ADT Security Headquarters

ADT Security Services, Inc Headquarters Contacts.

Corporate office address, contact information and phone numbers for the ADT Security Services, Inc Headquarters.

ADT Inc., formerly The ADT Corporation, provides residential and small business electronic security,  home alarm systems, fire protection, and other related alarm monitoring services.

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ADT Security Services, Inc Headquarters Phone Number and Address.

Company Website
ADT Home Security
Corporate Address
1 Town Center Rd.
Boca Raton, FL
Phone Number
(561) 988-3600
Fax Number
(561) 988-3601
Employee Count
Twitter IDs

What is ADT Security Services’ Corporate Office Phone Number?

ADT Security Services’ Headquarters phone number is: 1-561-988-3600.


What is ADT Security Services’ Customer Service Phone Number?

ADT Security Services’ Customer Support phone number is: 1-800-521-1734 or 1-800-280-6946.

To get a quote, call ADT on 1-800-587-4198.

Other ADT Customer Care phone numbers:

Sales: 800-884-4226
Support: 800-521-1734

Sales: 888-244-4505
Support: 800-515-2216

Health & Senior Safety
Sales: 877-801-7387
Support: 800-658-7134

You can also contact ADT Customer Service on Twiiter by writing to the Twitter handle: @askADT.

The ADT Contact Us page can be found here.

ADT Headquarters Executive Team.

Timothy J. Whall

Jim DeVries

Jeff Likosar

Dan Bresingham
Chief Administration Officer

P. Gray Finney
Chief Legal Counsel

Jamie Rosand Haenggi
Chief Growth Officer

Bob Dale
SVP, National Account Sales

Donald Young
Chief information officer

Jay Darfler
SVP, Emerging Markets

Stephen Hopkins
President, Adt Canada

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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162 Reviews and Complaints for ADT Security Headquarters

  1. After being a customer for 6 years without being late on my bill, I have been trying to cancel my contract since September 2022 with no success. I have made countless calls which resulted in hours long wait times only to be disconnected. I have spoken to several representatives which transfers you back into the dead in system. Two representatives back I explained the above and I wanted to avoid another new ongoing payment, he disconnected my call and charged my card immediately. After several more attempts to get an ADT representative I was forced to close my credit card account to prevent fraudulent charges. After several more attempts made I spoke to another representative and he told me he had the power to close out my account. He made several attempts and offers to entice me to continue services with ADT and I informed him thank you but I still wanted my account closed. He apologized for the difficulties of trying to close my account and told me that I have a 0.00 balance and that my account was being closed. Now the billing department is contacting me that I still owe 162.00 because of my forced credit card closure that they can’t be billed. I consider the 162.00 be fraudulent attempts to bill my credit card and of the lowest business standards for a company like ADT.
    David Tatro
    xxx Brooksby Way
    Alcoa, Tn 37701
    865 894-xxxx

  2. I’ve been loyal employee for ADT for the last 39 years I got hurt while on the job 2019 I’m going to be a little desperate at this point cuz I thought that ADT go to have my back after so many years I had to get a lawyer because ADT after so many months of two surgeries and going to rehab got rid of my insurance they also offered me a desk job and this is on the Pompano office which never materialized now I’ve been trying to find all the work because ADT it’s not providing my job or my work or the job today promise me so in the meantime like that love working for the company I wish that they will give me my job back at this point like I said contacting to see if anybody from corporate will pay attention to this situation that I’m having like I said I love working for the company I’ve been there 39 years I wish I could end my career there at this point don’t know if anybody could reach out to me my phone number 239-404-xxxx my full name is Raymond Maldonado again I’ve been with you all since 1983 and the hope to hear from someone to see what can be done about my situation thank you

  3. 90 year old tried to cancel his account. Future living arrangements not fully resolved but Security system not needed. Customer service transferred 3 times , on hold and call over 38 mins only to be hung up on.

  4. My video doorbell is not working and I have had two telephone appointments with them to trouble shoot and neither of the appointments was kept. The first one they called over an hour late to reschedule and the second one they never called so I called them and was told my case was closed. I waited home and they never called the second time. I have even have my call log that showed they never call my telephone. I can’t believe with everything was verifiable they lied and said they call my home and no one answered. Funny they didn’t leave a message that they called. I still have an answering machine. I can’t believe they are so bold as to lie about calling me and closing out my case. I can’t wait until my contract is up, I will be canceling my service with them and would never recommend them to anyone.

  5. Upgraded system with extra cameras, hasn’t worked since installed. Have had 4th service call and continues to say CELLULAR Failure. Please fix or remove system. I’ve spoke with (Mark) manager and he was useless. We are paying $88 dollars a month for no service. Been a customer for over 10 years

  6. My name is Anthony, I am active military I have orders to move from my house. ADT is charging me $289.47 for equipment installed. Under the Servicemember Civil Relief Act, I should not have to pay this amount, it should be waivered. I was paying installments of $7.43 monthly. I am under military orders and should not have to pay this balance of $289.47. Please waive these fees!

