures and could send her pictures of the bacon and the mess before and after I had cleaned it up ( in which she didn’t want to see and I still have) and then she told me that I’m not allowed to take pictures inside of the store.. I apologized and told her i didnt know that.

    I had let her know that I didn’t just call to want to talk to her About Management, that I also wanted to get a hold of the vice president Chris and set up a sit down meeting. Her attitude changed for the worst after hearing that. I said that I wanted to arrange a meeting with Chris after I had met him, but no one had wanted to give me a way to contact him or even his last name.

    I wanted to tell him that although I am friendly caring accurate and efficient that I am not built for speed and in that situation was wondering if there was another job in the corporation that maybe I would be perfect for…

    I had inquired to my manager about a job I saw hanging up in the break room about a month ago called Chief Hospitality officer and I let the district manager know what the manager’s reply was when I had inquired. That only two of the three sheets concerning the position were hanging up back there and that she had lost the third one and also that when I had expressed interest she told me other people had already also expressed interest and that she just turned around and walked away.

    I told her that one of the reasons why I wanted to speak to Chris was because since they don’t have cameras in the store and since everybody was so opened when meeting me upon being hired that maybe I should be hired as some type of secret shopper employee where they would take me and put me in random stores for a few months at a time so that I can see where the problem areas lie (and also learn more to maybe one day be knowledgeable enough to become mangement) and then report back in hopes that afterwards they would create some type of sting operation to catch the people in the act of wrong doing (in which sounded fun to me) Like an Undercover Boss kind of thing.

    I even recommended that maybe I would be better suited as Wendy’s health inspector. She gave me zero information on how to contact the vice or on how or where to apply for these positions. She then started giving me an attitude… i said “well I’m sure that somebody is going to want me eventually and that I am a very good honest person and an ideal employee, someone will want me” She asked me if I was quitting and I told her “no I was not quitting”.

    During that conversation when I noted to her that I had been interested in the chief hospitality officer job The district manager told me that right before I was sent home early for supposable labor issues that I had said in front of customers and employees the words “our manager here is a sh*t manager” and that is why I was sent home early.

    I explained to her that no one mentioned that to me prior and that the only thing I said to my manager (a half an hour prior) was “here are the boo coupon books.. I didn’t sell any because i didnt suggestive sell them”… Then she said “it’s okay”.. and then I elaborated to her the reason why I did not suggestive sell them.. because last time when I had sold 21 out of 22 boo books suggestive selling them in 2 hours her reply to me proudly telling her that with excitement was, “well, so and so from 2nd shift sold 65, so…” and then she walked away.
    She discouraged me…again

    So by not caring if I sold them she technically didnt care whether or not I did it or not. I didn’t say anything profanity wise in front of the customers or anyone behind that counter that day and I was insulted when I heard the LIE. If she wanted to what I said as what she claimed that I said that way, well I’m not going to argue with that.

    I Never recieved a write up or was it even mentioned again about the made up comment about the quality of management .

    So after that..the general manager AKA my manager was pleasant to me.
    I figured that she had been talked to and that the problems were hopefully going to be resolved.

    After that I continued to see product not being ordered properly and her running in and out the door store hopping.. and I kept my mouth shut.

    Last week I did the dishes and I got dirty dish water on my clothing and since it was cold outside it did not dry very quickly, so I worked with wet clothes for several hours and I got a zit on my leg…and now the zit is infected. I was supposed to work on Sunday.. I texted the shift leader that day and gave him an hour’s notice before my shift telling him that I had woken up sick and that my leg was also swollen, I told him that I would come in at 7am until 10am so this was technically four hours notice that I needed somebody to cover me.

    Immediately after texting him I threw up without warning. So now nauseous and limping I got into the car and drove to my job. He was running a few minutes late no big deal I texted him and told him that I was in the parking lot. I told him that it was fine I would be able to work just as long as I didn’t puke again and as soon as I sent that message I immediately had to open up my door and puke, once again, without warning. I walked to the other car sitting in the parking lot and was embarrassed to find that their windows were down and they probably heard me puking.

    That stressed me out and then as I was telling the girl I worked with that I’m not feeling good as the manager rolls in and tells me if I puked I had to go home. He had mentioned that I needed a doctor’s excuse but realistically I have an infected zit that needs to pop so me not having medical I cannot go and consciously receive medical treatment for something that seemed like I could simply take care of at home. He excuses the fact that I’m not going to have a doctor’s excuse and he sends me home which was a godsend.

    I go in yesterday to Wendy’s and I talked to my manager and I told her that I’m no longer puking that I’m fine in that area but my leg AKA my whole right inner thigh was swollen and it hurt and it was very hard for me to get around. I asked her to have mercy on me tomorrow AKA today and let me work in the first drive-through window and which she said was fine that she had plenty of help now that she was more organized and that we will be seeing a lot of positive things happening in the future.

    I go in there Tuesda and you could tell that I definitely was in pain and that I was not walking too well. She put me in the Drive-Thru window only cash like promised and I stood there for 4 hours and ran register noticing that her and other employees were offered cigarette breaks before she offered me one..

    I decided to be appreciative of what was offered to me when it was. Later on towards the end of my shift I noticed that I was no longer needed to run the first drive-through window. The customer rate had slowed and I stood there and watched another employee who was training to be manager (but had failed her test / review) was cutting up bacon and traying it up along with making cookies.

    I had walked out of the drive-thru area and she told me to tray up bacon. Right after she said that I started to attempt to do so but then my drive-thru headset rang letting me know I had more customers so now after several customers I look over and she is once again panning up the bacon. Assuming it was done I did not attempt to go back to do it. Then she tells me to do it again.

    I don’t see any more than three baking trays laying there and I was left wondering why she couldn’t have just finished the last three. Then I turned around to see that there are more baking pans in the sink. I start panning the bacon but then I get another customer in which I had to walk with my swollen leg to the sink and wash my hands that were contaminated and then run to my register to take the next customer. Then I had another small Gap where I repeated the same task ordeal. After having to stop 5 times I started to become frustrated.

    Then when I finally was able to go back over and once again attempt to cut and tray the bacon I had talked to the almost was going to be manager about my shift leader coming over to my home later on to check up on me and make sure I was okay. She said she did not want to talk about anything involving him and I was confused about the attitude she said it with and why she was giving it to me.

    Then I remember that when he had come over that he had mentioned some incident that happened earlier in the day concerning her doing some unsanitary things. So after a couple minutes I told her that I was sorry and I have been kind of sick and now I kind of understand why she’s upset when I spoke of him. I told her that I understood and then she looked to be upset and ran away..

    A few minutes later while cutting the bacon I noticed that she was standing in front of the pin-up board where we have our schedule and she was staring at it while engaged in conversation and laughing while the general manager AKA my manager was playing with a random beach ball and they were laughing and joking. At this present time I could not see the manager because there was a wall in between us but I looked over at the would have been manager one day and said “why am I panning the bacon for you??so that you can just play around”?

    My manager yelled “excuse me” I said I wasn’t talking to her I was talking to the other girl and that she had given me her task and which was hard on my leg so that she could just stand around and laugh and play with you. She told me that the girl was my management and that I have to do what she says. “I said she’s not the manager, she did not pass the test so she is of no higher rank than I am” and by this time the girl who I was talking about was not present but I explained that since I started working there she has been pawning off tasks on me, the ones that she doesnt want to do and I explained to her that she wasn’t here for the first couple months so she doesn’t know the history.

    Then she explains to me that she is the manager and that she did pass the test a day or two ago… but nobody told me or anybody about it. (Now mind you I bought the same girl a present as a good luck on your new job kind of thing about a week prior)..I wanted her to become management but I was completely unaware that she Was at that time my manager.

    Later I was told that nobody was informed she passed because they were going to play a joke on the 2nd shift manager and make her think that she flunked the test… Deems childish in my eyes and it caused some definite miscommunication. Considering the manager had said to me that I have a problem with authority.
    Just for the record, I don’t have a problem with authority unless they are Not doing their jobs.

    BTW..I also heard that she had help on that manager test while taking it…because the test costs Wendy’s money when you take it and you only get to take it so many times.
    I was not surprised to hear that.

    After my general manager AKA manager left the store for the day I got my second shift AKA assistant general manager / manager to come over and talk to me for a second and I exclaimed that I was in pain and I could no longer handle the way I was being treated at the establishment and I told her that we seem to have different views (me and the upper management) about how employees should be treated and the way the store was being ran and handled and then I told her that I was quitting.
    I waited til the end of my shift to quit because it wasn’t the other employees faults so I couldn’t leave them hugh and dry.

    Then I explained to her that after the incident a few weeks ago when she cut my hours down to 19 that I had tried to come up and put in my two weeks notice but I was ignored by my management not only that day but the next day so by then things have cooled off and I decided that maybe things would be different and that maybe I could continue to work there as long as they didn’t cut my hours again. The next schedule I was given a few more hours so I assumed that things would get better in which they evidently didnt judging by how I was talked to that day and treated.

    All I know is that my reputation and my integrity where insulted, have been lied about to Upper management, I have been treated poorly on several occasions, I have been working in a hostile environment, been retaliated against in regards to my hours being cut, and me who was once walking around with 30 surveys filled out about how friendly I am, I’m now depressed, upset, hurt, I dont want to be around anybody and I’m out of a job.

    Tuesday while working in the Drive-Thru I was offered a job at a place close by, by the CEO of the company… I told my manager that morning that I was called about a job offer at cashland I had applied for but that the one I wanted to work for was 5 minutes away..that the one that called was 20 minutes away and that I would rather stay with Wendy’s because I’m afraid to drive on the roads during the winter. That I was probably going to cancel my interview for Thursday and continue to work for Wendys.

    I rapped a rap song that I have written about Wendys, to the manager that morning upon arrival and she Really liked it.. And instead of coming home and recording it like I said I was going to, I came home in tears.

    That day I came home and started writing this letter. I spent more time that day writing this letter then I did writing and editing the rap song. All I know is I deserve better and nobody deserves to have emotional distress burdening them after they put so much time and effort into the company that they worked for and actually supported.

    “Our burgers are square cuz we don’t cut corners” is placed in my rap song/jingle.

    My daughter is now 10 years old and she had to watch her mother cry that day. After seeing all the people who are higher up in the company who lie, cheat, steal food, don’t do their jobs, and treat people like crap…
    I was half tempted gimp to the car with a swollen leg and drive to the Wendys 20 minutes away and say “I want my plant back”!!!
    But, I knew it wouldn’t fix anything.

    I want to say something that I’m sure that you’ve probably heard many times before by employees who have quit your stores or who have been fired in the past, but this time it is 100% the Truth…

    It’s Your Loss!

    The only thing I feel bad about is not being able to say goodbye to the customers who I Actually care about… so now they’re all going to be wondering what happened to Amy? ..Because they all Love Me.

    I made all of them smile and feel beautiful and they made me smile in return. That is what got me and maybe even them through our days, but now they don’t have that.. and neither do I.

    So let’s just settle and call it “Our” loss.

    It is now Thursday afternoon and my leg is worse…

    I am currently debating my next steps?


  18. hi my name is Brianna Johnson I work at Wendy’s on Stone Oak Parkway 19170 my boss name is ScottI try to work around my work schedule I live in South Texas community living in group home on Friday my house manager does not get the appointment sheets until Friday and Mondays and Fridays they tell me to have days off because sometimes those are my appointments and on Wednesdays sometimes I have labs and I just forgot on Tuesday I have a meeting I told Scott that I have a meeting and he said that can they cannelled no they can’t cancel it because they already plandid and sometimes they don’t tell me South Texas Community Living do not tell me anything and sometimes on the weekend I can only use money out of my own pocket I can’t use via tickets because they won’t let me during the week I can only use via ticketif I don’t have money I can’t go anywhere and sometimes we are short on staff when we don’t have gas in the vanso I tell him it’s not my fault it’s their fault that they need to put gas in the van and he told me if I don’t figure it out then he going to fire me and it’s not really fair I hate when he does this I ask him can he find someone to cover me my cell number is 210-699-xxxx

  19. I don’t typically eat fast food but I got off work late and was starving so I went to the Wendy’s on how Avenue I ordered a Junior bacon cheeseburger With lettuce only usually comes with tomato and mayo , so I pull up and I pay and I get my food after waiting like eight minutes and after I get it I check it because nine times out of 10 it’s wrong so I check it and it’s a smothered and ketchup so a girl comes back from behind probably where she’s cooking and says what’s wrong with it and I told her it’s just supposed to be lettuce , that’s it , so she brings me over a new one I was very nice to her as I work in customer service myself so as I leave I pull up and check it again it’s the same exact burger smothered in ketchup . I drive back around and she must’ve seen me coming because she standing there with her arms crossed and I pull up and she said what’s wrong now All rude and I said can I just have my money back I’m not gonna have you remake it because she’ll probably spit in it , she wasn’t apologetic and all she said was we don’t do refunds I’ll get my manager so she goes and gets her manager and her manager asked how much I paid I said $4.07 and they both start laughing and the girl who cooked it was like seven cents seven cents and then I looked at the manager and said she’s really rude and the girl Stood behind the manager saying I don’t give a F I don’t give a F and I said clearly you don’t give an F . The manager and her were just laughing this is what’s wrong with today’s world you mess up you don’t even know how to make a burger on your menu and then you get mad at me because I’m not gonna eat it !! such trash I can’t wait to call corporate on both of them . I’ll take a lot from customer service but I won’t let you try and go all ghetto and a hard ass behind some Wendy’s window because you don’t know how to do your job -so fair warning to anybody going there their workers are trash. And a manager working tonight was to.

  20. Very very bad service! Will not exempts coupon from my phone, she insisted on a paper coupon or I have to pay full price, I didn’t have the$7.00+, so I left.

  21. It is unfortunate that I must bring this to your attention. The Wendys store on 16th street in Holland is guilty of multiple infractions, including violation of child labor laws, harassment, and wrongful termination. Removing owner information, inspection scores, and professional misconduct. Efforts to address these issues in a professional like manner has been completely avoided. Children trying to gain college funds has been brought to a complete stand still. The management and supervisor team has promoted an atmosphere of hostile and retaliation behavior that has affected children just entering the workforce. This behavior has disenfranchised students especially my daughter during her tenure. I have attempted to reach out to the owner resulting in nothing more but a couple of voice mails.
    Please follow up at your earliest cconvenience. Prompt action is required at this point

  22. My name Sasha ishman I was fired yesterday because I was late I been late one time to work work on my off days never give a problem to anyone but I refuse to be told I didn’t call in to tell them i going to be late I call 15 time I have screenshot of me calling in there a problem at Wendy’s in Columbia ms 39429

  23. At a Wendy’s in cherokee nc,one woman working,employees walking around.Line out the door,waiting in line 25 mins for 2 frostys.Worthless manager sitting on his ads not doing a damn thing.Send someone to clean up this store.Will never go back!!!

  24. I went to our local Wendy’s twice this week. It is located on MacArthur road in Whitehall PA. Both times I left. Service is beyond slow. I saw numerous other people leaving as well. When the store first opened it was nice, clean. Now it is dirty, poorly stocked. We went across the street to Chick fila. Something is very wrong at this store. I was there on 10/23 around 4 pm and 10/26 around 8:30 pm. Just wanted to see if they can find some way to improve their service. They need HELP!

  25. The wendys in pomeroy Ohio is the worst place to eat. Employees are rude and hateful. They treat you like you’re below them, can’t even say thank you. I will never eat there again. Ever

  26. We just left from dinning in at Wendy’s in Lincolnton nc. The dinning room was filthy, trash on floors, and tables with trash or just not wiped clean. Trash cans over flowing with trash to the point you could not throw anything away. I even heard another customer tell them at the counter as the started to leave that there was no no place to put there trash and the lady said there another one over there but she didn’t look it was full to. I didn’t have my phone or I would have taken pictures. But I I did see another couple taking pictures. I washed my hands and the ladies bathroom was just as bad. Toilet paper on back of toilet no holder on toilet paper roll and no paper towels. Lots of people working but nothing getting done. Me and my husband were very displeased.

  27. I work at Wendys, in Nanaimo, BC. Every attempt to find an email contact, has lead me nowhere.
    There is a great deal of problems with this store, in spite of it being considered the good Wendys in town.
    We have employees harassed by a social-circle of certain managers, and their favorites, who are essentially managers without the title. Our Store manager is some what part of it, and very easily manipulated by these employees- Who are fantastic workers truthfully, but they certainly make sure the rest of us know they are better in every other way as well.
    Some are harassed to the point they can not ask simple questions, and are given trouble for doing something wrong, because they could not ask.
    Choosing our own availability is seen as a privileged, mostly for the favorites. We are made to know that booking time off, no matter how early in advance, does not mean we can have that day off for sure- which may be reasonable to a degree, but any disagreement is met with assurance that we are expendable.

