Ashley Furniture Headquarters
Ashley Furniture Headquarters Contacts.
Corporate office address, contact information and phone numbers for the Ashley Furniture Homestore Headquarters.
Write a review or read complaints from other customers.
Ashley Furniture Headquarters Phone Number and Address.
- Company Website
- https://www.ashleyfurniturehomestore.com/
- Corporate Address
- 1 Ashley Way
- Arcadia, WI
- 54612
- Company Contact
- Todd Wanek
- Position
- CEO
- Phone Number
- (608) 323-3377
- Fax Number
- (608) 323-6008
- Twitter IDs
- @AshleyFurniture
Ashley Furniture Email Info – Ashley CEO Email Address:
Todd Wanek | President & CEO |
| Ashley Furniture Ceo Email | ecustomercare@ashleyfurniturehomestore.com |
| Ashley Furniture Corporate Phone Number | (608) 323-3377 |
| Corporate Website | https://prod.ashleyfurnitureindustriesinc.com/ |
| Kroger CIK Number | 0000056873 |
What is Ashley Furniture’s Corporate Office Phone Number?
Ashley Furniture’s Headquarters phone number is: 1-608-323-3377.
What is Ashley Furniture’s Customer Service Phone Number?
Ashley Furniture’s Customer Support phone numbers are: 1-800-477-2222 or 1-866-436-3388.
How do I Contact Ashley Furniture Customer Support?
Call the numbers listed above or contact Ashley Furniture via:
Use the Ashley Furniture Email Form to ask a question.
Asheley Furniture’s customer support email address is: [email protected]
Ashley Furniture’ Contact Us page can be found here.
Contact Ashley Furniture on Social Media:
Ashley Furniture on Twitter: @ashleyhomestore
Ashley Furniture on Facebook: www.facebook.com/AshleyHomeStore/
Ashley Furniture Executive Team.
Founder: Carlyle Weinberger
CEO: Todd Wanek
CFO: Dale Barneson
COO: Dwain Jansson
DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.
Please add your review or complaint below.
Nobody ever answers or returns calls at the 77380 store. I can never get help via the online chat since I purchased in store.
We bought almost $9000 worth of stuff from y’all in the sales lady told us we had 30 days to return the mattress if we were not satisfied and your online policy says it to She said we could get a refund we don’t want to bring it all back just mattress it’s way to hard for my husband to sleep on he has fibro she told us we had to sleep on it 30 days and then we could just exchange it but not get a refund this is bad buisness we only had the mattress two days and we bought the 309$ sheets to cover it so we would have warranty
Yes good afternoon, my name is John Broussard. I received a letter informing me that I have a store credit of 280 dollars. Don’t want to buy anything at this time. But you guy are sending my money to a comptroller. Could you just mail me a check. It would be appreciated.
No one can give me info on the couch I ordered! Paid in full and haven’t received!
Spent $4000.00 worth of furniture, paid for it, and they never brought it to me and nobody answers the phone
Advertisement on TV of two unsupervised children running through the house and jumping into a swimming pool . What happens if your commercial or advertisement intices a child to follow through what they are seeing on TV . What I see is a dead child , floating in a swimming pool . Someone needs to take a serious look at the negative results that your promotions may unknowingly encourage !
Yajaira cantillano works at Colton store she is selling your customers personal information she is a very dishonest person she steals credit card info and she cheats the company out of your money beaware
Had a delivery not successful missing the correct size railings. Didn’t get a call back from anyone to tell me when they were going to deliver the right one or remove the boxes that they left my salesman made a mistake on the order . I have a $2600 mattress sitting on the floor because I don’t have a bed to put it on and now they’re telling me corporate’s gonna call me on Tuesday or Wednesday. This is Sunday it was delivered on Saturday I would like to be compensated for delivery fees.
Worst customer service team I have EVER interacted with. It should not take 20+ minutes for my wife to authorize that I can speak to someone about our account. We are trying to get statements MAILED to us. I spoke to someone regarding the account (strange no authorization was needed then) and was told they would be sent. Still no statements since June 2022. If by any change a payment is late, I fully expect it to be forgiven and all penalties removed or waived.
Pathetic
The GBS warranty service is absolutely a scam. I will never purchase furniture from your company again as a result.
We bought a king size bed and it was delivered on Oct. 12th of this year. Around a week later, the right side rail became detached on the side where attached to headboard. After inspection, we found only ONE of FIVE screws was holding it together. The other 3 sides had all 5. I called the store in Hunt Valley MD where we purchased. They asked me to send photos. They supposedly ordered some parts and told me they would be sent to me then the assembly company would send someone to repair by November 14(today). I never received anything and I doubt they were ever ordered. I called again today and they had no information!! I asked to speak to a manager and they said they were not available. I was told they only communicate with the assembly/ repair company by email and they could not phone them as I requested. I asked to get a phone number for someone who could help me. They gave me a number for corporate headquarters. I spoke to someone who called the repair company and was told it would be early December when the parts should arrive. I am getting a complete runaround. I would just like for them to replace the bed since the repair is such an ordeal! I am very disappointed that a company as large & widespread as Ashley has such terrible customer service.
have broken chair
I bought 2rocker recliner chairs just before covid i noticed that my husbands chair is not the same chair has same material.when he sits in it ,it looks like he is slouched in the chair but he is sitting all theway back the chair is bigger.i have tried to call store is covered for 5years but all i get is the run around i want the chair replaced for the right one. Poor customer service
I had the worse shopping experience ever today at Ashley furniture upon Orland. Know one would assist us, when I went to front desk it’s just got worse the store Mgr had a answer for everything never apologizing for the horrible behavior of her staff and had the nerve to go tit for tat with me in conversation. It was made clear to me that she was defensive and wanted argue about how I was treated. A simple apology with out cutting me off would have survive. It’s was disgusting and made me feel like my money and buying power was worth losing, Bc of the Mgr back handed comment. I’d like to req a c/b at (708) 759-xxxx, regarding my complaint from someone other than the store Mgr that was here today
I bought some furniture from your store in Murfreesboro, Tennessee. Including a therapeutic mattress. I told sales person due to family issues I couldn’t accept October delivery. the only part of bedroom suite that arrived was dresser and mirror I told her that was not acceptable and canceled my order she said I would have to talk with manager for over a week I tried calling and emailing the manager with no response I have the emails I sent when he finally sent an email he just said your order was canceled I sent another email asking about my deposit he said it would be applied to the mattress I went to the store to pay off the mattress since this would make me oh only about 100 or so dollars when I got there I was told I owed $600 for restocking I talked to your customer service a week before and they had told me none of my order would be delivered before October I told the sales manager I would not pay the 600 since none of my purchase had arrived he said oh yes you will you sign a contract I looked at my contract when I got home and it is not a signed contract but the statement on a re-stocking fee says may be charged not will be charged. in front of other customers the manager very loudly told me that because of what I did I took food from the mouth of the sales person children. I cannot believe a company would hire a sales manager who yells at 75 year old women over how they spend their own money. This was done within hearing distance of other customers. I did spend $5000 in your store on my mattress I do believe I should expect at least t A little respect
I would like to know who to contact regarding money that is owed to me from Ashley Furniture. Case #06287404, Sales Order# 201005450. We have been dealing with this issue since May, 2022. Please designate one person to research this complaint. Telephone number is 404-768-xxxx.
I originally went in to the store here in McDonough Ga. To purchase a dining room set. The young lady ended up overcharging me by almost $700. I went in 2 days later to advise them of the erroneous charges, they did offer to refund the difference, but I used $1000 on my synchrony account and paid almost $1200 out of pocket, they wanted to refund the difference to the credit card company, but I didn’t want to do it that way so they said they’d cancel the order refund both my credit card and my debit card. It would take 1-2 business days on my debit and they said they called the credit called to re-release the funds. Today is 4 days later and still nothing on my debit and when I checked the credit card, there are actually TWO charges on there!! I called today I was in hold for 15 minutes and someone picked up the phone and hung up. I was in the store the second time I went for over 2.5 hours! THIS IS THE WORST EXPERIENCE OF MY LIFE!! AVOID THIS PLACE!! At this point what should have been an around $1600 table has cost me almost $3700!!! If I could do zero stars I would. Only saving grace is that Debra is really nice. When I went back in, the young lady “Kay” who was the original person I dealt with didn’t even acknowledge me nor apologize!! Almost two weeks and I still haven’t received my refund
IIt’s impossible to get my furniture delivered in the window given to me. The online tracking is useless since the stop didn’t change for 4 hours. The driver called gave me a 45 min notice then never came or called back. I notified the store where I bought the firniture that the gated community did not allow deliveries past 5 pm and I needed the delivery early. I was the last stop of the day. This happened to me last year, I was also last stop of the day. I did my part and emptied the area for the new furniture and now I have nothing. No matter who you call, nothing is done. I’m now rescheduled for Thursday but again I will be last stop because of where I live. If I don’t get the furniture Thursday, I will cancel the order and file a complaint with the BBB
I have written and call left messages. But no respond from her. I ordered on July 4th. And I haven’t received my table. Please find out what’s going on with my ordered. Ordered item # APG-D329-154
I ordered through Norma.
Hi Norma,
I left messages in your voicemail but no respond from you. I need my breakfast table. I just spoke to some person and he told me it will estimately deliver on aug 27 but you said 23 for sure. You assured me last time I spoke to you. I need my table I don’t have any place to sit and eat. I already sold my old table. Please get someone to deliver my table this week. It’s getting very frustrating now.
Thanks
Minu Sharma
This is what I written regarding about my breakfast table which I ordered aug 14 online.
Hi Norma,
I left messages in your voicemail but no respond from you. I need my breakfast table. I just spoke to some person and he told me it will estimately deliver on aug 27 but you said 23 for sure. You assured me last time I spoke to you. I need my table I don’t have any place to sit and eat. I already sold my old table. Please get someone to deliver my table this week. It’s getting very frustrating now.
Thanks
Minu Sharma
I have not heard from Norma at all. I need my breakfast table. Please respond it’s urgent.
Purchased bEdroom set and was delivered august 5 minus the bench still waiting on. The dresser draw is damaged and the one nightstand has crack on the side. I have contacted customer service a few times and get told I’ll receive a call back and I’ve not! I’ve contacted sales rep at store and was told I’d be receiving a call very soon and have not. It has been three week now without any response!! I’m very disappointed in level of service. Please have someone call me.
Good afternoon this is Mrs Rizzo I don’t want to make a complaint I am moving to Florida to New Port Richey and I was a sales manager and store manager of Ashley Home Store in Orange Connecticut and I would like to know if there’s an opening there for me
When I find an Ashley Furniture ad, I usually click on the photo of the item I like and am looking for more information on it. It’s so frustrating when it never, ever goes to that item! Then, it’s almost impossible to go through every picture to find it. After several searches, I get so angry, I just give up. Why does this Company do that? They just lost a sale. Get smart and fix it, it’s an easy fix for any IT TECH!
I paid over $500 delivery and set up fees for my new sectional and loveseat and recliner. It took 9 months to get it all delivered. When the two delivery guys came yesterday , they left my sectional scattered around my living room in pieces. I paid for delivery and assembly. I called customer service someone finally answered after 15 minutes, I told them I wanted half my delivery fee refunded. $250
She said no they could not do that. I told her I have a bad spine and conjestive heart failure, and can’t lift sectional pieces to assemble it. She didn’t care and hung up on me. Your furniture store sucks. Read all the bad reviews on it on the Ashley Furniture Store Greenwood Indiana Facebook site. And there are about 6,000 complaints filed with the Better Business Bureau in Indiana against your store in Greenwood , Indiana. You must get your business from first time customers only, because nobody will ever buy from you again. You have the worst customer service I have ever scene. You don’t care at all about your customers. You constantly lie about delivery dates. We were told 8 weeks that ended up being 9 Months. I hope you go out of business as soon as possible.
We ordered two rugs.We received the large rug within 2 weeks. A month later we received another large rug (we ordered a medium). We have been trying for the last several weeks to get our medium rug. We were told we had to return the large rug to the store. WHAT? It was sent out by Ashley by mistake why am I driving 40 minutes to return a rug I didn’t order. Have been on at least 10 calls to find out where our medium is and have been given the run around. Ashley inventory says we received a large and medium rug. NOPE, two large. Now they want pictures of what we have. We are trying to get a return label to return large. Told today it we will get an email in 4-5 days when we can expect our medium rug. My husband spoke to someone at corporate last week and never heard back. I am glad we never purchased anything else from Ashley. It’s been a run around for weeks!
Do you respond to unhappy clients?
Your delivery truck blocked my mailbox today delivering my neighbor’s furniture causing the mailman to skip delivery of important package. I have this on video from my security cameras. There was plenty of room for them to park in front of my neighbors home where the delivery was happening. This was in Bluffton SC.
I purchased leather furniture from your Portland, OR location with the electrical reclining option which included an external transformer adapter on the furniture. On the loveseat, the adapter would not plug into the receptacle for which provided power to the reclining motors. I have been going through the Portland store for coordination and repair but now they are not responding to my emails. Please let me how to get this repaired or give me the contact information for your legal department. Thank you.
I want to return a comforter and
Brought the product into the store I purchased it. Was told I couldn’t return in store but the salesman said he had to request to have the comforter returned. I had to take the comforter back home and they said they would get in touch with me.
So not heard back. It also was more expensive than buying it online. I won’t ever buy anything from Ashley again. Please let me know what’s going on with my return.
I purchased a Darcy sofa with chaise. It was my first bit purchase I was able to do in a long time. The woman who sold the sofa spoke very broken english and did not explain all of the “Ashley rules”. It was about closing time and I had no time to go through everything as she had mentioned the deal was only good for that night. The cushion was damaged. The service I received from the call centers was awful. They sent the new cushion in parts. I called multiple times to see where the replacement was and they said it was “on the way”. Turns out – it was NEVER ordered. When I finally got it, I had to get the cover on. I asked if I could even pay extra just to have a ‘single’ cushion. Get that? i was going to PAY EXTRA to get something LESS. I am already living fist to mouth and Ashley furniture TOTALLY took advantage of that. I have proof and many people who saw the experience and saw that I was getting taken advantage of.
I purchased a bedroom set from Ashley furniture store the beginning of June, I was given a certain day and time that it would be delivered. The morning of I was sent a text saying it would not be delivered. They delivered it the following week. They did not put the mirror on the dresser it’s still on the floor, they left the bed away from the wall. The drawers roll back out when they are pushed back in the dresser has been chipped, the bed board wood is split on the end. I have called and spoken with several people about it and I was told that I would get replacement and the mirror would be placed on the dresser at a certain time and of course they have not kept their word. It has been all the month of June, July and part of August. Now when I call they answer the phone and don’t say anything. I purchased this furniture in good faith because I have been doing business with you all for a long time. This action has caused me to lose confidence in your store. Now I have to pay someone to do what I’m paying you to have done. I can’t do it myself, I’m 77years old. And if I could I paid with my purchase for your people to do it. I’m very very very disappointed.
TERRIBLE CUSTOMER SUPPORT! No help when needed, just given the run around from 5 different people. I want to speak to a higher up that will help me. PLEASE
To Whom It May Concern,
I have never had a more horrible delivery experience than I have been experiencing this week for a couch delivery. I made a purchase from your Raleigh location on July 20th. Your Sales Employee was very helpful and my delivery was scheduled for Tuesday, August 9th. I received an email and text notification for the scheduled delivery which I confirmed.
My husband made plans to be at home during the delivery period. At 1:30, I received a voicemail stating that our delivery time changed and they will be there between 2-4. My husband was able to push an appointment that he had back to accommodate a 4pm delivery. Nevertheless, no one arrived by 4pm. At 4:15pm he had to leave for an appointment. Right about that time, I received an automated text message saying that the driver would be there in 30 minutes. I immediately texted back and also called the logistics company to let them know that my husband would not be back until 5:30 and would need them to arrive then. The logistics company said they would add a note but would not guarantee anyone would see it nor would they come back if they arrived before someone was home. This was quite surprising to me since he waited 5 full hours based on your given time frame plus a revised time. The driver called me at 4:45pm stating that he was there. I let me know that since they were supposed to arrive by 2 and then 4 and we had already pushed an appointment, no one was there. I asked if he could come back at 5:30 when my husband was home. The driver (caller ID name was Louis Sherline 919-274-0245) said nothing and hung up on me. I tried to call the logistics company back but no one was able to assist. I finally got a call back from the logistics company telling me that I would need to call Ashely back to reschedule. I immediately called to reschedule but they told me that my order was locked and to call back tomorrow. This alone seems like poor service, requiring me to call back rather than being more accommodating due to your missed time frame.
I called back on Wednesday the 10th to reschedule and I was still told that it was locked but someone would call me back once it was available to reschedule. I never received a call back. Today, August 11th, I again called to reschedule. They again told me that it was locked and transferred me to customer service. Customer Service also could not reschedule and used some internal lingo that I am not familiar with. She also stated that there is a re-delivery fee because I missed my delivery. At this point, I was infuriated. I did not miss the delivery, Ashley and the logistics company missed your agreed upon delivery time. I am extremely frustrated at what I am being put through and the fact that the blame is being placed on me. Your Customer Service rep was not at all empathetic nor helpful. She only exacerbated the problem by her choice of words.
What I would like to understand is why wouldn’t you expedite a delivery for a customer based on your failed commitments? Why am I still working on this 3 days after you missed your delivery? Why am I being blamed for the missed delivery?
I would appreciate a response and a quick resolution to this issue. The appropriate resolution would be to expedite my couch delivery and not make me wait in line again.
I can be reached at 916-534-xxxx
Customer Code: 331253xxxx
Sales Order: 3312536477
Good morning. I write because I have had an issue that I can’t seem to get and answer for. I was told when I purchased my items from your store that these items were in stock and would be delivered a week later. I then get several calls indicating items from my order are not able to be delivered and that delivery dates are changed. The current date without my knowledge. I was told that my order would be delivered on Aug 10th, so my wife stayed home all day with no delivery being made. When I called to ask why I was told that my order would not be delivered till the 23rd of August now. I have paid for all my items and would have held off if I had been told the truth. I have an event that I will have at my home on Aug 18th and was hoping to have my new furniture for this event. Now I will have to set up folding chairs and then give them the story of what has happened to me concerning your store. Its a sad day when integrity doesn’t play apart in business anymore. I don’t know if this will go any further than what I have written. I hope someone will read it and understand my frustration from being told that items were in stock and paid for completely to where I can’t get my items till a month later.
I ordered furniture from Ashley Furniture on Lima Rd in Fort Wayne on black Friday 2021. This was November 26 2021. It is now Aug 2022 and I have not received the furniture. I have tried to call and cancel since it has been a year and the furniture was going to be financed and I would pay monthly but they told me there is a no cancelation policy. I spoke to the real Ashley furniture and they said that store is a franchise and there is nothing they can do. Your franchise is giving you guys a horrible name. Read the reviews online and with the BBB. I wish I would have checked before I even stepped foot in the store. Please help me do something about this
I don’t like being lied to so you can get a sale. I was told it would be here in one week. Called in a week and they said next day. Lie again. I needed chair by this weekend. Store next door had one I could have taken home that day. I am so dissappointed! I will be cancelling tomorrow if no news on order. Kristin in Springfield was salesperson. Shame on Her!
You are the worst place I have dealt with. Nothing but problems and horrible delivery. Customer service is very rude and does not answer questions and hang up
There’s A employee by the name Kenneth Jackson who was arrested over the weekend for batter is this who you want to represent your company here in Brandon florida
To whom this may concern,
I placed this order back on December 15, 2021, I was told that the order was going to be delivered in March, then in May, then in June and lastly in July, now I received a call and a text message letting me know that the order was finally ready to be shipped, but I moved to Kansas since then. I has been very frustrated the experience to purchase something you really wanted and need with this company since I have not even get the help I deserve as a customer. I spend hours today on the phone to speak with a rep, a rep who placed me on hold for about another 30 min to transfer me with a supervisor, when the supervisor answer my call I manifested my concerns about the negligence with my order, I asked him that I needed to have my furniture delivered to Kansas to the fallowing address: 915 Christie Court, Lawrence KS 66049, assess that the sup or member of the leadership not even took from me, I also asked him if we lost connection to call me back because i had lose the connection a couple of times already, he said he will find out if the order could be delivered to Kansas and I’m not sure if he hung up or if the call was disconnected. I never received the call back I requested at the beginning with.
I just want someone to understand my level of frustration. I can’t believe that a company that have promotion to deliver all over the world cannot meet a customer expectation to have an order delivery within the United States furthermore not even have a decent customer service experience.
I’m requesting to have a real manager contact me to resolve my issue, I have patiently waited my furniture to be delivery to have someone now said that my order could be cancelled because they don’t delivery to Kansas.
I have called Ashley numerous of time requesting for a supervisor or manager to call me back and yet no one has contacted me and I went into the store the other day to try to get help or their corp number.
Even when they deliver my furniture to two guys that deliver my furniture dropped my dresser and still brought it in and didn’t say nothing, So I had to call to get a replacement myself and on top of that I just found out that they just rig my bed together. I have the bed with the big drawers on the side that’s supposed to slide in but mines don’t and the company order me some more rails that took months to come and when they finally came, I still had to wait because Ashye uses a third party to repair. So when the guy came out he showed me and took pictures of the bad work the two guys did , by just rigigng my bed up and not actually put it up right is why my bed drawers do not slide the way they should.
Ashley Furniture cost too much but not to be right or put up properly and I’m on the verge of taking all this furniture back to them.
I am highly upset and pissed and would never buy anything else from them.
I ordered furniture June 6th. I paid in full. I understand my order has been I. The warehouse for over a month. I live just two hours away and was told I could not go get it. The furniture is mine! My $3000
Was not a loan and I expect to be paid interest or a discount. I look forward to hearing from you. Thank you in advance for your cooperation.
I am not happy with Ashley at Laguna Hills at all.
They gave me a hard time!!
Very rude service and slow delivery. We have ordered several items costing us around $10,000 from Cedar Park, TX location since 5/14. Today is 7/8, but we received only three items. We are still missing 6-7 items. We went to speak with store manager twice. The only thing he did was blaming to the factory. Now we want to cancel on the items we have not received. The manager told us to pay 10% cancellation fees. That is really bull. He is not responsible at all. I wouldn’t recommend this location. Bad service after sale. Very slow delivery !!
I have been calling since the day we received 1 couch and 1 loveseat. We do not want them. We called within 72 hours and everyday since we scheduled it to be picked up one came or called subsequent calls have resulted in more pickups that didn’t happen . COME AND GET THIS FURNITURE
This is my first and last purchase from Ashley furniture. I always buy from Raymour and Flanagan and regrettably took a chance with Ashley. I was more than satisfied with furniture from Raymour and Flanagan. I am begging for my money back. The furniture I purchased is beyond horrible. It’s extremely uncomfortable, the cushions sink and pillows are flat and saggy. I had the furniture less than a month and it looks like I’ve had it for ten years. I live alone no pets or children and I’m barely home. Your company refuses to refund I am so hurt and feel disrespected I got cheated out of my money. To make it worse service in my area are only on Wednesdays and Fridays and gives short notice of a time frame they will be available. So on top of being robbed for my money I have to be inconvenienced. I really regret buying furniture from Ashley. I should have continued to give my hard earned money to Raymour and Flanagan. I hate myself for buying furniture from Ashley.
I WAS EXPECTING DELIVERY FOR A BEDROOM SET FR MY ELDERLY MOTHER WHO HAPPEN TO USE A WALKER FOR MOVEMENT. WE UNHOOKED HER BEDROOM SET. THE FURNITURE GUYS CLAIMED TO HAVE TRIED TO DELIVER THE SET BIT THERE IS A VIDEO ON THE RING DISPLAYING THEM. I CALLED BACK THE (815) DISPATCH NUMER WHO TOLD ME THEY WOULD COME BACK IN AN HOUR BUT WAS NOT SUCCESSFUL. SO I CALLED THE (877) NUMBER AND WAS GREETED BY MIGUEL GOMEZ WHO WAS NOT HELPFUL BUT ADMITTED THE PICTURE TAKEN BY THE DELIVERY GUYS HAD THE ADDRESS OF 11104 AND MY MOTHER’S ADDRESS IS 11114 SOUTH INDIANA. NOW I WOULD LIKE TO CANCEL THE ORDER. THIS WAS A HORRIBLE DAY. I SROVE THE STORE WHERE THE SET WAS PURCHASED TO CANCEL BUT A MANAGER WAS NOT PRESENT TO SUPPORT THIS REQUEST. KEEP IN SHE ALREADY HAS TO WAIT FOR OVER 3 MONTHS.
I am writing you to see if you can help us. I have called every number listed. My husband and I bought a leather recliner couch and chair here in Springfield, MO in 2022. Along with the warranty. On 6/4 I noticed our chair at the head area is peeling. It just made us sick. For this first time in 39 years of marriage we have beautiful leather furniture. I immediately called the warranty company. They said they would contact me in 72 hours. They did not. I called and spoke with customer service again. They told me again 6/7 they needed 72 hours. Then again on 6/10 I called again. I was told another 72 hours. I received a call 6/15 from customer service that they are not going to cover it. They spoke with the Manufacturer (Ashley Furniture) and they said it has been 2 years. I again went into details how we have an extended warranty. They said it doesn’t cover peeling. It covers, holes, and stains! I could lie and poke holes in it! Mr. Wanek I was raised around horses with saddles. Real leather doesn’t peel! My question to you is how can you treat hard working people this way. We have a warranty! I have contacted the Ashley store here they said it is not covered. I ask if the store manager to call us back, 6/15. They will not return my calls. Yesterday I called your office number listed and they gave me consumer affairs. That gentleman told me they will send me a piece of leather that can be sewn over the head rest. He said to contact the warrant company and they will send a tech out to do it. I called the warrant company after that and they said they have denied our claim and we can pay and have someone else come sew it on it!!! This is not what we paid for. I had no idea this company was so rude. This is terrible. We are asking for your help. Can you help us please. I just want my chair back to the way it was when we bought it. Please respond.
On 6/11/22 I waited at the Nashua, NH store to place an order (Invoice #1182201739) for 2 hours because Ashbrook was going out of business. I have been trying to contact them since 6/11/22 no-one answers the calls, & cannot leave a message mailbox is full. I want a refund they are holding my money for 3-4 months. We are senior citizens cannot have our money held up for so long & cannot drive to the warehouse or carry the items, or pay for delivery. The amount back to our credit card is $390.000
On 5/16/2022 we purchased a couch, loveseat and pie shape corner piece. Our salesman was Edwin Rios. He said our delivery was scheduled for Friday, 5/27/22.
We donated our existing living room set in anticipation of the delivery.
Having no contact, I called the number on the receipt Thursday morning. The pre-recorded message said our delivery was scheduled for June 2, not May 27th. This was a shock to me. I finally figured out how to get a live person on the line. A young girl answered the phone. She told me that delivery to our location(Edgewood) was only on Thursdays and would not be delivered until June 2nd. I asked to speak to a manager. She told me that she had no number to the store and had no way to transfer me. If I wanted to speak to someone, I’d have to drive the 40 minutes one way, to the store. She couldn’t care less that I was upset.
I was mad and said that I might cancel the order. She couldn’t care less and answered “I can help you with that!!! Really? This is the caliber of employee you hire? She doesn’t give a damn if you lose a $7k sale or not.
I don’t think this is any way to treat a customer. I immediately emailed Edwin Rios and asked for a manager to call me. I have had NO response. It appears that you don’t care or have a clue how your customers are being treated. There is a definite lack of sincerity on the part of your employees. Your practice of not allowing any phone calls to your store is unbelievable. They are protected from any inquiries from customers but at the same time, eliminates any opportunity to address any issues. I have never experienced this practice and can assure you, I am not impressed.
I plan on going into the store to get some answers. However, you need to be aware of what is happening. If you are already aware of it, you need to reconsider it from a customer’s perspective. The salesman is obviously not aware of delivery procedures. There is no documentation of the date delivery, as promised. Therefore, the delivery contractor couldn’t care less what the customer was promised. Even if they were aware, they could contact the customer and let them know of the change of delivery date. I can’t believe how detached each step of this process is.
Please re-consider this process. I’ve never seen such stupidity in handling delivery.
The email given on the business card does not work.
The [email protected] failed also.
I’ve been waiting for my sectional and dishwasher for months.Can you please tell me if I’ll ever get it,thank you
i purchased furniture for 5900 i saw online that the same set was on sale for 3919 i requested a price adjustment and was told that it could be done and that it couldnt be done. This is unacceptable and not good customer service its not like we are talking 200.00 we are referring to 2000.00 please adjust the account and have someone call me at 571-244-xxxx
We bought a sofa set in May 2021 the loveseat has a problem when you sit on one side it makes you lean to the arm rest and it’s uncomfortable on your hip call the store they had a guy come out he put some foam under there said try that it work for a few days then it was back to the same thing so we called again he came out looked at it told us he was going to order a cushion is what we thought that was March 24, 2022 then a week ago I called to see what the hold up was they told me the repair said there is nothing he can do they don’t take care of Comfort if this is how Ashley takes care of the costumer and problems you can give me my. Money back and I will will go back to Lazyboy that I had for 20 years I want this taking care of
Very serious issues can someone contact me pls by phn 863-444-3116
On April 29,2022- I spent $2588.13 at Ashley furniture in Fredericksburg VA. That included a love seat, couch, coffee table and two end tables. Delivery of couch and loveseat on 5/3. Was told on purchase I would have tables within two weeks. My husband was actually told by Friday from Ashley company that called checking on delivery of couches. Heard nothing and waited until 5/17 and called. The person I spoke with told me the tables were discontinued. Never can get anyone to answer the phone at the store and I left messages with no return call.
Went to store and spoke to manager- looked around for other tables and the salesgirl even tried to sell me the same set I already purchased. The only set there I liked at all- I was told by manager that they were too much unless I wanted to pay another $500- no thank you. He then said give him til the end of the day and maybe he could find a set of them that I had already ordered. I heard nothing from him. Gave him another day and looked at other Ashley store local nearby with no luck there. Talked to him Tuesday and went back on Thursday. Heard nothing from him – went to store and asked for a print out of my purchase- all I had received originally was my credit card charge receipt. I was given a printout and then I informed him I wanted a refund from the table purchase. He informed me therm that there was a no refund policy. It was in my paperwork. Of which I had never received until that day when I asked for it. He then told me and it was 5/19 that he sent an email to company asking for my refund since tables were discontinued and that I would receive a phone call within 72 hours.
I have heard nothing from anyone. Can you check on my situation?? My phone number is 54020xxxx.
On March 28, 2022, damages occurred with the furniture delivery from your store. I complied sent emails, documentation, and was notified on April 28 that I would receive compensation in 14 business days. It is now over 20 days and still, despite calls and emails, I have received no response! I have filed a complaint with the Better Business Bureau and will also follow my complaint to the Attorney General‘s office, as well as consumer affairs. I feel this is absolutely inconsiderateTo say the least.
To whom it may concern:
Please refund the full price of the last remaining queen bed.
Since you refuse to to deliver on the schedule I asked for (I tried your schedule and you could not fulfill).
Our order was placed in mis to late December 2021, to this date we have still not received and everything we ordered and it was piece meal deliveries on your schedule.
Your company is the absolute worst at customer service, from being hung up due to phone issues or just plain incompetence, and this was after I requested you take my number and call me back which did not happen, (multiple times) un-excusable for how much I’ve had to call and figure out where my merchandise was or when it would be here. Sophia from customers mer service would absolutely not change the delivery day and only emphasized that: that is the day they deliver to your area, w/o so much as, can I work with you to find a better resolution, she is not someone l would have doing or being in charge of customer service.
If you cared you would’ve already done something about the timing and the length of time it’s taken to get what I’ve purchased from you. Totally unacceptable even with supply chain issues ( you have used that to the Nth degree) it’s time you all accepted some responsibility in how you handle customers.
The line of: it will arrive within 8-12 weeks from beginning of order is a joke, you know it and now, I know it.
So please, send me a refund or credit my card, I really do not care how you do it, just do it.
Lee Waldorf
xxx Richland hills dr
Manchester Tennessee
37355
425-418-xxxx
Very upset with the service quality I’ve been waiting for my furniture for seven months and finally once I’m going to get it they call me the night before that it cannot be deliver because the contract is over and I have to go renew it the store is more than 50 miles away for me and call me last minute it’s very unprofessional
I have been attempting to contact the Fairborn, OH store for almost two weeks now. No one answers the 937 874-xxxx, I have left numerous messages and no one returns my phone call – try getting through yourself. I have been attempting to purchase two items – already purchased earlier in the year but I am getting ready to go elsewhere.
We purchased a coffee table and it has bugs. All you want to do is send a technician out and at a month away!! The store & cust service are useless and keep hanging up!! Would you want bugs brought into your home?? GET IT OUT!!!
I recently took delivery of a new bed and mattress. As the drivers were assembling the bed they noticed the foot board was damaged and were unable to complete set up. I decided to keep the bed and just wait for a new foot board, mainly because I was the first delivery and felt bad that the drivers would have to try and reload the truck. I was ok with this realizing that sometimes things go wrong.
That brings me to the bigger problem. Since the bed was not assembled fully, the mattress was placed in the floor. What I did not notice at the time was was a pinkish stain that appears to be lipstick or cosmetics. It was also early in the morning and the lighting was poor. The stain might have been more visible at the time if it was placed properly on the bed frame. My wife did notice the stain later in the afternoon (lighting in the room better). I immediately called customer support and was told that since I had accepted it the best they could offer was to send a technician out to clean it. I spoke to a few different people and all said the same as if they were reading from a script, saying the understood which clearly they did not. The thought of sleeping on a mattress previously stained and possibly from someone lying on it it really unacceptable. I had also purchased a new dining room set along with thisorder and prior to that a full bedroom set as well as a 5 piece set for my den all from Ashley. If this were a stain on one of the chairs in my dining room set, having it cleaned would be understandable, but a mattress especially in today’s covid environment is truly unsettling. Under the circumstances I am asking for a replacement mattress. I have also reached out to my sales people who have been very supportive and also working in a resolution. They listen to me and truly heard me, more than I can say for the few people I spoke with in the customer support center.
My contact number is 631-312-xxxx
Thank you for your time.
Worst experience ever! I waited 2 months only to find out my furniture will not be available for 2 more months! I was on hold for an hour waiting for a manager when I was told they were with customers but were actually standing and talking to each other. The women Ashanti just kept hanging up the phone and never giving my call to the manager !!!
I have called and emailed dozens of times with no response. We purchased a bedroom set (thousands of dollars worth) in December 2021, it was delivered, damaged, not put together, and broken in January 2022. We have been calling and emailing since January without any response. After dozens of contacts, we are finally told we have a delivery date for replacement items. At this point, due to our frustration, wasted time and effort, we wish to have our money refunded. I cannot get anyone to actually call me or email me with any resolution. I expect to have my voice heard and the situation rectified in a more timely way, and now, refunded. Thank you.
I purchased a sectional sofa from Ashley Nashua, NH 03060 on May 2019 for over $2000. I have contacted customer service within the warranty period regarding the right and left end recliners malfunctioning and they sent a tech to verify and parts were order but never delivered to my house. I did a follow up call to CS and they said they had the parts, sent a technician w/o parts. I have had a constant challenge with getting my recliners repaired, and my issue resolved. Can someone help me in this endeavor? My contact cell is 978 512 xxxx! Thank you! Rob Goes, CWO3 USMC (retired)
We purchased a dresser that had a hole in the back and they delivered the wrong bed. The bed we originally ordered was more expensive. We had a technician here, he patched the dresser with a cheap cardboard and couldn’t find the price of the bed that was delivered. No one at customer service is helping although Brian your technician said everything is documented and we will get a call back. No one has any answers for me as to a refund between the two bed costs or replacement dresser..
About 1:00pm today driving in Lynn your Truck driver #246111 kept on weaving in and out of traffic, pulled in front of us without signaling and we had to break hard. He or she was also speeding then pulled into B & D Furniture. Thought you should know. I was a passenger in the car. My name is Jeanne Gallahue and the driver’s name is Debbie Kelly.
Her phone # 781-820-xxxx and mine is 781-626-xxxx.
After waiting 3 months the bedroom set showed up damaged and the drivers would not even leave the good stuff, t after getting ready for this long awaited delivery by getting rid of our complete bedroom set this has brought a great inconvenience as now we are sleeping on the floor and ourclothing is scattered all over the house
On April 7, 2022, Your delivery truck driver drove into my driveway, backed into the wall surrounding a planter and destroyed it. it brings me constant stress and anxiety every day as it is plainly visible for me to see. I don’t have the time scale or money to fix this wall and I have waited patiently for an answer or response how to rectify the situation. Please respond definitively so I know what to expect as this bothers me to no end. The purchase was made from the Corvallis store. Thank you very much for your time understanding and help.
Shane
We have been waiting for our furniture for 6 months and still do not have. These items have been paid for in full. Every time I am told the items will be in the items magically disappear which means they are being assigned to another person. The phone number on the order is 480-678-xxxx. My number is 602.377.xxxx and would like a call regarding this matter. When items were purchased I was told between 4-6 weeks. It has been about 20 weeks. I have been patient but am discussted by the service. Obviously I will never purchase with Ashley again but want my furniture.
Hi, I have a $400 discount, I was told I could buy this cute piece for $400…I wanted to put $200 towards total. The very unpleasant supervisor told me that I couldn’t use my credit on a discounted piece..The piece was to be a surprise for my daughter. What!! !!!!
Made a purchase on-line 3/24, picked up product on 3/27/22. The chairs are not the right back height. Requested a return, told no returns, only exchanges. Provided the info told it could not be done as that was an online order, then I’m told it was an in store purchase. I ordered from my computer. I’ve spoken to 8 people that cannot help me. I’ve tried twice to talk to a supervisor. Was told one would call me back in 30 minutes, it’s been an hour. Person I have now says supervisors do not do call backs. I want to exchange these chairs for ones with a higher back. NO ONE can assist me, I get the same story every person I talk to. Your system is flawed. This last call I was told that because I arranged pick up with the chat icon, it is considered a store purchase. Your website in no way states that, nor did the person chatting with me tell me it was considered a store purchase. I’ve also been told that the stores and online are separate companies. I just want the chairs I need to go with my table. I will be filing a complaint with the BBB. And I am done with Ashley furniture!
i want a refund on furniture ordered feb 9 . Now i have to wait until June . You keep your customers hostage with this insanity . Salesmen lie and say I never saw anything take over 7 weeks . I have waited 16 weeks . I want my money back . 2038226xxxx
Was so excited to purchase a brand new bed. Purchased exactly what the salesman told me too. Twice I’ve woke up in the morning with my head stuck between the mattress and the headboard. Did they forget to tell me something. I received everything on the invoice but my mattress falls into the pedestal trapping my head between the mattress and the Bottom of the headboard
I purchased a Lettner bedroom set (queen bed, dresser, mirror and night stand) in September, 2021, and furniture was delivered to my home on 4/30/2022. This furniture was damaged with deep scratches, the drawers in the dresser and night stand will not close properly, the mirror has scratches and the headboard has scratches at the bed rail location. In addition to the furniture being damaged, they sent the wrong size footboard. I have spoken to 5 different associates and have been informed the furniture can be replaced, but there is no timeframe as to when. I am very disappointed and frustrated with the service I have received from Ashley Furniture. In addition to the furniture being damaged and missing footboard, the deliverers were very rushed and just dropped off the furniture and left. I didn’t get a chance to inspect the furniture until after they had left my home. Please contact me to discuss these issues.
I purchased the Furniture from Ashley store in mesa Az. and was delivered on 4/16/2022. We supposed to get the voucher code for Ashley master card reward but have not received yet. Please let me know when will receive.
Thanks
I bought a couch about 15 months ago and the couch is very uncomfortable when I lay or sit in it I can feel the wood through the crushion of the couch I am still making payments on something I am not enjoying I would like to have it fix or replace thanks
The Prescott, AZ store staff were GREAT; they helped us find just what we needed/wanted and worked a very good deal out for us. However, everything went down the drain with delivery (and that is putting it lightly!). Our delivery window was 12-3pm on 4/16/22, which we confirmed (I can provide the email and customer service interaction screenshot). They arrived BEFORE 10am while we were out and left a message that they would not wait more than 15 minutes. When I retrieved the message around 11:30, I immediately called to have them come back, which I was told would NOT be happening…despite their being 2 hours early! (Nowhere to sit for our Easter guests the next day!!!) When I called early the next week, no one could help b/c the furniture was not “back in the system.” When I called later in the week, I was told it was all on back-order and would not be available until July or August!?!?!?!? Where did our furniture go??? It was all being delivered one day and then just gone the next! Needless to say, I have been getting the run-around ever since WHEN I can actually get a person on the phone!!! I dislike posting negative feedback and ONLY do so when the situation absolutely demands it, as in this case. I have already posted on Google Business and will do so on all other available media forums but thought I’d try reaching out in this manner first.
My husband and I purchased 14000.00 worth of furniture Sept.2021 we are missing the footboard to our bed. We can not put our bed together until we get the footboard. Management can not give me answers on anything regarding this footboard. The bed we bought is being advertised on the Conroe TX store floor but they won’t give that one to me. My husband and I want to be done with you all at Ashley. We need a solution. Either give me the one on the floor discounted OR I will bring headboard and sides back and give me a refund.
Please help us settle this….
Do you supply ACF Wholesale with furniture? I placed an order for a shelf in October 2021. They have repeatedly told me they cannot get the item from Ashley. I understand about supply chain but this is ridiculous. If it helps at all my order number with them is #97022. I truly appreciate your honesty.
On 3/26/22 I purchased a house full of furniture at your Bellingham Washington store and told the sales person that I needed delivery by 4/29/22 because that is when I planned to move in. He assured me that would not be a problem since it was a month out. Today I called the store to confirm a delivery time and was told that the sales person was no longer employed there and that the order has not been shipped and MAY be in by May 20th. I was never notified of the delay and I am moving from out of state to an unfurnished home on 4/30/22, that MAY be furnished by May 20. I thought I was dealing with a reputable company when I shopped at Ashley and put my faith in their their hands. This is totally unacceptable. If I was told up front that delivery could be delayed or at least contacted when you knew it would be delayed I could have tried to work around it but neither happened. I would like to know how this can and will be rectified. 303-880-xxxx
I purchased a entertainment cabinet in which I received damaged. I specifically advised the employee who was accessing the damage with the deliver driver that I would keep the piece as is with a discount. I was advised that they would rather fix the cabinet to which they were going to ship the replacement parts to my house and a technician will schedule to come and make repairs in my home. I told them I did not want anyone making repairs in my house, so they decided to pickup the piece and refund me in the future. This is surely not great customer service and I nor my family or friends will be visiting Ashley again as why would you not discount the piece as is?
I PURCHASED A CHAIR FROM THE CLEARWATER FLORIDA STORE WRONG COLOR WAS DELIVERED I HAVE BEEN IN THE STORE IN PERSON CALLED THE STORE CALLED CUSTOMER SERVICE CALLED CORPORATE HEADQUARTERS AND ISSUE HAS NOT BEEN RESOLVED. i WOULD LIKE THIS CHAIR PICKED UP MONDAY MORNING APRIL 25 WITH THE CORRECT COLOR THAT I ORDERED. IF THE COLOR NOT AVAILABLE PICK UP THE CHAIR AND CANCEL MY ORDER. I WAS TRANSFERRED NUMEROUS TIMES AND THE LOCAL STORE WAS OF NO HELP JUST TOLD ME I HAVE TO HEAR FROM SOMEBODY IN CORPRATE CUSTOMER SERVICE. I AM GOING OUT OF TOWN AND NEED THIS RESOLVED ASAP. I PURCHASED FROM ASHLEY IN THE PAST AND NEVER HAD A PROBLEM NOW I AM HAVING A SMALL ISSUE AND HAVING DIFFICULT TIME RESOLVING IT.
Ordered furniture 6 months ago and I was fine with waiting. Day of delivery no one came nor called. Customer service wouldn’t outright day that my furniture was given to another customer, but clearly when I go from having my entire order ready to only 2 pieces ready, y’all gave it away. No one has followed up with me like they said they would, I guess because y’all really messed up and gave my furniture away and no one knows when I could possibly get it again.
Bottom line is that 99% of our furniture is from Ashley but you are losing a lifetime customer.
Hi Ashley,
I purchased furniture from Ashley Homestore in September last year order number # 0767209807 at Madison Heights, MI location. We have been waiting for furniture for a while. I have talk to the store manager a few times and had to choose the different sofa set and Table due to constant delays. We finally got a few items from the order (in two different delieveries), I am writing this email about the shipping and installation guys that have been sent to our house. They have been extremely unprofessional. Throwing the furniture on the front door even though we paid for premium service to install them, arguing with me and my wife all the time. The guys came in for the first delievery and I submitted of complain of their unprofessional behavior, telling us we don’t care what you paid for, that with you and Ashley and not willing to assembly furniture till we complained. The same guys were sent again even though we specifically told about their behavior to the store. The delivery guys were extremely rude, unprofessional, agruing with my wife when they were at my house. I have complained again to Ashley Customer Care again (Ticket # 602 514 issued to warehouse) to not send those guys again or I will not except the delievery and let them in my house and told Ashley about the two guys being rude and use foul langauge in front of my to 3 year old. I already cancelled a few items from Ashley in frustration and already told to my neighbours about my experience with Ashley. Please address the issue as customer service should be the main focus for every growing company including Ashley.
I am emailing this complaint about the furniture we purchased a dining room set living room end tables and coffee table. The had taken back the dinning room set and tables we do not want the 3 piece sectional because it is making a lot of noise and it is twisted the manager said the cannot take it back. We do not want the set because I am afraid that these thing are going to continue at a later date. Thy are sending some one on the 20th of April maybe to try to repair. Again we do not want the 3 pies sectional. Please have some one call me back Tony Navarro 978 853 xxxx
Ordered and paid for white gloves delivery of 2 mattresses (March) and only one of them was the correct size. Called customer service and was told to contact store. Called store and was told that that the correct mattress was ordered and would be in soon and to not use the mattress that was to be returned. No one told me of a new delivery date after waiting a week, so I called store only to be told it would be SOMETIME IN MAY. Unacceptable! I then called customer service and she said it would be April 15 and she had no idea where the store got there info from. On APRIL 16, called again because guess what NO DELIVERY. Automated service said the delivery shpuld be between 3-5 weeks!! Unacceptable! I called agin to speak to a person and I was told that the most resent date is April 30. I told them, so you expect me to sleep on the floor? Unacceptable. So I asked to just come and pick up the WRONG mattress and refund me. THEY WON’T GIVE ME MY REFUND! It has been over a month soon to be 2 months and they seem to not see a problem! This is the worst experience I have had with a store and with unconcerned workers at the main office. Customer service ZERO Delivery ZERO. And when April 30 comes and goes and still no mattress, what would they expect for me to do then. Call an attorney!!!
Ordered furniture Sept 2021 still waiting for stuff now 04/2022 GOOD LUCK. THIS IS FRUSTRATING.
TODD WANEK, CEO
1 Ashley Way
Arcadia, WI
April 15,2022
REF: SALES ORDER NUMBER: 725007036949
Dear Mr Wanek,
My husband and I purchased a sofa through your online store. We chose free delivery so we unpacked ourselves. The sofa had some damage to the fabric but since it was on the back against the wall we decided we could live with it, but we were asking for compensation since it was damaged. We were offered a $100 credit and told it would go back on my credit card in 7-10 business days (agent’s name was Cinara).
After waiting for the 10 days, I reached back out to your customer service to ask about the status of my credit. They informed me that that was a mistake and they can’t offer me compensation (agent’s name was Jasmine). All they can do is send me a new sofa! I don’t really want to unpack a new sofa and run the risk of it being damaged again and having to go through this again. I simply don’t understand how or why Ashley is not able to offer reasonable compensation for a damaged item. I would think sending me a new sofa would be more costly than the $100!
I am requesting that you change your policy. A company as large as Ashley should be able to offer compensation for damaged furniture. I can’t think of any other business that would not. It’s good customer service.
Please send me a credit for $100 for compensation to the address below.
Hi,
I launched a complaint against Ashley in BBB now they redirected me to court. I want to reach out before going small consumer court. Please share email address so I can send copy of complaint.
Please send me your name and email address if you would like to be included in a Class Action
Lawsuit against Ashley Furniture.
I purchased a bunk bed in Feb and my friend also purchased furniture from u and she rec
her furniture next week I want to know where is my bunk bed Theresa Moore 202550xxxxx
My name is Bob Carroll.I have already sent a complaint.
I brought a recliner chair in March of this year. I was recovering from covid-19/omicron. Could not lay down in my bed so I had to sit up. So I wanted Comfortable chair. So I purchase one of your recliner. So what I was delivered to me was a damaged chair. Did not know it was damaged until a technican came out and examined and found out that the reason I couldn’t sit comfortable in the chair/recliner,especially tried to reach from the side the recliner would go over. After I contacted the store they blew me off. That did not say well with me. So when they got around to it. They sent out a technican to check out my complaint. When he arrived,he check the recliner and the recliner was not locked on by the delivery personal and they did not check and see if the recliner was safe to sit in. Then he the Technican raised the recliner and two of of the main rods were bent badly. That was the reason the recliner would not stay leveled. He took pictures of the the recliner. Which the delivery personal should checked before they left the store to know that the recliner was badly damaged,and unsafe. I ask the store to replace the chair or return my money. I’m in recovery now. I just want a better and safe comfortable recliner. My email is destinywithpurpose.
Phone number:(951)907-xxxx
Address:2108 To Rancho Cir
Hemet,Ca 92545. Money is not my real concern. I just want a safe recliner that’s not damaged. Also they the store never addresed how come that the delivery personal didn’t check or go over the recliner before delivery.
I am about to lose my ever loving mind. I have spent THOUSANDS of dollars at Ashley Furniture Company . I have ordered couches (issues with delivery), a bedroom furniture set (issue with a drawer in one of the dressers), a matching vanity (came with a broken leg), a coffee table, a counter height table and a dining room set. This post is about the 8 seating dining room set. When I ordered it online, I paid around $2,000 for the set. It came with delivery and set up. The team who set it up did not put the leaf in the table to extend it. 2 weeks later we finally got to putting the leaf in the table. It was broken. Ok fine. I called and requested a replacement leaf. They stated they had to send a repair person first. Uh, ok but I didn’t pay $2,000 for a glued table…. so the repair guy came today. He glued the table. As he’s leaving, he set his bag down to get his shoes back on. Then he left. Joe notices a wet spot by the front door. Elisa steps in it and messages Joe that there’s something sticky by the front door. So sticky it took skin off her foot. EXCUSE ME?!?!? Well it turns out the EPOXY the repair man used spilled all over my wood floors. Now nobody at Ashley will help me and the repair company doesn’t have a manager available to talk to me. I paid $2,000 for a glued table and ruined hardwood floors in a home I bought A MONTH AGO, and a child who is missing skin on her foot. I am so livid I don’t even have words.
I am so done with this store. First I went to the location in Lynwood, ready to pay cash, This lady was helping me, I ask a question and she says let me go ask my manager then she walks over to another customer, not a manager. After 15 minutes she comes back, no apology. Then after I gave all my information to her, she walked away again to help another customer. After she did this again, I headed for the front door, someone asked me if I’m ok, I said that lady over there keeps walking away as I walked out the door. Now you would think that another employee would help me. Nope.
Then I ordered online and then they changed the delivery date on me. I called them and complained and they canceled my order without my consent, just because I complained they canceled my order. This is the worst experience I have ever had trying to buy furniture. Not one person contacted me and that goes to show you that they don’t care.
The Adhley store delivered a badly damaged recliner chair. I didn’t know how bad it was not until the Technican lifted up the recliner and realized that it was delivered damage and me the customer was very vdisappointed. So I shared to the store to give me one like it or give my $700 plus dollars back. They replied I was not in compliance. I notified them and it was not recorded/put in their log. I just want you to be fair. I also must say those person that delivered the recliner had very poor customer service. They never check the recliner for any damage. I just want a recliner accommodate me with my current condition of serious rib damage,from a fall while suffering from the covid-19/omicron.
On the last Thanks Giving Day my wife, my daughter band I have purchased two sofas from Ashley Furniture located at 534 N Fredrickson Ave, Gaithersburg, MD 20877 with certainty of 3 months to be delivered, but afterwards no one called us about the situation. Month ago we went to the store and one of the sales take care of us with no feelings on his face band promised in a week. I called after two weeks and got another promise and honest lies saying that to expect a call from their store. Today I have told by one of the person on the phone that the item is not delivered yet.
Better to hear what you are going to say. I am keen on.
Best,
Dereje
Hello. I canceled a order on the 23rd of March. I was told a check will be sent to me between 5-7 business days. I went to the store I originally placed the ordered at and the lady tells me the same thing. Now I’m getting frustrated because I don’t know what to believe. Can someone please tell me something!?
I order furniture in Farmingdale on March 19 202. They drop off a broken dresser cothat st me $770 and a nightstand that additional money all of the items are have broken legs, places all over stained, etc. I filed a complaint no action was ever made. I want them to come to get the two pieces and refund me my money. I contacted operation the store manager sthey till didn’t do anything yet.
I also have pictures of the items
Can someone please tell me what is going on?
My cell 646-595-xxxx
a dress on the order is 541 Narland lane north Babylon.
Ordered furniture in September 2021 its now April 2022 and they still not delivered furniture terrible customer service in Wilmington North Carolina
I brought 2 swivel chairs since last September 2021
The chairs has a defect
Some many calls to customers services and the issues cannot be resolved
Hello to the c e o Ashley Furniture I hope you are doing well my name is Larry price and I am a designer of many different designs no. I would like to know would you be interested in a special entertainment fireplace design call Serenity. Please contact me and we can make out a good deal. Thank you for your time. Contact me at 773-787-xxxx priceinnovaxxxx @yahoo.co.uk
The wrong bed was delivered to me. Now I’m waiting on some department to hear my case? What is up with that?
I want the bed I ordered.i shouldn’t have to wait days and days.
HIRE MORE PEOPLE FOR YOUR CALL CENTER. No matter what store I call it goes to a central question. I have never had my call answered in less than 25 minutes on hold.
TERRIBLE CUSTOMER SERVICE.
Waiting for refund by check our purchase was made with cash. Been waiting 3 months this is terrible customer service i have been unable to contact store in Reno nv by telephone.
Florence KY is the worst store I have ever shopped. I spent about 8000.00 at that store cannot give me a delivery date at all. Cancelled Mattresses and Box Springs because I didn’t get them. Now I have called 2 weeks trying to get a refund. Still have not received. I would take a hard look at how your store is ran before you loose all your customers. I was told not to shop there and did anyway. I will never ever shop there again and will let anyone know to not shop there either. Word of mouth.
Wow!! I wished I had the reviews first before I had made a purchase forum Ashley Furniture in Broadview Illinois. The service is below standard. I’m a executive leadership in hospitality. I understand that business can be challenging at times but this is beyond your customer service capabilities. Ashley Furniture owners please setup and fix this matter. I have been waiting on my furniture for months.
I need an email to send in a complaint. The email on your website is incorrect. ecustomexxxx @ashleyfurniturehomestore.com
I, Robbin Wright, Ph#(662)590-xxxx requested a refund on 3/16/22 and was told it takes 2-6 weeks for it to be refunded. I am very upset about the excessive delay. I need my money refunded immediately. Please attend to this matter sooner than 3-6 weeks. Thank you
I NEED A RETURN CALL AS SOON AS POSSIBLE
I am Ashley customer due to bad customer services related to my damage / defective Sofa I received and I cancel my rest of the order on Feb 28, 2022 but till today I can’t refunded.
I contacted several time to customer services to replace Love sheet but they are ignoring every times. I already provided pictures of defective product but still I am waiting to replace it.
It’s look like I made mistake to go with Ashley instead of Costco who had excellent customer service experience.
Hoping to resolve both issue ASAP.
Regards,
Kamlesh
I purchased a King Size Mattress & an adjustable mattress base in Madison Heights Michigan the day before Thanksgiving 2021. I purchased these items because I was pregnant and wanted to be able to get a good nights during my pregnancy. Items were delivered 1st week in December 2021. Before the end of December my mattress started sagging on both the left & right side. I contacted Ashley furniture’s repair company. They arranged for someone to come out to my home on Feb 7, 2022. The repair Tech measured the depth of the mattress on both sides where it was sinking. He put some type of weight on the mattress to verify if it was sinking. Indeed in was sinking on both sides. With one side sinking in more than the other. I was told that someone from Ashley Furniture would reach out to me in 2 weeks to let me know if they were going to replace the mattress or repair it. Well here it is March 18, 2022 & still no one has contacted me. I’m currently 7 months pregnant now, and have not been able to sleep in a bed due to the mattress sinking.
My son works for the company & has raised the issue multiple times to his senior management as well as with someone from their corporate office who paid a visit to their store location in Madison Heights, MI during the month of March. I still have not gotten any resolution nor a phone call or an email with any updates on this issue. I’m outraged at the lack of communication and customer service with this matter. I spent between $2500-$3000 on the said items and no one from the company is addressing this matter.
When is my sleeper sofa gonna stop be on back order!!!!??? Here is the email that I got on 3/18/22:
Hi CHURCH, LOLA,
Thank you for confirming your delivery for 03/21/2022. Please ensure the delivery area is free of any existing furniture and that there is an adult (18+) present to accept the shipment.
We look forward to seeing you
Today I get a call from Ambrielle that the sleeper sofa is still on back order until 3/30/22, how is this still possible?? I am tired of this being scheduled & cancelled because it is on back order!! I placed this order back on 1/2/22 and am still waiting for it!! Worst is I’ve already made 2 complaints, talked to someone on 3/14 from Corporate only to be transferred to someone else, put on hold for over a half hour only to have to call back! I explained to the HR person what happened and she then transferred me to a live person. I was told by this person it was on hold but I should get it by 3/24, so when will I get it 3/24 or 3/30?? And of what year??? I would like for someone from your Corporate Office to call me direct on this on going problem at 708-541-5583. I would really like for your CEO to know that I am sorry I bought this sofa and plan to tell all my family & friends don’t buy anything from Ashley if they truly want to have their furniture delivered in a reasonable time. I have family coming in from out of State from 3/25 until 4/3 and thank god I bought a blow up mattress cause it looks like the sleeper sofa won’t be here in time for their visit. Please have the courteous to call me back.
Thank you, Lola Church
The 1st and last time I will buy from Ashley. I ordered a desk in the show room. It was not there but the salesman gave me a photo and measurements. The desk measurements he have us was 60×48. The desk was actually 60×75. When I contacted him he said I apologize. Said nothing he could do it was in my house and therefore a final sale. I asked to speak with the store manager who refused to speak with me. When I called customer service the menu said if you purchased this in store call the store. I realize they were not going to help me so I just stop any communication. They lost a customer and probably a very good one. I have spent over 20k at Raymour in the last 1 1/2 years. My sons all bought houses. I am 1 and done.
I purchased a King Size Mattress & an adjustable mattress base in Madison Heights Michigan the day before Thanksgiving 2021. I purchased these items because I was pregnant and wanted to be able to get a good nights during my pregnancy. Items were delivered 1st week in December 2021. Before the end of December my mattress started sagging on both the left & right side. I contacted Ashley furniture’s repair company. They arranged for someone to come out to my home on Feb 7, 2022. The repair Tech measured the depth of the mattress on both sides where it was sinking. He put some type of weight on the mattress to verify if it was sinking. Indeed in was sinking on both sides. With one side sinking in more than the other. I was told that someone from Ashley Furniture would reach out to me in 2 weeks to let me know if they were going to replace the mattress or repair it. Well here it is March 18, 2022 & still no one has contacted me. I’m currently 7 months pregnant now, and have not been able to sleep in a bed due to the mattress sinking.
My son works for the company & has raised the issue multiple times to his senior management as well as with someone from their corporate office who paid a visit to their store location in Madison Heights, MI during the month of March. I still have not gotten any resolution nor a phone call or an email with any updates on this issue. I’m outraged at the lack of communication and customer service with this matter. I spent between $2500-$3000 on the said items and no one from the company is addressing this matter.
Trying to get a refund for a furniture that I bought that you cannot get me in time. I purchased in January. Now the store has refused to give me a refund. I need some help to get my money back to buy from someone else
I am a frustrated customer that has been waiting for a sleeper sofa since 1/2/22. Our original schedule date was 3/21/22, than got pushed back to 3/22/22, than called and talked to Raven on 2/28 who told me to call her on 3/18 if I didn’t hear from them with the time frame on 3/21, so on 3/12 I called to check and my order was now bumped to 3/22 so I called and talked to Brittaney the Store Manager who told me this was actually on back order and that I shouldn’t have been given a shipping date of 3/21 because that bumped the order back to a later delivery date. Brittaney said she would give me a credit of $150.00 for everything I have been dealing with as a good faith. Someone needs to call me on this order. I will go onto Facebook to let everyone know how Ashley Furniture is when it comes to buying furniture and not getting it within a reasonable time!!! I am tired of calling and getting the runaround! I purchase this sleeper sofa at your Inverness, Florida store. My cell number is 708-541-xxxx. Thank you, Lola Church
I am a very dissatisfied customer I ordered since Black Friday sale I was promised that I would get my furniture in 2-3 weeks I got rid of my bed frame and bed topper to prepare for the delivery. I have been mislead 3-5 times told different excuses as to why I haven’t got my stuff. No one calls back after numerous calls and chats I am pregnant and now have back pain because I’m sleeping on the mattress on the floor I have not got any answers or compensation for such bad experiences I need answers and compensation
Still waiting for my sleeper sofa since since Jan.1, 2022, was promised 3/21/22 got changed to 3/22 than to 3/28 and now don’t know if this is going to happen. I talked to Brittany at the Inverness, Florida store today & she told me that it would be 3/28 but as I told her my family is coming in on 3/25 and leaving on 4/3 and if Ashley was going to deliver this couch than I would not be home that week since we’ll be going out to enjoy my family vacation. This sleeper couch was bought for this reason so that we would have a place for them to sleep, but it looks like that isn’t going to happen. I hope that someone for Corporate will have the courteous to call me to explain how can a company sale an item and not be able to fulfill it???? This is going on 3 months, ridiculous! Please call me at 708-541-xxxx before I decide to cancel this order and go onto Facebook to share my experience with Ashley Furniture. Thank you, Lola
This company’s customer care is awful they have been here 3 times and still haven’t set up my furniture. I hope someone calls me. 443-945-xxxx
Your TV ad states “weeky” instead of “weekly “
In need of an email for HR – someone that can do a employment verification
I am trying to phone the manager of the Fairfield, CA store but cannot get a number for him/her. I overpaid for a sofa and would like a refund of the overpayment.
Purchased lift Recliner 12/2/2021 no phone call to setup delivery. End of Feb was to be delivered. Called today delivery is set for April. If this is due to over manufacture. Should consider USA made. Christmas gift not working out.
I purchased a bedroom set and two recliners from your store in Nevada. One of the recliners is too small for the 94 year old gentleman that I bought it for. It is a lift chair. I called to see if I could exchange it for a bigger chair maybe not mechanical in the same price range and was told that once I sign for it I can’t return it. The gentleman that I bought it for is not even out of bed yet to know if he likes it. So when he wakes up and hates it how do I do an exchange .?
Peeling leather sofa …
I have been very loyal customer of Ashley, I have bought Al my furniture from Ashley and one of my living room sofa started peeling and thought guys declined to fix it by saying normal wear and tear how it’s possible when all all other stuff is all good and we have using for years.
I was in the Ashley North Brunswick, NJ. One of the managers, Masoud, was very rude and involved himself rudely in an unacceptable manner snapped at me. When I asked for a transaction reversal, he retorted to the gentleman ringing me up, “reverse it” really sharply. I did get Wanda to make it all better and offer me a discount making me walk out happy.
I have recently purchased a sectional and spent over 5k. It is the most uncomfortable sofa I have ever owned. I called after 1 week and was told I have no options. It is now considered ised furniture. Very disappointing and just the thought of the years I will be forced to use this item is upsetting as renewing furniture is not frequent for my family. I wish I would have been given the option to return and purchase from store ith the same amount I have wasted on this sofa.
Don’t waste your time writing a comment about this joke of a company as it will not be reviewed or acknowledged.
Pd over 4000.00 for brilanny bedroom outfit need replacement handle and told I cannot get one surely in all ur warehouses there is damaged piece u can get handle off of this is not sitting good with me at all please respond
Ok, my delivery date keeps changing. I can live with that. My complaint is that 4x I have been in store to follow up with my order, and 3x I have been promised by manager-John Evans, or asst mgr Mike Woolfork, in Murfreesboro, TN that they would call be back after checking the status of my order. NO ONE EVER CALLS BACK. Ashley’s customer service is severely lacking. And I’ll venture to guess that no one will follow up with this complaint either. PROVE ME WRONG ASHLEY
I am sending this in hopes that someone will respond, I will not hold my breath, let me start with this, we are very unhappy with Ashley Furniture and we are about to make sure that everyone including the BBB is aware of the poor business practices being handled in the Bakersfield location.
We bought our Living room furniture in the end of May 2021 after having completed a home remodel, we looked all around and found what we felt was going to be a great selection for our living room.
it included 1 loveseat 1 couch 2 lamps 2 end tables 1 coffee table 1 rug and oh let me include 1 throw which we never received. that was the begining of our problems.
our love seat is the problem as of today, the seat part had a very odd looking almost box looking on the back end where you sit, we contacted local store, no help what so ever, stated everything will need to go thru Customer service, called cant get thru , wait over an hour, leave your number someone calls back says we will need to send out a technician to look at, which they did, waited 2 weeks we placed our call in early Jan 2022 tech 1 came out did his best to make it look better, however it is still obvious, also the seat is lumpy, he even stated he will notify corp of the problem and they will send out a supervisor to look at and see what can be done, wait for 3 weeks tech 2 comes out says why im I here?? go thru the entire problem again, he claims there is nothing he can do, and that I need to go to the store and complain, well nothing but the run around on this, you cant call in to the local store the phone is so loaded with calls , and when you go in you are told it is a customer service issue.
honestly I don’t care at this point who calls us, but I want to return my furniture, If this happens in 6 months of having it, what is going to happen within a year, the furniture is poorly made and you don’t know it until you have a problem. and then you cant get anyone to help you. I will be going back into the local store again to inform them of all of the problems, then I will reach out to BBB . I am hoping for some resolve soon on this issue.
