ADT Security Headquarters

ADT Security Services, Inc Headquarters Contacts.

Corporate office address, contact information and phone numbers for the ADT Security Services, Inc Headquarters.

ADT Inc., formerly The ADT Corporation, provides residential and small business electronic security,  home alarm systems, fire protection, and other related alarm monitoring services.

Write a review or read complaints from other customers.

ADT Security Services, Inc Headquarters Phone Number and Contacts.

Company Website
ADT Home Security
Corporate Address
1 Town Center Rd.
Boca Raton, FL
Phone Number
(561) 988-3600
Fax Number
(561) 988-3601
Employee Count
Twitter IDs

What is ADT Security Services’ Corporate Office Phone Number?

ADT Security Services’ Headquarters phone number is: 1-561-988-3600.


What is ADT Security Services’ Customer Service Phone Number?

ADT Security Services’ Customer Support phone number is: 1-800-521-1734 or 1-800-280-6946.

To get a quote, call ADT on 1-800-587-4198.

Other ADT Customer Care phone numbers:

Sales: 800-884-4226
Support: 800-521-1734

Sales: 888-244-4505
Support: 800-515-2216

Health & Senior Safety
Sales: 877-801-7387
Support: 800-658-7134

You can also contact ADT Customer Service on Twiiter by writing to the Twitter handle: @askADT.

The ADT Contact Us page can be found here.

ADT Headquarters Executive Team.

Timothy J. Whall

Jim DeVries

Jeff Likosar

Dan Bresingham
Chief Administration Officer

P. Gray Finney
Chief Legal Counsel

Jamie Rosand Haenggi
Chief Growth Officer

Bob Dale
SVP, National Account Sales

Donald Young
Chief information officer

Jay Darfler
SVP, Emerging Markets

Stephen Hopkins
President, Adt Canada

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

Please add your review or complaint below.

REVIEWS – Rate This Company with 1 to 5 Stars.

How do you rate your experience with this company?
[Total: 7 Average: 2.3]

66 Customer Complaints for ADT Security Headquarters.
Ask a question, share a comment, review or complaint for ADT Security Headquarters, here.

  1. We were robbed on March 9th, we called ADT the next day and then had
    to call several people, some in other states. It took almost a month to get
    a security system installed. They forgot the sensors on the windows and
    something on the front door. FINALLY, it was finished. We asked and asked and called and called about the $l00.00 gift card and have been
    given the run around including today!! And yet at least 3 times a week we
    receive in the mail – the promotion letter or card offering the $100.00.
    Today we received 2 identical letters. Both with photos of the gift card.
    I have talked to at least 12 people and each and every one gives me the
    run around, and says its not them, its another distributor, person, company etc, etc, etc. It’s hypocrisy that a company that supposed to protect, watch over and save can have so many employees pointing
    at each other. It’s false advertising, fraud and a lie. I will never
    suggest ADT to anyone I know. A letter in the mail will follow with copies
    to Better Business Bureau, the Governor, Mayor and your competition.
    I’m 86 and live on social security and you treat me like this. You should
    be ashamed!!

  2. Sir I am in Asia,have a good knowledge and experience in security, sales and work in hotel so if this company take abroad worker then please call me for work. Thank you.

  3. I was spoken to very rudely by an ADT scheduling employee. Also when asked to speak with a manager I was told by her “I will not get you a manager” I was was disrespected and not listened too. Called multiple number to document my compliant and got nothing but I’m we are sorry and we will note the file. When asked to be updated on the situation I was told there’s no updates it’s all done internal. So my appointment window was missed due to ADT lateness which is costing me money to stay home then I get spoken to disrespectfully and complain but really doesn’t seem to be a big concern or worry.

  4. I got home, disarmed my alarm, never turned it on. While sitting less than 10 feet from the system, I get a call saying ADT got a triggered alarm notice from my back door.
    Then ADT tells me, maybe my alarm is not programmed peoperly or crossed programmed with a nearby house😒 and I need to call customer services to have the issue figured out!

  5. Terrible service. My alarm went OFF twice and they did not call. DONT BUY AN ALARM from this terrible company don’t. CUSTOMER SERVICE TERRIBLE!

  6. I am looking for another security company. Due to the fact that you have lost your moral compass by advertising on Hannity-FoxNews channel, I cannot trust this corporation.

