Public Storage Headquarters

Public Storage Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Public Storage Headquarters.

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Public Storage Headquarters Phone Number and Contacts.

0.447242
Company Website
http://www.publicstorage.com
Corporate Address
701 Western Ave.
Glendale, CA
91201
Company Contact
Ronald L. Havner, Jr.
Position
Chairman, President and CEO
Phone Number
(818) 244-8080
Fax Number
(818) 553-2388
Twitter IDs
@PublicStorage

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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6 Customer Complaints for Public Storage Headquarters.
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  1. The Miller Place Mt Sinai Historical Society is reaching out to you and other Nat’l org. in our community to support restoration and preservation. Hawkins House Fundraiser. Can you support us?

  2. Its a problem for me that the company is not open all days in calender year. I know that everyone are entitled to their holidays, but you could atleast have a skeleton customer service phone number that is open on weekends and at all public holidays.

  3. Just a heads up for your customer service team. Most companies have a Twitter or Facebook customer service account these days, where customers can get fast help. I only have a small problem that i think could be fixed in 30 seconds. I dont want to be on hold for 10 minutes on the customer support hotline for that.

  4. My name is Elsa Campo. On Friday 01/20/2021 I had a reservation #65260174 to rent a storage unit in San Antonio TX.Had to change locations because the first location was far away from the place where i needed it. when I arrived to the new location I rented the unit, ask for the $! dollar free rent which is advertised and was agreed in the previous place, the manager told me he didn’t honor that offer .I signed the contract to rent the deposit because it was 5 pm and we had drive 4 and a half hours to get to San Antonio. I am very upset for this , that is not what your company is advertising including the site in where the unit I rented is located. That will be false advertising.I will like to have the $1.00 first month offer. I already pay $191.40 to rent this unit till march 01/21. hope to hear from your office as soon as possible. my phone # is 361-523-xxxx. Thankyou

  5. My name is Martha Williams. I have attempted in vain to speak with Fernando Sonco, District Manager, Inland Empire and Desert. His voicemail is always full and when I do leave messages, he never returns my calls. Therefore, I am reaching out to you for a resolution to my problem.

    COMPLAINT LOCATION:
    1351 Pomona Rd., Corona, CA

    PROBLEM:
    On February 9, 2021, I accessed your online system to obtain a quote for a 5×5 storage unit. My mom passed away and I had some items that needed storing. I live in Georgia. She lived in California. I found this Public Storage location online. In the process of completing the quote I entered C. Williams rather than M. Williams in the name section. Sometimes I will do it on purpose if I’m just information seeking. In this case, I decided I wanted to rent the space. I tried to correct the incorrect letter but the system wouldn’t let me correct it. I didn’t think it was that big of a deal so, I entered the remainder my information and paid for the unit. I planned to call the office the next day to correct it. I received a confirmation letter stating that my space was ready for use. The letter provided me with a gate code and the storage unit number.

    Upon attempting to access the property that same day, the keypad screen said that I needed to see the property manager and the gate would not open. It was after office hours, but it was before 9 p.m., which is the cut off time for move-ins. Upon calling the office the next day, I spoke to a very uncooperative person (I believe her name was Crystal) and she told me that unless I could come in and provide my I.D., they wouldn’t be able to rent me the unit because the account said C. Williams instead of M. Williams. I explained the problem with the name and asked her to correct it. She firmly repeated her statement that they are “unable to rent the unit unless I could come in personally and show my Identification. Just playing devil’s advocate here: it’s not uncommon or suspicious to have a name on an account and have someone pay the down payment. In this case, I am the same person, so even with the incorrect initial, I failed to see the problem. All the other information provided was correct. Remind you, I AM IN GEORGIA and she wants me to fly to Corona, CA to show her my driver’s license in person. To my knowledge there is no policy stating that I had to reside in California in order to rent the space. Again, so there should be no problem. The online system offered a means of renting a
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    unit without having to come in contact with anyone (I’m sure due to COVID19). I told her that was fine because I obviously couldn’t come into the office, so just refund my money. She very

    rudely told me they won’t refund the money because they have a “no refund policy”. I said that’s not acceptable. Please know that I am not an unreasonable person, if I had entered the property, entered the unit and used the lock, I could POSSIBLY see the point. However, Public Storage REFUSED to rent the unit to ME. Again, I didn’t cancel or change my mind, I NEVER ENTERED THE PROPERTY, NEVER ENTERED THE UNIT, AND NEVER USED THE LOCK. However, Public Storage has the right with pocket my money and, essentially, tells me to go to hell???!!!!

    After that phone called, I called the corporate customer service line and I admit I was extremely upset. I spoke with a very nice lady, who reached out to the location. She was told the same thing and the representative told her that she had never heard of this type of situation and it shouldn’t be that difficult to resolve. Unfortunately, she didn’t get anywhere either. At that point, she offered to reach out to the district manager herself because she, too, failed to understand why this couldn’t be resolved or refunded. I haven’t heard back from anyone, as of the writing of this letter.

    So, again, I’d like to recap: I never entered the premises and never took possession of the unit, but I’m getting charged for one month at $52. I never used the lock but I’m getting charged $19.99 for the lock. I never accessed the property or the unit and I’m getting charged $15 for the mandatory insurance on the unit, I never took possession or moved one piece of anything into the unit, but I’m getting charged a $24 move-in fee and I’m getting charged $1.25 for taxes. Subsequently, Public Storage is REFUSING TO REFUND MY MONEY DUE TO A “NO REFUND POLICY”!!!!

    Keep in mind, they did verify my license was a valid Georgia license and my checking account was legitimate. I can only surmise, at this point, that they never had a unit available or this is perfect way in a pandemic climate, Public Storage can generate income without actually delivering a tangible product.

    In reading some of the reviews on this location (that weren’t fluff reviews written by the location itself), I am not the only person this location scammed or cheated. I sincerely hope that Public Storage Corporate doesn’t endorse or condone these practices. At the end of the day, your Brand is being tainted by this location.

    ACTION REQUESTED: I would like to receive a full and immediate refund, so I can put this unpleasant debacle behind me forever.

    Martha Williams
    Unhappy Consumer

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