2/24/22
We purchased $5000 in furniture from Ashley at the Black Friday sale of 2021. We purchased a sectional, end table and a mattress. We received everything but the end table on Jan 8, 2021. I called the store to inquire about the table and was advised it was on back order until Feb. On Feb 17, 2022 Ashley furniture called and stated we could pick up our table and that it was at the store. I thought that was odd because we had been previously advised it would be delivered but, all the same, we picked the table up the following day.
When we picked the table up, it had shrink wrap around it. We got the table home and removed the wrap. The table was complete out of square and had a large gap you could see through in the corner. My husband posted a tweet in regards to the condition and someone from the store contacted us. They said someone from the care team would contact us in 72 hours. Five days later we here from the same person (not the care team) stating they looked into our case and the store had stated they advised us at the time of purchase that the table was no longer available from the manukau and that we agreed to purchase the floor model. This is a flat out LIE. Why would we wait 3 months for a floor model???
I am appalled that a store would flat out lie about a customer. Why couldn’t they just call us and tell us they made a mistake and the table was no longer available?
In addition, when we bought the mattress we were not told by the sales rep that we had to purchase a mattress and pillow protectors in order to be able to exchange the mattress. The rep merely asked if we had a mattress protector. I also did not see this anywhere on the return instruction paperwork. It only stated we couldn’t return the base.
Lastly our new couch had a broken zipper which we will have to get fixed.
I have bought Ashley furniture my whole life but not anymore. I could deal with the mattress and getting the couch fixed but for a company to flat out lie about a customer is just wrong. I am completely appalled by this.
Ordered a dining room suit a year ago and still a china cabinet top in a box and no base…what a miserable experience
I have received the worst customer service from Ashley. They deliver the wrong items and then they give me a hard time with replacing it, is extremely hard to reach a manager. I am offered $500 credit on my account for something that I did not buy. I also purchase insurance for my couches and now they are saying that they cannot do anything to help me.
I had my sons head and footboard delivered and “installed” today. The job was piss poor and it ruined, stripped the headboard so the screws done even hold it up. 4 of the foot board bolts holding it to the rails weren’t in all the way and attached correctly. Lastly they left and forged my wife’s signature on the receipt. I tried calling and getting someone to come a look at the damage the installer did to no avail. I paid good money for this set as well as my set yet to come. I need someone to contact me asap about this issue since no one over the phone can help.
I am contacting you all as I am not happy that I have missing pieces for my ITEM : b2640-65 Queen UPH Panel Bookcase. I have contacted chat and Harjeet told me no pieces were pulling up. I told Hajeet that it is the wood pieces that attach from Bookcase headboard to side rails. He set date of 03/10 to have tech come out and see what pieces are missing and then I have to wait again for pieces. I am so upset and frustrated. I also missed out on buying a box spring for my daughter at another store and I did not get it because she did not have her set up in one piece and now the store is out of stock. I need you all to assist me in a queen box spring and figure out when I can get the missing items needed for my daughters bed before 03/10. I did not spend all this money to go through this issue. I would expect this from Walmart not Ashleys. My daughter spent over $4000 just on her bed and I for my youngest daughter spent $1300. I need this issue resolved ASAP.
I purchased a leather sofa and loveseat in September 2021. They are both power reclining. Three months later the bolt came completely out underneath that operates the recliner up and down. The seat cushions are sagging down and uneven. I’ve always purchased good quality furniture and have never seen such poor craftmanship as this sofa and loveseat. I have pictures that I can send to you so that you can see what I’m talking about. I’m not one to complain. I sell manufactured and modular homes and I will be the first to say that the finished products just not what it use to be so it’s not just furniture. I need my sofa and loveseat replaced. I can be reached with by email or by phone at 252-578-xxxx. I look forward to hearing from someone soon.
I am extremely upset with my purchase of a sofa (dSales NO. 111271330) on January 21, 2022 at the Ashley Furniture Store in Lansing MI. When I purchased, I was told by the sales person that the sofa would be delivered to my home in couple of days however after not receiving delivery of the sofa in over a week, I called the store find out why the sofa hadn’t been delivered and was told that the delivery staff had tried to call my house several times but no one ever answered. I went back to the store to find out that my name as well as phone were incorrect on my sales receipt. A couple days later the sofa was delivered and installed. The next day I contacted my sales person that sofa had been damaged on the arms and back. The sales person asked me to take pictures of the areas that had been damaged as to send them to him. He later followed up with to tell me my sofa would be replaced with a new sofa. On February 5,2022 I received a sofa but while installing the new sofa the men installing the sofa and I noticed a hole in the back of the sofa and one of the arms of the sofa had been crushed. the delivery man took pictures of the damaged sofa and assure me that he would replace this damage sofa with a new sofa on Saturday, February 19,2022. I did not receive a new sofa on Saturday and when I contacted the store I was told they didn’t have in the store and didn’t know when they would receive them,, maybe sometime March. I Given all the problems I’ve had (service & quality) l am requesting Ashley Furniture provide the extended warranty to my sofa
I would like to file a complaint about my experience with your company for the past two months . Please refund me the total amount that I paid. I will not be purchasing from your company again and will be filing a complaint to the BBB.
Absolutely livid. Wife and I ordered a bedroom set in September of 2021, order came in late November/early December and we refused it because the bed railing was damaged. Boxes of the other items have been in my bedroom and was given a cheap metal frame until my rails arrived. I received a call to set up a delivery date, delivery date came and was postponed twice because order was on backorder, even though I was told the order was ready to he delivered. Third time, delivery guys show up. Rails are wrapped in a blanket, not brand new in box. When the delivery guys were about to assemble, they told me the hardware was incomplete and was missing another item. I’ve been waiting months for this order, I’m already being charged for it, it’s already being paid for and the order has yet to be fulfilled. Needless to say, I will never purchase anything from Ashley Furniture again. Been sleeping on a low metal rail with boxes in my bedroom for months. And not only that, the items left in my home because it could not be assembled is also damaged. Paying thousands of dollars for damaged goods its pathetic. I either have to keep it damaged, or more than likely wait several more months.
I’ve been trying since November 2021 to get a return call and email to schedule furniture repair. This is Absolutely unacceptable!
Order # 725006726872 for a sofa ordered online. It was scheduled for January 2022 and delivery said no one was at home and signature needed. I told them to drop off at the front porch and called Customer Service along with writing them and they said it would be okay. I take full responsibility. Now Isabel from the Colton Office says they cannot deliver sofa without signature. The same sofa was delivered and left on front porch with no problem now they are giving me problems. I must disclose that San Bernardino is very klannish as most have been asked to leave as they are not of the lineage of people who should live there and they are passively expressing anger on those that should. Would you please have them leave sofa on front porch and go.
Never buy their products again..bought a furniture set not even two years ago and the recliner has broken down in the back for the second time..called corporate office and had a very rude customer service rep, no help at all
Back in August of 2021 I ordered a mattress. Head and foot board and 2 night stands .We were told 12 weeks for delivery Pleasantly surprised when the mattress came with in a month.
We long story foward its now 6 going on 7 months and a the other furniture still has not arrived! I was told they were waiting for the footboard from another warehouse back in November and it’s now end of February and guess what they are still waiting for the footboard.
I WAS TOLD THEY COULD ship the head board and deliver the headboard footboard and rails ,but and I mean But I could pick up the end tables when they came in … I paid for delivery why in gods name would I pay for delivery that have to pick up?
So Un willingly In order to get a complete set I had to order the other pieces I wanted …. No I’m not happy ,no I’m not satisfied and no at this point I wouldn’t recommend Ashley….
I will tell you your employees are nice ,store is clean and furniture is nice . AS OF Sept my brand new mattress is still on the floor yes I’m sleeping on a mattress on the floor and I have an in complete suit….
I don’t want you to think I’m not aware of the shipping issue in the world today but my 12 weeks have turned into 12 weeks or 6 months …
Me and my wife had purchased a bedroom set,kitchen set and a bench set for our new house. Meanwhile we have to sleep on the floor but with time passing my 7 month old baby got sick and my 5 year old says that it hurts to sleep on the floor.For them reasons I wanted to cancell my bedroom set order that I haven’t recieved and would be until March. But one of the Ashley fruniture is taking advantage of that situation and charging me 10% cancellation feed for something I don’t have and something that I giving theme enough time to cancel.
Please help. I’ve spent many hours trying to get a response. Mattress and foundation do NOT fit with the design of the bedroom set I purchased. A second set was delivered but the problem is the design …. the mattress does not fit within the footboard and headboard. I just want my money back on these items. This is crazy that no one is interested in this issue. It has been so stressful for me but that doesn’t seem to matter.
We ordered a couch and chair on November 5, 2021. The order kept getting delayed. The couch did arrive at the store but the chair did not. Every time we called the chair arrival moved forward a month. We called the store in Myrtle Beach South Carolina on February 3 to cancel the chair only. Called again 4, 9 &10th. Every time they took info. and said “someone will call you back”. They NEVER did! I went into the store at 3:30 pm 2/14 and the manager was “out to lunch” and I could come back. We’ve bought a lot from Ashley and never had a problem until this store! Just to refund for a product still sitting in your warehouse? (3 1/2 months!!! PLEASE contact me promptly at 619-318-xxxx.
Thank you
My girlfriend works at the Jacksonville NC store on Lejune . She walked in this morning ,Sunday 2/13/2022 at about 9:30 am on the dot. She was welcomed with totally disrespectful and unprofessional behavior from a sales manager ,Rachel . I don’t know her last name. She was yelling so loud at my girlfriend Angie Culbreth until I could hardly hear Angie’s voice in my Bluetooth. Angie’s a great employee and very respectful and this type of behavior from anyone in that store is unacceptable ! I wanted to give her store manager Bobby a chance to talk to Rachel about her disrespect but this cannot wait ! Angie is NOT a child and did not sign up for this type of treatment ! Please address this issue ! Thank you
Hello! I purchased a bedroom set from Ashley Furniture in West Palm Beach Order number: 658555. It was expected to be completely delivered on Monday, February 14. We had all of our old furniture removed and disposed of on Friday, February 11 in anticipation for this. Today (Saturday, February 12) we received notice that the slats for our bed frame were out of stock but everything else could be delivered. Ofcourse we can’t sleep on or put a mattress on a bed frame with no slats or box spring so I called our sales associate Susan Rodgers for more information. Susan did not even take the time to listen to the problem or come up with another solution, she completely spoke over me and said she told me this would happen (which she did not) and she said I told her I needed it this date because I was moving in then (which I did not, I have lived here for 12 years). Every time I began to speak she continued to speak over me and was very condescending and unhelpful, her solution was to cancel our order and come in to pick a new bed set. I had no opportunity to ask for other options such as keeping the delivery, but also purchasing a box spring instead of the slats. Or perhaps we could get the delivery of the rest of the pieces and wait to put the pieces together until everything came in. She just told me to make another appointment and come back later and she hung up on me. I completely understand that the availability of products is in no way her fault. However, I was hoping to work together to come up with a solution together. Furniture is a large budget purchase for me and a very big decision. I was very disappointed with this service and have asked to speak with a manager, but still have not heard from one.
Inability to unsubscribes a disgrace!!!!
Wwalio @aol.com
To Whom It May Concern:
Not sure if we will ever see any resolve from this customer complaint. I do feel I need to let you know that my wife and I have not been happy with the product nor with what customer service has tried to get by with from our latest purchase from the Ashley’s store off of I-35 and Heritage Trace in Fort Worth, Texas. My wife bought a $2000.00 (cash money) lounger from this store for a surprise retirement gift for me. Since we have a living room and office full of Ashley’s furniture from past purchases and have been very happy, she didn’t hesitate returning to our regular Ashley store in Fort Worth to buy this chair. Unfortunately that does not hold true any longer for reasons I am getting ready to write in this email. The first chair the delivery men brought out was bent after you sat in it. We noticed the un-even part of the back of the chair and guests in our home even commented that the chair was not level along the back of the chair. We called Ashley’s and they said they would send a tech out to look at it and they would be able to determine what they needed to do to fix it. The fellow at Ashley’s then took down our contact information and address and made an appointment with us for that following Monday or Wednesday I can’t remember. They were going to show up between 10:00am to 12:00am I believe. I stayed home the day of the appointment so I would be here to let them in. They never showed. My wife then called Ashley’s and was told they had canceled that work order because they didn’t have any pictures. We didn’t have any pictures to send in at the time of the call because my wife was at work and was calling on her lunch break plus I was out of town and couldn’t send any pictures at that time either. My wife explained all of this to the young man that had set up the appointment. My wife was then told that Ashley’s had canceled the work order. Customer Service canceled without even letting us know anything. So that weekend we went to the store after taking pictures of defective chair. After showing the pictures and explaining everything to the Mgr. on duty, she said she would make a few phone calls and someone would be getting back to us soon. We did get a call later in the day that they told us that they would replace the defective chair and bring a brand new chair in its place. The young men came out and replaced the chair a few days later and everything seem to work fine on the chair and it wasn’t crooked like the last chair and everyone was happy, Happy until about a week later my wife was cleaning from behind the chair and noticed that our wood flooring in our living room under the chair was all scraped up from this supposedly NEW chair. I turned the chair over to look. The back floor protectors or the round slide protectors were not on the back left and right part the chair like the ones in the middle and to the front of the chair. The rear back right and left protectors had crumbled off and there just screws where the protectors once were. I looked for pieces of these protectors and there were none. These screws were the only thing left of the protectors and had scarred our wood floor terribly. (I have pictures) I know this was not a new chair the men brought us from the warehouse because one of the screws was even rusted. I had only had the chair for about a week. This was not enough time for the wear of both of these protectors to crumble off and one of the screws to be rusted if it were a NEW chair. Especially since this chair had been in my living room the whole time since delivery and not exposed to outside elements. As I said at the beginning I am pretty sure this will probably fall on deaf ears and there will be no follow up but I have to tell you with this type of product and service Ashley’s is now offering you have lost our business and that is a shame because we use to buy furniture that was of very good quality and recurved second to none customer service. You got to my wife and I for $2000.00 dollars and damage to our floor this time. Shame on you. I have learned my lesson and can’t risk doing business with Ashley’s again because then I would have to say, shame on me then.
Thank you,
Sam and Mary Ann Welborn
North Richland Hills, Texas
I been on hold a hour and 20 mins. The music stops and no one says anything. This is the poorest service I ever experienced. My mother purchased a recliner last year. Her pick up day changed 3 times with no compensation. I will like someone to reach out to me concerning this matter
We have been having many bad furniture not in any excellent plzz help me and the employees aren’t doing the correct job on double checking the items before they are delivered
Good afternoon we are here in Chesapeake VA 23320 and we purchase a Tempurpedic med firm mattress I notice when I bought new sheets I saw the label says soft cloud I called the store they wouldn’t help me and on our contract it states med firm mattress Tempurpedic and make payments always on time someone called me and said they were going to deliver my med firm mattress I still haven’t received it
So recently purchased a living room set and bedroom set, was delivered in November of 2021, and have nothing but issues, the end table was broken when they delivered it, and just left it until we complained, within less than one month of having the sectional, sectional is falling apart, and then in December our bed frame broke, called for the sectional right away, cancellation and cancellation of the “tech”, and then when we called and the bed frame, was told on multiple times someone would call, and no call back,
11 months ago we ordered bedroom furniture from the Cullman Alabama store. We got our mattress and base but haven’t gotten the furniture and cannot get anyone in that store to help. Promise after promise of a return call and it never happens. I understand a delay due to covid but 11 months is ridiculous. The Ashley ads have been ramped up and the trucks are always on the roads so someone is getting their furniture somewhere; why haven’t we gotten ours and why can’t anyone in Cullman get answers or return calls?
We purchased two sofas last November and waited up to 6 weeks for them to arrive. Upon deliver And using them more than two minutes as in the store we are very dissatisfied with all aspects of the sofas. ( very uncomfortable). We would love to exchange for a different style.
Thanks Paul
Manager hung up on me after both our voices were raised. I went to store- he kept me waiting for 30 minutes and I cancelled my order and went to Gallery furniture and bought their furniture.
I purchased furniture online back in October. I wanted to return it. I was told to contact vendor. To summarize i was told they wouldn’t take a return but would refund me my money if I donated it and prove that I donated it. I did just that the person who is handling it is RRExxxxx @ashleyfurniture.com. Since then I have never been able to get a hold of him, nor has my money been refunded. I appeal to, you Mr. Wanek. Is this how you treat all your customers.
I need someone to contact me 505-440-xxxx
After spending 11k 2 years ago at the Olympia,WA location and having a 3month fiasco. I told myself never again. Against my better judgment I went today to find shelving for my daughters nic-nacs. I found some that were out of store but the sales woman said she sell them to me and even gave me a price break for both together. $174 and some change. When I went pay I had 200 on me and they said I needed exact change. One of the ladies up front citied to coin shortage. BS. Nowhere else is this happening still. So a customer has to have wizard abilities to shop at your store. I will continue to shop at The Olympia Furniture Store (not yours) in which I’ve purchased $2k worth of beds and dressers in the last week. What a shame.
purchased 2 leather recliners with “extended warranty”. One of them started having spots on the seat and arm. I took pictures and sent to the bogus warranty company. someone finally came out and inspected the chair, then 5 weeks later I received an email saying sorry, not covered, see attached exceptions…ridiculous. We havent done anything but sit in these chairs. Now i am stuck with a “leather ” chair that has light colored spots all over it..what a piece of crap. I get no support from the local store I purchased it from either. .never buying a piece of anything from Ashley…
Paid for my furniture in full up front and I am getting run around about getting my furniture. Been told its in ware house being brought but now 3 different people has said the same thing sold my furniture sitting on fishing chairs because of the lies
Account 6006101040295146
Never received a bill. Asked 2 different to bank employees to send out never received.just paid off entire bill in full do not penalize me or my credit if a bill can’t be sent out. Very disappointed in Ashley since pandemic.
I have a major issue and no one at my store will answer their phone. I’m about to file a lawsuit. If no one calls me at 625-456-xxxx I’ll have no choice but to proceed.
I am so furious right now on Jan 18 I went in to the Ashley furniture on MLK in Las Vegas Nevada. After receiving a 3000 credit line from progressive leasing. I have used progressive two other occasions with WONDERFUL results. This time was a nightmare. After spending a total of $2598 I was waiting at the counter and there was a very upset customer ranting about his order was to be delivered and it wasn’t… THAT SHOULD HAVE BEEN A SIGN. I left being told to I could pick my furniture s as t Jan 22 today .. this time I was the very upset customer I’m I was very rudely told sorry your mattress is on back order and there wasn’t any delivery date. After talking to 2 people I was basically told to bad so sad you will have to wait. I asked if there was something they could do maybe there’s another mattress that can be picked up now and was told SORRY I CAN MAKE SURE WE LET YOU KNOW AS SOON AS IT COMES IN … NO ONE EVER SAID LET ME SEE IF I CAN DO or ANYTHING EXCEPT ILL LET YOU KNOW..
ordered to bedroom sets through Ashley. I picked Ashley because I thought it was the best. It’s been the worst purchase Experience of my life. My chest drawers was garbage 2 left pieces and missing bolts and it was broke and damaged. No right piece. So I had to had to box up put on porch for return. Than my dresser was damaged and they wanted me to take it and donate it. So that meant calling to try and get it picked up or pay for a uhaul to take it. They finally settled on me donating to a nursing home. Then my sons bed arrived and it’s a platform bed and it’s a queen and planks are king so now he has to sleep on floor till planks get here because he don’t have room to put mattress down. I could of went to thrift store and got better furniture than this. I’m still waiting for my Upholstered bed to be delivered which I had to pay extra for. Now I’m waiting on Chest and draw and dresser to come hopefully all in one piece. I am going on Twitter and Facebook and Instagram and letting everybody know about my experience with Ashley furniture company. I have to call a million times to get things done and the online chat takes hours of transfer if and having to give my info over and over. This is my order number of the most crappy furniture and purchase Experience of a lifetime 72500678xxxxx
I am having an absolutely terrible time with my purchase of a bedroom set that i purchased through the Sacramento store on 3667 N Freeway Blvd. They delivered our furniture on 1/15/2022. The people delivering the furniture hit our walls multiple times and took chunks out of the drywall. When they were finished putting together the furniture, they left a huge mess of styrofoam and cardboard in our house as well as in the street. Many of the drawers on the bed frame and the dressers would not close properly. They also installed our king bed frame without the middle support legs and our mattress sagged in the middle because of it. after talking with multiple people in the call center as well as at the Sacramento store, i was told not to sleep on the bed without the center supports. They told me a technician would come out and assess what needed to be done, but they couldn’t get one out to my house until 2/2/2022. I told them i could not wait that long because my wife and i are unable to use our bed until the technician could fix the bed. After about 6 phone calls, i was finally able to get the support legs ordered, but they wouldn’t be delivered for 7-10 business days. I tried to explain to the customer support managers at the Sacramento store that i spent too much money to not be able to use my bed for over a week. Every manager i talked to told me that they would figure something out and give me a call back……i was told this same thing 3 times and i have not received a single call back. It is now 1/19/2022 and i am unable to get anything taken care of, while my wife sleeps in a recliner in our daughters room and i sleep on the couch. Ive told the managers if they are not going to make it right to just take the furniture back. This has become a huge headache and the customer support is non-existent. I would appreciate any help that i can get at this point.
I need help and the local store is not responding
If I could give them a zero I would. Rita in the Colonial Heights Virginia location is a crook and never told me all sales were final until 2 hours later when I said I wanted to cancel my order. Then I had the pleasure of speaking with the manager who called trying to get me to get furniture for another room as if i am not intelligent enough to realize what I need in my home. PLEASE BEWARE OF THEIR SHADY BUSINESS PRACTICES RITA TOLD ME TO INITIAL HERE FOR HERE FOR THAT BUT NEVER MENTIONED ALL SALES WERE FINAL. IF ANYONE IS INTERESTED IN A CLASS ACTION LAWSUIT PLEASE LET ME KNOW
Want to make a complaint that the store in Greenville, SC hasn’t resolved any issues with my order. . Been to the store 4 times. Parts are missing and it’s been 6 months with no help. Everything has been paid in full. It shouldn’t be that hard.
Claim 47834
Your statement, you stand behind your product is far from the truth. Instead of honoring your warranty commitment I was given such an absurd excuse. It was stated by your company my warranty is invalid because there is a stain on my mattress. That’s a serious joke, because Stevie Wonder can attest to the fact that there are no stains on my mattress. Up until the point of taking the pictures that were requested by your warranty department my mattress was covered in plastic. Is it your practice to give an absurd reason for not fulfilling your warranty commitment?
Thurepecitic bed is not working and would not go down. Need my refund..Opelousas Store is not cooperating. Runaround.
I purchased a purple mattress back in early December 2021. I have received 2 calls&e mails to set up delivery weeks apart. Only to be told each time the bed is not in the warehouse and they would call me to schedule when it came in. I checked the order status tonight and it is now showing the bed won’t be in stock until late February. I was originally told it would be 2 to 3 weeks tops. I am currently have IG to sleep on my couch. I want something done to rectify this.
Order #1204120OU45
Hello CEO,
Hope you are doing well.
I want to start by saying that I am a loyal and committed customer of your furniture. I have bought furniture from Ashley for decades and I absolutely love it !!
Recently I spent over $15,000 on the furniture I bought from :
Ashely Homestore-London
3325 Wonderland road,
Millenium center unit 1
London Ontario Canada
Store Phone: 519-652-1637
My complaint:
I ordered the “Sofa Macleary # AFHS-8900838 “and its accompanying “Love seat Macleary # AFHS 8900835″. I absolutely love the sofa.
Both the items were delivered separately so When I put the 2 items together, I realised the 2 SOFA’s would fit better in my living room vs the sofa and the love seat.
I wanted to exchange the love seat for sofa which is an exchange of a less expensive item for a more expensive item.
When I called customer care, they indicated that the store will be able to do this for me.
When I went to the store the sales Manager ” Peter ” indicated that he cannot do it and that even after escalation of my concern he said it is not possible. He indicated that I should call customer care.
I am frustrated by being bounced back and forth. Where is Ashely’s customer loyalty and appreciation. I have spent over $15000 on my home furniture recently from your store and all that I ask is for an exchange for a higher price item where I am willingly to pay re-stocking fee.
I am hoping this can be looked into as soon as possible.
if you need to contact me , please see below.
Vijay Mohan
Customer ID# 201589xxxx
Cell#226-219-xxxx
home#226-236-xxxx
vandanaxxxx @hotmail.ca
I purchased a chaise sofa, recliner, and chair on July 25, 2021. Our sales rep estimated delivery date of late October. No calls or notifications from Ashley on the delivery status were made in October until I text them and received a new estimated date of 11/13. Again no calls or updates in Nov. until I initiated a follow-up. Ashley replied with a new date of 12/21. Once again it was me who initiated a request for an update in Dec. and was then informed that an estimated date of 01/03. January 2022 and no calls or updates from Ashley – so I initiated once again an inquiry and was told that a new date was for 01/05. Nothing happened on 01/05, no calls or updates, so I check on it again and was told that the estimated date of 02/11/22!! THIS IS RIDICULOUS! i understand that it is not business as usual with this pandemic and the domino effect is widespread and many things, but 7 months to wait for furniture? Oh, and by the way, every single time I get a new date, there is no apology or sorry for the inconvenience!! I am so disgusted with Ashley and this is the last time I will buy anything from this furniture store. Please let me know how I can cancel my order?
My husband and I have been customers since we llived in Va 2012 . We moved to Wilmington, N.C. in 2013we had purchased living furniture, 2 bedroom sets of furniture, 2 matress setsMy bedrom furniture got wet on bottom swelled bad. That isn’t all! I purchased a sleep sofa this past April! I had a new sales person that day! However, it didn’t go well after that. We had decent credit, so the finance gal that day , said we had to use progressive leasing. I had them before, paid them off esrly. Ok was suppose to have 0 finance at that time was offered during covid. We made purchase, the furniture was put in my husbands name & my name on finance. Sales person said i was to only pay around 100. Which was ok when i got finance paper work it was 224 a month.So i called mgr, right away he said there was nothing he could do few days after. I have struguled to make payment , wrecked my credit, Very dissapointed in Ashley!
I received my dining room table I ordered online today & it has a big crack on it. Order #725006759209. How do I get this resolved? I have tried all day to get in touch with customer care but their phones seem to be messed up.
469-684-xxxx
xxxE Vista Ridge Mall Dr #618
Lewisville Tx 75067
My order # 201620480 / 201620490 was cancelled I am having a problem getting 2 mattresses picked up from a delivery. I cancelled the order because all the parts were backordered. When initial delivery was attempted; they did not have all the parts. The warehouse instructed the delivery team to leave the mattresses and they would be back with all the bed parts and pieces. No one called me with a new delivery date, so I called back and was told all the parts were on backorder – I told them to cancel whole order and come pick up the mattresses they left behind. I was told someone would contact me to pick up. No one will schedule that pick up and I need those picked up. Ashley made the error by instructing per warehouse to leave mattresses when they should have taken them back if there were parts missing. I was also told when they cancelled the parts and bed, no one cancelled the mattress order. The salesman Zack Sierra at Palm Desert Store he would take care of it, it was an error and mattresses would be picked up. Now he tells me he cannot fix this error and get mattresses picked up. This is not a return. Please have someone contact me ASAP to schedule this pick up of the left behind mattresses from your delivery team at the direction of your warehouse !!
I purchased a head foot board and mattress.It took months to recieve my product after receiving confirmation date when it would be delivered. I contacted the Columbus Georgia in which I purchased the items and was offered a $100 gift card which I never received then after said product was delivered the delivery person noticed it was damaged so I had to sleep on a damaged bed for several months and again for my inconvenience I was offered a second $100 gift card that I never received I went in spoke to the manager and was told it would be taken care of its been almost 2 months with the same lie I would like to recieve my gift cards without the lies and run around.This started August 17th 2021 purchased date was 5/22/2021 account number #7065611xxxx and my name is Cheryl Gregory and I can be reached at 706-561-xxxx I look forward to hearing from you.
Cheryl Gregory
We bought a double recliner from store in Hixson TN. The recliner on one side broke. My husband called customer service was told that it was under warranty but the company that made it was out of business so we could exchange it. We had to pick out a lesser piece, had to wait a week for delivery, the driver refused to pick up the old recliner and leave the new one, he was rude and did not want to listen . I will be contacting Consumer Affairs and my lawyer. I will be telling everyone in person as I clean furniture for a living, to stay away from Ashley and broadcasting it on social media.
Greetings. I purchased king size Juararo bedroom set from 1Stop Bedroom online. Actually, I ordered by phone. I was told it was in stock and would receive it by end of Sept. here it is January and they keep putting me off by saying it’s in the cargo offshore. The only reason I purchased with them was because they said it was in stock.
Is this a legit company selling your product or is it a spam?
I have been living out of boxes waiting for the furniture. What is your advise?
I am absolutely disgusted by the absolutely nonexistent customer service or care. I live in the Bahamas and flew to Fort Lauderdale to buy a sofa. I’ve used Ashley before and was more than happy. This time, it has been appalling. Order placed in Sept 2021 with an expected delivery for Oct/Nov. Not once has anyone called me, I have had to constantly reach out and be fobbed off. It looks like the sofa might be ready in February, but no one is telling me anything.
I have been waiting over 7 months for my king bed to arrive. It is beyond frustrating to spend thousands of dollars on furniture and to keep getting the arrival date pushed back with no updates from the store.
I purchased a dining room set on October 10, 2021. The seller assured me that I could pick it up in two to three weeks. I wanted to purchase this dining room set for Thanksgiving and also be ready for Christmas because my daughter was going to bring her fiancee for us to meet. I called a week before and the store told me that only the chairs were available and that the delivery was set now for Nov. 26th. I was disappointed. Well the 26th came and they brought the chairs and the bench, and I refused to accept it. I thought I would have it at least for christmas, it was not the case. I went back and they said December for sure. Christmas came, no dining room. Then they said January and just called me and they said now it will be February. My Thanksgiving and Christmas were ruined, we had to use our old dining room. I went to MathisBrothers, what was my surprise the price: when I bought the dining room set, “Myshanna 5 piece Dining Room” in October at your Colton store, you said it was a sale half off from $2,199.99, I thought what a sale, then I went to Mattisbrothers the same dining room costs $1075.95, regular price, so what is the deal with you. I am a very disappointed customer, if your seller told me at the beginning that maybe will be a delay ok, but he assured me that it was going to be available in two to three weeks, so I counted with it. Then I went about 4 to 5 times to find out what is going on. Terrible customer service, plus the price was deceiving. I need for you to find a solution for this problem as soon as possible. My name is Valentina Dowling (909) 663-xxxx.
Associate ordered wrong thing then wants to overcharge for compensate.
I purchased a seconional living set I was over priced so she can make connections and then told me I have to wait three months for my refund and saying they sending it through Mail bullxt I want my money now
My daughter recently purchased a table and chair set , after delivering the furniture my daughter called and told the salesperson about some things she noticed after delivery such as missing screws, chair parts put together upside down and drawing on the backside of the table. After talking to someone, they argued-wit her and promised to send the screws, which we have yet to receive yet. My daughter spent cash and I hate that we shopped there. I will tell all my clients, friends at Nexstar Media, and Cox Communications to never shop at this stor again. We shopped at Ashley in Southaven, MS.
Awful,ridiculous, worst experience ever in my life!!! NEVER again will I spend a dime with this company!! Waited forever for our furniture, wasn’t put together properly, still waiting on parts for our headboard 6 months later and was told it would be another 2 months after originally being told 10-14 days. They stopped responding to my emails and when I call all they want to do is give me a half ass insincere apology. Well that’s not helping me be able to sleep In my bed they had NO problem taking my money for!! If you are thinking of purchasing furniture from here DONT!!!!!
I have been waiting since August 2021 for the furniture to be delivered that is the one we ordered at first.WEshould have been told the truth about our product and we could have known this was going to take a long time for the product to come They delivered the wrong set to begin with and we called and they said they will not pick-up the items until they get the other in that we had to go back and order yet another.They never said it wasn’t coming or was in stock,shock, were told NOV5.We waited all day no one called to tell us anything. I called no one answered,called all day for days.I talked to someone about the problem, they said it would be 12 to 15 weeks for delivery. ARE THEY KIDDING,still no one has called us.We went to the Greenwood,In. Store Joe the manager gave us our credit back for insurance toward the purchase,and we charged this we making payments for this. These payments will have to be made anyway, this don’t make sense. We can’t stop these because it’ll mess my credit up.I am calling the news about this as soon as possible and I have been in contact with the BBB. GLEN E. BISHOP. PLEASE LET ME KNOW WHEN YOU ARE READY TO GET THIS STRAIGHTENED OUT. gxxxx @sbcglobal.net or call 317(291_xxxx /317_752_xxxx
No, follow-up for repairs. No one picks up the phone..
I visited an Ashley Furniture Store in Jasper, Tx. and received conflicting information which had me driving over 2 hours to sign papers. After driving all that way and I expressed my frustration with making an unnecessary trip which I had to get someone to take care of my 86 year old Mother who has Alzheimer’s…I was surprised at the threatening tones from the Store Manager, the assumption of the Finance person, and the confusion of the sales person really left a bad feeling about this almost $3000.00 purchase.
Recently made a mattress and bed purchase at the Flint Michigan store and are not happy with the mattress. The store manager is not willing to exchange it unless we purchase another one that is three thousand dollars more. This has been a bad experience from the beginning. Delivery was supposed to be on a Saturday and when contacting the store that day to get a time we were told it wouldn’t be until Monday. Of course we already had our existing bed removed. Could never give this store a positive referral to anyone. Will probably buy a different mattress we are happy with elsewhere and chalk it up to a very costly lesson learned.
I purchase a mattress at your local store in Mason Ohio and it was supposed to have been delivered on the 18th of August. My order should have been a Queen Beautyrest Firm. #0709134NN34. After waiting all day for the delivery they decide they were unable to find my location and aborded the delivery. I contact CS was told it would not be delivered and will have to contact me for another delivery date. I had taken time off work, to be home and was very upset. I have a back problem and insisted it be delivered asap. Was then given the next day’s delivery. Stress over the hold incident and happy to finally get the mattress I trusted that I got what I order, a firm Queen, when I start having back problems again, I thought I just need to adjust to the mattress but then it got worst. I check my order and realized it was not a frim but a plush. I kept trying to contact the office, leaving messages with no callback. Finally the salesperson Katie Wright call me back, she was rude and as much as called me a liar, saying she order what I ask. I ask to speak with the manager. I was given, what I was told was the assistant manager told me I had to come into the store and try out the mattress, so I did. They agreed to pick up the wrong mattress and deliver what was ordered in the store. When I was contacted about the delivery date and confirmation of my order it was wrong again showing a plush instead of a firm. When I call the store the associate told me they had the wrong delivery date on the order as well. The delivery date showed as Dec. 22, but it should have been the 24th, had she not checked I have interfered with my hour of work again. It was corrected and I received another confirmation showing the delivery was to be on the 24th. Today is the 24th and no one called nor showed up. I had several texts messages sent to me confirming today date Dec. 24th, but it was a no show. I tried to contact someone and never received a callback. I have had the most horrible experience with your company and I have been a customer of Ashley since 2014. This is the worst experience I have ever had with any store. I want you to pick up this mattress and I do not want to do business with you. Please refund me back my money. I will report it to the FTC and the BBB. My account has been billed for the product but I have not received it. Sales Order #1130134MP81 Sales person Rakshya Aryal
This is Mr. Ford I have bought a couch from Ashley furniture and when he brought it in the house it was raining and the couch was wet so I refuse to take the order I sent back and he said that they was going to send me a new couch each time they came to my house six times with the same wet mildew couch but anyway can someone help me with this situation Ashley furniture destroyed my Thanksgiving and my Christmas
What a bad company!!
I went to Ashley furniture located on Fletcher parkway in El Cajon California Saleem Tazneem
What is my rent I selected a sectional and paid the five year warranty and was told that my furniture would either arrive by December 23 is the 22nd and I called and now they’re telling me it will not be ready till possibly estimated January the furniture wasn’t even ready when I purchased it I wasn’t even aware of that this is the worst customer service I’ve ever experienced I’m literally sitting in my living room Indian style I can’t have any company for Christmas or the holidays let alone New Year’s because I have no livING ROOM IM LIVID
I ordered a bedroom suit for my son’s birthday six months ago and finally decided to cancel after waiting for so long. I had financed, and upon cancellation, was told that I would not get my $100 delivery fee refunded. While I understand supply chain issues, I find this to be ridiculous. Again, I patiently waited six months. At the initial purchase, I wrote a very positive review. I will now make certain that I file a complaint with the BBB and share my experience on all social media platforms. Additionally, I will discourage any family or friends from ever purchasing from your store. A $100 refund is a drop in the bucket for a corporation your size.
Bought kitchen chairs in August, arrived without the leveller on the bottom of the legs, therefore they are unusable. Immediately placed a ‘claim’. I was told the parts would be here in October….then November…then December…now February. I asked to return the chairs for a refund and was told by EVERYONE, sales clerk, sales manager, customer service, customer service manager that they DO NOT GIVE REFUNDS, even if their product arrived defective. They said I could choose something else from the store, which I do not need or want.
Do not buy from Ashley or City Furniture because even if it is their fault that the product YOU purchased is unusable, they will not give you a refund. IT’S THEIR POLICY !!
It’s called ‘Bait and Switch’.
Order # 799109 Aug 21 Claim 01394128 Sept 3rd
This is the worst customer service i have ever encountered
I have been trying to contact someone about my recent order since the 11th. I have left the chat box open for days with no response. I have had 2 agents just leave the conversation and have spent countless hours on the phone and computer without any help at all. This is ridiculous and terrible customer service.
My name is Nina Green I purchased Furniture Ashley furniture purchased on June 2 21 I never received my furniture they stole $350 for me I will get my lawyer involved and call better business Bureau get my money now return by the end of the day
My furniture still hasn’t been delivered and it’s 14 weeks!!!!!The store contract says 8-12 weeks.. I paid almost $3000 for furniture and I’m getting the runaround on delivery are you kidding me. Then told that I will have to pay a separate shipping fee if the living room sectional that has arrived and is sitting at some warehouse is delivered now. No one barely answers the phone. Like really give my money back.
Your store located on 86th St Indianapolis is the worst customer service store I have ever had to deal with. You have lost a customer for life. I will and have told all of my family and friends to not shop at your stores, my experience has been so horrid.
Refund is not being handled the way it should. I will make a complaint with Customer Protection Agency.
I have made way to many attempts to try and speak with someone about returning some chairs I bought. I have been told to call a corporate store only to be told by that store that they are a franchisee and they have nothing to do with returns. I have waited online for hours only to be transferred and abandoned. It should not be this difficult to return an item. Your customer service needs some vast improvement so that we as a customer can get some clear direction on making a simple return. Please give me a call at 314-791-xxxx
good luck with all of that!! We have been dealing with these idiots for almost a year now. Not getting anywhere!!
Buying with Ashley Furniture has been the worst experience I have ever encountered. I would NEVER recommend this company to anyone ever. We were told delivery time frames that were untrue, received 1/2 an order in the anticipation that the remainder would be following soon only (as we were told) to only find out that it was actually a few months away. We canceled that living room set BUT are still awaiting a credit for the deposit and delivery charge, months later! Spoke to BOLINGBROOK store manager, CLAUDIO, several times. He always promises to handle it and yet never follows up on any of it. To date we are still waiting on a credit that apparently AUDREY in finance needs to approve. I’m being told by store that she never follows up either and causes more delays & frustration to the process. Extremely unprofessional of this store and continues to make a bad situation worse. Then if not bad enough, each time we do call to speak to a manager, we need to go through MONICA at the BOLINGBROOK store. She is beyond rude, loves to argue, does not forward messages, hangs up on us, and has caller ID so refuses to answer the store phone when you call back. ASHLEY FURNITURE SHOULD BE AVOIDED AT ALL OPPORTUNITY!!! We purchased a living room set recently at DARVIN FURNITURE and received the set in 2 days and with excellent customer service. NOT at all ASHLEY’s horrible experience. WHERE IS OUR REFUND???!!!!!
where can i get a hold of someone in the head office to speak to or send an e-mail too because i’m trying to be one of those clients of goggle review
GOOD LUCK!! That will probably never happen!
I won’t go into too much detail because I’m pretty sure no one in corporate will even read this. This is just MORE documentation on my part if I have to sue your company.
Bought a sectional couch. Paid in full in store in Austin. Delivery was a joke. Two separate delivery days, after waiting over a month. Delivery days and times on both days changed after confirmation the day before.
NOW, A FEW WEEKS AFTER BEING IN MY HOME, I SEE A TEAR ON THE VORNER RIGHT UNDER THE ARM, OBVIOUDLY WHERE THE CORNER OF THE WOOD HAS RIPPED THROUGH.
I call multiple times, waiting for hours, talk to someone who “transfers” me only to get disconnected. I call back again and again. Finally drive the 45 minutes to the store, wait another hour and put in an order with a picture that I took. Get told someone will contact in 3 days, 10 days later…nothing. Go back to store, wait again only to be told nothing can be done. I HAVE HAD THE COUCH LESS THAN A MONTH!!!
t
GET THE CORPORATE number. Call them. After more waiting, they can’t do anything because they are not in my area. Hogwash!!!!
I’ve had it and ready to head to small claims court.
Very terrible experience. Still awaiting delivery after 5 months. Poor customer response. Unprofessional business practice
Very terrible experience. Even after 5 months it was not delivered. Will never ever buy anything from Ashley.
12/4/2021
I ordered a sofa via phone to the Salem store on 4/26/21. It was estimated 8-10 week delivery but due to the pandemic, the salesman said it could be a couple weeks longer but not much longer. Fast forward to December 2021 and I still don’t have my couch. I’ve had to call every month to find the status. Always the same thing…..it’s on its way.
I tried calling the Salem store a couple weeks ago and I could not get through. I left my number for a call back. When I got a call back, it was NOT from the Salem store. They told me the sofa was at the Salem store waiting for me to pick it up. I informed the person that I paid for the 5 star delivery at $129. They said I would need to call the Salem store. I said I did and it re-routed me. She tried to connect me to the Salem store and I got disconnected THREE times. I tried again to call the Salem store and could not get through. I finally called the Corvallis store and begged the lady for help. She said I would have to call the Salem store but she would try to get an answer. Because I live on the coast, she said it goes to a third party and they have no control over that. I asked her to do what she could.
Later that day, I called Corporate to file a complaint because I’m still getting the run around. The recording told me my delivery was 2/22/2022. WHAT??? 3 more months when it’s in a warehouse 2 hours from me? Unacceptable. I called AGAIN. I told the lady I’ve been given the run around, lies, mis communication, no answers etc and this type of treatment is unacceptable. I asked for a full refund because of the treatment I’ve been receiving. That was today……let’s see if I actually get my refund. I’m prepared to fight. I’m SO disappointed. I had planned on buying a $5000 leather sectional from them. No way in heck I will EVER buy from them again. They dont follow through. They don’t tell you the truth. Just try getting a hola the original salesman you bought your item from. He NEVER returned my calls. NEVER buy from Ashley.
I bought my grand daughter a bedroom suit 3 weeks ago which was delivered but was never set up..They delivered it and left and did not leave any hardware for the bed to be assembled..We have called 3 or 4 times to get them to send somebody out to assemble it to which they said they would but nothing happens..Nobody has came out to assemble this bed for her ..It would b well appreciated if you could send somebody out , or least deliver the hardware that was suppose to of came with it.so she can get somebody to assemble it for her. Even though I paid for the delivery and assembling..Im just so tired of asking them for their help with this issue..This is so ridiculous of having to go thru all this from such a nice furniture store which they should stand behind in making sure of their deliveries instead of putting it on the back burner..The ashley store is on Gunbarrel in chattanooga tn.for more info please contact jessica morgan at 423-680-xxxx in chattanooga tn address 5428 Country Village Dr ooltewah tn 37363 the transation id.is 3HD61631ND747384Y invoice no 725006429513…her email is jmorgan1xxxx @gmail.com
my power has stopped working on my Damacio Loveseat.
We bought a 3 piece furniture set from Ashley 2 months ago. Over $2500.
We have not been able to use our sofa as it sinks in. We had a repair technician come out who told us the problem is in the cushions.
We have had new replacements on order for over a month.
I called today to check on the status and was told it would be 2 more months before they come in.
In the meantime I am making payments on furniture we are unable to use.
I want a new replacement for this sofa, or a refund of my money.
Y’all need to make this right. My attorney is my next stop.
I am expecting a reply to this concern.
The very worst customer “service” I have ever experienced. This store refuses to honor their 1 year standard warranty. I have a sofa bed that is my primary sleeping space and the mechanism completely broke off from the sofa frame while I was sleeping. They have refused to honor their warranty but instead said they will send me the “part” so that I can fix it myself! This is not something that can be fixed by anyone, let alone a 50 year old woman. I have filed a complaint with the Md. Attorney General Office as well. I will never purchase from them again.
Purchased furniture with a promotion of a free trip airfare etc etc and months have passed with no contact I have had nothing but issues with the college station Texas store spoke to management EJ and still nothing I’m sending this email last ditch in hopes to resolve these issues before I file a complaint with the better business bureau
I’ve been dealing with Ashley’s furniture here in Reno Nevada I even got a case number that they would credit me 108 25 or a charge does not belong to me it’s been two months they always say credit me in 72 hours I bought some furniture from Ashley furniture and three times the dresser drawer was delivered damage.i. Want to know why it takes so long to credit me 108.25 the manager said it would be fix and even gave his cell number and I called him and never returned my calls!! I want my credit!! Case number 04728770
We bought a power rec sofa in april 2021. Within a month one side of the sofa had broken down. It sagged really bad . We contacted the store (Olympia Wa) and they finally sent someone out about about a week later. All this guy said when he walked in was “It’s kinda saggy”. Then after looking at it all he said was “It has four springs, It has four springs (yup…said it twice) and then he left. What the heck did that mean? I thought we would be contacted by the store, but nothing. Two more weeks went by, sooooo…we went back to the store and talked to the manager. He said he would check it out and callus in the next few days. He also said to solve the problem, sit on the middle and other side of the sofa and it would wear that down too! What a load of crap. Needless to say, he never called. Two more weeks went by and back to the store we went. The girls at the desk said “all sofa’s sag”. They went back to the manager in his office and he wouldn’t come out and talk to us. I didn’t mention but we did have pictures and showed them all the times we went in and you could see how bad it looks. Any way, we aren’t getting anywhere with the people at the cooper pt rd store in Olympia but are super unhappy. We spent $2,278.48 on this sofa and to have it sag and look terrible, and to have the little girls at the desk tell us “all sofas are like that” and the manager not calling us back as promised and not coming out of his office to address the situation, doesn’t say much for Ashley’s. We also purchased a five year warrenty on this sofa. Please advise as I am so sad about this situation. What we would really like is it fixed or replaced.
Thank You,
Sandra Cambron
xxx N Duckabush Dr. W.
P.O. Box 1843
Hoodsport, Wa. 98548
I own the Islebrook Canyon love seat and sofa. These are both 90% leather and purchased 2 years ago. We have a non-warranty issue of cheep cushions. I purchased replacements for $350 and the issue is that the leather zippers do not unzip wide enough to pull cushions out to replace. Upon removing the dust prevention fabric from the bottom to inspect how to possibly get the seat backs to tilt we found a MDF frame all stapled with no screws. The eople on the web site and via phone informed me that after a year they do not suppport help for this issue. I called back again and got a helpful and kind woman by the name of Brittney Oevering who went above and beyond to try and help. She did what one would hope an employee would do so please acknowledge her great efforts at customer service. How you could help me is tell me how to get into the couch to insert the new cushions. Our leather is in great shape and it looks new. The sag and squish of usions is breaking our backs. Cheep inserts were used and this is disappointing.
I am contacting you to tell you we had a really great experience with Scott R . @ Mooresville NC location. We went a week before the Black Friday sales just to get an idea of pricing and design. Scott was really helpful in information as well. Getting us the best price. He let us browse when we let him know we were “just looking” he wasn’t pushy in any way and was very transparent and informative both times we went to see him. We were very happy with the buying experience so far. We look forward to receiving our furniture and will return for any of our other home furnishing needs! Thank you Scott and Ashley furniture for making it a seamless experience!
Dear Sir:
I’m not a person who complains much, but the treatment my wife has received from the KingsportTennessee Ashely’s Furniture Store has been beyond pathetic. We placed our order for over $12,000.00. We had to pay in full before they would even order our furniture. In spite of having a a credit rating of over 825. Since that time we have had to wait months for our delivery ,only to find that many pieces were in the local warehouse. My wife was told by the manager of of this store that she would need to call the warehouse herself. She did only to be told off by by the warehouse lady, and told we’d get it when they decide to have it delivered. After several more calls to the store manager and my wife in tears. We got a second partial delivery. The couch doesn’t appear to even be the correct one. We are still with only 4 dining chairs, but since it doesn’t help to call we are about to call the local better business bureau,and the tv station and explain our situation. We aren’t happy with the treatment or the attitude of some representing your brand.
My wife and I purchased a dining room set (Langford dining room set w/ table, server, and 8 chairs) on April 3, 2021, from Ashley Furniture Homestore (Humble, TX). We paid cash and financed nothing. At the time of purchase, the Langford set was a new set that had not been manufactured for showroom sale nor customers. Therefore, we were the first to purchase this set. Today is November 27, 2021, and we still have not received the dining table. We’ve been lied to on a monthly basis about the delivery of the table, since June 2021. My wife and I have rearranged family and work schedules several times to be home to receive the promised and scheduled delivery of the table, only to be stood-up by this company. In September 2021, Ashley Furniture delivered a damaged table that we refused. The delivery guy told us that there were more tables in the warehouse and that we should have a new table by the following week. When the following week went by and we had no table, I called customer service and was told there we no tables in the Houston area that matched our set. On November 6, 2021, I went to the physical store of purchase – Ashley Furniture Homestore (Humble, TX store) to inquire of the status of the table. While there was now a version of our table sitting on the showroom floor, I was told there were no tables in the Houston area available for delivery. I was further told by customer service that day that my table was scheduled for delivery for December 24, 2021. Today, November 27, 2021, we called Ashley’s customer service number to confirm the December 24, 2021 date was still scheduled. The customer service representative told us the date has been changed to January 1, 2022, and told us we should “just wait”. This complaint is being filed because this has been the absolute worst purchasing experience we have ever had. And, to add insult to injury Ashley is telling us we can’t return the furniture we have not even used. We are sincerely and respectfully asking the Ashley Furniture Homestore Corporate Office and Ceo, Todd Wanek, to please help us get our table. Currently, it seems Ashley has no intentions of honoring our purchase expectations.
The rude staff, I will mot purchase anything from the Santa Fe NM store. I was told that they were busy and to call back. I do not believe that. I was told that they could mint help me unless I provided a item number and to call back. So I went back to the website got the number and was told that no number exist. and that was it. No can I help you? What were you looking for? Nothing. I know help is hard to find, but really? Not happy!
My couch is the worst piece of furniture I’ve ever owned. In the showroom, was very comfortable..At home. Junk!..
Wood in couch squeaks and sags in the middle. Sitting on either end is like sitting st a 45 degree angle.
I complained immediately after receiving and was told squeak would go away. It hasn’t. It’s really unusable, and appears I’m stuck with it.. Never again Ashley, never Again..
I purchased some furniture from the Ashley Store in Fairfield, CA on 8/21/21. There was going to be a delay on the dining room table, but I was told it would be delivered in “about 4 weeks”. On 9/8/2021, the bed we had ordered was delivered along with the 6 chairs that went along with the table but no table. I had expected a delay but heard nothing. In early November, my husband was told by a representative from Ashley by telephone that the table would be delivered on November 18. Nothing was delivered that day. My husband called the National contact number for Ashley and was told by that representative that that particular item had “been on backorder since 1/2021”.
Disgusted by this dishonesty, we went to the Ashley store where we purchased the furniture and were told the item would not be in the warehouse until January of next year and we would promptly have it delivered. Needless to say, we didn’t trust this manager and requested the floor model. We were denied this as he said he “wasn’t going to have an empty space in his floor and be like RC Willey” which was of no matter to me as I have an empty space in my home and Thanksgiving is tomorrow!
I am a 65 y/o retired RN and raised 5 children. I have purchased a lot of furniture over the years and have never had such a poor experience with any company in all my years. It’s obvious that this business was well aware at the time of our purchase that the table was not going to be delivered to us in any kind of a timely manner and we should have been given honest information.
I will not hesitate to share my experience with as many people as I can to ensure that no one has to go through the same unnecessary inconvenience and dishonesty that we have.
I look forward to your response.
Thank You.
My new chair has been broken since July. We’ve been to the sore 4 times. Called 9 times. Sent photos, tech came to our home. Nothing resolved. All the manager says is that someone will call in 72 hours. We’ve had a broken chair in our living room for 5 months. Now we have company for holidays and still broken chair. Case # 03878896
In April of this year my wife purchased a dining room table, the cost being slightly over $800.00. Upon arriving home we began to remove it from the box. We immediately noticed that the item had previously been opened and saw that the table top was scratched. Being that the item was “new” we contacted the Montclair store where the purchase was made and spoke to the General Manager. Here is where the fun begins.
To our surprise and a warning to anyone making a purchase apparently Ashley Furniture has a NO REFUND POLICY they first send out a technician to evaluate and repair the item. Can you believe that you buy a new product and it comes damaged and they repair it. Who wants to pay top dollar for second hand merchandise.
So the tech arrives one month later and sees the scratch. He proceeds to bring out a matching crayon and fills the scratch. That was the extent of the repair and tells us this is only a temporary fix and proceeds to tell us the following; “Ashley store is the worst store to buy from. They do this all the time. I feel bad for you but that’s all I can do.”
I called the store again and spoke to the General Manager again. I asked him how it was okay for them to sell second grade merchandise and then not honor an exchange. He said it is their store policy and there was nothing he could do and that the item was repaired. He was extremely friendly when he sold the item but was the rudest and unprofessional person when dealing with this problem. In short he brushed me off. After attempting several other resources and with no avail. I decided to assemble the table to use it for 4th of July. Upon attempting to assemble it I discovered that the one side of the table stand was stripped. Now it was evident that this item had been previously returned damaged and it was pawned off on me.
So we call to report the damage and a second tech is sent. Unfortunately we missed the appointment and moved the table to another location where someone would be whenever they return. When we attempt to reschedule they inform us that they would not respond to a new address and that the table would have to be returned to the original address where it was seen.
They schedule an appointment for the second week of November. When the Tech arrived he informed us that this was a 2 man job and he would not be able to address the problem. Mind you the item is out of the box and partially built. This Tech advised us that the item was damaged and it should be replaced. He also told us to speak to Management and tell them about the issue. He also proceeded to tell us to NEVER purchase from Ashley furniture again. That they have the worst policies and they will never return your money and will attempt to repair the items and avoid an exchange. He said you will be lucky to get store credit.
The Tech said he would report that 2 Tech would be needed for the inspection of the item and that a new service call date would be issued.
Today we got an email from Ashely advising us that the Tech reported the table was still in the box unopened. So they would not be taking any further action. We called and advised them that this was untrue that one Tech had already made one repair and this second Tech saw that table partially built. They proceeded to schedule a THIRD service call now for December 2nd.
So we have a new table that we will probably not be able to use for none of the holidays this year. Hopefully this experience and the recommendations from their own employees will help ask the right questions if you are brave enough to purchase from Ashley Furniture. A multi million company that can not honor an $800.00 purchase. What’s wrong with this picture.
I ordered furniture for my new house last August 4, 2021. And I paid cash amounting $8000.00 but until no November 24,2021. But until now we received my order only two mattresses. I’m living with paycheck to paycheck but we choose Ashley coz they said is a good one even it’s so expensive. Almost 4 months we don’t hear from Ashley furniture. If I invest that money in stock It might gain more. Please check my orders. And actually i cannot afford it. $8000.00 is a big money for me coz I live only by paycheck to paycheck with 3 children. Hopefully you undErstand.
I placed an order for a bed online 6/25 it is now 11 /22 and still no delivery ? Everytime I inquire about my order I am pushed up another month. This is very frustrating.
I am sending this message to Mr. Todd Wanek on behalf of my wife Martha Woodruff. Ashley Furniture owned her a refund. We bought a mirror in some time ago at the store in Snellville. Why is Ashley furniture is given her the run around. Please give her , her refund ASAP. I will get the media involved . You all have all of her information. Please give her her refund as you all promised to do some time ago.
NEVER, NEVER, EVER “purchase” anything from this or any other furnishings store unless it is VERIFIED, “in stock”. You are actually, not purchasing, but offering a free “LOAN” of your funds for nothing but PERPETUAL PROMISES to deliver.
The store NEVER ANSWERS a phone. Their “customer service” is long hold times after a 5-minute menu of useless department options Their personnel have ZERO Communication with their contracted Delivery Service, especially when scheduling inventory delivery, whether “all at once” or in installments. THEN, when all patience is lost, good luck getting a 100% REFUND!!!
Our prior “positive” review is now rescinded.
ATTENTION TODD WANEK, My name is David Sherrin and I am sending you this e-mail because of an on going issue I have with the furniture I purchased. My furniture was delivered in April 2021 and has had an ISSUE with it since. the cushions are terrible to sit on and very uncomfortable. I have had 3 Techs come out and still not fixed. Now they are telling me I have to WAIT until December 30th to have someone come out. I am very disappointed in your customer service because they seem not to care. I feel the furniture is Cheaply put together and has a manufacture defect and should be replaced. We are so tired of sitting on furniture that is so uncomfortable to sit on and enjoy.
I hope to hear back from you to get this matter resolved.
Thank you, David Sherrin
My wife and I bought a lining room furniture set from Ashley’s Furniture store in Midland, Texas on April 18, 2021. We bought the merchandise out right, $3000. We were told it could take 6 – 8 weeks. Every time we check up on our order, it is getting pushed further and further back. As of today, our order is pushed out another 12 – 14 WEEKS. Why are we waiting a year to get our furniture and why can’t the staff here at this store give us any information? When will we receive our furniture or should we just get a refund and go elsewhere?
I bought sectionals from Ashley Furniture in July 2019. One of the sectionals started to rip at one of the seams about 6 months after purchase. Another portion of the sectional hurt to sit on, wood was not covered. I contacted the company and over a year later, and they finally sent someone out on 10/19/2021. In the meantime, another portion of the frame broke on one side, in the front. The company that came out stated it was in bad shape and should be replaced, but that is up to Ashley Furniture; they are just contracted to look at the furniture.
I paid $500 for a 5 year warranty to cover if anything gets damaged. Today, 10/27/2021, they stated that they do not cover fabric, and they will not do anything about the other damage. I told the lady to have her management call me back because that is not ok. If I knew that, I wouldn’t have paid the extra $500.
My other sectional is fine…I do take care of my belongings, so it is not any fault of mine that this cheaply-made, expensive piece of furniture is damaged.
I asked her what the company was going to do for me, and she said someone would call me in 72 hours….but probably nothing.
I would urge people NOT to buy from this company IF they do not uphold their warranties and their furniture doesn’t last longer than 6 months to a year.
Why won’t someone return my call? I’ve called 5 times about my sofa needing repair. The repair technician never calls like the customer service representative says they will.
Hello, we purchased a mattress Sept 29th, WAY TOO FIRM. We bought the cover to give us the 120 days to swap. I’m trying to swap but there is no inventory and I need a mattress. Due to this unforseen circumstance of Covid which has caused delays in inventory, I am asking for Ashley to allow me to use the credit towards a sofa of equal or greater value. Please reply ASAP. 561-900-xxxx. Thanks
My $5000 delivery was 10-7-21. It was severely damaged…it happens. 14 phone calls to customer service, 2 trips to the store, 7 emails with photos that started on delivery day, and I’m still nowhere near resolution. The store teams have created a force field, an iron curtain around themselves for protection against we evil customers that expect our furniture to be delivered without extreme damage by the delivery guys. As a lifelong retail regional manager myself, I’m ashamed for Ashley. Failure at delivery level is just part of life, but failure at customer service level is unacceptable, especially to this degree. Most of my furniture is from Ethan Allen but I’ve had good luck with Ashley in the past and thought I’d save money by not going to Ethan Allen this time. Big mistake. Somewhere along the way, Ashley has become the bargain basement furniture outlet. Once you buy, they are done with you. Even a return trip to the store didn’t help a bit. Thanks to the manager, Cheryl, for nothing. I’ve called several stores attempting to get a phone number for a regional manager, but they are shielded from any customer contact apparently. Congrats to Ashley, you have successfully blocked your district/regional managers from being bothered by we worthless customers.
Same happened to me and it took almost a year and a half for them to send a company out to look at my sectional; which started to fall apart after 6 months. I even paid the extra $500 for a 5 year warranty. Today, they stated that they will not cover it because there is too much and it is not repairable, which I knew. They stated that they will do nothing…This is NOT fault of mine, but their cheaply made furniture.
I am writing to everyone, which is not what I normally do, but I am today because this is crap and they are doing nothing about it.
Good luck to you…
Same happened to me and it took almost a year and a half for them to send a company out to look at my sectional; which started to fall apart after 6 months. I even paid the extra $500 for a 5 year warranty. Today, they stated that they will not cover it because there is too much and it is not repairable, which I knew. They stated that they will do nothing…This is NOT fault of mine, but their cheaply made furniture.
I am writing to everyone, which is not what I normally do, but I am today because this is crap and they are doing nothing about it.
Good luck to you…
Will never purchase from Ashley’s again. Bought the worst mattress from them . Was told to give it time to break in. Tried exchanging it and they are giving me such a hard time . My back hurts so bad !!!!worst customer service everyone keeps giving me the run around . So disappointed
Man wl p ruler at abhely testpass in back store use micheal store
We are supposll to receive a. VOuture for. Trip. Been a couple months since furniture received
10-22-21 Plan#OAPCDR26606029X
I submitted claim #OA1661495-21A to Montage Service Center in Grand Rapids, MI for recliner repair and was told my warranty didn’t cover it because the recliner was manual. The repair has nothing to do with the manual or electrical. The broken parts are nylon plastic bushings underneath. We never received a copy of the warranty when the purchase was made. What recourse do we have to get our recliner repaired? I emailed your CEO, Todd Wanek, but never received a response. This is unacceptable and very bad business/customer service. I bought a kitchen suite several years ago and thought the purchase of a couch and matching recliner would be okay. Now, I will NEVER any item from Ashley Furniture, 7919 Pat Booker Rd., San Antonio, TX 78233! Please acknowledge this complaint to the email below. Thanki
We bought some furniture from ashley furniture . we had warranty they try to fit the chairs but they kept order parts and had it delivered to my house The part wasn’t compatible the wrong parts so they left the part in my living room for 7 months the warranty pay for new furniture ashley furniture i ask if they going get the parts gbs said when we get our new furniture they will pick up the furniture and parts we have tree heavy big boxs and t wo little boxs all meddle Couch I love seat it been 7months since March they keep changing the delivery date July then aug then oct and we still don’t have our furniture and won’t pick up the old furniture and parts we had it scheduled oct 21 when they got to the house they said we can’t not pick up the Part and love seat and couch So they didn’t deliver our new furniture they took it back to the warehouse This is the worst customer service Please get back to me I need to talk to the CEO of Ashley furniture but she finally tried to let them know how we’ve been treated been treated for 7 months We kept going to Ashley furniture twice a month for 7 months
I ordered a couch and coffee table from you on June 6 I got the couch late and had to call you yesterday to find out the table was still out of stock and had I not called I would still just be waiting this is very bad customer service and I will never recommend you to anyone nor will I be back
i am filing a small claims action because you dont honor your warranty when it says i get a new furniture piece thats what i want as a paralegal i know just how to stick it right back to you see u in court
Order over 13,000 of Furiture since July 24,2021. Had everything in stock except my mattress. Said it would be in September 30 and delivery Oct.5. Check on it now it’s a mess . Delivery on 15th and May 2022 for my 2 chairs. I have waited for months with no Furiture and this is what I go through. I want a discount on everything I ordered and my 2 chairs free . And 500 gift card. I have Xmas at my new home and this is what I have to go through.
Nobody can help me to get a leaf for my existing table. Please help
I was trying to get my 3 recliners repaired. The back side have come apart and the metal is bent and staples exposed. I was told this is a seam separation which seems incorrect. The recliners are three years old and otherwise in great condition and now I’ve got to pay out of pocket for the repair. I’m not happy with this warrant service and it’s making me rethink my master bedroom furniture that I was purchasing today 🙁
I have been an Ashley customer for years. I have had the occasion to recently purchase $5,000 worth of furniture on August 14, 2021. I have patiently waited for my furniture to be delivered, and received a call two weeks ago to deliver my furniture and set the date for Sept. 22, only to receive a call on Sept 21 that they need to set a date, to which I said it was already set, and the caller said it was not. So I scheduled again for today, and left work to get my delivery. The furniture was delivered timely but the whole order was not there. I am missing the 5 drawer chest, and the left side of my sectional. I called my local store to check on deliver status, and was greeted by a gentleman in the ware house that was having difficulty with the phone system. He told me my order would be completed on October 5. I have 2 problems with this. First, I should have been notified that at the time of setting the appt, I was not going to receive all of my order. I would have waited to have it all delivered at one time. 2nd, The date for 2nd appt for was not checked on by me.
