CVS Pharmacy Headquarters

984 thoughts on “CVS Pharmacy Headquarters”

1. I’ve been outta my medicine for quite some times , I was told 2 different times they were on order and still no meds. I’ve been with cvs for over 20 years.

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2. Hello, I am an exclusive CVS shopper. Today, I needed to pick up amoxicillin for my toddler granddaughter who has strep. I was at the CVS Frazier on Lancaster Ave. It wa a horrible experience that I have never had before. I drove up to one of the two parking slots for prescription pick up. Apparently it was a Covid testing lane and I did not see that sign. I heard the automated greeting that someone would be with me. After five minutes, I rang the bell, no response. I saw they were busy. Finally after 15 minutes, I rang the bell again and they told me I was in the wrong line and to move over. When I looked over, there were four cars lined up, when there had been none before. They would not take me in that line. I was so angry about being ignored and was upset and told them I would not mind waiting my turn but this was wrong. Then, I had to hear how busy they were and overworked, which is very unprofessional. Then was told my medicine was in CVS Berwyn, which it was not. Thought you should be aware of this.

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3. CVS is horrible! Boynton Beach, S. Congress ave never answered the phone ever. My prescription status is stuck “in process” so I can’t transfer it to NY. Worst company I’ve ever dealt with.

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4. The service is no longer good. No one ever answers the phone and medications aren’t processed properly.

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5. In Franklinton Louisiana Mr Victor the pharmacist is extremely racist rude unprofessional and inadequate in his approach. Please forgive my ugly comments I’m so hurt having been in the medical field all my life I cannot believe the treatment Mr Victor gave my daughter after release from the hospital on 6/19/2023 My lady of Angel in Bogalusa Louisiana. She had Cist break and was in extreme pain they medicated her sent her home to see her physician she just moved here and doesn’t have primary care physician until 6/21/2023. Mr Victor would not call the hospital to verify the prescription she’s home suffering her sister is a nurse at Memorial Hospital in slidell and her other sister in Medical school in Birmingham Alabama I hope you see patient care is everything in our family please make patient care a priority in your Franklinton location as I will make it my mission to report this situation to every regulatory board in the state as well as my local state’s attorney generals office perhaps an investigation on your end could be helpful in making sure that poor people have access to perscription at CVS pharmacy without being harassed and embarrassed and denied medication that was prescribed by her physicians.

   Sincerely

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6. I just went to the pharmacy of the Olney Md store. I scheduled a refill on Sunday am. It was supposed to be ready by 3:00 that day.
   Tuesday noon, it was still not ready. I wish it was a one off, but it happens every time I try to use that pharmacy.
   The counter person told me they are 4 days behind and CVS won’t give them any more help.
   I had mentioned my experience to my doctor and she was well aware of your pharmacy’s incompetence.
   I commented on the CVS complaint site the last time I had this experience. I feel I got the rubber stamp”sorry” that time.
   Seems it’s only gotten worse.
   Maybe fewer customers will help the store catch up, but I doubt it.

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7. Why are the employees at CVS in Tewksbury (Stadium and Oakdale locations) so nasty? Every question, every interaction and why are MY records NEVER accurate on “mycvs” account?

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8. I don’t understand how the CVS store in Beaufort, NC, could not have enough blood pressure medicine to fill a 30-day order. Fortunately they were able to give me enough for 3 days until their order arrives. It just doesn’t make sense how they could let their medicines run so low that they run out.

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9. I have just stood online for a prescription to only have the pharmacist shut the counter down when it was my turn. Absolutely disrespectfully if her to not give a warning beforehand. Terrible
   Customer service to not care.

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10. I have just stood online for a prescription to only have the pharmacist shut the counter down when it was my turn. Absolutely disrespectfully if her to not give a warning beforehand. Terrible
    Customer service to not care.

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11. I have a chronic pain continuing for which I take morphine 3 times a day. I have had it for MANY years and, obviously, need it. Today, for approximately 5th time in 2 years, I was told tgey didn’t have it! They tell me to call other CVS locations to see if they have it, and call my doctor so he can write another prescriptions. When I complained I was told they don’t do the ordering. If you KNOW I’m coming in on or about tge 8th of every month for that same prescription, WHY is it not there when I need it? I’ve have this same prescription since approximately 2009. I have 3 disabilities and live alone. I spend most of my time in bed. Getting to ANY store is difficult for me. I can’t be sent to pharmacies that are over 30 minutes away! Why can’t my pharmacy have my prescription in stock? I thought I was out on the 7th. I was wrong, it was a problem with my pill case. I was told I could get it on the 9th. Today is the 9th. I went for it and was told they don’t have it. It MIGHT in in on the 12th. Maybe! Instead of my prescription I came home with a piece of paper with pharmacy numbers to call. This is totally unacceptable! I can’t function when I’m in pain! My pharmacy is on North Main Street in Attleboro, MA., please, FIX THIS!

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12. Do you require CRT training for all employees?

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13. When I asked if cvs was still out of stock of pain medication the CVS pharmacist pushed the tech out of way who I was discussing my patients are in need too called me a common junkie then I opened my free style liber they were missing the alcohol wipe. Again w I was making it up opened otger kne was missing refused a refund . CVS 1221 e Churchville md 21015. A comment under her breath was I had it moment

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14. The Washington North Carolina CVS pharmacy is terrible. They routinely do not have the prescription meds in stock and the wait time for prescriptions to be filled is entirely too long.
    My mother had surgery and her pain Med was electronically sent to the pharmacy before 12 pm. When we called to see if the Med was ready, we were told it would be after 4. This is unacceptable. She is an eighty year old terminal cancer patient and she is in pain.
    This pharmacy needs to reviewed by the corporate office! If we had another choice, I would remove her from this pharmacy.

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15. Why am I getting multiple calls every day from CVS Pharmacy regarding sending me free Covid-19’s tests? I have asked to be removed from your call list but I still get anywhere between 1-10 calls a day!

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16. Why does CVS Pharmacy continue to call me about free Covid-19 tests when I have told them over and over to take me off of their call list?

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17. You went ‘Woke’. You lost my business.

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18. I’m receiving fraud emails

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19. Received a medication that I did not want
    When I complain to the pharmacist, she was rude and arrogant
    We’ve been using CVS for more than 40 years. We will now look for a new pharmacist. Given the incorrect medication can kill somebody

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20. Cvs Carrollton has got to be the worst at answering phone. I just waited 25 min. Never got answer once before I waited 1 hrs. Never answered

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21. This complaint is about Dan who would not give me his last name at CVS 3724 84th Ave., Circle East, Corner Of University Parkway And Tuttle Avenue Sarasota, FL 34243
    Dan would not look up Goodrx pricing without a coupon. This has never happen to me before. In every other CVS i have ever went to they alway look up and give me the best price possible. I would like an email response to my complaint.

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22. Have been on hold for over 25 minutes. This is constant. U have to hire more people just to answer phone. I am not the only one,my neighbors have same problem 131 Congress ave boynton beach fl. We are all going to Walgreens. Not it’s 29 minute So!,,

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23. I attempted to pick up a prescription at 1:18 this afternoon that was called in around 11am by my doctor. When I made my initial inquiry I was advised by a technician that the script wasn’t ready and that I would need to return around 3 or 4 o’clock. I was a little upset that it wasn’t ready, but I walked away and proceeded to look for another OTC drug my doctor had also recommended. I walked back to the pharmacist at about 1:26 to make an additional inquiry. There was another gentleman in front of me talking to the pharmacist. He could very clearly see me standing in line, but would not acknowledge my presence. As I was standing in line I could see my script getting processed and placed in the pick up bin. The pharmacist then announced they were closing for lunch. I tried get someone’s attention and was dismissed or ignored. I could see my script and absolutely know one would help. First, I am very sick therefore not feeling well and to be turned away is exhausting and upsetting. 2nd when I approached the pharmacist upon leaving the booth he would not even speak to me. Is this how CVS treats customers in non affluent areas, like we don’t matter? That is the impression left upon me following my experience. I have been a loyal CVS customer for well over 30 years. I am 2nd grade teacher as well a professor at a local teacher. I will no longer be using your pharmacy services.

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24. I like to add a complaint about CVS in Target on So. Main St. Today I have been calling for the last hour and no one wants to pick up the phone. They just continuously keep putting my call on hold. Also, my doctor called in Amplodipine when I was there on Dec. 8th about 12:30 and I heard him calling in a refill for this medication and when my husband went to pick it up today they said that the doctor had not called to approve it. I know that wasn’t true because I was at my doctors office when he did it. The service is getting to be unacceptable. I just had my meds transferred over to that location because I thought it would be better but I’m beginning to see that it’s not! I am thinking about transferring my meds to another store. I am fed up with this! The employees act like they don’t want to work. They can’t even answer the phone over there! I’m sure that I can get better service somewhere else!

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25. I had to reach my local CVS at 10201 Reisterstown Rd. Owings Mills, Md 21117. I called four times in two days. I was on hold for one hour, one half hour, another half hour and fifteen minutes while having Covid. There are only two pharmacists and after the first of the year there will only be one. There is no one dedicated to the phone line. It is not fair to the patients or the pharmacists to have to work this way. I used CVS because my usual pharmacy could not get the Covid medication I needed. I was thinking about switching to CVS. I will never switch because of the difficulty in reaching a pharmacist and the lack of staff to answer the phone. Not everything can be done by computer.
    I do want to commend the pharmacist, Lawrence for his patience in helping me.

    You need to seriously reconsider taking away a pharmacist and consider a dedicated phone person.

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26. Want to know where to file a complaint against pharmacist in NJ

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27. I want to file a complaint against the Cape May Court House NJ Pharmacy an pharmacist can you provide whom oversees

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28. you need bring back free blood pressure machine at drugstore other drugstore store have there blood pressure machine were use it

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29. Are use the minute clinic November 5 and the doctor that answered hung up on me but she still charged me. What do I do?

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30. I have been a customer of cvs for over 40 years. I left my key fob and house keys at cvs in Weymouth mass on pleasant st last week. Went back to get them and clerk knew she saw my keys on counter but could not find. Store manager Patrick was called to check store safe but no luck. Checked video camera and saw a woman take/steal them. He made some phone calls to see if they could track her but no luck. Told me to come back next day as he would call his manager but dead end
    Cvs never secured my key fob and keys. Had to purchase new Key fob and all my keys and cards are gone!!!
    Patrick told me too bad there is no restitution for my loss at $507.75 dollars later
    I am a good customer whose propert should have been safely secured
    Your loss prevention department needs to be aware of this and please contact me with some consideration and help for my loss

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31. My CVS PHARMACY IS NOT FILLING MY DOCTOR PERSCRIB MEDICATION

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32. Why every time going into CVS store in Randolph on North main street,when going to pay for your goods,Some of the workers always eating while serving the customers, some of them on there phone talking to there friends while serving the customers, and there is a Manger in the store ,and he do nothing about it, infact some can use there phone and some cannot,the CVS rule should be for all not some,that’s wrong ,picking and choosing, that’s what is going on at CVS, And there is a Manger walking around,this happens all the time I go in the store,am sure am not the only one witness this in the store.

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33. My doctor submitted a prescription Monday to your store in Millville NJ and as right now I do not have it. My wife is on phone now asking why when her prescription which has 3 refills until March was denied by your employees, and told she had to get a renewal?

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34. Sorry but this comment is not directed towards the entire company of cvs but solely to the Hazleton location ( horrendous) to say the least stemming from the horrible customer svc the sudden store closings never having certain medications in stock and the cherry a top of it all I placed an order for my meds on 11/19/22 and don’t have my meds not to mention that one of the meds ( xeralto ) I ran out of Sunday night so with that said let me call the pharmacy to see what’s the problem because on my app it kept saying in process but could not get answers because no human would answer the phones I have even timed how long after going through the recordings I have waited to speak to someone in pharmacy ! The length of the last attempt was 1 hour and thirty minutes. In front of a room of 5 people

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35. I was trying to get a prescription for Mounjaro filled the day before Thanksgiving at the CVS in Daphne, Alabama. The pharmacist started yelling loudly about obese people and how they’ve ruined the budget for Mounjaro. I told then I am a type 2 diabetic and that she could check for that on my prescription. She then checked and yelled loudly that I am a type 2 diabetic. I believe this is a violation of my HIPAA rights announcing that to the whole store. She embarrassed me and so I told them I was going to have the prescription transferred to the CVS in Evergreen, Al. When I checked my app the prescription was gone. The people at the Evergreen store couldn’t find it. Apparently the other pharmacist had deleted it so I had to have my doctor send it in again. I’ve used CVS for years and will continue to use the one in Evergreen. I’m considering contacting an attorney about the violation of my privacy.

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36. Waited o s hour on phone to speak to someone news my inhaler n hv covid

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37. CVS in Pinecrest,
    8765 S Dixie Hwy, Pinecrest Fl
    Open 24 hours Tel. (305) 740-6840
    On 11/27/22 about 10:00 PM I went to CVS Pinecrest to pick up my son’s medication’s. While waiting in line. I had a need to use the restroom but there was no toilet paper. I walked to where the only employee was working the cash register and was serving a customer. After he finished with that customer, there were no more customers in line and the employee was standing there doing nothing. I asked him to please put a couple of rolls of toilet paper in the bathroom because I needed to go inside. The employee told me he couldn’t move from there because he’d be fired. The employee told me that only the manager could put toilet paper in the bathroom but he was busy counting money in another place and the employee didn’t know how long it would take. The clerk told me that he was going to call the manager but he asked me to move to the back of the store pointing to the pharmacy because he didn’t want me to overhear the conversation. I found the employee’s response very strange and rude and told him that I would not move until I heard him call the manager. I asked him to give me the name of the manager and he refused. I asked him to give me his name and he refused telling me that it was against the store policy rules to give his name and the manager’s name. First name would have been enough for me. Since the clerk had a very bad attitude, I took a photo and told him that I was going to walk to the pharmacy to ask for the clerk’s name in the photo. After I took his picture he told me it was illegal and threatened to kick me out of the store for taking his photo after refusing to give me his name and refusing to put the toilet paper roll in the public bathroom. 20 minutes later I saw the manager take a roll of toilet paper to the bathroom. I called him to talk to him and told him everything that happened with the employee. The manager’s name is Samuel and he told me that the employee was right in not going anywhere. I asked why CVS doesn’t have a policy that before managers put the clerk in front of the store with instructions not to move from there the clerk should first check the restrooms for toilet paper so customers don’t have to wait 20 to 30 minutes waiting for a toilet paper. I have been a CVS customer for many decades and no one has ever treated me as rudely as the employee in question.

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38. I am now waiting 65 min to Bedford hills to pick up I am a senior n need meds

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39. Medication refill was calling in @ 11:13 a on 11-26-22 I went in the store located 118 East New Circle Rd (859) 254-1326 was told by staff “ we was swamped today it will be another 30-45 minutes “ this is why I chose to only get acute and controlled meds here and I’m going to stop this because things have gotten worse time management is a terrible issue here at this location !!!!

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40. Cvs in Tabernacle NJ managers should be fined for how dirty the parking lot is kept. There is no pride. Clean up the garbage and debris. This is a community store in the beautiful pines of South Jersey. Regional managers get on them. It’s really bad.

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41. Can I get a shingles shot

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42. Hi my name is Connie vruvas, my phone number is 440-308-2596, I’m from Ohio. I’ve been going to CVS,for many years,to fill my prescriptions. Yesterday the 18th, I had called my insurance co., caresourse to see if I could get one of my scripts one day early because I am leaving for the holidays in about 4 hours. MY INSURANCE company called the CVS in olmsted township to say push the medication threw, which is soma. I was even given a control number, cnttoooooo35416, the pharmacist agreed according to my insurance co. Not even 10 min later CVS called and said they would not fill it, with no explanation. I suffer with osteoarthritis, I have lung cancer, a torn a lot, and ripped meniscus. They are very rude there, in fact I waited 20 min on hold to talk to a pharmacist to get a explanation, and he hung up on me. I was aware that you are allowed to get a vacation override, and this is my first request ever,,,,,I would like and demand a explanation. I’m definitely changing pharmacy’s, they act like your bothering them every time you call. Could you please answer this question for me.I mean this script would of been literally one day early, unbelievable!

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43. Is CVS a “pharmacy and over priced items,” or are they now a vaccination station?? Disgusting… Nuremberg 2.0 coming… I’d be afraid if I were a biz that’s part of or siding with big pharma to push death shots. This applies to those willingly doing harm (just listen to the CVS recordings as you go thru ea prompt being FORCED to listen to the garbage)… they will not go unpunished. Keep pushing all the death jabs and find out. Oh, while also being part of the 5 – 10 step process of actually getting a prescription filled… they feel they have power to deny and dictate your meds now. Not you, or your doc… them! Y’all are disgusting. It’s too bad, some very nice ppl working for you, just a shame they’re not catching on to what your big pic is… push the vax’s and make enough money to pocket and fund the avalanche of suits y’all will be getting. And not from opiates (in fact, that should be opposite, as you do your best to dictate to “patients” while humiliating them at same time)… you’ll have suits for pushing not just the “covid vax” but multiple of them. Love the way you push multiple at same time, too. Hmmm… which one caused the damage?

    Check yourselves!!! Now perhaps may be time to tell DS to shove it!

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44. I have sent an email to numerous people. I don’t know if anyone has received it. I have a statement about an offer of employment I was given and would like some feedback about the situation.

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45. I had a prescription called in from my doctor November 4 th. I hadn’t received any notifications from cvs so I called pharmacy today November 11 and was told it was on hold? Then told they would process it and I could pick up after 11 am today. I went to store at 2 pm to pick up and drive through was closed AGAIN so I go inside and they said they are out of stock and won’t have until Monday evening or Tuesday!!! Your entire staff need to be reprimanded or even replaced… all they do is complain and tell me they’re 2 weeks behind??? This was Reynoldsburg, Ohio 43068 corner of main and rosehill road. I was supposed to be on this medication since November 7th!!! My number is 614571xxxx but I doubt anything will be done, even your employees said as much

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46. On November 2nd 2922, I went into my CVS that I’ve been going to for 17 years. 1949 west market street. Akron oh 44313 complaint on store manager 5”2 shoulder length brown hair. I asked where is the Johnson’s baby oil then she threw her hand up and said over there. I guess I interrupted her. I went in that direction couldn’t find it. Went back to her and she was very rude. “ I said it was over there and then she said don’t you rember “? I yelled yes I remember but I couldn’t find it. It was on the bottom shelf out of sight. We then both started yelling at each other. Sh was the meanest store manager ever. I swear she was going to hit me. She was loud saying I was being mean but this person should be not your store manager. I’ve never had problems there. I will never be back. It was craziness.

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47. Refused to provide flu shot for 65 year old after numerous attempts to
    Schedule onnline. When we scheduled and arrived for previous aappointments they said they did not have them and to come back in a few days. We were told no appointment would be necessary. Went back this morning and now they t are stating you have to make an appt

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48. To Whom It May concern:
    The customer service in the South Hampton New York office is deplorable. Each time I need to speak with someone in the pharmacy, they never answer the phones. And I mean never! Yesterday, I was on hold for an hour and a half. Today I was on hold for 25 minutes. Both times no one answered the phone. My doctors office says they have a very hard time with them answering the phone and when I called another affiliate, CVS Caremark, they were on hold with me and the pharmacy for 25 minutes and they never answered the phone! This is an ongoing problem that started about 4 to 5 years ago. It’s unfortunate that my prescription was sent to CVS pharmacy instead of CVS Caremark. I don’t ever want anything sent to the pharmacy Southampton again. Please do something about their customer service!
    Thank you.
    Robin and Rita Smith

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49. Heard that CVS is planning on closing store where many seniors on Medicare and children on Medicare go to get prescriptions filled.

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50. Your cvs stores are disgustingly dirty. I asked why the station ave. Yarmouth drive thru was filthy and told corporate put a hold on deep cleaning. I have informed the board of health on your new why of keeping us safe. I hope you can be heavily fined.

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51. The CVS on main street in East Islip,NY 11730 is a target for crime during the late hours. Please close the store overnight. It doesnt have to be open 24hours.

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52. I completed a CVS questionnaire that offered a variety of gifts at the end. The only thing I needed to do was pick a gift and pay for postage. I was just charged $126.94 for some facial cream that I chose. When I called the company to complain they said the only thing they could do was offer me a small refund. Please let me know if this was a scam And if not, I need a full refund.

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53. Too many times I’ve gone to CVS I’ve been overcharged I bought bleach charged eight dollars and when I looked it up online it was $3.19.
    And this comment section will not let me send a picture.

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54. Wrong to fire CVS nurse for Catholic beliefs for not prescribing abortion pills. Shame on you

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55. Every time I pick up my prescription it is the last to be filled and now with six people behind the counter it means no difference.r

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56. I was denied my medication by the pharmacist because I often request it two or three days early for my own reasons, I was treated like an addict and humiliated so I left and returned on day 30, the pharmacist saw me called out my name and scolded me for comming back I calmly told her I needed my medication the next day and told her the dangers of running out she began to demand I tell her where my medications where and that I should still have some because I fill early every month. First Off that’s between me and my doctor and what I’m going through medically i have not abused my medication I follow my doctor And his medical plan I will contact my doctor have him help me but I will also contact my lawyer this should never happen to anyone I am concerned about my health and withdrawal because of her refusal and I am afraid I will end up in the er 1000 dollar bill I can’t afford. I am very upset and hope to prevent others from this happening to them

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57. Your phone system is H O R R I B L E Mist people want the pharmacy Yet you have to go through a list of other prompts. Our CVS i s always slow. It nothing to be on hold for 30 minutes.

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58. Your telephone answering system is extremely poor and frustrating. It’s obvious you do not want your customers to talk to the pharmacy, but sometimes it’s necessary. Transferring out of state controlled substances or any transfer. The wait tome and runaround you get is long and painful. PLEASE HELP.

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59. There is a cvs store #6205 that refuses to allow customers to use app as they don’t use it at this store! I went to the drive through at pharmacy and held up my phone with a barcode for them to scan to retrieve my prepaid prescription and it was like I was showing them a piece of fruit. All the girl said is we don’t use the app when I asked if she wanted to scan the barcode. I had to give name, date of birth and wait for at least 7 minutes for her to get the already paid for prescription that was ready and waiting for pickup. Why would cvs allow a store to not use the convenience of the cvs app? When another new prescription was ready at this pharmacy, it never showed up in the app so I could check price or prepay. I finally transferred the prescription to a different CVS which is not as close to my home and luckily they understand and use the technology available with the app. Please do something with store #6205 so they can get on board with using the functionality of the app. It’s crazy in this day and time that they don’t.

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60. I got a text & had a Skype interview & a official letter but I’m not sure if it’s legal or not. I tried to contact on the phone to report but I got hung up on a few times.

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61. When are you going to stop with the covid ads when you call on phone. It takes you 5-10 minutes just to talk to a human. It is very irritating. Please take all that garbage off. I’ll ask about it the vaccinations if I need to. Please take it off the phone!!!!!!!!

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62. I can NEVER pick up a prescription even when it’s ready! Always multiple trips. Today was just because your guy couldn’t wait 5 more minutes to go to lunch! Infuriating since the pharmacy is supposed to be open! ALWAYS a horrible experience dealing with you uncaring jerks

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63. I had my card ran 3 times for the same $20 purchase leaving me no money when I went to purchase groceries. When the store was informed and asked to rememberse my card I was told to call 1800shopcvs. Nothing was done.

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64. I want to close my account today August 28 2022

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65. I am a Cvs customer that goes into CVS quite a bit I pick up wkly prescription and I live next door so I drop in and buy a lot of the make up and finger nail- this wk I got 4 new polish’s 2 were the same color- I had my receipt and asked for a even exchange – I worked a few stores and know the differences between refund and exchange – your store clerk was quite rude in his jeste totally ignoring my my exchange request and was going to put in on my card I told him I wanted just exchange them( he told me it’s store policy that he has to put $5 on my card taking up to a wk- I told him I’d come back – I came back had forgotten my receipt this time my dog was w me barking) I misplaced it I looked up store policy about refunds and exchanges and it said CVS has the same policies -!; I could get the exchange if it was the same thing – he comes and tries to tell me that store has its own policies asked to see it – he wouldn’t he asked for my I’d and went picked out 2 new colors same price I am video paying for the original s and he knew I go there – he went ahead again and tried. To put it back on my card after I was very i wa exchange he even discounted the brand new polish’s and refused to give me his name when I told him I know CVS policy I had to show him he would refused honor my exchange – here a photo of all the polish’s I buy at CVS this month so far he sees me I have a dog in a wheelchair he know I have a receipt now I found it I want to know if CVS stands behind there outline worker he was rudeand wouldn’t wouldn’t show there sore policy or his name – it was a $5 purchase I need polish for a event I am going to and don don’t want to wait a wk for my money I want th to know if cvs had a commercial that said he returns every cosomtic if I have all the proper labels in commercial at one time and what is San Diego balboa policy? I also talking to a a attorney there the getting changed twice for prescription if cvs doesn’t have it but don’t let u know they charged me twice my insurance said nobody does that hardy cvs did 2 mos ago I am 64 and disabled and just wanted a exchange I am requesting a follow up

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66. I contacted you a few months ago regarding the unacceptable condition of the lanoka Harbor NJ store. It hasn’t been vacuumed all summer. Bins of products lined the isles. Vents over vaccination area filthy. When will this store be cleaned? Staff very nice and friendly but store conditions unacceptable

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67. CVS pharmacy is terrible, employees show a don’t care attitude. Pharmacist checking rxs flu shots drive up window phone calls. CEOs make all the money the hell with the help.

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68. Hello, my name is Deborah Anderson, 69-year-old female, cancer survivor, taking MANY medications, and I need you to know that your pharmacist, Theresa, who works at your pharmacy on East Avenue by Trader Joes, has once again (three previous incidents of my doctor’s incompetence) saved me from getting an RX that could have put my life in danger or killed me! Theresa caught my doctor giving me an antibiotic RX that has serious negative interaction with the Warfarin I take for blood clots! Theresa went out of her way to contact my doc to explain this dangerous issue and get me an antibiotic RX that would not harm me! You must recognize Theresa for being a super intelligent and caring pharmacist who has saved my life on 3 separate occasions, and this past Thursday was incident number 4. Please give Theresa the recognition she deserves, both personal and monetary, for the lifesaving service she has provided me! You are very fortunate to have such a smart and kind, professional pharmacist in your family of pharmacists!!

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69. CVS sunrise and Ramon Palm Springs California you can never get a hold of those people they just put you on hold And Forget about you I just called them back three separate times they put me on hold well over 45 minutes

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70. I Just want to complement the Pharmacists at your Bellevue, WA Target facility on 116th Avenue. They do a great job satisfying customer needs , provide excellent service and are very kind and understanding. In particular, I would like to recognize the outstanding job Pharmacist Dat Nyugen always does. I can always rely upon him to do an outstanding job! He is to be commended for his excellence! Thank you.

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71. Your 24 location is not open 24hours ,the employees looked at me me and walked away

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72. I have been trying to contacts CVS risk management for 2months no one answers the phone no one returns my calls. I need to talk to someone to clear up my case

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73. How can I have my RX’s automatically mailed to me?

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74. JUST A WARNING !! FOR YOUR OWN SANITY DO NOT FREQUENT THE PHARMACY SECTION AT CVS LOCATED AT 1040 WEST CHESTER PIKE IF YOU EVER WANT TO SPEAK TO SOMEBODY IN THE PHARMACY THEY DO NOT ANSWER THEIR PHONES. SO BECAUSE OF THIS I CHANGED MY CVS TO THE ONE LOCATED ON 1101 WEST CHESTER PIKE AND AT THAT PHARMACY THEY DID ANSWER THE PHONE YET THEY FOUND IT VERY HARD TO DO THEIR JOB I HAVE BEEN WAITING ON PRESCRIPTION DELIVERY SINCE MONDAY I GAVE ALL MY INFORMATION I SET UP AN ACCOUNT I SET UP MY CREDIT CARD, THIS MORNING MY HOME HEALTH CARE NURSE WAS HERE WHEN I CALLED CVS AND I WAS TOLD TWO DIFFERENT THINGS FIRST THEY SAID THAT IT WAS GOING TO BE DELIVERED BY SIMPLE DOSE ,.SECOND THAT THEY DID NOT HAVE MY CREDIT INFO. SO I CHECKED THE APP TO MAKE SURE THAT MY CREDIT CARD INFO IS IN THERE AND IT WAS. SO THEN I HAD TO CALL THE PHARMACY AGAIN TO REITERATE REITERATE TO THEM THAT THEY INDEED HAD MY INFO. NEEDLESS TO SAY BOTH PHARMACIES ARE VERY CARELESS WASTE A LOT OF TIME NOT JUST MY TIME MY HOME HEALTH CARE NURSES TIME AND MY DOCTOR’S TIME DEALING WITH THIS SIMPLE, SO SIMPLE ISSUE.

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75. How do I file a complaint against a store employee?

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76. Every time I go into the store at CVS in Grand rapids Michigan on Michigan and Fuller the WellCare section is always empty I’ve been in there several times there’s like a box here a box there the clerks get upset about it they don’t have a book in the store for WellCare people and then when I asked them about stuff that what qualify for it and what doesn’t he says man what we don’t shop for you I’m not asking you to shop for me I’m asking you to be courtesy and respectful to me you don’t have the stuff on the supplies on the show every time I come in here they’re not on the shelf for WellCare I don’t know what else to do but I think that was very rude and I think that you guys need to supply the stuff on the shelf so the seniors can come in and get whatever they need to get right off the shelf where it’s at I’ve been in there several times and it’s always one or two boxes it’s always empty and a close got an attitude because they don’t want to walk around and try to help you with it if you don’t want to say help you need to cancel the contract if you can fulfilled the the contract cancel it give it to somebody else that’s willing to do it just because we sing we don’t deserve that no my telephone number is 616-710-xxxx and I shop at that store on Michigan and Fuller I’m sorry Leonard and Fuller and every time I go into that store the shows are always empty only with the whale care products for the senior citizens I got pain in my knee I need medicine you can buy is CBS I bring the CBS products up there they say it don’t accept it but you never have a supply of the stuff that you’re supposed to have a supply for please do that

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77. Went to CVS in Cape Coral Florida March 17 2022 for a pcr test for the wife and I cause we heading home to Ont. Canada and it was reguired at the border. Get to the border and still no result”s , So we had to go for the antigen test had the result’s in 45 minuts. So went after CVS to get my 278 dollar’s back since they didn’t produce the results. Spent 6 hour’s talked to countless people and waited 4 month’s before I finally recieved any money back which to me Is total Bullx on there part. Talked to other snowbirds heading back to Ont. Can and they had the same experience with cvs

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78. Who do I contact to add an immunization to Florida Shots given by one of your stores ointment 2022

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79. Saundra Burdine DOB 09-04-1965. I was going to the hospital on 08-02-22 so I called on 08-01-22 explained so it could be ready first thing. It is 08-04-22 still not ready. The 30 day supply to be filled was 08-02-22. It had a refill. I am leaving the hospital from having back surgery and the doctors called in other prescriptions I called to see if they were ready. The pharmacist on duty said what do you want I explained about my prescriptions and that cvs had called me about one of them he yelled at me and said they would be ready after lunch and hung up on me. Disgraceful.

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80. I won’t be shopping CVS anymore; I always went there even though it was further than Walgreens. Of course I went for my one coupon a bought many other things.

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81. The person in pharmacy hung up on me tweet and would let me order my medication because I had phone on the speaker that is the only way I can hear he slammed the phone down twice I call back that were the twice came from he was very rude when he answer the phone.

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82. Store #0032, Cave Creek AZ
    They are the rudest staff I have EVER dealt with! He just told me to choose a different pharmacy and hung up on me! I picked a prescription yesterday that was supposed to be 10mg and they filled it with 5mg for $36.04 and denied it was an error! He told me to take it to another location to dispose of it. They are always very rude NEVER smile or greet us. They are less than a mile away so why should I go to a different a different pharmacy just because of their bad attitudes! And, when a RX is filled they constantly text me to pick it up over and over. Mgt needs to get involved to improve service! This should NOT be ignored. Pls respond.

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83. There is ZERO Reasons anyone should wait in drive thru for 45 minutes with 2 cars ahead of you!

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84. About 3 months ago I was out in front of CVS store pharmacy at 7851 is the number and seven I was on the telephone walking back and forth in front of the store and I had to look down and noticed I was bleeding profusely blood was shooting out of my ankle five to six feet and covered the entire park or walkway out in front of the store I’ve been over and held my finger over the hole in my leg and blood was shooting everywhere and I did not know what to do so I asked a customer to go in and ask if they had a Band-Aid or a rag or something I can stick over and stop the bleeding customer went in and asked the people in the store and he and she returned and told me that they said they didn’t have anything to put on my leg I was just amazed amazed at CVS for what you know a simple Band-Aid or a napkin would have worked so the three customers that were standing there two of them went to their cars and got their kids and another lady went inside the store and spent about $20 oh and bandages and stuff and come out and bandage me up between the three of them they manage my leg up thank God for customers and cuz you sure can count on CBS stores to help you in a in a time of need thank you

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85. Cvs at west cape May Nj check out is a disaster.One cashier , line around the corner. One person to help with problems with self. Checkout and to. Check people out, completely ridiculous. The manager no where to be found. Once she finally appear she call for another cashier who look like he had no idea what he was doing and she when back to restocking.Clearly that guy would had been better restocking and she helping the customers. No pride at work anymore, understaff,took 40 minutes to pay for 4 things

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86. New insurance requires use of CVS pharmacy we were able to use Walgreens with other carriers. CVS is not good. I transferred a prescription online and received confirmation to be told 2 days later the system doesn’t work and we have to call it in which I tried 1st and couldn’t get through.

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87. Sitting outside CVVS waiting for the pharmacy to open at 2:15pm, 5 cars in line-last I checked the pharmacist was chatting inside with gates closed. Now 7 cars.

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88. Hello,
    On June 27th 2022, I was a victim of discrimination by the store manager, I am an independent insurance agent representing an insurance company, I was assigned to this CVS store#9246, I have a emotional support animal (ESA law) with me all times with in closed stroller, the store manager come out to me and very rudely told me: “you got to go” we don’t allow dogs here, one of the employees was a witness, I called your corporate office and I never heard back from them, I wanted an explanation a legal explanation, now I am ready to do a formal complaint in court.
    Alicia Brock
    949-322-xxxx

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89. Hello,
    22 days ago I was a victim of discrimination by the store manager, I am an independent insurance agent representing an insurance company, I was assigned to this CVS store#9246, I have a emotional support animal (ESA law) with me all times with in closed stroller, the store manager come out to me and very rudely told me: “you got to go” we don’t allow dogs here, one of the employees was a witness, I called your corporate office and I never heard back from them, I wanted an explanation a legal explanation, now I am ready to do a formal complaint in court.

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90. Everytime I cash out with the girl who was there at Moog Rd + 19 , when no other worker is around she is so rotten it’s disgusting. today it was 8:10. an she blames it on me . This store will be closing with her there.

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91. CVS Merrill Rd. / Univ Blvd
    Automation System not functioning correctly. Pharmacy not answering calls.

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92. This is not a compliant but rather a shout out to one of your employees store in Scottsdale
    indian school. Taos D. Went beyond his job description to assist us with a very complicated issue cvs is lucky to
    Have a great employee and should recognize this em

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93. I need to find the right person to notify of demolition starting soon in 1280 Sutter St. San Francisco Covid Center location. I called 4 people last week no one called me back. My name is Margena Wade from Walsh Construction Co. in SF

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94. I am an employee at the swissvale store in pennsylvania i was injured at work and have been reffered to the company segwick that handles workmans comp cases , this company represntives are very unprofessional , and have been given me the wrong information since the begining , I like my job and love working for cvs , but segwick needs to be looked into , they refused to contact me when the injury occured and when i would call the number it would ask me for a case number that i did not have , my boss at the time had to contact someone from hr to get a call back or email from segwick , since i was not offered medical coverage after a couple weeks i went to the er, I had to wait another month for an available appointment and now am in physical therapy , i was advised that i needed to take im off and allow my back to heal , when i contacted the case worker she said that she would verify with pt , I took two weeks off and the benefit status on the website has said approved , until yesterday when a young lady became angry and changed it . i had alredy been advised be another case worker that i would not be covered and that i did not have the right to take time off and that i am not allowed to take the advice of pt after i had been on loa for a week , so i was given the wrong information , then the case worker told me that i had to make the doctor give me an appt and approve my time off , i explained i had an appt a couple of days before i was scheduled to go back to work and she stated that it would be to late , the doctor is with upmc and the therapist is withe nova care , since the therapist is not in upmc network they do not communicate .Now im supposed to start pt for my knee its swelling from leaning to the right and the extra pressure , the doctor sent over a reffera but segwick still will not ok the pt for my leg , I have had 3 or 4 different workers since they decided to acknoledge my injury , can someone look into the way they treat employees and why it is so hard to have a consitant worker and be given correct information , i recieved a letter from the labor board that stated since they did not get a refusual from cvs that i would be covered for any time off , i had to use my vacation time to cover the two weeks off ,, ji can except the finacial loss but i need to be able to at lest get the physical therapy and have a doctor that works with pt . Is there someone that can investigate my case with seqwick , im also filling a complaint with the labor board against segwick . and feel that someone from cvs should look into there buisness practices thankyou

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95. I am trying to find the CVS Health Hypoallergenic Infant Formula Powder with Iron. The item # is 390568. My granddaughter’s baby can only tolerate this formula. The Buffalo Children’s Hospital has classified the baby as a “fail to thrive” child because she throws everything else up. Please, Please help us. I have been on the phone to CVS stores throughout western PA from Erie to Pittsburgh and from Westfield NY to Buffalo NY. My granddaughter only has enough formula to last until tomorrow. I am in tears! If you can send my granddaughter some cans, I will pay whatever the cost is. If there is anyone that can help me please call me at 814-789-xxxx or email me. Not sure what I am to put in the website area so would like Mr. Larry J. Merlo the CEO of CVSHealth to get this request. I am praying that he can help me. Thank you for your time. My phone number is 814-789-xxxx

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96. I made a purchase at CVS in Roseville, NC, S.Main St. and was terribly disappointed in the transaction and the return of the malfunctioning merchandise. I need to speak with someone regarding this matter.

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97. Quiero agendar una cita para la segunda dosis de la vacuna del COVID 19 pero no me deja entrar al sistema

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98. Hello,

    My name is Lorene Wood, and I live in Diamond Bar, Ca. I was scheduled to have a COVID-19 2nd booster today but was denied by the pharmacist at 3290 Chino Hills Parkway, Chino Hills, Ca. The pharmacist stated I was not eligible to receive a second booster. I explained that as an immune-compromised individual (kidney transplant), according to the CDC guidelines, I am eligible four months after my first booster. I also explained the series of shots that I have received so far:

    1. 2/13/21 @ UCLA -transplant dept
    2. 3/6/21 @ UCLA – transplant dept
    3. 8/24/21 @ CVS store 9816

    These three shots completed my first series.

    I received my first booster on 2/16/22, and according to the CDC and my kidney transplant doctor, I am eligible to receive a second booster four months after the first booster.

    1. My disappointment and complaint is the lack of communication between CDC guidelines and this pharmacist at the 3290 Chino Hills Parkway, Chino, Ca location. She explained she is up to date on the information on COVID-19 shots as she has a relative who also is immune-compromised.
    2. As I sat in the parking lot trying to seek help from customer service for one hour, I was transferred from one departure to another in what seemed like a never-ending loop between being transferred to the minute clinic, customer relations, etc. Please check the record for the many calls and transfers; you will understand the frustration of no one helping. My name, phone number, and complaint were recorded but did not achieve the end goal of receiving a second booster. Also, I was hung up on twice in the process of being transferred.

    I would like for CVS to send out a memo of the CDC guidelines so all responsible for giving the shots to patients align with CVS and the CDC guideline.
    I want an apology for the poor customer service I received in the store and all I spoke with and got hung up on in the customer service cueing system.
    I want to receive a second COVID-19 booster shot as I’m eligible and need it to stay strong against getting the COVID-19 virus.

    A very frustrated customer,

    Lorene Wood
    909 802-xxxx

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99. I have lived in Conway SC in over 4 yrs and CVS is my pharmacy. Every time I have an encounter with one women and this women goes above and beyond to make things right. I feel she should praised for her hard work that she does, PLEASE… Tiffany Hemingway, is an kind, and ambitous worker who goes above and beyond all the time.

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100. The CVS in Minden La has had my blood pressure
     Prescription for sixty days and have yet. To fill my Cardia Med prescription can you please help I need my med

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101. Parking lot at cvs in fern creek on bardstown rd has been disrupted for 6 months severely cutting down on space why can’t they get it repaired ?

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102. Our unio desks with CVS. However every time we go to get our scripts they are not ready. If we call first they never answer the phone. So we decide to just go there and they say we are going to have to come back. Therefore, we will be switching all our scripts to Walgreens. This is your Edgewater, Maryland store by the way.

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103. The CVS on Bellevue Avenue in Richmond Virginia is fast becoming a dangerous place. There is no security and the store is robbed daily. Many of the products are locked up because they are losing so much merchandise. I have used the store since it was first at this location and I would say in the last two or three years it has become a very sad, and sometimes frightening place. Even though it is very conveniently located for me since I live about a block away, I’ve gotten so I do not like to go in there anymore because I never know what will be going on. This evening when I walked in to the store the alarm was going off, there were two older staff and that’s all, and there was merchandise strewn on the floor. They desperately need security and I’m wondering why this is not being provided for them. The cost of a security guard I’m sure it would be less then the amount of merchandise walking out of that store on a daily basis.

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104. The pharmacist at 2390 N Federal Hwy is disrespectful. Screwed up my prescription. Now he has me waiting for over a hour just to get back at me for being upset about the screwups. He also took it upon himself to refill my prescription for a 3 month period without my consent. I am contacting my attorney, I have heart issues and I’m about to call a ambulance from his total disrespect.

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105. The drive they at CVS on Clinton St in Ithaca NY has been closed for months. I have to wait in long line standing—no chair for old people. No one seems to know when drive thru will open. Why?

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106. Complain store 8524 purchased 498.00$ asked for written receipt it printed blank paper so nothing on paper. No coupon’s so lady told me to go up front desk she would print it. All she gave me was electronic journal report NO COUPONS asked again she said can’t help you!!!!!
     This is totally wrong
     That blank paper was 3 feet long full of coupon’s that were entitled to me.
     You need to hire people that know how to handle this issue.
     Louie

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107. My mom&I have been a cvs customer for over 20 years. She’s 83 with disabilities She needs her booster shot. None of our close stores have the electric carts. Phyllis Shelby

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108. Last few days Ive been trying to telephone the pharmacy at CVS Clermont Fl 1800 Hwy 50. Im traveling out of state waiting 30-40 min per call no pick up. I get texts but then no response. I will be changing shortly to other company. What a joke. Im going to start with google and others to try to help others.

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109. CVS Store#3741 – Called headquarters twice on Friday to file a complaint. District Manager was suppowed to call however I have not received a call. The manager Rachel did not follow the conduct policy CVS has. Rachel needs to be reprimanded and to have further training. I would appreciate a call. Thank you

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110. A $12 item was left out of my bag I went to the store to inquire about a replacement item or a refund and was told that they would have to review the camera footage from that day to prove that what I was saying was accurate I am a CVS customer for decades I am a care pass member I spend hundreds of dollars there a month all of my prescriptions are with this pharmacy and yet instead of just giving me a replacement item it seems like a lot of work for an employee to review security camera footage /not terribly impressed by this approach. .

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111. I feel it is very rude for you to choose another CVS for me without consulting me now that you are closing my pharmacy @ 931 Concord Pkwy, Concord, NC 28027.

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112. I went to the CVS on S.Hall Rd., Alcoa, TN to pick up my prescriptions. There was one customer in line ahead of me, the employee her name is Lisa told me they were closing for lunch and I would have to come back 2:00. I couldn’t not pick up my prescriptions till then. I live in Friendsville, TN this is bad business when I I couldn’t get my medication. I have been using CVS for years but I don’t have any interest in continuing if this is the kind of customer service that your employees are offering paying customers.

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113. I have been waiting for a week for an authorization for an MRI of my right shoulder. Could you please expediate this request.

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114. Did CBS in target on Arlington sting Akron,ohio get bought out? All out favorite people worked there for years r gone.

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115. I went to 4700 Bergenline Avenue store number 7400 Union City New Jersey I went there to pick up my medicine my deal how was the first one online there’s no one else behind me after standing there for over 10 15 minutes there is a line behind me now I ask the gentleman behind the counter excuse me is anybody working back here he told me no I said excuse me I started recording him you mean to tell me that two people behind this counter and no one is working back here correct he said correct I said interesting corporate would love to hear about this he shook his head like he didn’t care I proceeded to wait for someone to take care of me when the lady came over asked me for my name my information to pick up my medication in the meantime he proceeded to call Security on me security came and asked him what was the problem I couldn’t hear what he told them but I turned to them and told them did you hear what he said the lady asked me are you recording I say yes I was I said I asked them after standing online for 15 minutes but somebody going to attempt to me he told me that wasn’t nobody working back there so I recorded him and told him I was going to return this video to corporate she said oh man I am so sorry about that she proceeded to give me corporate number and apologize to me she asked me to the lady said anything to me I said no he just took care of me that her job and stood quiet he the manager had disrespected me I would like to meet up with the corporate so I can show you my video very uncomfortable situation

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116. I visited the Jensen Beach, Florida Store 3289 5/17/2022 to pick up a prescription. The woman that handed my prescription was extremely rude. I started to ask her a question about the prescription and she did not even allowed me to finish my sentence and she waved me to the pharmacist. When I asked the pharmacist to speak with him and he was far away from where I was standing and he said “ask the question” and I did not want to everyone around to hear my question. He did not approach where I was standing and he said that he could hear me and he said that he was really busy. I told him he was rude and the women that handed my pills was also rude. He agreed that he was rude. I purchased a few additional item and made a comment to the cashier and she indicated that the CVS in Stuart had closed and the store in Jensen Beach was serving the customers from the closed CVS in Stuart and no additional help was provided at the Jensen Beach store. No wonder why the people at the Jensen Beach were all stressed out. GET THESE PEOPLE HELP

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117. R dear sirs you have a customer survey going on through Bliss I ordered some headphones and since then they have attempted two or three fraudulent charges on my card so you need to be aware of that they’re using the CVS name and your survey to extract credit card numbers and use them fraudulently

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118. Cvs at 19 ave and Indian school rd was the best cvs in town. Lately is the worse. Guys install lottery and atm machine that just doesn’t work properly and hire very rude employees, the good ones cvs always move rich neighborhoods . I have to deal with Tracey she’s the new manager, I mean maybe 2,3 months there; I think she’s the same Tracey from frys store, she never help anybody always causing problems to customers, I already had 2 problems with her at cvs. Last one was Wednesday or Thursday, the lottery machine took $10 from me, don’t give me anything, I complain to Tracey, like always she cannot do anything, don’t returned my money either just said… I will give yourphone and name to the lottery guy he will call you… this doesn’t solve anything, she will take this money for her … cvs hired a thief, with no intention to help anybody. I’m pretty sure she was the menager in frys stores, you cannot trust in this woman . Nobody give bad reference s about employees, they can be sue for that… you guys don’t know who’s this Tracey is…

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119. To whom it may concern I have recently put in a complaint on cvs 14125 Steele Creek RD Charlotte, NC 28273 that on Wednesday may 11, 2022 I went into this CVS and not only was accused of stealing which found no sort of thing was happening continue to call my wife a and I replied do not call my wife a the employee said I just did what you gonna do about it then proceeded to smack me in my face and contacted the police and waited over and hour before I left because I had to work I went inside to get the guys name and was told by the manger John with kinda long dark hair that was none of my business and was very rude he was standing right next to the guy that smacked me in my face and he also acted like he was going to hit me as well outside that is.. But inside told me to get out that was none of my business on camera I was wearing a black shirt with a Panthers hat backward this is unacceptable and doesn’t matter how I dress or what I look like which they mentioned that outside said I looked like someone who steals I shouldn’t be treated like that whatsoever and I want something done he is lucky I had to work and didn’t take charges out on both of them which I should have but I want him fired or something please be done thank you have a great day

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120. Please deposit my vacation time onto my card on file while I am waiting for my TDI payments. Thank you. 0022979

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121. The CVS on west putnam ave in greenwich should just be shut down. The pharmacy is the worst in the world. I wish someone from corporate would come and see what the customers go through. I was told they are so short handed a prescription takes days ! Every time I am in there people are complaining and I kid you not I must here oh it will be ready in 15 minutes to every person going to counter waiting for prescription. The worst thing you could do is have everyone go to lunch at the same time …. I have NEVER heard of that especially with a pharmacy. Please come incognito and pretend your a customer and see the problem. So many people are leaving this CVS and going to others while I thought this was great having one right here on this side of town and it was good when Chi & lucas where there no one had a problem. Why cant you fix this problem ???? PLEASE DO SOMETHING TO HELP PEOPLE HERE.

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122. Your.store.onGeorgia.hwy Conyers GA. Open a reward.card in my name without.telling me was going.to.be.charge monthly i.try closing.it they said.it is close.but if it is close.why are still.sending me. Rewards.to buy stuff, call today was on the line 45.mins. still no.help…I am going.to file.a complaint.with.fedral Goverment because.credit are.with.the Feds. I.am letting.u.know what I will do.since.no.help.with.this dept.

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123. Just experienced the rudest customer service person at CVS pharmacy drive through in Miami Lakes, FL. Her name is Jasmine and she actually let me sit there for 20 minutes without even acknowledging me. I had already sat in line for 15 minutes to get up to the window. When she finally came to the window, there was no “I’m sorry for the wait” I’m the only one here. Nothing! She just walked away again. I finally got service from the pharmacist. Why do you text me to come pick up my meds for me to be mistreated? Why is Jasmine representing you? Why is she obviously doing a job that she does not enjoy? She’s not a people person. She does not belong there.

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124. Filed complaint about pharmacist and quality generic drugs May 3, 2022. Advised market manager call within 48 hours. Never called Mr, I contacted customer relations over weekend told takes 10 business days before manager would call. Today May 10, 2022 called customer relations representative kindly contacted manager for me but he was busy touring store, asked representative email info he call back within 24 hours. My question doesn’t market manager read his emails from customer relations or his administrative assistant? Why bother filing complaint if it falls on deaf ears??

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125. What is going on with cvs? Can’t speak to a human???!!

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126. I will not shop at the smaller C.V.S anymore. The fact that you can only use machines and some you have to ring a bell. The machines are too hard for seniors If you buy wine you have to wait for a clerk to ok it . They always break down. They don’t aways take your money or coupons. ON AND ON You should at least have both like everyone else.

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127. I visited your pharmacy at 1875 Capital Cir NE
     Tallahassee, FL 32308
     United States
     Wednesday May 4, 2022 from 9:30-10 pm. The pharmacy was backed up and service was slow. The technicians were friendly and seemed competent, but the pharmacist on duty was On a personal phone call the whole time we were there and not helping or doing her job in any way

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128. I do not like the way the robot looks. II want to talk to human..

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129. My name is Steven Urbanus I was sick and went into a local minute clinic near me on May 2, 2022 I had taken a home test that said I was positive and my work needed another source for my covid results. Three days later I stilll hadn’t heard from the pharmacy or the minute clinic so I called the designated number give. At this point I had checked the web site several times and gotten no answer. So now I went do n a awful experience you know as your Mobil minute clinic phone numbers I was treated rudley, not helped or brushed off. One woman named brandy at a call center was the only one who helped me or cared a woman named Asia was super rude dismissive and condescending so here we are day 6 and still no covid lab results. I’ll never deal with your company again I’ve been lied to and treated so poorly I’m at a loss I will tell my story to friends and family on social media and hopefully tv or news. I needed this for work and feel slighted so best of luck you lost a valued customer

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130. we are new customers with simple dose. They no longer will send the meds to our home because YOU are havimg a problem with express scripts. I am very unhappy about this.. My husband has Parkinsons and there is one med that is a controlled substance Armodofinil therefore we cannot have it included in the presort because you cannot not put in a presort when it is shipped to the store. This is why we switched to simple dose. I am very angry about this as this causes more work fro our doctor. Any med that cannot be put in simple dose packaging, I will continue to use our local owned family pharmacy. It gets very confusing. Please,Please kindly get this situation resolved or I am going to cancel simply dose and go back to our local pharmacy.

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131. I am entitled to my CVS pharmacy technician sign on bonus. Thee last I spoke to Human Resource, I was told it would be on the May 6 check. It is not. It took two hours to finally get to a human in HR. I want my bonus. Please help!

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132. My wife & I been customers for several years. Our pharmacy at 8711 Ogden Ave in Brookfield, IL. Can’t enter my wife’s DOB or credit card info. Can you help.

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133. I have frequensted CVS for over 20 years when I lived in Pa & now here in Il. I have few comments: a) love pharmacy; b) coupons expire too soon to use all recived; c) I do not mind doing surveys’ as long as they are truly read & make an difference; c) reward me with items I either use (known from my shopping history) or do NOT bother sending me annoying unrewarding survey’s!!!!!!!

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134. In 2021, CVS tweeted: “[W]e’re working together to support the unique health needs of women at every age,” In reality, since 2016, CVS has donated $1,380,000 to anti-abortion political committees, including $1,225,000 to the RGA, $105,000 to the NRSC, and $50,000 to the RSLC. Knowing this, I will no longer patronize CVS.

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135. I never received my order 17789465 placed on 4/1/22. I called 888 628-2770 customer number to inquiry about it but after 20 minutes wait te line was cut off.

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136. While shopping at the CVS located at Peachtree Rd and Roxboro Rd in Buckhead last week (on or about April 20, 2022), I suffered a health crisis involving anemia which resulted in a medical situation. After shopping for the bandages needed to stop bleeding, I approached the cash register and requested of the CVS employees present at the point of sale that they assist me in ringing up the items. A young woman and young man there refused and insisted that I use the automated cash register. I indicated that I was physically challenged and doing so. The female employee informed me that I would have to go somewhere else then. When I subsequently attempted to bring the items up myself, I became light-headed and disoriented. I looked to the employee for help. The employee asked me what I was looking at. When I replied that I was looking in her but that she should not be surprised and she was there wearing a mid-drift shirt, she proceeded to tell me that I had to leave immediately and that I would be banned from the store. I asked if she was the manager. She replied that she was. When I refuse to leave the store and continue to bring my items up, the female made it call on the system calling for the manager to please come to the front. This confirmed that she had been lying when she informed me that she was the manager. Subsequently a female emerged and approached us and asked of the employee what was the matter. This person who I assume was at the actual manager never approached me to ask me what was going on. I requested that that someone look at the security footage on tape and see that I had in fact not taking any actions which warranted me being ejected from the store or band in the future. The original female then called for the security officer patrolling the parking lot. A security officer arrived and stood by while I continued to attempt to pay for my items. Due to my disorientation I was slowed in my actions. I then abandoned my attempt to purchase the items and exited the store to sit in my car and attempt to regain my orientation. At that point, the mail who had been at the front, who I assume was an employee but who was not wearing any name tag, approached me in my car and told me I had to leave the parking lot immediately. I stated that I needed a minute to gather myself and that did not have to leave as there were other businesses in that parking lot. The two individuals who had been at the front upon my arrival but refused to assist me in ringing up my items for purchase then
     entered a white vehicle near my car and sat to watch me until I left. I felt accosted and left the parking lot in my car. Immediately thereafter I began to lose consciousness. I was hospitalized thereafter based upon my anemia and low hemoglobin count. The actions of the employees literally endangered my life, made me feel threatened for my personal safety based upon being confronted in the parking lot, and soured my previous positive outlook upon CVS. I request that someone now look at that tape and take appropriate action with regard to those employees in terms of how they address a customer, how they resolve disputes which may arise by speaking to both sides of the conflict, and the appropriate display of their name if they are employees and the appropriate wear in that environment. I feel that in all these regards the accidents of the person’s present were inappropriate, unprofessional and reflect poorly upon CVS. Their actions are simply unacceptable, and I respectfully demand that the situation be reviewed by the appropriate corporate officers. I can be reached at the referenced email address or at 404-454-xxxx. I think you in advance for your time and attention to this matter.

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137. Your pharmacist Amy Moore of N Al took it upon herself to call my primary care Dr even though I live in Foley Al and ask hm my medical info! Worse he gave it to her! This is second time she’s done this once 11-21 at Auburn University she posted private medical info on several media sites! I want her fired I fired my Dr wrote a letter to the state d and hired a good atty aliso

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138. every two weeks I buy cvs Pseudoephedrine for my allergies and never have had a problem. Today I was told that I can only buy one box a month. Is this your new policy?

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139. The NYS Bottle Bill states that any store open for business must take up to 240 bottles and/or cans from anyone each day as long as they’re sold by the store. For 36 years in NYC, I’ve taken bottles & cans to local stores. CVS has NEVER followed the law! Some take 20 or 25, some take 40. Almost all of them give people like me an extremely hard time. They make us wait while they wait on “customers” (which they don’t consider us, even though we also spend money in your stores) for 10 or 15 minutes. They bully us & throw us out of stores, & just say “We’re not taking bottles today.” I could go on for hours. You would make life easier for hundreds of people who need this money by telling all your managers & cashiers to follow the law, just like you expect us to follow the law (if I stole from you, you’d have me arrested!).

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140. I do NOT appreciate the associate giving my personal prescriptions to my husband through the drive through

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141. I was told by a CVS employee yesterday, I could get my hydrocodone today since the order were changed. Today same story have to wait.

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142. You make it impossible to travel. I’ve called every day can’t talk to a pharmacist. If I call one more time and can’t talk to a person I’m taking my business Elsewhere.