  7. Got your service in February, moved in March, waS told can’t cancel contract or even return equipment.
    Since then I’ve been charged $1,157.35 (March 7) and on April 10, $2033.18.
    Now I not only want to cancel, but want my money back.

  8. All I want is to be able to see the office camera on my phone. There is one DVR. And six cameras. That’s it.
     1.  I originally called about two months ago, first off  I had to wait about three weeks for you guys to come out on a service call. When the tech does get there….he is able to do nothing. I am out of town on business, and he tells me on the phone that I have to have “my phone” there because it is the primary number. I said fine, then change the primary number to one of my employees phones. (It could not be that difficult) And he says he can’t, because “HE ALREADY CLOSED THE TICKET”, and I quote!
     2. That was March 15th. So I call to set “another appointment”……….. and I am told it would be April 6th before you could come back. ADT is making me wait three more weeks because your tech was lazy! So I set up anyway and your tech came out on April the 6th.
    3. He walks in and immediately starts looking at the Hikvision box. A few minutes later he tells me he can’t find the power cord. I just casually say it has to be here, maybe the last tech took it. And he goes BALLISTIC. Immediately starts muttering he doesn’t have to take this, that he is not going to be accused of stealing, and WALKS OUT.(I found the cord about two minutes after he left).   All that “damage” talk he put on his report is not true. Nothing had been damaged.
    4. This has to be a very simple task, but the techs are not solution oriented. It would probably take about five minutes tops with a tech that knew what he/she was doing. 
    5. So if I called again I am sure ADT would make me wait another three weeks to come back out. Customer support is non-helpful, as they say there is nothing they can do. Pathetic really. ADT could send someone out here that knew what they were doing and get this done IF you/they wanted to. 
    6. Anyway…..what would you do in my situation? Something as simple as this? And making me deal with this for over two months and three service calls.
    7. Joshua….14 years of drafting my payments and then to be treated like a dog when I do call in, is unacceptable. I will not forget.
    John Hauk 817-999-xxxx cell

  9. So I would like to share my experience with ADT.I had an alarm system camera and google doorbell. The doorbell has not worked since install. I have had 4 techs out all telling me different things.Finally came to oh you have to hire an electrician to put in new doorbell transformer.Not happy WHY was I told this before install.So i did hire an electrician that cost me another 187.00 on top what I am being charged with you all.Well the nest still does not work with the doorbell.I have been more than patient with this.I feel number one I should not have had to pay another 187.00.I have given you all every chance before I go to the better business bureau.I am so very unhappy.You sold me the system I trusted I was getting what I was sold and it’s been a nightmare.And now I’m out another 187.00.You can look up all my service calls. Teresa Kenyon 727-480-xxxx

  10. Some how your system canceled my Easy Pay account and started to charge a another customer my fees. Someone in your billing department made an error. I found out because I received a paper bill.

  11. Please help me! I am beyond frustrated!!
    This is my up-tenth call to Safe Haven/ADT installation company for an alarm issue since initially being installed in July 2021.
    I must say and mentioned before to previous techs that on the day of install the technician took nearly 5-6 hrs to install a system that had once existed by the previous owners and during that install had several techs stop by to seemingly to ask questions or help to do the install. My thoughts were that he was inexperienced.
    On more than one occasion I have had a senior tech and supervisor sent to repair/investigate my alarm issues. Please check the ADT Safe Haven service call log for previous times and issues for which a service tech came out to my residence. Dating from Aug 2021 until current year 2022. As a result the fixes included replacing equipment as well as somewhat insulting me that it was user errors.
    The latest problem occurred, 13 March 2022.
    My alarm was set to the alarm stay mode. I had been home for 2 days straight and set the alarm to “stay” mode. I walked by the panel and possibly in the direction of the sensor that was positioned for at least the second time that day and the alarm siren sounded and went completely red. I used my code to disarm.
    I called ADT monitoring for help. The technician ran several tests with me. And some problems appeared. When a test was ran with the alarm on “stay” mode and I walked by the sensor as I had done several times earlier that day and weekend nothing happened as it had previously listed above to prompt me to call ADT.
    When I set the alarm to “away” mode it would count down from 60 seconds and then at the end of counting it went directly into “stay” mode instead of away mode as I had requested. It’s like the wiring switched on it’s own which is what I think happened earlier to prompt me to call ADT for assistance. We did this test a few times and had the same result each time. The alarm mode switched from away to stay mode.
    Also during the testing, the panel did not sound when my garage door opened and a few times it sounded as if the panel voice stuttered/ muffled when it did announce the opening or closing of the door.
    I’m honestly frustrated, disappointed and do not feel safe with this system as no one has been able to figure out the basis of what’s causing my issues and replacing equipment pieces only to have to return.
    There have been times when I’ve been insulted and merely brushed off or classified as having “user” errors. I’ve been a loyal paying customer yet I’m not receiving a reliable service in return. I no longer have faith in this system protecting me and my home.
    Ursula Graves

  12. HORRIFIC CUSTOMER SERVICE. YOU are better off installing your own cameras. Customer service and supervisors have no accountability with your information on file. You can call once then call back and get another answer. WOULD NOT RECOMMEND TO ANYONE! SAVE YOUR MONEY AND TIME. Every piece of equipment out of three items is 299.00 and the equipment has issues and they want to sell you more stuff. THIS is not 24/7 security -it is 31 secs total period then maybe if it senses movement enough it will maybe do another 31 secs but that is after it cycles again. Tried to said that surveillance s 24/7 which is a different system and upgrade higher than the 299 equipment.

