Pizza Hut Headquarters
Pizza Hut Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Pizza Hut Headquarters.
Write a review or read complaints from other customers.
Pizza Hut Headquarters Phone Number and Address.
- Company Website
- www.pizzahut.com
- Corporate Address
- 14841 Dallas Parkway
- Dallas, TX
- 75254
- Phone Number
- (972) 338-7700
- Fax Number
- (972) 338-6869
Pizza Hut is owned by Yum! Brands. The Yum Brands Headquarters address is:
- Yum Brands.
- 1900 Colonel Sanders Ln,
- Louisville, KY 40213
- USA
Pizza Hut Email – Pizza Hut CEO Email Address:
| Mr Arthur Starrs | CEO |
| Pizza Hut Ceo Email (US) | [email protected] |
| Pizza Hut Corporate Phone Number | (972) 338-7700 |
| Pizza Hut Corporate Website | https://www.pizzahut.com |
| Pizza Hut CIK Number | 0000078914 |
Dominos UK CEO Email.
What is Pizza Hut’s Corporate Office phone number?
Pizza Hut’s headquarters phone number is 1-502-874-8300.
What is Pizza Hut’s Customer Service phone number?
Pizza Hut’s customer service phone numbers are 1-800-948-8488 or 1-866-664-5696.
We are not aware of any email address for the corporate office at Yum! Brands.
A Pizza Hut Feedback form can be found here.
Yum! Brands Executive Team.
- David Novak – CEO
- Sam Su – Vice President
- Scott Bergren – Pizza Hut CEO
- Jonathan Blum – Senior Vice President
- Anne Byerlein – Chief People Officer
- Christian Campbell – Senior Vice President
- Niren Chaudhary – President, India Restaurants
- Greg Creed – Taco Bell CEO
- Roger Eaton – Kentucky Fried Chicken President
- Larry Gathof – Vice President
- Patrick Grismer – CFO
- Mickey Pant – Kentucky Fried Chicken CEO
- David Russell – Vice President
Yum! Brands Board of Directors
- David Novak
- Sam Su
- Michael Cavanagh
- David Dorman
- Massimo Ferragamo
- Mirian Graddick-Weir
- Bonnie Hill
- Jonathan Linen
- Thomas Nelson
- Thomas Ryan
- Robert Walter
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
Yes I have a complaint regarding the quality of food that was purchased at the Pizza Hut in Barstow ,Ca 92311. The locations address is 481 Armory Rd. I visited this location on Sat May 27,2023 about 8:30/9:00 pm. I made the order over the phone . The order was placed under the name of Mary Hailey , with phone number 760-881-1892. The order was for 2 meat lovers Calzones . This is was placed for my Boss and I . (I am Sandra Wilson ) My boss is Mary Hailey (The name the order was placed under). Also it was paid for by way of Debit card for a final total of 21.00 and some change. With the Calzones there were 4 dipping sauces ordered as well. Now those Calzones or rather my (Sandra Wilson)Calzone was the worst Calzones I ever experienced in life. It was over cooked with the dough being dark dark brown. It was so overcooked that it sounded as if you were eating some corn chips or a hard taco shell. It was cooked with the Calzone dough not closed up with the meat and cheese in side of it but rather it had openings in it where you could see straight through it from one side to the next. This was so disappointing as I could not even completely eat the entire Calzone.. Now I said my Calzone because my boss and I did not eat together that night . She had hers at her home and I took mines home with me. I do not have money to waste like that. I had plenty of options to choose from as far as places to eat however I chose Pizza hut . On top of that the order was made on the second call to the Barstow location because on the first call the female associate that answered the phone had no clue on what a Calzone was and so she told me that Pizza Hut did not sell that item !!. Rather than asking a Manager or another worker she chose to say that Pizza Hut did not sell Calzones. I then waited a few minutes and called back and was able to get my order in. Any and all of the information given to you pertaining to this visit and order can be verified on your end with your transaction history report or whatever records you may keep pertaining to your sales and transactions.
Sandra Wilson
Barstow Resident ,Consumer of your product.
My email is ssandxxxxx @hotmail.com
Phone # 442-309-xxxx
When visiting our local Pizza Hut I have found a discrepancy in the price of the personal pan pepperoni pizza. The menu clearly show the price of $5.99 for a personal pan pizza 1-3 toppings, yet I’m always being charged $6.49. It’s not the amount that concerns me so much as the attitude from the employee/manager I get when I question the difference. One told me ,”oh, I hate these menus…whatever that means and the next time the manager threatened to not serve me when I told her it’s not legal to charge a different price than what is advertised and that I could call corporate. The next time we visits the store, it has a sign that directs you to grab a menu, place your order and then have a seat. This is great if it was always the same….but each time it is different (the sign is still there) and sometimes we can place our order and other times they tell us to take a seat and the server will come and take your order. We were just there yesterday 5/27/2023 and directed to take a seat, which we did and then were neglected to the point that we just left. I understand the staff shortages and we are willing to be patient….but we could still be treated with respect.
What is up with the Pizza Hut App? I cannot order a pizza with more than 3 toppings of my choice. I have been order a pizza with 5 toppings; but starting yesterday, when I try to add a 4th topping I get a message saying something about the pizza doesn’t bake properly with more than 3 toppings, and doesn’t allow me to add additional toppings. However, if I order a Supreme, it comes with 5 toppings. I guess a Supreme is not fully baked since it has more than 3 toppings?🤣
elko nv pizza hut hired a twenty year old with out legal birth certificate whos family caught thecoronavirus from mexico her name is denise why are these people serving food with vaccination cards
The staff in Rockledge, Florida are extremely rude
I’m writing a complaint about Pizza Hut in Rolla I was told to call customer service which was their office and I never got my pizza bad experience ever manager was rude and not professional at all and lied several times about the order
I tried to contact the restaurant but NO ONE answered the phone. I waited almost 2 hours before my delivery shower up. 40 minutes from the time it left the store. I live less than 5 minutes away. My order was cold (Detroit triple meat), my doing sauce was warmer and had more flavor than the pizza which was lacking in cheese meat and sauce & to boot the delivery driver almost forgot my 2 litre had I not asked for it, where he proceeds to tell me it was dropped and rolled around. Yes, flat Pepsi. For $25. For that price someone should have answered the restaurant phone and my order should of been with eating. What I received was cold toasted bread with a few items thrown onto it for presentation (about 6 pieces of pepperoni). I’m so dissatisfied with this store and the driver. Not Good Business! I should be refunded and I am going to try to cancel payment on this order. NOT GOOD BUSINESS
Hi, this is regarding pizza hut huelva Spain. I order a pizza at 8 pm to be deliver at 9:15 pm, it was deliver at 10:15 pm, cold, uncooked and not edible. I called and they keep hangers the phone. I am a customer that I order pizza every week and some times twice a week. Thank
Manger yelling at her employee
I have pictures of our food it was cold and too much sauce and ends were crispy order #3220825202335001411037645i
My Child was hit by a driver in Jacksonville FL & was issued invalid insurance information. I need a call from a Legal Administrator to move forward. We would like to handle this quietly & civilly. I have faith in your company in doing the same. 615 766 xxxx
I ordered online paid Pizza Hut my delivery showed up late in a door dash cold missing food. I called the store to resolve and have them make me warm food I was told they could do nothing
Hi so me and my husband and my sister and our kids went to eat tonight at the bay city tx location we were the only table in the store this was around 830 the waitress repeated our order back to us they didn’t bring out all our food and the waitress never came for refills I i litterly had to go up to the counter because she never brought silverware and then 3 more times to ask where the rest of the food was the whole time her and all the other workers and the manager were all standing talking ina circle and then I asked the waitress did she not want to make no money tonight bc she she never came back to the table to check on us or refill our drinks and she walks off and one of the other waitresses that was sitting there says what we’re you gonna leave her 8 funky dollars like you left me last time I said really and then we started arguing because she disrespected me I work hard for my money and shouldn’t have to goto a restaurant and work to get my food and drinks when there’s waitresses and again we were the only table in there we didn’t even finish our food because we we’re waiting refills and the rest of the food they forgot to make and I told the manager we were just gonna leave leave that we came to eat not be disrespected and then him not even tell waitress anything for the way she was talking to me and I told the manager instead of all them standing around he should of made sure they were taking all the food out to the single table in the place it upset me like my money was no good there and the one who was mad bc I left her 8 $ for a table of three people is actually pretty good tip for a pizza and two salads but that will be my last time going to that location I worked all day 12 hr shift and couldn’t even sit down for a decent meal with my family I know they work for there tips I’ve been a waiter before so when I complained and she walked off I told my family to drop everything and let’s go and all the manager said was sorry when I said I’m not paying for this rude sevice when the waitresses were literally children who don’t know how to be respectful once they disrespected me laughing while I was complaining to the manager that’s why we left because no kids are gonna disrespect me in front of my family and she was just going on and on and the manger didn’t even tell her to stop I had a 3 year old and a one year old and a 6 year old with me and I was raised you give respect to get respect like I told them I could see forgetting stuff if it were busy but they were just all standing around the two people Rolling silverware including the manager smh there the one supposed to lead them by example and making sure everything is running and that the customers are taking care of 4301 7th st is the store address.
Pizza hut Lebanon Pennsylvania is the most disgusting Pizza I have ever eaten. It used to be a Pizza that would sizzle and made with pride. A enjoyment. Now they have a sign at the register that I have a picture of which is disturbing.
For the last two months I have had nothing but but problems ordering off of your app I’m DONE!!!!! Dominos from now on
The night manger at 110 Rex rd in Lafayette Louisiana was very rude
I ordered a pizza from my district Charlotte North Carolina eastway drive on the 4th of this month they have refused to refund me my money which is $22.60 at this time I have no choice but to contact legal aid and to see about soon further $22.60 plus any additional money I can get for the hamsel I have
Hello my name is Vicki I’m writing today due to the fact I was at your Nashville Nc store yesterday 8/15/22 and I walk in and was humiliated discriminated and had racial words spoke about myself and partner whom was in the car once I left I told my partner what had happened we went back inside and talked to Cassie the manager told her what had happened and she said she would take care of it However I feel this is more of a bigger matter that I know would not be tolerated in the work place let alone to customers I will be speaking with my lawyer today I hope to hear from someone soon this is unexceptional
Order a pizza from Commerce Ga. 30529
Was told it would be an hour. Hour and half later was put on hold for 20 minutes took another 30 minutes to speak with manager that was rude and was only instrested in refunding my $ making excuses for no help and training . Never will I ever order from pizza Hut again
Lousy customer service
Who do I contact about overcharging? My local store is of no assistance.
The store at 1801 s Emerson Ave indpls in,I phoned in a order at 6pm,was told,I could pk it up in 35 minutes, I arrived at 645 pm,noticed 2 LG pizza and a order of wings,in the hot box,,told them my info,I sat there until 750pm,after asking about my order 3 times,finally they realized my order has been in the heat box,the entire time,before I arrived,,I over heard while waiting ,,one the employees sayn fk him,it’s Friday night I’m doing the best I can,,meanwhile several people have came in for pkup of their pizza,and left,,1 guys pizza wasn’t even in the process of being made yet,,but he got his before I got mine,after me waiting 20 minutes before he walked in,,,it doesn’t matter how busy they are,,someone should have known what was in the heat box,and seen it was for me,,this is unprofessional by all means,,like I was told,ready in 35 minutes,,no reason for me to sit there for 2 hours,,hell I could have went to poppa Murphy,s paid more,cooked it myself,in less time,,this is totally unacceptable..even the orders for the Uber drivers weren’t even ready when they were told it was ready
Re: 3220811162729001411037944
I ordered a large pan vegetarian pizza while on my way to the airport for a vacation. Having been a satisfied customer for many years, I expected a quality that I am used to. I am compelled to write this e mail after being in this country for 40 years because the pizza was not fully cooked, crust soggy with abundance of marinara sauce and sparse amount of three vegetable toppings that I ordered.
I do not recall throwing pizza away ever. This was the first time. With time to wait at the airport, I decided to write you this feedback.
Really, it’s a small amount $12.17 but feel that I would like the amount to be refunded.
Thanks
5233 s central Ave ste 9 is the rudest customer service I’ve ever had with pizza hut I’ve ordered twice and it took HOURS for my food delivered I tried giving this location another try and the address was placed wrong and I call and the employee told me “that was on me” I had wanted to replace the same order and I hear other associates in the back talking bad about me and I asked about my free pizza that was through my rewards and she goes “we’ll just give you store credit over your DUMB medium pizza” and I hung up I no longer even want to ever order from pizza hut this is the most rudest customer service I’ve ever received.
I did the 1000 question survey and it’s a scam to get us the consumer to do your survey and you don’t get x gonna do everything in my power to make sure of everyone I know doesn’t eat at pizza hut because their scammers I already know they’ll act like we had no idea what I’m talking about gonna blow up Facebook and any other sites I’m on that pizza hut >s a scammers how’s that for some feed back I kept doing the hundreds of survey thinking I would get a free pizza for the surveys but sure as x more and more keep popping up so goodbye pizza hut and I know alot of people hopefully I can get pizza hut to lose us the consumer
ORDERED 8/6/22 AT 6:07 SAID IT WOULD BE READY AT 6:30 I WAITED IN LINE UNTIL 6:55 AFTER I PAID MULTIPILE PEOPLE IGNORED ME IN THE DRIVE THRU AND THEY SCREWED UP MY ORDER GIVING ME MUSHROOMS INSTEAD OF PEPERONI I AM ALERIC TO MUSHROOMS I SHOULD SUE I WANT A REFUND this is not the first time this has happened multiple times before
I do not appreciate the attitude I was giving when trying to ask for changes to my order. I am a loyal customer and never have any problems because I love your wings. The little girl who answered the phone in edna tx is not a good fit to work for y’all if she’s going to keep her attitude. I called before and they just let the phone ring then I called back and she had a attitudee
Store 034122 i placed a order on line. I never received. After 3 hours i called and got a rude person by the name of Abraham. Unhappy Customer wainting on my Refund.
Greetings,
I would like to express my observation of a seemingly vagrant car parked in the north lot of the Renton Highlands Pizza Hut, 2705 Sunset Blvd NE, Renton, Washington.
On Sunday, 3Jul22, I went into the business to express my concern to the manager. She replied, “The car belongs to one of our employees.” I responded with, “So you are aware of the situation”, she nodded, and I left it at that.
As I was again driving by this business in my long-time community on Monday, 4Jul22, the same said red vehicle was in the same parking lot with the same sleeping bag/comforter blanket placed over the top of the car. Water containers and other refuse surrounding the vehicle’s outside perimeter.
The car’s rear out of states plate # RZM3949 was visible.
Checking out the situation again a woman got out of the drivers door and used vulgar language with me.
I have also asked our City of Renton law enforcement teammates to assess the situation. rentonwa.gov
Hopefully your family friendly organization can address your part in helping to keep my community safe. Thank YOU!!!
pizzahut is the absolute worste do not under any circumstance short of starvation order anything still looking for my $22 from 6/22 THEY are bad and do not care, SAD WAY TO RUN A BUSINESS
Two employees have been engaging in intercourse in one of you locations in jonesboro ark southwest drive location. An newer hired employee is sleeping with boss. Carrie widick and Kyle Hodgkiss. Carrie has showed up late for work since being hired but no discipline actions because of what she’s doing. Kyle is also known to use coke and sell it.
At 3:00 i ordered my brother food to be delivered to him and the person told me that it would take about 40 min. I talked to my brother at 4:20 n asked how his food was and said he hadn’t recieved it yet. So I called them back and told them that it’s been over an hour and he still hasn’t recieved his food. And all I got was I’ll call the driver and he should be there any minute… no “sorry”offer to give me a discount or anything. I’m angry that it took that long and they didn’t do anything to at atleast give me a discount. My brother will have to “enjoy” cold wings, fries and cinnamon sticks. Bad service.
I phone in at Pizza Hut, location 16325 N Santa Fe Ave in Edmond Oklahoma the manager by the name of Sarah informed me that my pizza would be ready in 35 to 40 minutes I did not receive a pizza until one hour and 45 minutes this is the worst service I’ve ever seen from any pizza location at this type of service I . This was also my Birthday I can assure you I will never step foot or call or encourage anyone to contact a pizza hut if it’s the last food place on the planet earth thank you. Greg Rogers, CEO
I seen the commercial for the taste maker pizza for $10 but when I call my pizza place they tell me that they don’t honor that deal all 3 places around me gave me the same answer even though the commercial doesn’t say participating places only that’s false advertising either they do or don’t if not why run the advertisement
Yes I’m calling from greenwood Mississippi and the manager there at the cashier she is overcharging people for their food and I think she’s doing intentionally she did one girl like that and she did try to do me like that someone need to really check into her
Pizza Hut, always loved your pizza but unfortunately saying goodbye to you. You are deciding to go with grooming young underage children. How sicking, my money is going to dominos from now on. Your dead to my family!
Been ordering PH since 1986. Will never order again. You should be ashamed. Disgusting book idea.
I strongly disagree with the woke direction your company is going. Please quit trying to indoctrinate our children with gender confusion! Your job should be to make pizzas and not damage children! This is totally appalling!
Promoting kids as drag queens is DeScusting! Go woke in the case with kids is totally wrong.
Drag queen book? Really? Read me gone and never to return.
You have lost my business permanently. Your perverted pizzas will never be on my families menu again. Go woke, go broke. Hope you lose 50% of your business or more. Corporate at Pizza Hut has obviously been taken over by mentally ill morons. You have become a filthy disgusting anti-American business that should be shut down.
We were disappointed to see Your promotion of a drag queen book to children
This is destroying our Children’s minds and culture. We will not be eating at Pizza Hut until there is a change
Just today I saw a story where Pizza Hut is promoting a book “Big Wig” about children dressing like drag queens. I guess we’ll be getting pizza from somewhere else. There is nothing you can say that can justify this, so don’t even try. We have been customers of Pizza Hut for decades – Bye Bye.
STOP the woke stuff! All I want from you is a good pizza, good service and at a fair price. Take your “Big Wig” book and all it represents and stick it! I am no longer a customer until you stop this propaganda. You are pushing an agenda. Stop it!
What are you thinking as a corporation that is promoting a “drag” book aimed as such young children. You are guilty of promoting child abuse. Leave children alone and stick to pizza. The trend towards “trans” is hard to believe is happening in this country. God help us all. This is horrendous!
Young kids don’t need a drag queen book no more pizza hut for my family
I will never eat at Pizza Hut again.
Go Woke, Go Broke.. Pizza Hut is history.
You WOKE sicko’s
Given your current support and promotion for ‘Drag Kids’ reading incentive book, I will take my pizza business elsewhere.
Big Wig drag book for kids,that pizza hut came out with. Our big family will no longer buy your pizza again. This is not acceptable in America. This Woke is not acceptable in 90 o/o of US house holds and Rural US
When a company goes as far to get involved into things they shouldn’t, like your woke agenda. You have lost my faithful business and many of my family and friends.
Sorry to hear about the book that promotes dressing in drag. I will no longer buy your pizza.
Getting kids to read is a great idea getting K to 6 grade to read about Drag queen shows is sick I’ll never use your company again
My children loved Book It and so did my grandchildren. Sadly, my daughter and I agree they will no longer be participating. Don’t pervert and harm children!! No more Pizza Hut!
Pizza Hut sponsoring drag queen books for kids? It’s all over Twitter. Way to destroy your brand. Lol.
I made a order three weeks ago and I never got my order when I call about it I was giving the runaround nobody would give me my money back nobody would make the oil and just send it out to me so I need to know what I need to do to get my money back or get to order
This stinks. For an entire week I have received text messages stating my Pizza hut location would be open on Memorial day. I work in retail, so I was going to order a pizza at 5:30 pm. However,my Pizza hut in Thoaston Ga was closed. Thanks for making me eat peanutbutter and jelly.
sir i work in pizza hut phoolbagh PhD sir i got problem in my or i didn’t ask for leave from my duty i didn’t go otherwise i put my salary on hold for 1 month or sir saying 9 hours to me sir working for 15 hours sir or my salary also stopped What to do in the sir, be it from a poor or is not paying my month’s salary
I have never done this before but for starters, I went to a pizza hut in amsterdam ny. I placed an order server came back two minutes later said there was no lettuce for salad Fine. The dining room was really smokey server said the oil was old but couldn’t change it because no more coming in to the following day. So cancelled the wing order. So now we have no salads no wings and ice tea tastes like dish water. The fire Marshall should clothes this site down. I have never had to leave a restraint and go home and shower because I smelt like burnt oil and my eyes were burning
I ordered a pizza from the Pizzahut in Roanoke Al on Friday paid for it with my debit card only to find out that they wouldn’t deliver to that address, l cancelled the order but they didn’t refund my money on my card.
Good Morning.
My name is Phelicity and I’m the city clerk for the Metolius City Hall.
On July 16th the City of Metolius is hosting a community event called the Spike and Rail. During this event, we have an old fashion live auction. On behalf of the Metolius City Hall, I would like to ask you for a donation. We would like to have a “pizza lovers” basket to auction off in our live auction! If you decide to donate or sponsor us, we could pick up items for our pizza basket directly from the Madras Oregon location or we could use a check from Pizza Hut to then spend at the Madras location on seasonings, gift cards and other Pizza hut items.
We would also like to offer you a spot in our parade during this event. Its a great opportunity to advertise your business.
I would like to email you a few documents with more information.
Thank you for your time and consideration.
Phelicity Raines
Metolius City Hall Clerk.
541-419-xxxx
This is absurd! Over a hour after says being delivered still not here!
I was employed at pizza hut in Blair, ne for a short period of time before being laid off with warning & no writeups or verbal strikes. I had just gotten in a car accident the week prior and then they decided to do that to me. I was employed sometime in end of January to about mid-March. I recieve public assistance for childcare and snap and Medicaid. I reported my job status change to dhhs and shortly after I received a letter for verification of employment for my manager to fill out. I hand delivered it to Troy Harvingston and told him please fill this out with my hours and wages so I can have my daycare hours updated. Well come to find out he never turned it in and when asked about it he told shift manager to ask Michelle and she had nothing to do with it and said she doesn’t handle that and doesn’t contact dhhs. Well trot was supposed to fill out the paper and fax it to dhhs. I have never had this problem with another employer. Now my daycare says my daycare subsidy ended mid March and that I owe $2000 before my son can come back. This pizza hut is very unorganized and I think they need to have their management staff re evaluated and have somebody who know what they are doing running the place. Also on about my 3rd day of employment health inspector popped in for a rand inspection and Troy was panicked going in the back watching cameras while he put a blue bandaid on and a glove which he never wears but decided he should Incase inspector noticed a cut on his finger. He also walks around digging his hand down back of pants all the time.
Here’s a comment: this stupid comment portal sucks and the letters are limited to one per second Jen lagging ridiculously and the page keeps refreshing itself and clearing all the fields before I can finish a sentence. And your staff in Reno are are functionally illiterate and intellectually deficient troglodytes.
I’m writing to inform you about one of your managers at Pizza Hut in Manitowoc, WI. Sara Salazar was recently promoted to a manager and I thought it imperitive to know that she has been selling drugs and meth while she’s at work. Sometimes she will even have the deliveries deliver not only pizza but also drugs. She also is somehow stealing from orders, she will ring them in as cheaper and just tell the line workers to make something else. I work there and am not ok with this type of thing going on around me but I have been scared to say anything to anyone in fears of getting fired. She sells drugs to a lot of the employees that work there and people are always getting high in the bathrooms. I figured I’d let you know before something bad happens that will cause us to close for good.
The newest commercial where Craig Robinson acts like a petulant 3 year old toward another actor is repulsive. It makes me want to never visit another PH.
The new commercial is bad. Your spokesman is mocking and almost bullying the other actor. We try to teach children NOT to do this and now they see it on TV.
To the Corporate Office,
I had incident when I called last Saturday, May 15, 2022, located on Pizza Hut on 4209 E. Cesar Chavez Ave., Los Angeles, Ca 90063. I have been calling the Pizza Hut for home delivery for over 5 years with no incident. Until that Saturday. I followed the same phone process like I always have done, by using google search which connects me the phone number 323.260.7100 – I believe the store # is 026163. I placed my order used my debit card and was charged 63.81- The young man said, my order should be ready in 45 minutes. After over an hour, I called regarding my order and spoke to young lady, she stated that she had no record of my phone order. I immediately checked my bank account on line and saw my charge for 63.81 – after talking to two ladies, it was frustrating, no order was found. The last person that I spoke to, I asked for her name and she refused to give her name. I did tell that I was going to call the Corporate office. I called your office with no luck, no one answers your corporate line. I’m not sure what happened, when that person took my phone order and charged my card. I monitored, my account for a few day until the charged was posted to my account. By Tuesday, May 17th – the charges were removed. If you can follow-up and see what happened, that with your system. I did, ask for store manager and he was on vacation, with no other store manager to cover. And when, I asked what their store number was or district store number, the ladies didn’t know what I meant. They thought, I meant their store phone number. They need to be educated.
If you can please follow-up with me once you have addressed this issue.
Thank you,
Mary Lou
I hate to put someone on blast, but we’ve had this problem three consecutive times at a Bloomington, IL location. We ordered a pizza for delivery and had to call twice in the hour after we were supposed to receive it. When it did arrive an hour an a half late, we received someone else’s order and the food was lukewarm at best, but honestly cold to the touch. When we called after we got the wrong order to see what happened, the person who answered the phone hung up on us. We had to wait half an hour to even speak to a manager; this ordeal was our entire night. We really gave it every shot, but we can’t order from this place anymore.
Today is May 20th 2022.. I was at a location 2461 Metropolitan Parkway Southwest Atlanta Georgia 30315.
I usually not in that area I work as a secret shopper. This first experience was very horrible. All the employees need to be properly retrain if I was in that area doing secret shopper, would have reported all of the employees been replaced. Dreadful Dreadful Dreadful Dreadful.
It wasn’t about a order. I live in La Vista NE and the store on 84th St as well as the store at Shadowlake in Papillion NE only had drive through. What the heel is wrong with you. ALL of your competition has a fully employed staff, Freddy’s, McDonalds, Culvers, Wendy’s to name a few. Why is it that the mentality of the mega giant of idiots KFC, Pizza Hut, Taco Bell cannot do it right? People want the country to get back to normal and you xbags just want drive through to save money with small overhead. What a joke. Well, I spent $30.00 tonight art Freddie’s and Posted this complaint on Facebook and Twitter.
Hello I am writing you because know for the second time I have ordered a pizza from your restaurant in palmetto.florida . I have ordered from this restaurant in the past and had no problems. So I’m guessing it’s a personal problem. On both occasions I have waited well over an hour for my pizza and at the end of it all still didn’t get my pizza . If this is the kind of business y’all decide to run maybe you should close your doors at least at the one in palmetto. Piss poor all the way around . .. I grew up eating your pizza back when your restaurants were true restaurants. What ashame . I apologize for this kind of complaint but as I have been writing this I am still waiting on the pizza and you know what still no pizza and nobody will pick up the phone at the location. Put the shoe on the other foot and tell me how you would feel. Have a good night.
I orderex a pizza from south church st in burlington nc at 530ish they called at 720 and said their cook quite well i dont appreciate the way it was handled and still charged me full price
Pizza is horrible! Hard as a rock tastes like crap! I tried calling 7 times! Each time the phone picked up then hung up. It’s 9 pm and my kids haven’t even eaten dinner. I tried to call to request them to make the order again and I’d be there to pick it up and bring in the two pizzas that nobody here wants but I couldn’t even do that! This is absolutely ridiculous! When I went in to pick up my order she said, she didn’t have change for my 100 bill, she tossed it on the counter and walked away to help the next customer. My 8 year old loves pizza hut and he took one bite and hasn’t touched it since. I asked for hand tossed and I got thin crust there’s barely any cheese or sauce on it and like I said it’s hard as a rock. This is so disappointing. I want my money back. Unfortunately I have to get my son ready for bed and school tomorrow so I am unable to drive down there tonight. I’d really appreciate this matter be taken care of so I’d like somebody to contact me re this issue .I don’t care how. Email is fine. I just literally threw away $25. This is so not cool. I just want a refund. I can’t believe how horrible the quality of food and service here has become so bad.
my order was uncook with no sauce when i ask for extra sauce called and the lady said she cridit me 15$ when i spent 50 not happy and was disappointed
Former short time employee, Carly A Hudson
803 613 xxxx.
Sewer drain not marked has bent my tie rods I’m unemployed at time and am seeking mechanic estimate for the damage done to my 2001 Hyundai Accord
pizza hut delivery. north Augusta s.c 29841 the sewer drain is still in busted shape and my car is not well…….. I have all my facts together and am positive this is how I need to handle my cars real issues ASAP thanks C Hudson
p.o box 7503
N Augusta s.c 29861
We ordered a meat lovers thin crust on 5/16/22 ;”from yiur Cameron Mo location. I took photos of the pizza as there were very little toppings and looked more like a frozen pizza. For the cost of the pizza alone not to mention that it was from the lovers line it was very disappointing . I can send photos as well.
When the manager and employees do not yield the right of way and /or run stop signs- it’s dangerous, rude and bad for business
No corporate pizza hut near me, no 10 dollar pizza as advertised on tv!!TV!!! Thst bites
Hello, I am writing this complaint because I am not getting a response from my local pizza hut leadership. I recently ordered pizza and wings from the delta colorado pizza hut. I was charged $53.67 for my order of a Supreme pizza with pineapple and anchovies I was also charged for 2 garlic parmesan sauce packs for the wings. After nearly an hour I still had not recipes my order as I asked for it to be delivered. When I called pizza hut for the status of the delivery they told me that they thought it was for pickup at the store location. Then they charged me an extra 5 dollars even though they had made this mistake. When I received my delivery the pizza did not have what I ordered on it. And the sauce packets which they charged me for were not delivered either which brings this to another complaint. Why am I being charged for sauce? It’s bad enough I’m charged for sauce I didn’t receive and it’s even worse that I was charged for the wrong pizza on top of that I am also frustrated that I was charged an extra 5 dollars for delivery after having to wait for the food. The pizza and wings were delivered cold. My address is very easy to find and I shouldn’t have to walk out of my residence to direct the delivery people to where I am either. I would appreciate a prompt response and also the full 58 dollars and 67 cents back. I work hard for my money and I feel it is only fair. Thank you!
Nicholas Rios
I am a 68-year-old Veteran. My daughter works as a shift supervisor at a Pizza Hut store in Las Cruces, New Mexico and she is the only female shift supervisor at the store. She is constantly being harassed by the store’s white male manager and white male assistant manager. Pizza Hut needs to investigate this and remove and replace both of these managers.
I am disappointed that our pizza huts have not brought back salad bars and fountain drinks as well as their still using paper plates and plastic forks. We can’t all order out and they seem to be wanting to be delivery only. I hope these are not permanent policies.
I rate pizza Hut at 1035 east 6in junction City Kansas as being full of drug addicts and people who are very rude and allowed people to work while they had covid
It was my wife’s birthday yesterday and we worked late and ordered online like we do at least 3-4 times monthly. It was close to closing time unfortunately but still 20 minutes before close. A manager called me at 1am saying he didn’t have a driver and they were closed now. I worked for Pizza Hut for 5 years growing up. I’ve seen that trick pulled on many customers over my time working there when it involves a late order because workers are more interested in getting home for the day! I’m upset and probably will not be ordering anytime soon to say the least! Also why wait 20 minutes after I ordered to let me know ? Putting me even later back to make other arrangements
I’m curious as to why you stopped delivering to my area not just my house but our whole area and it’s been able 7 years now. I love pizza hut and use to order weekly then suddenly all locations just STOPPED delivering to our area. Please message me for address details
I ordered 2 personal pan pizzas and a 8 piece boneles chicken at 3:05pm today (5/13/2022). The call center for store at 29 Marcus Garvey Blvd Brooklyn, NY. they told me it would be delivered in 30-40 mins. I waited until 5:30pm and then called the store directly. The manager tells me they could not find a driver to deliver it. Now he’s trying to find another driver. So I have to wait over 2 hours. If I didn’t call to check, I would have never known. The is totally unacceptable. Then the manager went on to say the call center should have never given me a time of deliver because they have nothing to do with the store. Really. The call center is part of Pizza Hut. I really don’t understand why he is even a manager. I run my own business and would have never made a customer wait this long. Please correct this situation. I cancelled my order because I was getting it for my disabled mom. It was no one at her house and I couldn’t leave to get anything. Now I can walk and get her something myself. This is Unbelievable. I hope this doesn’t happen to anyone else.
I live in Battle Creek Mi and wanted to purchase pizza for my students. I ordered online from my account that I always use. We were told from the confirmation email that it would be 39-47 minutes. They order tracker showed the pizza was being made. My class waited and waited and I kept checking to see no change. I gave the store a call 269-962-2999 where Miranda rudely told us the order was cancelled without notice. I did not recieve a call or an email to tell me it was cancelled. She claims she called multiple times, however I have a phone that I checked multiple times. Thanks for disappointing hard working seniors. I will send my business other places. Please provide Miranda some training so she makes better customer service decisions.
I ordered a pizza for delivery on 5/6/22 and the pizza was not cooked completely. I called to order another pizza this friday on 5/13/22 & the manager was very unconcened and when mentioned I would call Corporate he said that’s fine call corporate never asked how could he be of service or how could the problem be rectified. I ordered the pizza from off beltline in cedar hill, texas 75104—Claudio the manager
Your store off of Colonial and Treeline in Fort Myers Florida has a lot of potential to make great pizza and money, but the lack of professional supervision seems to be “ok”.
You really need to get it under control.
Waited 2 1/2 hours for our food. The manager was rude and called my husband a when we asked for a refund.
Yes, I’m SGT Stone US Army I called the store for my area about my food that was an hour late from the estimated time given to me. The store manager called me dumb over the phone on speaker in front of my wife.
The store is in Fairfield Ohio on pleasant Ave and the managers name is Nikki.
After asking to have my money returned she never returned the transaction and my food showed up an hour after I called to complain. Food was ice cold and two hours late…. 3 hours after the initial order
Hello my name is Charlene Ramirez I ordered a pizza on may 12 th at the Pizza Hut on west berry in Fort Worth Tx at 6 pm and I never received my order. I called to talk to an associate and asked them what was taking so long with my order due to it now being 830 when they Originally said it would be Delivered by 830 he then told me it would be delivered by 930. I then told him I want it to be free since it was not delivered by that time and if not I will call corporate about this store. He then hung up on me. Something seriously needs to be done
Yes my pizza never came and manger acted like she didn’t care I’m never ordering here again worst experience I ever had it’s like they didn’t care
On Tuesday evening I tried to call in an order for a pizza. The girl that answered was very disrespectful. I asked if she was ready for my order and she said really rudely “If you give me a minute”, My husband said ” She must have her shorts on backwards, and she hung up on me. I have never been treated that rudely at an restaurant before. I don’t know what her problem was, but someone should do something about it.
I ordered a large stuffed pizza & six honeyq wings. The wings were hard & very chewy & the pizza was cold. We have ordered here a lot over the years & this is the first time we were completely disappointed. Especially after paying $32.02, we are VERY disappointed.
I went to the Pizza Hut in Klamath Falls Oregon had to wait forever for our order and when we did get our order the order was wrong we told them that we wanted 6 medium pizza’s what we wanted and how we wanted them will we got charged for them but didn’t get them all and when we asked them why they said oh you didn’t order that many me my husband and my three daughters were there when they were ordered we showed them the receipt saying that we paid for 6 not only did they not give us the rest of the Pizza’s but we didn’t get our money back either so pizza Hut in Klamath Falls Oregon has lost my business my phone number is 415-595-xxxx my husband and I and my girls were all pissed off sorry for my language
I placed an order at the Savannah, Ga. 31406 Mall blvd. location and didnt receive it and was charged for it still. My money was stolen and I want it back.
I love your pizza but you’re messed-up I will never buy another pizza from you again I hurt my foot I couldn’t get of my car. Rude Rude why 90 and Hamilton bull Theodore Al batch was Rude
I am wanting to file a complaint for store 3035 Dunn Ave suite number 1 I called in regards a wrong order the manager Jason sat the phone down and ignored my concern I will be filing a complaint to the bbb I am not satisfied
How to apply for franchise in Iraq? Can I get some contact detail
The worst Pizza I have ever had along with two orders of wings that were terrible as well the pizza was very dry no order was met or even came close to what I wanted three different orders and Yuma Arizona it was the Pizza Hut off of 4th avenue in 8th Street and now I’m going to talk to somebody about this or try to I want my money back or I want another order made the right way
I had placed an order on 3/12 and my first issue was that i ordered wings with my pizza, but they weren’t received. I called the store that delivered my order, 1236 Caldwell blvd. Nampa ID, and let them know that my order was received, minus the wings. The person on the phone was really nice, he said they could bring the wings or refund them. I asked if they could just bring them, and he told me it would be about 20 minutes. I kept checking, but after a couple of hours of not receiving them, I went to bed. When I woke up, I checked my porch, so I could make sure that they didn’t get delivered super late. There was nothing, this whole interaction was later at night because I order for my kids friends when they come over after practice. I called again, when the store opened, and spoke to the manager. He was really nice and apologized for what happened, he said that he isn’t able to refund part of the order, but he would give me a credit for $25 since we order through you guys often. I was satisfied, and I actually placed an order on 3/18, hoping to use the $25 credit. Before checking out to confirm delivery, I wasn’t shooting the $25 credit so I called. When I started to explain my situation over the phone, he told me that he was the manager that had added the credit, he remembered talking to me. He had me double check that I had my phone number, (208)992-xxxx, was listed on my app where I was making the order. It was and he advised that the credit was tied to my phone and that I wouldn’t be charged for $50, it would be $25 after the credit for $25. I submitted my card info and was billed $50. I was still on the phone with him and he said “okay the credit is definitely on your account, but we need to place the order over the phone.” He had also pulled up my order and realized that part of my order wasn’t in stock and so they wouldn’t be able to deliver it. At this point, he told me since I was just charged without the credit for missing wings on 3/12 and also charged for a double order of quepapas and Cinnabons that couldn’t be delivered that he would refund the $50.20 and that he had added the credit so the next time I ordered, to call over the phone to be able to use the credit. He still delivered the pizza and bread sticks, basically for free, though I did pay for wings that I never received. He was really nice and said that I still had a $25 credit for the inconvenience, I felt like he certainly rectified the situation and made me feel like a valued customer. I emphasize that because of my most recent experience, which was 4/29. We just got back into town, and I call the same store, to use my $25 credit. At first, I was transferred to customer service and I just explained that I was told there was a credit and that I needed to make the order over the phone to use it. She let me know she would transfer me to a supervisor to place my order, and she did. He didn’t provide his name, but at 8:30 P.M. M.S.T. I spoke to a man who never gave his name, but said he was the manager. He was grossly unprofessional and outright rude. He told me that I used the credit when I placed the order on 3/18. That I made an order for $50.29 and received a credit for $25 so I was charged $25.29. I explained the situation to him, that the entire charge was refunded, I have proof on my bank statements. He told me I was making it up and laughed at me. As a business owner, I wouldn’t want that man representing my company. As a consumer, I certainly will not be doing any business at that location and I’m not sure I will be having any further interaction with Pizza Hut.
I have been longing for a year or so for a Pizza Hut Triple Decker Pizza! This pizza was my Friday night go to meal. I wish you would consider bringing them back even if only for a limited time
I order $68.29 worth of pizza wings n drinks on 4/21/2022 with debit card ending in4873 .My bank has record of transaction but your company does not! Any how my problem is this ….. I ordered at 9:55 pm ,I called back at 11pm to check on delay as they said 45 min to deliver. It was to be on its way. Well that was not the case! Female delivery driver calls me at 11: 16 ( all recorded in my phone) and tells me my chicken just went down and she has a delivery in front of mine so it’s going to be a while. I then was frustrated and told her to please cancel the order and refund my card which she replied ok and apologized. I have checked my bank they say pizza hut never refunded. I called pizza hut on 5/3/2022 got the rum around and yelled at from customer service assistance mgrs. Using a different phone I finally got ahold of branch on 10th which deliveres to my home. Mgr was not apologetic nor helpful, actually denied I made order. Customer service said order was delivered. That is my money and I want it back from whomever took it however they took it. Mgr at store said it was for cash that’s nit true I have proof of transaction. Please respond for I been getting the runaround for 11 days now
Sincerely Celestina Warner 709 n. Lewis ave. 57103
Ph # 605 206 xxxx
I ordered a pizza and when they brought it it was wrong and came with no receipt and I didn’t get my hut rewards for this order or the last one
The General manager at pizza hut in selmer tennessee was very rude to me and even screamed at me on the phone. Bailey the delivery driver was a witness to this. All I was trying to tell her was they had given Bailey the wrong address which is why my pizza was so late. She did discount my pizza but I don’t appreciate being yelled at.
Pizza Hut customer service has declined. It is hard to find a store that delivers on time and has great customer service. I called for delivery on Friday 4/29/22. The store called and stated they did not have delivery until after 3:00 and we wanted our order at 12:30. I canceled the order. I ended the call and immediately redialed to ask them not to cancel. The supervisor was rude and upset because he said he could not reverse the transaction. I don’t believe that. He said I would have to reorder online. In the case that he is truthful, he did not have to be rude about it. Pizza Hut has really good pizza, unfortunately, I am unable to get it because of your poor delivery and poor customer service.
I order from pizza hut 3-4x a week and of lately I have been very unhappy with the way we have been treated and lied to. The latest was at the S. High in Columbus Ohio on Tuesday I ordered Tuscan Tuesday and when I got there to pick it up they charged me the full price so I pull around and called and talked to the manager and told him they charged me full price and he acted like he didn’t know what I was talking about so after a few mins of trying to get him to understand he tells me that they no longer have that or wing Wednesday which I looked on line where I always order at and they are still a deal u can get on Tuesday and Wednesday. I don’t appreciate being lied to! It is very unprofessional and especially from the manager and I guess the general manager? This needs to be addressed and that store needs a new manager for sure.
From Ravenswood w v I’ve called several time between 6-630 on wed eve and only get a automated msg that they are closed were often told there not delivery in past
The last time I bought pizza hut. My order was not right and burnt. I filled out a complaint and never heard back. I figured I will try one more time with you. If not then will never order again and will pass on the experience.
Me my friend and his son got a pizza from Afton Wyoming Pizza Hut yesterday all three of us are sicker than the dog throwing up diarrhea cannot keep nothing down the manager at the store got ignorant with me and told me she has had over 70 other people and nobody else got sick and that’s a bunch of BS because another person I know got sick last week there’s something wrong with your food
Hi I’m working at Pizza Hut by the Fort Uestis Military base VA.I wanna ask if I can complain my Toxic Coworker.She’s so Disrespectful to everybody and work so unprofessional but managers tolerating
That kind of action.I don’t understand why she’s still working at Pizza Hut.
Centerton Arkansas Pizza Hut has terrible service. Ordered online. Got there pick up they forgot to make my pizzas. Third time.
I was wondering when Marion NC was gonna get any quepapas I been trying to order for 3 wks and they always say they are out.
Was pushed out the door tonight three times by manager and I’m handicap,
I am extremely upset with the service I just received. I ordered dinner for my children via the app which was to be delivered by 6:51 pm, I work from home so at my lunch time when the order was not delivered I drove to the store after I tried calling several times and checking the app and my email for updates. The manager was extremely unhelpful she did refund for the order but there was nothing o else No explanation no thing just we took hella long delivered a cold ass pizza to your house ruined your dinner and lunch period which I spent my entire 30min driving back and forth to your damn store with gas Prices the way they are now and I already spent the money on a delivery fee and tip this is extremely irritating. I understand everywhere is short staffed and the fast food industry is extremely busy right now with all the delivery apps and stuff that’s fine and this entire situation could’ve been avoided with communication. The delivery driver is late or the delivery driver is a few stops away anything. If Amazon can do it I’m sure you can. I have most definitely lost hope in Pizza Hut which is a shame because I order from this particular quite regularly and live less than a mile away there’s literally no reason for me to be delivered cold pizza. The pizza felt like it came from the freezer not oven
Why isn’t there a Pizza Hit in Jackson Ky anymore?
It really is ashamed buying food and get garbage i tried to call back and no one would answer kept getting a recording which is nerve racking food was cold and pasta and chicken wings were hard poor customers service i wanted my order to be fixed over and to talk to manager could not get anyone
I came to the Pizza Hut in Buona New Jersey to pick up an order through GrubHub I was then disrespected curse that talk to any kind of way then almost attacked through the drive-through and called a b from the employee the supervisor act like she was gonna come out and talk to me I never talk to me I had to clock out at work and come back to write a report I’ve been waiting outside of the restaurant for over an hour waiting for law-enforcement to come so I can write a report because I still have to pick up Deliverys from this restaurant and these two girls that’s working here should not be working
I was threatened over the phone enticing me to come there, I’m a veteran 62 I told him it’s storming he said come tomorrow, call me I’ll explain this crazy from this 30 year old
I placed an order for my family and got confirmation but when I arrived they said they were closed and hung up on me. My family and I were planning for put baby brothers funeral and this was a huge inconvenience. Your manager is unprofessional and offered zero to help; but rather pulled behind me almost touching my bumper and yelled obscenities. Considering everything I could find as far as online and signage they should’ve been open another full hour plus. I used my points on my order as well so I just lost out on those. I don’t think I’ve ever been treated in such a crappy way my whole life.
I had ordered pizza hut tonight and never received my ordered. I tried to call local pizza hut no answer
My husband Raymond been working for your company since 2/2010 and now the whole store up and quit him and the cook are employed. Please get back to him thank you Mrs Lori Heaton
I have a question, and a complaint.
Is it appropriate to hire only Spanish-speaking employees and give terrible customer service to a disabled customer that called and complained about a missing item and not even what she went through with the delivery driver AND has been a very loyal customer to KFC and Pizza Hut for over 30 years? if you look up her address you will see many many deliveries and orders put in. He yelled at her over the phone and made her come outside while she’s in pain from a surgery she just had and gave her her pizza sideways. When I say he made her he said he was not going to deliver her food unless she came outside since he was not able to understand GPS. “ come outside” Is all she could understand from the yelling and the chopped up English. We called the manager and he said yeah he is only Spanish speaking So you’ll just have to do the best you can to understand him. The manager was very unapologetic and made us feel very uncomfortable he hung up on me twice and was being very inappropriate in the situation using phrases like “yeah dude” and “well I don’t know” is unprofessional in my eyes. I would like some kind of investigation of the managers and employees customer service skills as well as a replacement pizza due to the drivers lack of humanity and respect for my mothers dinner that looked like a lump of cheese, and this isn’t about getting a free pizza. This entire expierence makes me really uncomfortable to have anything ordered for delivery or pick up. I this is unacceptable behavior from a business such as this one. There has also been two phone calls from you from that Pizza Hut location to my mothers phone where they call and hang up this is starting to be harassment and I’m not having it. And I will take legal action if needed against That establishment. Please respond to the email listed. I do not want to take it as far as the legal situation but I will if the harassment continues
10 sporting green drive
Mechanicsburg pa 17050
April 13, 2022 8-9pm
Manager on shift that night was very rude. I usually love Pizza Hut the best but after this experience I am shocked that I was treated so discussed by a Pizza Hut manager. I am waiting for a reply, please send a reply thank you.
My friend and I were were called names and threatened by the manager of the restaurant and I would like to be contacted to explain the incident.
Thanks
Nik Hamilton (417)-370-xxxx
I need corporate office phone number for pizza hut in the U.S
I started to get trained to be a RGB and got no support from anyone at my location, was made fun of, laughed at, ridiculed, reprimanded, talked about behind my back and yelled at. I have no idea why. I just wanted to learn to be a good Manager.
You refuse delivery to the Seminole county sheriff department Seminole county Georgia
Hi, I was assaulted verbally and physically by a fellow employee at pizza hut ,North military trail, wpb, fl. Her name is dyirshia I think . Black girl with blond hair. She started it by accusing me if stealing her order when I was preparing the order by cutting it. Then today while I was taking a pizza out of the oven she shoulder hit me knocking the pizza on the ground. I complained but got ridiculed by management and threatened to get fired.
I got a family’s pasta from Pizza Hut this evening in sissonville, WV. I didn’t know my breadsticks didn’t come with marinara (didn’t read the fine print I guess). The whole reason for ordering Pizza Hut tonight is I have a newborn baby and my boyfriend in the hospital so I had no way to drive anywhere. When I realized and called the store at 10:05 pm and explained, I asked if I could pay for marinara since I didn’t know. .Earlier leaving 18% tip and living three or four minutes driving distance from the store I didn’t think it was too much to ask for. Well delivery driver already left for the day. I’m pretty understanding most of the time but this was ridiculous. Now $30 wasted on a meal I don’t really want now… i feel that if I cant get some type of refund for my inconvenience I probably will never buy Pizza Hut ever again. That’s just a lot of money to not have the meal you wanted and no way to fix it.
I’ve ordered from the same store for many years. Today Junior from store 4417 south church Murfreesboro argued and yelled at me over the phone while I tried to order for a party
Ordered pizza tonight and the app wasn’t working so I ordered on line. I wasn’t able to sign in on there either. After ordering my food I missed out on 50 points. This needs to be fixed
Hi I ordered pizza and 2 separate orders of wings and the Pizza Hut in Holland Ohio and for some reason they put both orders in one bowl and I ordered separate because my roommate is funny about things llike that is why I ordered separate wings and the guy at the store said they put them together to save money but how can they decide how to just put the order together when it should of came separate and the guy said he could bring me a bowl or credit me $2 bucks and when I asked to speak to someone above him he hung up on me
I have been buying from Pizza hut for many years on Jamboree in Newport Beach, Ca. For the last several months I have not been able to order on line. Every time I pull up the site, it comes to the main menu which allows you to sign in. Unfortunately, the page disappears then goes back to the same page it was just on. It will not allow me to sign in, or order anything. No matter what I click on, it goes back to the same page, not allowing me to do anything. This is very frustrating. I said something to one of the employees at the store, but they had no idea.
I went to pizza hut in Cherry Grove picked up 2 thin and crispy pizzas total bill 28.48 paid in cash. Got to my car checked pizzas they were burnt so I took them back they said they would make new ones while I waited the employees went form doing different things to making my pizza with no gloves at that point I did not want the pizzas asked for my money back they told they could not give me my money back I was not happy no pizza no money, not a happy camper. That all happened on Sunday evening, could not go back to get my money till today Wednesday about 1:30 the doors were locked but the same guy was in there he answered the door I told him was their to get my back he said he could’nt until 3:00. Terrible way to handle all of this!
An employee of yours, Colby Glenn from the store located at 2730 W 3500 S, West Valley City, UT sent me a very hateful and threatening message on Facebook. I didn’t know anything about htis person before he sent me the email. I just thought you might like to know the kind of person you have working for you. I’ll be glad to supply you with a screenshot of the message, in which he called me a TRUMP SUPPORTER and told me to “GO BACK TO RUSSIA WHERE YOU BELONG.” You’d better deal with him.
Had a horrible experience at our local pizza hut last night, I spent $131 on my order, my husband picked it up, it took over an hour after they said it would be ready in 30-45 mins. Was missing 1/2 of my order, food was cold and THERE WAS A SLICE OF PIZZA MISSING FROM ONE OF MY PIZZAS! Went back to the store immediately, by this time 2 managers were at the store along with a line of very upset customers and 2 employees walked out im assuming they quit. Manager said they’d remake our order. Still was missing a pizza, my cookies were hard as a brick, my wings were bone in instead of boneless (my 3 kids that ate the wings were sick this morning) called the manager because by this time it was after 9pm and had to get my kids in bed for school, she wasn’t very apologetic or too concerned said she’d refund my money and that was the end! I tried to be understanding of her situation because I have worked in the restaurant business and I understand but she should have been more concerned than she appeared to be especially after I spent so much money and had so many problems!
OMG!!!! I just had a bad experience last night (7/11/2022) at our local PH, but your experience was far worse than mine! I am so sorry you had to go through all of that! I guess we customers have to acknowledge each other’s bad service since I haven’t seen any responses from corporate yet… SMH
I was wondering why our local hut has not opened the lobby back up. Seems like they only care about the drive through.
Every time I order a pizza from pizza hut on the Lewis store in Oklahoma the pizza is late. Every time I call they say they only have one driver and I’ll get my order when I do. That is poor customer service. I will nit be going back to pizza hut. When I order something I expect it on time not a bunch of excuses
Here in Bossier city la.71111. On Apr 3 2022. Store manger rude and disrespectful. Waiting 45 minutes. On a call in Order.the board said Ready. She had me waiting 30 miminutes.
Between 5:13 and 5:45 pm on 4-1-22 I witnessed an employee drop some pizza dough on the floor and then she picked up the dough and Proceeded to make a pizza. It let the store manager know what I had just witnessed so she asked them in front of me if they did use the dough off the floor and they replied Noooo they didn’t. I guess they pretty much called me a liar then. I’m so disgusted with Ozark Arkansas 72949 Pizza Hut. This should never happen anywhere. I’m just sick over what I saw. The lady was an older lady with pink-purple hair who did this. Can someone please address this problem? My family will no longer order pizza from this location.
Every time I order from your company either my pizzas burnt my chicken ain’t done or somethings wrong or they’re 45 minutes late on my delivery
I am very confused that your company has my credit card on file saved and I never gave you permission to do so.
I was a delivery driver in 2021 at the chino valley Arizona pizza hut and I’m just trying to get ahold of my w2 for that year.
I tried to order a delivery pizza from a pizza hut in Rendon Texas which according to the website, my order would have been delivered in 20-40 mins. After waiting for 1 hour I called the store and was placed on hold. After being on hold, the next person that I was talking to, introduced herself as the manager and her name was Skye. She told me that my order would be delivered at 741 pm which was 1 hour and 20 mins from what the website said. I told her that I was going off the website if I received my pizza cold, then I would be refusing the my and requesting my credit card to be credited back. In a rude tone, she place me on hold and then hung up on me. I quickly called the store back which Skye answered the phone and then hung up on me again. Skype is a rude and extremely unprofessional and if she is really a manager at this store, I would ask cooperate to train her again on customer service. I will never order pizza from the Rendon texas location again.
March 27,2022 PIzza Hut Livingston, MT. My husband and I stopped for early dinner appx 3pm. Ordered 2 dinner salads and a pizza. Waiter took order then came back to table to tell us they were out of lettuce so no salads available. This is ironic since the Pizza Hut is located right next to a grocery store. Then when we went to pay bill had to yell for someone to help us since no one was visible. I asked for a to go box and was given an unfolded pizza box. Horrible customer service and wonder how much longer this location will be in business.
I placed an online pickup order. I live in Richmond, VA my parents live in Norfolk, Va and every now and then I buy them pizza for dinner. They are elderly and aren’t up to going back out today but the pizza was undercooked when they got it. I called the store on Hampton Bld, in Norfolk that we ordered from and Sherry told me I have to call back in 4 hours because there is no manager there that can take care of this. I am livid. They did just call me back to tell me that they issued a refund to my card, that order included points that were redeemed as well and they cannot refund those and will not put a medium 2 topping on my account in exchange. The pizza is NOT edible. it is raw. I am 2 hours away and can’t go up there to swap it out and my elderly parents already went out once. You do not deliver to their apartment community. Thanks for the refund. I am still owed a Medium 2 topping Pizza my email address on my pizza hut rewards account is divinexxxxx @aol.com I can be reached by phone at 757-581-xxxx
I am an employee at Pizza Hut in Bryan, Texas. We are not being paid on time and it is causing me to get behind on my bills. Who do I need to speak to.
Your Pizza hut here in Athens ,Tx is so messed up.we ordered a pizza on your app 1 hour before our lunch at work then we called to make sure it was ready but when we got there it was not and they said it would be 45 mins of course we could not wait we had to get back to work. This not the first time it has happened, please get them in order cause we love your pizza and would like to continue to be your customer.
I ordered from silverspring location. Online order went through and all went to get my pizza and the rude man at the counter said we are closed we ain’t got ur pizza.. I don’t understand if a store is closed then they should say that on the website. It gave me a pick up time and everything..this needs to be fixed asap
I’m offended by the fact you had a delivery driver with asymbol delivery my order. It is a well known fact what the “Rebel Flag” signifies to the African American community. This display is unacceptable. Not to mention the words “White Boy” with rebel beneath it!… Something must be done immediately! The driver is delivering for the Fayetteville rd store in Lumberton NC.
Customer service for Pizza Hut is useless! called to get a location for an OPEN for bus. store and all they gave me was all the closed stores near me. Maybe update yoursystem.Wanted to take a day trip to get Pizza Hut but no Help from cust. svc. couldn’t tell me where the nearest store is
How do I contact the rite person in regards of Commercial Exhaust cleaning for the Pizza huts In Bakersfield,CA and all the surrounding locations? For health and fire reasons?
PLEASE CALL ME immediately about your St.Joseph Missouri location on 22nd Frederick St
My name is Michael Burnett I worked with pizzahut in the yr ending 2021 up until yesterday yr ending 2022 as a shift Mgr in Ottawa Kansas an you all were supposed to have had my w2 sent to me at 710 s cypress in Ottawa Kansas 66067 way back in January 15 an I still haven’t received them anni went by the store an the acting Mgr told me you never mailed them to the store like in the years past.so will you all please send me a copy of it to my email address which is 6969fresxxxxx @gmail.com please an thank you..I hope to receive it today Monday March 14th 2022
Picked up pizza at @ Pizza Hut Delaney dr Charlotte nc 28277 2 weeks in a row. Old pizza no sauce ordered pan got thin but charged for pan. Last visit 3/11 arrived to totally burned pizza. Waited for new one which still wasn’t correct order.
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Never in my life. Have I ever felt so shocked by a restaurant. Never received my food. Said they wasn’t making it. I paid you $40. Well you get it back in 48 hrs.
I tell them so deliver my food it’s only 8 on sat.. why can’t I just get my order. They canceled it rejected back to bank. Won’t get my food. Or my money. On top of I get hung up on. After asking for what I just paid $40. I’m appalled. I will never ever in my life let a restaurant steal from me again.
