Lyft Headquarters

Lyft Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Lyft Corporate Headquarters.

Write a review or read complaints from other customers.

Lyft Headquarters Phone Number and Contacts.

Company Website
www.lyft.com
Related
Corporate Address
185 Berry Street
San Francisco, California 94158
Company Contact
Logan D. Green
Position
CEO of Lyft
Phone Number
1-855-865-9553
Fax Number
1-866-292-2713
Employee Count
1,600
Twitter IDs
@Lyft, @AskLyft

What is Lyft’s Corporate Office Phone Number?

Lyft’s Headquarters phone number is: 1-855-865-9553.

 

What is Lyft’s Customer Service Phone Number?

Lyft doesn not operate a customer service phone line. They do, however, have a Critical Response phone number which is used in emergencies: 1-855-865-9553.

The best way to contact Lyft is through the Lyft app, or via social media, Twitter and Facebook Messenger.

 

What is Lyft’s Corporate Office Address?

Lyft’s headquarters address is:

  • Lyft HQ
  • 185 Berry Street
  • San Francisco, California 94158

Other Addresses:

  • Lyft New York
  • 31-00 47th Ave 4th Floor
  • Long Island City, New York 11101

How do I Contact Lyft Customer Support?

Call the numbers above or contact Lyft via:

The @AskLyft Twitter handle can be reached for Lyft Support.

Lyft’s Contact Us Help page can be found here.

Use Lyft’s customer service Email Form to ask a question.

Contact Lyft on Social Media:

Uber support on Twitter: @AskLyft

Uber on Facebook (Available on Messenger): www.facebook.com/lyft

Lyft Headquarters Executive Team.

Lyft’s Leadership Team consists of:

Logan Green – Co-Founder & CEO

John Zimmer –  Co-Founder & President

Chris Lambert – CTO

Jon McNeill – Chief Operating Officer

Brian Roberts – CFO

Raj Kapoor – Chief Strategy Officer

David Mausolf – Head of Acquisition Strategy

Veronica Juarez – Head of Enterprise Initiatives

Vipul Patel – General Manager, NYC

Rena Davis – Public Policy Manager

Boris Korsunsky – Engineering Manager

Adrian Durbin – Director of Policy Communications

David Baga – Chief Business Officer

Mathias Gug – Director of Engineering

Bakari Brock – Director of Business Development

Elad Ossadon – Senior Software Engineer

Sam Mazaheri – Senior Growth Marketing Manager

Arup Malakar – Software Engineer

Komal Kirtikar – Director of Product Marketing

Jimmy Young – Product Manager

Kristin Sverchek – General Counsel

Rex Tibbens – COO

Andreas Zodhiates – Manager: Fraud and Risk Analytics

Vaibhav Goel – Product Manager

Sameer Qureshi – Director of Product, Autonomous Driving

Nadeem Sheikh – Vice President, Self-Driving Vehicle Programs

Alexey Zakharov – Lead Android Engineer

Paul Thompson – Senior Driver Communication Manager

Prashanthi Raman – Director Of Public Policy

Wenbo Zhang – Senior Manager, Fraud and Risk

Amit Patel – Director of Enterprise Partnerships

Kristina Gibson – Head of International – Product

Evan Cohen – Director of East Coast Operations

Danyal Anik – Product Manager

Luc Vincent – VP, Engineering

Emily Castor – Director of Transportation Policy

Mihir Gandhi – General Manager

Jill Wetzler – Director of Engineering

Tariq Meyers – Head of Inclusion and Diversity

Balaji Raghavan – Director of Engineering

Cathy Wang – Manager, FP&A

Alison Lowry – Operations Lead

Maneesh Arora – Lead Product Manager

Frank Yoo – Director of Product Design

Yohan Bobcombe – Market Manager

Seth Melnick – Senior Operations Manager

Monica Ohara – Head of Acquisition, Growth

Mark Grover – Product Manager

Kristina Omari – VP, Corporate Development and Investor Relations

Benjamin Lauzier – Growth Product Manager

Brian McConnell – Head of Localization

Taggart Matthiesen – Director of Product

Marin Usalj – Senior mobile engineer

Cal Krome – IT Manager

Amy Fox – Director of Strategic Partnerships

Katie Dill – VP of Design

Robert Grant – Director of Government Relations

Peter Morelli – VP of Engineering

Steven Grady – Knowledgebase Manager

Joseph Okpaku – VP of Government Relations

Yann Ramin – Engineering Manager

Annabel Chang – Director of Public Policy

Ari Avishay – Director, Entertainment Marketing

Derek Kan – General Manager

Jon Walker – Transportation Policy Manager

Brian McGuigan – Senior Public Affairs Manager

Gil Arditi – Head of Machine Learning Platform

Paul Fisher – Senior Software Engineer

Tali Rapaport – Vice President of Product

 

Lyft Board of Directors.