  13. I’ve been on the can’t get my issue resolved very bad representives I talk to three and got no we’re 5 password later I’m writing to you.

  14. I have a complaint regarding the poor customer service I received from ADT. I first want to start by saying that my family have been a customer of ADT for 32 years and I am dissatisfied with the poor service I received recently. A tech named Purnell came out on 2/25/22 due to the system that I had just upgraded on 2/21/22. One problem I had was that my appt. was scheduled between 12-4 pm and I called just to confirm and Denise Smith stated that it was between that timeframe. As time was going on, I decided to call back to ADT and they informed me that the appt. was 1-5 pm, and I said no it was not because I wrote it down and had a Job ID and Confirmation number for my appt. Long story short, the tech arrived at 4:30 pm and could not fix the problem. He in turn called back to the office and made another appt. to come back out on March 3 because he said he had open availability that day and I stated between 8- 12 pm. My complaint is this, another tech called me and wanted me to tell him what the problem is and I informed him that he is not the one to be coming out because Purnell made this appt. and is aware of what needs to be done, etc. I did not want anyone else coming out and they don’t know what they are doing or aware of what needs to be done. That tech told me that he would contact Purnell. I then called back to ADT and spoke to some man which I didn’t get his name, but he informed me that Purnell was not available and again I told this guy that Purnell made this appt. on 2/25, so why isn’t he available. He had open availability. I then ask to speak to a supervisor and he wasn’t cooperative. I then called back another time and spoke to a man named Dale in Field Operations. He was unprofessional and not willing to let me speak to a manager. While I was on the phone with him, a lady from adT called me and then told me that Purnell would be coming out between 10-12 pm. He arrived at 10:25 am and left at 11:40 am. He didn’t apologize or say anything regarding this matter. I didn’t say anything either. I don’t like how this matter was handled and folks giving me the run around. I should not had to go through talking with about 4 different individuals when Purnell knew he was scheduled to do this job period. I am highly frustrated with ADT and not sure if I want to remain a customer.

  15. Purchased my first home 12/09/21 First people I called was ADT to protect my home and family 12/14/21… Nightmare, technician destroyed my home, took my doorbell & left faulty equipment. This entire ordeal has been so stressful. Since this has been going I’ve been contacted once by phone , but have numerous emails explaining how they are “Trying” to resolve my issue… I’ve been told by technical support it doesn’t matter if I’m not satisfied, because I’m in a 36 month contract. Please I need resolution, I need to be contacted and I need some accountability.
    Travis Haines (251)518-xxxx

  16. To whom it concern..
    On the referral it doesn’t state anything about a person had to call before the person get it installed in there house or business.
    That’s not what it says online. Thus is False advertising. If that’s the case why didn’t the associate didn’t say that at the time when I call for the last 2 to 3month? Just say you didn’t have the funds. From the beginning it was told to me I didn’t have a account with your company when they took money out of my checking account every month. Yes I’m not happy and you need to remove this off your system cause you have people think they going get a gift card or refund but it’s a fake.
    Thanks for your help. I will not refer a person to your company anymore by telling them you are a good company. If they get service it’s cause they got it on their own. God bles

  17. They do not honor their Buy Back Program. The tech never showed up to repair my 1 month old system that broke and they refuse to send another to my home. They are a fraud!!! Do not use this company!!! They are a scam!!!!

  18. Help please. I need to know how to cancel service without paying for an attorney. I have canceled several times and all of a sudden, now I supposedly have a contract. Have been with ADT 17 years and this is a first. PLEASE!!! how do I get you out of my life

  19. I have been an ADT customer since November 2016. I’ve never had a complaint against ADT until now. I have always promoted ADT to my family and friends. However, when I decided to upgrade my ADT Pulse system back in November. I was under the impression that I would receive a promotional offer for either an outdoor camera or the control panel for free. However, that did not happen. My installation date was changed from December 14, 2021 because I had to change my internet provider due to AT&T not having a faster upload speed. So I added another internet provider which cost more money. I got all of that done. On the day of the installation, there were some items/equipment on my order that the ADT technician did not have. However, he informed me that those items should be in within a week and would return to install the equipment. Now, I’m being told that I will have to pay an installation fee for the service. I’m not happy with this and I really hate that I upgraded my system. If I knew that this was the case, I would not have upgraded my system or just gone with another provider. I was on the phone waiting to file a complaint with customer service for a few minutes (too long). However, the phone line hung up on the ADT end. After this, I plan to pay off the equipment as soon as possible and shop for another security provider. This is the worst and only bad experience that I have had with ADT. This will definitely be my last! I’m done with ADT.