  28. The Granbury Texas location is poorly managed and understaffed. I like Wendy’s and I am afraid the will go out of business if something is not done to improve the management and operations

  29. I’m a customer at Wendy’s at 1981 Fort Worth Ave Dallas,tx 75208 and They had got my order wrong spoke with the manager,by the name of Noel.Let me tell you…He was so rude I just hung up the telephone after he raised his voice at me and got really aggressive…No thanks I won’t be eating at that Wendy’s anymore.

  30. Wendy’s at Ft Worth Ave will never get my money again,they are something else espically that guy manager.

  31. My husband and I went to Wendy’s in keystone heights fl 32656 we ordered chili 2 of them have you changed your chili we got all liquid and beans and just a little meat. We both felt sick after we ate half of it do you put msg in it. It was terrible nothing like you used to make I guess we will have to go to fire house subs there chili is thick and tastes great yours is terrible now

  32. Good Morning!
    I went in your Baton Rouge location drive thru bought a combo meal on 11/2/2018 1:15pm. First bite in the sandwich something in it cracked my tooth. I spit the object out of the window. I spoke to someone today asking me do I still have the object. 12/19/2018 a month later. I have a picture of my cracked tooth I have a picture of my tongue where the object cut my tongue. The lady say’s that there’s nothing Wendy’s can do I think this is really horrible. Now I must pay $1.500.00 dollars behind a Wendy’s burger. I’m going to Social Media and let everyone know what Wendy’s think of customers. I think that customers keep Wendy’s open. Things happen that why you have insurance. Can someone please contact me form your Corporate office.
    Donald Lewis
    [email protected]

  33. This evening around five, I drove through the drive through at The Wendy’s in Charlotte, NC, on Charlottown Drive. I was treated very rudely to say the least. My order was simple, but the employee tried to make it next to impossible. I ordered a single cheeseburger with only mustard, onion, and pickles. Employee said do you want a meal . I told her no. She asked me to repeat my order. I did, but noticed on the screen that she entered “plain” cheeseburger. I once again had to repeat my order. At that time, I heard her say to someone next to her “she’s getting on my last
    f…… nerve.” She said just drive to the window. I told her that I heard her say that I got on her F…..g nerve. Apparently she forgot to turn her speaker off. I told her that if she couldn’t understand a simple order, that perhaps I wasn’t the problem. I did tell her she acted like she didn’t know what she was doing. She said she was just trying to figure out what I wanted! I drove off and went inside to talk to the manager. She said that she was the manager and that she didn’t have to talk to me because I called her a nigger. Not true. I told her she had no reason to use the language she did and she called herself a manager when she couldn’t even represent herself as a decent human being. I did yell because I was upset and felt like I was being bullied because I am an older white female. I’m sick of the race card being thrown out when no civil conversation could be carried out. If this woman is a manager, then she doesn’t represent your company well at all. She has no business working to help the public if she gets so bent out of shape over a simple order of One sandwich. After I said what U did, I left. While getting into my car, I saw a stocky young white male walking behind me. I felt rather threatened by his sudden approach. At any rate, I left without getting any food. At that point, I feel it would have been spit on!! Never back there again if this is the type of individual you need to hire.

  34. Hello I had a small issue with the martinsburg wv store located at
    765 Foxcroft Ave, Martinsburg, WV 25401
    My sister is an employee there, and she has had several issues from management and other coworkers. She came home and told us that her manager Lily screams at her and other co-workers. She said she doesn’t get a break and she works more than 6 hours, so by law she is required to get atleast a 20 minute meal break after shes worked or scheduled to work 6 hours. They have told her they told her that her dishes were not done she wasnt getting a break it is a law in the state of West Virginia for employees to get a meal break.I have attached a photo from google about that. She has also told us that fellow employees and management belittle her saying shes slow and that they can do her job why cant she. This is her first job she has never worked any where before this establishment and she is being bullied at her place of work. We would like to resolve these issues without having to take further action. Thanks so much.

  35. Why do you offer mobile coupons and then tell me it’s too bad because it doesn’t work? Wendy’s recently had a “Dave’s Small Single Combo” two for ten dollars. The girl rings it up and tells me it’s $12.20. What happened to $10.00? I was told there was nothing they could do about it! What good is your app with coupons if you can’t use them? Disgusted!!

  36. I visited one of your Wendy’s Restaurants recently. I ordered a Frosty with my new 2019 key chain that I purchase every year for myself and my siblings. Inwas told I had to purchase something in order to get the free one. This eas no problem. So I ordered a large chocolate frosty. Because I love them. The problem wa the frostys was not up to part. They tastes and looked like frozen 2% milk and a squirt of chocolate syrup mixed and frozen. It was disgusting. I am afraid to buy another one. My husband is saying try another one. I have not yet, but I will certainly check it out before I leave the restaurant from now on. The Wendy is located in Memphis, TN on Danny Thomas or Hwy 51 near Frayser Blvd. Poor, poor, poor quality . Wendy is known for their Frostys. DID LOVE THEM!

  37. I am at the Wendy’s at 6:37 in the evening. It is in the Seminole Town Center Mall. There is ketchup and tea dripping on the floor in front of the trash can. The beverage dispenser is very dirty. Smells really bad. Tea on the floor there also. It looks like it has been there all day. There are no lights in the parking lot it is totally dark. It has been that way for months. As I was sitting here a lady complained the side door was stuck. They informed her it was just stuck. I order chicken tenders. They were served to me room temperature. Not hot. There was some time between customers. No attempt was made to even come out and clean up. They just stood there talking. I come here often. But reconsidering with everything that is going on here for a while now

  38. visited your store in Auburn, Al (1714 S College Street) a female older lady (Pat) allowed one of her employee(Vera Denson) to be VERY irate using foul language inside the establishment with another customer that was ordering food in the drive thru. I have NEVER heard such foul language come from a female employee mouth who was arguing with her baby father while on the clock and the manager(Pat) allow it. After doing a little investigation with other employee there they stated it goes on ALL the time that Pat the manager is Vera godmother and that Vera was fired before for fighting and Pat allowed her to return. It saddens me that Wendy’s allow this type behavior from their employees it’s just a disappointment my friends and myself have lunch there daily but has seized to do that when they are present. Please look into that incident happened around January 21st or 22nd allowing that type of behavior is a disgrace to your business. So unprofessional.

  39. Stopped in South Bloomfield Ohio Wendy’s and was shocked to find out that they refuse to do a military discount! She said they were corporate and they don’t do that.

  40. We’ve been trying to buy THREE St. Jude’s frosties tags, but can’t find them at any of the Wendy’s in our area. Can I buy them online? We live in Annapolis, Md.

  41. I went to Wendy’s at about 730/7:45 and ordered 2 4 for 4’s the BLT Chicken meal and got burgers. I called the line was busy so I couldn’t talk to anyone or leave a message. This is messy as they are always at this location.

  42. Hello,
    May I suggest that someone put some shade blinds on the east and west side of Wendy’s in Bartlett, Tn their address is- 5998 Stage Road, Bartlett. When the sun is low in the morning and low in the late afternoon it gets very warm in there.
    I visit this restaurant often and would appreciate it if could would have this done. I know other diners would appreciate it also.
    Thank you for looking into this matter

  43. On march,23 around 3:30 PM my wife and three kids went to get frosty’s,there was two people ahead of us,we waited about 15 min. And still wasnt able to get our order.I’ve worked in fast food for years. It’s really unacceptable the “manager” wasnt managing at all,there was no sense of structure at all,she rather be talking about other things than making sure the restuarant was running smooth.the restuarant is on kirby prky. In memphis tn. Wendy’s has definitely lost my business

  44. My name is Barbara Bailey. My husband and I have been ordering from Wendy’s couple times a week. It has got for the past three weeks we are not getting what we order, of it’s cold when we get home. Tonight the hamburger and fries were cold. My husband had to ask for my baked potato they hadn’t put in the bag. Then it was supposed to have cheese on it, but didn’t. We are going to stop going to that Wendy’s. It’s in Greer, S.C.
    Thank you!
    Barbara Bailey
    9 Stevenson Rd.
    Taylor’s, S.C. 29687

    My email is not working at this time. You can text me back if you like. Thank you.

  45. We have been going to Wendy’s for years. They have been great until lately. We went tonight and everything was cold. My potato wasn’t put in the bag. When they gave it to me it was also cold and no cheese. They leave out something every time but they charge us for it. My husband said we are going to stop going to them. I put my email on here but it is not working. So you can text me or write me. I won’t get an email. It’s the Wendy’s on Wade Hampton in Greer SC.
    Thank you
    Barbara Bailey
    9 Stevenson Rd.
    Taylor’s, S.C. 29687

  46. Good evening, I recently had the worst service I have ever had. I have used this Wendy’s since it has opened. I specifically went out of my way to go to this establishment, passing another Wendys because I felt so strongly about this place of service. Most places go down hill considerably after they have been opened for awhile; hopefully this insite to you will help to keep this establishment in better standings. I Went thru the drive thru at appx 8:30pm on 4/4/2019. I was missing food when I returned home, the fries were disgusting. I have tried to call the place 25 different times, and the line is continuously busy. I am very very disappointed this time. The Wendy’s I went to is 2398 E Irlo Bronson Memorial Hwy Kissimmee, FL. 34744.

  47. You need to have better French fries! Go back to the old style crinkle cut style. I am so disappointed every time I order fries from Wendy’s!!!

  48. I would like to ask why your Wendy’s on Queen St. In Martinsburg, WV does not ever have your chocolate frosty. I purchase from your restuarant regularly. However during this current (and some previous times) ad campaign. They aren’t carrying the chocolate frosty’s. If you can offer vanilla, then it isn’t hard to have chocolate. Even if you have to send someone out to a nearby store for chocolate syrup to make them and offer them. Otherwise you should change your advertisement to reflect that not available at all franchises! Very disappointing. Enough for myself and several others I know not to patronize your establishments in the future. Thank you for your time.
    NOTE: (Not that I really believe this will receive any notice or action). Sad because I believed in the integrity of your founder!!!.

  49. Hello my name is joey brown and i live in Erlanger ky. On this day June 18 i and my family went through the drive thru and the people were so rude and pushing us to order as fast as they could to meet or beat their times in drive thru we didnt get to finish our order and plus they got our order wrong the manager even was trying to get us out of the drive thru so fast that he was even screaming the seconds that we were sittng there checking our order. We drove offso they would stop yelling the time. My question is that the customer should be greeted properly and also be served correctly without being rushed or being talked to rudely. From my years of working in the restraunt business the quality of the service should be up held on a higher standard than the speed of getting the order done and out the door. The quality and politeness is what a customer is looking for. So i am politely asking that someone contact the Erlanger branch and aee why your supervisors and managers are pushing their employees to get things done in a fast manner than having a great quality.

    Thanks Joey Brown

  50. I don’t usually complain but this is for Windys benefit
    We went to Wendy’s in loves truck stop Waterloo Iowa waited 30 minutes for a sandwich to drive up had 10 cars in it management was horrible nobody was smiling everyone was mad I asked the boy to give me a new fry mine was ice cold and he ignored me this was today June 19, 2019 you need to look into better management it was a major problem

  51. Beware when eating from the Wendy’s at 1410 Lake Murray Boulevard in Irmo. The store manager Vickey Solomon is rude and nasty to her workers and she fires them without reason and lies to cover her ass. How do you suspend an employee for two days without explaining why, and then fire them for “dropping too many fries” without properly being trained? I even had a shift manager tell me about how they had to sell expired meat in their chili and they advised me not to eat it or I could get sick. They reheat old, cold fries and chicken nuggets by dropping them back in the grease and then they serve them to their customers. The store is filthy and the only time they clean is when they have inspectors coming to grade the store. They have also had a bug problem for the longest and one employee told me they found roaches in their hamburger buns. They don’t want anyone to know about the filth they try to hide every day so they tell the employees if they see a bug, just kill it and act like you didn’t see it. I will be calling corporate to complain because there is no way a restaurant like this should be allowed to stay open. Customers should have the right to know they are putting money into such trashy establishments. Also did I mention, to anyone who may possibly be thinking of getting a job there, THEY ALWAYS HIRING 😂😂 she will lie and tell you that 7.50 is the highest pay because they are too selfish to pay their workers what they deserve. They do not train their employees properly and they only give $.10 raises. If you want roach burgers and ice cream then this is the restaurant for you. People have gotten hired and quit as soon as they learned what actually goes on in this place.

    (803) 732-9999 this is the number to the store. I think they deserve to know she is doing a poor job at running this establishment.

  52. Beware when eating from the Wendy’s at 1410 Lake Murray Boulevard in Irmo. The store manager Vickey is rude and nasty to her workers and she fires them without reason and lies to cover herself. How do you suspend an employee for two days without explaining why, and then fire them for “dropping too many fries” without properly being trained? I even had a shift manager tell me about how they had to sell expired meat in their chili and they advised me not to eat it or I could get sick. They reheat old, cold fries and chicken nuggets by dropping them back in the grease and then they serve them to their customers. The store is filthy and the only time they clean is when they have inspectors coming to grade the store. They have also had a bug problem for the longest and one employee told me they found roaches in their hamburger buns. They don’t want anyone to know about the filth they try to hide every day so they tell the employees if they see a bug, just kill it and act like you didn’t see it. I will be calling corporate to complain because there is no way a restaurant like this should be allowed to stay open. Customers should have the right to know they are putting money into such trashy establishments. Also did I mention, to anyone who may possibly be thinking of getting a job there, THEY ALWAYS HIRING 😂😂 she will lie and tell you that 7.50 is the highest pay because they are too selfish to pay their workers what they deserve. They do not train their employees properly and they only give $.10 raises. If you want roach burgers and ice cream then this is the restaurant for you. People have gotten hired and quit as soon as they learned what actually goes on in this place.

    (803) 732-9999 this is the number to the store. I think they deserve to know she is doing a poor job . Calling out manager vickey and her daughter also becky

  53. The Wendy’s us19stpetersburg fla.s horable …all employees and manager need to go home.bad place to eat..cold food .the people acting like it’s a party..complain to manager was a joke..nota good place to go…

  54. First off, let me start off just by saying that l would allow a lot of things but being disrespectful isn’t one. Secondly, my kiddo and l went to the Wendy’s off of Samuel and Jim Miller like always around 10:05 &10:08 on July 24,2019. The young lady that was taking my order repeatedly and kept asking what did you say again. She shouldn’t be in drive thru if she can’t handle it, rushing, and over talking any customer. How dare you all let someone work for y’all like that? We gotten to the window, and l stated to her were you the one took my order back there, and if so let me see your manager. She said she’s busy and l have a line out there. I stated to her l don’t won’t you to handle my food, order, or money because you’re rude as hell. She said well how about l pay for you food so you could get out my, line, and l said l don’t want anything from you. We immediately started arguing because she’s rude, and don’t have no type of customer service, she talked to me like l was a dog. The way she spoke to me in front of her manager is very unacceptable to me. After the manager pulling her away from the window she’s still running her mouth. I told that manager that corporate will be heari from me because you shouldn’t allow her to talk to ANY CUSTOMER like that. That Wendy’s always have had the worst customer service, and that’s ridiculous. My son was so hungry I ended up taking him to Taco Bell instead. So since she was board casing her name like no one going to say nothing to her, here’s the most embarrassing moment my son and l have as an customer. Will not ever go back to that Wendy’s, and it’s literally 5 mins away from my house. How could you guys let someone work for y’all like that?

  55. roach infested restaurant. While eating today they started all over the table and back of booths Store located at 3300 W.Commercial Blvd, Fort Lauderdale, Fl 33309 Hose : Lureena Sad as it was very busy also. If they are out in the public area I can only guess what the kitchen back looks like. 12:29pm 20069, whatever that stands for.

  56. We frequently stop at Wendy’s on Hwy 70 in Bellevue. There is a “manager” who is a black woman and she is the most repugnant person I have ever met. She snaps at the customers, she refuses to give full cups of frosty deserts, even though we pay full price. She snapped at a little child recently and told him in rough tones, “you can not buy a frosty for the money you have given.” I reached over and paid for the child’s frosty. If you do not remove her from our location (fire her and do not allow her to go to another store to disrupt it), we will find another store to buy our meals. The male manager is very kind and makes customers feel wanted. She is a detriment to your company. All of the employees despise her. Please take this seriously. She is not a good employee, and that is all the kindness I can give her–she is not an employee that I would have in my business.