I spoke with Christine the Operations Manager at the store that I purchased the furniture from. She was very rude. She claims I received multiple calls about my order for which they were not able to reach me. I asked her to go through the list of calls so that I could check my call list. She would not, and kept asking me what it is she could help with. What did I want. Rude. The Customer is always right. I proceeded to let her know that I was going to report her, and she claimed she did not have to take my abuse. I was not verbally abusing her. I simply asked why I received no phone calls to notify me of the new date, or that I would not receive all of my order at the same time.
The point is I work full-time. She claims customer tried to reach me numerous times, which they did not, and I expected to get all of my furniture today. I don’t think you would like it if I said come get all of this furniture and give me my money back. I have to take off of work again within a week. My time and salary is just as important as the furnitre sitting in the warehoouse and you wanting it to be delivered because it’s costing you money and taking up space. Don’t get me wrong, I love my furniture, but I am the customer and deserve better treatment. Christine was not willing to even speak to why I didn’t have one of the calls on my cell phone. I received two calls. She named abouit 10, none of which are documented on my cell phone call list. I intent to purchase more from the Ashley stores. My salesman, Al Kahn was very nice and very accommodating. Unlike Christine, who claims she’s the operations manager. He should have that role. I will speak with him on Wednesday. In the meantime, I would expect that that your operations manager needs a talking to about her customer service skills, and also when I go to make the next purchase, soon, that I can be compensated for my time and salary for having to take additional time off to accept this 2nd delivery. Also, I have never had to sign a waiver when my furniture was delivered that said that Ashley would not be liable for damages to walls or such on delivery. Really! I can be reached at 314-941-xxxx to discuss. You can also look up my order.
I order a recliner that goes with the coach I bought. I have the coach since it was already in the store. I ordered a recliner to go with it. I now have been told it will not come until next year in April 2022. It was supposed to be delivered in 9/21 but was changed to next year. Please help
Who do I need to talk to bout my backpay for my raise
I have been trying for two days to reach one of the Mr Wanek’s, concerning my account. I do not understand why it is so very difficult to talk with someone from Ashley’s credit Department, or else after all this time Corporate?! I want to get my account straightened up, so all of us are on the same page……please have someone call me, thank you. 813-525-xxxx
I need to FAX Mr. Todd Wanek’s Office. I would prefer that method or should I use an email address?
I ordered furniture on 8/13/21 from the Mt. Juliet, TN store. I was told the order would be 10 to 12 weeks arriving. I paid in full. I’ve been found the same suit on September 4th at another store and they had it in stock. I immediately called to cancel my order. It took three days of my calling for the order to be canceled. Then I was told that my refunds were $808 short of what I paid. I was told that was a 10% restocking fee on furniture which had not even been shipped. I have a text from my sales person stating “still in manufacturing“. I have been trying since then to get someone to refund my money. I have spoken with customer service agents no less than 10 times and I have spoken with the store manager six times. Customer service says the store has to refund my money and the manager says corporate needs to refund my money. The manager also says he has no idea how to refund my money. He also states that he is regional manager has said I will not get my money back. I cannot seem to find anyone to help me get my money back at this time. customer service told me on three separate occasions that the restocking fee was not even supposed to be charged anymore because of the shortage of furniture. I look forward to hearing from someone at your office regarding this matter.
We went into store and sat in several love seats until we found one that we liked. Waited 12 weeks for it to come in, it is extremely, extremely firm which is not what we sat in when we were in the store.
I’ve been a customer for decades and this is the first time I am truly disappointed in Ashley service. We bought a bedroom set in July and they told us we would have it in a week. Already our shipment date has been postponed 3 times and our date is now set for November 30th! We bought the bed because we thought we were getting it quickly… we were duped into a sale. Absolutely unacceptable and you just lost a family of customers of 20 yrs.
Hello i payed cash for a bedroom set and i requested a refund because no one ever delivered any way i have not still got my money back. However I will take this to small claims court and will ask for refund and what ever court cost this would be.
I purchased a sectional couch from the Kennesaw Ga store. The couch has been damaged and I was told by your company that the damage would be covered by the protection plan that I purchased. Your customer service dept. told me that the replacement couch would be delivered. The wrong couch was brought to my house. Since then, every attempt to get the problem corrected has ended in either your customer service dept. being rude or now claiming that they are incapable of correcting the issue. I am beyond frustrated, and will begin an online campaign to let everyone know what a terrible operation this company is. More than happy to take money from people and then make promises that they can’t keep. Looks like I’m not alone with all the negative comments that I’m reading. didn’t want to go this route, but it looks like it’s way past time to get lawyers involved!
I purchased a sectional couch from the Kennesaw Ga store. The couch has been damaged and I was told by your company that the damage would be covered by the protection plan that I purchased. Your customer service dept. told me that the replacement couch would be delivered. The wrong couch was brought to my house. Since then, every attempt to get the problem corrected has ended in either your customer service dept. being rude or now claiming that they are incapable of correcting the issue. I am beyond frustrated, and will begin an online campaign to let everyone know what a terrible operation this company is. More than happy to take money from people and then make promises that they can’t keep. Looks like I’m not alone with all the negative comments that I’m reading. didn’t want to go this route, but it looks like it’s way past time to get lawyers involved!
I was told by the Ashley consultant that if the furniture went on sale before it was delivered I would receive an adjustment on my items purchased. I have been waiting on 2 night stands since 06/17/2021 (date of purchase). Now I’m told I can only receive a price adjustment if the items go on sale within 30 days.
I was given gift cards against the furniture that was peeling off leather and now I facing problems redeeming them. Call me 714 458 xxxx
I made a purchase in your Concord,CA store. I missed the delivery by a few minutes and I asked the delivery guys to come back and was told to call and reschedule another delivery date. I did that and was told that I wouldn’t get my order until 01/23/22 which is unacceptable. I am requesting my full refund if I can’t receive my order in a reasonable amount of time.
I called personally to Kennsaw Ashley Homstore and spoke with David Allen/ supposedly placed my order for a Monaghan couch. I was informed only corporate could take my money and someone would call me. After e days I called back received same answer, Then I called corporate and she said no that is not correct. Now I called back and spoke to Zach- store Mgr- who promised himself or Jeanette would find out and call me back. It’s now the 20th of Sept and since Sept 1. The service is the worst I’ve evexperiened. A furniture company selling torture that doesn’t want your money or business. Each person said, “ they could not take my money!” I’m frustrated, trying to move and Oder things I need with No Help At All from Ashley Homstore in Kennesaw Ga or I called corporate office. I supposedly have an order just nothing else but my name. Everyone passed the buck to someone else.
I ordered an entertainment center in August and financed it. My first payment is due the first week of October and I was notified today 9/17/21 that only two pieces will be available by the time my first payment is due. I went with Ashley Furniture because I thought they were better than other Furniture Stores. It should not take this long for an order to be done.
to ashley , synchrony bank has called dozzen of times. ofpayment as of4/14/2021 000bal, actt6673. please send them adetailed message my acttount is paid off.
After we received our item 2 months later, it arrived broken. I’ve been in touch with your agents on several occasions. Each one assured me they would correct the issue however as of today, 9/17, I have received no response from my emails. The last conversation I had, I was told there wasn’t even a record of my previous call or email from last week. I’m very upset, would just like a new table top and be done with this experience with Ashley Home Store.
This was the worst ever experience. We order an item that was to be delivered within 4-6 weeks. We waited 3 months to get notified that it would be ready then they sent an email saying delivery not for another month. We where able to request it to come sooner and when they started pulling the item out of the truck at 5pm in the evening after waiting 4 hours till they showed up it wasn’t even what we ordered. We went down to the store immediately after the driver got off the phone with the cooperate about the refusal and that gal said someone would call us. They pulled up the order to show us what we where to get and we showed them what they where trying to deliver. They said the manager are out but what happens is the driver returns to wherehouse then shows it returned. Of course this would take to days then refund can occur. Well of course 5 more days no phone call from anyone then all of a sudden the driver calls to say he is summitting our refusal. Oh hell no I called immediately requested to speak with manager of course he’s not in till Saturday. Nope not acceptable. I want an email sent to reginal and manager with me cc in on it this cancelled and refunded ASAP. This should be done by 5pm the next day. Everything is electronic they tried to say that they have to issue a check to the credit card company oh hell no you took it electronically they can refund electronically. If this isn’t taken care of by 5pm the next day they are going to have a big problem on hands and I will bring the cops. This is considered steal when they have had funds for over 3 months plus. I hope that they follow through with the request because if not there is going to be a big problem. This the worst customer service place I have ever dealt with. I never write reviews but this deserved to be heard.
My wife Karen Herring bought a leather couch and recliner from Ashley Furniture in August of 2018. When furniture was delivered love was torn. Ashley said they would replace. They came back out with new love seat is was torn also. They said just to use and they would order another one. We kept calling store and going by to check status. Come to find out this furniture had been discontinued. Ashley furniture never replaced it. Their response is we have taken out an extended warranty call them. If you read the extended warranty you selll it doesn’t cover tears. Why would I want repaired anyway I bought new furniture. I will never do business with Ashley Furniture again
They are terrible people. I ordered both a headboard and a bed frame for my family and paid extra for their delivery in order to have it arrive a certain day. On the day of, I checked the status and it ended up being delayed by two days even though they still charged me for the shipping. So I went ahead and went to their office and I got very rude customer service. I cancelled the order but they still charged me for two pillows that I supposedly got as “gifts” on the day I made the purchase. It is ridiculous and they refuse to take the pillows back even though they haven’t been used and only the box was opened to check it out. It was a solid $200+ dollars as well for two pillows. I was not informed whatsoever about this when I received the “gift” and it is just utterly unbelievable how I basically lost my money like that.
How long do it take to get a refund. Its been almost 2 months. It’s like I’m being punished for canceling. And l know A company with your integrity is not doing that but, l need my money. And l would appreciate, expedianance in the matter.
Hello i am a front line worker who worked and saved during the pandemic to buy furniture only to have ASHLEY take my money and not deliver the furniture! They use excuse after excuse from too much traffic to we have no tools! I hope someone from the company can help us!
Very bad customer service from the Albuquerque NM store they take your money and then when you cancel because it’s taken 8months to get your furniture they don’t give you back a full refund. Very horrible managers and sales agents. I will never buy from them ever again.
Hello, Last weekend I visited my local Ashley. I was greeted promptly but my son who was with me that happens to have a disability said hello to the salesman and was not acknowledged. I did not think it was more than an oversight but after my son tried to talk to hin several more times it was evident he was not comfortable. This was very concerning to me as all people should be treated fairly and with respect. My son also has money he spends in our community and strives every day to be a good citizen. The other concern was the salesman also greeted others and handed them flyers while we were talking I realize you need to greet customers but you also need to focus on the customer you are assisting the minute i looked away he disappeared and talked with someone else. We did make a purchase but am confident this will be our last time shopping at your stores. Disability and diversity awareness should be a large part of the process when hiring sales staff . We all need to make money but at the end of the day everyone deserves to be treated as a customer that matters and is choosing to spend hard earned money at your stores.
I ordered a sectional from Ashley’s in Las Vegas. I think May 2,2021. After they could not make delivery date.l canceled my order. I have been in store 4times since then they said l would receive a check in 2wks. Then they told me 2wks to a month. Went back to store again they had not sent information. I have brought furniture from Ashley’s before. It’s time I’ve had a problem. They owe me$972.34. don’t understand why it is so hard to Get a check drawn up. The last time the said they were going to put a rush on it. And that was Friday 16,2021
My problem is that everyone that I have spoke to from store level all the way up to Texas Corp Office to Main Corp Office all lye to me.I get the run around and the GM Erin Taylor at Rogers AR (#035) is RUDE and OBNOXIOUS should not be a Manager, she should be a warehouse or back room somewhere that she does not have to work with the public. All I am trying to do is find out a status of my order (3 pillows) and there is ONLY ONE Person in the store that can help me….because NO ONE knows how to do her job if she is out of the store. We went into the store to get a status (because NO ONE calls you back when they say they say they are) and we asked if someone else could just make a phone call to whatever department it is that handles the shipping of items and all she said was that only Jessica could and that she was too busy to work on it and proceeded to count out loud as she picked up pieces a paper 1,2,3,4,5,6,7,8,9,10 things she was doing and did not have the time to deal with us, if she can not handle this type of work load then she needs to not be that position. You have a MAJOR ISSUE with the the Store on 4323 S Pleasant Crossing Blvd in Rogers AR….Look at YELP, BBB, etc you will see that they do not have more then one star……I would like someone beside the store (because they do not know what they are doing) to get a hold of me and find my order….I have called 5-6 different #s and know can help…then I was on hold and got put back in the queue and then the next person to answer hung up on me and I was on the call for 30min.
I need to speak with a manager to file a complaint against Beth Hawkins at the Southaven, MS store. I purchased 6 chairs plus the protection plan on 7/17/21. She said that I could make changes to the order until it’s delivered. I emailed her to cancel the protection plan, not the chairs, and she’s telling me that I will be charged a 10% restocking fee. How is there a restocking fee when I have not received the merchandise. Please reach out to me as I am about the cancel the entire order.
My furniture was scheduled to be delivered in 7-17-21. I asked that it be delivered a week later. It was confirmed. I received a call today informing that since I asked for a later date, my furniture was given to someone else and I will not receive my furniture until the end of August. Someone should have contacted me to see if I wanted that delay. I’m very upset with Ashley and I need someone to contact me
I spent $4,457 at an ashley furniture store and when certain items did not fit through my door the sales manager decided to change the price on items that did. This is fraud and needs to be dealt with immediately
Hi. I had a dining room set delivered today. The table was brought by two men that assembled it. The chairs were shipped by Ashley directly. I paid door the whole set to be assembled. The men refused to assemble. I called customer service and after being on hold I was told to impossible to assemble the chairs. I am so frustrated with the level of customer service I’ve received today. Why would I pay for assembly of one out of seven pieces received. Now I have to hire someone to come out and assemble the chairs. I would never have purchased from this company had I known this would happen. Is there anything that could be done? Thank you. 610306xxxx
Your salesperson has continuously lied to me about when the sofa I had ordered on June 2nd would be in. Now if I go to an honest/reputable store, I will be looking at potentially 2 more months! Where does this leave me? Very unhappy! And upset about this whole ordeal!
I ordered complete bed set fromAshley’s in Orchard Park N.Y back in March of this year. I finally received a delivery date on July 16,2021. When my merchandise arrived they sent the wrong foundation for the bed. When I called to have them set out the size I need I was annoyed that I had to wait another five days before I could receive the rest of my order. Keep in mind that I had already had the old bed picked up already . I can’t believe that I had to wait that long before I could get a replacement. I am very disappointed with customer service that they did not make more of an effort to fix my problem especially since I am now sleeping on my air bed.
We ordered a reclining sofa, a reclining love seat, and a recliner from your Shallotte, NC store on Black Friday 2020. We didn’t receive our furniture until April 10, 2021 and have had to request maintenance/repairs twice already. The repair technician ordered parts and as of July 19, 2021 our furniture has yet to be repaired. This is unacceptable!
We purchased the Realyn Dining Set with six chairs on June 27, 2021 and the product was delivered on July 6, 2021. My wife and I noticed that a chair was broken and we began calling the store in an attempt to have it replaced. Finally on July 8, 2021 we reached a representative and they gave us a Req# 94770 and said a replacement would be ordered.
We have NOT heard any response as to the progress of our replacement, and I started to reach out to Ashley on Saturday, July 17 around 1pm and was in queue for over an hour and a half, finally I hung up. Then again on Sunday July 18, 2021 around noon I was again in queue for an hour and 50 minutes before hanging up. At first, I was caller 3 in queue and moved up the list finally landing at caller 1, to NO Avail. The representative told me Saturdays LONG delay was due to only 2 people being in the call center, because someone was on vacation. That is NOT my problem!
We are TOTALLY dissatisfied with the product and customer service. We want to return the set and have no problem paying the 25% restock fee. The customer service is terrible. Back on July 8, we were also on hold for close to an hour. We spent over $1300 for this set and we hate the set and the customer service we received.
Arrange for the dining set to be picked up and take it back. We want our money back!
Charles & Lisa Wistuba
xxx Edgewood Dr
Newton, NJ 07860
(973) 300-xxxx
Sale # 10331040
We ordered a bedroom set 2 months ago only to be told after 2 months of waiting, “That due to high demand, your order was canceled.” It went somewhere. Way to not run a business. You won’t be getting anymore from me.
Most negative experience ever had with any furniture purchase. Received a table and 8 chairs, chairs were defective of the most substandard quality. The table was not any better. Got a reschedule to get a replacement table, and after waiting for weeks, got the chairs replaced. Some chairs were a little better, some needed to be exchanged again What did not show up? The table!!!!!!!!!!!!!!!! They refused to acknowledge that I had requested the table replaced – I have e-mails sent to the service department which were never returned/responded, and conversations with the sales person, and yet they did not bring the table. After 5 attempts – e-mails and follow ups – the service department/some-one lied about contacting me and finding my mail box full……however the sales lady can call and by miracle leave me messages. Today we got a call where they now want pictures of the table, when their OWN SERVICE DEPARTMENT came to my house and took pictures months ago!!!!!! If the delivery/replacement is not resolved within next week, I am requesting a pick up of the entire set, refund of everything paid on the CC, and never again will I ever consider purchasing anything from Ashely Furniture. I am led to believe that the company’s business model is to lose as many customers as possible, and not gain any! Utterly disappointing to say the least.
If I could give them a NO Stars!!!!!They Rude/Obnoxious/they have attitudes and they lie to you at the store level. . All I am trying to do is get status on some couch pillows that were suppose to have been shipped directly to my house. I ordered at the end of May. I called their main customer service and they had no clue where the order was and just told me something just to get me off the phone. I have called the store several times and left messages for someone to call me and no one calls you back. We went into the store and asked for status in beginning of July on a Saturday and they just realize that it was keyed incorrectly. They were trying to deliver a bogus item via a truck delivery. It was fixed and was told I would get a call on Monday. Well they did not call I left messages that were never answered and now we have to wait til Monday because no one knows how to call a phone number and check on the status except for the one out on vacation!!!! The Sales Mgr over Sales we talked to in the store had a very bad attitude, was rude. I have nothing good the say about the Ashley’s Furniture as a whole and I will not recommend them. Look at the reviews on Yelp for Rogers AR
Extremely disappointed and beyond frustrated due to the horrible service received. CSR hung up on after waiting for 1hr. My order was placed a month ago and still haven’t received my furniture. Totally unacceptable!!!
Worse experience ever with a furniture store… I was way over charged on 4 chairs and realized they never gave me the discount price, I should have recieved. Plus I received a broken chair when they were delivered and put in a case the right after and still have not recieved the status on that case. I would like my chair replaced asap.
I have been buying from Ashley for 20 years. I am having the most horrible experience trying to purchase furniture from your Boca Raton Florida store. They simply do not answer emails, texts and will not pick up the phone at the store! It’s truly sad retail has come to this.
I’m a 100% disabled veteran and I was delivered two dining room chairs that wobbled badly. I had a great deal of problems getting someone in the Buford GA store to talk to me, despite 3 calls to the store and a request to speak with the store manager. I was told that the earliest a tech could come fix the chairs was July 28th, but that is two weeks away and we are having our family visit this week end. I do NOT expect that type of NON customer service. I will return the chairs for a refund.
On Tuesday 7/13/2021, I had furniture delivered and the delivery people put a hole in my wall. Not happy at all new house only 30 days old and I just move into this new home development. I have more furniture coming and worried house will be damage again. Notified my Ashley sales rep the same day with pictures. Will this be taken care of ?
5769 Camp Court SW, Concord, NC 28027. 315.378.xxxx
I have asked and asked from the very first day to come and pick up your funiture from my house. You just keep ignoring me please call me 559 251 xxxx
I bought three book shelves in Match the order was incomplete I called nine times the problem is not fixed yet
i am looking to speak with the new hampshire district/regional maager.
I have been waiting on furniture since May when the sales person. I keep getting lied to each time I call. They are now stating I will receive my purchase in August. Each month it moves to a different month. I put my 3400 down payment in April. I ordered 14000.00 in furniture and have received nothing but lies. I would like this issue resolved. ASAP and to be compensated for my time.
I have been waiting on furniture since May when the sales person. I keep getting lied to each time I call. They are now stating I will receive my purchase in August. Each month it moves to a different month. I put my 3400 down payment in April. I ordered 14000.00 in furniture and have received nothing but lies. I would like this issue resolved. ASAP and to be compensated for my time.
I purchased a power recliner on 2/26/21. It was delivered early May. The recliner seat has no more cushion/padding now. It’s as if you are sitting on a wooden chair. I was told by cust service to take a picture and send to grtphotos @ashleyhc. So I go to the website, but I do not see this heading listed. Someone please help me out so I can get this rectified. My name is Krystyna O’Gradney at 18808 Camden Court, Mokena, Illinois 60448. 708-516-6xxxx. The order sales number is: 059594xxx. Store #059. Thank you.
Hello, first I would like to say I was told I would be receiving a phone call not an email. Second I want it to be known how disappointed I am in Ashley Furniture in their service and customer service. My sales person Philip had a lot to do with me coming into Ashley and spending the thousands of dollars with your store. I truly believe if he had not been out on medical this would not have gotten to this state. Third I have no reason to lie. I have been in customer service for 40 years and code of conduct with a customer to never lie on them. Fourth I have been dealing with this since February with no resolution
You send someone out to replace the fabric. It was unacceptable and I made it known that I wasn’t happy. You send a second person out who really didn’t look at the piece or take it out to see my concerns. He was so busy bad mouthing the first person. Indicating that person waa young, he didn’t know what he was doing. He probably just got out of training. If he try to repair the cheap piece again it would fall apart. He will replace the entire console. Someone from Ashley Furnitire will make arrangements to replace. Fifth I wait a week didn’t hear anything, only to find out it’s been closed and the person straight out lied on me. I signed based on thinking it will be replaced, not based on closing the issue. Sixth I get this asking for more pictures, if the last person had done his job a took the piece out and take pictures of the area of concern, I the customer wouldn’t have to keep sending pictures. Seventh I requested to speak to a manager and that didn’t happen, so this leave me no choice but to take this up to corporate and file a complaint. Eighth this is totally ridiculous and I will never spend another dime with Ashley cause I can see it is about the money and not customer service after the money has been spent.
Lovella
310 628 xxxx
About Your Ashley Claim – 02648310 [ ref:_00D6A1W0Qh._5003uYRF5I:re
Having problems with my delivery after I took off and another day is unexceptable
I need to know why your company can’t tell the truth about delivery. I’ve been given 5 different delivery dates and just now got a new one. What is wrong with you
Hello my name is Kanika Crawford please call me 702533xxxx
I placed an order on May 10th and the ship date continues to change now for 3 months!
I am so fed up with excuses from your company. I ordered replacement bed rails for my bed because in a move they got thrown away. That was the beginning of March. I was promised them April 28th. Told they were in stick it was no problem. Ordered a new mattress to go with the new bed rails. Recieved the new mattress end of April. It is now the middle of July. STILL NO BED RAILS. EVERYTIME I ASK SOMEONE THEY GIVE ME EXCUSES RELATED TO COVID. AND PUSH MY DELIVERY DATE BACK. I am a nurse i understand the impact of COVID. However, the last delivery date I was given was July 18th. That has now be removed says the rails are not in stock and no delivery date can be given. At thus point I could have made them myself. IT HAS BEEN 4 MONTHS ALREADY!!! THIS IS RIDICULOUS HAVE YOUR STORE TAKE SOME RAILS OFF A DISPLAY BED I DONT CARE. I JUST NEED MY BED RAILS. I HAVENT SLEPT IN MY BED FOR OVER 4 MONTHS!!! GIBE ME A BREAK WITH EXCUSES PROVIDE THE PRODUCT!!
Please help. A promise delivery of July 15th for a rocker recliner chair for my elderly mother in Florida has now been moved out to September 16th. My 91 year old mother cannot be without a chair for that time. I have been trying to call the Brandon Ashley store to see if they have anything that they could deliver in stock but I cannot get them to answer the phone and I always end up getting the corporate number. No one has been able to help me. My sales order number is 725005590074
Hi Goodafternoon, I bought the bed from Ashley store located in Woodbridge.The bed was already broken before the delivery people take it out from their truck. The delivery people took the bed back with the mattress. Now, I am calling the Ashley store to refund my money. They are not cooperating with me and only offering me store credit. They waste my time, I have traveling plan. I don’t trust the quality of the Ashley furniture and disappointed with the worst customer service ever. Please ask them to cancel my order and give me the full refund. I will never ever buy anything from this store especially this Woodbridge location . This is my big mistake. Thanks my sale Or Oder number is 22259010.
I bought 2 of the exact same Ashley lift-top home office desks by phone on or about 3-23-21. Ashley advised me shortly thereafter 1 desk was ready to be delivered, but the other one was not yet in. Okay, I get it…COVID-19 manufacturing problems, etc. The first desk was delivered on 4-9-21, I assembled it, and it was fine. The 2nd desk was delivered on 4-23-21. During my assembly of the 2nd desk, I discovered a damaged right front corner of the desk. It was quite obvious someone had dropped the box in which the unassembled desk had been delivered to me, and someone had “glued” the broken off piece of the desk back where it belonged. It really made the desk look bad, so I called Ashley, and after finally getting their customer service dept. on the phone, they arranged to send me a new desk, and they would pick up the damaged unit while they were at my house. The replacement desk was delivered in the rain on 6-5-21, and once the delivery guys left, and I got the desk into my home office, I noticed the lift top was badly “warped”. I then promptly contacted on Ashley on 6-6-21 by e-mail, explaining how the new replacement desk was delivered in a damaged state. Ashley responded by e-mail on 6-9-21 they would place an order for the 3rd time on the second desk, which I initially ordered on 3-23-21. My wife and I have been going round and round with Ashley since 6-9-21, as to when the 3rd replacement desk would be delivered. During the last 7-10 days or so, they’ve given us various delivery dates, some of which did not fit our schedule, and we’ve had many phone calls with their customer service/delivery departments regarding dates good for both them and us. We then receive various text messages from them, telling us the delivery dates we both agreed on during our phone calls are non-existent, and they give us new, arbitrary deliver dates and times where we won’t be available. We spoke with someone by the name of Jessica with Ashley on 7-8-21, and she had to be the most discourteous, non-caring customer service rep with whom I’ve ever spoken. When I finally asked to speak with her supervisor about this entire nightmare, she put me on a very long hold, and she finally returned to the line to ask me to hold a bit longer, and the phone line then “mysteriously” disconnected. My wife called right back, she spoke to a very nice gentleman, and he advised her our delivery date would be Saturday, 7-10-21, between 10:30 a.m. and 2:30 p.m. Lo and behold, my wife called them a few minutes ago on 7-9-21 at around 5:30 p.m. to confirm the 7-10-21 delivery, and we’ve now been told the delivery will be 7-13-21, which is again an inconvenient date. We’ve done business with this Company many times over the last 10-15 years or so, and while we’ve had some minor issues, we’ve never had anything like this. It’s like the left hand doesn’t know what the right hand is doing, and their people in customer service don’t seem to care about their customers at all. This will be our last business dealing with Ashley, and I hope this 3rd attempt at delivering my 2nd desk is successful, so I can cut the cord with these people. I’d never point anyone in the direction of Ashley Furniture again in my life. Spend your hard-earned money elsewhere!
My mother has stage four bone cancer, and no comfortable place to lay down. We waited three weeks for delivery. Only to be told at 11 AM on the day of delivery that the warehouse canceled it! Nobody informed us! And they would not have if I had not called. I explained my situation and that my mother has no comfortable place to lay in the home and we’ve already waited three weeks and they did not care, and there was nothing they could do. If it wasn’t the only place that delivers to the town I’m in I would never buy furniture there again! Their business model sucks! If I did business that way I’d be out of business. I would not recommend them, my mother now has to stay in her bedroom and wait another week for this furniture to come.
Not to mention the lack of customer service and we were originally there and my mother was walking around with a cane on one of her rare good days.
I Think my Google review says it all!
Amy Porter
Mr. Wanek,
I am writing this email on behalf of my husband, Kelvin Evans, as well as myself, Melissia.
January 2021 we purchased a leather sectional sofa with the company you represent. Due to COVID-19 there was a delay with the production of the sectional as well as delivery of the furniture and we understood that. The problem comes with our family having to get three (3) different deliveries of the sectional. The first sectional we received had tears in the leather at the seams. The second sectional outright tears in the leather so it should have never been delivered. The third sectional, which we have now, appears fine to the eyes, but the seat cushions are worn and the sectional sits like it was in someone’s home for a few months and returned but, instead of being returned to Ashley’s it was sent to our home. I do not like it at all. The first sectional we received with all the tears sat like a new couch. This is just a used sectional.
This sectional was one that my husband saw and really liked and purchased. I am not a fan of the furniture sold by Ashley’s, but is was the sectional that my husband liked and wanted. I am very disappointed with this company especially after spending almost $3,000.00 for something that I will have to replace in two maybe three years.
Surely Disappointed,
Melissia Evans
I purchased a dresser with 6 drawers and all the brackets that hold the rails are falling out. The top drawer couldn’t shut right because it was already broken when they delivered it. I noticed a big fat scratch on the second drawer on the same day. My parents who were at home at the time of delivery told me that the gentlemen who brought the dresser inside the house did not take the drawers out first before bringing it inside my house. They saw the drawers were rolling out and the old man just pushed them back in before they hit the ground. The wood that made the dresser is strong and it’s a good quality; that was the reason why I purchased it. But the brackets that hold the rails are made of plastics which is the main caused
of the reason why the drawers do not sit right or position correctly. I called your customer care and filed a case on the same day of delivery. Today, July 8th I noticed the other side of the dresser which is the left side, all 3 drawers are not able to roll back in and out. It because the plastic brackets are starting to fall off the wall of the inside dresser itself. The screws are weird looking screws and it can’t me drill back because it needed a special tool to do that. I am very disappointed, because this is not what I paid for. I need a technician to come out and fix this mess. Make sure he brings all his tools with him including brackets. Not only that, the big fat dent and scratch on one of the drawer.
Good afternoon
I put in a claim on June 14 2021, when I call on June 21 to find out what’s going on with the claim they said they didn’t have the picture when I said I send it and got a confirmation that picture were receive then she said oh I see it. So she said we have to wait. I called again on June 25 and the customer service Rep said that they were waiting on a solution that they will call me back. On June 26 received a call that they were waiting on a supervisor approval. I called today July 8 to find out what’s going on they tell me that they are waiting for manufacture to give the an ETA. When I call to speak
to a supervisor they always said there is none available. I paid a lot for the living room set and put an extra insurance in case something happens. I feel like they don’t care about the customer they are quick to sell but when it comes down to repair they give you millions of excuses. I think they are waiting for my insurance to expired to tell me oh we can’t do nothing about your insurance expired.
So when someone has a chance to look into this matter can me a call at 267-228 xxxx
Fernando/ Itchell Quiles
I wasn’t informed in writing by your Redmond, OR store of a 30% restocking fee, and when I asked for a refund, was then informed.
I would like the full refund for the recliner I returned in new condition with the tags still attached.
Despite my many attempts, the store manager won’t return my calls or email on this matter. I was given a refund, minus the 30%.
Ashley/ Mathis brother’s
Altoona Pa salesperson Ashley. 2 weeks ago I ordered the dandrea set. I told her that it is 200 cheaper on the ashley website. She flat out has refused to give it to me at that price because we are doing store pickup. She has been rude and horrible. I can cancel my order and order online for 200 cheaper. Why am I being treated this way. She said all she will do is 15$ off both. What! The couch online is 699. I’m being charge 779. The loveseat is 649 I’m being charged 779 for that. She has refused to help me. Refused to give me the right price. No wonder this store doesnt do good business.
And again we get lied to. A tech was to come out today to repair our couch and after taking a day off he was a no show and a no call we get lied after lies. So I really was not totally surprised of another one. So I wondered when this fix will happen? Hmm seems like never what do you think?
Very upset and unsatisfied customer buyer beware:::: Ashley Furniture Store Scottsbluff Ne I was sold a $1700 bed set. The mattress is like a bag of springs. No one can stand to lay on it its horrible. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. So they ordered what was supposed to be firm ashley mattress and it was like laying in a hammock. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. They refused to order another one also refused to come get it. I paid to have it hauled over there and they called the cops on me. They refused to give my money back or credit my card for the $1700. I dont think its fair that i have a $1700 bed no one can stand to sleep on. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed.
Good evening,
I ordered 3 pieces of bedroom furniture on 6 February 2021. I was told I would be contacted in April 2021 to coordinate a delivery date. I was not contacted and the 3 pieces of furniture still has not be delivered. At this point I would like my deposit of $334.15 returned. I will shop elsewhere.
Dissatisfied Customer
The store in Pinellas Park Florida is the most difficult to contact as well as communication errors that were never rectified. I ordered two pieces of a modular couch in May 2021 that was supposed to be delivered on 6.23.21. No delivery and no call regarding the delivery. Cancelled order and thought that was the end of it. Warehouse contacted me about delivery and hold up and I stated that I would accept delivery on June 7th 2021. Salesperson called me and assured me that it would be delivered on the 7th. Received phone call on Friday, July 2nd to confirm delivery. I am waiting for delivery and decided to call myself. They stated it was changed to the 11th of July. They stated that they called and attempted to change date but were unable to leave message. NOT TRUE, I WAS HOME NURSING A COLD AND NEVER LEFT MY HOME ON THE HOLIDAY. NO PHONE CALLS OR TEXTS WERE EVER SENT TO ME. Your company has poor communication and very incompetent managers in your stores. I definitely raised my voice to the Assistant Manager out of shear frustration and she threatened to hang up on me. I hung up on her and will never do business with your company again. My order was cancelled for the 2nd time and am expecting my refund within 3 business days or I will file complaint with my bank. Found many complaints regarding issues with this store.
My wife and I have canceled our order for sectional sofa due to lack of furniture AND 12 to 13 weeks out before we could receive it . We found another sofa that worked for us, so we purchased it and had it delivered. Magically our sofa that wasn’t available for 12 – 13 weeks is now available for delivery. We have canceled in the store, and we have canceled by phone. And we are still receiving text messages and emails about delivery
My name is Marcus Brokenborough. I have been a valued shopper of your store since 2018. My father recently passed so I decided to move into his home. The furniture I currently had I decided to sell. On March 4, 2021 I made my biggest purchase with your company (spending over $4,000) As time went on I inquired about the status of when my merchandise would be shipped. I was told it would be April 29th. I know often with deliveries things change so called again about a week later. At that time I was informed it would be delivered on April 20th which later changed back to April 29th. At this point I was extremely irritated because I had my heart on getting my bedroom set up. Because of this I still had a living room full of clothes with nowhere to put them and no bed to sleep on. This was a very huge inconvenience.
On April 29th my furniture was delivered. During the delivery I was enlightened that an item was on back- order. Finding out at that moment I was livid! I felt someone should have reached out to me; especially waiting practically two months on my delivery.
I called customer service after waiting long periods of times and often getting disconnected. A representative told me someone would reach out to me but they never did. I called back the next day and I endured the same thing all over again; waiting long periods of time and getting disconnected. During my calls I wanted to speak to a supervisor to address my concerns but no one would ever transfer me. Eventually I was told when I could expect my delivery.
Fast forward I have another issued. I purchased a chair in early June. The delivery was rescheduled twice. The customer service and communication is unsatisfactory. A lot of representatives were unknowledgeable and did not seem to care. I informed the representative I may not be home for the delivery and its ok for the package to be left at the door. I was told that is not possible when I know for a fact it is. It has been done before. Dealing with this makes me never want to buy from this company again. I can be reached at (404) 820-xxxx and emailed at 1mabproduxxxxx @gmail.com
Sincerely,
Marcus Brokenborough
Very upset and unsatisfied customer buyer beware:::: Ashley Furniture Store Scottsbluff Ne I was sold a $1700 bed set. The mattress is like a bag of springs. No one can stand to lay on it its horrible. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. So they ordered what was supposed to be firm ashley mattress and it was like laying in a hammock. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. They refused to order another one also refused to come get it. I paid to have it hauled over there and they called the cops on me. They refused to give my money back or credit my card for the $1700. I dont think its fair that i have a $1700 bed no one can stand to sleep on. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed.
308-672-xxxx
We ordered furniture in November finally lol received it in May and now not even 2 months we have a broken couch and was told a tech would contact us within 24 to 48 hours which we did not receive and when we called we were told the tech just ordered the parts and would be shipped so now a week later we still have not received and now while we called again and was told parts will not be shipped till the 30th of July. Hmmm how can we get this resolved?
I use to work for Ashley furniture in jodhpur India my experience was really bad people working there are being exploited and given less wages than discussed that why they do not do any agreement with anyone before starting the job.No salary slips are provided to employees.No one can do anything bcz they don’t have proof.
Its been a few days since I spoke with the store manager in Peoria and also sent an email to this address. No response of any type. This is an easy fix if someone will try.
Ashley Furniture has the worse customer service of any store I have ever dealt with. We have done a lot of business with them but never again!!! They do not value their customers at all
Bought a Tempurpedic mattress and had it scheduled for 7/3 delivery. They called at noon the day before to verify delivery. I don’t answer calls from numbers I do not recognize. I called the number back an hour later, as I heard their voicemail. They told me that because I did not answer the phone, they rescheduled the delivery. This is the second but last purchase I will ever make from Ashley. Can’t wait to give you a zero star review.
My name is Jacalyn Starkey I ordered a recliner from Ashley furniture on May 27, keep sitting it up to 2 wks longer. Very unsatisfied, my husband got me the recliner because of my bad back, I realize that you don’t care, your making money, but I may have to wait, but I promise you, I will never buy anything from Ashley furniture again.
Very rude, disconnected from the call twice. I offered to call customer service she said give me a minute 5 minutes later when it was her idea she said to call cuz she couldn’t locate my order. I got an email stating my order would b received by 7-01-1901 and even with that being crazy i called customer service they located my order immediately and tho the email said that, evidently that lady found it annoying that I’d call and ask about my order. I think anyone would have if they received an email saying to expect an order in 1901. I really don’t understand the attitude as i am only trying to check on an order i placed and i am quite disappointed in the way this was handled, very unprofessional
Dear Sir;
My name is Mary Zwack. My nephew Michael Dellaira ordered a couch from your Company in January 2021. He and his wife just had a baby ,so we all chipped in for them to purchase a New couch.
Needless to say, they could have shopped Anywhere, but chose your Company. They Loved the couch they chose and were told to expect delivery in March.
I do realize, with Covid and all, there have been some delays. Michael went to the Staten Island store, where he purchased the couch, only to be told the wrong couch came in
and it would be another few months. That brought us to May 2021. An Understandable mishap. The Problem I have is the lack of customer service.
When Michael called the store for an update, the person answering the phone said he would just have to wait however long it takes, and that was all they could do.I tried to talk him into getting a refund but he and his wife love the couch, It’s one of their First purchases together.
I would very much like you to intercede in this case and help them get this 7 month couch.
His contact information is as follows:
Michael Dellaira
82 Saint Marks Place. Apt 1F
Staten Island , New York. 10301
646-436-xxxx
I appreciate you taking on this matter personally. I’m sure you can bring this to a Speedy Result. Feel free to reach out to me as well.
Mary Zwack
xxxxx Cedarfield Dr.
Riverview Fl. 33579
813-677-xxxx
Thanks so very much,
Mary Zwack
I’m complaining because I ordered my furniture 23 weeks ago and still have not been told when it is going to be delivered.
Just spoke with your store manager at store on North Knoxville in Peoria IL – Allie (spelling?). She was remarkably awful in approach, delivery and message. Please have a Sales executive contact me.
Just wondering if it’s company policy to give customers different prices and same furniture?
Or refuse a return within 24hrs of delivery? Sure sales rep hates to give up his commission ck.
Example one pd $2,500 for couch 2nd person pd $850
I have filed complaints with BBB and Attorney Generals office. They took 2k from me in Feb and here it is almost July with no furniture or response
11/20/20 until today 6/29/21. Your company is the absolute worst company ever I want to 12 weeks which was supposed to be one of my furniture was delivered which ended up being almost 5 months from the time I place the order then again you guys made a mistake and didn’t listen to me when I place the order so they came out today to replace it and then it wouldn’t take it because you’re person josh In corporate just told me to use it as I would normally do it’s been eight weeks now and I took the furniture back because had dog hair well you told me to use it as normally do that with dogs in my house nothing about having to be cleaned I need my furniture It is paid in full snd has been for months back here to my home… your delivery guys left it would of taken them 45 mins to get my replacement furniture in my house snd out together as it only took my 5 mins to clean the 2 pieces being returned — it was done but your lady on the phone told them they had to LEAVE Because we were not ready BS IT TAKES THEM 45 mins to put my furniture together so there was plenty of time it’s not my fault they were already running late I was on the phone with the lady for 20 mins so she wasted the time your company is absolutely horrible especially your schedule people we will make an exception and deliver it Saturday no make the exception and deliver it now or tomorrow or Thursday you guys are ridiculous your corporate people and scheduling people are pathetic it’s your fault again and I am being punished as you have now stole my furniture I paid in full for.
I placed an order number 725005473296 on May 28th – I received my bench and table within a week or so – the table had the hardware missing so I had to call to get new hardware. The chairs were supposed to be shipped by June 28th but now they’re not coming till July 16th. What am I supposed to do with a table and no chairs now till then. Not a really good delivery scenario. This may be the last time I purchase from Ashley.
Your company is the absolute worst company ever I want to 12 weeks which was supposed to be one of my furniture was delivered which ended up being almost 9 months from the time I place the order then again you guys made a mistake and didn’t listen to me when I place the order so they came out today to replace it and then it wouldn’t take it because you’re cool person just told me to use it as I would normally do it’s been eight weeks now and I took the furniture back because I said I had dog you’re well you told me to get it and they normally do that with dogs in my house nothing about having to be cleaned I need to bring my furniture back here to my home I already paid for it is paid in full your people get my furniture back to my home xxxxx Nichols Road Columbia Station OH 44028 my phone number is 440-657-xxxx my name is Julie get my furniture back here now! Josh from your corporate office is the guy who told me he would make it right use my furniture as normal nothing about having to clean it before they picked it up plus the lady on the phone with the movers unbelievable it took all of 5 mins to clean the two pieces the movers could of waited your people are terrible and absolutely have no customer service skills to say yes that’s ok cause it was going to take them an hour anyhow to put my replacement furniture together … your people need to be more flexible and explain instead of saying it needs rescheduled that’s your problem not mine now you made it mine and I am filing complaints everywhere social media emails and BBB there was no reason they couldn’t put my furniture together and I clean the old like I said it took 5 mins
I paid for items at the Ashley store in Easton Mall in Columbus, OH. An these people stoled my money. They refuse to give me a nightstand or my bench that I paid for. The bench was a courtesy because they messed up so many times on my order.
I haven’t received my table and it’s going on 4 months
Medford. OR
Brian, store manager & team,
Thank you very much for being patient and understanding of our dilemma. You definitely went above and we will be returning to your store for future purchases.
I recently purchased a item that i later saw online for cheaper i see that you cause over PRICE MATCH Guaranteed if you guys can help out with that that’ll be much appreciated i called the store from where i purchased the item they told me to cal or email cooperate everyone keeps giving different number i keep calling and they keep giving me a run around
I wanted to contact the corporate office and let you know about a wonderful experience that I had at Ashley home store. We had previously been to West Elm looking for furniture for my son and had a bad experience there with the manager actually. We came to the Ashley home store and was greeted by Caroline and had a fabulous experience. She listened to our needs and helped us in every way possible. We decided to get a Tempur-pedic mattress and frame and was told we would get the discounts. At the end a 20% discount was offered. I do see on your website that they areLarger discounts But if possible just wanted to see if other discounts could be applied. Overall it was a wonderful experience. Thank you We were told to July 15 date for delivery and hoping that will be the case. I am seeing bad reviews on delivery date. To that point I am seeing 30 to 40% discount on the website and we just like to ask if more credit could be applied to his account.. His name is Ken Busby and we visited the Durham North Carolina store
After shopping several different furniture stores and visiting Ashley 3 times, I found a living room set that I LOVED. It was so very comfortable. What was delivered was not even close. It is like sitting on bricks. No amount of time to “break it in” is going to make a significant difference. I asked, in fact begged, to swap my brand new furniture for the floor model. I do not want a price break, I just want the floor model…it’s what I fell in love with. The manager said they “can’t”. This is false advertising. What you advertised in your store and what I paid for is not what I got…not even close. So very disappointed. I was offered an exchange of the same furniture; but it will most certainly be like what I have. I was offered the opportunity to come pick something else out, but we have nothing to sit on while waiting (can’t sit on what we have because if something happens to it, the all exchanges are off). The ONE solution that will make me super happy and all of this to go away is to let me “even exchange” what’s in my home for the floor model. If you really care about customer satisfaction, you will make this happen. So far, all I see is that you have your money, so you really don’t care about my satisfaction any more.
Please call me!! Your employees specifically Becky is very rude and disrespectful and needs to be fired immediately!! After explaining to her the issues with my furniture after delivery, she asked why did I except the delivery in a very condescending way. I also spoke with Damien and asked for supervisor. I explained what had occurred and he said hold on and never came back to the phone and I held for 40 minutes and then he just hung up. I also spoke with someone who I couldn’t understand what her name was, and after I explained to her what was going on, she became silent then came back and acted as if she couldn’t hear me. This place needs work on their customer service!! Please call me 903-570-xxxx
I am having a very difficult time getting anyone in the Lansing, MI. Store to help me with my purchase from 4/2/21. I am still waiting for my ottoman after making a trip to the store they said it would be in. Now it is Expected in August. I want to cancel the ottoman but when I call they always say the store manager just stepped out.
Your store people are horrible
Ashley treated me horrible I need to speak the ceo
Do you ever answer the phone or try to help customer service???
My wife and I purchased a tempurpedic adjustable bed on May 21st. We were asked when we would like it to be delivered, we told Logan (Sales Rep) it had to be a Friday or Saturday only. He gave us the date of June 5th (Saturday) we said great. Went up front took care of paying and left. Logan told us if we haven’t heard from anyone on the delivery by June 1st to give him a call. We did and he stated they were still waiting on the base for the bed, he said to call back later to talk with customer service to figure out when the bed will be ready for delivery. I waited till the following Tuesday June 8th to call customer service and the lady who answered told me that the bed was complete and is set for delivery on June 11th (Friday) we will receive a text the night before to give us the window for delivery. My wife got the text the night before stating we would have the bed delivered to our home between 0700-1000. I rearranged my plans to be at the house for this. I waited till 1020 to call customer service at Ashley Furniture Outlet Homestore in Montgomery, AL. The lady who answered the phone looked at the notes and it said the delivery was cancelled due to missing a part of the base and the part would arrive on 6/22. I asked to speak to the manager at this time and she told me he was in a meeting. She said if I leave my information for him he would call me back after the meeting. I never received the phone call from that Friday through Sunday, so I decided to visit the store in person to talk with the manager he was not in that day so I was referred to the Assistant Store Manager (I believe Alex is his name). While waiting to speak with the Assistant Manager I was talking with the gentleman who was seated at customer service and he stated he was responsible for dispatch and he never got notified about the delivery not happening. He began to do the research to figure out what happened and discovered that whoever cancelled the deliver didn’t put their initials in the notes therefore he was unable to talk with who had this information. This gentleman was very helpful and the lady who greeted be at the door was very pleasant. At this point the Assistant Manager showed up and got briefed on everything by the gentlemen at the front desk and myself. He contacted, who he said was the Regional Manager, to find out what is happening. He explained to me the same information that the gentleman at the front desk said that the part was not in and will arrive on 6/22. He stated he would give me a call personally on 6/22 to tell me if the part had come in, even if it didn’t come in he should’ve called. He stated they were going to wave the delivery fee and I told him I’m not looking for a break or reduction in price, I just want to know when the bed will arrive and that it arrives at the time given. I made sure he had my cell phone and knew to call me directly, I never received the call on that day and I waited till today 6/22 to contact him. I called the customer service desk at the same store and asked to speak to the Assistant Store Manager and the lady who answered said that Alex was not there today and would not be back till Saturday. I then asked to speak with the Manager, I gave her my full name, I was then told she would see if he was available to talk to me.
There is a major issue with communication within this store. There is a communication breakdown between the store representatives and customers, as well as a communication issue between the warehouses and store reps. I was ok with the delay due to whatever reason, it’s the failure to not inform my wife or myself of the change and now there is no follow up. The store manager needs to gain more control over his operations and communication. My wife and I were going to purchase more furniture here however at this point, I’m not to sure. Being we haven’t received any calls this week, I know we won’t receive this Friday or Saturday. Unfortunately next Friday and Saturday are not going to be available for deliver due to us having a previous commitment. By the time we can actually get the delivery it will be almost 2 months. Not once were we informed that there is an issue with getting parts or that delivery of the beds are really slow. Please let me know what we can do about this.
The bed is in my wife’s name Carrie Matthews.
I ordered 23,000 of furniture from Ashley and have had nothing but problems with the delivery of the right items. I finally received all of my furniture except for the outside sofa. The first time they came for delivery they had the wrong item. The second time the sofa is uneven and wobbly. The third time today same problem with it being uneven. It is obviously manufactured incorrectly. I have not heard back from the manager of the store in Cary, NC at all regarding the problems with delivery of this sofa set. I am totally frustrated with the service I have received from Ashley and still do not have my outside sofa I ordered in February.
I have been waiting almost 8 months for one item which is part of a set!!! Another 6 months for pieces from 2 other sets! NEVER will I buy Ashley furniture again and I will let everyone I know about this terrible service.
We ordered a bedroom suit in March, that included the bed, a dresser, & 2 nightstands.
Once everything was delivered, I called for a replacement drawer & TWO nightstands due to damage. I received drawer in a timely manner, no nightstands, waited for several weeks thinking they were on back order. Finally I called & they were never put in the system to be replaced in the first place. I set up date to be delivered. They brought one replacement nightstand first time & it was damaged. We have had multiple replacements delivered but have had to refuse because of unacceptable damage. Delivery driver has not called to inform us that he is not delivering the nightstands because they were inspected & not undamaged, TWICE NOW. That’s 3 hours-the whole day wasted waiting around on them. How inconsiderate & just straight up RUDE. My fiancé called to complain about that & the customer service representative told him that the driver simply “did not have time to call”. My question is, how did he not have time to call if he had one less stop to make & a courtesy call should be part of the customer service, & also how did that random customer service representative know that as? The last time there was a delivery, the delivery driver took the nightstands that were in the house to the truck first, then brought the new ones in & tried to get my fiancé to sign before he had time to make sure there was nothing wrong with them, & since they WERE damaged, he took those with him too. How do I know we will get 2 new nightstands now since we have 0 in the room? I have literally spoken to around 50 people on the phone regarding these nightstands, been hung up on multiple times when I have never been rude or raised my voice at them; just getting my point across & frustration known. I have had one, maybe two very apologetic & sincere representatives out of all these people, when it wasn’t even their fault. My fiancé has been up to our local Ashley’s to let them know what is going on & nothing has been done about it. This has been an ongoing ordeal for over 3 months & the “deliveries” have been weekly for multiple weeks including the weeks where they don’t show up. Had I known this was going to be such an ordeal, I would have documented & made notes of every phone call wrote down every customer service representatives name & description of deliveries. I have never asked for anything, or been offered anything for the complete inconvenience that this experience has given us, but I think it’s time something happens. If it was our choice, we would get our money back for the nightstands at this point. We will not be returning customers & I will be sure to tell everyone not to shop at Ashley’s. Things would be different had this been taken care of in a professional manner. Ashley’s Homestore – Longview Tx
I would like to make a complaimt about the lansing,mi store i Got a 3pc. Furniture me and my husand Anthony layway on 9-5-20 paid off 4-26-21 thay say it would take 8weeks to come in which was fine on 5-14-21they at 6:30 called and asked could they bring furniture at 11:30 the next day we said that will not work because we couldn”t get old furniture out less then 24hr. They say ok call and reschedule ok i call on 5-18-21 ok talk to someone they said it would be here on the 26th ok didn’t come or heard anything so i called that 6-1 asked about it young said was laughing i asked could i speak with a manger i talk to two other ladys but no manger at this time i”m getting upset they took my name down say aanger will call you in 24hr. Ok i waited 3days no call yet so i called ask to talk with manger they took name down again no call im getting very upset because i havent had furniture in 2weeks my hoilday mess up family come over nowhere to set so i called then they say it was the manger name chris he say that he’s going to get all my funrilture out to me they guys was going to call me with date and time they came that monday with 2pc. No chair so we gave them a week to call nerver did so i called they said someone will called back so on 16th last week a guy was going to called to bring chairnever called i call today and asked about chair they say i have to pay the deliver i asked to speak to a manger put me on hold almost 10min. Lady gets on say she’s the manger i talk with her about this she say i have to pay deliver her name was Breaky fankyin when i asked her name then she said she was from the call center from flint,mi its alot more ill try to send the converstion we had on message please someone look in to this you can call at 517 629 xxxx id willant12 sales 111163660 id 8721320 Thank for your time hope someone here me don’t know what elase to do……..
I bought a bed one day last week went into the store on Buford drive my delivery was initially scheduled for July2nd received an email asking if I wanted an early date so I selected June 20tj which was on Sunday it’s now Tuesday and I still haven’t received my delivery. I’ve been giving the run round for the last few days now the workers at Ashley’s furniture are very unprofessional and show no concatenation I’m a paying customer and don’t deserve to get this type of treatment. Yesterday and Sunday I called so many times spoke with several people and was told many lies. Yesterday about 5pm I was told they were in route to me so at 8pm still no delivery so I said I was going to go into the store and cancel my order so I went to the store but didn’t cancel I was there over an hour and was promised a call back and haven’t gotten it as to yet! I’m very disappointed with the way I’ve been treated. If I don’t hear from someone I’ll have my bank do a charge back to my account.
Embezzlement
A Manger took the cash I paid for my living room sectional and paid for my it with her personal card
We bought a recliner on May 27 at the store on Us 41 in Terre Haute Indiana, we were told we would get the chair on June 14. Everytime we check the status of delivery it’s going to be longer to get it. Now it’s Jul10. We were not told that it might take months to get it. That is dishonest! I have severe scoliosis, and osteoporosis, I bought the chair because of my bad back.
Good afternoon my name is Alicia Winston. I’m writing a complaint concerning Ashley furniture store in Schaumburg Illinois. I purchase a bed and mattress set in April of 2021. I was told from the salesperson Mary that my bed would be deliver the end of June. Which is false information. They are telling customers invalid information do to they want the sale. I also came back to Ashley and purchase a 5 drawer chest. Its was also stated that the chest will not be deliver until the end of September. Im asking if someone could look into this matter. I’m not happy with the out come and service that I’m receiving. I donot want to look for something else in the store. There’s nothing else in the store that I like. I understand that its a Pandemic. I also know that the state is fully opening up. I would like to know why is it taking so long to receive my items.
Please respond back at your earliest convenience. I can be reached at 708 973 xxxx.
Thanks
Alicia Winston
Who’s the head boss of Ashley Furniture Appleton, wi ? And how do I get iin contact with them?
Good afternoon,
I first would like to start off with, how much I love the Ashley products I did receive. When I called customer service, your representatives were very pleasant and wanted to assist but are unable to expedite resolving an issue. My name is Susan Maglione (Pinto) order number 725005478627. The item with the issue is EB2270-165. The issue with this item, it was missing the package to put the bed frame together, no nuts, bolts, screws, the whole package was missing from this product. The problem I have, that it takes 7-10 business days to process the parts, that’s not even sending them out, than I have to wait for them to send me an email of when I May possibly receive the parts. I was will to even pay money to expedite this process because this bed is for my granddaughter’s room, which has been in pieces for the last 2weeks. It would have been easier to order another bed frame and return the one with the missing parts. I would have received the bed frame already. They don’t send an email or any updates on the progress. I really loved the mattress we received, the dresser and end table. I have always shopped Bob’s furniture in the past and I really wanted to have Ashley as my new furniture spot but trying to resolve an issue that was an error on your company’s part, is just a hassle. I am even willing to drive to a store to pick up the parts but, the representative said that isn’t an option. I’m writing you to let you know about this issue and maybe you will be able to make this issues get resolved faster than making customers, hurry up and wait. This experience has left me not wanting to shop your store in the future. Which is a shame because I was planning on redoing my living and dining room.
Thank you for your time. Again please know that your customer representatives were excellent but their hands are tied.
Best regards
Susan Maglione
201-274-xxxx
I’ve been billed 3 times and it posted for one Darcy sofa. 22 calls to customer care. You have $891.44 for a $299.99. Im 65. No one will follow through and I still have the defected sofa. 44536xxxx
I waited 6 months for my furniture paid for in October 2020, and have been told 4 times in the last 3 months that they were mailing a check. Liars. Customer service is worst I have ever seen. TERRIBLE CO.PANY.
I’m begging for a regional manager for the GA area to please give me a call.
Thank you!!!! It is urgent. 706 587-xxxx
I was in the store at 11755 Commons Dr Springdale, Ohio 45246 to get a refund. Jayme Parks, a female that “works” there was extremely disrespectful and talked to me like I was a dog. She has blue hair and a bad attitude!!! I will NEVER step foot into an Ashley store again. I never thought Ashley would do this but boy was I wrong!! I will be spreading the word on post about this!!
so one month ago we spent $3500.00 on a couch and we still dont have a couch so we have decided to protest at every ashley store we can find and you wont believe whos coming to protest with us
I would like to speak with Todd the CEO..1909 678xxxx
RAYMOND RUIZ…PLEASE CALL ME BACK ….
Bought a recliner 7 months ago, back broke after several months. Was not told that warranty would be void if we picked it up, it was in the box when we picked it up. Sad that a 600 $ recliner wouldn’t last longer than this. I will warn others and share this experience with everyone.
I bought an Icomfort Mattress in May 2020. I ordered a medium firm mattress and found after comparing it to the floor model I found it is a soft mattress. The mattress began to sag around 6 months ago. I have waited months for a technician to come to my home to evaluate it. He was scheduled to come tomorrow, today I got a call telling me that “the technician is out sick” and I will have to be scheduled but not until July 21st. YOu have a company with ONE TECHNITIAN?! NO accommodation was made for me since the only technician Ashley can afford to do the job is out sick! My next step is to write a formal complaint to the BBB.
I had a terrible experience with customer service. Told stor in Greenwood In not to deliver my bed and adjustable frame on 6/17 but got a call the delivery date was 6/17. I called the number to reschedule and my call was disconnected twice. I finally talked to someone (in Texas – call center) who got delivery rescheduled for 6/18 and gave me a confirmation number. I also called corporate number to share my bad experience and when the gentleman I was talking to, confirmed my delivery would not be 6/18 but instead 6/19. I told him it was scheduled and confirmed for 6/8 and gave him the confirmation number. He said they needed 48 hours to reschedule and could not change this. I asked to speak to Supervisor but still have not gotten a call.
I am very unhappy with this service and (lies) about my scheduled delivery date. I have purchased furniture from this store before but if this is the type of customer service I am going to get, I will go to other places to make future purchases and will tell others about how Ashley gives very poor customer service. I would like for someone to live up and confirm to the promised date of delivery to 6/18.
I have had a really terrible customer service experience. I have had the person hang up on me. When asking to speak to a supervisor in was told the supervisor was busy. I stated in would wait . I was told to go on line and write my issue. When it asked o speak to a supervisors supervisor in was told the supervisor didn’t have a supervisor. I would appreciate a call back from someone in upper management. I await a call or some form of communication.
Dear Mr. Wanek,
I do not normally complain or EVER write a letter, however I am so upset regarding the service I received at your Ashley Furniture store in West Palm Beach, I had to reach out and find the CEO or Owner.
I have purchased Ashley furniture in Cherry Hill, New Jersey loved it and had a wonderful experience 11 yrs. ago and upon moving to Florida gave it to my niece as a starter set.
I recently purchased a small villa in Delray Beach and went to Ashley furniture was lied to still have a mirror that when I was there with the sales rep. told him I did not want it was delivered anyway without the 3 chairs for my table of 6 and 2 nightstands that were in stock when I was in the store. I was told that I could return the mirror, when they delivered my additional 3 chairs and night stands, they would not take the mirror because it was not on their ticket. I spoke with the manager prior to them coming after I called back to ask about the mirror I was told it could now it could not be returned and no one would speak to me, no one cares about the customer which is very sad because I feel being in the service business the customer is heart of the business.
I am requesting the mirror to be picked up to be credited, to be credited for the 2 night stands purchased as a set, can you kindly help me with this request I would be grateful, I am a hard working individual and do not think this is a unreasonable request please, I really hope to hear back from you with a resolution.
Please know I followed the procedure trying to return the mirror, I did not have a means to transport the mirror that is why I kept calling begging them to help but they refused.
The Ashley Furniture Return Policy, states that you will receive your refunds within 7-10 days of returning your product. Once the store is satisfied with the condition of the product, a refund will be initiated. Refunds will be credited to your account directly through which you made the payment.
Best Regards,
Sandra Euler
856 296-xxxx
Hi–
We live in Arizona and are having trouble with Ashley here. It has been 9 months since we ordered and still don’t have the rails for our headboard.
What luck have you had? Did Mr. Warnek ever respond? Who did you go through to get resolution?
Thanks for your help!
Carol Stuart
Furniture was promised to be delivered in 4- 6 weeks by salesperson from purchase date of May 4th. Now I’m being told that it’ll probably be 2 more weeks. My wife and I were together and she remembered the specific date because she said it would be around her birthday which was June 9th. My daughter’s getting married at our home next week and we need the dinette set in the worst possible way and asked if we could get the one on display which was denied. My name is Kenneth and my wife’s name is Angela Clark. Our address is 199 Sun Valley Rd Gladys Va 24554 if you need to look up our purchase. We paid cash and now we’re going to be forced to buy elsewhere if we can’t get our furniture by next week. We purchased from the Lynchburg,Va store location. A quick response would be greatly appreciated because we will have to make plans to purchase elsewhere
I purchased a sofa and loveseat set along with 2 dining room servers on 5/1/2021. They were delivered 5/11/21. The sofa has a hole in it and we were told they could come and repair it in 7 weeks. The door to one of the servers does not close so customer service said they would deliver another. 6/5- another defective server was delivered. The drawer did not close. Today 6/15- we had the 3rd server delivered which was also defective. Another drawer did not close. Your company is losing money paying delivery people over and over again and yet no one is checking the merchandise going on the truck to customers. The customer service dept has been a nightmare to deal with. I don’t think it’s too much to ask that the merchandise we saw in the store be the merchandise that is delivered. It’s a shame we are dealing with this now for 6 weeks. You have our money and we have defective furniture now for over 6 weeks.
I bought furniture cash 2,356.78 that delivered broken and the delivery company was so rude I cancelled my order my money has not been put back on my account yet sales order 2646384543. I expect a call from v president Todd. 281-818xxxx
This is the worst company to deal with. They are professinoal scammers. They sell insurance that wont fix anything, they do not respond and they sell crappy products. AVOID AT ALL costs
I bough $4300 sofa set. Sales man said 8-10 weeks. Took 20 weeks. Worst customer service ever. Never return phone calls. Always ended up going to the store. Will never buy anything from your store. My compensation promised by the manager yet to come. Need to speak to a corporate head about my experience before o go on social media
We bought out furniture for our new house at Ashley in Ponchatoula LA the summer of 2019 and had it delivered Oct 11, 2019.
By the end of October I was calling because my sofa and loveseat needed to be repaired. I called for months before someone could actually find our purchase and help us. The extended warranty company we paid for also had no record that we had purchased furniture and a warranty.
We were finally sent out a repairman on July 2nd, Sept 19th and Nov 13th of 2020. On his first visit he stuffed things in the frame and said they never told him the cushions needed replacing but that he could see they clearly need to be replaced. On his 2nd and 3rd visit he stuffed more thing in the frame and never replaced cushions. His notes didn’t match with what he told us. He said he was unable to repair it do to poor quality.
At that point I kept trying to contact someone for a refund. After several calls a woman named Carrie called and set us up for a reselect for our sofa, loveseat and extended warranty.
We went to the Gonzales store to do our reselect as the service at the Ponchatoula store was sub par. We did the reselect on November 27, 2020 and paid extra as our reselect price was higher. We purchased a sofa, loveseat, warranty and a chair. We didn’t receive it when we were suppose to. I kept calling and would get a new date every time.
On May 15, 2021 I spoke with Mia who told me she would process a refund for $2,037.26 and we would see it within 10 days and that the furniture would not be picked up. We never received the refund and had put it in our garage to dispose of.
I called again on June 2, 2021 and spoke with Pamela whom said she would process it for $ 1,805.30 which is an incorrect amt. I also spoke to Derrick and Angel who said they could see the conversation with Mia and Pamela but that I needed to call the store. I called both the Ponchatoula and Gonzales stores and left a message with no return call. I called back and requested a manager call me. At this point I had been dropped from all 3 customer service reps. A woman named Vanessa Castillo called me and couldn’t figure out what was going on to forward it to her boss Sharon Harris and that Mia would call me Friday June 4th. Nobody called. The following Monday June 7th I left 2 messages for Vanessa. I called again on June 9th and she answered. She advised me Sharon was suppose to call me on the 4th to tell me she wouldn’t approve my refund. She never called or emailed. When I asked for Sharon’s contact info she refused to give it to me and said she would email me the info right away. Hours later no information. Waiting on Sharon I called Ashley corporate, Ashley consumer affairs, CS, and the stores. All of which I did several times trying to get help. I also took to social media for help. I contacted Ashley Ashley on IG, FB, Twitter and tik tok. Ms. Sharon finally called me but I missed the call as I was speaking with customer service. I called her right back and no answer. I also called Ashley consumer affairs back and Tammy said she would forward to the business to business department. It is now 5 pm and no call back from Sharon. I started at 11:30 today and got nowhere in 5.5 hrs. Now let’s go back to the initial call with Vanessa on the 2nd. She told me they credited $159.99 to our Ashley account for a king head and foot board. We never bought a king head and footboard so someone else’s credit is not on their
I have contacted Ashley every way I possibly could since the end of October 2019. Phone, email, social media and have 10 pages front and back of names, dates and conversations. Yes 10 PAGES…. The amount of time I have put into this is not only frustrating but ridiculous. It shouldn’t be that hard to get a refund on furniture that was never right to begin with. I will continue to fight for what’s right until this is handled properly.