Good afternoon I would like to file a complaint on Pizza Hut 3220 Crain Hwy, Waldorf Maryland 20603. I ordered pizza on two different days and the last Friday that I ordered at 10 at 12:03 I called him because that’s what time they close and they told me the best they can do is give me my money back they never sent nobody now tonight I called at 7:30 and it is now 934pm and he told me the pizza would be here 30 minutes ago still no pizza every time I call they are hanging up two times in a row y’all delivered no pizza keep giving me four times and no one showing up this is unacceptable we order from y’all every Friday pizza at all and this time they have to eat Ledos very unacceptable can someone please give me a call back as soon as possible so I can find out what’s going on at the Pizza Hut in waldorf md 240606-1544 my name isTerra
I ordered a personal pan pizza at the Dunn avenue Jacksonville Florida location and when I called the lady was rude on the phone then I put my order in and she tells me it’s going to be 15 to 20 minutes I show up at the store after the time and they have no order for me nobody put my order in or nothing so I wasted time gas everything to drive all the way to Dunn avenue store to pick up a pizza that they never put the order in for
I ordered a spicy pizza and pepperoni pizza and the spicy pizza just had the red peppers on it and the first piece I ate had plastic in it
Upset with your company never heard from you with a order
YOU WOKE ? YEA !! NOW GO BACK TO SLEEP AND KEEP ON MAKING YOUR CRAPPY PIZZA’S. CRT ? REALLY ? REMEMBER YOUR ONLY REACHING OUT TO HALF OF AMERICA, THE OTHER HALF WON’T BUY INTO YOUR BS, STICK TO MAKING CRAPPY PIZZA’S AND LEAVE THE POLITICANS TO THERE CRAPPY POLITICS ! YOUR WELCOME .
I read that Pizza Hut has not yet shuttered their operations in Russia regarding the Ukraine war. This is extremely unacceptable and until such policy changes, I will not support your establishment. It’s time the company leadership worries about and takes a stand on ethical issues instead of their profits.
I ordered today from Swansboro North Carolina Pizza Hut I have ordered many times before anyone can check my website login I always get garlic parm I ordered garlic parm today on two pizzas and got alfredo the lady who answered the phone at Pizza Hut tells me that is their garlic parm I have had it many times before Alfredo and garlic Parma not the same very disappointed I can’t believe her answer for my problem I would like somebody to contact me back I spent $43 on something half the people here will not eat
Undercooked pizza, we had a $40 credit on our account and we called them for our order they were confused at first and finally they delivered our pizza but it was soggy, we had to recook it ourselves. Didn’t include Garlic sauce or utensils we repeated twice to confirm.
Why isn’t your pan pizza crust crispy y anymore it’s just as doughy as the rest of them I bought one in Oregon right before moving to Hawaii and then bought one in Hawaii while unpacking both soft and doughy
I Need help please Took money off my card well I made my order in pine bluff location and I made my order and paid for it with my card they took the money didn’t deliver my food at all called me and said didn’t have Garlic cheese so they didn’t make my order I need help I need my money
Hello, I normally pick my pizza up and being sick I called for delivery. It took 1 hour to get it and did not receive all of my order. The gentleman was nice and stated he would bring back later. I am still waiting on the order.
I order my pizza around 9:30 afternoon I asked for delivery now it’s three and a half hours later I still don’t have delivery I call my credit card provider and they told me my bill is still pending and I can’t shut that down for next 5 days but it’s not about the money it’s about the service your place here next to me in state of Texas really really sucks for one company like yours supposed to be known all over around the globe that’s really ridiculous and unacceptable so I will really like you to give me a call because me and my neighbors are really upset about your business and how your business it’s run thank you I appreciate it
Yes I just sent you an email my name’s Jared Schwartz I forgot to tell you that it was the Pizza Hut on Covert Avenue I think sales
Hello my name is Jerry Schwartz and I live in Evansville Indiana. I had ordered a pizza from Pizza Hut a week ago and when I got the pizza everything was pushed to one side so they give me credit for a pizza and then I ordered another one a few days later I ate two pieces that night put the rest in the refrigerator the next day I got out of slides put it in the microwave I bit down on the pizza and I could see a hair sticking out of the crust. I called the store and spoke to somebody and they talked to me like I was doing this on purpose I think that is very disrespectful I’m not going to just say something to get a pizza I have money I can pay for my pizzas I’ve been a good customer with you all and I think we need to resolve this issue I left my name and number for the manager and they have not returned my call
I would like to speak to someone in regards to a complaint with Pizza Hut located at Aldine Bender Rd in Houston Texas near Lee Rd. The workers there was very aggressive and rude to myself and my husband tonight after mixing an order up on there part tonight. I will be furthering this situation if no response from corporate. We service this place often and it’s really unprofessional and not customer friendly. The workers refused to give any corporate contact or manager information stating his name was Brian and he’s the manager. Please contact me at your earliest convenience @ msjacksonxxxxx @gmail.com.
Yes my name is JerrSchwartz
I have not received my w2s yet
I just have and want to give you some information on one of your employees at the Pizza Hut at 416 East Tulare avenue Visalia California 93277 phone number is 559-734-1100.You have an employee by the name of GENO SMITH SR. Hes PLANNING to rob or have the place robbed with a few of his friends. He has ALREADY been stealing from the register, if the store has been or IS currently SHORt AT THe end of the day that’s why. So if it was me, I would FIRE/LET HIM GO IMMEDIATELY. If YOu don’t you and ur store will suffer in the end. The reason I that I have and know This is because I overheard him and his buddies talking about it.. IF U DON’T GET RID OF HIM AND THE PROBLEM IMMEDIATELY, U AND UR STORE WILL SUFFER. If u decide against WHAt I am saying and am trying to tell you and keep him on the job I promise you that you will regret it later and wish you had listened to me in the first place when I told u what is GOING TO HAPPEN. Bottom line is this…. I trying to get u to see, understand and realize that there will enviably more problems for ur company coming in the VERY NEAR FUTURE IF U DECIDE TO KEEP GENO DELMAR SMITH SR on ur payroll. Don’t say I didn’t warn you. This is coming STRAIGHT FROM THE HORSE’S MOUTH so to speak, since I overheard his conversation that he himself was having, and I thought that you needed to know. I know that if it was me, I would, that way I would and could be already prepared for what was about to come. Anyway, I did my part and my best to stop it. I’m ONLY RESPONSIBLE for the effort and not the outcome no matter what it maybe.
Thank u for your time
Mrs. Tina F. S. Johnston
Thank you for being brave enough to come forward. If they haven’t fired him yet they should. I know for a fact that I WILL NO NOT FREQUENT THAT ESTABLISHMENT JUST FOR THE SIMPLE FACT A BEING AFRAID
Yes I live in west point ms asking corporate to bring pizza hut back in west point ms thanks
3 times ordered and order wrong. First 2 x salad not included tonight’s …..tonight my order spent $51 and only one pizza when I ordered 2. Tried calling and they hung up 3x. I am not happy! 🤬
Just ordered pizza hut for the first time in a year, and discovered that the garlic sauce that used to be put on the edge of the pizza was discontinued or is no longer being done. Is there any way to bring it back, it made the pizza more savory.
Is it possible to purchase Pizza Hut marina sauce? Thank
the pizza hut in gas city indiana is getting lazy. When I order pizza it always comes to me burnt tonight the same thing. They didnt even cut up the breadsticks. One pizza the cheese was burnt it was a mess in the box. Not together when we opened it . Toppings all over the place. I called to talk to the manager and was put on hold. I was on hold two minutes before I hung up. Just didnt feel like holding on for long
We ordered a medium pizza locally (Quiocosson Rd Richmond) and the Meat Lovers should be renamed a Meatless Pizza. We have ordered many times from this store but this time was the absolute worst. We won’t waste our $$ here or any Pizza Hut if this is what you get for $31.00!
On 12/23 I had a terrible meal, actually the worst pizza I have ever had from the Las Vegas location on W Flamingo Rd. I have complained to Felix in both via email and phone calls. He promised a full refund for the meal on my credit card which I have not yet received. I called him again just now with no answer. Today I called the complaint phone number but no answer. I live 2 blocks from this location and have given you alot of business since 2009 when we moved into the neighborhood but I guess that does not matter. You should also understand crystal clear that this store use to provide fantastic pizza but has continually gone downhill even before covid. I expect the refund I was promised 70276xxxx
Received a order on 2/21 from Pizza Hut on Sunset Rd. Char NC. Pizza was dry and not what I ordered. Wings were not what I ordered. It took 3 phone calls totaling 45 minutes before I got through. I even tried corporate. I have had several issues at this locat.
Whoever is running 2100 Holcombe Blvd, Houston, TX should be fired. Call me or email me for more info, I have never been this mad, he told me not to call back, 3 calls , two hrs later on a $70 order, never showed.
I have a complaint against the evening shift employees at the pizza hut In hillsboro. Called and asked for a specific employee there because of his excellent customer service. They said that he no longer was there. Which is a lie. Tried then to place the order to go with who I was speaking with and he rudely hung up on me. Called back and spoke to a lady then who left us on hold then the same man that hung up on the first time got on the line. Now we are speaking to the manager and she’s being attentive and taking our order.
This is the second time I have ordered pizza from my local location. They arrive ring doorbell do not leave at step when I open the door and explain it supposed to be contactless they pull out a receipt and ask me to sign the receipt and also give them a tip which I gave them when I purchased the pizza I understand this happening once is a problem but this is twice in a row now and unacceptable then I called the store they put me on Perma hold I would love a resolution to this problem
When I ordered the Box Meal. I got $7 in extra charges. I thought it was part of the delivery fee. I got a call from Pizza Hut saying it was a carry-out and not a delivery. And they were going to charge me an extra $5 after I was going to tip $5 for the delivery. I will never order from Pizza Hut again. I think I will stick to blackjack or even Domino’s.
I complained about paying for a pizza delivery that charged my card 65.03 and didn’t get the order or reimbursed a week ago and you replied that they would contact me in three business days and nothing??? Is this how you run your business??? No follow up??? Very unprofessional? I expect my card to be reimbursed immediately. I tried calling the store twice and they hung up both times. I’m not an unreasonable person but this is very wrong!!! Not happy!!!
Pizza Hut used to have a decent product. Gone e are those days. You have a mediocre product at best. Then you charge a dollar for Parmesan cheese. That is redicilous. I will pay 5-6 Dollars more at slim and husky’s and get a bettter pizza with unlimited topping. I bet your business has decreased.
I am calling to complain about a pizza order I ordered the small dinner box from the Pizza Hut on mabelvale plaza here in Little Rock Arkansas I paid over the phone with my credit card when it was delivered it was the wrong Pizza I also received three receipts and I was charged a convenience fee which I’ve never been charged I was also charged an extra $6.19 for the cheese sticks I was charged $5.49 for the cinnamon sticks which it was my understanding that that was included in the price of the dinner box itself what was started out to be a $10 order I have three tickets for one of them is 1859 one for 1882 and a second one for 1859 thank you
Delivery. Trying to order a pizza
I ordered breadsticks with my meal and received no breadstick I asked 3 times on my phone call for breadsticks and received none. I hope you can figure something out with your workers but I am truly upset about it
I am wanting to make a complaint about some of the co workers in the pizza hut in Hampton SC My granddaughter works there at nite an the is this one lady that steady bully’s her and I want it stopped right now her name is Leslie she’s a pizza delivery lady but ever time my granddaughter goes in to work she’s in there and starts bullying her .You don’t need people like her to be working with the public or dealing with the public.This is happing every time my granddaughter goes in to work so I am asking nicely for y’all to take care of this problem for me .I think the lady’s name is Leslie that is doing the bulling.
My fiance is from England and currently works at pizza hut over in England. He wants to move here to live with me and I wanted to see if any of the pizza huts in Arlington, tx would sponsor him so he is eligible for a work visa. I’m not sure who to contact. I contacted corporate and the lady on the phone seemed like she couldn’t care less. Thank you for your time and consideration.
My order is incorrect.bi call the store and they pick up the phone and say yeah we are closed and hang up. They don’t even get a chance to speak. My order was just delivered and it is wrong!!! I order the box with 2 pizzas a pasta and breadsticks. I got a box with 1 pizza 5 breadsticks and what looks like cinnamon bread and a 30 oz pop. I paid over $35 for this and your representatives don’t even give me a chance to speak to correct this!! This doesn’t feed my family. To say I am furious is and understatement!!
To whom it may concern, Why is it that pizza hut on Colorado ave in Lorain, Ohio premakes their pizzones? I called and the recordingcame on, I got a person who took my order, I asked for a pepperoni pizzone easy cheese and extra pepperoni, she replied thats not a problem, she was very courteous, when I picked it up and got home. There was hardly any pepperoni inside, it was all crust. My cup of marinara was half filled, I called the store and the young lady said that they premake the pizzones in the morning. I asked why? Poor thing had no answer, and I told her I dont blame her, she gave me a $10 credit, which was nice, but if im paying $7 for a pizzone I want it made how I want it made. You ad a corporation need to hear out your customers, there is no need to premake pizzzones, you dont premake the pizzas. I would appreciate a response via email. Thanks so much, a concerned customer..Vickie
Your Pizza Hut store on Burnside Avenue in Gonzales, LA has decided to use its electronic billboard to post a political message.. It repeatedly flashes “Let’s Go Brandon” which is what simpletons who love trump use to say ” Joe Biden.” Since your company feels this way and is the only pizza restaurant within twenty five miles of our home, we have decided to make our own pizzas and give you a hearty “you Pizza Hut.”
SERIOUSLY??!!! You must like the food you have received from Pizza Hut in the past. But, suddenly because some sign gets changed you’re all butthurt, and won’t order anymore food from that store? Oh wait!! You’re in California, right?! Never mind. There’s no sense in trying to talk logically to a California Demoncrap because logic isn’t in your vocabulary, is it? (Good job making food political! 🙄🙄)
I’m DaV partime worker in Middleburg Florida I wanted today off to help preform on stage at friends need your assistance in helping me I don’t want to lose job thank-you………..
I ordered 1 large pan pizza supreme stuffed crust and a large pan pepperoni stuffed crusting a ordered of breadsticks from your mt pleasant pa store and they were thin crust not pan then it was 52.00 for them and they said that they couldn’t give me a receipt cause they were out of paper.
Why does pizza hut charge 3.99 delivery fee that doesn’t go to the drivers?
Points!!! 75 point disappeared after I place my last order. 58 point for my last order only shown+62 for the order I just place. I didn’t not redeem ANY POINTS FOR ANY ORDER..
I ordered a large supreme. It was delivered, my total was $27.93. I opened the box only to see that my entire pizza was black! Even the cheese was black. I couldnt eat it. I called the restaurant and complained. They said my pizza was WELL DONE! I said what in the world is that? I also got no receipt with my order. Theguy gave me a $20 credit but I dont think I will order from Pizza Hut again.
I have just had over $40 stolen from me. I have called the “local” number several times. Many times it disconnects before it even connects to a person, other times it hangs up before it reaches someone. I now have no food, and no way to cancel an order. This is robbery, and bad customer service. I understand you are hurting financially… so are your customers. They don’t need $40 stollen by a corporation that doesn’t even care enough to answer the phone after taking their money.
Can you please explain why you have stores open with severe weather conditions. What’s more important your revenue or your employees/managers lives. Shame on you. Theses stores should have closed early to give these employees time to get home safely. But instead they are open. Shame on you
Why does pizza hut not sell chicking wings anymore? In Farmington NM and they are keeping it very secret in 2022
I called pizza hut in Tuesday Feb 1 and tryed to order a pizza like I have 4 times a week for the past 6 months and the guy that was taking my order said my total was 47 dollars I asked him why is it so much when u just ordered the. Day prior and he proceeded to curse at me and say he wasn’t sure to talk to his manager.then a woman got on the phone and told me that I was dumb and not 5o tell her how to do her job and then hung up the phone on me.i have ordered the same thing for 6 months and I feel that she had no right to talk to me like that it was unprofessional and I feel now when or if I was to order again that they might do something to my food.i am very upset about this and I feel something needs to be done and u shouldn’t have ppl working for u like that
Why can’t you have house salads on a regular basis
Bring back the smokehouse pizza!
Hello my name is Janet olveda I’ve been a long time Pizza Hut customer
I ordered pizza tonight picked up about 9pm im eating a slice when about halfway thru when I discovered a razor blade baked into the bottom of the pizza called and spoke to a man named John and he laughed about it. Pizza Hut sw Military in San Antonio, Texas
The plastic. Thing in the middle cause a chip tooth. I just want Pizza Hut to pay the dentist to fix it. This store located in either Spring /and
I. Bought. A. Pizza. On. January. 25. 22. And. The. Meat. Had. A. Taunted. Taste. The. Pizza. Was. All. Meat. Lovers. And. In. Fact. I. Bought. Two. Of. Them. And. They. Both. Are. Tasting. The. Same. I. Just. Want. Two. More. Pizzas. That. Are. Not. Taunted. Please. Help!!
I just ordered On the app and paid for it, went to pick it up, the store is not even open. It’s under construction. Yep my order was taken and my credit card was charged. How do I Get my account credited back?
i had a order 57.88 was shorted a pepperoni lovers large called the store 3 times every time the boy kept hanging up very rude lucky i didnt go after him .i will never order from there again most arrant little boy ive ever met that needs his lips knocked off…dont apricate his rudeness and cursing over the phone ….ive been getting pizza from there every since the doors was opened never again …806-433-xxxx order 3220126182425001312
I spent $55 tonight. I ordered a large light cheese pepperoni onion black olive pizza and I was delivered a plain cheese lovers pizza. I called 3 times and have been on hold 30 minutes. NO ONE WILL ANSWER THE PHONE. the call center can’t help me. I’m very upset this is unacceptable. I want my money back and I really wanted the pizza I ordered. I’m lactose intolerant so I take dairy pills in order to eat light cheese pizza. I can’t eat a cheese lovers and irs NOT what I ordered. I’m really upset. Someone at this establishment should be answering the phone West Flagler Street 11xxx w Flagler Street Miami FL 33172. 305 554 xxxx
Tried to order pizza last night delivered countless times to this address wouldn’t deliver to me any more my neighbors on both sides get delivered say I’m out of distance
I ordered a pizza from prater way in sparks nv and was told that it would take 30-40 minutes 1 1/2 hours later still not pizza and I am not able to get anyone to pick up the phone. It hangs up on me
My name is Daniel Coleman I work for pizza hut in Plymouth Minnesota 184cheshire Lane as a driver I have had nothing but hard time there from the gm that has no idea what he doing he fired me for reason that I walked off the shift and I DIDN’T walk off he told me to go home because there was no business slow night and never even got paid for my 33 hrs I work it’s be 3 weeks now and the payroll department that lady has not. Return my calls can you help times are tuff in the world people don’t need to make them harder
3 weeks ago,I purchased a $45 meal from the Pizza Hut,and I got Pizza and 3 order of Pasta. The pizza, was burnt and the pasta was very hard. I called talked to store manager and he gave me a credit. I went last week to order Pasta and again it was hard and hardly any sauce. There is always teens working,when I go. Not sure what they are doing,but I was not pleased with the service both times. Please help!
I accidentally ordered from your store in Shelby, MT today. Multiple attempts to contact the store were fruitless as no one answered the phone in the 9 attempts I made. I want my credit card refunded ASAP. And the rewards points used refunded as well
I will never order from Pizza Hut again. I got a text that my pizza was out for delivery 30 minutes later it’s still not here! I called the store and the woman who answered just kept overriding my questions would not let me speak and then hung up on me. I guess I’ll have to go back to ordering from Papa John’s!
Farmvile Virginia Pizzahut needs to close down for good! Poor service, rude staff, poor service and calls always going to call center
You guys need to step your game up I love the pizza but it’s to dry and very doughy …. You can also add more combos to the menu some people also don’t eat pork but loves pepperoni add beef pepperoni to list .. The old restaurants were so much better than the new ones to sit in with your family was also the look was perfect .. I’m writing from Philadelphia Pennsylvania
Your pizza on tv has cheese stretching when you get a slice even when I get extra mine isn’t like that false advertising
I ordered a large sausage pizza after waiting an hour and 15 minutes i got a cold nasty pizza. I have always tipped good. I no longer will be ordering anything from your place again this is the second time i got nasty pizza from there and i will order my pizza from uncle bills pizza from now on!!!!!!!
I ordered a pizza from 1382 N High ST, columbus OH on 1/21/22 at 12:47. It never showed up. I called and no answer, I drove there and it is closed. I gave them my CC information. I want to make sure I am not charged for this…
It seems Pizza Hut policies are becoming lazy if not sloppy! You advertise BREAD STICKS neatly cut on your website. Like they always used to be for decades! Now they come as an uncut loaf. Why? Besides utter customer service laziness. Change the photos and the name of the product you advertise, if that’s how lazy and lower quality the policy makers there have decided is ‘quality’ customer service. Considering you charge $5.50 for delivery now, WE DESERVE BETTER!
when i have orderd from the abilene tx store my order has been terrible and lately i cant even get anyone to anser the phone i take care of motels and recomend you all the time but get treated with no respect
I went to Deming New Mexico Pizza Hut and my Pizza was greasy and smelled like Stale old grease? And the way to order now is so ridiculous. Very bad customer service also. Rude. Unprofessional.
I prefer your pizza to others. However, 4 out of 5 times my order is wrong from my local store. If I call I’m told they cannot “fix” my order by providing a corrected order so I’m stuck with something I don’t want. I’ve been told I would have a free replacement added to my account but that has never happened. Time and again I am paying for something I do not like. I have filled out survey after survey with this frustration and never heard any sort of response. What is the point of the surveys if nothing is done with them? After this past weekend’s incorrect order, my family has decided no more Pizza Hut. Our local store is on Tuskawilla Road in Winter Springs, Florida.
I ordered 4 pizzas yesterday at Ella blvd TX and 1 of my order was stuff crust. Unfortunately I didn’t get the stuff crust and I called to let them know. They wanted me to drive all the way back to return the pizza for them to make a new one. I was not offered a refund for the extra payment gor stuff crust or a credit.
I live in a apartment complex but pizza hut doesn’t deliver out here.which isn’t good
Leah at the 9127 Camp Bowie W store went above and beyond. She was very professional and took the order as described. She deserves a raise in my opinion.
Ordered peporoni pizza amd wings Corpus Christie location delivered a cheese pizza no wings Manager would not make it right blamed the internet so dont order online from pizza hut
I am very disappointed in the service received tonight at your erhlich rd tampa Fl store unit#004666 ticket 70/I…
I ordered online at approx 5:38 …told ready in 10-20min..headed to store and checked in at 5:44 awaiting curbside( I did NOT include a tip on payment)….at 6:07 I adorned my mask and headed in….the boy REACHED INTO THE WARMER AND HANDED ME my order..it was barely warm when I got home 6 minutes up the street!!
Unacceptable…. I have never been so ignored…as I was pulling out, the young man was scurrying to a car that pulled up as I was walking to get my own pizza! He got service but not I !!!!
Hello! My husband and I stopped by Pizza Hut in St. George, SC ordered a pizza that he couldn’t eat because the order was messed up. We ordered a veggie pizza and had them to add olives on half and banana peppers on the whole thing but what we got were four slices of veggie and the other slices cheese with black olives on it. Very disappointing and didn’t have time to wait another 30 minutes to wait for a do over and besides we were hungry. 🤦🏽♀️
Hello .my name is Judy Helton and I live in coleman tx. I have lived here 15 years so this is not someone out of town that is letting you know there is is a big problem with this pizza hut today at 640 pm I tried calling and like always the trune the phone off and stop taking orders.they have done this a number of times to me over the years.but anyway I went in and tried to place an order at drive though to place my order and the girl took my order and then the Manger tells her to tell me that the ovens where down mean while I can see them making pizzas to put into oven.this happened at 7 pm 1/14/22 I told the girl if the people behind me got an order I would be upset she said oh I don’t think they will get one.and I pulled up and watched them fill the order behind me.now let me tell you this pizza hut is the worst we don’t have alot of places to eat here in coleman and this has done it for me.I am feed up with them getting away with this mess they close when they want to and this was happening before cov even started they don’t answer the phone if they want to get out by 7 pm on Friday nights this has gone on for years behind the owners back.i called them and asked for corporates phone number and the girl asked the Manger and he told her we don’t have it.and I told the girl that was a bunch of bull.she said have a nice night and hung up on me.and yes you should have people that are clean cut and that don’t look like gang members or people that just got out of prison. They should all be wearing pizza hut uniforms. Clean shaved and hair cuts or hair nets if they guy has long hair.girls should be the same long hair should be pulled up off shoulder.and clean…I know this sounds like some nut of a crazy lady because I keep going on but this has went on for q5 years now and I have had my belly full of people getting paid for doing a a REALLY Poor job at serving customers please make sure you send some into this pizza hut to see about the employees that can’t do their jobs because they want to close early on Friday nights so they can go party I know gosup is on 90% true but this is a small town and word gets around is all I can say and if they want to close almost all the time when they feel like it or stop taking orders cause they feel like it something is wrong really wrong…
I would like to know why when trying to place an order at my local pizza hut it is such a hassle because of the customer service number it directs you to first. My husband & I both tried to order pizza Tonite like we do every week and yet never got connected to the store or even got to speak to a manager like I asked. We were either hung up on transferred to a different person in the same office & the representative even started whistling while I was trying to tell them my issue. Since this new program has started that u have to talk to someone else to b connected to ur locale store has started we have had nothin but issues every week. We have been ordering from this same store in metropolis IL for alot of yrs but we will take out business elsewhere since u can’t seem to get connected to the store without a 30 min hassle.
My pizza was very hard and over cooked as well as the boneless wings tried to call to get a manager on the phone to receive my email every time no answer very unprofessional I used to love the location not anymore Would like my refund
I’m needing help on how to recover my w2. I’m no longer working there so my account is disabled.
I’m a new hire at pizza hut in Plymouth store the gm is doesn’t know what he doing the place is a night mare drains clogged up no running water in sinks the wing street sauces are left out all night and bins haven’t been changed no labels on anything of dates the gm there has not contacted me about when I have to work he setting me up to quit but I’m not I asked for transfer and day 2 have not heard from him I don’t know who to contact about this I came across this web site not sure what to do my name is Daniel Coleman
If y’all want a pretty good pizza & some very tasty naked fried chicken wings, call Pizza Hut on Glendale – BUT! – DO NOT go in and try to eat there. Ever since they remodeled, it’s just bad. They don’t wait on you, you have to get your own drinks, clean your own tables, they only have plastic utensils and paper cups, they don’t check back at all and OH they don’t speak, to the customers or each other. They all look miserable, I don’t know why since it looks like they rolled out of bed and came to work, pretty relaxed dress code here. One guy with pants around his cheeks and I guess Crocs are standard uniform now. I went to the counter to order and there are no menus anywhere. I said do you have a menu? (Blank stare) There was a ripped up one on the counter that looked like it used to be taped to the top of a pizza box, no telling where it had been. The employees take their breaks in the middle of the ‘restaurant’ with drink bottles and backpacks on top of the table, sitting around like they have all day to wander over and answer the phone, floors are dirty and no toilet paper in the bathroom. When our order came out, she brought it over and sat it on the table then walked off. No ‘enjoy, thank you, everything look ok?’ – nothing. The table behind us had to go up and ask for plates to eat off of?! Sorry for the vent but, just to let y’all know this is NOT the Pizza Hut it used to be. I have done at least 3 of those receipt surveys, but it seems to be getting worse. I hate to think this is what Pizza Hut has come to. It used to be a nice restaurant to have a good meal. 🤦🏻♀️😕 Need to address with onsite management
Workers sitting in cars on the clock instead of in the store. Drivers having other non employees in vehicles while on deliveries. Peppermill location in Wilson NC
How do i check and see if my car was broken into at pizza hut least night
Y’all are firing great drivers for no good reason and yet you allow Levi fields to run a store while smoking meth another manager Jessica Culbreth who does every drug known
I hate the Tennessee Street location in Tallahassee, FL. I usually order from the location on Appalachee Parkway (which I have never ever complained). This is my 2nd visit in the last 6 months to the W. Tennessee St. Location and they SUCK. THE PIZZA SUCKS AND THE EMPLOYEES SUCK EVEN MORE!!!!
Hello I placed 2 different orders to pizza Hut in Fitchburg Wisconsin and both times I was only given part of my food and was promised the other items would be delivered I am waiting on one from around Thanksgiving and one from 01042021 I am angry because my grandson who was murdered 6 months ago ask me to get it I ordered a 20 box plus pasta total was 32.16 the first time I ordered A pizza and bread sticks. Odessa Williams 608888xxxx
I got the worst cold undercooked pizzas ever
My son has Covid and he is told he has to work. This is against the law
Someone used my rewards points to get a free pizza in Ohio. I live in Biloxi MS
I never got a refund for a wrong order back in April. I was looking at my bank statements and I also have several emails that they was going to take care of it.
I have a really close friend that is a shift leader at our local pizza hut. She is afraid to say anything snout an issue that’s been occurring for months. She was told before she was promoted to shift leader that she would be paid her hourly rate no matter which job she performs but I know she’s not when she has to clock in under server or production. I sm trying to talk her into going to the labor board and file a complaint for which it seems this manager she has seems to be degrading her. It seems its some form of harassment or favoritism.
Put an online order on 1/1/22 at about 4pm. Scheduled it to be delivered at 6:30pm that night. Waited until 7pm and called the local Pizza Hut nearest me. Told her my name and she says “I was just about to call you. I’m the only one here on the floor and I’m cancelling all orders.” Why did she wait until then to let me know? Why wasn’t i called earlier? Now it’s 7:15pm and I have to figure out what to feed my kid. Very unprofessional in my opinion.
Ordered pizza and found out that you discontinued the seasonings on the crust. So sad about that the pizza is just not the same. Hope you will all reconsider and bring it back, we’d love the hut favorite
I am very upset and will let everyone know what happened tonight because it was so wrong in every way. The manager at your Pizza Hut store at 9151 w Peoria Ave was super rude and not friendly. I called and placed my order because the app wasn’t working. I placed my order and the guy took my card and repeated it 3 times. Pizza guy showed up and order wasn’t paid for. Now some guy has my card and the manager at the store said it was a call center and they can’t track it and didn’t care at all. That’s horrible customer service and if this is how you guys are gonna treat your customers and now someone has my information and there is nothing I can do about it then everyone will know to stay away. That’s horrible way to deal with customers. If you can’t track the people at the call center then it shouldn’t be used at all. I hope you guys can understand my frustration. And to top it off I got hung up on when trying to call back and figure out what was going on with my order.
So here it is new years eve i ordered from warren ohio waited an hr and a half so i called they said it shows delivered well not to me it wasnt no appoligy was ask if i wanted a charge back or re order that it would take another hr and a half well i was paying cash and since i diddnt even recieve an appoligy i wont be ordering from pizza hut anymore you lost a faithful customer all because of rude business.. thanks for messing up my new years eve..
My order was totally messed up when I got home
I am from Central Pennsylvania. I would like to express my disappointment that several of our Pizza Huts are take our only. Could you provide a contact email or phone number to contact the owner in this area? The whole purpose of getting my favorite Pizza Hut pizza is the way it tastes coming right to my table from your ovens. Now we cannot do that. No delivery to where we live and if we pick up, it is definitely cold by the time we get it home. Not the pizza we are used to. Would love you to reconsider keeping dine-in. Now you are just like Papa John’s or the other pick up and deliver joints. Very disappointing for my favorite pizza ! Thank you for listening to me
This is the second time we have been charged on our card and not been delivered to. My fiancé is a nurse that was counting on this dinner so she could go to sleep on time and work her shift early tomorrow. Apparently food not showing up twice on two completely different occasions doesn’t matter to your company. I have screenshots of the order and the approximate time of delivery all the way up until it was two hours late. Still never showed up and when I called they had no record of the order. Yet we were charged. Sounds like theft to me. I expect a response in regards to this issue and our money back quickly. I would have handled this easily at the store level, but the incompetence up through management sent me to you. It would be bad business for me to extend an email to Pepsi/ Yum over less than $100 of poor service. Just our money back not vouchers, coupons or any other promotions.
Not a fan of your call centers for o Pizza Hut orders. Difficult to understand and to be understood . Please stop using these.
I ordered a pizza lastnight and I didn’t get it until two hours after I ordered it. I called an hour after ordering asking the status of my order the lady said it was on the way, but I still didn’t receive it until an hour after that! Not only that when I called three times they didn’t answer when my boyfriend called they finally answered. I would like a refund.
Sunday night 5;;30 ordered a large bbq chicken from Pizza hut in Jackson Michigan. Waited 15 inutes , then went to pick it up. Only person in take out area. Lady said would not be ready for another 15 minutes. Wait, got home and they had given me a mushroom pizza. C /alled back and they put me on hold twice and dropped my call twice. I will never return to this place,. CALLED TODAY TO SPEAK WITH MANAGER AND NO ONE WILL ANSWER. I do not want my money , nor get a free one.What is wrong with this picture
I have eaten at Pizza Hut in Many, Louisiana for years. I have never sent in a complaint. Tonight after church, my husband and I wanted to dine in. We were told it was an hour and a half wait. There was absolutely no one in the whole dining area.
yea the ppl took my address then hanged up..this is from your methuen location in MA.
Called and placed an order tonight and went to pick up pizza abou 20 mins later and the damn store was clos d!!!!! U have lost my business foreverbbb why take the order if ur gonna close before we can pick up
I’ve just had a horrendous experience at your location in Decatur Ga on Flat Shoals Pkwy. I ordered a delivery pizza at 5:51 this evening. When I clicked the tracking your pizza link, it continued to say that my pizza was being made. After 2 hours, I drove up to the store and attempted to go in but the doors wee locked. Inside, one of your workers were braiding a small child’s hair in the dining area. They wouldn’t open the door and I refused to sit in the dive through line that was wrapped around the building. Suddenly, a mob of customers stood outside the door banging on it until the worker who was braiding the door opened it. As she was bum rushed with questions about individual orders, when she finally got to me (Jada was her name, by the way) she took my number and came back about 15 minutes later only to tell me that mr order was cx because they weren’t doing deliveries. Immediately I proceeded to inquire about why no one reached out to me and she told me that it was out of her control. When I told her that I wanted to log a complaint, I asked her what the GM’s name was and she told me Assada. When I asked for her last name, she refused to give it to me. As a result of ALL of this poor service, I took my business to Papa Johns. I am very upset and disturbed by this level of service and will continue to make public complaints with the store and all social media platforms. This entire experience has put a very bad taste in my mouth as far as your business is concerned. Granted, there is very little you can do about it, but it’s important for you to know that whomever you decide to hire represents your brand
Pizza hut off Milton Rd. CHARLOTTE, NC have bad customer service. The workers where sitting down not doing nothing with no orders. They told me and another customer we will have to wait a 1 hour for pizza. I wait my 1 hour for pizza because I know they didn’t want to make it. One of the pizza hut worker had a altitude and said I wouldn’t be waiting for 1 hour. The whole time they talk and play. By me waiting they complete my order in 30mins. So that let me know they didn’t want to do they job. So alot of money is lost.
Ordered 2 pizzas, wings and garlic bread from Pizza Hut on Sunset Dr. in Waukesha tonight. Said 20-30 minutes. I had originally checked carryout box but then cancelled and re did the order for delivery. After an hour I called and talked to a VERY rude woman. She said she didn’t have that order then checked again and said it’s been sitting here for pick up. Delivery time would be 2 hours. I said forget it and asked if I could get my money refunded. She laughed, said no and hung up the phone. I would like my $49.16 refunded to me.
I ordered a pizza at your sycamore store in Kokomo Indiana 46901 at 6:50 it said it would take up to 98 minutes I called twice and they kept telling me the pizza was on its way and I told her I wanted to be compensated and she said well we don’t do that I checked outside the door at 9:00 and there still was no pizza and I did not get my pizza so I am finally in a complaint on your store on sycamore but that Pizza Hut
For weeks now I have been unable to use the online ordering ….have been using it frequently up until now….no one at our store knows anything or how to address the problem..we are in Myrtle Beach SC..our store is on Renee Dr in Carolina Forest…please get this complaint to the appropriate people to have the problem addressed !! Thank You.
I’m reporting the manager and shift leader for verbal language and smoking marijuana inside the store and falsely terminated
To whom this may concern
I order a pizza for my sister and kids last night it was an online order and I called them to make sure they got my order and made sure it was for delivery to and NO ONE told me that they feel for that was not on my order so I called the pizza Hut in Red Oak Iowa the member or gm was not really nice or even right he lost it for the driver to decide to leave the pizza or not I wasn’t even in town and he told me it was not his problem at this point I am get really pissed off about it I told him that if the pizza was not left I was got to get my money back and I was calling you guys if I had known it was not on their I would have left money for it but I had no idea it was not it is not up to the drive to leave it or not I will not be placing an order with pizza Hut in Red Oak ever again thanks you
Your no longer customer
Melissa Hummel
I ordered a pizza box from Pizza Hut 3050 E Desert Inn Rd Las Vegas, NV 89121 702 735-9011. The manager called back wanted a credit card instead of cash. I ordered online and called, the facility refused to answer the phone regarding my order. I am concerned now about the meal we ordered. I want to cancel, yet they refuse to answer the phone. They continued to hang up. I called 3 times and they hung up. Poor customer service. I ordered the first time: 2 boxes, the second time only one and they accepted my cash.
I placed an order that was supposed to be ready at 7:45pm but was not ready until well after 8pm. When i got home i did not have the wings that i had ordered. I tried to call the store multiple times but kept getting rerouted to a call center in another state. I then had to go back to the location and wait 20 more minutes for my wings. In the meantime the pizzas that i had ordered were getting cold. Now i have hot wings and cold pizza. I am highly dissatisfied with the accuracy of my order as well as the service that I received.
Hello I had order a Big Dinner Box Pizza it took them and whole hr. For my order to be ready after them saying it will be ready in the next 10 min. The pizza was cold I also had and chocolate chip cookie with my order it was also cold they did not have my pizza in the warmer the girl at the register came from the bk area with my pizza this store is located in Lancaster Tx at the Blue Grove and Pleasant Run location I am very dissatisfied with my order.
I normally don’t do this, but I have too tonight. I usually order from Domino’s. However, I saw your 3 tier box commercial and wanted to try it. I placed my order online at 5:26 pm. I was told it would take anywhere from 70 to 80 minutes for delivery. No problem. However, my pizza got her at 8 pm. No phone call and food was hot. It was warm. My son saw someone walking past our window. I went outside to see if it was my order. I asked the guy if he was Pizza Hut. He said yes. He also said you gave me 1135 not 1125 Tapler Dr. I said U am 1135. Why didn’t you call me. They don’t give you my phone number. He said I was about to call you. Know I already tipped in advance. I really hate doing that. It usually bites me in the backslide. I am very disappointed because I haven’t ordered from you in awhile. I know this is not they kind of customer satisfaction Pizza Hut strives to achieve. Thank you for listening.
I am very disappointed every time I have tried to order the triple treat box it is not available, but yet you continue to advertise on tv for something that has not been available at the locations around me. Only thing available is big box dinner.
Hello I’m regular customer my name is Donnie and this is a complaint about the skidaway location in Savanah Georgia I called my delivery order at 803pm I received a call back at 834pm saying that the type of crust I ordered wasn’t available so I settled for another type of crust I called back around 920 someone answered hung up I tried calling back same thing can someone please get back with me my email is xluvlxxxx @gmail.com thanks
My husband is working hours at a local pizza hut job and not being paid or able to clock in.
My name is Tabatha and i am a resident in Dallas Texas. My Daughter moved to Katy Texas on Saturday. After the Move we all were very hungry so we decided to go online and place an order with the Pizza Hut Location at 5444 N Fry Rd Suite A Katy, TX 77449 Ph# 281-859-6588.
The order was placed on 12/11/21 at 10:37pm My total order came up to be 51.80 .
Since my daughter just moved in there was nothing to drink so we decided to contact Pizza Hut to add drinks to the online order. We were told the order went out already. An hour pass no food i called Pizza Hut and spoke with a VERY RUDE person name Jose (so that’s the name he gave) Jose informed me the order had been canceled i ask him how is the order canceled when i called and was told he oder went out already for delivery. Jose stated they are short of staff and they had to close early (at this time my card had been charged for 51.80) . I asked Jose again why they said the order was on the way when my order had been canceled. I asked Jose if I could speak with a manager. Jose first stated the manager was not there.. I ask Jose again why they lie about the order going out if the order had been canceled. (No answer) I ask to speak with a manager a 2nd time Jose stated the manager is busy. I told Jose I don’t care if he’s busy. I am the customer and I need to speak with a manager now. (I request to speak with a manager 3-4 times before jose puts one on the line.
The guy who came to the line stated his name was Elliot and he was the manager. I explained to Elliot what happened with my order and Elliot told me the same thing Jose stated they are short staff and they had to close early.. At this time I told Elliot I want my funds back on my card and I need an email confirmation showing the order had been canceled and the funds will go back to my account.
Elliot stated he can’t send me an email but the order was canceled. I did not trust that so I got in my daugther car and went to Pizza hut. Elliot did give me a print out of the cancel order also they took points i need those points credit back to my daughters account
Phone Number from where the points were taken from .
I order from pizza hut all the time but at this point and time i refuse to give pizza hut my hard earned money and i get poor service.
PS. I let Jose know I would be contacting the corporate office and his response was How can I get in touch with the corporate office? I told him he doesn’t know me so he doesn’t know what contact I have with people.
I will also file a complaint via the BBB .
Thank you
Tabath Lee
contact number 214-xxx5283
Attachments area
My name is Tabatha and i am a resident in Dallas Texas. My Daughter moved to Katy Texas on Saturday. After the Move we all were very hungry so we decided to go online and place an order with the Pizza Hut Location at 5444 N Fry Rd Suite A Katy, TX 77449 Ph# 281-859-6588.
The order was placed on 12/11/21 at 10:37pm My total order came up to be 51.80 .
Since my daughter just moved in there was nothing to drink so we decided to contact Pizza Hut to add drinks to the online order. We were told the order went out already. An hour pass no food i called Pizza Hut and spoke with a VERY RUDE person name Jose (so that’s the name he gave) Jose informed me the order had been canceled i ask him how is the order canceled when i called and was told he oder went out already for delivery. Jose stated they are short of staff and they had to close early (at this time my card had been charged for 51.80) . I asked Jose again why they said the order was on the way when my order had been canceled. I asked Jose if I could speak with a manager. Jose first stated the manager was not there.. I ask Jose again why they lie about the order going out if the order had been canceled. (No answer) I ask to speak with a manager a 2nd time Jose stated the manager is busy. I told Jose I don’t care if he’s busy. I am the customer and I need to speak with a manager now. (I request to speak with a manager 3-4 times before jose puts one on the line.
The guy who came to the line stated his name was Elliot and he was the manager. I explained to Elliot what happened with my order and Elliot told me the same thing Jose stated they are short staff and they had to close early.. At this time I told Elliot I want my funds back on my card and I need an email confirmation showing the order had been canceled and the funds will go back to my account.
Elliot stated he can’t send me an email but the order was canceled. I did not trust that so I got in my daugther car and went to Pizza hut. Elliot did give me a print out of the cancel order also they took points i need those points credit back to my daughters account
Phone Number from where the points were taken from 469-420-xxxx
I order from pizza hut all the time but at this point and time i refuse to give pizza hut my hard earned money and i get poor service.
PS. I let Jose know I would be contacting the corporate office and his response was How can I get in touch with the corporate office? I told him he doesn’t know me so he doesn’t know what contact I have with people.
I will also file a complaint via the BBB .
Thank you
Tabath Lee
contact number 214-715-xxxx
Attachments area
We got a horrible triple box pizza crust was burnt and cinnamon rolls were so small will not be going back to the pizza hut on division in Spokane WA
The manager on washington west is awesome and needs to have a raise she is so professional at her job
Went to the Rockland Maine location at 11:30 on Dec.9th 2021. Sign says open at 11 door was locked. I see workers in there they see me I motioned are you open and they totally IGNORED me. So we left. I have been a waitress for years and never would I not address someone at the door. Very disappointed
I ordered a pizza tonight at 6:54 and was told it would be delivered in 40 minutes. It is now 9:05 and still no pizza. I am very disappointed and I had company. I spent $32 dollars for 1 pizza and 6 wings. This is unexceptionable. Please respond to me with something better than I’m sorry.
i called pizza hut on mariner in spring hill fl and ordered a large supreme thin crust and it showed up and it was wrong and calledstore and talked to josh and his reply was we delivered and eat it , called 18009488488 talked to isan and she couldnt understand english she stated she filed a report called back and talked to pat and she said none here spoke spanish i never said spanish she was asian she called me a liar basically then hung up on me great customer service there called back and got jaden she kept asking me for my info 5 times called back again talked to kisha she said she filed report
We ordered two pizzas night before last as we usually do at least a couple of times a month, but were very disappointed this time. We tried calling the Burleson location on Rendon Rd that we order from to get the problem resolved. However this too was not possible as we were hung up on, then we called back two more times to try and speak with a manager but as before they abruptly hung up. So yesterday we went down to the location to speak to a manager and the only thing he did was say apparently we didn’t call the correct location. We even asked for a number for corporate and was told they don’t have that to give. He wouldn’t offer anything to correct the problem, not even an apology. Both of the pizzas had about 2 to 2 1/2 inches of crust all the way around them, that is close to half of the pizza. Plus one of them was burnt as well. I went online myself and found not only this but numbers to corporate offices in Dallas as well as Plano and two other numbers, one is an 800 and the other 866. If one is better than the other for me to call please let me know. Hopefully someone will straighten out the problems at this store as well as the managers, it seems they are put in this position not knowing what to do.
pizza hut #033530 Ellsworth ME is exemplary in nature. the food is excellent in every manner. The crew is competent and friendly. I’ve not been to pizza hut in 20 years or more. It has my expectations in a land that know little of excellence. Well done!!
I ordered a taco pizza with only beans you saved the meat you saved the cheese and apparently you want to save on the beans too because look at this picture this is just pitiful that there is over an inch of dead space at the end of that pizza. I want to send you a picture of it you send me an address cuz I’ve got a picture this is it’s just really pathetic $20 for this is just terrible
Imy order was incorrect, I was on hold for about an hour and when they finally got back on the phone I was told I couldn’t have the manager name nor did the manager ever get on the phone with me I end up hanging up and trying to reach out to you guys..I have a problem because I spent almost $50 tonight with your company, placed my order at 5:05 didn’t receive it until around 7 my order was wrong and they basically told me they couldn’t bring me the correct order and for me to find a ride within the next couple of day to bring the order back
December 1 at 5:00 pm we ordered our supper from Pizza Hut on First Avenue in Evansville, IN. It is now 8:00 and we still haven’t received our order. We have called twice only to be given broken promises regarding our order. They have charged our debit card , but can’t get our order…. I understand people being short on help but don’t lie about when our order will be ready!
Today I wanted to order pizza using a free pizza coupon which I received from your office on a matter that happened that long ago. So I called on the phone and I asked what size pizza would I get, couple says ONE FREE PIZZA ON US, no size listed. So I said how would I order not knowing what size I would get, she didn’t know apparently, then I asked about delivery and was told no delivery on FREE PIZZA……………so I said never mind…. I try using your company for pizza but it sure is difficult so I chose not to be a customer . Don’t know if its just the local place or policy wide , but I’m done with it. Again thanks for listening………….Respectively,
Restaurant in Elsa Texas #34. It’s colder inside the restaurant than it is outside. This is ridiculous that you have employees and customers exposed to this. We stayed because the children wanted to eat here; otherwise, we would have left.
Pizza Hut is going downhill fast! I recently ordered a pizza and delivery was down for the day, ok, no big deal. I ordered one for carryout scheduled for 5. I arrived at 5 and my order was nowhere in their system. They offered no apology and said it would be 1 hour, 1 hour!!!!
Today, i gave them one last chance. This time, delivery was an option, ok! Order # 3211126115047001431039446 to be exact. Order was placed at 11:50 am. I called the store at 1:10 pm to find out the status of our order. The store said they do NOT deliver and that our order was never placed. No apologies, actually, they were rude to me! Why was I not contacted telling me my order would not be getting filled? I paid, i have a confirmation #, a tracking #. But yet the store has no such order??????
My 10 year old son just said to me, “I hate Pizza Hut now.” Is this how you guys are conducting business? Really? Unbelievable
I was fired yesterday by just the word of a 16 year old who I’ve been there twice as long and I want to fight the termination it was not fair
I bought 2 large supreme pizzas last night supposed to been 2 for 21.99 was charged 28.99 and the pizzas were cold and had no taste worth anything.id rather have my money back date of purchase was 11-23 at 715 pm from atmore Alabama store zip code 36502 thank you phone number 251428xxxx
My name is Michelle and I have called 2 days in a row to get some food delivered to my address and they tell me that they dont have a driver this is crazy that ppl cant get any food delivered to them cause yall dont have a driver im very upset and will not be places orders with the center pizza hut on Hurst St center TX 75935 again
Have been ordering from same location every week for a month. But tonight it had a strong soapy taste I thought it was me but two other people said the same thing. I also ordered extra garlic parm sauce instead of red sauce, but I couldn’t tell that they even used any sauce at all. I do not like to complain and I don’t want to, but this was pretty bad. I tried to call the store to let them know about the soapy taste but I got hung up on after holding for several minutes. They have been AWESOME up until these last two experiences. Just wanted someone to know that quality is definitely slipping. I know things happen and people have bad days, but after 2 bad experiences and $80 later I feel the need to say something.
I worked at pizza hut and I need a copy of my employee records. It was years ago how can I get a copy?
I booked an order for my co-workers, was charged $47, the pizza never showed up, no one answered the phone at the store, I’m less than impressed. ORDER #3211123092159001433035600
Placed on November 23 at 10:21 AM
1
Large Original Pan® Pizza
Specialty Pizza: Supreme
Whole Ingredients: Classic Marinara Sauce, Beef, Green Peppers, Mushrooms, Onions, Pepperoni, Pork
1
Ultimate Chocolate Chip Cookie
1
Breadsticks with Marinara Sauce – Single Order
Order Total: $46.07
Delivery Instructions: Ebony Ford is the contact
Payment Method: Credit Card
This is a complaint against your Pizza Hut location in Cedar Hill, Texas. My order was wrong and when I called back the person who said she was the manager told me that it was not wrong and I got what I ordered. I had my receipt in my hand and I was trying to tell her but she did not care. In fact she said to call her manager in the morning and tell her because it won’t matter. I told her I would and what was her name she stated Angelique. She was very rude and did not care that I had my receipt.
I tried to place an order with the Pizza Hut located at 680 US 29 Hwy N, Suite 215, Athens, Ga 30601 on Thursday, November 18th at 10:30pm. I was laughed at and told by the “store” manager that the kitchen was closed and that I could not order a pizza. The hours for this location are indicated as open until 11pm. So, either you are open or you are not and to be open and answer the phone and then tell someone they cannot place an order because you have already cleaned the kitchen 30 minutes early is outrageous!!!!!!!! Do better Pizza Hut. Daniel
Yesterday ordered a pizza they did not give the right pizza called to complain about this they said they’d give a credit didn’t give a credit so today called back guy refused to honor what was supposed to be done and giving the pizza said he didn’t know who worked yesterday but he says he’s the manager his name is Carmen and refuse to give corporate’s number or how to get a hold of corporate so we can put in a complaint
Order number #3211121163730001431010118
called Pizza Hut and the call center transferred me to Pizza Hut store number 105 in blue ridge. They hung up on my 5 times every time I said my name. I don’t know why they did that to me. Then I had to drive all the way to Pizza Hut and asked them why did they hung up on me? They have no answer to that. I told them that I paid for extra onion and two marina sauces. And that they forgot to do that. They said the onion is extra already. But it’s not true. I’m going to call the corporation number tomorrow. I ordered Pizza Hut every month and now I will never order there anymore.
The meat lovers pizza was terrible tonight-we ate 1 piece and tossed it–what have you done to alter the tast–especially the sausage? Is it a meat substitute? Not good–this has always been a favorite–but not anymore. And at that price it was a real waste of money.
Good afternoon:
I hope to resolve this issue with a local franchise in my area that will not correct an issue in Phoenix. The Pizza Hut location in at 21 W. Van Buren Street, Suite G-4, Phoenix, AZ 85003. This is a dine in location with seating indoor and outdoor. I have noticed that since this location opened, there has been an increase in bugs, roaches, pigeons and rodents in the alleyway which is adjoined to next to a parking garage and a government building. The amount of trash that is being disposed of in the trash container is not large enough to fit all of the trash Pizza Hut is disposing of and as a direct result, the trash is being is being placed next to the container and on the ground and is causing not only the smell but safety issues and the unsanitary conditions being created by employees of this Pizza Hut. I have contacted the company that collects the trash, and they tell me it is Pizza Hut’s responsibility to ensure that their trash is being disposed of properly inside of the container and not tossed outside of or around the container. In this instance, they cannot blame the homeless people as being the cause of the trash outside of the container as it is locked with a metal bar the slide of the lid of the container. This may be a matter of employees not willing to take the extra step of unlocking the container and they decide to just throw it on the ground. This is not acceptable. I have not contacted the City of Phoenix or The Maricopa County Health Department about this and I do want to give Pizza Hut the opportunity to correct this problem. I do have some photos I took this morning of the problem for your review if requested. This has been an ongoing issue and it must be resolved. I have worked in this building for close to 25 years and this was never an issue. If you wish to discuss this further, I am available to speak with someone from your company at any time. My number is 602.999.xxxx.
Thank you,
Frank Rangel
Your call center is worthless. They know nothing about pizzas. Why can’t you just call in and order a pizza from your local pizza hut anymore. Instead of talking to someone from a foreign country that you can’t understand and they have no idea about what’s on a pizza. Very dissatisfied customer.
I have ordered from you guys multiple times the other night they forgot are cinnamon rolls The manager said he would take care of it and then give us a $40 rebate which he gave us a $40 rebate we did not receive our Cinnamon rolls We waited all night never received them Then we decided to use the rebate Then tonight we decided to order for the game and they forgot our Cinnabon’s egg in 2 boxes of them This is out of your Longview Washington store I don’t know what’s going on if they need extra help or what but this is not how you run a business So I figured I’d let you know before you’re lost new customer thank you and you have a great day
Open your dining rooms again!!!!! This is NOT the American way to walk in to a Pizza Hut like we walked into a post Chernobyl era building near abandoned and only two employees overwhelmed with with takeout orders to which one confirmed they are short staffed and can’t hire people with either their fear of covid or vaccine mandates. Please become the company that created the nostalgia, brought families together under the red roof and take back the industry you once reigned taking pride in being the top pizza dine in experience, your employees and overall reputation and rank in this industry. Chasing the Dominos Dream for takeout and delivery only belongs to Dominos hands down. Walking into a Pizza Hut and seeing it the way it currently operates is not the way a restaurant should operate In a free society
Went to Griffin Georgia location off of McIntosh Road. Order a large cheese and large pepperoni. Large cheese was wrong, called ahead to have pizza fixed. Got to store and waited 40 minutes for pizza, as well as other customers with messed up orders. No manager came and spoke with me, nor was I satisfied with the quality of pizza. The pepperoni was gone by the time I got back home. Not a happy customer at all. I have come to this location for years and have never been so upset as I am with this visit.
CHARGED BUT I SEE NO ORDER
I recd a credit in the amount of 30.38 $ on 09-03-2021. I was in the Hospital at the time & my daughter had order delivered. It was the 1st time ever the food was horrible. 1pizza & 1order wings. Store I beieve is on Babcock rd but I haven’t been able 2 have it honored. I knowe it’s past 30days but wasn’t home fr Hosp till 20Sept. I have receipt & I’d like credit to be honoured. I got credit from rest. mngr 9-4-2021. Please advise,Pizza Hut is known for best quality products. Thank you !
It took three phone calls, two reps (since first one couldn’t get it right), 17 mins on phone and another error mins to get mediocre pizza. First call said no delivery, second said card declined yet my account was charged, I just moved here but this is the worst service from the min they picked up until I ended up paying over 50 dollars and not sure I’ll see the first charge reversed considering the incompetence overall. 480304xxxx
My husband & I called ahead to order so it would be ready when we got there so we’d get home in time for the game. We were told there was a 2 large, 2 topping with bread sticks for $25.99. I placed our order & drive to pizza hut. When e got there we were told by the worker that there was no record of our order & that there was no such deal. I was, understandably frustrated & told him so. After quite a bit of nonsense we had to order 2 medium pizza instead. I asked for double pineapple but barely got regular pineapple, there was so little on it. We also got thin crust when we asked for original. I don’t know what’s going on there but I am VERY UNHAPPY with the service & pizza we received.
Pizza hut in The TA In Terrell Tx is useing false advertising saying 2 personal pan pizza’s for 11.99 then charge 21.00 and when asked they said no that is not right and would not honor the sign .Pizza Hut needs to honor what they say or take the signs Down either way this is typical bad customer service.
Ordered a super supreme and got a pizza with olives a few pieces of ham and a few green peppers. Called and the guy said I was stupid. Address is 12 McKenna Rd Asheville NC. I will let everyone know that this place is a joke
please bring back the taco pizza——- this is nonsense
My friend is an employee at Pizza Hut in Chester SC she just got a new sports car 2 wks ago and Wednesday night an employee backed into her car hard leaving a big dent her car was parked where the drivers park but out of the way so the employee that hit the car was saying she accepted responsibility but in her next breath was fussing about where the car was parked and when the other employee said her car was parked the other employee threatened to mess her up and nothing is being done about the threat other than heat of the moment word they r saying it was not it was a threat and nothing is being done about the threat
I am an employee of a hospital in Katy, Texas. On Saturday, October 23, 2021, I placed an order online for wings and pizza to be delivered to the hospital at 8:09pm. After 3 plus hours, I had not received my order and when I tried to call the store, the phone remained busy for hours. At approximately, 11:35pm, someone answered the phone and I proceeded to tell her I never received my order, and she stated they were closed, and I told her my order has already been paid for and I need my order, it then became very funny, and she put the phone down and laughed with other employees about it, and left me on hold until the store was closed and I could hear their conversation. I will be reporting this to the local news station in Houston, Texas being that this store has such bad reviews, but mainly because my order was already paid for. I promise I will not recommend anyone go to this establishment ever again.