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143. You store on Figueroa in Highland Park has had a water leaking for over six months we have tried complaining to you through the manager and nothing has been done about drought and lack of rain you would think a big company would try to pay more attention to their water problems this part of your building ,it is on the other side of the parking lot of Ech Street I would like for you to get in touch with me as soon as possible so we can come to conclusion and how to correct this problem
     weeds that are going out of control in a couple weeks when the when they dry up you’re gonna have a fire hazard we’ve had fires here before in thisyour lot would like to resolve this problem as soon as possible please contact me in this on this phone number or this email

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144. IM 62AND MEDICAL DISABLED , I WENT TO GET MY MEDS FROM CVS IN DUPONT HEY DOVER DE, THE PHARMISCIST SAID THIS WILL BE THE LAST TIME SHE WILL GIVE IT TO ME, SHE GOT ANGRY AND THE EMPLOYEE LAUGHED AT ME, TOLD ME TO GO SOME PLACE ELSE 302-674-9155 I KNOW THIS IS A WASTE OF MY TIME, BUT YOUR STORE IS HURTING IN DUPONT HWY IN DOVER AND THIS MIGHT BE YOUR PROBLEM, I AM A BUISNES OWNER FOR 34 YEARS IN DOVER DE

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145. I just waited 43 minutes and 10 seconds to place an prescription order in two minutes later I receive a phone call that it’s not available and I should call the number again this is absolutely ridiculous why don’t they call me and speak to me so I don’t have to wait so long it’s frustrating and horrible service

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146. I have been receiving text about surveys from CVS, stating that there would be a prize or a gift card for participants. This is the text:

     CVS/Health wants to invite you to our April. 2022 poll. Everyone who finishes it by 4-21-2022 will receive a complimentary $100 item fastsurveywinprize.com/1454n6

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147. My wife and I are seniors and use your CVS store located in Target at the Gateway Shopping complex in Springfield Oregon.
     On Tuesday the 12th of April I stood in line for over a half hour to buy my wife and I some Zyrtec D only to find out that you had run out but that you would be getting a new supply on Thursday but to check with the website before coming down to make sure.
     We came back on the 14th at 2 only to find out it hasn’t been unpacked yet and to comeback later.
     We came back on Saturday the 16th only to be told that they had no Zyrtec D
     So I tried to give the pharmacist the events that took place and she started to berate me for being frustrated with the Service and information I’ve been getting from them.
     Your pharmacist made me feel like it was my fault that they could not explain why they had no Zyrtec D! Never admitting that someone might have forgotten to order any She said that the Zyrtec could
     Have been stolen by thieves jumping over the counter stealing the Zyrtec D!
     I so taken back and embarrassed by the unprofessionalism and the accusatory tone of your pharmacist!
     Shame on CVS management
     You’ve lost my confidence

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148. have had so many complaints with cvs with the automated system to eying to use the coupons for good TexScripts never avail on imevpoor quality voicing my complaints and will not recommend cvs to anybody worst drug store

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149. CVS has been taking $5 out of my account each month for over a year. I never go to CVS anymore. Tried to cancel and their customer service says they are not taking $5 out.

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150. I have tried writing a letter to CVS and got nowhere so now because of the abuse that the manger has caused me I have hired a lawyer. The abuse caused by her has cost me thousands of dollars and because of my disability mental abuse as well . When I called in today to get the rest of my script I was on hold for 29 mins. and 26 mins and then get hung up on. I have had problems every single month since she took over last Oct . Both of my doctors have advised me to seek a lawyer because they have seen first hand what she has put me through. There are so many problems with hr that I can’t list them all. My name is Richard Tighe my D.O.B. is 04/02/1958 and my phone # is 207-289-xxxx and if I don’t hear from you I will see in court

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151. My bank account had been charged $5 since July 2020 up to now without my consent .
     Please refund the money you withdrew from my account
     A/C 4764527845723

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152. Handicap parking not well ID any cars are park in designated space could this be addressed correctly thanks

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153. I don’t know what the charge 5.39from my credit card every month.

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154. Can you kindly let me know what’s going on with your company CVS I’ve been dealing with your company for the past 35 years never had a complaint. Apparently they did not have it ready and it’s been in the pharmacy since March 30. Are you guys not ordering enough pain management for it post op patients. Can you kindly call me back at my number which is 908-578-xxxx. Thank you I want this issue to be resolved I don’t want to change companies have a nice day. The CVS I went to is Surfside, FL 33154. Please call me back at my number 908-578-xxxx thank you.

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155. I dropped off a prescription at Surfside CVS in Harding Avenue on Thursday they supposed to fill the prescription today April 6 apparently they forgot to order the Percocet this is the third time this is happened to this particular store. Can you kindly check on what’s going on with the store I would appreciate it very much and you could kindly call me back at 908-578-4123 thank you

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156. Received very rude unprofessional insulting interactions from pharmacy tech at drive thru, @Petersburg, IN. Switched to Walmart Pharmacy. Was without my Rx for over a week, tried to explain but gave up, she was very apathetic to me. This pharmacy is very negative and the WORST. I told my doctor and his staff.

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157. Cvs of wytheville va closing multiple hours during normal buisness hours to catch up..

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158. The cvs belair and erdman ave is horrible my same medication I get every month so have a problem with they tell they going to transfer you to another cvs to pick up my medicine come to find out they never transferred it then I get back to same cvs on belair erdman ave for them to tell me the have to order the medicine when they could have told me that last week when they supposed to have transferred it over to another cvs this will be my last time dealing cvs pharmacy on belair erdman ave customer service is horrible they need to fired there entire team that works at belair rd

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159. This is regarding the CVS location at 1195 BOYLSTON STREET, CHESTNUT HILL, MA 02467
     PLEASE PLEASE PLEASE CLEAN UP THIS STORE! It is terribly dirty, dusty, unorganized and needs a good scrubbing.

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160. Hi, I want to file a complaint against CVS machesney park, Illinois. CVS corporation needs to investigate for it’s inventory at the that location. I know one of the workers damages the inventory one month in advance before it’s expiration date for other use. Any expired goods gets taken off the shelf one month in advance. I believe that product is good to sell up until the late date or expiration. You need to investigate on that management who is cheating the company.

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161. Hi, I want to file a complaint against CVS machesney park, Illinois. CVS corporation needs to investigate for it’s inventory at the that location. I know one of the workers marks the inventory down one month before it’s expiration date for home use. Any expired goods gets taken off the shelf one month in advance. I believe that product is good to sell up until the late date or expiration. You need to investigate on that management who is cheating the company.

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162. Is it possible to send a thank you card to my CVS specialty pharmacist Jody?

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163. Hello. The CVS in Lumberton, Mt. Holly, New Jersey refused to fill a prescription for an antibiotic I need to treat a bone infection in my mouth. They claimed the script was unclear on how many pills to give me. I have two refills so it is safe to assume I needed a decent amount. I emphasized that my dentist said my situation was urgent and needed treatment, as the infection is severe. The female pharmacist refused to fill it despite what I have said. My dentist emphasized that the infection could spread to my heart. She still refused to fill it and my dentist office had already closed so I could not call for the pharmacy to get their so called clarification. I am now without the medicine I need.

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164. The store on 2100 in Crosby the stores most unorganized place anyone can do business now there is always boxes in every hour every time you walk in the store stock that has not been put up still in boxes in the middle of an aisle the pharmacy is way worse they can never get a prescription correct it’s always a wait they are generally nice but no help

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165. My wife and I have been using the CVS pharmacy in Harlingen, Tx. on Harrison street for a few years now, and have always been treated nicely, except when John (I believe his last name starts with an O) Oncley, maybe? He gets irritated if you interrupt him or question his explanation of why your prescription is not ready. I had an encounter with him this morning around 10:50 AM. about a special vitamin D, 600 mg prescription. Apparently customer retention means nothing to him.

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166. Hire older people with brains Not these lost minded kids hopped up on red bulls

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167. No one answers the phones.I have to go the pharmacy personally to get my medication, when it should have been contacted Dr and ready by now. And sometimes even when you go there they look like they are bothered by your Presence. 9306 Narcoosse road, #4491 Orl. FL

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168. I needed a prescription last week and CVS i believe Richmond mi charged me 48$ w discount from 108 because i have cvs card. Just got 3 more filled in Marysville mo and only costs 14dollars. Store told me Richmond hadn’t asked for my Insurance card! You’d Think they d ask? Upset because I’m on fixed budget raising grandson alone too!

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169. aloha,
     i would like to covey a heartfelt MAHALO(thanks) to Tanya located at Keaau in the big isand and all the other co-workers for there great customer service. i was so pleased with there knowledge , professionalism and pleasant personality on how they greeted me on the phone . customer service is very rare to find when i call or go to all the other places that i have been don’t have much customer service your team as provided .Please pass this on to there supervisor of a job well done. If Longs Keaau had more people like Tanya and all the other teammates I’m sure your company will be a great success. Mahalo for having them as part of the Longs Keaau team. i will definitely refer my friends and family to your location just by there great customer service. If you require more information i can be reached at 330 xxxx .

     Mahalo for your time.

     belle ryan

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170. My cvs card# is 764986 002859, I have been using it for about 10 yrs. I get coupons in the mail that DO NOT MATCH my card #, I don’t know that until I present the coupon for use and am told it is for another CVS card. Here is the # of the recent one that I couldn’t use 7206 5207 9603 0009. Perhaps it is linked to a VERY OLD red CVS card that replaced the newer one I always use. I thought the old card was no longer active. Can you fix my problem?????

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171. Is it possible to have a certain medication that’s filled every month it’s certain narcotic on hand before the script comes in

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172. Please do something about the computer that answers the phone. It needs either reprograming OR here’s a novel thought, GET A REAL PERSON TO ANSWER THE DAMN PHONE. And one other thing. Your store workers take it upon themselves to meddle in my business, and I am tired of it. To the point that I am going to stop coming into your stores. If I want to buy a STEAM gift card for my nephew and then the guy asks what for, that is not “concern for my wellfare”, that is meddling. And I highly resent it. Please retrain your people or fire that guy because he was absolutely rude to me.

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173. Good Morning!

     I am the manager of customer success for the Central Ohio Transit Authority. Recently, we have partnered with Incomm to provide availability to our customers to load their transit passes in CVS stores utilizing the Vanilla Direct Payment System. I have 2 questions regarding this partnership:

     1. Is there a Regional Director or District Manager in the Columbus, OH area that I could partner with to help with training store teams on this unique customer experience to help ensure that all customers have success while visiting stores? We would like to be able to direct customers to your stores for convenience. With that being said, we are getting feedback from most customers that they are being turned away at the store when they ask to do this.

     2. We have had three customers in the past two days that have successfully completed a transaction in a CVS, but the funds did not load to their accounts. Is there someone on your corporate team that I can partner with to make sure that this is working appropriately?

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174. The pharmacist at my cvs treated me rudely basically based on the medication I take. I realize some abuse this medicine however others of us need it. According to the cdc and the policy of cvs that I have picked up for years. I should pick up tomorrow. I was even told this by the employee who was processing my meds. The pharmacist decide he will not fill it until the following day. I was very polite while he was rude. I saw faces exchanged between he and the clerk when they didn’t know when I was watching. I am very offended by the situation.

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175. I picked up a prescription yesterday. However, the pharmacy cashier told me the price, I inserted my c/c into the c/c processor. Cashier told me that I had put my c/c in too soon. She told me to put the card in again. I did. She gave me the receipt for $11.99 which I learned I paid for someone else’s prescription. Then she charged the correct amount of $40 for my prescription. Because it was 1:31 pm, she told me to go to the Target customer service desk, and they would refund. At the Target customer service desk, they told me they couldn’t do it. I called last night after coming home from work, and Dimitri at customer care told me I had to go back to CVS and get refunded. NO! I should not have to drive back to CVS to get credited for the mistake your CVS pharmacy tech made – charging me for a prescription I did not order. It can be corrected on your end without me having to drive back. Send me a gift card in that amount. It is now 23 hours later, and I have still not been credited for a prescription I do not have, but I was wrongly charged for. I have spoken to 3 different people at customer care who have not yet been able to assist me. Fix the mistake that was made at the Greenbrier – Chesapeake Virginia pharmacy. I do not wish to spend any more of my valuable time trying to get a mistake corrected for a lousy $11.99 that your CVS pharmacy cashier made!

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176. I have been a loyal customer to CVS for years….until today. I went to pick up a refill this morning. There was no other car in either pick up line so I went to the window where I was told I had to go to the other lane. I did as I was told. There still was no other car waiting. I was told the window was for testing only. All I wanted was to get my script and go…not waste time playing musical lanes. When I loudly complained there was no one else waiting and it shouldn’t matter which lane I use I was rudely told she didn’t make the rules. I know this is a trivial matter to you but my time is just as valuable as yours. From now on I will have my meds filled someplace else.

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177. When I go to any CVS pharmacy in the Rio Grande Valley in Texas it takes longer than it used to to get a prescription filled because the Techs and Pharmacist are so tired because they are over worked and understaffed due to a recent tech hour cut. All so the CEO of the Company and her board can hoard more money for themselves. I’m to the point I’m referring people to other pharmacy’s like Walgreens cause I feel sorry for the over worked staff. They are working so much they are getting burnt out on the job and after putting this company stock so high during the Covid pandemic. Karen Lynch you MUST return the hours given to your pharmacies BACK! YOU run one of the top pharmaceutical companies in America that makes billions a year, so why are you making your staff and customers pay for your greediness? It’s really poor business ethics regarding healthcare. So yes, I blame Karen Lynch and her board of directors. If each one of them would take a significant pay cut and put it toward properly staffing their stores, CVS would be a true leader pharmacy to use. I heard a while back they had a big hiring spree for Technicians then just two months later, Karen, you decide to cut their hours post extensive training and wasted training because most will resign for more hours elsewhere. All done because testing and vaccines for Covid have reduced and you, Karen, can pad your over paid salaries. These hour cuts don’t hurt your pockets and your ability to pay bills, but it hurts your employees that depend on CVS for their livelihood. It’s pretty disconcerning that you care nothing for the staff nor the patients that allow you to have such a nice big salary.THANK GOD THERE ARE SO MANY MORE PHARMACIES IN THE VALLEY TO CHOOSE FROM.I WILL DEFINITELY TAKE MY DOLLARS ELSEWHERE AND PAY MORE FOR MY PERSCRIPTION IN ORDER NOT TO PAD YOUR POCKET MISS KAREN LYNCH.UNTIL YOU RETURN THE HOURS TO THE VALLEY STORES. GET READY TO SEE YOUR STOCKS DROP AND MORE EMPLOYEES TO RESIGN BECAUSE OF THE BAD CARMA THAT SURROUNDS CVS ATTHIS MOMENT

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178. Need to know the first date I started on Celexa medication.

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179. To whom this may concern
     I am writing this letter today because I have a complaint against Cvs inside of target on dOnnell Drive in Forceville Maryland the manager that I spoke with his name is Abel I didn’t like his attitude towards me I don’t appreciate that he told me that I can take my prescription to another CVS I thought he was rude and out of place I need someone to call me about this matter I did speak to someone on one 800 shop CVS I gave her my complain and I want Write a letter as well again the manager Abel was very rude his actions was unacceptable my doctor approve the prescription the fax was sent over and it was verified that they received the fax today when I went to pick up my medicine young lady told me they put it back in that I need to talk to the pharmacist the pharmacist act like he couldn’t pull me up pull up no information about me and none of my medicine
     I was just there last week picking up Two prescriptions but today he asked me all types of questions do I have a different name what is my birthdate what’s my telephone number , until today I never had a problem given my name and my medicine comes up, I don’t know what kind of games the pharmacist was playing today I wasn’t in the mood for it I asked him what was the corporate office number he shouted out the number and like I said earlier I called and spoke to someone , I need the president of this company to give me a call because no I’m not happy with the situation today The person that I spoke to in the corporate office told me she had no problem pulling my information up so she don’t know why Mr. able had a problem pulling up my information she put me on hold she proceeded to call Mr. Abel then she comes back to the phone to tell me that they didn’t understand the fax and that they will call my doctor tomorrow but Mr. Abel didn’t say any of this to me he act like I didn’t exist in the system so again I don’t know what kind of games Mr. able and his staff was playing today but it wasn’t professional!!

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180. my dr sent in a prescription for diabetic blood sugar machine on February 25 th.. As of March 11th i have not recieved one. To me this is unacceptable i cant be the only one using or needing this machine. They should be able to get this from another store of another company even but they shouldn’t have me hanging on so long waiting. This is an example of terrible customer service.

     my cvs is on 301 N Main st in Summerville SC.. 29483.

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181. Because I recently moved,, I have 2 CVS accounts. When I contact my new account, I am switched to my old account. I can’t order anything. Any Ideas? R. Trautner at rpaulxxxx @gmail.com. Help!

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182. I have been trying since Sept to get back a $75 co-pay for diabetic test strips from CVS in Millis, MA. Pharmacy manager Eric Nguyen admits that CVS did not bill Medicare, which covers diabetic test supplies, but refuses to return my money, bill Medicare or even give me a credit. I have been contstantly given erroneous info by thsi CVS each time I have asked about this matter going back to Sept.1. Efforts to reach CVS complaint by phone have been useless. They’re only interested in selling medic alert devices!

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183. You have an wmployee xommitting workmans comp fraud she already had injury from previous job she currently has a case in orange county by name jessica GUTIERREZ

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184. 15100 2nd st Laurel,Maryland is the worst pharmacy
     I have been on the phone 3 different times on hold for a total of 1hour and 47 minutes and still no one answered the phone as I’m writing this complaint im on hold with them 11min 52sec and stil nobody has picked up to answer my call this is unbelievable finally after 4th call @ 13min 39sec they answer and prescription isn’t ready witch was put in this morning WT…. this is why i don’t use this place its not the first time this has happened

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185. I’m very upset by your corporate donations to NRCC which in turn gave money to AFPAC contributed to people who spoke at a white suprematist and anti Semitic event. You continue to give money to republicans who voted not to certify the results of a legitimate election. I called yesterday, your incident report S5495134, and was promised returned call. I’m waiting. This Corporate behavior will drive me to your competitor

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186. I was subject to racial discriminationat the CVS/Anaheim location by a pharmacy clerk (Albert.) When I called to report the incident (pharmacy manager Hung) I was made to feel like I misunderstood what had transpired as he tried to make me feel like I was confused as to what i experienced. There was apology for that individuals conduct just a series of non-sense excuses . I then felt a need to contact upper management/corp office complaint line (see case # S417132) Two and half weeks later still no response as this matter is being passed around and yet no contact

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187. My name is Luis M Perez today I had the unfortunate experience of meeting Christopher your Pharmacist at the CVS located at 4801 SW 8 St. I have been going to that CVS for the last 10 years and have always been treated with respect and courtesy. I went to pick up my prescription for Flovent which was for a 90-day supply. When I arrived, they gave me 1 box instead of the 3 boxes I always receive when filling my prescription and informed me it would be $50. I told the cashier that the prescription was incorrect and requested to speak to her supervisor. I was in line and a black male pushed his way in front of me and paid for some crackers and was charged by a female behind the counter. The black male then went behind the counter and the cashier told him that I wanted to speak to him about my prescription. He asked me what my problem was from the back of the pharmacy area, I could not see him, so I ask him to come to the counter to speak to me. He refused and stayed out of my sight. I requested his bosses name and he told me ” I am the boss, and I will not provide you with my personal cell number” I again requested his bosses phone or email address and he refused to provide it to me. I asked him for his name, and he took his CVS identification badge out of his white lab coat and ask me, can you read this? I responded by telling him to cancel my prescription order and refund my money. He went to the back of the pharmacy area and a few minutes later yelled at me that it had been canceled and to get out of his store. By this time, I was very upset and told him to go off. I left the store and went the CVS at 5695 SW 8th St where they filled my prescription properly giving me 3 boxes of Flovent for $75. I also have changed all my prescriptions to the CVS at 5695 SW 8th St, my family and I will never step foot in the CVS at 4801 SW 8th St. I am a senior citizen and feel very uncomfortable that this individual has access to my home address. In addition to my experience with Christopher when I was there several older customers that did not speak English would ask questions and he could not understand them, he would have the cashier interpret for him. Being that I understand both English and Spanish very well his answers were short, making his customer service skills poor at best. I can image that using the cashier as a translator is delaying the customer service that she was actually hired to perform. I believe Christopher needs to be retrained and needs sensitivity training. I will be sending this email to every person in Christopher’s chain of command to ensure that he does not treat senior citizens or anyone else in the way he treated me today 2/28/22. Thank you for your attention in this very important matter. Please respond so I know you received this compliant.

     Respectfully.

     Luis M Perez
     Retired Miami Police Asst. Chief of Police
     United States Marine Veteran
     Cell (305) 986-xxxx
     Email Lmpxxxx @yahoo.com

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188. Total Home CVS brand low splash bleach bottle leaking – ruined my floor

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189. It is really horrible that CVS has completely turned all of their check outs to self check outs without a human being helping you. I don’t know what I am doing and what if I miss one of the discounts or something like that?

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190. I want to report the manager Bob at CVS store 7078 in Tempe,Az. 85282, his wonderful Employee named Glory was assisting me at the counter,I accidentally pushed a $1 donation that I did not want into my purchase,I told them I was Sorry, Bob,the manager of that store threw a dollar bill at me on the counter, very rudely because they had to void the transaction. I’ve never had a manager throw a dollar bill on the counter to a customer as Bob did, I sure told him I did not appreciate his RUDENESS, Glory, the worker did his job,

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191. I was at cvs on mcnichols. And my pharmacy is missing. I called to speak with store manager to view type. Spoke with salmon. Arron Nunn was not in. I went from pharmacy shopping than checkout, in the truck, home. And bag was missing. I want to see what happened in the store. Do I need to make a police report. 313320xxxx

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192. We are currently looking for serious partners for the sale of 22C+ gold powder can contact us for more information for a well detailed offer.
     Origin: Angola Ghana and Burkina, Togo
     NB: The buyer travels on site to examine the stock, and even a sample will be given for analysis of its purity
     Price: 11000€/Kg

     We are a gold collector from the African sub-region and we are looking for safe and reliable partners, buyers in Europe, Asia, USA, for the export and sale of gold and powder.

     The characteristics are as follows:
     Quantity 200kg
     nature alluvial gold
     22.77 carat quality.
     Origin: Burkina
     Purity rate: 97%
     Price: 8000 € / kilogram
     Packaging: LOI and BCL

     issifoufxxxx @hotmail.com

     NB: The buyer travels on site to examine the stock, and even a sample will be given for analysis of its purity.

     Best regards.

     Issifou Fofana.

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193. I have been phone harassed by the CVS Pharmacy

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194. To whom it may concern. I had a prescription put in about a month ago. It needed to be authorized my dr said it did not did. For days sn 1/2. Or never picked yhrphone all. This actually went on for a few months. So non of girls kew what they were looking for eithe. I stood ther for 20 watching then looking for something. I was a letting knew he knees authorized # so here i am again I ask you pharmacist why did nit call or text me. He they were all yo busy and every just drop everything and stair at Jim. Please make the asker the phone. This has been many people saying thing.

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195. I worked at store 3045 in Severna park MD. I was fired for saying inappropriate words to co-worked. Ron Ebelein the store d didn’t have a meeting with Kim and I to solve the problem. He didn’t give a written warning or right up. They called HR or AP and I was terminated. I don’t think that I should of terminated. I’m looking forward to discuss this matter with you.
     Gerri Arasin

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196. Ron at 3045 fired me swearing at another employee. That’s no reason to get fired.

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197. I went to CVS today, to buy some pain patches. I had a reminder in my email to use my 40 percent coupon by Feb 23. I told the cashier that I should have one . She rang up my purchase and the there is no coupon on file. I know I didn’t use it. The manager said if it’s not there to bad and walked away. If this is the way business is done, then I’ll just go else where.

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198. I am trying to get the video for January 19th of this year because I have a fraudulent charge at the ATM and I have just requested the video and this is at the Mills avenue Greenville South Carolina location and the manager told me that not only can he not give it to me or to my bank who I’m disputing this with but that there are about to delete it next week so I’m wondering if someone can keep that from being deleted until the police can get it

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199. I have had it up to here with the frustration of trying to talk to a LIVING, BREATHING PHARMACIST at your Dixwell Ave. Hamden CT location….I know many pharmacies are short-staffed, but surely it shouldn’t take a half hour to get to talk to someone …..your automated answering is a joke, & a cruel one at that. This needs to be remedied fast.
     My next email goes to Karen Lynch, & we’ll see if she can fix it.

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200. I have used cvs for years never had any issues until the past few months or so my husbands insurance does not cover some of his medications so I use good rx. Cvs always used the good rx price but not lately I showed my coupon for that store and they wouldn’t honor it!! I spend a lot of money on prescriptions monthly and I’m now looking to switch to a pharmacy that will honor coupons. Cvs doesn’t seem to care about their customers anymore!!

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201. How do I report a product quality problem with a CVS product received via mt OTC plan?

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202. Do you take unopened meds filled within 90 days when on autofill if the Dr. stopped them in the interim? Still in bag with receipt attached.

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203. Trash around the building and parking lot located at 900 Assembly St. Columbia, SC. This is unsitely, especially since it is downtown.

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204. Hi,
     I am R. M. V. P. Rajakaruna.
     Social security number :577 33 4959
     I worked at CVS pharmacy 2001 to 2004Then after I Came back to my country Sri Lanka. Kindly advise what I should do next to apply for 401k benefits and others.
     Thank you.

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205. I have been in the store on 441 and Yamato the last two evenings, I have never seen the most rude, to busy reading a magazine while I waited to check out. And tonight the gentleman wouldn’t move out of the way for me to get item. Then I waited at counter for 5 mins before I decided to do self check out, and still took him 5 mins because of age restricted item. He never spoke one word to me.

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206. I am writing in reference to huge concern. I was in the CVS on Center Square Rd in Swedesboro on 2/10/2022 at 4:30 pm to pick up a prescription. This CVS doesn’t have a Minute Clinic per say. It is a small table set up at the end of an aisle. As I walked by the table, I noticed a filled syringe sitting on the table and a cart with syringes, alcohol wipes etc sitting there completely unattended. There is no screen or anything there. I looked around to see if there was a employee around. I saw no one. I proceeded to wait in line to pick up my RX all the while watching. After a few minutes I left the line and proceeded to the consultation area to speak to the pharmacist. After some time, she asked me if she could help me. I told her my concerns and explained that I irked in healthcare as a medical assistant and the first thing we learn is “never, never leave medication unattended”. Especially where it could be tempered with or picked up by a child. She seemed rather unconcerned. At that point a nurse walked up an I told her my concern and stated that after she drew up that shot she should have carried it with her if she had to track down a patient.. I also would not have taken the shot if I were the patient receiving it. I regret not taking pictures but I just found it so unbelievable that this could happen. If the state was aware of this, I can’t imagine what they would say. I hope actions will be taken to correct this before someone is hurt. I wanted to get the nurses name but her name tag had been turned around.

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207. The pharmacist Stacey A Marseglia at your store in Daytona Beach Shored is not competent in pharmaceuticals or customer care. My prescription for insulin was written by my Doctor whose handwriting is illegible or difficult to read. She was impatient and refused to fill the script and told me to find another pharmacy or another Doctor if I wanted my medication. I switched to Walgreens where the pharmacists are trained professionals.

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208. I want to bring to your attention the extremely long lines & wasn’t even provided a receipt for my RX & vitamin purchase today 2/7/22. These lines at the CVS Federal Way WA inside Target at the Commons Mall. These lines are only long when the young gentleman pharmacist isn’t working. Waiting in line for over 30 minutes with 2 people in front of me. When I left there were 6-8 people behind me. It’s ridiculous!

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209. I will be shopping elsewhere because of your contributions to Joe Manchin a traitor to democracy and someone who is out of touch with non rich Americans.

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210. COMPLIANT I live 5 min from store “10178 off Cullen Blvd in houston Tx.! I am tired of having to drive up to the store to be told we don’t have in stock because they. Never answer their phone or have customers on hold fo 30 through hour then to hang up cause they act like they can’t hear you. My doctor called in a prescription on Friday 01/28/22 however when I go to pick up on Sunday 0130/22 a Jacob pharmacist and customer service rep Cassandra used a tone that I did not appreciate, saying they did not have the metformin that my doctor called in, then they referred me to another pharmacy about 15-20mins away as if they know my schedule and if I can , I explain I would not be able to do that and I am out of my medicine.! They stated they would have it on Tuesday. If they would start answering their phone, then I could have saved my time and money, I fee like. I am sure the cVS store in up scale neighborhoods phone are answered and prescriptions are filled in reasonable time, my money is green and I deserve excellent service also , I have not had my medicine for five day. I was so upset when I drove off , I will let all black patrons that shoppe at that location we need to stop spending our money where we are treated like second class citizens, I will blow this up on Facebook insta gram and any other social media. I am sureI am not the only one. I will start a social media page about CVS ON CULLEN. When I pay my hard earn money to a company I want good customer ser or I will move my service and keep my page to inform new and old to leave that store and let them know where they can get the service they need. Please answer you phone,

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211. I am extremely angry and disappointed that CVS Pharmacy on Houghten Road in Tucson Arizona is unable to remain open their normal stated business hours. As a result my wife and I have not been able to pick up our medication which is needed. The retail staff at tgat location have a horrible attitude and should be replaced or retrained on basic courtesy and compassion. As a medical professional i am extremely disappointed in CVS.

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212. This is a compliment not a complaint. I hope it is refreshing to read as it was to write…
     I want to compliment Mr. Anthony Lazzaro. He works at the pharmacy at 253 S. Ridge St., Rye, NY Store #490. On Friday, January 28, 2022 I was unaware that I lost my wallet in the store. Shortly after I left I received a cell phone call from Anthony stating he found my wallet. I was so surprised that I lost it(while being frustrated at the automated check out) I lost track that I left my wallet in the cart (I think). Anthony went through the trouble to get my wallet back to me that he checked the CVS system for my phone #. Had it not been found by someone like Mr. Lazzaro I would have lost so many important documents and credit cards and cash that it would have taken months and months to straighten out and replace everything not to mention identity theft that could occur. I hope you can recognize this great employee in some way. I do not live in Rye but I need to Thank him again!
     Thank You Anthony
     Vickie Shankman
     914-261-xxxx

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213. I wrote an evaluation of my recent CVS experience, where I waited 30 minutes for a drive-through pickup, and then was informed by the window representative that in addition I would not be able to pick up the free N95 masks that CVS promised because “CVS’s supplier screwed up and sent the wrong masks.” The response from Jacson Wimberly that I considered inappropriate was:
     So, your response sounds political, and anti-Biden? Who may I express my dissatisfaction “as usual” with a redneck Arkansas response?
     —–Original Message—–
     From: Jackson Wimberly
     To: Richard Burrows
     Sent: Sat, Jan 29, 2022 6:26 pm
     Subject: Thank you for your recent feedback
     Dear Richard,
     Your feedback has been noted. However the government over promised as usual and did not implement supply chain and logistics in order to provide free masks. Service is actually extremely fast, the patients ahead of you are the source of the issue so we appreciate your patience while we fix everyone’s issues. Feel free to keep these thoughts upon your next visit.
     CVS
     479246xxxx

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214. Ii recently visited the belleville. il store west main 62226 dark and dirty as usual this time much worse. new checkout Very close to door no help using it people were. afraid to help me get in trouble outside door sidewalk absolutely filthy never swept I was a regular customer not anymore will only drive up pharm until i find somewhere else very sad conditions

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215. While in the store shopping I stepped into feces. I asked to speak to a manager. I was told that the manager was made aware of what happened. I had to buy disinfectant wipes to clean my shoe sent an email to the corporate office . No one has called or seems to care .

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216. I like your stores in Frederick county MD. But your care card needs better customer service. I just spent a hour talking to 5 different people trying to help me out. No not 1 but 5 I’m not happy.

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217. I am looking for the Life safety Team that handles all Fire Safety Concerns for Central Florida. I am the local Fire Inspector with Orange County Fire. I need to discuss Fire Sprinkler Issues.

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218. Jan. 24 2021 I was verbally assaulted by two CVS employees 200 w Washington in Chicago
     After a very large amount of reciept paper came out of the dispenser after my purchase a female worker was walking in direction of kiosk i was using stopped and said
     DID you pull it out . I SAID NO I did not and why would you say that she said rather sharplly she was just asking I I replied and I AM just saying SHE ASK IF I WANTED MY RECIEPT I SAID YES SHE SAID SHE WOULD HAVE TO GET IT FROM UPSTAIRS. THEN ANOTHER EMPLOYEE CAME AND SAID TO ME HARSHLY YOU COME HERE EVERYDAY AND START x, I SAID IDO NOT, TOLD HER THE WOMAN ASK ME IF I PULLED THE PAPER OUT SHE REPLIED SO WHATAND
     ASK ME WHY I WAS YELLING I SAID IDIDNT KNOW I WAS
     I DID HAVE TO SPEAK UP TO TRY TO BE HEARD AS THIS EMPLOYEE WAS VERY AGRESSIVE AND LOUD
     THEN BOTH THE EMPLOYEES CHIMED IN TELLING ME TO GET MY ASS OUT OF THERE SAYING THST SEVERAL TIMES
     I SAJD I NEED MY RECIIEPT TOLD I COULD GET IT ANOTHER DAY AND TO GET MY ASS OUT ONE EMPLOYEE FOLLOWED ME TO DOOR SAYING SHE WAS GOING TO PHONE POLICE
     I SAID GOOD , WHEN I GOT OUTSIDE EMPLOYEE AT DOOR
     GAVE ME THE ,FINGER I TRIED TO GIVE IT BACK BUT MY HANDS WERE FULL I DID NOT DO ANYTHING TO THE MACHINE IT JUST UNLOADED A HUGE AMOUNT OF PAPER
     I LIFTED TO SEE IF MY RECIEPT WAS THERE IT WAS NOT
     JUST PLAIN I WHITE OVERLOAD OF PAPER
     THESE TWO WOMAN ARE WRONG FOR TREATEING ME AS THEY DID
     gloria cassens

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219. My complaints are they neglect to tell me that they only have a parshal amount of my medicine until after they fill my prescription.
     Today by no falt of mine my prescription was printed on improper paper and instead of trying to help or work with me about it they just sent me off. Lucky i was able to reach my doctor and they called to verify. But i was treated like a fraud of some kind. This CVS is in Claremont NH. 1 wall st. They constantly say they are understaffed. And they go through people very quik and you never get to know anyone or when you do they quit. They are RUDE. The people working there now. Im a frequent customer every month so for them to basically accuse me of forging a prescription document. Thats totally asinine. That CVS needs a total staff overhaul and sensitivity training. If they dont like the job then go somewhere else i suppose. Im writing on behalf of mark adams. And zachary fischer.
     Can you please do something about this problem.

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220. Hi have big problems for every month I have 4 prescriptions never have my medication ready Brooklyn sucks not have ready two week loose customers not fix I look other pharmacy out

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221. I’m seriously thinking about changing to a different pharmacy. I’m a long standing customer of CVS in Westfield NJ. Whenever I call the pharmacy I’m on hold too long. Always a long wait on line why us there only one register open when there’s other staff behind counter.

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222. My earned coupons are on my card but not showing up on store computer. Why?

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223. To Whom It May Concern:

     As a customer, I feel I have to say something about the incompetencies of Store #6843 at 626 W. Front Street in Traverse City, Michigan. My understanding is the Store Manager is Andrew VanGilder. I left him a handwritten message to contact me after another debacle last night.

     First, I need to say my experiences with the pharmacy follow a rather consistent pattern. Prescriptions are seldom filled on time, despite calling in advance and speaking with someone in the pharmacy as to when would be a reasonable time to come to the pharmacy to pick up a prescription. The information you receive on the phone seldom matches what happens once you get to the pharmacy. Upon arriving at the drive up or going inside the store, it is definitely hit and miss as to whether your prescriptions are filled and no one ever asks whether you have any questions for the pharmacist when a new medication is prescribed. Evidently, CVS no longer endorses such a service.

     Last night I received two new prescriptions. There was no attached information to either prescription and the person handling the transaction left me with little to no confidence in the pharmacy. The woman in front of me last night waited approximately 20 minutes while the counter person looked and looked for her prescription. She turned to me and apologized for the wait, as if it were her fault. It was finally found. When I stepped up to the counter, I had three prescriptions to be filled. After searching and searching for one of my prescriptions, Craig (name on receipt) asked for help from his co-workers. Evidently, there was some kind of indication the prescription had been filled, so he returned to the bins of prescriptions waiting to be picked up and looked through individual bags one more time. After no luck, he went back again and asked for help with the prescription. A young woman handed him a bottle of pills and Craig took them over to another counter and looked at the pills and information. Unsatisfied with something, he took the bottle back to the young woman. There was a brief conversation and then Craig opened the bottle and looked at the contents again. Meanwhile, I am watching all of this, knowing this is a medication I have never taken and am not sure what is going on. In my eyes, the credibility of the pharmacy continued to drop.

     When he returned to the counter with the medication in a bag, I checked the label Celecoxib 100 MG. Craig never offered any explanation, apology for the wait time, nor asked if I would like to talk with a pharmacist about this new medication (which I later in the evening found out through my own investigation should not be combined with certain other medications). As previously mentioned, there was no additional information available when I purchased this medication. It is also appropriate to report there were five individuals working in the pharmacy when I picked up this prescription. When I finished my transaction, there were six people lined up waiting to step up to the counter behind me. Though Craig seemed concerned about my prescription when he couldn’t properly find it, he never offered any kind of friendly apology for the confusion, wait time or missing prescription.

     Since these standards and this kind of customer service is consistent with the majority of the interactions I have had with this pharmacy, I felt I needed to talk with the store manager named Laurel Bonakowski. I waited another 15 minutes to speak with her while she worked with a customer on sorting out a transaction utilizing all of the customer’s available coupons, etc. When I spoke with her, I asked for the store manager’s name and the name of a corporate representative. She did not know her manager’s last name and had to go outside of the store to get his last name to write it down for me. She was not able to provide me with any further information. She was polite and patient. I told her I would like the store manager to contact me and left a handwritten note for him with the pertinent information. She said she would place it on his desk upon my departure.

     As I was waiting to talk with the manager, members of the public came into the store, waited in line, and then asked various questions about COVID related matters. Did CVS have any KN95 or N95 masks for sale, were there any COVID home tests available for sale. The answers were simply no, the store did not have these products. No additional information was available as to where they might obtain masks or home testing kits. People left with no helpful information and were on their own to figure it out. Upon entering the store, there was no hand sanitizer available. There was a bottle of hand sanitizer at the pharmacy counter.

     I am going to quit doing business with CVS. I walked out of the store asking myself why I continue to do business with a pharmacy that clearly has ongoing problems, no matter how many employees are in the pharmacy to help. I used to think they were understaffed. Last night proved me wrong. Overall, I realized how dangerous these incompetencies are to the customer. I want to know what your explanation is for such experiences and what you are going to do about it.

     I am sending a copy of my letter to several pertinent agencies. I realize nothing may improve if this is not reported.

     I would appreciate a response.

     Sincerely,

     Bonnie Dankert
     Traverse City, Michigan

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224. I canceled my cvscare but still getting a automatic charge if $5.00 need refund and again need to stop please??

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225. I and wife have been dealing with CVS pharm for many years located in Ringwood NJ 07456. I personally had so many prescriptions with your franchise involving highly inefficient personal/Pharmacists that I switched to another CVS on Ringwood ave Wanaque NJ another 6 miles from my home . I thought I would give CVS another chance to right the ship. Unfortunately I continued to experience problems at new location thought not as bad . The problems I experience mostly dealing with prescriptions either not being ready when stated they would be ,or not carrying prescriptions,sending me to other locations to obtain. Very often they attempt overcharge due to ineptitude of personnel . Personnel at Ringwood location get quite snippy when you catch them in their many mistakes .Never heard the word I am sorry for their multiple mistakes involving my extra travel on my dollar of course and their total inability to read ,comprehend and right their wrongs on computer read outs . Must say make zero effort to recheck their info without me pressing the issue . My wife Linda A Burke continued do business at Ringwood location because of convenience but, she too getting fed with recent screw ups like today with attempted overcharge of meds. Some Meds either not ready do to yet another computer misread . Prescription for antibiotic denied. It is not easy on us age 74 and 72 and me a 100% disabled vet . The two of us give several thousand dollars in business to CVS ,but ,as it stands now I am running out of CVS franchises to do business with and thinking of switching to a new Walgreens in next town of Oakland NJ . I wonder if your personnel mostly at Ringwood location we’re ever school in the art of manners as they have bad attitude. I also wonder about their inefficiency factor such as CVS training or never making it through HS .There are other complaints just can’t remember all . I would appreciate some form of action or do CEO complaint.

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226. As an emergency physician for 42 years I have a complaint about your policy of not allowing prescriptions for family members for narcotics. Firstly I have never abuse my prescription privileges for over 300,000 patients secondly I don’t think that policy is legal.

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227. HOw do I transfer medications from CVS in VA to CVS in CT

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228. Our very excellent pharmacist is on maternity leave and all but one of the substitutes are great! Nabiha M Salameh is the issue! Hard to communicate with. Hung up on me two times when trying to get script filled! Wish she could not be sent to store 8297! Thank you!

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229. Dear Mr Merlo,
     The CVS pharmacy at Hudson corner needs help in a big way with how they treat your customers.
     I went to pick up my son’s prescription today 01/18/2022 and after waiting in line what seemed like forever
     the clerk could not find my order. I gave him the date of birth and my son’s complete name. James Bradley Reece.
     He could not find his name and asked me to step aside while another person tried to sort it out. After stepping aside
     and waiting until someone had time to help me I gave the same info and was immediately told me that the prescription
     was listed under James Reece. How many James Bradley Reece are in your computer with a 06/01/1985 birth date.
     That wasn’t hard to figure out. I was sent me to back of the line instead of completing my order.
     This was behind six people all over again. That did not set well with me and if you have ever stood in that
     line you will understand. Not happy but had no choice. Then the clerk decided to go shopping for one of
     the people ahead of me in line and took his time doing so. Put yourself in my place and see how you would feel when
     the clerk had time to shop for a customer inline but did not have the time to figure out how to find my order.
     After seeing this and how much time was wasted with orders ahead of me I was not a happy camper when I finally
     got to the cash check out. This new crew that you have at this location is in bad need of help.
     I hope you can do better.
     Nathaniel Reece. P.E.

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230. Settng at airport, will not let us board because no results for Covid-19 test.taken Saturday am, 1020

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231. Why do you keep the Wasilla AK pharmacy open.

     Hour line times
     Never answer the phone
     1/2 message calls then it says wait for a staff member to help you – hold for 15 min then hangs up and of course- no one answers the phone

     Why keep this location open?

     I realize it’s a preferred location due to my work relationship with CVS – but the word SERVICE isn’t in the same idea as this location

     All 9 of my meds were to have been set up as auto fill – not happening

     I’m out of 2 of the injectable scripts and one won’t be available till sometime in February???

     The other AGAIN like last month supposedly needs authorization from the doc office AGAIN – they say nonsense and call BS on/to CVS

     Why keep it open if our growing community can’t get help there

     Wasilla Alaska —- we matter!

     Garry

     Garry Ervin
     907-360-xxxx

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232. I received a covid Booster shot 8/28/2021 at CVS store #744 in Albany NY. Today 1/16/2022 I discovered from NYS that the pharmacist never reported it to the State to be on my record. When calling the pharmacy, I am not allowed to speak to a pharmacist because they “are too busy.” This makes my confidence and trust in CVS pharmacy diminish.

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233. Why can’t I sign into my cvs account while I am outside of the United States?

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234. I understand that a reasonable amount of time is required for a prescription to be filled. I don’t understand why when someone waiting in store for the RX is not filled before yesterday call or fax in RX, just because the pharmacist says they are behind or short of staff from the day before. I am homebound disabled. I depend on a ride to the doctor and pharmacy which is all out of town but doable with help to get my apt and meds. I suffer from recurrent breast cancer, as well as my disability. I can’t leave without my meds nor return or send someone to pick up. I use two CVS a block away from the doctor because even in the town I live, it’s impossible to pick up . Help me understand WHY there is no consideration for a customer waiting at the pharmacy. I’m not complaining about the pharmacist. She is great

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235. Please 🛑 stop taking my 5.00
     For reward points That you will not let me use

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236. New Albany In store has no help. Waiting 5 or more days for a prescription. District manager not returning emails or calls

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237. I am a customer of your CVS on Portland Ave Louisville Ky. I am frustrated at the long time to fill a perscription. Even more frustrated at the non-answering of Calls. I have been to the store 3 times and still my issue hasn’t been resolved. I even asked my Doctor to resend the perscription. Frustrated to the point of going to Walgreens.😠

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238. I have been on the phone 11/2 hours. No satisfaction fo a mistake you made wi Wrong delivery. Cannot Get CREDIT!!! Terrible Customer Service!

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239. I was at seymour indiana pharmacy and I was treated so rudely by the pharmacist and the girl at the window. My son is a really bad diabetic I was trying to pick up his pen needles. I told her to please look it up or call the doctor because I had the doctor on the phone and she had sent the prescription in 3 times. They called the doctor a liar. I told them the doctor said it was sent to them 3 times. For three days I’ve tried to get my son’s pen needles so then the pharmacist came over and said he couldn’t have the needles or his other medicine. I went to Wal-Mart pharmacy and got his needles no problem. You need to check into this before you loose more customers. This was in Seymour Indiana 47274

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240. I called the corporate office to speak to someone for clarification as to why licensed Florida PAs with their own DEA, require supervising physician info/DEA? I spoke to the DEA field office, and it’s not a federal law, apparently it’s a CVS corporate policy. Seems redundant and wanted clarification.. Thank you in advance.

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241. COMPLAINT!!!! Can somebody over in corporate please look at review this pharmacy located at Adams/Magnolia in Riverside, CA?? I have been going to this location for over 15 years! The Manager Peter is terrible!!! The employee Katie that works window and phones is the worst person I have ever spoke to. I took my complaint to Peter two times and all he does is make excuses for her and the lack of care at this place. Somebody needs to look into this store. I have been on hold to order medication for almost an hour and no one picks up!!!! Sombody needs to look at the reviews left for this location – they are terrible!!! It wasn’t always this way – In the beginning and for years this was a great pharmacy to go to. Now – I dread making phone calls to this place, I dread waiting in the long horrible lines and even worse is talking to any of the employees at this pharmacy. I have several prescriptions at this location but am considering leaving after being a loyal customer for all of these years. The whole place needs to be looked at – top to bottom – horrible customer service! I want to talk to someone on the phone to explain my whole situation. Please call me!!! Pam

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242. COMPLAINT!!!! Can somebody over in corporate please look at review this pharmacy located at Adams/Magnolia in Riverside, CA?? I have been going to this location for over 15 years! The Manager Peter is terrible!!! The employee Katie that works window and phones is the worst person I have ever spoke to. I took my complaint to Peter two times and all he does is make excuses for her and the lack of care at this place. Somebody needs to look into this store. I have been on hold to order medication for almost an hour and no one picks up!!!! Sombody needs to look at the reviews left for this location – they are terrible!!! It wasn’t always this way – In the beginning and for years this was a great pharmacy to go to. Now – I dread making phone calls to this place, I dread waiting in the long horrible lines and even worse is talking to any of the employees at this pharmacy. I have several prescriptions at this location but am considering leaving after being a loyal customer for all of these years. The whole place needs to be looked at – top to bottom – horrible customer service! I want to talk to someone on the phone to explain my whole situation. Please call me at 951 687 xxxx. Pam

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243. Everytime i go to cvs located at 888 E. 8th ave and the phramcist on duty today he said his name is David Pe. He never fill my pain medicine (oxycotin. I don’t know what the problem is but he always say he don’t have it. I went yesterday and he tried to give me 35 and told him I need 90 because that was my script amount. He told me 35 was better than nothing. He’s the one give me a problem the other phramcist s are very professional and when Christiana or Jeremiah the other Phramcist that work thete are on duty they alwaya fill my medicine if it’s in stock. Everytime this Davis Pe Pharmacist is there I know I’m not going to get my medicine. Can you please help me with this, I don’t know why he refuse to fill my prescription.

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244. My name is Richard Nelson and i am a 68 year old United States Air Force disabled veteran. CVS has been taking care of making Sure i get all of my medications over 30 years. Im pretty banged up and i admit that and every now and then they change my pain medication to a different manufactuer and i either suffer more with little or no Relief from what i suffered defending this country. Im not Sure what this is they have decided to give me this time for my ongoing pain but it has left me thinking i may be targeted for extermination. This is the effect this so called pain medication has had on me and all im asking is for a little relief. Ive been diagnosed with cancer in 2021 along with several life threatening surgeries. I know the staff has nothing to do with the selection of manufactuer and medication to be distributed. They have always treated me with dignity and respect and i love them for that. Please try and contact the higher ups to contract for a better oxycodone pain reliever as i have no desire to change pharmacies because this staff is aware of my service to my Country. This particular prescription does absolutely nothing for my pain and the one before that had my lets throbbing with pain and left me with nausea. I prefer staying with the CVS at 500 north congress ave. on the corner of congress and northlake blvd. Phone number 561-352-2381. Thank you and please help me with this Matter if its not asking too much.

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245. I made my order from otc online I arrived today Saturday and I am missing cvs xl underpd ma {512509} I bought 6 and only 2 packages arrived I want to know if the other 4 arrive by another shipment or what happened if the preparation of the shipment did not do its job well
     order number: 16189619
     warehouse order number: 04997027

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246. I order my blood persuer pills on line now more than 10 days I did not received. But my son got his in two days when. I called several time in cvs in sammamish they told me wait for holiday flood . Then pharmises told me go to post office . She is very rude the cvs is mailed and I did not get it .I am customer more than 123 years before I had leesburg va in target and they was very helpful . Pleas find out what I can do in this situation charge insurance too and no medical arrived. Thank you for help me.

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247. CVS Pharmacy refused to fill my prescriptions despite being on the same ones for over 10 years. I feel like there is no loyalty and have little confidence that my life saving prescriptions will be ready on time each month!!

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248. After waiting 40 minutes on the phone to have nobody answer at CVS, I would like to be contacted to make a formal complaint, at 715 450-0842. Apparently your CVS West Jefferson location pharmacy personnel have instructed UPS to have the pharmacy open packages that contain or are labeled pharmaceutical. But, this is addressed to me and is my private business, and pharmaceuticals are shipped every day without having a pharmacist look into a package not addressed to them, rather to me, so they knew better. I was told that it was labeled pharmaceutical(s) so the guy processing UPS that day told me that CVS pharmacy needed to open it. The person at the pharmacy told me she had to look in it because she did not know what was in the package. And, the W. Jefferson CVS store manager declared it was just an accident and they apparently did not know my name is not CVS pharmacy, and it was obviously addressed to me, not CVS pharmacy. It was clearly addressed to me, not the pharmacy. Please contact me to allow the complaint process to make sense and I pay by minute on my phone so hanging on CVS for over 40 minutes to complain is a waste of my time and money. I do not get paid to babysit idiots hired by CVS, nor do I forgive idiots for acting like junior high students and playing games. Anybody handling medicines need to have been educated and schooled on privacy and tampering policies. Again, clearly addressed to me and clearly not to CVS. And, I do not have the invoice for the box/package or any other correspondence that went with this box/package. Then one of the clowns asked me if I had any questions about the medication. That adds insult to injury as does me waiting on the phone to claim this failure for over 40 minutes just to have to hang up to get my life processes done, not your waste of time problems you created.

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249. Well I have to say ur Parmacy is under staffed can’t return a call have yo wait on the phone 5 minutes to here about vaccines which the gov. Pays u for then the times u r open and everything under the sun. My time is valuable and then get cut off when they switch me. U need more people in there and for what we pay for this meds should be easier but welcome to America I will be moving mine to another mail in so as not to waste my time. U contacted me in reffrance to meds that may give me side effects and then when I try to talk to the pharmisist I get cut off. U r customer service is set up to help u not the customer so I can get that threw mail in service thanks for nothing see y’all

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250. Hello,

     i am trying to get to Karen Lynch to file a complaint about a damage to my vehicle at the CVS pharmacy when the employee left the drawer at drive thru fully extended and caused damage to my vehicle and now feeling signs of muscle strain in my neck & shoulder from the seat belt snapping my shoulder from the hit. no one has responded yet yet other than the store manager who is not able to get anyone attention. my next steps is to call the police and file a report and have them question your employee why they left the drawer open and get an injury attorney involved if i do not hear from you about a resolution.

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251. I am so frustrated with CVS & there is NO WAY to talk to a human. I have been HUNG UP ON by the automated system so many times! I have have been trying to get an online order corrected (4 times!) with NO LUCK. I have gone into the store and the manager refused to make an exchange (2 stores!). One manager told me the item # on my receipt is wrong. The agent I spoke to told me the item # on my receipt is correct, the item # the mgr gave me is wrong!!!!!!!???????? HELP. Does anyone care? I get the feeling – NO!

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252. On hold for an hour at Jensen beach location unacceptable

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253. 15th & Spruce St CVS. Y’all need to watch your cameras. Your nightshift employees at this store are robbing you blind. They are pretending the card system is down. And they will guesstimate the price of the items and round it up to the nearest 10 and charge you that in cash. Then they will open the register to make it seem legit as you walk away; then they pocket the money and close the drawer.

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254. My stolen Chase credit card was used on Nov 21, 2021 at five CVS stores in Miami, 12 charges in all. Chase needs documentation from CVS to pursue the fraud recovery. Such as the charge slip, security camera images, etc. Please help me.

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255. I recurve an email saying I won $1000 and it needs to be accepted by 12-31. Is this real?

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256. 6 months ago I applied for a job and was FORCED to sign up for job updates. Since then I have received numerous emails despite clicking unsubscribe on every single one of them.

     I attempted to sign in and remove my email information but that is not available. In addition, when rejected for the position that I was never contacted for I was asked to fill out a survey. Unfortunately your system had no recollection of me being an applicant?

     So, I’m going to tell you what I will do. Since this is a clear violation of the FTC Can-Spam act I will report CVS and it’s domain. From the FTC website itself it states “Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $43,792”.

     I will also reporting your email to my internet provider which is one of the largest providers in the US. Of course, Internet providers like to prevent places from spamming their customers with inundated emails. So, can result in a complete block from the CVS domain onto spectrum internet.

     As a final straw, I will be setting an auto-forward to your CEO, VP of HR, VP of Operations, and whomever else I can consider. I’ve already attempted to contact Kerry Noone with absolutely no response 3 months ago.

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257. When will the pharmacy at Target in Westgate open. It has been closed for 2 days?

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258. Horrible customer service on December 22, 2021 at 9:30 p.m..
     My son was turned away from his appointment to get his Covid vaccine booster because he left his vaccine card in his college apartment, which is several hours away. Even though he has a picture of his vaccine card on his plone he was turned away.
     Aren’t we trying to make it easy for people to get vaccinated???? He was told he would have to wait until he returns to college to get vaccinated.
     I called to ask what would happen if he had lost his card and was basically told that he could het vaccinated. I said what if he comes back in and says he lost his card. I was told that he did not lose his card becasue he was truthful. Really??
     What happened to the idea of caring for your individual customer? How about caring that you are helping everyone by getting people vaccinated? I never make complaints. I feel CVS did nothing but make excuses when they could have given the booster shot to my son.
     Thank you to Walmart pharmacy for making the vaccination process easy for everyone. My son made an appointment with them for the next day and was vaccinated without any problems.

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259. I been a prescription recipient for many years and always get my prescription each month yet ,they tell me they don’t have my prescription because there out ,isn’t that why they have a computer to figure and order enough medicine to cover people prescription each month ? We someone is screwed up my prescription at CVS in Piedmont SC for last time and when I am finished with spending the word how cvs ruined Christmas for me and my family by not filling my prescription and I had to borrow money to go to emergency room

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260. I am 72 years old with Covid, Afib,diabetes and heart problems .. I live in miami and am quarantined in nyc at my daughters house with whole family has Covid.your pharmacy at east 52 street has not delivered my meds on Thursday 23, and as promised on 24.
     Today is Sunday I still have Covid and pharmacy has put me on hold for over 35 minutes after they told me they don’t deliver on Sunday.
     My only alternative is to come into store and expose everyone to Covid, or continue to delay my treatment.
     Please help.

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261. I am writing you to inform you about Binita Patel, a pharmacist in Clinton, Missouri. Her communication skills are mediocre at best. She continually interferes in the doctor patient relationship. I and my wife have proper healcare givers. She does not have our permission to diagnose or treat any condition we have. She does not belong in this community where we as a medical community get along well.
     Move her on. It will make the lives of us as doctors and the patients much better.

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262. my son has covid vaccination at4745 cvs location and they do not have any record of his vaccination and we need it urgently.THE CUSTOMER SERVICE ESPECIALLY PHARMACIST IS WORST PERSON I DEAL IN 56 YEARS

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263. I was charged sales tax for covid tests.
     I do not believe this is correct.

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264. Reporting CVS union rd. And it’s pharmacist/pharm techs to medical board, totally unethical behavior now twice. Store manager Nick Preston has no ethics, integrity, or common sense to know that he can get around being held accountable for encouraging unethical behavior in his CVS Pharmacy. Even cvs representative olivia was manipulative trying to prevent being reported to board. Too late

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265. File a complaint against a pharmacy technician

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266. The pharmacy in Seymour Indiana will not answer the phone and that is the only way they can start to fill my script and the front counter said they will not answer because they are short staffed so just because there short staffed I have to leave work to go and have it started and that’s if they even have it when they should answer the phone and do there job

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267. CVS at 8501 Fort Smallwood Road Pasadena, MD 21122 is desperately needing help. People in my community are complaining on FB due to frustration. THE PHONE IS NEVER ANSWERED. THE PRESCRIPTIONS ARE SOOOOOO FAR BEHIND. Please send trained employees there to help out.

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268. I am a customer at the CVS pharmacy at 3950 West Point Loma Blvd in San Diego, CA. Every single time I need to call the pharmacy I have to wait 20-30 minutes for someone to pick up the phone. I have gone out of town to visit family for the holidays and needed a prescription filled a few days early. The pharmacist told me they needed my doctor to call and approve them filling the script early and for me to show proof of going out of town. My doctor tried calling and was on hold for over 20 mins. She apologized to me and said she couldn’t be on hold that long. So I never got my meds early and I am going to be a week without my medication. I am going to experience severe withdrawal symptoms because of this. This is DANGEROUS for someone like me to experience!!!! Your pharmacy needs to make answering the phone a priority.