  21. We have ADT security service monitoring 24/7 our residency since 03/16/2010. We just found out that your company continues to charge for the service which doesn’t provide. It is about 4 months ago when we noticed that the red light comes from one of the installed ADT devices in our residency.
    As soon as we saw the red light, we checked the alarm but didn’t detect any problem since it started to work as usual with the loud sound.
    Witnessing the red light stays on, we decided to call ADT a couple of days ago December 21, 2021. ADT technical support team checked the equipment remotely and told that the major device “Commuter/Communicator “which distributes the signal to the dispatcher/911/
    and police as well is out of order. It was explained to us that in case of emergency neither 911 nor the Policy/Ambulance would come since the device notifying us about the problem did not work.
    So why, having lost the signal from a broken device in our house, ADT didn’t notify us about it and didn’t solve the problem many months ago?

    That was the bad news since it wasn’t ADT who informed us about the problem but we just called ADT looking for an explanation. That means the ADT didn’t detect the problem which occurred more than 4 months ago and still not resolved the issue but continues to charge the service fees…?!
    As of today, the equipment is still out of service and we are waiting for a technician to come only on December 29, 2021, since ADT does not have the earliest time for the appointment.
    We are the loyal ADT customers who have encountered stated above issue. We are asking for ADT professional assistance do not just to replace one of the broken devices but to install all necessary equipment to keep good standing service since the existing devices are not sufficient anymore to provide a proper service. Other than that, we request you to reimburse us the money for the service during which you didn’t perform it.
    Looking forward to your prompt actions in order to avoid a further complaint about a service that you do not provide, but for which you charge.

  22. I get 5 to 6 emails from ADT a day. Some are addressed to me and some to my deceased husband. None of your emails will open so I can’t unsubscribe. I’m feeling harrassed. I have mde several phone calls to ADT and I got no help’ just the run around. PLEASE UNSUBSCRIBE ME!.

  23. Can’t get online support , email won’t allow me on. I am not talking to Brinks and I am changing my account to them. I have never had so much trouble trying to change a password or accessing my account….bad customer service.

  24. Why do you find it necessary to upgrade to 5 G, in middle of a PANDEMIC, requiring Home access of 77 year old Customers?
    Why do you Not notify before a price increase ? Customer Number 7772xxxx

  25. emailing the BBB because I cannot get anyone to answer on the phone, and have been on hold ALL AFTERNOON.

  26. I called ADT to fix my battery problem and your operator hung up on me because I interrupted her. I called back and complained saying I’ve been with ADT over 30 years. That operator should be admonished. No way to treat a loyal client.

  27. I have had my system since January 2021 and it still does not work. I am still billed every month. I have had approximately 14 service calls and it still only works intermittently.

  28. I am here to advocate on behalf of a disabled client who signed a 3 year contract without understanding to contract itself. When I spoke with the first person…Marcie #1168, she refused to give me a supervisor and I actually found myself yelling at her. Unacceptable for the both of us. I called corporate, left a message and of course, no call back. I again called and was able to get a “refund” of 333.70 and transferred to Acct. Mgmt to help with the cancellation fee. I waited an hour and 40 min and finally disconnected as the wait time was ludicrous!! Today I called in to corporate and spike with Kee-Kee at extension 1126716 and advised of the situation. I was told that how could they know that the client wasn’t ok to sign if he sounded fine. I stated I knew this but that I am now telling them about it. I was then advised that the 333.70 that was refunded last night will be charged to him again and that since the client didn’t tell them he was mentally ill, the contract stands. How incredibly frustrating! I am now looking into an attorney for my client and I promised that I would tell and share this information EVERYWHERE I can. I am not going to stop advocating for him until they do the right thing.

  29. I had the unfortunate task of canceling my elderly father’s account today because we are relocating him to an assisted living facility due to advances in his demetia. I was told that he would be charged for another 30 days even though he would no longer be there. He needs every penny he has to help for his long term care. Believe me when I say that we would love for him to be home and using the service. He has been a long time customer and I cannot believe that your company does not make exceptions in scenarios such as his. Shame on you all!

  30. I want my account whose number is: 40112xxcc cancelled. The tech who serviced my residence at xxx E Rock Rd Allentown PA 18103, told me that she was changing my box to a 5G box. I do not want that equipment in my home. Please cancel my service and remove your equipment from my home.
    Thank You,
    Marie Oliver.

  31. For a week or so there has been an ADT van parked behind my house. Not moved parked in a no parking zone .I have reached out to ADT multiple times by phone and by email as well as to the ” how’s my driving ” number. In all cases I have been blown off. The local police were notified, and if it’s still there on the day they come to do fence work it will be towed. There overall attitude would never make me a customer, when they ignore basic traffic laws and clog up residential neighborhoods with there mobile billboards.

