T-Mobile Headquarters
T-Mobile Headquarters Contacts.
Corporate office address, contact information and phone numbers for the T-Mobile USA Headquarters.
Write a review or read complaints from other customers.
T-Mobile Headquarters Phone Number and Address.
- Company Website
- http://www.t-mobile.com
- Corporate Address
- 12920 Se 38th St.
- Bellevue, WA
- 98006
- Phone Number
- (425) 378-4000
- Fax Number
- (425) 378-4040
- Twitter IDs
- @tmobile
What is T-Mobile’s Corporate Office Phone Number?
T-Mobile USA’s Headquarters phone number is: 1-425-378-4000.
What is T-Mobile’s Customer Service Phone Number?
T-Mobile’s Customer Support phone number is: 1-877-746-0909 (24/7).
ALternative cusomer care phone number: 1-800-937-8997 (fastest).
T-Mobile’s Customer Service phone number from a T-Mobile mobile phone: 611
T-Mobile’s Customer Support phone number while abroad: +1-505-998-3793
T-Mobile’s Customer Support phone number for TTY: +1-877-296-1018
T-Mobile’s Prepaid support phone numbers:
- To activate, call: 1-877-778-2107
- To manage, call: 1-877-778-2106
- To refill, call: 1-877-720-5195
How do I Contact T-Mobile Customer Support?
Call the numbers above or contact T-Mobile via:
T-Mobile Live Chat (you will hate to log in to your T-Mobile account).
T-Mobile Email Address: Use the Email Form to ask a question.
T-Mobile’ Contact Us page can be found here.
T-Mobile USA’s Customer Service Mail Address is:
- T-Mobile Customer Relations
- PO Box 37380
- Albuquerque, NM 87176-7380
T-Mobile USA’s Headquarters mail address is:
- T-Mobile Headquarters
- 3618 Factoria Blvd SE,
- Bellevue, WA 98006,
- USA
T-Mobile USA is a subsidiary of T-Mobile Germany.
T-Mobile Germany’s Headquarters address is:
- T-Mobile
- Landgrabenweg 151
- Bonn, 53227
- Germany
- Phone: +49 228 936 15502
- Fax: +49 228 936 15509
Contact T-Mobile on Social Media.
T-Mobile on Twitter: Twitter
T-Mobile on Facebook: www.facebook.com/tmobile
T-Mobile USA Headquarters Executive Team.
T-Mobile USA’s management team consists of:
John J. Legere
President and Chief Executive Officer
Jeffrey T. Binder
Executive Vice President, Home and Entertainment
David R. Carey
Executive Vice President, Corporate Services
J. Braxton Carter
Executive Vice President, Chief Financial Officer
Nicholas J.W. Drake
Executive Vice President, Marketing & Experience
Peter A. Ewens
Executive Vice President, Corporate Strategy
Callie Field
Executive Vice President, Customer Care
Jon A. Freier
Executive Vice President, T-Mobile Retail and Direct Channels
Janice V. Kapner
Executive Vice President, Communications & Community Engagement
Michael J. Katz
Executive Vice President, T-Mobile for Business
Thomas C. Keys
President, MetroPCS
Elizabeth A. McAuliffe
Executive Vice President, Human Resources
David A. Miller
Executive Vice President, General Counsel and Secretary
Neville R. Ray
Executive Vice President and Chief Technology Officer
Cody Sanford
Executive Vice President and Chief Information Officer
G. Michael Sievert
President and Chief Operating Officer
Matt Staneff
Executive Vice President and Chief Commercial Officer
T-Mobile USA Board of Directors
Timotheus Höttges – Chairman of the Board
John J. Legere
W. Michael Barnes
Thomas Dannenfeldt
Srikant T. Madhav Datar
Lawrence H. Guffey
Bruno Jacobfeuerborn
Raphael Kübler
Thorsten Langheim
G. Michael Sievert
Teresa Ann Taylor
Kelvin R. Westbrook
T-Mobile Executive Team Contacts:
Chief Executive
John J. Legere
President and CEO
12920 SE 38th Street
Bellevue, WA 98006
425-378-4000
[email protected]
Contact John via Twitter: Twitter account
David Carey
Executive Vice President of Corporate Services
12920 SE 38th Street
Bellevue, WA 98006
[email protected]
Callie Field
Senior Vice President of Customer Service
12920 SE 38th Street
Bellevue, WA 98006
[email protected]
Contact Callie via Twitter: Callie Field (@CallieField) | Twitter
G. ‘Michael’ Sievert
Chief Operations Officer
12920 SE 38th Street
Bellevue, WA 98006
[email protected]
Contact Mike via Twitter: https://twitter.com/SievertMike
I recently switched to t mobile. I bought outright an Apple Watch with a line and activated my existing phone. I was happy with employee who helped. Thursday late morning I went back to store to notify I’m leaving country for 2 weeks and ask if I had to anything. There was one employee helping someone and 2 people waiting. No one even looked at me or said he would be with me in ???? Minutes. Not even an aknowlegement! I am very annoyed and left. No way to treat a customer.
T-Mobile has a problem w telling the truth. I had a billing issue and twice I called customer service to resolve this issue. Both claimed that they fixed the issue and my monthly bill would now be what I was quoted when I signed up at $65./mo.
As my bill has not been adjusted x4 mo. , I now head to the BBB and will share w them my problem w your company, and the lies I was told. Too bad for T-Mobile….
We are on the essentials 55. We are supposed to be able to make phone calls within the United States. I am being charged 1 cent per minute to IA.
Why ? The number is a group chat number in the US
I lost my card and they are gonna send me in 5 days, sorry I am out of the town what can I do, I always pay on time you can check
Please I need someone to actually help me with my bill so I can stop the insanity and abuse since July with T-Mobile representative she refused to help me and keep putting additional fees onto my bill that are not my fees and I need my bill fixed! I have spent hours upon hours dealing with shut off my time your call center playing games I’ll need somebody to fix this once and for all before I call my attorney.
My family and I just switched from Verizon to T-Mobile. We were sold the promotion of trading in our IPhone 12’s for free 14’s and decided to get a 4th line for our youngest child. We were quoted a price and agreed. Unfortunately, the salesperson left off one of the IMEI numbers and we have yet to get this resolved after weeks and multiple phone calls. Our bill is incorrect. We are not getting the service they sold us. There solution is to mail in old phone and new one. They say they have to reissue them back to fix this. This is unacceptable service
I am originally with you guys since 1993 I opened another account 5 years ago I have been with you guys so long when you guys used to be voice stream Jamie Lee Curtis was doing commercials for you guys I purchased a Samsung 12.5 tablet it is brand new the light was flickering on it the salesman says I can call up anytime as long as it isn’t cracked and damaged I would be able to get a brand new unit they sent me a unit I went to the T-Mobile store it was refurbished unit not new and it doesn’t work it’s broken they tried all they can do they even called technical support still could not get it to work I’ve been hung up seven times and I was not nasty to anybody I was promised to have people from the Philippines call me six times nobody ever called me back is that how you deal with customers that have been with you for 30 some ideas I purchased a home internet box now I am returning it to you I am done with your services I am not going to be treated like a piece of crap that’s not how you deal with customers that I’ve been with you since the old grandfather clause you guys started in 1990 I joined up with you 1993 we have 10 lines we paid $5 a line we have iPhone buy one get one free back then you guys were nice enough to put my bill towards charity back in 2001 my father-in-law died and I said anybody that can do that for a customer because we didn’t have the money and he had no life insurance I will be a loyal customer and I have been a loyal customer since 1993 like I say I open the second account 5 years ago and up until 3 months ago I have been treated like an outsider I was always treated like a family in Arizona when I lived there I can’t send back this new unit you sent me which is not new it’s used because nobody is sending me a return label sticker and now I’m being charged for it I will not stay with T-Mobile any longer I am totally done nobody can get back to me and now I’m being charged $300 and some odd dollars now I don’t want to be with T-Mobile anymore I want to go to Verizon I need somebody to cancel my contract with you guys oh excuse me we have no contracts I just want to be canceled out with you guys whatever I owe you guys Verizon will pay me for whatever the amount of the phones are tell me how to get back to you guys for somebody please contact me my number is 520-840-xxxx my name is Ralph dalessandro
I am being billed and my acct is on a legal hold for $310.33 because T Mobile says I did not return 2 signal booster. They were returned, Tracking # 1Z. Y79 48A 90 9897 2842. Proof of delivery: shipped on 08/26/2022, received in Ft Worth TX, US on 09/08/2022. For two months the store where I got the shipping label and box, have tried to help me, but no one they speak to will accept that we have proof of delivery. The store people are discouraged, and I am discouraged and angry.
They have put a temporary restriction on my account from using my account and routing number and I need to pay my bill using it
I have been Magenta for over 20yrs and treated like alumni, I really loved the special way TMOBILE took such pride and care of me. in May of this year I traded in my phone as usual for latest model what ensued was a nightmare!! I hope some of this “MESS” IS ACUTALLY ON RECORD!
I DESERVE A CALL FROM CORPORATE! PLEASE.
RESPECTFULLY, E.TAYLOR-JACKSON.
I had bought a phone at Walmart for T-Mobile and took out service with you for the first time I’m 60 years old disabled and I was late paying my bill by the third month and they charge me a $25 late fee I paid that I called I told them that I don’t get paid until the 2nd of the month they won’t payment on the 30th which they had already cut my phone off now I can’t use the phone I haven’t had a phone for three or four months I had to go get another phone from boost Mobile and pay for another phone because y’all would not quit charging me a late fee now I’m getting letters from the collection agency y’all at the bill run up to over 100 almost $200 it’s over $100 $160 something I think anyway my number was 281-695-4056 had made several calls and this matter was not taken care of and I’m very upset and very dissatisfied with your service and I am going to get me a lawyer if we do not get this taken off my credit beer and stuff because I paid for that phone and I wasn’t on no contract with you and I’m seeing your citizen and if you should have worked with me and you didn’t and I never had no phone all the months you’ve charged me for phone service that I didn’t have I would appreciate someone to call me my new number is 346-837-xxxx.
Worst customer service
I need my phone records for Thursday October 6 for insurance purposes. The Albuquerque store on Unser and Coors said they couldn’t do it for me. I need it to prove I called the police department on an accident to get my insurance working on my claim. Please and thank you
I have been a sprint customer for over 20 years and I was just hung up on by a representative as I was explaining my situation and I asked to speak with a representative in the United States because the inability to understand my concerns is difficult with someone unfamiliar with English lingo and so the representatives hang up so as to avoid the conversation. I was born in Italy and have a mother with an accent but it’s more about grasping what the customer needs specifically that is not understood by the representative that causes them to get frustrated so they hang up. This is unacceptable behavior. I would like a resolution to my concerns.
I cancelled my internet TMobile service 2 months ago. I returned my equipment immediately. I still have not received my $21.51 overpayment. No action taken by anyone I have spoken to. Acct # 98176xxxx
PLEASE HELP ME. I HAVE BE A CUSTOMER FOR T MOBILE FOR 16 YEAR. THAT MY AGE OF 74 YEARS.I THINK IM BEING USED TO PAY DEVICES THAT I EVERY RECEIVE. THE DEVICES WHERE SENT TO WRONG ADDRESS. I TALKED UPS. THEY SAYS THAT THE DEVICES WAS SENT NOT TO ME. I RESEARCHED ALL THE INFORMATION THAT T MOBILE DID NOT. PHILLIP STEEPS 646 236 4592. ID 101067. THANK YOU
I have been trying for 2 days to sign up for the Paramount Plus and AAA promotions. I spent over an hour via chat trying to get it resolved and when the tech rep came on the chat – he ended it without chatting with me. I spent another 40 mins on the phone yesterday only to be disconnected again. Today I spent over 1 hour again with Customer Service – finally referred to special lines for AAA and Paramount Plus. Paramount told me they couldn’t help and I had to call Sprint/Tmobile. AAA was really a TMobile number. She told me that they have had multiple customers that have been having issues for the past few days and that I would have to try again in 4 hours. This is LYING TO YOUR CUSTOMERS!!!! You could have posted this message on the website, you could have told your tech and sales departments this so that when a customer calls – they can tell them this. Instead YOU LIED and I have not spent OVER 3 HOURS trying to resolve an issue that you were already aware of. Is this what you consider to be good customer service??????? If so, I will be looking elsewhere
I was going to be a new customer however the agent I spoke to was suppose to call me back but didn’t.I called back and the lady wouldn’t listen to me it was very frustrating so if this is how it’s going to be I am not going to change
I am having extreme issues with my service! We have to step outside to use our phones please someone contact me as soon as possible
this is the most incompetent company I have ever dealt with. I have dealt with about 10 people now and pretty much all of them have no idea what is going on when I talk with them. I was trying to return and cancel my new phone and service. apparently NO ONE at your company can handle this, so just SUE me… it wont hurt me at all. just ridiculous
I switched to T mobile from metro after being made an offer via phone by Karen Garcia. T-Mobile failed to tell me my metro phone is locked for 6 months after purchase, so now I have no phone service because TMobile owns my # according to Metro. I have several emails reaching out to Karen Garcia who just stopped answering me.
I cannot afford to purchase another phone so now I have NO SERVICE after paying metro almost 400 for my service, then T-Mobile took out additional money to activate the 4 lines through them instead of metro service. Customer service at T-Mobile says the problem was fixed. It’s not and now T-Mobile is ignoring me.
Had t-mobile 4-6 months and tv and internet out almost every day . Have called t-mobile about 10 tines they say working on it I pay my bill every month for no service. Please help phone number 585-298-xxxx
I bought a IPhone 13 in jUNE and have had trouble with it going to voice mail off and on when in barley rings. Have called number of times and it will work for a short time if you do net-work. I did not have this problem with old phone. It is either in the phone or your net-work. I need help as I am on the phone with doctors as my husband will have surgery on Oct. and everyone has my number. Please do something. Thank you. Phone number is 575-815-xxxx or 575-708-xxxx if my phone does not ring.
Money money.money.
T-Mobile is the absolute WORST company I’ve ever dealt with! I was told when I transferred to them they would pay off my phones with Verizon, (Never said I needed a statement or anything now all of a sudden I need one) I had no worries they would take care of it all. I SPECIFICALLY asked them do I need to contact Verizon for ANYTHING the rep said no we will handle it all! WELL NOW IM IN COLLECTIONS BECAUSE THEY NEVER PAID MY PHONES OFF! OH AND ALSO NOW THEY ARE SAYING ONE OF MY PHONES DONT QUALIFY!!!! I am BEYOND PISSED RIGHT NOW! MY SERVICES HAS NEVER WORKED SINCE I STARTED CALLS DROP NO DATA NOTHING! WORST SERVICE EVER IN MY LIFE! Since day one of my transfer our phones have never worked properly and now they are saying since my bill is behind (which I am not paying for a phone I can’t use) they want me to catch it up. This has been a nightmare BEYOND A NIGHTMARE. I have been on the phone for an hour and nothing has been resolved. I wish I would have never transferred over. I knew it was too good to be true!
Hi my name is shyann deason my complaint is that your company tmoblie been put my threw a ringer with your Representatives I’ve been on with the multiple times every month trying to fix my monthly bill.. Not only that they took so much money from me and my husband husband that it’s not even in the records in the records also we were told we were gonna get credited money back and money form not credit for for 2 devices we got stuck with an Internet Box for 2 months that we didn’t need or want And they still didn’t take no for an answer they still pushed it on us . Also also we were lied to about certain months that were repaid and wasn’t true and that’s true and when we bring up our concerns to your representatives we get told that we’re liars and we get hung up on this is our last option to come to the corporate to get it fixed or the next one is we’re going to court. And I am gonna be putting In the courts that between T-Mobile and the stress that I’ve been under with you guys is a it is a matter of unhealthy for me and my unborn child it’s putting unnecessary unnecessary stress from your representatives onto a mother.
I was a true tmobile customer years ago for 10years+ until they played me on payments, then lied abt me owning the phone. Now I’ve decided to try their internet hotspot network , these are the lies tmobile told me: amount of gbt, buying another unneeded device, 7dy wait refund, 3day wait,my refund wait. , they dont have a CORPORATE NUMBER/ ADDRESS/ EMAIL?It’s now 4wks since I returned the device & I was told another week for my $$ my $ shldve been returned the monet their device was signed for & delivered at their warehouse but they’re still saying another 7days, next week 8/18/22 will be a month since I mailed off the package the 21st 3dys later will be a month when they received & signed for it. It took your rep seconds to grab my $ but it’s taking me weeks if not more to get my money back?? T-MOBILE YOUR PPL ARE NOT RIGHT LYING TO OTHERS TO MAKE A SALE/ COMMISSION WHATEVER THIS IS NOT HOW YOU GET OR KEEP A GOOD CUSTOMER SMH. I JUST WANT MY MONEY BACK, TIMES ARE HARD & PPL CANT AFFORD TO SQUANDER THEIR PENNIES ESPECIALLY ME. JUST RELEASE MY MONEY THATS ALL I WANT.. YOUR DEVICE IS ON YOUR PROPERTY IN TEXAS..IM IN QUEENS NY ITS NO LONGER IN MY POSSESSION THEREFORE ITS NO LONGER MY RESPONSIBILITY & YOU SHOULDVE BEEN RETURNED MY MONEY TO MY CARD. YOU GUYS WERE QUICK TO OFFER ME STORE CREDIT OR USE IT UP ON THE INTERNET WITH THE OTHER DEVICE? I CANCELLED THE INTERNET WITH YOUR COMPANY THE OTHER DEVICE BEEN BOXED UP THEREFORE I DONT NEED EITHER I JUST WANT MY $$ IM DONE WITH TMOBILE AS SOON AS I GET MY MONEY & HAVE YOU SEND ME ANOTHER SHIPPING LABEL IM MAILING THE OTHER DEVICE TO YOUR COMPANY & IM DONE WITH TMOBILE FOREVER
I am having a hard time getting my refund from your company. I have been trying for three and half months. Trying to turn in the unused sim cards. The man on the phone told me to turn it into a T-Mobile store and when I went to the T-Mobile store on 11 & Dequindre they told me that the people on the 800 don’t know what they are talking about because we don’t take those cards you have to go to the corporate. I go to corporate they said the same thing the regular store said. I’m tired and stressed out. The girl on Friday lies and said that she would send me the return slip to my email here it is Tuesday. I still don’t have anything. She lied and said that she sent it to me while I was on the phone nothing I gave her another email still nothing. My whole day on the phone now I am last for work. I JUST WANT MY REFUND DAM. Order #1101288879852
I have Samsung a 71
I need screen protect
i am very upset on how the t mobile employees are talking to customers they are veryyyyy disrespectful and i just lost my mom and i csnt even make funreal arrangements for her i have been with this company for awhile and they are too disrespectful for me cn someone plz call me at 414-617-xxxx as soon as possible
I used to be with T-mobile. Was once a happy, paying customer. But, a few months ago, I began having trouble with T-mobile in Florida. This would be your local Tampa, Florida office. They became very rude, uncooperative, and so I discontinued service with T-mobile. I owe T-mobile Nothing!! However, this morning, August 8, 2022, I saw on my Truist Bank app, T-mobile has pending , a $45.00 + payment on my checking account!! Your company, at least your Tampa, Florida office, is trying to, in essence, STEAL money from me! My Visa Debit card is how I paid my bills with your company. They retained that information, and now, and for NO justification, are trying to withdraw over $45.00 from my checking account. This is Attempted Thievery, and I won’t stand for it! Please see to this matter today, and deal strongly with those in your company, in Tampa, Florida, who are responsible!
My phone number is 1 (484) 201-xxxx. An unauthorized user was able to upgrade to a new phone on my account and the dealer told us it couldn’t be cancelled. How was this possible? I’m a 7 year customer. I’m really concerned. It was store #987E dealer 1890976
As a loyal customer for nearly 20 years, I don’t even qualify to get an unlimited data, talk, and text plan. I have 6 lines and cannot even get an unlimited plan for under $180 and free phones unless I become a new member. How is that for showing appreciation for loyalty? I pay my bill on time and have not done any upgrades for at least two years – I supplied my own phone for an upgrade because T-Mobile only gave a free phone to new customers. Other carriers have offered me free phones and and unlimited everything at a better price. Today I was offered 6 new Samsung Pixel 6 or 6a free with unlimited data, text, and talk – no plan and no fees for $180 plus tax. I stayed on the phone for 30 minutes with T-Mobile customer service to ask if they could offer something similar and they told me all they had was the Magenta plan for $250. Wow. 30 minutes for that appreciation. Why do I stay? For me loyalty means something. I guess it doesn’t for T-Mobile. I need to listen to my husband and jump ship.
Hello,
Why did t mobile lock my SIM card ? I owe nothing on the phone or to t mobile. The local stores refuse to unlock it as well as your customer service! I need this resolved asap! Your help would be greatly appreciated in this matter.
Poor phone service. Continuous calls to customer service and tech support. Just run around for over 2 weeks. Problem for a month now total. Been with T-Mobile over 20 yrs and feel I need to move on. Frustrating when you can’t get good service, and I have to wait 5 minutes or more to upload and download, and told today 8/5/22, I’m in an area with poor connections. I’ve been here 14 yrs and now they want to tell me I have poor connections. What happened to the 14 yrs it was working??? They just put 5g towers here. And I have a 5g phone. I’m in Pearland TX in a big weathy city. So for them to tell me after 14 yrs is a location problem, someone is too lazy to do their job.
I started my internet services in October of last year under the impression that I can do affordable internet program that I qualified for at the time. NOBODY ever helped me get on the program after numerous attempts to have a tmobile associate help. I spoke to so many people for them all including supervisors tell me rest assure you will not have to worry about your services. NOBODY did anything. My services have been interrupted over 50 times since I got services in October. I never got in the program and I never got my reimbursement check. I’m sitting right now with no internet and now no one will connect me to corporate. You guys asked me to do a survey and each time I gave a 10. We have phone services with you since 2006 this is unacceptable.If this is how you treat paying and loyal customers I would love to know how you treat your family.
When I purchased my iPhone a program was installed on my phone by TMobile. My privacy is non existence. There is a TMobile data transfer network App. I want Tmobile to correct this. This is a federal crime. This has been a problem that has been ignored by your Reps here in HoustonTX
At about 3:0000, I arrived at the T-Mobile at 2150 to a note on the door that was unreadable to cal ll. The note said on break-be back in 15 minutes. She drove up and saw me calling the number but did not get out of the car to tell me she would be with me. I washing washing clothes at the laundromat next door and after she got out of car, I realized she was the T-mobile worker. Please review the surveillance camera at 3:00 pm on 8/2/22
Sir I am one good Cutomer recent I try to update my old phone your co. Give me promotio they should charge me only tax activation fee up front I pad but they charge almost &373.00 extra so last 4day I am talking but no one give right answer I do have bad experience please call me then I will explain you every thing thanks
I entered a T Mobile store located inside Briarwood Mall Ann Arbor Mi and was refused to be served by Ryan and he pointed out to me that it will take time to serve me and I replied that its fine I have time and then he preceeded to stress time of closing and told me that I was being combative and I take great offense to this type of treatment from anyone whom make such a comment to a loyal paying long standing customer. I’m not at piece by his behavior. All I wanted was a phone and received very bad service
Hello I have been with T Mobil for a lot of years, I called to see what was offered as upgrade. when I talked to a customer rep . he went threw my act. and also was told I was on the 55 and older plan I told him I did not need or want to add a line, and did not want to pay a lot for phones. I spent 2hrs. with this person and after he checked with his supervisor he offered me 2 TCL30XE5G phone at no cost me at all. I did have to pay tax and shipping $97.00 which I agreed to He then said my first 2 billings would show an additional 16.50 for to months and the 3billing would show a credit return of $33.00 for those to months then from that point on my bill would be back too normal and would show 8.25 per phone a credit for 24 months. I agreed after I had him explain it several time so there would be no mistake on my or his part. he said I would have to sign aDisclosure when it came it was not what he said and explain it was just a formality for the phones and it would not change our agreement . After the next day my wife said this is not what you agreed too and was going to be charged. I called t mobil and a rep looked over what was sent and I told what he Sais it was too be . the rep said he was not being true-full and was not giving you phones at no cost. I thought he was giving me this deal because of our time with t mobil and that was a free upgrade. I must tell you Have never been so Pissed off I been doing business with you and always been very clear and prompt with paying my bill. Moving forward I talk to a t mobil rep and she said I can send them back and will reverse the $97.66 as so as the phones are returned. After which I don’t know if I will want any further business with your company , trying to hussle me and or lie sits deep in my crawl. so I sending this to I hope someone takes the time to understand and realize loosing a customer is important or maybe your co. is too big to give a damn
Ive been with this company for a bit now and i was prorated after upgrading my phone and getting a free phone and free line, been having rollover fees that do not show on my app, i feel like i have been over paying money for my bills and tired of getting different bill amounts every month !
This is the worst company you get know help 15 times I called to get a promotion code and still don’t got it 4 hrs on phone and still didn’t get it should be ashamed of your self I know I’m not going to get no call back or anything because you know I’m not a millionaire but you know it’s a shame I’ve been with your company while MetroPCS for years and your T-Mobile is terrible should be ashamed of yourself and you can check the logs I’m not exaggerating or nothing 15 times I called over 4 hours on the phone and still nothing still nothing accomplished ashamed of yourselves but 484-908-xxxx that’s my cell number see if you have time for The regular Guy Nicholas Forney
I was lied to regarding my bill at the the time of my purchases.
Tmobile lacked consistency and trust while I was a customer. Each customer representative tells you something different and it impacts your plan, billing, and overall service. Then they treat you like the conversations never happened and refer you to write a letter to legal because the left hand doesn’t know what the right hand is doing. This has caused me countless of hours and emotional distress dealing with the customer service reps that are allowed to breach their own verbal contract as to what plan you are on/how much is due and what arrangements were agreed upon.
I have a problem with your Lewiston store in Lewiston Idaho T-Mobile the manager there is a major problem for me. I’m being discriminated to begin sir I pay for insurance on my phone they will not honor it unless I deal with the manager only he’s being rude unprofessional he lies I filed complaints against him before now he’s retaliating against me. You need to know what your people are doing in your stories that represent you and your company you need to do an internal investigation on your store manager in Lucian store in his behavior. I’m a healthcare worker I have to have a working phone I’m on call 24 seven right now I am on my third phone from T-Mobile they’ve all been defective product so far. I pay for insurance to have it repaired if it’s not working properly I would like to know why this is not being honored. And I don’t think I should have to deal with this manager dirt can you treat me badly lies to me give me lousy service dial denies me access to the store unless I deal with him I’ve never been rude to me employee I’ve never been unkind I’ve never done anything to be treated like this I’m very disappointed in your company in your business practices if I knew you were like this I would never went to T-Mobile at this point I will not endorse your company I will tell everyone I know about my dealings with a Lewiston store and the manager there I know plenty of people on T-Mobile phones I’m sure they be glad to know about that . If you do not get a hold of me and come up with a solution I will be filing the charges with the state attorneys office today I will file a written complaint against your company and let them deal with you guys I hope it doesn’t come to that that’s why I’m reaching out to corporate hopefully you can rainy news renegade employ my phone number is 208-791-xxxx I’m gonna be optimistic and hope that you’ll come through for me and help me solve this problem I like to think that you guys not aware of what’s going on you’re Lewiston store. store I also fall complaint with the FCC
Have a contract with Sprint in which I received 2 free iPhones (credited each month) after turning in my old ones. I am being billed each month for the new phones. I have contacted customer service 4 times to resolve issue and receive credit for incorrect billing. Customer service acknowledges receipt of old phones and does not know why I am being charged but has said they will straighten out issue and call me back at a date and time which they never do. Account number is 3497xxxx.. I am getting fed up and figured I would contact you before contacting the New York State Attorney General. Please resolve issue by stopping billing of new phones and issuing a refund for all of the months I have been incorrectly billed. Thank you
Last Sunday I had to call t Mobil about my internet connection again. This time I got a lady from USA she fixed it in five minutes. The tower I was using has big issues. So she took a tower map and overlayed it over my house map and said there was a tower 1 and half miles away in a different direction.she politely asked me to unplug my gateway and put it in a window pointed in the tower direction. Very simple. Now my internet is perfect hasn’t buffered once. She fixed because she used all the tools available to her. Some times the bast man for the job is a woMAN. She deserves recognition. I’ve been in business for 40years I would hire her in a new York minute. This is the longest text I ever did but she deserves it.!!!
Thank you
T mobile at nitro place is trying to steal money from my bank account it the the small framed girl in their and need’s fired immediately , Thank you Regina Thomas
Hello, my name is Glinda Dixon and I have a complaint here. I have been sick with the virus and wasn’t able to work so that stop me from being able to pay my bill so I ask for help with them they been giving me all this lies here. when yuo sick and lose your job ain’t nothing you can do but ask for help. And they have a hardship that they wouldn’t give me cause I couldn’t pay my bill I don’t think that was fair for me at all. So I need some help here with that. I need someone to contact me real soon here. With some answer. Unfair to do this to a customer. Especially when they been real sick And can’t do anything but get better here
I have been going back and forth with Sprint/T-Mobile since July 1!!! Every since my phone got an update my mic and speaker on my phone and wearable isn’t working. They have left me on eternal hold, hung up on me, transferred me everywhere with no results. I have been a customer since 2004 and pay my bill on or before the due date!!!
Fraud Division
Phones we never ordered.
Unopened boxes. Called. Returned unopened. Tracking number given in May 10, 2022. $236.00 taken from our bank account. We only don’t have credit cards. Have tracking numbers, employee names and ID numbers. Was told once returned will get 236.00 back and a $200.00 Visa card for inconvenience. Al the above was done on May 11th. WHATS UP?
I HAVE TracFone SAFELINK SENIOR PHONE. WIFE USES TracFone pre paid.We have no account with you all, never did.
Going public with this if not resolved or no one contracts me within 7 days. Lawyer, Public Radio, News Channel 13 Albany NY. Your choice.
Wonder why your Cocomo Indiana store is closed when the hours are 10 to 5:00 and why they refuse to answer the phone and sit there and hide
I had cancelled my phone back in November 2021 and received a letter from management stating my account had a zero balance after settling the last payment. I am now, 6 months later, receiving a bill. Please take care of this. Thank you
My phone Sam s22 got very hot took in to trouble where I bought agents worked on it for 3 hours ordered me a new phone on July 6 said it would be here on July 8,,,July 15 and the office could not give on date when to expect it to me this totally wrong and they can’t call the main office or someone who can help I NEED MY NEW PHONE AND ALL MY DATA BACK so what going on my phone 408 375 xxxx,,,office no is 408 724 xxxx San Jose cal
I’ve been a customer with T-Mobile for over 10 year. Have purchased mini phones from. T-Mobile I purchased a phone by calling 611 and spoke to a representative about the new iPhone pro max. When into a T-Mobile store in Spokane on Mission Street paid off on my phone and paid my bill.. apparently the person who took my money did not pay off my phone.
This was it in February 2022. I’ve always pay my bills on time and now I’m being charged for a form that I’ve already paid for and I had a credit on my phone bill that wasn’t applied. Want to know where my money went that I paid cash at the mission store in Spokane Washington.. Never received a text message for a confirmation . I did pay $800 towards my phone and $200 towards my bill and somebody took my money in pocket it it’s not okay
My service sucks in the 24436-24085 area! I can’t call 911 in @ least one area! I’m told that towers are to blame! Why sell a service you can provide? I have no service in 1/3 of my area & only have service @ my home connected to Wi-Fi! Call support & was hung up on by one tech!
Why am I paying for nonexistent service? Don’t use T-Mobile if you want to use your phone…their service is bad.
I have spoken with supervisor sales worker and I keep getting hung up. I regret changing from Verizon.
Good afternoon my name is William Jones I’ve been a T-Mobile customer for about 2 years now we purchase phones from T-Mobile we’ve had problems since they went with these phones I’m contact customer service multiple times phones not working showing no service urgency service only no calling we’ve made this known to customer reps multiple times we spoke with technical support multiple times we’ve never gotten this issue resolved my wife phone now does not work at all she’s missing business call she’s missing calls from her doctor or missing calls from our son’s doctor this is unacceptable and for one of your representatives to say basically for us to go to another carrier if we were please my wife wanted the phone replaced it’s basically the answer that we had was to pay $300 down or $149 with the insurance again as I said at the beginning of this conversation we’ve been having this problem from over 8 months and complaining about the service for 8 months I think that is poor customer service and I would have thought that we would have been handled much better I would have thought that the issue would have been resolved with possibly getting a new phone with no down payment that would be the least that you guys could do I will be taking my service somewhere else thank you and I pray that you guys do better with your other customers and treat them better than we were thank you
Three weeks ago I was supposed to have a different phone period my 32G had so many problems the local Pueblo store replaced it comma but with only a 13 G period that is not even what I am paying for comma it’s a lesser quality period not to mention it’s giving me lots of problems already. what do I have to do to get what I am paying for, a 32G? I am paying for services and this lower quality phone and am NOT happy!!!!!! I need this problem fixed asap!!!!!
Presently in United Kingdom, what are my overseas and domestic call rates? 717 576 xxxx
New phone issue. 18 years with sprint. Cant wait to switch to another provider
Been told cant fix it. Paid 2200.00 for new phones 6 months no help. Please contact me
Everytime I go to w.sahara Ave location they are out of screen protectors for Samsung sfe 20..I pay for this service u never have them in stock …its to unbearably HOT gas is to expensive for me to drive around looking…I would appreciate some kind of refund to my bill for last 2 months of u not having something I pay for…thank u send me message on how much u will credit my bill next bill.
Thanks Carol
I have been a faithful person to t mobile
Check my long term status.
I am seriously thinking of changing so I can participate with all these offers I keep getting. Switch and a new phone!
I really am tempted. My phone works fine ( s21)
But it is always fun to have a new phone!
Any offers for me?
A long time customer?? Text me or email me any offers I may have missed.
I opened a new line today and went to pick up my phone in Downey on Firestone and woodruff the website said closed at 8 30 I drove 40 minutes got there at 8:05 pm the door was locked and there was customers inside so when one of them left an employee opened the door I told him I was there to get a phone I ordered he said we’re closed I said you guys don’t close til 830 he said nah we close at 8 man so I drove over an hour and ten minutes to have to do it again tomorrow how long would it of taken to grab a phone and why is the door locked before closing gas isn’t cheap and not a good first i.pression on a new customer .
I am filing with the state AG, today. I’ve been hung up on 3 times, no one will give me answers as to why I’m still dealing with over a dozen open tickets regarding my service. Sprint was great, t-mobile has ruined everything. I want answers now
I upgraded my phone line and my old phone was confirmed it was accepted at T-Mobile back in late March early April. Apparently t-mobiles system let me upgrade early and now I am responsible for paying on 2 phones when T-Mobile has one in their possession. I was supposed to trade my old phone in and still have the original credit transferred to my upgraded phone but instead it wasn’t done and I am paying $45 a month towards the phone plus another $11 for the old phone which is what I am supposed to be paying for the new one only. I have spoken to several managers and employees and have been told thye would look into it and get it taken care of and I would be reimbursed for the months I had to pay on a phone I do not have. Then they come back blaming me that its my fault t-mobile system messed up and that there is nothing I can do besides pay for it. I requested that they phone I sent back to them be returned since I am paying for it and was denied. How can you charge someone for a phone if you have it not them? I am already out $180 plus I am paying on another phone every month that was stolen back in May so t-mobile is ripping me off over $90 a month for phones I don’t have in my possession. If this continues I will lose my service from not being able to afford to pay for it from being over charged every month
for something that is not my fault as the customer. It is extremely disrespectful to blame a customer for something that t-mobiles system allows you to do.
Experiencing issues with information received referring to rebate need to speak someone at corporate relations.
Yes hi, I have been a customer with your company for 17 years, in 2014 I hade purchase a Samsung table, in 2016, I called T-Mobile to cancel the line I no longer use it, I was looking at my bill assuming it was my daughter‘s iPad but it’s not she said no mom that’s the Samsung tablet that you canceled two times to 2016 now I talk to an agent tonight and they said it was taken off a couple days ago because I had called last week and I won’t be charged anymore for an offer me $70 off my bill OK I appreciate that but I put in $1800 for the past six years and I feel at the very least she should’ve taken a couple months bills off of my for phone bill I am not happy with this at all not been a good customer for 17 years and I don’t appreciate not getting some kind of refund or credit beside $70, I have been a good customer with T-Mobile for 17 years and I don’t appreciate how this went down
I was quoted a plan and price in writing, and now they’re telling me they won’t honor it..
We performed a service for two T-Mobile stores in Laredo, TX in October 2021. We still have not received payment for these two invoices.
I received an email from Tmobil travel. I booked two rooms in March. The hotel does not have the rooms for us. Tmobil travel said they are working on it. They have taken our money since March. I am going to go to the press TV News if I do not hear from someone.
Came into T-Mobile on Rt 33 in Hamilton nj for my mom to switch from Verizon. The place smelled horrible of gas. A second employee arrived and 15min later both my mom and I felt nauseous so I called the fire department. Everyone was evacuated and the original employee who had been there a few hours had to be taken to the hospital. The second employee said that 2 other workers were coming in. The first of the 2 to arrive David Arocho(unsure of the spelling of the name as he refused to spell it or give his employee number) after we were able to go back in started helping a customer that just pulled up instead of us and the one other customer that had been there for over 2 hours through the whole gas leak ordeal. When I complained he said the new arrival was “his customer and she would be quick” and proceeded to yell at my mom and I that “if we didn’t like it we could go elsewhere cause he didn’t care”! 2 other new customer looking to get phones had walked in to witness the yelling and walked out and told me they weren’t willing to do business with a company that employs people that treat customers that way. After an hour when he was still working on his customer the new employee that was helping us had an issue that he was unwilling to help her with and basically we were told we’d have to start all over. I am now looking into switching my own services back to Verizon no cheap bill is with the unprofessionalism of this store employee. No wonder they constantly have new employees Came into T-Mobile on Rt 33 in Hamilton nj for my mom to switch from Verizon. The place smelled horrible of gas. A second employee arrived and 15min later both my mom and I felt nauseous so I called the fire department. Everyone was evacuated and the original employee who had been there a few hours had to be taken to the hospital. The second employee said that 2 other workers were coming in. The first of the 2 to arrive David Arocho(unsure of the spelling of the name as he refused to spell it or give his employee number) after we were able to go back in started helping a customer that just pulled up instead of us and the one other customer that had been there for over 2 hours through the whole gas leak ordeal. When I complained he said the new arrival was “his customer and she would be quick” and proceeded to yell at my mom and I that “if we didn’t like it we could go elsewhere cause he didn’t care”! 2 other new customer looking to get phones had walked in to witness the yelling and walked out and told me they weren’t willing to do business with a company that employs people that treat customers that way. After an hour when he was still working on his customer the new employee that was helping us had an issue that he was unwilling to help her with and basically we were told we’d have to start all over. I am now looking into switching my own services back to Verizon no cheap bill is with the unprofessionalism of this store employee. No wonder they constantly have new employees
I bought a Nord 200 and got the screen cover it broke and I have been waiting over 2 weeks for a replacement replacement I don’t believe it should take that long even if it has been backordered because I recently had a back ordered part from Sony and it didn’t take two weeks and they’re blaming it on the company pure gear because I guess you guys have nothing to do with it
I’m writing to complain about the poor service i have been provided from T-Mobile. I transferred my service from ATT over to T-Mobile thinking I would get great customer service and i was wrong. Since being with your company for the pass seven month but problems with my billing every month. Initially I was promised two free iphone minnies and then told the promotion was over and now charging for one of the phone. And every billing cycle there’s extra charges on my bill and i have to call to get them taken off. I recently added a third line and received the phone that was suppose to be free. Once again i get my bill and they are trying to charge me for the phone. I’m a 64 year old women who pays her bills on time and should not have to go thur this every month. I’m tiered of the apologies from your emolyees because it keeps happening every month. I’m very displeased wir
th the service I have received for the pass seven months. I will not be renewing my contract with T-mobile and will not be recommending anyone to you all. Account# 9761xxxxx.
Truly disappointed!
I’m tired of being lied to from employees at T-mobile especially when I am sent overseas!!! I’ve been a customer since 1999. Although you show 19 years. Can someone from the US located in NM. Call me about the issues that I’ve been complaining about since I bought my 5G phone in February 2021. Sincerely Deborah Holly. The account is in my daughter’s name Christie Marcum.
i was offered a phone plan with three lines for $75. Iam a long time customer since 2000. Three times now i have called because the new plan has not been changed. and no one seems to know where this plans exists. I have been reassured twice that there is such a plan. I have reassured twice that the plan will be put in place. But to no avail. The i was charged for an insurance plan i did not order. then i was on the phone for over an hour just being passed around from rep to rep because your staff is so incompetant and uninformed. I am baffled by the unprofessionalism because you can’t hire informed staff that all are on the same page. I am completely frustrated. the only reason i added a line was because of the $75 price plan and now im told it does not exist. How illogical is that? How can two reps know of a plan but literally everyone else not? I want to be contacted by someone of authority, not a call center rep, and i want this resolved. 617-970-xxxx
I had the worst experience with t mobile, I have been a customer for 4 years on lease agreements thru sprint and was never able to up grade my phones and now they are asking for a down payment. Will if I would just purchase my phone they would have been payed off. The non willingness of the rep to help was horrible.
I went and got your internet. They said it would come out of my bank account. They lie. Now I have to walk down a mile and a half to fix their mess up . I am disabled and very upset that I have to walk AGAIN TO FIX WHAT THEY MESSED UP. I AM TIRED OF ALL OF THIS. I SHOULD HAVE GONE SOME WHERE ELSE
Cannot get an answer from “my team of experts!” Galaxy S8 SECOND refurbished exchange has no (0) sound. My 1st contact with “my team if experts” was 16 June. 4 hours on phone with 2 support experts and still NO resolution. My # 813 679 xxxx. Where is management?
I would like to get a phone number that I lost after few months out of town. I checked the availability of the number but every time a reach out to customer service they claim that the number has been already assigned to someone else. I tried to get in touch with the person but the number is still desactived. I’ll be more thn happy if I can still have the same number since it not assigned to anyone yet.
I’m looking forward to hearing from you
Best,
I have been charged $21.15 for absolutely nothing by TMobile. And this is following half a dozen phone calls to clear my account that was never set up nor used. This is commercial fraud. Cancelled Acct #98216xxxx
Good afternoon I have been a customer for 6 to 7 years I did a jump on demand and was told by representative Brian at store 238 D pooler Pkwy,pooler
Ga 31322, to return my old phone, I did exactly what I was told to do, as I walked in store manager Brianna was very disrespectful and raised her voice at me in which I returned the act. Brianna then told me to leave her store as Brian tried to assist me she then proceeded to call the police on me. I still have the phone to be returned and this behavior is unacceptable.
I ordered tmobile home internet service and when it came time to pay the bill,I had the money on my debit card you wouldn’t let me pay my bill because I didn’t have the 6 digit code . I still have the tower but no longer have internet because I couldn’t remember the 6 digit code and my only source of wheels broke so.i couldn’t go in and pay as I am disabled and can’t walk.
Also you ripped me off on Like a half a months
Worth of service and was trying to charge me for that too. Now I’m sure you can agree that your representatives shouldn’t throw away customers like that easy right? Or is your company so big clients a disposable like that?
My name is Jody Gregory and my address is 1233c. Alder ave lewiston idaho
83501 . 208-217-xxxx.
I have a different phone number and email since the time when this occurred but seriously feel ripped off since this incident and I’m on a fixed income
My complaint I pad I paid 4 times for re.paid Simcard but does not work after the T-Mobile sell person put the Simcard into my old empty IPhone 5or 6. And no work, I then asked for return my money back. They replied re.paid Simcard no return. if they knew the iPhone 4,5,6 obsoleted why the T-Mobile sell person still sell the Simcard for the customer? That was cheating the customers. If anything the T-Mobile company can return 4 times pre.paid Simcard to me please advise me thank you very much.
You guys sold me a lemon!! You said it wouldn’t work ..I also tried to cancel my services.but I don’t have 2 hours to waste being on hold..now my bill ..was sent to the collections. Thanks for that as well..you guy sure pulled a fast one!
Our T-Mobile hotspot has been in and out (mostly out) for May and June. I’ve called repeatedly and been given the run-around. Still no idea if or when it will be up and going again. I’m frustrated and feel totally disrespected as a customer. I’ve been paying for a service I haven’t been getting for two months. I bet it would get the company’s attention if the customer paid their bill the same way they received their service. Trust me, many of your customers are going to start looking for service elsewhere. Your company didn’t even have the common courtesy to give their customers a heads up, all while charging them for services they don’t receive. Horrible business practices.
Do you install landlines on Lititz, PA
T mobile has the most useless customer service. In the past few days I have spent almost 4 hours on the phone with their customer service and got nothing resolved.
I have no service. I reside in Oro Valley AZ
520-390-xxxx
I want this person off of my account and they said they can’t help me I’m not happy I don’t know this person
T-Mobile Live Chat (you will hate to log in to your T-Mobile account). You might want to check your headquarters complaint page. I would like to think you meant have, not hate to log in.
Hello,
I am trying to contact Anthony Wirz in regards to an outstanding invoice for a remote broadcast for the grand opening of the store in Marshalltown, IA. He approved the remote advertising last August but the invoice remains unpaid. I have sent emails to his address, but have yet to receive an answer. Thank you
Why am I paying 2 bills in the month of June
Good morning, my name is Shari Cozzoli and I’m the GM at Flamingo Island Flea Market. One of the T-Mobile stores in Naples, FL rented a space from us and left without paying their rent. I’ve tried numerous time via phone, email and mail to get this invoice paid to no avail. I need assistance with getting this paid. The location that owes us money is:
T-Mobile
15205 Collier Blvd., #107
Naples, FL 34119
Manager at the time: Rebeca Capelo
We were given the wrong iPhone yesterday and was told that we would have to pay a $70.00 restocking fee even thou it was the authorizing agents mistake. When asked to speak to the store manager first we were told she would be in till today. second when we called today we were told that she was going to be at a meeting for 9:00am this morning till 4:00pm. We don’t understand why we have to pay a restocking fee or any extra fees for their mistake. The iPhone in question is a 13 pro but we had asked for a 13 pro max. Any help given on how to fix and remedy this situation would be extremely helpful. My phone number is 401-617-xxxx.
Neither Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America’s leader in 5G coverage. – Paula@T-Mobile
I want to file a complaint against T-Mobile
I am writing this to document that I have been trying to resolve a T-Mobile created Health and Safety issue for a week. I am being transferred from person to person. None of your employees can speak english nor do they care about the problem. After 35 minutes, I was transferred back to the main queue.
Residents in my apartment building cannot make calls out. This problem started when T-Mobile worked on their rooftop equipment. Emails and phone calls for over a week have produced nothing.
This is an elderly high rise and if a tenant dies because they cannot call for help I’d like this documentation to give to their family
Pl ease my phone went off and expert was so disrespectful this morning I force to give my routing and account number in order to get my service restor
I am trying to speak with someone about my phone. Called the automative system said a malfunction within the system. I talked and was on hold several MINUTES. Please some get a hold to me I’ve been with you for many years and I’m tired of the POOR CUSTOMER SERVICE I have received I was on hold the whole time I was texting you about this situation
I keep getting billed for a service I cancelled in January!!!! I keep getting the run around!! It’s going into collections. I need this taken care of now!!
Why are you giving me the run around for almost a year now. It’s more frustrating, I’m more than livid!
I worked their, and had to leave do medical reasons, they were going to make me take my training all over again. That and they shorted my check. The store Training location was Hillsville Va, I was supposed to go to the Stuart Location and work for Alex. I had my drs notes and drs excuses for leave of my absence as well. My cell is 276-231-xxxx I got Paid 8.31 for 1hr. I worked from 6am to to 6pm Monday Tuesday 10am to 6pm, Wendsday 10am to 6pm. I clocked in a little early each of those days.
I will be filing a complaint with the FCC as well as with your USA Corporate Headquarters. I spent 4 hrs on the phone with your Philippine call center and it was terrible – nothing was resolved. They have a script to follow and are way out of their league when the problem cannot be easily resolved. It took the person 4 hrs before she wrote a trouble ticket.
I am in the TMobile store on little river turnpike in Alexandria Virginia, they are refusing to refund my money, I’ve been in here three times now
It is so much to explain but if someone is in higher authority can call me personally at 228-623-7307 it would be greatly appreciated. This is with a highly recommended concern and an emergency respond is needed.
Get back in reference to a debt that is fraud. I decided to buy my mother a phone your foreign phone rep ordered it twice I called to complain and I told them I want ntn at this point
I never received product or service but you have the gall to send my mother to collection for what ??? I want you to retract this immeadiately I have
contacted my lawyer and I have wrote to the BBB and now I will call the television company to put it out there so everyone knows what type of business you are running .I’d rather result to smoke signals before I would ever do business with this company ever!! I want it removed immediately I am already contacting the above forementioned parties .
We have been a Sprint customer since December 2010. Back in November/December 2021 we started receiving emails from Sprint/T-Mobile that two of the four phones we have needed to be upgraded before December 31, 2021 or they would no longer work on the network. Sprint/T-Mobile offered what they called their “Tech Up Promotion”, which was a free phone, or up to $600 off a new phone.
My son’s line was the first to upgrade the phone and he went into a T-Mobile store and selected and upgraded to a free phone. Basically the way it works is the bill includes a charge of $9.00 per month for 24 months and then there is a credit applied for $9.00 each month for 24 months. That has worked just fine and there has been no problem.
However, upgrading my daughter’s phone has been a living hell. She decided to upgrade her iPhone 7 to the iPhone 13 Pro. With her phone she was entitled to the $600 credit. She purchased her phone online at the Sprint/T-Mobile website (and had it delivered to a nearby T-Mobile story, as to many packages get stolen off her front porch). They said when they mail her the new phone they would include the packing material and information on how to return her old phone. When she received her new phone there was no return packing material or information on returning the old phone. She stopped by the T-Mobile store to see if she could just turn in the phone there. They told her since she had purchased the phone from the website she would have to return the phone by mail. They also told her they could not provide her with the packing material or instructions on how to return the phone, she would have to get online to get the information. She called and called but could never get them to send the return material.
On February 6 2022, I contacted Sprint/T-Mobile, when we could no longer reach my daughter by phone. When we called her we got a message that said her line was unavailable. She could call us, but we could not call her. During the online chat we also asked why she can not get the return packaging and information to return the old phone.
During this chat the agent said no phone needed to be returned because the iPhone 13 had been paid in full. In retrospect I should have just let it with that. But instead I tried to expand that the purchase was as installment purchase and she was to get a credit of $600 by turning in the old phone. After further investigation she agreed that was correct and said she would process the shipment of the return package for the old phone.
After weeks of phone calls and hours online Sprint/T-Mobile finally sent her the return packing material and instruction in early February 2022. She package up the phone and dropped it off at FedEx on February 12, 2022.
When we received the March bill, there was no credit on the bill. There should be a $20.00 credit each month for 30 months, thus equally the $600 credit she was promised. I contacted Sprint/T-Mobile through chat on March 16, 2022. I go through the whole story with the agent. He tells me:
Marshal D:
9:17AM
I have forwarded the details to device team and in next 2 to 4 hours the discount team will update this and all the applicable discounts will start reflecting on next bill 🙂
You:
:18AM
Would that have not happened if I had not contacted you?
Marshal D:
9:19AM
Confirmation number is
-6730521675849870321
Marshal D:
9:20AM
It applies automatically in 2 billing cycles so even if you had not contacted us it would have been applied as we honor the discounts and make sure customers get it hence we have dedicated team taking care of this.
When we receive the April bill, guess what? No credit. Again I contact Sprint/T-Mobile through chat. We go through the whole process again. Me repeating everything I said the first time, the whole process. One wrinkle this time the agent tries to tell me the reason we are not getting the credit is because the iPhone 7 doesn’t work and because it is not a working phone we don’t get the credit. I explain to her that if the phone is not working it is because of something that Sprint/T-Mobile did, because she was using that phone up until the time she returned it and it was working fine. In fact, she was not planning up upgrading the phone. It was only because Sprint/T-Mobile contacted us and said because of the upgrading of their system that phone would not work on their network after December 2021.