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269. My husband and I went to the CVS store in Raeford, NC yesterday, Saturday, December 18th in hopes of getting our first Covid vaccines. While waiting our turn in line, we quickly realized that the woman in front of us in line was very vocal about her displeasure in everything. She complained about the temperature, that she had to wait her turn to be helped, etc. The entire store had to witness this customer’s horrible behavior, inappropriate language, insults to staff and customers and just plain verbal abuse to the staff. It seems that this woman (absolutely cannot say lady!) had received several notifications that her medication was ready to be picked up but waited so long that it had been restocked. She was obviously ready to verbally attack when she got up to the counter and the staff got to be the target of her disdain.

     I want anyone and everyone to know that the pharmacist, pharmacy technician and clerk absolutely deserve recognition for being totally professional and trying to diffuse this hostile and abusive customer. They really went above and beyond trying to reason with her, explain the policies, ask her to refrain from insulting customers, all while being screamed at, belittled, demeaned, humiliated and verbally abused! My husband and I were trying to call 911 to request reinforcement as it seemed that this was not going to end. I held my tongue as long as I could, and unfortunately spoke out to the woman asking her to please refrain from using such foul language that she was directing to the staff in front of her young (approximately 6 year old) daughter At least her attention was diverted from the staff, because she then directed her verbal abuse to me! I must say that I have never been cussed at, demeaned and humiliated like that in my 56 years of life! And I hope it never happens again.

     I just want someone to recognize the staff that was working yesterday at CVS in Raeford NC for the awesome way they were able to react to this horrible woman’s behavior. No one deserves to be treated this way. I know it ruined my day and left me in tears for the remainder of it! These staff members deserve awards for not walking out and turning on the closed sign. No one could have blamed them!

     Although we weren’t able to get our vaccine’s due to a saline shortage at the store, the awesome staff will be the reason that we return to CVS. Hopefully having an occasional polite, cheerful, appreciative and understanding customer will help your staff be able to keep their great attitudes on these awful days.
     Thank you for your time to read my lengthy note

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270. I was at the CVS pharmacy I am a member. My doctor called over prescription for my son at 3:00 p.m. I went to get it filled and was told it was going to take 30 to 35 minutes. I started calling at 6:00 to see if my prescription was ready no one never answered the phone. I stayed on hold for 15 minutes the first time when I called back I was on hold for another 20 minutes no one never answered the phone. Why does it take that long to get a prescription filled that was called in by my son’s physician at 3:00 p.m. the pharmacy is located at 1000 Taylor avenue, parkville Maryland 21234, their phone number is 410-828-0708. This is the second time in a month that I had issues with getting my prescriptions they tell me is ready to text to my phone, and then when I get there it’s not ready and I’m waiting another 35 to 40 minutes. Is there any way you can alleviate this issue?

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271. The CVS on South main street Hope Mills NC, has told me that they can’t fill my oxycodone because they only have 80 in stock, they have had all week to contact me and tell me this, it’s late Friday and I can’t get up with my Drs office, the lady I talked to said I’d lose the remaining 40 if I choose to have them filled and she can’t transfer my prescription to another CVS that my Dr. Would have to do it, I’ve been waiting for them to call me or text me saying that my prescription is ready, SMH 😡 never got a call or text, the CVS lady said they might get some in on Monday but she’s not sure, that doesn’t do me a bit of good I just had back surgery, there’s always a problem every month about my prescription’s something needs to be done at this store, how do you not have oxycodone,? Makes no sense to me what so ever, SMH 😡, I want a return phone call William Scott 910-600-xxxx thanks,

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272. I’m sick and tired of waiting 30 or more minutes to speak to someone in the CVS pharamacy. PLEASE! Fix the cvs telephone system so I can request a callback. That way U don’t have to waste my precious time waiting for someone in the pharmacy to answer my call. If I don’t get my medicine soon, I’m going to die.

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273. Hello the C V S at Washington place and Rhode Island Ave is the worst C V S I have ever seen poor service at the medicine canter they don’t answer the phones can check on my meds they just leave u hanging no service u have to wait in line 4 ever I have been dealing with them
     for 20 years it was good but now the service is very poor

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274. Hi, I take a RX called Sunosi for fatigue and I was just informed the pharmacist at my local CVS (166 New Scotland Ave, Albany , NY) will not even order my drug until the actual fill date, which caused me to have to go without it for a day or two because it took so long for them to get it. That’s just not right. It’s not like I’m trying to pick it up early, I’m just trying to make sure it’s in stock on the day I’m supposed to pick it up. It’s absurd that the pharmacist will not even order it until the due date. I thought it was a law that there is a two day leeway on controlled Rx’s? I just don’t get why they can’t order it early just to have in stock, this is a prescription I take every month, you think they would keep it in stock.. it’s ridiculous. Please advise me of the reason that this is your policy? I’ve never had this issue before.
     Thank you
     Karen Ferraro

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275. To an not sure CVS sells Gold Emblem products. They just don’t make the cut. Very disappointing

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276. Very poor service. Been customer for many yrs. Now, pharmacy doesn’t pick up phone ever. Prescriptions on hold at wrong cvs, always problems last 9 mthss

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277. Getting my booster shot and flu shot I look up directly above the booth and the air vents are caked with dust! Someone should get a cleaner out at the CVS #7667 in Arlington, Texas

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278. you have a problem with CVS Pharmacy at 360 N Val Vista, Mesa, AZ.
     On 11/24/21 I had Rx 1192810 partially filled. Store was out of stock. Told to come back Friday 12/3 for the 3 additional Rx. Went back 12/7. The Manger tried to explain the hold up was an insurance issue and would not be available until 12/9. I went back today, 12/13 and was told not until tomorrow, 12/15. When I got home there was a phone message sayin my Covid relater Rx can’t be filled until 28 Feb. Your automated phone system needs some serious reconsideration. Time to get humans back to answering calls within 1 minute, not being held on HOLD for 15 minutes or more.

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279. CVS in Wytheville VA has become a joke. My insurance provider only covers CVS. It takes forever to get prescriptions and the cost is ridiculous, elsewhere you can get prescriptions half the dang price. It’s a shame.sometthing needs done.

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280. Little do all of the folks that are “raising static” or have already “raised static” know is that I use to be licensed to work in a pharmacy. EVERY SINGLE one of us who has to “mask our contempt” for this “extremist liberal FAILING MACHINE” known as CVS Pharmacy because of (1) single “entity flaw” known as “PATIENT PROFILE COMMENTS/COMMENTING”. A description of this practice that every CVS pharmacy employee guiltily engages in is the “SINGLE MOST HIPAA VIOLATING” entity flaw that every employee behind the pharmacy counter; licensed or not inflicts on EVERY dollar spending patient that use to or still continues to unknowingly walk through the CVS beasts doors. This very ignorant and obnoxious practice occurs for many reasons. I will bet my bottom dollar that EVERY person identified on this website thread has “PATIENT PROFILE COMMENTS” that were impregnated by judgmental, ignorant, and the adjectives go on and on person who hates their job or just hates them self in general because they think they have the absolute right to play the role of “God”. There is absolutely “NO VACANCY” for selfish & self-righteous loathers to think and act as if they have the absolute right to hold the will of others in their hands. One of my good friends works for Walgreens and he boasts about how much better their technology and employees are than the other “big chain” liberal controlled retail machines. I do not hold his bias against him because part of the “training” taught by these liberal run entities instills “brainwashing” their [sheep] employees that they treat just like a number to “do as I say, not as I do” attitude when engaging with eager to spend, money holding folks’ who walk into their “sweat shop assembly line managed” stores. To find out whether this post affects you or not, I encourage you to walk into your local CVS store and specifically request them to pull up your profile by either your date of birth or your telephone number. Then ask them to press the “PRINT SCREEN” button located at the top right of the keyboard. The “PRINT SCREEN” button is SHARED with the “INSERT” button and DOES NOT require the inept employee to need to hold the shift key as well. Ask them kindly to obtain what the printer spits out and what you see will either enrage you or at least give you the satisfaction of knowing that your “HIPAA RIGHTS” have not been trampled on. Those of you in the category of feeling enraged, I encourage to “DIRECT MESSAGE” me on facebook. My alias/handle on facebook is “Richard Ballzaksenstein “. Let’s see what the enraged to calm ratio is after those of you willing to participate is, once you see what they are hiding from you. The “always correct” customer who lines the greedy, liberal power grabbing corporate machines pockets, may wish to change to a small business pharmacy to prevent this from happening in other lines of business practice.

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281. Your female pharmacist at Manalapan nj deserves a SUPERcompiment., she went out of her way( on way home) to deliver meds I was short of, because of. postal delays.I do not know her name.

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282. waiting 34 minutes on hold loop with pharmacy at CVS 644 W Putnam Ave, Greenwich Ct for critically important antibiotic scrip sent in early afternoon. scrip not ready. no help available.

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283. I’m a former customer and now work for a Doctor’s office in Maryland. Your service has declined 100% over the past 5 years. I am on hold calling in prescriptions for patients for anywhere between 60 to 120 minutes. This is ridiculous! You need to have a better system to help your customers and Doctor offices.

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284. I need to speak to someone from corporate about missing money in rebates, coupons. Extra reward money. I have tried for days now and spent endless hours trying to resolve a major issue because your computer crashed and won’t reload my missing offers , coupons and extra care bucks on Tuesday December the 8th. I have spent hours and days on this. There is a lot to the story but 3 days , 2 trips back and fourth to the store. Several phone calls and hours spent on the phone today customer service calls that wre poorly answered or dropped and I am still trying. I need to talk to someone who actually cares enough to help a customer who has been giving your store business for years. I am handicapped my husband just returned from the hospital after being in critical conditIon. We live on a fixed income every penny counts.I am in the process of adopting my 6 and 13 year old Grand children. My time is valuable and I am needed at home not spending hours trying to solve what is a computer glitch. My phone number is 856-457-xxxx my store is # 20118 my extra care card is 487296629xxxx
     If you call my home phone please leave a name and number where you can be reached.. I need someone who speaks fluent English.
     Thank you,
     June V Griggs

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285. Lumberton NJ store needs your serious attention. Equally inattentive service in pharmacy and front counter. CVS auto refill ridiculous. You should not put your employees in this situation
     Have some common sense and good customer service
     Brutal!

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286. CVS Pharmacy #1812 in Brooksville, FL, the sold dates for controlled medications are not showing up on eforce.com. I have been following up with them on this for over a month and it still has not been fixed. I have to call their Pharmacy to verify when our Patients last picked up their controlled medications due to the sold dates not populating for all of our Patients who use this Pharmacy. Please help us resolve this issue. Thank you!

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287. Please for the love of god make a folding stock for the change scout!!!!!!!!!!

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288. CVS on Bristol ST in elkhart,IN. I go there a lot. Well today I had a bad experience. Bobbi was rude to her coe worker as well as to me. If someone could contact me, it would be appreciated.

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289. My husband has a cvs online acct. but the email and phone number are changed. He tried to add a new account but your system remembers the old he can’t access as he forgot password. He recently had brain tumor surgery and I’m trying to help him and get access to his prescriptions. Can you help me?

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290. For: Angela Young-Davis, CVS Manager
     Dear Ms Young-Davis:
     I received my Covid booster shot today in the Nashville NC pharmacy. They did not tell me to wait any time onsite after the shot to watch for a reaction. They did not advise me about possible after effects. They did not give me any written information about what to expect or what to watch out for. I understand now that I should have expected all three. Please reply and tell me whether your procedures will include those safety measures in the future. Thank you.
     Elaine Sammon
     88 Black Cloud Drive
     Louisburg, NC 275497

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291. Wow – CVS Newfield avenue in Stamford can’t provide me with a booster vaccine until March of 2022!? Can you help them get their act together. There’s a pandemic going on.

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292. I too want to complain about every aspect of CVS and the employees located in Rincon, GA, however it goes against every fiber of my being when there are help wanted signs in the pharmacy and no one willing to work. Stop the 24 hour customer service close the pharmacy but let there be an overnight shift with no phones and no customers. Otherwise close certain stores and combined the staffing resources.
     Those of you decision makers get out of your comfy chairs and maybe lend a helping hand. Some of us have been lifelong customers and made you all a wonderful life keep ours from falling apart.
     Thank you (hopefully)

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293. Your store is a horror

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294. How many times do we have to return in order to pick up a prescription????? Are you so incompetent that you can’t fill a prescription in the time promised. I tried 4 times in 6 hours to get my prescription but you don’t have the common decency to fill the damned thing! Go out of business!!!!!!

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295. The cvs store located at cedar crest square Lebanon Pennsylvania 17042 . Numerous times the pharmacy part of the store. Every time we use that pharmacy my whole i family has a problem. The whole pharmacy staff are lazy and useless. All we do is get the run around. Also they never answer the phone .

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296. I am trying to address cancelling Caremark and requesting reimbursement.

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297. I’m in St. Paul mn the CVS here on Maryland Ave I always have problems getting my medication. This has happened on more than one ocasión to the point of me transferring to another store located way further out of my area it’s really been an inconvenience on me. I can see one time but,this seems to be on going problem and i seems to be getting worse. I called for my allergy prescriptions today and I’ve been waiting since yesterday for them. A pharmacist isn’t available when I have questions about my medications and the cashier is trying to answer my questions.

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298. CVS is to the pharmacy industry what SPIRIT is to the airline industry!!!!! Thats it in a nutshell!!

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299. I lost 17.77 dollars due to employee errors. Now I am reporting to my insurance that $17.77 was taking and I get none At the corner of 149 Th st and Broadway in Manhattan. NY the manager and cashiers gave me very angry that I never got my products I paid from my Card of United Healthcare. I’m considering to file a lawsuit

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300. Your plant city store #404 located at 2302 Jim Redman Pkwy Plant City, FL 33563 has very rude and unprofessional manager and supervisor my child is 17 and works there and her
     New supervisor thinks it’s ok to talk trash on her and other co workers to to the new store manager now the store
     Manager is in talks of letting go hard working minors if my daughter is let go because of what this new supervisor is telling her manager I will be suing this is ridiculous

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301. CVS at 500 Bagdad Road in Leander Texas, 78641.
     When called in by the doctor IT TAKES DAYS now to get a prescription filled. The pharmacy is no longer answering phone calls. Today the drive up window was closed. I had to drive 16 miles to the store in order to give them prescription numbers for refill. I was told by a pharmacy staff member I must continue to do so since they are under staffed.

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302. We live in Alexandria, La. we go see our daughter in Hot Springs , Arkansas. Twice I have had a prescription transferred to the CentralAve location. When I went to pick it up the pharmacist on duty was very profissional. When I got home and called the next month to have it transferred back to Alexandria they told me it was against guide line to transfer from location to location, I would have to go get it. My husband called the one here and get it transferred.
     I realize Hot Springs probably gets more than it’s fair share of visitors in Hot Springs but I was under the impression that was why there was so many CVS’Si need to know if our traveling is possibly going to be limited by when our medication is due or if this is becoming a federal guide line.

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303. I went to CVS on Saturday november the 27th for a covid vaccination. I was there at 9:30 an d waited for awhile for an employee to come to the counter to ask me what i needed . There was no smile, and her tone of voice sounded irritated. I told her what I was there for, and she said that they didn’t start giving them until 10:00. She then asked if I had an appointment, and when I said I didn’t know that I had to have one, and I indicated that the sign said walk ins. She thn said very hatefully that she was just asking, and that if I wanted one I could come back at 10:00 . This was said to me as she walked off. I didn’t complain about this, and went back after 10:00.my husband and I have tried to give our business to CVS when we can to support them. When I went back I was greeted very nicely by another associate. And was waiting for her to finish entering information in the computer. I did tell her that I had been there earlier, and was not treated very nicely, and was told come back. She very nicely told me that they were so busy in the mornings that they didn’t start giving vaccinations until 10:00. Then all of a sudden I could hear an employee talking in the middle of the room. I couldn’t hear what she was saying because she didn’t have the courtesy to walk over to me, so I asked the employee that was trying to assist me if she was talking to me, and she said yes. Then the employee that had been talking stood up behind a petition in the middle of the floor again and started talking to me in a loud and angry voice saying that I needed an appointment especially on Saturdays, and possibly on Monday through Friday. There were two customers waiting for their vaccination, and this was very upsetting and embarrassing to me. The nice employee that had been trying to help said quietly im sorry. I saw the manager on my way out.and stopped to tell him . At this point I am about to cry, so don’t know how much sense I made, but he was nice and said he would address this. Just so you know I am retired now, but for most of my life I worked in insurance, dealing with clients every day, and was told by my manager that they had never had a customer complaint on me. I have tried to let this go, but it has been very upsetting to me. I walked in wal mart when I left, got my vaccination, and was treated very nicely by all the employees that I encountered.

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304. On September 3, 2021 I received a Covid vaccine from one of your store. When I login the vaccine record shows that my daughters was 1 ml of the Moderna shot. A full dose is 0.5 ml and a half / booster dose is 0.25 ml. Is it correct that you gave me twice a regular dose or four times a booster does?

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305. In the past, I have been satisfied with the service at the chestnut street CVS location. Today is another matter. Physician sent in Rx yesterday afternoon (before 3 pm). Didn’t receive notification of availability yesterday evening. Decided to wait until this morning to stop by the pharmacy to pick up. No drive thru availability; once in store —told it had not been filled, running a day behind because of staffing issues, would be another 20 minute wait. Perhaps there should be adjustments in pharmacy working hours to accommodate for this staffing shortage. Also better notification system fir such long delays in filling.

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306. After attempting to contact CVs customer service all wanted was information weather they had an item is store. when I fill out the information it asked me for a card number and other information that I do not have because i am not a rewards card member I could not continue with the inquiry. all wanted to know was if CVS had in store Plant therapy Balsam Fir Essential oil and not have to go though the question of card number and store number just for a question. find that a little presumes to have something they do not.

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307. I ‘am so very disappointed in how the pharmacy spoke to me today. I called at 8:00 am as requested from the pharmacy yesterday. The pharmacy Daninikka Rioslorrido I believe that her name? scream at me ask why you are calling on this line, never do that again. I apologized, I told her I pressed the number 2 and asked if she needed to hang – up and called back. She stated I know your name you had issues before with your prescriptions. I said no, I only had issues with a pharmacy that asked me to fax proof that I was traveling to receive my medication sooner. I explained that the other pharmacy said to call in today, she looked up my meds and said they would be ready after 12pm. 10 mins after she called back, I missed her call then I called back and asked to speak with the pharmacy assistance he told me I would have to call tomorrow.

     I explained to him that yesterday the pharmacy asked me to call today, he said can you hold and speak with the pharmacy, she answers told me I was too early and refused tomorrow refill my prescriptions, she stated that he made a mistake and that my prescription will not be filled , and that she was working on November 25 and that she’s pharmacy, I asked what does the mean , I asked her are you refusing to refill my prescription ? I told her I would call every day until I got my prescription fill. This pharmacy needs to be investigated on her behavior, and invested in prescription distribution at 1551 w sunset Rd, Henderson , nv 89014 702-433-xxxx

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308. Why is CVS sending my father letters that are confusing him? He lives in an Assistive Living arrangement and has memory issues. His legal address is my legal address so he should not be receiving any mail that isn’t personal. I am his legal guardian in all matters. I want his name removed from all of your mailings as this is not helpful. Moreover, shame on you for praying on my father. Patrick Dunn; 2550 Willowwoak Tr.; Murfreesboro, TN 37129 Take him off these lists.

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309. Hi,
     I am a nurse contracted to give vaccinations at one of your stores store number 0298. I started giving vaccines and boosters at store 0298 which is upper Montclair on October 25 2021. I was doing fine there for 3 weeks and suddenly district manager Shardul Patel decided to move me to a store 30 minutes from my house. I asked him why he was moving me and he said due to volume.I really didn’t understand this as store 298 had a high volume and he put 2 male nurses there in my place. I went to work store 6064 on November 15 2021. From the minute the Pharmacist named Samantha saw me she was nasty to me. She looked at me giving me dirty looks. I stayed out of her way, but had to speak with her when wrong info was placed into the ironman or when I needed a specific vaccine that was not Moderna. She became annoyed each time. I vaccinated about 300 people that day and at one point fell behind. Samantha would not allow the pharmacy techs to help me. I became behind due to the wrong info on the iron man and customers coming in with laminated cards. Even so I completed my shift from 10am until 7:30 pm. I felt like crying the whole time and feared making a mistake. I feel Samantha discriminated against me as I am an older Hispanic nurse. The Hispanics customers also told me she was nasty to them and considered changing pharmacies. I called district manager same day after my shift ended and left him a message about the incident. I also emailed him. He did not acknowledge my emails or phone calls. The agency I work for also emailed him. Mr. Shardul Patel caused all these problems for me as I was doing fine and had no problems doing my work at store 298. He replaced me I feel with friends of his who didn’t want to work 6064 either as that is where they were. Store 6064 has many infractions I noticed. The Google reviews were correct. My problem with all this is I feel discriminated against and Mr.Shardul Patel took me off schedule completely further making me feel punished. My contract ends December 2021. I am saddened and upset about how I was mistreated for no reason. Please help me. Thank you for your time. I called corporate and got nowhere with them. I was told my agency has to handle this. How can they handle this when District manager Shardul Patel is not answering them either? I am so sorry for bothering you with this, but I can’t find someone to help.

     Martha Hernandez, RN
     martixxxx @aol.com

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310. Dear Mr. Merlo,
     My name is Mary Young. I have applied, interviewed, completed all the onboarding tasks assigned to me, accepted the job offer, completed a drug test, and was given a hiring date of 11-11-2021 for a work at home position as a customer service representative. To my grave disappointment, I have not heard from anyone from the company despite my many attempts to contact someone.

     I have sent numerous emails to both Nicole Burroughs my hiring manager and Maria Cruz, with no response to date. I am quite perplexed by this entire matter. I began my experience with CVS health in early October of 2021. I have looked forward to starting my new position with great anticipation. I made an office space in my house to accommodate the office requirements of having a room with a door that locks and I even had my internet box moved to the same room.

     I am extremely disappointed in CVShealth at this time. I have made changes in my life to be able to do this job in my home. I need communication from you as to what is happening.

     Please contact me immediately.

     Thank you for your time.

     Sincerely,
     Mary Young
     630-903-xxxx

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311. I tried to cancel my Carepass today. The representative that I spoke to asked me many questions that I thought were not necessary…like the name of my childhood Dog. There were other questIons that I did not feel were necessary and personal to cancel my pass. Please cancel my Carepass acct.

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312. About two weeks ago i forgot my selfie stick at CVS 1986 Black Rock Tpke in Fairfield. The supervisor Teresa and another employee said they had it holding for me behind the counter of front desk. When i went to pick it up. . . ..they could not find it. Is it possible that the cameras in the store could be used to find out who took my selfie stick ? This selfie stick is irreplaceable as the manufacture stopped making it. It is a special selfie stick as it has features no other selfie has and so it is priceless to me. Please . .can someone at the headquarters get to the bottom of this dilemma as to . .
     ” who took my selfie stick ? ”
     Thank you. .please contact me at your earliest convenience at 203 864 xxxx .
     Thank you sooo much. .Miss Lisette.

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313. Sea ranch pharmacist today very unfriendly about vaccine schedule which I did online could not get through at the end. I was on the phone for 25 min nobody picked up so I drove there. He was very unfriendly so I made my appointment with Walmart in 2 min. I was a good customer for years at the sea ranch cvs Lauderdale by the sea. I will not anymore. Sorry

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314. CVS Pharmacy on Hallandale Beach Blvd, Hallandale, FL
     NO need to schedule your flu/Covid19 vaccine, even if its for 9 am in empty store. the answer: you need to wait, nurse will come at 10a, so ah hour later of a scheduled time. You have 2 options in a very rude manner:leave or wait( at least for 1 hour). of course i left and don’ want to come back

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315. Have to always be on hold sometimes for 45 minutes to speak to the pharmacy at the maricopa az store.

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316. Hi, I have a cvs.com account and use the app on my phone. The account is in my name, however, when I open the app and go to my test and vaccine results, it changes the account to my husband’s name. This is really frustrating because if I need to show you negative COVID test results or vaccine record, it says “Kevin” although the account is for “Corinne”
     I try to fix it but can’t. Please help.

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317. EXTREMELY ANGRY at cvs My local cvs cannot fill my pres for Rybelsus 14 because of avalibility and a cvs 25 min away has 2000 in stock but refuse to service me because I do not live in their retirement community I tried to resolve this by calling cvs supposedly customer service but I hung up after over 25 minutes on the phone VERY ANGRY THAT cvs is hoarding medicine for a select few

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318. Yesterday October 26th I scheduled an appointment online to have a booster covid shot today October 27th I get a text message from CVS saying that my appointments been canceled no reason why after I took all the time to make sure that I can go and get the shot when it was convenient for me when I was not working only to not be able to get the shot because it’s canceled and I can get no answer from anyone as to why they cancelled it and then when I try to write through the message that they text me I then was sent a message back saying I will no longer receive any emails from CVS what in the world is going on and it can’t be covid related but then again never mind I guess I’ll just have to choose another Pharmacy moving forward

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319. On October 12 I recently got my first Covid vaccination and was given a second shot without being told what it was for. I was such in shock because I didn’t know what had just happened that I didn’t say anything until I left and called and asked what the second shot was for and they told me it was a flu shot given without my consent. I would like to address this to the woman who gave me the shot because clearly she doesn’t know what she is doing. It happened at the Smithfield location on Ben’s Church Road.

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320. CVS 313 S GARFIELD MONTEREY PARK NEVER ANSWER PHONES OR TELL U PLEASE RECORDING REPEATING ITSELF SINCE LAST WEEK…ON HOLD FOR LIKE 25 I END UP HANGING UP….thank you…

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321. Bad pharmacist at CVS local pharmacy Hampton. Va

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322. Continuously confront delays in attaining non refill prescriptions after doctor submits paperwork. Usually, have to call cvs pharmacy to begin processing. Yesterday, had been 6 days since doctor submission & now waiting 3 more days due to pharmacy being out of stock of medication. The delay of beginning process of filling prescriptions routinely occurs & have to contact both doctors office & cvs pharmacy to attain status & almost never is it completed or communicated TO ME TO AVOID DELAYS & INTERVENING. This has occured for years at different cvs pharmacy locations.
     Sincerely, John D. Gans

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323. Your company is breaking the law. The store at 3307 E Broad St. Columbus Ohio. routinely uses false advertising. They advertise goods at a particular price, then change the price at the cash register. They say the advertised prices are only for card holders, but that is illegal. I direct you to the FTC webpage: ftc.gov/news-events/media-resources/truth-advertising. I have become disgusted with the blatant disregard of the law. Please address this issue immediately. Post Script: I do have pictures

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324. To whom it may concern, on Monday 10/25/21 at CVS store #88853 Bristol st. Costa Mesa Ca. My wife and I arrived at approx. 10:00 am for an unscheduled C-19 vaccination booster. I was greeted by Mr. Majed Noshi, I inquired about the vaccination he responded by telling me that I required an appointment by internet. I reminded him that “as advertised” no appointment necessary. I left. When my wife, who is white, inquired and was told, “for you, no problem”. Discussion ensued that qualified me to receive my vaccination. While waiting, with two couples, I inquired, did they have appointments? They both responded no. More customers arrived, No appointment necessary. These customers were also concerned about, why I was required to have an appointment. Also, Mr. Noshi was uninformed on the CDC’s approval, to “mix an match” ie. Phizer/Mod. (booster shots) as a result my wife was unable to receive her vaccine booster.

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325. We ordered prescription refills 10 days ago. We went to pick them up today. They were not ready.
     We waited 30 minutes & received one of two outstanding RX’s. They couldn’t tell us when the remaining script would be ready. The CVS location in question is located @ 10770 Fort street Omaha NE

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326. CVS at 360 rte 73 south, marlton,nj 08053 does not answer their phones. At all. I held for an hour and 45 minutes, so I had to physically go to the store with a wound vac attached to my back. As I was in line, a woman came up screaming because she’s been on hold for 45 minutes. They randomly close the drive through lane. The recorded calls are coming in saying the medication is ready for pick, to find out it’s not once you go there. The website is asking to speak with doctors for refills when there are refills left on the drug. A pharmacist walked out in the middle of her shift. I went to Walgreens to switch over my prescriptions and they advised that cvs doesn’t answer their calls as well. They told me I had to go to cvs to take care of the process. This has been going on for months. I don’t normally complain but it’s extremely frustrating. I current have a script ready for pickup and the price is wrong. So since I can’t call and have the discrepancy taken care of ahead of time, I have to go and explain the problem and wait there until it’s resolved. Every time a doctor sends a script through the computer, cvs seems to never get it. Ever. The store needs help.

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327. I put in an order for incontinence pants and for cinnamon tablets and allergy tablets…I received my cinnamon tablets and the allergy tablets, but no pants…and I still have not received them…the cinnamon tablets and allergy tablets were delivered on October 15th…not too happy on not receiving ally order

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328. I have been to cvs on Wesil blvd in Hagerstown, Md, 2 times to pick up my prescriptions. Both times there’s a sign on the door say closed at 5 pm due to staffing issues. Get you x together or I’m going elsewhere. This is ridiculous

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329. Dear Mr. CEO. I scheduled a Moderna Covid booster today at one of your stores in DeSoto Texas. I was able to pick which brand I needed, which was Moderna. When I arrived at the store and went into the little room and showed her my vaccination card, the pharmacist said we do not give Moderna vaccines, only Pfizer. I explained to her that the website let me choose what I wanted. Then I wanted to get my flu shot and she said I had to have my blue and red Medicare card, which I have never had to show because I am on and Advantage Plan. So I was not able to do anything at your store. I booked an appointment for tomorrow at Walgreens a mile down the road. I will see if they know what they’re doing at that store. Thank you and fix your store!

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330. I keep receiving Tex ads from CVS..after I opted out ..can you stop??

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331. 3 months out of 4 CVS on Garner Rd. Has been out of Oxycodone HCL 30 mg. Tablets. I have to submit a request for refills to my Dr. days in advance & CVS gets those but only tells me they’re out when I call the day it’s due, tells me they’re not in stock & don’t know if they order today if they will be in by Monday. I’m supposed to get all my prescriptions @ the same pharmacy. CVS told me when I ask what pharmacy has them in stock that CVS in East Main St. Spartanburg, SC has them but I should call to make sure. I call East Main & hilf 25 min. for Someone to answer ( same @ Garner Rd. The girl @ East Main was very rude when I explained my problem & asked if there was something I could do as in having my Dr. call the prescription in 5 days early so they could order & have it in stock, she said I have no idea what you can do, you’d have to talk to Garner Rd. Then I have to go on My Chart & messenger my Dr. to ask if he will call the prescription in to East Main St. CVS. As I said this is the 3rd time in 4 months I’ve had to do this. I have been a customer of CVS Garner Rd. For 25 years . I don’t want to have to change Pharmacies but I can’t continue going through this frustration every month.I noticed that a lot of staff changes have occurred & that’s when this started. If there’s nothing that can be done I will be forced to change pharmacies. I have fibromyalgia, crushed disk in my neck & lower back, headaches & migraine headaches, muscle pain & spasms & I’m 70 yrs. old raising my Granddaughter. I don’t like taking this medicine but I can’t be active or productive without it. Thank You, Sandra McGraw 08-23-1951, my email is sandimcxxxx @yahoo.com & my phone # 864-316-xxxx. Thank You for any help you can give me

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332. U let ur pharmacy employees allow owner and manager at hotel I live at make appointment for me this happens twice really. Owner and manager at this hotel come ask me can they make appointment for me. In ur pharmacy employees stop tell my health. Because be over vaccines shot. I have health problem ready. I want ur pharmacy employees stop tell owner and manager make appointment. I have mine rights don’t get vaccines shot for COVID-19. I got only one vaccines shot at Walmart. Now they make other appointments for this Saturday. I want pharmacy employees get fire. CVS Pharmacy 2675 S. 31st. Street temple Texas 76504

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333. Good afternoon.
     My name is Samuel A Idah.
     I completed my form online to get a Covid test for travel in Virginia Beach, Virginia and was scheduled for test at the Indian River Road, Virginia Beach drive thru on October 7.
     When I was attended to, the form they printed, stated that I said I was having symptoms and had been in close contact with someone that was positive for Covid. I was shocked. I did not have any symptoms, did not come in contact with anyone that was positive, and I am fully vaccinated.
     My result came back on October 9 as positive. I was devastated and traumatized as I knew I could not have been positive. Needless to say that I missed my international flight. I then went for a second opinion that Saturday, October 9. My test result came back negative and was able to travel. I have since taken another Covid test 7 day post arrival and my result was negative.
     I want an investigation into what happened in my case, and how the form I filled online got twisted.
     I shall be contacting my attorney because I had to pay $295 for the retest. Someone in CVS goofed with my information and the test; that someone needs to be held to account.
     I await your response.

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334. Every month I call my medication in like a week early in the most every single time is late or I get shorted medication this month it was 20 before that they tell me it’s gonna be almost 4 or five days before they got that if it don’t stop don’t get my medication right I think somebody’s taking the. Somebody is taking the Medication If it don’t stop I’. Iam calling sled investigation

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335. I have tried 7 times 10/19/21 to call nobody at coshocton ohio cvs has answered the phone I would like someone to least pick phone up takes less then 30 sec to answer my script question been out of my medicine for 3 days for some reason can’t answer just music please fix this problem I have a life to live to

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336. Ii was treated very unfair on October the 1st 2021 at 101 north Wolfe street in Baltimore Maryland

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337. I need to file a complaint against the cvs on 101 n Wolfe street in Baltimore city Maryland

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338. My mother’s assisted living is not getting her flu shot

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339. I was lied to and thrown out of (2) CVS locations and they will not apologize for their actions and have offered $50 gift card. The pharmacists are lying to me and am going to the local police now

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340. My name is Charles Tracey and I live in Mesa, Arizona. I have used CVS Pharmacy for many years, and usually am very pleased with the pharmaceutical and retail services the chain offers to myself, family, and the communities it serves. My complaint is with a Pharmacist/tech named Johnathon Wicks @ CVS #9213. He has been very, very rude to me a number of times, and is very cocky and arrogant. He has lied to me several times and steals and screws up my Perscriptions I have threw my Doctor/medical providers. He has cost me so much dis-satisfaction, and comfort in my medical health and mental sanity, self respect, and dilerberatly interferes with my medical treatments that I depend on my Pharmacist & CVS to provide for me and my Medical Providers treatments. An example that happened today is: one of my prescriptions was supposed to be picked up and filled today(10-16-2021) because the previous month it was filled exactly one month prior(9-16-2021), and I depend on my doctors prescribed treatment, Johnathon Wicks denied filling my medication today to be a “bully” and rude to me, as he was trying to hide behind “CVS” as and any kind of umbrella he can work at for an excuse to steal pills, screw up my mess and my treatments and ultimately ruin my life. I have had many problems with other various medications that Johnathon Wicks specifically and rudley wasted my time and physical health and mental health too. He has never been helpful to me ever! I know I should have told CVS sooner about this man and his “facade” of being a help to the community, but he is dangerous and ultimately deadly. He has had it out for me for as long as I have known him to be a Pharmacist. I was rudley cursed out on the phone by him after he lied to me and told me he wanted to see me suffer and not follow my normal procedures and our regular CVS and my doctors and medical technicians orders. He has cost me a fortune in pain and suffering, and I would like some help from Corprate CVS to help rectify this for me please so I can keep using my CVS pharmacy’s and retail stores safely and comfortably please. They have always been a favorite place of mine to go, with usual good services at the locations. The best Pharmacist at #9231 and tech staffs that has honestly keep me and my family safe and happy doing business their is: Katy Uchimura. She is very efficient,, polite, knowledgeable, friendly, and uses real world common sense to help her clients and customers in the community. The rest of the techs their I don’t have any issue with for years now, they shown helpful services.
     Please get rid of Johnathon Wicks for his lies and theft and rude demeanor, and pain and suffering he has ultimately caused me.
     Thank you very much for your help CVS Staffing.

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341. Leaving you Jan. 1 after 50o years as your help. as well as practices for profit drew me away.Started. with Peoples Drug in DC.We’re treated like a number not. client.

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342. I do my shopping at cvs in Chelsea, Michigan. Very upset with them. My auto fills are always late, I received a new medicine from my Dr. It’s called Victoria. It requires needle. I did not receive the needles. I was suppose to start this medicine today. I called the pharmacy and was on hold for 35 mins. No one answered. Plus I have bad knees and it’s hard to walk plus I’m on oxygen. Now the drive thru is closed. I know they are short on staff, but they need to be on top of their game when it comes to the medicine. It’s very frustrating. I use to go in twice a month to pick up prescription. Now it’s been ever other day. Please get them on track. Thank you Sherry Reasoner

     Cvs in Chelsea, Michigan is going down hill fast. I received a new medicine from my Dr. Liraglutide. It requires a needle. I received no needles. All my auto fills are late. I ran out of my symbicort which is my breathing med. My proair was not filled either. I’m on oxygen, and have 2 bad knees. The have now shutdown the drive thru. I’m about to go back to Chelsea pharmacy.

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343. The CVS Pharmacy in Henderson Texas field my grandsons Risperidone at the wrong dos. When my husband called them they said we do not make mistakes. After being on the phone for 20 minutes with them they said they would check their records and see and they would call us back. That was Monday today is Friday and we still have not heard from them. Last year they filled my thyroid medicine at the wrong dose and my hair started falling out and I had major headaches. When I confronted them about this they said okay we will fix it. These are two major mistakes that they have made and not one time have I gotten an apology. Now I can be vindictive and get in touch with the new station in our area and blast CVS about their incompetence but I will wait a few days and see if I get an apology. They will end up killing someone if they are not more careful. Something needs to be done about this and their incompetence!

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344. Dm never return call about Haskell nj cvs covid sho 2 appointment was disaster I guess what most people say on local site Corp doesn’t care see review of Haskell location

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345. I would like to speak to the CEO of CVS in regard to moving pharmacist around. Our Greenwich CT West Putnam Ave CVS has been running smoothly and no problems and a pleasure to go into with the pharmacists knowing each and every person . You now have taken Lucas Cardoso and transferred him to a stamford location and nothing is running smoothly believe me I am in there almost daily . Lucas & Chi have that pharmacy running perfect . Why change when your moto is you value customers . Please move Lucas Cardoso back to 644 w. putnam ave where he belongs. Every time a pharmacist gets to know each customer you move them which is so not fair to us . This move was a big mistake as yesterday while I was there everyone was complaining and running so slow.

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346. CVS SEEMS TO BE OVERCHARGING ELDER APPEARING CUSTOMERS THESE DAYS. IT HAS HAPPENED TO ME TWICE WITH NO RECOURSE UNLESS YOU ARE BRAVE ENOUGH TO CHALLENGE THEIR ATTEMPTS AT VAGRANCY. WHEN THEY MAKE PROMISES TO ADDRESS THEIR FAILURES THEY NEVER FOLLOW THROUGH. WICKEDNESS

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347. I Have endured a lengthy time of abuse, hostility, games, etc., at CVS,
     Want guidance on how to proceed with this. Am waiting for your call, please; 916 754-xxxx. Thank You
     Anastasia Jennings

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348. I paid with apple pay on Sunday $33.95 for test strips. Tuesday 9/28/21 I returned them. I was given a receipt for a refund ( refund slip) . Bertha the CVS Manager at 3883 East Foothill Blvd Pasadena Ca 91107 told me the refund would go through within a few hours. Today 9/29/21 there has been a refund. I went back to CVS and spoke to Bertha the manager again. I’ve been sitting outside waiting for her to call corporate and getting nowhere it has been close to an hour I am disabled and exhausted I want my money back. Please contact me & resolve this.
     Thank you,
     Yvette Del Corazon

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349. CVS store at 28100 Chagrin Woodmere Oh is very difficult to do business with. They are under staffed and always have an excuse.. Drive thru is frequently not opened. Rx are not ready. They say come back in 20 minutes. Even if the Rx was ordered 3 days earlier. Happens almost every time. I look forward to your response.

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350. Horrible customer service. Took covid vaccine went online to get printout its not working.. Emailed them got response a week later fixed.. Still not working,, Called on hold for too long so hung up,,,, Poor unreachable customer service, Poor not working internet connections to get information, Will not use CVS again

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351. I’ve going to the Cvs stoles tunas dr in Arcadia for sometime and it seems that the store is very dirty papers are all over the store on the floor and shelves the shelves are dirty need to be wipe the bathrooms are very dirty someone should check this store cause is not been kept clean thank you

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352. My mother is been client at the CVS pharmacy at 9578 harding ave Surfside FL. She have too many problems to get her medication. Her doctor said that he send the refills but the ladies at front desk they always find a reason not to give her the medications. My mother is 90 years old, one the medication is Xarelto you can miss doses of this medications. On Monday she went to pick up her meds and they tell her the insurance don’t pay until October 4, she went today and it is a nice lady so she finally got Xarelto. Like I said my mother is very all and she need help no problems.

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353. What a diligent caring employee you have at CVSAnthem Village, Henderson Nv. Nick, always goes above and beyond to help us with prescriptions.He is the best!!!

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354. My prescription was sent in on 9/10/21. I was informed on 9/23/21 that they ran out and would have to order it. It’s 9/2and I still hadn’t heard anything so I called and the automated system hung up on me twice. It’s become painfully obvious that nobody cares. I have no medication and no way of finding out when or where I can get my prescription.

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355. i HAVE BEEN TRYING TO GO WITH THE TERRIBLE SERVICE OF YOUR STORE IN PLYMOUYTH, 02360, 570 STATE RD. FOR MONTHS NOW. HALF HOUR TO ANWSER PHONE, MEDS NOT READY WHEN TOLD THEY WOULD BE. ETC. TODAY I TRIED CALLING AND FINALLY DROVE THE 12 MILE ROUND TRIP TO ASK IF I NEED A NEW SCRIPT SINCE CHEAP TAGS YOU PUT ON BOTTLES ARE NOT READABLE AFTER A MONTH. WHEN I ASKED TECH WHY NO ONE ANSWERS PHONE, BLOWN OFF. I ASKED HOW LONG TO GET NEW SCRIPTS FILLED i WAS TOLD ,UNKNOWN. ASKED TO SPEAK TO PHAMASIST WAS TOLD MY LADY PHARMACIST UNKOWN, COULD BE 7 DAYS OR MORE, WHAT????????? SHE ACTED LIKE NO BIG DEAL. I WILL NO LONGER DEAL WITH A COMPANY THAT HAT AS NO REGARD FOR THE PEOPLE WHO SUPPORT IT. AFTER 40 PLUS YEARS I AM OUT. I WILL MAKE SURE EVERYONE I TALK TO GETS OUT

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356. The women in CVS pharmacy in New Milford NJ is very rude she should not be working with patients with her attitude and saying she doesn’t care because she’s very busy that’s what she said to me that she did not care because she’s too busy. It’s Not rite I’d go somewhere else but this pharmacy is right near my home

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357. The restroom in the CVS on First Street in downtown Bradenton Florida needs immediate attention.

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358. We receive our prescriptions at CVS on Sandusky street, Delaware,Ohio. Just recently, we have had renewals that on ready after 2-3 days of calling in renewal. Example- my husband had lisinipril called in by his doctor on 9/24/21. We went to pick it up today and was told it was not ready yet. They would try to expedite it and text us when ready. He is out of the med now for 2 days and we will have to wait until tomorrow. I had a similar myself last month but they told me they were “short”staffed. This is totally unacceptable! It seems this is a continual problem. Unfortunately o our insurance dictates we come to CVS.

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359. CVS pharmacy was rude & dodnt answer phone from muy dr or insurance to get meds straightened out ! Not enough help & very rude to customers! I am trying to find another drugstore to transfer out of ! Why don’t they answer their phone

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360. I was appalled about the service today at one of your stores. No registers open, one guy directing people to stand in an 8 person line. I spend a lot of money at your store, I expect better service. The outrageous salaries paid to the executive staff should, in part, be used to hire people that need work to feed their families. Stop the greedy money grab, hire more people and pay them a living wage. You execs can probably ‘get by’ on a couple of million a year! The pandemic has created more people in need, obviously you folks at the top are taking advantage in this difficult time. Where are the morals?

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361. Your Hemet, CA CVS store has become a disappointment recently. While shopping & getting vaccinated once at the cashier to pay for my purchases 1) I was told that the pharmacy cannot use store coupons at their register. 2) Next I was told that the credit card on file can only be used for prescriptions. For as long as I been shopping there I’ve always used the credit card on file to pay for prescriptions & over the counter purchases. 3) All of a sudden the pharmacy does not supply customers bags for purchases. If you need a bag for your purchases & to use store coupons one has to go all the way to the front of the stores cashier. These are the problems I’ve been facing at your Hemet, CA store (3055 W. Florida Ave. / Hemet, CA 92545).

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362. There is no way I will ever shop at another cvs store. The people who run it have become participants of this woke filth that is destroying the USA. Thank God there are other pharmacy that will not engage in this filth!!!!!

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363. I recently switched over to CVS Pharmacy, but I am leaving because of your woke prejudiced policies demanding training in “Privilege” for your white employees. I like my meds without the politics. Besides your service is terrible. Have a nice “woke” life!

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364. You are losers. I will not visit another cvs ever. EVER

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365. I believe that my cvs pharmacy has the wrong fax number of my Doctor. How can it be fixed?

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366. I will be switching my prescription account to another pharmacy.

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367. I’ll no longer be a cvs customer.
     CVS wants to jump on the “Woke”
     wagon. Why would cvs try to shame people. Leave your under paid employees alone.

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368. Caller from this number said he was calling from CVS pharmacy He knew my name wanted to send me a blood sugar monitor and said Medicare would pay for it. Wanted my address I told him no. Said I would call CVS first and he hung up on me.He called from this # 248 499-4314. Received a call today 248 552-1220 This is a doctor’s office. I Think they are scammers.

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369. Southern & Greenfield pharmacy in mesa, az are the rudest bunch ever. Was on hold for 47 minutes so got in my car and drove diwn there. Walked in still on hold and they were standing around talking. Told them about it the pharmacist yelled he just gave 8 shots…really he is the only one that can answer the phones…what about the other 5 people hello…then another gal said you just came in here to tell us that…..SERIOUSLY are you kidding me right now. I told lil miss smart mouth J wouldn’t be coming back here ever…she told me to have a nice day. Needless to say my friends and family wont be visiting there again either bye…..Good to know CVS doesn’t need anymore customers and with those attitudes they won’t

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370. I am getting calls claiming they are from CVS with broken English wanting to send me something new to test my blood sugar and Medicare will pay for it. True or false or a scam?

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371. Where is my refund

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372. On 9/22/21, I learned the CVS pharmacy #566734, were not using my private insurance for prescriptions refills instead they were using Caremark which made my prescriptions triple.for months I have been spending outrageously amount of monies for prescriptions that would cost a fraction of that amount. I called my insurance company Blue Cross/ BlueShield CVS had not filled a prescription on my insurance plan starting March of this year.

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373. I would like to know why masks are not required in stores in Bristol county MA but are required for drive thru testing

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374. Will not be doing business with CVS locally again due to CVS support of critical race theory training. Our family believes in content of character not color of skin. We’re on the side of MLK not crt.

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375. I just reviewed my digital receipt and my 35% off a single item coupon was not applied at checkout. Today was the last day to redeem the coupon. What can be done?

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376. My CVS Credit Card I have used monthly sine l997 has been cancelled!! How can I get it reopened?

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377. Why does our local store in New Hope, PA (ZIP 18938) look and operate so poorly? Other stores are better maintained and other pharmacies fill prescriptions on time, but are farther away. When I stopped to pick up 2 prescriptions at 7:30pm on Sept 21, that I’d refilled by phone & were supposed to be ready after 12 noon on Sept 20, they had 1 filled that I hadn’t requested & didn’t need but told me I could wait for them to fill the 2 that I needed. I didn’t have time to wait. This happens regularly in this store. They don’t seem to have enough help, so orders are rarely ready when promised. When I stop 3 days after a prescription was supposed to be ready, I’ve still had to wait for them to fill it. Why? When I was frustrated and asked for a corporate office phone number, the pharmacist mumbled something dismissive. Disappointing.

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378. There is a fake “CVS” survey going around via email requesting you to answer a few questions and then you may choose from a variety of nice products and pay only the shipping cost UNTIL they have your credit card information. Then you see that you’ve been charged $39.99. The company running this is Way To Shop; 1-877-848-xxxx. No address given. I had to cancel my MC but I did get them to cancel the charge.

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379. My wife just went to CVS to pick up prescription. There were 2 ladies and I guess that was doing some sort of data entry and 4 others are just behind them walking around. No one had the time to greet their customer nor have the time to lookup and say hello and we will be with you in a minute. So my wife stood there for about 10 minutes and she finally said, hello with a shoulder crunched up because she was afraid to ask for help. When she finally did, the lady looked at with abrupt look on her face and her to “you need to give us a minute”. Mind you, she was already been standing there for 10 minutes without any sort of responses and or acknowledgement. This is our 3rd time on this pharmacy and all 3 times, we have experienced the same “No Customer Service Skills”; very unfriendly staff. Sad, I guess we can start thinking of transferring our prescription elsewhere. More bad reviews and people will start to notice. Before you know, company will be in financial trouble and staff loss and more unemployment. Just a thought.

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380. CVS Canal St Millbury sold me a Visa gift card that had been compromised prior to purchase. I paid $300 cash, then reported that it did not work and confirmed to be compromised within an hour of purchase. I had the receipt and original packaging. The 800# for visa fraud dept on the back of the card advised it would take approx 90 days to resolve and get me a refund. I said forget it! That money was for 1 of my 3 kids back to school budget. Called manager at the store I purchased it 3x. They could do nothing for me. I’m beyond upset. I started calling cvs corp office as they advised on august 17 2021. What a nightmare. Getting hung up on. No answer. On hold 5 hours one day. Put me way behind in my job and I’m still out $300. No resolution. I have all the details. Can someone. Anyone please contact me. This intone unacceptable.

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381. HELLO I WENT TO THE CVS STORE AND THE MANAGERE WAS AS NASTY AS SHE CAN BE SHE ACT AS IF I CAME IN THE STORE TO STEAL WHY CVS WE ALL NEED TO BE TREATED WITH RESPECT

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382. Do you do free PCR Covid tests in any of your Naples Fl stores

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383. just want to cancel care pass membership, closed bank account they were taking payments from.

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384. I shop at the CVS in Mokena at 19900 Lagrange Road all the time. The last few times have been very unpleasant. The manager is so unfriendly and doesn’t even say a word after asking for CVS card. He also never says thank you or anything! The girl I went to today was the same way. I usually have been going to the self serve checkout but they were both occupied with no one else in line. She was so rude and never spoke a word. I said thank you and have a nice day and nothing from her! If they don’t like their jobs they should leave! I will not go back to this store anymore.. I will go out of my way to Orland Park or Tinley Park where the staff is very friendly!

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385. I am changing my pharmacy from you to one that requires its employees to wear masks (as recommended by the CDC, per sign on your door). When I asked your employee to wear a mask, the pharmacist, who was not involved and was wearing a mask, chimed in “It’s a personal choice”. I believe that the only moral personal choice is to protect your fellow citizens and wear a mask. Is it your employee’s personal choice to harm me? Then it’s my personal choice to stop patronizing your store.

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386. I go to the cvs 50th and Indiana door number 7277 store number during the covid I was told they didn’t do walk-ins till 4:00 in the afternoon so I went to another CVS and got my vaccination and flu shot the same day in the morning they never answer the phone I was on the phone today for 36 minutes nobody answered the phone I’m trying to find out about my prescriptions that I’m out of my name is Leroy Powell and I live at 6801 19th Street lot number 599 Lubbock Texas 79407 , my email address is Leroy csi [email protected], I’ve had situations before there seems like they need a different manager if not close the store down hope to hear from you soon I’m sorry to have to send this message but if no one sends messages you don’t know how your stores are running.

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387. Question why isn’t KAREN LYNCH CEO who earn last year $11,307,916 million salary lasts year, isn’t not more involved in what’s happening in some of CVS PHARMACY treatment of their patrons/customers whom many are elderly or have some sort of health issue. Personally my wife and I including friends/ family have been loyal customers since you’re first day of opening at your Bronx AllERTON 10467, location and the atmosphere at this location is disrespectful unhealthy totally out of control an a fire hazard as the have most of the time up to 3doz people in line waiting for there medication especially with this VIRUS PANDEMIC beginning to spread again. My wife was at your location yesterday to pickup her migraine headache medication and had to wait 3HOURS
     before finally I to come and take her home and return to wait some more.
     I now feel that I have to rally and protests with a few customers in front of this location for the total disregard for the community including its LOYAL CUSTOMERS.
     Rally will be posted on social media.

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388. I use to consider the CVS to which I’ve mostly visited a #10, but that number is starting to drop fast for a couple reasons: (1.) I use to get all of my supplements BOGO. However, the switch to “BO+Pay 50% for the other” recently has gone on for a straight 4 weeks! Therefore, even though I’m fond of the staff at CVS, I now am crossing the street to get my BOGO at Walgreens. (2.) I do not like the ridiculous way the “reward” coupons are handed out now since the reward program has changed. Walgreen has a good plan for their rewards, so now I have another reason to go there. I would appreciate knowing if the new changes will be permanent.

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389. Complaint about an order

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390. Your self check out in Elwood, Indiana really is a pain. Couldn’t get it to work and the cashier couldn’t get it to work. 7 people behind me breathing down my neck is not appreciated. You definitely need to go back to the cashier, much better and faster. You can get rid of self check out.

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391. CVS location Riverside Drive Danville, VA. Drive thru is so grown up with weeds you can barley get to window. Also window at Drive thru is filthy along with inside bathroom.

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392. I’m not sure who I am writing this note to or whether it will even be read, but writing it will make me feel better. CVS is guilty of that tragic corporate desease often referred to “Sacred Cow Syndrome”, sometimes referred to by its nickname “We’ve always done it this way”.
     If I were ever to be asked at which retail store I would mostly likely expect to be on your hands and knees to shop for merchandise, my likely answer would be CVS Pharmacy. I buy vitamins and supplements from CVS on a regular basis, however, it is literally impossible to see what is on the shelves behind all of the “SALE TAGS” displayed for each item. I have mentioned this to many store associates at different locations in recent years which always falls upon deaf ears. On my most recent visit to one of your stores this past weekend, I once again found myself on my hands and knees searching for things I needed. After looking, I got up, got the store manager and had him follow me back to the supplements aisle and asked him one question…. What is on the bottom two or three rows of shelving? His response was “Vitamins and Supplements”….. I said no, what specifically is on those three shelves….. In an effort to try to assist me, he started to get down on his knees…. I stopped him and told him that I just wanted him to know what his customers are experiencing with all of the shelf tags obscuring the merchandise. He apologized, but then said that the tags are set that way as per company policy, which probably explains why I have seen this ridiculous occurrence in so many other CVS stores.
     I am 65 years old and stand 6′-2” in height, and am still able to get down on my knees to shop your stores; but I’m sure that many can’t do what I did. As the population of older individuals increases, this problem will only get worse over time and most likely, if not already, drive customers to your competition.
     Since everything seems to be on sale, maybe a few larger signs placed higher up on your gondolas indicating that “All Nature Made” or “CVS Supplements” are BOGO and on the sign just list any exceptions. From my observations and the photos I took, it doesn’t appear that list of exclusions would be very large.
     Thank you for reading this if you made it this far.
     Dennis Pelissero

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393. I just wanted to say that CVS is one of the worst companies I’ve ever been involved with in my entire life their customer support and customer care does not exist they treat their employees terrible and that’s why the customer care and customer support does not exist between me and my company I spend thousands of dollars a year with CVS on my medication‘s I’ll wait in the drive-through for 30 minutes which is Which is totally unacceptable my CVS is in Northpoint Village Hagerstown, MD 21742 I have been given medicine from other people not my medicine I have been given narcotics not by my doctor had no idea who the doctor was do you only stay in business because you’re too big to fail you are to be ashamed of yourselves

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394. I have be banded from a cvs unjustifiable
     It was probably investigated .please contact me I will explain and you can see what I’m saying is valid .I have requested for the area super to call me and it heads been weeks no call 786/70xxxx

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395. The CVS #4138, 2720 Loganville Hwy, Loganville, GA is cause for NextDoor.com neighbors to blow up! Recently I asked them to transfer an RX from another CVS, I was told they were short handed & could not do it – not at all! Last week I went to the CVS window to pick up an RX & was told they were too busy to deal with it, would I pull around & get in line again! When I did there were 7 cars in front of me! Needless to say, I left. So today I call to check on that RX and I am on hold for 15 minutes!!! Something needs to be done about that RX.

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396. Your store # 6205 located at 10490 Shelbyville Road, Louisville, KY 40223
     The pharmacy closed at 3 pm today and there was only one person in the store. I was told that many people resigned due to bad management. Only one employee was working in the entire store. This is unacceptable and I’m moving business to Walgreems. I have had several issues at that pharmacy in the past.

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397. Have tried over 1 hr 3 times staying on l8ne for 15 plus minutes no answer..CVS Tillotson Ave Muncie, IN. Trying to see if my script is called in by Dr so I can pick it up. No answer at a 24 hr store. Why???? Poor business management your automation us a complete disaster. What does it take for one to get their medicine???

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398. The CVS on Russell Pkwy/Kimberly in Warner Robins GA has gotten so bad, I’m leaving after 20+ years. Not only the front but the pharmacy. Tomorrow will be the third (yes 3rd) day since my prescription was called and in as of this text HAS STILL NOT BEEN FILLED. I have been more than patient over the years and def understand the lack of employment existing now, but this has gone on long enough. No more excuses. We are changing and so are many others we’ve talked with. ENOUGH!!!

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399. I had a problem with my prescriptions and have spent the whole day trying to speak to a live person about it, first in the 33707 branch and then the 66th. St. Store in 33709, where they just hung upon me. I find this intolerable and would appreciate a call to my cell which is 72723xxxxx. Barbara Devonish.