  32. A technician was scheduled to come to our home, July 17, between 12n – 4 pm.
    Around 4:30 pm I called to get a status report on the technician’s arrival.
    We were told that our appointment was on July 20. We corrected your employee because we had verification from ADT that it was scheduled July 17 between 12n-4 pm. Apparently at 3:01 p, ADT decided to reschedule our appointment to July 20 between 12n-4 pm, with no communication other than their standard text message

    At that time we saw the text that arrived at 3 pm telling us about the appointment change.
    Your behavior is very poor… to expect a client to wait for hours…
    sending a text late in the day…

  33. You guys have called 3 weeks straights from 7am til 9pm even on Sundays after I said I wasn’t interested and to put me on the do not call list. Total harassment. Your marketing department is very unprofessional and very unknowable. I asked for a supervisor they claimed they didn’t have one and said they have to transfer me to someone to add me on the do not call list and I have left 10 voice-mail and they still call all day and night and I have blocked 7 numbers so far

  34. I was out of town to return this am around 1am to find that someone my have tried to force open my patio door, not calls for ADT, I called this morning and have been on the telephone getting the run around, searching for a supervisor, my house is not secure, I am so afraid, I am not in a good neighborhood, I have begged for a technician, there is not one available before Thursday, before I wait til Thursday I will get a new company and I have reported this company to Clayton County Police, I have only had this system less than 1 year, I am a senior and I AM VERY AFRAID, HELP!!!

  35. a technician came to my house on 07/10/2021 and said he was doing an upgrade on my alarm. when i tried arming my home using the pulse app. it did not work. i have been calling adt for two days trying to get them to come fix this problem that their technician created. they had the nerve to tell me this is not important and terxt me about a 34 dollar bill being due. they said they don’t have techs come out on sunday, but then they do but i would have to pay. why do i have to wait til another day or pay when the problem rests with the technician that adt sent out. i have talked to five people three of whom hung up on me. so i returned the same favor. this behavior from this company as of lately is absolutely deplorable.

  36. I cannot get my 200 referral fee for a system installed last October. Ni was told it was put in I have no information. The person who sold the system called several times. I am tired of calling and being on hold 20 minutes . My next complaint is an internet review,both systems w

    I am tired of trying to get my rebate for a system installed last October I was supposed to get $200 the person that sold the system she has also called several times I’m tired of being on hold 20 minutes I’m tired of looking through computers for phone numbers if this doesn’t get resolved. I’m putting a review on the internet and filing a complaint with the Better Business Bureau

    1. contact your state’s attorney general about this. I am going to have to contact my states attorney general for the same issue.

  37. Problem with service need loyalty Dept to call me PLEASE
    Dennis Ahola
    603 north ave , Lehigh acres
    810 691xxxx

  38. I will be filing formal complaint with Houston TX BBB. Been an ADT customer since 1992 but cancelling for extremely poor and unacceptable service repeat appointments unresolved on equipment service and technical services. Don’t have the energy and have lost all confidence in ADT service protection of my home. To date equipment not working properly and technicianS did not resolve.

  39. Purchased ( cameras and security system for my business a complete waste was told I could view on my phone, security works fine Hik-vision cameras are junk, software useless.. If ADT tries to sell you a Hik vision, IVMS 4500 camera system go to another security company waste of Money over $3000. Have spent ove 4hrs on phone still not fixed.

  40. on 6/30/2021, I was on the phone with ADT for about 2 hours , transfered to roughly 4 or 5 department, which to me is totally unacceptable. A customer who has been with adt for almost 10 years should not have to go throught the ordeal I went thru today. I asn requesting that someone review my complete conversion conducted today at 6/30/2021. My phone number is 206-304-xxxx. The resaon for my call was to chane my order from 4 exterior camears and 2 door bell camears , to just 6 exterior camears. I could never receive a satisfactory answer.

  41. I have already paid you for account 550 Falcoln trail NICEVILLE Fl and you sent me to collections call 850-333-xxxx

  42. Your monitor service is unacceptable since I hv been a customer since 1992
    On phone waiting 1 hour and 1 hour before with two representatives = total two hours of my time on faulty equipment and monitoring. Filing complaint with BBB Houston Tx and no one answered after hours to even discuss possible canceling services Couldn’t even do that !!! Terrible. I have no monitoring from the equipment since the technician left my house. App doesn’t work snd nor does equipment. The president of ADT will get notified, Jim DeVries as well.
    Guess I’ll call back to get someone. Can’t wait all night.