Please call me at 315-243-xxxx so that we can discuss this matter.
Our chairs were to be delivered today, have not seen anyone from Ashleys furniture as of yet 4:28 pm ..
We have an order, approximately $6,000 worth that we cannot get delivered since April 2021. This is the store in Brownsville, TX. Our sales person Jesus and Teddie will not help us with the communication in getting our order delivered. Our Condo, can be opened with an app and we have someone that can check the order and sign. We just need 30 min. heads up. This is my last effort to try and and rectify the situation. Otherwise we nhave no choice but to cancel the entire order. Please help. Lisa Heath 520-548-xxxx.
In good faith we purchased your leather sofas. Two of them. I started complaining before warranty expired and problems persist. The leather flakes off of seat cushions. Looks awful and gets worse. Backs have no covering on fill and break down. Customer service is a joke. Very disappointed. No dogs or kids in home. I bet you do not live with this quality in your home.
Hello,
My name is Maria Ruvalcaba and I’m frustrated in the fact that your company is Misleading and Deceiving. I purchased a dinning room set on March 11, 2021 after seeing that you guys had a price guarantee I saw this same set for 499.99 online. On March 12, 2021 I called the store to file a claim to be able to take advantage well since I got no answer one of your customer service representatives helped me and told me that my claim would be submitted and to wait for a call back from the store. Well I waited and after a few weeks of no call back I called them. After various attempts to contact the store I got a hold of someone and they told me that my claim was there but hadn’t been submitted. The store told me to wait for a call back again in response of an answer. Well no one ever called me back. I then called the store various times with no luck. I called today June 8th 2021 got a hold of someone and got told that my claim had been denied. Well I just want an explanation of why? I submitted everything in time and I have all the call logs that I called various times to the branch . I just want to know why was my claim denied and do you guys focus on advertising something thats a lie. Again I did everything correctly and its not my fault if your representatives lack of professionalism and forgot to process my claim in a timely manner. I’ll appreciate a response back and help in resolving my claim. Thank you for your time
Hello,
My name is Maria Ruvalcaba and I’m frustrated in the fact that your company is Misleading and Deceiving. I purchased a dinning room set on March 11, 2021 after seeing that you guys had a price guarantee I saw this same set for 499.99 online. On March 12, 2021 I called the store to file a claim to be able to take advantage well since I got no answer one of your customer service representatives helped me and told me that my claim would be submitted and to wait for a call back from the store. Well I waited and after a few weeks of no call back I called them. After various attempts to contact the store I got a hold of someone and they told me that my claim was there but hadn’t been submitted. The store told me to wait for a call back again in response of an answer. Well no one ever called me back. I then called the store various times with no luck. I called today June 8th 2021 got a hold of someone and got told that my claim had been denied. Well I just want an explanation of why? I submitted everything in time and I have all the call logs that I called various times to the branch . I just want to know why was my claim denied and do you guys focus on advertising something thats a lie. Again I did everything correctly and its not my fault if your representatives lack of professionalism and forgot to process my claim in a timely manner. I’ll appreciate a response back and help in resolving my claim. Thank you for your time
Sincerely,
Maria Ruvalcaba
Phone: 775-671-xxxx
I am an advocate with the NM Attorney General’s Office Please provide an email address for corporate office
Todd,
Please call asap
Wendy Elliott
386-481-xxxx
Hi we purchased a sofa ,a couch with a chair and a king headboard and they were delivered may the 10th , then 2 days later we came back to the same store to buy king mattress and king mattress box ,those were delivered the 17th of May.
Now here is the issue,on May the 10th we didn’t have the mattress and the box yet so the delivery guys delivered the couch set and the headboard and they told my wife that they will drop off the headboard and the next delivery guys will install it for us .
On May the 17th the second delivery guys dropped the mattress and the mattress box and refused to install the headboard in fact they were yelling at my wife kept repeating it’s was not their job .
We called the store ,they said they contacted the warehouse to get us someone to install the headboard and for more than 3 weeks now no answer .
My wife and I had to do it ourselves and install the headboard and we really hope it’s safe .
I need someone to contact me asap so we can find some kind of resolution to this issue if not I will return everything to the store and go somewhere else.
I can be reached via email or by phone at 703 399 xxxx.
The store is located at seven corners falls church Virginia.
The store on 9100 N freeway in Fort Worth is horrible . as well as all of the people i have talked to in the corporate offices.
I have been suffering from a debilitating illness. Knowing how hard this has been in the past few years, my mother wanted to buy a nice piece of furniture for my family and I as a gift.
We desperately need a new sofa, so we were extremely grateful and excited about this! So, I painstakingly spent many long hours researching various options to best fit our home.
We have a young cat and I needed to find something she would not be able to damage easily, trying to stay within budget as well. I eventually discovered your Ashlor Nuvella 3-Piece Sectional with Chaise Item: APK-46005-R3 for $1,317.49.
My wife and I decided to visit The Ashley Home Store at: 5400 Grandview Pkwy, Davenport, FL. We were impressed with the wide selection, but I still decided on the Ashlor Nuvella 3-Piece Sectional with Chaise. Alberto Perez was there to assist us with our questions and even provided his personal cellphone number if we had any further questions later.
Once at home I decided to Text Message Alberto inquiring about a deal on the Ashlor Nuvella 3-Piece Sectional with Chaise. Though he said it would be “tight” he answered offering it at $1,155.58. I was so happy and felt Alberto’s offer was more than fair.
Happily, I called my mother to tell her what Alberto the price point was mentioning the offer total was including tax, shipping, and setup. She accepted the offer, and I then sent another text to Alberto confirming I would be there at 11am June 6th to make the purchase at his price $1,155.58. for a Ashlor Nuvella 3-Piece Sectional with Chaise.
We arrived at The Ashley Home Store at: 5400 Grandview Pkwy, Davenport, FL at roughly 1050am. Waiting by the door we saw Alberto unlocking the doors at 11am. My mother, son and I entered, and I told Alberto I was there to purchase the Ashlor Nuvella 3-Piece Sectional with Chaise per his offer of $1,155.58. We continued to look around the store until Alberto was ready. Then I explained again what Item we wanted at the price he offered.
Alberto escorted us to a Ashlor Nuvella 2-Piece Sectional with Chaise on display in the showroom. I told Alberto, the one he was showing us was the Two-Piece version of the model we discussed but it was the 3 Piece Ashlor Nuvella Sectional with Chaise we agreed on the previous night I wanted at the price he offered. He then continued to deny me the price he offered in his text. He only could now offer the Ashlor Nuvella 2-Piece Sectional with Chaise at $1,155.58.
I was shocked and embarrassed because I already told my mother what I was offered for the sectional I wanted. She and my son both looked at me, questioning as if I were mistaken!! No! I was not mistaken and even showed them the Text between Alberto and I confirming he indeed offered a price of $1,155.58. to include the Ashlor Nuvella 3-Piece Sectional with Chaise along with tax plus shipping in his total offer.
I did not know quite what to do and just wanted to go home empty handed. Alberto continued to offer other products. Reluctantly I decided something was better than nothing and I did not want to waste my mother’s time, so I settled on another sectional Alberto offered at $1,155.58.
Once I returned home, I began to think about what happened. I now was the owner of something I didn’t really want because Alberto did not honor what he offered me the previous night. The more I thought, the more disappointed I became! It was Alberto who offered the Ashlor Nuvella 3-Piece Sectional with Chaise along with tax plus shipping! That was a written and verbal agreement and I expect it to be corrected.
David Nugent
xxx Rollins Drive
Davenport FL 33837
dnugexxxx @gmail.com
I ordered a Couch on February 25, 2021. I was told it would be delivered by the end of April. So I went and checked on delivery around April 15th .Ashley home store Woodbridge Va told me a few more weeks. I then went up to the Store May 22nd. The Customer Service representative said ” Oh that came in damaged it will be another 8-12 weeks. I replied can I speak with the Manager because I would like a refund. There was a Black Man there who probably don’t remember last time I came in he told me he was the Manager, but when questioned he instructed the Representative to call another Manager. I believe he was Arabic. He told me he could not refund me at the store level I had to call a number in Stafford. But today I called Corporate to see if my refund was processed they said I should have canceled at store so I could get my refund in 7-10 days. This is unacceptable business procedures. It’s literally a nightmare. I have never been this frustrated from so much misinformation. What is the time frame of my refund? I get no email, no receipts just left in limbo. Who is in charge of informing customers of time frame’s. A million dollar company with a incompetent system. You really need to fix this!! It’s too much technology.
Sandra Nuss
12:34 PM (2 hours ago)
to todd.wanek
Good Afternoon,
Because of all the lies and misinformation that I have been given and that I will continue to wait 22 weeks for a delivery that I was promised in contract for 8-12 weeks I would like to report this to the Better Business Bureau.
I need the names of those that were previously employed and sold me the furniture as well as the supervisors.
I will be detailing the following information:
1. I was told that the furniture and in contract that the furniture would be delivered in 8-12 weeks
2. I was told that the sectional that I ordered was discontinued and there were 13 left and I would receive that sooner than the 12 weeks. Finding out on 6/3/21 that this was untrue and that we were never going to receive that sectional because they had all been identified for other patrons
3. Not one time in the 13 weeks did anyone at the store check on my order. It was shared with me that the associate and the manager had both left and no person affiliated with the company took the time to work with me as a customer to relay this information that the merchandise I ordered was not going to be available to me.
4. When I took my own steps to resolve this issue I was told that they would be able to expedite furniture delivery and that I could pick new furniture to settle our needs. This was untrue as nothing was going to be available after I made myself available to the staff at the store from 11-3 pm on 6/3/21. I am told that I still will not receive any furniture until 7/16 and 7/27 and that is not guaranteed only subject to availability.
5. While our associate was very kind when I came to the store I was not able to resolve this issue nor did any manager or complaints manager every come to talk to me and meet my expectations.
6. We ordered our furniture on 4/6/21 and on 4/18/21 I noticed that our zip code was incorrect and called to have that rectified. When I contacted the company regarding my issues on 6/2/21 that information still had not been corrected.
7. I now have to rent furniture so that my 80 yr old father and wife don’t have to use the stairs to sit down
8. I have sent multiple emails with the response that someone will contact me and that has never happened. Here are all the Ticket numbers with no response:
your ticket number is 00093138
your ticket number is 00092658
your ticket number is 00092258
your ticket number is 00091606
I do believe there are more but my time is valuable and I don’t have enough to continue to construct these emails to get a resolution that never comes.
9; Your main office sent an email to the store and ask that they contact me and they never did until I followed up the next day.
There are plenty of additional details that I can provide you if needed.
Please supply me with the staff information that I have requested to complete my complaint.
I know the following
Kevin McCall
I don’t know the manager that I spoke with that was engaged with the transaction on 4/6/21
Jason Banic (what is is title)
Alex (last name unknown) Complaints manager currently
Customer Information:
CALLBACK REQUEST:
Customer Name:Sandi Nuss
Customer Code:3311833532
Best Contact Number:919-389-7739(Mrs.Nuss)
Order Number:3311866215
Specific Reason for the email:cci about status of sectional…cx states she was told the sectional was out of stock and she should be able to receive sooner bc of the status..please reach out to cx with more information
Agent Initials:FAHU
Home Furnishings Consultant (salesperson):Kevin Mccall Jason Banic
Best,
Sandi Nuss
919-389-7738
Sandra Nuss
2:50 PM (15 minutes ago)
to Ashley
Good afternoon,
This is the email that I sent to your CEO and have not had a return email to at this time.
Are you planning on responding to my emails and requests?
With much concern,
Sandi Nuss
I have a sofa recliner & the part that recline broke and I’ve been waiting on a part since February 19,2021!!
I been calling everybody and still can’t get the part so we can get it fixed!!! Every time I call it’s a run around!! Hate this store!!!
Hello my name is Katelynn Leach, I ordered from the Ashley furniture store in Richmond KY about 3 months ago, they originally told me it would be 6-8 weeks. That was fine with me I understand how things are crazy at this time. Then I called to get an update and was told the end of June, which again was fine. Since then they have told me it’s going to be the end of July and just so unprofessional and bragging how there’s customers who have been waiting since November. I would be so embarrassed to even admit that. I am not happy with the Ashley furniture here in Richmond, Ky. The staff there is very rude and unprofessional. I understand that the pandemic has took a toll on a lot of things but it shouldn’t have affected the staff behaviors and actions. I am not happy at all about this and they could just careless if their customers get their furniture all they are worried about is getting their commission. I since ordered a table the same time and got it within a few weeks of ordering it from another store. So saying there’s a shortage in stuff is a little bit exaggerating. Calling the update says that they can’t even find my order, I’m just not sure about this and would love an answer. Thanks
My name is Athena McCarthy, I worked for the Ashley home store in Concord, CA. I just wanted to let the owners know how poorly the management treated me. I trained on the ipad in meetings all day for 2 weeks. After that I was on the sales floor. My first day on the job I got a little frustrated and manager 1 said: “I’m not putting up with your in x!” Mind you it’s my first day. Second off, I ask manager 2 if he can find the total price of everything after tax for a customer. He said with a disgusted look in his eyes and told me to put it in the computer. I explained to him that I need him to do the discount, he rudely interrupted and said in a slow enunciated way “GO. PUT. IT. IN. THE. COMPUTER. AND. I’LL. BE. THERE. IN. A. MINUTE!” I then did that then told the customer that the manager will be back shortly to help them. The manager never came and I got in trouble for the customers waiting 15 minutes late. Manager 2 came up to my sale and interrupted me by saying “EXCUSE MEE!” Very rudely and loudly. That morning we had a meeting where we were role playing customer vs salesman, manager 3 said to us all “YOU ALL SUCK! I WOULDN’T BUY FROM ANY OF YOU!” I confronted the management about everything and how they’ve been treating me and I asked the manager to please let me know if someone is taking my sale so I’m not just sitting there, before I can get the sentence out, he rudely says to me…”I’m the manager, I don’t have to explain x to you! I’m the manager, I do whatever the I want around here!” Anyways, I left early, hysterical, I was so put down and harassed by all 3 management at the Concord, ca location John Glenn dr. Needless to say, I ended up in the phsyc ward after being 100% harassed within this company. I want the owner to know the kind of managers he has working for him. I was told HR will contact me but they never did, I was told I was suspended but never told until when
To whom it may concern, my name is sam bell my girlfriend bought a chair from one of your store locations in cape girardeau Missouri back in Oct and has not received it yet they keep giving her the run around, she has paid for it in full and I think it should be delt with asap their poor service in this matter is unreasonable especially with your name on the company and making your company look bad, oh and just so you know they also did it to my boss. Please help with this matter
I’m writing in requards to an order I currently Have purchased with Ashley furniture . I purchased to couches back in April with a 2 wks wait before getting them is what th le associate mr. Wayne told me and that was fine . Now after 3 wks I have yet to hear anything . So I called to see when they would be in . Well he told me he had some coming the following week and he would try to pull mine of there. Well waited a wk 1/2 over what he said . Had to call again bcs no one contacts me or had contacted me out of courtesy to let me know what is going on . And the only person I seem to speak with is a lady named Ashley . Who has the worst customer service skills and phone etiquette to be in sales . I paid in full right at 900.00 and I feel like they should be letting me know what is going on , instead of putting me offf Everytime I call. Or trying to get smart about anything I ask . I have been patient and I have been polite but my patience is wearing thin. And wayn e and Ashley ur to sales associates wouldn’t be in sales any longer if I owned the place . And I don’t know if it’s lack of training or just lack of customer service skills . But I will never purchase another piece of furniture from those two ever again . And I still don’t know when I will be recieving my order . So maybe I just need to see about a refund
I just purchased a sofa in store. I was told if I could get a coupon code I could use it but I never received one. Could you please provide me with one. Thank you.
I ordered over 17K worth of furniture from your Warminster, PA store. My salesperson was Maggie. Order placed in January 2021. My delivery to my new home was 5/29/21. Furniture is missing, damaged and and incorrectly ordered. The delivery team showed up without their tools. One of them started last week and the other was in the country for only 2 days. Neither of them had any furniture delivery experience. They were not able to finish my job and left. They unloaded items in my garage telling me they would be back on Sunday June 30 by 10 a.m. I received a call at 5 pm informing me they weren’t coming. They showed up again on Monday , without a truck, in their own personal vehicle, without my missing pieces and unable to take the incorrect pieces back! How completely unprofessional! I have called the Warminster location as well as your customer service on the incorrectly order items as well as the missing items. No help. I have called your customer service department and spoke with Casey on 6/1 who informed me that the incorrect items would be picked up and they were “looking for my missing items at the warehouse” and I would receive a call in 24 to 48 hours to schedule delivery and retrieval. Suffice it to say, noone called. I called again today and spoke to Gloria who was completely unhelpful and then John on the Escalations Team. Again, being told someone will call me back. If I do not have this situation remediated by the end of business today, you will be hearing from me seeking treble damages for an egregious breach of contract. In addition I plan on going to every Consumer Complaint Department of the Philadelphia area local networks and letting them know the poor business practices of Ashley Furniture. I know I am not the only person this has happened to as I have read the consumer complaints on line. Think it’s about time someone in a position to revoke your business license gets involved. My phone number is 267-614-xxxx
Is this correct email-grtphotos @ashleyhc.com to send picture of my bar stool to get replacement as it’s wrong color as the other two are correct.
Recently spend a large sum of money at your Palmdale Ca. Store. Delivery and setup of the bed was flawless. The reclining love seat, was another story. That did not deliver the same day. Nor the day after. Nor the day after that. Nor the day after that….yep, still waiting one more day and it will be a week. The real issue, we received one call on the day before it was to deliver. 6 days go by no updates. My wife calls, no one knows anything…
We like your furniture, however you customer service is truly lacking. You have good people at this store. It is ashame they cannot track an order, nor keep customers updated. We still have no idea when we will receive our loveseat.
Ransom and Barbara Spencer
xxxx Autumnmist Drive
Palmdale Ca. 93551
I ordered furniture january 28, 2021. Due to incompetent delivery department in Scherville, Indiana is have not received my order. I have called and confirmed dates and when that day comes no furniture. Can someone please assist me with this problem.
I have not received my refund for a mattress I had tocancel due to it not being delivered 4 times.
I purchased furniture and returned a loveseat on 4/14/21. I returned the loveseat over the phone. This purchase is still pending as of 4/14/21. The item was never received, yet the balance is pending on my account. I want to remove the warranty from my bill, but can’t reach anyone at the Niles, IL store regarding this matter. I have purchased a lot of furniture from Ashley, but cannot get any assistance.
On February 26 I purchased my new living and dining room. Paid in full, and they assured it will take 8 to 12 weeks. Every time I call I receive different answers… they said that by May 30th, and now they say June 24th. I went in person and talked to the Manager on May 24th, and he said he’ll do all is possible, but he said as well ” it’s not even 3 months and you’re already complaining”… the 3 months were 2 days after, June 26! I don’t have where to sit, and I need my furniture this week! Horrible 2nd time experience! Tuscaloosa store
Good afternoon, my wife and I purchased a 3 piece sectional couch for $1400 dollars in full from your Bozeman Montana store on April 19th of this year and we were told that the new couch will arrive by the end of May possibly early June at the latest. I emailed the salesman around two weeks ago with zero response. I called today to check on the status of our couch because we were moving and now we were told not till mid July maybe? After I was done talking to the salesman he was going to transfer me but hung up on me instead and never got back to me. We planned our move out around the timing we were told we would be receiving the couch so you can imagine how frustrating this is for us. Since we moved we got rid of our old couch and now we will be without a couch for a month or longer. We could have planned accordingly but we were never given any updates on the time our couch would be in so we assumed we were on the same timeline we were given when we purchased the couch. I’d like to know if we can somehow get our couch faster or the floor model? I understand the hard times and I would have understood more if the store would’ve contacted me. My phone number is 406-498-xxxx my wife’s number is 406-600-xxxx. Thank you for your time.
Chris and Ashley Smith.
Bought dining chairs from Ashley furniture at Fort Worth Alliance center. We used in store credit of $549.20 and paid $425.00 and for some reason they wrote it up as layaway.. Store manger want return my call. Keep changing delivery dates and then tell us its on layaway. Then tell us the chairs are there in warehouse and then no their not. My husband called today and now their back to bring on layaway. My husband wants to contact the BBD and go thru small claims court. I asked him to not do that yet so we can get this resolved. Please call me at 682-472-xxxx
they messed up on my order The manager is always too busy to talk and it’s been over a month and I’m still waiting for my order
I am extremely Disappointed in your ashley store in Norman OK
Good morning!
I am writing because about 2 1/2 years ago we purchase around $10K of furniture from your local store in Kennesaw, GA. We also purchased two (2) extended warranties for all the furniture. The couch we purchased has flaws which caused the seams in one section to completely unravel. This was about 5 months after the purchase & the Ashley warranty covered it. Then approximately 6 months ago, the same thing happened on the couch on a different cushion. We were told that the warranty we purchased for the couch would NOT cover this it was a defect, not something we did by pulling, punching or such! At that time I spoke with a manager in the Kennesaw store & as a “courtesy” she said the local store would fix. I expressed that we were not satisfied with the warranties because they would not repair or even come out and look at She told me I would have to call & file a claim for both refunds. Neither warranty had been used. I did file claims—
Refund Claims #535121 & #535127
I then emailed to the Ashley email Hccfurnproplan @ashleyfurniture.com on the following dates—-January,21st, February 6th, February 19th, March 5th and April 6th, 2021. I NEVER received any response back. I also attempted to speak to someone at the local store but was left on hold too long. I feel that we have been EXTREMELY patient in this matter. We understand what the manager stated that it would be “pro-rated”, but it has been 6 months since we started the process to get our refunds for both policies and the local Ashley store as well as the 800# has not helped with anything! Not return call, not return email & no refunds. I am attempted to reach out via this email in hopes to get our money back on these warranties before we take any further action with the BBB. I look forward to hearing back some your company and receiving our refund checks!
Thank you,
Jesse & Donna Perry
xxx Lisa Lane
Acworth, GA 30102
(404) 641-xxxx
Put almost 600$ down on a table and chairs and bench set and they never gave it to me waited 2 months and they said it would be another 2 months and than asked for money back they gave me 150 back instead of the almost 600 I want my money back now or I will take Ashley’s to court period
I will not shop at Ashley again poor customer service and delivery drivers damage your furniture and the company doesn’t take ownership.
Our furniture was supposed to be delivered June 2, we purchased furniture in February, we received a phone call 2 weeks earlier stating our furniture is ready for delivery. On May 29, we received a call saying now I furniture won’t be delivered until two more months. We where told Corporate said they would discount us but when we came to store the store manager Pete Dwyer said delivery was our fault and we can take what we have or cancel. We are canceling and this is bad business. They admitted that they gave our furniture to someone else.
Went into your Sanford Florida, waited for over a half an hour for someone to acknowledge us, never happened. Finally asked an employee that I hunted down. He would not raise his head from his phone to speak to me and when I asked him about a couch, he informed me that they dont have that on the floor.. Nothing else and back to his phone. I asked him if there was something similar I could sit on just to get a feel and his answer was “nope nothing here” and went back to his phone. I told him never mind and I’ll take my business elsewhere and he proceeded to laugh… Very bad customer service. I will now go everywhere on the internet I can and leave a bad review to add to the other bad reviews people have left for your company… You company has lost all my future business….
I am not satisfied with the costumer service at the Victorville Ashley’s. I’ve been dealing with an issue since January with little resolve
We make a purchase and get delivered Friday 21 but store send diferen products and now store side we can’t returned 😑
Entered the store and for some reason I was invisible. Finally “tracked” someone down to help. Purchased a chair and was routed to the front counter to complete the purchase. The person completing the paperwork did not have a very good command of the English language, was extremely difficult to understand and could not understand that I was not picking the chair up that day, but would pay for it and pick it up in a couple of weeks. She told me I would have to wait until the end of June for the chair. The sales guy intervened and explained I was picking the chair up in a couple of weeks. When I went to pick the chair up, Brunell the warehouse guy was a jerk. He was irritated that I didn’t call ahead and really didn’t know if he could find the chair. After waiting for 25 minutes, he brought the chair out and set it by my truck. My son and I loaded it. Very disappointed in this place.
We made a few major purchases January 2021. As of today we are still awaiting on our tv console and have not had a pleasant experience with Ashley.
1. Received a tv console completely and very noticeably damaged. It shouldn’t have ever been delivered in the first place. We later found out it couldn’t be ordered again because it was discontinued. A blessing in disguise we found something a lot nicer but unfortunately that piece was delivered 2 times and both times was not acceptable. The doors to the cabinet were very noticeably put on crooked and we refused the merchandise. This was ordered late March and we are now waiting a third time,.
2. The couch and loveseat were surprisingly delivered wrapped and acceptable upon delivery.
3. The chair and a half was another nightmare. It was delivered unwrapped and the cushions were extremely soft as if it was used and/or a showroom display. We contacted customer service and sent pictures. Two months later we contacted Ashley and there was no record of us calling. We placed the work order once again and finally received the materials to fix the chair and someone came out the following week.
4. The dining table and chairs seemed fine until I sat at a different location only a couple of weeks after delivery and the stripping from the table top was coming off. Again, had to place a work order and a new tabletop was delivered.
When I contacted customer care regarding the 2nd delivery of the console that was again rejected, a supervisor by the name of Shantay (sp?) was very kind and receptive. She insisted on ordering another console even tho I said we would just keep the second one we received (loaner until a good one is delivered). She also offered a $50 gift card for our troubles. No disrespect to her but what exactly is $50 going to get us in your store? Seriously? As of today, we haven’t received that and she said it would be sent immediately.
I feel we have been nothing but patient during this unacceptable process. We spent thousands in your store and anything that transpired everyone continued to point the finger at someone else. It was also very disturbing to have someone call us a day after we refused the 3rd console to again, point the finger, at the manufacturer saying that is the way it’s made. I’m sorry but having doors not line up correctly is not the way something is made.
We had all intentions of furnishing 3 bedrooms thru Ashley.
I am letting you know exactly what our experience has been and maybe you can work on bettering yourselves moving forward. After all, a bad experience with a company travels a lot faster than a good experience.
I am asking for a partial refund considering the experience we have had. Tho Shantay offered $50, that is nothing compared to what we spent and the ongoing troubles we are having.
If you have any questions please don’t hesitate to contact us and you can also see the history of calls we have made to customer service.
This is an opportunity for you as a company to make this right.
I am a previous Ashley furniture employee, I was fired for having a doctors excuse. I am in the process of filing a Wrongful termination. I was at the East Point location. They are VERY unprofessional, management will talk about every employee that is there. The supervisors, leads, assistant managers will GOSSIP about their employees. I have constantly tried to contact the corporate office. All they do is ignore me. I need results for this unjustly result.
For the year I have been trying to get touch with the store located in Arlington, TX regarding an unused protection plan refund. Phones are not answered and staff from your corporate office cannot get them to answer their phones either. I’m very frustrated and disappointed in Ashley Furniture. I am asking for help, please.
I am absolutely disgusted by the Live Oak and In new Braunfels Texas Ashley stores I’ve multiple times from these locations and every single time they have managed to mess up the order either in delivery or her order now is the final time and I am watching a response from corporate. I ordered a bedroom set the order order came without screws for the bed and the bed has been sitting in the room for weeks without screws and not put together call we’ve put in multiple work orders and nothing has happened no one has brought screws and no one has come to put the bed up this is absolutely ridiculous the first time there was a double order put in by Ashley that I ended up paying for also I ended up paying for multiple insurance plan on those pieces of furniture it took me two years to get refunded this is absolutely ridiculous a dresser arrived broken so I had to send it back and they never got the dresser back in however they want to continue to charge our charge card and take years to get credits back this is absolutely ridiculous.
Ashley is horrible! We purchased a couch in March and still have no delivery date! I have called a few times and they keep giving random dates. We have had no furniture/couch for almost 3 months and today I called and now they tell me the couch is back ordered and can’t even give me a date it’ll be in stock. They are still selling this couch to customers. Maybe they should wait until they actually have the product in stock before they sell to customers who will be waiting who knows how long to get their items. I will not ever buy anything from an Ashley store again!
Ashley is horrible! We purchased a couch in March and still have no delivery date! I have called a few times and they keep giving random dates. We have had no furniture/couch for almost 3 months and today I called and now they tell me the couch is back ordered and can’t even give me a date it’ll be in stock. They are still selling this couch to customers. Maybe they should wait until they actually have the product in stock Belford they sell to customers who will be waiting who knows how long to get their items. I will not ever buy anything from an Ashley store again!
I am very displeased with your springfield mo store and your customer care. I canceled my order purchasrd in store may 1,2021 on may 18th 2021 and delivery men came to deliver today find out never cancelled. Also was mislead my sales person in the store and when called mgr he also mislead me. Wish i had not even bought from ashley furniture should had went to furniture store next to it.
To whom it may concern
Just recently bought a kitchen table and 6/chairs and by the way this is our third purchase through Ashley’s and 3 out of 6 chairs are not right I called and was told that repair would take care of the problem ( repair) a brand new table and chairs just so u no we will no longer b using Ashley’s for any of our furniture purchases
Ricki Blohm
xx Sheffield drive
Forked river no xxxx
Long story short, I ordered a sectional 5 weeks ago. Did not sign or initial the no refund policy. My husband shot and killed himself in our home a couple months ago, our furniture had to be removed and we needed new. I explained this at the time of purchase, that’s the reason I ordered what I did bcuz I was told definitely 4 weeks. My family needs to have some normalization. I was talked down too when I called, then there were promises of finding me something in the next day or 2, than no communication. I was told I cld not get my money back until the furniture was delivered than I cld return it, makes no sense! I stated I found furniture and I needed my money back , the company was going to hold it for me until today. This is absolutely ridiculous that this is how this transaction worked. I need this resolved immediately.
I am writing to complain about the poor customer service your company offers. I have called 3 times to get a status update on when my furniture will be delivered only to receive an estimate of when it will get to your warehouse, not my home. My furniture should already be in my home but it has been pushed back twice.
I completely understand delivery delays given the furniture industry experiencing high volume as a result of the pandemic. However, the lack of communication between your company and its customers is appalling. At a bare minimum, you should be offering emailed updates to customers about a delay. Customers should not have to call 3 times to get a “we’re not really sure” answer.
If I do not hear back on this email, my next step will be to leave a public review. I do not wish to do that so please provide a prompt response with intended future communication efforts.
On 5/25 in Reno, NV Carlos Parra and partner walked into my home to setup a bed frame, during their time in my home my wallet went missing. I notified my sales agent who ran it up the chain of command. It has been more than 24hrs and not a single word from management. My sales agent has been kind with following up, but management hasn’t returned my calls. I am a public servant and will be filing a police report on the two Ashley employees. But I would rather this be solved cordially.
Evening to whom it may concern!
Our only issue is we took drawers out because we were moving furniture but now they won’t go back in. It’s a 5 drawer Brueban Drawer chester . Please help this has ALREADY taken up two days without results.
Thanks 👍🏼
I purchased about $2,500 worth of furniture from the Ashley Furniture store in Lexington, KY about 10 years ago. At the time they offered a 5 year warranty for $199 and said if I did not use the warranty, that they would give me $199 store credit after the five years. They did not say the credit would ever expire. I have the original paperwork and there is no expiration date. Today, I went into the same store and tried to use the $199 voucher and was told that it was no longer valid because I did not use it within one year of the warranty expiring. Is this Ashley’s normal policy and if it is, why was I not warned about it when I purchased the furniture originally? Please help me. Thanks!
i have a furniture store in cedar bluff va i need to place a big order out of furniture
I have purchased a mattress in full and at the time of purchase it was not in stock. I received a delivery date for 05/30/2021 and shortly after, they sent me an email to request for a sooner date which I did for 05/20/2021. a few days before the new delivery date, I called to confirmed and was told my delivery was for 06/04/201 a few days from the original date i was given and I question, why no one called me to inform me of that date which I knew nothing about. Several days after, I received another request by email saying if i wanted a sooner date to request it and every other day I am receiving these emails that I do not reply to. It’s very frustrating with your delivery process and unprofessionalism. I’m stuck in limbo and do not know when i will receive my merchandise, no one calls, text or email you about a true delivery date. It’s a broken system that needs to fix immediately.
Very disappointed with the delivery not complete we waited here at home at the time ETA AND we never heard a knock on the door , we never received a phone call or e mail . Tried to get a hold of the delivery guys a man answered and said he wasn’t working.today. Call dispatcher and he argued they took pictures of the house . Unacceptable customer service. We inconvenienced ourselves and took time off from work to wait for this delivery that we have been waiting for way over a month. I’m so exhausted trying to reach out trying to have someone resolve this issue.
I have had to wait almost 8 weeks for my furniture. When it supposedly arrived, the first delivery date was a no show and the system had the wrong time verified. The next day stated they tried to deliver but no answer, I was home at the time sitting in my living room at the time! The next day they came to deliver the furniture, but attempted to deliver to me the wrong couch and did not know where my tables were. When the manager of the Hattiesburg, MS store set up another delivery, I thought the problems would be over. I was very wrong! They called me late during the set delivery time telling me that they had no idea where my tables were, but did I still want the couch. I have never dealt with a delivery system that was thus disjointed. Your people have no direct line to your delivery people which causes multiple problems for your customers. This has been unacceptable! I have no idea when I will receive my tables and I just can’t jump when your delivery service says they can come. I have a job too!
We have been trying to get the Ashley store in Carbondale Illinois to come and fix our loveseat, the handle that pulls out to open recliner broke, we cannot contact them by phone except for two times. Goes to messages and no return messages, the two times we have been able to talk to someone, once they promised me that they would ship the parts to my home and we were to call when it came in and at no charge they would come out and fix it that was two months ago, no piece no information, made trip to store talked to ieon told we would be contacted next day, no call, last week my wife finally was able to get someone to answer, after a very rude operator basically called my wife a liar, she for some reason gave us to the warehouse, they promised that today,5/25/21 that someone would contact us and come between 2 and 4 it is now 405pm I have had no call no information and I even took off work early so I could be here. No call no show! I will be contacting the better business bureau, and going media with this experience! Your furniture is great but you need to fix your store!!!! I am a retail manager and this is atrocious customer service!!!
Hi,
I am trying to get a refund from the Ashley store in Glendale AZ. I made a purchase of $2096.00 on 4/19/2021 of a dresser, 2 nightstands, and two bar stools. After receiving the bedroom furniture, I noticed that evening a toxic odor. I returned to the store to arrange for the furniture to be picked up and to get a refund. The bedroom furniture was picked up on 5/1 and the bar stools canceled. On 5/20/2021 I received a refund of $840,02 on my debit card. Two cards were used. I am still waiting for the remaining balance of $1256.24. Also $259.99 was added to my bill for the 5 Year Furniture Protection Plan that I never agreed to. I should have noticed that before signing the invoice (Buyer Beware). Is there anything you could do to get back my refund, this has been taking far too long? Lastly, I used a Visa Debit and a Citibank Credit, however, the Ashley statement shows Mastercard Credit. Extremely poor handling. You may want to go onto AZ BBB, there are quite a few complaints.
This company is the worst!!! I made two purchases one was to be delivered this past Saturday (my bed set). The delivery arrives and when they are assembling the set i was then told “oh this is the wrong rails so we have to take them back I’m not sure when they can get the right ones to you”. So now I am completely without a bed. The guest service lady finally calls almost two hours after the delivery men leave and she says “oh those are the correct rails”. I ask when can I expect my bed to be finished and can this happen next Saturday when I receive my sectional? She says “I do not know when we can schedule a delivery for your bed, we will give you a call Monday. Fast forward to Monday and no one calls so I had to call three separate numbers to finally speak to someone regarding my bed. The guest service rep “Gloria” laughs as I am complaining about my issue asking to speak with someone who can actually help me. I was told I cannot get my bed pieces until the returned items were scanned into the warehouse. They were not concerned that they left a customer without a bed because their workers did not know how to put it together properly. I then spoke with John in the escalation department who initially was doing nothing but trying to speak over me and not listening to my complaints and concerns. I had to send my mother to the store it was purchased due to the fact that I live in another state so that they can contact corporate. I am suppose to get a call today (doubt it). The customer service and ethical standard held at this company is DISGUSTING. I will NEVER make another purchase from Ashley’s I’d rather pay an arm and a leg than to deal with this company.
Help with SO# 180148680 placed on 04/30/2021 @ 7:40pm. Recliner missing from package sale. Please call me at 408.425.xxxx.
Hi,
We placed a large order in February and were told 2-12 weeks for delivery. We received our bedroom set in about 10 weeks, and started calling regarding our couches at 12 weeks. We needed couches for our rental property that has renters coming in next week. We called a few times per week and kept being told it would be delivered before next week. In today’s call we were told couches were discontinued, but we could come in to see what was in stock. After finding new furniture that we could tolerate, we were told no delivery was available but we could rent a truck and pick it up ourselves. We are now stuck with renters coming in, no furniture, and had to deal with one very rude staff. Will never shop here again!
Good day,
I am beyond disappointed that despite having furniture under warranty with Ashley, I have been redirected to a third party to fix my dining room table that began peeling. I removed the peeling pieces and was told by Ashley that I was the cause of the damage. This is absurd. It wasn’t my fault the veneer on the table was peeling in TWO places. And I should be receiving a new table or something comparable, as a result. Instead, i will have to pay money out of pocket to have it repaired.
I am asking the corporate office to intervene because my experience as a new customer has been problematic, to say the least.
Warranty scam…
I put in a claim per their website nobody ever
calledme back I had to call them. then they go to tell me that all my stuff is missing info which is true because of the fact that you have to fill out everything before going to the next step. Done with the lady decides to tell me that nothing is covered under my warranty even though it says in my pamphlet for my Springs which is one of my problems I have a five year warranty she told me she’s denying it all because nothing is covered under my warranty and will not even send anybody out to review my coaches the warranty is a scam I am displeased with Ashley’s and I will NEVER EVER go there again and I will tell everybody to stay away!!!!!
We have always bought from Ashley but this time was a nightmare. I ordered a sectional back in March and it arrived damaged so they left the chaise part and had to re delivery the couch a second time which was damaged as well not to mention numerous calls to confirm the time of delivery which we confirmed several times in one day both my husband’s phone and mine. We had enough and told the rockford illinios store just to cancel this order and we would buy a different couch and they were very rude and told us they do not take returns and we are stuck paying 600.00 for half a couch and we are forced to buy
My wife and I went to your store I. Orange CT the your floor manager Miss J Rizzo was very disrespectful and rude I’m on ever social media platform and I going to let everyone know how rude this individual was, if you don’t have customers you don’t make money
I bought a mattress at overstock warehouse and they told me it had a 10 year warranty. I have had it two year and about a year after I had it the mattress started bubbling up and it became very bumpy and uncomfortable. It looks all.out of shape. I sent pictures to.the warranty department and they denied my claim because they said it only had a one year warranty. They lied to me when I bought it. I think.the mattress was defective because my daughter has the same mattress and it’s not doing what mine is. We bought them.the same day. I just want them to replace it and you should stand by your product and replace it. When I talked to Overstock Warehouse they were very rude. They didn’t even call me, they text me. They wouldn’t even let me talk to a.supervisor and the girl.wouldnt give me her name. I waited because of covid. I couldn’t get a hold of anyone.
Hello, hopefully someone can help me. I purchased a table and buffet/ server and purchased the protected plan in 2016 I was told that my protection planed needed to be registered to GBS Ashley is claiming it is not needed. Now GBS can not find purchased items and I have both my receipts with the protection plan purchase I’ve been dealing with this for 2 month. I’ve desperately need answers to get it both replaced
This last experience with the purchase of living room furniture was a disaster.first I was charged form something I said I did not want and had to go in person to get $$ back,then delivery guys would not TRY to get delivery through door kept saying too big and
Good morning. I placed a phone order weeks ago with my local store and was told that I would receive a call from Colton CA to complete my order. While they did call me and leave a message,I have returned their call every day for more than a week and have not received a call back. I am calling 909-572-2310. Is there another way to reach them so I may complete my purchase? Thank you for your assistance.
I tried making my first payment, but the first check I mailed was never cashed. Next, I got dinged $29 a late fee. I have spent $5000 plus at one of your stores. Thank god I paid for the 2nd batch of furniture in its entirety. I have talked to many reps on the phone trying to pay what I owe, but that couldn’t happen via hours of being on hold and talking to various reps who had all vowed they could help me, but in the end they all hung up on me.
I purchased a sectional from your store in Romeoville Illinois and I paid $3953.13 plus a delivery charge of $250 I received it on May 6 and unfortunately I’m not happy with the furniture at all. I have been trying to get in contact with my salesman who I know has been promoted to another store so it’s going to get a hold of Romeoville and Orland Park, Illinois, I am getting nowhere. No one returns my calls I even texted or emailed the sales person no return email so today I decided that I am going to stay on this topic until I’m able to talk to someone. Finally after being transferred numerous numerous numerous times give me the number of the Orland Park store give me the number of the Romeoville store given an 877 Telephone number, getting an 830 telephone number and now Finally finding the corporate office which I was told it was in Memphis Tennessee I am writing to you for help. The last individual I talk to said there is a no return policy and to look at my contract. When I asked for the corporate‘s CEO or owner she wasn’t sure who it was. When I persisted she found Mr. Wanek but took some time to find an address or a phone number which I ultimately had gotten. When she told me to look at my contract I found under the policy ID 90 days default policy which I assumed I had some time to discuss this with somebody not the receptionist or person answering the phone. I was never told by my salesman that this item was a no return item. Also on my customer invoice copy it does state to see the return policy signs in store for details which no one pointed out to me. I am very frustrated with this because I also purchased a table and chairs which I am very happy. I need a sofa/sectional and I am willing to purchase another one when I return this one. That is all I am asking for. It is very frustrating that upon looking at my papers none of this was pointed out to me and I didn’t hesitate to spend a total over $4400 in the store. Please understand my frustration with this whole situation. Again I intend to buy another sectional for the area I need it but I have to return this one. Any consideration that you can give to me would be greatly appreciated. I did not receive this sofa until May 6 and I have been train for a week and a half to get a hold of somebody to talk to about this and today it took me almost 1 hour to get to the receptionist to give me the above information. Thank you for your consideration in this situation.
Live in Texas cant get i. To I ch with anyone reguarding a complaint. Keep getting the run around. Worst company I have ever had to deal with. Would you please have some one call me. 817 925 xxxx.
I know your business is to sell furniture but MEMORIAL Day is NOT the first day of summer, the beginning of bbq season or a day to promote furniture or mattresses or cars. It is time to remember soldiers who died for this country. Have dome respect for the day/weekend!
I have been trying to get my money from Ashley furniture store in Bakersfield California 8915 Rosedale hwy 93312 my cancelation policy number is 549xxxx
I order a headboard, bed frame and recliner on january 28 2021. I have not yet received my bed frame n it my recliner. I have received text message to confirmed my delivery and no one never show up. I have called repeatedly and always get a different story. I have gone into the highland indiana store and n I results. Please look into this problem
I experienced a terrible situation@ashley as an overcharge in which I was treated very rudely I had to go to the store to explain the situation because they couldn’t understand when I got there they still insisted that it was right I don’t have nothing tummy it was a terrible situation that I went through they insisted that date work right on everything I had to explain them cancel this if it was terrible I like to talk to someone and I my name is Sharon Haynes in Springfield Illinois I don’t want to Rico and a receptionist and her name started with a t it was terrible and it still to me is not the way it should be I am. I’m just not happy at all how everything was done because they couldn’t see it for themselves and I don’t drive so I had to go way back out there and still they assisted everything was right until I said what I’m going to cancel it at and it was okay by then began to it cuz they wasn’t going to change it and it was right there where they added my dude at as other as a charge they was going to do anything about it if you get to look at that statement is there to see somebody end of the situation I canceled the mattress in and got the one that said I should have gotten on the paper and then they decided that they’re going to give me $150 back on my charge card then explain nothing no apologizing did not do one anything at all there way or the highway it was on the phone for over a hour and should of got correct then so when they they knew it was going to go to the accountng dept they decide to put the money back on the visa that what i told them over the the phone to no avail was a terrible I like to speak to someone if I could but I would like to talk to someone about this
I experienced a terrible situation@ashley as an overcharge in which I was treated very rudely I had to go to the store to explain the situation because they couldn’t understand when I got there they still insisted that it was right I don’t have nothing tummy it was a terrible situation that I went through they insisted that date work right on everything I had to explain them cancel this if it was terrible I like to talk to someone and I my name is Sharon Haynes in Springfield Illinois I don’t want to Rico and a receptionist and her name started with a t it was terrible and it still to me is not the way it should be I am. I’m just not happy at all how everything was done because they couldn’t see it for themselves and I don’t drive so I had to go way back out there and still they assisted everything was right until I said what I’m going to cancel it at and it was okay by then began to it cuz they wasn’t going to change it and it was right there where they added my dude at as other as a charge they was going to do anything about it if you get to look at that statement is there to see somebody end of the situation I canceled the mattress in and got the one that said I should have gotten on the paper and then they decided that they’re going to give me $150 back on my charge card then explain nothing no apologizing did notSdo anything at all it was a terrible I like to speak to someone if I could but I would like to talk to someone about this
Yes I bought bedroom furniture in 2018 guy at store said if I paid each payment I would have it paid off in 18 months its now 2021 and owe more than I did originally.Tried reaching store manager still have never got a response I emailed once before and a lady from corporate got back to me super nice and helpful she said for me to try going into the store I have been 3 time manager is never available. I need someone to contact me because this is now going in my credit I refuse to pay something I do not owe
I am complementing a supervisor named Chris.
I had nothing but problems with your company. No one wanted to help me.
Rude people giving the wrong information.
The only one that helped me was Chris.
I ordered a table set back in March and got the table but no chairs I had to contact your cs dept numerous times and kept getting the run around finally I thought the issue was resolved when ups delivered my chairs however only 2 chairs out of 4 were delivered. Ashley said they would issue a replacement for 2 chairs and told me they would ship out on the may 19th then said the 24th now they say the 31st I am highly frustrated by this I paid for the chairs and table and server and have everything but the chairs .
Our family has not been able to sit together and have dinner because there only 2 chairs here. What the heck is going on with you guys. I want the chairs I ordered that go to this counter height table set.
Given false info on delivery for broken bed from April 16 till now and now they mention the date is June.
Our couch was damaged upon delivery. I can’t begin to tell you how disappointing this process has been and how poor Ashley’s customer service, in all aspects, has been! I believe we have had four different contacts with people who have assured us that they will get back to us, but none have.
What do we need to do to get this resolved? We deserve a quick resolution. It has been ongoing since April 9th. A technician has already been out and could not fix it.
I bought couch may 14, 201. To be delivered on on 19th. I was told would text me day before and call day of delivery. This morning I had to call was told phone number was wrong. Never asking for correct number which is listed said they could deliver on 26th. I am 75 years old and sitting with no sofa as had cleared out. After 14 months of waiting to buy and excited for new. Was hung up on and lied to. Yourcustomer service leaves a lot to be desired. I still don’t know when or if I will get sofa. This is from Northridge store, Northridge california
I had a family heirloom broken by your delivery person. I’ve called the customer service and was fold it would take 30 days to respond. I need a quicker turn around not the run around. Thanks
terrible service!! i will never order anything from you! I tried to order a bed online and my money were taken from my Ashley advantage card! Never got conformation for my order and on the next day they told me this item is not available and never returned my money back! I spent 2 days on hours long holds trying to get my money back!!! Still on hold waiting!! Run from this company! Only headache and your shopping will turn into a nightmare!!!!! YOU NEED TO IMMIDIATELY PUT BACK MY MONEY TO ASHLEY ADVANTAGE CARD!! SCAMMERS
The people at Manchester were great… The 1 STAR comes from the waiting/false advertising/delivery/non delivery. I ordered three pieces 2 recliners and a loveseat in the end of November 2020. I still do not have my furniture. The estimated date on the paperwork was 2/13/21. 2/13/21 came along and no furniture. After calling I was told that date was only and estimation and was given a new date. After that date passed and not receiving any furniture, I called and was told a new date. This occurred 5 times with me always calling and asking where my furniture was. After taking it to a supervisor I finally was given a delivery date of 5/8, then I called to confirm and they said that was never in their system and then it was moved to when we were out of town and finally pushed back to 5/18. I was so excited because I was going to receive one piece out of the three piece today on 5/18. The delivery truck showed up today and no furniture with no answer of why it was missing. I still do not have any furniture at this time on 5/18/21 or any delivery dates. Every time I speak to customer service they say an estimated date and then they schedule and then when you don’t have any furniture show up on that date and you call they say its only an estimated date. Buyer beware. I have now waited almost 6 months to the day for my furniture and still I do not have a date of when I will receive it. Very disappointed
I recently placed two orders with Ashley Furniture. One was in-store (#3200920821 / dinette table and chairs) and one was online (#725005333293 / bedroom set).
The order for the dinette table and chairs was placed on 19 Apr 2021. It arrived “damaged” on 4 May 2021. The delivery team returned the damaged item and another set was delivered to me on 15 May.
The order for the bedroom set was placed on 28 Apr 2021. It arrived “damaged” on 15 May 2021. The chest of drawers, one nightstand, and dresser all had scratches and flaws. Pictures are attached. Most of the damage could not be photographed due to the color of the bedroom pieces and lighting.
Upon letting the delivery men know that the bedroom pieces were damaged and that I did not want to accept damaged items. One of the deliverymen, who told me his name is Joseph, put saliva on his thumb and started rubbing the smudge on the top of the dresser. He then said, “Oh, that’ll come off. Just get soap, water, and a rag. I showed him the other damage to the chest and one of the nightstands and he went totally ballistic. His said, “This sh** happens all the time with Ashley and I’m sick of them sending us out with furniture that is trash! They do it all the time and I’m sick of this f8king sh**! Ashley’s furniture is trash and you should order from RoomsToGo!” He was clearly very agitated and stormed out of my house. He returned and told me “I’m not here to talk. I just need to know if you want the sh** or not, so we can put it back on the truck if you don’t!” I was shocked at his behavior and profanity so told him that his attitude sucks. I then told him that I would not be accepting damaged furniture. He then told his delivery partner, “Let’s put this sh** back on the truck and the next time I deliver sh**, I’m going to pull it off the truck and leave it outside so the customer can come out and check it first. I’m not going to be taking sh* back and forth!”
My son and I were intimated by the behavior and it was very disrespectful and scary. My son has asked why did I let the ‘mean man’ come to our house. The language and attitude of the delivery man had me in tears. An experience I will never forget. I paid my hard-earned money and am utterly shaken up behind this.
To whom it may concern,
Your store in Mesquite Texas is the absolute worst!!! I purchased item from there the last week of April and they were delivered on 4 May 2021. Everything went well except there was a mix up on the bar stool and chairs. I needed four chairs and three barstools but I received three chairs and four bar stools. I called customer care and they said they would take car of the mix up. The items were scheduled to be delivered on 15 May 2021. No problem. In the meantime the store was having a Memorial Day sale and I saw the exact same items on sale for much cheaper. So, on 15 May I went to the store to see about price matching. My sales person, Charles Thomas, wasn’t there at the time so I spoke with the Assistant Sales Manager, I believe his name was Jim. He told me that since the manifest had the items showing still on the truck that he couldn’t fix the issue at this time but I should come back the next day, 16 May, and it would be fixed with no problem. I told him that would be great and I would be back.
So, I go back on Sunday, 16 May 2021, and I find my sales person, Charles Thomas, and tell him what happened the day prior. I show him my receipt and the the prices in the ad. He takes me to the back of the store to talk to someone named Anna. This is where things go south. She pulls up the ticket and says that since the items were already delivered there was nothing she could do. I asked her about the price matching policy and she stated that she “believed” it was once the items were delivered that they wouldn’t match. I asked her could she show me that in writing. She said they had a new owner and it’s what she believed. I told her that I came the day before and spoke with the Assistant Sales Manager and he said it would be taken care of if I came back today. She then said that he was referring to the one chair that was being delivered. I told her no. That the chair was the reason he wasn’t able to take care of rhe issue the day prior due to the ticket still being open. After some back and forth I became upset and decided to leave.
My fiancé began to talk to Anna. She asked about the policy. Again she was told that it wasn’t in writing. My fiancé asked a few questions and both ladies became upset. Anna threw the receipt across the counter at my fiancé who threw it back at her. All this was taking place at the back counter in full view of the public.
All this was due to me being overcharged on a table, barstool chairs, and bar stools. An example of rhe difference is bought bar stool chairs for $169 each when they were selling the same chairs $196 for two chairs. That’s a difference of $142 for two chairs.
I’m in the process of furnishing a new house and I choose Ashley for several reasons, customer Service being one of them. I had a similar issue at the Arlington Texas office and I was treated with the utmost respect and professionalism. I would expect the Mesquite store to treat me the same. I find it totally unacceptable to have employees talking to my fiancé and I as though we were less than. All we wanted was what we overpayed on the items purchased less than three weeks prior.
Order#725005187802
Case# 03131242
Technician took pics of mismatch furniture on 5/8/2021 and I have yet to hear back about replacement. I was told it would take 3 days. I will contact the BBB if I do not hear back within 24 hours. Thank you
I will make this short. 100% Veteran that is owed over 800.00 dollars from your company. They said the check was sent no check. So will go to press and BBB IF NOT HANDLED. DEFINITELY CIVIL CASE. Had to shut down bank account because of Ashleys. They received the broken couch weeks ago. My check is not in mail for refund even faxed them a letter from my Bank.WHEN CAN I GET MY REFUND??? SO UNFAIR.
I am do disappointed with Ashley”s in Long Beach CA,I bought a Kamosh set in March it’s was to be delivered April 28th,I received the Chair,the rest was to be delivered on the 1st of May I had an event on the 6 of May was excited for my beautiful furniture The 1st of May Called to see what time would they be delivering they said the ottaman was some how canceled an I would have to come in to repurchase it, and They could deliver thew couch & love seat on the 2nd,I get to the store and they tell me everything is out of Stock until December,I asked could I have what’s on the floor they said they called headquater an you said No I literally Broke Down,I saved for that set, Now I have a Chair without the matching Couch an love seat or ottaman they said I could come back for the sake at the end of May to purchase it but it’s first come first served,I ended up getting another set it arrived in the 6 the glass in the coffee table & end tables don’t fit they never put in the order to have them fix,I received only one lamp it’s out of stock asked can I bring it back an get 2 others they said No, they don’t do returns,Now stuck with 1 Lamp, I am So Angry that Ashley took MY Money an I didn’t receive the items I Saved for and really wanted, they should of told me before I purchased the Kamosh furniture that it wasn’t in stock and corporate should of let me have what was on the floor since I Bought it,Now I know there is No way I’ll be the first one the 28th to purchase the Couch & Love seat,I feel like I’ve been Robbed!!😔
I have been waiting for my furniture from 11/2020, I had to call (March 2021, and ask if the store had any furniture at all and if they did can I at least get what they were holding ( because at that time I haven’t gotten anything yet), not even things that could’ve been mailed to me. ( like a lamp), I kept calling (something I never got a courtesy call of any sortsl from any member of the store ever), and same Quick answer (it’s coming), still waiting no courtesy calls for 4 barstools chairs which I should not have to pay for at all. Company shouldn’t have sold items if there was no insurance leaving item anytime soon. Again I have not received any courtesy calls but I have continuously called.
i bought a temper pedic bed that was delivered to my house december 2,2020 the bed broke down back in january 2021 temper pedic was notified they came to do repair assessed damage abd bed needed motor i am still waiting for this part that should have been overnighted to me still waiting. i have been paying for this bed but has since stopped. i also informed your customer service and some girl got nasty with me because i was angry at the service i hung up and tried another night and sent a message to ashley telling them i was going to rent a uhaul truck and bring the bed back to store i bought it from. I am at my breaking point and i don’t want the bed anymore i would like the bed to be picked up from my
house can you contact me at 516778xxxx to set up a date for pick up
and a refund given to me for the bed if that is not done i will take this to small claims court. please advise christopher lee
Very dissatisfied with the wait time to receive the furniture ordered sectional with ottoman jan.23 2021 and here it is may may 13 2021 and still haven’t received everything saying it could possibly be June 10th, this is ridiculous. I feel I should be compensated for the long wait. No one has bother to call to even apologize for this.
Bad quality
THIS IS THE WORST CUALITY OF FURNITURE IVE EVER SEEN!! WE HAVE HAD NOTHING BUT TROUBLE OUT OF ASHLEY SINCE WE PAYED IN FULL FOR OUR JUNK!!
WE HAVE HAD IT WORKED ON PICES SENT TO OUR HOME WHICH SAT THERE FOR WEEKS,THEN WE TOLD THEM THIS WAS NOT THE PROBABLEM WE NEEDED IT REPLACED,SO JOKE ON US !!!
WE GOT IN A ORDER TO HAVE IT REPLACED 6 MONTHS AGO!! NOT SURE WHAT KIND OF BUSINESS “TODD WANEK” IS IN CHARGE OF? BUT HE SURE NEEDS TO CHECK IT OUT!! FOR HIM TO BE A “CEO” IS REALLY KINDA OF EMBARRASSING! OR IT SURE WOULD BE TO ME !! TO HAVE A COMPANY THAT WELL HERE IN LOUISVILLE KY THEY WONT EVEN ANSWER THERE PHONES TO TRY AND HELP YOU! THEN WHEN YOU GO INTO STORE ON OUTER LOOP THEY ARE ALL JUST SITTING BEHIND THER DESK DOING NOTHING ..THEY JUST PASS YOU OFF WHEN YOU COME IN,AFTER 6 MONTHS TO ASK HEY “WHARE IS MY REPLACEMENT fURNITURE?” THEY DONT CARE A BIT!!!!!
WELL GOOD THING IS NOW DAYS WE HAVE ENET…ALSO SOCIAL MEDIA ALSO WE HAVE NEWS AND THIS IS WHAT IT TAKES THEN HERE I GO I WANT MY FURNITURE AND I WANT MY MONEY BACK AS WELL!!!
I purchased a shoe rack and am extremely disappointed in the quality. I have been trying to resolve this issue for several days now with no luck. I would appreciate a shipping label so that I can return this item to you. I do not feel that I should incur the cost of shipping it back.
Please contact me I’ve been waiting for my bed sense February 480-234-xxxx Home add xxxx Verde Rd. Happy Jack,AZ 85142
I ordered a $2200 Exquisite bedroom a couple of months ago from your store in Edmonton (Canada) and I received a bed with a cracked footboard as attached photos (notice ugly screws without covers). I returned it to get it switched out but got back the same footboard, glued. I didn’t accept it since I’m already paying so much for the bedroom and would like new pieces, and I still haven’t received a new footboard.
As for the dresser, we were supposed to receive it in late April, since the mirror was out of stock. However, it’s already May and I was told that I’ll get it at the end of this month because the mirror was in stock again but the actual dresser is now out of stock. My past experiences with Ashley’s were positive, but currently, there’s over a month’s worth of delays on this bedroom.
We are terribly disappointed in Ashley’s overall. We selected furniture for three bedrooms for an AirBNB home in Las Vegas, Nevada. First, we informed the salesperson that we did not want the protection plan. Later we found that it had been added anyway. my husband was ready to cancel then. then we received a call scheduling a delivery for a partial order. Taking time off from work and then making arrangements for child care and travel that would allow us time to receive and set up the furniture for upcoming guest. Only today did we find out that it is only two metal rods being delivered. Prior to that, we were told repeatedly that they could not tell us what items were being delivered. The delivery was canceled because they said that they could not delivery without beds. And inorder to reselect, we have to be in Vegas. THis is unfortunate because we may literally cancel.
I was a customer for Ashleys furniture and I asked for a refund in which I was told to recieve in 7-10 days and it has been about a month and I have not got anything and I’m still being giving the run around to keep waiting and they also don’t even have my full name to even send me a check so I don’t understand whats going on and at this point I need more then just a phone number to get answers I need
Waisted one day of work for a setup delivery never received and the staff at the store can care less after the purchase.
I bought a living room set I love and my issue is the zipper has broken on one of my cushions already!? They’ve been taken off and washed twice in maybe one year? Please help!!!
I have been waiting for months now to get my furniture properly fixed..just give me my money back all I hear is how I have tonwait because cushions aren’t being made if cushions aren’t being made hiw r u selling the crappy furniture I got .I n ought from you jn the past this is crap ill never buy again ..
I visit davenport fl location, bad experience. I went into the store to purchase so I was sad when I had to leave because of how dismissed I felt by your employers. No one greet me even though they were 4 people on the floor doing nothing.I ask for help and anna a representatives start to help me but she seem bothered. Manny who was sitting at the front didn’t acknowledge me. Your company talks about being experience to make my home beautiful Well having a new home no one even try to make the experience great. They seem unprofessional and I don’t like to use the word prejudiced loosely but that it how they made ne feel. I will try another ashley but wanted to share my experience because I didn’t get my dresser or bed bench
I purchased in the store on March 6. I was given a delivery date of week of March 29. Needless to say that did not happen and I have been given dates of April 6, then April 21, then April 26. I was called this morning to set up delivery for my items on May 5th but I am not available on that date and was told I can only get delivery on a Wednesday in my area. I called back with the date I am free which is a Wednesday May 19. I am then told my items are now not available. When asking to speak with a supervisor I am always told there is not one available. I cannot get anyone to call me back. I spent over $6000. ORDER 0065991510
Changed my mind
This is the 2nd time I had a bad experience with Ashleys in two different locations. I recently purchased bedroom furniture and paid for them to deliver and assemble my furniture and they did not do their job. I was unsatisfied with the store customer service and want to return the furniture. I called on April 21 and they said they would call me back to confirm a delivery to pick up the furniture. They have not contact me yet and I keep calling the store and the customer associates are being rude, unprofessional, and keep hanging on my call. I just want my money back and want to give back the furniture. I am very unhappy with the store customer service. I have my receipt and the case number for the return.
My name is jackeline Contreras. I bought 3 beds on April 10th 2021 the same day at Ashley furniture at Miami Gardens Fl the sale person is Ray RAy a woman, who’s phone number is 786-704-xxxx. One of the bed rails and the wood peace are broken. I came back to the store 3 days after, and nobody has helped me with this problem. Tomorrow, I’m planning to bring the broken bed to the store and drop it there, and to wait for my refund, I also planning to call the police to report this situation.
Mr. Wanek,
I recently had two TV stands delivered by Ashley Furniture (driver shoved a piece of paper in my face, and said: “Sign”….before anything was even brought in). The real issue is that one of the stands has a warped top….so bad that I can’t get the center bolts attached. The customer service (disservice?) has been deplorable! I have called multiple times…emailed pictures (which I was told this morning the service department can’t open, so I’m supposed to re-send them in a different format! Sounds like an IT issue to me. I have asked for a supervisor, was told one would “call (you) back when available”…that hasn’t happened. I can’t believe that the largest furniture retailer in the nation/world could be so lackadaisical about a legitimate customer complaint! Perhaps, by going to the “top”, this will trickle down to someone who can help resolve this issue. I work for a large furniture retailer as well, and if our CS treated our customers like this, I would be ashamed!
Thank you for your time.
My name is Jacky. I have to make a formal complaint due to the lack of responsibility and care about your company for customer satisfaction. I bought a bed back in Feb 2021that I have not been able to put together up to this point. Your company has made mistakes after mistakes but no one is interested on fixing this problem and make it right for the customers. I will be notating everywhere the kind of customer services you offered. If this is the way your company treat customers you are in the wrong bussiness. I will make a formal complaint with BBB and the consumer agency.
I had a sofa delivered on April 9 th. The sofa was broken. After waiting 3 weeks we were told the sofa had a broke clip that would have to be ordered. The tech would not even give a ball park calculation on how long it would take. Customer service says 7- 10 working days. I have spent at least 40 hours in three weeks on hold trying to get resolution. Ashley has the worst customer service I have ever experienced. Now we are just left in limbo.
I am reading all of these customer complaints, and I am sorry to say they are even WORSE to work for. My husband recently got a job in one of their new facilities, and every word they spoke in orientation was a lie. Advertising all over the industrial park, online that the starting rate is $15/hr, gets his first check makes almost a dollar less at $14.32/hr. Then they told him at the end of the 90 days its a pay DECREASE after he accepted the job and being told pay rate goes up after 90 days. In addition they are told 4 10 hour shifts and if needed half days on fridays, and they will supply lunch if they have to work friday. He has been working 5 ten hour shifts and they have been asking for volunteers to work 11 hours 5 days a week. Incentives were promised to for making quota but is compared to their other plants that have machines to build the furniture and this plant is all manual builds. This is absolutely the worst company to work for and the lies are unreal. I told my husband to hold on until he finds something better.
I have been waiting for my headed over to be replaced so we received it damage twice going back and forth is exhausting, I’m just looking for a refund I’m done with all this going back and forth with the store and customer service. The earliest will be receiving my replacement will be early June latest July that’s too long.