  57. Wendy’s is going to be a restaurant of my pass. I have never seen any restaurants go down as fast as Wendy’s. I am from Wilson, NC and we have two Wendy’s and both are very bad. The service and the attitudes of the employees are horrible. I always loved Wendy’s and cannot believe no one from corporate office is not checking into all of these complaints I am reading about in different towns. You have a serious problem and sooner or later it’s going to shut you down! You need to get on the ball and check these situations out. Everyone of us can not be telling lies. I will not go back to any Wendy’s until it proves to me that things are much better! Good luck you’re going to need it! Terry Horne Wilson, NC

  58. Wendy’s on S.Tryon st Charlotte N.C is the worst stite ever been restaurant nasty inside santion score 91.the girl took order put money in her pocket and gave me change from her pocket over charged me but didn’t have a receipt because she never rung up my order.so didn’t get what i ordered and had no proof.Poor management and down right nasty WENDY’S…HOPE MY FAMILY DON’T GET SICK…..

  59. CHEROKEE North Carolina Wendy’s is the most horrible place to go eat the mgr brandy must be a drug addict as she cusses get help out in front of customers and is very unprofessional

  60. I’ve worked for Wendy’s for a month and a half and hasn’t received my paycheck and I keep getting the run around who do I contact?

  61. I’ve worked for Wendy’s over a month and their given me a hard time in given me my paycheck what can I do?

  62. 10/10/2019
    8:33 PM
    Host: #3442 = Da’Shayla

    I ordered spicy nuggets and was given regular nuggets which was discovered when I got home. Since this had happened to me twice before I decided to bring them back and let them know AGAIN. When I got to the drive thru the cashier got the manager and told her what had happened. After letting the manager know that this was the third time this had happened with the same order she credited my purchase back to my card. I told them that they needed to pay closer attention and check the orders. The cashier then slammed the window in my face while the manager was standing there and the manager gasped and opened it. I told her not slam the window in my face and that I was going to report them to Corporate. The cashier looked at me and started clapping her hands and mouthed profanities not realizing that I had her name and worker I.D. number on my receipt. Thankfully they handed it to me because that is another issue. I always have to ask for it….

    WORST CUSTOMER SERVICE AND RUDE…UNACCEPTABLE BEHAVIOR. THIS CASHIER ACTED VULGARLY AND RUDELY. I am just thankful that I was in my vehicle in the drive thru and not inside as I felt threatened by her behavior.

  63. How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.

  64. This is NOT a complaint! Our historic society is seeking support for restoration and preservation in our historic district. Do you support such causes? Send info please

  65. Just went to Wendy’s in Dunnellon, Florida and the employee that served us did not have a mask on her face. The mask was around her neck. She served up our chili with no mask or gloves on . We were not given a receipt to do survey.

  66. Wendy’s on Hillsborough Road in Durham NC is terrible. I was there at 1.20 today – 18 October – and waited 10 minute at the outdoor speaker and when answered, she did not respond. I went then inside and ordered again and nothing happened, while 5 people were standing around and one person was the only one cooking. I had paid 2.48 but left there without food. I questioned why 5 people were standing idly around and was told that they were of the clock.
    It was an absolutely hot mess!


  68. Stop in Knox Strawberry Plains Exit We got Some pub fries they was horrible it would make you sick It was like scraps pored over the fries from a deep fryer We got the fries around 9 o’clock tonight

  69. After thinking about my 14 year old son’s experience I felt I needed to write. He and I went to the North 84th Wendy’s in Lincoln, NE about 6:30pm. He ordered using the on-line app. He paid for it using funds in his account. He also clicked for a free item since it was a mobile order. We traveled there from home. When we got to the window the order was ready. We showed that his phone showed the order was paid. We also had four Jr. Frosty coupons to use for his siblings. At the window they saw the phone, but could not find it at the register. A manager came to the window, looked and left. We sat for almost five minutes with cars piling behind. The manager came back and mumbled, huffed, and left again. I waved at the person at the register who was away from the window and asked if I could pull forward or needed to wait. She asked the manager who said to pull forward. I did. At the window we got the original order. I said thank you and she shut the window. I asked about the free item and if I could get the Jr. Frosty’s as I had submitted the coupons. She huffed again and then finally gave the them, but no item for the mobile order and shut the window mumbled again and walked away. My son asked what he did wrong. He had used the on-line app, paid for it, tried to use the free mobile item, and support Wendy’s by using the Jr. Frosty coupons. It was not his fault that the register did not work or that no one would speak to us about it. It was very disappointing. He commented that he likes Wendy’s, but not sure that it makes sense to go again. I understand that all is difficult with Covid and all right now. We just wanted to support the business. This is not about getting someone in trouble. Hopefully others do not feel like this or it could lose customers which are needed now.

  70. Went to Wendy’s in Gonzales, La. tonight (12/4/20). My daughter ordered a chili. The chili did not have any beans, was watery, and had chunks of ground beef in it. Basically, it was watery, ground beef, soup. It also was not seasoned. I ordered a #1, single with only ketchup, pickles, and mustard- no cheese. I noticed that screen notated that I requested NO cheese. Instead, my hamburger had cheese on it. Disappointed in Wendy’s tonight!

  71. I just went thru drive thru because that’s all you all have open. This is South Williamson Ky !!! I got a large chili with 5 maybe less bean ,2 pieces of meat and the rest was liquid. I’ve been trying to call them back since 5:30 p.m and it’s 6:50 p.m and and the phone is still busy and I’m sitting in drive thru I’ve been in it for 20 minutes now and trying to call to. So so sad. I wish they would come and how they do here!!!!

  72. I hope the Corporate Office would look into how customer are treated when ordering chili can not order due to temperature issues. Baked potatoes are sold out with no possible of purchasing due to lack of ambitious workers who could bake some. I have ordered thru the mobile app for chili and potatoes waited in drive thru for 20 minutes only to be told we don’t have what you ordered. I love Wendy’s food however I am reluctant to stop by Wendy due to lack of Customer service and ability to order food items. This has been going on for months and at this point I believe something should be done. Thank y for your time and consideration.
    brendalixxxx @yahoo.com

  73. About 10 10 am today I placed an order with Wendy’s on Harlem ave Chicago through pistmates
    I received confirmation order was received and being worked on
    25 minutes go by just to receive an e mail saying order has been canceled
    My money was taken 18.59 to be exact
    I called the store asked fir a manager some rude lady answered I asked her for the store manager
    A black gentleman claimed to be the manager
    I told him what happened just to be continuously interrupted by the rude lady
    After some bantering
    The alleged manager then told me nothing came across his store and that I am a stupid white piece of shit and I should learn how to use electronics
    After I repeatedly asked for names they continued with more racial remarks
    I’m so glad Wendy’s allows this behavior
    It just proves what I suspected from the start
    I will never spend another penny in Wendy’s and if they ever need a bail out I pray the government says no
    But chances are the government will help a scum corporation like this as it allows racism against whites
    I hope you get sued
    And I have proof you did receive my order and proof you canceled it 25 minutes afterwards

  74. Hello I’m a bit sorry because I was terminated without a notice no one gave me a call or a warning but I’m still on the schedule…I have always come in on time and I’m hoping it was a mistake..

  75. Hello I’m a bit Worried because I was terminated without a notice no one gave me a call or a warning but I’m still on the schedule…I have always come in on time and I’m hoping it was a mistake..

  76. just got home to eat dinner we ordered from Wendy’s. I am beyond disappointed!!! I ordered an Apple Pecan Salad, the salad has no Blue Cheese on it, and no Pecans. We also ordered 2 Double Big Bacon Classics with no tomato or onions, both were dripping with sauce and both had everything on them. They forgot the straws which we were told were in the salad bag. I called and asked for the manager, I spoke to Arianna, she said what would u like me to do about it. I said our meal which we paid over $32.00 for is completely wrong, and I’m not dragging my Grandbaby out again together food that should have been correct the first time. There is no customer service anymore! It’s really disappointing since Wendy’s has always been one of our favorite places to eat. I will think twice before visiting your restaurant again with this kind of service!!!!

  77. The wendy’s in philadelphia has been denying me service and forced me to use the drive thru that is MEANT FOR CARS. I have been a customer for said wendy’s for a long time. Their staff shouldn’t lock their doors. I am upset and outraged. I would like to have one of them fired and the two of them held accountable. It would be helpful if they “DO THEIR JOB”. If it doesn’t happen, I will take you to court. Trust me it won’t be pleasant.

  78. I was fire today for not taking out the trash yesterday. I was told by someone else that they would take put the trash because they always do. No warnings, no write ups, just fired.

  79. Call me at 513-673-xxxx. Your complaint form to submit a complaint cannot be used, as the phone format and e-mail format are not accepted.

  80. Went to Wendy’s in Leesburg fl was filthy took 20 minutes to get 2 taco salads and fries ended up bringing our food home because we did not feel comfortable there because another customer was being loud and obnoxious putting down white people he also went up and helped himself to cups behind the counter when the workers weren’t looking . Needless to say we will not be going back and hopefully they close the place down . Definitely no one working there was concerned about getting orders out . Also food was cold and sloppy made Definitely wasn’t worth the 25.00 I spent

  81. Hello an would appreciate a response to my complaint. Visited your store Friday 1/07/2021. Ordered my food in drive in and when went to pay the person excepting my money DI D NOT SPEAK ENGLISH an so stated No english!. I find this unexceptional and spoke to the manager that I did not receive a reason or an appropriate response.
    I called the di strict manager Ralphael who also did not give an appropriate response an i feel could cared less about my call. The store is located at 49503 HWY 27 Parcel C Davenport Florida 33897. District managers phone number 787-519-4984. You need to fire the manager of this store and I will not return. Please advise of your action !

  82. I started working at a store a month ago and never received my pay card to have access to my pay, essentially meaning I haven’t been paid in a month

  83. Your Wendy’s location at 3020 Veterans Hwy., Bristol PA 19007 is open until 12am per its website. I went there at 11:28pm on 1/10/21 to the drive thru & was informed by a young female employee “We closed”. When I tried to say the website states open until 12am, she turned off the speaker. This is not the way to run a business. Thank goodness that McDonald’s in Levittown is open until midnight & gladly filled my order at 11:47pm.
    I went to Wendy’s because it’s down the street from the Wawa I work at 3-11. Never again.

  84. Wendy’s store on hopple is horrible. Time inside and I’m the drive thru..the attitudes of the workers is nasty as ever and they really need to be retrained. It should never take me 12 minutes to order 2 4 for $4 meals. And had to two-year my order 3 times because the cashier kept leaving the window. Then left me guessing if my order was completed and needing to my price. Then i get to the window and she asked what my order was
    It’s a little annoying. There was one car ahead of me. This location is getting worse and worse. Please get it together! Sincerely a former manager at Wendy’s and Waffle House.

  85. I have been to the Wendy’s on Stefko Bl in Bethlehem Pa almost every Monday night for the last 7 weeks between 445 and 530 and they never have baked potatoes. I spoke to the manager about it and was assure they would have them the following week and went and they didn’t have any available. Called and spoke to owner who also assured me they would have them and they still do
    Not as of 5:05 tonight. This was the last chance I’m giving them because it’s a waste of my time and gas waiting in line at the drive thru to not have them available during the supper hour.

  86. Hello I work at Wendys’s in Olean I had a customer complaint and wanted a cash refund. The general manager opened my drawer and told me to give a cash refund with no refund slip or any paperwork. Due to this my drawer was short. Is this common practice. At the end of my shift While I was counting my drawer I was presented with a write up for attitude and told that Wendys’s has a no refund policy. Is that true I have been a restaurant manager for several restaurants and have never seen this practice. In the interview the general manager told me if you hit cash and the customer wants to pay with a card then you eat the cost verbatim but nothing about refunds. This makes no sense to me and I need to know what the company policy is. The customer was an elderly man who came up to me afterwards and apologized saying he thought a frosty was a shake not ice cream. He had a key tag and originally wanted to upgrade the frosty and pay the difference. Sue the general manager explained to him that is for a jr frosty is how it began. What is Wendys’s policy on refunds?

  87. Good afternoon.
    I’m a frequent customer at your Perth, On., Can. store. Without any exaggeration, every time I ago through their drive thru, my order is always messed up. I have dietary restrictions (gluten and dairy allergies), and was always able to get something from the menu. I pulled up to the speaker today and ordered and I quote, “a chili fry”, nothing else. When I got to the first window to make payment I asked the cashier to please make sure there was no cheese on it. She came back with, “Well it might be too late now.” She started to move up to the front to tell staff that it would be a chili cheese fry with no cheese. I said, “ I asked for a chili fry, so I hope there’s no cheese on it,” then moved up to the next window. I was handed my order, checked it and said to the woman, “Hon, I asked for no cheese.” Another older woman came to the window and said,” You want a chili cheese fry with no cheese?” in a very snotty tone, then reached for my bag, snatched it out of my hand, took the bag back through the window, and threw it angrily into the trash inside the window. She then miserably slapped another one together for me and handed it through the window very abruptly, no “sorry for the inconvenience”, or any kind of apology.
    As I stated earlier, I’m a frequent customer, and this is a small town. I’m sure they know my face by now. If I were a nasty person, I could understand, but I’ve always been told I’m too nice. I know it’s a very difficult time for everyone, I too work with the public. But I certainly expect more from a bunch of middle aged women (which I am also), serving a good customer. Through this pandemic, my partner and I have ALWAYS left a tip at the window for the staff. Clearly today, that kindness we’ve always shown didn’t matter. I’m very upset about this transaction. Neither my partner nor I deserve that kind of treatment. I’m a hairstylist so I certainly know all about serving the public, and my partner a retired paramedic, and volunteer fireman in our community. I treat my clients with great respect, as they’re my bread and butter. If I didn’t, I’d have no return business. Unfortunately because of today’s miserable, I will no longer be a customer of the Perth store, nor will my family. It’s very unfortunate, but that’s how I feel.
    Thank you in advance for taking the time to read, and deal with this complaint.
    Susan MacMunn-Titus

  88. My property was flooded by the Wendys sewer line 99e roethe rd milwaukie Or.on 01/10/21 and need your insurance carrier my ph 503-659-xxxx I need help!!!

  89. Went to Wendy’s and got a full size apple pecan salad . Got home and didn’t have pecans or dressing . I called and they told me I could come back and get them . It was late and I told her I wasn’t coming back out so she said whenever I came back out they would replace salad . So yesterday I got my replacement salad and got home and had NO pecans . I called and she told me she was sorry but she didn’t do it . She said I could come back for them . It was snowing and I was not going back out . So not only did they get my order wrong but also got the replacement order wrong . Wouldn’t you think in ordering an apple pecan salad you would remember to add the pecans . So aggravated.

  90. Hello. I purchased a classic chicken sandwich on Sunday evening from the Wendy’s at the Pavillion in Fayetteville GA. I burnt my lip when I bit into it. The sandwich was delicious but it was way too hot It! It hurt initially, but I thought it would be ok but now it is blistered and sore. Please contact me. 770.568.xxxx

  91. This was the 3rd time I had a problem with “Char” who will Not accept competitors coupon, when you have a sign in the window that you do. I have on 2 previous times went to manager “Jason” and he said he would talk to her. Has NOT worked. She is Rude and said she will Not take competitors coupons. Food was made, and thrown into the trash. I am taking this personal since I have reported this 2 other times (9/22/20, 12/15/20 and now 1/13/21). Please help. Thank you

  92. Can someone contact me asap. I have an issue that needs to be addressed, the incident may have happened in the Wendy’s on hwy 14 in Millbrook Alabama. I would greatly appreciate someone calling me so we can discuss this. It was credit card information theft and I am trying to locate the source of the problem without getting people in trouble that may not be at fault. My bank contacted me about a fraudulent charge I am pretty sure it may have been from this location at around 1:30 on 1/31/21. We had stopped by for a quick lunch as we have done many times at this location we were on our way to a memorial for my father in law who has just lost his battle with covid. Any help in this would be greatly appreciated.