    I can be reached at (832 xxxx if anyone at ADT cares 🤬🤬🤬🤬🤬

  43. I just sent a comment that included my phone numbers. Please do not put them up on the site.

  44. For about the last month I have received calls that were obviously people thinking they were calling ADT. I don’t know why. I think about 5 calls total. It is not more than a temporary distraction to me, but I wonder why it is happening and if it is anything you should be concerned about. I have two phone numbers which ring on my cell phone where I get the calls: 903-497-xxxx and 1-800-495 xxxx

  45. i have been an adt customer since 2004.
    in march 2021 i ordered an upgrade. installed may 1,2021. it has been a nightmare since then. not working
    alarm blasting non stop. charges to me credit card non stop …, customer service
    non existent…. buyer beware

  46. I was ADT customer fir 20+ years, When I wanted to cancel the services in April 2020, I received a discounted rate of $10 per month as appreciation for being long time customer
    Starting February 2021 rate jumped to $52 per month without any notification (text/email/letter) and all of a sudden discounted rate was presented as short time promotion
    Unfortunately I trusted ADT and didn’t pay too much attention for automatic withdrawals until I realized in June 2021 that I was cheated

  47. Please be advised that allowing reps like Kendrick Jefferson from the Bartlett, Tenn. branch to continue will be a detriment to ADT’s bottom line when fraud and misrepresentation appears to be normal business practice with customers.

  48. My system issues have never been resolved. Your technician no showed me and was supposed to be her Wednesday when I was guaranteed an appointment Wednesday. Today is Friday. Your service sucks and I plan to report you to the better business bureau.

  49. Shift manager in Durban call centre (Louise; tel. 031-003-6352) hung up on me, mid discussion. I want to lay a complaint, and would like a reference number.

  50. PROBLEM: We are extremely disappointed! We contacted a local rep here in Florida (Rusty) to help us get set up with a new system in our new home in Oro Valley. Note: We have had previous service in our home here in Florida until we moved from 7979 Brofield Avenue(4yrs) Windermere, it was awesome. Currently We have had nothing but issues and not even called on most of them as our schedules wouldn’t permit. My sister met the tech the first time as we were out of town, and when we arrived in April the keypads were a major disappointment. The lack of technology and efficiency was overwelming. I was expecting the keypads to have the key fobs that you wave and deactivates the alarm system, at the very least to have the cameras available on the screens so we can see whom is at the door, or outside? The 2nd ipad is even a bigger disappointment.
    We have had to have the service people out several times to try and correct the alerts we don’t receive, and camera angles. There have been times that all of a sudden we are getting 75-100 alerts a day on our phones from the driveway camera, now since they went out and fixed it – we haven’t gotten any from the driveway. People pull in the drive or walkup and we don’t get notified and cant see anything. When someone comes to the front door, we only get alerted when they ring the bell.
    We know there are other keypads and systems that display the cameras, and better technology all around with full time camera displays. I even purchased extra items to ensure we had the best possible solution for this property. There have been so many issues with this system and it feels like we were sold outdated equipment. This certainly can’t be the representation ADT wants conveyed to others.
    I am a RE/MAX agent and recommend Alarm systems to my clients. This is extremely disappointing, and I need someone to help us get this corrected.
    Please call me (407) 312-xxxx
    RE: xxxxx N Silverscape Oro Valley AZ 85737

    I get hundred of emails daily, a call would be appreciated.

  51. I am emailing in regards to the lack of ownership, ineffective and inept customer service I have received. I began service with you at 135 Seawright Dr Fayetteville GA in or around August 2020. My family and I found our forever home and moved in Jan 2021. Around Nov 2020 I called to advise of the move targeted in Q1 2021. The rep at that time scheduled a disconnect of service which led to ETF fees. I was later advised by Antoine Travers, a Regional ADT sales agent, that this was incorrect. That it should have been set as a pending move and transfer of service. Subsequently my card was charged $450.45 in Jan which I had to call to have refunded and once credit posted I was then again charged $426.74 in Feb, which was refunded after 2 weeks. Both for the incorrect ETF fees above. I was already leary of staying with you due to these concerns, but Antoins and his boss Ken assured they would get things resolved and my account set to $0 to start freshly at my new address 290 Oakleigh Manor Dr Fayetteville GA 30215. This too has come to not be true. I most recently have been charged $366.82 for the above referenced equipment charges, which again I was told would be credited. I was even offered an adjustment of 2 months free by Antoine Travers boss Ken. Antoine contact info is 470-218-6118. Ken contact info is 404-354-4614. Throughout this process I have been blind transferred from customer service to billing to relocation departments each time I call. Each time a cold transfer, so no introduction to the call receiving agent. I’ve told the story that I am typing no less than 10 times. I am looking to either have these charges adjusted as promised or let out of my agreement. You can have the equipment back. I’ve been constantly lied to, passed the buck on and still no resolution to an issue that has now spanned no less than 6 months. I need the $366.82 credited immediately.

  52. Adt does not work in our home. ADT has tired every possible solution to make it work and it doesn’t. I would like out of my contract at this point.

  53. I am not able to use these cameras they sent me over a week ago. I asked for my money back and they told me I have a balance to pay. What is going on with this. I was treated very disrespectful and I was thought to be stupid. I work for Boing making airplane parts yet your people is trying to get over on me as if I am some kind of idiot. Someone needs to call me back on this situation ASAP!