I placed an order on Saturday October 23 at 6:14 online for delivery. It was supposed to be delivered at 6:45. The money was charged to my account. It was never delivered. I called numerous times and no answer. It was at
4960 Library Road
Hillcrest Plaza
Bethel Park Pa 15102
412-854-2500
It is now 8 pm and I still can’t get a hold of anyone and I never received my order. I want a full refund
My tracking told me my pizza was out for delivery almost an hour before I called. I called 4 times and they WOULD NOT ANSWER. It took 10 min yes for them to answer. Then I was told you only ordered a little over an hour ago. Our tracking is NEVER right. I just silent 70 bucks on crap. I demand to know WHY you have tracking if I’m not supposed to USE it and why I’m given an estimated time for delivery if I’m not aroused to use that because that passed 40 minutes ago. They also said that didn’t work either because they knew it would be 2 to 3 hours wait time. I wouldn’t have used PIZZA HUT had I KNOWN. I trusted an UNTRUSTWORTHY company as stated by YOUR MANAGER! HECK, MY GRANDKIDS WANTED DOMINOS. PERHAPS THAT’S WHERE WE SHALL GO FROM NOW ON! Pizza showed up right in middle of this complaint. The order was WRONG and the pizza boxes were damp and pizza semi warm from being in a PLASTIC bag with 1 COLD drink. I DEMAND my 25% tip back!
My tracking told me my pizza was out for delivery almost an hour before I called. I called 4 times and they WOULD NOT ANSWER. It took 10 min yes for them to answer. Then I was told you only ordered a little over an hour ago. Our tracking is NEVER right. I just silent 70 bucks on crap. I demand to know WHY you have tracking if I’m not supposed to USE it and why I’m given an estimated time for delivery if I’m not aroused to use that because that passed 40 minutes ago. They also said that didn’t work either because they knew it would be 2 to 3 hours wait time. I wouldn’t have used PIZZA HUT had I KNOWN. I trusted an UNTRUSTWORTHY company as stated by YOUR MANAGER! HECK, MY GRANDKIDS WANTED DOMINOS. PERHAPS THAT’S WHERE WE SHALL GO FROM NOW ON!
I didn’t get everything I ordered, and the pizza was damaged
I’m am employee with a complaint.
I was degraded at the Middleburg heights Ohio Pizza hut I’m a former member the gm is Alyssa calling me a retarded mf etc please call me 21
The last 2 times we ordered pizza hut in Harlan Ia. The thin crust is not crunchy there is only 3 pepperoni on each slice. The cheese is hardly cooked pizza does not meet standards.
The salad is all.withered and rusty…I’d be embarrassed to serve..when I complained they showed me.bags if it like that that erent.expired..still not right to serve it
I’m highly upset I ordered at 7:46pm it said that my order was out for delivery at 8:05pm it is now 9:07pm I called to ask where my pizza was she said that the driver said it was delivered then said if I still wanted it that it would be another 30 min my son is now crying because we can’t eat pizza for dinner tonight because of school and work tomorrow I had to ask would I get a discount instead of her offering it I don’t think I’ll ever be ordering from you again because why would she say my order had been delivered and it wasn’t I trivet 5 min away
I tried for 20 minutes to place an order online, but after being unsuccessful, I called the local Pizza Hut location to place my order directly. When I got to the last item of my order, I was told the $10 pizza was an online special only, so I would have to place my order online to get that price. I explained to both the person that I first spoke to, and the manager on duty that I had TRIED to place my order online for 20 minutes, and 4 different times and it would keep telling me it was “unable to process at this time”. This was after entering all of my credit card info, adding the tip, and all. The Mgr on duty then stated the app is “always having problems like that” and she doesn’t know why, but again, the only way to order the $10 special was online and she could not honor that price with an order over the phone. As a company, if your app has such issues, and customers cannot place their order, it seems as if your store could and would be able to put in an override to allow for the special pricing of an order. If you are going to run online only specials, something needs to be fixed with your app in order for customers to enjoy the special savings. Needless to say, I ended up ordering from Domino’s instead.
I tried to do an online survey but my receipt doesn’t have a code. I just wanted to let someone know i ordered 2 pizzas & breadsticks for my family for dinner& it was the best we have had. The pizza was baked perfect& all the employees idealt with were extermely friendly. We be ordering there often. The store was located at 2790 mahoning ave. Warren,OH 44483. My ticket # was 0054 10/20/21 @5:42p.m.
Good Afternoon, We placed an order for pick up . When we got home the pizza was raw. We called the Pizza from where it was ordered, and manager Gabriel (Pizza Hut-Alton Gloor /Brownsville, Texas 78521)was so rude. Mr. Gabriel agreed to re do the pizza and after explaining we would like our whole order re made due to half the order being cold after having to go back and pick up the remade pizza, he stated” that was not the original complaint was unable to provide a new order of cheese bread sticks. This is so unprofessional and the most worst customer service I have come across. Mr. Gabriel needs to complete re-training in customer service to better service your cooperation. Thank for you time and consideration to this matter.
We were very disappointed in your call center on 10-19-21. We live 25 minutes from pizza hut and the call center never picked up the phone as we were going to town. It rang more than 75 times . It discounted after the 15 ring. We would call back again. We talked about going somewhere else since nobody wanted to talk to us. Please get rid of the call center and go back to calling the store.
I have been disappointed more than I have been satisfied.
I ordered pizza. cannot track it at all. Fix this Pizza Hut IT. Ordered elsewhere without extremely slow IT! Fix this now!
I have a problem with someone telling me I have to wear a mask when they can’t properly wear their mask. Only three people out of probably 8 people was wearing it properly.
Rhonda Sanderson Fairfield Iowa I ordered 2 pizzas two 2 lts pop asked to be left on the front porch and a call when they were here. A person in the building has Covid. Saturday 8pm text orders on porch…NO PIZZA! Called back they were on there way. Waited No pizza! Called they would remake them b 40 min.! This is 2 hrs after first ordering! Waited till 12 am NO PIZZA! Call again Sunday manager on duty said I had to wait till Clay got out of church he didnt know anything about it?! I wanted $ RETURNED to debt card. No call back! Called again Clay answered said I was a liar id done this before!!! Hed make me 2 free pizzas?!!!??? I told him to do that ! N they would be free cause i paid for them!!!! AIN’T SEEN A PIZZA YET!!!!! I told Clay I was repoting fraud to my debt card. Its Monday and I plan to do so!! The card I used was H and R block card that i recieve tax returns on . I dont know if it will be a government issue or not? I ordered the pizza for the person with Covid so people weren’t exposed….. Those people went ahead and ordered themselves when all this happened!!!!! Your delivery person has now been exposed to the Covid 19!!!!!!!!!!
Called in a Detroit style pizza and asked for extra pepperoni and extra cheese and to cook crispy …. When my wife arrived we sat in a line of eight or nine in front of us all appeared to pay cash because of the speed the line moved and the money observed changing hands …. We had a 100 dollar bill and was told when it was our turn that they had no change ….so we left to go get change and when we returned about 15 minutes …awash told the pizza didn’t look pretty so they were going to make another ….after waiting 15-20 minutes we got the pizza and when we arrived home and opened it … we found no extra pepperoni or extra cheese and it was barely cooked ….we lived to far from the store to go back and the person taking the order did not apparently want to be there was unfriendly son top of getting the order wrong ….. Thought you would like to know … This is why the other store closed in Meridian,Ms. We won’t be going back !!!!
I had ordered a pizza box and one of my pizza was made wrong. I called the store and was advised someone would call me and it has been 5 days and none from that store has called. I called today again and was advised that they can’t fix my order since it has been a couple days. I don’t understand I use this location at least 1-2 times a week and don’t complain but when my pizza had creamy white sauce instead of pizza sauce and the wings hardly had sauce in it and no one will fix the order. I will no longer use that Pizza Hut location again. Very unprofessional employees.
I had placed a curbside order and called when I arrived. I was flabbergasted by the tone and attitude of “Larry”, who answered the phone. He told me he would tell them I was here and he hung up on me. Then I waited for 20 minutes. Someone I knew came out of the restaurant and told me my order was ready and had been the whole time he was in there. I had to go in for my order. The man I spoke to should NOT have contact with customers. I had called in about a month ago and he was rude then also.
Website never works. Ever since we moved it won’t let me order. And it seems pizzahut just stopped caring about who works for them and how far downhill it’s going because of it. Nothing but problems wherever we go for the last year at least!
I have been a loyal customer of Pizza Hut for MANY years. Ever since I was a little girl. I am now 42yrs old. That is almost 40 years. Your Livingston Texas location refuses to deliver to my home because “it’s not in the computer”. My address for 6yrs has not been in the “computer” but i was always able to get a delivery. Now all of the sudden I cant? But yet the nursing home which is DIRECTLY across the street from me, they will deliever there. I am with in the 5mile radius for delivery. I am very disappointed in Pizza Hut and the service from this Location. You have lost a long time customer
I ordered two pizzas, breadsticks, and cherry Pepsi. I was very disappointed when I got home..both pizzas was burnt, hard, dry and not edible. The breadsticks was hard and I had to substitute my cherry Pepsi for Pepsi(sold out). I despise wasting my money on food that I can’t/couldn’t eat due to poor quality! Understandable it was a hour before closing however you should still take pride in the quality of your food! Also when I arrived to go in I almost fell due to the chipped cement that needs to be repaired at the doorway! Like seriously that really needs to be fixed ASAP…that’s an accident waiting to happen! Dissatisfied on so many levels! ☹
I WAS JUST FIRED FROM MADRAS PIZZA HUT BY MESSENGER WITH FALSE REASONS BY SUSAN WOMMACK
This Is a complaint on the Pizza Hut in Apex NC on Thursday 9/23/21.
I called to make my order they were out of all pasta dishes, so I told the lady on the phone, I will call right back , because now I had to figure out a new order, when I called back a gentleman answered the phone, I was telling him my order, then he said ma’am we are closed because we have no servers, I said I just called and the lady was waiting for my call back to reorder, he again said ma’am we are closed and hung up on me, I couldn’t believe this. So I called back a third time, A different lady answered and asked for my order, I was confused so I asked to make sure ma’am are you open? I just wanted to make sure because of what the man Just told me.
Then she hung up on me, I don’t know if they were playing games or if they thought it was a joke but I was not amused, It was not funny to me. I order from there quite often and this is the first time anything like this has ever happened, I am so disappointed.
I am trying to get my payroll information and When I started working and my last day of work from Pizza hut. I need this information for snap so I can receive snap benefits, to be added on to my wife’s grant. I was told by the manager to contact corporate. I previously left a email and no response back I need this information before the 30th. Please I would deeply appreciate. Oh and my hourly wage, how many hours I worked. The letter that has to be filled out is.a verification of employment / loss of income this letter is from Florida welfare please I need this important information ASAP before the 30th if someone can please get back to me as soon as possible and if it’s possible if this can be emailed to me? Email to both emails please.
Poor management caused an entire staff to quit because of a negligent store manager
Hello my name is Frank Rubin, I went into the Pizza Hut on Valley View in Garden Grove CA on Sunday September 26,2021 at 5:15 p.m. I wanted to put in an order for Pizza and Buffalo wings. I was standing in the front of the store waiting for somebody to help me for about 15 minutes without being greeted or acknowledged. Finally Julisa came out to help me, but very upset with her customer service unprofessional. Asked her for a menu, but she didn’t have a menu to order. Not professional customer service. I’m very Unhappy with the help, I got from her. Can you please call me at 714-225-xxxx. Lousy service!
Thank you. Frank Rubin.
In Kenedy Texas and backlinks there’s mildew bottom of the wall there is leaking in am employer mom.. they can get sick… And it leaking in outside water everywhere
Wondering when the Guthrie, Oklahoma Pizza Hut will be open for dining in. It’s open infrequently and this is very discouraging. Can the company not come up with a plan that will work in hiring enough people to work so this location can be a full service restaurant instead of carry out? Carry out is okay but we also like to eat in and have not been able to do so for a long time.
Tonight my store on 7th st in Long Beach gave me an half eaten pizza with the seamless broken. I called the manager for a replacement and it took an hour and a half to get the second pizza I think I should have been the priority since sometime rate on my first pizza and I had to send a picture to the manager! This was crazy!
There is a leak in kenedy texas that have not been fix for weeks
I am trying to get a hold of someone, I am not Hap
We had an absolutely horrible customer service experience with our local Pizza Hut.. It started with our food arriving cold and it tasted like it had been doused with a pound of salt. Our attempts to call were dismissed and the manager actually hung up on us twice. I always like to give a company a fair shot at making right whena mistake is made having been in customer service for over 40 years. This took place at the Union KY store
To Customer Service:
My wife and I ordered a three-topping pizza with six wings, from Pizza Hut #027531, on 10780 Jefferson Bl., Culver City, CA, 90230.
We specifically asked for boneless wings however, when we arrived home, we discovered we received bone-in wings.
We called to complain and the woman who answered the phone said that she would give us eight boneless wings as compensation for the mistake. Then she asked for the name on the receipt, my wife stated it was Lesly, she said that’s me, but I have not taken any orders all evening. This was a lie because her name is on the receipt.
Then she proceeded to tell us that we ordered the bone-in wings, which was another lie. She refused to acknowledge her mistake and lied to customers, which is extremely unethical and surprising because she is a shift manager.
We all make mistakes, and there is nothing wrong with making mistakes, but you should acknowledge and learn from them. However, some individuals suffer from a fragile ego complex, which makes it impossible to admit to making mistakes. These individuals’ psychological composition, uses defense mechanisms that alter their perception of reality and allows them to rationalize or explain away their mistakes, without admitting they made a mistake.
As a result of this incident, we will never do business at this location again and we are advising all of our friends and family to do the same.
Cathy & John Karr
Ordered two Large pizzas with 3 toppings and the website says that the Large 3 toppings it’s only 10.99 as the deal. So why I Ordered 2 Large pizzas and it came out to be 50$. As a loyal customer I feel robbed.
Please someone get the Pizza Hut in Abingdon in working order. It’s not employees, they are kind and courteous but management or training. 3rd time and problems each time!
Carey Soale, has had many complaints from fellow employees and has never been fired despite write ups from many. He is lazy, incompetent and absolutely does not care if he is loud or behaves in a harassing manner towards and of his fellow employees. He needs fired or transferred out of Wilmington Ohio store.
Very poor service, would not answer the phone ( I called from outside the store 5 times- let it ring at least a minute each time) not once did any of the employees attempt to answer the phone. I went in and stated I was suppose to be curbside pickup, curtly told curbside is no longer offered. It is a choice on the website! I am immunocompromised, this is why I choose this option. Besides, to not even attempt to answer the phone?! Finally I have been on the phone on hold with your customer service for 21 minutes now, no live person and still waiting outside for my pizza! Very upset, I have been a loyal customer for over 25 years, my kids and spouse even worked for pizza hut in the past so I am aware of issues that can occur but this manager and staff completely dropped the ball on this!
My name is Marcus Barr, I was in your El Dorado, Arkansas location, on 9/20/21, and the service was a disgrace. Only 2 people working and 1 employee had no clue as to what he was doing. My pizza looked as if someone cut it up with scissors. I ordered online 30 minutes before arriving at the store, only to wait an hour after arriving. Once I received my food, it was cold and wrong order, very unacceptable, a waste of time and money
Went inside a pizza hut in Andalusia Alabama. The dining room was recently opened back up. We were so excited once inside we were told no dining inside. Mind you there was 3 people working. They basically said we could not dine in because no server. There was no note on the door. Very upsetting
I have remained a faithful customer thoroughout this pandemic and this is awful.
Horrible service, unprofessional, now the Schererville Pizza Hut continues to call me. The restaurant floors were dirty and sticky. I never was acknowledged in the restaurant when I arrived to pick up my order.
Hello, I ordered pizza from your location in Garden City, Ga. one of the employees took it upon themselves to get my number out the system and text me after I already received my order. That made me feel very uncomfortable and unsafe. Who knows what else he will do since he has access to my home address.
Pizza Hut incident Location:
1130 South Hairston RD
Stone Mountain, GA 30088
I placed a carry out order around 10pm online that went through. I went to pick it up around 10:35pm. I arrived to a store that was closed. The sign on the door said closes at 11pm. I checked Maps and it also said 11pm closing time.
I called this morning (Friday – 9/17/2021 at 11:10am) A woman picked up the phone and said ” Thank you for calling Pizza Hut we’re opening at 11:30 today. I said “oh” and she hung up.
I then called at 12:33pm and a man picked up, I told him what happened and he said he didn’t know what happened but would give me a 10 dollar credit. I then placed an order to pick up. I arrived to pick up. The lady at the counter was taking care of another customer. (I believe she’s the manager) Her tone was pretty hostile. I got to the counter. When she gave me my order I asked did sauce come with the cheese sticks. She answered hostilely again as she did with the prior customer I get home and see that the pizza was terribly made. There was no cheese on part of the pizza at all. She needs to be fired immediately.
I had placed an order in North Kansas City Missouri store and was waiting for my order it was suppose to be believed around 850, I had my porch light on front door open watching for my delivery, so at around 938 no delivery was made, so I called and was told that the driver was unable to make the delivery because driver was unable to make delivery, because no one answered the door, an than no one answered the call, but no one had come to my door nor did they even called, I’m not about trying to get a free pizza, all I was trying to do was feed my Grandchildren that I had not see in a year was able to get together, so I was told that they were glad that I had my grandchild and it would take another 30mins to have another order made. Will a long story short just saying I will not be ordering from pizza hut any more so thank you for your services
I would like to file a formal complaint regarding my local Pizza Hut!
I have messaged once about the employees and managers while I was working there. Now the driver of a 2008 sliver dodge avenger has been speeding through my neighborhood. I’m getting stick of nothing getting done about this store. My kids were playing outside and the driver didnt even look because her phone was more important. Please do better or do something different because when it comes to my children I will do more than a complaint. I have informed the police
I received several emails from Pizza Hut Explaining Is their pride in equality.
When is military pride month
When is Is indigenous Americans pride month
When is Jewish pride month
When is Muslim pride month
I could go on
Is in supporting special treatment for GLBTQ The other 97% of America’s population has not been honored,
recognized or appreciated
I would love to know why you are showing special treatment for 3% of America’s population
I placed an online delivery order this evening for 3 pizzas and cinnabon. I received only 2 pizzas and the rep at the store said that the system only showed 2 pizzas and that I needed to order the 3rd and pay additionally for it. I placed a 3-topping pizza “deal” and a speciality along with a 3-topping large “deal”. I did not receive the 3-topping large that was ordered along with the specialty. The online ordering system was screwing up and so was the apple app. I was finally able to place the order on the phone app. I finally paid $63 for 3 pizzas and cinnabon. Rediculous. I have been a customer at this store for 14 years, and now treated like I did something wrong when your system screwed up the order. Unbelieveable.
To whom it may concern,
I live in Hemet, California. I ordered 3 pizza’s today from your Stetson ave. Location. I ordered a pan stuff crust with huts seasoning Super super pizza. My two other pizza were 2 large pan with sausage, mushrooms and pepperoni. My family and I have always been pizza hut fans. We were really disappointed. These pizza’s we received did not taste like they were from pizza hut. They tasted like they came from Domino’s or Little Caesars pizza. Did you decide to use lesser quality ingredients? If you have, you can tell!! This was the 1st time I just ate 1 slice just because I was hungry. This pizza was really bland and the cheese tasted awful. Please go back to using your original recipe. I rather pay more money for batter tasting pizza with better quality ingredients. I will hesitate in order from you again if this continues.
Look I posted a review on your page i recieved horrible pizza and service. Your manager then gets on my business page and post a one star as retiliation. I do not service anyone in spring hill tn. I do not appreciate this one bit. My business is Sugar Tax preparation as you know tax season is over and I have no new clients. This grounds for a lawsuit its harassment. Pizzahut in Springhill tn
I am unable to use my reward points without spending at least $12.99. Why do I have to buy more food than I can eat in order to use my reward points? Papa John’s only requires payment of delivery and taxes. You are a SCAM.
I placed a telephone order for the Toastmaster on 07/17/21 around 8pm and I was told that the pizza would be ready in 30 minutes. I arrived in the parking lot at 8:31pm, went inside and paid for my pizza. There was one customer ahead of me and the cashier told him that they are waiting on the wings. After I paid for my pizza the cashier took the next customer in line. The cashier said that she had to clear the lobby first before she could give me my pizza. As customers continue to walk in and I continued to wait, I became annoyed. The pizza oven was only about three feet way. Why make me wait until you continue to ring up customers as they walk in?!! I ask for my money back and ask who was the manager on duty. The cashier (Marquitta) said that she was the manager on duty. “Yes, un huh, it’s me, I’m the manager.” She took my original receipt and gave me a refund receipt. What kind of mess is this? Marquitta was running the cash register with a sleep cap (bonnet) on her head like she just got out of bed! How gross! Marquitta wasn’t wearing a mask either. I started to turn around then. One of the employees told her that the sign said to wear a mask as I walked into the restaurant. Please review your surveillance camera. If I had been a customer with difference characteristics, this situation could have turned out differently. Please call me if you have questions at 980-298-xxxx. Thank you.
I would like to know how I can get pizzahut creamy Italian dressing. I live in Las Vegas, NV. We no longer have a salad bar location. I have bought it by the gallon in the past. Please give me a solution.
Complaint about management and the creation of a hostile work environment. Management caused this situation so I can not complain to the person who caused the hostile work environment
We waited over 2 hours for our delivery AND the cheese pizza tasted like food poisoning. I paid for an entire cheese pizza and cannot eat it because I fear it will make me sick. It is either in the sauce or the cheese. This is the third time we have ordered from Pizza Hut on Kirby and Quince in Memphis, TN, and the third time we have had terrible quality food. The workers are EXTREMELY sincere and apologize for things being out of their control. I honestly feel bad for the delivery people. They said they have all new cooks. I understand it is hard to get workers after the pandemic, but I wouldn’t mind waiting a long time IF the food was worth the wait. When it is inedible, that is absolutely unacceptable.
Your Pizza Hut in hurricane , Wv selling regular pepperoni for pepperoni lovers in my opinion that is theft my only compensation is they want to charge me for a regular pepperoni your staff are teriible your management is terrible you need to retrain these people and maybe their Resturant wouldn’t be empty all the time this reflects on all your pizza huts id rather go to papa John’s or domino’s because of the poor service
You guys closed Pizza Hut in Salisbury md, you would have never have done it if you would have had the right management in place . I’ve always loved going there but it became one of the nastiest places to eat and it’s a shame because a lot of people miss it .I don’t understand management sometimes you not only want the food and service to be good but you want people to make it their first choice to go
your 44130 pizza hut is infested with dealers, carl and alissa/i have hired a lawyer
I sent a complaint last 2nd of July for Pizza Hut Clermont #9733 and still haven’t heard back from you. We placed an order about 8 pm (30 June 2021) – there was a spillage of sauce into the cookie dessert – and the sauce was all over the place. The driver did not apologize – just said ‘oh’. So we would like to remove the 20% percent tip I left when we placed the order. I feel I didn’t get good service. – moving forward – I will not tip at all until the order is delivered – disappointed in the service I received. I called that night and was on hold for too long. Below are the order details. Let me know how we can make this right or what compensation you can provide.
GOOD MORNING, ON SATURDAY JULY 17, 2021, I CONTACTED THE PIZZA HUT STORE ON HIGHWAY 27, SULPHUT, LOUISIANA 70665. I PLACED AN ORDER TO BE DELIVERED. THE TIME WAS 4:03 P.M. AT APPROXIMATELY 5:09 P.M. OUR FOOD HADN’T BEEN DELIVERED YET, SO I CONTACTED THE STORE AGAIN. THE FEMALE SAID IT SHOULD BE ON THE WAY. AT APPROXIMATELY 5:58 P.M. OUR FOOD STILL HAD NOT ARRIVED, SO I TOL MY WIFE I WAS GOING TO CANCEL OUR ORDER AND GO TO DOMINO’S ACROSS TOW. OUR ORDER WAS FOR $39.69. WHEN I CALLED BACK FOR THE THIRD TIME, THE FEMALE TOLD ME THEY SHOWED OUR ORDER HAD BEEN DELIVERED, I TOLD THEM THAT WASN’T CORRECT. THE FEMALE SAID IT WAS DELIVERED TO 320 LONG HILL DRIVE, SULPHUR, LOUISIANA 70665. OUR ADDRESS IS 340 LONG HILL DRIVE, SULPHUR, LOUISIANA 70665. I TOLD THE FEMALE TO REFUND OUR MONEY, VIA OUR DEBIT CARD, AND SHE DID. ON THE WAY BACK HOME FROM DOMINO’S PIZZA COMPANY, I CHECKED THE ADDRESS 320 LONG HILL DRIVE, SULPHUR, LOUISIANA 70665, AND NOTICED THERE WERE BOXES IN FRONT OF THE DOOR, I SAW THERE TO BE A PIZZA BOX PIZZA, AND A BLACK CONTAINER THAT WAS FOR THE WINGS WE ORDERED. THEY WERE LAYING THE CEMENT IN FRONT OF THE DAY. BEING IN THE RETAIL GROCERY STORE BACK IN THE 70’2 FOR 18 YEARS THERE ISN’T A PERFECT COMPANY THAT GETS IT RIGHT ALL THE TIME, AND NOW IN MY 36TH YEAR AS A DEPUTY SHERIFF FOR THE CALCASIEU PARISH SHERIFF’S OFFICE, I STILL FIND THERE IS NO PERFECT COMPANY OR LAW ENFORCEMENT AGENCY. I APPRECIATE THE CHANCE TO VENT TO YOUR COMPANY.
Yes i order pizza at 9:37 pm it is 1:30 am and they still havemt brought my pizza my kids are in bed now.. also they charge my card over 70.00 some dollars and it was pose be 20.00 they charge my card twice i want a full refund and the next time i order if i do order again.. i want % off this is ricoudolous. The pizza hut on davie ave in statesville n.c… 28677
I ordered my pizza this evening and your automatic system gave me a time of 35 to 47 minutes. It’s been now over an hour and a half 100 plus minutes. Signed up for text message notifications for my order specifying wanting a well done pizza. I don’t know how any kind of food it’s going to taste after an hour 45 minutes or more. Later. Called the store location and was met with a girl with a short attitude telling me both of the drivers had already left with multiple deliveries and that mine would be last. That phone Call was over 30 minutes ago. I would appreciate a phone call back in person 520440xxxx. If the system you use said it would take 2 hours to receive my dinner I would’ve never ordered and gave my hard earned money to someone who can’t even make a delivery
I have contacted the Pizza Hut store on 183rd street and they have charge us money and did not deliver our pizza and I it’s very rude about how they deal with customers I will never order from Pizza Hut again
I don’t understand why it is Denying me it says server denied it says it on my nieces phone to. I have used the site before the app but it won’t let us on it not on my phone or anyone else that lives here . So I would like to know how to fix it
We love your personal pan pizza’s made in cast cast iron. Could Pizza Hut make a full size cast iron pizza. We would definitely purchase it. Some with focaccia bread too and new flavors like an Italian, etc.
Just ordered from your store in Defiance, OH.Why exactly are you using a damn call center to take orders in our small area? Are you kidding me? I placed and order and as soon as I hung up the phone I called back and couldn’t get anyone in your miraculous call center to answer the damn phone for over 25 min. Seriously? This is the absolute LAST time we order PizzaHut. Period. If you think this call center is working, it’s not. The 4 of us that stopped in the store to pick up our items all said the same thing…..you just lost business. P.S. your call center employees suck. Answer your damn phones locally. It’s not that hard.
Pizza Hut in Alexander City wont answer their phone I tryed calling for over a hour this is not the first time they have done this dont guess they want any business
Used a code to redeem my birthday food and never received it! The girl on the phone said she packaged it up but I never got it..and was told they would remake it for me and bring it…nothing! I only ordered from PH just to redeem that code!
Visited your store in New Orleans on South Claiborne. Was told that food preparers are not required to wear gloves.That is unacceptable and should be addressed.
I could not order a pizza
Someone needs to call me asap
Ordered pizza and didn’t deliver it after I waited an hour for my pizza the manager wanted to charge me for delivery instead of making sure I got my pizza .she didn’t care
So my name is Vanessa Wollschlager. I just purchased an order online in your Glendive,MT store. The complete ruined my order wouldn’t fix it and give me my points back or take the messed up order back. We over looked the order before leaving the store.
Had a order for 42 but dont know where it is and the money is out of bank acc
Pick up order always late and store employees refuse to bring food out to car when I selected contactless delivery. Happened every since thanksgiving.
We ordered two three topping pizzas from Pizza Hut at 850 Chancellor Park. The onions on both pizzas are so burned you can’t eat them! When I called, I spoke to Lizzie who gave me to the Manager, Makiyah. After telling her I issue, she tells me I have to bring the pizzas back. I angrily stated, “You can have them back and I hung up! This is ridiculous! They knew they were awful when they handed them to my husband! Do something!
To headquarters my name is Patrice and my phone number is 19132109716 and I had a bad experience with one of your customer service on the phone my food was 15 minutes late from what she quoted to me. And I called back for the discount I should have gotten and she got smart and rude about it all. And the number I call was the 913648xxxx for the 78 th street store
Sent from my iPhone
On July 15, 2021 my husband ordered two pizzas and bread sticks from the Pizza Hut on Maple Avenue, in Zanesville, Ohio. We went to pick it up and there wasn’t anybody at Pizza Hut. All the lights we out and nobody was around. While we were there somebody else pulled into the parking lot and he said he’d been waiting for two hours for his pizza. It was my husband’s birthday and we were taking the pizza’s to my daughter’s house to celebrate. I’m very DISAPPOINTED with the non service we received. We have no idea who took the call. Needless to say we WON”T be going back. I will be telling my family and friends what happened. It will also be put on facebook. I’M VERY DISAPPOINTED WITH PIZZA HUT!!!!!!
I ordered a pizza from the Summerfield Florida location at 6:12 by 8 o’clock still no pizza sat on hold called multiple times no answer finally someone answered and when I asked why no one was answering phones she hung up on me. Delivery driver calls at 8:04 telling me he was just now on his way do I still want it. Well yeah I kids to feed. Still can’t get a soul on the phone. Completely unacceptable and at this point I want a refund. I get everyone is understaffed so is my job but atleast we answer the phone and don’t hang up on are customers. Order # 32107151222001312026547
I placed an order online Wednesday July 14, 2021 at 7:41 pm with your store on 6445 McCart Street, Fort Worth, Texas 76133. I received a text at 8:32 pm that my order was on its way. I called the store at 9:32 pm to complain that I have not yet received my pizza. Your employee told me to “Shut up” and hung up on me. I promptly called back and a second employee did the same thing again. I called back a third time, and spoke with the manager Benji, and he defended his employee say “since I called with a bad attitude, the were defensive.” I really hope corporate DOES NOT defend any one of these employes. I do not know if and when someone will read this, so I will definitely being calling corporate in the morning. I will NEVER order from this location again.
Hello I use to work for your company in Montgomery Alabama on the west south Blvd before you all closed down. I am seeking some type of paperwork showing I was employed there.
Hello,
We order pizza and pasta sides for our staff meeting from one of your store in 931S Rainbow Blvd., Las Vegas NV. We have called multiples times because we didn’t receive our items.
Earlier I ordered a $10 tastemaker beef chicken and meatball and online and when I picked it up they told me they were out of meatball so they put extra beef on the pizza I said fine as I get home and begin to eat I can taste Italian sausage I called the store back and I say I taste Italian sausage then they say we substituted the meatball with Italian sausage I say I cannot eat the pork because I have high blood pressure and I am on a stick strict diet they say if you can bring the pizza back we will remake it today I say I can bring the pizza back tomorrow it is almost 5:00 p.m. I do not want to fight traffic there and back for a pizza they say if I cannot bring it back today they cannot give me a credit why am I being inconvenienced for a mistake that’s not my fault so I tell them I’m calling corporate to complain because I cannot drive at night which is when the traffic will be lighter because I have glaucoma and cataracts so what is my resolve ..Pizza Hut#037176, 10860 Park Road, Pineville North Carolina 28134 phone number 704-285-xxxx,
Thank you,
Cleaven E.Barrett
i order a pizza at 9:45 pm from the store in N.Charleston.The worker kept hanging up the phone on me until 10:20 then told me they no longer making pizza. I called the store manger told and he brush it off and just told me whatever. I just want to know and this really how your company ran. if so you be losing a lot of customers cause of there poor communciation skills. i never got anything resolve and this not right.
My name’s David Canada from Des Moines Iowa I ordered an pizza online by an mistake there’s this smart mouth manager on Hubbell Ave on East 28th Street I said that my order wasn’t right he gotten smart telling they’re going by what I ordered but I realized that it was an mistake in having just cheese only I know that I wanted saugage on it he started to get smart with me saying thanks you for your order and hung up.
Our company always use the location on pines rd in Shreveport Louisiana, we ordered at 11:54am and I we called around 1:30ish and this person got very rude and slammed the door in my assistant face and threw the food to her when she went to the drive thru, so I went back to get our funds returned on the card, and the same person did it again to me, so the mgr/ team lead came and refunded only funds ; that person needs to be fired, the ticket number is #0007….
I couldn’t get pizza delivered to my neighborhood which is in Boise they said it’s a block outside of their area horrible customer service then called corporate both numbers rang and rang and rang super horrible customer service in today’s Changing Times you called yourself reliable very disappointed Pizza Hut
Take your CRT brainwashing of our children roll it up in that tasteless crap you push and stuff it up your Communist asses
The pizza hut in La Grange Texas did not tell me there was no delivery person. Called an hour later and they did not acknowledge my order. They should let people know that they don’t have a delivery person. Saw a car deliver and manager very uncooperative. Like pizza hut but will not put up with this kind of service.
Tried to use a brand new coupon for $8.99 for 2 medium specialty or 5 topping pizzas 7/9/2021 but they could not accept as “it was not in their system yet”. I gave them the coupon w/ coupon code 8352. They said they had had dozens of calls by customers for same offer but they could not honor it as it would not come up in system. Waited 15 minutes on hold to find this out. Why would a coupon we just got not be in their system. Coupon doesn’t expire until 8/31/2021. WE WENT TO DOMINOES INSTEAD.
I just heard that pizza hut is supporting crt bullx in school. My daughter will no longer be having pizza parties there, our local pizza will be getting mine and other business from now on. Best of luck on your profits I am sure all the libtards will be flocking in…if they ever leave their parents basements and actually earn some money.
On July 1, 2021 I ordered Chicken Alfredo and garlic bread the chicken Alfredo was barely warm and it didn’t have a lid I filled a compliant they said I would here back from someone in 3 business days and still haven’t heard anything I always ordered this it was not even fresh it was dry. Thank you Barstow CA
I am writing because the pizza hut located on 7705 S Tryon St, Charlotte, NC 28217 is a very horrible location to order from. I have always loved your company and order food a good amount from your company. About 1 year ago I moved to a different area and my local store that is 3.9 miles is one that every time I’ve ordered or know of anyone in my community or even enteract with at the location while waiting for there orders its all negative feedback. The store manager Denise is definitely not fit to run the store properly. Her employees are rude and don’t make the pizza correctly ordered arw either late or they forget to make them at all in the system. People are constantly quitting while on shift and excuses are always made for the poor work the employees do. This has been very disappointing because my family very much loves pizza hut but we feel due to the lack of professionalism we refuse to order anything anymore from there and it’s sad because we are not close to another location to order from. I feel like if corporate can so anything at all they need to very much intervene at this location they are horrible and need new management to run that establishment properly.
Why did your company close all pizza hut’s in buffalo NY your prices were the best deal and your crust was amazing.
My family ordered pizza at 10:45pm. The pizza was cold and delivered at12:15p. I called twice only to be told it was on its way in Okmulgee OK. No apology from the night manager. $28.85 thrown away.
My daughter ordered and had it sent to my house at 8:30pm on July 10th, 2021. At 8:54pm she called to see where the order was because I didn’t receive it yet. She was told it was in route. At 9:15pm my daughter called me to see how my food was and I told her that I never got any food. She had me check to see if I missed a call at which I did not. I did notice a missed text message that came in at 9p on the dot and at this time it was 9:18pm. So, I used my other phone with my daughter on the other phone and called Pizza Hut located on Fish Hatchery Rd Fitchburg, WI 53713 with phone number 608-288-0888. I asked for a manager and I believe his name was Greg (not sure) got on the phone and listened to what I said. Put.me through a 12 minute investigation process calling the driver and then trying to blame bad reception on me as the reason I didn’t have my order. The manager proceeds to ask me sarcastically “how are we going to get in contact with you if we send out another driver” and my response was “well its obvious it isn’t bad reception on my part or we wouldn’t have been having this conversation, meaning the reception isn’t on me it is on the driver”. The manager asked me what door should her bring my food back to me. At this point it is now 9:35pm almost an hour since food was ordered and 35 minutes since failed delivery. I said that I want my food fresh and I didn’t want 30 minute cold food. I heard frustration in his voice saying he would send fresh food with a different delivery driver.
35 minutes later I received my delivery burnt. It looks like it was the old delivery put back in the oven. The pasta came so black and burned. The calzone was not fresh and hot. I was able to stick my finger all the way through it. I called my daughter on video chat and showed her what finally got delivered and she asked for her money back and asked me to call.
At this point it is now 10:17pm when I made contact with someone and the manager jumped on the phone acting as if he couldn’t hear me and says “I will check my messages” just as I was saying that my food is burnt and not edible and we wanted our money back. He hung up on me.
I then texted the number the manager texted me from with a picture of what was sent to me and he replies without any regard to fixing our order, offering credit or returning our money.
He says verbatim “Janet
We’ve gone out of way to help you. You yell at my driver’s every time. We will no longer be accepting any orders from you or your daughter.
Have a nice night.
Try”. This is copied and pasted from his text to me.
I fadt for 16 hours a day and was really looking forward to getting my order. I am unhappy 😡 with the way this manager handled this situation and left me hungry.
I am not eating this and will take this trash to court if need be.
I always get 2 orders of Buffalo chicken when I order. And I pay cash, I’m friendly on the phone and with the drivers. I tip good every time so to be a good customer and tipper and be treated like this is unacceptable.
And to tell that I can’t never order there again is beyond me.
I want this manger reprimanded for his lack in leadership. He does not deserve to be a manager. Secondly, my daughter deserves her money back for ordering from out of town just so I can eat. Next, I don’t believe that he can treat me like this and then tell me I am the problem and can’t order there anymore. I want that taking care of.
I don’t have food at my house. I order out mostly from this Pizza Hut location.
I feel ridiculed by your manager. I felt harassed and put under investigation as if I was a liar. I feel robbed as a customer. I feel neglected and left hungry with no regard to my health as I stated to him I been waiting on my order due to fasting for 16 hours. 😪. I feel emotional because I am a good customer and a regular one at that.
I don’t feel like a valued customer at all nor do I feel safe ordering from this location either.
I’m hungry, and they refuse to fix what they burned and got wrong.
Again, I have pictures and they are time stamped. I also have the text messages to match the time line I gave you as well along with the phone calls made on both mine and my daughters phone. Including the video chatting my daughter to show her how burnt it was.
Please let me know if you have any questions for me.
I live in Peoria, AZ. Anytime I want to order pizza, I try to order Pizza Hut. But EVERYTIME I call, they refer me to a different Pizza Hut. Every phone number they give me, that Pizza Hut will refer me somewhere else. Why can’t I order a pizza. I am genuinely sad and don’t understand why I can’t have it delivered. Every number they claim will deliver WILL NOT. I just need to know who can deliver to me and can you make that location allow me to order? I promise I am nice and I do not bite. Please help. Sincerely the saddest customer that wished they WERE A CUSTOMER.
Hello, I placed an order tonight from my local pizza hut and my food does not look edible at all. I’m not sure if the box was sliding around while on the way to me or the food was touched but also the box was open. I have photos of what I received.
I’m inquiring about the Soddy Daisy, Tn store that’s closed. There’s a portable storage building behind the store. I was just checking to see if it might be for sale
I ordered a pizza and cinnamon sticks and did not get cinnamon sticks still got charged for
To whom it may concern, I ordered pizza hut dinner for my family to celebrate the weekend. The store I ordered from is located at 10911 rave ridge rd raleigh nc unit 111 27614. I called to place my order and spoke to Jeffery. He took my order for delivery. The order arrived with no problem. But upon receiving it, it was incorrect. I looked over my receipt and notice the order was inputted incorrectly. When i called to explain what happened I spoke to Jeffory he was very unprofessional. Jeffory insisted that i was in the wrong and scoffed at my displeasure. I called simply to explain the incorrectness of my order. I was not demanding any coupons, reimbustment,or any other free items. I simply called to advise the managment of the mistake. Im writing to you today to express extreme dissatisfaction in the management of this store. Jeffery was demeaning and condescending towards my concerns. He laughed at me and my issue and lied to me. I wanted a certain flavor of wings but at first he told me they didn’t carry it. After I explained I also worked for Pizza Hut his attitude got worse and he corrected himself on the flavor issue. He was determined to prove himself correct and refused to listen to my concerns and displeasure. I will never order from Pizza Hut again. My receipt number is 0039 and my total was 56.26. This was not worth the aggravation.
Yes I have a have Pizza hut rewards member and when I made my order on the on the app it I had the hardest time for finishing it up finishing it out and place my order I could never get it get the software to conclude the order or place the order points at the end it had a very hard time getting it to place my order and they’re by acknowledging the fact that it had already ordered it at the store that I was going to pick up from I don’t know why I just thought I’d let you know that maybe there might be an easier way that you could met that you could design the rewards website to where in the end when they finished maybe there may be a finished button and then there by saying please finish and then place my order something that nature cuz I was like left not knowing what to do at the end it really didn’t didn’t want me to the police motor pump wasn’t there I don’t know why I just thought I’d let you know that I spent about an hour and a half doing that and I guess I pressed the right button or what have you and it’s the place my order finally came up and I pushed it and it finally did place my order but it took a long time there could be an easy way and I was hoping that you could establish that this is just custom feedback thank you so much
Hello i was supposed to receive a refund due to mount pleasant pa pizza hut location and never received an email or anythinh
Will not my Pizza . They me no. Deniss the store put the order in wrong. Suppose to be deliver. They told me three hours. I said ok. We can’t deliver it. Call Corp
I just ordered pizza online from your company for delivery. My issue is when you can add gratuity to your order. The options were 15%, 20% or 25%. Being a math teacher the totals seemed a little higher than they should be. After doing the math I realized the percentage was not only based on the food price, but also included the deliver fee ($4.00) and the taxes. Now the tip is based on a bill that is $6.00 over what it should be. This practice is deceptive to your customers! I understand the difference in the tip total is not that big but you are cheating people without their knowledge. This says a lot about your company and I hope it will be fixed in the near future.
I formally worked at the pizza in Lovejoy and I need my W-2s to file my taxes no one seems to want to help and I don’t know how to do it myself I just really need them to file my taxes Carlos Tavares was my manager at the time and he doesn’t seem to want to help is there any way you can mail me my W-2s if not let me know or at least let me know how to get copies so frustrated at this point badley thanks
Hi my name is Katina miles I’m writing a complaint against the manager at the Archer Road Pizza Hut. He is very unprofessional at his job and he’s always having a raging attitude at the customers I ordered a pizza and wings my pizza was cold and my wings like they were refried and really hard I called to see if I can get another order and he refused my service try to talk to him but he hung up the phone I don’t know if his name was Mike or Mark when you spend $21 on two items I think you should be compensated for something or be made whole if your food is not the way you want it thank you for listening to my complaint sincerely Katina miles Pettis.
good morning. I am submitting a complaint regarding the pizza hut that is located at 452 S. Deshon Road in Lithonia GA. My experience with this location has been horrific. The staff is very unprofessional, using profane language to customers, hanging up and it sounds as if a bunch of teenagers are at the store during evening hours with no leadership. I ordered a pizza at 8:30 pm on 7/8/2021. I received a text at 9:57 pm stating the pizza was out for delivery. After 45 mins, the pizza was still showing out for delivery and I knew the store closed at 10 or 11. I called 3 times, the first time to be placed on hold for 15 mins, the 2nd time to get a gentlemen on the line stating they are closed. After asking for a refund for my pizza that is still showing out for delivery the next day as I type this, they had someone get on the line to play as a manager. I could tell this was not a manager, this was a child who decided to play a game on the phone. The person told me I would receive a refund but never asked for my name or the amount that was being refunded. I asked several times how do you know who I am to refund me and the amount. The person kept saying I was going to be refunded within 2-10 business days, never said the amount, never acknowledged my name to assure me I would receive my refund and disconnected the call. The other employees were in the back ground saying vulgar language. this is beyond sad. I would never ever eat Pizza Hut again. this is not the 1st time from the same location. I need a refund on my purchase I never received. and you all really need to re evaluate who you hire to represent your company. I use to love Pizza Hut, but I truly hate it now because of the unprofessional people you have at that location. The last time I ordered in January of 2021, they left the pizza out in the cold on top of the hood of the car for hrs without notifying me that the pizza was here. just awful. all I want is my refund. I do not want the pizza. I need someone to refund me my money ASAP
Ordered a pizza and cookie on line at 920pm they called said it would be another 35 minutes at 11 pm still no pizza. This is bad business. Now there’s only Mcdonnalds open ottawa Illinois store sucks
I just picked up my order Abbas didn’t realize the Edge pizza had seasoning all over it half inch deep. I told them and expected them to say we would be happy to make you another one please bring it back. Nope. The girl told me I didn’t watch the commercial well enough the seasoning comes on it . I called at
8:15pm July 8th in Parker, AZ my name is Ivy Ledezma. I will not order pizza again from Pizza Hut.
Everytime I place airs er at Pizza Hut on convington highway Atlanta Georgia it’s a issue no delivery drivers ,, out of chicken the wrong order fed up food never on time call ten mins before my food comes and say no chicken smh
Hello, I ordered a big box pizza last night. I tried to reach out to the store but no answers. My order was messed up. We was given a not so fresh pizza with mushrooms. My order was never made. We basically got a old pizza that we didn’t order. I’m not able to reach anyone.
I have had nothing but issues my last three times I have spent close to 150 dollars and have received wrong orders when I call it takes two days to get through to a manager. Papa John’s is looking great.
I am at 61-year-old female this is a strange, but I am looking for help, recovering from a stroke no longer working and looking for anyway I can get coupons or help I love Pizza Hut are there any discounts for seniors or coupons. I really need help thank you so much.
When are you guys going to bring back the Priazzo pies?!!!!!!!
Year was 1984. You never should have gotten rid of them.
PLEASE BRING THEM BACK!!!!
Disabled. Ordered many times. Placed order online delivery. For reasons Unknown switched to carryout. Waited 20 min. Called store. Insisted I lived at diff zip code and could not deliver. Told him have been delivered to many times. He argues. Said we would cancel charge. Gave me to customer service. They had me on hold longer than delivery. I want amount of credit equal to what I was going to order. $20.11
my pizza was burned
We ordered a pizza from the Antoine location, and did not receive it. Over an hour later, we called to find out where it was. We were told that location is not open. What is wrong? You have online ordering, and you don’t have anyone bother to call back, or take the order at a near by location? Unacceptable! I will never give your company my business again.
I placed the order for a pizza actually it was a chicken pizza with extra chicken extra cheese and buffalo sauce I placed it for carryout and picked it up got it home open the box and the pizza is half cook my biggest mistake was not opening it and checking the Box before I took it home usually I don’t have a problem but that all changed today and I know who ever box and cut that pizza so that the pizza was not done shame on you your manager needs to learn how to managed for you and the rest of the crew I hope someone from this restaurant read this and take notes I never had a pizza half cook ,sauce is running everywhere all over the box but he’s not even melted it was a half cook pizza I’m so disappointed I wasted $12.98 and I could have just ate something else biggest disappointment ever will not be ordering from the store
I live in a city of 180,000 citizens
And there isn’t a Pizza Hut that delivers to my neighborhood .
My pizza was horrible,
I ordered a $18 pepperoni lovers and got a pizza with 10 pepperonis on it.
And this is not the first time this has happened.
Customer service of the casher was not pleasant.
Also, they dont give the receipts with the orders and that keeps customers from complaining because the survey code is on the receipt.
I would like to complain about your service. First she did not get order right. She did not tell us about any deal and did not come back and asked us for refills on pop either..Poor service ..
ORDER #3210702134516001333034579
Placed on July 2 at 1:45 PM for 6pm delivery. Text “out for delivery” at 5:18″. Called at 6:15: Delivery out. Called again 6:35. No good anwer, given $41.54 credit. No pizza by 7pm. Pizzas finally arrived at 7:30, 1 1/2 hr late. We had company for dinner. Whole experience very bad. I’ve been using Pizza Hut (this store) for many years and have been generally satisfied. Response from staff “that we’re very busy” not great. Will be awhile before using again, particularly if we have company.
I would like to speak to some about my today July 5th 2021 at 930pm at store front location hemet California on Steston
At approximately 6:30 pm (CST) today July 4, 2021, I ordered two carryout pizzas from Pizza Hut in Bay Springs, MS. I have eaten Pizza Hut for most of my life and I cannot tell you how disappointed I am with these pizzas. The Pepperoni if basically without pepperroni, sauce, and cheese. It is dry, tasteless, and terrible-looking. The meat lovers is basically meatless. I would like a full refund. I paid $30.58 for 2 medium pizzas and they are aweful.
No complaint, I enjoy your pizza products. I would like you to being back the Prizzazo, I remember this pis and it was so good, delicious. Please return the Priazzazo to your menu!
Thank you,
Scott Lawrence
Called and place an order over the phone
When picking up they said there was not an order under my name or phone #
Manager did not took action to resolve my issue
Hillsboro ohio pizza hut sucks no help waitress walked out today crying she hot humiliated in front of everybody manager here is terrible waited 2hrs on food and still didnt gert it so we walked out
I received the SORRIEST service from Pizza Hut in Winterville NC. I tried to went to the “Tellpizzahut.com. it claimed my receipt were old. That’s wrong!!! One of the worst places and one of the worst employee I ever dealt with ANYWHERE!
I got jipped out of my 33.00$ credit.. and now my kids aren’t having pizza and are super sad and crying. I tried to use my 32.79$ credit on my online order then it said there was and error and the store can’t give me a credit
The Pizza Hut in College Park, GA on Old National Highway needs major improvements. The General Manager, Tabitha and Customer Service Representative, Alyia are beyond rude, unprofessional and need major training. Customer should be at the forefront of any organization and without it, an organization be open to the public. It doesn’t matter if the Pizza Hut is in a white neighborhood or a predominantly black neighborhood. Anyone who’s spending their hard earned money to purchase a good or service, should receive the upmost respect, and professional customer service. I hope the owner of Pizza Hut in College Park, GA is made aware of how poorly his/her store is operating. I’m sure it’s not happening in other neighborhoods that are not predominately black.
You
lol called them order was made around 8 for a delivery at 10:45 got here 15 after 11. First noticed extra wings were not there then tried pizza was cold snd extremely doughy. Called them asked to have the order remade. Put on hold then hung up on called again would not answer my phone used a different phone got through again dropped call again. Spent about 50 dollars and was horrible YOUR PIZZA HUT
6505 E. 37th St. North, Suite 100
Wichita, KS 67226
(316) 618-xxxx ORDER #3210702201821001414029874
I ordered 2 pizzas from pizza hut at 9:37 pm. It is almost midnight and I still haven’t received my food. I am livid! The website said that the delivery time would be between 40-50 minutes. It has been 2 hours and I still don’t have my pizza. I ordered from Wells road in Orange Park Florida. This is unacceptable! The store closes in 6 minutes. When I called the store i was told that my pizza left the store “9” minutes ago. That has been 20 minutes ago. I live 5 minutes frim the store when driving. I don’t have a car.
7-2-21 Early evening I called the Idlewild Pizza Hut, Columbus, Mississippi, and ordered a pizza, for pick-up. I requested extra sauce. There was not extra sauce and it didn’t seem to have any sauce at all. I called to report this and the Lady who took the call, said that a replacement could not be made because we had taken the pizza from the store and had eaten it. How were we supposed to know that what was picked up was not acceptable, until we got it home, then ate it?? From her response, it would be the we had to test it at the store before leaving with the pizza ! Sh said it is company. policy not to replace a pizza, after leaving the store and eating it at home. THAT I DO N OT UNDERSTAND ! This is my first complaint about not having enough sauce, even though it has happened before.
Hello this is Andrew Chadwick. I placed an order of a large pepperoni pizza light cheese extra sauce and a 20oz Pepsi on 7/2/2021 at 19:05. The pizza place I would have gotten the order from 3907 main st 64111. I placed the order with Amanda at the call center. She said she place my order and it would arrive at the address I was currently at. She said it would take 50min. And the placed the order. An hour and 20 minutes passed give or take 10 minutes. Order still wasn’t here. I called back and a call operator named Carl said the order wasn’t placed. I looked on my bank account and I was charged. He said I could get a free pizza but wasn’t going to take the charge off. Or give me credit. How is a pizza free if I’m still charged. I dont understand how I wasn’t going to get my food unless I paid. I waited an hour plus and would have to wait another hour they said to get my “free” pizza. I dont how Amanda didn’t place my order but I still get charged? I spent an hour plus waiting for the food and I dont get anything. How is this going to be resolved.
Order the Edge pizza and it was terrible call the Resturant and told them. They said what do we want as a replacement an told them a. Lg pizza and be sure it has sauce. We’ll pick the pizza up and sauce was poured over the pizza and could not eat it
This was Pizza Hut Wade Hampton Blvd, Greer, South Carolina
I doubt very serious if we will ever go back to a Pizza Hut
I just ordered like $40 i and the Store is CLOSED. Money back please
I just orderedA medium size pizza cost me 22.50 from your store in truth or consequences Mexico
My family was served
Sour food ,that made everyone
Sick
I was arrive sour food that made my family sick
I have tried calling the store and corporate number online.. last week I ordered from Pizza Hut for the first time in month after many issues the first few times right after I moved here.. places an order they got it wrong AGAIN. They offered us a 16 credit which is half of what we paid originally. Then two days ago we needed a quick dinner because we were busy. Pre ordered. Got there they said it wasn’t ready we left went to the store came back.. They said it still wasn’t ready. Then an employee came out knocked on our window to tell us sorry they burned our all of our food. We said okay he said “sorry bout that” and walked back inside. We ended up going somewhere I don’t even eat to get needed food. But this is continuing to repeat. We live in an area there isn’t alot of close quick choices. Their lobby was empty no cars waiting but us… And we’re very patient. I feel after so many times of having this happen something should be done and we should have some kind of credit or I’m not sure what.. it’s hard to think we will be returning it’s just I prefer pizza hut over Domino’s so this is just disappointing. I hope someone takes the time to contact me back. I live in Rendon tx 76014 so it is tht store.
Hello. The manager at your stPete location hung up on my husband and was very rude. I’m not sure how this is acceptable. 4th street north St. Petersburg Florida. We had to go to Papa johns.
The manager in the Lenoir City Tennessee store is unbelievable I was in there today when this young lady was in there with her child a very young child the way she was cussing her in front of her child was uncalled for and I know for a fact this woman has been complaining on so many times and y’all have not done anything to this manager yeah I would rather her cuz a mother in front of her child then to replace her if that was me I would have put a lawsuit on you guys because y’all have not got rid of her this mother did not deserve to be talked to the way she did in that store she cried and that woman feel belittled her in front of everyone and her child this is uncalled for and I will not order from this store again I saw cockroaches crawling on the floor other bugs that coming in from outside because that kitchen area is not clean it is disgusting
I have tried to place a cup of orders online and the manager of the Lenoir City Tennessee office keeps calling me cussing and saying that she cannot complete my order because she thinks I’m someone else I just got this number a week ago and I tried to show her proof I don’t know who she is referring to but the way she speaks to me and my 10-year-old daughter is uncalled for I am not the person she believes I am and I have went down there to prove it to her but she cusses me what kind of manager do you keep in that store why hasn’t she been replaced I will get an attorney because you do not treat people like that at all. Who cancels people’s order when they’re going to pick it up
I ordered pizza for delivery and paid with a credit card. I received a call from pizza hut and tried to answer but the call disconnected. I called back and it took about 20 minutes to finally get the store to answer. I was told my order has been cancelled. I asked if I could pick it up. I was then told I would have to pay again and it may take a few days for my original payment to be refunded to my card. I said that was unacceptable. There was no concession or acceptance of blame from the Mt. Zion Location in Morrow GA. This is the best way to lose business. I will do my best to spread this around.
I live in Central point Oregon we ordered a pizza from the local Pizza Hut it was terrible looking cold and hard they will not refund us our money and we will not buy from them again we want to know how to get our money back from them.
We had lunch inside the Ft. Madison, IA Pizza Hut on Tuesday, 6-29-21. The carpet was damp and stuck to my sandals wherever I walked; the restroom smelled musty and moldy. I never intend to eat there again.
My pizza was 2hours late…i order my pizza online around 945 and at 1037 it said it was out for deliver around 1120 i try calling. Store to see why is my pizza late i was hold fir atleast 20min nobody answer the phone and that poor customer there no commication between the store and the customer i feel only right i get my money and credit a pizza when he finally show after 12 and pizza was very cold suge this not how try customer this my first this happen im very upset i was handle in this matter
Hello pizza hut I’m e mailing this complaint. Because of my recent delivery of your pizzas to my home. We had placed an on line order with your store at 3801s 6th Ave which by the way only delivers to our home we received 3 pizzas that were pepperoni when we received them we started to consume by the 2nd slice we noticed that they were slight undercooked which is odd because out of all these many years ordering from you it has never been made that way my wife placed the order by the way well she complained to the store an employee made contact with manager which my wife forgot his name but it was all recorded and it was around 12pm on 6/16/2001 the manager received my wife’s complaint and advised her that there would be a credit next to her number( phone ) that was it well on 6/28/2001 she called that day around 5pm to make good on that credit but an employee which he rudely stated he did not want to give his name looked up our complaint and advised my wife that there were no such complaint on there screen my wife was frustrated to that fact . So we asked for the manager she was put on hold for more than needed before the nameless employee said that the manager was way to busy to resolve this matter. So I emailed Mr Starr from corporate and now it’s your department to try and resolve this matter because we’ve always patronized your establishment for years never had a complaint myself and my wife are well known in the tribal land of the pascua yaqui tribe we are members plus our departments have always ordered and have had you cater our meetings to many of times in the past so please except this email as hopefully our last complaint and not our last slice in the future thank you for your attention on this complaint sincerely Mr and Mrs Steven and Michelle lozano phone 520-344-xxxx
Your Pizza Hut located at 1300 7th Avenue in Marion, IA is in violation of the Fire Code because their kitchen hood suppression system is 6 months overdue for servicing. I contacted the inspection company and they will not service this address due to non payment. Please e-mail me by tomorrow 7-2-2021 and let me know what is being done to fix this. I will be forced to write this up as a fire code violation and our fees double every 2 weeks until it is fixed. This needs to be addressed soon. I have contacted the local store about this several times without any change.