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400. Rude people at CVS on Main, Waynesboro 22980. Specifically person called Amanda. Conference call with Medicare Rep and myself and she could not have been more rude to him or me. We were on hold (as usual). For 20 min. Before phone was answered. 37 complaints on website for this store.

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401. CVS NEWARK CA NEVER DELIVERS AS PROMISED!!

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402. CVS Newark, CA This is the 5th or So time they have not delivered my medication. Negligent.

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403. complaint: called a mf and ordered out of store.

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404. My husband & I were recently in cvs on van ness in San Francisco & we were treated horrible by almost every single employee only one employee had not engaged in any conversation with us at all…. but the store manager, the security guard, & another male cvs employee all followed us since we arrive in the store. We are aware that the store closes at 8pm however we walked in a lot 7:45pm & was told by the security, the manager, & the other cvs employee that we could only have 5mins to shop, 2 other customers walked in a few minutes after us & they weren’t made aware of a 5 min shopping allowance! The other customers were also allowed to shop in peace whereas we were constantly followed by one of the 3 mentioned above! When I brought it to their attention the security guard said “if you guys don’t have a hidden agenda then it shouldn’t bother us….” implying that if we were upset by being harrased by them then we were automatically up to no good I’m assuming…. now I’ve dealt with profiling my entire life being native American, however this was by far the most humiliating. Upsetting, out rite shocking time when profiling was at its worst ever, & just really disturbs me that people are still getting away with treating people like this especially in San Francisco & at a very popular drug store at that! Can someone plz reach out to me on this matter because I want it to be resolved even if its a formal apology by those who are at fault! This is not rite! Thank you for your kind attention, my phone number is 510-518-xxxx

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405. Your pharmacy in New City, NY is under staffed. You can never get through on the phone and you go there and pulls are not even ready. Very poorly managed. Sick and tired of bad service.

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406. The Pharmacist at, CVS Pharmacy location:
     3420 Comino Tassajar
     Danville California, 94506
     Store# 9296
     Has been extremely RUDE over and over will not give me any time to talk or ask questions, I get put on endless holds, hung up on, rushed treated like yesterdays TRASH!!!!

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407. Hi I was unable to use a coupon that states pay only $9.99 for 3 Pepsi 12-packs it expired Sunday July 18, 2021. That us when I brought it in. A manager tried and stated that because there’s a specific sale I couldn’t use it. First of all, why would your store issue this coupon? Secondly, the current sale of Pepsi 12-pack cases for buy 2 get third one free has been the norm for close to two months. Is there any solution to this? Thank you very much.

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408. I want to complain about your closing the store in Roeland park Kansas. Where are the pharmacist going to be working. Joseph and Jennifer. They are great and I want to do business at the store they are transferred to.

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409. Tonight, Sunday July 18th, my daughter and I went to our local CVS on Cedar Road in Mullica Hill NJ. It has been my pharmacy and to go place to keep my roots up on my hair. My daughter and I went up to the cash register where the woman instead of starting with a hello said “ CVS card”, and I responded with what I always respond with my telephone number please, then my daughter asked me a question about the nails she was purchasing and the woman spoke over my daughter with “ you can put your number in on the pin pad area code first,” which is not a problem but I had to hear my daughter first if she could have waited a minute and usually with the great service I usually receive they put my phone number in for me but none the less I complied. After she rang us up, she said the total and I said I have a coupon for my hair dye, she scanned the coupon, and then to my surprise puts it down at me and says “ you have to buy two!” Not oh I apologize but the coupon is only good for a purchase of two items like you would usually hear from someone with a customer service background. As I am a mother of 5 I admit sometimes I miss read things and that was my fault but the rudeness from this woman was not at all needed. So, I had a enough of the misery this woman was portraying I simply said please cancel this transition and I will go to self service to ring myself up where I know I will have good customer service. Then she proceeded to continue telling me no you have to purchase two when I replied I don’t need to use the coupon I just need to be spoke to like a human being and she said I’m not talking to you rudely I said yes you are and I’m just going to ring myself up at this time then not surprised still be her rude self says,” please do!” About ringing myself up as if her job was a big inconvenience to her! I rang up our purchase went home and spoke with my husband who said to call the manager because that is our frequent CVS we do not want a hostile environment for our medication purchases. I called and clearly the same rude woman, Kelly, I just encountered as her demeanor on the phone is the same as in person, I requested to speak to a manger she said that is me and I was just taken back, “a manager?!” She shouldn’t even be a cashier in customer service let alone a manager, so I proceeded to ask if I could speak to anyone else or can I have the corporate number, she said to hold on and when she came back on the line said she is the only one there so again I requested for the corporate number where she then replies we do not have corporate, again taken back I questioned with CVS is no longer a corporation? She said we are but they are in Rhode Island to where I asked they do not have phones in Rhode Island? Then I guess I irritated her she comes back with they do but I do not have access to a corporate number! So I questioned again, your a manager without access to your corporate number she told be to look it up on google which I did, but then proceeds to tell me she is sorry I’m having a bad day to where I responded I am not having a bad day, I just don’t believe you should work in customer service, and I work in customer service and could not fathom speaking to customers that way, to where she responded if I work in customer service I should know how hard it is, but my response to that is I am not a difficult customer I just like being spoken to like a human being. She then proceeds to say we have the transaction on tape and we watched it, to where I responded ok what does tape have anything to do with this nothing bad happened except I don’t feel comfortable at my CVS anymore with someone like you clearly not cut out for this position and then repeated herself we have on tape and we looked at, then I responded you said your the only there who is this we looking at tape, to where again she said it’s recorded, and I just said you have me recorded going to check myself out, if you did nothing wrong why are you so obsessed with having tape on it? She hung up on me no surprise there. I do have a great shout out though to the great customer service I received in Mullica hill CVS on 322, Sam the shift manager there was so kind accommodating and welcoming for my family and I to transfer to their pharmacy! She is amazing and what a great attitude! I deal with customer complaints everyday as I work for a customer service line for ambulance transport where I deal with people on the worst of days and still smile and hopefully able to make people feel welcoming and able to speak with me. this woman was so confrontational my daughter was nervous she was gonna follow us to the car and try to hurt us that’s how she made us feel as customer! look into making CVS on Cedar Road on Mullica Hill NJ feel welcoming again! Thank you.

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410. Store at 6344 Stenton Ave. did not allow me in the store at. 6:50pm. The store hours are 8am until 7pm. I am 71 years old and perceive it may have been discriminated.

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411. I can’t stand doing business with this pharmacy

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412. cvs #9985 sepulveda westway, los angeles, ca 90045 does not answer their phone. I was on hold 10 mintues then was hung up on today Sept 17, 2021. I called back and after waiting on hold 52 minutes hung up, disgusted. I then out of frustration called their doctor’s prescribers line and was on hold for 10 minutes with no live pharmacist. So I left my contact name, phone, and brief message. The pharmacist on duty was Margie as I went there out of necessity even though very ill and also disabled. Margie was arrogant and condescening and had a bad attitude. I needed 4 meds. Margie said she did not have the Tessalon Perles that was sent in my by doctor at UCLA the day before. She also did not have my zpac which is a common, best selling antibiotic. She told me, a sick and disabled man, that I can chase around and go to other CVS stores to maybe find these meds. I don’t work for CVS. I take about $2500/month in retail price meds which is 30k/year. I also had another doctor call in a steroid for my painful rheumatoid arthritis and she insisted she did not have the med. I was polite but firm and miraculously she found and filled the methylprednisolone. I have routinely waited on hold in the past 10-30 minutes over a dozen times. On Friday I received a text message at 310-806-1434 that the Tessalon Perle and ZPak would be ready after 6pm Satuday which makes no sense as that pharmacy closes at 6pm. Right now, I am in severe pain in my right foot with a rheumatoid arthritis and can barely stand. Walking with a cane is very slow and painful. I also have a severe cough and that will not stop as I don’t have the Tessalon Perles. I have taken that med before and it works great. But I don’t have it. Margie does not deserve to be a licensed pharmacist working for CVS. She is not the only bad apple at this CVS. I have had other problems over the past 6 or 7 years with other pharmaciists. I called your HQ customer service about a year ago and was told a district manager would contct me which they did not. I used to live near your HQ in Woonsocket and routinely went to Wright’s Chicken Farm for dinner in Woonsocket. My extended family use CVS for decades and think highly of CVS. I have had problems not filling prescriptions in a timely manner where I ran out of essential meds. The fault of CVS not me. They dropped the ball. I am obviously very upset although that does not help me get my medicine for my painful rheumatoid arthritis and horrible cough and sore throat. I will contact your CEO and whoever else I need to as this is very personal. I am retired and have the time to contact whoever I need to at CVS. Daniel S Smith, P O Box 90731, Los Angeles, CA 90009 phone 310-806-xxxx email ds2xxxx @yahoo.com

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413. The CVS in Garfield called me once to see if I wanted to renew my prescription then never called .I went down there waited 10 minutes and then was told to go on another line to wait 20 more minutes all to renew a prescription I could’ve gotten over the phone if they would have called me back.

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414. I would like to buy 2 dozen packages of Cinnamon Buttons. Your website says only available in stores but none of my local CVS stores ever has them. Can I order them from you?

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415. I simply would like to know why the parking lot at 10 S Lewis in Waukegan, IL is not a priority. It is in terrible condition. I can’t but wonder if it was in an influential area what would it look like. Please show that you care by addressing this long overdue problem. I care

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416. So I’ve been going to the CVS pharmacy at 5215 Ashley phosphate North Charleston South Carolina for more than a year today the pharmaceutical refused to take my Puerto Rico driver’s license as a valid identification card he said it is not valid in the United States not only on top of that he refused to give me his name. I explained to them and several occasions that I have always used my Puerto Rico’s driver’s license at this pharmacy he said well whoever was taking that as a valid ID was doing the wrong protocol I know it’s not the first time the CVS had had problems for not taking a Puerto Rico driver’s license as a valid form of ID I would really much appreciate it if they would resolve this issue as soon as possible.

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417. My son turned 18 and I lost access to his prescription information through the CVS app. I have been appointed by the court as his guardian and conservator and have supporting paperwork. I would like to restore my access to his prescriptions either by adding to my account or by creating a new account. Please call me at 571-437-xxxx and talk me through a solution to this problem. I can provide the legal documentation issued by the court at your request

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418. Hello,

     I dropped film off at the CVS store #9614 on Broadway in Glendale, CA on 5/27/21.

     My customer receipt number is 342653 and the second number on the receipt is 9202090125589240032975.

     I have visited or called the store more than 6 times asking for updates and have, so far, only be told to wait longer. I spoke with the store manager and was only continued to be strung along with no definitive answer as to where my film is. I collect the photos on that single roll over the course of 5 years in order to use these photos in a publication about my travels. Now half of the content to this has been lost.

     I have spoken to employees, the store manager, the customer care line and even been connected with the film company who told me they have no record of the film ever being delivered. The film company had requested a tracking number from the store as they should receive this when shipping out film with UPS but, according to the film processing company, the store manager had told them he did not have a tracking number.

     This is a pretty crushing blow to my hopeful writing project and something that can never be replaced. Every time I hope for help I am redirected.

     I just want my film roll back or the photos I have entrusted to CVS to handle.

     Please help me with this situation.

     Jon Sharratt
     818-967-xxxx

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419. The CVS pharmacy where my family & I fill our prescriptions, needs immediate managerial assistance; before a harmful mistake is made. It is located in Towson, MD at 1000 Taylor Avenue; phone number 410-828-0708.

     Twice within the past 2 months my thyroid prescription was filled wrong. The dosage was increased by my physician 2 months ago. The first time after the dosage increase, the prescription was correct. Since then, the pharmacist, or whomever, fills the prescription based on the former dosage & former instructions.

     I called CVS pharmacy the first time it happened. This time I’m reporting the mistake to management. I conferred with my physician to be certain the lower dosage I received from CVS was wrong.

     As of May, my dosage is one 50 mg. tablet in the morning. I received, from CVS pharmacy, on 2 occasions 25 mg. tablets with instructions to take one daily.

     This is the most recent mistake, not the only mistake. A few weeks ago, I received a bottle of tablets with NO label to identify the medication, nor instructions or warnings. Because I’ve taken that particular medicine for a number of years, I was reasonably sure what it was & how to take it. My husband researched it on the internet & confirmed the pills were those prescribed for me.

     I won’t continue with the errors my daughter & my husband experienced, because I believe the point is clear. Competent, experienced pharmacy management is imperative.

     At this time, we’re considering transferring our business to the Walgreens across from CVS. We’d prefer to stay with CVS, if improved service is forthcoming.

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420. Hello I wanted to report a claim against a coworker and a manager that’s been going on with an inappropriate relationship. I have screen shots and screen recordings of proof for the conversations. I just wasn’t sure how to handle this

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421. The Edgewater CVS is your worst store .
     They do not answer the phone and take weeks to fill prescriptions. I am.moving my prescriptions to Walgreens even if the costs are higher. Prescriptions have been in process for several days.

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422. Nasty pharmacist is stonewalling my pain meds. O Only person waiting. Said would be an hour has been 1 and a half. Every other pharmacist has ready for me 1st ting am. This lady new. Have been customer 7 10 years and have this medication monthly

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423. I don’t understand why it takes hours to fill a prescription it is ridiculous and something needs to be done I’m not talking an hour to fill them imtalking between 3 and 6 hours everytime I go to pick one up

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424. Why does the Howell Nj cvs store not have the pain medication fir a few days??? This is it fair to the customer who is in pain . The lack of this medication has occurred numerous times at this location. It us my boyfriend who has not received his pain medication at the Howell Nj location on Route 9

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425. I am a customer at the CVS pharmacy in Howell NJ. I was involved in a serious accident and I am taking pain medication. Tonight for the third time this CVS did not have my medication They are telling me that it may be a few day. So I get to suffer in pain because they cant order there stock in a timely fashion. I was told by the pharmacy that its not there fault well it not my fault either and this unacceptable. Your customers are being left to suffer do to their incompetence. Thank you for your time. Wendell Paul 732-642-xxxx

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426. The Redlands Mall CVS is terrible

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427. I have a complain to your manager in pharmacy here in Hwy 301, she diesn’t know how to trait customer and she is rude. So I just let my doctor to send in Publix and I ask her that I am Florida Blue Medicare PPO and I have United care for my employer in Lowe!s so hw come I just activate last Friday and my Doctor doesn’t this insurance coz went 8 of July abd I just activate Friday that is July 9 but she ud still insist that in her system on file is United Heakth Care

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428. Store # 05322 9608 Jefferson hwy Baton Rouge la Store Manager Lawrence Roberson I went into the store to make a purchase and kids 6 and 3l2 had ask to use restroom was told due to covid kids couldn’t use the restroom but you can take my money I am good enough to enter the store without a mask because it’s been lifted but I am not good enough or my kids to use the restroom we are disease at this point I would love to speak to someone concerning this matter I was offered to go to the stores next door instead of there’s kids were so pushed they used it in themselves this is sick 225 284 xxxx is my number email cotymilxxxx @gmail.com

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429. CVS Store 1277 – Employee Leo

     My name is Yenicel Padron. I apologize to email you directly, but I had and issue in one of the CVS store today and I believe it was beyond unprofessional and unfair. I processed a return through Overstock and I received UPS Label to drop the item at one of your stores. When I got there I was asked to make the line and then an associate called Leo approached me and told me, that I could not drop the item there, because he did not have enough space in the store for the item. When I told him that I understood the situation, but that I was traveling outside of the US and that I need it to drop the item, he snapped me saying that he was not able to received the item and that he could not do anything to help. Now, I wonder if CVS had a contract/arrangement with UPS Access shouldn’t space to accommodate the merchandise be available? On top of that, I got mistreated by Leo, who did not only snapped at me, but also told me that he did not have anything else to discuss with me and walked away. The most ironic of all is that, I drove to the next nearest CVS Store and I was perfectly able to drop the Item with no issues. Leo’s attitude was beyond rude, disrespectful, and unfair. I wouldn’t take the time to write this email if I thought other wise. I have proof of everything I am stating on this email, and you can check the cameras in the store. I live a block away from this store. Attached is a photo of the item, the drop off location provided by Overstock, and the return label. I can provide with any additional information, if need it. I also, have proof of my traveling arrangements. I hope you can help me, and understand the overall situation. Please feel free to contact me.

     Thank you,

     Yenicel Padron

     786-597-xxxx

     fromtheheartthexxxxxx @gmail.com

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430. The wait at drive-thru is ridiculous. I wait half an hour to pick up a prescription. Perhaps, a person works window only.

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431. Store 1047 Bradenton FL, waited in line outside for my turn to be told use next drive up, your sign clearly says both lane, very nasty people.

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432. I don’t know why I have a hard time getting my Crestor 40 from my local pharmacy. The telephone response states it is ready. The store does not have it. They say come back tomorrow after 3. I have 4 heart medications I find it difficult to go back and forth to the store

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433. CVS in Groton, Connecticut. Rude Demeanor and. Disrespectful being towards me and my insurance company

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434. Please don’t print my complaint as it might sound racially motivated but is not. I just want to understand what the pharmacist is saying

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435. On sat 10 July I called ur cvs store in the target store on Mathews parkway Mathews nc. As I was talking to ur pharmacist she started asking me questions. I believe her to be a young black women. As the conversation went on I could not understand what she was saying as she used black language. She talked very softly with the black accent. Please ask ur staff to speak loudly and use proper English with no accent. I am a 72 yo disabled veteran who is hearing impaired from big guns going off around me. Thank u for ur attention in this matter

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436. The amount of trash in the parking lot is absolutely horrible. They removed the trash can from out front and now it is behind the building overflowing and blowing all over the place.

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437. I was in the store around 5:45- 6 o’clock on yesterday evening at the corner of 59/Tidwell, Houston Texas.. I was standing in line for several minutes while these other two ladies are allowed to monopolize the registers by ringing up multiple items with coupons from the store and from newspaper. This is while other customers are waiting and complaining about the wait-time. Customers after me put their selections back and left the store. This so-called manager is catering to them as well, as the registers jammed. but before that even happened I was already in line waiting while he’s playing with boxes behind the counter. Never once acknowledging me or asking if I needed help . He just passed me up to go over and padded down the female pharmacist in front of the store while more customers are lining up to see the lack of dignity and respect given to that employee. She is being padded down directly in the store entryway. This was uncalled for. I know these self-sev Registers are in place there for that purpose.

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438. As long as you give money to elected officials that have supported the downfall of democracy and an active attack on our capitol I will not shop at CVS. My money will not go to those who use it to tear this country apart. Cut these traitors off from the trough of money you feed to them, make them accountable for their actions in the only language they understand, money. Until you do what’s right I’ll drive 10 miles out of my way to shop at one of your competitors.

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439. FYI – I witnessed 3 African Americans literally walk out the front door – alarm went off- front of store clerk didn’t care 7/8/2021 – store at 1339 S dairy Ashford 7:11PM was my check out time.

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440. I want to get a shingles vaccine at my local cvs at first capitol dr st charles mo

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441. Do NOT get your travel COVID test done at CVS. It’s been beyond 72 hours and no one has any idea where my test is or when the results won’t useless results will be available

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442. CVS, Keene, NH, has not be responsive when the Vermont AGO contacted them several times about refunding Best Buy gift cards that were purchased at CVS and NOT redeemed by scammers on April 8th. The funds, $1000.00, have been frozen by Best Buy. I have called the corporate number many times and I on hold for more than half an hour. Can you please help me?

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443. Do you not like that you’ve taken cashiers off the front desk and put in an automated system don’t shop at Walmart because of that issue sure hope y’all are planning on doing this all the time I will quit coming to CVS

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444. Double charge for a gift card $50.00 + $50.00 your clerk made this mistake.manger can’t help Harleysville store 215-721-1050 reported it to main office said it would take 7 to 10 days for a refund.now it has been 2 weeks and they say it is under investigation for another 3 to 4 weeks.it has been very clear about the mistake your clerk made.I have all of the receipts for this double billing all on one gift card number.

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445. I live in Little River SC. There are 2 CVS stores in my town. It is now 5:30pm. I have been calling both stores since 300pm. Nobody answers the phones at either store. I also tried calling the corporate office and since I did not know the name of anybody there my call would not get transferred. I just have 1 very simple question. Does my local store sell 2 wheeled walkers? It should not take 2 and a half hours to find out. In fact I still don’t know because nobody answers the phone. One hour is not an acceptable wait time. They still did not answer after the hour so I called the other store with the same result. This is a disgrace. Lousy service and nobody to complain to about it.

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446. The CVS, Chester, Va. 804-796-xxxx store 1798 is the worst place and people I have ever dealt with. Weather you go to store or call no one wants to help you. My inside joke is if I ever hit the lottery I am going to buy that CVS and close it down.

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447. CVS new store 18081 Preston Rd. Dallas TX, 75252, needs more staff urgently. There is only one person dealing with everything at any given time. you can tell they are stressed out, rushed and therefore dealing with them is not a good experience. They seem out of breath. I miss my old pharmacy on Campbell and Hillcrest, they have various staff members. Seems like another world. If you don’t do something about it I will be forced to go back to my old pharmacy, thought this one is closer to me. Just add more staff. Saving money in staff will not benefit you if you loose your customers after all the investment you ve done for this new store. thank you very much for considering this.

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448. I have been trying to get my medication starting 06/ 18 / 2021, I would like to know what is the problem.

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449. You have 2 very good pharmacists in Apalachicola, Fl but they have no help (clerks). They alone have to man the pharmacy full time. You only have 1 on duty at a time. It is impossible to reach them by phone for refills. I know they are doing the best they can but I can not get service and must need to seriously consider moving my business to the other pharmacy in Apalachicola.

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450. The CVS store on Bay S in Capitola is a mess. I’ve shopped there for years and never seen such a mess. Shelves empty not restocked. Stuff everywhere.
     No help. Make manager or very pleasant.
     Pharmacy is fine , bu rest of store in need of a lot of help. Always different clerks. No one stays long. Please help. It needs it.

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451. Poor service at Fairhope al store

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452. No one in your company can tell me where a medicine was manufactured specifically. The answer was China or India. No one can give me the actual information I requested. I would assume that if you looked on the large bottle the meds came it, it would tell you. 2 people hung up on me because they couldn’t answer the question and the person at 401-765-1500 just transferred me back to the people who could not help me and hung up on me. Where is Valsartan manufactured? Easy question that I can’t get answered. My CVS pharmacy is located in Quincy, Ma at Quincy Shore Dr & East Squantum Street. The pharmacy was very nice, but your Customer Service Reps was useless

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453. Very RUDE manager Ashley at Gaffney SC location. She was very unprofessional and non caring to explain why I didnt get my ECB. She was not knowledgeable at all and so very rude. I hope you will find better ppl to manage the only cvs we have in Gaffney or I will go to other places.

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454. After being told I could pick up my long acting pain medication at 1 am the pharmacist chastised me stating I could not pick up my meds until 8 am. Why am I the only type customer that has to wait until 8 am? Why are you open 24 hrs? I beleive this is discrimination against chronic condition customers as just as she said maintenance pain meds will not be filled until 8 am. Note not other customers were waiting. There were two of them in the pharmacy yet after calling and being told I could pick it up at 1 am I’m verbally chastised and sent back home. Care at its finest!

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455. The website CVS order:
     offers free prize if I complete form. Is this from CVS or is it fraud VIA CVS? Please let me know the answer – I fink no phone number to call. This is the third time that I got the offer.

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456. The CVS Pharmacy in Uniontown , PA is in deplorable condition. The weeds are high, terribly dark at night, the column that holds the roof up by the front door is falling apart with dry rot . I pick up 90 day prescriptions and there has been at milk jug of some kind of liquid laying in the parking lot for 6 months . Very disappointed about the conditions of the area. We are a small town, trying to clean up and you have a large business not taking care of their property!!!! Please clean up your business. Our town deserves it!!

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457. I don’t mind stores that include self checkout machines. I will not, however, stay with any company that forces me to do their work for them. I expect customer service for my money not self service. Unless of course CVS is going to drastically cut prices. I have already stopped going to Walmart and will change pharmacies if necessary. I’m offended that billion dollar companies would cut customer service. BS

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458. No one answering the phone on hold for; 30mins, 46mins 20mins this location #2175 is worse CVS location in Atlanta, GA

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459. I have called about two rewards that they told me they would renew for me. One was for $3. Another was for $4. It has not shown up on my card.

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460. We had a horrible experience pickup at the Quince Location in Memphis ,TN.The customer service was absolutely horrible.

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461. The last week of june i called cvs pharmacy to speak with someone in the pharmacy. Three days in a row i was on hold over 20 min. I finally had to make a trip to the pharmacy to finally speak to a pharmacy employee. It sounded like someone was picking up and putting me back on hold several times during 20 min hold time.

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462. This is really a two part complaint.
     I’ve been a customer of CVS Pharmacy, Mohegan Lake, NY store for years, however I am ready to change to a competitor unless I see changes made fast. The service has been going downhill for years, the customer base has increased significantly, but the staffing has not. The staff is under immense pressure and is unable to keep up, but they don’t seem to hire accordingly.
     There are continuing errors in the massage system which notifies me that a prescription is ready, however its’ not, when I get there. They blame the computer.
     Then the increasingly complex phone system, with endless prompts, repeating COVID 19 messages at consecutive prompts, some telling me that I would get faster service at the web site. Not so, they just want me off the phone hold. Then the forever message that ” due to COVID 19 or whatever, or exceptionally high call volume, your wait time may be longer than expected”. Is there ever a normal call volume time? Why is it always exceptionally high? You’d think someone would wake up and hire accordingly. No? Just making a call to find out if and when my prescription will be ready is a 15 minute ordeal, if I get through, that is. Used to be immediate, one-two, done.
     Another silly thing: at the drive-up window, a message comes on ” if you dropping off a prescription, be sure the name, phone number is clearly readable”. How many years does that go back? When’s the last time someone brought a written prescription?
     The frustrated pharmacy manager now blames the delay in filling orders on a new computer system that was forced on them and causing the back-up and incorrect messages. You’d think that this should have been tested and be an improvement rather than a hindrance.

     My second complaint. Not with a specific store, but CVS customer service itself. I tried to complain via phone to CVS Customer Service. After a lengthy wait and prompts and ” Due to exceptionally……” I finally spoke to a young lady who first needed to get all my info, which seemed way overkill, before asking my why i was even calling. And sure enough, after I spilled my beans, she said she’d switch me to the complaint department. OH NO. Another wait. Sure enough, after 15 minutes of listening to the music I hung up, frustrated as before. they don’t even have enough people to handle the complaints? Wonder why?
     What is going on, CVS? The ” Due to exceptionally high call volume” is getting old, everyone is using it and it’s stale and it only reflects badly on the company for not dealing with the problems properly, by hiring accordingly.
     Here’s the difference between a good company and a poorly run one: The properly run company takes advantage of opportunities and hires as needed and looks at the long haul. They never let their internal problems trickle down and impair customer service.
     The poorly run company misses opportunities, passes their problems on to the customers, by providing poor service, lengthy phone waits, blaming circumstances, computers, whatever. and looks to short term profits.
     Sorry to see you chose the latter.

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463. I moved here from middletown and changed pharmacy in Hillsboro they have been terrible to deal with do not have any meds I need for days I have to call to see if there done there have no companion or sepathy .I need to find a drug store closer but do not think this one is it.

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464. I am horrified of the homeless encampments in front of your store at 10945 Victory Blvd North Hollywood CA 91606!! The filth of urine and feces dangers us all you can’t walk on the sidewalk and I would think having this in front of your store would bother you! Everyone is so fearful of Covid but allow this to continue spreading far more diseases!!! I’ve taken photos and sent to our Mayor but nothing happens it just gets bigger every day! Shameful

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465. Waco is booming and you’re stores are not here. Mayor is being copied. The exterIor of your store at valley mills rd and new rd in Waco needs major attention. Landscaping, trees need trimmed, parking lot needs restripped, your sign is ugly and faded. Trash needs picked up. Landscaper needs to be in a regular schedule. Windows need cleaned, pressure washing the outside is needed. Other cvs stores in Waco also need attention. Whoever is in charge of this Waco store and others here, is not doing their job. Looks very trashy . Step up to the plate.

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466. A extra bucks $5.00 rewards for ExtraCare Card #4986 00266339306766, coupon# 324083 was not usable, as there was no UPC # or code or expiration date on the coupon. This was a let down at NOT BEING ABLE TO USE THAT COUPON due to a machine malfunction, not MINE!

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467. Our office is within walk distance to the CVS here in Albany, Georgia on Meredyth and Westover Blvd. I am so shocked that a national business such as CVS would allow the exterior of their business to look like it does. The grass is let go and the curb is NEVER edge so that it has a cared for appearance. Also the parking lot and interior is the store is not very appealing. My husband said last night that he wasn’t ever going back to this store. I agree with him. I am hopeful that someone will look into this store and resolve these issues. We are in the real estate business and tour people and try to impress them with our community. An embarrassment!

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468. What is embarrassed with my in-laws being accused of something that I already paid for security push me

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469. I am getting repeat auto calls regarding pick up for prescriptions. Because of very poor customer service in the pharmacy dept. I have purposely STOPPED association with this particular store: CVS on 53rd & Broadway Streets in Gary, Indiana. I need them to take my number out of their system. I will not do business with this store. The number is 219-210-xxxx

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470. Dear Mr. Merlo,

     Our family planned a trip to Hawaii months ago. A lot of money has been spent to go on this family trip. All of my family members took their Covid 19 tests according to the guidelines and they all received their results on Saturday with the exception of me, the mother.

     I was on the phone all day today, on Sunday checking for my results. I went into the CVS location where I took the test and they provided me with a phone number but no help (CVS, 16 Third Street, Chula Vista CA).

     After multiple calls and texts for results, I finally got through 2 times and my results were supposedly “expedited.” I called again an hour later and the minute clinic office was closed and I did not get my test results.

     If someone had been honest with me and told me that my test was never processed or that I would not get my results in time, I could have gone to a rapid result test center immediately. But, nobody from CVS provided me with the correct information.

     My plane leaves tomorrow morning at 9:00 am and I do not have my results. Thousands of dollars will be lost because the Minute Clinic did not process my test.

     Is there ANYTHING that you can do to help me so that I can make my flight tomorrow morning at 9:00 am from San Diego, CA?

     Patricia Marroquin
     Chula Vista, CA
     619-318-xxxx

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471. A lot of us have noticed that hours have declined since you took over as ceo, and it appears that the board has decided to screw over customers, pharmacists, and technicians. HIRE the people you need to actually staff each operation. And don’t tell us to use mail order! CVS mail-order is wrong more than right!

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472. I have been using your CVS unscented pantiliners for years. My last order has been very disappointing. The product is much thinner and less absorbant. It is obvious you have cut back on quality! I will be seeking another brand.

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473. I am trying to write a commendation to national headquarters for an employee who was of valuable assistance to me and am unable to find an email address for which to do so.

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474. I am very concerned with the quality of service in the pharmacy department of our local CVS. Until recently we were happy to travel further, passing two Walgreen stores, just to bring our business to this well run, customer friendly store. However, in the last several months we have seen a dramatic change in the level of customer service in the pharmacy department. Personnel seem much happier to work behind the counter filling prescriptions than helping customers standing in line. I realize that the prescriptions need to be filled but the store doesn’t make any money unless those prescriptions are paid for. While customers waited in line one employee stood idle at the drive-thru line waiting for someone to drive up.
     I am not just complaining about the poor customer service at the checkout. One customer in line was told that they did not have enough of her medication to fill the entire script, she would have to travel to the next town to pick it up today. Apparently, this was a script that she has used for years. She ended up transferring her script to Walgreens.
     In days past, the script would be ordered ahead of time and the customer would be sent a text that the prescription was ready to be picked up. On occasion, when faced with the same issue, our pharmacist would offer the one or two pills they had and delete them from the bottle when the medication came in.
     I know that I sound like a bitter, complaining old person but I do not normally enter complaints. I am just so disappointed in the management of this store. What happened to the friendly smiles and helpful service?

     I thank you for your time and consideration. I will wait for your reply before I too move my scripts to Walgreens.

     Most Sincerely,
     Teri Stephenson

     Store #3370
     3959 S. Suncoast Blvd.
     Homosassa, FL 34448

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475. CVS Store 1196 Philadelphia, Pa:

     After employee of store readied eBay cards for my purchase, Trevino Riley canceled the purchase and this was after I showed IS and the contractual agreement ( way beyond Id necessary) saying C S’S AGREEMENT WITH Wbay isn’t valid for my purchase. He proceeded to question me about the purchase plan and even so, made the employees take off cover of product ke t as well as me handing info over, only to get his co
     Euppance of having out us both put. Two minutes before he buys something or has her do something g in the checkout line. So he exposed possible redemptive code on the eBay cards while making ebay cards moot as well. Don’t think I’ll be back for this grandstanding on your problem “managers:

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476. i took an online survey and picked the Dyson Vac for my gift on June 1st, have not heard anything or recieved my gift yet shipping charges were taken from my credit card of 39.99. Why have’nt I recieved anything?????

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477. Just got a text saying cvs is paying 450 dollars to participate in a evaluation project. Signed by Mike Henry. HR.

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478. I have a rain check for a vitamin D 5000 units 180 softgels it was for buy one get one free the price was $30.49 since I’ve had this rain check since January 19 of 2020 and no store has it I would likea bottle Ora refund

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479. Why are you double charging me for a prescription I already paid for? I have everything set up to be taken out of my HSA ACCOUNT. I had to pay out of pocket from my bank account for this medication, when it is clearly to be covered by my HSA account. And telling me that since it’s been a certain amount of days that it can’t be taken out of my HSA account, which is a complete lie. I may seek to take legal action against your company is this matter is not resolved.

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480. Why is it when I call cvs in Newport, Tennessee(store # 7246 i have to stay on hold from 15 to 30 minutes before someone answers. This is unacceptable, if it was once in awhile it would be different, but it is everytime you call.

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481. Hello Good Day
     My name is Johnniemae Stokes I had my first Covid-19 vaccine on 5/24/21 at CVS 6053 located at 2045 Forest Ave Staten Island NY 10303. I had my second vaccine at the same location on 6/14/21 and on 6/21/21 I received a phone call from CVS Health number 401-770-8700 and the person stated that I had received my first vaccine from a batch of Pfizer vaccine(ER8729) that was stored improperly at incorrect temperature. The person stated that I had to receive my first dose of vaccine all over again when I got my first shot I had pain and swelling in my arm I had fever chills and I felt very fatigued and couldn’t keep down food for over a week and the fatigue still hasn’t gone away and now to be told I have to take another dose of vaccine due to no fault of my own. I have been an CVS extra care member for years I have also been a loyal CVS customer and pharmacy customer I get my medication there it is my and my family and friends choice. I feel that due to the circumstances I should be compensated some how by CVS for my inconvenience and undue pain and suffering since I have to now take the first dose of vaccine over again. I don’t feel the need to contact the news or a lawyer because things happen but I don’t feel that my inconvenience should be overlooked and dismissed by CVS as none important any assistance you can give me in this matter would be greatly appreciated
     If you need anymore information I can be reached at 347-286-xxxx.

     Thank you

     Johnniemae Stokes

     Sent from my iPhone

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482. Hello Larry,

     I am a long time customer at CVS, over 20 years and am in the stores multiple times a week. I shop pretty much exclusively at CVS for drug store needs unless convenience does not allow or I can’t find what I’m looking for. I have seen the same pharmacist at one of the stores I go to for years and hadn’t seen her lately. Yesterday I went in to one of the locations to pick up a few items and inquired at the pharmacy why they were closing early now and why I had noticed changes lately (some things not as good as previously). I found out that apparently CVS hasn’t been treating their pharmacists well. Some quitting, right now not enough to cover hours and some working 7 days a week to cover even shortened hours. This was very disturbing to me and explained why I had noticed a change in service lately. For these workers who are on their feet all day long to be feeling that they are not treated fairly is very unfortunate and made me consider switching to a competitor. I like CVS and hope the company rectifies this situation because it is not only effecting the customer service but I’m sure the employee morale. I just thought I’d share because I am a business owner and believe customer feedback is very valuable to the success of any company.

     Thank you,
     Kim Saba

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483. The pharmacist at the CVS Chardonnay Road is very nasty and I’m forced to change pharmacies. I was in hold for 50 minutes. I went in for the vaccine he told me 10 mins. I waited 50 then I left. Went in the next day and the pharmacist that’s usually there came right out. This guy is white caucian. He is terrible. I would like a response.

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484. Completely rude an incompetent pharmacy staff. My son went up for a meningitis immunization to register for college, and they gave home ZERO paperwork and provided no receipt. I sent him back up there to get it and the pharmacist – Andrew Tindall was rude and condescending about their own failure to provide him with documentation or a reciept. I stopped usingthisnlovatioj for my prespecriptions years ago because of rude staff and extremely long wait times for prescriptions to be filled. I would NEVER recommend CVS for anything in the future if this is business as usual for you company. I couldn’t more disappointed in the behavior of these so called professionals towards an 18yr old kid. They should be ashamed of their rude and asinine behavior.
     The store # 05877
     The RX # 1855884 00
     Patient- Aaron Langford

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485. Your pharmacist in Jacksonville Florida corner of Touchdown and Southside should be fired. If you want the whole story you can contact me. CVS is a true disappointment!

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486. I can never get the people at Henry Street CVS in Hempstead, NY so i am unable to check on status of my prescriptions. I once called there and placed the phone down, took a shower, dressed, had something to eat and then drove to the pharmacy with the phone still on hold for over an hour. There were barely anyone in the store, so it was not busy. I am on the phone on hold as I type this… Do CVS thinks their customers don’t matter????

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487. FOR MANY YEARS, CVS ALWAYS SOLD THE CLUBMAN POWDER IN THE GREEN PLASTIC CONTAINERS.
     I’VE BEEN TO FIVE CVS STORES ON L.I., N.Y., AND NONE STOCK THIS SUPERB PRODUCT ANYMORE. (IT SHOULD BE NOTED THAT THEY DO HAVE THE CLUBMAN AFTERSHAVE LOTION.) DO YOU INTEND TO RESTOCK YOUR STORES WITH THE CLUBMAN POWDER?

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488. Wondering why my coupons have stopped coming. It was a big savings for me, especially now that prices for everything have increased so much. TY

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489. I’m complaining about the aggressive and unprofessional behavior of a gentleman / floor manager at the CVS located at 1688 Westchester, Bronx , NY 10472 . It happened today Saturday June 19th 2021 around 8:30 pm . He kept coming at me in a rude manner and I had to deflect his aggressiveness . He needs to be checked and talked to , to avoid having situation that are not welcomed in no business place . He was behaving like he was looking for confrontation.
     His description: young African American male . You can find his name by checking the crew of that afternoon shift . If not I can provide more details when contacted.

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490. I told you. Every time I go in that store and gets worse and worse a list time I was stopped in her off because my purse was okay to stay in the red flags and it says that because my purse was open and I didn’t have everything just tell me how many women walk around the grocery store and everything like everything closed in their purse I thought you already had that one year of college oh I tell you that her to use a little bit of course on customer service because they say I will never walk into a CVS I guess I am upset to go and embarrass me because my face is breaking out them a day is going to be something when I walk in front of your store yesterday outside and waited with my groceries out to put you down and go over 30 minutes Watch 2 minutes or so I can be called a pretty spot in here and they don’t do anything about taking me out either

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491. Hello, unfortunately I had a real bad experience at the cvs store located at curryford rd and golden rd, the manager was rudely and e misinformed by a employee who apparently was having a bad day, the lady after I explain her that the ladocaine cream, It’s never pay by my insurance, she was insistence on doing thru the insurance, I told her that she was wrong on doing it like that, the I always pay the cream, she cursed me out and walked away from me, so. I told her ( if you have a bad day I am not responsible for that) so, she insulting me again, and then I cursed out too, I can not longer need to be listen to this, because I have no said nothing to deserve it, she went to the manager and the manager told me, don’t cursed mine employees, I told him that she was the one with actitud and cursed me out first, well he don’t care and throw me out of the store, for no reason, and not respect toward me as a dialysis patient, Cvs has a policy, to protect their customers, so, I need that protection, I recognize that I also cursed her out, but was because she did it first and I was mad at her and him to because the manager supposed have to look out for customer too, he did not followed up any procedures to find out what happened, he just took her side and me no longer can come in to the store, after I been coming for about 12 years faithfully, .

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492. I am writing today because I am very dissatisfied with the customer service offered on cvs of 48000 Biscayne boulevard, Miami.
     I wanted to purchase some body lotion and the items were locked. There is a bottom to call for help so they can unlock and you can get the item.
     I pressed the bottom more than 5 times and when I went to ask the girl in the registered she says that there were only two people working in the whole store and that she can’t help me.
     I left the store very disappointed for the service I received.
     I am a loyal customer and is unacceptable that if an item is locked no one can come and get it for you.
     The worse in the way that the girl answered to me in a very impolite and rud manner.

     Reply

493. I am a hydrocodone patient. My CVS at University Dr. in Burlington NC has problems refilling my scrip about every month and today I had to ask my Doctor to call it in to Walgreens per CVS and it is a great inconvenience to my Doctor, Walgreens, and myself. How can this product mis-management be resolved?

     Reply

494. The CVS IN delran Nj is a disgrace. I have been there numerous times for med drive thru shortest wait has been one half hour with 3 cars
     When you call to refill a rx they don’t tell you you need a new script. I have been with this cvs for 3 years and I am transferring my scripts somewhere else.

     Thank you,
     Monica Saxon
     267784xxxx

     Reply

495. The cvs pharmacies in crofton md and others also edgewater are at a major crisis point.specifically crofton md has closed its drive thru services and i was told by the pharmacist last night at aprox 730pm that he may have to close the pharmacy period.. due to no staff.. i had to go to a competitor because i have been waiting for 3 days for my rx meds to come in..this is a disgrace and a major health crisis not just for me but for all your faithful customers. The store in general is a hot mess littered dirty pharmacy even worse. No wonder ur pharmacists are quitting..where is the support,? Go see for yourself unannounced do a visit it is time for media exposure for this horrible and unprofessional management of store and specifically pharmacy ..it is at a emergency level..do u know how many people in crofton depend on this local pharmacy ? Get more staff quickly go look at the disaster that is now at crofton and edgewater cvs..do something

     This must be addressed immediately..!! We need our medications..shameful when a pharmacists tells u to go elsewhere..it is bad..please respond . I will await ur response..

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496. I have spent the past 2 years filling out your surveys explaining the major problems that are being caused by your computer system only to find out you send the complaints directly to the pharmacy. This is a corporate issue and needs to be corrected there. Let me back up, the CVS system constantly orders refills for prescriptions that are often one time use scripts or maybe a script that you tried and you couldn’t take because of side effects, etc. I do not have anything on auto-renewal and I put everything I’m not taking in archive, but this continues to happen. Just this week you called my sons pediatrician and asked for the wrong dosing of a medicine causing a big deal between myself and his doctor for he thought I lowered his dose, when I didn’t even request the refill. If my son started to take a lower dose of this medicine without me knowing there is a possibility he could have killed himself from the lower dose. This is not a minor issue! It is effecting people’s lives. When are you going to listen to your customers and take a look at your main system? Whoever programed it had no knowledge of drugs or their usage for if they did, then the system would not keep trying to renew antibiotics that were obviously prescribed for an illness. I have Aetna so I have no choice as to where I get my scripts filled or trust me I would have switched a year ago. Wake up and fix this already before you have more than complaints on your hand.

     Reply

497. Spider bite century location

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498. I visited the CVS located at 8302 Liberty Rd, Windsor Mills, Md. on 6/16/21. I was very disappointed in the lack of cleanliness of the store. The carpet tiles on the floor were dirty and had very visible stains on them. The seats or chairs designated for customers to sit on for the Covid shots were torn and the cotton was protruding on the seats. I consider it a disgrace for a drug store to look like this.I am considering taking my business to a clean pharmacy. Thanks for your attention in this concern of mine.

     Reply

499. I’ve been using CVS Pharmacy for years. I don’t understand why there’s always a line. After going to the Buffalo Grove, IL twice I was told they don’t have my prescription. I called my doctor and they said yes they do have it. So I had to go back a third time and there was a vehicle at the window for 15-20 minutes! You’d think they ask him to pull up? So I went to work 2nd day in a row feeling awful and it’s not my fault. Walgreens has to be better.

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500. I have been a CVS customer for many years and have been happy. This visit / prescription refill experience is the worst I have ever been involved in. The 9 prescription refills were requested on 5/12/2021 via the web. I never received a notification of the prescriptions being ready for pickup. On 5/15/21 I checked the web and all were in “In Process” status, why after 4 days they were not filled.

     I called the pharmacy on 5/15/21 5 times and every time was into the queue with continuous advertising statements, which by itself is annoying. No one was answering the phone for over 5 hours.

     I went to the store and found total crisis. The service line was 5 deep and the every minute recording was saying “10 phone calls” and no one was picking up the phone and the number grew. I walked out and came back about 5 at night.

     The pharmacist was available and I explained the situation above. He said indeed the prescriptions were not ready. When I inquired why he said I don’t have enough people to do what we have to do, this is unacceptable for prescription filling! Again the recording was notifying of many calls waiting on the phone and no one answering. Is this really how to run a pharmacy??

     He said I could wait or come back tomorrow for the 9 prescriptions. At 8 last night I got a text message that my order was available. I went in today and picked up the order. The message was playing continuously about the large number of phone calls waiting with nobody answering them……..UNBELIEVEABLE!

     CVS Pope Avenue Hilton Head has totally fallen apart. I am amazed that you are still in business. I am also going to contact the State Pharmacy licensing organization as, in my opinion, this is just totally unacceptable and dangerous environment.

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501. CVS made it as difficult as possible to get out of being charged $5/month for the extra care which we never wanted but were pressured into taking by the salesperson at the store.

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502. I would like to make a complaint concerning how CVS 6400 Iron Bridge Road, North Chesterfield. I had my prescriptions transferred from Walmart Pharmacy to CVS because it was closer to where I moved to. I have to call CVS each time I need delivery. I have a torn menicus at age 61 and am facing surgery @ the end of the month. Not the first time; CVS has dropped the ball on their customers. I called on Friday June 11 2021 to confirm my medications for delivery. They had in fact; not been sent out. The “Young” lady on the phone said she apologizes for the inconvenience and she assured me that it would go out first thing Saturday morning (6/12/2021). Today is June 15, 2021 and I;Me had to call again. Hold times are 11-12 minutes. You don’t a choice to hold on. When the phone is answered immediately….”PLEASE HOLD” or “CAN I PUT YOU ON HOLD” and NEVER wait for a response for yes or no. Currently, I don’t have the medicines I need to feel better and I have been out since Sunday 6/13/2021. I don’t drive and frankly can’t with a swollen and painful right knee. I will be contacting Corporate Team of:David M. Denton-Executive Vice President & Chief Operating Officer, CVS , Katie Durant- Senior Director, CVS, Mr. Larry J. Merlo- CEO, and Kevin Hourican- Executive Vice President, CVS Health and President, CVS Pharmacy.

     Reply

503. I have 2 rewards that I let expire one day late. The person I spoke to did not recognize it to be valid. I was on the phone for an unusually long time explaining the situation and he told me he would get another person to help which he did not do Can you lease help? Thank you.

     Reply

504. I’m a Specialty Pharmacy client. I recently had an issues get a medication shipped from Hawaii to a state I’m visiting. Found out u r divided into several regions and that there’s no intershipping/fulfillment between regions. I’m interesting getting a report listing all of the regions, the states included in each region, the principal city, state for each region (the regional office) and the phone number for for that regional office. I think the list would help me as I travel around the county some.

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505. The cvs in Georgia , townlake pkwy 24hrs service . Is the worst cvs . They do NOT ever answer the phone . I let it ring for 35 mins and never got a answer . This was at 9:00pm and they are 24hrs . They never have it together . Inside and drive through is always a 30 /50 min wait ! It is making it impossible to keep doing business with your company . I’m not the only person who feels this way . There is a media app locals use and they are always writing bad things on this store ! If i was you I would want to be informed about this store . Driving the company name down! Cause word of mouth can do some damage . Now I have to go up to that store tonight and wait in line for a possible hour or at the less 30mins to fill my prescriptions they couldn’t feel last week . Just to be told I have to wait until 2hrs . Then drive back to cvs to wait in line for 30or more mins …. etc! It is very time consuming and stupid . I feel like they have enough people in the store to not be running like this . If something is not done about this store I am call the news team just to let everyone know there was nothing done about it . So no one else will waste time or money on a company who don’t care about there customers .

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506. Cvs in Cleveland TN on 25th and Occoee st around 9:35 Yes power yes out. But came back on at 9:45. Yes they close at 10. All’s i needed was my Amazon package. The lady was rude and would even speak to me or even answe the phone. That package was very important that I had it by tonight. There was no need for money exchange, ya’ll have never scand my packages so no need there. Only my ID is needed for this transaction. But the rude lady just stood at the counter yelling not her problem! The store dose not close for another 15 mins. No reason why she could not do her job and give me my package. And no reason of that old lady to be so rude to me.

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507. Does CVS on Oracle and whitmore I went personally 2 months and president change request for the CVS on Oracle and Rogers inside of Target store I just found out today two of my prescriptions are still at the whitmore CVS when they were supposed to be changed I went through both CVS and changed them 2 months ago I cannot keep walking to that CVS on whitmore this is bull crap and the lady I called at 4:45 she was arguing with me on the phone and arguing wouldn’t let me get a word wise and I asked her to speak to the head man she put me on hold for 15 minutes so I hung up and called again she put me on hold again for 12 minutes this is bull crap I am going to put this on Facebook and let everybody know what a crappy CVS whitmore and Oracle is because you guys aren’t doing nothing I am 65 years old I have to walk in the CVS in Target is only eight blocks just save me nine more blocks from going to whitmore and Oracle I’m going to put it on Facebook tomorrow morning

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508. You are about to lose of customer of more than 30 years, including Revco, who has spent more than $200,000 in personal funds — not counting insurance payments — with your company over more than three decades. Apparently, that is not enough to be considered a valued customer. Your automatic phone system is a joke, often inoperable. I degrees from the University of North Carolina and Princeton University, and I can’t figure it out. Your employees and technology are still living in the 20th century. Your ineptitude contributed to a serious illness that required hospitalization and surgery. Does anybody at CVS care about its customers? So far, the answer to me is a resounding NO. What a shame. I miss Revco. Will anybody at CVS care enough to contact me? I’m NOT holding my breath. I don’t think you give a damn. We shall see. My contact information is included…

     Reply

509. Dear Mr. Merlo:

     Today is Thu, 10 Jun 2021. Rather than bore you with another message about the terrible service available at your CVS store #9800 at 650 San Ramon Valley Blvd, Danville, CA 94526, LET ME JUST REQUEST YOU DO SOMETHING immediately to repair customer satisfaction.

     As a customer of over 35 years, accustomed to excellent and knowledgeable employees at Longs Drugstore (who yiu purchased), we have seen CVS merchandising decline, employee satisfaction decline, and pharmacy assistance decline. Hopefully, you want to do something to improve this store’s attention to customer service (from pharmacy to grocery departments), and my confidence in CVS.

     Your consideration is appreciated and I look forward to SEEING IMPROVEMENT in near future.

     Respectfully,
     Jeffrey Daniels
     Danville, CA
     925-577-xxxx

     Reply

510. I need to report fraudulent cases where CvS 1610 E. Camelback Phoenix, Az 85016 has been giving someone a prescription for adderall for the last year and 5 months under my name I need help to fix this issue ASAP I’m currently in the process of filing a police report please contact me further so i understand what we need to do further please and thank you.
     480)599-xxxx
     Vanessalyncxxxx @gmail.com

     Reply

511. My blood pressure prescription has expired, my fault. I did not realize this until Wednesday night, June 8th. I called he prescription in and requested them to contact my doctor for a new script. I followed up with my doctors office th next day an no request. Doctors office says I need the pharmacy to make he request for the refill, crazy an I will deal with them. I called CVS , Robinson Rd Ext. 4 time’s yesterday and never spoke a Soul. Mind you I’m at work. Yesterday evening I held for an hour and a half. They closed the que with me still holding. First thing this morning I contacted my doctors office and refill was to be called in. I wait in he car line an hour to find out no prescription. No callin. So I ask about a loaner process. I was told there was an emergency process. I waited another 20 minutes to be told I must have used the process before but they couldn’t time me when. What is a human life worth? I’m worried because I’m trying to save my life and CVS acts life it was going to brake the bank. What is a human life worth? Loner means you take it out of my prescription when i’t comes in….not happy with CVS. You have no regard for human life.

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512. How can i speak to someone about lifting the block call order?

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513. The CVS pharmacy in Rocky Point, NY has the worst service in my many years of doing business with your company. They do not answer the phone, ever. After waiting for 45 minutes in line to be served, I was told to come back tomorrow to pick up my prescription. I will use Walgreens next time.

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514. Hi: I can not pay from this computer for questions, it’s a work one. All I want to know is why the CVS on North Main St. Rockford, IL isn’t getting the Gold Emblem products one 17 oz. sparkling blackberry and the other 33 fl. oz. tangerine lime sparkling water with some juices in these. They say they can’t get things except from your truck and they have no say about it. Why?

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515. Wow can’t get a hold of cvs executive relations Rhode island

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516. I have made multiple attempts to get through to pharmacy in Raceland Louisiana. Jump through hoops with automated system only to have call drop when it looks like I finally got through. Over 40 minutes no one to speak to but recording on automated system.

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517. The pharmacy on Imperial and Crenshaw drive up has horrible service. The line is always long because they take their time coming to the window. I was there this morning there were two cars ahead of me . I was there 20 minutes before I got to the window. I could see the car in front of me was picking up. He pulled off and when I pulled up no one was at the. After waiting for someone to come I pushed call button and still had to wait. There was a woman opening bags but she never looked up even when I called out to her. The service is just bad. There was a black guy running the pharmacy and the service was better I do not know who is running it now Ibut the are not doing a good job. You could see him in there

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518. went to cvs for a purchase, paying cash so I don’t have to touch anything however the credit card machine asks questions even though I’m paying cash……I let the cashier know I didn’t want to touch the machine she replied it was going to ask me another question, she made know offer to touch the screen, she was wearing gloves I was not……I let her know I did not need to purchase anything from cvs if I have to answer questions first and I left without the item. In a world filled with COVID, where we’re told to limit touching things, I pay cash to avoid touching these contaminated machines and to have to answer questions is ridiculous!!! what about diabetics who have to check there blood sugar by pricking there fingers???? I don’t need to shop at your store anymore!!!! by the way at other stores the cashier presses the buttons for me as I refuse to.

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519. CVS 2690 Hylan Blvd worst service no one answers phone can’t handle the amount of prescriptions they deal with

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520. Please take me off the” automatic refill “ I have tried locally for more than a year with no results

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521. My husband had a knee replacement on May 25th. He ran out of his pain med 5 days later. His Dr. faxed a prescription to CVS in Tahoe City CA on 6/1/21. We are still waiting for the prescription to be filled. What is the delay and how can you expect someone to suffer for a week plus? We are told that corporate office is responsible for supplying the stores with the meds, so why are you denying us our needed medication in a reasonable time frame? In our 45 years of being faithful customers with Longs/CVS we have never received this poor customer service that we are experiencing now! There are no other pharmacy options in our area without driving 30 miles…please do not do this to us!

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522. Your lack of maintenance on the parking lot at your River Oaks TX caused over $1000.00 damage to my car. The manager gives me the run around and your department that takes care of claims will not contact me. I am out $500.00 deductible. I have photos of the dangerous problem that will probably hurt someone

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523. Store # 7212 pharmacy must keep their phones off the hook. I have been calling them for 3 1/2 days (literally). At all time of the day and night and evening. Nobody has picked it up yet. This is crazy. I call the store and they transferred me only to be put on hold. This pharmacy is awful and has been for quite a while. I have to use cvs from my work insurance

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524. This is outrageous. I have been on hold for more than 30 minutes trying to get the status of my Rx – I am changing my pharmacy to Walgreen’s. VERY POOR SERVICE – I know the “employees” are all standing around talking – I’ve seen them when then phone rings. They cringe. Get a new manager or get out of the business People need their Rx’s and don’t want to make extra trips.

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525. With all due respect CVS in Villa Rica Georgia is terrible. I’ve been using them for years and I haven’t been 1 time and it go without an issue. I can’t sit here and type my entire latest visit but it wasn’t good just like any other in the last 10 years. Someone that CARES and can make important decisions desperately needs to go make an evaluation.

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526. I purchased a knee wrap from cvs.com using a cvs return credit and my credit card. I returned the product. I want my credit.

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527. Telling me a lie about my meds

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528. I want to make a complaint. I made online order and they have not issued me my extra bucks reward. The only reason I bought those items is for the rewards. I have called customer service 5 times and they keep hanging up on me.

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529. I received an email about month and a half ago saying you’re accepted. We went in to the store assigned. They said they don’t have the information about hiring so come back Tommorow. We went back the next day and we find out the manager went on vacation. Come back after 15 days. Ok no problem. We went back after 15 days she was there and said she doesn’t know a lot about it. And she’ll find out Tommorow. We went again the next day lady collects all my information including social security number passport and all. And said I’ll call you within 3 days. We never reciev3d a call for 5 days so I went back to the store. She’s said I’ll call you to fill out I9 form and then you’ll be transferred to another store. Never called for the form. We went in again after 3 days to ask are they planning yo hire. If not tell me so i know what to do next. I gave my two week notice to my work because they said I start this Monday. I went in on Monday they said to go to the other store and that manager will tell me when to come. That manager never told me either. I went in today to the store and they are saying go back to the first store they are supposed to do the orientation. We went back to the first store, she said oh I’ll let you know. This is clearly getting on my nerves I have been jobless for past 2 weeks. If they didn’t hire at least they can do stell me they didn’t hire. Why are they keeping me stuck between hired and not hired. They took all the information and still not answering. This is such a big corporation and that’s how you work. Absolutely ridiculous. Just tell me whether or not you hired me. So I can apply somewhere else. I can’t be sitting jobless waiting for them to play.