  54. The agents you all employees are rude lairs and give misleading information I just got this service was charged 2 days after getting it then was told I had to pay to get a license agreement with my police station which none of this was explained at the ri.e of me getting the serve I’m suppose to pay a bill for services I can’t use bc I don’t have a permit pay additional fees for a permit after leaning this after the fact I wanted to cancel these service a superior which he camped to be lied then transferrd to a department that’s wasn’t cancelations only to waste my time on the phone if I do not hear back from this department I will be reporting you all to BBB this is ridiculous

  55. Used to be an ADT customer. Now I have inactive ADT equipment in my house that continues to beep loudly &nobody will come out to help me because I’m not a current customer. Way to lose a potential future customer. Will be going to social media tomorrow.

  56. I was an ADT customer for 11 years. I recently moved out of that property. The person I spoke with to cancel my servicer tried to tell me that I owe money for leaving the contract early because I chose no to have service installing in my new home at the time I canceled my service. I have not had a valid contract in years, and I asked him to provide one. He put me on hold and said that he did not see an active contract. Then I receive a bill for $409. When I called about this I was told it was for leaving the contract early. I have told them multipal time to send me a vaild contract and I will pay it, but the fact is there is not one for them to send me. I can say I had good service when I had ADT, but now my views are completely different. I want that charge dropped.

  57. We ordered adt cameras for our house because we already had the service after a couple of days we found them to have a 8 minute delay so they send out thee people to work on thi problem they blamed it on the internet si we had at&t come out we paid 149 dollars for them to move it upstairs they still did not work right so we called adt again they still said thats they couldn’t do anything about and we only had 3 days to get out of a 6 year contract i onl wanted them to remove the none working cameras and out of this contract i fell they knew these camers did not work properly and that they preyed on us after we had trusted them for years now i would never recommend them to anyone they are not to be trusted they are people aware of

  58. Trying to cancel my account. When I call the dealer that scammed me, their trying to scam me again by charging an absorbent penalty amount. When I signed up with you was told that ADT and ATT&T were combining with a promotion that was a Lie I soon found out and now I cannot afford the cost. All I’m asking is to please cancel my account with a reasonable penalty . Their asking $2207. penalty. Which is 75

    Writing to ask your help in canceling my account because your dealer wants me to pay a penalty of $2208.00. They are charging me 75% of the total amount of my contract. When signed their contract with the understanding that ADT and AT&T had an agreement of a promotion that was a lie I soon found out. Because was not true I can’t afford the payments to you. So all I’m interested in is to cancel my contract and pay a reasonable penalty. I’m a widow at 93years old and can’t possibly afford th $63.99 monthly payments. I’m pleading with you for help. Helen Hand


  59. To whom it may concern, I believe my security has been breached. by someone in your company. Every month when I try to make my payment I have to make a new password. I have other accounts and don’t have a problem any time. Before making another payment I would like Corporate to contact me with an explanation. Thank you

    Ms. S Brock
    xxxx Afton Grove Rd
    Cordova, TN

  60. Hi, I have been an ADT customer for years. Recently, I had ADT set up an alarm system at my sister’s home in Clifton, NJ, and I paid for the installation and I pay the monthly monitoring. ADT refuses to give me the $200 referral fee, as advertised in emails and correspondence that I receive as an ADT customer. I would like the referral fee.

  61. I had an appointment with ADT Monday May 10 between the hours of 8-12pm. No one ever showed nor did I receive a phone call or text. I had this appointment scheduled 3 weeks ago. A technician was supposed to set me up with a Radio/cell guard for my system. I have been with ADT for over 21 years and pay my bills on time, at least somebody should have have the decency to let me know that nobody was coming and I could have spent my day doing something else instead of waiting for nothing. If this is how ADT treat their loyal customers, than maybe I need to start looking for a new security service.

  62. I am a current customer that moved service from 135 Seawright Dr Fayetteville, GA 30215 to 290 Oakleigh Manor Dr Fayetteville, GA 30215. The agent Antoine Travers , ADT Corporate Residential Territory Manager provided misinformation and inaccurate information. I was advised Equipment charges would be credited and that I would be issued adjustments for any fees from the Seawright Dr. I’ve been dealing with this issue since November/ December 2020. I’ve been blind transferred, cold transferred, lied to, misinformed and respectfully need 1 of Teo things to happen. Honor what I was advised by Antoine Travers (470) 218-xxxx his boss Ken (404) 354-xxxx or let out of my contract no fees and you can come and reclaim this equipment. I have text records of our conversations but really feel them or you should simply honor their word.

  63. I cannot for the life of me get this company to stop spamming me. It’s been going on for months. I have continuously unsubscribed to no avail.