I have been customer for a long time and now charging for parmason cheese and pepper is going to loss me as a customer, good job. MICHAEL
Every time I go to the Dover, Pa Pizza Hut store I request the hut favorite seasoning on the crust and every time they do not put it on. Yesterday I was there to pickup and their AC was broken and workers were working in 90+ degree heat and I watched a worker prepare a pizza with NO GLOVES, bare hands! Correct me if I’m wrong but that is not sanitary at all! I spent over $50 on pizza and breadsticks to get home and see that I not only had no seasoning on the crust but I was given the wrong order! I will no longer order from this restaurant and I would like my money back. I also gave the girl a $10 tip which I should not have done being my order was wrong. Extremely disappointed with this location.
This location lost my paid delivery order 2 hours later I come to the location and they can’t answer why my order was not delivered blamed it on the drivet
I’m not sure if corporate is aware that the Pizza Hut location in Sulphur, LA closes at 4pm or not, but they do and I find it ridiculous, and I would like an explanation as to why they close so early.
I ordered from Gas City, Indiana on June 30, 2021 around 4:15pm. My order did not have the 2 blue cheese dipping sauces. I tried to call back immediately but was hung up on 6 times. When I finally got through, I said I think I deserve a new order of food as it was no fault of mine that I had no sauce. I must eat my food cold or reheated?? I was told the manager Marissa said no. What kind of customer service is this?? I work at a local hotel. I recommend pizza hut all the time to guests. That stops today! So it is now an hour since my food was delivered and I’m still waiting on sauce to go with my COLD food! This was all Wrong, wrong, WRONG! IS THIS THE SERVICE YOU WANT TO PROVIDE?? TERRIBLE!
I am very disappointed with your management not being able to explain delivery service delivery service . He says he’s not in control of anything about the deliveries that it’s corporate that he has nothing to do with showing when the order was taken when it was going to come out of the oven or be delivered. Managers office was Carlos at 19th Ave. and Bethany home Road. He was very rude and not willingl to answer questions. Very disappointed and your service would like to look for a different place to buy pizza if this is the employees you were going to have represent you. Sincerely nancy
I bought 2 thin crust pizza at our pizza hut. I bought one about a week ago. It cost me 10.00 dollars. I bought 2 today and it cost me 43.28. So I will not be going back to our pizza hut.
Hi I need my copy how much I was making. In a hour at Rutland Vermont pizza hut
Pizza Hut Saipan zip code 96950 is always out of pan crust pizza, who is running this place needs more training , sorry but if I was to choose, I would go elsewhere , fortunately for Pizza Hutt is the only pizza place in Saipan. Please fix this matter, competition is coming.
I had a complain on my pizza and still have my pizza that hasnt been touched because how bad it was so much sauce on it u only see the sauce and barley any cheese and my wings were as hard as a rock and on top of that they took 30 minutes after it said he was on his way i order pizza hut all the time its always great this is the worst experience i had so far little ceacer made this pizza look Horrable and that is bad because this pizza os never like this i called the lady and all she offers is 15% off on my next purchase and that is not fair at all because i offered to give them back the pizza that is just sotting on my counter and i am not gonna eat and they couldn’t even replace my order
We ordered large pizza fir pick up and was saggy
Didnit enjoy
I order pizza today and my order was wrong and they would not give me a refund kept telling me call a manager at another store and the guy was rude and had attitude this is in new Iberia la
I am pretty underwhelmed with my service. I was not able to reach my home store where I purchased my order tonight, and it isn’t the first time. My food took 27 minutes to get to me because the driver decided to call rather than knock on the door. After phone tag for that time period, we finally received our food. It was not even warm. I paid for extra icing for our cinnamon sticks and didn’t receive any at all. Since we can’t reach the store, we just have to take what we got and are not happy about it.
Hi I’m contacting you over the madison Indiana pizza hut we always are faithful customers to your business we didn’t feel like getting out so we called in a order for 2 large meat lovers with pineapple added the delivery boy that showed up with are pizza refused to take are money said he only had 20 dollars to make change I gave him 100 dollar bill which that is what I always pay with when they deliver he refused it I told him to call his boss he argued with me well they can’t give me no money I told him they can make change for you he said they won’t I said again call your boss his reply won’t do no good I said what are we gonna do he said I dunno you want me take this back I said well I guess since u can’t make change he said he’s not allowed to accept 100 bill he just turned around walked away … I’m like umm ok .. so I call the madison pizza hut ask speak to manager she gets on phone told her what happen she said let me get ahold of my driver I said ok we got disconnected so I call back again and put on hold for 17 minutes I’m like serious finally she gets back on phone the manager say I’m sorry I’m just busy then proceeded to tell me her driver told her I told him I didn’t want the pizza and to take it back I told her that was not true that he didn’t have change she said no he didn’t have change and they where not allowed to accept 100 dollar bills I said that not true again cause I’ve been a long time customer and always pay for pizza with 100s for my family and my business employees then she’s says we’ll what do u want me to do cancel the order I’m like what the hell she hung up on me this is ridiculous I received this line of crap
I am listening threatening phone calls from one of your employees parents because they got my number off of the thing where I made an order Gastonia North Carolina call South 321 where can I buy the plant because now I feel that my life is in danger because if you’re looking for me and I had nothing to do with this situation cuz they got my number because of the characters for one of your employees
Please open for dine in. Salad bar is our favorite
My pizza was not fresh and my 2 order of wings garlic bone in and my buffalo my blue cheese was not in my box very bad service
I really don’t want to complain. I have loved pizza hut my whole life. I just need to say that the pizza is just consistently bad now.
I ordered the edge and bread sticks tonight hoping this time would be good. It was dry and nothing to it. Frozen pizza would have been better. I spent 25.00 for what would have cost 4.00 at the store.
I went to tipton pizza hut and found a bug in my food I called and asked to be compensated for it and they said no
Pizza was over cooked, not burnt but close. My cheese bread was definitely burnt. Driver placed my order on the ground blocking the door, where I had to push the order further out onto the patio with the door enough to pick my food up (I am pregnant so this was very inconvenient)
Please respond.
I just want to compliment the manager (Rich) at the store on Chapman Hwy Knoxville, Tn 37920. We were looking for a place to have a family gathering. Most places still won’t let that many come in together. He was so helpful. He had the table set up for us when we got there. I called in our order in advance and he had our pizzas ready and started getting our drinks immediately. We had a great time and he was on top of it whenever anyone needed more to drink. I can’t thank Rich enough for being so kind to us!
I find it frustrating that we have to go “Blind Fate” to eat the food delivered. I have had to throw away pizza because of a tampered seal or a seal that was not placed on properly. Here is an idea for market and research. Saran Wrap the box, neatly with a logo seal. The food remains hot, safe. Just a thought.
Dear Mr. Starts,
It is really difficult trying to reach anyone to hear me out…thank God for email. Anyway, My name is Katherine Kincaid, and I was really excited to get to be a part of the Pizza Hut team. Not necessarily for the awesome food, but for the simple fact that I was going to get to serve our men and women in uniform. I wasn’t just going to get to be a delivery driver. I was going to get to give back to our armed forces. I don’t care how ridiculous it sounds every job is valuable. Quit appreciating that custodian, and you will remember his value the next time he isn’t there and you have to go use a dirty toilet. I received a phone call from the manager at Sheppard Air Force Base asking me if I would please come in for an interview. I am currently working part time at Garrison’s Food Mart, and I wanted a second part time job to go with the one I had. When I went in for the interview, Patricia told me I would make $10.35 an hour plus $1.25 for each delivery, and whatever tips I got. I thought, “I am good with that!” I told her about my current job, and that we would need to work something out there. I told her my boss was excited for me getting this other job and was willing to work with her and help make me a set schedule if she just let me know what hours she was going to need me. Patricia’s response “okay sweetheart. That is great! We will work something out.” So we went forward with the hiring process. When it came time to fill out the online paperwork, she had me put down $8.99 (first red flag). The night before orientation she called me and told me I needed to be at orientation, and I said “Patricia, I am scheduled to work at my other job, I asked you to give me notice so I could let my boss know.” She cancels that orientation and rescheduled it for the following Tuesday so I was able to come in. Night before orientation (that Monday night not the first one I couldn’t attend) she tells me “you need to come with no slip shoes, black slacks or a blue jeans or you will be sent home.” Thankfully I have friends with money, because I didn’t, nor did I have the shoes. I had to rush to Walmart and get me some shoes before I could go to bed. Next day I go to orientation, and I tell Patricia four different times that I have already been scheduled to work Friday night and Saturday night, but I can start next week for my regular shift. She asked us all when we could start. I told her I needed to finish out the shift at the other job that I had comited to. What did she do, she started everyone else the following week except me. She scheduled me to work the days that she told me she wasn’t going to schedule me. I had to go turn in my shirt, my hat, and my badge. I told her, “you told me during the interview you would work with my other job and she was willing to work with you. She had already had me scheduled for those days before you ever wrote your schedule and I told you I couldn’t start until next week, because I was committed to finishing out the week to my other job. I said, you are showing me that you do not listen to your employees, and anything they say doesn’t matter. Mr. Starr, your manager’s incompetence has not only affected my resume, and my eligibility to receive certain benefits, because I am not making as much money now, but it is also affecting your business. Please think about this when choosing who you hire to run your stores
I ordered in store. I ordered a large for 10.99. With x cheese, mushrooms, onion and bacon. The stuffed crust cheese tasted like foam it was gross. The toppings were mostly on half the pizza. You ran out of mushrooms. So I got x bacon. I am disabled and sick. Your female mgr I spoke to this morning had the worst attitude I have ever heard. I love Pizza Hut but there are so many other options you have lost my business. I did not deserve her attitude. I was gonna give yall a second chance she ruined for your company with me. There should never be that much sauce on a pizza it over powers all other items on it. Her attitude was so bad I refused a credit and a replacement. She was just nasty. For mgmt, I am afraid to see how she is with her staff. By the way y’all have a phone number but when I call, no answer. Whats up with that?
Yes will ever have the salad bar back at Many,La This was the only place in town to get a awesome salad. I understood about the coved situation but everything is about back to normal and we’re all really missing the salad bar please bring it back.
Ordered a carry out pizza at 1120pm. Pulled into parking lot to pick it up at at 1202am and no one was there, door locked. No phone me call was made to me no pizza left outside for me nothing. Use this Pizza Hut for family and business at least three times a week. Not right will not be ordering from your chain again very dissatisfied.
I received the wrong pizzas tonight via Uber eats. I attempted to call the store to resolve the issue 5 times, only to be blatantly hung up on all 5 times. I called back a 6th time 3 hours later, and spoke with Jackson durkey, and then Kerry. Kerry told me it wasn’t their store and they were too busy. I know it was their store because I hit redial in my cell phone call log. This is not normal customer service. I own a restaurant in town, and we do not treat customers this way. This isn’t the first time this has happened to me. Back in January I received a wrong order, and I was hung up on that time too when I tried to correct it. I let it go that time, but why should I keep burning money at your business? I was intially calling today because I just wanted the correct pizzas. Now I want a full refund. These employees were so rude, and obviously have their own way of handling mistakes. This is my first step before I start leaving reviews. Please fix this.
I want my money back please
I ordered two pizzas tonight and they were awful. One pizza was cut only two inches from one crust making half the pieces tiny and one piece a quarter of the pizza. The sauce quad not the usual sauce and it was under cooked. I understand they were really busy because of the heat, but there was absolutely no pride in their work at all. I probably won’t order from this location again!!!! $60 down the drain!!
I ordered a pizza an hour and a half ago. I called to check on my order and possibly cancel it and I got voicemail.
I ordered a big box from the Harrisburg pike and they not only took 2 hrs to bring my order the manager kept on hanging up on me this is unacceptable. I want my money back ASAP
I would like to report a problem with your store in fort Stockton. We were traveling through and stopped to eat there. The big sign in window said open for dine in. So we decided to stop. We walked in and proceeded to a table. There was another couple eating in the dining area. We weren’t greeted or anything but someone from behind the counter decided to tell us that the dining area was closed. It was only 5 pm so it was not closing time and like I said another family was eating there. My son asked why and she proceeded to say that because she didn’t have a server. We asked if we could order then at the counter and sit and eat. She told us no. When we asked why there was another family eating in the dining area her response was they were already sitting there. I am a business owner myself and have never felt more discriminated against before in my life. I don’t usually complain either but this is totally unacceptable. She did not apologize or even say bye. I really hope to hear back from someone on this. Thank you
I would like to know how do you place an order for pizzas? I tried calling 317839xxxx. The first time I got a woman that it was very hard to understand and it seemed like she was wanting me to tell her the address of the pizza hut. I have no idea how I would get that information. I know it’s in Plainfield but I dont know the street address. I hung up and tried to go to the store. The doors were locked, the were not paying attention to the drive through and I waited on hold in the parking lot for 20 minutes until I decided to go to McDonald’s instead. I was going to buy 3 large stuffed crust pizzas, triple chocolate brownie, 2 orders of cheese bread and 2 cheese sauces. How am I supposed to place an order? Also there was a man that pulled in and he said he placed an order for pick up but he couldn’t get inside and he couldn’t pay so he left. Apparently it’s not just me with this issue. Please advise how to order and pick it up.
I am at the location in Brentwood, NY on Suffolk avenue and I called several times to place an order as I do not see orders for personal pan pizzas on your website and no one answered! I arrive at the location to personal music being played, at least 6-7 employees there and a nonchalant female at the register who was not concerned when I expressed calling and no one answering. Now I have to wait 15 mins when if the phone would have been answered my order would have been ready. I am disgusted at the customer service!
I have a Pizza Hut account and am very displeased with my last order. But can’t seem to get a manager to do anything about it. Or the employees aren’t giving them the message It’s in Winnemucca, NV. I ordered 2 large pizzas. And 5 garlic dipping sauces. 1 pizza was correct. The other I placed did not have the extra sauce or the jalapeños on it nor did we receive the 5 dipping sauces. Or the red pepper flakes I asked for. My email for Pizza Hut is Curtgorxxxxx @gmail.com won’t be buying again if this isn’t taken care of.
Philadelphia ms..pizza hut..is the worst pizza hut I’ve ordered are visited … they take your ordered then wait hour tell you they don’t have a driver…are deliver a pizza that’s been laid over to one side and all your toppings just on have the pizza…I’ve loved pizza hut all my life for the first time..I love domino’s more than pizza hut…
I went into our local pizza and i got there a tab bit early and i paid for my pizzas and i stood and wait on my food. While i was waiting I noticed that a box of pizza was just sitting there and the whole time i was stand there watching the food i was saying to myself whoever food it will be cold guess what it turnout to be mine so i ask the cashier was it mines and she said yes and i told her that food will really cold by the time I get home…then i heard the manger saying it just came out the oven which i know that was a lie bc it was sitting there when i got there..i told her if my food is cold when i get home that i was calling corporate
Good Evening,
I’m writing to inform you that the manager at the Pizza Hut location below is unprofessional, rude, and incompetent.
12113 Pembroke Rd Pembroke Pines, FL 33025
* The driver did not deliver my order
* The staff did not call me
* I entered the correct phone number when placing my order online and received the confirmation text
* The manager accused me of entering the wrong number
* The manager told me it was my fault and hung up the phone while I was talking.
I order the edge pizza from store #037232 terrible it was cold no cheese very little toppings I had vegetarian pizza 12 peppers on the whole pizza 14 mushrooms on the whole pizza small if I had anything else it was unnoticeable . I called the store and talk to a manager I think his name was Darrell and he act like he did not care and that I was wasting his time. I told him I was going to call corporate he said OK he was very nonchalant. Not only that I get a bad pizza the customer service was worse . Pizza Hut was my number one pizza after today I do not know
Please correct this problem ASAP please 1-313-293-xxxx I also call back and add it on a pop Diet Mountain Dew and received a regular Pepsi wow
I’ve been a customer for many years and i usually buy at least one or more pizzas a week and for the past cou months I cant get all the way thru the app it freezes up and have to start overand over again 45 min on this app trying to order pizza iis no good for me Im finally done you are losing a good steady customer .and all my son wanted today on his birthday was your pizza but noe he wont be getting it so thank you sincerely yours Cathy Williams
Lack of consistency.
The Oxford, AL store makes the most amazing pizza. I only wish I could say the same for Panama City Beach, FL location. I suppose since it is a vacation area they are not concerned with repeat business. After 20 years of living in the Oxford AL area and enjoying Pizza Hut. We retired and moved to the beach only to be disappointed with the Pizza Hut at Panama City Beach. Far less ingredients and extra cheese is non existent!
Does corporate ever do quality checks?
If so, the Oxford AL location could definitely be the perfect model!
ordered from Gardner Kansas for delivery ticket # 00183 spent 28.07 I am a truck driver had pizza delivered to me the delivery driver showed up as he approached my door pizza slid out allover the ground
I called pizza Hut in Gardner Kansas to let them know I spoke with manager on duty and they proceeded to tell me that it was my fault and basically there not making me another pizza .. so I basically paid for something I did not get … very poor customer service i will call corporate I feel like the manager straight out told me to piss off there’s no excuse for the way I was treated by that manager just because he had a bad day dosent mean he can come to work and take it out on pizza huts customers I hope this gets to the write person so that manager can be dealt with in the proper manner
ordered from Gardner Kansas for delivery ticket # 00183 spent 28.07 I am a truck driver had pizza delivered to me the delivery driver showed up as he approached my door pizza slid out allover the ground
I called pizza Hut in Gardner Kansas to let them know I spoke with manager on duty and they proceeded to tell me that it was my fault and basically there not making me another pizza .. so I basically paid for something I did not get … very poor customer service i will call corporate I feel like the manager straight out told me to piss off there’s no excuse for the way I was treated by that manager just because he had a bad day dosent mean he can come to work and take it out on pizza huts customers I hope this get to the write person so that manager can be dealt in the proper manner
I went to PizzaHut in Batesburg, SC. I sat in that place around 30 minutes and received no service at all. They served everyone except me and there was only a handful of people there. As I was leaving the restaurant I said something to the staff about it. They didn’t offer any apology. They just stared at me like I was speaking a foreign language . I will never spend any more money in that place.
I ordered from the app at approximately 6:30 yesterday. The app said would be delivered at 7:15. My food never came but the app said it had been delivered. I called at 7:45 to inquire. I spoke to a general manager who said that it had been delivered and that my only options were to get a refund or for them to remake it. I told her I wanted both. She refused and was very rude to me. I decided on a refund but didn’t want to give my card info over the phone and came in to swipe. She was still very rude and thought I was lying. They have delivered my food to the wrong apartment before. They always deliver later than estimated time. That’s why I waited 30 minutes to call. I told them I would just talk to someone above them and they said that all they would do was give me coupons. That would be great. I should not have been blamed for their mess up. I took my money elsewhere. I don’t feel like I have been adequately accommodated.
Hi I ordered a large pizza @ 47th and Broadway Wichita Kansas and I did not get my points because their computers went down how can we fix this? Thanks, c.wills
The Pizza hut at 4801 Wilson Road, Humble, Tx 77396 is AWEFUL!!!! The customer service is HORIBLE, the service is very unprofessional. If you order for delivery you’re lucky if you ever receive it and if you are lucky to receive it, it’s 2 hrs later and it’s not what you ordered most likely… You can NOT get in touch with NO ONE at the store to refund your money or inquire about your order. This has not happened just once but on SEVERAL occasions (shame on me for keep trying to give them my business). If you should have to go to the location your bound to have to fight or get into an altercation because the staff is so rude and disrespectful. This location puts a damper on the PIZZA HUT brand! It really needs to investigated and reorganized, IMMEDIATELY!
You all sent me a pizza with bacon I don’t eat meat they suppose remake it no one came
I’m really not understanding WHY you can’t send a pizza out UN-CUT or cut it in WEDGES 🍕. I TRIED to order a THE EDGE pizza cut into wedges instead of squares… they REFUSED and said I should order another pizza if I don’t want it in squares 😳 they would not leave it UN-CUT and they wouldn’t cut it in squares so I cancelled my $25 pizza order and spent $40 elsewhere.
I am highly disappointed with the Pizza Hut in Kathleen Ga. I paid for a large edge and large cheese sticks (35.00) and was given the wrong order. I was told I Not to worry they will bring me the correct order. I said no it’s to late I had plans to leave. She said we will put it in the computer when u get ready to order it will be taken care of. Lie. I went to order it and was told I was only given a 20.00 credit and had to pay for my cheese sticks . I said why? I already have!!!!! Brandon the manager said sorry all u get is twenty dollars. I said thank you for ripping me off and you have just lost me as a customer. I would appreciate a response from Mr. Pizza Hut about this issue.
We went into the rockland maine store in tuesday june 22. Told them we had a party of three. We were told the tables were dirty and could not be seated. I asked if they were joking and was told no. Two other parties were seated and eating! I looked around and saw about three tables dirty. I stated i saw lots of clean tables. Again was told i could not dine in. Was never offered take out either. As we were standing outside and in the pouring rain we saw them turn away others. When there are not many eat in pizza places in the area this is ridiculous! I find this to be completely in acceptable!
I placed an order at 5:00 pm and it took them until 7:30 to get my pizza I called four times and they kept hanging up the phone. I would like a refund please. Thank you
So, went to Black Mountain NC location tonight 7pm. Several outdoor signs for dine in “open”. Walk in and they say dine in not open. So are the signs wrong or do they just not want to wait on us? Got mad and left.
I visited a Pizza Hut and was very disappointed with the way the Cinnabon was presented it didn’t look like the ones on the picture on tv or when you order at store when we got home we were really disappointed and the kids didn’t like them at all my contact number is 305-965-xxxx
I paid 42 dollars for cold nasty food that was three HOURS late
I ordered 6 wings only got 5 my pizza took log was burnt and cold
i ordered cheese stick off web..for pickup, picked up order and on way home discovered did not have marinara, called store, they refused! to bring out for no contact, and when i went inside i was asked well did you ask for marinara, my receipt showed cheese sticks with marinara and i said i had ordered on line, and then she gave it to me like i had won it like a right answer, on leaving store , she was laughing at me, her name was elaya? very RUDE RUDE RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!
I’m making a complaint about your pizza hut in Carthage NY. I have asked your manager’s to stop their delivery drivers from parking in my driveway to deliver pizza’s to my upstairs neighbor’s. I’m saying this once and I hope it sinks in or I will hold you responsible. I don’t want your employees pulling into my driveway. My neighbors driveway is in the REAR of the house. Park accordingly. I have a NO PARKING\TRESPASSING SIGN IN MY YARD for a reason. To keep people that visits my neighbors off my side of the property and out of my driveway. If it keeps up I will take legal action against YOU.
Waited 2 and a half hours for cold and stale pizza. No remorse or any type of help from manager or staff!
I had an issue with my last order and I received an email inquiring about my experience and I told them I wasn’t satisfied with my pizza and then I get an email saying that I would get a credit and it’s good for 28 days while I try to use it not even 15 days later and the manager gave me a hard time even the person who picked up the phone gave me a hard time and I don’t appreciate that how do you gonna say then I will get a credit but want to give me a hard time when I try to use that credit which made my experience worse all over again And then the manager goes on to say well I’m going to honor this as if he was doing me a favor even though I have an email showing the date of when I got the email in the credit I’m just not happy and I just wish I could’ve got my money back instead of a replacement pizza because I don’t trust you guys at this point
I placed an order at 8 p.m. if 9:30 p.m. and I didn’t receive my food it’s been paid for called down there three times two times I was hung up on this is for service and I appreciate it if you would take care of the Cherokee North Carolina Pizza Hut there completely ridiculous to get the service that I got
Ordered a well cooked pizza. Went to pick it up and it wasn’t cooked throughly I asked for it to be cooked more and your cashier Marselena argued with me and the pizza was white. She was talking loud and talking about me and my pizza being burned. Ignoring me and the other people coming to pick up food. This place always had bad service but today was ridiculous. Unit 004032 should be shut down, or new management because employees are only comfortable to behave that way because they are not required to behave like they are at a job that requires a professional behavior to keep it.
I went to pizza hut today and they messed my order up. No sauce for my breadsticks and forgot some items.
I tried to order from the granger indiana location on s.r 23 over the phone because I have a credit with you and nobody would answer the phone I made many attempts to call and got no response
Very unprofessional, not a clean location, employees handling food with out proper equipment. ie gloves, mask, hair net etc. The font desk attendant was on a personal phone call on his cell phone while we was coming in to order.location is 1636 w hillsboro Blvd Deerfield beach FL. Not only that but the staff is rude. Please check your cameras 6/20 from 530pm thru 620pm. The worse experience ever.
I have a $25.00 credit from pizza hut in Jeffersonville In.Because I had ordered the new pizza the Edge.And it was very unsatisfactory, so I called them back right away and they offered to replace it And I said no then they offered me a $25.00 credit.So I called today Father’s day to v place my order for delivery and was told I had to pick it up.But I can’t I am in rehab. Now I can’t get any thing.
Linda Barrett
Hi my boyfriend started working at the pizza hut in fairless hills about 3 weeks ago in Pennsylvania. One of the managers told him on Thursday that he was doing well. Well he gets up the next day and all ready for work and he gets a Text saying they terminated him through text. They wrongfully terminated him in text. He is a dedicated worker and didnt deserve that. I want others to see how he was treated. Very unprofessionally after telling someone they like your performance. No explaination on why they terminated him.
Tonight I ordered a pizza on pizzahut.com like I have done many times in the past with no problem. Tonight I placed an order for a medium hand tossed pizza 1/2 cheese and 1/2 pepperoni, and 1 order of breadsticks with extra sauce. When I check out it was in my cart but when my daughter fo home with the order I had a double order of breadsticks. I called the store upset because we live 45 minutes away amd tried to explain what happened to the manager Samantha, my response from her was…..she hung up on me. What great customer service you have in a store that we have been eating at for years. If she can’t handle an upset customer.better than that she doesn’t need to be a manager!
Why is there a $4.50 delivery fee if it doesn’t go to the driver? Whats it for? The difference between carryout and delivery is either they hand the pizza to me or they hand it to the driver. I know they dont get gas money so what do I pay an extra $4.50 for when purchasing a $14 pizza? Pretty ridiculous!
As I’m watching the soccer finals FIFA I happened to see your commercial about an American person trying to promote your pizza unfortunately this person is not of Italian dissent has no knowledge about pizza it would’ve been better off Using an Italian person to promote the pizza.
On june 18th 2021 i called pizza hut on 2109 19th st. I placed an order and used my debit card. They said it would take 30mins for delivery. I called them back before the 30mins and wanted to ask them if i could go pick it up myself instead of delivery and the guy i talked to said he didnt have an order under that name and i told him if there wasn’t one for me then why did it charge me for it. He said that he would check the system for my order under my phone number or by name and after he checked it he still couldn’t find it. He also said that my card wouldnt be charged anything. Because he couldn’t find my order.
My husband and I ordered 2 pizzas from Pizza Hut in Trenton tn this afternoon. The thin crust pizza isn’t done and it’s hard to eat, because the crust is too doughy and raw. We order from there every Friday and normally it’s great. Today wasn’t good at all.
You need to open your salad bars back up. This is ridiculous. I will no longer be eating at Pizza Hut. I will be spending my money at Mexican restaurants there the only people who wants to work!! Open your salad bars back up or your gonna go broke!!
I ordered pizza for pick up(YOUR PIZZA HUT
xxxx NW 36th St
Miami, FL 33166
(305) 871-xxxx) when I got there the middle aged male employee with glasses was picking his nose, I don’t know if he saw me there but it was disgusting. When I got to the hotel, there was a small hair on the pizza, I took a picture of it. I couldn’t eat it. I don’t think of eating pizza from pizza hut again. thanks.
Already pizza and got it delivered when it was delivered and looked at my front door my breadsticks was not in my order and by the time I try to call the store it was closed this is like the fifth time this happened this Pizza Hut in Belleview is so ridiculous do they repeatedly mess up all my orders and forget to put food in that I paid for so you need to seriously look into the store
This is a complaint about the Pizza Hut #036604 located in Danville, West Virginia. Yesterday, June 16, 2021, we decided to order pizza from this restaurant. I found your $10.00 Tastemaker special which is a large up to 3 toppings. UP TO 3 toppings. When I placed the order by phone I told them I wanted that special for $10.00 and ordered 2 pepperoni large pizzas and 1 pizza with pepperoni, banana peppers & mushrooms along with a large order of cheese sticks. The total given to me was $58.48. The total should have been roughly $40.00. I questioned the employee, Tyler, why so expensive when I wanted the special advertised on the website. He said there was an extra charge for ordering ‘pan crust’ and I had asked for double pepperoni on the 2 pepperoni pizzas and he told me there was an “UPCharge” of $6.00 per pizza for the extra pepperoni. I said “but the special was up to 3 toppings for $10.00.” I then told him to forget it I’d discuss it when I came to pick it up. When I went to the restaurant the ticket was down to $54.45. I told the lady helping me I wanted to discuss the amount with her. She left with the ticket for $54.45 and was gone for a few minutes then came back with a ticket for $45.99 which is correct or very close to it. EVERY TIME we order from this restaurant they never want to honor the ‘specials’ the company has advertised on it’s website. I’m about ready to quit ever ordering from this restaurant. I’m getting sick of the argument every time. A few months ago my husband ordered pizza which should have been $30.00 and he ended up paying almost $60.00. He went ahead and paid it but I’m getting sick of being treated this way by this local Pizza Hut. Thanks for letting me vent.
Charging customers $1 for crushed red pepper. What the is that?
I am an employee. I need to speak to someone immediately. Tried in house but that does not work as mgr and district manager are married. Conflict of interest? It is a franchise but still face of Pizza Hut. I need to communicate w someone as this store is being run into ground. Closing early, 3. Hrs, turning off internet/phon, sending deliveries tto Doordash when not needed. These 3 items reported to store corporate and nothing done. Mgmt called employee . Employee threat another employee and phones/internet turned off. Six total emps. 3 mgrs 2 drivers (one of which just dropped 5 down to 2 I am the other and although I am 57 w severe knee arthritis. Have family/3 daughter and full time job of 29 years is scheduled 9 and every shift crept m-f day and 1 dishwasher) head mgr left to da at 5pm leaving 1 yes1 employee and we are in busy shop center and next to giant amuse park. Then I came in so 2 emps. Instead of delivery I am doing dishes/mopping etc lady came in tonight to complain. 2 days row internet shot off and phone not answered. Then couldn’t get online coupon or delivery. Yesterday customer complained to me why delivery takes 45 mins even though they are next store. Why, because that is our area?? Instead of fresh hot food gets food on hey for 30 mins and actually drives past hut right there. My tips a week were 550 now 225 although scheduled 4 more shifts and earlier and later than normal hrs as few delivery as phones off or internet off and mgr clueless sendin 3 delivery to Doordash when I stand there or makes me take 2 runs 8 mile round trip each in pouring rain separate even though 2 blocks apart and 2nd order late. Or take 1 hr delivery out of area causing whole night bad service. The only 2 drivers sched together mon/tues night the slowest nights but rest of week alone. New mgmt caused all other employee to quit which they knew would happen when great mgr let go so area mgr could put wife there. 10 days ago and not one person hired since. Tomorrow again me and mgr that’s it so I have to rush out of $40 hr sales job to wash dishes make no money as not delivery. Daughter grad high school and went vaca expecting me send money. Now stuck at shore no money. Last 4 months spent 45k yes 35k on cars. Repairs rentals and now no money to pay. New area mgr touched my face and yanked up my mask 2 days ago. Why make us/customers masks? State rule ended 2 weeks ago. Inspection other day. Area mgr told me sit in booth over hr and don’t move shut up. I am 57 yr old whoite collar professional/ what I don’t know how to behave. Dining room still closed. Customer leave w/out ordering due to this. Prob a good thing as sink Ben leaking for yrs and dining room visible stained ruined carpet. Sign won’t let customers use restroom. I want to speak corporate mgr ASAP and no telling local about any communication or whistle blowing or lawyer will become involved hostile work environment. Emp said will break legs. District mgr told did nothing. Also hired to be driver. Not moppet dishwasher. Sched to 9 Sunday night and after taking 2 runs 9 miles apart as mgr dashed 2 delivery right next to 1 delivery then 2nd delivery once again next to another hut but wouldn’t pay mirage. I had to mop 2xv after 9 so even though shift over mopping vs delivery but those sent to Doordash and lose $6 revenue every order w dash agreement. I might as well quit. Resume Doordash and get mandatory $2 minimum tip per Order instead I get to take contactless delivery orders w $0 credit card tip and can’t even knock on door to sign and get tip. Old mgr good one who quit and all emps followed worked 70 hrs and new not runs out door at 5pm leaving one person or closes shop at 8pm. Why close and miss 8-10/11 pm when could open later and be closed day 11-1/2. Why close during heavier revenue generator? Customer complaint sun night as called and was told closed 8pm when internet says 10 but internet shut off. I’d like to know salary of new mgr who hardly works married to higher mgr vs salary of old mgr who worked ass off and all emps liked the face of your co is being ruined by this store and I get to sink along suffering financially. Send somebody Corp to stop by sometime. Once again no relaying this info to store or mgmt
Call me thurs 8-4est while I’m working day job for family supporting income that I will have to leave at 430 to suffer I’ve been doing delivery since 1987 w/out break as I love biz customer co/worker and line of biz. 34 yrs of good memories/jobs destroyed by one half yr stay at the hut and now 35kvin hole while new 21k car sits in lot whilst I scrub dishes
I JUST ORDERED AN EDGE PIE.
THE TOPPINGS WERE IN PILES INSTEAD OF BEING SPREAD AS THEY SHOULD BE.
THE CUT WAS NOT COMPLETE.
THE PIE WAS GOOD, THE PREP. NO GOOD.
You idiots!!! No salads????? Ok I understand no salad bar due to Covid. But you can’t make salads and bring them out individually? I can’t eat carbs (so there goes pizzas and pastas. With no salads chicken wings is all that’s left. Nothing but meaty is not healthy, so now when my large family comes to town ($$$$$) I now will have to tell them we have to go to KOA Roadrunner Kafe to get pizza and wings so I can at least have salad.
Hello,
I would like to be contacted in reference to an experience I had with the Pizza Hut on 211 Providence Rd Ste 14, Chesapeake, VA 23325.
I attempted to order for my family online and after placing the order, an employee named Courtney from the Pizza Hut called me and said she can not deliver to address 2708 Broad Street Chesapeake VA 23324.
I ask why wasn’t there information on website stating this information before placing the order?
I need a refund if I didn’t already receive it, In the amount of 45.03, to my credit card. Thank you!
Order# 3210616160514001434
C- 757-895-2226
I ordered a 3 topping pizza, a sandwich and a order of Cinnabon’s, I got a call from store # 2253 saying that they don’t offer the sandwich and that it will be voided off my order and that I won’t come out of my bank account, I said ok, so the delivery guy shows up and I asked to see the receipt and the sandwich was not ont the receipt, but I checked my account and it still wasn’t adjusted. The whole bill with sandwich and tip came out . I called the store and asked how long it normally takes for a refund, I was put on hold than hung up on. I called backed and the girl said hi jason yes we only charged you for the pizza and Cinnabon’s. I said that is great but 32 dollars was still taken out of my account and you guys said that it would be voided before it would come out of my account. I than asked for corporates
Number and the store number. I was put on hold again and this time I knew I was an inconvenience to them. I was given 8667262127 as the corporate number, a lady asked me what was the problem and I told her what happened and I asked when was the the normal time frame for a refund? She huffed loudly and said 24-48 hours and hung up.
So my questions are, does this happen a lot at Pizza Hut. When do I get my refund
I ordered at medium pizza from from the Atascocita location. The pizza had hardly any toppings, sauce or cheese. I called the location back to request a reorder and the manager argued with me saying she made the pizza so it was correct. This was horrible customer service on their part. All I wanted was for my order to be corrected. I will never order from here again!
I had. Been waiting for more than 3 weeks to receive my money back and a call from your office and neither had come through
I was given the wrong order and was treated as if it was no problem. Nobody apologized for the mixup nor did they try to accommodate me for their error. I was only told it’ll take 15 minutes to make a new pizza.
Come all the way here to not have N app work properly because they can’t do things in the store with no care im having issues with ur app only after already waiting 25 min before I am addresses
Could I have received a refund for my purchase
PLEASE BRING BACK taco pizza. !!!!! Some of the other pizza places have it and it does not match up to pizza huts at all .. pizza huts TACO PIZZA rocked. !!!!! So would you guys please.bring it back as one of your specialty pizzas again. ???? PLEASE. !!!! You would make a lot of people happy. !!!!
Please, please open a Pizza Hut in Manahawkin NJ
Please
Twice now in 2 separate orders Pizza Hut has been out of something I ordered. They didn’t bother to let me know until the order was out for delivery. That is very poor customer service.
I received an email that stated a celebration bundle for $19.99. In the email it states that it is valid at my location but when I tried to order it online it said it wasn’t available. I called the store and talked to the manager and the only thing she said is there’s nothing she can do about it. It was very inconvenient and the manager wasn’t helpful at all.
I just got fired for being under too much pressure
Still haven’t received my refund for the pizzas that were returned. Can you help with this problem.
Pizza Hit is my favorite pizza, but if you don’t disassociate from First Book and it’s Critical Race Theory brainwashing you will never see my business again.
I ordered a pizza and wings to my address at 9:00 pm My card was charged, I didn’t receive anything!
I ordered a large pizza from Pizza Hut at 2790 Mahoning Ave, Warren, Ohio 44483 on 6-13-2021, it was cold and did not have very much cheese on it, I called and told them how awful it was, and they were very nice about it, and I went back and got another one, but it was just as bad as the first one except it was hot but hardly had any cheese on it, I don’t know if I will ever go to Pizza Hut again, but never to the one on Mahoning Ave in Warren, Ohio again.
Pizza hut keeps their pizzas in warmers for as long as an hour and a half before that pizza leaves the store and gets delivered…that is disgusting and gives customers cold pizza. Don’t waste your money.
We live in Franklin, North Carolina and went to our local Pizza Hut for dinner. When we entered we were told there would be a 30 to 40 minute wait on our food. We were fine with so they seated us and took our drink order. When they returned with our drinks they then proceeded to tell us it would be an hour and half wait. Really didn’t want to wait that long but the family really wanted Pizza Hut so we said ok. We ordered our pizza and they then returned and told us they we’re out of pepperoni and it would now be 2-2 1/2 wait. So we left. We then drove down to the next town(20 minute drive) in Clayton Georgia and arrived at 7:15. We were told we were not allowed to dine in because they were expecting a big party at 8:00. This is very upsetting. I know things happen and are out of peoples control sometimes but this isn’t acceptable customer service coming from a big chain like Pizza Hut.
Hello my name is Aaron
I was a employee driver at your estherville Iowa location.
I have currently quite as of following reasons customers dissatisfaction of the business no lead gm management or supervisors .. one a employee I worked for had contaminated food by melting objects of Legos and or plastic ware in the fryer an then leads allowed the food to be sold to customers .. an after I took action to drain and shut down fryer as its a huge health and safety violation of codes I was told I over reacted all thow im a good employee I have management skills and know that this was in healthy to thousands of customers .. as well amon a delivery I had done a women wished to change her order in which she said they hung up on here and then amon me calling them to change it took 5 to ten minutes so before answering phone .. as well they don’t answer their phones as they are too after three rings they are rude and disrespectful and I was becoming embarrassed I work for these people.. its a absolute bust their they can not run this store at all they need help or shut down period .. as employee they have used same grease in fryer for almost a month now with out draining and replacing .. improper dish washing .. and employees have made out at this work place on clock . In food walk in .. its ridiculous I have went to the guy who manages place and told him and no action was done .. its ridiculous that other stores at other loavtiosn managers have bought food and have said their store has gone down hill and shouldn’t be open ..
I ordered pizzas at 2:24 today and they still haven’t been delivered. It is now 4:38. My order # is 3210613132447001311027921
I can’t even get through to someone at the restaurant to cancel my order.
Hello.
Unfortunately, I am somewhat confused and saddened that my total earned 380 Rewards Points unexpectedly disappeared?
I am not informed on the points terms but was saving my 380+ points to use during a time of hardship which we have experienced beforehand.
Please if you could courteously reload my rewards points as We purchased much favs from Pizza Hut to earn those points but not the opportunity to use them ☹️ .
I appreciate your help and concern in this matter,
Mr J
Account: suomyxxxxx @icloud.com
i ordered the edge pizza it was horrible little toppings for $20 i could have had a better edge pizza from little cesars for half the price was a 100% disappointment
We live in Jacksonville, Fl, less then a mile from a Pizza Hut. We tend to either order from Dominos or Pizza Hut once a week. Last night we ordered a pizza from Pizza Hut and it took over an hour and half to receive it. It finally came, while my husband was at Pizza Hut complaining. While there, he was told there were only 3 employees working that night. One was manning the store and the other two were making delivery’s. Three people on a Saturday night? What kind of district manager let’s that happen? My guess is the salary is too low to attract employees or you have very poor managers. Either way, I don’t see us ordering from Pizza Hut again!
Hi. I’m a manager at sonic so I know when and how things go and should be done! You have a so called manager here in Cherryvale Kansas named Brianna all she does is sit on her butt on her phone or talking to people while there is full screens and doesn’t help other employees! Also she keeps workers way past their scheduled off time making one worker do everything while she sits there doing nothing! I was there for over an hour and she didn’t want to let the cook leave that was supposed to be off at 8 and it wasn’t busy and he was still there at 930 there was obviously no reason why she couldn’t do it herself! Something needs done!
I have never dealt with incompetents such as pizza hut carries. I made an order it was not done correctly and all i can speak with is a call center because the store wont answer but does hang up every single time. About 30 in a two hr time frame. Ive had 27$ stollen from this 803 s mason store bc of this. Im assuming pizza hut has given up all customer service to only take orders to steal and not return or cancel payments. I cant get my food or cancel all the while u answer to take my order so sorry.
I ordered a personal pizza today 3:35p and it said it be ready in 15 minutes 3:50. I arrived to the drive thru a few minutes early 3:44 There was one car in front of me. Next thing I know 5 minutes go by and then another 15 minutes. The same car sat in front of me at the window. I saw someone come to the window to speak to the person multiple time. Finally they leave and they give me my pizza. At this point I am very upset, and even though I just wanted to leave I had already paid for the pizza online and couldn’t do that. I get home (4 minute drive) and my pizza is unsatisfactory. I come to this Pizza Hut all the time and never experienced this. I would like a refund.
I ordered a pizza for delivery after tracking and waiting for an hour still they hadn’t made it. Tried calling a few times no answer. I had to get my pregnant self up to see what was going on O was informed they didn’t even start my order due to their being no drivers?!?!! I told them I called a few times which was met with “well there are only two of us” waited for the other girl to finish with what she was doing as the phones was ringing off the hook. I told her I wanted to cancel I didn’t want the pizza showing up. She then told me my order was already canceled! Horrible horrible horrible service.!
A local pizza hut had power problems and they were trying to give away half cooked food. I already paid for my order and I was refused a refund. The woman behind the counter was cursing the customer. I need to try to get a refund on my purchase. I will never go back to that restaurant in calera Alabama.
we order pizza from the pizza hut at pawnee and hydralic in wichita kansas alot. We order supreme pizza and is usually good. Yesterday I ordered it and it looked like a 4 year old made it. All of the ingredients were just thrown in the middle of the pizza and it tasted terrible. The girl that answered th phone was very professional and polite. Thle delivery person was very polite also. The pizza almost always gets here before the time they said and very hot. Yesterday is was warm. I wish I had taken a picture of it. Pizza Hut is almost always more expensive but we enjoy it until last night. Even the dogs wouldn’t eat it. Very disappointed in the product
Is your parking for your customer or your employees to get there cars detailed. The parking is already small as it is and to not be able to park in the front and just run in because of some other service besides providing pizza is frustrating with kids. I was visiting the Pizza Hut in Norco, CA off Hammer an there was no parking in the front of your business
Today was the worst experience I ever had at a pizza hut, period! I placed an online order for your 3 topping $10 pizza at 10:32a.m. & I pulled into the drive thru around 10:43 to pay & pick up my order knowing I would probably have to wait about 5 more minutes because it was not my pickup time yet. I paid and Megan the shift manager stated that she had to get it from the warmer which was a lil strange because it wasn’t supposed to be ready until 10:50 but I didn’t think anything of it until I pulled around out of the drive thru. I looked at the pizza and was unsatisfied because it didn’t look fresh and I thought I ordered pan pizza. She then stated no you ordered hand tossed and I said ok well can you make this over because it doesn’t look fresh like it was just cooked, it looks like it had sitting in the warmer for a lil bit. She was so busy trying to be slick at the mouth and sassy she didn’t realized she was talking to 3 customers that have been customer service managers for years. We do know how customer service works and she didn’t provide that at all. She proceeded to to tell us that the pan pizza was more money and I said I understand that can you please make it over and I can pay the extra money . She then says well I’m just gone make it the same way it was made and slams the window really hard. That did make me nervous because I wasn’t understanding why she had a problem making it over if we asked and was waiting for it. So when she came back to the window I told her that I would just take a refund because you seem upset about remaking it and that’s making me uncomfortable. She then says you can’t get a refund & I said are you serious, that’s ridiculous. She said the only person can give you that is general mgr. or the district mgr. So I stated well can you please remake my pizza since I can’t get a refund & she said NO cause you just canceled the order and I’m not making it over, she then slammed the window again and put a stick or something to bar the window as if someone was doing something wrong by asking for a refund. We then called into the store to ask her once more for our money or our pizza & shethen stated she called the police and they are coming to remove us from the property and we are no longer welcomed at this location. We then called the police and they came out, did NOT remove us from the property and said he understand we need our money or pizza but pull around and he will go try to get her to give us one or the other. She told the officer it will be 10 – 15 minutes before the manager show up but it was after 12p.m. when she did. The behavior she displayed was very unprofessional and all over something that could have easily been resolved if she displayed good service. We as customers already don’t have the privilege to come into and socialize in most restaurants at this time due to the pandemic and we are still willing to spend our money with your established but not at the cost of abuse from your staff. This was my primary place for pizza but I will never step foot onto this property ever again because of this experience and I hope that if your going to place a person as shift manager in your store that they have the proper traing to deal with customers and complaints in a manner that she doesn’t leave the customer feeling upset and dissatisfied. I would like to speak with someone in the corporate office because after speaking with Megan’s manager I’m not sure if in deed this matter with this shift manager will be handled to my satisfaction. My name is Mahalia Ball, my phone number is 601-606-1628, and my email address is Mzbalxxxx @yahoo.com. Please get back with me in regards to this matter because I feel disrespected and disappointed. Sincerely Ms Mahalia Ball
I ordered from unfortunately the only location in Tuscaloosa which is the worst by far. They always get your order wrong and their the ones with an attitude. My pizza is delivered COLD and not cut as I said and it was on the receipt. Reading is fundamental the worker or manager told me oh they must have misread it and I don’t know what a pie cut is. Well I be. I was told I would have another pizza sent just wait and give the driver back the pizza. One thats bad customer service you screwed my order up that i paid for. my kids cant eat due to having to send another pizza back because your workers don’t read or care about timelines. Someone needs to contact me immediately please and thanks
I used to work at Pizza Hut. I didn’t receive my tax document. Trying to reach out to corporate for it.
3477 nw 183 st. The worst customer service and doors always locked turning customers away
Whoever the owners are in of the Pizza Hut in Safford Arizona they owe money for landscaping the place has really gone to s*** they treat their employees like crap and the food is subpar because of this
I purchased a carry ou later tot today. And the the worst pizza I ever got. It didn’t have any topping, hardly and what they were was piled in the middle with a two inch edge with nothing on it. I have pictures, if you would like to see. Order # 3210610105019001334037617, Oneida,. TN
I ordered a han and cheese sub but it came with no ham.
I called the place an order for delivery one of your locations in Oxnard California it was the one on Saviers Road the worker that picked up was very rude laughing the whole time as she was asking me for my information this location is it known for having bad customer service and it’s the only location that delivers in my area
Sherman tecas Tacoma pkwy cursing and uaing f words not waiting on customers.. 6.9.21 frm 6pm to 7pm its like a cursing mess up here. We have kids here
Hi, yes I placed an order online and the store charged my card $20.25 for my $19.97 order. Got to the store and the lady at the front charged me another $5.00 said only $16.68 came off my card. I have my bank statement to prove it.
I’m writing to complain about a poor misrepresentation of your product. Code: c7gp c4vh 7dm. I’ll not buy from Pizza Hut again.
Today I attempted to contact the Dickson, Tn pizza hut location to order the Big Dinner Box, I call 4 times in succession and after answering, was hung up on each time,, So, I drove to the location to order it and was told that they would not honor the coupon I had for it, saying that it was not on the register. After showing the coupon they would not take my order, so I left only to turn around and there was the manager, I asked for the number for the corporate office and indicated that I was going to contact the office there and report the incident, the manager asked me several times if I was going to contact corporate, never giving me the number, and proceeded to tell me to GET the F=== OUT. I am appalled at his mannerism and vulgar language and want a full apology. I am including my name and email address below and would appreciate being notified of any action taken by corporate.
Saratoga ny location, messed up our order for my sons birthday party, said they would replace it. Now I call for the replacement and am told there is no credit and they cant help? Its been 4 days….. Im hoping someone makes this right or we will not be back ever again. Please contact me.
I’m trying see why i haven’t got my w2 my tax back my breon cannady
Get woke – go broke. You just gave your business to other pizza chains. Why didn’t you stick to rewarding readers while staying out of curriculum? – former hut fan
A worker by the name of Steadman Miley uses marijuana. It’s not a good look for business and the customer while working with food. The location he works is the Pizza Hut located in Hampton, SC
I was extremely disappointed today to find one of my favorite restaurants decided to fund Woke culture and teach innocent children the sick principals of Critical Race Theory.
My wife and I frequently went to Pizza Hut on dates back in the late 1960’s. We now after 48 years of marriage still go to Pizza Hut frequently.
But now that you have corporately backed this demented teaching, you just lost our business.
I hope your proud of the hate you are subjecting our children and our nation to.
Respectfully a past customer.
I called a order in for carry out at about 8:50. Iam a fan of your pan pizza. And when they stated that there was no more pan it took me a minute to decide on what kind I wanted. The person that took the call decided to suck there teeth and and requested for someone else to take my order. My statement was her taking my order with an additude would make my food taste bad. Then she begin to ask me about what I said. And then with a worst additude she put the phone down and began to speak truly ugly about me request for someone else to take my order. And I heard everything. Your manager on duty act as if she had a problem with me as well. Is this what customers have to put up with ordering food from there. I will not be ordering from there any time soon. I’m very afraid of what they will do to my order. This is in Bainbridge Georgia 39817. You need to have better people dealing with customers because you are serving food to the public.. ordered in the name sparkle. Please address this issue. Before you start loosing business.
I ordered on my app. My app said my order was ready. When I arrived I was told I had no order, even after showing my app and what it said. This was at the Hugo. OK. location.
I ordered a medium Pizza with three ingredients thin crust they sent the pizza out with only one ingredient I called the store spoke with the manager she wasn’t very polite she said I had to wait 2 hours before I get another Pizza either eat that one or wait 2 hours that was very hot I was starving I was so hungry I was shaking I told her that and she sent out the other Pizza I had to wait she said I had to give the other Pizza back which I did when I got the other Pizza it was cooked so hard it had all the ingredients that I asked for but it was cooked so hard I couldn’t like into it it was like eating pig skin Pizza Hut has gone down tremendously and the last years I don’t know what it would take for it to become my favorite pizza restaurant again but I tell you it would be years and years before I order from Pizza Hut again cuz once I get bad taste in my mouth about a restaurant that’s how long it takes for me to want to try them again I’ve been trying to get in touch with one of the corporate offices and I see that they are hidden you cannot find a corporate number to call I wonder why is that they get so many complaints they don’t want to do anything about it they just take your money and they don’t care about the food that they serve my name is Lisa I live in Richmond Virginia I ordered from the Pizza Hut on Williamsburg road
PLEASE REOPEN THE PIZZA HUT IN WIGGINS, MS!!! Drive thru will suffice!
Thousands of Pizza Hut ONLY lovers!
Your education exploits are deplorable. You used to be my favorite pizza place. Not anymore.
Please contact me on a discrepancy that happened yesterday on a mis-delivery.. 713-679-xxxx
Hello,
My name is Ted Golla I am an Activity Director at a nursing facility. The resident love to have Pizza Hut for our luncheions oftentime. However I made a large order on 6/7/21 for it to be delivered today 6/8/21 at 12noon. The employee took the order but it has not been delivered. I called the Pizza Hut 6148857067 and nobody answered the phone. I am very upset and because 35 of my residents were promised pizza today and they were lied to. I need the executive director to please contact me ASAP about this inconvenience at 614571xxxx. Thank you.
I have a complaint about one of the managers treating an employee like their trash and haven’t taught her anything and she’s asking for more hours and just switched to mornings to get more hours and help them , I heard him treating employees like their nothing and being rude as hell his name is Wesley works at the one in Bellevue Nebraska, on 36th street and he does not give or care about how he treats his employees
I am from stigler Oklahoma there is a Pizza Hut here and I picked up pizza after work (I work right across the street) I dropped my card in the parking lot. They cut it up and then decided to call me after the fact they cut it up. Not only did they get my order wrong they cut my bank card up not even before calling me within 24 hours
Pizza Hut supports teaching children hate in our schools, my family will never again make a purchase of your products and I will make it known to others what a despicable company Pizza Hut has become. Screw you!
Hi my name is Amalia McCray I was hired on the 6th and I did my paperwork on the 7th and as I was being reviewed for the position after accepting the position the manager hug me and a inappropriate way and was brushing against me several times and then when I got ready to leave he walked to the car he was asking me who I stay with and can he come to my apartment and that he would be my I would be his girlfriend and I think that’s very inappropriate and I don’t want to have to deal with that working with him and he is the manager so that’s kind of hard and he just gave me this job and I have a baby a two months son 2 month old son and I just got an apartment I’m in like a lot of hardship already and I don’t want to have to go through this with this man and he say his name is Joey I don’t know how you pronounce it but the African dude but yeah I feel really uncomfortable working on to him and I do need the job but to address it to him I feel like that I’ll be it’ll affect my job my contact number is 813-424-xxxx
I’m fed up with the service of our local Pizza Hut. Last time I ordered, the order they delivered wasn’t mine. This time my order wasn’t complete. They forgot part of my order. What’s sad is, I believe it was a manager that delivered it. Service is getting worse. I tried calling and got hung up on the first time and the second time I called was put on hold. 20 minutes later the rest of my order was delivered. I spoke to no one. They used to be a great place. Not so much anymore.
I ordered a pizza when it arrived most of the dressing had slide to one side. Was not cut and so gooie it has to be eaten with forks!!!
I sat in the drive-thru for over 15 minutes to place an order instead of dining inside, due to having sleepy toddlers in the car with me. After waiting, I was turned AWAY because I had a car behind me. I had to pull to the side and call to place the order. I knew what I wanted and it would’ve taken less than a minute to get my order. After waiting another ten minutes for someone to pick up the phone, I decided against it. I’ve had multiple bad experiences at the Forest City, NC Pizza Hut. The manager (male) is rude and the employees seem embarrassed to follow the rules that are not customer friendly! If we had more local options, I definitely would NOT be back.
Your Indianola store is over charging cards and placing a different total on the receipts. Indianola MS HWY 82
I sat in the drive-thru for over 15 minutes to place an order instead of dining inside, due to having sleepy toddlers in the car with me. After waiting, I was turned AWAY because I had a car behind me. I had to pull to the side and call to place the order. I knew what I wanted and it would’ve taken less than a minute to get my order. After waiting another ten minutes for someone to pick up the phone, I decided against it. I’ve had multiple bad experiences at the Forest City, NC Pizza Hut. The manager (male) is rude and the employees seem embarrassed to follow the rules that are not customer friendly! If we had more local options, I definitely would NOT be back.
Pizza hut in camden, tn has terrible service and does not offer anything to drink. This store needs new management. It is the only Pizza Hut store in this area. Pizza Hut is not represented in a good way.
Just curious when the local restaurants are going to open their lunch buffets in Savannah, GA. I have had a group of people that are anxious, ready and waiting to eat from Pizza Hut. We were disheartened when other restaurants started opening back up but not Pizza Hut.
We’ll be ready when they do.
We are ready to enjoy the salad bar as well as divulge into the awesome pizzas.
Thank you for your time and consideration…?
I want to file a theft complaint towards your Shaker Heights, OH store. I ordered pizza On 6/4/2021 first off I got the wrong order and they acted like they could not fix it then I find out from my bank that my receipt was altered to a different amount than what I paid. I did not leave a tip on there due to the fact that I paid it in cash. It also put my account in the negative because you have thieves working there!!
I am an employee and I deliver. I do not make the $15 to $20 an hour you advertise. I would like this checked into. People don’t tip most of the time or we are slow. I work this job on top of my full-time job. I don’t make enough here to pay my car payment insurance and gas. I am literally paying your company to work here. Let’s get some fair pay! Or be paid what your advertise.
I work at pizza hut in jacksonville Fl
I started 5/8/21
I get paid 6/8/21
My check is 490
And im aware that pizza hut does not hold first checks
The amount im being paid is barely for 2 weeks im a cook and my pay is 10 an hour
Can some one please help!
I was just curious if you would be interested in if one of your delivery people who have worked for pizza Hut for over 15 years was continuously Posting derogatory comments about your customers NOT TIPPING HIM! He post pictures of receipts with no tip and replies…Really?? These tickets are for Hospitals and schools. I believe this is ridiculous to see. He needs to be dealt with. He is is a good guy but this is getting out of hand. he does nothing but complain about every delivery they don’t tip him on Facebook. Just curious if this is something you might wan t to take are of.