Finally after two hours of this back and forth. This is how the chat ended:
Artemis E.:
5:41PM
But I have a Great news!
Artemis E.:
5:43PM
I impulse my Supervisor and our back end team, share to them that your old device has no damage on it since you are using it when the upgrade was not offered. The phone may have been damage during in transit by the courier and this not in fault by the company or the customer.
Artemis E.:
5:44PM
But the Trade in promotions is clearly offered and accepted on your account and as a valued customer with us, here is what I did.
Artemis E.:
5:46PM
I know you have been informed by the previous representative that it will be applied however when he/she sent the ticket our back end team replied to the request and was not approved, its the reason why discounts is not applied on your device due to a report of broken phone was received. But I have the approval now coming from our back end team and my Supervisor to apply the Trade in discounts of your device for you.
Artemis E.:
5:47PM
Heads up! This chat will be closing in a few minutes due to inactivity. Please send a quick message to let me know you’re still there.
You:
5:47PM
ok
Artemis E.:
5:47PM
Thanks for sending me a message.
Artemis E.:
5:48PM
Yes please I ask you to have trust on me this time.
You:
5:48PM
So you are telling me that T-Mobile will honor the discount and I will start seeing that. discount on future statements?
Artemis E.:
5:49PM
The Trade in discounts on your device 5984, will already be applied starting next bill and this good for 30 months moving forward.
You:
5:50PM
Thank you
Artemis E.:
5:51PM
Thank goodness I was able to receive back your chat request.
Artemis E.:
5:51PM
Are you able to see my message still?
You:
5:51PM
Yes
You:
5:52PM
Thank you for taking care of this
Artemis E.:
5:52PM
Perfect! Yes you are correct. The trade in discounts will be applied starting on your next bill moving forward until device contract ends.
You:
5:53PM
Thank you again
Artemis E.:
5:53PM
Again, I can’t thank you enough, despite of everything you have encountered, you stayed with me. But you have nothing to worry anymore, this is already rectified and I can guarantee you that you will not be in contacting us again about this anymore
Artemis E.:
5:53PM
Again, I can’t thank you enough, despite of everything you have encountered, you stayed with me. But you have nothing to worry anymore, this is already rectified and I can guarantee you that you will not be in contacting us again about this anymore
Artemis E.:
5:54PM
As part of my commitment to help you, here is my reference number 2213951965.
Artemis E.:
5:55PM
I meant, as part of my assurance, that is my reference number.
You:
5:55PM
Thank you
Artemis E.:
5:56PM
I’m glad we were able to take care of everything today despite the previous experience I hope I was able to influence your overall sprint experience and turn things around for you.
You:
5:56PM
If that credit shows up then you did
You:
5:56PM
Bye
Artemis E.:
5:59PM
I know you have a doubt already and I can blame you on it. But I will take full responsibility of this, I have put a comprehensive notations on your account with the approval of our back end team and my Supervisor for you.
Artemis E.:
5:59PM
Rest assured, your discounts will be reflected on your future bills.
You:
5:59PM
Thanks again
As you can see, again Sprint/T-Mobile promised that the credit would be applied beginning with the next bill and the credit will continue on for 30 statements. I just received the next bill and guess what, sure enough, there is NO credit. Once again Sprint/T-Mobile has LIED.
I would strongly advise everyone to stay away from T-Mobile. You can no trust anything they tell you. You would think that after being a “valued” customer for 11-1/2 year, T-Mobile could do what they promised and give us the damn $20.00 credit per month they promised. But I guess being a “valued” customer doesn’t mean much these days.
Keith Bradford
702.301.xxxx
On may the 25th 2022 i bought a new t-mobile phone from osage beach Missouri walmart Supercenter the clerk sold me phone time as to make a better deal on the price of the phone when i got home and tried to set the phone up with a t-mobile activation t-mobile operator she said the sim card was not the right one for the phone she told me to go to the t-mobile store and it would be taken care of, thay told me i don’t have a plan, so take it back to walmart Supercenter. By now the phone is starting to cost more do to high gas prices, got back to Walmart Supercenter in osage beach missouri, they made a refund to me on the phone, they would not refund the money for the phone time that was offered as part of the deal it was only $56.00 but i really couldn’t afford gas as it was now im out for the extra cash on the phone and gas, i tried to just Traid it out and they refused to do so. I thought this would be plain and simple and i would have a good new phone. I just want some one to make it right.
I have been helped by one of your associates for days now.
And for whatever stupid reason. I can not have my LLC that is attached at a PO box go through my EIN.
Now I have to go through my SSN. Which is unethical in my opinion. And this is a giant waste of time. I want to know who I need to talk to so I can change the account under my LLC EIN. THIS IS A BUSINESS EXPENSE. And it needs to be filed that way for tax purposes. I am going to go to your corporate offices if I have to.
Why is my complaint not posted?
I live two miles outside of Altoona, Iowa…ten miles from downtown Des Moines, the states capital and my signal SUCKS. I’ve tried two phones I bought from you that are junk plus a brand new one I bought via Amazon…they all suck and my reception is a joke. This isn’t what I’m paying for and I’m ready to jump ship and go back to Verizon.
Why the t mobile store ID 748D is not answering my phone call?
I’m having trouble with my account is there away I can get help
I have been with TMobile for 7 years, in that time I have always had nothing but praise for the service. During this time I have bought multiple devices, I have multiple lines including internet and have never been late on my monthly payment. Tonight my attitude was completely changed, and I have never been disrespected from TMobile until this instance. My internet box/unit started to over heat, losing all connections and failed to reboot. I called TMobile and explain the situation and informed them I have two grandson in private school, and both boys are using virtual class platform. This being said, I told them I needed internet restored as soon as possible, this started my nightmare. I informed them I needed to get a new wifi box in exchange for the old unit. I informed the agent I would prefer to upgrade to TMobile’s newer wifi unit. I then got passed to another agent and explain the situation, she started the process and then informed me that I had to pay a deposit and shipping. I explained this was suppose to be an upgrade to an existing defective unit; I got passed to another agent in sales, explaining the situation once again. From this point I explained I am Retired Military and get paid once a month, usually between the 1st and 3rd. I also explained I just paid tuition for my grandsons private school, so my two bank accounts were drained until payday. I also informed the agent that within that month to month and a half, my son and I combined purchased two phones costing nearly 1800.00. He informed me he checked my credit score and I needed to pay a deposit, and that I was over a device limit. I informed him this was an upgrade for defective device and need the internet back on for my grandsons school. I also informed him that I have been with TMobile for 7 years and I have never been late on my monthly payment, not have I have ever been asked for a deposit. I also told him that I didn’t give him permission to check my credit score, he informed me on this new device he had to. I then informed him I was severely injured while in the Army and then after retirement, I was then reinjured spending 14 months in the hospital and going in debt over a million dollars and I doubt on the retirement pay of an Army Sergeant I will ever get it paid. I then told the agent that after 7 years with TMobile I always had a great experience until tonight, I have never so disrespected as I was at present. I spent over 4 1/2 on the phone with TMobile, trying to replace a defective devise with an upgrade. The 7 years of perfect payment history didn’t mean a thing, the defective device didn’t mean a thing and the loyalty I showed for TMobile was of no importance. Up to this night I was always treated with exceptional service, and your agents bent over backwards to assist me in any way. My perfect payment history with TMobile was always mentioned by your agents, and I was always thanked for being a loyal customer; at least until tonight. I fail to understand why for defective device and my history, I would have to pay shipping and deposit. The sales agent said if you want the device you have to pay the deposit, or there’s nothing I can do. I have never been treated or insulted like this from TMobile, right now I don’t know if I even want to keep my account with TMobile. I have praised TMobile to my family and friends, many of which now have accounts with TMobile. I feel given my long history with TMobile and being a Disabled American Veteran hurt while serving on active duty, deserves a little more consideration then being insulted when trying to replace a defective device.
My bill has been completely wrong for months. My bill went from 120.00 another to almost 400. It’s always my fault. They all have a script that is the same each call. Now you say it’s because I missed a payment. I can’t believe this mess.now another 200. I hate this company. I’m 62 years old, newly divorced and fighting cancer. T mobile has thrown me under the bus again.
Tmonile/Sprint
End of October beginning of November my Samsung Galaxy s21 received a OTA and since it has not had any network settings saved. So no data no phone calls. Called customer support and did the rest network, removed apps, factory reset. Did not fix the issue. They said replace sim. Ordered a sim, replaced and activated still no repair. Did online Chat support did reset, apps removals, factory reset sill no repair. They said replace sim. Ordered another sim activated and still no repair. Online Chat support again, did resets, apps removal, factory reset. Still no repair. They said bring it to the West Saint Paul MN Assurant phone techs, set the date. Get there they test the phone and said low network radio frequency, but no problem. Get home still no repair, go back they say replace the sim, replaced and activated sim. Still no repair. Online Chat support again, did reset, apps removal, factory reset, still no repair. They said bring it to assurant techs, but they set the appointment for Apple Valley MN, I asked why not the closer previous store they said it’s not for sprint customers, any ways set the date. I go drop the phone to the tech, they said nothings wrong, I leave still no phone no data. Back to online Chat more reset, apps removal, factory reset. Still no repair, they said return to assurant, go back to Apple Valley same day they test the device again and said replace the sim. I replace the sim get it activated, still no repair. Go back online to Chats they do resets, app removals, factory reset. And said return to assurant. 3rd time same day, I arrive the tech calls the phone in front of me and it rings so he said “look there no problem it’s ringing” I said your wrong, I take the phone (Turn off WIFI & WIFI CALLING) because being a phone it should work without wifi, I redial the number with the tech in front of me. And get the error “Not connected to a network, turn on wifi for calls” check the network settings it’s all blank. At 7:14pm 04/27/22 Clerk Omario O said the device is under 1 year manufacturers warranty and he’d order the replacement. I felt elated, he said to wait for a email or call when the replacement arrived. Waited.. waited.. 10 days later I call the store, they have no idea where the phone is, or what I am talking about, I contact the Chats looking for the phone they do resets, app removal, removals, resets and said to to assurant, I said I did they don’t know where the phone is, they then said contact assurant, I contact assurant they said there’s no claim so they can’t track it. And said contact old sprint asurion. I contact asurion on a whim, they have no affiliation or help. I contact Chat support they do more resets, app removal, factory reset [just to be sure they say] no repair, I ask where to find the phone, they said have a assurant tech diagnose the phone, I said I did, they said they will look into it and wait for a email. Still no phone no email, more online Chats, same thing reset and see a tech. I said I did that step, they said tmobile is a network carrier not manufacturer and said go to Samsung, I said I pay tmobile for the phone, I don’t pay samsung… and besides I’m looking for the phone the clerk ordered… they said there’s nothing they can do, but noticed I don’t have t-mobile device protection would I like to purchase it now…. I said why would I put that on a broken phone, under manufacturers 1 year warranty. Contacted the store again no package, online Chat again, resets, app removal, factory resets…. then they look for the phone…. lost connection with online Chat connecting to another tech…. resets, app removals, factory resets….. lost connecting with Chat connecting to another tech….
This has been my circle for 7 months, and can’t get a single tmobile support staff to help.
Maybe they are milking out my manufacturers warranty I don’t know… but still they offer device protection again and again.
This whole time, I keep paying the monthly bill.
And have had to purchase a tmobile pre-pay phone to use until this gets resolved.
I’m at my wits end with tmobile.
And the only diagnostic assurant does is make a phone call with the device, they don’t even turn off wifi to ensure it’s not a radio issue. I had to do that for them.
04/27/22 Visited Tmobile Assurant at 7:14pm Clerk Omario R. Helped to diagnose my Galaxy S21 that had no network, at that time he said they would order a replacement under manufacturers 1 year warranty, and to wait for an email, or call when the replacement arrived. 10 days later I called still no device. It’s now 05/21/22 and still no device no network. The device stopped working end of October beginning of November 2021. I did phone call tech support in November did network reset, app removals, factory reset, replaced 5 sim cards. Had a tmobile tech on Robert st West Saint Paul diagnose the phone, Saud low radio frequency replace the sim. I had then done more online Chat tech troubleshooter, and advanced tech troubleshooting, still no network. I went to the tmobile assurant store 7875 150 Apple Valley MN first time the tech said no problem found, left the store tried using the phone, still no network, did more online Chat support that sent me back to Apple Valley, the second visit same day tech said replace the sim so i did after that, still no network, more online support the tech sent me back to Apple Valley again, the 3rd visit was at 7:14pm Omario R. Tried diagnosing the phone (All he did was make call on the device) and said see the phone is ringing so there’s nothing wrong with the phone. I said your wrong, I TURNED OFF WIFI AND TURNED OFF WIFI CALLING for the rep. And redialed the number only to get the error bubble “No network service, turn on wifi to make calls” He seen the error and said “your device is still in the 1 year manufacturers warranty, so he would order a replacement and call or email when it arrived. 10 days later I received nothing so I called they had no idea who I was or what I was talking about. So I contacted online Chat support. EVERY TIME I contact support, I know none of them are reading anything I say, because it’s always “to be sure” rest this wipe that, get a sim, see a store support team.
7 months later I still have no phone, the techs still start from the very being and I just keep doing circles. I contacted Assurant they said since I have no claim numbers they have no clue what I’m talking about and refer me to Asurion, I did (on a whim) contact Asurion. They had nothing to offer. More online Chat support, the tech said “Tmobile is a network carrier not a device manufacturer, and said I had to complain to Samsung to get a replacement…. it’s a contact phone I pay tmobile for, I don’t pay samsung…. Needless to say it’s 7 months, I have no phone no replacement and no one is helping me with this problem. Today 05/21/22 I did more Chat support, they wanted to start from the beginning resets wipes go get a sim, have a tech diagnose the phone….. when did this end?????? When can I finally use the phone line I have been paying for??????
Account holder Danielle I Ward
Line 61273xxxxx
I have gotten the home internet service and 2 2 phone on a promo they advertised well I went to their store in New Smyrna FL 8 weeks ago no fees on this and that connection all the good stuff on that first day had to pay $66.00 dollars never told us gave us no receipt given on day 4 home internet tower comes in hook it 5 days days later they shut my internet I called talk to 2 different person on the phone 1and 1/2 hour on the phone had to pay $50.. to restore then it got shut of 3 more times for nonpayment like what the hell then they shut off my phones for non payment had to pay another $93.96 to get it turn back on by now I only had the phones 6 weeks and then I called again to merge the 2 together phone and internet should of been done on day one so far $209.96 dollars I paid spent hours on the phone with the ok your all set and still have to call to fix this issue.I don’t get it no saving here I am now paying $77.00 more in a month I quit there getting there stuff back enough is enough
Hi my name is Nathaniel Washington and I have two phones on a plan 267-506-xxxx is the phone I use (215)584-xxxx is the other , since I pay for both phones can I please have a print out of the text that come in and out (215)584-xxxx please contact me at 267-506-xxxx or natewxxxx @gmail.com , this is for security purposes, please help
I am writing to complain about being overcharged for two phones we returned in December 2021. One of the phones was returned by one of your stores in Dewitt, NY via a “Return kit”. The other phone was returned by me also via a “Return kit”. The store says neither phone has reached the warehouse, so this is why we are still being charged $29.17 per month for each phone. We were long standing Sprint customers (over 20 years), and have had nothing but issues since TMobile bought out Sprint. The reps at the store continue to give us the run around and give us no answers. We have now been overcharged over $350, not to mention my time continuing to have to speak with someone about this. I have filed a complaint with the Better Business Bureau. My account number is 52074xxxx and my phone number is 315-383-xxxx.
I received a statement that I am supposed to pay. 104.42 dollars and think that I pay this already
We saw a phone. Promotion on tv
It was change to T-Mobile get a free iPhone in each line on us meaninug tmobile
Called next day and ordered it has been a disaster since
Now been over the 20 days of talking to them every day for hours
Can’t send phones back and they are charging us 45+ a month for the freed phones
Need to talk to person right below God to get this straighten out
I will send them back or what ever but I am not paying for these phones that were a promotion that no one can find now
Please look up how many times I have called it has been a Mess!
I am 79 and not up to all the daily hours of phone fighting
U need all people in company on same page
hello my name is Jamillah Lindley got a i-phone 11 in 2020 and my cell phone been broken since i got it. Nobody try to fix it or let me get a new one.
Do not allow TMobile to do auto pay from your account. We found that they overcharged use by 220% each month and we only discovered it when were changing bank accounts. We have been fighting with them since Nov of 21021 to get the accoutn corrected. customer service has not helped at all because everytime we call we gety a different person in a different country. We have been told no less than 12 times that it will be corrected and a representative will contact us. NO ONE HAS EVER CALLED US BACK! I have had to hire an attorney to take this over. Our phones are our business and they have been cut off causing me to lose over 10K in business. We have been a customer for over 10 years with no p[roblem however I am not concerned it I have been over charged all along.
For the last year I have been helped or attempted to be helped by the Wichita Kansas office with 1st Richard who has been unbelievable Nicole and a few others. They have been great I’ve been great the problem is with my old phone all the change towers from T-Mobile to Sprint and T-Mobile and 5G have caused constant connection problems and then when I got my new phone another Tara has connection problems and now that I’m traveling in the USI have more connection problems and they are trying their best but after 18 years this last year since April 2021 has been awful in service because of the tower problems. I travel across country twice a year due to my daughter’s 17 year Cold Case I’m also trauma psychologist and after 18 years I cannot afford all these discontinuities continuities in service service. Paid for a lot of money for my new phone thinking it was because my phone was so old and now it’s happening more with this phone
There seems to be a problem having my bill sent to my physical address but tmobile has no problem taking money out bank account l….if I can’t receive my bill I need a refund because money is being taken out my bank account
I traded in an iPhone in mint condition in January for a $600.00 credit towards the iPhone 13 in pink to this day I’m getting the run around as to why it has not been applied even though they know n the system shows I handed a phone in I have the receipt from store as well and these reps o the phone have not taken care of the problem I’ve been calling every month and still nothing but my credit card sure gets charged every month. I’ve had the same sprint # for over 23 yrs.. and have never thought of going to another company until now. I have 4 lines on my account… please se that this gets done asap..
i have a complaint with the store manager of T-mobile 917C in new britain, ct. i couldnt even get his name, because they didnt want to give it to me. i requested to speak to him again and they stated he left. this was within seconds of me leaving. they offering free tablets and then adding them on the bills. my dad was a victim of what they are doing. he doesnt speak english, he is 76 yrs old and doesnt have a clue on how to use a tablet, let alone the internet. he still uses a flip phone for that matter. his name is Angel Caraballo, but i will leave my name and email so u can reach me.. i appreciate it
I have been a customer for 12 years . I have recently received the worst customer service I have ever experienced. I have copied every chat being called a lair Anda cheat by your people. All I asked for was fair treatment
I have yet to have this from anyone . Given a subpar replacement and then having to pay for it adding insult to injury. No one seems to care when I do start posting these chats and tapes maybe they will see youonly care for new customers. I don’t know what to do .
How much money is T mobile making on all the robo calls I receive and how much for blocking the their number so they can’t be called back or traced?
Very dissatisfied with the three workers at T-Mobile Cincinnati Brentwood shopping center Winton Road didn’t even offer to grab my phone to look at my problem
From the time I switched to tmobile. I have not got the service you agreed to give. At first Salina kansas did not have working towers. We have spent many many hours on trouble shooting with customer service. The last customer service assured me the towers are working for 5G and she would call me back the next day between 5pm and 12 am, she never did. I keep seeing these wonderful commercials how great your coverage is and I view that as false advertising. I have been in critical situations just to have my phone say “no internet connection “. Please contact me asap.
On December 24, 2021 I spoke with a customer service representative. I told customer service representative I was having problems with my phone I said People can hear me but I can’t hear them when I am talking. The representative said I have been a good customer of T Mobile and I pay my bill on time The customer service representative said I can get an upgrade on a new phone without additional costs. The representative said T Mobile will pick up the additional $7.00 a month and I would still be paying what I have been paying. The representative mailed me a phone. I mailed my old phone. I took the new phone to a T Mobile store and they transferred all the information from old pone to the new phone Great–T Mobile is the best. So I thought. I am now being charged for the upgraded phone. This is not right!!!! My cell phone number is 267 992 xxxx Lawrence S Feinberg
National Amusements has a T-Mobile cell phone in my back.
Once again T-Mobile has been taking money out of my bank account for services that did not work and was cancelled in a day. I have no pin #. Account was closed!!!! But I was charged. Now I have a credit that is posted to a closed account# 98057449. Just received a bill saying that I have a credit of $7.15. Please return to my bank account that it was taken from. This is the 2nd time I have been thru this. This need to stop. The T- mobile internet# was 901-658-xxxx.
Please T-Mobile can you please offer me help of not being disconnected very soon I am facing Hardship I had to take a Family leave of absence because my Mom was in ICU I am in need of help with this High bill please I have been w your company a longtime this is the only phone I have and it’s needed please help me with my bill can you waiver fees please (219-487-1615)is where I can be reached please help
Can I have someone contact me from corporate office I have a huge complaint on one of your store locations and the employees there they refuse to give me my device which is a replacement I paid for wanted to sit there and figure out what was wrong with the device that I was returning I asked him because it wasn’t updated he looked at me like garbage he refused to give me my package so that I can leave they refuse me all services because I was being assertive and they were saying I was yelling which I wasn’t I need corporate to know that they were playing Latin music all the employees are Latin and did not listen to anything I said as a customer didn’t care they took control I didn’t think that they work for T-Mobile I think they forgot who they’re working for please can you give me a call 650-290-xxxx I would love to tell you more on the demeanor of these people I will never go into that store again every time I go there’s a problem there’s attitudes they treat the customer like kept asking him could I please have my device that I paid for and leave and then you could figure out what’s wrong with the phone that I’m not interested in and do not want and I’m returning but he looked at me like I was garbage took this personal he did not treat me professional I told him I was there with T-Mobile for 6 plus years they told me to get out of the store and never gave me my device rude extremely rude and very unprofessional the people working there on Tuesday May 11th at 4:30 shift one female playing among themselves are treating the customers really extremely unfair and rude never again will I go in the store
I received the worse support for my new phone. The store support person was clueless on how to transfer. I have a corrupted SD card from my old phone.
She said you can’t transfer from phone to phone and returned the new phone to me .
Brianna. Wesley Chapel Florida lazy Very sad this is TMobile.
Today I visited store#2SIS, in West Palm Beach. There was 3 customers inside being helped with 6 staff members on the floor. No one acknowledge me. Two more customers walked in after me and was greeted and helped. I then asked for help and was asked my name and number. It got worse. I purchased an accessory on 4/24 for my godmother and gave it to her yesterday, 5/8 for Mother’s Day, only to find her son (my god-brother) bought her a new phone. I came in to return the accessory and, because I was past the 14 day return policy by “one day”, I wasn’t able to get a refund. I asked to speak to the manager, Noelyn, who was standing behind me, rudely turned and said, “I heard what you said, and we won’t do a refund”. If this indicative of the customer service that represents T-Mobile, it is poor and you are rudely be represented. I was able to speak to someone in customer support, who advised me to contact the store I purchased from and, they could possibly give an extension to me for a refund. I did indeed contact store#157D, and spoke with Anthony, who said he would honor it and allow me to get a refund or exchange the accessory for one to accommodate my phone.
The staff person and manager in store#2SIS could’ve honored a “15th” day return policy considering it was a Mother’s Day gift or even give another option to me. I would hope this complaint does not go unnoticed and, I look forward to hearing from someone.
My problem is. Sprint and t-mobile poor customer service
I have a concern about a mailing addressed to my daughter that was sent to my address in error. I live in Ohio and she lives in Texas; the letter was for someone 55 or over and she is 29. I want to have her taken off the mailing list. This is not an unreasonable request. Someone has been trying to steal her identity which makes the reason to take her off the mailing list important. We do not have T mobile accounts. The 3 customer service agents I spoke with did not have the ability to understand the English language well enough to address my concern and in many cases they couldn’t form sentences that made sense. I called corporate and spoke with Janet. She transferred my call right back to the same department, was rude and refused to try to help me further. Please have someone contact me who is able to understand and handle my concern.
I been coming in T mobile for an account was set up by mistake from one of the customers rep ,I did know until I got a bill saying I owe 177 dollars , I went up and call toll free number also the rep cal, I did purchase a phone use no internet or games , email or call anyone from a @T mobile cause I didn’t open a account , I’m very pissed and tirer you got trying to pay for an account I never open or use , it is redicous your customer rep can’t get this taken care of ,you need managers in your store because ,they are playing in the stores
Is there a reason that you allow stores (derby ct) to mot open on time. It is now 40 minutes past opening time posted
I went down to T-Mobile try to get a phone they approve me they took $130 from me and then turned around and said they needed a credit card on file and then tried to charge me extra money for taxes which they did not tell me I would need I already spent my money the guy was very rude and nasty to me his name was Tyler
I’m really trying to love T-Mobile Home Internet, but at my address at 14383 Stewart Road Corry PA 16407, the signal is too weak to connect our TV & 2 cell phones without buffering. It would work if there was an antenna on top of the hill iat the airport nstead of down in the valley. Can you help us out here? This area is so very underserved as far as any sort of Broadband is concerned. Thanks in advance for reading this email. It would be nice to enjoy what the rest of the world takes for granted.
Respectfully,
My account number is: 98045xxxx I have credit balance of $38.11. How fast can you send me a check for what you owe me?
My SIM card has been hacked through DIGITS 4 times in the past week. Despite reassurances from customer support, asked for locks on the SIM card and DIGITS, the problem persists. After over 20 years with T Mobile it may be time to move on if I cannot be protected.
I am so frustrated I am reaching out for help before leaving T-Mobile I have always payed my bill on time but the problems, I have been having is seeming unsolvable multiple phone calls and conversions for close to three years and no proper solution. My phone has been replaced once by Apple and four times by T-Mobile it’s a 10 XR and I continue to have a problematic situation that’s on ending. Please I’d love a phone call I would like to speak to someone I am asking now for a free upgrade to another phone many promises to call me back after I’ve made phone calls to T-Mobile half of them were return and half of them were not returned the promises to call in 48 hours my phone number is
617) 615-xxxx I love T-Mobile although I’ve had so much difficulty I would really like to stay on with this company but if I cannot have a different phone if this problem cannot be resolved I have to move on I’m paying faithfully for a service and the phone has not been a good experience to 10 thank you!
Please call me John Shepard 248 872 xxxx about one of your stores
I tried to sign up for and get T Mobile 5G internet service and was told my address doesn’t qualify. However a neighbor of mine got T Mobile 5G internet and according to T Mobile’s data base it shows his address does not qualify, yet he got it and is using it. Why am I and my address being discriminated against and not allowed to get it???
I need corporate phone location in Manchester NH
I always download my monthly usage. It used to be broken down simply with columns showing: Date, MY LOCAL TIME (in regular time not military time), Destination, Number, Minutes, Type, and Charge. Lately you have changed that so now the columns read: Date(PACIFIC) and Time in the same column (in Pacific time and military time), Number, Destination, Minutes and Type. You have changed the time from regular time to military time. In itself, THIS IS A PAIN IN THE BUTT!!!!! In addition, I live in Mass. which is the EASTERN time zone. Not only do I now have to figure out the difference between Pacific and Eastern time but I also have to calculate regular time from military time. This is NOT an improvement but a MAJOR inconvenience and time consuming as well to have to figure this out for every call. Whoever came up with this change is AN IDIOT! Please put it back the way it was and don’t make the entire country in eastern, central, mountain, zones, etc. have to make TWO calculations to determine the time of a call. I’ve been a customer for almost 30 years going back to Voice Stream and Omnipoint and I remember the talking parrot that was your spokesperson. This is the first complaint I have had in all these years. PLEASE PUT THINGS BACK THE WAY THEY WERE WHEN IT MADE SENSE AND WAS EASY TO USE!
I hope this email finds you well. I am taking the time to write you regarding an experience I had with a transaction I started 4 days ago. I logged into the Tmobile website to order a phone which is the same method I have always ordered a new phone. I kept getting an error message about a P.O. Box which I do not have a P.O. Box in my address. I waited until the following day to try again thinking it may have been a system clitch that day.
The next day I was still having the issue so I called into the customet service center. I received help from someone named Heather. She worked on trouble shooting the issue. Asked me to try on my mobile device instead of my laptop which I did and I was still getting the error on my mobile device. She then logged into Tmobile.com from her side and she was also getting the message. She finally was abe to get through and send the docusign for me to fill out.
I signed the Docusign and immediately received a confirmation for my order. Heather was not able to see the signed Docusign document. She set up a follow up call to check later that evening and she still couldn’t see the document. She offered to refund me $128.00 for my troubes and inconvenience. I paused initially and then she repeated it again the same offer and would not move forward with our call until I confirmed if I would accept the offer or not. I accepted the offer.
She then scheduled a call for yesterday (April 28, 2022) which is now day 3 of dealing with this issue. I never received a call from her so I called and was routed back to Heather and I asked about the status and she confirmed she could not see the signed form yet and I asked about the $128 offer and of course she denied it completely. At this point I thanked Heather for all of her help and I asked her to transfer me to a supervisor because at this point I am going on a 4th day of followup for this order and I am being called a lier.
I was transferrred to Juanitta who tried to assist. During my conversation I explained to her that I could see the order is partially filled on my end which to me says the hold up is some sort of processing on Tmobiles side. I told her that Heather manually keyed in my credit card nuber and maybe she transposed a number. We verified the credit card numgber and only the last 4 digits were correct. I asked Juanitta about the $128 credit that was promised to me and I asked if the call could be pulled for review. She told me she would call me back in the morning with a status on the Docusign and pull the call to listen to what was told to me.
Today Juanitta called back as promised. She still could not see the doucsign document and she did listen to the call and then she tells me she could see how I interpretted the $128 as an offer but Heather meant to say $30 credit which she provided. First off, how is Juanitta going to step in and say what Heather was thinking. Second as a LONG time customer and the botched processing of this order inlcuding system issues and 2 T mobile staff I would think that Tmobile would treat an over 20 year customer better than “let me get you a $30 Credit” which is the same offer anyone would get even a brand new customer.
I have stayed with Tmobile over the years and recommended Tmobile over the years becasue of one fundamental point, your customer service hands down has been the best across all cellular companies. Over the past couple of days I have been so disappointed with the handling of this order. I would expect that Tmobile would do something better than $30 for calling me a lier, the inconvenience of following up for 4 days (5 including tomorrow) and I still do not have my cell phone.
Thank you for your time,
Vanessa Sullivan
214929xxxx
Reply, Reply All or Forward
I have a $1300 charge on my credit from sprint when I came over in 2018 from sprint you were supposed to take care of my last bill. O 4 yrs later it’s on my credit report and it’s killing me
I spoke with a gentleman from T-Mobile and sprint at the same time and sounded like it was being wiped out he got my number but we were disconnected and no one had called backi have spent numerous hrs dealing with this to having the buck passed around
I don’t care what you do but I want this off my credit report because I can’t buy a new car to get to work now please let’s get this taken care of or I’ll be forced to retain council
I am going through a divorce, and opened a separate account (979872239) on 2/1/2022. I then, closed the account on 2/5/2022. I spoke to operator: Rebecca, on 2/7/2022, who stated my period 2/1/2022 – 2/28/2022 bill will be credited $57.50, and, I would only be charged a pro-rated charge of $12.50 for the use of the new line from 2/1/2022 – 2/5/2022 of the bill period of 2/1/2022 – 2/28/2022. I was overcharged $49.68 on 3/20/2022 for services not used. I have since called 5 times requesting my refund which had been declined each time with no notice. I’ve called 5 times, spoken to several operators & 2 supervisors. The last supervisor, “Clyde” #1280708, said he would take ownership of my case & call me back on 4/27/2022. No call was received.
I am asking for my refund of $49 68. I will file a complaint with the FCC for being overcharged as well. I have never ever received such horrible customer service.
Below is a list of times and dates and names of operators and supervisors I’ve spoken to. I asked to escalate the issue, and end up waiting over an hour each time. I am asking for a response & a refund of the overcharges due to me within 3 business days. I can be reached at: 832-867-xxxx.
Dates Called & Operators & Supervisors Spoken to:
4/7/2022: Rebecca
4/11/2022: Jonas & Supervisor: Henry
4/18/2022: Norman
4/22/2022: Christopher (hung up)
Called back: Junry & Supervisor: Clyde #1280708
4/27/2022: Vince
Supervisor: June
Re t mobile trying to charge me 1000 dollars. This is there fault not mines.
Return of a home internet device. I am disabled and cannot get the device to a UPS sore. Last 3 weeks been going back and forth with Tmobile and UPS. HELP
This company steals from their customers and I have proof! PLEASE EVERYONE double and triple check your bills. My husband went to the apple store purchased a IPhone 13 pro max out right paid $1299.42. Had a lot of issues getting the service up and running. T mobile gave Apple and myself a hard time switching my service from my IPhone 11 pro max to the 13 pro max. After awhile of back and fourth we got it to work, but we had to give T Mobile some information about the phone i.e.. the IMEI number. Which was fine at the time. This was in December 2021 here we are at April 2022 and T Mobile has placed the IPhone 13 pro max on my bill stating I still owe them for the phone?? I called I have all the proof, such as the receipt from apple which thay want desperately because they want the serial number on the receipt that goes to the phone which they cannot produce what serial number they have for it. I have the order number and shipping information from apple as well as my husbands credit card statement. And they are still fighting this with all that I have. I don’t get it.
I went to your Austintown ohio store and had the BEST customer service ever. Your manager Anthony King work on my phone until a very difficult problem was solved. I know you always hear the bad, but you should hear the good.
How can i submit an item for t mobile Tuesday promotion?
I am having trouble with your Philippines customer service people. I hope one of your American customer care person will give me a call.
I purchased a Samsung phone 3/28/22, and before I left the store, for the info transfer, I deleted a note which had many passwords listed in it. Upon retrieving my phone 2 hours later, the first thing I saw on my iPhone was that someone had gone into my ‘recently deleted’ file to view the note that I had deleted in the store while the sales rep waited. I spoke to a manager, Bernard, in length, and he assured me that a district manager would contact me.
I have waited for 3 weeks for someone from T-Mobile to contact me regarding this very serious (to me) information breach at your Mansfield location.
Most recently, I went into the store on Tuesday, 2/19/22, in an attempt to find out any information about the situation I experienced on March 28th, No Luck.
Bernard called Daniel while I was in the store, and then he told me that Daniel would contact me on Thursday (today), still waiting.
It appears to be an obvious summation that T-Mobile does not care about the magnitude of the issue I went through with your sales rep opening a deleted file and viewing personal information that was none of her business.
I would appreciate someone getting back to me regarding my very poor experience with your T-Mobile rep and the lack of customer care from your managers.
Additionally, I would like to return the Samsung phone I purchased on 3/28/22 because I am not happy with it as the battery dies too quickly, the camera is not good quality and the phone is just too slow.
I cancelled service but can’t get an address to return my unopened modem. The local store won’t help
I have talked to three of your representatives overseas and have gotten inconsistent information. I am trying to find out why my bill included a $97 charge for international calling when I was in the Bahamas and Costa Rico. The representative tells me that my plain does not include international service but under my plan on your. website it says that it does. I am very frustrated and will return to Verizon as a provider if this cannot rectified.
I had problems with my bill since I wanted to pair my watch with my iPhone. I was being charged $45 dollars for another line instead of $10. I talked to several people in customer service and got six different answers. I finally found one person that paired my watch with my phone but my bill never was fixed.. I got answers from you need a SIMS card and it’s $30 to you get charged for opening a new line. I took my bill to the store here in Jackson, TN and the girls fixed the problem. There was another man in there complaining about the service. The girls in this store do a great job. Customer service on the phone is horrible. I came closer to switching my service.
I’m getting charged I never used , very disappointed
Had a horrific incident happen at a T Mobile store. I called the complaint line Friday and was told someone would follow up with me on Monday. Today is Monday No response. If I do not hear from a regional manager or higher I will have to research who to contact next. Please respond
I brought my sister in law to my to have her phone fixed emergency. I had my 78 yr old mother with one. No bathrooms and the man refused to let me my mother use bathroom. Knowing she has a medical condition.
I cannot believe that after 22 years with Sprint we have had this many problems with TMobile. We have been calling since the end of February when we hot out new phones to complain about our bill and it is till not fixed. We are on the verge of going to another carrier. Shameful that you would not want to keep a customer that has been with you for so long.
I been with T-Mobile for 5 years…they have cheated me.took away my promotion.. T-Mobile Must be sued by fellow American asap
I am having a HORRIBLE experience with my Assurance phone. I have been trying to port my phone number from SafeLink Wireless for a MONTH. There is an error on my port request with the zip code and they STILL have not corrected it!! I need my old phone number!!!
Bought a Nokia X100 from the local TM store back in February. I can’t receive or make calls on this phone. Local TM store personnel can’t figure out the problem.
Hollywood, Fl.
Apr 13, 2022
T-Mobile Customer Relations
P.O Box 37380
Albuquerque
New Mexico
87176
ref: account no. 162880128
Madam, Sir
On April 7th last, I bought a SIM starter kit and a prepaid refill thinking that I would get
texting to my friends in Florida as I had asked for texting. The card was installed by your representative in Hollywood.
Today, receiving a message that my texting is blocked. Went to the office and they confirmed that this cannot be done if I text to them who have a Canadian number authorized in Florida. Hence I would like you to cancel this subscription and refund the $53.90 US even if I have received a few calls.
Otherwise it will leave me with a most unfavorable impression of T-Mobile and dare say
I would not require your services during a future return to Hollywood.
Your cooperation would be most appreciated. Thank you
Laval Desbiens
email desbiensxxxxx @gmail.com
My name is Eric me and my wife visited a store in February. We got a flyer in the mail we had been with att for over 30 years was offered a great deal or so we thought my wife traded her I phone 11 pro max on what we thought was trade old get new free. I was encouraged to get Google phone for 99$ but of course none of these promotions were applied when we got our bill it’s the old bait and switch if you have TMobile switch as soon as possible I am
I went into the store 2 weeks ago to see about if they could re start my phone which all of a sudden went completely dead. They tried to fix it but couldn’t, so they said they would replace the phone and that I should have it in a couple of days, so now it’s 2 weeks and still no phone. They told me to call customer care but they said they didn’t see anything showing anything about my phone, so I called the store back and after being on hold for a while they told me that it looked like the phone hadn’t even left the warehouse and that it takes from 7 to 14 days to get the phone which at this point it’s unacceptable. I have been patient waiting for the phone for 2 weeks and now they are telling me I have to wait a lot longer. It seems to me that the order for the replacement phone was never sent until now, so needless to say I’m very upset and not happy at all with the service.
Tmobile customers out to start filing formal complaints with the CONSUMER PROTECTION AGENCY IN THEIR AREA, FILE COMPLAINTS WITH THE APPROPRIATE BBB. The common thread seems to be tmobiles apathy towards our concerns, arbitrary billing practices.
I had order a 9 generation iPad , Friday the 8th , I thought and I had the expert on the phone to walk me through and it didn’t, I call today to get it resolved and I got jerk around no manager didn’t want to talk with me , I went through messages app by T-Mobile, I thought I got it resolves, I told them I needed it but a certain day , they said ok it’s fine but the Told me at the last minute they not able to do it , I call back and I was on the phone and they hang up on me
Hello. I had the following exchange with a customer service agent. I wanted to know what plans you have for single lines (not dual) for seniors. I wanted to look and see what you have. When the agent found I was just shopping and not looking to sign up, he cut me off and I never did get the information I wanted. I was very unhappy. It went like this: Your conversation transcript
Mon, Apr 11, 2022 1:17 pm
T-Mobile ([email protected])To:you Details
Thank you for messaging with us!
Conversation started at:
Duration:
Channel:
Agent:
Apr 11 2022 13:08 PM
8 min
Web
Alexander
Apr 11 2022
You|13:08 PM
I’m looking at your senior plans: $55 a month or $70 per month for two lines. Do you have a senior plan for just one phone line? Or could I pay just half the rates above?
T-Mobile|13:08 PM
Hi there! T-Mobile’s Virtual Assistant here! 👋
T-Mobile|13:08 PM
Let’s work on your request.
T-Mobile|13:08 PM
– T-Mobile has shared rich content with you –
You|13:08 PM
I’m not a customer yet
T-Mobile|13:08 PM
Thanks for messaging us. I’ll connect you with one of our live Sales Experts – they’ll be right with you!
Alexander|13:09 PM
Hey! I’m Alex, from Overland Park, KS – I’m excited you chose to chat with us at T-Mobile! I’m happy to get you set up for service today. Who do I have the pleasure of speaking with? Also to be safe what is a good contact number just in case we get disconnected?
You|13:09 PM
Martha–651-457-7762
Alexander|13:09 PM
Hi Martha, how has your day been going so far?
You|13:09 PM
Fine, thanks.
Alexander|13:10 PM
I saw your earlier questions and we do offer single line plans for those over the age of 55+. Who is your current carrier and do you owe money on your device with them at this time?
You|13:11 PM
AT&T and I don’t owe anything on my current phone, which is a flip phone. I’m looking for a smart phone.
Alexander|13:12 PM
Okay we can definitely take a look at promotions and offers you may qualify for and go over the different plans with you to find one that fits your needs and get you signed up today if you are happy with the offer. Would you like me to give you a call to go over these options and see what you qualify for which is generally easier and quicker, or do this over that? Which works best for you?
You|13:13 PM
I don’t really have a lot of time to discuss this over the phone. Do you have a web page with single-line rates for people over 55? I could look on there. I know the phone I want.
Alexander|13:14 PM
To clarify, were you needing our assistance to process the order for you or were you wanting to just do it on your own?
You|13:15 PM
I just would like to see what’s available. Not looking to order today. Just shopping.
Alexander|13:16 PM
Well all plans are available on our website under plans.
Alexander|13:16 PM
We are here to help you with your service set up with T-Mobile. If you are not needing support with setting up your service at this time, I will end this conversation. I hope you have a Magnificent Magenta Day!
U guys had me switch and now my bill changes every month!
I received a text scam from T-Mobile and I am giving information to FTC and FBI
My service i canceled an im still received a bill when I paid already
I want to purchase your product of internet and I am being denied. They say it’s not available in my area. That’s not true since my son who lives in an RV in my yard has great service. I would like to have it in my house. Let me buy it!!
Bought a phone at your mt.sterling KY store and the sales person told me I would have good service in a few months after the new tower was completed which was a lie according to the tech guy I talked to so having 14 days to return the phone I called the store and advised I was on my way,they advertised they were open till 8 pm but the door was locked and there were workers in there,he finally let me in and gave me $16 back and I paid $94 to start the contract and made 5 trips from an hour and 20 minutes away
In the process of changing my cell service from Sprint, now T-Mobile, I purchased the phone I was renting and paid my account in full on 3/26/2022. I was told my phone would be unlocked in 24 hours so I could use it with my new company which is xfinity. This has not happened. I have been trying unsuccessfully to have this phone unlocked and have called 4 times and chatted 2 times with representatives and supervisors. All tell me the same thing which is my phone does not show it has been paid and they cannot unlock it. Today I chatted with Hazel and her supervisor Ralph. Hazel told me my phone was not listed in my name which was incorrect. So, now my account has been closed, my phone does not work and I have no recourse. I cannot use it since it is locked. My previous account number is 77061xxxx. The IMEI 356114095222294. My PIN is 4681012.
I want my phone unlocked. It was purchased from Samsung directly, it belongs to me, I want my imei number released immediately. Two of your supervisors have hung up on me, I’ve spent hours on the phone and in the chat. It’s been almost two weeks.
I have submitted a claim to Assurant for a damaged Note 10+ Dual Sim phone. I purchased the BYOD (bring your own device) insurance at the time I switched from 30 years at AT&T to T-Mobile and have paid $18/month for the last 3 years. I fell and damaged my phone on 3/20 and immediately filed a claim. They initially denied the claim because T-Mobile forgot to register the phone i had at the time. Now Assurant will only send me a Note 10+ single sim phone, saying they don’t have the dual sim phone. The contract says i will get the same phone or a “like” phone. Please tell me how a single sim phone is “like” a dual sim phone? I have been running two businesses on the same phone for the last 3 years and T-Mobile and Assurant don’t seem to care. I couldn’t be more disappointed in both companies. I was tossed back and forth only for T-Mobile to tell me they have nothing to do with it and Assurant to say we sent you a like phone. I was told by T-Mobile i could take the single sim note 10+ to one of their stores and get a $400 credit toward a new phone. What a joke. ATT will give me $800 towards a the new S22 Ultra (dual sim). Maybe its time to switch back.
As a new customer, I was supposed to know ALL the details before I went into a Physical store to pick up my Biggest iPhone 13 ProMax and iPhone 13 Pro Experience with accessories for My Wedding day gift AND My Well known Head Physician Fiance’s Birthday surprise! Instead I was only told of the discount of BOGO Buy One Get One Free and NO other details of the “down payment” of each cell phone of which was $600-1100 dollars together!!!!!
NOW my physician Fiance’ has NO Wedding gift or Birthday Surprise to propose to me at the Asheville Airport coming up in a couple days!! I had my girlfriend and buddy Physician Fiance’ wanting to buy the same 2 cell phones at the same time and proposal at the airport too!!!!!!!!!!
I AM so appalled at the humiliation it has caused ALL 4 of US future customers paying CASH for our phones if it weren’t for this discrepancy NOW!!
HOW SO Disappointing 4 of US are for future customers of TMobile for this circumstance when it was their gain NOT Ours!! I was just told to go pick up the sim cards and the iPhone Buy One Get One discounted since I Upgraded even to a more expensive iPhone in the deal!!!!!!
I FEEL someone needs to make this RIGHT now!! Please 🙏 take responsibility for the future customers paying CASH for cell phones!!
And have Expanded Bragging leading to your Brand T-Mobile cell business with future customers “AT BAY”!
Ordered an upgrade phone. Did not receive a return kit in the box to return my trade in with the new phone. Called customer service to ask for one. Was switched around and placed on hold numerous times. Still did not get problem resolved after being on line for over 30 minutes. This is poor customer service. Workers need to be trained to handle calls and not read from a script book!
Got email that a hacker has had this number for 3 years. I want you to know I am wanting you to report them. Now who is it?
Bought. A32 cell from t-mobile Middletown.
I had many problems with it. I had to go back to the store every day with different problems
It was ever fixed of going down every day
They always. Had a reason giving. E the wrong plan. They told me to sell it. They have it blocked. They locked the store door so I could get it unlocked . Phone was only 5 days old.
So wrong for t mobile to treat a customer. This way. I want this phone unlocked I will take further action if this is not solved
I went into Dekalb store to have my phone programmed. My son had called ahead. He pays for four family phones plus his own with T mobile. I am elderly and admit little tolerance or understanding of cell phones. There was a problem with my phone; it was under my grand dtrs phone. Dana told me I had to call corporate. I had sat for an hour plus. I texted my son and he said he would call Dana. I told her and she said he would still have to call corporate. He called and worked it out with KIM. Dana could use training in customer relations. I am 78 and I have not felt that humiliated in a long time. I sat for two hours.
To Whom It May Concern:
I’m writing to inform you of a horrible experience we had with T Mobile at 30 Plantation Park Dr. #205a,
Bluffton, SC 29910.
On Saturday, March 26, 2022, we purchased a new Revvl V phone for my mother in law who was turning 90 yr old on Monday, 3/28/22. After getting home we found she was having problems making out going calls on the phone. They kept dropping/disconnecting. My husband went back to the store with my mother in law Saturday afternoon and they made some adjustment to the phone. Monday we realized she still was having issues and my husband went back again to the store and they again made some adjustments. Tuesday, she still was having issues and he took her back a 3rd time. When they returned, she still couldn’t make outgoing calls. I then got involved and did some research. It seemed the phone had a RTT feature that didn’t allow her to call any 800 numbers. She was trying to pay a credit card and a utility bill by phone and the call wouldn’t go through. She was able to call my phone but it kept getting a message that the call was waiting on the person she was calling to accept RTT calling. I then called T Mobil Tech Support and spoke to someone named, Todd who spent 1 ½ hrs on the phone with me trying everything he could think of, including finally a total factory install reboot. Nothing allowed her to make calls without the RTT feature. He made notes in the system and advised we bring the phone back to the store and switch it out for a different phone.
I then called the store and asked for the manager, who I was told was out until next week, so they got the assistant manager, Lyndsey, on the phone. As I tried to explain that this was a birthday present for a 90 year old lady and she was getting very upset to the point of tears and it seemed there was a feature on the phone that didn’t allow access to certain numbers. Lyndsay got quite rude on the phone and said she never heard of RTT and didn’t know what I was talking about and she “was sorry the 90 yr old was upset” (stated very sarcastically). I explained what the feature was “Real Time Text” and how it couldn’t be disabled and she said she never heard of it. I also stated we had been to the store 3 times since Saturday and no one seemed to be able to help. She then became very rude and defensive and told me she couldn’t do anything for me except switch out the phone and I would have to pay whatever extra the new phone cost was. I added that I had been on the phone for almost 1 ½ hr with Tech Support who knew what the problem was and that maybe she should Google it and educate her sales people. She then said “you have 14 days to exchange the phone” and hung up on me.
We then went back to the store Tuesday night when I finished work for the 4th time. The assistant manager, Lyndsay, was there and knew who we were, but totally ignored us. She told the other sales person to help us when he was done with his customer. When he called us to the counter, we explained the situation and he said he also had never heard of RTT but we could pick out another phone… but the 14 day return time would not change, it would start from Saturday when we purchased the original phone. While he was working on the phone setting it up, Lyndsay walked by us a few times. I spoke directly to her and apologized if I sounded gruff on the phone earlier but we had come back to the store now 4 times and spend almost 2 hrs on the phone with customer service, with a 90 year old lady who had a hard time getting around and was very upset. She just walked away from me as if she didn’t even see me. My 90 yr old mother in law said, “Doesn’t she know you are talking to her?” And Lyndsay from across the store said, “ Yes I know she’s talking to me” but continued to ignore us.
We finally left the store with a phone that works but a very bitter taste in our mouths and we’ve been T Mobil customers for years and have 6 phones in the family with T Mobile. I work in customer service and if I treated people the way we were treated, I would not have a job. I’ve worked as the right hand executive assistant to an insurance company owner in Los Angeles, CA for the past 14 years and before that as an office manager for a high profile cosmetic surgeon in Arizona. I dealt with people every day.
It was unconscionable how we were treated. In fact, I’ve never been treated the way we were treated in all my life. I’ve lived in Long Island, New York; Scottsdale, Arizona; Los Angeles, California; Ft Lauderdale, Florida and now Hilton Head Island, South Carolina. I really feel that there is a manager training issue in that store and would like to make someone aware of it. My son is a manager for The Fresh Market and if he has a customer who is unhappy with a product, they make sure the customer is compensated for any inconvenience and NEVER make the customer feel in the wrong or uncomfortable. There was NO consideration in this transaction.
I would appreciate a response to my complaint as I would expect better customer service from a company like T Mobile.
Thank You
Lee Scaturro
xx Timber Lane
Hilton Head Island, SC 29926
424 202 xxxx
Have been over charged for years with no resolution.
Today I had superb service at the TMobile outlet at 163rd Street Mall in Miami, Florida. I would like to commend Mr. GOETZ ( spelling may be wrong ). He knew his job, solved my problem with charm, patience and expertise. Thank you
I have Sprint phones for many years. Now I guess I have TMobile. That was fine until I found they were terminating all employees that aren’t vaccinated. This is a control thing which has nothing to with health. My sister is a doctor. Half of her patients with Covid have been vaccinated. I will be looking for a provider that respects the basic freedoms that our country has always stood for.
I have made 10 payments on my iPhone SE. When I called to see the balance due I’m still owing $257.99.
That is ridiculous, nothing but a scam. The purchase was made in a T-Mobile store. Nothing was explained to me. I’m thinking that I’m paying on the phone. Well, that didn’t happen.
I’ve been with T-Mobile since 2014. You have lost a customer and because of this I shall not refer anyone else to you.