  64. Hello,
    After I had a low battery signal , your company mailed a new battery that vanished after 2 1/2 weeks. I followed the instruction of one of your reps and had rebooted the system. It worked for a week then acted up again. I ordered and paid Amazon Prime for another battery. Installed the new battery according to your reps instructions and it worked for 12 hours, then failed completely. I could only get a tech 2 days later. My house will be again unprotected again for 2 more days when I needed emergency service (not available). Not good enough and I may switch to a better more responsive company. I am fuming at ADT. 410-484-7037

  65. After installing an upgrade to my system I have experienced poor customer service , an over charge on my credit card and a system that is not properly
    sync . Poor system monitoring

  66. ADT’s Install vendor, Secure 24, has a serious customer care problem in that they are only open M – F, 8 a.m. – 6 p.m. Central time. If you have an issue within your first 90 days of installation, you’re out of luck. If you try to escalate an issue, it will go nowhere and the Director of Installation, Kyle Homar, will not take your call. CEO Kevin Tihen is also unreachable and customer service will tell you they do not have his contact information. You will be stuck speaking with low-level supervisors who, while trying to be helpful, are not at all helpful.

    Bottom line, this is a very small group of people who do not seem to have the professional maturity or infrastructure to put customers first; they are not available to support after 6 p.m. or weekends. If Secure 24 is who ADT says they use as their installer, DON’T GO WITH ADT, FIND SOMEONE ELSE.

    Secure 24 is ADT’s installation vendor in our area. Saturday, April 10, only 12 days after Secure 24 installed our ADT alarm we had a hardware malfunction. We were out of town for the weekend, thankfully, only a three hour drive away, because ADT said they could not re-boot the alarm because it was still under Secure 24’s 90 day contract time. We called Secure 24 four times Saturday, leaving two panicked messages before I googled them to find out they are only open M – F Central time. We drove the three hours back to the house to spend 15 seconds fixing the problem with ADT on the phone.

    We called Secure 24 Monday morning (because they still had not called us) and spoke with CS Rep who was not aware that we had left two messages on Saturday but said she would escalate the issue. Five hours later, when we had not heard from anyone at Secure 24, we called again. Different CS Rep said he would escalate to his supervisor who was still on break for 20 minutes. Called ADT again and they said it was Secure 24’s problem to fix, transferred us back to same CS Rep at Secure 24.

    A low-level supervisor finally called us to apologize but could not do anything to help (we had already fixed the issue Saturday) so we said we wanted to cancel the service. They said we could but would charge us the remaining 23 months of the contract. We reminded them that they had already violated the terms of the contract when they were not available to help us with an emergency on Saturday. We asked to speak to his supervisor (Director of Installations, Kyle Homar) but he was “in meetings” and going home at 6 p.m., like a professional leader in a customer-facing organization does (not ever do!). Kyle refused to take any of our calls. Basically, Kyle Homar hid from us and left his lower-level supervisor to deal with us.

    For your own safety, I was stay far, far away from Secure 24 as they do not seem to take customer care or safety very seriously. Why ADT is using them is a mystery but it says a lot about ADT that they have such unprofessional vendors operating in their name.

  67. Since I stareted with ADT I have been having constant problems with my ADT Home Security System. I have had to request numerous service calls and problems continue for the interior and exterior equipment ie; door & window alarms/alerts and video camera. I have ben put on 2 -3 90 day contracts that I realized was not even with ADT. Ted Benecka has ignored my emails or phone calls request for help, even though I was told when I had a complaint it should go directly to him. When I requested to speak to the Jim Devries (President & CEO) I was informed that Ted said he would speak to me today. I have left a voice message for Jim Devries about my home security problems and complaint of Ted Benecka. I would like “all” of the present equipment (including wiring which may olso be defective) removed from my home and replaced with new equipment to avoid future problems. I look for to properly having these issues addressed tomorrow 4/16/2021. Thank you in advance for your assistance in providing me true security.

  68. Take the email elegantcoatings1@gmail off of your email list. I’m sick and tired of unsubscribing and you still sending messages!!! DO NOT EMAIL ME FOR ANYTHING I REPEAT DO NOT EMAIL ME ANYTHING!!!!! If this continues I will press charges for harassment!!!

  69. The worst service as I have been on the line for 1 hoir trying to cancel my service, as your firm is incompetent!

  70. First there were phone calls from (678)383-2170 Attached is fake contract and in the highlighted area is a no reply email address. noreply Please provide me with your fraud department to report this scam. I do not and never had an account with ADT. Please stop email harassing .

    Please use the contact number below…the female created an account with an address she didn’t know who resided there. She has no documentation to substantiate a payment was made for this fake contract. I will not call customer service.Your business need to escalate this up to corporate.

  71. I been dealing ADT since Saturday evening at 4:30 pm to 8:30pm I talk to customer service after customer service over and over and they keep putting me on hold. I ask for a manger she came to the phone and ask to calm down or going hang on me. AND SHE DID!!! I hope you guys recorded your call!!

  72. I would like an email address for someone in marketing. I have a proposal for ADT to sponsor a patrol car for Greenway City Marshal’s office.

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