Ashley Furniture customer service is awful. We have been waiting 7 months for our furniture, and are never updated on an eta. We have had 1 piece come in 3 times, and asked them to hold it so we could get both pieces at the same time, and all 3 times, they allocated it out. As of today 4/21/21, we still have no furniture, and no idea when it’s coming. Today we were told, one piece may be in the middle of May, and will still have to wait for the other piece. None seems to have any answers, nor any concern about us receiving our furniture. We have been told the store cannot contact the manufacturer. They own the manufacturer, so that’s ridiculous. We have been told that it’s due to them not being able to get the parts to build it. This doesn’t make sense. They can build a chair 3 different times, but they can’t build a sofa that goes with it for 7 months. It’s the most bs I’ve ever heard. The lack of concern, and customer service alone is enough that I would never recommend them to anyone, and I will never do business with them again.
I purchased a high top and chairs DMR counter table to be exact the UPC is 02405237534 the table will not stay were its situated always moves and Wiggles I think I’m missing a part no problem with the chairs something’s wrong with the table the bottom mechanism
I recently purchased 6 dining chairs from your Peoria Il, location and reached out once we arrived home with them there were 2 bolts missing from 2 chairs and I sent an email as well as photos requested. Many emails and calls later with manager and sales person has resulted in no resolve. There was email sent out as of 14th,manager( Allie Alkire) said she would find out date and let us know. I have heard nothing since then. ( I have requested purchase invoice( since done by phone) along with this and that has not been received either) This is not how we have ever been treated at an Ashley Home in the past.
Hi I purchased a matress and it was delivered yesterday my old matress was hauled away. I have send an email with pictures of the matress and they called back very rude and now they will not exchange it.. It is very hard and different from when I purchased from the homestore.. I just want to exchange for a more comfortable matress please.. I jave been an ashleys customer for many years and have never had a problem.. Please help..
I purchased the Prattville Accent Cabinet
Item #: A4000308 in November 2020. I am extremely upset with this cabinet. The hinges on the doors did not work properly, door closure is uneven if they close at all. Ashley was going to replace 1 door but all 4 have issues. I bought new inset hinges to replace myself-half the cabinet is frameless, half the cabinet has a frame. There were shims for the hinges to screw into, had to pry those off. For now the hinges aren’t falling off as before but still does not operate correctly. I spent over $800 on a cabinet that is very poorly made. I would like to discuss how this can be made right-my money back and keep said cabinet, or replace the cabinet with one where all the hinges match, work, and the doors open and close correctly. I look forward to hearing from you.
Thank you, Lisa Hankey
This is the USA, we speak English! You are the only commercial I see that is not in English. Tired of seeing your Spanish speaking ads.
The ashley furniture store in Carbondale stole almost $5,000 from me. I have attempted to get my money back and they have refused to allow me to speak to the owner as Steve the manager refuses to speak to anyone on the phone until tonight where he screamed at me and told me no I wasn’t talking to the owner. The customer service rep as well as the corporate rep guarenteed me an email with the accounting department name and check info from all of the guarentees. They refuse to give me my money back after they breached our contract to begin with.. I tried to call and speak to someone got no where asked for a supervisor and was denied. I just want my money back and I don’t want anyone else to be ever feel unsafe or intimidated by these thief that steal people’s money.
Twice now you’re store has promised and scheduled service and not show up. We had an appt for today confirmed with your dispatch this morning. Now we are being told we are not scheduled. We had a similar experience when are furniture was to be delivered where I recieved confirmation texts , which I still have, and told the day of delivery we were never scheduled. This made us take another day off work for the day it finally was delivered. The delivery boys who brought the furniture handled it ruff and didn’t finish installing the furniture. We made an appt for today and confirmed it this morning only to find out this afternoon nobody is comming. If we don’t get someone here today I will cancel my order and expect you to come pick it up with a check of a full refund plus payment of days off work due to your negligence. My name is Tom McDaniel at xxxxx Decatur wy, Menifee, Ca. 92586. Phone number is 661-733-xxxx.
I purchased a sectional at Ashely in Secaucus New Jersey on October 18, 2020 the delivery date was given by the sales person to me was November 11, 2020. Ashley furniture was not able to be delivered by November 11 so three more dates was given to me furniture was finally delivered I believe at the end of January beginning of February once I receive the furniture the furniture was not properly sewn in several places first repair guy came out did an excellent job second repair guy came out to repair cushion on sectional but he came without the cushion third repair guy came out he came with a cushion that was absolutely too small 5th scheduled date was canceled the day before repair job was supposed to have been done due to Ashley furniture not knowing where the cushion was so today is the 17th which is the day that was scheduled for me to have the repair done on the cushion I was not given any other dates so here I am waiting for Ashely Furnitures to call back I did text the sales guy in which he he said he was off for the day to call Ashely Furnitures to speak to one of the managers I asked him for the telephone number to a manager that I could speak to directly in which he ignored me and never replied back to me with no number or assistant what so ever. I’ve been very patient but this has been a complete nightmare.
I am extremely disappointed and have tried to understand that since covid things have been stalled. However, we have ordered and paid for 2 couches in January 2021 and was promised to have both by the Super Bowl February 4th. We didn’t receive any. We finding got one in March and still waiting for the 2nd couch. I have tried getting answers via email with nick and telephone calls. No response. Please contract me so we can resolve this situation. My email address is Realtor.drexxxx @gmail.com or cell 908-415-xxx. Thank you
This is my claim number: OM2155123. I am filing a complaint. It been over a year going on two since I started this process. I have two broken sofa which I bought from Ashley furniture in humble, TX. I have been getting the run around and montage (you guys) told me I will have my sofa’s replaced. Please I need some kind of answers. Need to speak to a supervisor. If it’s easier have credit to my account for the broken sofas and I can pick new ones out myself from Ashley furniture? This is ridiculous. I know things are slow because of pandemic, but I need this resolved ASAP. Please call me at your earliest convenience.
My leather couches are poor quality And the leather so thin it is chipping off after only two years. It is impossible to get any help from customer service
I would like a call back from Todd Wanek
I am extremely frustrated! I called to check on my order only to be spoken to like an animal by an assistant manager in the Huntsville store. She constantly over talked me and felt the need to remind me of what I signed. She was extremely disrespectful. I asked her multiple times to please let me complete my sentences. She refused to give me her last name so that I could make a complaint and she hung up the phone on me. I was very calm and asked her to please be careful with how she speaks to customers. She was rude, disrespectful and lacked empathy. I need to speak to someone ASAP about my order and to make a formal complaint.
Hoping this will actual reach someone. I have been requesting a replacement cushion for a couch since January! Yes that is correct taking 4 months. Twice this week the cushion was to be delivered to my house (stayed home from work) and twice the delivery men came asking me for the cushion! They were supposed to go to Warehouse first (pick it up) then bring it to my house. How this can go wrong twice in one week is beyond me.
In addition, trying to reach your customer service line is impossible. You are kept waiting forever and then disconnected and if you leave your phone number for call back, most times you don’t get any call back and you start the entire process again! I have asked multiple times to speak to a supervisor or have one call me back and I am still waiting! I will NEVER buy another piece of furniture from Ashley after this experience. My phone number is (516) 205-xxxx
Need piece for my dresser handle broke?
I bought the leahlyn dresser and night stand and drawer handle pull broke off where can I get another one?
I spent a lot of money at you Wichita store. I got the extended warranty. The company won’t honor the warranty and your store (who I gave the money to) said there is nothing they can do. Nice scam you have working for you
Bought and paid for a bedroom set Dec. 2020 ! I’ve reported them to the better bis. 3 times ! still know bedroom set ! Now their telling me I can text them ! don’t walk run from them !
My name is Ken from SRP Management Co. We have a great location for an Ashley Furniture Store, located at 40 N. White Horse Pike, Hammonton N.J. 08037. The available space is 5,000 – 20,000 sq. ft., and the Shopping Center is newly renovated. The other stores in the Center are AutoZone and a Pizzeria on the pad site. Hammonton Township recently built a Medical Facility across the street and a Super Wawa down the street, which also generates a lot of traffic. 20,000 cars per day pass by this location. There is easy access to this site from the main street (White Horse Pike), and plenty of parking. For more information please contact me at (215) 938-xxxx or kbabxxxx @comcast.net Thank You… Ken
I went in to your store today to buy furniture I saw online! They said I had to wear a mask to be in there. Our governor ended the mask scam! I can’t and won’t wear them! They had me leave! How in the hell can you justify controlling your customers with such nonsense? So Wayfair got my $! Never will buy from Ashley!
RIDICULOUS!
Did online order wrong item totally and broke. 100% Veteran needed for my back. No refund yet. Delivery guys left my furniture blocking me from walking around w/ walker. Need refund so I can order another one asap. Last Friday they locked my checking account putting my order through 3 times. Locked account this Friday also by taking it out once again.
! am contacting you because I have been trying to reach an associate regarding my delivery for the past 5 days.
I purchased a sectional from the Burbank, IL store in January of 2021.
My sectional arrived on March 31st however the sectional did not fit through the stairwell of my basement. I compromised and decided to keep several of the pieces to use in my living room.
The deliver men took away 2 of the 5 pieces because I do not want them. Since the 31st I have received over 15 texts and calls asking me to confirm a delivery date scheduled for tomorrow.
I have spent over 5 hours on hold wo speak to an agent. My call has not been taken once. I called the Burbank store and they refuse to take my call or pick up the phone.
How do I get a refund for my 2 remaining items?
—
Regards,
~SallySuh – Order under phone # 708800xxxx
I wait two months for my order and the company change tree time is delivered to day and change the order is for my kid with autism and he don’t understand #41158xxxx
I have the Breegin chairside table. The drawer board(coffee tray) was lost in moving. Can I order a replacement? I checked with Cedar Falls, Iowa store and they said contact you. Thank you. Kahy
I had an amazing salesman but what im upset about is he told me that i would have my bedroom set by the 9th and i prepared my room by getting rid of the old furniture and bed in preparation for new set that i didnt receive. I even came up to speak with a manager and she didnt even try to help me resolve the issue. Now im being told that i will get part of delivery on the 14th and the other part on the 22nd. This is a poor practice especially when ive spent over $7000.
I purchased 2 reclining sofas in 10/2019. Also purchased the warranty. On 2/21 I called to file a claim due to the frame broke and collapsed cushions. Warranty company told me wear and tear was the issue. Claim denied, meanwhile I still have a balance of $1700 on pure junk. This isn’t right that you were told when purchasing the furniture that the extended warranty is the best. But when you have to use that warranty you find out that they will not fix your furniture due to any excuse that can be make up. So then your completely stuck with furniture you can’t sit on and a payment that reminds you of the junk you bought. So after only 1 yr and a few months is all the longer their furniture last until it’s considered wear and tear. That’s not wear and tear it’s called junk furniture! Fess up Ashley furniture for selling a con warranty. Customer service is horrible to deal with. This is not right to customers getting ripped off everyday by your false advertising and fake salespeople. Will never ever do business again at Ashley furniture. Turned them into the BBB. Hoping something gets done.
I need to talk to Todd Wanek. I don’t know if my complaint was seen yet or not. However, I purchased an adjustable be from your Stonecrest Circle, Lithonia store (3/22/21). It was delivered 4/6/21, bed only. The headboard was missing pieces and couldn’t be assembled. So it was taken back. On 4/8/21 my bed stopped and Remote stopped working (4/9/21). I went to the store and my sales rep Curtis Harris 29, quickly ushered me off to the manager, Bre Waddell. She said the headboard would be re-delivered 4/10/21. She said there wasn’t an available tech for my bed and remote til 5/1/21. To pay $3,981.30, with $2,000.00 down and there are already problems up front, don’t think I want to proceed on. Oh yes I’ve already paid my first $259.19 installment to Great American Finance. I think at this point I want my monies back. And I’ll have to start the process all over again. My number is 770.315.xxxx.
What does it take to get my furniture? Location I bought it from keeps blowing me off. It’s been since 12/30/2020
I need to talk to Todd Wanek. I have submitted my 2 complaints already.
I purchased an adjustable bed for $3,981.30. From the Stonecrest Circle Store, Lithonia, GA on 3/22/21. The bed was delivered(4/6/21) , however the headboard didn’t have all the parts and was taken back. Should have been Clue #1. This wasn’t gone go good. So they set the bed only up. Now on 4/8/21, the adjustable be doesn’t do anything , the Remote no longer works. Clue #2. I went into the store yet again spoke to the manager Bre Waddell. She said a tech could not come out til 5/1/21. The Clues keep coming #3. My sales rep has not tried to help me at all, Calvin Harris 29. I shopped around a great deal before choosing Ashley. Put $2,000 down, only to continue to have problems. Have already paid first installment to Great American Finance. Trying to be pro-active. But at this point I think I just want to return the bed and get my monies back. Guess I’ll have to start the process all over against in. Barbara Jones. (770) 315-xxxx
My furniture did not get delivered and now I’m getting the runaround
I spent 6500 dollars on living room furniture. It fell apart. You grefused to honor your warranty saying there was nothing you could do. Just to be clear over the years I have spent thousands of dollars at your stores. I will never spend another dime and will tell everyone I know what a dishonest company you are.
Hello my name is Sheena Day and I purchased over 5,000.00 worth of furniture at Ashley in Utah long story short my accent chair needed to be cleaned. I contacted the warranty protection company which was has been a complete nightmare and it has taken 3 months to get an appt to have a tech come and clean my chair, which is barely a year old. On a different appt Ashley had to come and fix some damage that happened upon delivery to my couch and the tech against my decision said he would clean my chair and he ruined it. Now after waiting another two weeks they told me that they will try and find the fabric and ria pollster the chair. After all this and how they fixed my couch I just want a replacement chair. I’m moving to Arizona in a few weeks I do not have time for this. I feel I deserve to not have it fixed when their men ruined it. It needs to be replaced brand new. With the amount of money I spent in your store and time I have spent on hold with the protection company and Ashley and how the first tech treated me while in my home I’m over this. I just ask Ashley to make it right and replace my damn chair of my choosing for the same price since now that chair is no longer available and be done with this now going on 4 month mess thank you.
I had made a purchase for a bedroom suit at the Ashely Furniture store back on 3/20/21. I received mattresses & box spring on the 22nd. Upon my purchase on the 20th I was told by my sales person that I would receive rest of my order on the 29th headboard, floorboard, 2 dressers. When the date came. I had to call to find out what had happened. I was told items was on backorder. I was emailed or called prior to this date letting me know of this issue. I was told 4/8/21 would be delivery date. Eventually I received a email couple of 2 days mentioned that I could change my delivery date to a sooner date. I was like cool. Change to 4/5/21. Got my alerts about delivery i was cool. Waiting a week already from the original date which was supposed to be the 29th of March. So 4/5/21 Delivery guys came with everything I thought. I noticed one of my dresser was not on truck. Guy mentioned it could be on backorder. I was very upset at this point due to facts this the second miscue. I’m trying to see how this matter will be rectified. I call the store no one answered. I will never deal with Ashely again after this issue is resolved or refer anyone this place unprofessional to the fullest. My # is 678-437-xxxx. Thank you reach.me at your earliest convenience.
Went in Ashley Furnitureon January 12, 2201 to purchase furniture. Its now 13 weeks later and No furniture and my delivery date keeps getting pushed back.
Ashley has taken my payment in full and no furniture .
When I call customer service is awful. Can’t give any answers, didn’t even try to contact vendor and management is never available.
I want answers and my furniture.
After painstakingly trying to place an order online from 9am – 1:30pm today, Apr 6th 2021, I have decided I will close my Ashley account.
Using COVID as an advantage to avoid your customers is bad enough but then when one cannot even place orders online, well…and then to have your folks tell me that “oh well, the website has been down for weeks and we are trying to fix it but hey…who knows???”
When I state ok so I should go elsewhere, she stated, “well, do what you feel like you have to do?”
Phone number from website is a perilous event at best…you have to dupe it to actually get a “live” person and when you do…”Oh, I cannot help you place an order. You have to use the website. But if website is not working, you have to go back there and go to “chat assistant” then wait for “live” agent who CAN take your order. You do this and wait; get transferred “5” times only to be told…”oh no, I cannot take your order here? I can only try to answer any questions you may have”.
So no customer service, no online presence for ordering form the company touting itself as the “largest in the world” customer advocates, blah, blah, blah…
Well as a Procurement Manager/Director by trade trying to furnish my new home…I will go to American
Signature. Amazing that you can afford to lose $4500 open to buy and God knows just how many customers are dealing with this runaround???
And yes, I copied the online transcript!!! Too bad I cannot do same with phone calls!
Hello-
Thank you for taking the time to read my email. Up to this point we have had a terrible experience with our purchase. When we made our purchase at the store in Manassas VA we were very specific about when we would need the furniture because we were moving. We were assured multiple times that 5 weeks would be plenty of time and the order would be delivered when we needed it. We also did not yet have the address where we needed the items delivered but were assured when we contacted our sales rep and gave him the address it would be no big deal. We contacted him 2 days after we made our order and he confirmed it was updated. I wasn’t confident that the address was updated so I called to confirm and it never was. The customer service center at that time updated the address but told me the items would not be delivered for an additional 2 weeks. We were not happy with this but decided to wait it out. When we did not get an update I reached out to the customer service center again and was told the items were still not ready and it would be April 12th. They asked me to contact the store manager. After speaking With Stacy (Manassas VA store manager) she informed me that our order was being held up by the mattress but they had all the other pieces and she set up a split delivery. Today is supposed to be the delivery day and now there is also a missing couch. I was told by the customer service center the couch should be available on April 12th and the mattress on the 19th. This has been nothing short of the worst experience we have had purchasing furniture. We have been lied to multiple times about steps they would take to make sure we got our furniture, where it would go, what we were getting and when. We feel something should be done to make this right.
I recently bought two Queen size bed frames with side tables from Grapevine, TX store. They delivered me wrong order and that I only realized when I received the queen mattresses. The store delivered me a Twin XL instead of a queen size bed frame. I called the customer service and the representative registered an exchange order # 0866134322. Today, I called customer service to find out the order status. All THREE times customer service Representatives intentionally dropped the calls. Then I called the store. Even after several tries no one picked up the phone. I had to take early off from work and went to the store. The manager on duty was extremely rude and uncooperative. Without even getting details from the the salesperson (Richmond),She instructed Mr. Richmond to ask me to call customer service. She refused to commit that the exchange will be made by the due date. She never showed any empathy. She never showed any remorse and said the word of “SORRY”. I asked her to exchange the item since the replacement is not ready to be delivered. She tried to play with me and said I have to check if the system lets her do it. Later she said she will not replace it because the items have already been delivered. I felt like I have been ripped off and paying a third class company just for nothing. She walked away without any commitment. I had to leave the store disgruntled and I am immensely disappointed with That stores management and Ashley Furniture in particular which did not trained its employees on how to handle such situation.
Very disappointed with Ashley furniture purchase. I need to talk with Todd Wanek to resolve a small issue.
I have never had such a terrible experience with any store. I spent over $2000 dollars on a bed set in January. I had to wait till March for delivery. When it was delivered the delivery crew was in an unmarked vehicle and not dressed professionally. The boxes had all been opened and re-taped. When they tried to put together the furniture, nothing fit flush. They said it was a manufacturing issue and they took everything back except 2 side tables that were in good condition. We were told we would get a call for a new delivery. We received an email asking to pick a new delivery date but all dates were blacked out. We decided to return all the products we purchased.we have not been refunded the down payment or the money for the side tables. Now we are getting bills from the finance agency. This must be resolved. I called this morning and was on hold for 10 minutes. The person who answer put me on hold for another 15 minutes so I hung up. I called back and now they are telling me my case is still pending. I am on hold again now. I have been on the phone for 15 minutes. This has been a nightmare. Please assist.
I don’t know where or who to turn to. We purchased a bedroom suite back in January 4th and I’ve been making payments on furniture I don’t have. I’ve been given the run around every single time I call. My salesman has not resolved or even responded to ant of my calls or texts. This is very poor customer service. My next step is to contact the owner of Ashley’s Furniture if I don’t get an answer from someone.
I understand with this covid some Items are backordered. But I ordered a tv stand and a dresser in December 2020 and customer service keeps telling me they will be delivered in two weeks. They have been telling me this for the last two months. Can someone please help me with this situation? Thank you!
Dear Mr. Wanek,
The purpose of this letter is to convey the amount of disappointment I have in the quality of your furniture. My husband and I bought the furniture Sept of 2019. I was thrilled with the size and shape of the couch, but never in my 55 years of life have I experienced a material that pilled as much as this one. Within a few months of the purchase (Jan 2020), I had to have your company come out and recover some cushions (the ones that are mainly used). I do have all the documentation on the sales and the replacement of the covers. I soon realized that it was not something that would stay fixed. Within another few weeks, the issue started recurring, I totally understand that material does this, but this material has excessive pilling. Please keep in mind that there is only my husband and I sitting on it the majority of the time. There is no one else in the house, therefore, it is not like the couch is getting tremendous activity.
My question to your company is if you have a record of complaints regarding this material and couch. Do you compile data on problems such as this? I have spent way less money on a couch from Big Lots that lasted longer. I don’t usually complain, but we all work hard for our money. As a Hispanic woman and educator for at risk kids, I am not rolling the money. In these difficult times, I need such investment to last more than a year. I cannot afford for my money to be wasted. We spent a lot of money on this couch and expected some level of quality from such a big company.
I honestly do not know what to do. I don’t have the money to buy a new couch, nor do I have countless hours to try to spend “shaving” the couch with a pilling remover. Honestly, after being back in the classroom since August with fears of Covid, I have been extremely stressed. I want to come home and relax on my couch, but I find myself feeling angst. It just looks terrible and I am extremely disappointed. There should be some kind of disclosure regarding this problem.
Sincerely,
Jo Anne Benedetti
xxxxx Barnett Loop
Port Richey, Fl
34668
Original sales order 2200159750
I ordered the Wysler accent chair (sku#A3000227) on March 20, 2021 online. The “Doorstep Delivery” was “successfully scheduled” for March 27, 2021. I did read the print below that the date could change due to COVID etc…but that I would be contacted if that were to occur. I was contacted, but not until March 31, 2021 after the original set delivery date and it was just another email identical to the first giving a new delivery date with the exact wording. My new “Doorstep Delivery has been scheduled successfully” with the delivery date of April 3, 2021. That was today! I stayed at home, EASTER WEEKEND, waiting for my delivery and it did not arrive for the 2nd Saturday that I have wasted on my days off from work! What horrible customer service! Wow! Very unimpressed! I am working with your online chat person who said they don’t even see a tracking number and they have to check with the warehouse on Monday and get back with me. My time is valuable too. I think you have some real issues in communicating with customers. I may cancel this order. I will certainly not purchase from your store again. I can tell I am not valued.
I have had such a horrific experience with Ashley furniture since Dec 2020. I have been holding on to a damaged piece of bedroom furniture since December with no resolution after spending $4000 with your company. I have called customer services 19 times spending hours upon hours with every associate with no resolution. I have taken off work and used my own time to wait for numerous deliveries that either never showed or showed with yet another damaged item. I have had no compensation for this and no solution. I am shocked and will never recommend Ashley furniture to anyone, quite frankly I will deter. I am not a new customer and have made purchases in the past with your company and I am shocked this is how a loyal customer is treated.
we purchased four stolls for the counter. one was missing adjustable rubbers. called and spent over 40 minutes on the phone. was told I would be contacted within 24 to 48 hours, heard nothing. need these so I do not mark up floor
How can I get someone from Ashley Furniture to respond or to follow up on items that they said they would follow up. Oxnard store – Rosalia Torres (should not be a sales rep as I almost had to beg her to focus on my sale). Manager Abraham ordered me missing power cords for a recliner that I purchased and have them delivered to my home. They were to be delivered within 2 weeks. Rosalie as to follow up with me but never did. When I went back to the store, Manager Abraham confirmed he ordered them but was having them shipped to the store. Again requested he adjust that and have them sent directly to me. It’s been 2 weeks, no contact from anyone at Ashley Furniture and no response on voicemails left or messages left at the store location. Order #141255200
I’m only asking that you support and complete what you committed to do on my order. Please respond.
I’ve tried to wash my hands of this company, specifically the Augusta store. However, when sales associates, customer service representatives and the store manager are unreachable and do not return phone calls, our ability to ensure our entire order is cancelled is near impossible! We ordered 3 rooms of furniture over Labor Day weekend 2020. In December one of our couches was delivered. The hasty delivery people, who whistled to get my attention, instead of saying ma’am or excuse me, left the couch for my husband and I to try and fit in our bonus room. Ultimately the couch did not fit and was returned. Days later we received a statement ( the amount has never been figured out ) it was not even the price of the couch or delivery fee. No one has been able to tell me where the number figure came from and has since been disputed. As of today, we have ZERO Ashley’s Homestore product and I’ve since cancelled our order. We continue to get statements for different amounts, again no one understands what the amounts are actually for. I received a letter saying our disputed claim is still being reviewed. As mentioned, I’ve tried to speak with someone knowledgeable but phone calls are not returned and the sales person could not be bothered on her anniversary. I need the claim to be dropped ( as I have no product ) and stop being burdened with what should have been an exciting and fun experience. I will never purchase anything from Ashley’s and will not recommend it to anyone! I’ve filed a claim with the BBB as well.
We bought a sectional and a table, sectional does not fit together, table drawer does not close correctly. Advised when delivered they could not take it back and was told someone would contact us. After a week we had to call and was told someone would call next day. After several days no call so we called again. We were told someone would call in a week. No call. Called again today and were told again someone will call in a week. I told them I am returning furniture and was told I can not do that.
I received delivery yesterday on accent chair & ottoman. The chair has a puncture hole ! I followed my salesperson’s instructions. Any issues call customer care line. I did that this morning , automated system disconnected my call on NUMEROUS times. I called direct to the store I made the purchase , after multiple rings , their phone sent me to an automated survey. My paper work states I have 3days to report any issues . I took my lunch hour and went to the Ashley website hoping to get my claim started with message chat. Guess what? 49 minutes later , NO AGENT ! Please have someone call me ASAP . This is my 1st experience with Ashley Furniture, can we do everything possible to make it a good one?
Reach me at 954 465 xxxx Stacey Curtis . Sales Order 810958570
I want to purchase the Kestrel sofa, but the room is too small for the chaise cushion. I want to purchase a regular size cushion to replace it. I am told this is not possible. Can you help? Love the collection!
I need some parts for my recliner. I have the serial and model numbers. 503930163002/MXFOOXO The handle is broken. The shaft is broken. I need the shaft and the plastic rings that go on each end.
Delivery 2531871113 misdelivered 3 items ASH-T 382/8 was delivered to another customer their item T802-1 was left with us and not picked back up by delivery staff. Swap ticket created Saturday 3/28/2021 was not acted on. Rug Ash-R404422 was not on truck but on delivery manifest as was Rafferty Cocktail table noted above that was misdelivered to another customer. The dining table ordered missed the truck as well item Ash-D765/25. No contact from local store staff management or warehouse since 3/28/2021 to address issues and remedy the delivery errors. Sales staff unresponsive. Customer service unwilling to resolve the issues on 3/30/2021 when I called. I paid for products I did not receive. That is not acceptable unless I’m given an answer as to when I will get the items paid for. The item left in error I did not pay for is not equal in price to what I paid for the item I ordered. It needs to be picked up and my item needs to be retrieved from the location it was delivered to in error and delivered to me. Please call 405.596.1275 or email me to address my concerns.
On may, 2019 I purchased a reclining sectional sofa for my daughter in Frederick, Md. we also bought the 5 yr. extended warranty. In Dec. 2020 she contacted Ashley furniture because her usb plug was broken and she had a tear. Someone came by and said they had to order the part and left but they never returned. She been contacting them and now they tell her this is not covered under the warranty, yet when they sold us the warranty they said everything was covered. This is unexceptable. They knew how to take the extra money and lie about everything being covered and now that something needs to be fixed it’s nit covered so what is she to do
I purchased a bedroom set from your Capitol Heights location on the 27th of March and i paid two separate delivery fees inorder to get the merchandise that was in stock now and was told a delivery date of April 2nd, Mr Dylan Hinkenson just called an inform me thst someone dropped the ball and didnt submit the delivery request and the 2nd is no longer available . He also call to inform me that the second part of my order would be avaiiable on April 6 which happens to be the earliest date he could get the first hslf of my delivery out to me. If that is the case i need the second delivery fee refunded. Can someone please contact me with a response by email harrismonicxxxxx @gmail.com or phone 202-568-xxxx. I tried to contact the store manager by phone by they are saying the manager has stepped out each time i call
I have had the worst experience with Ashley from start to finish, my couch is low quality and I had to order new ottoman parts, at the time I ordered this they said they cold not send me a new top to my ottoman but sent me the topper with the cover. They advised me they would send someone out to fix it and no on ever called. Due to Covid I had to wait to have someone come here. I called today at 1130am and got a customer care agent. She was the absolutely rudest person I have ever talked to. She screamed over me and talked down to me. It was absolutely ridiculous. She told me that I am outside of my warranty and I would have to pay for the repair. I was NOT outside my warranty when they sent me these parts and never showed up or called to fix it. Now I call to install the parts that Ashley sent me and somehow they do not want to honor it. This call center person needs coaching and reprimanded for the way I was treated!! I work in the corporate world in customer care and I have never heard anyone behave so unprofessional and disrespectful.
Hi my name is Chris. I ordered a sofa and recliner back in December and waited three months for the product. When I went to pay for the furniture when it came in I found out that the wrong color was ordered. I just moved into a new home and this set me back big time because I had other plans around my furniture. I am very upset about This. I asked the floor manager who ordered my furniture if he can give me any kind of break for the mistake but he said no. I would like some thing to be done about this. Please call me back at 860-306-xxxx
As a former employee I’d like to speak to the CEO regardinging a few things I feel need to be addressed.
There so sorry you can’t even talk to anybody. Ordered my furniture o 2-27-21 haven’t received nothing but the bed and frame as of 3-27-22 pretty xty way to run a business when you can’t even talk to someone and when you do it’s lies. Move the hell to the south and get out of the union crap and where the weather is workable. Look what’s happening to Harley Davison. Not so happy customer call me if you have the BALLS. Use email to hide behind to scared to have a conversation. You have until 4-06-21 to deliver
I purchased a sofa and chair from Nolan’s furniture 1170 St James Street Winnipeg, MB Canada R3H 0K7. I was told the warranty is with Ashley Furniture. I have had nothing but trouble with the sofa since the first day I brought it home. The left side of the sofa sags and feels like you sink to the floor. The repair man said it was the cushion so they replaced it and now the second cushion is doing the same thing plus the sewing on the zipper came undone so now there’s a tear in it. Plus if you remove the cushions to vacuum on the back right hand side a screw is sticking out and has made a hole in the material. I noticed this because it scraped my knuckle. I paid $1500 for this and I was expecting quality not a couch falling apart in 5 months. I contacted Nolan’s and he said he contacted Ashley and was told my hand should’nt be where they don’t belong, but for the money I paid I should be able to vacuum my couch. I have never purchased any Ashley furniture before and I am very disappointed in your product and quality. I tried phoning 1-800-737-3283 and the person who answered would not help me at all and would not transfer me to a supervisor. I also called the U. S. number 608-323-3377. I was told by the store I should phone Wisconsin but I can not find a phone number to call. I am supposed to have a warranty but I can’t seem to find anyone who will honour this warranty. As of now I am very disappointed with your product and the store who sells it. I’d like to know why no one stands behind this furniture or warranty. I would think you would only sell your furniture through a store that stands behind what they sell. I will never purchase Ashley furniture again and I will tell everyone not to because it’s not a quality product and no one honours the warranty not the store of the company who made it.
A very dissatisfied customer
Sent from my iPhone
Have been waiting for delivery since January 31 2021 spent $15000.00 on a bedroom set,sofa set,dining table. They want to schedule a delivery for 2nd week of February and not get here until March 16 with a incomplete item trying to say that the others item will be delivered on may 24.
Having an issue with your Cape Girardeau MO store and order. Please call me at (573) 276-xxxx. Thank you
Good Afternoon, I made a purchase for 2 nightstands to be delivered 3/26/2021 and when i looked today the delivery date was changed to Dec. 31st. 2153 which was not done by me. When I attempted to chat the rep told me the earliest date for delivery was Monday the 29th and that was the best they could do. I advised the rep that I never got a call regarding this and I have taken the day off already and it is not retractable. His answer was im sorry there is nothing he can do. I asked to speak to a manager and instead the chat rep continues to deny me any customer service after I asked him several times to connect me to a manager or have one call me. Instead he provided me a phone number and disconnected the chat. I then called the number and spoke to a women who was beyond rude and would not allow me to even speak a full sentence. Then I asked to speak to a manager I was told they have no managers or supervisors there so I can either have some one call me back in 48 hours or she can hang up on me. I told her that is not acceptable customer service and she disconnected. Order #72500514xxxx
w2 form request i have not received
Purchased a sofa and 2 recliners (1/18) was told delivery would be around 30 days. Day 40 I called to check status. was told it would be delivered on 3/11. 3/11 came, no delivery, no phone call. I call again to find out sofa would be available 3/23 recliners sometime in April. Today is 3/24. No sofa, no phone call. I realize we’re in a pandemic, but to not to keep a customer informed (whose check was already cashed!) is inexcusable.
We purchased A Catanzaro Power Reclining Loveseat #U8300418 on 10/02/2020 For $1,799.99 and estimated delivery was 1/20/2021. Today’s date is 3/24/2021 which is over 6 months. Why is this taking so long ? When we called the store and asked about it we always got a date a month or so in the future, we were told there were delays because of Covid 19, then we were told the factory was having trouble getting Leather to make the Loveseat.They did offer to take away the delivery charge,($129) and put us off again until April 21st . I looked on your website and the Loveseat was listed for $1699.99. I can see why she was willing to take off the delivery charge, I think after waiting for more than 6 to 7 months the Recliner should be discounted and we should be refunded more than the delivery charge. it was sold to us by the Lufkin Tx store and the sales # 1126210 date of sale is 10/02/2020
My bed was set up and the technician put screws in the panel, left a multiple of screws out and the bed is damaged. A tech came out and he was suppose to order parts and a new footboard. This was months ago I cannot get in contact with anyone. They just recently scheduled a appointment without my knowledge not even having the respect to call me with a live person. The delivery department won’t acknowledge their fault so now me and my newborn are sleeping on a new broken Ashley bed. I want my money back ASAP. The inspection department sucks. I’m so disappointed. All I wanted you guys to do is to replace the damaged parts that you were responsible for. I will not recommend anybody order anything from you guys on line. It’s a total rip off.
The customer service that Asjley provides to its customers is totally unacceptable that is once you finally get a customer rep the connection to them is hardly heard then he or she tells you ill be right back and the call is dropped and you have to go back and go through what you just did for 30 min only to do it again and repeat it again — i purchased a sofa sleeper in November 27th 2020 received it 1/9/2021 and on March 22nd 2021 the entire left side of the mattress spring that is actually the frame totally broke off and i have nothing to sleep on — Can you assist in the escalation of this damaged sleeper pelase
I am so disappointed with your store the people are so messy they promised me my dresser two times already the second time they came to my house pulled up in my driveway and pulled right back off without saying a word to anyone it’s more to it but I’m still waiting for my dresser it’s been over two weeks and no one has reached out to me yet I’m trying to be patient I don’t think I will be dealing with Ashley furniture anymore and I paid cash this is unacceptable please will someone reach out to me the girl in the Wilson store in so many words told me to not call them but customer service I can’t get any answer from no one all I want is my dresser
I ordered a bedroom set in August 2020 and paid in full at that time. Fast forward to February , the only thing I received was the bed and dresser mirror. Not the dresser or chest. I canceled my order on February 23. I have yet to receive a refund. I took the mirror back to the store (unopened) and was told Ashley would call to schedule a pickup. It could not be returned in store. That was weeks ago and I have not received a call. I am extremely perturbed about how business has been handled with the company. I understand the delay with furniture nationwide. But 6 months later I was still getting false dates for delivery. All I want is the money refunded immediately for the dresser and chest and to return the unused mirror. I don’t feel like that is too much to ask.
If your furniture is made in Wisconsin and I live in Wisconsin why so long a wait for delivery. I don’t get the concept. Long time customer hopefully in future too
I ordered furniture January 11. I was told by the manager that the pieces I purchased there was 16 in stock. I have made numerous phone calls to the store and every month I get told a different date. One lady even admitted that the end table and sofa table was in but, since I didn’t have it reserved it was given to someone else! I thought once I purchased furniture that was reserved enough! I called today because 3 weeks ago the lady told be all pieces would be in the distribution center except the end table. So today I was told no, looks like April 15th. For me to again to call back. I have never ever had trouble trying to get someone to tell me the truth. Me and my husband both own our own business and I can tell you this is not good customer service. Ashley can not even contacted us. I am a hair stylist and let me tell you word of mouth goes a long way!!!!!! I have now read other reviews and realized this is a on going problem with Ashley wish I would have read that before I purchased. I hope you actually read this and pay attention on how your company is handling problems. Have a good day
Order number: 725004985661
Hello,
I have contacted the 800 number twice since March 13th in regards to returning the accent cabinet with no response. I called the 1st time 30 minutes after receiving the busted up unit. I was told that I would receive a call back by both Tiffany and Ranika, but neither has reached out.
The cabinet came with dents, broken, bent, and chipped pieces throughout. I would like a scheduled date for someone to pick up the unit and my refund issued.
I am deeply disappointed in the service that I have received by your company. Your store has really nice furniture pieces, but it is ashamed that the customer service is lacking. Makes me think twice before shopping with Ashley again. It saddens me that I could not use this accent cabinet, but it is more disturbing that no one will connect with me for this matter. This piece of furniture was not cheap. Looking forward to hearing from you immediately!
Thank you in advance,
Lashauna Hinton
Case #02787149
Im a Ashley Employee and i still havent recieved a payment from last week and im suspicious about receiving a check this week as well. Hr didnt fix this issue
I bought a furniture set and when delivered one of the drawers would not open. I called and it took 2 months before anyone came out. The sent a new track for my drawer and then had to call and wait another 3 weeks to have SAW company to install. He finally came and said it was wrong track sent. Said he would order the right one and call when I got it. Never got it. I have now called customer service 5 times and they do nothing. I think you have the worst customer service ever. I can’t believe you don’t help your customers.
Case # 02718418 created on 3/4/2021, Modesto, CA , Mgr David (who amazingly is no longer employed) offered to refund $380 if I agreed to keep the delivered sofa instead of the on I ordered in January. Still not showing on my acct. I call the store every 2 weeks, they keep saying give it another few days. I feel forced to make a decision, do I trust what David offered and wait longer or do I look into small claims court?
I am writing a complaint about a recliner I had ordered from your store in Springfield Oregon. I had gone to the store several times to sit in this chair to make sure it fit me correctly. I have a bad neck and back and gerds and sleep in a recliner for the pain and medical reasons. I eventually ordered the chair over the phone at the store in Springfield, OR. I did not want to make another trip to the store as I have a low immune system and of course worried about Covid. It took me four months to receive this chair. When it was finally delivered it didn’t look like the same chair I had tried in the store. I mentioned this to the delivery men. They told me they just deliver so sign that they had delivered and call the store in which I did. I explained it was not the chair I had tried in the store. The person I spoke with was very rude and just kept repeating herself, she didn’t take returns. I explained to her it wasn’t the same chair but she again just kept repeating herself. I now have nothing to sleep on as I was using one of my daughters’ chairs and she picked up her chair and donated it when I got this one. and cannot get anywhere with the store. After waiting four months and for this chair and then receiving the wrong one, I feel Ashley Furniture should take this chair back. I am 69 and not in good health and do not have money to spend on a chair I cannot use. Please help me!!! I am attempting for Ashley Home Store to take care of this matter so I do not have to use other means.
I have had the worst experience with this company and am needing to talk to somebody regarding the furniture I received plz give me a call at 318 540xxxx I have been contacting the furniture store in my area going on 5 days now and I am getting no where
I would like to file a complaint against Marlen Uvina at the Pineville location in Charlotte NC. I made a purchase with Marlen on 3/5 to furnish a brand new apartment and called several times to receive assistance. I went in the next day to get help within the 3-day window to cancel and Marlen was instructed by the manager Bonnie to send an email to give me a follow-up which I never received. I also called to make changes to the order and was told by another representative Marlen would give me a callback which she never did as well. Now, I am being told I am going to be charged a 10% restocking fee which is unacceptable considering Marlen did not follow-up as I was told more than once. Also, when I went into the store Marlen begged me to keep the sale because she is “pregnant and really needs the money”. These predatory sales-practices are unacceptable and it is not my fault that the employee did not do what needed to be done. I do not think I should be held accountable when I tried to resolve this several times. Who can assist with this matter?
My parents spent over $3200 on furniture, they are 87 years old. 3 weeks later, they are still sleeping on the floor because no one from your company can get the frame and head board on correctly. 5 times is enough! We may just get a refund and shop somewhere else! No one we call can help us. Very, very disappointed!
I love Ashley Furniture, my entire home is furnished by the store twice over. However, this time around has been a nightmare with your delivery company delivering for your Linden NJ store. TWICE they have brought me a damaged headboard and I am beyond fed up. You have to do better! This warehouse/delivery company is a poor representation for your company:
Blue Grass Warehouse
9401 Blue Grass Road
Philadelphia, PA 19114
215-736-9800
267-348-1071
Good morning,
On 02/19/2021, my husband (Jose Santos) and I (Rocio Santos) visited the Ashley store in Fairfield, NJ. We were too pleased to furnish our new home and thought that Ashley would be the store to fit our needs and unique style. Henceforth we processed to purchase over $8,000 of furniture; while this may not sound like a big deal to many, it is to us since we had just bought our first home and could not wait to make it ours (order #005226333). The salespeople were friendly and accommodating. They informed us that things would be delayed, and we will receive our order on 03/05/2021. We agreed to and looked forward to getting the furniture in our home.
On Friday 03/05/2021, the furniture finally arrived. I welcome the delivery team into my home. As they began to assemble, I realized that the sectional we had purchased was too big for our place. I mentioned this to the delivery person, who stated, “ oh, push the couch towards the wall, and it will all be fine.” When speaking to the dispatch center, I noted that the workers had done a stellar job (they were clean and meticulous); however, the sectional was too big for my space. The gentleman did not inform nor advised me that if at that moment I did not refuse the order, I would not be able to do so later on. Notwithstanding the two occasions that I mentioned, I had with the furniture and the amount of money we spent. When we waited to get it delivered, courtesy, respect, and consideration for me as a buyer were not practiced.
At this point, my excitement turned into a colossal nightmare. Not only was I duped into accepting something that I refused (short of me loading the furniture back to the truck, there was nothing else I could do since my hands were tied and I felt entrapped into accepting something I did not want. The actions are clearly a violation of my rights as a person and as a customer). However, the nightmare has only begun. I contacted the customer services at 732-548-1200 via text, phone, etc., on numerous occasions to no avail. It is hugely disheartening and incredibly unjust that the service received felt like being bullied, mocked, and toyed. Everyone I spoke to appeared not to care or take my issue remarkably. My husband and I returned to the same store where we once were treated with such respect. However, at this point, the mockery and lack of empathy continued. We spoke to Kayle, the head of sales, to Scoot, who dismissed us.
The issue with the sectional was just one of three with our order. The second one was the power for one of the recliners, and the third one is that our dining room table has not been delivered. We proceeded to for Kayle, and she answered that there is nothing that they can do at the store level that this would have to be taken with customer service at the numbered mentioned above. However, I had been explicit and noted the many times that I had spoken to customer service. She appeared to be unfaced, moved, or even touched by my concern as she continued to reply in a monotone way, uttering the noise of “uhh hum, uh hum” to what I responded, this is the only answer I have been getting all day and but have yet to see and or find the support and excellent customer services experience you mention,
We defeatedly and shamefully left the store. I felt as if I was treated less than a person. Henceforth, I began to research the corporate number because I still hoped that there would be a person with an ounce of respect for my despair. I waited and waited until finally, someone answers the phone, and I explained my ordeal to them. My perception, based on their response, is that they are finally listening. Before placing me on hold, she assures me that she will stay on the line with me until someone from the NJ center answers the phone and explains my situation to them because she believes that a solution can be reached. To my dismay, this was not the case, and I was left in limbo. At this point, I called customer services once again (I lost count of how many times I have done this in one day). The gentleman that answer refused to give me his name and was beyond unpleasant, similarly to whomever I was texting.
I was committed to getting a response and ensuring that my concern was taken seriously. Henceforth I called back and spoke to a young man named Ariel, who stated that he understood and profusely apologized for my ordeal. At this point, I felt vindicated and successful, as he validated my concern and remarked that this should have been rectified at the store level. He further mentioned that he would be sending an email to the store and ccing my husband as he considered that this must be resolved at once. I confirmed that he had the correct email ([email protected]), and he assured me that this would be rectified at once.
I have to report that over 48 hours have passed, sadly, and we have yet to receive an email and acknowledgment of the situation. I feel that what happened to my husband and I is a vial violation of our rights as a customer. This kind of behavior and action must be fraudulent, illegal, and lack a sense of moral. Never in a million years did I imagine that the grand illusion of furnishing my first home would turn out to be the greatest nightmare of my life.
At this junction, I am wondering what will be done? Will anyone take the time to resolve my issue? What about customer satisfaction? How can one be loyal to an establishment that does not value a consumer, an establishment that views us as disposable, one that tramples over our heart and desire without regard for our commitment and hard earn money that has been invested in their store?
I am not sure if anything can be done to resolve the tarnished relationship that resulted from numerous subpart interactions. However, I hope my issue will be taken seriously and remedy, considering that my voice and rights have already been continuously trampled over.
Dear Ashley Furniture,
It is with deep regret that I have to write this letter, but I have quite the saga to tell you about one of your stores. My family and I purchased a beautiful 7-piece sectional with reclining pieces and a chaise lounge on January 1st of this year. We were so excited to make our first big furniture purchase as a family. We were told that the couch would be delivered in full on January 27th. We were surprised given the pandemic, but were promised that’s when they would be delivered.
Around the 27th, we still hadn’t heard from Ashley Furniture for delivery, so we called. We were informed that the 27th was not the actual delivery date, but the first date that the couch would be in stock at the warehouse. Okay. Fine. So we scheduled delivery for the following week on February 3rd. Upon delivery, we were informed that one of the pieces of the 7-piece sectional was on backorder. This was the first time we had heard anything about a piece not being delivered. Great. Once the couch was set up, we tried the other 2 reclining pieces (the 3rd recliner was the one on back order). Both of the reclining pieces delivered were broken. We had the delivery person call Ashley Furniture right then and there to explain the situation. Ashley Furniture agree to let us keep the 2 broken recliners until replacements could be sent out since taking them would leave us without a place to sit. The next day, we coordinated with Ashley Furniture to get our backordered recliner delivered. It would not be delivered for a week, February 13th. The replacement recliners, however, were not going to be available for another month—March 9th.
March 9th arrived and so did our replacement pieces. The delivery person came in to see what was wrong with the original recliners and laughed as he moved one and the footrest whipped up and would not go back down. He agreed, of course, that it was indeed broken. He then, unfortunately had bad news, one of the new recliners he was delivering had a tear in the fabric right in the front. The delivery person didn’t even take the recliners out of the truck and already we were on the phone with Ashley Furniture. The representative on the phone acted as though there was absolutely nothing they could do to help. My husband hung up and went to visit the local store. The store also, acted as though there was nothing they could do to help other than schedule yet another delivery. My husband asked if we could return it and get a refund because at this point, we are so disheartened and disenchanted with the entire process. He was told that returning the couch is not an option. No expedited service or discount was offered. We felt as though Ashley Furniture simply shrug their shoulders.
Are you serious? How is it 2 months after ordering, that we are now scheduling a 4th delivery?! This is ridiculous and shows absolutely no pride in your product. When calling Ashley Furniture, we get the run-around. After discussions with several people, I found out that the store we originally ordered from is actually a franchise store. I was told I would have to deal directly with them. I have called them probably 10 times over the past 2 days and have yet to get a response or a phone call back. I have gone through Facebook messenger for support as well and still have not heard back from the original store. Upon looking at the reviews for that Ashley Furniture store, I realized almost every single review is bad. Most of the people who wrote reviews have a similar story to the one I have just shared. This is absolutely UNACCEPTABLE. My family spent $3,000 on this couch and we have broken recliners 2 months later to show for it.
We went with your products based on family recommendations and the quality of the furniture that was gifted to us previously from Ashley Furniture. We chose this company based on quality and the customer service at the store. I have already received my first bill for my monthly payments from Ashley Furniture, but I have yet to receive a complete and functional product. This summer, we are looking to redo our 3 kids’ bedrooms and will be needing brand new furniture sets for each one. Up until recently, we were looking to purchase and finance through Ashley Furniture, but I’m not sure that’s such a great idea at this point.
If the store that I ordered from is indeed a franchise store, they are sullying the good name of Ashley Furniture. There are many people that have purchased through this store and are unhappy with the customer service. I would think it is the job of Ashley Furniture to make sure that the franchise stores are living up to the promises made by the corporation. Please make this right for my family. Please do something about this current store and the way they are handling business.
Sincerely,
Ashley Miller
210-313-xxxx
Purchased from:
Ashley HomeStore
12493 W-10 San Antonio, TX 78230
(210) 249-3400
On January 11, 2020, Ashley homestore delivered, and incorrectly assembled a Juararo King Storage bed. The bed was becoming progressively unstable, so on 11/28/20, Ashley sent a serviceman to address the matter; at that time, I could see that a part of the merchandise was bent, and we have since discovered, that corner screws were incorrectly inserted. We need to move the bed, but because of the assembly, it complicates this task. I have not been able to get any assistance.
On March 2, 2021, I sent an e-mail, requesting, but no one has contacted me. the Customer number is 25128065xxxx
I received both good and bad customer service here, I did not receive my couch on time and still have not received it. I was told it would be by date and time and to confirm and I did and have proof of txt calls and email and someone in customer service said I didn’t instead of taking responsibility that truck took on too many jobs and instead of doing orders not doin any! That’s unacceptable. It’s proper to be honest if certain date say that but if can do earlier do that. People are taking off work paying for couches they aren’t getting. If this continues we will not do business anymore discontinue and get money back canceling acct. pandemic isn’t justifying someone not being honest and blaming customer! Take responsibility and correct problem then maybe people will trust you otherwise business elsewhere
My lift chair has been broken just as long as it has worked first thing was remote waited a month for one got that thay came to put it on to find out that the lift frame is also junk have been waiting another month this is bull x wish I would have gotten a product that is worth the price I spent serial # 615716004627 can someone please contact me with what is going on with this matter can be reached at 608 558-xxxx
I recognize that the pandemic has slowed things down but I never had such a difficult time getting furniture as I have had with your mechanicsburg store..I called atleast 5x to find out about my furniture . I only had 1 call from your store regarding status of delivery.I ordered furniture the end of November . My original delivery date for a November 2020 purchase was end of jan 2021 it kept going further and further out . i went into the store spoke with manager who said they would look into it and then never got back to me until i walked in the store probably 2 wks later .. He apologized profusely and said warehouse issues ,,and should get in stock soon . then once was in stock I got a call from a woman I guess in your delivery dept to arrange dates and took a saturday delivery date then called back to change it. I thought it was to be delivered monday,, I called back because I got no call for delivery time on saturday. I spoke with Niko. He was obnoxious and condescending. I told him i paid in full and you have had my money since november he then told me that that was on me ,that I could have opted to work out a payment plan . That is not the point. That was not the way to handle this. Then i asked for the corporate number and he gave me the number to store in NJ. I found an 800 number on line.I called them then got disconnected . I am having issues with your customer service . PLEASE RESPOND
You
at 9:36, Mar 7:
I ordered the Olsberg left facing sectional from 1 stopbedrooms last October. I still have not received my furniture. They are telling me it is because Ashley has not sent it to them. How can I find out if and when you plan on sending them the furniture? Am I being scammed by 1stopbedrooms or is this really an issue with Ashley furniture?
I have never been so unhappy or pleased with the service provided by Ashley Gunbarrel Rd Chattanooga Tn. My wife and I have purchased a sectional sofa in October 20 We were told it could take 12 weeks to deliver. We are now at 16 weeks. Over the last 16 weeks we have been told delivery would be in two weeks only to get a call stating it would not be delivered. Then another calll we were told it suit is on a truck from Washington only to be called later to canceled the delivery date. Then we called again and was told suit will be delivered on a Tuesday received another call stating delivery date now in maybe 5 to 6 weeks. I wonder how the father and son owners of Ashley would handle having to sit on the floor with their family waiting on a ever changing delivery date. I will encourage all people not to shop with Ashley.
I bought 2 leather chairs from Ashley Furniture delivered on 6/20/2020. I had these chairs placed in my formal living room as not to use them till I received the sofa and love seat to go with them. I did sit on them a few times but they made loud squeakiing noise. I called the sales person Dayna Chapman who said it was normal and the squeak would go away. My husband has cancer and we live alone he has a vinyl lift chair and most days we are in our bedroom. I would try out the chair but the noise was too loud. I call Dayna Chapman every week. My Grandsons passed away in May and August so the months of May through Sept and most of Oct. we were not home. The sofa and love seat I wanted had been out of stock and I finally received it on 12/20/2020. Set up all furniture in a different room and noticed the leather on one of the chairs was badly discolored, and the foam on the footrest of the other chair was missing, I called so many times and could not get to a live person I even called the sales person from the store Dayna Chapman to ask for help but of course she never call or texted me. 1/20/21 i was finally able to talk to some one who scheduled a technician for 2/12/2021. Tech asked if I bought display furniture and I told him no. He said the squeaking noise was because it was either on display or the cushions were to tight and rubbing together but when I sat in the chair and stood up you can see the butt print in the leather ( I weigh 135) The tech said he would order the parts to replace the back of the chair for the discoloration, the seat cushions for squeaking on both chairs, and footrest on the other chair. 2/18/2021 called to follow up because I had not gotten the parts and was told the tech never put the order in. Scheduled tech for 2/23/2021 and for all the parts. 2/23/2021 the technician never showed. 2/24/2021 I talked to a Maraslia who ordered parts again. 2/27/2021 I talked to Christinia who scheduled a tech for 3/19/21 I also talked to Charles Q. who said he was the supervisor I told him the situation and that I still had not received the parts and all problems still exist He said he would put in for 2 new replacement chairs. I still have not heard back from anyone No email no follow up no phone call or text. I cannot use the two chairs I do not recommend Ashley furniture to anyone. They have the worst customer service. Most times you cannot talk to a live person The sales people and manager act like they do not know you after you buy the furniture. My sales person and manager never called me back. I left both voice messages and text messages. They give you a case number (02275245) but that is it.
Hello, I left a review (not happy) and it said that it will be investigated and will hear from someone, but it’s been a week 1 1/2 and I haven’t heard anything. I have a issue with the restocking fee for items that weren’t suppose to be delivered until after 4/12/21 and they delivered the items the same week. I asked for it to be picked up because we are renovated my house and I had no where to store the items (that’s why it was suppose to be delivered after 4/12). Well when they came to pick up the items (which was 3 days later) they only picked up one item!! My husband was there and TOLD THEM TO TAKE IT ALL! Delivery guys made a call and said “oh they said we only picking up the chaise.” So I took the second item back the next day in my car and asked why didn’t they take them both? The girl at the front desk says ” you have to tell us to pick them all up.” I said GIRL! Why!! I did! They wasn’t supposed to be delivered until after April!! It’s common sense! She says “it’s not common sense, you have to tell us!” I said ok, well refund me my money for this ottoman. She said “Ok, it will be a restocking fee.” OH MY GOD I’M HEATED NOW!! I say, WHY DO I HAVE TO PAY A RESTOCKING FEE FOR SOMETHING THAT WASN’T SUPPOSED TO BE DELIVERED UNTIL AFTER APRIL 12!!!!!!!! WE WOULDN’T EVEN BE HAVING THIS CONVERSATION IF YALL COULD FOLLOW DIRECTIONS!! She just sitting there like oh will. Ok, I say refunded it all then!! I said since yall can’t follow directions REFUND ME ALLOF THE ITEMS! KEEP THEM! Still had to go back a week later and cancel the insurance. I was only suppose to receive my chest drawers. I was approved for a 7400 credit limit with Wells Fargo. I will be closing this acct or dropping the limit down because I will not be using Ashley furniture anymore if they do not refund me this restocking fee. I made my review/complaint and I would like to hear from someone asap about removing this fee. Thank you.
I have been calling the Ashley Store in Greenwood Indiana for 2 days and no one answers. 317-885-1171 option 3.
Absolutely unacceptable customer service!
Dear Mr. Wanek,
I am writing to your company to file a formal complaint! I ordered a love set and sofa from your company on Sep 9th, 2020. After months of back order, I finally got delivery of my couch. Well, what I though was my couch! It was the wrong couch I As you can imagine, I was not happy and had already removed my old couches. After dealing with customer service for hours, they said they would leave the couch and I would have to wait weeks till the new ones come in again, as they were on back order as well. Then the second delivery comes. First the wrong couch was pulled apart and removed from my home and placed in the truck and the new couches brought in. WRONG AGAIN!!! !!!! !!!! Again, I have to call customer service. This time I was told they would have to remove the couch they just delivered and placed in my home and bring back in the old one that was wrong as well and place that back in my home. As you can only imagine I was beyond upset. After VERY careful consideration and a ton of frustration, I decided that I would keep the wrong second set that was delivered ONLY because it had most of the features, I wanted but the color was wrong! IT HAD BEEN OVER 3 MONTHS AT THIS POINT AND I WAS JUST DONE WITH IT
At this point I was to be tired of dealing with all this and just want my new couches in my new home I had moved in too! Then one night I was laying on my floor and noticed something underneath the middle console in the love set, the seam going around the console was coming apart and you could see some of the inside cushion. I IMMEDIATELY contacted your company on January 22. I was told I had to send pictures of the issues and someone would get back to me. Which I did and have proof of the email sent. Of course, I get NO response back. You can only imagine how upset I am as I have not even made my first payment on this couch and I cannot even use it! So, I again call and email that no one was getting back to me. On Feb 4th. I called the customer service number and at this point I have had enough! The woman said they do not have ANY record of my pics and if I could send them while she was on the phone, which I did! I then asked her to send me a confirmation of the receipt through email, which she did. She was a great help and said she can totally understand my frustration after all I have been through. She said she would send these pics over to the service department and would expedite my call back for my troubles. Which she did! They called me back right away and said they reviewed the pictures and the “FABRIC” was being ordered. She confirmed my home address and said once it has been delivered I would have to call back and get scheduled for the repair contractor.
So finally, I feel as if this HORRIBLE situation can be resolved and I can go on with my life! Well, I
WAS COMPLETELY WRONG! I of course NEVER received the fabric, so I call the customer service number on Feb 23 and I get an email back saying they never received ANY PICTURES FROM ME!!! WHAT????? ?????????? ????? Well now I have HAD it! I call the company and tell them not only did I send them once but twice!!!!! And I am not sending them again, I was just calling about the status of my Fabric that was ordered and not received. I then forward all my emails providing PROOF OF THIS AND PROOF THEY WERE RECCEIVED!!!!!! I was told I would get a call back and they would figure out what happen. Well, I got that call on Saturday and the guy says he reviewed my pics, and they WILL NOT BE COVERING THIS!!! How is this even possible!! l!! !!!!! I was told my fabric was order and wait to call till received and NOW you are just not going to fix a BRAND-NEW COUCH THAT I CAN’T USE AND AM JUST MAKING MY FIRST PAYMENT ABSOULTEY NOT GOING TO HAPPEN!
PLEASE, I am asking this AWFUL, HORRIBLE situation FINALLY be resolved. I just want my BrandNew Couch repaired so I can use it! This whole experience has been horribly frustrating. It took me 20 years to be able to buy a new couch and I am really regretting ever purchasing it from your store! !!! I just want the original fabric that I was told and verified order to be sent to my home and my couch repaired.
Please contact me immediately, so this can be resolved ASAP! I am sure you can see I have no choice but to reach out and get the help I desperately need! I will be contacting the better business Bureau with this same letter today. If not resolved I will have no choice to contact MY lawyer because I am not going to pay for a couch, that is brand new that I cannot use!!! !!!!!
THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE!! I AND THE CUSTOMER SERVICE SINCE THE DAY I BOUGHT MY COUCHES 6 MONTHS AGO HAS BEEN AWFUL!! I JUST WANT THE FABRIC SENT AND THE REPAIR MADE!! ! ! I NEED THIS NIGHTMARE TO BE OVER WITH ALREADY!
Sincerely,
Natalie Mehefko xxxx Shuler Road
Palm, Pa. 18070
484-273-xxxx
To Whom It May Concern,
My name Elizabeth Reed and I made my first purchase from Ashley Furniture on Feb 22 at the
1810 South Broadway, Los Angeles, CA 90015. I received great customer service inside the store, however when me and the associate went over the information I realized that I put my phone number in incorrectly. I noticed RIGHT AWAY, and he told me that it would be changed to the correct number. I left that day. My delivery was supposed to be today, March 3rd. No one called me to follow up on the delivery, so I took it upon myself to call the customer service line to see what was the problem. Come to find out, the wrong number 702-204-xxxc was still on file, so I requested that they change it. This was on March 1st. I then called on March 2nd to confirm that my was indeed changed and once again, it was not… so I asked them to update it again and they said that they so I left the situation alone, because I trusted that it handled. Now, it is March 3rd and I still received no phone call or confirmation text or anything. So I called again, and the associate tells me that unfortunately I missed my delivery because my number was incorrect, as if it was my fault. At this point I am highly upset. He then tells me my furniture can’t be delivered until the 9th. So I asked to speak to the manager, his name is Lloyd and he informed me that my delivery can’t take place until the 7th. I work on the 7th so now I need to ask my job to take a few hours off so a delivery can be made. This all could have been avoided if my original request was honored on March 1. Delays like this put a bad taste in new customers’ mouths. I am not happy about this situation and that needed to be expressed.
REMOVE ME FROM YOUR MARKETING LIST
If a piece of furniture is never received from the manufacturer, do I have to pay a 25% restocking fee if I cancel the order?
I hope you (HQ) can help me secure the rest of my order that the Fort Walton Beach store says has not arrived. This is in regards to order #60023770. I ordered a loveseat and recliner on November 11, 2020 . I got the recliner on February 11, 2021. I have the feeling that they gave my loveseat to someone else because I complained about their store and the delivery personnel not taking COVID-19 precautions. I cannot fathom how I can get only HALF of my order on February 11 and they cannot give me status on the second piece of furniture. I check status once a week–nothing! How can the manufacturer build only one piece of a two piece order?? Unlikely. Please find the rest of my order or help me get a COMPLETE REFUND!
To whom this my concern
I just recently visited your store in Winchester Virginia. I must say it was a very disappointing visit. The salesman’s was very misleading. The advertisement was also very misleading as well. After I was quoted a price. The price went up. Then once I agreed the price went up again. It just seemed like a total scam. I was quoted the price of 700.00 for a piece then the next thing I know it’s up to $1000.00 again the normal same price. Just wanted to say. I am very disappointed with the hole experience.
I bought my daughter a bed for her birthday from Ashley HomeStore in Merrillville, IN on February 5th. The bed was delivered on February 12th damaged and with no hardware. I was told that someone would come back out to bring the hardware as well as the piece that was broke. I called the same day and was told that they could not tell me when someone could come back out but that someone would contact me in 24-48 hours. I asked for a refund but was told that there was no refunds. One week later Ashley sent someone out to put the together. However, the delivery person brought a headboard (which we already had and did not need) and still no hardware. They did not have the broken piece and did not know anything about it. He was unable to put the bed together and was very rude. It is Tuesday, March 2nd and this bed is still not together. I have called, e-mailed and even went back to the store to talk to the manager. I have been hung up on multiple times. I have been lied to multiple times. I am very patient but today my patient has run out. My child has not had a bed since February 11th. I gave away her previous bed knowing that she would have a new bed February 12th. Her birthday was February 14th and the transformation room that she was suppose to get for her birthday did not happen. Thanks Ashley HomeStore. This is absolutely the worst customer service that I have ever had. I am furious about this whole process.
Attn: Tom Wanek
I’m a 100% PTSD disabled Veteran who just recently found out about my severe issue.
I’m forced to retire at 49 as a result.
The LAST thing a Veteran should be subjected to is stress and anxiety.
Your company has afforded me ALL this and then some!
I’m delivered a couch with hole. Bed guys deliver this past Sunday and we’re NOT supplied correct screws to build my bed.
Mattress site on floor as we speak.
Instead, I was told today by one of your people, that screws are being overnighted to ME, AND now it’s MY responsibility to contact YOU to come back here?,.
This order has been botched from day one with fake guarantees and delivery dates.
When you actually do get here the furniture in beat up and cannot be assembled because YOU were too inept!
I have conference call with VA tomorrow with my Mental Health Doc biz of this!
State Representative Rodriguez is aware.
You think I’m just some jag to complain?
44 days of combat and forced to retire at 49 years old speaks volumes!
A reason that causes PTSD and YOUR company has done EVERYthing it can to cause me ALL the symptoms of PTSD and Desert Storm Illness.
Tonight I got a text with the ridiculous option of sending ME screws then ME, I MUST CALL YOU TO GET MORE GUYS TO COME OUT???
I’m doing YOUR job?!?
Tom,
Widely known your markup like 48%.
You deliver a defective sofa, and a bed that cannot be completed for wrong screws, and make ME the guy solve it.
Tom,
Your company? Staff? Has made this purchase utter hell for me!
And to tell ME, I GOTTA schedule for guys to come over when I get screws!?!
Tom,
I expect a 100% FULL refund of my order, I’ll file this with State Dept, and you can come pickup your stuff immediately.
NEVER, in 49 years has a deal gone so bad by the sheer ineptness and lies YOUR COMPANY gave me.
FACT YOUR company has caused me ALL THIS ANXIETY?
So Tom. YOU can call me tomorrow before 5pm EST.
YOU CAN come tomorrow and pickup every single defective and damaged you sold me?