  7. I am 100% dissatisfied with every aspect of Home Defenders customer service, installation, fees and product. I would like to terminate any connection to the unscrupulous company.
    I spoke to the ADT representative/sales person and set up an appointment.
    6/26/18 ?Defenders showed up for a quote? $59 per month service
    They installed a Power box, Keypad and 3 door magnets
    On the tablet used I could only see where I had to sign. My bill was not discussed, and my 1 e-signature was copied to all documents.
    I was emailed the documents but it was too late, they were gone and I couldn’t reach anybody by phone or email.
    My total Investment for Pulse Tier 1A $2,005
    Monthly Fee $53
    Auto Pay $501 initial and $501 following 3 months.
    They did a partial installation and although I emailed, I couldn’t get a response for a return visit.
    My alarm went off when I was out of state and there was no communication from anyone or any service.
    ADT sent me to Defenders
    Defenders refused to return my calls or emails for 2 months.
    I finally chose to cancel service and lo and behold, a Defenders customer service representative said, I would have to have a technician come out and assess my home for the equipment already installed and then I could cancel for an additional $1,500 (I only had $501 to finish paying my contract.)
    I NEVER RECEIVED THE PRODUCT IN THE CONTRACT!!! yet I have paid through Auto Pay.

  8. I am customer with ADT since 2004 and seems ok with service I thought but in August , 2018 I tested my security system that really works or not. So I did test & didn’t get call from ADT. So I called them. So representative told me that she didn’t receive any signal & that’s why I didn’t here from them. So I asked her how to fix this? She said that has to send technician to check the system function correctly or not. I was told that she waive charges. But guess what that charged me $280. I called & talked to 3 individual & fought with them to correct bill. As per them said will take care (hopefully). But other ilegal I thought that they did was technician left from my home & he filled summary bill report while sitting in his car & acknowledge under my name & initial behalf of me by himself without letting me know to sign on that electronic device. It means I agree to pay any occurred charges & sent the above bill. When I called to dispute that bill, manager told me they can sign/initial behalf of the customer to close the business & I said to her that’s FRAUD. She said I don’t mind , they signed for me when I call for any issue at her home to check system. So I said that it means they can sign & charge customer any amount stating longer time spent to fix system.
    So if you call technician to check/repair your security system, please note total timings of technician to fix issue so you don’t get over charges.

  9. I would like to speak with someone from the executive office about ADT over charging customers. I received several adds from ADT stating free home security system at no cost to you for parts and activation. $99.00 plus tax for installation and the purchase of alarm monitoring system for $27.99 a month. Free 15 pre-wired door and window sensores and a $100.00 visa card. A free wireless remote control. N o where do it state you have to buy the equipment. My charge card was used to make a fraudlent charge of $156.88 on 7/24/2018 and I only called to inquire and in up making an appointment for 8/7/2018 to look into having an alarm installed and again I was charged another $153.70. I had no idea that this company had use my card and made a charge on the day I call to inquire about an alarm. I was told that they don’t take cash or checks, so I need to use my charge card. I gave my card numbers because I was told they don’t have a credit machine when the person come to install the alarm.

  10. One of your Representative name-Chris phone# 702.625.6430 and 916.587.2743 start to threatening regarding breaking security if I don’t give him the business. Very scary.

  11. Hello, My names is Sonia Depina. I have been a customer since the beginning of August 2018. The system has been been acting the way it should ever since. My front door is now not locking. I am in fear of the safety for my family. I need someone to handling this today. Please contact right away

  12. We have been using ADT for several years. Thursday morning I set our house alarm and left to do errands.
    ADT called my wife to inform her that the alarm was ringing and asked if they should notify the police. Five minutes later my wife called me to advise our alarm was ringing and said front door/basement door was open.
    I immediately returned home and turned off the alarm. As I suspected no doors etc were open. The police came and spent 15 minutes checking every part of our house
    I asked my wife to call ADT and set up an appointment to come and check the system. She was met with why, your husband probably didn’t set it properly, does he know how to set it and he probably set it and left a door open
    All utter nonsense and gibberish. As an aside while we all make mistakes I have been setting this alarm for forty plus years and leaving the front door open is not something that is ever done since it has to be locked with a key. When my wife said I would like someone to come out she said why and you will be charged if there is nothing wrong. Frustrated my wife said thanks and hung up. She called back because I was incensed with the non level of help. The next person said maybe you have a low battery and you should change it. Finally she agreed to send someone. George showed up the next day. Extremely Competent and very professional. The two contacts on the front door and basement door were no longer working properly. He replaced them. He was polite, sincere and a very good representative of your company. All your employees should be so professional
    As an aside we have a maintenance contract and neither of your phone people picked up on that