Description
On 12/27/21i Jaquelyn Jackson purchased an I-Phone 13 and was elegible for airpods rewrard voucher of 65.00. I have spoken with atleast 4 account reps and one Supervisor named Rashard from the URC Team Dept to whom i was very dipleased with on 3/18/22. He was extremely rude over spoke me several times during the conversation and basically told me to JUST wait for my 65.00 reward card with no explanation as to why your reward dept continuously denied my request for the 65.00. I told him several times i was going to report his conduct and this experience to the corp office and the FTC which he arrogantly ignorded. This has been going on since 2/10/22 and to date nothing has been done. All i’m asking for is what what promised to me and what i deserve nothing more. I am sure the calls can be pulled dates include 2/10; 2/22; 2/28; 3/14 & 3/18/22. Thank you for your attention in thi matter your prompt attention will be greatly appreciated. 754-235-xxxx
Hi I was a customer of T-Mobile and I canceled my service on February 5 of 2022. I have a bill of $80.74. I believe it’s for equipment I had a question and a statement I called three times today in the last 1/2 I was on hold for sometime and then Told I would be routed to someone who could help me better.
And I got disconnected two times. And the third phone call I ask from the beginning.
to speak to a manager just because I knew whoever I spoke with wouldn’t be able to give me and answers. But once again for the third time I was disconnected or hung up on someway or another. Before I take matters into higher hands I would like a call from somebody that could possibly help me with a higher matter. Phone call would be nice if possible 631-664-xxxx
Got bill for $165 in Nov. ’21. Pd. Thought it was my daughter’s bill I pay monthly. Cannot get our money back. We’ve tried.
For over 6 months, since I switched fully to T-Mobile from Sprint, I have been unable to access the internet when I’m outside, away from a wi-fi network. I have gone back and forth to T-Mobile and I have spent hours on the phone with T-Mobile, to no avail. Recently, my grandson died and I knew I would need to access the Inter when away from home. I went to Apple. They gave me a new SIM card and sent me to T-mobile to activate it. It turned out not to be the phone but the restrictions that are on my phone, though I have Magenta. I went home and called. Again on the phone for a couple of hours. No help. I went to a flagship store today. He said the phone had parental restrictions and claimed he removed them and it might take an hour to be effective. Not true. Still not working. I am so frustrated, I have been in tears. In addition, I signed up for a Magenta plan@$50/mo. After 1 month, I was billed $70 for Magenta Max. For 3 months, I was billed $70 until I finally got them to go back to Magenta. Unfortunately, I have not been able to access my account on the T-Mobile website. It diverts to the Sprint/T-Mobile site. For over 6-months, I have paid for full-service (in fact) overpaid for 3 months and yet you have not provided me with the service I signed up for. Why and what are you going to do about it?
I am having a terrible issue with T-Mobile. The problem began on January 31,2022 when my husband and I purchased two i-phones at the Warrington Store in Pennsylvania. We returned them the next day because they were too complicated for us. We decided to take advantage for the Samsung Galaxy A32 64G phones “buy one, get one free” offer. However, the store manager did not tell us that I would lose my phone number when we made this purchase and refused to honor the promotion.
My husband and I are senior citizens, we do not want to lose our phone numbers. We contacted T-Mobile and explained the situation and the person who took care of us Mary Jane Ternida #510612 told us she spoke to her supervisor about the incident and the restocking fees would be waived and we could go to the next closest T-Mobile store to have our data transferred to the two Samsung Galaxy A32 64G phones she was sending us at no charge. She also arranged to get my original phone number restored and contacted the manager (John Zyck) at the T-Mobile store on Moreland Road to expect us to come in to give him the phones and have our data transferred to the new phones. She said she would waive this restocking fee as well.
We did this and all was well until T-Mobile contacted us to tell us they were cutting off our service because we owed them $459.12. Also we received a bill online for this amount as well as for one month of cell phone service. Please be advised I never consented to electronic billing. I always get paper bills.
We have gone back and forth with T-Mobile representatives ever since. We even arranged a conference call between our bank manager and the T-Mobile supervisor to prove that this charge was not on our account.
We have done nothing wrong. We do not owe T-Mobile any money. We have been insulted and harassed by T-Mobile. Be advised I have receipts from the T-Mobile store to document the return of the phones and I have the names of every T-Mobile employee I spoke to in an attempt to resolve this matter. We were treated so poorly by T-Mobile.
I am a senior with disabilities. I am very disturbed by the treatment at the store in Englewood, CO. I left the store thinking that I got what I asked for. I was informed by my daughter that I was sold something else
I am a T-Mobile customer and at the beginning of my service I was charged twice. I tried to notified customer service but the person was not competent to help me. I notified my bank of the double charges and they submitted a review to T moblie. My money was refunded for the over charges of around $250. T mobile has continued to contact me trying to get the over charges back. I submitted proof of my bank statement showing double charges but nothing was done. Recently I received a collection notice. Please look into this, at this point I am ready to leave T mobile and let others know that your company tried to steal additional money from me and then harassed me.
I have been a T-Mobile customer for over 4 years and I’m having so many issues and the biggest one is an unauthorized amount of $666.94 my account was placed in a collection hold meaning nothing was to be collected because they said don’t make any payments because they owe me credits and they took money from me and now it’s inconvenienced me to not get a car rental and go to my daughters 21st birthday trip to Atlanta I am going to sue if I don’t get my money back and all these representatives are making mistakes one did a check and the next rep said he did it wrong so he put in for the money to come back in my debit card they took it from and now I’m back on the phone becuase she’s telling me it takes two to theee months no way
I had ordered your home internet service. After 3 days of no good signal the account was cancelled with no charges. . On Monday my bank account was charged $50. I was calledmany times trying to get refund. To no success as of today. Your customer service has been rude, disconnected me on many, many times, promise to call back, send info and $50 credit card with info to my phone. But nothing. I just want my $50 back. My # to talk is 901-246-xxxx. # of my internet modem I had was 901-658-xxxx. Also I was asked to go to the T-Mobile store, Did that but they said since my acct was cancelled nothing could be done. But this company was able to charge my acct with a cancelled acct. I did have it on auto pay but it should have been cancelled also.
My Husband and I visited one of your Metro T-Mobile stores. We switched from Verizon to T-Mobile and was informed that we could receive for $100.00 each an iPhone 11. The store was out of stock and we were informed if they got more phones in we would get a phone call and will be eligible to receive these two phones. We did receive a phone call one week later stating they received some phones for us to come in. When we arrived at the store we were informed that there was a time limit on when we would be eligible for these phones. They were unable to give us the iPhone and informed us to call customer service who cannot help us and kept informing us to go back to the store which the store says it’s out of their control that the computer will not let them issue us these two phones. We are extremely frustrated being new customers and having sales associates give us wrong information I’m hoping there is something you can do. Thank you
Your manager in the Tampa fl office doesn’t know what he is doing. He cares about nothing but money. He has no true skills It’s ok for you not to respond. As soon as I pay off everything I’ll find another carrier
Milton WA store employees obnoxious and I will not go to that store again
Seriously considering changing mobile services altogether due to the obnoxious employee named Becky in the Milton Store. I was there at 1:40 on Tuesday 3/22/22. I am disabled and only brought in my bank card to make a payment. She insisted I go and get my ID and while I was walking out the door she stated I didn’t have to come back
When I returned she was making fun of me with 2 other employees. I laughed she snapped saying what I laughed again and she actually told me she wasn’t going to make my payment and not to come back. Which I will not
Not sure if you give any training to these people but that store will NEVER
See my face again and like I said I’m seriously shopping for other services due to the rude treatment.
My son passed away and I am so heart broken because I found out that his father stopped paying MetroPCS. After be on the phone for over an hour with T Mobile I was told that I shouldn’t worry because the number is still available. She set up acct#980604606 with pin#043074. and state should receive sim card in mail and then I need to contact Metro so they could do transfer of son’s #786366xxxx. On March 8 I received card and contacted MetroPCS to do transfer. Per MetroPCS after an hour was told all set. turn off phone and restart. Did what she said but I did make any calls at that time.On the 18th I decided to start call my son’s friends to let them know about my son and found that the phone still isn’t working.I was on heartbroken because I really had faith that people did what they said and more so because they took . I called T Mobile again and was told again not to worry because I have the number and it’s on the account. Again as before they did research and state all I had to do was call MetroPCS and get my son’s pin number that goes with his Metro Number 786366xxxx. I asked that since I was on the phone for over and hour will I have the same issue when I call back with pin. I was told that he noted the account and all they need to do was put pin and number would be good. Keep saying each time not to worry because the number is mine. I went to MetroPCS near me because I was tired of be on the phone and was told that the number was available but since she tried twice she was afraid the account would freeze. She gave me #888863xxxx and state they can help better then she could. She state also that she couldn’t see any problem with account. Got home and called number that was given and again, Don’t worry! on hold for hour. Keep being told the number is attached to my account all they need is pin from his Metro account but now told I need to wait 3 days because they tried too many times and the account is now frozen. Well I have another phone so I called some of his friends to let them know that per T Mobile his number should be working soon. Right then my heart broke because a friend messaged me stating that someone else has that number. I told them that it can’t be because for almost a month I have been told that I will be able to keep the number. I message 786366xxxx praying my son’s phone would ping with message but didn’t. It was someone else. I then called T Mobile and at first did say anything but I wanted them to check my son’s number and was again told not to worry. account is noted. At this point I broke. I told them about someone else having the number that I not only paid for but I keep being told would be my number. I was told that it is impossible. On phone for an hour again as now I have two people on phone at same time stating their are so sorry but I am right that someone else has the number that I was told over and over again was mine. I was told that I should call the person and ask if the would change the number so T Mobile can correct their mistake.I don’t know if your a parent or not or if you could understand the heart ache I am going through but I walk around with my son’s phone waiting for him to call and just send me a sign that he is there. PLEASE don’t take that from me. I have no family and I pray each night that my time will end. I am begging you to have a heart and PLEASE help me. I need my son and I need that number which I was told I would keep. I did pay$30 for set up fee and even set for auto pay which the last time I called I was told payment set to be taken on March 20th. Please if you can help me or do I need to go higher. No one can bring back my son but I am paying to hold on to the memories I have. Thank You in advance.My name Diane and my son is Carlos MY phone 786575xxxx
I have a problem with tmobile,and it’s service. Tmobile has my phone locked,and will not unlock it,and the customer service representative was rude and extremely awful,I need to have 2 phones unlocked,and tmobile horrible representative was not willing to do anything at all. I am sick and tired of tmobile. They had a data breach and someone went into my account and stole all my money. Now tmobile is responsible but they are the worst phone company ever. I don’t want to be a tmobile customer any longer,period. I am so disgusted in tmobile until I want to vomit. The representative told me that I would have to wait 24 to 72 hrs to have my phones unlocked. This is awful and I need my phone to be working properly. Tmobile is awful and the customer service is so bad that I don’t want none of my family to be apart of tmobile period.
Never got paid for working my last 3 weeks.
Good afternoon my daughter tried to get my refund from T-mobile. The merge that y’all are doing with Sprint did not work for me. No one could speak English when I called several times. Never got phones and was charged for a service that I did not approve of because I was already paying Sprint. They had my information for internet service and started charging me for phone service with T-mobile. I am a single mother and $1 counts in my household. I have copies of my bank statements for when I was OVER charged. This is my last resort I got nowhere talking on the phone. I still have phones that I waiting for shipping labels for that never came.
I have a serious complaint before i take it to the president and online I need my credit as promised or charge for fraud , give me a call 346-775-xxxx
i was promised to credit my account $800 by trading my phone but they never gave me credit
I need to file a complaint.
My son passed away and I am so heart broken because I found out that his father stopped paying MetroPCS. After be on the phone for over an hour with T Mobile I was told that I shouldn’t worry because the number is still available. She set up acct#98060xxxx with pin#04xxxx. and state should receive sim card in mail and then I need to contact Metro so they could do transfer of son’s #7863666829. On March 8 I received card and contacted MetroPCS to do transfer. Per MetroPCS after an hour was told all set. turn off phone and restart. Did what she said but I did make any calls at that time.On the 18th I decided to start call my son’s friends to let them know about my son and found that the phone still isn’t working.I was on heartbroken because I really had faith that people did what they said and more so because they took . I called T Mobile again and was told again not to worry because I have the number and it’s on the account. Again as before they did research and state all I had to do was call MetroPCS and get my son’s pin number that goes with his Metro Number 7863666829. I asked that since I was on the phone for over and hour will I have the same issue when I call back with pin. I was told that he noted the account and all they need to do was put pin and number would be good. Keep saying each time not to worry because the number is mine. I went to MetroPCS near me because I was tired of be on the phone and was told that the number was available but since she tried twice she was afraid the account would freeze. She gave me #8888638768 and state they can help better then she could. She state also that she couldn’t see any problem with account. Got home and called number that was given and again, Don’t worry! on hold for hour. Keep being told the number is attached to my account all they need is pin from his Metro account but now told I need to wait 3 days because they tried too many times and the account is now frozen. Well I have another phone so I called some of his friends to let them know that per T Mobile his number should be working soon. Right then my heart broke because a friend messaged me stating that someone else has that number. I told them that it can’t be because for almost a month I have been told that I will be able to keep the number. I message 7863666829 praying my son’s phone would ping with message but didn’t. It was someone else. I then called T Mobile and at first did say anything but I wanted them to check my son’s number and was again told not to worry. account is noted. At this point I broke. I told them about someone else having the number that I not only paid for but I keep being told would be my number. I was told that it is impossible. On phone for an hour again as now I have two people on phone at same time stating their are so sorry but I am right that someone else has the number that I was told over and over again was mine. I was told that I should call the person and ask if the would change the number so T Mobile can correct their mistake.I don’t know if your a parent or not or if you could understand the heart ache I am going through but I walk around with my son’s phone waiting for him to call and just send me a sign that he is there. PLEASE don’t take that from me. I have no family and I pray each night that my time will end. I am begging you to have a heart and PLEASE help me. I need my son and I need that number which I was told I would keep. I did pay$30 for set up fee and even set for auto pay which the last time I called I was told payment set to be taken on March 20th. Please if you can help me or do I need to go higher. No one can bring back my son but I am paying to hold on to the memories I have. Thank You in advance.My name Diane and my son is Carlos.
I have had an ongoing issue with my bill
I have had wonderful treatment by your store manager on university drive In plantation Florida
But was attacked by one of your employees at the store horrible disgusting behavior
My issue still has been resolved but this is horrible have no way to resolve it and I am frustrated but this employes must be forced to face some displinary action
His name is Carlson on Saturday March 19,2021 a store 801 south university drive plantation florida
U have commercial in california…if u have covid-19..we won’t suspend ur phone… not true . also.. why always phillipines?!hire America!!!U have plans to repay high bill after I out hospital??owe $3k…need phone..10yr customer.. Help h!!!Mr.hovan
I started with Team Mobile in @017. I was overbilled for many years. I have not been able to resolve my claim. I was told that I would get a new Galaxy Samsun cell phone. In addition $1000 for overcharges. It was confirmed that denied.
619-672-xxxx
251954
T Mobile is a bully. I’m told I have to pay you $106+ for service you did not render because my account was open. There was no way to contact you until I switched to Verizon because I has no service. Now you are blackmailing me by threatening to ruin my credit. Threatening a 70 yr old woman and 80 year old man. Shame on you
why is it when you purchase an item and you want to canceal within 10 minutes your bindibg to a contract for yeara not fair
My name is Paul Henderson and I am 60 years old and I have never had so many problems with a phone carrier than I’ve had with T-Mobile. I’ve been threatened by a T-Mobile employee ( nothing has ever been done about it ) I’ve totally taken advantage of. My phone bill is out of this world, I have to call every month to get my bill somewhat taken care of and it’s not getting any better. I’ve talked to supervisors and managers and to no avail. I’ve talked to so many
T-Mobile employees and it’s really frustrating and just gives me Anxiety to the point it makes my blood pressure go up. I’ve always paid my phone bill, but something needs to be done asap. I need to talk with someone who can help me and not make my problem worse than it Already is.It’s a shame that T-Mobile can take advantage of a Senior citizen as I am please help me
The manager of the Janesville Wisconsin store has blown me off the last 8 phone calls. He did my keep and switch paperwork to get my rebate over 4 months ago in the store because the mobile app wasn’t working for my business account. He’s ignored 7 out of my last 8 calls. He told me 3 different times that my rebate card would be there by the end of the week and each time it was bullx. I’m waiting on close to 4 grand for the last 5 months now because he’s too lazy to figure it out. This guy needs to be fired!
I’ve had a contract excuse me I’ve had business with your company T-Mobile almost a year now and they have not got the phone bill right yet every month I have to get in touch with the office manager and she gives me credit for it and this month she’s ignoring me and won’t take my calls and won’t give me credit so as of today I’m switching over to AT&T and never coming back to T/Mobile
The manager at the store located @ 1130 Vann Dr Jackson TN 38305 is one of the rudest, unprofessional people I have dealt with in a long time. I have been a customer with you for several years. I went into that store on or around Oct 26, 2021 during the promotion where you turn in your old phone and get a new one free. Since then I have been being charged for both phones according to my plan when i check it through the app on my phone. I dealt with Amber and she was very nice, they were busy that day I went in. I was in there for 2 1/2 hours that day for this transaction but I did leave my old phone with her and I was told all was taken care of. Since then, the warehouse is saying they have not received my phone. I have called the customer service line several times and gone back into the store 2 more times to get this resolved. Amber was there both times and she says she remembers me, she knows I left my phone with her. Here I am now, 5 months later, still dealing with this same problem and I called back to the store today and spoke to the manager again to see what they had figured out. They told me to call them, they did not offer to call me back. She was very rude and gave me no information to resolve this problem, that she wasn’t there when this transaction took place, blah, blah, blah. Then she has the nerve to call me back to tell me that I am wrong, that I did leave the store that day with my old phone, that it was noted in my acct. This is the first time I am even hearing this nonsense reason why my problem has not be fixed yet. I told her over and over again and she proceeded to yell at me that and all but called me a liar. There has to be a point where enough is enough, you fix this problem and move on with our lives. Mistakes happen, I know that. But to be yelled at and called a liar by a so-called manager of your store is unacceptable. I really need a resolution to this problem or I will be forced to leave your phone carrier.
Worst customer service out of the country. They don’t understand or resolve issues. They put you on hold for over an hour. Promotion from Nov 2021 was never paid to me for FREE air pods with an upgrade to Iphone 13. 5 months still dealing with a poor excuse of a Store Manager and Tmobile because they keep saying it will be fixed on your next bill. It will be credited on your next bill. And still hasn’t. I call every month. It is getting old. AWFUL company!!!!
I have a fraud case against your employee at FairOaks Mall. What is the fraud Department number to call. My number is +1 (305) 812-xxxx
Been passed from one agent to another. No solution since January 2022 for a simple netwok unlock request.
How is the $600 buy out refunded
I need to know how I can get out of my phone pomotion. My t mobile line does not work properly. This started 2 months after doing a jump promotion. T mobile has tried everything possible to help me with this issue to no resolve. I need to switch carriers and am being told I will be responsible for the full balance of my phone, yet tmobile can not resolve my phone issue.
I went into a T-Mobile store to do the migrate from sprint to t-mobile. Everything I was told in the store has turned out to be a lie. I have called customer service. Did not get the help I wanted so I asked to speak to a manager. Felt as though I was getting through to Marge (manager) said she would research my account more and get back to me. I asked for her name and phone number. Gave me her name but would not give me a phone number to talk to her directly. I spoke with her on 2/14 and she has never called me back. I did a chat session and got nowhere with them. Right now I am wishing I had gone with another carrier. Anyone other than t-mobile.
The problem is I have 3 phones on my account 405-514-xxxx, 405-514-xxxx and 405-514-xxxx.
I was told if we wanted to upgrade our phones we would get a 800.00 credit towards the upgrade for our IPhones. We are not getting the 800.00 credits because we are being charged installment payments for the credit given in the store. That credit was deducted from the 800.00. So on my Iphone
(8295) 180.00 was deducted from the 800.00. I am getting a 620.00 credit on my installments but also being charged 6.00 a month for 30 months having me pay back the 180.00 credit given in the store.
So I am only getting 620.00 instead of the 800 towards the new phone.
The other 2 lines on my account are similar in that I am paying back credits given.
We traded I phones (which I purchased outright from Sprint) for these phones:
8295 IPhone 13 (799.99) 8298 IPhone 13 256GB (899.99) 8299 Google pixel (899.99)
I feel T-Mobile was completely dishonest with me. I would like help allowing me to pay what I actually owe for these phones and get all the installments I am being charged for off my account. I am praying I will get a response from someone who can help with this.
Account # 97881xxxx
Thank you,
Dorothy Kraut
krxxxx @cox.net
405-514-xxxx
DISPUTE OF UNPAID BALANCE
March 8, 2022
To: T-Mobile
3618 Factoria Blvd SE, Bellevue, WA 98006,
T-Mobile Account Number: 970234241
Subject: Unpaid Balance of $552.72
To whom May Concern:
My name is Bethel Vercruyssen, and I’ve been a T-Mobile (916-206-9563) user for at least 18 months. Despite my poor customer experience with T-Mobile, I always paid my bill on time every month. After a few weeks on the T-Mobile service, I began to have dropped calls, missed calls, and texts that were 2-3 days late. During the 18- to 20-month period, I contacted T-Mobile Technical Support and Customer Service 37-40 times. T-Technical Mobile’s Support and Customer Service workers responded by transferring me to Apple Technical Support, dropping the phone, promising to call me back, and, most recently, escalating the issue to their manager for follow-up. None of the T-Mobile employees’ responses were successful.
I called T-Mobile customer service in Decemberr 2021 to express my dissatisfaction with dropped calls and delays in text and voice communications. As a result of this problem, I’ve lost a few clients. I contacted with a member of the customer service team (Chris) and advised him of the problems. He put me on hold for a time and then returned to tell me there was nothing they could do and that I should transfer my phone to another carrier.
I went to my local T-Mobile to return the equipment (phones), but was told that they couldn’t accept them because my contract had expired and I had no outstanding balance.
JT-Mobile sent me a statement on January 20, 2022, which prompted me to call Customer Service. I spoke with a member of staff named (Ryan) about my concerns. I was courteous and professional. He stated that there was no reason for me to pay the excessive debt. He requested that I pay the December 2021 statement balance, which I did. He also pledged to pay off the equipment’s overdue balance ($552.72). Ryan indicated that he was unable to remove the overpayment since it had passed the billing cycle, but that he would call me on February 7, 2022 to remove the balance and cancel the account.
Ryan did not call on February 7, 2022. I attempted to contact T-Mobile, but was told by a representative named (Milia) that she was unaware of Ryan’s actions and that she could not assist me. Drop the phone
I called T-Mobile Customer Service on March 1, 2022, and spoke with a representative named (John), who claimed he will call back but never did. He also stated that he will escalate the matter to his boss, and that I would be contacted in 42/72 hours. None of these events occurred.
7th of March, 2022 I called to handle this issue, and the person I dealt with (Daren) was really helpful and professional. He saw Ryan’s note on my account, in which he promised to call me back on February 7, 2022. Ryan also stated that the unpaid debt will be removed.
T-Mobile sent me another statement on March 8, 2022. T-Mobile was contacted, and I spoke with a customer service representative (Marcus). He stated that he had seen Ryan, John, and Daren’s note. Duren was not available, according to Marcus, but he left a message for Daren and Ryan to call me back.
I did my homework as a customer and called T-Mobile to report a problem with my calls and messages. I waited patiently for T-Mobile to find a solution to the problem. For assistance, I went to a nearby store. I spent a lot of time on the phone with T-Mobile and Apple technical help, but it was all for naught.
As a T-Mobile user with two paying phones at my downtown workplace, I should be concerned.
I need your help to fix this problem. Thank you very much.
Sincerely,
Bethel Vercruyssen,
xxxx Deseret Way
Auburn, CA 95603
We’ve been t mobile customers for over 20 years. I recently had to set up a payment arrangement due to extreme financial hardship. The amount i was told i could pay is different than the one I was just told I HAD to pay. Not only that, I was told my service could be suspended whether I made a payment or not! I was put btwn a rock and a hard place; feeling choked. Not only are we already being charged WAY too much which we’ve been paying WAY too long, your company had the audacity to squeeze me out of money I can’t afford. I wanted to make some payment in good faith but ended up paying more than I could or should. If I could pay the whole thing I would. Have more understanding for customers like us who are now going thru difficult times, especially since we’ve been with you for so long. This is making me consider switching carries.
I purchase an I 12Pro Phone and have been experiencing my phone going in and out and calls dropping. my phone is less than a year old and I have gone through many, many calls to tech support, received a internet booster, changed SIM card and call still experiencing the same issue.I lost the voicemail twice and was told to hold down the #1 unto activate the voicemail. I’ve been a sprint customer since 2000 and never experienced so much trouble. I am very unhappy with how this has been handled. No credit has been offered. I didn’t start having problem until the merge. I’m paying for insurance and found out it is only for physical damaged. If the phone is working properly it should be replaced with out the hassle.
I have to say the store at 4605 Canoe creek, St. Cloud Fl 34769 has been a freaking nightmare! I will never do business there again. If I drop TMobile it will be because of this store and I’m seriously considering changing. We were due for an upgrade and were told we qualified for promotion. They took our phones and gave us new ones. We specifically said we didn’t want anything added to our monthly bill. We were told nothing would change. He then went and got 2 cases and one screen saver. We were never asked about this and assumed it was free because with Metro we always got a free case. My bill went up and when I questioned it I was told we were being charged for the cases and screen saver. If I’m buying something I should have the option of choosing. We weren’t told we were being charged for these. He also financed our phones after taking ours and misleading us. I have never and would never finance a phone and certainly not the equipment! He did everything we said NOT to do and our bill went up. I have called at least 12 times trying to get this resolved and I”m still being charged for equipment after several customer service people said it would be taken care of. They did cover the phones finally. We also spoke to the manager Mark at this store and was told he would get back with us in an hour. That was over 5 months ago!! I have never had such a time getting something fixed or such poor customer care. I am so over T-Mobile. I’m terrified to even think about ever changing phones again. This has stressed me beyond ridiculousness. We are seniors and I believe we were taken advantage of because of that. I believe that sales person thought he pulled one over on us. I’m beyond furious. I will also be filing a complaint against this store with the Better Business Bureau and anywhere else I can.
Your tmobile Tuesday offers fuel rewards from Shell. They have continued to buy oil from Russia. I will not support any company contributing to the wealth of Russia and its invasion ofvthe Ukraine. Please review and offer another fuel source.
IM BEING COMPLETELY HARASS BY TEAM MOBILE I ASK FOR A SUPERVISOR AND ALL OF A SUDDEN THE CALL DROPS then I finally get a supervisor and they are just as bad as the rep Please help me and assist me I’m so sorry for this confusion but it’s been a one full year with no help thank you..
It looks to me that your people dont like serven elderly people I had that in 2 different Stores in Salt lake City Ut
One person told me to go to a different previdor the other store sold me a new phone and explaind nothing no booklet or how to do it my self.Did not down load everything
please call me @ 801 244 xxxx I paid over $ 200.00 I have a gadged cant use it my old phone disconnected $ 200.00 later no phne no help been be with you for over 20 Years that is whT YOU CALL SWERVICE need help now
I want you to REMOVE my sister’s and my info from your mailing list. We are not customers! We do not your offers. No matter what they are. Our names are Kenna Wallace and Karen Hardy. 176 E. Granville St. Sunbury, Ohio 43074-xxxx. Separate offers come to us both. We are the current residents and will be for a long time! PLEASE REMOVE OUR INFO.
I was owing someone else’s account and I switched over and got my own account I was told that everything was transferred over to my new account come to find out they said later on if they’ve been talking to Emilio that my equipment cannot be swissed over and they want me to pay $1800 that I don’t have if the person who took my orders switched my account without telling me that I would have to pay off the equipment 1st I wouldn’t switch my account so something needs to be done I don’t have no $1800 if I did I would have paid the phones in cash.Since February the 16th I have been in touch with experts at T-Mobile and it out trying to find out what do I do found it I get a call from Emilio 2 days ago saying that they found a way to do something with my equipment and make payments but today March the 5th I speak to a supervisor and they tell me that it’s nothing they can do that I will be charged $1897.60.
Purchased phone in December. With screen protector. Protector didn’t last 3 months. Store manager and customer service said couldn’t do anything to help. Store manager was rude and harsh. T-Mobile is not representing your advertising. Sprint was so much better. You do nothing to help customer after taking money.
I have auto deduct pay for my cell phone. The February bill was due to 2/26/22 When noticed it didnt come out i called customer service spoke to rep and explained my bank account was hacked and Citizens bank cancelled my debit card and issue me a new one under same account number said I did not have to contact any companies about change. Well the rep said she would wave the late fee since I was with sprint 13 years as a customer. I gave her the new debit card number and she assured me the fee would not be taken well you took it out anyway. I need this fee returned to my account.
Upon purchasing this moto g play cellphone and switching from straight talk, I was really impressed with the live person to address the customer’s needs. There was a little confusion in porting my number from straight talk, all in all, I’d give the representative from t mobile a 10 out of 10, the way she did what she said she would do, her business like manner, and professional attitude. I had given it up, but she made it happen. I had been having trouble with internet speed, everything having to “load” (you tube, Pandora,etc) and during a game of chess, backgammon, or my favorite-mini clip 8 ball pool, that I would in turn, lose, because my allotted time to move had passed, and was disqualified, I say that, “if” I could even “connect” or get past the “no connection/please try again.” The rep had offered to address this issue then, but with me already feeling like ‘frustration on steroids,’ I needed a break, telling the rep I’d like to take care of this at a later date.
Well, after being asked to download an app to test the download and upload speed of my connection? He began working on fixing my phone. With no towers out, he, himself said that quote, ” this is really slow (on the download speed), let’s see what the upload speed is….turns out, it was far more slower than the minimum, that is like really slow sir”
Told me that’s why I’ve had to wait… And wait…
Literally, it was like a 1.89 I think on the download, and a .89 on the upload end of it. Something close to those numbers. I’d think the agent, as helpful as he seemed to be, would’ve made a notation, concerning these problems I’ve been having, and still do. The diagnosis was? hopefully a new sim card would resolve this poor performance issue that I’ve been stuck with. Hey, thanks! I’d told him. I’d have him my address, he read it back. I’m thinking, hell yeah! Told me I should have my new sim Card, in about a week-real time. When it didn’t come in? I called back and told them I haven’t gotten it yet. Someone went through the issues with me again, the speed test thing, told me pretty much the same thing as the agent before him had told me……that IS pretty slow….WE’LL get you another one in the mail…..my name is mark Boling
1300 wirt st
Paragould, Arkansas 72450.
870-450-0811. I spoke with two people today. First one I’d told them as specifically as I could, yes, I want to get this resolved, BUT I’m gonna have to get off the phone, BECAUSE I NEEDED BOTH HANDS, COULD YOU PLEASE CALL ME BACK IN ABOUT AN HOUR ? SHE TOLD ME YES. that never happened. I kept waiting for a return call concerning this matter? Finally, I gave in and called myself. AFTER getting thru to a tech support guy, and going thru the motions of explaining everything ONCE MORE, and Thru the pin #, name, and phone number that I can be reached at? The one I’m calling in about, the
870-450-0811 number, the one I’m on …(click)………….. frustration was boiling at that time. Yes, I admit it. I’m kinda glad he didn’t call me back. But even hours later, no nothing. I don’t know if it was break time, lunch time, if the tower went out on his end or what. He never called me back on that number. Is it the phone I’ve purchased at Wal Mart that is probably why I’m having this issue of not being able to connect to a tower, one of many in this area or what? If it is, Wal Mart has a 15 day return on ALL electronics, regardless……
If it is the moto g play that I bought there? The 15 days expired Yesterday. I’ve always heard nothing but good About TMobile and it’s service and employees. Is this just a fluke thing that’s happening with my phone? Or what? All I’m wanting?
The exact thing you yourself would want if u were in my shoes. I signed up for the senior citizen discount, I’m on a once a month check, social security. I was told I had the unlimited data, talk ,text and hotspot plan. That’s what sold me. I can put my phone in a certain spot, and I can watch stuff on you tube EASIER than I can on my phone. Unfortunately, I can’t play games that I enjoy on the tv that I have. Is my phone or the 5g thing keeping me from having signal? On your web page, there is all kinds of phones you show for upgrades. Am I eligible for one? Can I upgrade? Better yet, WOULD AN UPGRADE even CORRECT THE PROBLEMS that I’ve been having? Would it?
Next question, it’s important. Will someone get in toucH with me about this? PLEASE? THANK U AND I APOLOGIZE FOR THIS LONG EMAIL.
The WORST single most frustrating experience with a provider!!!
It’s been one let down after another. I can’t leave because I’ve been slapped with a bill that’s not mine!
I returned a defective device to Assurant after a claim. 4months later, I was told the device wasn’t received and charged for the iPad. The tracking number provided in the prepaid return label is invalid. The post office are saying they can’t help me any further. Assurant is refusing to investigate and look into it. T-Mobile keeps restricting my services.
I would like for someone from corporate to please call me back.
I have been trying to dispute abs resolve a charge on my account since September last year! I’m being charged for a defective iPad I returned to Assurant.
Due to the fact that T Mobile was breached in Aug 21,2021 my credit score # is being dragged down. Because of T Mobile my info was put on The Dark Web the I need someone for T Mobile to call me 5085028294 or I will CX my phone service with ur company
Your employee chenille at 2672 suite 2b is extremely rude I told her I was disabled and she continued getting a permit at the local town hall to lobby a demonstration in front of the establishment for disability reason the ADA will be with me she was so rude she should not be working with the public I am almost 60 and I was in tears
I have been with T-Mobile for over 22 years my husband , and daughter. I recently had issues with my phone that’s covered under insurance. I went to the nearest store to find out how could they help me being that my phone stop performing. I was instructed to pay over $600 to clear my account and to upgrade my phone which it shouldn’t have been a hefty payment being that my phone was cover under jump and regular insurance. I was ordered to pay immediately. Then, I proceeded with my daily only to come upon a bill of over $300 plus with no real explanation why. Now, I’m faced with the same issue because the ball was dropped on the customer service end that cause my account to go into a past due amount, that shouldn’t have been on AUTO PAY , the customer service representative didn’t set the account on auto pay like she stated now I’m stuck paying a high bill that was no fault of mine. I would greatly appreciate someone helping me correct this without me having to call every month for a mistake T-Mobile made. The question always asked is, will I refer a friend or family member ? Once you look into my account you’ll find the answer to that question. I’m not begging for nothing other then this company being fair and not rude to the client. I just paid $172.00 w/o explanation with a promise I have no outstanding issues moving forward after giving my payment on February 11, 2022, it was then stated I have another payment due in the same month different date. PLEASE CAN SOMEONE HELP ?
Good morning can someone please contact me I’m having a issue with orders i place over 4 times or more 708-698-xxxx
Soy Marcia Ortiz, me están cobrando una table que yo no la he recibido, si me pueden ayudar porfa mi telef, 510-734-xxxx, cta#97544xxxx; yo cancelé la CTA, el 11 de diciembre 2021, pero siempre m mandan a cobrar yo no tengo otro número ni tableta.
I’d like to know why I get a receipt that says for singular data and then I have one for my phone line I’m not aware of having anything but a phone line but it’s obvious that I must have something else because I always get two texts on my phone and then it says I need to go to the account holder as if you know there’s two accounts maybe someone can explain this to me let me be done to tell you I don’t understand
Been battling issue with store in Iowa since November. They just simply aren’t helping me. I’m very frustrated
You debited an amount of money and you don’t want to return it to me.
I am a new T-Mobile customer. I encountered a number of issues when converting our phones from AT&T. The issues started when the SIM cards we received were incorrectly matched to the phone numbers & SIM cards we initially sent in for the 6 lines being moved from AT&T. By swapping SIM cards around we were able to straighten this out.
The second problem was getting reimbursed for two of the phones we had paid off at AT&T. The online form for processing the reimbursement did not include our phone models. The sales person had not mentioned anything about some models not being included. After a couple of calls to Customer Service (with inordinate wait times of 30-45 minutes!) I was instructed to go to a T-Mobile store to get assistance. I went to the store (waited about 20 mins) & the rep reviewed everything & checked with the Mgr & informed me they couldn’t help me as I had done everything online!
I called Customer Service again (fortunately I was able to schedule a callback vs waiting online – you really need to make sure this IS ALWAYS AN OPTION with your Customer Service folks. The rep that called back checked everything out & told me it was his responsibility to explain to me my phones were not eligible for the reimbursement! I told him this was unacceptable & I needed to talk to someone in Mgt. I was on hold for about 10 minutes when Noel Neron came on the line. Needless to say by this point I was seriously considering just going back to AT&T! Noel listened to me rehash everything I have mentioned above & said ‘this is crazy!’ He then reviewed everything online & was able to manually go in & override the info with the SIM card mixup & ineligible phone info. After spending about an hour on the phone Noel said everything is straightened out & you will receive your $568 dollar reimbursement in a week or so. He was very Professional & a pleasure to work with, including sending a follow-up email documenting everything. So now I’m thinking everything is great thanks to Noel, but not quite! About a week later I get a note from T-Mobile indicating one of the phones was rejected for the reimbursement! I am assuming this was a result of the initial SIM card mixup.
So I sent an email to Noel & explained what happened in the hope that he might look into it for me. To my very pleasant surprise Noel called me & he was able to correct everything & I received my full reimbursement! I do not know where Noel Veron works, but I sincerely hope someone HIGH UP at Corp contacts him & compliments him on an extraordinary job of Customer Service & thanks him for keeping a Customer at T-Mobile that you would have lost if he hadn’t stepped in!
Thanks for listening & I hope you can use this info in future Customer Service training sessions to make sure Customers get to the right level of support to get their issue addressed.
My plan was to come back with my family to T-Mobile when my current phones are payed off till I heard you were mandating many of your employees to Hager vaccinated you are no longer my kind of company
Phone works half of the time and the other times it says not connected to network. Went to office on Tamiami Trail and they said there’s no problem in our area but went on social media and that’s not what they’re saying. Neighbors have T Mobile and have the same problem. Time to switch.
I love the customer service department of T-Mobile. I do not approve of the decision to require vaccinations!
I just filled out a form. my phone number 219-448-1012 is locked and has been locked since July. The staff at Michigan City said they can not help me even by erasing everything as can not get in and to go to You break we who could not help me. I lost the other phone again and do have insurance. However, there is another issue as I got the two lines and when my husband died April 4 2019 I asked for one line as I could not afford both and the staff at MC said I was on a contract and could not do that. I am thinking of cancelling the next day or two and reporting to BBB or attorney general if I can not get resolution soon.
I went to the TMobile store in Asheville NC – the one at 1854 Hendersonville Rd on January 12th. Brittany, Assoc Manager helped me. She was efficient, knowledgeable, kind, and patient. Overall, she gave exceptional service.
I need to cancel 2 phone numbers. The 2 people have passed away. I have tried since end of November. Keep getting the same message that I would get a call or email within 24 hours. Still waiting. The last call was yesterday.
Trying to get someone to help me solve a problem I been dealing with for five months.I switched to T mobil trying to save some money and was told that they would do that.They gave my husband and I free phones and watches with our trade in.Every month my bill is higher and they are trying to charge me for phone and watches.I would not recommend T-Mobil to anyone at this point .
I am in a hospital in Florida my family cannot me samsung s21 rings once goes to call ending on both incoming and out going calls my contract is with sprint but neither them or their partners t mobile can help I pay 350 dollars per month and have been without service for the last 4 dayys
Been dealing with my situation since September 2021.I promised two free flip phones and watches for our traders.Seems like they did us so wrong now they are trying to charge us for one phone and the watches so wrong.I feel like because we are seniors they won’t work with us I was only trying to save us some money since we are on a fixed income. At this point I would not recommend T mobile to anyone.
My problem is that T-mobile has been constantly lying to me for eight months, I’m a disabled senior citizen and I contacted T-Mobile seeking to purchase a Flip phone and before I knew it-they had sent me three i-phones of a costly nature. Upon contacting them I became aware of the fact that they were not aware of their mistake, in fact T-Mobile’s left hand has no idea what it’s right hand is doing-but they are all “experts” in BS. In the midst of all the chaos, I told them I was suffering from headaches, upset stomach and lack of sleep due to all the phone calls and the lies my disability going full blast they said they were going to compensate my disability being brought out of remission being their fault if I sent them the two phones back-I had only told them I had two because of their shady behavior.
Last Friday some guy from T-Mobile called me and stated that he was going settle everything, so he asked to tell him about how I was mistreated-so I enlightened him and he said he would call me back because he knew I was sick of the way I had been mistreated, well I never heard from him again. I have been getting several calls-as many as three a day-they all say my account has either been closed or SUSPENDED, i just called your office and when I told him about the Bill they were falsely carrying on me-he said yes that’s why your account was canceled you never paid your
bill, when I said yes-it was phony-he hung up on me like they have been doing lately. Well I’m sick of T-Mobiles games and lies, I’m going to the local Police and we have the FBI here as well, and tell them your story because they are just across the street-Imagine that, this is a HELL of story about Elder Abuse, so due to you being so un-trustworthy, I want 10,000 upfront…
Yes, I bought 3 Galaxy 4 watches because Justin from the phillapines told me they where compatible with my I-phone. I spent a lot of my time for nothing. Now I have to go to UPS to return 3 of them. Unhappy customer.
T-Mobile you need to come down here to Bullhead City and trainee’s technicians females that you have in there with a little bit more respect all right my sister put me on this account so if I have problems with my phone I could fix it they’re telling me I’m not there you guys need to do something about this because these people in this store are bunch of b and believe me you don’t want me to go on Facebook YouTube and L the rest of them because you will get bad reputation here
Hi, My name is Hadiah Rahim. I have been a T mobile customer for 7 plus years. I haven’t had any issues until about 5 months ago. I filed a claim for my S8 due to it being damaged. Before I could send the damage phone back I had two family members pass within a matter of days. I therefore had to travel from Virginia to New Jersey and then Atlanta . During my travels my damage S8 was lost. I reported to both T mobile and Assurant. I was informed that the non return fee would be waived due to my unique situation. That was the 1st time I have ever lost a device I was supposed to return. Since then I have had numerous conversations with tmobile and assurant telling me the $336 fee would be waived. Since then I have been going through HELL, my phones have been disconnected every other week. I was stranded at work for 4 days, had no idea my phone service was off. My daughter missed her bus tried to call but her phone Service was off. My husband had a flat tire couldn’t use his phone because the service was off. My mother was ill tried calling out ,unsuccessful due to phone Service being off. I’ve been told for 5 plus months , not to worry everything will be taken care of. I am BEYOND LIVID !!! Please review ALL THE NOTES ON MY ACCOUNT. My most recent call to tmobile ( a couple of days ago due to phone service being off) assured me that tmobile extended my service out to January 20, and that service would not be interrupted before then. Also that this situation should be resolved by then. I am so disappointed, I am not HAPPY. Multiple employees told me that I have nothing to worry about, everything will be fine and the fee will be waived . Is this how T mobile conducts business? Do you lie to customers and sell them false hope? I’m trying to find someone who is truly in the business of helping their customers.
I am a Black senior citizen I would like to file a Complaint regarding Elder Abuse and Fraud involving Bait and Switch in which several of your “experts” and supervisors participated from August 2021 until the present. I contacted your in August seeking help in the purchase of a Flip phone, I was immediately sent an expense I phone which I definitely didn’t want. I talked to someone else and was sent a smaller I phone-which I didn’t request either. I started complaining as time passed, your employees would put me on hold several times and then hang up an hour later without informing me. On a continuance basis I talked to several-a whole lot of your employees who BS-ed me to the extent that I developed anxiety attacks, panic attacks mixed with stomach problems, all the while reminding that my disability was getting much worse due to the way they were with me by never letting me talk to the same person twice and sometimes more-but never ever did they tell me that I had to do go a store to purchase a Flip phone-each individual had a different story, night, in order to keep the game active some of the females would ask me ‘what I wanted’they said they would ‘do anything’ to satisfy me’. Then they offered a new Sanyo Flip phone (5 megs) which was another game, they had used the fact that I don’t like to shop due to my being disabled and a senior citizen. I found out thru one of their employees that they had were going to offer me a settlement due the fact they realized that I made approximately 80 calls in my quest to get a Flip phone-but the phone didn’t have a radio and it wasn’t a Sanyo . This is the gist of things, it upsets me to have to discuss this but there is a little more..
T-Mobile is in default on a lease agreement. Will someone please call me. Richard Phillis 707-496-4475.
Site No. SF40883A
T-Mobile has been committing a form of fraud. Aside from letting my identity be stolen, during a hacker data breach, they are not misleading customers – including me – resulting in services being shut off, while payments are being made and payment arrangements are supposed to be enforced. During the past 6-8 weeks, I have been dealing with nothing but lies, headaches, and harassment from T-Mobile. I called in, proactively, after starting a new job – in the beginning of November – to get on a payment plan. The rep that I spoke to spent about 30-40 minutes on the phone with me, stated that a manager approved a payment plan, and everything has gone down-hill from there. On Thanksgiving, if not the day after, my service was shutoff – even though I made payment arrangements and stuck to them. I called in, but was told that it was never processed – although notated. Now, they continue to try to charge restoration fees, harass me with text/calls, and have even cursed at me on the phone
At teen mobile on waiting list they take 2 other walk ins before me…I am Puerto Rican the people taken first are white
I am a sprint transfervwtf
I have been trying
To cancel my husband s phone he passed
Nov 20 2021.a widow
Should not have call
Several times and not
Get any were.i email
3 times .talked to
2 people my husband
Name is Eugene Murray phone 708 989
xxxx .please help
My number is 708 989
xxxx.im getting sick
Over this
Your T-Mobile U.S.A. Headquarters information is incorrect and outdated! Board members, incorrect. Executive staff, incorrect.
I have been a customer of t mobile for 16 years and I am switching to Verizon or AT&T if this isn’t fixed. My phone started acting weird, LG20, and I took it in to the Huntsville, AL University drive location. They looked at the phone and gave me an Assurant brochure to call them and file a claim. I called, told them my story on the ghost in my phone, and they sent a new one to the University drive location. I went to pick it up today and the guy told me there was water damage and he couldn’t give me the new phone. I am pissed. Why didn’t they tell me the first time I went in that there was water damage. I have wasted so much gas and time with this. This is how 16 year customers are treated?
Let me start off by saying What The Hell!!!
I have some major issues with your company, starting with phone upgrades.
My wife and I would like to upgrade our phones from the crappy A71 to something nicer, but in order to do so we just about have to take out a second mortgage on our house. I was interested in either the Google 6 plus or the Samsung Galaxy Z flip and my wife the Z fold. The deposit on the fold alone is almost as much as the phone itself. I have been out of work since the outbreak with no success in finding a new job due to age. So we are living on one paycheck.
Secondly, your service. You state the the strongest and fastest cell service ( or something close ) well let me tell you that is furthest from the truth. I have called and complained about the signal issues we are having at our house alone, I have been told there are no known issues in our area. But yet today when trying to talk with one of your reps I kept cutting in and out, but yet there is no issue. So then it dawned on me why, go into my phone and notice a ER081 code on the WIFI calling page. I call tech support upto 1/2 hour wait so I opt for the call back, get the call back explain my issue and then get placed on hold for an hour at which time I said F*** it and hung up.
So now I have a crazy phone, I can’t use your service to make calls without breaking up, and my crap phone won’t allow me to wake WIFI calls. I am extremely PISSED right now to the point where I would love to call the state and file a complaint, but lucky for you I can’t because your service that is working wonderfully won’t allow me.
I know like all big corporations you to probably think your to good to respond, so I don’t really plan on having any of these issues resolved.
Jeffrey A. Salvatore
I have a concern for a piece of equipment that I believe is stolen that I found in house/ office. Please contact me. Celebrite forensic tool.
Why are TMOBILE customers the happiest? I ordered a router, T vision kit on 12/9/21. 19 days later I do not have my complete order. The lady responsible for the order can’t communicate & screwed up my order and delivery instructions. Fire her! Also, fire Alma, Ray (female supervisor) who promised me a free TVision kit from a local T-MOBILE store and she didn’t follow up the next day as promised. Fire the two others that hung up on me. I have spent over 10 hours of my time for NOTHING! I am not paying you idiots! I have been on hold for your corporate office for 62 minutes. 425- 378-4000. Why are T-MOBILE customers happiest?
You ads are all false. No one told me I had to trade in a high end phone or buy to to get a free IPhone. It is called bait and switch.
Horrible service
It has been an absolute nightmare trying to get an I phone fixed. Yet, I have 2 on my acct and the one that needs to be repaired/replaced is still being paid on. Yet I am being told their is no insurance on this phone. Yet, when we bought this phone we were told there would be 24 months of apple care. And we even bought the 360 protection as well to back it up. Yet they are refusing to fix the pho e because someone messed up and was careless with a replacement at the beginning of December and used the wrong number. They just went to the 1st IPhone and replaced it. Like seriously. That is how you operate? Haphazardly and NO REGARDS TO SOMEONES LIFE OR BUSINESS.
Hi a guy name Bruce S urgently I maybe this guy needs to be look in computer and phone he all day aii night Bruce S cell number 657505xxxx
Hello, I am at the present a very unhappy customer, on the15th of December I was informed by customer service my number had been ported out to Verizon without my permission or knowledge. I was assured everyday that my number was going to me back to t-mobile . I have had that number over fifteen years and I want it back. I’m being quite honest here and very serious. I am going to give you my wife’s cell since I can’t use the phone. Hers is 773 617 xxxx. Mine is 773-598 xxxx, we both have had these numbers for going on 16 years, I’ve lost income due all of this. Please call me so we can get this situation stabilized
I signed up for $50.00 a month senior services. Last month it was over $55.00 and this month bill is over $56.00. Why is this. Second visit to Ponca city T mobile store. The lines and wait are ridiculous. Still don’t have this straight need out.
I have made over a dozen phone calls over 2 months. I’ve been promised that the problem has been solved though it hasn’t I’ve been promised return phone calls that I haven’t received. I have email and recorded conversations of these promises. Over 14 hours has been logged on the phone. I would like a supervisor to call me so I can register these complaints and try to find resolution before I ask my legal counsel for advice.
Went to TMobile on Wed. 12/15 with the intention of getting a new phone. My husband asked about the “deals” and was told only for new customers or customer that have been with them for 6 months or more. The rep. Could have explained alittle nicer after we had been there for over an hour and could have said let me see if anything we can do for you but instead when we said we would go elsewhere, his attitude was well go ahead. Not the right attitude in my opinion. This was at the Parmatown, Ohio store. Needless to say, not happy and lookIng for other alternatives.
Trying to get help on the phone is serious test of patients and frustration. I have spent over 2 hours on the phone trying to follow instructions for a local store (t mobile) to give my sister in law , Jean White who lives in another state access my account. She would like to be added to my account and attach a new line to my account. My name is Ed Van Zweden and my phone number is 801-866-xxxx. I am a long time customer and have always been a satisfied customer up entail my experience expressed above
I think your commercial is disgusting. To is appalling. What is happening to our society. I’m putting it out there and I would never buy your service.
The service is terrible. Unfortunately T-MOBILE has monopoly the phone business. Been with this xty company 10 years and still can’t get decent service. Or Reps that know how to fix problems that T-Mobile makes for us customers. Never refer anyone to this company go to Verizon.
My phone has warranty and the t mobile store where it was purchased won’t accept my warranty.they promise they would help the customer and my phone still has problems
I recently switched from Xfinity mobile to T-Mobile and went with your senior citizen promotion, where I get two TMO REVVL V+ 5G 64G BLK KITS free when switching providers ,
Turns out BOTH Phones where defective.
Following several calls and attempts to resolve this issue I took them back to a store that exchanged for two new ones and ported info from them into 2 New REVVL V+5G 64G BLK KITS on 11/21/21, when one was finished I found it had same problems, when 2nd phone was ported I went home..
On 1/23 I returned to store, both where inspected and confirmed had problems, store advised me to call customer care.