Logan Green – Founder

John Zimmer – Founder

Valerie Jarrett – Former Senior Advisor to President Obama

Ben Horowitz – Andreessen Horowitz

Dan Ammann – GM President

Jonathan Christodoro – Icahn Capital’s

Sean Aggarwal – Former Trulia CFO

Hiroshi Mikitani- Rakutenç

Ann Miura-Ko – Floodgate Fund

 

Lyft Executive Team Contacts.

Please do not contact the executive team with complaints or questions.

Shannon Hassell
Sr. Customer Experience Manager
2300 Harrison St
San Francisco, CA 94110
[email protected]

Eric Burdullis
Senior Director, Customer Experience
[email protected]

Mary Winfield
VP Customer Experience and Trust
[email protected]

John Zimmer
Co-Founder & President
[email protected]

Mike DeJesus
Head of Client Services at Lyft
[email protected]

Lyft CEO
Logan Green
Co-founder & CEO
[email protected]

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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28 Customer Complaints for Lyft Headquarters.
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  1. I have been harassed by this company for 11 mos with unwanted phone calls. I told them I’m on the NO CALL list and to remove my number 4 different times. They still call between 7-10 per day I’m reporting them to the FCC and will follow through until this company is FINED!!!

  2. I got a ride from lyft 3 different times in the morning like 9 or 10 o’clock than out the blue 2 more transactions was done n I was sitting n the house at 1:31pm never ordered a lyft or cancel one

  3. I live in Sioux Falls SD. I have 2 transactions from California to my bank card these were 10/19/2019. please contact me to resolve this issue. As I am in South Dakota I did not request this nor charge to my account. my phone # is 605-359-4576 10/19/2019 @12:20 pm

  4. How do I contact you by email or live chat? I have tried the Headquarters phone number but I am unable to get through to a real live person in the weekend.

  5. This company has been scamming poor drivers by using us for our time, vehicles, gas, dignity, service…for free! I challenge everyone to go back and really look into each ride. How much time did it take? What was the distance? It’s obvious that a 30 min. ride was not 2 miles away. I just drove a couple 12 miles and at the end they “checked on” me with a text that I can’t reply to. Why would you ask if I need help when I need help and you can’t respond or let me respond with the option of 2 random dummy answers noone would pick. AND why would you log me out if you were worried about me!! You track everywhere else I go! Why stop in the middle of a ride! I know, was it conveniently during a streak bonus that you dq’d me for? I never get paid right with Lyft. There is always a battle. It stresses me out tremendously when I should be driving. If they cared they would surely have something to protect their front line in times like this. Instead they want to bs and take their tome in chat to yell you issue closed, it looks right.

    They do everything for the show but when noone can see they kick the little workers around like trash even though we give a good portion of our life and assets to represent them. We can’t even get a frickin phone call! Much less, get paid for the work we’ve already done. In fact there is actually a bonus that you must read right or they’ll trick you, for all you experienced fools. Drive this much, a little more, keep going! One more. You did it! You reached the number you need so that we dont have to pay you!!! Yay!!! Wtf! Im glad I really stayed up all night for that loudly promoted contest they keep updating me with…to tell me I got paid what we signed you up to do!

  6. Lyft is stealing from my account – I cancelled a trip due to the Lyft reservation system putting in the wrong date – actually not allowing me to put in a future date – and now Lyft keeps charging me fees – I am reporting this theft by Lyft of my account to the attorney general’s office. I demand that Lyft Immediately return the funds Lyft has stolen by accessing my account without authorization – and remove all of my personal information and account information from your system.

  7. Issues resolving acceptance rates!!! This needs to be addressed with IT support so we (drivers) can request to have an adjustment due to ride complications. Unacceptable communication practices with Lyft customer service!