  13. I would like to tell you I jave never in my life had such poor customer service in my life. April and Another rep were literally argueing on the phone and couldnt figure out out was put. The co operate as they said they were lied as well as I looked it go online and now jave contacted yhe president via email’. I have been in customer sevice my 3t plus years and never have heard or can even believe tgis happened. And they wang me to stay with their company and I have to pay out my contract??? Wow this is the worst customer service experience I have ever had and pay out my contract I dont think so. Crystal Sage

  14. I found out on 14 Nov that my 6 window sensors had been installed incorrectly a year ago and had not been working properly. THey were installed to set the alarm off when the windows close verses open. I found this out by the 3rd technician that came out on 24 Nov. The 1st tech that came out on 14 Nov stated I needed a new panel. later that same day the second technician came out and installed a new panel (at least he said it was), a day or two after receiving this panel the error light came back on. When this error light (orange triangle) come on i am not able to arm my alarm. On 24 Nov another tech came out to reinstalled window sensor, the orange triangle was not on. The next day it came back on and I have not been able to arm my system again. I have called ADT once again and they are told me they will have a tech come out to see what the problem is , tomorrow. I do not have the leave to keep taking off to be home for them to continue to come out so I ask the customer service rep at 830 am on 26 Nov to have a manager call me, @ 1034 I have yet to hear from a manager. I really need a new panel, different one than they are installing and for the technician to be able to come to my home after 3 pm. I fail to mention that the 1st technician that came out did inform me that 80% of the called they received are on these panels. ADT probably should stop using these since they have so many problems. I called the 561# on this page and no one answer. I sure pray there is no one else going thru this nightmare. I am a loyal paying customer as a matter of fact I normally pay 2 – 3 month at a time on my bill and really believe i deserve better service than I am receiving. CAN SOMEONE please help me resolved this issue.? Please
    I am very disappointed that i have had an ongoing problem for almost 2weeks now. Still waiting to hear from manger.

  15. I called to get information on the possibility of getting residential security from ADT. I was basically offered $99.00 Installation, $58.00 per monthly fee. I was advised that the installation fee would be due at the time of the free consultation appointment if i choose to contract for 36 months.
    However, They needed the last four of my SS# and a credit card to secure an appointment.
    Before days end a charge for the installation plus tax was sent to my bank for payment. The consultation appointment was for one and a half weeks later.
    Fraudulent business practice starting from the first day of dealing with this company a distributor of ADT which they failed to tell me.
    i hope to get my money back I certainly don’t want a security company that can not be trusted.

  16. The company is a thief by itself. They are supposed to protect from the thief but they are doing the same. They promised you a good protection but they want you to pay to them $14,500 for equipment plus installation fee, plus payments for 2 month and the next month they charge you again. If you cancel service with them to get your money back will take more than month. If you call them they promised that everything is ok but it’s not. If you smart you will never ever protect your home with them.

  17. I am very unhappy with your service. I have been paying for 4 months for a camera I don’t have. I have called numerous times, but nothing has been done. What can I do to resolve this? I have signed a new contract. I want to cancel but cannot because it costs too much. Help!!!!

  18. I have been a customer for nearly 8 years at multiple locations. I am currently being transferred for work and will not be in a position to utilize ADT services for some time. I have just been told my final bill will be around $600 due to the “75% of contract” clause. Due to your inability to recognize your long term clients, I will never use your services again. Please do not tell me about a credit as I will not be in a position to have security services for at least a year. The average person cannot afford to let $600 rest in your account for that length of time. I find this type of respect for a long term customer to be unacceptable. So trust me when i say will NOT use your services again and will do everything in my power to make sure no one i know uses your services either. Thank you.

  19. I was treated very rude by adt after being a good customer for over 30 years , I was told my years with adt means nothing everyone is going to know how you treat your customers. AS a reminder if you dont have customers you dont have a BUSINESS.

  20. I was charged a $500 fee for cancellation when I requested to relocate my service. The representative apologized for the company error but refused to refund me my money and requested I get a lower grade service and upgrade at a later time. I am in the process of filing with BBB and would like my money refunded now!