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530. CVS software has the wrong information for a physician trying to call in a prescription. Your software is incorrect with respect to my NPI number, stating it is inactive. That is incorrect! Please call me to discuss and rectify this problem, or I will stop calling in prescriptions to CVS with your erroneous information. Thank you, Jack Henriquez, MD (610-398-xxxx)

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531. I called CVS in Berwick. I spoke to Amber in the pharmacy. She expected me to understand why my medication was not approved but not to the extent that I as a customer should know. She asked a question and when I answer she spoke over me. It didn’t end well. I’m the customer and she is the employee. The way I was talked to was ludicrous and to get respect, you must give it. I notified her I would be reporting her, and I also spoke to the Second Shift supervisor , she understood and she wasn’t aware of what was said cause she heard only Amber side. So yes I am filing this as I said I was. It happened the week of Memorial Day..

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532. Your pharmacy at your CVS store in AZLE, TX is managed very poorly. Customers get messages our their phones that their Rx’s are ready but, when we go to pick them up they are not ready or they can’t find them. Someone, needs to help this pharmacy you are losing customers from poor organization. My husband witnessed several customers walk out this evening because of poor service. Does CVS have so much money that they don’t care anymore or what?? Your pharmacy dept. at this store in Azle, TX is unacceptable.

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533. I buy cvs melatonin gummy’s. You need to fix your quality control on these. I have bottle now in which the texture of the gummys is not right. Tastes like grit in each gummy. This is not the first time this has happened. Need reimbursement and for you to make consistent gummy’s.

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534. I want to significantly recognize Matt from the CVS at 1900 S Clinton in Rochester, NY. He went significantly above and beyond to get my mother an urgent prescription. I hope he can significantly be recognized.

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535. Pharmacist. Was so rude and hateful over allergy medicine. Will never go back to your pharmacy

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536. This is a complaint about the unprofessional incompetence of the staff. I had a 3:20 appt for testing. It is now 4:31 and I just got tested. I came to correct location parked in designated area. 10 minutes went by, I did not receive a call. I called into the store was connected to pharmacy. I told the person I was outside. She stated that they called but I didn’t get call. She never asked me for my phone number to verify and hung up. I assumed someone would come outside. Another 15 minutes went by I walked into minute clinic to again to inform someone that I’m outside still waiting. Again no one asked about my number just said “they called” who’s they. Can no oneOne walk outside to treat a customer. Is it a CVS policy that “they” can’t come outside instead of calling a number that was incorrect. Just leave customers outside. This is unacceptable and I will never use CVS again as this isn’t the issue with this chain.

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537. Please take me off your list of continuous phone messages I call my pharmacy and it continues 330-418 xxxx Thank You !!

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538. Hi Robert,

     The gift cards with the serial numbers GCA1984855974237; GCA1984855976235 was redeemed to another account. For security reasons we’re unable to provide any information about the account that redeemed the code. The store credit has been added to their account, and the code no longer has any value.

     I hope you have a great rest of your day. If you have more questions, just reply to this email. I’m happy to help.

     Thanks,

     Lamarian
     Apple

     Lamarian it’s not right that my wife was told but a lady in support named Diane to go and put and redeem the car for $152 she wasted $26 in bus fares and because the lady called late she went in and it was no good that’s just not right and I had only 400 minutes on my phone and your company ate them all and people tell me that they’re loading the car they’re not load in the car I hear a Brazilian reasons it’s just not fair how your customers are being treated
     Show quoted text
     I’m forwarding you an email from the supervisor for apple with the iTune cards I bought back to back bad cards and I’m out $252. I purchased the cards in CVS in Dickson City PA. Apple want s CVS to refund my money there’s a number on the email from the supervisor that sent me this email and I’m forwarding this to CVS corporate because she said if I don’t get the money refunded from the CVS in Dickson City she said she’s going to stop CVS Nationwide from ever getting Apple products again. My name is Robert Bell. My phone is 570-604-xxxx. The phone number to CVS in Dickson City is 570-383-3211

     ———- Forwarded message ———-
     From: Robert Bell
     To: larry.merlo @cvs.com
     Cc:
     Bcc:
     Date: Thu, 20 May 2021 13:27:22 -0400
     Subject: Fwd: 101387272207
     —– Message truncated —–

     ———- Forwarded message ———
     From: Robert Bell
     Date: Thu, May 20, 2021, 12:34 PM
     Subject: Fwd: 101387272207
     To:

     I’m forwarding you an email from the supervisor for apple with the iTune cards I bought back to back bad cards and I’m out $252. I purchased the cards in CVS in Dickson City PA. Apple want s CVS to refund my money there’s a number on the email from the supervisor that sent me this email and I’m forwarding this to CVS corporate because she said if I don’t get the money refunded from the CVS in Dickson City she said she’s going to stop CVS Nationwide from ever getting Apple products again. My name is Robert Bell. My phone is 570-604-7130. The phone number to CVS in Dickson City is 570-383-3211

     ———- Forwarded message ———
     From: Robert Bell
     Date: Wed, May 19, 2021, 3:03 PM
     Subject: Re: 101387272207
     To:

     Lamarian it’s not right that my wife was told but a lady in support named Diane to go and put and redeem the car for $152 she wasted $26 in bus fares and because the lady called late she went in and it was no good that’s just not right and I had only 400 minutes on my phone and your company ate them all and people tell me that they’re loading the car they’re not load in the car I hear a Brazilian reasons it’s just not fair how your customers are being treated

     On Wed, May 19, 2021, 12:12 PM Apple Support wrote:

     Hi Robert,

     The gift cards with the serial numbers GCA1984855974237; GCA1984855976235 was redeemed to another account. For security reasons we’re unable to provide any information about the account that redeemed the code. The store credit has been added to their account, and the code no longer has any value.

     I hope you have a great rest of your day. If you have more questions, just reply to this email. I’m happy to help.

     Thanks,

     Lamarian
     Apple

     Lamarian, CVS reimbursed only $100 cash they didn’t pay back the 152 cash. Respectfully yours Robert Bell. 570-604-xxxx

     On Wed, May 19, 2021, 12:12 PM Apple Support wrote:
     Show quoted text
     Lamarian, CVS call me and said they have my money but they only gave me back for the bad $100 card they didn’t give me the cash back for the $152 card. Thank you for your time and consideration I look forward to hearing you from hearing from you, respectfully yours Robert Bell 570-604 xxxx

     ———- Forwarded message ———
     From: Robert Bell
     Date: Fri, May 28, 2021, 10:28 AM
     Subject: Re: 101387272207
     To:

     Show quoted text
     Lamarion, CVS only redeem me for the $100 iTune card that was bad they still owe me $152 I want that back too
     Please help me. Respect for the years Robert Bell 570-604-xxxx
     Show quoted text

     Reply

539. Why aren’t these CEOs , field managers , etc doing their jobs ????
     Your pharmacies has the rudest folks ever !!!!!
     Columbus , Ga South Lumpkin Rd and 280 Bypass Phenix City are the top two !!!!
     I personally stop supporting CVS years ago but my mother gets her medication from south lumpkin Rd …I’m going to change that !!!
     I’m not understanding you all are not reading these reviews !!!
     Customers should not be treated with such attitudes !!!
     It’s OUR money that we are spending !!
     LOOK IT UP …READ THE REVIEWS …Do YOUR jobs !!!!!!!!

     Reply

540. I’ve never wanted to write a complaint, but with service we get from the North Port, Fl. CVS, you need to hear this. 1. If you call the pharmacy they’re either to busy to answer( which sometimes they don’t ever answer) or it takes them 15 to 20 rings. Ridiculous. Today I had 150.00 dollars if things in my hands, I was told that I had to do self check out. I said no, as I don’t care to do that. They were actually going to allow me to walk out. Finally someone ring me out. If that is your New policy, I think you might miss sales. I have tolerated the phone situation, but I believe you might be going overboard a bit. Maybe you don’t need customers. I know one person that will not being going back. You probably don’t care, but I know it makes a difference to several people.

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541. Hello I was in store 4405 riverside dr austin TEXAS. IM TRULY DISGUSTED with being discriminated against by the security guard on duty. This man stopped me only amongst others entering store. Told me I needed to give him my purse. I said excuse me. He said hand him my purse. I said no I’m not handing you my purse with my money credit cards etc in it. While singling me out he allowed several other women in with bags did not speak at all to them. The man had the audacity to follow me outside. I have tattoos an pink and blue hair. Your company needs to educate the inappropriate profiling. I will never shop there again. I will post my experience on social media and yelp.

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542. Normally I would just move on, but since this is life and death, I feel compelled to contact you. CVS Paris, Texas location: I inquired about an asthma inhaler. Both pharmacists told me I am required to have a script for Primatine mist. This is incorrest. Texas law has changed. You dont need an ID or script for purchase. Some stores have it behind the counter, some on store shelves…
     One pharmacist told me I was looking for flonase..Any moron knows that is used to deter nose mucus by spraying the mist up your nostrils.
     Primatine mist changed the chemical composition to allow it to become legal without a script..
     CVS Clarksville Texas: I drove the extra thirty miles to get asthma medication. Upon walking in the store, I grabbed what I was looking for off the shelf in front of the register,made my purchase, and proceeded to ask if they can contact the Paris location to explain what the dont know. THAT pharmacist told me she cant tell them how to run their store.
     Here is my point..
     I live 30 miles from Paris. The nearest CVS is in Clarksville. I drove 120 miles to get medication in the middle of an asthma attack the started 9:00 pm last night.
     Walmart was out, walgreens was closed, and Two CVS’s jerked me around for 120 miles.
     It should be noted, by faxed memo to each location before somebody ends up dead. What a lack of empathy from your staff. Hopefully that doesnt run through management. Sorry to bother you..have a great day.

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543. CVS at 5380 Cleveland school road Garner NC. Has turned into a mess after the lead Daniel left. Not enough help nasty employees. I will be transferred my business. This is Jerry Roberson 6/26/1967. I came last Sunday and the drive thru was the only thing open because the lazy tech’s keep calling in sick and leaving the pharmacist to do everything. It’s time for corporate to take care of people for once and stop worrying about profit.

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544. Have been trying to talk to a pharmacist for over a half hour. When someone finally answers the phone I get cut off. If you wait too long you get cut off. Listening to all the info I don’t need is ridiculous. I am still holding for someone to answer the phone. This is frustrating and unprofessional. I’m about to get in my car and go there and cause a scene. Something needs to be done about this x

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545. I would like for someone to call me about how I was disrespected by one of your pharmacists and made to feel like a fool for asking a simple question. My phone number is 570-445-xxxx Thank you

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546. I call cvs and they never answer the phone and they just put you on hold and hang up on you green brook New Jersey is the worst cvs in the country going to Walgreens

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547. I live in the Snellville Ga area my local CVS is located 3010 Centerville Hwy. I reported 18 wheels truck Cabs parking in a lot next to the store to Code Enforcement. The officers contacted me. He shared he spoke with CVS store manager as well. The Store Manager shared with him ” this is a Black community ” an your corporate office does not care an will not support any growth in the community. Therefore, he doesn’t has support to our cause more so I will share his statement with our Snellville community. More so this comments offensive to our community.

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548. Thought you may like to know I received 23 CVS adds in my Muskegon Chronicle on Sunday 5/23.

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549. I recently went into the 115 w 125th Street location to fill 5 prescriptions after just being released from the hospital. I sent my son into the store because I had surgery the day before and I had on a neck brace. My son called me from the store indicating he couldn’t get the medication because he had an expired drivers license in his wallet. He forgot to change his licenses. I went into the store to get the medication and I too was denied because I didn’t have a state ID on me. I showed my city ID from the department of education, my social security card as well as my insurance benefit cards. Yet, I was denied access! Not to mention, I go there monthly to fill a prescription. The following day when I went to a different location to have my prescriptions transferred, I was informed that I could get the stool medication but not my pain medication. The CVS @ 115 w 125th Street held my pain medication. I had to call my doctor to cancel my prescriptions at 115 w 125th Street and transferred to a different location. Once my prescriptions were transferred I was able to get my prescriptions filled without any problems. I will never step foot into the CVS @115 w 125th Street. Additionally, whenever I do go into the store I am following around as if I am a criminal. I am more upset because as I was leaving the store, the pharmacy technician had a smirk on his face… smh None of this was necessary. Very embarrassing and discriminating!

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550. My daughter works at CVS in Broken Arrow, OK. She has called me multiple times about a girl stealing from the store. It is on video showing her putting miney in her pocket. The girls have told the manager about it, but he is ignoring it. Please call me at 918-210-xxxx.

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551. My son, John chandler gay, was seen at the minute clinic Bass rd, Macon ga on Sunday 5 23 21, sore throat temp difficulty swallowing- was told sinus drainage, and probably because sleeps with mouth open- given lidocaine viscous and ipatropium spray- next day, no better, worse— took to his primary care dr, dx with severe sinus infection, dr said the worst he has ever seen, placed on abt, obviously grossly misdiagnosed- I’m not a NP, but I could look at his throat and tell needed more than lidocaine- please follow up-/ if further documentation needed from my sons primary md please let me know – please investigate, thank you

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552. I went to the CVS at Store # 5963. I suffered a partial amputation on three fingers on the Job about two weeks ago. I’ve been spending about 200 a day on bandage equipment and medications. I brought in 177.00 worth of returns as I saw my surgeon fir post opp and ” Kimberly claiming to be the store manager strated throwing things to the side because the box had a dent in it and said she will not return most of tge items bought three days prior and were brand new. Then she told me to leave the store and she was calling 911. I asked fir the regional managers name and contact info and she refused to provide. She told me I would have to go to another CVS, basically because it was many items and she was lazy. This is unacceptable. If I do not hear from her management I will be filing a complaint with the BBS as well.

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553. A family member of mine was shopping in your store that is located at 423 El Dorado in Little Elm Texas. She recently had her arm amputated due to cancer. She had dropped her purse and some items. She noticed an employee watching her. The employee proceeded to say “It would probably be easier if you had two arms!” How absolutely disgusting! To treat someone in such a horrible manner. This needs to be addressed immediately! We as a family will never conduct business with CVS again!

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554. I have a complaint. Everytime I go to the CVS on 14025 Puritas and try to use my flex card for my medicine it never go through. I called my medical provider and they said yall need to upgrade at that location. Can you please check on that.

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555. The pharmacist refused to refill my pain prescription s!!! Because I can not hear well and most all of the at this CSV personnel know that!!! So I speak in a loud manner this young pharmacist became very threatening so my husband just sat down and took it!!!! And got what he could get!!!! He made him wait until 6pm before he got part of what He was supposed to get!!!!

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556. CVS pharmacy CVS pharmacy on the corner of Elvado and Palmdale Road in Victorville California refused to fill my medications that were faxed in on Friday!!!! Pain meds after surgery!!!!!

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557. On 5/21/21 I went to to the CVS in Lincoln Park, MI to make some purchases. While getting my money out to pay at the u scan, that I didn’t know wasn’t accepting cash, I set down the bank envelope (Catholic Vantage Financial) and forgot to put it back in my pocket. Because I am now at a COVID quarantine site for close contact I sent my kids’ mom back to the store to see if someone found it and turned it in. She called me and told me that the ladies there got smart with her and was rude. They wouldn’t check to see if the money was turned in or not and would not take a look at video footage to see if someone who used that u scan found it and pocketed the envelope or reported it to a CVS employee. The envelope contained close to $1,000, a few $20’s and the rest $100. My kids’ mom has no reason to lie to me. Yeah, it was my fault I left it, but the conduct of these employees was unprofessional for being Customer Service Representatives for CVS. Would you please 1) conduct an investigation and review of the video footage for 5/21 and 5/22. I was there between 3:30 & 4:30 pm wearing blue shorts and white T-shirt with a light blue mask. White male bald head. I used the u scan farthest from the door. My kids’ mom is a white female with blond hair, approx. 5′ 4″, clothing-I don’t know. Her call to me is timed @ 5:45 pm. Should you wish to call me please feel free @ (313) 774-xxxx.

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558. From: William Mebane, MD
     My prescription drug has a short expiration date so CVS can sell more product – this is bad corporate practice. Details below:
     My Epi-Pen injection for allergic reaction had an expiration date of 1 year. (Prior Rx for same drug had expiration date > 1 year). I called local CVS pharmacy and was told, in effect, I was lucky, because some have expiration of only 10 months.
     I called Teva, the drug manufacturer, and was told the drug was shipped with an expiration date of 24 months.
     My question: Is CVS by using short expiration date Rx, trying to get their customers to purchase the drug every 12 months, instead of every 24 months to increase their profit?

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559. CVS refused to administer COVID RAPID TEST

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560. My sister got a “check” in the mail from CVS for $140.00 supposedly she just has to verify that it is her…..she has never used CVS pharmacy. She called the number and they told her that CVS partners with all these other pharmacies and that is why she is getting the check. I believe it is a scam – Please advise as to the legitimacy of this check in the mail for $140.00 from CVS. Thank you

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561. I just had knee replacement surgery and cannot drive. I renewed my prescription for zolpedem tartarate and wanted it delivered ASAP. I was told that this cannot be done because it is a controlled substance ( sleeping pill) . How can I get this drug that I need to sleep while being disabled? Not nice . There must be a way to resolve this dilemma.

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562. I just left your store in Glen Cove on Glen Street in NY. I waited on line for 2 items and there were six people behind me. I was told corporate would not allow the worker to open a register that we all must use your checkout machines. Rhey have only 2 machines 1 cash or credit the other on credit cards. I find it appalling that your customer service department has all but disappeared. I left the store without purchasing anything and probably will not return. We have a Walgreens and rite aid in our town which are very accommodating to there customers

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563. I’m new to your plan and my first prescription I can’t get with out a prior authorization and I was speaking to a supervisor and his answer was to get a good RX card and payout of pocket until the Proir authorization goes through in the meantime I’m out of medicine and we have been working on this for 10 days or more. Because CVS does not allow override on control medicine. This is how you run your company? It Sucks and I’m not pleased. The 1st representative was awesome and your Supoir was ugly you should really think this through I pay good money for my insurance and I’m paying out of pocket with a discount card? That is your answer. Wow.

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564. Asked an employee for assistance in the New City, NY branch. She asked if someone wasn’t in the front. I said yes but she is very bus and I’m in a rush. She told me very rudely that she was also very busy. We exchanged some words and she continued to be very rude, disrespectful and unhelpful. Hope you can train your employees a little better. There are too many similar stores.

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565. To whom it may concern, twice I scheduled a Covid test and it took over an hour , I’m not sure why, there’s a sign that says you will not be able to wait if you drop off your prescription so I’m not sure why it’s taking so long to hand someone a prescription, the Covid test takes 5-7 min

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566. I need four someone and the CEO office to give me a call regarding disrespect and Reckless service has being provided buy some of your employees like I said I’m not on a tolerate that I have been a customer before a lot of them were born I go back to win you are store was originally people’s drug store contact me as soon as you can my number is 202 651 xxxx I would really appreciate that hoping to hear from you soon

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567. Cvs Hamilton mill rd Buford ga. Only has three people in pharmacy and very slow and not enough staff for a fluential neighborhood. Service waiting is too extreme. Have to wait up to a half of hour. Long lines and not being recognized. Will change pharmacy. Also only have one person up front and don’t even say welcome e to cvs. To be a big drug store in nation. Need to add more staff and training along with manager and pharmacist

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568. I live in Shawnee Ks and have shopped in your CVS pharmacy since 2002. Today I stood in line waiting on a very slow woman (only one) for at least 15 min. I was first in line and I became incensed about the wait. I have trouble standing. You are going to loose business if this is your way of doing business. You either need to pay people more when you hire people or you need to get out of the business.

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569. CVS still discriminating my prescriptions to be filled. I had already complained to your legal department few months ago. Pharmacist at tel 760- 2431771 refused to presceibed medication even when my full schedule DEA and active CA license

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570. Has anyone from corporate gone to the CVS on King St in Northampton Mass? You should go take a look around!

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571. Your surfside pharmacy has the filthiest rest room that I ever seen. When the rest room is that filthy it tells me the pharmacy is disgusting as well. Roaches and rats and other vermin run rampant. Clean up or I will go to the t v & newspaper

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572. Good Afternoon! Who may concerned
     I was spoken this morning with Francisco, living a message with Ms.Karen CEO, reference to a complaint about CVS in Mesa Arizona, someone try to call me telling to call back to CVS, without work with the complaint in the proper way.
     I will truly appreciate have a phone call from the CEO Ms.Karen Please.

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573. I am complaining because of my $10.00 offf a month. Number has 2 of them on the system and won’t approve my $10.00 dollars off OF AMBEREN A PRODUCT FOR MENOPAUSE ITS $35. 00 AT THE CVS I SPEND HUNDREDS AT EVERY MONTH IN LONGBEACH CALIFORNIA— 233 EAST WILLOW IM A SENIOR ON LOW INCOME ABD THIS MISTAKE IS NOT MY FAULT AFTER ALL MY INFO WAS PTU IN THE SYSTEM BY A PERSON WHO WORKS AT CVS NOT ME. I NEED THIS PRODUCT BUT I CABT BY IT WITHOUT MY $10.00 DISCOUNT. I PRAY U CAN CORRECT THIS PROBLEM

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574. Constantly having issues with billing between CVS Specialty Pharmacy (Caremart) and CVS Wellcare .

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575. I would like to pay for U.S. Postal delivery for my prescriptions. I cannot get free delivery because I’m 60 miles from my nearest CVS. My insurance is no longer through Walgreens so I must go to CVS. Gas isn’t cheap!

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576. I am immunocompromised and a pain patient Vaccines don’t work for me The pharmacy is one of the few places I have to go I have no choice I went to get my prescription today snd asked a customer why he was wearing no mask – I thought the store required it He started yelling at me When I got outside the store he spit at me You’d think the least CVS could do is protect people in a pandemic

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577. You are transferring prescriptions for an unknown person to my Humana pharmacy account

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578. Complaint…
     No phone service by a person.
     Unprocessed medicine while they say it’s ready.

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579. Hello,
     To start, I have really enjoyed shopping at your store, and using your pharmacy. I actually pay for some of my prescriptions out of pocket instead of the insurance recommended mail order company because I feel I receive more professional comprehensive service through you pharmacy. I have referred over 12 new customers to your stores (8 in the Dundalk Md store where I primarily shop). They are older friends or friends who need more prescriptions filled every month and they wanted a pharmacy that was open 24 hours and the pharmacist gave the customers very good service. I have always had very good service at the pharmacy and the store in general.
     The reason I’m contacting you today is that I tried to register a complaint today with your customer service dept., but they were so insistent about obtaining extremely personal information from me that I couldn’t continue the call. I did ask to speak to a supervisor but they said it would take 7-10 days, and they would still need all the personal information. I said I couldn’t believe that a person not registered with your store who, had positive or negative feedback, couldn’t communicate that with your organization. The customer service rep. said she would still have to make up a profile and register the person. This type of communication actually had me more upset than the reason I was reaching out to your organization.
     The original reason I called is there are two ongoing problems when I visit your store in Dundalk Md. The first is the photo dept. I have purchased many photo products in the past 18 months. But there are two ongoing problems. One, is that when there is an advertised sale for your products and I order photo products the sale price is not reflected on the photo order receipt or on the register when Iam charged for my photos. When I point that out to the employee, they respond that I have to come back during the day when a manager is in the store. Iam rarely available during the day. I asked if the store manager would look into this situation before I paid the regular/ full price for the photos and nothing was ever resolved. Eventually they threw my photos away. I did not make a complaint with the attorney general’s office of the state of Maryland but I will do so if this is not corrected soon. I have a few packages of photos, the weekly newspaper flyer and the receipts showing the amount I was charged. I currently have three photo products plus orders of prints that I have tried to pick up, but the price is not the sale price that was offered.
     I would have made a complaint before but the regular customer service dept. is unpleasant to communicate with.
     Normally, I would have already made a complaint with the attorney general’s office about this type of problem, because, I know, if it happening to me that it is happening to many others. But I did not in deference to the extremely stressful conditions, caused by the pandemic, which we were living in.
     Even though things aren’t back to normal, I would appreciate someone looking into this matter.
     Lastly, if someone could look into why the restroom is rarely available for your pharmacy customers we would appreciate some improvement in that area. I have never had such an ongoing problem with the lack of restroom facilities at Walgreens, Giant pharmacy, or the other businesses I frequent. A couple friends, whom I referred to your pharmacy, complained, recently, about this problem. They are considering moving there prescriptions to another store.
     Thank- you for your time and help.
     Pat Mills ( loyal extra care customer)

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580. I realize that CVS needs to make a profit. But not at the expense of the health and safety of the people they serve. Not to mention the employees who are over-worked and stressed out. Like everyone else, this company needs to bite the bullet. Hire more staff despite cost.. As it stands right now they are endangering people’s lives in the Myrtle Beach area. We have to wait on the phone for about an hour before we can speak to a pharmacy rep. There isn’t enough staff to fill prescriptions. Personally, I have been without needed medication for over a week. This is an ongoing problem in all the CVS stores in the area. The line of cars for the drive-up window often goes entirely around the building. I was almost hit by someone trying to get out of the parking area. All I could do was honk my horn, as I could not move the car forward or backward. I have witnesses others almost getting hit as well. They have a responsibility to their customers and employees. Corporate could easily say they are not aware of the problem because they do not provide an easy way to make your complaint heard, without spending hours of time. I can only do it because I am retired and am aware that their actions (or lack of) are making people sick. Which makes me sick in frustration.

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581. CVS seaside California. The property is an eye soar, not kept up, invites homeless. You’re bringing down our neighborhood. Trash, weeds, homeless . Something needs to be done

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582. Been trying to reach the pharmacist for over and hour my doctors office cannot even reach your pharmacist it is really ridiculous it’s not a one time thing it’s an every day occurrence they pickup and send me straight to a answering machine need my diabetic insulin he can’t even change it over the phone my insurance does not cover the one he wrote so we’ve been trying to reach the pharmacy change it.

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583. Your store at 11586 US 1 North Palm Beach Florida is severely understaffed. Recently three employees: two in pharmacy and one stocking shelf’s. There were four people in line at counter. We were expected to use self checkout One did. One put purchases on counter and left. I convinced stock girl to service myself and woman waiting with me . By the way there is aPublix next door with a Pharmacy. My winter home is in Tiverton RI. Never had this problem there

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584. To the CEO of CVS in charge of OTC. I am have problems getting my orders, I put an order in March 1st and I am still waiting for it and another one was put in on April 2nd for the same thing and I haven’t got that one either….. But I put another order in May 5th and I got part of that order….. I am worried that I am losing my benefits because they aren’t sending what I ordered. My Doctor put me on a daily fiber but I can’t seem to get it from my OTC…..I CALL THEM AND THEY CONTINUE TO TELL ME IT WILL TAKE ANOTHER 21 DAY AND GIVE ME ANOTHER ORDER NUMBER….. IT’S GETTING VERY AGGRAVATING AND THEY JUST GIVE ME EXCUSSES…… EVERYTIME I MAKE AN ORDER SOMETHING IS ALWAYS MISSING….. SORRY BUT CVS/OTC are terrible

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585. I’ve been on hold 38 minutes today to talk with someone in pharmacy. Was told to hold that 4 was ahead of me??? I finally hung up. This is not the first time.
     I have also been in the store not another soul in line or drive in and stand there 5 minutes while 2 employees trying to help a customer look for colace! I just don’t get it. Apparently customers are not important.

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586. This company have been lying to me for 4 days about my med. Keep to tell the truth…been with out 4 d as ys. Call me

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587. My name is Terry Moore and went to the CVS on Friday 5-14-2021. Purchased two EBAY 25-200 gift cards of 400.00 to get fixed up by Healey. Which was a total of 400.00 in which once she fix up .the cards of 400.00. Your Agents was supposed to be giving me my 16,000 since Friday it’s Sunday afternoon i haven’t heard from them since 3am this morning. Talking about a flat tire that occurred earlier. I can’t to afford waiting another week or day for my money today. I need action right now please!

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588. May 16 th 2021 at 2:14 a.m. . I am just leaving the CVS pharmacy 24-hour store Lowell Ave Haverhill Mass. I sat out in the parking lot when I first arrived at the store going through my care pass coupons not realizing the key was turned on in my car, I had to call AAA wait for the AAA before I could go into the store I had five items to return or exchange I had a market basket bag or a home Depot plastic bag I’m not sure which one it was beige in color, I entered the store went towards the left side of the store to go down and speak to the pharmacist about something I could take over the counter because I thought my blood pressure was high, I also before entering the building well looking at my extra care coupons was looking up supplements to possibly take to lower your blood pressure and tell I could get to a doctor. Going to a CVS store in the middle of the night is not something that I prefer doing or ever do especially in the area of this store. A fter I entered the store going down the section I mentioned I went through the hair care aisles I also walked back up towards the front of the store and went through the facial care section. I am so upset right now I cannot remember exactly what I did after that I know I was over by toys and I was over by the summer sandals and slippers. I even skimmed by the frozen food section. I ended up deciding that I would go home and take an aspirin and call my own doctor in the morning. At first I thought walking around the store getting my mind off of things helped me feel better and my blood pressure was no longer immediately in my mind. I walked over and noticed a weighted blanket that I wanted to get for my granddaughter It was a child’s blanket after that I took the blanket the bag I had with the few items I was returning I left a couple in the car because I knew I couldn’t find my receipt but the ones I did bring into the store with me I knew I could probably look up on my extra care email receipts and hopefully find it. I went up to the counter not realizing one of the men working at the counter that never has any type of personality the whole three times I’ve been in the store at all trying to be friendly say hello or ask a simple question of a location of an item is like talking to a wall He’s not rude He just has absolutely no personality in the least friendliest person that should be working in a store that’s open all night especially when a woman goes in there by herself you would think the company would want a more friendly approachable helpful person working those hours. I did think it was strange almost like I was being checked on but didn’t really connect it until I got to the counter with my items I put the items on the counter I put the bag of the returnable items on the counter I said I was making a purchase and a return The second I said I didn’t have my receipt when as ked He didn’t say a word he just beeped or whatever he did the manager at the back of the store. That person who I am assuming is the manager on this shift at this location looked at me and said you did not come in with that bag, I felt like I was almost not set up is the right term or wording but they were waiting for me to approach the counter with the bag and also waiting for me to state I did not have a receipt for the items in the bag that they were absolutely doing. It was like the tall guy told the short fat guy to make sure the second I put the bag on the counter and said I didn’t have a receipt to make sure I called He called him up to the front to the counter where we were standing. I looked at him my whole body got hot I felt myself getting ready to start shaking and all I could imagine was the Haverhill Police department being called because I am in a CVS pharmacy where I would think I could feel safe when needed to go there at that hour All I could picture was police cruises pulling up and me trying to prove to these people that I did not steal anything from the store. All I could think of I said to the tall man supposedly the manager was I even have a couple more things in my car that I knew I didn’t have the receipt for I can take you out there and show you He didn’t want anything to do with that He just talked over me I said to him I want you to look at security cameras right now because I did not and would not ever ever do something like that ever and he looked at me as he was walking away from me like he wasn’t even listening to me and he said oh I’m going to do that I’m going to do that right now. He came back to the counter and looked at the other short guy like yeah she came in with the bag never apologized to me never addressed that he was wrong in accusing me and the way that they both acted towards me not one of them apologized and the short guy behind the counter never once said one word of sorry we get in this area this happens a lot so we’re cautious nothing not one polite or kind word of apology was mentioned or said to me at all. Once I knew that they knew I did not steal in the store that was it I wanted to leave their immediately and I will never ever go back there again I don’t care if I’m on my death’s bed and need medicine I will never ever enter that store again. I am so upset I am now home in my driveway at 2:27 a.m. so upset that I cannot believe how humiliated I am how embarrassed I am and they did not even care one ounce to apologize or make me feel better and comfortable and going into that store again. I am so angry I am so upset and I am so devastated for the way that I was treated. I totally understand because of the area of the stores located in if they had any questions about me walking into a store I even asked them both at the register instead of following me and sneaking around the aisles looking at me why didn’t one of you approached me and asked me nicely if I brought the bag in with me I felt like I was there goal of the evening maybe working the shift overnight at that store is boring for them and setting me up for stealing maybe that was their way to make the time pass and I’m sorry for my attitude right now but I am so so I can’t even think of the words without swearing right now what this store made me feel like and I don’t deserve that I am good person I’ve never stole one thing a day of my life and to be accused of that and to top it all off to not even be apologized to is absolutely wrong absolutely disgusting and uncalled for I am a 59-year-old grandmother that went to the store thinking maybe I could speak to a pharmacist cuz I was concerned that my blood pressure was elevated. Every reason I went to that store bought tonight the total opposite happened and now I’m going to go sit in my home all night by myself a nervous wreck and my blood pressure I can feel the heartbeat pulsating in my ears so I don’t think my visit to your store tonight was the right thing for me to do because I feel worse than I’ve had all day worrying if that’s something was wrong with my blood pressure. I’m sure this will not go anywhere and no one will get spoken to and God bless the next victim that decides to frequent your store and it won’t be anyone that knows me because I’m going to make sure my whole family and everyone I know doesn’t go there again That’s just so wrong and so disgusting and I am so humiliated and I am hurt that anyone would ever think that of me and all they had to do was as simple approach to me and ask me I don’t look like I’m going to flip out and do something I’m freaking 59 years old and all I wanted was to speak to the pharmacist and decided walking around the store for a little while I felt better boy was I wrong

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     1. I read your complaint because Iam also having problems with being overcharged for ordered photos.

        In Md at our CVS they have an ongoing problem with obvious shop lifting, but even the security officers are very nice to the people.

        I feel terrible for what you went through. I like to shop at night when the store is less busy. Plus, I don’t feel rushed.

        Take care with your blood pressure. The Dash diet helped my husband and myself. Plus, ask your doctor if any supplements would help ( maybe magnesium).
        They also say stretching exercises relax the arteries, which in turn allow your heart to relax.

        From; another CVS shopper / friend
        Pat

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589. The foxmore one in pa is buy far the Worst Rand store I ever been in .. 5 months my prescription has never been done and I waited well over a hour to get call 5 minutes after tell them I’ll come back it’s done. I so sorry I ever walked in the shot store …

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590. While visiting your pharmacy, I observed an employee with beautiful long hair in a ponytail using her bare fingers to untangle her full length, about 1 1/2 to 2 feet, of hair. When she finished fumbling with her hair she grabbed a bottle, poured some pills in her bare hand, then into a tray and began to count out the desired amount.
     Would you want to receive these pills after seeing this? Didn’t look to sanitary. Pray she washes her hands after a bathroom visit.
     I must add, all employees were wearing masks most just covering their mouth, not their nose. I was later informed that none of the employees in that pharmacy had taken the vaccine…none. Wonder if they know something??

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591. I have been using CVS for over 10 years because my insurance is PPO plan. If I was not required to use you I would have found another pharmacy years ago. Your store in Tucson ,AZ on Golf Links & Pantano Rd. continually never has my prescriptions on time even with auto fill, its always some excuse and I think that store is understaffed. Today I went to pick up my meds and the girl told me they are not ready because they are short handed. I hope you can do something about this store’s problem.

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592. I am writing appoint on behalf of my child and his friend who works in Larkspur Landing the car off work and went to CVS to buy a cold drink the manager harass them told them to leave their backpacks at the front door and then follow them around the store and when my son was asked why is he being followed he didn’t called the police and refused to sell them anything out of the store these are good kids they have good gradesAnd good jobs why did he call the police why were they receive refuse service
     This is unacceptable and it is a classic acts of racial profiling we are looking for a response unless I have to obtain an attorney

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593. I have been with CVS over 15yrs I call to get a replace card I believe his name is Adrian I saw to speak to a supervisor he hangs up in my face twice im thinking about going to Walgreens if this is not handled ph # 713 822 xxxx Harold Mcclinton thanks

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594. This needs to be discussed
     Verbally

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595. Why is your store denying bathroom access? I am 56 year old women that just needed to PEE.

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596. Back in September I walked in CVS in North Natomas on Club Center Dr. I forgot my mask sorry I’m a senior citizen but the person behind the counter said and I quote, you need a mask there is a sign on the door don’t you know how to read. Not only did this person insinuate I’m stupid but he did this in front of quite a few customers. Ever since he is rude and does not treat me like other customers. I’ve spoken or yelled at the store manager because he was going to take care of it. Now Ryan District manager was going to speak to both and call me that evening Monday, No calls, he will not answer my calls. They now have all their stories together that’s fine. Someone who cares about their customers who have been shopping their for years is treated this way. Thank you please respond.

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597. Dear CVS CEO: I’ve been a cvs customer for 30 years. I tried to get a second Covid-19 vaccine at your Mattituck NY location and was denied. I didn’t have the original vaccine card with me from my first vaccine. The representative Laurie or Laura said I need to have that card. The appointment reminder I received from CVS said to bring my ID, medical insurance card and a mask. I did and I was denied. Maybe because I’m a minority and cvs discriminates against minorities and I’m over 50. I’m an essential worker that sits with clients everyday through this whole pandemic. however medical workers and employees of cvs seem to be the only priority for the vaccine. I would like to cancel close my cvs relationship. I will never shop there again.

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598. Mucho bla bla en farmacia, no mueren las manos, he esperado 3 horas por medicina , aun sigo esperando…

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599. Our CVS at Woods Chapel Road and 291 in Lees Summit, MO needs some help for groundskeeping. Our store was at one time very beautiful with Stella doras and trees. Now the trees are dead or dieing and the beautiful flowers have been consumed by weeds. One the other 4 corners are QT, Commerce Bank and a Price Chopper as the anchor store. Their grounds are maintained and very well taken care of. Our CVS is a very sad looking. Please help our CVS look as beautiful as our other stores. We shop here frequently as do our neighbors. We take pride in our community. We would appreciate your help in this matter.
     Thank you
     Cinda Rosenbaum

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600. 5680 NC HIGHWAY 42 WEST
     GARNER, NC 27529
     919-772-6450 | Store 3214
     The above named store has been having issues for months. It has gone too far now!!!! It takes 15 plus minutes for someone to answer the phone. My Dr. has sent scripts in for me, and days later they are not yet filled !! I finally got through to someone in pharmacy yesterday and was told they are 5 days behind on filling prescriptions !! WHAT?? Recently, I went into the store and the PHARMACY WAS CLOSED………………I was told they couldn’t get anyone to come in?? People, including myself, depend on their prescriptions in a timely manner. I personally use an antidepressant and can not skip or miss doses. Please, please do something NOW!!

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601. Customer Viola Breen ,local CVS store 7891,Lantana rd,Fl

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602. Drive to cvs appointment at 9:30 cancelled didn’t even try to get me in somewhere else

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603. I went to cvs in Pinole on Canyon drive around 3::00 on 5-10-2021 and waited over 40 minutes in the drive thru to get my medicine. The 3 cars in front of me all took the the covid test that’s right in front on the drive thru window. This is very bad business policy, I then had to drive up right where they just touch everything exposing myself if they have the virus because this is where I have to roll down my window and get my meds. I don’t go in the store because I’m afraid of catching the virus being around people. I called about 4 months ago and complained about the exact same issue and was told the the district manager named Peter would call me I never heard from him. This needs to be done somewhere away from your customers, We don’t want to catch the virus because of you not taking this virus serious. Very bad for your business and people need to know you are not running your company safely. Darlene Fleming (510) 724-xxxx I want to heard from someone and you need to move the drop place away from your costumer.

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604. Gentlemen/Ladies:
     I was just made aware of an incident at one of your Minute Clinics in NJ where a Nurse Practitioner refused to treat an on-duty police officer because she “doesn’t like cops”? Is that acceptable to you? It’s definitely not to me. As a retired officer (who’s husband is also a retired law enforcement officer) I’m appalled that we could’ve possibly been subjected to the same treatment. I’d like a response back from corporate with a resolution. The PA’s name is Moly Poulose.

     Thank you.

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605. Really ashamed that cvs employee from new Milford was incredibly disrespectful to officer . Her name is Mary poulose

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606. Sad to hear about an employee mistreating law enforcement officer. Shameful

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607. I have been on hold for almost an hour

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608. I have been an ExtraCare client for many years. I contribute $5 everymonth and never always use the $10 alloted for use every month. WHY do I get turned down some times. I need to get this cleared away now.

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609. I am amazed at how absolutely rude the pharmacy staff in Dublin VA has been to me several times. I’ve had my prescriptions misplaced then when the staff located it they blamed my drs office staff for it. Ive been trying to have my refills and complete profile sent to another pharmacy since the middle of April and they have yet to take care of this matter. I declined the prescription refill request via text they contacted my drs office anyway to obtain a refill. Ive just phoned them again to have my information and refills transferred I really hope this will actually occur this time. There is no reason anyone should be spoken to the way I have by the staff there as well as one of the phsrmists.

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610. I would like to know if a family member from South America comes over to the US do they qualify to get the Vaccine

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611. I visited the CVS on Elk Grove Florin in Elk Grove California about an hour ago. I attempted to use a coupon from the app. I tried several products that the coupon was showing on the app as attaching to. The cashier tried several times to enter my number and see if the coupon would attach. The manager Shalini stood there unconcerned and said there was nothing that could be done. The coupon expired on May 2nd.I visit your stores weekly and have had this issue before. Usually a manager fixes the issue without problem. Shalini stated that there was nothing she could do. I know that’s not true. I have found Shalini to be unprofessional in general. The last time I was in the store I overheard her speaking to another employee and telling him that “Indian men are bossy.” They were talking about a customer that had come in earlier. I told my husband I was surprised to hear a store manager say something like this with customers around. She was stocking the shelves in the the beauty area and the cashier had stepped away from the register because there was no line. She is very unprofessional. If a customer comes in and is spending money in your store, they should be treated kindly and assisted if there is an issue with your computer system. Sadly, I did not receive good customer service today. Thank you.

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612. my home phone is bombarded with automated calls from your CVS pharmacy in midland, mi. the number is 989-486-xxxx,please stop all automated calls related to those prescriptions now, 6 since last night!!!!

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613. It has been an ongoing issue to try and get prescriptions filled at the Thompson Blvd. CVS in Ventura, CA. 93001. I am so tired of being lied to and deceived when it comes to our prescriptions. We both take Adderall (sometimes generic) plus a number of other medications. The latest problem happened today. I call to see if my Adderall will be ready by the refill date, which is tomorrow or the next two days. The pharmacist can’t fill it tomorrow, as he doesn’t have enough of either the brand name or generic. He tells me that he can’t order it until it can be refilled, tomorrow being the first day, he could order it. My 90 day supply runs out on May 1st, 2021. He says if he orders it tomorrow, he won’t get it in un til Monday AND he can’t be sure it will be in on Monday because of all the regulations placed on that drug by the FDA, and CVS. He says I can see if another CVS has enough to fill it before then, however, I will need to get a new prescription from my Psychiatrist for whichever CVS has enough to fill it. He can’t transfer the prescription from his CVS to another. My Psychiatrist is only in for a few hours on wednesday and thursday, so, getting a new prescription is not possible. So, I HAVE to wait until Monday, AND MAYBE IT WILL COME IN AND MAYBE IT WON’T. The pharmicist received my prescription on 4/21/2021. We have been customers at that store for years, BUT, EVERYTHING IS FIRST COME FIRST SERVED, SO WE CAN’T EXPECT ANYTHING TO BE THERE ON TIME, AND HE CAN’T ORDER IT UNTIL IT’S DUE TO BE REFILLED, AND EVEN IF HE DOES, WHO KNOWS IF IT WILL SHOW UP. WHAT KIND OF A SYSTEM IS THAT? EARLIER THIS MONTH I C ALLED CVS TO MAKE SURE MY WIFE’S ADDERALL WOULD BE ON TIME. WHEN i CALLED IT WAS ALREADY OVERDUE. I WAS TOLD HER 90 DAY PRESCRIPTION WOULD BE AVAILABLE ON 4/12/2021. WE WENT IN TO PICK IT UP ON TUESDAY 4/13/2021. IT WAS ONLY FILLED FOR 30 DAYS-EVEN THOUGH THERE WAS A 90 DAY PRESCRIPTION FROM THE DOCTOR FROM MARCH 3RD,2021. THE PHARMACIST STATED THE 30 DAY PRESCRIPTION WAS DATED 3/4/2021. AFTER CHECKING WITH HER DR., HE STATED HE DID NOT SEND A 30 DAY PRESCRIPTION IN ON 3/4/2021, BUT, HE DID SEND IN ONE ON THAT DATE FOR 90 DAYS. SO, PLEASE, EXPLAIN TO ME WHAT IS GOING ON AT THIS PHARMACY. THE BEST PHARMACIST THAT STORE HAS HAD IN YEARS, WAS BRIANNA, I BELIEVE HER NAME WAS. SHE WAS DEMOTED AND MOVED TO THE THOUSAND OAKS CVS-A HUGE MISTAKE. SHE WAS THE FIRST EVER CVS PHARMACIST THAT TRIED TO HELP US GET ALL OF OUR PRESCRIPTIONS TIMED IN SUCH A WAY, SO THAT THEY COULD ALL BE FILLED AT THE SAME TIME, SAVING US MULTIPLE TRIPS EVRY MONTH. WELL, SOMEHOW SHE GOT TORPEDOED WHILE ON VACATION, BY OTHERS IN THAT STORE, AND THEN SHE WAS DEMOTED AND MOVED. WE ARE NOW ON THE THIRD, I THINK, SINCE SHE WAS MOVED. SHE NEVER SHOULD HAVE BEEN DEMOTED OR MOVED. SHE WAS A BREATH OF FRESH AIR. THIS STORE AND YOUR POLICIES NEED TO BE EXAMINED, AS THEY ARE INEFFICIENT AT BEST. ONE LAST THOUGHT, THE PHARMACIST BEFORE THE CURRENT ONE IS SO ARROGANT AND APPARENTLY, FEELS AS HE IS SO FAR ABOVE US LOWLY CUSTOMERS, THAT THE AIR HE HAS TO GET BY ON MUST BE SO THIN, THAT YOU SHOULD PROVIDE HIM WITH SPARE OXYGEN TANKS AT HIS ELEVATION, AS HE MAY PASS OUT.

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614. I get my prescriptions from CVS. I talked to people who work at cVS facilities regularly. I can tell you that I’m disgusted at how poorly these employees are treated by corporate. These employees are overworked underpaid while you gay cats take in billions in profit. I’m taking my business elsewhere. CVS sucks.

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615. My name is Mary DeAngelo. I would LOVE to know WHY the CVS Stores #2697 at 3681 Bruckner Blvd., Bronx, NY, 10461, IN THE PHARMACY DEPARTMENT NEVER ANSWERS THEIR PHONE!!!!
     My son went there to pick up my medicine for me, so I told him to call me as soon as he got there. When he called, I asked him if there were any customers at the counter and he told me that there was No One there!!!
     This happens all the time, Not just once!!! I always wind up calling the store front and many times I get to talking to the manager. He always has to tell them to pick up the phone! Sometimes, I still have to wait and again, there will be No One in the pharmaceutical area!!!!
     Another problem is, the app asks me if I want the pharmacy to contact my doctor in regards to some of the prescriptions, so I do that but when I call and finally talk to the pharmacy department, they tell me they Can’t Call but I would have to call!
     Is this the kind of customer service CVS provides????
     If that’s the case, I’ll have everything sent over to Walgreens or Pilgrim Pharmacy.
     I guess customer service is out the door.

     Mary DeAngelo

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616. I have Medicare and aarp can I still use a singlecare pharmacy saving card to cut my bill

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617. I’ve been having problem with CVS pharmacy. They never have my medicine ready on time” and my full quality!!! They have me waiting for 3 days. Then I go and pickup my prescription. And they don’t have it ready. Plus they never pick up call’s. Example; I went on a Thursday to pick up my medicine. They told me. We don’t have the full amount of your medicine. And if we give you only what, I have on the shelf. I’m not able to send out more. Until you finish the one’s, I’m giving you. Which was only for 2 weeks. So you might want to wait until Monday. I said ok, I’ll be back Monday. Remember this was Thursday. I go back on Monday to pick up my medicine. They don’t have no medicine for me., Ready at all. They said we need to order it. Remember they told me on Thursday they were going to order it for me. My full quality amount. And for me to come back on Monday. So why are they saying they need to order it. They supposed had it already for Monday. I’m meantion this to them., they should’ve had them already. I was here on Thursday. They say hold on. They took for ever. then a man comes in the speaker saying you need to move your vehicle to the end of line. I’m like they told me to wait. Finally they said we have the medicine for you. The pharmacy will be getting it ready in 5 minutes. In all of this, the line was long already. Again this person says.. You need to move to the end of the line. I ask why? He meantion to me, cuz there a Line., Behind You. I meantion to him. You said give us 5 minutes.cwe will have your medicine ready. So I’m not moving. I meantion to them you coast this Line to form. First you said” you didn’t have my medicine. You had to order it.” Then I said they where order since Thursday. You go and check. And they are there in stock”. You meantion to me. They are working on it. It will take 5 minutes. And know you want me to move. And wait for 1hr behind all those cars. To top it off they ask for my Driver license. I send it to them. And instead putting it inside the bag. with my medicine. They just Threw it there in the tube. It got stuck, I couldn’t get it out. I couldn’t even open my vehicle door. Cuz of how narrow it is there. Plus I have really bad back problems. I was really in pain. the position I was in, inside my car. all crooket trying to get my driver’s license. just because they got upset for something it was there fault in the first place. They just threw my driver license.
     Like I mentioned earlier.
     1. They ordered my medicine on Thursday. And if I get a small amount they had it will take longer for them to order it.
     2. Come back on Monday.
     3. I’m there on Monday. They say they need to order it. Cuz they didn’t have it.
     4. It turns out they had it there. They just didn’t wanna do it.
     5. They keep on asking me to move from the line.
     6. When they where only going to take 5 minutes to fill my medicine.
     7. They wanted me to go behind all those cars. And wait 1hr.
     8. Threw my driver license, they couldn’t put inside the bag where my medicine we’re send in.
     You all need to do something about it.

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618. My husband is on 5 different heart pills with auto refill one month has to go to different store this month pharmacist said he didn’t have them, I told them if my husband dies it is 100%CVS’S cause they didn’t have his pills. The pharmacist came up with some. Are they trained to LIE.

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619. CVS manager name is Diana …swing shift …white rd story Rd. San Jose ca. 95127 I walk into the store at 9:35 pm and this lady accuse me of a guy that she had kick out of the store the day before …. So I ask her is he Asian …she said Hispanic and i had my mask on …i was going to take off my mask and cuss the x out of her …. Because from my name I written down I AM NOT HISPANIC…and if I do not get some justice done for racial profiling with this innocent I will not let this go … Diana no last name she scared to give it to me … Accused me of stealing from her store and I was kick out of the store …supposely ….

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620. I like to take the time to say CVS 216 Henry Street, Hempstead, NY I’m not one to complain but that store needs help, I’ve been calling for two days now try to find out why I don’t have my medication one was sent April 19th, 2021 and two were suppose to be ready on April 24th, and now for two days I have been calling for two days phones not working I don’t understand why I can’t get my medication and no explanation to say why it’s not there but they can call if I don’t come the first day they call I’ve changed many pharmacies I have no problem doing it again that pharmacy needs help everyone complains we have to stand on line so long with one person on register if they can’t handle the busyness CVS don’t need to be here it’s horrible, just give us some understanding that’s all at times people leave the line because it becomes too long, I’m

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621. CVS upper management is involved in a cover-up Scam along with being prejudiced here are there names are some of the names of the people that are head of it Marshall Hayde Jeannine Pratt, Francisco CO60714 and the manager at 9654 store this has been going on since 2019 I wanna have Angie Gargia and the others take a polygraph and I will take one as well because they have said that they have talk to me which never happen they gave a package away to someone else which wasn’t Jill Rodd Rodolfo but I was told from Francisco CO60714 that Jill did sign for the package which isn’t true I have proof also I can’t wait to see how they are going to explain not following there own policy which wasn’t done in this case and they are keeping this away from the CEO of CVS I just wanna get my money back which was $13,500.00 dollars Thank You

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622. Changed pharmacies weeks ago from another
     Pharmacy here in Paris Ky
     Called in meds Froday Aprill 23 2021
     Went get them Sat April 24 2021
     Did not get meds from previous pharmacy
     Still had meds to use from previous pharmacy
     Was out
     Diabetic needed meds for the nite 4 24 2021
     I changed pharmacies because problems
     CVS up road from home
     Convenient
     Hope not sorry changing pharmacies

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623. To Whom It May Concern:
     I am writing this so because I am so upset as to what happened to us today….Saturday, April 24th, 2021 at 12:37 pm.
     My husband and I were finishing a flooring job at Madeira Norte Condominiums at 13000 Gulf Blvd., Madeira Beach Fl.
     We were going to pick up a few items at the CVS 15129 Madeira Way, Madeira Beach Fl. In that same parking lot is the Beach Hardware and Marine Supply Store…(mind you, the ONLY hardware store in that area). We had run out of caulking at the job we were doing at the condo. We decided to run in and get the caulk before going into CVS. We had parked our truck and were in and out of the Hardware store in less than 10 minutes. We were walking across the parking lot to go into CVS…when there was a tow truck towing the company truck my husband works for!!!!! We ran over and told the driver to put the truck down. We provided the reciept for our purchase at the hardware store and we had every intention of going in to CVS as planned. We had to spend $80 of our money so the tow truck driver would give us back the truck so we could finish the job at the condo. He said that CVS had called them. I am so upset by this….we shop at CVS drug stores throughout Pinellas County. I tried calling the CVS store and no one would speak to me about this. I called the Tow Truck Company…A-1 Towing. They didn’t listen to anything that I was telling them. We are poor people. $80 may not seem like a lot to some people; but to us that pays our phone bill…which is due tomorrow which is what we had planned on using that $80 for which instead had to be used for the towing company. We were ALLOWED to park there for both the hardware store and CVS. I can not undertstand how this could happen within a 10 minute time frame. I know that it is in an area for tourists. Maybe other people might take advantage of this parking…but all we were doing as residents who live in this area…was trying to go to a neighborhood store to pick up the items that we needed. I gave that driver proof of our purchases and the reciept that showed we had just left the hardware store. I am sickened by this because it is unfair, we did what we were legally allowed to do. We parked, bought our supplies, was on our to CVS to pick up drinks and femine supplies. Is this really how customers should be treated? We are not tourists who parked there and lied about our time. If we had not run out of caulking we would not even had to have made the trip.
     I have sent an email to A-1 Towing since the dispatcher did not care that we showed proof to the driver. He said we could have been at the beach. I said there is proof all over this place with security cameras that show us pulling in, parking, and going immediately into the hardware store and coming out 10 minutes later.
     I am asking for this situation to be corrected. We are NOT the first people that this has happened to at this location. There are others who have gone into CVS and have come out and their vehicles have been towed. This is unexcusable.
     Please help us.
     April Magee

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624. Poor customer Service, along with a medication problem and not sending 1 prescription to another pharmacy to fill at my request. I plan on evaluating this complaint elsewhere if not dealt with on the proper level.

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625. I want to say that it is completely unacceptable that CVS has given money to support anti-voting legislation. There was no voter fraud in the 2020. These voter suppression laws are to disenfranchise Democrats and to give Republicans away of cheating, throwing people off of voter rolls. You need to not give any money to these Republican voter suppression laws.

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626. The Portland cvs always mess up my order and they say it the computer well I could understand that if it did not happen over and over they should contact the corporation and get it fix.you do t mess around with filling meds if they can’t take care of me I will go some where else

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627. I was in the CVS pharmacy at 3100 shillington road, sinking spring, pa 19608. I was there to pick up a prescription that was called in from my doctors office. The pharmacy tech Jana was extremely rude and unhelpful. She told me my insurance wasn’t working and there was nothing she could do for me. I only have had issues at this location so I asked her if she could transfer my prescription to the CVS in target in wyomissing, pa. She stated like I already told you no there is nothing I can do for you and threw my insurance card back at me. I then called the store and spoke to management where they said I am not her first complaint. When you are in a customer service position speaking to the customer should be done with respect and this is not what I received from her.

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628. Complaint on customer service

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629. I was shopping at the 100 W. Maple rd Walled Lake CVS today. I witnessed (possibly) the manager (man in dress clothes that is an employee) talking to an elderly woman trying to buy a lot of gift cards. She was on the phone with someone trying to get her to buy the gift cards and it caused the employees to notice. The employee was gently trying to explain to her that she was probably being scammed. It warmed my heart and thought I should let CVS corporation know that this man most likely stepped in and saved this woman from a potential disaster. People like that make the world a better place.

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630. Can’t get through to CVS for my prescriptions by phone. A Liver Transplant recipient—CVS—-has a one star rating.MERLO CEO OF CVS MADE 36 Million Dollars in one year. Please get off your yacht and take care of your poorly run business. I also feel sorry for the staff of CVS and she did not hire any additional people for the Covid situation and people can’t even get their life-threatening medications. I believe that you received funding from the federal government for Covid vaccinations. But you did not Increase your staff. Shame on you.

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631. Hello. Our local CVS is store #0947 and every time I go to pick up my prescription it is NEVER ready for pick up. “It’s in the works” is what I get told every time. There is never enough staff working as I stand there and wait for a staff to assist me. The look at me and acknowledge I’m standing there but just continue what they are doing. This is very poor customer service.

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632. Didn’t receive 20% discount, have 2 different numbers last 4 =9356 store # & 1299 pharmacy #, I’m paying $5 and change for membership but not receiving discounts from store. Why?

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633. I just wanted to advise the CVS in Texas in Fort Worth off Boat Club Rd. Does NOT check their door dash orders AT ALL! I was just told by a woman (apparently the floor manager) they DON’T check any door dash orders at all and allows them to shop without confirming they have the correct order! I just spent almost $30 on water and only received HALF MY ORDER!!!! AND the manager refused to provide her name at CVS!