I called and spoke with Katherine she said I can buy 1 iphone get 2nd free, pay tax, she agreed to text confirmation to me to show store, i didn’t get the text, next day I called 611 and spoke with Carley, she too said pay for one get one free and pay tax
I asked her is there any additional charges in addition to tax she said no, I asked her to text me confirmation on both phones and to my iPad I know is good,
I went back to store an expert saw Carley did not text me, I called back with store expert, he asked Carley if she told me I can buy one iphone get one free, she said yes, he said Jim didn’t receive her text confirmation so Carley asked him to hold on, when she returned she said no, I asked to talk with a supervisor, she said I can buy one, get one free and add a third line, and pay an additional fee, $75,00 would be added to my monthly $80.00 payments, I did not except. I took phones to a corporate store, Jeremy called T-Mobile explained my situation and told me the matter would be looked into and someone would contact me in 2-3 days, I reminded Jerromy my phone’s had 6 days remaining of the 14 day return period, not hearing back I spoke with a Supervisor by the name Twana, I informed her of the call I was expecting and asked if she would look at my file or corrispondance, she asked what this was about I told her my phone’s where still within the 14 day return period when the corporate store called T-Mobile , she said I’m now past the 14 days.
(That was not my fault no one contacted me) when I infact informed the corporate store I had 6 days remaining. Twana asked what do I want,. I said what Katherine and Courtney promised – Buy one Iphone get one free, plus tax, again neither of them mentioned I had to add a line and pay the additional fee when I spoke with them.
Please confirm when you will resolve this for me.
Either phones are working properly and have been confirmed defective, as I type my screen bouncing all over and shifts to another paragraph.
During my entire experience of being told one thing then another and running back to stores as instructed during the time following my wife’s neck surgery that caused her brain to bleed, swelled up causing her to have a stroke landing her in ICU
i spoke to a customer service regarding upgrading my phones. She spent approximately 5 hours on the phone with me and i was satisfied with the pricing. she told me she would call me back from the billing in ten minutes and never returned the call. i called again and spoke to 2 different representative and they said no offer exists. i asked them to review the phone call. they said they had no documentation that the phone call exists. i told them to please review the phone call log there has to be some documentation. i was on the phone for five hours. they kept referencing some information so i know they have the conversation. i i would like someone to review this situation.
I have been jerked around by T-Mobile for over a month. I was lied to and have not had my problem resolved. I have spoken to several of your “experts” as well as their supervisors and have not gotten any satisfaction. I would appreciate a call from someone with some actual authority. My phone # is 941-650-xxxx
Gross negligence lawsuit my patient is in the hospital fighting for her life this company is awful somebody committed fraudulent fall activity and said they found a Florida and I live in Aurora. T-Mobile is on unprofessional and you guys will be receiving a phone call by my lawyer Parker Waichman. Takela Taylor if u continue to games. Call in 5mins Aurora I’ll
I was always charged exactly $50.00 for years that’s the plan I signed up for. Know since I purchased a new phone I’m being charged $51.20
I would appreciate it if I could be reimbursed and be charged my initial charges. Thank you Karen Kierzkowski 727-851-xxxx
Trouble ticket 38199162. 11/29/21. Bought new phone end of September. Repeatedly went to store because it is defective. 4 weeks later technical support got involved they tried to help. 2 weeks later they passed the blame to engineering. To date phone still broken. Corporate promised me a new a non refurbished phone within 24 hours, that was over 2 weeks ago. Yesterday I paid my bill with the 2nd installment of a phone that is useless and I will not pay anymore for same. Been a very loyal customer over 15 years and this is how you treat me? Hardly fair and so sick of your lies
At this time I am considering filing a law suit against T Mobile in Painesville Ohio! My husband and I were scammed out if $420 last Monday when we switched from Verizon to T Mobile. NO ONE will help me, and SHAME on the assistant manager Sacha for not knowing his job and putting our family in this situation, right at Christmas of all times!!!!! I have been in contact with the BBB and an attorney, I hope someone will resolve this before I have to take drastic measures. Please, someone help us with this, I do not have that kind of money. Thank you- Shannon Timbrook
Took phone in for repair and was told that the phone had been previously tampered with. Phone was exactly as purchased in july other than requested repair. I feel that the persons I spoke with were very condescending and unprofessional in handling the situation, giving me the im pression that my daughter or I had tampered with the phone and they couldn’t repair it because of that. I am not interested in paying for a replacement phone.
I just put a post on my facebook so others think about it before switching to tmobile, they tell you something and when you get their services everything changes
I was trying to get a memory card at at T-Mobile and Eloise Florida and I was quoted $58 for 128 GB now I just looked online and saw that most of them are like 999 $10 and they told me it was on sale my name is Ronald kovaleski and my email address is Ronald kopesky 61 Gmail that’s Ronald Kavinsky 61 at gmail.com
I switched to Verizon and t mobile kept charging me for my extra line on iPad that I never used and was disconnected yet they keep charging and lying to me saying it’s resolved.
I don’t have the he passcode and get the run around they are horrible
I switch from AT&T to T-Mobile and the phone doesn’t work
I changed my mobile phone from Verizon to T-mobile and so far it has not been a good decision. Also we were told to come back into store on Black Friday and we could get our phones. I did go in a instructed but to date my husband nor myself have our new phones . Today I called to see if the phones were in stock yet and of course my question was avoided by saying they could not look up our account by phone. I really need our phones . Currently both our phones have broken screens . I changed plans mainly for better customer service. I don’t think I made a wise choice. I really need to know when I I can expect to get our phones .
My name is Devar Hearns and I recently applied for a position at a tmobile in Seaford Delaware it is a new location. I received a first and second interview and also did my background check and I looked on the tmobile careers site and it said I wasn’t selected for the position. I need to know why I wasn’t accepted…. please let me know you can email me back at this email address
Thank you
I upgraded my phone yesterday and i was on the phones over 3hrs
Your employees dont speak english dont unstand their job the last agent i had her read my order twicw for corrrections the next day i get a text. To verify delivery was reading the order and she left off my apt number for delivery there no number to call for misc problems i call main number and theres a 2 hour wait for help with this
My new phone from you is defective. I’ve been a customer for nearly 20 years. I was told I’d be getting a brand new non refurbished phone over 2 weeks ago. That was a lie. You TMobile are putting me through unbelievable conditions considering how loyal a customer I was. After numerous calls and hours on the phone unsuccessfully I add time I find another carrier and wait for you to sue me for non payment.
You lied to me. Customer over 15 years and you lied. Where is the new non refurbished phone that I was supposed to get in 24 hours 2 weeks ago. What’s with this TMobile
I’m being harassed by T-Mobile starting in Aug. 2021 with continuous bills and I don’t have T-Mobile phone service. We considered this service, Acct # 9757Xxxxx, ordered the iPhone and accessories, changed our minds, returned everything (have UPS receipts), even though we presented this info to T-Mobile customer care reps and supervisors at least 12-15 times we’re still getting bills each month ranging from $2.04 -$97.69. We don’t want this to mess up our credit report so we paid the bills in the beginning, getting out bank involved, hoping the situation will be resolved and we’ll be reimbursed but it’s only getting worse. We’ve spent hours and hours of our time on the phone, in addition to multiple trip after trip to the T-Mobile store at the request of the T-Mobile customer care rep. This is so frustrating and totally ridiculous for a company this size to be so incompetent!!! Can someone PLEASE HELP!!!
I have been a sprint customer for nearly 20 years. I am now a T-Mobile customer, T-Mobile chip in my phone, billed by T-Mobile, go to a T-Mobile store for service. I went there tonight to purchase two, children’s watches for two grandchildren for Christmas…..offered to pay cash for the watches and was happy to pay the monthly bill. I was told that because I was a “sprint” customer that I had to open up a new T-Mobile line for $70. What!!!!!! Everything about this is wrong!!! I am a T-Mobile customer!!!! My chip and bill prove this. This situation will be fixed or I will gladly switch companies and let all of my friends know how wrong this is.
I need a decent phone every time I file a phone claim with Asurant I always get refurbished phones . Not even worth for a trade in compared to what i paid for in the beginning
Went into t mobile for the Apple 13 pro deal buy one get one what I got was a basic apple 13 phone
Account was created in my name. I don’t have an account. But I’m recieving a bill I want it removed. #97642xxxx
Account was created in my name. I don’t have an account. But I’m recieving a bill I want it removed. #97642xxxx
Money was fraudulently taken out of my bank account this Has put me in a serious deep financial problems been told on several occasions that of the expedite to give me my money back and then not
I’ve been with this company for over 11 years, continuously!! I am being treated unfairly. I’m being over charged and because no one in the call centers can assist me I have to speak to someone with a higher authority. Never in all the years of being with you all have I been more upset. I’m thinking about going with another phone service but before I do I thought corporate should hear my issue. Can someone please contact me ASAP concerning my frustrations with this company.
I purchased 3 Samsung 21 Ultras, out right, at a Best Buy store. About a month after I purchased them, T Mobile started charging me a monthly fee for the phones as if I was on a lease agreement. I had purchased all 3, unlocked phones, at the full price, no lease agreement. TMobile will not remove the lease agreement, even though I have emailed them the receipts several times, showing I bought all 3 phones out right. I get my service shut off every week and more money added to my account, that I do not owe. I pay my normal bill every month and yet I get shut off. I am up to over $2000 that they say I owe, though again, I paid over $3000 for the phones. I have spoken to a supervisor every week for almost 6 months. They kept telling me to go to Best Buy to have them fix it and Best Buy keeps telling them it is T Mobile’s job. Last weekend I spoke to a supervisor who said she took care of it and cancelled the contracts and would send it to the back office to make sure. She said my service would not get turned off. Low and below, 4 days later, I am without service and am on the phone, on hold, waiting for another resolution supervisor..who I am sure cannot help me. I dont know what else to do. I am beyond frustrated and angry. I cant get another carrier and then have TMobile try to put this on my credit. I was with Sprint for 19yrs and never had this kind of problem. Should I hire a lawyer? I need a resolution asap!
My account number is 9098008081 and I am requesting action as T-Mobile failed to honor or renegade on an offer provided to me. This is a terrible experience. I am putting together a timeline of events and hoping someone from T-mobil can get back to me to solve this issue before I put this to a claim action.
On 9/15/21 a T-Mobile sales representative named Keeshani called me, and offered me a promotion of 3 free iPhone 12s and Airpods if I can transfer my lines from Verizon to T-Mobile as a new customer. I had 3 lines under a family plan with Verizon at this time. I asked if I can switch all 3 lines to get the benefit of this promotion, but only have 2 sets of iPhone 12s and Airpods shipped first, with the 3rd set to be shipped later at my instruction. The T-Mobile representative said I can do so, but needed to send my instruction to T-Mobile within 30 days. I happily agreed to this.
I called back on 9/17/21 and asked to upgrade the 3rd unshipped phone to iPhone 13, with me paying the difference between the 2 phones. I was told that I have to pay the full price of the iPhone 13 if I do so. I asked to ship my last free set of iPhone 12 + Airpods, and was told I would not be able to get them for free as the promotion was over. I explained the situation to the representative to no avail, and asked if a supervisor can assist. The supervisor I spoke to was named James Woods, and insisted that I lost my remaining promotion benefit as the order was not placed before the promotion ended. I told him I ordered my last set of equipment, just didn’t have it shipped. I told him that this was not my fault, I was being punished because no one at T-Mobile told me I would lose $830 worth of credits if the phone was not shipped before the promotion ended (in fact I was told the opposite, that I just needed to place the order within 30 days). Then, as a cherry on top, he told me the 2 Airpods I already received were not free either, and that there was no such promotion of free Airpods with the iPhone 12, only with the iPhone 12 mini. I told him that this was not what I was told by the original T-Mobile representative, and asked him to check with the salesperson (Keeshani) or listen to the recording of our conversation. He refused, was not able to help, and did not direct me to anyone else who could help. The end result is that I am short an iPhone ($830), and returned the 2 AirPods I already received ($260), and the 3rd AirPods vanished into thin air ($130). So a total loss of over $1,200 and no explanation of why T-Mobile representatives told me contradicting information regarding what their promotion actually includes. No idea how to get some answers. I’m enraged that the supervisor I spoke to refused to listen to their own recording. I feel so cheated and scammed. This is a terrible way to start a 2-year contract with T-Mobile. I thought T-Mobile was a reputable company, but from this series of events it seems T-Mobile values neither integrity nor service which I hope this is a unique case that T-mobile is willing to fix
What is HAPPENING to TMobile and what used to be a high quality customer service company? I just spent 6!! hrs. being shuffled from one mgr to another to resolve an erroneous bill that suddenly popped onto my account FIVE mos. after the account had not only been closed in April 2021 but was paid in full prior to closing. And, now I suddenly receive a $122 bill out of nowhere and am told that my credit will be subject to this as it’s already in collections and although it’s a system “glitch” there’s absolutely nothing TMobile can do about it. But, what’s even worse is calling the corporate office to register a complaint ONLY to learn that there’s is NO MORE tmobile corporate offices!!! Is Tmobile reducing their quality of service to No Carrier – No One Cares @TMobile?!
I bought a revvl 5 phone on October 7. The phone doesn’t allow you to open links in messaging, no call log, drop calls constantly and I could not end calls after talking. I went back TMobile to try to return the phone within the 14 days and they made it difficult. I called tmobile twice and was given the run around. I purchased another phone phone from TMobile a Samsung that cost $312. I would like to refund for the revvl 5 phone purchased.
Im very disappointed in the lack of communication with your company. I ordered two brand new phones and new service with T mobile. However for 5 days now ive been having an issue. I got one phone the other went to Detroit Michigan and Im in Florida. Im very dissatisfied with ur customer service. Im not sure what I should do since get runaround. Can u pls help me work this out. I would greatly appreciate your help.
I was deceived in order to switch from my verizon cell service to T Mobile. They had a promotion to keep and switch to T mobile. I asked the online chat representative all the necessary questions. I asked if I could keep my phone and I gave the chat person the name of my phone and he replied yes to all my questions. It was very simple. T mobile would pay off my balance and I would switch to their services with my original phone from verizon. Later I received a bill from Verizon for the remaining balance. I called T mobile and I talked to 3 different representatives. They all told me that my device was not on the list to keep and switch. I was given the run around and I finally got frustrated and decided not to let it stress me out. I will be contacting the Better Business Burau and of all fails I will contact an attorney for the balance that T mobile promised to pay if I switched. Company’s must be true to their word. I am extremely disappointed that we live in a generation that lies in order to make a buck. I’m a single mother. I would have not switched to T mobile had I know that they would not honor my device switch. I will not be taken advantage of. I will resolve this matter one way or the other, if it means filing a small claims suit.
switched from AT&T to T-Moble. Was to be a $650 rebate.Even purchased 2 new phones. Was told it would take 6 to 8 weeks to receive. Called today and was told i did not meet the requirements. I switched from AT&T was for the rebate the store was offering.
I live in the same building as former sprint now mobile store at 1000 S. Broad St. I am moving and wanted to update my phone to an 11 In order to have a hotspot .however, the sales people thought they would get phones delivered today but did not. My thought is it you are going to open a phone store you should have phones to sell. Not a good look . Why can’t another store send a phone to 1000 S Broad st I am a long time customer of sprint and am worried about how you do business.
I just watched a T-Mobile commercial and it was in Spanish only. Well since you want to cater to the Spanish communities that doesn’t speak English then you don’t want my business or any of my friends business because we speak the primary language h that is English in this country.
I have not been able to log in with my username and password. Friday, 11/16/2021, I spent the better part of an afternoon trying to get this resolved. I went to T-Mobile in Woodbury, then spent well over an hour on the phone. I was given a ticket number, but this is yet to be resolved. Help solve this, as I’m unable to log it to my account.
Why are you trying to charge me for services I never authorized or received! I plan on talking to a lawyer to find out how you can get away with this with a 70 year old person on a fixed income!
I need a return shipping label shipped to my house not to my email I have no way of printing this thing
My account number is 868169511 and I am requesting action as T-Mobile failed to honor or renegated on an offer provided to me. As Sprint “Now under T-Mobile” customer, in March of 2021, I was offered a free virtual line that could be activated for free service with the addition of a phone. I purchase a phone and added it to the line. I was also given the chance to “port” a phone number to consolidate all my phone services under T-Mobile. Because of this “excellent” deal, I ended up staying with T-Mobile and upgrading all of my phones. However, Sprint/T-mobile has failed to honor the agreement. I have called every billing cycle since this issue came up and have been given promises and told it could be fixed. On my last call I was told it could not be fixed and that it would be forwarded for action to another department. No action has been taken. From my last call, I was told the person (or people) who added the phone and later ported the new number did not follow the proper procedure, and that now it could not be fixed at the customer service level, and that the issue was referred to another division for action. As of today, no referral has occurred and no action taken. My account number is 868169511 and all the information should be available in the multiple calls I made and logged at my request into the customer service database. Request your assistance for a hopeful resolution.
I contacted a t mobile rep. They connected me to insurance and verified my number and that insurance would cover a phone because I fit description what they cover. I got cut off after being on phone about an hour and they never called me back. Furthermore the extended wait as much as I need phone will look for new service if my situation isn’t resolved. Ty
Dear Tmobile
I wanted to reach out. I am highly Upset and Disappointed. On October 29th 2020 I call for A service request. I was Harassed Pressure into
In Upgrade iPhone 11 with A-special bonus 2 for 1 Deal. I was told per Jack Customer Representative, If I Agreed I will only pay for One phone, Be no Contract. I can pay off Anytime. LIES! Today I spoke with Jennifer she told me We was in a 24month Contract we will have to complete our 24th month before we can pay off the phone . Miss leading Information, False Advertisement . This Appear to be a Known Issues with T-Mobile. There’s been several lawsuit, 12thousand Bad reviews on Yelp. I will like to get CompensateInline image
Is your company doing a survey on the web, if you enter you will receive free earbuds. Or is this a scam?
You need to check your store on cummings hwy in Chattanooga tn they are trying to scam people by charging them for products they don’t have.After calling customer service I found out they were trying to charge me for a cool pad I did not have on my account bill was suppose to be 97 dollars a month got bill it was 170.92 after going to store and complaining they said it would be 109 after talking to customer service bill is 100.92 with a tracker added on so your manager and employees are trying to steal from people.Never seen a phone place where the employees have to go to a back room to get you a price for phone service and stuff but now I realize why they have to go back in that room every time you go in there.I will not recommend anyone go there for service.All the price changing in the back room now makes since.Managers and employees trying to rip people off.I know this will go nowhere but if I can find enough people that they have done this too I’m sure a district attorney and a lawyer will be interested
Come to find out that sprint is yet again trying to scam their customers yet again. This is the second time I’ve had issues with them trying to scam me out of more money than what my bill is supposed to be every month
Sad to see so many unhappy customers. T-mobile and no other business should be able to get away with mishandling , taken advantage of customer. Let’s join in a class action. Talking seem not to get the attention of T-mobile.
I have the same issues for over a year. Waiting for the legal team to reply back. Prolonging no resolution in placed. Very easy to collect monies or bill for services that are not being provided. Recordings with excuses and promises. T-mobile defaulted on contract many times. In return if it was you collections, disconnect of service and double billing. Contact me direct if you would like to take legal action. April 786-252-xxxx or email: eolcaprilxxxxx @gmail.com
I added a line snd phone about 1 1/2 years ago to my servic for someone. When she changed account into her name I was assured by several reps on recorded lines I would have no financial responsibility. We did a three way call transferring her phone and service. Now I’m being told I’m responsible for her phone. I was literally lied to. I have just had a liver transplant and lost my job to the pandemic in March of 2020. I desperately need to have someone help me. This has caused me so much stress that I’ve been in the hospital twice in the past 10 days because my blood pressure is soaring. Cheryl Haskal, 310-902-xxxx
horrible service! been calling since 12pm, hung up on, not helped and still now on 2 1/2 hour wait. not one good experience since i switched!
Complaint towards customer service number 1-800-373-2876, spoke with a CSA and a supervisor about the $30 visa, they got my name, address, phone number, and email, then asked for a bank card number, I told them I would not provide that info, then the supervisor named Dave, or David hung up on me, I went to a local store located at 2403 Northern Ave in Pueblo, Colorado, the store agent Becca, was way more helpful than customer service, I went in and told her that T-Mobile was doing fraudulent practices, she was very concerned, and Becca actually was able to assist me with what I needed, she should be recognized by your offices, because I was ready to cancel service and go to Boost Mobile
T-Mobile is refusing to replace my broken tablet to which it is covered by the 360 protection plan. I initially filed the claim on 09/20/2021. The issue has yet to be resolved. The size of the damaged tablet is 10.5 inches. Assurant wants to send me a 8.1 inch tablet and T-Mobile wants me to pay for a replacement. All of this is unacceptable. Then, one of T-Mobile representatives called me at 10:00 PM, also unacceptable only to tell me he is not sure he can replace my tablet.
Lier lier lier its is not 15. A month y lie u rich people r greedy the moe u have the more u want. And. Bfor u put me down im very happy with my life
I am blown away that a member of your “Team of Experts” thought it was ok to lie and then to be brash enough to put the lie in writing! What the hell is going on there at T-Mobile? I’m not sure what to do with this but you should be aware what your employees are doing . Even supervisors didn’t want to get involved after being made aware of the lie. One supervisor said he/she was sorry I was a victim of fake news. FAKE NEWS? Are you serious? Not one of your supervisors were willing to address the lie. SOMEBODY NEEDS TO ADDRESS AND EXPLAIN TO ME WHY LYING TO CUSTOMERS IS ROUTINE AT T-MOBILE . Who trains these liars Do you even train those employees who are on these teams of experts? This happened weeks ago and not one employee or supervisor has felt the need to resolve the issue. My original reason calling T-Mobile was to get 2 new phones. You guys totally missed the boat. Hopefully your liars will drown. Evidently customers are not important. Do I need an attorney? Maybe it will help you to focus on customer satisfaction.
I’ve been on the phone with t mobile since 8:45 this morning I’ve been trying to get a phone since the third they sent the phone to wrong address and I’m the only one suffering I’ve had to pay my old phone company because t mobile can’t get it write I’m over the customer service and you can’t get any straight answer I’m supervised that you have any customer my number is (307) 578-xxxx I really want to talk to someone who knows what there doing or I want the money back and I will be done
My wife/me ordered new iPhone 13 and put to send them to ur security location. I was just informed my order was split up and being sent to different locations at my own risk. This is bullx and I can’t get a refund. I’m furious and get get in contact with no one. Pls contact me back
Your tmobile money employees are not helping any customers request or hear us out what the people have to say. I 2 checks into my account and both of them were approved and submitted 1st check was for$200 and the 2nd. Check was for $325 and both checks were in delayed to be posted on my account and have the funds available like your promotion says and i had several calls hung up on me be the tmobile money representatives and was accused and judge me wrong and not even show or give me Amy kind of respect to hear me out or help me with my account problem. And tmobile money representatives 3 of them wanted to close my account and cancel and we’re not doing there job correct or help me with my check deposit and having My funds available and they didn’t cared if my situation of me not have money for food or provide anything for my kids or being evicted from were we were living. Which you’re representatives didn’t want to help me by finding out why is taking a long time they said that I was going to have money on my account in one week. Now that I lost my job and evicted from we had a roof over my 3 boys and my wife and myself we had to sleep in the parking lot of a shopping center in my car because tmobile representatives and tmobile money special team decided to not look at the time frame about money or my check account.
Third request! I call for prepaid plan ended up with contract, sync pet found out can’t take pet to place in moving and 72 a month for seniors plan! I pay $50 with Spectrum. I canceled accidentally deleted email requested another email with return label
How do I request a tower in an area with no reception? There is the largest privately owned resort community in the world with over 6000 properties in sublette Illinois. There is little to no tmobile signal available to this community. Can your team help improve this?
I would like the contact number of the Fairfax district manager to discuss a concern in the Fairfax town center branch
I have a nightmare. Problem with T-Mobile and cannot reach a high customer service! I want to pay my bill!
This is Christina Sloan. I have been a loyal customer for 8 years. I recently upgraded 3 phones, which to my knowledge was, iPhone was free when you add a line and trade in an eligible phone, which we did. I got 2 notes that was supposed to be buy on and get the other one for 800.00 off. I’m only supposed to be charged 10.00 a line and it’s charging me 25.00 a line. I’ve been complaining about these note phones since I got them. I don’t have 5g where I live so they are pretty much useless to me. I would like to return them for a full refund and I would like to get 2 phones that you don’t have to have 5g. I’m am on a fixed income, I’m on ssi. My bill went from 160.00 to 347.00. This is unexceptable. I want to return them phones. If I can’t then I’m going to have to go to a different carrier.
I have been waiting for the store, or tmobile give me receipts for my purchase
I have sprint and yall have bought my cellular service but in order for us to upgrade, purchase new phones, devices, We are told by the tmobile store that we have to go online or call (sprint now part of tmobile) and purchase phones/device. Also Sprint is is charging 18.50 for apple watch cellular service when Tmobile only charges $10. Also i was told by a supervisor that they could send me a blue apple watch 6 (they knew i didnt want that color) and told me i could take it to a Tmobile store (unopen) and swap it out for the color i would like. That is not true. They said they could not because i ordered it online and would have to send it back to (spint now part of tmobile) to swap it for the color i want to Buy. I continue to get the run around and also since this merge the taxes and fees have doubled on my bill. I am upset that i cant get in-person service. Everytime i have to call I spent 30 minutes to an hour and longer for purchase, questions about my bill. I am tired of doing service via phone. You bought sprint and this problem needs to be addressed and resolved asap my number is 706-341-xxxx
My name is Derrick Neil I am a very unsatisfied costumer the tmobile store on forth Avenue in mount Vernon by adding some stranger on my account have me over paying and for the pass 2 months I try getting answers all now nothing
My privacy has been hacked my government ID my drivers license number my phone number my date of birth and there’s two numbers registered to my account illegal my phone won’t allow me to download apps illegal when I spoke on the phone with someone from T-Mobile they told me I get a free iPhone 12th at one in the store and had to pay $199 illegal
I am writing this complaint as I am extremely dissatisfied with the level of customer service provided to me by your store located at 801 Butterfield Rd, Wheaton IL.
I was a loyal sprint customer for 10 years plus, T-mobile was offer the Iphone 12 on us, but unknowingly had to sign a contract for 2 years. The employees in the store I list above who helped me with this transaction an not knowledgeable about your service or how to read your bills from the staff to the manger. I did take advantage of the Iphone 12 on us, me and my 2 kids and it literally took us three store visits that lasted over 3 hours each time and now equipment charges to my monthly bill that I was not aware I would be charged for every month for 2 years. When I went into the store to complain about the transaction the employees could not do anything about it and the manager was not on site. I was promised I would receive a call from the manager on Tuesday September 14th to go over my concerns and I never heard from her. There is one employee by the name of Justin and he is absolutely rude to customers, another employee Betsey very unknowledgable and the manager Delphine never there and didn’t return my call as promised. You have a real issue with the employees and customer service at this store. Now I’m locked into a two year contract with you and very displeased, I will never recommend T-Mobile to anyone and in fact if I would of know the results from this store, I would of switch to Verizon and will 100% do this once I can. Im looking forward to hearing from someone at T-Mobile to handle my concerns about my transaction.
Now I received an text message stating our Iphone 11 did not qualifiy for the promotions, they were almost brand new why wont they
Can you please have Mr. Mike Sievert contact me through email, phone son’s # 609-356-2286, mail 1380 Northridge Dr. Rocky Mount N.C. 27804 or anyway what ever is easy for him. My phone is down do to me putting in your NEW sim card but I have other reasons I really need to address. THANK YOU
I’m requesting a call from the corporate office supervisors not of assistance LACK OF INTEGRITY WHAT A HORRIBLE INCOMPETENT TEAM I WILL BE FILING A CIVIL COMPLAINT AGAINST TMOBILE FOR STRESS OVERCHARGES HORRIBLE EXPERIENCE!
I was sent a letter stating that my sprint phones was no 5G capability so I went to a T-Mobile store ND got 3 phones that they said was free. The store took my old phones because he said that I the way o do it to get the new phones for 5G. Well the phones got sent to the T-Mobile warehouse instead of Sprint. I got a call from collections saying I owe $231.53. With sprint I had Auto pay and with T-Mobile I have auto pay. First they said I miss a payment, then spoke to another sprint person who said it was because the phone was ot returned. Then finally the said I owed for the trade in on my phone. I was told by the store I only owed $30 , and now they are saying $231.53. The store manager Josh messed things up from the beginning with the offer that was sent. I have never had so much problems with a Co as with Sprint and T-Mobile. It is not just the money but no having good information. I spent almost 2hrs on the phone with Sprint and T-Mobile. I need someone to explain what is going on.
Marla 443-528xxxx
On 6/23/2021 I applied for service for the 55+ plan. Then on 6/30 I cancelled that order. In short they refuse to say the service was cancelled to my credit card company and continue to send me billing statements for a service that was never activated. I also got a collections letter for a cancelled, never activated account even when I reverted back to my prepaid account. EVRY TIME i CALL 800-937-8997 I GET A different “expert” claiming to resolve my issue. It’s going on 3 months and I’m again being charged by my card company because t-mobile claims the service has not been cancelled (refrencing my prepaid phone number) There’s somthing wrong with your “expert” help and your auto pay system that cannot identify a cancelled never activated service.!!!!!!!!!!!!!!!!!!!!
This has to do with your NEW Home Internet Service. I have spent 4 hours with an off shore tech and got zero done.When I asked for escalation I was told that they are not available. I then spent more time to see if I could get the T-Moble router to work. Finally on my own I figured how to get it working. This was awful….. There is so much more to this story you may contact me and go over the entire story from the time of my first encounter to today..
I purchased a phone, buy one get one free. I asked multiple times if the one phone would be free if we paid for one phone. Multiple times your reps assured me it was free. I even asked right before paying to make sure. The receipt sent to me looked weird so I called right back and asked again. I was again reassured that it was free. Now I am being charged for the phone and told they can not put the promo on due to the reps mistake. They can not help me. What kind of company works that way. Refund it, something…. please help.
Pamela Bossert
xxx 3rd ave
Bangor PA 18013
I have been made aware that my fiancé’s daughter have top of the line cell phones from your company from their mother that happen to use her dead clients information to get them. Who do I need to contact to get this resolved?
I had to discontinue my service with t-mobile. They took the entire $324.77 at one time out of my checking account without my permission or notifying me. I live alone on just Social Security, that’s all. That is almost 1/2 my check. I was forced into borrowing the money. I talked to 3 reps who said They would return that amount to my checking by today. I borrowed that money with the understanding I would pay it back by today. I have called three times to follow up only to hear they didn’t approve the refund. Even if they would return $200.00 and let me work on the balance, it would help. This is very poor business practice. If I don’t get a return of my money, I will notify the State Attorney Generals Office. I would appreciate a response.
I had to visit a “corporate store” in SOUTH PLAINFIELD < New Jersey. That store is a MESS! In the middle of the day, approximately 3PM, the store was empty. One employee was on a personal call pretty much the entire time I was there (approach 20 mins.). Another employee saw me and slowly went to the back of the store and disappeared. After about 10 minutes there were at least 5 different employees in and out of the back. One of the employees (Armando) was very argumentative with me most of the time. The other employees were doing NOTHING! I was discouraged from buying a cheap phone because my phone is lost. There was only one young, tall and thin guy who was actually a little helpful. He was THE ONLY ONE THAT HELPED. I got the impression that this store has NO CUSTOMERS. I DIDN'T EVEN SEE ONE! I can understand why..LOL
I have been on hold on the phone for 10 minute trying to speak someone in your corporate office (PRESIDENTIAL DIVISION). Your customer service is a JOKE!
i like to talk with a corporate executive 201 705 xxxx
i like to talk with a corporate executive
Dear sir or madam,
I am a local real estate agent in the Athens, Ga area. I have been with Sprint for 2 years and recently switched over to T-mobile. I have ran into an issue in a local store. I have now made 3 trips to the store and have spent hours on the phone with customer service all over a $100 spend limit on my account. I simply wanted to add an Apple Watch to my account for my birthday untilI was told that I would have to come out of pocket $500 and if I wanted an iPhone 12 it would be $563. I have decent credit. Let’s say decent enough credit to sell or buy real estate and finance if I choose but I do not have that option with T-mobile. I was literally at the store for 3 hrs today trying to get this fixed and on the phone with customer service, while inshore, for over 2 hours. I was told repeatedly that T-mobile could not pull my credit to fix the problem and as I asked to speak to someone that could “override” or pull my credit to fix the issue that they could not do it. I was with sprint for 2 years on auto pay without incident and had a $800 spend limit. The problem it seems was when I paid my phone off…. However, I am more upset with the fact that I have visited a T-mobile store 3 times- Spoke to the District Manager for business accounts and was assured that the problem would be fixed and it wasn’t, remained on hold while waiting for a supervisor to speak to ( on hold for 45 mins waiting on that), watching the supervisor get into my account one the “in store” iPad and not getting one the phone with me for over 20 mins after seeing him in my account at 6:36 pm, then the supervisor sending me back to speak to a regular customer service rep…. You see where this is going. When I switched from AT&T to sprint if was simply because my phone bill dropped. I have only remained and decided to switch to T-mobile for the same reason. ( And I am partial to John Legere being on the profit and I happen to admire Marcus) Anyway, I do hope that this is not how you treat small business accounts and I do hope that my issue is looked into ASAP. I look forward to hearing from you.
Kristy Moon
706-614-xxxx
kristyxxxx @gmail.com
T-Mobile. Caught customer service and a manager lied to me. Contacted a different manager who contacted his up line and he never called me, his name is Sean, over all of the Columbus branches. I am trying to find out who is in charge of the state for T-Mobile. So far I have 5-6 hours into this!!
I am a long time customer of T Mobile. I recently added two new people to my account and switched to Magenta Military. I brought in two new customers and was offered two promotions to do that. 3 months later, only one promotion has been applied. We traded in a i phone 8 which would give us an iPhone 12 for free. T mobile has possession of our phone, but has never given us the promotion. We are paying full price for our “free” phone. I have escalated this problem through every channel but can’t get it solved. I’m pretty frustrated at the lack of support and caring from TMobile. Is anyone willing to help?
I filed a claim on 7-14-21, today id 07-20-21 I still don’t have tracking number or replacement phone. I was offered a loaner phone. I paid my premiums and my deductible yet I still don’t have my phone or a projected delivery date.
My wife has been trying to upgrade her phone and we have been outright lied to by the employees and Managers st the corporate store in Port Richey, Fl. They had the phone sent from another store, it came in , they never called, they said they were saving it, I called and said we would be there Saturday. The phone was not there, someone sold it – Lie No.1. This is after I spoke to an employee and had him ask the manager Chris if the phone was ther, he came back to me and said “Chris said its here you can come get it”. This was a Wednesday, Chris, the manager wasnt even working on Wednesday – Lie #2. Chris then said he found another and the tracking shows it would be here Monday (yesterday), they never called, then the other employee said the tracking says it would be here “in A few days” and was never previously checked on. – Lie #3. We are still waiting, recently left Verizon for T-Mobile, starting to doubt if I made the right choice. It’s been horrible.
I’ve had an account with Sprint, now TMobile, for over 20 years. Prior to the joint venture with TMobile, my account was placed under my name at a local Sprint store. My identification (Driver/License was provided). I have had a 55+ plan for some time and currently pay a total of $83.00 for the unlimited plan that I have for two phones. The numbers are 305-302-xxxx and 303-763-xxxx.
I received notice today that my monthly charge was $113.00. Upon call 800-937-8997, I was informed that verification was in place to confirm my age. I was born 8/29/1952, That being said, the agent indicated that because the lines were in my son’s name (Rene Martinez), that I would have to do an account transfer to my name. My name as the account holder had already been submitted when Sprint was solely in place. The account name transfer would entail a new account, including a hard-credit check. I find this unacceptable, given the number of years we’ve kept this account and paid on-time each and every month.
Please appreciate that after spending over 2-hours on the telephone with an agent, then a supervisor by the name of Maria, then the account transfer department, my patience ran short. At that point, I indicated that I would reach our to you, the BBB, and other agencies. Additionally, that I would terminate my relationship with T Mobile and access another carrier.
A positive resolution would be to keep my plan as is intact (with the exact same services & rate) — in my name. Ileana R. Vazquez. I pay the account on a monthly basis out of my account. I do not wish nor give permission for a hard-credit check in light of the fact that this account is in excellent payment status for multiple years. I am in the process of securing a new mortgage and do not wish to have my credit score affected, nor a list of new inquiries. I do have a FICO of over 805, which I can submit a screen shot from my bank account.
I will, in good faith, wait for a reply and a resolution to this sad situation before I terminate my service.
I’ve been a customer for 21 years Wayback when it was voice stream I’ve been happy up till today but nobody can help me all they give me is lipservice I have an issue with sync up in a cost me $700 to rent a car so I didn’t miss my vacation with my family is there anybody that cares and will help me! Please
I signed up with T-Mobile in March received a package for $70 a month for two iPhones unlimited data. A free phone was in the promotion but we had to pay extra for the iPhone 12s. I was very leery about signing up with T-Mobile because when my dad was here visiting he couldn’t get service eight years ago.I explain this to the representative and she told me there are new towers and that we will have no problems so we signed up. After getting the phones we had terrible problems making calls, and dropped calls constantly. Over the last several months I’ve been calling T-Mobile as well as the local store and nothing has been Addressed. So I called this past Saturday at 1:04 PM Saturday, July 17 talk to an agent and a manager that I wanted a complete refund on the money we put down on the iPhones as well as to be refunded for the monthly charges up-to-date as we were told we would have service and we didn’t and no one fix the problem. The manager said that would be no problem and that he would send me a return label so that we can send the phones back and switch carriers. I told him I would do that Monday but received no email with the label. So Monday, July 19 I called back to say I was going to spectrum and I needed that label to return the phones the agent said they cannot help me And will not refund us for the phones or the service completely opposite of what I was told Saturday. Then transferred me to a manager named John who said the same thing. I was so frustrated I called back at 11:34 AM talk to a manager who said after hearing my story absolutely he will send me the return label for the phones and that we would be refunded for the money we paid for the phones as well as the monthly charges. So we switched carriers and drop the phones off at UPS with the return labels that he sent me. I called back last night to find out when we would be refunded assuming it would be when the funds were received. The agent told me no we cannot do that which shocked me and go get my phones back from UPS which made no sense! She transferred me to the same manager John again and he said the same thing Which floored me! I could not believe I was lied to knowing that it is monitored I really hope that you look into it and listen to the phone calls. John told me that returning the phones we would still have to pay for them which makes absolutely no sense! That is not legal what had happened. This needs to be looked into immediately. I cannot believe how much time we have put into this to just have service that works. On Facebook I mentioned it and everyone has the same problem here. What I was told when I signed up is not true about full coverage. The fact that I had called many times to the local office Seeking help for service and no one helped us so here we are months later returned our phones as requested to get a refund and then we are told we have to pay for them and full is not legal! Please contact me as soon as possible to let me know this has been resolved and please listen to the recorded calls. At this point my husband is wanting to go to the press in Spokane Washington to address this so others do not fall into this. My phone number is 208-457-2047 I have never dealt with a company like this before ever. I own a very large collection agency and have dealt with prominent companies and never have I ever dealt with anything like this!
On 11/30/2020 I signed up for your $40 screen protector replacement program. Since then I have had to replace the screen protector every 2-3 weeks because it loosens and a big grey area covers the phone. On 7/7/2021, 3 days ago, I had the screen protector replaced again and it’s already showing signs of loosening. And it’s always starts in the same place. The upper right hand corner. In March I called Customer Service and explained the problem to them. They said they were going to send me a better one but when I got it, it was the same thing as the rest of them. It doesn’t seem that there isn’t anything you can do to solve this utterly frustrating problem. But I wanted you to know how inconvenient it is to have to constantly have the screen protector replaced. And a business I’m sure you don’t like having to constantly replace them because it’s costing you money. There’s the feeling that I am not going to be able to get it replaced soon because the location I go to on N.E. 81 St. in Miami, Florida only has one left. I already used about 12 since I have been in the program. There has to be a better way. My phone number is (786) 539-xxxx
I can’t access my account, my Hulu has been deactivated and mi bill is over $100 when it should be $100 for 4 lines and 10.83 for apple eatch
Currently fighting for $282.48 for phones returned within the 14 day window because the service was trash. We couldn’t receive calls and or texts nor make them. Had the hardest time simply returning the phones to start, back and forth between the store and customer service on that process alone. Finally get a return label,, ship the phones and still battling these heartless thieves for my money. Tmobile has given me the worst experience ever and still over a month later.. I’m waiting, calling, being given the run around each time. This is ridiculous for a company who doesn’t need our penny’s.
Quick Scents, LLC
I have sent two letters to your Customer Service department. So far there is no acknowledgement and no assistance.
Your company had been trying to fix s problem with my phone for almost 2 weeks now with no outcome to get my issue fixed. The is ridiculous. My issue is when I dial out certain numbers it connects a different number that I don’t want to speak with. I was told it is on your end. So why isn’t it getting fixed? ? I am very upset and dissatisfied with your company i am ready to contact the BBB or the media to get this resolved. What’s it going to take to fix this?? Your problem you should fix it
Period. All I get is the run around from person to person. This is my last attempt with this issue. Next step i move forward to get this out to the media. I expect a solution to my issue.
I’m having problems with T-Mobile high-speed Internet and at this time you can’t even answer trouble calls. I need a reliable ISP. What can I expect in the future. I’ve sent messages before with no answer at all I don’t understand! Please help.
I am sprint customer recently have switch over to T mobile. I bought a phone online which stated it was T mobile compatible. The technician at the Searcy , AR location told he was sure the phone could be set up on T mobile prepay. He billed me for the prepay service before he made sure the phone would work. The phone did not work. He said he issued me a refund. The money was never returned to my account. I called T mobile customer service and explain what happened. Their solution was I had to go back to the store to be refunded . I went back to store waited 2 hrs for a manager to assist me. The manager got some person on the phone who assured me he did my refund and I would have it on 10 days. Today, 7/19/21 is that tenth day. I wasn’t ever able to receive the prepaid service I was charged for, I don’t understand why my money hasn’t been refunded. I was with sprint 11 years with hardly any issues. I hope this isn’t the type of company I have to deal with now. I NEVER received the prepaid service, why isn’t my money returned to my account? Transaction number is CTM4D0YJG03523 phone number that was supposed to have 501-254-xxxx.T Mobile store 2ZSC sales rep last three numbers 865 this happened on 7/5/21. The amount $28.94. Again I didn’t ever receive your service please return my money. Unfortunately sprint merged with T mobile. If this is how I will be treated as customer, I will seriously think about switching carriers.
I would like to speak to someon In the corporate office I have a difficult problems with T-Mobile or I could go on the ear and let everyone know how T Mobile is treating me
I was on with tmobile customer service, transfered to netflix tech support 30 mins with them I was disconnected. Contacted tmobile customer service again (due to previous tmobile rep. Incompetence). On phone again for sometime. Requested a supv. On hold once again. I was told a supv available waited to speak with supv. How convenient tmobile rep hung up on me right at closing time so when I call back no one is available now. Hello pandemics over go back to 24 hr service. Find customer service reps that will assist instead of hanging because it’s quitting time and don’t want to deal with me
I went into a Tmobile store in Pearland Tx and Deandre store manager veronica and ernesto all refused to help me fix my phone problem unless I let them scan the front and the back of my driver’s license. When I complained that you have my phone number and pin number they refused to provide any service unless I let them scan my ID. I said I have called at least 7 times trying to get my phone problem fixed and they kept me on the phone over 3 hours yesterday and today. Now unless you scan my photo id driver’s license front and back you won’t provide any service. All 3 employees stood there looking at me. I have been a loyal sprint customer for over 15 years, but guess what I am SO….DAMN DONE WITH TMOBILE. YOUR CUSTOMER SERVICE SUCKS, THE CALL CENTER IN OKLAHOMA CITY SUCKS, ALL THE Employees IN STORE 1SC ON BROADWAY ST IN PEARLAND TX SHOULD BE FIRED. IM POSTING MY COMPLAINT ON EVERY SOCIAL MEDIA PLATFORM THAT I CAN FIND.
Very unprofessional managers/customer service. Service does not work, failed to honor promotion, disconnected my service from AT&T but yet can not provide one. you can reach me on 240-424-xxxx
This is the worst cell phone service i have ever used i have bought 2 lg stylo phones and they both freeze up and drop calls and i have to cut it ofc just to get out of it. Even when i pull up a photo i have to cut the phone off and turn it back on. To get to the main screen. All t mobile is good for is taking your money.i will be going back tp straight talk.
I have had an on going problem with my account now for two months with a myriad of promises that have not been followed through. The amount of time and phone calls I have had to make are infuriating when the supposed supervisors and managers promise that they will take care of the issues and call back either within the day or next day. I am asking as politely as I can with as much urgency as I can express that someone at this corporate level call me asap. 321-243-xxxx.
Thank you.
Not being able to speak to a representative without a language barrier. Being charged sales tax for a free phone offer!!!
I am sitting in front of one of your stores..your Web site says its open..open at 10:00. The sign on the window says 11:00. There are employees inside. WTH!
I was sold a t mobile cell phone that will not activate. call me 215 468 xxxx. I want a call now!!!
I was sold a t mobile cell phone that will not activate. call me 215 468xxxx.
Need someone who knows how to talk to their customers without being rude
Today I spoke to nina& & Ross, phillipines, hq, they both were professional, smart, showed empathy, & are assets to your company!
Why doesn’t T mobile Integrate Metro PCs into T mobile stores? Seems to me there is enough space in the Retail Stores, one desk bench for T mobile and one Desk bench for Metro pcs
SO, YOU ARE TELLING YOUR WORKERS TO RESPECT PEOPLE THAT ARE LOOTING AND BURNING DOWN YOUR BUSINESS ? IS THAT WHAT I’M HEARING, COLOR ME SHOCKED THAT YOU ONLY HAVE A 2 STAR RATING, I’M SURE IT WILL BE LESS IN TIME, AND NOT A LONG TIME. TO SAY THAT ITS OK TO THROW BRICKS AND PUT PEOPLE’S LIFE IN DANGER TELLS ME WHAT KIND OF CEO YOU ARE.
When I went to the T-Mobile store in 95th Street in Naperville on 2-11-20, I got my new I-phone, I was given a tablet and I was told it was a promotion that it was free! Trying to save some money, I decided to go paperless, I just recently discover that is was a lie, I have been paying for all this time! I’m very upset because I went to the store, I was told, the store changed owners, the employee that took care of me is no longer there, in another words, the was nothing they can do, I’m writing to you in hope that you can do something about it!
I visited T- Mobile in Moncks Corner, SC 29461 on Hwy 52 Friday, July 9 because I needed to get another phone because mine was inadvertently thrown away by movers who were discarding and collecting boxes of donated items. Ashley and Bryan were the names of the clerks at the store. Bryan explained that I had to pay 176.58 for my old phone to get another. I paid with my bank card. Then Ashley came up to explain that I just needed to pay $49.00 because I had insurance on my phone. At this point Bryan retorted that the payment I made was non-refundable and irreversible and that he could not give me a receipt when I told him to void the transaction because I could just pay the 49.00. He told me that he could not and that he could not give me a receipt. I traveled 30 miles from Moncks Corner to a T-Mobile store in Northwoods Mall in North Charleston, SC to see if I could be treated fairly. The T-Mobile Reps at this establishment informed me that Bryan never should have requested that I pay 176.58 to get a new phone and that they could not refund or void the transaction at their store. I traveled 30 miles back to the Moncks Corner, SC T -Mobile site to report what the clerks from the North Charleston store told me. Again, Ashley and Bryan refused to void the transaction or refund the payment that I just made. I told him that he needed to do whatever he needed to give me the receipt that he did not give me the first time, and he complied. At the bottom of this receipt there is no warning about non-refundable items except for gift cards and e-coupons.
I called 611 using my computer and spoke to two different representatives July 10 after I returned home with no phone and 176.58 less money. The representative to whom I spoke told me that she would contact the store and that an email had been sent to inform the clerks to return the 176.58 to my bank card. I returned to the Moncks Corner T- Mobile store Saturday, July 10 to tell Ashley what the T Mobile Reps online told me , but she stated that she did not have that information. I told her that the online Rep stated that she had put the information for a refund in my file. Ashley went to the store office to call her “manager.” Of course, when she returned, she reiterated that she could not void or complete a refund and that the online reps were mistaken. I again came home to use my computer to call 611 because I still have no phone, and I called your corporate office where I left a message at the 475 number about this incident. I switched from Verizon to T Mobile, and I have been pleased with my decision until Friday, July 10’s encounter with your T Mobile Reps Ashley and Bryan. I am astounded that I still have no phone and no refund. I have ALWAYS been a great customer and have always recommended T -Mobile to friends and co-workers. My family members have switched to T-Mobile because of my high opinion of this carrier, but as of right now, I truly hope that I made a positive recommendation to my co-workers and family members. I am still expecting a refund to my bank card for misinformation and poor, poor customer service and interactions. Thank you for your time and consideration.
I recently went back to Verizon (much better coverage). My bill was not late. Rep closed my account before I could log on to pay it, so I went with the last known amount due and logged on as a “guest”. It hasn’t even been a month. 2 days ago, I get notification that you guys are sending my account to
COLLECTIONS??????????????????
Somebody better get ahold of me that can actually do something about this. My account was not over due….at all. I do expect a resolution, in a reasonable amount of time.
Ok so your store people in omaha off 72nd and Ames. They are telling me this, and I quote “ if you change your SIM card from sprint to T-mobile we cannot guarantee service“ I told the guy there that there was no towers in the Omaha area and if I switched from sprint to T-Mobile, how was I supposed to get any service! This is the reason why people are not switching to your new Sim card he’s telling us people aren’t switching they’re still on sprint sprint can’t buy those antennas for the carrier service because they’re still on the Sprint network OK well this is the reason why millions of people are not switching over their Sim card from sprint to T-Mobile! Your store people are telling us they cannot guarantee us any type of service why would I take a certain Sim card out of my phone, and have no service in my area that makes absolutely no sense. Please correct this horrific problem
Heather 23994 was absolutely amazing in helping me with my issue. I am amazed at how genuine she was in wanting to help. I really hope she gets recognized for her service. Most people go out of their way to complain, I wanted to go out of my way to honor such an amazing employee and excellent service. Thank you!!
this is the worst service we have every had from a phone company we got brand knew phones and they will not charge for 6 hours and none of the t-mobile stores will do anything they just pass the buck
last september 2020 and november 2020 you people did a credit search on me and it ended up on my credit. i do not use t mobile and do not do any business with t mobile so you better take that crap off my credit or my lawyer wil lcontact your legal dept and i will go to the newspapers so do not ever do any credit check on me again
I’ve been a T-Mobile customer since July 1st 2021. My experience with 2 different stores here in Jacksonville, FL has been VERY disappointing. I was attracted by your promotional offer, but the initial phone order was done incorrectly and was for the wrong phone. From this point on every person I talked to in person was solely interested in telling me they couldn’t help me. The 611 tech people were nice and appeared to be helpful until I went back to the store (7 times in 8 days!) to discover the promises they made for solutions did not materialize. When these events were presented to the store personnel their response was to call 611 and that “there was nothing they could do”. Mistakes were made at every step… phone order, phone return, reorder, account adjustments, phone # device assignment, and phone setup…always with the same responses, “oh, it won’t matter, or there’s nothing I can do..call 611”! I have 7 store visits, and over 10 hours of 611 time logged to finally get the phones I wanted. That’s over 26 hours of personal time invested to become your customer! This is not the way a new customer should start with your company. I had no offers to compensate me for the enormous personal effort to address, and re-address the obstacles your employee’s created, over which I had no control. I am left now with serious concern over the quality of my future with T-mobile? I hope it can only get better, but my experience to date does not support that hope.
Lodge a complaint about a rude manager
This is a compliment. I have had a very difficult time connecting to a cell tower. I live in Rochester, NY. The tower my A71 connects to is in Oneida, NY. I missed calls and had people upset with me. They thought I was avoiding them. Oneida is close to Syracuse but not Rochester. Also another tech informed me that the tower in Oneida has been under repair since June 5th.