I wanted vegetables thrower in my chicken Alfredo. I told her I would pay extra. Gas City Indiana Pizza Hut would not allow it!! They said I could get the extra sauce last night. 6/6/2021. Wouldn’t you want the customer Happy?? Who wants noodles, chicken sauce dried!!
I ordered some pizzas in Rockwall Pizza Hut located in Ridge Road at 9:13pm and it is now 10:31pm and ive called them 7 times and not a single respons. I was charged for the pizza $44.08 and the estimate wait was 58 to 68 minutes.
We placed an order at 7:24 pm, at 9:22 we still had not received our order so we called the store because the app kept saying it was still preparing our order. Well when we called the store no one answered so we checked on line only to find out they closed.
Horrible manager, screaming at me after I asked for a refund because they said they couldn’t deliver my order, hung up on me, I called back and they keep hanging up on me
Was trying to get hold of your location at kenny road for over 30 mknutes got hing up 3xs ended up on your call center finally contacted store after 15 minutes asked for a manager some women said she was a trainee mgr I asked to speak to the mgrI was told only 2 of them what was my problem very nasty lady kept mmaking excuses put me on hold again said over hour to get replacement very rude never apologized was extremely rude
your stores are such a disaster i wont be surprised to see your business drop/ Beaver Dam WI Sunday at 5pm delivery is closed, guess people go to marcus here because the store is a waste of space. How can you not deliver at all!!!
I ordered 2 large pizzas and 1 order of bread sticks &2 exstra dipping sauces. I got the 2 pizzas and dipping sauces but didn’t get my bread sticks. I asked the delivery driver witch she was a gay smart ass and don’t take her job serious. I called to complain and talk to the manager and they hung the phone up on me 2 times. I finally talked to the manager witch was rude and finally said they would run me an order out. When people pay money to your company they deserve quality food and service. If the store at 250 South Pete Ellis Drive in Bloomington Indiana 47408 can not do this I will get with the FDA on your company and this pizza hut.
i visited the pizza hut in Palatka, Florida i witnessed the food handler droprd a pepperoni pizza on the floor he picked it up and put oil on the pizza sliced it and packaged the pizza i told the cashier she told the manager(that would not show himself) she said the pizza was thrown out IT WAS NOT! a person took the pizza away in the pizza box. The manager would not come out of the back because he knew he was not being sanitary with customers food. Why would you oil the pizza and put it in a clean new pizza box to throw it out ???
I tried calling the pizza hut I ordered from to check on my order, I kept getting hung up on. My pizza tracker email told me to expect my delivery at 1:40 pm, it is now 3 minutes till 2:40 pm. I am in Albuquerque New Mexico, this order took place today, June 6 2021 Sunday.
I just recently went to my local Pizza Hut and ordered cheese sticks. I have ALWAYS received them in a carb board box but however this afternoon I got them in a bag. The employee behind the counter insisted that’s how they always came. Wasn’t gonna argue with him so I took them to my car and they were not even able to be eaten they were all folded and crushed together and he put the sauce in the bag with it as well with the lid not even attached properly. It was only a $8 meal with the 2 liter but it was more then that to my 11 year old autistic son who had a complete melt down. Please address this issue with this local pizza which is in York PA Cape Horn location. Thank you
They burned my pizza. So they said they would make it over and give me a credit for my inconvenience. But said the credit would have to be at that location. I said I didn’t want the pizza if I couldn’t use it at a store where I live. They said no. So I told them to give me the pizza that was remaid and go ahead and give me the credit , make another pizza. I was told that wasn’t possible. The manager wouldn’t even come out and talk to me. Horrible service.
So Pizza hut: I just read this: Fifth grade students are being pushed to recite the divisive, race essentialist ideas of critical race theory, and it’s sponsored by Pizza Hut
I have an account and love your Thin and Crispy. Have been a fan of your pizza for years until now. I will never buy another pizza from you unless you change your thinking. Hate to go, but goodbye
Placed an order online at 3:31 for it to be delivered at at 5:15. It is now 5:35 and the pizzas have not been delivered. Called the store number, they do not answer, not even when transferred by corporate.
I live in Russellville Alabama on my way into town a Pizza Hut delivery driver was on my ass the whole way down Route 48 when I called to complain they just told me to have a nice day the next time I’m going to call the police and report them you need to teach your delivery drivers how to drive safely this was yesterday on June fourth 2021
This is the second time I have had an issue while Pam is on duty. Tonight I had placed my order around 8p.m. I was told it would take 40 minutes for my cheese sticks. When I arrived at the window at 8:40. I was told it would be five minutes. I said, “ok” and waited at the window. He young white man stuck his head out the window to see if any cars was behind me. I told him no one is behind me, and if anyone pull up I will move. He said, “thank you ma’am”. So I pulled up to the front. I was still waiting on my cheese sticks at 9:00. I called into the store and employees are moving around in there. But no one will answer the phone. Icalled back the second time and Pam answers the phone. I asked was my cheese sticks ready. I preceded to tell her I was at the window. And the young man told me five more minutes. But, I’ve been waiting almost twenty minutes in front of the store. Pam said, let me check. Then she calls me back and tells me I haven’t paid for them. I told her I know that. The guy at the window didn’t take my money. So, I guess he was going to take the money when my order was ready. So Pam say, pull back around to the window. As I was getting ready to pull around it was 4 cars in line. So, I backed my car up and pulled back up in front of the store. I called back into the store. Told the young man to tell Pam. I will not wait behind those cars. And I wasn’t dressed to get out to go into the store. I also told him if they don’t bring my order out I was going to leave. I asked him could they bring my order my money for the order. No one attempted to bring my order so I drove off. This is not the first time I have had an issue with my order and Pam. She does not have any costumers service skills. So I did not get my cheese sticks. That I waited 40 minutes to be ready and a additional 20 minutes sitting outside in my car. I am very unsatisfied with Pam and staff.
Hey I might be a nobody but I ordered a pizza from one of your stores 563 Chickasaw Trail Orlando FL 32825 I ordered the pizza at 5:30 and got the pizza at 7:30 The pizza was ice cold I tried to call the store to talk to the manager I got hung up on twice third time they just kept putting me on hold I just want to let you know how I felt I thought customer service should be Number one priority thank you for your time
For lunch I decided to eat Pizza Hut today. I convinced my girlfriend we would try your new pizza 06/4/2021, 2:55 PM
The Edge® – The Ultimate since we always get the same pizza. Long story short; I tracked the pizza and 1 hour and 5 minutes later I called the location 14210 Market Sq Dr ste F2 spoke with a female that advised me they do not have an order for me. After searching I was told that the order had been canceled. She informed that the store did not open until 4pm and my order had been canceled as a result of that. There was no notice of cancelation given to me and the location did not have any idea I ordered a pizza. I was told I would have a pizza out within 35 minutes and would be refunded for the inconvenience. Another hour went by I called again. I was hung up on 3 times prior to speaking with the female again. I requested to speak with the manager. The manager Chris was blunt and advised me that the order was made however, it was set as pick up. Chris then advised I will receive a pizza within 35 minutes and asked how I would be paying for it. I reminded Chris of the earlier experience and the promise that I would be getting a refund along with the pizza for the inconvenience. Chris advised the store was not open and acted as if all this was my fault. Basically, either I pay or get off the phone. Chris showed me that he does not care about the time and money I have already invested into lunch with Pizza Hut. I have not received any funds back and I still have no pizza. Instead Chris wants me to pay additional money on top of what has been debited from my account. All calls are recorded please review the attitude that represents this location. I will never support that location again, nor will my friends and family. Chris is the worst representation of Pizza Hut based on this experience. I will be sharing this post on my social media and my community board in my neighborhood.
Why do you sponsor CRT?
I purchase a edge pizza on 6/4/21 when driver got to me it was like it was thrown all over the box when I called the store manager was rude I ask him can I have some wings instead ask me was I going to pick them I told him I was a truckdriver waiting on a load very unprofessional so I wasn’t pleased I spent 17.16 plus I tip the young lady but my food was junk#0039
Please bring a Pizza Hut to Conshohocken Pa. 19428!!! We LOVE your pizza and have to drive many miles to nearest restaurant! We will definitely make it worth your investment in our area!!! Please build a Pizza Hut here!!! Sincerely Kevin Minnick
Hello. My name is Andrea Heaston, Social Worker at C.C. Moss Elementary in Fort Worth Texas. I am needing to speak with someone in regards o obtaining “Book IT” coupons.
Our district (FWISD) is still in session and out student’s motivation is low, rightfully so since this has been an awkward year. In saying that the leadershiip team at our school are trying to boost our student’s motivation and morale so that we can finish the year off strong.
I thought about your company first and foremost because I love Pizza Hut !!!! And also because I remember getting these coupons as a child many many years ago and the overjoyed feeling I felt knowing that day I was going to my favorite place.
So to sum this all up, Is it possible for our school to get some coupons donated to our school as an incentive to finish this year strong ?
Please feel free to call me at (817)205 xxxx with any questions or concerns. Thank you so much for your time and consideration of our school.
Was told pizza was out for delivery 30 minutes ago. Been waiting over an hour. When I called I was told it would be here soon. If times are higher that 45 minutes state that. This has happened alot ordering with you and I am very upset with these standards that you have
I live in bessemer al. And the lady working there was very very rude they had the door unlocked and the is no sign saying do not enter so I went inside and she cussed me out I will never go there again!!! Very unprofessional!!!
Just wanted to tell you that your commercials are really good. You have a good advertising agent. Congrats. Other companies commercials are hard to watch. Actually they are awful. Yours are great!!!
My order wasn’t ready at the given time. The employees were fussing in the back. I was the only customer when I walked in, before I got my order it was about 8 other customers waiting to be served. It wasn’t no apology for the delay. I waited 10 passed the I was given for my order to be ready. I did order online
I stayed in Brunswick Ga Sunday may 30th 2021 and I called @ 10:23 pm to order a pizza and was told would receive in 30 minutes. 45 minutes later i called and i was transferred to the store ( i think on Jesup ) and the phone rung several times and just hung up I continued to call the order number back and was continuously transferred to the store which i ask them not to transfer me because i got no answer but they just kept saying no they will answer and transfer me and again rung several times and hung up. I continued to call the order line back and continued to ask them not to transfer me. from 11:15 until midnight ( once closed) I called about 7 times and they just kept telling me the pizza was coming but i never received the pizza. i was staying at the Baymont hotel at 105 center Dr Brunswick GA . My Phone Number 229-848-xxxx
I need help I had hair in my food they want me to bring pizza and hair up there and they don’t want to issue me a refund
I paid almost $20 to have a pizza delivered to my work. Stuffed crust with beef, onions and tomatoes. My crust was flat and not quite done at all. Super greasy from not being baked long enough. Called my local store and the guy that answered just said he was sorry and would check the ovens and hurried off the phone. I work hard for my money and hate to just throw it away for an undercooked pizza and poor service.
i reacently visited one of your locations in minnesota and i filled out an application to work there.after i left the manager called the authorites on me and said i was harrasing one of the co-workers im not sure what nonsence is going on but the officer said im no longer aloud to eat there.
Ordered pizza about 4:30 pm. Site stated order would be delivered by 5:00 pm. Notified order was out at 5:00 pm. At 5:40 pm still had not received order. When Pizza Hut in Houston at 43rd & Ella called, I was told someone attempted to deliver (I requested contactless) and had called and spoke to someone (not me) and was informed I was on the way to the house. I was already home, did not receive a call from the driver nor from Pizza Hut to say the order had been returned. The lady who took my call was rude and had an attitude and attempted to lie for the driver. I called her out and told her that the driver had lied! It is now after 6:00 pm (Central) and I still have not received my order!
I ordered $100 including tip for pizza, boneless chicken wings, soft drinks. From 26210 Canyon Golf Rd San Antonio TX. I asked for the delivery to be for 1PM today. The order arrived at 12:25 and the receipt showed it was prepared at 12:00. I did not receive the lemonade I ordered, instead I received tea. The pizza was not very hot when it was delivered. I called the store and asked for the manager, the person I spoke to said he was the manager. He sounded like a young kid. When I explained the situation, he said nothing he could do about it in a very sarcastic way. Said it should have been delivered after others that were in delivery car. There have been many many complaints about this particular Pizza Hut on the Neighborhood email. Like no cheese and the customer was told to just put some of their own on it. Another was cheese not cooked…was told to put in oven and cook it.
I do hope that you please look into the situation at this location. My family orders quite frequently, but it certainly won’t be until we get a response and the situation is addressed.
Just thought that y’all would like to know what one of your franchise is doing to y’all’s good name.
Thanks
Online ordering for. Donalsonville ga
I was injured twice while working at Pizza hut within a month and nothing is being done
I am trying to get a verification of employment for an employee at the Odessa, TX store but I can not get a response.
I need to talk to someone ASAP!!!!
You brought back the edge pizza, can you bring back the priazzo pizza?
Why on earth is your ash flat ar. Store still closed??? All resturants in the hardy ar. Ash flat are open for business with mask up to each person..
Went into Pizza Hut to order. Waited about 10/15 minutes before person asked if they could help me. I asked what the carry out specials were, she said that they had no special but I could order online and get the special. Went to my truck, ordered online. Said it would be 15 minutes. A few minutes later the lady inside called me and said it would be 2 hours. I went back inside and asked what the problem was and she said that the oven broke. The oven had 2 conveyor belts with pizza coming out and they looked fine. She insisted it would be 2 hours before I could pick up the pizza. I canceled my order.
Horrible service and very rude and immature staff
I am writing to the office concerning a complaint I order a box meal late yesterday evening time 10:30 pm 05-31-21 The costumer server over the phone took my order but was rushing me through my order process and told me it would be delivered to my home in 25 minutes. It never got here waited over an hour and a half. So I called next morning to talk with manager over telephone for store on Ashlan and Blackstone in fresno ca 93726 area and She told me my order was never processed in computer she also told me if I called corporate their wouldn’t be nothing done due to the fact my order was never put in çomputer She also told me I could get a discount if I called back after 10:30 AM. I’m very displeased with this many years ago my father worked for this company and I never experienced such bad attitudes for costumer service before. I didn’t want to call back I decided to write my complaint. Thank you for your time. Hopefully I will hear back from someone in regards to this complaint!
Boneless chicken wings are to small for $8.99. Not going to get them again.
Texas has elected to SURPRESS the vote. As long as you continue to do business in TEXAS, I will no longer patronize your business — its that SIMPLE!
I think a great promotion, would be to temporarily bring back the Bigfoot Pizza. I can see it would take a sizeable change in things , pans, the different sauce, etc…. But I believe your income from it would be huge. That is the one pizza people still talks about to this day! Thankyou and keep doing a great job!
My step daughter started workng for you company in Cedar city, Utah acouple weeks ago! & everyday that she worked there, she was not offered anything to dronk or eat & also never got a break, except to go to the restroom!!! What kind of buisness are you running? Sounds like slavery to me! Our daughter will not work for somebody like you!!!
here is a photo of a pizza hut pizza we received from south boston virginiapizza hut..manager heather or samantha.we were required to return to switch to an edible one..missing our nascar race and refused a refund..will not accept picture
Horrible experience… Pizza Hut Sunset Rd Charlotte NC 28206
I had a $15 credit because they messed my order. When I called to use my credit they said if I did not do 3 toppings for my stuff crust pizza it would be $18, instead of $11.99. The manager was extremely rude and kept using “like” as if she was 15 years old. Fremont, Ohio Pizza Hut is a very disorganized, unprofessional operation. I will Never order from their again.
Since you have Nuro vehicles delivering pizza why don’t you equip them to cook the pizza so that it arrives at the time it comes out of the oven?
Big fan of thin crust pizza and garlic bread, and the wings are great! Only complaint is pizza dipping sauce for the bread sticks had more flavor or Italian zip.
I placed a phone order for 1 large 3 topping but I got to the store to pick up it was a personal pan 😡.Needless to say my family was not happy when we I got home. Please make sure the people taking orders are focused and get the order right
Who is the absolute idiot who thought 5 minutes of talk (yak) was appropriate when trying to order take out. Have you ever listened to that brainless garbage? Next time I will call another pizza place and NEVER call you back..will be encouraging others to do the same
We were in Fairview, OK last Wednesday attending a funeral. We had driven 3 hours and looked for a place for lunch. Pizza Hut was the only sit down place we found. There were only two cars in the run down parking lot and the building has not been touched in years. They had one teenager to take all the orders. There were two men eating and three came in after us and then about 15 minutes later a family came in. We ordered a small pizza and two drinks. About 20 minutes after we ordered the pizza arrived. It had no cheese and was about the size of a bread plate. It had about 1 Tablespoon of sausage and 4 thin slices of peppers and Little sauce. I was shocked! This looked worse than any frozen pizza on the market. The bill came and was $20. I didn’t learn this until 2 days later. It’s no wonder this place has no business. The bathrooms were filthy. The waiter was doing the best he could to handle customers. I’ll not return to a Pizza Hut nor recommend it in the future. It needs a fix nationwide. I know this will never reach the right people but you can’t fix what you don’t know. I ran a business for 30 years.
My daughter ordered from you guy’s at 7:20 this evening and they charged her card then reversed it back on her card. She’s 9 months pregnant and was waiting over a hour and no delivery
I ordered a pizza from Pizza Hut in Cleveland Ohio my phone went dead so when the driver got here I did not know by the time I got downstairs he was gone and I called them they said they were sending me a fresh pizza sent me the same Pizza from an hour ago it was ice cold and I really didn’t appreciate that so if you could come talk to you employees because I’m going to file a complaint on my credit card because they was dead wrong when they did that I would never call Pizza Hut again
Yes sir I am born and raised Dallas Texas moved to Florida live in Orlando you have a store on University and Dean road worst service I’ve ever had I have been ordering pizza from y’all for 8 months since I’ve been down here they messed up my pizza said they would give me a free one next Friday I order every Friday went to place the order wanted to argue about it and replaced my pizza with another wrong Pizza all they have to do is pull it up in the computer and see what I ordered before half pepperoni half supreme every Friday night Papa John’s is around the corner so I guess y’all lost a customer that sucks being a Texas boy
I used to work for Pizza Hut and all I’m trying to do is get my old employee number back so I can fill out the form about previously working there. The problem is I can’t get anyone to help me out and the only people I get on the phone say they can’t do anything to help me so please help me on my old employee number and/ or the dates I started and stopped working there. Thank you
The Pizza Hut in Mt. Pleasant is very disappointing. We come here from about 2 miles away because it is the nearest Pizza Hut. We never know if the pizza is going to be good because it is so inconsistent. We love Pizza Hut, but I think we will be moving our business to Papa John’s.
We are eating at the Pizza Hut in Lamar Heights, Mo. Why is this place still have no buffet or salad bar or offer salad? And why social distancing? Missouri has dropped the mask mandate and social distancing.
Hello. I just visited your store at 4501 Castor Avenue, Philadelphia PA 19124 and the customer service was HORRIBLE. The employee at the front was very nasty and confrontational. When I asked to speak to a manager, she went to the back and spoke about me like I wasn’t standing right there. Once one of her coworkers (not the manager) came to speak with me, she kept talking to me so rudely that the crew member had to ask her to go to the back in which she never did. I am a regular pizza hut customer but this type of behavior should never been condoned!
I just wanted to inform y’all what is going on at the Pizza Hut in Tampa fl. The address is 902 w bush blvd set 110… they are keeping receipts and filling out there own tip, they got my friend 2 weeks ago and said he gave them a $20 tip and they tried to keep mine until I asked for the manager which she was really rude about giving me my receipt back, I don’t want no free pizza or anything I just want y’all to look in this situation thank you
This USED TO BE the BEST pizza, now it is the WORST. WHAT HAPPENED?
To whom it may concern,
I Joanna Solares thanked Pizza Hut Corporation, for the opportunity I was given for shift manager at store location 17342 Beach Blvd Huntington Beach, CA 92647. I resigned to Charles K. general manager, on Sat May 22, 2021 around 7 PM. Unfortunately after speaking more than once to Charles, about issues going on with workers, and no action was taken, I had to quit on the same day I was again disrespected by another employee. As shift managers, we have no power to coach and lead staff without been disrespected. Also having to do all the work employees didn’t do, to make sure the shift was going on smooth to benefit our customers. When I spoke to Charles a few times, about the issues going on; I didn’t get any support nor action was taken. And at the end it all affects the most our customers, therefore, I had to move on. Once again thanks for the opportunity I was given.
Sincerely,
Joanna M Solares
(562)650-xxxx
xxxx st apt 11
Harbor City CA 90744
I have been to Pizza Huts in Indiana and love Gluten-Free Pizza.
I went to order a Gluten-Free Pizza in Zeeland MI (my hometown) and they do not offer Gluten-Free Pizza. I am very disappointed. I need to be Gluten-Free because of medical issues. Why do they not offer it?
Waited 1 hour for 2 pizzas when got them 1 a vegetarian and it had meat on it. Employee took my receipt and walked away with it and didn’t come back. They were not cooking a vegetarian pizza so I ended up with a cheese just so we could leave. After 1 hour. No happy
My pizza arrived soaked in pool of grease also looking like the driver was tilting the pizza so the toppings were all over the place since it was a half and half cheese pizza. The cheese sticks looked sad and soaked in oil. Both pizza and cheese sticks were uncut and they forgot my 2 sides of ranch
Im so stunned the way i was treated i made an order to have a delievry i asked what specials they had he said 3 toppings lArge. I said ok he asked. How u pying i said credit card he got upset and was rude to me he said gosh like im a burden i never have been treated so w r ong
On Thursday 05/20/21 I placed an order on line. They sent a message stating there was a problem with my order and to call the store. I called and was put on hold. After approximately 5-7 minutes, I hung up and figured I would not be eating pizza and I didn’t. The problem is I was still charged 18.34 for a pizza I didn’t receive. This was the store in Southaven Mississippi. 3026 Goodman rd. My order number was 3210520211537001313038138. I would appreciate a credit back to my account or a gift card for that amount. Thank you.
Someone in Rockford IL, used my acct and 800 points to order pizza. He added his name to my profile Moh Khan.
I live in Texas. Order#3210525222327001433034579
Pizza picked up at 575 S Perryville Rd Rockford IL 61108
I would like my points credited back to me please.
The Ada Pizza Hut needs training and an assessment for a hostile work environment. I visited today and was ignored for 25 minutes. I spoke with the manager and she blamed it on the cook. I added a salad to my order and by time they brought it out my other food was cold. I called at 5:51 pm to let them know that I had arrived for my curbside pick up order. They said it was done. I added the salad and I told them again I was outside in the handicap parking in a silver Nissan Rogue. They said ok. 10 min later I called to check on my order. They said it was done, I told them again that I was outside. They said ok. 10 minutes later I called again to check on my order because they were bringing other peoples food out. They said it was ready and they were bringing it out. My food was cold, the salad was without dressing and the manager was miserable. When I say miserable, I mean she looked disheveled, she spoke with a unhappy tone, she blamed the cook and didn’t even offer an apology. I felt discriminated against because the only difference in the customers at the store was my skin color. I will be taking this to social media because it was horrible to be treated this way. The last time I was there, the worker- a sweet girl, was upset because the delivery driver threatened her with physical harm and intimidation. He said “I know where you live” to the girl. I spend nearly $50 everytime I call Pizza Hut and I need to let corporate know that this store needs HELP. I left crying today from the way I was treated. I will call tomorrow to try and speak with someone. I have receipts and phone logs to verify dates of service. Thank you, Laura Bruner 405-287-xxxx
Order Number 3210525170554001414033592
I order the following items below, but only received partial of my wing order. I’m missing 18 wings from my order.
When I contacted the store, the manager said they do not have a driver who could bring me my correct order.
I told the manager when my daughter get off work can she pick up the missing wings. She said No they have a new policy, and all the wings must be returned.
So I guess I paid for delivery for nothing if I have to get someone to make 2x trips for the wings. 1 to pickup the missing wings, and 2 to bring the corrected order back to me.
After all this I’m calling Dominos like I should have done at the beginning.
I never had a wrong order with them.
Please refund my order for both sets of wings, I have lost my appetite.
I call the pizza hut on 10th st in Atlanta ga to place an order for delivery and they was very rude and kept hanging up on me and I think that’s very unprofessional and I always order from that location
5/25/2021
I ordered a personal pan cheese pizza, order of mozz sticks, 2 orders of Quepapas and a 2 liter of sierra mist,
i recieved a call that the quepapas were out, ok tried to call back and change order was hung up on 5 times. so when food comes, i still have quespapas on reciept, i said i told the driver i did’nt recieve those so they shouldn’t be on the bill, he says he will fix it. he leaves comes back with a new bill and i told him my pizza was wrong, they gave me pepperoni, the delivery guy was rude, he yelled at me when i explained that i was hung up on 5 times, and that he tried to call me back twice, i only had 1 missed call and 1 voicemail from the number in question. He also proceeds to tell me he gave me a discount of $12.00 for the quepapas, that i didn’t receive. so all in all i got wrong food, delivery driver was rude, (my whole office team heard him) and had to eat cold pizza they wouldn’t fix oh and my order took over an hour to be delivered so all food was cold. never again. won’t be back to Kiowa Blvd Store in Lake Havasu City AZ
Was not charged the amount that was approved with online order. Charged 2xs also 30.95 and 30.96
We ordered a medium Pizza half pineapple half mushroom and Olive with extra sauce. We did not receive extra sauce and the added ham to the pineapple. When we called back they tried to give us the runaround about the order. This location in San Pablo sucks. It’s located at San Pablo avenue at El Portal drive Dr.
I visited the hartsville Pizza Hut earlier today and I asked the young lady why was it so hot in here and she said the. Front ac don’t work so I had to place my order Togo. I don’t see how y’all got the employees working in this conditions. Dhec needs to know what’s going on because how is the food keeping its correct temperature
I recently order a pizza and breadsticks for curbside pick up. I get to the location and there are no signs for curbside so I pull up to the front try to call with no answer so I have to get out only to be meet with a bad attitude. I will not be ordering from pizza hut for quite some time cause I am not going to order from a place that does not respect me or my time.
Your business will be like sears. Think you are the best . Your service sucks, your corporate office number for complaint sucks. You close your doors just like sears. Never have been mistreated like today with your sore. Will take this to the news.
i waited 2 hours for my order to be delivered and it never came after an hour so i called the lady told me all deliveries were out.iesited another hour and nothing so i called back this person looked up my order and said it was cancelled because i was using cash and they were using doordash since they had no drivers.i never recieved a cal about my order being cancelled and its not right for them to cancel an order without contacting the customer.now i have to find something else and delay my medication longer that i have to take at a certain time thats already late due to this issue.i have never had a problem with pizza hut like this but if it continues i will never order from here again
Sat 5/22/21 abt 730 pm, ordered pizza online at Liberty, Mo, 281 Hwy. Paid $22.93 (have screenshot) Waited 2hrs. Never came. Called. No answer, put on hold. Oscar in your call ctr sympathized but sd he couldn’t help. I want FULL REFUND. I’m was regular customer. I’m done w/PH now. I have order # and tracking if u need. My 9 yr old and I had sleepover. This ruined it.
Hello I really hate to complain? But I had a bad experience today with one of your employees he was very rude with me today and refused to take the order? The location is on woodruff & south in Lakewood” his name is Josh and apparently he doesn’t believe in customer satisfaction? I am not trying to get anyone fired? Just an apology or maybe some coaching for him on his end? The way he spoke to me? Was disheartening.. Please give me a call back at 562443xxxx. Thank u.
Hi my name is Joseph I ordered two pizzas both small one pepperoni and one cheese from your Sioux city Iowa Gordon drive location when I received my pizza it was one large half and half when I called to complain she told me she didn’t have time to make two small pizza so just gave me one large half and half this is not what I ordered and I have people in my house that like things a certain way and that is why I orders that this is very unprofessional and unacceptable and would a proper response from this the manger that was working who is also the lady that made my pizza was very rude and unprofessional as well
I am beyond furious with this company!!!!!! I have been waiting for over two hours for a pizza that when I receive it is going to be cold!! I’m being told it’s due to having only one driver, how is that my problem???? This company needs to do a better job with paying their employees and I won’t have to wait two plus hours for a damn pizza!! I placed my order at 7:24pm CT I am being told I won’t get my order until 10:15pm CT!!! That is freaking ridiculous!!!!! Do better
I was giving twenty credit to me went to use it but its not there so can I you revive to me got it while ago thank you branch emailed me stating twenty credit is sent to me on credit but not there
I would like to let tasty hut know that a there is a manager helping out a driver with deliveries and icing that driver more deliveries and cutting the other drivers out of money. She doesn’t need to work there if they were managers together and she’s helping him with deliveries orders and the other drivers aren’t getting the deliveries they need to make. Just putting it out there u need to check the manager that just stepped down and the girl manager kristen and their living together to. It’s not fair
Hello so I placed an order tonight at 9 and it charged my card for the order it’s been over an hour and the store is closed so I need a refund
I ordered my pizza at 9:30 in Laplace la said it would be delivered at 10:00pm it’s 11:00pm n they closed still no pizza but my time said 10:00 30 minutes I always order and spend so much money my kids waiting up for pizza with no other place open Laplace is a bad store I’m always having problems they really making it bad for this business I have pictures of everything plus they redeem all my points
Food was cold nasty and horrible. My order was not correct. I call the store to let them know about the issue and they would pick up the phone and disconnect. I called 3 timed
I ordered a pizza and wings from Pizza Hut on tarra blv, Ga 30228 at 5:45pm I got a text saying my order would be delivered in the next 30 minutes. My order came in 1 hour and 20 minutes, it was cold so I sent it back. I called the store and they put me on hold 40 minutes and then told me they had a curbside so hold on again. I live 8 minutes from the store, I went there and ask to speak with a manager and they said it was not one there. The kids that were there mocked me saying they don’t know what to tell me. I ask for my money back and they said they didn’t know how to give it back to my card and they could not do that. I just want to know what kind of business are you all running now. Not teaching the kids anything. I want my 45.00 dollars back!
I bought a pizza and wings at pizza hut on 103rd Street in Jacksonville Florida and the pizza was near burnt tasted horrible that we couldn’t even eat it. The wings were soggy and gross I called them and never answered the phone.. very rude and disappointed
I ordered a pizza several weeks ago along with wings. They were late . The driver gave me coupon for a free large pizza. Available online or in person. Well i ordered the last to be delivered so i want the free one delivered also. Ive tried twice. I cant seem to find it under promotions like they said. Twice ive called and tried to order it over the phone. The staff has no clue what to do. It seems easy. Use the same discount over the phone as you would in person. I was left on hold over 15 minutes before i hung up. Its now been 45 minutes with no return call. They had my number. Why give a free pizza for an order being late if your customer cannot use it. It seems abit of training needs to be done. I was a happy repeat customer whos not so happy now. This was Ft Walton Bch Fl. Miracle Strip Pkwy location.
This is the second time in a row that my order was not right. If I ran my business like this , I would have no business. Thanks for nothing
I just ordered my pizza over the phone with Emily at the Orlando, Fl off Hansel location. She was extremely rude over the phone. She was speaking so fast I had to ask her to repeat that several times. I tried to order the big dinner box and she would not let me switch the pasta / wings for cinnamon sticks when I have done that before 3 weeks ago. Then I tried to order a large pizza and she was trying to tell me it would cost a dollar more for a pan crust. No one has ever told me that before while ordering a large pan pizza. Since when is it a dollar more for the original crust? She kept repeatedly putting me on hold to take my order. I asked her please slow down on talking cause I couldn’t understand her. She needs to be taught how to speak to pto er the phone. I don’t like to be rushed when I had to re think my entire order. I order from this location often and have never had an issue or experience like this over the phone. Very dissatisfied customer
Very disappointed with pizza hut near 7th street and bell street. The general manager got my order and very unprofessional.
I ordered 2 pan pizzas 1st pep and sausage. 2nd peppers, sausage and mushrooms. And put in notes no onions and both had a few onions on them. So there for I couldn’t eat any of the pizza for I am allergic to onions I e mailed the store and got no response. This is not what I like eo spend my money on especially when I can not eat what I buy. All I was able to eat was the breadsticks .
I went to location 030203 in Rochester Minnesota and upon arrival the manager informed me that she had thrown away the food that I had paid for because it had been in the box for like 3 hours or something (a cookie and a Pie) and that in order for her to remake it she would need me to pay for my food again. The manager is incredibly rude the entire time and did not seem to understand that both of those food items can and will keep just fine for up to 4 hours as per ServSafe guidelines. Upon being informed of this she became increasingly snarky instead of simply remaking me the food that I had already paid for. All I want is my food.
I called to place a order nobody answers i go to the store and my order was wrong and the worker told me that they will make sure my order was right I picked up my order the worker said my order was right got home and my order was not what I order
i work at one of your locations. fyi: i am not some kid working a few hrs a week to buy rims. 57 yr old business professional. have worked part time in pizza industry straight for 34 yrs. 5 jobs 2 mom/pop, franchise, dominos, papajohn and now here. worst slow unhappy crew i have ever seen. it’s actually depressing. and costing you money. this is why i want someone to call me. i have bills to pay and it doesnt help me when staff turns off the phones. yes, i have never seen this before. last night again and last straw. 3 deliveries all night and one of them was because their delivery was messed up. driver forgot 3 of 5 thins and pizza kid didnt make one pie. then customer called to complain but phone was off. he drove to store. not happy. as i should run the place offered to bring food to his house versus wait. so 40 minute run my car my gas to make customer happy and i personally lost gas money. last sunday 2 workers and me. teen girl 1st day alone making pizza. every order messed up or not made so i had to wait for orders,get yelled at by customers cause delivery 2 hrs and food wrong, supposed to be done 9pm as have 5am day job but stuck till 11, manager yelling and insulting me just cause i asked for help. i dont think you are supposed to take 4 baggers allover the globe that takes 1 hr 50 mins. have deliveries that are 15 mile rd trip when there is another ph 1 mile from address. the head manager and 2 assoc mgrs suck. 2 high all the time. last sunday i got there at 11 but had to sit outside till 1130 when she mgr opened front door. she was not late just sitting in store doing nothing. one wont wear a mask and turns off the phones. i once took a delivery on way home, past me shift, and called store for40 minutes no answer trying to confirm address. last week supposed to be done at 9. yup 1010pm taking 2 bagger of course miles away and then mgr expects me to come back to store to mop. by the time i get back at 1115 could have done self. if there is more than 2 orders phones are getting slammed stuff thrown around. and i lost at least 400 recently due to phones off,head mgr dont care. called him today. i said you know they shut off phones yest? he said i dont care i quit soon. 3 the mgrs one gets $11 hr one $12 hr one salary which comes out to about $50 per hour never works. 18-20 years old and complaining about $11-$16hour. maybe they can work at dominos where there is 300 orders a shift, not 20 and get pd $5-$8. place makes me sick and i have to work fri 5-11 aft my 8-5 job sat and sun open to close cause other driver requested off and mgr did nothing to get covered. once agsin i volunteered to save the store. like i said. i am full time day time professional but i will gladly take mgr job (pay me the correct amount) get rid of all the employees and turn it into a winner/ call me cell 610 730-xxxx
Says it was sent out for delivery at 1134 am it is now 1231 and still no pizza.
Filthy store alert
1190 8th Ave W., Palmetto Florida
Maybe it deserves a visit and a new manager
Ordered pizza from 1001 w century blvd on weds nite may 18 the driver did not show up then when we called to see what was goin on the manager was very rude told us we had to now pick up are food when ask to speak with the manager she replied I am the manager continued to keep a argument up very unacceptable the manager the nite name was jasmine
I have ordered from the Lenoir City Tennessee Pizza Hut like five times but every time I go to order the manager in that store uses horrible language to my children or in front of my children and will not take our order how can Pizza Hut still employee somebody like that after they’ve had so many complaints on them I have read so many complaints about this woman and she is still in that store me and my children had just moved to Tennessee and whoever had our number prior to us getting it I guess they didn’t like her so I guess they think it’s okay to take that out on me and my children I don’t think so I have complained to the corporate office if something is not done about her my attorney will be contacting them for the way she was speaking to my 10 year old daughter do not order from the Pizza Hut in Lenoir City Tennessee it is nasty there’s a hair in my food one day and if you call and complain she cusses you I had 400 points on my account they canceled my account and took my points after my family has ordered I don’t know how many times from them prior to us moving here and I saw cockroaches on the floor there it is nasty they don’t clean it just saying this is in your Lenoir City Tennessee Pizza Hut
I was really craving Pizza Hut this evening. Disappointed to find out you made changes. I don’t understand why you would take a tried and true product and totally change what makes me crave Pizza Hut. Herbs on the crust did NOTHING for the flavor. Didn’t even smell like it use to. I crave PH for the thick airy and yes slightly greasy crust. If this is the new normal I won’t be ordering anymore. As they’ve alway said “ If it ain’t broke, DON’T fix it” !!
I purchased 64.00 worth of pizzas. The driver left them on the ground and didn’t let us know. Feral cats ate one and were getting the other two. When I called I was offered 30.00 credit, on a 64.00 tab. I told them to credit back my card. After a lot of back and forth. They said they would credit my debit card for the full amount. They put the payment through but not the refund. I need a refund for pizza we didn’t get to eat. It was our dinner!
No code on my receipt. So how are we doing won’t work.
This will be the second time that Pizza Hut in Belton Texas has failed to give me a complete order. I have had to come back to the store to pick it up because the manager said she would not accommodate me to at least deliver it to my house since her employees were the ones that once again forgot to deliver call my food to me when I was a carry out. The manager was very rude call inconsiderate, and unwilling to rectify the situation. My son is autistic and will only eat your guises breadsticks so we order from you guys quite often, however that seem to be the only thing that has been an issue for us to receive. The employees to include the manager at this store I need better training to look over the order that is expected to be delivered and their customer service. Order 7pm on 5/17/21
Pizza Hut on 43. ave n Glendale in Glendale AZ refuses to deliver to my apt complex 7102 n 43 ave # 162. .3 miles away , I was injured at work and can’t walk or drive right now and needed them to make a delivery; they refused. Any way to convince them otherwise?
Your employees are allowing people to smoke outside buildings. It is against state law in Az. Especially 19 ave and Northern ave, Phoenix,Az.85021
3 hours and my pizza is not here
I am writing a complaint last night I ordered Pizza Hut I spent a total of $58 for a type of quality in-service the quality of the food and in a timely manner my food will be delivered all three of the parts were broken down and was horrible in my whole order used to feed myself and my family the only thing that was eating was the Alfredo I have the whole pizza in my fridge raider because it was stuck to the box I intern called the store and the manager wants me to go out of my way to bring him back the pizza I do not have the problem of bringing the pizza back but I paid for delivery with a tip so I would not have to drive and if I just want my money back I would’ve ordered food I wanted to food quality of service I bought a pizza that was missing some items the Cinnabon‘s had no frosting to goes with them the breadstick had no butter or no dipping
You have an employee at one of your Springfield, Missouri locations that was arrested and charged for selling heroin/fentanyl combo drug with her son that was responsible for killing people. Her name is Nichole Bedell. What kind of standards do you have for the people you employee. I intend to make sure every person that comes anywhere near your Missouri locations know you employee people who are responsible for killing others. This is crazy. Background checks are made for a reason. Who’s to say she doesn’t taint someone’s food with that crap or make sells from your place of business. She also is in a relationship with a wanted felon named Brandon Wofford. Wanted for drugs and DUI. Yet again putting innocent people at risk. If you google Nichole Bedells name it shows as one of the top five headlines. I cannot believe your standards are this low for your operation. You may call and let me know if you have done something about this. If not I will go public! My number is 660-297-xxxx
I keep ordering pizzas from the Dayton, NV location and always order extra beef, meatballs, etc and I get half of what would be on a regular order. The next closest location is 21 miles away, am I going to get the same service and pay extra for half the toppings I ask for?
Order was wrong, called night of. Informed would be out of town for a week, calledfor replacement as promised by store…. only to hear too bad…. awesome customer service. I guess I’ll resort to online reviews through every outlet.
I placed an order at a local Pizza Hut for delivery.
When ordereing, my order was confirmed.
1. The pizza was disgusting(it was not fresh and crust was not cooked thoroughly.
It was not decent to rest!
I also ordered wings(3 hot and 3 mild) The employee who took my order confirmed that I cook mix the order. I received ALL unbearably hot wings!
I immediately called with my concern and was offered a credit. No way! I will never order from Pizza Hut again. I requested a reimbursement to my bank card. He replied, “I don’t know how to do it and you will have to call back tomorrow. I was not happy with that answer. He gave me a non working number for the cooperate office. I am very disappointed, as I have been a lifetime Pizza Hut customer. As requested, I would like FULL refund.
No one spoke English at Plainfield pizza hut I ordered a supreme pizza no mushrooms add green and black olives I got mushrooms it had black olives pepperoni sausage green peppers onions I also ordered cheesy bread sticks go seasoned bread sticks I also ordered a buffalo chicken salad it was buffalo wings on a bed of lettuce and croutons I got the distinct impression these guys spoke English but no comprehension of english
I have been unable to obtain my W2 locally from Pizza Hut in Calera, AL. I am a former employee without access to YUM portal.
Ummmmm…..very big problem here. Trying to order a pizza from pizza hut, who just closed the closest location by us (Broadway and Mineral). The next store located in the same city (Littleton) on Lowell Blvd, won’t deliver to us, because we are in a “dead zone.” I asked what corporate does when they close a location, in order to accommodate the locals, and he said we “were out of luck.” Thanks pizza hut. So you close a store and we can no longer order your product anymore? Victoria with customer service (1-877-218-4973) said the same. Then Victoria transferred me to her supervisor “Mike”, who only wanted to argue the entire time and say it wasn’t profitable here, so it doesn’t make sense to deliver to us. Cool, thanks Pizza Hut! Maybe you should think about the customers in that area and how you can accommodate them once you close a store. See ya later Pizza Hut! We will never order again. ✌️
I orderd $40 worth of food and had it delivered to a friend of mine that just had surgery on 5/15/21 at 5:02PM she did not receive it until 7:08 that evening. When I called the Pizza Hut in Arcadia Lakes 6432 Two Notch Rd Ste S Columbia, SC 29223, they kept transferring me and put me on a forever hold form 6:45- 7:18 until I finally hung up and someone called me back and transferred me again. I never was able to resolve the issue. And paid for a meal that arrived cold and very late to someone that literally lives about 10 min at the most from the Pizza Hut. Makes no sense! No one would speak to me. I’m NEVER ORDERING FROM THERE AGAIN!
Called tHe Lake Wylie Sc PH. Ordered 2 pizzas. Got to the location to pick up and the place is closed. I called the same number I order from to NO AVAIL. On hold for 20 mins. Called the next closest PH and they had zero ideas of what to do or where the Lake Wylie location might have moved. Why is the number still listed and a person answers and takes my order if they are closed. I have the screen shot of the numbers if u would like to verify. 803-831-1188. Completely ridiculous and very unhappy.
Pizza Hut complaint center @ 913-648-8888 Were extremely degrading and unprofessional! I had a problem with an order the night before on 5/14/21; the store was closed therefore I called the store the next day. The store manager Sunny @ 913-317-5007 informed me to call customer service @ 913-648-8888.. I called and was told I would get my pizza redelivered at 4pm because that is when the store opens. I waited and called back after 4. the manager Sunny informed me that he tried to call me to confirm my address even though the address was given to customer service. Basically, the store manager stated they were NOT going to deliver my pizza. I called Customer service back and was degraded by Ronda then she hung up on me. I called back and another guy was happy to talk trash to me! I asked for corporate (someone over him) and he informed me he was corporate. He was also RUDE and degrading; stating we will not be getting free food because that is what black people try to do? I can’t believe something so simple turned into such a horrible situation. I am literally in shock at pizzahut; I have NEVER had this problem with them!!
The Pizza Hut store manager at 2020 Bolton rd in Atlanta is very rude. The online service does not allow me to enter my address which is not even 5mins away from the store and Pizza Hut always delivers and she was just rude about the whole situation.
Please save pizza hat Kuwait..
Hi
Pizza hat in Kuwait become Avery bad service. Lateness in delivery. No orders get to customers at all. No money return for customers in case of customers want to cancel the order.
Simply I don’t recommend any one to ordar from Pizza hat Kuwait, simply in there word: cold, bad and worst.
Sorry to say this.. But this is the Ugly true of pizza hat Kuwait.
I wish it will be more better as it was!!
I picked my order today 15th may 2021.pickup time was 6.pm and I was their at 6.15pm. The pizza was cold and at least 2DAYS old.same with garlic bread.i am an old regular customer but this is the first TERRIBLE experience. I know the reason but will share with you after you conduct an enquiry
I am 74 years old and vulnerable. If I get food poisoning and with covid running around then you people will be in trouble.
Waiting for your response
Order was placed on the name of my grandson , Umer.
The Pizza Hut in Ridgeland South Carolina stinks. I placed an order at 2:00 in the afternoon for delivery at 6:30. It is now 7:23. I have not received my order nor has a manager picked up the phone as I requested at 7 pm. They told me it is a pick up order or I had to wait over an hour for delivery. This is unacceptable. If they are understaffed, please staff them appropriately. If not, please staff them appropriately. This is a problem in our area. You will lose business if this continues. Not just me, but my neighbors, who have been complaining about this as well.
I order pizza from your Route 9 Rio Grande NJ store on line I called after an hour of not receiving or order and the woman on the phone Kirsten said they were running behind because there was only one driver when my order did arrive 25 min after the call I said to the driver that it is a shame that there is only on driver the driver said oh no there is two needless to say our order was cold and Kirsten needs to learn better customer service
I write concerning damage done to my property at 7411 Farwood Dr., New Orleans, LA 70126 on April 28, 2021. Pizza deliver person (Gilbert) tried leaping over a fence in front of my home when he heard small house dogs barking when he knocked, tearing the gate away from the wall. It’s not major damage but would like the have this issue resolve without farther delays. I take with store manager Ms Tee on Apr. 29, before she was not on duty at the time, Jas the manager on duty was their. Ms Tee informed me I would be hearing from PH Corp and I yet to hear anything and it’s been over two weeks. The damage is minor but can lead to a major if that IRON fence is to fall on someone causing harm. I am trying at all cost to avoid small claim court or seeking an attorney, which would only increase the cost of damages. Gladly will provide pictures of damage. NEED RESOLVE ASAP. Ref # of early filing 0103453308. Order # 321042818025000143103xxxx
I had ordered within the time that pizza hut was still open and the guy called me and said he couldn’t make my order and I don’t understand why when I ordered within the time it was open.
We mad an order that wasn’t done right and it’s been an hassle to get get it replaced I just get the run around or hung up on and that’s so rude of so called Managers to be that way.. I live in lake Elsinore and it’s the Pizza Hut off casino dr .. now I’ve wasted my time and money there and I want something done because it’s not fair to me and my kids !!!
To whom it may concern:
If my workers spoke to customers like your’s they would be fired. This location is in Lakewood Ca.
This is the second time I delt with this BS and you have lost a long time customer.
On 04/28/2021, I called my local Pizza Hut in Hallandale Bch, Florida and placed an order for delivery. The Driver called and said he was outside my house. As it turned out he was in a different City. He said he would not be able to deliver as my location was out of area. Apparently when I called the Hallandale Bch, Fl Pizza hut the Call Center routed my address to incorrect store. This went on for three hours. The Store that received the payment assured me that in 3 to 5 days my Debit Card would be Credited. I called the Hallandale Bch Fl store and re placed the order again. Now I had (2) payments involved. One payment was $33.92 and second payment was $37.11, and was the exact same order and different price. As of today, May 13, 2021 the credit was never made to my Bank Account. I have called today several Pizza Hut and over one hour still no resolution. I was told that my phone# 954892xxxx is not in the computer. All I know is the Pizza Hut is located in Ft. Lauderdale, Fl.or Pompano Bch, Fl, possibly. My husband and I cannot give money away. We are at a Deadend with the loss of the money and all the time involved with NO REFUND.
Pizza hut a bunch of liars and a fraudulent company. Win,t do a damn thing about ups in their businesses.
WE ORDERD A PIZZA THE OTHER DAY THEY DIDN’T MAKE THE ONE WE WANTED. VARY POORLY MADE, AND DIDN’T TASTE GOOD AT ALL. PINAPPLE WAS OLD BACON WAS OLD VARY DISAPOINTING. THE MENS REST ROOM WAS IN SUCH BAD SHAPE MY HUSBAND WAS AFRAID TO WASH HIS HANDS.AND THE MENS URINAL WAS BROKEN. THEY HAVE BEEN CLOSED TO THE PUBLIC FOR OVER A YR. WHY WASN’T THIS ALL FIXED UP. WE WON’T BE BACK AND WILL TELL OUR FRIENDS OF THE UNSANATARY CONDISION OF THE STORE
I ordered for your company and it took 2 1/2 hours to get to me and then it was cold and hard like it had been waiting on a counter I am very unhappy with my order and the when u called the manager sounded like u was both her again I am very unhappy with this.
Im am complaining on your customer service for store #026605 in las vegas ive never been so mad at a food delivery service in my life but today was a doozy and ill spare you all the little issuesand go to where i am sitting jere texting you because dena the store manager of #026605 had me on hold 4 times with the last one sitting on hold for 20 minutes just to get hung up on again my original issue was my pizza took an hour and they forgot my drinks and i was irritated cause he didnt even bring them to me i had to go down stairs and get my order .so i thought i should be compensated for my inconveiniance well dena wasnt trying to deal with me and that horrible because they say on the recorded message how important customer service is that lone will be recorded well then you should be able to wotness it all yourself. I hope to heatr back from u about this matter i was a good customer i dont know if ill still continue to be
Thanks
Tonia Kendall
702758xxxx
When will Arkansas Pizza Hut open for dine in
I ordered delivery from store 2432 N State Road 7
Lauderdale Lakes, FL 33311. I tracked my order it said out for delivery a hour later still hadn’t arrived. Tried calling for over 35 min still no answer. Finally picked up to be told they canceled my order due to no delivery person but would make it if I
would pick it . Never informed me had me waiting on lunch for the kids
I will Never order from Pizza Hut again. You get charged for the ranch with an 18 piece order, and then get charged for the crushed peppers and cheese. Wow. Never again. A freaking straight rip off. Even Mc Donalds gives your free sauces depending on the order size with your chicken SMH. Greed to is evil.
I always order from the location in Oklahoma City on May and 78th I believe. The last 2 times my pizza was way overcooked. Tonight they forgot my drink and the driver was rude and said he “had another order.” When I called the first time the man didn’t hear me, which is ok but he yelled “hanging up.” When I got him again I asked him if he could hear me and he was kind of rude so I told him he didn’t have to get rude bc it’s not my fault they forgot my drink. He proceeded to get nasty, I mean nasty and was almost yelling at me and he said “ he was short staffed and was the only one answering phone.” He REFUSED to give me his name. I am MAD. I have NEVER been treated so rudely I used to work at Sonic and we got crazy busy and extremely short staffed but we were never allowed to be that nasty with a customer. I’m sure he will say I was rude to him, I even tried to record the call because I know how customer complaints usually go. It’s never his fault and it was me.” And now I can’t order from you anymore because they could do something to my food,. I’ve only made like 2 complaints like this because i don’t have the time and I know nothing will be done anyways.
Hi tonight I ordered pizza from the pizza hut in greenwood Indiana on us 31 and I order 4 pizza and in the comments I asked square cut so when I went to go pick up my order I check it out and it wasn’t square cut and the lady got an attitude and slammed the pizzas in the trash can didn’t offer me if I wanted them so that was a waste of food.they are remaking them but it just wasn’t right for her to have an attitude and to throw the food away like that thank you
I just placed order with store#004712 ordered pizza for delivery got pizza it was great as it has been for several months now since new management. About time. I live in senior high rise apartment building -two buildings connected together–because of management we can not linger in lobbies to do anything including orders for delivery so all my orders get delivered to my apartment as all have been past few months–leave at my door–call me for as it states on computer order receipt, email receipt, and also my phone receipt and also the receipt i got with pizza. But driver was very very rude and loud and yelled at me they would not deliver to me as I requested I was to come to him. He said it did not say on receipt com to my apt which it did I got his receipt it says just that. I cannot walk and we can’t linger in lobby. I can’t go outside because of asthma and allergies. Driver was rude and very loud with me and insisted receipt did not say come to my apartment it did say that and all delivery drivers from this store have been delivering inside here for yrs. I have lived here for 10 yrs. I talked to mgr at store his name is Jordan he wrote compliant but I still wanted to report to you also. This man should not be delivering to anyone. with his attitude. I will not leave no more tips automatic nor will I be calling for some time. If pizza hut has stooped to low as to not know there drivers or employees well enough to send them to us customers as they are then that’s putting me at risk and all customers as it is these days. It’s to dangerous all over and bad tempers always leave to problems or worse. I ty for addressing this matter ASAP and ty to mgr Jordan for understanding and all the great pizzas as of late. We all use that pizza hut here where I live its good to have good food for once after so long being so bad. Be safe e1 God bless and tyvm for your help and understanding.
Employee at lindsay, oklahoma pizza hut is very disrespectful and has a bad attitude on phone. I’ve dealt with this several times from this person. My family and friends wont eat there again. Their name is emma. Dont know last name.
After having a really bad experience at this Pizza Hut I reluctantly placed another order today. I opted to pick it up due to the length of time it took the last order for delivery. I walked in 14 Stafford Lake Village. I decided to go to the restroom first. Then go to the counter. After I walked into the bathroom and closes the door. The man behind the counter preceded to holler through the door at me to come out!!! He said “the bathroom was closed”.!??? What!?? There was NOT any signage on the door indicating that it was closed?? He said that I would have to go across the highway and use the restroom at 711!?? I was patronizing Pizza Hut!!! NOT 711! I am on medication that has me using the restroom frequently. I guess this location did not want to have to clean the bathroom for customers only employees! If you do not want customers using your bathroom then may be put a sign on the door. I thought this was tasteless and rude to do to a customer!!!
For years my family has chosen Pizza Hut as there pizza of choice. I even have a daughter who has been employed at Pizza Hut and a daughter in law who was a manager. We enjoy the family nights of and spending time together over delicious Pizza Hut pizzas. The nearest Pizza Hut restaurant is 6 miles away so we take advantage of the drive thru/walk in as well as delivery. And now with the COVID pandemic this location is to our advantage.
A lot of restaurants and eating establishment now have a rewards program. I have made it a point to sign up for the ones I use and utilize the points programs offered with each one. The only rewards program I have had an issue with and have been 110% disappointed and diss satisfied with is Pizza Hut. I have been turned down not once, but twice now when ordering on line “promotions” or using “reward points”. I have been told by the manager at the location we frequent “we don’t do online promotions” “we don’t accept reward points” ….”but we are still Pizza Hut” . I was so mind shocked and dumb founded how can a business say this how can they choose what they want to their advantage ….and I mean to their advantage they are gaining PROFIT and the customer looses on SAVINGS and a rewards program that is NULL!!! And then let’s discuss the points EARNED when buying at Pizza Hut. This establishment I use says they don’t accept points BUT I can EARN POINTS when buying from them!!!! Now this is absurd!!!!! I am more puzzled and really upset about the false advertising and use of pizza huts reward program.
Tonight I ordered 2 large super supremes with the intention of spending. $16 plus tax. Instead when I arrive I am informed no points accepted and my total will be $38.00. You wanna talk about hit in the face. I almost left without the pizza, but instead thought of the happiness it was to my family so I shook it off and bit the bullet paying and covered up my anger on the drive home.
So now I need a full explanation to educate me on how a company can pick and choose when and where a person can use points they have earned by showing their loyalty to a company that has not done the same in re
Ordered but 2 medium pan pizza for $5 a piece. I ordered both pan so that was an extra $1 but final price was $7 for
one. Called the store who said the raise the price. Why is the web hasn’t been updated since that customers use? For how long has this web’s price been incorrect?
Sunday, May 9th, we ordered pizza at 7:20 p.m. to be delivered to our residence in Apace Junction. At approximately 8 p.m. we saw the delivery driver drive past our house and we tried to flag him down to no avail. We also did not receive a call from the delivery driver to obtain directions to our home. At 8:08 pm we called the Pizza Hut at Phelps Drive. My husband then called Jessica(supposed store manager} stated she had to put it back the queue and would take another 40 minutes after waiting 40 minutes. No I am sorry or I will try to expedite this delivery. This is very poor business. I called her 5 minutes later and talked to Jessica about the service. She hung up on me. You had better get a new manager at this location. Looking at your reviews on Yelp, they don’t look too positive. Hope to hear your reply soon.
I was not notified it had been delivered, My order was delivered to the wrong apartment and I had to go find it. The food was cold and the cheese bread wasn’t even cut or scored. Called the store fir a refund and they said they could only do an in store credit. That’s ridiculous, I will not be ordering from there again and I want a refund d.
Today I received a solicition from Pizza Hut for a birthday that I have coming up on May 15th,my 80th by the way. I decided that I would orderone and spent the next hour trying to do so. Well it began with a password situation and went downhill from there.After an hour,I gave up. So my wife arrives and I mention pizza,the birthday deal ,etc. and she said just phone it in. What a joke ,as I write this ,I have been parked on hold for 43 minutes. Carthage,Texas store. My name is Kenneth Sinclair ,email is kmsinxxxxc @yahoo.com,cell 903-754-xxxx IF anyone in your organizationgives a damn.
@3:25 pm lpcated @ 2226 north colljns street arljngton tx a black mail went into the store to pickup pizza wiyhouy a shirt, not respectful & very nasty, mananger said nothing, i walked out
My husband and I had the occasion to go to the Pizza Hut in St. Johnsbury, VT. Other than paying $22+ for a medium pizza and 2 Pepsies, we found this location to be dirty. The men’s room was dirty and the toilet was inoperable. If I was blindfolded I would have thought I was in roadside gas station! The rug and tile was filthy and you stuck to it. The staff was very nice. This location needs your attention.
Hello my name is melody tolliver I live in kokomo indiana I ordered online for my anniversary yesterday called the store that was delivering was on hold for 15 min was being transferred to many different people finally got to talk to someone who said they was a manager was god awful rude making really rude remarks sxoffed at me on the phone im already heated because I was charged double ahe said she has no control over online orders very rudely the store I’m talking about is 715 s reed rd I order pizza hut alot and don’t appreciate how I was treated I told her to cancel my order she sent it anyway and was charged double for some hard stale pizza and breadsticks
I use to work for pizza hut, in Daytona Beach Florida on Nova St. I need to get my W2’s, I can’t never catch the GM with my schedule. Could you email me them or mail. Preferably email.