  8. I was just in meijer’s in Belleville Michigan about an hour ago in one of your employees who was grocery shopping for someone was flying down an aisle almost hit an elderly senior couple the senior elderly man looked at her she turned around and said do you have something to say and he said yes slow down her reply to him was I’m working and he said there’s no excuse and she then told him to shut the called him a motherxxxxxx and when the guy who is a senior in elderly maybe in his seventies turned around to leave her comment was yeah walk away that’s what I thought that was totally uncalled for unnecessary and disgusting you do not talk to anybody let alone seniors like that if that’s the kind of employees you guys have I think maybe I should start a website to ban you guys and to let seniors know don’t dare use lyft I could not tell you her name cuz I do not know she had long black hair and a ponytail black jacket black pants but I’m sure if you called Meijer in Belleville they can roll the video back and see what happened in the dairy department

  9. I have been deactivated for a bogus rider complaint. I have been loyal and driving for Lyft 6 yrs 5 star rating an 15000 rides. I have given Lyft more promotion than any other driver. Just viewing my car advertises for Lyft. I would very much like to John Zimmer. He remember me when I was accused of having a concealed weapon an he discovered that was bogus. I need the work I have my wife’s cousin I take care of with bladder an kidney cancer. I have drove every night an day for Lyft during the Pandemic. I also was never compensated for the rides I put in. Other drivers were getting compensated for less rides than me

  10. I am a Lyft driver. A glitch in technology has caused a rider to cheat me out of a fare. Helo and Lyft support say nothing can be done. I am very disappointed and feel this is wrong and should be resolved.
    Driver Angela Wiley
    Oklahoma City Ok

  11. According to Lyft record, I was one of your 5-star driver during the last couple of years and I did my best to serve you and your passengers.
    It was shocking to me that you deactivated my account due to a false feedback you received from my rider. I completed around 4,000 rides and served as a 5-Star driver during my tenure of services with Lyft which mean I provided wonderful services to your passengers. I still believe Lyft cares about both its riders and drivers, and make a decision based on truth statements with evidence. Therefore, I would like to kindly request you to further investigate the issue and find the facts.

    Please feel free to reach out to any of my riders and ask them about my treatment with them. I challenge you if you received five negative feedback from the 4000 rides I completed, then deactivate my account for ever.

    Again, I assure you that it was a false feedback, and request you to assign someone not Mrs. poppy to investigate the issue deeply without any favoritism to me or to rider.

    Thank you very much for your understanding and support.

    Kind regards,
    Saboor

  12. I am completely unhappy. I have driven nearly every day since the beginning of the pandemic. You have many less drivers on the road, my pickup times are much longer, leading to less pay for me. Prior to the passing of Prop 22 for at least the last 6 months, you had multiple streak bonuses a day to help offset this, adding up to several hundred dollars a week on my bottom line pay. Literally the day after the passing of Prop 22, virtually every bonus disappeared and with very few exceptions. This has resulted in about 600-800 dollars less pay per month as a driver. I really think this is lame, you should be continuing to support your best drivers (I have 5 stars, 97% acceptance, over 5100 drives) in this time of reduced earnings. I would like to see my bonuses reinstated. Please don’t send me a rediculous response about how they are individualized and I should just check back in the future for more bonuses, I know how it works and it has cost me 1000’s of dollars in earnings.

  13. I understand thats Lyft is in the business of making money. I have been a loyal driver for Lyft for over a year and a half with a 5 star rating. And recently I got into a accident in route to a customer and because I didnt have collision coverage from my insurance company so Lyft isnt going to help me get my personal vehicle repaired either so I am at a complete lost. I was pretty much earning my living driving for Lyft so now Im out of my car and means to make a living and all that customer support offered me was to rent a Lyft express. I dont understand how a company that prides itself on treating the customers with a great experience but does not have the backs of its drivers that is the life line of your company making money. I lost my personal vehicle and wages trying to help your company to continue to grow and the complete disconnect and disregard for your drivers is completely appalling. Im pretty sure that no one will read this or do anything to help me get my car not a rental my car fixed but please understand that word of mouth and the internet is a very powerful tool and though Lyft wont take care of its drivers at least people will have the opportunity to know how Lyft truly values its drivers the ones that get out here and tear their cars up so Lyft can keep making millions while you pay us peanuts and turn your backs on us.

  14. I have been a Lyft driver for 4 years. Twice in last in the 2 months I have driven a riderto the airport with a dog that sheds so much I can’t pick anyone up until I drive 1-2 hours back home to clean my car so I can continue to drive. Cleaning my car takes about 45 minutes to vacumn the hair and clean the windows from the dog nose and licking . Service dogs should be charged if the ride in a Lyft car. Many riding transportation services charge for a pet.