  93. I ordered from the Wendy’s on Main St. Buffalo New york. The Wendy’s right across the street from the bus station, next to Subway, not sure the address. I would like to notify the Corporate office of such Ghetto behavior. I went through the drive thru, i made my order the female on the mic said after i ordered “come on” and i approach the window the gentleman handed me my bag with his pants hanging off his behind “i can see his underpants. I said thank you out of courtesy of a business transaction, and no response from either party male or female. I arrive at home and unwind, open my bag” the chicken sandwich was not in the wrapper, like it was just thrown in the bag. I’m a customer that’s never satisfied when i order there. I figure after a few months new professional staff but always ghetto.

  94. Potatoes are not baked when they are boiled or put in microwave and they cost too much to have crappy shitty potatoes. They one of the only things a vegerterian can eat that is not a salad and saying it is baked and it is not is stealing to me. If you need money just ask me no need to steal or lie to me to get it or at least make the lie a good one. The worse potatoes ever.

  95. Had a terrible experience at Wendy’s on Sugar Creek Rd. In Charlotte N.C. The two people preparing food did not have mark’s covering their month’s or nose, have pictures ?

  96. Visited your brooklyn center store# my order was not correct asked them to correct it or refund my money they slammed the window shut i spent 38 dollars i want a refund

  97. Wendy #3556 122 south delsea drive in vineland NJ. I wrote this review on their website..
    Oh my goodness. The employee and manger are soo0o rude. They have nasty attitude because I work for grubhub and I am deaf. I cant hear the speaker. Usually most fast food restaurant understood and work with me. But not them. They are the opposite. They are not deaf friendly all. Im not done with them. I will make their restaurant known that they are not deaf friendly. Its not over! U messed with the wrong deaf. I wish I dont give you 1 star but if I dont then I can’t comment. I would give u minus 5. Worse ever.

    I dont appreciate their attitude and need to be train how to communicate.

  98. I just went thru wendys at Airport exit in zanesville, Ohio. I ordered 1 baconator without swiss cheese, 1 regular Baconator and a sausage egg and cheese biscuit meals and the sausage egg and cheese biscuit was cold. Looked and tasted like yesterdays! Then they put swiss on both baconators. I am beyond disappointed. Its safe to say that I wont be returning!

  99. Why aren’t there any free refills for soda?
    The cost of not honoring my refills is pennies. The cost of my patronage is much greater. I’m sorry this is the policy of the Girard PA Wendy’s policy. They have an open restaurant. Not just drive thru.

  100. Wendy’s Gaylord. Monday February 8th, 2021, 10:55 A M. I ordered 2 sausage, egg, cheese sandwich. This was a promotion 2 for $4 with signage in the store. The order taker rung up a biscuit, sausage, cheese. I pointed out the error, he asked, do you mean on a croissant. I replied no just the sandwich. He yelled to the back line because he didn’t know they had a breakfast sandwich on a bun. He didn’t know his product (not trained) and was put on register???? 2 sandwich’s and a coke came up to about $10 I pointed to the sign 2 for $4. He had to get the manager ( not trained on promotions either).
    She came up to fix the mistake and told me I ordered wrong. My response to her was—Don’t blame me because you didn’t train him on your promotions. Her reply, I’m not blaming you—you should have told him you wanted the special, (he should know and automatically ring it as a special) My reply, you just blamed me again. It isn’t my fault or his that you don’t train your people. I might as well go to McDonalds. Her response Well you can go –have a nice day. I stared at her in disbelief. I let her know I wanted my order. When she handed it to me she said have a nice day I replied your welcome (note there was no thank you from her). before I got to the door she voiced loudly and sarcastic—SOME PEOPLE!!!
    I turned around in anger and let her know that if she ‘s going to talk badly about a customer to wait until they leave. She was waiting on a customer at the back window yelling “you can leave now have a nice day”. This phrase was repeated at least 5 times prior to me exiting the restaurant. Note there were other customers in the dining room being subjected to this boorish behavior. Obviously the managers are not trained so why would the employees be trained. Unless you like to be abused, don’t go there. I certainly hope someone responds to this.

  101. Can u please send my w2 form to 302 16th are east Milan Illinois 61264 my sister through the other one away with my close I need my w2 so I can file I’m begging you please

  102. I contacted 3 Wendy’s locations:Zachary,Baker,Baton Rouge (Airline Hwy) in Louisiana to inquire if Chili was still on the menu. No one answered at either location.What is the problem???

  103. I went to Wendy’s for the two for four 2/14/2021. They gave me old food and even told me “we are waiting for fresh food.” I thought they just needed to make it. The girl who took my order was so miserable I thought she sounded suicidal. They screwed up my order and I had to go back through the line. The food was cold, stale, un-eatable. I would have had better food going to the gas station. There were kids there. What manager would leave Wendy’s open knowing there was no food and they were giving the public stale old food. I’ll never go to Wendy’s again. This wasn’t the first time.

  104. Please tell me why a member of your management team Linda ) Is stating that Wendys foes not mail W-2 forms W-2 forms by law are to me mailed no later than January 31st Why is your manager giving illegal information address 4321pouncey tract glenallen va 23060

  105. My child was scheduled to work the closing shift on 2:13 2021 and did I get off of work until 4 a.m. at which time the weather was below zero in due to this the road conditions were very unsafe is it your Policy to allow them to continue to work even when road conditions and other conditions outside the building may or may not put their life in danger?????
    Furthermore is it your policy to not inform your employees when you’re closing the store for the day when they’re scheduled to work because I’m 214 2020 my child was not informed that they did not have to go to work and yet we try to drive on the ice and get them to work slipping and sliding and on the road very dangerous conditions only to find out the store was closed again yet putting our life in danger and other people when all that was needed was a phone call from there employer letting them know the store was closed due to weather conditions. I’m just curious? Communication is the key to any business. “Maybe you should communicate with this one and let them know they communicate with their employees thank you” Store # 301 I think anyways the address is 1201 S. Fort Hood St. Killeen Tx. 76542

  106. Hi my name is Mattie Witherspoon. I didn’t receive my taxes from 2020. They didn’t take out any Federal or State. And they didn’t take out any depends me or my 18 year old son. I gross 500 for the year of 2020. I’m at the Wendy’s on Harrison And Glenmore

  107. Is it a policy to force people to take a drink carrier if the have more than 3 drinks- even when a customer requests not to have one? The have to receive attitude from a rude employee . Not everyone wants one . I have had drinks dumped all over my car because the drinks weren’t pushed down in them properly ! I think it would be simple good customer service to oblige such a request, and save some company $, and do a little better for the environment by not forcing them on customers – How ridiculous is it that I felt I needed to type this up because of how rude the employee was at the window about it ! Probably will not be back ! Belgrade – Montana store.

  108. Wendy’s is keeping us alive. We wanted to thank you from the bottom of our hearts for keeping your promise of quality. The new customer appreciation programs are a god send. During pandemic my partner and I lost our jobs, homes, families, and were feeling pretty hopeless. We’ve been living out of our car for 6 months now and without a solid foundation to cook meals, and little money, Wendy’s has been there for us. The other fast food restaurants just don’t compete. With Wendy’s we are satisfied, well nourished, and never have to dig too deep in our pockets to do so. We’ve purchased both the frosty and coffee key tags, this offer is how we treat ourselves when times get even tougher. We moved from Illinois to California in pursuit of our music dreams. Moving during pandemic was interesting to say the least, but what better time to do this than when the world is at a standstill? When we make it we would love nothing more than to represent the Wendy’s brand. Thank you for being there for us when no one else was. The team at Wendy’s HQ really cares and it shows. Please keep up the amazing work.

  109. No complaint. No just had two classic chickens. They were terrific. Warm. Lettuce fresh. Not to much Mayo. Perfect. 2 for $5. Can’t be beat

  110. I went to the Wendys at 2100 Red Lion Rd, Philadelphia, PA 19115 on 2/19/2021 @ around 11 pm. I ordered a medium son of the baconator meal with a dr.pepper with light ice. After receiving my meal which I was told totaled $9.64 I asked for my receipt because it was not given to me. I was told there was no receipt paper so I could not receive a receipt. I have a major issue with this. How can I tell exactly what I was rang up for and what my real total was. I was not told upon ordering I was just told to come to the window. I need to be able to ensure I was charged for what I ordered. How can you just not have a solution to offer a person their receipt. MAJOR PROBLEM!

  111. I have not received my w2s yet been in contact with Ladonna at west Carroll store it’s been 3weeks in getting really upset

  112. The drive through service was 37 min today with 8 cars ahead of me. This was the Brandon, FL 33511 location on Hwy 60/ Brandon Blvd near the corner of 60 and Parsons. No hamburger is worth thay…

  113. Hello . I was at Wendy’s on Beechmont at 8:45 for my order. I repeated everything correctly and state FRESH as always. As usual with this Wendy’s whoms on the failed inspection list multiple times decided to park me because I said FRESH . They weren’t busy at all I was the 1st to 2nd car there and I live by Wendy’s so I know when they’re busy. I always check my fries to see if they’re cold or not. Of course they were cold. I pull around to tell them my fries were cold I asked for FRESH. Whomever it was that was at the window said huh in frustration as if it was my fault they CAN’T keep up on fries. I worked for McDonalds ON FRIES and it wasn’t that hard. So they tell me to pull to the second window .. there’s 3-4 cars that were in front of me… No way was I Going to wait that long for some items they messed up because the whole order was out of place! I then stated I would like a refund because you guys have multiple cars right here and my order isn’t even right. The manger on duty then stated in frustration again I Can’t Get You A Refund I Have Your Fries Right Here.. I stated yes you can give out a refund I the order isn’t made correctly on your end and I’m not about to wait that long. They then YELLED I’m Not Obligated To Give Out A Refund To You . I Told Her I Don’t Know Who You Getting Smart With You Need To Watch Who You’re Talking To Because You Messed Up On My Order When You Not Even That Busy I’ll Be Calling Corporate. They said “ Call Them “ . So Now I’m Contacting You Guys I WANT MY MONEY BACK❗️That Wendy’s Have Poor Customer Service It Was Night Shift And They Never Serve FRESH Food .. I Wouldn’t Blame Them If They Always Fail A Inspection Probably Cooking And Cleaning At The Same Time. Shut Them Down Or Recruit New Employees Because The Ones There ? LAZY AND UNPROFESSIONAL It Makes Wendy’s Look Bad.

  114. Heidi Anderson is the manager at st marys pa Wendy’s and is so verbally abusive to the employees in front of the Customers it scares me about the way she treats them belittles them in front of Customers and makes a fool out of them and is not very nice to the Customers I believe Labor Relations needs to get involved it has gone on such a long time please remove her as manager and the mask is a problem was reported before!

  115. West Memphis AR. The Wendy’s thatbis in the pilot/ flying j. I went in to the facility and was told I need a mask so I covered my face with my shirt. This is considered a facial covering just like any other cloth covering for the face. I was denied service because I did not have a MASK. The mandate calls for a facial COVERING. My face was covered from the eyes down! The ladies working were very rude and even served others with FACIAL COVERINGS (NOT MASKS). I’m a truck drive that was simply trying to get something other than a rice crispy after 5 days.

  116. I went through the drive through at Wendys located at 3943 N Harlem Chicago il 60634 on 2-21-2020 around 5:30 pm and had ordered 3 chocolate frosties
    As the manager was filling them up I noticed the manager pulled his mask up and turned and I thought i saw him flimging something out of his mouth in the frostie. I came home and as I started eating the frostie After about 5 to 6 spoons I ended up having a piece of food particle in the frostie. Please call me at 309-807-xxxx Thank you Nikola P.

  117. I work @ Wendys on 1777 Roquarry rd in Henry County, Stockbridge and the manager there is very rude, cruel, and disrespectful to not only the guest but to her employees. I walked out because of the way she was coming off @ me upfront of customer’s. It was very disrespectful. Her name is Shafirie and I would like to report her to tone down. I worked @the Wendy’s in Chamblee Tucker Road and trust me it was nothing like this. Know good customer service at all and I think the problem is they see someone with customer skills and are jealous of that fact. I’m damn good I n what I di however don’t blame me when you mess up.

  118. I would like to speak with a CEI::
    Feb 23 around 3:00 I place an Irder and received ok’d food!! I requested the order freshly prepared and the manager managing orders prepping food touching handles and preparing sandwiches!! Not changing her gloves!! Very unprofessional hygiene and there is a COVID Virus!!!! and I feel staff need to follow sanitize instructions/ hygiene!!!!

    The location is Wendy’s Madison And Harlem Oak Park Il 60302 !

    Please respond !!
    I am very upset. With the service I received!!!

    Dellrita Thomas
    708 582 xxxx

  119. My husband and I stopped at Wendy’s on hwy 148 in Illinois (inside a truck stop) and ordered 2 chicken biscuits. There was a huge sign on the window that said 2/$4.00 on 3 different sandwiches. When they rang them up, we were charged $3.19 each. When we said they were 2/$4, we were told that they could not refund our money and we would have to contact corporate. This is false advertising and a terrible business practice. The so called manager had no clue what to do. You have a real problem here.

  120. I have been unable to get thru thru e-mail, chat or phone. I am a frequent Wendy’s customer and usually buy a half size salad. I was advised this morning they are no longer available – why would I buy anything that is more food than I want? Congratulations, you just lost a loyal customer

  121. Who do I contact about Wendy’s standards, and quality. What I just went through was not apart of Dave Thomas’s vision!!
    I asked for the GM’s name so I would be able to speak with him/her that info wasnt given. I then asked for the DM’s name definitely didnt get that either. All I could get out of the manager on duty was the store number. And she had the audacity to ask me to give them a highly satisfied survey almost like she was dismissing me and the way I was treated. My cousin. Was almost jumped by male crew members all because he was trying to talk to the manager about the incident. Would really like to know the GM’s name and the DM’s name in charge of store number 209. Thank you

  122. I went and got a number 11 fried pretzel pub it was grilled and it had been sitting under the lamps for awhile it was awful. I asked for no salt on fries. They had salt and were cold. I paid $8.75 for food I couldn’t eat.

  123. Hi I just ordered through the drive through at Latrobe Pa and ordered a plan baconator and cheese burger meal . Now plain to me means no condiments Just the meat and cheese and so I go home thinking I have the right order and it was not very disappointed. People need trained better if they are only gonna offer drive through I live 5 miles away and will not run gas out of my car for this . Very disappointed in this company

  124. I purchased a taco salad tonight at the location in Midfield, Alabama. Person at window was rude. I was not informed until I had paid that they were out of chips. I get home open salad and it has “dirt” particles in it and smelled bad. Chilli was cold, beans were not cooked. Ice tea I received tasted like water. I paid $12 for a meal that was awful. This is ridiculous. I tried to call them and no one answered the phone. I want a refund!

  125. Just got back from picking up our order at the 2008 E Central Texas Expy, Killeen, TX 76541. First off, I ordered online and PAID for my food and STILL had to wait 30 minutes when I got there for my food! It was my mistake to not check the bag but not only did none of the burgers I ordered have bacon, but I was also missing a burger. I live 20 min from the restaurant and was trying to call so I could pick something up tomorrow. I called 5x and noone ever answered and at one point, i was hung up on. This is not the first time that we get TERRIBLE service. The people there could not care less about the customers. I will NEVER go to any of your restaurants again and I will be sure to tell everyone I know just how downhill your customer service has gone. I hope you retrain some of your employees because they are not representing you well.

  126. Good Morning,
    I just wanted to share some feedback I just experienced this morning at my local Powell Ohio Wendy’s. First off I love the food and it’s the only place where my son will eat that is fast food. This morning I wanted to try the breakfast for the first time. As I ordered and pulled up to window , I paid and they asked me to pull up due to a delay with the potatoes, no big deal to me so I pulled into a spot. About 5 minutes later an employee comes out with a sandwich (that I did not order) I told her I had order 5 breakfast sandwiches not a baconater. She proceeded to tell me that someone already gave me my food and there was nothing missing. I explained that I had only received an orange juice. I told her that another car was waiting and they had been brought out food so not sure if they gave them mine also. I shared my exact order with the employee, another employee came out about 8 minutes later with a bag of sandwiches, but was still missing a sandwich so I shared with him which sandwich I was missing. Another 5 minutes later an older lady (I think the manager ) comes out and says here is your sandwich you now have 7 sandwiches in a very rude tone. I explained to her that I did not have 7 sandwiches and she walked away. I did not appreciate being treated like I had stolen food and collecting sandwiches as I patiently waited for my food for a long time. I just wanted to share that I felt they should have showed a smidge of empathy for my wait and mess up of food. Not to mention it was not busy as I was the only car waiting. I just felt I should share as I work in the service industry and respect the customer experience. Not a great way to start my morning, sorry I had to share but think it’s important. Thank you and have a great day

  127. I worked at Wendy’s in I believe 1982 and still have my blue and white striped hostess dress. I’m wondering if you would be interested in having it? Please let me know either way. Thank you!