The last 2 times we have ordered from pizza hut at 16923 Sierra Lakes Pkwy, Fontana CA 92366 it has ben awful. The hand tossed crust is non existent, no sauce or cheese and slivers of ham. One of those orders made us extremely sick. Taste is awful
There employees are under the influence an manger drinks on job an they have been selling an stealing from the company
Ok I have order at the pizza hut in milton Florida online ,the past 2 times my pizza boxes were smash in as if someone sat on it ,then my wings had hair in them .I’m so unhappy they credit my account the first time it happened but I never redeemed that voucher, so the second order I had them make over again it never showed,when I called they told me that it has gotten lost,and they send it out ,i find this unexceptional wrong now it 4 hours later, I paid cash for both I feel like you guys are stealing my hard earned money,and I would like something done,not only that they kept me on hold for over 20min trying to make this complaint
Hello my name is Pamela Morgan. I had order some cheese sticks but I got bread sticks because the person was trying to memorize the order instead of taking it down but my complaint is that the sauce that I received was water down I call back to the store and spoke with the manager and she said she wasn’t around when he made it for me to come back or sent my daughter to pick up a sauce but all of it was cold I wish I could seen end a picture of the sauce
I’m a former employee. Is there’s any form of documentation I can receive from you proving my previous employment?
Last night I placed an online order for myself and co-workers at the local Subways, we work across the street. Website states the eta was 930pm. When I arrived at 925pm I was told the last sandwich was being made. I returned at 935pm and was then told my order wasn’t completed yet. I look at TWO sandwich makers preparing food, one w/out her mask on (Genna/Gemma?) and the other w/her mask below her nose. I checked my watch and it was now 942pm; I’m for getting back from my lunch. I told the cashier I was late and had to go. I sent my co-worker to the store soon as I returned to work. She was told there wasn’t an online order under my name. It took 15min for her to get THIS information. We ended of having delivery from Pizza Hut and didn’t get to eat our lunch till we were off work at midnight. My bank acct shows I paid for the order at Subways so why the staff couldn’t find it less than 10 min after I left is odd to me. I want a refund and some type of compensation for the poor service and lack of Covid protection for last night’s fiasco. Also, I called the store this morning to complain directly to the manager, to avoid having to send this to corp, but was told mgr not in till tomorrow. When I asked for corp number to lodge a complaint the employee was silent for a couple of seconds. I told him I’d goggle it and hung up. I live and work in Lancaster,sc. My co-workers and I are very u happy.
I really don’t want to be “that person” but I was on a local facebook page and a “MrCant Get Right” was on there defending a murderer because he was his “bro”. It said in his profile that he works for Pizza Hut. I really don’t want to worry about a potential murderer delivering my pizza. There are Gang affiliations, pot smoking(which I know is legal in IL now but again, I don’t want to worry about someone high making or delivering my pizza. People can act stupid and I don’t appreciate contact highs only because they can cause me seizures. It’s medical marijuana that helps seizures, without the THC, not regular. Smoke outside with me there where I can’t get a contact high or just not around me or my food and I don’t care what a person does. It’s the fact that he was posting gang affiliation, defending a muderer on a local page, and showing he does get high-which can lead to lack of good judgement that makes me think he should be delivering or working around food. I have nothing against pizza hut. I’ve e-mailed you a bunch of times because where I live falls between delivery areas. I live within walking distance of a Marco’s, Little Caesars and Papa John’s but I still like Your pan crust better.(I know that sounded completely suck up-y🙄, it’s true though) just a heads up. I’ll take screen shots of it in case you want more info. I just know it says he lives in Peoria, IL and it was a Peoria Facebook page. I work food service too, serving in a local soup kitchen, so it just caught my attention.
I am a Code Enforcement Officer in the Town of Hamburg in Western New York. We have a vacant Pizza Hut that has gone through the ‘de-identification’ process at 5565 Camp Road Hamburg, New York 14075.
The contractor chosen to do the project left a dumpster in the parking lot. The fence that shields the residential neighborhood in the area is a shambles. The property is an eyesore. Please respond.
Pizza Hut in Madison, Indiana, no carry out, just delivery. And an answering service you can hardly understand. You have lost my families business for good
I ordered a pizza and was charged for the pizza but it was never delivered. I called four different locations. Was hung up on twice and when I did speak to someone I was told my number wasn’t in the system. I went to my account where it said it was delivered to my address.
I ate at Oceana WV Pizza Hut this evening first time since COVID-19- I understand when u walk in u place your order at the counter only thing on menus is pizza – breadsticks – cinnamon sticks – waitress brought our pizza I asked for Parmesan cheese and crushed peppers two items always been available- she said there’s a charge – seriously a charge for these items – i was in shock that’s what has always made Pizza Hut Pizza – just want to vent – and wanted to know reason for the charge -not that my dollars matter but I won’t be back – Thank You
Yes my app comes up in Spanish it did not used to but now it does I have deleted it reloaded it I am nothing about me is Spanish so now I can’t use my points when I try to order from Pizza Hut
Your manager and workers in Huber heights Ohio Pizza Hut are very rude and I was charged a different amount then what my bill was and they were laughing and wouldn’t fix the problem.
WORST CUSTOMER SERVICE EVER. BOYCOTT YUM BRANDS!!!😡
I was trying to redeem my free pizza but did not have a code I called the pizza hut in Chino ca 91710 they did not have any answers can I please redeem my 234 pts
I never received a refund for order number
3201110145159001431036640. for $ 11.68. I ordered the pizza at the wrong location and asked them to just transfer the order over to the other pizza hut since I already paid for it but the manager said they can’t do that so he said I would get a refund and to just call it in where I wanted to pick it up at well to this day I still have not gotten a refund for that pizza . please send me the refund or a coupon for a free pizza please thank you sincerely
Wendy Reynolds
xxxx Alamo Dr
walnut Cove NC 27052
A pizza Hutt employee who drives for the Cartersville ga 30121 one thinks its funny to spray stuff on my truck while he’s out delivering pizza and when I follow him to pizza Hutt he just laughs and I go inside and talk to the Manger and he does nothing about it so I called the cops this store needs better employees and some with respect and actually do there job
Extremely upset!!! You must call me fir the real complaint that Abs Shouldn’t have happened!!!!!!!!!!!!! 720 245 xxxx?
I’m a regular customer at a restaurant in Independence MO on 291 HWY. I have been mistreated everytime I have called to place an order. I’m out on hold or they hang up on me. I don’t appreciate being treated in such a manner. This is very unprofessional and disrespectful. I feel like I am being discriminated against. This has been going on for the past week to two weeks.
Im very upset i ordered 2 times this week and i get a call that there’s no deliveries due to no drivers. I work 12hr shifts at hospital where we can’t leave to go get lunch and this is constantly happening in opelousas Louisiana store number 035489..im one pissed person!
We ordered a big dinner box at the pizza hut in moss bluff louisiana. The manager said we couldn’t order that because they were out of the dough for the pizzas. So he told me he would give me $10 off per pizza so we ordered 2 medium pan pizza well they didn’t have pan crust for medium so I had to order large and thats when he told me about the discount. Well I wanted the big dinner box which includes wings and bread sticks. Instead I was charged for each individual pizza and paid full price for wings and breadsticks. We got the pizzas and they were not fully cooked very doughy and the wings did not have the sauce we ordered. Then I ordered 2 personal pan pizzas, one Supreme and one meatlovers. Got 2 Supreme. And I wanted it delivered and they couldn’t deliver. We had to cook it in our oven and it just wasn’t as good. I am a very unsatisfied customer. Because I love their personal pan but this wasn’t good at all. My name is Melissa Norwood from moss bluff la.
The manager named Brian at the Watertown Pizza Hut is harrassing people. He tells people not to answer the phone and take orders almost daily. He swears at his coworkers. He follows me around the store and “accidently” touches my butt. This has happened several times. I love the job on other days when he isn’t working but when he works it’s stressful and horrible. I have told him several times that I am married and brought up my husband, but that still didn’t help.
I have not received my w-2 i worked at the pizza hut in decatur Texas my address on 2866 n. Highway 287 decatur texas 76234.
Hi I have a customer complaint from store 5700 Crowder blvd Néw Orleans La 70127 I place a order that was late on arrival my pizza & wings was awful the was extremely cold the wings where hard has you can imagine. This order was the worst from this company & I don’t have the transportation to bring it back. I need to be refunded for that order.
My name is Glen Fry and I was trying to place an order for carry out on April 24,2021. The phone was picked up and I was told that delivery would be 1.5 hours. I then told the female associate that I’d order for pick-up. She passed the phone to another associate who proceeded to call me some profanity and then the associate manager, Brittany said I had called the other female associate a f#$&in bi!@ h which did not happen. This pizza hut is in Morganfield Kentucky. The assistant manager proceeded to say that she was reporting me to the area manager. This is unacceptable behavior. I ask that you look into this. It is likely that this will be a “he said, she said” incident in your eyes. However, although this is the first time that I am reporting this behavior, it has happened before. I’ve tried to overlook it because I know that sometimes associates are stressed. I get it. This time though, they tried to blame me when I didn’t say anything derogatory to them. They wanted to make an excuse for their own actions and put it on me.
On multiple occasions I have ordered from Pizza Hut on Cedar ridge in duncanville TX. Each time my order was horribly incorrect or missing something. For example today I was missing my Marinara sauce that I paid for. My pizza, bread sticks, and wings were cold. Also a few months ago when I ordered from the same location and the delivery driver dropped a splattered sauce on the side of my home and on the ground. Rather than knocking the person just left my food on the ground and left. Each time I’ve called on that location I either had been placed on hold for a hour snd hung up on or just continuously hung up on.
We were told that Smithville,Mo was out of Pizza when we tried to order a pizza from right down the street
521 W Chapman Ave, Anaheim, CA 92802. This pizza Hut Stole, fraudulent $2.32 extra . order over the phone. Paid over the phone with my card called them to see if they can fix it the manager couldn’t be bothered at times like this to help me the person talking to me stated it’s only $2.32 like its no big deal I earn every cent hard working .this is how you do business by skimming of the top. If you don’t rectify do something I will send my bank of fraud their lawyers can talk to yours. Dam so disappointed on them
The manager Steve was very mean to employees, it was super super busy and I witnessed how unprofessional he was ..he is one of those bosses that treat employee anyway he wants because the scared employee need the job..very aggressive towards workers..his name is steve
I am wondering if the Pizza Hut building in Clintonville, WI is for sale and how much.
Called several pizza stores to have a pizza delivered. Every store said they don’t deliver to my area try this store. After calling each store I was referred to. After I was told they did deliver. To no avail. Right around the area I work in. No one will deliver to us. I work at a police station. I was fed up with the service I was getting. So I’m writing for the lousy service I receive from your employees not providing the right information
Your pizza hut on 608 north bluff rd. Collinsville Illinois I called at 4-22-2021 at 1140 am I was 30 cents off the girl was really rude and I said since it’s ridiculous that I was 30 cents off they could not deliver young girl …she said something smart
I ordered dinner on the app, drove through the drive thru to get it and got home to realize one pizza was burnt and the hamburger and pepperoni were crunchy. We were super hungry for pizza but couldn’t eat the second one in the big dinner box with pasta. It was a disappointment getting home and seeing one being too burnt to eat. You could taste the burnt pieces.
I bought $30.00 worth of pizza from Pizza Hut. I was so disappointed by the end product that it was embarrassing to even admit that I wasted my money with this company and on this horrible product. Pizza Hut used to be my favorite pizza company now it is the worst.
I had ordered pepperoni lovers from etna pa pizza hut. Got home it just looked like a regular pepperoni pizza. Didn’t have that much pepperoni on it. I know the store is either transforming into new management or whatever. I don’t usually complain.
On April 17th 2021 I ordered delivery I was supposed to get cheese sticks and I ended up getting just plain breadsticks I ordered delivery because I didn’t have a way to go and pick up the pizza so I couldn’t take the pizza back on that Friday and went up there the next day to talk to the person in charge I talked to the person in charge he told me that they were cheese sticks that they might have put a little bit under the amount of cheese that was supposed to be on there and they might have over baked them a little bit if they were still cheese sticks and there was nothing that he could do about I didn’t want a refund or anything I just wanted a credit for the next time that I ordered a pizza man was very rude he said that there was nothing that he could do about it I really don’t like being talked to you that way or treated that way buy an establishment that I frequent all the time the address of the Pizza Hut place is 2120 North Woodlawn Wichita Kansas I don’t feel like I should have to take that kind of treatment from your employee or any employee at any restaurant
Hoy 04-19-2021 pedi 2 pizzas grandes con 3 ingredientes, fue para recojer,cuando llegue a mi casa ,vi que las pizzas estaban crudas,les falto coser más los ingredientes bien poquitos, casi nada,la salsa de las pizzas bien aguadas,me desepcionaron,me hicieron quedar mal con mi familia, mi esposo se puso muy molesto, yo también, espero una respuesta favorable
Hi i ordered a box of pizza and was overcharged, and then i have another transaction today of 36 dollars and i havnt ordered pizza today i ordered from houston Texas store on little york their phone number is 713-692-xxxx they charged me twice two differend prices for pizza
My food was disgusting i got it delivered a hour and half late it was cold did not have the right topping on it or the right crust i called to complain they asked me to send a picture of the pizza to the manager but i used to work there so i know for a fact they will fix it without a picture
Could you make a thin crust pizza with a cheese stuffed outer edge? That would be the perfect combination for me.
Order 3210418180343001333033545 – ordered chicken fettuccini and wings. Got home and I had breadsticks but no wings Sitting down to eat is when we noticed. The clerk in the store said she was super busy and understaffed. There was no-one near the store even in the parking lot. She offered me a $10 coupon and said do you want it or not? I think it was ignorant of her to treat me like that when I tried to be loyal and ordered thru pizza hut. There goes my planning for a sit own meal with my son who’s going off to college soon! Bad service!!
Hi.i ordered a box today and i was overcharged for one for two my hot wings were left out of my order i had to make an extra trip to go pick them up very disapointed customer
I literally live 4.6 miles from your dunnellon, Fla store closer than where I use to live and I can’t get delivery here….? My question is why?
I order pizza my order came to $46 they took my money the Pizza Hut is close why is that Pizza Hut taken order , my order was a pickup order
This is beyond STUPID!!!!
Pizza Hut on 540 A will only deliver to one end of Century Ariva while Pizza Hut on 98 S and Edgewood will only deliver to the other end!!! This apartment complex is not that big!! Like seriously!
I lakeisha Robertson order my pizza from pizza hut in yazoo at 5.42 here it is 6.17 in I don’t have my pizza in wen I called they said it had already been delivered but I don’t have my pizza so I called back they said he’s on the way now it’s been a hold half a hour in some in I still don’t have it this is crazy
A delivery man opened my door without knocking and tried to walk in!!
I just want to know if the Pizzahut located at 218 Heather Rd, Guthrie, OK 73044 is a private restaurant, franchise, or corporate.
I placed a order online it’s been 2 hours and still no food and the restaurant isn’t answering the phone at all I called at least 10 times
Ordered a pan pizza meat lovers and sausage with pineapple and it was spraying water with garlic crush and it was wrong order 10147 wornall road in Kansas City Missouri
I want to tell you about the things I saw on the 291 Pizzahut in Independence Missouri last night. There was a worker with a foot long ginger goatee without a beard net, yet-to-be-used pizza boxes being put directly on the unswept floor, a woman who handled the money and cash register also handling food without gloves or washing her hands, and a dirty hot bag caked in pizza sauce from what looked to be many trips sitting in plain sight. The food itself was disappointing compared to when I used to be a customer years ago. The crust was weirdly thin and soggy for a hand tossed crust, so much so that it was a little difficult to eat, and it took 10 minutes longer then the estimated time given. The positive comment I have to leave is the woman with no gloves did carry out boxes to the cars of some elderly customers, and made sure the best deal was given to people ordering the pizza. Her interactions with customers was probably the only positive thing about that experience.
I place a order 4/16/21 my order was canceled without warning. I reordered and the hot wing sauce was wasted all over my cheese pizza and my bread stick were hard as a brick. William claimed to be the manager on duty. He was very rude.
The pizza hut where I work at the boss slanders her employees making them feel small or unnoticed also they are unsafe when it comes to knives going to the dish person. I have seen where the dish person about got cut.
I had ordered pizza online at the pizza hut on 1575 W. McIntosh Rd Griffin,Ga 30223. I placed my order at 8:32 pm and I have yet to receive my food and its been over 2 hrs.
The store in Anadarko, Ok #010438 is the worst store. They never have what they need to make orders. Who ever is in charge of priding needs to learn how. I have had 3 orders messed up and 2 orders I had to order something completely different.
You know, I’ve lived in my neighborhood 45yrs and try to support our local franchises, but your location in Chicago on 88th and Stony Island need some serious help with customer service. I ordered delivery at 7:31pm on April 16th, at 7:58pm I received a text saying my order was out for delivery. At 8:36, still haven’t received my order, I called the location to see what was going on, she tells me it just went out 10 minutes ago and bye mam, and hung up the phone in my face.
It is totally unacceptable. I called to ask about the status of my order several times and no one answers but as I tried calling like I am going to place an order the phone rigs once and it is answered. It has been one hour and 20min since I placed the order and the delivery time given to me was between 40 – 58 min
Took over two hours for delivery, called twice to check, the manager stated it’s out for delivery. Pizza was cold by the time it got here
I have a complaint about one of your locations. I would like to speak with someone about this. 336-476-xxxx
I true red a large taco pizza and hair was in it. I called the store and the jerk got smart with me and said he had no record of my calling. Very very disappointed and upset. Just want my pizza.
I currently work at the pleasant valley location, my boss has on multiple occasions scheduled far too many drivers for the amount of orders leading to much of the shift being devoid of work. He has also complained many times over prep not being done ,yet he does not say what needs to be done nor does he update the list. He has also ignored me when I called for help on the phone multiple times.
I ordered food to be delivered this evening and i was told by the driver that quincy told him to tell us to off they are busy! I am a paying customer and i get treated like this i am appauled my step daughter works there and her dad and this is how i am treated…
My name is Jason Richie I ordered pizza tonight through your app and pushed accidentally wanted to pay cash so we called the store and told them we would like to pay with a card the delivery we already on the way the young lady that answered the phone was confusing me I said all I want to do is paid for the pizza she told me to f*** off and then I called back to talk to the manager and she would not get on the phone. I have never been treated this way it’s just a proven fact our Young Generation is very disrespectful
I clicked through all this stuff on the app and it gave me the totally wrong thing in the end I clicked through the deal for the big box and i was supposed to create my own pizza twice and i did with a italian pizza, bbq pizza and honey bbq wings with the breadsticks that come with it i also added the cinnomon sticks because they dont come with original big box with one pizza and my daughter didnt want the bbq chicken pizza we ordered and i wanted the bread sticks so in the end i spent over $40 and my 6 year old daughter starved and we didnt even touch what we got
I received an email from: Promotxxxx @my.pizzahut.com
Promising a free large pizza but can’t get it.
Please bring back the Taco Pizza!
I was wondering if it’s practice to not have enough money at a store to break a hundred dollar bill
Lancaster Ohio North Memorial drive Pizza Hut left their store unattended for hours and when asked why when we went to pick up our online order no one was in there and then when asked why he just laughed. They took my friends money via online order and food was soaked in water. Fries were dripping in what looked like sink water. Cold food. Cheese stick were not edible. They just laughed when asked if we could get some new fries. This North Memorial Drive Pizza Hut has been doing this to our whole city for too long and all employees are strung out on meth or heroin majority of the time.
I called for a order for delivery at 7:30 p.m. at 7:45 p.m. I received a call from the local Tilton New Hampshire Pizza Hut telling me that they could not deliver because they had too many deliveries when I asked how many too many deliveries were I was told six I am legally blind and rely on your delivery service which I do pay a delivery fee which I think is asinine to begin with but it is a convenience I live exactly one mile from the local Pizza Hut I know what customer service is all about because I deal in it everyday that was not customer service and it kind of pissed me off it took them 15 minutes tell me they couldn’t do it and then the girl that I talked to who said she was a manager had an attitude which I did not agree with now I’m not saying anybody should fired but to treat me like that I was not happy with the results I am not going to post anything on Facebook or my own page of where’s the food I’m hoping somebody will correct this and I feel I mowed something we will find out who’s listening thank you Dan Vinal
I ordered online at 7pm for an 8pm delivery. It’s 9pm and I haven’t received my delivery. I was left on hold twice for 15 minutes each and hung up.
Our food was 25 minutes late & cold. Plus the order was wrong. Our local store won’t answer the phone either. WORST SERVICE EVER! BAD BUSINESS!
I’m tired of trying to order a pizza special at a certain Pizza Hut in Chicago 89th Stoney Island, it always say not participating in Pizza Hut special. So why are they still in business and even still in my neighborhood.
My family ordered a pizza 04/14 and we waited close to 3 hours for it. We called the restaurant to see where our food was and the person who answered said he needed to check where our food was because the driver delivered it. He came back on the phone and said he delivered the food but we never got it. They must have delivered to the wrong house. He said he would refund us our money and hung the phone up on us. He was very disrespectful. We went to the derry at location in Harrisburg pa
Store 2916 San Mateo Blvd NE, Albuquerque, NM 87110 very rude nasty unprofessional managers customer service. On March 23 2021. A $100.00 order n I get half my order wrong items missing half order. Call n girl hangs up on me call back MOD hangs up on me same women three times now. Alan MOD states unable n denied a refund. On April 7th promise a fourth time for a call back did not take place. Call back today April 14th MOD same women hangs up on me promised a call back didn’t get my number name nothing promising another call back. I order a lot from your stores n to be treated in such manner as a dedicated customer yuck how can you treat people who pay your salaries this way
I’m a employee an our store hours have been cut down we have lost alot of business because of it an we have customers who are elderly an we deliver to them daily people think we are closed they dont ever know if we are open. An our schedule gets changed every other day so we have to look at it whenever brenda needs to leave it alone if she would listen to us on stuff it would be better we have to much product or not enough stuffs been thrown away that we need I really do love my job but I’m not even making half of what I was an I cant live off this
I was stolen from by your company. My name is. Beth Boone. I lived in New Jersey and worked for Amato Pizzeria. Down the street from Pizza hut. I was saling over 100 pizxas in a few days with my garlic crust and stuffed crust pizxa. A man from Pizza Hut came to Amato and asked for my secrets because pizza hut wasnt getting much business. Your Employer the manager that worked at that pizza hut. On Delsea Drive Vineland New Jersey. I have witnesses I made stuffed crust pizza.We filled out paper work that we would split. Profits from stuffed crust pizza. I believe I should get. A profit. I believe I was stolen from. Beth Boone so Iam searching who is making the profit off of stuffed crust pizza.
We order often from our local Pizza Hut in Russellville Ky. I have had 3 issues. 2 where the delivery girl has tried to collect cash at delivery for payment when payment is made with a card. I asked for the receipt and she would refuse to show me the receipt and I have to look up payment on my account and then she admits the payment is on the receipt. I told her not to deliver to my house again. Last evening we waited 2 1/2 hrs for delivery and I had to call to see if it’s being delivered and was told by the manager that it was only him and delivery boy and the order would not be delivered. So they stole our order. Over $50 of food. Because Pizza Hut is not cheap. I ordered from Dominos and received our order and of course had to pay again. I want the Pizza Hut amount put back on my Moms card and I will never order from this Pizza Hut again.
I haven’t received my paycheck. I have contacted manager said they sent an email but I haven’t received anything. Who can help me?
Can someone from the corporate office please contact me very urgent I am a customer 317795xxxx TaWanda lee thank u
I have a complaint against 2 people working in Pizza Hut Donna tx
This people smoke marijuana on the property of pizza hut very rude never good service I have taken it manager he does nothing about it I need this two girls fired the customer is always in the right to be able to go out with family to eat and not Tun into this kind off people her name is gabby and Brianna I don’t know there last names please handle this I am a loyal customer
I have NEVER HAD SUCH A LAME PIZZA FROM YOUR FRANCHISE.
NEVER AGAIN WILL I PURCHASE ANOTHER PRODUCT FROM THIS LOCATION OR ANOTHER..HECK GUYS..7/12 SELLS BETTER PIZZA FOR A THIRD THE PRICE..HOPING YOU FIGURE THIS BADNESS OUT BEFORE YOU START GOING TO THE WAY SIDE..TERRIBLE..I FEEL RAPED. NEBER WILL ANYONE TREAT ME AS POORLY AND RIP ME OFF LIKE THIS FT.MORGAN ,CO LOCATION HAS. “THEE WORST EVER”
Concerning pizza hut in pine bluff Arkansas
About a month ago one of your delivery drivers backed into my car there insurance is refusing to pay for the damage done to my car do you not require your drivers to have insurance I will be forced to get an attorney to resolve this issue please respond on if you require insurance for delivery cars
Catherine parchell 870 267 xxxx, your store on 28th and hazel
The worst attitude from a manager in el paso Texas, no solution only bully
We recently experienced bad customer service at our neighborhood Pizza Hut location. After calling the store about our order we were informed by a person who claimed to be the manager. She stated to us that she was having a bad day and not interested in helping us, eventually hanging up on us. She was very unprofessional and we might not patronize that location again. The Pizza Hut on Belmont rd. in Chesterfield Va. is out neighborhood location and there was a lady claiming to be the manager. Thanks for hearing our complaints.
I need a phone number of Pizza Hut that delivers at xxxx 21st Street South St Petersburg Florida 33712
what would yall do if us big trucks stopped serving yall this up sets me as a driver that you guys want deliver to a semi this is wrong thanks for changing my mind on pizzas
Terrible place to work at and I wouldn’t recommend anyone to eat there either. They don’t treat their employees right and they try to work them hard and to death. I quit there because of the way I was being treated and trying to make me do three things at once. Also they should have everyone for each position and they don’t, plus they don’t know how to run a restaurant or even treat their customers right, something needs to be done about this issue or I can go over everyone’s head and handle it myself by calling the Better Business Berau on all of you.
Worst attitude from manager RAY in el paso zaragoza and Vista del Sol dr.
Maybe he didn’t care of losing a customer . I’m in the hospitality business for more than 30 years, never happen to me before
We pulled into a pizza hut while we were on the road and they were not allowing people to order in person only by phone this was at 7:20pm. At store number 012537 our order was taken by Diana and since the sun was shinning on the area they have designated for curbside pickup and we had our dog with us we decided to park in the back by the back door where it was shady. We informed Diana that we were there and she never said anything to us regarding having to move or there being curbside numbers. So we sat there for over 1 hour waiting like idiots. An employee by the name of Evan was out there smoking and I simply and respectfully got out of the truck and asked him and I quote, ” excuse me sir can you please check on our order for is we have been out here waiting for an hour and they said it would only be 15 minutes”? His response was and I quote, ” no, I’m off the clock”! I then said, ” so you can help out since we can’t go in”. He said ” Seriously, just call them”! I was so shocked by his extreme lack of common courtesy, that all I could say was wow great customer service. So I got back into the truck and started to call and told my husband to pull in front now that the dog was no longer over heated and the sun was down and just as I got through to someone inside the building that employee Evan came walking towards the truck and I was unable to make out what he was saying but my husband said I can’t hear you but we are pulling in the front and are calling so don’t worry about it. Evan raised his voice used foul language and said and again I quote ” are you yelling at me”. This is when my husband lost it and they had some words. Then Evan the same employee when asked very polite to help was unwilling to go inside went running inside to tell the manager how rude we are. Well let’s face it, lied to his manager and said that I started cussing at him when not one foul word ever came out of my mouth.. then the manager Martha ( she said she was a manager) came out and instead of asking us what happened just automatically assumed everything Evan was stating was fact and said ” why are you cussing at my employee”. Face it at this point I did not even want the pizza from this establishment anymore and honestly am prepared to swear off pizza hut all the way around but that is just my false pride getting in the way. I was extremely polite through out this whole process I only wish I could say the same for the employees I dealt with there. I will never and I mean never return to that pizza hut again and will actually request that all 5600 of my family members that reside here in Texas never and I really mean NEVER eat there unless Evan formally apologizes to me and your company for his inability to act appropriately at work. He was completely out of line and an embarrassment to your brand. Let’s face did not get our pizza until 8:30pm it was cold and not how we ordered it.
Sincerely,
Mellena Moncrief
I’ve just had the worst restaurant experienced in all my life. As I was trying to place an order over the phone, to a young man who answered the phone, and he assumed that it was a prank call. Not only did he hang up on me once, not twice, but three times, as he stated, this must be a prank call. I was calling to place an order for my 90-year-old mother and I did not appreciate how I was threaded in the least bit. The incident happened between 6:45 and 7:00 pm, Milwaukee time, on Saturday April 10, 2021. The location is W156 N8420 Pilgrim Rd Pizza Hut #444. All the service that you guys claim to give, this was definitely the lowest. I did not like his attitude or how I was treated as a customer.
My phone number is (808) 280-xxxx.
This is unacceptable.
Does the manager of one of your establishments have to give me their name if I requested?
On hold for over an hour… no answer.
Showed the wait time to employee who said they were short staffed. We ordered an brought a pizza home instead of the pasta order we wanted.
1710 W Tennessee St
Tallahassee, FL
850-222-9042
HORRIBLE EXPERIENCE !!!
Burnt pizza. I just received my food. The food was brunt and the wings weren’t Covered in sauce. I called the store immediately and talk to the manager Madison. She told me that the cheese was frozen and if they remade my order it will be the same way. I asked for a refund of my money and she told me that they can only give me a store credit. After going through this experience I don’t want to order anymore pizza from them. I just wanted my money back and I told her that they can have the food back. I grew up eating Pizza Hut and this establishment is ruining it for me. I didn’t even get a apology. I work very hard for my money and this was just a complete waste of my money.
I have a complaint. I ordered 3 pizzas, 2 wings and double bread sticks. My pizza was all hand tossed when I paid extra for 2 pans pepperoni, they left my wings had to pay extra to go pick them up myself and they gave me the wrong wings. Called to talk to manager who refused to get one phone. Then was placed on whole and no one ever came back to call. And no receipt.. had to go pick that up. I’m highly mad and pissed off. I spend to much money at that business for this.
About a month or two ago I place my order at 8:30 pm and then was called at 10:30 stating my order could not be complete because they did not have enough time to cook my pizza due to the overload of calls. Today at 11:56 am April 10,2021 I called for a delivery and was told I could not because there was no delivery driver because they did not show up for work. Location of store is Bainbridge Georgia
My son has been working with pizza hut for a few years and now they refuse to pay him his hours that he worked please call me at 763300xxxxx
Pizza was disgusting. The dough was old and nasty. The order was cold. We waited an hour and a half for it. I even called to offer to pick it up so I would get it fresh, and they said no. We spent 49 dollars for a disgusting dinner they refused to fix.
I placed an order almost 2 hours ago. After a long day at work wanted to treat the family to pizza. I ordered 60 dollars worth of pizza and was delivered a 15 dollar meal box. The order is being redone but it is now after 9 and the kids and I are still waiting. It didn’t help that when I called the east gadsden alabama location the person that answered the phone was rude and very short with me. I have done business with your company for years and never have I been so dissatisfied with the service. I am one unhappy customer and will have to think very hard before I order again. Thanks for your time.
Had my very first bad experience with Pizza Hut called my order in was told it would be 45 minutes. Called and was told it was out for delivery. It took an hour and an half . I called to cancel my order all the management could say was I’m sorry I have new drivers not a good excuse. I have been purchasing my pizza from this location for along time and never experienced this. Manager needs to step up and take care of his employees.
I live in Amory MS. We love Pizza Hut it is our favorite pizza. But we canno get out order in a timely manner. This is the third time that we have ordered online and it is not ready when it says it will be. We have to wait 20 to 30 minutes on our pizza. I understand times are hard with needing help but if they can’t handle the orders they should take the orders. Please help our Amory store so we can continue to eat from there
I live in Bowie, TX 76230. I use your app, but your app now says that delivery is not available to me, which I know is not true, and this stote does NOT answer their telephones!
I worked for pizza hut, as well as Domino’s and I cant help but wonder how your Bowie store remains open??
Please fix your app, and get onto the Bowie store management about their total LACK of customer care!!!
I got some pizza there in the web site I order from put my pizza in wrong I told them about they told me it nothing the can do about it he told me it was my fault in hung the phone I spend good money with ur company in they are very rude the store 119th Marshfield
Why doesn’t the anaconda montana pizza hut have Detroit pizza or participate in wing Wednesday with bone in wings?
Order at 9:58 4-8~21 got a text message at 10:46pm saying order was out for delivery. Order did not come. I would like a refund 2 hrs and 17 minutes later still no order
This pizza hut on 1502 S Main St, Darlington, SC 29532 is extremely crummy. Both times I have ordered from them ive had issues. And this last time I was told on the app that my pizza would take 90-100 mins to be delivered… I was just trying to order a quick dinner for me and the kids. I wasn’t very happy about the time it would take but I figured I’d still have time to get the kids ready for bed after it came and they ate…. nope never came I went up there understandably upset. And the girl before I could even get to the counter was telling her delivery guy that he can’t be making any more deliveries. And when I did get to the register when I told her my pizza never arrived she tried to counter with their delivery time was 300 min and had been so for the last 3 hours. I’m sorry the app told me one thing I expected one thing so yes I am upset at being told it’s now 300 mins and that was not something I could wait for. Had I known that I’d of never bothered ordering from them. The woman had THE nastiest additued ans had the delivery guy take over. To process my refund. When he processed it… it was short. They hadn’t given me a full refund they had held back on the tip…. im sorry but if im not getting service. Even cramps service at that. You don’t get a tip. May sound cold and harsh but I didn’t even get a pizza and was never delivery to so what would the tip before. What being treated like crap. No thank you. I work at a big manufacturing plant and I most definitely will be telling anyone I can there NEVER to eat at this establishment because the people and the service is so damn nasty
My name is Regina prince, I have a complaint about the pizza hut here in livingston tx, I called my order in at 11:10. At 12:00 I still haven’t got my order, all of the designated pick up service was full, so I am still on pizza huts proptery, I called to find out what the hold up was and the girl told me that I had to pull up at the signs, once again the spots were full, now I’m in the re because my. Sugar level was to low due to not eating on time, this is not the only time I’ve had problems in the past with this establishment..today is 4-6 2021 Wed.
I got a pizza from the cleveland ms store and the pizza was burned. I call back they had me on hold for 15 minutes After I ask for the manager an she got A attitude. Ask to bring the pizza back tonight.
We live in Guthrie Oklahoma, the store manager turns off the delivery available for online ordering every night at 5 o’clock. We’ve been informed this by multiple people that work there. But if we call the store there’s no problem getting delivery. This is total BS. Everybody that Hass to go through this process get screwed out of their online points and more importantly for you all, you’re losing lots of business because there is a large number of people that this happens to daily here in Guthrie
You sent me an email saying 16 boneless wings for $10.99…then I click to order and suddenly that offer is not available in my Waxhaw, NC location. If it’s not available to me, then don’t send me that email and get my hopes up. Us pregnant women do not do well with that at all…you either need to do something about this false advertisement or I am prepared to file a complaint with Better Business Bureau. I don’t care if your fine print says not available at some locations…if you sent it to my email, it should be available for me.
First of all I never received my money back my $36.08 And second of all no one has contacted me since March 17 This is my third or fourth complaint next step a small claims court
We ate aht the Pizza Hut in Norton Va Saturday was a week ago. We got a box with the 3 different items in it. A personal pan pizza. 2 salads and a sandwich. Came to almost $43. I needed a personal pan and a medium and salad today. 4/5/21. I was told you cant have a personal pan after 4pm. So I had to get 2 medium. Cost me $40.63. Ridiculous price. Asked for a price sheet to take home. Never got it. Wasnt very professional. At these prices. Dont plan on going back anytime soon. Since couldn’t get what I needed.
Yes I received a coupon for a free pizza from a previous experience I had with the local Pizza Hut when I tried to redeem said coupon they said it was only worth $10 it does says nowhere on the coupon about a $10 limit.
I ordered a family meal and the boneless chicken wings and it came out raw, like I mean 5 seconds in the fryer raw. I called the manager and he had a problem trying to replace my order. I explained to them that if my daughter and I had ate it we could have gotten Salamanca poisoning. Thank you for reading.
In need of 2018 w-2
On April 2, 2021 in Opelika, Alabama I placed a order of a medium meat lover 16 boneless wing with cinnamon rolls. The employee Koningoc repeated it back to me and and I was happy with my order. After 20 minutes I paid for my food and drive home. After getting all the way home it’s just a cheese and pepperoni pizza.. I call to my local pizza to let them know and the manager said it was nothing she can do.
I order from pizzahut every weekend. This is second time I’ve had use curbside because I had my child who is cancer survivor with compromised immune system so he cant go inside store. I sat outside both times over 30 minutes. They wouldn’t answer phone to bring to me and once I went inside they were rude and couldn’t find my order that was ready for over 30 minutes. They I ordered 3 mediums for 26$ and gave them 30$ with tip. I’m so upset I left tip and got 3 small pizzas when i ordered 3 medium.
Leslie at volunteer parkway pizza hut is not a friendly manger. She jumps on help in front of customers. She needs to be talked to.
Yes we live in conway sc.,we order a pizza on march 30,tastemaster,ask for well done pan pizza played extra, ask for mushrooms for the”3″ toppings got a cold undone pizza with 20 mushrooms on it,called complained,drove back for another to be made still undone still maybe 25 2pcs. Of mushroom wasted our time and gas to order from this place couldn’t here them on the phone horrible service and pizza something should of been done RIGHT!!!
I order food on yesterday that was completely cold.
Good morning! I have a complaint about your service. My family and I ordered a pizza last night at 8 pm and did not arrive until 9:30 pm. The pizza was super cold and terrible. I paid $28 dollars for this pizza. I called several times, but the phone just rang. I am disappointed with this service and pizza. I would like my money back.
Pizza Hut in St.George South Carolina . How are my points not being giving when I order online only. Today .I used 300 of my points to order a large Meatlovers with extra mushroom . There was a storm and the employees states that all orders were lost .Thats fine but if you used point s to pay for a part of the order. I ask the lady working at the window what about my 300 points .She said I don’t have a answer you will have to call back. Tomorrow when management is here. These younger generation are not taking these hobs serious .Im steadly having to call to complain even taking pictures because orders are wrong unless Randal is working . My children and I love Pizza Hut and I would really appreciate it they stop clowning around so much at night and get our orders correct . I also think there should be a way to get the points back that you earned or used and cant even get the pizza I used it for.
We receive flyers in the mail that local stores can’t accept because their websites don’t have a “coupon code” on them. All they have is a spot for gift cards. I took the time to call a few stores to see if I could get an explanation, nobody knew.
Just curious in Florida
Why does your local Pizza Hut in Mountainhome Arkansas not honor advertisements on TV for Pizza Hut promos. I wanted to try that tastemaker For $10 local Pizza Hut not honoring
On Friday night March 26th my family and I were going home when 1 the Pizza Hut drivers from the store 9770 Dorchester Rd, Summerville, SC 29485 pulled out in front of us nearly causing me to come within inches of hitting them. This happened around 6:06p.m. When I got home I called that store to let them know they had a driver who was driving recklessly
They did not pick up the phone for 25 minutes and when they did. I asked to speak to the manager on duty. They put me on hold for another 28 minutes and no one picked up the phone so I called back a second time and when they answered, I asked the same question again and this time the person hung up the phone on me. So I called a third time but after being on the phone for 30 minutes no one picked up the phone. I then called your number and got a recording for me to leave my name, number, and email address and it is now Monday March 29th at 12:00 noon. I have still yet to get some kind of response from anyone. I have been a customer of Pizza Hut for over twenty years but if you have gotten so big that you don’t care about customers then I will take my business elsewhere. I would like to speak to someone over the phone. My phone number is (843)475-xxxx My name is Todd Bittner
Sincerity,
Todd Bittner
The Hodgenville ky Pizza Hut r ride there system does not work so we did not get to earn online points plus it never takes r card which is inconvenient want to make u aware of it. This been happening for a while would injoy if u would look into it please
Recvd a cold order from 1001 Century Blvd Los Angeles, CA
Placed order @ 722pm recvd order @ 841pm. Manager Jacquelyn said they were busy with 3 drivers. So does that mean everyone will get poor service and product. She told me to contact HQ to resolve issue.
My number is 504 957 xxxx
I placed an order from your Lynchburg Va. Waterlick location and did not received my pizza because the woman that took my order did not understand my address. She made me feel that it was my fault that I gave the address; so I told her to cancel my order I will not call to order pizza again. Then talked to the manager not much help except I’am sorry.
I was so disappointed to call in to order the new Detroit deep dish to find out you had discontinued it already! What a shame.
Pan pizzas crust were soggy and cold, ordered 2. Had no taste really, thought it was supposed to be somewhat crispy. Breadsticks were not very good also. Lacking in toppings. Then they make you pay extra for extra cheese which they don’t consider a topping. WHAT!! Extra for this and that. Spent almost $50 for 2 pizzas and breadsticks. Was definitely not worth the price. Pizza Hut used to be pretty decent. And they surely went downhill. Who the Hell wants soggy crust and cold food
Went to eat on saturday …4 employees standing in the entrance smoking. One using foul language .one come out with cigarette butts in there pocket …not a good way to present a place to eat at all .never go ba k
Upset that you pulled your Detroit style pizza so quickly! It was delicious, great change from traditional pizza. Especially good for us Sauce lovers. My husband even said it was worth the extra money.
I called to place an order and immediately got told they weren’t taking anymore orders, when I asked why they are open for another 2 hours they put someone’s on the phone and she was rude telling me that they were backed up and weren’t taking orders unless it was a carry out…which it was. When I asked to speak to a manager they told me there wasn’t one there At the time. I finally got to place an order and they tried to over charge me and when I asked why the price difference they changed the price. I went to pick up my order 25 minutes later my order wasn’t even there and never placed. Then when asked to give a manager name and number the guy started to make threatening actions towards my husband in front of my child!! I want their JOBS OR I WILL PUT A LAW SUIT!!
I have never experienced such bad customer relations as I have with your company. I have phoned 12 times in an effort to resolve a very disappointing pizza , bread sticks and wing meal that was purchased for my daughter and myself on March 25, 2021 at the Pizza Hut located at Dessert Inn Avenue in Las Vegas . As a repeat customer I felt it was my obligation towards my family to contact someone as it was no excuse having received such poor quality in a meal . I wanted to talk to an associate I thought would be willing to address why such a pizza was brought to us . I was confident Pizza Hut would make it right immediately .However I stood corrected. No one has answered my call. I have reached out to explain the problem . First it is To our amaze and difficult to understand why anyone would think to prepare a meal such as the one that was delivered to our home (2648 Matogroso Lane Las Vegas NV) with such little regards was extremely offensive. I’ll begin with the temperature.. a notch away from cold . The sauce .. dark red colored paste . The cheese… so little it was unable to cover the over done crust . The very few toppings ( 5 count )olives and mushrooms sprinkled over the top dry and shriveled . The pepperoni lacking moisture with sides so crips it’s edges served to remove the remains left from the overdone crust wedged between our teeth. This I describe to you with no exaggeration. This meal looked and taste as if it was days old and made with no consideration to quality .
I want to say I have had pizza from a local convenient store Circle K that looked and taste better then what I served as dinner to my family . This at a fraction of what I paid last night $55 . I’m not only appalled but very concern why any company would allow their employees to prepare food in such a manor but also have no one available to correct the issues created. It was not enough to endure the unpleasant meal but because it grew late and unsuccessful in contacting the manager on duty I was forced to gather dinner at such a late time of evening for my family . But let’s not finish the bad experience there.. Let’s finalized it with the loss of appetite from your food but ending with the stomach aches that followed from the rubbery chicken wings hoping would hold over us until I returned with something descent for us to eat. I am requesting a refund please . I have my paid receipt and pics if needed .
I’ve been a long time fan of pizza hut until this week. While traveling with my young children I had issues in Columbus Ohio and then again in Charlotte n.c. in Ohio I simply never got my delivery at all ! The sunset location in Charlotte was very unprofessional and rude. First claimed delivery would be 100 min. Then 3 hrs then changed story to no delivery. Said they had no drivers . I’m very displeased with both incidents and took my business , regrettably to dominos.
Ok so I called and was on hold for about 12 mins then I hung up and called back only to be hung up on without a hello or please hold just click. Then I called back 3 more times with the same outcome. Finally on the third time and almost 30 mins later I was told they were not delivering anymore. I am a business owner myself and know poor customer service is the difference between a repeat customer and a customer who will never call again and give bad word of mouth reviews which over time will destroy a business. I am very sad to say in the last year it seems the service of your chain has dramatically gone down hill. That totally sucks because my family love your pizza.
Sincerely
A disappointed pizza lover
When I picked up my pizza order I asked for red pepper flakes and parmesan cheese and I was told they would be a charge for them. When did this start?
I ordered a pizza online and it was very unsatisfactory I tried to contact the store manager with no success. I don’t think I will ever order any more pizzas from your company.
I ordered pizza hut in Philipsburg, PA yesterday evening. When I got home I realized there was no pasta in my big dinner box that I paid for, and there was no marinara for our breadsticks.
I ordered pizzas and wings in cedar lake indiana. My total was 51.00…so a lot for me. I walked into the store and 1 person was making pizzas and looked at me, totally ignoring me, and continued to make pizzas. Never acknowledged me. No hi, no just a minute, no nothing!!! I stood there for 5 minutes before I spoke up and asked if there was anyone to help me. He then turned his head and cut 2 pizzas and started making another one. I asked again, where he went into the back of the store and apparently got someone to help with the attitude that I was ruining his evening by being there. This is not very good customer service especially at a lake community where they expect some kind of service. Did I mention that there was a woman in front of me that wanted to order but left after she was absolutely ignored. I will never return to pizza hut. Any of them.
Thanks
Deb Greenwald
574-835-xxxx
dxxxx @live.com
I ordered 41.11 worth of food. I have a $50 bill. I called the store to make sure they could give me $5 back and I was informed they would not accept my money. I was even told if I go to the location I could not pay with a $50 bill. If this is a policy it needs to be posted on your websites. So I had to cancel my order because I lost my bank card. My husband came home and had change so I called back and reordered my food and I let the manager know I now had change. After completing my order he stated to me “ now there isn’t going to be any problem with the order correct?” I asked him what he ment by that and he said he instructed his driver to leave and not leave the pizza if I had a $50. I have been in customer service and
Pizza Hut in Oxford NC 27565… made a order and (1) hour later it wasn’t delivered. When I called the person that took my order put it in incorrect and the manager on duty Kelvis was so rude and disrespectful in the background. Then they said they couldn’t find my order but the money had been debited off my bank card. I specifically said delivery and when the lady said yes I took the order, she found it and that’s when we found out it was incorrectly put in. I couldn’t get a refund, I ended up having to go pick up my order. The customer service is horrible and the employees are disrespectful. I asked for some complimentary, that didn’t happen. They all need some re-education on customer service.
I was in the Pizza Hut in Chester, SC. I cannot believe they would have a Shift Manager curse at a customer!! Her name is Ruth the Chester,Sc location. She is very unprofessional, and the actual manager did not handle the situation accordingly! Both their jobs should be revoked from them!! This was the evening of March 11, 2021. The actual manager was not in control of shift. Ruth was cursing in front of the manager, and she did not handle the situation accordingly. This was around 7:30 pm. Please review the cameras. I cannot believe Pizza Hut will allow such trash to handle their customers!! The restaurant was in such disarray, it was pathetic. Please get some decent management to run your stores, and handle your customers!! This experience was piss poor. If I had a business, I would terminate both shift leader, and manager on duty that evening. I will never patronize this restaurant ever again.
I ordered 41.11 worth of food. I have a $50 bill. I called the store to make sure they could give me $5 back and I was informed they would not accept my money. I was even told if I go to the location I could not pay with a $50 bill. If this is a policy it needs to be posted on your websites. So I had to cancel my order because I lost my bank card. My husband came home and had change so I called back and reordered my food and I let the manager know I now had change. After completing my order he stated to me “ now there isn’t going to be any problem with the order correct?” I asked him what he ment by that and he said he instructed his driver to leave and not leave the pizza if I had a $50, after I ALREADY told him I had change. I have been in customer service for many years and this is not the way to treat your customers.
I am a regular customer of Pizza Hut and upon receiving a pizza last night 03/22/2021, I was asked $1.09 / package of parmesan cheese and crushed red pepper. I’ve never been asked to pay for these items before, I feel like it’s unfair to customers. Elvis Presley located in Memphis TN 38116
We ordered online, got a stuffed crust pizza which was hot and great, and cheese breadsticks, my husband was there a bit early so had to wait for pizza to finish cooking got home and cheese-sticks were cold like they were sitting in a frig. It’s not been the second time we’ve had a bad experience with something. We’ve called both times but never got a manager or credit of anything. Sad Pizza Hut has always been our favorites.
I will make sure your Pizza Hut goes down you guys lied I didn’t get my order and I got to go through all this
I have received consistently bad service from the Pizza Hut at 1906 E Marshall Ave, Longview, Texas, 75601. First of all I waited over 3 hours for a delivery to be made. The employer were unprofessional, conversated amongst one another and giggled when answering the phone. This was on one occassion. On the second occassion they only had half my order ready and I had to wait an additional 30 minutes (order was made online). They argued with me about what my order was supposed to consist of. I have been a very loyal customer for years as I live close to this Pizza Hut and have young children who love pizza. I am beyond upset at the professionalism and lack of regard for peoples time and inability to make things right after a mistake has been made.
I just had the worst wings ever from y’all tonight. They had rough edges.
March 18th I filed a complaint for the Roanoke va williamnson road store and was told the region manager would return my call and never did. I’d like a return call
Pizza Ordered never gotten it over 1and half.zthey said 30.minutes but never got it in Little Rock. ARK. 72209.Mablevale. Disappointed.
Praise the Lord The first time I ordered my pizza was so hard we just ate the meat off it okay next ordered took money 2 times please refund my money back or let me get some pizza that I can eat please do something I tried to talk to the manager but he didn’t say anything it was like he didn’t care Thank you God bless
I recently ordered pizza online as well as chicken wings from the pizza hut at 20226 texas highway 6, Marvel TX 77578. The store said they never got the online order and could not refund my money. It was 15.41 for the pizza and I used 250points. Such poor customer service that I am forced to contact you for a refund.
The young lady that was taking my order on the phone at the brick store in new jersey told me to go myself,and hung up
I ordered pizza through the app at the New Road La location at 6:17 pm. The app showed the progress of the pizza going into the oven and ready for delivery then I get a call saying they closed at 5 and do not deliver… What kind of pizza hut closes before dinner time or are they just being lazy… That was a $50 order and now my kids won’t get pizza after we waited 30 minutes before even getting a call that they closed at 5pm
The Portland TN pizza hut has really gone down hill. They seem to always be out of things and have to call you after you order, they don’t ever have enough help, they have not been wearing masks like they are supposed to be doing, kids that are employees are there many times I have went to pick up my order, nothing seems to be improving, I have requested on my order for the crust to be hut flavor 3 times and all 3 times they have failed even after I have asked for them to double check and was lied to my face about it being on there with no one checking, and there is more but not enough room or time. This one needs major help and real managers to deal with it and get things running good again. Please get this under control.
my name breon cannady i need my w-2
On 3/19/2021 I ordered a pizza online thru Grubhub which everyone know that if it’s sent the nearest Hut restaurant your payment went tru so I get a call from the driver that he was arriving I then went outside to get my order the guy puts a flashlight on his hat and says you have to pay then I said y I already did online my order number #76881466-8997644 then tells me I have to check pulls down his mask to call the Hut to have them check my order which was already paid for online mind you makes me wait 15 mins telling in Spanish to the manger on duty about checking my order and refuse to give me my food then they finally told him it was paid then then shoves the pizza in my hand make rude remarks like it it was my fault I felt I was profiled and the way he was acting made it seem that way the location were my orders from was 1562 W Pico Blvd LA CA 90015 I then called the store to explain what accrued with one of his delivery drivers the Manager I spoke to was Herald I explained I what I explained in this email then he did apologize for what happen and said he was gonna let his General Manager know this was unacceptable behavior from someone you represents your company.
Hello,
Thank you for your time in reviewing this correspondence. Please understand as Customer Service Industry Leader myself, I try to be patient when minor errors occur with any service. We are all humans, and no body can be perfect.
This evening, I placed my order via phone to Store #029222. The Pizza Hut Associate that answered the phone was pleasant and provided me excellent customer service in obtaining my order. The transaction went great. Approximately 30 minute later, my food arrived warm and delicious by a very nice young woman. However a moment after the driver had left my porch, I recognized one (1) item was missing from my order, a bottle of soda (In CA cost nearly $4.50 with taxes). I tried to call to wave her down but she had already entered her vehicle. I realized this was a minor error and could easily and quickly be resolved with the Store.
Three (3) calls to the store resulting in no answer, and eventually being hung up on when selecting option#2. I then called again and selected option #1 with hopes to have my situation resolved. I was transferred three (3) time from the order line to the store, and then back. Finally after expressing severe frustration with not having my matter resolved, I was finally able to be transferred to the store manager, Ryan. He was pleasant and apologetic and was willing to resolve my matter with delivered the missing soda. The extraordinary frustration lies in the corporate structure of your customer service operations. By this time, nearly 30 minutes had gone by since the order was delivered. I could not receive any assurance this minor error would be resolve timely. After express that i needed to have someone who was available resolve, I was transferred to a phone that was not answered. I recognize stores get busy and therefore may not be available to answer phones quickly, however Pizza Hut is too large to allow this type of failure in customer service to occur.
If a customer needs their order corrected, someone should always be available to answer the phone and delegate the resolution to the appropriate parties to avoid such distress with a customer.
I order almost $40 worth of food and I was told it would be ready in a hour and fifteen minutes but still no food delivered and I called in my order at 6:40 and here it is 8:15 . This is just rediculous seriously. The workers are so ruled an I’ll find me another pizza joint.
I ordered a pzone and never got it. I called when I got home and said I didn’t get it and was told there will be a credit on my account under my phone. Well I went in there today and asked to use the credit and was told there was no credit. So I paid almost $10.00 to you for nothing!! I feel betrayed and taken advantage of. And also you need to look into the store on Wilma Rudolph in Clarksville TN it is run down and kind of gross.
My wife placed and ordered on 3/18/2021 at 7:50 pm. She paid by credit card and we were told that it would take 2 hours due the store that was going to deliver had one driver. My wife’s card was charged and we waited for our order.
It got to be 12:15 am (3/19/2021) and I went to the app to see that the store had closed. I checked the front porch nothing was left and it is pouring rain where we live.
I am very upset over this whole mess, I know when I call the store they will use the cop out “we never got the order” even though they charge us and failed to deliver the order.
So to make it right we want you and your company to give us 2 full weeks of free food. This is your fault not ours but you will find away to blame us.
You screw up and stand up take the blame and give us what we want
On 2/16/21 I brought a pizza from the store on sutphin Blvd. The pizza was burnt. I went back to the store the manager Edwin didn’t want to give me another pizza, he said it was not burnt. I asked was he going to compensate me for my time and gas because I live on Long Island. He said nothing about giving me another pizza chicken wing. This is unassailable behavior hot a franchise to represent Pizza Hut brand name. I will never come back to this store. And I will tell all my friends to never use this store.
Respectfully submitted
Maureen Billings
Your advertising the Detroit style pizza is being sold nationwide. The Pizza Hut in Sebring Fl and Avon Park FL do not setve the Detroit Style pizza. Whst happened to the nationwide???
I filed a local complaint with the pizza hut I typically order from and was told I would have a response in 3 days, its been 10 days and counting. I would like to see something done about the total chaotic behavior and the lack of customer service provided. Also the wait time in lobby 1 hr +, order confusion and accuracy. Was disrespected and I will no longer be treated this way by the manager…who has a tendency to use the phrase” I dont have time to deal with this”, and gave me the hand like I am a burden.
Hello, my name is Lorin Robinson and I ordered a pizza from the Jacksonville Arkansas store and there was no sauce on my pizza. I called the next day and they said there was nothing they could do about since I didn’t call that night. I didn’t call cause they were closed when I realized there was no sauce on my pizza!
I literally just need my W-2 from your guys’ company still and your whole setup for contacting corporate is sloppy as hell. The number doesn’t work during corporate hours and hangs up on me to write a “complaint” lol. so here I am. 1. I worked for your guys’ company and it was disgusting. My GM was rude and greasy, they shorted my checks and when I put in my 2 weeks because of them continuing to underpay me they just took me off the whole schedule. At this point I’d just like my W-2 and tell everyone not to work there- specifically that location which I honestly still meant to call health department on because that whole store is a health code violation in itself. Have a good day.
The Pizza Hut @ 744 Highway 29 North seriously lacks proper ordering and management. I have never had as many wrong orders or calls telling me they are out of this or that and cant make my order. Tonight I ordered a super supreme and bacon chicken ranch &B redeemed points for breadsticks, I got a pepperoni and half an order of breadsticks and 1 correct item the chicken pizza. Upon calling I was told they were out of dough and could not remake my order. I even told them to send the delivery driver right back to get the incorrect items and still it was not gonna happen. I was told I could order tomorrow that they would give a credit towards my purchase. SERIOUSLY!!! After being told we were stuck with what we had, we discovered the marinara had a good deal of water added to make it appear full. Let me not forget the time I ordered an hour before they were set to close and they cancelled my order without telling me, so I sat her with hungry kids waiting on pizza that wasn’t coming, I had used the last of my money until my check posted to order that pizza they canceled to be told when i finally got in contact with someone my money could take 7 to 10 business days to post back to my account. If you are in need of proper management I am available and I am positive I can do a better job blind folded than your rude no customer service manager you now have & I have never been a food service manager I’ve only been a retail sales General manager. That is how bad it is at that store. Please do something , call me, hire me dang restaff you’re losing business and I know that you are because I know a lot of people in this area & most would’nt spend 5$ at your establishment.