I spoke to Brian Dobson at store 4234. He was calm and kind. I had a horrible experience but with his help and that of Romeo a tech support person in the Philipians over the phone I got through this. I need to say I had other technicians but due to bad connections maybe they were unable to call back. Romeo had me give him another number in case he couldn’t reach me. Which he needed to use.
Oneida is about 60 miles from my home. Rochester needs more 5G towers!
The solution given to me by Romeo was a 4G SIM card. My phone is connecting so far. Brian worked with me in person. He is calm, patient and caring.
I’m in the T Mobile store at 26 Mile and Van Dyke in Shelby TWP. There are 7 customers waiting and ONE employee. You get the picture.
Yesterday, I submitted a formal complaint… did anyone at HQ read it? I would like one of the Senior HQ Managers who handles complaints if a loyal customer.
I have a bill that is in collection I would appreciate it if you can tell me what collection agency has this bill so I can pay it please and thank you
ALL I WANTED TO DO IS LET YOUYOU KNOW IM VERY HAPPY WITH YOUR SERVICE AND HELPFUL STAFF ANY OFFICE I GO TO!!
Been a customer many years
My phone service was with sprint every since t mobile has taken over I have had nothing but issues my account got hacked in March and I’m still having issues I have done everything I have been told to do and have been very patient I was told I had to go into the store and make cash payments for two months which I have done now I’m being told it’s 10 more months this is wrong and bad customer service I am trying to pay my bill11 days early and being told I have to be inconvenienced and go inside for 10 more months this is ludicrous I work just like everybody else but now I have to go to the bank find a sprint store and pay cash I will go to another service if I have to do this for a year I need a response back
I was informed by Supervisor Jim at T-Mobile on 6/9/21 that due to the volume of problems I had with billing, coverage and mistakes made while trying to fix those problems between March and June, he would provide free iPhone 12 mini’s as they had tech necessary to secure 5G coverage. When asked to sign elect order with charges, I called back and spoke with Serv rep Rova and said I wouldn’t sign. She got super on line who informed me it was a formality and it was no charge. I signed based on that. When bill came to pay for phones I called the 611 # and was informed that the Supv Jim was in Philippines office and couldn’t review call and would either have to pay or return phones in 7 days. Spoke with US supervisor who apologized and understood but was not allowed to do anything as I elect signed the order showing charges and the statement by supv Jim in Philippines could not be confirmed. No effort beyond this was made to investigate further so I chose to return phones and will now change carriers due to the dishonesty of the Jim supv and management on US would not take steps to confirm my complaint. This dishonest behavior by supervisory representative of T-Mobile office in the Philippines not being addressed by management on US soil is despicable and needs to be addressed.
Please please reconsider having your customer service in other countries. I have received the worst experience trying to call with a problem come to find out that the main tower is down. I have no internet and they r trying to make me log on to Tuesdays Deal.. It would have been nice to know that the tower will be x down for maintenance.
Reconsider giving people jobs here in the USA that know what is going on and can speak English.
My acct number is 97450xxxx. Please let me know when this tower will be repaired it is going on 6 days with no internet. P.S When it was working the internet was great. Why make unhappy customers. Please see what u can find out when the internet will be back on.
Hello,
I went into your retail store 5 days ago to switch from Verizon wireless service to T mobile. I was very excited to switch over as the price was good and I had heard your service was good as well. That was 5 days ago. As of right now, my phone number has still not been transferred. I went to the T-Mobile retail store at 116 South St., Oyster Bay, NY. The store manager, Jay SIngh has been trying to help me but it has been one excuse after another as to why I do not have my number transferred yet. He also reached out to his regional manager, “Mike” and still nothing. I have spent many hours on this issue. I thought it would be a quick simple switch. Instead it has been a nightmare as I do not have my number yet. I am sure I have missed many business calls and texts to say the least. I am not one to go on social media and bash a company name and therefore felt it was more appropriate to write you and have this resolved. In this day and age of technology, this is a problem that should not be occurring.
I would like to express some concerns as a Sprint customer regarding merging to TMobile. On July 4th, 2021 we went to a TMobile store to purchase a Hotspot device which was a current special and everything was going good until the sales associate said the computer would not allow him to activate the hotspot. The associate stated current Sprint legacy customers are blocked from making purchases and opening accounts on the TMobile network. Now we are a little confused cause we are supposed to now be part of TMobile (so we thought).
Thinking the associate didn’t know what he was doing, we drive home and call TMobile and we’re advised exactly the same. This now seems like TMobile is discriminating against Sprint customers by denying us service for whatever reason.
I will never use or recommend Tmobile ever again. Your company is garbage
I opened an account with 2 lines online over chat, but no phone was attached. So I called back and another seller told me to cancel the previous account and open a new account with the promotion “buy one get one free phone” for new costumers. So I signed up for it and called costumer service to cancel my previous account. They canceled the wrong account, the one with the new phones attached to it. Consequently, I was billed for the whole amount for both phones saying that since I canceled the account, I have to pay the full price for both phones. I called twice to fix this issue, and after 4 hours on hold, they said the only solution was to reactivate the closed account that has the promotion attached to it and close the one that is currently opened. I went to the local store here in York Pa, and after 90 minutes, they figured out the seller only added 1 line to the account making it impossible to transfer my phones. They told me the solution was to add a new line to my existing account, amounting in the total of 3 lines, so I have to pay an extra $25 a month for the extra line. Plus I would have to pay the whole amount for the 2 phones! This was a T-mobile seller mistake and now I have to pay for double the amount of money? Horrible experience! This is the first time I have ever experienced a company that does not own up to their mistakes, and the costumer needs to pay for the price of their incompetence! Nobody in costumer service knows what they are doing! I feel that putting me on hold for 2 hours every time I call is disrespect. The last costumer service person said she would call me back within 2 weeks for my consent to fix my situation. She called on a Friday at 9:30 pm, left a message saying that if I need assistance to call T-mobile again… She didn’t even remember why she had to call me! How are you going to make this up to me for all the money and time that I wasted?
I have been a tmobile customer for almost 5 years. Been in many t mobile stores over the years. I want to altoona iowa store today and was told to leave and never come back to this store because I made the comment you are getting a bad review from me. I was told.to shut up be quiet and he even went as far as to put finger to mouth and say sssshhhh three times. While I was trying to let him know what was told to me at another store and a t mobile expert. I guess he did not want to know. But I could not say anything. But as other customers came thru the door he would say we are busy. Then stop with my issue and ask them why are you here? But did not want me to say anything? Im so confused you can interrupt yourself but tell me to shut up because you are stressed really? Well Mr eric you a a manager is not a manager if cannot treat customers right. Stress or not the job and life gets stressful get with the program. I almost left t mobile today because you have no respect for your customers.
I am being charge for and Apple Watch that I did not received I have called the store for two days and there voicemail is full I have called sprint and they said there is nothing they can do I need t go back to the store I am out of town and I’m not going back to that store I never hold of been charged for the watch I did not receive and I have both of my receipt but it is still showing up on my bill. Am being billed 15.00 a month for 24 months for something I did not receive
T-Mobile has been ripping me and my mother off for 8 years I just separated our accounts on things that they told me over the phone and now i’m paying even more and it’s caused even more problems I can’t even get anything done I keep having to talk to them and call them i’m spending hours and hours on the phone as usual and they lie they never do anything right they send me a messages that my insurance was canceled when that never happened I mean it’s insane and i’ve already got four other companies that are doing the same thing so I don’t need this headache and I have a stalker so I need this kind of business to be ended someone needs to be delegating laws and rules and they’re breaking every single rule already I need help because I can’t keep going through this with them it’s been going on too long
It appears that fraud con artist are continuing on using T-Moble heading on text messages to my phone for contending on getting a free product(lap top computer) for $1.00 postage…but actually trys to take $39.82 instead off the credit card account— compermizing the credit card information of T-Moble customers. This is three(3) times that this fraud happened to me(I cancel my credit card). I thought you would like to know how con artists are using your T-MOBILE heading/name on texting to your T-Mobile customer’s in trying to Rob the money on their bank accounts.
T-Mobile has misrepresented a business transaction that I recently completed at your store in Lynn, Ma. Although I have spent several hours seeking help and a resolution your representatives are not following up. Please have a supervisor give me a call at 617-407 xxxx. Thank you.
I’m one of the many Sprint customers, that does not like the fact that T- Mobile is forcing its clients with shutdown at the end of 2021. Your offer of phone that are zero cost are not what, we need. They are low grade, currently I own a Galaxy Z Flip, value $1300.00. The 5G phones you offer are much less, and have very poor reviews. Being in a Pandemic still, and working done here is limited, puts me in a bad way finanically!. Your bully tactics are not appreciated. I would like to speak someone who can assist me in this issue. I serviced this country proudly, and deserve better..
Hi, I have been with your company for almost 19 years, there was a reason for that. Now it seems since the merge it’s gone horribly bad, in customer service that’s not a reality to get a hold of which never was the case before. I wanted to terminate my account last week but I spoke with a representative name Danielle, he was kind enough to get me to change my mind and I even bought a new phone, I get the phone but it’s impossible to get 611 the only number my cell allows me to dial out for activation, no one ever answers I hold for hours in total trying. I have a foot injury which makes it undoable to get to a store, btw when I was at one of the stores, the representative there seemed as though they are much needed for additional training. There’s no other way for me to get my new phone from your company to be activated, I’m paying for unused service and I’m thinking perhaps terminating the 19 years account and all the recommendation I gave may be a thing of the past, none existent much like your 611 service. Had I knew it was this frustrating this email could have been avoided. I need my cell activated ASAP.
Have been trying to install a Home Link phone system since June 24,202. To date no employee has been able to assist me in doing so. As a matter of fact,in the last couple days my entire account has been deleted without my request, all of my information has been transferred to a 2nd line, and I cannot utilize my home security system fully because of this ” disaster “. I need to get this ” mess” fixed today before the long weekend. Please call me today at 205 853 xxxx for full details about this matter. The account that was deleted was my Primary Account 205 516 xxxx, of which I’ve had this number since 1997. This situation has been a complete ” devastation ” in my life and is urgent. Need someone to call me ASAP!!!!
Hello my name is Ragheda jawhari. I ordered a phone with T-Mobile on Thursday june 24th 2021 your sales person Raphael was very accommodating and gave me a plan i was happy with mailing my phone phone within a 3 business days. On july 1st i called to see where my phone is i was told it was delivered on june 29th left infront of my door. Needless to say i went & looked in the office to see if it was left there it wasn’t. Now I’m waiting on an investigation to see where the phone was left. Your associate told me he would email my reference number for investigation which he did not. I’m having a buyers remorse and in need of a phone.my reference number for investigation. Is 545xxxx. Please help me i need a phone even if i have to stay with Metro PC & buy a phone. Ragheda
I transferred service from xfinity to t-mobile but have not had service started for 3 days because t-mobile has not completed the porting of my lines or activated my account and has not resolved numerous calls and hold times to get this completed.
Visited store on Mallory Lane in Franklin, TN on June 30th 2021. One sales representative and he didn’t acknowledge customers waiting. Busy with a customer placing a large order, I approached him and asked if he was working alone. He responded with “its hard to get help at 10 bucks an hour” totally out of character for professional.
We have been customers of Sprint for 20 years and haven’t had a problem. I put the T Mobile SIM card in my phone and some calls were going straight to voicemail. You blamed on my caller. Some calls from local people not on my contact list were being silenced. You blamed it on cell tower repairs. When I call customer service and ask to be called back, they don’t call back. I am very dissatisfied with T Mobile. If this craziness continues I will consider switching carriers.
I switched my service to sprint/t-mobile 3 weeks ago. I realized I was frequently not getting any service in my area after about a week. I called multiple representatives for assistance in how to resolve the issue and ultimately was informed that is how the service is in my area and nothing could really fix the issue. After speaking with multiple reps being on hold for extended time and being transfer from one rep to another without answers and being told a supervisor would call me back but no one followed up. Everyone has passed the buck and when I went into the store the store manager Rob states there’s nothing to do but return the phone. The other issue is that I turned in my original phone to get this phone and now when I go to another company I will have to pay for a phone because I gave you all my original phone for a promotion. The phone and Internet service with your company is horrible and the customer service is worse. I don’t want to continue to deal with this company at all. I have asked to be released from the contract multiple times so I can go elsewhere but the response from Rob was no and to return the phone. This is unexceptable. There was no option to make me the customer whole. I am very unsatisfied with my whole experience with this company. I own my own business and this has had a majorly negative effect on my business. I am unable to send messages, receive messages, or make video calls majority of the time. I need someone to offer assistance in resolving this issue that does not include the phone company gaining and the customer losing.
Gentlemen,
In early May, we purchased a Galaxy A171 phone by Samsung from Verizon. It turned out be a piece of crap whose GPS would only talk if you were outside of our 2019 Jeep Cherokee Ltd. When we complained to Verizon they would not take it back.
So, a friend told us of a program at T Mobile in which they would reimburse one up to $650.00 for purchasing a new phone and program at T Mobile. They had done it so we thought we could too. So we purchased a new Iphone 12 from T Mobile online, explaining to the on line sales person that we were doing this for the rebate program, further explaining that we needed the money to pay off the other new phone. She told us that we would be contacted shortly. After waiting for a few days we went to your T Mobile store in the Bella Lago Mall, Kissimmee Florida.
There,, Luis did some research and told us our phone wasn’t covered. This explained why the online sales person did not contact us. However, he said he was able to get someone higher up the line to agree to include us in the program. He said we would be contacted shortly. We never were. This was inside of the 30 day cancellation period. We have since been back to the store two more times and the same thing happened. We were never contacted. We are now outside of the 30 day period. It is clear that T Mobile never intended to pay anyone to leave another provider and that the program was a scam! Incidentally, there was a big sign in the store saying that T Mobile will pay up to $650 to get one out of another contract.
Attached you will find copies of our purchase order and Now it is our Turn on a T Mobile 8×11. All you have to do is read the notes on our account according to Luis and several other T Mobile employees and then you will send us the $650 Visa card. But, you won’t, because it was just a marketing scam to con unsuspecting Viet Nam veterans like myself of money! Shame on you!
As a further inducement, you should know that we are part of a 10,000 resident 55+ senior development which has two websites which enable you to describe your experiences with various vendors like T Mobile! Each of us has at least two cell phones.
Do the math!
Sincerely yours,
Bruce A. Bowler
I have gone to the El Reno Oklahoma store and there is an Employee named Hannah who seems to always have an attitude she rolls her eyes and I have hear her talk about other customers about she hates rude ones that next time she was going to tell them something or throw a phone that’s not right I’m sorry but I don’t think she should be working there if she is going to be like that I try to talk to a manager but it seems like they are never there and when I finally get to talk to one they do nothing she even cusses
We sent a donation letter in the Springtime around March / April for Woman I am Inc and Girl I am inc. We did not receive any responses yet from your organization. If we need to resend the request, Please contact me, Donation Manager, at your earliest convenience.
Donation Manager of Woman I am Inc
I will be glad to send you an email with the information thanks
I called back end of Feb/March and closed my account/which was noted/ and now being billed $191.00. When I called a few months back bc I needed to get a code from that phone 724 243 xxxx I was told that # was given to someone & could not be helped. I have spent many hrs trying to get this resolved. Please help
I was told I could add another line to my phone plan if I paid my phone bill that day. After being on the phone over 1 hour he asked could he call me back. I said yes but i want your names and ID. His name was Shorab ID # 8182803. When he called me back ue asked for a credit card even though he said it would cost me zero that day. He got 2 different debt I t cards from. At the end of t huh e call he said that he couldnt finish the order but if I went to a storethat they could pull up my order # 110107430531 and got my line started. When i got to the store the next day the store said they could not pull it up to finish it. So i went home and called back to finish tue order. After over 1 hour on the phone again and the 3rd person I have talked to to get my phone he said the order was gonna be here in 2 days said it qould cost 12 something that day and 12 something more that he would add to my bill to pay. That was Friday the 26th. So then today someboxy called from t-mobile saying they needed more info to finish processing my order. So after ue said not to worry he would make sire the phone arived on my door step he said at the end of the call after getting my card # that it kept giving a error code so he talked to his boss and they said they couldnt so anything about it to go to a store but i already had. So then about a hour later I get a call back saying my order is still processing. So i want to know why I didnt get my phone as promaced by 6ou and why iits been suck a run around. I either want what I was promaced I could get or Im going thru another cell phone company. Because I give out my personal info to get nothing in return and I dont think that’s a very good way to run a business. Thanks for your time. Derrick ford phone 270-980-xxxx or 270-990-xxxx
I would like to know why T-Mobile has a free giveaway Tuesday but then they won’t give you a free giveaway for each person that you have
6-8-2021 ordered Motorola One 5G Ace via phone. 6-10-2021 card ending 8351(Tmobile*prepaid B2877-778-2106wa) $314.48 debit. 6-12-2021 activated phone# 720-818-5491. 6-13-2021 T Mobile return shipping label emailed. UPS tracking 1Z6WE9629030177553/T Mobile ref.#CTM540T7B88948.ref.#CTM540T7B88948.Falsely told no protection plan on utilize warranty. Return phone, receive refund & repurchase phone. 6-13-2021 phone returned. 6-16-2021 T Mobile received phone Fort Worth, Tx. 6-17-2021 (T Mobile Supervisor Simon ID#2049305) stated $314.48 would be refunded in 10 days. 11 days no refund.
With america reelijng from job loss how is it possible that you are giving phojne support jobs to non Americans in the Phillippines. THey are very poorly trained, have trouble communicating and do not get most questions. They know no more then the internet that I can access as well.”Really now!
i hadT,mobilyhas a phone services but i wet to europe
i had T-Mobile services but i went to portuga leurope
on setember of 2019 and the phone fall to the ground e and broe apart.My wife try to cancel the subscription but the local refused because i had to me but i was out of the country it was impossibly
i then send a copy of a foto of the broen fone to headquarts still no awser ow you tryind to collect for no services for the broken fone
i return to the usa on 2020
if you review account you will find that ther#962614300
no services or calls done on this fone because it was broken so please take care of itjack da cruz
Changed my service to tmobile yesterday. They couldn’t get mt number from verizon moved to new phone….long story…after 5 hours of me contacting verizon. I now have tow phones with two services and i have to wait for the number to just pop over, or or be the technical liason between tmobile and verizon. When my patience ran out, was told i would still have to pay the $70 restocking fee to cancel my new service. Not sure what to do. Am hoping this gets to Carrie Fields. Maybe she can help. Poor start as a new customer.
I bought the I phone 11 and it was suppose to be a buy one get one and I am getting charged for the 2nd phone it was done November 29,2019
I have been a T-Mobile customer for several years. When I got divorced, my bill doubled. was being penalized for being single, as are many thousands of other singles. It is blatantly discriminatory to charge singles exhorbitantly more than others. Why is this? I know you are not the only company that uses this practice and I have contacted them also. Please advise. Thank you.
Do not have a cell phone signal in my area — stopped about 30 days. Been with tmobile over 30 years and have never been without getting a signal. My cell phone number is 6192281lxxxx- don’t call can not receive any incoming calls on my landland phone if you need to contact me 619443xxxx — I am not the only one who is not getting a signal. My address is xxxxx older hwy 80 — El Cajon, can. 92021
Hope you can help.
Robert Guzzo Sr
To:
Michael Sievert
President and CEO of T-Mobile US
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
From:
Lt. George Diaz – Cell 646-281-xxxx
xxxx Haight Avenue, Bronx NY 10461
This is a letter of serious complaint.
Since T-Mobile took over my Sprint account last year, I have experienced the worst customer service ever. I am a military veteran of 27 years, and a current New York City Firefighter Lieutenant with over 35 years. I have been a faithful Sprint customer for over 20 years. In the last 6 months, I have received excuse after excuse from every level from T-Mobile Store Managers to Tech Services to Supervisors at all levels of customer care all blaming different parties for the incompetence being exhibited.
Last year in late 2020 I decided to upgrade the phones on my family plan as I always have under Sprint. In September I wanted to upgrade my Galaxy Android phone I had for a couple of years and the three iPhones on my account. I was sent the Galaxy S20 Ultra 5G and was activated in late October. I was not told that there was a Galaxy S21 phone available, most likely because it was so new that it was not in stock for the sale. The three iPhones did not arrive. By Christmas I called again to inquire as the iPhones. I was told that the phones were on back order and the blame fell on Apple being backlogged. In January 2021 I received two iPhones in the wrong model and color. I called T-Mobile customer service. I was told I now had a credit limit, and the correct phones could not be ordered until the incorrect phones were received back at T-Mobile. I did not receive the kids iPhones until after Valentine’s Day 2021. Original order last year.
Now, over three weeks ago, on May 30th, 2021, I noticed I could not open my locked phone with the Fingerprint Identifier on my Galaxy S20 Ultra 5G cell phone. Upon inspection I notice a small hairline size crack across the Fingerprint Identifier on the screen. I could open the phone by use of the alternative methods available, pattern, passcode, optical identifier, etc. I discovered there are no more Sprint Stores in the Bronx or the City of New York. I called T-Mobile and was instructed file a claim with Asurion Insurance, which I did. I was then instructed by Asurion that my screen is authorized for repair at a cost of $39 & to take the phone to one of several authorized T-Mobile repair centers in NYC. The next day on Monday, May 31st, I took my phone to T- Mobile Repair Center at 124 East Fordham Road, in the borough of the Bronx NY. Upon arrival there I was informed they do not have the screen on had to make the repair. I was then directed to visit two more T-Mobile Repair center in the borough of Manhattan NY but also to no avail. No screens on hand to make the repair. I proceeded to visit a total of six T-Mobile authorized repair center in New York City before I was directed to leave NYC and head out to a Westchester County Yonkers, NY. I called Store #3SQE Yonkers Store located at 2350 Central Park Avenue, Yonkers, NY 10710 and spoke with Store Manager Mr. Felix Hernandez before heading out there. I clearly asked him if that he had the screen for a Galaxy S20 Ultra 5G cell phone. He assured me YES. Upon arrival I was once again informed that NO they did not have the screen, but Manager Mr. Hernandez stated it can be ordered and that it would take approximately 3 days for it to arrive at the store. That was on Monday, May 31, 2021. Wednesday came no call. I called the store on Wednesday and was told screen is on back order, that I would get a call on Friday. Friday came no call. I once again called the store and was told the same, back order and I will be called when screen comes in. I called T-Mobile Customer Service and informed of my difficulties. I was told nothing could be done because the Galaxy S20 Ultra 5G phone T-Mobile sold to me less then 6 months ago is now obsolete. I was once again referred to Asurion Insurance. This now a week later Tuesday, June 7th, 2021. I was instructed by Asurion that the only thing that Asurion could do at this point was to send me a loner phone with packaging so I could send my Galaxy S20 Ultra 5G phone to Asurion via Fed-Ex for Asurion to make the repairs. I received a Galaxy S10 loner cell phone on June 10th. I attempted to transfer all the data from my Galaxy S20 to loner S10 and it would not take completely. I called T-Mobile Tech support and Asurion Tech support and was instructed that it does take time for all data to update completely on transfer. Several days went by and no complete transferred could be completed. Replacement phone was defective. I call Asurion and was told a new more modern phone would be shipped to me. I received another Galaxy S10 loner phone on Tuesday, June 22nd, 2021. I have been able to transfer all the date to this replacement phone now. I am sending the Galaxy S20 phone now to Asurion.
I find it incredible and totally incompetence that T-Mobile sold me an obsolete phone. That no service centers within 50 miles of my home in New York City could fix a simple replacement screen. That T-Mobile keeps putting the blame on other parties. Its Apple that does not have enough phones. That its Samsung that does not have enough parts. That it is Asurion’s problem now. I pay good money and I am getting extremely poor service. I am currently paying over $1,500 for the next 20 months for an already obsolete android phone.
I will now wait for Asurion to return my obsolete Galaxy S20 Ultra 5G.
I have service for you guys for T-Mobile back in like March or April I cancel the service within my 15 days by remorse I’m continuously getting a bill for $86 and some change I went to the office nobody can do nothing I called your 800 number nobody could do nothing and they’re still trying to tell me I have a bill yeah I
I canceled T-Mobile on 4/9/21 and didn’t owe any money and canceled Auto pay at the same time,now I get a bill from Connvergent for $197.21 let’s go to court
horrible service, support and merchandise. waste if 800+ in phones and over 2k in services
I was made to convert to T-Mobile from sprint and it has been the worst experience. From dishonest T-Mobile store personal to customer care. All T-Mobile cares about is taking your money!!
A question first right now I’m using a free govment phone, I also have a cricket phone more crappier then this one the service too. I wasquoated this morning from a T Mobil agent that if I change from cricket to T Mobil I get a free phone plus that’s what your ad stated. I’m a disabled senior on a fixed income and I need a reliable phone. It was quoted a free phone with a $40 dollar monthly charge with $40 down today also in a online ad. But we we’re cut off cuz my crappy phone. So I got another agent that said I had to pay $71 today, why??
Hello my name is Lawrence Meeks I’ve been a T-Mobile customer for 17 years I’ve been trying to get a phone on your special bet y’all giving out on these special phones and I am having real problems with the people that everytime I call in I can’t never get the phone every time I go to a store they don’t have a phone so with someone from the corporate office get with in touch with me because I am having a serious problem getting two things that I need from T-Mobile lately
I have a PROBLEM where one of your employees at LIED about a sale on a phone.. How I found out was when I gone n to pay the phone bill which was a SURPRISE to me OVER A $230 plus $71 next big on it. BILL which she told me it will be a extra $20 IF I add a line to the other # which New Bill will be $70 /$71 monthly. I can explain it by talking. I call to the store to talk to her ,and she Lesia P don’t return my calls because she know she messed over me. She have the workers to say she busy or not there
T-Mobile Home Internet NIGHTMARE!!! I have spent 4 hours on the phone trying to get a pin/passcode & tech support on your Gatewate. I have been to the store TWICE & then when I get home, call tech support, they tell me to go to the store again!!!! All I want it a return label to get this out of my house!!! The 800-937-8997 people are polite & USELESS!! Calling office of the president to see if they can help me because this is absolutely ridiculous!!
My iPhone 11 Pro Max has been completely paid for for months. I tried to trade my phone in & the representative ( VERY RUDE) I may add to me ( the phone doesn’t belong to you. Me what you mean, oh you still have a balance of $7. Me- what, I should not have any balance on this phone. Please review my accounts & give me a call back.
Heard nothing. The following day a supervisor called b/c of the rating I provided. How can I help you, I told her, she claim I can only go back 90 days
To check your record. But I will request more information and give you a call back Monday morning. Never heard a word from the lady who proclaim herself to be a leader. Jesus take the wheel
My mother’s been paying for service with T-Mobile for a tablet for over close to 6 months we walked into the store for an untop but they said everything up they said you guys were gonna call back to give us the rest yet nothing and the reason I’m getting involved because I’m handicapped and that’s why my mom got that for me I can’t even watch Netflix or that prime YouTube whatever it is after we actually walked into the store and been calling on the phone please contact us back at 3232418705 We’re going under close 32 years with these guys and this is the type of service I get and now that I’m handicapping I can’t move I can’t even watch any any Netflix or anything on the tablet that we’ve had over 6
I’ve tried 3 times and I keep getting kicked off this sight. All it’s doing is making me dislike T Mobile even more after my rude treatment this morning at one of your stores. I bought a new phone on Friday and switched my internet to T Mobile. Had excellent service and left a excellent review. Today I was told I couldn’t go inside the store to get help with my phone. I had to stand in the doorway sticking out in the mall aisle!! Rude. Thinking of changing my service and will definitely tell family and friends of the rude treatment. Shame on them!!!
I would like to communicate with someone in
the promotions department on the subject of keeping long term customers. From my perspective Tmobile is dropping the ball. I would like to share my insights. Those generic “surveys” don’t allow any real answers that could give you any solutions. Every chanel you provide as a source of communication with corporate seems to be a buffer from your customers I guess because you have the expectation that anyone who reaches out is complaining. I wouldn’t discount having real-time conversations with real customers who may actually help you be a better company . Just a thought! Have a great day
Joan Daniel
615 964 xxxxx
I was just denied warranty service for a product that I purchased from (details from receipt):
Date 01-27-2021 15:08
Register 1
Trans # 1502
T-mobile – 2DSB
9815 State AVE STE E
Marysville, WA 98270-2276
Sales Rep #****903
SKU#000000102114667298 OP N10 5G GOTO TEMP GLASS SP 1 @39.99
When this screen protector was purchased I was told by the sales person that I needed to hold onto the receipt in order to be able to get warranty service and that I would not get warranty service without it.
Today I took my phone with the chipped screen saver into the store with my receipt and was told “sorry we don’t do that. My manager says I can’t honor any warranty work from the “old employees”. The manager was not identified and not in the store).
I cannot believe this is t-mobile policy. I could have purchased a much cheaper product online but did not because I wanted easy warranty service. I trusted t-mobile and am now very angry.
I demand that my screensaver which has chipped be replaced under warranty as per my original agreement with your “old employees”‘
I will be happy to provide you with a copy of my receipt.
My phone number is 425-280 xxxx. I do not want a phone call I just know that your reference to my account is the phone number.
Why am I getting misleading messages about getting TMobile service with free 5 g phone and no credit check that are not true.
I change my email address what the hell and all my contacts and phone numbers was erased I was scammed by T-Mobile I plan on going to the police station with this I need someone to contact me immediately 609-591-xxxx
Gave cash money and won’t give me my money back.manger kept the money
Three extra lines has been added to my account and I don’t have devices for them. I’ve called 4 times this month about them and they are still charging me for them.
I have been a loyal tmobile customer since Sept 17th 2020. However I have been over charged, charged for a whole number I’ve never owned and not paid back, not able to exonerate the promotion I signed up with and had to pay for every phone which is 3 diff ones which I wasn’t suppose to do on the promotion I joined with. I also have had features added to account without authorization, suffered the miscarriage of my twin sons at 6and half months from stress thanks to tmobile and am still treated wrong and paying full price for the worst cell network ever.
I have now contacted Sprint/Tmobile ten times to resolve an issue with a device needing to be unlocked. Each time, I have been told the device has been unlocked, or I’ve been transferred to multiple departments with the issue still unresolved. I spoke with both Tech Support and the Military Department again today and was told that there is now an error message and that they’d have to open a ticket (Ticket #SD7468431) and wait up to an additional 48 hours for the research to be completed. The frustrating part is that I have been given different information each time I’ve called and no one seems to be able to provide consistent direction. This is impacting the device owner’s ability to communicate with her work (US military) as well as the government in the UK for required quarantine contact, etc. This is the first time this has been an issue with the military suspension/device unlock; the line was suspended and the device was unlocked for use in the UK prior to the owner coming back to the US on an emergency leave. She was in the US for about 2 weeks, and is now experiencing this issue with the device since leaving the country on 6/15. I need to have this issue escalated and resolved as soon as possible, as it has been almost a week and 10 phone calls to Sprint/T-Mobile in an attempt to resolve. This has been an extremely disappointing experience with T-Mobile/Sprint.
Bought new Samsung GS21 5 G phone (on 5/9/21) & after 2 wks. of usage it started dropping calls on a weekly basis. I have insurance for the phone. I was told that I could get a refurbished phone. I want a NEW phone not someone else’s USED phone. I’ve been a T-Mobile customer for over 6 years; I expect such a costly phone to not cause me this daily problem. Please resolve this matter ASAP, becaz I don’t want to file any other complaints about your customer service policies.
My name is Daren Davis and I have been a Sprint/T-Mobile for over ten (10) years and I was very excited about the recent merger…….until I remembered how my last several experiences have been this week with T-Mobile.
My iPhone 12 Pro was stolen on 6/15/21 and I reached out to T-Mobile to file an insurance claim. My new phone was sent out but after attempting to activate my SIM card via the mail instructions and not being successful, I decided to head to one of the local stores on 6/17/21 for assistance. After an hour wait, the first local T-Mobile was unable to activate my phone. I was told to go to another T-Mobile store that had a repair center that could assist me. After going to the second T-Mobile store, again I was unable to activate my SIM card. As a result, I still without a working phone and having to communicate via my Apple Watch since 6/16/21.
On 6/18/21, I went to a third T-Mobile location (kudos to the T-Mobile located at Towson Town Center) as the friendly, patient customer service rep worked through the issues and was able to activate my SIM card and I finally have a working phone! A happy ending right????
Unfortunately, it was not a happy ending to this story as the customer service rep also brought it to my attention that I could be saving over $186/month on my monthly T-Mobile phone bill but a few of the charges are for devices that are no longer in my possession. Once of those devices is a iPad Mini that is still showing active on my account. The customer service rep told me I needed to reach out to Customer Care and they would be able to assist me with this issue. Here is a summary of three (3) separate phone calls I had with Customer Care:
Customer Care Call #1 (6/17/21)
After explaining to the rep that I was still being charged service fees for the Ipad mini that was reported stolen years back, I was told that T-Mobile has no record/notes of me reaching out to T-Mobile at any time regarding the iPad Mini being stolen.
I explained to the rep that I called T-Mobile on 12/4 and its documented on the Find my iPhone because a rep assisted me by having me log into the Find my iPhone app with the Apple ID, placing the iPad Mini in lost mode, and requested the ipad Mini to be erased, in addition to requesting that the services are canceled. I repeated to the rep several times that I am logged in the Find my iPhone app and it shoes activity on 12/4 but has no date. Two (2) hours later, I was told again that there is no record of me reaching out to T-Mobile to report the iPad Mini.
As a result, I have been charged and have been continuing to be charged $43 monthly ($30 service and $13 insurance) on a iPad mini that I reported stolen and requested to be canceled.
Customer Care Call #2 (6/17/21)
Based on the findings from Customer Care Call #1, I decided to go back to the local T-Mobile store and see if I cold get any assistance. The customer service rep was able to quickly pull a record of me calling T-Mobile on 12/4/17 reporting the iPad mini stolen and going through all of the aforementioned steps (erase iPad, lost mode and requesting services to be canceled on the stolen iPad Mini. This was an immediate contradiction from what the first Customer Care rep told me and confirmed that I did reach out to T-Mobile to report the iPad Mini stolen and to have the iPad Mini canceled.
The customer service rep at the local had me reach out to Customer Care again on my personal phone, armed with documentation to support my argument that I reported the iPad Mini stolen and requested services to be canceled.
After explaining to the Customer Care rep that I have been charged and have been continuing to be charged $43 monthly ($30 service and $13 insurance) on a iPad mini that I reported stolen and requested to be canceled since 12/4/17. The Customer Care rep responded by saying that she is researching the matter with her manager and offered me a $150 credit to resolve the matter and agreed that I have been getting overcharged for a iPad Mini that I reported stolen back in 2017. I immediately responded by saying that the $150 credit is unacceptable as I have been getting charged an extra $43/month since 12/4/17. The quick math shows that I am owed a refund and/or credit of $516/year for the period of 2017 to current day. I requested to speak to a manager or supervisor and I will be rejecting the $150 credit offer.
Customer Care Call #3 (6/17/21)
As a result of the findings from the previous two (2) Customer Care calls, I felt confident that I would be able to come with a resolution. The Customer Care rep explained that even though I reported the ipad Mini stolen and requested the services to be canceled, because I did not respond to a letter that was supposedly sent to me, that the services were only suspended and not canceled. I tried to explain that I has no clue that the services were only suspended. In addition, it was just brought to my attention that the services were still active on an iPad Mini that I no longer have in my possession, records showed that I reported stolen on 12/4/17 and a device that I requested services to be canceled for on 12/4/17. I was told that the charges are valid.
I again requested to speak to a manager and I was told that a manager would be in touch with me within 24 hours to resolve the matter and I still have not heard back from T-Mobile Customer Care.
I feel that I have a legit complaint that T-Mobile has and is continuing to overcharge me monthly for an iPad mini that should not even be on my account anymore. I believe that T-Mobile owes me a refund and credit of at least $1800 for charges that I have paid that was I was incorrectly billed for.
As a “loyal” T-Mobile, this is another attempt on my end to be made whole for charged that I should not have paid and I should be reimbursed for.
I am at the point where if I am not compensated, I am willing to pay early cancellation fees on my current devices just to end my contract/relationship with T-Mobile. T-Mobile should not treat any of their customers this way (old or new) and I hope that whoever reads this can reach out to me immediately as I feel that based on the info above, I have a valid complaint/claim.
-A disappointed T Mobile customer
I have been with t mobile for 4 yes. I am having a dispute that I need to speak with a live person and not customer service. I will explain when I hear from you. I am very upset cause of the situation I’m in . Please call me at (509)591-xxxx thanks Dianne trenidad
ever since T-mobile bought Sprint the waiting time has gone from 15 min. to 1 1/2 hours and then sometimes they disconnect. I’ve been trying for 1 week and I haven’t had voicemail. They say that my voice mailbox is in valid. I finally got a agent after 30 min. then there was a called failed. please help me I need help and get my problem resolved. Maurita
I will like to become a representative of the Assurance Wireless Government Phone in Pensacola, FL, how to apply?
I have never seen such incompetence. It took two weeks to transfer from a personal account to a business account. I was promised free upgrades with trade ins and it turned out I was misinformed about the whole time. It was false advertising. I spent over 5 days at the local store and 10 hours at least on the phone to clarify and get things transferred. It was such a horrific process and I still can not get the new line to get a free upgrade.
How can your coverage in Pflugerville, TX be soooo bad???? It is the fastest growing suburban city of the Austin market and you clearly don’t give one damn about service here. It is HORRENDOUS!!!!!!!!!!
My service have been transferred over to AT&T on May 4, 2021. I have an auto billpay set up with T-Mobile. But, the charges never stop and still charging my credit card monthly. Last May 14, it was 161.76. This month on June 16, another charge for $114.27 was charged. I called three weeks ago, I was told, that my account owed was zero (0). What in the world do I still being charge. I DEMAND a bill send to my address for the month of April, May and June. Since my account has been closed, I can no longer track my account online. Please reply soon and accordingly.
First of all….I do not want to talk to another country in any shape or form. I live in the USA….I want to talk to someone who knows english! I bought a phone 2 years ago from t mobile in muncie and was told it was unlocked if I could not pick up a signal in my area. They also told me they were putting up new towers in my area 2 years ago. Still no towers. I am trying my new phone with another carrier and it is locked. I have been to the t mobile store now twice and they say all they do is sale phones now ,which is totally useless. I talked to somebody in another country , who I could not understand a word, that said I had to go to the store for help. NOW…..I want my phone unlocked so I can use it.
I changed from Verizon to T-mobile last month with the agreement; I would receive a $600.00 credit to pay off my existing phone. As of date, I have not received the Credit. Please Advise. I
I have a complaint about the claims department at T-MobileI have a complaint about the claims department at T-Mobile
I’ve been a T-Mobile customer for several years their customer service has been outstanding. Recently I had a very bad experience and when I complained about it they told me a district manager would contact me. I’m still waiting and I’m having difficulties with my phone that nobody seems to be able to help me. Please have a district manager or somebody to contact me to help me with my phone I still believe in T-Mobile and this is an exception rather than the rule. Thank you. Mike Haviland.
you have taken my credit card off my account for no reason that your staff at customers service cant explain to me.now they have cleared the card again and want me to use it again but cant explain what the issue was or say it wont happen again because they don’t know why. know they are sending me a paper bill until some one gives me the reason someone was looking at my account .i will be looking into at&t as they are providing my internet.1 pay $125 monthly im sure i can do better if i look. thank you jeremiah.
I bought into your high-speed Internet and I’ve been on the phone plenty since then trying to get anywhere near the 25 Mb per second that I was supposed to get download speed. Sometimes my upload speed is a whopping .09 Mb per second and I really can’t live with that I was going to replace my DSL with this service the promised 25 Mb per second and up to 100 Mb per second in some high speed areas. I know I live in the country but all I get when I call is thatThe tower in my neighborhood is congested and they are going to upgrade it. My question is when nobody can Answer when! I thought I might have tight time to evaluate the cellular network gateway that promised 25 Mb per second minimum but I’m not sure I will have time I may have to wrap it up and send it back to people who market something they don’t have to offer. I am a happy T-Mobile customer can you tell?
My two phone lines through t-mobile have been dropping calls.
(440)667-3300 and
(786) 315-7039
I purchased the booster for The 667-
3300 number at 3300 Edgewater, Vermilion Oh. And since putting that In-N-Out as many calls dropped as before. HOWEVER the (786) 315-7039
At 3337 Chelsea Cleve Hts, Ohio has been dropping calls constantly for
over a year. I called and after being told they can only give one booster box to me, so I threatened dropping T-Mobile completely, they agreed to send box to her address.
HOWEVER CALLS CONTINUE TO DROP. Happened just now talking to her. We think it may be her phone we are paying on from T-Mobile that must have a glitch in it. This iPhone needs to be replaced by T-MOBILE, so this phone needs to be replaced with a new phone. We do not have the time go into Apple to see what is wrong. Please get back to me ASAP or you will lose us as T-Mobile customer’s. I chose to email so I wouldn’t have to spend hours on talking to your customer service. Have wasted enough time with them.
I have been a customer of yours for 18 years. I was promised anew phone over a month ago for $415 US. It was an Apple 12. The first supervisor who granted the price never shipped it.
I called back and insisted to speaK to a supervisor and was told that he would honor the dirst persons price and ship the phone. I never received it.
I called again and spoke to a Mt. Ray. He apologized for the problem and said he would get the phone out to me at the agreed price and gave me a $30. credit for my inconvenience.
I got the phone as promised in two days and was happy until Sunday when I got my bill for over $1,000 US. I immediately called your 611 number and spoke to a nice lady named Ann. She told me that I would hear from someone yesterday to correct the discrepancy. In addition she was sending me a $100 gift certificate.
I had a missed call yesterday from your company but no message.
I am a senior citizen and I was so upset by the bill, I had to take a blood pressure pill. I am sure that you would not want your parents or yourself to be subjected to this type of treatment.
I have thousands of followers on Facebook and thousands more on Likin.
I have given your employees 10’s on the surveys because they are all so nice, I think that instead of these 10’s I should start posting on these sites what I have been encountering.
I am taking this step before I contact Mike Siefert. Please rectify this matter before I am forced to post on social media and call Mike’s office about this matter.
267.210.xxxx (cell)
215.672.xxxx
I am LIVID with the level of customer service that I have been given by Tmobile. I have been lied to about promised call backs and the Supervisor that I’m speaking with as I type this is Jeff who has a very nonchalant attitude about my problem! I have NEVER experienced such poor customer service! This in unacceptable! I would like a call back to explain in more detail about my phone issues. If you look on my account, there should be a plethora of information about my calling in for technical concerns with the Samsung device that I currently have. Please call me @ 703-477-xxxx. Thank you Tara Nobles
T-mobile has the worst customer service of any company I have dealt with, they lie to customers and NEVER follow through with any promises to get customers concerns/complaints rectified. I have had TMobile for less than a month it’s the Worst experience I have ever had. I would not recommend your co to anyone. At least when I had ATT they would at least follow through on on customers concerns. I dare you to contact me to find out all the stress your Philippines customer service group has caused me in the past 3 weeks
I was treated very badly at T.mobile in Sikes Center Mall.
Saturday.June 12,2021.
At approximately 12.15 noon est.
The associate was very rude and did not expect any business.
He accused me of taking a picture of him in the store.
I was taking a picture of that store location.and the model type phone by sprint .t mobile..
He then tried to throw me out if the store at the Sikes Center Mall.
I have been a sprint customer since 2005.
I went there.to that location to ask if the new sim card by t mobile was efficient..
The employee needs to be terminated.because he accused me.
And tried to get me to hit him in the face.
A felony.
When will directed him to go outside he cowardly declined.
And also.when I was not in the store he told me to leave the area.which is not any of his concern.
If I ever see that person at that store.again.im reporting the concern all over.
Sonteonation should be mandatory.
The individual was a Spanish looking,dark haired dude?
About 5.9andvweighed about 220.and was very ugly and rude from the begging.
I was using my t mobile,sprint phone.
So get busy on this.
I am a t-mobile customer (formerly Sprint for many years). Called the store at15707 Coit Rd Suite A, Dallas, TX, 75248 looking for a One Plus Nord 10 5G phone to buy. I told the person I spoke to that it wouldn’t be used for a T-Mobile account; they said that didn’t matter; they did have one in stock. When I went to the store, after lots of questions, checking my account and scanning (or photographing?) my credit card, everything was fine until I said no, the phone wasn’t going to be used for a T-Mobile account. i was then told the phone could only be used for T-mobile service, and I left very unhappy with the service person and T-Mobile.
When attempting to purchase a SIM to allow me to obtain cellular service for my 5th gen iPad I was asked to give a 6 digit pin. I needed to cancel the purchase a couple days later and was asked for my pin which did not work. It seems it was entered incorrectly, if it was entered at all, and nobody could help because there were no notes included. After being bounced from person to person, I was told it could be handled through a corporate store by appointment. I arrived for the appointment and was not helped right away, but was told I would be helped after a walk-in customer who arrived after me was finished. I am being charged for a SIM I cannot use and nobody can seem to figure out how to remove it from my account. This is the absolute last time I will ever do business with T-mobile. If I continue to be charged the monthly fee I will contact a lawyer. I hope it will not come to that.
T-Mobile Sucks
The tmoblie company. Try to. Hurt my credit beaura report on all credit beaura report so bad I that I’m on the street for good and can’t get a places a gene becuse tmoblie. Hurt. I’m credit beaura report for good. And I wont tmoblie to pay me 5billions Dollars for. Hurt I’m credit beaura report for good because landord will let me get. A places to living. Sir
I have audio recordings on my phone from a phone recorder as well as messages on my voicemail I need to turn those into a readable text for the judge how can I do this
Attn: Corporate Management,
To whom ever handles cell tower placement,
I am a long time TMobile customer and I live in St Petersburg, Florida. Every year or so we go to Shawano, Wisconsin for a couple of weeks. Why is the service there non- existent? Even Sprint, who’s service prior to your merger was good is now terrible. We always hype up TMobile everywhere we go, especially telling folks about your great plans and customer service but as they all say there…you can not get TMobile reception here. Why is that? Why do you not have a cell tower there? It is a huge tourist destination for not only Green Bay as well as other huge cities within a hundred mile range. That’s great advertising for T-Mobile to be here. Cricket is the biggest carrier here but not great for doing travel around United States in our cities like we do. I’m sure there are many who will agree with us. Could somebody please look into this?
Sincerely,
David M O’Brien
(727)510-xxxx
damykle @yahoo.com
xxxx 8th St N
St Petersburg, Fl 33701
I’ve been along time customer znd am contemplating leaving.
RE: store 2qsh Smithfield NC
1-music in store so loud you cannot hear the employee
2-employee would not give paper receipt for payment
3-bill not sent to my email as requested
Just to let you know. I didn’t receive a message back from T-mobile headquarters. I sent it several days ago. I’m having issues with home internet and also with your phone service. It is ever POOR and I mean POOR. It is sad that a big company like you can not help there customers that go all one for. It is sad.
I filled out a missing payment supporting documents forms a few times because I Lois Cherry paid my bill of $206.48 on May 26 thru my chase online #11848896552. My cell # 929530xxxx, I would appreciate this be resolved as quickly as possible.
I have 2 issues. First one is my phone. It does not display the call when the call is coming in just rings. Brought it to the store that used to be Sprint repair store, but I guess since it switched to TMobile it no longer is. The representative was not helpful at all. Told me everything else was working so my phone is fine. I explained to him that it is part of my phone so it is not fine. Other customers had come in while he was playing with my phone, never acknowledged the customers which in customer service is a big NO NO. He once again tells me there is nothing he can do. He told me to call assuron. My phone isn’t even 8 months old. I’m not paying for a replacement.
I would like to know what TMobile is going to do about my phone and the customer service at the South Portland Maine store. The reps make was Devin.
Please let me know about my phone. I have been with Sprint since 2007 on this plan since 2010. I don’t want to switch but I will if I have to.
Michelle McClellan
Very bad customer service
My phone service has been a problem since I started with you about 5 or 6 years ago. Very dis satisfied. I want out!!!!! I’m sick of spending hours n the phone trying to make it work
I’m out of patients!
I would like to inform your office that I was threatened excessively with physical harm at a tmobile store by a tmobile employee and another customer this morning around 10:00 am at one of your Nashville TN locations. I would appreciate someone reaching out to me please for this was a very frightening experience, which took place in front of another employee possibly a manager who was unable to calm the employee down and so I was asked to leave the store and go to another location.
we purchased 2 S21 phones on 2/5/21 at
costco. Unfortunately had a family emergency When I was able to to follow instructions for the promotional offer I was unable to obtain the website I assume its because time had expired. What can I do now to obtain the promotional offer ?
Dear Sir/Madam.
This letter is for your information. I do not seek anything.
About a mo. agoI received an email from Sprint that my lease would end in 1 mo. Later, I called for my options. I was interested in an Ip12pro and was quoted $34.95 per mo for the phone less $34.95 per mo for my trade, a 18 mo old ip 11 equals 0 for the phone and $40 a month for the service.
I agreed to the numbers and said”sign me up”. I was told that I must go to a t-mobile store transfer my account to t-mobil(which now owned Sprint). I requested that the offer be noted on your computer to save any problems.
Next morningI went to t-mobil in Port Charlotte’ Fl. and was told T-Mobil customer care had to do it and then they could activate it.
Went home and called customer care at Sprint. I was told that it had to be a factory store like North Port, so next day I am off to north Port. I explained that I was their for the ip12pro deal with my trade in. There I was told no such program existed on ip12Pro. I called Sprint they talked to T-Mobile store and told them where to find it.is on the ip12, Ip12 pro and one other. So after 4 hours ‘ taking my ip11 and paying all due monies the deal was approved. However, now T-Mobil wanted a $290 deposit . Why? I was a Sprint T mobile customer with good credit, never missed a payment and I was told 0 cash down. In 6 mo I have 3 heart operations’ and was dead tired. I asked if I could go finish this from my home and they yelled at me you can’t take the phone, we now own it. He on his own terminated my lease , collected $105 for a small chip and now owned my trade and could not reverse it( bull).
Got home called t-Mobil and was told by a young lady in customer service , after her viewing the files she she put me on hold for 10 minutes then said she talked to management and got it okey.I asked if she could email me the deal so I could show it to the t-Mobil store. She said she would email it to me on her letter head. Promised and never sent it.
I woke about 1 am and checked my email, nothing!
Called T-Mobil back and talked to a nice young man. He review all my files and said it was no problem, but needed mgt approval . He also said taking my phone when it was to be used as a trade was illegal. Their were in at 6 am. Nothing..
Went back to T-Mobil. The manager was sitting in front of the store as usual talking to people before he would let them in. Their was a counter under the mat to see what numbers the store was getting and selling. This was the joke in the store because the employees had to go out the back and around front to talk to the mgr.
When I entered the manager treated me like poison Ivy and gave me to one of his rookies. They said they mended a $290. deposit .We called customer care and they said my credit limit was $1500 and I was looking at a $990 phone
The manager broken and said closer to $6 – 700 because of no trade.
I went to Metro Mobil and talked a real good guy, also by chance the manager. I got a phone I did not want they because they don’t share your programs.
So many lies.
A rode hard and put away wet customer
Good evening, I ‘v been a customer of tmobil for 12 years and my husband for over 18 year with this said I can’t believe the worst customer service I received today at the tmobil store num 101 in Lantana and jog in Florida at 11:20am I went just to ask a question and there was 3 employees none welcome us and not even that we were I ignore like if No one had enter the store 2 were in the phone and the other one was having some laughs with 2 male that were there on other lady walked in and was not acknowledged eightershe ask me and my husband we told her and she left before us this is the kind of employee that should not represent a company will not go to that store again and if some one asks me I wouldn’t recommend it I hope you take this ask a complaint know how employees are train in customer service.
New customer transitioned from Verizon and I am having a horrible experience on the service and with Customer Care. Get told something different every time and now being threatened that you are going to shut down my service for 3 people that need cell/wireless service that actually works for home, work and school.