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634. I shop at your CVS on stony point Road in Santa Rosa California. Each time I go in there they are rushing you out the door either before 11 o’clock or telling you they close at 10. Tonight I was approached by a man that works there and the time was 1045 telling me he had to shut down the registers and followed me around the store basically chasing me out. It was a very uncomfortable shopping experience as a shop there every other day as a loyal customer. You could tell he made the other employee very uncomfortable. It was obvious he wanted to get out of there. This store needs to be monitored for their early hours that are not reflecting the Internet hours. He literally wanted me out the door at 10:45. And he was not kind about it. I had previously been looking around the store to find some thing and no one asked me for helpLooking for what I needed if you wanted to leave so quickly he may have thought of doing that. Thank you

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635. I would like to commend a staff member of a CVS pharmacy located at Crawford and Main Street in Skokie illinois. The staff member is named Patricia and calls herself Patty. Throughout the time that I have been a customer at CVS pharmacy and that is probably a good 10 years, Patty has always been more than helpful, responsive, professional, good natured and above all a seemingly dedicated employee. I would like to have her officially congratulated for always being the staff member who customers seem to gravitate towards. While there are other staff members at this location Patty seems to outshine them all through her good works. Please make certain that she knows of this gold star comment so that her day might be made a little brighter.

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636. I have stage 4 chemo and have a terrible time every month getting my CVS specialty meds and go thru all kinds of issues and it is very stressful trying to get my meds. I want to file a formal complaint to the ceo – vice president or someone who I can tell my story and how the company pardon but sucks and they could care less about the consumers. I work for the government and I would never do like this company has done to me and stress me out and I feel bad for people who just sit back and take this and but I do expect a call from someone higher up that will listen and hopefully look into what the real problem is and fix it. I expect a call within the next 2-5 days please.

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637. Good morning sir/ma’am
     I am having a problem getting my medications issue at CVS pharmacy in Clinton Md off Woodyard road.
     The pharmacist or supervisor got involve telling me to calm down and I will be help but she then disappeared and I left the store without my issues being resolve, I was told to come back in two hours because they are tied up.
     My phone number is 240714xxxx
     Thank you
     Mr James Escano

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638. I just want you to know you have the best pharmacists and best run pharmacy in the world.
     I have been a customer for many years They are the best and I am married to a retired pharmacist and very picky. Well done CVS

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639. My doctor send a prescription for Amlodipine on the afternoon of April 1, 2021 during my, later afternoon I received a auto message from CVS Pharmacy, to inform me that the prescription can’t be filled until April 24. I called the doctor’s office to inform them that I had a problem getting the prescription filled on April 9, 2021. I again received other auto message fro CVS Pharmacy that I pick up the prescription on April 14, 2021. On Wednesday April 14, 2021 to pick up the medication only to find out that pharmacy had no prescription order. I contacted my doctor’s once again to let them know I was having a problem getting the prescription filled. The doctor’s office called the CVS Pharmacy with me on the line regarding my prescription for Amlodipine and told I could pick up my prescription within an hour or an hour an a half. After ending the call I received another auto message from CVS Pharmacy that the prescription could be filled until April 28, 2021. I contacted CVS location 301 421 9060 15600 Columbia Pike, Burtonsville, Maryland and was told the prescription order was ready. The CVS Pharmacy auto message system calls are an error, this is a problem that needs to be address.

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640. Robin at the cvs. 901 federal get in Hollywood FL. Was extremely unprofessional. As soon as my fiance and I walked in she called all the customer service to the floor to see if she was stealing my fiance has no criminal history whatsoever. While i was receiving a money gram at the front Robin was extremely aggressive towards me. I told her that she should maybe leave her private life problems at home and not take them out on us customers. Nonetheless she didn’t like that I said that. She then said i threatened her. She threw her authority around like she was an FBI agent. Very un professional. And i have been going to that particular location for awhile now. I’m so in shock at her behavior my PTSD is really affecting me over this. I hope you will address this matter diligently. Thank you.

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641. On March 12th, an employee at CVS on Hampton Street, Easley, SC accidentally let a stack of crates fall from a hand truck onto my car. He admits to this. The local police filled out a report as my car was dented. I have made several calls to 1-847-645-0629 and left messages but have not received a return call. Your ref # is 402103875SA0001.
     The incident was witnessed by the person in the car behind me and captured on video per the store manager. I will seek legal advice since CVS is refusing to contact me.

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642. The pharmacist/manager, Miss Courtney Ambroise, at the Lafayette (Pont des Mouton) location has been very rude to me. She makes me feel very uncomfortable the way she talks with a disgusting tone throwing her hands around to intimidate me, and when I when I speak she proceeds to interupt me with ( mhmm mhhmm mhmm mhhm) She goes as far as not ordering the medication after telling me it would be delivered and ready the next day. I will not stop going to your pharmacy just because she wants to be rude, but I am letting you know. If it escalates or she has it out with another customer, you can’t say you weren’t aware of her actions. Its all on video. Thank you. I would hate to for Miss Ambroise to cost you a court case. I trust you will chose the best action. Thank you. Have a great day.

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643. I went to the CVS on Alf Coleman in Panama City Beach, FL to pick up a prescription, it was not ready, which was fine. I informed the assistant I was going to use the restroom so she knew I was going to wait. When I entered the restroom I was scared to use it. There was paper all over the floor, the toilet looked like it had not been cleaned forever(feces all over the inside and on the seat), sink was black and the baby changing station was filthy. I would have thought with the pandemic sanitizing the public restroom would be a high priority

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644. Regarding CVS Pharmacy in Big Bear Lake California 92315. There is no excuse for the rudeness I have received from this store after transferring 8 prescriptions of which most of them AR paid for by my insurance which amounts to approximately $20,000 / 90 day supply. After attempting 6 times answer some questions the pharmacist text me to get in touch I was unable to get through spent over 1 hour on hold five different times I spoke to the manager and he was going to have the pharmacist call me that has never happened I will be taking my prescriptions to Walgreen across the street. I will never go into a Walgreens again. This company should be disgraced at how their drug stores are managed

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645. I return a product but I did not want to lose my $5.78 in coupons. I called customer care and the first agent connected me to a wrong department. The second agent I couldn’t even understand what she was saying to me. In fact, a sales person in the store could not understand her either. The third time I called your agent disconnected me. I gave all three of these agents my information I was on that phone for 45 minutes . I am a loyal customer to CVS but I was very disappointed in the service.

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646. Small parking lot pleasant Street Berlin New Hampshire next to multi unit house. Looking to purchase house but no parking.
     Sell the small parking lot?

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647. My name is Vera Coleman I’ve been with you guys for a long time your pharmacist over on Ann Road animal Vegas Nevada always seems to give me a hard time when it comes down to my medication I understand it’s a narcotic but the last three months that I’ve been going in there I had nothing but problems I’ve been lied to I was told to come back several times and it’s been a ongoing process for three months now they claim that they sent information to my pain management well my pain management said they never got a call from them it’s just a ongoing processAnd I would like for it to stop so could you please help me with this it’s off of Decatur and Road Las Vegas NVDecatur and road in Las Vegas Nevada and road

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648. I just left the doctors office & I was picking up my prescription and Sudafed for my wife & I was told that I had to come inside for that. I could barely get into my truck, let alone being told that I would have to come inside for that with not 1 but 2 cracked ribs to get what I could have gotten @ the drive through. My family has been dealing with your company for at least 20+ years and has been very pleasant, but to ask someone to do that is very wrong, I believe that it could have been handled a lot better. Will consider another option in the future.
     Thank you

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649. Weekly ad for April 11-17 advertises a 2.00 send to card for tide pods but the cvs send to card does not have it on there.

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650. So I was over in the skin care I’ll looking at some stuff and next thing I know the lights shut off and I walked around and said hello hello and no one was there. I walked over by the door which was locked in the inside alarm started going off very loud. Everybody walking by outside was looking in and I was trying to tell them I was locked in! I called 911 and the firemen came and set me free! The manager had to come up there and unlock the door with his keys. Seriously though, I was really scared because you never know what could happen and they could’ve thought I was trying to rob the place. All in all I’m fine but I am filing a complaint.

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651. I filed a covid-19 appointment but cvs on 202 concord pike wilmington Delaware 19810 failed to provide me my covid-19 shots. I might called my senator to file a complain against cvs failures

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652. Cookeville TN CVS on Willow Ave is very incompetent. Medication is never ready when promised. I called 3 times to make sure that it is ready at a certain time only to have to leave and grocery shop and come back and it is still not ready! Called the night before only to be told that I would have to call back the next day to make sure it is being filled! The price is always different from month to month even paying cash! This store should be checked into and visited by corporate. I will be transferring my next script somewhere else.

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653. After 2 days and almost 5 hours on the phone and computer and visiting the store I called corporate headquarters to get cancelling my carepass done in 15 minutes. A very extremely frustrating experience. A big thank you to Aurianna for helping me in a pleasant manner. She was the first human I talked with in the past 2 days and she was great. I think you need to get a better system for doing anything on you email or phone lines.

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654. My daughter is on life saving medications and your specialty pharmacy keeps sending her clinics and not her prescription. One is an IV med that she can not go without for 3 hours or she dies. Billing won’t answer emails. Ins hasn’t heard from you in 2 months. What is the problem?

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655. Outrageous service at your store in Baytree. Fl. MD called in script in my presence 24 hours ago and FAX still sitting in a pile with others, AGAIN.

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656. CVS corporate is harassing its employees. I live in a small town full of older people who don’t use self checkout and don’t want to buy a subscription because they don’t shop that much or buy the right stuff or simple don’t have the money. Pushing this on its employees getting people mad is making the employees leave and if it continues the store will have to shut down. This is called harassment. I know it won’t go away but forcing them and writing them up for not asking because people already have it or won’t get it. Isn’t right! The store is down to 5 employees and can’t keep new people because of corporate. Something needs to change if you want this store to stay open.

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657. Have emailed repeatedly, no answer. Called your customer service and your rep transferred the call to me. Yes you read that right.

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658. I called in my refill in on 4/5/2021 through the automated system. It said my RX would be ready at noon the same day. I go to pick it up at the drive thru and they told me someone had already picked it up. They were not nice about it either. No one has ever picked up a RX for me. They are definitely mistaken. They told me to come inside so they could go through the footage from the cameras. I told them I didn’t have time I had to go to work. They said they would look and give me a call back the same day but I never received a call. I trusted CVS with me meds, I’m very disappointed and will be Changing pharmacies. I will take my time tomorrow to go to see what they did with my RX. If they cannot figure it out. I will be taking this matter further. (CVS in Hattiesburg, Ms on cole road 98 west ). The worst !

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659. The manager of CVS on 18th at new Utrecht was not helpful at all he refused to give me a refund a store credit or cash backOn a OTC item that was purchased a day before I had a receipt it was not opened and in good condition and he absolutely refused to do anything for me he said once you buy it you’re stuck with it

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660. Store 2579 elmsford ny has no carriages in store for shopping for months

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661. The CVS in McDonough, Georgia, Zack Hinton Parkway is the worst in the country. They change personnel weekly. The minute clinic called my prescription in three hours ago. They have people that have a language barrier. The pharmacist is a Indian man and very rude. I will picket this place starting tomorrow. Every day, until a change is made!!!

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662. I am unable to book an appointment with CVS Cook Street Clinic Victoria B.C.Canada. I am told that I have had too many appointments ( untrue ) or that there are no available appointments for a doctor ( also untrue as I attempted to book with each and every one ). Please advise me as to how I can book an appointment online! It is next to impossible to contact the clinic by phone.

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663. My name is DeJarnira Carlisle and I am a loan Signing Agent for Family1st Notary LLC.
     I dropped a package off at your location at 1949 West Market Street in Akron Ohio.
     I was advised by the front desk (Tanaya-not sure if I’m spelling it right, she was an African American female and was very nice to me) that your location was an authorized location for Fed Ex. I was advised that this location only does receipts for UPS not for FEDEX. I thought that was strange but she assured me this location was a Authorized location. I then handed her my package and left.
     2 days later I received a call from the Title Agency telling me that the package was never received.
     I called Fed Ex and spoke to two different reps whom advised that the package was not delivered to them and that CVS 1949 West Market Street is in fact not an authorized location. I called back to CVS and spoke to a rep by the name of Alicia whom took my information and advised she would reach out to Tanaya to ask where the package was, as she did not see it up front. Prior to us disconnecting the call Alicia spoke to a rep by the name of Tammy whom advised that FEDEX picked up this morning. I called back to FEDEX to ask aren’t the packages scanned before they get on the truck. I was advised yes they are. I ended up traveling back to 1949 West Market CVS and spoke directly to Alicia, whom then called Tammy and Tammy stated that the location is not a FEDEX location but there is a customer whom comes in every morning and he works for FEDEX and she personally handed over the package to him. She stated it was done as a favor. While i understand the gesture, the best thing to do in this case would be 1..the employee whom is working up front needs to know what services you do and don’t offer and 2. Just because a person works for FEDEX doesn’t mean you hand the package off to them, especially when you don’t offer that service and the FEDEX rep is not on the clock. Per the conversation the FEDEX rep comes in every morning to buy a nicotine patch so they know his face but not his name. SO he could not scan this package and there are so many what ifs in this case i really dont need to name them all. This particular package had some very important documents in it and a large check. Luckily the package finally turned up on the FEDEX tracking site at 8pm but it should have been at the promised destination by today.
     This was a very lengthy mistake and could have cost some one their home and money.

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664. Called in a prescription refill and was informed it would be ready that day after 3:00 pm. I went to pick it up the next day just to be told there were no more refills and I would have to contact my doctor. Did they not know this when I called it in? Also couldn’t they have contacted me or the doctor to inform someone of this. Very poor customer service. This is not the first time this has happened. Is this regular practice for your company? This happen at the Grand River/ Schaffer location in Detroit. Trying not to have to transfer my prescriptions to another Pharmacy. 😫

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665. How can you stand for the new voting laws in Georgia

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666. I am writing to express my dissatisfaction with CVS In Tullahoma TN 1351 on North Jackson St. On March 31, 2021, at your store located at 1351 North Jackson St., I went in to purchase a reloadable Visa gift card as a gift. I spoke with one of the associates. He was very nice and polite and showed me the gift cards. He explained to me about the $6.95 fee for the gift card which was fine I assumed it was because it was reloadable. When I got home I noticed that the gift card was not reloadable. I went back to the store To see if I could exchange or get a refund. I was told that the gift card was not refundable and there was nothing that they could do for me. I was just very disappointed. I hope you have a great Easter and that you get back in contact with me
     Sincerely,
     Wesley Painter
     w_painxxxxx @yahoo.com
     xxx Woodland Court
     Tullahoma TN 37388
     931-434-xxxx

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667. Yesterday I signed up for CVScarepass. Today I want to CANCEL it. Just try doing that. It is impossible. No telephone number that your co. puts out has an answer. I don’t have an account, but I’m asked to have 8
     CHARACTERS IN my password. This seems like a major SCAM! Nothing has worked…telephone numbers, filling in forms or any contact for that matter.
     If I am not contacted soon with accurate informatio, I will be reporting CVS to the Attorney General of New York State!

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668. Good morning! This is a cardiologists office , in Fort Lee, NJ, and I must make a complaint about CVS pharmacist #0251 24-12 Fair Lawn ave , Fair Lawn , NJ Don’t know the name of the woman, who was working today 03/31/21. I called back on their request on the patients Rxs, and she without any warning in a middle of conversation transferred me to a VM, I was trying to call back, but she was keep sending my call to VM. I am a nurse calling back , and have zero respect from this pharmacist. Extremely rude behavior, unexceptionable in healthcare profession. I hope will be able to reach out , and explain that to her. Thank you

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669. Can’t seem to get a hold of someone to update my current voice and fax numbers no matter who I talk to or how I try in cvs. I am a physician who needs to update their voice number and their fax number on all CVSs in the nation. The last time I tried to do this they put my old fax number in as the new fax number and my new fax number as the voice number-Yikes! It really shouldn’t be this hard!
     This problem has happened many times before and I still don’t have a current email address who to contact so I can just get this done instead of hanging out on the phone waiting for someone to answer only to tell me they’re not the right department.
     Dr. Maraio v 760-480-xxxx F 760-903-xxxx. Please respond via email versus voice. beautybywellxxxx gmail.com

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670. I need a corporate customer representative to contact me in regards to the blatant disrespect my wife and I were treated by at the 12255 south Cleveland avenue fort Myers Florida location. I want to speak to a human about this.

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671. Made an appointment for myself and my husband to receive the covid vaccine. Upon arrival I was told that I should wait outside and I would receive a text message advising me when to enter. I did not receive a call or text so I went back in and was told to go the the rear of the store and speak with someone regarding insurance. I produced my insurance card and was told that Aetna’s was down. I was told that neither myself nor my husband could receive the vaccination and was turned away. I called Aetna and they said that there system had no issues. A representative from Aetna connected me with Evan a CVS caremark representative. Evan explained that insurance is not necessary. I lost two days pay as a result of this and spent hours on the phone with negative results!

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672. My name is Lee Ann broomhall Adams and I had a major problem at your CVS located on 441 High Springs Florida. I cannot believe that the pharmacy technician lied to me and then had the audacity to call my doctor and tell them that they needed to change my prescription because they were not going to deal with the insurance this went on for 4 days I was out of my prescription for 7 days because they had to special order my prescription and then come I said I’ll pay cash for it and they told me it wasn’t even on the premises and I knew it was and there was a huge ordeal over it the pharmacy manager was on duty at the time he was standing right there and did absolutely nothing nothing to help the situation then the other pharmacy technician got on board and she proceeded to tell me and I just could not believe that the pharmacy manager did not help. Then to top it off I go to the front of the store and I spoke with a wonderful employee named Pam and she went and got the store manager well let me tell you what number one that store manager is hardly ever in the store number two when he did come out he was completely clueless as to what to do he didn’t offer to fill out an incident report he didn’t offer to go back and rectify the situation in the pharmacy department he did nothing I was so upset I left the store I called my insurance company and they told me if I was willing to go back to the store that she would call them while I was standing there I waited a half an hour and they still had not talked to the insurance company on the phone the pharmacy manager again did nothing to help didn’t try to answer the phone didn’t try to look for the prescription which I knew was there I waited another half an hour and my insurance company got on the phone with me and said that I might as well go home because it’s not going to get rectify that night. The next day I call and guess what they have my prescription there and it’s a dollar 30 I go in to pick up my prescription and of course Megan the pharmacy technician that I had the huge problem with who lied to me and told me that the order that my prescription had not even been ordered which I knew it had been and then I got the phone call telling me it was in and I could pick it up anytime the other pharmacy technician walked over got the prescription and I asked her do you mind if I look at it and I looked at it to see if there was any information as to the date that it was processed and there wasn’t and I asked her where did this prescription come from and she said what do you mean where did it come from and I said where did you guys get this prescription from and she said we special ordered it for you on Saturday and it came in on Monday and I said really because according to Megan the prescription had never been ordered and it wasn’t even in the store and she said I’m sorry it was somewhere where she couldn’t find it and I said really because she never even looked for it she never pulled up the information on the register to go get it nothing she flat out said it wasn’t in the store so I paid for my prescription and went to the front and asked to speak to the manager and guess what he’s not there imagine that and while I was trying to talk to the cashier who said she was the acting manager when he wasn’t there which I kind of laugh because she hasn’t even been at the store for a year and she’s the acting manager when he’s not there oh okay so she said I said how are you going to be the cashier because you’re the only cashier here how are you going to talk to me privately and take care of customers at the same time and she said well you’ll have to wait and when the other cashier comes in I’ll be able to talk to you I said okay so I sat at on the stool in the camera department and waited and the person who is to reliever was late and when she showed up finally then the young lady said to me how can I help you and I said I appreciate you trying to help me but the store manager just walked in the door now would you please let him know that I would like to speak to him she said yes I will when he came walking over he came walking over looking around trying to see who needed him number one on the only person there there are no people at the front of the store ZIP zero none just me sitting there waiting for him now he knows me because I was there the night before with the problem from the pharmacy department and when I asked him what he was going to do to take care of the situation he said what situation and I looked at him and I said really is that the card you’re going to play that you have no idea what’s going on and he said well what happened and I said really you don’t remember talking to me last night and he said I didn’t talk to you last night and I said okay so you don’t remember Pam going into your office and saying to you that you needed to come out and speak to a customer cuz there was a huge problem in the pharmacy department and he said that wasn’t last night that was a couple of days ago and I looked at him and said that’s it I’m done I said I’m calling the corporate office I’m reporting you the manager I am reporting you the pharmacy manager Chris I’m reporting Megan the pharmacy tech and I’m also reporting the young lady which I could not get her name because she would not let me see her name tag who speaks kind of with an oriental accent her and I am also getting a hold of your district manager and there needs to be something done about this I’m not letting it go I’ve been coming here for 20 years and have never had a problem like this in the pharmacy department and I will not come back until something is done and if you guys didn’t do anything to rectify the situation I will start looking into taking my business elsewhere and I will bash the pharmacy and CVS all over the media because this is not a little thing that happened this was a big thing that they caused me to go into withdrawals because of this prescription please feel free to call me at 386-454-xxxx I know this is Saturday I know you probably won’t look at it till Monday but I really hope you do look at it and I really do hope you call me and I do hope that you call the district manager of that store and someone tries to take care of this because the way I was treated was so unprofessional and completely uncalled for feel free to pull the footage of that night and I guarantee you somebody needs to be fired again my phone number is 386-454-xxxx thank you

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673. I am quiet upset that I made an appointment to get my first Covid vaccination, get to the pharmacy, go to check in through the link that I had just received and the link tells me to check in at the pharmacy. I go inside to check in and low and behold there is a huge line of people in line to get their vaccinations; most without an appointment. My appointment was for 10:45, I arrived at 10:35 and refuse to be told it is an hour and a half wait for an appointment I made for 10:45. If I did not have a schedule to keep and take an hour and a half out of my life, then maybe I would have waited. This same thing happened to my daughter yesterday and an employee got reprimanded in front of her for people with appointments having to wait. Also what about social distancing. Those in line were not six feet apart and the line wrapped around inside the store; no they were not there for anything other then to get a vaccine.

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674. Ian trying to reach a human being at the Crofton CVS Pharmacy on DAVIDSONVILLE Rd. I have been in hold for

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675. March 24, as customary, I picked up a prescription at the dr.’s office for my very frail neighbor, Shirley Loughney, and dropped it off at the South Ave., Tallmadge, OH location, where she had other prescriptions waiting. She had given me $40. for all of them. I waited 30 min. until called up to pay. The pharmacy clerk said, $104.” and change. I said, “Pardon me?!” She repeated herself. I said, “Well, something’s wrong; she said $40. would cover them.” I wanted her to have all her meds so I paid Shirley’s forty and put the $65.-or-so bal. on my VISA. When I dropped them off to Shirley, she was astounded and said, “I told CVS –twice– I did not want that other prescription filled!” When she called the South Ave. (Darrow Rd.) pharmacy they said, “So sorry, but when we pass them through the window we can’t take them back.” So she asked for a credit for future use, as she spends an awfully lot of money there. Your folks refused. Shirley of course reimbursed me for my VISA outlay but (your company says) she’s ‘out’ $88.00. I say she’s not and CVS better make this right with her ASAP. If you refuse, and I can’t imagine why you would, the FDA or appropriate government agency is going to furnish your top management with a stack of forms to fill out that would choke a hippopotamus. Please rectify this gross inequity promptly. I know you will need more info and to hear personally from Shirley or her daughter Cindy and I, or they, will furnish it as soon as I receive your reply. Thank you.

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676. I was prescribed medicine from my doctor to be picked up at Cvs and they refuse to give it to me. They told me to purchase it when my insurance covers it . The pharmacist and the employee were rude to me in the store . This is the medicine BISMUTH SUBSALICYLATE – ORAL – (BIZ-muth SUB-sa-LIS-i-late) . The address in cvs is 130 Dyckman St, New York, NY 10040

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677. Obviously you morons at CVS don’t give a about complaints, trying to reach Larry Merlo or someone in your legal department regarding no signs for handicapped parking in front of one of your stores, a violation of the physically challenged law on long island

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678. Im 72 plus years old, Why cant i get scheduled for a covid vaccine when many people much younger are getting vaccines. It the priority the ekderly????
     Please contact me at 908-591-xxxx tell me what i must do to make application screened by age. Maybe your website needs to be tweaked.
     Sincerely
     Al Osti
     Alxxxx @aol.com

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679. This not a complaint , it is to congratulate one of your pharmacists; Mark Teseda , he is so courteous and professional; always ready to help above and beyond !! Thank you ! He works at the Crossings CVS.

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680. CVS BLADE brand razor cartridges have 2 different 5-blade razor cartridges that go by the same name and product number (789250). My razor handle doesn’t not fit the new cartridges I purchased, some time ago, so I don’t have the receipt to return it. I’m willing to purchase the alternate razor handle but can’t identify what that is. I like the razors and CVS products in general. Please advise.

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681. This has happened more then once. I was th old Wednesday that my prescription would be ready Thursday. Well today is Friday and now I was told it won’t be ready until Monday @06:30pm. It is 30mg morphine that I need and have been taking for many many years. I need it now or some of it now. In past the CVS here in Staunton Illinois 62088- 618-635-2538., I was told that it is your policy that in order to get this medication that I would have to have my Dr. Call the local CVS here and cancel it and write another prescription for the CVS in Edwardsville Illinois 62025, this is a bunch of Bull, why should I have to go through all that? Why can’t they be able to transfer my script and I pick it up there? I told them that I lived in Edwardsville for 23 years and got my meds there before moving to this town…. Edwardsville store is about 18 miles from here…. if this happens again I will be going to the other Pharmacy here in town. SULLIVAN’S PHARMACY. Could you’s please help me with this matter. Every time this happens I have to borrow morphine from someone or by it off the street because I can’t return the pills I get help with —– because this changes the 30 day time frame every time it happens. I use to get my morphine somewhere around the 5/7th of the Month but now it was 15th. And now it will be the 22nd of the Month….. Do you think this is the way it should be handled? Why did6they say Wednesday it would be ready 18th? Was they out or about out on the 17th? If so why couldn’t the hold some morphine to get me by until they could finish the order on the 22nd. In the last past when it happened I got whatever they had to give me a partial order and the wrote on the bottle how many was in it and did the same when they was able to complete my order… I need help in this matter. Sincerely Robert W Worthen @ 618 637 xxxx. Something needs to happen about this I know others that has already left the Staunton CVS, this is a small town where you hear alot from others that go/went to our local CVS. HELP IS NEED IN THIS MATTER AT THIS TIME.

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682. Rxxxxx and Bias about wearing a mask and refusing to Service me and give me my Meds. Contact me 33751xxxx

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683. CVS 9701 Sunset Drive
     Miami FL
     HORRIBLE customer service. Called three times to confirm two prescriptions. Only one was available and then they told me to get back in line to find out why. Spoke to the supervisor of the store and she could care less

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684. I used to feel a lot of medications at your store but the peoples in the pharmacy is attitude is foul florin are so disgusting I can hardly stand it and I recently moved I couldn’t handle it no more because of lost a lot of business and I’ve seen it coming I seen it go from Owens when you guys bought Owens. You might want to check into these things Redding California CVS next to Safeway on Cypress avenue it’s nasty filthy dirty.

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685. Extremely frustrating that every time you look up covid vaccine appt in massachusetts every store is booked. Some people are getting shots because of connections who don’t even qualify. My husband and I qualify and we can’t even get a first shot. It’s awful! Please don’t send me a nice email saying you’re sorry or some stuff like that. It won’t help!

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686. Good morning

     I would like to give a complement and a complaint. My complement is to the pharmacy manager of store 7021. The pharmacy manager was extremely professional in her attempt to defuse a confused and upset customer. She showed wonderful customer service and caring.

     The complaint is on a Pharmacy assistant named Shannon unknown last name at store 7021. I have been a pharmacy customer for approximately seven years and always received excellent service. On Tuesday, March 16, 2021 I was attempting to refill my wife’s prescriptions. I gave Shannon my wife’s name and date of birth and requested that she refill all her prescriptions. Shannon looked in the computer and requested me to name the prescriptions to be refilled.I again explained that I want them all refilled. I never asked for any personal health information nor the names of the prescriptions questions that they all be refilled. Shannon looked at the screen and said you need to know what ones you want refilled. I replied all, Shannon in a condescending manner replied do you know what Hipa is, I replied I’m very familiar with Hipa and I’m not requesting any health personal information. Shannon then replied in a snarky tone I am not getting fired for violating Hippa. The tone and Snarkiness calls me request her name. Shannon then stated that she can get the pharmacist, I explained I did not need the pharmacist I was just reported to corporate.

     To Shannon’s credit she did request a pharmacist come speak with me. She initially tried to defuse the situation by bringing another person in to speak with me. As I said before the pharmacist manager was extremely polite.As I waited for the pharmacist to come over I requested Shannon’s name again to I sure that I make notes. Shannon continue to ignore my request. I believed because I had a mask on my face that she was unable to hear me. The pharmacy manager came over I started to explain from my point of you what I observed in the service that I was receiving. While speaking with the manager Shannon continued to interrupt again in a condescending manner. The pharmacy manager attempted and continued to prevent Shannon from interrupting a conversation in a polite and non-punitive manner. I do not believe Shannon should be fired I believe she possibly needs refresher training on customer service. Again I received excellent from the pharmacy manager and a Second Cashier that rang up my prescription.

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687. I am a 69 year old with hypertension. I had an appt for my jandj vaccine last week in Studio city Ca. This was some error and now I am on a waiting list with over one hundred people. This is very stressful for me as ai would like another appt. please help me.
     Lindsay gross 818-505-xxxx

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688. Please up date your NEW CEO Karen S. Lynch info. i wanted to send her an e-mail, but am not able to create a new password, as I don’t remember my old one. I’ve been a customer of CVS for almost 18 years at the Lake Pleasant Parkway location in Peoria, AZ. That location is farther away than Walgreens or Wal Mart, but their Pharmacy employees don’t have the personalities of your CVS family and that’s why I have used that location for so long. I’d like someone send me an e-mail as how I maybe able to send an e-mail to Karen S. Lynch. My phone number is 623 780-xxxx for a real person conversation. Thanks, Berna Veach

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689. I spend about 4k a month in the pd store today I cot cut rom just picking up an item I’d like to discuss the issue at hand. Ibwabted hanemerutevacwruyten complain manager said no…858.8286.xxxx xxxx @live.com ange

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690. Hello my names theresa I shop at cvs alot found a few out dated items took to register they tood me they were not doing anymore if that is the case why did they let me put these items in cart they watch me do it

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691. I cannot tolerate the fillers in most generics. I was prescribed norvasc for a stroke. CVS has this med in your warehouse for approx $600. I requested the generic Amlodipine manufactured by Pfizer. I was told (even though you have their Norvasc) you do not carry their generic. I need this med and truly was insistent, but was told, both by your New Kensington pharmacist and your complaint Customer Ser representative to go elsewhere. You need to contact the area district manager, vendor and warehouse to order this generic. I know your company continually changes generics for the cheapest one available, regardless of the negative and dangerous effects on the patient. We need to have the option to at least request a manufacturer that our doctor writes as DAW. Pfizer Norvasc is sitting in your warehouse, so why not Amlodipine? I need someone with a heart and a conscience from CVS to help me get this generic as soon as possible. Thank you in advance, Sandra

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692. The wait time in the phone to fill a RX at the cvs on Port St Lucie Blvd is ridiculously long. Three times this week I phoned in a rx, my husband went to pick it up and was told it was not called. I called it in again and again no refill was called in. Cvs obviously has a problem. If it was not my preferred pharmacy with Aetna I’d go elsewhere

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693. My wife is a 67 yr. Old chef patient with diabetes.
     She has had here first covid vaccine shot through CVS, but because of a clerical error her second apt. was canceled. We are having a hell of a time finding another apt. What do we do? No other provider will register a second shot.

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694. Acknowledgment towards an excellent employe. She was extremely helpful willing to listen toke her time, found what I was looking for, made me experience at this store enjoyable. I was there 03/12/2021 early in the morning her name is Samantha known as Sam. The store I visited is located between Main and Sepulveda in the city of Carson. Thank you for having people like her working for your corporation.

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695. I would like help with getting my mother a J&J vaccine apt in Venice florida area. I was online the night early am hours of the day it was released to cvs in Venice. It was booked before I could I log in. She is 82 years old and lives alone. I am in Florida. She has no access to Internet. I have some t every day/all day waiting for another apt to open up. With no luck. I am hearing of all the cvs employees families from all different areas bragging how they got the vaccine from family members working for CVS. Unelligable, young ages of young as 14 yrs old…with no health conditions. How is this is happening? This is very sad. I would appreciate any help or advice.

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696. My
     cellphone is getting alot of ads. I was sign up to get the vaccine and all I am getting are ads I don’t want.

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697. I received my first Pfizer vaccine on 3/8/21a nd received a text message the following day that I supposedly cancelled my second appointment scheduled for 3/30 at 3pm. I immediately responded tha I did not cancel and will keep my appointment as scheduled. I received a text back that they il not answer through text and gave e a telephone number of your customer service. To my dsmay, no one can assist me to check if the cancellation in a fluke. I was given the telephone number of the local pharmacy( 214 Rahway Ave. Elizabetm New Jersey), I was connected to the Covid hotline and again they can’t help me as they do not have access to the schedule. I was advised that I reschedule on-line and look for availability which can be at another pharmacy. Nobody I spoke to has access to the schedule to check the cancellation. I was informed that I should wait a week before my original confirmed second dose date if they send a confirmation. If I don’t receive one, I should schedule again on line. Nobody has access to the schedule and was given the corporate office Covid line perhaps they have access to the schedule. They too do not have any access and can’t help. I do not have to tell you that schedules are only on-line and it took me a couple of months to finally get the appointment. I am 69 years old and on dialysis, I followed all the instructions and patiently waited until a got the appointment. I know that supply is limited but to be told that I personally cancelled and no one can verify if I am scheduled and who cancelled the appointment is very frustrating. I am trying to look for any open spot for my second dose but n luck. I understand if you ran out of supply but was not given an alternative to mitigate the situation. I spoke to a locak pharmacy and was told that I should go back to the pharmacy where received the first dose. Places that gives Moderna will not give second dose to someone injected with Pfizer for the first dose. do not now who to call or speak to that has access to the schedule to verify my predicament.

     Your kind and prompt attention wll be greatly appreciated.

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698. Good Evening: I just had a LanceSoft trying to offer a RN position at CVS, Im a BSN RN The position was in Ravenna Ohio, and they send my application and on the applications first thing they were asking me for was my Social Security number and birthdate. I have been Rn for a few years and I have ran a MD’s business and never ask them on a computer for their personal informations until they were hired in person. I know a lot of the pharmacist at CVS Pharmacy, I called a lot of Rx’s in for the MD’s. I would love to support CVS and giving immunizations. Not sure how you go about it. Please would give that information. I am not sure if you hired this company. I just do not give my Social Security number on a email. Thank you for your help. Hope to hear from you. Cecilia Coven BSN RN ccxxxx @neo.rr.com

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699. On March 8, 2021 I received a text message from my local CVS pharmacy stating my medication was ready for pick up. I proceeded to go to pick it up and I was charged $105.00. I asked the pharmasist why it was so much when I have two insurances that should cover it. I was told it was because its a three month supply. when I got home I noticed they didn’t put it through my Epic insurance so I went back and told me that because I picked it up two days early that Epic didn’t cover. I called Epic and they told me to go back and have them resubmit it. March 9, 2021 I went back and I was told they can’t do anything for me. I just paid for my medication even though I have insurance. I have been a customer for a long time with CVS. Can never get through to them by phone and they never make an effort to help out. I had no choice but to have my daughter pick up my Entresto because its what’s keeping me alive. store I went to is store#02961 2East Jericho,Huntinton Station NY11746.
     This is really sad that Seniors should be treated and taken advantage of such situations. Very upset and fruastrated.

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700. Your pharmacy located at 4120 Henderson Blvd. Tampa, FL 33629 is the worst. I called 3 times today and couldn’t get thru so I drove over to pick up a prescription and was told their “system was down”. This has happened at least 3 other times in the last 6 months and is not acceptable. To make matters worse, last month I drove over to pick up a prescription and was told they were out of it and would let me know when it came in. I waited 4 full days to get that prescription. Not keeping medicine stocked is ridiculous and you are playing with your customer’s health. I called another CVS and they said they had the medicine on hand and never run out of it but the CVS on Henderson Blvd. would not transfer my script over to the CVS on Gandy Blvd. which had the meds. Something needs to be done about this ongoing situation.

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701. I have traded at the drug store on the corner of 190 th and Anza blvd in Torrance CA for over 50 years and now they wont give me the sale prices unless I have they’er advantage card. I do not intend give them my name, telephone number, and email address but for the card, its an invasion of my privacy still I expect the savings on sales items items. I also dislike the automated check to reduce employees. Do your clerks get the hazards duty pay.

     Have you ever been a customer at Trader Joe”s, same price on every product for everyone, hazards duty pay for clerks, no automated clerks, disposable paper bags, and they they do the best they can to get the customer out as quick as possible plus clerks on the floor to help you find what you came for.
     This is a matter of principal and privacy , a lacking commodity these days.
     Please give a copy of this to Karen lynch and thanks for providing a comment service. Lyle Otten

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702. I have signed up for the vaccine a few times , and cvs keeps saying that I am not eligible for the vaccine! I’m 67 years old and I have high blood pressure and asthma ! I live in Howell N. J 07731

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703. I am so tired of not being able to shop at my local CVS. The cashier there is just awful and gives me problems every single time I’m there. Now there is a new manager there and that woman played right into. I went in Saturday solely for the cover girl deal. Earlier in the week my extra bucks didn’t print so I went in to buy another eyeshadow. AFTER coupons my total was $7. My receipt claimed I needed $7.01 to earn $7 extra bucks. Nothing printed. I let the cashier know and she starts going on about how “she is not cvs and does not know why things won’t work and why deals don’t happen & doesn’t know what to tell me “ so I asked to return it. I paid by debit card. The woman insisted on putting it back on my card and the manager stated it’s CVS policy? Is it really? Because debit is the same as cash so it can’t be a CVS policy. So not only did I lose my $7 extra bucks, I also lost my $7 for the next 5 days and it wasted half an hour of my time and made me miss 2 other things I had to do because both things closed at 9pm. I will never shop at this location again. Eastpointe Michigan at 10 mile and Phlox

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704. I would like to share pictures with you of the parking lot at the CVS at 1401-09 5th Avenue in Bay Shore, NY 11706. The parking lot looks like a garage dump. I have made several complaints to the manager and on Friday the manager on duty informed me that, it is the landlords responsibility. This is really disgusting and requires immediate attention. I will be contacting the town of Islip next to fill a complaint if this cannot be resolved. Customer’s and neighbor’s should not have be subjected to this degree of filth. Thank you in advance for your attention to this matter.

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705. I was at a CVD pharmacy located on 625 Martin Luther Blvd Tampa Florida .The tech was not helpful when it came to located my prescription that had been transferred here torn my Pharmacy Dixie Pharmacy Louisville Ky I had called to have my prescription obviously to the wrong CVS the lady that assisted me was being extremely rude and gave me the number to another CVS pharmacy instead of assisting me and having it transferred she gave me the number and told me to check if it was called into that CVS.Which is 45 minutes away from this location.I have been on medications for over 20 years and I have never had a tech be so rude and not willing to help me sort out the issue.She just kept insisting nothing was called into this pharmacy.I asked politely to call another location and see if it is there and to possibly try to have it transferred here.She just handed me a paper with the number and location of the other CVD that was located 45 miles away from here.I had to ask her twice to explain to me where the other location was.I have just moved back to the area after 9 yrs of being in Ky caring for my sick Mom who sies from Cancer last December .I have never in my life experienced so disrespectful or rude in my life

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706. I have experienced a mixing feeling between the Unprofessional discriminatory customer service by Ms. Hanna at pharmacy dept. located at Oxen hill Rd MD. I would like to take this opportunity to thank mr. Mid for jis wonderful and curtious service

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707. Letting you know you have a rude employee ask simple question could I get a copy of covid test no its not our job its your responsible to that. It’s better way to say no sir we don’t have the means to do that all we is give test. I will not visit cvs again. Riverside Dr Danville VA

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708. These receipts are killing the environment! I do not want them on my phone taking up space either! Why can’t you keep track with our Care Card and give coupons discounts automatically and let them expire? I am seriously considering never shopping at CVS again and will launch a campaign to do the same with my almost 5000 followers on FaceBook!

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709. I tried to get a covid vaccine appointment and it would not take my birth date. Please fix this glitch i

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710. I am still waiting for the district manager to contact to my complaint that I made in the middle of February. I was told that it was a 48 hour wait (which according to the phone rep that I contacted at the end of 3 days means 8 hour days = 48 hrs). Makes no sense! Yet I am still waiting for this person to contact me. Please no excuses with Covid-19, save that excuse for someone else.

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711. MY HUSBAND & I LIVE IN BOCA RATON, FLORIDA .. WE ARE BOTH 91 YEARS OLD AND BUY ALL PERSCRIPTIONS FROM THE CVS ON FEDERAL HIGHWAY WE ARE WAITING TO TAKE THE JOHNSON ONE SHOT VACCINE FROM THAT CVS .. PLEASE LET ME KNOW WHEN YOU WILL GET IT !!

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712. I am 75+ and hoped to get Covid Vaccine at CVS. I have been a CVS customer since it first opened when I lived in Mass. I read today that 300 future residents/buyers of units at Siena Lakes in Naples FL recd Covid Vaccine ‘administered by CVS’ “in a safe and convenient manner”. I have been unable to get a vaccine. I wanted to get one from CVS – this is very disappointing when the website says they have no vaccines to give out . I w/not get one at Publix — I trust CVS and am so disappointed that 300 buyers of condos jumped ahead of the line because they bought a condo.

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713. I WISH TO REMOVE ANY EMAILS OR TEXTS REGARDINGg CVS LOCAL PHARMACY and CVS CAREMARK PRESCRIPTIONS. I SENT IN THE CANCELLATION FORM ON JULY 17, 2020 AND NOTHING HAS BEEN DONE

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714. I have been getting my transplant medicine from CVS for 5 years during which time I have experienced a delay in my medicine 60% of the time. Last month I went ten days without my medicine due to a snafu in your warehouse ops. Today I was suppose to receive my medicine but I get a text saying there is an issue and it won’t go out till tomorrow. This is all unnecessary and is causing undue stress each month due to the disruption in my life and routine in taking my medicine. My next step is to get a health lawyer and find a legal remedy to get my medicine on time and avoid putting my transplant kidney in danger of rejection. Please have someone call me

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715. Once again I went to the CVS store (2100 66th st. N.,St.Petersberg,FL. intending to buy 3 specific OTC medications, and as usually 2 out of the 3 were not in stock. This is a consistent and habitual problem. I bought the 1 item that was in stock amazingly then walked out of the store vowing to never return. You are losing sales everyday due to persistent lack of inventory. God knows that your prices are ridiculously high, including your private label items so incompetent ordering is costing you money every single day. In the first six feet of the analgesics section there were 27 out of stocks. 27 lost opportunities (at least) for sales. And this problem is constant and consistent- it is NOT due to Covid 19 or ice storms in Texas- it is due to incompetent ordering and failure to anticipate sales. Having managed sundries sales at a major retailer for 16 years I know what I am talking about. The store manager is not paying attention nor is the district manager or the regional manager. Properly stocking store shelves is not rocket science. So, CVS has permanently lost a customer. I can only tolerate incomptency and inconvenience so long, and now I am gone for good, I will never darken the doorway of any CVS again. Where ever else I shop will certainly have lower prices and more items in stocks. I have been in third world countries that had fewer out of stocks. BTW, the whole damn drug section has far too many out of stocks, you didn’t have the two vitamins I came to buy either.

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716. Need you to stop calling all the time about prescription being ready

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717. Store #2537, in Williamsburg, Virginia is very poorly maintained. The leaves have not been swept up since last Fall. The bushes have been trimmed in a year, and what should be a small lawn is a morass of mud and weeds. There are soft drink and plastic containers in the bushes. Sprouts from a tree on the corner of Rt.199 and Jamestown Road have not been cut back in years.

     What a dump!

     This is a nice neighborhood and CVS HAS DEGRADED IT.

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718. Why can’t people without computer access use your kiosk to make COVID19 appointments

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719. I am not in any way dissatisfied with my local CVS pharmacy….I am very dissatisfied with CVS over being harassed with robocalls. The calls are offering to place me on automatic refills and I am not interested. I have been harassed for weeks. For example, Saturday, February 27, I received 4 robocalls. This morning I have already received two…My local pharmacy can’t stop them so I have the responsibility of calling and waiting on hold to try stopping the robocalls. Hopefully the calls are to be stopped in 24 to 48 hours. Why do I have to spend my time and effort to stop them? Why isn’t there an option to not receive any more calls?….The situation is absurd. I don’t understand why this bombardment of robocalls is even allowed.

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720. Please stop automated calls about 90 day supply. I already have that with CVS Carema
     rk.

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721. LACK OF CUSTOMER SERVICE

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722. I purchased 900 dollars worth of Amazon gift cards at the gales ferry store to pay my landlord rent. On his end there’s no money on the card but I tried to get my money back from cvs and the said because it said activated on there end they can’t help me. So I proceeded to call Amazon and they said the cvs has to refund me because I purchased it in there store I’ve spoke with cvs 3 times and they still haven’t helped me I just want my 900 hundred back I still have my Receipt I’m panicking because that was my rent money please help thank you.

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723. I received my first dose of the Moderna Covid19 Vaccine today at the CVS store on Narbonne Avenue in Lomita, CA. The process of applying on line for the vaccine was done very well indeed, but the personnel responsible for directing the activities were far less than Steller. They were late in starting anything, seemed to completely be confused about what they were doing. And the biggest issue of all was no Social Distancing, Everybody there for the vaccine arrived early and they then all congregated at the store entrance. 1-2 feet apart, about thirty people. Now let’s get serious. I was looking forward to this vaccination and I have been sheltering in home for over a year now. I knew this was coming in December of 2019. But the blatant disregard of safety precautions at this store may influence getting a second shot from. CVS. Truth. I’m on Medicare Advantage with secondary insurance and would have considered a move to the proposed CVS Health Insurance. A one stop shop so to speak. By the way the store smelled bad and everything was dirty. We use the CVS on Eshelman and PCH in Lomita, CA, to get our prescriptions. Much nicer store and only a couple blocks away from the Narbonne store. I am glad that you provided the vaccine and I predicted six months ago that I knew that I would be getting my shot at CVS. My health insurance plan completely abdicated their responsibility to get me vaccinated. I now have zero confidence in my current Health plan in all things. They have lied to me and are not paying my Doctor bills. I will be dropping United healthcare during the next open enrollment and I would have seriously looked into what I’ve heard that CVS is interested in and have considered in-house clinics. But if today is any indicator that poor performance and lack of organizational supervision or management will be the model for this new health concept, then I will have to pass on that. I will be back to that store in 28 days for my second dose. Lets see if they do any better. CVS is a good and decent organization, but you’re going to need better disciplined employees. I would like to praise the nice lady that performed the injection. She was absolutely professional in every way, and I appreciated that. Good luck to you folks in your endeavor. Good luck to America. With 330,000,000 million people to vaccinate at the current rate with the now three vaccines and CVS finally being used in the vaccine distribution. I knew CVS was going to do a better job than my General practitioner at getting the vaccines for their clients. (Because Medicine is a for-profit industry, there are no patients, only clients. We really should drop the pretense. I want to thank you for my vaccine, but you guys need some help with ensuring the health, safety and welfare of you clients. the waiting area after the injection we were supposed to sit and wait 15 minutes. The chairs were lined up in an aisle, two feet apart. there must have been fifteen people either seated or standing talking with the vaccinated clients. I held my breath and walked right out of the store. (If I’m going to die from the vaccine it sure isn’t going to be in your store. At least I can be in the light of day.) Thank you again for the vaccine and I am very glad that you guys are doing this because the medical industry, My Doctors, TMMC and my Health Insurance failed in most likely the largest medical emergency the world has not seen for over one hundred years. Thank you for your efforts and time.

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724. How can I re-schedule the date of my second Covid vaccine?

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725. My partner and I desperately need COVID-19 vaccinations. Every day we check if there are any COVID-19 vaccination appointments available, always fully booked. I got up at 4:55 to check this morning, and there were availabilities in West Orange, NJ, where we live. But when I tried to book a vaccination appointment, this came up “We are adding more appointments for you. Please check back later.” I have been doing so since 5 a.m. and it is now nearly 5:30 a.m.
     She – Gail Malmgreen – is nearly 78 years of age, I – Lawrence Lebowitz – am nearly 67, and have asthma and allergies. We are both customers at CVS West Orange NJ. HELP! 973-736-xxxx

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726. My treatment by the technicians was absolutely terrible. I’ve been a customer for over 20 yrs. I brought in a prescription for my 14yr old Dog that’s Dying and his Vet prescripted a medicine to make him comfortable.
     I was shocked how I was treated “ Oh we don’t have this! So I said Ok what other CVS? she looked at me like with disdain, said I don’t know , then she showed the prescription to the tech standing next to her and he didn’t look up and said we don’t have that. These two techs are absolutely nasty and to my not knowing what the medicine was just the name is a narcotic for Dogs to help during the last stage. So the way I was treated made me pause , and her Nasty tone and look she was judging me . I’m a senior and a Black Woman with disability. They too dismissed me like I was Not Even Human.

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727. CVS Pharmacy, I, 66 years old have been trying for month in New Jersey to get an appointment for my first Covid-19 shots. There were at least 4 times the site showed the areas in NJ that were available, Because of that information I click on “Schedule an appointment now” and it takes me to the next page which then reads: ” We are adding more appointments for you please check back later.” There are about 40 locations for covid-19 vaccines shot available in New Jersey. Within next 2 hours I saw all the locations are fully booked one by one. But during this two hours period every time I click on “Schedule an appointment now” link, it takes me to the next page which then reads: ” We are adding more appointments for you please check back later.” I wonder how people scheduled it successfully. Please help! Thank you.

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728. I just drove 17 miles to send a money gram because it says on the internet CVS has money grams only to be told they don’t have them. Now I have to drive back an over to another town to Walmart to send my grandson a money gram. It needs to say on the individual cvs stores site that they don’t have money grams

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729. I have been trying FOR MONTHS to find out why, as an Extracare member AND an Aetna Caremark member I am not able to get the 20% discount on CVS brand healthcare items attached to my Extracare card. I have made countess phone calls to ShopCVS, Extracare and Aetna Caremark. I have spent hours on the phone. I have been told countless times that the problem has been fixed (WRONG!). I have been given several incident numbers. I have been disconnected countless times. I HAVE HAD IT!!!! Someone should be able to explain and/or correct the problem. If nothing else, I deserve the courtesy of an EXPLANATION.

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730. I will no longer be using CVS because you have dropped Mike Lindell and My Pillow!!! All this because of his questioning the election fraud, which in my state was real! This is no way to run a company. When you decide to be fair and equal to us, please let me know. In the mean time you are not the only drug store available. Sincerely, John S Baylor

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731. I was at my doctors on 2/23/2021for a checkup. He informed me I had my 2 covid vaccine shots at the CVS pharmacy in Coral Gables, Florida. I was never in Florida ever. I called that CVS today 2/24/2021 and the woman told me they used my insurance by mistake. She said the claim will be cancelled within 7 to 10 days. t problem is that when my doctor ran a query on my name in Pennsylvania where I live it is showing up on Pa. department of health that I had my vaccine in Florida. How do I get that removed. I contacted them and they do not know what to do about it. I think someone from CVS should contact the department of health and have my name removed from that list. I would also like to know if any of my personal information was compromised ? Please respond.

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732. Want my email taken out of the system. Keep sending same one over and over

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733. Every time I call I’m on hold a minimum of 30 minutes. I have 1 prescription that everytime it has 1 refill left they will not fill it without calling the doctors even though it still has 1 refill left. I have to go without my medicine for over 1 to 2 weeks.

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734. Hi, I moved from CT to Miami Fl last October. I take several medications daily and have been a customer of CVS for ever. I have been taking adderall every day for over 25 years and for the past 3 months it would take 2 to 3 weeks to fill this. I contacted 5 different CVS locations in Miami and none of them have adderall. Unfortunately without this medication I am in a very bad place and unable to get any work completed. I would greatly appreciate it if
     someone can resolve this ongoing problem. If this is not resolved within the next 48 hours I will have no choice other than to transfer all my prescriptions to Walgreens.

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735. I am writing you to advise you that on February 16th at 1:08 p.m. at the CVS at 410 East Chester Pike Ridley PA 19078 my husband went in there and perched a Similac sensitive formula six pack 8 oz bottles as you are aware they are kept behind the counter and you have to ask for assistance to get them My husband purchased them for our 3-week-old grandson we took it to our daughters for the baby because that’s the only formula he could take at the time unbeknownst to me my daughter her husband nor my husband my daughter called me alarms on 19th of February to advise us that the formula she’s been feeding her son was expired as of December 1 2020 The baby had been fussy for several days as he was given the formula very concerned we took him to the pediatrician to make sure he was okay this is extremely unacceptable as the product was there for over 2 months in expiration was not checked and was sold accordingly however I do not blame the cashier but I do blame management for not checking products to make sure they are not expired this is extremely upsetting again this is a 3-week-old child we are very upset we did get a refund and an apology however not acceptable under the circumstances as this could have been much worse as of now the baby seems okay however this will always be in the back of our minds That’s something bad could have happened to our first grandchild I don’t know what your policy is but I am not happy with this this is a baby who is unable to tell us what is wrong for him to be in pain for several days is very worrisome when our part I would like you to make a policy of some sort or something or have better checking of your products especially for infants so this does not happen again to anyone I look forward to hearing from you Thank you

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736. My regular CVS pharmacy in Tazewell Virginia was out of my medication. I attempted to contact CVS in Bluewell West Virginia which is near my home instead of waiting 4 days and making a long trip back to Tazewell where my doctor is located thinking CVS was all tied together and supposedly thinking of peoples health just to be rudely discarded as nothing and told we do not accept new patients. Number one I was an established member of CVS. Number two is this is not a doctors office and you don’t have patients you have clients such as I with excellent Medicare insurance that pays this ripoff company for medication that is billed for well over what any other pharmacy charges so I’m going to be overly happy to stop using this ripoff company and use my open schedule which has many hours per day since I’m disabled to inform the public any way possible whether internet, fliers, word of mouth, and possibly magazine informers of which to explain and hopefully investigate why CVS only cares about overcharging and treating their customers like garbage. I think it would be a wonderful step for poor Americans to start using these lower priced options which has the same exact medicine which will save medicare and out of pocket costs and hopefully be able to watch CVS shut down their rude, arrogant, over priced dumps that think they are doctors only to realize they’re only overpriced drug dealers who snub their nose thinking their pills are better than the same pills someone else sales.

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737. I just filled out a complaint by way of feedback to the minute clinic and noticed that I had an email from minute clinic. I hit the reply button in order to make sure my complaint go through and guess what. I GOT A REPLY THAT SAID THE EMAIL ADDRESS I ENTERED WAS WRONG! The thing is, I didn’t ENTER the address. Your people did, and I was just replying to it. I your people can’t get THAT right what is a poor old man to do.
     Well one thing is, to preserve my own sanity, to not have anything more to do with CVS. UNLESS YOU CAN EXPLAIN TO ME WHAT IS GOING ON…..

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738. My mother went to a cvs pharmacy and inquired about the covid vaccine and was told she doesn’t qualify. She is 71! Are your pharmacy technicians informed regarding the CDC guidelines.

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739. Pharmacy employees in Barnegat CVS are rude, belligerent, argumentative. Why does someone who receives COVID test kit not told to leave drive up line, complete test and return to drive up spot to deposit completed test kit? Line is unacceptably long!!!

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740. I called cvs on Thursday 2/18/2021
     And said I didn’t want the Tirosint 125 mcg capsule filled because I couldn’t afford the cost of $67.75 for 30 days instead I was getting my dr to call in a prescription for the tablet which is so much cheaper. When I went today to pick up mine and my husbands meds I did look at his cause he’s z diabetic and has to have his meds and he takes a lot of them. But when I got home the Tirosint was in my bag and I paid the $67.75 for it. Cvs at Hannan Plaza in Paducah Ky argued with me telling me it was my fault I should have noticed it before I paid for it. I disagree I think they are wrong cause I told them not to fill it cause I couldn’t afford it and they filled it anyway AND gave me the new prescription for the same treatment as well. That should have been caught by the pharmacy as well. Long story short I need my $67.75 back ASAP cause I can not afford this medication and I do not need a double prescription for the same thing. I paid over $200 for all of our meds today and we are barely getting by so that $67.75 could be used for food. Tell me what your company plans to do about this situation. I would like a refund please. This was a mistake by your pharmacist not me.
     My phone number is 270-210-xxxx
     Thank you
     Charlotte Wheatley

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741. What’s up with your company’s red tape about coronavirus shot quit thinking about your bottom line and get the people to shots

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742. I have been a customer of the CVS on Me tor Avenue in Mentor for years. I still am. The people that work there work hard and are very nice. My comment is more productive. I see this once Beautiful store getting junky looking. It is not comfortable to walk in there any more. Someone from corporate should visit. Basically it’s looking like a junk store. I am only taking time to send this because you will loose business. I now am tending to avoid your store. Great location. Great customer base but it desperately needs a Make Over. I was in management for over 25 yrs in the area. It was my job to notice this kind of thing. Good luck

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743. I have been having a problem for weeks with the pharmacy calling the wrong doctor regarding my refills. I have talked with them several times but nothing changes. I called this morning after speaking with them last night and again got an automated call about the same problem. The pharmacist answered and I when he started to explain about how they cannot change what is in the computer, I asked if I could please tell him the history of what is going. While I .was explaining he rudely interrupted and said when I wanted to hear what he had to say let him know. I find it very hard to believe that things cannot be corrected in your computer system. Patients meds and doctors change all the time. They have been filling a prescription from a doctor I have never seen. I cannot believe how rude the pharmacist was and I do not believe information cannot be corrected. I work with computers and there is nothing that cannot be corrected. If the pharmacist did not want to be bothered, why did he answer the phone? I am shocked at the incompetency.