  21. I have paid my bill on time and in full the past 5 months. However I keep receiving late bill notices and my payments are not applied to my account. I have called and tried to fix this matter. I have been victim of identity theft and information on my account was compromised. I reported this as well. When my account was established again, the Visa reward card has not arrived to me in 4 months neither has my account information been corrected.

  22. I have continued to have issues with customer service over the last few weeks.  Today I was just yelled at by a representative whom I thought was a supervisior (Susan) who was supposed to help me understand the charges to my account.  Instead she got frustrated and started to speak with me in a discouraging manner. All I wanted was to understand my charges and find out what happened to the equipment credit that I was promised.  Before speaking to Susan today I spoke to Aree about a week prior.  She was supposed to send me a copy of my itemized purchase with the break down of prices.  Aree ABSOLUTELY REFUSED to help me over the phone and said that she would email me this document and then I would have to call her back when I received it.  It has been at least a week and I still didn’t receive anything.  I honestly believe that she just didn’t want to deal with me.  The purpose of today’s call with Susan was to get the customer care and the information that I had not received from Aree and needed.  Susan got so frustrated with me asking her to go over it again that she said that she has already gone over this with me and said what else can she do since I dont understand.  I asked her to calm down and that there was no reason to speak to me this way.  I asked to be transferred to someone who would be more willing and patient to help me understand.  After i was treated this way by another “supervisor” from your company it is time to reach out to a Corporate Manager or CEO.  I understand that the peice of equipment that I had returned had been one of the items that my credit was used on and therefore I will not be given that credit back towards my account (your supervisor Susan made that abundantly clear) but at this point I just want to make sure that your company sees the misconduct of the support staff that you have in place.  The last person that I spoke to was Jasmine and at this point I was already in tears and just wanted the phone call to end.  I placed a complaint with her about Susan and Aree.  Jasmine offered to go over again with me but I declined due to me not being able to hold back my tears and speak clearly anymore at this point.  Jasmine said that she would have someone go over the recordings of the conversations.  I would like to have this matter reviewed at a higher level.  I also have all the phone calls recorded.  I will no longer refer friends and neighbors to this company no matter how good the doorbell camera or equipment.  And I will also be leaving feedback with the Better Business Bureau.  I would appreciate being contacted on this matter.  Again at this point I am done with the account charges, I just want to be heard about the gross misconduct of your “supervisors” and representatives.  Thank You.  -Susan D. Elalaoui Belghiti (407)722-xxxx

  23. Hello
    I am a returning customer and regret calling for a quote. I was contacted by a sales representative by the name of Garrett Love who came out to my home and gave me an estimate for alarm installation. The cost would be over $500. He threw in an indoor camera free of charge, however, forgot to add it to the contract because we made a few changes to the order. The day the installer arrived, he informed me that it was not on the contract. I called Garrett immediately and he apologized and explained that he would get it approved asap and that his email was proof that I would be getting the camera. Its been almost 3 weeks and I still dont have an indoor camera. I have called customer service twice and have been given an option to purchase a discountedncamera. I feel that is very insulting to offer me a discount when I was promised the camera for free. Today I was told that they would send another email to Garrett and his supervisor, Karen Ayala, who both have not bothered to call back and make this right. It is very disappointing how bad customer service can be. I wish I would have read the negative reviews before signing this contract. Im writing this email to reach out to the corporate office to investigate this matter.

  24. I had a service person, Anthony from Defenders, damage my walls and ceilings with installation. He took monitors and sensors, and tax paperwork and W2’s, and my property tax bills. They sent an additional person, since the services were not working, Valerie, whom took a personal fire alarm, and did not correct the problems. Also, Anthony disconnected by personal landline and I had to have Comcast come in to correct it. I tried to cancel my service when I called them, and since Anthony never left me a copy of my contract, as it was done on his ipad, and said it would be emailed to me within 48 hours, and never was. He also never left me a copy of a cancellation form, should I care to cancel. All he left me with was damage to my property, taking items, and a pamphlet about ADT services I called and reported theft to local police, called bank to block them from taking monies from my account (they, my bank, also made a conference call between myself, ADT and then transferred to Defenders with bank on phone to make sure a third party heard them with me), and also a complaint to BBB. I then called the corporate offfice and spoke with Carla, the assistant to the CEO with the Presidential Team whom said she would send Defenders an email about this, and about cancellation of these services, with a cc to me or at least an email letting me know she did this. All of this is just wrong. Two days after ADT installation by Defenders, I removed the original items, and had a new security company services started with out problems!! I am just sick about this. I am also a senior and was treated as if I had no value as a customer, let alone a person.