  128. I visited the wendy’s on Normandy blvd jacksonville florida on Monday March 1 2021 at 3:05 pm at the drive thru only to be told that they were in the middle of a shift change and not taking orders for the next 15-20 minutes. Is this standard procedure cause I couldn’t wait that long for an order

  129. I was at the 24845 Ryan Rd. warren MI Wendy’s drive-through and they were not wearing facemasks. When I asked for the manager she was very belligerent at me and even called me a bitch. They still would not wear their masks when I ask them why weren’t they wearing masks. This is a health issue at a time when we’re at a crisis. I will not eat at Wendy’s if this is how you treat your customers during a health crisis and I will tell all of my friends about the lack of caring Wendy’s takes about their customers.

  130. Hey I was at Wendy’s on lake forgetful and it took me 30 minutes to get my food I don’t know if they need employees or what

  131. On Feb. 18, 2021, I submitted a SC DSS form to Wendy’s on Broad Street, Sumter, SC to be completed for an ex employee, Mario N. Washington, Jr., regarding employment and payroll verification from Jan. 1, 2021 thru Jan. 31, 2021. It was due on Feb. 21st. Not only was the information not on the form but it was not held in the strictest of confidence and I can also add mail fraud. To this day I am still trying to capture this information for DSS purposes. Since time is of the essence, do you think it possible to retrieve this information? Please advise.
    Thanking you in advance.

  132. I had a taco salad today and noticed the chili used to isn’t as spicy as before and looks like you are using different a lighter type of bean in it. Please bring back the spicy beans you used to serve in your chili because the chili and the taco salad taste generic not with the kick I used to get when eating them. Thanks

  133. 3/5/21 noon. Went through drive through 28 degrees. No chili. Comeback maybe 30 min. Really on my lunch half hour. 3/721. Drive through. Hello hello. Please wait we have two large orders. And it’s going to take awhile. So we went to McDonald’s. What is going on with Ashtabula Ohio Wendy’s?

  134. I went to Wendy’s at 1530 W Valley Pkwy, Escondido, CA 92029 today around 1:40pm something. I ordered a Apple Pecan Salad, which is supposed to be made fresh!!! And I also said no blue cheese! I live all the way on the other side of town, I get home and there is blue cheese on my salad!!! And the lettuce they used was not fresh!! It was yellowish/brownish color it tasted old and gross!!! I called the restaurant and they said they needed my receipt, which they didn’t give me one!!

  135. I ordered a taco salad and it wasn’t a taco salad at all, no meat beans or taco seasoning, worst taco salad ever, it came with a salad and a runny cup of chili that I guess you are supposed to dump on the salad, I tried it, it was gross, you should rename it chili salad, and chili salad is terrible.

  136. Try 5 to file complaint. I called the 800, once I 37 in line, then another time 34th, then 57th. I texted the 888 and they said thanks and that was that. I emailed and no response. I want to avoid writing a letter to Corp. Hdqrs.
    So here is complaint. I had a coupon for buy a baconator for $6 and get ne for a dollar. When I got home I saw there was no receipt, so checked my Visa. I $12 for 2, so I’m out $5.

    John Barnitz
    xxx Craig Y No’s Av
    Dresher, Pa 19025
    215 -350-xxxx

  137. Hi every time I go to Wendy’s there is something wrong with my food the burger was so dry and burnt they should not have been serving it and I have the Wendy’s at and they didn’t know how to put the number end up register for the discount someone needs to do something about this the Wendy’s on nannie Helen Burroughs Avenue Northeast Washington DC

  138. I’m emailing concerning the horrible, horrible customer service I received at your store 100 located at 3847 Hwy 138 SE Stockbridge, Ga 30281, I ordered a Wendy’s double no cheese, Mayo Ketchup lettuce x onions, meat cooked well done, not burnt and a small chilli, I retrieved order at 10:30 PM, went home my order was completely wrong, retuned to Wendy’s at 10:45 Pm, and was told by one of your Managers, Deborah that the store was closed, however according to your operating hours your store closes at 11:00 pm, Deborah refused to refund my money, slammed the drive through Window in my face, and instructed Jason an employee there to cover window with white paper, while covering the window Jason began making racist jesters towards me, so I called the Police, I just wanted a refund for the horrible food and customer service I received, Nyshika another manger stated to Police that they had shut down the systems before closing time, and that I would have to make another trip to store to retrieve refund, after the racist jesters from Jason, I didn’t comfortable with doing that, however I did return and retrieved my refund, if this is the type of customer service that is being taught to your employees, Wendy’s should be shut down, I will never patronize your racist store again, and really thinking about filing a discrimination suit against your company for hiring people who hate. Worst customer service I have ever experienced from a fast food chain

  139. Just left Wendy’s to get me some food for my lunch break so I can go back to work way over the bay and my food is cold cannot believe it have never ate Wendy’s and it was cold I am so disappointed I tried to call them they would not answer their phone on Dauphin Street Mobile Alabama

  140. I am sick and tired of trying to get somebody to call me back from Wendy’s corporate and then waiting for a phone call since last Saturday my phone number is 513-439-xxxx my name is david worley

  141. Yes I drove to town to get my family something to eat after repeating myself 3 times about a plain kids hamburger and then gettingnhomeb15 min later to it not being in there my 3 yr old was of course devastated and crying which pisses me off…. then I call local office after ringing for 10 min they tell me they don’t know where the manager is really……. Is this what thebworld has comento a bunchnof lazy ass kids running corporate fast food chains that are already over priced. Well my friends you just lost another customer that has 6 kids u know how much that tab runs. Thanks alot WENDY’S

  142. Hello my name is Geraldine Ferguson and I want to tell you what happened today after days of watching your commercial on TV about the big one Wendy’s meal I was very excited to send my son to put an order in for my husband myself my two granddaughters and my son since it was mine granddaughter Amber’s birthday coming up on Wednesday I thought that would be a nice treat for her do celebrate today Sunday because I would not see her on Wednesday her birthday well my son went after our order the total was $27 that was not the problem the problem was what he brought back was not the complete order and nowhere to be found was the big one and it’s on special bag with the items that you advertised so he went back to see what happened and to get the big one as we were expecting needless to say we did not even get a big one hamburger we got two little ones bacon cheeseburgers the french fries were nasty and cold when my son went back they gave us the exact order that he had picked up the first time no big one bags insight I was so disappointed you have a good advertising plan very enticing but the Wendy’s in Knoxville Tennessee on Maynardville Pike fell very short of our expectations my son said what should I expect I told him more than what we got just wanted to let you know I doubt if I’ll go back there thank you for listening to my complaint

  143. I had the most unprofessional service at your business.
    I ordered fries with no salt and a frosty,l got the frosty right away then was told to pull up to wait for my fries
    I got there at 5:15pm now its 5:30 still no fries so I went in to see what was talking so long and a young lady was coming out I asked her if one of those bags was mine she said no you ordered fries with no salt
    She later sent another worker to give me a age with cold fries, now I am late for work its 5:45 so went inside to get my card because now I want my money back and late for ,
    They need to realize we pay for our food it is not given to us and if we don’t come they don’t get paid
    Her attitude was so nasty I will not be going back

  144. I am a previous employee at store number 304 ( I think that is the store number, the address is 1790 St. Lucie West Blvd in Port St. Lucie FL). I only worked there from the week of 2/22/21 through the week of 3/1/2020 and would like to get paid for the hours I worked. I have called the store various times and keep getting the run around, no one wants to talk to me. I have tried to call headquarters and can not get through to anyone.

  145. I have been at wendy’s on ford ford in Dearborn for 1 hour 45min it is now 5:17 pm still waiting this really bad service letting people in in front of the cars I’m 73 and don’t appreciate it please spot this wendy’s for yourself its horrible chicken 2 for 5 manger said it’s not came back next day same place it was 2 chicken sandwiches for 5 she didnt no her job sad

  146. I visited Wendy’s #3389 in Conroe, Texas on 3/18/2021 I was given the wrong order attempted to call to speak to someone I was hung up on several times.

  147. I was at your Wendy’s on Trickum Road in Woodstock, GA at exactly 10:26 on March 20th 2021 to recieve your promtion you were offering, a free honeybutter biscuit. When I pulled up to order mo one came on. After saying hello hello several times someone finally came on and said their systems were down. I told them they were losing customers as I saw several people driving off. The person that was soeaking to me said they did not care let them drive off. At 10:32 they said the system was back up. When I tried to order the promotion they said they stopped serving breakfast at 10:30. When I explained I had been waiting there since 10:26 which they knew since they spoke to me they did not care. I found this to be totally unprofessional and unacceptable. Is this how Wendy does business now. And by the way all other fast food places serve breakfast until 11 on weekends. I will never go back to Wenfy’s again. Offer a promotion. Systems conveniently go down. When they come up a few minutes later, oh we’re not serving breakfast now. Do you think this is right?

  148. 1344 eastern boulevard in Maryland someone in your Wendy’s has COVID-19 and I think they should be closed for a while

  149. The customer service at the Kansas City area Wendy’s is horrible! Specifically the Bannister road and Lee’s Summit locations. The service is extremely slow with an average wait time of 18 minutes. Additionally they are constantly out of Menu items. Today at the Bannister location the only drink they had was Coke and Iced Tea, no salads and no cookies. As an Uber eats driver, I can’t afford to wait 20 minutes for an order. I have complained to Uber eats about this as well. Drivers do not like to accept Wendy’s orders due the the long wait times. Another part of the issue is the staff does not seem to care. I do hope you will look in to it.

  150. I ordered a taco salad for my son and he found a wood shaving in his salad and put it in his mouth this is unacceptable my son is 8 years old it could of killed him

  151. My husband and I ordered off the wendy’s online. When I got to the wendy’s on e north in rapid city sd…the online showed items that this store didn’t have but still charged us for. Once we got to the wendy’s to pick up the food they were out of the spicy chicken, no strawberry lemonade, no chocolate frosty coffee drink, no large cups, and they were unwilling to help with any compensation or adding or what not. By the time we got the food it was cold and hard. and the app online had messedon the upgrade on the $5 biggy bag…my sald was missing the add ons i paid for. the one that was at the drive through window was rude while i was speaking with her she kept closing the window…the manager needs to learn his position and try to make the customers happy and if the orders the best he can and the employees need to learn customer service skills and not hand four bags of food out the window all at once because that could be a mess if the customer doesnt have hold of those bags. and i would like to find out how to get a refund for the items i didn’t get?

  152. I am currently waiting on the customer service line to file a complaint/report.

    I went to Wendy’s and ordered a 4 for 4 and with my burger, there was a used entire glove in my food. I am completely disgusted. The store manager is very very aware of my complaint and has acknowledged and apologized for their negligence. With COVID and other diseases around I may look into getting a Lawyer regarding this matter.

  153. I ordered the new Jalapeno pepper salad today, from your Sandlake rd, Belle Isle, Fl. Store….. SEVERE DISAPPOINTMENT!!!
    charging for salads, will justify me going to a REAL restaurant for lunch in the future….
    It might be the sole reason, I NEVER return to Wendys!!
    ….and, I didnt even get a reciept….

  154. Wendys at 6910 Ritchie Hwy., Gen Burnie, MD 21060, says that you no longer can order at drive through, they only take orders online??? Restrictions have mostly been lifted in MD, so why now, last week we could order at drive through???

  155. Rudeness from a manager when asking about tax on take-out & REFUSAL of service after explaining Ohio’s to-go tax code. Store#933

  156. I have a big complaint with wendys in chesterville ohio I was eating a sandwich last night and trama in a choking hazard with paper that they melted in my pretzel bacon sandwich in the cheese so I be taking this to a small claims court I will never eat wendys again or fast food

  157. I went to the wendys on clinton highway in knoxville tn last evening and they gave us cold gross food and left food out and when i went back into the drive thru the night manager said he wasnt gonna replace my nasty food or give me the food that they left out just because it was close to closing. He even refused me service and called the police on me because i wanted my order fixed after i paid for it. I will never eat at wendys again just because everytime i go thru one of there drive thrus I have either food missing or its cold or old or wrong

  158. In this day and age with anti Asian violence why would you show an Asian female steeling a bicycle in your commercial?My wife who is Asian was absolutely appalled by this. I think it shows really bad taste on your company’s part. I’m forwarding an email to Fox News also.

  159. The food at Wendy’s is good, but the lady that works late at night in the drive thru is very rude. She does not greet you, makes you wait without any warning, she does not thank you for waiting, and does not acknowledge you. She is very aggressive, her tone of voice is very loud, it sounds like she is yelling at you. She does not repeat or verify the order to you. For instance, she should say, Good evening, Welcome to Wendy’s, how May I help you? She leaves you waiting with no warning and does not even thank you for waiting. She sounds very unprofessional, no skills, no education, no respect, overpowering. Extremely rude! She sounds like she could be very abusive. She sounds very mean. It’s very bad, because she sets a very bad example to other employees. My only hope is that Wendy’s retrains their employees to provide superb customer service. I really hope they do something about it since I eat at Wendy’s several times a week.

  160. I have a complete and will quit eating at a Wendy the commercial about a bag shows a woman stealing a bike an 8-9 year old girl pointed it out to her mom. Very bad walker to advertise

  161. At 9:39pm I went through the srivve thru at Lincoln Abwe. In Evansville, IN. The big sign put front wS off and so wS the sign where you place your order. I pullled around go the window where I know atleast 3 people aaw he; one of them held up the finger for just a second. I waited several minutes and nobody came to the window. Please call me at 812-431-xxxx as I am a frequent customer and wish to explain this matter more throughly.

  162. On Tuesday 30 March 2021 my wife and I went to the Wendys in Jacksonville Fl. located at 103st and Blanding Blvd. It was around 10 am and we were turned away being told that they were not taking orders as noboby showed up for work. This is not the first time this has happened and if this is the Wendys service you may as well start closing stores.

  163. Hello my name is Tia Reaves and I use to work at Wendy’s and I was wondering how I can get my W-2 information sent to my email

  164. Was at wendy’s store #3227 3 times in the last 2 months ask for bake potatoes they don’t have them ask if they discounted the and they reply no one what to make them today and laugh. Not a great why to run a business. How the manager does that in the restaurant is a shame should take off menu so you are not false advertising. Guess I just need to eat some place else.

  165. I have a complaint about the Franklin, VA Wendy’s. There’s way too much to put in this box. The employees there are rude and incompetent, and Never say Thank you. I will not return to this Wendy’s ever.

  166. I havent been paid in a month. I am being denied access to HR phone number and i cannot get anyone on the phone.

  167. Hello, my daughters wanted bowls of Wendy’s chili for dinner today (04/04/2021). So we went through the drive thru in Litchfield, Illinois,(5:36pm) ordered our food and drove away. Once we parked and began eating dinner, my 11 year-old says she found something in the bag and handed it to me. It was chewed up gum smashed inside some paper tag from a toy. I have a picture of the disgusting item along with my receipt.

  168. My name is Brian Callahan and I am an employee at ur Whiting, N.J. Store. I have been slandered several times by a assistant manager at that store. Her name is Ms. Paul. So far she has accused me of being a pervert, a thief, and a child molester. I find this behavior unacceptable. I have multiple witnesses for each incident. Please contact me as soon as possible.

  169. You have a Wendy’s location on Lee Hwy in Ooltewah Tn. I did not see anyone wearing a mask. Very concerning, and now I don’t know whether I should eat my food from there.

  170. I just left your store at 3250 SW Topeka Blvd. in Topeka, KS. NOBODY was wearing gloves including the lady sweeping the floor then packing to go bags, the guy dipping ice into cups and the guy with the dirty fingernails who handed me my burger and drink. When I asked if they were supposed to wear gloves, I was told to ‘Get the outta here!’. Everything is going straight to the trash and I was ALWAYS get the outta Wendy’s. Not paying for rude or bad service and that’s exactly what I got.

  171. I just left your store at 3250 SW Topeka Blvd. in Topeka, KS. NOBODY was wearing gloves including the lady sweeping the floor then packing to go bags, the guy dipping ice into cups and the guy with the dirty fingernails who handed me my burger and drink. When I asked if they were supposed to wear gloves, I was told to ‘Get the outta here!’. Everything is going straight to the trash and I was ALWAYS get the outta Wendy’s. Not paying for rude or bad service and that’s exactly what I got. Y’all need to hire better people!