I have tried to call reguarding my issue with the Pizza hut on Monument road, jacksonville florida 32225. I need a call back asap
I placed an order 3/16/21. A large 3 topping stuffed crust pizza & an order of garlic knots. I’m upset because it took over 2 hrs to be delivered, I’m even more upset that the seal was broken. That’s Not Safe for My Family, Especially with this Pandemic. I expect to hear from Corporate concerning this matter ASAP! THANK YOU
I would like for someone to call me back regarding a pizza hut franchise in Bronx, NY. This restaurant is horrible and giving your brand a bad name. my number is 917-587-xxxx.
I wish you had Santa fa chicken pasta back
I’ve seen a commercial stating 10.00 for a med pep pizza. But when I go to order it from the 48th street and broadway location in Tempe az they are saying there is no promotion. This is false advertising and commercial doesn’t state delivery or pick up only or only some locations. This is an open door for a false advertising lawsuit.
Hi, My name is David Arnold and I’m a volunteer with Black Voters Matter. I want to know if Pizza Hut is on the side of the voters of Georgia? We demand that you use your influence to stop HB531 and SB241 and to divest ALL political donations to sponsors and supporters of these voter suppression bills. We’d like to hear and see you publicly support passage of HR!. It will not be business as usual!!!! Please forward this email to Artie Starrs
Wow, really. dropping you political propaganda bull on a fast food franchise…
I have an idea for you to add to your menu . Pizza dish !! Pizza without the crust in a dish !!Great for folks on the KETO DIET ..
i want to why i didn’t get my w-2 yet
The representative told me that I could do delivery ,and after waiting on hold for 17 minutes another employee pics the phone and tell me that they have no delivery drivers, i am really upset about this and neither employee apologized for the long wait
I ordered food from Pizza Hut. Waited an hour. No show. I called they said they had the wrong address and phone number so they just cancelled my order. I have ordered from Pizza Hut many times and this was just wrong. Will never order from them again!!!!
I never received this order. Per our recorded phone I received after I placed and paid for this online order via credit card, I was informed you were closed. I am expecting a payment reversal back to my account within 3-5 days. This order should not have been processed if you were CLOSED. What an inconvenience to have to re-order with a different pizza establishment after spending time placing an order with your establishment 🥺
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Why cant I get a Pretzel pizza with no pepperoni? Im a vegatriain but I like the pretzel pizza. Thank you Marie
I ordered a curbside pizza for family night with specific toppings and garlic crust but one arrived at the store, they have given it to someone else and I had to wait for another one to be made. Then when I arrived at home it did not have the Garlic crust so we called the store and spoke to the manager and informed him of the issue and his remarks were for us to bring it back to the store and they will put it on there. This is COVID times. Why would I want to bring the pizza back after it has been open at my home and they use their tools to spread garlic on the crust. So because of this issue we were not about to take it back for health concerns and we were stuck with some different than what we paid for. This Pizza Hut was in Woodstock GA 12050 Highway 92. Bottom line, did not care about the customer satisfaction and did not give us a receipt.
I bought one large cheese and 1/2 cheese and 1/2 veggie lover the register man charged me $41.51 I asked and explain to how to made $41.51 but he didn’t explain me and was very rude , in recipe there are no any explanation shows to made $41.51 quality was bad but he didn’t listen to me , I want to return back my money thank you .
Circleville Ohio 1240 North Court St. Was blatantly rude and discriminatory even though we offered to meet the driver at the river access road 4.5 miles from my home paying with a credit card. As a former manager for Pizza Hut I’m totally appalled by the treatment received. The entire crew should be terminated.
I came to to store last week they let me in the lobby so I this Friday they will not let me in and there was nobody in the lobby drive thru was around the corner
Pizza Hut took $40 from my account today and I have not even received food!
How do I get my w-2 for last year (2020)?
I have been trying to get the Detroit style pizza you’ve been advertising and everywhere is sold out. It’s been frustrating to call everyday to try and locate this pizza. What is the problem?
My card was charged without my permission of 99.00 In florida I’m in texas
I’m having a horrible experience and the worst time getting assistance and being treated horribly. Very unfortunate 😑
A friend of mine and I ordered a large pizza hut pizza yesterday half Hawaiian and half pizza supreme. We were told it would take about 20 minutes and then we drove by your Theodore, AL Location within the 20 minute time period and waited outside almost another 25 minutes for the pizza to be ready?! The excuse was the first pizza stuck to the pan which I’ve never heard of before? I saw a number number of other customers coming and going in the meantime so I must’ve been the only one. There’s lots of pizza places in Mobile Alabama.
I ordered a pizza on March 7 fry Pizza Hut this makes 2 pizzas I have ordered and no sauce on them that was the nastiest tasting pizzas I’ve ever eat ever who is making these pizzas don’t know how
Good morning how may I put in a bid for the lawn maintenance
Location Pizza Hut 1173 w. Carson st Torrance 90502 my daughter goes in to pick up individual pizza she sees sign for a promo with individual pizza, soda and side of tomatoes so she asks if she can have the promo she was rudely told no because the promo is only for welfare recipients or EBT cards! Since when is there a promotion discount only for those collecting government assistance? Very offended by this and this is DISCRIMINATION! Please explain
I’ve ordered my food at 18:53 and the estimated delivery time was supposed to be at 19:57 it is now 21:09 and I have still not received my order…I would like a full refund for the slow and sorry service…I wake 3at 03:30 in the morning and I don’t expect me waiting hours for my dinner…
yes order dinner tonight from pizza hut in searcy ar ..they didn’t send us all our food called over and over noone ever answered the phone ..we called the order line someone answered the phone but could not or would not help they was trying to charge for what we all ready paid for we order the wing box and did not recive our wings ..Our irder was $29.34 ticket #0162….we are just very disappointed in them not answering the phone …
Employees manger smoking weed drug on the back door
Pizza Hut should bring back cavatini. It was the best dish. I remember in the 70’s going to Pizza Hut. For god reason the pizza taste so much better back then.
With all of the retro/ old school stuff on your commercials, I think you should bring back the Big Foot pizza from the 90’s. I remember getting that pizza and it was the best thing ever when someone had a birthday party. Thanks for your time
Local Pizza Hut wouldn’t honor online pricing. Talked to the manager and was brushed off.
They have been fighting me for my points for a month.they want a receipt the store doesnt give 0103359113 incident number
LET ME JUST SAY I HAVE NEVER EXPERIENCED WHAT HAPPEN TONIGHT FROM A RESTAURANT, I DID AN ONLINE ORDER AT 4:40 pm , THE PIZZA DIDN’T ARRIVE UNTIL 7:30pm, I was in the kitchen and my husband went to the door and told delivery driver that we had canceled and we didn’t want the pizza , well the delivery yelled to us WITH BOTH MIDDLE FINGERS UP HE SAID “F**K YOU NIGGER, WELL LET ME SAY MY HUSBAND AND I WERE IN SHOCK I WAS LIKE ARE YOU REALLY SERIOUS HE WALKED DOWN MY DRIVEWAY AND GOT TO HIS CAR VAN OR WHATEVER AND TURNED AND SAID THE SAME THING AGAIN BY THAT TIME LETS JUST SAY HE BETTER BE GLAD HE WAS LEAVING, I CALLED PIZZA HUT TO GET HIS NAME AND THE MANAGER TOLD IN DANVILLE VA TOLD ME THEY WERE REALLY BUSY AND COULD I CALL THEM BACK , THIS DELIVERY PERSON SO CALLED MAN DOES NOT NEED TO TOUCH OR DELIVERY ANYONE FOOD EVER , I WILL NOT LET THIS GO I WILL CALL THE TOP CORPORATE PERSON OF PIZZA HUT IF NEED BE THIS IS NOT HOW CUSTOMERS ARE SUPPOSED TO BE TALK TO OR TREATED. I WANT THE OWNER I WILL NEVER EAT AT PIZZA HUT AGAIN, AND HOPEFULLY NO ONE ELSE WILL EITHER.
I have been a Pizza Hut customer since the 80s. I love going into Pizza Hut and eating, before the dining room was closed in our Pizza Hut, I went to Pizza Hut 3 ,4, or 5 times a week, at one time I was going everyday. Since you closed the dining room I went once a week and now I don’t even do that. I know you may not understand it but Pizza Hut was a very big part of my life and a very important part of my life. I have many good memories of eating in the dining room with my family and friends. Please open our dining room again here in Greenville Alabama. I don’t understand why it is staying closed. It needs to be thoroughly cleaned and let us come back in and eat like human beings and not have to eat in our cars. I do not want to take the food home and eat it because it will be cold. I do not want to reheat my pizza because I don’t like it that way. Just open our Pizza Hut dining room again, please! I can also tell you that I am not the only one who feels this way. I have talked to several other people and they all want to know when it will be open again.
My family and I drove through Parker, AZ (Location 1004 S California Ave) . I drove up to pick up our order and the lady said she didn’t have it. I called confused as we had been billed 20 minutes later at our hotel. I spoke to a team member about how there was a mistake and if we could have it made fresh (chicken wings) and got disconnected. I called back to confirm the order was placed and this rude woman answered giving me attitude, being so disrespectful, talking back to me with a snippy attitude and proud to tell me she was the manager when I asked to speak to someone else. We have eaten Pizza Hut for years and have never had this service before. It is very unfortunate you have someone in this profession roll talking down to a guest that was just calling to confirm the order was placed. The lady said her name was Lisa. I will not eat at this location again and I hope you take the time to reach out to this employee and make sure she is meeting your company’s expectations and aware of how a manager treats guests before you lose more guests from this women’s poor behavior. Thank you for your time.
I’m looking at a charge that was made to my card that I didn’t make along with many other attempts to charge the card.
Tonight I used the reorder option on my profile to order a Detroit style pizza. My bank account was already charged 22.22 for my order before I got a call saying they no longer made them. I asked for a refund and they said 5 business days. That was all the money I had for my dinner, and I got nothing, because I had no money to buy anything.
I placed an online order at approximately 6:30pm for contactless pickup. At 6:45 I received a notification that my order was ready. I waited outside for 5 minutes before going inside the store to inquire about my order. When I got to the counter the young lady said she couldn’t find my order in the system and called a manager to the counter. He then asked for the last 4 digits of my cell number after showing him my confirmation that my order was ready for pickup. The manager then said he would upgrade my order to 12-piece medium wings and that it would be ready in 8 minutes. Here it is 7:35pm and I still have not received my order. While in the store, associates were throwing slurs at one another being very unprofessional. The customer service is awful and I will not spend another penny here.
Pizza Hut in Trenton Ga has thoroughly failed the Pizza Hut credo of great pizza with great service. We ordered our pizza at 6:15 PM at the counter. It was to take 15 min. and be delivered to our vehicle in front. After 30 min. We checked – not ready. At 7:21pm, 1 hour and 11 min, I check and it was sitting on the shelf. ONLY SLIGHTLY WARM! Is this what we should expect.
I have ordered several times and have gotten the wrong pizza. I specifically ask for marinara sauce and get the white sauce. Noone will eat this in my house. Please email me back at kjonxxxx @gmail.com
Thank you
Kathy Jones
I am a very frequent customer of the Pizza Hut in Moultrie, GA. The past two times I have ordered my order has been delivered to me all over the place and mixed together. I have ordered pasta and it has been on top of my pizza and now this time my stuffed crust pizza was folded in half and not edible. I called the manager and she was no help and rude. I cant remember what her name was but she had an attitude.
I have a complaint about Pizza Hut on 3980 Goodman Rd, Horn Lake, Ms. I ordered a pizza online and the delivery driver never delivered our pizza. We paid almost $30 and it took an hour for us to be offered a refund. We had to wait until the next day to get the refund. They delivered the pizza to the wrong address and the worker argued with us for 30 mins saying we have the pizza. Saying people say they don’t have their pizza all the time. She cursed and told me to be quiet. We have cameras all around our property. The worker couldn’t verify our address and kept telling us that we lived in a different subdivision. The Pizza Hut number 662-393-xxxx. Very unprofessional. This store is losing business, check out the reviews.
Why do you advertise three toppings on a large pizza 10.00 but when I go to order one I get charged an extra dollar for the thickness of the Pizza dough another words if I get a thin , it’s 11.00& change include tax hand toss is 12.00 & change include tax a thick is 13.00 & change include tax so it’s not 10.00 as you advertise. And if you get two toppings and ask to double on one they say yes we can do that but only give you two toppings. This is at the Frederick OK 73542 Pizza Hut
I ordered pizza today and the delivery was late. I called the store and spoke with Teri. I explained the problem and she told me my delivery was on its way. When I started to speak again, she hung up on me! I called back and asked to speak to a manager. Bad news! The manager was Teri! I told her I thought her behavior was rude and that it’s wrong to hang up on people!
This girl should NOT be in customer service, much less in management!
First let me say that the manager of our little Pizza Hut, 106 E Hwy 190, copperas cove, TX. 76522, Brandi was amazing and fixed me right up. My complaint is with Haleigh. Their was a problem finding my App order and I was already frustrated but instead of offering to fix it she just stood there and said I don’t know. So I told her in a stern voice to go get her manager. Instead of a yes ma’am, I got a LADY YOU HAVE ANGER ISSUES. I’m just blown away. I have ordered pizza here every month for 20+ years. Never have I been back talked by an employee. I have just had surgery, my father passed and we just got power back from the ice Central Texas experienced. I have a lot on my plate. The last thing I want to do is cook right now. I’m used to irate people, I’m a Court Clerk. People hate paying me for speeding tickets. If I can keep cool and not blow under pressure from that every day certainly a hiccup with one order could have been solved more simply. I have a feeling Haleigh is the one with attitude because as she came back out to help a new customer with curbside she slug the door open so fast it hit the wall and I thought it was gonna bust out the glass. She doesn’t have the temperament to work customer service at all. Brandi however, was a superstar! I cannot say enough about how polite she was and did what a manager is supposed to do in making sure I was happy and willing to come back in the end. Thank you Manager Brandi of Copperas Cove Pizza Hut!
Why is Pizza Hut on west Adams street not answering their phone?
I’ve been trying to redeem my rewards but it keep saying error
I placed a order for delivery at 6:26pm Eastern time it Gave me an estimate of two hours for delivering and the young lady the manager at the Pizza Hut on South Boulevard told me that I will not receive my pieces until after 9 o’clock which is a bit ridiculous that I will be waiting over four hours for my food the that I paid $25 for and they cannot compensate me for this inconvenience You got to see some of your deliver somebody food that is four hours old that’s not fresh anymore And bad customer service there is a bad look for Pizza Hut
3 hour pizza delivery time is outrageous. 4548 E Princess Anne Rd, Norfolk, VA 23502.
No apology, just seemed to be buissness as usual was how I understood. No offer of discount or any other offer.
Just informing and I am curious to the response. Is this acceptable? Thank you.
There is a big sign saying dine in but doors were locked. Went through drive through with no cars behind me and was refused to take my order. Called manager Derek and he said he could not unlock doors because he had no servers but still refused to offer solution to the issue. I even mentioned going back if he’d unlock the doors but he said I would not get good service. I just heard your advertisement for the Detroit crust pizza and was looking forward to getting one. Now I’m planning on letting my friends know not to plan on good service, if any, from your Smithfield nc location
I ordered a Detroit style pizza and a $10 pizza box, paid over the phone with debit card left the delivery driver a $7 tip. I was charged $98.08. I called the Pizza Hut on St Joseph Ave in Evansville IN. several times.. The manager who said he was just filling in for the store and to call back the manager is Alisha and he is the manager from Booneville..I have called 3 days in a role and he keeps giving me the same excuse. Your employees are stealing customers money
You have been out pizza by Pappa John’s. Tried to order twice first hut after all order given told charge machine is down I can pay at delivery. I have no cash. I call another hut that’s a little closer and they can’t because it’s out of their territory. I got delivery from Pappa John’s even fast then the time Pizza Hut would have and I paid 38 $ compared the the huts 42$ Wanted to try the new Detroit pizza and now I doubt if I ever will. Very disappointed and a lot of time wasted
Placed order 2-19-21 in Alabama Montgomery. I never received my order. Called for refund of 30.78 haven’t received it yet. It’s now March 3. 21
I went to 5751 n main st #106 Jacksonville. Fl 32208 after placing an order for 1 large pizza half and half with wings…i received 2 large pizza’s with the original toppings that was ordered due to the cook making the original order wrong..both pizza’s were not done and gooey. There for i had to go and get something else to eat wich was an inconvenience i also have pictures of the food and a receipt that i will keep so i can send if requested
The pizza hut in GA college park is rude and nasty. Futher more I I been waiting for 4 days for my 51 dollar refund this is making sure that pizza night will not in the futher be with pizza hut
I need the manager to verify the time my son worked there and she won’t do it I need that done ASAP
Cold food
It sure would be nice if your Online Ordering Website was a little bit more friendly for ordering the plant based pizzas. It is ridiculous how hard it is to do it online and we have had to resort to calling the actual store. Haven’t had to do that for more than a decade. It seems counter intuitive to launch a product and then make it difficult to order….just sayin…..
Now I can see why the Pizza Hut location do not care. They are following the practice of their corporate office.
thanks for the reply
I am done with Pizza Hut, Ordered a Detroit Pizza n it was terrible. Way, way to much sauce on top n some pieces could not see the slice of pizza done to all the sauce n no small pepperoni n the sauce was cold on top If do not know how to make a Detroit Pizza and /or even a pizza
On the 26th of February I ordered online I didn’t receive my food or my money back. I called the store and they told me the only way to get my money back is to contact corporate because the online ordering wasn’t working. I am very angry and disappointed, I just want my money back.
Yes I have a complain about the Pizza Hut in Palestine Texas. We arrived at 7:40 with a group of 20 and they did not want to serve us they said they didn’t have enough food to cook to serve 20 people, we asked ok if 5 groups come in with 4 people each you wouldn’t serve them. If that was the case why weren’t they closed. I believe they didn’t want to serve a big group because they were been lazy and they didn’t want to work I just thought you should know what kind of business your manager and workers are running here. They lost money of at least 200 dollars
I ordered online had my daughter pick it up .When I got the order it was wrong I ordered cheese sticks and received bread sticks.I called the Ross Clark circle Dothan Al and spoke to some rude heifer said it couldn’t be delivered but would credit my account which I expected but her rude self needs to be fired .I’ll start ordering from the other pizza hut.
Just wanted to thank customer service for the free coupons they sent me after I complained about the food quality at our local pizza hut. The pizza was delicious. New people in there and it was back to the best pizza out there. Reference Number: 0103245358
So I was to be trained as a manager at pizza hut east 10th siouxfalls south dakota and so im not getting paid as one nor am I labeled to be one. Earlier today my gm had approached me and asked me to get off the phone and she was getting mad and how I make her mad. Then two other individuals were being obnoxious and on their phones she said nothing to them I then continued to do my job. Then she approached me and asked me whats wrong and I had told her the problem and about others she had said they don’t matter im a manager she’s training me. So but im confused about this. Her name is Jen
Yes my name is Sharon Beverly I ordered a pizza Pizza Hut on Hackberry Street in San Antonio the driver ripped me off I gave him $100 by accident I didn’t mean to give him and I called him back they gave me the run-around his name was Mark B and I also spoke to a manager by the name of Monica that would not give me your phone number I’ve been a customer to y’all for a very very long time and I just don’t appreciate being ripped off he tried to give me a soda Parmesan cheese and I know that cost extra and I didn’t purchase need none of that all I ordered was to personal pan pizza and it came out to $20.75 and I would like for him to return my money back or I need to be reimbursed I don’t appreciate being ripped off by a Pizza Hut driver my phone number is area code 210 712 xxxx and I would appreciate it if someone give me a return call thank you and have a blessed night
The new Detroit Pizza is so f….. Awesome !!!
The crust is so light and airy. We love that
the sauce is on Top. Your company did an
Awesome job on this Detroit Style Pizza!! :))))
My order was wrong,, I tried contacting manager about problem cashier said hold on. They had me holding on the phone 45 to hour & after holding on that long manager I need someone to contact me, I tried calling Manager didn’t pick up & someone hung up in my face.
I’ve never such as I saw and heard tonight. I ordered a pizza online. When I arrived, I sent the text message as requested. After waiting, I called them and was told I would have to hold for 10 minutes. I FINALLY hit someone to bring my pizza out and left to go home. When I get home, the pizza was not right. I ordered a deep dish and got a regular crusted pizza. I ordered a Hawaiian pizza. If I wanted a pineapple pizza I could have ordered a cheese pizza and added a can of pineapple. Would have been about the same as what I got. I called back and was told I would have to hold for 20 minutes. That is no way to run a business. If they can’t do any better, I can go to one of the two other pizza places in town. This happened in Lumberton, TX.
Kim Denby
409 679 xxxx
Nothing out pizzas the hut, I say you can’t beat the mom and pops I mean I enjoy Pizza Hut pizza but your commercial is annoying plus boasting and bragging sucks but that’s my opinion
I bought 44.61 worth of food and the lady charged my card she was very rude and acted like my payment didn’t go through, then I spoke with the manager and he acted like it didn’t go through either. Have in mind I’ve ordered from this place plenty of times. My phone number under the order was 972903xxxx Karla Salazar and I have a pic of my screenshot of my transaction of my statements showing Pizza Hut took my money.
Hello, i had previously ordered two stuffed crust three meat pizzas and 8 hot boneless wings. I never got my order. It was during inclement weather, i drove there and they told me to get in touch with corporate. I just want my order or a refund.
In Rock Springs, WY, I tried to order the new Detroit style pizza and was told they had not received the ingredients for it yet. If you’re going to advertise a product you should damn well be ready for it’s roll out. Disappointing.
I place order for pizza and received incorrect pizza. I called the pizza hut and they refused a corrected order.
Please retrain your employee practices at the Camp Wisdom, Dallas location. Each time I order pizza, they call me AFTER my delivery is supposed to be here to ASK ME if I STILL WANT MY ORDER. They have never began to make it EACH TIME. My delivery today was for 12:02pm. I placed this order at 10:42am. They called me at 12:14pm to see if I still wanted it. They said the same thing they always say; “We had too many orders at once and we will make it and deliver it now”. This is two hours later on a 15 minute pizza. If something doesn’t change soon, I’ll never use Pizza Hut again and furthermore complain to corporate Pizza Hut as well as list these experiences with the BBB. I don’t need a gift to make it better, I need to be able to order local delivery and get it within a reasonable time. Thank you for your prompt response to this matter. Again, please retrain the staff on appropriate business practices to improve customer loyalty.
I have a client who was a previous employee who has not received a end of the year W2 statement. The address in the system he is no longer at and it is not online. Is there a way we can get a copy emailed or up loaded ? Or directed to someone who can help
The pizza hut location at 16441 suite 105 in Conroe Tx has the worst customer service I have ever experienced. After 2 hours and being lied to I am done with pizza hut. They said they knocked on my door and never did your staff of children have no clue on how to run a restaurant
2/24/21 I bought a two pizzas wings an a cookie an the cookie had what feels an looks like a rock in it … I’m glad I didn’t give that piece to my mom that doesn’t swallow very well, an the delivery driver texted me when I didn’t come to
The door an asked it I wanted my food
An didn’t I hear the dogs barking that’s rude! This was in Las Vegas Nevada on Maryland an Tropicana someone needs to figure something out!!!! Unacceptable
Pizza hut in our area is the worse there now, I prefer frozen over pizza hut! I wish I could send you a picture of what I paid $28 dollars for. Use tobe my favorite
I have been a Pizza Hut Customer for 30 years. I am very dissappointed in the taste and qualty of your deep dish pizza. It is not good . Nothing like Detroit Style. I love your other pizzas but the Deep Dish needs a redo. The location I order from has a wonderful staff, but I had to toss away most of this pizza .
The Pizza Hut located in 9535 Cliffdale Rd Hwy 401W, Fayetteville, NC 28304 offers to do curbside pickup. I paid for my order over the phone as well as followed the curbside pick up instructions they had on the window. I waited in my car for over 20 minutes before finally walking in to get my order. The staff was not apologetic at all for the mishap and it was overall a very bad experience. If they didn’t want to do curbside pick up, that was fine but they shouldn’t advertise it as such.
On 01/11/2021 an order was place for Commerce Independent School District behavioral classroom. When the delivery did not arrive at the scheduled time I called the local Pizza Hut and spoke with the mger. (Micha) He told me the driver attempted to deliver the order at the wrong location. At this time the order was very close to 1 hr late. Micha ( the mger) than told me he would give us a 25.00 credit toward our next order. Once the driver finally delivered the order it was cold. The method of pymt was to be applied to my American Express card and the person taking the order over the phone took my information as well as my tax exempt information so I assumed the order was paid for. Today 02-24-2021 I attempted to place an order using the 25.00 credit Micha mentioned I would be getting toward my next purchase and the store mger today would not accept the credit. Stated there is no credit listed under my information. We are a school district and I informed the store mger that he will not longer be using Pizza Hut for future order due to this matter. We had students counting on this order today for their lunches. I had to make other arrangements to accommodated the students lunches. If Micha would have at least put out a courtesy call and informed me that he was not going to apply the credit than I would have avoided this issue today. Another note to be added: the mger today did not seem to mind if he lost Commerce ISD business or not.
thank
why does pizza hut not offer any kinds of salads in your menu as some people really are looking to eat healthier in life! are all of you that out of touch with your customers here? sad if this is true that your company refuses to offer more healthier eating options in life really sad!
The manager named Justina in Omak Washington is very rude to not only the staff, but also the customers. It got so bad that I used to cry before I came into work so I had to quit. Now I’m uncomfortable eating there because she has always been very rude to my family and I.
Advist Muskogee Oklahoma York street PUZZA HUNT never two serve stinke dead 🍕 pizza in side their restaurant very rong, mabey the Ice box needs two bee fix
I live in Florida been here 2 1/2 years and came from the Detroit area and love Detroit style pizza. It is my favorite Thank you for bringing it to pizza hut. I was discouraged to read today that it is for a limited time. Please keep it on the menu. Don’t take it away. Their isn’t anything close to it down here.
I have always ordered online or on the app when I order from Pizza Hut. I have just found out in the last month or so that they now have spaghetti. I have had to call in my order for this each time I have gotten it, which is about 4-5 times. When I do this, they ask me to sign the receipt, which I don’t like to do because of COVID. I also am not collecting points because I can’t use the app or on-line. I would like for Pizza Hut to add spaghetti so I can place the order myself. When I asked the lady about it at my local Pizza Hut, she told me that there were many items that are not on the app or on-line. I look forward to seeing spaghetti on it very soon, so I can have contactless pick-up. Thanks.
No masks at Pizza Hut Royston Ga I thought someone would fix this! I went in tonight and left, do you not care for your customers?! I’m not talking about people eating either, I’m talking employees not one mask!
Did not receive my W2 from Pizza Hut. Who do I contact
I need someone to call me, 270997xxxx, I’m not the one to make out stuff on social media to ruin business but if something isn’t done I will
I have a complaint to make on my local Pizza Hut restaurant in Steilecoom, Washington. This is my main pizza hut location and I’ve been having consistent issues with them on and off for about 2 years. They continue to make mistakes on my orders or burn my pizza or It’s usually always an issue with them not having my correct address and information on my online account when I place online orders. On one occasion my pizza appeared to have been tampered with when a seal had been broken. But my recent complaint is that my son and I, have been feeling ill since eating from this location 2 days ago. I believe something of a malicious nature was done to our pizza deliberately because I had to correct the pizza hut manager after he called me to imply blame on my part for an ongoing issue with my online account and address. Even though I have to consistently call and ask them to correct it since I can’t do it myself because the system will not allow me to. I have never been sick after eating pizza but from this location and I’ve been ordering from the location for 15 years… I would appreciate your prompt attention to the matter. Thank You!
Was given the run around when trying to order a pizza from my normal store…very un professional…I will not be eating pizza hut again…I willa li so post my disappointment on social media……
Please bring back Taco pizza!! I’m begging you!! I live in the Florida Panhandle.
Made an online order, store called and cancelled my delivery order, telling me that they don’t deliver to “that area” after 5 PM. We are in the same neighborhood as the Pizza Hut. Less than a mile away. We were told that we had to wait 3 days for a refund. Me and my kids are hungry now. I want to know that this will never happen to another guest of Pizza Hut.
Hello, I would like to make a complaint for the Bohman location at 903-583-xxxx, when I asked for a receipt to be emailed, employee CC said they don’t do that. I asked to speak to a manager and they put me on hold hanging up 2 times. I called again and they said they don’t know why it hanging up and that the manager is busy. I asked for the name and last name and they said they could not give me the last name. I need the receipt to complete my expense report for my company. Can someone please assist?
Yes my name is Mr Timothy Ethridge and I’d love to make a complaint about the pizza hut at Aldine Bender Road and Lee Road Houston Texas called in an order and no one was there for pickup and so did several other people as well
I ordered a Beyond Meat pizza on 2/21/21 in Bristow, Va. I was informed by the store manager when picking up the order that the store no longer carries Beyond Meat, although it is still offered via online. I was not charged for the Beyond Meat, but I was not satisfied with my order. I’m sure many others have ordered the Beyond pizza from this store, not knowing it’s no longer available.
I have come up with a concept/idea for carrying pizza boxes.
The idea came about while trying to carry 3 pizzas, garlic and bottle of coke and then had to open the door at a Pizza Hut store.
Not enough hands.
So I came up with the ideas of a carry strap, made from cardboard/paper.
With this idea, you can have all pizza, garlic bread on top and bottle of coke in one hand and then able to open door.
I’ve constructed a prototype and patient it. I think it works great.
I have drawings if you are interested if viewing my idea
Any feed back would be much appreciated .
Thank you
Matt Flatley
flaxxxx @yahoo.com
I payed $3 for extra cheese & there was barely any on it!! He said he could give me a $5 discount when I still have half the pizza at home. (I wasn’t going to make my husband starve for their mistakes.) when I said I’d contact corporate because they shouldn’t skimp people out that simply request more cheese a little less than an hour before they close. I understand they were closing but he continued to say “go ahead bxxxx” thinking I didn’t hear the “bxxxx” UNACCEPTABLE!!!
Your website says the Andy devine store opens at 1030 am, system took order for 1030 am. No one there at 1030 am, I work graveyard, cancelled my order and went to Jack in the box. We order at least once a week. So very disappointed.
Hi. I’m inquiring if you would please bring back the Beyond Pizza. It was the best veggie pizza I’ve ever had. My family began to eat healthier meals and it kept us on track with eating no meat. I appreciated the option for us to have a veggie/meatless pizza with our new lifestyle change. Please bring it back so we can eat pizza again.
Hi I’m a driver in Littlefield tx and I’ve noticed some suspicious stuff with our managers…they drop tons of food but never pay for it. They talk inappropriate to us and pick favorites and have random people coming into work
I ordered a hand tossed cheese pepperoni and black olives.
I called and complaint to owner who said because we ate 1 slice he could not honor a correction. This kind of customer service is not going to bring back to any pizza huts ever.
I live in harvey, Louisiana and when i ordered my pizza from the pizza hut on 2630 manhattan blvd in harvey i did it online and asked for it to get delivered but i never received it an hour and 15 minutes later. So when i called before i recieved it the lady who answered laughed because i didnt recieve my pizza and hung up in my face. Every time i tried calling back she would answer and hang up in my face .
The service at Pizza Hut ; Vistawood, Suite 110 Dallas T. 75232 is absolutely ridiculous. I placed an order at 2p. It’s now 9p. No food has been delivered. I reviewed the status of my order, it changes to; the store is currently closed, delivery starts at 5p. I call back to check and now what sounds like outsourced employees, tell me delivery is closed. Not to mention she placed me on hold, supposedly checking on the order. A lie. She puts me back in the queue and returns as if I’m a new caller. I want a refund. Inform management and employees to stop lying to customers about availability. Meanwhile charging for services not rendered. 2/20/21
I called Pizza Hut at 850 Chancellor Park Drive in Charlotte, NC. I was put on hold and they never returned to take my order. I was on hold 2 times for more than 10 mins. I have video of my phone screen with a recording of your advertisements. This so disrespectful!
I was told if I ordered a pizza that my weight would be 2 1/2 hours WTF that’s all I Gotta say I was pissed and then I had my husband call he made an order they made it in 15 minutes so I called back they told me the same thing no why are they telling people that if it’s not true there was nobody there they wereAnd this was in Madison Indiana by the way
I was told if I ordered a pizza that my weight would be 2 1/2 hours WTF that’s all I Gotta say I was pissed and then I had my husband call he made an order they made it in 15 minutes so I called back they told me the same thing no why are they telling people that if it’s not true there was nobody there they were
I visited the Pizza Hut in Gallatin Tennessee the person who took my order could barely speak English so how could they get my order right in the first place my order was all wrong and I’m just not happy with the whole situation it’s snowing outside the weather is bad I got out to go out of my way to visit y’all Pizza Hut and you mess up my order I’m very upset
I ordered the new Detroit pizza. I was expecting what I saw on the picture. I received a regular medium pizza with pepperoni, sausage & sauce thrown over the top. I’m not happy at all. I will not be ordering this pizza again.
I order from 60 Franklin St Suite 1 Carthage, NY 13619.Everytime we have it delivered we have to put address across the street as your system does now allow the left side of the street delivery. I have asked 3 times now to have it corrected as I am afraid to pay ahead and have it end up somewhere else.Is there anyway of fixing it , or do we just go to other pizza places that can deliver without problem? Yes they do go to the end of this road.
I was placing a order at the Madisonville Ky Pizza Hut and I was asking for light sauce on half of a large and they said they couldn’t and I ask why and the guy got completely belligerent and I ask why was he being a xxxx and he hung up on me I called back and the next guy got crappy and said by law they could hang up but I was asking about half a pizza with light sauce and he became irritated and saying we can’t do that we can’t do that and I ask well would you please try and that’s when I got irritated and said your being a xxxx
I am trying to find my employment history. Can someone please point me in the right direction to do that? Thank you
On 2/19/2021 at 6:47PM, I ordered 2 large pizzas (pepperoni/sausage and hamburger/mushroom) 2 orders of QuePapas and an order of garlic knots. I was told between 85-95 minutes. I arrived at the store on Saginaw Blvd, in Saginaw, TX 76179 about 8:20 PM, a worker asked my name and I told him. Then I stated what I had in my order because it was being placed in the back of my car, and he confirmed that my order was complete. I drove 15 minutes home and my order was not complete. I was missing an entire pizza! So I called the store and nobody answered the phone. I got back in my car and continued to call as I drove back over to the store to find out what happened to my pizza. There was a closed sign on the door and all of the workers, including the manager, were sitting in the booths eating pizzas. I explained that I was missing a pizza from my order and they sent me back out to my car to wait while they made me a pizza. A few minutes later a worker came out to my car and told me that they were out of everything and would be unable to make my pizza. I am furious. The workers were rude and did not want to refund my money and the manager wouldn’t get up and come talk with me. I am very disappointed with Pizza Hut.
We USE to like are pizza hut here in Artesia NMbut in the last 6 months the pizza is horrible please come and check this place out I have pictures of the pizza we ordered tonight it is not eatable greasy nasty no sauce no toppings NO CHEESE at all
*I need to make a formal compliant on 2 employees, 1 cashier and the other is the manager at 210 S. Cedar Ridge Duncanville,Tx. Someone from Corporate need to contact me ASAP.
Pizza hut is rude they needed my order up my pizza is doughy and they sent no sauces or plates or napkins that I ask for I had called to let them know and there very rude
I ordered the detroit style cheese pizza and got literally burnt black bread. Chipped a tooth trying to bite into it. I paid extra and got a burnt brick of bread. I have photos and reciept. I want a refund!!!!!!!
I would like to express my disappointment once again with your Bellville Tx location. I placed an online order last night for delivery and was waiting and waiting. Finally I called and ask about my order. The young man that answered the phone informs me that they are closing at 8pm. I told him I placed my order before 8pm and he continues to tell me they stopped taking orders at 7:30. I then ask him – so you dont call people to inform them that you are not going to complete their order you just dont do anything. He said well I think they called – I informed him no one called me and all my contact information is correct on my account. He then tells me well we have to close because of the bad weather coming in. This was Thursday night and I informed him there was not anymore bad weather coming to Bellville and that is a poor excuse if you want business because everything else is open. I will not be ordering from this location again. This is already the 3rd time that there has been a problem with my order and they are incapable of picking up a phone and calling their customers. Terrible customer service for a small town. So many of my friends said they stopped ordering from this location and I understand why.
I have been a regular Pizza Hut customer for several years. Often times when my 5 grandchildren come to visit, I occasionally will order Pizza Hut. I really enjoy the bonus of using my accumulated points on my orders. Recently, I’ve not had a lot of orders due to Covid restrictions and not having the grandchildren over for that very reason. My last order was sometime in November 2020, until last night (Feb. 18,2021) I knew that I had over 200 points saved up, so I decided to order for myself and my wife. When I signed in to my Pizza Hut account, I was SHOCKED that ALL of my points were gone! They apparently had expired on January 28th, just 21 days ago. I never received any notification that they were about to expire, so I read the fine print on the website which basically said after 90days, you don’t use, you lose! The points were earned by previous purchases, so I feel it is poor customer relations to take something away during these difficult times. I see nothing positive when this happens. If Pizza Hut wishes to remove the earned points, either do so after a year, or at least send the regular customers an e-mail say 10 days before the points expire. Removing the points and then a customer signs on to order and find the points gone could quite possibly discourage the customer to order. Is this how you anticipate growth, be discouraging customers to order after they have been disappointed? I ordered but was not happy I had lost my points.
I am the parent of Rayquain Edgar and I was wondering if there was a way that he could get a copy of his 2018 W-2 form.
Yes I was wondering when the W-2s are going to be coming out and I have all my other W-2 is and is there any way that you can email me w24 store are you worked at the one in Richland Mississippi and my name is Dolores Matthews I would really appreciate it if you would email me my W2
Ordered wings from pizza hut on 21st in clovis nm order 16 boneless wings sauce on side. Got old soggy wings one cup of sauce instead of the normal 2. Asked becca for my money back in return for food. She refused and said all she is going to do is give me a half credit. Didn’t offer to remake wings. Happened multiple times. I’m tired of this. Pizza hut in my state is terrible, crap service
I had ordered pizza from store #4842. On Wednesday 02/17/2021. On one of the pizzas I had ordered to have Creamy Garlic Parmesan sauce, however when I had looked at my pizza it had marinara sauce. I am upset as I have a nightshade allergy and the list of nightshades includes tomatoes. I had tried calling the store to see if I can get the pizza I originally ordered but after calling four times I had recevied their voice mail. I am reaching out to you to have this issue resolved and have this location be informed that they had given a pizza a customer cannot eat due to an allergy.
jennifer Hutson has been making people work off the clock after she has said we can go. she is making fun of employees for there health problems. And letting other workers steal the waits tables and take there tip.
Never received my W2
I am complaining about the pizza itself. You have some kind of changes because the pizza does not taste like it used to and my husband and I have been a pizza hut fan for many many years. Can you please explain why the flavor is gone? We have tried going to different locations and the are all the same. We have spent a lot of money over the years and now we just don’t. I know of others have not been going either due to this same issue.
Hi I’m from Greenville SC. I was wondering if your employees are required to wear a mask and gloves when preparing the pizza for customers? I’ve went into the location on Wade Hampton Blvd., Greer SC twice and noticed the people in the kitchen isn’t wearing a mask or gloves while handing food items. Covid outbreak is high in this area and precocious needs to be put in place and adhered to when you think nobody will know that you aren’t. Thank you
My order was never delivered.
Order #3210216215438001332032445
I applied to pizza hut and worked 8/9 hours at the bridgeport OH store the general manager Terressa now says that I was never hired and should not have worked those hours (even goes on to blame others that were not involved) even though I did so under her supervison, she has been very rude and incapable. On her cell phone not watching the register, very rude, cannot work a computer, answer a phone or can’t send an email. Tell me why a store needs to hire 5 drivers? I am sorry to come off as rude but she has done nothing right. I worked hours, I should get paid for those hours. Also by telling me I was hired I therefore stoped looking for employment and now have no money.
Complaint – To much to type – I would appreciate someone contacting me back so I can give full details on what happened.
Jennifer
rud9xxxx @hotmail.com
623-210-xxxx
I’m available from 8:45am to 11:00am tomorrow Wednesday the 17th.
I look forward to hearing from someone.
Yes I order 4 pizzas and cinnastick and cheese sticks which one pizza I found out you don’t offer sohey said they will switch with a bbq chick pizza well an HR after I got my order place it finally showed but not the chicken and I was told it was going to be paid for as in my whole ticket not just that pizza and it would be 20 to 25 minutes for the chicken pizza here I am an HR later and nothin wife ended up going to pick it up this is pizza hut at california crossing topeka ks….. Worst and I mean worst service possible and I was a managed for a pizza hug I know how busy you get but this is just beyond dumb
My name is Theresa Green & I live in Littlefield Texas. I would like your office to know about the Pizza Hut & the employees we have here. They went above and beyond last night by helping a family from Utah that was stranded in our little town due to their vehicle being broke down. The family stayed in 1 of our hotels not with 1 or 2 but 6 small children during this awful weather. We called to order some food for them for the night & the employees made their meal with drinks free if charge to help a family in need. It just makes my heart so proud of the generosity and all the hard work each of them do & we just feel they should be recognized for it. They have an amazing team working up there and am so proud of our Puzza Hut team. Thank you, Jeff & Theresa Green
I am traveling from North Carolina to California, (my permanent residence). In route I am spending time in Memphis TN, where yesterday 15 February 2021 on line I ordered food (order #3210215152414001312012003 from Pizza Hut. The “tracker” stated that my order was received at 3:24 pm and was to be delivered at 6:10 pm. When 6 pm arrived, I emailed Pizza Hut in order to confirm that the delivery was being made. When at 7:00 pm, no food had arrived, I telephoned the number 901 396 6714 listed on the tracker. At that time I received a recorded voicemail informing that due to hazardous weather, Pizza Hut was closed. Immediately, again I inquired by email the status of my order, and how am I to obtain refund or compensation. Today is 16 February 2021, and as of this time no one has responded to any of my emails.
For years I have been a loyal Pizza Hut customer. I have thoroughly enjoyed some of your products,
I can understand that hazardous road conditions might be problematic in food delivery. However, failing to respond and ignoring my legitimate concern is unacceptable, and should not be tolerated, whether my purchase is $20 or $2000. I do await written correspondence and / or telephone conversation. Thank you.
D M Sanders
My wife and I placed a complain on regards an order made on 14FEB21 (order made using 502.634.8322 line) – charges were done to my credit car and none of the stores around had my order (Order to be picked up at 2508 Preston Hwy Louisville, KY. We both called headquarters and were told that someone is going to call us. It’s 6:00PM on 16FEB21 and still waiting for a phone call, e-mail, and txt messages. Nothing from you guys. I just to talk to somebody and discuss the issue last Sunday. You guys can send us a message and deny everything we will be ok with that.
Alberto Iglesias / 502.523.xxxx / aiglexxxx @ups.com
Melody Iglesias / 502.523.xxxx / vannisxxxx @gmail.com
I need my W2! It’s ridiculous the amount of hoops I’ve had to jump through to still not have it.
I’m still waiting for a refund of $42.06
Hi, I am a customer whom have ordered from the store on Sunset Rd in Charlotte NC one of my orders were missing an item that I was suppose to receive a credit for but everytime I place an order it’s cancelled because the say they don’t have a delivery driver I’ve tried ordering a few times over the last two weeks and I can never get a delivery or my credit.. What can be done to fix the issue
Why don’t you be the first to offer breakfast pizzas
Hi I’m at your Mall Blvd location in Savannah Georgia and the General manager just said that wings do not come with sauce. It is $.54 extra. Is this accurate?
Can I please receive a call I’ve been on the phone I believe everyone must be busy so please call me at 3176610535 for a complaint on a worker that hung up on me, completely rude and I usually don’t ever report anyone but please can I receive a call at 317661xxxx
I am super upset with your store in Route 37 in Toms River, NJ. We placed an order and it told us it would take 2+ hours for delivery. I attempted to call and cancel and kept getting disconnected. This went on after 10 phone calls. I spoke with 2 different supervisors and the 2nd one said she would put through the cancelation with the restaurant. To follow up I then had to drive to the restaurant to make sure it was cancelled. The cashier at the store said my name was no longer in the register so I thought all was taken care of. Then 2 hours later Pizza Hut shows up at my door….what? I want a full refund for my order made through the app, total $37.98. The order #321021416433400131303xxxx.
You can contact me at (732)552-xxxx.
Sincerely,
Debbie Malinofsky
I was never contacted back from a supervisor regarding 2 instances in a row with service from your Pizza Hut.
Hello. I would like to report a complaint about your 920 Morgan Blvd Harlingen 78550 location. We have been using this location in or need community for nearly a year, and each time we order, something is wrong. They either do not read the delivery instructions and get lost, our pizza is unreasonably late to arrive (over one hour delivery times), or they forget something. It is a consistent problem and we think you should be aware of the deficiencies at this store and work to correct the trouble. Tonight was the last straw. We ordered a Valentine’s pizza with a dipping sauce, and the dipping sauce didn’t make it with the delivery (the pizza took nearly an hour again). In and of itself, arguably and understandably, the missing dipping sauce isn’t a big deal. However, given the fact that this is just the next mistake and problem to come out of this location, and the problems are perpetual, this is now worth the time to contact the corporate level. These issues are indicative of mismanagement and a reflection of employees not caring or respecting their clientele. When I contacted the location by phone to request that the sauce be brought out, I was met with rudeness and an attitude by the young lady who answered my call, and the sauce was never delivered. We would appreciate a response. I would like to think that the Pizza Hut Corporation would be concerned about rectifying the problems with such a busy location critical to the community and salvage a customer relationship. Our order was placed at 16:58 CST on 14 FEB 2021. Our order number was 3210214165805001433033894.
my order number is (321021415094700133403xxxx)and my telephone number is 513-926-xxxx. my name is Clark and i would to make a complaint about your new pizza style i ordered which is called the “detroit style” pizza which arrived at my domicile cold and most of the cold sauce was on the top of the box lid with the sparse toppings. upon looking at the order i purchased a 2 liter Mountain Dew which I will not open. I phoned the west orange, nj location and spoke with a young man named Anthony, when if i can speak to his manager named Pedro N, who by the way was not on the location when i asked to speak with him. I asked Anthony that i would like to have a full refund and that the driver can turn around and pick up these two items for a full refund, his respond was that they dont give refunds for cold and distasteful food, in other words “you pay for and eat what we provide you with, and we are not going to give a refund and thats thats. i would to speak with someone from corporate or the owner of that franchise so that i open a case against the establishment like yesterday. i look forward in speaking with someone in at least 3 calendar days from now, please understand your silence is your acquiescence to/in this matter. concerned customer!!!
I called to order a pizza today, 2/14/21 at 2:15 PST from the Pizza Hut at 300 W. Willow St., Long Beach, CA and was hung up on. I called back and got some young man and explained what had happened, instead of apologizing, whether it was he who do it or not, he
ignored it. I asked him his name so I could address him by his name and also ask a question about a specific pizza. He refused to give me his name and instead said “do you want me to help you or not’? I do not accept this type of attitude, or his behavior. I refuse to buy from a place where there is no respect, or knows what customer service is. You should not have people like that working in your establishment. You are the one losing business. I will tell
others about my experience to prevent them from being subjected to the same attitude, disrespect, and lack of good customer service. That is the problem with a lot of you people today, not all, but a lot.
Please, don’t just post this complaint, do something to train this young man regarding respect for the customer and what good customer service it. It creates more business.
I called to order a pizza today, 2/14/21 at 2:15 PST from the Pizza Hut at 300 W. Willow St., Long Beach, CA and was hung up on. I called back and got some young man and explained what had happened, instead of apologizing, whether it was he who do it or not, he
ignored it. I asked him his name so I could address him by his name and also ask a question about a specific pizza. He refused to give me his name and instead said “do you want me to help you or not’? I do not accept this type of attitude, or his behavior. I refuse to buy from a place where there is no respect, or knows what customer service is. You should not have people like that working in your establishment. You are the one losing business. I will tell
others about my experience to prevent them from being subjected to the same attitude, disrespect, and lack of good customer service. That is the problem with a lot of you people today, not all, but a lot.
I ordered a stuffed crust pepperoni pizza and paid $12.99 extra so I could have stuffed crust. I never received my pizza. I called the store and was told they would remake it and send it out ASAP! I NEVER received it! When I called back they wanted to argue with me and tell me my pizza was never remade and there was nothing they could do. I WANT MY MONEY BACK!!! I will NEVER order from Pizza Hut again if this is how I will be treated. They are liars and took my money.. I need someone to contact me ASAP!!!!! 336-214-xxxx
I made a call 28-38 minutes after 11 pm on February 14, 2021. The order was for a delivery of the “Big Dinner Box priced at $19.99,” being both pizzas one topping being pepperoni, plain seasoned breadsticks, and bone-in buffalo garlic parmesan wings. The employee named Sha’Vonne stating for me to hold as she was checking, after a while of silence and myself saying “hello”. Then the employee stated that she’s checking for the flavors that are available. With the timing on the phone stating that the call was now 15:41 (15 minutes and 41 seconds) and silence I asked if there is a problem with the order and that she may remove delivery due to myself nearly approaching the store location due to the duration of the call. The employee, Sha’Vonne stated that she is reentering the order and started immediately giving directions to the store location in Easley, SC. At 26:15 (26 minutes 15 seconds) She stated that she will have to connect me to a manager due the total price being $26.15 and it is going over the amount, please wait! The phone began to ring some time after with a voice mailbox stating that the voicemail of 864-442-6355 is now full and can’t leave a message at this time please try your call again later, good bye! I immediately called the number stated on the forwarded call with Taylor answering the telephone with the time then being 12:01. I asked to speak to a manager with Taylor stating that she is the manager and with me introducing myself by name, Jeanette Goforth, and asked if she had an employee named Sha’Vonne. Taylor then asked who I was and I restated my name and gave a brief summary of what happened with Taylor stating that the restaurant is now closed. I asked if my order was not showing at all and stated that the situation is very beyond. I asked if I was going to get my order and she asked was my order placed with me telling her yes and being transferred to the number that I received the message on and that I was writing everything for documentation purposes so I called the number stated on the voice mailbox, with her restating that the location is now closed and we can’t let no one in the doors! I asked if I may have the General Manager or Corporate Contact Information. Taylor then stated that she is the General Manager and the employee taking the order was from the call center and that she do not have the corporate contact information but that she will be sure to let the call center know of the incident. I asked if the business is locally owned or franchised she stated that she would be sure to let the call center now and we are closed and I can’t let no one in our doors! I stated for her to have a BLESSED NIGHT and call was ended 12:10am.
Greetings! Very disappointing response from a number of local Pizza Hut locations. Four Pizza Huts refusing delivery to an address in Butler, WI. All within 5mi. Reasons unknown, little green checkmarks instead of the little ‘x’ next to the word delivery on the sites making one think they’re delivering. Rediculous and unacceptable. Went with Toppers, we’ll spend our money there now. As a caregiver to an aging parent unable to leave the building, carryout was not an option. Toppers was very willing, we’ll stay with them moving forward.
I have never received any service which was not satisfied until today. My family and I ordered three medium pizza one toppings. They were delivered to our house however when we opened them two of the pizzas was burnt. We called the store to see what could be done and was placed on hold for ten minutes so we hung up and called back again. The young lady on the phone act if there was no concern about our complaint and acted as if she didn’t hear that we needed to speak with a manager. The manager finally got on the phone with no care in his voice nor did he seem to care about our complaint. He basically dismiss my husband as if he wasn’t paying him any attention. My husband simply stated that what could be done to rectify the situation. I am very upset about this due to I’m four months pregnant and could not eat the pizza causing me to have to order somewhere else. I really hope this isn’t the new standards of the Pizza Hut chain. We have a recording of the conversation.
I have been trying to get in contact for over an hour with the Pizza Hut in Washington, pa. I had placed an order to be delievered at 530 on February 13. I got a notification that it went out for delivery at 4:42. A little early for a 530 delivery in my opinion. 530 comes and still no pizza. Finally at 545 it gets delivered. Over an hour the pizza sat in a car. Once it was delivered it was like cardboard. I was not feeding this pizza to my kids. I want a refund for this order but cannot get a hold of my Pizza Hut as I keep getting placed on hold. Not happy!!
I made an order from Pizza Hut on Windy Hill Road in Marietta Georgia on Super Bowl Sunday 2021. The telephones were extremely staticky and the young man could not get my credit card number. I told him I would call back and repeat the order. He put the order in without a credit card charge.I called back in and ordered again, not realizing that this was actually a second order.
When the order came,the driver said I owed $39.00,which I paid.
15 minutes later another order arrived which had been charged to my card.
Because my brother and I are both over 70 years old, we could not call and call and call on Super Bowl Sunday.
Sir,I had to pay $39.00 which I had not planned to pay.
Jasmine said I could get a refund, but when I called her back for her to put the charge back on my card, I was told Jasmine no longer worked there and the current manager said she could not do anything about the situation. She did say she would email corporate.
I am looking forward to your reply.
Lynda Montgomery:
lyndamontgomexxxx @gmail.com
They closed my Pizza Hut in Owasso Ok and I’m upset. Are you going to open another one here?
Pizza was late And it was cold I spent $50 and I’m eating cold food..I am really upset..
I ordered from Pizza Hut in Fort Mill SC . They swear they called me and didn’t . I had a old number listed BUT when it asked for text updates i put my number in . I called and said i didn’t receive at 11:17PM EST time & cashier had a attitude and said my order will be sent back out . . Now they closed and i still haven’t got my food and i didn’t get offered a refund .
Probably getting my refund
I am extremely disappointed in my pizza hut experience. Last night we placed an order for delivery that estimated to take 25-35 minutes to arrive. (We only live 0.9 miles from the location). After waiting 45 minutes we called the store and we were told that the delivery driver returned to the store with our food, which makes absolutley no sense at all, also that he would be leaving the store to again, deliver our food. After another 15 minutes went by, still no food, we called the store and they said they thought we were coming to pick the food up. Why would I pick the food up if I paid $3.99 delivery fee and gave a $4.00 tip to the driver??? They proceeded to tell me the store was closing and their driver was already gone for the night so we couldn’t have our food brought to us, mind you this is over an hour since we ordered, and also tells me we can’t come pick our food up because the store is closed for the night. Did not refund my money, and did not give me my food. Instead told us we could call the following day and get the food we ordered. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND A RESTAURANT!!! VERY DISSAPOINTED! VERY ANGRY!!!
I would like to inform you that the store manager at Pizza Hut has been stealing tips from the CSR’s and the cooks. This had been going on for some time now. When anyone brings it up and tries to ask why. The manager cusses and flips out on the person who asked. 1155 E Lebanon Rd Dover De 19901. Is the Pizza Hut.
I can give more details if someone would contact me. When Bill was asked about it nothing happens he doesn’t respond.
I went to Pizza hut at 10th and Arlington in Indianapolis Indiana when I got in there I stood up against the Coke machine the gentleman took my order and I patiently stood there and waited for it to get ready as I was looking into the kitchen area I noticed the young man that was taking the pizzas out of the oven slicing them up and then he’s taking toppings off of the pizza and putting them in his mouth I watched him do two pizzas that way the first time I wasn’t really sure then that second time I start telling people up front they act as if they did not hear me when I said that young man is eating off the pizza when my pizza came up I seen him put the banana peppers on there after he sliced it he started taking sausage off the top he had his mask located underneath his chin his mouth was open he had missing teeth and he was talking so I know he was spitting on the pizza when I said something to someone they looked at me as if I was crazy so I asked for the manager the manager heard me say what I had just said and he said give her her money back and get her the hell out of here this is located at 10th and Arlington we order lots of pizzas from this location for our school during our pizza parties it is a shame that I had to go in there and see that I did ask for my money back but at this time I’ve not received it I’m going to give them a few more hours to make sure I get it back if you need to contact me my name is Phyllis Porter my telephone number is 317-946-7433 I can’t understand why with all the covert and everything going on they would allow their staff to be in there with no mask no hair nets no gloves it was just terrible the store was very dirty once again we feed our children at the school from this place and to go in there and see this young man eating off the pizzas he called me a liar he said so you’re calling me a liar I said to your face I am sir you ate off the pizza I saw you do it on three pizzas
I recently went online and spent 15 minutes ordering pizza for my children and I just to get a phone call stating that due to the roads that they were cancelling all deliveries but I could come and pick it up. They did not want to risk the lives of their delivery drivers. Which I totally I recently went online and spent 15 minutes ordering pizza for my children and I just to get a phone call stating that due to the roads that they were cancelling all deliveries but I could come and pick it up. They did not want to risk the lives of their delivery drivers. Which I totally understand but why not put it on the website. I wasted my time and had to tell my kids our order was canceled. I also do not appreciate them telling me that they would not risk the lives of their delivery drivers but it’s OK for me to risk my children in my life to go out there. I put in for delivery orders because I do not have my vehicle right now in for me to spend that time putting in order in and getting my kids hopes up just for to be cancelled it’s absolutely ridiculous. Maybe there should be a little more professionalism there
I place a carry out order at the Iowa park texas location because delivery times are over an hour. So, sitting at the window well within my pickup time and the cashier asks if I have any errands to run because they are a little behind. No, it’s eight o’clock at night. Then I notice four people standing around in the kitchen, really? How can you be so backed up? I waited over thirty minutes for a cheese pizza?
I still don’t understand why you closed the Cortland NY Pizza Hut. It was located a stones throw from the State University
of Cortland with 7,000 plus students. You advertise heavy on TV but the closest is probably Syracuse and I am not sure about the Ithaca NY store.
My wife has been working for you for over a year. In here store she cannot get any help from these worthless managers who constantly pass the buck. all she wants is her W2 and her manager -without her consent- signed her up to retrieve her own W2 against her wishes. After trying to download from the site we were given, trying to log in crashed our computer. On the phone with technical support said “oh well” its up to her manager who is conveniently out of town leaving the store without management or help with this issue. Her name is Nadine Hesse in Eagle Mountain, Utah and she needs some help from her employer. She doesnt ask for anything and has worked her tail off for you for next to nothing and no appreciation.
i placed an order with pizza hut 2 days ago and never received the order or a refund
I have lived at the economy inn 1700 West 30th room 120 in Joplin for over 2 years now. Tonight I call my local Pizza hut on main Street to get a delivery which I have done on several occasions and was told they no longer deliver here. I have lived here as I said for over 2 years and I’ve ordered from this restaurant I don’t know what other problems they have had with other rooms but they have never had any problems with my room and now they’re telling me that they don’t deliver here anymore I think this is absolutely ridiculous. Why are they punishing everybody.