  25. I was give an appointment for a tech to come out because my system has been off line for 1 week. The tech was suppose to arrive 8-12 today. Someone changed my appoint of 12-5. I m angry because my system isn’t working and they still expect to be paid and someone changed my appointment without my knowledge. Glad I’m not under contract, im considering dropping them.

  26. I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

  27. My experience with the company is that once they have you as a customer then they make it hard for you to contact them with any problem. For example i was unable to get through at all on the customer support phone number today.

  28. My complaint is that it is too difficult to get through to customer support department. I tried several ways, email, phone and finally got through on the customer hotline.

  29. I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.

  30. I am trying to contact to apply for a job. Do you have a jobs and careers phone number, or can I submit my job application online?

  31. I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

  32. I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

  33. I would like to know if I can speak to a customer representative in person if I drive to your corporate office headquarters in office hours. I live nearby.

  34. Hello I purchased a package back in Msy 2020, your representative misrepresented your company by saying I would receive a security package and with the benefits I would get would not have to pay anything but I need up paying around 2300.00 for basically sensors. 2nd we were supposed to get 2 outside cameras and a door bell camera and the tech said once we get our internet he would come back to install but he didn’t and we have gone through to many people to try to resolve this or have not been able to contact anyone. We also did not get the 100.00 gift card as promised. The last service person told us to contact customer service again but I have not been able to speak with them. I moved here from Maryland and gave up my previous security system because what the representative told me what I was getting and it ended up not being the case. 1st I had to pay about 2300.00, then didn’t get the cameras and 100.00 gift card as promised, please contact me, thanks

  35. Hello. Today, September 28, 2020, I noticed the yellow triangle (trouble) light was on, on my Security Panel. I called ADT, and after getting to a Live Agent, she ran test on my security system to see if the alarm was reaching the ADT Security Center. She said the alarm did NOT reach them, so she was going to send a Technician out on Friday, October 2, 2020 to check the Wall Panel. Around 3:57 p.m., I received an automated call from ADT stating that an alarm was set off at my house, but was later deactivated so they would not be responding to the call. I called back and spoke to a human and told him about my call this morning. The alarm from my house to the alarm center just came in around 3:57 p.m. is what he told me, and from the same door, The Laundry Room Door. My concern is in the HUGE delay it took for my alarm signal to get from my house to the ADT Security Center – about six hours? I would like an explanation for this. I am having to stay off from work for this technician to come to my house. Are relays really that long? I haven’t had a need for emergency to respond, but if its going to be 6 hours, what is the purpose for paying for this service. Explanation, please. Not happy at all.

  36. i was calling ADT to cancel installation in my home and to refund my fee back for installation. they keep hanging the phone up on me. i will call the better business bureau and take you to court for my money i want my money. you cannot force me to take adt when i do not want it

  37. Your technician did not show up for a scheduled appointment (swapping out the cellular transmitter) twice this month: once on November 3 and today (November 21). Nobody called to let us know that the appointment would not be kept. After you failed to show on November 3, I was contacted on an almost daily basis to reschedule the appointment. Once I rescheduled, your technician still didn’t show up. We’ve been ADT customers for over ten years. I’m thinking of dropping ADT and going with another company

  38. I have had ADT for well over 20 years now! I have had More Service Calls under the Service Manager in my Area James Gleason (Jim) than I have in my Tenure of over 20-YEARS! My Cameras Are Constantly OffLine and the Police Are Constantly Dispatched. I hate Having To Schedule A Service Call So Very Much! I asked What Do We Need To Do, In Order For This System To Work. I am a 64 year old Disabled American Female Veteran and I need my ALARM. I keep having Trouble, Trouble, Trouble almost DAY NOW! Pretty Please Help Me!

  39. I’m a current customer with ADT in California I’m in the process of relocating and I need my security system I called yesterday around 10 am I was on the phone for 4 hours and nobody was able to help me get my problem fix and when I finally was able to speak with a manager this manager left me on hold for 7 minutes and never came back

  40. I would appreciate your help is resolving “headaches and constant Harassments from ADT”.
    1) My primary residence address is 4705 Regency Trace, SW, Atlanta GA 30331. This is active, I don’t have issues with this.
    ADT has NOT provided services and yet charged me in tune of about $2000 on RENTAL properties past 2 years or so.
    I have had to contact my Bank Wells Fargo to STOP payment

    2) Rental property 7382 Ovis Lane Riverdale, GA—This has been a headache. This account has not been active since past 15 -18 months or so. The first tenant left 15-18 months ago and I wanted to cancel since last 15 months but it has been one problem or the other, I called several times but was told I am tied up till contract lapse. Even now that 3 years is up the cancellation is becoming issue, I have made several calls and been bounced around.