     Reply

744. Fed up! I really my medical part D was not CVS. I was in a real rush. Needed emergency probiotics. Go into store found buy one get one free. Go to counter charge FULL price. I replied buy one get one free. Asked do you have rewards card. I did not have time to fill out info. I had to pick up 2 grandkids. I wish I would have had time to spare so I could have given phoney name and info.

     Reply

745. To whom it may concern, 2-18-2021

     I am writing to tell you how horrible CVS was to deal with in filling a prescription for me. My prescription was sent to CVS store # 5320 on Thursday 2-11-2021 in advance of my surgery on Friday 2-12-2021. I received a notice that the drug was out of stock. I called the pharmacy and was told it would be in the following day by 11am. Trusting that information I had my surgery on Friday thinking I would be able to pick up my prescription on my way home from the hospital only to be told the drug had a two day turn around and was not in. Not only that but being the weekend, it would not be in until Monday. I spent the weekend in great pain without my pain medication. Unfortunately Monday we had a serious weather event here in Houston and I was still not able to get my medication or any information about it. I was finally able to talk to someone at the store on Wednesday but they told me their computers were offline. I asked for them to call me when they got the information. I did not receive a call back and still have not heard anything from them now, 1 full week later. Now when trying to contact the store pharmacy I cannot connect to anyone in the pharmacy.
     I am so upset with CVS and I will never do business with CVS Pharmacy in the future. Such a failure for any care or compassion for your customers!

     Disgusted with CVS Pharmacy,
     Robert J. Harwood
     Mrprixxxx @comcast.net
     713270xxxx
     9xxxx Covent Garden St.
     Houston, TX 77031

     Reply

746. I went waited 45 min at pharmacy window.Went in computer down.No prescriptions.Went home came back still no presciption.Will have to go 3 times.Rediculous.Poor customer service.

     Reply

747. Your 979 Boylston St. Newton Highlands store (my primary prescription pharmacy)is not listed in the CVS site as a Covid -19 store vaccine-admin. list. Yet I am 100% (been there when vaccines were being provided, and verified with a pharmacist in that store that Covid-19 vaccines are being administered there) certain the store is one of those administering Covid-19 vaccines. What is CVS’s excuse for that gross omission on its web site?

     Reply

748. I just have a question I went to CVS in eastampton on the Shelf they had one touch diabetic strips for 34.99. But when your doctor calls it into the pharmacy it cost $125.00

     Reply

749. Applied for a pharmacy technician, offered position as pharmacy tech in location I didn’t apply for. Only to find out that the position is for Covax support team in-store, they’re calling it pharmacy tech because there’s no official title. Through the entire hiring process I’ve never spoke with anyone, only through email. The process was misleading and false advertisement. As a result I resigned before I started because of the lack of communication and the position was not what I applied for.

     Reply

750. Please im a senior 74 with Asthma please help to get a vaccine please,please.i live in Burke,virginia..Help.

     Reply

751. No longer will be shopping CVS as you cancel culture wimps dropped Mike Lindell. Will shop only Walgreens

     Reply

752. Both my wife and I, 75 years old have been trying for days in New Jersey to get an appointment for our first covid shots. There were times on the site that it showed areas in NJ that were available, Because of that information we click on “Schedule an appointment now” and it takes us to the next page which then reads: ” We are adding more appointments for you please check back later.” Now they are either available as your first page shows or not. We cannot understand how it shows available and yet we cannot make an appointment for our shots. We wanted to see whether this type of problem was occurring in other States. We went to Iowa and it showed all areas available for appointments. The very same thing happened. Now it is either available or not, but when it shows availability people should be able to book an appointment. and not be faced with the next page which reads: “We are adding more appointments for you. Please check back later.” Please look into, this is not right. Thank you.

     Reply

     1. Hi Mike, I have the same issue to schedule covid-19 vaccine from CVS site. Did you resolved the issue, and how?

        Thanks,
        Peter

        Reply

     2. CVS Pharmacy, I, 66 years old have been trying for month in New Jersey to get an appointment for my first Covid-19 shots. There were at least 4 times the site showed the areas in NJ that were available, Because of that information I click on “Schedule an appointment now” and it takes me to the next page which then reads: ” We are adding more appointments for you please check back later.” There are about 40 locations for covid-19 vaccines shot available in New Jersey. Within next 2 hours I saw all the locations are fully booked one by one. But during this two hours period every time I click on “Schedule an appointment now” link and it takes me to the next page which then reads: ” We are adding more appointments for you please check back later.” I wonder how people scheduled it successfully. Please help! Thank you.

        Reply

753. Would like it better if you could make tops of pill bottles easier to open. I hurt my hand and can’t open your bottles. Other pharmacies use screw top caps, can you make the change? I’m sure many customers would appreciate it. Thank you

     Reply

754. I received the Pfizer vaccine from CVS in Yonkers. A woman named Elizabeth Giel is the Vaccine Depot Leader there. The inoculations were administered to me in two parts, on the mornings of January 18, 2021 and on February 8, 2021, at the assisted living facility in Yonkers where I reside, The St. Michael’s Home. My problem is that Ms. Girl’s staff overlooked providing me with vaccination cards during the times of the respective inoculations. These vaccination cards represent my only proof of having been properly dosed with the Pfizer vaccine and which the law requires you to provide to me and me to carry with me on my person.
     I would appreciate an explanation from you, at your soonest convenience as to why I wasn’t presented with this vital information at the time of my dosages; and what you plan to do about ameliorating my concern-. please understand I do need to have these cards made available to me as soon as possible. You may freely contact me at my email address; or by your calling / texting my cellphone number: (646) 307-xxxx, at your first convenience. Thank you for your attention and consideration offered to my situation.

     Best,

     Michael Valmas

     Reply

755. Please contact me for urgently

     Reply

756. Hi I make order from pharmaceuticaldrugsstore online
     No order recieved No refund

     Reply

757. I write with to express profound regret that your company continues to carry mike lindells my pillow products. Apparently supporting the overthrowing the the democratic government and the peaceful transition of power is less important than profits. I will be shipping from here on out at store that do not support insurrection.

     Reply

758. Gonna stop shopping here. If you can stop carrying my pillow over politics I choose to go elsewhere as well

     Reply

759. You send me 40% off for 1 item not on sale twice I have went to your store 2 times no 40% off sent it on computer both times no luck

     Reply

760. Hello,

     I have been an extremely loyal CVS customer for over 20 years. Today I am writing to express my extreme disappointment in the company and am considering switching to a different pharmacy.

     I was told CVS pharmacy was going to start to offer COVID vaccinations in my area starting the 11 of February. I understand these vaccine appointments sell out fast and wanted to make sure my mother who is extremely high risk and currently has cancer was able to get one. I decided to call the CVS customer service number on February 10th to ask what time scheduling would start on the 11th in New Jersey so I could be prepared. The man who I spoke with told me he didn’t know a specific time. I asked if he could please find out from a coworker or supervisor so I could be prepared to schedule at that time and get an appointment. After refusing to put me through to someone who could give me an answer the man eventually told me 10am. I thanked him for the info. This morning I decided to log in around 8 just to make sure I could log in properly and to make sure the system was working. And sure enough all times in New Jersey were completely booked. I am extremely upset that I am not able to get an appointment for my high risk mother because I was fed misinformation from a CVS employee. Not only could I not get an appointment but after trying to call the customer service line I have been on hold for over two hours trying to speak to a human.

     I would appreciate if you would be able to get my mother Karen Levine 1/10/54 an appointment for the vaccine in the Voorhees NJ location, due to the fact that I was misinformed by your staff what time registration began. Hoping that I can still count on the pharmacy my mother and I have been using for years.

     Thank you in advance,
     Dr. Elana Rucker
     (609)722-xxxx

     Reply

761. Why do cvs tell you to pick up meds the following day only to tell you the next day you can’t. This is truly a problem with chronic pain patients. Why can’t this be checked before telling the patient this bold face lie the day before.

     Reply

762. I have had several disturbing situations with a pharmacy clerk in the Salina, KS store . Her name is Shelia and it is obvious that she hates her job. While there to pick up my heart medications she is rude, would not help me with in insurance and told me in a very sarcastic way to go home without me meds and figure it out my self. Now I realize how busy they are now and it is not her job to help me with my insurance but its her attitude that is bothersome! This is not the first time I have had this experience with this woman. All of my friends agree with me on this and they as well as myself will now change to another pharmacy.

     Reply

763. I get all my prescriptions at CVS @ 5920 Madison Ave.Indpls.In and due to having IBS I occasionally have to use the men’s restroom.They show them out of order.Which isn’t true.I know the public restrooms are sometimes left messed up.However due to my condition I need to use one immediately or have an accident in my pants ( bowels ) which would then leak onto the floor.I plain language I would unintentionally x my pants. I can always switch my many scripts to Walgreens where I am allowed to use the restroom. This has never happened at my CVS Pharmacy ,but it could.In the past some store employee would let me in to the restroom.I enjoy shopping at my CVS but I don’t think the store’s policy is correct.I’m 78+ years old with Irritable Bowel Syndrome.

     Reply

764. A few things were on sale at the CVS in Stoneham so I made the cold, virus infested trip. I bought vitamins and picked up a prescription which sold for about 11% more than the counter price in the new display. Given the memory of past positive experiences I let the few dollars pass.

     When we got to the humidifiers that was buy one get one the end was in sight. The usual line of customers had been discussing the hideous treatment they had received of late from the cashier. I thought it might have been just the time and place situation affecting all. Well, I was wrong, absolutely wrong. The cashier figuratively bit my head off. I asked for the manager and she responded that she was a supervisor. So I repeated my request in a very nice tone – due to her extraordinary state of agitation. She called for the manager. He asked her about the circumstances and she simply repeated her story. Neither individual was the least bit interested in anything I might have had to say. The manager was clearly new and only interested in massaging the cashier. The manager appeared somewhat comatose so the matter ended there.

     On Yelp … Resolution would be nice.
     Stay away from this place. Wakefield, in my somewhat limited experience, has been professional as well as helpful. There hasn’t been any offensive behavior there.

     Reply

765. February 8, 2021

     To whom it may concern:

     I’m the owner of Luba’s Homecare Inc. I’m reaching out today in regards of missing payments from Coram/CVS for more than 5 months. In multiple attempts I communicated via phone, text and email with Marsha Powell-Williams (General Manager for NYS) to get clarification but every time I’m getting the same response: “Your payments will be processed and please provide Coram with more time, I’ll order Sandra Parks to process them.” To add on top of this, my last conversations on January 16 & 23, 2021 with Sandra Park who rudely shouted at me over the phone: “Stop calling me every day, I’m tired of your calling here multiple times in regard of these invoices, I will not process anything, Call Marsha”. I want to know what right does Sandra P. have to deny payments to my company. I will not tolerate this type of rudeness towards myself, more when I called her ones a week or less.

     My company has provided the service requested from Coram/CVS and it’s only fair that I get paid for the invoices in full and not partially. Please have in consideration that most of Coram cases that my company receives the Nurses have to start service at late hours due that medication with supplies is never delivered on time, on some occasions the nurse has to wait outside the patient’s home until medication arrives, which is always around midnight, I’m not being able to pay the Nurse for a job that was completed, having to wait for months from Coram to be process these invoices is frustrating.
     (Example: patient Bonilla Diaz, Luis, ID 2000811679, had SOC at 2/3/21 evening doze of Antibiotics… Delivery came at 1:40am at 2/4/21).

     It’s insulting that I have to wait one month (from 1/6/21 to 2/2/21) for Coram HC Grater New York to sand me only one payment of $270.00 for the Invoice from 5/6/2020, with a 6 months delay + 2 month waiting period. Base on the Contract (Nurse Agency Service Agreement for Home Health) Coram/CVR responsible to proceed with payment in 60 days after submission.

     There still 159 Invoices pending:

     Invoice 1525, from August 27, 2020;
     Invoices 1532-1590, from September 1 – 14, 2020;
     Invoice 1673, from October 8, 2020;
     current Invoices 1726 – 1826, from November 3 – December 7, 2020 and ahead

     I try to communicate with [email protected], they recommended to contact the Local Office, which meant: Marsha Powell-Williams. The only solution they provided was not to assigned any new patients to Luba’s Homecare Inc.

     I will really appreciate if someone can assist me to resolve this issue and that Luba’s Homecare receive payments in timely manner.

     Sincerely,
     Liubov Brizhatiuk

     Administrator

     Luba’s Homecare Inc.
     Ph. 917-966-9200 Cell. 917-607-xxxx
     Fax. 917-966-9111 & 855-525-xxxx

     Reply

766. Good afternoon Mr. Merlo
     I am writing you to request a Reasonable Accommodation on having my Humalog Kwik Pens medication delivered to me at home. I also would like for my Lantus SoloStar Insulin Pens delivered as well.
     I am unable to go pick them up due to my respiratory and pulmonary disabilities, exposure to COVID-19, fall risk, and I am not feeling well at all because I have been without my Humalog for over a month.
     My medications ate at the CVS 320 40th Street, N.E., Washington, DC 20019 , Telephone No. 202-396-2331. There are very long wait times when calling this number.
     I spoke with Sabastian in Customer Relations, he could not help me because no one answered the telephone at this CVS. As I explained to him that is a norm at this store location.
     Again, I am requesting a reasonable accommodation that my insulins be delivered to me at my home address.

     Thank you in advance for your attention and assistance to this matter.

     Gwendolyn A. Young
     202.556.xxxx-xxxx

     Reply

767. Here is the situation.. a couple of years ago I had a “dispute” with CVS as to why buying only one of a Buy get one 50% is still considered buying the one at a sale price.. even tho I am would be paying full price for just one.. this was to be able to use te percent off coupon – not good on sale items. This issue was resolved and i have had no issues with using the coupon on purchases since, in fact I was told that the policy was update. Went in today and was rejected and told out of hand that the they could not honor the coupon.. per corporate. When did this change… now the offer will expire… both the 40% coupon and the $2 extra bucks.. Can you offer a solution Thank you

     Reply

768. CVS Belleview FL .WORST PHARMACY IN THE WORLD WITH THE MOST TRANSPHOBIC, HOMOPHOBIC, DISRESPECTFUL, UNPROFESSIONAL, MALPRACTICED AND NEGLEGENT PHARMACY MANAGER. She has embarrassed me thru drive thru speaker talking about personal information. Has made me go inside to get my prescription when she could’ve send it thru the drive thru pick up which I have severe social anxiety put me into panic mode and my gf had to go inside. They have filled meds that i have put allergic in the chart and still fill it out and put it in my bag with other meds. They refused to fill a prescription because it was from Orlando thats the only reason they gave. I went to next closest cvs in ocala (further from Orlando) and had no problem filling out my prescription all they had to do was call the doctor who prescribed it.
     I can go on and on with other events. I been humiliated, disrespected, treated like trash, even felt like they purposely try to hurt me.. You would think a pharmacist should be open minded and not treat customer/patients like they dont matter. I’ve left so many times from that place panic attacks, crying, depressed, and angry because I dont know what I’ve done to deserve to be treated this way. Its the manager everytime.

     Reply

769. I am CVS retirees husband & we both are in our 70’s & we cannot the the Covid 19 shots can CVS help us?

     Reply

770. Why are you so screwed up in your billing department? And why do you keep hanging up when I call to ask questions?

     Reply

771. Why do you keep changing me for my anti-rejection medication only to have to refund me. Every year at this time, you insist on trying to charge me $115 copay, or deductible on them. I’m 6 years never had to pay.

     Reply

772. I bought a 5.4 oz. bottle ofEasy Fiber and was very disappointed with the size of bottle compared to amount of contents. Thiis is false advertising and a waste of space in landfills. Why not just be honest about your product. I says some settling may occur but this was a good 1/3 less content than size of bottle. Very unhappy

     Reply

773. From Jan30-Feb1st I had spoke with Lisa at the pharmacy located on 7202 N Michigan Rd, Indianapolis, IN. She advised that our doctor sent in a new RX, and thinks the RX changed (calling to confirm), or that they had been giving her the wrong dose. After speaking with Riley childrens hospital, someone at CVS took it upon themselves to change our RX, and did not do the calculation’s correctly. This has resulted in us currently weaning a 4 year old down from her meds that she was overdosed on for numerous months for a heart condition. The problem has been resolved with the medication, but CVS has not apologized, or offered any guidance on why it happened. We are currently waiting during the weaning period to see if there any any side effects from whoever manually entered in the RX and over dosed a young child. Would like a follow up to speak about this situation.

     Reply

774. I left CVS phcy at 11600 fm 1960, Houston, tx awhile ago because of poor service and rudeness in the pharmacy (pharmacist) and transferred all my perscriptions to Kroger. Thought today I would go back in and get a perscription transferred from Kroger to them. When they asked me for the Kroger phcy phone number, which I didn’t have on me the pharmacist just starred at me and said they needed it. You cannot tell me that they couldn’t have it on file especially since the phcy is only down the street or they could have just looked it up on their personal phone for something. Just rudeness all over again the way I was treated.

     Reply

775. i emailed yesterday have heard nothing i have neen s cvs customer in saratoga springs since i moved here in 2007
     prior to that for many nmany years in williamsville ny
     since covid i have been ordering on line no problem till aabout a month ago.nothing on file has changed now ehen i place an order i have to go to my email acct and get the code you have sent i live alone 85 yrs of age a hassle. now they do not accept number and cannot verify. i have been trying for 3 days to place a 51 dollar order to no avail. found a solution amazon no proble will receive friday

     Reply

776. for over 14 years since i moved to sarato springs have used cvs on congree street. since covid have been getting drugs sent and ordering online. all my info is on line when i signed up including my chase credit card no problems getting my otc sent free till about a month ago they were asking for code sent to my email. i would go back and forth putting it in now code not accepted and i
     cannot place my order of 51 and change last was weare
     checking i talke with woman from cvs not helpful or knowledgeble that was early this morning still nothing cannot place my order what is going on nothing nothing has changed please rteply

     Reply

777. Hello! Trying to get a vaccinator job & getting turned down for not having ‘recent’ experience/RN with 40 years experience/they are begging for nurses to come out of retirement to cover ICU’s/would like to contact Susan Lynch .
     My years of experience are invaluable to CVS Health Thank you

     Reply

778. I want the regional manager of the Albany NY area to call me. Your MGR in store 5082 Amy HARRASSED my wife while she was shopping. I chose to contact you first in lieu of call the local police.
     518-892-xxxx

     Reply

779. I had a charge on my bank. I have bought nothing.

     Reply

780. This regarding the CVS pharmacy at
     270 Stonebrook Pkwy, Frisco, TX 75034
     The pharmacist was very rude to me when trying to follow on my patient’s medications. Very unprofessional, hanging up on me and basically does not care to listen. My patients have complained on pick up and how they are treated. Can someone address this issue.
     Date of the issue 01/29/2021 at around 5:30 pm

     Reply

781. How do report an issue with the photo dept in a store

     Reply

782. I have been a CVS customer for years and had no problems, but the last year or so, you can not get anyone to pick up the phone at the pharmacy! You can been on hold for hours and never speak to anyone, just to check on prescription that on line says to call for further Information! The line to pick up your prescriptions are terrible! This is unacceptable and something must be done ASAP. Hire more reliable staff quickly! Store at 3710 Main Street, Bridgeport, CT

     Reply

783. Pharmacist at the CVS pharmacy on Emaus Avenue in Allentown, PA is very unprofessional rude and intimidating. After waiting a while for one of the four employees to see me at the counter (only one there), after talking with co-workers and showing pictures on his phone, the pharmacist came over. I tried dropping off prescription for toothpaste and mentioned its “toothpaste” and he responded he is fully aware of what it is and it isn’t what he asked me. He is a very large confrontational man and I am a 60 year old woman. I was very taken back by his behavior to a long time customer. I decided it would be best if I would leave and took the prescription back and talked to the store manager. She thought maybe he was “having a bad day”, but said it was not “okay” for a customer to be treated so unprofessionally. I called corporate because it is important that this not be tolerated in a healthcare setting.

     Reply

784. I’m standing in front of CVS on 84th St and Lexington Ave in Manhattan NY. It’s 7:06 am and the store is still close with one of your workers sitting outside in his car. He came out the store at 6:67 am, I asked him what time does the store open, he said 7 and it’s still not open. Other folks are here waiting as well and we all are heading to work. This is so unacceptable.

     Reply

785. Can I have someone please call me. I need to discuss CVS in Onley Virginia 23418

     Reply

786. 1)who is the Director of Research for CVS
     2) Who is the Director of Customer Complaints

     and what are their business addresses

     Reply

787. I apologize. The store number is 3356 regarding my complaint against Sherri Hosta.

     Reply

788. I regret to inform you of a very uncomfortable situation at store number 3365 in Painsville Ohio. While getting a covid test my girlfriend dropped the swab and needed a new kit. The Pharmacy Tech Sherri Hosta left the speaker on while she got the new kit. We overheard her call my girlfriend a “Stupid n word”. We were appalled of course and went inside to complain. We were told it would be looked into. I will not stand for such behavior and want this woman dealt with. I will be contacting the NAACP as well as other resources to investigate.

     Reply

789. I am 82 year old female. We just moved to a smaller Dallas surburb, Midlothian TX, approximately 15,000 residents. We are 5 mins from a CVS Phar. & my Pain Dr. sent my rx there for Oxycodone that I’m on daily now. The rx was from KVK Tech, Mfg Code 10702 & they are horrible. Did NOT contain the pain. I found 9 other people who complained of the same thing, stating thy are full of FILLERS. I asked the CVS Pharmacist at 100 E. Main, tel. 972-775-8203, if they could order from Mallinckrodt like Walgreen’s does, as THEY WORK! He replied “WE are not allowed to request a certain mfg!” I find that astounding! Aren’t all of us worthy of having what’s best? Our health care system is bad enough, without making us suffer in pain. PLEASE HELP.
     THANK YOU!
     Midge McKinley-Wood
     cell/text: 214-460-xxxx

     Reply

790. Dear Sir,
     I have contacted CVS every month since 6/2020 regarding a shot you wish me to pay for that I never had never got never ordered and never started. They can’t fix it? Hours every month and we start all over each month. I would be embarrassed to have someone know this graphs and be resolved. Please review my file and see what your people are doing.

     Reply

791. I am forced to remain abroad due to COVID regulations.
     I must cancel my CVS Extra Care that is charging @ $5.33 mo. I have been trying since Sept. 2020 to do so.
     Due to CVS’ corporate policy,
     neither CVS e mail address nor CVS toll-free number can be reached.
     Therefore CVS leaves me no way to cancel. Yet in
     late August 2020, at CVS 540 Cedar Lane Teaneck, NJ I was assured that cancellation would be a phone call or e mail away, should I need to do so.
     This can be construed as fraud.
     And is unlike CVS, where I have been a happy repeat customer for many years.

     Kindly contact me a s.a.p to make this right. Fix this.
     Lila M. Korn
     lilaxxxx @gmail.com
     Extracare #487 2525 xxxx xx

     Reply

792. I was in the Farmington N.Y. STORE Bought Test Strips 50ct.they Charged $89.00.When a 100ct.go for 87.99 Walmart sell $44.00 a 50ct.I will not shop at your store you took me for $50.00 more than cost. Robert Reardon

     Reply

793. When my former wonderful pharmacy was forced out of business all their accounts went to cvs which was a disaster for me as cvs is the worst pharmacy in the world in my opinion! Prescriptions were never filled when they said they would be even after days of waiting and half a dozen trips each time I needed a script filled. I finally gave up and obtained another pharmacy and that is when cvs messed me up again by not transfering all my scripts. I have been trying to straighten this out for over a year. Now cvs tells me they have transfered the scripts, but the new pharmacy has not received them and cvs will nolonger refill and now my Dr is upset with me trying to get a new script when there are still refills left! as a result I am going through withdrawal and suffering. I think cvs should be put out of bussiness and it is my intention to start a law suit -maybe even a class action suit as I’m sure most of their other customers are going through the same difficulties.

     Reply

794. Just yesterday received my mailing but it was dated to expire 1/17/2021

     My number is P42Txxxxx
     My phone got my cvs account is 631-463-xxxx

     Reply

795. Shame on you for that fraudulent CarePass marketing. I was at CVS on Pacific Coast Highway in Long Beach 1/21/21 @ 10am and the check- out clerk mentioned I could get $10 back a month. I started entering info into the credit card machine and saw “agree to pay $5 a month.” Clerk said there was nothing he could do so just go ahead and get the $10 off then cancel. I got my daughter on speaker phone and she told the clerk to cancel the transaction. Later checked the net and read that clerks get $3 for signing up people and fired if they don’t meet a minimum.

     Reply

796. I have spent 3.5 HOURS on the phone talking to 11 different people. All I am trying to do is access my prescriptions on the app to manage and order. I filled out the form, scanned and emailed back and was told “I should be all set”. I’m not all set. The app keeps telling me that my prescriptions are linked to another account. This is beyond frustrating for something that should be so simple. I implore someone to help me once and for all. I’m begging. I need HELP.

     Reply

797. Good afternoon. Please change the process for Covid testing. I simply needed to pick up a prescription and had to wait in line for 40 minutes. I was unable to go inside so I had no choice but to wait. There were 3 cars ahead of me and all were at the pharmacy window for several minutes. Please ask them to move forward to do the test and drive back around to drop it in the box. This was a very disappointing customer experience. Thank you.

     Reply

798. For cvs ceo Larry j merlo. Sir, I would like errick and a young lady fired immediately that both works at cvs store at 311 west pch wilm ington calif. 90744 for kicking and telling me leave immediately. I don’t what the young lady but they both got defensive when I ask for their names. Especially errick I front of customers and some employees. One employee has green shirt and one young heavy guy was trying to protect me. 2 pages letter will be mailed to you at your woon socket r.i address immediately. I was really hurt and embarrassed 6b errick y yelling at me to leave extreme kicked me out.. i am emotionally sick because of the big time embarrassment. Hoping for your kind consideration and favorable I mediate rea tion and action on my personal request.
     Very respectfully.
     Connie 562 732 xxxx

     Reply

799. CEO Larry Merlo makes $36 Million a year while his employees get 50 cent raises. His business motto is to have one worker do the work of 5 workers. After all, why hire more employees and pay them $30K year with medical benefits and a 401K when one person could do all the work, right? He intentionally keeps CVS stores and other lines of businesses owned by his company understaffed to cut back on daily operational expenses. Just read his Wikipedia page. Its a fact. His only goal is keeping his share holders happy and profits. Merlo is laughing at all of you while he poses for selfie pictures with stacks of hundred dollar bills. He prioritizes GREED over the customer’s health and well being. Merlo is a big pharma corrupt corporate goon who belongs in prison.

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800. I am appalled by the lack of customer care displayed at CVS Pharmacy, Trapelo Rd, Belmont MA. My son who is disable was discriminated against by the pharmacy manager & staff. In addition to the discrimination he experienced they gave him the wrong mg dose, they refused to acknowledge his written Rx for a new medication because it was missing the date. They refused to call his doctor to get clarification. on the dose. This was the same Rx my son brought in and was told HE would have to get the medication pre-approved. The pharmacist, the same one who told him the Rx date was missing; making it invalid, is the one who reviewed his Rx when he first brought it in. When the new Rx was approved via faxed they input the wrong dose. The Pharmacy staff treated my son with contempt. My son’s doctor called to rectify the Rx dose. When my son returned to the Pharmacy the pharmacist, same one, had an attitude and would not fill his script… He called CVS customer service to complain, he was told he would hear from Tom Lee, the regional manager, within 24hrs…that was 6 days ago. I also called to complain that no one has responded, still no response. My son had his prescriptions transferred to Walgreens. He was received at Walgreens by a friendly, professional and competent staff of pharmacists and pharmacy techs. I intend to change my pharmacy from CVS to Walgreens due to their shabby treatment of their customers.

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801. CVS customer relations leaves a lot to be desired!

     After being quarantined for months I drove to CVS in West Hartford, across from Stop & Shop, to pick up a prescription for my wife’s ear pain just before closing time. I attempted to use a discount coupon to save 70% of the cost. Hillary, the pharmacist, informed me that it was too late to use the coupon but she would sell it to me at the regular price. She explained that putting in the coupon would take too much time since they were closing. What an example of awful customer service. I plan to take my business elsewhere in the future.

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802. Why does it take 24 hours to get a prescription filled? I go to the store on 87th Cicero Chicago 60652. My husband was released from hospital after major surgery. Needed pain meds. Took 24 hrs to fill. Why? This happened on more than one occasion. Why did u close the store at 83rd Pulaski? It seems the store on 87th Cicero is overwhelmed. Always soo busy. When you call you’re on hold a long time. They need help.

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803. Could a CORPORATE PERSON please reach out to me.

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804. How do you stop getting another person’s coupons that are mail to my home its been going on for 20 years and the customer service have been called multiple times with no resolution

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805. I am a new customer to CVS Specialty. My prescription has been approved and CVS has a current script from my doctor on file. I get an automated call from CVS Specialty to confirm mailing and billing info. When I get through to a cust svc rep, the only thing they can see is outstanding is the new customer form. When they try to pull up the form, my account is locked. At least 3 messages have been sent to IT to resolve this issue. My account is still locked almost a week later. I worked IT, I understand technical problems and feel I have been patient long enough. Customer Service rep cannot evidentially directly contact IT for status. The current drug I am using is not working, why my doctor ordered this specialty drug. I don’t feel good, I want to feel better as soon as possible. I am out of patience, being ignored. Please step in, help escalate and get this trouble resolved.

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806. My prescription for Lasartan was filled with the wrong amount of MG. The CVS pharmacy manager Ms Arti (6031 Fairburn Rd, Douglasville, GA) was very rude with an attitude when I asked for the correct Mil Gram or refund my cost of $4.55. She said she will do nothing about her mistake and I must accept the Lasartan 25 mg I was given. I am disappointed with This CVS employee as I usually get good service from CVS.

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807. Christy Sembos Pharmacist at CVS Ballantine SC is rude, unprofessional mean and nasty to the customers. She was very inconvenienced 1/17/2021 when I needed to speak with her about an issue. She needs to be fired!!! This is not the first time she has been rude. I do not ask her general medication questions. I will go to another pharmacy and ask their pharmacist. Christy is not CVS pharmacist standards. Fire her!

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808. Hello!
     My phone number dont register with my cvs extracare card.

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809. Good Morning,
     I have went to several CVS in the Prince George’s County and Charles County to purchase a Money Oder. I was denied purchasing a money order, because of an expired Driver’s Licenses. I am a retired law Enforcement Official. I tried explaining to management at these stores, only to be denied service. Per Governor Hogan’s Order No. 20-06-19-01, “The expiration date of Covered Authorization is hereby extended to the 30th day after the date by which the state of emergency is terminated and catastrophic health emergency is rescinded. Your assistance in this matter would greatly be appreciated.

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810. I am sorry to see that yesterday was your last paper sales flyer since there’s no internet here.

     Reply

811. CVS employees are useless. They stole $16.00 from me that was supposed to be credited back to my credit card in December. I called again at the beginning of January, and the money still has not been credited back to my credit card. I received an email stating that to get a refund, I have to send back the merchandise. That is extremely hard to do when they never sent me my merchandise, but they stole my money from me, and NEVER refunded me my money. CVS is a pathetic worthless company. They have more money than the law allows, yet they do not know how to make right by their customers when they do fraudulent acts.

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812. When are CVS Pharmacies going to accept appointments to have the vaccines given at the individual locations? I am 88 years old and use CVS exclusively for all drug needs.

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813. A woman named Sonia worked at CVS drugs on 1220 to 20 found out that I was taking double blood pressure medicine for quite some time she caught it and told me and could have possibly saved my life you need to give that woman a bonus or a raise or both very very good pharmacist thank you for being there on that day Sonia

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814. I was in your Reedley CA store #9377 12/22/20, cashier Priscilla P was wearing her mask below her mouth the whole time I was there. Appalling, and at a pharmacy? I won’t be doing business there again. When I called the store the manager asked how the service was otherwise. There was no service, I did self checkout and left. Never again.

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815. My wife order medication from Caremark on 12/06/2020 was shipped on 12/08/2020. Was told that we would have it by 12/13/2020 checked the tracking number # 9205590100006367177264. I keep getting the runaround I was told to the usps find out where the package is. They do not know I was told that your company mailed the package and it is problem now. I then was told to give it a few more days. After several calls and keep telling us wait. I still do not have my wife’s medication now she is down to less than a week supply. I need her medication before it runs out. I have done everything your company has asked . I need your company to replace this medication

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816. We only have one pharmacy in Meyersdale,Pa . CVS is 25 miles from us we would to have a CVS locally. We have a Walgreen one 5 miles but it is in Maryland.There is good access to have one by food lion. Since the new 219 went thru there is an exit ramp very near by.Thank you for just considering us.

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817. Hello, I am a resident of St. Petersburg Florida, and I would like to inform you that the 4260 6th street south , st. Petersburg . This store’s carpet needs to be replaced. The carpet is old , stained and I am shocked that this store has been allowed to get ruined down like this. I visited the store to quickly pick up an item for an elderly relative. I hadn’t been there since April, and I assumed the store would be cleaned up due to the pandemic, and to my surprise, the store looks worse. This is not acceptable.

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818. in florida went to min clin paid for a shot my insurance paid cvs to
     how do i get money back???

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819. Why does the Sebring cvs have a phone? I was on hold for an hour and listened to your recording without anyone answering. This just goes with the many others times I have been in the store and received the worst service of any store I have ever shopped at.

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820. Need a new Extracare card, I have an original one which is being held together with tape now…..PLEASE ISSUE ME A NEW CARD # 9 12044 xxxxxx thank you!

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821. I have done business with your company for years with other family members and i routinely find regular harassment from pharmacist aby mekonnen at Paris, tx most Everytime i call in my prescription they’ll say it be ready that day and i go to pick it up it’s not ready or I’ll have to call and check and they never get it done and I’m satisfied with everything else but someone is doing this on purpose and it’s not very professional of your company or staff i just thought u should be aware so it can be addressed

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822. Terrible customer service. Ongoing problem for weeks. Still not resolved. I have called customer service several times have been hung up on several times. Told my problem would be fixed several times. Told I had 14 accounts none of which match the coupons I’ve been receiving for years. I lost my tag along with my keys. The coupons I receive do not match any of the accounts. Told my customer service the first time I called they would fix the issue and I did not need a new tag just to use my phone number. When I try doing this my phone number did not work that was the beginning of all my issues. The representative at that time did not mention that I had 14 accounts open but insisted that I did not need a new tag when I requested one. Told her again I wanted a new tag and she assured me that one was not needed. Since that time I have tried to use several coupons mail to my home address at numerous times and have been told they are invalid because they do not match my phone number. I am at my limit with trying to deal with CVS and customer service. Now because of my insurance I am forced to deal with the pharmacy department so therefore I have to use CVS but I still continue to get coupons in the mail with the wrong account number that I am unable to use. Yet there is no one who is able to fix my situation. When I am promised every time I call or speak to someone they promise me that the situation is fixed and tags will be sent in the mail. I have yet to receive anything in the mail except coupons which I cannot use.my problem has been escalated several times yet there is still no result. can you please tell me how I get the situation fixed.
     Dorothy Howard
     973868xxxx

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823. Hello,
     Please cancel my CVS Carepass membership. I joined on November 19, 2020. I have tried to cancel using at least 4 options through CVS.

     Suzie Chang
     The last 4 digits of my card: xxxx
     I use my phone number: 415-xxxx-xxxx

     Thank you, Suzie Chang

     Reply

824. Hi my name is Yvonne Estala and I wanted to stress out that I had went to the CVS on the corner of 75th?, and Lawndale St. In Houston Tx. So I went to pick up my daughter’s prescription and for the first time they wanted to charge me. Not by much but I have no money and my daughter has medicaid, apparently from what the young man had said my daughter had been getting a discount, but never once bothered to tell me they were discounting their medications supposedly it was over the counter medication which I had no knowledge of. My complaint is that I told the young man I had never been charge before why now then he said to me he was going to check it then his mistake was telling me I didn’t have to have an attitude so instead of respond to that. I let him know I was removing myself from whatever that was because I was not having an attitude but that I would be complaining. So then I spoke to who ever was in charge and the young lady said she understood me and understood him now that upset me. First of all like I told her there is no I understand him and I understand you, and there is no agree to disagree if for any reason a customer or a patient was being rude it was not for him to say anything back but to get someone so he wouldn’t look bad. So now I have to call the doctor to see why my daughter was prescribed Tylenol knowing medicaid wasn’t going to pay for it and not once was I told by the pharmacy they had been using a discount card that is my complaint everything I just mentioned.

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825. I visited CVS Phamacy location 4700 nw 183RD ST, Carol city, Florida. There was Scott paper towels displayed sign on Sale for $5.49 at the Register price was 9.49 Manager refused to Honour the sale price. I explained to her and Customers right. Chief said she did not care about customers.

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826. Disrespectful/Rude customer service
     The lady name. Colette Mitchell
     Denham Springs LA. Store on range avenue

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827. Phone menu. I live 3 miles from the local cvs. I could literally drive there for the length of time i am on the stupid phone menu trying to talk to someone or get a refill. This morning at customer relations I went through this stupid menu and then after all that time was told it was closed. You need to fire whoever came up with that dipstick idea. I really think you have forgotten exactly what customer relations really is. A real person answers your call even if you are put on hold.

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828. Yesterday I called CVS four times in 3 hours. After I got done listening to the prerecorded messages about flu shots and Covid. The mechanical voice wanted to have my name, prescription numbers and at the end it stated that the pharmacy was temporarily closed. I called Schnucks and asked it they could give my name and phone number to the pharmacy and ask them to call me. At noon today, I transferred my prescriptions to Costco and will not be returning to CVS. Your message needs to be shortened and options offered earlier in the message. An angry customer will tell 10 friends about their situation but no one usually proclaims the good one. CVS is in Champaign IL

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829. I sent an email to cvs caremark regarding Order #28641094xxx. This order was placed last month and I have not received it. There is no evidence it ever left their facility.
     I have received no response.
     The line is always busy with long wait times.
     Can anybody help?
     Ray Schmit

     Reply

830. I have had issues with your Rahway Pharmacy for years – poor service wait times – but yesterday brought it to another level – I requested refill thru automation – was told it would be completed by 9pm that night – came in to pick up for my parents was told they have nothing – on the bottle states 1 more refill – I am told no refills left they need to contact doctor – when was I going to be told – seems like no one cares at that location. I called in for a question last weekend – waited 35 mins on hold – then i had to hang up. Just terrible service .
     I only keep going there because its 24 hours
     I have called and put in numerous complaints nothing ever seems to change – it might be ok after one visit but service goes back down after the next.
     one more example – i dropped off a prescription on a Thursday at drive thru – she said it would be completed that night – came to pick it up on Monday – was told insurance wasnt covering it – we could get it over counter – when was someone going to tell us – 4 days passed and it took me coming in to find out. Worse service I ever had

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831. I called in a prescription for Blood pressure medicine at CVS Pharmacy in Burlington NC 336227-7442. Automated said that it would be ready in two days. Didn’t received a text that it was ready so I called again. Automated said it would be ready the next day. Next day. Husband goes to pick it up and was given the wrong medication. The excuse was that the prescription that I needed had expired and they needed to call my doctor. No apologies or explanation as to why the wrong medicine was given.

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832. Sirs: As a loyal CVS customer, I regularly get sent emails offering discount coupons for CVS products. But when I get to the store, I see: (a) that prices have been jacked up, (b) practically anything that I want has a yellow tag on it which forces me to buy two of the items if I don’t want to overpay, (c) I can’t use the discount coupons on these because they all have yellow tags under them. I wonder which BRILLIANT corporate executive had nothing better to do than to come up with this strategy to bamboozle your loyal customers. Do you really think we’re a bunch of idiots? I think it’s time to start shopping at drugstores where customers are treated with more respect.

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833. Hello I work for one of your store locations and I need to speak to corporate ASAP they haven’t paid me and they stole hours from me

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834. As a 74 year old cancer patient I am experiencing a dismissive attitude and discourteous treatment from the pharmacist at my local CVS store. Calling the 800 number is a waste of time in my opinion since I have never reached a human being on it yet. Local management refuses to provide contact information for their supervisor. Please call me at 618 635 xxxx

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835. I received an email from CVS Health ([email protected]) about an administrative assistant/data entry job. I connected with “Maggie Newsham” (hiring manager) via telegram. I have tried to verify the validity of this offer through your company online resources but I keep getting the run-around, including being directed by your virtual chat person to an unprotected site that has nothing to do with CVS! I am supposed to be in contact with her at 9 am in the morning. Until I can get an extreme amount of information verifying this is truly Maggie Newsham from CVS, I will not be in contact at 9 tomorrow morning!

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836. I believe I have received a scam email to connect with Maggie Newsham via telegram about a work at home administrative assistant/data entry job position. I am supposed to connect with her at 9 am tomorrow morning. Your company makes it impossible to verify this. I talked to a virtual person who sends me to an unsecured webpage that has nothing to do with cvs. Unless, I can get true proof of this employment, I am done with cvs!

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837. I had a COVID test on 11/12/2020, and just received the results today on 12/7/2020, that is 25 days, WHY? It was store #4662. The Dept of Health called me on Monday, 11/16/2020 with the results.
     I emailed you Customer Service Dept. over a week ago and did not receive any response. WHY?
     I tried to get the results sooner, to no avail. When you call and go thru all the voice mails, etc. my results were pending. The same with texts, pending results.
     Why did it take so long and Why did no one in Customer Service contact me.
     Please respond.

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838. I had a COVID test on 11/12/2020, and just received the results today on 12/7/2020, that is 25 days, WHY? It was store #4662. The Dept of Health called me on Monday, 11/16/2020 with the results.
     I emailed you Customer Service Dept. over a week ago and did not receive any response. WHY?
     I tried to get the results sooner, to no avail. When you call and go thru all the voice mails, etc. my results were pending. The same with texts, pending results.
     Why did it take so long and Why di dno one in Customer Service

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839. I have been called from your CVS pharmacy, 586-777-6350. I called this morning at 10:40a.m, PST, to ask if my number, 313-471-xxxx, can be deleted from the call list. A tech, Tray(spelling?), and Chomas (self-identified as pharmacist) were very rude by interrupting me in the middle of my sentence, insist on having my name, cut me off by hanging up. When I called back, whomever answered my call hung up on me – 4 times. Eventually, when Tray did answer, he insisted on not forwarding my call to person in charge, and hung up on me again, today. This is the kind of service that CVS is offering will not be acceptable anywhere. CVS is not offering any service acceptable when simple tasks of what I request (to be not bothered) cannot be properly and courteously performed. This breeches trust from its customers and I am very hesitant to refer any patient too CVS. This ought to be immediately corrected, especially with Tray and Chomas.

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840. On Nov. 25, 2020, at 5:18 PM, I purchased some medication and retail products at the CVS store on 701 Van Ness Ave., San Francisco, Ca., 94102, using my EBT (“foodstamps”) card, from a cashier identified on the store’s receipt as “BO”: a short, stocky, masked, middle-aged Asian woman. Unfortunately, I neglected to take the card from her when I left. When I realized my mistake just a few short minutes later, I returned to the store to retrieve my card. But the cashier refused to return it to me, demanding that I provide her with a picture ID, which I did not carry, to get my card back!! This is despite the fact that she freely admitted she of course remembered me from just a few minutes earlier!! We discussed this at length, but she stubbornly refused to return my card. Thus I had to leave my card, which contained hundreds of dollars of value, in her possession! As a result, I was unable to use the card to provide necessary food for myself–I had none at home–for an entire week (I could not return to retrieve the card later, as the store was closed for 4 days for X-giving) which included Thanksgiving, causing me to spend a lot of very scarce cash (I am poor, unemployed and on SSI), while waiting for a replacement card, which I still have not received. This is outrageous: CVS had no right to confiscate my card or demand my ID for it; an ID is never necessary to use an EBT card. The cashier’s action was utterly unconscionable, mean-spirited, cruel, paranoid and totally illegal. I am contemplating filing a civil suit against her and CVS for monetary damages, including whatever amount she or other persons may have taken from the card.

     Desired outcome:
     CVS needs to pay me at least $100 in cash and/or store credit for the approximate amount I had to take from my scant savings to pay for Thanksgiving week food, plus whatever amount may have been taken from the card; apologize to me, and punish the cashier however they see fit.

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841. I received an email from CVS for Scott paper towel mega roll 12 pack or Cottonelle 18 pack or 9 roll mega pack on sale for $10..50. The CVS store not only didn’t have it but never did have it for the sale. Stop wasting my time sending me emails if you can’t produce the product offer. G . Mabey azorxxxx @yahoo.com

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842. I use store 2000 and their credit card machines never work properly. I have had my card locked out by my bank or have to try a number of times. They need new machines.

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843. It took me over half an hour three times to contact a pharmacist at my local CVS in Berkeley (on Shattuck ave and Rose) I can’t manage my prescriptions on the website. Why don;t you her enough people so that phone alls can be answered in a reasonable amount of of time? This situation is entirely unacceptable!

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844. I had surgery this morning on my tooth I was so much in pain. I went to dropped my prescription she told it take 2 hours I ask it’s possible to do it before that I am so much in pain. With attitude she told at least she could told let’s ne see what I can do for you. I went in the front ask to speak with the Pharmacy manager to see if she could help. The other manager told she going to give shot she will get back to me. I was so in pain I seat on the floor waiting for than 30 minutes she never come and she was right there I did not was she was the manager. When the other cashier told I was waiting for her she check her shoulder and continued what she doing. If it possible you guys can runs the camera to see how I was treated at the store very bad. The manager and cashier was very rude especially the manager was very disrespectful, poor customer service. All I want to ge my prescription for my pain.

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845. I was scammed into purchasing American Express cards at CVS through a mystery shopper program. Can I get approval for a refund?

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846. The CVS located at Baker and Alexander in Plant City, FL is in a whole lot of trouble. They say their hours are being cut and they can’t keep up with the demand. There are boxes of meds sitting in the pharmacy, but they don’t have time to put them up. People are having to make 3-4 trips to try to get their meds. This pharmacy used to be really GREAT, but something is going terribly wrong. They need a lot of help to get them to surface. Thank you for reading this and hopefully you all can do something about this.

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847. I waited 25 minutes in line just to drop by perscription off and then it was going to take over an hour just to fill Cipro an antibiotic I will never take any of my prescriptions back to your Pharmacy oh and by the way Publix which is right next door was $16 for my prescription and you guys charged me over $18 this is the pub Publix and CVS by Highway 52 and Little Road Hudson Florida

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848. I have patients complain to me that at
     the Pinnacle Peak Pharmacy that
     Frequently they observe lots of
     Social visiting delaying response by
     The nonprofessional staff

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849. I am Arthur 68 y/o senior , every month Store 3964 is out of stock on my medicine , this month 4 of them , this has to stop

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850. just done for a 34mins on hold from your costumer service name Zack for only $5 extrabuck value because it didnt came off from my reciept. very bad experience.

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851. Woth this pandemic going on. Why would CVS extend their hours?
     You opt it till 11:00. Many other busnisrd are closing earlier.
     Lots of emotions going on with covid going on
     You have crazies coming in CVS. Junkies. 3 people at nightI’ have to say security is horrible.
     CVS need to take care for the safety of their employees and not worry about the almighty dollar.
     This is disgraceful and can’t comprehend whh you would put your employees in jeopardy.

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852. Hello, My prescriptions are being refilled without my permission. I get texts stating they are ready when I am not. Some I no longer use. Why do you refill without customer permission? Not ethical. Is this a ploy to take advantage of customers, seniors and insurance companies? I also find your website useless. Wanted to change to delivery it sent me to the online store. Is it cost effective to have to put prescriptions back or destroyed? This is the store on Blackwell Road in Warrenton, Va. Thank you

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853. CVS does not have enough help. It’s so difficult to get a refill on time it’s a joke. I am still waiting for the phone call they said they would fill and call me. That was 4 days ago. If i were not locked into having to use CVS with my Ex husbands insurance for my child I would NEVER use CVS EVER again!!! Prices on insulin are locked into huge quantities at one time that NO ONE can afford in one visit! I am happy to use my insurance for mine at WALGREENS across the street! Thank God I can get small quantities for my insulin!! If the line of cars are twelve cars in a row and the girl at the counter tells me they are running two days behind that should tell your company something!!

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854. Please resume manufacturing the original plain Milk of Magnesia ingredients you have in the past and do NOT add sodium hypochlorite (bleach) to the ingredient list. I cannot use your product any longer if you add this toxic ingredient.

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855. My dr sent my prescription to Onley va on Monday nov 16 and it is still not available

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856. I bought a pain free wrap 07608337. I could not stand the smell, it smells like kerosene. It Stinks!

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857. Over the top pissed. I was told the times yesterday different stories. Then my fourth call the truth comes out. My medication is not in stock. Every month I have this issue not just this year. I’ve complained before nothing. This time I’ve waited all day for them to tell me at 6pm it’s not in stock. Why lie? It’s not the first time I’ve flat caught them lying. I’m going to the better business bureau. This place is over the top rude, the lie like it’s no big deal. Well I’m over this. Now some one better here this and some one better recognized me or else. Waiting for my medication for two days is bull x.

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858. #4772 store number we had to wait in line for a long time. The person in front of us took a covid test and sat there while doing the test. I understand you don’t want them inside but why back up the drive thru. Why can’t they pull off to the side while doing the test. If this is your policy it is ridicules and something needs to be done. Also it would be nice to have a person that speaks English the person couldn’t understand the instructions. I know you prefer profits over anything but people are sick of your crappy service hire some good people not the cheapest!

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859. Very bad service

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860. Hello,
     I just returned from the CVS at 400 Tremont St. in Boston. Told them it had been over two weeks sense they’ve had 12 packs of Coke Zero and was told CVS will no longer carry Coke Zero in 12 packs and that I can now only get them in 2 liter bottles. Since when and why?

     Thank you,
     John May
     440 Tremont St. #38
     Boston, MA 02116
     617-990-xxxx

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861. You decreased the staff in your Burnham Penna Store and the customers must wait at least 1/2 hour and most times the meds are not ready anyway. The recording calls 4 and 5 times and said we have so many days to pick up our meds or they will be put back in stock. We go to pick them up and they are not ready. This store needs more help and only has one pharmarist full time and others are just roving from one store to the other. When a staff memeber calls off the drive thru must be closed. Very frustrating. The Pa State has a contract with CVS and I will be complaining to them as well. This store is very very busy and someone needs to do a survey on the amount of drugs they process in a days time and you would see they need more help.

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862. I am a customer of the Cvs at 3710 main st . Bridgeport ct . I have a condition that requires pain madication . Your stor at that location does not pick up the phone anymore . The pharmacy there only gave me 18 pills because they didn’t have anymore . So I called repeatedly to find out if they had the rest of my pills and was left waiting on the phone three times a total of three hrs waiting . I even spoke to two managers in the same time span and complained about the issue at had and nothing . Your company was happy taking my money and my insurance money but not important enough to give me my medication as needed . I am going down to that location after work to see if my medication is there and if not I’m going to post what happened at a bunch of different sites . I think your company needs to reevaluate what a customer means to them .

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863. CVS Pharmacy only cares if they get your money they don’t care if they send the product for a specialty Med. I’ve tried to call corporate and file a complaint and all I hear is there’s nothing we can do about it. Maybe I should find me another Pharmacy and then put on Facebook what kind of nonsense I had to put up with to get my medicine

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864. Why is it at CVS is in Erie Pennsylvania do not mandate the customers wear masks customers come in say they have a medical condition and they don’t have to wear a mask or they just don’t wear mask this should be a mandate no mask no service they deal with no shirt no shoes no service this is something a little more important no mask no service please mandate this into CVS stores because of this pandemic that’s going on I would expect nothing more than CVS to comply with this request thank you

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865. I have received 2 messages from someone that said that I have $100.00 reward for being a loyal customer! Sounds and look suspicious because they wrote the CVS this way,C/V/S. Seems strange to me!! Please send your response to byrxxxx @yahoo.com! My name is Byrdia Wilson!! Thank you for your time!

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866. Is there any reason that cvs has trouble stocking products been looking for item #126591 all your website does is send me on a eternal goose chase ! Too many stores around to be aggravated like this ! If your no longer stocking this item let the consumer know makes one think twice about shopping at your business !

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867. I’ve been getting my prescriptions at CVS since it was Hooks Drug Store. I recently transferred my prescriptions to this particular at CVS a year ago: 1545 N Meridian St. Indpls., IN. I have been on hold w/the Pharmacy for over 1 hour. It’s 3:31 a.m. & still on hold. EVERY time I call this CVS pharmacy, the wait time is unreasonably long, being over 30 minutes – over an hour. This has been EVERY time I’ve ever called this particular CVS Pharmacy for over a year now. There is absolutely no reason at all that any customer should ever have to wait that long on the phone, especially for Every time for an entire year!!! I am so disgusted & upset with this CVS Pharmacy that I almost am thinking of transferring all my prescriptions to Walgreens if something is not properly handled at that location: 1545 N Meridian St in Indpls., IN This should’ve been reported a very long time ago if it hasn’t already been reported. I truly hope something is done. It’s really disrespectful & not at all fair to customers, especially long time customers such as myself. Thank you & have a great day!

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868. Crystal your cashier on Manchester expressway in Columbus ga 31904 disrespected my wife Sunday I sent in a email 10 mins ago nov 8,2020 she has a bad attitude . She as if she can’t do what is asked of her . Every time she opens her my she says “ it ain’t my job”

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869. The time it takes to have a prescription filled

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870. Congrats on your selection as CEO of CVS maybe you could reverse the non patriotic policy of no service for tricare insurance military families do shop at civilian pharmacies

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871. There is a cvs drugstore in Fairfax Va on panan shopping center so dirty the air vents are felty the bathroom are felty the corner where you have the flu shot it is felty Who in the world a place like that the corporate office do not check on it This pharmacist work in a very felty place they do not have help we had to wait on line for a while because there are people that take their shopping basket full of merchandise and people that are waiting to talk to the pharmacist they had to wait because there’s only 2 people being hind the counter some times there is many people and no help for those pharmacist that is very unfair to them and to people waiting on line. Plus we had to breath the nasty air in that store. And with the virus the corporate company should know that they need to disinfect the air vents bathroom and all the store This is discussing a company with so much money do not care for their customers. Shame on them

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872. I’ve been a CVS customer in North Hollywood, CA Hollywood Way and Verdugo for the past 23 years. I get my prescriptions, etc. there every month and paper products, shampoo, etc. Within the last month the store stopped having push cart shopping carts. It’s very uncomfortable shopping trying to carry what you want/need. They have the baskets you carry but I would definitely spend more $$$ if I had a basket to push. I’m thinking I’ll change to Walgreens. They have baskets!

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873. Poor pharmacy management . My husband picked his prescription up and was told ,by a pharmacy tech or check out clerk ,that it would be $24.00. My husband responded with “ oh, normally there is no charge”. The cashier said, “well I could charge you regular price”. Not so much what he said by how he said it. My husband has always had health insurance but has recently turned 65. He had not told me about this until I ask him to move all our prescriptions to another pharmacy, I have had enough of CVS management (I believe it is on the local level because I have been a CVS customer for entire adult life).
     2 weeks ago they filled the same drug twice within a week of each other. Last week another prescription was the wrong strength ( half the mg it should have been) when I called to report it, (phone wait of 25mins.) of course they could not do anything about it because of covid. Incorrectly filled prescription-paid in full but have to get a second correctly fill prescription and once again pay to replace pharmacist mistake. Today was the last straw. I went to pick up a prescription at the drive through and the line was moving well. When I became the second car from the window everything came to a halt and a 50 minute wait began. There were cars wrapped around the building and with the lead car in front of me, I was stuck, could not move in any direction. After 30mins. I called the store and ask what has taking place. The response was covid test. Ok , I understand that but there were no other drive through to serve prescription pick up AND no sign to state tests were being given followed by a 30 minute wait! One single line of cars waiting and not notified why. I ask the person why no sign, she said it blew down 3 days ago and had not been replaced. Now I had been through that drive through 4 times in the last 2 weeks and have never seen a sign. I am self employed and have worked everyday of the pandemic (essential worker) and know the daily challenges but MORE can be done to accommodate your non Covid customers. It’s been great the last 40years but time for my family to move on. Hope this provides some insight to service at this particular location and corrections can be made before more families make new choices.

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874. Prescriptions left on voice mail are “not received” requiring nurse to recall them. This happens multiple times a week at various CVS in Columbia, SC.

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875. used medication being resold. In Clifton, NJ.
     Prescription filled for poison ivy cream, brand name.
     I returned because it was not effective. CVS took the half used tube after I presented a generic prescription. Generic less effective. New prescription requesting brand name. To my shock and definitely illegal I was shocked when she relabeled the exact same tube I had returned. Are your employees crazy or what. Lazy and indifferent. Do they honestly believe everyone is stupid. I will never do business in CVS again.

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876. 11/4/2020 I was in the store located atb140 Malcolm X Blvd new york, NY 10026. I am a regular customer in the store. I have never had a complaint until today, as I walked into the store the security guard followed behind me. I didn’t pay it any mind at first but I realized she was following me through out the store. A young lady and myself both with big bags walked through the aisle I’m a 47 year old black woman the lady was white and about in her 30’s. As I walked into the next aisle she continued to follow me so I went to 3 more aisles to see if she was following me. When I realized it was me she was following ibasked her why was she following me. Her response was oh I’m just watching the store but I know why she was following me. I watched her after that and saw she only followed people of color. As a woman of color I was offered because she was a woman of color herself. This was my first incident like this ever happening in this store. I was so upset I didn’t even make a purchase.