  172. The wendys on Harrisburg pike is the worst the wait times in the drive-thru are between 25 to 45 mins at any giving time. The orders are not always correct so then u have to wait another 25 to 45 mins to get your order straight. Being a shift manager I know this is unacceptable. And as a customer this is nuts. I don’t believe I’ll be eating at this place anymore. I’ll have to drive 45 mins out the way to get wendys. Unbelievable

  173. I asked 4 half apple pecan salad, they told me that they didn’t sell it but it was on the menu. I bought the whole one but got half the ingredients and had to wait 35mins 4 that

  174. I order my food on the Wendy’s mobile app I went through the drive thru the first time I was asked did I say it at the intercom and I said no and one of your little helpers told me to go back around second time to say I am here to pick up my order I didn’t like the way I was treated by the little helper after the manager came to the window to see what the problem was this little helper had a smirk on her face when clearly my order was ready when I went through the first time bc it said it through the app! I WILL ABSOLUTELY NOT RETURN TO YOUR RESTAURANT EVER!! I will rate my experience a ZERO! From one to ten!

  175. Worst restaurant in independence mo!! 32 mins to get thru drive thru! Food cold, drinks watered down, ask manager for corporate number, an his name wouldnt give it out. Said they were short handed, i counted 4 people walking around in back while i was waiting to place order, 1 in white tshirt, talking on cell phone, the other 3 standing jokeing an laughing, all while 3 cars behind me drove off, an 2 cars in front of me drive off, which left me an the car in front of me waiting for 20 mins or more. Should close the place if you dont care anymore, people dont want to wait like i did just to get cold food that taste bad!!! Cant hire responsible people, close it down!

  176. Still have charge for order I never received and I’ve made multiple calls & have been treated like an a piece of shit because I ask lady who lies & says she’s manager & yells at me that she has no help, yet she let me sit at window with all lights on & screen, everything, which suddenly be if not open! So ur paying someone who is only making it look like they r open! Its false advertisement & I’ve had it happen EVERY WEDNESDAY FOR ALMOST A YEAR! ITS RIDICULOUS! IVE CALLED CORPORATE & I DONT ANSWER NUMBERS I DONT KNOW SO I NEED A DIRECT NUMBER TO CALL & PERSONALLY I WANT MY MONEY THAT WAS STOLEN FROM MY CARD BACK! SPEAKING TO ANYONE DOES NOTHING & ITS BEEN PROVEN OVER YEAR & A HALF! SAD REALLY SAD! So GAURENTEE FAV BREAKFAST, NO I DONT THINK SO I TRULY RATHER GO TO MCDONALDS, ITS ALWAYS OPEN & THEY FIX THERE MISTAKES AND THEY CAN AFFORD TO LOSE A MILLION CUSTOMERS! YOU SHOULD CHECK THAT STORES SALES & NOTICE BREAKFAST SHOULD BE MOST MONEY MADE, BUUUT SINCE NO 1 IS EVER WORKING THAT WILL NOT BE TRUE! AGAIN SO SAD! P.S I CALLED DAY IT HAPPENED, STILL WAITING ON MY MONEY!

  177. I was just at your Wendy’s on North Anthony in Fort Wayne Indiana. I eat lunch there at least once a week. Last week I ordered through the drive up and they told me their monitors were down come to the window. I waited 20 minutes almost for a salad the manager came out and apologized. I was just there at 2 o’clock today the monitors are down and I’m sorry we cannot order any food today.I guess I do not understand how this place is staying in business

  178. Your Wendy’s on highway 60 in Lake Wales Florida might as well close the doors, our last three times there they have had no salad dressing one time no forks to eat salads , most soda out ? Sign says no change to give back use card. Right across the street Mc Donald’s has all three items. When you ask the help why they just laugh and walk away. I will not stop here and eat again.

  179. Wendy’s in Fox Lake Illinois has every other customer in drive through pay at 2nd window where they handle the food to give to you. I have complained about this to manager twice , he says basically nothing and slams window. In this Covid era I don’t want a gloved (joke) man handling the bags of food after he has touched everyones money with same gloved hands. More bacteria om money than anywhere else. Used to be our favorite but won’t go there again! Let first window handle money, second one hand you your food. Insanity.

  180. I was an employee at the wendy’s store on 7802 midlothain turnpike I got wrongful laid off without proper justification and base off hearsay I was not giving a chance to explain myself not was I giving a fair chance my complaint is against the store manager takesha mcalister she’s the store manager for this wendy’s and a unprofessional and bais and discriminated against me period camera in the dining will show an employee tried to physical attack me in front of the store manager and she allow this employee to still work there but didnot let me come back to work she claims she got co workers to write statements against me but none of the co workers were present so they lied she base her decision off hearsay cause she wasnot there at all and never asked me my side of the story she missed manage the whole situation and it’s on camera that the employee was trying to attack me but she got him working the and not me she shows favoritism this complaint against her Ive tried to speak to the districted manager but the will give me his information I content with filing a lawsuit against her for wrongful termination and being bais but would like to speak to the districted manager

  181. I visited the Geneva Ohio Wendy’s. I am the driver of a 45 foot motor coach. I went inside to place an order and the manager told me the dining room was not open. I said I don’t plan to eat in the dining room I want to order food and take it out. Again she informed me the dining room was not open. Again I informed her that I had a bus that it was not convenient to drive through the drive through. She repeatedly informed me the dining room was not open. At that point I went to my bus and drove it to their drive-up window and she did take my order. She said she was the manager. She was not dressed like a manager as she had on blue jean capris and a black shirt with even not even a name tag on her. I asked for her name so I can make this complaint and she refused to give me her name.

  182. I am a Wendy’s employee and need to file a complaint against my manager. I am been discriminated. Help, call me back at 909 706-xxxx

  183. It is very unsanitary to put condiments and straws etc on top of someone’s food which can lead to a number of illnesses and to be turned away when voiced to a franchise telling me they have a bagging protocol can someone please change the bagging protocol to put the food on top and nothing else I mean it’s common sense.

  184. Hello, I normally don’t go to this extent to file a complaint. In fact, I hardly ever complain about food or service, but the events that took place at a Wendy’s in Anderson Indiana need to be known. My family and I stopped in on our way back to Michigan to eat dinner. No one wanted to take our order. A young lady finally took our order and seemed put out or bothered to do so. The two men at the food prep area had no mask on to prevent covid spread. After waiting 20 mins without our food, I inquired how much longer it would be. I showed another worker my receipt and discovered my order was never processed. I asked to see a manager. My wife was upset and demanded to see a manager after waiting 10 more minutes. My wife was called a bitch and I was threatened with physical violence because I told the manager the two guys at food prep were doing nothing and that’s why we have no food. I just wanted a refund. This entire event took place in front of my young children. After this experience me and my family of 5 will never eat at Wendy’s again and I will tell everyone I can about my treatment. I asked for the owners name and number and was told I couldn’t have it. Totally disappointed. maybe something could be done to address this franchise so another family isn’t threatened violence or treated so poorly. Thank you for your time.

  185. I bought two LARGE chili’s. They were both about the size of the small chili, I am not looking for any type of compensation. Just wanted to express my disappointment in this particular Wendy’s, went to another Wendy’s yesterday and got a large, which was a large chili. I have pictures if you are interested.

  186. I have stopped at the same Wendy’s location at 6740 East Broad St 01101862 3 times in the past week for breakfast of the $1.99 Honey Butter Chicken sandwich. My 1st visit wsa on 4/16/21 at 7:48 am in which I had no real issue other than ther sandwiches were 50% dry. The 2nd trip was 4/20/21 at 7:47 am. I ordered 3 of the Honey Butter Chicken but was told they had no biscuits and my options were buns or croissants. I chose the croissants based on the voice on the intercom. I get to work and they are on buns and not croissants as ordered. My 3rd trip was today 4/21/21 @7:58am. This trip was the worst of the 3. There were 3 vehicles in fron of me. The 1st vehicle haited almost 5 minutes before his order was taken and he was thru the drive thru line and gone before the next vehicle in line could even order. When I got to the line, I was told to wait a second. It was 4 minutes later before another voice took my order. In the next minute 3 vehicles had their order taken. But that was the least of my issues. All 3 of my Homey Chicken were as dry as a desert. They all had little to no honey butter and the biscuits were bone dry. These sandwiches are good, “IF” they are actually prepared correctly. And the wait time at this particular location is unbelieveably slow. My visit today took 15 minutes to place and get my order with only 3 vehicles ahead of me and this is not the 1st time this has occured (the unnecessaryily long wait). I have watched on more than 1 occasion people pull out of line, tire of waiting, and go 100 ft away to the McDonalds where they can get in and out before I am done waiting at Wendys. So to summerize, I have purchase 9 of the Honey Chicken sandwiches in the past week, paid $17.91 and received 3 that were 50% dry, 3 that were made incorrectly, and 3 that were dry ase sand. I cannot pay money when this location cannot serve the customer correctly. My nameis Steve Reese, my phone # is 614-519-xxxx and my e-mail is steve.reexxxx @gmail.com and my home address is xxxx Wingate Place Orient, OH 43146

  187. I go to Wendy’s all the time. The other day we stopped at one 7765 W Irlo Bronson Memorial Hwy. In Florida. We waited 25 to 30 minutes in drive up. The line was not moving at all. Finally a girl got out of car went to the window only to find out after all this time the girl said she was alone other workers in there weren’t helping or doing anything. She than told her after all the time we all waited she was closing take out window, it was hot and very tiresome. I was so upset and others were too. This has spoiled our going to Wendy’s. That place needs to fire those people who did nothing. Is this how wendys works.
    Joanne Therrien
    Very upset customer

  188. Wednesday April 21st so I’ve been trying to call Wendy’s so I can get my last two pay stubs and nobody has not been answering the phone

  189. In Mena AR. I stopped on my though. I ordered for 5 people. Ordered a salad after I paid was told no salad dressing. I told them I did want the salad. I ordered a number 1 combo. I had total of 5 combo. After we got our order was told no ketchup. “ no ketchup in the whole place” why was we not told also why did I have ketchup on my burger if they had none. Spend $50 and I have to say will not eat a Wendy’s again.

  190. Hello my name is Kenneth Parms I’ve worked at the location Wendys in Monroeville PA I’m asking for my paperwork to file my taxes before time runs out

  191. The first time that I cried your chicken sandwiches the jalapeno spicy cheese was delicious and since then I have gone back three times ordering the same food again and all three times the sandwich chicken has been Drive old hard and it’s very hard to eat that with no teeth I’m really tired of spending all my money on food and not being able to eat it never get ahold of anybody please help me someone

  192. I sent a complaint on Sunday the 25th about the food I received on Saturday the 24th of April when I pulled up and started to place my order and my sisters I was told cash only after I was halfway through it I had to pull out of line to figure out how I would pay luckily my sis had extra cash on her so I got back in line again to place our orders we were told it will be 15 min for the biggie bags we ordered Because they had to drop more burgers they were out so I went on and ask for a sweet tea sorry were out so I proceeded with my order I ask for a baked potato sorry were out I ask for 3 frosties sorry were out by now I was Getting a bit angry so she gave me my order at the window which was not 15 min for the burgers then told me to move up because my sisters wasn’t ready so I did then about 5 min they brought hers out by now I’ve been waiting almost 25 min for a 10 min order so we get back home and go to eat and both burgers on each sandwich looked about 4 days old so I know they weren’t the fresh ones we were told we were waiting for tried biting into it and I thought it was the sole of a shoe and that’s no exaggeration I have pics the worse I ever had from carry outside and the bacon was so hard it hurt my gum and my tooth it was ridiculous and I didn’t mention the entire or was cold so I got disgusted and threw it away it wasn’t worth my gas money to take it back so I could get more nasty food now I went there about 2 weeks ago and the food was great no problems it was juicy and hot and nothing was burnt and hard but that’s gonna be the last time I go back there that place is a hit and miss when it comes to food good one time terrible the next so I’m done and I have told my friends and family not to go there and throw money away my order was 35.00 for everything I got and if I got everything I ask for it would of been more and this is the Wendy’s on Ritchie Hwy, and Crain Hwy. behind it I believe the address is 6910. Mrs. Carey

  193. Porter’s neck location in wilmington nc needs all employees fired
    I was at the drive thru for 15 min and no one took my order

  194. I’m very unhappy with Wendy’s!! Unfortunately to many things are very disappointing! This morning I wanted the honey butter chicken biscuit. I drove up to order and no one came to take my order. I waited for 5 minutes. I drove up to the window, no one! Waited a second called the store and a guy finally answered. He said he didn’t have his headset on and he was prepping food. Hello, isn’t there someone else to help?This was In ADAIRSVILLE Georgia!! They really need to get their act together! One lady that works in the morning sometimes is rude! This Wendy’s used to be great not any more. They don’t cook their fries and serve cold food!

  195. Argument. . Threats . Name calling at hillside new jersey. Between cashier and customer.. around 5-6 pm .. customer was waitin for 5 mins and cashire wasn’t taking orders cause it was rush hour so customer said can any one help in an okay tone of voice , but the cashire said “you talkin to me “ in a bad tone so customer said it’s been 5 mins , cashire said don’t talk me like that or I’m a gout out there so customer say ok . When cashier went out the door saying racist names .. the other employees help to stop the argument . But the manager was a no show and didn’t even. Talk to employe .

  196. I was just at the Wendy’s on chaffee road in Jacksonville Florida. The so called manager we’re standing behind the girl taking orders yelling at her words that should not have been said in front of anybody. The young girl was in tears. I really don’t think customer should hear what she had to say especially the word she was using. It was a redhead colored lady with a black shirt on so I was assuming she was the manager. That might explain why they always have signs up needing help. That is so not professional to holler at your employees in front of customers.

  197. My coworker and I visited the Wendy’s in Canonsburg, PA. on Thursday May 6th. We had a Dave’s single. After a couple of bites of our burger, we took a good look at it and discovered it was pink throughout the entire burger. When we picked the food up at the window, the worker informed us that there were only 3 people working that day. I always thought that a burger was to be cooked to a certain degree, to be safe to eat. Needless to say our lunch was ruined. And on Friday the next day, I did not feel very good. Not sure if it was caused from the burger or not. I did call the restaurant and informed them of the undercooked burger.
    Just thought it was best to let you know this.

  198. I have had some pretty bad food in 34 years in the army. But this morning I stopped at the Wendy’s restaurant in the Charlotte airport. The bacconator breakfast sounded wonderful
    It was cold. Sausage old and dry. Cheese and egg cold and old burnt bacon

    Fries where new to me. They were ok
    Spent just less than 9.00. Total waste of calories. I threw it out and went to coni on next store

  199. The Wendy’s in Tupelo Mississippi on south Gloster is the worst in the city. They had me waiting in line for 30 minutes and didn’t have my food order in which I placed a mobile order. It said that it was ready and it wasn’t. She had each car sitting at the drive through speaker for 15 minutes for no apparent reason.

  200. Wendy restaurant 00000577
    Order a triple baconator, small fries and small frosty, received two small fries, small frosty and triple cheeseburger. Paid 13 dollar 40 cents: where my triple baconator?

  201. I am being bullied on my Job by a Manger named Don he is new and he is very hostile and curses at me and I am losing 3 days of work because I am scared to work on the same says as Don.

  202. I have called the manager, general manager, corporate twice and it’s not getting anywhere! I would like a refund because I feel like I’ve got ripped off!

  203. LG chili’s. When I got home I was very disappointed. I chilli full. 1 chilli 3/4 full and 1 half full. All pinto beans and very little meat. Someone needs to do better with the ingredients. Lake City SC

  204. The Wendy’s @ 921 E State Rd 44, Wildwood, FL – HORRIBLE Experience – Rude employees – 1 employee pulled a knife on me in the parking lot! Stay safe and stay away from this Wendy’s.

  205. Have you intentionally misspelled “innovation” with one n in your TV commercial featuring the Bourbon BBQ hamburger?

  206. The Wendy’s commercial with people sitting around the table with the word “inovation” on the white board is misspelled INNOVATION

  207. I am writing to inform you that I will not be eating at your restaurants until you pay all your workers a living wage. There is no excuse to pay anything less. I know one person’s business means very little too you, but the people of this country mean a lot to me. And I can’t support businesses that don’t take care of their employees. Do better.

  208. I have been trying to talk to somebody who works for your marketing team for weeks and either people refuse to pick up the phone or they just refuse to read my emails. I’m just going to keep reaching out to you guys until you answer me I don’t know what to tell you.