Sick of this. No follow through. Someone called 2/7/21 I was busy she asked to call back at 6 I said yes thank you. That was days ago. Is this customer service? You don’t care?
hello my name is lamond Marcos I have been a very loyal customer of the pizza hut corporation. I ended up ordering food online tonight at 8:35 pm I have to say I was the least satisfied with the food I ordered not to mention the service that was provided. if I’m being honest it was worst than the food and the food was terrible! I of course have photos of the products that was delivered. Burnt to a crisp cookie (hard as a brick) , pizza was cold (not as cold as the young lady who hung up and refused to answer the phone again because it was close to 10:00pm). To be honest I ‘am going through a lot in life right now I just don’t want to be treated with out the respect that I give to others I just expect it to come around in a full circle, especially from a business that I rarely run into problems with. So in other words i would like to have something done for the inconvenience
I tried to order Pizza Hut at the Albion Michigan location tonight for my kids and I , and they called me back and told me that they cancelled my order because they were behind . How is this my problem ? I’m a paying customer and I ordered an hour before closing . And only ordered cinnamon rolls which are already pre prepped and only
Had to be put in the oven .
I had a $35 order tonight. The pizza and wings were burnt and rock hard and cold. Terrible experience and not happy with the call I made to complain even though I was very polite about it.
Hi
My name is Elieta Jarquin
I got a pizza few weeks ago and the quality very poor iI went back just gott a little credit
Last nite order another one with extras topping quality very poor and I would like full cr on this purchase I still have the pizza
Call me soon 954832xxxx
Thanks
I am writing to commend one of your Pizza Hut employees at your and my Pizza Hut store in Norridge Illinois.
I wanted to order a delivery order on line and pay with a credit card but could not add a tip for the driver.
I called my Pizza Hut and spoke to Linda, explained I wanted to order food for my brother in a local Nursing home for delivery on line but there was no area to put a tip for the driver, although busy because of Super Bowl Sunday, Linda took time and took my order and put a tip on my order for the driver, Linda also offered me some plates and napkins and condiments for my brother, she even wrote his name and room number on the top of his pizza box. She said his food will be delivered hot to his nursing home, I received a text from my brother that his food came on time and piping hot.
Please extend my thanks to Linda and the staff of Pizza Hut in Norridge Illinois.
Employees like Linda who deliver great customer service are hard to find, please extend my thanks to Linda and the entire staff,
Rich Hoffman
xxxc N Kenneth
Chicago,Il 60641
Classoftxxxx @gmsil.com
It’s pretty silly that you’re making a big deal about being vegan friendly with Beyond Sausage but one can’t order it online. Super lame.
The beyond sausages pizza 🍕 is so good my 11 year old son only eats beyond sausages pizzia please don’t discontinue it. B.king immposable. Ask ppl to go other places 2 .the pizza was so good it taste better then a pizzia with ” real blood animal parts yuky ) ”
a gate way to cannabilism & the mentality of . eating a animal is uncivilized and clearly civilization advanced with phycology of animals with children n adults . MC plants are great I just think more then 1 beyond products needed at each restrants .more of a sprouts crust vegan substitutes.
Ezekiel 🍞 bread .the corona virus is a inflamitory virus – anti inflammatory diets are impossible with the yeast rice@@thanks from mom and God bless
This is the 3rd time this has happen to us. I placed my order online with an estimated of 20-25 mins. I recieved a confirmation email and time that it will be delivered. I waited an hour and still nothing. I continuously call with no answer and at times the phone was picked up and hung the phone up. My husband proceeds to go to the store and when he does the lights are turned off like they were closed when they were 30 minutes away from closing time. The told him the pizza had just left for delivery. The first 2 times I never even recieved my pizza and had to call the next day and ask for a refun. I even called those times and again no answers. The 3rd time the pizza shows up a hour and a half late and still did not the curtsey to answer the phone . OR the website needs to be updated and more accurate when placing an order. I would like a response back something really needs to be done about this location. It is horrible and needs to be shut down.
Yes I placed an order at the hwy 6 location in Houston Texas. I ordered food for my grandson at 6:12pm and I didn’t receive my food until 8:30 two hours and 15 minutes. It was coId paid to much for my service to be like this. I called twice looking for my delivery and everytime I was told it’s out for delivery you should be next. My 3 year old grandson fell asleep with our eating waiting for this delivery. This is unsatisfactory.
Pizza Hut in Toledo Iowa is not well stocked or employed. It is a waste of $$$ to your overall business. Either they do not have products as advertised or do not have the employees to carry out the orders.
Call center charged my card for $51.25 for 1 pizza and wings, when I called the store after waiting for the food for about an hour, and they had no record of our transaction. The employee and Manager had no idea of any charges. They would only say they do not deliver to our hotel. The Manager, Nikki would not help us in any way, spoke over us and had no intention of helping us over this fraudulent activity. We didn’t even know if to file a dispute or not, we had to speak over the lady to be heard, she could not care less about our credit card information being leaked god knows where. Total lack of accountability, total lack of responsiveness, they would not acknowledge the charge even though we read to her the store number. It is a disgrace of customer service, would not recommend the headache to anyone. Stay away!
I ordered a pizza from Pizza Hut on e Park row i. Arlington, tx and I ordered light sauce on one of them. I get back to the house and there is no sauce. Is like eating a piece of card board. So I call up there and talked to the young lady and she said ma’am you do realize that when you say light sauce it’s barely any sauce. I said no I did not realize that and nobody told me that. Had I known that I would have requested sauce because I don’t want just a piece of cardboard and some hamburger meat on it. And I told her I was going to bring it back and I’d like another Pizza and she said if you bring it back we’re going to have to charge you for the other Pizza. We cannot take that one back. When I asked to speak to the manager she said he was busy and told her to handle the call.
This was on 2/6/21 Friday night at 6:25pm. She was no help and sounded like she didn’t really care.
Pizza Hut has always been my favorite pizza and I have been loyal to them since I was a child. Experiences like this makes me want to try other Pizza establishments.
Diane Gutierrez
817 443 xxxx
diane1xxxx @gmail.com
Hi I Purchased a Large Tastemaker on 2/6/2021 and I was Very Disappointed , I asked for Pepperoni , and Double Sausage , the Pizza was Dark , No Double Sausage hardly no Cheese Please Respond Thanks
I am highly disappointed at the service I received last night! The manager was rude to me, stating that the online order I placed (there was barely any cheese in my pizza) was MY fault! They took no accountability for ruining dinner for myself and my kids last night and I’ll NEVER return!
Hello my name is Ursula Andrews phone number 214-486-0182 and I am emailing you all concernig an order. On Febuarary 5th I ordered pizza and wings, I also added blue cheese and ranch. Well when my order finally arrived about 1 hr and 30 minutes later, I didn’t have my ranch… instead of having the driver come back I asked for it to be credited back to my account ( hasn’t happened as of yet!). I open my wings and it is a large bowl of soup and my wings are literally swimming in the sauce! It was way too much!!! I open my pizza and it is thin crust and I asked for hand tossed! I call the store back and asked to speak to the manager and the young lady Abigail that answers the phone says, “for what?” Needless to say I am upset by now. I tell her what’s going on and she says, ” hold on”. She leaves for a couple of minutes and comes back and says, “the manager says he’s too busy, he will call you back.) So now I am like really my food is messy and sloppy and not correct, and the customer service is BAD like this is awful! Please help! I spent about $54 with a tip! Please help, I am an unhappy customer.
I sent my friend a $50 gift card. When she tried to use it, it was invalid. This is the fifth time this has happened. This is completely unexceptable and I would like something done about it. I have sent this complaint on your web site with no response . That is why I am email you.
February 4, 2021
Humanity Outreach, The Twin Cities
720 South Orange Blossom Trail, #625
Orlando, Florida 32805
Pizza Hut Corporate Offices
Reference: Gift Card Donations
Dear Corporate Offices,
My name is James Singer. I am the owner of not-for-profit legal binding organization named “Humanity Outreach, The Twin Cities. Business structure is built upon the vision of getting every homeless person off the streets. The first phase is in action right now and is in the form of street ministries. Our team members consist of me the president, a secretary, a treasurer, and volunteers. We provide counseling and accommodate with food meals. I come to you and ask permission for support toward donating gift cards of any amounts. People know and trust Pizza Hut Restaurants across the nations. I ask you what is needed for me to interact with you? I thank you for your time and consideration.
Please verify us by logging onto , click on “Search Records” tab, look at the very first section titled ” Corporations, Limited Liability Companies, Limited Partnerships, and Trademarks”, click on “Name”, beneath the word “Search by”, type in “Humanity Outreach The Twin Cities” then click on the “Search Now” button.
Thank you and have an incredible day!
James Singer, President
Humanity Outreach, The Twin Cities
I placed a 53.00 dollar order and now been waiting 2 hrs. I should be in bed by now. This is not okay at all
I ordered a pizza last Thursday night and was told it would be a hour I didn’t get it but was told it was cancelled not true I didn’t cancel it
I ordered 2 pies, a large coke, bread sticks, and 4 marinara sauces. The order arrived with only 1 pies and inedible bread sticks that were burnt to a crisp. A refund is more than reasonable for this order. My order number is 3210202142017001412.
I ordered 2 pies, 1 bread sticks, a large soda and 4 marinara sauces. the delivery arrived with only 1 pie and no sauces. The bread sticks were also burnt and inedible. A refund is more than reasonable in this situation.
The store in McDonough Ga. called said no delivery driver today. So I can’t even get my money back same day to contact another store for delivery. Now I’m trying to call a different store and the guy doesn’t even understand English. What is this. Then I attempt a number in Texas. Guess what NO ANSWER. I’m extremely pissed. Can’t get money back can’t get any food or anyone to answer phones. I’m pretty sure it’s going to be pushed off to stupid w COVID. Which is the excuse everyone is taking advantage of.
My son, Joseph wall, was stationed in Kuwait for a year in the national guard. He just got to the states yesterday, actually Ft. Hood, Texas. The first thing he did was ordered pizza from Pizza Hut. Thank you for making his coming home delicious!
To whom this may concern I want to Pizza Hut to pick my wings up and I asked the young lady can I have some ranch with my wings and she told me that it will be a charge so I said to her I charge for some ranch dressing I don’t think that was right
3 or of the last 4 times I have picked up a pizza, masks were not worn! I reply on the next day questionnaire, but seems to do no good. Gloves were worn today, but mask was under chin! Make me Leary, and wonder when do they wear masks at the Columbus, Indiana National Rd store.
1st time…last time. I guess they don’t care.
I LOVED the Triple Decker Pizza in the early 90’s…could you PLEASE BRING IT BACK! 🙂 (even if only for a limited time)
You advertise beyond sausage but do not have it? ????
I’ve been ordering Pizza Hut pizzas for over 30 years. I would like to order one tonight, but you never know if it will be 45 minutes or 4 hours. I’m not sure what’s happening After 2 hour I tried to call and cancel, but no one answered the phone. You definitely have the BEST pizza. Just can count on a timely delivery. Sorry. We were wondering if you’re going out of business. It’s not just Newport News with delivery concerns.
Trying to get in contact with the person(s) in charge of hiring at “9305 Hwy 90 South, Navasota, TX 77868” I have filled out an application online already. I can be reached at 936218xxxx please forward to appropriate party.
I was charged a 4.00 delivery fee on my order. I live 6.4 miles from my local store, I was shocked, because it is delivery only. Is this correct? The owner has been very rude!!!
David Barnett a delivery driver at Bryant Arkansas Pizza Hut drives around high and drunk every night delivering pizzas. Please give him a drug test and do a follow up.
I ordered a pizza from Altavista pizza hut it was the worst pizza I ever got and the bread stick was awful the pizza was burned and no garlic on the breadstick it was not worth my money could not eat it
Hello this is Latonya McGee, on 30 January 2021; I order a pizza and it took almost an hours after I received the text that my food was being delivered to my home. The food never arrived. I call the store at 803-754-3464 and told them to please cancel that order and I like to make another order. The manager did not want to speak with me at the store therefore I talk to the the other clerk at the counter. I changed my order up but they gave us the same old food we didn’t want. That’s not fair when I work very hard for my money. My food should have been hot or at least Luke warm but it was cold. I’m not happy at this time because my food have never been this way with this store. I feel the manager should have done what’s right and given us fresh cook food and not cold pizza. I like my order replace and the manager needs to be held accountable for hos actions.
My ticket number is #0254
At 6432 Two Notch Road, Columbia, SC 29223
The order was taken by Dynasia
022865
Was not happy with delivery driver I understand times are hard but he had no right asking about being tipped after the bill had already been paid We normally leave a tip but unfortunately with everything going on and losing a job and having hours cut we weren’t able to but because of the way he reacted we felt obligated to take what we had left to add a tip to a bill that was already paid We will no longer be ordering from the North circle location after the incident We have never had a problem before until today but we will not be ordering from that location anymore.
My daughter placed an order with pizza hut. The order was for a pan pizza the rep typed in thin. When I informed the manager the order was incorrect, he was extremely less than helpful. He expressed to me that we had to call customer service and have them correct it. Interesting because it’s the overflow line for pizza hut and they can’t make pizzas. The same overflow line, which is the reason he gets orders in the first place. So I asked for a refund which he gave and I was speaking with my daughter on my ear piece and asked her to order Papa John’s ( which will be our pizza of choice as well as family and friends) the manager did manage to say ” enjoy Papa John’s” and I did just that!!! The pizza was fresh and the staff was courteous and kind. I now understand why the pizza hut closest to my area is closed down, if that’s how they continue to do business then closing down may not be a bad thing for them. Oh yeah, I asked him isn’t the customer service representing Pizza hut since they take the orders, his reply, ” they think they are” Shaking my head…so sad
I am writing regarding an incident I had at the Pizza Hut in Warren, Pennsylvania.
I fell in their parking lot after dining in at this restaurant. This happened at approximately 5:45 pm. The parking lot was a sheet of ice and the lighting is very poor.
I fell hard hitting my right side (shoulder, hip, and leg. The fall also jarred my neck and head.
Fortunately no broken bones and I was able to get up and walk with my husbands help. A staff person, a young, very pleasant, woman did come out and ask if I was ok. At the time I was a bit shaken up but said I was ok. She went back into the store without asking my name or any further questions.
I just want this on file that I fell at this property. I do not anticipate any problems but have been advised to write to you.
I am pretty sore tonight but doing ok.
Please make sure your Pizza Hut restaurants take care of their sidewalks and parking lots. I’m 63 years old and just don’t bounce up from a fall like we all do when we’re young.
On a positive note: the staff and service at this restaurant was very good. Our waitress was pleasant, the food hot, and it was clean and followed Covid guidelines for indoor dining.
Got some bad boneless wings was suppose to get a credit they refused to honor I’m disappointed won’t order pizza hut again till they resolve my issue.
How do a write a commendation for one of your managers that has been so nice and professional?
Ordered my pizza at 10:35pm. The confirmation page said it would be delivered at 11:25PM. It never showed up. It’s 11:47PM now and when I call the automated system says their closed. Not only am I starving this evening, but they also charged my card……
The webcite for online ordering in the redeem points area will not allow me to order the last 3 times I have ordered . I end up just paying for it but it is frustrating and problematic . I will lose the points at a certain time and that defeats the point and fun of the program.
On 01-11-2021 at approximately 2:24pm I had ordered a personal size pizza through the drive thru at 5704 W. Capital Dr in Milwaukee WI, because the door was locked I couldn’t go inside. I waited for the 15mins and went back for my pizza, I went back through the drive thru for my pizza I was told that my Visa Card didn’t go through, that I needed to give my Pin number, which I didn’t want to give my Pin number to someone and I can’t come in the building to do my own Credit myself. I was not able get a pizza. I was very disappointed. Thank You.
You really need to incorporate turkey-based products in your menu and get rid of the pork such as turkey baste Italian sausage turkey baste pepperoni not only is it more tasty it’s better for you
Complaint about sloppy service…. Pizza hut decorah Iowa…. I just had a emergency hernia operation so I decided to order pizza for myself and for my sister who helped me… Called up and double checked that they will be able to deliver to my house and my sister’s house and charge me and not her…. which means that I assumed of course it’d be going to my house first.. .. they go to her house….. Then they don’t have the address for my house….. My sister gives him my address….. So I called the store and end up with the same person that I talked with couldn’t understand her name through the mask…… Shields are better than mask when talking on the phone…. Oops sorry I gave it to him don’t know what happened I’ll talk to him when he gets back bye-bye….. Oops sorry is not what I would call an apology nor was any offer made…. When I was initially on the phone she also said darn it I’m going to have to do the math . When I asked her for the total on the two Pizza… Orders.. which was 60$.96 and I had told her on the phone that I would be giving the driver $70 cash…. Which in the small town of decorah Iowa is considered to be a decent tip….. And after this service…. It’ll be 6 months to a year before I order again….. My name is Duane Thorntonand the order was about 5pm on Saturday…. 63 minutes to get to my house 53 for hers my sister….about a mile from hers to mine and hers is about 3 miles in town….lol
I went to your store and tried to order a Beyond Meat personal pan pizza and was told I’m unable to order that size. Then I tried to order a medium and was again denied. They told me I could only order in Large. Forcing someone to order a larger pizza is ridiculous. This really is not the best business practices and doesn’t accommodate your customers choices.
I ordered pizza from my local Pizza Hut in Mena Arkansas on New Years Eve. For $84.94 off the Pizza Hut App. It has charged my card 3 times for that order. I called my local pizza hut and the manager is conveniently never there. The problem has not been fixed and I have called and left messages twice.
I ordered 2 pizzas. I came as ordered, the other was totally incorrect. When I called back I was left on hold for 30 minutes. Called back and have now been on hold for 45 minutes.
Left a review for the Council Grove Ks Pizza hut, got a call back from the manager, she was rude while discussing my issues ……
Hello, my name is Angie Miggins. My daughter is an employee at the #033600 Pizza Hut, located at 115 Village Square…Brandon, Ms. She recently tested positive for covid 19. Another coworker, Mr. Aaron tested previously a week before. She was in close contact with this individual. He was witnessed by my daughter not wearing his mask properly and coughing throughout the shift(week of 12/21-12/25 2020). She tested positive on Jan 1st. There is no blame being placed on her positive diagnosis. My concern is the proper procedures that were not taken due to these positive diagnosis. To my knowledge the store never shutdown for proper cleaning, possibly putting numerous more people at risk for infection.
My wish is for better covid guidelines be put in place and followed.
I just seen a commercial of a stuffed crust pizza for 1199 with no free soda there needs to be a free soda and a cookie quote free soda free cookie get me
The Pizza Hut near me has stopped delivering to my home. I wasn’t given a reason why. I am handicapped and its too hard for me to pick up so I order in. If safety is a concern, I’ve ordered for many years without issue. I’m sure that information is kept on file. I’m hoping they don’t consider mine a bad area because drive time to me is about 5 min. That would mean their store is in the same “bad area”. I miss Pizza Hut but I’ve had to spend my money for pizza delivery from another company much further away who has no issue with my location. Pizza Hut is the only business that refuses to deliver to my location. I am at a loss for reasons. Could you please check into this for me? The store is in south St Louis MO on Loughborough St.
Hello I ordered from your Pizza Hut online bel air rd Baltimore md when the food was bought to me and I went eat it the noodles was hard and the cheese stick over cooked cheese burnt I called the store 4 times without any answer how ridiculous
Your store in Livonia Michigan I came in The location on Middlebelt and Plymouth in the strip mall area with other stores I placed an order on the phone at 7:02 pm 12/24/2020 I placed the order I waited in the parking lot for 25 minutes I walked in your store there was a manager that was at the front counter and a female employee in back whom I placed my order with this man never didn’t acknowledge me nor did he give me eye contact and was pretty much nonchalant and quite rude I must say the first time I walked in I gave him my name he said he didn’t have my order I walked out the store and looked on your door saw the phone number on the store that I called at 7:02 PM Christmas Eve I walked back and tried to show him my phone he didn’t even try to look at the phone number he brushed me off I told him he was very rude and get it together he told me to get out the store his store! which was very rude you don’t talk to customers like that I work in the hospital with patients and if I would’ve ever done anything like that let me tell you it would be my last day that was very rude and unacceptable he then proceeded to argue with me after I left out the store he continue to argue with me and mouth off rude things I didn’t hear everything because I stood out the store at that point…he’s very rude he’s African-American he has glasses he’s a manager he has his hair pulled back in a ponytail his has very long hair and he’s very rude that man kept arguing with me as I walked out the store I’ve never been treated so rudely at a establishment in my life! If your manager at your store location that I just told you about does not like his job he needs to find another job he needs to be reprimanded or fired because I am not the only one he was rude to he was rude to another customer also I saw the interaction he’s very rude and he has very bad reviews on Google about his attitude so this being said I will never spend another dime with your business ever again and I mean it
Searching for an opportunity to do Architecture and Engineering work for Pizza Hut and Franchisees
We will never ever recommend Pizza hut to anybody because of their attitude and not honoring a credit of $15 off our next Pizza and we did that they talied it up it came to $20 we owed $5 they said we owed $20 they don’t even add up right so for that reason we will no longer recommend Pizza hut to any of my ball players or anybody teams activities we do anything
Pizza Hut in Paris, France stole my money and didn’t deliver my food. When I called to speak to a supervisor/manager they said no one in the store don’t speak English. Now I’m here in Paris with no credit card because they won’t refund my money. VERY POOR CUSTOMER SERVICE
I’ve worked for about four years at pizza hut. My manager is singling out people that she doesn’t want there and treating them very badly so they will leave. That way she can hire all of her friends. I feel this is very unfair. I may need to contact the Better Business Bearuo.
I’ve ordered twice from this place and both times they messed up. I called them to tell them they messed up on my order and guy said he couldn’t find my order in the system. I even have an email to prove that I ordered from that location. He didnt want to listen to me at all. The pizza hut is at 515 west Campbell road in Richardson,Texas . By far the worst Pizza hut ever.
Hello my name is Cynthia Lopez I order 2 pizza from one your location and I understand that usually takes approximately 1 hour to deliver but our order was 1 hour and 40 minutes I did the the location and was hung up on 3 times and finally on the 4th time someone who she claims she was the manager was rude and was nicely tell her wanted a refund and she asked why and what was wrong with my pizza so I proceeded to tell her 1st it was 1 hour and 40 minutes late and the pizza was cold and the box was wet which that part was ok problem and this workers said she there were short handed and if I wanted to go work for pizza so I can get my pizza on time after all that I was not nice to her, I have a job in customer service I would of never said anything like that to my client or customer so again I was not nice and did curse at her so she hung up, proceeded to call the location again and she again was rude. I spent 32 dollars for my pizza and expect it hot or warm and within a timely manner. I would like someone to reach out to me for a refund or a store credit to a different pizza hut location. My order was done to the pizza hut at 2808 north main fort worth TX. My invoice number is 85 ticket number 138. Please if someone can reach out to me by email or phone number 817 584 xxxx.
pizza hut store in Columbus, Ga. 31909 Manchester expwy. Columbus square mall. I sending this to you about this stores customer service. My order wasn’t right so I called to let the manager know,. My pizza’s toppings were wrong and they were both cold and hard.. The store manager didn’t give me a chance to explain completely and she said she was sending two more pizza’s. She also said that they would have to get both pizza’s back. Untouched and no piece’s missing, stressing the fact that no piece’s missing and don’t touch them. So I am wondering if maybe they do this so they can resell them or if they keep them and eat them. The latter is not my concern. Resale is. Thank you
Hello, tonight my family and I ordered pizza from the Pizza Hut in Elkton Maryland. My daughter does have a tomato allergy. We ordered one pizza with no sauce. It was delivered with sauce. We then called and complained. They agreed to make another pizza so my husband drove all the way there to pick it up. When he got home and opened it
It was made backwards with sauce and no cheese burned to a crisp.
Out order number was 320122716230800143403xxxx based on the email I received
I feel like we received horrible customer service, did not receive one apology for either error, and wasted gas to run all the way when we had already paid for delivery.
This is unacceptable, even during times like these. I feel as though a refund should have at least been offered.
I have a complaint I called to place a order and was on the phone for half hour to be told they don’t deliver to my address 2 .6 miles away so I called another one and was treated rudely gave her my order and she said to me I don’t understand you and put another girl on phone and she told me I had to order on line for discount I am disable and this was a lot so I went on line and placed order but did not get discount or delivery and I do not drive so I called and again was treated rudely I was up set at this point because my bank was charged 54.64 and should of been half off so I had 65 dollars in my band and it took almost all of it out by this time I was a wreck my sister came and called them about my experience and talked to manager and he said he would give me the half off if I could print the code but I was not able and he said I could not take a picture and make a copy and threw all this experience your customer service was terrible and I don’t have a lot of money being disable and on fixed income treating myself and my sister and her children was costly for me half price was ok but that is not what happened if I would of known this I would of not gotten it for full price and by the time I was done with everything it took me a hour and half to order and the stress I didn’t even want pizza but I made a promise to my sister and her kids and also on line I paid for a tip but when I got my pizza it showed no tip so again that was my last cash I had was 5 dollars so that is what I gave him I don’t like to complain but this experience has left me upset and almost over draft in my bank and my experience was not good at all the food was ok but might just of been I was to upset to enjoy it thank you I hope that I will hear from you about this matter thank you Lisa
On Dec 14th… I called Pizza Hut location on 4350 66th St N, St. Petersburg, FL 33709 at 550pm was placed on hold right away… 15min later I tried calling again… same person picks up and places me on hold again…. 20min later while still on hold I called from my sons number… was placed on hold again… almost 45min later my husband walked in to the location and saw the whole crew playing around while people were on hold for a long long time!!! He ordered 2 cheese pizzas…. came back 20min later and only 1 was ready…. they never even made the second one.. again we had to return in 15min!!! It took us 2 hours to get dinner…. will never return!! This is not acceptable!!!
I expressed my complaint to manager john that pizza was under cooked and my wings were not cooked correctly with a weird smell on Dec.23, 2020 at 2323 clearlake location in houston tx .He told me no problem next time I order ill have a 35.28 dollar credit to replace my order.I called back same day to redeem my credit but the gm kristen that was there told me that I dont have any credit.Can you please help because the manager and gm was really disrespectful to me by not considering my feeling are situation.I have been a valuble customer for the last year are so! Can You please help me resolve this problem?
How does a Pizza Hut, in the same area as other Pizza Huts, get away with charging almost double because they’re in a different franchise? Aren’t there standards that accompany use of the Pizza Hut name?
My husband just went to the Pizza Hut located on Walpole St. in Stafford, VA and was physically threatened by an employee who claimed to be the manager. Who in your organization can we talk to about this?
Just treated my family to the triple treat box,severely disappointed in the fact that it’s just a big box with three pizza boxes stuffed into it. Not even close to advertising depiction.
I had ordered a carry out Triple Treat . At the time of ordering, I explicitly stated to not forget the Marinara sauce. When I picked up the order, I had asked the pizza representative was the marinara sauce inside the box. She stated yes. When I got home the Marinara sauce was not in the box. I called and ask to speak with the Manager, named Faith. Faith was so rude. Never have I seen a manager so rude. Please call me for details. My Cell# is 678-357-xxxx. Been a client at this location for over 20 years, located at Woodstock Georgia in the United States, off of HWY 92. I will never shop at Pizza Hut again as long as she is the store manager.
We ordered a 2 meat lovers pan pizzas (one with out sauce and one with) with a coupon from the Chesnee SC location. My husband did not check before he left and we live 25 mintues away. When he got home and we opened the boxes they looked like only two meat toppings (very sparse amount) no sauce on either and thin hard crusts That you couldn’t even chew) . If this is the way you do people who pick up and/or because we used a coupon than its no wander Pizza Huts go out of business like the one on East Main Street in Spartanburg, SC. We won’t be going back. I can get a better pizza at Little Ceaser’s.
I’ve always like Pizza Hut, my son has also worked for Pizza Hut. Well sorry to say, I wont be ordering anything from Pizza Hut. I received a doughy mess. At first glance the pizza looked to be done. But after taking several bites, I aware this pizza is not cheesy, it’s now done. The inside of the pizza was doughy. Not to mention that they forgot one of our items. I was sick all night, thank goodness for Pepto. We requested a refund, and still have not received it. Horrible Pizza as well as customer service. During this time of Covid-19, we don’t have money to waste. Especially, when you now have paid over $30.00 dough. It’s just sad…
I visited Pizza Hut on 4388 Dowlen Rd Beaumont TX and the customer service was very horrible and rude. First I was left on hold for more than 5 minutes and second I was asked what’s up instead of how may I help you and received no professionalism at all. Very disappointed 😞 n Pizza Hut. I may be reached via email or by phone 832-265-xxxx. I look forward to hearing from someone soon.
Thank you
This vegan substitute is bs and is medically proven to throw off the hormonal balance of men causing depression, geneoclomastia, gender dysphoria and much more. Stop pandering to a tiny percentage of the population (vegetarian/vegan) while actually hurting their health. Its pathetic. Keep it up and I will switch to another pizza provider. I get propoganda adds for this like 6 times a week.
Ordered delivery at 5:07, no pizza by 8:00. Was told it was mistakenly put in as a pick up even though I put a tip. Now they are remaking it. 3.5 hours later.
I ordered pizza the other day it was a brownie cinn rolls and 4 20 oz drinks total was 24.75 i vheck my banl statement it was 27.75 i did not tip driver on the recept the driver stacy wrote it in on her behalf
I am trying to call the headquarters of Pizza Hut either the number keeps disconnecting me or it’s not even a complete phone number I live in Fairborn Ohio and had a bad experience last night I would like someone to call me back at 937-776-xxxx thank you
On several occasions I have placed orders with a local Pizza Hut in Little Rock, AR and on both visits my orders have been wrong. Upon contacting the location (the same on both visits) I have encountered rude workers! After informing them that my orders were incorrect the responses received were very unprofessional and did not exude satisfactory customer service.
As someone who has over 20 years of customer service experience I would strongly encourage that the staff along with management attend some type of training on how to speak with and handle customer issues. Attending training on how to effectively communicate with customers would be exceptional.
After my most recent encounter with the staff and manager (last night) I am happy to say that I will definitely not visit that location. I may however attempt to order from another location because clearly the location less than 5 minutes from my residence is not the best fit for me and my family. And furthermore, what type of manager argues with a customer?
Here’s some information from the ticket from yesterday:
Ticket 107
Server Ruby
Unit # 001394
11/30/2020 18:30
(501) 221-xxxx
Thanking you in advance for your time and attention regarding this matter.
Best Regards
Ok so my complaint is that one of your managers in the Pizza Hut at Carthage, NY on Franklin Street. Goes by the name of the Nichelle Ellis. She is constantly threatening me hoping I die and calling me obscene words through text. And honestly I don’t think she deserves her position. If you’d like proof I’d love to give you the proof you require.
I was being trained. Worked alot of hours. 100 to be precise . Me and the manager had a disagreement he was the one clocking me in and out. I got paid for half the time I worked. I’m going in to quit today. I’m can’t work for someone I can’t trust
My pizza was over a half hour late and burnt and dried out the boneless chicken wings were pink and cold I have pictures I tried calling and they kept hanging up on me I want a full refund no free pizza the pizza did not get ate at all I had to go elsewhere
This Pizza Hut in st Martin ms is a joke manger are very rude and customers are out
Just wondering if Pizza Hut provides employees with hazard pay under the Cares Act that was federally voted in to help their employees that have been affected by Covid19
We just had the most unbelievable experience with Pizza hut in duncanville. We placed a delivery order online. It showed up late and it was wrong. I have a medical problem that does not allow me to eat certain foods. They did not deliver what we ordered. And when I called to talk to them about it it actually argued with me. I ordered two orders of wings and one was no sauce and the other one was teriyaki sauce, they delivered one order with hot sauce on them. They proceeded to tell me that I only ordered one order of wings. First off I know what I ordered. I told them okay then just give us the teriyaki wings that we ordered my daughter is on her way up there to pick them up. At that time they said nothing about needing to bring the hot wings up there. When my daughter got to the store they argued with her and refused to give her anything because she did not have a receipt which was never given to me and she didn’t bring the hot wings back with her. The female told my daughter I am not fixing your order I am not doing anything for you and handed her a receipt.
My husband and I went to Pizza Hut at1950 Cleveland inns plaza, we ordered 2 pizza’s A large supreme and a large meat lovers, we waited for 1And a half hours, and as we waited, (the whole crew was playing in the back) my husband ask was our order ready, they forgot to put it in the oven. We are so disappointed in Pizza Hut! Please contact me. 614-516-xxxx or email ,thank you
I was going to leave a complaint about the Red Oak, Iowa pizza Hut but after reading all these complaints, you have bigger problems than my complaint. I will be surprised if pizza Hut lasts much longer. No wonder the company is going downhill with the management you hire for these stores. Seems a little training in customer service would be beneficial
Tried to call Corp. Numerous times Never answered. Purchased 2 pizzas had sausage that tasted sour and also had a disgusting smell. I was sent coupons on Ref. #0102488540 Because of CoronaVirus and being high risk we didn’t feel safe eating take out food. My coupon expired on July 5, 2020. After finally having someone answer my call
I was told by a rude woman there was no way they would replace the expired coupon. Under the circumstances with Corona there shouldn’t be an issue replacing my coupon in fact I should have been sent a refund. The woman I spoke with was being very difficult. She said my reference # was never on her system. I have the letter right in front of me. Then she said the store I purchased the pizza at is no longer there. Yes they are, she insisted I give her the zip code I said I don’t know the zip but its 69th Street Guttenberg, NJ she argued with me they’re no longer there and kept insisting there is no record of my coupon and hung up on me. If this is the way you treat your customers during this crisis I will be sure to post this on Tiktok, Facebook, Instagram, and snapshot. Don’t sell people pizza with smelly rotten sausage.
I ordered a pizza box this evening and i didnt get sauce for my bread stix. I had to drive and pickup due to over two hour delivery time. I love pizza hut pizza, one of the best in town however it seems like every time i order i have a issue. I really dont want to stop buting from you but i actually drove my car in the dark to pickup without tail lights thats how much i live your pizza.
Ok my name is Gary DeCavele I ordered a large pizza and pasta and cheese bread sticks and I did not get the cheese on the bread sticks but I called them and the manager said they would go ahead and replace them and then give me store credit for them and give me 2 large free bread sticks with cheese for me but I don’t get them at all and I got a small order and they were so hard and the box was not sealed and I’m not happy about that so I could get the cov it 19 and it was at the store in deso Kansas so if you can i live in olathe Kansas my zip code is 66062
I’ve had several issues with the Forestdale location. Everytime I call to place an order I’m unable to do that. Management tells me that I have to order online. I ordered online today and they told me they have no drivers. I love pizza hut and can’t understand why this manager is still there.
we called the Pizza hut in Box Elder South Dakota and they acted like they didn’t care that one of their drivers made a motorcyclist wreck right in front of us and we feel that should be dealt with but the manager don’t give a damn
July 29, 2020
Order #3200729175019001311008856
Pizza Hut Quince Road, Memphis TN
(1) Wrong pizza was delivered (3 topping instead of Supreme)
(2) Pizza was dry
(3) Pizza was cold
Stuart, Fla. Store is so short staffed there was 2 people running the entire store. It was the worst pizza order I’ve ever had delivered. Triple mushroom, onions on half. There was 16 thin slices of mushrooms on the entire large stuffed crust at delivery. I got charged for triple mushrooms. When I arrived at the store location to speak with the manager, he was on the phone apologizing to another unhappy customer. The girl making the pizzas was of spanish decent. Obviously not educated enough to read English on a pizza order ticket. I felt so bad for the manager. He was so beside himself with frustration that he asked me to write this review to you, in hope of getting proper employees and more hired hands to properly handle running this store.
How to contact the company head office If I don’t have a cell phone? I will like to submit a complaint online by my email address, or an online form if possible. thank you.
I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.
Your add said 5 line up I went to pizza hut in Parkersburg WV and I ask for a two pizzas they told me 5 dollars and up so I wanted it then they will be 6 dollars and up you need to change your advertising and the worker ignored me and walked away pike street pizza hut in Parkersburg WV that was rude I will never order pizza hut again
Pizza hut has always been my favorite pizza ever since i was a young child. I would argue with anyone about them being the best however after last nights encounter with this company I will never waste another dollar of mines with this company. No one deserves such DISRESPECT! I called and placed an order at 9:12 pm and sat in my parking outside the store location for thirty minutes. I received my total over the phone which was $22.00. After I went in the location to pick up my order after waiting outside i was told that my order was never taken. My friend who I was with also walked in the store location as i ordered on the phone and told me that the store manager who took my order slammed the phone down after hanging up with me as if she did not want to do her job. After this store manager told me she did not take my order and that it was somewhere in the cloud of customer service, I then again called the same phone number to ensure i was not delusional and had called the same location thirty minutes before to order. AGAIN she answers the phone. At this point i leave pizza hut because I was not offered a resolution for the location dropping the ball and inconveniencing my time. After a few minutes I return to the location to place a new order and also follow up with the manager since she claimed that she could call the customer service center to find my order that she had taken. Meanwhile she is counting dollars over and over again since she is not in control of this situation and need to looks like shes doing something in er job description, I assume so that she can close her shift and head home so she is extremely disrespectful as she speaks with me. When I ask her to place my new order she tells me ” well I’m not calling the customer service number now to locate your previous order” after standing in this location for another 15 mins I ask if my new order has been placed and she does not say a word i proceed to ask the next male employee behind her who also was passed the phone when I called earlier trying to find the mysterious cust. service location to locate my order. At this point the male employee is making faces of disgust and never not once opens his mouth to offer any assistance as i ask him if he can look on the screen he is standing in front of which clearly shows orders coming in and being filled. HE never answers me and just instead starts to say disrespectful things. When i ask him if he was the male on the phone who answered the phone ans passed it to MICHELLE -location manager he starts to say things like you are too loud and dismisses my every question. He becomes very vulgar and physically threatening when I say he handled the situation like a punk as a man speaking to a women in a situation like this. Pizza hut has never crossed my mind to be such a disgusting company to do business with. Your employees dropped the ball, then became blatantly disrespectful as opposed to offering any solution. I have never in life been disrespected by someone who possesses the education of a middle school child and green hair. I also have videos, because the amount of disrespect had to be seen to be believed.
I placed a order to Pizza hut on 4803 trimmer Rd suite A Killeen tx 76542 on September 28 the at 8:41 pm . My order number was 3190928204149001331028350. And I placed it online and put in the address 810 central Texas expressway Killeen tx 76541. The online website still put it to be sent to my address 3901 Cantabrian Apt C Killeen TX 76542. I waited one hour then got a call from my cousin that it was at the door at home. And my cousin told them that they had the wrong address and I never got a call saying that they went to the wrong address. So I called and they told me that I had to order all over again and the lady that I was talking to was very rude about it and said it was not they problem that it was wrong a d I had to order all over again. So I said that it was not my mistake and explained to her what happened and she just hung up on me . So I called back and talked to the manager and then he started to tell at me and argue with me instead of trying to fix the issue and told me that they would not fix my order over again instead just heat it up and send it like that and I told him that was unexpectedly wrong and he said that it was not his problem and told me to call the owner but since it was late is would have to wait. And hung up on me again. Now I have been a long custom with pizza hut for a long time and I am never going to except that disrespect at all . They not only try to fix it but told me I was gonna have to either call back tomorrow and order again or call someone else to get pizza. I’m not sure if this is how your company treats your customers or what but I felt really disrespected and my children went hungry until I got them some good in there bellies. My name is detusia pace and I am very angry about this.
I have been ordering delivery orders from Pizza Hut For Many Years, And I’m Not The Type Of Customer Who Ever Complains! I Also Give The Driver A Tip! On Sunday, Sept. 29, 2019 – I Have Placed A Delivery Order For A Delivery Order. I Ordered Online And Watched For Over One Hour, The Computer Screen Showed The Delivery Was On It’s Way, And After Over One Hour The Computer Screen Went Blank. A Message Came Up On My Computer Screen Stating You Must Call Your Pizza Hut And Place A Re-Order! I Called China Moon Restaurant And Placed An Order With Them, My Food Arrived In Twenty Minutes, Before The Pizza Hut Order Was Delivered! I Was Really Upset, And Informed The Driver To Take The Order Back! I Never Complain, But This Was The Worst Service I Have Every Has With Delivery Food! Sincerely, Keith Cormier Phone: 754-265-xxxx JT Auto, Inc. 4xxx N. Dixie Hwy. Oakland Park, FL. 33334 Phone: (754)265-xxxx
I ordered a pizza from the Trimmeir Rd Pizza Hut in Killeen TX, They didn’t cut the Pizza the way it was ordered so I called the manager and she sent out another one, but it was cut the same way, It is pretty bad when they can’t get the second pizza right after talking to the manager. I sent both pizza’s back and had them give me a credit back. I guess I’ll have to got Domino’s to get a pizzza the way I want It.
Ordered the large 3 topping pizza for $7.99, went to pick it up and was charged $9.93. I asked the guy how did an 8 dollar pizza turn into a 10 dollar one. He told me that I chose a pan crust which was a dollar more. I told him since he offered an option on the crust, he could have told me that it cost more. He replied by telling me that that’s the way Pizza Hut operates their marketing ploy. I will send a copy of my receipt and a letter to the Federal Trade Commission and get in touch with my lawyer to see if I can sue under the Deceptive Trade Practices Act because I experienced the same problem with the Two for $5.99 promotion.
Just picked up a carry out order from the lancaster oh memorial drive location. I used a debit card to pay for my purchace. When I got home I called my bank to review charges. I realized there was another 20% added to my bill. I did not leave a tip as it was a phone in pick up order. Can you tell me someone didn’t actually write there own tip in. I called the store and the supposed manager told me it was a charge from my bank. Really???? My bank doesn’t charge me 20% on anything. I don’t want this happening to anyone else. You need new management in the lancaster store
Never order from them again. Never will recommend them. I paid paid 25. For a cold burnt Medium no toppings pizza. Could not eat it. Was told that they would remake it. I just wanted my money back. Was told that they only gave Credit. No refunds! Against the law!!!
Tried to order on line during the NFL game. Too times. Took over 30 minutes and then it said to call. Tried to call several times missed more than 45 minutes of the game. Someone finally answered and was told that my was almost ready. It came cold and no extra cheese or pepperoni and burnt. Cost 22.00 + tip. Took 2 bit’s. Really bad. I was going to call but wanted to watch the game and not spend the whole night on the phone. Called a few times later. Call was dropped several times. The manger was rude. I just wanted my money back. He said that I had to bring it in or he could remake it. At 9pm he said I would receive it in 30 minutes. I waited a hour. Called Pizza Hut and he said he GM told him to not remake it and to tell me that I had bring it back and their policy was to only give credit and I had to bring it back at his GM’s convenience. That is against the law. I will never order from them ever again and I am taking it back and demanding my money back.
No!!! Credit!!!
First I’d like to say, I enjoy having my weekly Pizza from Pizza Hut.
However, I have a new variation related to how the pizza could be enhanced.
Here’s the variation:
After the Pizza has been cooked it could be placed on a pan , griddle or other heated surface so that a slight bit of toasting can be applied to the base.
Give it a try and you will not want your PIZZA HUT pizza any other way.
Been eating at Pizza hut all my life,not any more…tryed to order a pizza on live and also called …..what a joke,patch you thru to a long recording to listen to,then someone finally comes on the phone…oh yea that is someone at a dispatch center,in a bit we will connect your call….25 minutes later to check on your pizza etc…get real guys…
Why did you change your pizza sauce recipe?.the later recipe taste like merely tomato sauce out of can.very disappointing. Your pizzas was previously considered the best in the world by me and mine.☹️☹️
I got couple large 4 toppings pizza at ceredo pizza hut when I got it home it was to burnt never eat there again it was a waist
I placed a order July 13th and it was an hour late and i was told to call back Monday but wasnt told that i had to place order or get refund that day now i call back the next day to place order now its too late this is unacceptable i will never order anything from pizza hut again
In November of 2018 , I went into your pizza hut it was a sat. And it was raining, I walked as it wasn’t to far. I placed a order that totaled 14 47 my servers name was Ashaly, in Coushatta La. When the order was ready I was told I had only ordered one pizza and I had ordered the 2 for 5 deal plus a two liter drink.. the on duty manager..was more that ride she said this is what you ordered and all you are getting told me too get me out and never come back. I have meanal health problems and talk too myself at times. It was a very rain day and I was wet and pacing while waiting. I contact Ed your corporate office with never a return call. The manger I last spoke with after over six months of just trying too get a refude, the women never even offered a free meal, I was given 15.00 and not even a I’m sorry you where treated this way. I went home upset cried for five hours needless to say on a emtpy schoma. I am still upset about this matter. Could someone please contact me…Marla trewolla. It should have never have taken over six mons months just to get a refude, I am seriously thinking of contacting a attorney.
We stopped ordering from pizza hut and following is the reason why.
When we called for a home delivery in Onalaska, Rose Street, we were told we had to call the call center then we were connected back to the Onalaska one and gave them our order and then we were told that they no longer deliver to our address that we would have to call Holmen’s Pizza Hut and after trying to get our order in they told us that a whole bunch about we don’t do this and we only do this when your ordering a deep dish, finally my husband said forget it. And the last time we ordered a carry out we told them we wanted LIGHT ON THE SAUCE and when we got home with it (we didn’t look in the box) the pizza, believe it or not but this is the truth…….THERE WAS NO SAUCE ON IT AT ALL, yes, now who can be so dumb as to think someone wouldn’t want any sauce on their pizza.
Oh, and a couple years ago we order a delivery and, after about an hour, we got a phone call and the person who delivered our pizza thought she had her car in reverse and it was in drive and she ran into our garage door which ended up that we had to get a new one. She had insurance but what if she wouldn’t of called back, how would we have explained this to our landlord not even knowing that it happened.
To whom it may concern… I ordered a pizza as carry out at the Pizza Hut Cherokee, Iowa location. Got home to eat it and found a hair in the pizza. I called the Restaurant to tell them about the incident and was told they would not do anything about it because a couple of hours had gone by. This is not right! Any person in the back cooking should be wearing hair nets and not to mention gloves. Neither of which they do!
I ordered my food from Pizza Hut approximately over an hour and half, called after about 45 min, girl said it was on its way…. never arrived. Called again after an hour and 15 min and now they’re saying it’s Carryout, dang it I hit DELIVERY and I entered our address, now I speak to a boy at the store that is just stuttering on phone, has no phone etiquette and claims to be the Manager, wth Pizza Hut?
Pizza Hut and Columbus Ohio on Cleveland Avenue at the Northern Lights location never stays open till midnight on the weekends as it states online they do. I tried to order two nights in a row approximately 11:15 p.m. and the girl who answered answers the phone thank you for calling Pizza Hut we’re not taking any more orders how can I help you. I said how can you help me if you’re not taking any more orders she said I’m sorry we’re closing down so we can clean and be out of here by 12. I said how late are you open she said 12 I said well then why don’t you post that online that you close at 11:15 p.m. and you clean from 11:15 to midnight so you can get out of there. I’m a GM of a restaurant and I find this ridiculous. If I was running a pizza Hut and I was told my store closes at midnight I would take orders up until midnight you can clean as you go and be ready but apparently this crew can’t. I find this hard to believe cuz I’m not the only one that says this I’ve spoke to other people and they said they get the same answers when they tried to order. I even had my sister call back up there thinking maybe I was just crazy but no the girl went as far as to hanging up on my sister cuz my sister asked for a manager. I’m very upset and like I said this is not the first time this is every single weekend when I try to order one day I may get a true manager in there that actually makes their employees work but until then I’ll just keep trying I guess. But I also will spread the word I will tell everyone not to order from that location just for the way I was treated cuz as I said that is ridiculous to be treated that way. Maybe their employees should be retrained on how to clean as they go and keep taking orders up until the time the store should be closing please send me all the names of those employees just in case they was to apply where I am the GM so I know not to hire them cuz I clearly would never hire someone that would answer my phone that way. Also as a GM I would wonder why I’m not getting cells from 11:15 to 12 I would question that apparently it’s not question their cuz this is been going on for some time now thank you for listening to me have a good day
My sister and I went to eat at Pizza hut in London ky… Let me tell you the carpet in that store is very disgusting, it just as black as black could be! How is one to go eat and enjoy a pizza with that nasty floor? I was told it’s been like that for years, why can’t that carpet be replaced and so at least you could be able to enjoy eating in a clean place!
Needless to say we walked out!! That’s really sad,!! You lost a customer for sure!
I wanted to talk to someone about pizza hut i worked for the pizza hut in newton north Carolina and they terminated me because i helped a employee how to clock in and the manager diane said i can help her the employee clocked in on her own and the day i was supost to work the manager took me outside and said she needed to talk to me and she said they have to let me go i said that was not fair because i helped a employee so she could clock in the fired me no warning no writen warning just terminated that is not fair i wantes to know what i can do about this my name is chelsea
. I need to speak to someone immediately. Over the manager at the Lenoir City Tennessee Pizza Hut communicate w someone as this store is being run into ground. Closing early, 3. Hrs, turning off internet/phon, sending deliveries tto Doordash when not needed. These 3 items reported to store corporate and nothing done. Mgmt called employee . Employee threat another employee and phones/internet turned off. Six total emps. 3 mgrs 2 drivers (one of which just dropped 5 down to 2 I am the other and although I am 57 w severe knee arthritis. Have family/3 daughter and full time job of 29 years is scheduled 9 and every shift crept m-f day and 1 dishwasher) head mgr left to da at 5pm leaving 1 yes1 employee and we are in busy shop center and next to giant amuse park. Then I came in so 2 emps. Instead of delivery I am doing dishes/mopping etc lady came in tonight to complain. 2 days row internet shot off and phone not answered. Then couldn’t get online coupon or delivery. Yesterday customer complained to me why delivery takes 45 mins even though they are next store. Why, because that is our area?? Instead of fresh hot food gets food on hey for 30 mins and actually drives past hut right there. My tips a week were 550 now 225 although scheduled 4 more shifts and earlier and later than normal hrs as few delivery as phones off or internet off and mgr clueless sendin 3 delivery to Doordash when I stand there or makes me take 2 runs 8 mile round trip each in pouring rain separate even though 2 blocks apart and 2nd order late. Or take 1 hr delivery out of area causing whole night bad service. The only 2 drivers sched together mon/tues night the slowest nights but rest of week alone. New mgmt caused all other employee to quit which they knew would happen when great mgr let go so area mgr could put wife there. 10 days ago and not one person hired since. Tomorrow again me and mgr that’s it so I have to rush out of $40 hr sales job to wash dishes make no money as not delivery. Daughter grad high school and went vaca expecting me send money. Now stuck at shore no money. Last 4 months spent 45k yes 35k on cars. Repairs rentals and now no money to pay. New area mgr touched my face and yanked up my mask 2 days ago. Why make us/customers masks? State rule ended 2 weeks ago. Inspection other day. Area mgr told me sit in booth over hr and don’t move shut up.
I was in your Livingston location last week I can’t recall the exact day but your manager there was in the bathroom shooting up something into her arm. I walked in on her on accident. She didn’t seem to care much about it either. I dont know but I feel maybe the local newspaper will be next to hear about this if that manager isn’t fired. I don’t believe anyone in town will feel comfortable going there to eat….taking their kids there….etc. This will get out to the public soon. Sorry. Thank you for your time.
Tried in house but that does not work as mgr and district manager are married. Conflict of interest? It is a franchise but still face of Pizza Hut. I have ordered from the Lenoir City Tennessee Pizza Hut like five times but every time I go to order the manager in that store uses horrible language to my children or in front of my children and will not take our order how can Pizza Hut still employee somebody like that after they’ve had so many complaints on them I have read so many complaints about this woman and she is still in that store me and my children had just moved to Tennessee and whoever had our number prior to us getting it I guess they didn’t like her so I guess they think it’s okay to take that out on me and my children I don’t think so I have complained to the corporate office if something is not done about her my attorney will be contacting them for the way she was speaking to my 10 year old daughter do not order from the Pizza Hut in Lenoir City Tennessee it is nasty there’s a hair in my food one day and if you call and complain she cusses you I had 400 points on my account they canceled my account and took my points after my family has ordered I don’t know how many times from them prior to us moving here and I saw cockroaches on the floor there it is nasty they don’t clean it just saying
I was just watching your Pizza Hut commercial. Is it really necessary to have her any “Oh my God!”
I’m offended by that and I think it’s the first commercial I’ve ever seen use that fraze.
Tried to call in a order and was put on HOLD for 5 MINUTES! Called a second time and was told to please hold and then got hung up on! Me and my family loves pizza hut and giving that this pizza hut is the ONLY ONE in town. We are very disappointed with the service this pizza hut provides. We have other pizza places in this town but only 1 pizza hut. Pizza hut is better then the others and it makes me upset that they don’t take the service of their customers seriously. I think attention needs to be paid by higher management on this store in shawnee, Oklahoma. Even though it is stressful ordering pizza over the phone, I will sadly continue to order for this place. I wish it was easier to call in orders and not be placed on HOLD or HUNG UP on.
I went to the pizza hut in spring lake nc and their was black mold on the ceiling in the dinning room after I left I felt sick. just a heads up please have this taken care of. thanks
There is a Pizza Hut at 11449 W 63rd St, Shawnee, KS 66203. This location needs to be re-staffed or closed. They seem to have difficulty getting orders correct, the food is less than sub par and the service is even worse than the food.
I have ordered from the Lenoir City Tennessee Pizza Hut like five times but every time I go to order the manager in that store uses horrible language to my children or in front of my children and will not take our order how can Pizza Hut still employee somebody like that after they’ve had so many complaints on them I have read so many complaints about this woman and she is still in that store me and my children had just moved to Tennessee and whoever had our number prior to us getting it I guess they didn’t like her so I guess they think it’s okay to take that out on me and my children I don’t think so I have complained to the corporate office if something is not done about her my attorney will be contacting them for the way she was speaking to my 10 year old daughter do not order from the Pizza Hut in Lenoir City Tennessee it is nasty there’s a hair in my food one day and if you call and complain she cusses you I had 400 points on my account they canceled my account and took my points after my family has ordered I don’t know how many times from them prior to us moving here and I saw cockroaches on the floor there it is nasty they don’t clean it just saying
GET BETTER SERVICE IN THE lincoln village area of Columbus ohio. My 1st time to order was a 2 1/2 hr wait on Sunday which isn’t exceptable at any time and a 1 1/2 wait on a Monday night which is still no exceptable. Needless to say I did not order on either night and will not be a pizza hut customer. I like your bread sticks as they are the best around but to wait that long to get a pizza and bread sticks is not going to happen ever. It seems to me that you need more employees and delivery drivers if that is the wait every night. You may lost many customers by the wait time. I will not try again to get an order!!!!!!
i HAVE TRIED TWICE IN TWO DAYS TO ORDER FROM YOUR LINCOLN VILLAGE LOCATION IN COLUMBUS OHIO. THE FIRST TIME THERE WAS AN 2 1/2 HOUR WAIT FOR DELIVERY AND TONIGHT THERE WAS AN 1 1/2 WAIT FOR DELIVERY THAT IS NOT VERY GOOD SERVICE. I DON’T USUALLY ORDER FROM YOU BUT WANTED SOME BREAD STICKS AND YOURS ARE THE BEST BUT IT SEEMS LIKE I WON’T BECOME A CUSTOMER WITH THE WAIT TIME YOU HAVE FOR DELIVERY. YOU NEED TO HIRE MORE WORKERS AND DELIVERY DRIVERS IF THAT IS YOUR USUAL WAIT TIME. YOU WILL NOT HAVE MY BUSINESS AS I CAN GO ELSE WHERE TO GET A PIZZA. NOT GOOD SERVICE!!!!
Get off your Fat & go get it!
Alway like your pizza until tonight. Ordered two large pizzas One thin crust (eatable) One hand tossed (not very good tonight) The crust was the worst pizza crust I have ever ate anywhere. Let me rephrase that (tried to eat) It wasn’t fluffy like usual it was more like it was run over by a steam roller and undercooked. It will be a while before I, suggest Pizza hut to anyone again. Really wasn’t sure if I should let my dog have it. I hope I still have a dog in the morning. I have never had a problem with Decorah, Iowa Pizza Hut before, but I think the reason my dog was licking his butt was to get the taste out of his mouth.
Sounds like the burnt rubber puck of a pizza we got! The other one was so raw it was inedible
You can not get their employees to help when it comes to you tell them you order it on line and you get charged full price not the on line price.From $23. 99 it was 34.73 wow. On line is not the price.
Hi
Sorry this email belongs to pizza hut Pakistan but i m sure nobody will reply or take this seriously at provided pizza hut Pakistan email address so kindly if this place didn’t able to help me then do guide me to where to put complaints for which i can get an answer
Wish the best for pizzaHut Pakistan hope the company sold the brand or transferred it to some incapable peoples as heard when the head is rotten effect goes down to everybody my number is 03008477784 and made a call at pizzahut on 1616hr 17 june and then afterward 1626hr and later 1640hr nobody is capable enough to handle call and everybody put the call on hold or tell a routine story but nobody is giving answer the lady who took call put it on hold since 35min and every time i asked her to give call to someone senior as she didn’t even know to answer or handle call surprisingly she is not good in urdu or even english if there is anybody reasonable sitting do listen the log of this call or call related to my number 03008477784 right now lady humna is handling call she said she belongs customer call dept karachi and before her mr shoaib picked the call who committed for a call back in 5min which didn’t happen this lady also ask the same but i refuse as i know nobody will call back as when Call handling is of this level then company knows the managers or incharge who trained them knows their capacity’s i just require least a proper answer but nobody able to answer now i want a proper answer and responsibility fixed on concerned person as my order was placed online at 1547 and afterward its a nightmare that followed worst worst and worst Kindly replace if you have any senior or place one if you don’t have any pathetic sick and aziat hud sai ziada as its pizza not piece of clothe for which one can wait that long if anybody here understands food business then for food their is mood and without mood that is not food
Regards
Hasan