All you would have to do is access my account.
I have jumped through hoops.
I have not had a workable device since my A11.
IONLY CAME 2 TMOBILE 4 TWO REASONS. A11 had smart view directly within the software. I told them SEVERAL TIMES.
MOST IMPORTANT THE SMART VIEW.
I have been to over a dozen stores and two weeks on the phone with you.
I am NEEDING TO USE WIFI TO WRITE THIS TO YOU! !
INSANITY IS ALL I’VE BEEN GIVEN.
HELP. I HAVE YOU A BRAND NEW IN BOX STYLO 6 ALSO. SO FIX THIS PLEASE. AND ALSO I’M NOT GETTING CALLS OR CAN I EVEN CONTACT CUSTOMER SERVICE.
YOUR 230 IN THE HOLE WITH ME. NOT INCLUDING MY TRADE IN. GMAIL ME. I’LL CHECK MONDAY.
JASON CUCINOTTI
Good Afternoon! Please I need an email address for T-Mobile Corporate office. It’s very urgent that I speak with someone at the Corporate office. I made several attempts to resolve some issues & no resolution till date. Please I will be highly appreciative to get an an email or phone number whereby I can reach someone to address the issues pending
Thank you for your time and assistance. Sincerely,
Katherine @(240)390-xxxx
Email: nwosuxxxx @gmail.com or klienseducatxxxxx @gmail
Please help me. Customer service tech support won’t. I’ve been a customer for years and worked for t-mobile for years and cannot get help I need with service on my phone.
I have a complaint against the MLB NETWORK APP offered on your FREE TUESDAYS. I signed up for it to get to watch for FREE my team play baseball and guess what all the games are BLACKED OUT, so WHY DO YOU EVEN OFFER IT IF THAT IS THE CASE. TMOBILE NEEDS TO INFORM THE MLB NETWORK that this isn’t acceptable with any of the TMOBILE CUSTOMERS. If you won’t do it then I want to cancel and will let others know about this offer that is NOT VALID
I was offered a free tablet and was told I would pay only $4.+ monthly. I’ve had to call particularly every month to complain and each rep and supervisor, I spoke with would tell me it’s straightened out. The l am still complaining and ask for the last supervisor I spoke to, Carla Borja, who also assured me my account was being credited for past charges and new bills will reflect the charges I was promised at promo. I spoke to a guy who was supposed to be a supervisor on May 30, 2021. When trying to explain, he made the comment with a strong tone “it’s not fair that you should only pay…” I interjected, I’m not talking with you anymore and hung up. First of all when I called Tmobile it was for my billing and during the call, your representative offered me the LG tablet for free, just pay service for $4.99 each month. I shouldn’t have to call as often as I have, nor check on you (Tmobile) every month to make sure you’ve honored the offer made to me. I’ve said several times now, that I’d be happy to return the LG tablet because my son has one that I used to use. But your representative always assure me it’s corrected. I want to leave Tmobile now but because I share services with my son, I have to wait until he gets here. In the meantime time. I keep asking for help and even for corporate office, but to no avail on either. My next step will be legal. No I’m not threatening, I’m seeking help because Tmobile won’t give me any help.
Ms. RD Estes
714-318-xxxx
msrdexxxx @gmail.com
Sales sold me wrong iPhone when I printed receipt I notice it was not the iPhone pro max , called back right away and they sales rep conitunue to pass me around and didn’t issue a cancellation order right away had to call again this morning and sales lady said she would submit a beacon logistic To warehouse
And would let me know Monday even though I called immediately to cancel order staff didn’t honor my request .
I was told that my area where I live I could t-mobile home internet. Well I went all out for t- mobile got the home internet also did a t- mobile phone plan and now I got internet tv through t-mobile. I have been with t-mobile for two months. I called tech support several time about the download speed I get. On average I get 15 to 20 maps. Now I was told by tech support that my area is not supported by t-mobile. My question is how soon will my area be supported by t-mobile so my home internet will work a lot better, because it is not that great now. If it doesn’t get better soon I will need to get home internet from one of your competitors. So I hope you can help me out before I need to get another internet service. I don’t want to do that but I may need to. A big thanks for any way you can get the internet better for me. I live in southern cental Pennsylvania.
I am in Claremore OK. I went to the Owasso Ok staore #4313 to sign on to what I thought would be a good deal, the 55+ deal with a trade in of Iphone 7. I was told at the store that my Iphone7 would be worth $700 towards an Iphone12 and that my monthly bill would be $105. I paid them two payments on my credit card, one for 83.86 and the other for 81.78; I was told these were for taxes, tturn on fees and accesories. When I got home I noticed I didn’t have much of a signal (one bar) and that I had paid for a sim card that I didn’t need. I called the store and I was told that someone would call me back but no one ever did. Then I called customer service where I was told my bill would actually be $120 a month; I decided I return everything, get my Iphone 7 back, pay whatever restocking fees and go back to my old carrier. When I went back this morning, I was told that they couldn’t give me back my Iphone7, when I offered to pay $300 (the agreed upon pay off for the Iphone 12) I was told I couldn’t do that, that nothing could be returned, there would be no refund and I would have to pay them $32.50 for 24 months if I wanted out of the contract and get the Iphone 12. When I asked to return the Iphone 12, the clerk asked to refund me $51 to my card, he actually charged me another $51 and kept both phones. This store stole money from me and my phone. US Cellular this story is so sad, they will give me another phone.
Please close the Philippines customer service center and bring the jobs back to America. Your staff waste so many errors because of the many provisioning errors I get anytime I make any change to my service.
If we are stuck with those losers for a while, at least spend some money of all the tax cuts and stimulus money training these total brainless idiots
Over a Month ago I was at a T mobile store and it was robbed My first reaction was to help and in doing so I took a nasty fall when contacted by you all Not one offer to replace my watch or cover my medical bills that im still creating is this a normal practice to all your faithful custyomers ?
I AM A 88 YEAR OLD MALE AND HAVE BEEN A T-MOBILE CUSTOMER FOR MANY YEARS. MY WHOLE FAMILY IS ON MY PLAN. MY WIFE AND I RECENTLY MOVED INTO A NEW IN FLORIDA. OUR PHONE SERVICE IS HORRIBLE. I HAVE SPOKEN TO MANY OF YOUR TECHNICIANS BUT MY PROBLEMS HAVE NOT BEEN RESOLVED. PLEASE HELP ME MY PHONE NUMBER IS 772 408 xxxx
Tmobile is trash. With this company for 13 years and never had an issue until they charged me for a lost phone. That was in October of 2020. It’s June 2021 and it’s not been rectified. I’m sure any of their competitors would be a better fit
Hi! My name is Lonnie Spell. I been a customer of yall’s for six months now and I’m thinking about leaving yall or call my Lawyer. What’s the use of having two 5G phones if you can’t use the service & it’s pissing me off more & more. So please somebody contact me please at 757-956-xxxx
Exactly. And then you get totally uneducated, stupid customer service from the Philippines. When are we bringing back the jobs to the United States. MAGA or Biden, we are all screwed by greedy corporations like T-Mobile.
I just need to speak with a person in charge owner president someone who will please help me i was totally ripped off 200 and am gettong nowhere woth customer care and this has been going on since February..will someone pkeaae help me there
Thank you.
Teresa Ottmar 509 906 xxxx
PS i am on Dr. Quarentine with pulmonary hypertension and have very little income…..cant afford this
This is Pastor Roger Smith again I left you a message I got service last week for me and my wife here in Fort Wayne my phone is something wrong and I cannot download lots of things with that I cannot get on certain websites I’ve been to your store three times since I bought it which is only 5 days ago and they gave me the run around and nobody seems to know what’s wrong with it they said that they destroyed or I’m sorry confiscated my phone’s I trade it in and I am not be able to get those back if I cancel service I would be without a phone I don’t want this to go too far before the media gets a hold of it you need to call me please 260 442 xxxx thank you and may God bless
Almost 1 year waiting for boosters. Every time I call it’s on back order.
Calls not coming through/ messages not received on time/ Dropped calls, picture messages loading but never sent even with 3 bars.
I’m having problem with Puerto Rico T mobile customer service. I had called today 3 times to Tmobile all I want is to request that they investigate and give a solution to the fact that in my apartment – Condominio Villas del Monte, when there’s no electric power, I don’t have data.
Also the signal for calls is very bad every day at that address. Today I had called 3 times to t-mobile I had lost almost 3 hours and the problem was not solved they hang up the call and don’t solve the problem. Very bad customer service, Very bad technical service my telephone is 787-314-8421 if some one can help, if not I think I will have to open a claim at FCC or move to another company. I understand if no body in customer service knows what happen is ok, they don’t have to solve the problem in a telephone call, but they hang the call! I had called today 3 times! and no solution, no repair ticket number! All I need is that some one open a ticket so that a technician investigate which is the probem at Cond. Villas del Monte, San Juan PR and I would like to have a repair ticket number. My telephone is 787-314-8421. On june 2, 2021 I had lost 3 hours callling to t mobile since 6:11 pm to 9 pm
representatives that I talked to:
1 st call – customer representative – Hugo changed the antenna to which my telephone is connected and requested me to make a restart but he called back after the call was lost because of the restart.
2nd call – customer representative – Erick and technician Christian requested me to perform a network reset and he know the call was going to be lost after that and he didn’t call back to me.
3rd call – Mahonry – the call was lost at 9 pm while I was waiting that he was calling a technician.
After loosing 3 hours i have the same problem no solution. I wonder if this is the service that T mobile wants to give to his customers?
Do you have a procedure in which I can open a complaint?
WHY did t-mobile change ALL of my information on my SPRINT account INCLUDING MY PW????? WHY is your Customer Service SO HORRIFIC ???? I was hung up on FIVE TIMES yesterday – I want a call from someone who can explain to me WHY YOUR CUSTOMER SERVICE IS SO APAULING – THE STREET I GREW UP ON HAS BEEN CHANGED TO ANOTHER ANSWER . . . . I KNOW WHERE I GREW UP YOU IDIOTS! AGAIN, I want to know WHY and WHO decided to change ALL OF MY INFORMATION! btw ANGRY DOES NOT BEGIN TO COVER HOW I FEEL ABOUT YOUR COMPANY OR YOUR CS TEAM!!!!!!!!!!!!!!!
Service is bad
CS is terrible. I travel North and south Seattle and my service is crap. Making me wonder why I left Xfinity.
I ended my service with T Mobile on 4/18/21. On 4/14/21 I paid T Mobile $221.25 which covered my bill due on 4/10/21. I confirmed with the t mobile rep that there would be nothing owed further to t mobile thereafter. They confirmed that was indeed correct. Nothing more would be owed and I would be free to start up with my new provider Mint Mobile which began on 4/19/21. T mobile has been horrible since my decision to end its services.
On 5/13/21 they sent me a Bill for $150.21 that I am completely disputing. I reached out to t mobile and was advised a rep would call me back directly so we can get things straight.. no one called me. Today 6/1/21 they send me a letter stating they sent me to collections and I owe them $158. 60! I contacted T Mobile to let them know that bill was not valid and I was placed on hold for over 20 minutes with the 3 different departments they kept transferring me too. Now to be fair I had 8 days of continued service covered by T Mobile, which would equal a prorated price of $40.056 or to round up $40.06 there is no way they should be charging me for an entire month of service when I have already legitimately paid them what is actually due.. this is completely unacceptable!!!. As stated I am willing to pay the prorated price for the 9 days of usage BUT NOT FOR AN ENTIRE MONTH’S WORTH OF SERVICE!!!!
My name is Francine Nunley. Account number is 96784xxxx. I am sending you this request for service regarding this account. During Dec 2020 I was in a T mobile store to upgrade Phone on my account. Phone number was 610 618 0119. I was told by your Staff he called T mobile and the phone change/service would be $300.00. I paid this amount with my Visa Debit card. I was told the infor for the charges would be in the upcoming statement. I have not rec’d any detail of the Billings. At this time phone numbers 484-665-9268 and 484-665-9270 were a Special and your Staff placed the phone number on my bill. I had no problem with this deal. However there was a phone number left open on my account to add a new phone if I needed it. The phone number is 484-665-9273. I have never used this phone and when I called the Owner he said this was his phone and he paid a bill monthly. Also on this bill my Granddaughter came into a T-Mobile store and asked to “trade” her phone id# 201910170132346436 (iPhone 11red) for an iPhone 12 (id# 202012121101231821) iPhone 12 green. These phones are listed on the bill. However the iPhone 11 had insurance and they did not trade the phone as requested or send it out for repairs. Instead we are paying the balance of the iPhone 11 and the installment of the iPhone 12. I have seen the bill flip from 179.00 to 279.00 and now $333.00. I have made numerous calls waited hours for someone to answer my call and have been promised by numerous Staff to get a call back. I am not going back to your Stores because my problems started from these locations. My plan is to drop your service and not continue to pay $333.00 a month for sorry, inhuman and unprofessional resources. When calling your Sites it sounds so unprofessional in the background and Staff takes great joy telling you anything they want to say whether it is relevant or helpful. It has been months with the above issues. I have spoken with numerous Staff and they say they will call back and never do. I must say your Services is the worth. You have not failed to charged me undue funds, fail to give me appropriate Billings for money you collect, unable to call the owner of a phone line you are charging me for monthly and collecting funds you have not justified to be correct. I am truly sorry my Grandchildren are with your Company at this time. I would like to have an assigned Staff from T mobile pls assist with this urgent matter. My direct payment to you every month on time deserves better services than this.
I have called and spoke with you all numerous times about my billing . And nothing is getting done about it. My bill is supposed to be $59.80 and you all continue to bill me for $78.80 why? I never got a credit for my iPhone 7 that I sent you why? I am very disappointed in t-mobile. And every time I call the customer service they put me on hold and then they hang up on me..I guess I will have to get in touch with corporate office and see if they can resolve this for me.
Thank you,
Pamela Willis
Why is the price for senior citizen plans higher if only for 1 line. I am a senior citizen and instead of $35 the line for one is $55.00. Don’t you think that is discriminating against senior citizens who don’t have a partner or don’t need two lines? Upset life long customer -70828xxxx
acct # 166866363 sprint closed 2017 . investigated 5-12-21-5-19-21. conclusion confirmed . error in billing. equipment was returned in good condition/ Abrie finance dept. 18006396111. Collections company IC systems acknowledged account adjustment. said only sprint could send acknowledgement letter of billing. I asked several experts to send letter of correct billing via email. I have spent several days talking to several experts and supervisors. have not received information and info not on tmobile webpage for account info details. all I want is a detailed view of my corrected info and why. If I can not get this info where do I send letter from my attorney to get it.
” T-Mobile Live Chat (you will hate to log in to your T-Mobile account).” how true!
WiFi calling switches itself from WiFi preferred to Cellular preferred all by itself all the time. A setting should stay where it is set. I see major complaints online about this. Why have you not fixed it yet. It causes me serious problems
Order # 110106149149 was place on phone with rep named Paul. Paul ordered a red phone when I asked for a black phone. Your Phillipino’s have given me lie after lie about why I cannot get a black phone when the red phone has not shipped. This behavior is unacceptable . Your service is very bad.
I’ve been trying to get in touch with the online dealer 7876256 since Monday May 24th in regard to the promotional deal I was promised on my new iPhone 11 – trading in my current iPhone. I was told there was a “system” problem and that was the reason the contract agreement was incorrect. They were supposed to call me back this past Monday but did not. I’ve spent over 3 hrs with various customer service reps and my problem is still not resolved. I would like to come back to T-Mobile—- please help!!!
When are you going to drop the mask mandate in your stores? I tried to go today and noone was in the store but the employee told us to use a mask, I refuse to wear a mask after being vaccinated and CDC and Florida government says we are safe. You lost a few thousand dollars today at one of your stores and will continue to lose it, especially in Florida. Mask mandate was dropped already about 3 weeks ago. Wake up! Stop with the political crap and get your stores open.
Service sucks.
Changed from Sprint to T-mobile and did so only because was told coverage in my area was the same.
Was not the case and was then told if I upgraded to 5G phone would solve the problems……
NOT SO!
Only created other connection issues at residence.
For 2 months now fighting same problem but hell the bills keep coming!
Paying for a service that I am not receiving!
I’m having an issue concerning my 812 Galaxy Samsung that I purchased from T-Mobile I am trying to get my phone to scam block calls but I am told when I open up the app that I am told when I open up the app that T-Mobile scam block it’s not far prepaid phones also my phone fails to connect from internet to 4 G data use I have called in and I have been told that that I have to wait 72 hours before my scam block will go into effect also concerning my phone not transferring from internet to 4G data I’ve Been Told t mobile would call between 7 Tio 10 business days now that is really crazy I’m trying to get my phone issue fixed and they tell me that I got to wait 7 to 10 business days
I mailed cashiers checks to pay off 3 devices on my account yet t-mobile neglected to do so
For the 3rd month after calling customer care about overcharge on my bill snd having to go back to where we purchased the plan at t mobile once again after it was ‘taken care of and would be correct next month’ it is not correct again. After making a appointment with Natasha at the Latham, NY store and having her go through all of the steps to correct the bill I am totally frustrated with the whole process. For some reason this problem cannot be resolved.
I’ve been experiencing countless unexplained month to month charges. I received a credit of 1,201.00 Nov of 2020 of which only covered the Jan 2020- Nov 2020. I’m now speaking with Jen Supervisor @ 5:10 pm prior Tamara Supervisor…. I discontinued the call @ 4:36 pm… Jen was very helpful as was Kipp, Sheri…. I have a multitude of questions and disputes that requires another level of customer care. I’d like very much if I could hear from a Executive on behalf of this department at your earliest convenience.
fed up – not been able to talk on our cell phones since Uri ice storm in central Texas; can’t get anywhere with your people that we have talked to. ready to cancel and go with someone else. need a cell phone – 77 years old
Poor service in my area:Have tried to resolve this matter for 5 months>Dropped calls,missed calls,poor reception,Garbled voices,Phone does not ring-goes to VM,Text don’t always go thru,Had to get a Landline & purchased a Phone in order to have dependable service.Have made many visits to TMobile Stores and spoken to several cust.ser. reps.(Kellie 844-282-8211 X 9069 & Kim X 1967..I pay full price for poor service and Kim offered me 0ne month free service for 5 months of poor service..Doesn’t seem fair. I have filed complaint with FCC . I also Wrote letters to Corp Officers and have not even received acknowledgement from the corp office. T-mobile should not sell cell phone service in areas that has poor reception. Need to build New Cell Towers in those areas.
Hello
I want t mobile internet my neighbors have it and when I call they say I am not qualified for your service..
I have 3 neighbors who have it and I live 4 houses away from them and i cant have it??? do you want customers
I would like to know why 4 houses is the cutoff I am closer to the cell tower than all of them. please explain why you do not want me as customer.
I was not treated fairly by sprint T-Mobile, when I went to the store and requested a replacement for my iPad to find out that I had no insurance. I was under the impression that I had insurance when I purchased this installment plan for the item online. I’ve called customer service repeatedly and have been given the runarounds… some sending me to the apple store and others telling me to go to the sprint store to get a replacement… I have not even gotten to enjoy my iPad … the first one had to be replaced because there was a hardware problem.. a customer service rep sent out a replacement one and I didn’t even have it for 2 weeks and there was an accidental damage to it..I immediately went to sprint store in which they told me to call a number for my insurance to find out I didn’t have any.. i couldn’t believe nor comprehend what they were telling me because I’ve always had insurance for all my devices.. after all it was a device that I am currently still now paying for… I need this device for work and I cannot afford to buy another one… it is unfair to me that I was not offered the insurance when sending out the replacement device , for the first iPad that I had to return due to a hardware problem… I need this device for work… Now I am afraid I will lose my job… So I am out an iPad with an outstanding bill for an iPad that does not work.. I’ve come contacted customer service repeatedly and have been given different answers from multiple people..I am very stressed out about this… This is my livelihood.. I’m potentially going to be out of a job… I cannot afford a new iPad… I have been a loyal customer for many years… I was even told when I return it that I would have to pay a repairs fee that they couldn’t even tell me how much it would be… I’ve been stressed out crying because my whole world is being turned upside down because sprint T-Mobile did not offer me insurance for the replacement for the iPad that was originally sent to me… I am facing possible termination. At this point from my job… I am experiencing very difficult issues with my finances at this time.. This is all just too overwhelming to bare at this moment… I didn’t even have the replacement device for a week and this happened… I am so disappointed in the way that sprint T-Mobile handed this situation… I no longer feel like a valued customer, and don’t feel comfortable continuing getting service from a company that has no heart, no compassion for what I am going through… I was given the runarounds and also set up to be embarrassed by going to the sprint store and apple store to get a replacement…I am very angry upset and disappointed…
Speak with supervisor i have a major complaint. I can currently be reached 979-233-0028
I was charged two additional times for one transaction at a Tmobile store in Hilton Head Island South Carolina. Over 140 dollars has been charged erroneously and the I have yet to have the funds returned to me. At this point, it’s theft in my eyes and someone needs to rectify the situation.
I had a bad experience at store it’s the one on 3000 Aldine mail rt. Robert was very disrespectful. I waited 45 minutes for them to tell me that they didn’t have the screen protection I needed. He spent 20 minutes on the phone and ignored us. He does not know how to settle a complaint. We still waited just fir them to tell us they don’t have it in stock. 45 minutes we waisted. Very unprofessional I always been treated food with you guys but this guy screwed up the good customer service you guys are good for I hope you guys put this guy thru training again.
Good morning. I sure hope you can help me. On May 14th I went into the location in Tucson AZ at the Broadway & Craycroft store to swap out the sim card because of the multiple emails/text messages I was receiving prompting me to do so. Well after the customer service rep made the switch all of my information was wiped out. No contacts, photos, music, games… all of it wiped out. You should of seen the look on this poor kids face when he realized what happened. He tried getting the techs in the back to resolve the matter but unfortunately it was unsuccessful. I should mention that he DID back it up too. The store manager later informed me that there have been similar issues with the Galaxy S10+ (which is my model) so which brings me to this question…. why was it done then? If they knew it was an issue it shouldn’t have been done. He reached to Curtis Jones which is his boss I’m assuming. Later that evening Curtis sent me a very generic email that probably is formatted to go to everyone who has a complaint telling me it would be about a week until I hear anything back from him as he was “looking in to it” It’s been well over a week and I’ve reached out to Curtis 2x and have yet to hear from him. It is very discouraging let alone unprofessional on so many levels that this has happened to one of your long time customers. Check out my history. I’ve been with Sprint for a very long time and for me to be cast aside and not have these issues resolved is complete B.S. There were thousands of pictures that were on that phone. Multiple contacts as well as music. I need someone to get back to me seeing how Jones won’t. I pay a lot of money to your company and it is not acceptable to be ignored. I know dang well that if your phone was compromised in the same manner mine was you would understand. The pictures alone is what is really upsets me. I also no longer have my work contacts and I work for a CPA so it’s pretty important that I have access to them as I work from home most of the time. Now either the rep that changed the sim card made a mistake and I know we all make them or the thing about my model being the issue was just a story to appease me but what I do know is that I should definitely hear back from someone that can actually get to the bottom of what happened and perhaps maybe explain to me about the poor customer service I have received. My phone since this change has been a HUGE pain in the ass ever since this has happened. The settings are jacked up and keep changing. I should definitely be issued a new one and some sort of compensation/discount. Or you know… have freaking Curtis get back to me like he was supposed to. Thank you for your time and I look forward to hearing back.
I’m looking to speak with someone with any type of authority over the Spokane valley store number 934E. I’ve tried dealing with the store manager, their “district manager” and nobody will do their job or even call me after they set up a specific time to do so.
I am sick and tired of having to go into a T Mobile store and the associate telling me I have to wear a FACE DIAPER. THERE IS NO PANDEMIC HEALTH CRISIS. STOP MAKING YOUR CUSTOMERS WEAR A FACE DIAPER TO GET CUSTOMER SERVICE. I will be going to another cell carrier! Enough is Enough of the face diaper!
The Sprint /moblie cellphone was open without my approved. You don’t care if I’m dead or no
Not all you care is get your money from me and I don’t have no money at all in home6less I don’t have address at all sir the is not my address at all and never live they at all sir your lies sir
Congrats,thanks to Your amazing employee, Elizabeth Martinez in store 4206 7141 OKelley Chapel Rd., Cary NC,
I have been a good customer for around 8 years every 2 years I update to a new phone. I have been having trouble with getting internet with where I’m living so I called the company about it. He sold me a little box that’s supposed to give me service. It lasted about a week. I have never got any use out of it and I’m stuck laying for it for 2 years. This is not a way to treat loyal customers. I’m right now paying for 2 phones for the next two years if I want. I am very unhappy hope you can give me some resolve.
To whom it may concern. ( C.E.O.)
My name is Ralph Suarez Santos
# 475-258-xxxx
I had perched phone from you company and didn’t have no luck with it ,the phone had several problems and I took the phone to a store and notified the company and was sent a new phone. So it happens to be that this phone started to give me problems too.so I notified T-Mobile because I know that their a window time to advice to be able to replace my phone new and not REFERNICHED , Spoke to a manager explained the situation and the problem the phone was having and the attempt that was made to try and solve the problem,but no luck. So he seen that I was kind of troubled not 1 but 2 phones in a row with difficulty he promised me a better phone a to grade that phone that it was going to be bigger but better he said. Okay I said just want a phone that don’t give me any problems that’s all. So now I received a phone in a box of a bigger phone like he said but the phone inside of the box didn’t even kit in it ,you can tell that another phone belonged in that box,and their was no plug or the wire to charge the unit… That’s the only reason I spending time in contacting your office because I think all this is uncalled for I hope you can resolve my problem A.S.A.P. so I can go on with my life,my phone’s are an necessary to me.
I’m 65 years old and too old for all these things got better things to do than running around with these problems over a phone 📞..
Thank You
God Bless You Guys
Ralph Suarez Santos
(475-258-xxxx)
your customer service sucks
We went to a t mobile store walked in at 7:38 and was told couldn’t help because they were counting money and they shut down the machines. This incident took place on. May 19, 2021. I was not able to retrieve any help from any of the customer associates. I normally work with gentleman with long hair and glasses who is very helpful my experience this time was awful. The store closes at 8:00 pm.The store is at 7016 midlothian turnpike 23225. This unacceptable I had to have someone get me an Uber there and since my phone was lost I couldn’t get back home right away I had to ask a stranger to use the phone so I can have someone send me back an Uber
As a long time customer of Sprint, I made an appt. at T mobile store for an upgrade in mine and my wife’s I phone 11s. The young woman was not friendly, held my drivers license for over ten minutes( had to sk for it back ) and didn’t seem to know anything about my policy and couldn’t seem to get it on computer. There was a male employee who offered no help at all and wore no mask. Very disappointed and considering another provider. 🤬
Worst possible experience I have ever had! I am getting ripped off on my bill/account and can’t seem to get anyone from TMOBILE to get it right or to help! Will be taking legal action as it is still not resolved
Please pass this on to your department that deals with development. We’re between Aspen Co. and Glenwood Springs and we have property that is ideal. There are ALOT of dead spots. HELP
I am just wondering why you are sending me T-mobile advertisements totally in Spanish when I don’t speak Spanish. Here in Miami, Fl. many people find this practice insulting and polluting as of course the literature is just thrown in the garbage. I have no idea why companies are doing this but please reconsider this trend.
Kind regards, Tanya
On may 19 2021 at about 4pm I entered the t mobile store in Palm Coast FL in the island walk shopping center. My reason was because I was having an issue with the camera on my phone which I purchased at this store. I have been in this store many times in the past and would make contact with the store manager (Brian) who I found had been transferred. While standing and waiting in the store a young African American male exited the back room and hollered to me “what can I do for you?” My description of him is because I did not get his name. I explained to him that I had a problem with my camera and asked for his assistance. My very first impression was that he had no real interest in assisting me but did make an effort. I explained to him my problem and he proceeded to toy with my phone and shortly after stated he could not figure out what the problem was, at this point I told him that when Brian was here he could always fix a phone problem. He responded “then I guess you better go find Brian” He further told me that Brian had been transferred to St Augustine which I found later to be false. I again asked him why he could not at least make an effort to try and see why my camera has these issues and he responded “I don’t do androids” He further stated ” your phone has a glitch and as he walked away from me stated ” you need to do a software update” and walked away leaving me standing there with no further explanation. I responded with “wow” and I departed the store. I was shocked by this individuals attitude and extremely poor customer service. It has all the appearances that it was a white issue with him and very much expressed that with his responses and short answers to me. I have been a t mobile customer for years and have never had any treatment like this any where let alone t mobile. I then went to the other t mobile store in palm coast and made contact with Kyle the store manager who remedied my phone issue in less than 30 seconds. It was a very easy fix and I told him what I had just gone through at the Island walk store and he was very upset about how I was treated and advised me to contact Millie on May 20 2021 and inform her of the situation. I thanked Kyle who was extremely professional and I departed.
I’ve called the T-Mobile store I’ve went to T-Mobile store at E. 114th St. in New York New York and Union Square they have completely ruined my account they misled me and they won’t answer my calls I put in my pin number and they keep denying my phone calls they had me wait five minutes on the phone call and then 15 minutes on a phone call back scheduled and then they had me wait a half an hour and then they rejected my calls on purpose but I was waiting on a call back and Canceled it so I’m not able to look into my account or ask questions about my account because the people at this T-Mobile location are fraudulently using my information and keeping it from me and not letting me have access to my account.Armani Martinez is the T-Mobile associate who ruined in argued with me in the store when I came in for help.She miss manage my account she printed out paperwork regarding my account and ran to the back of the store with my paperwork in my personal information and she use her personal number after she changed my number to text her self so she could have my number to exploit me.
I have been trying to get this taken care of since February.. I was going to go to T-Mobile for service I called an ordered February 5th February 6th I called and canceled and set the package that they sent me, I sent back to them there was one box and one box only that came to my house!! That was February they told me they canceled out the account and put my money back on my credit card.. at the end of the month of February they sent me a bill I called them and they said oh we’ll take care of it cuz I don’t have service with T-Mobile.. I got another bill March, April, May so yesterday I called them and supposedly Oak with a supervisor name Jack he said his ID name is 217-5572 he told me he canceled it and delete it all the money that I owed zero and he had it all taken care of that it was somehow a mistake, because he can see by looking at my file that I cancelled in February, and never used their service!! well today I got a notice from a collection agency for $343.54 so I called them back I got more running around I got people that put me on hold for hours I got people to actually just hung up when I proceeded to tell him my dilemma… so now I’m trying to get ahold of somebody in T-Mobile corporate headquarters that can take care of this mess end please call the collection agency and informed them that I had no service with T-Mobile this is ruining my credit and I have a credit score of 850 I should not be getting bills you didn’t all have a collection agency coming after me… this is the information I have it’s on every one of my bills it says clients account number that is 972614885 you can go in and see that I have talked to them twice a month since February!!! You can go in and listening to my recordings cuz they said they were recording it you can track the phones are whatever it takes.. I do not have service with T-Mobile and never have!!! my name is Debbie Naucke my phone number is 636- 212- 2188 I’d appreciate it if you would take care of this, and get back with me on this matter… I called the collection agency and tell them that I don’t have service with you and never have so they switch me back over to T-Mobile customer service and I already told you all about that so now I want somebody in corporate headquarters to take care of this ASAP!
I have received ticket numbers after tickets numbers resulting in np action or resolution to my mobile month to month service.
No bars
Dropped call constantly.
99% Unable to place calls
Phone does not ring
Calls automatically go to voice mail
Your customer service reps are unqualified and lack customer service skills to help or resolve the problems.
My T-mobike service had been worst than horrible., disgusting, flustrating, unexceptable.
Rating T-Mobile would result in -0.
In time past T-moble was a 10 in every aspect of service, concerns, caring.
I can provide customer service rep names, ID numbers and ticket numbers.
I am asking for a resolution to problems I have had since T-mobile merged/aquired Sprint.
Your reps continue to advise my concerns will be address by your engineers.
When I place a follow-up call, nothing has been resolved.
Same poor no service.
I have a small complaint. Every time I walk into a T-Mobile store in our area, the answer is “we use to, but not anymore .” or, ” It’s not us, it must me the area you are in.” that’s just as bad as, ” if it’s not on the shelf, then we are out.” Well, I have had enough I just want the right answer from someone who knows what they are doing. I am a on hands learner. I need to be face to face so that I can understand. Here is my story. A destroyed my Samsung 6 edge about a month ago. Now, my husband purchased 2 cell phones 2 years ago from a business called cell2cell. Lessoned learned. the 2 phones are Verizon phones which at the time was suppose to work on the T-Mobile network. Well, they do not. not completely. There are many places that I can not make calls, keep a call from dropping, send emails, text or receive phone calls. I do not understand why. I have never had this much trouble. We tried to return them but even though they were a Christmas gift and my husband purchased them early. The company basically said “oh well.” Please advise.
I have been with AT&T for 20 years, Wantes to have a new experience with T Mobile, From October until May, I have been lied to on several occasions, Been over charged threatens that they’re going to take me to collection, I ask to be taken off auto pay they lied that they did and still went into my account, my bill way to decrease it in crease, my bill was pay last month I have prove from bank t mobile said they didn’t receive it. I’m so tired of calling every month to her lies. Nothing resolved I will never recommend anyone or anything I turn off the tv when seeing ads, I’m so sorry I switched,
I recently switched over to T-Mobile from Verizon. I spoke with your representative, Manilyn. She told me about the keep and switch program. She explained I needed to pay off my Iwatch and IPhone with Verizon. She said after i pay them off they will become ‘unlocked’ and we can transfer them to T-Mobile. She said with the keep and switch i would get reimbursed up to $650 for both my devices. After Switched to T-Mobile only my cell phone is apart of the keep and switch. After calling almost everyday, being transferred to representative after representatives, no one can help me. This has been the WORST experience ever. I lost my promotion on my watch since I paid it off early. No one is any help. I’m always promised a call back, yet no one ever calls me back. I’ve faxed over documents to T-Mobile with no response. This is AWFUL.
I could not have had a worse experience with T-Mobile.
My name is Gerard C. Sutton; 215-429-1594
I got the I-12 mini on a special 4/25 and turned in my I-6 plus.
I was not happy with the small screen and wanted a larger screen. I called on 5/7 ? and was told by a T-Mobile expert that I have buyers remorse and that Mother’s Day special that I would get the 12 plus and could return my phone.
I went to Willow Grove , Pa. on Mother’s Day and was told that I did not qualify for the special and I would not receive credit for the I-6 I turned in . What?
We called the expert in the Philippines and he told me to leave the store and that he would take care of everything, meaning that I would get the Mother’s Day discount and they would honor the buyers remorse. He said he would call me 5/14 12 EST and complete my request. He did not call.
5/15 I called the expert, than manager, than a supervisor only to be told that I did not qualify for anything because both the Mother’s Day and buyers remorse have expired. And that nothing could be done. What?
I said them I did everything T-mobile told me to do and now you tell me you will not honor your word?
I was lied to repeatedly, followed directions, and was told Mother’s Day has passed. Really?
My brother and I have always paid our bill on time, left AT&T for T-Mobile, paid you thousands of dollars and this is how I was treated. Not to mention all the time wasted.
I hope that we can find a resolution to this.
One note, your experts should not ask the customer who they spoke with, this should all be documented by you. Is there a recording on my conversations?
Please advise, thank you
Gerard C. Sutton
Hello! First of all I was a customer of Tmobile for at least 6 years then i decided to get out of there because at some point i was paying to much for a bad service so i got out of the contract and went to another career.
In 2019 one of Tmobile agent told me to come back to Tmobile that everything is fine now and that i walon’t have to worry about anything. I said to myself why not give it another chance so i did.
I took the family plan of 4 lines for the same price mind you i only needed 2 lines for me and my brother. We got the Iphone XR which he got the red and i got the coral long story short, in 2020 i decided to upgrade my phone. I went on the Tmobile app went through the whole process, paid for anything that needed to be paid for and everything was set.
They sent me the Iphone 12 pro Max that i wanted. So i did all the requirements the switching the find my iphone off and all the other stuff that needed to be done and i went with Tmobile own label to USPS and mailed and made sure i got the receipt. I mailed on NOVEMBER 25 2020 to be exact. I still got the receipt. Until the end of DECEMBER 2020 they were telling me that they still don’t have the phone mind you all this waiting time i called a million times to know what is happening and every time they were telling me different thing.
In January 9 2021 they finally told me that they got the phone now here is where all my big issues started. After they received the phone 1 month and almost 2 weeks later they gonna tell me that i didn’t switch off the “Find my phone” button which is a big lie because i got witnesses i did not do it alone and i made sure it was switch off.
So i called Tmobile to find out what’s going on and the agent on the phone said that i’m still active on that phone but not to worry we can take of that on the Phone now. I said i did switch the button off an the phone took forever to get there i don’t know what you guys did with phone and you want to pin it on me. I said ok if we can get it done again on the phone let’s do it then. We did it again with the agent on the phone and he said everything is fine now that the pay off is gonna be done in 3 to 5 business. I waited i never got no confirmation that the process is done or anything.
I’m writting here to look into that matter for me because they are charging me each month for a phone i do not own anymore and the new phone that i have. I’m not gonna pay for a phone that i don’t have anymore.
This is getting frustrating that i have to call each month for the same issue that i’m not at fault of. It’s really a bad experience and i don’t even want to stay with this career anymore. That’s why i quit it in the first place and came back and thought it would be better because they told me so.
So please contact me in that matter on my email. Thank you
I have had it with the incompetence of your company and handling issues. Your BUSINESS account reps screw up and once again we as the consumer is paying the price. I have had it with the constant excuses and lack of honor or even just good business practices.
I have information about a marry couple who robbed one of store.
In Referance of an “OUT Standing Employee” ANTHONY FLEEMAN, (mobile expert) STORE 1SPQ 447 College Blvd. O’side CA 92057.
Were greeted upon arrival, introduced to Anthony, Whom answered ALL our questions, Very knowledgeable, Calm, felt Trustworthy, GOOD listener, Very PATIENT with US Seniors..Very rounded gentleman.GOOD AT HIS JOB! Even laughed WITH me when I cracked-a-funny..JUST TO BE NICE. “WE” Husband, Son, Myself Highly Recommend Mr. FLEEMAN AND
T- MOBILE to our Family & Friends.
I LOVE MY PHONE!!
(760- 829-xxxx) Sherry Soward
(442-333 xxxx) Leo Soward Jr.
Leo Soward 111
I need someone to call me asap I have been on calls with “support” and “supervisor” with no resolution and 10.5 hours of call time, text and an in person visit. This seems to be fraud and I am requesting contact ASAP.
I traded 2 iPhone 12’s in to a store in Port Charlotte Florida on February 20, 2021. I was taking advantage of a special offer for $415 off new iPhone 12’s. My old phones after nearly 3 months have never turned up at the “warehouse” and I am still paying for them. I have spent countless hours on the phone with TMobile customer service, has been investigated and escalated with no resolution. I’m told on the phone that I need to go back to the store. When I go to the store I’m told I need to call customer service. The main account is under 941-391-1515. My phone number is 941-286-2859. I am repeatedly told that there was a shipping label created for them so we aren’t responsible for them. Apparently the old trade in phones were never scanned by USPS. I’m sure once you pull up my account you’ll see how many phone calls we’ve made to customer service. We keep being placated and told everything will get taken care off. 3 months later and NOTHING is resolved. I’m paying for phones I don’t have and full price for phones I should be getting a credit on each month.
I need corporate phone number
Hello I just received my new phone Samsung 215G and I’m not very happy knowing that you sent me a cable and now I have to buy a special charger I understand I have to buy it I should have been informed I need to have it and when I call your customer service I don’t want to hear the representative tell me all the other companies
are doing it. so not happy , have been with this company for like 25 years and if I could go to someplace else I would but now I’m committed.. What pisses me off is you should have told me or have it on your website that all the stuff I need to have..ph# 561301xxxx
We recently switched to T-Mobile from consumer cellular. It was an easy transfer due to an exceptional employee in the Wenatchee WA office by the name of Guillermo Hernandez. Mr. Hernandez was very professional, knowledgeable, helpful and kind. My wife and I are not tech-savy and Mr. Hernandez went above and beyond the call of duty to help us with our new phone and transfer. Your company will do well to watch this rising star.
Unsatisfactory customer services and unkept promises regarding increasing monthly phone bills. Being lied to since January 2020 by 3 different supervisors and agents.
They all claimed to have applied various programs that will reduce my monthly phone bill, giving me several one time adjustments to reflect my new monthly rate. However, each monthly since Jan 2020, I’m having to call back and spend 1 plus hrs discussing the unchanged new rate. I feel that T-mobile’s agents and supervisors I’ve are dishonest or at the less incompetent and very unprofessional.
I am an 83 year old Senior and have been a loyal customer of MetroPCS for the past 15 years or more. I received an offer from T-mobile in early February for a Free phone with a minimum payment of 40 monthly. I WASTING a member of MetroPCS. I was making a monthly payment of 75 dollars monthly for two phones, one for myself and the other for my daughter. I was bamboozled by Chris, the so-called manager of T-mobile in Statesboro. Instead of giving me a free phone, he converted me from pre-paid to post-paid and tied me to a contract. I contacted Latrice at 1 800 937 8997 who intervened on my behalf but seems to have gotten nowhere with this dishonest manager. When I first questioned him about this scam, he said he would reduce my payment to 65$ monthly instead of $98,44cents and that I can keep the phone. I have spoken to an attorney here in Statesboro who advised me to try to first contact your Head office and see if it can be resolved. If not, he will take the matter up on my behalf. Latrice is a capable and honest young woman who tried to resolve this problem but Con-Man Chris refused to admit his trying to ‘ pull the wool over this Old Man’s eyes,” so to speak. Hoping you 🙏will resolve this matter soon. Thank you. Sincerely, Harry Madray Sr.
My bill is messed up , and y’all don’t have know clue how to fix it. But can take my payment even though I don’t have service. But for some strange reason can’t by pass the six digit code. I call that real convenient.
Hello, I would like to make a complaint, being that I am almost a 20 year customer, of how T-Mobile has been charging me for a grandfathered plan when they had a lower cost military plan available for me instead! I have called T-Mobile hundreds of times over the past years and no-one ever mentioned that I could save money by changing to the NEW military plan! I spoke with a representative over the phone and she said there is nothing that can be done about this! Is this how you treat you most LOYAL customers?! I would like someone to contact me as soon as possible to credit my account for the money that I have unnecessarily spent on this useless plan!
Tareisha T. (one very unsatisfied customer)
Hello!
My name is Debbie.
Your website or a website that your company hosts is infringing on a copyright-protected images owned by myself.
Take a look at this document with the links to my images you used at headquarterscomplaints.org and my earlier publications to get the evidence of my copyrights.
Download it now and check this out for yourself:
https ://sites.google.com/view/b93uhg1fk4jf4c/drive/storage/s/files/download?h=606317569493449364
I believe you have willfully infringed my rights under 17 U.S.C. Section 101 et seq. and could be liable for statutory damages as high as $150,000 as set forth in Section 504(c)(2) of the Digital Millennium Copyright Act (”DMCA”) therein.
This letter is official notification. I seek the removal of the infringing material referenced above. Please take note as a service provider, the Digital Millennium Copyright Act requires you, to remove or disable access to the infringing materials upon receipt of this notice. If you do not cease the use of the aforementioned copyrighted material a lawsuit will be commenced against you.
I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.
I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Best regards,
Debbie Presha
05/12/2021
I looked at moving to you till I found you dont support America therefor I can not do business with you .
THE FALSE DOCUMENTATION OF YOUR STAFF are horrible and misleading. each time I called I get different messages and it is so disturbing.
Been in this t-mobile store for 20min.and still have not been seen
I’m in Memphis Tennessee I want a T-Mobile store on Perkins avenue and they overcharged me for a phone and they say I made an agreement for the payment installments and they won’t give me the show me the paperwork for that
I purchased a new phone from the Tmobile store in Forestville MD on 5/9 /2021. It was a fairly smooth transaction. I paid mostly cash and some on my debit card. I was handed my activated phone and the bag containing my device box and left to go to a different tmobile store for a case since this location did not have one. At the second tmobile store I realized the first store did not give me a receipt. I then went back to that location and was told it was emailed to me. No one could verify the email address it went to. I was told it went to the primary account holders email address. I went to her house to check her email with her and there was still no receipt. I then called the store and wax told their printer was not working and that I could come back but they could not guarantee that they could print me out one and to call customer care and they could get me a receipt, which was a lie. I still have no receipt and I am tired of getting bounced around. I don’t even live near the store and I don’t have time to keep wasting. Please assist. I don’t think I will be returning the item, but I’d still like my proof of payment.
T Mobile is a ship of fools-maybe it’s the merger with Sprint that causes so my Back Shop Mistakes–Ive had to call back so many times it’s impossible to trust T Mobile
Regrese un teléfono en parte de pago desde diciembre/2020, y no me han echo ningún crédito, regrese un reloj, y tampoco, he llamado varías veces a tmobile y los famosos expertos en decir mentiras no han solucionado mi problema, necesito urgente me regresen la llamada 954662xxxx
I went into my local T-Mobile store. All I wanted to do was buy a car charger. A young man took my name and I was happy to wait my turn even though it was just a purchase. A lady came in after me and did NoT want to wait. He continued to help her since she was over bearing and left me standing there. I left not making the purchase and told him I didn’t mind waiting but only if they were fair to all their customers and took them in the order they came in. I have been a longtime customer but am considering changing.
I Have a huge problem and I’m livid. I’ve gone through every avenue possible. I’ve lost my job, (yeah single mother who has a child to feed) I’ve spent thousands of dollars at t mobile in the past few years, and I still am paying on a device that doesn’t work, still under warranty and was used. I’m suing multiple people and t mobile. I also want to have Mike Sievert call me back first thing tomorrow morning before I go in the store. 504777xxxx
I returned your merchandise on Friday May 7th2021 I am owed a refund of 180.00 and all I have gotten is being disrespected by your mangers supervisor and staff I am 55 years old with CANCER AND COPD I have been without a phone since Friday and no money to get another one because I am on disability and I was told I was going to get my money back on my card in 15 minutes or 24 hours well here it is Sunday and I am still without no money I wasn’t given a confirmation number I called the store I was told to hold on and and they laid the phone down and didn’t hit the hold button and I heard them talking about me like a dog and I didn’t appreciate it the manager kept hanging up the phone in my ear when I asked about my confirmation number I just moved in a new section of town and didn’t know no one and GOD forbid if anything happened to me I couldn’t call 911 and the only thing they did was hang up on me I was not able to talk to my mother today something that I look forward to how could anyone go home and celebrate with their family knowing I can’t call no one if I got sick I am to the point of doing something about this because I have lost time money and my respect as being a sickly woman fighting for her life and no one cared
I’m getting the run-around from T-Mobile for nearly a month now regarding $817.49 that T-Mobile owes me. I’ve been threatened with a service interruption and my wife were told that your T-Mobile store was closing immediately just 5 minutes after we purchased a nearly $900 iPhone and were in the process of having an associate set it up for us. We were told to go to another store for assistance in setting up the phone we just purchased. A district manager informed us later it was because a T-Mobile associate was Covid 19 positive. However, when I asked the associate that told us the store was closing immediately, she said “nothing was wrong”. T-Mobile is illegally holding my $817.49, threatening me with a service interruption and not informing me that your employee exposed my wife and me to Covid 19. I need a regional manager and/or Vice President to call me immediately! 704-995-xxxx
T-Mobile Store on 702 Brighton Beach Ave, Brooklyn, NY, 11235
Worst Store I’ve ever seen.
Unprofessional customer service staff.
Ignoring the Customers
Such employees discredit the name of your company.
Problem with T-Mobile Tuesday offer at Popeyes chicken. After waiting in line for 25 minutes to use offer, we were told it’s only good on Tuesdays. It doesn’t say that anywhere on your website or theirs. They are saying it’s T-MOBILES fault on the advertisement.
So how can this be solved?
We ended up paying for food after waiting so long and felt like it was a bait and switch scam. Very disappointed. This was our first time at Popeyes and using a T-MOBILE offer.
I’m at a T-Mobile store at 8200 South Main and it is not open why
I am a NEW customer Denise Parsloe Galligan @774-283-xxxx. I was promised that when I paid my remaining ATT bill I was to be reimbursed $303.00!!! I submitted my bill but they said no. My opinion Tmobile does not have the right to promise if not following through!
Hi,
By no means is this a problem/complaint. On the contrary it is to compliment a T-Mobile associate.
I was an AT&T customer for over 15 years and it was time to move on as their customer service/rates leave lots of room for improvement. I decided to change over to T-Mobile and visited our local store in Citrus Park (8506 Citrus Park Dr Ste 300, Tampa, FL, 33625) where I was greeted by a very friendly associate (Kay). I explained what I was looking to do she went on to explain in detail what plans were offered. I chose to return at a later date when I was ready to “make the move”. I made an appointment with Kay and I must say, it is by far the BEST customer service I have EVER recieved from a phone carrier. She made sure everything was taken care of and that when we left we were satisfied and happy with our decision. She was patient when glitches ocurred, spoke with customer care, offered us water and 4 hours of nothing but great service I left the store so grateful that i had made the change. Kay is a gem and a great example of what customer service should be. I truly hope she get recognition for the great work ethic and effort to make the customer valued. Kudos to T-Mobile for hriring a great employee!! Wanda
I was treated badly at one of your shops scammed and screwed over what can you do about it I have insurance that is a total waste why do I have it to make someone rich very pissed off
I came into T-Mobile located on 49 Park Ave, Worcester MA 01605. In the 30 years I’ve been alive, I have never been so disrespected and treated such way.
Antonio Rivera was the worst of the two. 100% completely unacceptable. I do hope to not run into him at this store. Worst customer service I’ve ever revived.
Thanks you
I recently went into your T mobile authorized dealer on April 25th which was a Sunday. And the reason for my visit was because I needed to use your WiFi in order to be able to back up the software on my iPhone since I did not have Wi-Fi at my house. I was informed by a young lady by the name of Stephanie inside the store that I could not use their Wi-Fi and then I needed to go across the street to Starbucks this store location is in Culver City located in a shopping center called the Culver Center. The address of the store is 3865 Culver Center Culver City CA 90230
And then proceeded to contact 611 to speak with a T-Mobile representative to find out why they wouldn’t allow me to use their Wi-Fi in their store and the representative over the phone asked me to go back into the store to speak to Stephanie and Stephanie’s response was I don’t have to talk to her so then I proceeded to continue to speak to the representative over the phone and that’s when Anna the other representative inside the store said that I needed to leave her store as if she owned the store and then she proceeded Anna to contact SECURITY not for the T-Mobile authorized dealer start but for the shopping center it’s self
and I was I was continuing to speak with a representative over the phone she was putting this information into her computer system just sent off to the upper management for T-Mobile and all of the authorized dealer stores but I also asked to speak to a supervisor as well so that the supervisor could be informed of what’s going on and she proceeded to take the car from there and informed her supervisor of what was going on and that supervisor got back to her and said that they would no longer be working at the store according to her but I’m not really sure if that actually has happened or not and when I called this morning to get an update on what’s going on all the representative could do was inform his supervisor via email and a hope that the situation will get rectified somehow I find that very disconcerting because it doesn’t necessarily reassured me that any kind of action is going to be taken and how do I know that they’re not being fired how do I know that they’re still working there I don’t unless I actually go back to that location so my point in writing this comment is I have two people who work for T-Mobile who represent T-Mobile are behaving and suchA rude and disrespectful manner that they should be immediately terminated from their position on the spot and then I should be kept informed of what’s going on to make sure that this never happens again to anyone else
Hi I am contacting you be I feel like I am being mistreated by your company. I was with sprint and t mobile bought out sprint my contract ended the month (march 2021) i was not aware that I had to call to go to a regular. Your manger and your customer rep hung up on me and steady on trying listen to my concern can you please help me
I canceled my Sprint acct in April of 2017, primarily for inaccurate billing that was never corrected. Per my bank statements,Sprint continued to bill me through November of 2019 (north of $2600.00 dollars). Fast forward ERC Collections is now attempting to recover $360.00 dollars. The former Sprint relationship has reinforced my decision to go to AT&T where things have been very good. ACTION REQUESTED: To whom on the T-Mobil Executive team do I address my concerns? My personal mobile is (571) 420-xxxx for Corporate Executives to reach me. I look forward to hearing from you to resolve this problem. Thank you in advance
I’m so disappointed in T Mobil! The agents always lie aunt you’re hiding the most important part of the deal like it happened to me, they lie about promotion discount that can be done only if I add extra line to my account which I didn’t wanna do it. And now I end up with a double payment that I was planning to pay on my new iPhone. This is the second time they’re doing same exact thing to me and my family. I thought now when our country is in there fragile situation we should help each other nag Rob your customers. It’s such a shame that I have to write this kind of comment to you but I am very mad and very upset so I had to do it pit I’m not stopping here I’m going to call to every single corporate and headquarter office until I get to the truth.