  209. I was trying to reach someone about an incident that happened at Wendy’s located at Iliff and Buckley in Aurora Colorado I reached out to the restaurant and they gave me some phone numbers that were not corporate numbers and not managers I would like someone to give me a call back and I will greatly appreciate it I will try to reach out again to someone because no one has responded back to my complain

  210. What a horrific and embarrassing experience I had at my local Wendy’s. I went in without a mask as I have since the beginning of this pandemic. I was immediately asked to put one on or I would not be served. I explained I couldn’t as I am medically exempt, and that the CDC partially lifted the mask order. She again said she couldn’t serve me. Apparently, she wants me to pass out. So, I calmly asked for a manager because this poor teen doesn’t make enough for me to fight with her.

    The manager came stomping over, clearly annoyed I exist to which he loudly says, “WE WON’T SERVE YOU WITHOUT A MASK!” I again attempted to explain that I’m exempt and that exemptions are allowed as the mandate is just that a mandate, not a law. He snarkily said, “it’s corporate policy that everyone wears them plus its private property.” Not only was he rude and condescending, but he was also incorrect. You cannot discriminate against me for medical reasons. I tried to explain to him that Wendy’s corporate policy dictates what your employees do, not what I do. You’re a private business that’s engaged in commerce with the public who apparently doesn’t know the meaning of pubic accommodations.

    I have the right to be there and be served like everyone else. Don’t you know your refusal of service constitutes illegal conduct that you can be liable for? No store can violate established law and today that happen! Your employees are not law enforcement officers they do not have the legal authority to stop me from ordering without a mask. Nor are the licensed medical professionals to give me medical advice … such as telling me to put on a mask … you know because it’s a medical intervention. You are directing your employees to violate federal and state civil law! You are also violating your own code of ethics!

    Forcing me to use the drive-through is not an accommodation. So can you require everyone to walk inside the restaurant, including someone in a wheelchair, and therefore it’s not discrimination? Are you aware of the legal exemptions to the guidelines, that you are required to follow? Apparently not because it’s corporate policy! Ultimately I used the takeout window, as I have an autistic child who was expecting me to bring home the meal he asked me for. However, I am done with Wendy’s and will tell everyone about this experience of discrimination right here in our town. I cannot believe how I was treated. I really think it’s sad and pathetic in this day you let your political views dictate service. That is 100% unacceptable. Your employees and company need to rethink your corporate policies.

    Daniele Hughes

  211. I have a complaint about your store located at 101 River Oaks Drive Tarboro, NC 27886. I arrived at the store at 4:15pm on 5-15-21 and saw a sign stating that due to management they close at 4:00pm. I drove to the drive-thru window to make sure and saw a lot of workers making food and putting them into bags. There were no customers inside the restaurant. I tried asking a female worker if the restaurant was closed, but she looked at me and ignored me and a male worker came to the window and gestured with his hands as if someone says “cut off”. The workers were packing bags with food items so I assumed they were gonna take it home. They were rude to me. I come to that restaurant frequently and just wanted to verify that they were closed.

  212. Went to Wendy’s, Pitssford-Palmyra Road, Perinton, NY
    very disappointed. First glance….moldy smell, rugs were filthy , no one in front of no one behind us. We ordered, picked up our condiments, walked to our table and here comes our order. Burger was lukewarm, fries lukewarm. We couldn’t wait to leave. It was a warm day so my husband complained he didn’t get a frosty. I went back in ordered 2 chocolate frosty got back in the car to eat…disappointment…it was not cold and milkshake consistency. Not a good experience . 🙁

  213. Hello my name is E I order a 4 four today at Wendy’s 2603 west in ave and the person who be taking the order was very rude and rolling his eyes at the people like he don’t won’t to work and the manager was very smart and rude too like she had attitude that is very nasty

  214. Hi my name is Isaac Ferris IAM sending this complaint regarding store number 573 every time I have been to this location my order is incorrect and after returning to get the mistake fixed I was treated very rude. I don’t believe this the way Wendy’s does business and would like to think that you guys hold better standards for you quality of service. I’m to the point where I won’t be coming back to Wendy’s any time soon and inclined to tell everyone I know how bad the food and customer service is. Please reach back out to me regarding this matter

  215. There’s really no sense in going to Wendy’s bc they never get an order right and this is the third time recently I’ve had to throw my order away

  216. The Wendy’s commercial about the new Bourbon Bacon Cheeseburger misspells the word “innovation.” The word appearing on a whiteboard (“inovation”) is missing an “n.” Is this intentional or do Wendy’s advertisers lack ability to spell?

  217. Second time in 2 days they are not open. When I called at 6:30 when they were supposed to be open was told hopefully by 7 when staff showed up. This is not the first time that we have gone for breakfast and this location is not open.

  218. I am needing my password changed to the Ultipro and they said they can’t do it to contact Wendy’s Hr… how can I reach them please..

  219. I am needing my password changed to the Ultipro and they said they can’t do it to contact Wendy’s Hr… how can I reach them please.. I worked at the Wendy’s in Mason, Oh. 45040 Reading Road. The GM is somewhat angry with me and it’s not on the top of her list of things to do I suppose. I had to file an extension just to receive this W2.



  221. Store # 3199
    Tyleia the Cashier cursed me out because I came back through the drive through because they can’t get a simple order correctly. She need to be Fired. Plan and simple.

  222. Hello,
    We visited the Wendys at 17308 Park 78 Dr, North Fort Myers, FL 33917 on 5/19/2021 at approx. 8:40 pm. We waited about 12 to 15 min at the drive thru speaker (no cars in front of me but several behind me) no one ever came. I drove up to the window and was told by the employee (blond hair and glasses) that the drive thru speaker was not working and I was very rudely told I would have to come inside to order. There was no sign on the speaker it was not working so they just let people set. I asked the very rude person could I order at the window and was told NO ” if you want anything you have to come inside I will not wait on you here”. Why???
    Isn’t that the reason for a drive thru to avoid going in?
    These are the same inept individuals who will soon be getting $15 a hour. Are you kidding me? You think they are going to magically change and be nice and courteous when they get more money? NO! There is absolutely NO excuse for such sorry customer service. She should be fired. Ridiculous.

  223. PLEASE call me about your Annapolis store 1949 WEST ST. annapolis. Phone no. is (410)570-xxxx call soon please

  224. On May 18th 2021 My Wendy’s App Order was at 5:49 Wendy’s Restaurant #0001520 My total charge was $21.11. I ordered bacon pub fries no salt, a large chili with extra onions and extra cheese 2 Dave singles no ketchup extra lettuce extra mayo on top and bottom bun. I had my food delivered to me by somebody that I know. I first called to order my meal because that’s what I usually do with no problem. I spoke with Gloria she said she cannot take my order over the phone. I asked her why she said that’s something that they don’t do and I said I do it all the time in fact I do it every time, but she wouldn’t take my order. Said to get the Wendy’s app and order my food through the Wendy’s app so I did that and I asked her does it give me the option for extra things that I want she said yes, so I told her what I was ordering if she could please make sure that my order was correct she said yes. My order was not correct at all she didn’t even bother to check I found out later she left didn’t even check my food. My chili was spilled in the bag because they didn’t put the lid on properly there was no extra cheese nor extra onions. My 2 Dave singles did not have extra mayo, on top and bottom bun in fact they didn’t have any mayo at all, and I did not get any extra lettuce. The pub fries were a waste of my money they were not very good at all. I did the survey and it was not good in fact I never do surveys, but because Gloria was not very nice and was very adamant that she couldn’t take my order over the phone and was absolutely rude to me is why I did the survey. I did the survey on May the 8th or the 9th and I have not heard back from Wendy’s at all to this day

  225. Hi. I have a complaint about your store manager Tony at the Wendys located in Reno, NV 9790 S Virginia St. We arrived approximately at 12:24. The gentlemen on the speaker box told us tell me what you want when you are ready. I looked at my son and asked if he knew what he wanted. I listed 3 sandwiches to him from the value menu. My son who is 9 decided on a Jr bacon cheeseburger. Than I started looking for myself but before I could the guy on the speaker box said ok what do you want. I told him we are still looking. He replied, you need to hurry because there’s a line and you’ve been sitting there for 4min. My son asked what was going on and I told him we have only been here a minute but he’s claiming we’ve been here for 4. My son asked why that matters and I told him because fast food places have a time clock. All of a sudden the man speaking from the speaker says yes! This is fast food and you need to hurry or you need to come inside and order your holding up the line. I asked him to please stop so I can decide and let him know that there are only 3 cars behind me but he kept going on saying no you need to order and go, this is fast food you have been in the line to long and you need to go. I asked if I could speak to someone else to take my order but he told me no so I asked for a manager and to my surprise he told me was the manager. My son at this point is scared and I told him it’s ok. The guy is just being a jerk. The manager (man speaking in speaker) told me hey you can’t speak like that. I asked him what’s his problem is and why is he treating a paying customer this way. He said because his time clock is running up and I need to hurry. I drove up to the window hoping someone else could take my order but the manager came to the window yelling at me that I’m to slow for the drive through and need to come inside and order or he will call the cops. I told him he can’t speak to me like this. He replied you want to do my job let’s see if you can do my job. I let him know I had his job as a manager at a Wendy’s 11 years ago and this why I’m shocked that he’s being allowed to talk to customers like this because completely inappropriate. He than asked what I wanted I said my son would like the jr. bacon cheeseburger and he started yelling more at me that I took that long to order just that. I told him I wasn’t given a chance to decide for myself so I’m just ordering for my son. He was so mad and kept asking for the payment but kept closing the window on me at the same time. I told him I had enough and was reporting him. He than had the bag in his and kept flinging it towards me shouting here, here! I thought he was going to throw it at me, I haven’t even paid yet. I decided to take the bag and gave it to a homeless woman and went to In-N-Out instead where employees and management are always kind no matter how long the line is or how long you take to order.
    Is this really how managers are allowed to treat customers at Wendys now? I know I would of been fired if I ever spoke like that towards anyone when I was a manger at Wendy’s.

  226. Went to the drive thru at the Waynesboro PA location and the worker on the mic stated that since no workers arrives for work the location was closed . The will be the last time I visit this or any Wendys…very poor situation I hope the franchise owner is aware.

  227. I recently visited Wendy’s on reed hartmen Cincinnati Ohio store and the cashier called me a racial slur that I don’t want too repeat but it was very blunt as I drove away from the drive thru

  228. Yes I was calling to complain about wends on bear creek rd Hampton ga very nasty ppl and jumement was off and very nasty bathrooms and not really cleaed

  229. Poor customer service from employee and manager.
    Staff are clueless when questioned for assistance.
    Left furious never to return and I don’t think the employees care!

  230. I eat there all the time, with no problems afterward, not this time, this time I got violently ill, with diarrhea and dizziness, and chills. Which tell me, A someone didnt wash their hands, B the food was left out for too long prior to cooking. Either way i think that warrants a reteaching on your staff on the importance of hand hygiene and peoples health. I know it was from here because I hadn’t eaten anything prior, for at least 6 hours. So I will never eat here again.

  231. I want to address Wendy’s policy of giving a receipt in the bag after purchase. Please have the receipt given when the product is purchased not when it is picked up. Half the time we do not get receipt unless we ask for it and many times we forget to ask for it. Other fast food restaurants give receipt at point of purchase. Thank you.

  232. My sister and I had gotten some very badly cooked Bacon Double Stacks, the bacon and the hamburger meat was way overcooked. It was BLACK

  233. Wendys on 933 in south bend ind always has doors shit saying there short staffed i habe videos on my phome of employees standing out back smokimg weed there always in there cars but cant never serve paying custmers just like right now doors are shut but thwy will be out back smoking and everything else

  234. I went to the Wendy’s on Dublin grandville rd at 1140pm and they were already closed and had the light off and everything shut down. I went to the speaker and was told that there system was down but the real reason was they just closed early someone needs to speak with the manger who was working tonight because he must clearly do this quite often since this isn’t the first time this has happened at this store

  235. hello my name is Mrs Hendricks. I had a very unfortunate event at the white oak location in Garner NC 27529 location 1020 timber drive. I purchase 4 orders be one of them separate order. Specifically requested hot and fresh food being done time ago food was luke warm waited patiently for the food and the clerk not only did not give me the lemonade I requested but gave me just cheese burger instead of a double stacker that I stated to requested more than twice unfortunately when I finally recieve the food everything was cold and to make insult to already a bad situation the supervisor who was a overweight African American lady only to use a discription of the person. After being frustrated which was rationale being my order was completely cold and the clerk who appeared to be new had a nasty disposition and when I requested for my money to be returned threw the money in my hand which indeed made the situation 10 times worse. The supervisor had the nerve to state to me instead of apology and my loss of time states to me I should have stayed home as she walked away. What’s crazy as the customer and having my order out in wrong twice and all cold food the blame is on me as a customer. It was indeed a horrible situation I have been going to Wendy at a young age and always had good experience but this situation made me have a very bad taste for Wendy’s overall. I do believe each one has a different owner but I totally would appreciated for secret shoppers or the store be looked into more in depth. My family has leaves In the area and this appears to be the worse thus far yet.

  236. Line for 20 minutes they were three cars ahead of me to place an order no wonder you’re doing so poorly

  237. I am a former crew member as if today, I have been treated respectfully by crew leaders who have made other employees cry, and come to me with there complaints, for example; placing false orders to over work you, constantly throwing trash on floor to over make you sweep, crew members are left crying, belittling their work performance. These assistant managers are loud use profanity, and are disrespectful, they don’t use universal precaution. This Wendys is a nightmare, located on pearl Rd in Cleveland, ohio

  238. In the last week I have visited 2 Wendy’s one on the south side and one on the northwest side of Chicago. Both times I purchased the Southwestern Avocado salad. The one on the north side was missing the avocado the one on the south side was missing the bacon. I really like this salad but I will not purchase it again.

  239. I went to a Wendy’s in Campbell River British Columbia. I ordered a Dave’s double (plain) with a fry and a root beer. I waited 18 minutes to get my order. I look at the burger and it’s got everything on it. So I take it to the counter and a annoyed cashier comes, grabs it, takes it to the kitchen saying “I will get this fixed” As I go back to waiting in the waiting area I see an old couple who had ordered say “I don’t have time for this” and straight up leave with no food. I hear more old people complain that they have been waiting here for so long and all that wendys seems to care about is drive thru. After another 9 minutes of waiting I finally get the burger. Upon receiving the burger I ask why it took 27 minutes for somebody to put 2 pieces of meat on a bun. The cashier gets defensive saying “we have a lot of orders in drive thru. We are understaffed”…every excuse imaginable. Then the manager comes up so I ask him why it took 27 minutes for a simple burger. He informs me that they are understaffed and there are lots of orders in drive thru. I told him I don’t give a shit about drive thru there are people out front who are being completely forgotten about. He then tells me that there is only one lady making the food in the back. So am I to take from this exchange that Wendys management is incompetent therefore it has to understandable? This trip was an absolute disgrace and I am embarrassed for your brand. If Wendys doesn’t want to deal with customers in their lobby CLOSE THE LOBBY.

  240. I ordered 2 large & 1 small chili from the 1515 E. Dixie Dr. Asheboro, NC Wendy’s. The vinegar taste was so strong we couldn’t eat it. I was very disappointed and had to figure out something else for my dinner tonight. Today is May 23, 2021.

  241. Jtryef to to order a side salad and the girl said that you guys don’t make side salads anymore so I said okay may I just have a salad with chicken with chicken and cheese and nothing else she said no you have to chose between an avocado or some kind of almond something salad I don’t understand because I come get salads from you guys all the time or regular salad so I said to her fine give me the grilled salad whatever you got but I need ranch dressing the young lady said no we cannot substitute any other do you get the dressing that comes with it on I don’t understand this is the first time I had this much trouble it was just a battle with this young lady I’m really upset because right now I have a salad that I’m trying to pick through but I just didn’t appreciate how she was this was at the Wendy’s at Thomas crossroads in Newnan Georgia

  242. I get tired of waiting in these long lines to order my food paying all that money and don’t get what I ordered. I feel like I’m being ripped off. I’m paying for a double and get a single.

  243. Please OPEN the dining room !!!!!! It is time !!! It’s getting HOT outside. You’re losing buisness not being able to come in. Arby’s and Burger King and mcdonalds have most of theirs OPEN. Come on.

  244. If you quit because the manager told u scrub floor all because you a new hire and the manager want give you your check because you got bring uniform in but u dont have the hat. They still have to give you your money you worked u get paid.