  15. My money was taking off my card just now and I need my money back immediately just today they vfc took 10.19 off my card and the wont let me dispute an old charge this the 3rd time they charged me for this ride I want my money back this is robbery please contact me asap like today right now I’m at the store with my last and I cant buy my grandbabys diapers

  16. Lyft refuses to delete my account. I only used Lyft once January 2nd 2021. It says applicable by law they are required to complete the process of deleting Lyft. I find it unusual I’ve been going back, forth, back, forth past couple of days, cannot receive a simple confirmation email that they have done their part. Why are they holding on to my account. No live person, you store information you cannot remove. Why do they need to hold on to.

  17. Why don’t the charges on my business Lyft report match the charges on my credit card that the rides are billed to? I need to be able to match the expenses charged on the Credit Card to the Lyft billing report and none of expenses for the month of December match up. Can you help? The account is for the Orange County Fire Authority. Thank you!

  18. This is Fazlullah Saboor one of your partner driver, I was drove for Lyft more than 2 years and I was one of your five stars driver, but I don’t know why according to a fake Feedback of a person that I really don’t know about it, Mrs. poppy one of Lyft staff decided to deactivate my account without any proof from the person who give feedback. As you know in this hardest time of COVID 19 everybody wants to support the people, but this person deactivated my account.
    I request you please investigate about this issue.

  19. Fraudulently use my credit card to take a Lyft ride. Your support people made it seem like it was my fault and basically took up for them. I want a manager to call me. I actually drive for y’all and I cannot believe this is the way you treat people. 850-974-xxxx

  20. My name is Sean McBrearty. I drive for Lyft in the state of Virginia. Virginia has changed their inspection sticker to a Safety Approval sticker. I have sent this in 7 times and all 7 photos have been rejected. I have tried to explain this change to help/support to no avail. I even sent them the contact information for the State Police Capt. Maxey phone 804.278.5305 or email: Safty @vsp.virginia.gov. In charge of state inspections. So I am reaching out to you to help me and all of the drivers in the state of Virginia. Your people reviewing documents should stay up to date on any states vehicle inspections changes. This has been very frustrating for me. Thanks for your help.

  21. Driver named Rebecca pulled off as I was coming down stairs when I called her phone number it continually went directly to her voice mail I have lost my money and no ride! This is Jacksonville Fl

  22. My background check has taken almost two months with no end in sight and no valid explanation. I’m a 5 star driver with 994 completed rides in the past year with not a single complaint. I just desperately need this form of income and all I want is the ability to work and work During this pandemic.

  23. My background check has taken almost two months with no end in sight and no valid explanation. I’m a 5 star driver with 994 completed rides in the past year with not a single complaint. I just desperately need this form of income and all I want is the ability to work

  24. TODAY YOUR OFFICE SENT ME A STRANGE ALMOST ILLEGAL ULTIMATUM ABOUT SOME DAMDED DRIVER OF YOURS COMPLAINING I WASN’T WEARING A FACIAL COVERING !!! I DIDN’T EXPECT THIS NOR DO I DO WHAT ALL OTHER IDIOTS DO OUT THERE IN OUR WORLD!! I WOULD STRONGLY REMIND YOU.ALL IN MGMT THAT WEARING A FACIAL MASK IS NEITHER A FEDERAL/STATE LAW OR EVEN AN ORDINANCE BY THREATENING ME AS YOU DID, YOU OPEN YOUR SELVES UP TO A GOOD 4TH AND 5TH AMERICAN AMENDMENT FEDERAL CASE ON MY END!! MY PERSONAL CHOICE AN AMERICAN FREEDOM WILL NOT BE CONTROLLED BY IDIOTS IN POWER HERE PEOPLE!! REMEMBER THAT!!! ALSO BACK IN EITHER OCTOBER OR NOVEMBER I ACCIDENTALLY LEFT A PHONE IN MY LYFT DRIVERS CAR AND BECAUSE OF YOUR IDIOTS IN YOUR OFFICES IT TOOK 2 FUCKING WEEKS TO RETURN MY PHONE THEN TO ADD INJURY TO INSULT YOU THEN CHARGED ME A DAMDED DELIVERY FEE OF $15.00 AND USING ONLY YOU NOW YOU’VE NEVER IN OVER A DAMDED YEAR GIVEN ME ANY FREE RIDES ETC!!! WHAT KIND OF PISSPOOR CUSTOMER SERVICE IS THIS TRULY HERE PEOPLE???

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