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877. My name is Dahlia Lariz. I worked at CVS Distribution Center in La Habra. From September 3rd, 2020 to October 23rd, 2020. I’ve already made a report against certain supervisors and the company. I got fired the following day. I was being harassed by one of your supervisors and every time I say some thing everyone always told me not to speak up because I’ll get fired. That he will retaliate against me. That the company won’t do anything. Since when does an employee need to pass probation in order for their voice to be heard especially when it comes to harassment and breaking the law.I need to speak to somebody that’s willing to take this serious the company broke a lot of laws ,male employees were entering in and out of female restrooms. And I was witness and I was in camera speaking to these male employees letting them know that they are not allowed in the female restrooms and they are breaking laws. All i got was laughs. I did not feel safe I did not feel comfortable knowing that men are being let into the women’s restroom I was humiliated, I cried to my husband. I reported this on October 9 of 2020. Nothing was being done because they still kept doing it. This isn’t supposed to happen and I’m not going to stay quiet. I am a female independent strong and I’m going to use my voice. Coming from being harassed and attacked by men in the past, it was traumatic.The way things are being handled it’s not right and I’m not going to stay quite.
     I’ve spoken to a lawyer and this can’t be happening in a very well known company.
     I am not being taken serious so I am contacting the company in every way possible. Emailing calling something needs to be done.

     -Dahlia Lariz

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878. Hi I have been a happy customer at CVS for many years. However, I need your help. I out a credit card on my mother’s account vto get her meds delivery when Covid 19 shut everything down and now I can’t remove my card from her account. I was told it can’t be removed by CVS employees. I’m very frustrated and saddened that I helped my mom and can’t get my credit card removed. Please help me with this issue. Please advise on how to get my card off my mom’s account. Thank you.

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879. I am waiting for a response to the email I sent you yesterday. I am still very upset!

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880. This is the worst pharmacy I have ever tried to work with – messages go right to leave a message. If you can get around that you go on perpetual hold. I spoke to someone and they gave me information pertaining to 2019 and not 2020. Its terrible and I feel bad for the customers who use the pharmacy.

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881. I am furious with your company. Yesterday and today I registered for Covid testing at your store at 2200 West Cumberland St. Lebanon, Pa. 17042. Feeling quite ill I went yesterday only to be turned away, stating that no testing will be done today. I was told to try tomorrow. So I registered again for today. I received a reminder by text. I called the store before leaving, was on hold 15 minutes. No one ever answered!!! I left my house so I wouldn’t be late. I got to the store. Waited in line twenty minutes to be told AGAIN that tests will not be done because they do not have enough personnel. This is UNACCEPTABLE! Why wasn’t a message put on their Covid line explaining no testing utilized? I am a very good consumer at CVS. Because of this I will probably start using another drugstore!!! I am a registered nurse and find this extremely unacceptable!

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882. You have a problem. You gave my prescriptions to someone else. Would not let my husband speak to the store manager. Gave me 3 pills from the one prescription you said I need most. I had 5 prescriptions. Since when do you decide what I need. You are not my doctor! Worse, the problem may only be resolved Monday not fixed. I am so angry . FIX IT OR I AM GOING TO SEE IF THERE IS ANYTHING I CAN DO LEGALLY. FIX IT!

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883. Locust Grove Va. Worst Pharmacy in virginia terrible customer service prescriptions always not available when promised very bad Pharmacist. Had to go there times to get one prescription because they forgot to fill my order after 5 hours of being called in.

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884. I emailed corporate a week ago about a cvs store giving me the wrong medicine. It was someone else medicine. I thought it was mind and I took it for a month. I am thankful I didn’t get sick. No one has responded from corporate. I was told to get a lawyer but I want to talk with you first. Not happy that no one responded to a situation like this

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885. The location at 8915 St. Charles Rock Rd, St. John, MO 63114 is the worst. Called to see if my prescription was ready to be on hold for 20 minutes. When I went there, there are no lights on in the parking lot.
     It’s so dark it looks like they are closed. Waited 20 mins in the drive thru. Only moved because cars were leaving from waiting too long. Now I know why I go to Walgreens.

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886. Complaint filed with NC department of insurance regarding handling of Humira refill on 12/11/2019. Was sent copay cost at end of 12/2019. Received another bill for copay for January fill. Paid both. End of February received additional bill for 12/2019 fill. Had two CVS Caremark insurance policies. One filed, the other I was told was not known about. I have documentation of calls, times and people I spoke with to clear this amount up. I have been disconnected, told I needed to learn to budget, and denied my medication for Rheumatoid Arthritis since March 2020. Finally in August I was told that the problem was prior authorization. This could have been fixed if your employees had not been too busy, “that’s our busy time”, to post the amount due on 12/23/2020 when it was determined I owed more than my copay. In August, I was offered a shipment of medication but was told they could not tell me how much my part was. I asked to delay shipment until that could be determined-that was not possible I was told. The NC State Treasurer is on the re-enrollment documents with a smile saying your company has transparent pricing. I disagree and have proof. I am tired, I hurt and am trying to understand how you can delay billing longer than it takes to turn me over to collections, how so many of your employees don’t know how to truthfully help a customer and this lack of trained staff is my fault. I am not mad. I need resolution and relief. I can not be told this will not happen again, therefore I assume this is standard operating procedure. This procedure is not acceptable. I do budget and I am not accustomed to be turned over to collections.

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887. I want to opt out of calls from CVS. I called local and that did no good. I called headquarters and all I got was elevator music. Please remove my numbers from your automated system. 406 788 xxxx and 406 277 xxxx.

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888. I had to go to your store at 5227 Ga Ave in Washington DC today. You need to clean that place up! I understand that it is in an “urban area” but I think you might want your brand represented a little better than this. I won’t be going back!

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889. I just picked up two prescriptions from my local cvs store at 237 pipeline rd, Bedford, tx. This pharmacy has been filling my prescriptions for several years. Today, the pills in the bottles looked smaller than the amount listed on the bottles. Sure enough, each bottle was five pills short. This is unacceptable and certainly illegal.

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890. Since combining with wellcare as of July 7, 2020, seven months into the contract year, CVS partnered in someway with wellcare my part D Medicare prescription provider. My tier 1 medicines now require co-pays and I had to pay for Medicare. I was told by wellcare if I went to CVS pharmacy I wouldn’t pay these co-pays. The contract year has not ended no matter what your contract is or agreement with wellcare my contract with wellcare is from December 2019 Two 2020 December 7. Because no one has responded to this I’m taking it to my local news. They’re only answer is if you want a zero co-pay go to a CVS pharmacy. They read from a script in a language you can barely understand. But what I do understand as a very astute individual is it when you agree and sign up with a part D prescription provider, Medicare sent me to them in 2010, that agreement stands until December 7, 2020 and no matter what your agreement was with wellcare you cannot and I repeat cannot, with your buyout or whatever with wellcare part D start charging me for co-pays. I have contacted Medicare and I’ve contacted Social Security, The legal departments and I’ve contacted my local TV stations as well as the Washington post. Individual such as I are on a serious fixed income and I don’t wanna be forced to use your pharmacy in the middle of a contract year. It’s a form of bait and switch it’s illegal it’s unconstitutional it’s unbelievable that you think you can get away with this you cannot there are thousands of us that are starting a letter it needs to stop now before the end of the contract year and we need, To be in reimbursed for all the co-pays we should never have paid. And go against the agreement we signed with wellcare at the beginning in 2019. You need to do something to this now. Because I am furious that you think you can get away with this and you cannot. It’s illegal you cannot break apart the contract only the participant unless the participant fails to adhere to your, wellcare‘sAgreement.You do not have my permission to use my name my email my address or any personal information connected to me, by any form of communication known in the world at this time you may only personally respond to my email you may not sell it or share it to third-party individuals. A copy of this has been sent to Medicare and Medicaid and Social Security and the TV stations with the same stipulations thank you for honoring my privacy.

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891. Your requirement that customers check themselves out is inconvenient and does not take into account if a person is handicapped or otherwise unable to pick up heavy items to scan in the machine. Customer service is what keeps people coming back. Millerton is a small town and people need jobs…Our community is filled with retirees and they enjoy coming to the local store. Please reconsider your mandate, It is NOT customer friendly.

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892. The pharmacy at CVS on Sunset Blvd. in Steubenville Ohio is unacceptable. They do not have enough time to answer the phone and I waited in the drive threw for over an hour to pick up 2 prescriptions. One of the prescriptions was not correct, it was not supposed to be filled and the pharmacist was supposed to remove it from my list. The customer service at this location is absolutely horrendous. When you question the workers in person about not being able to reach anyone by phone they simply laugh and say we are short staffed and have no time to answer the phone. That’s a shame when customers have questions regarding their medication or even if the prescription has been filled. Due to my husbands employment having a contract with CVS I would pull my business elsewhere but don’t have the availability. What a shame customers have to deal with this location. I’ve also talked to the store manger there who was simply not able to help in anyway. Terribly unacceptable.

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893. 0ctober 19,2020 now is 8:49 pm new york
     this complaint is for the CEO Larry J.Merlo CVS
     I swich to cvs because my daugther has been with cvs for years,and she told me that it is a good pharmacy,and very good customer service. Today I experienced a horrible time at your store. My doctor order my prescription early around 11:30_12:30 am, I went to cvs at 6:30 or 6:45 I waited on line for half hour, when the cashier called me, and said that I have to wait for another half hour.I went outside,when I came back the line was longer. I asked one of the worker if they can get get me the medication,she was rude,hardly pay any attention to me. I asked for the manager, and they was looking ,not only her at me as a crazy lady,I also realized that they though that I was a thief,
     I want to tell you that NOT ALL Hispani are thief Your store discriminate Black, and Hispani, They cater to white,they get better service.
     eventhough I mention to them that I was not feeling good,and dizzy,legs was hurting, they ignored me completly. Right now is 12:48 pm october 20, 2020,the pharmacy has not call me or attemp to contact me. I have not taking my blood pressure pill since 10,16,2020
     I dont know if this complaint will do or make any difference, but, the discrimination,the negligence,the customer service and the steriotyping definetly has to come to an end . Regardless, how the med are been paid,wheather they are medicaid,cash or healthcare insurance you still get your money.people has to be treated with courtesy,respect,and EQUALLY. I think that it is enough of this discrimination,and treatment that we all get because we dont have money, and the color of our skin thank you

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894. My son takes the prescription Vyvanse 50 mg and he has been getting his prescription filled at the same CVS for years. He has mentioned this to me before but he said that the other day when he took his Vyvanse it did not feel like he took his medication. I thought about it and opened a capsule and there was hardly any medication inside. Who do I talk to about this situation?

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895. I was left on hold 3 days in a row 36 mins., 22 mins., and 16 mins., never did anyone answer the phone. I drove to the store with CVS on the line. There was 1 person doing Covid test, filling prescription, administering flu shots, working the window and the counter. The Pharmacist could only partially fill my prescription bcuz they only had 70 pills available my last month prescription. I told the Pharmacist last month that I refuse to forfeit 20 pills, and have to skip dosages. I was informed that I wouldn’t lose my meds, that they would have my doctor rewrite my prescription. I visited the CVS today since they would not answer the phone, I was told that I have a problem my insurance, they won’t fill my prescription and to wait until November 6, 2020 and I could get back on track. So now I’m suppose to go without medication 17 days to get back on track. This is unheard of!! I’m going to look into filing a Class Action Lawsuit after reading the conduct of this company. I pay good money for Health Insurance and I expect competence service. I will notify the Federal Trade Commission (FTC), The Attorney Generals Office, Better Business Bureau and the News when it comes to my health being jeopardize.

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896. You may want to look into opening a location in Potomac Village, MD. There had been 2 pharmacies and now there is one. The village can support 2. The current Walgreens is very busy

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897. Been put on hold at least 2 x for 20 min. Store #5791 Litchfield Park Az

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898. i was in your cvs store to pick up meds today(thurs) 4 people did not have masks on i complained no one done any thing about this if i see again i report to the la mayors office the address of the store is 4570 atlantic ave long beach ca this is not the first time i have complained

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899. I brought 2 prescription to be filled at 9:00am 10/12/20 they sent a phone message that they were filled , the store said it wasn’t and would be 15-20 minutes, I had to go to work so I told them I would return at 2:00 pm , I returned at 2:00pm , they said it would be 30 more minutes , I feel like if it was not ready to please discontinue the automatic phone calls if they are not true Thank you Mary Lynn Store number # Mayfield’s Ky , 06380

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900. I don’t know why you give out discount coupons you can never use them. I’m talking about the $5 for getting a flu shot. Your shelves are empty of alcohol and centrum chewable vitamins. No help from your personal

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901. CVS doesn’t answer the phone. Attempted to call 3 times and was on hold 2 hours before I hung up. The store in Arnold MO on Lonestar Drive is the worst pharmacy by not answering phone calls but it takes them 8 to 12 hours to fill a simple script. Extremely dissatisfied

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902. Does no one at CVS know how to update a website? I made an appointment Tuesday for a flu shot & an hour later was told none was in stock but it would be available today. I called twice, was on hold 8 minutes, then 7 minutes, no answer. Finally called the manager & was told none in stock despite phone & website urging me to make an appointment. Meanwhile robot was telling me a prescription is in process at another location. I was in Princeton NJ for 2 months during pandemic. Have told the pharmacy there twice I live in New York City but they can’t fix that address. Can’t you hire somebody away from Amazon? Or a high school student to bring website into twenty-first century???

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903. Hello, I am a clerk for the Department of Human Services in Erie, PA. I need to send an employment verification form. Where would I send that? Or do you use a 3rd party verifier? Please call me at 814-461-2lxxxx or email me at heathedlxxxx @pa.gov. Thank you

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904. There is a dialogue which was established concerning why I am paying CVS for a prescription plan, yet CVS will not fill prescriptions after numerous attempts and guarantees from the staff of my ability to fill my prescriptions within the store and after countless attempts towards a solution within the CVS company and between the CVS main call center and the CVS stores. Secondly, this has been the case for over two years, Thirdly, instead of receiving my medicine shortly after the physician prescribed it, I have two spend from 3 extra hours to two days, in order, to pick up my medicine. Finally and with most certainty, with the exponential ebullition of technology, of which a portion of humans call remarkable, CVS, at the very least, should have resolved the issues a year ago. Thank you. Have an astounding and magnificent week.

     Sincerely,

     Harry M Larkin

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905. For the last year or so I have filled my Rxs @ CVS, Cleveland, TX. I have had several run-ins with the head pharmacist. She is rude & condescending. I have caught her in several lies & am fed up! This latest run-in has doctor’s office sending a Rx for 30 days, but they filled 90. When my husband picked up the script, she refused to only fill 30 days, forcing us to pay triple the amount we could afford, which was allotted to other things within our limited budget. This woman should not have contact with the public because she is on a power trip & treats people as less-than & seems to enjoy it. I want a response to this e-mail & hopefully some action!

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906. Your voice mail states Covid—19 test results are available in 2-3 days. We have waited 5 full days & no results available. CS staff have terminated phone calls, informed us that they Will not track results for 10 days & that days are counted as ‘business days’. Our insurance was billed for 2 OVs despite the fact that there is no Minute Clinic’ at the Franklin St Holbrook Site where we swabbed our noses. Misrepresentation? Insurance Fraud? Inappropriate CS reps? Shameful
     We are in our 60s You have a responsibility for truth-telling
     Shameful unethical behavior

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907. Hi I talked to the CVS’S in Danbury,New Milford, and the big CVS in Bethel CT. I also contacted the main CVS customer care office. The 2 CVS’S especially Bethel and the CVS ‘ S main customer service has apologized to me, as the way the Brookfield CT. Store treats my self as a regular customers. I purchase my medication at the Brookfield CVS every month. As I told this By customer service and the Bethel pharmacist that they always have the regulars medication Ordered and set aside as I need this and can not run out. In Brookfield CVS there is usually a week or more after the medication has been sent to them. I called to see when I could pick them up as the dates roll 2 days every month. So last month they said I could pick One up on the 10th and the other would be ready for pick up I believe it was the 17 th. The medication was called in on the 6th. I picked up the first one and it was ready for pick up. I asked the pharmacist when the other would be ready. She said I could pick up on the 17th. I called on the 17th because I received no text all day saying it was ready for pick up. I called the pharmacist and (this is like 4-5 times over 4 years this has happened ) asked what time I could pick it up and she told me she could get no more this month. I could not believe this. I do not even have 1 extra pill that I need to take 2 tabs every day or I get a bad symptoms. I have only the exact amount even when DR. Says fill as soon as possible but that’s another story as the pharmacist has called my Dr and myself as liars. I have the proof also as I record all my calls and the Dr even made a comet. I asked the person on the phone and they refused to tell me the pharmacist name. So I asked her what should I do and she told me to call all the CVS’S in the area. She could not tell me what CVS’s had them? I had to do there job again and spend my time trying to find them then call the dr to send a new RX. I just do not understand the clerk and especially the pharmacist to put these meds aside as they know I pick them up every 30 days for the last 4 years and it’s the same quantity Mg and the same 2 pills.
     If every other CVS and pharmacy it this country can put meds aside for there regular customer Why can’t this one do it for me especially when I put my trust in them to have the medication as I said before I have 0 extra. Something or somebody needs to call this CVS and tell them to treat there customers better. Let’s say ok she sold the pills to a non customer. At the very least she should try to find another pharmacy and the very very least call me and tell me. When I thy to call on the phone they see my name on the caller I’d and put me on hold every time over 20 min. Not even say CVS pharmacy they just put you on hold. I have also seen this done by the clerk behind the register when another customers called in she told the person next to her look it’s so and so just put her on hold she is a . I can just like to here what she says when I am I hold. Last thing I do not understand why the person answering the phone refuse to tell me the pharmacist name that’s wrong.

     There is one bright spot there it’s not the pharmacy manager but another pharmacist that works there and she has black hair. She is the only one that treats me with respect and addresses me by name. She has also the only one that has any kind of moral in that pharmacy.

     Hope you can correct this problem but you know what they say there is always a bad apple in the company maybe two.

     Thank you hope you can make right.
     Patrick Chiavuzzi

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908. Store 668 mt laurel. I was In Toni night around 7:45. I noticed a Women at the cashier paying without a mask. When I asked the cashier why she Allowed her in without a mask her response was I didn’t notice. I asked for a manager and she says she was. It’s a state law abs age didn’t care. This location is horrible with their attitude towards COVID and not in compliance. Last week there was a manager wearing a face shield and was up. They also don’t wipe down the self check out. This needs to change. They are risking people’s lives.

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909. Come to pick up pictures. They are not there but is not the issue. The employee name Melissa is rude and abusive. I expressed to her they are for funeral.

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910. the other day one of your store people sign me up for some extra care card get home and I come to find out that it charges me monthly I need this immediately cancelled and I want you to reply with confirmation I have attempted to contact you guys via email and other ways to no avail and this seems like a scam.

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911. My wife signed up for the $5 a month charge to have prescription drugs cost less, against my wishes. I have tried to have this cancelled on several occasions without success. Please help me out. I want this cancelled. thanks, Dan Parker 706.332.xxxx

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912. I pay 30.84 for zonisamide at my vet. They were out so sent rx to cvs. they charged me $194.99. I looked on goodrx and can get it for 15.84. I found a coupon for cvs for 99.00 I consider this price gouging and will tell everyone I know about my experience. your pharmacist answer is”’we don’t price match, bring me a coupon I’ll refund the difference” which I will do. THIS IS INSANE!!!!!

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913. Very rude young girl with blonde hair my stuff is hrs late after she says a time

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914. On Saturday, 8/8/2020 I received in the mail a coupon for 25% off a purchase valid in store 8/3/2020 through 8/9/2020. Since I did not receive it until the day before the promotion expired I could not use the coupon. Please provide future promotions in plenty of time to be used by the customer. I would have used this coupon if I had received it in a more timely manner. Thank you.

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915. Hello my name is Eleanor Lucas a long time customer with CVS . I’m emailing you today because I am sick of being made out to be a drug seeking person when I call or ask about my medication from the staff at north street Hyannis 02601 the Pharmacist especially! Today when I called to inquire about my Prescription I was accused of “ stockpiling”! my pain medicine and made to see stupid when the Pharmacist asked me if I new how to do math . She then went on to tell me she has changed the store’s policy to a 30 day from a 28 day supply last month . This I was not aware of . I was going by my CVS app and she went on to say on my app in quotations DO NOT FILL UNTIL…… , I’m sick of this treatment from your staff and I think it’s sad you have people like this working for you ! I’m not drug seeking I’m a very sick woman with a lot of pain and I wish this was the first time I was treated this way. But it’s almost every time I go into this store.

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916. CVS location at 5685 Balboa Ave San Diego had a covid19 positive employee in the pharmacy itself and has done nothing about it. The manager, James. Has not officially announced it to employees. He is trying to brush it under the rug. He is putting customers and employees health at risk. He should be reprimanded. I am afraid to go to work due to a pre-existing condition.

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917. As a senior I have always enjoyed the personal interaction of cvs employees your recent policy of self service is not in the best interest of your customer base the seniors we are not in a hurry I believe this is a bad corporate decision

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918. I shop shop regularly at your CVS Pharmacy on Arden Way, Near Watt Avenue, Sacramento, CA. The last three times I have been there (I usually go at least once a week) the shelves are practically empty; there is only one sales representative for the entire store; because I have to wait untill all customers are checked out before sales clerk can check stock — sometimes this means I wait for 8 or more customers to be checked out. When or if she goes to back area for stock, no one is up front at cash register; no one monitors people coming in the door to make sure they are wearing masks — it is an absolute disaster. Plus two of the three times I was last there, there were shoplifters just walking out the door with merchandise while the rest of us are waiting in line to pay for our items. This situation is not safe for your staff or your customers. I WANT A REPLY TO THIS E-MAIL AND I WANT A COMMITMENT FROM YOU TO SEE THAT SUFFICIENT STAFF ARE WORKING TO HELP CUSTOMERS.

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919. On 7/13/2020 I went shopping in CVS 116 St. A shirt security guard kept following me, each time I looked up he was in front, behind me or coming down the down the aisle I was in, I’m disabled use a walker and I’m Black!! I felt disrespected I shop at CVS all of the time. I didn’t see him trailing behind the WHITE CUPLE OR ANYONE ELSA. I’m Not a THIEF!!!! I have a CVS CARD

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920. I was charged $55.00 at a mini clinic that was listed under “FREE Corona testing” on your website. They were also extremely unprofessional, not honoring 2 online appointments I made. They also did not answer their phone. I finally went in person and stood in line. When it was my turn, I was taken to an exam room, where a person in scrubs started taking my blood pressure, temperature, and listening to my chest. I asked why he was doing all that, that I just came in for the corona test, he snapped “I am a doctor, this is what I do.” He did also do the nasal swap. They charged me $55.00 (I didn’t have my ins. card), and told me they would call me within a day or two with the results. NOBODY EVER CALLED, nor did they answer the phone. On 6/25 I went in person and retrieved my test result (negative). They now call me demanding payment. I believe that neither I nor my insurance owe money for this “free” testing but rather that somebody owes me an apology for this deceptive (fraudulent?) behavior.
     The name of the clinic is CARE NOW URGENT CARE at
     12840 de Zavala, San Antonio, Texas.
     Please do contact me with a response in a timely manner.
     Karin Sloan

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921. Re: COVID-19 safety.
     I was in the CVS located on Lakeview Avenue in Dracut, MA today, April 9. I was very disturbed by the way that both customers and employees were interacting. The employee who was checking people out, came within inches of me and when I asked her to retreat 6 feet she told me that she did not have to because she was wearing a mask. Two customers – I asked both to respect the 6″ recommendation – one woman called me stupid and one man told me to screw. Both came within inches of me.
     I wil not go back to that store. It is imperative that the management of that store be held responsible for obviously not educating and enforcing safe distancing. Despite the signs on the doors of the Lakeview store, they are not informed of how serious COVID-19 is. PLEASE get word ot them that they MUST respect the health and well-being of others. Thank you.

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922. I received a call this morning from a CVS located in Piedmont, SC about a script and when I called the number I was told the call was an error and to contact 1-800-CVS SHOP and when I called there were no options pertaining to my problem available. I live in Greer, SC and use a local CVS.
     Thank you,
     Susan Case
     864-609-xxxx

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923. I want someone to call me this week. Once again I’m waiting on Tamiflu in CVS in Princeton, Indiana. One pharmacist and one tech. 8 customers in line. And one pharmacist left, her shift was over. They had a call in too. The drive through is never open anymore after 5 pm because they do not have enough people to work both the front counter and the drive through. On 12/26/19 I stood in line for over an hour with Influenza A. Today 1/27/2020 I’m sitting waiting again with Influenza B. Why the hell do you not give these poor people enough budget to serve the people? I’m starting a social campaign against CVS Headquarters and your greed. Get these poor people help.

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924. Prescriptions at the CVS location at 3500 West Slaughter Lane, Austin, TX 78749 are taking as long as THREE DAYS to fill, sometimes longer for refills. I just spent TWENTY-EIGHT MINUTES on hold to cancel a prescription that should not have been auto-refilled. Part of this problem is that their system sets auto-refill as default, and lots of time is wasted on filling prescriptions that are not picked up, then putting them back in stock. Also, overworked pharmacists are spending a lot of time giving injections rather than filling prescriptions.

     YOU NEED TO HIRE MORE PHARMACISTS TO HELP WITH BACKLOGS!!

     Furthermore, the “estimated cost” of that prescription was listed as $50.59 for three months. CVS Caremark, my prescription plan manager, lists a three month supply for $2.62 for my plan. This is a staggering mistake that could easily slip by people who had not bought this med before!

     HOW CAN WE TRUST YOU?

     To top things off, your website is slow, confusing, and hard to navigate, one of the worst I’ve ever used.

     I would NEVER recommend CVS to anyone and only go there myself because I’m locked in with my prescription plan.

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925. I received a call from a cvs in Florida to tell me that my husbands prescription is ready. However I live in Oklahoma and my husband died 10 years ago. I told him that I felt as though someone was using my husbands identity and the pharmacist just said that James Reynolds is a common name. I said well if the name and date of birth and my phone number match then there’s an issue and he just blew it off. I am very upset that my concern was ignored.

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926. HUGE COMPLAINT!!!
     I PURCHASED A GIFT CARD. IT DID NOT ACTIVATE. THE CASHIER WAS BEING EXTREMELY RUDE TO ME KNOWING THE GIFT CARD HAS NOT ACTIVATED. SOME OTHER ASSOCIATE HAS WALKED UP . HER NAME IS TAYLOR. SHE STATES.”OH THIS GIFT CARD MUST ACTIVATE IN 24 HOURS”. ITS THE TIME OF THE YEAR. EVEN THOUGH THE TECEIPT IS STATING “YOUR VISA GIFT CARD HAS A VALUE OF O.OO”
     Another lady walks up with long Brown in place of the regular manager. The cashier Hailey states that she doesnt know this fill ins name….. Or refusing to tell me. The fill in manager says “sorry for your luck” and walks off!! Now I’m stuck with a gift card…no value and I’ve been billed for it!!

     Who treats their customers like this?

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927. CVS NOT concerned one iota with patients but only with their own profit. CVS now pushes 3 month prescription buys to CHEAT unaware patients. You can trust CVS – just pickup your prescriptions and give us your card! It doesn’t matter if you are no longer taking the prescription or if CVS CHEATED you by DECEPTIVELY charging you for a 3 month supply which you do not need. CVS claims it pays outrageous amounts for drugs – a complete lie. CVS does not take care of patients – must call several times over 2-4 days and wait at least 20-45 minutes each time before hanging up – all just waiting for pharmacy to answer a call because CVS too CHEAP to hire enough employees. It is OK with CVS CORPORATE if the patients call and WAIT and WAIT and WAIT as long as CVS PROFITS. You destroyed yourself CVS. BYE BYE CVS, The American People

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928. I was in your Kcmo North oak, Barry rd Store. Went in to get 2 prints made. Lady behind counter said my cashier called off today. I’ll be with you shortly. She finally came over, and told me to plug charger in phone. She said it’s easy to do, just follow prompts. It was not easy for this 63 year old. I tried, and tried . After 20 minutes, I finally said where’s your store mgr. she looked, and said well, I’m it right now. No one else. I looked at her name tag, and said oh, ok, thanks Tina.i said I will be contacting your corporate office. She said sorry, about that. I drove directly across the street, and got my prints. I was treated like they wanted my business. Upon arriving home, I told my husband, you do what you want, but I will never step foot in a CVS store again. I will tell everyone I know to go check out Walgreens.

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929. Good afternoon, my name is Anoop Sondhi. My pharmacy is Absecon, New Jersey. I have big problem to get my medicine from this pharmacy. I don’t have my blood pressure medicine past 4 days and your absecon pharmacy never gave me my medicine. Every time when I was asked them about my medicine they told me it’s out of stock they still waiting for restock. But today I was shocked when they told me that I already get my medicine in October. When I ask them receipt then she told me I have to wait at least 2 hours because she is very busy. It happen few time before they keep changing my medicine from brand name to unbranded. Also they not giving my medicine until I ask them even I requested auto fill up every month. Please respond me back as soon as possible. I am without my blood pressure medicine past few days and my blood pressure is high

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930. The CVS in Middletown Ohio on Verity needs more pharmacie help. There getting behind now 2 days. This a corporation problem not pharmaceutical or store. You need help for these people or get some better chairs for us to sit and wait like rockers. This store is Top kotch on there emps. Or let them work overtime on these holidays. I have 11 scripts myself and do not want to go to mailorder. But we will, so thank you for reading this and give us some help .

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931. I ordered pictures, Three times I received email and message that they were done, these were gonna be Christmas cards with our first grandchild. Needless to say I still don’t have them the Organization and clutter behind the counter it’s lucky they can find anything. I am completely disgusted with this matter

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932. it took 6 days to get my RX filled at local CVS because 4$ PEOPLE QUIT . what is being done about this .Patrons are leaving this pharmacy in droves to go to local one not big pharma

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933. Hello, I just sent a complaint a minute ago but thought there was one more feedback comment you should hear.
     When CVS automated system calls and it says press 1 for refill, it doesn’t give u the full name first and inadvertently the customer pushes 1 from the old system and now the new one automatically puts a refill request. Then I have to painstakingly call to ask them to not fill what they just set up. In my last letter I went into detail the seriously flawed system to reach the pharmacy
     I was on the phone waiting for almost ONE HOUR between calling pharmacy and then calling corporate which I hung up after TWENT FIVE minutes on hold.
     In addition, I have asked to not call me re certain drugs that I do not want refilled, however, the calls keep coming. Your system is seriously flawed. You need to address changes asap.

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934. I am thoroughly disgusted with your company for a few months now. You changed your automated system and it is absolutely HORRIBLE!!!! First of all, EVERY time I need to contact my CVS, I am forced to hold for OVER 20 min EVERY TIME. I have recently found out that the pharmacy does not get a call till after 10-15 min hold which I assume is put in place to listen to your promos. Not interested. The pharmacy has gotten a slew of complaints aside from me. This system is so inconsiderate to anyone needing to reach the pharmacy. In addition, I tried to call your corporate office yesterday and hung up after TWENTY FIVE MINUTES waiting. If you think these capital letters show me screaming, you are correct. I am seriously considering changing pharmacies since I have been so aggravated on a constant basis. Please please please, send this complaint to the proper people who might listen to serious feedback.

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935. Your CVS on Frank st. in Lufkin, Texas needs to be shut down. The worst pharmacy in the world. If a doctor orders medication it should not take a week to have it filled and then to have to wait in line for 2 hours after you get a call to say it is ready and how do you get away with have a customer service worker filled prescriptions they are not licensed. You might want to check on that.

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936. I use the 510 Middle Neck Rd, Great Neck, NY store and have interminable waits on phone. No one answers after placing you on hold in pharmacy dept. This store subjects customers to long lines and exposure to other people’s sickness while waiting for cashier at pharmacy. I just hung up the phone after waiting. This is impossible. I am going to pull all my prescriptions from your stores and go elsewhere. There are alternatives that are more interested in keeping customers.

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937. Why oh why, you wait 24 hours after prescription is suppose to be ready & you go to pick up and it is not ! Also got a text saying it’s ready ho to pick up its NOT !

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938. What good does it do to get prescriptions filled at your stores if NO ONE be it pharmacy or store Mgr to speak with someone. Your store on Coursey Blvd in Baton Rouge LA does not answer their phones!!! EVER! I was forced to use CVS through my insurance company which is fine but the service is AWFUL! I am fighting cancer and the last thing I need is problems in getting my medications. The automation you go through is lousy. Call your store for yourself. 225-291-xxxx. Your company needs to take lessons from Walmart. They are large but you can ALWAYS reach an associate.

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939. Since CVS took over my pharmacy I’ve tried to speak to staff over phone. I’ve waited more then 30 mins each time. This was never like this before. It’s unacceptable service. You need to look at your systems. We will see many leave your store and find another with better services. Thank your time.

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940. Store in Whitestone, Queens, NY on 20th Ave and Francis Lewis blvd is a joke. Manager is a prick (bald guy) he is an arrogant POS. This is not the first time, he is always.fighting with customers. He is disrespectful, unhelpful, and lazy. I’m sure you have heard thus before. You ask them a question or for some help and they talk to you like x, or ignore you and walk away. This has been going g in for years. I’m a rite aid customer from now on and it’s just eight down the block.

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941. Someone called me from CVS Caremark 11-29-19 6:41EST. from 423-822-2465 They asked for my birth year, Saying “You are almost out of Steraline. You may want to reorder. I have not been a Caremark Member since 2002-2003. Could this have been fraud/scam?

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942. I have been a regular customer at the cvs store near my home for years. Today I purchased an item and before I left the store realized I had made an error. A helpful employee helped me to find the correct item and told me to go back to the cashier to return the first and purchase the correct one.
     When I went to the cashier I was asked for a photo ID, a drivers license or state ID. I asked why and was told that it was because I paid with cash and the ID was required for a refund. I pointed out that I had my CVS Rewards card that I used with my purchase a few minutes before as was noted on the receipt. I was told I must show my ID in order to get a refund even though I was really just exchanging items. When I handed my id to the cashier the young women went to scan it. I blocked it and took back my card. I told her that I did not want my id information scanned and read into the computer. She told me that then I could not have a refund.

     It is unreasonable that I cannot get a refund without giving up my ID information to the CVS data bank.
     I asked for the manager who helped me without scanning my ID. He explained that the system is set up to require ID’s be scanned in order to refund items paid for with cash to prevent shoplifting.
     I am a senior citizen and I do not want to share identifying information with the CVS data system and expose myself unnecessarily to to ID theft. No one should be asked to do this. CVS offered no guarantees of provacy and security for the information collected. CVs should not collect customers ID into their data system at the expense of customer security in order to protect itself against shoplifting, something that could be done in other less invasive ways. In this case my CVS Rewards card used for the purchase should have surfficed.
     I have not had much experience returning items to CVS but now I will consider if I want to buy things from CVS.
     Please consider changing your system in favor of your customer’s security from ID theft.

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943. Your automated phone response sucks. I was put on hold for 10 minutes for a CVS that down the street from us. No way does it have business that keeps the phone tied up that long. Also I attempted contact several times with the same result. I’m advising my son to change toRite Aid. They answer the phone right away.

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944. 4030 South Western Ave, Los Angeles, CA 90062
     After being without medication for three days, I was finally able to get my prescriptions dropped off at CVS. On the app the time designated for completion was 10 a.m. I called to check my prescriptions and was informed by automated service that the medicine to end my withdrawals would be available at 01 p.m. I was then informed by an employee over the phone that it would be available one hour from 12:30p.m. Then, in person at 1:35p.m. I was informed that my medication would require an extra 30 minutes… Then an extra 10 minutes… It has been ten minutes longer than designated by employee, and I still do not have my medication. I have an 8 hour drive ahead of me, and, instead, I have spent the majority of my day waiting for 2 prescriptions.

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945. Right now, it’s 2:02pm on 11/21/19. I have been on hold with with CVS Pharmacy located on Gause Blvd in Slidell Louisiana. So far, it’s been 12 minutes and I have had this problem before with this pharmacy. I know they are busy, but the wait time of 12 minutes on hold before anyone answers is ridiculous. Maybe you should institute some phone protocols for your staff so we won’t die before being answered.

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946. Why does your pharmacy fill prescriptions when I tell them not to until I call to let them know? Especially when they’re prn or ones that I take only as needed? So many people can’t afford to pay for their prescriptions and I have hundreds of meds here going to waste. I only come to CVS because my insurance makes me go there. It’s like you’re trying to become a monopoly. It’s so wrong and greedy.

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947. The Tiffin, Ohio store pharmacy is running approximately 15 days behind in filling prescriptions. For the past 3 months I have had to call or go in to inquire about my prescriptions. The first month I was told there was a problem with the automatic telephone system and to give them an email to notify me. The 2nd month my medication was almost 2 weeks late! Yesterday, 11/18/2019 I called the pharmacy and was told by the automated phone it was in the process. I should have had the meds 4 days prior.
     This is not acceptable to receive medication when you are to take it every day.
     The assistant then told me she could get the medication for me right away. She did, but the point is diabetes is hard enough to try and control and taking all meds on time without missing doses is part of control.
     I personally spoke with the pharmacist last month after taking your survey. She advised we take your concerns seriously but I have not found that to be true as the practice of not receiving medication on time as a continuing course of action.
     I advised the head pharmacist by email this morning that I would be contacting corporate concerning the huge problem of persons not receiving medication in a timely matter.
     I will probably be switching to a pharmacy that is able to fill prescriptions in a timely manner.
     If I were your business, I would get rid of your automated system as it is apparent it is flawed. Thank you for your time and I do hope you can bring the pharmacy back up to the standards that brought me here in the first place.

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948. 11/14 picked up meds from drive thru. The girl that waited on me had a nose ring and fingernails about two inches long. Have been thinking about it and keeps making me more upset. She is filling prescriptions without gloves and two inch nails. I just wonder what is under those nails. All pharmacies they wear white coats and very professional looking not here. Have been coming here for years and after those nails going to have transfer. Just turns my stomach!

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949. What is the company employee login page or do is there longer a functioning employee portal? thank you.

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950. theres a manager in training at store 8014 named kevin,he has no people skills at all. very sarsactic, and rude, this is the second time i had a problem with him. he needs to be retrained to treat people with dignity and respect, i dont want to shop here any more, i will tell all my neighbors and friends about him, i know the other managers there, they are very nice, i been shopping at this store for alot of years,

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951. Please would someone contact me from Legal Dept (Customer Relations) URGENT . Art group managing art in the windows @ CVS Grove Hall , Dorchester MA has harassed, illegally demanded money to display in windows from we artist and Tony The manager @ Grove Hall CVS is in possession of TEXT Documentation (screen shot) of Sept, to present text conversation of the poor communication evident of the above mentioned behavior.
     We Have filed a complaint w Boston Police & wish to notify your Legal dept immediately to be sure Tony, Manager after conversing with you ( showing CVS CORPORATE text conversation( Handed in to Tony Manager CVS Grove Hall ,last week & have copy > We want to know HOW ? Richard is still allowed after this incident (current) to remain in charge of CVS ART Display Windows ? How? Why? is this individual not removed from further activity?As manager of window displays as he has abused the responsibility & it is not respectful or safe to allow him to continue the window display . We need assistance to regain possession of $3000 worth of Art , We attempted 2 times to pick up valuables yet we were yelled at & no show from he & his wife Celeste. We are afraid of the individual , Richard has caused us duress with his erratic behavior . At present. Currently Richard is with holding $3,000 worth of our ART
     Bullied & spoke abusively to our group Rhythm Beneath / Operation Life Boat ( Art & Wellness) . Rhythm Beneath/ Boston Police see this matter as Harassment , Larceny & Fraud. What does your Legal Dept Think?
     How may you help us? Please would your office respond to assist with clearing this illegal behavior?. WHY is Richard not suspended for asking for money? (NO NOTICE < ABUSIVE < Using CVS windows & illegal collection of money.

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952. Your pharmacy inside Target at 1700 Garth Brooks Blvd., Yukon, OK. 73099, has the most incompetent staff I have ever dealt with. Their compliance rules and policies on filling prescriptions, whether they be monthly refills or ones followed by the Dr. are different every month, depending on who is behind the counter. Needless to say, there is never the same person behind the counter due to they cannot keep any one person behind the counter for over a month. Didn’t use to be that way. I never see the same face anymore. I’m a cancer patient, along with many other ailments and take over 21 medications per month. I never get the same medications 30 or 31 day apart. The auto refill is a bunch of BS because I am never notified when they are ready. The ones I need and have to have, they will not release at the same time every month. They go by not when they were refilled, but when they were picked up. Well, then again, depends on who is behind the counter and how they count the month. Doesn’t matter whether it is a 30 day month or a 31 day month. It’s however they calculate the days. I’ve had it with CVS. I will find a pharmacy that knows what they are doing and can find someone that knows the laws, policies and procedures and go with them. One that can keep an employee longer than a month. Last week, I had a very good experience with a pharmacist behind the counter that gave me my pneumonia and flu shot. Found out exactly why CVS can’t keep help and nobody knows what the real facts are as far as prescriptions are concerned. I have also had the wrong prescription given to me, that belonged to someone else. Fortunately I’m not a sue happy person. I see that CVS going out very quickly. I expect a reply to this. I’m sick of fighting with these people. Although I will not be there much longer, I feel for the people that are stuck with this location due to lack of transportation.

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953. I wish that CVS didnot use staples with their information on their paper work, when picking up a prec. Being ,a senior with medical issues in my hands, trying to remove the staples is a problem for me.

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954. All I wanted to do was cancel my care pass membership. I called and waited four and a half minutes and no one answered. So I tried the email route and the website that says CVS cancel carepass has no place for you to no link for you to connect to to cancel it. So I called again and waited 11 and a half minutes before I got an answer. By that time I’m frustrated I don’t want to listen to a sales pitch by your employee which she did because I’m sure she’s required to do that. It got a little bit ugly. You need to fix the link on your care pass cancellation. I won’t be back in your store at any location. To say I’m an unhappy customer is an understatement. I would like all of my information taken out of your system.

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955. Cvs Mt. Penn Reading Pa. has been going on a 4day wait for meds. Reason being they are short staffed. This is ridiculous, and if you try to call your in for a delightful 15 + minute wait.

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956. They didn’t get my prescription transferred. I waited 6 hours and no prescription. The , were very rude about it. Got the prescription transferred elsewhere and they basically refused to let the prescription be transferred. Hung up on the other pharmacy multiple times, would t answer my calls.

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957. Every time I go to pick my meds it’s a problem the techs filling orders doing what they want begin nasty automatic filling my scrips then when I called my insurance company reported them going change my insurance and stop useing CVS had to cuss them out Virginia beach blvd Newton road
     Going public they think they no everything

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958. What’s going on with the Redsprings North Carolina store . You can’t get a phone call answered and days to fill a prescription. I’ve been on hold today for 30 to 40 minutes four times . No one is answering calls to the pharmacy. Need some answer help ?

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959. I’m so sick of CVS they keep your medicine messed up all the time.today picked up my medicine got home was spouse to be 90 days just got 30 days called she looked it up tried to say it was called in that way.I told her not to go their it was not called in I have the bottle with refills on it she said don’t get hostile with me I told her I was tired of CVS messing up my medicine.had to throw bottles of medicine away because they filled them after being told to take them out of the system I don’t take them anymore.O but they cannot take them back even though the seal wasn’t broken.I told them that’s money I’m throwing away because of their mistakes.I mean they weren’t cheap.O the little short man works in the store don’t need to be dealing with the public he’s am xxxxxxx.I moveing to another Drug Store.If the problems not took care of y’all loose a lot more By the way It’s THE WAYCROSS STORE ON the Brumsick highway in Georgia.And it looks like the words getting out that’s not good business.Hope y’all do something.

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960. September 25, 2019 I have started to become a new customer with CVS Caremark in Woodridge Illinois I am with the union with my company and they deal with CVS pharmacy. Ever since I have become a customer a new customer I have nothing but problems with my prescriptions for example when our prescriptions come in they never call us or text us or email us letting us know that the prescriptions are ready or when there are issues with our insurance. We do have a CVS app and we are constantly having issues and problems with receiving information. The past couple times that I have gone to the store and Wood Ridge Illinois and Woodward they were very unprofessional and inappropriate when dealing with customers for example I walked up to the counter and they did not even acknowledge I was standing there until I said something and when I received my medication the assistant tech slammed my medication on the counter like I was bothering her while she was working. My wife tried to refill prescriptions And the tech said that there were no refills and she did have refills from the doctor they said that they would not call the pharmacy the old pharmacy at Walgreens that my wife had to do that. I am assuming that was their job to get the information. When dealing with Walgreens at the time I had no issues no problem whatsoever and now I’m having all kinds of issues it’s just very frustrating.

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961. The Nurse Practitioner finish with his patient and I saw him clean up as he normally does before the next patient ( i was sitting across the open door), He walks out and ask where a specific lady was at and me an another person that was waiting told him that she had left, He went back inside his office and was playing around on the PC, after 5 or so minutes, I got up and asked him if he was going to wait for a person that had left or was he going to take the next person in line. He proceeded to tell me she had a 12:15 appointment, I said really when i signed on there are no specific time given for an appointment you just wait to be called. He made a snide remark under his voice and and then proceeded to tell me well I am busy cleaning up, I said really I just saw you clean up and why would you come out for the next person if you had not cleaned up. I was given a ditty look and told well I am cleaning. He proceeded to move the next person up on the line as I noticed on the screen and was placed in front of me, I told him wait I have been here for close to 30 minutes and the kiosk will not take the code I entered, my name is on the list here is the e-mail with the code, He got up and he asked what I said. again the Kisok will not take my code and your placed the person who left ahead of me, she is gone and she did not re enter her information so why are you giving her preference and keeping her on the list. Then he barked back at me I don’t need to take this and started to walk away, I told him call the store manager . The store manager came and immediately told me I had to leave the store I asked why she said I was giving the Nurse a difficult time, I said no he was being rude and arrogant. Either way she said I am asking you to leave, I did, and have now transferred all my RX to your competitors and have sent out mass e-mails to my on line followers and family and co-works to stay away from CVS and go somewhere where they are treated with dignity

     The nurse practitioner is arrogant and will lie to your face and then have you removed from the store when you disagree or catch him in a lie. The Man needs to be extremely reprimanded and or fired for treating the public in such a manner. ( Note: there is another complaint for the same store etct posted 3 weeks ago with the same similar experience, seems to be a pattern of complete dis respect for the public

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962. Whatever happened to good customer service at CVS?? Especially at the CVS on Rockland St in Hanover, MA. All of the coupons that CVS offers at other their other CVS stores never seem to be redeemable at the CVS in Hanover, MA. The cashiers in Hanover are never helpful. The coupon machines are never working. Why does CVS offer such a variety of coupons that always go unused perhaps because the employees are too lazy to refill the paper in the machine. When a customer asks to speak to a manager to resolve the issue it seems all of a sudden the cashier is also now the manager and doesn’t go out of their way to be helpful. Keep your coupons because they’re no good if you can’t use them! The employees need to review just what good customer service is if they want to keep returning customers.

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963. I want cvs to stop calling and texting every few days to see if I want to refill prescriptions. Most times I have 2 weeks or more medications on hand. I will contact my local cvs when I want to refill. PLEASE STOP THIS ANNOYING PRACTICE.

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964. I will never ever use cvs again. You want to follow the anti American scum liberal BS of gun control. Fine. But never again will i walk into your liberal business.

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965. I will never use your anti American gun policy store again. You are pure liberals. All i can say is go to HELL cvs.

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966. CVS has changed their Pharmacy Computer Prescription Refill system…for the WORSE! We get multiple calls for prescriptions we are NOT refilling. The computer now has NO CLUE that a message/greeting comes before space to leave a message. Message received is NOT COHERENT. The computer system to REFILL a prescription, CANNOT UNDERSTAND SOME ONE WITH VOCAL CORD DYSFUNCTION. Really! I have had enough harassment from CVS. I am BLOCKING YOUR PHONE NUMBER. I will see you in PERSON with my Oxygen running and my Carbon Mask! I feel very discouraged with your NEW SYSTEM…which DISCRIMINATES against the vocally impaired. Your Pharmacy Staff is getting too many UNNECESSARY PHONE CALLS….because YOU BROKE A GOOD SYSTEM. Please pay some computer programmers more money to fix it. Respectfully, Severely Allergic to Chemical and Fragrances

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967. We are, for the most part, delighted customers of CVS. Our pharmacy is the one in Philadelphia 19118 on Germantown Avenue. We applaud your stance on cigarettes. However, we strongly urge you to withdraw your support of Trump and his campaign. We believe he is harming the vibrancy of American democracy. Ralph and Karen West. 487856122xxxx

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968. I live in Fresno CA and have been using the same CVS for many years I receive the same meds every month like clock work never a problem until today I was told by pharmacy that they could no longer except my Dr prescriptions I was a little shocked my Dr has a impeccable record for over 50 years I thought it must be serious for them to reject his prescription but I was very upset to learn that I was being put through literally hell because the new Dr taking over my desk practice does not like CVS and prefers his patients to go elsewhere well me are u kidding me hundred or more patience put through all this because pharmacist got his feelings hurt mother of God I want u to know I have not had my meds in days and may have a heart attack my pain is so severe get this sorted out or I smell class action on the herison and I am just the guy to do it believe me when o say I will use the full waight of my office to drag you so much litigation youl think you live at the court house Shaw fresno CVS v dr singh

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969. Subject: CVS Pharmacy, 6160 Wade Hampton Blvd. Taylors, SC 29687 – Pharmacy Drive-Thru
     Employee: Raeven

     I have been a loyal customer of above location since you opened the doors for the first time. I had ALL of my prescriptions transferred from “Rite-Aid” long before I discovered same (Rite-Aid) was going out of business. The “Rite-Aid” location was more convenient to my home, but I preferred a full service Pharmacy. I went to above subject location this date (8/18/2019) to pick-up a prescription refill. I feel that I should also mention that I am a senior citizen (77 yrs. young), a 2 time breast cancer survivor, and successfully avoided a “widow maker” heart attack (85% blockage in the main artery of my heart) in August of 2018. I have legal custody of my 14 year old granddaughter, an 84 year old husband, and a 7 1/2 year old Pomeranian dog. I have encountered many wonderful people in your employees; including a young lady that prayed for me and called me on numerous occasions after I underwent my 2nd mastectomy. I have always been treated with the utmost respect UNTIL this afternoon. I had several stops as I was out this afternoon and was really getting tired. I am a smoker; and in fact, always purchased my cigarettes from your store before you stopped selling tobacco products. Yes, I know I should quit! Feeling quite exhausted and frustrated; I decided to go through the “Drive-Thru” to get my one (1) prescription. I forgot your “No Smoking” at the drive-thru and did light a cigarette up just as I got in line. As I pulled up to the window, I noticed the “No Smoking” sign. Your employee (name on receipt: Raeven) opened the window immediately chastising me about my cigarette as I was trying to open my car door to put it out on the pavement. I was only able to get my car door open a very small amount and was struggling to put the cigarette out on the pavement. She proceeded to tell me that she has customers that are allergic to cigarette smoke (I was trying to comply with your policy). I did NOT need a lecture! She holds the window open the entire time; did NOT ask me my name, close the window and go get my prescription, just kept on lecturing me about the smoke (that I am trying to eliminate). I finally tell her my name and birth date, and ask her to get my prescription. When she returned to the window; I had placed my unlit cigarette back to my lips. She started up again; I told her the cigarette was NOT LIT. She then mentions that I have it in my mouth. I informed her that I planned on lighting the cigarette after I get my prescription and leave the window. Needless to say; I will NOT BE A CVS customer any longer. It is a shame that one employee can ruin a business/customer relation. My husband, my granddaughter, and myself will be taking our business elsewhere. I will drive by your store and go to another pharmacy before I will allow a little smart talking pharmacy technician chastise me about my personal habits. My oldest daughter is a state and federal licensed Pharmacy Technician. I know without a single doubt that she would NEVER talk to a customer in the manner that I was subjected to this afternoon. Hopefully, you will go out of business and another Drug Store Chain will take over your location.

     Respectfully,
     Phyllis Nix
     [email protected]

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970. The time that the automation calls your home to refill meds, that the store on GORDON HWY, AUGUSTA, GA., MAY NOT HAVE is outrageous. I, called for my Pro Air inhaler before it expired and then was told that they did not have it. I, asked that it be transferred to the Walton Way store and then was told that it was rejected. I, am a heart patient and do not have the energy or time to wait on the back and forth attitudes of these employees. In fifteen years being in Augusta, Ga. I, have found that not only the training and the system that this pharmacy uses is off the chain. We, (the customers) are not asking for handouts, we pay for our medications and expect to receive what is needed. If our doctors prescribe 10-11 refills, they should be available. I, may not be the only one taking those medications, so that is where your work skills come in. Inventory check, how many customers use the various medications that are at a demand. Who actually handles this part of these duties and do you need to hire more employees. Whatever you need to do, it must be done. Your business is not one to to decide whether or not a patient can go without the medication, you should want to see that you can serve your customers as best and as prompt as you can. This is a critical job and has to do with the health and the lives of others. There are other folks that can and want to be employed and will be more professional in this pharmacy.

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971. The Southbridge, MA CVS store is the best. Bryan & Allison go above and beyond for each prescription customer. Wallie, Beth & Jennifer, Christina are just wonderful in the pharmacy. Jennifer & Misty up front are fantastic. They all took care of me during have Lyme disease last year. I can’t thank them enough. Great service.

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972. THe pharmacy at CVS located at Hwy 81, in McDonough ga is very frustrating to deal with. Rx called in. Three days later was told it would be another 15 mins to fill. I explained I called in the refill 3 days ago and was told they were 3-4 days behind in refills. This area has grown but the pharmacy has not kept up. Always just one pharmacist in store. I’ll be switching to another drugstore.

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973. I’ve been a customer at the CVS in hillside Nj for 30 years filling my prescriptions , my Dr. Prescribed me a narcotic and the female at the drive through stated we dont have this without checking the system assuming im trying something illegal, so I asked her can you call another location she said i cant because its a narcotic , so I guess I was suppose to drive all over jersey until I find one that has it, but its cool i went across the street to Walgreens and they filled it with no problem, so guess what all my prescriptions will be transferred to Walgreens from here on out where my money means something

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     1. These clods really are incompetent. I got a package of meds mailed to me through their UPS. The meds were addressed to me, yet the clod at UPS side of things that day decided that since it was marked pharmaceuticals, then the pharmacy was required to open my package and look inside of it. The package was addressed to me, and had nothing to do with the clods in the pharmacy window. They need to spend time in jail or in federal court, since they have no business being in anything related to medical or medicines. Period. If anyone knows if I have a case for damages I would like to pursue this since 40 minutes waiting on hold to get to nobody is not a form of correction. Also, all of the emails to the clod running the company are not proper addresses to e-mail CEO or any of the clowns playing games. It is best to file a formal complain against the CEO in a Federal process, and lean on the pharmacists license when they screw up.
        Bob

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974. They are the slowest understaffed pharmacy in this area Mansfield Ashland rd

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975. Cvs pharmacy on Howard road in madera ca
     NEEDS HELP. My husband is handicapped it hurts for him to walk! Yet the drive thru is rarely open, we were told it’s because they dont have enough staff to open it! On numerous occasions we have received text that on medications were ready for pick up BUT THEY WERE NOT! Several friends and family members are dealing with same problems. IT TAKES DAYS AND NUMEROUS phone calls to get our scripts filled. This is getting old! Our neighbor has switched to Walgreens pharmacy and am about ready to follow his lead.

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976. Company Act Law of CVS Company note you are at risk noncompliance business ethnic Code and deceptive practice

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977. I am unable to use the photo app. It will not upload my photos to be printed. It has worked well up until now.

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978. CVS assumes that they have “patients”…they are full of themselves. CVS has customers…that is where the revenue comes from. I had two prescription orders issued to CVS (Hillsboro, OR). I was told to wait 20 minutes for it to be ready. After 30 minutes I was told one of the prescriptions could not be filled, it needed a doctor’s authorization. The counter clerk said they would make a call. They failed. CVS failed to notify me that they were having further problems. It took three phone calls from me, to CVS, an over the phone complaint to CVS and two contacts by the doctor’s office. The prescription was needed immediately and it was made available to me a day later. (The compound is a very common antibiotic). Poor customer service. This prescription snafu would have continued and been ignored by CVS had their problem not been discovered, by their customer, who need the medicine immediately. Days later, a telephone call was received, marked “ANONYMOUS”, somebody claiming to be with CVS, claiming to be a supervisor, claiming to be a manager, claiming to be a corporate manager. The phone representative did not know whose prescription they were dealing with (had failed to check the name on the prescription—hint: it wasn’t my wife).When told that I asked to speak with a corporate headquarters manager, they said they were it. When asked what state the person was calling from, they replied “Oregon”. They were told CVS corporate headquarters is not in Oregon. It was clear that this person was acting as a filter, not in a position to be acting with CVS corporate authority, merely a pass-through. In total, my medicine was a day late (leading into the Thanksgiving weekend). CVS had to be pressed, by my actions, to do their job, follow through and provide the medicine. There were reasonable actions that CVS personnel can do, to be honest, effective and on time with their customer’s needs. Consider this a complaint and know that it will be forwarded by USPS to Mr.Merlo, CVS President at CVS corporate headquarters in Woonsocket, RI and a cc. list to local, state and federal entities for their consideration.

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     1. Do you do free PCR Covid tests in any of your Naples Fl stores

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     2. Can’t agree with you more. As of today I will be transferring all mf scripts to Walgreens. I continuously have issues with them. They tell me they are out of the medication I take which like you I cannot go without…then I ask if they can even give me a partial which I shouldn’t have to ask for they should be the ones saying they don’t have it but have some for a partial rather than go without your meds. Now I’m a nurse who works 12 hrs night shift so my day starts at midnight unlike others so when they make me wait until I am completely out to refill it. So when I call at 9am I am already 9hrs late taking my meds. So I call first thing they say they are working on it and will be a couple hours which I said “a couple hours”? It’s now been 3.5 hrs. I called and made a complaint. They guy called pharmacy and came back to tell me that it will be ready in another hours. So calling to make a complaint was useless. Oh now u have to wait another hour which is right bf their 30 minute lunch. I’m guessing it won’t be till after that. As I said I’m a nurse and have been awake waiting on this medication so I can go to sleep in order to be present for my 12 hr shift in 6 hours. I actually help ppl at my job. CVS clearly doesn’t. They don’t give a. Idk how these ppl work in healthcare. Do better CVS. I’m going to start a social media page explaining my experiences bc I know I’m not alone. Changing pharmacies today.

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