  245. Complaint; two young ladies at your Homewood Wendy’s Drive Thru window assaulted me with very nasty words. Both were Black. I am Black so it wasn’t racially motivated but simply very ignorant and non professional behavior. They hollered and snapped at me and said why are you still in the window waiting. I said for my change. Then one with Afro braids snapped we don’t have no change do you just want your quarter back. The other came to window as if to fight and a young tall black man held her back. I was amazed how they were coming at me as if I had no right to inquire about my receipt and change. But it was only a nickel and so once learning they had no change I said okay. But the young thin one was so belligerent acting with me saying you still hard up for that nickel…. Certainly, I didn’t looked the part as I had over $3000 in my possession and didn’t need it at all. But to shout and tell me to just gone this heifer was waiting on a nickel. She appeared high off something she had to be held back and tried to be calmed down. And I’m a 60 year old woman just sitting in my car??!! I want a manager to call me at 708.439.xxxx

  246. I order for pickup on accident and would like my money back for that order. Order number is 2157xxxx

  247. The manager and one of the coworkers decided to argue with me and try to keep my money and not give me any food. Wendy’s in Durham NC located on NC 54. This store is always unprofessional and extremely slow. Workers always argue with customers

  248. I have recently worked at Wendy’s on Norhfield rd for 3 weeks & I haven’t received any paycheck yet

  249. To whom it may concern. I just got home from your establishment on West Main in Turlock California. As I was going through the drive through the manger of the establishment was yelling at his employees. My children and I could hear him from our car. This is absolutely unexceptable behavior!!!! Someone needs to have a talk with this manager about treating his employees with dignity and respect!!!

    Shelley Sousa

  250. Me and my husband were in the drive through in Plymouth Indiana, we had waited in a long line for awhile. We finally ordered,and was pulling up to the window to pay when a man walked up to the window and started talking to the boy taking the money,the guy proceeded to put an order in,we waited another 5 minutes while this guy and boy chatted. I was not happy with that,I told them that we all had to wait in line and that guy should too. He is no better than the rest of us who waited. Mind you our order was in and so was 2 cars behind us when this guy threw his order in through all of this. The guy said he was a truck driver and he could of called his order in and had it brought outside or he could of walked in the drive through like the rest of us to wait and get our turn. I found this very rude,and unprofessional for your employee to take his order in that way. He was no better than rest of us and the guy was very rude and so was employee..not once did we get an apology and we didn’t get our food. The gut that walked up actually got his food (or maybe ours since he cutted) before the 2 vehicles behind us that had ordered. I hope the employee has his paycheck deducted for our food we didn’t receive due to the rudeness and unprofessionalism of your employee. This was Plymouth Indiana location on May 26,2021 at approximately 9:15 pm.

  251. I live in Princeton WV , we have two Wendy’s in the small city, the one I go to that is near my home has become impossible to deal with. I say I’m line approx 35-40 minutes tonight me bring the 3rd car from the ordering speaker before I could even get to the speaker to place an order, I watched numerous cars sit 15-20 minutes and leave , numerous people told they would have to wait 10 minutes for a certain item to be cooked , 3 workers outside smoking at one time for about 10 min . When I finally get to the speaker and ask for a frosty…. I’m sorry we don’t have any frostys we are out! Seriously???? I told the lady you mean to tell me I’ve waited 40 min in line for you to tell me you have No Frostys?!!! No answer on the other end and I left.
    This is the second time this week No frostys . I wouldn’t care but my 76 year old dad is ill and that’s what he likes.
    I just thought someone higher up should know the conditions of this Wendy’s.
    The location is 113 Courthouse Rd , Princeton, WV 24740
    Thank You

  252. My name is Pamela Jordan and I just went to Wendy’s this morning at 8 AM. The host Maricela #3013 there at Wendy’s restaurant number is 00009863.Wendy’s Restaurant
    2891 W. 120 Th Street . Maricela has very nasty Attitude this morning to customers and that’s not fair, She is unprofessional and she needs some people skills and customer service skills.

  253. I have applied for the lansing location and they keep setting me uo even hired me and then tell me its filled why is this happening very unfair ang fustrating

  254. What a nasty store.went there this morning ,no answer at drive thru drove to window nobody,saw a worker didn’t say anything.left

  255. Good Morning my name is Regina Taylor and I went through the drive thru window to place my order and the manager ask me what was my order and she rushed me and when she couldn’t get my order right see called me and ignorant ass out loud over the speaker through the drive through window at South East Boulevard Saturday morning at 9:00 am

  256. Need to have some call ASAP , there was an incident with one of your employee at south Congress an Ben white , this happen at 10:30 this morning . I rather talk with someone about this matter Im not happy with this at all Please call me at 512-552-xxxx

  257. Waited 38 minutes in drive though.I, long with 8 cars ( potential customers) left not being. Able to even give our orders. What is going on?

  258. I stop at Wendy’s on my way home. I was in Wendy’s drive through, I waited 53 minutes, got to the speaker to order food,they ,they said they would be right with me it took an additional 15 minutes, they didn’t have the chill I wanted , since I waited so long , I had to order something.the person was very rude and short with me, when I got my food it was thrown in the bag, all of the fries were at the bottom of the bag and the sandwich was half wrapped, I called today and asked to speak to a manager, who was not available,

  259. This is the third time I’ve went to Wendy’s on Queen street in martinsburg wv and received bad sandwiches this time waited 12 minutes and got a spicy chicken sandwich that looked and tasted like it had been there all day.

  260. Clearly Wendy’s in Albany GA on Dawson and Slappey have very poor customer service. I got in the driver Thur line at 11:10 and finally drove off at 11:45 because they had stop taking orders. They didn’t tell anybody. People jus waiting. Poor customer. All went to Checkers and got great customer service

  261. We go to the Wendy’s in Ormond Beach Granada and Williamson GM is Chris what a hard working professional courteous young man you have a wonderful asset in this young man. Just wanted him to receive some praise

  262. Was at Wendy’s in farmville va 23901 May 30 at 5:20 asked if they accepted smart pay the woman in the drive threw wanted to have a adittued gave here a 100 dollar bill said they didnt have change went to the back gave me 5 20’s gave her a 20 she still had a adittued went to the second window to get my food and she went over there and was yelling at me I did not find that ok at all that was very disrespectful

  263. I am sitting here at Taco Bell in Spanish Fort Alabama watching all the cars drive-through Wendy’s And they’re closed And they’re closed Erzer lined up down the whole side of the building and they just keep pulling through closing at 8 o’clock every night is gonna destroy your business there’s gotta be people in other locations that you can bring to this location to work you still have online that you’re open till 12:00 a.m. Taco Bell line is down the street because people can’t get windies you’re losing so so much money you got people in the store people sitting in the drive-through a watch and on they sit there for about 15 minutes and then they drive up to the window nobody that’s in that store is letting anybody know that they’re closed It’s such a disservice to customers I’ve sat in that line several times and have been told that they’re closing when I get to the window because they don’t have help It’s such a disservice to customers I’ve sat in that line several times and have been told that they’re closing when I get to the window because they don’t have help If it was my business and I was a manager or an owner I’d be there myself helping these customers and making some money

  264. Wendy’s restaurant in painesville township Ohio is the worst. I was made to wait at the drive thru for 5 minutes. Then was told they just stopped serving breakfast. Also no signs on what time they open …6:30 am? For breakfast 😋.

  265. went to your store located on Route 27(sunrise highway) in Seaford, N.Y. After taking a few bites of my burger I took the bun off to put ketchup on the burger and found what appears to be a small worm on the lettuce. Contact store NOW! I have the burger. Should I take it back to store?

  266. I do not have any complaints about your location service. However, someone should be made aware that it is almost impossible to order from your website!! In these times it should not be so difficult to have your pages load or to sign in. And it has nothing to do with the time or location. I have used different phones, computers, etc. at various times to order and hardly ever have been able to even get to the menu section. I gave up several times and even downloaded the app. That will not let me get past the part where it is asking for a birthday. I order from other restaurants frequently and never have a problem.
    It is constant. In a time where so many things are done online, there could be many lost customers. And I would hope that every customer is valuable to you.

  267. Wendy’s drive thru show one total and at the pickup window my total was more. Is there a problem with the electronics? The telephone number is 832-284-xxxx.

  268. Refugee road location only excepting mobile orders? They would not take my order in the drive-through after waiting 20 minutes in line.

  269. Hi, I just wanted to bring something to the owner/ managers attention.
    My family and I love Wendy’s and frequent the one by our home about once or twice a week. The store is located in Griffith, IN on 45th and Kennedy.
    The last two weekend nights we’ve tried to go their “systems have been down”
    The last time was this past Saturday 5/29 about 10pm.
    Just found it funny that they would be down on a weekend night twice. Maybe it’s true and just a coincidence?
    Wanted to mention it. Thank you for your time.

  270. 365 store#
    I went to your store and had the most awful experience at store #365 off of south cobb with your manager name Tasha. I ordered an apple pecan salad and when I was at the drivethru I told her what I wanted. She said hold on after I ordered. It took so long I thought she had my order so I drove around. The place where I pay said you skipped. I said I did not skip I ordered. I ask for the manager and she said I told you to hold and she said I told you to hold twice. I said I knew you had my order and you kept so long I thought you had she. This lady should not be managing. Very disrespectful and unprofessional. I never won’t to hurt anyone on their job but this lady does a disservice to your company . I highly recommend discipline and training. She would not even let me order. This occurred about 7:50pm. If someone takes the time to write this. I hope you see the genuineness of this email. June 2,2021

  271. Hey Wendy’s, just saw your new bbq burger commercial….you spelled in-n-ovation wrong!
    Not sure if this was intended or not …to gain publicity? 😆
    Anyway, love your food!

  272. Wendys in Columbia City, Indiana is terrible!!! The food is always cold. They have a bunch of kids working here that don’t give a damn.

  273. Was not impressed by the manager at forest lake, wendy. Mn.
    Very unprofessional and she needs to be fired. Should not have been able to lock customers out. Stood in line for 20 minutes to order
    We complained and she refused to let us order. Never go back again. And I’m telling many other people to stay away. Posted all over social media. Wendy’s forest lake sucks.

  274. We stopped at the Wendy’s exit 82 near Spartanburg SC. Bad service dirty floor with trash thrown around. Dirty tables. No soap or toilet paper in the restroom. Cardboard fries that had been cooked for quite a while. I like Wendy’s but you really need to check on this one. Employees were more concerned about chatting with each other than working. And if I have to wait that long for food I at least think the fries should be fresh and hot

  275. Innovation is spelled with 2-“n”‘ Your current commercial has a typo. Need a new editor?

  276. There is a Wendy’s 1085 broad st Sumter sc #00002853. This is by far the worst business establishment I’ve ever wasted my time at. The manager does not run this establishment properly. All teenager employees hanging out the drive thru, picking and choosing when to take orders, having customers literally sitting in line for hours almost while they play and lollygag in the establishment. When you get to the windo if you actually ever get to the window they have no problem showing you they don’t care freely. They will talk to you like your just their friend or a classmate playing around.

  277. Customer: I bought a Taco Salad on Sunday June 6, 2021; and it mentioned a taco salad (combo) with drink and fries.
    Got everything and did not get the fries. I paid $10.58. These employees need to pay more attention to what they are doing. The Management there is not very good. The ph# there is 305-835-7535, 8295 N.W. 27th Avenue, Miami, Fl 33147. Miami, fl has the worst case of fast foods!! Trust me!!

  278. Did not get my money’s worth. Being gipped of a combo and you don’t get anything. The Host was Harrell #3319 on 6/6/2021 at 8:33pm/40248 – See the first email that was sent regarding the Address and Location, in Miami, Fl 33147. People work hard for the stuff and get gipped off. I did not get my fries along with the combo of Taco Salad and drink, but no fries. I might not want to be a customer if the have employees with no mind and conscience as to what they were doing. Not paying attention or just plain lazy.

  279. Surely by now you’re aware that your Wendy’s commercial has the word innovation spelled wrong or is that on purpose?

  280. I went to your Wendy’s location in Jensen Beach Florida I was standing at the counter for approximately 4 minutes had to employees go right in front of me and not recognize me or say will be right with you very disappointed especially when I was just the only one inside that store and two cars at the drive-thru

  281. AVOID AT ALL COST location at 624 S Memorial Dr, Greenville, NC 27834!! I place an order thru the app for pick up like I had done multiple times. Arrived at the drive thru and gave my name and was told they don’t have the order. Nothing else – no do you have an order confirmation, just no we don’t have it. So i pull into a space to verify I had the correct location and sure enough I was at the right location and order showed as being placed to go to the drive thru and pick up my order. So I get back in line and pull up to the window and again give them my information. At first I get the don’t have your order response again very rude and short. I let them know I have a confirmation if they would like me to pull forward. They come back on an tell me I have to come inside that it is ready at the counter. I let them know it says to pick up thru the drive thru and I have never had to come inside (kind of defeats the purpose). I should mention that it was 85*+ outside and I had my dog with me (kinda why I wanted to go thru the drive thru) Also why is my food already ready and sitting on a counter to get cold? After back and forth with multiple employees someone tells me to come around. I receive no response when I ask to the drive thru window? So I pull forward anyway. When I get to the window there are 3 employees standing there and 1 says I need to come inside like I had done something wrong and was a pain in her backside. She said that the order goes to the front register and they had a team meeting about it last Thursday and decided to make ppl come inside to get their order ahead orders. I tried to show her my phone that said to come thru the drive thru and explain that I understood this wasn’t her fault personally and SHE WALKED AWAY in the middle of me talking. I told them to cancel my order as I was not coming inside. I also canceled the order thru the app and then discovered that they charged me anyway. This is perhaps the rudest encounter I have ever had with someone in customer service. I have reached out to the corporate office but am guessing all of the local Wendy’s are owned by the same franchisee so will be avoiding them all unfortunately until the staff is trained and supported to offer appropriate (or even bare minimum) customer service. With the attitude of the employees I would not feel safe to eat any food coming out of this location either.

  282. The Wendy’s Restaurant located at 8645 South Stony Island in Chicago Illinois has the worst customer service. This establishment is unprofessional the workers are rude and disrespectful. I ordered my food and the attitude was awfully distasteful. I received my food and change back with no receipt because they are always out of receipt paper. The cashier and cooks are talking and playing and I waited in line for over 30 minutes just to order. This was and always is an awful experience when I visit this particular location. No management is on board because the place is running like a pack of wild animals. I can not believe that this business is operating in this manner. The food is over cooked and the employees seem to be there only to get a check. I do not recommend this location and I will not be back until something changes.

  283. Complaint!

    Your advertising with the “Major Bag Alert” song is the dumbest thing I’ve ever heard. It’s shit hop, mumble rap, trap rap garbage! It literally makes me want to vomit. The ad doesn’t even make sense. Fire the whole marketing staff.

  284. Yesterday, 6/8/2021, I bought my first Taco Salad at Wendy’s. I had tried once previously but it was late in the day and the location was sold out of all salads. I was very disappointed with the salad I received yesterday. While the ingredients that were included were all crisp and fresh, I felt 2 very important ingredients were not there. A “real taco” has red beans and meat along with the lettuce, tomato, cheese, salsa sauce and sour cream. I was very disappointed to not find any beans or meat in the salad. I feel you can avoid disappointing people with this salad by naming it more accurately- a “veggie taco salad”. Then people definitely won’t expect any meat and probably won’t be surprised by missing beans either. These 2 items are “hallmarks” of a real taco and consequently should be included in a salad bearing that name. I’m not looking for any remuneration and so I’m only including my name with no address. Thank you.

  285. Please contact me about and employee issue at your Rodi Road, Penn Hills, PA 15235 store. I was treated very rudely by a drive-thru employee today and want to have the situation addressed.

  286. Hello to whom it may concern, I want to send you some pictures of what was in my drink on 5/8/21 at around 8:15 pm, how do I go about to send them?

  287. My Daughter was hired and went through training but never got paid. She has tried to contact the Iowa City Iowa Wendy’s But it’s never been fixed. They have told her it’s in the mail, and that they will look into it but the woman who hired her is no longer there. If she don’t see composition soon we will contact the BBB.

  288. Staff has a very bad attitude problem. Rude, unfriendly, no smiles, Sharp tongue. I’m a 75-year-old Vietnam veteran previous owner of three restaurants locally, come off like hate white people. I always tip, even fast food workers at the window. I wanted to add four salads