    3) Rental Property 2475 Barge Road Atlanta—This account also has been active for over 2 years and my bank account charged I was called by billing last Wednesday Thanksgiving Eve and went from one agent filling, to account and then cancellation. I got assurance that the account will be cancelled. To my surprise I got a call yesterday that ADT wants to up grade the system I asked to be cancelled. This does NOT make sense it seems ADT is Hell bent to sell services NOT needed or wanted.

    4) Rental Property Unit B1 2609 Henry Street, Augusta, GA 30904. This account was established 2012, I cancelled after 3 years; I vacated the house over 2 years ago and rented out. I cancelled the month to month and noted out of Greed ADT continued to debit my American Express until I called again to cancel couple of weeks ago.

    I had to contact my bank about 4-5 weeks to deny any direct pay from ADT. Yet this harrassment continue after ADT had debited my credit card or direct bank to the tune of $1500 from the inactive accounts over the last 2 years plus.

    I appreciate your help and referring this email to the appropriate person that can help. I hope I get some resolution and made whole.
    I may take other actions for restitution.

    I will be happy to answer any questions that you have.

    Yekeen Aderibigbe,
    404 840-xxxx

  41. I have had my ADT system installed since September 4, 2020. I mailed back my visa rebate form about 10 weeks ago and did nor receive the rebate. I reached out to customer service who informed me that they would send me a check in the mail for the rebate in 2 weeks, it has now been 4 weeks. Who do I need to contact to recieve this rebate? Or is the rebate a hoax to convince someone to get your product installed? Very disappointed !

  42. An ADT sales rep rang my doorbell today, minus a mask. Asked if I was the new homeowner. Yes I am. He then asked if information on ADT was included in my sales agreement. No it wasn’t. He said they should have included it in our sales agreement. Really? What business is my home buyer agreement of ADT’s? When I complained on their Facebook page, I was told to put up a no solicitor sign on my house. I’m more inclined to put up a sign that states “All ADT employees on this property will be considered to be trespassers and will be shot on sight”. I will NEVER use the services of this invasive, rude, condescending company.

  43. Ihave had 4-5 visits and doorbell issues. And this last visit my security door key is missing. Which i only used while the technicians were in here. One is trainee shadow and very looming at everything. My security door individual is missing and i suspect the trainee cause he commented i put it in my pocket.i am concerned because he is too observant and looks at stuff he shouldnt.The othero ne Don is working with the issue as the trainee hans it in or near house and porch. Its enough that they need your phone access to attempt to fix problem. After this 5th visit its still not solved.
    My concern is how exstensive is the background check on these people.
    I Have a day care where children will be. And no front door camera or doorbell camera?

  44. I moved and transferred my service to my new address why are they charging me $119.22 when I transferred my services you give new people no charge to get services I have been with you since around in the 1970s and you come up with this for long standing customers I called in about this bill on December 7-2020 talk to Christy she told me she took the $119.22 off of my bill then today January 4-2020 I get this bill again for $119.22 I hope you get this bill taken care of they changed my account number from 1250xxxx to 4022xxxx this is the second time they changed my account why don’t they leave it the same my name is Anna Rice new address xxxx Rainview Circle Louisville Ky 40220

  45. I have a complaint against ADT because of: 1. lack of communication 2. given wrong information by representatives 3. stating a charge was rejected with my bank which was never received 4. charging me for an amount not seen on my contract three months later.
    I am requesting a call back to settle this once and for all because I called today (01/19/21) and spoke with a representative that stated I had a zero balance and there was nothing on my contract that showed the said amount due.

  46. I called in to cancel the service that I recently started because the package I was quoted over the phone and what I was given when the tech came to install was not the same. I did not know I had to qualify for all of the additional things that would protect my home. I spoke with a customer service rep today that was extremely rude and combative because I was calling to get information. I still do not have the system completely installed and I am being charged full price for equipment I have not received. At this point I just want to cancel the service and I am being told that I cannot. I do not think this is fair. Whether a contract was signed or not I do not have the full system installed to know if I am going to like it or if it is going to work for me but I am being told I am stuck with something I have not fully been able to use for the next 36 months. I will not be recommending ADT to anyone at this point. I want out of this contract.