It’s my duty to report to Department of Defense and Veterans Affairs those companies out there that take advantage of disabled Veterans, so those 100’s of thousands of Vets will know NEVER to shop at your stores.
Tom,
Got a 8:45am with my psyche Doc tomorrow at Milwaukee VA HospitAl CST.
Want to call me after?
Look dude, I’ve done NOTHING wrong this entire debacle aside from giving you my money and have your Sales Person flat out lie to me!
Funny. My mom was with me and heard it all!
She was married to a Marine, my dad, who was also a Police Captain here in Milwaukee.
My older brother a Marine, my little bro a Marine!
I know you mark your crap up like 48%.
So Tom?
We can go to court which we both know you will fail, or give me call tomorrow to finalize this.
John Ferrier
Cell: 414-339-xxxx
I’m 100%.
Your Attorney fees will out way cost of my purchase.
I’ve done nothing wrong.
So Tom? Since your companies actions have forced me to see my psyche Doc tomorrow, KNOWING IM A disabled Veteran, who went through 4 wars with 4 boys?
Your salesmen LIE NOT only to me but my 76 year old Mom?,.
Tom,
1. You will fix damaged sofa
2, I’m NOT waiting for screws and then call you again?
3. Cancel my entire order immediately.
4. You will credit me back 100% of my piurchase
5. Go to State Rep. and sue you for 20x times Your purchase and you cover ENTIRE court costs and my fees biz you will lose!
We have had a miserable experience with Ashley.
Our delivery was delayed one week then they delivered a kitchen table without the hardware or the chairs. They delivered the bed without the hardware and without a dresser. The bedroom furniture they delivered does not match the order numbers on our original order. We were told someone would call us back within 30 minutes and the hardware would be delivered the next day. We paid to have the furniture but together upon delivery. No on called us back. We could not get through to the customer care line. If you wait 30 minutes which I did three times the call times out. So I called the Polaris store to talk to the General Manager Tiffany who worked with me after the first delivery was delayed. She assured me that she had checked on the delivery and we were good to go. We are now scheduled for March 3rd. I am somewhat skeptical we will get the right furniture and all of the furniture. We have asked for the district manager’s name but no one will give us that very guarded secret. I can understand why at this point. I called the Polaris store to see if I could talk to the General Manager since Tiffany has been gone the past six days. I am sure she is sick and that is so understandable but the other General Managers should be able to handle calls.
If someone could please call us back about compensation.
IM. TRAUMATIZED
MANAGER. ASHLEY WORKS. IN DISPATCH
IS. A. RED. NECK
SHE. CANCELS. MY. ORDER
SHE. APPLIED. A. FRAUDULENT. ADDRESS ON. MY. ACCOUNT
SHE. KEEPS. CANCELING.
MY. DELIVERY. ORDERS
I would like to agree with everyone else. I ordered my furniture on 11/20/20. My sale associate did not tell me at the time that my furniture was on back order. I know the standard is 6-8 weeks but I have never waited that long for furniture so I figured it would be a couple of weeks because remember she didn’t mention it was on back order. I called on 12/23/20 to get a status and was I going to receive a call when they would deliver, because its been a minute since I last purchased furniture, it was not with Ashley. This young lady sounded like she was new because every question I asked she put me on hold. She then proceeded to tell me one of my items was on back order (armless chair) delivery date to the warehouse est. at 1/20/21. Fast-forward to 1/21/21. Armless chair still on back or and by the way your oversized ottoman is now on back order. Estimated delivery 1/26/21 for ottoman and 2/6/21for the armless chair. Oh wait she says (customer service rep) the date literally has changed while I’m talking to you. 2/6/21 for oversized ottoman and 2/13/21 for armless chair and LAF sofa (which I didnt know was on back order) So not three pieces of my sectional is on backorder. I am sure they were on back order from day 1 but what do I know. Guys I am not kidding. received a text (not phone call) to set up a date for delivery. Followed the instructions on the website link they sent me via text. Set up my date for 2/27/21. Decided to call customer care (the worst) to confirm they received. Asked to speak with a manager to possibly get the delivery charges waived or something. First time was sent to managers VM without notice. Second time called, the same young lady answered the phone, weird and I told her the manager Tasha didn’t answer and it went to VM. She put me on hold (im assuming she went to talk to her) she came back, told me she is at her desk and awaiting my transfer. Well apparently not, it went to VM again. Called back and spoke with another manager and although he was nice, his voice seemed he didn’t care what I was saying. He did mention that he probably wont be able to waive the delivery charge since the furniture is being delivered but he may can give me a gift card. I would not like a gift card because I will not be shopping at your store again. He offered to take a portion off the furniture. I will accept that. He mentioned he would call me back Friday 2/26/21 with results and i should receive a call setting up a delivery time. I called them about an hour ago 5pm EST. The young lady mentioned the managers name i had spoken with on Wednesday and that he will be calling me back in 15 minutes. Like I said its been an hour since I called and nothing. This is unacceptable on how I have been treated. First impressions are lasting impressions and I will not be purchasing anything from this store again. It is not 5:49 EST and I am calling back. Ih ave a delivery date and what you wont do is call me early in the morning on a Sat and say you will be at my house in 10 minutes. NOPE!!!!! Let’s see how long I stay on hold this time. Each time it has been approx 15-30 minutes. Oh I forgot to mention when I called to get my delivery time, apparently it has not been set up because the young lady asked me for my address and asked did i set it up to be delivered as of yet. Well management team is gone home for the day and they dont work on weekends, at least at my location. I asked if thy only ha one call center just to make sure I wasnt crazy. She said it was only one for the location. ANyways my delivery time is set up, however she said the automatd service attempted to call. Ma’am, that is a lie and someone put that in the system. My phone has not rang and I don’t have a missed call or text message. I have an headache dealing with them. Its just ridiculous and Ashley Homestore is a joke, very nice furniture but their customer care is AWFUL!!!!! From the reps up to the managers. They all need training.
I placed an order on November 14, 2020. I was told it would be delivered in December. Now I am told “possibly sometime in April.” I have called every month and have been told different dates every time. I know that there is a pandemic and that can cause delays, but seriously, five months to build a sofa and loveseat? If this delay continues past April, I am going to demand that I be compensated 10% for every week past April 1st that I have to wait for my furniture! I deserve compensation for waiting and for my time sitting on uncomfortable used furniture that I had to get from Craiglist to use because you are not delivering on your promise. I want an answer to this complaint!
I received a defected love seat 9 -16 -20 it has not been exchanged. I spoke to a rep several time since then, i asked to speak to a warehouse manager, and was told that they where busy. I didn’t receive a call back.
PLEASE HELP!!! I had a order delivered in Nov 3,20 but I sent an item back because it was too big. I have not received a credit to my Ashley credit card. I purchased my furniture at the Tupelo, Mississippi store. I’m not upset yet. And I’m not going to pay for something that I don’t have.
I purchase a bed from your Ashley fruniture Store here in Montgomery Alabama. I purchase a king Cali bed thru Layaway on 10/18/2020. Pay it completely out on 11/25/2020. As of today February 24, 2021. I have not received anything from this store. Your manager Joshua Jones promise me a refund on Feb. 5, 2020. I have not received anything. I am emailing you to request my Full refund. I am a senoir citizen and I feel like I a vitmin of fraud by your store. I have contacted the BBB.com, Alabama Attry. General, Federal Trade Commision Plus several More agencies.
My husband Sell furniture’s at ashley stonecrest. Ashley home store has noting but horrible employees. My husband will cheat with he’s coworkers and Ashley store allow that to go on. . Stanley Lee Also Talk bad about he’s family to he’s coworkers telling them that how much he’s paying me. the coworkers started to put in he’s head that he’s paying too much. our problems Begins. few years back our son try to Commit suicide instead of rushing him to hospital he let emt take him and not once visit him at the ER. he talk to everyone at he’s job about he’s son however they never offered or Stan Lee never ask for fmla leaves but father was laughing about the Situation. He’s Alcoholic, Call himself functional alcoholic. Very abusive with he’s words
Problem continue as of Ashley coworkers keep gossip about me but they don’t even know me. he makes Situation got so bad we are a breaking point But I wasn’t aware of He got his own place already. I have to go through Surgery next month and Currently Unable to work. my son turn 20 on feb 22nd the father forgot he’s birthday however he He broughtBirthday cakes couple days later But at this point it’s too late We are all stressed out. our son left Yesterday and told me he has plans He will not tell me where he is except He’s going to Atlanta. I am so frayed that Some may happen to him. Husband told a woman believed in Jehovah witness That I have a mental issues And she continue to Flirts with him. Either way Name was a called on me So why not make a review about Ashley supporting such horrible act
My husband Sell furniture’s at this location. Ashley home store has noting but horrible employees. My husband will cheat with he’s coworkers and Ashley store allow that to go on. . Stanley Lee Also Talk bad about he’s family to he’s coworkers telling them that how much he’s paying me. the coworkers started to put in he’s head that he’s paying too much. our problems Begins. few years back our son try to Commit suicide instead of rushing him to hospital he let emt take him and not once visit him at the ER. he talk to everyone at he’s job about he’s son however they never offered or Stan Lee never ask for fmla leaves but father was laughing about the Situation. He’s Alcoholic, Call himself functional alcoholic. Very abusive with he’s words
Problem continue as of Ashley coworkers keep gossip about me but they don’t even know me. he makes Situation got so bad we are a breaking point But I wasn’t aware of He got his own place already. I have to go through Surgery next month and Currently Unable to work. my son turn 20 on feb 22nd the father forgot he’s birthday however he He broughtBirthday cakes couple days later But at this point it’s too late We are all stressed out. our son left Yesterday and told me he has plans He will not tell me where he is except He’s going to Atlanta. I am so frayed that Some may happen to him. Husband told a woman believed in Jehovah witness That I have a mental issues And she continue to Flirts with him. Either way Name was a called on me So why not make a review about Ashley supporting such horrible act
I purchased a bedroom set in Nov 2020 paid it off Dec 2020. told I should get this end of Jan. then I will get this set in Feb. then March. the latest delivery date is April. when did furniture stores get 5months after paying in full. this is ridiculous and is not told to you before paying the purchase off. i asked about getting a mattress set to accommodate this disgust and then I got the run around. WTF?
This is by far been the WORST experience I’ve ever encountered in my entire life. It’s now been MONTHS of phone calls, back and forth trying to get one person at this company to fulfill my order which was placed in November. We received damaged furniture numerous times and are still waiting on our last piece. They promise you with a phone call back and it never happens, MONTHS later. My next step is a law suit. I’ve been way too patient with this company and is enough is enough.
Purchased a couch 30 days ago and a seam started to come apart already. We tried to warranty it and we’re told it’s normal wear and tear this not covered. We have purchased many items I’ve the last few months and this incident makes me regret doing so. I can. It believe you would not stand behind your product for 30 days even???
Horrible communication and service! Simply cannot get a hold of anyone in the corporate office. We have an issues with getting a dining room set out of our house that smells so bad it’s making us sick. Our salesmen in the tire told us we could buy a different set instead, but corporate is not allowing. Who is lying??!! This set needs to go and I want the other one. I have purchased rooms of furniture and this is simply unacceptable!
Bought a sectional and a foundation (box spring) on January 29. As of today been rescheduled 3 times. My stuff is “supposed” to arrive March 13. With no guarantee it will. Warehouse customer service is bad. No communication skills. It’s a take or leave attitude. Went to store and got my refund. Very disappointed
I have been trying to cancel my order since I have not received my purchase in three months. I have contacted your representatives to get information and the date just keeps being pushed fwd. This is unacceptable. I would like a full refund of the payment I processed for furniture I never recieved. If I do not receive a response in a timely manner this complaint will be forward to the Better Business Bureau.
I purchased the Marsilona bedroom set a while ago but at the time of delivery did not realize there was a problem with the dresser drawers. Some pull out quite far as they should and others only come out a short distance. Are these drawers adjustable or do I need to contact a furniture repairman to adjust them? I love this bedroom set! But I am hoping the dresser drawers can be adjusted! Thank you so much.
We purchased a temperpedic mattress and it was to hard for my wife. We were allowed to exchange the mattress for a softer mattress but Ashley’s gave us the wrong mattress. It was harder than the first mattress. We tried to get them to give us the correct mattress and we were told they would not exchange it again. The salesperson stated they had given us the wrong mattress when it was exchanged.
Please call me back as soon as possible. I am putting in a complaint about terrible treatment I received from the Fairfield NJ store Scott Schatz. He was awful to me and very rude and demeaning . This is the second time I ordered here and the second time at the last minute my deli every that was scheduled has been cancelled at the last minute. When I complained he was rude and dismissive to me. I have been a customer to Ashely for over 35 years. This is how he represent a Ashely Company?
Please call as soon as possible. I am very upset.
Lisa Auriemma
845-352-xxxx
I originally bought a couch in November and I understand with the pandemic it’s been taking a long time to get materials out and couches made so this week I went into the store and asked what’s available. There were two options that were in stock. I chose one and was told it would be delivered today between 2-6 pm. When it wasn’t delivered I called and asked for the manager. Manager told me he would look into what happened and try to call the driver. I waited an hour and decided to call back. The manager told me that neither him or corporate could get. Hold of the driver or truck and in his 12 years of experience he’s never encountered a day like this. He told me he fears there might be a accident a serious accident because of the fact he can’t get ahold of the driver. I called an hour later because the story seemed fishy to me and they told me the couch is at the store, ( it’s a floor model). I feel as if not only did the manager lie but the story was so harmful I think he should face disciplinary action. It’s not ok to imply something bad like a accident happened. It seemed as if the item was never shipped because when I called back the girl on the phone told me the couch was in the store and I could pick it up tommotow and that the manager wasn’t available to talk. He is a lying deceitful man and I Will never shop here again after dealing with him after dealing with him
I purchased a three piece living room set from Ashleys Daytona Beach Florida on 11/14/2020. The items were delivered 12/29/2020. The power reclining couch made creaking noises everytime we opened and sat in it. I contacted Ashley and they sent out a technician to inspect. He found that the mechanism was defective and said he would have one ordered and someone would contact us when it would be repaired. I have never heard back. I called to get the status of the parts and was told it would ship in a few weeks but no date. I have a couch that left the factory with no quality control as it was defective. Now I cannot get answers as to when it will be repaired. I would like the couch replaced and I would like communication from Ashley. As they take your money and then they don’t get back to you. Customer Services leaves a lot to be desired. I have purchased from Ashleys many times before and it has never been this bad. I have more furniture needs and will be hesitant to every purchase from them again.
I purchased a sofa fro you in Feb, 2020. It broke soon after receipt, was repaired by you and broke again, all within the first year. This sofa is in my daughter’s apartment. She has been trying to get someone to help her, actually sent photos and was told several times that a “manager” would call her, all to no avail. She was hung up on by your people and told by a very rude associate that there is “nothing she could do”. This all is VERY POOR customer service, and not acceptable from any company I deal with. That said, what will you do to help?
Purchased a clock in either August or September of last year and it has already stopped working. I called the store and the only thing I was told was that you have a 7 day return policy- I would hope it would not break in that amount of time. It seemed like we got the one off the wall even though we paid full price, over $300 for it. Seems like this type of item should last more than 6 months so I am reaching out to see if I have any options. I did not speak with our salesperson (Jake) but would like to note we spent about $8,000 at the store. Additionally, we brought in my sister in law, neice and nephew and they made purchases. Any help would be appreciated. Our orders are under my name below, or under Shane M. Noel- same credit card and the purchases were at the Coralville, IA. location. Thank you,
August 25, 2019 I purchased a living room suit. September 2020 one of the pieces the loveseat had broken, call the insurance that we had purchased they were going to fix it someone came out looked at it in October 2020 never heard from anyone again until December 23, 2020 and said that they were going to replace the piece of furniture because it could not be fixed never received a call back January 20, 2021 called said that they were going to replace the piece of furniture and was going to be at my house by 27 January 2021. Ashley‘s furniture called and said that our furniture had been discontinued that all they could offer us was a credit to our account and we could purchase something else. I looked at the show room Nothing their match the existing furniture that I have in my living room I do not wish to have furniture that does not match so then we tried to get a refund called several times to the insurance Ashley‘s furniture no one would help us and gave us the runaround now we have a claim number of 02570242 going to escalation because the Ashley furniture would not give us a refund so then maybe I could buy furniture that match I’ve been dealing with this since September 2020 and now it is February 2021 I just wish to have a refund instead of a credit so eventually I can buy furniture for my living room that matches.
Hi, I have had a HORRIBLE experience with my purchase and cannot get any help. They delivered a sofa that was damaged and getting it returned is a NIGHTMARE. Even the store manager told me that “it’s a nightmare” to return. The cushion was entirely busted and the delivery folks just turned it around so I wouldn’t see it. The sofa is damaged all around and smells. Also, the table they assembled had a nail sticking out of it and the delivery folks ruined my rug. So I have two cases opened for those. I can’t get a human being to talk to me – I just get the voicemail box dead ends.
Hi, my name is Yolanda Bryant. I purchased over $10,000 worth of furniture from one of your locations on 4535 Galleria Blvd Birmingham, AL 35244. While purchasing no one told me that their would be significant delays due to COVID. Two months after ordering furniture my sales associate then informed me it would be 12-16 weeks. This was October 30, 2020 it is now February 18, 2021 and I still haven’t received all of my furniture. The 16th week mark was last week, we spoke with a representative that told us our furniture would be shipped at the end of March. In fine print it says 12-16 weeks, March is way over that. This unacceptable we don’t have beds, night stands, or dressers. They’re supposed to notify us and update us on the status of our delivery, they do not. They’re very rude and no help at all. Please feel free to contact us via email.
Hi… I’m looking for particular coffee tables that the store can’t get anymore. Please can you find them?🙏 I have pictures of them. Thank you
First, please overlook my grammar, punctuation, etc. as I am writing this letter in a hurry because I need your help. I am writing about Ashley Furniture, 701 Skyland Blvd, 35405 and the phone number is 205-366-2295
I received an incoming call from Ashley Furniture at 1:53pm on February 1, 2021 informing me that my new furniture has arrived and what day do I want it delivered. I chose Friday, February 5, 2021 of the 3 options of Friday, Saturday, or Monday. I asked the rep what time the furniture will be delivered, and he said he does do the scheduling and their scheduling department will give me a call.
I have not heard anything from the scheduling department so, I called Ashley Furniture at 6:12pm, February 3rd and no one answered the phone. I then called back on February 4th at 11:41am and was transferred to the scheduling department because they do not handle the scheduling and I need to speak to the dispatcher. I informed her that I am calling a half day before my delivery is supposed to be made and no one has contacted me, to confirm the date and time of the delivery. She said I was schedule for Friday, February 5th and she could not confirm a time. I then replied and said I need a late appointment and the dispatch begin to tell me that I must wait until I received a call. I then told her how much longer I need to wait, and my delivery date is for tomorrow and I am the one who is calling. I was told that someone was supposed to call me 2 days in advance and it did not happen. I told her to cancel that delivery date if it cannot be made after 3pm. The dispatcher told me that it would be a $80 cancellation fee. Then I said, how can I cancelled something that has not been confirm without being contacted by the delivery. I was on this call for 14 minutes as I told her that I was not paying a cancellation fee for a delivery confirmation especially since no one has contacted me. I asked if the delivery could be scheduled Saturday, February 13, 2021 because I would be home all day and the time does not matter.
To confirm if my furniture is scheduled for Saturday, February 13th, I called Ashley Furniture on 2-10-21 at 11:48am and was transferred to the scheduling department and I stayed online for 2 minutes. I called again on 2-10-21 at 12:09pm to be transferred to the scheduling department again and I was on hold for 3 minutes. I called back again on the same day and I was transferred to the scheduling department on 2-10-21 at 2:55pm and I was on hold for 9 minutes to speak to the dispatcher and she confirm the delivery date for 2-13-21 but no time.
On Saturday, 2-13-21, I called Ashley Furniture at 10:46am and was on hold for 16 minutes to speak with the scheduling department. She confirms I was still on the route but could not provide an estimate delivery time and stated she will call me back in about 30 minutes to give me an update. I provided my name and number again as I waits for a return call.
After waiting a couple of hours for her call and I decided to call again as 2 hours or more has passed. I called at 3:46pm and was transferred to the scheduling dispatcher and I was waiting to speak to her in the que for 22 minutes and after waiting at caller 6, when I was caller 1, the phone took me out of the que and asked me to leave a message. I called again at 4:08pm and spoke to someone at Ashley store and they said I had to speak to the schedular department. I called the scheduling department number directly (205-417-7776 or 205-417-7779). I called the scheduling department at 5:48pm (my call was rejected), I called at 5:50pm, 5:51pm. At 5:55pm, somehow an incoming call from Ashley was coming through and it was missed as I was on the phone and tried to answer Ashley’s call. A voice message was left so I listen to the voice message before calling back and the voice message said they had a glitch in the system and my delivery did not pull over. I am furious at this time as I waited all day Saturday, walked around with my phone in my pocket. I can understand if there was a glitch in the system, but I cannot understand why the scheduler/dispatcher did not know about this when I spoke to her at approximately 11:am on 2-13-21 and waited until closing to call me back. I understand glitches and I understand when thing is messed up and we then to use the term “computer glitch” as an explanation. However, this glitch is not my fault and I should not be penalized for it. This is horrible customer service and I do mean horrible. They claim to have tried to call me and I did not respond as this is a lie. I can prove how often I have called as I have been the only one making all the calls. I sure would like for Ashley store and the scheduler department to confirm how often they have call me oppose to the numerous of calls I have made.
However, I did try to return the called 205-417-7779 and the scheduler department is closed. They waited until closing to return my call and request me to called them and reschedule. I then called Ashley store and spoke to a Manager by the name of Devin or Desmond (not sure) and I explain what was going on and he and Adrianna said they will try to reach out to the scheduling department and let them know I could be available all-day Monday, February 15, 2021. As I was speaking with Devin, Adrianna said she will request a Wednesday, February 17, 2021 a new delivery date and Adrianna said she will email the scheduling department to let them know that I will not be available until after 3pm on 2-17-21.
All day Monday, 2-15-21 I have not received a call from the scheduling department. Remind you I have been told several times that they supposed to call me 2 days in advance (24 hours). Tuesday, 2-16-21 at 8:22pm I received a text stating my delivery has been scheduled for Wednesday, February 17, 2021 between 9:30am and 12:30pm. How and why would they wait all day long to reach out to me via text about my delivery. Again, this is very unprofessional with extremely horrible customer service. I was in the bed as I work from 6am to 2:30pm. This is unacceptable as to I did not agree to the time and if I could have someone home for me the late notification did not help.
Today, 2-17-21, I call the store at 10:56am, 10:58am, 11:00am, 11:59 am and was on the phone for about 9 minutes discussing my delivery with the schedular department. I told her that I received a text about my delivery at 8:22pm and that was poor customer service. I told her that I could not be at home around that time and I requested a late delivery. The dispatcher did confirm she saw a note/email in the system that I requested a late delivery. She said the message said as late as possible for my delivery. I explain to her that I need the delivery to be made after 3pm. The dispatcher said she could accommodate me, and the drivers will call me when they are on the way. I told her that if they come before 3pm that no one will be home. The dispatcher asks me again, so are you cancelling the delivery and I said yes, if it delivered before 3pm. The dispatcher said okay and did not offer me another delivery date and hung up the phone. I guess my furniture will be delivery when ever she decides to schedule it and I suppose to be ready at all time. I have not heard anything from the scheduler department since that call earlier today.
Again, I am highly upset and call the Ashley store and I spoke to Brandon. I explain to him the delivery situation and he apologizes but I prefer to have my furniture. I told him that as of 12:06pm, I have not heard anything from the delivery guys. At 12:16pm the delivery driver calls to say he would be 30-40 minutes before arriving to my house. I told Charlie that I would not be at home and not to make the delivery. I explain the so call Saturday glitch with my delivery and Charlie said they have been messing up a whole lot. What Charlie said confirms all this unnecessary drama of having my furniture delivered.
I am writing all of this to say that I am unhappy, displeased, and disappointed with Ashley’s customer service that I have received. I do not know when my furniture will be delivered and to make things worst is that I live 0.08 miles from the store.
Sincerely,
Valorie Harper
xxxx 61st Street
Tuscaloosa, AL 35405
334-803-xxxx
Attn: Mr. Wanek, President and CEO of Ashley Furniture
I hope you’re doing better than I this day. Of course this missive is addressing a matter of disappointment on the consumer end of an attempt to purchase your product here in Memphis, TN.
My name is Donald Mooney and I’m writing you after numerous promises have been made but not kept from one of your franchises here in Memphis, TN. I have a payment coming due and only a portion of the items contracted with the furniture store have shown up. It’s been over a week since the latest promise and if I were the top guy of a national chain I’d want you to be aware of this kinda activity with hopes that its not common practice.
I’ve attached the contract that was signed on the 12/21/21. Delivery date was scheduled for the 1-2-21. In the meantime got a call the mattress was not available and the only available mattress was one that cost more than the contracted purchase and couldn’t be delivered until 1-19-21. I went by after work and we worked out the mattress moved up the delivery date. Upon delivery of the furniture there were a couple of scratched areas. I was just wanting to get on with the purchase. The chest drawer was so damaged that it was returned back to warehouse. They would get back to me and schedule a date to deliver the remaining of our purchase agreement
No word. Crickets!!! So I went by there the following Saturday afternoon and they seemed a little surprised and apologized nothing was documented and scheduled. They said they would call me with a new delivery date. I was in the area on Saturday the 30th of January, one week later and they again apologized and said they would get back with me on the following Monday with some indication on when to expect the remainder of my purchase agreement.
As of super bowl Sunday it’s been over a week since my last contact and promise that “I would get a call on the following Monday.” It hasn’t happened yet. I have not heard a word and unfortunately I feel I’ve been strung along to the point I don’t believe they are forthcoming on their promises and I am notifying you. If this were you and you were in my shoes, attempting to purchase close to $3000 worth of furniture, from an industry staple for the first time, what resolute outcome would you be seeking? Your staff has been cordial in this matter, unfortunately just not very truthful!
Respectfully,
Don Mooney 2-7-21
903-486-xxxx
I sent this to the person named at the top. NO RESPONSE!!!
My husband and I ordered furniture on December 1, 2020 from the Reno Nevada Ashley furniture. We were informed there was a 30 day back order and completely agreed to that. After the 30 days I called for the delivery status and was informed that there would be another month and a half. That date was yesterday so I called today to get the delivery status to only be informed that our order was canceled. We did not cancel our order. We were also informed that if we want our order we have to come back in the store to re-sign the paperwork and the order would start all over so we wouldn’t get the furniture again for at least 30 days, at least. I have opted to keep the order canceled now due to the complete inconvenience, however, they were unable to help me with any of my questions about why our order was canceled. They just said I would have to start over. They said that there were no notes from the CSR that canceled the order and there was nothing they could do. If we would’ve known that we would never have bought the furniture or tried to. I usually don’t file complaints but I find the customer service extremely lacking. I also think it’s extremely abnormal for all of this to happen. Buying furniture shouldn’t be this hard. And we were well within the 90 day finance rule.
I am writing to complain about not getting anyone to refund my check. I purchased a recliner on Friday January 22. I canceled my order on Saturday January 23. My check was cashed by Ashley on January 25th. I can not get anyone on the phone. No one is assisting me. I am very disappointed in your company
I would like this message to go to the Corporate Office. In the beginning of January 2021 I received a call stating my sleeper sofa would not be ready until March 31st to contact the store in Modesto to discuss further. I did. I met with the store manager David. I even let David listen to the voice mail message. I told David I didn’t want to wait until March 31st. He said if I was willing to keep the sofa I have in my living room he would work out a deal with me I asked what he had in mind. He agreed to take $380.00 off of the price I paid for the sofa if I cancelled the sleeper sofa. I agreed. To date the amount has not been deducted from my account but I have received 4 phone calls saying my sleeper sofa is ready for delivery. Then I get a call saying no it’s not and won’t be until March 31st. I called the delivery dept They have no idea why I am getting the calls, they don’t even know where the sofa is at.
My daughter lives in Fort Worth Tx. After all the trouble I have had I sent her to Ashleys to look for furniture because all she has had for the past 2 months since leaving her boyfriend of 8 years is a blow up bed and a folding chair. I was going to charge the sofa or bed whatever she wanted on my credit, 3 Sales rep literally laughed at her and said she would not be approved credit…without even running it or asking how she was going to pay for it. The last rep even said, really lets start over when she explained her situation. She left there telling me she must really have looked homeless,
I;m not sure how Ashleys stays in business. Last time I was in the Modesto store waiting to talk to David, I overheard him telling another employee how worthless the mattresses were that they were putting on sale. Seriously, I have never been so discussed, so humiliated felt so bad for my daughter. or for that matter anyone shopping there. My daughter is going through depression because of her situation and all I want to do is cry for her.
Hello, I am purchasing an Ashley Furniture Dinning Set and was wondering what do you use to clean the table top? The name of the table is Bolanburg and it has a number D647 (table has 3 drawers on both sides)
Please do not buy anything from this company. They will not support their product.
I bought furniture from your store in Claremont of CA. Very bad service and delivered damaged furniture to me. And never answer my email and never response to repair. Your company discriminated for I am a Chinese buyer and can’t communicate good. I want to complain it and hope you can help. Thank you!
I am waiting on replacement cushions. 3 weeks ago I sent an email to Marcela never heard anything. The last two weeks I called and left messages with customer servce. Never recieved a phone call back. I finally went in to find out what was going on. The customer service manager was not in. Spoke to the sales manager. He had the customer service manger call me the next day. Her excuse was they were very busy. I said for three weeks? Sorry that does not fly with me. Talk about poor customer service
Ashleys has nice furniture but by far has the worse customer care I have ever experience. On October 30, 2020 we received the full bedroom set however when the delivery guys were opening the boxes to install the bed, they noticed that the rails were scratched which they showed me. I told them I want a replacement but will take those as conditioned. They submitted the request as well as took pictures however it took almost two weeks before scheduling a tech to come out and see if it was fixable or replacable which never happened. I had to call to first set it up then when it was scheduled the tech never called to say he was on his way. It was until 2 weeks later when we actually got the replacement rails after talking to customer service for 2 hours and submitting my own pictures as well that the rep escalated the replacement rails to the exchange team. Then in January we noticed that the bed was falling about that the middle was broken and we cannot sleep on it. We also noticed that the chest dresser has a drawer that the sliders were coming apart loose. We submitted a claim to have a tech come out and take a look but never received any type of call or message. Then last week I emailed customer care to let them know about our 2 claims and just this week happen to see a response in my spam inbox asking for us to take pictures of the damage products and email them to customer care. I had to email them every day since last week before getting a response from them. We have even went into the store to talk to the store manager to see if we can exchange the bedroom set for a completely different one and with an attitude told us he cannot do that that he has not authority to exchange for different model that the only thing he can do is exchange for a new one of the same model. Well we told him that if the bedroom set keeps breaking and falling apart why would we go through with the whole submitting claim and waiting like a month before we get a response from customer care. We have even asked to speak with the general manager about this situation. Ashley’s has nice furniture but it is poorly assembled and worse the customer care just lacks service. Don’t blame stupid Covid on the lack of poor customer service when all of them are working from home. Do not blame the pandemic for that. Train your staff with upmost excellence in handling customer complaints in a fairly fast manner. I just don’t get the fact that they tell us a tech is supposed to come out then they tell us to take the pictures instead. And then its another 2 to 3 weeks before getting the replacement items. I’m never buying from Ashleys again after this incident. We will also be filing a complaint on the BBB of this incident due to the lack of customer service.
I purchased insurance on for couch and loveseat for 5 years.I filed claim over a month ago and they have still not found company to come out and clean stains.
We purchased a sofa in September 2020 and continue to receive the wrong setup twice now or empty delivers. Please help.
This complaint was also sent to the CEO Email.
I am writing this correspondence because it is the only avenue in which I have as a consumer to express my extreme discontent and horrible experience as a consumer with your company. I won’t go into the unpleasant details since I purchased from your store located at 1201 N Central Expressway Plano Texas. I will say that since January 12th when I purchased the
items in which I paid in full approximately $5,917.00 worth of merchandise, and up till now, what I have experienced from salespeople and customer service is consistent lying, and deceptive business practices. When presented with facts, they had absolutely no problem-solving skills and an outright disregard for me as a customer. Their lack of concerns, and a complete lack of empathy was infuriating. After a month of very unpleasant interactions with your employees, I finally received part of my items with one of my major items sitting at the warehouse unscheduled and did not arrive with the items delivered. No one had an explanation. Then to find out the same day, one of the major items I ordered was not even available for order. No one knew when it was going to be available or scheduled. I went into the store in Plano two days before my delivery to specifically make sure everything was to be delivered and I was lied to. I was never told by the salesman that one of the items was not available and they had no idea when it was going to be. Instead everyone was passing the blame from one department to another. After much confusion I decided to ask for a refund for the item that was not available. Back in January when I ordered the items and paid for them in full the salesman gave me 2 pillows free for paying in full almost $6000 in merchandise. When I asked the store for a refund the store manager woman called me back and said that she was now going to charge me for the pillows and deduct it from my refund of only 1 item out of seven. I told her that it was deceptive and unfair and she was to hold my refund hostage and not process it if I didn’t concede. I no longer wanted to do business with your company or argue with anyone else so she deducted the cost of the pillows from my refund which was $300.00 plus tax. Her name is Cathleen Foster and the telephone number she called me from was 1 (504) 952-1458. She was claiming that the pillows were free because I purchased the adjustable bases and they came with them, but that is not true. The pillows were free due to the fact I paid for the entire order in full. Your employees reneged on that deal. In fact I only asked for a refund on one adjustable base, the one that was not available, so I should not have been charged for two pillows only for one if that’s what she is claiming. You should know that these types of business practices are happening at your company.
Respectfully
Diona Ellis
Hello, I just wanted to let you know that I am very disappointment with the Ashley delivery services. I made a purchase of a dinning set and a living room set, both in January 4th. The delivery was broken in two different delivery orders. The first one was finally delivery a week ago after failing delivery in two different days. The second one was scheduled for January 22nd, then to February 16th, and now I was informed yesterday that will be in March 21st…that’s over 10 weeks which is the latest you guys “offer” to the public. VERY, VERY disappointed
I have made a purchase and I am due to receive a replacement for the damaged goods I have not been in contact with anybody they canceled my order abs YIUR customer service has been hanging up on my calls. I’m demanding a manager to contact me. I reached out to BBB and I’m going to contact the news. This company has been very unprofessional 631-678-xxxx
Had a sofa delivered on 26th of February. Sofa is defected and I also got my hand stuck with a industrial sewing needle that was left in the sofa. I have rang and emailed but keep getting the run around. I need to speak with someone. You were fast enough to take my cash. But terrible customer service. This is ridiculous. Answer your customers. Store would not help in anyway, just took my money .
The most stressful, horrible experience I have ever had as a consumer. The customer service is terrible. People lie constantly, pass the buck, and have absolutely no problem solving skill or empathy for the purchaser. I will never do business with Ashley Furniture again, and I will deter anyone who is thinking of buying furniture from you store in Plano TX, on 1201 N. Central Expressway, to go else were. The most dishonest business practices I have ever had the displeasure dealing with.
I bought a bedroom set at the Ashley store at Alpharetta Georgia last December. I waited 3 weeks and delivered the bed and a dresser. I was asked to wait for a delivery. nobody communicated with me regarding my purchased. I contacted the store and scheduled a delivery that included a dresser with a mirror and a nightstand for February 7, 2021. I received a delivery that included a dresser with a mirror. I am missing a nightstand. I payed for the furniture at the time was ordered. I want accountability and compliance on the e services requested.
Hi, I am first time buyer at your store and was very satisfied with my sales guy but I opted to go to the Gran Prairie Warehouse to pick up the items that I purchased and was very disappointed at the customer service. The people in the front office were rude and I had to wait 1 hour to pick up 3 stools that were in stock. Your system is very antiquated and I will no longer shop at your store
February 2, 2021
Mr, Wanek,
I sincerely hope this email will be read by you directly. My name is Marina Thorne and I live in Sparta, TN. I purchased a desk from your Cookeville, TN. store located at 620 W. Jackson St. 38501. The phone number is…
931-528-7783.
When this desk was delivered I paid to have it assembled by Ashley employee’s. During assembly they turned the desk upside down and caused multiple scratches and gouges. After I discovered this I called the store to complain. I was given an email address with instructions to send pictures which I did. I never received any correspondence back from them. So I called the store back and they made arrangements to receive a new desk. The catch was it wouldn’t be delivered until mid-May. Then about 10 days ago they called back to make arrangements to deliver the replacement desk.
Today was that day. When the delivery boys arrived, it was then that I was informed it was a drop off delivery only!!! A I was never made aware of this in advance. I’m livid to say the least. What kind of customer service is this? Ashley employees are the ones totally responsible for the damage caused to this desk, and they don’t have the common courtesy to assemble the desk for me by order of another employee?
I’m a 66 1/2 year old female veteran who is 100% disabled. I was on SSDI until I turned 65 in June of 2019. I need assistance with ADL on a daily bases and I have a service dog. I’m not capable of assembling anything. The original desk took two physically healthy delivery boys almost a hour to put together. But Ashley expects me to to do this myself? I had no choice but decline the box. I’m at very high risk for Covid and I don’t allow anyone into my home. But I have made a few exceptions. The desk was one of those exceptions. Before the delivery boys left I was on the phone with Ashley Furniture. I asked for a supervisor. I was connected with Rob. He made it perfectly clear he had no intention of righting the wrong of Ashley employees. So I asked him for the name and address of the owner of Ashley Furniture. He told me he had no idea. I told him I didn’t believe him. He claimed to not have an employee number when I asked. The only thing he would give me was Rob, and his ext. number. So I told him I would get that information from the internet.
I paid over $400 between the desk and assembly. I didn’t pay over time but rather with a cc. which was paid in full when the bill came in.
Last night I found an entire bedroom suit on line sold by Ashley. But after the very unprofessional response that I received from Rob I’m reconsidering having any further dealings with Ashley Furniture all together. My plan was to purchase a complete bedroom suit for my master bedroom/suite that will be completely remodeled into a farm house bedroom in the near future. Shiplap included. I now have to rethink purchasing anything more from Ashley. All I was asking for was this supervisor to have the desk sent out today assembled for me at no charge.
What has happened to respect for the elderly, veterans, let alone the customer? If you are so inclined please call Rob and introduce yourself.
Thank you for your time.
Marina Thorne
We would like to have an executor member call us. Ashley in Austin, Texas has given us the run around so bad. We are on our fourth table, first one was wrong the last three were water damaged. We have been ingnored and treated like x. We are going to get on every social media platform we can find blasting the sheer poor customer service we have experienced. We try to call them, we were told their phone system was down for more than four months, just on and on.
Good Morning. My husband and I purchased a bedroom set from Ashley Homesite back in August or September of 2020. We have had nothing but problems since purchasing our bedroom set. After waiting 3-4 months they delivered 1 item! And it was damaged and didn’t leave the truck. After that they delivered the bedroom set and the same item was damaged again along with the bed. We exchanged that set for another. The drivers said they couldn’t get it upstairs! Wow! The other bedroom set is up there. They damaged my home and left it in disarray! Also, they left us with 2 dressers and no Chester draw! And they ripped our mattress and didn’t bother to tell us. Yes, I am omitting a lot due to length of time. We took photos if everything. We would like to hear from Todd Wayne on how we are going to resolve this matter. We hope to hear your response soon. The Palmers.
Recliner footrest doesn’t go back to place after rest
The two deliveries guys that built my dining room, and my bed room stole one box with jewelry and my engagement ring.How we can I get my stuff back.? I still on shock how they will do that.I was alone with my newborn when they where in my bedroom.I’m 💯 % they took it no one has being in my house since I just move in 1 week ago.And when me and my husband start counting the box in our bedroom we noticed that we missing the whole box 📦.One guy delivered was name Erick Cortes I don’t know the offer guy name.I will have to do a police report ASAP.And hopefully u can find him and returned jewelry specially my engagement ring .Please call me back 201-310-xxxx
Always getting the run around about my remote control for my fireplace. Delivered without one. I want you to come take your stuff back.
I purchased a bed and mattress in Dec. 2020. The bed that was sent to me was used, scuffed, and paint chipping. The wrong mattress was delivered. I have contacted the store several times as well as gone down there. I get the run around each time. Please call me regarding this matter or I will have no choice but to make a complaint with the better business bureau.
Good afternoon,
My daughter who is a high risk pregnancy is sitting on a mattress on her living room floor because they are now pushing back her furniture purchase to April which is unnacceptable. She is been given the run around on this. I plan to escalate this if I do not receive a response. I look forward to hearing from you.
R/,
Denise Moss
540-845-xxxx
Please help me,,I bought a cal king mattress from the Missoula mt store,,after I had done the paperwork to purchase with the understanding I had 30 days . The manager a man named Jeff told me I couldn’t do that with a cal king.
That it would be to hard for him to sell it ..I expressed my fear of ,,what if the mattress hurts my body? I paid 2400.00 dollars for this bed .it is causing me so much pain,,its just to hard,,I’m in tears rite now because of how much my hips hurt from it… the manager told me well if you cancel were still going to charge you 20 percent to restock even though the bed hadn’t been pulled..It took 6 weeks for me to get it….A very kind gal there I spoke with later said she had never heard of such a policy..I cannot afford another one now,,,I need the softer bed ..PLEASE PLEASE CAN YOU HELP ME!!! sherrie Harguess
406540xxxx please help me
Good Evening,
I made a purchase on 11/2016 which included sectional sofas, cocktail table and kitchen table with four chairs and a large upholstery bench. I called a week ago for services on the table and for stains on the bench. Yesterday a tech came to my home who at first was pleasant. He explained he was just here to inspect the table and try to clean and remove the stains from the bench. He took pictures of the table said he will submit to the office. He worked on the bench for less than five minutes and when he finished I told him the stains are still not off. His response to me was what do I expect I’ve had the bench for three years which is not acceptable to respond to any customer that way. We purchased a five year warranty that clearly saids you will replace for any stains on the fabric doesn’t give you timeframe of when to get it replaced. The sales person told us anytime within those five years I call it in. I spoke to Maria from customer service that they were sending out another tech to look at the table because services was refused and that was not the case! He stated he couldn’t service it he was there just to inspect it and then stated my bench can’t be replaced because it looks like accumulation of stains! Are you kidding!!! I will never ever buy from your store and will not recommend any family or friends either. On top customer service out me on a dead silent pause on the phone and she wouldn’t give me a manager name that I can talk to and told me I had to wait for one to call me. Then calls me back to ask me if I want to cxl the service and I said no I asked to speak to a manager.
I have been having a problem with Ashley Furniture store in Murrieta Can since December 2020. I have gone up to the store several times and have not resolved this problem. When I call I never get an answer and I am transferred to customer service where they tell me that I have to go into the store. I explain to them that I have gone several times and still no help. My name is John Dodson phone number is 562-213-xxxx. If I do not get a response from you I have no alternative but to contact the better business bureau because this is not good customer service. Thank you
I have been trying to get a answer from somebody from Ashley furniture. They ignore my emails and calls. I am hoping you can help me out.
Who do I contact if I never received my last paycheck from Ashley home store in Henderson NV?
I spent $1200 on sofa/loveseat and quality is very poor. Cushions are not reversable for rotation. I spent $30 on a matching throw which I ordered on November 25, 2020 and delivery has been delayed 4 times. I still have not received it. It is impossible to reach Ashley by phone to speak to a live person, including at my nearest store! My nearest store is a 45 minute drive away. I will NEVER purchase from Ashley again. I will share my horrible experience on social media.
I have a problem with your cooperate office and the clackamas or office. Please have someone get in contact with me. I have been dealing with this since June.
I ordered a sectional during CO vid I understand it took time to get but I got the run around continuously trying to receive it on and off when it came it was all broken then it took them forever to bring that back and then when they brought the piece back that was broken forgot the legs to another piece it was the worst purchase in my life I will never purchase from your store again and was promised a $250 refund which Steve sanchez has gave me the run around sent me to Paul Wilson which doesn’t return messages it’s been one complete nightmare all I want is my refund and I will never visit your store again
I was using chat feature to solve my issue with a payment, see chat below, this is very rude and not professional
Kevin at 17:03, Jan 23:
one moment please
You at 17:13, Jan 23:
that is one long moment if you ask me
Conversation closed by the agent at 17:14, Jan 23:
I have never experienced such frustration and dissatisfaction with a company as I have thus far with my only transaction with Ashley Furniture in Pottstown, PA. My wife and I paid for a kitchen set in full at the beginning of November and we were initially told that everything looked good for an early December delivery which was perfect. That is why went went forward with our purchase in the first place.
Our delivery date came and there was no contact. I arranged my schedule o be available the delivery and it was obviously frustrating when there was no call and no delivery. I had to reach out to the store to figure out what was going on and was told the warehouse was waiting on one more piece so it would be the end of December for delivery. This was extremely inconvenient since we had to arrange things with someone else to help with the delivery since we were scheduled to be out of town.
Again the delivery date came and no call or delivery. I again called up to the store and they told me that it was my issue that I arrange my schedule to plan for a delivery that I was told would happen since they never called to confirm. At this point I’m extremely irritated but my wife liked the set so I asked when to expect the delivery. At that point I was told it would be another month. Seriously!?! I’m extremely confused how it went from waiting on one piece to now at this point only having one piece in the warehouse.
Trying to be understanding with the current conditions going on in the world I reluctantly allowed myself to wait for the additional month to pass.
We are now at the end of January and had to call once again. I called a the store and they refused to talk to me. They put me on hold for 10 minutes before I hung up. I called corporate and they said they would call the store to get us through. When the person in corporate called the store the sales person I. The store said they didn’t want to talk to us. We were then advised to go up to the store to confront the employees there.
The absence of customer survive, and fact that we were sold on a false possibility to make a sale with over promising and under-delivering has resulted in the loss of a customer for life along with passing this experience along to everyone my wife and I know. If I allowed my 28 stores that I run to operate this way I would have to shut my doors because we would have no business and I would have no job.
You should be ashamed as a company to allow this to happen because it is the worst customer service a company could ever provide.
I expect a call or a response in regard to this message.
321-863-xxxx
I placed an order on December 6, 2020 for a dresser, two chests, and two nightstands. I was told my order would arrive the week of January 18, 2021, which is also what is says on my sales receipt.
After not receiving ANY notification of an expected arrival date, I called Ashley Furniture in Manassas, VA where I originally placed my order and was told my shipment would not arrive until March because for SOME REASON my order had a quantity of FOUR chests on it instead of the two that I ordered. I later learned that the salesman who took my order in the store apparently had to make the quantity of chests four to fulfill some kind of price threshold to qualify for a package, but had NOT passed that information on to an associate or annotated that on my order. I also learned that January 18, 2020 was the date the furniture was anticipated to make it to the distribution center and NOT to my home. Again, a HUGE ERROR in communication on the salesman’s part.
Had I not called the store on January 19 2021 to inquire about the status of my order, would I have received ANY notification that I wasn’t going to get my furniture until March?? According to Stacy at the Manassas store, once March rolled around apparently my projected delivery date would have been pushed AGAIN to May and would keep repeating that cycle until God knows when. Would anyone have caught the humongous error that was made by one of your associates had I not called? From the sound of it, I would just never receive my order which is completely ridiculous and unacceptable.
Additionally, after speaking to Stacy on January 19th and being told it was an IT error and that she was going to get it resolved, I received absolutely NO follow up on the status of my order and to put an even WORSE taste in my mouth, NOBODY picked up the phone at the Manassas store yesterday, January 21st and I called literally FOUR TIMES. I called just now and again, no answer.
For having spent over $3500 at your store, I’m extremely disappointed and unimpressed by the customer service I have received. At this point, I’m likely going to have to take even more time out of my day to go to the store in person and see what the problem is with my order.
I would like this issue to be resolved ASAP and I sincerely believe some sort of compensation from Ashley furniture is in order because this entire ordeal is ridiculous.
We ordered and paid for a couch on October 25th, 2020. Most recent communication with customer service seems to indicate that it “may” be ready for delivery by February 12th, 2021. In the intervening almost 4 months, Ashley has confirmed 4 separate delivery dates with us. If the couch was not ready, why were delivery dates given!? We sold our old furniture when we got the first delivery confirmation. Now we’re two months without furniture!
This is the only place that will send you home to be tested but not pay for you absent.!??
Dear sirs:
We have bought several pieces from Ashley’s. Now we realize of the COVID 19 issue, but we bought a sectional back in July 2019. We were told that we would get it in Septerber, then we were told in October,, next November,, etc.etc. We were told that we were going to get a text for sure today saying that they were bringing on this Friday, but we have no text. We just want to know what is the hold up, we understand COVID, but none of the other furniture took as long7 months. We feel that we should at least get recieve half off if we do get it.
The order is under David Graham, xxxx Joshua Tree Drive NE Rio Rancho, NM 87144
I am so upset about my recently purchased 6 piece sectional couch only got 5 pieces missing a recliner side.its been a month and no piece. 4 calls,no credit, no call back im ready for u guys to take back the couch.
as a customer I think I should be able to have my monthly payment drafted from my bank account each month but have been told I have to go online to do so,and set up an acct online,I don’t feel comfortable putting my bank information online,I’m afraid of my bank info getting into the wrong hands,I have not received a bill twice now and had to pay by phone both times and guess I will have to do so every month,so I don’t get a service charge,your company should be able to set up a draft over the phone,but reading the complaints from customers I won’t be doing any business with your company when my acct is paid in full.Your customer service is lousy.
Purchase a couch from Ashley’s Stockton Ca store on 10/28/20. My delivery date has been changed 4 times. Original delivery date was 12/11 Received 2 calls on 1/19 that the couch would be delivered on 1/21. A couple of ours later received another call that the delivery date had changed again to 2/27. An absolute horrible experience with Ashley’s. I want the couch delivered on 1/21. I want communication today from Ashley’s stating it will be delivered on 1/21. Customer ID is REYSTA.
Good morning Mr. Wanek,
I wanted to share with you my experience with Ashley Furniture Home Store the past several months. In the past, I have purchased several pieces of furniture from various Ashley stores, all with a pleasant experience. However, this past experience was less than pleasant and definitely lacking in quality customer service.
In October 2020, I made an online purchase of a Shay King Poster bed with 2 storage drawers. A few weeks later I received the bed, but it was missing the drawers. I wasn’t worried; I was sure all I needed to do was call and explain the situation. I called several numbers, and waited on hold for 15 minutes. After 15 minutes, I got a voicemail message stating that I needed to leave a message and someone would return my call. I left a message. No one called. I tried several different numbers that I found on the online website, and each number had me on hold for 15 minutes and then this same voicemail message.
After two days, I tried again, with no luck. I then reached out via the chat function on the website. After an entire day of waiting to be helped on the chatline, I had to close it out because I was leaving work. I was waiting in the chat 7 hours with no help. I tried the next day and eventually after several hours, was assisted. I explained the missing parts, and was told they would be shipped. I received the drawers on November 20, over a month after I had ordered the bed.
This is not where my experience ends, however. I received two drawers, yes, but not the parts that the drawers slide into or that attach to the bed. I couldn’t use the drawers without the entire assembly. Again, I reached out to Ashley. I tried calling several times. No one returned my calls. I tried the chat function. That person gave me yet another number to call. Again, I could not reach a person, and no one called me back.
Desperate, I tried the chat function again. By now, it was January 5, 2021. I was told the parts had shipped and would arrive in a week. Great! I requested a tracking number. The person on the chat replied vaguely that they didn’t have one and it would be emailed to me when they shipped, which was a contradiction to their first reply, which told me they had shipped. The person on the chat then told me that the request had been sent to UPS, who would deliver the parts, but that they hadn’t actually shipped, and when they did, I would receive an email with a tracking number.
Which brings us to today, January 19th, two weeks later. I still had not received a tracking number or the parts. So again, I reached out via chat. After an hour, the very helpful representative, who had to call the parts department in order to track down the parts, provided me with an order number and has promised the parts will ship out and I should receive them in 10-14 days. This is wonderful, and I appreciate this representative’s customer service and tenacity. However, I wanted to make you aware of just how much time and stress this entire process has cost me.
In my opinion, no customer should ever have to make more than one call to get helped. And they should not have to search and search for help. They should always receive a call back and when mistakes are made, someone should immediate make it right and apologize. Maybe offer a discount or coupons, but this is not what I experienced.
Ashley is known to have good furniture at affordable prices, which is why I have purchased so many items in the past. However, this experience has been so difficult that I don’t know how I could spend my money at Ashley again in the future.
I know you are a busy person, but I would greatly appreciate a response.
Thank you for your time
Elizabeth Brown
Recently my wife and I visited the Ashley Store in Rockford, IL. looking for recliners with lumbar support. My wife has arthritis and back issues.
We met the salesman {BEN} who was very friendly and showed us the various recliners they carried.
The problem/issue is one of the recliners my wife tried out apparently has a battery in the chair, we both though it was electric. My wife sat in this chair and had it in the recline position, when she went to set back up the chair would not allow her to go back into the upright position.
Ben the salesman then mentioned to us that the chair has a battery which operated the chair and that there was an alarm to notify when the battery was low, which he didn’t know why it wasn’t working.
When I asked if he please plug the chaair in so my wife could get out of it, “BEN” laughed and said it was impossible since there was no electrical outlets in that part of the store.
It was very hard on my wife to get herself out of this chair in that reclined position with her arthritis and back issues.
We purchased our complete bedroom set from Ashley in Rockford some years back and have thought very highly of Ashley.
This incident was unnecessary to happen and my wife suffered pain for it. We both thought it was very unprofessional that the salesman laughed when he said that there was no electrical outlets in that part of the store.
We both weren’t happy with how my wife was put into a position of causing her additional unnecessary pain.
I purchased furniture at the Ashley Store in Joplin, MO. I was told it would take 10-12 weeks. I am now going on 16 weeks without more furniture. It is almost impossible to reach them by phone. I will stay on hold for 20-30 minutes. Each time I call, they tell me a date that my furniture will be ready and it is never ready on that date. Last time I asked for a Manager. They could not get a Manager on the phone with me but said the Manager would call me. I undertand these are difficult times but there is no excuse for not calling someon back. It appears no one at this store has any pride in what they do. Iam just looking for someone to follow up with me. You can’t blame that on COVID
I would not buy my dog a leash from Ashleyfurniture.com Their customer service department is a flat out joke. All they can do for you is say, and I quote, “ oh I’m sorry that is not my department, call this number or hold (for 20 minutes only to be disconnected) and let me transfer you, only to be told, oh I’m sorry this is not my department let me transfer you.” Over and over no matter how many different numbers I called that I was given. Honestly, they have 4,000 dollars of ours, delivered a sectional without the end pieces and after calling for 7 days no one can tell me who to contact to get the remaining furniture pieces. I did find out the sectional has been discontinued so I guess they are so incompetent they just delivered what they had left in the warehouse. Incompetent rude disorganized THIEVES because they have my money however, I do not have what I paid for.
iNV. 682001733 My couch purchased on 10/9/20 was deliver today (outside the contract of 10 weeks). It is broken. It is a recliner and neither recliner functions properly. Neither is secured properly and lift off the floor causing you to fall to the ground. The one headrest remote does not work at all and the outlets inside the console as well as the USB do not work. I want service but am being told that someone will call me in 7 – 10 days. This is unacceptable.
I am not happy with the type of chairs they sell because it is defective and they do not want to fix it at the branches
Good Afternoon Customer Care, Hoping all is well & that you all are staying Safe &Healthy. My father & I went into the Baltimore Region Store that’s located in Rosedale back in October 2020. We purchase a bedroom set & living room set. Our tranaction consist of cash, credit & financing. I received a phone call mid- December stating that our purchase will not be available to mid- January. I then called the Rosedale store early January 2021 to check on the delivery status of our purchase. I was then informed that my purchase was put back & is now out of stock due to the financing being expired. I am not clear on how the financing expired & why are we being penalized for it? I just purchased a new home & I wanted to do business with Ashley to insure that my house is furnished with quality products. I an very UNSATISFIED with this whole ordeal. Please inform me on how this can be corrected?
Name: Inga Drewery
Address: xxxxxx Garrett Court Owings Mills, Maryland 21117
Contact Info: Loveislxxxx @comcast.net
(410) 215- xxxx
Thank You In Advance Inga
We purchased Dining Room Table and Chairs-We have had nothing but issues-the chairs are breaking, the leaf doesn’t even fit-apparently the 5 year plan we paid for you no longer use?? We want a new table or a $2308.29 refund-if fact this warranty is still good was a 5 year warranty
I am going to order both a bedroom set and living room furniture from Ashley. I asked if I could get the dual loveseat with a console but without the drink holders. I was told probably not. The drink holders look so cheap, are plastic that will scratch, and I do not want them in . The Fort Atkinson dealer will be calling in to find out if you will make a love seat without these drink holders. If not we will have to look at another brand. Please see what you can do.
Ashley lies and lies and lies!!!!! They don’t tell you about delays, they don’t call you to cancel your delivery, they lie about everything from the time you walk in the door! I will NEVER EVER use Ashley again and I will NEVER EVER recommend anyone else does either!!!!
Ordered a dining set for my mother for her new apartment in November. After waiting three different days for delivery, and assured by Mohammed in your victorville california store that it was in stock, the facility was then closed because of covid. I then requested cancelation and refund on my credit card was only offered 40% had to appeal to card company for difference. I will never enter this store again. Was promised $200 in gift cards for the inconvenience never received that either. Will shop elsewhere for my living room furniture we are about to purchase. Thanks for nothing! Michael percy
Hi I have spoke to 5 reps and 4 varies supervisor of both customer care and finance. I have an brandypolsxxxx @gmail.com with a statement stating that if I donate my chairs then I would be manually issued a check since my card is closed. I just spoke a rude supervisor who refused to give her name. However she is the last fiance supervisor I spoke with just 20 mins ago. She was supposed to transfer me higher up and instead I was on hold for 20 mins only to be told no and hung up on. My card is closed and I just want my chairs.
We purchased the Boulanger counter height set last year. We have 3 adults in the house and are very careful with furniture. The table top is peeling . We purchased through Curley Furniture in IL. They offered to try to do a repair , but I feel that will not resolve the chipping . It is a smaller area now, but just by gentle cleaning, it has the potential to spread easily. Please advise
I would like to receive all of the furniture I purchased (paid in full) in November 2020. I’m now being told it won’t be delivered until March 2021. I have NO furniture in my home and would like the order I’ve paid for delivered. Expected delivery date was 01/05/2021. Just simply would like a real answer if the furniture I paid for will ever be arriving? Do I need to purchase furniture somewhere else so we have somewhere to sit in our home?
The unprofessional and careless rudeness and misinformed information from your delivery warehouse is terrible. at 1-866-787-7930 (amber and Courtney csr rep; I was misinformed by the store in lou, ky Jefferson st location. I purchase a expensive temper bed, was told that the old mattress would be removed from my home. the rude and irate rep who hung up on me stated that is not there policy refuse to let me speak with a Manager and refuse to give names. and refuse to transfer the call, I callback then Courtney answer and kept me on hold for 20min dilbertly so I can speak with a manger. If this is how this company handles customer services. I will not be purchasing another item again. The manager at the location did not tell me that was the rule about the old mattress, and did not tell me that was policy. I am very very upset of how your warehouse csr takes calls. I want this matter handle and I cant believe the unprofessionalism of your reps.
I went to Ashley Furniture online sales site to purchase a living room cocktail table. I clicked the button in the lower right hand corner to have an online attendant to assist in purchasing the order. I typed in exactly what I wanted to buy and immediately received a written response from the sales person. I successfully purchased the item. I received my receipt via email immediately after purchase. I proceeded to print a hard copy for my future reference. Three weeks afterwards, I received an email from Ashley Furniture Warehouse indicating your purchase has arrived at the warehouse and to set up a date and time for delivery. I called the toll-free number given in the email and requested to pick the item up directly the next day. The representative on the phone said that’s not a problem. I will set it up so you can pick it up yourself tomorrow. Fine. I traversed 50 miles to pick my item up and the assistant at the drive thru window asked for my receipt. I promptly put the receipt in the pull-out draw. I sat for 15 minutes with no communication. The drive-thru window assistant (Janet) sat back down at her. I blew my car horn after 10 more minutes to find out why it was taking so long. She got up from the chair and approached the window and said, “I don’t know why it taking so long to get a response from pickup.” So, I waited for another 20 minutes. She came back to the window and asked me if I placed this order on-line. I said yes. I just spoke with an Ashley Furniture rep on the phone who explained to me that from what she can tell my item was right there in the warehouse. The window assistant comes back and said, “I cannot release this item to you.” I asked, why not. She explained, it appears you have not paid any taxes on this. I asked to speak with the warehouse manager. She explained, “He’s in a meeting and will not be available for the next two hours.” Well, needless to say having driven 50 miles to pickup my own item, I was frustrated. If Ashley Furniture Online Sales did not assess tax, I feel it’s their mistake, not my mistake! I paid with the understanding that what I purchased was all transacted by Ashley Furniture Store. When I signed of on the online purchase that constituted an agreement between both parties on the purchase. It’s poor business to return later and invalidate my order while at the same time hold onto my money. What kind of business is this? I can assure you that I do not intend to make any purchase or carry-out any business with Ashley Furniture. I believe the most important thing is the customer service received at the drive-thru window with the assistant (Janet). It was unprofessional to have me sitting for over an hour with very little information about what’s going on. To top that, you then tell me that the warehouse manager will be unavailable for the next two hours. Never have I been more humiliated while making a purchase. The Ashley Furniture Warehouse Address is xxxx Green Park Drive, Green Park, MO 63123
I purchased a sectional sofa from Ashley Furniture in Brentwood, TN. on November 21, 2020 (Sales Order 0155406319). I decided to purchase the sectional because I was told by the salesperson that it would be in around December 10th. When I called customer service on December 11th, I was told that the sofa would not be in until February. As a result, I canceled my order on December 11th and asked for a full refund to my credit card. Since then, I have called the customer support line on three occasions, visited the store on one occasion and yesterday I called the store, all in an attempt to get my refund. In December, I requested that a member of management from customer service give me a call about the delay in getting my refund. Unfortunately, I never received a return call from management. Yesterday, when I called I was told that I had been mistakenly given a credit to the store instead of a refund, and that the $1,190.78 would be credited to my credit card account. It has been almost a month since I canceled my order and I still have not received a refund of my money. This is, by far, the worst experience that I have ever had with a retail store. I am very disappointed in my experience and I do not plan to ever shop with Ashley Furniture again.
My Fiancée Suzanne Hanna and I are very upset that our fireplace entertainment center arrived broken. We were told we would need to wait 3 weeks to get replacement glass shelves. We are not happy at all! How are you going to fix this situation? (4775 Gardenia Street Oceanside, CA 92057).
I finally purchased an accent table that I have wanted to a year. You can imagine how disappointed I was when I found parts delivered were defective. I called customer service at HQ and was hung up on twice. One of the staff was a customer service supervisor and not once did the return my call. I finally called my store-disconnected yet again. Called again and spoke with Destiny Moore in customer service. She walked me through the process and provided me clear direction and resolution process. I was so amazed by her professionalism and customer care! She was amazing! She processed the order for the correct parts and informed me I would receive them with in 5-10 business days. I wish you employed more staff like her. You almost lost a customer for life.
I purchased an ACCRINGTON SIGNATURE sofa on 10/29/2020 on the Invoice (#1084) it states delivery on 12/5/2020. MAYA FURNITURE says it cannot deliver it because ASHLEY in WI. is closed due to the pandemic, Are You or are you not able to deliver my sofa to here in South Amboy NJ 08879 to MAYA FURNIYURE, 49 Victory Plaza, South Amboy NJ 08879. phone 973-563-xxxx.
CUSTOMER ID KUBILEOS6ZC7 Date 09/07/2020
I purchased from Ashley Furniture in Daytona Beach on 9/7/2020 mattresses 2 items # 2717231M and 2 motion bases TXL item #75486020A. They were delivered 10/9/2020. One of the bases looked like it was a repack for parts were missing and the vibrating part did not work properly. On 10/10/2020 I called Ashley Furniture to replace the defective base. They gave me a case # 02081888. Made numerous phone calls to Ashley Furniture and they said they were going to replace the base. The next phone call they said they were going to give me a refund on the base and on the third phone call they said they were going to fix the base which I did not agree to I want the base replaced with all the parts. It is now Jan. 4th. 2021 and Ashley has done nothing or even called me. POOR SERVICE.
Lorraine Kubinski
xx Curry CT.