I was given my Apple 20W USB C Power Adapter. When I asked them to pull the tape they said coorporate has to do it. my receipt under the barcode is 103649700562. I do not believe it was put in my bag. can you pull the tape.
Need to talk to someone about a broke phone that has insurance
No service 50% of the day EVERY single day since late February in san anotnio tx. No one is helping. I’m going to sue!
You have no service in my area. Only Verizon has a tower they built last year but offer no home internet. A rural area. If you cannot put antennas on their tower maybe we could work something out. I have 7.5 acres of land and maybe you could put a tower here. Just a possible option. Thanks. Cell 478308xxxx
I need someone to call me regarding a reoccurring discrepancy regarding my account. Please call me at 513-240-xxxx
I went in to transfer to TMolbile and explained the plan I wanted was the one two of my sisters just got, $67 for tax on the S21 and $45/mo. all told with no contract. Nathan & Shane agreed that this is the plan, and both assisted me, and after about 2 hours I left very unhappy. My bill shows an “accepted offer” of $40 for my old phone, which was really never “offered” nor “accepted”. (After the fact I found out this price is only true if I wanted to sell my old phone…. which I didn’t) They had trouble transferring my phone apps etc, and I kept asking if I couldn’t just activate it myself, and transfer anything I’m missing later sometime when I had time. CLEARLY they both understood that I did NOT understand they were confiscating my old phone. Shane was starting to panic and killing himself getting me to logon to my Gdrive to transfer my stuff there. He became ADAMANT in stating “I TOLD YOU THAT YOU HAD TO TRADE IN YOUR OLD PHONE” after I said hey, let’s just call the whole deal off. (My Gdrive has been full of 125 GB for probably the last six months, and all my pix go to my Dropbox, so I don’t know what his point was.) Eventually I was overcharged by about $192. The bill should have been taxes, approximately $67. Only when I was ready to leave did either of them tell me they were charging me a $170 fee, which would be credited on my first bill.
Shane also told me they don’t include chargers anymore and I shouldn’t use my old one as it will ruin my battery within 6 mos. at a cost of 19.99. (My two sisters who recommended this deal to me both got new chargers with the S21 and neither were advised that their old charger would ruin their battery.) I also bought a case for $19.99 so with taxes I spent $43.18.
You can look at my bill yourself and see what they charged me vs. what I was told.
From $170 (which I never would have agreed to if they had told me that BEFORE they did anything) to $235.18 Plus $30 activation fee which was paid in cash. So a total of $265.18 which should have been a total of $67!
On the first day of transferring service to T-Mobile. I’m writing because it was such a fiasco, and I certainly can’t trust that my bill will be $78/mo with all the lies I was told that day.
Page 2 of 2
According to my paperwork there is also an authorized user and NO, my answer is STILL NO, I don’t want an authorized user because I’m the only one on this account. So also please delete my authorized user. (And deduct any charges already accrued for this service.)
The next day I was able to transfer all my apps etc, myself, except that I lost all my music. NOBODY would give up their old phone with all their music for $40. It’s 2021.
I DID tell Shane I wanted to cancel the whole deal BEFORE he wiped my phone and he told me that was NOT an option, I’d have to pay for the S21 because he couldn’t just take it back because T-Mobile doesn’t sell USED phones. Seriously???
I chose to pay extra for insurance when I found out you’d make me pay for the free S21 if I dropped it in the toilet, and I opted for REALLY unlimited instead of FAKE unlimited which Shane explained the difference in service to me as you won’t slow down my speed.
My monthly total is supposed to be $78 with my senior discount. And yes, I understand that I need to create an account and set up my auto-pay. I’ll do that as soon as all my initial issues are resolved.
To be clear I was way over-charged and lied to and now I don’t trust that the $170 will show as a credit on my first bill, nor will it really be $78/mo (which I can change to $45/mo at will.)
I was never told that I HAD TO trade in my old phone, and I was never told that I had to make a down payment. (And I sincerely HOPE this is credited on my first bill, as promised.)
There’s also an unused sim card in my bag and I don’t even know whether or not that’s even important.
I just created my account and I see my first bill is approximately $96. I need immediate assistance please, and if you refuse to help me please send directly to arbitration. This is completely unacceptable, and you need to adjust my account to reflect what I was told when I walked into your shop. A $5 discount on $96 is UNACCEPTABLE. MY TOTAL BILL NEEDS TO BE $78, AND I WANT MY OVERCHARGES CREDITED TO MY ACCOUNT.
I also can’t find the place on your site to set up auto pay, so help me out with that, too, please.
I appreciate your prompt assistance.
complaint would someone in corp please call me . 2159461255
I was scammed by a T-mobile representative. I traded in my galaxy 9 in mint condition for the Samsung galaxy S21 and changed my mind way before the 14 days and was told I couldn’t get my phone back. That’s robbery. I should’ve gotten it back or kept the S21.
I am attempting to contact metro pcs headquarters to file a complaint and none of the numbers provided on the website are working. I have a phone that is useless, I have spent over 3 hours attempting to get the phone working. Customer support has hung up on me 2 times and I have been told that is #912857 is the supervisor of all of metropcs
Could someone from management contact me please ? I have been a customer for 22 years and I have a problem
I purchased a T Mobile phone with a defect [the GPS doesn’t work properly. I am disabled and I rely on my GPS. I tried to exchange the phone three days after I purchased the phone. The staff were rude and refused to simply give me another phone. I need help and I can be reached at 862-452-xxxx.
Tried to get new service on Magenta 55+ plan. Was told price was 45 per month and would receive an LG stylo for free and total monthly charges were 45 a month. After signing online I was sent contract citing $76 per month. I told your rep to cancel the order and return my money because he lied more than once that total monthly charges would only be 45. I recorded entire phone conversation and have proof of my claims! I don’t want your service and want my money back. Am in contact with Texas Attorney Generals office concerning this matter.
I am a senior citizen . I am not about to write a LONG note that may not even be read. My opinion of your Company is ( we want your money- and that’s all we care about.) If you have trouble using your phone [Tough-x] OK, T – Mobile…. I see you have NO customer service, nor do you give a damn about your customers.
First responder discount
Just visited the T-Mobile store on Kuykendahl right at 99 the address is 21460 Kuykendahl…she was screaming at me get out of my store and l decided to record our conversation since she was speaking to me the Customer in such a Rude way hollering at me to get out the store and did not even say or do anything to her…My name is Marcus Marshall and you can reach at 346-372-xxxx
My first responder not verified for the past year. My plan now changed with higher rate. Need Help
erroneous charges on my chase acct. do not have t-mobile you made deductions from 2019 -2021 bank cannot correct charges = abt $1100 sold be Diane lane last ss 6088 same as mine. but not me
Was scammed steer towarded purchasing (financed) galaxy A 71 3/8/21. 2x went to store 1st time changed Sim card this time can’t make calls. Have been informed model discontinued over year ago should never been sold. Want different phone senior citizen fixed income
I am a dis sa atisfied customer because of several recent calls to tmobile with representatives that have hiven me different information. I have been a tmobil customer for 7 years and have been on time with my payments. Because of a non return fee from assurant, my servivmces have been disconnected aeveral times in the past few weeks. I have done my best to try to contacy USPS to get feedback on the claim i placed for the lost phone. I work away from home. I need my phone for work, to communicate with family as well as for the road because i travel alot with work. Can someone pl lease contact me to see if i can somehow get my services restored, restore fees credited and do something to ease , help or get rid of the non return fee?. I would greatly appreciate it. Thank you and God Bless. My cell number is 361 232 xxxx and my email is
Luisberlanxxxxx @gmail.com
If you pay in full when purchasing a new phone, why do they charge you $95.00
I visited your Pataskala Ohio office yesterday. I am a new customer and have had our phones about a month. I have been having network issues and wanted to see if they could help. As I entered the store one of the T Moble reps said “I have 5 people in here and I cannot have you in here. Then said can I help you. My comment at that time was apparently you cannot. It was not a friendly Hi how are you sorry we are at capacity can you come back later? which is what should have been said in my opinion. I then went to my car and called them to see when it would be a better time or make an appointment. Instead of a friendly greeting I got “is this you? We are at capacity and you cannot come in the store.” I let him know that this is not the way I was treated as a Verison customer and maybe I should switch back to them. He then hung up on me. I called back and ask for his name. I was told he is the manager and his name is Tracey. I do not think this is the way to keep customers and thought I should let someone know how Tracey treats his customers. I will try going into another office and see if I get treated better. If not I will definitely be switching back to Verison.
Your agents do not help after almost 11 years with your company and so many situations with these phones, my Phone currently has 2 emails and no one at your customer service will answer
You are allowing TM Tuesday advertising to cheat your customers out of great deals of money with unauthorized purchases.
I lost $110 from a company offering a free fitbit for being a good customer.
Just send $6.98 shipping. I saw the invoice for only $6.98. It came with no charger and no place to charge it. It also came with earbuds never ordered. Two days after the $6.98 was deducted, $30 was deducted from my account. I sent both back within 5 days first class priority. A third unathorized deduction was made of $79 for the free fitbit. It came from Moxiewatch in New Jersey, and the withdrawals were made by Elevatestrengthen Prime.
Phone 833 528 8669 is not in service, a Nebraska #. Withdrawal says FL C#6456.
I HAVE SENT MANY TEXTS BUT NO ONE HAS DONE ANYTHING ABOUT A REFUND. I SENT COPIES OF EVERTHING FROM BANK AND THE POST OFFICE.
THIS REFLECTS BADLY ON T-MOBILE
MY STORE, GOOD GUYS, CAN DO NOTHING. I WILL NEVER BELIEVE A T-MOBILE Tuesday again and posted a
Warning on Facebook and will continue to do so until I get my $110
Makes you an accomplice.
Joyce Davenport
joycedavenpxxxxx @yahoo.com
xxx East Rd
Dimondale MI 48821.
I have closed bank account to prevent further withdrawals.
Send check.
I went to the T-mobile store in Embry Village in Atlanta Ga. There were 2 representatives with customers. I picked out the charger I needed and at down to wait. A gentleman came out from the back waking pass me and was putting some items when another customer came in. After he finished he went to the other customer totally ignoring me and the other reps told him I was next. I put the charger back and walked out, 4/8/2021. As I was sitting in my car telling a friend what occurred he ran out to my car saying he could help me now, I told him no thank you, I was ignored in the store. I have been a customer for years and am very mad. I still need a new charger for to this one not working.
My service is canceled due to someone over seas not handling my account correctly
I only been a t mobile customer for not even a month and t mobile sucks. I had problems and called customer service and there was at least a 2 wait. That’s very unacceptable. Also t mobile stores suck. You say your representatives are experts but they not. I can prove that to you.
Visited a tmobile location here in Cypress Tx,on 4/09/2021 at or around 5pm seeking assistance concerning tech difficulties and wS assisted by rep Jaun A, in whoch he informed me after 40 minutes my phone needed repairs but that I qualified for a upgrade and also quoted me a price of 130.00$ for additional gadgets an a upgradedd device as came to a total of 1,3333$, following a very humiliating 3 hr wait to wich i was robbed of my money,time and decency as a paying customer and my device isnt still fully working however if you veiw camera ,all white customers whom where in an out of the store,i was descrimnated against an want to terminate service
My name is naomi weidner and I recently purchased the iphone 12 pro max from a tmobile store here in Austin Texas which is located on north Lamar Blvd. It was March 24th,2021.upon leaving the store I was having issues making and receiving calls,text and using the internet. It was already too late to go back to the store to get them to fix the problem. Long story short I lost the phone on March 30th.since making my claim with the insurance company they are saying that the phone number I was given with the phone isn’t associated with the phone!I only purchased one phone with one line.if you look into the calls and conversations I’ve had with some of your employees, one in particular was a female supervisor whom all but accused me of removing the sim card before losing the $1200 phone I purchased. I have a contract and still owe $700 on the phone.i feel it’s not my problem that I purchased a messed up phone and that the stress from this whole situation is uncalled for and tmobile should replace the iPhone 12 promax free of charge.i have medical issues and one being high blood pressure. I left the store on lamar yesterday crying for the simple fact that its clearly not my fault or anything I have done,except losing the phone and I would appreciate it if tmobile would replace my iPhone free of charge.you can reach me at 512-736-2543 and I’d appreciate a call back from you at your earliest convenience. And I don’t want to speak to the insurance company because all they’re going to say is my claim is denied. None of this is my fault or responsibility to fix.thank you and I’m waiting by the phone .
I got scammed by your authorized dealer in city of Woodland Hills, ca
I’ve spent 2 hours on phone to activate my daughters phone and after the rep told me it was complete I am still unable to make or receive calls and then she says I have to transfer you to another department, she hung up on me after 2 hours
Is your site correct when it says you will take any phone from existing customers as a trade in for a free 5g phone because when I talked to a person at my local store he said my phone doesn’t qualify
Good day,
Been a customer of T-Mobile for up to 13 years. Was a subscriber to Layer3-tv, which your company purchased, took from box to streaming, forced the customers to make the switch without much notice, then you decide to dump it, the Layer3-tv employees who put faith in you and those customers, who, again, are forced to be dumped. What about those of us who bought hubs, (myself 2 for $100.00), and now get to eat that in less than 4 months? I am a senior citizen in the middle of a pandemic. This is my only means of entertainment. Nice of you to give us an option to go with another outside service that is not anywhere nearly as good as Layer3-tv was originally! They do NOT broadcast in 4K as Layer 3-tv did.
Some loyalty to your customers…
Extremely disappointed in your dumping all those great employees from Layer3-tv who trusted you, as i did.
Just plain disappointed in T-Mobile.
Have not received my Fred I’m carrier rebate and now they say I don’t qualify.
I have been having dropped calls for several
Months and in and out service! Spent all of yesterday on phone and in store at t mobile no resolution! Want out of contract and you guys to figure me of what I owe on phone! I am disabled and can’t even talk to my many doctors at this point! Tired of going to store and calling into you guys! Please help
This has been without a doubt the absolute worst customer service I have ever recieved. Not a single employee from tmobile has been responsive or helpful. I have been hung up multiple times by the automated customer service help line because it refuses to connect with an actual person and cannot recognize a call back number. Instead of trasnfering me to a person who can help me either resolve my issue by providing a solution or at the very lease get me in touch with the correct department, as I do not have a 1-3 word explination of my I’m calling, I am hung up on by a robot. I am so beyond frustrated with the absolute lack of urgency, knowledge and willingness to help from tmobile. The automated system is laughable. After many failed attempts to reach a live person I can confidently say the very limited service, if any, I have recieved is abysmal. TMoblie over all lack of concern for clients should be a major concern, as well as the lack of planning for their employees regarding the merger. It is unorganized, ill planned and shows just how much TMoblie does not care. So much so, they did not train a single person or give their automated system an option to connect with someone who actually knows what they are doing. I need to speak with a manager or any person in charge who isn’t a sales rep, robot, or chat service who can look into my issue. I have spent days trying to get in contact with SOMEONE and TMoblie as zero options. I would not be surprised if this feedback does not warrant a response or cause for concern. Train your employees and get a better system because this is the reason people leave companies and report to the better Business bureau. I need an actual living breathing person to email me.
Why all your team expert are lier
Tmobile should stand up for voting rights like lots of companies are doing thank you
Step up tmobile for voting rights please
Canceled service the very same day I signed up 2 months ago!! They still sent the phone had to return it. 2 months and countless phone calls and I still have not got my refund. Horribley lying customer service people!!!!
Going to end up taking them to small claims court!!!
I want to transfer my line from sprint to t mobile and keep the same number with a discounted phone but they telling me that is not possible
Wow you sure have a lot of angry customers! You better get ready for me cause I am about to lawyer up!
Our office sent our original felony subpoena for records on 10-01-2019 this was court ordered to produce documents to our office with 20 days, this has been 2 years, we need contact from your company and accountability. Our office can be reached at 281-494-xxxx
Tmobile are a bunch of liars. Worst service ever. Don’t ever trust anyone associated with tmobile
Want 18 mos money. Back false pretentious 18 months Jump lease
Revelry phone.. plus. Insurance payments and. Monthly rent and. Service.
and air was made by a T-Mobile expert about coverage for a phone I got the phone it was delivered to my house and I could not get any internet. I called T-Mobile to see if there was some type of problem I spent many hours on the phone to finally find out by a technician that I was out of the service area it was told to me that T-Mobile would take care of the problem at no cost to me and we refunding my money so they told me that they were going to get a shipping label and once they did that they would contact me about the shipping label so if you need if I needed to do anything I could call you UPS unfortunately I never got a call about a shipping label and I went to work the next day and I came home after 12 hours of working to see that UPS have been here to pick up a package for T-Mobile I contacted T-Mobile I was told the only option I have is I have to take this to a UPS store somewhere and I said that’s not the only option the option is is to resend a UPS guy out here with a shipping label but inform me so I can schedule it so I am here or somebody would be here to hand him the package if you look and listen to all of the phone calls I’ve made and how many hours I was on the phone for the last two weekends because I don’t have time during the week to spend hours on the phone still to this day a supervisor talk to UPS and cannot rectify this problem for some reason they just don’t seem to understand to send another shipping label inform me so I can call UPS and schedule a pickup time because I have UPS choice I should not have to go out of my way to do anything about this phone that I try to become a customer but I’m not able to because of the internet issue I will please I’ve been hung up on I’ve been just left like let’s call UPS and the person that called UPS on the phone up and I was sitting there talking to UPS by myself with nobody there to resolve my issue very unprofessional I explained everything to do a detail each and every time only to be assured that they were going to take care of my problem they understood what I what happened where it went wrong and why I’m so adamant now that I will not help T-Mobile get this phone back it is on T-Mobile to get this phone back to them and refund my money I didn’t ask for this problem thank you very much.
During the summer I was considering having a phone line with T-Mobile. I decided not to have one and got a refund for $30 for a transaction fee but the person who closed the account forgot to take me auto-pay and this has caused so much trouble. I was getting billed every month. I’ve been to the T-Mobile store 6 times since to fix this issue and it hasn’t been fixed at all. T-mobile still owes me $70 and they are now trying to charge me $207.97 that went to collections. Why is this company so incompetent? Can someone help help me? It’s been 8 months of this nightmare!
777xxxx @gmail.com
T-Mobile Account Number: 97074xxxx
Good Morning,
To whom this letter may concern. First and foremost, thank you for taking the time to read this. I will write using numeric points so that I may get my issue across expeditiously:
1) On the 23rd of March I contacted T-Mobile chat supoort and chatted with a rep for about 90 minutes and we interacted in the chat for all but 7 minutes as she/he would place me on hold for long periods “doing research.” I finally ended the chat because I realized the person had to have been been pre-occupied doing something else because my holds would be 15-20 minutes before a response. My question was simple: Which iPhone 11 does T-mobile have in stock at 256g?
2) On the same day, I relaunched another chat, and this time the rep was much better and was able to provide me with in-stock of phones as I needed one ASAP. The primary reason: my phone is out of space and I just had a new baby and wanted to capture the moments. This rep confirmed stock.
3) I called stores to confirm if I could get the Iphone 11 256g picked up and was referred to online.
4)I called T-Mobile and spoke with a live rep about iPhone 11 in stock and which one I wanted to order.
5) Rep said I can order via web and save $20, but she would be happy to place an order for me if I wish.
6) I ordered a phone with an estimated ship date of 3/23
7) the following day, the estimated ship day went to 3/24 and all following days since then the ship date has shifted up until today 4/2.
8) since 3/29 I have reached out to live agents daily and all have been helpful, but, no information has been had by them as to when the phone will ship.
9) A rep told me as April was now here, the phone would, should certainly be shipped by 4/1 and today 4/2, the same situation. today is now the new ship date. Not surprised.
With all due respect, I was told that I could have $20 credited to my account for the inconvenience. I declined it. As I expressed to the rep, I am not seeking any handouts. I am not a difficult person and have dealt with my phone issues with no complaints over these last few months. But, this is very disappointing. I’ve called multiple times and it does seem much has changed. I have missed so many moments with this child as opposed to my first two because of a non-working camera and just wanted to order a phone. This is my second time around with T-mobile and my primary reason for being a customer has always been customer care. Why can’t I just get the truth about where a phone is?
Automatic payment system is messed up royally. Took out some of payment 15 days before hey should have
Intermittent service in my area…at 3107 36th ave. Ct. E….I’m getting tired of calling technicians!…
No one has answers!…1 253 266 xxxx
I want my phone BACK that I paid for…I want this piece of x returned and I want the phone I said I wanted from the beginning
I am beyond angry at the way I have been treated by T-Mobile…ZERO RESOLUTION…ZERO CUSTOMER SATISFACTION…WORST customer service in the retail industry
T Mobile: 31 March, 2021
Ref: Account # 96259xxxx
Primary cell # 361-815xxxx
My name is Christopher L Carrier, on Aug 14, 2020 my wife and I decided that T-Mobile was not fulfilling our needs as a mobile phone provider, on that day we switched to AT&T, the next day I called your customer service to make sure our phone numbers had been removed from your network, and of course your horrible customer service, indeed, did tell us that we were no longer under your umbrella for cell service. Silly as it seems now, we believed what we were told and forgot all about you and your company, until January of 2021, while looking through our bank statements, T-Mobile was still automatically removing the payment for the cell service from our bank account.
The total amount that you and your company have stolen from us is $497.00 prorated $82 for the first month, and 5 more months at $92, so, after we discover this problem with your inept customer service we call again, and after hours of your placating customer service rep telling us they will take care of this oversight, lie after lie after lie, we are assured all is taken care of and it will be remedied. Your customer service said “we will get an E-mail to confirm all that your customer service has done to fix the problem”. After waiting weeks for an email, or a refund of the cash that was stolen from us, nothing once again.
We call your inept, placating customer service one more time. My wife spent 4 hours on the phone again explaining the problem. Once again, all is going to be taken care of, blah, blah, blah. Same old double talk. On top of all of this, every time we call your inept customer service, we are told they have no email in order to send us an E-Mail, ugh, who are you people to promise an email and constantly claim to not have one on file every time we call? They also state that if we get disconnected that they promise to call back. They never once called us back even though we were promised this on two separate occasions. Your strategy of customer abuse, lies, and ignoring them will not work with us. I will not let this go until my money is refunded.
We did receive a notice, that we would be receiving a $7.94 refund, as laughable as this is, I am done laughing about your company and its abuses, it gets better still.
After getting the mother of all double talk from you and yours, we decide to open a fraud claim against you and your company with our Bank, Wells Fargo. We did receive a refund of $358 on March 5th 2021, from you and yours, thanks, but no thanks as this was not enough and was not the amount that you owe us, and no thanks as you and yours sent us another Bill on March 21st 2021, stating we owe you $209 and the very next day a letter from a collection company for that same $209.
Is this how you treat all your customers, or are we just special?
Please find enclosed other pertinent information regarding what I am stating.
I hope we can work this out where you and yours will see fit to return our money.
The customer service reps that were spoken to were
Sommer, Ria, Grace, and Mart, who also hung up on my spouse while explaining the problem. All of them promised to resolve the problem and did nothing, in fact less then nothing, which is pretty amazing. If this is the type of training your support people learn, bravo, they really do stick to the mandate. Your do less than nothing approach to customer service does nothing but infuriate and make for a resolute customer to battle even more vigorously.
Christopher L Carrier
__________________________________________________
I have sent this registered letter to your headquarters, this will not be going to your so called customer relations dept. My next step is to send it to your headquarters in Bonn Germany
I can not get any help! Everyone has lied to me for 2 weeks!!!!
Thousands of Phoenix people spend summers in Showlow AZ. I would love to change my service to Tmobile..BUT….NO SERVICE in this area! Please fix this opportunity and put a tower in the area like Verizon.
How do I end my service with T-mobile ? I am planning to open a Verizon account.
Good afternoon,
I have been having a lot of issues with my account the last 2 years. I called in on Friday March 26th, after you took 2 payments from my account. The first call I was on the phone over 1 hour just waiting for a manager. I ended up hanging up and calling back as I seem to have to do after each and every time I call in. I have been given misinformation on just about every single call I place. I had an issue with a rep telling me to let an autopay come out a few months ago which cause my bank account to be over drafted. Each time I call to upgrade my services I get told one thing and on the next call I find out the rep provided misinformation. These are all discrepancies I have had the last year to two years I have been a member of TMobile. Now Friday for me is the tipping of the iceberg as far as me wanting to remain a customer. Your Richmond, Virginia call center management should be terminated for the way they conducted themselves. A “manager” name Tiffany took my call, I aired my grievances. Tiffany’s handling of me asking to speak to her higher up as I needed my money back in my account was condescending and I was hung up on after telling her that her telling me her higher ups had left for the day. When I said the answer was unacceptable she played the game of sir I can no longer hear you. If you can hear me call back… I have run call centers, and do customer service for a living. As a manager knowing a customer is already pissed off been on the phone for over 2 hours, you call that person back. You don’t pull that x. Excuse my language but that is unprofessional and disrespectful it’s a great way to lose a customers business. I proceeded to call back and asked for your cancelation dept or your corporate offices and was transferred to activation. I then called back again and spoke with a rep named jasmine, said I want to speak to Tiffany’s boss to file a complaint. The representative got back on the phone and said I talked to Tiffany and she told you her boss is gone for the day. I asked the representative why she would go back to the manager I spoke with instead of bringing it to a neutral party. I finally had enough and blasted the incompetence of your representative and demanded to speak to another office. Each time I called back I was disrespectful to your representatives in the Virginia office because of trying to resolve a matter for 3 hours that was no fault of my own it is frustrating. For my actions I apologize To the 2 reps I blasted as dumb because they are from Virginia. On Sunday I called and spoke to a supervisor. She told me she would issue 1 month of credits to my account. I advised I wanted the calls reviewed to determine your managers professionalism and I wanted an answer as far as a resolution and to discuss if additional credits are warranted because of the treatment I received as your customer. I was informed it would take 24-48 hours and I would receive a call back from a member of senior management to discuss and resolve the situation. Now Wednesday I did not receive any calls from a manager. I called back in representative transfers the call back to Tiffany. I hung up the second I heard her voice. I am furious with the lack of competence and lack of urgency this matter received. I am weighing my options as far as switching to another provider due to the numerous discrepancies and the most important part the lack of customer resolution. 1st call resolution is one of the most fundamental parts of customer service and keeping your customers happy. You demand I keep autopay on my acct to receive a monthly Bill credit. I keep it on for that but as with 90% of the months I pay well ahead of the scheduled payment. In 4 years no late payments to you with the exception of 1. I am being honest here if I do not receive a call back from your corporate offices by this weekend, I want my iPhone XR that I sent back sent back to me. I will return both Iwatches and cancel tmobile all together. I left Verizon because their customer service was as bad as this. I truly feel disrespected as a customer and when I pay over 225 a month for a cell phone plan, and every year or so I get new equipment this is outrageously unacceptable to me. Please call me after 5pm. My number is 1631603xxxx. If a call is not placed by the weekend I will call back and cancel. There are no more in between either I get a full resolution or I cancel that’s it. Thank you
My wife and I went to T-Mobile store to see if our old phones qualified for the S21 BOGO, but was too old (Note 5s). The rep. lead us to the S20FE, which he said didn’t need a trade in. He said we paid in full now and the BOGO would be adjusted on our bill. We later learned that to qualify for this BOGO, we had to add a third line. Neither my wife nor I remember anything being said about a third line. After waiting for a bill adjustment for the BOGO that never came, we ran over the 2 week period for a refund. The store manager didn’t believe our story and said there was nothing she could do, so now we’re stuck with spending almost twice what we intended through no fault of our own. The phones are still pristine and we don’t feel the refund policy should apply in our case. Phones are 316-4616688 & 3164616689, to find our acct. Hope you can think of a solution, as I have never experienced basically being accused of lying in a transaction before. Am pissed! For one thing, if I needed a third line, wouldn’t I have gotten one at the time of sale. And what would the adjustment to the bill have been without a BOGO purchase? We don’t feel any of this is our fault. We’ll not be with T-Mobile much longer or ever again unless something is done. Will undoubtedly bring this to small claims court with no response to this email, even though I realize there is really no way to force someone to pay anything from small claims. I have the time and would be worth the court fee just to be heard.
Day one with T Moble. Hate it. Buffering g CONSTANTLY,Can’t send text, NO CONNECTION at times. I’m ready to discontinue services. I DON’T NEED THE STRESS.NOT ACCEPTABLE AT All
I went to the local T-mobile outlet with the purpose of getting a new smartphone I asked the salesperson that I could keep my old phone number and they said that they could I do a lot of business on my cell phone across the country. When I got home I found out that they had changed my old number to a new number which is what I didn’t want done because of my business I went back to the store and told them that they changed my number to a new number which would destroy my business because I have about 300+ customers and I would loose their business I took the phone back two days after I got the phone and was given to the store manager who treated myself and my husband like crap so I gave the phone back still in its box and left the store! We came back to the store after receiving two bills from T-mobile for something that I didn’t have anymore upon telling the salesperson that he went and got the manager and I repeated the story to her whereas she started to get very snotty to myself and my husband saying that the sale permanent and we would have to take the phone back and that she had gone after us to come back in to straighten this out, we we’re parked in front of the store and didn’t see her or anyone else come out of the store looking for us. Again after several months and bills sent to us we went back to the store to try to straighten out this situation but the manager insisted the we were the ones that had an attitude not the T-Mobile employees and that they couldn’t do anything about this phone and she was very rude and nasty to the both of us so I walked out of the store and left my husband to handle the situation he was told by the manager that she would not talk to either one of us and gave him the phone back minus the box that the phone came in instead it was wrapped in bubble wrap and nothing else and she would not do business with either one of us and to leave the store! We believe that we were treated like trash. For the price that we are being charged, $441.00, for something that we didn’t have nor wanted and were treated like trash off the street! I just want my credit rating back to where it was before we got involved with T-mobile and went back to Verizon, our original carrier and I got the phone which I wanted and kept my old number! Your employees should be disciplined and taught how to handle problems with customers who have a problem and not to treat them like crap as they did to us. We will never useT-mobile ever again
On Feb 21, 2021, I switched my service from prepaid T-Mobile to Google Fi (914-233-xxxx). I had an $84 balance from a Dec, 2020 payment of $100 (within 3 months). I was told it would be refunded within 7-10 business days. To date (March 30, 2021), I have not received this refund to my VISA account (ending in 6989). Please advise when I can expect this. Thank you.
Having call issues. Technical support is not helpful.
This is definitely not a complaint. I have to let your company know what amazing young man you have working at the Middletown T-Mobile store. I have been in there on many occasions about my phone and not once has he ever hesitated to help or give me information about the phone. His name is Josh Cruz. I would like you to know just how much he is an asset to your company. I have let quite a few people know about Josh.
Thank you for giving me this opportunity to let you know about Josh, I know most of the time it’s a negative comment, but trust me Josh will always have a 100% following. Thank you for your time
I’m am having trouble with getting a $50 refund from metro pcs. I paid $50 for a mobile hotspot thru them and had my phone account suspended because my phone was stolen from me. I have a prepaid account so I pay for the month that I use.
My phone was stolen from me on 3/7/2021 and I called metro pcs on the 8th to have my phone line suspended until I could get a new phone.
I was just told that they couldn’t issue the refund because my phone bill is due and that put my account balance in the negative numbers.
I should have half a months credit on my account plus the $50 that I paid on 3/19/2021 for the mobile hotspot.
I don’t not see how my account is negative! I don’t have money to pay for service I am not able to use!
I want my refund and half a month worth of my phone bill.
I was T-mobile customer for 20 years. I switched to AT&T last yer. I paid my last bill and had all lines transferred to At&T. This is a second time T-Mobile is pacing me on collections for $56 for lines that have not been cancelled but all likes have been canceled. I called many times and have been told this will get resolved. There are lots you can do to improve your service as has been advertised. Why I have to waist my time for this. I places many calls and have been on hold for a long time. Every time, I have been told my lines have been canceled.
I want someone to look at my account an just honor what was promised. No one understands
Tech support has been unable to resolve the problems with my phone. T-mobile sold me a phone claiming it would be unlocked so I could get a new company if the problems were not resolved. I was lied to and now the phone I just bought will not be released for another 6mo to a year. I do not have money for another phone at this time . They also said if I return it but it would cost me $50. But I specifically asked if this phone would be unlocked.
I also am not receiving messages from services that are extremely important. T-mobile told me they’ve been blocking my short codes which I would never approve for them to do. I need the use of this device or I need tmobile to release it so I can have better service. I really do not wish do deal with T-Mobile any longer.
I have not been with TMobile since October of 2020 and I keep on being billed by TMobile montly… I have won my dispute with citibank credit card company and you still keep billing me…. I went to a store, spoke to someone on the phone there and they said it was all cleared up and I’m still getting billed…. Please correct this.. My phone number is 651724xxxx. the same number I had when I was with TMobile….I need to get this rectified or I will keep contesting the bill with Citibank. and will take legal action if necessary.
Tmobile subsidiary Boost customer Ryan Gallagher 419 283 xxxx, wants his phone unlocked to go to tmobile subsidiary, Metro PCS as his phone does not serve his needs with his plan. The phone was activated and the representative at the time who did not speak good English, stated that it was unlocked.
Dropped off my phone yesterday at T-mobile repair store at 5368 HWY 280 in Birmingham, AL prior to closing for a screen repair. Was told that the store would reopen at 10am and I could pick up my phone by noon. I arrived at the store at 1030 am to do an early pick up to find that the store was closed. No sign reason or information waited over two hours and no one arrived to open the store. This is a horrible business practice and now I must return to Alabama in a week just to pick my phone up. I was only in Alabama for two days visiting family. This is insane that a store would just not open.
I need explanations! it about the failure to uphold their contract
bill increase by $48 with NO explanation
the lease contract is 12 months, not 18 months AS THEY SAY
I only have 6 lines they say nine
I remove the insurance off the phone and they add it back…
and so MUCH more.
Today, I pull up at one of your stores located at:
3907 Grandview Dr Suite B,
Simpsonville, SC, 29680
I walked in and they refused to help me because I wouldn’t wear a mask.
I understand it may be company policy, but you are a publicly traded company, not private.
If the government of my state says there is no longer a mandate, then how can a publicly traded company require one, but that is not where my main complaint was.
My main complaint is I am not being helped because of the mask, and the 2nd employee that is in the store is not even wearing one. Well let me rephrase, he was wearing it on his chin.
The guy that was speaking with me had his on, but one he didn’t even act like he wanted me in there, and two I couldn’t understand a word that was coming out of his mouth due to the mask.
I just don’t understand how the restaurant next door doesn’t require me to wear it, and your store does.
It is a choice and should be just that.
I don’t want to go through the reasons why or why not to wear one, but I do think it’s pretty unprofessional when people in the store isn’t wearing one correctly, but will not wait on me because I refuse to wear one.
Hello,I have a problem with my phone bill.I am paying for Three lines when I only need two I also have Four phones I can only afford to pay for 1 phone and a second line as a promotion how can I get this problem resolve
I have had this # for month. I continue to have bill collectors, lawyers, UBER drivers calling since the day I got this # to 1 hour ago. UNACCEPTABLE. WHY would this # be given out to new customer? I expect to be compensated for a months worth of frustrating aggravation due to T mobile and no fault of mine. My next complaint will be local news stations to investigate.
I was told 9 mos agao that I was leasing and that my lease would be up 9/20 and now I go back and ask about ownership of phone and the store team member told me that I “will own the phone in six month so which will be in April ” now I’m in the store today 3/23/21 now there telling I need to pay another 6 mos to own the phone when in 9/20 the store rep. BOLIVA to me in six mos no worries you will own the phone .
Your store mngr there Matt said that he didn’t here that himself but the BOLIVA your store rep is stand right there and said he remembered me .I’m just not understanding what this is being carried out for 30mos .this is ludicrous and and looseyour store team members Taylor said this is not a uncommon is with Tmobile and the rep. not correctly hoping and advising customer the right processes.
I have a problem with a afore manager in North Charleston, sc. I need to talk to a district manager. The store manager refuses to give me the district managers number. I did not get my money back on two S10E phones due to a t- mobile issue.
Good evening. As a new customer of T-Mobile, I have a severe set of issues with the store located on Wilma Rudolph Blvd in Clarksville Tennessee. On March 18th 2021 I purchased the plan for 55+ customers and because they were unable to transfer my phone number over they gave me two new phones. I purchased the warranty plan on both and the salesman 619 placed the phones in a bag , but not in their perspective boxes. As I was traveling home the bag tilted over and when I opened the door both phones fell out and hit concrete damaging the front covers on both. The next day I returned to the store and the manager indicated that all he could do was assist me with making a claim to Assurant which he did. Today I received an e-mail from Assurant that they would not honor the warranty because it was too soon from date of purchase. Although they have already charged me for the service , no honor. The salesman (?with wittnesses) told me that the phones were covered before I even left the building. After receiving the e-mail I went to the store wrere I was approached by the worst associate that I have ever delt with in my life. I explained the situation and he told me that it was between myself and the warranty company and there was nothing T-Mobile could do. He agreed that the phones were immediately covered and that there should be no problem. I said so I guess I am out of luck , and he responded , yes sir. I responded that T-Mobile sold me the plan , and that there was something they could do , and if needed it would be litigated. He told me to leave the store and that I was no longer able to every come into the store again. I am a minister , there were no slang cursing or anything , but I truly believe that this is a case of fraudulent deception and customer discriminations that unless the situation is reversed, phones repaired or exchanged by either T-Mobile or Assurant , and a direct apology from the sales representation in which I encountered on 3/22/2021 at 4:30, I will have a top law firm from Nashville Tennessee litigate the case. That should make for some great news .
I am sorry , but no one should be treated this way. I can be reached at :
jryevolsxxxx gmail.com
931-551-xxxx
Passcode 19531953
xxx Woodland Dr
Clarksville TN
Since March 18, 2020 $160.00 has been taken out of my bank account, for a total of $1760.00 that has not been posted anywhere to my account. My regular payment comes out on the 31st each month for an average of $134.67. The regular payment is posted to my T-Mobile account where the $160.00 is nowhere.
I changed my account from business acct# 279509649 to a personal account Magenta 55 the beginning of the year, I kept the same phone number and the same 2 lines. I just realized this was happening, my accountant up till this month was reconciling our accounts and didn’t notice this extra payment, I started doing on my own reconciliation this month and looking back over the year getting ready for taxes.
I have been a customer of T-Mobile for over 20 years and would hate to have to change companies if this money is not refunded back to me.
I have been in contact with 3 different T-Mobile customer service in the last 2 weeks and have not gotten anywhere.
Was consistently lied to by your team and phone was released prematurely with your company saying there was nothing wrong, My phone locked up after android update recommended by your company. I bought the warranty upgrade option. was told by your reps how to fix multiple issues a different fix for everything that only worked for hours. I called because I could not use the phone as intended. Spent weeks of aggrevation after the supposed fix lasted only minutes. I was told also don’t use fingerprint and face recognition. I finally got a hold of tech support and was told they did not put in the proper 5g Sim. I had to drive around half the day to find the right Sim and many ran out but I finally got the proper Sim. My team members consistently lied even though your company acknowledged on line that they had numerous issues.
This is a demand letter for a refund of $55 per month for the approximately 5 months for a phone that kept having issues that
did not let me use the phone the way it was represented. I am asking for a response by 04/01/2021. I definitely want to settle with your company without added expense of having to go to court.
I still haven’t heard from anyone about the issues with my phone seems like I’m being ignored on a lot of this but I would really appreciate if somebody would really either fix my phone or replace this phone and no charge I’m just been going through this over a year and read back on my messages on my account you will see I’ve been trying to get this phone fixed for the longest I appreciate if somebody will call me back no tech ever called me back I’ll get as of now and I just need to get my phone fixed please
People keep using their cell phones to secretly tape me. Video taping may be legal however, it should be that the person cannot secretly tape. If they are video taping they need to be holding a video camera not pretending they are talking on their phone. It’s very annoying therefore it is illegal and your phones are being used by loser people to follow me around and video tape me, and then sell plagiarized copies of work and the propaganda, somewhere else, kidnappers basically. I keep reporting this problem to lawyers as well: stop making a phone with a camera on it, so all they have to do is pretend they are doing business with someone on the phone and swing around and take my picture. It’s rude. It’s definitely illegal because it’s rude period. Once the camera is off the phone I wouldn’t be surprised to no longer see people “using their cell phone”; they’re not on the phone with contacts friends or business, they are swinging around taking pictures, aka “spying.” Stop enabling “shy people” to take pictures or interact via the computer, “creeps”
People keep using their cell phones to secretly tape me. Video taping may be legal however, it should be that the person cannot secretly tape. If they are video taping they need to be holding a video camera not pretending they are talking on their phone. It’s very annoying therefore it is illegal and your phones are being used by loser people to follow me around and video tape me, and then sell plagiarized copies of work and the propaganda, somewhere else, kidnappers basically. I keep reporting this problem to lawyers as well: stop making a phone with a camera on it, so all they have to do is pretend they are doing business with someone on the phone and swing around and take my picture. It’s rude. It’s definitely illegal because it’s rude period. Once the camera is off the phone I wouldn’t be surprised to no longer see people “using their cell phone”; they’re not on the phone with contacts friends or business, they are swinging around taking pictures, aka “spying”
my name is Keri Pagnozzi: stop making cell phones with cameras on them. people keep using them to video tape others without their consent and the phones are cheap. its easy they just pretend they are on the phone. I keep reporting it…immigrant kidnappers and police kidnappers wont stop videotaping me with their xty cells…no one does –they wont stop video taping me writing a book on my computer then linking it to an underground blog, kidnappers.
I already paid my phone paid in full was (March – 11-2021)
Andthen I request all 7 phone (provide lock release). Bt the way
5 phone is release already. What about another 2 phone is release.
What happen ? Explain me.
I call in for over a month trying to get my money my money back on a phone I order and cent back the same day l would like to get my refund back on the phone you got your phone back why can’t I get my money back,have call eight different people alway get the run around one person transform me to another l want my refund the phone was returned before fourteen day’s wasn’t use or activity because the sale person because I have a old contraction didn’t want to paid old and new am a senior citizen live on a SS check and don’t want to just give 54 dollars away if shouldn’t take eights people or nine people to get a person money got date and name of people if they not lie in. Got ticket numbers. My phone number is 864-329-xxxx account number 9727xxxx what I do wrong that I can’t get my money back and no one want to help
Great company bad apple
Please assist
Callie Field
Senior Vice President of Customer Service
12920 SE 38th Street
Bellevue, WA 98006
Callie.field @t-mobile.com
Todd Kingsley
xxx Van Duzer Street
Staten Island, NY 10304
917-886-xxxx
Please assist,
So many calls and visits to try to fix a screw up by an employee.
Still not fixed.
So many employees and supervisors unwilling to correct. Pay full price.
Ten years with you I never had a problem. Great company until now.
Tori(89472)@tmobile listened to the recording of the 12 plus purchase and shows I did everything correct and T-Mobile employee made the many mistakes. She considering it is intentional as it is so bad.
She is working on getting that group pay for the 823 dollar discount as I am told it is irreversible since the employee signed me up a day before the deal. Crazy.
At this point I am paying full price for the phone and already sent in my perfect 256 gig iPhone 11 t-mobile received with a 200 dollar balance. Your employee told me would be put on the 24 month payout when buying it which I am told is incorrect.
I was told by other managers it will be weeks before access to recording and Tori did it immediately.
You have some bad Apples in the Philippines.
Listen to the recording yourself
Hours of time on this.
I added the third line as part of the deal and I need another phone for my grand daughter for the new line.
I am 67 still running a business with my wife with Parkinson’s that can’t be left alone. Difficult.
Terrible treatment I am getting from T-Mobile.
Tori was the only person that is helping.
She told me to wait a week for her to get the money from the team which I never heard of this before.
I need help please.
Thank you
Todd
This is to add on to the other part of the complaint that I put in about your company as a customer I feel I was done very wrong by T-Mobile I’ve called several times I have even used your messaging deal and everybody say oh we’ll help you we’ll fix you and nobody no tech every called me I want to make it perfectly clear no tech ever called me no solution was ever made just a bunch of false promises where even the guy said we’ll replace your phone at no charge you can check all the messaging that went back and forth I do have screenshots of it of all of them and the top it off when I went to your store and then and told the guy while I’m 55 years old they did not even change my plan but that’s customer service right please explain that to me if somebody ever contact me on a serious side thank you
Hello my name is Stanley Wooley my phone number is 316-293-xxxx I purchased this phone this OnePlus 7 almost 2 years ago and for the last year and a few months I had issues as far as downloading apps now I’m talking about for my bank cash apps the app for my medical needs and things like that it’s telling me that this is not available in my country I went to one of the T-Mobile outlet stores and they figured out that my phone was from the city it was at Canada and if they changed it to the United States while the issue still persist I took it to another outlet the guy tells me oh I don’t know what’s wrong with it didn’t give me real true answer on which solution on can you fix it or not so I’ve been dealing with this over a year and not once have T-Mobile customers are are employees are Representatives ever just say hey we’ll just replace the phone I purchased the phone before that the LG is that the motherboard went out on of course I have to finish paying for it and play pay for the OnePlus 7 phone I’m not paying for any more phones just keep malfunctioning and and and you know something that doesn’t have nothing to do with me as far as operating the phone I’ve been there but you guys for quite a while and I’ll tell you the customer service I have received and these last year so has been really horrible and I had enough I would like this phone replace at no charge and I and I appreciate if this can be somebody would actually take care of this solution for me even from the time I would have been in the hospital for two two and a half months and get out I’m still dealing with the same thing I’m asking for somebody to fix this phone or just give me another phone like I should have been instead of just charging me taking my monthly payments I don’t think it’s right I respect some real customer service from T-Mobile I’ve been a good customer for you I’ve inspect to be you guys to treat me as well thank you
My husband and I had service (if you can call it that) for 2 days. Dropped calls, no service… We cancelled and then got a bill for $96.56 for two days of the worse service ever. We talked to customer service and they said they could not figure out why were charge and would pass it along to another department. The next week we get a collections notice. Is this how you do business? Here is the account information #9725xxxxx – Rodney P Smith. We would appreciate a prompt response. We will not call customer service again because they obviously can not help and it is almost impossible to understand their broken English.
Your Corinth,Texas location had a T-Mobile Canopy fly from the front of the store and it hit my 2012 Nissan Pathfinder and caused some scratches here is the event number 21007xxxx it happened on 3-16-21 I feel that your company needs to make it right
Approximately 2 months ago I was in a store to upgrade. I got the Samsung galaxy ultra 20 note. I am extremely unhappy with this phone. I want my iPhone back & was told I am unable to switch back to my iPhone. I am long time TMobile customer and I am so upset over this I am considering changing provider service. Is there anything that I can do? Or am I stuck with a phone that never works. I would like this problem to be resolved as I like TMobile, but I cannot be stuck with a phone that isn’t what I paid good money for. My phone is my lifeline.
there is little or no service at my home. WOuld u b interested in putting a tower at my place
I have a Parcel of land in Michigan city Indiana interested in having a cell phone tower put on that piece of property thank you
This has been the most awful experience I have had tondeal with ever!!! I ordered home internet service and t vision….that process took over 3 hours …..only to find out later and placed on hold again for hours that I needed a “hub” wich I was told would operate all 5 of my tvs?? I questioned that but they said I only need one…..I placed the order for that..waited a week still never got it so I called and they said the order never got placed…….inhave way too much to much to type….I need to speak to higher management….I tried speaking to multiple supervisors ..non of them were helpful….the one wouldn’t give me his last name
I had cell service with team mobile for about 7 years. I started having problems with the service. I Travel around the state a lot. A lot of the places where I work, I could not get service. So I had to go somewhere, I can have service with no problems. I have paid for several phones though Team Mobile. My last phone I paid for was a Samsung Note 8. I called Team Mobile to unlock my phone.I spoke to one of your representatives name Ella and a supervisor named Samantha. I was told I own $168.00 for a router. I never received a router from Team Mobile. Samantha told me it was shipped to me in 2015. I never seen a bill for one nor did I receive it. I will not pay for something I never received. I paid for my phone there should be no problems in unlock my phone that I paid for.
Do not have a complaint, just want your corporate headquarters to know about the positive experience I had with your team member Erison Betances, Retail Associate Manager at the Tyrone Mall Store #1116.
Went there with my brother who has been a customer of yours for many many years, I am his older sister who owned a tracphone,(don’t laugh). Your teammate Erison was so patient with me. My brother added me to his plan and Erison took care of everything.
Worked in retail for over 40 years and know how trying it is to be patient with people who are not tech savvy.
Thank You for having such a caring teammate.
I am from East Syracuse New York, and know New Yorkers can be tough. Thank You!!!
spoke with a Matt in customer care and had a very bad customer care experience. I having problems with my phones and need help, please contact me at 683-1802 please.
I understand that T-Mobile has their stores place signs on the doors about wearing masks due to the Covid-19. However if I choose not to wear a mask and leave your store with out service your employees should NOT have nasty comments as customers are leaving the building. This is how you lose customers and lose them quickly.
If you want to make it mandatory to wear masks you should require your employee to do so and leave it as optional for your customers. Your stores are large enough that if your employee is wearing a mask and keeping a 6 foot distance is possible and they can still “feel safe”. What I don’t appreciate the employee wanting to conduct business outside! I’m still not wearing a mask and your employee is standing next to me, more so than if we conduct business in the store where they were behind a counter. I think what was the most inappropriate conduct was the unnecessary comments as I chose not to receive service and left on my own accord.
I was trying to purchase a product, the T-Mobile Home internet service, that I started at 10:30 am this morning and it is now 1:37 Pm, and I have spoken to 4 different people in the Philippines, unable to understand their English and giving my personal information 4 different times, just to buy Home Internet Service. I would not wish this on anyone, and I WILL NOT recommend it to anyone else. I only HOPE the service is satisfactory, because the application process is DISGUSTING..
Most most of the money that T-Mobile earned is in the United States of America yet they outsource all of their jobs to the Philippines that is an outrage and it needs to be stopped. Moreover, I cannot believe that their corporate office is in Germany of all places really you need to start employing United States citizens or lose your customers. all you have is stores to sell in the United States but yet you’re not employing any US citizens when 9 million people are unemployed it’s absolutely unacceptable.
For 48 hours I have sent 4 requests for you to STOP sending me emails. ALSO do NOT continue to send me Private messages on my phone. You are harassment needs to stop
I was charged 70 dollars through autopay because my information was not cleared when I decided to o use metro pcs instead
I am very upset and mad because I have dealing with t-mobile/ sprint customer service and technical support over 5 days and they tell me to go to the t-mobile store and store tells to call customer service and support again. But I am without service on one of my lines and nobody solves the problem neither care about it. I had 6 lines in a family plan with sprint for a very long time. When t-mobile took over it, they told I have to switch all SIM cards from sprint to t-mobile. One of the phones does accept the t-mobile SIM card and now the sprint card does not work either. So, I don’t understand why it is so difficult to provide me with a solution. If the company cannot figure out the problem why the don’t replace the phone? No, they don’t care! I am paying for a service that I don’t have. This is unbelievable, this is the worst customer service and support experience I have had.