  47. Can someone please assist. I’m getting the run around about replacing my equipment that is now not working that I had insurance on for the last few years that they will not honor. My current ADT equipment for what I’m now being told is now discontinued and has been for some time without our acknowledgement while paying for this insurance to cover these items for repairs or replacement.

  48. My security panel is defective/ However I had no idea about this! I am leaving out of town and it’s an emergency that my house is secure. However, my house will be unsecure and I am worried I leave today! This is an emergency!!

  49. I have been a loyal customer for 4 years I just recently moved and a representative attempted to charge me 1100 for my equipment , so I told him I need to check around, we’ll another ADT rep offered the same deal for 0 equipment cost, and now that rep has been locked out of my account and I’m being forced to go with the guy that is charging me 1100 and not the guy that I can get the equipment from for free !!!!! This doesn’t even make sense ! Why would I have to go with the 1100 choice and I’m a valued customer I would think as a company you would want what’s best for the customer ??? Someone please make it make sense !

  50. On January 25th art technician came out to install new key pad back panel,I also had him replace the batteries that were 5 years old. The only way I can arm and disarm my system is from the keypad. My phone will not connect through the app. I called ADT even though they created this problem I have to wait till February 8 th to try and get this problem resolved. This is very poor customer service in my opinion. They have no problem taking my money but do have problems correcting their problems. I was told if the system did trip it would reset itself in 10 minutes. Ten minutes of the alarm going off would drive my dogs crazy. Very dissatisfied with the service!

  51. Today a ADT Tech came out to my home to change my door sensor and when he left he bent down and stole a package off my porch. I have the whole incident on footage.

  52. I want to complain about your ADT BLUE system that I have had now for 30 days as of today. I was not told all the information I needed to make an informed decision on whether to use this service or not and am furious. I have had this system for 30 days today but keep getting emails that my service is going to be disconnected because my bill is 31 days late. Also I was not told o needed to file for a permit for this system and have not been monitored this whole time. When I tried to call customer service they were very rude to me. If someone does not do something about all this I am going to contact the District attorneys office and file against ADT for deceptive trade practices! Please advise

  53. In December 2020, I called and cancelled my contract. I was told not to return my equipment. Now I am getting billed full price, when the contract only calls for a 75% early termination fee. Please send me a corrected bill.

  54. I have been with ADT for 17 years
    A doorbell with cameras was installed on July 14, 2020. The doorbell would go off line. Several technicans came to my home and couldn’t get the doorbell to work. Another doorbell was installed. It didn’t work. The technicans said they stand moment and b e believed they could fix the problem
    To no avail they could not get it to work. On. July 28 the doorbell was removed and the original doorbell was installed. I have sold my home so I closed the ADT account
    I am building a new home. I closed the ADT account. ADT drafted my account for 420.00, the cost of the doorbell cameras. The equipment was taken out of my home, therefore I should not have been charged at all. I called in complaining and I was refunded the 420.00. Next ADT attempted to take 2,056.00 out of my bank account workout my authorization. I feel that I should not be charged because your equipment was faulty and technicians could not get the equipment to operate properly. I am appalled that ADT would treat a 17 year customer such as myself this way. I am requesting that this charge be removed. Your technicians really believed they could fix the problem. Thank you in advance for your help and cooperation with this matter.

  55. I have had the security service for 7 months and I’m that timeframe the doorbell camera has malfunction twice with a critical internal battery failure. This is happening after a 2 day charge/ or 8 hour charge. I tech came out said the camera was bad ordered a new camera, camera came and service tech installed it on January 11 2021. Full charged it went bad in a couple of hours with same error message critical damage to internal battery. Called today reported issue, service set me up with another service tech visit for Feb. 12, 2021 and then I received a email saying they canceled my appointment after I would purchase the 200.00 doorbell camera.
    I am very dissatisfied with your service and would to discuss gracefully being released from my 2 year contract. Could someone please contact me

  56. I ordered and pay for an alarm/strobe light last month,
    and I still do not the unit installed. If for some reason they cant produce same, please credit my account ($289.00)

  57. Also, I have been waiting to have a new battery installed.It has been indicating LOW Battery. It has been a month since I reported same. STILL WAITING!!!!

Leave a Reply

Your email address will not be published.