Palm Coast FL 32137
386 775 xxxx
Well I have a rant and that’s with Ashley furniture I went in October and purchased a couch and was told it would be in December 19 I called on December 18 to see what time they would deliver my couch on the 19th they informed me at that time that they did not have me down for a delivery and it might be the end of the year before I get my couch.  No one from the store called to tell me my couch wasn’t going to be delivered I had to call there it’s right on my bill of sale to be delivered on December 19. (I know things are slow with Covid) On December 22 I got a call from Ashley furniture regarding my couch telling me that it may not be in until February then on December 23 I get a call from Ashley furniture informed me that my couch has come in they could deliver it on Saturday, December 26. On December 26 in the morning I got a call telling me that the couch will be delivered between 12 and 1230 well at 2 o’clock I called them because my couch had not come and they informed me that my time slot was 12 to 4 which is not what I was told , when the guys got here at a quarter till five to deliver the couch they cannot get it in the door there’s a couple things I could’ve done but they didn’t do that they just said we can’t get it in the door and what do you want us to do about it. I told them to take it back to the store I got on the phone with Ashley furniture told them what they did but they couldn’t get it in the door I was informed by Ashley furniture that they took a picture of my doorway they could not understand why they couldn’t get it in the door and I was told that they would bring it back that evening no one came back and the woman also told me to call her first thing on Monday morning(which why do I need to call her she should be calling me). Monday morning I called Ashley furniture the person I talk to on Saturday was not available of course I spoke to another gentleman and I told him what happened and what were they going to do about it and he said that he could refund my money which would be a credit to my credit card that’s paid off. I told them to cancel my order and credit my account a few minutes later after I got off the phone I get a call from a guy name Dave he asked me if I would explain everything that had happen. He ask if I would come in Saturday look at their inventory and see if I could find something else that I liked and they would make it right with me. I went in today and Dave came out to speak to me he act like he didn’t know what I was there for he was kind of arrogant with me I asked him what they were going to do for me for all the crap they put me through and he said well already did we had to pay to have the couch shipped here we had to pay to have the couch put together (how is that my problem) At that point I told him to credit my account and I won’t be shopping at Ashley furniture anymore nor recommend Ashley furniture to anyone very disappointed in their customer service very disappointed in this person that I met with today. I told them I was not going to give them a good recommendation anywhere.. I was at the Ashley furniture on Dublin Granville Road major disappointment 
We purchased over $20,000 from Ashley. After 3 months and no mattress for our bed I agreed to take one that had been discontinued …..the only king size in the warehouse. It has NEVER opened out, still totally flat on corners. I’m told you won’t be replacing it. My husband side requires a foam wedge under his pillow to sleep. Thank you for looking into this issue.
I have made several attempts to get an ETA on my purchase.ABSOLUTLY no cooperation at all from the store in LABURNUM SQUARE IN RICHMOND ,VA. It has been several calls and several days and not even a courteous call back!! I was warned by other customers. once my purchase is complete I will cancel my credit card and most likely not be a return customer. Just terrible management!!!
I purchased a dinning room set over 10 months ago and still haven’t gotten one with no problems. They have been to my home about 10 times either something is broken, damaged by the person bringing or wrong piece. The delivery department send young people and they don’t want to do their job and report back lies, the last one which is today that I said we had covid. I am so upset because first he lied and secondly they left a damage China cabinet in my home. They did not want to do their job, left the China cabinet in middle of the floor along with the chairs. I am a senior citizen and cannot move any furniture. I am so disappointed in Ashley Furniture and my next step is calling our local channel news to see if he can help. I have been more than patient with you all and after 10 visit to my home it should have been corrected and it is not. I would like to hear from the owner of Ashley Furniture in Charlotte, NC ASAP
Please have your star stop lying to me! We bought a sofa and loveseat to be delivered today, which they did but forgot to tell us the loveseat won’t be delivered until AT LEAST Jan 5th MAYBE! Why didn’t my sales person tell me this when you took my money? Why didn’t customer service tell me that for two days to confirm OR LOSE GETTING IT DELIVERED! Your GRT is useless. They’d be better if they’d just answer the phone, but they don’t with any sense of urgency. Perhaps they’d be better working for McD’s cause they will t helping you! I’d like to renegotiate the price on my order based on the frustration factor alone! We have 3 bedrooms to redo so you’ll definitely get some of your money back, MAYBE (I’ll play your game now!). Call me 713-899-xxxx, I promise I’ll answer!
I total agree I’m going through the same thing with the Pineville NC stire
On 11.19.20,I put in a request to have my Storage Cabinet with bin, to be rescheduled to be delivered to 95 ne 159th street,north miami beach,fl33162,it has not arrived ,I have not received an email, informing me, about the hold-up, the order# is 725004310942. I was told it would arrive in 48 to 72 hours, nothing has happened.
I have been waiting since August for my furniture. Your delivery people came to my condo for delivery today and left with my living room and bedroom furniture. The doorman went to let them in and they were gone. If there was an issue they could have called me as my home and cellular phone is in my records and we were waiting for them to come up. I have many more complaints like the delivery of a mattress without the bed. However, I just want what I have paid for. I have been calling all day and I’m still waiting for a callback. I understand COVID-19 has affected business but to be at a location and not wait for someone to let you in the building and not call the customer is poor service and obviously they did not care about the delivery or the customer. I will not be recommending your store.
Malay, I am very disappointed with Ashley.
I would like for your boss to give me a call on my cell at 708-536-0589.
I placed my order for my sofa in September. I have been rescheduled 3 times.
I was supposed to receive my order last week before Christmas. I was told that one item wont arrive until Feb.
The other item was damaged when they arrived.
So again, I have taken a day from work and haven’t received anything.
I haven’t even received a follow up call regarding when the damaged love seat will arrive. Totally unacceptable business practices.
I attempted to file a corporate complaint and was informed that this store is not corporate owned.
I have been a loyal Ashley customer for years, but will never do business with this location ever again.
This experience has been very disappointing.
Ashley home store and furniture is HORRIBLE!
I purchased a new bedroom set and i was so excited to get it! I finally received half my order 2 days before Christmas! The assembly team came to set up the furniture they left and once i was able to exam it more the head board was uneven by a few inches, missing bolts in the bed making it movable by just touching it with my finger & cracks in the slates on the bottom of the bed!
I wasn’t able to use my bed at all bc i didn’t even receive a mattress on top of that! The mattress got lost in transit and wasn’t able to be tracked. On top of that the night stand wouldn’t arrive for another month or 2.
The best part is I’m sleeping on the floor right now and I’m almost 8 months pregnant and supposed to be on bed rest due to being high risk!!!!!
Iv called customer service multiple times. Literally over 15 times in about 3 days. Sent emails and proof of damage. I called literally hours after the assembly guys left after installing my bed to say I’m unhappy with the product. They customer service person wanted to keep the sale so they said they’ll fix the problem by sending a new head board, nails and slates to fix the problem.. I said fine bc i wanted my furniture. Without receiving any follow up emails after the phone call or even a phone call i called the next day furious again. To get a run around transferring me from department and department. Finally i asked to speak to a supervisor which they refused to transfer me to bc “ they were busy”. Not one supervisor called me back to follow up still. Finally after so many transfers to how many different departments a manager gets on the phone to tell me that there’s nothing they can do and i need to keep the damaged furniture without a mattress and with night stands. What good is furniture i can’t use with all the parts?
Then he proceeded to tell me the store policy saying i need to cancel within in 72 hours! First off i tried to the next day after i received my order so that was less than 24 hours and on top of that i tried again sent emails of proof of damaged items and cancel within 72 but then one day was a holiday so all corporate stores are closed so technically the following day is a business day and i tried again to cancel! I tried within 72 hours!!!!!! Ashley corporate has horrible horrible customer service and should not be in business! I have no idea how they are in business still. I thought i was making a good investment with them and i was so wrong!
We bought furniture a year ago and both times our delivered item were incorrect …..we have had multiple conversations with the store in Sarasota that clearly acknowledges we DO NOT have any items from our original date and the item was ordered using the WRONG order number! We have endured so much suffering with this and synchrony bank will NOT drop the charges we have on our account even though we DO NOT have any items !!!
Can you please help us …..we have a recipe from the store in Sarasota clearly stating we do not owe anything and do not have any outstanding items….
I am writing in regards to some furniture I purchased from Ashley furniture in Dayton, Oh. First of all I purchased it the first of November, it was delivered about a month later, the movers were dragging it on my concrete driveway, a sectional-sofas and a dining room table and 6 chairs. The chaise and loveseat were both damaged. I contacted my salesperson, she said it would be replaced. She never explained to me that there were different items to this sectional, I found out online. I contacted her to switch out the chaise for the cuddler, she said fine. I also purchased the chair. I found quite a difference ( almost $300.00) difference in the price. 5his is when the real problem started. Every time I would contact her, she wouldn’t respond. I called the store several times, no answer, I even went there and no one would do anything. I would appreciate if you could help me.
Hello my name is Ramona , I just move to Florida AND decide to shop at Ashley , my shopping became a night mare . please reach out to me .
I have a list of complaints about my experience with you that is quite lengthy. I am angry and disgruntled. I have asked repeatedly via your customer care line to speak with management and been denied. Please contact me as soon as possible.
Morrow, Georgia location is HORIBBLE. Management needs training. My Spouse, and I have imconvenienced. We were told by numerous people we would receive a call back regarding our purchase that one of the receptionist messed up. It’s been 2 weeks no call back, or email. There was no empathy. Management was no where to found. Our order was input incorrectly into the system we waited for over an hour just to make the down payment for the sectional. We were told we would have all of our furniture by Christmas that was a LIE. We’re missing 2 pieces of the sectional that’s on back order. We were not told that during the time of purchase. We were told to come back to the Morrow location for verification when we arrived there NO ONE knew what was going on??? We waited again for a while just to figure out we did not need to visit the store for verification. Management did not come over to introduce themselves, or apologize. No organization at all. Customer service is a 0 across the board. I have never experienced this while purchasing furniture. As of today we have yet to receive a call back from anyone. I would NEVER EVER shop here again. POOR SERVICE. This situation is UNACCEPTABLE, and needs to be fixed IMMEDIATELY. Tina was the only person who went above, and beyond to assist us. She was phenomenal. If Tina isn’t The Manager then she should be!! I’m a Business Owner I would definitely hire her.
I have purchased side rails for a Coralayne King size bed sales order 0135213854 . I have a contract for this to be delivered December 17 th . I have been told by 2 distribution centers that it was in Laverne, TN. And Memphis, Tn. For me to pick up. I have talked to 5 different ppl who have promised delivery, none have called back. I have the headboard and footboard but no side rails. I am angry to say the least. I am very disappointed in your company some of the ppl I have talked to have been rude and hung up on me. I was going to buy the chest of drawers and dresser, but my experience has been terrible. I call and I’m put through to voicemail. Please , Please , email me when you have checked on my order, Thanks Frances Jane Massey.
Hello,
I am very upset with my current situation. I was supposed to get a delivery today and was supposed to be contacted 30 minutes prior to the delivery which was confirmed on Friday when I called and spoke to someone at customer service. When calling today to check in, the delivery driver was at my house given until 11:21 for the truck to wait. I had my mother in law run over (10 min away) who arrived EXACTLY at that time (the delivery truck had left at 11:17 and did not wait! Non the less I never received a phone call that they even arrived! I have never been so disappointed with a delivery. If you had called me 30 min prior LIKE YOU SAID I wouldn’t be in this situation. I feel customer service is not working with me at all with this situation as the fault is not to blame on myself but on the phone call I did NOT receive when we confirmed that someone would be calling you. NO one even called me UPON ARRIVAL OF THE FURNITURE. To say the least, I am extremely disappointed and would like a manager to contact me TODAY. Due to Covid not one email about face masks or if I have been in contact with anyone putting your delivery people at risk. Poorly run company.
We bought a sealy mattress from Ashley furniture, within 2 weeks its broke down. We have a ticket in for them to come and inspect January 5 or 7. Its unbearable to sleep on. We need something ASAP.
Need to make a complaint against Ashley furniture
I visited the Ashley’s Furniture in Torrance, Ca and had ordered a bedroom set on Black Friday 11/27/20. I was told by Sales and Customer Service delivery date would be 12/10/20. I am upset because until now, I was not given a straight answer of a delivery date or a same day delivery. No email was sent regarding my order. I called dispatch and they had no record of my delivery date. I called the store which wasn’t easy and customer service said my order can’t be delivered until 12/15/20. Delivery service comes but ONLY DELIVERYED MY MATTRESS (INCOMPLETE ORDER). I call back again and was told by the Store FURNITURE IS BEING BACK ORDERED. The staff has been unprofessional by lying to customers and not communicating at all. I had to go into the store and hoped for a result but still walked out disappointed. Wasted my gas and time to look for another bedroom set but because of the pandemic delivery service would be January. I witness at least 2 other customers with problems since my visit as well. Also, I asked to speak to the store Manager and the Greeter directs me to Customer Service. The Manager Tony never came to ask what he can do to help me or resolve the issue. All Staff listed who I spoke to could not help nor could they give me a straight answer:
Sales- Daniel and Yvonne
Customer Service- Christian
Managers- Stephanie and Tony
Dispatch Center
Acceptance Now- Angelina
***A horrible experience for a first time customer at this Ashely’s Location***
New mattress smells, been airing out for a month. It is a strong mold or mildew smell that wont go away. We were told to put a cover on it but it still smell. We had to remove from house.
Dear Mr.Todd Wanek, I ordered furniture from your Westland MI store on July 18, 2020 order# 039470xxxx. It’s 7 months later and it hasn’t arrived. I called and was told I might not get it till February. Is there anything you can do to speed this up, my living room has been empty all summer. please reply.
I have had the worst experience with your sales people in Niles, IL. I ordered furniture from Sara in September and was told that the product would be here in November. Due to Covid, I understood the delay in delivery.
Sara texted me in December and said the pieces would be delivered on 12/22. I told her, that I would not be home to accept it. She said that I needed to contact her sales manager Fred. I called Fred on 6, yes 6, different occasions and he never had the decency to return a call.
Frustrated, I went back to the store and was told to speak with Diego Herrera. Diego said he would change the date to 12/29, gave me his card and asked that I email him to double check on delivery. I did and he too did not respond. I emailed him again and again nothing. Seems to be the culture at your store and of your employees.
Your distribution company called me to confirm delivery for 12/22. What? Diego changed it? But he did not do his job. Was I surprised? Not in the least. On a scale of 1-10 your customer service is a 0.
I called the shipping department and asked to speak to a manager. I was hung up on. I called the shipping department again and explained that I needed to speak to a manager. I was transferred back into your general phone system. I waited for 14 minutes and then I was hung up. Are you kidding me? Is this the way you do business? Ridiculous and appalling.
I have since changed the delivery address and have furniture going to my husband’s office. His people will accept it and then I have to pay to have it brought to my home.
It is shocking to me that you are still in business. I have been in sales for my entire career and manage a team of 40 people. I would be fired. My team would be fired and our company bankrupt if we did business this way. This has been the most horrific experience and I will recommend your company to no one.
I am discouraged. For seven weeks I have written, called to check-in and been patient in asking for a call back from the delivery company for Ashley. Damage was done to my new front porch railing (snapped at the bottom) and on my banister in my foyer (chunk of wood taken off and pain chipped). I sent pictures immediately as requested by the Leesburg customer care associate in an email. She promised she would write the company that delivered and I would receive a call back. I kept calling weekly (sometimes multiple times) to check-in as I had not received a call back in now 7 weeks. I’ve left voicemails on the supervisor of customer care at Ashley in Leesburg and no call back. I’ve honestly been polite, patient and trying to just get this resolved. But no one will call me back or even acknowledge an email.
The delivery person became very aggressive when we did not want to accept the damage base. He started kicking boxes around then cussed. His voice/tone and language became very loud and when asked why is he upset? He become violent. My husband then asked him to leave. This was only one driver. The other guy was telling him (Al) to calm down, calm down. At the time he put up his fist as we wanted to punch my husband.
I WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE YOU DO NOT STAND BEHIND YOUR PRODUCT!!NOTHING BUT BAD EXPERINCE WITH THIS PLACE FROM THE DELIVERY COMPANY RIPING MY ENTIRE FRONT POURCH CARPET TO THE FADDING OF MY BEDROOM HEADBOARD .I will be putting pic and comments on google,facebook,twitter and instagram
I went online to speak to an online representative through chat. The first time I had Monica, she refused to answer. I exited out of her chat and rated her. I went back in thinking I could get someone new. I got her again. When I told her what I needed, she refused to help me by telling me to call during normal busniess hours. I told her that I had always used this method of communcation and to have a nice evening. I rated her again. She then popped back up on chat, taunting me, saying “You really like that survey haha”
THis is not a professional way for someone hired to act toward a customer. Once we pay off our stuff, it will be slim that we never return. Sadly, this is the first time we have had poor customer service.
So agree with all these issues. Talk to a customer service agent to hello me then the tech appt gets mysteriously cancelled over and over and over again and then I cant ever talk to the same agent and NO ONE takes my case seriously. ZERO customer service and I am still stuck with broken furniture! I wish I would have read all this before I bought from them! Never again!!!!
I purchased a sofa/loveseat sectional in July from Ashley Furniture located in Waldorf MD and when it was originally delivered the love seat was damaged. Since then, I have been checking in weekly to see about an estimated shipping date and they change the expected shipping date every single time. They have not tried to find another loveseat and claim that it is shipping but from another warehouse but has no tracking number. I paid for the sectional in full so they have had my money for 5 months and I have not received my product. I am sure that if I did not pay for my item for 5 months they would be breaking down my door for their money.
I bought 5 bar stools at the location in Greece NY and I have called and texted several times and I still haven’t been told I am getting the right bar stools I picked. The stools I picked had the wrong tag on it and therefore I received something I did not picked. Either I get the right product or I want a refund.
It’s been 6 weeks since we made our first claim when the furniture we bought was delivered and the “white glove” service damaged our home. We’ve since spent 10s of hours on the phone with customer service, escalations, and third party vendors trying to get reimbursement for the damages. We’ve submitted pictures, estimates, and been told by multiple associates our calls will be returned but NEVER are. We are being lied too and it’s not appreciated, especially with the money we paid. I will continue to pursue this matter until proper actions are implemented, we have been reimbursed, and the case has been handled appropriately and closed. If there is someone at the corporate level that can reply with assistance, please email me back. Otherwise I will continue to find email addresses for senior level personnel until this matter is addressed in an expeditious and professional manner.
This is in regards to Claim#: #02147282
Order Number#: 800570870
Name on account: Katie O’Dunne
Phone: 410-707-xxxx
I’m the fiancé and as Katie is a teacher, I’m easiest to reach. I can be called at: 954-592-xxxx
Hello, i ordered a storage bed, 2 night stand and a dresser October 4th. My delivery was today. I had been checking on the status of my order all of this time. Ashely home store in ofallon mo, as wel as the call center all told me the everything was in except my bed rails. Well my delivery came today and i inly received my bed. This is unacceptable Why are items being sold tat dint exist. I was told several different stories while waiting in this day. The bed is in but the night stands arent, the dresser is in but the bed rails arent, its all here but its not. All the items i was scheduled to recieve where actually in the delivery list! Only the bed was on the truck. I financed these items. Now i have to make payments on items i dont have!
I look forward to a legitimate response Asap!
Kirk L. McPike
1xxxx Lyric Ct Apt 103
St Louis mo 63146
314-465-xxxx
Bought furniture over 4 months ago and still not delivered. I keep getting a run around.
Delivery driver backed into our mailbox and sheered off the post and we need to have it paid to replace
Hi Folks. I have been going through hell trying to get a couple recliners picked up so I can get a refund. Took 3 months to get them delivered and they were not what I wanted. Now. I have been on the phone 3 times at an hour each and have been transferred repeatedly while listening to how great Ashley Furniture is. On hold each time for ever. I can see why the company has a 1.5 star rating. I was bounced back and forth between online and local sales in Grand Rapids Michigan. As it stands right now someone named Trevor in GR assured the lady that called for me from online that the Warehouse would get the proper information from him and they would call me. You understand I am quite skeptical. Can someone from Corporate follow through on this and make sure it gets done? David Zimmerman 231-246-xxxx Park Estates Ln Muskegon Michigan 49442 bigreddxxxx @gmail.com. Thank you.
This location has ruined my Holiday. We ordered a dinette set with server back on Oct. 2020.They promised it to us before Thanksgiving, well a week before Thanksgiving they called and told us the furniture was not goin to be here on the date promised. That put us with no table to entertain our immediate family so instead w had to do go out into the public and putting us at an extra risk of catching this virus going around.
That date would be changed 3 more times with still no site of our furniture arriving. I finally went down to the store to speak to the SM. I was told he was not in and that the gentleman in ccharge was an ASM of mechandising or something like that. I had tried calling the store multiple times before heading down. I tried calling the store for 3 days only to get home office. Home office could not or would not tell me why the store was not answering their phones but ask what my concern was. After telling them my story they replied, you will need to contact the store????? WHAT!
I litterally went into the store while noticing several people including the ASM behind the front desk. I made a call to the store and nobody bothered to touch the phone. I ask the manager why they would not pick up the phone and he told me everyone was busy?????? REALLY!
After finally getting to talk with the ASM he promised me that my furniture would be here this Friday. Just like Thanksgiving we took him at his word and made plans for Christmas. Well today on 12/08/2020 we dreceived an email telling us that our furniture would now be pushed out another 3 to 5 weeks.
I immediately placed a call to home office to complain. I got nowhere with them either. We finally had to cancel our order and cancel another holiday planning due to this Ashley furniture and the managment staff working in this location here in spring tx.
After we finally got the approval to get our money back they decide to let us know that it will now be 5to 7 days to get our money back. They had no problem taking our cash that night but now it will take at least a week to give us our money. So now we sit here with no furniture and no money to go buy furniture because Ashley furniture is holding both.
nI cant believe that a company that says its the biggest furniture company in america treats its customers this way. At the very least they could have offered us the display for our troubles but did they, no. I mean this store did nothing out of their way to try and help us out.
We will eventually get our money back and a dinette set in our home, but in the meantime I will continue to spread this post not only on all social media but also theough word of mouth and local community facebook websites. What is going to hurt this store is I ama local citizen that deals in lots of community subdivisions and have direct contact with several new home buyers. I know first handjust how damaging the web can be and I will get my voice heard. This couldhave all been avoided if the store and the company would just have taken care of us.
You obviously have lost my business but its the future business this store needs to worry about. If I wastreated this way, more of your customers are being treated the same way, and someone needs to speak up. I will not let this rest until I have been satisfied.
I purchased a mattress as bed frame on October 24. They told me my mattress would be in the next day for pick up but my frame would not be in till first on November. So when we went there the mattress was not ready , but they gave me my mattress cover I bought for $109.00 . So they called me again and said it won’t be in till middle of November. I just moved and need a bed to sleep in this was my first purchase at a furniture store. So they called me again and told me December so I ask to cancel my order over the phone on November 23. I never heard anything from them to get my money back I put down. So I called again was on hold 45 minutes, they said they would cancel it. Still no money back so called again same thing. So called in December 4 they told me I had to go to store to get my money back. They also told me I could take the mattress cover back because it never bent opened. When I got to the store Rodney offered to help us. Told him what happened and he said he couldn’t take back the mattress cover , I told him they said we could . He argued with us for a good while. He said he had to protect his customers from covid so I can’t return it . I would like to know who protected me from covid when everyone touch the bag the mattress cover is in . I then asked for the corporate office number he said I could google it . I told him no I want it he said very rudely that I can look it up myself . I will never shop there again worst experience ever, I want my 109.00 back for the cover . My order number is 262524xxxx . Phone 713540 xxxx. Please get back with me ASAP .
I purchased new furniture through the military exchange website back in July of this year… We still have not received our furniture. In the past we have always purchased Ashley furniture… After the run around that we keep getting by both the exchange and Ashley I can’t say at this point that I would ever want to purchase from Ashley again or give any kind of a positive referral to anyone I know… Right now I am starting to think that retaining a lawyer is my next step… When I purchased this furniture the site showed that the product was in stock. And then after completing the purchase showed sold out… We have been waiting for six months now… Is this really how Ashley Furniture does business? I want to speak with Me. Todd Wanek. (785)275-xxxx
I need you assistance, as support at the local level is not working. I understand the challenges this year has produced, but I have a problem with a power loveseat that has issues with the cupholders. They keep cracking and leave sharp edges, which to me is a safety hazard. Please contact me so we can address this problem. Thank you
We purchased or new bed frame and. Mattress Tempur-Pedic mattress on September 5th 2020 it was delivered on November 13th when a gentleman came to deliver it after I looked at it and he was talkin to is dispatcher I told him that there are scratches on the post of the headboard he took pictures that somebody would get back to me and to go ahead & for it on November 16th I went to the Ashley store and Manassas Virginia spoke to Associates there she seen what was said in the system she said it says that it was received excellent I say no I said it was damaged she saw the pictures emailed somebody and corporate as of today nobody from corporate has responded to me this is December 5th I finally got hold of somebody and customer service who was trying to help me I was supposed to get word back Friday December 4th no word I want this resolved or a new bed that’s right I guess I have no choice but to go to Yelp and give the store a very very bad review just like I told my sister do not do not purchase from Ashley Furniture
I bought a $2500 couch was told maybe 4-12 weeks before delivery…but everything is coming in at 8 weeks the manager said. This was September 8th. Since then I have called multiple times and the only answer is get is the date has moved and its due to Covid. The managers have not been responsive and the entire experience is miserable to say the least. We have been waiting for 13 weeks and the new date is Maybe 21 December and then delivery in January. Its concerning that I paid in full with full confidence that I would get my furniture on time and in great shape but apparently the model has changed for ashley. I have bought 7 sets of furniture from Ashley and you have continued to decline and this is the worst. Now after 4 months of waiting without a guarantee of delivery the store told me I can cancel and find something else. But there is nothing in stock so. What is going on?
Doug Barnes bought dining room chairs from Lansing Ashley Furniture Store even though I paid for new ones I got delivered the showroom floor chairs covered in covid-19 disease and a strong urine smell manager Yasir will not return my calls since I’ve already paid for the chairs in full. what kind of store would sell you an item that could possibly kill you, I’ll bet both my testicles they did not disinfect the chairs not to mention they are covered in urine stains and rips
I purchased some mattress and I haven’t been pleased yet. I had a warranty on the first ones and they didn’t want to replace them. After 3 months or longer they decided to replace it. The mattress I got had a bad smell and they gave me some more and they were the same way. All I wanted was a refund or a store credit. I have never been so disappointed. I appreciate it if you correct this or I can shop some where else in the near future. Thank you.
My granddaughter is trying to get a refund for the furniture she and her ex-boyfriend bought., The store in Hagerstown MD. did refund him. However, he is wanted for MURDER, yes murder and is on the run. She is a good girl with a child. They bought this together but only his name was put on the account. The store assistant manager told her to FORGE his name. Seriously? Ccommit a felony? It is so important for them to put this check in her name. She is behind on rent because he left her high and dry. Otherwise, I will have to take out of my retirement to pay for her rent. She is being evicted on Dec.10th if she doesn’t have 2500. He has paid the rent up until now. Can you please help. Thank you. The Grandmother, Shawnna Burt
This place is awful. Ours is so bad that we had to enlist the help of an attorney to try to get the matter resolved. we’ve contacted the store 30 times and have yet to have anyone bother reaching out to us.
Purchased an adjustable bed for my mother who has recovered from COVID. The main reason for the purchase is due to life threatening side affects of the disease which is blood clots and swelling in her legs. Purchase date was 11/14/20, delivery 11/20, frame broke 11/24. Ashley tech couldn’t fix the issue and escalated it to other techs and his manager. It couldnt be fixed. I’ve spent at least 10 hours on the phone with the store Assistant manager. They refuse to just replace the frame, they say they are required to allow Sealy to try and fix it. I asked several times to have the one at my mom’s removed and Ashley deal with Sealy. We have also been in contact with Sealy, the parts after 4 days have not arrived. Ashley’s store policy online says a faulty item can be replaced immediately. Yet the store says they will not take it back. This is no longer an operational issue, it is escalating to concerns of causing health issues for my mom. She has ankles the size of an elephants that need to be elevated to promote circulation and reduce the chance of blood clots. We ensured delivery of the bed the day she arrived at her new senior living home. Ashley has been a nightmare to work with, please help!!! My email scoarxxxx @gmail.com
How do I speak to a manager? We received a call saying our chair would be delivered today. Stayed home waiting for it. Finally at 11:30 called to find out what time it would be delivered – unbelievable. The man said it wouldn’t be delivered because if was damaged??? How can that be? We get a call saying it was being delivered. All of sudden it’s damaged? Sounds like it was sold to someone else? Please get back to me so I know who I can talk to. Order #500078880. Tried calling messaging but can not get thru.
This seems to be there way of business. We took vacation day because the delivery was going to be made between 10 and 1. Five minutes til one we called saying they have not arrived yet. They said they would get ahold of dispatch and dispatch would call us. 3pm still no delivery or call. So call them back now store tells us truck was in our driveway and items were damaged so they were not deliverable. LIARS!!! We were home the entire day. Then, GRT said drivers said they arrived and we refused the order. LIARS AGAIN!!! They were NEVER at our residence!!! The customer service lady basically said we were lying by saying”why would the delivery driver say that if it wasn’t true” that call ended in a disconnect because obviously she was calling us LIARS! We will never ever purchase from this company again! I pray they go out of business!!!
Worst company
Hello,
I tried for over an hour this morning to buy couches but was unable to complete my purchase because my credit cards have a po box for the billing address. Three online customer service agents were unable to help me and said I would be contacted in 5 business days to confirm whether or not I can complete my purchase. This is the worst customer service I have ever received. I shop a lot, and my credit cards have all had a po box as the billing address for 40 years. I was planning to purchase 2 couches for my house and one for my daughter’s house, and your web site will not allow it. I tried three different credit cards which all work at every other store.
I would like to be contacted as soon as possible and would like to have this problem fixed.
Karol Haydon
Terrible service with drivers will not let me return dresser. Customer service terrible took 9 weeks for furniture to be delivered
I live in Grand Blanc Mi. I went to the Flint Mi store. I bought a dinette set in September I was told it would be in by mid October and ready for delivery by early November to this date I haven’t got my order. I went into the store they informed me they wouldn’t get another shipment until December 3rd. This isn’t the way to do business I want my dinette set. Would you please get me my order please. Thank you in advance
Let me share my experience with Ashley HomeStore.
I have been customer for the past 17 years and I just purchased a new house and I decided to order my furniture from them and they told me it will take 4 to 6 weeks for everything to arrive and it ended been 3 months.
Finally the order arrived today and everything they brought was wrong and missing part of the order. Really bad experience I had to sent everything back to Ashley HomeStore because is not what I order. And the manager couldn’t resolve anything or give me a solution I will never order anything else from Ashley or recommend to anyone. Please stay away from this store!
0 ⭐️ stars for this store!
Need to cancel our furniture order, and nobody from the Louisville key store will contact me back. Please cancel our order. Our phone number is +15023370xxxx
I have had the worst experience with you all have been giving the run around when first they told me they was coming one day and waited until the day of to say they wasn’t coming due to order on back ordered which I had taken my son bed apart now he still doesn’t have a bed abs it’s been 2 months abs I’m still getting the run around I will be contacting the local news station and let them know what is going on
I want to say that I know COVID has slowed deliveries. I was called on Thursday November 19, 2020 scheduling delivery of my furniture on November 23, 2020. The furniture never arrived. I called customer services he next day, Nov. 24th at 10:37am and David the customer service rep asked for my number and was going to check status of delivery. He put me on hold and it went to asking me to press number for customer service. I called back a second time at 11:10am and David the customer service rep put me hold hold and it went to rating the service. I have been a customer since 2010. I am disappointed in the service I didn’t receive. I will not be buying any furniture from this company anymore and will let others know not to do so either. I know it doesn’t take too much time to check status of a delivery. You have lost a customer.
I’m writing to express my total dissatisfaction with your company’s ability to meet your commitment.
I purchased furniture on 11/13/20 (order 77881150) from the Laburnum store in Richmond, VA. At that time and on my contract, I was told that all pieces except the chair & 1/2 and the ottoman would be in the following week.
I contacted my sales rep (Greg) again yesterday and was told that date is now the 2nd week of December. I also spoke to your ETA department and was told by Journey that is a “moving” date but as of today, scheduled to be in 12/16/20
Dishonesty is a terrible way to do business. From reading posts on the internet and Facebook, your company is coming up very short in the delivery department and not advising the customer of that before they purchase. Had I known I would not receive any furniture for a month, I would have taken my business elsewhere.
Please contact me at 804 461 0451 to further discuss. If I can’t get my furniture in a timely manner as promised, I would like a refund. Thank you.
Hello,
Now that I am sending this email I am very frustrated and probably you will disregard or not even pay attention at it.
2 months ago I went to the local store to choose my furnitures. I was very happy since all my family has been customers of yours for years and they were thinking to buy again for the new home they are getting now which of course they will never come back after everything I am going through. I made the choice of the furnitures with my boyfriend and asked several times ” All these are available or we need to wait? The order that was placed was scheduled to get delivered after 6 to 8 weeks not immediately but still we wanted to make sure we would get on time because the house would have everything new from Ashley and was empty. The sales representative made sure for us that everything was ready. Well only 1 week before we have the delivery to get done we get notified that a good part of our order (the whole bedroom set and the mattress) was in back order and would be delivered in december but not guaranteed. An order that was placed more than a month before we get notified only one week before delivery where we did all the closing and everything ready. Which doesn’t make sense anything till now. I went back to the store and change the bedroom set more expensive and I pay more just to have everything delivered on time because we were not going to sleep in the floor with nothing and adding this that I am almost 8 months pregnant. I choose the other bedroom set to have it delivered on november 17th where was previous talked about and I receive 10 different phonecalls from warehouse saying that my order was again back order, then that my order cannot be delivered again etc. Going back and fourth without understanding what was going onnnnn finally they come on 17th to deliver. Butttttt they deliver the wrong dinning table. I call the manager of the store to see what I should do. she talks with the delivery guys and tell them to get the table back and advise me for not accepting something that I didnt order. I refuse it and the delivery guys dont want to get the table back, slam the table in the floor set up the bedroom set in completely another position from what I wanted telling me that as long as they set it up thats all matters they dont care if I like the position of furnitures or not slam the door of my house and leave without me signing for anything. So till now I have a bedroom set in the position that delivery guys wanted not signed anywhere for anything what was delivered and with the wrong dining table. I call again the manager and I say I dont care about anything anymore I just want my table for what I paid for and get this table back and I never want to see ashley again in my life. The manager tells me that the exchange has been scheduled on 11/24/2020 for the tables and they will let me know for the time. I received a message yesterday telling me the delivery is scheduled between 3 and 7. I make arrangements with my job to get out early and I reschedule my doctor appointment to be on time for the delivery. And I am at work and just received a text message saying that order will be processed between 10:30 am to 02:30 pm. I called to ask what was going on because I am not home and I wasnt told for 2 different times and first representative hangs up the phone with me. The second one tells me that they will pick up the table I have between 10:30 and 2:30 and deliver the right table between 3 and 7. Without any notice before at all that was a pick up scheduled . All I got notice before was only the delivery for 3 to 7. So am I supposed to wait from 10:30 till 7 pm for the exchange? Without any notice at all before? Is this acceptable? Do you think this is the right customer service for this company? If my parents were getting ready to make the purchase of furnitures in december for the new house with Ashley now of course they dont even think about to come there and to buy. I have been disturbed in my condition so much for what? For an order that I paid and people that work at ashley treat me like I am getting for free? Treat me so bad that I have never been treated before. Hanging up the phone on me and talking to me like animals? For furnitures that I wanted to enjoy for the new house I have to go through all these because people dont know how to do their job? I have been working for years and years in customer service and I have never seen a service like this never before in my life.
My name is Anisa Bardhyli and my phone number is :941-586-xxxx. If the lines are recorded lines you can very easy prove everyphonecall I have made from my number and verify if what Is said is true.
website will not accept my order…called headquarters # and was told that problem caused by different shippiong and billing addresses…was told yesterday that my account would be fixed within a couple of hours…as of today still not fixed…very frustrated!
Purchased furniture in September. It arrived mid October but we were not able to be here to receive it. Re scheduled delivery multiple times. Now they are saying February for delivery. No one will tell us where the furniture is that was in town. If they gave it to someone else, then where is the furniture they were to receive. No one will talk to us. The manager is not helpful. They will not give us to the regional director. We are very unimpressed and have been very patient. Please call me at 503484xxxx. Thank you Jeff
Ordered furniture paid cash 3 months ago. Have made multiple phone calls told something different everytime. I want my furniture or a refund TODAY.
I purchased a dining room set and was assured it would be here for Christmas. The delivery date was scheduled for November 29th. When I called today for an update, I was told it would be delivered by December 29th. We weren’t even notified of this change. Now, it’s to late to get the table we need or want for the holiday. I was assured it would be here in November. David our salesperson promised us several times it would be here in November. I would have never ordered it if I knew it would arrive after Christmas. I turned down several other options at other stores because it would not get here on time. I am amazed at how nonchalant everyone has been about this issue. This is not only extremely disappointing but jus NOT OK. If this is how Ashley Furniture conducts their business, I will not be visiting again. The whole process was handled very unprofessionally. I am extremely disappointed. As a professional, I pride myself on caring about the people in my care, it was obvious today that my problem is of no importance to your staff.
I’m very disappointed with your customer service response. I bought a leaving room from your store in sterling Virginia less than a year ago, and already had staples popping out. I called customer service to complain, I was told some will come to check it out. It took a month to send someone and when he came he said Someone has to come fix it. I told them I have kids in the house and it’s not save especially for my one year old. I have been very patient with your company until today when my 6 year was hurt by the staples from the sofa. I need answers and I need them now or I will be filling a complaint with the better business bureau. If It was a white family, I bet it won’t take this long to take care of this problem. The next time you hear from me would be with the better business bureau.
This is now my second time trying to reach anybody at Ashley. Cancel order and pick up the 1 nightstand they dropped off. This is the worst customer service and vendor I have seen. My order number is #055499xxxc. Why is it that no one responds from Ashley furniture. And the store manager is useless and doesn’t respond either. Terrible!
I’ve been waiting for more than 3 weeks for someone to come pick up a damaged table.
I cancelled the exchange and then I cancelled the entire order and I’m still getting charged for a table that is still sitting in my garage. I can’t get a refund until the table is picked up!
This has been going on for almost 3 weeks already. Every time I call customer service I get transferred 3 or more times!
On Thursday I spoke with who I was told was a supervisor, she told me someone would reach out to me within 24-48 hours and no one has contacted me.
I don’t understand what the hold up is. All I want is the damaged table to be picked up so I can get my refund. Two of the chairs have been picked up. I’m waiting on the refund to my account on that also.
This has been the absolute worst customer service experience I’ve ever had.
I”m about to contact the Better business bureau and then contact my lawyer if this isn’t resolved.
My name is Michael Willis. I purchased furniture on Oct. 12, ’20 at your store in San Antonio, 12493 IH 10 West (store #203) as our son is moving out into an apartment. Sales Order (2035185688). We were specifically told the furniture (bed, couch) would be delivered on Nov. 10th. The total bill was $4738.57. The sales person was Stephen Agostini. We did not hear anything from Ashley, so my son called on the 9th and was told the delivery was scheduled on 11/18. It just did not seem right, so my son and I went down to the Ashley store to inquire, talked to a manager, Pete. Pete stated the furniture was scheduled on the 18th, but did ask why no one contacted us as we were expecting the delivery on the 10th. Our son signed a contract to move in on the 10th. If we would have known, he could have delayed the move in and saved some money. So, Pete waived the delivery fee for our inconvenience, and was told he would waive the 10% cancelation fee if the delivery did not make it by the 18th. Pete also committed to call me to confirm the delivery on the 18th, which he never did call. So, a few days ago our son was contacted to see what day he wanted wanted the delivery, “strange again”. He ask why he was not receiving on the 18th. The Ashley representative finally told him he would get the delivery on the 18th. Everything still not adding up. I went to the Ashley store today inquiring again about the delivery, looking for Pete. I was told Pete was not there but on his way. I ask for Michael Christman as I was told on 10-12 that he was the manager. A man approached me today while I was in the lobby as ask “how could he help”. I ask if he was Michael Christman, he was not wearing a name tag as others in the store were. He again said , how can I help you. He also wanted to know how he got his name. I informed him that one of his people gave me the name, he seemed to be challenging me on that. I told him again, I wanted to talk to Michael Christman about a delivery issue. After going back and forth, he finally told me, “he was Michael Christman, a manager. I felt during most of the conversation with this manager that he was very condescending, not necessarily rude but definitely not someone I felt was going to solve the issue. I provided him a copy of the Ashley furniture order and he said he would be right back. He came back and told me that the lady that deals with the deliveries was tied up on an escalation, what ever that is but said he had this and would call me between 2:00-3″00pm TODAY. Before I left he repeated himself saying he would call me but said he would call 3-4pm. I am writing this complaint at 7:45pm CT. and have not heard from the Ashley Store. Here are my issues,,,,,,the sales person should not have guaranteed a delivery day if it could not be followed through with. Pete said he would call me to confirm the delivery and he did not call. The person I talked to today (allegedly, Michael Christman) guaranteed me he would call Today, which I never received a call. Pete told me 3-5 bus. days to receive my delivery credit, never got it. This manager, allegelly Michael Christman told me I would receive the credit in 2-3 more bus. days. Look, I have run a multi-million dollar business with hundreds of employees and have dealt with many complexed issues, I get it, things happen. I just wanted an apology for the lack of communication or misrepresentation of the purchase I made in good faith making plans based on what your folks told me. I also had issues around the managers saying they would call me but do not. I really question whether I talked to the manager, Michael Christman today. I just want our furniture delivered when they say it will be delivered. The $200 delivery fee reimbursed is not a big deal, but it is more of a principle now. Unless this situation gets recovered correctly and quickly, I may question whether we shop Ashley again. Regards, Mike Willis 210-663-xxxx
(The order is under our son’s name, Chase Shaner, as it is going to his delivery address, but your records will indicated I paid for it)
I purchased furniture back in July. They said it wouldn’t be in until august or early September. That was fine. Then they pushed it to October, November. I decided to cancel the order on Oct 17th. They said I would have my refund in 7-10 business days! It’s been a month. Every time I call they give me the runaround. I’m going to call my local new station to complain about this store and to let people know that the service is crappy if I don’t hear back from your regional Mgr or any manager
To the CEO,
I purchased my furniture on 9/5/20 and paid in full via cc. I have yet to receive the furniture because Ashley said that their bank has not received the money. I have contacted Chase Visa numerous times and have been assured that the payment is with the Ashley’s Ledgewood, NJ store’s financial institution. I have spoken to the store manager (John) numerous times but can’t get the situation rectified. I just want my furniture, nothing more. I called you HQ customer service line and they told me to contact Ledgewood???
I really need this resolved. The sale number is 1026xxxx.
I can be reached at 973-714-xxxx or email jandolino @optonline.net
Thank you,
Joe Andolino
I ordered a mattress from Glasgow ky Ashley furniture Sept.25 2020 i paid half down at the time .i got phone call from Amanda that works at Glasgow store the 16 th of November 2020 and she told me my mattress was at Somerset Ky, and that i had to pay it off so they could deliver it to my home so i go in the store at around 12pm to pay Amanda took my check the complete pay off and she said they Somerset Ashley Furniture would contact me to set up date to be delivered .i got call from Somerset this morning at 1120 am the lady there said my mattress was on a truck on the way to Somerset Ky we set up a time for deliver for Wed.the 10th of Nov. 2020
at 10 am i feel someone has lied to me . Amanda said i had to pay before deliver that it was Ashley policy Is this so and i have read this morning about all the complains about your stores about deliver i hope i dont have to complain again i try to be honest about everything and i expect everyone to be honest with me
I ordered a mattress from Glasgow ky Ashley furniture Sept.25 2020 i paid half down at the time .i got phone call from Amanda that works at Glasgow store the 16 th of november 2020 and she told me my mattress was at Somerset Ky, and that i had to pay it off so they could deliver it to my home so i go in the store at around 12pm to pay Amanda took my check the complete pay off and she said they Somerset Ashley Furniture would contact me to set up date to be delivered .i got call from Somerset this morning at 1120 am the lady there said my mattress was on a truck on the way to Somerset Ky we set up a time for deliver for Wed.the 1oth of Nov. 2020
at 10 am i feel someone has lied to me . Amanda said i had to pay before deliver that it was Ashley policy Is this so
I want to cancel my order entirely. This is ridiculous. My order has been screwed up. And the manager is pointless. And Someone needs to pick up the 1 nightstand they were only able to drop off. Also your phone is the worst I’ve ever experienced.
My order number is #055499xxxx
Pick up this nightstand and reimburse me my now two deposits. Now.
I understand the current situation we are in right now, but don’t tell me I am getting my furniture in September 23 and here it is the middle of November and no furniture. Every time I get a status they keep pushing it back a month! Very disappointing!
Five years ago we purchased a bed and mattress spending around $3,000+
We purchase the warranty which we’ve done in the past with no problems. Fast forward five years and we try to go in to use the credit for not having used the warranty. First we were told that it had expired as we only had one day to use it. Then we are told no it’s 180 days but you have to spend $599 or more to use it. Several years ago we had a credit to which I went in and used it to purchase a small table with two stools. I paid nothing. The cost of the warranty was the same price as the table. Now I feel like I’ve been scammed and don’t want to go back to this store. I might add that we are looking at purchasing a sectional for the LR and theater seats for the den. But not from Ashley. Very disappointed. If you changed the program shouldn’t you phase it in with new purchases and not one that was sold five years ago?
Where is my furniture ???? i have contacted customer service mutiple times and every time it changes spoke to a sales manager in albquerque nm about this and still have no information or furniture/ sales order #041470xxxx
Hello
My husband and I are so extremely frustrated with Ashley’s. We have tried to be very patient.
We purchased our sofa in the beginning of September and only received half of it almost in November. The other half is expected to arrive on the week of Christmas.
This is absolutely ridiculous! We need our sofa before thanksgiving. We need our sofa before Christmas! If we would have been told at the store that there would be a back order, we would not have placed an order! We would have bought a couch somewhere else.
Please send the rest of our sofa order ASAP.
Thank you
Not happy at all with my Love seat and a couch I bought them Ashley furniture in Kenosha Wisconsin
Especially they are discontinue
The loveseat needs to be fixed and they cannot fix it.
They won’t take it back the couch and the love seat and they are a set and I only have them for 4 months.
Ashley headquarters didn’t help me at all they took forever to answer the phones
Not happy at all
I will not buy nothing there anymore
People ask me about Ashley furniture I’ll tell the people the truth
Please don’t buy anything there that they rip you off I even contact six News from Milwaukee see if they could help us
We ordered furniture in middle of October we’re told we’d get get as early as November first week then it turned into middle of December and today we’re told Jan! My family and I are furious. They lied, we paid up front spent close to $3000, and they have made our experience a terrible one? And I will do my part in bad references of ashly furniture as they have really let us down. They were informed we had company coming and our furniture kept getting later and later, November December and now Jan. Worse of all they insist we cannot get our money back but only store credit after all the problem they caused I’d like this matter looked into. Because we were excited about our purchase we told our aunt she ordered a mattress they called her and said mattress would arrive at 3 pm on such date then after 3 pm they called back saying sorry your mattress will be in next month? I can’t express how furious we are!
On June 28, 2020, I was at your Cherry Hill location and ordered a new sofa and love seat. We were so excited to get new furniture. I had no idea what an ordeal it would turn into.
I understand we are in the middle of a pandemic and orders are being filled slower and delivery is slower. However, the pandemic does not equate to terrible customer service.
When we placed the order, we were told 8-10 weeks for delivery. After 12 week, I called the Cherry Hill store several to inquire. That’s when the ordeal started. I was told it would be available in three week. Four weeks later, I call the Cherry Hill store. Same thing – three more weeks. Again, in four weeks, I called the Cherry Hill store. This went on for a while.
My sofa was finally delivered on September 23, 2020. But where is the matching love seat made by the same manufacturer. No idea. Again, the calls to the Cherry Hill. This time Michael, one of the managers, take my calls and I hear the same excuse. So we go back to the phone calls every 3-4 weeks for an update.
On November 5th, I spoke to Michael who promised me he would personally be calling me on either 11/7 or 11/8 to arrange for delivery the week of 11/9. Guess what – NO PHONE CALL! Why am I not surprised? So I called the Cherry Hill store on 11/10 and I assure you, I was not a happy customer. If the love seat has been discontinued, then be honest with me and just tell me instead of stringing me along for five months. After having to explain everything again, I was placed on hold and my call transferred several times with nobody picking up. Finally someone came back and it was like a miracle – my love seat is scheduled for delivery on 11/15. Or is it? We will see what happens on 11/15. I honestly do not hold any hope getting the call on 11/14 for my 4 hours window nor seeing the love seat on 11/15.
I have worked in customer service for over 30 years. I have a director of a very large customer service team. I train on customer service. In my training, Comcast has always been my example of poor customer service. I have now replaced Comcast with Ashley Home Furniture as the epitome of poor customer service.
Throughout the five months of waiting for a loveseat, whey didn’t anyone ever reach out to me with an update on the status of the love seat? I am the customer who is paying YOU money for a good and a service. Why was I the one constantly reaching out for updates? Surely you have a call tracking system and your agents make notes on the account when customer calls. Surely you have a tracking system to see how long customers are waiting for their items to be delivered.
I will see what happens on 11/14 and 11/15. I am not holding any hopes of seeing the loveseat this weekend.
At the end of all of this, one thing is true: you have lost a customer.
I went to Ashley furniture on greenwood and bought coach and a dinning set, and they Persuaded me to fill out the insurance to cover my dining And couch
And I spent $6500. After 3 months I notice That there were no Springs and the leather cover was not fully around the inside of the chair and there were leaks of the filling inside And the dining set started peeling, I want back to Ashley’s to explain and they said I should call my insurance company and the insurance company said its a factory problem so they couldn’t do anything, so I went back to Ashley to explain and they said they would do something about it and it’s been up to 3 years now and they did not do anything So it feels like I wasted all that money for nothing They said they were gonna call me One day and it’s still been up to 3 years now and there’s nothing They have done I have been going back and kept going and I kept on explaining’s but they had done nothing , I need them to start doing Things It’s like you’re lacking, we have expected it for over 3 years and they don’t call us or do anything to us, we call them and they keep on answering with you have to wait, so we keep on waiting and again it has been upto 3 years and they still have not called back If this problem does not get fix I will give Ashley a badd review So please fix this problem thank you.
We have been customers for the past 10 years and everything was great until our last purchase. We went into st cloud mn store and Ray Drown waited on us, nice enough guy, but worst experience we have had there. He quoted us a price on a sofa and loveseat set, we went up front and done the paperwork like normal. He didn’t show us anything, didn’t explain anything, just was really quick with things. We got home and looked at the paperwork and the price was 450.00 more than he quoted. I called him and didn’t get an answer so i emailed him and asked him to explain things. He didnt even appologize, just said he would give it to us at the quoted price. BUT, he told us that furniture is on backlog for 3 months because of covid but our specific set is only out 2-3 weeks. So the other day we sold our old set thinking the new stuff would be here any day now (sunday was 3 weeks) because thats what Ray said. Now i called and asked where the furniture was, the lady told me tentatively mid December, thats bullx, now we dont have furniture for 1-2 months because of his lies. We have litterally spent over 10,000 dollars in your store through the years but no more. This is how we are treated, my business will be elsewhere pretty damn quick, i will never buy another item from Ashley again
Dear CEO,
I have a very big problem that I am dealing with at your San Antonio store located at 12493 IH-10 West. I bought 2 couches at this store on 1/30/2018 and one of them broke. I am attached all documents. I filed a claim with Montage in June this year and finally got an email back from them on 10/28 after they kept telling me that parts would be mailed to me and kept extending it month after month. They advised me that they are not able to get parts for my couch because it was discontinued and therefore I am able to get a replacement. Please see the letter attached. I went to Ashley on 11/1 (a Sunday) and spoke to a salesman Hector as well as a so called supervisor Jacqueline Goodpaster regarding a replacement. I picked out a couch that pretty much matches the other couch bought at the same time as my broken one but Jacqueline told me that she had to get an approval from the corporate office before it can be ordered. She said that it should be within a week and Hector gave me his cell phone to call him on Wednesday, 11/4 to see if anything had come in. I called Hector at 956-771-2083 which is the number he gave me and he said he was at dinner and would call me back. He never did. I called him several times through the end of the week and there was no answer or voicemail. I text him as well and no response back. I never heard from Jacqueline either. I went in yesterday, Sunday, 11/8 and spoke with Hector again. He said nothing has been resolved yet. I told him that I would like to speak to a supervisor and he eventually brought out Jacqueline after about 40 minutes of waiting. She said the same thing, she has not received back an email from corporate stating that she can let me pick out a couch. I asked her who I could talk to above her and she actually told me that she didn’t’ know. This a supervisor! I asked her for her card and she told me she didn’t’ have one. I asked her how to reach her and she told me that I needed to go through Hector, seriously. I then said I tried calling Hector as well as text him and no response. Jacqueline told me to call her today to see if anything has been done. I can’t wait any longer. I have been without being able to use this couch since June. I feel very mistreated and the staff that I have dealt with at Ashley is horrible.
My next step is to contact News 4 Trouble Shooters to get this taken care of it I don’t get a response back and closure by Wednesday of this week. I need to order the couch this week and pay the difference between the 2 couches.
You can reach me at 210-589-xxxx and my email is swixxxx @gvtc.com.
Thank you for your prompt attention to this ongoing matter. I would like to be able to go in and order my couch this week and have it before family comes over the holiday. I can pick it up at the warehouse in New Braunfels as well.
Donna Bakeman
210-589-xxxx
I am in need of a call back. I keep getting extended dates for my online order #02123993. Twice, the day of delivery has been extended. I have even asked if I can pick it up from the warehouse and was told no. I have paid for this table and VERY UPSET that the dates keep changing and with the rude service that I have received. I can be reached at either 678-707-xxxx cell or 770-997-xxxx
I was in the Henderson, NV store as they had a 3 piece living room set on sale. When I got there they said it was discontinued. I asked them why it was advertised in the newspaper. They didn’t know. I went to the sales manager and he was most unhelpful, telling me they had 1 set in the back and I would have to pay full price. In my book that is FALSE ADVERTISING. Obviously this manager does not want customers. If I don’t hear from you I will take this further as I feel you are misleading people.
Need someone to contact me ASAP. Regarding about my order 854844xxxx
I have been waiting 2 months for a mirror, chair and ottoman. (Bedroom set and bed was delivered). They said it would take another 6 weeks to 8 weeks to get my stuff Are you going to Viet Nam to get my mirror? You have my money for all this time. I want a discount at least!
I ordered furniture almost 6 weeks ago, i was told it would be ready in 3-5 weeks and every time i visit the store or call to find out where my furniture is and when it will be ready i get a different story. i need to know EXACTLY WHEN my furniture is coming and i want everything that is ready to be delivered ASAP or i will be canceling my order
IM LIVID. ORDERED MY FURNITURE AUG 23RD, NOT SCHEDULED TO COME IN UNTIL FEB…WTF. THIS IS NOT OK….I WILL TAKE THIS AS FAR UP AS I CAN GO AND POST ON ALL SOCIAL MEDIA OUTLETS B/C THIS IS RIDICULOUS. THE WORST CUSTOMER SERVICER
I purchased a sectional at one of your locations in new jerse y on July 27th and I have not yet gotten my furniture and local store has no idea what’s going on I have called every week and the last response they gave me was maybe nov 10 . I’m ready to cancel order because it’s now been over 3 months soa-#50000xxxx but I really like this sectional and would like to know if it’s still available ballinasloe collection .
Hi. I purchased a tempurpedic mattress at the ashley furniture emeryville location 2 years ago and when I lift it up I notice that it has dark spots and stains underneath it looks like mold. We are suffering from allergens and my son is being treated for asthma. I spent $6000 dollars for this mattress it is a huge amount of money for it to be giving us problems like this. My son is suffering SOB whenever he has a cough. We are very concern with our health rightnow and I cant bare for any of my family to be gotten sick because of a mattress thats being moldy. I tried to call the warranty department and they would not even do anything about it. I cant believe that I just spent that much money for something like this. Please help me resolve this issue I am a single mother and I cannot afford another mattress again. I just finish paying off the credit card I used to pay for the mattress.
I’m so dissatisfied with the process of receiving my furniture that I purchased in July. Today is November 2nd as of today like all the calls in the past. I’m being told a new date each month. I purchased my home in July and as of today I still do not have any furniture. This has left me in an inappropriate situation and I’m extremed frustrated. Ashley furniture has run several commercials indicating that they will waive the tax and delivery fee on orders and can’t deliver the products. I asked for a store manager to call me. As of today no one has returned my call. My purchases made in the Waldorf store in Maryland. Can somone please contact me, by email with a solution for the inconvenience this has continued to caused me and my family. It has been 4 months and counting. No furniture for the holidays etc.
I buy sofa 7_18_20they dilver sep 30 and sofa have big spouse I call to many time do not respond my phone 559287xxxx
I am a handicapped person on dialysis and bought a lift chair a little over a year ago. The controller went out over a month ago and I have tried numerous times to get replacement. I have gotten the run around every time I talked to store or customer service. I am 85 years old and need help. I have talked to 3 different story managers at the webster, Texas store and get different story each time. Please help.
how can i file complaint about Ashley store and particularly against the store manager.
I ordered furniture from the Ashley store on Stanley Rd in Greensboro nc inJuly. My order was to be delivered in August. I was contacted before the delivery and told all of it could be delivered except for the recliner. They said the recliner would be delivered three weeks later. I am still waiting for the recliner. I have contacted the sales person numerous times. The most recent time I was told the middle of December. I need my recliner. I feel that I am being lied too. I want my recliner. This has been paid for since July. Anything you can do to speed this up would be appreciated.
Where to begin? My review will sound just like the others. I will also be send a copy of this review to the CEO of Ashley, Mr. Todd Wanek in hopes that he will look into the many deficiencies within the company. Multiple (4) delivery cancelations happened to us. Ashley is great for making phone calls asking you to confirm your delivery but somehow it just doesn’t happen. Three times the delivery was canceled because we were told that there was damage noted on the piece of furniture while it was being placed in the truck. It’s great that it was noticed before arriving at our home but all I could think of was the quality of the product as well as the the how transport is managed. The fourth delivery date and TIME was set up with strict requirements for the delivery time frame. The Certificate of Insurance as well as a phone call from me clearly stated that delivery needed to be started no later than 4:00 PM to insure that it would be completed by 5:00 PM. When I called to reiterate this information we were told that the delivery was expected to be around 2:00-2:30 PM. At 4:00 PM (after waiting 15 minutes to get someone on the other end of the phone) we made a call to find out the status and told we were Stop 14 and the truck was at Stop 12. We went to the computer to see the tracking and the estimated time of delivery was 5:15-5:45 PM. At this point we told customer service to just cancel the delivery since the building would not allow it to happen and it would be a waste of their time. At no point prior to our wait was there any attempt to communicate that there were delays. With all the tracking that can be done with traffic and the logistics of trucking I find it amazing that communication is so lacking. At 5:00 PM I called my local store to cancel our order and please issue a refund. Guess what happened next?? At 7:15PM the driver of the truck called to see if we still wanted our delivery. More communication issues again. A good, hard look needs to be done by Ashley to improve their whole business approach.
Eleanor Dunn
I purchased furniture on 12 Aug 2020 (spent approx 3g) I cannot get through to any representative! I have called twelve diff times/ so unprofessional. I have purchased furniture from Ashley many times before, if I cannot get any help I will cancel get my refund and buy elsewhere!! We have a business ourselves.. and this is NOT how you keep yourselves in business! Please respond.
Issue Re: phone charging device not working on sofa
1-I called Ashley in September
2- Ashley transferred me to GBS Enterprise
3- GBS said Tri County will call me with appt date
4.- September 10th tech from Tri County camezzz took pics.. wrote up claim.. said I should be getting replacement in mail
5- it is now 10/13/20 and I haven’t heard ANYTHING from anyone
6- I called Tri County they gave me to GBS
7- GBS tells me they are waiting for confirmation from Ashley and could not give me a date when they would hear back from Ashley and can’t do anything until they get response from Ashley
8- I called Ashley and Lauren from Ashley says nothing they can do I need to contact GBS
So NOW.. I have come full circle! The claim # is 466183. Where is this claim sitting and WHO can or will help or find out the status and call me back? This is ridiculous!!!
My number to contact me is 815-690-xxxx. I would like a call back regarding this issue.
I was delivered a defective piece of furniture and have been trying for 3 weeks to get it resolved. Ive had multiple technician appointments one on september 25 and then a reschedule on Oct. 2 that no one showed up for. Every time I call customer service it takes 45 minutes to get a person and nothing gets resolved. I’ve emailed the guest response team with no answer and have called the store where i bought it in pflugerville, Tx 3 times and no one has returned my call. My next step will be to take the defective furniture back to the store for a refund since I cannot get any customer service.
20 weeks for delivery of a bed and mattress with no communication from the store or the salesperson is completely unacceptable. I should not have to call weekly to check on the status of my purchase. this just reinforces that this company doesn’t care, once they get your money, we paid in full when we ordered, they no longer care about you. BEWARE and don’t waste your time or your money
I just sent an email to Michael Finney on ABC 7 On Your Side to see if he can help us.
What if we all file a claim against Ashley Furniture together. Whether any of us get anywhere with the claim it could get them some really bad publicity. I am willing to put a group of us together and look into the next steps. I am no Erin Brocavich but this is terrible. Ashley Furniture just keeps selling furniture and provides absolutely no resolution to mistakes made by the company. I had one person in Customer Service tell me when the problem I am having with them is resolved Ashley Furniture will apologize very generously with special offers on future purchases. OMG I almost started to cry at the thought of ever having to speak to anyone who works for that company again. So if you’re interested I guess just reply to comment. I’m Meri and as I type this I am remembering a man on some news show used to have a thing where he tells someone’s bad experience with a company. I am also going to look into that. If I remember what that is called I will add it to this. I just think the time has come. By the way I bought a dresser in March , it was delivered broken, they have acknowledged blame for delivering a broken dresser and I am still waiting for an exchange and it is the end of August.
Dear Mr. Wanek,
I am writing to make you aware of my recent experience, and also to inform Ashley that I am disputing your charge with my credit card company.
I purchased a cave warrior recliner sofa on the evening of August 13th, and my total purchase was $2348.62. At the time of my purchase I was told I needed a 4-inch clearance in order to clear the wall behind the sofa. The sofa was delivered on Sunday, 8/16, late afternoon. The delivery people unloaded and completed set up very quickly and did not go through any usage with me, nor did they test the furniture to ensure placement properly cleared the wall. Upon trying the sofa later that evening I became aware that 4 inches was not sufficient, and moved the sofa away from the wall to ensure it was not touching. I also noticed they had left the electrical cord under the frame which was crushing the cord, and did not even plug it into the wall. I have a very small and narrow apartment and after making the necessary placement changes and looking at the sofa in my space, I became extremely displeased and distressed with the purchase and noticeable gap from the wall.
The following morning ( 11:30 AM), less than 24 hours from delivery, I visited the Pinellas Park store where I made the purchase. I explained my situation to store manager (Gilbert) and told him I wanted to return the sofa and would pay for the necessary fees (additional pickup fee). I also told him I would accept credit so I could find a suitable piece of furniture. I was told there was “fine print” that I could not make any returns and the store was completely unwilling to work me. I was also told that had I made the purchase online, I would have received a 30 day return window for the purchase. I further found online that Ashley states they allow 48 hours to make adjustments if the customer is not satisfied. Finally, the store manager told me the delivery people should have gone over everything with me, and that was my opportunity to not accept the furniture. Gilbert said he would check with management to see if there was anything they could do, and later in the day informed me I had no options and was stuck with the purchase.
I read my receipt information and there is nowhere on the paperwork that states final sale. It also states the delivery people are only required to drop the furniture off; this is a direct conflict of what Gilbert told me. Ashley had no downside to helping me out with this request. They would not lose any money over this return as I specifically recognized I would accept the additional delivery/pickup for the item and take a store credit for a repurchase of an appropriate piece of furniture. The store has officially informed me they are not willing to help. I have a sofa in my apartment that looks ridiculous and I will not be able to use this piece of furniture.
Ashley could have resolved this situation very easily, again with no loss on their part, and would have had a happy customer. Instead, they refused to help in any way. At no point during the sale was it mentioned that this sale was final and there would be no options if I was not happy. This is so unreasonable and unacceptable and your company should be embarrassed to conduct business in this fashion.
I need to hear back from a corporate representative at Ashley and hope that someone there has a desire to make customer service a priority to your business.
Philip Aruffo
610-724-xxxx
1560 Central Avenue
Apt. 139
St. Petersburg, FL 33705
Please call me!
Ok sorry ldont speak enghlis yo desde febrero 2020 compre muebles en Ashley y Asta ahora 8 6 20 no me an respondido sobre mis quejas de Los muebles que compre solo Mandan tecnicos Pero salen. Mas defectos en mis muebles les pido que Porfavor me den una respuesta. Y me llamen al 9097497xxx estoy muy enojada . mas aparte El manager de la tienda no da una solution a nosotros Como clientes. Gracias
I am writing to you out of desperation, since I cannot stay on the phone forever or wait weeks for someone to contact me. I have made numerous calls to you and have waited more than 2 weeks for a return call which has not happened. I purchased 4 pieces of furniture, 2 of which do not match. I need Larry Lamb to call me to straighten this out. Your call center is ridiculous!
I bought a motorized chair in January 2019. I also bought a warranty. Trying to get through the the store to see if the motor came in is harder than it should be. I called 3 times. First time was on hold 43 min. I hung up. The second time, was on hold 20 minutes and got hung up on. Never got to speak to anyone. I am currently waiting again and it has been 20 minutes! And no answer. Do I really need to go to the store to find out if a part has come in? I will not be shopping here anytime soon.
I made a purchase from Ashley on 5/10 during the pandemic. It was supposed to be delivered on 6/25. Well, I took off work and no delivery came on 6/2, never received a phone call from them nothing. once I contacted them they were rude and unprofessional. I decided to give Ashley another change to delivery my furniture for a second try. That day is 7/14, I now received a text stating is now being cancelled until after 8/23. Now they want to throw at my face that is due to the pandemic, why open the stores if there was a pandemic? They have my money a good $3,000 and I have no furniture. Worst service ever!!!! Please don’t buy from Ashley save yourself a headache.
No one in the entire company answers phones, emails. Web sites are not working condition. False advertising. No way to find out if the furniture is coming. Even corporate phones and emails are not correct nor does anyone answer. There are message operators on the phone and these are the only voices heard for this company. I will be writing all of the reviews to BBB and my lawyers due to their stealing.