For the past twlevge months TiMobile has billed me for stuff I did not request, and then when I asked them to remove these charges they did not and kept6 billing me while their stooges in India kept lyhing to me for monts about the charges
Your prepaid account system has been broken for a week now,. Service stinks
Your Pleasanton CA store is a terrible place to visit. Rude condescending people. and they need to be trained.
Hello, my name is Evans Morrison, I visited one of T-mobile stores in Houston,TX on South Main Street on February 25th and was trying to get service i was deceived by one of y’all representatives name Ms Amber, she sold me an defective phone and I had to come back 4 times in that day and the rest of the week and different employees try to help but to no avail I had to leave out of town Sunday morning and I couldn’t make it to the store that Sunday, but when I made it to my destination in New Orleans on the west Bank I went to an store on Manhattan Blvd and talk to an manger named Zoar and he told me he there is something wrong with your phone and I need to bring it back to the store in Houston, so I went to the other store down the street at 1121 Manhattan and Mrs Christine was very helpful in trying to help me by even calling customer care, and speaking to an tech after she did basically everything the tech was going to do so they decided to write all that was going on with me and my service and they told me to bring my phone back to the store in Houston, and now when I come back to Houston, the store is closed because of Covid,and now I can’t be refunded for the defective phone that was sold to me and I have talk to many representatives and because I don’t have an receipt, no one seems to want to takes the steps to find out how I can be refunded, and all of my information is in the account to show how long and terrible the services has been since I had it on the 25th of February, I personally would like to talk to the CEO of the company are I will be taking further action leagually.
T-Mobile has a cell phone plan for seniors for two lines. What about seniors who are single. Any consideration?
I’m a 14 year customer and I’m about to take my family and switch to verizon even if the cost is higher. The customer service is pitiful anymore especially tech department I called waited forever to talk to a tech unsatisfied after talking to Mary asked for a sup got carmen refused to give me his t mobile I.D. and unsatisfied with him asked for his manager name contact info he hung up on me. Did not call back once. I’ve still not gotten a satisfactory resolve to issue. ( HE WAS RUDE AND NOT VERY PROFESSIONAL AT ALL THIS ISN’T THE FIRST TIME THIS HAS HAPPENED WITH CUSTOMER SERVICE. SO THEREFORE LETS ME KNOW T MOBILE IS NO LONGER CONSIDERING CUSTOMERS AS THEIR PRIORITY MONEY IS NOW MORE IMPORTANT THAN CUSTOMER SATISFACTION. I PLAN TO USE SOCIAL MEDIA TO GET AS MANY PEOPLE AS POSSIBLE TO JOIN TOGETHER AGAINST T MOBILE AND YOUR PATHETIC CUSTOMER SERVICE RATING AND OVERALL COMPANY APPEAL.
My account is barely 3 days old and I only received half my order and was on the phone yesterday for a little over 3 hours and tonight over 4 hours and no one seems to know where my 2 tvision hubs are that I already bought and paid for. I work 12 hour shifts and this is ridiculous. Something needs to be done and I need to be compensated. Also people need to be retrained or/wrote up.
Have been trying since the 19th of March to add the I phone 12. I have the iPhone 8 which is paid for. I want to keep your service and this phone and switch the info stored in this phone to the new I-12 so that I can use the 8 and my wife can have the newer phone. I have called and called and been put on hold and after being switched over to countless people being cut off after spending today for example 1 hour and 20 minutes. I live in Irving,, Tx . There is a store located on Beltline Road I would be more than willing to visit. I am however tired of your very poor customer service call centers. I did request the I-12 and have it. I will not take if from it’s wrapping until such time my issues with what my current bill will be. Been told too many different things. I would appreciate any help you could offer. The cell # 972-505-xxxx / Jack larkin
At store in glenview Illinois yesterday/ got a new account/ called today at noon/ now no one answers the phone and manager never called back
Who do I speak to about the way your reps treat customers?
The T-Mobile Application, & Website Have Not Been Working, Due To Technical Issues; For At Least A Year!
You need to put back at least 2 chairs in your stores. Why would you remove them. NOT CUSTOMER FRIENDLY!!!!! AND when customers call, you need to let them know how long they will be in hold, AND set up a call back system, when a free agent can call a customer back. Your customer service sucks! MB Hawkinson
I have been trying to resolve a billing issue ALL MORNING. I don’t want to be put on hold or speak with any of your call center employees. They are useless.
I need a corporate customer service manager in the USA to call me on my home phone My cell phone is 561859xxxx. Please pull up my account and be ready to discuss this matter. ONLY CALL MY HOME PHONE
How much longer must I be fed nonsense about my home phone service !!!!!!!!
Mad As Hell ,
Sonja Anderson Smith
346.251.xxxx
Hello I’m a T-Mobile customer and I would like to complain on one of t mobile reps. First off he was rude from the beginning of the call. He was very unprofessional and the fact I’ve work for Customer service in the past, I know first hand on how to respond to customers. I have his rep Id an I’m sure your calls are recorded. At this point, I weighing my options, and will shop around for other options for cell phone service .I’ve have been a customer for two years, after this phone call with your rep I don’t feel valued as a customer. His name is Charles and his id number 99131xxxc
My application for T-Mobile services was declined, because a credit clerk, with a heavy accent which was too difficult to understand said that I failed to prove who was adequately. A T-Mobile Associate was assisting me with the call by having it on speaker phone. The store Associate called back and asked for a supervisor who went by notes from the credit clerk and said that I was still declined. That supervisor did not follow up with speaking to the credit clerk to see how difficult it was to understand her. Please rectify this matter. The application number:20210612007256
Thank you for your time and cooperation.
T-Mobile money sent a text saying to make 10 purchases monthly. I prefer to deposit $200 a month. Is this still an option?
Can someone call me regarding my account. I replaced a phone with assurant then bought a new phone with the assurant as a trade in and have nothing but issues! They tell me they received the phones then they say they didnt or they were damaged. Not a happy customer! This has been going on for months. 714-813-xxxx
iPhone for t- Mobile has not been operable for over 3 + days. I cannot make or receive calls. I spoke with your representative last night and was told that your service is being upgraded and would be operable soon but couldn’t tell me what soon meant. This is my written complaint of this issue and expect a more specific answer of what soon is as it pertains the above. I can be reached by phone @
609-504-xxxx or by email. Thank you for your immediate attention to this matter!
Congratulations! How does that wound in your foot feel? Because you just shot yourself in the foot by putting all these barriers in front of me preventing my return to T-Mobile. The budget is set and I can’t be a customer for three years at least if ever.I don’t know exactly what the barriers were but it was a 90 day issue and a cell spot issue that prevented my return and broken promises by employee 469xxx.
I have an issue with my billing which has seen me call 5 ‘experts’ with no resolve. I keep getting told that there isn’t a manger to handle the issue or have it escalated to. What do I do? This is very unusual as it is the first issue I’ve had with T-Mobile in over 5 years.
I had an issue with updating my Apple products. Thought it was T-Mobile found out it wasn’t; it is Apple. Stopped being a T-Mobile customer back in January. Would like to become a T-Mobile customer again but there are insurmountable barriers.These barriers are created by T-Mobile. It’s almost as if you don’t want me to be a customer again? John employee number 469xxx promised me he could make me a customer again. Called me up on day two and said that I would be getting a Samsung galaxy S7 + with 5G with a new line.Hung up on me and did not return the call. I called T-Mobile again and was on hold for 40 minutes. If you want me back as a customer get rid of all these stupid barriers that you’ve created.
Can’t seem to resolve a “Line On Us” offer for a free line. Made in December 2020 at a T-mobile store. 5400 Donald Ross FL. My sprint account Is 716-983-4047 security Grayton. The number in dispute is 716-994-xxxx. I believe “LIne On Us” was not activated in December. Our invoice reflects a fee associated with # 0108. I can’t get this resolved with customer service or the store. Please help !!!
Ive been on the phone for hours trying to fix this. A reference # I -206-734-xxxx
I am a new TMobile customer and for the past two weeks have been unable to access my voicemail. Have spent several hours troubleshooting the problem , but to no avail. I am being forced to drop your service because if you team of experts inability to resolve this issue. I selected TMobile over other carriers in Jamestown, RI which was a mistake! Not expecting this level is service.
My account # was 96860xxxx . I’m being charged three times for the month of February on01/31/2021 – 02/28/2021 and an additional prorated charge for February according to your supervisor Ms Venc.M when called your customer service on 02/28/2021. I don’t understand where these extra fees are coming from. I would like my account refunded the $44.91 taken from my account.
My bill for phone is 48.00 and its post be 11.00 for tablet samung im 63 and disabled
When I purchased my phone 6 months ago on Oct 4, 2020 at a t-mobile store I was deceived and lied to, regarding my plan. I request the 55+ 4g plan but was enrolled in the 3g essentials plan. When I went to the store the next day seeking help, THEIR employee was not wearing a mask, violating state law. When I went back 2 days later seeking help again, the same employee wasn’t wearing a mask. Over the next month I called their customer support 7 times, I upgraded my plan, all without any change to my 800Kbps speed. So I gave up.. Now..Since Jan29 2021 I’ve had no mobile data connection. I’ve been without mobile data for 31 days now, I’ve called them 9 times, they’ve opened 4 network tickets and have ‘adjusted their towers’. Still no data service.
I changed carriers on Feb. 2 2021. yet I was still charged. I spoke with customer no service. I explained that my service was discontinued and sent my checking account into arrears. They said that I would have to go to a Store to get a refund. Now my checking account is in NSF for 29 more dollars plue the 44.61 that you dedecucted. What is it going to get this corrected?
They refuse t.yovgix much/6
I’m a T Mobile customer for 23 years and I’m pissed. Please have someone contact me re: Internet tech support. 918-850-xxxx
My common is very simple I intend to not leave one. I will be riding a letter to each of the executive directors in each category as well as each board member listed on the website that I can find. after all letters have been received I intend to give at the most 3 weeks for my problem to be resolved if at that point it still is not corrected media will be involved. It’s people like me that can hurt a company like you. it only takes a few people to get the word out and I know just enough to get it started. Have a nice and blessed day look forward to your response
I want to talk to a human being not an automated voice
There isn’t enough space to leave a note explaining everything that’s gone wrong with my account since day one. So I will take it upon myself to approach headquarters on factoria boulevard in Washington and see if maybe they know their butts from a hole in the ground
Your company have some terrible young african american folks working here at your South Sam Houston Pkwy Store (#9939). After I leased this “bad lemon” of a LG Aristo 5 Cellphone which has kept putting my family& friends on HOLD/DroppingCalls/where I could hear them talking; BUT they could not hear Me/As I held this phone Flat To My Ear. So I became frustrated (as I am 70yrs old) and tried to return it to another store closer to my home and a hispanic salesperson said it was too late to return it and that it would cost I $35 to exchange for same type cellphone. So I left the store. Well since it kept on doing the same thing so I decided to let it get turned off and look for another phone elsewhere; since it was not properly explained to me that I’d B Leasing this phone each month w/option to buy later.
I’m tired of being charged for 2 lines I first reported this 6 months ago but I’m still being charged for two lines
I opened up a T-mobile account on 2/19/21. I was told I would receive a veteran discount once I verified my veteran status. I was directed to the online site to complete the process. I have made 5 attempt to complete the process to verify my veteran status to no avail. Once I complete the form and hit submit it just loads. I have waited 30 minutes for the form to submit and still nothing. I feel T-mobile is being fraudulent by not providing customer with a reliable means to verify their veteran status.
Your latest commercial showing a black man with a white girl appearing to be pregnant is disgusting! Such relationships are not acceptable!!!
I’m contacting you to see if you’d have interest in putting a tower at my location. My property is located between Erick Oklahoma and Sweetwater Oklahoma. The properties situiated on a hill completely above surrounding areas with a valley that runs for miles and it’s all open. Interstate 40 is approximately 5 miles to the south. Let me know, if not I’ll contact other carriers to see if the location is of interest to them. Thank you
I am being harassed by your collection agency over a $200 bill on a canceled account which I have paid. I have spent an inordinate number of hours at your local store and on the phone in an effort to resolve matters, to no avail. I am unwilling to spend another minute on this, so I invite you to sue me. I have copies of my canceled checks which I am prepared to show to the court and I want to be able to file a counterclaim for violation of the CT Unfair Trade Practices Act (CUTPA). I have never been treated so rudely as I have been by your agents and employees and my anger and frustration has reached an end. So please sue me and cease the dunning and harassment over this insignificant sum. Enough is enough. You should be ashamed of how this has been handled and should take stock of your policies and practices.
How does u all have nerves to send messages to your customers about their bill as be declined on the due date and the date doesn’t end until 11:59 before another day begins –please explain this to this senior citizen that iI AM
My father passed away January 31st 2021 I have been trying to disconnect his line since then my mother called to disconnect and they said that there were suspicious activities on her account they would not allow her to do that they told us to go to a corporate store we went to a corporate store the corporate store says that they cannot help us to call customer service again we call customer service to no avail what can be done in this situation?
Yes i want complain about marina ca t- mobile store first off they said we didnt make a payment for this month witch we did a total of 238.00 so are phones were shut off so we go into store spoke with erika and they said there was no records of us making the 238.00 payment so i asked her if we can look over cameras she said yes the following day so we paid again another 298.00 just to have are phones back on then we get a call from erika stating they sckrewed up and yes they saw that we dis make the payment now they saying that we cant have our money back that its going as credit on too our account now i dont understand why we cant get our money back when they are the ones who screwed up and acknowledge it but we have to suffer consequences pkease get bak to me regarding this matter asap please very dissappointed wit this
The manager at store 2367 Jennifer Rodriguez is horrible and rude!!
This is the reason people do not shop in their neighborhood, and also the reason why business do not survive in African American and Latino communities. So, while we waited for our two new Galaxy21Ultra $ 2,400.00 plus $80.00 for Otter box and $85.00 for phone wallet and two self-charging stands $ 80.00 went to have lunch, we returned one hour later, which wasn’t bad. Just so you know it was snowing and raining.
Nicole, who was our customer agent was great and very knowledgeable and patience with myself and my husband who are seniors. . All was going well until the Manager Jennifer Rodriguez showed up. She entered the store never greeting the workers or My husband and I who were the only customers in the store. Please note: there was no garbage trash reciprocals located inside or outside the store, so I brought the remaining trash from my lunch inside and placed it on a large garbage dumpster inside the store, to take home with me when my transaction was done. Jennifer started screaming at the staff as to who’s lunch was sitting on the trash I (the customer) at stated it belong to me and that my husband and I will take it with us when we leave, she (Jennifer) started screaming again that this is not McDonalds or Burger King and that I could not leave the trash there. The agent collaborating with me stated to her that she would take care of the trash, but there was no stopping Jennifer, the manager she continued to speak to me and the staff as if she were talking to one of her friends on the street or one of her kids. Ask should I have left it at the front door? where there was no garbage can? She said she was not the maid!! We continued with our $ 2,800.00 transaction only to not hurt the employee, but the manager was rude and very unprofessional and talked down to the employees in the presents of customers. Not good and I will be posting a copy of this review on T-Mobile Corporation web site. As I am sure as a manager, she gets commission and bonus and should not, but should be sent to school to learn how to talk to staff and customers. This was a horrible experience, and the staff is totally mistreated and bullied, as are the customers. What is so funny is that I have lived in this community for more than 50 years and I can tell you this is a new store in our community. They will not last long.
I have been a customer for 6 months and have had service issues for 6 months. Today I was told that my issue was a software issue and there was nothing that could be done except buy new phones at full price and full down payment. I ported my number and phone from Verizon after being told my phone was compatible with TMobile service. I have wasted the last 10 day and countless hours with reps and tech and gotten no where. This seems to be very bad business practice as it is not my fault that this rate occasion a software issue prevents me from experiencing the best of TMobile. My current phone being used is a Samsung S10Plus. The service issue is in both DC and FL as my wife and my 9 month old daughter are in DC and myself and our other three kids are stuck in florida due to the pandemic. It should not be my sole responsibility to purchase a phone that will work on the network as I was told mine should work fine. A very upset and unhappy consumer…
Account number 97042xxxx
Phone number 202695xxxx
Hello my name is Eugene Vigil my cell number associated with my acct. Is 832385xxxx i had been dealing with an ongoing issue for a year dealing with 2 of my phones being charged to us when i was told they wouldnt i patiently waited for a year after being told no charges would incurr and we would have a payment plan for my account the credits for the phones (1776.78) when we finally received them we were told there would be no more help no more payment arrangements or any help at all all this is happening during a pandemic and power shortage i feel tmobile has been represented as a poorly organized company with intentions to screw over their customers.
About being very un happy with the girl that works at the McDowell and 75th in Scottsdale AZ and I want somthing to be done about i
Hey yes I went to the store in Brooklyn and u had a employee that was highly unprofessional named miguel angel Rivera Herrera and looked really high off cristal meth I don’t think u should be having employee like that on the floor and then he came out with raeses jokes saying that black ppl r nasty and called them mayates I felt highly attended knowing I’m African American myself a employee like that shouldn’t be allowed to work in a store like that
Are u currently seeking land to put cell towers up? I have a location in Grandin Mo that would be perfect. (Everyon drives to my driveway to use their phone) My name is Marilyn Allen contact # 314-650-xxxx Thank u for your consideration.
Wanted to see if y’all was interested on which I was competition Aries group is up to here in Alabama
865 232 6822 cell 865 577 8991 home your comment box is to small for my problem . Please contact me . Even a text would be great . You do have or you had the worlds best CEO . That was one reason I came to T Mobile . That plus the Jump program . After my daughter and I watched her father die in the hospital it was late at night . She needed a new cell phone so I gave her Ben’s cell phone because he had just died . We called the 611 number because she wanted to keep her phone number from her cell phone . I am always proud to buy the Jump program with each phone I buy from you . That phone had insurance on it which I had bought from T Mobile for Ben when he was alive . I gave the phone to Sarah and she wanted to keep her phone number from her cell phone . So after we got home from the hospital that same night we knew we would not sleep so we called the 611 T Mobile number and ask if we could put her number on Ben’s phone . That phone already had insurance on it that I had had put on it when I bought it . Never would I have thought that I would have to buy insurance again for the same phone . Why did not the person changing Sarah’s phone number for her say anything about buying insurance for her number ???? I thought that phone was covered . I bought the insurance and the phone together from you . Sarah now has a nice phone that I have been told has NO INSURANCE ON IT WHICH MAKES ME UNHAPPY . The phone is working fine but what happens when it might not work right ??? I just paid it off this year . I live off one income now that Ben is dead . So buying another phone now so Sarah can have insurance on her phone is a hardship . How can we fix this .???
I was trying to resolve an issue with the Insurance clean today, apparently she hung up the phone in the middle of a conversation. I would appreciate if I have better service because I have to resolve an issue. You guys are claiming that you never received a phone that I sent out to you guys three weeks ago I would like this resolved as soon as possible my phone number is 81381 to xxxx Jimmy
I’m a customer with T-Mobile for years, and i work fulltime 12 hour shifts as a nurse. I and a payment arrangement set up, but the payment was not able to be processed because I had fraud on that card that was link to the payment and had to cancel that card. I just received my new card and paid the payment arrangement today. During that time my phones lines were suspended and I called customer service and asked for the restorative fees to be removed due to the situation which was out of my control. The representative aNd the superviosr were insensitive and would not remove the charges, they created it to be a situation where I didn’t want to pay my bill, but as my account could be reviewed I had to use a different card which was my new card. please review my account , I’m asking to have the restorative fees removed from my two phone lines .803470xxxx and 803477xxxx
T-Mobile is the most unfair cellular company out there. They constantly give away phones to new customers or customers who add a line well what about everyone else that have been loyal customers. Why in the the world would I add a line when I already have 10!!!!! Once they sick you in with an initial good deal they just screw ya from then on. That’s why we are looking to change carriers!!!!
I have really enjoyed your services until about a month ago. My daughters phone started not receiving calls, messages, or nothing. It just gave a message no network but all the other phones was working fine. It display a “E”, where the 4g should be. So i called support, stayed on the phone with them for about an hr, they told me I should hear back from them in 48hrs. Still no reply and its been over 72hrs. In between that time my main line start doing the same thing with the “E” in the 4g spot. I called support again they tried to walk me through the same steps I previously went through with my daughter’s phone. It’s going on almost a 1 1/2 months my daughter haven’t had her phone, but we still paid our bill. Now its going on 72 hours for mine and I use mine for work,do I had to miss work because of this issue. To top it all off, we originally was going for another phone and we was discussing payments, I guess the salesman wanted to make a sale so bad, he told us after 90days we could upgrade our phones at no charge but they did not honor that so basically we hit stuck with these phones. I got a total of 5 phones from you all if I knew he was not gone honor the deal I would have never got these phones. Smh, a mother in distress!!
T mobile has done nothing but give me the run around i ordered a phone 2 weeks ago havent recieved it and i asked for a refund i still have to recieve i have been in contact with my lawyer and am pursing a law suit against the company for theft of money and services this is not fair to me i have been a loyal costumer and keep being dicked around. And no management wants to help but instead be rude. You will never have me as a costumer again i switched to verizon.
T mobile customer service gave away my personal info and to e tract my full SSN.
T-MOBILE COVERAGE IN NAVAL BASE NORFOLK IS TRASH. When we were in Mayport it was perfect but in Norfolk Virginia is trash please fix it
why is the t-mobile corporate info ALMOST A YEAR OUT OF DATE AND INACCURATE?
i am filing a complaint with the bbb, i’ll not allow this deutschebank (shadiest “bank” in history), owned fraudulent company waste another MINUTE of my UNPAID TIME. we’re mad as hell and we’re not going to take it any more. enjoy!
I would like to run a business that sends a text to people’s phones anytime they have a item to sell invention to sell. Another time it would send a text is when a business is trying to do business or job hiring. I will pay you a ten billion dollars to run business with you eventually $10000000000. Please give me a call at +1614732xxxx.
Tmobile suck won’t let me cancel my service keep getting hung up on
I tried to give my phone back when I switched to AT&T, nothing is wrong with the phone just no one new how to fix it and their was a recall that the stores wouldn’t honor.
I purchased the Samsung Galaxy S20 Ultra 5G, after 12 hours of meeting at the store to repair the phone you sent me a new one which has the same issue. A couple months ago someone called me offering to replace the phone with another one, I bought this phone because of the camera and none of the others were as good. The person said T-Mobile would pay for my phone until it was fixed. Needless to say the 20 still isn’t fixed.
I would like to trade my 20 in for the Samsung Galaxy S21 Ultra 5G as it has a comparable camera. I am in real estate and need the better camera.
My name and phone number is Bob Comegys, 302-252-xxxx
Hello Good Afternoon I’m Sherrell The reason I’m emailing you guy because I was told I can’t return my device I call customer service and told them it was a life threatening situation and plus with everything going on with COVID-19 my account was charge 500.00 non-refund I explain to customer service what happen to me I can’t believe I been with you guy’s all these year I get treated wrong.
I was originally with Sprint and since the buy out my phone has not been working properly. I don’t recieve all my calls or texts. I have been to the T Mobile store 3 times but I am still having the same issues. I pay nearly $200/month, I expect to at least recieve my calls. I am so disappointed in the service I am recieving and I would like to see these issues be resolved or I have no choice but to find another carrier.
I have been a Sprint customer about 14 years. With the merger to T-Mobile I have attempted to get onto the $55 plan for 2 lines for seniors. I am 77, my wife is 81 and we are on a fixed income. When will this be available to Sprint customers? There should be transparency of plans between the two entities because of the merger.
I got married and need to change my name. I changed my name online but it didn’t change my account name. I went into 2 local stores to upgrade my family’s phones and requested a name change and was told only customer service phone can. I called at
I got married and need to change my name. I changed my name online but it didn’t change my account name. I went into 2 local stores to upgrade my family’s phones and requested a name change and was told only customer service phone can. I called at 6:11pm and the rep said she couldn’t and checked with her supervisor who said go back to a store. Rep said she would have supervisor call me as I wanted to file a complaint and supervisor has never called. How am I supposed to change my name when both customer service line and store refused to assist. Horrible customer service.
for six months i have been overbilled on my bussiness account
I went into the T-mobile office located at 6733 103rd street Jacksonville Florida. First of all no one said Hi/Hello very rude. I stood waiting to be acknowledged for over 20 minutes after no one felt the need to address my visit I asked if I could be assisted. One of the employees stated they would be with me momentarily, because the other employees were busy in the back and one had just left to use the restroom. Every time I go into this office to pay a bill it’s always a 30-45 minute wait to even be seated or get assistance. After over 30 minutes of waiting Diana assist me and I paid my son bill with my credit card and for the first time was denied a receipt by Diana after paying for the bill with MY credit card. I refuse to ever go back to this store again and will make sure to never purchase anything from T-mobile or let anyone in my family or friends buy anything from this company. I don’t like the way the employees don’t address the customers when we enter the store and hate the 30/45 minute wait time to be assisted EVERY time I go there. And the rude attitude of the employees. It needs to be shut down or more employees hired to assist the customers. The employees stay in the back of the store more than they stay out on the floor assisting the customers. Please do better with the workers in respect and response time to the customers. I asked Diana for the information to the corporate office and she said they didn’t have that information in the store that I would have to look it up. Poor customer service i’d say. Thanks
I just bought it for numbers over to your service and I got bread to bring new iPhones when I open my iPhone and turn it on and it asked me to hook it up to iTunes to restore it. Every time my phone dies I lose Netwerk service so I can’t get online I have to hook to my friends hotspot I haven’t even had the stones for four days and I’ve had nothing but problems I still have two more lines that you said Sim cards that I can’t connect for some reason in your customer service and no one can help me so I don’t know what to do I’ve spent a lot of money here and I’m very a very angry I regret ever switching to
I must speak to T-Mobile corporate representative as soon as possible regarding my first purchase with you today and the HORRIBLE customer service I’ve been receiving ALL morning. My order number is 110186xxxx . I rather you call me please 484426xxxx , the current issues I’m having is way too much to type back and forth
I am really hoping someone can help me as an existing sprint customer and unable to use 2000.00 dollars worth of devices I bought due to the fact that I am not really T Mobile as I was told I was before I bought the GSM devices. So now I have been trying to migrate to TMobile to use these devices and everyone is clueless on how to get that done. I was sent to the store with specific instructions to have Retail do it. The store was very, very rude about this and said you need to do it with customer service at tmobile/sprint. I have spent hours and hours on the phone with sprint customer care, tmobile customer care, chats, as they are saying cannot be done on phone and needs to be done in retail. I am not sure why this is so hard and worth losing a customer to another carrier. I would like for someone to contact me that can help me.
I would like to add that even though the store was very rude, I have had amazing conversations with sprint and tmobile customer care agents. They are empathetic and was doing everything they could to make sure they were helping me to the best of their abilities. They definitely are associates that represent their companies and ensure amazing client experience. They definitely deserve high recognition:
Chris (employee ID: 1872701)
Tkeyah (employee ID: SY175426)
If anyone can help me migrate these lines I would be happy to stay a satisfied customer…but it has been almost two weeks now and I am close to moving carriers. To go back and forth from retail to customer service is not ideal. When I asked the retail store to call customer care while I was in the store to try to work through this, I was told we can, but it wont matter what Customer care says we wont be migrating you.
Thanks
Kim
402-850-xxxx
I bought a phone for my Granddaughter iphone 8 at Columbia ten. I bought it for her birthday. The boy at the store set it up. When we got outside it stop working I took it back in they checked it the boy had put the wrong sims card in it the man said he could have messed the whole phone up. He put right card in and got it to work. We were there 3 hours. We have had some trouble but nothing major. My granddaughter turn on her phone this morning and it said to connect to iTunes her phone was disabled. We took it to t noble Columbia tn. He told me to go home on computer and connect to iTunes and it will tell me what to do I did that and now phone won’t even come on anymore. My granddaughter is so upset she is 14 and now has no phone . Could you please fix her phone. We switched from ATT over to sprint now it’s TMoble
I need to talk to someone about an employee at your friutport mi store
I’m getting a lot of radiation through my iPhone 6s plus. It started since last year February 2020. I noticed this year that it is getting worse. I spoke to Glen and Andy and was given a link to file my complaint, along with some pictures of my radiation detector readings, and for somehow the website is not receiving my password, which of course I have my password saved in my notebook. This is my second time I have received a link to file my complaint. In proceeding to make my complaint through the link that I was given, it always get blocked or frozen like someone doesn’t want me to make my complaint. I think this level of radiation is not healthy for anyone because it hits as high as 64.6 mG. If there is a danger in those phones especially to give people cancer, they should make the public aware of that defect. While speaking to one of your representatives on Friday 1/22/21, most of the time, the way he speaks, he was playing defense. If anything was to happen to me in the future, in terms of cancer, I will be aware of where I got it from because even right now, all of my skin is even burning me and this only happens as soon as I touch the phone to use my service. Most of the time, when I try to open my email, it gets blocked as well.
What is your email?
Hi
Your super visitor in ur call center hang up on me and they refuse to help me and not giving me any solution from 4 months till now
And they keep lie and lie and lie about the ticket and every time I open one they close it
I live in Desert Aire,Wa a community in eastern washington. We have a cell tower in our community, but I’m no t-mobile service, can this be corrected
I am sure Mike Sievert, Callie Field or Jon Freir will actually hear about the Sprint experience. However, I will send this information in some format where they do. I am not sure how long this has been going on but at least 45 days. Yesterday alone I spoke with six people and spent 6 hours 17.5Minutes and this issue is still not resolved. Maybe the worse experience I have had in five decades after being a customer over a decade. Fortunately for me I have blessed to the point where I have traveled 32 countries and deal with the largest companies on the planet. Mostly chemical and automotive companies on a daily business. My wife, who normally takes care of such things as our phone service, cable and such as I just do not have the time to spend on small daily utilities and services. Over the past 45 day she would be told something and as she is handicapped, I would support whatever direction she was asked to follow. One of them was to drive to a tech center about 50 miles from home so it was a 100 mile round trip. Once we arrived the people told us it was an Apple issue and they could not of be of service. I said we will not leave until we speak with someone that can fix the issue. Your team walked away and Never spoke to us again. Completely ignored us as if the $3600 we pay Sprint is of no consequence and we told you we cannot help you so get out. We said it was Sprint that asked us to drive the 100 miles so their must be something that can be done. The problem was a have a son that has significant mental health issue and his I phone 11 no longer worked and we had insurance on the phone. The phone no longer works and they said call Apple as the complete hardware and soft ware of the phone was deleted. My son has schizophrenia and my wife and we either needed a new phone or fix the old one. As I have been blessed with the means to take care of a handy capped, wife plus a mother that has dementia and need to make sure I can communicate with them when I or they need to communicate, I just pay the bill and don’t really care much about the service or even the phones they have, over the years I have either purchased phones outright or let them get the phone that they like for their use. Me I would rather live off the grid altogether but for them as they cannot do many other actives, cable, phones and computers are their very important for their daily activities. None work so I just pay the bill for all of them. As a ten plus year customer being treated like I was a nothing to this big billion dollar organization was not settling with me well. I have sat down with bigger CEO’s as far as revenue is concerned than sprint so I know from history, the CEO does normally care about how I view their companies because overall I decide where billions of dollars will be spent and if they have something wrong in their organization they want to fix it or at least send a message that they better not hear about such issues again. As my wife was in tears on Thursday after spending the entire day trying to fix our issue and getting actually hung up on a half dozen times without anyone calling back as she could not determine if the member either hung up or the connection dropped I decided yesterday to get involved knowing I had contracts another important work issues I should be focused on rather than a phone system. However, as family comes first, and I needed to make sure all those I care about I need to be able to communicate with became job one for job one for me. I called Sprint and found it odd that during the five to ten minute normal wait time while the music played, I heard nothing but static with the music in the background. I could not believe it but thought it was probably just this one call and it does not happen all the time. However, as the day went on and I spoke with six maybe seven people and the connection dropped every time and the static was always on the line, I thought this company is a joke. They are in the communication business and they cannot keep a communication line connected and the customer hears a horrible static while on wait. Not once but every time. As I call people in Texas, California, New Jersey and elsewhere often and never had the issue I knew it was not my phone nor my location. Then after 6.175 hours of working with Sprint and all those people and basically it became a waste of my time as no result was reached, I felt stronger than ever, if it was my business, I would want to know. I am expecting a call next Tuesday from one of your employees which by then I will have this whole affair taken care of. I paid $739.16 if you need the confirmation number the first thing yesterday so my sons line could be looked at as if it was a new account. I paid, $574 to make sure my wife line was not an issue. I always pay cash for my phone and my mothers as I don’t want my mother who may not be here very long to be under a contract of any sort and she wants the most basic of phone. She uses it much like I use mine, we place and receive calls so all the bells like cameras and are not important to us. They are to my wife and son so they usually get the bright shinny object. Regardless, I made it so I can move out of Sprint after ten years any time I want. I have the means to do it today and will have for years to come so really do not need the headache of a company that brings my wife to tears and keeps me from being able to speak with a son that needs significant attention. I should send the story to the NYT or Consumer Affairs. I am not saying one thing or another about your company but when your team cannot figure out how to satisfy a person who has been a customer for a decade, never been late and probably averages over $3500 a year that I walking away, the boss should know why.
Hello, im having so much issue with T-Mobile. They told me that my line will be free and now I’m being charged for it. I’m also being charged for a phone that I returned. Also Dan from the Tigard OR location was very rude and hung up the phone on me. I’ve been a long time customer and have multiple lines and I can’t believe the level of customer service that I’m getting right. I will gladly take my business else where if this will issue isn’t resolve.
I would like the address to send a letter to regarding a year long issue: Sprint turned over my account to collection services because TMobile has not,paid Sprint (510$) in my behalf when I switched from Sprint to TMobile 2019.
I have been a customer for several years, I inquired a few mos. back as my lease would be expiring in December 2020, i was told that in December I had to notify Sprint that I would be buying out my lease as i wanted to own my phone and my bill increased around $40.00per mos. on 127/2020 i called the ticket number for that call was ID I 2035922966I spoke with the person that answered the phone and his supervisor, I was told instead of their name all i needs was the ID # so i do not have their names. I asked about why my bill increased and was told it was because my lease was up and that I should upgrade my phone, i advised that i did not want to do that and have my bill go higher and that i wanted to buy out my phones or I was going to look for a better plan. I was promised that Sprint would buy out my leases for the 2 I phones but I would have to pay around $249.00 to buy out the Galaxy, I agreed. I called today and was basically told that i cannot buyout my phone and that it is against the law in NJ to do so and they would not respond as to why i was lied to back in December and only want me to now hand in my phones .I was told i sign a contract and he was extremely deceptive and evasive not answering me when I asked them why I was told this information to begin with. the ID# for this is I 20499850115.
I plan on reporting this to the better business bureau and the FCC as I feel I was purposely deceived and mislead
I want my phone and do not think they should be surrendered as you reps have told me I have to do.
732-232-xxxx or 732-232-xxxx
My insurance claim was denied,because i was untimely. I am a 74 year old man and had been down with the covid for six weeks .But that did not matter. I have the insurance and was unaware of the time limitation. I have been a loyal
Accidentally closed my message
I have recently changed carriers, and I am trying to return the phone but your customer service people are telling me that I have to pay for the phone so l need some clarification
I want to commend am amazing employee!
Okoy;e B . at STORE108 San Diego CA.
I came in with a battery problem. He not only made me feel welcome but he was really concerned that we get the problem fixed.’ He then showed me some cool things to do with my phone, that I would have never known.Thank you for a pleasant experience at this T-Mobile. I will reaming a fan with Mobile experts like Okoy’e gordon Berry 619 581 xxxx glbxxx @gmail.com
Finally! Some good news!!
I have been with T-Mobile and their customer service is quickly answered and top notch.
I’m very happy.
I have wasted two days, needing to purchase a new phone from your office location, La Quinta Ca. 92253
I have a DMV extension confirmation from DMV on my phone. Your sale’s employee wants it written from DMV.
I called the DMV, was told email was sufficient for any transaction.
Will you please contact them, have them call me.
To directors of T-mobile.
I added a line in November 29 in T-mobile account, the rep arranged to work with to reclaim my old number which is 240-413-6999. I was confirmed that I successfully reclaimed that number since it was available and 240-413-6999 was tied to the sim card on the way delivered to me.
After I received the card which was delivered later than promised and I did not have time to check it out. Until last week, on Sunday. I checked it and the new line did not have the 240-413-6999. There are so many inconsistencies stories about my request that 1) requested number was not successfully and mistake was made from T-mobile end, a promise to call back on Monday 4pm. None. 2) I called Tuesday and was told that no request ever made to claim number 240-413-6999. The rep promised to follow up with me that they will change to 240-413-6999 Thursday 2 pm. Nothing happened. More frustrated I call to t-mobile and spoke to the rep. She told me I can’t change my number at the first place because the policy. Please help me to reclaim the number as promised 240-413-6999. If policy wise or technical difficulty did not allow such request. Why was not I told so. Please give me a call or via email. I am 16 with t-mobile and feel that I was not treated as value and respect that I deserve. Thank you very much.
How do I close an account? The store says that they cannot do it-even in person. The customer service # is useless and every T-Mobile website gets the same result – “This site can’t be reached” – morning, noon and night. Customer service is a joke. These phone #s and websites didn’t create themselves; real people created them in line with corporate policies.
Mr. Patterson has your issue been resolved? I am having the same issue. This is the only service company that disconnects your account connection even though you owe them money. I want to see my bill not be told this is how much it is. My account closing has not happened, i have not received a final bill, but i can’t assess my account online. I think I’m getting a class action lawyer and getting my money back.
Need to speak about my bill please
Not good. Was charged a fee that I’ve been trying to get removed from my account. Been getting the run around. The store manager gave me a number to call. She said she didn’t have time to to look. I called three times and was disconnected each time.I have a business account with five lines. I’m not asking for anything that’s unreasonable . They added t-vision for 49.99. I’m asking for t vision to be removed and a credit. Thank you
A member of the assurance phone program and I need a new phone sent to me at my address the pho e gets hot shutdown can’t use the phone I’ve called and left message for CS and no response
3xxx Old Fort Sugar Hill Rd Old Fort NC 28762 please send a New phone
My husband and I would like to speak with a manager. We switched to TMobile a few months ago and we walked into a tmboile store and literally out every last penny down we had on two phones. They told us these were the best phones and we have had nothing but issues with them!! We would like to know what we can do in order to upgrade for no extra money down or we will be switching back to our company before. These phones are absolutely horrible!!
7:05 AM
Hello,I’m a T-Mobile costumer for years now and twice my account has been hacked and purchases have been made without my authorization. I was not able to get the store information for the first incident. I just got the store information for the second incident that just happened today. I called the 1-800 number for T-Mobile and they told me the purchases were made at this location… 2312 Harlem avenue in North Riverside, Illinois 60546. I’m sick of the lack of security when it comes to accessing my account and would like to discontinue my services with you all and would like my fully refunded
I’m here today because I’m tired of the run around, the inaccurate information, the rudeness, the lies, and so on. I’ve been told one thing and then the same situation been occurring for months. Today just drew the line. Wasted my time for hours with sarahjane, Leonard (so called supervisor, and so called one of the managers Jervin that popped up out of nowhere when I clearly asked for a manager, general manager, ceo, or corporate office number or something. Which all they said was there was a mailing address, which is a first I’ve ever heard that with any company. I used to think T-Mobile was the best company and service but now I’ll never recommend anyone else again. Customer service today wasn’t satisfying and all I got was lies and run around. My issue still isn’t resolved still. It’s very unprofessional and y’all need new workers or something.
I have been lied to over and over again as well.
I have been lied to also over and over again for six month. I have also tried to reach out to CORP. HEADQUARTER still waiting for someone to contact me, plus the rep. stated they have no ideal what the corp. headquarter number is, VERY BAD COMPANY!!!!! My issue isn’t resolved as of today May 24, 2021.
I’ve been harassed over an old T-Mobile phone number that I had and I was on the account phone number is 602-875-xxxx I did try to call this number and somebody has it now there was also an email that was mine and I’ve been harassed over that too nietolauraxxx @gmail.com.I was hurt very bad over this email and this phone number that was associated with a different phone and this was almost 2 years ago
In need of real assistance in an account that should have been cancelled, but then was not, then was cancelled, and then I was charged again. I am done calling in to support when no one is willing to help. I need confirmation on account closing NO charges as I never even used your service. I am exhausted with how many times I have had to try and contact with no avail. I am looking for far higher up the chain and wanting to speak or email with the CEO of T-mobile as soon as possible.
How to contact the company head office If I don’t have a cell phone? I will like to submit a complaint online by my email address, or an online form if possible. thank you.
So glad I left T-Mobile I called at the end of January to find out what my final bill was cause i was switching to cricket. what is my final bill that I owe they give me the amount I paid it.. I called again cause it was going to be like 6 days past the amount she give me and she said it would just be prorated for those few days. Signed up with Cricket they took care of the transfer and everything now they’re trying to me charge me another $200 I don’t think so I did everything I was supposed to do call find out what my total bill was and everything this is why I left T-Mobile
I put in for a chance too win today a Samsung S10 E . I put my name and address and email and phone number and push enter. Then they was another circle I push on it and said on tmobile Tuesday that CONGRATS YOU WON A SAMSUNG S10E PHONE THIS MORNING. NOW I BEEN TOLD IT WAS A MISTAKE ON YOUR TMOBILE TUESDAY TWITTER ACCOUNT THAT IT JUST FOR DRAWING ON FEBRUARY 28,2019. THAT IS FALSE ADVISEMENT. I did screenshot it all so make sure for me.
I have been w/T- Mobile for 14 yrs & the past year I have been being billed over & over for things I don’t even own. This company disappoint me. Every time I try calling my bill gets higher & higher. I’m told I have 10 lines but I only have 4 lines so what’s up with that. When I first got with T Mobile I had trouble because someone by the name MIRIAM CORTEZ was popping up as the owner of my phone for about 8 months so maybe this lady is having the same problem of being overcharged too. It is not fair to do this T-Mobile. Check your Eastex Freeway 59 @ Little York for sure because something wrong is going on to the customers by the employees there. I bet if U check many complaints come from that store. I am done trying to fix things when T- Mobile shows no concern so SHAME.ON U T-MOBILE!!!!
T-mobile did not honor promotional guarantee. I was told my final bill from Sprint would be paid in full and was only given approximately $610 dollars or the $1585
Open for discussion
Ebonee – 629 ms ago
1 2 3 4 5
*Attention* Tmobile corporate office. On December 17th changed my mind about becoming a Tmobile customer for good, and to be honest I am questioning if I should remain a MetroPCS customer also. I went in the Tmobile store address 18825 sw 117th Ave. Miami, FL 33177. Looking for an Applewatch and possibly switching my family of Four from MetroPCS to Tmobile. Didn’t know at the time but I was speaking with the store manager who explained to me what I needed to do to start up service and switch companies and of course get the Christmas gift (Applewatch) for my daughter. He proceeded with asking me for my Driver License. I wanted to think about the offer and talk it over with my husband so I left the store. The very next morning I realized my Driver License was not in my wallet so at lunchtime I contacted the Tmobile store. The Assistant Store manager began to tell me my Driver License was not in the store. So I drove to the store to make sure. When I arrived to the store an Associate Danny began to tell me that he was able to get the store manager Juan Garcia on the phone and he put him on speaker. Juan stated yes I have her Driver License and I put it in the “safe” and I’m off today it’s my birthday can she come back tomorrow. I explained that I was not able to drive without proper identification and didn’t understand why I wasn’t contacted when he forgot to give me my Driver License yesterday. The store manager stated that he would come back to the store at 3pm and open the safe because he is the only person with the key. I agreed to return for the 3rd time to the store just get my Driver License. Before returning I called the store at 786-701-3619 and spoke with the Assistant store manager who began stating that the store manager Juan Garcia never returned to the store and stopped answering their calls and only responded by text stating that he was not coming back to the store and he wanted me to return a fourth time December 19th to get my Driver License. I stated that was Unacceptable and I returned to the store. At this point I was very concerned because I was told that now the store manager was in a meeting and couldn’t speak with me directly but before I was told that he was off it was his birthday. I was so nervous and left was unsafe because I provided that Tmobile store with all of my personal information including my phone number and now I’m getting mixed stories about my personal property. I sat in Tmobile for over an hour missed an entire day of work waiting to see if someone would go above and beyond to assist me with my personal property, but instead the workers just told me there was nothing they could do and to just wait and see if store manager Juan Garcia would respond. After an hour wait my husband decided to tell me call the police and file a police report. I did! Within 20minutes the officer arrived. I explained this long drawn out process. The officer stated that he would get the store managers phone number and contact him and find out what is going on and when I would receive my Driver License. The officer went in the store and spoke to the assistant manager who told him that the store manager would be at the store in 5minutes to open the safe so I could get my Driver License. Talk about relief! But that is not what took place the officer and myself stood in front of the store for about 3minutes and the assistant manager walks out of the store with my Driver License and rudely gives it to me stating here you go! I was so upset! I missed work two doctor appointments and an hour from class and all I got was here you go!!! I don’t understand why I wasn’t given my personal property sooner. The store manager Juan Garcia never showed up but the assistant manager was able to give me my property? How? Tmobile corporate I advise you to look deeply into this store because it not only treated me horribly but also told the officer I was not allowed to enter the store anymore. How unprofessional and rude to treat potential customers so poorly. I am still feeling unsafe and don’t understand how I received my Driver License without the store manager and without the “ONLY” key that he possessed. At this point I honestly want the store manager and assistant manager removed from the company. I worked for Tmobile customer service and as a former employee we were trained to treat our customers as family. I don’t want to ever step foot in any Tmobile store after this experience very sadden by this experience.
In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and trips to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections for the amount due. We trusted T-Mobile to make good on their promotion.
My husband and I are both in our 60’s and on a fixed Social Security income. The amount owed would be a very big portion of our monthly income. We came to T-Mobile in good faith looking for better coverage and now this has placed a huge hardship on us, especially here at the holidays. We feel T-Mobile has lied to us numerous times and have not been helpful in trying to resolve this issue. We desperately need help from someone in your company to get this taken care of.
In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and a trip to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections for the amount due.
My husband and I are both in our 60’s and on Social Security. The amount owed would be a very big portion of our monthly income. This is a huge hardship on us, especially here at the holidays. We feel T-Mobile has lied to us numerous times and taken advantage of us. Any help anyone can give us would be greatly appreciated.
I have been trying and trying to get need help on the phone I have been grandfathered in I have been with Tm for 30 years
Hi my name is Justin and I was hoping to make someone aware of some misrepresentations on the MetroPCS website. There’s promotions going on right now that apparently ended on December 3rd regarding an LG Q7 and Samsung A9 smartphone package deal. The problem I have is that it doesn’t have any offer expiration dates on the website and is currently being advertised still 3 days later. I feel during the holiday season especially many people are visiting the store in hopes of not only a phone plan but also a possible Christmas present. After walking into a store and not getting what’s advertised on the website it feels almost like a bait and switch. I can be contacted at 847 387 9453 along with my email address [email protected]
Best Regards
I am filing a complaint to the CEO of T mobile over shady and unfair practices by a local T Mobile office in Rowland Heights, Ca. I am also filing a complaint with the BBB. Their salespeople used deceptive practices to cause us to by new phones under a expired (I was assured the offer was still in effect) Veterans benefit. The offer was buy one Samsung 9 phone, get 1 free.They then converted without pointing out the change. 2 months into the service I began seeing phone charges for the phones that were to be free. My phone number is 805-423-xxxx.
El personal de esta tienda 30b San Pablo Town Center San Pablo CA 94806 tienen muy mala atencion para los clientes y sin concentimiento hacen cambios en las cuentas sin avisar y luego perjudica a los clientes cuando se quiere hacer algun reclamo en la aseguranza la ponen y quitan cuando ellos quieren sin preguntarle al cliente. a veces el personal es chocante de mala gana atienden no es la misma atencion que brindan cuando uno esta comprando. Deberian capacitarlos para que siempre sean cordials con los clientes, y ademas dicen haber hecho cambios de telefonos que no se ha hecho.Deberian capacitarlos como vendedores para evitar malos entendidos. Espero este comentario lo tomen a cuenta y pongan mas atencion con el personal.
To Whom It May Concern
I Debra would like to know how mya I get three T-Mobile hats that we theee were not able to get because all the stores I contacted by phone were all out I was told by noon on Tuesdays my brother David and niece Carli and I are T-Mobile Tuesday customers all of us three really wanted each a hat especially since we three also have the T-Mobile scarfs is thier a likely chance that u are able to send us each one please we theee also have the umbrellas ect we like T-Mobile than any other phone company they help you on the phone arrange your payments when you can not it’s great I would not go with any other phone company but T-mobile
If you can send theee if them
Please send to the address below I would really appreciate it
Address 15981. Yarnell St.
# 150
Sylmar, Ca. 91342. Thank You
Debra Jaques
UR COMPANY TRYING TO RIP ME OFF MY RIGHT TO REPLACE MY PHONE I LOST WHEN I HAVE INSURANCE ON THE PHONE BEFORE I LOST IT.. PLEASE CALL ME ON THIS NUMBER FOR ME TO EXPLAIN THE SITUATION.. 3016050750.. I WAS TRAVELING AND I CALL YOUR COMPANY TO SUSPEND MY LINE, WHILE I WAS AWAY MY PHONE WAS STOLEN AND I HAVE INSURANCE ON THE PHONE, I CAME BACK TO FILE FOR A CLAIM, BUT I WAS TOLD I AM NOT QUALIFY FOR A CLAIM WHEN I KNOW I HAVE INSURANCE ON MY PLAN AND WHEN I ASK WHY I DONT QUALIFY FOR A CLAIM, I WAS TOLD T-MOBILE SUSPEND MY INSURANCE WHEN I KNEW NOTHING ABOUT IT AND NON OF THE REP WHO SUSPEND MY ACCOUNT TOLD ME ABOUT IT..PLEASE I AM PLANNING TO REPORT THIS ISSUE TO THE CONSUMER FINACE TO HELP ME GET A NEW PHONE FROM THE LOST PHONE..THIS IS TOTAL RIP OFF FROM T-MOBILE..PLEASE CALL ME TO EXPLAIN MORE TO YOU…
I’m being told the same exact thing right now, is this T-Mobile new cover line, to tell their customers that they don’t have insurance when we the consumer know for sure we wouldn’t even purchase these high phones without the insurance. On top of the T-Mobile representative disrespected me on a recorded line then hung up on me. I’m hoping someone contacts me to resolve this issue asap!
Ray Hoang1700 E Pioneer Pkwy Suite 194 Arlington Tx 76010 . provided excellent service, her went above and beyond and stayed late to help me
The t mobile reps n stores are making it hard to close out my account today close out supposed to been 22dollars n sum change now it a total of 50 sum dollars this is so unprofessional. I would not recommend anyone to do business with yal. God bless us all
greed, if I told you all the trouble Ive had with T mobile in the past, you’d call me a liar, but d be running like hell to get away from those .monsters !! BE CAREFUL
Avoid T-Mobile at all cost. I can’t stress enough how bad this company is, search “danger t mobile victor hugo vaca” in any search engine and you will find videos documenting the horrible customer service and inept staff. You’ve been warned.
Attention: David A. Miller, Esq.,General Counsel for T-Mobile Inc. USA Please be advised that this message is a formal complaint being submitted by me for your violations of the terms and conditions of my contract. Kindly contact me in writing at the following: Sandra Capp-Mihalek, Boyce Park Village, 319 Oak Road, Pittsburgh, PA 15239.
Hi I’m trying to see if I can get my moms name and number gets disconnected but she is dead and I want to see if I can get the account in my name
I’ve contacted 8 different tmobile agents trying to find out why my over 50 plan was over $50 a month for the line, another $13 for a phone where the screen cracked after I dropped it despite the screen protector. Additionally, Why I was charged $4.99 for a premium channel I never signed up for yet was supposed to be free had I signed up; and charged for a phone delivered to an address I’d moved from in August 2020. Agents don’t read chat exchanges, claim to be supervisors and are not. I’m 58, on a fixed income. Tmobile offers 2 lines for $27.50 each. I finally have my cost down to $45 for one line. Why do I have to pay 30% more for one line and WHY does it take 8 agents to something done.