Ashley Furniture is a fraud. I have purchased and paid for my furniture and nothing has been delivered. This is stealing. No one answers phones nor emails. Web sites are not correct. There is no delivery to my area code which has the Joliet store. I intend to call the lawyer today due to your misconduct, false advertising, lack of customer service and stealing.
Worst customer service in the world.. can’t get anyone one the phone can’t get anyone’s attention in the store. A complete use of space and should lend out customer service to some one that gives a damn. I am so angry. No one helps
I purchased a canopy bed from Ashley, it was delivered last Tuesday without hardware. Bed was left all over floor. I went a purchased some parts, the warehouse supplied some, one week later they came out and still not able to assemble. I’m at a loss. We’ve been sleeping on a mattress purchased from Ashley that’s on the floor. The bed is purchased Im paying for it and its on my floor in pieces. Hardware is scheduled to come in, in two to four weeks. This bed is available online, can it be expedited to OKC? Can I get a full refund?
Thomas D Nowland
Reynolds rd. lot 380
Lakeland Fl
863-660-xxxx
Tdnowlxxxx @yahoo.com
12/01/2019
Dear: to who it many concern
this letter to complain letter from service on 6/15/2020 I to make an order this day. I spin the wheel said I got extra 10% off but trying to order it I did not. I was looking at 12 Inch Hybrid California King Mattress in a Box Item: M69751 Color: White Bed Size: California King Qty: 1 Original Price $649.00
Sale Price $360.99 Est. Taxes $26.17 Est. Total $387.16 but with extra 10% off the price is 324.90 with 7% tax 22.74 so price should been $347.64 but it not . I call store been on hold from 5.10 pm gave up at 7;10 pm to talk to the store. I am not happy bad service. I wish to file a E.O. claim for the 10% I win with your spin wheel and for bad service please contact me for I can do so thank you for your time.
From US Highway 98 N, Lakeland Sales 863-816-1330
Thomas d nowland
p.s. Errors and Omissions insurance (E&O), a form of professional liability insurance, is designed to protect employees and employers against clients’ claims of negligence or inadequate work.
E&O policies usually cover legal costs associated with the claim and most or all the ensuing settlement, though a policy may not cover the entire settlement if the amount exceeds the limit specified in the insurance contract. In many industries, lawsuits happen whether the associated claims are legitimate or not. Court costs are normally high even if the claim is baseless and ends in the defendant’s favor.
I purchased a sofa and loveseat in May online from your store. I was sent an email that both were being delivered on June 6. I had my existing couch removed. As the day went on, no one came. I called and was redirected several times until I talked to customer support and the company that was supposed to be doing the delivery. I was told that I was NOT scheduled for delivery and that the items were not even there at their place to be delivered. Now my delivery date is supposedly June 20. In the meantime I have no where to sit but on the floor or one chair of my daughters. Why would your company send me an email telling me the delivery date and then not show? Your prices are good, but this is no way to treat customers and I will not shop here again. I request that someone contact me and make an attempt to rectify this situation, This is completely unacceptable. I also have a screen shot that I can email to you showing the delivery date to be the 6th.
Hello. I have been trying for days to get a hold of someone over telephone and online with no luck. I did get through yesterday with someone and they disconnected me which i felt infuriated because it takes forever to get through to anyone. I ordered a coffee table and the UPS driver dropped it and stated it was extremely heavy. When we finally opened the box the table was cracked really bad. I am trying to return it and I can’t get anyone to help me to save my life. I thought that by ordering online it would be better but it has been a nightmare. The fact that someone disconnected our conversation shows they didn’t care enough about the situation. Can someone please contact me as soon as possible so I can’t get this table returned.
I have had an experience of a lifetime with this furniture company. They hire 3rd party drivers to make deliveries and they are allowed to run over your mailboxes and leave without saying anything. I have spoken with so many people, but nothing has been done. Each one of them just pass the buck. This suppose to be a reputable company, however, they treat people like nobody’s. I was home minding my own business and their driver came on my property and backed into my mailbox. I couldn’t get my mail on Saturday the following day because there was no mailbox so I had to wait all day for the mail-lady in order to get my mail. This company is a joke. If I were anyone, I would find another place to purchase my furniture because they don’t give a dam about you and God forbid you to have problems with them. You want be able to contact anyone, they play games. Also, I have driven different places trying to find that driver with no luck.
I have contacted everyone I know about your third party delivery driver destroying my mailbox by backing up in my driveway to deliver furniture that wasn’t mine. I would think you all are a reputable company and would resolve this situation ASAP. Your driver did a hit and run on my property and never stopped. I have spoken to many people from Ashley with no results. I’ve even driven to your Stone Crest store and your distribution center in East Point. This has been a big inconvenience for me. I’ve contacted the Police department and spoke with officer Walker. I can be reached at 404-573-1651.
Would have made a purchase today….but $125 Delivery charge for One item was TOO MUCH
I’m writing this letter as a formal complaint. I’m emailing due to never being able to get through on line for customer service or head office I will NEVER order from Ashleys again. I brought chairs and they were not as the picture one was ripped and I decided I didn’t want them could not take it to the store because it was an online order. What frustrated me the most is that it take 96 hours for a call back then to get a call and have to pay 85.00 for shipping. I talk to Chelsea Lopez she told me its no way for her o refund me back my shipping fee for the ripped chair but when my items are shipped back to the warehouse and I send her my tracking she will refund my card only I have not received anything,. So at this point I have speak all this money and no refund this is beyond a mess and I will never order again from Ashleys.. The worst service I have ever had. All I want is my money refunded please its been over 2 weeks. I work for a bank it does not take this long
Due the the virus you are Charing me 30% restocking fee since I’m not allowed to have my furniture delivered in my home like I was told at the time of sale! I would like all my money back. This is an act of God and put of my hands but I are keeping my money!
I’ve visited one of your stores on 12-24-19 in Salt Lake City Utah and made a purchase of 2 recliners. I was told and have the receipt which states delivery on 12-26-19. I was informed that I’ll be called about possible time if delivery.
12-26-19 at about 10:13 a.m. I was concerned that I haven’t been notified, so I called the store. I was told by a woman I think her name was Kim (?) that they don’t have me for a delivery today. I told her that was was told and I have the invoice which states 12-26-19 delivery. She then stated that it was put in after the cutoff time and she can schedule me for a Saturday delivery. She was very nonchalant about my concerns. I told her that I wanted a refund but was told that I had to go to the store, which I did. Ive noticed that an hour after my initial call I recieved a text to schedule a delivery date. I went to your store and was told that my refund will take anywhere from 3 to 5 business days. Your company was quick to charge my credit card account but not quick to return my money.
This left me with a bad taste in my mouth and to add to the injury I was sent a text to schedule a delivery date after I visited your store.
You just lost a customer and I’ll follow up with a complaint with the BBB and anyone who’ll listen.
The lack of good customer service shows that it appears that we don’t matter.
I purchased a whole bedroom set from Ashley. The delivery was the most disgusting experience I have ever had from a furniture company. They left without putting any handles on any of the furniture and left my mattress after knowing they were supposed to take it by saying “yep, we see you have removal, someone else will pick it up,” and just took off. Now I’m left begging for you, Ashley to do your job. I paid for this. Zero response from my salesperson Nancy. Ashley customer service continuing to tell me they are coming to get it, but still haven’t. What kind of company does that, how awful, just awful!!!
Ashley furniture needs to look up the term: customer service
We bought new mattresses and headboard and footboard. We were told when the new bed was delivered they would take the old mattresses away all we had to do is have them in plastic. New bed was delivered on 11/30 but we were told they would not take the old mattresses away. After trying to call the store and being cold transferred numerous times I went down to talk to Isaac Retail Dales Manager he said he would work with the warehouse and give me a call. I came home and waited. After a few hours I called him and since they were bringing me my headboard and footboard on Monday I agreed it was ok to pick the old mattresses on Monday. Forty five minutes later a female from the store called and said they would pick up the mattresses at 7pm after their last delivery. Well we waited no one showed up or called to say they were not coming. Fast forward to today Monday. We had our delivery but was told once again they would not take the old mattresses away. I called the sore and talked to a gentleman named Gabe ( I was told he was the store manager) at 10:30am he said he would check into it and give me a call back. At 4:45pm I called the store since he never called me back. I was told he was gone for the day he had a busy day. I only want the old mattresses removed like I was promised would happen. I never thought I would have such a bad experience with your company. The Ashley store I used is in Tempe, Az phone number 480/562-5900. Thank you for any help you can give me.
In Sept. I acquired a 3 piece sectional which is a Ashley’s. It was missing all 5 cushions. So I contacted the closest Ashley’s Furniture store which is 30 miles from me. In Victorville, California. I discussed the cushion issue and Margie said we could get these ordered. But I needed to come in. So I went into the store. Now I could tell Margie wasn’t too sure of herself on ordering these cushions because it took me well over an hour to get them ordered and $311. So I get a part of the shipment in and it’s the wrong color. 2 weeks later another order and it’s covers. Totally wrong. I contacted Ashley’s to let them know and they decided to tell me that they didn’t take no order there because you’re not supposed to take orders in the store. But I did order in that store. So I’m wondering how I’m going to get the right cushions or even get my money back. During this time i have had a suicide in my my home. Which has kept us away from home. And lacked me staying on top of this issue. I’m back at home and ready to fix this. I really hope you can help me resolve this please. Thank you, Rhonda
Absolutely the worst experience I’ve had in my life. I have had better service from Big Lots that I have had from Ashley. I would have been better off buying from them. When an organizations hows you they do not respect you or appreciate your business, believe them and go somewhere else. This was my first and last purchase from Ashley.
My wife and I recently ordered a couch from the Jackson, TN location. We ordered it the week of October 7th. We were told first it would take 10-14 days to come in. We were then contacted and told it would be delivered Nov. 16th. We waited and it never came. We called and were told that the system was showing it was not to be released for delivery until Nov. 20th. We got another call and finally it was delivered Nov. 21st. It was not wrapped in plastic, some of the cushions were on the truck floor, there was a staple sticking out of the back of one piece, and large sticker residue on the back as well. When we called guest services multiple times to rectify the situation they were rude, could only tell us wht their system shows, and when we asked to speak to their manager they said they do not accept incoming calls. One service rep continued to tell my wife no ma’am to every request she made to speak to somebody that was in authority. We finally have our sales rep and other working on issuing us a full refund. I am an Assistant Principal at a High School in Tennessee and am responsible for over 700 students who all have parents. If I handled any of my many situations with kids and parents the way your service representatives handled ours I would not be terminated from my position. My wife and I don’t expect perfection, but we do expect customer service that is prompt, polite, and consistent. This has been a ridiculous situation at the start of the holidays. I inform you of all of this in hopes it does not happen to another family like it has happened to mine.
Hi my name is keith hughes. Is it possible for the ( credit card) department to retrieve a (credit card ) purchase date between (10/15) and (11/15).
How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.
I would be interested in this as well.
We purchased a accent chair in Davenport Fl and someone sat in the chair and the leg fell off. My husband checked out the chair and the leg was never screwed into the chair at all. This put us in a dangerous spot as we could get sued. I’m asking for some compensation due to this huge Mistake and liability.
My chair should be checked this week if I can get service rep out.
Not real happy about the chair someone could have gotten hurt very bad.
Jan Randall
586854xxxx
I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.
Paid hundreds of dollars for the “white glove delivery” that is supposed to come with “careful inspection” it was delivered when I was out and my wife signed for it. When I see the bed frame it has a massive crack (separation through the head board frame) glue and paint stains on the railing and crack as if someone tried to fix it. Not even an hour after the delivery I called and asked Ashley (called the customer service number) to come back and replace it or at least pick it up. They refused and said I had to submit a claim with pictures and wait for an agent to get back to me. Waited two days and they finally called and would only replace the damaged part, and normally that would be fine, except in this case someone has clearly tampered with this product and tried to hide the damage and I wanted to exchange the whole thing. The sales representative said they could not do that and if I wanted to return it would a 25% charge. I said I wanted to speak to a supervisor and was told I would be given a call back by a supervisor shortly. Was never called back, so I called back next day following-up and was told they would NOT replace the whole product only the damaged parts, as that is the policy from the manufacture. Ashley furniture brands itself as being the manufacture, they make all their own product! I spent hundreds of dollars on a product I am not happy with, that I want replaced and I am being forced to keep. How is a business that advertise a great return policy and customer service not able to simply allow customers to return defective products (1 hour after receiving it). Be warned Ashley Furniture misleads its customers!
I purchase a leather couch and love seat from Ashley furniture in Tigard. The company delivered the furniture and notice that the motor in the couch wasn’t working. The delivery guy notified the company. I wasn’t home so my son signed for the furniture.
I spoke with customer service and they WON’T refund or exchange the furniture. My son sign for it so were stuck with it.
I spoke with the Tigard manager Kristina who also inform me this is Ashley policy. They don’t refund your money or replace the item only send a tech out to fix it. The tech is scheduled a week out. So i bought 3000.00 of furniture that was delivered broken.
At this point I am frustrated and beyond disgusted with my experience with Ashley Homestore at 2034 Green Acres Mall Valley Stream, NY 11581. Multiple deliveries requires multiple time off from work and multiple hours spent to try and resolve issues via phone calls and it’s still not resolved. I work full time and after a long day of patient care I do not have the time to physically walked into Ashley HomeStore to follow up due to lack of trust of sales representatives. Further, I do not understand why deliveries of mattress and box springs arrive first and thereafter the headboard and frames arrive on multiple deliveries approximately one month apart. I do not appreciated the false information provided by sales representatives on behalf of Ashley Homestore 2034 Green Acres Mall Valley Stream, NY 11581.There is a lack of knowledge regards to descriptions of the furniture. I was not aware I needed to prepare myself with the knowledge of the type of box springs that was appropriate for a bed frame that was not physically in the showroom. I was under the impression that if a trusted adviser of Ashley HomeStore is suggesting information per their review and they are employed by Ashley HomeStore, they are knowledgeable about the furniture sold to customers. I do not appreciate false information regards to delivery dates and false reassurance for resolution of my concerns.
I have a damaged headboard and box springs that’s inappropriate for the bed frame. At this point customer care and home store representatives are just ignoring my concerns.
Ordered the Raelyn Vanity and Mirror with stool from Antwan Blackwell June 9, 2019 over the phone from their Prineville, NC location. Mr. Blackwell informed me he would follow up with a delivery date for the item.
Weeks pass, no phone call or email about a delivery date. I then called their Pinevile location the second week of July 2019 for more information on my order. They informed me that I could pick it up July 19. I asked if I could get it delivered, I was then informed that if i choose to have it delivered it wouldn’t be available until August 2nd. I decided against that and said we would go ahead and pick it up July 19th. I was then informed that July 19th was no longer available ( so in that 2 min window my pick up date vanished???) and I could now pick it up July 30th.
I called July 29th asking for hours when I could pick up this item, the lady informed me that July 30th was not a pick up day. We had arranged our schedules to pick up the item July 30th. So, inconvenienced twice at this point. She informed us we could pick it up Friday-Monday 9am-5:30pm. My brother and I had arranged our schedules to fit August 4th at 9am. We show up to the location at 9am, no one is there. Inconvenienced THREE times at this point.
I follow up at the Prineville,NC location where I am not only hung up on once, but three times by the following people : Anna Herbert, Brian Clark, and Kevin Kuhlman. None of these people were helpful.
We need this delivered THIS MONTH. FREE OF CHARGE.
Your customer service has been a complete nightmare. Which is terribly shocking, because we bought most of the furniture in the house from Ashley Furniture and had nothing but rave reviews. All we want is this vanity, delivered free of charge since we were incredibly disrespected by your employees and inconvenienced several times.
I put in order for almost $7,000 on July 19th. I just bought a home in a new city and I expressed the need for items asap. The manager, Brandon put in my delivery for August 8th and stated he would notate my account for sooner delivery and would give me a call. I’ve tried calling him twice, but he has no voicemail so I’ve left messages with other staff for him to return my call which he hasn’t. My husband recieved a call that pieces of my order are on back order and set up two additional delivery dates for August 20th and September 3rd. I am almost 9 months pregnant on bed rest with no furniture in my home! My due date is September 5th and the last thing I should be worrying about is this enormous inconvenience! The sale to get my money of course went great, but everything there after has been a nightmare. I will never shop from Ashley’s Furniture again and do not recommend anyone to either!
Absolutely the worst company ever. I have contacted an attorney to file a class action lawsuit against Ashley funiture. They need to be exposed for there garbage funiture. Horrible custom service . There warranty of funiture is also a scam. I really can’t say enough about this disgusting company.
I placed a order scheduled a delivery for June 12th was told the truck broke down so they were behind a few hours I spoke to a dispatcher and six different representatives everyone said it would get delivered for sure I took off of work and waited 12 hrs for nothing, everyone expecting a delivery on that route received there delivery except me I spent over 13k for my furniture to furnish my new home and now I’m getting the run around and they have the audacity to tell me I have to wait a week as if it was my fault and here’s the kicker the said they can refund half the delivery fee like that’s comparable
To not receiving my furniture unbelievable the worst experience ever horrible customer service
I had such a bad experience, I was treated great as for the sale, but then I received a used sofa not just once but twice, I really think this was bad business.
I bought 8 dining chairs from the Snelville Ashley Home Furniture store. All 8 chairs have not been sanded down properly so they are full of splinters that keep hurting us. They sent a tech to look and he reported back to them that he “offered to sand it but the customer declined”. In reality the tech said there were too many areas that needed sanding and he wouldn’t be able to do it. He had lied in his report but Ashley Home are standing by that and refuse to do anything further. Was he actually trying to sand and re paint 8 dining chairs in the customer’s home? Terrible customer service if you have any problem with the furniture you buy so be aware. Needless to say this is the last time I will purchase from them.
Hi, I am writing you due to the terrible business I have encountered with your company. My wife and I originally made purchases with your company on February 4th. We have bought over ten different items from you all. We have had a problem with every single item that we purchased. Due to these problems, we had to live in an empty condo for several months. I have never reached out to a company’s corporate office before, but this has honestly been the worse experience I’ve ever had with any company. We have spent $1,547.80 in cash, and 1901.99 in store financing. To have spent so much money with a company, as the customer we feel like we have been mistreated by your company. A huge part of me wishes we never gave this company any of our money. Below I will list details of every problem that we have encountered with your company.
– We ordered a queen sleeper on 2/4/19. We were told we would receive it 3/31/19. The Delivery was pushed back to 4/4/19. When the delivery came, the drivers looked at the hallway, and decided that the furniture wouldn’t fit and they wouldn’t even attempt to see if it would fit which I believe it would have. They took the furniture back with them and we were forced to pick a new furniture set.
-We ordered a dining room set on 2/7/19. The delivery date we was given was 4/6/19. The deliver was then pushed back to 4/18/19. We got close to that date and it was pushed back again to 4/25/19.
– We ordered a cocktail table on 2/4/19. The date of delivery that we were given was 3/31/19. The delivery date was then pushed back 4/11/19. Once that date got closer the date was pushed back again to 4/18/19. The delivery was finally made, but once the drivers were attempting to put the table together they said it was a defect in the making of the table so they could not put it together. They took the table back and we are now still waiting to receive another.
– We ordered a sofa table on 2/4/19. The delivery date we was given was 3/9/19. The date was eventually pushed back to 3/26/19. The delivery was made, but the sofa table was damaged and we had to wait until 4/15/19 to receive another.
-We ordered end tables on 2/4/19. They delivery date for them has been pushed back three times, and the latest date that we just were told is 5/4/19.
– Once we were forced to pick a new living room furniture set, we were told that it would be delivered Tuesday of date that I cant remember ( I can find it if needed) .The Sunday before that Tuesday, we received a call saying that our furniture would be here in 15 minutes. Due to the furniture coming days early, we had not planned for anyone to be home. I was headed to work, but called off for the day so that I could stay home for the delivery of the furniture. The drivers get here, bring the furniture in our unit, and it was the complete wrong furniture and had someone else’s name on it.
Amazon has gotten terrible, the last 4 orders were all screwed up and 1 I never recieved
My name is Teresa A Lockhart. I purchased a 3 piece living room from your Charlotte NC location on Mc plough drive.. I made the purchase on 4/6/19 and was told that I would get delivery on 4/12/19. Well 2 days before delivery I was informed that delivery would be 4/20/19. Two days before 4/20/19 on 4/18/19, I was advised that delivery would not be until 4/25/19. So, I have been lied to 3 times so far. I work and was having a family member can into town just for the delivery because I would be at work BUT, now, after 3 calls to your customer service, I was told that II will receive 2 pieces on Monday, 4/22/19 . So, iI get the pleasure of spending my day off waiting for some hope that 2 peices of my furniture maybe delivered. Since, I work and dont get home until 7pm. Your customer service is stating that they will request that I be the last drop off on 4/25 in order to get the last piece of furniture that I HAVE ALREADY COMPLETELY PAID FOR. So, it is going to take 5 attempts to get my furniture to my home. This is shameful. And I cant even cancel the order without a 10% restock fee. I will NEVER purchase anything else from your company. This was my 3rd and last purchase. Also cancel my ashley credit card.
Since, it is going to take at 5 attempts or more for delivery, I am requesting a Full refund of the delivery charge due to the lies and waste of precious time. I dont want to hear excuses because I didn’t make any when I paid you in full.
If you have any questions, you may contact me at:
423-817-xxxx
Regards
Teresa Lockhart
Hi Teresa, My name is Megan and I too ordered from this Charlotte location and have experienced similar issues to you. Delivery communications have been horrible! I was scheduled to take delivery on July 20th. They did not show up during my time window and I sat around for 7+ hours waiting. They never called to give me my 30 min heads up, they just showed up. To make matters worse, they only delivered 2 of the 3 pieces. I have been going round and round with Customer Service ever since trying to figure out how I am going to get my last piece of furniture that I also paid in full for. They told me it was damaged and someone should have called me on the 20th, which they didn’t. They also told me that it would be delivered on August 2nd and I requested to be their first available delivery as I too also work and have nobody at home to take the delivery. I received a call on MONDAY, July 29th saying they were 10 minutes away from my house!! Nobody called to say delivery date had been moved. When I called Customer Service AGAIN, they said it was noted that I wanted delivery ASAP. I said while that was true, don’t they think a good best practice would be to inform the customer more then 10 minutes in advance they were moving your delivery date up 4 days??! Now I am once again in limbo. I hope that your situation got resolved. I will never purchase from Ashley again.
Dear Todd Wanek,
I have been lied to hung up on and told multiple stories.from the store of my purchase to this corporate office. How anyone of you can live with your deceitful selves is beyond me. I want my money back ,I did not buy what this store is ripping me off for. I have proof and multiple pictures along with your so called warrantie lies. I am going to take you to court if I do not hear from you tomorrow. I want my return made,
Order couch, 4 piece sectional, on March 1st. Every time they would send me a delivery date two days before they would cancel due to back order. I was suppose to receive two pieces today, but one piece was damaged. This is unacceptable. I am livid. My daughter goes to prom on the 4th of May and graduation on the 31st. I have relatives and friends coming in from out of town. This is not right! The service has been terrible, they are not given me no other options but excuses. I received the payment for the delivery the third time there was a cancelation. This is April 11, 2019. I have one piece out of 4 this is ridiculous!
Ashley Furniture has the worst Customer Service and even worse follow up and courtesy. They do not back their products and try to string you along until you quit, multiple contacts, multiple appoints, 30 minute waiting times for customer service, Rude and unprofessional, never again. Don’t buy
We purchased a loft bed from the Capital Blvd. store in the beginning of March. I explained then to the salesman I had done business with Rooms 2 Go for years but because of a recent delivery that went very bad I would not buy from them anymore. I was told not to worry that Ashley Furniture had hired a new logistics company with professional installers and would not have any issues. The furniture was delivered on March 21st. My wife and mom were home for this delivery as I could not be because of work. During the delivery my Mom questioned the installers about several loose bolts and handles being put on the chest of drawers. For the chest of drawers she was told that was not their job and responsibility of the homeowner. On the bolts she was told they could not tighten them as the bed was assembled. When I got home and inspected the furniture there were several nicks in the wood and almost half of the hardware was missing and not installed. I first called the store and was told to call customer service and after speaking to 3 different employees there spoke to a manager that provided me the number. When I called the number it was non-existent. I called once more and there were no records of any previous conversations or calls as I had explained to them about the unacceptable delivery. So, I then went by the store and the manager had given me a bad number but explained I must deal with customer service even though the sale came from this store. The next day I spent hours on the phone with several employees and was told to send photos immediately so we could get this resolved. I sent photos to 2 different customer service reps and never got any response. I called again to follow up and no one there knew the other reps I spoke to and was asked to send to a different email address. I forwarded the many detailed photos to that address. At this point I asked just to have the furniture picked up and I no longer wanted it from them. After the rep looked at the photos she stated she could clearly see where hardware was missing and the various damages. She offered to send me new pieces and in return compensate me for all the troubles. She also stated they would not discuss compensation until they had made a good delivery. I was most upset for the fact that where most of the bolts were missing were the boards that actually hold up the mattress. I explained my 5 yo daughter or one of her friends could have been injured if this fell. I agreed to receive a 2nd shipment with the understanding of compensation. Today April 9th I received the replacements. The delivery went pretty good but the installers struggled a bit to put this together. I did observe them the entire time to make sure it was right. I was satisfied with the end result. Later this afternoon I called customer service to discuss my compensation. Then I was explained that their compensation is in the form of a gift card to purchase more furniture at the store. I explained this was not acceptable and was looking for something that assisted towards this purchase. I was told after speaking with a manager they would take $50 off this purchase. This was a huge slap in the face and I told them to keep their card and the $50. I will not ever be doing business with Ashley Furniture ever again. I explained if I had known compensation was a gift card to buy more furniture I would have just had the original shipment returned and been done. This is very poor service and feel I was mislead throughout this entire process.
To whom it may concern my name is jason Gordon I bought furniture from Ashley homestore March29 and it was supposed to be delivered on April1st which it did and pout together and they didn’t do that because of the commutation was messed up and the stuff was broken and I never got contaced that my bed frame was broken and my bed is still not put together this has been going on way too long and I’m ready to return this stuff and get my money back this was the worst experience in my life I should be composaied i n some type of way there is no way my wife should be sleeping on the floor this is crazy 412-6281337 is my number where someone can reach me
This has been the worse experience ever. I spent over $16,000 on furniture and trying to get it delivered is a joke. They first cane with a large truck and didn’t want to go down the driveway. I was in an empty house with a child and no furniture and they wanted to wait a week before delivering it with a smaller truck. I had to complain and the manager, Tom, was able to get it delivered the next day. Only some side is it was around 830 at night. Then, the second delivery was supposed to come the 28th of March between 3 and 6. I adjusted my work schedule just to get a call that morning saying they were coming between 10-2. I told them I was at work and that wasn’t ok. The girl was totally rude and didn’t care at all. Then I called the manager who said he was handle it. It didn’t get handled. The truck, a large truck, showed up anyways. Well, I asked them to make sure to note a small truck was needed. That didn’t happen! No delivery. I three was told they would try and come next day…. that didn’t happen. Then the manager assured me they would come out Wednesday, April 3rd. Guess what? That didn’t happen. Instead, they scheduled the delivery on yet another work day. Unacceptable!! Now my furniture isn’t coming until the 9th. This is ridiculous. I have half a bed, half a couch and half a fireplace! I don’t want any of this anymore! I was told they won’t take the furniture back. So I’m stuck? The managers just want the sale. They could care less about customer service. They lie and promise things that don’t happen, and say they will call you back and ignore you. I will never ever buy furniture from Ashley Furniture again…. not will I refer them. This has been a horrible experience in which I spent a lot of money and am sitting in a house 1/2 furnished!!!!
Can’t believe the CEO of this company can show his face to anyone who has dealt with this company.You should hang your head in SHAME + BE EMBARRASSED to be in charge of a worthless pitiful excuse of a company like Ashley Furniture. A CEO worth over a billion letting hard working people be treated with such ( Could Care Less For You) attitude.That is beyond my comprehension how you + your company can still be in business with all these absolutely horrible reviews— Not One Satisfied Customer. Calling the news channels— they’d love this!!! FIVE ON YOUR SIDE is one. ch#2 +ch#4 too. Can’t get anywhere with CEO or BBB but bad reputation which you already have.
I had the couch for 2 days and it broke. Customer service is terrible It’s been weeks and it is still broke!
I use to to love ordering from Ashley furniture but now they are so unprofessional, the nasty lady who answers the the 901-501-8870 needs to be let go. If someone asks to speak to a manager obviously there’s something wrong. She got mad and hung up, she was that upset that I wanted to speak to someone over her. She doesn’t even answer the phone announcing the business. Like hello thank you for choosing Ashley furniture how can I help you today, she sounds as if she doesn’t even wanna be at work and for the record I’m what helps you keep a job I’m a paying customer shameful.
I have purchased a “Wilcot 3 piece RAF Sofa Sectional”. It is listed as 4 piece but I requested only 3 piece without the corner chaise.
It was supposed to be delivered Dec 20th, it got very conveniently rescheduled because 2 pieces hasn’t arrive.
Sure I agreed calmly to Jan 6 or 7th because that sometimes may happen. I got second call that items hasn’t arrived yet and I have been assured I will only get another schedule once all pieces arrive. I agreed with slight disappointment but I let it go.
I got another call that all pieces arrived and scheduled my delivery for January 13th. I was finally happy as they assured they will only call me when all pieces arrive. So there was hope that this time it is final.
I got another call from guest care today that one piece did not arrive and again rescheduled and third time.
This is when I lost my patience and lost it on the poor guy who has no control over this. I lost my temper to the point that tears rolled out of my anger and frustration.
I informed the guy that I was assured it won’t be scheduled unless all pieces arrive and it did. Like what’s going on?
Are my pieces being shipped off to more preferred customers and I am being side kicked because I was being tolerant?
The guy assured he will personally handle my case and will only call me when all pieces arrive.
Surely I got a call that it will get delivered on Jan 17th and I asked “Has all pieces arrive?”. He confirmed yes with a very stern voice and I know it is the same guy on whom I lost my temper.
Oh but I got another call today Dec 16th that corner piece has not arrived so will need to be rescheduled 5th time! So basically either it is a lie that all pieces has arrived or there is a gap in shipment being updated in your system.
This is my first and last purchase from Ashley. I have never ever faced this with any other competitors. It was my mistake that I chose to give Ashley business the first time.
I don’t really complain but believe me this is my first email of my lifetime that I took this initiative to reach out and vent it out.
Ashley is about customer satisfaction but I have 0 satisfaction. There is no compensation for this inconvenience that has been caused me mentally and stressing me out.
Even if they call me again to reschedule, I will not trust them because they bluntly lie or don’t know.
Ashley Furniture has not lived to its customer satisfaction and definitely not trustworthy.
For the $$$ I paid, I am just a very very dissatisfied customer.
I want this to be escalated to the top level.
Shahela Faroque.
Ashley furniture must have confused my furniture with the garbage. When the furniture was delivered it was trashed and broken. No signing was done and the furniture wasn’t accepted. After waiting a month for this to be delivered I would think it would be in good shape. I recommend other stores for furniture not Ashley’s.
I have a huge complaint..i purchased 2 over sized leather power recliners. After waiting for 3 weeks they were delivered to my residence on saturday dec 15 2018 by a subcontractor for ashleys. They removed the first base by my front out of the box and stood it on end and rotated it on my pavers which ripped the leather. They brought it into the room and went out to get the back. I went in and examined it and saw the torn leather and when they came in with the back i told them to put it back on the truck.The response was no ashleys would send a repair guy to examine it. Well they did the same with the 2nd recliner !..they refused to put them back on the truck. They took pictures and called dispatch. After talking to dispatch they gave me their phone and said dispatch wanted to talk to me..dispatch informed me that someone would call in 30 to 45 minutes. Well no call and a text later that night saying a call would be made in 24 hrs..Well no phone call again !..I called my salesman and he gave me the number to call to dispatch. I talked to a nice lady who said from the pictures it could not be repaired. I called again today and was told a repair tech would come on the 20th of december to look and it would take. 5-7 buisness days for the paper work to go thru..I then asked if they had replacements available and was told no…So i then talked to the office manager in lakeland fla and was told they need to let the repair guy look and i should of refused the furniture..well i did but the Subcontractor delivery guy said No !..so here we are in the holiday season with company due in and no resolve..Very disappointed in the poor customer service. We bought a double living room set 3 yrs ago and were happy..not this time..I wont recommend or buy from ashleys again.
After reading all these complaints I see I’m not alone with my feelings regarding Ashley furniture store. I purchased 4 complete bedroom sets and have been given the run around for my delivery date. Also I purchased a mattress and was told after purchase and time fir delivery it was out of stock. The sale person was horrible with my order completely messing it up. I have been in contact with the general manager also at this point I feel very disappointed with the Ashley store inPineville N C
“Ashley funiture” is the reason the government is
involved in “YOUR” business. It was my bad doing business with them. Before entering a store google it and look at their rating. Ashley is a California based company. Need I say any more.
My name is Jessica Gruber and seeing from your 1/2 star rating I’m sure I’m not the first to complain. I ordered a table and received it early December 2017. In August I notice different peeling marks. I called your mentor store and the protection plan September 6th. Today is December 6th, marks 3 MONTHS WITH NO TABLE. No call from you and I’m pissed. I had a ugly table for thanksgiving and now it’s almost Christmas and I DEMAND A NEW TABLE. I’ve paid it off and did my part I want it now!! The protection company has been prompt on returning my calls and kind. You, on the other hand have been the exact opposite. I don’t need the pandering and constant patronizing from a girl who’s 18 years old. I need professional and a table that I paid for. Please make this happen or I will file a Complaint with the BBB as well as 32 others I’ve found with complaints on you. Good day
Sent from AOL Mobile Mail
Complaint, I have been calling customer service about my sofa sinking in when you sit on it since July this year and I haven’t heard from anyone and when I called they tell me someone will call me, I have done everything they told me to do and send pictures someone needs to get in touch with me.
I was told by a previous employees. That works at another furniture shop. Do not purchased anything from Ashley furniture. I did not take their advice. I thought maybe they were scorn. People should be reading the complaint doing their homework and i’m listening to previous employees. On the website there is not one good referral. I believe everyone should contact a lawyer. Every number I tried to call from the website to the stores to the service department. Even The delivery people are not honest. They will promise you the world and give you the run around shaft. Please …. please spread the word by mouth . Best advertising ever . Never …. Never … Never again buy from Ashley.
I have received terrible customer service from Ashley furniture in Fountain Valley. The order was put in incorrect and delivered incorrect. Mistakes happen. However when I initially went in looking for a specific furniture peice the sales rep and manager took us all over the store, even showed me what he thought was the furniture only to find out it was mislabeled! When I have asked to speak to Jose’s manager I was given a name. When I called in to speak with that manager, I was told she no longer works there and I called 5 minutes later. Ashley Furniture automated phone states “Ashley Furniture they design their own furniture, stock in their own distrubtion center, and ship it with their own delivery fleet”. If this is the case why is delivery such a hassle, headache, and completely unprofessional…and takes sooooo long. The delivery guys and dispatch said they could not get the correct furniture to me same day or next day due to they have nothing to do with Ashley furnitures mistake” Dispach and Ashley furniture should be able to correct errors in a more timely manner especially when the mistake was made by Ashley. My son had to miss out on his soccer game and birthday party due to Ashleys mistake and unable to correct their mistakes in a timely manner. I had to wait for two weeks for intial delivery. I ended up buying a mattress from sit and sleep instead because they delivered 1 1/2 day!!! Ashleys automated phone message also states furniture shopping should be fun, exciting, and easy. It has been everything but that!!!!!! Terrible customer service and professionalism by Jake Smith, and Jose, and apparently Dana who no longer works there and the sales rep Justin who messed up the entire order and took me all over the store with mislabeled mattresses, with my disabled mother. I still have not received a call back or the gift card!
I have asked repeatedly for whomever is in charge of this store or a corporate manage to contact me repeatedly since delivery fir weeks now. Still have not received a phone call and also have not received a gift card corporate office advised they would send. Every time i call I’m on hold for 30 mins +. This furniture shopping and experience has been nothing but terrible from the beginning. Ashley Furniture get it together
Good morning, I m from Saskatoon, Saskatchewan . My son and I went in to one of the Saskatoon outlets . I found what I was looking for a bunk bed . What got me was the heavy price and the condition of the bunk bed . So I also look around and found meny item damage , I’m sorry to say I won’t be buying anything from your outlet in Saskatoon the outlet is on 22st
I am complaining about the inconsistent communication with customers about when merchandise arrives. I have called corporate on October 24 2018 in regards to my situation and never received a phone call back or any response whatsoever. Store :506 Boston Post Road Orange CT. 06477. Customer ID: 203-589-2400. sales no. : 2218150
Hello dear
To whom be considered, I am Moataz Ali from Egypt and I have a big big problem with your agent in Egypt that they took from me a lazy boy chair for maintain it for 5 weeks ago and never told me when it finished and when tried to make call for 2 weeks ago they answered me with “ we will see the case and call within 48 hours “ it never make any calls till I called them again after 1week and asked again (what is the problem with my chair ) they told me again “ we will the case and call you within 48 hours “ again they never did
So I tried call them again today the customer service person has no idea about the case and I told him that talk with anyone in maitaince section or manager in customer services he told me that nobody is here now (it’s 2 pm in a working day)
Please try tell me if you a good company what I shall to do with a very BAD agent in Egypt
I very bad to lose your name and credibility in customer
I am so dissatisfied that a big company have a bad agent in Egypt
Please reply me as soon as possible
Thx
UNresolved, UNprofessional, UNsatisfied, Disgusted and Frankly PISSED OFF CUSTOMER!
This is now the 6th time I am reaching out to your company. I have tried to resolve my issue at the store level, then the district level and the corporate level, even the warehouse, leadership@regency and even attempted to contact your CEO.
I left reviews on YELP and GOOGLE reviews and still no one wishes to address my issue.
Every single time I have been put into contact with the same employee at the Fairfax, VA location and it has been made very clear that the resolutions I seek are above his management level. I have reached out to WILL HALL several times, A DISTRICT MANAGER MIND YOU, and he has called me from a blocked number and given me ZERO responses in writing, which I find interesting. Although HE PROMISED to get back to me!
I have been promised several resolutions from the District Manager, the Store Manager and Service Manager all promises range from delivery dates, products I would receive, compensations for the service that was given to me and NOTHING has been resolved. I am now being expected to pay for this furniture that was received: LATE, DAMAGED and was not given to me within the agreements that I purchased them under.
I HAD TO RENT A F***** UHAUL TO DELIVER MY OWN FURNITURE AND PAY OUT OF POCKET FOR A SERVICE I WAS PROMISED!!!!!!!
The LACK of responsibility taken by the franchise owner, district manager and store manager at the Fairfax, VA location is exactly why ASHLEY has had such a bad reputation.
I know your CEO’s principles very well and I bet if I could speak with him for 60 seconds about what has transpired here there would be an entire division of stores either closed or completely gutted of current employees.
I have been treated as if I am an annoyance when I did nothing wrong. I have been patient in waiting for resolutions and compensation but I purchased this furniture in APRIL….IT HAS HALF of a YEAR PASSED!!!!
I need someone, who can actually help me to contact me as soon as possible. I would like an e-mail and a call so I can begin to document some sort of response from you all…this is ridiculous and I cannot believe ASHLEY calls themselves a Customer Service business. AMWAY at least calls you…
I have been in retail management for a very long time and ASHLEY would not know how to treat a customer if it was their own genitalia.
I AM PISxxxx, I AM DISAPPOINTED and do not know how any of your company values are being represented.
PLEASE CONTACT ME ASAP!
“The people of Ashley Furniture Industries also help this company truly define itself. Our team lives and breathes a “dirty fingernail” approach that breeds success unlike any other. And it gets the job done. That’s what we’re made of and what it means to be Ashley made.”
PROVE IT!!!
We bought a bedroom from Ashley Egypt, the bed broke down within a month of installing.
I attached the pictures and receipts.
We contacted their customer service repeatedly over the past 3 weeks and all we got is promises but they did not do anything.
We thought Ashley is a decent company to buy from. Please rectify the situation.
Thank you
Sent from my Huawei Mobile
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I placed an order for a sofa at a Pune, India branch on the understanding that the sofa was in stock. It is not in stock and the company as yet is not refunding the money. My wife and children have recntly moved from the UK to India and have no sofa to sit on and unable to buy another until the store refunds the cash. They would like us to buy a different sofa from their store but there are none we like. Can’t the company do the decent thing and give a full refund?
I purchased and paid for $8200 of furniture from Ashley Furniture in Sterling, VA. Two attempts were made to deliver the main item, a 6-piece sectional,. Both time multiple pieces were damaged. I requested a refund after the second time and have been given the the run around since. They never called back when they say they would. I have spoken to Debbie and Natasha personally in the store and Natasha on the phone; spoke to Danielle, Sharita, Assata, and others on the phone. Debbie, a store manager, promised to call back, but never did.
The furniture was purchased on July 19, 2018. The first attempted delivery was made August 24th, 2018. The sectional was damaged and I rejected the delivery. The bedroom and dining room pieces were good, and I accepted those. The second attempt to deliver the sectional was made on September 7th, 4 of 6 pieces opened, 4 pieces damaged. That delivery was also rejected. I asked for a refund. Customer service spoke to me on the truck driver’s phone and promised to submit my request to his management.
I called the store Sep 10, 2018 for an update, only to be told by Sharita that she would submit the request to management. She told me she would call me back with an update; and also, Debbie would call me back. No call-backs resulted. I called September 12th, 2018 and spoke to Natasha repeating my request for a refund. Her manager, Debbie was busy and couldn’t come to the phone. She said they were working on my request and that Debbie would call me back. No call-backs.
Called Ashley HQ in Wisconsin and was told the stores were independently owned and to talk to Customer Service. Customer Service gave me the number for Customer Service in Fredericksburg, VA telling me Danny Tripett owned the Sterling store. I called Fredericksburg and Danielle said the store had to submit the request and they had not done so.
I went to the store on Friday September 14th, 2018 and spoke to Debbie who promised she would help and would call me back. I also called Fredericksburg while at the Sterling store. Customer Service contacted the store and had them submit the request since they did not have anything in the store that would satisfy me. I was told that it would take about 72 hours to process.
I called Tuesday, September 18th, 2018. To be told there was no update and Assata said she would research it and call me back in about 30 minutes. That was over an hour ago. No call back yet.
I would warn anyone doing business with Ashley to only buy what they can carry or have delivered immediately. I personally will not do business with Ashley furniture in the future.
Purchased my new (expensive) sectional from Ashley Furniture in Columbia SC in June 2015. Early this year I noticed one of my cushions had split on the side seam. Bought the protection plan when I purchased. Called them to file a claim and it was denied. In August, I noticed 4 out of 5 cushions had also split at the side seam. Called again and of course my claim was denied because it was not a accident. Called store I bought from to hear that the manufacturers warranty was only a year so there was nothing they could do. Asked them why the furniture I purchased only lasted 3 years when they advertise top quality furniture. Called corporate office to hear the same thing except they did offer me the option to buy more cushion covers at $25 each, BUT, this furniture had been discontinued. Cannot believe a company does not stand behind the furniture they sell. I was offered absolutely no offers, no solution, other than ditch this sectional after 3 years. I am a single 59 year old female, it’s not like I have pets and or children jumping all over my furniture, half of it has barley been sit on. Customer service and satisfaction is a thing of the past. Will never purchase Ashley Furniture JUNK again.
Same here. I didn’t take delivery. But now in a fight to get my money back.
Creepy delivery driver. Very scary. Wanted me to meet him somewhere instead of just delivering to my home. He told me it was another customers house he wanted to meet. Beware. When he finally showed up at my home the item was damaged as if he angrily destroyed it. I did refuse it but beware after reading all the reviews it’s obvious customer Service is not a priority for this company. So safety of their customers is probably at the bottom of the important list as well. I will see how long it takes to get a replacement for the refused damage item and will have a police officer family member here for delivery. I was also told by my store rep whom so purchase the item from that this driver has had other similar complaints with no recourse.
Horrible experience with customer service after our Ashley-purchased power love seat broke for the 2nd time about 6 months ago. Ashley strung us along for 6 mos. Three new motors were delivered to our house over 6 months. A repair person came 3 times. This required us to rearrange the family room 3 times–wrong motors sent each time–then put the room back together again each time. When our new love seat was purchased, the right side motor worked for about 5 days then quit. Ashley did make that right by sending a repairman out to install a new motor. We appreciated that. The Customer Service Rep in this case stopped communicating with us for awhile, ignoring our emails. As this continued, she started responding again. Her tone was becoming sarcastic, dismissive. She recently ended our email string with …”there is no way we would be able to give you a new loveseat…Have a great day!” Now, silence…. Contact with central office was deflected, we were told to take it up with the local store. But when we contacted the local store, the woman seemed clueless. She finally looked through her computer and found a note saying a new motor had been ordered for us; should be arriving in a few weeks. This is classic “pass the buck” technique; sending us in circles. We were always willing to pay for the new motor and service; we knew it wasn’t under warranty. We even paid for the first motor that didn’t fit. They kept ordering the wrong parts & sending repair persons with no results. Not fair to the repair techs, or us. We just want our loveseat fixed! The motor died Feb 2018 after 7 years. Can you imagine buying a brand new car, driving it 7 years and it dies? Then having the auto dealer and/or manufacturer string you along for 6 months, then saying they can’t fix it? We’re disappointed with Ashley’s treatment of us throughout this ordeal. We’ll never again buy anything Ashley-made–either at one of their stores, “sister store” Furniture Mart or any other outlet. We’ll be going to Slumberland. Finally, Ashley needs to know that disrespectful customer service and broken promises is bad business and unsustainable.
Amen. Join the movement.
They are full of bs I will be closing my account xty service and representative and sales people who tell you you getting warranty and when you need warranty oh we didn’t purchase it that’s bs I buy warranty on couch and not fireplace tv stand wtf
Hi Mr,CEO my name isMohammed Rahman.I went parched on of your store which is located. 14250 Smoketown Rd,Woodbridge,VA-22192. Date 8/8/18 to now 09/01/18 I don’t get delevar.How that serves.I went insulted in ur store.I want to say lots of things.If ur reply my mail.
I purchased furniture from Ashley Furniture it took awhile for it to come in it was finally delivered today 8/30/2018 the sofa was damaged had a rip due to being hit against something prior to bringing it to me, the back of the sofa the nail screw or staple used on the back was protruding against the material, I’m sure this was a manufacturer issue regardless it will eventually work it’s way through the material, and they sent me the wrong ottoman.
The delivery guy wanted me to sign saying furniture delivered in good condition with no visible signs of damage I refused to sign it as that wasn’t true.
Customer care wants to send someone out to repair the damage said someone would be calling to set that up, they also said I would be getting a call from the store about getting the correct ottoman sent out to me.
I called the store trying to speak to the store manager I was told he wasn’t accepting calls.
I then tried to contact corporate headquarters I received the same run a round, no one could let me speak to any of the corporate people, a CEO or the store owner, I was told they didn’t have a number for them or an email.
With all this being said I am very sorry for making a purchase from Ashley Furniture…
Ashley Furniture has the poorest customer service department to say the least as well as it being impossible to contact anyone over and above the customer care reps.
If I owned a store or business that dealt with the public I would want to know if there was a problem it seems the store manager, the corporate people or Owner doesn’t mind the handling of this Ashley store if they don’t even make themselves available to hear complaints from customers…even an email would be something…
Word of mouth can promote a business and bad reviews can ruin a company…
In my lifetime I have seen many who thought they could act like they could careless and nothing would happen and many of them are now out of business or have few store left opened now…
Maybe if customers keep complaining and out it on every website they have access to more and more will see the issues dealing with Ashley Furniture and they to will stop buying from Ashley Furniture until Ashley Furniture does something about the way issues are handle. A store manager should accept calls and there should be a way to contact someone in the corporate headquarters.
I’ve dealt with numerous stores in my lifetimes, Lowe’s, Walmart, Haynes Furniture to name a few…and I never received the run a round like I have with Ashley Furniture. When there was a problem with my order the managers corrected it by a credit to my account for my trouble and even given an upgrade to a more expensive item when the one I wanted was damaged and they couldn’t get another one. They went out of their way to correct the issue..That is good customer service.
I would recommend that anyone looking to buy furniture please check reviews before purchasing anything from these stores before buying…
Ashley world number one bad bad bad………….Service
I have similar experience and just sent a complaint off to 7-on-your-side in Northern VA. I am sure if we get enough complaints and boycotts, we can can get these Independent cowardly owners to give their managers the autonomy to act upon complaints.
I am going through a similar situation with Ashley furniture right now. I have damaged furniture that they will not replace and I have not received the majority of what I paid for. I am also in Virginia and would have no problem letting 7 on your side know your case is not an isolated one.
I recently purchased a dining table from Ashley HomeStore in SF, and when it was delivered it wobbled. After numerous attempted to reach a manager I finally spoke to Kevin who explained to me that this table had a lot of problems that were not disclosed at the time of purchase. He then proceeded to correct the problem with replacing it with another dining table. He set up the order for Thursday, which came and left no delivery? I then spent more of my time trying to resolve this problem. I was given excuses left messages a number of time for Gary the district manager to contact me. To this day 2 weeks later I’m still waiting on a phone call as well as this delivery to take place. I spoke with Dave who is your store manager, he could really care less and told me I apologized for your experience what more do you want me to do? With that type of attitude and lack customer service I guarantee I will never shop at your store again!
Ordered a stove was told it was out of stock but Would be in Canada on the 3rd of AUGUST and would have it delivered on the 9th !! Still NO God.damn stove and getting the run around as to.when I.MIGHT get it I played for the stove in cash right out I OWN it and they are NOT bring it to me I want my money back and NO is picking up there damn phones this company is.crap
Ashley will get Dumb Award…….
I agree. Join the movement to boycott.
I purchased from them several years ago and they never delivered the furniture I paid for. Follow up now…I loved a dining set they had and fue to laspe of memory I orderedit. The table and 2 chairs came in dsmaged. I have called, e-mailed sent pictures (delivery person also sent pictures) and am getting a run around. DO NOT buy from them. Their customer service is a joke. On several of my calls I have been lied to, hung up on, and just treated rudely.
I was told that if I refused furniture that was too large for my living room that I would be refunded via check – even though I purchased part of the set with a prepaid debit card i received from credit card points. They refunded the card I no longer have because THEY ABSOLUTELY PROMISED i would get refunded via check. Their customer service repeatedly told me it was my fault and they can’t help me. Now I’m out $500. I reported them to the Better Business Bureau and Attorney General. I will never step foot in any location again.
I am having a problem with getting my furniture fixed. I purchased some furniture in October 2016. I noticed my chair is coming apart on the left side in the back and the leg on the sofa on the back right side is broken. I have pictures for someone to look at them if needed. I called the store and was told I could pay $150 to have it repaired. I went to the store to pay and was told it was normal wear and tear, which is in my opinion 100% FALSE. There is NO WAY that furniture after a year and a half would look like that and on one side not the ENTIRE chair and sofa. I paid the $150 to have the store call me and tell me I have to pick up my money because I am past the 1-year warranty. I know i am but, I was told if I paid the $150 outside of the warranty, I would be able to get it repaired. I am frustrated, disappointed, and aggravated. I am getting the run around. I just want my furniture fixed. This is unacceptable and it is not fair that after 1 year and a half I am stuck with broken furniture. It is embarrassing to have company over seeing this. It really makes me wish I had gotten the furniture from the company in the first place if this is how a customer is treated. No one should have to keep broken furniture only after a year and a half because the warranty ran out. Have some decency about this situation. I could understand if I have the furniture 3 or 4 years. It only been a year and a half. You cannot tell me that the furniture you are selling is only worth that long before you need to buy more and you are not willing to fix it. This is so disheartening seeing how I just moved into the apartment about 2 weeks before I came to the store to furnish my apartment and this is the thanks I get for shopping in your store. I hope you reconsider my situation and reach out to me with a positive outcome.
Feeling Hopeless,
Whoever bye from Ashley all are Feeling Hopeless
For the past week I have called Ashley’s corporate number hoping to speak with a Cherie W. in the donations department. Each day I leave a detailed message including date, time, and contact. I have yet to receive a response. And the receptionist is just utterly RUDE!!!!!!! I can not believe the ethics this company practice. I was placed on hold for 38:41 before being abruptly disconnected. EXTREMELY DISAPPOINTED. I INTEND TO TAKE TIME AWAY FROM MY BUSY SCHEDULE, FAMILY AND WHATEVER ELSE TO POST MY EXPERIENCE AND CHALLENGE SHOPPERS TO PATRONIZE OTHER COMPANIES THAT APPRECIATE, RESPECT, AND VALUE THE CUSTOMERS AND THE COMMUNITY THEY SERVE. #NO BUSINESS MEANS CLOSURE OF STORES!!! #JOIN THE MOVEMENT
I will join the movement
Ashley is HORRIBLE! Joining the movement!
I will join the movement too. The local Ashley store where I live has demonstrated the same, type of rude and disrespectful customer service, telling me out right that “I will get mad if the manager gives me a wrong price.” I replied, “ You don’t know me well enough to tell me something like that, and how can you talk to customers like that.” I will not shop there ever, especially after reading the reviews! I’m also not encouraged about calling the corporate office either, since they don’t answer the phones.
I will join the movement Ashleys store is horrible here in Albuquerque NM
I spent 30minutes on the phone trying to talk to someone at the downtown Los Angeles Ashley store. No one ever picked up the phone. I am upset at this kind of service after spending money there. What is going on at that store?
Worst purchase decision ever!
Hello, I have a BIG issue, for the past 8 months we have been trying to get our issue resolved, my parents spent $8,000 dollars in Ashley Furniture in Burbank CA, we have spoken to customer service and have not resolved my issue. We then proceeded to go to Ashley’s Furniture in Burbank, and we asked to speak with the manager who then took us to Customer Service in the store and Luci who was supposedly helping us, she started screaming at my mother and father telling them that she was going to hear it but not listen to her, then she proceeded to tell them to sit down, like is we were dogs, because she had no time to help us, this company is horrible, we have been fight to get the issue resolved, all that it was, was to get our 3 broken Cabinets that were delivered to us replaced. It is unbelievable that we give you guys $8,000 and yet we can’t get our issue resolved, horrible customer service. And we will right a yelp review until we get our issues resolved.
Dear Sir
I have been a long time Ashley customer with my whole house furniture bought from Ashley.
It is very much frustrating to do business with Ashley at every stage of this order i have faced issues and it is so much annoying to do business . The order was purchased in Jan 2018 .
The order was to be delivered initially in 2 weeks. It was postponed multiple times and finally, today 20th May (after 5 months), I was going to get the delivery.
I was provided the option of cancellation earlier as it was getting delayed from long.
But instead I opted to wait for 5 months.
At the time of purchase I had told the sales staff the current selection i am doing is based on that I wanted my existing Ashley bed to shifted from my bedroom to guest room, as I wanted to put the new furniture in master bedroom.
Since I am not a handy man, I asked them to put in the purchase order that the old bed has to be unscrewed and moved and reassembled in the other room,at the time to make the sale, the sales person said no problem, we will put in order the needful to be done.In my purchase order they made comments that old furniture to be re-positioned. If he would have told me to I have to unscrew my bed i would have gone for the other bed.
Today, after waiting for the order, when it finally came, the delivery guy refused to reposition the furniture inspite of it being in the order. He asked to show the purchase agreement. First WHY THE RE-POSITION WAS NOT MENTIONED in Delivery, than he asked to to unscrew the bed and then i will re-position.
Had the sales guy not provided me misleading information I would not have purchased the bed as they are many other retailers willing to do so.
I had specifically asked the same to be put in the purchase order as I am not able to do so myself.
I talked to customer service and instead of resolving the complaint they told me a restocking fee of 25% will be charged !!!!!!!
I had to return the order as what was promised and committed to on purchase as per my understanding was never delivered.
I have had other issues with the quality of bedroom furniture and living room furniture, but it has always been amicable resolved and the reason i have stayed with Ashley is because of customer service.
But today i have been highly disappointed and the disconnect between what is being communicated to the customer at store and the after sales service has left a bad taste for me.
I am apprehensive of ever buying from Ashey.
Request your intervention to resolve the issue as per two options below.
Dissemble and re position the furniture as previously promised and put in the purchase contract.
or
2. Cancel the full order with extended warranty without any restocking fee (as offered earlier during delay).
Thanks
Rajeev
I feel you.. they are TERRIBLE!!!!
No one worse than Ashley.
The quality of the furniture is unreasonable.. I am aware the prices or much lower the quality furniture stores. However, I would not aspect to have rates in the cushions on one couch. A broken arm within 5 weeks of the other sofa.. Filed the claim with Big Sandy Furniture. In August. The piece of wood “basically” 2 months to arrive at their repair location. Schedule and confirmed multiple repair dates. As of today March 29, 2021my furniture is not repaired. Nor do we have a date scheduled. I will never do business with Big Sandy Furniture, or buy Ashley Furniture again..
They do not stand by the warranty on their products!!! I’ll never buy their products again!
Same….
We bought out furniture for our new house at Ashley in Ponchatoula LA the summer of 2019 and had it delivered Oct 11, 2019.
By the end of October I was calling because my sofa and loveseat needed to be repaired. I called for months before someone could actually find our purchase and help us. The extended warranty company we paid for also had no record that we had purchased furniture and a warranty.
We were finally sent out a repairman on July 2nd, Sept 19th and Nov 13th of 2020. On his first visit he stuffed things in the frame and said they never told him the cushions needed replacing but that he could see they clearly need to be replaced. On his 2nd and 3rd visit he stuffed more thing in the frame and never replaced cushions. His notes didn’t match with what he told us. He said he was unable to repair it do to poor quality.
At that point I kept trying to contact someone for a refund. After several calls a woman named Carrie called and set us up for a reselect for our sofa, loveseat and extended warranty.
We went to the Gonzales store to do our reselect as the service at the Ponchatoula store was sub par. We did the reselect on November 27, 2020 and paid extra as our reselect price was higher. We purchased a sofa, loveseat, warranty and a chair. We didn’t receive it when we were suppose to. I kept calling and would get a new date every time.
On May 15, 2021 I spoke with Mia who told me she would process a refund for $2,037.26 and we would see it within 10 days and that the furniture would not be picked up. We never received the refund and had put it in our garage to dispose of.
I called again on June 2, 2021 and spoke with Pamela whom said she would process it for $ 1,805.30 which is an incorrect amt. I also spoke to Derrick and Angel who said they could see the conversation with Mia and Pamela but that I needed to call the store. I called both the Ponchatoula and Gonzales stores and left a message with no return call. I called back and requested a manager call me. At this point I had been dropped from all 3 customer service reps. A woman named Vanessa Castillo called me and couldn’t figure out what was going on to forward it to her boss Sharon Harris and that Mia would call me Friday June 4th. Nobody called. The following Monday June 7th I left 2 messages for Vanessa. I called again on June 9th and she answered. She advised me Sharon was suppose to call me on the 4th to tell me she wouldn’t approve my refund. She never called or emailed. When I asked for Sharon’s contact info she refused to give it to me and said she would email me the info right away. Hours later no information. Waiting on Sharon I called Ashley corporate, Ashley consumer affairs, CS, and the stores. All of which I did several times trying to get help. I also took to social media for help. I contacted Ashley Ashley on IG, FB, Twitter and tik tok. Ms. Sharon finally called me but I missed the call as I was speaking with customer service. I called her right back and no answer. I also called Ashley consumer affairs back and Tammy said she would forward to the business to business department. It is now 5 pm and no call back from Sharon. I started at 11:30 today and got nowhere in 5.5 hrs. Now let’s go back to the initial call with Vanessa on the 2nd. She told me they credited $159.99 to our Ashley account for a king head and foot board. We never bought a king head and footboard so someone else’s credit is not on their
I have contacted Ashley every way I possibly could since the end of October 2019. Phone, email, social media and have 10 pages front and back of names, dates and conversations. Yes 10 PAGES…. The amount of time I have put into this is not only frustrating but ridiculous. It shouldn’t be that hard to get a refund on furniture that was never right to begin with. I will continue to fight for what’s right until this is handled
I WELL BE DROPING OFF YOUR Ashley Furniture in Daytona Beach on mattresses 2 items # 2717231M and 2 motion bases TXL item #75486020A IN FRONT YOUR STORE .THANKS FOR ALL YOUR POOR SERVICE see you in court To: emcustomercare @ashleyfurniturehomestore.coSent: 1/12/2021 6:50:35 PM Eastern Standard Time Subject: STOP PAYMENT- PICK UP YOUR JUNK FULL REFUND STOP PAYMENT- REFUND LORRAINE To: emcustomercare @ashleyfurniturehomestore.coment: 1/5/2021 8:56:17 AM Eastern Standard TimeSubject: ASHLEY POOR SERVICE Attn. Customer CareCUSTOMER ID Date 09/07/2020I purchased from Ashley Furniture in Daytona Beach on 9/7/2020 mattresses 2 items # 2717231M and 2 motion bases TXL item #75486020A. They were delivered 10/9/2020. One of the bases looked like it was a repack for parts were missing and the vibrating part did not work properly. On 10/10/2020 I called Ashley Furniture to replace the defective base. They gave me a case # 00001888. Made numerous phone calls to Ashley Furniture and they said they were going to replace the base. The next phone call they said they were going to give me a refund on the base and on the third phone call they said they were going to fix the base which I did not agree to I want the base replaced with all the parts. It is now Jan. 4th. 2021 and Ashley has done nothing or even called me. POOR SERVICE. Lorraine
Have ran into a similar situation with a loveseat that we’ve been fighting with for a year, and now it’s discontinued. They got our money, no refund, we too will be returning it to the front of the store too, but not in Daytona Beach, “Ashley Stores, this is not home!!! People if you’re thinking on buying from them run, run as fast as you can they’re Crooks!
Have the same problem. Been dealing with them for 10 months on damaged loveseat. Everything I hear from them is a lie. They have finally won as I’m tired of fighting them. The loveseat I have is now discontinued also so I’m stuck with it. Thanks for the worst customer service Ashley.
Do a buy back on your credit card. Oh hell nah!
Hello my name is Troy Johnson my address 3627 booker trail. San Antonio, TX 78223. My mother purchased a table and a chair for me at your military and Zarzamora location. It was supposed to be a surprise gift but somehow they were sending the information to my house so that spoiled the surprise that was the first of the disaster. The table was delivered with no problem but we found a scratch on it,I took pictures and submitted them to the location which it was purchased from .so they ordered a replacement table which I’m still waiting for because for some reason the contractor delivery service that you’re using can’t find my place. I have my 82-year-old mom sitting here waiting. so far they’ve been a no-show. they keep giving me the runaround on their location and then deciding to reschedule. I filed two complaints also ask for a refund for the chair because they asked me over and over to reschedule but it’s getting frustrating dealing with this I purchased many things from Ashley also my family and friends, but I no longer will. And will discourage anyone else to buy. I’ve called the location where it was purchased and talk to a young lady and she said she was going to talk to her manager and call me back with information but nothing yet. please help with this matter thank you.
Wow! Worst system ever! My husband and I went to our nearest Ashley furniture to purchase over $5,000 in bedroom/dining/living room furniture and boy are we disappointed. Avoid at all costs! Our original sales rep told us 6-8 weeks. It is now over 8 weeks and our delivery continues to get pushed out. We called several times to customer service and the dispatch department with no satisfaction answer. First it was January, then today feb 8, now its pushed out until 3/1. NO one has called to inform us the delivery date is yet again pushed out. I have lost multiple PTO days from work because I took the days off for no reason! When you call customer service its over 30 minute wait. I went as far as Facebook messaging the Ashley furniture webpage because the wait for Customer Service is outrageous. I think they need to restructure their workflows and time to schedule delivery. The sales people literally say say ANYTHING to get your business and you’re left in Limbo to find out when your delivery is. To the CEO, CFO and COO – PLEASE PLEASE HEAR OUR NEEDS! There are hundreds of people on here complaining about the same things!!!!! SOMETHINGS GOTTA GIVE- YOU CANT TAKE PEOPLES MONEY AND NOT DELIVER, AND LIVE UP TO WHAT IS SAID.
THIS IS THE SAMETHING WE SAID .NEVER HAD SUCH BAD CUSTOMER SERVICE ,(THE WORST)
CALLING IT JUNK IS PRETTY NICE ,ITS BEEN 6 MONTHS FOR US AS WELL WAITING ON ONE COUCH TWO CHAIRS…WHAT WE HAVE IS CRAP!!! I FEEL YOUR PAIN!!
They are horrible nobody cares to call me and tell me what is going on with my order they workers suck so bad they forgot to bring me the most important part of my bed frame causing it to break into pieces and it’s taking them forever to exchange it!!!! I Will never do business with Ashley’s ever again!!! Don’t waste your time or money
I don’t believe they are in the business of wanting to resolve the issues and gain customers. I have been trying to get a table and chair replaced – riddled with defects – and after numerous attempts (6 e-mails follow up, and calls), finally got a call today requesting pictures!!!???? Their own service tech-man came to my house and took picutres in May!!!! I have requested a cancellation of the order as well. I am requesting they come get the table and chairs and refund what I have paid. Such disappointing experience.
I am going through the same thing! I will never purchase from them again! Destiny Robinson from the Grapevine, Texas location LIED TO US about the return policy. She never mentioned that they have a no return policy once the item is delivered in the house. Also she charged us over $500 for a protection plan that we DIDNT ASK FOR. She said it wasn’t an option. I went to a different location to ask yesterday and they said she screwed us over. That it SHOULD be an option and she should’ve given us 20%. All she cared about was making commission! We are trying to exchange them and they won’t help us. WORST EXPERIENCE EVER! I never had an issue like this with Nebraska Furniture Mart.
Good luck getting refund. I’m calling corporate tomorrow and if they don’t want to give my refund asap then we will be in court.